Rakuten.com Reviews

I purchased what I thought were two toilets from Buy.com AKA now Rakuten. They were described as "100% Glazed Trapway. Pressurized Flushing Action. 12 Rough-In. Anti-Siphon Ballcock. Low Water Consumption 1.4 Gpf. Meets or Exceeds Ansi and Csa Standards," and titled "Premier 582528 Pressure Assist Bowl Elongated in White." Like any normal person, I believed I was purchasing two full blown toilets (see screen shot with photo of toilet - the original pre-sold-out ad had even MORE descriptive info regarding the flushing action of the toilet...and so on).

Rakuten.com formerly buy.com is the seller I purchased the television from on eBay. On Dec. 11, delivery package 1 of 1, estimated delivery Friday, Dec 13, 2013 - Friday, Dec 27, 2013 which DID not arrive until January 8th 2014.

I just read the other customer complaints and found the same experience as Raymond of CT. I placed an order on the Buy.com website for an Asus 11.6" Touchscreen Laptop (4GB Memory, 500GB Hard Drive, Steel Gray, Q200E-BHI3T45), and I already read all specification and warranty for one year from the category of "New condition".

I bought a refurbished laptop from them. On the product description, there was a link to their definition of refurbished. It said new or returned item may be lacking packing but unused and restored to like new condition, except for minor scratches. What I received was a computer with the disk restored to original programming, but the computer had seen hard wear. The spacebar and mouse buttons had been worn so much that the under layer of plastic was showing through. The area in front of the keyboard was heavily worn as if someone had been typing on this thing 8 hours a day, 7 days a week for a year or more. I know signs of heavy use when I see it. I suspect this was not a new computer returned but off lease. I complained, but they would not make any adjustment. They just offered to ship me another one, probably just like the first. I used it, but I really got no bargain. I am a very dissatisfied customer.

On the Best Buy website, Buy.com advertised an Asus laptop computer for $345.99. The website did not say refurbished and stated buying option new from $345.99. The specifications stated one year warranty, which comes with a new PC, so I ordered it. What arrived was a refurbished PC with a 90-day warranty and a dent on the top of the laptop. I called Best Buy, which referred me to Buy.com. They apologized that the ad was incorrect and that was actually for a refurbished model. They offered me a refund and a $20 voucher. I did not accept the voucher as I will never buy from them again! The laptop is being returned. I wanted a new laptop!

I placed an order in mid-April 2013 for a hard disk drive. About a week afterwards, strange charges started to appear on that Visa card. It was a new Visa card and the only place it was used at was Rakuten (Buy.com)! I called my Visa company and the rep said that he personally had received several calls from other cardholders that had to do with suspicious transactions after a Rakuten order. There were also many false log-ins into my online Visa account and an attempt to change my address by phone.

On 04-21-2013, I purchased 2 computers from Joy Systems (a great company with the best customer service I have ever dealt with). Apparently, when on Joy Systems' website, the purchase actually goes through Rakuten. The following day, I checked the status of the order and saw it was in progress and I had a credit of 1638 points ($16.38). Later on the 22nd, it would not let me check the status. It kept saying incorrect email. I contacted the company and they advised me that I was not using the correct email to get in.

I ordered a laptop off Buy.com (apparently now Rakuten.com) and had it shipped to my home. I was not home when FedEx finally came by, so I called to have them hold the package at their facility. I was told that due to shipper restrictions, in order to hold the package, they would have to be contacted by the shipper. It was inefficient but okay. So then, I called Customer Service to have them call FedEx on my behalf to hold the package at the FedEx facility. I got a girl who could barely speak English tell me that unfortunately, they could not change the delivery address because of shipping restrictions.

I had purchased some items with buy.com and both times I used my debit card. And the 1st time I used buy.com, someone got ahold of my debit card information and used it to buy iTunes from Apple. So I, not knowing who got a hold of my credit card, immediately had my card cancelled. So after having my card cancelled and getting a new card number, I know no one has my number. So I made another purchase on buy.com several weeks ago, and just yesterday, I tried to withdraw some money out of my account and I couldn’t because a large purchase has been made by Macy's.com and I don’t make no large purchase from no store or no online store. So I’m very very very very pissed because now I know where those purchases came from on my debit card. I will never never again purchase from buy.com or any online stores ever again. Buy.com is a crook, so please don’t buy anything online from buy.com. Shame on you guys.

I bought a computer off Buy.com and two weeks after ordering (9 days after it was supposed to arrive), they told me that when it had arrived to their local shipping contractor, it wasn't accepted (because they were closed) so they rerouted it to another customer and now he has it. Furthermore, that was the last of those computers and they could no longer follow through with their end of the deal and that I should be expecting a refund. Wow! I begged them not to issue a refund as this purchase was a calculated tax write off for my business for the 2012 year and any purchase in 2013 would negate the entire purpose of me (planning for 11 months) on buying this computer. They refunded my money immediately after telling them that. It is completely unacceptable. I will hate Buy.com forever now.

I purchased a copy of Nuance's Dragon Strictly Speaking from Buy.com. I used PayPal (but never again). The software arrived but was suspect from the moment I got it. It was not shrink-wrapped and had a white sticker on it stating the box said Version 11 but the software was version 11.5, which is what I wanted. Well, the software didn't work so I returned it after getting an RMA from Buy.com who sent me to PerPlus who sent me to DulyDeals.com, ostensibly located in San Rafael, CA. I shipped it back and have never heard from them even with multiple phone calls to Buy.com, who quickly passed off the deal as not theirs but that it was sold by DulyDeals.com. I believe thousands of people are being ripped off daily by Buy.com and their aliases. We should all gather together in a giant class action suit and put these jerks out of business.

I bought an item from Buy.com. It is a Samsung HT-E5500. They sent me an HT-EM54c which is entirely wrong and the customer care people tried deliberately to sell it by offering $20-$50 to keep the product and declined a replacement even if the product is available on the website with a different SKU number. The customer service doesn't know how to resolve a scenario that happened because of their mistake.

