Rakuten.com Reviews

This company makes promises it does not keep. They say they will give you cashback for purchases and to refer friends. Referred a friend in another city and they say It's my account. Made purchases and cashback does not get credited. This company is very shady. Avoid at all costs.

At first I liked Rakuten. I shopped from Microsoft, Macy's, IHerbs and other stores. But when I earned $ 240, they blocked my account and the account of my friends, whom I referred Rakuten. They just got % from the store where I made the purchase and canceled all our membership. And didn’t send anything!

I used this company for less than a year. I made several online purchases through them so I can supposedly earn "cash back". My account states that I have earned $131 and it will be deposited to my Paypal account on November 11th, 2019. Well it's December 4th, 2019 and I'm three emails and two unanswered phone calls later trying to get my money!!! Do not use this scam company. You will not receive your "cash back" but I can guarantee you they will keep their money for transferring you to the participating merchants websites. Please spread the word about this scam company.

I have been attempting to get information for an issue with my password. In trying to change my password I use the code sent to me, and I keep getting a message to enter the code. After attempting several times over a few week period I attempted to contact Rakuten Customer Service. I received an email stating someone would contact me shortly, never to be contacted. Getting a check from them is another issue. I had never had a problem with Ebates.

As many other reviewers here have stated, back when it was Ebates, they were honest and you would actually get your cash back. Now that it is Rakuten I'm having similar experiences to others here reviewing. No cash back for multiple transactions. Having to follow up just to get the cash back etc. I'm done. Will not be using Rakuten and will tell EVERYONE about the scam they are running.

I have used Rakuten for more than a year now. They have been promoting on TV that you earn a lot back from purchasing online with them. However, that is not true at all. I placed my Christmas shopping with them for my Amazon orders totaling more than $200. I received a total of $2.53 for those orders. Wow what a savings. This is such a scam. I contacted customer service and they said that Amazon does not give much cash back rewards for their orders. I won't be using them anymore.

I have used Ebates/Rakuten for a long time, often with success, but the AMAZON link consistently has bugs. Order freezes, requires re-logging into Amazon but errors out when you put in your CORRECT passcode. Tried to order several things on Amazon this past weekend and the Rakuten session simply wouldn't let me do it. SO FRUSTRATING! After several attempts I was forced to order things without the promised cash back directly on amazon.com. Get your Amazon integration figured out... you are LOSING CUSTOMERS!!!

Their website allowed me to apply a coupon and now they do not honor it. When I requested cancellation they say, "Product shipped so you will incur fees based on order cancellation policy of seller" - HORRIBLE. I should have the full right to cancel an order if what I purchased for is an error in their system and they cannot honor it. Their seller iElectrica is even more HORRIBLE. Both customer services are rude and their cancellation policy is not properly defined and causes pain to customers. WATCH OUT. Don't be fooled by their low prices.

I shop on eBay a lot. They used to give 2% cash back. Now it is only !%. I used to think it was worth it, but not anymore. People shop on ebay, and it's a shame that they can not give more than 2% back on purchases. Even on Bonanza it is only 2.5%.

Much like other one-star reviews, I am a long-time Ebates user. This time around I received an unsolicited offer from Rakuten to receive 11% rebated on various purchases. I went to the Hanes website, bought what I needed and waited for confirmation. Now several weeks later on the Rakuten website, I see that Hanes will not rebate me anything. I wrote the customer service folks and they told me that I needed to send them a bunch of information in order for them to look into it. This is a fraud. Either the money is to be rebated or they should not offer. Why Hanes would deny the offer, who knows? Why I as the customer need to do the leg work makes me less likely to use the Rakuten service in the future.

Purchased over $1500 from Saks with a 11% cash back. They added less than $4 to my account. I sent a note to support, sent the order confirmation from Saks and then was told I would have to wait 45 days for confirmation from the store? What? I sent all the proof, showed that I did the shopping through Rakuten. I don't see how this is allowed or tolerated. I will be deleting my account and all my data.

Updated on 11/15/2019: I contacted customer service by phone. The lady I spoke with was very nice/helpful. This issue is resolved. I am upgrading my review to a 3 pending resolution of the other issues. Recommend contacting Rakuten by phone for any difficulties with the app or cash back missing.

I was using Ebates with no problem getting money back on purchases. I really liked it. Since it changed to Rakuten, I've not been getting paid for many of my purchases, even though they are qualified. Even today they deleted a purchase that was showing a rebate from the Disney Store that has been in my rebate balance for a month and now they have 0 rebate. All my Amazon purchases are not receiving rebates. My shopping habits have not changed, just this service. Seems to be just a waste of time now. And in looking at other recent reviews, I guess this is the way it will be. Buyer Beware.

Ebates was honest. Rakuten is shady. Ever since it switched I'm not getting any cash back. Ebates was honest and my cash back showed up with each transaction within a short period of time. With Rakuten I'm using it correctly and no cash back is showing up at all in months. Shady to say the least! I do not recommend them and I'll be switching to another more reputable company. After reading all of the other reviews I know I'm not the only one.

I had no problem with Rakuten, up until the point that I tried to refer my Mom to the service. We live in the same household, and the first time she signed up she didn't have her own Paypal account and asked to use mine, so we got flagged. No big deal, I talked to them to make sure you can have more than one account per household then helped her make a new account with her own brand new Paypal account. Then a few days ago, a couple weeks after she made her first purchase, both of our accounts were locked. Flagged again. After trying to get some information from customer service, they just keep saying that due to the "high level of abuse" they have deactivated our accounts. I've tried multiple times to explain the situation and get some clarification on what constitutes as abuse, with the same copy and paste reply.

Total scam. They make it sound easy to earn money on purchases and promote their "Refer a Friend" feature but as soon as you accumulate any worthwhile amount of cash back they arbitrarily reduce the amount just before the periodic payout date. If you want to jump through hoops to get an extra $10 or $20 in your PayPal every four months or so, Rakuten is good for that. But don't expect any significant amount of cash back and definitely don't waste your time referring friends because they won't honor the reward for you OR the friend you referred. If it sounds too good to be true, it probably is. Rakuten is a joke and a scam. I'll be sure to refer my friends AWAY from this garbage company instead of helping them spam my friends by referring their email addresses to them. Steer clear.

I was excited at first to join this site as I do a lot of online shopping and thought that I could save some money. Little did I know that the amount of effort that it takes to get the money back is definitely not worth it. You have to keep track of your orders and follow up to make sure that you even get credit for the purchase in the first place. Then when you don't get credit and send them the information that they require to process that purchase they then want more information (or more detailed information) and tell you to contact the store for the additional information. Basically, too much hassle for all the more you get back.

I have a problem with my account. Every time I try to get help it is through a robotic service. Is there any way to talk to a human? I got an email telling me what I’d earned, but when I go to my account it is not there. I’ve tried several times and I do get an email telling me Kohl’s didn’t report to them, but when I try to reply, my email back to them doesn’t send. Very frustrating!!

Since Ebates got bought out by Rakuten, the payment has stopped. I had a definite $1400(August) &$700(September)+ and a $7500+ potential growth, but they froze my account, eventually terminating it without sending any payment I had acquired. Rakuten does not have phone number confirmation, so anyone can get the $10 by creating a new email address many times. This is wrong. I contacted customer services, they did not check my account and who are referred. But they terminated my account one-sidedly. It is clear that Rakuten is committing a fraud by using users especially if you have high amount cash back.

