Rakuten.com Reviews

I ordered a pc graphics card for $170, and paid an extra $20 for overnight delivery. After a few days I went to buy.com to check on it's status. The tracking link said there was no information available. After a week of getting the same lack of information, I emailed them asking for a status. They directed me to their tracking page, which contained no information. I filed a claim.

I went to buy.com to see if there were any deals I can get on toys for my children during Christmas time. I did find a few things that I liked and decided to give buy.com a chance (bad idea). I placed the order, and after a couple of weeks have passed I got curious about my package. I checked online, and they told me it was shipped. I emailed buy.com, and they explained that it was shipped, I had explained that I did not receive it. At the same time I had ordered from Amazon and did not receive that either. So I came to the conclusion that both of my packages were left at my front door at an apartment complex (there is a front office to leave boxes) and were stolen. Amazon did replace my package in 2-3 business days. It has been over a month battling with buy.com about my package; they have sent me their phony email stating that it is my responsibility to be home when the package is delivered. If that is the case you should notify the customer of an expected time and date. So after constantly calling 1-800-800-0800, I keep getting the run around and their telling me that their claims dept. denied my claim and will not refund my money back to me! Nor will they even reship my package.

I ordered NEW Jabra C820s Active Noise Cancellation Headphone from Buy.com on 12/23/2007. Headphones arrived on 1/2/2008. But they were not NEW. Both left and right sides had pretty visible scratches on them. Apparently, Buy.com sells refurbished or used product, but nowhere this was mentioned on product page. I called them up, they promptly issued RMA and I requested to send me NEW headphones. According to their e-mail they got them back on 1/9/2008. Today is 1/25/08. I still don't have them. Instead I have many e-mails from Buy.com that they received RMA and will SOON send me new product. I called Buy.com's Headquarters. The rep (Jenny)only could tell me that they have a problem with the supplier and if I want I can get a refund or wait longer. What a great company. Why should I care that they have problem with the supplier? I wouldn't recommend buying from them. Scam website and customer support.

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the product was IN STOCK. Thinking that the product would be shipped shortly, I waited. After five days, I checked the website which still said the item was IN STOCK. I then called the sales line, and they confirmed the item as IN STOCK. So, I called customer service and asked where my product was. She told me that it was OUT OF STOCK. I told her that the website and her sales department claimed it was IN STOCK. She then agreed that it was IN STOCK and couldn't explain why it had not been shipped to me. I asked her why she lied to me about it being OUT OF STOCK, but she didn't give me an answer.

I purchased a Sansa refurb MP3 item as a Christmas gift on 12/04/07, and it was opened Christmas. The item was defective, and Buy.com refused to exchange it for another one or refund my money since they have a 14- day return policy. I mentioned the item was a Christmas gift and not opened until after Christmas, but they said the policy is the policy.

Placed an online order for Asus Eee PC. Something was wrong on their website, and when I clicked to place the order, an error message came in that the website is unavailable. Went back and checked my order history, nothing was there for the order. Checked my email and no email from Buy.com. Went back and placed the order again. Same story. On the last step for purchase, again an error message. Checked my email and account history; and nothing was there. Then the third time I tried, the order went through. Everything was fine, except that after 10 minutes, suddenly THREE emails popped into my email account, and seemed I have ordered three times. I immediately went to my account on Buy.com and canceled the first two orders. Then I called Buy.com to make sure the first two orders are canceled. Was put on hold for 27 minutes before someone picked up. And then they claimed that I only had 15 minutes to cancel the order, and now it is too late.

I purchased an ISound Ipod player for Christmas for my boyfriend. I did not open the item prior to him opening it for Christmas, so did not realize that the speaker wires were missing, so it was unable to play at all.

I ordered Frosty the Snowman on DVD on Dec.15, hoping to get it in time for Christmas. I never got it. They keep giving me the runaround about being shipped, but I never get it. It's always stuck in Hazelwood, MO,

Right before Christmas, I applied for a Buy.com credit card to use strictly for gift purchases throughout the year. Although I did not get an instant approval online, I was contacted by Chase on December 28, 2007, about my application. The call started off okay, with the woman verifying my information. But when she told me that they had pulled my credit report, that's when it got weird. "We see that you have $32,000 in credit card debt, but you only make $30,000. How do you intend to pay and what are you charging on these credit cards?" [L o n g P a u s e.] "Excuse me?" I asked. "Why do you need to know that information?"

I am being charged $11.99 USD every month on my CHASE BUY.COM credit card since November, 2007. I have been charged twice so far. I never wanted this service. I am illegally being charged for this service.

