Avas Flowers Reviews

I recently had a very disturbing experience with AVAS Flowers today. I had a good friend of mine that had lost his son. I had turned to Avas flowers to help me with a little sympathy card and a bouquet of flowers to be sent to the local funeral home within 1/4 mile of the Avas flower shop. 30 minutes before the wake was to start, I received a text from Avas flowers from a different lady which I had placed my order with, and she went on to tell me that their delivery person left for the day, and that they would not be able to deliver the flowers... I could not believe it. I am also a business owner, and if I make a commitment I am responsible to keep it, and I believe if somebody is still there to take more orders, that same person can go 1/4 a mile down the road and deliver the flowers.

Avas was listed as a local florist near the cemetery where I buried my mother. It isn't. It is actually 1800-flowers and if you need it delivered they send the order to Conroy's. Every time I've had flowers from Conroy's they've been terrible and this was no exception. The flowers look like they taken off a grave last week and delivered to us as new. They were wilted, there were big bare spots and was nothing like the picture. When I talked to the girl on the phone she said that Avas isn't a real place, it's just an order collecting website for 1800flowers. Buyer beware.

Avas Flowers is one of the worst companies I have ever had dealings with. I recommend people steer away from, let me explain. I ordered flowers for my wife who was seriously ill after a stroke. I put in an order for flowers on Friday Oct 22nd. Nothing arrived. I waited until the next day, when after other items I could check my voice mail on my home phone. As people know we get numerous hoax calls a day and a strange number without showing any signs of who from just does not get answered. There was a couple of messages being an issue with my order. Finally on Sunday I was able to follow up and found it was due to some of the flowers not being available. I agreed to have flowers substituted and expected a delivery that Sunday…. No. .. nothing. I also found some emails in my junk mail area, the fact it mentions checking for them in your junk emails makes me wonder if this common.

I am beyond disgusted with Avas Flowers. You will not be notified of the delivery, they will not give you the local florist information and last they give you a complete runaround. PLEASE if you are going to send flowers to call a local florist and have them prepare your order. Keep the money with the local shops and not overseas.

I ordered a bouquet to be same day delivery for a friend’s birthday on a Thursday…. Paid over $77.00 for a $49.00 arrangement. The flowers were not delivered on her birthday and the next morning I called and complained and was told they’d be delivered by noon that day, which was Friday. Well, they were not delivered by noon, in fact, I was told afterward that delivery was attempted after her place of business was closed in the early evening! To top it off, they gave me trouble about giving me back a full refund! Frankly, one star is one star too many. I suggest you use a different florist!

EXTREMELY dissatisfied!!! I would give ZERO stars if it were an option. I called from Virginia to place an order a few days ago for a large potted Azalea bush to be delivered to a house in Trinity, Alabama for a birthday. I placed the order with a man whose name started with a G. I asked him THREE times if he could confirm that the Azalea bush would be blooming, since it may be the wrong season to bloom. He assured me each time that it would be "just like in the picture on the website". I said we didn't care what color the blooms were, but we REALLY wanted the order to be FLOWERING when it arrived. I asked if he could check, and call me back so I could change the order if they had no blooming Azalea bushes. He repeated that it would be blooming, took my payment and never called me back.

I ordered "upgraded flowers" and that is not what I got for sure, what I got was some half dead horrible looking weeds. I had to call and remind them of my delivery day that I specified I needed because it was a very special 80th birthday. When the flowers got there I was mortified and ashamed for the arrangement I spent $109.00 on. I contacted them to only get a response of we will give you $20.00 back.. Really I want a full refund and you can even come pick up your crappy flowers. No response... I WILL NEVER ORDER FROM THEM AGAIN AND I WILL MAKE SURE NOBODY ELSE GETS SCAMMED TOO.... STAY FAR AWAY FROM THIS PLACE!!!

This is the first time I ever ordered flowers. I set this up to be sent to my grandpa that is currently in the hospital. This was a HUGE disappointment! They looked Nothing like the picture. And when I called to complain they offered me 50% of the flowers but I would still be out 50 dollars! They offered to pick them up and then I would get a refund but my grandma took them home to be put in water. This is not a good company to order from. They deliver flowers you would pick from a dingy field!

I placed an order online for an arrangement to be delivered the next day by 2PM for a funeral service. I paid the $21 service fee of which Avas said they charge to "ensure proper handling of my floral arrangement" and yet 1 HOUR before the service I was contacted by an Avas representative stating they could not get the arrangement to the service in time and that they would like to deliver the arrangement to the family home. What kind of business model allows for a company that has deliveries to not check the delivery schedule the very first thing in the morning so that they could contact their customers if there was an issue? 1 HOUR prior to the service...what did they think? Needless to say I requested a full refund and will NEVER USE THEM AGAIN!

I ordered flowers for $59.99 with expedited delivery of $9.99 which was supposed to be delivered before 2pm. It was delivered at 5:30pm. We ended up late for the birthday party which started at 5 pm because of the late flowers. Called Avas and they couldn't even reach the local florist. Christina from customer service deducted the $9.99 expedited charge. Also, this company should put in bold numbers that they are adding $20 service fee. It's ridiculous. And lastly, the flowers were not even that fresh. There will be no next time with this company. That's for sure.

The product delivered is absolutely nothing comparable to what is advertised in their website. Do not tell me pineapple and kiwi are not in season in the town it was delivered to. The basket didn’t have any paper stuffing/filler at the bottom. The fruit and cheese were slopped in haphazardly. The fruit that was in the basket still had the barcode stickers on them, and one of the fruits still had the protective foam sleeve on it. IN. THE. BASKET. For $118 delivered, please make an honest effort.

Ordered flowers for my stepdaughter's birthday and was called to say they couldn’t deliver it to her school because it was past 2pm. I ordered prior to her birthday. Then they wanted to call her and get another address to deliver the next day. Then the specialist says, "Sorry we will add to your bouquet and give you a discount because of the inconvenience." Two days later a different bouquet arrived. Not what I ordered but what the specialist promised to add to the original bouquet. I called and they said, "Oh we will make it right," but then said, "We delivered flowers and gave you a discount (which I haven’t received yet) and you were told the original bouquet wasn’t available"… Um no I was not told that!!

I ordered flowers for my wife but they never arrived plus they charged an extra service fee that was not made clear before the order submitted. I have tried calling many times but the phone is always busy. I have submitted complaints numerous times through their support section of the site. I don't hear back and I have not received a refund. I would never use them again!

The first time I ordered flowers they called back later that day about an hour before actual delivery time and told me that the flowers were not available. They wanted to give me a discount and I could order roses that were one of three that were shown or sunflowers which she is neither one of those people that I was getting the flowers for. I wanted my money back because they couldn't deliver that particular arrangement and they couldn't deliver any flowers until the next day which I said no the second time they couldn't deliver it to the address and that's where I wanted it delivered. So my experience never again. I should have learned the first time

I ordered flowers for my 92 year old mother flowers the day before her birthday. I was contacted the day after because there was a problem with the address. The address was verified, and I have my sister's phone number because she lives close by. I was supposed to get a "delivered notice" and didn't. I tried to get information from their website, but got nowhere. I tried calling and waited far too long and hung up. This was especially hard as my mother is being put into hospice and this is probably the last flowers I'll ever send her. I will not use Avas Flowers again.

I ordered a flower arrangement in a balloon for a sick co-worker on September 24th 2021. I requested they be sent the same day. I was guaranteed if they would be. I later get it email telling me that they didn't have that Arrangement but they would guarantee I would have it on Monday September 27th 2021. It is 719 p.m. Eastern Standard Time and still no flowers have been received by my co-worker. I sent emails and I called.

You send flowers for an occasion. Avas Flowers decides they will deliver the flowers whenever they feel like it. I purposefully ordered birthday flowers for the occasion and they arrived a day late. Now I look like I forgot when I placed the order over a week ahead of time. No call, no email. When I called them I got a robotic answer that then hung up on me. No way to even call to complain. There are plenty of reputable florists out there. Stay away from Avas Flowers. Never again.

I ordered flowers for a funeral that was on Saturday, I ordered the flowers on Tuesday. On Wednesday I got an email saying that the order had been canceled and I have been refunded. I called on Thursday and spoke to someone who said that the specific flower shop could not fulfill the order but she had found another one in the area who was able to deliver them on Saturday. I asked again to clarify that my flower order would be delivered to the funeral Saturday morning, the representative said yes it would be.

I ordered a $175 dozens of roses with a vase for a surprise on my wife anniversary to her job. The roses came mailed in a box from UPS. Roses was dry and old. Vase was a size of a cup. I tried to put the roses in the vase and it tips over. I was so embarrassed. I looked cheap. I don’t recommend anyone to purchase from this company. First and last time. Not worth the money. I rather go to Walgreens and purchase roses if you want quality.

I ordered flowers on 9/11 to be delivered on 9/22. The bouquet was going to a couple who had lost a baby and 9/22 was the due date. The reason I picked the bouquet I did was for the specific colors. Blue was very important since the baby was a boy. The bouquet ended up costing us $88. It was a $49 bouquet. They received the bouquet and it looks nothing like the photo. No blue flowers. I am giving a generous 3 stars since they did deliver on the right date. But in 11 days they couldn't get the right flowers together? Will not be using them again.

Ordered flowers for a family funeral 9/9/21 and set up delivery for 9/12/21. On the Morning of the funeral (9/12/21) I received a text message saying the order had to be canceled because of unforeseen circumstances and I was receiving a refund. Waiting until so close to the delivery time left me with no alternative and I was not able to have an arrangement at the funeral. Avas gave no indication that delivery could be an issue at the time of purchase or in the days following. I don’t see how waiting that long to tell a customer their order is going to be canceled is considered good business. Calling their support line is useless. They offer no explanation but they do say that it is something that will never happen again. That does nothing to address the terrible position they put me and my family in.

This company offers same day service but does not deliver same day. I attempted to cancel and they refer you to their legally binding contract. Do Not Use Avas! These flowers were for Sympathy and to be delivered to the family of the bereaved, no notice, no delivery!

Placed an order with Avas Flowers in Abingdon Maryland. They did not deliver the flowers to the funeral home as instructed and confirmed. When they contacted me to inform me that they would not be able to make the delivery they offered me very little comfort in apologizing and making it right how can you make a funeral mistake and not have sympathy to own up to your mistake.

After ordering flowers for delivery Avas Flowers added a completely bogus $24.94 SERVICE FEE to the total charge, but they don't tell you about this extra service fee anywhere on the website or at the time of ordering. You only find out about it AFTER your credit card has been charged. This is in addition to the cost of the flowers, taxes and a $9.99 delivery charge. This has got to be a complete scam and is disgusting!

