About Rakuten.com
Rakuten, formerly known as Ebates, serves over 12 million users in the US by providing cash back deals and promo codes for shoppers. With a browser extension tool and over 2,500 brands on its site, Rakuten offers deals and savings in nearly every online market.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- 1 stars
Pros
- Deals and discounts available
- Sign up for free
- Cash back earnings on purchases
Cons
- Limited rideshare offers
- Must have a PayPal account
Bottom Line
Rakuten’s promotional deals and coupons let you save money on everyday purchases. The online shopping platform provides opportunities for people to earn cash back on products from more than 2,400 brands.
Top Rakuten.com Reviews
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99% percent of the time rebates go through seamlessly… It's a no brainer to head onto Rakuten website and go through one of there links to receive money back on products I buy on ...
Read full reviewI’ve been using Rakuten.com for years. Getting money back each time I shop online is awesome. The site is easy to use, and if there are any questions, the member services departme...
Read full reviewWhat is Rakuten?
Rakuten works with a wide variety of stores to give you cash back deals and discounts. With Rakuten, you receive cash back payments every three months, either through a check in the mail or via PayPal. The company’s browser extension tool lets you see deals when searching for products on the internet, and its Price Magic feature lets you see what percentage you’ll receive in cash back rewards.
How does Rakuten work?
Rakuten gives you access to coupons, sales and cash back rewards all in one place. Its website includes all of the brands and services it currently works with, including companies like Groupon, Ulta, Nike and Sephora.
Rakuten lets you shop any way you want and earn rewards. You can access its tools through Rakuten’s mobile app or shop from its website. You must add a credit or debit card to your account to use Rakuten’s mobile app features.
The Rakuten Cash Back Visa card lets shoppers earn up to 3% extra cash back on qualifying purchases and 1% cash back on all other purchases. The Cash Back Visa has no annual fees and comes with a zero-fraud-liability policy.
Is Rakuten free?
Signing up and creating an account on Rakuten is free for customers. When you make a purchase using Rakuten’s services, the company makes a commission or takes a percentage of the profit from the seller.
Rakuten FAQ
Can I trust Rakuten?
Rakuten is an international company that takes precautions to ensure it complies with the General Data Protection Regulations. Reputable brands and stores trust Rakuten to provide promotions and deals to its customers.
How do I contact Rakuten?
Rakuten offers a help center on its website. Customers can also get more personalized help through their account after signing up.
How do you use Rakuten in stores?
To use Rakuten in stores, shoppers need to download the Rakuten mobile app. With the app, you select the store you’d like to shop at and see available offers. You then need to link the offer to your account and use your debit or credit card to make a purchase. It typically takes a few hours or days for the funds to appear in your account.
What is the catch with Rakuten?
There’s no catch to Rakuten, but you must buy items to earn cash back. Once your account has reached $5, the company releases cash back payments. Earnings depend on the amount you spend.
Is Rakuten legit?
Budget-savvy shoppers who would like to save while buying items they need should look into Rakuten’s discounts and cash back rewards program. We recommend Rakuten for families, avid shoppers and travelers who would like to earn rewards on their purchases.
Rakuten.com Reviews
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Keeps crashing. Lost out on 2 big purchases not to mention the $10 for making a purchase over $25. Well one of my purchases was $96 and the second got so frustrated from all the crashing I just ordered through the ulta app directly. Was also asked to delete a version of my web that's why it was crashing so I did and it still would cash. Doubt I even got my credit for the heydude purchase I made ... Never had this problem before. Even deleted and reinstall the app. No help. Basically losing money so if it works for you great. Me? It did nothing but cause frustration. Good luck losing money they'd promise.
So I joined Rakuten 8/25/22. Activated it and bought so many products from Ted Baker, Hotwire, Walmart and NYX PROFESSIONAL. I did huge purchases especially through Hotwire for a time I was living in hotels for work. Only credited me $13.79. To get that amount sent, I filled my address and PayPal (they already had my address-so not sure why asking again), and then they say they will send a code to my email. Code never is sent. Not in spam folder. Not in my email address. Wrote them 6-8 emails. Still going round and round. This company is dishonest, lacks integrity. They waste your time and are not effective at back end of customer relationships. They already have all your information, track what you purchase when activating, so this process should be seamless and effortless.
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I was trying to log into my account one day and all of a sudden my Rakuten account comes up as an active. I tried several times to contact their so-called “support “ and could not get a response from them. You can’t get a live person at all when you call their number only a recording that tells you to leave a message. Other than your case has been recorded and they you a long checklists to troubleshoot which more than half of them on there require you to log in and you can’t because my account is inactive! You tried to contact and live agent, and the live agent tells you to fill out a form you can’t even chat with anybody online and you have to sign in and I can’t even sign in.
They keep telling you, “oh we will get back to you”. I let them know that I had $300 in my account and that I did not receive my cash back and no response has been received. They are not entitled to my money since I am the one spending the money in order receive the reward and that would be considered theft, I guess. I will keep complaining and go as far up the chain as I need to in order to get my money. I would not trust them, it is not right when you can’t speak to anyone nor chat.
