Overall Satisfaction Rating
3.99/5
  • 5 stars
    44
  • 4 stars
    15
  • 3 stars
    10
  • 2 stars
    4
  • 1 star
    15
Based on 88 ratings submitted in the last year
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Garmin

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Last updated: Sept. 26, 2017

176 Garmin Consumer Reviews and Complaints

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Verified Reviewer
Original review: Sept. 26, 2017

I shopped in the store, salespeople were courteous and knowledgeable. The selection and the product ranges were enough. I was in and out in less than 30 mins. I looked online first then went to the store. l like that Garmin is easy to use. The instructions were clear and easy to follow. Installation was fast and fairly easy. Packaging was sufficient, and environmentally friendly. Setting it up was easy and sort of fun. But I don't like that price too high: I think it should have been cheaper, and the warranty should be extended. I also did not like the way it sits on the dash because viewing is sometimes obstructed by the sun.

Verified Reviewer
Original review: Sept. 22, 2017

I use Garmin to get to unfamiliar places and it is very clear and gives detailed directions. It is fairly easy to use and understand and I have no major problems with it. I don't use it everyday but I use it when needed. But it is difficult to find alternate routes if there is construction. Garmin should make that easier to access. I have had issues when I come across a closed road and it just keeps trying to direct me across that route. Their customer service was fine though and there was an adequate selection for people with all kinds of different needs.

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    Verified Reviewer
    Original review: Sept. 21, 2017

    I purchased Garmin from Amazon and it was a very smooth experience. They have wide range of models available to choose from. The online charts made determining differences between models easier. Wide range of stores carried the model I chose. I like that it is reliable, rugged, upgradeable and can be customized. I also like the quality of graphics and it has touchscreen rather than just arrows. It has unlimited traffic reports and the routing options work well. Many relevant points of interest and easy to use search. But I didn't like the integration with mobile phone. The touchscreen responsiveness, battery life and mounting can be improved and the methods and availability of free upgraded maps.

    Verified Reviewer
    Original review: Sept. 18, 2017

    Both the store and website are easy to navigate through. I look online to get an idea of product availability and price but usually I go to the store to make my purchase. The information about the products is clear and easy to understand and the products themselves are durable and long lasting. But I wish there were more knowledgeable people on hand to answer questions! Although the quality of the product is great, they do tend to be a bit pricey. Also, the product selection is good but certain products can only be found online. It would be nice to have more of the product line in stores for people like me who needs to see and touch before I decide to purchase.

    Verified Reviewer
    Original review: Sept. 17, 2017

    I have bought parts in the store and online but I prefer the store. I do not work on my truck so I find it useful to speak to the employee with questions or concerns regarding the product I am purchasing. The people are knowledgeable and they find needed parts via computer. They are organized and helpful. One young man tracked three different parts throughout the country. I like finding new car conveniences, such as a ball I placed on my steering wheel to help turn corners. I have RA and it was recommended by an employee. But they need more help during peak hours. The stores are so large and have so much inventory.

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    Verified Reviewer
    Original review: Sept. 16, 2017

    Garmin create superior products for automotive, marine, outdoor, and sports. They are a global leader in the market they serve with superior quality and design. Their products are built to last. I ordered my product online. I found I had some questions so I contacted support center, where you could ask a question and of course different answers showed up or you contact an expert and get more personal attention. It was great. Their foundation is built on a culture of honesty and integrity, and respect for their customers.

    Verified Reviewer
    Original review: Sept. 14, 2017

    I ordered Garmin at a Best Buy store. The selection was very good as with most products at Best Buy. I like the joint venture with Chrysler to put Garmin in their vehicles. I find that Garmin is completely reliable. It's very easy to maneuver from one selection to another. I found traffic conditions alerts to be very helpful when traveling. The screen size has gotten bigger recently which really helps. It's very easy to read without jeopardizing safety. But it takes a long time to update the maps and it only covers a certain portion of the United States. The memory could be expanded. But it's a good product at a fair price.

    Verified Reviewer
    Original review: Sept. 1, 2017

    The device works well most of the time; however, their big sales pitch is "Lifetime Renewable Maps." This is a fantastic lie at best. The first time I tried to renew they said the device didn't have enough memory to renew and I needed to upgrade the memory for some fee. So, they are providing a device with renewable maps, but conveniently don't provide enough memory for the future to do that - what? So, then I try to renew at a later time and they tell me my computer is screwed up. It works perfectly, has all the security systems in place, never been hacked and as I say works perfectly for all other applications.