1. This is NOT a local florist. 2. I spent $100 on a floral arrangement in a vase, requesting quality flowers with NO carnations and NO pink colors. 3. They sent a pathetic arrangement which listed for approx. $40 on their own website. It was not at all what I requested and was 6 yellow roses, large CARNATIONS, and PINK alstroemeria. When I saw the bill, they charged me $4.99 for a card, $4.99 for a bow, 9.99 for delivery, and $20.95 for a "service fee", bringing the cost of my "arrangement" to $59.99 and just under $40.00 for misc. fees! I worked as a florist for many, many years and the tiny little cards that are sent with orders cost virtually nothing. I did not ask for a bow, nor was there a bow on the arrangement, so why charge $5.00 for that?

I ordered a “Colorful Sympathy Standing Basket” for a funeral in Lynchburg TN. I paid $142.25. The picture was beautiful and I was assured that the delivered product would be the same as the photo. It was not even close to what I ordered. The arrangement was in a small cheap white plastic basket. The few flowers were anything but colorful. I was truly embarrassed when I saw it. I could have found something nicer at a dollar store. I would NOT recommend using this company. The customer service rep offered a $10 credit! I doubt the entire arrangement was worth that!

My goodness. Compeltely upset and appalled with this company. I ordered flowers early in the morning on a Friday to be delivered to my dear sister for her birthday and was contacted at 6pm telling me the florist could not complete the order and the soonest they could send them was WEDNESDAY the following week. I have never had this happen before and customer service was a joke with an offer for 30% off. STAY AWAY.

3 flowers in a terrible type of basket received instead of "Assorted Plants in a Basket - DELUXE " The most embarrassing is that I paid $104 for a welcome new baby flowers DELUXE. The 3 pieces of flowers received -- the type that would go for a funeral. Such an embarrassment. I could not apologize enough to my friends for what was done by this company. I can not stop crying. I will try to dispute this charge with my credit card. DO NOT ORDER FROM THIS COMPANY. And they "substitute" the rest of the flowers with a regular balloons. Rip off.

I placed an order for a beautiful Feminine Charms bouquet with the chocolates, which was $132.05 with free delivery for my sister's birthday on 27th August 2021. The flowers were delivered on 28th without chocolates. I was absolutely shocked when I saw what my recipient received: the flowers were not arranged at all, and looked like some poor and death flowers that the people threw away, put together and delivered as is without the box of chocolate. The number of my order is #**. I feel absolutely embarrassed I sent these flowers on my sister's birthday. Please refund or explain!

I ordered flowers for my mother in law's birthday online. I have used Avas before with minor issues. I thought they were local. This time after I placed my order I received a confirmation email. I did not look at it until the next day. There was a service fee of $20.95. I did not see any mention of this fee when checking out. Look over your order.

I ordered flowers for a friend's mother’s funeral. Ordered the flowers on August 5, 2021 for a Rosary on August 8 2021 and funeral on August 9, 2021. After ordering a gentleman called and said that the basket I had selected was no longer available. So I said to make and send something that was comparable. Today August 17, 2021 was notified by Avas that NO BASKET WAS DELIVERED. REALLY could not deliver when its order was placed 3 days before. Will see if refund is credited to my card. They really deserve less than 1 star.

This place was horrible! Do not use them. I ordered flowers. Paid more for same day shipping. Never heard anything. Tried to get ahold of them, couldn’t. Then the next day got a call saying they would deliver them never did. Said they didn’t have the flowers I ordered and offered me some roses instead and could deliver them 4 days later. So I asked for a refund and still haven’t received it.

I wish I could upload pictures here.. I placed an order for a beautiful bouquet, which was $91 with free delivery. I was absolutely shocked when I saw what my recipient received: the flowers were not arranged, looked like some random flowers picked up from the closest grocery store, put together and delivered as is. I feel absolutely embarrassed I sent these flowers on someone's birthday.

***BEWARE OF AVAS FLOWERS IN ZACHARY, LA*** I called Avas florist in Zachary, LA., on Aug. 02 at 10:00am and had them guarantee the order I placed online earlier. Would be delivered by 2:00pm since I paid rush fee and they agreed to the specific details for flower types I noted. I stated no roses since she doesn't like roses. About 1:15 I received an email stating my order couldn't be delivered by 2:00 and would be delivered next day. What? I paid a rush fee and he guaranteed me it would be delivered by 2:00!!!! After reading reviews I see others say this happened to them as well. When she did receive arrangement the next day it included a few snap dragons and ROSES ONLY when I specifically stated NO ROSES!!! Most stems were starting to wilt and some petals dying!

First of all, they sent me “delivered” message. So I thought the balloons were just waiting for volunteers to delivers to my grandson’s hospital room. 2 days later, I receive a call, stating the hospital didn’t accept balloons (COVID) and they would deliver to house. Not true - I called hospital before ordering. Dishonest Driver!!!! She called hospital herself and confirmed, then Promised to have them delivered that day—which never happened!!

I detailed the type flowers that I wanted sent to my sister-in-law, the arrangement looked terrible, the vase was not what they said would be used, the ribbon was pitiful. I called the store twice, the first time I WAS assured by Amy that they were going to replace the flowers, but did not, I called again, talked to Analyn, she apologized and assured me that they were going to send the arrangement that I requested THAT DAY. Again, no replacement. I am out the $115.00, and I feel that I have been lied to over twice.

I had the worst experience. I sent a dozen Roses to my mom. And the flowers were so gross they have brown things all over it. The water was dirty. I’m so upset and my delivery was change to the next day.

These are the worst flowers I ever sent. $100.00 I could have done better with flower from a gas station. The lady had 10 days to live and had to look at this crap. Terrible flowers. Do yourself a favor, don't go through Avas flowers in Trenton.

I am recovering from surgery and received flowers a day late from AVAS Flowers. As soon as I opened the box and saw a generic 12 stem bunch, I immediately thought of the ones you can buy at Walmart for $4.50. These are not what my sister would choose. I sent her a pic and she was shocked by this cheap bouquet of daisy varieties. She showed me what she thought she was getting. So far apart from the flowers that I received. How sad that scammers are in every aspect of our lives. Do your research people and read reviews before you shop. It is sad that when someone cares enough to send flowers, they have to deal with thieves and scammers.

I had a floral arrangement ordered for a funeral and I was promised by Joseph 3 times that they would be delivered on time. I was worried about them not being delivered on time, so I continued to confirm with him they would. He assured me they would. The day of the funeral comes and I called to check on the arrangement. The company said they would not be able to deliver it before the funeral because they do not deliver on Saturday or Sunday. I asked to speak to Joseph again, and of course he was not available. I continued to speak to 5 different people and no one could help or explain why I was assured the arrangement would be delivered but they do not deliver on that day. I was not able to have flowers sent to this funeral because of this company. Do NOT trust their word if you want your arrangements delivered at all or on time.

I am a florist, and I just want to pre-warn everyone to do their research. This is not a local florist and a scam. Do not order flowers through them. We were accepting flower orders for a short period of time and were recording angry phone calls from customers that ordered through them. We had a customer that spent $250 and we received about $85 of that from them. They are now calling and lying that they are from a different wire service to try and get us to take the order. Please search for a local florist in the area you want to send flowers. You can usually find them in the google addresses. I hope this is helpful.

Flowers for a dear friend's funeral were canceled the day before services. I was then pressured to order a “designer's choice” arrangement to be delivered to an alternate address at an unspecified time.

This was my first time purchasing flowers from Avas Flowers online. Purchasing process was very easy. I was able to get free same day delivery which was pretty awesome. My recipient got the flowers on the end of the day. The reason for only 3 stars is because they need to improve delivery status; there was no communication on delivery status. I kept sending inquiry request online, finally someone did called but didn't leave any messages. It was very frustrating. Finally at the end of the day, I got an email and text messages stating that my order was delivered VIA FedEx. I wish they would improve their communication by alerting customers regarding delivery status is on its way and send delivery picture. When you are sending flowers to surprise someone, you are anxious to know if your delivery is on its way!

Did not send the bouquet I ordered. I have the photos of the bouquet I ordered and the one I was sent, and they look nothing alike. The one I ordered is beautiful and the one I got looks limp with different types of flowers.

The advert says next day deliver. Next day no delivery, 2nd day the customer service had no idea if flowers I ordered were delivered. So they called my daughter not me the purchaser. Mgr. ** and Cloe customer Svc tell me, they offer, getting another florist. Too late daughter will not wk to receive. Reimbursement held 10 work'g days. They are still making money. Customer Svc is located out of USA, they quote a script. This so called florist is a Rip off. Do not Buy!

My mother was sent birthday flowers from my out of state sister who used, Avas Flowers who contacted a local florist, Stems&Such, Kouts, In. They delivered flowers in a black hearse. Very upsetting for a bereaved widow.

I went to www.avasflowers.net online to order flowers and a "plush," "soft" teddy bear to be delivered to Great Grandpa William **, at a memory loss facility, Glen Park at Boynton, in Glendale, CA for his 84th birthday. Great Gramps is a 101st Airborne, Screaming Eagles, Paratrooper, he was diagnosed with Alzheimer's/Dementia and is wheelchair bound. Our Son came down with Covid/pneumonia and had to be hospitalized at Mayo Clinic in AZ. We drove from CA to AZ to help him and take him to ER, and a few days later his Dad and I came down with Covid so we are quarantined. Great Grandpa had no visitors for his Birthday June 9th.

I bought a flower arrangement for my girls bday the day before, It was never sent, customer service put me on hold multiple times promising me product. When wanting to cancel they put me on hold multiple times. I'm Fighting this, CONSUMERS WATCH OUT FOR THESE PEOPLE. Don't be mislead by the voice they portray by phone. It's best to buy your stuff in person. Do not make the same mistake I did. Avas Flowers is fake website who like to scam people.

BUYER BEWARE!! No flowers, No delivery, No contact, No email, No phone call. But immediate charge on my credit card. Upon requesting a refund after they missed the birthday delivery by two days, they THEN started sending me emails about how the arrangement I ordered wasn't available and would delayed. First, one delay and then another. Still no flowers, no delivery, no refund....NOTHING. AVOID THIS COMPANY AT ALL COST!!

NOT A LOCALLY OWNED company! BEWARE OF THE FALSE MARKETING!!! No clue who actually owns “Avas” but they work with local AFFILIATES to fulfill all orders. What does this mean and how does it affect your order? It means they have MANY agents who process your orders and relay those orders to OTHER agents at local facilities that may or may not even be able to accurately fulfill your request(s). They advertise generic items with broad descriptions and leave fulfillment to the discrepancy of those local florists. The final product you receive will be nowhere near what you expect or what is pictured/advertised.