I purchased products through Rakuten.com to receive cash back, but Rakuten does not want to pay me the money. I followed all their guidelines in the small print and they tell me they are changing there guidelines. I think I might get a class action attorney involved.

Every month I have to contact the company via email and send copies of my emails to verify my purchases before I get my cash back. I am still waiting on one $700 purchase that is supposed to pay 15% cash back. I have contacted them twice about this order. I feel that since the amount is large they are trying to find a way to discredit the order and not pay. I am looking for another cash back site that is more efficient and honest.

When I 1st started using E Bates you would get money back. It didn't make a difference which store you chose. Then I noticed you wouldn't get money back from Groupon and if you got in touch with groupon and ebates they will come up with excuses not to pay your money. It's still the same. If I order business supplies I get money sometimes. If from groupon you don't get any money back and they don't answer if you request money. So I've come to find getting money back from either Rakuten they will choose what money you get. If it's 2 or $3 you're fine. If it's anything more than that you will find you will not get your money back. I used to recommend E Bates to all my friends. Now I in good conscience can't do that because for the most part you will find you will not get your money.

Since Ebates has changed to Rakuten, I have had issues. I thought it was me doing something wrong until I read the other reviews. (That's how they made me feel when I got in touch with them.) I also have had problems getting money back for my purchases and recently I referred two friends. One friend had to fight for her $25 bonus and to get my Refer a Friend bonus as well. The second friend made over $700 in purchases and had to contact Rakuten several times. I also had to contact Rakuten several times. As stated by other customers on this review site, they won't check into it for you and make you do their job. They told me sometimes purchases take a while to catch up with the rebate... It's been over 3 months and neither of us have received our Refer a Friend bonus. I won't be referring anyone anymore.

I'd give this zero stars if I could. For many years I used Ebates. I never had an issue with them. My orders were always tracked and I didn't have to "police" whether or not they were tracking. The moment they switched over to Rakuten all I've had are issues. Not once has my order earned cash back and I am definitely using the site correctly. I had to contact customer service to try and get this remedied. Bottom line: There are other cash back sites which I plan on using from now on. They like to collect info on your spending habits but magically can't remember your purchases? I call BS.

I used to like the site until I realised that Rakuten wasn't collecting credits for my purchased items properly. I guess that's so that they don't have to pay out all of those so called 'BIG FAT CHECKS!' Anyway, when I found out I contacted them and they wanted me to do their job for them. It's funny how they're able to collect spending habits most of the time but this time there's a problem; this time they failed to do it. Rakuten wanted me to go thru all of my emails and collect all of the order numbers and send it to them in order to prove that I do have credit for purchases missing. Why would I have to do that when as I assume, it's supposed to be done by Rakuten? People, you need to check like I did to make sure you're getting the credit you're supposed to be getting. It's so not worth the few pennies for me, but I wanted to go on record saying that something fishy is going on!

Since changing from Ebates to Rakuten most of my purchases do not get any cash back into my account. Very disappointed in how most of my purchases are thru Amazon and $0 gets rewarded back. I think I will be closing my account.

After I made my bad buying experience known to top people in the company, customer support contacted me and helped me place and received the initial order to my satisfaction level. Lovely - the lady from the customer support team who helped me resolve the issue, was indeed very..."lovely"! Her customer support help was stellar! I hope management will her as an example to the entire customer support team. I thank to ALL people involved in helping me getting my order!

I've been a longtime customer with many past orders and recently any new order I make is cancelled within 30 minutes automatically. I'm signed into my account, my payment details & address information is correct, stored with Rakuten and have not changed. I tried alternate payment method as well including PayPal with the same result. I do not have this issue with any other online retailers. You would think they would treat a repeat customer with more attention then ignore them with form email response. Overall very disappointing customer service & shopping experience. Whatever changed please change it back.

Rakuten had a special offer on Sephora stating Urban decay items get 8 percent and other items get 4 percent. I received 4 percent back on my whole order and when I complained they told me I got what I was supposed to. This is the second time this has happened. Last time Sephora was 10 percent back and they tried to make an excuse that vendor can cancel cash back at any time. 5 minutes after they send email???? I am ready to not use anymore B.S.

I was using Ebates with no problem getting money back on purchases. I really liked it. Since it changed to Rakuten, I've accumulated $0. My shopping habits have not changed, just this service. Seems to be just a waste of time now. And in looking at other recent reviews, I guess this is the way it will be. Goodbye Rakuten.

I've been using eBates since December of 2014. Pretty easy to use - go to their site first, go find the website you want to shop with, do your shopping, get a little bit of money back. One thing that's been happening more and more often is that cash back isn't being recorded to my account. So if I place an order, wait a few days, up to a week, and the money never posts to my account, and I have to fill out the "Where's my cash back?" form, or use the bot on their site.

I have used Ebates for many years without any issues. It was a great program. When Rakuten took over all of a sudden terms changed, and not for the better. It is nearly impossible to speak to a human being about missing cash back. After several attempts at emailing customer service, the one response I received was a "stock" response and didn't even answer the question I asked. The concept of the program is a fantastic one, unfortunately I have now stopped using the app all together and have advised the same people I recommended for it to do the same.

The Rakuten customer service reviewed my case and reinstated my account along with the cash back & referral amount. I still think, a lot need to improve on the customer service front. Rakuten tracks all possible information when you use their site for completing any purchase. It's all mentioned in the terms & conditions. After possessing so much customer data, they are still finding it difficult to identify the accounts which actually abuses their platform. I hope they improve their risk assessment programs so that regular users are not incorrectly flagged as users abusing their platform. They also need to update their terms and conditions clearly stating the scenarios for which they can revoke an account.

Account service is bad. I looking for negative star but I can't find it. And reward service is bad too. They dont wanna give any money. They looking for how to cancel your account when you reach certain amount of money.

They ask you to refer family members and co-workers and then they close your account and keep all your money because you refer family members, who share your last name and co-workers who have company email accounts... Like umm what? Then they keep all your cash back that you've earned...they literally owe me over $300 and it's just gone now because of their incompetence.

Most of the time I use this app I am spending minimal money and there are never any issues. However the past two purchases I have made that were expensive did not get money back and I was merely given generic reasonings why and the vacation I purchased was not honored for cash back. I am a highly disappointed customer that feels completely ripped off.

Keep changing the pay date. Well I was supposed to get paid in August. NOW, they change the date to NOVEMBER. This is BS and I see from the comments since it changed from eBates to Rakuten many people are having similar issues and even the exact same issue with getting paid. DON'T JOIN THIS SCAM. EBATES IS GONE AND RAKUTEN IS A SCAM.

Bought a phone on June 6... Never arrived! Every time I checked with them, they kept telling me that the phone was: 1. On its way. 2. Were trying to locate the phone. It's only on August 17th that they finally told me that the phone will never be delivered. They offered me a refund instead.

I placed an order for Lenovo laptop on August 6th and on Aug 16th, received an email saying my order is cancelled for out of stock, when this item was still available on the Rakuten site.. They collect your money and after 2 weeks refund after following up many times saying out of stock, but it's still on the website at a very higher price... So dear friends stay away from these website who are just collecting money. Better get from reliable trustworthy sites, who are authorised sellers.