    So, next they have me call some company in California called Easysoft (never told me it was an outside company). They say my computer is messed up and want $65 to repair. They won't take a credit card but want to copy a bank check and are asking me for personal banking information. Then the operator says they need another $5 for California sales tax even though I live in PA. The thing is a complete scam and I will never ever by Garmin products again. Don't buy their crap!!

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    Verified Reviewer
    Original review: Aug. 25, 2017

    It’s a good GPS product and I like it. I like how it works. It is efficient and effective and accurate and it makes my life easier to get from one place to another. It is a useful thing to use when I go out. The product selection and experience was very good. I was happy about it and everything went very smoothly so I would highly recommend it to anyone who wants one of these items.

    Verified Reviewer
    Original review: Aug. 24, 2017

    When doing research to decide what brand GPS to purchase, Garmin was consistently ranked higher than any other. They are a well respected and trusted company. I ordered a Garmin GPS on Amazon during a "deal of the day" event several years ago. I specifically wanted a system that came with a lifetime map update feature, so I waited until the opportunity came up. It was a very positive experience and exactly as expected. The only problem I had with my GPS was that it sometimes took quite a while to access the satellites for positioning. It was annoying at times if I was out of town in an unfamiliar place. I would have to stop and wait in a random parking lot while the system acquired the satellites.

    Verified Reviewer
    Original review: Aug. 23, 2017

    I bought Garmin from Best Buy in the store. It was amazing, quick and easy. No problems to purchasing it. Customer service was great. The employee was able to help me pick out what would be best for my needs. I liked the Map Updates, Built-In Bluetooth-equipped phone to voice-activate the GPS through the built-in microphone and speaker for safe, hands-free navigation. It also had Traffic Updates and a high-resolution touch-screen display reveals preloaded, detailed street maps of North America. Some features can be a little hard to understand on how to set up so it would be nice to have better instructions. Moreover, features that will be able to know if there has been an accident so you can detour. Other than that I think everything is great.

    Verified Reviewer
    Original review: Aug. 22, 2017

    There is always a good assortment of products to fit your price range from store brand to name brand. I like how they have so many locations and the staff is always willing to help with anything you may need with their expertise, anything that you may need while you are at the store even when you don't know what you're doing. Once you checkout, depend on the item the sales team will ask if you need help like with head light installation. However, I wish they offered some more services like diagnostics and more sales and coupons and discounts on various items when purchased together.

    Verified Reviewer
    Original review: Aug. 21, 2017

    I order online as there is no store in my area. Unlike some sites help is automatic and things don't get lost in translation like they do with some companies. I really like everything about the company from policies to products. They have high quality, made to last parts. The staff is always friendly and well informed on what they are selling. This really helps me feel like I can fix things myself with guidance from them. The only thing I wish was that there was a physical store in my area so I didn't have to shop online but I am used to it around here.

    Verified Reviewer
    Original review: Aug. 20, 2017

    My husband and I went there because our car was leaking some type of fluid. Employees were more than willing to help. They followed me outside in the snow, looked under the hood. They were able to diagnose our issue and we were confident in their diagnosis. We were happy we went to the shop instead of a repair place. We weren't in the store long, and the employees didn't charge us for looking under the hood. Very friendly and helpful staff. It really put our minds at ease. It was a very good experience, honestly. It was wonderful. I will go again and would recommend this shop to anyone.

    Verified Reviewer
    Original review: Aug. 19, 2017

    I purchased my old unit in a retail store a few years ago. The salesperson was helpful in finding a unit that fit my needs and helped explain how the different units worked and their various features. I like Garmin because they have a quality product. They help people get around without having to use a paper map. The units are modern looking and can come with accessories to attach them to your dashboard. The software always had updates for the maps. They are so prevalent that my elderly father calls all GPS units or software "a Garmin".

    However, they are a bit antiquated. Garmin aren't really used anymore because everyone has GPS on their phones. They have up to date maps, but its easier to just use an app on your phone. My father had trouble getting the most recent maps and actually got lost because of that. It would be nice if they updated immediately. The devices can be rather chunky, too. Most new vehicles come with GPS installed in the dash, so you wouldn't need an independent device outside of the dash.

