ConsumerAffairs Reviews

I was having an issue with Choice Hotels Inc and I posted that issue on this website. Immediately I was contacted by Choice and the issue was resolved. This is an amazing resource and it worked awesome for me.

I tried calling Williams-Sonoma customer service and got no help. I then went to Consumer Affairs and also sent an email to the company. I got a resolution within 24 hours. I think that is great! This was the first time I've gotten help from Consumer Affairs and I will keep them in mind for the future. Thanks.

Thank you for helping me to resolve the issues I had in a quick and honest way!! The company responded immediately and everything was worked out. I'm also glad that I was able to update my review afterwards.

This review is about Consumer Affairs. They are dishonest in every way. They go where the money is. They can care less about what people think. Though this won't go through here but it will with Trustpilot and others. Someone has to keep a eye of these crocked review companies.

I explained my situation with a vendor and it gets rejected with NO explanation. My guess, you are working for 8x8 and choose not to be partial. Whatever ConsumerAffairs, now I know better about YOUR company's motive.

Updated on 11/13/2021: I could not get on your Private Response. Why does it have to be Private??? My review 10/09/2021 about your company. Process 24 to 72 hours. 5 days "holding period". 8 days top... Then why did it take Consumer Affairs 23 days to respond? I was not going to Respond, but I had a question that needed to be answered!!! "We only allow one Review per company." WHY???? If the company is no good and what tell the consumer is not True. The people out there need to know about them. Judgment is not Resolved...Please Stop sending anything. I do not Trust consumer affairs any more than I do Freedom Debt Relief.. And that is bad. 1 out of 5 a 0!!!! "We count on members to help consumers make well informed decisions about business or products." No you don't or you would share the Reviews we send...

These reviews were ONLY of companies that PAY CONSUMERAFFAIRS.COM for advertising. These are honest reviews and I wanted them made public. The private responses are unacceptable. How is a real review true and honest when all the details are kept private???? Only the ones that seem to be supporting this website will be deleted. After over 4500 views of my original review why must the entire thread be kept private. Now the company has stopped responding after proof of their mistakes however this website will not and refuses to make real news public. Sunrun is a paid sponsor of Consumeraffairs. Do your homework on both companies.

I had a problem with a prescription drug supplier and to my surprise a Consumer Affairs review did wonders to resolve the problem. The company responded to the dissatisfaction and indignation I had expressed at being charged for something that I could not use and so I would like to thank Consumer Affairs as well as the drug company.

This site is a joke! I'm sure this review along with others I've left on poor companies with poor and unethical services, will now be deleted too. Why are my reviews disappearing? Isn't that the point, that we get to review bad experiences too? Or do you just delete those as if they never happened? What a joke!

When I was making zero progress in communicating directly with my Solar company through the established methods, Consumer Affairs provide a means to communicate directly with a company representative that truly cared and could actually pull in the appropriate resources to repair my solar system. Big thumbs up!!

I love the info you provided, but couldn't print one page....all were blank???? This was the only site in my research that would not allow printing a copy of the info on the screen. Tried several times with same results...very frustrating.

Had issues with an online purchase. Telephone and emails inquiries to the company went unanswered from 8/13 until 8/24. Filed a complaint via Consumer Affairs on 8/26 and the company responded within 24hrs with a resolution that was satisfactory. Thank you Consumer Affairs. We could not have done this without your help!

I put a review on here to name and shame the poor service from a company in the US after purchasing an item from them that was shipped to the UK, although with the time scale this site may not have influenced the company to resolve the matter, it is still important for consumers to have a means of expressing their views about companies who do not perform or have bad customer service, and to warn others of any possible wrongdoing. Regards.

Placing my review on Consumer Affairs was very easy. What amazed me was that they contact the company being reviewed and try to facilitate a positive outcome (if the review was not good). I will definitely use Consumer Affairs again.

I was checking my email I seen Consumer Affairs has an email for me. It say How to choice car warranty. I am in a shopping of car warranty so I open it. There is a suggestion of what company I have to get warranty after I type in my vehicle information. To my surprise it was low price. I like it unfortunately I don't have my debit card yet. But for sure when I receive my debit card I come back to this site and buy the warranty for my car. Or I will call them now and negotiate to pay later.

I got a quick response from the company I wrote a review about and it was dealt with very fast. I am grateful for Consumer Affairs because if they had not been here, I would still be stuck with issues.

I'm trying to unsubscribe from this site and you are playing the redirect game. I hit the unsubscribe in my email and it sent me to a page asking questions. I rent an apartment. I don't want anymore emails.

Published review and wait for review for long time, but finally it was rejected with no described reason. Published review was about negative experience about known company but written in completely neutral manner. Looks like biased moderation. Can trust this service anymore.

I was trying to reach my phone company for 3 days - on hold or waiting for chat literally all day. Within 1 hour after I submitted a review to CA, the phone company replied to my message and offered to solve my problem.