I ordered a Pilates ten-minute fast results DVD, but when it arrived, it was completely the wrong DVD! It wasn’t even a Pilates DVD. It was a random cardio, one with a completely different instructor. I contacted the seller twice so far with zero response. I will never buy from this site again!

This company took my money for a laptop from a verified account and within 15 minutes sent me an email refusing to ship the item without refunding my money. I have had to file a complaint with PayPal with still no response.

Before I proceed, I'd like to say that I placed orders from buy.com many times in the past, but this experience has completely turned me off and I would never do business with them again.

I had ordered 5 shoes: 2 shoes of size 11.5 and 10.5 (Itasca Searay Men's Hikers, Camo), these have not been delivered yet; and 3 shoes of sizes 12, 12 and 10.5 (Glagla Classic Athletic Water Shoes with Mesh). I also paid $36.15 for expedited shipping. Today, I received 1 box with 2 Glagla Classic Athletic Shoes with Mesh but of sizes 11.5 and 10. Three problems: I ordered 3 pairs of Glagla, but received only 2 in the box. Both shoes are of wrong size, I ordered size 12 and got size 11.5. I ordered size 10.5 and got size 10. I have paid $36.15 for expedited shipping and now I am with wrong-sized shoes and one pair of shoes is missing.

I ordered a cover for my Mac almost a month ago to be shipped to a friend's house (friend was going to bring it to me when she visited as I live overseas). I received an email confirming my order, but nothing after that.

I ordered a product (range top hood) from buy.com. ANTOnline was the seller on buy.com to my parent's house in VA. The product was shipped in a timely manner. However, when I received it, it was in a box that was torn and the packaging material was broken. The range top hood had a large dent on the front. It looked like it was a used product but was advertised as a new one.

I purchased a Ducane Affinity 4100 natural gas grill from Buy.com. It arrived on March 29th (Thursday). I built it on Sunday, April 1st. When about 80% done with the installation, when we went to put the grill body itself on the frame, we found that there was a 1 1/2 inch slash in the metal grill lid. I immediately took pictures and sent two emails to Buy.com. This morning I received an email that stated I had 2 options: get a refund of $20 or disassemble the grill, try to put all the parts back in the boxes and then get everything to fit in the carton the entire grill came in. Fat chance I'd ever be able to figure out what part went in what box, let alone being able to get all the small boxes and the grill body to fit back into the shipping carton. I'm forced to accept the $20 and buy a new grill lid from another source (over $100). This company has no idea of what good customer service is. I will never again buy anything from Buy.com. I'd give them 1 out of 5 stars. The price was good, the item arrived on a timely basis, but that's about it.

I ordered Microsoft Windows Small Business Server 2003 Client Access License add-on from March 7th, 2003 until March 21. I still did not receive the $851.34 package. The tracking number cannot do the tracking, it is a fake number. I contacted by emails many times and phone two times on March 19 and 20th, still did not have answered. I informed Buy.com. I asked my credit card bank stop payment and file a complaint to consumer affairs. They responded by email next day and refund. I’ll never buy from this company again.

I ordered an item on December 2 for a Christmas gift for my little daughter; it is what she wanted most. This company operates like it is 1911 not 2011. They took my money right away but by December 22, not one item yet. They don't know when they will get it either. Why the hell would they even put it on their site? On the paid invoice they sent me it stated "shipping in 5 to 8 business days.” They all lie and keep putting me off. I would never, ever shop here again big mistake. Their support is awful. Don't even come to the phone when you ring help line. And then the second time I call the people that you talk to you can not even understand. Zero stars!

Where do I start? I ordered an expensive item (an HD Projector) on their site on a Saturday and quickly felt buyer’s remorse. I called no less than an hour after purchasing the item (and waited 10 minutes to get to a live person) only to hear they had already processed and shipped it?! Fine. I still cancelled and asked for a return label to send it back. They said simply to refuse the item from FedEx. That would have worked if FedEx didn't just leave it at my doorstep without knocking while I was home. Another thing I was concerned with is Buy.com didn't request a signature upon arrival? Sorry, but I wouldn't want my expensive electronics sitting on my doorstep in the rain where it could be destroyed or anyone could take it. They should have asked for a signature for items over $400. I received the item, didn't open it and returned it to them via UPS. Eight days later I'm still waiting to get any confirmation of them receiving the item or my refund. I called them back with another long wait only to get to a lady who barely spoke English and couldn't understand me. I spelled out my email address probably 25 times for her (no exaggeration) and she still couldn't get it right! She said she couldn't understand me still.

Wow, what a horrible experience! I wish there was no star. I buy online all of the time as I am deployed overseas often, but this was the first time I had shopped with Buy.com. I usually go through Amazon but Buy.com had a good deal on the Samsung NX200 camera for only $665. Anyway, I tried with PayPal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my PayPal account!

Zero stars should have been. Ordered a duplicate item by mistake. Phoned & the duplicated item was cancelled. I was never credited for the duplicate order.

Buy.com sent an email ad offering a Brother PT-1090BK Home & Family "Simply Stylish" Labeler for $12.99 shipped. When I went to the item it was $29.95 plus $6.75 shipping. When I called their Customer Relations department, they said that the $12.99 was for a limited number of items. If this is so, their email ads should state so. (I have purchased many items from Buy.com, generally with satisfaction but, this is the second item in the past 3-4 months that they have switched prices on.)

I purchased two defective HP products from this online store (buy.com) within eight months. First one was a $80 flash drive (which was wrong item) and the second one was a $1,160 business notebook (HP Elitebook 8560w) for my business needs. I used buy.com due to their competitive pricing. The notebook was about $200 cheaper than HP's website and it had two physical defects and one functional defect. I had to RMA again. It looks like they are selling defective products cheaper (as brand new) hoping that people will be too lazy to return and wait. I would recommend to stay away from buy.com.

