Rakuten.com

My experience with them has been very good. You have to make sure you don't have anything that cancels out your Rakuten cashback, like Honey (or sometimes putting in certain discount codes). But otherwise, it works really well. Compared to other extensions like Honey, it tends to give you more cashback and a wider range. They have an incredible promotion right now: $30 sign up bonus for their anniversary this week. Otherwise, it's $10. Feel free to use my referral link for that bonus: **.

I had a recent inquiry with Rakuten about a miscommunication for a check. I contacted them about it and they were very helpful to me. They made any adjustments and helped me solve my issue. I would definitely recommend their customer service to anyone looking for any issues to be solved. Rakuten can help you!

Rakuten is the old Buy.com, which was bought out by the Japanese company. It continues and expands on what Buy.com was famous for, electronics at the best prices. They now rival Walmart for their online product selection. The inventory is all by third party sellers, who often offer free shipping regardless of pricing.

I am still waiting to receive my cash reward of 20% for a purchase made through Shoes.com that Rakuten sponsored. Numerous inquiries to Rakuten yield absolutely no response whatsoever. In addition, I have provided them with the necessary proof of purchase from the transaction on numerous occasions. I am somewhat bewildered, baffled, and disappointed. I hope my problem can be rectified by Rakuten as soon as possible.

I did lots of product comparison and selected to buy a mattress from Idle Sleep through Rakuten because they had a Labor Day sale of 30% off AND 10% cashback. I shopped through Rakuten to Idle Sleep. The coupon code was FROM Rakuten for 30% off. I have yet to receive the 10% cashback. I have communicated at length with customer service and provided the order summary. They say I either used another site's coupon or shopped from another site. My browser history shows I shopped at Rakuten directly to Idle Sleep then checkout and PayPal. I expect my 10% cashback since I followed their rules and shopped directly through their site and only used their coupon code. I am not new to senates-Rakuten it’s not like I forgot how to shop and get cashback. They are refusing to uphold their cashback deal.

I loved this when it was Ebates but for some reason, new name, new problems. Had major issues with getting credit for purchases. Was told to make sure that I do not open any other windows on computer between the Rakuten site and the store that I am shopping in. I have made many online purchases but only received credit for one transaction. Got tired of calling in so decided to try another website that provides the same service. Too bad, I like ebates a lot!

I cannot access my account and have more than $700 cashback. I have emailed them back a couple of times and have not heard back from them. Always give the same answer, we will get back to you as soon as possible.

Here is the order of events: I purchased "Monarch Specialties Computer Desk - 60"L " for $239.08 at Rakuten.com. Seller was ISave and more than 10 were available. Less than 24 hrs later, they cancelled my order saying the item was backordered, etc. I checked my account and went to "My Orders" and hit the item I ordered. Here it was. It was available now at $384.95 by same seller, ISave. Bottom line is they did not want to honor their own advertised price of $239.08 and/or they became greedy thinking to sell it for more money. Mind you, the $239.08 was not overly cheap anyway. It was an average price. Very poorly managed, bad firm. I will have to cancel my account with Rakuten.com. Lesson learned, there is a good reason why good companies are good companies. For instance Amazon, Ebay, Walmart, Sam's Club, Target.

I have made an order back in Feb for some face towels, however I never receive my paid merchandise. I have emailed them back a couple of times and have not heard back from them. Just to be fair, their confirmation came written in Japanese, when I write to them, I have copied the original content but still have no response. Please help!

I bought a Samsung washer & I particularly chose the website as Rakuten was giving back 10% cash back on that day, The washer cost me $638.96, I should have got back $63.89 as cash back, instead I got only 19.17 which is 3%. They conveniently choose the day the cash back is the least to process the transaction and not the day of the shopping trip.