I was told I could get an auto warranty and now I'm told no there was some issue!! I filled out everything I was asked and I feel they just wasted my time and energy and I'm not too happy. Bad business.

This site was easy to use, and a great way to read about other consumer's experience with the company I was involved with. My review prompted a quick response from the company that I was doing business with and I was able to get a quick resolution from that interaction as a result of that communication. I will definitely use this site more frequently to learn about companies moving forward!

I recently reviewed a warranty company through Consumer Affairs and I am more than pleased with the service I received. I posted my review through the site and within days I had a resolution from the other company. Consumer Affairs handled my request, sent me email updates, and the entire process felt smooth and valuable. Thank to so much!

They waste my time with filling out forms then in so many words say I'm not able to receive help. I have been on the section 8 waiting list for 13 years. I'm 67 yrs old. Suffer with cellulitis. Homeless. Have vascular dementia. 18 months ago was struck and hit by a suv as a pedestrian. Injured at work 6 months ago. I still have not received my state disability insurance checks yet. I'm not going to waste any more tiime energy on worthless companies like Consumers Affairs filling out forms just to have them sell my personal information and then tell me, "Well you don't qualify."

I had a long standing, stubborn billing problem with RCN, the cable company. Within 24 hours of my posting a negative review of my experience, RCN resolved the dispute, for about $70, in my favor. This site works.

Nearly every single time I have searched for reviews of products on CA, the CA reviews don't come anywhere close to actual consumer reviews! Check out the 3.8 rating they gave to "Gentle Dental"--then count the actual reviews in every tier: 5-Star (3), 4-Star (0), 3-Star (0), 2-Star (11), 1-Star (80). 80 1-Star reviews! 11 2-Star reviews! No 3-Star reviews! No 4-Star reviews! And a measly 3—THREE—5-Star reviews! Do I seriously need to do the math for you? Okay—fine! (80x1=80) + (11x2=22) + (0x3=0) + (0x4=0) + (3x5=15) = 117/(80+11+0+0+3) = 117/94 = 1.2. Gentle Dental's Average Rating is actually just 1.2 Stars! How do they even stay in business? But more to the point—how do you even stay in business?

It was not until I used Consumer affairs that my problem was solved with the company I was have difficulty with, in less than one day, the company responded and offered full refund, Companies do not want bad reviews on this site, So glad you are there.

I was frustrated with the lack of customer service that I was receiving on an order I placed with Woman Within. I posted a complaint/review here and the company contacted me and resolved my issue satisfactorily. Very pleased with the effectiveness of this site.

I appreciate your help and because of your great service the company (Cuisinart) solved my issue. Even though my warranty was over, I appreciate your help, you guys are doing great job by helping the consumer with their issues, it’s great to have you guys. Thanks again. Sam

If Consumer Affairs is supposedly for consumers to know the truth, why wouldn't you allow my story to be heard? There was NO PROFANITY in my post, IT WAS NOTHING BUT TRUTH! This was my first hand experience with this company, and Consumer Affairs wants to deny my review? I find that a little hypocritical and completely wrong (AND POSSIBLY ILLEGAL). I read a few posts from other Consumer Affair reviewers and they were complaining of the same issue. The only difference is, Consumer Affairs responded after the reviewer asked why this had happened, and they ALL SAID THE SAME THING! That the mediation department refused to publish the review because there were too many NEGATIVE REVIEWS! REALLY CONSUMER AFFAIRS????

I came on your site to review your ratings of Pool companies in Clark County, Nevada. I recently had a very bad experience with Renaissance Pools & Spas in Clark County. When I try to enter their name and offer your subscribers an opportunity to hear about my experience, your page won't accept their name in the "What company are you reviewing?" box. I then noted that Renaissance Pools & Spas is one of the pool companies you recommend and that companies pay you a fee for that listing. That tells me that "Payola" from companies matters more than "Consumer Affairs." Too bad.

I had a issue with moving company and after I wrote my bad experience on ConsumerAffairs website moving company resolved my problem in 24 hours.. I couldn’t believe it... great awesome service. I am so happy????

Consumer Affairs was able to help me get in contact with the right people, and from there someone reached out to me to rectify my situation. I would glad advise anyone and everyone to give Consumer Affairs a try!

Your article about gas prices is late and not quite accurate. Gas prices are already up and you need to put the blame where it belongs. This administration is ill-prepared to deal with this. Be honest with the news.

I recently rated Thrify Car Rental and Consumer Affairs shows overall rating as 4 stars for the past year. This is simply not factual. In the past calendar year from May 2020 to May 2021, Thrifty was rated 1 star 53 times, 2 star 1 time, 3 star 0 times, 4 star 0 times and 5 star 0 times. When you click on the graph it shows a majority of responses as 4 stars which does not jive with the reviews. Care to explain your methodology? When I looked at overall history, I stopped counting 1 star reviews after reaching 700. You are giving folks the impression this is a 4 star company when in fact according to your reviewers they are barely a 1 star company.