I was suppose to receive my check through Paypal on 8/15. On the 15 the cash back check was still pending, I thought they were going to send it after midnight. When I checked the next morning, they had moved the date to 11/15 without letting me know first! This never happened when the company was Ebates!

When the company was still Ebates, I had no problems receiving my cash back. Ever since they've changed to Rakuten, I don't receive my cash backs anymore. I had multiple hotel bookings on a site they are partnered with and never received any of my cash backs despite follow-ups. Also, every time I purchase something from Amazon it doesn't give me cash backs anymore. I never had these problems when they were still Ebates. I miss the old Ebates. I think I'm discontinuing my membership and will find a different alternative.

They decided that I open several accounts and the take all my money ($142+). Those accounts were my 2 brothers and my wife account. Also, if they think that the accounts were fraudulent, why wait months to deactivate and theft my money and not in the moment?

99% percent of the time rebates go through seamlessly and on this particular Bodybuilding.com trip the rebate was very good. It's a no brainer to head onto Rakuten website and go through one of there links to receive money back on products I buy on a regular basis. I enjoy it very much and look forward to the reimbursement every time however I still wish there was the Amazon.com option to redeem my credits but either way it's rewarding.

I ordered products from a seller on Rakuten. The seller sent the wrong merchandise and I notified Rakuten. They reached out to the seller for me and also sent me the sellers information. The sellers Beauty Price Match and Buy Beauty Products are a rip off. DO NOT BUY FROM THEM! Not only has Rakuten not responded in the timeline they gave me to work this out, I tried calling and emailing the sellers only to receive a message that says "this site and phone # have been compromised". To a consumer that means they are fake businesses taking peoples money and not wanting to reimburse them when the seller is unresponsive.

It would be zero stars if that were an option. The customer service on this site is a joke. I tried twice within 24 hours to place an order for a TV. The first time, they confirmed the order and then shortly thereafter, canceled it because they said my phone number was incorrect. My phone number is fine and I’ve used it with countless other online merchants but apparently this wasn’t good enough for Rakuten. When I called their customer service number, the representative refused to update my order despite the fact that she had all the information in front of her.

When I go to site, instead of being able to choose the store at which I want to shop, I get products to purchase. I just want it to be as easy as ebates was and it is not which makes it not worth the trouble to go through the site.

Purchases from Neiman's and Bergdorf's suddenly not "showing up" once I exceeded 1k in cash back. Owed 2.5-3k in cash back and told account was locked during those purchases? No email, nothing from Rakuten stating this until I filed a complaint. I clicked the Ebates button and Each time "Cash Back Now Active" message given before purchasing, they state that it was not because my account was not working at the time. This is fraud given I purchased based on those rebates promised. I filed a complaint with the FBI Internet Crime Complaint Center.

Opened up a shopping trip at Verizon Wireless, was told I could earn "UP" to $75. Quick flashed a case number but when I went to see what exactly I earned, there was no record so I get NOTHING!!! BEWARE!! Should be able to tell you upfront what you will earn BEFORE the transaction, not after. This site is not worth the trouble. Have had to have check re-issued because I never got them. Limited shopping. A real hassle for very little. A waste of time!!

I ordered a Google Home Hub with a Google Mini from Beach Camera. I did not receive the Google Mini. I emailed the company and contacted them through Rakuten and they have yet to respond. Very dissatisfied. Beach Camera should no longer be allowed to sell through Rakuten as they do not represent the high standards I expect from Rakuten.

Normally I do my due diligence on online companies before I shop with them. But I had seen so many tv commercials I threw caution to the wind when an incredible ad came up. So on Fri., June 7th I joined the site because it stated that was the only way to get the discounts and proceed to or a pair of Asics running shoes I'd been eyeing for a while, so at the price of $36 plus and additional 20% I couldn't pass up the deal and bought them. Received confirmation # and everything. This is at 8:42pm. The next day I get an email saying my order was cancelled due to one of several reasons listed, instead of putting the order on hold and contacting me and still taking my money. So now it's the weekend and their customer service is only Monday-Fri. 48 hrs later nothing but robo responses to numerous emails and no refund.

Though not always offering the absolute highest cash back, they consistently get it right! The transactions are followed through and are paid timely. Rare to ever contest a cash back transaction. Awesome company.

I recently ordered a Dell XPS 13 from them on a deal. The next day my order got cancelled mentioning many possible reasons. After contacting them to find out what went wrong I still got vague answers. Still not answering what was really wrong. The customer service just mentioned the address wasn't exactly matching what I had on my credit card. She gave an example of putting apartment number in address line 1 instead of line 2. I have been using my credit card for quite a while and this is the first time I ever had an issue like this. Will probably never go back and try to buy anything again since it will be a trial and error until I get the address in the format they want I guess.

I got an email from Rakuten stating it would take up to 20 days to get my money back that is due me. This sucks, Ebates sent me my money fast. This company is procrastinating! I don't like this at all.

I ordered a laptop. My credit card was charged. I received an email claiming that my order was cancelled because of a billing issue, but the charge is listed on my credit card. They still haven't reversed the charges. I contacted them and they claimed it takes 5 business days to be refunded. Escalating to the fraud department.

I ordered some Ferrari Tennis shoes for a friend to take back as a gift for them. I even paid for 2 day Fedex. Needless to say the shoes were shipped Fedex Ground instead of air. Didn’t receive them till the day after I had already left. The time it took trying to continuously contact Rakuten and the shipper to try to expedite the delivery and to get my money returned was absolutely not worth it. I will never use Rakuten again in my life. Use Amazon people!

I ordered a dual blade window fan and received a 14" floor fan. They said they would refund my money if I shipped it back at my cost. I would get $3.00 out of the $40.00 if I returned it. I'll never order from them again.

Like many other users, I had the same experience where they do not honor their offers. I earned a lot of bonuses from buying a new computer and other equipment and they canceled my account to avoid paying me the bonus I earned.

My order was done 5 days ago without any confirmation or update from them. Today I decided to verify and there was a status Status Preparing Shipment. Luckily they did not even charge my credit card, so how can we trust to buy anything like this?

I use the Ebates Rakuten app to shop and they rarely credit me with any of the purchases. They have a spot to enter your "missing money" with order number and sub total and they respond stating the company hasn't reported a purchase to them. My credit card company and the store have certainly acknowledged my purchase, it shouldn't be my responsibility to oversee whatever agreement and sharing of information Rakuten has with these companies.

Dell XPS - I had an excellent experience with the store, I'm a little surprised I did not know about it sooner. I have sharp fit several other online retailers before, the prices are to subside were better than Best Best Buy or the official Dell.com store. As there were other negative reviews, I was a little hesitant at first, but very pleased with my overall experience.

I had saved a Jet Wood Lathe in my cart. Rakuten sent me an email reminding me to complete the transaction. They offered, in bold font, to sell the lathe for $764.99. I responded to the offer in less than 5 hours, but they had raised the price to $849.99. Customer service refused to honor their offer, citing their right to raise the price at any time. That's false advertising IMO. There are too many other reputable online merchants. who honor their offers, to consider ever patronizing Racketoon again!

Used PayPal as payment to snag a good deal and order got canceled without even giving me a chance to resolve the issue. AT LEAST PUT THE ORDER ON HOLD OR SOMETHING. I've never had a problem with PayPal as payment before. Got a robot message telling me I have to validate payment and shipping information. First impressions are important and they really screwed up.

