ConsumerAffairs Reviews

Thank you ConsumerAffairs. I wrote a complaint about a warranty that was not honored and the business resolved the issue the next day. Obviously, companies read these reviews and respond. Although I had a complaint, I will also use this site to post positive reviews.

Why you never publish any negative reviews for choice home warranty. How much they paying you for their ads. You are not better than they are, you are the same as long you get pay by them no negative ads. They is a class action suit been prepare against Choice Home Warranty and you will have to provide all your records also. Take a look the BBB complaints and the Lawsuit. See you in court.

I was double-charged for the same service by Intelius & getting nowhere with their customer service. After I reviewed them on your site, I was finally able to explain that & I was able to get a full refund thanks to your services.

I had an issue with a food item I had purchased that I believe caused certain medical issues. I submitted photos of the food product that was very moldy, and was almost immediately contacted by the company whose name was on the product. The company responded very quickly to my correspondence with them, and very quickly resolved the issue to my satisfaction. I have ConsumerAffairs to thank for this in large part, and appreciate their service very much. They made a stressful situation more bearable, and also now I feel made whole again after what I went through. I highly recommend using ConsumerAffairs if you have any issues with products or merchants!

Posting an issue to the ConsumerAffairs site helped me get action from one of the companies I had issues with. I appreciate that quick response from ConsumerAffairs and how quickly I received a response from the other company.

This review concerns the kindness, and care employee named Carla (I did not pick up her last name) at the airport in Montreal (United check-in) took to change my flights twice (due to the weather). She was very polite, and showed understanding which was needed. Many of us were stuck on the airport for almost two days. The flights kept getting cancelled. Advice and compassion from airlines was needed, and Carla did an amazing job.

I recently wrote a complaint against eBay and a seller that used a loophole in eBay's policies to get away with dishonest practices... Consumeraffairs.com published my complaint and included a picture of a teddy bear with flowers to my complaint that was not a picture that I attached to my complaint. How pathetic are you people to mix up complaints and pictures that don't go together... This just goes to show that you are no better than the original company and seller that I wrote my complaint about!!! GOOD JOB Consumeraffairs.com, you screwed up!!!

I lodged my complaint with ConsumerAffairs.com (CA), and two days later, less than 48 hours, I got a positive response from the vendor I complained about. I'm so happy I initiated the complaint. I had no idea CA would prompt such a quick reaction from the vendor.

After lodging the complaint the company, Vivint, responded. To the company's credit as well as Consumer Affairs the problem was resolved. The interactive nature of this process opened a dialogue that resulted in a positive resolution. Thank you to both for their service.

After a terrible experience with EZ Rental Car in Orlando where among other things I was charged for a full tank of gas when I returned the car with a full tank, I reported the experience to Consumer Affairs. I received a swift response from the rental company and was reimbursed for the charges. Thanks so much!!!

The review I left on ConsumerAffairs.com lead directly to the satisfactory resolution of the problems I had with another company who was notified of my review the same day I left it. The review site is easy to use and posted my comments quickly and accurately. Thanks for your help!

I tried to order service online and the website does not work. I sent an email via the site and it moved at a snail's pace. I call the toll free number twice and both times the rep hung up on me.

I was previously unaware of ConsumerAffairs.com. After a bad experience with an electronics company while ordering Christmas presents online, I wanted to make others aware of this company's business practices. I found Consumer Affairs online and submitted a complaint, just hoping to serve as a warning to other shoppers. Consumer Affairs was prompt to acknowledge my complaint. Within 24 hours, to my surprise, I was contacted by the electronics company, offering to do whatever necessary to resolve my complaint. The issue was resolved satisfactorily within 24 hours and I couldn't be more relieved... Or happier with ConsumerAffairs.com. I would definitely recommend that friends use Consumer Affairs should they have an unfortunate experience with a company. I recommend them highly!

I received a ring that was defective. I sold it to a pawn shop and wrote to Stauer about my loss of money on the ring. They sold me a new ring at a discount. ConsumerAffairs facilitated the resolution! Thanks!

Thank you ConsumerAffairs for posting my complaint and my update!!! In the future, I will refer to your website before purchases. I only wish I had known about you BEFORE my Sleep Number purchase and subsequent cancellation. ConsumerAffairs is providing an excellent service!!!

A great site and glad it's here and hope it grows in popularity and use. I would like the option of being able to edit my public/posted review(s). I do not currently see that option.

This is the best platform to resolve any issues with any other companies. From now on, before taking any decision I will look for reviews on ConsumerAffairs.

I had a negative experience with Uber when I was informed that they wouldn't adjust my fare, when I had made several attempts to apply a promo code while making arrangements to get a ride. The matter was resolved within 24 hours or less after I submitted a complaint. Thanks so much!

I have problem with my order with a retailer and I pen down my experience here and my problem got fixed in 2 days.

I signed up for ConsumerAffairs last month - November 2015 and I like the All-Star review emails offering me an opportunity to rate and review businesses that I have or had accounts. I like that the All-Star review allows me to share my experience about a company and also to share the knowledge with other consumers. The ConsumerAffairs All-Star review email letters themselves are so preciously written with a lot of care and warmth. I totally appreciate it. Thank you so much.

I placed a complaint about a company that I felt was billing me unfairly. The complaint was viewed over 800 times. I was contacted by the company I had complained about to resolve the issue. They agreed to stop billing me if I would state the issue was resolved on the Consumer Affairs site. The issue is now resolved and everyone is happier. Thank you for this great service!!

Thanks to ConsumerAffairs I was contacted by a corporate representative to resolve an issue with ADT. My previous attempts to get corporate level assistance were unsuccessful until I filed a complaint with ConsumerAffairs. I was contacted by a corporate representative in just a few days and was able to come to an agreement, albeit not ideal, and was able to finally receive some sort of resolution that had not been offered prior to ConsumerAffairs involvement.

Submitted review of new KitchenAid double oven and noticed that review has not been posted even after the required review period. Asked Consumer Affairs why my review had not been posted and promptly received an apology and my review was posted. Thank you Consumer Affairs.

