Advance Auto Parts
ConsumerAffairs Unaccredited Brand
I ordered a part (reservoir) and was told by Liz the representative it would be here in 4 days. When I called on the 4th day and talk with the manager they said they didn't even have a routing number to check it with UPS and it was going to be almost another week before it would be here because of the weather. I had to call just to find this out. I was very disappointed and let down. I needed a part desperately. My car is overheating and I'm going to end up cracking the heads if I keep driving it yet I am a single parent and must go to work and take my child to school. Have they told me this earlier I could have had another part from another place but I did not find anything out until the day it was due and I already paid for it. They were not apologetic nor professional. They acted like they could care less.
Purchased two batteries online with promotional rate discount codes for store pickup at my local store. No issues with the pickup other than the fact that they never have anything ready and look at you like you're retarded when you tell them you are there to pick up an online order. Installed the batteries the next day, and brought the cores back that afternoon. The girl behind the counter, who appeared to be the only one running the store, kept insisting that I already received my core refund and that it was applied as a discount promotion. After arguing that point that I had not returned the cores, and the receipt clearly stated I was being charged for a core until return, she proceeded to do some stuff on her computer which she clearly had no idea how to operate because she wound up refunding one of the entire orders.
Now she claimed she had to call Advance Auto customer service, while I stood there with her waiting on hold for 15-20 minutes, she figured out that she pressed the wrong button the computer for the core return, which now left her with the dilemma that she refunded the entire order on one of the batteries. When customer service finally answered, they told her that they could not re-bill the order because I paid with PayPal online.
She then requested that I pay for the battery again, which I mistakenly allowed her to do on one of my credit cards where she proceeded to bill me for a higher amount than I originally paid for the battery, then gave me a stack of receipts back which did not include the receipt for the new order she placed on my card, of which I have no proof of the incorrect billing. Advance Auto Parts hires the worst employees I have ever encountered in my entire life, I have had problems in the past in multiple stores but this was by far the worst encounter I have had to deal with thus far. This girl did not have a single clue as to what she was doing. This was my last purchase with them.
Purchased a gold 700cca auto battery (Autocraft Gold Battery) 2 months ago. Suddenly the battery would not start my car. I had it jumped started and took it to a reputable auto repair shop. Everything electrical checked out on my car. The garage charged my battery on a 30 amp charger for over an hour and was only able to obtain a 539cca. I took the battery to the Advance Auto store and after putting it on their tester they proclaimed the battery in working order. They advised charging it in the store for 35 mins. After the charge, it went up to 560cca.
They would not remotely consider exchanging it since the machine did not kick out a particular code. I walked out completely frustrated and felt ripped off. Why did I buy the best battery Advance Auto sells at a 700cca rating and 2 months later it won't charge over 600cca? If I wanted a lower rated and cheaper battery I would have purchased it. The famous testing machine can't think beyond that the battery should start your car, end of discussion. The clerks only push the buttons, cannot help, also end of discussion. It was my first experience returning anything to Advance Auto and it will be my last.
I have bought all my battery at Walmart or other retailers and never had any issues with returning/replacing my car battery (defective/ have issues). My first time buying a battery from Advance Auto Zone was a nightmare. I bought an Optima Yellowtop for about 250 and it didn't work after a year of purchased. I had a three year free replacement warranty on it. I took it in to replace it, expecting to just walk out with a new battery due to the free replacement warranty.
It was a big headache, similar to other posts here about trying to replace their battery. The sale clerk seemed annoyed when I mentioned about replacing my car battery. The sale clerk told me it was their policy according to the warranty that they need to charge/test the battery before they can make a decision on replacing it. This policy was not posted/stated anywhere on the warranty. It must be a made up policy to prevent you from replacing their faulted products. The sale clerk also told me that it would take them more than 24 hours to test it and charge it and that I can buy a new battery if I can't wait that long.
