Advance Auto Parts Reviews

I had an outstanding experience at Advance Auto Parts on Central Park Drive in Winterville, and I especially want to recognize Dylan S. for truly top-level customer service. It’s rare these days to find someone who is not only knowledgeable, but also genuinely willing to go the extra mile to help. Dylan was professional, patient, and incredibly helpful in making sure I got exactly what I needed. He took the time to answer questions, explained my options clearly, and made the entire experience easy and stress-free. His attitude, product knowledge, and dedication to customer service really stood out. Advance Auto Parts on Central Park Drive is fortunate to have an employee like Dylan representing their store. Because of this excellent experience, I’ll absolutely be returning and would highly recommend this location to anyone needing auto parts or assistance.

Gloversville Advanced Auto Parts Store # 7319. Awesome experience. Great customer service. The manager Chris and employee John were a big help with getting me my money returned for items purchased. All the staff were courteous and very helpful in figuring out how to fix the issue.

Stopped by Advance auto parts in Geneva NY today. I was greeted quickly and offered help with my search. Jay helped me pick out the correct bulbs for my Subaru and installed them. Great Service in Geneva store, I will shop there from now on.

My thanks goes out to Chris ** Advanced Auto Parts Alexander city Alabama. Very professional, great attitude, he was able to get the parts I needed the first time. Looking forward to using Advance Auto Parts again. We need more people like Chris. Thanks in Advance.

I stopped in at store 09010 Boaz AL to get a wiper replacement. Big shout out and endless appreciation to Kaitlyn and her staff. I had put it off for so long that finally I had to get a new wiper on a day in which it's pouring rain. I told Kaitlyn I could have my husband to put it on when I got home but she insisted on helping me. Her and her sales guy got soaking wet to make sure I had outstanding customer service. Hats off to the Boaz store. Thats where my business will forever be. Thanks again Kaitlyn and your staff. Going that extra mile. That's what customer service is all about.

Bought ball joint from them in August of 2025. Know it's bad in 10 months but all my order history is gone like a fart in the wind so no warranty because I can't find the receipt and I have bought a lot of things there under my phone number. Very disappointed and won't go back. One truly unsatisfied customer.

Long time customer but more recently have switched to competition due to serious lack of customer support at the Hillsboro Ohio location. I will not be back.

Bought wiper blades and employee cracked my windshield using a flat head screwdriver while removing the old wiper blades. Now they are held responsible for paying for my new windshield.

I purchased two bearings for my vehicle on the Advance Auto site. It stated it was an exact fit. It was not. I returned them to the local store and they gave me a return and ordered a new set that stated was an exact fit again. I greased the bearings because I thought they were the correct ones. They were not. Ordered me the third set and they were correct. Advance Auto would not return the ones I had greased because they said they were not resaleable. I filed a complaint with AAP. They would not give me a return and the worst part is they wrote up the salesman for selling me the wrong parts. How messed up is that? He can only sell what is on the screen. SHAME on Advance Auto! It is their software that is not correct.

Great customer service and knowledge at Prairie Du Chien Wisconsin store.