ConsumerAffairs Reviews

I have used ConsumerAffairs as a service to buy things in the past. And their opinion has helped me buy everything from beds, to TV's, to the current car we own. However it never allowed me to understand the most powerful tool it gives you. It gives you the ability to reach out and speak directly to the companies you need to speak with. They are a neutral party that helps voices be heard on issues you have and hopefully work towards a resolution in a way that works best for both parties. People can say they are a shrill for who pays them the most money but in my experience they were a tool to help my voice be heard and get a resolution that worked best for me and my family.

Reviewed reviews on dishwashers. All brands are rated with 1 to 2 stars except Kenmore which is almost 5 stars. These reviews on this brand would certainly appear to be fake reviews. Far too many recent reviews compared to reviews of other brands. No proof of purchase on the part of reviewers. Just joined ConsumerAffairs but initial impression is that info may be quite unreliable and should not be trusted.

I wrote a review of a Home Warranty company that was unfavorable, because of an experience that I had getting my repair approved. After that review, the company contacted me, and I was ultimately able to get my repair fully paid for by the warranty company. Had I not written a review on ConsumerAffairs, I may have never been reimbursed.

Making Life Easier - I had a problem with a company and received zero satisfaction. I write about it on ConsumerAffairs and BAM! Suddenly company is willing to fix my problem, that they had caused. THANK YOU!

I wrote a review of Nutrisweet and it is hidden -- the reviews giving five stars are at the top even though they are older. I noticed many terrible reviews when I read all the reviews and many customers having the same problem I did. I would not have signed up for Nutrisystem if the other poor reviews were not buried. The reviews should be listed as most current so the consumer can be aware of recent problems. It seems that the organization being reviewed has control over which reviews are highlighted at the top -- that is not a fair/unbiased review of a company's customer satisfaction and ConsumerAffairs should not allow it!

I was unhappy with the price difference being charged once a month for the "skip the month" thing because I am Canadian but JustFab has an alternative to solve said issue. I received a timely response and was happy with the results. Thanks so much.

I had purchased a policy with Endurance auto warranty company. Three months I traded the covered vehicle and canceled the warranty. That portion went smoothly. I questioned Endurance about the prorated refund per the contract, no response to my e-mail. A week later I sent another e-mail, again no response. I submitted a review to ConsumerAffairs and got satisfaction within 3 days.

My experience with Consumer affairs was amazing. I posted my review and I got results, in what was an unpleasant thing. I can say that it has been resolved. Thank You ConsumerAffairs for helping me on this matter.

Tried to publish a good review for Nissan Legend in Syosset NY and your review department came back with "Our moderation team has determined this review does not meet our guidelines for publishing." Please explain. Or maybe I should blog on every social media outlet to get others opinions and same experiences with your company.

It is a nice place to check and see what others are having issues with. Also nice to be able to tell others about your experience. I like the layout and the ease of writing the reviews. Glad they do verify the information before they just post. I like that it helps keep "fake" reviews from showing up. Hopefully others will read reviews.

I had a delivery issue with a home supply company and I wrote a review in Consumer Affairs and they posted my issue which made the vendor come back to me to solve the issue. Consumer Affairs really helped me resolve my issue. Thank you Consumer Affairs!

This ConsumerAffairs website helped me to get the fair resolution from the company. Without this website I would have been at a loss. No one from the company was listening to me until I posted my review about the company on the ConsumerAffairs website.

My experience with Consumer Affairs was great. The company review I submitted provoked quick resolution with the company I reviewed after I was told there was nothing more that they could do. I would definitely recommend using this site.

You don't allow individual comments about each article. At the end of each article is a comment area. It is a waste of anyone's time to try to post any specific comments about that article there. Nothing is allowed to ever post. We are all taken to a Facebook "dumping ground" where all comments are thrown into one group. A waste of my and everyone else's time.

I have had occasion to publish reviews a few times on this website. EVERY time, I have received a VERY fast (sometimes within HOURS) response from the reviewed company in an attempt to mitigate damage to their reputation (or lack thereof). EVERY time, the reviewed company has "bent over backwards" to resolve the issue. Some resolutions have been better than others, but the reviewed companies DID make an attempt at damage control. This is a TRULY EFFECTIVE site in which to resolve legitimate issues one has with a company, product, or service. I use it when I've exhausted all other means at my disposal and just before consulting legal counsel as a "last ditch" effort for resolution of my issues. EXCELLENT site and reactions from reviewed companies!

I have tried multiple times to post a review about a horrible online dating experience I had on an accredited website. I have tried twice and both times my review has been declined with no explanation as to why. I have read the guidelines and my review doesn't violate any of their guidelines. There are no swear words or anything bad about the review. I have posted the same review on other websites without an issue. I was only trying to inform women of the horrible experience I had to at least warn them before they join. I guess ConsumerAffairs doesn't care about actually protecting consumers at all. They seem to be biased toward certain companies, only posting negative reviews for some companies and only positive for others. I will not use this site again. I thought I was getting everyone's reviews and honest feedback, but now I do not trust their site.

I like to thank ConsumerAffairs for reflecting my thoughts and making my voice heard! Only two days after posting my review I had a phone call from the company I wrote the review about and they offered to give me a full refund and although too late regarding my initial problem, however it made me feel a lot better because ConsumerAffairs made my voice heard and somebody finally cared to reach me and explain! I think people should stand for their rights and help others with their decisions. I totally trust ConsumerAffairs and their reviews.

