ConsumerAffairs Reviews

Trying to cancel our order in the 3 day grace period. Thank you for your help in getting our order resolved with Blue World Pools. We really appreciate what you did and the help and support you provided.

Thank you! After filling my complaint with your company, I had a real person to call me. Something I couldn’t get on my own. Only problem I have is on the Star rating. Wish there was something between dissatisfied and satisfied for Green Dot. Wish I could have given a 2 1/2 stars. It’s impossible to talk to anyone once you have closed your account!

I recently had an issue with getting a claim paid by an automotive extended warranty company. I have had many experiences with many different warranty companies, as I am a automotive service professional but, none like the one I had been dealing with until very recently. It had taken weeks to get an authorized repair claim paid by them with a credit card as promised until I wrote a negative review about the experience on your website. Unfortunately, I think the same issues will continue for others that my have a much larger (cost wise) claim than mine but mine has been resolved as a direct result of my review. In fact, the warranty company representative asked if I would please remove my negative review after my claim was resolved and I agreed to do it. Thank you ConsumerAffairs!!!

Excellent Site for Consumers. After exhausting all avenues to resolve a problem with a consumer debit card, I found ConsumerAffairs online. After posting a review explaining my problem I was contacted by the card issuer. They were very helpful in getting the matter resolved to my satisfaction. I don't think that I would have gotten the matter resolved without them. I certainly would use them again.

I am disappointed with your organization!! I wrote an honest opinion is about JustFlowers and you refused to allow me to help others. That company is a fraud. In good faith, I purchased and prepaid for flowers that were never delivered, and were not delivered on the promised date. I am not the only consumer with the same complaint. Why not published mine?? Do you have stock in that company? Conflict of interest?? My review deserves to be published.

ConsumerAffairs helped resolve a problem I had with my home warranty company quickly and easily. Before posting my experience on this site, my claim had been stuck in limbo with no end in sight. No more than 24 hours after I posted a review of my experience, I was contacted directly by the company in question who was able to resolve my issue within a few days. Thanks for everything you do and for giving consumers a voice!

Consumer Affairs did not publish my review. Obviously Consumer Affairs is showing their bias and lack of integrity! Home warranties are a consumer rip off! The reviews posted on your website in reference to the home warranty company I wrote about earlier, for the most part are fake. Consumer Affairs appears to be a fraud also. I will be sure to post my opinion about you on other websites, including YouTube, Facebook, and many other forums. Have fun scraping your reputation off the pavement!

I gave a review about NewSouth Window Solutions on May 25th. I was a little ticked off that I have not been able to get their repairman out to fix my brand new windows and doors. I told Consumer Affairs that if NewSouth comes out and does the repairs to make them work like the rest of the windows and doors work - which is perfectly. I will up to five stars. Yet, when I wrote my new review and up my review to five stars I was denied because I did not meet the criteria. What is the criteria? NewSouth Windows Solutions did such great work except for my one complaint. Now it is fixed and like I told Consumer Affairs when they called that I would definitely up to FIVE STARS. Tell me now what is the criteria to get my new review in??

I shared my subscription with Weight Watchers experience on ConsumerAffairs' site and I was connected the same day with WW. Twenty four hours later my issue was solved, and the payment fully reimbursed. Thank you Consumer Affairs for providing a civilized space where a decent dialog is established, and quick solutions are found. Keep this great site working.

I was having a very frustrating experience with another company that I had ordered furniture from and getting nowhere with their "customer service" lines. I then posted my issue here on this site and got an immediate response from the company with an offer to look into my problem. Within about a week I had a positive resolution. I am very pleased with the outcome and I will be checking here in the future BEFORE I go shopping, because the reviews are quite eye opening and I trust that they are legitimate.

ConsumerAffairs provided me with the platform to be heard; which allowed me to share my unpleasant and negative experience with a company that failed to do what is right. ConsumerAffairs addressed my issue and the outcome will benefit both parties. You need ConsumerAffairs (the Reinforcement Team) on your side. Well done!

I had a very misleading experience with this company. Someone called me about my experience with another company, but made it seem as if they represented the other company. They were not clear that my response would be published on their website. They published a review for me, and I had to create an account with them (sharing my phone number, email, address) just to see the comment that I posted. After creating an account, I was not able to remove my comment from the site.

I received an email from Consumer Affairs a week after they called me for a review. I provided a my review, which was a positive review. Today I received an email from no-reply@consumeraffairs.com partially quoting my earlier review with hyperlinks to log in to my account and/or create an account. The last button was a hyperlink to Read the Response, when clicked it, I was required you to create an account, which required that I provide me personal information. After I filled everything in to create an account, and I logged on to the Consumer Affairs website and when I clicked on My Reviews, I was informed that I did not have any reviews. Sure feels like a SCAM to get my personal information.

I’ve submitted several reviews to warn the consumer of BUYER BEWARE...also sent in many pages of documents to prove the issues. Not one of the reviews have been posted for the consumer to read... I believe this Consumer Affairs is owned by these big businesses that want to pick only the few good reviews that are sent in. SUCH FRAUDULENT PRACTICES.

No questions. Hands down this is better than BBB. Consumer Affairs get resolution and not, "Oh call and see." If sup I think they actually try and come up with resolution as well. Nevertheless my situation is extremely severe and what I've been through. I'm so grateful.

This website provides an excellent opportunity to share experiences, both good and challenging, with companies and situations. The site also seems to be monitored closely by companies. Thank you for your service.

Wrote a huge review about ADT and while it said it was getting views but I searched high and low and couldn't see it. It then said that ADT responded and was waiting for my response but there was nothing there. I give up.

ConsumerAffairs.com was a huge help in resolving our issue with Hayneedle. We are so pleased with "Andrew" at Hayneedle for caring about our problem and working to make it right. Thank you ConsumerAffairs for getting us together with the right person at Hayneedle to find a solution to our complaint.