I’ve been using Rakuten.com for years. Getting money back each time I shop online is awesome. The site is easy to use, and if there are any questions, the member services department is right there to help you along the way. I highly recommend checking out Rakuten.com and making it a part of your online shopping routine.

I signed up for Rakuten's cashback shopping last month and it seems pretty straight forward, like an Ebates and other cashback sites. You get cashback for shopping at stores and it’s very easy to use so far. I can see the money saved in my account.

I ordered new HP printer and select one day shipment and got it one week later after contacting shipping company twice. For a second I thought I was frauded and lose my money, it’s how bad I felt with them. But finally, I got it. Hope it works fine or don’t know if I ever will get to send back and receive back in time. Price was decent good but don’t know about shipping side.

They recently had a promotion of 4,500 yen free shipping for orders over 12,000 yen at a single shop. I found out that the shops participated in this promotion have increased their price per item significantly during the promotional period. Promotion ended Jan 25 2019, prices have gong back to normal now. DO NOT TRUST THEIR SO CALLED PROMOTION!!! Serious price inflation to get you to spend your $$$. I contacted Rakuten customer service and the response I got was that the shops have their right to set up whatever price they want. Pretty sure this is false advertisement, against the law in many countries, but maybe not Japan?

First off I wrote a review on Rakuten.com and was emailed saying the review had been "moderated" and would not be posted to the website. So they only post positive reviews? This is exactly what I put on their site: The switch came and works wonderfully however it did not come with the extra joy-cons pictured in the bundle. I was extremely disappointed. I called BuyDig to straighten it out and they said it doesn't come with those controllers despite it being pictured in the image for the product and implied in the description. Needless to say I was disappointed and upset. Turns out not as great a deal as anticipated. Could have gotten it for the same price at Wal-Mart.

Even though I reached out to Old Glory first and they did reply asking for pictures of the product in regards to my complaint (an orange mark on the icon white face of Hello Kitty), I never received any replies after. When I tried to do a negative review for the product, Rakuten said they wouldn't post it without much of a reason as to why. I did not use any offensive language and basically made a post like this showing my disappointment with the product which I could not use for the little girl's gift as intended and for the shop who did not reply to me after I sent them picture proof of the defect.

BEWARE RAKUTEN’S COMPLETELY OUTRAGEOUS RESTOCKING FEES FOR A RETURN!! I bought a $50 clock and those thieving ** want almost half of that amount for a “restocking fee”! Complete ** Brick and mortar stores will be around for a long time to come - as long as online scammers like these Rakuten ** keep pulling ** like this!!

Will never do shopping on Rakuten. Be Aware for Rakuten very poor service. I bought TV on Rakuten site on Thanks-giving and order has been accepted but after 3 days they cancelled order without specifying any reason for cancellation. It is really frustrating.

I bought a stroller off Rakuten that accommodates two newborns. After purchase I noticed how Rakuten had mostly bad one star reviews. I have to say I’m impressed. Not only did my stroller come with all of its parts and great shape but it’s sturdy as well as excellent quality. To top it off the price was $200 cheaper than other strollers with similar set up. Not sure why all the bad reviews - maybe disgruntled customers but my experience was amazing and they were fast with shipping too. I ordered last Friday and it came in today which is a Monday so within three days of ordering the stroller. :) I'd definitely buy again through Rakuten and I can’t wait for my twin girls to get here to use it. ❤️

I was sent an email with a $5 discount offer off my first ebook purchase with Kobo (Rakuten). But the offer wouldn't work due to a technical glitch, and Rakuten would not fix the problem after I contacted them, nor just give me the $5 off using a different method. They kept sending me the same response over and over again which said that I was ineligible because I had received a few free books. This was ridiculous because I had never purchased anything at this point.

I have been struggling just trying to spend some $ on Rakuten.com. The payment system is ridiculous. The orders are always "automatically cancelled because we cannot verify your payment information" when I entered every single piece of info correctly, and no one, I mean no one, is able to help. The CSR told me ** that it was cancelled by program, and they could not help me reinstate the order. It seems that computer is controlling human, much more powerful than human. I tried PayPal and it was cancelled again. I swear that once I am able to burn the points in my account, I will surely say goodbye to Rakuten.com.

We purchased a couch from this site, HOPING that it would just arrive (after reading these reviews of canceled orders and late deliveries). After all, it was priced about $300 lower than the closest competitor and we've been looking for about 4 months! Not only did it arrive, but it arrived WITHIN 2 DAYS OF ORDER (ordered Sunday, delivered Tuesday!)! It was packaged well and we received a courtesy call prior to delivery. It was in perfect condition, no missing parts, no broken boxes. Excellent purchase!

Rakuten writes a legally binding message on their website that states no payment option will be charged unless product is emailed or shipped. I got automatic cancellations about 10 times for nonspecific reasons except my payment information didn't add up. I did Straight card, PayPal, and Visa Checkout. All declined. I got a call from my fraud department at the bank saying some company called Rakuten has charged me 10 times for $100! $1,000 in money that was not just authorized, but charged. Now I have to take extra measures resolve this. I contacted support and they said it's just a hold, give it a few days. Here's $25, try it again without a coupon and IT WILL WORK! Sure enough, did it again and it got canceled. Bunch of fraudsters. File with the FBI, BBB, etc. This company is bad bad bad.

I must say that this company has a FANTASTIC person in Customer Support. His name is Rolaneil. I have run a very successful mail order business now for 44 years and I am very well aware of what it's like to deal with Customer Service at companies and I must admit that it is very rare to run into someone as cooperative and as efficient as this man is.

I ordered a Tacoma fender on the 30th. Now is the 7th and they have not shipped my part and they won't tell me when will it be shipped. I'm not happy at all. I will never order from this Rakuten again.

I ordered a couple of ink cartridges and the next day I received an email that the order was ‘Canceled by merchant because product is out of stock’. Then the online popup ads links to the same item now at about a 2 ½ times greater price. They did not respond to my complaint.

I ordered several items (Japanese CDs which are impossible to find outside of the country) only were available on Rakuten. The order was confirmed, and was ready to be shipped. The postage was incredibly expensive, as matching the items purchased. A few days later I find an email saying that they've canceled the order, the email hardly explains anything other than "it's canceled'. Why confirm the item first if they cancel the order the next day? Either someone messed up or they showed several items that weren't in stock on their website. Either way I am very angry and disappointed. I will never be using or ordering anything off Rakuten again.

I ordered a set of printer cartridges for an HP Printer from Toner MarketPlace. Somehow when they did not work and I wanted to return them the return ended up being handled by Rakuten. Despite the 100% guaranty of getting a free return label within 45 days with no questions asked, I was told I had to submit all sorts of photos of the cartridges, the printer, etc. I had already repacked the cartridges and was not going to do that. I returned them at my own cost. I was then refunded $4.95 less than the cost of the cartridges due to Rakuten's taking off that money for their points, which I had never signed up for, did not use and did not benefit from.

My mind is blown. I ordered a laptop through one of the third party sellers on Rakuten; the name of the sub-store is Acer re-certified or something of that sort. I saw the hundreds of negative reviews and felt that I was taking a gamble by using the site. HOWEVER, I received the product within 2 days, paying no shipping fee and no tax. Not only that, the laptop cost was around thirty percent off retail.

