Car Computer Exchange Reviews

The cost was a bit more than I originally anticipated based on website ordering, but they called to explain and asked if I still wanted to place the order. After that I heard nothing for almost a week, so communication could have been better. When I called to check status, the rep gave me an estimated delivery date and that's precisely when it arrived. I installed it the next day and returned the core 2 days later. (That was a bit of a surprise - maybe I missed it when placing the order.) However, I was provided instructions and a return label, so it was very simple.

I needed a pcm for my dodge, answered a couple easy questions and my pcm was quickly on its way!!! I plugged it in and my van was quickly on its way as well… however I have returned my old pcm and haven’t received confirmation of its delivery… Otherwise everything went flawlessly!!!

Would recommend over other brands. Never received anything stating when it would be here though. They shipped it through Fed Ex who left it right in the middle of my driveway for a car to hit and be rain on luckily I caught it beforehand. Don't forget they want the old part ripped out of your car and back at their facility within 7 days for your warranty to be valid.

Received package on 6/3/2026. Putting it in 6/4/2026. Everything seems ok, but would really like more communication on the tracking and shipment. Got the email. Asking if it arrived before I even got it. Will know today if it works for my issue with the vehicle.

Excellent experience with Car Computer Exchange. I purchased a PCM for my 2006 Ford Mustang, and the entire process was smooth and hassle-free. The PCM arrived on time, was easy to install, and worked perfectly. My car is running great. I did need a locksmith to program the keys to the ignition, but after that, everything functioned exactly as it should. Their customer service was friendly, knowledgeable, and very responsive. I highly recommend Car Computer Exchange for anyone needing a replacement PCM.

Order was prompt and new computer seems to work as it should, we do not use the car. It went in very often so will have to report back after we've used it some, but so far so good.

Ordered the computer, provided the information, and received the order within the week. Very responsive as well if you have any questions.

Service was great. People answered the phone. Very honest and correct in information. The computer is working great.

I ordered a PCU back on the sixth of June. Gave all my information to a lady named Brittany who claimed she knows everything about everything. She told me my computer would totally be fine. I waited a week and a half never received it. Called back. They said that they were waiting for me to call to give them a part number that they never even asked me for. When I initially placed the order I was upset because nobody called me back and you’ve been over a week. I asked him to please cancel and refund my money. Since I have waited and I hadn’t received anything they canceled. It hung up on me and told me that it would be two weeks before I received my refund of $216.

Part received as advertised. Customer service was outstanding. Parts worked immediately.

They were unable to repair my unit. Total waste of time and money.

The PCM arrived, we were not informed that the unit was unrepairable by anyone, disappointed in poor communication.

I ordered and paid for an ECM for my 1994 Bronco from this business on 11/10/25. They stated they would find another ECM for me, refurbish it and when I received it I would send in my old ECM for a core return. From the start they had difficulty finding a unit for my 1994 Ford Bronco. It took several weeks and they explained when they would find one, it was too far in disrepair to refurbish and send to me. They explained that they were extremely confident they could find a suitable ECM to complete our transaction and to give them some more time to search for one.

Very easy and simple process. I got the working unit that I need in the mail in pretty quick fashion. Everything is in working order. Great experience.

Do not under any circumstance should you use this company. They do NOT refund money. They sell useless products and refuse to fund the money AFTER receiving the product back.

Received our PCM and it had a fault. Would not read Star Smog machine after trying a few different places. All emissions code was clear and monitor set but could not receive information from PCM to smog machine emissions....Contact a customer service and sent the unit back. Paid for my own shipping. I will add receipt to this review and hopes of receiving a refund and they will be sending me a new PCM. That's been my experience so far.....

Fast shipping, order was correct. Only issue was not receiving shipping email. And sadly, the computer did not fix my problem, but of course, that is not the company's fault.

The website was a little hard to use but after I called customer service was very helpful. The Pcm I ordered works great!

Was using AutoECM before this. Always had a problems. Had to sent the pcm in many times but now I have a new place to send the pcms from the dealer I work at too.

TERRIBLE COMPANY - NEVER DO BUSINESS WITH THEM. We also filed a BBB complaint, they have had over 300 complaints in the last couple years. They stole $518 from us. We were told we would receive a refund, never did get it and now they said it was denied.... READ reviews from the BBB or on Yelp - others have had similar issues after I looked a little deeper.

