Rakuten.com

In April 2023, I saw an ad for Rakuten and I joined. On May 6th my mom joined after I sent her a referral and showed her how to set up her account. A $30 referral bonus was sent to me and her after she made her first purchase and that is when the problems started. May 14th I sent an email because the cashback was taken out of my account and my mom's account as well. I have contacted Rakuten multiple times about this same issue involving Cashback being taken out of my account. This morning I received an email and I tried to check my account but it was inactive. I asked my mom and the other person I sent referrals out to and they are having the same issue with their accounts. I have tried to reach out through the BBB as well but my issue was not resolved.

Now it is simply a bait and switch tactic. Promise, notify, add money to your account then quietly remove all the big generated items. Since 2023 I have Rakuten remove money after it was credited to my account. I was up over $118+ dollars to find out it was reduced to $36+ and tonight &25+ dollars. Seems like all the 15% promotion rebates have been removed after I have spent hundreds of dollars those 15% rebates would have really helped. No explanation. Money is just gone. No live person to contact and you cannot get past the auto bots to reach anyone for help. Best I can figure is Memorial week coupon code listed on the Duluth website I used voided them paying out the 15%.

They did not pay a large rebate they 'confirmed' by email for 60 days, only to remove it just before paying it out. They did not help resolve the issue and delayed the resolution for over 180 days making a refund on the service impossible now. 100% cash back offered and 0% paid out. I'm stuck with an overpriced nordVPN subscription while both Rakuten and nordVPN point the fingers at you or the other party. Scam site. 2023. They used to be a legitimate service but now are just a scam.

Signed up with a YouTuber link for a $30 bonus on the first purchase. Made a purchase, received an email that I got the $30 bonus, and 4 months later still waiting for the check. I installed the browser extension and click on it when I make purchases online. Occasionally it works and says I got 18 cents, or 30 cents, but when I signed up for new cell phone service it never registered the rebate I was supposed to get, and it never works with Walmart or Target the way it is supposed to. I emailed them a few weeks ago through the help link on their website asking about my $30, and of course no response. I think they are probably getting the rebates from the companies and just pocketing it all.

As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.

Keeps crashing. Lost out on 2 big purchases not to mention the $10 for making a purchase over $25. Well one of my purchases was $96 and the second got so frustrated from all the crashing I just ordered through the ulta app directly. Was also asked to delete a version of my web that's why it was crashing so I did and it still would cash. Doubt I even got my credit for the heydude purchase I made ... Never had this problem before. Even deleted and reinstall the app. No help. Basically losing money so if it works for you great. Me? It did nothing but cause frustration. Good luck losing money they'd promise.

So I joined Rakuten 8/25/22. Activated it and bought so many products from Ted Baker, Hotwire, Walmart and NYX PROFESSIONAL. I did huge purchases especially through Hotwire for a time I was living in hotels for work. Only credited me $13.79. To get that amount sent, I filled my address and PayPal (they already had my address-so not sure why asking again), and then they say they will send a code to my email. Code never is sent. Not in spam folder. Not in my email address. Wrote them 6-8 emails. Still going round and round. This company is dishonest, lacks integrity. They waste your time and are not effective at back end of customer relationships. They already have all your information, track what you purchase when activating, so this process should be seamless and effortless.

I was trying to log into my account one day and all of a sudden my Rakuten account comes up as an active. I tried several times to contact their so-called “support “ and could not get a response from them. You can’t get a live person at all when you call their number only a recording that tells you to leave a message. Other than your case has been recorded and they you a long checklists to troubleshoot which more than half of them on there require you to log in and you can’t because my account is inactive! You tried to contact and live agent, and the live agent tells you to fill out a form you can’t even chat with anybody online and you have to sign in and I can’t even sign in.

This app is a joke! It says invite friends and they get $30 back after a $30 purchase and I get $30 friend referral bonus. I referred 3 family members, who didn't previously have Rakuten, they BOTH made $30 purchases. At first their purchases showed as "pending" and then they made completely disappeared! My referral bonus showed for about a day and it too disappeared! Customer service is a nightmare! They telling us we abused their program because we are family member and I invited them to join means abusing their program. Seems like they just wanna get people to make purchases and then don't give them the bonus! Now we all five just tried to log in to our accounts and the accounts are "inactive", so any cash back that would have been in the accounts is now gone. What a scam! Telling ALL my family and friends to steer clear of this site! It’s look like they abused people!

Rakuten is a scam! They said we can invite friends/family, so both side get $40 referral bonus. I referred 2 family members and 2 friends, all of them are new to Rakuten. My family members made $40 purchases. The bonus showed up for few days but it disappeared! My family member emailed them, but they suspended my family member’s and my accounts! I’ve been emailing them (also emailed to socialhelp@rakuten.com) every day and no one reply. No customer service! I am telling ALL my family and friends to stay away from Rakuten!