ConsumerAffairs is a platform that customers can count on. The big company did not care about my experience but at here my problem was solved in a decent time. I am very satisfied with ConsumerAffairs and would like to share more experience from now on.

I contacted Consumer Affairs to share a difficult and costly experience with an airline. The issue was in dispute, as I involved my credit card company to help me out. The response I got from the airline through ConsumerAffairs that the dispute was settled in my favor really made my week! Thank you to all parties involved :)

I submitted a thorough review of GameStop 5 days ago and it's still in the "awaiting approval from moderation team" status. Does it really take that long to read and publish a review? You get a one star rating yourself ConsumerAffairs. Terrible, slow review admissions.

After trying for months to get Spokeo to stop automatic deductions from my credit card, I got in touch with Consumer Affairs. Voila! Not only did subsequent charges stop, but the earlier, disputed charges, were credited back to my card.

I wrote a review about a company on the Consumer Affairs website. Within a few days, my complaint has been resolved and a credit has been applied to my account. It's absolutely amazing. I had been trying to get something done for months! Thank you, Consumer Affairs!

Absolute fantastic service. Very pleased with this service.

The ConsumerAffairs platform assisted me with resolving an issue with MoneyGram when the Better Business Bureau failed to do so. ConsumerAffairs verifies the accuracy of the information submitted and makes the complaint public which is viewable by the opposing companies. A company has the opportunity to investigate the issue and choose to retrain a representative or take other actions for resolution. In the end it results in improving service to clients. I thank the ConsumerAffairs team for great service.

I had a less-than-stellar experience with an unnamed alarm monitoring company, so I got on the internet and found that persons who submitted poor reviews on the Consumer Affairs website seemed to have a much higher percentage of resolution with the offending company than posting poor reviews elsewhere. Apparently CA holds some clout in the business world. Once I had posted my review, the day it posted (after moderation), unnamed company contacted me to try and offer a semblance of resolution, which I accepted. Without the reputation of Consumer Affairs I would have been barking into the wind and my distaste would have fallen on mostly deaf ears. But with them in my corner, I had more clout than I realized, and a resolution was swift and acceptable. So thank you, Consumer Affairs, for helping to keep companies in check!

ConsumerAffairs.com not only gave me forum to discuss my dissatisfaction with a particular company, but it also finally put me in contact with one of the higher ups of that company to resolve my issue. I'm still very unhappy that I had to go through this many hoops and take this many steps to find resolution, but this website was incredibly helpful as it put my issue in front of someone high enough in the company to finally realize their mistake and make correction on their end rather than continually trying to charge me for services that were never rendered.

After ConsumerAffairs contacted Monitronics on my behalf, I did receive a phone call resolving the issue at hand. Thank you.

Wasn't too sure of the office but was pleasantly surprised by its efficiency and prompt handling of my case. The office put me in contact with the right person and my case was resolved very quickly. Impressed! Thank you.

It was only after involving ConsumerAffairs.com that we received responses from the company we filed a complaint against. If they had not been publicly involved we feel we would have never resolved our issue.

ConsumerAffairs helped me get my rebate problem resolved!

I am very appreciative of companies like ConsumerAffairs.com. I like having the power to be able to review companies you have dealings with. I think it causes those companies to think twice about their customer service when they know that a consumer can go on a website like this one and rate the service they received. I feel that their review process is very fair and they really try to make sure that the experiences that were reviewed are honest and true. I like that you can add pictures or receipts to prove what you received and the price you paid for it. I have found this very helpful, especially when leaving a complaint on the website about a business because you can prove to them that you paid what you said you paid.

I had an issue with 39dollarglasses.com and wrote a review describing my previous experience with 39dollarglasses (excellent) and the situation I was in the middle of (disappointing). Around the time my glasses were finally shipped I got an email from 39dollarglasses saying that they were giving me a credit toward a future purchase. I've ordered a spare pair of glasses, and this time they were finished very promptly. Through it all consumeraffairs.com was in contact with me several times and seemed to be trying to make sure things stayed fair and reasonable.

I had an issue with a large company, none would set up a conversation with decision maker, just got the, "Sorry, my supervisor and I can't help". Wrote a complaint boom! 3 calls came in, issue resolved!

I would read the consumer reports! Except the webpage consumer affairs will not tell the actual happenings and the information needed to keep others from having the same thing happen. You can bet your ass they won't print it if the information only happens to one person. It reminds me of the towns in USA. There is more than one that have bad and dangerous intersections. However up to 20 people have to die before they install a $10,000.00 light. Why carry $50,000.00 life insurance if you aren't worth $10,000.00. That is the way this website is. Keep you stupid so you can get ripped off. Who are you working for, the lawyers?

You Consumer Affairs do not allow someone to respond to the retailer. I have brought up an honest problem and once the retailer responded I was not able to do the same. You allow them to get in the last word in and that is what your viewers get to see. I came to your site numerous times to get honest reviews but now wonder how many times you stifle reviewers. I am sure this too will go to review and then be denied as have my other request.

Fair and accurate review. Since I couldn't find anywhere else to write you I'm going to write this review. I can't tell you how many times I have tried to click on links to get to articles only to find them broken. Today I looked up "Dealers join consumers in suing VW over "dirty diesel" scandal" only to be met with the page "FORBIDDEN". Really, don't you check your links???

I went to ConsumerAffairs website for information about Sleep Number beds. The customers who filed complaints were explicit in their description of specific problems, however none of the answers they received addressed a specific reply. They were advised to call a number and/or to visit a store. Why ConsumerAffairs even bothered to post anything was a waste of everyone's time and the consumer seeking to find out if a company is selling a good product with good support is left in the dark.

I'm certainly accurate and fair in everything I do. I reviewed Lifemates and was prompted to look at my "review" with a huge # of views. Turns out it's bogus, all bogus at Consumer Reviews. I was approached by an executive at Lifemates and now my review is completely BLANKED out with some message about facts not being verified - well just who are you talking to that said that my review was not factual? Probably Lifemates who are SO DESPERATE to get good reviews that they INTIMIDATE the reviewers! In fact the man that contacted ME by TELEPHONE stated "we did not have your phone #". Well if that is the case how was he managing to talk with me! This was a cell phone that was not listed in Canada 411... jokes on Consumer Affairs and Lifemates.