I purchased a VisionTek Small Keyboard from Buy.com on July 28th of 2011 and failed to work as of October 21st. I spent fifty plus dollars on an item that lasted a little over 80 days. Buy.com reported that it's not returnable to them after 45 days. So I suggest that if you buy anything from Buy.com, just remember that it becomes disposable after 45 days. Stay with Walmart or any local stores that have a refund policy that's better than anything online. Electronics are too unpredictable as to their length of use and it's nobody but you, as the long distant consumer, who loses.

I wanted to buy a laptop. They bumped up the price on the laptop by $100.00 the following day. The said my credit card was invalid, canceled my order and asked me to order again for $100 more, using the same card. Of course, this time it was valid. I did not buy the laptop and I am appalled that they would lie for $100.00. I think that is a crime.

I placed an order for two "Focus" re-manufactured cartridges on 7-15-2011 (order # **) with buy.com and received confirmation that the order would be filled by Abacus24-7. I received the order promptly and was impressed, but surprised that the cartridges were of a different, no-name manufacturer with only an identifying logo that looks to be "GP". I put a new cartridge in the printer and it seemed to print nicely. I use my printer very seldom so I was taken aback when I had to replace the cartridge with my spare just a few moments ago. I estimated that I got about 6 to 10 pages out of the first cartridge and have to order more. This time, however, I will not buy from Abacus24-7.com and I'm considering the same for "buy.com".

I purchased a pair of shoes from buy.com and wanted to return the shoes, but I came to find out that the shoes I thought I was buying from buy.com came from a place I hadn't heard of.

On 06/20/2011, I placed an order with Buy.com for a new Palm Centro GSM (Global System for Mobile Communications), unlocked, for the amount of $49.99 plus $4.37 tax, for a total of $54.36. Shipping was free for this item. I used my Visa debit card to make this purchase. The charge appeared on my Visa account, immediately after making the purchase. On 06/272011, the Buy.com product was delivered to my listed address via USPS. The next day (06/28/2011), I opened the package and discovered that the cell phone was reconditioned, and not new, as advertised. There also was no computer installation CD (compact disc) for the phone's software. Further, the cellphone was a CDMA (Code-Division Multiple Access) model, not a GSM model, as advertised. For these reasons, the product which I received was useless to me, since my cellphone communication provider does not send a usable signal to phones which have a CDMA delivery format.

I purchased a charger for my laptop on 2 Jan 11, and have yet to get this resolved through either the vendor, or Buy.com. The P.O. number is **. The vendor (through Buy.com) would not respond to my emails unless I call Buy.com to complain. The vendor finally admitted that they sent me the wrong item, and asked what could they do to help. When I told them that I wanted a full refund, self addressed and postage paid envelope sent, I did not hear from them again. I told Buy.com to refund me personally because they were very slow to help or respond.

I ordered three items through Buy.com and paid immediately with PayPal. The next day, I received an email that one item was cancelled through the 3rd party seller Sunvalleytek. I checked my PayPal account, and my funds were still taken from my account for this "cancelled" item. I emailed Sunvalleytek, and buy.com, neither replied to my numerous emails.

I purchased a Garmin GPS for running and paid 143.99. A few days later, I got an email from Buy.com that showed the exact one I bought for 127.99. I contacted Buy.com and asked them to credit me the difference. I figured just like any other retailer, if you buy something and then it goes on sale within a reasonable amount of time, they will give you the sale price.

On October 31, 2010, I attempted to purchase a Sony KDL-46EX700 46" flat panel TV from the Buy.com website. The advertised price of $1,099.00 with free shipping was about $200 cheaper than any other advertised price that I was able to find. The item was (still is) listed as a marketplace seller offer from TigerDirect that stated "usually ships in 1-2 days". Well, I placed the order and waited 10 days without hearing a word from either Buy.com or TigerDirect, at which time I emailed TigerDirect. After allowing 2 more days to go by, TigerDirect finally emailed back saying "due to circumstances beyond our control, we cannot ship the product you ordered".

I was looking on Buy.com and noticed a very good deal on a microphone that they had; it normally sold for $519 but they were selling it for $39 + shipping. The mic included a hard case and other accessories too. Buy.com was selling these for Adorama camera. I thought it might be a closeout or something. I ended up buying 6 of them because I thought it was such a great deal. I got confirmation from Buy.com that I had indeed purchased the microphones with accessories and that they would be shipped from Adorama Camera, NY.

They don’t recognize their own order ID for return of defective product from subcontractor.

I bought a radio from Buy.com. The radio was defective. I returned the radio $54. I have sent five e-mails to Buy,com and Amazon but neither will refund the cost of the radio. Amazon says no refund was given, my PayPal account does not have the refund. Their email reads: "We are writing in regards to your payment inquiry concerning order no. **. We extend our sincere apologies for any inconvenience you experienced. We did not apply a refund directly to your credit card account. Since your order was fulfilled through the Amazon Marketplace, Amazon facilitated your transaction as a third party payment method. We further verified with Amazon Seller Services that a refund was issued in the amount of $31.94. If you have not yet to receive your refund, please contact Amazon Customer Support to release this refund to your account. We again apologize for any confusion this may have cause and should you have any other questions or concerns, please don't hesitate to contact our customer support team. Thank you for shopping at Buy.com. We hope you'll visit us again soon."

When I applied for buy.com credit card with Chase in 2006, I was promised points never expire and I would redeem them for $12 GC once 12 points posted, not so fast. First, they changed it to 25 for $25 GC. Then I got a letter in the mid-August that Sept 3rd is the last statement cut-off for the buy.com points earning and I have only 19 of it. I would naturally assume buy.com would allow to redeem them since it is their relations with Chase and I don't affect them, but they refuse motivating this would be unfair to others. Where is it my fault that buy.com did not agree on something with Chase? I kept part of my bargain. Why didn't you? I just lost $19. Pretty upset

Bought a laptop computer on July 26th, 2010. I had to initiate contact with the company four different times to push the process along and finally got delivery on August 20th. Upon opening the item, I found a broken "P" key, something that even a cursory inspection should have revealed (I found it within 45 seconds of opening it). I sent an email requesting an immediate call back and got the "sincere apology" mentioned in so many other complaints on this site and was told the item was out of stock.

