Rakuten.com Reviews

I recently went to the Buy.com to buy two LCD monitors. I selected the monitors I wanted and selected PayPal for payment. Before the payment completed, it ended with an error message about needing to enable cookies. I ended up back at the Buy.com screen with no confirmation that my order was completed. I logged into PayPal about 10 minutes later and checked my account and verified no charges had been made. I went back to Buy.com and this time my order seemingly went through with no problems. Great.

I ordered a Nextar N8-101 photo frame and Buy.com sent a Photoblitz PF8e instead. The Nextar N8-101 would have had a remote control, music or voice in the background capability and internal memory. The Photoblitz has no sound capability, no remote control or remote control capability, no internal memory so it will not display photos without a memory card installed and also has a lower screen resolution than the Nextar.

I will never buy from Buy.com again. I ordered a 22-inch monitor for my wife for Christmas. She opened the gift on 12/25, but she did not actually set the monitor up and plug it in until 12/27. When she did so, the monitor had some dead pixels which cannot be fixed. As I ordered it on December 12, 2008, and they will not accept it for return since it is past their 14-day RMA period. You cannot reach them by phone, they sent me an e-mail basically saying, "Sorry Charlie," and seem to care less about service after the sale.

Buy.com is not a good seller to buy. Do not be stupid to purchase any item from this seller. I placed an order but soon realized that I made a wrong item. As quick as I log in Buy.com website to cancel the order just 5 minutes it was placed. I got confirmation of the cancellation. Eight hours later, they sent me email that the cancellation was not complete and the item was shipped. They also told me that I could keep the item or refused it. By refusing the shipment, it would be sent back to them at their cost. I called FedEx to stop the package and also left a note for the driver. FedEx driver seemed not know how to read English, so he left the package while I was not home.

I ordered a Samsung dvd vr357. They sent Samsung r155. My name outside, different name inside. I requested an RMA#. I was given a number and read the instruction. It says write RMA# in the box or shipping carton. I wrote the RMA# in the box. Print the prepaid UPS return label and dropped the box at Staples store here in Linden,NJ. I requested for a refund and ordered a new Samsung dvd vr 357 so that I will receive the item faster as they have suggested. Wrote a lot of emails to follow up the issue. No direct reply, no phone no.

Ordered the GPS on 9/24/08, shipped 9/28/08, received 10/2/08. Returned the GPS after two days, but did not hear any response from Buy.com. Send contact email from Buy.com website, no response.

Ordered item. Never received it. They have my money and will not give it back. Contacted CS via phone and email for over 2 months. No response. CS cannot help. They say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send an email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS reps promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One rep actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or thieves. Either way, people should know.

I purchased an item and returned it for a refund - they charged me again and sent out another! No response from customer service, other than your new >>> is on it's way! NEVER AGAIN - I was a repeat customer.

There is noone to call. It is like a lottery, your order will either go trough or most likely you will receive automated email, that something went wrong. I can only imagine if you have problems with your order after receiving it. Probably you will never get real person to talk to. I just have enough. I am going to place my order with other merchant. It's nuts that such a big merchant like buy.co does not have real customer support.

I ordered a portable hard drive from the site. I received confirmation of the order and the next day I received another email saying that the ship to address was not on my credit card to please add it so they can ship the item. Doesn't anyone send gifts? Anyway, I added the address to my credit card and emailed buy.com back as instructed with the credit card company's phone number. Did not get another email. For days my order said processing.

The disconnected all their main phone numbers, fax and sales@buy.com email for some reason it's all dead! No way to reach them to complain or get status except through the 800- which is in the Philippines

They have no phone number for customer service, only email. As a victim of their business practice, I thus far have no resolution to an item I'd order, have not received, have not been canceled, but has been charged on my credit card. Of course, I'm disputing it from my card company, but that's still ongoing for weeks now.

My daughter placed an order with them. She is using our credit card on which she is an authorized user. Billing address would be GA where we live and shipping address would be FL where she lives. They said the addresses have to be the same. They sent her an email telling her to how change the billing address through the credit card company.

I purchased a product from buy.com and clicked on GET $10.00 on your next purchase. When I was directed to complete the application I signed out. I called today to cancel it. This is a rip off. We need protection from such an organization that abuses unsuspecting people.

I ordered a Bluetooth device. At the point of place order now I ordered. Expecting that I would receive a congrats and receipt, I got another promo on the screen. The only way I found to decline that promo was to go back. Then I wnet back to do it again and inadvertently ordered again, because I also went in to check my paypal and no order had gone through. It turned out two orders went through. Never was I given notice from Buy on the site that I had successfully completed either order. So I went to cancel. I filled in several (yes 3) of the forms to do that listing my order #s.

Buy.com sells used-equipment without explicitly listing as used. I ordered a IBM Thinkpad laptop listed in the site as Reconditioned. I received the item clearly marked as used-equipment. The laptop showed a LOT of wear. The website allows to return Reconditioned/Refurbished item only to exchange for another piece of same item. So I had to send it back as opened-non-defective. Which as per Buy.com policy is subject to 15% re-stocking fee.

