Avas Flowers Reviews

Avas Flowers is not a recommended choice for any needs. Ordered flowers for next-day delivery, but they were not received. The customer service provided was inadequate, and the representative’s communication skills were lacking. A refund request has been submitted, and it is pending. I will not be using this company’s services again.

Run...run fast...do not even consider these clowns!!! Ordered an arrangement for a close friend's funeral and it never arrived. Would never had known if I didn't look for my flowers at the service and it was not there. Avas Flowers never even alerted me that there was an issue. Would have charged me for nothing if I had not been at the funeral. Crooks!!!

Based on my experience, I will never use this florist again and would strongly discourage anyone else from doing so. I ordered flowers for a funeral and was contacted via email that they had questions about my order. I tried calling back multiple times and was told by their bot that I was scheduled for a call back. The first time they called me was 2 days after the funeral. Apparently what they needed to tell me was that they couldn't make the arrangement because they didn't have the resources necessary. Why couldn't they tell me that in the first message so I could have done something different? I only gave one star because it wouldn't let me go lower.

Horrible experience. Do not use this online florist. If you want your flowers delivered fresh and on time try and use a local florist. I will never use an online service. There’s too many people involved. From the florist to the delivery, trying to get something resolved to customer service takes 48 hours. I had flowers ordered for a special occasion. They did not arrive. Very disappointing.

I ordered a bouquet for my mom for Christmas. As soon as I paid I got an email stating that my choice was no longer available, but they would substitute with a beautiful Christmas bouquet. The flowers that were delivered came with no vase and looked like they had been grabbed from a local grocery store. UNACCEPTABLE!!! Customer service is non existent. I was promised a call back....I'm still waiting!!! DO NOT ORDER FROM THIS COMPANY. Bait and switch at its best. If I could give zero stars I would. Shame on you!!!

Pulled up an internet search for local florist, and this place came up. It was noon on the west coast where I live and the website said will be delivered today if ordered before 2 pm. Ordered thinking it was a local florist, then received an email saying your order was after 2 pm. It's after 2 pm in Delaware where this company is located, so the order will have to be delivered on Monday, this was Sat. So I called, all I got was an automated phone tree with no option to speak to a human to cancel my order. It also took several tries to get my delivery info and purchase info through their bad website, and as I am closing out there was a $28 dollar service charge added.

Do NOT order flowers from here! 2 recent orders…neither of them were delivered. Very disappointing. Both were Christmas presents that were ordered well in advance with a scheduled delivery date. The florist didn’t notify me about the non-delivery. Now I’ll have to fight to get a refund. 😡

I got ripped off to. I spent 75 dollars. The flowers were 2 days late. Most were dead and frozen. I got a refund of 20 dollars. They kept 55. They always win. Lets get post. Out there. John the flowers were going to be our Christmas center for my friends in their 70’s.

Friday I spoke with someone to complete my order as online button to purchase didn’t work. While still on phone I corrected the delivery address the rep entered. I called Monday to ensure correct delivery address. The wrong address was still on record. The rep corrected it again and sent a new confirmation with correct address, ensuring me there was plenty of time for delivery to the church that evening for funeral the following morning. Monday afternoon Avas texted and emailed they needed to speak with me to complete delivery. Each of the nine or ten times I called, the automated system disconnected me before I could speak with someone.

Do not I repeat do NOT use this company. My delivery was rescheduled 4 times and I'm still not certain they will ever be delivered even though the day I needed them was 2 days ago. They refuse to cancel an order and their customer service is s joke. And the kicker is their internal customer review system. Submit a review on their website and they reserve the right to not publish or CHANGE THE WORDING of the review. So, you'll understand how their internal 5 star perfect customer satisfaction differs from this site's legitimate 1.4 star average. RUN, don't walk AWAY from these CHARLATANS!

I ordered a large bouquet on phone. In the last 2 days I have spent no less than 4 hours on phone with them. We had to change date, bouquet, and delivery location. Cancelling order was ridiculous!!!!