Recently I wrote a review on a company that I did business with. It wasn't a positive review but I expected ConsumerAffairs to post it as it was my opinion of the company based on my experience. What I received instead of the clear posting was a grayed out posting with a line drawn through and a stamp to the right saying "factual basis uncertain". When I contacted ConsumerAffairs about this I was told that the company took exception to what I was saying and ConsumerAffairs asked me if I could prove what I said. REALLY? How does one prove bad service? How does one prove a bad experience. Does ConsumerAffiars REALLY think the company being reviewed is going to admit to anything. OF COURSE they are going to challenge or deny such a thing.

Yes, I found it.

Whereas you stamp as UNCERTIFIED and low light a bad review, I am hoping that you CAN EXPLAIN HOW YOU CERTIFIED GOOD REVIEWS OR are they also uncertified but without comment? Honesty is the last policy?

My complaint was showing as not resolved on 8/14/2015, then on 8/15/2015 without notice as I had received before, it shows RESOLVED. It should have been closed as UN-Resolved since I got no help from Vonage. So, let the public decide this rating. It is all unresolved to my knowledge since Vonage never worked with me, Vonage would not provide the information I asked for on my account only Vonage has access to. I WISH I KNEW OF AN ATTORNEY THAT COULD HELP ME WITH MY CASES.

Can you please make it so that I can delete a review which is no longer relevant because the company has resolved the situation so well. I am now horrified that people can still see the negative review I had posted. All that I can tell when I view as the public sees it is that the star rating changed. My new comments of resolution are not seen and the negative review still sits to be viewed by the public and it is unfair to Havertys because they DID a "reselect" for us where they are going to take back everything that we are unhappy with and give us the original cost of those pieces of furniture to select new furniture, lights, rugs. They are even giving us a discount on the new furniture we are purchasing with the reselect money. They have been great and I wish to delete my previous negative posts. The resolution comments of mine should be before the negative post if the negative post remains. The one which is still not posted can be deleted.

I have never reviewed any company prior to reviewing Sprint. I was very upset about ridiculous charges. Sprint replied right away and was able to resolve the issue. I think that ConsumerAffairs is a good bridge for company and customers. I tried several times prior to using ConsumerAffairs, to get through to Sprint. This was the most effective! My voice was finally heard. Thanks again!

If you allow partner companies to dispute reviews--essentially blocking the review in its entirety--certainly you expect that company to provide a response to the reviewer outlining its facts that clearly contradict the review, right? Or do you allow them to block unfavorable reviews simply because they designate it as 'disputed'? I can't speak for the many FAHB reviews seemingly blocked recently apparently under the premise of 'disputed', but I can state that my review(s) as regards FAHBs handling of my double-oven repair as accurate. FAHB should be required to respond directly to ME in an effort to substantiate that company's claim that my review warrants a disputed designation before my reviews are essentially blocked from other inquiring consumers.

I have requested to receive a copy of a response by Re-Bath in regards to my complaint. You sent an email telling me what to do to read their response. I did what your email suggested but couldn't get it. I sent you two emails saying that I could not get their response and they were ignored. This is my third request which will probably be ignored as well but I don't know what else to do. I bet if I ordered your magazine I would get a response to that. Please let me know what Re-Bath said.

I had an issue with a company that went unresolved for almost 10 years. After posting it here it was resolved within 2 weeks. Thanks Team!

I have no use for a sponsored site that benefits the sponsors with the "top" reviews. This is a waste of time, just like dealing with Nationstar Mortgage.

A company that I was purchasing from was not answering their phones, at least not in a timely manner (over 30 minutes). Once ConsumerAffairs posted my complaint I was contacted by the company's VP. I appreciate the assistance in resolving this issue.

You write a negative review of a company like I did Select Home Warranty. It was 100% factual and since they get paid by Select Home Warranty it now says DISPUTED and my review is lined out!! Who disputed what!!! Total Scam.

Thanks to your organization, I was able to print my complaint regarding Wells Fargo Mortgage. They emailed me, called me AND sent me a letter resolving the entire issue! Thank you and thanks to Wells Fargo Mortgage for responding so quickly to resolve the issue. Kudos all around.

I put the wrong city in my review and now I can't edit it? And all I get in terms of help is you saying over and over how you "own my review now." You sound like the devil. I will not post another review on your site unless maybe you let me edit the one I did.

This company is established by a veteran journalist. Does it not bother you when you see ONLY or majority of only positive reviews of a company listed on your site? That would alarm any consumer. For years everyone complained about Yelp and how they had shady business practices where companies were alarmed about bad reviews, offered a package to advertise with them, and then the bad review would disappear. Their practices faced tons of law suites and we hope they got the message.

I absolutely love this website. It was my first time using ConsumerAffairs and with the first complaint I had about a separate company they (ConsumerAffairs) made sure I was taken care of. Would recommend this site to anyone having issues with a company.

A great place to be "heard". After months of frustration, and phone calls that lead nowhere, the company offered an acceptable resolution. My issues have been resolved now. Thank you, ConsumerAffairs, for allowing me to be heard.

We had an issue with gratuities which were paid for in advance but we were billed for more by the cruise line. VTG at first did nothing about our complaint but after posting comments on ConsumerAffairs and the Houston BB, our issue was resolved to our satisfaction by VTG.

I put my comment out to warn others of poor service. It did get the attention of Protection One but my issue had already been resolved, thankfully. Thanks Consumer Affairs for getting the message out there.

I've been a member of this website for years now and I just discovered that they are taking my email address and selling for spammers. I just received a spam email from a auto insurance seller in Oklahoma. I don't live in Oklahoma. I'm really grateful that I didn't provide any other accurate information about myself other than my email address because this website would have sold that information itself. This website is less about being a consumer affairs site than its actual purpose of collecting your personal information then selling it!