Will never shop here again. They need to up their game if they want to compete with Amazon. Placed an order on the 23rd of Nov. Checked status on the 27th and it says shipment scheduled for Nov. 25th but "delayed". Concerned as order was for a November 29th birthday gift. Rakuten rep gives me a BS line about 2 business days after placing order, so with Thanksgiving in between, shipment is actually 27th. I know it was BS since I separately contacted the end vendor who said they had systems problems so everything was delayed and they cannot make it up to me. I cancelled the order. Bottom line, Rakuten lies and works with second rate vendors since all the majors work with Amazon. Do not shop here. Also their price quote does not include tax even though it knows the delivery address so they charge that later. Very sneaky.

I purchased three iPhone chargers with cables and never received items even though it said “delivered” on 10-20-2017. I called the listed customer service number multiple times and there were no return phone calls at all from this supplier company, ProElectronics. I left messages on the Rakuten website which was a middleman and no replies either. I wonder whether I will get my refund since I charged it to my credit card, about $34.

I did my first order from Rakuten and then discovered all these 1 star reviews. I started to really panic but everything turned out to be just great. Bought San-X merchandise from LaughLaugh merchant on Rakuten. Seller was very friendly and courteous, cancelled one of my orders immediately upon request, the other order arrived very fast, was packaged neatly, all 6 items were original goods, not counterfeit, good quality. I will shop at this seller again. I see that most if not all 1 star reviews were from people who bought expensive items such as electronics. So I suppose that it depends on what you buy and who is the seller.

I ordered 10 Network cabinets with 2-3 shipping over two weeks ago. Received confirmation e-mail and an e-mail stating item are On their way. FedEx Tracking number stated Label Created. Well after 11 days, the FedEx tracking number is still Label Created. Called Rakuten's customer support who transferred me to the Seller of MarketPlace. They said they could reship the items but would take 3-5 days to process and 3-10 days to ship. What??? I paid for 2-3 shipping and Ive been waiting 11 days since the label was created. I was told the 2-3 shipping was for the first order not the reshipment. How is it reshipping if the FedEx Shipping Label has not been used? Cancelled order. Feel like Rakuten and MarketPlace are thieves. So wish I could give a zero Star rating.

Quality of product and service was very poor. First, I ordered the Lesmore TV stand online through rakuten.com (40,000 JPY) which took twice as long as indicated since they would not accept payment upon delivery so we had to order again. Once received, the table had several scratches on the surface and looked used. I have been trying to get ahold of the customer service for 4 days and have not heard back from them. I will never purchase anything from Rakuten again and would not recommend to anyone.

The seller of the Nikon d3300 camera will not answer any emails about a problem I am having with a lens that was included in this purchase. Tried to register the camera and Nikon will not warranty the Camera nor will Tamron warranty the lens. They say it's a gray market item. I was lead to believe that these items were new and that some kind of warranty would last more than 14 days.

Horrible check out process and worst customer service. Customer service could not solve issue and passes you on to another number. My order was cancelled because of address verification but I used the recommended shipping address and my billing address was correct. I called my credit card and the verification hold was placed so of course that is correct. The company still cancelled my order. I don't think this is a real company that actually can ship anything. When I called the number for address verification I got a recording to leave a message, REALLY! No return call, very sad for a company. I will be using another company. I do not recommend this company to anyone.

"I regret to inform you that the TV you ordered will not be shipped. Due to technical difficulties, the system allowed this item's price to be listed incorrectly. The actual value and cost of this TV prevents us from being able to honor the listed pricing error. Your order has been canceled and the refund was processed back to your account immediately. Please accept our sincerest apologies for any inconvenience this has caused you." They did not honor the posted price and not issued a refund yet.

Ordered a bed frame from Rakuten. When I went to put it together a piece was broken. I called to see if they could just send me a new piece. I didn't want a whole new bed frame. They said I wasn't allowed to get a new piece or even return the whole product. Apparently it's their policy that I should have looked it over before the delivery driver left. What?? There was a lot of pieces and they wanted me to make the poor guy wait while I looked through it all? No. They needed to just send me a product that wasn't broken in the first place. HORRIBLE CUSTOMER SERVICE.

When I wanted to refund a product I had purchased, I learned that Rakuten is the middle man and I needed to deal with the supplier. The product was still in the original packaging and never used. When the original supplier balked, I emailed Rakuten and within 12 hours I was issued a refund without even having to go through the hassle of returning the item.

CHEAT - CHEAP - FRAUD - ONLINE SCAMMERS - Just looting people. I ordered Samsung sound bar as Thanksgiving gift which was assured to be shipped in 2 days. There was delay of more than 15 days (no notification) and on complaining Rakuten team started giving late response and foolish assurances without doing anything. I had emailed more than 40 times, opened 30+ tickets but all I received is false and cheat assurances. All of sudden order was cancelled without any intimation for the reason.

I ordered a 28" television at a great price for my mother as a gift. After waiting more than enough time to receive shipment, I started to inquire about package tracking. Only then did I realize that the order had been canceled. I searched my emails to find a notice of this, but none existed. I only saw where a credit was posted to my credit card, but no notice was given. When I looked up my order number, the only explanation was that "We were unable to ship". A simple email would have given me ample time to order a replacement from another source.

https://secure.rakuten.com/AC/ForgotPassword.aspx. After providing the email address associated with your Rakuten.com Account, you will then receive an email with the instructions for resetting your password. We apologize for the inconvenience, but hope this speaks to our commitment to keep your information safe and secure. Sincerely, Rakuten.com Customer Support." I don't have, nor have I ever had, an account with Rakuten. The only way I even knew who they were was to google "Rakuten.com" which brought me here to this "ConsumerAffairs" page.

Granted, I only bought a $10 bottle of lotion, but after buying it simply because it was the lowest price (pretty much half price), & not researching the company/site until I was thinking about purchasing something else...Then being worried after reading all the reviews...I was pleasantly surprised! Arrived much quicker than expected (expected even before reading reviews). Ordered on Thur, arrived on Mon. Just what I ordered. Maybe it depends on what you order? My experience was great though. ; )

I received an email newsletter from Rakuten offering a laptop with a $50 rebate. The newsletter had a link to order the laptop by clicking on the link. The newsletter was sent at 12:10 pm and I clicked on the link at 2:05 pm, less than 2hrs later. The newsletter did not indicate this was a limited time offer and subject to change at anytime. I click on the link with a price of 179.99 but Rakuten attempted to charge my card 229.99. Fifty dollars more than the newsletter and link stated.

BUYERS BEWARE. RAKUTEN IS A SCAM!!! I ordered an iPhone from this site and after 5 days of not receiving any communication regarding shipping and the order in "processing" status still I reached out to the company who told me they had to contact the seller and I had to wait up to 3 business days for a response. It didn't sound legit, so I requested a refund and was told they couldn't provide one. It had to be done from the seller.

I was happy when finding a site that handled PayPal well - even though their cost for the item was about $4 more than other less-friendly sites. They shipped the product quickly. But the first peek inside was an alarm. The case is unusable in its present state: back lose; mirror hanging by a thread; hinge bent; wood cracks in both top corners and in lower mirror frame - and these are just the things I found in the first 6 minutes. I hope to reassemble; use stronger hardware where possible and repair the wood splits. [Not sure that FedEx did not contribute to it - but the outside box showed no major hits. The guy did balance it on end at the door and fled. So he did not seem to have much respect for "fragile"].

