Avas Flowers Reviews

I ordered the $50 Get Well soon medium bear bouquet. They called me, said they were out of the bears, but had a dog. I was fine with that. They were delivered in a timely manner, except not one balloon had Get Well on it. They were just solid colors. After fees and taxes it cost $90. Extremely disappointed. I don't recommend.

I called them because they were supposedly local to where the flowers needed to be delivered. The advertisement stated they could deliver them. Once transaction went through, they said it would take an extra day. 3 days later still no delivery. They also added over 25% as additional fees.

Ordered flowers with rush delivery with all the fees that go with it. Flowers were 2 hours late. My wife was at home when they were delivered to her work. The worst part, customer service hung up on me 3 times when I was complaining and wanted a refund.

I would give Avas Flowers 1 star, if possible. I order flowers for my mother-in-law and never received them. They keep calling me to "replace my order" but never offer a resolution. They basically scammed me out of money. BEWARE OF AVAS.

After ordering and PAYING for my order I received an urgent email. They did not have the flowers in my order.. However an EQUALLY lovely arrangement was promised. What I received was 1/5 the size of what I paid for.. Not one color that I requested. After "service fees" and getting free delivery (9.99) I paid close to 100.00 for literally 3 flowers... Lots of greenery, in a glass bowl the size of a child's cereal bowl. They took a very happy occasion (Anniversary) and quite literally RUINED it. Please choose a different florist... Do not let them charge you 5 times more than what they provide and ruin your happy day.

STAY AWAY FROM AVAS FLOWER ARRANGEMENTS!!! I highly will suggest you stay away from ordering any flowers from this Avas Flower arrangement, they deliver the flower not only late but dead! My Newphew and I place an order with Avas Flower for my sister. He paid $120.00. The flower was suppose to be a beautiful Big flower arrangement for Mother’s Day. Never came. 3 days later we called and called, they gave excuses, said it was going be delivered. We called over 5 times after I called and threaten them that if I don’t get these flower arrangement I will contact BBB and put them on Social media if I didn’t receive the flowers before 7.

Flowers were not delivered. Scam. Horrible experience. Ordered for sister bday. Didn't even happen!! Multiple phone calls, texts emails, transfers, still no delivery and response. Worst business ever!!!!

If I could leave zero stars I would. Ordered Mother’s Day flowers and they arrived 4 days late looking nothing like what I ordered. I could’ve done better with flowers from the grocery store. I can’t believe I paid $98 for this garbage. First photo is what came, second photo is what I ordered.

This business is a total scam. They charged a 24 dollar fee after they gave me a total and took my credit card information. The order that was supposed to be delivered between 8-3pm arrived at 3:30 when the recipient was no longer there. Reporting a problem is automated and does not give you the opportunity to report what is actually wrong. Shame on them.

I need back my money. I placed an order on Avas Flowers and it was the worst thing ever!!! I did not receive what I paid for. The flowers were withered and it was so untidy and most of the flowers were missing. Attached is what I got versus what I ordered. Also, I ordered 3 balloons I only got 1. I made a complaint via their customer service support page and they stated that my mom signed for it so they can’t do anything about it. I made the purchase, not my mom. She sent me a photo when she got it and I notified them right away.

They did not notify me of the unavailability of a certain flowers on my bouquet. :( Their service fee is way too expensive to not be able to contact customer for the unavailability issue. My bouquet turned out too small for a large option. This is not what I ordered. 100% would not recommend. :(

I ordered flowers on 5/8/24 to be delivered to my mother in law for Mother’s Day. It’s now 5/14 2 days after Mother’s Day and they still haven’t arrived. Can’t get in touch with no customer service rep. Do. Not use this company!

This is the first review I've written in God knows how long. Friday, I ordered an arrangement for my girlfriend to be delivered by Mother's Day and got a confirmation email saying that my order would be there no later than Sunday. I paid $10 for delivery, and a ridiculous $35 service fee on top of the cost of the arrangement. Sunday comes, and I check-in with my girlfriend to see if anything has been delivered to her yet (we live in different states, otherwise I'd have just brought them to her myself) and she said there wasn't any delivery.

You are much better off just contacting a florist in the city of delivery instead of using Avas as a middle man. The 5-star ratings that they advertise on their website must be a total lie because I can't even find reviews on the websites that they mention, and all other reviews I find are 1-2 stars. I wish I had thought to confirm their ratings before using them. The bouquet they delivered looked nothing like what I ordered and did not look like a value-match either. They didn't deliver part of my order and instead of trying to find out what happened, they just immediately issued a refund. It is almost impossible to talk to someone on the phone, and the chat help on their website is basically useless.

This company is a scam!!! I ordered luxury flowers, they sent a small crappy bouquet they finally agreed to replace after hours of emails and customer service. My friend was out of town so they agreed to send when she returned but instead sent them when she was gone and she returned to dead flowers on her porch. Worst customer service in the Philippines and they do not send what you ordered.

I ordered flowers for my mother-in-law for Mother's Day on 5/9/24 and my credit card was charged on 5/10/24. As of late the night of Mother's Day I had not gotten a notification about them being delivered so I had to ask my mother-in-law if she had received them. Well, that spoiled the surprise of her getting them. So after several phone calls to try to get ahold of a human being to talk to about my order I was told that they had too many orders to deliver and did not get to all of them delivered. I asked why I wasn't notified the response I got was that they don't do that and that I can get them delivered if I still wanted to. Of course, I did since she knew now that she was supposed to get them. I asked if I could get some kind of discount and all I got was a $10 refund off of a $100 order. Granted I have been using Avas Flowers for a few years and have always been happy with them but after this no more ordering from them. I also guess that if I hadn't called them they would have just kept my money.

If I could I would give zero stars. This company is a scam, joke and liar. I ordered flowers May 6th for Mother's Day May 12th. They were to be delivered between May 10-12th. I get a text and email saying it was delivered on Mother's Day May 12th. NOPE! Not true. She never received them. I called the company and they had to verify they we not delivered. So once they do they call me back and say there were not this was on Monday May 13th. They call my MIL and ask her if she got them? She says no. They call me back and email and text me wanting me to pick something else. I say I do not want anything else I want a refund.

Flowers were never delivered. Called and tried speaking to a woman but had difficulty hearing her because there was a kid screaming in the background. They want you to deal with automated customer service rather than a person. A real mess!

I was out of town at college for Mother's Day and wanted my Mom to know I appreciate her so I decided to order her flowers. Avas Flowers seems like it will be reasonably priced but they add a bunch of service fees and surcharges after you give them your debit information and make it really hard to get a refund. And if that wasn't enough, they got my flowers delivered to my mom a day late. She says that she loves them, so maybe it was worth it, but I think she would have said that no matter what because she liked getting flowers and wanted me to feel good.

My flowers were never delivered for Mother's Day even though I ordered them on the 20th of May and received a text confirmation that they were delivered! When I called to enquire about the delivery I was told that we can refund your money and gave a fake sorry apology. All this from the Philippines! No apology or try to make it right for the customer. I requested that since it was their mistake I needed to get the flowers free. Instead I had this woman telling me how she lost her Mom many years ago and that Mother's Day brings bad memories. I would not recommend them with their stingy 16% off, that was her offer.