After posting a negative review of a certain company, that company reached out to me with a satisfactory resolution to the problem. I had been attempting to make contact with them for over two months without success. I guess public shaming affects the company in question's bottom line way too much to ignore it. I am very pleased with the results.

Thank you for your help, Assurant Insurance reached out to me and we were able to reach an amicable agreement. I felt helpless until I voiced my displeasure on your site. I am happy that the Insurance Company reached out and actually took the time to listen me as a person and not a claim number. Thank you.

I did order as a guest because I am trying to pay my account off. It was the worst experience I ever had ordering online. You should be able to put an order # in and it should pop right up no matter if you have a WW card or you are a guest. I called numerous times and never got through. I emailed and nothing, no reply. The only resolution was to complain on this site. Thank you!

I doubt this honest and accurate review gets published considering it diminishes the integrity of the ones reviewing these comments. However if it does, I encourage you to go check out the rating of the USPS and see if it aligns with the comments and ratings. ConsumerAffairs states that they're a 3 star company according to over 2,000 (currently) ratings in the past year. This is the kind of situation that cannot be rationalized by a company spokesperson regurgitating an approved statement claiming some technical algorithmic explanation of this anomaly. The people who USE this site for credible information also have to use the USPS. This curious embellishment raises the question of why; is it because they pay for it or because they need to be protected in an effort to preserve?

When I seemed unable to rouse a response from a company, posting a review on Consumer Affairs led to a prompt resolution. When nothing else seemed to work, appealing to Consumer Affairs worked like a charm.

I don’t know if this is the place to write a review on my experience with ConsumerAffairs website but I would like to say thank you to Consumer Affairs for allowing me and others to use your platform/website as a voice to get treated fairly when it comes to bad experiences with other businesses. Couldn’t have resolved my issue without your help. Thank you!!!

It looks like Consumer Affairs is not going to publish my review of LG refrigerator even though it was honest and calm. Typical "canceling". I had to send a private response to LG that will also not be seen. Be interesting to see if this gets out there.

I was getting nowhere with my complaints to FunJet. I wrote a review on Consumer Affairs and suddenly Fun Jet was responding to me. It's nice to have a written conversation as back up to my concerns. Fun Jet has followed thru and assured me they will be refunding my payment to them. I don't think this would have happened if not for Consumer Affairs. Thank you so much. Michele B

This site is easy to navigate and answered all my questions. I would absolutely recommending the ConsumerAffairs.com be read when if a consumer does not have any specific questions right away about a specific site. The information is information that's helpful regardless.

This site helped me resolve an issue with a company I’ve been fighting with for a few months now. I posted the review and within hours I had a written response from the company. It only took a couple of responses back and forth for them to finally do the right thing! This platform benefits consumers and I appreciate it so much!

As soon as they saw my review and Consumer Affairs they were no longer hiding from me or ignoring me. Immediately sent me out an email telling me that they were willing to get this transaction done as soon as they could and promised to keep me in the loop until it was finished. Thank you consumer affairs.

I had problems getting reasonable repair service over a period of about nine months until I posted a review on Consumer Affairs. The company I was reviewing responded to the post and eventually repaired the equipment for about half the price I had formerly been given.

I submitted a problem I had with my home warranty company to ConsumerAffairs, who then reached out to the company. A member of AHS got in touch with me and resolved my issue, within 2 weeks I had a refund! THANKS CONSUMER AFFAIRS!!

I am generally effective in fixing problems but I needed a little help before going directly to a CEO to stop unwanted emails. Consumer Affairs became a valued platform, and participant, in resolving my issue with minimal additional effort by me! I am very impressed!

Thanks for allowing me to write about my experience with the company. Thanks to you I received a refund and my problem was resolved. I am glad that we have a reliable place to go where we can get real results.

After contacting JG Wentworth and having a CSR hang up on me and still not receiving a payment that was over two weeks late, I wrote my review. Consumer Affairs contacted them and the day my review was posted (9 days later) I was contacted by a representative from JGW and my check arrived overnight via FedEx 24 hours later. I am sure I would still be waiting had I not gotten outside help.

My tankless water heater was repaired several times by a plumber through American Home Shield and I still had leaking and inconsistent hot water. Consumer Affairs stepped in and seamlessly I was rebated by AHS for a new standard water heater.

Ok thanks.

They acted promptly and produced a positive outcome in 48 hours! I recommend to anyone experiencing a consumer issue. I am still amazed that they were able to deliver a positive outcome so quickly. #applause

So, I'm writing this review about the ConsumerAffairs.com organization and how they do not communicate, do not reply to emails and do not provide a phone number. It's amazing to think that a consumer advocacy organization doesn't communicate to the very consumers who effort utilizing their service. My first review has be stalled and each time I check on it, I receive a robo/canned email saying my review is under review. It really feels like they are blocking the review in favor of a really lousy organization aka Express Scripts. No matter where you turn Express scripts client/customer service ratings are in the toilet and I wanted to add my re-life review to the mix. But, your organization seems uninterest in allowing it to happen. Shameful

Your "recommendation" of the "best" was TOTALLY WRONG. If anyone reads this I have tried Consumer Affairs and NEVER, NEVER Had anything but the WORST RESULTS. Do not use anything this Consumer Affairs has to offer, they must get kickbacks from junk companies so they can survive. Not only BAD, but waaayyyy OVER PRICED!

