AutoAccessoriesGarage Reviews

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Overall Rating1.6 out of 5
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AutoAccessoriesGarage Reviews

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Reviewed Oct. 17, 2023

I was lied to! The lady told me it shipped yesterday the 16th. Also I was excited to have a new go-to for my auto needs but after ordering 10 days ago and it hasn't shipped. Not to mention being lied to. I do NOT think I will order from you again unless you can make this right! Thank you. Randy **

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Customer ServiceCoverage

Reviewed Sept. 12, 2023

Horrible customer Service. Purchase a $1800 Bed cover, was traveling, they send wrong model, they refused to exchange. They sent it wrongly, they don't want take responsibility, told they can't replace. I have to stay with this product that does not fit my truck. This is ridiculously bad customer service. Do not order from this company.

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    Reviewed Aug. 29, 2023

    Ordered fitted floor mats for my auto, they charged my card and yet they conveniently have no idea where the order is or when I will ever see my order. I am reporting this company to my credit card company as fraudulent.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 5, 2023

    It's been over 2 weeks now, my item purchase and paid in full, I had many follow ups with their team over the phone and via their website customer page, they still don't know if the item is actually in stock where now I suppose to have it in my hand. I recommend you stay away from them and try other reliable resources. This service is a joke. This is all they had to say every time I ask them about my purchase: "Thank you for the email inquiry. Once we get a better update on your order status we will keep you updated via email. We do apologize for the delay, Thank you for your patience. Have a nice day."

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    Punctuality & SpeedStaff

    Reviewed May 11, 2023

    Made some errors in my order on my part, these people were excellent righting my errors, Collette was wonderful, just hard to get service like this! She stayed online with us for over 30 minutes with great patience, product was also great.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2023

    I would not recommend buying any products from this company. They were quick to take my money, however their communication lacks greatly. I ordered my product and they said it had shipped right away, however after 2 weeks, I had not received it. The tracking showed it had shipped on their website (Jan. 13th), however FedEx stated that only the label was created. I asked for an update and they said they sent a message to the warehouse and to expect a response after 1-2 business days. When I reached out again, they gave me the same response that it would take 1-2 business days. The customer service person was very rude when I asked for an update and to return my product.

    After the product finally was delivered (almost 3 weeks later) I then received a message that the reason for not receiving my order was because the product was on backorder and that it was only shipped on Jan 27th. They lied telling me that the order had shipped when in reality it didn't ship until 2 weeks later. The communication between the company and their warehouse is lacking and I would not recommend buying products from them. I am still waiting to hear back about trying to return the product and from what I have read on other reviews, it's a hassle.

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    Reviewed Jan. 19, 2023

    When returning a product they make you return the product UPS which is expensive instead of letting you mail product back the cheapest way make you mail it back expensive and then expect you to replace the product and charge you more for the product again. Would never buy or recommend again. Should have read reviews first

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    Reviewed Aug. 24, 2022

    After reading reviews I should have not done business with these people. Ordered the wrong part based off their product description and now they are charging me a restock fee and return shipping. I can't believe how many reviews I have read that are exactly like my order and interaction with this company. Buyer Beware. They must make a ton of money on restock fees. 15 to 20 % of pure profit there as they can resell the same item over and over. SMH.

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    Customer ServicePrice

    Reviewed May 21, 2022

    I am reviewing for their customer service which was very unprofessional very hard to deal with on a certain product and returns they charge me extra for returns, shipping and handling, and restocking fees charged my card without prior authorization and still waiting for my refund because I decided not to return the product because by the time all the fees were charged I already paid half back. Will never ever be a customer of this company or with NAPA because they use this company please read reviews on everything before you do any business.

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    Reviewed March 23, 2022

    Our landlord raised the rent. So did all other landlords in Arizona. So... We had to move halfway across the country. But did we want our catalytic converter stolen on the way? No. So we bought the Cat Clamp from Auto Accessories Garage. It said "universal". We brought it to the mechanic who said it doesn't work on Toyota Rav4. So I went to return it They wanted me to print a ups label. I couldn't. Printer is packed up. So the guy on the phone said if I went to usps, they'd refund shipping fee as a courtesy. Long story short they never did. And said the fine print tells consumers there must be a 3 inch clearance on the vehicle. How the heck would I know that about my car? It says UNIVERSAL. Why would I think it wouldn't fit? And why don't they honor their promises?

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    Loading more reviews... author review by ConsumerAffairs Research Team is an online automotive parts and accessories store. Established in 2005 and based in Illinois, AAG offers an extensive selection of exterior and interior accessories, performance parts and specialty items for all types of vehicles. They also offer consumer resources to help you make the right selection for your vehicle.

    • Free shipping: Every item at ships free, with no minimum purchase requirements. This can be especially helpful if you are purchasing a large or bulky item, which might otherwise be expensive to ship.

    • Customer service options: Since buying auto parts and accessories can be confusing, AAG offers several ways to get in touch with customer service representatives to help you find what you need at the best price. You can talk to them over the phone, email or via a chat feature on their website.

    • Price matching: AAG guarantees the lowest price on its products. If you find the same product elsewhere online, you can email them and they will beat the price by a dollar. That offer extends for a full year after your purchase; if you see an online advertisement for the exact same item anytime within a year, they will refund you the difference plus $1.

    • Military discount: AAG offers a discount to current members of the armed forces as well as veterans. Customers who wish to take advantage of this discount should email their DD Form 214 to receive discounts of between 5 and 20 percent.

    • Online learning center: Buying auto parts and accessories can be a confusing process, especially since there are so many options and opinions on what is best. AAG makes it easy with an extensive, searchable website for customers who want to research their options. Customers can read purchasing guides, browse installation guides or compare similar products.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    AutoAccessoriesGarage Company Information

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