I ordered flowers for my 93 year old mother for mother's day. Three weeks later and still no flowers. Based on their web site I thought I was dealing with a local florist, so shame on me (and credit to them for making a web site that fools you into thinking they are local). Anyway, given how busy florists are on mother's day I could forgive the lack of delivery. What caused me to write this review is the complete inability to reach their customer service to inform them that they did not fulfill my order.

Will never use this service again. They substituted my order with something that was frail and wilted looking and had no fullness to it. I have pics to prove it. The type plant I ordered had a specific underlining meaning. Very hurt and disappointed. The recipient had to Dr up the substitute and change the pot. It was for bereavement and cost me $80+. Phone number provided was for Spanish speaking only. Advertised as if in Gary Indiana but later discovered they were not. Never again!! Won't recommend either.

I placed a flower order for a friend's father who passed away. It was supposed to be delivered on 5/13/21. The arrangement with delivery was $118.60- I received my confirmation, but when I spoke with my friend 5/18/21 she said she did not receive a delivery. It was extremely hard to reach anyone by phone, so I emailed company for explanation. All I got was, "Well do you want it delivered today (services were yesterday)!" No, I am sorry just a "Well do you want refund?" No, I replied. I want these flowers delivered and how are you going to compensate me (your customer). Spoke to a supervisor that offered $20.00 off- unacceptable!!!! I WILL NEVER USE THIS FLORIST AGAIN. :(

First I fully understand my order was placed during one of the busiest times (Mother's Day), so substitutions would have been fine. I ordered the Blooming Daisy Basket however not only were there absolutely no Daisies in my basket but the flowers were dying and dead by day 2! I don't understand how any delivery person could be happy bringing such an order to customers. Not only did it make me sick I didn't get what I ordered but embarrassed and appalled as these were for my In Laws. Thank God I have wonderful In Laws who understood. I will NEVER order from Avas Flowers again, not only is their website hard to navigate, but their Customer Service is terrible. They have no empathy in their voices for your concerns and they will not refund ALL your money.

I ordered flowers for my Mom for Mother's Day 15 days early and I could only select flex delivery (that meant Fri, Sat or Sun). I was ok with the Flex delivery as my Mom lives in Florida and has an active social life. I called my Mom on Mother's Day to see how she was and if she received the flowers and she said No. It was early in the day and I thought the delivery people were busy so I wasn't worried...until that night. The Flowers never came!

The flex delivery flowers I ordered for Mother's Day never got delivered. Customer service was an absolute nightmare. I had to go through hurdles to speak to a real person, I got the call transferred to a number that didn't exist 7 TIMES to reach the right department, and when I finally got to the right department, they hung up on me. Do not shop here unless you want to pay way too much money for flowers that never come and ruin your morning trying to get a refund.

Placed an order for flowers, paid a significant premium given their upcharges and service fees, and was notified a day later that chosen bouquet was not available, and thus was forced to cancel. I went back to the site, selected a new bouquet of flowers that were allegedly available, gave permission for substitution, agreed to flexible delivery timing of four day window, three days beyond my desired delivery date. 2 days later, I was notified - out of the blue - that they were cancelling my order. No reason given. I called, got transferred between 3 people, none of whom could provide an explanation or fix the problem. This was the ABSOLUTE worst customer experience I have ever seen. I WOULD NEVER, EVER, EVER DO BUSINESS WITH AVAS FLOWERS AGAIN.

I specifically chose a florist in the city my daughter lives in to ensure delivery for Mother’s Day. I ordered an arrangement, asked for Friday delivery and paid in full. Today, the day the flowers were to be delivered, I got a text and an email telling me my order could not be fulfilled. No explanation as to why; no offer to substitute another choice. My payment was refunded and I was offered 15% off my next purchase. No, thanks! You ruined Mother’s Day! No one else can deliver before the 13th. I will never order from Avas again. Totally disgusted.

I order flowers, they took my money and didn't deliver, they cancel my order and I am the one that had to call and find out why and to get my money back. Not a very good way to run a business. I won't be back and buyers beware, they are not the best as stated.

My mother was in the hospital preparing for open heart surgery. Her surgery was Friday before Mother’s Day. I placed my order online that said same day delivery on Thursday morning. I received an email that asked me to call because there was a PROBLEM with my order. I called them immediately after receiving the email. I was told my order could not be delivered that day. After talking with them for 17 minutes they GUARANTEED it would be delivered by 12 on Friday the day of her surgery. By 3 pm I called because she had not received them yet. They could not tell me why. I explained I could have got them somewhere else but they GUARANTEED they would be there. I requested a refund but was told they were looking into it first. I paid $107.00 for nothing.

Failure to deliver on day requested. I called to assure delivery and was told they could not meet the promised date. Then too late to order from another florist. Recipients did not receive any gift for their anniversary.

I order a Peace Lily On Tuesday for Delivery On Sat for a Memorial Service (starting at 1pm). At 10am the morning of the service Avas flowers called and cancelled the order. I told them I would take another Plant/flower product. They could not deliver, offered my a "discount" to ship to the person home. I told them to refund my money and thank goodness I was lucky enough to get a Local florist to get my delivery out and on time. I WILL NEVER use them again.

They could not deliver, did not have my arrangement, they kept me on the phone forever trying to sell me on when they could deliver an arrangement of their choice (not mine). I kept saying, "Cancel my order please," but no! "Well sir I can offer you 30% off, no cancel, but sir, let me see if I can find another florist, no cancel, but, but, but." I had to hang up on the woman with the Indian accent. I don’t even know if my order will be canceled and refunded. Worst experience ever! I’ve ordered flowers in other states with no hiccups from other online dealers. Got this while writing this review: Regarding your Avas Flowers Order #**. A refund in the amount of $115.93 has been issued. Text HELP for help or STOP to Cancel. At least I got my money back

Avas Flowers is a national florist that deceptively markets itself as if they are local. They contract with local florists to fulfill orders just like FTD or 800 Flowers. Avas missed delivering flowers on my sister's birthday, despite promising on their website delivery on a Sunday. I called to cancel early Monday morning before the local contracted florist opened. The Avas rep assured me my order would be cancelled and that I would receive a full credit back to my credit card. Long story, but the order ended up getting delivered and only after several calls and holding with three additional Avas customer service reps did I get a partial credit back to my credit card.

Ordering from Avas Flowers was incredibly frustrating and upsetting. When I look at an online image of an arrangement with the price next to it, that is the arrangement I expect to receive for that price, but when you select the image, you then see it was an upgraded version of the arrangement you were looking at which costs at least $10 more and there’s no picture of the standard version if you select that option (at the price you thought you were going to pay). When you call the contact number, you do not reach the local shop. Also, there is a $19 “universal” service fee applied.

After 5 orders with this 3rd party floral distributor they sent a pitiful $100 purchase to my 82 year old Mother ... She did not want me to know that when it arrived, she went into her own yard to gather up flowers and foliage to place in the container to Doll It Up .... Local Florist that delivered the mess was Leo ** of Lynchburg Va... When contacted they blamed Avas but Odd Fact is No one minded taking my money .... Yet Customer Service was Nill.... Will never use again.

The bouquet showed up at the very end of the second day and looked very little like what I ordered and without the balloon. At least they showed up.

I placed an order on Avas Flowers website with the "same day delivery" promise. They charged a service charge and delivery fee. The flowers never arrived that day. After 7:30 pm, the recipient received a phone call asking if they really wanted delivery that night or if they wanted to wait until the next morning. She said the next day as she was settled in for the evening and didn't want to have to wait for a delivery. She has yet to receive it and it is now late morning of the following day. I called Avas to address the issue. They offered me $10. I paid a combined $31 in delivery and service charge. I received neither service nor delivery as of yet. They came back and offered me $19.99 and a $5 off a next order. I refused sticking to $31. A final offer of $25 which I reluctantly accepted. I also tried cancelling the order which they refused to do. So my recommendation is to NEVER use Avas Flowers.

My wife was having a bad day at work, so I called at 10:30am to see if they could deliver by 2pm same day. He said yes, positively. I asked again, "Are you sure," he said yes. He even stated that they would probably arrive at her office by 12:30. So I proceeded with the order. My goal was to brighten up her day. By 3pm, no flowers! I called "customer service" and was given the run around for 40 minutes. So I demanded to speak to the escalation dept/supervisor. I was again put on hold for 16 more minutes listening to music. When a supervisor finally picked up, she told me no refunds, and to look at their online refund policy. I asked if they record calls, she said yes. I told her again that I was lied to and I asked her to listen to the call. I was told it didn't matter! I would not have ordered the flowers if they did not lie to me about the delivery. DO NOT BELIEVE THEM! THEY WILL NOT STAND BY WHAT THEY TELL YOU!

They waited 30 mins before funeral to call and say they could deliver red roses which I did not order. 3 days after the funeral that I ordered flowers for to start with and when I ordered flowers for funeral they recommended the flowers I bought for the funeral and message and say they didn’t have those flowers that they sold me so now I didn’t have time to even order flowers from a different place. They left me with 30 mins to try and get flowers to a funeral to show my respect, I’m hours away from is the reason for ordering online. These people are so ignorant. They ruined the way of me to show my respect for the departed. I would not recommend buying flowers from these people for any occasion.

I ordered flowers for both my mother and mother-in-law for their respective birthdays. Both orders were late, one the day after and one 5 days late. They were unable to deliver what I ordered. While they did offer me money off my next purchase, thanks for at least attempting, I am so disappointed that the deliveries were not carried out as initially scheduled. I would avoid in the future... I will work with a local florist myself.

On 4/9/21, I placed an order online w/ Avas Florist thinking it would be 49.99 for the flowers w/ a delivery charge of 9.99 plus tax. When I went to end the order, they tacked on a transaction fee for the total being 85.43. I never saw any info re: a transaction fee. I had unintentionally ended it and was upset about it going through w/ a transaction fee. The transaction fee was so upsetting I immediately called the company to cancel to be sure the transaction would be cancelled right away. Again, nothing was mentioned thru the ordering process about a transaction fee! To cancel, I went thru the phone’s options until I got to the cancel option. The recorder reconfirmed my confirmation # and told me that the order was cancelled. It did not give me a cancel #. It was worrisome to me, but I let it go.

Horrible customer service!!!! Never order from this place. Call 1800 flowers or Ftd. Don't waste your time!!! Placed an order for a funeral and they promised a delivery just to get a text 10 minutes later saying it couldn't be delivered for another 4 days....After talking to some sweat shops in china and India and getting hung up on 5 times they finally canceled the order. Never order from this place!!!

I ordered a fruit basket. They said it was delivered and it never was. Please save your money. Horrible business. Please order nothing from them. Terrible customer service. Terrible everything. I wish I read these reviews first.