This organization is a good platform that accelerated the rate at which a solution was executed in a time effective, no stress way. A solution with a company that sent me a problematic product. I look forward to buying more products online and using ConsumerAffairs as both a vehicle to learn about the company/products prior to purchase. And if I am dissatisfied, then I will come back to this site to share my experience.

Consumer Affairs rate many different products and it overshadows its competitors. It will rate the products from its competitors using the same standards. It does not show any favoritism. Consumer Affairs does an outstanding to make sure that the consumer can feel confident with the ratings and to purchase the product according to the ratings.

Leaving a review on ConsumerAffairs got a quick and equitable response from the company in question. It was very worth my time and elevated the company in question in my estimation after this experience.

In July I wrote a review of my experience with a pushy salesperson at Spectrum. The review was based on an accurate report of what happened. I knew more about cell phones than the guy selling them. No reason to lie and I did not include the person's name.

The issue was resolved. Very effective means to get company to take complaints serious. Will use ConsumerAffairs website again if I find myself in similar situation. I was at a standstill with company until I used this site. Thank you.

I wrote a negative product review on "Consumer Affairs" and the company I had reviewed took immediate action to resolve. A great service. I also found that the company's website worked very well and efficiently is to send messages back and forth between myself and the company I was reviewing.

I was unhappy with my purchase from an on-line retailer. I posted a review with Consumer Affairs, and the next day I received contact from the retailer, which then addressed all of my issues and made things right. Consumer Affairs deserves an A+!

I love that I can leave a review with ConsumerAffairs. It makes me feel my opinion matters!!! Plus I can look up other companies to see their ratings. If there are a lot of bad reviews then it could help me not get screwed over!

I used ConsumerAffairs for the first time and was surprised about the ease of use and the immediate result. The company I had reviewed took my complaint very seriously after posting it, which indicates the impact ConsumerAffairs has. Very impressive.

I've been asked to write a review of this website, and here it is. This is a terrible website. Stacy ** deleted my older account for no reason and the site has horrible customer support. They take a long time before they could be able to post my reviews. Thanks for being a "review" website.

When I wrote a review complaining about Cigna. I received a message “On Hold. Our moderation team has determined this review does not meet our guidelines for publishing”. I received no reason why. Are we protecting Cigna? Makes me wonder.

I'm so thankful that there's a place that gives consumers an outlet to share their feedback on businesses. Sometimes we as consumers get treated unfairly by big businesses and are left feeling helpless. Like no one cares. Consumer Affairs gives us a voice. They have a great reputation and "most" businesses care about their rating on sites like this one & the BBB. This site helps with justice for all. Thanks for being there for us "little guys". We appreciate all you do! Thanks for helping me keep online businesses honest! Keep up the good work!!!

I was unable to resolve a problem with Sears Warranties about a damaged dishwasher until I posted a review on Consumer Affairs. The same day the review was posted I received a call from Sears for a $900 credit.

This is my first time on the website. The website was easy. I found a lot of helpful information on the website. I did not know that that particular website was available but it really helps when doing research about companies and products.

I was having an issue with JTV and a package that was lost in the mail. I had been going around and around with JTV for WEEKS! Once I contacted Consumer Affairs, the issue was completely resolved in LESS THAN A WEEK! Communication was EXCEPTIONAL. I am so pleased with Consumer.

My review on Consumer Affairs resulted in a refund from the company I reviewed. I never expected that. I just wanted to say how I felt about being charged for something I didn't receive. That says something good about the effect of this site.

Having my credentials evaluated for the first time was an amazing journey of satisfaction. The customer care service response time was great and the update on my account as to the status of my application was highly appreciated.

Their Moderation Team Won't Accept Reviews For Years Now. You guys need to get your ** together. It requires 200 characters. Trustpilot is a way better and more popular alternative. I would give -50 stars.

So I see this site is the same as every other site with picking who review to post. Y’all ask for feedback but when someone keep it real and speaks their mind then you don’t publish it. Typical. I’d do better posting on Facebook and Twitter.

Very interesting. Easy to sign up. Recommended for all. Excited to see what's next and how things go. A+. Only problem I'm having is getting my profile picture up. Still seeing how website works but have a good feel looking overall.

Consumer Affairs provides a venue that works well in getting a response from otherwise unresponsive companies. If you're having an issue with a company that is not responding or is sand-bagging you, create an account and write up a summary of your issue. It worked for me... only took a day for VONAGE to respond to my complaint and take action to correct it.

I was impressed with how easy it was to use Consumer Affairs and surprised to see that it was a very streamlined process even for a first-time user. I like how consumer affairs keep you updated throughout the entire process and have step by step instructions on how to use and what comes next.

