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About ConsumerAffairs
ConsumerAffairs was founded in 1998 as a consumer news and advocacy site and has grown into a platform dedicated to service journalism and helping our readers make big purchasing decisions and connect with trusted companies to meet their needs. Our original reporting covers groundbreaking research, recall information, company profiles and tens of thousands of pages of customer reviews.
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Reviewed July 12, 2008
I find it very interesting that your web site touts the Hartford Insurance company (AARP) as an advertiser and they are the one consumers complain about. Any comments?
Reviewed June 21, 2008
I keep trying to read your web page, but it is always out-of-wack. Nothing in the middle or left side of the web page is used and there is only writing on the far right side of your web site
Reviewed June 18, 2008
you guys are full of ****.
your article on the prius is the most pathetic, lame, poorly researched, based on hearsay, GARBAGE i have ever read. get your facts from real people, not some made up ****!
Thank you for the intelligent and provocative analysis, Mr. Baptista. Your views are always insightful and informative.
Your comment is completely without useful content. Thanks anyway.
Reviewed May 11, 2008
Your report does not reflect my experience with a 1st generation seven year old Prius. I typically get 50-55mpg (old EPA 52mpg city) and have a best of 72.4mpg that included over 10 miles of 65mph traffic. I have driven this vehicle over eighty thousand miles and have almost never gotten less than 50mpg. Even when loaded with 1200lbs the car still gets 48mpg and doesn't have problems with hills.
Since your company does not reflect reality, there will be lost confidence in your service.
Reviewed May 2, 2008
What irrespnsible reporting! Where is the science? If so many people have bad food from Nutro, why haven't any sent it to a lab for testing? Why don't you? Are you afraid to find out that you are wrong? Now some of these people are feeding homemade food, some even raw. We know how much less regulated human food is and the danger of raw food diets has been forgotten almost as soon as the dogs were buried. Shame on you!
If you read our stories carefully, you will find lab results as well as other evidence documenting the existence of a problem.
Reviewed March 23, 2008
You are supposed to be a consumer advocate site, and you had an advertising link for Nutro pet food, the same company that is poisoning animals all over the country- I don't understand how you're doing that
You legitimize the very company which is causing bereaved pet owners all over the country
This topic is thoroughly discussed in our FAQ.
Reviewed March 23, 2008
This is in regards to your article -Midwest Storm Victims May be Victimized Again - https://www.consumeraffairs.com/news04/2008/03/storm_chasers.html It talks about storm chasers; however it is not really talking about storm chasers that actually chase storms for scientific, educational, and public safety reasons. This could very easily be misconstrued and make people think that real storm chasers are bad people. Just because Missouri Attorney General Jay Nixon calls these storm repair scam artists storm chasers doesn't mean you shouldn't put a side note in the article saying who real storm chaser are and how these are not the same people as to what the article is talking about.
Reviewed March 16, 2008
Hello: Ok, I enjoy your newsletter, but this is bothering me. Where do you get off calling the AFA, or anyone else a hate group. The have their right to use any legal form at hand to put their point across, as you do. That you could be considered a hate group by the groups and people you attack (mostly with-in your right also). I thought that you were a bunch of adults with at least a small sense of propriety. Please print a retraction.
Reviewed March 16, 2008
You are slandering the family group that boycotted ford by calling them a hate group, I happen to agree with them. You owe them an apology
Reviewed Feb. 28, 2008
Your article on home sales being at their lowest took only PART of a report from NAR and is not presented accurately. For me, it's a scare tactic. Markets vary from area to area, and more importantly the national figures, if you review them more carefully, do NOT show this stat.
As a real estate broker in Texas this can have severe impact on my buyers and sellers by emphasizing this report's one portion that is NOT the bottom line.
Reviewed Feb. 2, 2008
What a pile of absolute, complete, idiotic bullshit.
What MAKES an onion an onion is the sulfur compounds. You don't want an onion? Eat a goddamn apple.
The sweets -- Vidalias, and the Texas versions of them, grow in sulfur-poor soil. You can eat them without even sauteeing them, but they're still onions.
Who the hell wants a slice of apple on their fish sandwich?
Why aren't these so-called scientists out working on preventing potato blight or someting?
If cutting up an onion bothers them that much, they can do what Subway workers do, and wear swim goggles. Sheesh.
Thanks, Mr. Strong, your really know how to make a persuasive case without being unnecessarily harsh or abusive.