I ordered a Wii Zapper from Buy.com on December 18th, with 2-day shipping so that it would arrive by Christmas. The web page said it was In Stock. But 2 days later, Dec. 20, I get an email saying it would be delayed, because it was being back-ordered. So I requested the item canceled, and after not hearing anything by Dec.23, purchased a replacement gift locally.

$40.00 down the drain so far. I'm not done fighting this and plan to contact my credit card company to see what actions I can take.

On Nov. 26th, I ordered a digital camera and printer from Buy.com. They split the order, sent the camera via UPS which I received. The printer was sent by Fedex ground and Fedex says they left it at the front door, but my wife and kids were home all day and we never received a 30lb. box at our front door. They did not request a signature! Numerous calls to Buy.com resulted in nothing. Their customer support center in the Philippines will not resolve the issue, will NOT let me talk to anyone in the US, and only says the corporate office has not replied to us yet. That is passing the buck! It is now 6 weeks later and they messed up my son's birthday and now Christmas because of this fiasco. They charged my credit card $180, delivered nothing, and now I'm going to the media as well.

I frequently purchased items from Buy.com, however, will never be purchasing anything else from them. I ordered Barbie Island Princess PS2 game for my daughter for Christmas and when she finally got it we attempted to play it but the disc is clearly defective and did not work. I promptly sent an email to buy.com and got an automated response stating that it had been over 14 days therefore it was past the return date. I sent them another message and stated that it was a gift purchased earlier but just recently given and to please respond with a personal message and not with an automated one. Well, I got another exact automated message. They clearly do not read their messages, nor, seem to care. I lost about 30.00, but, they in fact have lost more since I will not be shopping there and will be spreading the word to my friends and family. Amazon and overstock are MUCH better and have friendly customer service :-)

I purchased Halo3 for my son as a Christmas gift. $65.00 brand new and when he opened it we noticed the disc was damaged (circular line on it) so it is not readable. Their reply to my inquiry was that since it was over the 14 day return policy they won't give me an RMA#. Nice customer service. Most places give a grace period on gifts like this. It is ironic that in their email response to me says they are looking forward to assisting me with future online purchases. Yeah right, like their will be any in the future.

Buy.com's return policy is deceptively short. I ordered a music CD for my wife Nov. 30 as a gift for her on our wedding anniversary which is on Dec. 18. Turns out she already owned a copy. I attempted to return it and found that I was too late to do so according to their return policy of two weeks. I made the wrong assumption that I would have thirty days. Oops my mistake!

I purchased two items on 12 Dec 2007 which were in stock and would ship in time for Christmas gifts. The first item shipped right away, the 2nd, an Ipod touch, set in processing for 7 days. Not 1 of my 8 emails via their website customer service were answered. I then requested to cancel the item; I got an automated response saying they received the cancellation request. I then purchased the item from Best Buy, and it shipped in time for Christmas. The next day the buy.com website showed the item in warehouse. I again sent two more detailed emails and no answers from buy.com. They then shipped the item 2 days after I requested cancellation and have yet to answer 1 email. I finally Googled their phone number and spoke to a customer service rep who said to bad, so sad. Return the item and we will process a refund.

Buy.com has got to be one of the worst places you can purchase from. Their customer service is terrible. I ordered the guitar hero for the WII system, and the confirmation email from buy.com had the correct SKU number for this item. When the product arrived it was for the PS2 guitar hero and a completely different SKU number. Since the PS2 version was widely available and the WII not, this was obviously done on purpose just to fill an order and charge a credit card.

I never got the DVD in time for Christmas, and I am out about $18.

I ordered a Zune from Buy.com on 11/23/07. They gave me a tracking number but never said which shipper they use. I tried all the major ones: USPS, FedEx, DHL, UPS with no results. But, if you use their internal buy.com shipping tracker it says they shipped the item, but it has been sitting in Dallas, TX at the sortation center since 11/25/07 and hasn't moved. My first complaint email was sent out on 12/1/07 saying that I did not receive my package yet. They finally responded on 12/6/07 and said that a claim has been issued on my behalf. Three weeks went by and no email response at all. I decided to look my order up on their system for my claim only to have been denied. In their "The claim has been issued" email, they specifically state and I quote, "We will update you on the status of your claim via email or phone." I got neither. They deny the claim and hope I forget that I ordered something from them.

