Imperial Car Computer Exchange
Imperial Car Computer Exchange Reviews
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It's been over a month since I placed an order for a ECM for my truck. I still have not received the ECM or a refund. They will not return any of my emails and don't answer the phone. So I'm still sitting here with a broken down vehicle that I cannot use to get to work and I'm out the money. I would not recommend this place to anyone. STAY AWAY FROM CAR COMPUTER EXCHANGE!!!
DO NOT I REPEAT DO NOT USE THESE SCAM ARTISTS. I should have known even before I got the unit I was in trouble. I got the part and when my mechanic put the computer in the CAR RAN even less efficient than before. We took their part out, called the company and they told me they set the emissions to California standards. THEY SHIPPED THE COMPUTER TO MY NEVADA ADDRESS where the car is. A 5th grader could have caught that this was the wrong state they set the emissions to. It took me a minute to return the worthless part and when I called about my credit they said "sorry it's after 60 days." Hey guys admit your mistake, refund my 200 bucks and I'll revise this post. Everyone I have talked to at this location has been dismissive to downright unprofessional. They have my part. I want my 200 back. Mark **. I'll keep posting this same review until you satisfy this very unsatisfied customer.
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I wish I could give negative stars. They 100% paid for these google reviews. Just read the reviews from https://www.consumeraffairs.com/automotive/car-computer-exchange.html before purchasing. It comes down to their exchange policy and terrible customer service. They start the 60 days exchange policy from when you swipe your card. I did not receive the part until 28 days after purchase. The part did not fix the issue and I wanted to return. They said I was 2 days past the policy even though I didn't receive the part until a month after purchase. It was a $700 purchase. THIS COMPANY IS A SCAM.
Was told that full refund would be no problem because the part is not what was wrong with my car. Sent it back and took 14 days to get refund but only got partial refund. Went to ask why and got hung up on.
I wish I had read these reviews before I made my purchase. I have a 2005 PT Cruiser Turbo. Bought a PCM here for $508.95. It worked for about 5 mos then the engine light came on. My mechanic said it was code 1604, the PCM was the problem. I contacted Imperial and returned it for repair. I came back 2 weeks later and was totally screwed up. My gauges didn't even work. I took it to my mechanic and there were 16 different codes that printed. I returned it and explained the problem. 2 weeks later I called and was told they are working on it. A month later, I called again and no one would answer the phone. I called 5 different times and still no answer. I left a message and am waiting for a response. DO NOT DO BUSINESS WITH THIS COMPANY.
Here is my experience - I purchased a "Rebuilt ECM" for my International 4700 series truck with a DT466e engine for $1495. When I ordered it, I told them that I had to leave that next weekend. I even sent them a prepaid FedEx label for overnight shipping. Well, it took two days before they shipped it, because "they had to locate a core" (despite saying it was in stock).
When it arrived, the truck would not start. I called them right away. I was told that it was tested in the shop, and I should look for another problem. After not being able to locate the issue, I was forced to have a mobile repair shop scan it with their computer. Yes, the supposedly rebuilt and tested ECM failed the injector buzz test. That is the most basic test. So, now that my deadline was nearing, I called them again. It took another whole day of calling just to get them to answer the phone. "No problem, we will send another one out." I offered to send another overnight FedEx label, but they said that they would cover it.
After waiting 2 more days, I called and they told me that they could not find another rebuildable core, but they just located one. Ok, so I assumed the next day they would send it, and I would be in business. Well, when it did not arrive, I called again (and again, it took most of the day to get someone to answer the phone. This time, they told me that they would not send out another one until I sent this one back and they would evaluate it. This was the first time they said this. NOW I AM SCREWED.
At this point, I had no choice but to buy a factory International part from the dealer ($3500). Here is here it gets interesting! I sent the bad one back, requesting the "Iron Clad Guarantee" as stated on the front page of their website for a refund. After several calls (unanswered) and Emails (unanswered) a refund of $695 appeared on my statement. I paid $1495. So I called, and called, and sent more emails. When I could get through, they said that they would check with their "billing department". THEY SIMPLY RAN OUT THE CLOCK SO I COULD NOT DISPUTE THE CHARGES ON MY CARD. After more calls, I was told that I was given a refund as per their return policy.