They force companies and businesses to pay at least $1,000 per month for a good rating. You simply can't get a good rating without paying them. Toshiba, AND Dell both get a horrible rating, even though Dell is one of the best computer companies. And then look at iYogi, they pay the fee and they good a good rating, even when on almost every other site, they get a bad rating.

I was in the clutches of Hansen Security, which had tricked me into signing a 5-year contract. When I posted my problem here, an officer of Monitronics, the parent company, responded immediately and told Hansen to leave me alone. ConsumerAffairs was a great help to me.

Thanks for all your help, my issue has been resolved. This is the second time I have used this site and both times, I got results.

After multiple conversations with my home warranty company I decided to write a complaint on Consumer Affairs website. After 2 days my warranty company was calling me. I could not believe how well it worked. I am not the kind of person to normally write complaints, but this one I could not let go. Not saying that it is needed every time, but it definitely helped here. Thank you so much.

I'm glad that you have this site to keep people informed on positives & negatives of businesses with information from real consumers. I only wish I had found your site sooner so that I could have made a better purchase choice!

Complaint did draw interest. I'm very happy with ConsumerAffairs and will post a review again.

I got sick, lost my job and CDL, and had AFLAC disability coverage. AFLAC would not pay because I still could take care of myself -- all the regular ADLs -- so they closed my claim. I wrote a review on the Consumer Affairs website and got a response from AFLAC and they reviewed my claim and started paying me.

I was charged for a room I had cancelled. I did so verbally and in writing a week before the intended stay. My credit card was charged and when I called HotelPlanner.com they seemed to have no record of my call or email and would not refund my money. Fortunately I had saved the email and contacted ConsumerAffairs.com. Once the review was posted I was contacted by HotelPlanner.com within a couple of days. Shortly after that my credit card was credited for the incorrect charge. Thank you!!!

I'm very satisfied thus far with ConsumerAffairs.com. No problems with the review/complaint process. Get informative newsletters weekly. And if there is a problem with a company when going through the reviews and complaints you will probably find it on their site. Pleased with ConsumerAffairs.com.

My initial review at ConsumerAffairs.com for my Sleep Number bed was a 1-star because of the concave nature of my dual air chamber mattress. This might be because I sleep alone, but I never read those complaints before I purchased the bed. I had emailed the Sleep Number company with no response. I was on the verge of tossing it and getting a conventional mattress again when I posted my review on ConsumerAffairs.com. Within a couple days the company contacted me via this website and shipped a new single chamber mattress at no cost.

I already wrote a response and it has been public since 5/25/15. So, I'm not sure why this case was on hold and waiting for my response.

I wrote my complaint about an hour ago, which I thought I was complaining to rush card. I'm actually very upset with them and not you. I needed to make that clear to you. I will give you, Consumer Affairs 5 star rating. Thank you for listening.

I already wrote a response and it has been public since 5/25/15. So I'm not sure why this case was on hold and waiting for my response.

I wrote a review on Lending Tree and their sick antics to obtain information and solicit people into identity theft and scams. I'm glad to have been able to inform others on this scam. They tried to contact me but the damage has been done. Thank you Consumer Affairs.

Consumer affairs is a great channel to get work done. I got refund for my bed after I narrated my experience at Consumer affairs. The store got back to me and resolved the situation.

Use Consumer Affairs to post a review about another company. The company gave me a refund because they saw my complaint on ConsumerAffairs.com. I recommend!

I didn't receive my 1098 from Nationstar. Called them several times. They said they could mail only however never received. Sent my concern to consumer affairs and got a response immediate! Thank you so much for the assistance.

I reviewed Target regarding a recent visit/return question; process was easy. Good resource for consumers.

I posted a complaint on here and in a few days the company responded and we came to a resolution. Thank you for your assistance.

I'm so grateful I found this site. I wrote a review about a company that solicited my business for online advertising and to my regret was a waste of money. I tried resolving the issue myself by talking with several different departments in the company including a manager, all who told me there was nothing they could do. I was so frustrated because I was going to end up with a bill of $1200 and had nothing to show for it. Then I started looking for reviews about the company online and found ConsumerAffairs. I posted a complaint about the company, and within a few days, they contacted me wanting to resolve my problem. Someone from the company called me, who actually could help me, and he agreed to cancel my account and adjust my bill to my satisfaction. It's too bad it took writing a negative review to get a response from the company, but I'm glad that they finally took me seriously!

Consumer Affairs had given me the right to voice my opinion and served as a better mediator than the BBB. I personally received a phone call from a representative of the business I had dealt with, and was able to come to terms with my issue. I would recommend Consumer Affairs to anyone who has a dispute and would like for it to be solved in a timely fashion.

I like ConsumerAffairs.com. It got results. It got a response from the company.

I received a much more cordial email from the company than they had sent when un-monitored. It's good to know that Consumer Affairs is here to help.

I am pleased to say that I was able to achieve a satisfactory result when I reviewed Bay Alarm Medical. I was surprised that the company which provided such excellent customer service would not allow me to request a refund under the circumstances that we found ourselves in. I turned to Consumer Affairs and I was quickly contacted by the company, who read my review. I did not expect this. They were compassionate and kind. I am quite satisfied. Thank you for the providing the opportunity.

I really recommend the Consumer Affairs Website. This is a very important service to the consumers and I really appreciate the service. I got my refund only after to get the support of this Website. I recommend.

I submitted a complaint to Consumer Affairs regarding a billing issue with Verizon. Within 2 weeks a Verizon Representative called me. He said they had seen my complaints and resolved the issue while I was on the phone by removing the disputed billing charges. Yea Consumer Affairs!!!

I had a couple of issues with the medical alarm company I signed my mom up for. Thanks to Consumer Affairs and the visibility from the posting, I received a quick response to the issues I was having from the medical alarm company. The issue has been resolved thanks to Consumer Affairs!

I have a issue with refund from VOIP carrier because of some customer care employee, I logged a request on consumer affairs and boom. I got a very quick response and issue got resolved very quickly.

Posted complaint about Nikon warranty on this site. Nikon was not motivated to resolve the issue until I complained to the Better Business Bureau. I do not believe posting to this site had any effect in addressing the issue.