I ordered flowers and bear with balloons and was extremely disappointed in size of both. I feel the picture of product is very misleading and I even upgraded the flowers. I don’t know how the bear even held down the balloons and was so embarrassed I went to store to buy another one. Will not ever use Avas Flowers again.

Avas Flowers is a TOTAL disappointment and I want to warn everyone that this company will rip you off!!! I spent $170.00 after a supposed discount to send the Pink Blushing Roses to a family I totally adore on the anniversary of their child's death. Avas sent them a lackluster bouquet of RED roses instead, and it looked like someone just threw some roses in a vase, like my 8 year old did it. Actually, my 8 year old would have done better.

I placed a floral order for delivery on 4/2 and paid much more than such items delivered in the past have cost. The website indicated that delivery would be 4/3-4/4 (Easter). The next day (10:52am), I received notification that I should call so my needs would be better served. I called and was told the delivery could not be made until 4/5 because the arrangement I ordered was unavailable. This information should have been shared prior to accepting my payment. No refund was offered, just an insignificant discount on a future order. Later (8:24pm on 4/3), I received an e-mail with a link to select an alternative floral arrangement. The link does not work. These people are thieves (taking money when not having the item to deliver) with incompetent supply chain/website communication.

I was sending a colleague an arrangement after a huge favor she did for me. I made a mistake using your business and thought it was a local florist so I wasn't trying to support the business rather than using 1-800 flowers or Amazon. Here is the course of events: 3/31 - I placed an order for a LUXURY arrangement of tulips online. I never received a confirmation email so I called back - spent 40 minutes on hold to then be told that there was a problem with my order. They said that the tulips had to be sent in and they wouldn't be able to deliver until 4/1. I said that was fine. I then received a tracking number. 4/1 - I looked up the tracking information and saw that my order was delivered in the afternoon.

I really wish I did more research before I ordered flowers for my aunt in Arizona. I thought I was supporting a small, local business. The arrangement I ordered and paid over $100 for was NOTHING like what was delivered. There wasn’t a single rose in the arrangement and the flowers were wilted and pathetic looking. They should be ashamed of themselves for charging so much and delivering cheap arrangements that look like a child put them together. People order flowers to lift people’s spirits and I was truly embarrassed when I saw the photo of what was delivered. I’ve filed a complaint and am disputing the charge through my bank. Don’t make the same mistake I made... avoid this company!

My parents live several hrs away and haven't seen them since covid hit... So I ordered my sun, moon, star flowers.. However I didn't get an invoice they substituted with 24 roses. But that's not what they got either. Instead they sent them white, pink and yellow daisies.. It wasn't even full...I could've picked them out if their yard... Was definitely not worth $86.85. When I called and complained they knocked off $19... Which is less than the service fee of $20. I would never order from this company ever again. Can't believe they send crap. And when I wrote a review on their site it never got posted. Pretty sure they screen for only good reviews. Not worth the money...

Initially I made an error with the delivery address. Called Avas Flowers and the automatic system said that all modifications can be made online. I Made the address modification and got a successful message. The Flowers were delivered to the first address. I called customer service and the so called customer service agent said did you take a screen shot. I said I didn't think I had to. Long story short my love ones who just lost their mother didn't receive my condolence Flowers and I am out $108.

I ordered flowers for same day delivery, received an email that they had been delivered. They had not. Four calls to the customer service department and 48 hours later flowers have still not been delivered.

I ordered a large arrangement, at $64.99, which was a $15 upgrade to their $49.99 arrangement. They sent me a receipt for the $64.99 arrangement, but sent the order to the florist for a small arrangement, which was listed at $39.99 and Avas Flowers would pocket the additional $25 I paid. I have photographic documentation for all of this.

I ordered from Avas flowers online for my daughter's birthday. She is in another state at college, and I ordered way in advance. The flowers showed up 2 days after her birthday. No email, to let me know anything. Trying to reach someone, on the telephone is near impossible. The flowers she received were not the flowers I had originally purchased. This place needs to be shut down. I wish I had read the reviews before. I tried to contact customer service after the fact also, and no response.

I ordered get-well flowers from the company--never received them. When I went to their website they claimed the flowers were delivered, yet there's no date/time, and no one signed for them. I can't reach them on the phone (it rings twice and I get a busy signal). I don't even have a valid e-mail address for Avas Flowers.

I wish I could put photos on here for you to see. We ordered 2 dozen pink flowers in a vase and paid $152.95 and were mortified at the church to see about 10 tulips in a cheap vase. It was from the mother, of her dead daughter (died at age 59 unexpectedly). Palm Harbor Florida. Cannot reach them by phone, have to submit complaint online. Shameful. We trusted them. Embarrassing. Very sad to see, in front of the podium at the church, with her name on it.

I've tried contacting Ava's Flowers several times to no avail. I ordered flowers to be delivered on Friday 3/5. After I received the confirmation it said they would be there by Tuesday the 10th. I tried to cancel them on Friday when I realized they were going to make it in time but I was hung up on. I tried to cancel through the website but I received a notification that it was after the cancellation window. The flowers were not delivered until Wednesday the 11th & when they were delivered they were not what I ordered. I ordered the Birthday Indulgence. Yes, there may be a substitution that would have a similar look/feel but the flowers that were received were nothing close to what I ordered. They were nothing special, in fact, I feel based on what I received I was grossly overcharged.

The company issued the refund.

Ordered a balloon bouquet for my brother's 60th birthday. Called me to say they were adding flowers to my order at no charge to me. They neglected to tell me they weren't delivering the balloon bouquet I ordered. The delivery was made 2 days after my brother's birthday. A pathetic box of wilted roses that weren't even arranged. Tried to contact them on their website but it's completely not user friendly. Takes you around in circles. Wish I'd reviewed this company first. Completely misleading advertising and definitely scam artists. Avoid this company at all costs. Shame on you Avas for cheating honest people. Hope karma finds you.

Flowers were never delivered, can't get through with the number they give. I emailed several times and keep getting same generated email back from them! Tons of bad reviews I should have read before placing my order! Something needs to done about them!!!

Flowers not delivered on time. They changed delivery date twice. Delivery date was 3/12/21 by 7pm, then it was Saturday 3/13/22. Now it is 3/16/21. Try to cancel but they have not contacted me. Try to call 4 times but after 18 or 19 minutes they disconnected me.

I would give Ava's Flowers a 0 star if I could. I placed an order for my sister's birthday on March 11th to be rushed delivered before 2pm. I ordered the Princess for a Day "as shown" for $59.99. I also ordered a mylar balloon. I was in a bit of a hurry while placing the order and missed the part where there was a $20 service fee and did not see that until I received my invoice in my email. I decided that was my fault. THe total for my order was $103.23 with the flowers, the service fee, rush delivery fee, mylar balloon and taxes. When my sister received the floral arrangement she sent me a picture. I really wish I could post the picture here. I was NOT happy with the product. It looks nothing like the photo and the arrangement was not near a full.

DO NOT USE THIS COMPANY! Ordered an arrangement for a couple who lost a child to be delivered to their home on a particular date. Wasn't delivered on the date and was delivered to a UPS store. When contacted they asked if the recipient could just go pick it up from the store. I said absolutely not. After being on the phone for 20 minutes there was nothing they could do about it. I did get a full refund. I'd give them less than zero if I could.

I have found Avas Flowers unreliable and dishonest. On Feb. 17, I placed an order for flowers to be delivered in Durham, Ct. on Feb. 21. By Feb. 27, the flowers still had not been delivered, and I cancelled the order. Nonetheless, Avas has collected $96 from my credit account. There is no way to discuss the issue. When I call, I am put on hold for 15-20 minutes before the call is disconnected. On the web portal, they reject my claim for reimbursement (filed Mar. 9) because they regard it as too late. I found this co. by searching for "flowers, Durham, Ct.," and imagined it was a local business. I should have looked more closely; they simply contract with local dealers from their headquarters in Delaware.

Ordered a medium sized peace lily plant for a 3 year old's funeral for $90 that should have been at least 3 ft tall. Received a small table top peace lily for the total price, with taxes and fees, of over $117! On their website the plant I received was $42.99. I asked for the difference in price that I paid without even asking for the tax and fees. Had to fight for a refund of $30. For an additional $17, they would have made me whole, but said that would cut into their profit. Would NEVER use again or recommend them to anyone. They used a florist in the Charleston, SC area called Blooms & Stems. Stay away from them also!

Flowers were NOT from Ava's as paid for. Flowers were not fresh and was delivered by Safeway. Paid for a bow but received a tiny ribbon, paid for mylar balloon that wasn't included. The arrangement was supposed to be a large arrangement as promised by customer service. What was received was comparable to a medium arrangement. Emailed Brian **, Ava's management but have yet to receive a response.

I ordered flowers as a present for my sister. At the day of delivery they sent an email that I need to change my order to another one and provided 4 other horrible bouquets as an alternative with delivery date starting from the next day. When I wrote that I need flowers today, not tomorrow, and I want to cancel the order if they can't deliver it in time, they answered: "Your order has already been processed and will be on its way to be delivered on your requested delivery date." I believed them, but later I found that they lied and sent them tomorrow, not today. Horrible service! "Thanks" for the "great" holiday, Avas Flowers!

I don't think Avas Flowers is totally to blame for this but I ordered a funeral spray for an out of town funeral in Louisiana and their partner local to the funeral did not deliver the spray as pictured online at Avas flowers. Some of the flowers were falling apart due to lack of water or being past prime and the colors were totally the opposite of the picture. Online the picture showed pastel flowers suitable for a woman and the spray delivered was a hideous autumn orange brown and gold. It's stood out from everything else at the funeral and I was embarrassed because it did not represent the beautiful person I sent this for. True I did not take a picture of it nor did I complain for the first 10 days but the more I thought about it the more I thought this was wrong. Avas is not willing to do anything about it which due to the time I semi-understand --just putting it out there when you work with a broker for another local florist you may not get what you bargained for.

I ordered a funeral arrangement for my brother-in-law. A beloved police officer who passed suddenly. I ordered the largest standing spray I could find together with a large blue ribbon, large teddy bear and large sympathy card. What I received was a sparse arrangement, no teddy bear and a little tiny card. I was e-mail by the florist that they could not fill the order as I had ordered it. They sent a small arrangement instead (without ever bothering to reach out directly to me) and at a much lesser cost. I am still trying to get my refund of approximately $88.00. Trying to call them and their representatives know nothing. It has been several telephone calls already and still no refund. In actuality a refund of something that was so very important and and can never be done again is simply horrible.

