Avas Flowers Reviews

I am so beyond pissed off right now, omg! I had ordered flowers Friday to be delivered today to the service for my childhood friend who took his own life last weekend. As I was unable to attend the service in person. I am so beyond upset right now! I just now saw I had an email from Avas' Florist in Oxford that due to unforeseen circumstances they were unable to complete my order of flowers I arranged to be sent today to the service. And I wasn’t even given an actual explanation and didn’t even know until just now. I’m very upset to say the least. I ordered this on Friday. I picked a local florist for a reason. This is unbelievable. I plan to contact the florist tomorrow and complain about this. Not even a phone call or anything and I gave my number with the order. Received an email only. Avas is supposed to be top notch too. Unbelievable!

Horrible company with terrible customer service. I needed to send sympathy flowers to a dear friend at a rural address. None of the big name places could do so in a good timeframe, and I found Avas whose website said they could. At noon on the day they were to be delivered I received a text message to call them about an urgent issue with my order and check my email for details. Email literally had no details and also said call. Called and waited 4 min for an operator. Who needed my order number even though their automated system had already confirmed it. Then she said she had to put me on hold to check on my order. After 10 min on hold I was disconnected.

Explain this one to me? I canceled my order hoping I would be credited back to my account.

I was visiting Lexington and I thought I would buy flowers for the beautiful hotel staff that took care of me while I was there. I should have read the Yelp reviews in advance, because they were able to get anything over a one. By late today, two days after it was supposed to be delivered I got confirmation that it finally got delivered. They said they were going to discount me $10 because of the delay and I have now since asked them for a full refund because not only was the service deplorable, but their response to it was completely unacceptable! I can't believe that I ordered flowers in Lexington Kentucky to be delivered in Lexington Kentucky, I ordered them a week in advance and it took them almost 3 days to deliver them.

I ordered a beautiful thank-you arrangement for $65.00 for my sister-in-law, who just lost her spouse. I had at least 8 texts indicating your company first did not have my selected arrangement, the address was incorrect, I was referred to as Ms. ** (not my last name), and the due date was missed by 5 days. I called to have the order canceled on Sun or Mon. Somehow they delivered an arrangement that looked like the last flowers of the day. I will not use this site or business for future orders. I did receive a refund, but only after I explained the situation to an understanding manager. More training needs to be done in your call center.

SCAMMERS!!!! I ordered The "Floral Harmony" arrangement for a dear friend was in the hospital. Very colorful & happy arrangement in the picture on Website. He happened to go into ICU because of a heart surgery. They promised they would check daily with the hospital to see when he would get to a normal room. Yesterday I called Avas because he got to a reg room & they hadn't been checking at all.. He was going home the next day. They finally got there but they didn't look anything like the pictures on website. I paid almost 100.00 for these. Very disappointing. Will never us again. He got maybe 10 flowers out of 50 flowers in pictures. RUN RUN!!!!

I looked online for a local florist and Ava's came up. I wanted to send flowers to my friend and coworker, that had recently relocated out of state. I found something bright and beautiful, sunflowers, gerbera daisies, roses, etc. My primary issue is the fact that the delivered arrangement had 1 gerbera daisy and no sunflowers or roses, my total bill with delivery and service fees was 76.01 which I wouldn't have had an issue with had the flowers ordered been what was delivered or even of similar quality.

My amazing aunt passed away and unfortunately I could not make it to her funeral. Instead I wished to send a spray to let the family know we were with them in spirit and also because she was beautiful like a flower. We ordered days in advance. Well, nothing was delivered and I’m extremely upset and disappointed in Avas. I don’t recommend them at all.

Flowers delivered were not like those that were shown, prices were too high, can't get customer service via phone or chat, these people are middlemen that charge the florist shops money. I would never order again.

HORRID. Would let me cancel even though it clearly stated I could and was well within the time frame. Said fine, they deliver the most half **, low quality junk. I also paid for the second to highest option and got LESS, far less than the listed picture. It looks like I ordered these off wish. Never again.

Flowers were never sent to the funeral home for my deceased uncle. When I tried to contact this merchant by phone they hang up the phone. Then I receive a text that they lost connection. Each time I called this happened with the merchant and they would text saying they didn’t have a good number on file but you’re texting my phone which makes no sense.

This place is a scam artist. They put nice pictures on the website but deliver something totally different. Then charge a 24 service fee on top of it. NEVER AGAIN. I'm embarrassed by what was delivered. First picture is what I ordered. Second picture is what was delivered. AGAIN DO NOT ORDER FROM THESE CROOKS.

I wanted to send my GF flowers while she was out of state on a gig, so I contacted Avas flowers which seemes to be a local business to that area. I picked the perfect bouquet she would just love, this was thursday and I wanted them delivered to where she will be working on Saturday. I got a notice a day later they didn't have it available. So I had to choose one of just 12 designs they offered. I spoke with a representative and they assured me the new arrangement would be there Saturday, but they couldn't guarantee the time - only it would be there between 10-5.

Terrible customer service! Flowers were supposed to be delivered on July 28-29, but they arrived on August 1! It was supposed to be a birthday present, but instead of roses, my sister received garbage! Not only that, they also left when it was no longer necessary, and I also paid $100. This is unacceptable! I am terribly indignant! The flowers were without water or anything that would help them live longer. Give me my money back! This is terrible customer service!

I placed a order today online at 7am for roses to be delivered same day and paid extra for rush delivery before 2pm, because my wife after work goes to the airport and it’s 2:30pm. She never received the flowers.

I looked online for a local florist and Ava's came up. I wanted to send flowers to my friend who had just lost her furbaby. She loves the color purple so I ordered the Everlasting Soothing Lavender arrangement. The picture was beautiful and perfect. The first problem was they charged a sevice fee of $25.00 that was undisclosed until AFTER I hit the submit payment button so I had to call them for that. Customer service agreed to discount me twenty dollars for that. Flowers were supposed to be delivered next day. What my friend received versus what I ordered was disgusting. (see picture below) They looked like a bunch of limp, wilted weeds. I was embarrassed and angry. I knew it wouldn't be an exact match but this was just thrown together. I will never order from them again.

I ordered all white arrangement. Next day an Avas agent called to tell me that they couldn’t get white because of Mother’s Day. I told her to cancel my order, that I was going to order from another site. The agent took it upon herself to book me another order and sent white arrangement. My friend received two bouquets one from Avas, one from the other company.

This is the worse company. I ordered flowers. They did not deliver and they did not refund my request in spite of emailing and texting. I called them 7/31/24 and waited on the line and finally receive a message which said they are too busy to answer the phone.

Save your $. Waste of time. Unreliable. Ruined my wife’s birthday. They call themselves a family owned business they sure don’t work like one. I would have rated a zero star if I could. Will not deliver at requested time and or show up the day you ordered. Flowers showed up wilted. Customer service was no help with zero communication. Spent more time on the phone in my vacation trying to get the flowers delivered.

Placed an order today, 7/28 at 1 am based on their website saying same day delivery. They charge a ridiculous service fee of $28 but wanted to send birthday flowers so I paid it. Get the email confirmation and it says it will be delivered 7/28 or 7/29. Tried to cancel and it wouldn't let me. When you call their message says they are closed for the holiday. What Holiday? If you stay on the line you eventually can get through. Was on hold after speaking with someone about 10 am and I suddenly get a recording that says "Sorry our office is closed" and it disconnects. Called back and they confirmed they were having trouble finding someone to deliver but refuse to cancel and refund my money. Even their website is prompted to change showing the location that you are googling so it looks like they are a local florist. This is not a Brick & Mortar Store. It is just a call center. I should have read the reviews before I ordered. Very costly mistake.

Unfortunately, I fell victim to this company as well. I ordered flowers for same day delivery and received text messages confirming my order and the delivery. However, the recipient did not receive the flowers. I tried various methods to contact Avas Flowers and after much frustration finally reached a customer service rep. The representative tried to tell me that the flowers were delivered, and that they could do some research to find out if they were delivered to the wrong address. After further conversation, the representative agreed to send a second bouquet of flowers to my recipient. However, that second delivery was not received by the recipient either. I should’ve done my research and read the web reviews, unfortunately I’m out $100.

I hope ordered flowers from Avas Florist on July 24th mid-morning. I made payment with my debit card. I was 100% sure that the delivery would take place on the 24th as requested. After several attempts of tracking my order, I was told that the staff at Avas could not reach the delivery company and they promised that the flowers would be delivered today, July 25th. I probably made about 10 calls or more as this order was very special to me and my family. Each time I was transferred to a different department, each time I was given a different story, I was told that the flowers were 5 minutes away from the destination and that was simply not true. In essence I received totally false information from every customer service representative I spoke to at this florist. Unfortunately I had to blow my lid and talk over the customer service reps who would not listen to me.

This is the worst florist I have ever dealt with. They were suppose to deliver a floral arrangement to my 95 year old mother on 7/24 & I got an email at 4:23pm on 7/24 indicating that they couldn’t deliver it until 725. We were very upset because it wasn’t going to be delivered on her birthday. We called Avas to try to resolve and while put on hold waiting for resolution, we were hung up on. This happened 3 times on all calls made to them. DO NOT ORDER FROM AVAS FLOWERS.

I ordered a bouquet for my grand-daughter for her birthday. I placed the order on July 14, for a delivery on July 16. I indicated the delivery was to a business address. At 1 PM on the day of delivery, since I hadn't heard from my grand-daughter, I called the florist. They told me delivery had not been attempted, but would be by 7 PM. The business would be closed by then, so I asked that delivery be made by 4:30 PM - and was told it would be.

I only wish I had read these reviews before I attempted to send a friend flowers to cheer her before her upcoming heart surgery. Very long story short: twice I was told the flowers were delivered (from two different local florists) and they weren't. Eleven days and the flowers still aren't delivered. I explicitly told the courteous customer service rep to cancel the order. That second phone call took 15 minutes with me repeatedly saying "I want to cancel the order" before it was resolved. I honestly won't believe it's settled until I see it refunded on my credit card. I strongly discourage doing business with them.