I told her that I don't need to buy another battery and she took my car battery and put it on a shelf. I looked around and there is no customers in the store and nothing on any of their battery chargers. I asked her why she didn't test my battery right away and put it on a charger and she said that she will do it when she have time. She walked to the back of the store and I can hear her talking to another co worker about what she was doing for the holidays. I will never buy anything from them again.
Wouldn't honor warranty on Autolite Spark Plug Wires. Couldn't find my info in system. Never asked for info when purchased. Personally have purchased over 6 sets of these wires from Advance since the early 90's not once was I asked for info for purchasing wires. No longer carried at my nearest Advance. One of many reasons I haven't shopped there in years.
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They advertise 25% off on Black Friday then when I get there they say that you have to fit in the small bag and it's got to be three items. Read the fine print. And the sales staff was the rudest I've ever experienced.
Just like the rest of the people I got a battery about a year ago. Spent 150.00 on the battery. I remember where I got my battery from cause you don't forget where you spend 150.00 in less than a certain timeframe. Not like you buy batteries often when you only have 2 vehicles. Either way just like the other reviews... they did the same with the battery on me.
The battery has the mfg date on it. 9/17 and it's clearly is a Advance Auto Parts battery. The last week I had issues every morning. I had to jumpstart it. Finally I pulled it off and took it in to be checked. They say it's bad. I said, "Well that's good to know. I thought I had gotten a good battery. Guess you are bound to get one sooner or later." They said, "What's your phone number." I give it to them... they say, "Oh we don't see the purchase."
I said, "Well it was on the location 3 blocks from me." I gave the location... but this location only lasted 3 months for some reason. Guess it was too close to AutoZone. Well they say, "We can't find you... we can sell you a battery." I said, "Nope... screw this. I'm going elsewhere." You guys don't honor your warranties. I'm not buying from you no more. I have a plumbing company and I always honor my warranties. So ya this is not good for customers. Stay away from Advance Auto Parts.
This happened at store #06464, a day after the purchase of 3 coils on plug items. My husband need is only one so he asked me to go to return the other 2. While I was in line for a whole 35 minutes and the only 2 cashiers would take their time even to socialize. When finally was my turn this guy not only had an ugly appearance but his arrogant attitude was uglier, he right away said to me that they don't accept electric items returns and I asked him, "Well this policy is not shown anywhere on the receipt, actually the only thing mention is an scan number to RETURN items." Then he proceeded to show me a yellow sticker with the store rules on the counter that I never noticed before and I'm sure I'm not the only one, I requested to speak to a manager or supervisor since these 2 packages were not even open and he replied rudely that he was the one so I left because obviously I was just wasting more time uselessly.
When in store in Garrettsville on Sunday looking to buy some parts, there were two associates in store 1 one computer, the other one was helping customer. I walked over to guy on computer and he never got off computer or even said hello, or "I’ll be with you in a minute." Nothing. There was nobody else in store but me and the other guy that was being help, I stood by him for 3 minutes never said a word. So when the other guy walked back up with customer he was helping I proceeded to go over to him only to have him check out the guy he was helping then turned around and walked back to back room, so I'm standing there for another 2 minutes before heading out to go elsewhere. Been in retail for 41 years. If I treated paying customers like this I would have been out of business in a year. I guess I’ll over to Nappa which went in not too long ago.
I purchased a autocraft silver battery January 2015 which should still be under warranty given that they give 2 years for that battery, the battery is defected and has died on me. When I walked into an advance auto part store I was told they couldnt find me in the system so I couldnt switch the battery out. I would have to buy a new one!
Given that it's over 130.00 for this battery and it is still under warranty I find it ridiculous that such a big company has no way to look you up in the system other than by a phone number which at the time I did not have one to give!! I gave them my name, id, and proof of vehicle so that they can see it was me and I just needed to switch the battery.
The battery also has a sticker on it that says 12/2015 which is date of purchase or manufacturing which proves it is under warranty!! And they said they cant do anything with that. I find this unacceptable!! Advance Auto Parts is full of thieves trying to get customers to purchase new batteries by making it impossible to locate you in the system.