I just want to say a big Thanks. I really felt that my voice was heard, because of you guys Frontier actually listen to me. The big thing that learn is not to give up. Thank you so much. 5 star I would give you 10.

I recently wrote a report against a company that many consumers (myself included) have been complaining and reporting about. Shortly after I made the report a representative from the company contacted me to address the issues. Eventually they were resolved. ConsumerAffairs.com provided me with a platform to report the issues publicly so other consumers do not fall trap to a shady company, offer a private channel for the business to communicate with me to address concerns. Before writing this report I tried to resolve it individually for 2 months. ConsumerAffairs.com has a commendable reputation, otherwise the business would not have responded to my complaint. Thank you for providing us this platform!

Information provided by customer reviews website is very helpful. Placed several reviews on the ConsumerAffairs website and it looks like they helped other people to know and not make the same mistakes I and others have with various companies. I wish I had found this site before I purchased my Nissan GT-R. I would not have purchased or considered Nissan for anything car related.

ConsumerAffairs provides a forum to resolve issues. I had a bad experience with a company. I posted a bad review of said company. Said company saw the bad review, contacted me directly, and resolved the issue. Businesses rely on positive reviews. ConsumerAffairs is a trusted review site.

Always taking a stand for the consumer! I want to thank ConsumerAffairs for being always there for the consumer. I felt that I had someone to talk to even if it was with the internet, but gave me big results. You guys are the best xoxo.

I had learned about ConsumerAffairs last year which was specific to my lender that I was having severe trouble with in many different facets. I didn't realize or think about writing on ConsumerAffairs because my goal was to research the lender / servicer of my mortgage within a specific time frame to read about other people's experiences to see if I saw a pattern and / or anything similar. I was and wasn't shocked at what I read and how many. There are so many complaints you could read for weeks so I filtered and searched for a period of time within 3-6 months and gosh still so many.

Ok, this is my personal opinion. I was reviewing Nutrisystem Nourish on this site and all of the positive reviews were posted easy to read. Any review that had negative information about the company was greyed out and had a strike through on all the print making it difficult to read, not to mention the huge "Factual Basis Uncertain" tag on the review. Huge sticker, impossible to miss. My issue is why is it so important to flag negative reviews for factual verification with no regard to positive reviews. Do you assume all positive are truthful and all negative should be reviewed? Here is my opinion. You are in the company's pocket and none of your reviews are to be trusted by anyone that truly cares to find facts.

ConsumerAffairs fails to inform old current and potential customers of companies when consumers updated and upgrade the rating system with ConsumerAffairs. I find this process deceiving and wrong, leaving negative information on the site only is totally unacceptable and I will not aid ConsumerAffairs any longer!

I wrote about a negative experience at Alamo. The next day I wrote to you saying that they were more than accommodating and resolved the situation. I changed my star rating. Today you posted the negative and article and said that the resolve article does not meet your criteria. That makes me really mad that you would only print negative responses. Alamo deserves to hear the positive as well and you are not serving justice to companies when you do this. I am sorry that I ever wrote to you. I asked for you to disregard the complaint before you posted it... and you didn't do that either. Extremely disappointed in your ethics as a company... Big thumbs down...

Mattress Firm was not refunding my order within a reasonable time frame. It had been over a month with no resolution in sight. I joined Consumer Affairs and posted my experience and was contacted by a Mattress Firm rep almost immediately. I was able to work with the MF rep and have my refund finally issued. Thank you Consumer Affairs!!

My honest and negative review against a business that I wrote a week ago is still not published and it is ignored. While I don't exactly understand why, it seems this site is paid for and funded by the Business and company to allow positive reviews against business and companies. Correct me if I am wrong but I am disappointed!

Well here is another evidence of the demise of the USA, my review of the corrupt GREEN DOT/WALMART CARD corporation and their thieving employees did not meet the standards of what, political correctness. Yes, I admitted that I was an misinformed and naive consumer. I admit my part in being defrauded. Where is the accountability of GREEN DOT/WALMART CARD and their employees.

I had a problem getting a payment from my dental insurer for a procedure. Through the intervention of Consumer Affairs, the situation was completely resolved in a very short time. The help they provided alleviated the necessity of a long battle over this issue.

I wrote a review concerning a certain communications company. Within days the communications company responded to my review. I was notified by ConsumerAffairs.com that there was a response to my review. I like that they keep the subsequent between the reviewer and the reviewee private. I was able to respond to the company and report issue resolved. Thank you ConsumerAffairs.com!

I won't waste everyone's time with the full details, I'll just say that these guys did more than I could expect to help resolve the matter at hand, and they moved so quick, my head was spinning... and before I knew it... I was enjoying my services that I pay for. If you need help, and have an issue or review to write these are the people, and this is the place to do it. I hope I never have to, but if there's ever another problem, I'm going straight here! Thanks Cody, and ConsumerAffairs. You guys ROCK!

ConsumerAffairs helped us solve a problem that we NEVER expected to be resolved to the extreme that it has!! Thank you CA??? If you ever have a problem with a company come here, express your frustration and you too can walk away happy!!!