I used Avas Flowers twice. They messed up the order the first time 1/22/24. Decided to give them a 2nd chance 7/22/24. They messed it up again. Didn't have the flowers there on day promised and overcharged. They are not a hometown local company as they say. They are a lead based company that have their customer service department in the Philippines. They give the leads or orders to local Florist and they don't know if they have the flowers in stock or not to make the arrangements, and who knows when Avas sends the order to the local Florist. Not a good company, poor mismanagement and communication. Too many bad reviews. They need to be shut down because of poor business. "The proof is in the pudding". Check the reviews. 1.2 is not good!

I wanted to send a Peace Lilly as a sympathy plant. They sent a Swiss Cheese Monstera. There was no heads up whatsoever that there would be a substitution. Wouldn’t have used this company if I knew they weren’t able to deliver what I wanted.

I ordered a pastel flower arrangement, the large size...ended with nothing remotely close to what was ordered. Hideous arrangement full of daisies and carnations for $100. The arrangement was messy, not balanced, looked like a kid did it. Requested a follow up from the florist, several days later no response. Wish I had read these reviews prior to the order.

This is NOTHING like the image! The flowers are NOT pastel but bright colors, there is NO ugly ribbon on this and the card even uglier! Plus a medium size flower is NOT tiny! REALLY BAD. Clearly the flowers in this image are not their own work, just a stolen image of someone else's work! Trust me, I've taught design including flower arrangements, someone that made that flower, would never make what was sent! The first two is Avas Flowers and the Second is a STOLEN image of someone else's work!

I ordered flowers on Friday, 7/12/2024 over the phone at the 1855 # Was assured delivery same day. Received call next day Sat. 7/13 stating they could not deliver based on an issue on their end. Assured me they would be out 7/15. After contacting Avas several times on 7/15 on having phone calls disconnected and put on hold numerous times. I finally spoke with A representative who said his name was Aeris and again assured me they would make the delivery by 7 pm Colorado time. Still no deliver. Why lie!!! I spoke with people who stated their names were Nicolle, and France they all lied to me. Finally canceled order Mpls time around 11:30 pm.

Never again! The website is impressive but so misleading! I ordered flowers to be delivered same day (Fri) as stated on their website. My sister's bday was Sat, the 13th. Got a message saying they did not have the flowers to make the arrangement I selected and only offered two alternatives I did not agree with. The customer service rep told me what flowers they could substitute which were filler flowers in other arrangements, nothing special at all and especially for that price.

I ordered a vase of tulips to be delivered to my daughter for her birthday. I got a text message saying it was delivered 2 hours before it actually was delivered and when it finally arrived the arrangement looked nothing like what I paid for (size, vase, flowers). Not even the balloons. I tied to call them using their touchstone option but every option came back to say it was not a valid option so I never got to speak to anyone and the chat it is useless. I will never use their services again and 10 out of 10 would never recommend!!

My flowers were the saddest, oldest, dying sunflower arrangement I’ve ever seen. To send flowers out like this shows the lack of care your company takes. It’s a bait and switch. Beyond dissatisfied, disappointed & disgusted. You should be ashamed of yourself for taking people's money and sending inferior product. I tried to rectify over the phone but have heard nothing back from your company. Your ratings speak volumes about your poorly run company. Sad.

DO NOT ORDER FROM THIS COMPANY! My husband ordered flowers for our anniversary... asked for a rush delivery! After being charged over $100 for the flowers, he received a call stating that the flowers wouldn't be delivered for another 5 days and they would give him a discount. NO credit made to our card! When I discussed canceling the order, I was given every excuse in the book. Needless to say, they aren't a flower company!!

Do not purchase from this company. I ordered flowers for my wife and was told they could deliver to a military base no problem. The next day came and went and I received an email stating that delivery was attempted. I never received a call from the delivery person. This went on for 11 days. Back and forth, don’t worry, we will have them delivered tomorrow with zero delivery. This is by far the worst experience I have ever had with getting flowers delivered. I would not recommend this company to anyone ever. I only gave 1 star because they actually did refund my money.

Unknown to my boyfriend what companies were in my area to order flowers for for my birthday, he went with Avas! I always appreciate flowers but when I sent him the picture he was speechless. Flowers were nowhere close to what he ordered and the amount of fees charged is unreal! I get delivery charges but when an order is $67 and you get charged $120 (mostly fees) for an inaccurate bouquet that is absurd. I called customer service and they could only refund $34. I guess something is better than nothing but it’s a shame a company is out there like this. And $4.95 for a dang paper card that should come with the flowers for that price!

Flowers were deliver late. Was notified day of (Tuesday) would be the following day. Wednesday nothing from company. Received on Thursday 2 days after our anniversary. Flowers are decent and very similar to website photo. THE CHOCOLATES WERE MELTED AND LOOK TERRIBLE. Non edible by the smell.

We ordered a beautiful funeral spray for my mother in law's wake on 7/09/2024. At 11 am and tells us that the arrangement we ordered isn't available. Mind you it was ordered on friday july 5th. They tell us they will send something similar and it will be at the funeral home by 1 pm. Guess what. At 1pm they call us and tell us that they can't deliver the arrangement because they can't reach anyone at the funeral home. Mind you, we have to be at the funeral home at 1:30 pm. I by this time am furious. I tell them drive to the funeral home and knock on the door. They tell me they can't.

First of all I thought I was purchasing local. Scam, they charged an extra $25 special delivery, didn’t deliver the flowers ordered so came to pick up next day. Took the flowers away but never brought any back. We finally went to pick up ourselves, tiny handheld bouquet because the actual company doing the flowers only got $50 of the $80 paid. Hugely disappointed, but the actual local company was amazing. When they heard our story they tried to make it right and refunded us the money so we will only shop local from now with them. Be very careful!

I am outraged by the hidden fees applied to my recent order. The initial subtotal was $39.99, but additional charges totaling $70.38 were added after I submitted the order. This is a blatant rip-off. The breakdown of charges is as follows: Subtotal: $39.99, Service Fee: $24.95, Tax: $5.44. This kind of dishonest business practice is unacceptable.

Wish I could give zero stars! Don’t waste your time with these people. They charge too much and they say they have same day delivery but then they can’t do it that day after you pay. They only have an 800 number and it’s impossible to get a refund. Horrible service and experience.

Delivery never received, 2 days calling and not resolution. I pay a total of $116. And lose my money but I recommend you to read the review at BBB of this company before ordering from Avas Flowers. They are a third party. And scammers also. I don’t not recommend Avas flowers not even to my worst enemy,

AvasFlowers website is easy to navigate and delivery has been punctual each time I've used it so far. AvasFlowers makes it easy to mark special occasions with loved ones even when I am far away. I would confidently recommend using AvasFlowers.

Their Google page says that the delivery service is free, at the payment process it adds 9.99$ to it. Then it doesn't show the part where they charge you 25$ more for delivery service until you almost hit complete order. So for a 39.99$ worth of flowers by the end of it all adds up to 75$!! That is ridiculous.

Ordered flowers on the 3rd and now the 9th is out for delivery through UPS! Horrible business!!! Made our company and my boss look bad and unreliable! The place of business closes at 5 p.m. and the flower arrangement should arrive by 7 p.m. How is this acceptable after providing instruction on the delivery hours??? Avas Flowers is not the florist to rely on, shame on me for not doing research!

I ordered flowers for my grandmother's funeral to be delivered to the funeral home for the service. I used the correct address in my order. Avas customer service called me the day of delivery to confirm the address and name of funeral home, I confirmed. They then asked if I would stay on hold while they called the funeral home to confirm delivery location, I did. When they got back on the line they told me they confirmed the address with the funeral home and delivery would be done. The flowers did NOT arrive at the service.

I ordered for SAME DAY delivery online in the morning. A few hours later was contacted and they said they just needed to confirm address. Done I thought. 3 days later another call. They had not delivered because the flowers I ordered were not available. THIS WAS A VERY IMPORTANT sympathy arrangement! SUBSTITUTE, CALL ME! No they waited 3 days and yes I said substitute. My credit card was already charged. They offer me a 10 percent discount and now delivery will not be until 4 more days! DO NOT USE THIS COMPANY!

On 6/1/24 I ordered a large sympathy spray from Avas Flowers for my best friend's father's wake. From the photo that they show online the arrangement was beautiful and showed over 20 yellow roses and an assortment of other flowers in pastel colors, it was so full that you could hardly see and green, it was important for me that the piece stand out to show my respect and support to my friend and his family. When I arrived at the funeral home I was shocked and embarrassed to see what was sent instead, it was not large but a small arrangement with only 6 yellow roses, no pastel flowers with less than 20 cheap carnations showing more green palm leaves than flowers. Not that a refund will ease my embarrassment, but if I do not get a full refund I will report them to the BBB.

Avis Flowers has an impressive website with beautiful flower arrangements that seem reasonably priced until you order from them a receipt that added on charges of 25.00 for their processing and delivery fees plus another 10.00 for an additional fee. Shame on me for being taken in “twice”. Both times getting “NO” delivery. First time I did not discover they were not delivered until the cut off date for a refund. Thought it might just be a mistake. A year later I was taken in again by their beautiful website and ordered for a funeral. This time I called immediately. No delivery AGAIN!!!

We ordered an arrangement for my wife’s Aunt's funeral. Paid $137.65 for the arrangement. We ordered over the phone to make sure that it would be delivered to the funeral home on Monday morning for the service Monday evening. We were assured it would be delivered on time. Monday morning we received a delivery confirmation from Avas Flowers that our arrangement had been delivered. Imagine my wife’s horror and embarrassment when she asked her cousin (the aunt's daughter) how the flowers looked and the cousin's response was “what flowers”. My wife’s cousins believed that my wife’s family had completely ignored or did nothing for their mother's funeral. All because Avas flowers had not made or delivered the arrangement we ordered and paid for.