I ordered a cell phone, the LG Vu to be specific, from this company. I purchased said phone on May 16th and chose to have the phone expedited. I was told that this would amount to somewhere around 2 to 4 business days. So, I expected my phone to arrive anytime before that Friday. Well, Friday rolled around and the phone wasn't delivered. I contacted the company by email, to which a man named George ** said the phone would be delivered by the following Thursday at the latest and he apologized for my inconvenience and to satisfy me would refund the shipping costs and an extra 20 dollars.

I purchased a Toshiba laptop. The money was deducted from my account; however, they cancelled the order saying it was a PayPal unverified account/address. I have purchased over 50 items with PayPal from eBay, Amazon, and other places on the internet with no problems. I asked them why I needed to be verified with them if I was already verified with PayPal. They stated it was because I was a first time user to their site. The whole reason you use PayPal is so you don't have to give your information to many different places. It is verified and I have received computer printers, clothes, printer ink, to cat toys at my front door with PayPal. Buy.com is a scam! Back on the hunt for a laptop. Aggravated with this company and will let others know not to use them!

On Buy.com, I was purchasing an item for $10. It was in my cart, and just as I was pushing the last button to confirm the order, they changed the price to more than $45 plus shipping. After I complained, they told me that their supply from one vendor at $10 had run out, and another vendor offered it at a higher rate.

I ordered 4 security cameras through Buy.com handled by Tiger Direct. When the package arrived, there was only 1 camera. I contacted customer service at Buy asking where my other 3 cameras were at. I pointed out that Ritz Camera had the same item for a few dollars more and that the manufacturer’s website used the same item number Buy did. A couple of days later, I received an email back telling me there was a mistake and they would send a UPS shipping label within 24-48 hours. Instead, what they did was remove Tiger Direct as a seller of the camera 4 pack.

I bought a computer part from Buy.com. On the receipt, it shows the shipping carrier to be USPS and the tracking number is a USPS tracking number. I got a call from FedEx yesterday, two days after I ordered the item, and was informed my package from Buy.com was in their shipping office. Their office is 50 miles from my house. I told them I couldn't come that far to pick it up. FedEx said they would hold it for five days then return it. I filed a complaint with Buy.com and they called and said they never use USPS and if I don't want the item anymore. Let FedEx ship it back and when Buy.com receives it, I can call and have the charge to my card reversed.

They have extremely poor customer service. If you want to cancel your order, they make it nearly impossible. So, when an item does ship, just refuse the shipment from them. I have never ever in my life had as many issues/problems with a company and I thought I would continue to use buy.com as they do have great stuff and good pricing. I really hope some lawyer does find something against them to file a class action lawsuit. No damage or anything, just that they have very poor customer service and make it almost impossible to cancel your order. My normal orders usually ship in about 4-5 days from them, but it’s amazing that this order says shipped in less then 24 hours.

Well, aren't they helpful at all. Who, in the world, keeps the packing material, which I had to cut open with scissors, as it is a shrink-wrapped piece of plastic, in order to get the thing open. You can be assured that Buy.com will receive a very harsh, negative report, which I will most assuredly post on Amazon.com, for the entire world to read.

Computer came with a virus on the pre-installed Windows XP. I had it in to repair shop. Cost me $64.00 to find out what was wrong with computer. I came back. Supposedly with virus removed and the computer froze. The driver is failing now after taking it back to well known, reliable repair place. Piece of junk. Loss of use and income from eBay and CL. It cost $64.00 so far to find out it was a piece of virus containing junk. I will be picking it up tomorrow from the same reputable place, and do not know what they will be charging. They called to tell me they found out it is a failing driver on the computer.

Buy.com offers free shipping on items when they show their products on the site. When you go to checkout, they automatically include expedited shipping which costs extra. This is deceptive advertising and is used as bait to get you to order from them and then switch and charge shipping costs.

I ordered a desktop computer from Buy.com and paid for expedited shipping (a big mistake) on January 3, 2010. It is January 16, 2010 and there is no trace of my order. I have been talking to "customer service" for the last 4 days and the only answer I get is: "We apologize for the inconvenience. We have escalated your order to the higher department and we promise we will call you back in 24 hours." Of course, no call backs ever occurred. Every time I call and talk to every person (in the same call) I have to verify every bit of information. My credit card has been charged and I have no idea where the order is. I am probably going to go through a nightmare trying to get my $500 back. Note that the same product is still available from various vendors at $20 more. Wish I had paid the extra $20 and avoided the $50 spent on headache medicine!

This is the problem I am having with Buy.com after years of great service. Buyer beware of return policy for this company. They treat you like a common criminal if you don't keep the original box. I am appalled at your return policy! I purchased this radio and it worked fine and then suddenly stopped working. I contacted the manufacturer; they said it was defective and to send it back to where I purchased it. I was told that you cannot return without the original box (which I got rid of after a few days because the radio was working). Why isn't this information given to you before you try and return it?! You are doing a great disservice to your customers by withholding this information (tell customers upfront to hold on to all packaging for 60-90 days in case product is defective) and I am very disappointed and frustrated with Buy.com after years of dealing with you.

I purchased a refurbished Xbox 360 from Buy.com on December 21, 2009 before 4pm Eastern. During checkout, it said that if I selected 2nd day shipping and paid extra, it would be shipped in time for Christmas. I decided to pay the extra so it would be here by Christmas. I checked the status at 6pm on December 22nd and to my dismay, the order status was stuck at "Processing". I still had to go through "Sent to Warehouse" and "Shipped". I called the customer service line and was connected to a front line CSR. He was polite, but he was not able to tell me of the status of my order. I said that if it couldn't be shipped by Christmas, I didn't want it; and I would buy one from a local retailer. He said it was too late to cancel the order.