Ordered a Large pastel arrangement. Received a small / regular size… bringer corals, purple, baby's breath. Nothing at all like the picture. Annoying. Never using again. To top it off they are picking the flowers up.

ABSOLUTELY HORRIBLE COMPANY!! Do NOT order from them!! Ordered a 20+ tulip bouquet and got a half ** put together "arrangement". It was delivered with 8 flowers and a load of leaves and fillers. (Pics included) It was disgusting. Customer service is a joke. Only way for a full refund is for the delivered GIFT to be picked up/returned. They're insane. I wish I could give negative stars.

I wish I could give Zero Stars, I ordered flowers for a funeral, called to find out the status, emailed and used the CHAT, neither worked as no one answers. Finally got an incompetent individual. He informed me they could not deliver the flowers to the mortuary but could deliver them to an alternate address in the same town, how ironic. But when I questioned that, he could not provide the details. STAY AWAY from AVAS FLOWERS, go somewhere else, I wish I had checked the reviews first. Who would of thought a company that specializes in floral arrangements is this incompetent. Heed my warning, STAY AWAY, STAY AWAY. I never got the flowers.

Mother's Day 2024 - why I ordered from Avas I don't know. 'Free Delivery' but then tacked on $25 service charge. Ordered because I needed flowers delivered that day. I selected Mother's Day Majestic. After 2 calls from them saying they were short on the flowers but they could have a designer put together a mixed arrangement just as nice. I said OK. NOT delivered that day! After several complaints to them a delivery was made next day AFTER I told them to cancel. Both mom and I were disappointed in what was delivered - a few tulips placed into an X-large vase that were drooping by Mother's Day! Of course they didn't want to credit my account!! Fraudulent.

SCAM company, charged me a $20 fee on top of delivery fee for my arrangement to get for my mom on Mother's Day. There was supposedly a 3 day flex window on when she would receive it. Well the 3 day flex window and Mother's Day weekend passed and NO FLOWERS! I had to submit a help request after the window passed and no delivery confirmation, then they originally told me they could get it delivered that same day (2 days later than scheduled), then lied and said it would be 2 days out. I immediately demanded a refund for my wasted time, WHAT A JOKE COMPANY!

I ordered flowers and snacks which was 2 separate orders and they quoted a price of $44 for one order and also the second. Once they got my card information it changed to $88 and $103.00 then I never received my order.

They suck. Don't trust them! Customer service SUCKS. It's a scam. They took my money & didn't deliver my mom's Mother's Day flowers on Mother's Day. No text, no call, no email, no flowers. This company ate thieves!

Initially I was very impressed with the support I received over the phone. I am Canadian and I wanted to send flowers to my mother in Sun City, Az. I was afraid to use my credit card online so I called the store to have them complete the order. The lady recommended I purchase the "large" size arrangement vs the small or medium size so that there would be more flowers. She said the arrangement would be delivered later that day (May 10) or the next day (May 11) as Mother's Day was a super demanding. I confirmed that early delivery was fine. The first disappointment was when I received my receipt and I realized there was a $27 service fee that had not been mentioned. However, I was able to overlook this minor disappointment because of the convenience of knowing my mother would receive flowers for Mother's Day.

If only I could leave a 0 I would. No tracking for my Mothers Day delivery. Just kept saying that they were on it and would get back to me. Well that didn't happen. Paid extra for speedy delivery and that didn't happen. Ordered on Friday just to wait until Sunday to be told it would be delivered on Tuesday. That doesn't help at all when Mother's day was Sunday and they will not communicate with you at all. Terrible company and I have learned my lesson to call a local florist.

This company is the biggest scam! Ruined our Mother’s Day by not delivering the flowers. Ordered in plenty of time. Do not order from them ever! We spoke to a customer service rep who assured us they would be delivered today.

Avas Flowers is a 3rd party florist scam that deliberately misleads and overcharges customers in multiple ways. For starters, if you search for “florist [ cityname]” they plug in the name of the city on their consumer facing web page, creating the illusion that they are an actual florist in that city. Then, when I ask specifically if I am speaking with a florist located in that specific city, the person says “Yes, we are in [city name]”. When I ask about getting a custom arrangement, different from the arrangements shown on the web site (which are all nondescript round bunches of ordinary spring flowers), the agent tells me it is too late for custom orders for next day delivery on Mother’s Day. Ok, fair enough.

Bait and switch, price doubled with hidden fees, and late delivery. Ordered blue glass vase with purple flowers, white lilies and yellow roses. What arrived- a day late- was a tiny Grey box with 4 mums and a couple completely dead roses. The original $50 price estimate jumped to $100 when they tacked on multiple hidden fees. Do not waste your money or disappoint loved ones.

Not happy at all, with the service I got from Avas flowers. I should of learned my listen, when they sent a bouquet that looked nothing like I had order. Came back to pick them up And my mother's has yet to receive her flowers for Mother's Day. Never again will I spend my currency on this business. They only thing I can say IS MAKE SURE YOU ORDER FROM A BUSINESS THAT IS IN THAT TOWN.

I ordered flowers for Mother's Day, and paid $123 for a premium basket, and guaranteed delivery on 5/11 or 5/12. Mother's Day at 11:00 I get a call asking if they can deliver on the 15th. I said just cancel the order. They offered a $10 coupon and an apology call. Again I said no cancel, they countered with what about $20? No, please cancel the order. I finally got a refund email. I will check to ensure the funds were returned.

This is the 3rd time I have used Avas flowers. My daughter was leaving the hospital with her newborn delivery. Just happened to pop in on her way out. 2nd order I placed a Christmas order well in advance for my mother for her Christmas party. Flowers were ordered 2 weeks in advance but was delivered close to 10:00 P.M. Too late. Now I have placed an order for Mother’s Day. They charged me an additional $27.95. Statements say been delivered on time. Then I get an email telling me they will arrive the day AFTER Mother’s Day. Outrageous! Can I get a hold of them? Of course not! This is the last time I place any orders with them. In the future I will stick with ProFlowers. Mother’s Day is a total flop for us. Such an awful company to deal with. I expect a $27.95 service fee plus $9.95 delivery fee to be refunded to me. Awful experience with Avas Flowers.

Avas Flowers is NOT a florist. It is a company that takes your order and then attempts to find a florist in the community to which you are delivering. They are often unsuccessful, and very few Florist want to work with them. I ordered flowers for my mother for Mother’s Day, only to receive a text the day before saying that they could not deliver the flowers until the following Wednesday. When I called customer service, I got very little satisfaction. Fortunately, I was able to find another florist who was able to deliver the flowers on the same day. If you live in the Naples area, I highly recommend Picasso Florist. I called them on Mother’s Day, and they were able to deliver flowers to my mother on Mother’s Day. I will never work with Avas Flowers again.

The person I initially spoke to on the phone was great, she sounded very enthused to complete my order. I placed my ordered for 4 dozen roses on April 30th, 2024 to be delivered on May 10th 2024. I live in Canada and was going to be in Pittsburgh for my girlfriend's bodybuilding competition. I was so excited to surprise her when she got off prejudging and was assured they'd be delivered by 4-4:30 PM. All day I was checking the delivery status and Ava's Flower's site said they had no info. Eventually I called and was assured I'd have them by 7 PM latest, I was even called by another associate asking me about drop off.