I ordered flowers on 7/2/2024 for a death in the family. Ava Flowers sent me a note today that it was delivered, which is not correct. When I asked for the local flower shop’s phone number in El Segundo, they did not provide the number. I feel like I got scammed.

I ordered 10 sunflowers "on sale" for $44.95. After tax and "service fees" total was $84.36! Avas called me back within an hour to say delivery could not occur today, July 1, as promised. I said "cancel" the order. Sales rep. would not take no for an answer. Told me no other florist in area would deliver before 4th of July. This is not true! She kept yammering nonstop delivery would happened the next day. I repeated cancel my order. She offered10%, then 20% off, then 30% off. I repeated cancel my order! Then she tried to push candy, fruit basket, etc. I demanded again she cancel my order. Finally she did only after I said I'd contact my credit card co. directly. I ordered from a local florist with delivery July 2. I would rate 0 if possible. Sounds like overseas phone bank. Avas based in Delaware. Wish I'd read reviews before ordering.

I have never been so embarrassed when I arrived at the mortuary and saw the arrangement that was delivered. I will say the delivery was prompt BUT it was extremely disappointing. It was supposed to be a pillow shaped like a cross made of white satin with white flowers. The thing that was delivered was a very flat, lumpy pillow with tulle instead of lace. The pic showed the flowers were attached by something unseen yet the crap received was all of the stems of the flowers being attached by green floral tape wrapped around and around the bottom of the cross! You could not tell it was supposed to be a cross!! SO EMBARRASSING!! It was so VERY small!! $70 for junk. The writing on the card looked like a child wrote it. AGAIN EMBARRASSING!! I wish I would have just gone to a real florist instead.

I ordered a flower basket for a funeral, well this was two completely days of nightmare. Avas Flowers kept sending me emails that the basket was being delivered, but it never happened. I spent two days in the phone with customer service telling me how sorry they were but the issue didn’t get resolved. I was overcharged like $20.00 more. Don’t do business with them, you will die before the flowers arrive. Zero customers service.

I ordered flowers, and then several hours later received an email and text requiring me to call them. No problem. But they kept me on hold for 20 minutes. So I disconnected and called back. The next person told me the flowers were not in stock, but they could replace with a gourmet basket. I said that was fine. But instead of delivering today or tomorrow, it would be Saturday (5 days out). Also kept me on the phone for 10 minutes to "explain" the gourmet basket. I cancelled and ordered with Blooms Today who will be delivering tomorrow and didn't charge for delivery or extra service fees that I had with Avas. Won't be back.

Placed order to have flowers and chocolates sent to my wife for same day delivery. A couple hours later I get an email saying my selection wasn't available and offered the crappiest options and I they could not deliver them today. I canceled the order and 30 minutes later I get a call trying to get me to accept different options. I said no and then he asks to talk to my wife to see what she would like. I had to get stern and insist they cancel the order. He put me on hold for several minutes as I type this.... I am still waiting on the refund notice. Horrible company,

I recently purchased flowers for my mother in law's 85 Birthday and they emailed me saying they didn’t have the flowers I wanted available. They offered to replace with roses and add chocolate strawberries which I told them no roses so they said they would make up some Lilies and other flowers. I wanted yellow and blue mix and add chocolate strawberries. My mother in law received red roses, no chocolate strawberries and I told them no roses which is what she received. Will Not order through them again! I didn’t even mention it was suppose to be delivered on June 29 and arrived July 1st.

MY OPINION - HORRIBLE!! If I could give them a zero, I would. I placed an order at 11:00 a.m. to be delivered the same day. It is now 5:00 p.m. and I still haven't received anything. When I called, I told them I would cancel the order if it was not received today. The representative informed me that there are no refunds on same-day orders, even if they are not delivered. Furthermore, they were attempting to charge a $9.99 delivery fee, a $25.00 service fee, and 11% sales tax. I disputed this and said I would cancel the order, and they removed the additional charges. I suggest using your local flower shop or one of the larger florists, such as 1-800-flowers. WITH MY EXPERIENCE AND OPINION - I WOULD AVOID LIKE THE PLAGUE.

Wow! This business should not be allowed to be a business. I thought that I was paying $40 for flowers for someone in the hospital and they upcharged to $89 dollars after calling and saying it would be delivered the next day. It is now 4 days later. I am $89 dollars in the hole and customer service won't refund any money. Our fault for being in a hurry. Completely misleading company and comes up first in the google search. They should be moved off first page or taken off. Someone from BBB should look into them and see how misleading they are and get rid of them. Shame on Google for putting them there when 92% of their ratings are 1 star. Unbelievable.

I ordered a nice-looking bouquet, "My Sun, Moon and Stars" as a sympathy for family-members of someone who had passed away, choosing same-day delivery. I was surprised that this would cost $80, after a "service fee" of $25 was added on! I spoke with a customer service agent (from the Philippines) and they reduced it. Not long after I submitted the order, I was notified (by another customer service agent from the Philippines) that it would be delivered the next day instead, and that the bouquet I'd selected was not available.

My parents had flowers delivered to me on my birthday. They were flimsy and petals began falling after the first day! I was so disappointed. I told my parents about the issue and when they contacted Ava’s florist they did not offer another delivery, and only gave them 20 dollars refund. The product they promise is not good, the quality is horrible. The total arrangement was in the trash container after only 3 days. They probably contract out to local florists, but Ava’s is still responsible for making it right, which they did not do. Do not order flowers from this company; you will be sorely disappointed.

My name is Constance **. I live In Atlanta Georgia. I ordered a dozen of roses for a friend that live in Fayetteville North Carolina. They told me that they would be delivered the same day. I asked day which they was sent. I asked for a lot of greenery. I paid $93 for no greenery or fresh roses and then they promised to resend it to make it right and that never happened.

DO NOT USE!!!! Total rip off. My husband paid $139.00 for a dozen roses. I received 7 roses. Pitiful looking bouquet. They also did not deliver on time. Was to be delivered by noon and they showed up after 2pm. For me it was the thought that counted, but extremely unhappy at what he paid and what I got. I wish he would have read the reviews, as most of them are negative in repetitive.

This business has no right being a business. HORRIBLE CUSTOMER SERVICE. I ordered an arrangement on 6/11 to be delivered on 6/12. I also had to change the arrangement that I ordered and only was able to pick out of a select few. My arrangement wasn't delivered until 6/17. When the arrangement got to the recipient it was wilted and dying and the chocolate covered strawberries were completely broken and damaged! When I finally got a hold of someone I was only offered $27.96 refund on a 93.21 order. I am completely disgusted. WILL NEVER ORDER FROM THERE AGAIN.

Horrible experience. They spoiled my daughter's birthday surprise. These fools delivered 1 day early even though I gave them the date of her birthday and paid a hefty delivery fee. They also robbed me by charging $6.99 for a bunch of birds balloons and only delivered 1 ballon with order.

When the original order failed to be delivered on the request date. Customer service called me to select from other options but refused to grant a refund when a refund was requested. When the substitute order was delivered, the flowers were of poor quality & half of the order was missing. Part of the substitute was to apply 40% off of the price however the 40% was never applied to the bill.

This is my second time ordering from here and the only reason I left a 1 star is because I have to pick one to leave a review. The rush delivery is a lie. I have ordered twice and both times they guarantee delivery even through customer service by a certain time and they never arrive on time. It's so bad that the flowers I order to be delivered has to have a address time every time because they never make it to her work in time before they close. This place is very unprofessional and never on time. Make it a last resort if you want flowers because after they take the money you no longer are a priority.

My son lives in Florida, we live in Illinois. I placed an order to be delivered the Saturday before Father’s Day 2024. Avas sent a text that it was delivered that Friday, it was not. Customer service said it would be delivered that Saturday, they even called my son to say it would be delivered. There is an Avas' store front close to him so I assumed the delivery would happen. It did not. Customer service said they would “make it up to me” by having it delivered Monday. It was not. On Tuesday (6/18/24) customer service called again. I asked for cancellation and a refund. All they could do to “make it up to me” was deliver the order and give me a $15 discount on a $109 total order (price of item, processing fee, delivery charges and taxes). I am very unsatisfied and would NOT recommend using Avas. Instead search for a local florist and order direct! Lesson learned.

I ordered a Sympathy Wreath on June 10, to be delivered June 13 for my mom's funeral. Received a call on the 13th that they could not do the Wreath. Wanted to replace with a standing casket spray. The price was $30 less and never mentioned or offered refund. I had to call them. Terrible and unacceptable.

Ordered flowers 2 days prior to the event and paid extra so it will be delivered at least before 2pm. Received an update that there was a deliver attempt but will find a suitable time convenient to the recipient when in fact nobody came to deliver. It was all a lie. The recipient did not leave her place and there’s a receptionist in her place all day long. 2 hours passed after the “fake delivery attempt” but still no update and when I inquired on their site, customer service suggested another delivery date!!!! It’s a birthday present and another delivery date?! Not even suggested late delivery but another date!!! What a disappointment!! I cancelled my order!

I placed an order on evening of Day-1 requesting a “before 2pm” delivery on Day-2. Website and checkout process gave no indication if a problem. I checked on delivery status multiple times on Day-2 and website provided no useful info. At 1:56pm on Day-2 text message said to call. Rep said order was “too special” to be delivered that quickly. As it was a birthday gift for that day I didn’t have option of cancelling and getting another company to deliver a different arrangement. Response was “sorry”. It was finally delivered at 4:10pm on Day-3 — 26 hours late. I will never use Avas again.

A friend got some bad news and was feeling down. I sent her flowers in hopes to cheer her up. By the pictures, you can see how cheery that delivery was. They would not provide a full refund. I was completely frustrated and embarrassed by the products they sent. Never again!

I was very happy with Avas flowers. Their customer service was excellent. The flower arrangements were just as beautiful as the photos online. One thing I really appreciated, your service was very efficient and gave me updated emails. The flowers were for a funeral. Thank you.

