Advance Auto Parts

Fixing my 2005 wrangler I quickly realized no parts the computer selected would fit. KATHY ** store 3784 matched belts, pulleys by comparing all her inventory. She looked at every belt and I helped a little. She found exactly what I needed. Good because the computer was not picking out the right parts. It all worked perfectly. Thanks. Kathy you really seem to go above and beyond. I plan to do all may parts shopping at Advance Auto!

I started work this morning. I deliver for Instacart. All day my car has acted like it didn't want to start. I finally stopped here and Jennifer came out and ran teat and discovered my battery was bad. She went in and started to do a price check and Bryant started getting everything together to replace my battery. I paid and he went out and got started. Jennifer kept coming out to make sure we were OK out in the heat. Neither one of them complained about having to do it and they both made sure everything was in place. I couldn't have asked for a better experience.

Samuel ** Jr. at store #3919 could not have been nicer or more helpful. He went the extra mile to make sure that I had everything I needed. He walked me through adding oil and other fluids in my car. Answered my many questions with a smile. Could not have been a better experience. Others could learn from Samuel.

Today I was having some issues with my car. I was very frustrated by the time I got into Advanced Auto Parts at 380 W 434 in Winter Springs, Fl 32708. I was in tears. I want to Thank the manager ** and ** for helping me solve my solution. I can't thank them enough. Very kind people working here and deserve to be noticed as such.

A couple of weeks ago I decided to order a part online and pick it up at our local, in town, store. I ordered the part at 8:30am and at 11:30am I went to the store to pick it up. I waited for over half an hour while a guy "looked" for my order. Obviously they hadn't fulfilled it yet so I asked if I could just go and get it and fulfill it myself. He said no problem. Huge mistake on my part. I got my items and when I tried to get the order fulfilled the person behind the counter had no clue what was going on and, of course, there wasn't a manager to be found. So I cancelled the order on my phone and just paid for the items over the counter. They double billed me and I never once spoke to a person in charge as she was too busy and directed me to call the corporate line. It took corporate calling the store to ask what happened and I finally got my money back.

My wife's battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year free replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wife's car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers.

Updated on 8/23/2023: Battery dead this morning after being fully charged last night. I can't afford to run back and forth to get what I need. Waste of my time and gas to be treated like an idiot. Never had this issue with previous management. No respect for long time buyer.

I do not like Advance Auto Parts. I bought car from dealer but the battery was very bad and I checked battery was DieHard Platinum purchased from advance auto parts on August 2022. When I went their branch at Stafford found out that platinum battery has 4 year warranty. But people asked me if I have invoice and I told them no. But they said sorry we don't honor the warranty because you didn't purchased the battery. The same thing happened to me for Walmart purchased battery they honored the warranty without invoice. I think this kind of companies should get punishment for dealing customer like that. I am very very mad at this company.

I called in to my local Advance Auto Parts here in Baytown this morning to check on the date of purchase of my 51R Diehard battery. I told the clerk on the phone the manufacturer decal on the battery read 09/20. She found that I purchased in November of 2020, but the battery had already been warrantied out and there was no available credit. The amount on the account was $0. I asked how could that be if I have the original battery? Was there a date when it was warrantied out? No date, no employee name/number, no records. All she could tell me was that it was no longer in warranty. Sounds like a reason not to warranty a battery 4 months before the warranty expires. Very disappointed in the record keeping, ethics, and integrity of Advance Auto Parts. I started patronizing AAP because I figured the other two (AutoZone/Orielly) were taking all the business in our town. I see the light now. I will never step foot in another Advance Auto Parts.

I purchased ATF product and went to recycle the oil and they would not take it back. They told me to go somewhere else. Poor customer service. They have a sign up they take used oil and ATF back, but do not.