A complete and absolute dishonest company. Did not deliver anything like the photo. Ordered a ballon to be attached - no delivery. Added charges and tax after I had paid the invoice. I am in Australia so my hands are tied as to what I can do to get my money refunded as if I would want a credit from them

Ordered flowers for a Mother's Day gift to my mother-in-law, $135 for a bouquet that was $69 and a box of chocolates. No complain as my mother-in-law live in a pretty hard area to get a local florist, I get a message the same day I made the order to let me know the flower arrangement I picked was out of stock and to pick another one. I then call because the replacement options were not of my liking (it was roses, all roses and I wanted something happy) they tell me the Mother's Day designer choice mix is very similar to what I order and warranty me it would look almost the same as my original order.

Do not order here!! If you are ordering on holidays they will continue to mess up delivery times and promise you that it will be delivered the next day and NOT fulfill that. I was promised twice that my flowers would be delivered on time and both times there was an excuse on why that could not happen. Customer service did very little to help and I’m so upset I even wasted my time with them. Should have looked at the reviews first.

They said they couldn’t deliver the order in time and said they could deliver the flowers 3-4 days later. When I said I just wanted a full refund and to cancel the order, I spent at least 30 minutes on the phone waiting for them to do that. I still don’t know if I’ll end up with a refund.

I ordered a carnation bouquet for my mom's birthday and it was supposedly delivered to her home Wednesday morning...but she never got a delivery. I called customer service and told them I wanted a refund, then they told me they would verify delivery before they would issue me a refund. Funny enough, this afternoon my mother received a delivery...but WAS NOT WHAT I ORDERED!! Instead of a carnation bouquet, they delivered 3 sad little roses in a vase! They "made a delivery", so now I can't get my money back! VERY POOR BUSINESS PRACTICE, and if I had read the reviews about the law suit about their business practices, I would have NEVER used this company!! They didn't deliver as promised, or what I ordered.

I think this is my first time to ever write a negative review but I am so displeased. My daughter-in-law is in the hospital 30 weeks pregnant on bedrest. I sent her an upgraded arrangement of flowers and added two teddy bears. Only one bear was delivered. After an extremely long amount of time speaking to somebody who seemed to be trying so hard to please me, but they don’t have anything to do with the end. Result, I was told another bear would be delivered. I was offered the option of getting my money back, but who would send a person in the hospital with twins one bear???? They called my daughter-in-law to make sure that she only received one bear. Hours later, when the second bear wasn’t delivered, I called back and again spoke to a very helpful person, but it took forever and it is somebody being employed in another country. I was told the bear would be delivered.

After almost half hour ordering process and a guarantee of a 3:00 pm EST delivery the flowers never arrived. Customer service was overseas and they refuse to refund. DO NOT USE THESE THIEVES. Horrible.

Do not uses this company! I feel like I was scammed in so many ways. First they pride themselves on same day delivery and my Godmother did not receive her arrangements until 3 days later. Secondly what she received compared to what I purchased was adjacent to flowers bought on the side of the road and put into a vase with water. VERY DISAPPOINTING. Thirdly I had to call everyday to find out the delay of the delivery and they had many excuses. Needless to say after fighting for a full refund I used a local florist and was very pleased. Please be careful when using these companies to represent the love you have for your loved ones and they can be poorly represented because of lack of empathy.

The review would be zero if available. The recipient describes the flowers as, "looking like they spent too much time in a hot car." Hardly what the price would suggest. On top of that the choice claimed free delivery. At check out a $10 delivery charge was attached along with a nearly $30 service fee. Don't use Avas, ever.

Fake florist. They don't actually have a brick and mortar business. They advertised a "free delivery" promotion, then slapped on a 35% "service fee" on the payment screen. Zero stars out of five. Go local.

I ordered flowers 4 days early for my daughter's birthday. They didn't deliver them. Then 4 days after they still had not delivered them and I was on the phone trying to determine why. Still do not have a reason but they said they could deliver them tomorrow. I SAID CANCEL.

I learned a lesson for next time that Ava’s Flowers was not a local business. Flowers were ordered for a memorial service on May 3, 2024, in Dawsonville, GA. I would be in attendance from So CA. I was specific about the delivery address, time of memorial service, date of memorial, and the fact that there was & still is a discrepancy in cost of the Zen Orchid Sympathy Plant, which shows 2 stems on the orchid…from $59.99. The plant delivery to the church was late so was not there for the actual memorial service. It was taken to the Fellowship Hall for the reception. The funeral director came to me afterwards to explain he accepted the delivery at noon & the delivery person stated “no time was indicated.” The phone representative tried explaining why the 2-stemmed orchid cost more & I certainly understand that; however, the picture does NOT match the price underneath. Needs correction.

I was embarrassed when I saw the arrangement delivered. It was the largest, plus $30 service fee, worst I've ever seen. Flowers were wilted, colors were dull. I refused replacement, received 50% back.

I made an order of balloons and flowers to be delivered at the hotel in Tallahassee for my girlfriend graduation. This was noted in the order. 2 days before delivery date a rep called asking for an alternative address because the balloons couldn’t be delivered. I kept asking why, then to find out it’s because they don’t have it in stock at the location that delivers to my listed address. I was annoyed because everything was paid for however I didn’t make a big deal out of it. I agreed to cancel the balloon part of the order and keep the flowers. The day of delivery I received a call from another rep asking for an alternative address again!!!! On the day of!!!! I’m attending my gf graduation with nothing but excuses!!! I was highly pissed. I believe it’s a scam, seems like AVAS is charging people for products they don’t have keeping your money for days then issuing a refund. This is the worse service I ever received. Messed my day up.

Do NOT use this service. They did not fulfill the order. We ordered flowers for our daughter’s graduation and they never arrived. I even gave them another day and they still didn’t deliver flowers. This is a scam.

This is worst customer service I've ever had. They lied and stated flowers would be delivered and then had me pay 230 then asked for multiple address. Then finally stated they cannot deliver till 3 days later. SCAM. SCAM. SCAM.

Never use this florists company. Awful experience with this company. I order flowers at 11:40am for a funeral on May 5, 2024. And at 2 pm they call me and told me they could not complete the order and had to refund the order. They had no consideration for the family of anyway. Will never use them ever again. Worst experience I have ever had with a florists company.

This company is a joke. Ordered a spring arrangement for my Granddaughter’s 14th birthday. It was to be delivered in a vase, it was delivered laying on the front patio in cellophane. Got screwed by paying $72.00 for something that you can buy at Costco for $14.99. Screw this company and its customer service department. Can’t wait to get even with them!!!

I ordered a $55 arrangement, the bill was closer to $100. The $10 delivery fee is fine, but they add a $25 "service fee". If you go to their website to inquire, it states they charge this to ensure quality handling. What a racket.

I had bought Luxury Grade flowers worth $74.99 for my daughter's civil wedding. Unfortunately, I couldn't attend the wedding due to some medical circumstances. When my daughter sent me the picture of the flowers, it was evident they had delivered the smaller version worth $44.99. They promised to rectify the mistake only after two days. If I hadn't seen the picture, I would have never known that they had charged me for the bigger version and delivered the smaller one. We wish to do business with honest and competent people. It was my first and last time using this company.

