Advance Auto Parts Reviews

Associates in Spring time failed to impress, lately loving the team turnaround.

Sanda a Store 6471 in Naples FL. If it wasn't for her store 6471 would go broke. She the only one in the store that orders the right parts need.

I am Bruce ** in grand prairie Texas. ** grand prairie Texas 75052. Last week my 95 year old mother found her car battery was dead. It lived its life time out. She got it jumped, she lives 14 miles from me. I told her to go straight to Advance and keep it running. She parked on the side because she was not sure where to park. ** went out and helped my mother and ** pulled the replacement battery. They offer the best batteries. He could not install the new battery because the battery is located in the back passenger side under the seat. He said policy only allows under the hood replacements, I respected this.

I want to give a great review to the Advanced Auto Parts on Northport Dr. in Madison, WI. Bo was great and went out of his way to install a new battery in my car, when I had some others at different battery places that would not do it. He saved the day and we were able to get on with our house move that day. They are the best!

I normally don’t shop Advance Auto and now I know why. On May 3 2026 I went to the Advance Auto store on Montgomery Crossroads in Savannah Ga to purchase brake calipers for my husband’s 2009 Nissan Titan. Was told we needed to pick the calipers from the Garden City store as they didn’t have them in stock at the Montgomery Store location. We picked up the calipers from Garden City and the was told by the people repairing my husband truck that the calipers weren’t needed. He needed a master cylinder.

This review is a little late because I’m always working! (9/25/2026) I needed an ignition coil, and since I was tied up, I sent a friend to pick it up for me. Unfortunately, a gentleman sold her the wrong part. She went back the next day, and this time, a very nice lady helped her. (9/26/2026) My friend wasn’t sure about the motor size, so the lady asked for the tag number. She entered it into the system, and it pulled up all the information needed to make sure she got the correct part. What was odd to me was that the gentleman who helped her the first time never even asked for the year, make, or model.

Today, 10/2/26, at noon, I went to the store on Winter’s Havel in Dunwoody, GA. I think the guy who helped me was the manager since employees were asking him a few questions. That in itself was risky because he seemed not to know anything. In my opinion, he forgot he had to work before he got stoned. He seemed confused. Couldn’t find basic parts on computer…parts he had just looked at on my truck. Not good. I’ll not be going back.

Won’t honor lifetime warranty because their computer won’t go back as far as the date on my receipt. Also told lifetime doesn’t mean lifetime.

Please read review below for your Belvidere NJ location. It has a horrible experience and is all over social media. The details are listed below and it has gone viral. As I see many complaints about Advanced Auto. So I guess I am not the first. Napa absolutely kicked you reputation out of the park. Elderly woman just trying to get a battery. The whole story is list in attached. I guess I will not even get a reply. Your Belvidere NJ location is the worst service we ever received in any auto parts store. Counter man asking guy in part to install battery and he yells "I don't have time" leaving elderly woman to just be stunned. As it turns out Napa took care of everything and was actually $29 cheaper. Your company is horrible and not customer support relivent. I have nothing else to say. Read post below that has gone viral with 100s of replies. Good luck but you might as well close Belvidere NJ at this point

I have been a customer of this Advance Auto Parts location on 4th Street North in St. Petersburg for more than two years, and until today I had generally had a good impression of the store. That changed completely. I first had an extremely unpleasant experience with a young employee who was impatient, arrogant, confrontational, and disrespectful toward me as a customer. I later returned with a written complaint because I expected management to at least listen professionally. Instead, the store manager immediately defended the employee, became disrespectful toward me herself, argued with me, told me that other customers had supposedly heard everything, and ultimately ordered me to leave the store.

I bought a red top Optima truck battery for my Ford pickup which worked for 4 months then one day went dead. I took it back to the store. They give me a replacement and once again 4 months later the battery went dead. Yes my alternator and wiring all work fine.. I called the corporate headquarters and talk to two Representatives which give me a run around for an hour and 40 minutes said, "Yes it's got a four-year warranty. You should take it back." They said they contacted the store manager and never give me a reply if I could take it back. Just simply quit talking to me. A waste of time and a smoke show. I will never step foot in that store again. They don't back their product.