I appreciate the ability to write a review with Consumer Affairs. The review helped me to regain communication with the company I was having an issue with. Once they saw I wrote a negative review they became more willing to listen and work with me.

Had a bad experience returning a rental car and Consumer Affairs was the first place to post my concerns after I attempted to allow the company to resolve. They posted the concern immediately and it meant so much to feel listened to. The company eventually resolved my concern. Thank you for caring.

The ConsumersAffairs team responded promptly and helped to resolve this annoying issue. Very thankful!! Everything that the Mediacom support team suggested was way off... Just as I suspected, I just needed an updated modem. Thank you.

I posted on here because I was having dispute with a company for over a month and was desperate to try anything. That same evening I posted here I found the Company's I was having an issue with, Community Board, and posted the issue there. Their agent reached out to me and to my relief, they resolved my problem with great satisfaction. It's nice to know there is a website I can come to in the future if I ever have a problem with another company or if I want to compliment a company.

I have written 2 reviews that are factual and in no way offensive. What are the guidelines for publishing? I have received no explanation for why they were not published and no email correspondence. I have tried multiple times and on different dates to access your help page and get a 404 Sales Force error. What is this Consumer Affairs and what is your mission? Do you accept donations in order to keep reviews unpublished? "ON HOLD. Our moderation team has determined this review does not meet our guidelines for publishing."

I posted a review on Consumer Affairs about a negative experience I had purchasing products from another company. The company I complained about quickly reached out to me and satisfactorily resolved my complaint. This was all done because I posted the review on Consumer Affairs website. I can say without reservation, this was the best action I could have taken to get this issue resolved in days.

I created an account to login and read the reply to my review of another agency, only to learn this was just an auto reply for me to create an account and get my information. Do not sell my information.

ConsumerAffairs provides a great platform for consumers to share their experiences, whether good or bad. In my case, this platform helped me resolve an issue with an online retailer and the process was pain-free and efficient!

This site selectively chooses which reviews and replies to publish. I am still awaiting a response from SquareTrade to resolve a fraudulent warranty issue and Consumer Affairs has determined it is not worthy of publishing. There are other sites who will gladly accept a review of Consumer Affairs and Squaretrade.

I have only written one review on Consumer Affairs. It appears to be just another review site. I will continue to contribute. Reviews are important. I am not sure what value another review site is. I suppose we will see how things go.

Problem. L G refrig. not cooling. ConsumerAffairs followed up with Lg and helped bring its repair to a satisfactory conclusion. They helped the consumer by making public the issues that are increasing at the consumers expense. Companies need a conscious. Generally it is a missing ingredient with corporations these days.

Very nice employees who really want to help people and they really like what they are doing. I feel that the people who answer the customers' questions are very eligible and have great experience. I would probably be good in that position. Because I too like helping.

ConsumerAffairs called, inquired about my issues with AHS. The representative listened, then asked me to rate AHS which I did. I have no idea what the representative did after the call ended. However, AHS called me, assigned a person to me to specifically to resolve my problems. The AHS personnel then authorized that I call a repair person, fix the stove, and they will reimburse me for the repairs. The largest burner on my stove stopped working in February. I called AHS and paid the deductible for the repair on March 3rd. Four Sears workmen visited and several wrong parts were ordered and the stove was still not fixed as of August 31st. Because of ConsumerAffairs my stove has the correct part and was repaired in 1 week. Thank you ConsumerAffairs.

Without the Consumer Affairs' "write a review" portal I know the problem with my vendor would not have been resolved. This is a must have service if you are looking to make a point with your vendor's poor service. I will share this great experience with all. Thank you Consumer Affairs.

My issue with a company would not have been resolved, if not for the posting I made on the ConsumerAffairs website. Numerous emails to the company and much time spent had no effect on the issue but my posting on ConsumerAffairs had an almost immediate effect.

Sent in a review in April 2020. I am sure you clearly know what the date is today. All it ever says is waiting on moderation team. Well the moderation team must be on a permanent vacation with my review as far as I can tell. What a waste of time. And I can clearly see you are still posting reviews from others to the day. Looks like Consumer Affairs reviews are picked through and only posted if they choose to post them.

I used Consumer Affairs to file a complaint against American Home Shield Home Warranty company. My refrigerator went out and I had to buy a new one. American Home Shield is a good company for the most part, their customer service is just impossible to communicate with. I spent two weeks trying to get reimbursed for the appliance. I was on hold on 6 or 7 separate occasions for well over two hours each time (12 to 14 hours) without ever talking to anyone. They owed me $2,190.00. for the new appliance. I put my complaint on Consumer affairs and within 4 or 5 days AHS contacted me! A first! I had my check in under a week. It would not have happened without contacting Consumer Affairs. Businesses do not like the bad publicity.

