Garmin Reviews

Sent me to collections after I unsubscribed on my phone. Not one single attempt on Garmin's side to contact me about said problem. Not one call, email or via mail. Just straight to collections. It’s almost feels fraudulent and scammy to not contact someone about their bill and just send them straight to collections. I will be going with a different brand for hunting this year, one my friends have had zero issue with. Sucks it’s a good product but I cannot stand behind customer service like that. Unacceptable that they would damage my credit score over 40$ with ZERO attempts to contact me about the situation. Will be making social media posts about the situation too because like I said that is unacceptable

I have had the need to send back my watch to Garmin on a warranty claim. The watch was replaced and sent back without the band that I left attached. I called customer service to inquire about my band and was told that the small print in the instructions mentioned not to send any related items. I assumed it was referencing chargers or cables. NEVER thought it would include the band. I requested my band to be replaced, and they refused and offered a replacement for $250. After several calls, they refused to comply with my request to replace the original band. This is no way to run a company.

I have used Garmin's for years and navigated all over the Caribbean. But, the biggest problem I have and others is the mounting receiver does not hold the unit in securely. Hit one sharp wave or rough seas and the unit flies out across the deck. You're lucky if it does not break. When I called customer service, all they could tell me is to buy a new unit?? What, why would I buy another of something I don't like?? Then I find out everyone else is having the same problem.

On April 19th, I ordered a Garmin watch costing over $800 that was supposedly delivered about a week later. I never received the package, so I opened a support ticket with Garmin on April 24th. From that point forward, the customer service experience was extremely disappointing. Garmin would only respond after I followed up multiple times, and communication often took several emails or phone calls just to receive a basic update. I called Garmin support three separate times and was repeatedly told the investigation was still ongoing, but I was rarely provided proactive updates unless I personally reached out first. The last guy I talked to literally told me he gets these calls often, wishes he could help more, and "he would be mad to if this was happening to him"... Wow, so helpful!

Purchased nuvi 67LM for $125. Upon starting the Garmin Express application to update the maps it displayed a message to update the Garmin Express app in order to make further purchases, which is strange because it was suppose to come with lifetime map updates for free. Downloaded and ran installer for new Garmin Express only to find it had installed a version that does not run on Macintosh. Upon visiting their website I see they no longer support the version of MacOS on my computer. Yes, you can get free maps as long as you buy a new computer every 3 years. SCAM!

My recent experience with the people from Garmin was outstanding and now I am a customer for life.

I have had multiple Garmin products over the years from handhelds to Marine navigation, satellite receivers, transponders, etc. As time has gone on, I have found both the company and the products have diminished in quality. I don't know, maybe they found China? As for me, I am going to find another vendor.

I have an Echo Map Ultra 106. It is under warranty. I have called support two times only to be put on hold for up to 45 minutes. I have taken pictures, videos and sent proof of purchase. Then when I called back they gave me a list of more videos and pictures that they needed. This unit was installed by a dealer. They could not even find where it was registered or my previous calls.

I purchased a Garmin Dezl LM truck GPS several years ago. It said lifetime updates. I did the updates and now it does not function the way it did before. Now support said, "Sorry about your luck. We don't service that model anymore." Paid over 500.00 for it and they just hang up on you. Good luck to you if you put your money on them.

First for nearly $650. I should have a watch that always works and it should charge as soon as I plug it in instead of having to jiggle the cord to get it to work, especially since it’s brand new. Oh, and I shouldn’t have to have burn marks on my wrist from the watch after three days of use. I tried making the band loose to not hurt my wrist and then it wouldn’t connect and I’d have to put the passcode in every freaking five minutes then I make it too tight and then my wrist would sweat and cause it to burn and this was an adjustable Velcro watch so there was no reason for it to not adjust properly and fit well and not hurt my wrist.