I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales at $94.95 on 11/24/07, and until today (12/25/07) I still didn't receive my order yet. Buy.com never shipped out my order but continued to send out several emails to me offering the same item for $109.00 and up, instead. They regularly posted it for sale for $109.00 and up on their website, too. Each time I checked the status of my order, they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to people who would paid $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and cancel.

I followed all the rules and still did not receive my rebate from the manufacturer, Crucial, as advertised by the seller, Buy.com. What can be done to reform these liars and crooks?

Something really needs to be done about buy.com. I ordered an xbox 360 hd/dvd player for my grandson for Christmas. I told them it was my mistake, I thought it was the game player. I contacted them 15 days after it had shipped, not after I received it. It wasn't until after I had received it that I realized that it was the wrong thing. Instead of getting one, they sent 2.

MY Brother will not take this MP3 player to the desert...but he will take one from somewhere

I ordered a Viewsonic Monitor from Buy.com on December 4, 2007. The monitor was shipped, and when it reached El Paso, FedEx shipped it back to buy.com. I can only assume it was damaged. Buy.com did not contact me or ship out another monitor. I sent email messages and none were returned.

I placed an order for 4 Botanical Garden Note Book Organizer Calendars on November 30, 2007. I paid via PayPal and received an order confirmation email expecting to see them within a week-10 days since they were in stock when I ordered them. On December 8, 2007, I decided to check into the order and emailed customer service. I again received an automated email with the standard "we are looking into this and will respond within a day or 2." Today, with no further response, I decided to check the MY ACCOUNT page at Buy.com again and see what I could find. Well, to my surprise, there is no record of any order.

On 11-23 I ordered a Zune from Buy.com. According to the tracking, it was shipped to me. According to their official tracking it went to Houston and then sat there. I contacted them by email on 12-10-07 to see where it was. No response. I contacted them by email 12-11-07--again no response. I finally called them on 12-12 and was passed around to Michelle and then Fits. Fits stated that there is no official tracking and that they have no contact with the shippers. They offer to send me one when they get them in (no time expectation) or possibly refund my money. I chose the refund and we will see how long this takes! Stay far away from this business.

I ordered a new Logitech VX laser notebook mouse on Cyber Monday 2007 from Buy.com for $59.99. What I got was not a brand new mouse. They shipped me a used mouse.

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I ordered several DVDs from Buy.com, using Google Checkout for the discount. I never received them, even though the delivery information says they were delivered. I seem to have a less than reputable mailman, who I know has lied on tracking information before so this does not reassure me in any way. So, they will not reimburse me or replace the items because the USPS says they were delivered, even though I did not receive them. They were certainly less than helpful. Their customer service emails take several days to receive, and in order to call them you must request a phone number. I waited for over 30 minutes to reach a person, then was put on hold several more times. In the end, even though I paid Buy.com, I did receive the product; and they were willing to do nothing.

I had purchased from Buy.com a Western Digital 120GB external backup hard drive WD1200. According to the description at Buy.com I should have been able to set this to back up my PC. The unit did not work, and I spoke with Western tech support on three occasions until the third person told me this unit does not come with back-up software. I would need to get a third party SW, for $90. I contacted Buy.com and wanted to exchange this for another unit that had the backup SW embedded in it, but their policy only allows return within 14days. I explained that Western personnel were dragging me, and it took three people to tell me the facts and that I didn't want just to return, but to exchange, but they didn't care. The unit I purchased for over $100 is worthless as is.

I now need to spend more than $200 to get the product that I paid buy.com $100 for. Sure they will likely refund that $100 but they should honor the agreement that we reached when I purchased the device.

My son sent me a link to Buy.com for the camera he would like for Christmas . He said if i paid through Google Checkout I would get $10.00 off . I went through the process of ordering which brought me to the Buy.com website. I thought nothing of that. I then added the camera to the shopping basket and proceeded to checkout, and to my amazement the transaction was completed before being prompted to the billing/shipping address fields and relative credit card info . Looked into to this right away and discover somewhere in the past i had ordered with buy.com and they had my info.

Buy.com officially has absolutely abysmal customer service and ordering policies. I live in the states but was in the UK during the Thanksgiving holiday. I wished to take advantage of their sale, which admittedly had some very good prices. However, a day after placing my order, I recieved notification that it had been cancelled. I then spent over an hour on hold at their 800 number (which, suffice to say was not free for me calling from the UK) to find out why only to be sent to the wrong department and had to wait another 20 minutes to get to customer service. They explained that orders with non-US IP addresses are automatically cancelled. This alone I find absurd, as if they never expect their US customers to use their ONLINE service from abroad. This order was cancelled DESPITE being delivered to a US address.