I brought a wireless router from buy.com web site. I was forced to complete the transaction by clicking buttons on the website. Even when I tried avoid it showed the purchase confirmation after forcing me to click unknown buttons that seem like web advertisement. after 3 weeks i saw I was taken $12 from my visa account I called my bank they gave me 800 number and I called them it was Reservation rewards web site they told me they got my information from Buy.com web site. They had all my credit card information and even I had an account & membership with them with out knowing to me. someone stealing your hard earned money in front of you. painful....

I tried to purchase a watch from Buy.com. The do the order Verification emails because THEY DON'T HAVE THE PRODUCTS THEY ADVERTISE. So the hang you up with verification requests. They have the very worst service, no ability to solve problems, and they are a big group of scammers.

I ordered a notebook PC and a usb server on 07/25/08 from buy.com and was offered a 30.00 rebate for applying for a buy.com visa card. Sounded like a good deal, so I applied and was accepted. I read on the agreement that the card would arrive in the mail later, but that I could use it on this initial order. On 07/28/08 I get an email stating that they needed verification of identity and provided a link to a page form where I was instructed to photocopy my drivers license and the *credit card* used in the order (the one I had not received yet).

What is a Reconditioned Product? A reconditioned product may also be referred to as factory-reconditioned, refurbished, recertified or repackaged. A reconditioned product can be anything from an unopened item the customer had second thoughts about, to an item that that was missing an accessory, was sent back to the manufacturer where they replaced the missing part, tested and repackaged it. Who Reconditions the Products? Manufacturer technicians or qualified, reputable outside technicians inspect, make any necessary technical or cosmetic changes, and test each product to ensure it is in like-new or almost-new condition and up to the manufacturers standards before it can be resold.

I ordered a GPS unit on Thursday July 24th at 11:00 AM - I paid for overnight shipping via FedEx - when I received the tracking number from Fed Ex it showed delivery would be on Monday July 28th at 3:00 PM! I called the buy.com customer service to inquire what the problem was as I would not have paid for next day delivery if I wasn't going to receive the item for more than 96 hours! I got absolutely no satisfaction via the customer rep or supervisor. I would have been satisfied if buy.com had refunded the additional shipping charges! I had to call Fed Ex myself to stop the delivery and I called Amex to put a stop on my CC charges.

Placed order with Buy.com. On the day it indicated it would be delivered I was in my house to accept delivery. No delivery came but the tracking showed that it had been delivered at 1:33 p.m. -- I was in my house at that time and NO ONE delivered a package.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank. I agreed to a BUY.COM credit caed with an average APR but the computer was billed to me from revelotioncard with an APR of 27.75%!

I tried to d/load kenny G's last album and I send all the credit card information. But only could d/load 2 music. Since then I send them 3 mails but no repond yet. So I bought the cd and dont need it but still no answer from them.

I ordered a 32 Westing house TV from buy.com on June 29th. Payment for my order was accepted and charged on June 30th, and i received an e-mail stating my product was shipped on July 1st with an expected delivery of July 8th. On July 8th i received nothing! I called FedEx and was told the shipment information was submitted electronically, however no item had been picked up from the location for shipment because it was not presented to their driver.

I order an Xbox 360 from Buy.com that was received defective. When I tried to request an RMA number via their website, the item came up with a special return designation. What this means is 'no returns' - which isn't mentioned when you purchase the item on their webpage. Instead, I was directed to call a 1-800. I called the 1-800 thinking I would be connected to Buy.com customer service - but no, instead I was connected to a completely different company who does warrnty repairs - but NOT for Buy.com! Why would they direct someone to a company they aren't even affiliated with?

Buy.com takes your order, holds it without asking you, cancels it without telling you, then says it's your fault when challenged.

I have made couple of purchases with Buy.com in the past, but I never had to contact them at all so never knew that they don't have any customer service. last month I saw their newsletter that they are giving a External Hard Disk with big mail-in-rebate. The price attracted me so I ended up buying one. Mail original packing slip with UPC code was requirement for rebate. When I got the VOX hard disk the packing slip was for some other person and for some other product. Mistake happens, so I mailed the customer support (as they didn't have any tele contact) to send me a copy of the right one. No response in next two days, so I send a reminder, guess what no response. I mailed third time to get automated response. Only to hear that mail is not clear. With no way to contact back to clarify, I again mailed fourth time on site, making it as clear as possible. NO RESPONSE.

I ordered a product at 8am NYC time and at 8:05AM realized I couldn't tell from the description how much load it could withstand. decided to call their techs. finally found the 800 number on their website, which I called and was told it was changed. Called the new number and got someone in the Phillipenes...it's now 9am NYC time...after going through 4 reps who swore they were technical, I got a supervisor. I was so annoyed I cancelled my order. it's 10am NYC time. got the cancellation email at 11:30am NYC time. BUY.com is registered out of California, where it would have been 8:15AM.

I bought a product from buy.com, but they have forwarded my credit card info to a third party (Everyday Values) without any authorization from me and they were charging me 11.99 every month for nothing. Funny thing is they never send me statement or bill regarding this .

I bought the item through buy.com. They sell many fujitronic items.

I've made two purchases from Buy.com and BOTH ended in the same way. They strung me along for TWO months with each order, which should have taken at most 7 - 9 days, attempting to receive each order. Each time, the shipment would either get lost, and finally they would refuse to send me my order, and finally refund my money - only after about a two week period of processing a claim. Now mind you... that two weeks of waiting for refund was ONLY after two months of going through multiple attempts of reshipping process which entailed and required: days of waiting for a claim to get approved, then a week for a reorder to be process, and then another two weeks to find out it had been lost or never shipped, then you have to start the whole process over.