After MONTHS of calling the company and trying to get a resolution for a lost package, I finally posted a one star review on ConsumerAffairs. The company immediately responded to my review and I got an email that day saying my claim was approved and a resolution was being handled. The next day I received my missing package next day air. Thanks ConsumerAffairs!

In an age of indirect contact between patron and business employees, getting one's needs met as a consumer can feel like moving the Titanic. Impossible. ConsumerAffairs provides a platform to express satisfaction or dissatisfaction when circumstances warrant either. I appreciate the ease and opportunity to do so. Leaving a review here bypasses the long waits on the phone, the wading through multiple representatives to possibly speak with someone in authority. I left one review, and was contacted within hours by the company, and resolved the issue to my satisfaction, without tearing my hair out in frustration. I will return here in the future when the need arises. Thank you, CA.

A few weeks ago, I had a couple of positive experiences using American Home Shield. So, when they called asking me to review the contractors that performed the work I was happy to tell them about my positive experience. At the end of the interview they said they were going to publish it online. I didn't know that at the time, but I said sure why not? Anyway, fast forward to today, I get an email saying that American Home Shield responded to my review, but in order to see their response, I have go to Consumer Affairs website and create an account. Basically, give them ALL of MY information. And for what? To see a stupid generic response? Screw you? Why are you trying to farm my personal information? I call BS on you! Drop dead! You blew my positive experience, NOW, I just hate you! Late!

Thank you for giving us somewhere to go and share our experiences as paying consumers in an attempt at a resolution as well as to let other consumers know who and what to look out for. I wish I looked on your site prior to using Enterprise/National car rental and we would have never used them based on your verified buyers' low reviews. Lesson learned. We will look on your site from now on before we do business with a company we’ve never done business with before. Thank you.

Why would Consumer Affairs alter my Review? They edited it to suit somebody else's needs. My Review included the word "**" when describing MYSELF and that word was removed, why? It was relevant to the experience that I had with MoneyGram. Every single Foreign person had their transactions go straight through without any problems, that was what I personally observed. What is the problem with the truth?

Within 24 hours of posting my complaint I was contacted by the company to discuss what went wrong. Within a days of correspondence the issue was totally resolved. Thanks for giving us consumers a place to help resolve issues.

I opened a complaint with CONSUMER AFFAIRS on March 27th regarding Green Dot Corp fraudulent activity and breach of contract. The Consumer Affairs moderation team was initially helpful in getting contact initiated between Green Dot and myself. However, I've sent several additional follow up emails to the team seeking to UPDATE my original complaint to include RECENT ACTIVITY and CONCERNS and each time my reviews are placed "ON HOLD" while no further advocacy is explained or provided.

I posted a review and I got an answer from Century which didn't answer my questions. (Commercial twisted answer.) I was invited to post a 'private response." Does it mean that you give a chance once to consumers to complain then it's over when the company answers whatever they feel like answering to cover their mistakes? After that we are on our own? I also saw that Century pays you a fee so I understand that instead of being a website which brings solutions to consumers this is a way to advertise for companies that steal our money... all the reviews are positive mostly. Am I right or Am I right? I sent them a response, I am dealing with them but all this is fake...

I am now receiving spam on a new email address I set up just for use with you so no one else had the email address. I own and operate the server so I know you are probably giving out my email address.

After what should have been a simple 3 step process that should have taken 3 business days with my account with Century Link I was at my wit's end since it was going into 3 months to resolve. I found ConsumerAffairs online and wrote about my experiences with Century Link. A Century Link representative came on the site and mentioned that Century Link had started to pay attention to the ConsumerAffairs site and wanted to resolve my issue. I thank ConsumerAffairs for being there for me and the issue has finally been resolved.

This company is absolutely superb. It allows you as a consumer to share good and bad experiences with others to ensure business that practice bad habits are exposed to the public and those that are good to be shared with millions of others looking for reputable services. So thank you Consumer Affairs for allowing us as consumers a voice to all that’s interested.

Within 48 hours of posting review on ConsumerAffairs, the company responded and we are on the road to a resolution. ConsumerAffairs provided a very valuable service and it was easy to accomplish. Thank you!

Vital consumer information is being withheld from consumers who really need to understand the pitfalls of the TEACH Grant process. This warning is needed.

Was skeptical but seems to be the real deal. After my issue was resolved, I became a believer and wouldn`t hesitate to rec this site to assist on consumer issues. It's nice to have an advocate. Thanks!

I was having ongoing problems with my internet. Consumer Affairs had an excellent account manager from Frontier Communications help me. It was a strange problem with degradation of internet speeds only with wifi over time. Frontier tech support contacted me. They sent to me a new type of router and of a different make and that fixed the problem 100%. Amazed and satisfied, excellent experience!

My initial review on the RTG(Rooms To Go) extended warranty was promptly reviewed by RTG, and action was taken by RTG to resolve the issue. I am grateful for this platform and thank RTG for their attention and prompt resolution.

If it wasn't for Consumer Affairs I would have lost so much money! Every time I buy something online I make sure I check here first otherwise there's no way I would know the truth about anything I'm buying because there so many fake reviews and fake sites that these companies pay people to write fake positive reviews for them. However here nobody's paid, this is just the dead honest truth. It wasn't for them I wouldn't buy anything online. I actually started buying things online when my sister showed me this site. That's the only reason I felt comfortable enough and secure to be able to make my 1st online purchase and I have not had one problem with any of the products I've received since I made my first purchase a few years ago.

ConsumerAffairs.com is fantastic. I had a complaint with a travel company and really just wanted to vent when I wrote the details in a complaint. However, in only a few days I received a call from the Director of Customer Service for that company and she promptly and completed resolved our issue. I highly recommend using ConsumerAffairs.com to attempt to resolve complaints and to review services.