I had an unpleasant experience with a company that resulted in me cancelling my account before they had ever provided me with a good or service. (They lied and pressured me into signing up with them.) Over a year later I received a call from a debt collector about my account with this company! Thankfully I found ConsumerAffairs and after writing a review got the charge reversed. This site is a great way to bring to light those unpleasant experiences with companies that would try to brush those issues under the rug.

Very grateful to have this consumer platform in which to review companies. Whether reviewing other comments while investigating whether to do business with a potential new company, or to be used as a platform in which to share experiences, I find it to be a very helpful tool. I appreciate that I heard back from the company I was having an issue with - it gave me the opportunity to request assistance on a whole other level than just calling the customer service number and not really getting much satisfaction. Thank you, Consumer Affairs!

I am writing this review due to the e-mail that was sent to me by ConsumerAffairs. I feel that they are very straightforward and fair. I love the idea that you must use honesty to get your point across, and to have a way of getting your personal view out there! You get to tell your story of what happened and let the world know what you went through! I found it easy and to the point AWESOME!

I have been fighting banks and utility companies for the wrongs they are doing to the American people. I always try to work with the entity directly, if that does not work, I contact their regulator. If that doesn't work, I contact my Congress Representatives. I just keep going up the ladder until I reach someone that will do something to help. After a company told me it would no longer respond to me no matter whom I contacted, I decided to tell everyone on the internet via 1 star reviews posted on ConsumerAffairs.com. All of a sudden, all the companies that decided to ignore me and my efforts to work with them to clear things up now want to work with me in order to get the 1 star review removed. Thank You ConsumerAffairs.

I wrote a review about my experience with LendingTree. Consumer Affairs emailed me immediately after my review. I would recommend Consumer Affairs to anyone. Nothing has been resolved yet. I'm sure they will contact LendingTree, and resolve this matter. My advice is do not go on LendingTree's site.

In April of 2015, I wrote a review on a company called InstantCheckmate.com. However, this review is not about InstantCheckmate.com. This review is about THIS WEBSITE, ConsumerAffairs.com. I had not been to the ConsumerAffairs.com website for about a year and 8 months when I needed to write a review about a crooked company called GP Software in November of 2016. A company whose owner still thinks he’s playing kickball on his elementary school playground.

I appreciate your service. I did not want to close the case out but I fear you guys can not reverse it. Just in case this is a great service. I am very sad that Sprint would think so little of me, and just ignore me. They acted just like they train their employees. In the end I only wanted half of the cost I wasted for the year, 300$. But I am forced to get my own lawyer and sue or I was invited into a large lawsuit so I guess even though they are such koshuls and ignored me I get that they just don't want to deal with me as a human. They misunderstood me but made no effort to understand further. It seems they were confident I couldn't sue and you could hear it in their voice. I'm adhd/anxiety cursed and though I am bright I'm also impulsive and a unsavory character to bottom line people. But adhd/anxiety does not mean we lie!

I am so glad I read Consumer Affairs reviews prior to purchasing new appliances. We were advised by a local appliance store to go online and read reviews before deciding what brand to go with. I am just wondering why Consumer Affairs gave the LG refrigerators reviews 3 stars, when all the reviews you showed had given them just one star and some would have given none, if that were an option. You lose a lot of credibility when you do this. We were about to buy a five-piece LG suite for our remodeled kitchen, but after pursuing these reviews, we are going to stay way clear of LG... Their prices are not even that much lower than manufacturers with better customer service, better/quicker technical service, and product quality. The customer protection branch of the federal government should be investigating this company! I am so glad I read your reviews prior to purchasing LG.

Thanks

Express scripts called me and quickly resolved my issue with being charged for a generic medicine that I could not take.

I am very thankful that I was able to utilize ConsumerAffairs as a platform to reveal my situation. The fact that ConsumerAffairs is well-respected and viewed by thousands of both companies and consumers speaks volumes. The company saw my post on ConsumerAffairs, addressed and resolved our concerns. Going forward I will be using ConsumerAffairs before making other large purchases. Thank you ConsumerAffairs because I do not think I would have had such a quick and positive outcome if your organization were not the mediator!

Received an e-mail on Sunday December 4th. One article in this compendium was for protecting your health while raking leaves - on December 4th when it is snowing. But that wasn't the biggest problem. A second article had to do with the deadline to redeem gift cards from Radio Shack. The deadline to redeem the cards was shown as December 2nd. Mind you this e-mail came on December 4th. If you can't make your information relevant and timely, why are you doing this and why am I wasting my time reading it?

I am very pleased that I submitted my issue to ConsumerAffairs.com. It got the attention of Vonage Business and incented them to correct the issue I was having. The issue was not getting any attention from Vonage Business and I had been pursuing a solution for many months (if not a year). Submitting my complaint to ConsumerAffairs.com via a review of Vonage Business afforded me the attention I needed (or Vonage Business needed) to correct the issue. My only regret is that I didn't submit the review to ConsumerAffairs.com sooner. It would have saved me a lot of time and energy... Thank you ConsumerAffairs.com!

All your reviews are negative on every insurance company. Not only is that depressing, but it leaves me not knowing where to go. It seems like I have to just stick with the insurance company I have and pray that I don't get really sick and pray that they will cover me if I do.