I purchased an ipod nano April 29, 2008 from buy.com which turned out to be defective in that the sound doesn't work. I've called 4 times to request an RMA# which I was told I need to return the item. At that point I just wanted a replacement. Each time they stated I would received it in an email in 2-3 business days which never happened. On May 25 I even asked to speak to a manager and I said I'll hold for that RMA # and he said I can't give it to because the only way we deal with the returns department ourselves is by email. So, today I mailed the item back without the RMA# via certified mail requesting a full refund and was told by buy.com that it will be rejected at the warehouse and returned back to me. So, they are not providing a refund nor are they providing a replacement. I feel cheated and would never buy anything from this company again! Please help!

On 5/3 I ordered 4 RCA desktop base phones and 2 RCA cordless handsets. I was shipped 3 base units and 2 cordless units, and given no update on the status of the 4th base phone. After checking my account with Buy.com online, the balance of my ordered was canceled, stating the phone was now out of stock. Two days later I get an e-mail stating that they have placed a new order in their system to get me the 4th phone. That phone arrived. Now, three weeks later, they e-mail me stating that the original order has shipped complete, when they told me previously it was canceled.

They finally responded and provided a number. Calling in, they have stated the cost and charges from ANTOnline. As stated previously, they stated they do not charge $285.99 for 2nd day freight for something less than 2-3 lbs.

After two tries and paying extra for delivery that wasn't as quick as claimed, I received a computer that wouldn't work. When I called customer service they refused to replace it with one that works. Expected me to go to HP for warranty to fix it. This was not a warranty situation, I was sold defective merchandise.

I purchased three Connect3D products from Buy.com that promised full rebates totalling $100. The rebates were submitted and received properly, but were never honored. Contacting Connect3D referred me to Wintergreen Systems, who was processing their rebates. Contacting Wintergreen referred me to Buy.com customer service. Buy.com emailed me stating they would refund the purchase price of the Connect 3D products, but they never did.

I would state that I rarely had issues with this vendor but I have gotten one that is unexcusable. I made a purchase. I got everything all set and done and I went to complete out the order. I chose 2nd day Fedex but there was no dollar amount for the zip code. When I got to the confirmation of the order, I still did not see the 2nd day Delivery charge but assuming with everything was more or less memory and the Terastation, it can' be over $100. Low and behold, the delivery for everything was $285.17.

I purchased a refurbished HP DV9620US 17 Laptop from buy.com and found that this laptop had visible damage and stains. I contacted buy.com several times and all the CSRs say the same thing -- someone will contact you via email within 24 hours. They refuse to let me speak to anyone regarding this problem. Of course, no emails or no calls after 48 hours. I called this morning, after 1 week, and demanded to speak to a supervisor. Again, of course, the supervisor is busy. He or she will call be back today. It been already 4 hours and no calls.

I was shopping around for an Antec 900 computer case and came across buy.com's website offering $50.00 off your 1st order if you sign up for a revolution card. Seemed like a great offer. I placed an order on 03/20/08 and used a 5% off coupon. Later that evening I received an email stating the item shipped via FedEx Ground. WOW, that's service. Early the next morning I track the package and status shows on truck for delivery. Very exited I wake my wife up and tell her that FedEx will be coming today and to listen for the doorbell. I leave for work at 10:00am and get home about 6:00pm.

I ordered a MP3 player for my son birthday on Buy.com. Few days later, I received a calculator instead. I call consumer services (they actually hide the number and had to call the sale line) and after spending 15 minutes talking to a complete idiot I am transfered to returns. I explain the issue and they tell me to send it back. I explain that it is for a birthday and that they should send the MP3 AS I send back the calculator because if I have to wait for them to receive the return and send it back, it will be way pass the birthday date.

I ordered an HP Pavilion laptop on April 1 (maybe that was the problem) and started inquiries on April 5 to see why there was no progress on the order (no emails, no new info on the online order status). I called each subsequent day, only to be reminded that there is a 3-5 business day processing period. Finally, on the 7th business day, the Cust Serv agent was willing to see what the status was -- yup, item not available!

I applied for the Revolution Card via buy.com so I could receive the '$50 off of a $51 purchase or more' offer. The first order I placed with buy.com was canceled after waiting for weeks. They informed me they would not be able to restock the item. The second order would not accept the discount so I had to call. After getting transfered around an agent informed me they would do it manually. The problem was that after I placed my order and waited almost two weeks, I was informed one the items was now on backorder but it was a discontinued item so they had no idea if they would get it in or not. They would not swap out the item with another item number so I had to place a new order to replace that item. Buy.com informed me they would not apply the discount because my total was split on two different order numbers. Both my orders were in 'shipping process' status so that I could only cancel by email as a request only. I'm very disappointed in buy.com's service because I have shopped with them often in the past.

I placed my order on 2/18/08 and was charged the same day, and the item was in stock at the time. Afterwards, it has been shown in stock on their web page from time to time, yet after more than 3 weeks, my item has not been shipped yet. A bunch of liars work at buy.com.