I was contacted by ConsumerAffairs twice in the recent past. This being after I had left a very negative review for Caterpillar men's work boots. Having ConsumerAffairs assure me that someone from Caterpillar boots would be getting ahold of me concerning my bad experience with their boots. After never hearing from anyone at Caterpillar Boots, I thought I would let ConsumerAffairs know that I had never been contacted by Caterpillar Boots. Each time I replied to ConsumerAffairs, I had ask for a reply from them. Never having received any reply from ConsumerAffairs or Caterpillar Boots, I felt that leaving a review for ConsumerAffairs would be the only appropriate thing to do at this point.

I wrote a review on 3-25-18 stating FirstMet Dating Site does not allow you to delete your profile picture even when you are deactivating your account. That's fact. Potential members should know this information and FirstMet does not provide the information before you upload a picture. You did not publish my review, it is on hold. Why?

Freedom Debt Relief - Consumer Affairs provided me with the direct avenue to the company and allowed my efforts to be communicated to other consumers. My posting was published very quickly and when the company finally responded it allowed me to respond quickly again with the resolution. I would not have had the success with CA and their message board.

This is a hostage website that targets reputable companies so they can make a profit, you should never take pleasure in someone else’s loss or hurts. The founder that is making millions off bribing companies will rot in hell. You hurt families, steal and bribe. I’m in sales and I provide for my family and pay my taxes, your “non accredited “ website costs me and millions of other hard working Americans a lot of frustration and money.

The original review I wrote ended up resolving the issue. I tried calling ConsumerAffairs and sending emails, etc. but I didn't receive any response at all nor could I ever even reach a person. I must say I'm quite disappointed. :(

I had a very bad experience after having my tires rotated and balanced. The service provider did not tighten the lug nuts after doing the work and I was in an accident on a highway that hit another car and caused physical damage to the cars and the passengers. Following my experience, I found that many people either experienced a problem with the lug nuts or knew of someone else who had. Still, I feel that people are mostly unaware of this problem and I think it should be highlighted in an article or something to make people more aware.

I am very happy with ConsumerAffairs allowing me to post my honest dealings with businesses so others will know and be aware. I am glad ConsumerAffairs posts their reviews also so I can make informed decisions based on other people's dealings with them too. It helps warn us about potential problems with certain businesses or helps us to see if overall they are safe to deal with for the most part. I so appreciate that! I am also glad that I not only am able to write my true encounters on here to warn others with, but it helps me to vent all the frustrations out when those businesses seem unwilling to help or don't care. It gives me an outlet to do that so they cannot get by with mistreating customers without others hearing about it, but I will also get on here and praise them for dealing well with their customers when they correct their mistakes, so they will continue to, hopefully. Thank you ConsumerAffairs for providing a platform to do that.

After months of having been told there was nothing more my warranty service would do for me, I left a review with ConsumerAffairs.com. My warranty company responded almost immediately and paid out the full amount of my coverage within a couple of weeks. I attribute this entirely to ConsumerAffairs.com. And the really incredible thing is this service is available for free to anyone who wants it.

ConsumerAffairs was a great ‘middle-man.’ I had been trying to resolve an issue with another company for three days; once ConsumerAffairs was introduced into the matter, I managed to get my issue resolved in less than a day.

Maybe I am a skeptic, but the problem has existed for many months. After contacting ConsumerAffairs, the company of my complaint contact me and said the matter is resolved. Hopefully... If so, thank you ConsumerAffairs!

When issues arise, we post a comment or review. When we request it to be taken down and refused, doesn't make me want to post in the future on a certain venue. Everyone who posts reviews should not be denied the respect of the request to either remove or even edit it. I have been denied that request by ConsumerAffairs. I have asked again to have it deleted. We will see. Therefore, if you DO NOT want to take the risk of changing your mind even to edit it in the original form, don't post here!

ConsumerAffairs has had my complaint-ON HOLD since Oct. 4, 2017 without an attempted investigation. In my opinion this agency is useless and anyone seeking help from ConsumerAffairs is a complete waste of time. NO STAR... in fact=minus 4 stars...

We may have need of a 'voice' as consumers. ConsumerAffairs website provides this. The site gives you an opportunity to write a review about a company you are dealing with. Opportunity is given for the company to respond and to resolve the issue that has been brought to their attention. Other avenues just haven't worked, such as phone calls to the company or emails. I've posted to ConsumerAffairs for two situations and both were resolved in a quick and satisfactory manner.

I would like to mention that it is very nice that they offer this for people to resolve issues. My suggestion is that it would be nice if initially ConsumerAffairs was more responsive as there was a significant delay to a phone call and then I needed to email a person. Once I got past that hurdle, things went a lot better and the issue that I had brought up was resolved.

"Our moderation team has determined this review does not meet our guidelines for publishing..." Your site is a joke. Hundreds, if not thousands, of Nissan owners are left stranded and paying for repairs for CVT's, while Nissan & AAMCO can't even communicate proper repair procedures even when they are supplying each other parts and directing business to each other. Just shut down your site for being completely useless!

This site is a voice for the consumer. I am so pleased with this service. It got the attention of the company I was having issues with and was a catalyst for a resolution. The updates were so helpful and made me feel like my problem was not mine alone.

Received an email from "ConsumerAffairs" about a reply posted to my review of experience I had with BookIt. Email had link that lead to website that required login and BookIt login didn't work so I had to create an account and after creating an account, it showed no post. So I have no way to view any reply. The frustration of dealing with BookIt continues to get worse...and now I'm wondering what problems I will have when I arrive at the resort.

Wow. I had been trying for over 2 weeks to get a resolution to my problem. Once I filed the complaint on your website I suddenly received responses from them and finally a resolution. Thank you so much!

I am very pleased with my experience with ConsumerAffairs. They were most helpful with my situation with eHarmony and it was resolved the same day. I highly recommend them and would not hesitate to seek their assistance in the future, should I need it.

ConsumerAffairs is my first time posting to any website. Response to my posting was within twenty four hours. Resolution with first phone call from representative of company. It is great to know ConsumerAffairs is here to assist consumers. By posting it not only brings problems to light for other consumers. It alerts manufacturers for a need for problem resolution. I'm happy with the entire process.