This was the wort I've ever encountered. I am pretty sure they are a call center in India!! Promised next day delivery. My Sister still doesn't have her flowers. What a **!!! They lied about being local to the Scottsdale area. They are not. Every phone call takes 30 minutes to get through. Never been more pissed off. If flowers don't come on day 3 I will charge back. Don't order from these clowns!!! Worst ever!!! The whole point of a flower delivery is the ** delivery not them billing your card not them not listening to what arrangement want etc. These guys are crooks. Run. Do not order!!!!

EXTREMELY DISAPPOINTED!! I placed my order, found a coupon and used it which eliminated the shipping fee - so I was quite excited. I stepped through the process pretty quickly because I do a lot of online shopping. I expect to see the full charge before I put in all my credit card information. But to my surprise I saw the "Service Fee" applied when I saw the email confirmation. On your Contact Us page, under Service Fee, you say, "Some companies simply conceal their service fee into to the cost of the flowers in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for. We also do not currently charge a delivery fee." Well, having that fee show up at the very end, and then trying to compensate by not charging a delivery fee is a modern day Bait & Switch. Not recommending you, and never using you again.

I understand that sometimes reasonable substitutions are necessary for flowers...but they completely disregarded what I ordered and just sent basic roses. I ordered a bouquet with yellow roses and white lilies for a very specific sentimental reason regarding a death in the family. What I got delivered (a day late I might add) was basic, everyday red roses. Yes, they were pretty. But it was NOWHERE close to what I ordered. Will never use this scam company again.

Do not ever use Avas Flowers! They advertise as a local flower shop. They are a flower shop clearing house. I called in on a Monday and was told the arrangement would be at the hospital in 2 to 3 hours. I said "as long as she gets it today". It did not. There was also a $19.99 service fee added to the invoice that I wasn't told of. She finally received a bouquet Tuesday afternoon that was NOTHING like what I ordered. I specifically asked what the cost would be for the arrangement in the picture and paid the "premium" for that bouquet. The bouquet I ordered had white lilies, yellow roses and purple/blue filler flowers as well as greenery in a vase with a bow. I understand substitutions...this had missing items.

This place is a ** Scam. Every time I called they kept stating that my order was delivered, in which my sister never received. They refused to refund my money. I believe that it's a fake website that created to take people's money. I'm so pissed off!!!

This company does not deliver on time and has extremely poor customer service. Closing my account as well as my Corporate accounts. We always pay the extra money for Rush delivery on corporate events and order in plenty of time. This time it was a personal event and we paid $20 for "Rush delivery". We requested to be the first delivery of the day (reason - person being honored would be leaving early). It is now 3:11 pm - no delivery! I call the Customer Service number and was told I would be refunded $10. They are not reliable and once they have your money, they do not give a damn about service. Cancelling all accounts.

Googled the small town my daughter lives in to find a local florist. Avas popped up with town’s name. Later found out flowers are shipped by UPS from a warehouse. Ordered two dozen pink roses, they said they did not have them, set an upgrade, and what my daughter received was crap. Did more research and found out there’s lawsuits against this company for customer fraud.

I used this company because it was recommended to me. NEVER EVER AGAIN. Had I done my research and read review and information from the Better Business Bureau...I would have seen that they are horrible to deal with. Any business that tells you to look in your junk/spam folder for their invoice - there's your first clue you have a problem. I ordered a spring bouquet arranged in a vase for a family that had lost their wife/mother/sister. Ava's SUBSTITUTED the flowers that I ordered via a PHONE CALL (not an internet sale!!) with 24 PINK ROSES. Honestly, I was dumbfounded to find out that they they that was a valid substitute. The roses were not even in a vase. AND they charge you a $20 SERVICE FEE plus a $10 DELIVERY fee. I thought I was dealing with a reputable florist in the Norfolk VA area. DO NOT GET FOOLED. You cannot reach their customer service. If you call or reach out to them after the delivery - TOO BAD.

WARNING: Don't ever order flowers to be delivered by Avas Flowers in Seneca, SC. I read their glowing reviews, then ordered flowers to be delivered a day before my daughter's birthday. By the next day, they had still not arrived and there was no explanation from Avas. When I tried to call customer service to inquire, I was placed on interminable hold before the robot announced, "You have been kicked from this conference." Again, don't order from Avas! If your flowers don't get there, you won't be able to do a thing about it. Find another florist you can rely on to make you and your loved ones happy.

I placed an order Saturday for flowers for Sunday for my friends bday. I got an email saying they were delivered after 3 hours. I called my friend and asked her if she got the flowers. She had no clue what I was talking about. They called her an hour later while she was at work and left a nasty message saying they needed a “better address” I tried calling and kept getting hung up on. Finally got through at 7:01 and there was a message stating they were now closed. I called the next day. After 25 mins I got through to a woman who had a rooster crowing in the background the whole time. She transferred me to a man who told me that he was so sorry and they would send it the next day (2 days after her birthday) between 1-3pm and upgrade it to a bigger bouquet for “the hassle I had to deal with.”

I ordered two bouquets for Valentine's Day. Roses never opened, lilies opened for a day and shriveled. Everything at our end was done correctly at our end including cutting the stems diagonally. Their telephone lines are always busy and I was promised a call back rather than wait on hold for 30 minutes as the message said. Never received a call. STAY AWAY FROM THIS PLACE!! I've ordered flowers hundreds of times and this was, by far, the worst experience ever!!!

My family order me a dozen pink roses to be delivered on my birthday which was the twenth of February. Paid for same day delivery. It is now the 24 and I still haven't received my flowers. Don't waste your time or your money.

I’ve never written a review before, but this deserves to be shouted out from the rooftops.. I always look at the reviews before I buy, but on Avas florist website you don’t see them. Big Red Flag right there!!! I ordered a $110 bouquet of Lilys to be Delivered to my daughter. She was recently attacked by a Rottweiler and had to be rushed in an ambulance to the hospital. I ordered the Flowers on February 18th 2021 for same day delivery. I received an email saying they didn’t have the lilies in, but would have them in tomorrow. Avas sent me a $15 voucher for the inconvenience. (Just wait it gets better!!)

This is scam for sure. They sent terrible flowers. They tried to give me back 20%. That was what was paid on taxes. Ordered orchid that was supposed to be golden and in the pic that is green with purple and I got white with like 4 buds. Not in an orchid pot. I could have gotten a beautiful and better plant from local grocery store. Wish there was a way for me to put the pics on here.??? Don’t do it, if you do you will regret it.

I ordered flowers for my father on the 13th after having open heart surgery. I am well aware we had a storm in Texas so delivery might be delayed to the hospital. A rep called me on the 15th to let me know they were being delivered that day and apologized for the 2 day delay. I assumed all was fine. I emailed again on the 17th because they STILL had not arrived. I was told again, they would be delivered that day. Well, today is the 20th- 7 days from the date of my order - i.e. a week has now passed. STILL NO FLOWERS!!! My dad has now checked out of the hospital. This company blatantly LIES and they don't stand behind their customer service promise at all. I WILL NEVER ORDER FLOWERS AGAIN from them and I suggest you don't either if you actually want to get something delivered.

So they advertise a sale at fifty percent off, provide a code. I fill in all the fields. Takes 15 minutes. Go to check out... 30 dollar "SERVICE FEE." Most would shrug because of all the time required to fill in all the fields. Not this guy. I do not tolerate shoddy business practices. Tried to complain, nothing but lengthy IVR recordings and no way to get to a human. They LOST the sale. Screw this place.

I ordered flowers online on Feb 3. I chose the Red, White, and Bloom bouquet. My total was $73.20. The bouquet that was delivered looks completely different from what is online. I'm very disappointed in this outcome. Flower sales are in high demand around Valentine's Day, so I made sure to pick something that had variety, just in case there was a shortage or a bad batch. I didn't expect that the flowers would just be eliminated and not substituted. I've heard the saying, "you get what you pay for," however, in this case, I overpaid for what I got. I'm embarrassed that I sent this to someone.

I would put zero if possible. Our loved ones were homebound with Covid and we wanted to send a fruit basket with nutrients since they couldn't get out. We ordered online with Avas Flowers and first, they never delivered the day promised. Then, they called and we confirmed for delivery even though it would be late but confirmed that it was a large fruit basket. Two days later it is delivered around 6 pm and it was a tiny flower arrangement just over a foot tall and Not a fruit basket as ordered and confirmed.

Paid for same day delivery, not delivered. They have my money and NO flowers.... No way to contact them after THEIR hours. I’m a night nurse so... no way to contact. I ordered same day delivery because I wanted same DAY! Convenient. This place is a rip off. Paid for service not received.

I purchased some flowers on the 12th to be delivered before Valentine's Day. I was given it will arrive on the 13th /14th. My flowers never arrived. I then proceeded to contact them by phone. I wait for 35 minutes before a person picked up. I began to tell ask their customer service personnel where is my order. Long story short she put me on hold for 20 min then hung up. Ok I called again wait 45 min until a customer service answer my call. She stated let me check and told me it will be delivered on the 15th. Once again the person told me to hold wait for 35 min then the person hung up again. Today is the 17th and my flowers never arrived.

Avas took an order online for an item when the item was out of stock. They emailed announcing the item is out of stock giving a preset group of lesser value alternatives as a substitute. Thus they overcharged for lesser quality item. In addition, Avas failed to deliver timely the first and second commitment. Remedy by telephone is executed through a litany of menus preventing talking with a representative and taking an inordinate amount of time. Unprofessional and dishonest.

Not trust in this store in your special moments, never delivery on the date of your pay, and every time your purchase is after the promise date, Very bad service and hold your money for (10) days before refund to your bank. Very bad company and horrible customer services.

I am 61 years old and have been in customer service for over 40 years. I ordered flowers for my wives birthday and was lied to by every representative. They said they refunded money but has not posted in two weeks. I invite people to share about the scam company that hides behind automated phones and the internet. After failing the first delivery, they had two more chances, customer service actually said they would bring tomorrow the day after her birthday. No one returns call put on hold with very long wait times was hung up on three times switching to an extension. If people do not share these negative comments these businesses will continue to take advantage of their customers.

I ordered the Tuscan bouquet for my mom on 2/10/21 to be delivered before Valentine's Day. Ava's accepted my payment, then on 10/11 sent me a message to call them. They could not deliver that bouquet until 2/15. I said, "No thank you," then they offered to substitute 24 red or pink roses that could be delivered on 2/12. I agreed to pink roses and requested they text me when the flowers were delivered. No flowers were delivered on the 12th or 13th. I called on the 14th and was told the flowers were in transit and would be delivered on the 15th. I told them I would rather have had the Tuscan bouquet had I known they wouldn't get there until the 15th. I expressed my dissatisfaction and I was refunded $20 and given a $20 credit.

Upgraded from a dozen roses to a rose and carnation bouquet. Only got 7 roses and the carnations were tiny. When I saw the bouquet I was embarrassed. It looked nothing like the picture on their website.