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    Verified Reviewer
    Original review: Aug. 18, 2017

    Store/site is easy to navigate. Prices are much better than getting from a dealer or accessory shop. I prefer to buy my own part/accessory, then take it to mechanic and have a repair done that way. Customer service is great. Always willing to help and make suggestions. There is a great selection of whatever you might need, and if they don't have it right then, it's usually the next day or they can check with other locations to get what you need quickly. There is one guy that helps my elderly mother all the time with her aging Lumina. He always goes above and beyond. At times, there isn't anyone extra around, a lot of times, you have an associates pulled outside to investigate, which is greatly appreciated, but can bog down the buying process if there isn't another person there to help at the counter. It would be nice to have a part time person to come in at peak hours to assist.

    Verified Reviewer
    Original review: Aug. 17, 2017

    Small and strong. It works as it is said to. For the price, I love it so much. The price is better than most others. That’s the best ever of its kind. I got from the online store. It was a lot less money online than in store. Absolutely amazing.

    Verified Reviewer
    Original review: Aug. 16, 2017

    I went online to amazon.com, read reviews about the device and after going over multiple user reviews regarding the product I then made a purchase on eBay. The product was very easy to use would be my first feature that I liked. And whether or not it hooks into a cigarette lighter outlet in the car, also I really like real-time traffic updates and speed trap notifications. The tone of the voices that they use sometimes bothers me and the volume control is sometimes cumbersome and hard to find on the screen. The backlight can be way too bright for my eyes sometimes and blind me.

    Verified Reviewer
    Original review: Aug. 15, 2017

    What I like about the Advance Auto Parts store is the location is within a 15 minute drive. The product selection that the auto parts carry is general and they have on hand what I need or willing to order the parts that I need for my vehicles. However the prices can be more expensive due to the location and the competition's lack of other parts stores. The store is nice and the staff is courteous though.

    Verified Reviewer
    Original review: Aug. 14, 2017

    It has been many years since I purchased an navigator from Garmin, but I loved it. I purchased it from Best Buy and the experience was fine. It was new technology but it was easy to understand. I believe the reason I replaced it was due to the maps expiring. I find it rather odd that it costs more to update the maps on a navigator than it does to just replace it. Every navigator I have ever purchased was replaced because it was cheaper to just throw it out and buy a new one when the maps were outdated.

    Verified Reviewer
    Original review: Aug. 13, 2017

    I went to Best Buy to buy the gps. I liked it very much because you could customize the voice and stuff. And I especially like that at night the screen was darker so that was easier on the eyes. Updating the maps was not super easy, though.

    Verified Reviewer
    Original review: Aug. 12, 2017

    The staff was great and generous in their knowledge of my vehicle and the parts I needed. If they didn't know they looked it up... they were helpful in showing me the best way to change the blower in my truck. I would recommend this store to friends and family. I continue to do business here. I just dislike that the parking lot had trash from where customers had worked on vehicles and bags with trash laying around. It appeared someone cleaned out their car.

    Verified Reviewer
    Original review: Aug. 11, 2017

    They offer quality and professionalism. They are what I'd consider a high quality organization. Their products are second to none and they deliver in a good time, so as to not make the customer wait too long. I ordered online and got the products in reasonable time. I got them within about two weeks. This was extremely important because I needed the parts in a very reasonable time frame.

    Verified Reviewer
    Original review: Aug. 10, 2017

    I typically walk inside the store to purchase items. I always call and reserve my parts in advance so I know that the parts will be there when I arrive. Prices are fair and competitive and the salespeople are friendly. I just wish they would have more registers open because there is usually a line. I also believe that they could improve the layout of the store and include free instructions with every part. But I like this company. I believe that this is a reputable company who believes in quality service. They stock a large assortment of parts and if they don't have it they will order it in. The customer service is great and some people who are there expressly for the purpose of helping you understand how to check for problems in your vehicle specifically sensors.

    Verified Reviewer
    Original review: Aug. 7, 2017

    Expensive Fenix 2, waterproof/weather proof face fogged up whilst winter mountain climbing in the UK and couldn't see compass or GPS. Also fogs up every time I swim. Told support and they said it is normal that it fogs up and just because it is waterproof doesn't mean it won't fog up. I told them my husband's $40 watch never fogs up in any kind of weather. They just repeated what they said and said I should use a map and compass. I paid a ton of money for this watch for the compass, gps, barometer, altimeter, etc and at times, in rain, snow and insane winds on a mountain, you can't just whip out a map, especially when you're on rope. They didn't care. Finally they told me they would replace it for $120 which is probably a refurb and I can now, since the Fenix 2 has been out for two years, can get a special edition Fenix 2 on Prime for $150.