I had an unfortunate experience with a company. Because of ConsumerAffairs, the situation was resolved expeditiously. I explained my problem in a detailed manner, and the next day I got a response from the company in which I had a problem. It was like magic.

Best results provided resolving customer complaints. This is a site that produces results by contacting companies to investigate complaints directly. Not simply providing a space for consumers to "rant/vent" about a bad experience. I was surprised at the speed my issue was addressed. It is comforting to know that some problems can be resolved through troubleshooting.

I am sure that the review I posted on the ConsumerAffairs website led to the swift resolution of my issue. I had my bathroom remodeled and had subsequent issues with a permitting problem with my city. Not long after I posted the review the company's corporate office stepped up to the plate and helped resolve the problem with the local contractor. Thank you ConsumerAffairs!

I was frustrated with a problem relating to making two TIVO boxes talk to each other. The service folks at TIVO and my cable provider had declared that the problem could not be solved. After I posted on ConsumerAffairs, lo and behold I was contacted by a TIVO troubleshooter who worked diligently and solved my problem! These folks get the attention of product companies and I got results!

I recently wrote a review about a very bad experience with an online travel service/airline. Within 24 hours I received a phone call from the travel service/airline customer service department with an apology and an offer to make amends if I would be willing to rescind my negative review! I took the offer but rather than rescinding the original review, I wrote a modification of the original review to acknowledge the airline’s attempts to rectify somewhat questionable business practices with the hope they will be more forthcoming and transparent with their charges in the future. Thank you ConsumerAffairs for posting my reviews so quickly!

I'm so glad that ConsumerAffairs is here to help people with any issues they have. I had an issue and due to them I was able to resolve it almost immediately. I am truly grateful to ConsumerAffairs, you guys rock!

I am glad that a friend told me about Consumer Affairs because if it wasn't for the post I was allowed to create I would have had to continue making payments to my credit card in hopes to pay Disney tickets that were already used. Thank you for allowing me to share my experience.

Two days ago I encountered issues with my Neat software. I pay a monthly fee for Priority Service but could not even get through the phone system - it just routed me to the website, could not access chat, so I sent an e-mail using a previous case number. No response. I then contacted ConsumerAffairs and I got a quick response! Thank you ConsumerAffairs!

My experience with ConsumerAffairs has been extremely satisfying. My issues were resolved in a swift manner thanks to a super team at ConsumerAffairs. It is a great comfort knowing that there are people like you to watch out for people like me. Thank you ConsumerAffairs.

Alamo Car Rental Florida - After a small problem about the rent of a GPS system, they cleared everything. We give them 5 stars for the Customer service. Waiting in the line at Orlando Airport for 45 minutes was not nice. The car was SUPER. Easy drop-off in Miami.

I didn't realize the power of ConsumerAffairs. I had a negative experience with a company, I wanted to get word out to people so they would know what I didn't. After I sent in the review, I was contacted the next day by the company wanting to resolve my issues. I have had a chance to change my review with an update and to send a message to the company through ConsumerAffairs.

Often times a person writing reviews online is upset. After a cool down period it is nice to be able to edit or remove a review. This is the only reviews website that claims that they “own” your review and it cannot be taken down. It is an arbitrary and silly rule that they steadfastly adhere to. Ironically ConsumerAffairs is anti consumer. I am your customer and I am unsatisfied.

I placed a review and within 12 hours I had someone contact me and solved my problem. I am a happy customer. Thank you very much for taking care so quickly and I would recommend to write review but provide them with the proper papers to make their life easier.

What can I say? If it weren't for ConsumersAffairs.com, I would not have my problem resolved in 48 hours. After posting a negative review about Nutrisystem's service-canceling shenanigans, their rep called in 24 hours, listened and refunded my money. I hope that there are more happy customers as myself because we need someone to protect us. Thank you, ConsumerAffairs for being here for us!

I posted a negative review not because of the product I received but because the Customer Service was unreasonable and unhelpful. Within 24 hours I have had my issue resolved and am delighted. Thank you Consumer Affairs for being a great way to get things done!

This is the first time I used Consumer Affairs to report an issue with an internet vendor. After numerous calls to the vendors customer service, I kept getting a response "there's nothing we can do". When I posted my negative feedback about the company on Consumer Affairs, suddenly the issue was escalated at the vendors site and the issue was resolved the same day. I'm so IMPRESSED! I don't think this would have been resolved had it not been for the Consumer Affairs site which allowed me to post on their social media platform to report this issue to other prospective customers of this vendor. Kudos to Consumer Affairs! Thank you so much!

Just tried using your matching service for 3 household items. I realize I don't live in a large city, however I have always found top rated appliances and beds locally or within a few miles with FREE DELIVERY. This is the reason you have not seen me on your website in a very long time. Now it will probably be much longer before I come back since you are of little help. Thank you.

I wrote a bad review of Laser Spine Institute a few years back and you deleted it, using the excuse that you could not collaborate my story, despite me providing you with as much documentation as you wished. I understood why you did that. You sell LSI ads!!!! And I guess I'm wasting my time writing this since you will simply erase this comment. Is there an independent party that I can I go to to review you?

While I appreciate the overall editing of my interview, I am greatly displeased that Consumer Affairs placed my name with the published review I gave on the telephone to the person who called me on your behalf. Upon my request, she agreed not to link my name with the interview that was to be published. In fact, we agreed the identity would read, "Anonymous, Tennessee". I have used considerable time this afternoon working with the company I was asked to review in order to reach a resolution. The company representative who called me was gracious, but I could tell she was somewhat distressed on behalf of her company. I suggest that you delete my Consumer Affairs account and please do not contact me for any reason or send any materials. Thank you.

I received a call after inquiring about the possibility of obtaining a new home warranty through ARW. The person I spoke to was very knowledgeable and answered all of my questions in great detail. Not pushing anything on the customer at all. They simply tell you what they can offer and you can "reserve" your rate and make a final decision at your leisure. Great rates and no contract is ultimately what made me want to go with this company. Hopefully this continues to be a good decision (if and when) I may need to open a claim.