This did the trick! After having a poor experience with ADT I took to this site to warn others of my experience. I really didn't expect any more than satisfaction that I aired my grievances but I got a response from ADT and they resolved my issues. This website works! Will use again if need be.

I was shocked at the immediate response in assisting me with an issue that has now been resolved and I was very pleased with the after service. ConsumerAffairs kept communicating with me every step of the way and I have to admit that this service is by far the best I've used in a very long time, and I truly commend the work being done. Thanks again to everyone and I truly wish you much success. Regards.

Successful Intervention! Consumer Affairs precipitated a shipping and handling, as well as a "fee", refund from a vendor from whom I purchased a watch, without my even knowing they did this!!! I will be much more inclined to use Consumer Affairs in the future should the need arise. Thank you, Consumer Affairs.

I just received and read in ConsumerAffairs newsletter piece on how consumers using coupons of branded drug manufacturers pay more than they would pay for generics, the point of the article that consumers are being misled. The author remarks that brand drug manufacturers price branded drugs as high as possible and take advantage of consumers in that regard, and with the coupons. The piece you posted is inaccurate, misleading, and potentially dangerous. First, I am a consumer, have no relationship of any kind to any drug manufacturer, don't own their stock (unless in a mutual fund) and am not here to defend them.

Your site is pretty useless, when it provides only positive info in an easy to read format, while "greying out" all negative information. Are companies paying you to "paint a great picture". I was pretty disappointed. I was looking into LegalShield. No one's reputation can be this stellar.

I answered the questions to find a match to a mortgage company...refinance, house in Edmonds WA. It wanted to know how much of a downpayment I was making and gave me lenders in Sacramento, CA. Obviously it didn't use the answers I gave to the questions it asked.

I submitted a dispute with THE BETTER BUSINESS BUREAU, CONSUMER AFFAIRS & other agencies. THE BETTER BUSINESS BUREAU was not able to resolve my dispute. CONSUMER AFFAIRS was able to resolve my dispute quickly & successfully. At all times they informed me during every step & process. THANK YOU CONSUMER FOR BEING A VOICE FOR CONSUMERS.

I recommend everyone use ConsumerAffairs as it does help get things resolved. It helped me resolve something that I'd been trying to for two years.

I just noticed that you take critical reviews and mark them with a big red mark that says "Not Verified as True." Interesting it is never on a 5 star review. Not sure you are operating anywhere near your reputation. Integrity matters and you will lose business because new generations are not dumb.

I click on a businesses' name under a given category and it takes me to a competitor's Google ad? Some companies will show that the rating is only based on a percentage of the reviews? Company reviews are not updated regularly? The list of top rated companies will show companies with a 1 star rating? This site is riddled with inconsistencies and misleading info. Any review site that makes money off advertising can't be trusted.

Every time I try to write a review, it won't post. The response is always "We don't recognize your e-mail." However!!! I can log on to your web page with the very e-mail address that you claim you don't recognize. What gives???

Your consumer minutes are extremely out of date. One of them mentions the Echo backpack blower recall, which happened in Feb. 2012, not to mention Best Buy store closings! Radio is already stale and full of endless repeat programming, so how about getting up to date?

Found important product information - I wrote a review about the frustration I was having with my extended warranty company and because ConsumerAffairs published my review, I got a call from them the next day anxious to resolve the issue which they had told me that they had no way of resolving. Haa!!

It is great to know that there is a company like Consumer Affairs where you can go to read real reviews from real people before deciding on a product or service. Puts your mind at ease knowing what experiences others have had with a product or company before you spend your hard earned money on something.

When I posted a complaint about Empire Home Services on Consumer Affairs, I heard from the company within 24 hours. And Consumer Affairs enabled me to follow up online with a review of the company's reaction to my complaint. Consumer Affairs really does have influence.

ConsumerAffairs acted as a mediator between myself and an exploitative company, and helped resolve the issue within a week. I would recommend them to anyone and have already recommended them to a friend.

Action Oriented Site - I am so grateful that this site is available to consumers. Businesses take reviews seriously, and I appreciate that.

Review was written and denied by ConsumerAffairs. True facts written and ConsumerAffairs denied to publish.

The site is called 'Consumer'Affairs but businesses pay an annual fee to be alerted to posts that name them and to then have the last word. Consumers are not given an opportunity to respond or to provide any further details or evidence. Maybe if consumers were also able to pay for the privilege, we'd be fairly heard?

I was required to select from category of things I'm not interested in just to file on the complaint on ConsumerAffairs website. THEN you'd like me to rate my experience? Apparently individuals already have issues, that's why they're seeking out this website. You should be a little more considerate than having them go a tedious and computer space consuming process.

I had a problem with a site that I feared was a scam to get my money and return no service. I reviewed the site on ConsumerAffairs and BOOM the site got back to me and refunded my money and apologized for the oversight where my needs had not been filled. So I can only say this site ROCKS! Highly recommended.

I was having a problem with Mattress Firm mattresses. I saw some other people had written reviews so I joined in. I got a fast reply from Mattress Firm and my problem has been solved thanks to ConsumerAffairs.

I had a problem with a car rental company billing for money that I had already paid. Eventually this was resolved after I sent an email to the CEO, mentioning that I had filed a complaint with ConsumerAffairs.com. So, it's possible that filing a complaint with ConsumerAffairs.com influenced the final outcome.

