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This company is a fraud don't ever do business with them. They'll steal your money. I bought a PCM from the guy named Brian. The PCM didn't last long kept having problems with it was regularly going out with losing programming. I had a brand new 6 cylinder PC from RockAuto I gave him out of good faith being I switched my jeep over to a v8 and didnt need the 6cyl com on top of paying him what he charged and still got rotten service? I went and got three other PCM from salvage yard. That he told me to get that he can program and make them work in my Jeep to work my cluster and only one of them did the other two didn't that's after him having them for over 9 months and after he cashed my $650 money order.
He sent the four pcms back to me in the same condition I sent to him nonworking. I sent two of them back to him and never heard nothing back from him. The one good one I had from the salvage yard that he had repaired the voltage regular in it went bad again, of course. And I sent it to a real PC repair company called Solo in Florida. And those guys fixed it. They are top-notch. Car Computer Exchange is not. They're bunch of fraudsters. They will spoon-feed you all the lies in the world to keep your money. Don't do business with them and that's my opinion. Beware of these thieves crook. And don't waste your time with the Better Business Bureau because they won't to do nothing about them when they should be put out of business. That's my opinion?
Don’t make the same mistake as I did in not reading their reviews. History repeats is my experience with this very dishonest company that has a long history of cheating customers. I have filed an complaint with the BBB.
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Beware on what you are going to purchase. Purchased a new ECM for my vehicle, arrived on time with no issue but after having a mechanic install the unit found out the new ECM was bad and threw a new vehicle code different from what was originally diagnosed. Had to have mechanic purchase their own unit and install to fix the car. When I tried to return the unit I purchased from them I was told I could get a full refund with no issue. Followed all of the required items in their policy and then was only given 58% of the total purchase back. When I called, I was then told that even though I was told I could get a full refund they were following their policy any gas vehicle parts returned would have 25% processing fee and a $50 stocking fee on a case by case basis.
A. Any gas module returned that is not a repair service will be charged a 25% Processing Fee, and a $50.00 Programming Fee.
B. On gas modules returned for repair service that are deemed unrepairable a testing and inspection fee of $125.00 will be charge on modules costing less than $400.00, and $200.00 testing and inspection fee will be charged on gas modules costing more than $400.00.
C. On diesel modules where the cost of the module is over $400.00 and the module is deemed unrepairable there is a $250.00 fee."
When I called Car Computer Exchange, I was told that this statement on their return policy page is what was supposed to be communicated to me and that what was informed over the phone was not correct. Why am I being charged for a processing and restocking fee on a part that wasn't working from the get-go. No other responses have been communicated to me even after I emailed them. On top of that after doing the reduction of their own policy, Car Computer took 31% processing fee and the $50.00 stocking fee. Word to the wise just pay the extra money from your mechanic and don't deal with this group or other groups that I researched online as the parts are less expensive but have a lot of issues to them.
I purchased one of their PCMs, thinking it was a legitimate business, but they are liars and crooks. I received the part that I ordered, but it did not work, so I returned it. They only refunded a portion of my money after several attempts of trying to contact them (phone and in email). These people almost never answer the phone and when they do, they're extremely rude. I cannot believe this company is taking people's money like this, do not purchase!
This is organized fraud and should be investigated. I don't think they even wanted to provide a working part. They lure you in with 48 hr shipment of your part advertised. They collect your money and on to the next sucker. The secretary is a born liar, each lie told to customers rehearsed. It has been 25 days since this nightmare started and still don't have a working part. We have initiated legal action. DON'T DO IT PEOPLE!!!
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Ordered a computer for 1999 Dodge Ram 2500 van and was sent a defective computer that worked for 15-20 minutes and the engine shut off. Sent back the module to Imperial Car Computer Exchange in Cary, NC for a change. I was told they could find no problems with the unit. They sent it to be painted and mailed it back to me. Of course, it did the same problem.
I found another computer locally that does work with NO PROBLEMS and sent Imperial Car Computer Exchange their module back asking for a refund. I was refused a refund because it was beyond the 60 guarantee that they have. Because of their defective products and horrible customer service (supervisor told me that it wasn´t his problem where the computer was being shipped to and what our problems were) I am out $300.00 for the unit, $150 spent on shipping, and they KEPT the original unit from the van and the defective ones I sent back!!! WATCH OUT before you get involved with IMPERIAL CAR COMPUTER EXCHANGE located in Cary, NC.
This company and their product offering sounded like a great idea. It took much longer to get the ECM for my car than they had said it would. When it arrived, my mechanical said it was not programmed as promised. He tried to program it but could not. I emailed several times and called trying to get someone at car computer exchange to talk to my mechanic. It never happened. I called again and they told me to ship the part back and mark REFUND on the box and I would get a refund.
After some time I had received nothing. I emailed them and then did get a portion of my money back. They kept $150. Nothing in any of the paperwork, emails or on line or on the phone said anything about keeping $150 of my money. I am now going to write to my credit card company to see if they can help get the remaining $150 back. Again, it sounded great but it was not. Do not deal with these folks. They also charged the full amount to my credit card the day I ordered the ECM, not when they shipped it. That might have been a clue.