Last week I reviewed a company I had a recent issue with. The review was published on ConsumerAffairs.com and immediately after it was available online, the company I wrote about contacted me. Long story short... the company and I came to an agreement amicably. Thank you ConsumerAffairs.com!

I made several reviews and complaints on this site - thinking its real - but not when it comes to all of my posts of it - and it was the truth to warn the public - to help consumers to beware of the scams out there. I know by experience! But it doesn't work here for everyone! And that's not fair! So I'm done with this! Nothing but a waste of my time! But never again! And I'm proud to say its a fact! Not my opinion! Bye! See ya!

There is no warning that once a review is posted can't delete if resolved. I tried to update with resolution but it didn't post the update nor will you allow me to write an updated review with resolution. Very disappointed in your site. Now I understand why other reviews don't say what ended up happening.

I have used Consumer Affairs only once to complain about a business, but I have used it often to review other companies and read opinions about local businesses. I want to thank Consumer Affairs for a quick response, resolving a problem and giving me an opportunity to sound off when I felt we were victims. I will continue to use and recommend Consumer Affairs to friends and family.

I really like this website. I just can't say enough about it. I joined 2 years ago to post a review of a website that I felt was engaging in shady practices and my review was actually seen by the company. I know this because they responded multiple times. I believe that is the only way I got my money back. I didn't realize it at the time because I either wasn't getting the notifications when the company responded or I just didn't pay attention to my email, but I remember getting my money refunded and in hindsight I believe it was in response to my review because it kind of came out of the blue. Highly recommend this site! Now, before I buy anything from a site I am unfamiliar with I will check ConsumerAffairs first. I also love that you can mark your issue as resolved, but the original review still remains. Even if a company fixes the issue, other consumers still have the right to KNOW what the issue was in the first place.

4 of my 5 reviews have been on hold for weeks. At least one gives me a message that it does not meet with guidelines. But my online inquiry as to why has gone unanswered. I'm just trying to get a helpful and COMPLETELY TRUTHFUL review out there. It does not contain any profanity or vulgarity so I have no idea what is unacceptable about it. Can someone help me out here?

I have to thank you Consumer Affairs for resolving my issue I had with a company that I will not name in this post. After sharing my a negative experience with them on your site, they contacted me and problem was resolved. Thanks again!

I was happy to have an outlet to voice my displeasure and now my pleasure. Thank you ConsumerAffairs for being prompt with your reply and for being there in my time of frustration and finally my advice would be be careful not to jump to the conclusion like I did.

My review that was published online was missing a key piece of information. Without this fact, my review sounded positive even though I gave the company a one star review. There is no way to edit or delete the review once it is published. Consumers should be able to review the edited version of the review before it is published.

I posted an honest review of an issue with a companys service. After it was posted the company I had the issue with contacted me and after a discussion about the issue the company made it right. I do believe that using ConsumerAffairs was the reason I was contacted. I also believe since ConsumerAffairs does some verification before allowing post the reviews are truthful. I will use ConsumerAffairs on future reviews before selecting a service or business. Thanks.

I submitted a review of my experience with Nutrisystem on November 11th and on November 18th Nutrisystem resolved my problem. I had no expectations and mainly wrote my review to ConsumerAffairs to dispel my frustration with Nutrisystem. Well, ConsumerAffairs certainly must “carry some weight” as I actually received resolution! Thanks so much ConsumerAffairs for being available to us.

My original post was 1 Star. I did an update and gave it 5 stars. But, your company changed my original 1 Star to 5! And the update is not there. So, you put a 5 Star in a 1 Star complaint. I just did another review as an update for my original complaint and gave them a 5 Star. I cannot find the previous update. Your company screwed that up! UGH!

I recently posted a review on ConsumerAffairs.com to share my experience with a company. I found ConsumerAffairs.com to be extremely effective in helping me resolve the issue. Their automated notifications and status tracking tools work great! I am pleased with this service and will continue using it to post positive and negative reviews of other companies in order to help others make informed decisions about who they should do business with.

After six months of getting nowhere with a grievance I had with a company, I finally filed a negative review with ConsumerAffairs. I had contacted the Phoenix BBB, state Registrar of Contractors, Attorney General's office and even local attorneys with no positive response. ConsumerAffairs posted my review immediately and was the most helpful in resolving my situation. I have to believe that was the reason the company that I was having a dispute with did a complete turnaround the very next day. If I ever get into a disagreement with a company in the future, my first stop will be ConsumerAffairs. I will also check with ConsumerAffairs before contracting a company regarding any future work I have done. It is a good feeling to know that someone is willing to help because before contacting ConsumerAffairs, I was not getting anywhere. Thank you so much for your help.

Attempted to create a profile in order to comment on a negative experience regarding another company (Magic Jack). However, the ConsumerAffairs website does not accept valid postal code entries from Canada. I chose to enter a US zip code to create my profile; then tried to update it with the correct information once the profile was created. Not successful! Really disappointing - and not acceptable. Please fix this asap. Also, no Support Phone numbers are provided.

Easy to use the website. Reasonable response time for when the review has become public. Not sure of: impact of ConsumerAffairs reviews, do those reviews carry any weight? Is the site just a venting site for consumers and no actual benefits to consumers? Do reviewed companies, vendors, etc. care or read the review on this site? In conclusion, ConsumerAffairs is a nice site but a lot of questions about its impact. Now let's see if ConsumerAffairs will read and respond!

If it was not for ConsumerAffairs I don't think Rocket Lawyer would have ever listened to me. I complained directly to this company and did not get a response. You were a great help when I was feeling helpless. Because of you they heard my voice and responded. Thank you ConsumerAffairs, you are providing a needed service.

Writing review on this website actually prompted Selectblinds.com to actually resolve the issue they created. Impressive.