Do you realize how many pets lives could have been saved if you guys didn't take so dang long to publish our 'Reviews'?

The customer service representative from the company I purchased my product contacted me and made the exchange I requested. I am very happy with my final product. Thank you.

I had a negative experience with a company and out of frustration wrote a review on this site hoping to at least help other people. Within a couple days, the company responded and we were able to work out a resolution. I will definitely use ConsumerAffairs.com in the future.

After I supplied a brief but (mildly) negative review of a service, it was published on the "Consumer Affairs" website along with a lengthy response from the service I had criticized, along with numerous excuses and some further false information. When I tried to supply evidence to support my complaint about this vendor, "Consumer Affairs" blocked my messages and canceled my account. I created this new account to complain about "Consumer Affairs" (and their attempts to suppress criticism about some of their cronies, such as the particular vendor I had criticized). However, I am quite sure that "Consumer Affairs" will again block my complaints and cancel my account. Rather than giving up on my criticisms of both companies, I will record these exchanges and publicize them elsewhere.

A great online community that provides opportunities for consumers to express their experience towards products or service which can be very helpful for other consumers. It is also an effective forum to gain attention and attempt in solving issues by product or service provider.

I have had a number bad experiences with Consumer Affairs. I have many reviews of Wells Fargo "on hold" for the following reason: our moderation team has determined this review does not meet our guidelines for publishing. I've reviewed the guidelines over and over. I've modified my reviews and still they are placed on hold. I've submitted requests, asking for reasons only to get ignored. It seems that the moderators are inconsistent on how the guidelines are applied upon reviewing other persons' reviews that are accepted. Therefore I rate my experience with Consumer Affairs as a one-star.

After registering my complaint on ConsumerAffairs.com, I did get a response from Cigna that led to further discussions. In all honestly, I have little to no hope that my issues will be resolved without legal action on my part and I certainly do not believe that Cigna is operating in good faith. However, I am very impressed with how quickly I did get a response using this website as a conduit and I would not hesitate to use it again to resolve another issue.

After owning two La-Z-Boy recliners for two years, the leather was worn around the headrests. We reported it to Consumer Affairs and the La-Z-Boy company responded within a few days. After corresponding with them, they agreed to replace the backs of both chairs. I believe Consumer Affairs to be an excellent tool to resolve consumer issue, and La-Z-Boy to be a great company.

Thank you Consumer Affairs!!

I think there is a place for this website; however, there should be an option where a reviewer can totally retract/delete their review. As it is, you have to wait until it is published, which takes quite awhile, and then you can "post" a retraction but that is not the same. Don't like this method at all. I will not post reviews on here again.

Consumer Affairs was very helpful in getting my issue resolved with the company that I was very disappointed in. I appreciate the resources used by Consumer Affairs to help resolve the problem. Thanks to them I will receive a full refund for services that were not acceptable. Thanks.

When I had an issue with my car at the dealership I searched for a way to deal with the situation. Consumer Affairs provided me with an open forum to leave an honest review, so that was good. Unfortunately it took almost two weeks for the review to get published, so the effect I desired could not be achieved. The situation was then resolved and I wanted to update the review, before it was published, but the system as designed does not allow me to do this. I e-mailed customer service and received a response the next day. The response was very detailed with screenshots however it was not accurate. The response was based upon the assumption that the review had been published, but it hadn't been.

I wrote a review about a concern I had with an online vendor. The review generated a follow up from the vendor inquiring as to how to resolve any issues I might have. The end result is that despite the suspect condition of the packaging the vendor will honor the lifetime warranty of the item. ConsumerAffairs.com was an effective go between that allowed constructive discourse between the vendor and I.

Through the Consumers Affairs forum and within one month only I was able to resolve my dispute with Cheapoair and to receive full refund of Cheapoair's unexplained charges charged to my credit card. Thanks again to Consumers Affairs.

I had a problem with Nationstar that I could not resolve with phone calls or emails. I contacted Consumer Affairs online and they forwarded information to Nationstar. Nationstar fixed the problem and did what they had originally agreed to.

This was my first experience utilizing Consumer Affairs. It was an easy and informative road to a satisfactory result. I will never understand the power of the pen but I do know that it works and I am grateful to have this freedom.

I had an issue where I had been signed up to INSTANT CHECKMATE for a couple of years and been paying for it with my credit card and did not know it. In retrospect, legally I probably wouldn't have a leg to stand on and had "let it go". I did a Google on reviews and ended up here and wrote what had happened and within a couple of days a refund for the entire amount has been issued.

Consumer Affairs operates an important and useful website which can provide useful feedback for those visiting the site. It would have been a little easier to use the site had there been directions to use a PC instead of my iPad because there were many unnecessary obstacles in trying to navigate the site using an iPhone or an iPad. The important information did eventually reach its destination and helped me to resolve my issue with the business in question.

Thanks to ConsumerAffairs my issue was resolved. I've been heard!!! I wish everyone to have the same happy ending.

Thank you very much to everyone at ConsumerAffairs for all your help in resolving what could have been a horrendous experience. THANK YOU!!!!!! THANK YOU!!!!! THANK YOU!!!! I can't thank you enough.

I successfully resolved 2 issues with the help of Consumer Affairs. I filed complaints to multiple review sites, so not sure which resource helped more, but I believe Consumer Affairs did their part successfully. I definitely suggest using the site for resolving consumer issues.

We had tried numerous times to get a car dealer to make warranty repairs to our Volvo. After posting on this site, we got immediate attention! Thanks for this site. Wish more people used it.

ConsumerAffairs.com did an excellent job in giving me the tools necessary to go toe to toe with this huge credit card company. Ultimately the credit card company backed down and removed the fraud alert today 1/7/2015. When I had a question about my complaint, Consumer Affairs immediately responded with an answer.

I had an awful experience with Xoom and after writing a review with all the details, Xoom cancelled the order and returned the money. Thank you!

Consumer Affairs was the communication channel that I needed to resolve a repair issue with a Nationally known company. After setting up an account, I wrote my review as professionally as I could. I received a response the next day stating that the Company's Customer Care office would review my problem. Because of the Consumer Affairs communication Link the issue was resolved very quickly.