Reviewed Dec. 6, 2007
I find it interesting that you have a forum to complain about the supposed wrong doing of Vehicle Service contract companies. I have been connected with the industry for over thirty years and the reality is this:
The consumer seldom reads the terms and conditions of the product and generally assumes and wants to believe it is a cure-all. The reality is that ALL Service contracts are considered insurance and regulated by the State Insurance Commissions. The policy and the company must comply with the filings they provide the state. I would bet these same people have credit cards that the rates continue to increase as well since they don't seem to read the fine print. It is not that I am not sympathetic because in any business there are good and bad products and re-sellers. It is up to the purchaser to protect themselves when making any purchase.
My last point. Most Service contract companies have a third party administrator which receive no compensation unless they process a claim. The independent inspectors are just that. They have no financial interest in the process and only report their findings. These people are generally required to be ASE certified techs and DO NOT determine whether the claim is paid or not. So in closing, do not blame the Service contract companies, read the policy and understand what is and is not covered.
Reviewed Nov. 16, 2007
I really have to wonder about your website (https://www.consumeraffairs.com). I go to the site to read the complaints about Comcast and what do I find on your OWN webpage - lots of advertising for Comcast ! ! ! Unbelievable...
Reviewed Oct. 4, 2007
I find your review of Nutrisystem to be extremely biased, one-sided and unfair. Not once did you talk to or acknowledge that there are hundreds/thousands of happy, satisfied customers.
If you are going to report on things, at least follow the plan correctly, interview people from both sides of the coin and try to be at least objective when you start the plan.
This guy you have reporting on Nutrisystem is a moron to say the least. He sounds more like an ambulance chaser than an investigator.
Reviewed Oct. 2, 2007
I am sending you this complaint about a story i read on consumeraffairs.com that i think is grossly innaccurate - about laser surgery for eye floaters. I recently (July 2007) had this surgery and it has provided dramatic vision improvement in my left eye - which was previously quite obscured by a large suspended floater. I was referred by my local opthamologist in Hyannis, MA. I would appreciate the opportuntity to speak with your editor-in-chief, Mr. Hood about my experience in hopes of correcting the many misperceptions about this type of laser surgery that have been created by this story. Please understand, I am doing this on my own. I have not contacted dr. karickhoff about the story and do not know if he's even seen it. I'm not writing you to be his advocate. I feel strongly that patients, who may be good candidates for this procedure, could be wrongly swayed so as to not have the procedure, after reading your story. Thank you.
Our article quoted experts in the field of eye surgery, who expressed concern about the risk-benefit ratio of this procedure. "Floaters" are harmless and very few surgeons we contacted agreed that removing them warranted invasive surgery.
Reviewed Sept. 24, 2007
Damage? Not sure yet. Depends on whether my phone's email function can be fixed. I guess, in the meantime, it would be significant annoyance, stress, and inconvenience. Since I tend to get frightening chest pains when stressed, perhaps more serious liability as well on consumeraffairs.com's part. Have to see what happens..
Reviewed Sept. 14, 2007
I find it incredibly stupid that you publish an article re the FTC cracking down on deceptive mortgage ads while you have not one, but TWO such ads on the same page. You pretend to be advocates of consumer protection while in fact you are perpetrators of mortgage advertising deception.
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed Sept. 2, 2007
I run my business as a G-d fearing moral person making a living for my wife and 8 children. I have just started 9 months ago www.shelachem.myffi.biz is damaged by gossip on your site. I saw a report on mpg-caps
with a dead link not aaa. It is only fair to have posted raw data by reliable sources with scientific testing. Rumors do damage to everyone including businessmen existing and potential customers and in my case preservation of the environment for all of us. Please remove your outdated, inaccurated report from the internet and replace it with updated, accurate,scientific, objective testing data from actual users or independent impartial research institutes. I also want to serve my customers and benefit them which is exactly why I am in this business.
Reviewed Aug. 20, 2007
...WHY IS THE SITE FULL OF ORECK ADS???
--->> I have ..taken the Oreck challenge..., and I can say that Oreck purifiers simply do not measure up. We have a friend who still owns two of them, and he says the same!!
Our Oreck Tower had two factory bugs, one of which was fixed, and the other could not be.
Engineers at the Oreck factory were aware of the second bug AS A UNIVERSAL PROBLEM WITH THE Oreck Tower, BUT HAD NOT RELEASED A FIX FOR IT for the whole 2 months I owned the product.
I have had 5 different air purification machines in my home.
