Rakuten.com

Keeps crashing. Lost out on 2 big purchases not to mention the $10 for making a purchase over $25. Well one of my purchases was $96 and the second got so frustrated from all the crashing I just ordered through the ulta app directly. Was also asked to delete a version of my web that's why it was crashing so I did and it still would cash. Doubt I even got my credit for the heydude purchase I made ... Never had this problem before. Even deleted and reinstall the app. No help. Basically losing money so if it works for you great. Me? It did nothing but cause frustration. Good luck losing money they'd promise.

So I joined Rakuten 8/25/22. Activated it and bought so many products from Ted Baker, Hotwire, Walmart and NYX PROFESSIONAL. I did huge purchases especially through Hotwire for a time I was living in hotels for work. Only credited me $13.79. To get that amount sent, I filled my address and PayPal (they already had my address-so not sure why asking again), and then they say they will send a code to my email. Code never is sent. Not in spam folder. Not in my email address. Wrote them 6-8 emails. Still going round and round. This company is dishonest, lacks integrity. They waste your time and are not effective at back end of customer relationships. They already have all your information, track what you purchase when activating, so this process should be seamless and effortless.

I was trying to log into my account one day and all of a sudden my Rakuten account comes up as an active. I tried several times to contact their so-called “support “ and could not get a response from them. You can’t get a live person at all when you call their number only a recording that tells you to leave a message. Other than your case has been recorded and they you a long checklists to troubleshoot which more than half of them on there require you to log in and you can’t because my account is inactive! You tried to contact and live agent, and the live agent tells you to fill out a form you can’t even chat with anybody online and you have to sign in and I can’t even sign in.

This app is a joke! It says invite friends and they get $30 back after a $30 purchase and I get $30 friend referral bonus. I referred 3 family members, who didn't previously have Rakuten, they BOTH made $30 purchases. At first their purchases showed as "pending" and then they made completely disappeared! My referral bonus showed for about a day and it too disappeared! Customer service is a nightmare! They telling us we abused their program because we are family member and I invited them to join means abusing their program. Seems like they just wanna get people to make purchases and then don't give them the bonus! Now we all five just tried to log in to our accounts and the accounts are "inactive", so any cash back that would have been in the accounts is now gone. What a scam! Telling ALL my family and friends to steer clear of this site! It’s look like they abused people!

Rakuten is a scam! They said we can invite friends/family, so both side get $40 referral bonus. I referred 2 family members and 2 friends, all of them are new to Rakuten. My family members made $40 purchases. The bonus showed up for few days but it disappeared! My family member emailed them, but they suspended my family member’s and my accounts! I’ve been emailing them (also emailed to socialhelp@rakuten.com) every day and no one reply. No customer service! I am telling ALL my family and friends to stay away from Rakuten!

90% of the time Rakuten does not automatically credit you your cash back instead a claim has to be made manually. Cash back on orders of less value usually receives a cash back immediately or a response that they will need to reach out to the merchant that it could take up to 45 days. Cash back on orders with higher value somehow, some way gets denied right away. 99% of the time they will say that vendor reported back the cash back was claimed elsewhere which in untrue and deny you completely. The quick denial response makes it so suspicious like it was falsified not wanting to pay up what they advertised. I am so fed up with them at this point after the number of manual claims made and denial on every expensive purchase.

I bought items using Rakuten - and cashback was about to release on Nov 15, 2022, then Account was blocked, and till today I didn't get cash back and the account is not accessible. It will be great if the Rakuten team helps me to get this resolved.

I referred 3 family members and never got my $40 referral bonuses. Neither the people I refer did. I emailed Rakuten customer Service and they only replied to me the first time to say they will look into it and nothing. I’ve been emailing them every day and nothing. I tried calling the phone number listed as customer service on the internet and the automated system says nobody can help me for now. I’ve been trying for days! I think they are very unprofessional and do false advertising. It was very disappointing.

I got to know about Rakuten from my friend and she referred me to get 40$ cash back bonus as mentioned by Rakuten. I signed up and purchased shoes from Adidas. At a time the 40$ referral bonus was shown in both of our account. I referred some of my friends and 5 of them signed up and made the order of 40$. Initially, all of them got 40$ each and I also got 40$ from each of them. When I tried to redeem the bonus, they told it take a couple of months to get that money. But suddenly my sign-up referral bonus, and 3 of my friends' referral bonus are disappeared one by one.

I was referred by my brother who helped me pick out some laptops for Black Friday. He told me Rakuten was offering 15% cash back if you purchase from Lenovo through Rakuten's website. I was really excited as I was looking forward to using Rakuten for many other shopping needs. I read through their website and it claimed I would receive the cash back in my Rakuten account within the same day or the day after. That excitement I had quickly turned to disappointment and frustration after I placed a order on Lenovo totaling nearly $4,500 on two gaming laptops with the promise of 15% cash back and a $40 referral bonus. The cashback + bonus Rakuten advertises is what made me make the decision to spend so much this Black Friday.