Car Computer Exchange Reviews

After weeks of them not being able to find a suitable unit. They then suggested I ship my ECM to them to repair, which I did. When I received it back, I had the same issue as before with my torque converter in lockup. The repair shop diagnosed the ECM was not sending a signal to the transmission to unlock the torque converter. I contacted them explaining this and they asked me to send it back to them for diagnosis once again. After they checked it again, they sent me an email indicating there was nothing more they could do to repair this ECM and they would be sending me a refund in 7-10 business days. This was on Feb. 26th. No refund was sent.

I contacted them again on March 12th about not receiving my refund and they apologized stating they would resubmit it and I should get it in 7-10 business days again. After 10 business days I phoned them and they said the refund had been issued to my card and to give them a couple more days. I contacted them again on March 25th and they again told me a refund had been issued in Feb and to give it a couple more days. I spoke to them again on April the 6th and got the same "we've issued it and you should have it anytime".

I called again on April the 15th stating that I had all my credit card statements since November and I had not received my refund. I was told to give it a couple more days, I explained they have told me that every time I have contacted them and I would like them to send me something showing when it was refunded and to what account. They then said they would have the billing department call me back that afternoon or the next day. The billing department never returned a phone call or sent an email.

After no contact from the billing department I called today April 20th and spoke to another gentleman. He checked my file and stated my initial refund had been declined because it had been over 60 days since purchase and their policy was no refund could be issued after that much time. I explained to him that they told me numerous times it had been issued already and to wait that the refund should post to my account. He confirmed that was in my file and they shouldn't have said that. I also stated that the reason the 60 days had passed was because it took them weeks to search for a suitable ECM to replace mine.

After they couldn't find one they had me send mine in to be repaired and when they sent it back to me it did not work. He sympathized with me but stated there was nothing he or management could do even though the 60 days period passed not of my own doing, but due to them. Again he apologized and stated there was nothing that he or management could do and I should do something on my end. I asked him what that was and he couldn't give me any example. I asked to speak to management and he stated there was no one in management available.

I've paid them $698 and received nothing in return. I was more than polite and patient with this company. They made promises all throughout this only to get a runaround. If you need an ECM or one repaired, I would look for a more reputable ECM repair service and stay far away from them. After they shipped back my non repaired ECM stating there was nothing more they could do. I bought a stand alone transmission controller to bypass the ECM to fix my issues and the transmission works flawlessly now. I should have just done this to start with and never contacted this company. I'm contacting my credit card comp. to initiate a dispute for services not rendered.