The top-of-the-line Sharper Image purifier (Germicidal GP) is better than Oreck... BUT THE BEST IS THE ECOQUEST FRESH-AIR.
I would rise to the defence of this product anytime. It makes such a difference compared to the others, it's incomparable. It takes the cleansing agents TO the germs (which is ACTIVE technology)... other passive systems (virtually every other air purifier) rely on their piddly fans to move ALL the air through the room to CAPTURE germs... which is an impossibility.
By now, you should know of the University of Kansas & University of Cincinnati studies, which prove Ecoquest's FreshAir unit kill 95% of bacteria in 2 hours, and 99.9999% IN 10 HOURS.
*** W-H-Y D-O-N-T YOU PUBLISH THESE STATISTICS?? ***
WAIT... I KNOW THE ANSWER... BECAUSE YOU ARE FUNDED BY ORECK, --AND-- BECAUSE YOU ARE ONE-SIDED!!!
Anyone with brains can figure that out.
Our site is not owned by Oreck. We carry ads for thousands of companies.
Reviewed Aug. 13, 2007
Yet another self-serving, baseless muckraking article trying to create problems with the Prius that do not exist. Slander is illegal, don't forget.
How is it that our article is self-serving, Dougie
Reviewed Aug. 3, 2007
Are you kidding me? On your Home Consumer News Page you have Applied Card Bank advertising their services. If you really were going after these sob's then should you be taking their advertising money. Give me a break you are as bad as they are.
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed July 24, 2007
Your headline states - Easy-Bake Ovens Recalled after Finger Amputations The text of the article described one partial finger amputation. Your headline blares Amputations (plural). The article enumerates one (partial) amputation. Slow news day?
Must be a slow day around your office, Michael, if this is all you can find to quibble with.
Reviewed June 25, 2007
What a joke your website is, I read through and see consumers that are not educated on products or how they should be cared for, yet you post this information for viewers all over to think it is real. Though some of it may be fact, you have only one side of most stories. Get a real job, or go fix some problems that exist.
Reviewed June 15, 2007
You guys are ALWAYS posting ANTI-HYBRID car articles and it makes me SO MAD. Find a time when you posted ONE SINGLE PRO-HYBRID articles. EVERY SINGLE HYBRID ARTICLE I HAVE EVER READ ON THIS SITE IS ANTI_HYBRID. It's awful and it's disrepectful to the hundreds of thousands of hybrid vehicles owners in the USA. You should really question your motives and see that you are doing a disservice to the consumers you are SUPPOSEDLY trying to protect.
Reviewed Feb. 13, 2007
My complaint concerns your site. Your response to the question Who are you? is inadequate. It violates all principles associated with the consumers right to know who they are dealing with. Are you a person, a company, etc.? Do you have a board of directors? Should you be considered an authority? This information should be available as an easy to use option. I cannot use your site (except as a suspect site) in my university teaching until you follow rules of good practice in website design.
We're a privately-held Class C California corporation. As a non-public company, our board of directors is not public information. You should know that, Professor.
Reviewed Feb. 8, 2007
I would just like to say, that I am SOOO happy that I came across this website. I have been feverishly searching the internet for a good deal on a 48in Viking range. I see after reading customer complaints that the only good deal that I would have likely found is a good deal of problems and customer service neglect. I thank you all for taking the time out to warn potential future uncooked and uneaten food.
Thank you! That's what our site is for.
Reviewed Jan. 26, 2007
In an several articles on consumeraffairs.com the writer referred to the American Family Association and 19 other such groups as hate groups, or anti-gay religionists for boycotting Ford over their advocacy of the homosexual agenda. As a customer of Ford do we not have the right to disagree with them based on religious values and not do business with them. Why would your writer approach this cultural issue from such a biased point of view and used such infalamatory labels. I will never use your website and tell others of your bias.
Groups that seek to deprive others of their rights are hate groups in our book.
Reviewed Dec. 20, 2006
Your website is filled with misinformation and outright lies. All you scumsucking lawyers should be rounded up and shoved over a high cliff, you goddamn bloodsuckers.
[Editor's note: We're not lawyers. The rest we can't disprove.]
Well, thanks, Jack. It was nice hearing from you. Have a nice day.
Reviewed Nov. 22, 2006
The Internet allows people to set up websites to create the illusion that they are part of a real organization.
In other words, somebody can set up a couple of phone lines, put together a nice looking site, and provide for some interaction. Then the objective is to get as many hits as possible in order to sell advertising, or obtain donations and grants.