I am giving one star only because there is no option to give less. I ordered flowers for a friend’s father's funeral and paid for Sunday delivery during the wake. I received a notification stating the flowers were delivered, but when I checked with the funeral home office, nothing had arrived. I tried to contact the company, but they used Christmas as an excuse to be unreachable, and the 'callback' I was promised never came. Later, I received an update saying the order was 'on trace'—but this was after the service was over and the deceased had already been cremated. This is unacceptable. I paid for flowers that were never delivered, and I was left embarrassed in front of a grieving family. Total lack of respect and zero customer support.

Zero stars. This is a scam. I ordered $90 of flowers for delivery 12/18. I was at the delivery address from 12/16 through 12/21. No flowers were delivered. When I called to request info on when the delivery would be made, the chatbot requested my new delivery date. I told chatbot "next day". That scene continued for 3 days. No delivery, although I DID get an email confirming that delivery had been made. I was at the address and spent many visits to the front door. Nothing. Now I am trying to cancel order, and they show no history of my order. I have only the charge on my debit card. They have no record of the order at all!!!

My first and only order with AVAS Flowers was last night for a seriously injured friend. My order was well over $100. This afternoon, I got online and saw an emergent email. They could not deliver the flowers. They were out of that arrangement. A professional response to this is to offer customers a nicer, more expensive arrangement with an apology. Instead, I was offered an arrangement that was paltry at best worth $44. Perhaps this is how this company makes money. It's a whole bait and switch deal. They had my phone number from the original order yet no call was made to me. Today is Sunday and I'm not normally on my email. I called the number they provided and no-one answered. I called again and tried doing the online contact and was repeatedly disconnected.

Placed two orders recently, thinking this was a local florist. The first order I specified a delivery date, but the order was delivered ten days early. The second order I have never heard anything....no idea of status. Shakes system, at best. Not recommended.

My mom ordered me a center piece with a candle for Christmas, I read reviews and they have had lawsuits against them! They prey on the elderly. Shame on them. And they have no customer service to speak to a person!!!

DO NOT ORDER FROM THIS COMPANY. It is not a local company, don't be fooled. I ordered on a Sunday because the website said it would be delivered by 2pm. After the order was placed they emailed and said it would be Monday. Monday, I got a delivery notification. But it was NEVER RECEIVED by my friend. Avas said they called the local florist who wouldn't answer the phone. So they supposedly contacted another florist and it would be delivered by Wednesday at 7pm. On Wednesday I got some random email saying they were tracing my order. So embarrassing as I was trying to send a sympathy gift to out of town friends

I called Avas Flowers at 9:47 a.m. on December 11 and ordered a dozen roses to be delivered to my granddaughter at her university. I specifically stated that the order was conditional on delivery before 4:00 p.m. At 4:00 p.m., no flowers had arrived, so I called Avas Flowers to cancel the order. I was told that the flowers were en route. My granddaughter checked the receiving area multiple times, but the flowers never arrived.

Please stay away from Avas Flowers. Ordered same day Delivery. They did not deliver. 2nd day the requested flowers were not available. 3rd day florist did not have time for my "small " order as they were preparing for big funeral order. STAY AWAY!

They did not deliver the complete order. They have fake links to customer service that error out any time you select to file a complaint or for a refund. Their Chat bot exits out of the conversation when you say they did something wrong. The order dispute fails to load.

I wish I would have come here first. The item was advertised as a fruit basket with crackers and cheese. The cheese pictured was gourmet looking…Laughing Cow was delivered. Good grief! I was so embarrassed. And I paid close to $100 because of the outrageous service charge they use after they offer free delivery. Bait and switch all the way. Avoid them!

I wish I had read all the comments before I ordered from this place. THIS IS FRAUD!!! When you purchase an item (flowers for a funeral) and they are never delivered and you paid $295 to have delivered and it never happens and customer service is none I believe it is scamming consumers. The company promises they will deliver the flowers and don't and there is no customer support!!! When I would check the status of the order it was showing in processing. My brothers memorial came and went with no flowers as ordered. Sad that a company would take anyone's money and not deliver is a shame. They say they only keep the orders for 90 days and I think they should have to keep records for tax purposes.

I ordered flowers for a friend's birthday and not even close to what I picked out!! It was awful!!! Do not order from this place!!! Absolute zero respect for people!! When you spend money, you should at least get what is advertised!!!