Posting a serious complaint got attention and prompt action. Consumeraffairs.com amplified my voice! I got an immediate response from the vendor and a full refund of my money, reversing the sale. I also got a note of apology for inconvenience from the vendor. I am impressed. My attitude about the vendor is also much improved.

I had a major billing issue with a company charging me erroneously. They were threatening me with collection proceedings. I could get nowhere with this company and they were not returning my calls to resolve this issue. Two days after filing a complaint with Consumer Affairs, I received a phone call from this company. They apologized and reversed the erroneous charges. I would have gotten nowhere fast without them. I am forever thankful for them.

I had an issue with a security company and my issue had been addressed and resolved within 24 hours of reporting through Consumer Affairs. Thank you!

I am having a horrible time with service from AT&T, and went to your site to see that there are over 700 really angry people, who have filed grievances with Consumer Affairs. Still the problems remain, I filed with another website today, and all this has just reminded me of how useless the Better Business Bureau was when I got screwed by a business, reported them and nothing happened. From the looks of it, Consumer Affairs probably is about as helpful as BBB or AT&T for that matter.

I am totally satisfied with the resolution. The money offered was enough to buy another dishwasher.

Consumer Affairs struck me as legitimate, not a biased site full of baloney. I wrote my complaint, it was reviewed and later posted. I'm satisfied because my complaint was resolved, but even if it hadn't been, I still view the site as a place to turn when companies let the consumer down.

I will be using Consumer Affairs to as my primary research for services. Please check companies' reviews on here before making a purchase. I wish I had known about this site before dealing with some certain companies. Every review on those companies were exactly the issues I was dealing to the T. Even had one of the issues resolved through consumer affairs. Great job.

Nice. You send an invalid email verification to my email so that YOU can publish my review of Express Scripts.

When signing up to register with Consumer Affairs there was an option to be added to certain mailing lists. I appreciate the fact that the 2 options offered were not pre-checked. Thank you for being legit on the side of the consumer!

I posted a review of bad customer service received from Vonage and it got their attention. I'm glad this forum exists for people to use. Thank you ConsumerAffairs.com.

I request a reply.

Wrote first review in October on American Home Shield...no response from them or Consumer Affairs.com. Wrote last review on 11/29/2014, no response from American Home Shield or Consumer Affairs.com. This is the third review. Do you even care? Are you going to respond?

If you would like to know about a company or reviews on that company start here.

Fast, efficient, helpful. Got RIGHT back to me with answer to my question.

I had a problem contacting CarTrawler. I entered my experience in ConsumerAffairs and received an almost immediate response. In short order my complaint had been satisfactorily dealt with.

I wrote a review on 10/06/2014 about American Home Shield. Consumer Affairs said they would work with me to resole the issues. It is now almost 2 months and no response. This is ridiculous. If you don't want to help just say so.

This is the place to come and find out about the stores, retailers, etc. and how their company rates with consumers like you. Consumer Affairs is great and I love how easy it is to get around and search out the retailers I'm considering doing business with.

I detailed an experience with Orbitz in which a "free" cancellation resulted in a $13.98 service fee. The next day I received a refund of the fee and an e-mail from Orbitz along with a goodwill future travel voucher for $25. It doesn't get any better than that. Thanks, ConsumerAffairs!

ConsumerAffairs.com works! The company I reviewed actually saw the review on ConsumerAffairs.com and contacted me to try to resolve my issue.

No complaints, although I don't quite appreciate having to fill out this complaint/review form in order to sign-up and activate an account in order to become a Consumer Affairs member/user. Oh well. At least they'll know I'm not a bot! I'd probably still be trying to input the current CAPTCHA if they had that instead, so no real biggie.

Consumer Affairs told me I have a company response for my review of their product. However, there is no way to view the response. The Consumer Affairs website is quite confusing.

After Cheapoair emailed that my flights had been canceled and messed with they gave me 24-48 hours to call me back after I had to decline their alternative flights to help me reschedule. They never called and one week later I still hadn't heard from them. I had initiated 5-6 calls (they claim they have record of 1). They put me on hold endlessly to come back and say, "Our team will get back to you...." After having them actually set up specific times to call and hearing nothing from them I got proactive and publicly complained with Consumer Affairs. A day or two later I received a public acknowledgement and alas! a phone call. Only hours earlier I opted to call the airline directly which I will do in the future, but CA helped me get someone to acknowledge that I was a living, breathing, feeling (much anxiety) human being. Thank you Consumer Affairs. It's unfortunate we need you but we do. Very grateful.

Greendot.com put a block on my pre-paid card while waiting on my new bank card to arrive. After being embarrassed getting my card declined at a restaurant, I contacted customer service only for them to tell me it would take ten business days for them to even review that documents (driver's license, social security) I needed to fax in order for them to unblock my card. Frustrated and humiliated, I left a review on ConsumerAffairs.com finding many other complaints against the company. Within 24 hours upon posting my review, Greendot.com unblocked my card and I was able to finally use the money I deposited. Thank you very much ConsumerAffairs.com I appreciate you looking out for us when we would otherwise be treated like a number. I needed that pre-paid card to pay off any miscellaneous small bills I owed and to get food. If it wasn't for you guys, I wouldn't have money for food. I also thank Greendot for their prompt response and have upgraded my star rating.

As soon as I posted my complaint, I got a response from the company. Social media works!!! I actually was quite surprised when American Home Shield responded so quickly after my posting.

I lodged a complaint against Instant Checkmate and requested a refund. Thanks to the quick action of Consumer Affairs, I received an immediate response, apology and refund from Instant Checkmate. Thank you, ConsumerAffairs.com!

I recently had an experience with a business wherein I was not satisfied with the product. After contacting the company through email, I used the Consumer Affairs as a mediator of sorts between myself and the company. Thankfully we were able to come to a resolution within the case, and everything has been righted.

I wrote a review about an experience with a company. After a short time, the company called to resolve the issue. I am grateful that I had a voice through Consumer Affairs. I recommend this to everyone.

