Rakuten.com Reviews

I’ve had a consistently awful experience with Rakuten. The biggest issue is that large cashback amounts seem to get rejected over and over again with vague explanations or no real justification at all. It feels like the system works fine for tiny purchases, but as soon as the cashback is meaningful, the claim mysteriously disappears or gets denied. What’s even more frustrating is the delay on small cashback amounts. I’ve had credits as small as 41¢ and 61¢ take 3–4 months to post. Waiting an entire season for a few cents is ridiculous and makes the whole platform feel unreliable.

Would be zero stars if possible. I had their credit card when it was through Synchrony. I never received the new account bonus, nor any of the additional cash back that was the reward program for the card. The cash back was supposed to come to my Rakuten account and not from the credit card company. When I reached out to Rakuten about not getting the additional cash back, they said I didn't have a credit card. All the while, I received correspondence regarding my credit card and my Rakuten platform account all at the same email and physical address. This company has no ethics. Beware.

Rakuten isn't what it used to be. Very slow getting cash back, misleading deals that deny cash back after you purchase. I bought a Dream Cloud Mattress Bundle from the link on Rakuten because of the deal they posted and after the purchase was completed and got the message that cash back was on the way, days later it was denied. Tried disputing it twice, all they replied was that it was a special deal with no cash back. Not true, I read every detail of the cash back offer and it was the exact deal they offered the cash back for. The only reason I bought the Dream Cloud over the Nectar Mattress was the large cash back offer, and by the way Not happy with the Dream Cloud, not a good mattress comfort-wise.

If I can give a 0 rating that's I would give. I refer four (4) people, and they spent $50+ to claim the reward. The total referral reward is $200, they locked my account! What a terrible company! After I used their Rakuten link they don't give you the reward that you're supposed to have.

The cash takes forever to go from pending to claimed. Never used to be. The extension for shopping doesn't always work, so I have to buy in for a missing purchase. Then almost always gives me a hard time. It's not what it used to be.

Rakuten currently feels like a scam. You join and take advantage of high percentage back offers, they suspend your account to prevent paying out. Fighting for account reinstatement with no response. Be careful, I would look elsewhere going forward. Lack of honesty and transparency.

Rakuten has become a scam. I placed orders through the site months ago and the cash back is still pending. Complete disappointment. Used to be legit, no more. Avoid the waste of time tracking website.

I purchased Super Bowl tickets on StubHub, going through the Rakuten.com app, which was advertising 14% cash back on StubHub purchases. Because of this deal and this deal only, I purchased my tickets using Rakuten. After I made the purchase of almost $25,000, Rakuten "customer service" notifies me that the purchase was not eligible, despite it being advertised on their app and there being absolutely no communication throughout the purchase that it was ineligible. Rakuten blames StubHub, despite advertising on Rakuten's own app, and StubHub blames Rakuten.

Rakuten's system is not sending verification codes to my email, so I see no possible way to request a payment. Rakuten has wasted my time. I plan to close my account and no longer refer others to Rakuten.

Horrid. Big rewards NEVER processed, even after I started taking pictures of the offer and my purchase. AND that purple icon made me nuts, interrupting the flow of searching or shopping. Forget this.

Payments take forever and often money is removed from the pending amount owed. No explanation and no way to tell what store it was slated from. Trying to contact customer service is a joke. They send you in a loop of articles. I was owed $146. Now it says $117. What happened to that money? No idea. I will no longer use them for future purchases and let's see if I get what is owed. This entire process is rotten and needs a class action suit.

I would give zero stars if possible!! What a TERRIBLE COMPANY!! Nowhere on the website is there a link to a chat, phone number, or even email to contact a real, live person! They continually issue checks from INVALID ACCOUNTS. When you go to cash the check, the bank won't because the money is coming from an account that is not even valid!!!! When I try to contact the company to request a reissue, again, NO HELP IS GIVEN ANYWHERE ON THE WEBSITE except to complete an online help form, WHICH DOES NOT WORK or even submit the complaint/concern!!! Save your time and effort...don't use this company!

90% of the money I spend that has the "cash back" label gets changed to "ineligible" by this scam of a company. I spent hundreds of dollars in the last 60 days on these sites and these scammers show me as getting 50 cents 'cash back'. What a joke.

