Rakuten.com

I used Ebates.com for years. We travel for business and spend weeks at a time in hotels throughout the year. Ebates always made sure I received my credit for staying and I never had an issue. However ever since it became Rakuten.com I haven't been paid once for the hotel stays. The first time I thought it was my fault, maybe I didn't register the credit card? But when I checked the credit card, it was listed. I contacted them and they said, "For hotels you had to wait 6 months." When I contacted after 6 months, all the information about the stay had been deleted from my account. 2 more hotel stays later and still the same. They should change their name to Scam.com. I'm looking for an alternative company. I'm done with Rakuten.com!

I am a member at Ebate.com/Rakuten.com since 10/21/2007, so I am familiar with the requirements and regulations. On May 22, 2022, I was attracted by a 10% offer from Rakuten for my purchases from Staples through Rakuten website. I Followed all the required steps and I placed my Staples order for the amount of $39.89.66 Dollars. Rakuten did not give me the cash back as it was supposed to happen.

I had cashback that I had received but had not collected. Even though they were working with my money I assumed it was safe to leave it with Rakuten. I had not logged in for several months. When I logged in to collect MY money I found out they had charged $2 every month to use my money until it was gone. I will never shop with Rakuten! Poor business practices!

Trying to get a cashback check as my balance indicates money to be sent to me by 5/15. The balance of what they say they have paid me is not correct as I have received very few checks and cannot get the current check they owe me. I contacted the online chat and they sent a link which sounds good but does not activate on my account. They tell me to change my address on a certain site and there is nothing on there to do this. I sent an email to customer support and received a general response with no follow-through. I think they are a scam. I have been patient now am writing reviews on this as they will not respond.

I shop a lot from Instacart and Rakuten promises 2% every time so I make sure that I click it. However, when I checked my account not a single one of my shopping experiences has cashback attached. I checked the website and the qualifications needed and I met all of them and still no cashback. I wonder if Rakuten has benefited from all my shopping experiences through Instacart and is keeping all the benefits to themselves. I have received a few payments from them, but not always. It is a little annoying to say the least.

When it was Ebates everything was easy and I always got my rebates. Rakuten NEVER gives me the promised rebates until I contact them and then have to send copies of my completed invoices then have to wait MONTHS to see a dime. Every time I visit a store online it pops up. I click on it and that should be one and done. NEVER. I have to BEG to get my rebates. UNINSTALLING. They can KEEP it.

This company used to be called eBates. I do not know if they were sold to someone else or if they simply changed their name, but now they are called Rakuten. I signed up with them a long time back. I cannot even recall how long ago. I very rarely ever sign into my account mainly because I forget about them because I simply do not buy online aside from eBay, Amazon, and occasionally on a few other sites. I do not shop with most any of the shops they use on their site.

Recently, I received an email stating if I refer friends I would get 40 bucks and they also would get 40 bucks. And I saw the money in my account but after a few days it was gone. I had at least two people sign up. The second person never saw her 40bucks and we both sent emails and never received a response. Guess they say if it's too good to be true...

I opened an account and was offered $30 with a qualifying purchase. The money showed up for a couple of days and then disappeared from my account. I also referred 4 family members some which live with me, but I don’t see how that would be a violation with the same $30 offer for both parties. Once again the money showed up for a couple of days and disappeared again. I contacted customer service and they are bullies. They kept telling me to consolidate accounts which I kept repeating to them that the referred accounts do not belong to me. They are very aggressive and I honestly felt threatened and bullied. They have the worse customer service and I would recommend everyone to not do business with them, their signup bonuses are a scam.

Their process is very cumbersome and involves many steps to accurately get your purchase to apply properly. Too many times you click on a portion of the vendor site and it takes you out of the Rakuten process and you wind up purchasing an item without getting proper credit for it. So. It is too much to keep straight while shopping.