I ordered a Nikkor lens on July 6th and opened a credit card account to get the super points off the sale. The item was listed as 'processing' for 8 days. I emailed the seller and the company and received an email from The Camera Box that my receiver (??? did not order a receiver) was out of stock (in eBay) and that I could cancel for a refund... I questioned the email and they sent the same letter with lens in place of receiver. I was fortunate in that I was able to close the credit card acct. without losing any money. Did not get any responses from Rakuten until I cancelled the order. Buyer beware!!!

I tried to purchase an item using PayPal and they say the authorization failed. PayPal has no record of the attempted authorization. After asking Rakuten customer disservice to check on it, the response was "Issue resolved, contact PayPal." Tried again, they said "Issue resolved". I had not completed my order (well, gee, what idiots!) so they canceled it. I used a credit card on a previous order and then my card was used to purchase a couple burner phones in NY (I live in California). So my bank blocked further transactions from Rakuten and I'm sure not going to trust them with my credit card again!

Malaysian Rakuten is just like Russian USBARGAINONLINE! They are both crooked retail internet sites that take your money and run! Since both of the sites are based offshore they know that once they run your credit card there is NO WAY to get your money back. None of the credit card companies will help either because left the USA to do business. That is why terrorist groups place fake police equipment orders in the thousands of dollars with stolen credit card numbers (Usually Unknowing and Honest Tourists) and steal the product while the vendor gets Zero! So read many different reviews from different sites before you do business with an offshore company! Stay Safe and Shop Smart and remember they think of you as the GREEDY STUPID AMERICAN INFIDEL MORON!

Rakuten had all my information. I just wanted to sell office supplies. Just checked to see if somebody else was selling desktop business card holders, and they already processed the order, without me checking out. Contacted them in less than 5 minutes. It is a nightmare trying to cancel the order that I did not even place for $ 99.00.

Please, remember they are not an AMERICAN COMPANY! I should have gone to AMAZON? I got robbed by Rakuten.com! They stole my money $181.31, they lied about taking my money and then they said my bank was holding the money? That's another lie! If you don't believe me google their reviews? If you have been robbed by Rakuten.com or UNBEATABLESALE.com contact CONSUMER AFFAIRS and report them to law enforcement and ask your attorney!

I ordered a tablet and 2 minutes after decided to cancel. I found the same one on Amazon for same price. My orders, said it would appear in 5 minutes and that I had 15 minutes to cancel an item without any problems. My new order never appeared, 15 and more minutes passed, there was no way of contacting them. I called Paypal and the charge went through. I started a dispute on Paypal for the charge to be reversed but doubt it will and the dispute process once charged is very complicated. I called my credit card and they said I had to wait until the charge was actually paid to dispute it. If this is how they are with charges I hate to think if something is wrong with the tablet. Stupid me for not listening to the reviews.

Never use them! After purchasing over £300 worth of Christmas goods, and receiving only one, I emailed for them then to inform me the rest was out of stock, so, awaiting either a refund or my items to be dispatched and in stock. I left it a week, having heard nothing contacted them again... ignored. And again a few days later, of course, ignored.

I bought a titanium ring from Rakuten.com. They were more than happy to help me until they got their money. A stone fell out of it a couple of days later. And now after a month of emails I cannot get a response from them or the seller. Be careful who you buy from people.

Simply put: slow shipping-- took 2 weeks to start the shipping process and another 2 weeks to arrive. Rakuten NEVER respond to emails-- you can request email all you want but you are NOT going to receive a response. All the reviews posted on their website are FAKE. You can't edit or post additional reviews on their website. If you bought something not as described, or never received, you are ON YOUR OWN. You'd better start contacting your payment bank and file a charge-back. Based on the above facts, you should have a good reason to believe they are scammers.

Placed an order and paid with PayPal. I received confirmation email from them and PayPal which I still have. Waited and waited for product which was only a $10 shaving product which never arrived. Contacted their customer service, gave them the order number and their reply was they had no record. Contacted them again, no reply. Contacted them again using PayPal dispute contact, no reply. Filed a claim with PayPal who promptly said they will refund my money. Never used these people.

2 months ago I purchased a Supercar Driving Experience day as a Christmas gift. Having used (play.com) Rakuten to buy a similar gift last year from the same merchant without any problems. This time when I received the email from the merchant I discovered the location the experience could be used was too far away to travel. It stated on the merchant's website I could cancel the order within 60 of purchase so I emailed the merchant who replied within 24 hours to inform me they would issue a refund back to Rakuten. This was 8 weeks ago. I have been emailing Rakuten each week since. Each time I get a confirmation email to let me know I will receive a reply within 48 hours (ha ha). Up to now I have not had 1 single reply. Over the years I have used play.com and have had no problems with them but it would appear since they have been taken over by Rakuten the company has taken a rather steep nosedive.

I ordered a gift for my daughter for Christmas on Cyber Monday, I saved about $150. 2 weeks later they cancelled my order via a form email. I send a request for an explanation, nothing. I called, they gave me excuses, but were not able to explain why they couldn't fill the order. I was able to find the gift elsewhere but at full price. I won't order from them again. I also asked "google trusted stores" for help. But they only supported the store and didn't fulfill their obligation. Trusted doesn't mean trusted anymore I guess.

Never buy anything form this fishy company. They initially accepted the order and payment through PayPal just to cancel it for nonpayment 5 days later. If you're looking for deals stay away from Rakuten because the deal you thought you got will be canceled and you lost on all the good prices you could have gotten on Black Friday from other decent merchants just like I did. For some reason this is a Google trusted store.

Called customer services as the points had not been credited onto my account. However, was told points can sometimes take 2/3 weeks to be credited. After few weeks, called again. Was told that the points had expired 3 days ago. I explained that the points did not become visible to me as I checked on a regular basis. Customer services basically said though, they could not do anything as they did not have the facility to credit points back into a customer's account after they had expired. Will not use again. Was made to feel like I was lying by customer services.

Rakuten/Buy.com has on multiple occasions been a nightmare experience for my company. They false advertise shipping times, stock availability, and pricing, over and over again. When they make a mistake, they don't fix it, but lie to you over and over again hoping they might be able to do something about whatever issue is at hand. Until they realize they can't and well, then it's on you. Customer service has promised me Rakuten points for inconveniences but have never delivered them. I have wasted hours of time and had many business problems because of this company. I would recommend that everyone avoid this company like the plague.

I just wanted to warn anyone who is considering to become a seller on Rakuten. Do not! Their customer service support system is extremely unsatisfactory. They do not have a contact tel. number or a live chat and the only way to communicate with them is through email. Majority of the emails, they reply the day after. Therefore, when you needed an answer, your task is on hold until they reply back via email. When they do reply, their information is very vague. A few times they had an automatic reply stated that the person is no longer with Rakuten.com and all inquiries to contact the new customer rep with an email address enclosed. They seem to have a constant turnover on their customer service people.

I placed an order 6 weeks ago. The item never arrived. Both the seller and Rakuten have ignored all my emails chasing the item AND have ignored my requests for a refund. An automated response is sent stating I will get a response within 48 hours... but this is a lie. These people should NOT be allowed to rip customers off like this. I hope they get closed down.

Rakuten you should stand behind your name with quality! But that's not the case!!! I am a first time customer, and my experience with your company is a disgrace!!! Once I received my order, parts were missing and broken clearly. There were no quality check done before my order was sent to me. I am disgusted with your service! Be aware consumers!!! Before ordering from this company I would advise you to proceed with caution!!! Do your research!