I wanted to surprise my friend with a peace Lilly plant on November 21,2025 before I came to visit her. I ordered it on November 19 because they said they could do same day delivery. They make it seem like they are a local florist. Then they sent me an email saying they couldn’t deliver until December 26, 2025! I called them yesterday and finally reached a person. They called the local florist and it was delivered that day, December 8, 2025 - 17 days after I wanted it delivered. They charge a $25 service fee for horrible service. I told the person I would never order through them again and would be very careful I’m. To scammed again. The plant was small and certainly not worth over $75.

AVOID THIS service! I accidentally clicked on this site, thinking it was another one in Ft. Walton Beach, FL. I tried to cancel the order literally within 2 minutes of placing it and it wad declined. I have been unable to be able to speak to a human at all..and am very frustrated with this customer service!

I ordered a small flower arrangement to be delivered to a hospital for a sick friend. I was promised that day delivery. I should premise this by saying the order process was the most difficult that I have ever experienced but I persevered thru it all. The arrangement was not delivered that day or the next and I kept getting requests to give the an alternate delivery location. Finally after 4 days I requested a cancellation and all I got was a continued sales pitch which was not interested in and finally had to tell the person to just shut up and give me my money back. Needless to say I never would ever order from them again.

I ordered a bouquet for my daughter's birthday. First of all, it was a roughly $50 bouquet of flowers with a $5 bow, $5 card, $10 delivery fee, and absolutely obscene, ridiculous, and unheard of $30 "service fee". When I looked into this fee, the explanation was vague, and basically stated to "ensure proper handling". Whatever. I wanted my kid to have a gorgeous bouquet for her big day. So I paid. No biggie. The woman on the phone totally assured me the flowers would be delivered the following day, for my daughter's Sweet 16, in the morning. Morning implies before noon, right? Well, I waited and waited for a confirmation text or email. Nothing came. I received an email about a survey, which I ignored.

Spent a ridiculous amount of time on the phone with customer service because the website wasn't working. The $50 flowers came to $80 even with free delivery, so I said no, I want to cancel. They put me on hold - came back with a lower price, $64. But when I looked at the order online it was a different arrangement. After much back and forth I told them to cancel the order. They told me to hold, and when they came back they said I had missed the cancelation window! An hour later, after several transfers and call-backs, a supervisor got on the call and actually cancelled it for a full refund. A waste of time with a terrible company.

The only positive is flowers were delivered. After that, they should be shame. 100.00 plus dollars spent for horrible mediocre presentation. Could have gotten better looking flowers from grocery store/Walmart. Would never recommend or order from them again!

The Worst Experience I’ve Ever Had – Avoid Avas Flowers. I have to say, my experience with Eva Flowers has been nothing short of infuriating. I rarely write reviews, but this situation pushed me past my limit. From the moment I placed my order, things went downhill fast. My items were never delivered—not late, not delayed, not rescheduled—just never showed up. And the complete lack of basic customer service made the entire situation even worse.

Worst experience in my life. DO NOT ATTEMPT TO USE THEM. They took my order, I received a confirmation and then shortly there after I received a text and email that there was an issue with my order. I attempted over 4 days to connect with them unsuccessfully. The automated customer services line did not recognize my order number and would tell me to define the correct number and call back. Then it would hang up on me.

Horrible! Advertises as a local Florist in the towns everywhere with delivery available today! Once I ordered under the false advertising of it being a local florist, I receive a message saying the arrangement requested is unavailable for for me to select from a selection they provide as a substitute! Tried calling immediately to cancel the order only to talk to an AI System with no way to talk to a human! Next I get a message stating order modified for a day late delivery! Messaged them and got a phone call hours later! When I requested they cancel my order as I now realize they are a scam online Florists and lot a local florist as they state, they tell me it's too late and I am stuck with whatever they sent. Arrangement was supposed to arrive this morning but is still out for delivery on a UPS Van! Complete scam of a company and I will be filing g a complaint with the Consumer Protection Agency!