I received my component, installed it engine ran well. The transmission gave me four error codes. A check engine light, warning light came on. I’ve returned the unit to be reprogrammed and or replaced, waiting on replacement.

I personally had very poor experience. I sent my ECM from my 2002 Cummins in for service and I received it back and installed it. 700 miles later it quit working so I sent it back and was told that it could not be repaired and my lifetime warranty was void because it was not repairable and I could not be reimbursed even though I had returned it within the 60. Very dishonest company.

I received my part. It was in perfect condition, and my vehicle runs perfectly. I will definitely advise people to order from here.

ECU looks new/refurbished, but hasn't solved the reported problem. OBDII reader indicated ECU failure. Further review forthcoming upon solving issue.

Quick service, ecm worked as it should. Will be using again.

Thumbs up. Fast delivery. Items works as expected.

Great service. Easy process and will definitely use for in the future.

Great. All expectations exceeded. Fit and look like stock.

Horrible communication, horrible company, will make any excuses possible to screw people out of their money, I'll make sure everyone I know never uses this excuse of a company for anything.

Placed an order on 2-24-26. Cancel on the same day. They put me on their priority list for refund on 3-11-26. Still haven't received my refund. Don't buy from this company. Scammers, scammers, scammers. Worst company ever. I should never even place my order. After reviewing all the reviews I decided to cancel and I'm glad I did so don't order from this company. If you do you won't get your money back.

They acted all friendly when they took my order and got my money. But when I received the computer it was not programmed to my car at all. Even speedometer would not worked. Mailed it back. As they requested. And never received my money back. I had to have my bank go after them. And I won. And got my money back because of KeyBank. Would not recommend this company at all. Person I talked to on phone asking about my refund was rude and hung up on me.

I should’ve went somewhere else with my business. Because their shit don’t work! Hours more spent diagnosing the vehicle again to find out their work isn’t reliable. I’m ASE certified with 4 of them to my name. I’ve passed an electrical course with ACC within a 10 year span. I was the second technician to verify the bad PCM. Both of us having more than 15+ years in automotive.

I placed an order with this company on 1/16 and never received an order confirmation, receipt, shipping information, or next steps. After several days with no communication, I followed up on 1/21 and decided to request a refund due to the lack of response. I was told the refund would take 7–10 business days, but as of 2/10, nothing had been received. When I called, I was told the refund was just initiated that day and that no timeframe could be provided because they are a “small business.” I attempted to speak with a manager and was told to call back later. When I did, I was transferred twice, and the call disconnected both times. Overall, the lack of communication and follow-through was very disappointing. Based on my experience, I would not recommend doing business here.

From delayed delivery with several excuses to a module that was not calibrated to the vehicle we specified our experience was totally bad and we are $320 out of pocket for a product that did not work. We had to pay a local shop another $1,800 for another PCM to get the vehicle back on the road. Cannot recommend based on our experience.

Easy ordering process. Large selection. More than willing to update you on what stage the ecm/pcm is in and will send emails to validate. Have ordered several replacement ecms and definitely have them bookmarked for future business. Great company.

Excellent customer service, called two different times with several questions, staff was knowledgeable and patient during both calls. ECM arrived within a week of ordering and got the truck back on the road. Packaging and shipping label were hassle free.

It worked! Looks good and OEM quality. Need it to fix my o2 sensors. Was showing 8 O2 sensor codes and I couldn't figure out why. Came to fhs conclusion it must be the PCM and a new one fixed it. The people here helped me make sure I got the right PCM to be able to SMOG in CA.

Removed and replaced PCM programmed and tested all works as normal. VEHICLE charging at 14.6V. We are a CDJR DEALERSHIP and installed this PCM in one of our customers' vehicles. Will most certainly use Car Computer Exchange again.

Ordered my computer for my Chrysler Aspen. I was expecting it to come within 2 to 3 days. It came on the 5th day which was okay. Just a little longer than I thought. But once I received it I took it out the box, turn to my truck and started taking the old computer out of my truck, put that in the return box, taped it up, slap the shipping label on it, turned back to my truck, put my new computer in, hooked up my battery, jumped in my truck, turned the key and she started right up, thank you Car Computer Exchange.😊😊😊😊👍👍👍. You should receive the old computer core to start my warranty on January 16th 2026 which is Friday.

Searched for my car part without using the dealership. I found them online ordering was easy and the shipping was fast. I will suggest them to others as well as use them again in the future for service