I bought an Andrew James Grill from Rakuten.co.uk. When it did not arrive for 3 weeks I emailed them but got no response. When I called them, they told me to call Andrew James who said they did not see my order. When I called Rakuten again they said they would look into it. I did not hear from them, so after a week more I wrote on their Facebook page and contacted their European CEO via LinkedIn. Finally, they redid the order but they did not offer any kind of compensation for the mess-up they caused and for the stress and time they cost me.

I purchased a book early September and they took the money out right away, yet I never got my book. The site will not let you know the seller's info, so you must go through Rakuten.com to complain. My account still says processing and it is now the middle of October. I paid through PayPal, so at least I can and have filed a dispute through them to get my money back. I still have not received any response from Rakuten.com through PayPal either. They take your money and have nothing more to do with you. After I sent my complaint to Rakuten.com they had the nerve to send me a survey to ask if I was satisfied, yet they did nothing to address or fix the problem. I still get sales info emails almost daily, yet they won't refund me. It's madness. Save yourself the trouble and buy from anyone else.

Purchasing was originally ok. I then had the points to spend but none of my orders would go through, all came up with same error message. Even tried my husband and daughters cards. After phone calls and circa four months of emails they have been unable to resolve, say it is not their end but my credit card company can see the orders cancelled from Rakuten end. Hopeless! I suggested opening a new account and for them to transfer points to try and rectify problem. They couldn't do that.

I ordered a smartphone last week. Two days later they cancelled my order for no reason. They really suck. No support number to call. Their support never return your email. SO DISAPPOINT at Rakuten.

I purchased an $1800 All in One PC via the Best Buy Marketplace which stated it was actually via buy.com. I had previous experience with them and it was positive. I later find out it's rakuten.com. The PC arrived with bad pixel in center of screen. I've been trying to get it replaced and every time I contact them I keep getting told they will get back to me in 1 to 2 business days. It's been a week and this is all I hear. I have no idea who this company is but they are awful in their service!

I purchase a $1700 HP Zbook 15.6", 8GB memory, 1TB HD from buy.com aka Rakuten.com aka datavision.com via Best Buy Marketplace. The HP zbook is defective. It freezes every time we tried to download a software or surf the web. We brought it to the Geek Squad who told us to return the item. Why purchase an expensive "defective" computer. We agreed. So, I have been trying to obtain a authorization number from Rakuten.com to return the item. I am on DAY 5. I have been calling Rakuten.com 2-3 times a day. This is what I get: "I apologize for the inconvenience." "Your issue is with the 'specialist' who is investigating." "Please give us 1-2 business days to investigate." "My supervisor is talking to the specialist to resolve your issue." "Your computer is over $1600. It needs an approval from the specialist to return."

I used play.com on a weekly basis, they were always the cheapest and the easiest site to navigate. What has happened? These new peeps have taken over and now the whole thing is a shambles. So frustrated now that I have totally boycotted the site and don't even check prices as it takes so long to get anywhere, plus the fact it seems to be made up of individual sellers and I'm not comfortable with that idea as a lot of them sell used stuff and sometimes, it isn't made very clear to what exactly you are getting. So… PLEASE COME BACK PLAY.COM AS RAKUTEN.COM IS NOT HAPPENING!

I used to have my account via Play.com (they were great) which was then transferred a Rakuten.co.uk. Worst thing I did was order off this company. It's just a complete mess with little or not organisation. I placed an order for a TV 4 days ago. My order at this point had the status showing 'awaiting shipment' for the 4 days. I sent 2x messages for a progress update and received not reply. I then called and spoke to the supplier direct as advised on the Rakuten website and they had advised me that Rakuten had cancelled my order due to possible fraudulent transaction. I called Rakuten who advised me that all was well with the order and that payment and order had been accepted? I called the supplier again who said this was incorrect and that they couldn't proceed as per Rakuten's instructions. Went back to Rakuten and they looked into it further and my order had been rejected due to their fraud squad red flagging my order.

I had multiple purchases and a mix of product reviews submitted, and my negative review didn't get posted without any "reason". Also called in for some price match, and it appears they would only match against a very limited websites. Therefore it is not really matching anything.

I ordered a $100 product on 7-21. On 7-25 I received an e-mail stating that the seller had shipped out my item on 7-22 and provided me with an invalid tracking number. Since you can't call Rakuten, I wrote an e-mail requesting a valid tracking number. The seller provided me a tracking number on 7-28 stating that I should wait a few days to make sure it is in the USPS system. If the box was shipped out on 7-22, the tracking should be out there. Rakuten also provided me a phone number for the seller who doesn't accept messages and unless you know the extension number, it hangs up on you. What kind of business is this? Do they just take your money and won't allow you to call and talk to a real person. This is absolutely ridiculous!!!!!

I placed an order for multi-vitamins 11 days ago. I was really happy to have found a new website with great prices! The website was very professional, so it seemed like it would be a reliable place to place an order. In retrospect, I should have read some reviews first, because they are all bad (as I am reading them now).

Bought several pre-ordered books and paid for them about 4 months ago. Then found a better deal and canceled. Received cancellation and refund (supposedly). Even said in my Rakuten info that my orders we were cancelled. Two days ago I received email from them saying they were sending my orders! Obviously they never cancelled or refunded. It appears once you order you're stuck with the order. Wrote them an angry letter and they told me to ship it back to an address as I can't simply return it by regular mail (has to be UPS). And since I got 3 boxes of books I didn't want this is an expense and a hassle. I told them forget it. I'd keep the books and sell them to a used book store or something. As for them, I'm finished with them as a customer for good!

I ordered an item, only $20 so no biggie but the fact that I tried to contact by phone (Which is no longer in service) and email where I got an automated response saying give them 3 days or by such and such date and they will have seller contact me. So I did this 4 times now finally got an email address for the seller but guess what? They don't reply either! Gotta say though, they are the first or second site that pops up on google almost every time I search something so this is apparently a valiant group effort to scam consumers.

I ordered dummy cameras to go with existing cameras. The product shipped out quickly. I received it two days after the order. Everything in one piece. Ok. Nice. That was May 20th. A week later, I noticed my card hadn't been charged. I'm an honest person. I call my bank and see if they have record of the transaction. Nope. I contact Rakuten, through the customer contact on the website, and they call back, leaving a message saying they received payment May 19th. Hmmm. Well, maybe just a delay somewhere.

I ordered an Invicta Watch listed by a seller. It was a reserve. Instead they sent me some cheap Invicta. The fraudulent seller NextDay Watches told me it was buy.com also known as Rakuten's fault for the listing. I have complained and still not got my money back. I also ordered a Blu Phone brand new. The seller sent me a different model. I now get an email from them telling me my account is closed due to many returns. That's funny. I only just returned 1 item with no refund. I am going to file with State's Attorney's office as well the Better Business Bureau. This fraudulent company must be stopped. As pictured the watch on top was the one I ordered. The one on the bottom is the bait and switch watch.

They say that they send the item but I have not received. Now they say that UPS made attempts on delivering but still did not deliver and they charge me 25% restocking fee. This is crazy, they charge you for something that you have never received. This is a bunch of criminals try to rip you off. NEVER NEVER NEVER EVER AGAIN!!! DON'T BUY HERE!!!

