Advance Auto Parts

Advance Auto Parts

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Overall Rating2.7 out of 5
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About Advance Auto Parts

Advance Auto Parts sells parts and accessories for cars, trucks and motorcycles. Online customers can filter search results by the make and model of their vehicle to find parts that fit. In-store pickup and online delivery are available for most products. Consumers can return or exchange any of their purchases within 45 days with proof of purchase.

Advance Auto Parts Reviews

ConsumerAffairs has collected 440 reviews and 836 ratings.

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Page 1 Reviews 0 - 6

Reviewed Sept. 2, 2023

Fixing my 2005 wrangler I quickly realized no parts the computer selected would fit. KATHY ** store 3784 matched belts, pulleys by comparing all her inventory. She looked at every belt and I helped a little. She found exactly what I needed. Good because the computer was not picking out the right parts. It all worked perfectly. Thanks. Kathy you really seem to go above and beyond. I plan to do all may parts shopping at Advance Auto!

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Reviewed July 1, 2023

I started work this morning. I deliver for Instacart. All day my car has acted like it didn't want to start. I finally stopped here and Jennifer came out and ran teat and discovered my battery was bad. She went in and started to do a price check and Bryant started getting everything together to replace my battery. I paid and he went out and got started. Jennifer kept coming out to make sure we were OK out in the heat. Neither one of them complained about having to do it and they both made sure everything was in place. I couldn't have asked for a better experience.

My month has been so hard and I was on the verge of tears when I pulled up because I really couldn't afford anything, much less a new battery. They both had me smiling and feeling positive by the time the battery was in. Jennifer assured me my week would be better, and told me to look on the bright side of things. That is what I did. I dried my tears and said, "Your right, it's already getting better." I had enough money with a little left and 2 people who went above and beyond for me when I felt defeated.

The world needs more caring and empathetic people like Jennifer and Bryant. I hope they are appreciated and rewarded for being 2 awesome and caring individuals. If you live in Tullahoma Tn. or pass through stop and see them, you will leave feeling like a better person and they will do all they can to make sure you're taken care of.

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    Reviewed Jan. 31, 2023

    Samuel ** Jr. at store #3919 could not have been nicer or more helpful. He went the extra mile to make sure that I had everything I needed. He walked me through adding oil and other fluids in my car. Answered my many questions with a smile. Could not have been a better experience. Others could learn from Samuel.

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    Reviewed Oct. 27, 2022

    Today I was having some issues with my car. I was very frustrated by the time I got into Advanced Auto Parts at 380 W 434 in Winter Springs, Fl 32708. I was in tears. I want to Thank the manager ** and ** for helping me solve my solution. I can't thank them enough. Very kind people working here and deserve to be noticed as such.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2023

    A couple of weeks ago I decided to order a part online and pick it up at our local, in town, store. I ordered the part at 8:30am and at 11:30am I went to the store to pick it up. I waited for over half an hour while a guy "looked" for my order. Obviously they hadn't fulfilled it yet so I asked if I could just go and get it and fulfill it myself. He said no problem. Huge mistake on my part. I got my items and when I tried to get the order fulfilled the person behind the counter had no clue what was going on and, of course, there wasn't a manager to be found. So I cancelled the order on my phone and just paid for the items over the counter. They double billed me and I never once spoke to a person in charge as she was too busy and directed me to call the corporate line. It took corporate calling the store to ask what happened and I finally got my money back.

    Fast forward to today. I ordered another part and this time specified another store as I'm not going back to the previous one. I ordered the part on Monday but didn't plan on picking it up until Friday or Saturday as I'm not in that big of a hurry for it. Tuesday rolls around and I get an email saying that my order has been picked up. I immediately called them and they assured me that the order was still there and that someone has messed up. Stop shopping at these stores as they don't hire any good employees and their customer service is very much less than adequate.

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    Customer ServiceReliability

    Reviewed Aug. 25, 2023

    My wife's battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year free replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wife's car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers.