I have been reading your articles for some time now. At the end of your articles it says share your comments, but I do not see a dialogue box or a section for that. If you want your site to be truly interactive then provide a section for your readers to comment. Get with the program folks, you can do better.

If you see this -> ** that means someone at ConsumerAffairs has literally gone inside of your review and EDITED information in order to protect the company! And to top it off you can't edit or delete your review once posted!!! You can’t even delete your account for crying out loud! I wrote a very detailed description of my experience with a particular company and included an email address that was created solely for the purpose of getting a lawsuit going i.e. nobody would even know that email existed unless they are trying to sue as well. When I read my review that was actually posted for the public to see it says “Please email ** if you want to be a part of the lawsuit” HEY CONSUMERAFFAIRS!!! PEOPLE CAN'T EMAIL **!!! THAT'S NOT AN EMAIL ADDRESS!!! JUST TELL ME TO TAKE THAT OUT NEXT TIME!!!

Immediately after I submitted my complaint to Consumer Affairs within two days I received a call from American Equity. My issue was resolved and I am thankful to Consumer Affairs for quick action and great customer service. Thank you!

The review "approval" process was lengthy and then there is no way to edit a review. So should things change regarding the status of a service related review you need to write addendums to the review, that is cumbersome especially with the wait.

I tried calling a service company about billing issues and spent months without a satisfactory resolution. I posted a review on ConsumerAffairs and received a call from the service company within a week. My issues were resolved immediately. I happily recommend ConsumerAffairs. They helped me do in 1 week what I couldn't do in several months.

I am very impressed with the option you've given on the employment listings. What a smart, aware, and progressive idea to include the choice of permitting an individual to send in a 'these are my skills' application. BRAVO.

Billing resolutions with another company - Absolutely fabulous experience. Accomplished in a matter of 24 hours something I couldn't resolve for the last 60 days... I would recommend this for any business or any consumer. It is probably the best resolution website I've ever come across. I'm still in shock at the speed in which everything fell into place. Truly you guys absolutely Rock... Haven't been this amazed since the Magic Eraser came out. ;-)

I was a victim of the world we live in that is currently (as you know) not lacking in immoral, corrupt, and unethical business practices. Nevertheless, I gained a sense of security when I found ConsumerAffairs.com and read other consumer complaints. Clearly, we need more people to stand for justice and making the world a better place by standing up for what is right and fair. Thanks ConsumerAffairs and keep up the fight and good work!

Highly Recommend This Website. Problems or complaints with your purchasing experience can be resolved through this website promptly. Your merchandise providers will take it seriously to work with you to resolve the issue.

Handled my case swiftly and I am satisfied with the resolution and the case is now closed. Thank you ConsumerAffairs. You provide an outlet for people to do research before deciding on a product or service. I know I've read reviews on here before and decided to pass on products or services based on some of the reviews. I will continue to recommend ConsumerAffairs for others in need of a resolution or to do their diligent research before spending their money on a product or service. Thanks again for the great service that you provide.

So, while looking into a few different companies, to see who may be a better match for the services I'm looking for? i.e., Credit Monitoring, I. D. Theft Protection, etc. It just so happens that CONSUMERAFFAIRS has a few pages dedicated to just that very subject. It all looks very ligament and offers about 5 or 6 different companies to look at. Their number 1 company is LIFELOCK. Then the lines become blurred with a mixture of other companies. I. D. SHIELD, And others.

Due to a negative experience with another company, I posted negative reviews on Consumer Affairs as well as two other sites. Immediately after seeing the review on one of the other sites, the company contacted me to offer a sincere apology and a full refund. But to be eligible for the refund I had to sign a legal document promising not to post any negative reviews. The other two sites allowed me to easily delete the reviews, but Consumer Affairs won't let me do that. As a result I am now in legal jeopardy. I recommend that people avoid this site.

I spent months trying to get our air conditioning unit fixed by our home warranty company, with no positive response. Finally, out of frustration I posted a review and complaint about the warranty company. Within a day I received a response from the company, who assigned a specialist to our claim, and within a week or two the unit was fixed. I still have an issue with the warranty company that it took 3 1/2 months to complete the work, which could have been done the beginning of the summer, not the end! But, I fully believe that it was due to ConsumerAffairs.com that the work was completed at all. Shame it had to reach that level. If you have a legitimate complaint, this is the website to help.

When my wife and I were having trouble getting any email or phone response from CSA Travel Protection we didn't know where to turn. Fortunately, others had had similar issues with CSA Travel Protection and were able to get them resolved through ConsumerAffairs. We followed the directions and ConsumerAffairs were able to get CSA to response and to send us the check we had been waiting for for 3 months. That is excellent service! CSA Travel Protection should try to emulate it.

Why does ConsumerAffairs post 5-star reviews at the very top of every page regardless of what page you go to? No options to filter by date or ratings. Very odd. I suspect it has something to do with monies paid by the companies that sponsor your site. All sites I shop with have filtering options. Some even offer competitive sites and yes, with filters! I'll stick with them for now and Consumer (unbiased) Reports.org.

I had a horrible experience. My air conditioner was down for most of the summer. I posted a review of the company and due to ConsumerAffairs getting involved my AC was repaired and the company promised to make compensation for all I went through.

After entering my issue on ConsumerAffairs the company I was dealing with went from very difficult to communicate with and unwilling to listen to my complaint. However, after detailing my issue on ConsumerAffairs the company was much more proactive and willing to listen to me their paying customer. I recommend that consumers take advantage of ConsumerAffairs services and also wish consumers the same positive result I encountered.

I am very pleased the way Consumer Affairs handled my inquiry regards problem I was having with my home warranty co. Their input helped resolve the issue and my warranty co resolved the issue with me to my satisfaction. Without Consumer Affairs' involvement, this issue would not have been resolved.

Most people are remiss in not offering public commentary on the quality of the services they receive from companies. This site provides an easy and reliable way to help consumers find quality vendors. MORE IMPORTANTLY, this site gives you an effective way to communicate directly with companies when you aren't pleased. I have experienced first hand how a big company was almost immediately responsive to my post about their service and after a few information exchanges through CA, my concerns were fairly resolved by the company. I couldn't have done this without CA. Thank you.