Creating a site to sell advertising is not improper, but sites such as ConsumerAffairs.Com
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064
ought to fully disclose its true nature.
For example, the phone number on the website leads to a company that is paid to direct people to the website. That is absurd enough, but the true means of real live contact with anybody at the so called ConsumerAffairs.com is not disclosed.
Site is quoting representatives of other questionable sites, and contributing, perpetuating fraud.
This is actually not true, John. The phone number goes to our automated attendant. Our primary mission is publishing information, not talking on the phone, so we're unable to answer every call that comes in.
Reviewed Oct. 13, 2006
I have been reading articles published on this website and have discovered misleading and deceptive information concerning various products. For example: a complaint about a particular manufacturer's car was cited as a problem with the car ('rotten egg' smell, poor starts). This is usually caused by poor quality, high sulfur fuel. Also, you should be aware by now that the fuel economy numbers generated by the federal test that make assumptions about how people drive. 'Detriot foot' afflicts most US drivers and is the source of bad fuel economy. It would be refreshing to read an article on your site where you told the Whole Story, not just what someone who dosen't wnat to take responsibility for thier own actions wants to hear.
Reviewed Aug. 10, 2006
You guys should be shot for puttting this webiste up and lying to people. You are a bunch of lawyers that try to pick up new business through lies. You guys suck! and I hope you have problems with dealers. You guys are a poor excuse for human beings. When you look in the mirror know that you are a liar.
Not sure exactly what your complaint is but it is not correct that we are "a bunch of lawyers." Most of us are just ink-stained wretches trying to adapt to the online publishing world.
Reviewed Aug. 8, 2006
How can you take advantage of people by saying you're not affiliated ... Knowledge is power! ConsumerAffairs.Com is a non-partisan, independent information provider. We are supported entirely by advertising and are not affiliated with any other consumer organization, government agency or corporation. You are letting these corporations advertise on your site so therefore you are sleeping with the enemy by taking their money and searching out for class action lawsuits which what percentage is your take? Do you get a fee for referrals? Look at the complaints about Carnival cruise lines. Why do you let advertising go on that promote these Carnival cruises after the many complaints from comsumers on your site that they are horrible. A true consumer site wouldn't be such a hypercrite.
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed July 26, 2006
your articles look interesting but the salmon ads cover the text
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed June 22, 2006
I looked at two topics on ConsumerAffairs.com on June 22, 2006 and in both cases I noticed a complete conflict of interest. The first was a dire warning on the use of Advair asthma inhaler arguing for the removal of such inhalers from the market immediately. At the top of the screen was an ad for the product. The second article was the horror stories regarding trying to terminate AOL service. At the left of that screen was an ad for AOL. In other words, we have the image of a business drawing people into this site thinking that this is a consumer protection organization but in fact, it is just another Internet business making it's money by advertising the very things it is reporting as problems for consumers. That's why Consumers Union takes no ads. Although it appears to be rather cute that you get the very companies you are reporting on to pay for the page that questions the dealings of those companies, it still leaves a very bad taste in one's mouth.
Advertising and editorial content are two entirely different things. Most consumers are smart enough to know that.
Reviewed May 18, 2006
Yours is the only site I have where a POP uP adverisement comes up. I don't like that. Not even a pop up from American Express offfering me another credit card like you have on.
Our site is advertising-supported. Those who wish to avoid ads should check out ConsumerReports.org, Consumerist.org or other non-commercial sites.
Reviewed Feb. 18, 2006
Visited site to find about H&R Block and the lawsuit against them by the State of CA. Was shocked, horrified, and disgusted to see ads for H&R Block on the site. Spare me the it's Google and we have no control over what they send us. Would you allow Block to say that? Hell no. Very hypocritical.
Completely lost confidence in site. This was reinforced by the lack of balance in reporting issues, or the absolutely lucidrous suggestions made (such as in the Dell article). Even more disturbing was the complete lack of contact info. Hmm? I wonder is you would let Dell or Block get away with that? No, of course not. This of course sent me into deep depression. I am joking of course. I understand you are wannabe crusaders who are merely hypocrites that want to get paid to feel good. I wonder if you will modify your behavior, or will you just do exactly what you claim others do; ignore their clientele? Not so nice to have to live under the rules you make for everyone else, is it?