It's a fraud, they told me I had to go to the exact store I bought it in to see if they could help me. How is that possible? Or acceptable? What if someone moves? Or relocates? Then your warranty is worthless? It's a fraud. I will never buy anything from this store again, the gentleman at the location was rude!! I called corporate and they told me they did indeed find me in the system for that store! And that my battery was in fact still under warranty! The store tried to rip me off by getting me to purchase another battery and making me believe I was not in the system. Crooks!
I bought an Autocraft battery for my car at Advance Auto Parts store 8105 in Laredo, Texas. The sales associates indicated that the battery had a three year free replacement. Right from the start the battery wouldn't hold charge and when I took it to the store I was asked to leave it to be charged, which I did. I have to do this three times already and the manager tells me that his machine has to give him a code or the battery has to be bloated for him to honor the free replacement. A new battery that every time I need to use it, is dead. He said that they can't explain the procedure to the customer when they buy the battery. I have read the policy and nowhere it says that they have to charge it first or that it has to be bloated so they honor the battery. Horrible service.
I ordered for parts online all at the same time and I end up getting my parts different days and I am still waiting on two parts a week later. Yesterday I get home and I find a note on my door that they gave the parts to my neighbor. I don't even know my neighbor. Why the hell would you do that? Leave the damn parts in the door like the last guy did. I'm very dissatisfied and will never use Advance Auto Parts ever again.
I purchased a battery from this company this past spring. The battery never charged and I was told by Advance that I have a short (the battery was for a camper). I took the camper in twice to have the electrical looked at (the most recent time was October 7) and was told that there is no electrical problem and that the battery was bad.
I took the battery back to Advance Auto Parts on 10/10/17 and was told that I would get a call that evening and a follow up call the morning of 10/11/17. I never received either call. I called Advance on 10/15/17 and was told I could pick up my battery that it was fully charged. I told the Advance employee that the battery was supposed to be checked for an issue. I was told that I would get a call back in a "couple minutes." I received a callback and was told the battery was bad. I inquired about the warranty and was told there was only a 90 warranty and there was nothing Advance could do. I told them to keep my battery since they just lost a loyal customer. I will NEVER give this company my business again. They have extremely poor service and poor products. There are many other auto parts stores that can provide you service and great products. Shop elsewhere.
For the past 3-4 weeks, I have had the absolute worst experience at the Kannapolis, NC location (501 S Cannon Blvd, Kannapolis, NC 28081). The customer service at this location is absolutely horrific and I would hope does not represent who they are as a company. The customer service was terrible from my first visit until my last. I stopped there because I was having trouble with a car battery that I purchased at this location. It was only a year old battery and has a 3 year warranty. A young kid helped us the first day and while testing the battery he actually pulled something out of his pocket to puff on a few times while helping us --- very unprofessional despite whatever it was that he was smoking on.
He told us it's the battery but implied that they do this, so people will buy a new battery. We asked him to hook up the car to the diagnostic machine since my check engine light had come on the first day I had trouble with the battery. He waved us off as if he did not have time for it and told us, it's the battery. He did not hook up our car, so we had to go down to Auto Zone to have this done. Week after week, I continued to have trouble with my battery --- having to jump it off continuously. I went back to the Kannapolis store and this is where I first encounter ** (at this point I do not know he is the manager of the store). When I arrive, he is very agitated that the other store didnt just call to verify purchase and take care of the situation and grumbles about them being stupid.
He then tells me that the person that knows how to test the battery will not be in until a few minutes --- so I wait. When she arrives, she goes out to test my battery and states there are too many fuses near it, so she is going to get ** to do it. So, the whole time I stood there waiting on her, he could have tested my battery because he in fact did know how to do it. For this and every additional visit after he keeps telling me that the battery is good and he is getting the same reading that the battery had when it was first tested and he cannot replace it if it does not read as a bad battery. This is still his excuse after two shops look over my car (one being the Hyundai dealership who does a full diagnostics test and it comes back as just a bad battery).