I placed on order online for a Canon Rebel XT1 using my credit card and having it shipped to my place of work since I am gone from home all day and didn't want an expensive camera sitting on my porch. It looked like the order was processed and I got confirmation that the order had moved to the shipping center. Next day, I got an email that they had cancelled my order per my request. Calling is futile; I'm getting a runaround. I called later and found that it has to ship to where the credit card is billed to. That is crazy; I buy and ship things to my place of work all the time. I finally got through to the place where the camera was to ship from and found out the Buy.com is just a company (no store front) that uses other companies to actually do the fulfillment. This person told me they do buyouts and that camera they only had a tiny few in stock. And they asked if I want to order straight through them instead. No! I ended up buying a different model that was in stock from Amazon.com and had two days later. I would never ever buy anything through Buy.com. Buyers, beware!

I purchased some video games with Buy.com on Black Friday for my nephews and niece in another state for Christmas that I paid with PayPal. I didn't receive the purchase confirmation or the cancellation notice via email. The reason they claimed to cancel my order was the billing address was different from shipping. I had them shipped to my out of state sister's house.

I purchased a pole mounted monitor arm for my LCD monitor to get it up off my desk and streamline its appearance. I found a great deal on the exact arm I wanted on Buy.com, placed my order and paid through PayPal as I have done with online purchases for the last 6 years. Less than 10 minutes later, I checked my order status and saw it listed as "canceled". I sent their service department an email asking why and was told it was because my PayPal account and address were "unverified". I have never in 6 years been denied a purchase from an "unverified" account through PayPal. I advised them to continue considering my order canceled and that if they still attempted to take my money, they would have charges filed with the FTC, FCC, BBB and the State Attorney General's office for Consumer Affairs.

I ordered two monitor privacy screens in the amount of $362. The screens were too small and returned them according to the impossible instructions. I followed it to the letter. But I have to say that the return process was bogus as well. I should have been aware when I realized there was no phone number to even confirm my order. So, I followed the return information to the letter when I returned the merchandise on 6/26/09. Today, 7/28/09, I received an email stating that I have been refunded the amount of $124 which means the company has $237.49 of my money. They essentially stole the money from me. I was charged $15.46 for shipping and handling which is fair. I have no idea what the $237.46 was for.

I purchased a 32" LG television from them on July 1, 2009. The TV arrived on July 6th broken. I returned it to them for exchange on July 9th. It takes 7 days to return an item, 2 days to process and 9 days to return the item to you. Maybe I will get it by August 1, 2009. Do not buy anything from them!

Acer Computer monitor was sent with the wrong cable - a minor issue. The problem is the non-English speaking person I finally got after spending an hour on the phone who was no help at all. And forget about even finding a phone number for Buy.com. Clearly, these people do not want to be found and they would just as soon you go away. Awful company!

I ordered from Buy.com the following: Logitech S220 multimedia speaker system and Motorola S9-HD stereo headset (wireless connectivity, stereo, behind-the-neck, gloss black). Buy.com sent me an email confirmation for both products and a bill of $102. They took money from my account and they sent me again a new mail with a bill for the Motorola S9-HD stereo headset only and a bill of $72 to pay. They took money again from my account. The order number on both emails is the same: **. As usual, they don't answer on your complaint when you send them an email. So, I need a help on what I should do.

I'll make it short and to the point. I was severely disappointing, dissatisfied and inconvenienced by order #**. The listing was for a pair (2) of new Polaroid A520 Pink Digital Cameras. I received an email the next day stating that there was a mistake and now they were only going to give me a single refurbished camera. These cameras were for my wife and little sister. This was a huge problem as they gave the option to cancel the order but I had already promised these to my family. The price was to good to be true but I definitely feel that once you sell something at a specific price, the company should honor the listing and learn from their mistake. A few days later, we received one scratched up refurbished camera and a software CD. The package was supposed to contain the following: a520 Digital Camera, 4 x AAA batteries, protective skin; wrist strap, USB cable, CD-ROM.

I recently went to the Buy.com to buy two LCD monitors. I selected the monitors I wanted and selected PayPal for payment. Before the payment completed, it ended with an error message about needing to enable cookies. I ended up back at the Buy.com screen with no confirmation that my order was completed. I logged into PayPal about 10 minutes later and checked my account and verified no charges had been made. I went back to Buy.com and this time my order seemingly went through with no problems. Great.

I ordered a Nextar N8-101 photo frame and Buy.com sent a Photoblitz PF8e instead. The Nextar N8-101 would have had a remote control, music or voice in the background capability and internal memory. The Photoblitz has no sound capability, no remote control or remote control capability, no internal memory so it will not display photos without a memory card installed and also has a lower screen resolution than the Nextar.

I will never buy from Buy.com again. I ordered a 22-inch monitor for my wife for Christmas. She opened the gift on 12/25, but she did not actually set the monitor up and plug it in until 12/27. When she did so, the monitor had some dead pixels which cannot be fixed. As I ordered it on December 12, 2008, and they will not accept it for return since it is past their 14-day RMA period. You cannot reach them by phone, they sent me an e-mail basically saying, "Sorry Charlie," and seem to care less about service after the sale.

Buy.com is not a good seller to buy. Do not be stupid to purchase any item from this seller. I placed an order but soon realized that I made a wrong item. As quick as I log in Buy.com website to cancel the order just 5 minutes it was placed. I got confirmation of the cancellation. Eight hours later, they sent me email that the cancellation was not complete and the item was shipped. They also told me that I could keep the item or refused it. By refusing the shipment, it would be sent back to them at their cost. I called FedEx to stop the package and also left a note for the driver. FedEx driver seemed not know how to read English, so he left the package while I was not home.

I ordered a Samsung dvd vr357. They sent Samsung r155. My name outside, different name inside. I requested an RMA#. I was given a number and read the instruction. It says write RMA# in the box or shipping carton. I wrote the RMA# in the box. Print the prepaid UPS return label and dropped the box at Staples store here in Linden,NJ. I requested for a refund and ordered a new Samsung dvd vr 357 so that I will receive the item faster as they have suggested. Wrote a lot of emails to follow up the issue. No direct reply, no phone no.