My experience with the ConsumerAffairs rep was satisfactory. She was polite and eager to help. I had an issue on two separate occasions where I attempted to pay bills and my Wal-Mart money card was declined although I had sufficient funds available.

The company fixed what was done so this can be closed.

Feeling totally stymied in a customer dispute over returning goods not desired, I reached out to ConsumerAffairs to make public my negative experience. It took less than a week and a proactive call to the company and found they were aware of my review and jumped over backwards to "make me happy"... and, I am.

Thus far, this website has been shown to be helpful. I am able to truly expressing my satisfaction or unsatisfaction with specific businesses and to communicate with those specific businesses about my experience with them.

I left a review for the Walmart Money Card. There were some issues I had, and I let them know. It was left with no expectation of anything coming from it. Well, my issues were mostly resolved! It's nice to know companies care about how consumers really feel. ConsumerAffairs was the key to the resolution. I'm happy to leave my reviews on here.

For the most part I'm pretty happy with this site. I do believe they are understaffed though because you can not ever get in touch with anyone, not by e-mail or phone. I have been lucky to be able to post something & have it resolved. However the problem with this site when not having enough people & no one ever getting back to you are the other posts that never get posted for no reason. I've checked reasons for something being on hold & 1 is that there are not enough posts & 2 is the company isn't on file... Well the company did come up & it only takes 1 post to start. This site is one I've truly wanted to count on & maybe posting about this problem, having tried to contact them for MANY months (since April) & this particular review being extremely important for others to know about... Maybe Consumer Affairs will take note now?

I appreciate this site as it is an opportunity to warn other unsuspecting people about other business' bad faults, and possible problems. I am very happy I found this website. I would recommend this to anyone.

Write a succinct and honest review of accounts that you had with a business and submit it. Sounds easy right? Not if you did it with ConsumerAffairs. While I appreciate that there is a review process of your submission they are flagrantly blase about how futile and wasteful of your time this is. BUT!!! Only AFTER you make your submission. Where they are happy to thank you then immediately tell you that there's a good chance they won't bother to print your experience and that it will take them roughly a week to let you know if yours managed to make it. Kind of garbage system. Especially when you've provided pictures and/or receipts... I don't wish to give it one star because it isn't North Korea, but it's some elitist first world version of it.

I have been waiting since MAY for the moderation team on a WALMART review. I hope y’all are not dragging your feet because it's about the almighty WALMART. I don't know what the normal wait time is and for that matter why there is a review at all. We don't make this stuff for the fun. All you have to do is go to WALMART and look around and you can see how unethical they really are.

I had a problem with American Home Shield Warranty company not honoring the contract to repair a broken pool pump in our "new" house. I complained to the BBB and on ConsumerAffairs. The person from AHS who responded to my CA complaint reimbursed me for my broken pump quickly after I showed proof of the work. The person from BBB who responded told me to take a hike---that they wouldn't reimburse me. ConsumerAffairs helps to get your problem resolved.

I just wanted to thank you for providing a non-profit website without having to immediately enter cc information for "hidden" fees that don't exist with your website. I appreciate all you do in providing a platform for people to feel that a review feels like a "pay-it-forward" whether positive/negative reviews, as it helps many people. Like myself I feel I have a go-to place that is trustworthy, morals matter and people can be honest. If I help one person not make a mistake, it is a price money "can't" or hopefully won't buy with regret. You're the best I've found recently and deserve a thank you, something most people forget, it is nice to be appreciated. So thank you ConsumerAffairs! I applaud you whether my reviews are posted or not. I may not always use correct format, my apologies in advance. I'm not perfect. Just honest, and live for morals! Thanks again :)

I went to your home page and wanted to check for warranty coverage for my F150 Ford truck. Your pop-up that requires me to put in my year of vehicle will not let me scroll down to a 2014 vehicle or the make. Your site does not work. FIX IT.

I wrote a review of American Home Services, then got an email from ConsumerAffairs that they responded and I had to create an account on ConsumerAffairs. I did so, and verified my email, but when signing in get a message "unable to review requested review"... What a waste of time!!!

I have recently written a review of Toyota Financial Services (TFS) on the Consumer Affairs website and love the ease of use it was to do so. The only critique I have is that shortly after I wrote the review I wanted to either edit or delete my review while it was under review with Consumer Affairs, and especially before it was submitted to TFS. I was not able to do so; when it was submitted to TFS I felt like my review was not completely accurate and had no other choice but to mark it as "resolved". I will write another review after I have finished corresponding with the TFS lease-end department but I do not consider my issue with them as resolved.

ConsumerAffairs.com assisted in my refund. I was unable to get assistance from Green Dot Bank in their customer service until I got CONSUMERAFFAIRS involved. I did finally get issue resolved and a refund after 3 months. Thank you.

Great way to get your word out there! ConsumerAffairs is great, so that you can have your experience (good or bad) known by others and so that they can chose to do business or not with a company by reputation!

I do recommend the use of Consumer Affairs to anyone. Definitely, I am very satisfied with the service of Consumer Affairs since through this page I manage to solve an issue with my cellular company. I think that this system is very well designed so that customers can establish a good communication and resolve different issues with their companies. Thank You.

After over 20 attempts to contact, with no response, an online publisher (like Google My Business, Yelp, yp, etc.), to seek a resolution to a malicious "review" of my business, I resorted to rating the company who ignored me through ConsumerAffairs. Finally one of the company's reputation managers contacted me through ConsumerAffairs whereby a fine-for-now resolution was achieved. Small business owners do not have the time nor resources to try to stop cyber-bullies. Thankfully, ConsumerAffairs gave me a voice so big business could hear me. Business reputation is important, even for the big fish!

