Advance Auto Parts Reviews

I was passing through and stop by Advance Auto in Starkville, Ms. I was so sad and upset at the same time because I still had 4 more hours to go to get to home to Georgia. I was greeted by a very nice pleasant friendly Lady name Neisha. She really helped me with getting the car scan. She also change my mood with her generosity. Her happy smiling mood change mines. We need more people like her in this world. She knows her duties and she is good at what she does. So she ordered the correct part the first time. Awesome Neisha!! Thank you so much and yes I made it home and that part fix my car. You can scan my car anytime!!!

Lenny and Eric of Store 09010 Boaz, AL provided excellent customer service on 11/29/2025 as I was returning to FL from visiting my son in Albertville. While my tire pressure light decided to make an appearance and I couldn't find a decent air pressure machine on Hwy 431 I stopped by the store for a gauge, only to find out my key fob battery was low as well. These 2 young men were so helpful. After purchasing a tire gauge, fob battery and portable air compressor Eric replaced my fob battery and Lenny assisted in making sure my tires were aired up and safe my return trip home. My lucky day in finding the "right" store to stop in. Many thanks.

My wife's car died three times and had to be jumped. I went to Advance in Oceanside, NY and was greeted by a very friendly woman who was helping another person. Within a minute, Dan came out to help me. Immediately, we went outside and tested my battery and alternator. The battery was no longer good, alternator fine. We went back in, got a GREAT price on a Die Hard and he installed it on the spot. I was in the car and driving away in maybe 15 minutes from when I got there... INCREDIBLE! Dan is the Man! Thank you for your kindness and knowledge. I would certainly recommend that store to anyone who needs automotive help! C.C. (I tried to upload the receipt, but it wouldn't load)

My son and I visited store # 07362 at 5550 North Wickham Rd Melbourne FL 5 minutes before closing because my son's battery died down the street at a gas station and we were unable to get the battery to charge with jumping cables so we needed a new battery. ** offered to come down to the gas station and assist us with changing the battery since the store was closing soon and he was about to leave. He met us at the gas station, swapped out the battery, made sure the car started and took our old battery with him. All with a pleasant and wonderful attitude. I do hope the manager at this store is aware of what an amazing employee and person ** is. I will go out of my way to visit this store for my auto parts going forward. Thank you **!

I had to buy a battery for my 2014 KIA Soul. George took ample time to test my car, make sure it was the battery and take out the old battery and replace the new one (one bolt took time). And this was in cold weather! I will be going back so he can test my car and see if my starter and alternator are working properly. Mika was also very supportive and helpful. Such a great experience and I’m so appreciative because cars are essential for working and out of my expertise. It’s wonderful to have people I can trust.

I was going to Altamonte Ave., Schenectady, NY location to get most of my parts. I usually deal with Allie ** while I was looking around to see what kind of accessory parts I wanted. Chris the manager was very unprofessional. He relies too much on his employees to do work that is required by managers. I know for a fact Allie can run that store with her eyes closed. She’s very helpful. She knows what customers want. She’s very kind and she puts up a lot with a lot of BS from her manager. I firmly believe that Chris should step down from being Manager. He is not professional in any manner. I would recommend family and friends to Advance as long as Allie is working.

Had your employee assist me buying head lights. Purchased 2 took them to my MECHANIC. He said they were wrong. I took them back because they were opened a little. They would not return. DO NOT EVER USE THIS STORE. RUDE, STUPID AND NOT FRIENDLY. I WOULD HAVE BEEN BETTER OFF AT A JUNK YARD.

I am reporting a failure of a car battery that was purchased with the reasonable expectation of reliable performance and an adequate service life. The battery failed unexpectedly and no longer holds a charge, leaving my vehicle completely inoperable. It was used under normal driving conditions, properly maintained, and correctly installed, with no misuse. Given the relatively short period of use, I believe this battery is defective. The failure caused significant inconvenience, unexpected expense, and disruption to my transportation. I requested assistance under the product warranty, seeking either a replacement or reimbursement.

Purchased alternator from Advance Auto 12/7/2024, was told that the part had lifetime warranty on 3/10/2025, part went bad and was taken back to store for exchange, was given rough time as this was a differnt store purchase. Store had been closed down, part anyway was exchanged, part again went bad and was taken back to store on 4309 Lafayette St Ft Wayne Indiana on 12/17/2025 as part had gone bad again, where I was told that my warranty was a limited warranty and I had reached my limit of 1 exchange and that the purchase was now over a year old. Obviously advance does not like to honor their products. Not very customer friendly store in my opinion as I was also asked why I beat the hell out of the alternator

When to a store in Lynbrook. Wanted a rear wiper blade for my 2023 Buick Encore. Was told that the part was discontinued. On a 3 year old car? Went online and found the wiper on numerous sites. I will not go there again!