Would give 0 stars if I could. I was shocked to see a photo of the arrangement I sent my parents. It didn’t come close to size I had chosen. The flower type was correct and the colors were correct in what little amount of flowers the arrangement had in them. The one I ordered contained at least two dozen flowers, while the one I received had a dozen at best. And I upgraded to buy the arrangement that came “as shown”. I paid for mostly greenery. I wish I could upload a picture. I immediately complained to them and told them how dissatisfied I was. They responded by apologizing and offering to send out another arrangement. I was ok with that. I thought that they would just deliver another one the next day. However, then they contacted the recipients (my parents) who are both battling Covid, without my knowledge, They had been made aware that they were both ill.

I ordered two dozen premium white roses for my wife. What arrived was embarrassing. 21 wilted red roses. They can’t even count. Avoid at all cost. Awful customer service. Spent over $100 and what arrived were no better than a $10 bouquet from a grocery store.

If I could give ZERO stars I would. Ordered 100.00 worth of roses and carnations for my wife for Valentine's Day. They advertised this huge beautiful arrangement and she got a pathetic bouquet of MAYBE 12 flowers. Not sure how the BBB hasn't shut this business down. Absolute crooks! Horrible horrible transaction. AVAS FLOWERS IN NASHVILLE TN WILL NEVER SEE ANOTHER PENNY FROM ME!! DO NOT WASTE YOUR MONEY ON THEM!! They do not deserve to be in business.

On 2/3/21 I ordered a spray to be delivered same day to funeral home. There was visitation that night and again before the 11 a.m. service on the morning of 2/4. On 2/4, I checked to make sure they had been delivered and the status showed that they had not & were scheduled to be delivered by 5 p.m. on 2/4. The funeral is at 11 a.m. that day. I called and requested the order be cancelled since they were supposed to be delivered on 2/3 but were now scheduled for after the service. I spoke to Maria at Avas who told me she could not cancel or refund because the order was already being made and would be delivered today. She continually told me that the order "was never scheduled for delivery on 2/3". Despite me insisting that was false and offering to send a copy of my order showing 2/3 delivery date- she continued to tell me I was wrong- basically calling me a liar.

On January 25th I ordered a standing floral funeral arrangement for my godmother to be delivered by Saturday January 31st before 11:00 a.M. Friday night January 30th I received an email stating my floral arrangement has been delivered. I called the funeral home. They said it was never delivered. On Saturday January 31st the day of the service we were at the service at the funeral home. I asked the funeral director where my godmother's. The funeral director stated it was never delivered. I called Avas Flowers. They explained to me that it was delivered on the 30th and that someone signed for it. Unfortunately no one signed for a floral arrangement at that funeral home. You don't sign for the floral arrangement because I believe explain to they sign a book the book never showed a floral arrangement delivered to my godmother.

Greetings: This Complaint is about the services and products sold by Avas Flowers in Chandler, AZ. Upgraded heart shaped funeral flowers and a "Beloved Father" banner were ordered, purchased and paid in full which included delivery services. My father's funeral flowers and banner were not delivered. When I complained to Avas Flowers about not receiving my father's funeral flowers for his services, Avas Flowers ignored my calls. The mortuary informed me that Avas Flowers delivered a smaller arrangement without a banner on another day and after my father's service.

Avoid this company and use a viable florist service! The flowers arrived almost dead, and they refused to replace the order saying the arrangement fell within their "guidelines". It was a complete shock to see what they looked like (drooping and almost dead on arrival two days ago). The company also has NO way that you can communicate with them (meaning a phone number). I believe that's intentional so that they can avoid dealing with displeased customers. This was the first AND last time I'll ever order from them, and I encourage others to select alternate florists unless they want to end up with pathetically arranged, and nearly dead flowers.

I had an absolutely horrible experience with Avas Flowers. I ordered a gorgeous wedding bucket for my brother’s wedding for 122 dollars. What we received was a few flowers mixed with fir tree branches. Absolutely disappointed and never got a refund.

Three days after the flowers I ordered were scheduled to arrive, they still hadn't AND I hadn't been notified. It took a lot of time and firm insistence to get my refund as they attempted to route me through email, then a robotic phone line, offered multiple steps of "discounts", then had me on hold for several minutes while they checked if they could give me a full refund. Finally got it and ordered from a local flower shop instead - one that didn't include an $18 service fee! Won't be using this service again!

I ordered and PAID for a full bouquet of flowers for a friend that has cancer. I asked specifically if AVAS was a local florist in Billings MT and they told me yes they were. That is a lie as they have a warehouse in Delaware. The flowers were delayed an entire day and the large bouquet I paid for was substituted with a measly handful of skinny wilted mums. It was shameful and embarrassing to have them delivered to my sick friend.

I called Avas Flowers because they were listed as a local family owned company. I ordered a standing basket of flowers for our uncle’s funeral on January 11 to be delivered January 16. The next day I got a call that they needed to sub flowers but that it would still be red, white and blue and the same value. When the flowers were delivered, I found out that they’re just another flower gatherer who uses local florists - definitely not local themselves. There was NO stand for the standing basket and no sympathy banner for the arrangement. The big bow in the picture on their website is not included so I paid extra for that too. Instead of the sympathy banner, the local florist put Uncle on the left trailing ribbon of the bow and Beloved Brother on the right one. It looked like a joke homecoming mum.

I ordered a plant/flower arrangement. My first phone call from Avas was they couldn’t make the delivery date then they didn’t have the plants listed in description. Then they took it upon themselves to change the delivery date from Saturday to Tuesday without notifying me along with changing the order completely to a white orchid without notifying me. Then they still couldn’t make the delivery on Tuesday and nobody called me I had to call them. In the end I canceled the order and my daughter never got her arrangement that was to be delivered on the Friday before. Very frustrating. I will NEVER use this company again !!!

Avas sent someone else's gift basket to our gift recipient in lieu of the one we ordered. Avas refused to accept responsibility for the error. They excused themselves by stating that their fine print allowed them to "substitute" another item without being responsible for providing a refund. Avas is absolutely despicable. Stay away.

Do not order anything from this scam company- look at their BBB "F" rating- thousands upon thousands of complaints filed with the BBB for this company. They are scammers- check it out. They will grab your $$$ and then you won't get delivery as promised and try to get a refund- try- they will keep you on hold forever with one excuse after another- scammers.

I will never order for Avas again. I get substations, especially in this economy. Their website says the flower will be of similar color of of higher quality. My $75 arrangement was half the size of what was advertised and was missing 3 of the the flowers, way under the quality I paid for. I also bought it for the "pop" of color. Why advertise an arrangement you cannot make?! Do not order the "She's got style, she's got grace." I am happy to show you a side by side of what was on the website and what we got. SUPER disappointing.

I ordered some flowers online for our anniversary. The picture on the website was nice, looked professional. Delivery was scheduled for 1/12/2021 before 7pm. Well, I waited all day long and never got a delivery. Next day I submitted a call ticket through their service. Three hours later I get an email that they are reviewing it. I wait and wait, finally cancel the order once again through their service. On 1/15/2021 I find a pathetic arrangement on our doorstep. The $5 extra big card was a joke. My message was just printed on the back of a delivery tag. Not to mention there is another $9.99 unaccounted for on my bill so it ended up being $120 for an awful vase of flowers. When I complained I did get refunded..a whopping $12 since there was "nothing they could do since my order was delivered". They got me, but hopefully someone else will read this review and not waste their time and money.

We ordered 2 bouquets by phone for same day delivery. Received multiple calls on that day and the next about inability to deliver on promised day and pictured bouquet not available. Difficult to understand co. representative. Was not allowed to speak to supervisor although I was on the phone for 1 hour waiting for her availability. Compensation offered for changes not acceptable. I recommend not doing business with this florist!

Buyers Beware!! AvasFlowers.net is a scam florist!! Never, I mean NEVER, order from them if you value your hard earned money. I made the mistake once and thankfully I was able to go to the top superiors to get a full refund. However, the refund came only because I smelled something fishy within the hour after I ordered. I ordered 4 days in advance, and within an hour of the online order I got a call to tell me they were all out of a specific flower (the flower that I particularly selected the bouquet for), and would I mind if they substitute. Uh, no, how do you substitute a daisy for a large lily??? My order never reached the delivery day because I cancelled. But so, so many other online shoppers will tell you on the Consumer Affairs website, their order reached the "supposed" delivery day and they weren't so lucky to get a full refund.

Ordered a same day delivery to be sent before 5pm they. I called at 4:30 pm to find out that my order had been scheduled to deliver 2 days later and also the pink roses I ordered they had replaced with red roses. Nobody contacted me in any way to tell me it would be late or they had changed the order. So after finding out that my order would be 2 days late and was not what I ordered I tried to cancel the order. I called. They swapped me to different operators I assume so I would give up and let the order go through but I didn’t give up and after speaking with at least 6 different people and over an hour of my time they canceled it. Haven’t been refunded yet ($178.00) but at least they didn’t send the wrong order which would have made me look like an idiot. These people do not care. All they want is your money. Lie to you the whole time on the phone.

My mother died right before Christmas and I needed flowers for her funeral on Dec. 26th. No one local would be open and they were pretty much out of flowers anyway so I was happy when Ava's said they could deliver a large spray on Saturday Dec. 26th. I happened to look at the tracking on Dec. 24 and it said the delivery would be on Dec. 29. Not acceptable and I got NO communication that there was a problem. You'd think they would know if FUNERAL arrangements were delayed that they would TELL YOU. I was able to find a florist 30 min. away and I had to go pick up the flowers the morning of my mom's funeral. Not a great turn of events. This florist said never go to internet sites with no address, they just farm out the flowers anyway. Lesson learned! I would recommend everyone STAY CLEAR of Ava's Flowers!

Not a florist, just a reseller that adds a premium to all orders. Neither pricing nor service is good here. Ordered on Saturday for same day delivery. It was assured on the phone by a staffer. "No problem, it will be there early afternoon." When I checked on the order on Sunday, I got a recording saying that it would be delivered on TUESDAY, or FOUR DAYS LATER! Screw that, I cancelled the order, and if my refund isn't timely, I will be visiting the BBB and dozens of other consumer advocates. Do yourself a favor and visit any other florist besides this one.

I ordered a Bushel of Berries Bouquet for a friend on 12/21/20. I was assured by phone and on the invoice they would be delivered or before that date. On 12/24 I received a notice that they would be delivered on 12/29. Tried to cancel order but was referred to their fine print about no guarantees during holidays. The "bouquet" was delivered 12/29 6:30p. My friend sent me a photo; the arrangement was appalling. Instead of a lovely red vase of St. John's Wort with bright red berries and a lovely bow, she received a clear vase with a bunch of evergreen leaves, three wilting red carnations, and a sad excuse for a bow. I wish I could attach photos so you could see just how bad it was. Embarrassing. It took me a few days to complain to Avas and when I did I was told I waited too long. It really was the worst excuse for a bouquet I have ever seen, let alone delivered 4 days late. Never again.