I don't normally do reviews but the service from this place was awful. First I thought this was a real florist as I searched for florists in a certain town and it popped up. Made a purchase over the phone days before delivery needed for my sister's bday. I asked if the flowers could be delivered before noon and they guaranteed it would. Spoke to my sister in the afternoon and she didn't receive the flowers. Upon calling Avas, we found out that they were a broker and didn't know why the flowers were delivered and would look into it. A couple hours later my sis called and finally receive the gift. Not liking the service received. Wish I would have looked at reviews first.

Please avoid causing yourself heartache. I placed a flower order for same day - even though at checkout there was a $28 service charge that they never alert you to, because I wanted these flowers delivered today. My brother passed away, and it's his wife's birthday. 2 hours later I got an email that the flowers could not be delivered today, but they could in 3 days. If that was ok, do nothing, or you could call to modify your order. Thank goodness I checked my email!

If I could have given zero stars, I would have! This company is TERRIBLE! In the first place, they give you the impression that they are local to the area you wish to have flowers sent. Not so. I ordered an arrangement for same day delivery. Got a text back from them giving a confirmation. About an hour later, I received another text from Avas stating my order could not be delivered and stated I needed to choose another flower arrangement. I did, then received another email stating they could not deliver that one as well and for me to choose another date. So, reluctantly, I chose the day after I originally needed it to be delivered. This went back and forth, ordering and them sending me a confirmation of my order, then again them stating they couldn't deliver. So I go and cancel the order and order a different arrangement.

Avas Flowers in Port Richey, FL delivered the best flowers to my girlfriend. They were fresh and well picked. I appreciate their choice as I'm in a long distance relationship and unable to hand pick them myself.

Tried to order some birthday flowers for my sister for her birthday to be delivered to her work. Made the order - and paid. All went fine. I get a confirmation email. Then next day I get an email that I need to call about my order. They told me I needed to provide a different address without a reason. My sister was going to be at work all day. I wanted the flowers to be delivered there. They would not deliver it. They had all kinds of excuses. They could push the delivery 4 days or to another location. I had already made plans to have them delivered. They offered a 20% discount to deliver a different day. Not really what I wanted to hear.

The customer service is ridiculous. 5 calls being hung up on and told to hold and being transferred. Worst system ever. Worst part I was promised my flowers would be delivered same day. Got a call that it wasn’t going to happen. Then I’m promised a 25% discount and I was still charged full price Oh and I called the next day to make sure they would be delivered and got told they wouldn’t make it till the next day. My daughter’s birthday was the 25th. STAY AWAY!!!!

I called Ava's Flowers in Chandler Texas. Foreign speaking lady asked what flower arrangement I wanted. It was my aunt's birthday the following day. I said she had 2 house cats and I didn't know if they would bother the flowers or not. I asked if I could get balloons. She was hesitant but said yes. Then she suggested a plant. Once again I told her about the cats. She agreed to the balloons a second time. I thought I was finally getting somewhere. Then guess what? She asked, "Are you sure you don't want a flower arrangement?" I said, "Ma'am, forget it!", and hung up. 6 balloons are $40. I'm sure she was trying to make better money, but because she kept pressuring me into something I didn't want, she lost a customer AND $40. $40 is better than nothing! She needs to learn better customer service.

What a nightmare. Made an order almost $100 for same day delivery. They sent an email right after saying oh we can’t deliver that day, or even with the bouquet I ordered. I immediately cancelled after telling someone no a million times. I was told the pending transaction would be released. Three days later, that $100 was debited from my account. All they have to say is it’s my bank. So now I’m blocking them from taking money again and disputing the charge with my bank. Good luck getting anywhere with their ridiculous “customer service.”

Would give zero stars if possible!! I will NEVER use these guys again! I ordered my flowers ahead of time and was told it would not be a problem. My flowers for my Uncle’s funeral NEVER arrived and I had 2 separate delivery dates. The flowers were supposed to arrive at the funeral home but never did. Then the flowers were supposed to arrive at the church and again, never did. Both days, I spoke to several people and still no flowers. No one could get in touch with the flower shop?! As angry and embarrassed as I was regarding this, I wanted a full refund.

Pitiful!!! Ordered flowers for my daughter in law that just had her first baby. I ordered a large arrangement at 9:00 am to make sure it would get there. The man that took my order said they would be delivered same day. I received a phone call the next day. The lady on the phone was nice, apologetic and said that it had not been delivered! She asked if I still wanted the items to be sent and I said yes. She stated that it would go right out and it’s priority. So just to be sure I went online at 4 pm and my status was “to be delivered” Meanwhile the new parents have gone home by now. Then my son got a call from the hospital saying they had a delivery for them. He doesn’t live there, the delivery person had to know they are not there anymore and left them anyway! I got a refund after speaking to a lady that couldn’t speak English and I had to give her my phone number FOUR times before she could get it correct!

So I ordered on Friday night. Set up arrangement to go to a family member for grievance. I set the time for Saturday by noon and they got the arrangement before that time and loved the arrangement. I was worried with all the negative reviews and comments, but I will definitely use this company again.

I ordered flowers for a friend's birthday 5 days ahead of time, to be delivered at her work. In the instructions, I put “Please deliver between 9-4”. They never showed up and I can’t contact anyone to address the issue and find out what is going on!!

Ordered funeral arrangement for cousin’s funeral in another state. Believing it was a local (to the area) business, I used Avas. Ordered arrangement in ample time for visitation, but it did not arrive. Did not arrive for funeral service the following day. Spent an hour or so speaking with several customer service reps who kept trying to put the order through (send flowers to a funeral that was already over), or offer 10% discount to send to a family member. Was put on hold “for just a few minutes” countless times before they finally refunded my money. On the plus side, they played Beethoven while I waited on hold for an hour.

It was 2 days late with no explanation. My mother in law loves purple and this arrangement had none. It was very plain, never would have picked that arrangement. The 1st pic is what she got, the 2nd was what I ordered. It was almost 50% of the price of the flowers for delivery and service fee. Will never order from this place again. I will check reviews from now on.

Wish I had read the reviews before ordering. That was my mistake! On April 10, 2024, I ordered a spray for my brother's casket. The wake was April 13 at 9:00 AM & the funeral was at 11:00. The site clearly states that they have local florists, which they do not! I called to check on my order & was told the local florists were closed and I could get a credit for part of the order. This was at 2:00 PM. I was on the phone trying to talk to someone for over 30 minutes. I had to jump through hoops trying to get a credit issued to my credit card. As of today, April 17th, no credit has been issued. Next step is to dispute the charge on my credit card. With service fees & delivery fees the total was $330. Horrible experience! Don't use this SCAM of a company!!

I ordered a large Birthday Bouquet for my daughter in law’s birthday by phone. I asked twice if they would deliver today if not I would order elsewhere. I was told no problem as they were local in LaGrange Ky (false) I was charged $115.20 for a $59 floral arrangement that included $9.99 delivery fee, $28.94 service fee, $5 for card and $5 pink ribbon! Then the nightmare began. I never received invoice so 2 calls to have it emailed. Next at 3:47 received notification that item had been delivered by FedEx. No delivery and went to support tab where someone responded sometimes drivers mark delivered as it’s on the way. They were checking on it. I made multiple requests as to why wasn’t delivered by 9pm.