First of all, this was not a return, it was a breach of contract. Consumer law has an implied warranty of merchantability, which means that if you buy something, you expect it to work. This was dead out of the box. Remember that "Iron Clad Guarantee"? It means nothing. AND THE MATH DOES NOT ADD UP - Assuming that they charged me 30% restocking fee, and a $250 programming fee, (which I never received any type of documentation of) that is not an even number of $800. I hope by sharing my experiences with them, that I can save someone else the hassle.
This company is a rip off. Ordered a ECM for truck and it didn't work, sent it back for an exchange and the 2nd one didn't work. Have been fighting with them to get a refund and they just keep hanging up on us. They told me I was an idiot who didn't know what I was doing even though I've run a successful auto shop for 30 years!! I have never been more insulted by a company in my life. It's been almost 2 months and still haven't received a refund. $1265 down the drain. DON'T ORDER FROM THIS COMPANY!!!
!!WARNING!! I do not recommend doing business with this company!!! If I had the option to select no stars, I would. The customer service is non-existent. They rarely answer their phones and when they do, they are exceedingly rude. I ordered an ECM for my Dodge Durango and it didn't function properly with my vehicle. I returned it according to instructions provided by the sales department and they never responded to inform me that they received the unit or that a refund was being processed. To contact someone regarding a refund, they instruct you to email their refund department, which I did. I never received a single response from those emails. When I finally was notified of my refund by the sales department 2 weeks later, they refunded less than half of my money. In my experience, Carcomputerexchange.com was a company devoid of ethics. Do not allow yourself to become another of their victims.
Paid $619 for a computer for my F350,,. They sent me two computers that wouldnt even turn the truck on,,. They offered me a refund then sent me half my money back and kept the rest for doing absolutely nothing,,. Totally worthless company,,. Run far and fast away from this company.
The company website shows Car Computer Exchange but only comes up as Imperial Car Computer Exchange. They are out to scam people and take their money. I purchased an ECU which was no good, and got the run around for 4 mos. and still to this day have nothing (no ECU or a refund) to show for it, and they have my money. They state they offer refurbished car computers and offer a lifetime warranty which did not work in my case. TOTAL DISHONEST COMPANY!
Imperial Car Computer Exchange author review by ConsumerAffairs Research Team
Imperial Car Computer Exchange is an automotive computer parts supplier in Raleigh, North Carolina. They specialize in refurbishing and exchanging computers. Customers can order online and receive a programmed, ready-to-use computer in days.
Selection of products: Imperial Car Computer exchange specializes in computers for Dodge, Jeep and Chrysler vehicles but also carries a selection of parts for other makes including select models of Plymouth, Ford, Honda, Lexus and Toyota. They also offer select programming tools and battery chargers.
Free technical support: Because most computer parts are reprogrammed and ready to plug-and-play, customers can generally install the part themselves. If you have questions about the technical process while installing the part, you can call their representatives and receive customized support.
One year warranty for exchanges: Customers who opt to send in their old computer parts receive a free one-year warranty on their new or refurbished purchase. Imperial Car Computer Exchange provides a prepaid return shipping label to make the exchange process simple. If your new or refurbished computer fails within a year of exchange, they will replace it.
Payment options: Imperial Car Computer Exchange makes online shopping simple with several payment options. They accept all major credit cards, PayPal, wire transfer, check or money order. Contact the company through its website to ask about mailed payments.
Fast shipment: This company specializes in fast shipment: your purchase will be programmed, customized and shipped within 1 to 2 business days of your order. Because Imperial uses USPS Priority mail, if you are located in the continental United States, your shipment will arrive within days of your original order.
Imperial Car Computer Exchange Company Information
- Company Name:
- Imperial Car Computer Exchange
- Company Type:
- 602-D East Chatham St
- Postal Code:
- United States
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