I went online looking for a florist in Shrewsbury, MA. Avas Flowers come up and I used their online ordering system. It showed that my sympathy arrangement could be delivered on the date I requested. Then I received an email on Saturday morning to call them regarding my order. I called and was informed that they could not deliver to a business on the weekend!! The funeral on Saturday at a church and they could not deliver! They wanted an alternative address. I told them I only had the church. They said they would give me a discount and I told them to cancel my order and give me a refund.

I hope others read all the awful reviews BEFORE you purchase from this company!! Guaranteed delivery (by 3 days) and then changed it last minute and changed the flowers also. I tried to cancel through their website, but it forced me to call. Why? Because they try and try and try to FORCE you to reconsider and to let them still deliver what I DIDN'T order and WHEN I didn't order it to be delivered. AWFUL!! I had to repeat myself 7 times to get them to cancel the order. No kidding...7 times. NEVER AGAIN!

I ordered a medium spray for my niece's funeral service. The spray alone was 174.99. Then there was a service fee & tax which totalled 208.00. I contacted the shop that Ava's sent the order to & they told me Avas Florist paid the shop to make a small which was 144.00. The flowers didn't even come close to what I ordered. Avas Flowers only cares about making as much money as they can, basically ripping off the customer. After several phone calls & emails Avas finally reimbursed me for 29.99 The difference from a medium spray to a small. Horrible company. Plus their webpage said they were a local florist which they weren't they are a wire service. The company doesn't care about people. All they care about is profit. I want to get my money back since the arrangement was nothing like what I ordered. I will never order from Avas & have told family & friends to say clear of this business when in need of this type of service.

Site is a complete scam. You will not get what you ordered. They will charge you $25 just to order their flowers. They make it look like they are local to the city you are sending them to, but they aren't, they are a front. They have 1-star ratings on Yelp, Google and the BBB with thousands of reviews. The comments on Instagram are turned off. Their website claims to have 4 star ratings, when they don't. There are hundreds of complaints on the BBB. The arrangement we ordered pictured roses. We got daisies and other cheap flowers. This was for a funeral. It was bright, gaudy and inappropriate. They hung up on us when they called (because you can't call to complain, you put in a ticket and they call you back).

Horrible! I wish I would have looked up these reviews first. The flowers were NEVER delivered & we were NEVER notified. Customer service gave us the run around & then finally offered me. $10 refund on my $86. Order # **. Avas Flowers on Staten Island will NEVER get my business again & won’t refer. Terrible business!

This can not be a legit business. Ordered an arrangement for same day delivery, 3 days later and still nothing. I call and I get same excuse. This is the worst experience in my life and maddening considering the special occasion is now gone.

Absolutely terrible experience. The flowers I ordered for my wedding anniversary were never delivered and it is impossible to reach customer service. Their customer service chat gives me an error when I click send and when I call, their automated system hangs up on me every time. I want a refund!

This is 3rd party service advertised as a local florist. I had coupon for free delivery, but then was charged $28 service fee. Sent sympathy arrangement, paid $4 extra for the card and card was never delivered and my delivery was a day late.

Never order flowers from this place again. Ordered flowers for my dad’s funeral and never arrived. I had already spoke with salesperson 3 times a day before to verify address to be delivered and they never delivered anything. I demand a refund and I was given an option for free flowers. What all I want is my money back. I will never order flowers from them again. I called my bank to fight for my refund. Worst flower shop ever. Do not order from this place. Horrible.

Absolutely miserable. Dozen red roses ordered yesterday morning, "guaranteed Same Day delivery". 36 hours later, no flowers. Sent Text inquiry, then received notification that they were no longer available. They offered to deliver them sometime NEXT WEEK. I demanded they cancel the order & refund my $109.00. They refused & tried to charge me for a Cancellation. Avas totally Failed, and they're still trying to charge me! I am livid. They sent an email later, saying they processed a refund. Don't bother doing business with these people. They will let you down & make you look like a monkey's uncle. I wish I could give ZERO stars.

Everyone avoid this business. They are terrible and insanely overcharged their customers. We had ordered a nice flower arrangement for my friend who had just become a United States citizen, and nothing they sent matched what we had asked for which of course was red, white and blue and the flowers they sent looked like gas station flowers. Avoid at all cost. This business should be closed.

Ordered over the phone spring bouquet with colorful tulips in dark pink vase. Cost 100.00$+. Was called and said would have to substitute something similar but equally lovely. Sent 5 white roses with green fill in a clear vase. I should have had a relative stop at grocery store for $25. They made a bunch of empty promises. I worked at a florist for many years and know. On the site they have a whole bouquet of white roses (10-15) for 69$.

Well to begin with FIRST MISTAKE ‘did not check reviews’!!!! What a JOKE and HOW ARE THEY STILL IN BUSINESS???? No help whatsoever! Couldn’t even get the florist on the phone! Still no tracking details to it even being made!! PISSED!! RUN! RUN! RUN!!!

AWFUL!!!! The Grand Bouquet priced at $75 was the size of paper towels standing upright; the quality was a sad sight; the $5 extra "card" was a piece of printer paper, hand cut, with a message. Then you add the $25 delivery fee- when you go through their website to inquire where the bouquet is because it hasn't arrived at the time, their automatic statement says they are contacting FedEx for an update. The white, unmarked van arrived with the pitiful display of flowers and I signed on a hand written ripped piece of paper for custody of the "said" flowers. This company is a RIP OFF!!!!

I recently had a very disappointing experience with Ava's Flowers, and I feel compelled to share my dissatisfaction in the hopes of preventing others from encountering similar issues. The delivery was a nightmare. Despite paying extra for same-day delivery, the flowers arrived several days late, completely missing the intended occasion. When I reached out to the company to express my concerns, I was met with indifference and a lack of accountability. It took multiple attempts to get a response, and when I finally did, the representative was unhelpful and dismissive. They offered no apology and seemed more interested in ending the call quickly than in addressing my issue.

I called Avas Flowers on 5/22 and ordered a plant to be delivered the next day. It was meant to be a sympathy plant. I specifically asked "John" if they would be delivered the next day. He assured me they would. The next day I received a text to call them. I was told they could not deliver due to deliver driver availability. Later I was told product issues. I said I'd be be willing to change the order but it had to be delivered that day. They said it could not. The person was rambling so fast I literally couldn't get a word in! It was impossible to communicate with her.

Ordered flowers online. Never arrived, false delivery confirmation, called 2 consecutive days, promises of callbacks, none received. Finally called back to cancel. Will never order from this place again.

Thought they were local to where the delivery would be. They weren't. Ordered a plant for Mother's day. Received a number of emails saying that delivery date was postponed. First call to them they gave me a $20.00 refund. Had another delayed delivery, they said they were unable to get the plant I had ordered and offered to send a different kind of basket. I decided that wasn't acceptable and cancelled the order. They did give me a full refund. I will not order from them again.

Never in my entire life have I been ashamed to have sent flowers to someone I care about. $85 dollars for crap! I honestly could've picked better flowers off the side of the road. I wish I had read up on Avas Flowers before deciding to order, thinking they were local, not.

Greetings! My Aunt who turned 104 today received these flowers that were nothing like what the internet states. The least you could have done is match the color of the flowers were golden! Instead you sent a red balloon with mostly greens and sent in an ugly green vase! This is below expectation, not even the base! This was a $90 order that looks reticent for the lack of better words! I attached here their website pictures versus what she received!

The worst flower company there is! Their customer service is horrible! I wish I would have read all the reviews before purchasing! I will definitely use a more reliable company next time! And please run!

Did not care for Avas Flowers. They make it sound like they are a local florist when in fact they are not. They are just a middle man. I did not find this out until I tried to find them on Google maps. Their website had beautiful displays of flower arrangements but that is not what I got. Was notified 3 times about changing the order through a computer notification when I took care of order on first notification. The arrangement that I selected was not available (go figure) and had to change my order at the florist that they were using discretion. Don't know what I actually paid for but Avas Flowers assured me that it was of equal value. Next time I will ensure that the florist I'm using is ACTUALLY local.

Ordered flowers for my daughter in law's birthday. Received a call from a Door Dasher saying she was at Harris Teeter picking up the flowers!!!! This florist is a scam! The flowers they delivered didn’t look anything like what I purchased and paid for! Do not purchase anything from this company!

I will not be using them ever again. I ordered my flowers for a special occasion and on the day they should have been delivered I got a text stating they couldn’t deliver. I should have cancelled my ordered but I was promised they would be delivered Tuesday AFTER 5 pm and would be getting an upgrade. I got 12 dozen roses that stayed outside because no one was home at noon to bring them inside. It was an ugly 12 roses-not an upgrade. NEVER AGAIN!

I ordered a Yucca plant for my daughter with some balloons to be delivered to her workplace. They didn't actually have a Yucca plant to send and sent her an orchid instead, and they didn't send the balloons that I ordered either! When I called, they tried to say that since the order changed, the balloons weren't included. But they charged the same price!! I will never use them again!

I ordered sunflowers for my daughter since she loves them. Was supposed to get ten stems and got only four. They were beautiful but when I called the florist on the card I called 14 times with no pick up and no voicemail. $88 for ten sunflowers was excessive but for 4 it is robbery. Called Ava's— very pleasant but offered to pick up wrong arrangement and use SAME florist. I refused. I got $25 refund for flowers that were shown as ten stems for $49 with vase. So four sunflowers and a dollar store vase cost me $24 and $63 total because they still charged for the service charge paid to crooked florist that delivered. It was a bad deal for me.

Welp, yikes... Feeling silly for not having checked reviews prior to ordering from Avas. On Consumer Affairs, 91% of the 3,230 reviews are rated 1 out of 5 with an overall rating of 1.2 out of 5. Yikes. I guess I will be adding another 1 rating since there's no option to rate at 0. I ordered flowers to be delivered to a relative in the hospital on Saturday, 5/18. I wasn't notified until Sunday that the flowers were NOT delivered and that the soonest they could deliver was Monday 5/20. Initially, while on the phone with customer support, I agreed to the Monday delivery. However, about 10 minutes later I changed my mind (I placed a new order with a florist that doesn't suck for Sunday delivery). I attempted to call customer support back and after listening to their outgoing message spew false information about how fantastic they are and being routed around until I was disconnected. Twice. I then made 2 unsuccessful attempted to cancel my order on their website.