I wish I can put 0 as a star review. I changed my battery in February this year in their Deerfield Beach (Florida) location and recently it is stopped working few days ago. I contacted the store and their "Tiffany **" and found that they have never changed my battery in the past, meaning that I am lying. My bank statement with the amount I paid mean nothing to her and her staff. They was arguing and gave me and my husband such a negative and aggressive attitude.

It’s sad how low Advance Auto Parts store is going and I’ve been a loyal customer since the 1990’s. SMH.🤦 So let me explain. Well I’ve notice on my receipts of my clients and even mine how the price from the part and taxes normally but when you pay out the item sometimes we think of the tax hike don’t pay mind to it but when you sit down and read the receipt you start seeing warranties are added in each auto parts item that I get and my clients as well. So I went one day. Acted like nothing happens. Then when I get my receipt there is a add on price for warranty in the parts I didn’t ask for but in the back of my mind don’t the parts come with factory warranties anyways?!?

I had walked to Advance to buy a car part with my two kids. I left the part there to walk across the street to the gas station and when I came back to advance the cashier offered me a ride home so I didn't have to walk home in this heat with kids and a heavy car part. They went above and beyond to help me. Thank you from the bottom of my heart

I stopped by Advance in Swainsboro this morning because my wiper blade came off of my truck. I asked the young lady if she could put it back on my truck. I was in company truck with no way of paying for new ones. The young lady fixed the old blade and reinstalled it for me. She did tell me that new ones needed to be installed. I think she said her name was Sandra. She had beautiful blue eyes.

Advance Auto Parts Store #** 6/5/26 at 19:54. Heidi W. We roasted through this hot summer day, due to our a/c blower and/or resistor giving up the ghost, early this morning. With sweat dripping from every pore and all unmentionable places, Heidi greeted us with a down-to-earth, welcoming smile and the most knowledgeable statement, “Looks like you need a blower and a resistor,” before we even set the old, dead parts on the counter. It was such a relief when she already knew what we were looking for. Then she grabbed the parts and continued bolstering our confidence as she rapidly, kindly, and professionally rang us up and got us home. Within half an hour, the powerful new blower/resistor were pumping cold air through our car. Heidi is beyond amazing and competent and just a great soul. Thank you, Advance Auto, and especially Heidi, for your exquisite service, availability of parts, and excellent price point. You deserve 1000 Stars.

Edgar ** was super helpful and attentive! He went out of his way to make sure I found what I needed and also that it worked.

Horrible online experience. Order a rotor kit and the front rotors are too big. Website claimed exact fit. Customer service offered $20 from a $370 purchase. No offer to replace front rotors for price difference. Never again!!@@

I had an outstanding experience at Advance Auto Parts on Central Park Drive in Winterville, and I especially want to recognize Dylan S. for truly top-level customer service. It’s rare these days to find someone who is not only knowledgeable, but also genuinely willing to go the extra mile to help. Dylan was professional, patient, and incredibly helpful in making sure I got exactly what I needed. He took the time to answer questions, explained my options clearly, and made the entire experience easy and stress-free. His attitude, product knowledge, and dedication to customer service really stood out. Advance Auto Parts on Central Park Drive is fortunate to have an employee like Dylan representing their store. Because of this excellent experience, I’ll absolutely be returning and would highly recommend this location to anyone needing auto parts or assistance.

Bought ball joint from them in August of 2025. Know it's bad in 10 months but all my order history is gone like a fart in the wind so no warranty because I can't find the receipt and I have bought a lot of things there under my phone number. Very disappointed and won't go back. One truly unsatisfied customer.

Long time customer but more recently have switched to competition due to serious lack of customer support at the Hillsboro Ohio location. I will not be back.

Bought wiper blades and employee cracked my windshield using a flat head screwdriver while removing the old wiper blades. Now they are held responsible for paying for my new windshield.

I purchased two bearings for my vehicle on the Advance Auto site. It stated it was an exact fit. It was not. I returned them to the local store and they gave me a return and ordered a new set that stated was an exact fit again. I greased the bearings because I thought they were the correct ones. They were not. Ordered me the third set and they were correct. Advance Auto would not return the ones I had greased because they said they were not resaleable. I filed a complaint with AAP. They would not give me a return and the worst part is they wrote up the salesman for selling me the wrong parts. How messed up is that? He can only sell what is on the screen. SHAME on Advance Auto! It is their software that is not correct.