So, I ordered a tablet from Rakuten online. They had the best price and Best Buy had them listed as a trusted buyer, so I went ahead and purchased from them directly. I bought a new ASUS 8 inch tablet and paid for the next day shipping so that I could get the gift on time. They sent a refurbished 7 inch tablet. So I call them they tell me to wait 48 hours to see if they have an 8 inch tablet, then I get a message to take pictures of the item, then I wait an additional 48 hrs for them to tell me they don't have any 8 inch tablets. Then they send me a packing slip ground, which takes 7 days to get from Florida to California. Now I wait 7 days for them to credit me back.

Rakuten.com has self-cancelled 3 orders for LED TVs #**, #**, #** of which all 3 they have placed a hold on my credit card for all 3 cancelled orders, totaling over $1000. These guys are scam artist, do not do business with them.

So, first of all, they didn't let me sign in. Then the "Reset Password" didn't work. The next morning this page had conveniently changed! So I reset my password to the EXACT same one as before. Got to the payment page, put all my card details in... "ERROR". I know for a fact my card details are correct, but this website wants to argue. So that's the end of PLAY.COM. I'm sad to say. What a shame. It was so much better.

I ordered a mirror on Rakuten and the order clearly stated it would ship in 7 days. It has been many weeks and there is no shipment. When I contact Rakuten, they tell me to contact the seller. Yet Rakuten was more than happy to take my money! This internet site appears to be a great rip off and I am more than angry about how this is (not) being handled. They engage in false advertising and then fail to help you when there is a problem with the order. They had no problem taking my money and I feel like I have been ripped off. I would not recommend this website to anyone!

I ordered something last week and they charged my card. 2 days later I received an email saying my order was cancelled. Now it's been over a week and still no refund. I have sent them multiple emails and filled out their contact request, but keep getting robot responses and no resolution. It blows my mind such a big company has such horrible customer care.

The vendor shipped an item claiming to be the same as shown on their website. With the item, they enclosed a letter explaining that the packaging is different because the shipped item was intended for sale in Australia. The item they shipped had directions for use for PUPPIES. I had ordered the product as shown on their website for adult dogs.

You will have no way of calling them if you have a problem and chances are you will...just read all the complaints. They drag problems on when they're wrong with the order.

Each time when trying to order from Rakuten and only after filling in all the shipping and payment details, the system returns an error 'insufficient stock'. This has happened 6 times now. Although I'm probably not left out of pocket, it's a waste of my time and I would expect that once an item is in my basket it's not sold to another customer which is clearly happening over and again. I did speak to customer service who confirmed the item was in my basket but said it was not longer available.

I ordered a DSLR chest stabilizer thinking I was going to get a good deal. It was listed as ~7.50 USD. I was a bit worried about ordering from a new site but on Google, Ratuken.com has good ratings. I received guitar picks so I emailed Neewer Direct to send me the right item. They sent me another pack of guitar picks. I'm like WTF, how can they get it wrong twice? So they told me that they listed their item wrong. They are a fraud. How are they that dumb that they mixed up an item twice? The good thing is that I asked for a refund and I'm still waiting on it. I don't know if I should blame the site or the seller? But don't order from them. It's not safe unless you want a headache.

Bought a book on EBAY from the seller "buy". Did not know rakuten.com would be filling the order but makes sense since buy.com is now rakuten.com. Book is being returned to the seller. Sent the seller 4 messages through ebay in 1 week with no response. Finally got a reply from rakuten.com. The email had many typos - definitely not typed by an American. They did Not address the issue and tried to make this my fault. This is a horrible company with the worst customer service. I am the GM of a large online retail/wholesale business and I would fire any employee who didn't reply to an inquiry like the FOUR I sent to "buy" and took 6 days to respond and then didn't offer a resolution to the customer. Beware of rakuten.com. They're scamming everyone. I've read about LOTS of credit fraud so if you are going to buy from them, definitely don't use a credit card. If you do, check your card for fraudulent charges over the next few days.

The long and short is, product info/availability was not accurate. I ordered product and the $400 was "authorized" on my credit card immediately. Found out the product was no longer available from the 3rd party vendor - I cancelled the order. Six days later and multiple phone calls to Rakuten.com customer service and to my bank - still cannot get that authorization removed, so $400 of my available credit line has been frozen for almost a week. Stay away.

BUYERS BEWARE!!! Friends, do NOT buy from Rakuten. I bought a TV ($1200) on Black Friday 2014, they charged my card a few days later and my Rakuten online account updated to Status: Shipped. It is now December 19, I have emailed twice with no response. I never received an email with shipping/tracking details, and I never received the TV. I am now disputing with AMEX. So no TV and now I get to pay a higher price since Black Friday sales are over. RAKUTEN SUCKS!!!!

It's going on the 3rd week and for the life of me, I cannot get this company to close my account!! I have emailed 5 different contacts with no avail except for customer service who send a generic email stating that my matter looked like it needed to be delved into further and that I should get a response in 24 hours... Well, it's almost 3 weeks. My theory is that they are stalling to get to the next quarter so that they can draft the $99 fees and then they will response to me and close my account after their wallets are fat!!! The company is so quick to get you started with them (including calls from representatives) but once you want to get out, they suddenly all disappear and you get emails tossing you from one department to another. HORRIBLE HORRIBLE.

I ordered a Samsung 60 - inch LED SMART TV during Thanksgiving week of 2014. The product was being sold for $749. I stay in New Jersey and I had listed the address where I wanted it to be delivered. First they sent me an email to verify the address since the shipping address provided was different than the billing address. So I had called up the bank and sorted things out. Also, I updated them about the same and they released my order for shipping. After couple of days of inactivity I had ringed them to check in about the status of my order. The representative mentioned they had to inquire the warehouse and would require 1 business day to complete the request. I called them up the next day and still there was some issue with the purchase order. Somehow they got it together later that day and I got an email notification saying that the item had it shipped. But, it becomes worse after this.

Bought an HP 110 series, was sent a defective unit. Returned for new one, sent a second defective unit. Now I am fighting to get my money back. Buy.com/rakuten says they send a refund to Best Buy who will give me my money back. Best buy says Buy.com sends it to me... They are about as helpful as a rock. Buy.com knows the account I bought this thru is cancelled and I need to come to a new account and they refused to take the info.

I signed up as a seller on rakuten.com/buy.com on 11/12/14. I paid the $99 fee for three months. They did not activate the account, therefore I was am unable to list any product. I have sent several emails to Jennifer ** (Merchant Acquisition Associate) she will not respond. I have contacted their customer service department and was told to contact my account MGR. I requested to cancel the account on 11/26/14. I was told a refund would not be issued. I am very drained and tired of this company. Please don't do business with rakuten.com/buy.com!!!

Ordered 'refurbished' $268 Logitech Harmony remote which was defective. Could not activate. 3 attempts to reach Rakuten over a week have been unsuccessful and company does not even show the purchase in my account despite an order number and online correspondence about the sale. Zeemo Digital apparently just another name for Rakuten, which simply sends out automated reply that they are overwhelmed with complaints and their response will be delayed.

I intended to purchase the newest version of the Kindle Paperwhite. But they sent a friend of mine in the States the first generation of Kindle PW. I had to wait sometime until my friend left the States. I opened a case on the PayPal. They issued a full refund. But I had to pay for the return shipping cost from Turkey. I will never buy from this online store anymore. I am very disappointed...