Until today I trusted Buy.com and have made MANY purchases. After receiving daily email with sale items, I dashed to order the Samsung HL-T5087S 50 LED DLP HDTV when I saw the $1149 delivered price. Then a voice inside me said to check for recent product reviews to see if there is a reason for the price drop. Went online to eopinions and was SHOCKED to see that buy.com is knowingly selling $1149 TVs with a serious product defect. Dashed back to buy.com and canceled my order.

On Friday, November 23, 2007, I placed an order for three refurbished zunes at $99.99 each. These items were purchased a month in advanced as Christmas gifts for my children. I received periodic e-mails from buy.com's customer service dept. stating that the merchandise was still on back order. On Tuesday, February 19, 2008, I decided to contact customer service via telephone. I spoke to Judy who ask me if I had contacted them in the past. I explained to her that I didn't due to the fact fact that I received periodic e-mail from their company. She asked me why did I wait until now to contact their company? If I would have contacted them earlier this order my have been fulfilled. I was a little confused because I thought that as the product became available they would be shipped to those who have ordered the product first. This representative gave me the impression that I didn't receive my merchandise due to the fact that I didn't harass the company sooner. I then told him that if this was the case, I would be contacting them on a daily basis.

I purchased a Nextar X3-02 GPS touch screen on 02/04/2008. At the time, BUY.COM website claimed the product was in stock. I have not heard from them after they received my money. I emailed to customer service and they replied that the product will ship on 02/25/08; then I waited. On 02/25/08 I checked my order status. It said it already shipped and provided tracking number from FedEX. Then I continued waiting for my order until 03/05/08.

I purchased an Audioviox VOD122 Monitor/DVD for my car for $700+. After receiving the unit in what seemed to be a repackaged box, I installed it that very night. The instructions where difficult to understand but I survived. After installing it, I tried it out and noticed that the games function did not work. I contacted the mfr and they confirmed it was a defective unit. I called buy.com and it got worse! I was hung up on twice. I could not understand the CSR from this offshore call center. I am still waiting for a call back. At this point, I will never buy from buy.com again - unless they change their customer service.

Buy.com $30 reward costs more then you think. Thanks to Buy.com and their $30 reward for signing up for their credit card, I have now incurred $280.00 worth of transactions on that credit card. This is what happens when they hide the charge in non-understandable transaction language. We only discovered these two $9.95 charges per month upon paying off our balance we owed. I contacted TLG and canceled reoccurring transactions and talked to Buy.com disputes. Buy.com dispute dept. will not dispute these charges, and I canceled my account just to make sure I no longer get taken advantage of by reoccurring transactions.

I ordered Guitar Hero III for a Wii. This was a gift, so I had it for 10 days or so before my daughter opened it. We learned that it was for Playstation 2 instead of Wii. I immediately emailed Buy.com and informed them of what happened and that I could have purchased this unit for $39.99 instead of the $89 I paid for the Wii unit on Buy.com. They told me I could not return it because it was past 14 days, even though they sent the wrong unit. I have disputed the charge with my credit card and am awaiting to see what happens.

I ordered a Nokia N810 tablet p.c. It turns out it is a European model--loaded with European help page and 5 different channels of the BBC. It took me a couple weeks to figure that this was a European model, since it came with NO User Guide or info on how to find one. When I figured out they had shipped me a European grey-market tablet (which they NEVER mentioned in the purchase process), they said it was too late to do anything about it, since they had shipped it to me two weeks earlier and I had waited too long. This model with the BBC installed instead of easy access to USA FM stations only connects to a European help page, and THAT is why it took me 2 weeks to figure out it was not the same as other USA models. I feel they should have mentioned it was a British model. Meanwhile Buy.com accepts NO responsibility for the different problems that arise on this model.

I received an e-mail with Buy.com deals. I finally ordered a Logitech Labtec Webcam Pro because it was advertised at $4.99 after a $15.00 rebate. I received the product in a timely manner, however it was shipped in a white box without a UPC code. I cannot use the $15.00 rebate because Logitech will not accept it without the UPC code. I spoke to several different people at Logitech and Buy.com to no avail. They want me to send it back and be done with it. It is internet fraud and a waste of time.

This means that only have been charged an erroneous amount of shipping charges, I now have to pay to return.

I ordered a pc graphics card for $170, and paid an extra $20 for overnight delivery. After a few days I went to buy.com to check on it's status. The tracking link said there was no information available. After a week of getting the same lack of information, I emailed them asking for a status. They directed me to their tracking page, which contained no information. I filed a claim.

I went to buy.com to see if there were any deals I can get on toys for my children during Christmas time. I did find a few things that I liked and decided to give buy.com a chance (bad idea). I placed the order, and after a couple of weeks have passed I got curious about my package. I checked online, and they told me it was shipped. I emailed buy.com, and they explained that it was shipped, I had explained that I did not receive it. At the same time I had ordered from Amazon and did not receive that either. So I came to the conclusion that both of my packages were left at my front door at an apartment complex (there is a front office to leave boxes) and were stolen. Amazon did replace my package in 2-3 business days. It has been over a month battling with buy.com about my package; they have sent me their phony email stating that it is my responsibility to be home when the package is delivered. If that is the case you should notify the customer of an expected time and date. So after constantly calling 1-800-800-0800, I keep getting the run around and their telling me that their claims dept. denied my claim and will not refund my money back to me! Nor will they even reship my package.

