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Overall Satisfaction Rating
3.06/5
  • 5 stars
    64
  • 4 stars
    76
  • 3 stars
    66
  • 2 stars
    15
  • 1 stars
    55
Based on 276 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Rakuten.com

ConsumerAffairs Accredited Brand

Rakuten is the new Ebates - With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons.

Join today and start earning Cash Back at your favorite stores such as Amazon, Walmart, Ebay, Macy's, Sephora, Nike and more.

A+BBB Rating
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Rakuten.com Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 10, 2019

At first I liked Rakuten. I shopped from Microsoft, Macy's, IHerbs and other stores. But when I earned $ 240, they blocked my account and the account of my friends, whom I referred Rakuten. They just got % from the store where I made the purchase and canceled all our membership. And didn’t send anything!

9 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2019

I used this company for less than a year. I made several online purchases through them so I can supposedly earn "cash back". My account states that I have earned $131 and it will be deposited to my Paypal account on November 11th, 2019. Well it's December 4th, 2019 and I'm three emails and two unanswered phone calls later trying to get my money!!! Do not use this scam company. You will not receive your "cash back" but I can guarantee you they will keep their money for transferring you to the participating merchants websites. Please spread the word about this scam company.

37 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2019

I have been attempting to get information for an issue with my password. In trying to change my password I use the code sent to me, and I keep getting a message to enter the code. After attempting several times over a few week period I attempted to contact Rakuten Customer Service. I received an email stating someone would contact me shortly, never to be contacted. Getting a check from them is another issue. I had never had a problem with Ebates.

23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2019

As many other reviewers here have stated, back when it was Ebates, they were honest and you would actually get your cash back. Now that it is Rakuten I'm having similar experiences to others here reviewing. No cash back for multiple transactions. Having to follow up just to get the cash back etc. I'm done. Will not be using Rakuten and will tell EVERYONE about the scam they are running.

36 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 3, 2019

I have used Rakuten for more than a year now. They have been promoting on TV that you earn a lot back from purchasing online with them. However, that is not true at all. I placed my Christmas shopping with them for my Amazon orders totaling more than $200. I received a total of $2.53 for those orders. Wow what a savings. This is such a scam. I contacted customer service and they said that Amazon does not give much cash back rewards for their orders. I won't be using them anymore.

28 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 27, 2019

99% percent of the time rebates go through seamlessly and on this particular Bodybuilding.com trip the rebate was very good. It's a no brainer to head onto Rakuten website and go through one of there links to receive money back on products I buy on a regular basis. I enjoy it very much and look forward to the reimbursement every time however I still wish there was the Amazon.com option to redeem my credits but either way it's rewarding.

Rakuten.com response

Thanks for taking the time to share, Victor! We're so happy to hear you're loving the Rakuten experience. We'll pass along the suggestion to offer an Amazon gift card to our members, but we hope you still enjoy receiving a Big Fat Check each quarter :)

65 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 6, 2019

Though not always offering the absolute highest cash back, they consistently get it right! The transactions are followed through and are paid timely. Rare to ever contest a cash back transaction. Awesome company.

25 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: March 25, 2019

Dell XPS - I had an excellent experience with the store, I'm a little surprised I did not know about it sooner. I have sharp fit several other online retailers before, the prices are to subside were better than Best Best Buy or the official Dell.com store. As there were other negative reviews, I was a little hesitant at first, but very pleased with my overall experience.

41 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2019

I’ve been using Rakuten.com for years. Getting money back each time I shop online is awesome. The site is easy to use, and if there are any questions, the member services department is right there to help you along the way. I highly recommend checking out Rakuten.com and making it a part of your online shopping routine.

53 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 15, 2019

I signed up for Rakuten's cashback shopping last month and it seems pretty straight forward, like an Ebates and other cashback sites. You get cashback for shopping at stores and it’s very easy to use so far. I can see the money saved in my account.

46 people found this review helpful
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Rakuten.com Company Information

Social media:
Company Name:
Rakuten.com
Company Type:
Public
Ticker Symbol:
RKUNY
Year Founded:
1997
Formerly Named:
Rakuten
Address:
800 Concar Drive
City:
San Mateo
State/Province:
CA
Postal Code:
94402
Country:
United States
Phone:
4159082200
Website:
www.rakuten.com
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