I ordered a teddy bear and balloons to be delivered to a children's hospital on Saturday, I explicitly explained that the patient will be checked out on Monday. I was guaranteed it will be delivered on Saturday; however, they delivered it on Monday after the patient checked out to the hospital and left it in the reception. The patient never received the package and when I asked for my refund I was put on hold for over an hour and got disconnected afterwards, without talking to anyone. I have never got the package nor my money. I would advice anyone who is trying use this company, please stay away from them!

I sent these flowers as a birthday gift and I am embarrassed at the quality. They cost $100 (plus), look spindly, a little wilted, upon arrival, the basket was leaking, they arrived late, the picture showed 3 balloons, there was one small one, there was nothing saying who the flowers were from. Ugh! NEVER ordering from Ava’s Flowers again!

I called this company to ensure they were local and could fulfil a very special order. THey confirmed (lied). Flowers were to be delivered on Monday...they called mid day to say they need my approval to replace pink roses with red...I said OK. They called me later to say they couldn't deliver that day (pretty much ruined the reason for the order in the first place). I agreed to delivery on Tuesday. On Tuesday mid day they called and said the truck broke down and couldn't deliver. I tried to cancel but they wouldn't agree, so the flowers were shipped via UPS from Kentucky (delivery to Florida) so obviously they weren't the local company I thought I was purchasing from. $80 order was a 4 stems that you can buy at 7-11 for $4.99. I was so embarrassed when I got a picture of the delivery. DON'T BE SCAMMED BY THIS COMPANY.

I ordered sympathy plant in Jan 4, 2021 today is Jan 6, 2021 still not delivered. If I had known there’s no actual Avas in Auburn AL, I would had never ordered but the Rep lied to me and said they are located in Auburn. I specifically asked that question. After 4 calls to this company which is not in the US I was placed on hold today for 35 min (Carl). Totally ignored. While on hold I called back on a different phone and spoke to a girl named George. These are all fake names. My other phone got disconnected after 35 minutes while I was talking on husband's phone. I told George the problem and if the arrangement isn’t delivered today I’ll want a full refund and no charge for canceling.

I ordered flowers December 30th and as of January 3rd no flowers. I did track my order and it stated that the delivery would be January 5th. I would NOT recommend Avas Flower website to any friends or family in the future. Very poor business if you can’t deliver as posted.

I ordered a bouquet of flowers on website called, "my sun, moon and stars". Beautiful white lilies, yellow roses and small purple flowers, green foliage, in a cobalt blue vase, as shown in website photo. What was delivered was an ugly, sad looking small yellow roses, pink carnations, yellow foliage in clear vase with orange bow. Absolutely awful. I emailed and stated please cancel order if not as shown in picture! I wish I could share the comparison photos! Very disappointing!

I ordered two Large flower centerpieces with candles to be sent to some friends in the US. One did not receive it until 10 days late and it was not what I ordered at all. It was a pathetic bunch of half dead flowers you would get from a cast off from Safeway. The other was also late and not what I ordered. I asked for a refund and they are sending me back $25 from a cost of over $200. NEVER use them again!!

Very disappointed. Their site is a lie. They are not a local florist--if you look at the fine print at the bottom, it says they're from Delaware. However, when I tried reporting them through BBB, there were 5 different addresses (same phone), and the company with their stated address is called "Flower Tech, Inc." They didn't deliver what I ordered (1/2 the flowers pictured), and they delivered it 4 days late with no explanation, no apology. I didn't get what I'd paid for, and my parents got a late Christmas gift. I would never recommend this company to anyone. I left a negative review, but they only post made up 5 star reviews. I should've not trusted the site, and looked up company reviews. All I've found is negative. Someone needs to get them out of business so more people aren't taken advantage of. Shame on you Avas Flowers, or whoever you are.

This company is just a con, not a florist. When you order, your credit card will be charged immediately. Then you will get an email that there is a "problem" with your order. This can't be delivered, that can't be delivered. The flowers will be different, but comparable. Refunds will be promised. They will never arrive. They will charge you $150 for roses then deliver $20 worth of tulips. Customer service will experience "connection problems", they will "accidentally" drop your call. They may eventually agree to only charge $140 for the crappy tulips, but that $10 refund will never appear.

I REALLY WISH THAT I READ THESE REVIEWS BEFORE ORDERING!!! The one star overall rating is totally accurate. Over four days late on delivery date promise. I had to call several times and each time I was placed on hold for upwards of 20 minutes. Things were marked as delivered that were not delivered. Genuinely don't know how these people are still in business.

I ordered flowers on Dec 23 of which I was sent an email stating flowers were on the way and said I could track the delivery. First the tracking they offer is not real, they don’t respond whether or not delivery actually took place. I believe this company is a total scam will be notifying the FBI and BBB and my credit card company.

We paid almost $170 for plant, card, including $25 for candy. The recipient posted on social media wondering who sent it from local grocery store. I was mortified. They left off our name, sent a $30 plant -and $5 worth of candy. 3 months later they offered $15.

I placed an order for a bouquet to be delivered to a critically ill relative who has been through a lot in the last 2 months with a special message for the card. When the flowers were delivered to my relative, they were delivered with a card with a different message (inappropriate for his situation) from someone else. In addition, I called to see what they could do for me and was on hold for nearly an hour before I was automatically disconnected. I try to be generous since I know life is hard, but I really would have expected something better. Avas Flowers, Rock Island, IL

I ordered a birthday gift basket that was delivered a day late, listed as "Sympathy Basket"....(wouldn't you just love to get THAT for your birthday??!!) without the chocolate covered pretzels promised. I was charged a huge delivery fee (25% of cost of basket) despite their "free delivery" posting. Bottom line..late delivery of wrong product for which I was overcharged, and I couldn't get a response from their customer service after repeated attempts to contact them. I will NEVER use them again!! WORST EXPERIENCE EVER!!!

I called them on the phone. I ordered fifty red roses for an anniversary. Specified a red vase, with a white bow and an afternoon delivery. For $350 you would expect them to come close. I got a cheap clear vase, a bow that looked like a high school boy tied it and they delivered the flowers in the morning when the recipient wasn't even home. When I called to complain they insulted me with a five dollar refund. A 50th wedding anniversary only comes once and Avas Flowers screwed up the order.

Ordered a large standing funeral spray for my sister’s funeral in Hawaii 4 days in advance thinking Ava’s Flowers was a local florist. Two days before the funeral, I received 2 emails saying they had called me several times but no answer which was a lie. Told because of Covid, flowers could not be delivered to the mortuary and I instructed them to deliver instead to the house. Was told the flowers were in the van on the way to the house but delivery was never made. The day before the funeral I received an urgent email saying to contact them.

I ordered 12 roses with a beautiful vase for my mother. It looked so beautiful online and when they arrived they put 8 roses half dead in a glass that looked like it was a water glass. Horrible experience.

This was the worst service, I ordered a sympathy spray arrangement on behalf of my church, they charged me double for a customized order but didn’t do anything that I asked for, in fact what they delivered looked worse than what was on their website. It was embarrassing, My church wanted something special for a special lady and it turned out to be awful. Please don’t waste your money.

I ordered a product called a Holiday Flower Tree, a beautiful arrangement of flowers shaped like a Christmas tree, for a total cost of $121.93. Instead, they delivered a small Dwarf Alberta Spruce with a small box of bulbs to put on the tree. If I wanted a tree like this I could buy it for less than 20 bucks from Lowe's. They refused to deliver the correct product and also refused to pick up the wrong product and credit my account. Instead, they offered me a $10.00 discount! Really! I even offered to deliver the spruce back to them! Now they don't write or call. I submitted a claim through the Attorney Generals Office. I just can't let them steal over one hundred dollars from me!

My good friend's husband passed away suddenly 2 months ago. I sent her flowers for her birthday. I wanted them extra special and indicated that. I chose the medium size arrangement that was more expensive. Avas called and texted numerous times to tell me they could not deliver them on the day I wanted, but could deliver them 2 days before. I agreed. They made sure to tell me that the flower arrangement would be "even better" than I had ordered. My friend sent me a picture of the arrangement she received. I was totally embarrassed and livid! I ordered a multi color arrangement with purples, reds, oranges, etc. What she received literally looked worse than a grocery store bouquet! It looked like they had been picked and arranged by a child! It was a dozen white daisies and two..yes TWO red carnations.

The arrangement of flowers I ordered from Avas Flowers are listed as $39.99. With the free shipping code I ended up being charged $72.99. The "arrangement" was NOTHING like the beautiful picture. It was a few sad flowers and green. I've had better $10 Walmart bundles. I've called Avas twice and left two website requests for resolve. No feedback from them at all. I reported it within minutes of the receipt. The call center person says they have to get with the designer and will let me know. Over 3 days later they are still ghosting me.

This is top 3 worst is experience in my life with customer service. They claim flowers were delivered at my home and never were. I called to make the claim and 4 days later they still have not talked to me. I attempted to reach them 7 TIMES, still not about to get my issue resolved. These flowers were for my anniversary, what an embarrassing experience and I will never order from them again. Still fighting to get my money back. Anytime the call seems to go anywhere the call gets disconnected! Getting to someone is another issue. Strongly recommend you look elsewhere cause as it seems I’m not the first to be dealing with this. Hopefully I don’t have to file a claim for fraud on this company and this can just get resolved already.

Avas Flowers positions as a local florist when you enter a city and search for Flowers. I thought it was a 30 year family operated business in a town my Cousin lives in. tried to send birthday flowers 3 days later still not delivered. Staff is not able to communicate effectively. Stock answers off a script. Multiple attempts to get resolution, long wait on hold multiple times. This appears to me to be a scam which uses local city searches for florist and comes up like it's in the city you want to send in. I saw nothing but negative online reviews about Avas. Please do not utilize this company. I've now spent over $100 but maybe more importantly hours online and on phone trying to rectify a simple floral delivery. I have never encountered a worse operation and staff. Don't take my word for it, go online and look at reviews... Nearly everyone is an equally awful experience.

On Wednesday, December 9, 2020 I ordered 2 bouquets of flowers to be delivered together, December 11, 2020 to my twin 11-year-old nieces. This has been a difficult year and it was especially important that the florist follow my instructions. To clearly communicate, I called to make the order, speaking with customer service representative Carlos I gave order and delivery instructions. Carlos assured me he would “personally” make sure the order was completed correctly and he would choose the freshest flowers. The most important concern I have was that the bouquets be delivered at the same time so that neither twin would feel slighted.