I ordered NEW Jabra C820s Active Noise Cancellation Headphone from Buy.com on 12/23/2007. Headphones arrived on 1/2/2008. But they were not NEW. Both left and right sides had pretty visible scratches on them. Apparently, Buy.com sells refurbished or used product, but nowhere this was mentioned on product page. I called them up, they promptly issued RMA and I requested to send me NEW headphones. According to their e-mail they got them back on 1/9/2008. Today is 1/25/08. I still don't have them. Instead I have many e-mails from Buy.com that they received RMA and will SOON send me new product. I called Buy.com's Headquarters. The rep (Jenny)only could tell me that they have a problem with the supplier and if I want I can get a refund or wait longer. What a great company. Why should I care that they have problem with the supplier? I wouldn't recommend buying from them. Scam website and customer support.

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the product was IN STOCK. Thinking that the product would be shipped shortly, I waited. After five days, I checked the website which still said the item was IN STOCK. I then called the sales line, and they confirmed the item as IN STOCK. So, I called customer service and asked where my product was. She told me that it was OUT OF STOCK. I told her that the website and her sales department claimed it was IN STOCK. She then agreed that it was IN STOCK and couldn't explain why it had not been shipped to me. I asked her why she lied to me about it being OUT OF STOCK, but she didn't give me an answer.

I purchased a Sansa refurb MP3 item as a Christmas gift on 12/04/07, and it was opened Christmas. The item was defective, and Buy.com refused to exchange it for another one or refund my money since they have a 14- day return policy. I mentioned the item was a Christmas gift and not opened until after Christmas, but they said the policy is the policy.

Placed an online order for Asus Eee PC. Something was wrong on their website, and when I clicked to place the order, an error message came in that the website is unavailable. Went back and checked my order history, nothing was there for the order. Checked my email and no email from Buy.com. Went back and placed the order again. Same story. On the last step for purchase, again an error message. Checked my email and account history; and nothing was there. Then the third time I tried, the order went through. Everything was fine, except that after 10 minutes, suddenly THREE emails popped into my email account, and seemed I have ordered three times. I immediately went to my account on Buy.com and canceled the first two orders. Then I called Buy.com to make sure the first two orders are canceled. Was put on hold for 27 minutes before someone picked up. And then they claimed that I only had 15 minutes to cancel the order, and now it is too late.

I purchased an ISound Ipod player for Christmas for my boyfriend. I did not open the item prior to him opening it for Christmas, so did not realize that the speaker wires were missing, so it was unable to play at all.

I ordered Frosty the Snowman on DVD on Dec.15, hoping to get it in time for Christmas. I never got it. They keep giving me the runaround about being shipped, but I never get it. It's always stuck in Hazelwood, MO,

Right before Christmas, I applied for a Buy.com credit card to use strictly for gift purchases throughout the year. Although I did not get an instant approval online, I was contacted by Chase on December 28, 2007, about my application. The call started off okay, with the woman verifying my information. But when she told me that they had pulled my credit report, that's when it got weird. "We see that you have $32,000 in credit card debt, but you only make $30,000. How do you intend to pay and what are you charging on these credit cards?" [L o n g P a u s e.] "Excuse me?" I asked. "Why do you need to know that information?"

I am being charged $11.99 USD every month on my CHASE BUY.COM credit card since November, 2007. I have been charged twice so far. I never wanted this service. I am illegally being charged for this service.

I ordered a Wii Zapper from Buy.com on December 18th, with 2-day shipping so that it would arrive by Christmas. The web page said it was In Stock. But 2 days later, Dec. 20, I get an email saying it would be delayed, because it was being back-ordered. So I requested the item canceled, and after not hearing anything by Dec.23, purchased a replacement gift locally.

$40.00 down the drain so far. I'm not done fighting this and plan to contact my credit card company to see what actions I can take.

On Nov. 26th, I ordered a digital camera and printer from Buy.com. They split the order, sent the camera via UPS which I received. The printer was sent by Fedex ground and Fedex says they left it at the front door, but my wife and kids were home all day and we never received a 30lb. box at our front door. They did not request a signature! Numerous calls to Buy.com resulted in nothing. Their customer support center in the Philippines will not resolve the issue, will NOT let me talk to anyone in the US, and only says the corporate office has not replied to us yet. That is passing the buck! It is now 6 weeks later and they messed up my son's birthday and now Christmas because of this fiasco. They charged my credit card $180, delivered nothing, and now I'm going to the media as well.

I frequently purchased items from Buy.com, however, will never be purchasing anything else from them. I ordered Barbie Island Princess PS2 game for my daughter for Christmas and when she finally got it we attempted to play it but the disc is clearly defective and did not work. I promptly sent an email to buy.com and got an automated response stating that it had been over 14 days therefore it was past the return date. I sent them another message and stated that it was a gift purchased earlier but just recently given and to please respond with a personal message and not with an automated one. Well, I got another exact automated message. They clearly do not read their messages, nor, seem to care. I lost about 30.00, but, they in fact have lost more since I will not be shopping there and will be spreading the word to my friends and family. Amazon and overstock are MUCH better and have friendly customer service :-)

I purchased Halo3 for my son as a Christmas gift. $65.00 brand new and when he opened it we noticed the disc was damaged (circular line on it) so it is not readable. Their reply to my inquiry was that since it was over the 14 day return policy they won't give me an RMA#. Nice customer service. Most places give a grace period on gifts like this. It is ironic that in their email response to me says they are looking forward to assisting me with future online purchases. Yeah right, like their will be any in the future.