Why do you even have this website if I can't complain in my own words what I think of Capital One? You guys suck as well as Capital One! You mean to tell me you think you have the right to suppress my FREE SPEECH? I don't think so!

This site provided the mechanism to establish contact with and seek resolution from American Home Shield. Couldn't get help from the normal customer service calls to the company. This site worked well raising awareness of our dissatisfaction with our service from American Home Shield. Thank you.

So glad I found Consumer Affairs and their site for providing consumer reviews. I’ve been having problems with a particular company, and it wasn’t until I posted a review on Consumer Affairs that they finally moved into quick action to resolve the situation. I’m so thankful to have found one more way to get the attention of companies when they fall short and to hold them accountable. Also, every review is first reviewed by the site moderators, which provides a higher level of confidence in those reviews.

All my favorite stores in my town have closed. I'm at a loss as where to buy anything anymore. Consequently, I've been buying clothing and accessories online. I've been satisfied with most products from Amazon, but Amazon doesn't always have what I want. I'm skeptical of the quality of products I see online from vendors I've never heard of. I figured there needed to be a place where a person can go and read reviews from other customers about the quality of products and the service from online vendors.

I was frustrated with a payroll company that I had sent a client to and wrote a review telling about our troubles with this payroll service. Within hours, I not only had a phone call from a Rep of the Company, but also had resolution to my complete satisfaction. All I can say is "Wow"!

ConsumerAffairs.com provided me an avenue to voice my dissatisfaction with a company that I was doing business with. This interaction led to a positive outcome to my problem with the company. They provide a valuable service to consumers.

I had an issue with a company and was getting nowhere until I posted a review on Consumer Affairs. Thanks to this site my issue has been fully resolved and I was refunded close to 1,000 dollars! Great site!

While using the Consumer Affairs website itself is straightforward enough, I don't find the reviews credible. It seems that somehow the companies who pay to be "accredited" have mostly great reviews, and those who don't have mostly terrible ones. That seems to be too much of a coincidence. I recognize that there's a place in this world for reputation management services, but Consumer Affairs seems to be posing as something very different. All the disclaimers on the site notwithstanding, it's at best potentially very misleading.

I am Glad to Present my Home warranty case with Consumer Affairs, We received an email from our home-warranty company to honor the Claim... We Appreciate the help and support help in this time of Global Pandemic.. Thank you Consumer Affairs.

Called Home Warranty Company and had to wait on hold for long time, and still not able to get through. Upon writing the Review with Consumer Affairs, I received a callback, and things were resolved. My opinion is that issue would have been resolved if the phone(s) got answered in the first place, instead of having to do long hold-waits, so I would not need to do this.

Refuses to publish negative reviews of related companies. I have four reviews on a company, all negative and all were placed "on hold" by ConsumerAffairs. None of the review are vulgar and all have detailed notes including dates and times. Why are they hiding these reviews from the public?

I wrote a review a week ago relating to Western Union unethical business practices and the fact that that company was not refunding my money. I believe the only reason this matter was resolved timely, less than 2 days, is because of the review in Consumer Affairs. It had been almost a month that I had been having a challenging time with WU and it was literally 2 days after my review that I finally received my refund. I had no idea this is an almost immediate result-oriented forum but I'm very grateful. In 2015 I made a complaint to BBB about another merchant who pocketed my hard-earned money and refused to refund over $300. I even attempted to sue them but they were under some other third-party business entity which was not located. This is obviously where I should've made the complaint. I will definitely be utilizing this forum for any future conflicts but hoping it doesn't come to that.

ConsumerAffairs gave my information to a company I choose not to deal with. American Home Shield. I spoke with a person from the company I choose to deal with and it wasn't American Home Shield warranty. I only wanted the companies I choose not what you choose for me. Don't sell my personal information to any company without my consent. Thank you, Chandra **

Looks like you are getting paid to post great reviews for this Big Corporations that lies and scam the world. How is it possible that out of all reviews almost half of the people were unhappy and gave 1 star, and you list them as 4 stars plus? Shame on you. I am referring to you, ConsumerAffairs.

Sometimes there are buffers between customer service and billing departments. This forum allows you to publish issues that companies take seriously and can then be resolved quickly because the right people get involved.

Kudos to Consumer Affairs. Shortly after I filed a complaint, it was quickly resolved. I had a response from Republic Services within twenty-four hours. And the entire issue was resolved within four days. Great experience. Thank you for all you do.

I had a warranty issue with a company. I submitted my complaint with ConsumerAffairs. The company responded to my complaint and backed up the warranty! Thank you ConsumerAffairs! I will share your website with my family and friends!

We had a problem with Mediacom and Consumer Affairs contacted us to see how the problem could be resolved. Everyone I dealt with was professional and made every effort to help with the issue. I was impressed with their efforts and follow-up.

I wrote a review about my mortgage company and within hours someone contacted me from the company to resolve the issue. It was finished within a few days. I was at the end of my rope and now it's fine. Wonderful that there is something people can do to get help when no one will talk to you.