Gloversville Advanced Auto Parts Store # 7319. Awesome experience. Great customer service. The manager Chris and employee John were a big help with getting me my money returned for items purchased. All the staff were courteous and very helpful in figuring out how to fix the issue.

Great customer service and knowledge at Prairie Du Chien Wisconsin store.

Stopped by Advance auto parts in Geneva NY today. I was greeted quickly and offered help with my search. Jay helped me pick out the correct bulbs for my Subaru and installed them. Great Service in Geneva store, I will shop there from now on.

Fermin was extremely helpful and knowledgeable when he assisted me with several different purchases. He went above and beyond his job to be of assistance to me. He was very personable and understanding.

Do not shop Advanced Auto Parts online. Waited over 2 weeks for my order. They canceled my order without telling me and gave no refund until I contacted them. Then have to wait 10 days for a refund. That's theft. No wonder advanced auto has more 1 star views than all others stars combined. Big companies don't care and nothing will be done.

My thanks goes out to Chris ** Advanced Auto Parts Alexander city Alabama. Very professional, great attitude, he was able to get the parts I needed the first time. Looking forward to using Advance Auto Parts again. We need more people like Chris. Thanks in Advance.

Do not use this trash company. They don't honor their warranty. Their brake pads failed to squeal when things eat my good rotors up. They claimed it's normal wear and tear. Their squealed failed and so did their pad material.

I stopped in at store 09010 Boaz AL to get a wiper replacement. Big shout out and endless appreciation to Kaitlyn and her staff. I had put it off for so long that finally I had to get a new wiper on a day in which it's pouring rain. I told Kaitlyn I could have my husband to put it on when I got home but she insisted on helping me. Her and her sales guy got soaking wet to make sure I had outstanding customer service. Hats off to the Boaz store. Thats where my business will forever be. Thanks again Kaitlyn and your staff. Going that extra mile. That's what customer service is all about.

I came in to Advance Auto Parts on Valley Street in Manchester NH. I went to purchase wiper blades and I was told he wouldn’t be able to put them on for me. I asked to speak with a manager and he said he was the manager. There’s a huge advertisement sign outside claiming free wiper installation and he refused. No name tag and he refused to give me his name and was rude.

Went to the store on Schoner and Hall Road to apply for a parts delivery job, store was totally empty and now I know they were way too busy to talk to apply online, then some girl about 25 said what's for dinner. I hate this place

I bought an alternator from them. First went bad right out the box. Exchanged it. Second goes bad. But test good, the test is too quick. It doesn’t run long enough to see it fail. I car went in the shop in the first one and the second one. Now they won’t exchange it. DON'T NOT USE THIS BUSINESS FOR ANYTHING. The manager at the Naco and Perrin Beitel store try to make you feel like he superior and know nothing about vehicles. I’ve wasted time, money now, and turning extra wrenches on my car because of the products and their policies.

Store staff are very helpful, from wiper blades, batteries anything you need for help, customer service it’s amazing. I will really recommend Advance Auto Parts and I will be coming back. Excellent experience. Keep up the good work.

I bought a transmission pan with filter, when I tried the filter it didn’t fit and when I tried to return it, they say they can’t return it, and told them they just lost a customer and left, they won’t never see my face again.

I went to Advance auto today and needed help with my wipers. To think 45 yr old man who can't change wipers right! But Manny the representative was kind and helpful!! I will come back just cause how I was treated!!!

When I called Tyesha M. answered and was very knowledgeable helpful with what I was looking for. I had to call back to ask for the address, she then was able to give me landmarks of her location. Once I arrived, she called me by name as she had put the filter I was looking for aside, with my name on it. I was very pleased and would definitely use Advance Auto Parts again. Thank you.

Advance Auto Parts has destroyed the once great name of Die Hard. The Quality two dead batteries. One dead 2 yrs. 10 months. Second battery 11 Months. The warranty is worthless. They will not honor their warranty.

This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car was completely buried, I ordered a shovel online from my local Advance Auto Parts out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it.