One day he tells me I may just have something draining my battery but does not bother to do a drain test until my 3rd visit and he states that he should have done this last time I was there. I told him that yes he should have because this is now my 3rd visit to this store. He tells me there is a drain on my battery and he is getting a reading of a .70 but it was still rising. This turns out to be a complete lie. The Hyundai dealership service team printed me off the proof that this is a bad battery and tells me there is absolutely no draw on my battery. ** sees this proof and still refused to replace my battery (again, the battery is under a 3 year warranty).
At this point, I am on my 4th visit to this store and he is being extremely difficult for absolutely no reason. He continues checking out customers and completely ignoring that I am there and was the first one there when his second employee arrives. I had to jump in front of the people for him to acknowledge that I am still waiting. I get extremely frustrated with him still refusing to replace the battery, after a while he finally agrees to.
I really dont know what type of training they give their managers or what you require from them, but this should not be it. He is a horrible manager. I have never been so disappointed in a place of business in my life. I would never purchase anything from this store ever again. This experience was beyond enough for me to know that. He caused me weeks of unnecessary stress and breakdowns (in which my kids were with me stranded many times). They need to evaluate this manager and make some serious changes. I cannot possibly be the only person that has received such horrible service here.
I like the Advance Auto Parts store since it is well organized and usually fully stocked with polite associates. The aisles are marked with what is in them and the cost of each item is also usually marked clearly. If I have a question about something the associates are usually eager to help out. I usually purchase in the store by asking an associate for the parts I need. They then look it up on the computer. They review the results with me and then assist me in making a decision. I just wish that the prices were a little more competitive on some items. I was a little upset when I checked on an item I needed was not in stock and extremely high-priced.
I usually purchase in store, and they have always had what I needed in stock, and the employee helped me find what I needed. I typically only spend a couple of minutes in the store, and that's what I like. Also the different brand selection was great. They're conveniently located within 10 miles of my residence. They usually have what I need at an affordable cost. I'm pretty confident when I make a purchase here I know I'll be paying the right price.
My battery died; I got a jump and drove to Advance Auto Parts in Herndon, VA. I checked online to make sure they had the right battery for my car. Entered my vehicle info and bought the battery online before shutting my car off (knowing it likely wouldn't start again). Went in, waited around for their system to get the order. I asked if they would install it. They said yes. Once the order came in, they pulled the battery and printed out a slip for me to sign that I received it. Then told me they wouldn't install it because it would take 30 minutes and they aren't allowed. I said, "What am I supposed to do with this battery then?" They said, "Take it somewhere to have it installed." "Why didn't the website alert me that it couldn't be installed by you?," I said. "If you knew you wouldn't be able to install it, why did you sell it to me?"
They wouldn't let me return it even though they knew I couldn't install it myself. I almost started crying right there in the store. There were six employees that I could see and only four customers. Why couldn't they install it? I begged them to at least give me a jump so I could get home. I just don't even understand what just happened or why. I've never had anyone else ever tell me they wouldn't install a battery in my car, and in the 10 years I've owned it I've had the battery changed out at least four other times that I can think of (I got a dud battery once that didn't last a year). I really recommend women go elsewhere unless you are handy and know how to do all of your automotive repairs yourself. They're not interested in living up to their advertised help/installation.
Convenient, honest, and affordable - There are many different reasons for my preference for Advance Auto Parts, but I mainly use them due to their employees. The knowledge of their employees is typically a much higher level than what I have experienced at other large chain type automotive parts stores. Instead of just having someone input the make/model/year of my vehicle into their computer system and telling me if they have the part in stock, they ask some intelligent questions about the problem I am experiencing and then help troubleshoot as well as offer advice and sometimes alternative solutions which has saved me money and trouble on multiple occasions. They are also normally the cheapest parts store as well, although there are many time that they are slightly more expensive than their competitors. The top notch customer service, along with their selection is what makes me return time and time again.