Buy.com's return policy is deceptively short. I ordered a music CD for my wife Nov. 30 as a gift for her on our wedding anniversary which is on Dec. 18. Turns out she already owned a copy. I attempted to return it and found that I was too late to do so according to their return policy of two weeks. I made the wrong assumption that I would have thirty days. Oops my mistake!

I purchased two items on 12 Dec 2007 which were in stock and would ship in time for Christmas gifts. The first item shipped right away, the 2nd, an Ipod touch, set in processing for 7 days. Not 1 of my 8 emails via their website customer service were answered. I then requested to cancel the item; I got an automated response saying they received the cancellation request. I then purchased the item from Best Buy, and it shipped in time for Christmas. The next day the buy.com website showed the item in warehouse. I again sent two more detailed emails and no answers from buy.com. They then shipped the item 2 days after I requested cancellation and have yet to answer 1 email. I finally Googled their phone number and spoke to a customer service rep who said to bad, so sad. Return the item and we will process a refund.

Buy.com has got to be one of the worst places you can purchase from. Their customer service is terrible. I ordered the guitar hero for the WII system, and the confirmation email from buy.com had the correct SKU number for this item. When the product arrived it was for the PS2 guitar hero and a completely different SKU number. Since the PS2 version was widely available and the WII not, this was obviously done on purpose just to fill an order and charge a credit card.

I never got the DVD in time for Christmas, and I am out about $18.

I ordered a Zune from Buy.com on 11/23/07. They gave me a tracking number but never said which shipper they use. I tried all the major ones: USPS, FedEx, DHL, UPS with no results. But, if you use their internal buy.com shipping tracker it says they shipped the item, but it has been sitting in Dallas, TX at the sortation center since 11/25/07 and hasn't moved. My first complaint email was sent out on 12/1/07 saying that I did not receive my package yet. They finally responded on 12/6/07 and said that a claim has been issued on my behalf. Three weeks went by and no email response at all. I decided to look my order up on their system for my claim only to have been denied. In their "The claim has been issued" email, they specifically state and I quote, "We will update you on the status of your claim via email or phone." I got neither. They deny the claim and hope I forget that I ordered something from them.

I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales at $94.95 on 11/24/07, and until today (12/25/07) I still didn't receive my order yet. Buy.com never shipped out my order but continued to send out several emails to me offering the same item for $109.00 and up, instead. They regularly posted it for sale for $109.00 and up on their website, too. Each time I checked the status of my order, they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to people who would paid $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and cancel.

I followed all the rules and still did not receive my rebate from the manufacturer, Crucial, as advertised by the seller, Buy.com. What can be done to reform these liars and crooks?

Something really needs to be done about buy.com. I ordered an xbox 360 hd/dvd player for my grandson for Christmas. I told them it was my mistake, I thought it was the game player. I contacted them 15 days after it had shipped, not after I received it. It wasn't until after I had received it that I realized that it was the wrong thing. Instead of getting one, they sent 2.

MY Brother will not take this MP3 player to the desert...but he will take one from somewhere

I ordered a Viewsonic Monitor from Buy.com on December 4, 2007. The monitor was shipped, and when it reached El Paso, FedEx shipped it back to buy.com. I can only assume it was damaged. Buy.com did not contact me or ship out another monitor. I sent email messages and none were returned.

I placed an order for 4 Botanical Garden Note Book Organizer Calendars on November 30, 2007. I paid via PayPal and received an order confirmation email expecting to see them within a week-10 days since they were in stock when I ordered them. On December 8, 2007, I decided to check into the order and emailed customer service. I again received an automated email with the standard "we are looking into this and will respond within a day or 2." Today, with no further response, I decided to check the MY ACCOUNT page at Buy.com again and see what I could find. Well, to my surprise, there is no record of any order.

On 11-23 I ordered a Zune from Buy.com. According to the tracking, it was shipped to me. According to their official tracking it went to Houston and then sat there. I contacted them by email on 12-10-07 to see where it was. No response. I contacted them by email 12-11-07--again no response. I finally called them on 12-12 and was passed around to Michelle and then Fits. Fits stated that there is no official tracking and that they have no contact with the shippers. They offer to send me one when they get them in (no time expectation) or possibly refund my money. I chose the refund and we will see how long this takes! Stay far away from this business.

I ordered a new Logitech VX laser notebook mouse on Cyber Monday 2007 from Buy.com for $59.99. What I got was not a brand new mouse. They shipped me a used mouse.

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I ordered several DVDs from Buy.com, using Google Checkout for the discount. I never received them, even though the delivery information says they were delivered. I seem to have a less than reputable mailman, who I know has lied on tracking information before so this does not reassure me in any way. So, they will not reimburse me or replace the items because the USPS says they were delivered, even though I did not receive them. They were certainly less than helpful. Their customer service emails take several days to receive, and in order to call them you must request a phone number. I waited for over 30 minutes to reach a person, then was put on hold several more times. In the end, even though I paid Buy.com, I did receive the product; and they were willing to do nothing.