Ordered the GPS on 9/24/08, shipped 9/28/08, received 10/2/08. Returned the GPS after two days, but did not hear any response from Buy.com. Send contact email from Buy.com website, no response.

Ordered item. Never received it. They have my money and will not give it back. Contacted CS via phone and email for over 2 months. No response. CS cannot help. They say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send an email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS reps promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One rep actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or thieves. Either way, people should know.

I purchased an item and returned it for a refund - they charged me again and sent out another! No response from customer service, other than your new >>> is on it's way! NEVER AGAIN - I was a repeat customer.

There is noone to call. It is like a lottery, your order will either go trough or most likely you will receive automated email, that something went wrong. I can only imagine if you have problems with your order after receiving it. Probably you will never get real person to talk to. I just have enough. I am going to place my order with other merchant. It's nuts that such a big merchant like buy.co does not have real customer support.

I ordered a portable hard drive from the site. I received confirmation of the order and the next day I received another email saying that the ship to address was not on my credit card to please add it so they can ship the item. Doesn't anyone send gifts? Anyway, I added the address to my credit card and emailed buy.com back as instructed with the credit card company's phone number. Did not get another email. For days my order said processing.

The disconnected all their main phone numbers, fax and sales@buy.com email for some reason it's all dead! No way to reach them to complain or get status except through the 800- which is in the Philippines

They have no phone number for customer service, only email. As a victim of their business practice, I thus far have no resolution to an item I'd order, have not received, have not been canceled, but has been charged on my credit card. Of course, I'm disputing it from my card company, but that's still ongoing for weeks now.

My daughter placed an order with them. She is using our credit card on which she is an authorized user. Billing address would be GA where we live and shipping address would be FL where she lives. They said the addresses have to be the same. They sent her an email telling her to how change the billing address through the credit card company.

I purchased a product from buy.com and clicked on GET $10.00 on your next purchase. When I was directed to complete the application I signed out. I called today to cancel it. This is a rip off. We need protection from such an organization that abuses unsuspecting people.

I ordered a Bluetooth device. At the point of place order now I ordered. Expecting that I would receive a congrats and receipt, I got another promo on the screen. The only way I found to decline that promo was to go back. Then I wnet back to do it again and inadvertently ordered again, because I also went in to check my paypal and no order had gone through. It turned out two orders went through. Never was I given notice from Buy on the site that I had successfully completed either order. So I went to cancel. I filled in several (yes 3) of the forms to do that listing my order #s.

Buy.com sells used-equipment without explicitly listing as used. I ordered a IBM Thinkpad laptop listed in the site as Reconditioned. I received the item clearly marked as used-equipment. The laptop showed a LOT of wear. The website allows to return Reconditioned/Refurbished item only to exchange for another piece of same item. So I had to send it back as opened-non-defective. Which as per Buy.com policy is subject to 15% re-stocking fee.

I brought a wireless router from buy.com web site. I was forced to complete the transaction by clicking buttons on the website. Even when I tried avoid it showed the purchase confirmation after forcing me to click unknown buttons that seem like web advertisement. after 3 weeks i saw I was taken $12 from my visa account I called my bank they gave me 800 number and I called them it was Reservation rewards web site they told me they got my information from Buy.com web site. They had all my credit card information and even I had an account & membership with them with out knowing to me. someone stealing your hard earned money in front of you. painful....

I tried to purchase a watch from Buy.com. The do the order Verification emails because THEY DON'T HAVE THE PRODUCTS THEY ADVERTISE. So the hang you up with verification requests. They have the very worst service, no ability to solve problems, and they are a big group of scammers.

I ordered a notebook PC and a usb server on 07/25/08 from buy.com and was offered a 30.00 rebate for applying for a buy.com visa card. Sounded like a good deal, so I applied and was accepted. I read on the agreement that the card would arrive in the mail later, but that I could use it on this initial order. On 07/28/08 I get an email stating that they needed verification of identity and provided a link to a page form where I was instructed to photocopy my drivers license and the *credit card* used in the order (the one I had not received yet).

What is a Reconditioned Product? A reconditioned product may also be referred to as factory-reconditioned, refurbished, recertified or repackaged. A reconditioned product can be anything from an unopened item the customer had second thoughts about, to an item that that was missing an accessory, was sent back to the manufacturer where they replaced the missing part, tested and repackaged it. Who Reconditions the Products? Manufacturer technicians or qualified, reputable outside technicians inspect, make any necessary technical or cosmetic changes, and test each product to ensure it is in like-new or almost-new condition and up to the manufacturers standards before it can be resold.

I ordered a GPS unit on Thursday July 24th at 11:00 AM - I paid for overnight shipping via FedEx - when I received the tracking number from Fed Ex it showed delivery would be on Monday July 28th at 3:00 PM! I called the buy.com customer service to inquire what the problem was as I would not have paid for next day delivery if I wasn't going to receive the item for more than 96 hours! I got absolutely no satisfaction via the customer rep or supervisor. I would have been satisfied if buy.com had refunded the additional shipping charges! I had to call Fed Ex myself to stop the delivery and I called Amex to put a stop on my CC charges.

Placed order with Buy.com. On the day it indicated it would be delivered I was in my house to accept delivery. No delivery came but the tracking showed that it had been delivered at 1:33 p.m. -- I was in my house at that time and NO ONE delivered a package.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank. I agreed to a BUY.COM credit caed with an average APR but the computer was billed to me from revelotioncard with an APR of 27.75%!

I tried to d/load kenny G's last album and I send all the credit card information. But only could d/load 2 music. Since then I send them 3 mails but no repond yet. So I bought the cd and dont need it but still no answer from them.