Ordered flowers for a friend, wanted same or next day. @ days later and I had to choose a different arrangement via text message. OMG. Do not use a third party. Find a local florist and call on the phone...I got SCREWED....

BUYER BEWARE!!! I never read the reviews as they were not available on the Google link. Placed an order to only hours later get an email saying they need to speak to me regarding the order. Stayed on hold forever till they finally figured out none of the local florists would pick up the order. So they wanted to delay the order with a 20% discount. What???? Nope please refund the order. It took another 55 minutes in order for them to process the refund. Then I was Forced to desperately reach out to the local florist near my recipients, where they told me that they won’t deal with this company because they don’t pay.

On 4/13/24 I ordered flowers with a vase and chocolates to be delivered to my wife. The website allowed me to choose for the flowers to be delivered on 4/13/24. A little later I received an email stating that they wouldn’t be delivered until 4/15/24 order # **. I called customer service. The guy was trying to be nice and saying that the order I placed was very beautiful and to remember that the thought is still there. If I knew that they couldn’t have been delivered on 4/13/24 I would have went somewhere else to get them and probably would’ve spent a lot less money but anyway the flowers showed up today and instead of a box of chocolates there is a Hershey candy bar. I mean what is the deal. I ordered from you expecting them to be delivered on 4/13/24. That didn’t happen then it came with a candy bar. Hell I could have went to the gas station and bought all of that on my way home that day. I’m very disappointed and will never order from Avas Flowers again.

I ordered a flower bouquet for my sister birthday, April 13, same day delivery, cost more than $70. She didn’t received in 13, and they marked as delivered around 7 pm. I tried to call them but it was only a robot. Next day, I called them again to tell them that she didn’t receive them and it says are delivered, then afternoon in 14 April she received the most ugly flower bouquet possible, for $70. I attached a couple of pictures. I told them to refund me and they refuse! They ruined my surprise and my all week-end! This is a huge SCAM!!!! Be careful!!!! And if you are trying to write a review on their page they are posting only the good ones, shame on you for playing with our emotions, money and time!!!!

My husband ordered me flowers for my birthday today. They were supposed to be delivered by 7pm. Never received them! My son felt terrible! I called customer service and you can't even get a real person! Bet I will have to fight to get my money back! Believe me I will go to any extent to get my full refund just to prove a point! They are a joke! Don't order from them!!!

I ordered on the 11th for delivery on 13th. Got an email at 1am on the 14th saying they couldn’t deliver on 13th but ‘doing everything they could’ to deliver on 14th. It is now 7pm on 14th—no confirmation and no delivery. And at this point phone answering system says they are closed due to holiday so no one to talk to to run these flowers down. Don’t know what holiday they refer to. No human customer service, No delivery, but they took over $100 from me. This was for a death. Avas Flowers suck!

I have several complaints against this florist:

Having just read many other reviews I should be thankful the arrangement for our daughter’s birthday never arrived.

Negative star review!!! They did not deliver the floral arrangement when they said they could, so I found a different florist who COULD fulfill my order. I then tried to cancel my order with Avas Flowers and they refused to cancel my order (which I then disputed on my credit card). Avas Flowers decided to delivery the $150 “arrangements”. ANYWAY a day later than I had requested and my 3 year old could have put together a better arrangement!

Terrible. I ordered funeral flowers 4 days in advance and after several calls and changes to my order because they could not provide 24 white roses, they still did. It deliver the flowers. They did refund my money but it was neither easy nor were they apologetic. This is likely very near a scam site. Beware. I will not use them again.

This is a complete scam. The order that was delivered was nothing like what I paid for. I chose and paid for a beautiful arrangement and old carnations were delivered. Customer service called and advised they were low on violet roses and would send something comparable -got a 13 refund.

I went online, and purchased, and paid for a same day delivery. This was not fulfilled. I ordered early in the day, and there was even extra charges for the same day. They delivered on a completely different day. For the price paid, this should have been accomplished on day paid for!

I gave a 1 because I couldn’t give a 0. I’m usually one to look at reviews before ordering anything. This time I was in such a rush to order flowers for someone who has just experienced a loss within their immediate family, and what a mistake! Let’s just start by saying when you Google “flower delivery near [any city]” They have their website promoting whatever city you looked up like if it was a local flower shop. This place was weird from the moment I placed the order. I was supposed to receive a confirmation text to verify my number, which was never received. I called customer service and the guy was just giving scam vibes so I immediately requested to cancel my order. He tried offering discounts after discount and I insisted I’d like to cancel my order. He then brought up a “policy” for a 24hr cancellation and since it was same day I couldn’t cancel. I was like ok let me see if these flowers will actually be delivered and wait.

We ordered same day delivery flowers for our granddaughter turning 12. They offered "free delivery coupon" but charged a 25-dollar service fee. They didn't have a birthday assortment available and called offering roses or sunflowers. We declined and asked for a refund. The lady we spoke to said never-ending, "We can get you a different assortment equal to the 100 dollar one you ordered." We ended up with a sad bouquet. Picture provided. Also paid for a balloon which was not received or refunded until I emailed them. This IS NOT A LOCAL business. Call local always has been my lesson. We received these three days after.

I wish I had read these reviews before trying to buy flowers from Avas. I tried having flowers delivered to my sister in the hospital. Just like others have said, the flowers were not delivered the same day. She is in the process of getting moved to a different hospital so I tried to cancel the order. It took me two days on the phone with different customer service agents to try and cancel the order since we didn’t know when and where she was going to be moved. It is ridiculous to have to go through so many hoops and different agents to get a cancellation and refund. However, the last customer service rep I talked to was very kind and understanding. That was the light in the midst of the stress of trying to do something that was supposed to be cheerful during a difficult circumstance. Never again with this company.

I went online to order flowers, picked my arrangement, due date and processed a quite pricey order but they were the earliest delivery and prettiest options online from what I found. Next morning got a text - can't get an arrangement have to get "cut flowers fresh from the farm" and have to wait an extra day for delivery. The worse customer service wore me down and I let it go with the promise that beautiful flowers would be delivered early the next day. Sitting here at 6 pm with NO flowers. Called and the loops and chatbots they have set up are the worse (or the best for them). They hung up on me but were not listening so really no lost. I will file claim with the credit card but will NEVER use them again. They could not pay me to send me flowers if I were planning my own funeral.

I feel so cheated. I ordered flowers from AVAS FLOWERS for my mom's birthday. I ordered them early in the day for same day delivery (actually a day earlier than her actual birthday). At checkout, a $24.95 fee was tacked on although the $9.99 delivery fee was deducted via a coupon code. Total cost was $93 and some change. I thought it was odd that my 9 pm Mom hadn't called or texted to say she'd received flowers. I tried to look up delivery information, and of course, that was not available. At 9:40 p.m. my 81 year old Mom texted me that the flowers were just delivered. She was snoozing in her recliner when she noticed a car pull into the drive. Fortunately, my nephew was there to answer the door, in the dark. The delivery woman apologized that she was running behind.

I had a terrible experience with this company. I ordered the large version of an arrangement with vibrant colors as a birthday gift. It was NOT delivered on the birthday or even the next day. It looks NOTHING like the one shown. See picture. Can you believe that small, drab arrangement cost almost $100??? Will NEVER USE THEM AGAIN.