I purchased a Coby DVD-283 DVD Player from Buy.com. I did not open the box until two weeks later and then it broke within a week of setting it up. Buy.com has a 14 day return policy. The mfr. wanted me to pay $15 to send it and $15 to have it shipped back which was basically the price of the DVD player. I decided it wasn't worth it but did immediately post a detailed review on the Buy.com website. I also mentioned that Buy.com would not take it back even though it was only 3 weeks old. They did not post the review. So basically the great reviews you see are because they don't post the negative ones. I will never purchase from there again.

I foolishly ordered from Buy.com, and never received my product. I complained, and after a fourth letter, I finally got a response from the company which stated that it was against their policy to make refunds or provide replacements for items lost in shipment, and that their reponsibility ended once the item was turned over to the shipper. They further stated that I would have to pursue any claim for reimbursement with the shipper, but of course, they will not even tell me who the shipper is. Futhermore, I know that this will be fruitless as the shipper is the the one with the contractual arrangement with the shipping company, and not me, so I am sure I would receive that as the response from the shipping company, assuming Buy.com would ever tell me who that was.

I ordered a Zune player from buy.com. It was damaged in shipping because they didn't package it correctly (bubble envelope). I called up exactly one week from when it was shipped out of their facility and was told they wouldn't take it back. Apparently they are in the business of shipping out packages to be damaged in the shipping process and making it your responsibility.

I bought a hard drive from buy.com and It's been over 4 months of phone calls and emails with just the run around. Stupid ups delivered the package to the wrong address, the person at the wrong address refused the package. I was keeping a close eye on the tracking # and when I noticed that it was being returned to sender I called ups for them to send it back out to me but they refused, saying I had already refused the package.

Purchased an item. Later than day. buy.com sent an automated email saying I didn't complete checkout. Verified with paypal that the transaction, had, in fact, been processed. Buy.com replies to my numerous emails saying that the item is backordered. After more inquiry via email, am told that my order was cancelled because of non-payment. Confirmed payment again with paypal.

Have never received a Buy.com $100 promised rebate on a Hanns G monitor. Would not have bought the item without the rebate. Have received confirmation that rebate was being processed and everything was done correctly. Still, a year later, no check.

I bought a hard drive from Buy.com. It did not work. I tried it in 3 different computers. I called customer service and waited a LONG TIME (30 min.). I got the return label, drove to a UPS store, and paid $3 even though I had a pre-paid label. Lost 1 hour. After another week received the replacement and had EXACTLY SAME PROBLEM. I called Customer service again and this time I waited at least ONE HOUR. Again I returned it using the pre-paid label, drive to UPS store and pay $3. VERY BAD SERVICE with Best Buy.com response time and not trustworthy products. I will NEVER buy again from Buy.com. I lost almost 4 FULL hours on that matter.

I made a purchase at buy.com on October 14. On Oct. 17 order was sent to warehouse and on the 21st the item was back-ordered. While purchasing, buy.com stated 1-2 days for order handling. Web site states they never charge credit card until order is on the way. WRONG--I was charged!

I purchased a USB Hard drive which arrived during a 3-week business trip. $100 drive was faulty, tried to RMA - 14-day return period had already expired. Warranty listed, 1-year limited.

I ordered a Logitech Wireless Music System for iPod on 12/17/06 as a Christmas gift. The price was $51.99 at Buy.com with a $20 Google checkout credit and a $25 rebate offer. Buy.com showed the item in stock, accepted my order and charged my credit card.

NEVER BUY.COM!

I bought a Kingston USB driver at the price of $44.68. It was supposed to have a $25.00 mail-in rebate. After I mailed the barcode to Kingston, Kingston said this product has no rebate at all! I will never buy anything from Buy.com!

Received the Deadwood Season 1 DVD set for Christmas. No problem until I go to the 8th episode - then, the DVD stuttered & skipped. Contacted Buy.com and was told that the purchase was past the 14-day return period. Well, of course it was - it was a Christmas gift. I guess they expect you to sit down & watch the whole series at one sitting! I don't know about them, but I've got a job! They did say that some manufacturers would often exchange the defective unit, but do they give you the phone number or any other contact information - NO! After reading the other complaints, I wouldn't buy anything from this outfit. Customer service, my ass. As I understand it, the oh-so-lovely Rose, who answered my email inquiry, is located in sunny India.

I made a rather large purchase with Buy.com for my children's Christmas, the total being almost $1,000. One of the items was an XBOX 360 PRO, which includes the hard drive, at a price of $399.99. When I received the order, which was suppose to total 11 items, only 10 arrived and the one thing that was missing was the XBOX 360 PRO.