Thanks so much for being my sounding board. Without y'all I don't know what I would have done. Thanks sooooo much, success to your company. They exchanged the furniture from Conn's. The judgment is all ways out with them but thank you consumer affairs for your help.

I found this when I had a customer/merchandise issue with Conn’s. I liked the fact that the company can respond, and that you can read other reviews and how they are resolved. I will definitely be using this more often.

Alamo car rental company overcharged us for bogus car upgrade and the navigation device we did not have, and even after dozens of emails and complaints we did not receive the refund. After 6 months of endless complaints and emails I wrote the complaint to Consumer Affairs pages and after that the miracle happened and we were fully refunded! Consumer Affairs pages are great. Without Consumer Affairs pages I would most probably be still writing the complaints and demanding my money back.

I submitted a review of the services provided by InstantCheckmate.com to a consumer affairs website that I thought was an impartial website to allow customers to provide honest feedback on companies. I submitted a review, it was review by the publishers at ConsumerAffairs.com and I received a follow-up email notifying me that my review had been published. Funny thing was that it was nowhere to be found on the first few pages of reviews that went back to October 5, even though mine was submitted on October 11. It appears that the two websites are one in the same, which is really disappointing!

I had an unsatisfactory experience with an accommodation booking website (booking.com). The hotelier demanded we pay an additional amount to the price on our confirmation and the website blew off my complaint and supported the hotelier. This is down right poor business practice and possibly not even legal. Booking.com stopped communication with me until I wrote a review on ConsumerAffairs. ConsumerAffairs was the only way I could resolve my situation.

After submitting my complaint over some business practices that I felt were unfair, the company I reviewed got in contact with me to make things right. In my case it worked and I know that ConsumerAffairs.com helped with that.

I like what I see and it seems like a good source of information and good way to see others sharing their experience and knowledge!

I just took my time to submit a complaint concerning a problem that I am currently experiencing. The response page congratulating me on a successful submission also informed me that it may or may not be published. OK- why bother?

I recommend this site highly! It brings results - at least it did for me! My complaints are being checked out by Mediacom administration. They said they would pull my phone calls and they reviewed the calls that were logged on my account (customer service didn't log all of them). I was assured that my complaints would reviewed and the practices or lack thereof customer service would be looked at closely. They even assured me the manager of our Mediacom Office would be contacted about the experience I had at the local office. Hopefully significant changes will be made in their customer service now. But we all know this will take time. Since still have their cable, I trust it won't take too long to get customer service up to speed.

I like to thank you for being the voice of consumers on the internet. Some people don't have a computer because they can not afford one. I am fortunate that I do, but sometime we do not have access to a computer to check out companies when we need it. I appreciate being able to help others when I make a mistake so that it can help them know what to look out for. Thanks for your service.

Consumer Reviews provides a public forum for consumers to submit feedback about companies, positive and negative. I had an unfavorable experience with a company and when I put a review on Consumer Affairs the company suddenly responded to my complaint.

Just wanted you to know that I enjoy this site. It let me see other consumers that have issues with businesses. I will visit this site again in the future.

Coming to this site got communications started with Wells Fargo. Although WF is not able to help me at this time, this site is a great place to see issues that other consumers have with various businesses. I will come back to this site in the future.

I open a complaint against Brinkman Corporation and never received a response. I just wrote an update to the lack of response and your website came back with "Complaint Resolved". Well, it's not and your web site had no direction as to how to get back to company. Seems your website is a hoax and there was never a chance of getting this resolved.

I used your web page to write a review of a travel agencies I had a bad experience with. It required my phone number. I saw no place to enter my email address. It gives the appearance that you only do business with those who use telephones.

Thank you ConsumerAffairs.com for being there for the consumers. It is because of you that all consumers can help be protected from companies trying to take advantage of them. We truly appreciate you helping the consumer be treated fairly. Thank you.

Bradford Exchange double charged me for checks and refused to reverse the extra charge unless I jumped through a long string of unnecessary hoops. Despite my complaints to them and many other consumer organizations, the minute they heard from Consumer Affairs they reversed the double-charge - no questions asked! Thanks Consumer Affairs.

Great site.. Got the attention of the proper people.

With Consumer Affairs help with intervention, issue was resolved within days. Sleepy's management team, Corporate Manager and District Manager were professional, quickly resolving my mattress issue. Within days a Sleepy's truck came to pick up mattress. Thank You.

After exhausting all the 'normal' ways of trying to resolve a problem with a vendor I posted a negative review on Consumer Affairs web site. Within days I was contacted by the company in question and offered a partial refund. Ultimately, I was able to return the merchandise for a full refund. This absolutely would not have happened had I not been able to post a review. Thanks for giving us a forum to air our grievances!

I had a bad experience with Green Dot prepaid visa and with the use of ConsumerAffairs was able to get a resolution within a reasonable time frame. This is an excellent website for letting people get their complaints noticed by the involved parties and hopefully a satisfactory conclusion!! Highly recommended.

I paid a fee to InstantCheckmate.com. I was completely unhappy with their search results. Terrible actually. For me it was nothing better than a whitepages search. I immediately canceled (same day, maybe within an hr of payment). I later (next day) contacted customer service and was told they do not issue refunds. The rest is history. Only after I posted on consumer affairs website was I contacted by someone else representing instantcheckmate and they were more than happy to refund full amount. It should not have gone this far. But thank you Consumer Affairs!

I am very pleased that I found Consumer Affairs and was able to resolve my dispute with a company through Consumer Affairs. It is also a very valuable tool for getting information about how a company you are contemplating doing business with treats its customers. But be sure to read all the complaints, as many of them may have been happily resolved, and this really shows the character of a business!

This was easy to use and the email notice follow ups were great. I would definitely recommend using this site to others and will use it in the future. The first time was for a complaint, but hopefully future use with be for positive feedback!

Consumer Affairs help resolve my issue. If it wasn't for this company I would of never heard from the company I had an issue with. Thank you and would recommend Consumer Affairs to anyone. They are truly for the CONSUMER!!!