In my experiences I have never had any issues with their selection. Finally and most importantly the professionalism of their staff along with clean and easy to navigate stores makes it worth driving a little farther when they are not the closest auto parts store to me when I need automotive parts, accessories, or advice. However they do not always have parts for my oldest vehicle a 2008 Dodge RAM in stock and have to order them. Also they do not seem to have as many sales, or deals as some of the other auto parts retailers. This at times will make me go to other stores, specifically when it comes to basic or routine maintenance items such as oil, light bulbs, and things of that nature.
I do however like their online website as it is not only easy to navigate, but also accurate when it comes to letting me know if the part is available in the store. This is extremely important when I am needing a part that day and can not wait for it to be ordered. I have attempted to use other stores in the past, and when I have looked up the needed part and their online site has said it was available in the local store then driven to the store only to realize that the part was not in stock or I would have to buy a more expensive part.
I shop in the store regularly for parts and accessories. Everyone is prompt and helpful. One time an employee told us about the rewards program and we thought it was very interesting. I like that wherever I go in the whole United States, Advance Auto Parts has my information in the computer system for warranty. They are very friendly and reliable. One time we were on vacation in Colorado and our car broke down, and it turned out to be the same part, so we swapped out the defective part for free! That saved us so much money! I am a very satisfied customer and will always go back to that store. Sometimes I go to other auto stores but I don't have the same experience in them. It's a different atmosphere for sure.
Advance Auto Parts was great. I found everything that I was looking for and they were easily found in this store because of the way the store was laid out. I like the company because they treat their customers with a good attitude and everything of that nature.
It was a helpful, easy place to find anything and everything I need to upgrade or maintain my minivan with helpful and friendly staff willing to help me find whatever I am looking for. Its staff was a good experience every time I have gone in there. It's very good. I would recommend.
My alternator belt broke after 5 yrs. of having the car so I went Advance Auto and bought a new one for $21.00 because it had a 3 yr. warranty but a week later that belt broke driving home from the airport, so it's somewhere on I-10. I went back to Advance Auto and I was told I had to have the broken belt before they could honor the warranty. Now, how was I supposed to do that, if I don't know where it is. What good is it to pay the extra money if they won't honor their warranty? I only wanted to get the correct part and exchange the product!! What really boils my blood is that I have been getting parts at this store for several years! And this is not the first time they didn't cooperate with me.
The girl at the counter was about to let me leave when ** came up to me and said, "maybe I can help you." She then asks what my issue was with my car. I explained to her that I changed the battery and ever since then I could not get it started. She then asked if she could look at it and see if there was something she could do. It seemed like nobody there was knowledgeable with vehicles... until I spoke with her. She explained the type of car I have will not restart if you change the battery - it has a kill switch because I have the viper alarm in my car. She then got the unlock code for me and we were able to start my car.
The product selection seemed extensive. There are always quite a few options for whatever type of product I want to purchase. I've been in the store multiple times over a period of several years. At each of the three or four locations I've been to, the staff has been helpful every time I've visited, even when I needed windshield wipers changed while it was snowing. However, I don't feel very comfortable in the stores. It's just not welcoming. The store isn't very visually appealing or inviting to me as a woman. I also don't like the website. I've shopped online and in stores, and it's not that easy to find what I need on my own. Fine but not amazing.
Great customer service. Product selection is pretty easy. I usually will go online to check and see if they carry that particular part or if it can be ordered. Then, they check their database to see if they have it. If they don't, then they'll even go through one of their competitors to get you the part that you need just to make things a little bit easier so that I do not have to wait, however, the prices are a little bit more expensive at the Advance Auto Parts stores. My experiences are pretty cut-and-dry. I have not had any difficulties. All in all my experiences have been wonderful!
Store located at 11633 San Jose Blvd Jacksonville, Fl at 1000 am 9/20/17. I took back the second Master Cylinder that was leaking at the reservoir which was a replacement for the first Master Cylinder that would not prime. ** was the Manager on duty and the person I had trouble with. I told him I was frustrated having to replace this the second time. He was rude during the process of exchanging the bad master cylinder and made a smart remark as I was on my way out. I turned back around walked up to him and said... "What was that you said?" I think he knew he messed up with his comment... because he would not say anything... I walked out of the place. I have dealt with this store since 1980 and I have also filed a complaint with their corporate office. ** I will no longer do business with YOU or Advanced Auto as long as YOU are a manager there. You have a lot to learn about becoming a manager.