This app is a joke! It says invite friends and they get $30 back after a $30 purchase and I get $30 friend referral bonus. I referred 3 family members, who didn't previously have Rakuten, they BOTH made $30 purchases. At first their purchases showed as "pending" and then they made completely disappeared! My referral bonus showed for about a day and it too disappeared! Customer service is a nightmare! They telling us we abused their program because we are family member and I invited them to join means abusing their program. Seems like they just wanna get people to make purchases and then don't give them the bonus! Now we all five just tried to log in to our accounts and the accounts are "inactive", so any cash back that would have been in the accounts is now gone. What a scam! Telling ALL my family and friends to steer clear of this site! It’s look like they abused people!
Rakuten is a scam! They said we can invite friends/family, so both side get $40 referral bonus. I referred 2 family members and 2 friends, all of them are new to Rakuten. My family members made $40 purchases. The bonus showed up for few days but it disappeared! My family member emailed them, but they suspended my family member’s and my accounts! I’ve been emailing them (also emailed to socialhelp@rakuten.com) every day and no one reply. No customer service! I am telling ALL my family and friends to stay away from Rakuten!
90% of the time Rakuten does not automatically credit you your cash back instead a claim has to be made manually. Cash back on orders of less value usually receives a cash back immediately or a response that they will need to reach out to the merchant that it could take up to 45 days. Cash back on orders with higher value somehow, some way gets denied right away. 99% of the time they will say that vendor reported back the cash back was claimed elsewhere which in untrue and deny you completely. The quick denial response makes it so suspicious like it was falsified not wanting to pay up what they advertised. I am so fed up with them at this point after the number of manual claims made and denial on every expensive purchase.
I bought items using Rakuten - and cashback was about to release on Nov 15, 2022, then Account was blocked, and till today I didn't get cash back and the account is not accessible. It will be great if the Rakuten team helps me to get this resolved.
I referred 3 family members and never got my $40 referral bonuses. Neither the people I refer did. I emailed Rakuten customer Service and they only replied to me the first time to say they will look into it and nothing. I’ve been emailing them every day and nothing. I tried calling the phone number listed as customer service on the internet and the automated system says nobody can help me for now. I’ve been trying for days! I think they are very unprofessional and do false advertising. It was very disappointing.
I got to know about Rakuten from my friend and she referred me to get 40$ cash back bonus as mentioned by Rakuten. I signed up and purchased shoes from Adidas. At a time the 40$ referral bonus was shown in both of our account. I referred some of my friends and 5 of them signed up and made the order of 40$. Initially, all of them got 40$ each and I also got 40$ from each of them. When I tried to redeem the bonus, they told it take a couple of months to get that money. But suddenly my sign-up referral bonus, and 3 of my friends' referral bonus are disappeared one by one.
I made a complaint on their customer service but they never got back to me and never explained why they took all money back. Three of my friend also lose their money from their account. Rakuten is completely fraud and scam. I was surprised how this kind of fraud company is advertising so many trusted brands and Us law does not accused them yet. I suggest all of you to not to use this app and do not trust their referral bonus scam.
Hi there - At Rakuten we are very proud of the generous incentives we offer to people who refer new members. These referral incentives are awarded for new members who have never signed up before and who do their own shopping through Rakuten. Our automated systems try to prevent us from paying referral bonuses which do not meet this criteria. If you think our systems have made an error and would like our customer service team to take a second look, please email us the details socialhelp@rakuten.com.
I was referred by my brother who helped me pick out some laptops for Black Friday. He told me Rakuten was offering 15% cash back if you purchase from Lenovo through Rakuten's website. I was really excited as I was looking forward to using Rakuten for many other shopping needs. I read through their website and it claimed I would receive the cash back in my Rakuten account within the same day or the day after. That excitement I had quickly turned to disappointment and frustration after I placed a order on Lenovo totaling nearly $4,500 on two gaming laptops with the promise of 15% cash back and a $40 referral bonus. The cashback + bonus Rakuten advertises is what made me make the decision to spend so much this Black Friday.
It's going on two weeks now without receiving the cashback + referral bonus that was promised. I tried emailing them and they told me I would have to wait 45 days or more. They want me to wait until the return policy runs out on my purchase so I have no choice but to keep the full priced Laptops with zero cashback or bonus. I don't want to wait that long. It shouldn't take 45 days to get in touch with Lenovo and sort this out. I am so upset to find out that this is how Rakuten does business. I was hoping for them to be my go-to cashback extension.
I contacted Lenovo about this and was given outstanding customer service. They went out of their way to try to make it right. They also said they would email Rakuten to confirm the purchase I made so I could be allowed the cashback bonus but it seems Rakuten isn't interested in resolving this. At this time, I cannot recommend Rakuten to anybody. They track you, sell your data, and make you beg for the money they promised you.
Hi Alex - We're sorry to hear that you did not receive your Lenovo Cash Back. We'd be happy to take a look at this for you. Please email us at socialhelp@rakuten.com with your Lenovo order confirmation and our team will assist right away.
Rakuten.com Company Information
- Company Name:
- Rakuten.com
- Company Type:
- Public
- Ticker Symbol:
- RKUNY
- Year Founded:
- 1997
- Formerly Named:
- Rakuten
- Address:
- 800 Concar Drive
- City:
- San Mateo
- State/Province:
- CA
- Postal Code:
- 94402
- Country:
- United States
- Website:
- www.rakuten.com
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