Never, never again! I suggest anyone interested sending flowers CHOOSE A DIFFERENT SERVICE! I received multiple messages that there were questions they had regarding my order. I called multiple times each time I was told customer service would call back finally I received a call. They evidently could not prepare the arrangement I ordered. I Authorized a “designer choice”. I thought the problem was solved. NOT SO! The next message received was the order was cancelled and a refund issued. This order was for a funeral. I am disappointed, I am angry.

The sales representative I first SPOKE WITH, Sophia, entered the WRONG city and state address for the recipient. When I tried to contact Ava Flowers, Hershey, PA, I could not get through to tell them of their error. I made this order 12/1 to be delivered 12/4. On Dec. 3, I FINIALLY, spoke with a person who corrected the error made by the first rep who took my order. It was upsetting and frustrating because I had completed their online form and had it in front of me when I was talking with Sophia. They added a $25.00 service fee onto my order. That was deceptive advertising/marketing! I warn anyone from ordering from this florist. It is not a consumer-friendly business and their website is difficult to navigate to leave a review.

I ordered a holiday flower arrangement and paid for that. I was notified a day later that that arrangement was not available. I selected a different arrangement, which was scheduled to arrive by the same date. A different order arrived 5 days later, after the holiday! I will never use this company again. Expensive and unreliable.

Please never use this company to order flowers. They will 100% disappoint you. Firstly, I couldn't complete my order on their website as it kept giving me an error message saying I needed to correct the section in 'red' but there was no such section. I had to call in to complete the order. Then they charged a "Service Fee" on top of a delivery fee. Order was placed on Saturday for a next day Sunday birthday delivery. It wasn't delivered till Monday, ruining the surprise. I ordered and paid for two balloons that said "Happy Birthday". It came with one balloon that said "Let's Celebrate". I should have checked the reviews before using this company. It's obvious why they have a "One Star" rating. I am extremely annoyed and will never use them again.

Sent order through website at 9am 11/30 for same day delivery. Got an order # but NO email confirmation. Checked online tool last night for status and it was still showing as processing. Placed trouble ticket and very rude CSR called me saying it was due to my using the wrong city and zip. I know I put the correct info as the system would not have taken it and if there WAS any question why didn’t they call me before today???

RUN DO NOT TRUST...Ava Flowers site says same day delivery. The item I picked was marked as same day delivery. I paid delivery fees & a $23.00 service charge. I ordered at 9:30 am, at 4:00 pm I contacted the company, told they deliver till 7:00 pm. Now 8:00 pm and checked unable to verify delivery. I went to call said high volume of calls at this time. I used the link to find my item, given a reply of checking and will get back to you. So I can't call due to high call volume, no way to check and the birthday flowers were never delivered as promised. Very frustrating and feel awful the flowers never got to the 79 year old family member. Why did I pay all that money and if delivered tomorrow what's the point the birthday was today. Does not hold up promise of same day delivery and I can't reach anyone. Updated: Refunded & no gift for a sweet little old lady. Do not purchase from this site...

Just had the worst experience with this company. Ordered flowers for my uncle’s funeral online to be delivered to the funeral home. Paid extra for special delivery, time only, before 10 am delivery. I never received a receipt in my email. The next day I received a text message from the company stating they need to speak to me in reference to my order. Action required. I called the company immediately, which was automated, and they had to schedule a call back. When they called back, they indicated the arrangement had to be adjusted because the yellow flowers I chose were out of season.

Avas Flowers would not apply the delivery discount to my order, nor allow me to cancel, even though I tried to do so immediately. This led me to the terrible reviews of this company where flowers often arrive very different and in worse shape than the flowers advertised. I do not want to do business anymore and attempted to rescind my purchase right away. You cannot speak to a real person due to the automated call back system. Avas Flowers settled a lawsuit with the New Jersey Attorney General in April 2021 over allegations of consumer fraud, including failing to deliver fresh flowers, sending orders that did not match their online images, and misrepresenting their location. They have a DE address listed on their site. They are still abusing customers.

Contacted Avas Flowers because of their 1 day delivery and 'special' no extra delivery costs. My friend had a stroke and needed delivery that day to the hospital. Flowers WERE NOT DELIVERED as stated. When I contacted them, 'Where is my delivery' I was directed to a 'Chatbot'. I asked to speak with a manager immediately.. No response even though I gave my phone number and said, "Urgent". When I tried to cancel the order, I couldn't because their policy said 'same day deliveries' can't be cancelled. The # given to contact them is 'Can't be connected as dialed'.

