AutoAccessoriesGarage Reviews

I was lied to! The lady told me it shipped yesterday the 16th. Also I was excited to have a new go-to for my auto needs but after ordering 10 days ago and it hasn't shipped. Not to mention being lied to. I do NOT think I will order from you again unless you can make this right! Thank you. Randy **

Horrible customer Service. Purchase a $1800 Bed cover, was traveling, they send wrong model, they refused to exchange. They sent it wrongly, they don't want take responsibility, told they can't replace. I have to stay with this product that does not fit my truck. This is ridiculously bad customer service. Do not order from this company.

Ordered fitted floor mats for my auto, they charged my card and yet they conveniently have no idea where the order is or when I will ever see my order. I am reporting this company to my credit card company as fraudulent.

It's been over 2 weeks now, my item purchase and paid in full, I had many follow ups with their team over the phone and via their website customer page, they still don't know if the item is actually in stock where now I suppose to have it in my hand. I recommend you stay away from them and try other reliable resources. This service is a joke. This is all they had to say every time I ask them about my purchase: "Thank you for the email inquiry. Once we get a better update on your order status we will keep you updated via email. We do apologize for the delay, Thank you for your patience. Have a nice day."

Made some errors in my order on my part, these people were excellent righting my errors, Collette was wonderful, just hard to get service like this! She stayed online with us for over 30 minutes with great patience, product was also great.

I would not recommend buying any products from this company. They were quick to take my money, however their communication lacks greatly. I ordered my product and they said it had shipped right away, however after 2 weeks, I had not received it. The tracking showed it had shipped on their website (Jan. 13th), however FedEx stated that only the label was created. I asked for an update and they said they sent a message to the warehouse and to expect a response after 1-2 business days. When I reached out again, they gave me the same response that it would take 1-2 business days. The customer service person was very rude when I asked for an update and to return my product.

When returning a product they make you return the product UPS which is expensive instead of letting you mail product back the cheapest way make you mail it back expensive and then expect you to replace the product and charge you more for the product again. Would never buy or recommend again. Should have read reviews first

After reading reviews I should have not done business with these people. Ordered the wrong part based off their product description and now they are charging me a restock fee and return shipping. I can't believe how many reviews I have read that are exactly like my order and interaction with this company. Buyer Beware. They must make a ton of money on restock fees. 15 to 20 % of pure profit there as they can resell the same item over and over. SMH.

I am reviewing autoaccessoriesgarage.com for their customer service which was very unprofessional very hard to deal with on a certain product and returns they charge me extra for returns, shipping and handling, and restocking fees charged my card without prior authorization and still waiting for my refund because I decided not to return the product because by the time all the fees were charged I already paid half back. Will never ever be a customer of this company or with NAPA because they use this company please read reviews on everything before you do any business.

Our landlord raised the rent. So did all other landlords in Arizona. So... We had to move halfway across the country. But did we want our catalytic converter stolen on the way? No. So we bought the Cat Clamp from Auto Accessories Garage. It said "universal". We brought it to the mechanic who said it doesn't work on Toyota Rav4. So I went to return it They wanted me to print a ups label. I couldn't. Printer is packed up. So the guy on the phone said if I went to usps, they'd refund shipping fee as a courtesy. Long story short they never did. And said the fine print tells consumers there must be a 3 inch clearance on the vehicle. How the heck would I know that about my car? It says UNIVERSAL. Why would I think it wouldn't fit? And why don't they honor their promises?