Advance Auto Parts Reviews

When my car battery died, it was a very stressful experience. I called a few places in Cortland NY, but knew that I had to go to the Pomeroy St. location when I got off the phone with the sales associate who spoke with me. When we got there, Brandon and Kamrin at store 6389 were phenomenal. They were helpful, friendly and went above and beyond to help us. They were so kind and did an amazing job on the battery replacement. I would recommend that location.

I purchased a radiator for my car 8 months ago and found it was leaking. I did not have my receipt, and was replaced with no problems whatsoever. Lincoln Nebraska South 10th street. The Advanced Auto professional that helped me was Victor. Thank You!!

Hello, the manager in Griffin Ga at Auto Advance came out and put my tags on my van for me. I’m older woman, she was so helpful. This may seem small to some for me this meant a lot, thank you. I appreciate you for helping me.

Roslyn in the League City store went above and beyond to help me with a warranty for my Optima battery. I was originally told that my battery was out of warranty. She did a great job of taking care of me.

My experience with Advance Auto Parts 4551 mobile hwy. I went today to have my car battery replaced and was met with a friendly smile and a very helpful young lady by the name a **, I hope I spelled your name right if I didn't I'm very sorry but back to my visit. She was very helpful and very insightful too. She answered questions that I had and she also gave me very good advice about my car. As a lady we really dread going to auto stores for help because we don't offend feel welcome.... but today was a different day and the experience was very pleasant and I will be looking forward to another great experience dealing with this auto store. Advance Auto keep up the great work and you guys need more like **!!!

Didn’t shop at Advance Auto Parts. They are a scam. I ordered a oil filter online with a Low price to Advance Auto Parts website and a day later I got a email that they canceled my order, with no explanation, so chat in. They told me because a system issue so they can not honor online price and they refused to fix the issues.

Their Diehard batteries don’t last and will only warranty it once. I have a 2019 Ram Laramie that is going on its 3rd battery. Unfortunately, when I took the 2 1/2 yr Diehard Platinum w/ its supposed 4yr warranty, because it was dropping to 10v with a load tester, I was told you can only warranty their batteries once, even though the replacement battery lasted the same time as the first. I won’t buy Advance Auto anything anymore and will just visit the Auto zone across the street.

Bought a 250 dollar battery w/ 3 year warranty. It lasted 11 months. I went back to store and said if I needed a replacement asap because my mother was in hospital. Got heart surgery. I said the battery is bad but they couldn’t find warranty. I said I’ll just buy another. I need it right away. The manager was nasty said they don’t have time to put a battery in — but they put the last one in. He was very rude. I called customer service complaint like. They didn’t care. He just said “I’m sorry you’re upset, the manager can decide if he wants to Indy all a battery. “. I bought a battery at a competitor and hope to return the bad one for refund. The managers are nasty and not trained. I’ll never buy from them again. Awful. They absolutely DO NOT CARE.

The entire team was very responsive and helpful. They solved my problem. I am a very satisfied customer and highly recommend the Advance Auto Team.

I tried to return a bad battery after it being tested on 2 other battery testing devices. Almost a $300 battery less than 3 months old. First guy I dealt with was very polite, then Mr. Bad Attitude shows up, and wants to test it himself, cursed at the other guy, then he tells me my battery is good, and I told him I disagree, he says the battery is good and he's not going to replace it. I'm more upset about the disrespect I was shown as an elderly customer than the battery. Not once did this guy say "I'm sorry" or offer any other apology, etc. I'm sure this guy will say I'm the one with the bad attitude but that's okay, the younger guy witnessed everything. Needless to say, after shopping at the Waverly, TN store for over 7 years with no issues, Advance will never get another penny from me or my other family members that have shopped there. If I could choose zero stars I would.