After being assured the flowers would be delivered, they were not until well after my friend had checked out of the hospital. DO NOT TRUST THEIR WEBSITE.....they won't ever pick up the phone, the order number you submit will not be found....and when they call you, they make sure it goes straight to voicemail. They mask the number they are calling from so there is no way to help the person trying to deliver the flowers; they call from an 800 number or some other random out of state number. It is the worst experience in 50 years I have ever had with a florist.

I also believe this company is a scam. Within 15 minutes of my credit card being charged I received a message saying they couldn't deliver what I asked for. They wanted me to choose and different arrangement and a different date. I tried to cancel and no path they offers leads to being able to speak to anyone or cancel the order. Since my flowers were out of town I asked specific questions about their business and I now know I was lied to.

Absolutely awful. I wish I had read these reviews prior to ordering. My issue is the service charge - over $25 on a $55 bouquet. This was hidden up front and tacked on at the end and I missed it. This company should be ashamed of themselves. RIPOFF. I tried to cancel the order but their policy is you cannot cancel on orders for same day or next day delivery. Mine was scheduled to be the next day. In essence their policy may as well say "you can't cancel your order." Finally, the reviews on their website are lies - they must be as outside reviews are almost all negative. All I have to say is the flowers better be nice because they are going to my "second Dad" who is very sick and due for open heart surgery tomorrow. Awful company - people who are employed there should quit - if they have any morals at all.

If I could give them a zero, I would. The name was wrong in the beginning even after spelling it 3x. They were to be delivered to my granddaughter in high school and I specifically told the guy MANY times they needed to arrive by 3 pm because school lets out at 3:25. They never arrived... I called and arranged for delivery the day AFTER her birthday and had to wait forever trying to get through. They arrived right when she was getting out of school. I had ordered the bouquet wrapped in floral paper to make it easier for her to carry at school and told the guy several times... They arrived in a vase. I was unable to do an online order so was forced to call and order. To add it, they charged me an additional $31 for nothing I can explain even though there was supposed to be free delivery!!! Do not use these people!

⭐️ 1-Star Review – Very Disappointing Experience. I placed an early-morning flower order with Avis Flowers Online for a same-day delivery in Houston, Texas. Their website clearly states that orders placed online will be delivered the same day. That did not happen. First, they contacted me saying the address was incorrect. I corrected it immediately, and they confirmed the flowers would still be delivered that same day. Later that evening—after business hours—I received a text saying they couldn’t deliver my order because they “had too many customers.” Completely unprofessional.

I ordered flowers for my aunt’s funeral, and they failed to arrive on time. It was nearly impossible to get in touch with the company to resolve the issue. Despite spending $180, none of my family members ever saw the flowers, and the company offered only $20 in compensation. This experience leads me to believe the company is operating deceptively. I specifically asked if I was working with a local florist, the man on the phone said "YES", an assurance that was clearly false. I’m not even certain the person I spoke with was in the same country as the delivery. Extremely disappointing and untrustworthy.

Poor customer service, 2 different reps lied, one about delivery date, after I asked the question multiple times she said it would deliver "today" and as soon as she placed the order I verified and called back, it was in fact not going to be delivered that day. The next about a 40% promo code they gave as an apology, the promo was only for delivery.

What a scam! It seems that Ava filters out the bad/honest reviews on their website, which should not be allowed. They fraudulently misrepresent what the flower arrangement they are selling. The arrangement was small and the flowers used were completely different and cheap.

Horrible! Thieves. Order from any place else. Customer service was terrible, they tried to charge me an extra $50 and only agreed to discount because I said I was going elsewhere. Unfortunately, I did not go elsewhere and got taken. Shame on them.

Awful experience with Avas Flowers. Flowers were delivered a day late & the $5 card was missing. I ordered the flowers on the 5th to be delivered on the 6th. They were delivered on the 7th at 3:30 in the afternoon. Customer Service consists of useless chatbots and a ridiculous menu of website or phone options that go in circles, leading to zero assistance. I received a voicemail saying my fruit basket had been delivered on the 6th. I ordered flowers, not a fruit basket and no delivery of anything occurred on the 6th. It took 2 days before a human finally replied. The final product was not worth the time, money, or frustration.