I had purchased from Buy.com a Western Digital 120GB external backup hard drive WD1200. According to the description at Buy.com I should have been able to set this to back up my PC. The unit did not work, and I spoke with Western tech support on three occasions until the third person told me this unit does not come with back-up software. I would need to get a third party SW, for $90. I contacted Buy.com and wanted to exchange this for another unit that had the backup SW embedded in it, but their policy only allows return within 14days. I explained that Western personnel were dragging me, and it took three people to tell me the facts and that I didn't want just to return, but to exchange, but they didn't care. The unit I purchased for over $100 is worthless as is.

I now need to spend more than $200 to get the product that I paid buy.com $100 for. Sure they will likely refund that $100 but they should honor the agreement that we reached when I purchased the device.

My son sent me a link to Buy.com for the camera he would like for Christmas . He said if i paid through Google Checkout I would get $10.00 off . I went through the process of ordering which brought me to the Buy.com website. I thought nothing of that. I then added the camera to the shopping basket and proceeded to checkout, and to my amazement the transaction was completed before being prompted to the billing/shipping address fields and relative credit card info . Looked into to this right away and discover somewhere in the past i had ordered with buy.com and they had my info.

Buy.com officially has absolutely abysmal customer service and ordering policies. I live in the states but was in the UK during the Thanksgiving holiday. I wished to take advantage of their sale, which admittedly had some very good prices. However, a day after placing my order, I recieved notification that it had been cancelled. I then spent over an hour on hold at their 800 number (which, suffice to say was not free for me calling from the UK) to find out why only to be sent to the wrong department and had to wait another 20 minutes to get to customer service. They explained that orders with non-US IP addresses are automatically cancelled. This alone I find absurd, as if they never expect their US customers to use their ONLINE service from abroad. This order was cancelled DESPITE being delivered to a US address.

I purchased a Coby DVD-283 DVD Player from Buy.com. I did not open the box until two weeks later and then it broke within a week of setting it up. Buy.com has a 14 day return policy. The mfr. wanted me to pay $15 to send it and $15 to have it shipped back which was basically the price of the DVD player. I decided it wasn't worth it but did immediately post a detailed review on the Buy.com website. I also mentioned that Buy.com would not take it back even though it was only 3 weeks old. They did not post the review. So basically the great reviews you see are because they don't post the negative ones. I will never purchase from there again.

I foolishly ordered from Buy.com, and never received my product. I complained, and after a fourth letter, I finally got a response from the company which stated that it was against their policy to make refunds or provide replacements for items lost in shipment, and that their reponsibility ended once the item was turned over to the shipper. They further stated that I would have to pursue any claim for reimbursement with the shipper, but of course, they will not even tell me who the shipper is. Futhermore, I know that this will be fruitless as the shipper is the the one with the contractual arrangement with the shipping company, and not me, so I am sure I would receive that as the response from the shipping company, assuming Buy.com would ever tell me who that was.

I ordered a Zune player from buy.com. It was damaged in shipping because they didn't package it correctly (bubble envelope). I called up exactly one week from when it was shipped out of their facility and was told they wouldn't take it back. Apparently they are in the business of shipping out packages to be damaged in the shipping process and making it your responsibility.

I bought a hard drive from buy.com and It's been over 4 months of phone calls and emails with just the run around. Stupid ups delivered the package to the wrong address, the person at the wrong address refused the package. I was keeping a close eye on the tracking # and when I noticed that it was being returned to sender I called ups for them to send it back out to me but they refused, saying I had already refused the package.

Purchased an item. Later than day. buy.com sent an automated email saying I didn't complete checkout. Verified with paypal that the transaction, had, in fact, been processed. Buy.com replies to my numerous emails saying that the item is backordered. After more inquiry via email, am told that my order was cancelled because of non-payment. Confirmed payment again with paypal.

Have never received a Buy.com $100 promised rebate on a Hanns G monitor. Would not have bought the item without the rebate. Have received confirmation that rebate was being processed and everything was done correctly. Still, a year later, no check.

I bought a hard drive from Buy.com. It did not work. I tried it in 3 different computers. I called customer service and waited a LONG TIME (30 min.). I got the return label, drove to a UPS store, and paid $3 even though I had a pre-paid label. Lost 1 hour. After another week received the replacement and had EXACTLY SAME PROBLEM. I called Customer service again and this time I waited at least ONE HOUR. Again I returned it using the pre-paid label, drive to UPS store and pay $3. VERY BAD SERVICE with Best Buy.com response time and not trustworthy products. I will NEVER buy again from Buy.com. I lost almost 4 FULL hours on that matter.

I made a purchase at buy.com on October 14. On Oct. 17 order was sent to warehouse and on the 21st the item was back-ordered. While purchasing, buy.com stated 1-2 days for order handling. Web site states they never charge credit card until order is on the way. WRONG--I was charged!

I purchased a USB Hard drive which arrived during a 3-week business trip. $100 drive was faulty, tried to RMA - 14-day return period had already expired. Warranty listed, 1-year limited.

I ordered a Logitech Wireless Music System for iPod on 12/17/06 as a Christmas gift. The price was $51.99 at Buy.com with a $20 Google checkout credit and a $25 rebate offer. Buy.com showed the item in stock, accepted my order and charged my credit card.

NEVER BUY.COM!

I bought a Kingston USB driver at the price of $44.68. It was supposed to have a $25.00 mail-in rebate. After I mailed the barcode to Kingston, Kingston said this product has no rebate at all! I will never buy anything from Buy.com!