Was about to order flowers for a friend and called the help line to finish my order. Flowers were $39.99 and my total was $98.99. I questioned the total because there was a free delivery sale going on. The customer support person I was on the phone with gave me that deal after I questioned her about it and then my total was dropped to $79.99 due to tax and a service fee. I told them I was not interested anymore because I could get a better deal somewhere else where I’m not doubling my order with hidden fees. The lady pressured me to buy, saying they were the lowest around and anywhere else would be charging me hundreds of dollars more. Not true! Went to Hyvee and got a dozen roses and deliver for $50 after tax! Will not try using this company again.

DO NOT BUY FROM THIS FLORIST!!! They do not honor their commitment for delivery time. They also lie! I placed an order and spent 2 hours on the phone with them asking why the flowers were not delivered. THEY NEVER DELIVERED THEM!!!

This was one of the worst bouquets I've ever received/ordered. It looked NOTHING LIKE THE PHOTO. It was half the size of what was pictured/promised and had completely different (much cheaper) flowers. I feel scammed and would caution everyone from ordering form them. What an utter ripoff. I'd give zero stars if I could.

Terrible scamming company! I wish I had researched this company before placing an order for my friend whose mother died. They promised the same day delivery but they don't deliver on the same day. They sneak in an extra surcharge of over $25 after you have already put in your credit card information. It was impossible to get a hold of customer service to cancel my order or have questions answered the day I placed the order. Someone from the company called me today and just spoke over me a dozen times trying to offer me increased discounts to not cancel the order even though that's what I had to ask for over five times. They then proceeded to provide a cancellation refund number that was absolutely incredibly long in case sensitive. I don't know what this company's game is, but somehow they are thriving off of scamming people. Don't do it.

I ordered the $50 Get Well soon medium bear bouquet. They called me, said they were out of the bears, but had a dog. I was fine with that. They were delivered in a timely manner, except not one balloon had Get Well on it. They were just solid colors. After fees and taxes it cost $90. Extremely disappointed. I don't recommend.

I called them because they were supposedly local to where the flowers needed to be delivered. The advertisement stated they could deliver them. Once transaction went through, they said it would take an extra day. 3 days later still no delivery. They also added over 25% as additional fees.

Ordered flowers with rush delivery with all the fees that go with it. Flowers were 2 hours late. My wife was at home when they were delivered to her work. The worst part, customer service hung up on me 3 times when I was complaining and wanted a refund.

I would give Avas Flowers 1 star, if possible. I order flowers for my mother-in-law and never received them. They keep calling me to "replace my order" but never offer a resolution. They basically scammed me out of money. BEWARE OF AVAS.

After ordering and PAYING for my order I received an urgent email. They did not have the flowers in my order.. However an EQUALLY lovely arrangement was promised. What I received was 1/5 the size of what I paid for.. Not one color that I requested. After "service fees" and getting free delivery (9.99) I paid close to 100.00 for literally 3 flowers... Lots of greenery, in a glass bowl the size of a child's cereal bowl. They took a very happy occasion (Anniversary) and quite literally RUINED it. Please choose a different florist... Do not let them charge you 5 times more than what they provide and ruin your happy day.

STAY AWAY FROM AVAS FLOWER ARRANGEMENTS!!! I highly will suggest you stay away from ordering any flowers from this Avas Flower arrangement, they deliver the flower not only late but dead! My Newphew and I place an order with Avas Flower for my sister. He paid $120.00. The flower was suppose to be a beautiful Big flower arrangement for Mother’s Day. Never came. 3 days later we called and called, they gave excuses, said it was going be delivered. We called over 5 times after I called and threaten them that if I don’t get these flower arrangement I will contact BBB and put them on Social media if I didn’t receive the flowers before 7.

Flowers were not delivered. Scam. Horrible experience. Ordered for sister bday. Didn't even happen!! Multiple phone calls, texts emails, transfers, still no delivery and response. Worst business ever!!!!

If I could leave zero stars I would. Ordered Mother’s Day flowers and they arrived 4 days late looking nothing like what I ordered. I could’ve done better with flowers from the grocery store. I can’t believe I paid $98 for this garbage. First photo is what came, second photo is what I ordered.

This business is a total scam. They charged a 24 dollar fee after they gave me a total and took my credit card information. The order that was supposed to be delivered between 8-3pm arrived at 3:30 when the recipient was no longer there. Reporting a problem is automated and does not give you the opportunity to report what is actually wrong. Shame on them.

I need back my money. I placed an order on Avas Flowers and it was the worst thing ever!!! I did not receive what I paid for. The flowers were withered and it was so untidy and most of the flowers were missing. Attached is what I got versus what I ordered. Also, I ordered 3 balloons I only got 1. I made a complaint via their customer service support page and they stated that my mom signed for it so they can’t do anything about it. I made the purchase, not my mom. She sent me a photo when she got it and I notified them right away.

They did not notify me of the unavailability of a certain flowers on my bouquet. :( Their service fee is way too expensive to not be able to contact customer for the unavailability issue. My bouquet turned out too small for a large option. This is not what I ordered. 100% would not recommend. :(

I ordered flowers on 5/8/24 to be delivered to my mother in law for Mother’s Day. It’s now 5/14 2 days after Mother’s Day and they still haven’t arrived. Can’t get in touch with no customer service rep. Do. Not use this company!

This is the first review I've written in God knows how long. Friday, I ordered an arrangement for my girlfriend to be delivered by Mother's Day and got a confirmation email saying that my order would be there no later than Sunday. I paid $10 for delivery, and a ridiculous $35 service fee on top of the cost of the arrangement. Sunday comes, and I check-in with my girlfriend to see if anything has been delivered to her yet (we live in different states, otherwise I'd have just brought them to her myself) and she said there wasn't any delivery.

You are much better off just contacting a florist in the city of delivery instead of using Avas as a middle man. The 5-star ratings that they advertise on their website must be a total lie because I can't even find reviews on the websites that they mention, and all other reviews I find are 1-2 stars. I wish I had thought to confirm their ratings before using them. The bouquet they delivered looked nothing like what I ordered and did not look like a value-match either. They didn't deliver part of my order and instead of trying to find out what happened, they just immediately issued a refund. It is almost impossible to talk to someone on the phone, and the chat help on their website is basically useless.

This company is a scam!!! I ordered luxury flowers, they sent a small crappy bouquet they finally agreed to replace after hours of emails and customer service. My friend was out of town so they agreed to send when she returned but instead sent them when she was gone and she returned to dead flowers on her porch. Worst customer service in the Philippines and they do not send what you ordered.

I ordered flowers for my mother-in-law for Mother's Day on 5/9/24 and my credit card was charged on 5/10/24. As of late the night of Mother's Day I had not gotten a notification about them being delivered so I had to ask my mother-in-law if she had received them. Well, that spoiled the surprise of her getting them. So after several phone calls to try to get ahold of a human being to talk to about my order I was told that they had too many orders to deliver and did not get to all of them delivered. I asked why I wasn't notified the response I got was that they don't do that and that I can get them delivered if I still wanted to. Of course, I did since she knew now that she was supposed to get them. I asked if I could get some kind of discount and all I got was a $10 refund off of a $100 order. Granted I have been using Avas Flowers for a few years and have always been happy with them but after this no more ordering from them. I also guess that if I hadn't called them they would have just kept my money.

If I could I would give zero stars. This company is a scam, joke and liar. I ordered flowers May 6th for Mother's Day May 12th. They were to be delivered between May 10-12th. I get a text and email saying it was delivered on Mother's Day May 12th. NOPE! Not true. She never received them. I called the company and they had to verify they we not delivered. So once they do they call me back and say there were not this was on Monday May 13th. They call my MIL and ask her if she got them? She says no. They call me back and email and text me wanting me to pick something else. I say I do not want anything else I want a refund.

Flowers were never delivered. Called and tried speaking to a woman but had difficulty hearing her because there was a kid screaming in the background. They want you to deal with automated customer service rather than a person. A real mess!

I was out of town at college for Mother's Day and wanted my Mom to know I appreciate her so I decided to order her flowers. Avas Flowers seems like it will be reasonably priced but they add a bunch of service fees and surcharges after you give them your debit information and make it really hard to get a refund. And if that wasn't enough, they got my flowers delivered to my mom a day late. She says that she loves them, so maybe it was worth it, but I think she would have said that no matter what because she liked getting flowers and wanted me to feel good.

My flowers were never delivered for Mother's Day even though I ordered them on the 20th of May and received a text confirmation that they were delivered! When I called to enquire about the delivery I was told that we can refund your money and gave a fake sorry apology. All this from the Philippines! No apology or try to make it right for the customer. I requested that since it was their mistake I needed to get the flowers free. Instead I had this woman telling me how she lost her Mom many years ago and that Mother's Day brings bad memories. I would not recommend them with their stingy 16% off, that was her offer.

Ordered a Large pastel arrangement. Received a small / regular size… bringer corals, purple, baby's breath. Nothing at all like the picture. Annoying. Never using again. To top it off they are picking the flowers up.

ABSOLUTELY HORRIBLE COMPANY!! Do NOT order from them!! Ordered a 20+ tulip bouquet and got a half ** put together "arrangement". It was delivered with 8 flowers and a load of leaves and fillers. (Pics included) It was disgusting. Customer service is a joke. Only way for a full refund is for the delivered GIFT to be picked up/returned. They're insane. I wish I could give negative stars.

I wish I could give Zero Stars, I ordered flowers for a funeral, called to find out the status, emailed and used the CHAT, neither worked as no one answers. Finally got an incompetent individual. He informed me they could not deliver the flowers to the mortuary but could deliver them to an alternate address in the same town, how ironic. But when I questioned that, he could not provide the details. STAY AWAY from AVAS FLOWERS, go somewhere else, I wish I had checked the reviews first. Who would of thought a company that specializes in floral arrangements is this incompetent. Heed my warning, STAY AWAY, STAY AWAY. I never got the flowers.