Horrible customer service. They pretend they are a real florist, charge a ridiculous service fee and you cannot get ahold of anyone to help. I tried to cancel 2 seconds after I ordered because I didn't know or see the service fee as I hit submit. Never could get a hold of anyone on the phone calling numerous times. Tried to cancel through their website. Do not use them....

If I could give them a lower review, I would. I received flowers as a birthday gift from my parents. It was supposed to be a bouquet of tulips with a card and a balloon wishing me happy birthday. The bouquet cost $110 and what I received was a below averaged three dollar bouquet of drugstore flowers With a printed paper folded up as a card, no balloon. They advertised as a local flower place when searching my town but are a national brand that contracts out to other flower shops. I’m not even sure this was a flower shop that made this bouquet.

What a joke. I got my flowers from Avas and was highly disappointed. The online pictures are very misleading. 0 stars. I will NEVER order from them again. I know that they use a 3rd party service, but this is inexcusable. I paid $94 dollars for a bouquet of flowers and it looks like a toddler put this together.

Poor Quality, we did not get the arrangement that I purchased (smaller lower quality than represented), while they did deliver an arrangement multiple flowers were broken and I’ve seen better quality at a gas station. They are impossible to reach every contact redirects you to their AI agent, they are not a local florist as advertised. Do your research- Avas is a scam florist…don’t waste your money!

Horrible service. Actually zero service. Do not use them. They are a scam and will not even have a human assist. Terrible. Not on time deliveries as well as hidden fees. Do not waste your money or patience. They are terrible.

I ordered online 10/24 for flowers to be delivered 10/25 for my mother-in-law birthday. I tried to find out about the delivery around 5 pm on 10/25 concerned that the delivery wouldn't happen. I was not able to reach a live person and just trusted all would be well. I received a message say in because they didn't have the inventory to fulfill my order they wouldn't be delivered until 10/27. I left a comment on Ava’s FB post about my experience and they messaged me and asked for my order details to look into it. They came back and said that that location is not open on Sat and Sun so the order will be delivered on Monday. A. They shouldn't have given the option for the order and take my money if they are not open on Sat. B. That's not what the company indicated why the order was delayed. “Regrettably, due to the current availability of the requested arrangement, we are unable to fulfill your order on the initially requested day.”

I have been ordering flowers and sending them to family for many years. This was my first experience with Avas Flowers. This was an unfortunate experience, the flowers that I had selected was not what was sent!! Honestly, it was very embarrassing what was sent looked so bad and on top of it all, I paid for the Large Arrangement. It was 3 roses and 2 lilies in a clear vase. Not at all what I ordered! I was completely taken ADVANTAGE of!!! So frustrating. 😫

Same story as everyone else. They notified us that there was a problem with the order, and to wait for a call from them to rectify the situation. No call came. Twice tried to cancel order, and both times cancellation was denied. Called customer service for two days, no one answered. These flowers we supposed to be for my mother-in-law's funeral. Two hours before the service, the flowers still had not been delivered, and we still had not received any text, phone call, or email from Avas, so we were forced to buy flowers somewhere else. This morning I saw that Avas charged us $151 for flowers that were never delivered.

I order flowers and a balloon for my mother-in-law's birthday to be delivered on her birthday and the day of her birthday I got an email saying that they were going to be delivered on October 20th, when the date for them to be delivered was her birthday on October 17th. I'm very disappointed. If I were you I wouldn't use this service

DO NOT EVER USE THIS FLORIST! I don't know how I missed all of the bad reviews, but this company is awful!! The flowers they sent barely had ANY flowers in it!! It didn't even remotely look like the picture and I paid extra for the deluxe version!!

to reception. When the order did not come prior to 2pm I contacted them in attempt to cancel or move the order- the customer service path on the phone routes you in a circle over and over- when I finally connected with someone (after I submitted change requests online that were denied) they told me there was nothing nothing they can do for me - though in their cancellation policy it states they will refund the expedited shipping cost- when I followed the “help” path on the text message thread of updates on them denying my requests they sent me a 800 number for a phone sex line. They then stated they fulfilled the order but the business is closed and there is no flowers there. (# They provided for their “customer service” 1-855-607-7110.)