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed Jan. 11, 2006
I'm calling you out on the carpet. You say you are not anti hybrid but lets look at the current list of artciles on hybrids: A Wild Ride in a Prius • First Chinese Prius Ready to Go • Prius Supplies Will Remain Tight Through 2006 • Prius Runs Amok After Stalling, Hits Tow Truck • Toyota Boosts Prius Price, Cancels Fleet Sales • Toyota Continues to Sell Faulty Prius Hybrids • Greens Call Toyota a Wolf in Sheep's Clothing • Toyota Warns Prius Owners of Stalling • GM Sells Subaru Stake to Toyota, Which Increases Stake in Hybrid Battery Supplier • Prius Profiteering as Salesmen Squeeze Consumers • Prius Turns Profits in Used-Car Market • Feds Open Probe into Prius Stalling • Prius Problems Traced to Software Glitch • Toyota Probes Prius Stalling Problem You state that the extra cost of a hybrid is not recouped in gas savings.
If I am going to buy a $25,000 car, be it a buick or a hybrid, the amount of gas I save by not purchasing the buick is 60%. What is your foundation for your claim? You claim of sales tactics and over priced priuses. Hey, this is a free market, folks dont have to buy it! And exaggerated claims of milage: here is where i get you good: You know very well that milages for every model is done in a laboratory under ideal condtions, using a standardized method used on all models. NO MODEL gets the milage stated on its sticker. NONE. That is because in real world driving, we aren't driving under ideal laboratory condtions.
Hybrid drivers must change thier driving habits, from a GM bigger is better mentality to a drive with conservation mentality. Fair disclosure, I own a 2003 Toyota Prius. I average 52.0 MPH in the summer, and I am averaging 45.0 MPH in the winter BECAUSE I CHANGED MY HABITS. So by saying you aren't biased against hybrids is clearly false. I'd love a response.
Reviewed Jan. 10, 2006
Wrote a load of tripe article A Wild Ride In A Prius. Attributed the problem to software with no evidence. Could just have been a stuck accelerator just like any other car, right? Just sensationalist garbage. I've seen more accurate reporting in the checkout line at the grocery store.
Could be, but perhaps events that have occurred since this complaint was posted put the subject in another light, eh
Reviewed Dec. 16, 2005
Your website has plenty of articles which are CRITICAL of Hybrid Cars, but none which are POSITIVE. What about the THOUSANDS of hybrid owners who are completed pleased with their hybrid cars, as I am? Do we have a voice on your site? Why does your site appear on the surface to be Anti-Hybrid?
you might encourage fewer people to drive hybrid cars, which is bad for all of us. The more hybrids on the road, the more dirty cars and SUVs which are removed from the road.
Hybrid technology is still relatively new and many experts will tell you it has been oversold. Many consumers who spend big bucks on a hybrid would be better off buying a small 4-cylinder car with a stick shift, if they are truly interested in getting better gas mileage, spending less and reducing their overall footprint on the planet.
Reviewed Dec. 15, 2005
While trying to read an article a pop up for me to take a survey blocked the article I was trying to read. This is un acceptable. Last time I go to this website.
Like most major media, our site is supported by advertising. There are no subscription fees or membership dues. It's important for consumers to realize that advertising is separate from editorial content; we do not endorse or recommend companies that advertise on our site.Please note that many ads are keyword-driven. This means you may often see an ad for the very product or service that is being reviewed on the page you're viewing.Advertising makes free content possible. Thanks for your understanding.
Reviewed Dec. 7, 2005
This was my first visit to consumeraffairs.com. I found it to be remarkably ignorant with its one-sided version of complaints. I think you should do a better job of presenting an unbiased version instead of of course we all know the big companies are out to screw us mentality. I wonder where this complaint will be posted? Thanks.
I now rank this website with the likes of: A current affair & Jerry Springer
Reviewed Nov. 25, 2005
As the Chair of the Consumer Affairs Committee of the Retired Public Employees Association of California, I read your email daily and frequently quote from it in the RPEA Newsletter (circulation 37,000). You do an excellent job of publishing consumer news that people need to know. However, your printer-friendly format is an example of the worst treatment consumers could possibly get. When the consumer/reader hits print he gets a version that is too wide to print the entire line, and your format will not permit the end of one line to go to the next line for printing. If one does this then he has to spend a considerable amount of time (depending on the length of the article) writing in (using pen or pencil) the missed words at the end of the line. YOUR WEB PAGE IS THE ONLY ONE I HAVE EXPERIENCED WITH THIS PROBLEM.