Mother's Day 2024 - why I ordered from Avas I don't know. 'Free Delivery' but then tacked on $25 service charge. Ordered because I needed flowers delivered that day. I selected Mother's Day Majestic. After 2 calls from them saying they were short on the flowers but they could have a designer put together a mixed arrangement just as nice. I said OK. NOT delivered that day! After several complaints to them a delivery was made next day AFTER I told them to cancel. Both mom and I were disappointed in what was delivered - a few tulips placed into an X-large vase that were drooping by Mother's Day! Of course they didn't want to credit my account!! Fraudulent.

SCAM company, charged me a $20 fee on top of delivery fee for my arrangement to get for my mom on Mother's Day. There was supposedly a 3 day flex window on when she would receive it. Well the 3 day flex window and Mother's Day weekend passed and NO FLOWERS! I had to submit a help request after the window passed and no delivery confirmation, then they originally told me they could get it delivered that same day (2 days later than scheduled), then lied and said it would be 2 days out. I immediately demanded a refund for my wasted time, WHAT A JOKE COMPANY!

I ordered flowers and snacks which was 2 separate orders and they quoted a price of $44 for one order and also the second. Once they got my card information it changed to $88 and $103.00 then I never received my order.

They suck. Don't trust them! Customer service SUCKS. It's a scam. They took my money & didn't deliver my mom's Mother's Day flowers on Mother's Day. No text, no call, no email, no flowers. This company ate thieves!

Initially I was very impressed with the support I received over the phone. I am Canadian and I wanted to send flowers to my mother in Sun City, Az. I was afraid to use my credit card online so I called the store to have them complete the order. The lady recommended I purchase the "large" size arrangement vs the small or medium size so that there would be more flowers. She said the arrangement would be delivered later that day (May 10) or the next day (May 11) as Mother's Day was a super demanding. I confirmed that early delivery was fine. The first disappointment was when I received my receipt and I realized there was a $27 service fee that had not been mentioned. However, I was able to overlook this minor disappointment because of the convenience of knowing my mother would receive flowers for Mother's Day.

If only I could leave a 0 I would. No tracking for my Mothers Day delivery. Just kept saying that they were on it and would get back to me. Well that didn't happen. Paid extra for speedy delivery and that didn't happen. Ordered on Friday just to wait until Sunday to be told it would be delivered on Tuesday. That doesn't help at all when Mother's day was Sunday and they will not communicate with you at all. Terrible company and I have learned my lesson to call a local florist.

This company is the biggest scam! Ruined our Mother’s Day by not delivering the flowers. Ordered in plenty of time. Do not order from them ever! We spoke to a customer service rep who assured us they would be delivered today.

Avas Flowers is a 3rd party florist scam that deliberately misleads and overcharges customers in multiple ways. For starters, if you search for “florist [ cityname]” they plug in the name of the city on their consumer facing web page, creating the illusion that they are an actual florist in that city. Then, when I ask specifically if I am speaking with a florist located in that specific city, the person says “Yes, we are in [city name]”. When I ask about getting a custom arrangement, different from the arrangements shown on the web site (which are all nondescript round bunches of ordinary spring flowers), the agent tells me it is too late for custom orders for next day delivery on Mother’s Day. Ok, fair enough.

Bait and switch, price doubled with hidden fees, and late delivery. Ordered blue glass vase with purple flowers, white lilies and yellow roses. What arrived- a day late- was a tiny Grey box with 4 mums and a couple completely dead roses. The original $50 price estimate jumped to $100 when they tacked on multiple hidden fees. Do not waste your money or disappoint loved ones.

Not happy at all, with the service I got from Avas flowers. I should of learned my listen, when they sent a bouquet that looked nothing like I had order. Came back to pick them up And my mother's has yet to receive her flowers for Mother's Day. Never again will I spend my currency on this business. They only thing I can say IS MAKE SURE YOU ORDER FROM A BUSINESS THAT IS IN THAT TOWN.

I ordered flowers for Mother's Day, and paid $123 for a premium basket, and guaranteed delivery on 5/11 or 5/12. Mother's Day at 11:00 I get a call asking if they can deliver on the 15th. I said just cancel the order. They offered a $10 coupon and an apology call. Again I said no cancel, they countered with what about $20? No, please cancel the order. I finally got a refund email. I will check to ensure the funds were returned.

This is the 3rd time I have used Avas flowers. My daughter was leaving the hospital with her newborn delivery. Just happened to pop in on her way out. 2nd order I placed a Christmas order well in advance for my mother for her Christmas party. Flowers were ordered 2 weeks in advance but was delivered close to 10:00 P.M. Too late. Now I have placed an order for Mother’s Day. They charged me an additional $27.95. Statements say been delivered on time. Then I get an email telling me they will arrive the day AFTER Mother’s Day. Outrageous! Can I get a hold of them? Of course not! This is the last time I place any orders with them. In the future I will stick with ProFlowers. Mother’s Day is a total flop for us. Such an awful company to deal with. I expect a $27.95 service fee plus $9.95 delivery fee to be refunded to me. Awful experience with Avas Flowers.

Avas Flowers is NOT a florist. It is a company that takes your order and then attempts to find a florist in the community to which you are delivering. They are often unsuccessful, and very few Florist want to work with them. I ordered flowers for my mother for Mother’s Day, only to receive a text the day before saying that they could not deliver the flowers until the following Wednesday. When I called customer service, I got very little satisfaction. Fortunately, I was able to find another florist who was able to deliver the flowers on the same day. If you live in the Naples area, I highly recommend Picasso Florist. I called them on Mother’s Day, and they were able to deliver flowers to my mother on Mother’s Day. I will never work with Avas Flowers again.

The person I initially spoke to on the phone was great, she sounded very enthused to complete my order. I placed my ordered for 4 dozen roses on April 30th, 2024 to be delivered on May 10th 2024. I live in Canada and was going to be in Pittsburgh for my girlfriend's bodybuilding competition. I was so excited to surprise her when she got off prejudging and was assured they'd be delivered by 4-4:30 PM. All day I was checking the delivery status and Ava's Flower's site said they had no info. Eventually I called and was assured I'd have them by 7 PM latest, I was even called by another associate asking me about drop off.

A complete and absolute dishonest company. Did not deliver anything like the photo. Ordered a ballon to be attached - no delivery. Added charges and tax after I had paid the invoice. I am in Australia so my hands are tied as to what I can do to get my money refunded as if I would want a credit from them

Ordered flowers for a Mother's Day gift to my mother-in-law, $135 for a bouquet that was $69 and a box of chocolates. No complain as my mother-in-law live in a pretty hard area to get a local florist, I get a message the same day I made the order to let me know the flower arrangement I picked was out of stock and to pick another one. I then call because the replacement options were not of my liking (it was roses, all roses and I wanted something happy) they tell me the Mother's Day designer choice mix is very similar to what I order and warranty me it would look almost the same as my original order.

Do not order here!! If you are ordering on holidays they will continue to mess up delivery times and promise you that it will be delivered the next day and NOT fulfill that. I was promised twice that my flowers would be delivered on time and both times there was an excuse on why that could not happen. Customer service did very little to help and I’m so upset I even wasted my time with them. Should have looked at the reviews first.

They said they couldn’t deliver the order in time and said they could deliver the flowers 3-4 days later. When I said I just wanted a full refund and to cancel the order, I spent at least 30 minutes on the phone waiting for them to do that. I still don’t know if I’ll end up with a refund.

I ordered a carnation bouquet for my mom's birthday and it was supposedly delivered to her home Wednesday morning...but she never got a delivery. I called customer service and told them I wanted a refund, then they told me they would verify delivery before they would issue me a refund. Funny enough, this afternoon my mother received a delivery...but WAS NOT WHAT I ORDERED!! Instead of a carnation bouquet, they delivered 3 sad little roses in a vase! They "made a delivery", so now I can't get my money back! VERY POOR BUSINESS PRACTICE, and if I had read the reviews about the law suit about their business practices, I would have NEVER used this company!! They didn't deliver as promised, or what I ordered.

I think this is my first time to ever write a negative review but I am so displeased. My daughter-in-law is in the hospital 30 weeks pregnant on bedrest. I sent her an upgraded arrangement of flowers and added two teddy bears. Only one bear was delivered. After an extremely long amount of time speaking to somebody who seemed to be trying so hard to please me, but they don’t have anything to do with the end. Result, I was told another bear would be delivered. I was offered the option of getting my money back, but who would send a person in the hospital with twins one bear???? They called my daughter-in-law to make sure that she only received one bear. Hours later, when the second bear wasn’t delivered, I called back and again spoke to a very helpful person, but it took forever and it is somebody being employed in another country. I was told the bear would be delivered.

After almost half hour ordering process and a guarantee of a 3:00 pm EST delivery the flowers never arrived. Customer service was overseas and they refuse to refund. DO NOT USE THESE THIEVES. Horrible.

Do not uses this company! I feel like I was scammed in so many ways. First they pride themselves on same day delivery and my Godmother did not receive her arrangements until 3 days later. Secondly what she received compared to what I purchased was adjacent to flowers bought on the side of the road and put into a vase with water. VERY DISAPPOINTING. Thirdly I had to call everyday to find out the delay of the delivery and they had many excuses. Needless to say after fighting for a full refund I used a local florist and was very pleased. Please be careful when using these companies to represent the love you have for your loved ones and they can be poorly represented because of lack of empathy.

The review would be zero if available. The recipient describes the flowers as, "looking like they spent too much time in a hot car." Hardly what the price would suggest. On top of that the choice claimed free delivery. At check out a $10 delivery charge was attached along with a nearly $30 service fee. Don't use Avas, ever.

Fake florist. They don't actually have a brick and mortar business. They advertised a "free delivery" promotion, then slapped on a 35% "service fee" on the payment screen. Zero stars out of five. Go local.