I am glad that I wrote about the D2C MARTINSBURG D2 HARTFORD issue. I did receive a phone call on 06/27/2017 from an associate, but it scared me when she said it could be someone "phishing" since the package was not from them. At least it was public and hopefully scams can be stopped.

I left a review (La-Z-Boy complaint) about all the problems with this company and they responded with BS but when I tried to leave a response to their comment the only way was to respond ended up marking it as RESOLVED which it definitely was NOT!

I posted a negative review of Re-Bath Tucson that ConsumerAffairs put on hold and refused to publish. I have contacted them through their website and on Facebook Messenger for an explanation as to why they blocked my review. They have not responded to any of my requests. Re-Bath uses ConsumerAffairs reviews on its website to show how "good" they are. I believe they pay ConsumerAffairs. Therefore, ConsumerAffairs censors any bad reviews. I would love to be proved wrong, but so far, ConsumerAffairs won't respond to me... so they too are getting a negative review. I think they are a big fraud!!! They protect companies who give them money from bad reviews!

I am very happy with the assist I got with Consumer Affairs for helping me resolve an issue. The response from Consumer Affairs was very prompt. Which facilitated a quick response from the company I had an issue with... I love how you can help provide guidance to others and still reach out to the companies. You guys make life easier for consumers. I recommend anyone using Consumer Affairs!

I had a experience with my warranty company getting my A.C. repaired. Started reading reviews and I came across ConsumerAffairs and how to post about my situation. I assume the company watches these reviews and reached out to me. At the end of the day thanks to ConsumerAffairs for posting and thanks to my warranty company. I will not be in the heat much longer.

Thanks so much for your great help ConsumerAffairs. American Airlines took good care of refund on my airplane tickets. I know ConsumerAffairs have power to request American Airlines to do so. I greatly appreciate ConsumerAffairs.

I had a bad experience with a major diet company so I wrote a review of the problem and posted it on the ConsumerAffairs website. Within just a few days, the company saw my review as did thousands of people. My money was refunded and my complaint was successfully resolved. I feel ConsumerAffairs gave me a voice that was much larger than my own. Thank you...

I'm just wondering why my reviews are still on hold? I'm also wondering why I'm having such a hard time getting my experiences with Absolute Lath & Stucco, HomeAdvisor and American Indemnity Contractor Bond Co. published. If there's any question about my credibility, I would like to know what it is so I can respond to it. I don't know why but I thought ConsumerAffairs was one place I could go to. It looks like other people won't have the chance to avoid the problems I've had since May 2016.

Thanks for giving me a sounding board. But it doesn't seem work. But at least people will know the truth about this corporation of otc@otcstores.com and good for this ceo for taking responsibility. Thanks ConsumerAffairs.

Can not find 1 one star complaint on Choice Home Warranty that has not been semi-redacted/hidden by very light type. ConsumerAffairs is bought and paid for by the companies on their site. They can not be relied upon.

Several months ago I purchased a mattress and foundation from Ashley Furniture. The product was poor quality and was also misrepresented as to the warranty. After trying to resolve this matter with Ashley myself with no luck I reached out to Consumer Affairs. Within days I received response from Ashley Customer Care to resolve the issue. At this time the issue has been completed and I completely believe if it weren't for Consumer Affairs it would have never been solved. Thank you for your help!

I have to say if it wasn't for ConsumerAffairs, I don't know if my issue with my recent security alarm service could've been resolved. I want to reach out and say: "Thank you so much, ConsumerAffairs.com for your web page, and in helping people like myself resolve issues between businesses and their customer's." After this experience I've gone through, in which had a very happy ending, I'm going to highly recommend to my family & friends, that if they are having any problems/issues with their service provider's that do any kind of service in their home, to go to ConsumerAffairs.com. Their website helped me and it can help you too.

I happened upon ConsumerAffairs when looking for the company that built my swimming pool. In the throes of frustration, I found that I could write a review. Of course I was dissatisfied with the company and proceeded with a scathing review of their work. I wrote the review on a Saturday and by Tuesday the company was calling me! It should be noted that the company had not contacted me in over 10 years.

I am very pleased with ConsumerAffairs assistance in helping me resolve an issue. The response from ConsumerAffairs was very prompt. Which facilitated a quick response from the company I had an issue with. I recommend anyone using ConsumerAffairs!

I posted a review of a company with which I was having some difficulty getting a refund for a non-service. I found ConsumerAffairs a little slow in posting; it took 6 days from when I had written the review until it was actually posted. However I imagine they have very many reviews to moderate. Apart from that, I was very happy with the service they offered and they provided me with the opportunity to progress and resolve my issue when the company was not responding appropriately. Thank you. I would recommend your service to others.

I filed a complaint on ConsumerAffairs about a business that I felt was treating me unfairly. I posted my review, and within a few days the business reached out to me to resolve my complaint. This business had formerly not been interested in assisting me, but the power of the reviews on this site speaks for itself. This is a tremendous platform for consumers to ensure they are treated fairly.

I couldn't unsubscribe from an email list, I tried the automated unsubscribe and it didn't work, tried contacting a customer rep who told me I was unsubscribed, but I still got the emails. I posted a complaint on ConsumerAffairs, I got almost immediate feedback from the company, and they finally removed me. Very happy with ConsumerAffairs.

Great place to post reviews. I love how you can help provide guidance to others and still reach out to the companies. Everything was tech friendly and easy to navigate. It feels good to know you can publicly express your experiences.

Things get accomplished when a review is written on ConsumerAffairs. I have had good experiences after writing a review especially with bad companies who are trying to get over on consumers. They could get away with it in the "old days", but not anymore and a little bad publicity can change this bad behavior. There are many companies that deserve good reviews and I try to give them credit for it so they will continue to provide good services even if they never read any reviews. I have found that most of the other websites that are mostly gripe websites do very little if anything to improve a situation and most companies never respond on those websites. This is why I take my complaints or compliments to ConsumerAffairs where it will be seen. I highly recommend ConsumerAffairs. Don't waste your time on some of those other websites which I have also used and never received any results.