This company isn't real. It is a scam company posing as a florist. No matter what you order they won't have the flowers then you'll play phone tag with their non-existent customer service forever. If you do use them, just file a dispute with your credit card company so they don't get money for services they never intend to render.

I ordered a sympathy arrangement to be delivered on 10/525. I received a confirmation email stating delivery would be 10/5/25 OR 10/6/25. On the morning of 10/7/25 I received an email stating it would be delivered on 10/7 but if I had an issue call before 6:00pm!!! They charged an additional $24.95 for "fees". At the attempt to deliver the person calls and said I gave a wrong address. I confirmed the address and he tried to argue with me. I confirmed it was the correct address but a new residential development. He finally delivered the arrangement 2 days later. NEVER AGAIN! Customer service was useless.

Beyond disappointed. Ordered flowers on Sunday evening. Monday mid day comes around and my grandma in the hospital does not have her flowers. Call, they say they can't tell me when but it's 'on the truck'. Then I send an email and they reply at 8pm saying it will still be delivered!? Then Tuesday I get an email saying they are "out of stock" and "I will get my money back". DO NOT USE THEM! CALL A LOCAL FLORAL SHOP! I did and he got my flowers within 2 hours! My grandma was so happy.

How do you leave a 0 star review. I don't know how I missed all these bad reviews. They show fake reviews on the website... but you can't even go on their page and leave a review. It's all turned off. This company is trash and it's some overseas operation ripping people off, scamming people off. It's insane they are still in business.

Ordered a nice bouquet of flowers. Looked great on their website and the price was good. At the end, AFTER you put the credit card info and click order an unexpected, never mentioned "service charge" of close to $30 appears IN addition to a delivery fee. Final price paid was double the cost of the flowers! RIP OFF, CON ARTISTS.

Terrible! The flowers were not only late, they looked NOTHING like what I had ordered. They did not deliver the balloons either. It is nearly impossible to get a customer service agent. Their rating on their website is fake. DON'T USE THEM.

I have had nothing but issues. First the bouquet I had picked wasn't available. And then it couldn't be delivered on the day I needed it to. So, I called multiple times only to get an automated system that never got me helped. I emailed multiple times to finally just cancel the order. This all was last week. Then today I get a message that my flowers were delivered! After I had tried multiple times to cancel, AND had already made other arrangements and PAID for other flowers. So now I have 2 bouquets of flowers, and the one from Avas was 3X more expensive!

They are HORRIBLE! Do not use them! They will not deliver and just jerk you around. Caused me to have no flowers at my sister-in-law's memorial service. DO NOT USE THEM! I even gave them an extra day to get the delivery done and all they did was keep asking for an alternate address??

A complete disappointment AGAIN. Flowers that were ordered on 9/17/25 to be delivered on 9/20/25 for my mother's 86th birthday on 9/22/25 never were delivered. This is the 2nd time that I have used Ava's with the same result. I gave them a second chance after a similar debacle two years earlier. This company is little more than a scam. They get your money but fail to carry through their end of the transaction.

The ABSOLUTE WORST EXPERIENCE I'VE EVER HAD! Customer service has no ability to think for themselves. They don't honor the customer first. They honor their vendor first if there's anything that goes wrong. Can't call and get someone on the line, have to request a call back, then once they do then you're on hold for 5 minutes before someone even answers the line. Call dropped on me 3 times. They read from a script and can't think for themselves and have no ability to do anything. There is no management to speak to. The vendors have loopholes they use to get out of deliveries so they don't lose money and if there's a request to cancel they have to get it approved by the vendor and not just process it themselves.

Awful service. Flowers were never delivered. I will open a dispute with the credit card. I want all my money back for not being delivered on the day I wanted, and all the time wasted in the irresponsible customer service. Save yourself time, use a real flower place. This is a scam.

They should not be in business, the arrangement I ordered looked nothing like the arrangement they sent. Paid $84 for a $10 grocery store arrange that I could have thrown together! I was scammed! The arrangement was spare and not the color or flowers on the site.