I ordered flowers 4 days early for my daughter's birthday. They didn't deliver them. Then 4 days after they still had not delivered them and I was on the phone trying to determine why. Still do not have a reason but they said they could deliver them tomorrow. I SAID CANCEL.

I learned a lesson for next time that Ava’s Flowers was not a local business. Flowers were ordered for a memorial service on May 3, 2024, in Dawsonville, GA. I would be in attendance from So CA. I was specific about the delivery address, time of memorial service, date of memorial, and the fact that there was & still is a discrepancy in cost of the Zen Orchid Sympathy Plant, which shows 2 stems on the orchid…from $59.99. The plant delivery to the church was late so was not there for the actual memorial service. It was taken to the Fellowship Hall for the reception. The funeral director came to me afterwards to explain he accepted the delivery at noon & the delivery person stated “no time was indicated.” The phone representative tried explaining why the 2-stemmed orchid cost more & I certainly understand that; however, the picture does NOT match the price underneath. Needs correction.

I was embarrassed when I saw the arrangement delivered. It was the largest, plus $30 service fee, worst I've ever seen. Flowers were wilted, colors were dull. I refused replacement, received 50% back.

I made an order of balloons and flowers to be delivered at the hotel in Tallahassee for my girlfriend graduation. This was noted in the order. 2 days before delivery date a rep called asking for an alternative address because the balloons couldn’t be delivered. I kept asking why, then to find out it’s because they don’t have it in stock at the location that delivers to my listed address. I was annoyed because everything was paid for however I didn’t make a big deal out of it. I agreed to cancel the balloon part of the order and keep the flowers. The day of delivery I received a call from another rep asking for an alternative address again!!!! On the day of!!!! I’m attending my gf graduation with nothing but excuses!!! I was highly pissed. I believe it’s a scam, seems like AVAS is charging people for products they don’t have keeping your money for days then issuing a refund. This is the worse service I ever received. Messed my day up.

Do NOT use this service. They did not fulfill the order. We ordered flowers for our daughter’s graduation and they never arrived. I even gave them another day and they still didn’t deliver flowers. This is a scam.

This is worst customer service I've ever had. They lied and stated flowers would be delivered and then had me pay 230 then asked for multiple address. Then finally stated they cannot deliver till 3 days later. SCAM. SCAM. SCAM.

Never use this florists company. Awful experience with this company. I order flowers at 11:40am for a funeral on May 5, 2024. And at 2 pm they call me and told me they could not complete the order and had to refund the order. They had no consideration for the family of anyway. Will never use them ever again. Worst experience I have ever had with a florists company.

This company is a joke. Ordered a spring arrangement for my Granddaughter’s 14th birthday. It was to be delivered in a vase, it was delivered laying on the front patio in cellophane. Got screwed by paying $72.00 for something that you can buy at Costco for $14.99. Screw this company and its customer service department. Can’t wait to get even with them!!!

I ordered a $55 arrangement, the bill was closer to $100. The $10 delivery fee is fine, but they add a $25 "service fee". If you go to their website to inquire, it states they charge this to ensure quality handling. What a racket.

I had bought Luxury Grade flowers worth $74.99 for my daughter's civil wedding. Unfortunately, I couldn't attend the wedding due to some medical circumstances. When my daughter sent me the picture of the flowers, it was evident they had delivered the smaller version worth $44.99. They promised to rectify the mistake only after two days. If I hadn't seen the picture, I would have never known that they had charged me for the bigger version and delivered the smaller one. We wish to do business with honest and competent people. It was my first and last time using this company.

I don't normally do reviews but the service from this place was awful. First I thought this was a real florist as I searched for florists in a certain town and it popped up. Made a purchase over the phone days before delivery needed for my sister's bday. I asked if the flowers could be delivered before noon and they guaranteed it would. Spoke to my sister in the afternoon and she didn't receive the flowers. Upon calling Avas, we found out that they were a broker and didn't know why the flowers were delivered and would look into it. A couple hours later my sis called and finally receive the gift. Not liking the service received. Wish I would have looked at reviews first.

Please avoid causing yourself heartache. I placed a flower order for same day - even though at checkout there was a $28 service charge that they never alert you to, because I wanted these flowers delivered today. My brother passed away, and it's his wife's birthday. 2 hours later I got an email that the flowers could not be delivered today, but they could in 3 days. If that was ok, do nothing, or you could call to modify your order. Thank goodness I checked my email!

If I could have given zero stars, I would have! This company is TERRIBLE! In the first place, they give you the impression that they are local to the area you wish to have flowers sent. Not so. I ordered an arrangement for same day delivery. Got a text back from them giving a confirmation. About an hour later, I received another text from Avas stating my order could not be delivered and stated I needed to choose another flower arrangement. I did, then received another email stating they could not deliver that one as well and for me to choose another date. So, reluctantly, I chose the day after I originally needed it to be delivered. This went back and forth, ordering and them sending me a confirmation of my order, then again them stating they couldn't deliver. So I go and cancel the order and order a different arrangement.

Avas Flowers in Port Richey, FL delivered the best flowers to my girlfriend. They were fresh and well picked. I appreciate their choice as I'm in a long distance relationship and unable to hand pick them myself.

Tried to order some birthday flowers for my sister for her birthday to be delivered to her work. Made the order - and paid. All went fine. I get a confirmation email. Then next day I get an email that I need to call about my order. They told me I needed to provide a different address without a reason. My sister was going to be at work all day. I wanted the flowers to be delivered there. They would not deliver it. They had all kinds of excuses. They could push the delivery 4 days or to another location. I had already made plans to have them delivered. They offered a 20% discount to deliver a different day. Not really what I wanted to hear.

The customer service is ridiculous. 5 calls being hung up on and told to hold and being transferred. Worst system ever. Worst part I was promised my flowers would be delivered same day. Got a call that it wasn’t going to happen. Then I’m promised a 25% discount and I was still charged full price Oh and I called the next day to make sure they would be delivered and got told they wouldn’t make it till the next day. My daughter’s birthday was the 25th. STAY AWAY!!!!

I called Ava's Flowers in Chandler Texas. Foreign speaking lady asked what flower arrangement I wanted. It was my aunt's birthday the following day. I said she had 2 house cats and I didn't know if they would bother the flowers or not. I asked if I could get balloons. She was hesitant but said yes. Then she suggested a plant. Once again I told her about the cats. She agreed to the balloons a second time. I thought I was finally getting somewhere. Then guess what? She asked, "Are you sure you don't want a flower arrangement?" I said, "Ma'am, forget it!", and hung up. 6 balloons are $40. I'm sure she was trying to make better money, but because she kept pressuring me into something I didn't want, she lost a customer AND $40. $40 is better than nothing! She needs to learn better customer service.

What a nightmare. Made an order almost $100 for same day delivery. They sent an email right after saying oh we can’t deliver that day, or even with the bouquet I ordered. I immediately cancelled after telling someone no a million times. I was told the pending transaction would be released. Three days later, that $100 was debited from my account. All they have to say is it’s my bank. So now I’m blocking them from taking money again and disputing the charge with my bank. Good luck getting anywhere with their ridiculous “customer service.”

Would give zero stars if possible!! I will NEVER use these guys again! I ordered my flowers ahead of time and was told it would not be a problem. My flowers for my Uncle’s funeral NEVER arrived and I had 2 separate delivery dates. The flowers were supposed to arrive at the funeral home but never did. Then the flowers were supposed to arrive at the church and again, never did. Both days, I spoke to several people and still no flowers. No one could get in touch with the flower shop?! As angry and embarrassed as I was regarding this, I wanted a full refund.

Pitiful!!! Ordered flowers for my daughter in law that just had her first baby. I ordered a large arrangement at 9:00 am to make sure it would get there. The man that took my order said they would be delivered same day. I received a phone call the next day. The lady on the phone was nice, apologetic and said that it had not been delivered! She asked if I still wanted the items to be sent and I said yes. She stated that it would go right out and it’s priority. So just to be sure I went online at 4 pm and my status was “to be delivered” Meanwhile the new parents have gone home by now. Then my son got a call from the hospital saying they had a delivery for them. He doesn’t live there, the delivery person had to know they are not there anymore and left them anyway! I got a refund after speaking to a lady that couldn’t speak English and I had to give her my phone number FOUR times before she could get it correct!

So I ordered on Friday night. Set up arrangement to go to a family member for grievance. I set the time for Saturday by noon and they got the arrangement before that time and loved the arrangement. I was worried with all the negative reviews and comments, but I will definitely use this company again.

I ordered flowers for a friend's birthday 5 days ahead of time, to be delivered at her work. In the instructions, I put “Please deliver between 9-4”. They never showed up and I can’t contact anyone to address the issue and find out what is going on!!

Ordered funeral arrangement for cousin’s funeral in another state. Believing it was a local (to the area) business, I used Avas. Ordered arrangement in ample time for visitation, but it did not arrive. Did not arrive for funeral service the following day. Spent an hour or so speaking with several customer service reps who kept trying to put the order through (send flowers to a funeral that was already over), or offer 10% discount to send to a family member. Was put on hold “for just a few minutes” countless times before they finally refunded my money. On the plus side, they played Beethoven while I waited on hold for an hour.

It was 2 days late with no explanation. My mother in law loves purple and this arrangement had none. It was very plain, never would have picked that arrangement. The 1st pic is what she got, the 2nd was what I ordered. It was almost 50% of the price of the flowers for delivery and service fee. Will never order from this place again. I will check reviews from now on.

Wish I had read the reviews before ordering. That was my mistake! On April 10, 2024, I ordered a spray for my brother's casket. The wake was April 13 at 9:00 AM & the funeral was at 11:00. The site clearly states that they have local florists, which they do not! I called to check on my order & was told the local florists were closed and I could get a credit for part of the order. This was at 2:00 PM. I was on the phone trying to talk to someone for over 30 minutes. I had to jump through hoops trying to get a credit issued to my credit card. As of today, April 17th, no credit has been issued. Next step is to dispute the charge on my credit card. With service fees & delivery fees the total was $330. Horrible experience! Don't use this SCAM of a company!!