I ordered a 32 Westing house TV from buy.com on June 29th. Payment for my order was accepted and charged on June 30th, and i received an e-mail stating my product was shipped on July 1st with an expected delivery of July 8th. On July 8th i received nothing! I called FedEx and was told the shipment information was submitted electronically, however no item had been picked up from the location for shipment because it was not presented to their driver.

I order an Xbox 360 from Buy.com that was received defective. When I tried to request an RMA number via their website, the item came up with a special return designation. What this means is 'no returns' - which isn't mentioned when you purchase the item on their webpage. Instead, I was directed to call a 1-800. I called the 1-800 thinking I would be connected to Buy.com customer service - but no, instead I was connected to a completely different company who does warrnty repairs - but NOT for Buy.com! Why would they direct someone to a company they aren't even affiliated with?

Buy.com takes your order, holds it without asking you, cancels it without telling you, then says it's your fault when challenged.

I have made couple of purchases with Buy.com in the past, but I never had to contact them at all so never knew that they don't have any customer service. last month I saw their newsletter that they are giving a External Hard Disk with big mail-in-rebate. The price attracted me so I ended up buying one. Mail original packing slip with UPC code was requirement for rebate. When I got the VOX hard disk the packing slip was for some other person and for some other product. Mistake happens, so I mailed the customer support (as they didn't have any tele contact) to send me a copy of the right one. No response in next two days, so I send a reminder, guess what no response. I mailed third time to get automated response. Only to hear that mail is not clear. With no way to contact back to clarify, I again mailed fourth time on site, making it as clear as possible. NO RESPONSE.

I ordered a product at 8am NYC time and at 8:05AM realized I couldn't tell from the description how much load it could withstand. decided to call their techs. finally found the 800 number on their website, which I called and was told it was changed. Called the new number and got someone in the Phillipenes...it's now 9am NYC time...after going through 4 reps who swore they were technical, I got a supervisor. I was so annoyed I cancelled my order. it's 10am NYC time. got the cancellation email at 11:30am NYC time. BUY.com is registered out of California, where it would have been 8:15AM.

I bought a product from buy.com, but they have forwarded my credit card info to a third party (Everyday Values) without any authorization from me and they were charging me 11.99 every month for nothing. Funny thing is they never send me statement or bill regarding this .

I bought the item through buy.com. They sell many fujitronic items.

I've made two purchases from Buy.com and BOTH ended in the same way. They strung me along for TWO months with each order, which should have taken at most 7 - 9 days, attempting to receive each order. Each time, the shipment would either get lost, and finally they would refuse to send me my order, and finally refund my money - only after about a two week period of processing a claim. Now mind you... that two weeks of waiting for refund was ONLY after two months of going through multiple attempts of reshipping process which entailed and required: days of waiting for a claim to get approved, then a week for a reorder to be process, and then another two weeks to find out it had been lost or never shipped, then you have to start the whole process over.

I purchased an ipod nano April 29, 2008 from buy.com which turned out to be defective in that the sound doesn't work. I've called 4 times to request an RMA# which I was told I need to return the item. At that point I just wanted a replacement. Each time they stated I would received it in an email in 2-3 business days which never happened. On May 25 I even asked to speak to a manager and I said I'll hold for that RMA # and he said I can't give it to because the only way we deal with the returns department ourselves is by email. So, today I mailed the item back without the RMA# via certified mail requesting a full refund and was told by buy.com that it will be rejected at the warehouse and returned back to me. So, they are not providing a refund nor are they providing a replacement. I feel cheated and would never buy anything from this company again! Please help!

On 5/3 I ordered 4 RCA desktop base phones and 2 RCA cordless handsets. I was shipped 3 base units and 2 cordless units, and given no update on the status of the 4th base phone. After checking my account with Buy.com online, the balance of my ordered was canceled, stating the phone was now out of stock. Two days later I get an e-mail stating that they have placed a new order in their system to get me the 4th phone. That phone arrived. Now, three weeks later, they e-mail me stating that the original order has shipped complete, when they told me previously it was canceled.

They finally responded and provided a number. Calling in, they have stated the cost and charges from ANTOnline. As stated previously, they stated they do not charge $285.99 for 2nd day freight for something less than 2-3 lbs.

After two tries and paying extra for delivery that wasn't as quick as claimed, I received a computer that wouldn't work. When I called customer service they refused to replace it with one that works. Expected me to go to HP for warranty to fix it. This was not a warranty situation, I was sold defective merchandise.

I purchased three Connect3D products from Buy.com that promised full rebates totalling $100. The rebates were submitted and received properly, but were never honored. Contacting Connect3D referred me to Wintergreen Systems, who was processing their rebates. Contacting Wintergreen referred me to Buy.com customer service. Buy.com emailed me stating they would refund the purchase price of the Connect 3D products, but they never did.

I would state that I rarely had issues with this vendor but I have gotten one that is unexcusable. I made a purchase. I got everything all set and done and I went to complete out the order. I chose 2nd day Fedex but there was no dollar amount for the zip code. When I got to the confirmation of the order, I still did not see the 2nd day Delivery charge but assuming with everything was more or less memory and the Terastation, it can' be over $100. Low and behold, the delivery for everything was $285.17.

I purchased a refurbished HP DV9620US 17 Laptop from buy.com and found that this laptop had visible damage and stains. I contacted buy.com several times and all the CSRs say the same thing -- someone will contact you via email within 24 hours. They refuse to let me speak to anyone regarding this problem. Of course, no emails or no calls after 48 hours. I called this morning, after 1 week, and demanded to speak to a supervisor. Again, of course, the supervisor is busy. He or she will call be back today. It been already 4 hours and no calls.

I was shopping around for an Antec 900 computer case and came across buy.com's website offering $50.00 off your 1st order if you sign up for a revolution card. Seemed like a great offer. I placed an order on 03/20/08 and used a 5% off coupon. Later that evening I received an email stating the item shipped via FedEx Ground. WOW, that's service. Early the next morning I track the package and status shows on truck for delivery. Very exited I wake my wife up and tell her that FedEx will be coming today and to listen for the doorbell. I leave for work at 10:00am and get home about 6:00pm.