I would like to thank Consumer Affairs for their assistance in bringing a resolution to my complaint against Cymax.com. I had been fighting for over a month when I first contacted Consumer Affairs. Once the company received notification from you, I feel that is when I finally began to get results. Thank you for being there to help consumers.

I was having a difficult time trying to communicate with a company from whom I had ordered a headboard. It was defective and it was very noticeable. I followed all the instructions to return the item including item number, description, date, cost, etc. I don't know how many times I sent the request for an RMA # but I never received an answer or phone call. I decided to look up the company's BBB rating and I also read all of the complaints and even some compliments on this site.

Could not get help from branch, corporate customer service, escalation... no calls back, no emails, nothing. Write a negative review on a CA website, and they responded on the website within 12 hours. Wow. Although they have done nothing to help me, it’s now listed as pending resolution. I don't have a lot of hope though.

To write a review or make comment, this site requires one to "rate the experience". To register "Happy" rating, you must select "4-stars", but what I'm happy about is not the product, but that these UNHAPPY consumers took the time to write about their experience. ** Yesterday I fell in love upon seeing a magnificent-looking Elite Quiet Pak washer/dryer pair in my favorite thrift store in brand new condition, priced for a song. The only negative appeared to be some surface damage to the washer door and the pronounced nasty smell in the washer tub and seal.

I found the reviews very useful, and it was easy to write a review. The reviews seem to be moderated which is probably a good thing! In my case, the company I wrote the review about were obviously also watching the site and they responded very quickly to my concerns with the promise (I'm assuming it will happen) of a full refund. So, not only were the reviews useful, but also got me my money back. I would like it to be more obvious on how to update a review though. The only way I could see to do this was to mark the issue as resolved. There may be another way but I couldn't see it, so what if you want to update your review and it hasn't been resolved?? All in all, consumeraffairs.com provides a useful public service!

I wrote about a miserable experience with CheapOair. CheapOair replied with lies. When I confronted CheapOair about the incorrect info, they simply never responded. After waiting 1 month, I wanted to update my experience but in order to do so, I had to indicate on ConsumerAffairs.com that the matter was resolved. It WAS NOT resolved, but there was no option to indicate that. My only choice was to mark it resolved with 1 satisfaction star. I couldn't even mark it with ZERO stars. I'm sure the only reason CheapOair replied was in an effort to negate my complaint and without ConsumerAffairs.com, CheapOair wouldn't have even given me a forum to warn other travelers. But I would have appreciated the option "not resolved, very dissatisfied" on the ConsumerAffairs.com website.

I have already written a review on your site. I have also read many others. I would have liked to have commented or replied to some of the other reviews, but I was prevented from doing so every time that I tried and this is why: A sign popped up saying: Caremark RX Inc, and underneath was a red box that said: "I'M WITH THE COMPANY", then under that it says, "We don't currently support customer responses to reviews, but you are welcome to write a review and share your experience." All of this was in a blue box that popped up whenever a person would try to make a reply to someone's story. It felt rather like a gag order and made me feel rather uncomfortable.

I was at a stalemate with our home warranty company. They weren't going to honor their contract and we cancelled the agreement and posted a review here. The next day, a representative contacted us on the Consumer Affairs site and offered to send a second opinion company out. The second company, which was all we wanted in the first place, fixed the problem at no additional charge and our contract was restored. None of this would have happened if we didn't have a forum on Consumer Affairs to bring this attention to new eyes at the home warranty company.

I was having problems resolving an issue with a home warranty company regarding a service provided under a pool/spa warranty. After I posted my situation, I received a posted response from the company on the website. When the company didn't follow through after five business days, I posted again that they had failed to contact me. Three business days later, I received a call from the company and the issue was resolved. Had Consumer Affairs not posted my situation and responses to the company, I believe I would still be waiting for the company to respond to my concerns.

I wrote a complaint and it was published. Within a week the new company who took over responsibility for resolving my issue contacted me and resolved the issue. If you have a valid complaint about a product or service I would strongly recommend you contact ConsumerAffairs.com.

It is amazing that the companies do care what their clients think and take the time to read Consumer Affairs and also respond. Love this medium to resolve minor disputes with companies.

A/C service, they would not expedite my service request because it was not hot enough outside. Now that i posted it on consumer affairs i got a phone call from a case manager and now it has been expedited 24 hours later to the A/C company, but i have yet to here from the company. Maybe because it is Sunday. It's getting hotter as the day goes on. American Home Shield is a company that i would not recommend for home warranty.

Honestly the moment I wrote my review - AHS came back to me. They wrote to me and they called me. I was tired of calling them for past 1 1/2 months. AHS associates would never call me back even when they said they would. Thank you Consumer Affairs for resolving my issue with AHS and following up with me time to time in between.

Don't write a review. Must be democrats running this page. They won't publish it.

I faced physical abuse at a job and reported incidents at other jobs and was denied help! Consumer Affairs is worthless! Will you allow this post on your useless site? Is it Consumer Affairs admin or the lawyers that Consumer Affairs is in contact with who are useless? Both? It's funny how I can get a lawyer to help me sue over things that I mentioned here and yet Consumer Affairs turned me down! What the heck is this site really for? Disgusting! Thanks for allowing me - a veteran, even- to be oppressed without companies being held liable for it! I'm smarter than you and do not back down so, thank goodness, I found help without you! You are fortunate that I did not sue you, you worthless people!

Thank you so much for the opportunity to share my grievance and experience with other consumers. Without knowing who to call in the "big corporation", I aired my concern to help others from entering my mess and to get what I thought to be fair. The Bank called me back, addressed my concern, and just like that: the matter was resolved! It works out for everyone really: both myself and the bank as I am a loyal and responsible consumer. Thank you again for this venue, a true advocate for consumers!

Complaint resolution with Stateway Auto - Consumer Affairs was very thorough and professional. Their support was invaluable at a crucial point in a bad situation.

I had a dispute with La-Z-Boy furniture. ConsumerAffairs made it easy and civilized to register my complaint and resolve it. The whole process was quick and civilized. I have no hesitation in recommending this website to anyone with a consumer complaint. Thanks ConsumerAffairs for creating a level playing field.