This is a company you definitely DO NOT want to do business with. This is what happened... I ordered a fruit basket in the morning for delivery on the same day (Thu) and paid extra for rush delivery. They contacted me and told me they couldn't deliver it that day and they would deliver it the next day (Fri). Never happened. If I hadn't tracked it myself I would not have known they didn't deliver it. Their support website, "Where's My Stuff" responded with, "We understand this matter is very important to you. We will get back to you as soon as possible with a resolution. We apologize for any inconvenience." Never happened. They never got back to me.

I was looking for a flower arrangement for my sister's partner of 10 + years that passed which I considered a brother in law and loved very dearly. The arrangements was supposed to be a large basket on a stand with white roses, lilies and yellow roses and assorted yellow flowers with yellow and black ribbons on it. Instead I received a medium yellow and pink arrangements without the stand and one yellow ribbon attached. I called the company to let them know I was not satisfied with the flowers and it was and eye sore at the funeral and I paid 150 dollars for this arrangement that I never ordered and wasn't pleased. The rep told me to hold for over 30 mins and told me she could give me 20 dollars refund. I was so disappointed I had tears in my eyes. I explained that this was for a family member that had died and this was unacceptable but she said that was all she could do. Needless to say I will never use this company ever again.

They promised same day delivery which was SUPER important in this case and then proceeded to delay the delivery until the following day without letting me know anything. I called and they just said “sorry” and basically did nothing about it. Will NEVER order from them again.

My husband called them to place an order while he was driving. The rep described a "full" rose bundle that was just 3 roses, baby's breath and a bunch of leaves. They also do "free" delivery to avoid reimbursing you when the flowers are late. Huge service fee. Stay away from this company.

I placed an order for flowers to be delivered to a sister in another state. Explained the occasion and described what I wanted since a a picture was not available on the website. The agent even made suggestions. I selected the top grade because I wanted it to be nice. Told it would be delivered that day. I was never able to track the delivery and their phone system is a disaster. You will never speak with anyone without an accent. Charged $5 for a bow and $5 for a card to say who it was from. No delivery charge but a $20 service fee. Still attempting to resolve the issue.

My sister ordered a 100$ arrangement and I received late a small bunch of stems, daisies and carnations valued at app 7$ as sold in Walmart. Very disappointed for my sister when I sent her a pic of my flowers with a TY.

I ordered flowers 5 days in advance of delivery date and found a need to cancel 4 days ahead of delivery date. I met nothing but stonewalling and ridiculous runaround. Very difficult or impossible to talk to anyone. I would never use this business again.

I was look to send flowers to my daughter in the hospital on Sunday. Avas' website said they could do this. Avas quoted me for the flowers and delivery charge. I gave them my charge card numbers then they said they also charge a $19 service charge. And that all florists in Florida did this. I called other florists in Florida and Avas lied to me. The other florists do not charge a service fee. I immediately cancelled with Avas. And ordered with another company. Avas delivered thru a different florist 3 days later and charged me even though I cancelled with them! $86.27. They sent me no confirming data/email. I had to dispute with my charge company. At first my company charged me because Avas had false documentation. And I had none. My company finally gave my money back. DO NOT deal with this disreputable company.

This COMPANY delivered my mom a bouquet that looked like it came out of the trash!! It looked like it was put together by a 2 yr old! THEY SHOWED UP AT MY ELDERLY MOM'S HOUSE AT 11pm at night. When I found out it was not what I ordered, NO VASE FOR $60 order and the only thing this company was willing to do was give me $10.. THE ARRANGEMENT WASN'T WORTH $10... PLEASE PLEASE PLEASE NEVER EVER EVER USE THIS COMPANY!! They misinform and lie to you what they will send!!! Save your $$$. DON'T DO IT!! They need to be put out of business and I will shout this to the world if I have to!!! THIS IS FAR FROM THE LAST REVIEW I'M SURE THAT WILL COME, they do not even deserve a 1 star!!!

Please don’t make a mistake and deal with this people. Shame on them. They charge however they want and delivery whatever they want. Highly NOT RECOMMENDED. I don’t even understand how they can handle business like this. They ruined my birthday surprise.

Avas Flowers was very diligent to find out what happened. They immediately responded to all of my correspondence. They were very sympathetic and gave me a partial refund. I am completely satisfied with how this was resolved.

I ordered, they didn't deliver and my refund didn't include the delivery charge. They promised same day delivery and didn't.!!! Dont order from them. Plus the prices are way too high. Go to someone else.!!

I ordered a fruit basket for my adult grandson today through Avas Flowers. There was a nice Deluxe Fruit Arrangement that I was told would be delivered later in the day. They substituted a flower arrangement without notifying me of the change. That was an unacceptable substitution and when I called to complain they said that they could not do anything because they had already been delivered. The only way I knew that they had not sent what I had ordered and paid for was my grandson messaged me to thank me for the flowers. I would absolutely never use this company ever again.

I had ordered a gourmet basket for a co-worker. When I called, I spoke to someone and they took down my order. I then received confirmation email of my order and I had seen where they charged a $19.99 service charge. An hour later, I received another email about a survey, which I didn't fill out, then about another hour later, I received an email stating that they could not provide me with my order and wanted me to pick 1 of 3 choices instead. I did not want to send a bouquet of flowers. This gets better, I get another email 30 minutes later stating that the delivery was on its way. Well, by this time I was so confused. I tried calling them and figured out that I was speaking to just an answering service, not the actual flower shop. No one ever picked up phone.

I placed a order for 2 arrangements on 11/12/20 for delivery on 11/24/20. Avas had the flowers delivered on the 12th. I called furious upon receiving notice of the delivery. Initially I was placed on hold, then after 30 minutes, tried calling again. Call went directly to hold. Fast forward to 11/21. Contacted customer service requesting a refund or redelivery of flowers as it was their error. They would not do either of my requests. They gave me $35 credit off my order. The flowers were not the same as pictured. DO NOT USE THIS COMPANY.

I ordered these flowers for my sister's funeral as per her request before she passed, but they looked absolutely terrible. They were a totally different arrangement from what is advertised on the website, the leaves were dry and dying, the petals were falling off, and the card that I wanted to add to the order was instead reduced to a plain, folded piece of paper with my words typed onto it and attached to the bouquet by a plastic clip. My sister entrusted me specifically what kind of flowers she wanted on her funeral, and seeing what was delivered was the most embarrassing thing I have ever experienced, and I cried more seeing such an ugly, unprofessional arrangement because I was filled with regret and guilt for how awful it turned out.

I paid $100 a week in advance so I could be confident in delivery for an anniversary. My order was never delivered, and after being told it would be delivered on two separate occasions I was left dry. Their call line never works, and I have been trying to get a refund sending them multiple messages via email and FB message and still haven't heard. I would never recommend this service as I feel like they have scammed me. Don't make the same mistake I did. Call a local florist so you can be confident in your service, that way you won't have a disappointed partner and you won't feel stupid that you done messed up!

Covid has caused us to be denied travel to see a loved one while they are in hospice. So I searched for a local florist where our loved one is and Avas Flowers https://www.avasflowers.net came up. We spend more than $100 with them. Spoke with them on the phone bout the health situation of our loved one and the urgency we were expecting and happy to pay extra for same-day delivery. Flowers were never received! BEWARE. Please don't waste your time or hard-earned $ with Avas Flowers!

My son asked me to order a mixed fall bouquet for his fiancée. 1 yr from today is their wedding day. I ordered at 10 something. Son spent over $75 with extra for rush del (before 2). Never del. Changed to home address; called 2 more times= no delivery. CSR can’t get del dr to answer calls. 7:30 text said flowers delivered. They were not. Paid extra and they keep wanting to refund it. We just want her flowers delivered. $75 for nothing at almost 12 hrs after order. I’m afraid they are a scam!

I looked on their website and chose a flower arrangement, but when got ready to pay, they charged me for service chg. I called & employee told me it would be exactly what pic was. Didn't look nothing like photo, flowers weren't what they had in pic.

I ordered my product on 11/9/20, it was supposed to be delivered on 11/10/20 by noon. It didn't show up so I called and they said it would be delivered on 11/11/20 and that's not what they told me on the 9th. It was a Birthday present for my mother. Which her Birthday is on the 10th. Don't order from this place. They don't do same day delivery like their website says. I will NEVER order from there again.

My husband bought flowers for my 50th and what he ordered is not what I received. They will not call me back. Nov 4th and still no call back. They do bait and switch. I will never order from them again. They took 98 dollars of my husband's money and they look like they came from the grocery stores. Don't buy from Avas Flowers.

Disappointed the flowers were not delivered for the day I ordered them - and I’m not sure they would have been delivered if I hadn’t called. They offered me $20 store credit and not partial refund. I had to make 4-5 calls for this order. Will not be using Ava’s again.

It was my Sister's birthday yesterday 11/3/2020 and we live in different states so I researched online for her local florists. Avas flowers popped up. My Sister's favorite color is blue so I ordered an arrangement with that color. I called personally to confirm it would be exactly as shown in website and was as assured of it. The flowers that came were absolutely not as described or pictured on their site. After calling to complain I've received an email saying they think I should be satisfied with what they sent and no further action on their part should be expected. The flowers sent can be purchased from any grocery store cooler for much less than I paid. They advertised free delivery but tossed in a service fee higher than any normal delivery fee would have been. Do not trust or believe anything they promise especially if you want flowers for a special occasion. Not reputable company at all.

I ordered online for a friends birthday, two days in advance. I called my friend to make them aware of a delivery for that day. It never came and I found this out the next day. So after much research, I found a customer service number to call. They apologized and said it would be resolved and send out the order that day. Again, the order did not show. I called Avas again. They were just giving me the run around and after a couple of disconnects and hold times, I finally said give me a refund. Then I called and apologized to my friend and called my credit card company to dispute the charge for this company. What a scam business. Use an FTD florist.

Take the negative reviews of Avas Flowers VERY serious. The pictures depicted online are NOT what you will receive even if you pay extra for an upgrade. They are extremely hard to contact to try to resolve a problem and they certainly don't offer refunds. They DO NOT live up to their own Satisfaction Guarantee. Numerous complaints about this horrible business. They should be ashamed for stealing people's hard earned money to line their own pockets!

I ordered flowers ON Sat. Oct 24th, and was guaranteed they would be delivered on Sat. Oct 24th. They arrived Monday, Oct 26th. At 2 pm. The person I sent them to was no longer at the location. After multiple calls and emails, I was told they were delivered. DON'T ORDER FROM THIS PLACE. Horrible service and basically every call I made seemed to be sent to an overseas number.