I rented a car May 27-June 6, 2016 from EZRAC at Seattle Airport, WA. I noticed after returning home that I had been charged $159.90 for Renters Liability Protection, for which I don't recall having asked or signing for and would not have done so as I have my own auto insurance. Also on July 19 I noticed my credit card account having been charged $25 by EZRAC (without any advance notification to me). I called EZRAC in Seattle and they said they would get back to me by email on these charges. They never sent me anything. So I complained via ConsumerAffairs. After considerable back and forth, EZRAC settled by agreeing to refunding me $180.71 and they sent a copy of traffic violation for which the $25 had been deducted and I saw that it was within the time I had rented the car. So case closed but I'll never use EZRAC again. Thanks to ConsumerAffairs for helping me clear up this matter.

On a whim, I posted a review regarding a company I was having a problem with, not even knowing if they would see the review at all. I received a response from the company the very next morning and my issue was resolved very quickly! ConsumerAffairs is a GREAT bridge between the consumer and the company, and I plan on using it in the future for positive as well as negative experiences.

I know that without ConsumersAffairs, we would still be trying to get back our money which was stolen. Small Claims Court would have been our next option. Thank you.

Thank you, ConsumerAffairs! It took going through you to get my issue with another company resolved. Will definitely write to you again if needed. I have already recommended the service to a few friends, so thank you!

I had an issue with another company and in the process of googling what other people said about the company I ran upon Consumer Affairs. I started an account and wrote a review of the other company and within a month my issue with the other company was resolved and my disputed charges were refunded.

This site is just awesome. When proper channels to resolve issues become impossible, this site comes in as the best resource to resolve issues and also serves as great reference point before dealing with a company. Thank you.

I had a great experience with ConsumerAffairs. I reported a serious issue that I had with a company. My report was taken seriously by ConsumerAffairs. My review went live very quickly to help others. ConsumerAffairs also contacted the company to get a response. The response was brought to my attention and ConsumerAffairs followed up on the outcome of my situation. I am very pleased with the help I received in dealing with the issue that I had. They are very professional and helpful in consumer support. They were also very speedy. It is good to know they are there to help. I hope this helps other consumers. It really helped me. Thanks so much.

Consumer Affairs is bias in the reviews they allow to be posted. If you are doing a negative review on big companies they place your review on hold. Regardless of the truth it has. My reviews are based on my experience. I have reviews on hold due to not meeting their guidelines. My reviews meet the guidelines. See the picture attached.

Company quickly resolved problem after contacting ConsumerAffairs. Thanks! I will use this again. Very effective in getting company's attention. Glad I found out about this.

Such fast response! My opinion is important. Thank you.

Security and landscaping issues. Thank you for giving me a voice!

www.consumeraffairs.com is in bed with the companies that are being reviewed. Any bad reviews the company can come in and invalidate and claim that it isn't factual. I just reviewed over 100 reviews of American Home Shield, whom I submitted a very bad review for. The ones that are negative were all considered "uncertain" or "not factual" and had been struck through after a response from the AHS representative saying they would "follow up." This website is obviously a sham cover for poor companies to hide their shady dealings!

Dear Moderation Team @ Consumer Affairs: You offer inconsistency in your reviews and more than often you are refusing or blocking the view of the Consumer. I haven't a clue why holds have been placed on my reviews and even if you were to explain, it still gives you the right and the Consumer none. Boo hoo on you moderation team @ Consumer Affairs. Boo hoo on you!

I had been battling our advertising company over disputed invoice fees without any success of a resolution until I posted on ConsumerAffairs. Within a couple of days of posting on ConsumerAffairs, my situation was addressed and resolved to my satisfaction. Thank you ConsumerAffairs!!!

You should enclose a link to recently published review in review confirmation e-mail for convenience of your users. As a user, once I published a review - I want to see it on your website. Instead, you send a big button to write another review, which is useless. There should be a "follow-up" link which gives your users a feel of completeness for their action.

Excellent resource to give opinion and issues. Excellent system to rate products and customer service. Found the procedure easy to use and there was quick feedback on my review and comments by NutriSystem and ConsumerAffairs.

On 7/21/16, I left a voicemail with Mr. Carman, and also left emails with both Mr. Carman & Mr. Hood, ALONG WITH emails to two other employees, asking for clarification on how to re-write a review. I have NOT HEARD BACK from ANYONE yet (7/24/16). It is IMPOSSIBLE to reach a LIVE PERSON via telephone. EVERYTHING is directed to voicemail. There is not even a way to reach any sort of live operator!! While I appreciate the avenue that ConsumerAffairs.com affords to leave/read reviews, I find it UNACCEPTABLE that there is NO way to reach a live person, and find it UNACCEPTABLE that neither of the two owners will return an email!! Thank you.

I was getting repeated e-mails from Nutrisystem & with your assistance it has finally been resolved. Thank you for your help.

I'm afraid my notification was read as a call to action, and not just a heads up.

While I was unable to obtain any real help from the company I wrote a review about using chat on their site, within 24 hours of publishing a review on ConsumerAffairs.com, the company contacted me and worked hard to resolve my problem. It is too bad that some companies only respond with help when you give them a bad review, however, ConsumerAffairs.com can help to obtain a fair resolution.

