Rakuten.com

This is a scam. I received one check from them and now they have a cash balance on my account. They say, "Put your address in to get paid." I did this several times. A box comes up that says to verify my account they will send a code and they do not send it. This is a scam. Make no mistake about it. Do not sign up for this site.

I made a gift card purchase on 01/26. I used my debit card. There is money in my account to cover the purchase. A few minutes after the purchase I get an email from Rakuten telling me that my order didn't go thru. It said if there was an authorization that it would drop off within 48 hours. I immediately called my bank and was told that there was no reason why it wouldn't go thru. They got authorization. (It was pending on my account so my money is being held). My bank cannot dispute it since it was only pending. They told me to contact the merchant to have the authorization removed. I searched but could not find any phone number to contact Rakuten so I had to email them. I asked why the charge didn't go thru and said I wanted the authorization removed. They responded the next day to tell me that they couldn't discuss that over email but I can call and they provided a phone.

I had several orders from different stores. I checked and no cashback. I was told I had to manually send in my 'order confirmation' from each order. Even though I used their app. Then 7 of my orders were denied because they said I didn't use the app. Very disappointed. You have 90 days to check "cashback' and put in orders yourself or you lose any cashback on those orders. There is nothing mentioned about that in the TV ad.

Rakuten offered $40 for the referrer and the new member. I found out about this because I was referred by a friend. So I took advantage of this and started referring family and friends. I made two purchases through Rakuten during this time as well and accumulated a total of $122.88. I was supposed to be paid out in Feb. However, for some reason rakuten has decided to close my account with no reason. I have reached out to them with no response. I don't think they understood how many people they would entice with this offer because halfway through they dropped the amount to $20. Rakuten saw how much they would have to pay me out and rather than being an upstanding company and pay what they agreed. Instead they just shutdown my account with no reason.

Too much hassle trying track $ and to get Rakuten to follow through. I was referred, opened an account, shopped, the bonus showed up in my account (which is paid out quarterly) then two weeks later they withdrew it from my account. Tried going through support, which is useless as well, and takes weeks to get a responses because they are only available via email. Don’t waste your time unless you have nothing better to do and go in with low expectations. You will spend most of your time tracking down $2-3 payouts that you will be lucky if they show up.

Ignore the people who say this is a good company as I'm sure they work there. This company is full of ignorant people who couldn't investigate their way out of a paper bag. The scam they ran this holiday for referring friends and family was a complete scam. I am part of three generations of men in the same family. We all have the same name except for our middle name which does not make us a III generation type name if you understand what I mean. 2 of us live at the same address while the third does not. We all signed up with our email and made qualifying purchases yet NONE of us got any bonuses that were promised.

Tried multiple times to contact Rakuten customer support for a significant cash back offer that was not honored. No response. Never had problems like this back when it was Ebates, but Rakuten is completely untrustworthy.

I am visiting my parent in Japan and I bought sunglasses from Rakuten.co.jp paid by American chase CC and they did not accept my order. Next day they cancelled my order without any reason. I am so mad that they cancel my order without any reason. My credit score is perfect and it works. It is not because my credit card does not work. I never use it again. So bad.

I generally get the money, but have to stay on top of them to get it. 90% of the time I need to file a "Where's My Money" request before I get it. eBay seems to be the ONLY site where it processes quickly and automatically every time.

I was referred during their period of $40 welcome bonus and $40 for each person you refer which they also get their own $40. When I initially signed up, I said there's no way it's $40, but I saw the balance in my account and as soon as I saw the bonus I referred 3 family members who we have the same last name and also referred my boyfriend. Which we all used our own credit cards for purchases. We all saw our bonuses of $40 for the first few days and then they were gone. I emailed them multiple times and only got one response and they basically accused me of creating different emails to earn the bonus, and I responded that they were my immediate family which we have the same last name but they paid with their own credit cards!! And I'm not sure why I nor my boyfriend never received our bonus after referring him if we don't have the same address nor last name. So their welcome bonus was just a scam to get people to download the app.