Garmin Reviews

On April 19th, I ordered a Garmin watch costing over $800 that was supposedly delivered about a week later. I never received the package, so I opened a support ticket with Garmin on April 24th. From that point forward, the customer service experience was extremely disappointing. Garmin would only respond after I followed up multiple times, and communication often took several emails or phone calls just to receive a basic update. I called Garmin support three separate times and was repeatedly told the investigation was still ongoing, but I was rarely provided proactive updates unless I personally reached out first. The last guy I talked to literally told me he gets these calls often, wishes he could help more, and "he would be mad to if this was happening to him"... Wow, so helpful!

Purchased nuvi 67LM for $125. Upon starting the Garmin Express application to update the maps it displayed a message to update the Garmin Express app in order to make further purchases, which is strange because it was suppose to come with lifetime map updates for free. Downloaded and ran installer for new Garmin Express only to find it had installed a version that does not run on Macintosh. Upon visiting their website I see they no longer support the version of MacOS on my computer. Yes, you can get free maps as long as you buy a new computer every 3 years. SCAM!

My recent experience with the people from Garmin was outstanding and now I am a customer for life.

I have had multiple Garmin products over the years from handhelds to Marine navigation, satellite receivers, transponders, etc. As time has gone on, I have found both the company and the products have diminished in quality. I don't know, maybe they found China? As for me, I am going to find another vendor.

I have an Echo Map Ultra 106. It is under warranty. I have called support two times only to be put on hold for up to 45 minutes. I have taken pictures, videos and sent proof of purchase. Then when I called back they gave me a list of more videos and pictures that they needed. This unit was installed by a dealer. They could not even find where it was registered or my previous calls.

I purchased a Garmin Dezl LM truck GPS several years ago. It said lifetime updates. I did the updates and now it does not function the way it did before. Now support said, "Sorry about your luck. We don't service that model anymore." Paid over 500.00 for it and they just hang up on you. Good luck to you if you put your money on them.

First for nearly $650. I should have a watch that always works and it should charge as soon as I plug it in instead of having to jiggle the cord to get it to work, especially since it’s brand new. Oh, and I shouldn’t have to have burn marks on my wrist from the watch after three days of use. I tried making the band loose to not hurt my wrist and then it wouldn’t connect and I’d have to put the passcode in every freaking five minutes then I make it too tight and then my wrist would sweat and cause it to burn and this was an adjustable Velcro watch so there was no reason for it to not adjust properly and fit well and not hurt my wrist.

I had many Garmin products over the years and was quite happy with them. Until now. I recently purchased a Garmin RV 1095 GPS for my motorhome. It has a large display, and most importantly, it can route my motorhome away from restrictions like weight limits and low overpasses. I noticed my GPS battery was always at 0% when I left it in the mount. I did some troubleshooting and noticed that after a few seconds after power was removed, it would shut itself down, like it’s supposed to. But then it would restart on its own. It would repeat until the battery was drained. It only did this in the mount, so Garmin Support offered to send me a new mount. At first, the replacement order was for a much cheaper mount than the original, but I caught that before things were finalized, and they sent the right one. However, it didn't help.

Garmin does not stand behind their products. My watch face cracked after six weeks of being used just as a watch - I didn't drop it, drop anything on it, bang my arm against something, or do anything besides wear it on my wrist like a normal person. I don't rock climb or road race or work in construction; I work a desk job and swim in an indoor pool a few times a week. Their customer service rep told me it was my fault, directed me to a page that outlined Garmin's policy that any damage to any item is not their problem, and then offered me an exchange at half the price point of the original watch. Don't buy Garmin. Shop around and buy from a company that will back up their guarantees of quality.

Customer service is trash. Easy to activate and or reactivate is trash. Phone services to speak with someone is trash. I can go on and on about the fact I have spent one and a half hours and still can not pay for a activation and plan.