I'm not the one to get online and complain about stuff but this time I was really frustrated and needed to find out if anybody else was going through the same issues as mine with the Neat Company. When I came across this site I realized I was not alone. I went through a list of complaints before I decided to write something myself. I didn't expect to get a response from The Neat Company since I had already tried to send several emails directly to the Company without any luck and believe me I was quite shocked when I got that email from Neat support center asking me what would be the best time to set up a support call. I quickly responded and gave them a time and a phone number and guess what, the call came (Thanks Arnold) and within five minutes my problem was resolved. Thanks a lot for ConsumerAffairs for providing this platform. I could not be happier!

I happen to be given access to this site, ConsumersAffairs.com and was allowed to voice my concerns regarding a financial choice that I had made. This outlet allows others to have some insight and certainly info to consider before taking a giant step... Possibly in the wrong direction. Thanks for this communication line.

Thank you ConsumerAffairs, your site is so easy to navigate and I got a response from the company concerned in no time at all. I'll definitely use your services again and recommend you. Thank you.

I wasn't able to find contact information for a company I had a bad experience with, so I came here. Not only did this offer me an opportunity to express my frustrations, but the company I had an issue with saw my review, and it was resolved in less than a week!

Very professional and helpful. Thanks.

I'm confused as to why my review of Navy Federal Bank didn't meet guidelines. There was no explanation offered. I don't think my issue with them is any less important than any of the other issues I read on the page, and even after a month of having my account locked, I still can't access my money and no one at Navy Federal seems to know why, but at the same time, no one is willing to take the lock off. I'm forced to pay a lawyer for help. To me, that is more important than someone complaining about the interest rate they got on a car, and yet you've allowed those complaints.

Posted on your Site. BOOM Company came out and fixed the problem. That's the Way it should be.

I sent in a detailed account of the situation and to my knowledge there has been nothing done and because of the poor quality of the house I won't even let my neighbors enter my home because I'm so embarrassed of its condition and I have to go through my garage when they knock on my door. It's a shame you can't get anyone to help and let these companies get away with what they do. I guess I just have to be thankful and just keep my mouth shut. I'm sorry to vent but I just don't think it's fair. That's all. Thanks.

If you want an immediate reaction from a vendor, post a review on ConsumerAffairs. Nothing works faster.

Information provided by other consumers was useful. Website is not very advanced. Not even a basic way to sort reviews – say by date or rating. Also, received an email from ConsumerAffairs saying there was a response from the company I was complaining about; however, there was no response other than my update to my own review. I'll still use this website to review companies but probably would not bother typing in a review.

Writing these reviews does get your problem resolved in a timely fashion whether it be a misunderstanding or whatever. It also help the public know beforehand what they are getting into before they jump into any contract.

I got a response from Sprint as soon as I posted (on a Saturday night). An "executive" dealt with and resolved my issues with one conversation. This is where to go for results.

I have written a couple of reviews here on ConsumerAffairs and they were not all good. I will write about the NOT good ones. Seems like when I write a bad review within a while someone from that company will give me a call (Coincidence or not?). I will actually tell the company (store) that I have contacted ConsumerAffairs and any other place that I have written to about them. I believe people need to start speaking up and banning together to stop these places from scamming, stealing, overcharging, bad customer service, etc. If enough people start to write bad reviews and doing something maybe things will get better. They will not get better if YOU let them get away with these practices that are wrong.

The system erroneously notated my online review as "resolution in process", which was completely untrue. Mohawk Flooring contacted me only to ask for information already included in my review - they have made no attempt to resolve the situation at all. Their response to me after my review was clearly so that they could say they had fulfilled their obligation in contacting me. I am very disappointed that Consumer Affairs would allow Mohawk Flooring to use their website in this way because the system automatically puts a review in the "resolution process" when a business responds. This is totally inaccurate!

I do not what the point is. The problem is the company is a SCAM. I've had it for 3 years. Had the same problem for 3 years. When we finally got a technician to tell them it needs to be replaced they deny the claim and say it not normal wear and tear. Why couldn't you have just said that from day one instead of giving me the runaround. You stole my money with your poor character and I have already contacted a lawyer and the BBB.

I love Consumer Affairs! It's easy to use and allowed me to get an issue resolved with a merchant asap after posting a review through Consumer Affairs! They appear to be fair to both consumers and merchants. This is a good platform to allow consumers to read experiences of others before making a more educated decision.

Complete failure for a new home, also the dealer.

Consumer Affairs what a tremendous help in getting a company to respond to a product service/repair related issue. Once they contacted the company I received a prompt call and timely resolution.

Was complaining about Hertz which was solved through this site. Thanks and wishing you all the best in future.

What a wonderful central forum to discuss our experiences with companies. My first post was noticed by the company I posted about and they quickly responded to my difficulties. I'm not sure that would have happened outside of ConsumerAffairs. This will not be my last post on ConsumerAffairs.

Why is ConsumerAffairs crossing out the many complaints about this company? I've always looked to ConsumerAffairs for the real deal. Not anymore. The JustAnswer reviews appear to have been manipulated. ConsumerAffairs is no longer reliable.