    Diehard Gold batteries used to have a 6 year warranty and last 8 or more years. Times have changed. They are now no better than the lowest grade Walmart ** batteries for 1/4th the price. BEWARE GETTING A VICTIM OF CONSUMER FRAUD. I felt silly taking a battery to Rural King for the core charge that looked new. They have Johnson Controls make their batteries in the USA and they honor their warranties to keep customers.

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    Reviewed Aug. 22, 2023

    Updated on 8/23/2023: Battery dead this morning after being fully charged last night. I can't afford to run back and forth to get what I need. Waste of my time and gas to be treated like an idiot. Never had this issue with previous management. No respect for long time buyer.

    Original review: Went to Advance in Millington, Tn for a new battery. As a 76 year old person with a tailbone fracture they asked me to bring it in. Got the battery and it had to be charged before I could use it. Also the post were Backwards from the old battery. A little common sense goes a long way at keeping customers. What happened to management? Dead battery is useless unless you have a charger.

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    Reviewed Aug. 18, 2023

    I do not like Advance Auto Parts. I bought car from dealer but the battery was very bad and I checked battery was DieHard Platinum purchased from advance auto parts on August 2022. When I went their branch at Stafford found out that platinum battery has 4 year warranty. But people asked me if I have invoice and I told them no. But they said sorry we don't honor the warranty because you didn't purchased the battery. The same thing happened to me for Walmart purchased battery they honored the warranty without invoice. I think this kind of companies should get punishment for dealing customer like that. I am very very mad at this company.

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    Reviewed Aug. 2, 2023

    I called in to my local Advance Auto Parts here in Baytown this morning to check on the date of purchase of my 51R Diehard battery. I told the clerk on the phone the manufacturer decal on the battery read 09/20. She found that I purchased in November of 2020, but the battery had already been warrantied out and there was no available credit. The amount on the account was $0. I asked how could that be if I have the original battery? Was there a date when it was warrantied out? No date, no employee name/number, no records. All she could tell me was that it was no longer in warranty. Sounds like a reason not to warranty a battery 4 months before the warranty expires. Very disappointed in the record keeping, ethics, and integrity of Advance Auto Parts. I started patronizing AAP because I figured the other two (AutoZone/Orielly) were taking all the business in our town. I see the light now. I will never step foot in another Advance Auto Parts.

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    Customer Service

    Reviewed July 1, 2023

    I purchased ATF product and went to recycle the oil and they would not take it back. They told me to go somewhere else. Poor customer service. They have a sign up they take used oil and ATF back, but do not.

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    Advance Auto Parts author review by ConsumerAffairs Research Team

    Founded in 1932, Advance Auto Parts is North America’s largest aftermarket automotive parts and accessories provider. It has over 5,200 retail locations throughout the United States, Puerto Rico, the U.S. Virgin Islands and Canada. It also offers an online store featuring a large selection of products including air, exhaust, navigation, engine parts, drivetrain, tools, fluids and much more.

    • Reliable selection: Advance Auto Parts specializes in all the parts and accessories you need to maintain your vehicle’s appearance and performance. It carries all the basics for general vehicle owners at reasonable prices.

    • Convenient website: Advance Auto Parts allows users to customize their online shopping experience by creating an account and saving up to nine vehicles to the account. That means you can store the make, model and year of all your vehicles and receive product recommendations that will work for you.

    • In-store services: Advance Auto Parts offers customers free oil and battery recycling, electrical testing, windshield wiper installation with purchase and loaner tools. These services can be especially helpful for those who might need a bit of guidance with vehicle care.

    • Convenient retail locations: With over 5,200 retail locations, Advance Auto Parts likely has a store near you. You can use the online store location finder to find a convenient location, find out whether your product is available in store, then order and pay online.

    • Earn rewards: Advance Auto Parts’ rewards programs can help save you money on your auto purchases. You can refer a friend and receive a $10 coupon after their first order (your friend will receive $30). You can also join the Speed Perks program to earn points for your purchases, which can be redeemed for dollars off future purchases.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Advance Auto Parts Company Information

    Company Name:
    Advance Auto Parts
    United States