Rakuten.com

In most cases, they will not automatically credit you with the promised cash back. 95% of the time, I have to go through their website, click Help, click Missing Cash Back. You then have to provide the date you made the reservation and the amount. They will then send you an email and ask for a copy of your receipt. Then they will say that they have to verify your purchase with the vendor. The only way to guarantee you'll get your cash back is to save everything. I have a spreadsheet which records the purchase date, the % cash back promised, the amount of the purchase, the confirmation/order number and the shopping trip number (use the pull down menu by your name and click shopping trips) and save all your receipts because they will ask for them. I've made over $2500 but had to go through this process.

They sent a referral promotion of get $40 when you spend $40 and didn't gave the promotion bonus. Contacted them several times and didn't fix the issue. Avoid them and use other cashback sites that comply with their promotions.

I am from Ukraine. On September, 12 2022 I signed up on “Rakuten”. They checked my personal documents and verified me. On that day (September, 12) I booked and paid via Rakuten’s affiliated site hotel number (for 134.83 USD). When I was making booking there was information about cash back (approximately 5 USD) and this sum was in my personal cabinet on Rakuten after booking. But then it disappeared.

This app is a joke! It says invite friends and they get $30 back after a $30 purchase and I get $30 friend referral bonus. I referred 2 family members, who didn't previously have Rakuten, they BOTH made $30 purchases. At first their purchases showed as "pending" and then they made completely disappeared! My referral bonus showed for about a day and it too disappeared! Customer service is a nightmare! They have all kinds of excuses and nothing gets resolved. Seems like they just wanna get people to make purchases and then don't give them the bonus! Now we all three just tried to log in to our accounts and the accounts are "inactive", so any cash back that would have been in the accounts is now gone. What a scam! Telling ALL my family and friends to steer clear of this site!

When the shopping trip a sizable rebate, conveniently the shopping trip & its confirmation disappear. I have always kept screenshots to dispute and inquire about my missing cash and when it's large, they never resolve it. If it's less than a dollar then they resolve the dispute. Very difficult contract and working with their customer service dept. You really need to jump through hoops and spend a lot of time only to be disappointed and never really get the cash back. I made a hotel reservation in March of 2022 through the Rakuten.com site, provided the full documentation of completion for the hotel stay and to this day never got the money. I had 3 shopping trips at Lowes.com through their site in June and never got the money. When I try to inquire about these 3 trips, their website erases my information.

I used Ebates.com for years. We travel for business and spend weeks at a time in hotels throughout the year. Ebates always made sure I received my credit for staying and I never had an issue. However ever since it became Rakuten.com I haven't been paid once for the hotel stays. The first time I thought it was my fault, maybe I didn't register the credit card? But when I checked the credit card, it was listed. I contacted them and they said, "For hotels you had to wait 6 months." When I contacted after 6 months, all the information about the stay had been deleted from my account. 2 more hotel stays later and still the same. They should change their name to Scam.com. I'm looking for an alternative company. I'm done with Rakuten.com!

I am a member at Ebate.com/Rakuten.com since 10/21/2007, so I am familiar with the requirements and regulations. On May 22, 2022, I was attracted by a 10% offer from Rakuten for my purchases from Staples through Rakuten website. I Followed all the required steps and I placed my Staples order for the amount of $39.89.66 Dollars. Rakuten did not give me the cash back as it was supposed to happen.

I had cashback that I had received but had not collected. Even though they were working with my money I assumed it was safe to leave it with Rakuten. I had not logged in for several months. When I logged in to collect MY money I found out they had charged $2 every month to use my money until it was gone. I will never shop with Rakuten! Poor business practices!

Trying to get a cashback check as my balance indicates money to be sent to me by 5/15. The balance of what they say they have paid me is not correct as I have received very few checks and cannot get the current check they owe me. I contacted the online chat and they sent a link which sounds good but does not activate on my account. They tell me to change my address on a certain site and there is nothing on there to do this. I sent an email to customer support and received a general response with no follow-through. I think they are a scam. I have been patient now am writing reviews on this as they will not respond.

I shop a lot from Instacart and Rakuten promises 2% every time so I make sure that I click it. However, when I checked my account not a single one of my shopping experiences has cashback attached. I checked the website and the qualifications needed and I met all of them and still no cashback. I wonder if Rakuten has benefited from all my shopping experiences through Instacart and is keeping all the benefits to themselves. I have received a few payments from them, but not always. It is a little annoying to say the least.