The very fact that you choose to place reviews "On Hold" makes one wonder just how legitimate you are. Frankly, this smacks of being paid off by the companies being reviewed. I understand that there has to be reasonable guidelines, but something is not quite right here.

Consumer Affairs allowed me to post my experience with Angie's List. I hope that my review will help others. Thank you Consumer Affairs for allowing me that opportunity.

ConsumerAffairs is an excellent website that serves the public interest by providing a neutral forum for customers to voice complaints and compliments with regard to business enterprises. It promulgates the resolving of customer complaints against businesses. It provides a forum for both customers and businesses through which they can present, resolve, and prevent problems, complaints, and other issues.

I am so pleased with Consumer Affairs and their handling of my claim. Excellent job. Thanks.

In because I had been cheated many times by sent me fake products from sellers through auctions in the US largest website more than 10 years ago, so I wanted to find some online shops which handled by real store. Through Google search, I got names included saksoff5th.com and saks.com. I had placed orders in saksoff5th.com firstly, and got problems (I'll write a review about them later). So I changed to place orders in saks.com by having a thought that they would provide better services cause they are the mother company of saksoff5th.com. Sadly, I got problems again from the very beginning after I'd placed orders (I'd mentioned already in one of my reviews here in consumeraffairs.com).

I appreciate having a place to publicly review companies and to see what others have experienced. I was contacted by the organization that I gave a poor review too and the situation was resolved as best as was possible at that point. I will definitely check out Consumer Affairs for other reviews on future major purchases.

I had a major problem with a company that gave me the runaround. They thought I was bluffing when I said I would tell the world about them. Consumer Affairs accepted my complaint which caused that company to quickly resolve my issue. Definitely will recommend you to everyone. Thanks for being here for me Consumer Affairs.

We did not know about ConsumerAffairs until we talked to a close family friend who had complaint and ConsumerAffairs resolved our complaint in no time. Our experience was very much same. They resolved our issue with another company, and their team's effort to resolve our issue and have the company come up with a resolution that was acceptable to us was way beyond our expectations. ConsumerAffairs did not waste time to act on our behalf. We truly strongly recommend them to all consumers out there facing issues/complaints. Let this company help you and you will not be disappointed at all.

I would like to thank Consumer Affairs for stepping in and helping me out. I don't think I would have seen a positive outcome without guidance and support.

I wanted to read LEAR Capital's response to the negative review I wrote about my experience in dealing with them. Your website will not allow me to read the response to my review. So exactly of what use is this ConsumerAffairs website if I can't use it?? Same comment about your website as I had about LEAR Capital: I won't be back...

I posted two reviews on Vivint and neither is shown. Meanwhile they rack up any number of 4/5 star ratings. Why so much positive and little negative? Check this out and see if you are getting hacked.

I wrote a review back on February 2nd, 2016 about my Terminix experience. Terminix responded and is welcome to post their response here again, but now I have another issue. I wasn't able to respond to Terminix because ConsumerAffairs closed my account on the 10th. I didn't realize you have such a short window to respond. I emailed ConsumerAffairs for help and still haven't received a response to help me resolve my review. No resolution with Terminix has been achieved yet, because I can't respond. ConsumerAffairs, please help. I figured if I post on here, you will respond, since you have not responded to my request for help.

I have used ConsumerAffairs twice. Once for a cruise travel company where we did receive a form letter stating the usual, "we are sorry for your experience" but basically "tough luck" and second just recently with an alarm company where we received an answer with minutes of posting our complaint on line. I would say that this service certainly helped us get what we were looking for and would recommend it when you have an issue that is not getting resolved.

I love this site!!! I had an issue with a company so I found ConsumerAffairs online and used them to vent my frustration. I never thought I would get a response from the company I complained about, but I did!!! And they resolved my issue to my satisfaction. Now I know where to go if I ever feel that a company is not doing or providing what they promised.

ConsumerAffairs helped me resolve our issue with Rooms to Go so fast! I can't thank them enough! This site really works! Don't be afraid to let them help you. And, it didn't cost us ANYTHING! Thank you ConsumerAffairs!

I went to ConsumerAffairs.com and on a lark, I wrote out a complaint about a mail order shop that I was having a problem with. Never in my wildest dreams did I expect that not only would I hear immediately from that company through Consumer Affairs, but that they were going to send me a check for my return that I actually hadn't asked for (I was hoping to exchange). After three months, it was completely over in 3 days. As I said, I am amazed!

In my opinion, anyone would be well advised to look to Consumer Affairs if they have any question as to the character or nature of anyone that they are considering doing business with. Nothing can serve to inform you of an entity's business practices better than real life consumers who have had experience with a particular entity; you can no longer go by the recommendations that are posted on the entity's website because the website is not necessarily independent or objective.

ConsumerAffairs doesn't give a ** about the consumers. When I was stonewalled by Orbitz you didn't support me. Orbitz clearly shucked their responsibility to correctly detail a change in my flight departure time status email which cost me $2,500.00 in additional airline tickets. I sent you a screenshot of the email. Orbitz definitely has you in their backpocket. Keep on pretending to do what you actually don't do.

Why don't you help all of us who write reviews? I can also create a page and receive thousands of complaints and...??? Thank you.

A poor form by ConsumerAffairs. Appears automated with little support. Not much better than Ditech itself.