    Verified Reviewer
    Original review: Aug. 7, 2017

    There are currently no features that I am pleased with, I think a lot of updates should happen. Update the directional map. It continuously gets me lost, making this product very unsafe for a like truck drivers and different people. I would update all features. Maybe the manual input, that would be about the only positive thing. But again one person in our house loves it I don't. Purchased in Walmart store. At the time the selection was great. Again we're just back to the big-name hype it was built up bigger than it was. This time I am researching more deeply.

    Verified Reviewer
    Original review: Aug. 6, 2017

    Good company and very helpful. They attend to our needs and meet them very fast. The product selection and customer service was great. I ordered in store and the people were very nice and helpful.

    Verified Reviewer
    Original review: Aug. 5, 2017

    It was a great gps system for the money. I do however think the updates For the unit should be cheaper. I also think there should be some types of trade in when a newer version is released. The unit should have some sort of trade in value when a newer version of the unit is released. Otherwise this is a solid buy. I bought the unit online. The process was quick and the shipping was quick. I would suggest buying this product online as the experience is much smoother than your brick and mortar stores.

    Verified Reviewer
    Original review: Aug. 4, 2017

    Their prices are good, not any higher than other auto parts stores. They usually have good sales, and prices on their items for those sales. They usually always have what I'm looking for and don't hesitate to help me locate it if they don't. The product selection is pretty large in my opinion. I couldn't pin point exactly what I'm looking for due to the wide selection of products and services that are offered. Their customer service is usually very good. There's only been a few times when I was unable to get help quickly but that's normal across the board, in my opinion at least.

    The only thing that I would improve about them is sometimes it's hard to find exactly what you're looking for. There's been a few times that I've bought the wrong thing and then I had to go through the whole return process which isn't very much fun. Also sometimes you can't return certain items even if it isn't right part for your vehicle which means I waste money and that's frustrating.

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    Verified Reviewer
    Original review: Aug. 3, 2017

    I purchased a unit in store and the customer service was great but the knowledge of the representative could have been much better and could have led me to buy a more expensive unit if I knew all the features of that upgraded unit. Hopefully next time I guess. I like that they are always up to date with their new maps. Other older gps systems used to have older maps and would be incorrect at times. So this is refreshing.

    Garmin expert review by ConsumerAffairs

    Founded in 1989, Garmin is an American electronics innovation and distribution company headquartered in Switzerland. Formerly known as ProNav, Garmin is best known for its portable vehicle navigation systems but has expanded its product offerings to include wearable GPS technology, aviation and marine navigation and more.

    • Portable options: Garmin is an industry leader in portable GPS systems for consumer vehicles. It offers several options at various price points. Display screens vary between 5 and 7 inches and include features such as lifetime map updates, live traffic displays, built-in dash cameras, high definition display and more.
    • In-dash options: Unlike other major navigation companies, Garmin’s in-dash navigation systems are compatible with a broad range of vehicle makes, including Suzuki, Honda, Volkswagen, Chrysler, Dodge, Jeep, Toyota and more.
    • Cameras: While Garmin is best known for its GPS systems, it also specializes in vehicle cameras to increase safety on the road. Its cameras come with various features depending on the model you choose, including dash cameras that record in high definition and offer driver awareness warnings as well as backup cameras that enhance rear visibility. It also offers the Garmin babyCam, which allows drivers to monitor their children on the navigation display screen.
    • Fleet monitoring: Garmin also offers fleet management devices for customers who own a fleet of vehicles. The in-vehicle devices allow drivers and dispatchers to improve customer service and worker efficiency by combining the navigating power of a traditional GPS with the communication and scheduling capabilities of a mobile device.
    • Customer service: Garmin’s devices are sold at many major retailers and dealers as well as on their website, but all Garmin devices are warranted. Customers can contact Garmin customer service representatives through the website or search an expansive Frequently Asked Questions section to get help troubleshooting their devices.
    • Best for: drivers who need a navigation system, especially parents of young children, and vehicle fleet owners.
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    Garmin Company Information

    Company Name:
    Garmin
    Website:
    www.garmin.com