They promote all this cash back and then weeks or months later they are marked as ineligible. Denied cash back of almost $100 from Christmas shopping. Don’t use this service, just find best deals with upfront discounts.

I just made a sizable purchase at Sonos through Rakuten when they promoted %15 cash back. When reading the fine print all that it said was that vendors were ineligible, and there was no max limit. When it came time to give my cashback, I was told the purchase was ineligible (with no explanation given).

I’m extremely disappointed with Rakuten’s referral program. I referred my daughter, and despite her making about $100 in purchases, every single one was marked ineligible. We never received the referral bonus. The ‘refer and earn’ offer feels misleading and not worth the frustration.

I requested withdrawal but they blocked my account and minus all the profit I received without any acceptable reason. I requested withdrawal but they blocked my account and minus all the profit I received without any acceptable reason. From there, things spiraled. I researched and reported to the FCA that all my funds have vanished, they recommended the agency (nordevamberCOM) that helped me with the recovery process. They recovered and returned my full amount. Without that intervention, this would have been a devastating and unforgettable loss.

Just bought a mattress from Macy’s online through Rakuten link, and paid ~$1400. The Rakuten promotion for Macy’s is 13%. But only ~$19 rebates given. What kind of marketing. It lies to customers. It is a cheater.

So you buy through the app that doesn't give you your cash back. It owes me from 4 months back. There has got to be some law for these companies that are ripping people off. Senior citizens trying to make ends meet stay away from this.

You can buy stuff and get a pending reward, but after a few weeks they may find your account "suspicious" and suspend your account to avoid the payout. Basically there is no recourse. They can say whatever they want. My feedback is consistent with most on here.

I advise no one to deal with this company or download this app. They don't give you your cash back if it's a lot of money they have to give you. As long as it's pennies they will give it to you. I purchased the Norton security from their website. I was told that I would get my cash back on 09/08/2025. After I didn't receive it I contacted them today on 09/13/2025 to be told I didn't qualify for the cash back and that I should have read the qualifications. I did read it and it said I was qualified to get my cash back so I advise you not to download this app. I uninstalled this app this morning. I would give it a zero star but it wouldn't let me.

Rakuten is absolute garbage, fails to deliver what they promise. It is a waste of time and customer service is completely useless. Also no option to remove your account, just unsubscribe from emails. Be careful before you use your identity on this site. Customer service is just running people around, wait 7 days from delivery, wait 45 days from contacting the seller, sorry we promised you up to 12% but it doesn't apply to you. Forget it.

I have been a long-time user. Recently, their reliability has gone way down; I did not receive two of my last three payments. One had to be reissued and the other is still missing. This is unacceptable. Because of the lack of consistency in payment, I cannot recommend.

Since Rakuten has adopted a policy of not having a timeline to confirm cashback, you can expect much, if not most of your money, to disappear after 90 days, because it does, even though they say it doesn't. Rakuten just blames the merchant. It's all very convenient. I received a check today for less than half of my total cashback earnings, and most of the unconfirmed amount is from 3 months ago, to a company that has a 30-day return window. The unconfirmed amount will eventually vanish from my account, although there are dates and amounts of my purchases, and no returns. If you don't mind only getting 30% of your cashback earnings, by all means, sign up. If you think you should receive what you've rightfully earned, avoid this company.

I signed up to try to get a little cashback on an iFixit purchase. The purchase never showed up as pending or otherwise. I do use an adblocker, but I value my privacy more than a few cents on the dollar return. If you're ok with being opened up to tracking, don't value your privacy at all, and are ok with everything you lose by turning off your adblocker, go for it. Rakuten MIGHT work assuming the adblocker was the issue although similar offers/processes from my credit card companies seem to work just fine. I also started receiving more spam calls after sign-up. In my experience, it was a waste of time if not an outright mistake to sign up with a company like this. I have now requested to have my Rakuten data and account deleted.

Rakuten used to be fairly solid portal to do shopping in. It has increasingly become more problematic. Having to chase customer service for cash back requests now to the point where they just say "the merchant has not confirmed your purchase" after receipts have been provided and all details. Chasing for now 4 months on last purchase I have given up all hope that they will honor what they are promising on their website. Won't use again going forward.

