Advance Auto Parts Reviews

I like to start off by saying I was mind blown by the service I received from your manager and the assistant (she loaned me some of her personal tools🙏🏽🙏🏽) on April 16 around 1 PM. They went over and above in assisting-me with my car needs that had me stranded on the side of the road and recommended service center that repaired my car. The people of Chamblee, Georgia are in good hands with this winning team. #06780. Thank.

My name is Anna. I'm from out of state. I left my lights on overnight. I'm out of money and I needed a new battery and lo and behold my battery was still under warranty and they brought it to my attention in advance and then they gave me a new battery just like that the end and I was blown away because when is something ever just that easy in life. Well for me it was today dealing with Advance Auto Parts and the battery situation. Thanks y'all. I was in Oxford Florida by the way. It's beautiful here.

Terrific Advance Auto Parts Store the 470 Albany Ave, Kingston, NY 12401 location. Customer Service at this store is exceptional. A Store Manager that gives a darn and who is willing to take the time to listen to a Customer with a battery warranty issue. This Store / its Manager represents Advance Auto Parts, well. Thank you for your time dealing with me on, 3/8/2025.

I had to buy a battery for my 2014 KIA Soul. George took ample time to test my car, make sure it was the battery and take out the old battery and replace the new one (one bolt took time). And this was in cold weather! I will be going back so he can test my car and see if my starter and alternator are working properly. Mika was also very supportive and helpful. Such a great experience and I’m so appreciative because cars are essential for working and out of my expertise. It’s wonderful to have people I can trust.

When my car battery died, it was a very stressful experience. I called a few places in Cortland NY, but knew that I had to go to the Pomeroy St. location when I got off the phone with the sales associate who spoke with me. When we got there, Brandon and Kamrin at store 6389 were phenomenal. They were helpful, friendly and went above and beyond to help us. They were so kind and did an amazing job on the battery replacement. I would recommend that location.

Last month, I bought TPMS sensors for a Mercedes-Benz at Advance Auto Parts store #06301. After the sensor was installed in a tire shop, I programmed the sensor, but my dashboard is still showing the tire pressure sign. I took the car to the dealer, and I was told the tire sensor is not compatible with my Benz. The dealer installed the new tire sensor, and it was working well, so I returned the old sensor I was given by the dealer.

I made an online purchase with Advance Auto Parts prior to 7pm and paid extra for same day delivery (it was supposed to arrive by or before 8pm). Not only did it not arrive by 8pm - it never arrived at all! I am senior a citizen on a fixed income and now I have to go and spend more money to make my purchase. These people need to learn what "Truth in Advertising" truly means. Shame on them!

I bought a battery 3 years and 7 months ago. It got bad, was after charging at 2V and I went to the Kingston Pike Store in Knoxville TN. The GM told me the warranty is just for 3 years and I cant return/replace. It was already my 3rd battery from them and I didn't want to purchase a new one for another $300. I left with the broken battery. The next day I just wanted to drop off the broken battery to get my deposit core value back. A guy with red hair, beard, tattoed on both arms told me this isn't possible and I had already been told the day before by the GM. I was very calm and just wanted the $10 Deposit and return the battery that way. He had a very bad attitude and during this conversation he even mentioned, if I say one more word, I have to leave the store.

Frankly the worst service I have ever received. Bought TWO bad batteries at this store. Had to have my car towed to a mechanic because it wouldn’t even unlock the doors. The battery was so dead and the car wouldn’t jump (AAA tried). The man at the store was incredibly rude to me, spoke down to me as if I were incapable of understanding the complexities of batteries. Had to have the mechanic explain on the phone why it was showing “good” but when the car cranked up, the voltage dropped from 12.6 to 4.6 and that was the problem. He then scoffed at me and told me only the store GM could do a return on a battery. So I came back the next day at 7:45 am when she was there, but she then refused to return the battery staying store policy and couldn’t understand why I didn’t come back to have it replaced, as if I didn’t have to tow the car to solve the problem.

Purchased some "Premium" brake pads with a limited lifetime warranty. Later needed to replace them and went to get more. While there, asked about the lifetime warranty, which was ignored. Asked a second time and then they looked up the last purchase of brake pads. They said that sure I had purchased the "Premium" pads, but Advance Auto Limited Lifetime warranty is only 45 days. I told him that was ridiculous and lead brake pads would last that long. He then stated that it had other criteria, such as the mileage. I told him that no one asked me the mileage at purchase, how can that be used as criteria? He just shrugged and asked which pads I wanted. I told him none. Will not purchase at Advance Auto again.