I ordered a large Birthday Bouquet for my daughter in law’s birthday by phone. I asked twice if they would deliver today if not I would order elsewhere. I was told no problem as they were local in LaGrange Ky (false) I was charged $115.20 for a $59 floral arrangement that included $9.99 delivery fee, $28.94 service fee, $5 for card and $5 pink ribbon! Then the nightmare began. I never received invoice so 2 calls to have it emailed. Next at 3:47 received notification that item had been delivered by FedEx. No delivery and went to support tab where someone responded sometimes drivers mark delivered as it’s on the way. They were checking on it. I made multiple requests as to why wasn’t delivered by 9pm.

Ordered flowers for a friend, wanted same or next day. @ days later and I had to choose a different arrangement via text message. OMG. Do not use a third party. Find a local florist and call on the phone...I got SCREWED....

BUYER BEWARE!!! I never read the reviews as they were not available on the Google link. Placed an order to only hours later get an email saying they need to speak to me regarding the order. Stayed on hold forever till they finally figured out none of the local florists would pick up the order. So they wanted to delay the order with a 20% discount. What???? Nope please refund the order. It took another 55 minutes in order for them to process the refund. Then I was Forced to desperately reach out to the local florist near my recipients, where they told me that they won’t deal with this company because they don’t pay.

On 4/13/24 I ordered flowers with a vase and chocolates to be delivered to my wife. The website allowed me to choose for the flowers to be delivered on 4/13/24. A little later I received an email stating that they wouldn’t be delivered until 4/15/24 order # **. I called customer service. The guy was trying to be nice and saying that the order I placed was very beautiful and to remember that the thought is still there. If I knew that they couldn’t have been delivered on 4/13/24 I would have went somewhere else to get them and probably would’ve spent a lot less money but anyway the flowers showed up today and instead of a box of chocolates there is a Hershey candy bar. I mean what is the deal. I ordered from you expecting them to be delivered on 4/13/24. That didn’t happen then it came with a candy bar. Hell I could have went to the gas station and bought all of that on my way home that day. I’m very disappointed and will never order from Avas Flowers again.

I ordered a flower bouquet for my sister birthday, April 13, same day delivery, cost more than $70. She didn’t received in 13, and they marked as delivered around 7 pm. I tried to call them but it was only a robot. Next day, I called them again to tell them that she didn’t receive them and it says are delivered, then afternoon in 14 April she received the most ugly flower bouquet possible, for $70. I attached a couple of pictures. I told them to refund me and they refuse! They ruined my surprise and my all week-end! This is a huge SCAM!!!! Be careful!!!! And if you are trying to write a review on their page they are posting only the good ones, shame on you for playing with our emotions, money and time!!!!

My husband ordered me flowers for my birthday today. They were supposed to be delivered by 7pm. Never received them! My son felt terrible! I called customer service and you can't even get a real person! Bet I will have to fight to get my money back! Believe me I will go to any extent to get my full refund just to prove a point! They are a joke! Don't order from them!!!

I ordered on the 11th for delivery on 13th. Got an email at 1am on the 14th saying they couldn’t deliver on 13th but ‘doing everything they could’ to deliver on 14th. It is now 7pm on 14th—no confirmation and no delivery. And at this point phone answering system says they are closed due to holiday so no one to talk to to run these flowers down. Don’t know what holiday they refer to. No human customer service, No delivery, but they took over $100 from me. This was for a death. Avas Flowers suck!

I have several complaints against this florist:

Having just read many other reviews I should be thankful the arrangement for our daughter’s birthday never arrived.

Negative star review!!! They did not deliver the floral arrangement when they said they could, so I found a different florist who COULD fulfill my order. I then tried to cancel my order with Avas Flowers and they refused to cancel my order (which I then disputed on my credit card). Avas Flowers decided to delivery the $150 “arrangements”. ANYWAY a day later than I had requested and my 3 year old could have put together a better arrangement!

Terrible. I ordered funeral flowers 4 days in advance and after several calls and changes to my order because they could not provide 24 white roses, they still did. It deliver the flowers. They did refund my money but it was neither easy nor were they apologetic. This is likely very near a scam site. Beware. I will not use them again.

This is a complete scam. The order that was delivered was nothing like what I paid for. I chose and paid for a beautiful arrangement and old carnations were delivered. Customer service called and advised they were low on violet roses and would send something comparable -got a 13 refund.

I went online, and purchased, and paid for a same day delivery. This was not fulfilled. I ordered early in the day, and there was even extra charges for the same day. They delivered on a completely different day. For the price paid, this should have been accomplished on day paid for!

I gave a 1 because I couldn’t give a 0. I’m usually one to look at reviews before ordering anything. This time I was in such a rush to order flowers for someone who has just experienced a loss within their immediate family, and what a mistake! Let’s just start by saying when you Google “flower delivery near [any city]” They have their website promoting whatever city you looked up like if it was a local flower shop. This place was weird from the moment I placed the order. I was supposed to receive a confirmation text to verify my number, which was never received. I called customer service and the guy was just giving scam vibes so I immediately requested to cancel my order. He tried offering discounts after discount and I insisted I’d like to cancel my order. He then brought up a “policy” for a 24hr cancellation and since it was same day I couldn’t cancel. I was like ok let me see if these flowers will actually be delivered and wait.

We ordered same day delivery flowers for our granddaughter turning 12. They offered "free delivery coupon" but charged a 25-dollar service fee. They didn't have a birthday assortment available and called offering roses or sunflowers. We declined and asked for a refund. The lady we spoke to said never-ending, "We can get you a different assortment equal to the 100 dollar one you ordered." We ended up with a sad bouquet. Picture provided. Also paid for a balloon which was not received or refunded until I emailed them. This IS NOT A LOCAL business. Call local always has been my lesson. We received these three days after.

I wish I had read these reviews before trying to buy flowers from Avas. I tried having flowers delivered to my sister in the hospital. Just like others have said, the flowers were not delivered the same day. She is in the process of getting moved to a different hospital so I tried to cancel the order. It took me two days on the phone with different customer service agents to try and cancel the order since we didn’t know when and where she was going to be moved. It is ridiculous to have to go through so many hoops and different agents to get a cancellation and refund. However, the last customer service rep I talked to was very kind and understanding. That was the light in the midst of the stress of trying to do something that was supposed to be cheerful during a difficult circumstance. Never again with this company.

I went online to order flowers, picked my arrangement, due date and processed a quite pricey order but they were the earliest delivery and prettiest options online from what I found. Next morning got a text - can't get an arrangement have to get "cut flowers fresh from the farm" and have to wait an extra day for delivery. The worse customer service wore me down and I let it go with the promise that beautiful flowers would be delivered early the next day. Sitting here at 6 pm with NO flowers. Called and the loops and chatbots they have set up are the worse (or the best for them). They hung up on me but were not listening so really no lost. I will file claim with the credit card but will NEVER use them again. They could not pay me to send me flowers if I were planning my own funeral.

I feel so cheated. I ordered flowers from AVAS FLOWERS for my mom's birthday. I ordered them early in the day for same day delivery (actually a day earlier than her actual birthday). At checkout, a $24.95 fee was tacked on although the $9.99 delivery fee was deducted via a coupon code. Total cost was $93 and some change. I thought it was odd that my 9 pm Mom hadn't called or texted to say she'd received flowers. I tried to look up delivery information, and of course, that was not available. At 9:40 p.m. my 81 year old Mom texted me that the flowers were just delivered. She was snoozing in her recliner when she noticed a car pull into the drive. Fortunately, my nephew was there to answer the door, in the dark. The delivery woman apologized that she was running behind.

I had a terrible experience with this company. I ordered the large version of an arrangement with vibrant colors as a birthday gift. It was NOT delivered on the birthday or even the next day. It looks NOTHING like the one shown. See picture. Can you believe that small, drab arrangement cost almost $100??? Will NEVER USE THEM AGAIN.

Ordered flowers for rush delivery. They were delivered at 5pm next business day which was 3 days later. Terrible customer service. No option to cancel your order once placed. They will do anything to keep your order in process. Do not use this. Shop local!

If I could give them a -5 I would. Flowers were supposed to be delivered on Friday, day before funeral service. I received a call late in the afternoon that day they could not deliver them and wanted to deliver on Monday. I told them that was too late and requested a refund. They then assured me they would call another florist and get them delivered prior to the service on Saturday. They again did not get delivered. I called again and requested a refund. By the way, you have to call numerous times to get through because their automated phone keeps saying they have too high a call volume so try the call again later. The girl on the phone gave me a big run around saying I needed to cancel 24 hrs in advance and on and on.

I ordered flowers for my sister's birthday on April 4th. Paid for speedy delivery. I ordered the harmony bouquet and looked like she received the leftovers from that day. The flowers were e hours late and they just sat them on the front porch & took off.

I ordered flowers for my Mother's birthday. I was charged a 24.95 "Service Fee" on top of the 64.98 charge for the flowers and a supposed code for "Free Delivery". They waited until the day the flowers were supposed to be delivered to send me an email saying that they would not be delivering the flowers on that day. I have no idea what "Service" I was charged for, but they totally failed to provide any service. If they were not going to be able to deliver they should have notified me sooner so that I could have made other arrangements or at the very least should have offered some compensation for their failure - they did neither. Terrible service. They falsely indicate that they have a great reputation with all positive reviews, it was not until their total failure that I found this site and all the negative reviews, most of which are extremely similar to my experience. I will never use this company again and recommend all other users to avoid them as well.

You are led to think that you’re dealing with a local florist. You’re not. This is an online florist that charged me about $100 for a tiny arrangement that would be $15 at my local grocery store. The picture on their website, shows this large beautiful and full arrangement. Instead, I received a few miniature flowers that were thrown together. Nothing like the what they advertised. I strongly regret my order and paying about $100 (non refundable) for junk. It’s a rip off.