I felt like I got scammed, they promised to give me 10% cash back on my dell purchase, even I got confirmation but they are mentioning that I am ineligible for that. It seems like clickbaiting to use their link.

Rakuten abruptly deactivated my account without any prior notice or specific evidence. Their team claimed my account was linked to multiple others operated by the same person, which they allege violates their Terms and Conditions. However, they did not provide any proof, nor was I given the opportunity to clarify or appeal before they permanently closed the account. To the best of my knowledge, I have operated my account independently and honestly. The only “related” account may be that of a friend I referred months ago — who signed up independently using a different name, address, and email. We are not the same person and do not share a device or household.

Ebates was legitimate but Rakuten is scammy. Over and over, they fail to pay cashback. One must open a claim with them to then get some bogus excuse as to why they cannot pay the cashback. They always blame the vendor but it happens too often, with too many vendors. Today they advised me that five separate claims I put in for purchases made with Viator during a 20% cashback offer were not eligible. They blamed viator.com. I knew they would pull this nonsense, so I screenshot the purchases at the time they occurred documenting the date/time, order number, URL, etc. They still refused to pay out any cashback. This is FRAUD

This company (if you so choose to use it's extension) is one of the greatest scams I have seen in a while. I guess I do not need to say much as the 1.4 ranking and myriad of negative reviews say it all. They do NOT do what they say!

Was promised 10% cash back at Barcelo hotel. I've been waiting 4 months. Customer agent said they don't have to guarantee any visit. This is a scam company from China. Lately they won't give any cash back.

They don’t honor the cashback offers promoted on their site. They will make you wait while they “research” for 45 days to come up with an excuse to not be accountable and pay as advertised. Would not recommend.

I purchased over holiday a LG TV and LG sound bar. Even filed BBB complaint yet nothing. I solely purchased LG from Rakuten for the fact offering 15% cash back. The next day they offered 20%. And the final even after getting confirmation did not receive the 15% promised. It was a scam. The BBB just got a canned response from Rakuten and it was accepted. Be wary look elsewhere for better trusted equipment and discounts. It was a $200 loss from trusting both. Never again closed LG and Rakuten accounts

Initially, the app was great, never a complaint but as special offers have began, I’ve been denied my cash back payments for the larger purchases, with no explanations. The basic ineligibility statement does not help understand the denial. The second issue with that is it also eliminates the opportunity for the cash back with a different third party.

I'm a new user, have only made small purchases while using Rakuten, and I'm starting them off at 5 stars... for now. I will update this, and modify my stars accordingly. So far, I did receive an initial $25 credit through Rakuten which was nice but, I have noticed that you have to read the fine print EACH and EVERY time you use Rakuten. They allow some companies to put fine print so that the credit that Rakuten will continue to send you in pop-ups, only applies to the 1st purchase on a given site.

They don't care and follow through if you don't get your order. Never again. I lost 1,780 with The Real Real. They had jewelry I ordered back in Nov. 11, 2024. Still no item. No refund and Rakuten send you same email that is generic.

I made a $1500. purchase on an 'open' Rakuten ticket at 15% rebate. They made all kinds of excuses why they couldn't pay, and in the end, lied about the 'open' ticket. My advice is if you want the nickel and dime stuff, go ahead, but if it comes to high ($) end products, don't bother. This is the 2nd time they haven't paid up.

Canadian revieww. I had two accounts with a low balance without notice I received two cheques in the post to bring balance to zero.. Fine. Afterwards I had earned about $4 in each account, one day it was gone indicating I'd been paid out. Contacted CS and was told yes I was paid out. # of times I contacted them to say accounts paid out. I deleted the accounts. Why has the world gone to coupons, just have your product at a lower price and gain publicity for that rather than a 3rd party full of expenses and no discounts given.

Customer service is horrible. Very unprofessional. They are rude and can’t ever explain anything. They tend to make up policies as they go along and couldn’t care less how they treat customers. Just be aware.

Total garbage company that count on people forgetting they shopped through them but didn't get cashback. Have had dozens of orders through them but not one has ever cash back. They make you jump through hoops to prove order and half the time they still deny. They are still in business so they are clearly getting money back themselves. Total scam.