Rakuten.com

BEWARE RAKUTEN’S COMPLETELY OUTRAGEOUS RESTOCKING FEES FOR A RETURN!! I bought a $50 clock and those thieving ** want almost half of that amount for a “restocking fee”! Complete ** Brick and mortar stores will be around for a long time to come - as long as online scammers like these Rakuten ** keep pulling ** like this!!

Will never do shopping on Rakuten. Be Aware for Rakuten very poor service. I bought TV on Rakuten site on Thanks-giving and order has been accepted but after 3 days they cancelled order without specifying any reason for cancellation. It is really frustrating.

I bought a stroller off Rakuten that accommodates two newborns. After purchase I noticed how Rakuten had mostly bad one star reviews. I have to say I’m impressed. Not only did my stroller come with all of its parts and great shape but it’s sturdy as well as excellent quality. To top it off the price was $200 cheaper than other strollers with similar set up. Not sure why all the bad reviews - maybe disgruntled customers but my experience was amazing and they were fast with shipping too. I ordered last Friday and it came in today which is a Monday so within three days of ordering the stroller. :) I'd definitely buy again through Rakuten and I can’t wait for my twin girls to get here to use it. ❤️

I was sent an email with a $5 discount offer off my first ebook purchase with Kobo (Rakuten). But the offer wouldn't work due to a technical glitch, and Rakuten would not fix the problem after I contacted them, nor just give me the $5 off using a different method. They kept sending me the same response over and over again which said that I was ineligible because I had received a few free books. This was ridiculous because I had never purchased anything at this point.

I have been struggling just trying to spend some $ on Rakuten.com. The payment system is ridiculous. The orders are always "automatically cancelled because we cannot verify your payment information" when I entered every single piece of info correctly, and no one, I mean no one, is able to help. The CSR told me ** that it was cancelled by program, and they could not help me reinstate the order. It seems that computer is controlling human, much more powerful than human. I tried PayPal and it was cancelled again. I swear that once I am able to burn the points in my account, I will surely say goodbye to Rakuten.com.

We purchased a couch from this site, HOPING that it would just arrive (after reading these reviews of canceled orders and late deliveries). After all, it was priced about $300 lower than the closest competitor and we've been looking for about 4 months! Not only did it arrive, but it arrived WITHIN 2 DAYS OF ORDER (ordered Sunday, delivered Tuesday!)! It was packaged well and we received a courtesy call prior to delivery. It was in perfect condition, no missing parts, no broken boxes. Excellent purchase!

Rakuten writes a legally binding message on their website that states no payment option will be charged unless product is emailed or shipped. I got automatic cancellations about 10 times for nonspecific reasons except my payment information didn't add up. I did Straight card, PayPal, and Visa Checkout. All declined. I got a call from my fraud department at the bank saying some company called Rakuten has charged me 10 times for $100! $1,000 in money that was not just authorized, but charged. Now I have to take extra measures resolve this. I contacted support and they said it's just a hold, give it a few days. Here's $25, try it again without a coupon and IT WILL WORK! Sure enough, did it again and it got canceled. Bunch of fraudsters. File with the FBI, BBB, etc. This company is bad bad bad.

I must say that this company has a FANTASTIC person in Customer Support. His name is Rolaneil. I have run a very successful mail order business now for 44 years and I am very well aware of what it's like to deal with Customer Service at companies and I must admit that it is very rare to run into someone as cooperative and as efficient as this man is.

I ordered a Tacoma fender on the 30th. Now is the 7th and they have not shipped my part and they won't tell me when will it be shipped. I'm not happy at all. I will never order from this Rakuten again.

I ordered a couple of ink cartridges and the next day I received an email that the order was ‘Canceled by merchant because product is out of stock’. Then the online popup ads links to the same item now at about a 2 ½ times greater price. They did not respond to my complaint.