I ordered a MP3 player for my son birthday on Buy.com. Few days later, I received a calculator instead. I call consumer services (they actually hide the number and had to call the sale line) and after spending 15 minutes talking to a complete idiot I am transfered to returns. I explain the issue and they tell me to send it back. I explain that it is for a birthday and that they should send the MP3 AS I send back the calculator because if I have to wait for them to receive the return and send it back, it will be way pass the birthday date.

I ordered an HP Pavilion laptop on April 1 (maybe that was the problem) and started inquiries on April 5 to see why there was no progress on the order (no emails, no new info on the online order status). I called each subsequent day, only to be reminded that there is a 3-5 business day processing period. Finally, on the 7th business day, the Cust Serv agent was willing to see what the status was -- yup, item not available!

I applied for the Revolution Card via buy.com so I could receive the '$50 off of a $51 purchase or more' offer. The first order I placed with buy.com was canceled after waiting for weeks. They informed me they would not be able to restock the item. The second order would not accept the discount so I had to call. After getting transfered around an agent informed me they would do it manually. The problem was that after I placed my order and waited almost two weeks, I was informed one the items was now on backorder but it was a discontinued item so they had no idea if they would get it in or not. They would not swap out the item with another item number so I had to place a new order to replace that item. Buy.com informed me they would not apply the discount because my total was split on two different order numbers. Both my orders were in 'shipping process' status so that I could only cancel by email as a request only. I'm very disappointed in buy.com's service because I have shopped with them often in the past.

I placed my order on 2/18/08 and was charged the same day, and the item was in stock at the time. Afterwards, it has been shown in stock on their web page from time to time, yet after more than 3 weeks, my item has not been shipped yet. A bunch of liars work at buy.com.

Until today I trusted Buy.com and have made MANY purchases. After receiving daily email with sale items, I dashed to order the Samsung HL-T5087S 50 LED DLP HDTV when I saw the $1149 delivered price. Then a voice inside me said to check for recent product reviews to see if there is a reason for the price drop. Went online to eopinions and was SHOCKED to see that buy.com is knowingly selling $1149 TVs with a serious product defect. Dashed back to buy.com and canceled my order.

On Friday, November 23, 2007, I placed an order for three refurbished zunes at $99.99 each. These items were purchased a month in advanced as Christmas gifts for my children. I received periodic e-mails from buy.com's customer service dept. stating that the merchandise was still on back order. On Tuesday, February 19, 2008, I decided to contact customer service via telephone. I spoke to Judy who ask me if I had contacted them in the past. I explained to her that I didn't due to the fact fact that I received periodic e-mail from their company. She asked me why did I wait until now to contact their company? If I would have contacted them earlier this order my have been fulfilled. I was a little confused because I thought that as the product became available they would be shipped to those who have ordered the product first. This representative gave me the impression that I didn't receive my merchandise due to the fact that I didn't harass the company sooner. I then told him that if this was the case, I would be contacting them on a daily basis.

I purchased a Nextar X3-02 GPS touch screen on 02/04/2008. At the time, BUY.COM website claimed the product was in stock. I have not heard from them after they received my money. I emailed to customer service and they replied that the product will ship on 02/25/08; then I waited. On 02/25/08 I checked my order status. It said it already shipped and provided tracking number from FedEX. Then I continued waiting for my order until 03/05/08.

I purchased an Audioviox VOD122 Monitor/DVD for my car for $700+. After receiving the unit in what seemed to be a repackaged box, I installed it that very night. The instructions where difficult to understand but I survived. After installing it, I tried it out and noticed that the games function did not work. I contacted the mfr and they confirmed it was a defective unit. I called buy.com and it got worse! I was hung up on twice. I could not understand the CSR from this offshore call center. I am still waiting for a call back. At this point, I will never buy from buy.com again - unless they change their customer service.

Buy.com $30 reward costs more then you think. Thanks to Buy.com and their $30 reward for signing up for their credit card, I have now incurred $280.00 worth of transactions on that credit card. This is what happens when they hide the charge in non-understandable transaction language. We only discovered these two $9.95 charges per month upon paying off our balance we owed. I contacted TLG and canceled reoccurring transactions and talked to Buy.com disputes. Buy.com dispute dept. will not dispute these charges, and I canceled my account just to make sure I no longer get taken advantage of by reoccurring transactions.

I ordered Guitar Hero III for a Wii. This was a gift, so I had it for 10 days or so before my daughter opened it. We learned that it was for Playstation 2 instead of Wii. I immediately emailed Buy.com and informed them of what happened and that I could have purchased this unit for $39.99 instead of the $89 I paid for the Wii unit on Buy.com. They told me I could not return it because it was past 14 days, even though they sent the wrong unit. I have disputed the charge with my credit card and am awaiting to see what happens.

I ordered a Nokia N810 tablet p.c. It turns out it is a European model--loaded with European help page and 5 different channels of the BBC. It took me a couple weeks to figure that this was a European model, since it came with NO User Guide or info on how to find one. When I figured out they had shipped me a European grey-market tablet (which they NEVER mentioned in the purchase process), they said it was too late to do anything about it, since they had shipped it to me two weeks earlier and I had waited too long. This model with the BBC installed instead of easy access to USA FM stations only connects to a European help page, and THAT is why it took me 2 weeks to figure out it was not the same as other USA models. I feel they should have mentioned it was a British model. Meanwhile Buy.com accepts NO responsibility for the different problems that arise on this model.

I received an e-mail with Buy.com deals. I finally ordered a Logitech Labtec Webcam Pro because it was advertised at $4.99 after a $15.00 rebate. I received the product in a timely manner, however it was shipped in a white box without a UPC code. I cannot use the $15.00 rebate because Logitech will not accept it without the UPC code. I spoke to several different people at Logitech and Buy.com to no avail. They want me to send it back and be done with it. It is internet fraud and a waste of time.

This means that only have been charged an erroneous amount of shipping charges, I now have to pay to return.