I spent some time writing the review & got the feedback saying my review didn't meet the guidelines. Well, don't invite me to become an AllStar reviewers then. Another illogical move. You should review yourself now.

I have phoned ConsumerAffairs three times in the past few days and each time I get nothing but frustrating menus and recordings. I also have left a phone number for my call to be returned. That has not been done. If indeed they are there to help - then there should be REAL people available to help. One of the MAIN complaints of virtually EVERY 'bad business' the public encounters today - is the fact that they always make PERSONAL CONTACT a virtual impossibility so as to discourage legitimate grievances from being heard. The 'internet' (etc) providers are among the worst of these. Please - if you are serious about helping us - then show it by action.

I just wanted to take this opportunity to thank Consumer Affairs and the people who founded it as it has helped me along with millions of others for decades, and it is reassuring to know that it/ they are here for us. Long live Consumer Affairs!!!

I don't know where you got the information that I had reached a resolution with Nutrisystem and I should change my rating. I have not and I'm not changing my rating. Who are you really working for and do you have any proof that a resolution was reached. Shame on you ConsumerAffairs. How about you publish this one.

Excellent job. They reach the companies which you deal with it, they send report about your review. Thank you :)

I complained about a company. It was notified by Consumer Affairs. The representative of that company offered full settlement AND asked that I change my star rating of my review at Consumer Affairs. I responded that though the issue was satisfactorily, because of the craftiness and ineptness of that company, and for the sake of prospective consumers, I could not change my rating. Consumer Affairs' involvement, I believe, resulted in that company's willingness to a resolution in favor of the consumer.

I wrote a review on ConsumerAffairs about a business I had recently had trouble with. They are a great middle person and help fill the gap between the customer and business to resolve any problem. I am very satisfied with their services and if I ever need to give the public a review about another business it will definitely be on this site. Thank you ConsumerAffairs!

Checks and balances within any operation is key to success for both the consumer and the product provider. While Landmark Home Warranty is a top notch provider, in mid-October 2015 my Maytag washing machine broke down. Nothing major, but it was a switch that was no longer in production. Though Landmark processed many service calls but no remedy developed. However, considering that this Maytag model is obsolete, no fault could or should be placed on anyone, except I need to remember how old I am getting, and things that look new to me are probably still kinda old! (I retired from the Marines in 1992).

You had a space to write a comment with a log in to post button at the end of the space. I wrote a thoughtful comment ad clicked to post. A page popped up asking email and password. After I logged in, the comment was gone so I would have to rewrite it or just give up. I gave up, not consumer friendly?

After I wrote a review stating that Sleepy's didn't stand behind their product, I was contacted by Sleepy's who told me they would replace the defective mattress. I had followed all Sleepy's instructions for a warranty issue and was denied because the fabric is not covered. However, hole in the top fabric after 7 months usage is not wear and tear but likely a defect. I am so happy this is happening and know it would not have gone this way without the help of ConsumerAffairs.

I recently wrote a review about a faulty carpet and my situation was resolved within days. I was expecting it to take a few weeks. I am very happy and very impressed with both ConsumerAffairs and Empire Today for working together with me on my matter and resolving my issue without delay. Thank You.

I am not big on reviews and as any human I tend to do something about negative experience rather than positive. But I wanted to make an exception here and share my positive experience. I posted a review on this website not expecting anything. I was only trying to vent my anger and frustration but I was surprised when few weeks after I posted my review company I had issue with reached out to me and addressed my issues. I am VERY HAPPY!!! I think this site is a great tool to make companies accountable for their mistakes and helps us consumers to choose the best possible service or product.

Thank you for resolving my issue. Even I will never deal with that company again but at least I got all my money back. Thank you.

I was very pleased with ConsumerAffairs and would use them again if needed. The outcome of my complaint was very positive so I thank you for that.

I reported a problem with Sprint. My daughter and I were both making monthly payments to Sprint on the same two phone lines. (She says she told me she was taking over her own phone bill back in June, but I don't recall her telling me that fact.) When we realized in December that we were both paying monthly on the same bill since June, I notified Sprint and was told there was no record of both of our payments going to the same phone lines. (Even though both of our bank statements reflect the deductions to Sprint.) My daughter called Sprint at least four times in January trying to correct the problem as I was still getting a paper bill from Sprint even though the phone was supposed to be her responsibility exclusively. She was told the situation was resolved.

It seems that you only publish good reviews (I do not trust them all to be authentic). I have a big problem with that.

Now this is a slight twist - a not so good review of this company/organization, Consumer Affairs, and how they handled or mishandled an objective review I made about a month ago of Credit One Bank (we'll see if it's posted with other Credit One reviews???). I sent in a fairly positive review of COB after reading so many negative ones to basically give another objective view of COB...

Thank you ConsumerAffairs. I wrote a complaint about a warranty that was not honored and the business resolved the issue the next day. Obviously, companies read these reviews and respond. Although I had a complaint, I will also use this site to post positive reviews.

Why you never publish any negative reviews for choice home warranty. How much they paying you for their ads. You are not better than they are, you are the same as long you get pay by them no negative ads. They is a class action suit been prepare against Choice Home Warranty and you will have to provide all your records also. Take a look the BBB complaints and the Lawsuit. See you in court.