Advance Auto Parts has a very simple purchase process. Great customer service skills and prices. It was very easy for me to go in and say I need such and such part for whatever car and they can give it to you instantly! Associates are very friendly and knowledgeable and if they don't know they can look it up very, very, very fast. They explain difference in price points and brands. Easy to be a female and not get a run around.
Workers were knowledgeable, helpful and above average. Stores are well organized. Prices are fair and reasonable. I also like that the employees can help you put car accessories or parts onto vehicles. When they have to look up the specifics about my car, I wish they would be able to look it up themselves. I went up to the counter and the employee looked up what headlight would fit my car the best and directed me to where they were located in the store. Also, the selection was good. There were options for all price ranges. I was able to purchase the product in the store and I had a mail-in rebate.
They offer a return for any faulty products I buy there, which made returning a thermostat easier than it would have been at other stores. I just had to show my receipt along with the fried thermostat and no questions were asked. I had a little bit of trouble finding the right reservoir tank for my vehicle after my thermostat went out and caused a hole to blow in the tank. I had to call or go to three different stores to find the right tank. Very smooth process with no complications. The customer service was friendly and knowledgeable. The customer service was friendly and knowledgeable. I called the store to check availability of parts needed and then made the trip to the store that had them in stock. Great experience with helpful employees.
I like Advance Auto Parts because they never pressure me when I go shopping there and they are always willing to help me install things like batteries or wiper blades. The product selection at Advanced Auto Parts has always been stellar and their customer service meets and exceeds most other auto part stores in my area. They always have a friendly and customer oriented staff and they are very helpful when it comes to issues with my car.
A wonderful experience. I like that the clerk was both knowledgeable and willing to help and offer me pricing options that best fit my budget. I'm not very handy myself and have never done mechanic work on my own vehicle so being able to rely on someone to assist me in finding the right part for my vehicle puts me at ease. It would be nice if there was a mechanic on site that could assist me with placement of simple jobs such as replacing a battery. But this is not particularly a complaint. I understand that certain licensing is required for such work and is not something that can be offered here.
Advance Auto Parts expert review by ConsumerAffairs
Founded in 1932, Advance Auto Parts is North America’s largest aftermarket automotive parts and accessories provider. It has over 5,200 retail locations throughout the United States, Puerto Rico, the U.S. Virgin Islands and Canada. It also offers an online store featuring a large selection of products including air, exhaust, navigation, engine parts, drivetrain, tools, fluids and much more.
Reliable selection: Advance Auto Parts specializes in all the parts and accessories you need to maintain your vehicle’s appearance and performance. It carries all the basics for general vehicle owners at reasonable prices.
Convenient website: Advance Auto Parts allows users to customize their online shopping experience by creating an account and saving up to nine vehicles to the account. That means you can store the make, model and year of all your vehicles and receive product recommendations that will work for you.
In-store services: Advance Auto Parts offers customers free oil and battery recycling, electrical testing, windshield wiper installation with purchase and loaner tools. These services can be especially helpful for those who might need a bit of guidance with vehicle care.
Convenient retail locations: With over 5,200 retail locations, Advance Auto Parts likely has a store near you. You can use the online store location finder to find a convenient location, find out whether your product is available in store, then order and pay online.
Earn rewards: Advance Auto Parts’ rewards programs can help save you money on your auto purchases. You can refer a friend and receive a $10 coupon after their first order (your friend will receive $30). You can also join the Speed Perks program to earn points for your purchases, which can be redeemed for dollars off future purchases.
Best for: those who want reliable basic parts and accessories and assistance with selection or installation.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Advance Auto Parts Company Information
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- Advance Auto Parts