Purchased a PCM for my 99 Durango May 14 2019. It arrived in about a week and would only operate the ignition coil for about 50 seconds then shut down truck getting a no buss display on the dash. I have been nothing but a technician all my 62 years of living. I have scan tools and am aware of the testing procedures needed to diagnose vehicle electrical problems. Keep in mind the original PCM will run this truck indefinitely, it just has no ground control to the purge solenoid. I don't like having an engine light on, so I purchased this PCM from these guys. I sent it back on the 20th of May, and it took over a week for it to arrive at the destination. I called after about 3 days and the girl told me it was defective and they would send another one out to me the next day. I left 5 emails and 7 phone messages with no returns from them.
I called today June 3rd, and the same girl told me the PCM I returned to them checked out OK and they could only return the same one back to me, or give me a half back refund. She claims she didn't recall ever saying it was defective, although she surely had the same name as the Girl that did. Sales, existing orders, and tech support are all go the this same girl that knows nothing except how to be rude and short on the phone to customers. The longer she talks the more ** her language gets, 'til it's not understandable.
So all this time they have been sitting on this defective PCM I returned with no plans to ever call me or contact me in any way. She said they mostly considerate on their incoming calls finally. All electrical circuits and wiring checks out perfect on my truck, but that means nothing to this nasty girl. She just don't care. I am an Automotive Electrical Technician by trade all my life 62 years, and not I have to listen to ghetto language to try to get something done. $257.95 wasted, with no answers for any of my questions, so I turned it into PayPal. How does this society allow a business to operate this way. I am very upset, with my money tied up, for junk yard parts, that they have no knowledge of testing. I had to cancel a trip now because of Imperial Car Computer Exchange.. And why do they operate under two names for 5 years that I know of?? From Joe **.
We sent in our computer module for repair in January. After about a week we got a message stating that it could not be repaired and they would send our part back to us and refund our money. They refunded half of our money and sent back a part but it wasn’t the one we sent in. We have pictures with serial numbers to prove it. Talked to Brian who asked us to send the incorrect part back to them. Once they received it they refuse to talk to us. It is now the end of May and we still do not have our computer module back. We have been hung up on several times, sent numerous emails with no reply, been told off by their horrible receptionist and have been promised a call back. Needless to say we have never been called. I can not say this enough... DO NOT go through this company!!! We are now going to take legal action. This is totally unacceptable!!
On April 20, 2019, I ordered a ECM/PCM from CarComputerExchange.com/Imperial Auto Services, Cary, N.C. for $264.95. I paid for it with PayPal Credit. It arrived on April 30, 2019, after I installed it my 2009 Dodge Ram, it ran worse than my original ECM. Way to lean and was killing my battery. I put my original back in, it ran better except for the misfires. I sent it back and they recv'd it on May 2, 2019, I asked for a full refund of $263.95. After several attempts to find out where my refund was, I finally recv'd a partial refund two weeks later. I checked my PayPal account to find that they had only refunded me $123.95, they kept my $140.00 with no explanation as to why. On May 21, 2019, I filed a dispute with PayPal Credit to get to get the rest of my refund.
Imperial Car Computer Exchange expert review by ConsumerAffairs
Imperial Car Computer Exchange is an automotive computer parts supplier in Raleigh, North Carolina. They specialize in refurbishing and exchanging computers. Customers can order online and receive a programmed, ready-to-use computer in days.
Selection of products: Imperial Car Computer exchange specializes in computers for Dodge, Jeep and Chrysler vehicles but also carries a selection of parts for other makes including select models of Plymouth, Ford, Honda, Lexus and Toyota. They also offer select programming tools and battery chargers.
Free technical support: Because most computer parts are reprogrammed and ready to plug-and-play, customers can generally install the part themselves. If you have questions about the technical process while installing the part, you can call their representatives and receive customized support.
One year warranty for exchanges: Customers who opt to send in their old computer parts receive a free one-year warranty on their new or refurbished purchase. Imperial Car Computer Exchange provides a prepaid return shipping label to make the exchange process simple. If your new or refurbished computer fails within a year of exchange, they will replace it.
Payment options: Imperial Car Computer Exchange makes online shopping simple with several payment options. They accept all major credit cards, PayPal, wire transfer, check or money order. Contact the company through its website to ask about mailed payments.
Fast shipment: This company specializes in fast shipment: your purchase will be programmed, customized and shipped within 1 to 2 business days of your order. Because Imperial uses USPS Priority mail, if you are located in the continental United States, your shipment will arrive within days of your original order.
Best for: owners of major vehicle makes who want to install computer parts themselves.
Imperial Car Computer Exchange Company Information
- Company Name:
- Imperial Car Computer Exchange
- Company Type:
- 602-D East Chatham St
- Postal Code:
- United States
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