Advance Auto Parts Reviews

I purchased a radiator for my car 8 months ago and found it was leaking. I did not have my receipt, and was replaced with no problems whatsoever. Lincoln Nebraska South 10th street. The Advanced Auto professional that helped me was Victor. Thank You!!

Hello, the manager in Griffin Ga at Auto Advance came out and put my tags on my van for me. I’m older woman, she was so helpful. This may seem small to some for me this meant a lot, thank you. I appreciate you for helping me.

Roslyn in the League City store went above and beyond to help me with a warranty for my Optima battery. I was originally told that my battery was out of warranty. She did a great job of taking care of me.

My experience with Advance Auto Parts 4551 mobile hwy. I went today to have my car battery replaced and was met with a friendly smile and a very helpful young lady by the name a **, I hope I spelled your name right if I didn't I'm very sorry but back to my visit. She was very helpful and very insightful too. She answered questions that I had and she also gave me very good advice about my car. As a lady we really dread going to auto stores for help because we don't offend feel welcome.... but today was a different day and the experience was very pleasant and I will be looking forward to another great experience dealing with this auto store. Advance Auto keep up the great work and you guys need more like **!!!

I had an experience today with this company that was disappointing. When we all go to a store and make a purchase with a coupon or gift card. The coupon goes directly towards the overall bottom line of the purchase. This company will proportionally apply a percentage of the coupon to each item purchased. So if you are purchasing things with a coupon. Be sure to purchase things you're sure you will keep. Purchase things you are not sure that you will use separately without a coupon to get your full return.

I purchased a T-stat and O-ring for my F150. I never shopped there before, but my local show didn't have the part. The O-ring was clearly wrong part. I tried to return it and they refused. Huh?! They give me the wrong part, and then refuse to refund me? You've got to be kidding. That was my first and last experience with Advance Auto. Also, in the store the guy at the register had this death metal music screaming. It was literally some guy screaming incoherently into a mic. Pleasant experience.

Ordered 5 cans of white matte paint. In the box came 4 cans of the paint and 1 can of primer. I did not order the primer. Now I have to drive to the store and exchange the primer for paint. I ordered online because I did not want to drive to the store. So now I waste 1 hr time ($60), 20 miles of gas and mileage on the car ($6) for an $8 can of paint.

Store #7930 in Plymouth Minnesota does not know the word customer service. Called them for a part availability, in stock, he pulled the part as I was driving from another Advance Auto store # 3618 that said they had it, but DID NOT! Upon arrival the employee said "we're closed" as he was locking the front door. He knew I was on my way and had the part on the counter for me. He again said we're closed & refused to sell me the part, got in his car and drove away. I had waited all day for two advance auto shuttles that supposedly had the part to be delivered to store 3618. What kind of Management do they have?? I used advance auto previously for years, but the customer service was lacking then too. Tried them again, bought parts two days ago. Now this again. I'm done with Advance Auto Parts.

Narrative: Drove to the location with receipt showing payment to pick up battery, waited at cashier while 1 customer was attended only to see the cashier/receptionist attend to 2 additional customers (not originally in line). When I finally got attention, I was told the battery was not in stock. At this point, I'm a bit frustrated. The cashier softly tells me that another location may have the battery, to which I responded, I drove all the way here and is there a battery replacement in house. The cashier didn't like my response and said give me a chance to talk, so... I listened and after a couple of seconds of silence, I stated "I waited, is there a replacement." No response, I picked up my battery and left telling the cashier "You're a busy man."

This store and their policies are trash. I walked in and told them the make and model of my car and that I need a headlight for it. They told me what headlight it took, so I bought it. Got home and started to change it only to find out it was the wrong one. I went to take it back to the store and they told me they don’t take returns on electrics. Waste of money they told me to spend. Never again.