Ordered flowers for rush delivery. They were delivered at 5pm next business day which was 3 days later. Terrible customer service. No option to cancel your order once placed. They will do anything to keep your order in process. Do not use this. Shop local!

If I could give them a -5 I would. Flowers were supposed to be delivered on Friday, day before funeral service. I received a call late in the afternoon that day they could not deliver them and wanted to deliver on Monday. I told them that was too late and requested a refund. They then assured me they would call another florist and get them delivered prior to the service on Saturday. They again did not get delivered. I called again and requested a refund. By the way, you have to call numerous times to get through because their automated phone keeps saying they have too high a call volume so try the call again later. The girl on the phone gave me a big run around saying I needed to cancel 24 hrs in advance and on and on.

I ordered flowers for my sister's birthday on April 4th. Paid for speedy delivery. I ordered the harmony bouquet and looked like she received the leftovers from that day. The flowers were e hours late and they just sat them on the front porch & took off.

I ordered flowers for my Mother's birthday. I was charged a 24.95 "Service Fee" on top of the 64.98 charge for the flowers and a supposed code for "Free Delivery". They waited until the day the flowers were supposed to be delivered to send me an email saying that they would not be delivering the flowers on that day. I have no idea what "Service" I was charged for, but they totally failed to provide any service. If they were not going to be able to deliver they should have notified me sooner so that I could have made other arrangements or at the very least should have offered some compensation for their failure - they did neither. Terrible service. They falsely indicate that they have a great reputation with all positive reviews, it was not until their total failure that I found this site and all the negative reviews, most of which are extremely similar to my experience. I will never use this company again and recommend all other users to avoid them as well.

You are led to think that you’re dealing with a local florist. You’re not. This is an online florist that charged me about $100 for a tiny arrangement that would be $15 at my local grocery store. The picture on their website, shows this large beautiful and full arrangement. Instead, I received a few miniature flowers that were thrown together. Nothing like the what they advertised. I strongly regret my order and paying about $100 (non refundable) for junk. It’s a rip off.

Missed the delivery date! Impossible to speak to a real person at Customer Support. Their online support is useless. Not even sure where these flowers are coming from. Thought they were local. Definitely go elsewhere!

Horrible flowers. Ordered one kind and got the complete opposite of my order. Didn't even remotely try to get it close. Horrible company. You can forget calling in your complaint.. they are too busy to fix their mistake!!

I called an order to Avas & was assured they could deliver next day. I got numerous text messages w problems/now out of flowers/changed arrangement. Back & forth OTP 6 times w promise of delivery. Got another text today saying delivery would be next wk. Terrible to deal with 6 phone calls & about 90 minutes for nothing!

Awful experience with Avas. DO NOT PURCHASE THROUGH THEM. They apparently go through local florists, they are NOT local to your city, which I realized after. When I asked the rep which local floral they were using he refused to tell me. SUPER SKETCHY. They lied and said they attempted delivery? Totally a SCAM.

Ordered a birthday arrangement with flowers, 3 balloons and a teddy bear. $162.00 total. Received dozen half dead rose not in a vase, no water. Chocolate covered strawberries, No balloons or teddy bear. What an embarrassment to be sending to my daughter's work for her birthday. Better off going to the grocery store. Never ordering from them again.

The website was nice. The prices seemed fair. I ordered a large Tulip arrangement to be delivered same day. I spent $100 between the arrangement and service fee. Delivery was free as a promotion. I was advised later that the tulips were out of stock but alternative arrangement of same or greater value would be sent. The photo I received from the recipient showed a sad collection of daisies, a few carnations and exactly 2 roses. I have a hard time believing this arrangement was equal or greater value. I'm really disappointed in this experience and will not order from them again.

I call to order my daughter-in-law flowers. Ask if they do a same day delivery. They told me, "Yes. It would be $80." I said, "Oh good." Go ahead and submit my credit card payment. Everything went smooth I thought.. 2 hours later I get an email telling me that it was unable to happen that good do it tomorrow.. I told them it was today and if they weren't able to do it they could go ahead and cancel. They went back and forth with me for 30 minutes trying to get me to negotiate on $5 off all the way up to $25 off and they would also call her and let her know that something happened and they would be there first thing in the morning.. I told him no to cancel the order as we were speaking. They said $116 would be refunded back to my card.. So not only do they to lie about the delivery date but they lied about the price. Whatever you do please do not order from these people. They are a scam!!! Absolutely ridiculous. You guys should be ashamed of yourself.

So I had placed an order for a pretty Spring Bouquet for our daughter. Received a message saying they didn’t have what I ask for and sent me several substitutions which I didn’t like it took me an hour to find the perfect one I wanted! So I chose to cancel the order. Their customer service representative called and said, "I see you want to cancel." I said, "Yes please cancel the order." Then she proceeded to say, "We have this and that"! I told her, "No. Cancel the order like requested." She kept on the call escalated from me trying to be nice even from her being very very pushy!

Ordered Easter flowers for two friends. One was delivered, the other has not arrived yet! Order was to be delivered on Saturday the 31st of March? The other was actually delivered to the wrong address and wrong person? Been talking to Avas and was told the flowers were delivered, I said, "Yes they were, according to the e-mail I got but not to where they were supposed to be delivered."

Worst experience ever!! Ordered a fruit basket for my wife and ours 20th anniversary. When the invoice arrived in my email I immediately noticed a $28+ service fee. I called immediately to cancel and was given the run around for over half an hour! No cancellation possible. This company is a total swindle. DO NOT WASTE YOUR TIME AND MONEY. They'll spring an astronomical service fee on you and then when you call they'll say it's too late to cancel. Total scam. They appear local but they are not.

DO NOT USE THIS COMPANY. I wish I had read the reviews. Placed an order for next day delivery. Had to call to figure out why it wasn’t delivered. Was promised it would arrive the next day. Again had to call. Was promised it would be delivered the next day. I had to ask for a discount (they gave me $10 which is nothing considering they charged a crazy extra amount at checkout for flowers I thought were $40). Did not deliver and did not inform me, I called again. They promised next day delivery. I cancelled and am ordering from another company. The flowers are for someone in the hospital and have been delayed a long time and I am very upset.

Bad experience. My fiance wanted flowers sent to me for my work baby shower and they never showed up. Day two and I am still waiting for them. All we can get from the customer service number is that they are out for delivery but our office is closed now for the day.

First of all I ordered flowers for my niece's 16th birthday & it said they would be delivered by 2! Got a text after 2 to call them bc they had issues. Called & was told they couldn’t get them that day because no local florist could do it. Said they could deliver the next day & would be upgraded for free! She finally got flowers but nothing like what I order & most definitely not an upgrade. I could have went out & picked the flowers myself from the side of the road & made them look better than what she got! So very disappointing!! I will never order from them again! They did refund me half but what she got wasn’t even worth that! This is just unsatisfactory period! Attached pics of what I ordered & what she actually received!!

Ordered $159 spray to be delivered the day before funeral, because I was outta town, and couldn't attend. Never got delivered, and when I called, and finally got them on the phone, they apologized, said they cancelled, and refunded my credit card. Never happened. Had to dispute the charge with my credit card company. Never again!!!