However, I have talked to some friends who are more knowledgeable and they tell me that occasionally one does run up against some outfit who is this discourteous to its readers. They tell me the only way to handle it is to send it to a file and then print it from the file. If one decides to print the consumeraffairs.com article without using the printer-friendly method, what he gets is what should be a single-paged article in four pages, including (as just happened) Google ads, ads in the margin (using color ink), and an ad for WALMART in clor that took up a whole page. Not very printer-friendly -- or friendly at all -- for a consumer organization.
I get at least 40 emails a day, mostly on consumer and other news that our RPEA constituency might or should be interested in. Consumeraffairs.com is the only one so anti-consumer designed for printing. What a relief it would be to be able to print a single-page article in a single-page without all these WalMart ads and using four pages of paper and color ink. The fact I go through this every day is a testament to the high quality of your product.
This problem has been resolved.
Reviewed Nov. 21, 2005
I have read many of your reviews and all of them are negitive. What tv to buy? none. Where to buy it? nowhere. Something that I thought should definitely be brought to your attention was my experience with service contracts. I purchased my television ( A 50 Sony LCD rear projection) at my local Circuit City and was absolutely thrilled with the TV. Against what I thought was my better judgment I purchaced a 4 year City Advantage plan and have been thrilled in the extreme with it. My TV was dammaged by a power surge some months back and the company had a repair tech in my home the next day.
Reviewed Nov. 17, 2005
Your website is just a cry baby outfit that does nothing but allow a one sided b___h session. Try getting both sides of the stories you hacks!
I wasted minutes of my life viewing your website.
We empower consumers to share their experiences. If they choose to share mostly bad experiences, that's their choice.
Reviewed Oct. 6, 2005
I wish that for once you people would publish the positive stories about extended warranties.. all I ever read is that circuit city did this or best buy did that, however what you fail to realize is that those two companies rely on another company to do their repair work. Why do you not attack the actual repair company or educate to your consumers that it is not Circuit Cit or Best Buy that is in the wrong, they just sell the service they do not actually perform the service. I have had nothng but positive results in all my extended warranties, why because i read the comprehensive booklet (which is required by CA law to be passed out, I do not know what the law states in other cities like Virginia or the District of Columbia but they may be the same) within the alloted time for the extended warranty to be returned so if I do not agree i can return it and get my full refund which is always something that can be done within the alloted time frame, even if the employee of that company reassured me that everything was covered which what I think that everybody chooses to hear.
It is only common sense that the salesperson does not know what goes on after he or she sells the extended service, because he or she is only responsible for selling the service not performing it. So why do you not ever publish the successful stories, if you are so concerned about the affairs of the consumer you will at least take both sides of the fence rather than all of the negative. The point is if you are concerned about the affairs of the consumer rather than suing the middleman and making money for yourself then you will at least let a consumer like me know the ins and outs of waranties.
Reviewed July 28, 2002
Have you verified the complaints listed on your web site about Home Depot's Expo centers? There is a boycott of Home Depot by Arab/Muslim groups ( they have various web sites), who refer to the founder and CEO who happens to be Jewish as a Zionist. Are you validated the negative reports or are they merely plants by hate groups?
Reviewed Jan. 1, 2000
While I found your site quite interesting, its my opinion that lawyers need to back off a bit when it comes to the "sue everyone" mentality. Granted, I know you make a living practicing law. (Im glad the electrician that wired my house wasnt practicing his trade) And, suing people is part of that. But, is that all that law school taught you? Isnt there a more respectable way?
A few things come to mind. First, most of the lawyers that advertise, appear as idiots with slogans such as One call, thats all! or If this is your wreck, you need a check My God I should sue these lawyers for insulting my intelligence. (humm theres a thought. Would you represent me?)
Why is it now that if your kid hits a baseball and it brakes a window in a neighbors house, one can lose their house over it. And why is it that you encourage this mentality on your website with the recurring links to the small claims court section. Is it not enough to just provide information and pose as a Good Samaritan without fueling the fire to take what is not yours.
Its a long known principal that you can fool some of the people some of the time, but, you cant fool all of the people all of the time. By placing just the negative comments about these companies on you site is self-serving and quite obvious.
Every company at one time or another will have a dissatisfied client. But out of the thousands (or even millions) they serve, I have to ask, how you can condemn them the way you do?
This site is not run by lawyers. It's primarily a consumer education publication, like a magazine or newsletter. We don't "condemn" all the companies about which we get complaints; rather we publish selected complaints to help other consumers avoid making the same mistakes. We have hundreds of testimonials from consumers to this effect.