The review and the approval of my case was very fast. Also the company that I had a problem with responded here faster than the normal way of contact like calling or chatting with them, Consumer Affairs make that easy and faster.

Once I share a review, the company of my review may respond "publicly," why is my response has to be Private. There is no drop down to allow me to select Public. If we want to help consumer by giving review and any communication on Consumer Affair should be public. Or at least allow user to select. Thanks.

Placed a poor review with evidence of purchase and photographs to support review. Never can seem to find my review, yet the company I reviewed still has a strong rating. Wonder how that is possible. May it be that they support ConsumerAffairs?

I gave 4 stars instead of 5 because it would be even more helpful to the consumer if Consumer Affairs used other means (fax, mail etc.) to reach out to the company to make them aware of a consumer complaint or issue. One company I wrote a review about has failed to respond and that review was posted in 2014. The most recent review I made got me a response from a decision maker within the company within 24 hours and got me a resolution in 48 hours. For those companies who care about their brand and retention rates I believe Consumer Affairs is an excellent source to turn to when there is a legitimate issue that could possibly be resolved and not just a rant. I would certainly use CA again if I have an issue with another company that couldn't be resolved through regular means.

I'm looking through your site and going to write a review. I look and see that WF is only a 1 star reviewed bank and yet is YOUR pick of banks. Consumers think it's terrible and take time to write reviews on the subject yet YOU recommend? What does that say about Consumer Affairs? That you're a site that will say what you're paid to say. Sad.

The company responded to my review in CA in a timely manner and was willing to get resolution quickly. Without the CA review I am sure that the entire process would have taken much more time to resolve satisfactorily.

I was experiencing difficulties getting a national company to schedule and repair their system that was down for several weeks. I wrote to Consumer Affairs and the next day my problem was solved. Not sure how you done it but, you are the greatest!!! Thank you so much Consumer Affairs!!!

Consumer Affairs provides a unique opportunity to both read and write reviews about companies. It’s legitimate because they have a team that assesses the reviews to make certain they are an accurate description of a reviewer’s real life experience. Shame on me for not reviewing the two companies I complained about on their website! Live and learn.

This is a great place to voice your concerns and write personal reviews about products or services! I will be checking here, often, to read other people's reviews before making purchases! Thank you for making a site like this possible. :)

Consumer Affairs is withholding my experiences while Frontier Communications double bills customers and cheats all of us by many millions of dollars. Where is Consumer Affairs on this? Nowhere. Yet, I have challenged Frontier Communications to prove their justification for double billing and when the company is not trying to distract from the issue it just lies. See my original complaint if Consumer Affairs has not made it invisible.

This article https://www.consumeraffairs.com/solar-energy/best-solar-panels.html#author-profile by Kathryn Parkman is misleading. It implies that panel efficiency influences panel production. That a higher efficiency panel will produce more savings is a conclusion drawn in the very first sentence. It's just not true. The efficiency is in terms of SIZE. A more efficient panel is just smaller. For example, which panel will produce more? A 300W panel with a 20% efficiency or a 300W panel with a 18 % efficiency??? The answer is NEITHER because they are both 300W panels!! It's just that the 20% efficiency panel will be physically SMALLER...size is the efficiency measurement. Readers of the article will definitely get that question wrong...

I used to read Consumers Affairs Magazine, now here's the ratings online. By allowing me to do a honest rating, as a verified user, I was able to finally get positive results from the company I reviewed who called me to see how to make it better, instead of me trying over and over to get it fixed. They resolved it positively. I read many other helpful reviews since then, and have even rated a few. I appreciate most the fact that your consumer reviews are from verified users of the product/service being reviewed.

I wrote a review that was published by "Consumer Affairs" and since that time it is almost totally impossible to communicate with your company. Twice I received e-mails from Stacy ** asking me to confirm my request. Both times I have confirmed at least 3 times but after that communications end. She will never respond to me or take action that is requested. I would recommend everyone not to file a review of any company with company.

Sometimes, you may feel there is no hope. Most of the time you may feel there is no way to expose unhealthy business interactions and transactions. Not so! Take the time to record your experiences by writing a review. Business Executives don't like that. Fight back for yourself and others. Telling it like it is, will help other consumers when accumulating information on poor business practices of a specific business within our community and nation. Consumer Affairs is a platform and/or vehicle for the accumulation of an ongoing record of any business that has failed to meet your expectations. Use it. It works!

I thank you for your help. Because of you I was able to get refunded back. I really believe this. The company reach out to me through Consumer Affairs and I had been emailing them and no responses. Again thank you.

I posted a review, received a reply the next day from the company that I was reviewing, and the issue was quickly resolved. I was then able to edit my review to reflect that. Very satisfied with the review process. It appears that at least the company that I was reviewing is paying attention to this website.

Had it not been for this website, my dealings with an unreasonable company would not have been resolved with such quickness. The issue was resolved in one day and I received more back in resolution than expected.