Very disappointed, flowers were not what I chose, similar, maybe. Customer service is a joke... Tell you what you want to hear, but still leave me dissatisfied! Never again! So much time, my time!! To be on phone with customer service, which never should have happened.... Had Avas flowers done their job in the first place!

This business is HORRIBLE!!!! I ordered a large flower arrangement. The vase was dang on near empty, little to no flowers or greenery inside the vase, no balloons, the 2 lilies that were open looked dead and the 2 other lilies were closed. When called the customer care line the rep made it seem like I was wrong!!! NEVER USING THIS SITE AGAIN….and would not recommend this company!!!! Buyers BEWARE!!!

This company uses dynamic Google Ads that makes it appear as if they have a florist in the town you're searching for. They do not actually have a florist in the town I searched for...so they must outsource every order and hope there's a florist nearby that's available. This company broke their commitment. When my family went to purchase flowers on Saturday for a funeral today (Monday), we called in the order to make sure they would be able to get it to the funeral home in time for the funeral. They assured us it would be delivered by 5 p.m. on Monday, but now we're being told today that they won't be able to deliver it in time. This company does bait and switch. Since they couldn't do what they promised, they offered to deliver it to the house (of the family member that passed???) after the service. We rejected that offer so they then offered to hold the flower order for Mother's Day. 100% WOULD NOT RECOMMEND.

I ordered flowers on 3/28 to be delivered on 3/29. Today is 4/1 and the flowers I ordered still haven't been delivered. A representative called on 4 separate occasions saying the flowers were going to be delivered each time and still no flowers and now they are saying they won't be delivered until April 2nd. This is the worse service I have ever received from a florist. I definitely will not be shopping with them again. I'd rather shop with 1-800-Flowers or any other florist before giving them another chance.

COMPLETELY HORRIBLE! DO NOT USE!! Delivery NEVER arrived and had to be on hold for 1hour to ever receive a refund confirmation number. Doubt I will get it, just like my wife’s anniversary flowers!! THIS PLACE IS COMPLETE JUNK!

SCAM. BUYER BEWARE. Companies such as this should be closed. They lied about delivery, never gave a tracking number. The order was not delivered. Then, they never responded to multiple follow up calls or remedied the situation. They act sweet, and pretend that they will help you. Once they have your money, you are not getting it back. Watch also for hidden fees in your total! What a mess of something that should have been pleasant. Read these reviews and believe them. I wish I had done more research.

Recommend finding another florist!.

I appreciate this company giving me a 10$ discount for the inconvenience of not having my original order, however, I ordered a custom mix afterwards and got nothing but Daisies in my arrangement. I understand the limit of what’s in season but they charged me 69$ with discount for nothing but daisies in my arrangement. They could have added a few more different varieties than just daisies.

Terrible. "Same day service" isn't even NEXT day service. My order has disappeared & no one from the company will get back to me. I've texted, called & gone on-line JUST FOR A STATUS & no one will get back to me. Oh boy, but we're they ever attentive when on the way to collecting my money!!! Oh & also be forewarned that your choice of arrangement, the one you're seeing a picture of at a certain price, will cost you AT LEAST twice as much as the quoted price. My advice? Call a local florist to the area where the delivery is being made. You can see if they are local via Google Maps.

This place does not have any customer service. They want you to use their online service & when you call, they say they can’t take your call. I never got an update on whether or not my flowers were delivered! And they charged a $25 service fee! For what service?!? I’m out $85!

I ordered this as a same day delivery, paid the rush fee to have it there by 2pm, it wasn't there on time so the rush fee was refunded. When I saw the picture of what was delivered I was so embarrassed. It was absolutely nothing like the picture - at all and there was a huge gap where there were no flowers. Looked like a five year old designed it. I tried getting in touch with your company many times, no live person will answer the phone. I want my money back - every dime. Julie

Funeral spray ordered. When I called the next day to complain, they would not give me a refund because I could not return the flowers. Seriously? They offered to deliver another spray. The funeral is OVER. What don't they get?!

Followed a link for Avas Flowers in Layton UT that said Free delivery. It was not free delivery. They tacked on a $10 delivery fee and a $24 "Service Fee" that was not mentioned before checkout. BAD BUSINESS Practice.

I called and asked if Avas was located in Wakefield Massachusetts (as was indicated in their ad) and was told yes. I asked if they had a local store and was told yes. Not true. The arrangement that was delivered was nothing like what I ordered, cheaper vase, cheaper greens, different flowers. And, the icing on the cake? It did not even come from a florist! It came from a grocery store! And the person who delivered it did not even ring the doorbell and wait to deliver it in person but left it on the top stair and left. Very, very unhappy with this company!

Will never order from them again. Ordered flowers for my mother’s birthday early in the day and paid for same day delivery…. Seven hours later an email was sent that stated they couldn’t deliver that day but would reschedule for the next day. By the time I got the email (because when I’m at work I cannot access personal email) they were closed for the day based on the time in the email. I waited and still no flowers by 1 pm the next day. I called to ask about the flowers and was told they were out for delivery right then, and when I stated I was not happy that they did not arrive on the date specified the representative hung up on me. I did not yell, was not rude, just stated I was not happy that they did not arrive on my mother’s birthday and *crickets*.

I ordered the Blue Sympathy Standing Basket on 08/10/22 for my mother's memorial service on 08/13/22. It was delivered on 08/12/22 as promised. Though the flowers were as pictured, they neglected to inform the local florist supplying the delivery to include the stand which was part of the order, and very much needed due to the layout and setup of the funeral site. Fortunately, the local florist had a pedestal available that they allowed us to use. When they read the order that they received from Avas Flowers to me, there was NO MENTION of a "stand", which was part of the description of the floral arrangement.

I ordered balloons for my stepdaughter's birthday...When the confirm came in, it showed an additional $25 handling fee...I received notification that the delivery was made yesterday..It was not...I got a call from their customer service in the Philippines this morning saying they had to investigate as they also showed delivered....Only way to get your money back is to dispute it through your bank....These people are absolutely scum.

I specifically ordered flowers from you as your online store was the only one that offered exactly what I was looking for. I wanted a beautiful arrangement of pastel flowers - and for a good personal reason. What my sister received was not even close. I work with floral people every day - and I understand the need to substitute - but these were NOTHING even close to what I ordered - all deep bright colors mixed in. I hate those light mauve roses and it was full of them!!!! I never would have ordered them.

I called this morning to have flowers delivered for my sister's birthday. Avas Flowers was super helpful. They helped me and kept me in constant communication on the arrangement and delivery. This is the best customer service I’ve ever had when buying flowers. Highly recommend them!

I ordered a dozen roses to be delivered the next day 3/13. When they were not delivered, I called to inquire. They assured me they would contact another florist and get them delivered. Nope. No flowers. The customer service is hidden behind a number of different options and they will outright lie. PLEASE DO NOT WASTE YOUR MONEY OR TIME. Buy flowers from anyone else. Anyone. At one point, they tried to convince me that I entered the order date for the day after the birthday. They are told to lie, they don't even lie convincingly. I have full email and customer service messages for verification or please feel free to ask.

A “service fee” was not mentioned up front but simply added to my total. When I inquired about the purpose by phone, no explanation was given. Checking online I found they claim others include this in the pricing, but they choose to be more “transparent”. It appears to be quite the opposite.