Received the Deadwood Season 1 DVD set for Christmas. No problem until I go to the 8th episode - then, the DVD stuttered & skipped. Contacted Buy.com and was told that the purchase was past the 14-day return period. Well, of course it was - it was a Christmas gift. I guess they expect you to sit down & watch the whole series at one sitting! I don't know about them, but I've got a job! They did say that some manufacturers would often exchange the defective unit, but do they give you the phone number or any other contact information - NO! After reading the other complaints, I wouldn't buy anything from this outfit. Customer service, my ass. As I understand it, the oh-so-lovely Rose, who answered my email inquiry, is located in sunny India.

I made a rather large purchase with Buy.com for my children's Christmas, the total being almost $1,000. One of the items was an XBOX 360 PRO, which includes the hard drive, at a price of $399.99. When I received the order, which was suppose to total 11 items, only 10 arrived and the one thing that was missing was the XBOX 360 PRO.

I bought two digital photo frames as Xmas gifts, $150 each. One of these was defective right out of the box. Buy.com will not replace it because it was more than 14 days after purchase. With this policy, the only safe way to buy a gift from them is to open the package and try it out before gifting it, or by ordering it within 14 days of xmas, (with the risk that it could be sold out or back ordered). I would recommend that you NEVER buy a gift from this online retailer. Most reasonable retailers will not start the return clock until Dec. 25th.

I bought an Ipod from Buy.com that was advertised. Then they informed me that they never had that product in their stock. Despite my numerous emails, they are not returning my money.

I ordered two memory cards for my kid's cell phones but they sent only one in a small envelope that would only fit one memory card package. I contacted them the same afternoon that I received shipment and filed a claim.

I was given a gift certificate for this company. I ordered a music download and everything worked fine. Later, I ordered another download and did not receive it. I had great difficulty contacting the company. THe online email form did not work. I called their customer service number in New Delhi, India and talked to a suuport rep whose accent was so heavy I couldn't understand him. I have sent MANY emails to the company asking to terminate my account and refund my $18.22. The only response I get is a form email saying they have received my information.

I bought something off of their site and a month later I was charged $9.99 on my bank card for something that they say that I signed up for when I made my purchase. I did not and have not signed up for anything from Everyday Value. Everyday Value said they sent me three emails, that I never got.

I have a situation where my 2 rebates (of $80 each) are not being honored for my two cell phones bought along with new Cingular service from buy.com. At the time of purchase I had repeatedly asked for the terms and conditions of the rebate and was informed that the rebate was valid for rate plans of $39.99 per month or higher. I had also specifically asked about changing the rate plan and buy.com sales agent informed me that the rebate would be valid as long as my new rate plan still met the $39.99 minimum. Now come time of rebate processing I am being told by inphonic (company processing the rebate for buy.com) that my rebate won't be honored since I changed my rate plan from $89.99 to $69.99. If I had known this would become an issue I would have signed up for the $69.99 plan to begin with and not heeded to the assurance given by the buy.com sales agent.

On Aug 17, 2006, I bought a camera tripod.online at Buy.com. Immediately, I started receiving email spams from all sorts of online companies offering all sorts of things. I realized that Buy.com had disseminated my email info to these companies.

I bought a cell phone from Buy.com where they have offered a mail in rebate of $250.00. As per the requireemnt all documents were sent to the specified address. Neither they are sending the rebate nor they are responding to the emails. They have got a phone number to lodge cell phone related complains where you will never find a customer service pesonal but a automated voice messgae. Very unprofessional. I will never recommend this site to buy cell phone.

On Buy.com, I attempted to purchase some music online. I had problems with the transaction going through initially, but then it said successful and showed the download link to download my song. For the last two days, I have not been able to download my song because the website errors out and says there's an issue they know about and are fixing. I tried to contact them and the website help form returns me to a Page cannot be found error. There is no contact information on the website either to contact customer service. I feel scammed here.

First of all, I never had any problems with BUY.COM products, but whenever there's a delivery issue, it takes them at least 2 months to resolve it. And when you put a claim through e-mail, they reject it without a specific reason. My lastest case is that they have sent my package to the wrong address, and now the package is sitting in a USPS office for the last month waiting to be picked up. Ofcourse this is also a USPS mistake, but now buy.com is rejecting my claims on the basis that they haven't received the item back. I called the USPS office concerned and they couldn't even find the package. Since buy.com has put the wrong address on the package, they should be refunding me my money no questions asked. Anyways, I dug up in some places and found the 1-877-780-2464 which will connect you directly to Bombay customer service...good luck trying to get something out of them, but it's what made my previous issue take as short as 2 months to be resolved.

Whatever you do, don't buy from buy.com (or from Acer for that matter). In November, 2005 I purchased an Acer Ferrari 4000 laptop computer from buy.com at a cost of over $2,200. This laptop is a complete lemon that after four months refused to boot into the operating system. It has been back to Acer twice for repairs but they haven't fixed it.

Ordered a cell phone. I was charged more than the price. Tried to resolve it and did not get a satisfactory response. So I cancelled and got an RMA and retrned the phone which was never activated or opened. They would not refund me the money. They recieved the product on Dec 19th. Filed a dispute with credit card company and they are saying that address is non existent when someone signed for it.

I ordered a Palm One handheld with the understanding that I would receive free shipping, as advertised on the web site.