Consumers Affairs is the best. They post right away and however they handle the situation it gets resolved and I appreciate that because that is all I ever wanted. Thanks Consumer Affairs for your services in assisting people like me by opening up a platform for customers to express the wrongs and rights of companies that we trust. Keep doing what you're doing because you are making a difference!

I realize that this will never see the light of day, as my question is directed at Consumer Affairs. Supposedly, you are an advocate for the citizens, so I have to ask why is it that you will post everyone grievances about a plan, but if a solution is made available to solve these people's grievance and get them back on their original plan, you place it "on hold" and the public never sees it? Makes me really wonder who CA is the advocate for??

I filed a complaint with Consumer Affairs on 5/11/20 against Just Flowers. The complaint was resolved on 5/15/20 by receiving a refund of non delivered flowers. I recommend Consumer Affairs to resolve consumer complaints to everyone!

Thank you very much for helping me promptly and extremely efficient to get my refund from Travelex. They contacted me after I posted the review on your site and in 3 days I received my money back for the insurance policy for a trip to Israel, trip that was completely canceled due to Coronavirus. Many thanks and God bless. Excellent site!!!!

An excellent tool to rate, grade and force the proper solution. ConsumerAffairs is the solution to unprofessional, piracy and false-full Companies. The ideal help for support to the consumer. The best so far tool to fight for your rights. ConsumerAffairs worth all the credit we can give.

I had a problem with an RCI Cruise booking made before the corona pandemic in which I asked for a refund due to current restrictions/advisories. Before I contacted Consumer Affairs, I had conversations with RCI Cruise which were not successful. I contacted Consumer affairs, they posted my complaint, RCI immediately contacted myself, and we came to a successful resolution of my problem with RCI Cruise.. Your site appeared to be able to cut through the "red tape/stonewalling" quicker than my efforts were able to.

I made 2 serious complaints reviews and within a week I was satisfied! One serious problem was with eBay it was worked out inside a week. The second was with Key Bank, also fixed in one week! Thanks again, Adam

Consumer Affairs is not worthy a company defending consumers. THIS ORGANISATION IS OUT THERE WASTING CONSUMER TIME. This organization is not to defending consumer or exposing irrational operations of other business but rather selling people information for making money. The obfuscating society organisation pollution the consumer knowledge.

If you post anything on this site you will immediately receive spam and popups on your computer. DO NOT POST OR SUBSCRIBE. Their sole purposes it capture emails so they can spam you. Absolute scum of the earth.

When I had issues with AAA Life Insurance, I voiced all of my concerns on the ConsumerAffairs Website. I immediately received a response back from the company in question, who reached out to me, researched my concerns, and resolved my issues. ConsumerAffairs was supportive and a very good link to use.

Once I left a review on the site Mavis corporate took action immediately. This website can keep companies honest just by publishing the reviews as companies don't want to be looked at poorly. Will use again.

I dont know how they are able to help resolve issues so quickly, but they do! Thank you for providing a way to bring peace of mind at a time when I thought all hope was lost for any. Absolutely AMAZING company! Please stay safe, stay healthy!

I was repeatedly dismissed by an Airline Booking agent (see review “Norman of Concord” on April 20-ish) regarding requests for cancelled flight refund status since February. I sought the help of ConsumerAffairs on a weekend and got a call and 4 emails from the Booking Agent within 48 hours! Thank you ConsumerAffairs! This is a testament to their powerful tools in assisting distraught customers!

Thank you guys for make communication with the business we were having issues with. Always good to know someone has your backs. In the future if I have any concerns, I know that I can reach out to you guys!

Excellent communication and assistance. I contacted ConsumerAffairs about a problem that I was having with Burger King. In less than 48 hours the problem was rectified, and it is all thanks to ConsumerAffairs. I did not expect to receive a satisfactory outcome but that is exactly what I received. I am grateful to know that ConsumerAffairs is there for the underdogs. Again thank you.

I have tried to contact you, and it seems impossible to get help. Your Q/A are not helpful at all. I want to edit my reviews because I did not get a chance to. The space is so small to read it just so I can edit. I put my info correct when I made my account, yet you put next to my name some word I have never heard before. I live in Pacific, WA. 98047 and I do not understand why it keeps changing to a zip code I never heard of. I am writing this review because I believe this is the only way I will here anything back from you. Is this page even legit?

I submitted two complaints after trying to contact the manufacturer (Whirlpool) and you sat on them. Seems like you're not as advertised. One is waiting on Whirlpool for something and other is on hold.

I was having issues with an online company that had charged me for membership fees after I had cancelled the membership. The online company is sending me a refund. I'm very happy with the results and this forum gave me leverage.

Consumer Affairs works for PHH Mortgage because they put my review on hold because it doesn't meet their guidelines. **. I DON'T CARE. I AM 1000% TANKED over the mess my accounts is in. Consumer Affiairs only wants to pubish the 5 star reviews. PHH Mortgage is the scum of the earth and the public needs to know the crap they pull against mortgage holders and they need to be investigated and shut down.