This is the worst "florist" ever. I ordered the birthday flowers 2 days prior to delivery. The day of "delivery" I received an email to contact Avas. In short they didn't have the flowers I ordered. I reordered and 2 hours later I received another email to contact Avas, they didn't have those flowers either. I cancelled the order and fortunately did get a refund. These "people" are scammers. I wouldn't give them 1 star if didn't have to leave a star. Take your time and contact a local florist.

Buyer beware. This company is a scam. Took my order and payment and did not deliver. Made several calls. Being very polite. Every time I call I get router to a prerecorded message that says “Due to the holiday there isn’t any that can assist you. Call back later.”

They deserve all the 0ne-star reviews I read at Consumer Affairs. Not only did the delivery take more than 3 weeks, but they added a never-mentioned $25 Service fee onto the expensive total. Totally dissatisfied.

I ordered 2 of the lavender sympathy arrangements with a banner which said could be available next day. I ordered 8 days in advance. And paid the expedited fee. Which came out to about $270 The arrangements arrived at the funeral after we came from the burial site. After complaining they offered me the 9.99 expedition fee back.. which was less than 10%…. After calling again they offered me their condolences and $20. That is totally unacceptable. I should have read the reviews first. Now I see that they are horrible. Somebody need to file a class action lawsuit against them folks or they are going to keep benefiting from others hard earned money.

Ordered a peace plant for sister-in-law's funeral in Texas February 17, 2024. They couldn't understand English enough to spell my email address or the payees' names correctly. Even after a phone call to make corrections, they still messed it up! They were going to have management contact me for a refund since the recipient had to guess who the plant was from! Still waiting! Flush your money down the toilet and get the same results!

This was the 2nd time using Ava’s. First time the order was fine. Second time, I felt scammed by what I ordered and what was delivered. The size, colors, flower choices were nothing I chose. They made it almost right by refunding half my money but I still felt my friend who deserved a beautiful bouquet was shafted.

These guys are horrible. I paid for urgent delivery. Delivery wasn't made at time requested and paid for. They promised flowers will be delivered by 2 pm when originally was requested at 9 am on March 8 and order was made on February 25th. At 2 pm flowers weren't delivered. They promised it'll be delivered by 3 pm and they are putting flowers in delivery car as we speak. At 3:30 pm delivery was never made and they said delivery person is on other side of the town. Totally BAD experience with those guys. NEVER ORDER from them, waste of time and money.

I ordered flowers to be delivered on our daughter's birthday. When I called to check on the order they said there was a problem with the order due to lack of product from four different florist they contacted. They gave me a $20 discount to deliver the next day so I accepted. The next day I received another text from Avas to contact them. I was told they could not guarantee delivery by the end of her work day. I then ask for a cancelation and refund. The representative tried offering me different options and discount. I continued to tell her, "No. Cancel the order and refund my money." I received a text that I would be refunded and the representative did not come back on the phone line. Do not order from this company.

Placed an $132 order for viewing/funeral of family of a close friend. I REPEATEDLY asked for a photo of the final arrangement to be sent, BEFORE delivery. The order left on the street at the mailbox. Looked like a $9 bunch from the grocer.

After 15 phone calls, and my plea for them to stop calling while I was at work, to verify information that they already had, in the slowest manner on EARTH; AND three days late, the order ($118) wasn't even correct AND they offered to upgrade because of the fiasco...and didn't even do THAT!!!

Tried to place a same day order to have shipped to friends. Was informed hours later it wasn't going to be delivered the day I paid for it to be delivered, and when I requested to cancel because of this, they called me and begged to just give me a discount but to keep the flowers. I said no and to please cancel it close to 10 times, and was then put on hold for close to the same time as they 'worked through canceling'. In the end, I got my refund (or at least texts that say I did) but I definitely wouldn't order from them, especially after seeing other reviews.

They said they delivered to my specified area, and asked what delivery date I wanted. Thought I was set for my daughter's birthday, but they then CANCELLED my order on the day the flowers were supposed to be delivered (my daughter's birthday). Being afternoon when they cancelled, I was unable to send flowers to her. I will NEVER order from them again. This is the second time they have done this. Awful. False advertising.

I am writing to express my extreme dissatisfaction with the floral arrangement delivered for my father's funeral on Friday, March 1st, 2024. The arrangement we received was not only incorrect but also drastically different from what was promised by your sales representative. When we initially discussed the floral arrangement for such a solemn occasion which I was unable to attend, your representative assured us of a beautiful display that would convey our sentiments with elegance and dignity. However, what arrived was a complete disappointment. The flowers were not the ones we selected due to the arrangement not being available. After several calls from the sales representative, he assured me that there would be an arrangement that would be delivered that we would be happy with and would represent the message we were trying to convey.

I sent my wife flowers for Valentines day. When they delivered them they were in dilapidated state, starved for water, 1 was dead, and had a small piece of tissue paper wrapped around them. When she went to put them in water she found a tom thumb price tag on them with a price 1/4 how much I paid. I tried to get with the customer service center. They said they'd resend her a new bouquet, that was the day after and still nothing.

I have been sending my sister flowers for her birthday for many years. I decided to try and find a local florist in her region to hopefully make it easier and more cost efficient for the delivery. Avas Flowers seemed to be the place to go! Little did I know that 1. They're NOT local. 2. It was very difficult to talk to an actual customer service representative regarding my order. 3. I was deceived in thinking that the flowers had been delivered, when, in fact, they were not, even after calling and demanding answers regarding the issue. I WILL NEVER USE THIS COMPANY AGAIN!

Ordered online from Avas Flowers after it appeared in both paid + organic searches for local flower delivery. Agent assured me they were local FIVE TIMES; placed order then received email it couldn’t be delivered - when I called to cancel, they continually tried to say they’d deliver them two days later. After 15 minutes they finally agreed to refund. After more detailed searches, realized they’re a scam company and you cannot leave reviews for them on Google or Facebook. I ran a test of the reviews on their own site, and of course they’re fake. AVOID AT ALL COSTS.

I went online and ordered a large sympathy spray 3 days before the service for my aunt’s funeral, but it never arrived. We’re disappointed, shocked and stunted. This has never ever happened to us in the past. We’re from Texas and the funeral is in Philadelphia. We’ve set our hearts that the spray would be sent in our presence to show our condolences to her family. This is outrageous and unacceptable. Avas Flowers has no consideration and sympathy for people. They withdrew the money from our credit card immediately following the order and we even made a call to speak to a live agent to be sure it’s not a scam since we’re not familiar with this florist.

This was an absolutely horrible experience. Ordered flowers for my grandmother's birthday which is February 18th….well today is March 1st and she STILL has NOT received her flowers. Customer service was rude and offered me a $15 refund on a $75 order.

I would provide zero stars if allowed. I google searched and was led to believe they were a local florist in Tunica, MS. I chose same day delivery to a business address. By 11am, they called to tell me that they would be unable to delivery to that business address but could not tell me why. They said I needed to provide the home address for the person I was sending flowers to. I told them i would have to call them back. I reached out to the organization to see if they would be willing to even give me the person's personal address. Luckily, they did. At that point, they were already calling me back. I gave them the updated address and they stated that the delivery would be made that day by 5pm.