I bought two digital photo frames as Xmas gifts, $150 each. One of these was defective right out of the box. Buy.com will not replace it because it was more than 14 days after purchase. With this policy, the only safe way to buy a gift from them is to open the package and try it out before gifting it, or by ordering it within 14 days of xmas, (with the risk that it could be sold out or back ordered). I would recommend that you NEVER buy a gift from this online retailer. Most reasonable retailers will not start the return clock until Dec. 25th.

I bought an Ipod from Buy.com that was advertised. Then they informed me that they never had that product in their stock. Despite my numerous emails, they are not returning my money.

I ordered two memory cards for my kid's cell phones but they sent only one in a small envelope that would only fit one memory card package. I contacted them the same afternoon that I received shipment and filed a claim.

I was given a gift certificate for this company. I ordered a music download and everything worked fine. Later, I ordered another download and did not receive it. I had great difficulty contacting the company. THe online email form did not work. I called their customer service number in New Delhi, India and talked to a suuport rep whose accent was so heavy I couldn't understand him. I have sent MANY emails to the company asking to terminate my account and refund my $18.22. The only response I get is a form email saying they have received my information.

I bought something off of their site and a month later I was charged $9.99 on my bank card for something that they say that I signed up for when I made my purchase. I did not and have not signed up for anything from Everyday Value. Everyday Value said they sent me three emails, that I never got.

I have a situation where my 2 rebates (of $80 each) are not being honored for my two cell phones bought along with new Cingular service from buy.com. At the time of purchase I had repeatedly asked for the terms and conditions of the rebate and was informed that the rebate was valid for rate plans of $39.99 per month or higher. I had also specifically asked about changing the rate plan and buy.com sales agent informed me that the rebate would be valid as long as my new rate plan still met the $39.99 minimum. Now come time of rebate processing I am being told by inphonic (company processing the rebate for buy.com) that my rebate won't be honored since I changed my rate plan from $89.99 to $69.99. If I had known this would become an issue I would have signed up for the $69.99 plan to begin with and not heeded to the assurance given by the buy.com sales agent.

On Aug 17, 2006, I bought a camera tripod.online at Buy.com. Immediately, I started receiving email spams from all sorts of online companies offering all sorts of things. I realized that Buy.com had disseminated my email info to these companies.

I bought a cell phone from Buy.com where they have offered a mail in rebate of $250.00. As per the requireemnt all documents were sent to the specified address. Neither they are sending the rebate nor they are responding to the emails. They have got a phone number to lodge cell phone related complains where you will never find a customer service pesonal but a automated voice messgae. Very unprofessional. I will never recommend this site to buy cell phone.

On Buy.com, I attempted to purchase some music online. I had problems with the transaction going through initially, but then it said successful and showed the download link to download my song. For the last two days, I have not been able to download my song because the website errors out and says there's an issue they know about and are fixing. I tried to contact them and the website help form returns me to a Page cannot be found error. There is no contact information on the website either to contact customer service. I feel scammed here.

First of all, I never had any problems with BUY.COM products, but whenever there's a delivery issue, it takes them at least 2 months to resolve it. And when you put a claim through e-mail, they reject it without a specific reason. My lastest case is that they have sent my package to the wrong address, and now the package is sitting in a USPS office for the last month waiting to be picked up. Ofcourse this is also a USPS mistake, but now buy.com is rejecting my claims on the basis that they haven't received the item back. I called the USPS office concerned and they couldn't even find the package. Since buy.com has put the wrong address on the package, they should be refunding me my money no questions asked. Anyways, I dug up in some places and found the 1-877-780-2464 which will connect you directly to Bombay customer service...good luck trying to get something out of them, but it's what made my previous issue take as short as 2 months to be resolved.

Whatever you do, don't buy from buy.com (or from Acer for that matter). In November, 2005 I purchased an Acer Ferrari 4000 laptop computer from buy.com at a cost of over $2,200. This laptop is a complete lemon that after four months refused to boot into the operating system. It has been back to Acer twice for repairs but they haven't fixed it.

Ordered a cell phone. I was charged more than the price. Tried to resolve it and did not get a satisfactory response. So I cancelled and got an RMA and retrned the phone which was never activated or opened. They would not refund me the money. They recieved the product on Dec 19th. Filed a dispute with credit card company and they are saying that address is non existent when someone signed for it.

I ordered a Palm One handheld with the understanding that I would receive free shipping, as advertised on the web site.