Ordered by initiating with a local florist 3 miles away from my delivery location for same day delivery. Didn't arrive till 4pm. Apparently, directed to Avas Flowers to facilitate order and became my billing contact. Arrangement was half to 1/3rd the picture shown. Expensive fees added. A modestly delivered arrangement became $113.00 all in.

If I could leave -5 stars I would. I ordered a Funeral arrangement 4 days before the funeral and even after 3 confirmations were sent to my email (the 1st when I ordered them, and then once a day for the next 2 days) confirming my order and delivery date, Avas failed to deliver the arrangement at all.

DO NOT USE! Didn't realize there was an enormous service fee associated with the order. My fault for not reviewing final payment closely. After reading other reviews, I should have gone there first! Not one review with more than 1 star! Tried to cancel within 5 min of placing order and was told I couldn't. But they would provide a slight discount on service fee. Thankfully the flowers DID arrive on the same day, but definitely not what I ordered or paid for.

Would give zero stars if option. Delivered two days LATE. Flowers arrangement did not look like photo and looked like my 9-year-old made them. Vase was cheap and nothing like in picture. What a rip off!!

Delivery was running very late, so I called and got ZERO customer service with no confidence it would even be delivered. Ordered a LARGE arrangement, received a small, UGLY arrangement that did not at all look like the one I ordered, at the very end of their delivery window. Their website does not work for submitting complaints (hangs forever and some critical buttons are greyed out), only for submitting orders at outrageous prices (sky high service fees, even after getting a deal for free delivery).

The first bouquet was delivered, no problem. The second one, which for some reason, was not sent out with the first one, gets returned with a note stating that it was not allowed to be delivered. To the same place.... From here - NIGHTMARE. You absolutely can NOT call and talk with someone. I don't care what option you choose. You also can not get to a live person on the "live chat." There is a call back option, but the number they called back from came through the phone as "high risk" spam, so it went to VM nearly every single time. The few times that it did actually come through and I finally got to speak with someone, I was assured that it would be taken care of. I of course explained that the first set got delivered and they said "yes, we will make sure this one does too."

Worst experience ever. My mother’s birthday was 6/7. I ordered flowers and then cancelled it since my mom moved to a new home and I didn’t have the correct address. My “order” was placed not by me sent 7/3.

I ordered the Enchanted Kiss (Large) bouquet from Avas Flowers for delivery on August 23rd, our 45th wedding anniversary. When I was later told the arrangement was unavailable, I asked to cancel. Instead, they offered me a $20 refund and promised to send 24 red roses in a vase. The flowers arrived two days late — and every single rose was dead. Not wilted, but clearly old and unusable. What I paid for was never delivered, and the replacement was unacceptable. This company has a long track record of poor reviews, and now I understand why. If your order is for a special occasion, I strongly suggest looking elsewhere.

I do not recommend Avas Flowers. I ordered a floral arrangement for a very special relative's funeral, and it fell far short of what was advertised. The arrangement looked nothing like the photo; I even paid extra for a customized ribbon, which was completely omitted. Instead of the elegant white basket shown, I received a cheap-looking brown one, and the arrangement was much smaller than the photo. The flowers were visibly old and not fresh at all, contrary to their claims. To make matters worse, the arrangement was delivered on the wrong date.

Worst experience I've ever had trying to buy anything, and they should owe me a lot of money for wasting so much of my time. Dealing with this company truly made me feel like I wanted to walk out of my house and physically harm someone.

I ordered flowers last Thursday (August 21st), the "My Sun, Moon and Stars" floral arrangement - to be delivered the next day as a birthday gift, which was promised for delivery. I paid $60 plus $25 Service Fee. They were NOT delivered until 2 days later, and they were NOT EVEN CLOSE TO THE ARRANGEMENT THAT I ORDERED! I could not get anyone to call me back, although I was promised (again an empty promise) that I would not lose my place in the queue. I (supposedly - haven't seen it yet) received a 50% discount/refund of $30, but NO REFUND for the "service" - which was terrible. This critical report will be shared with as many people as I can. I am so disappointed! -**

I would rate this service a zero if I could. I ordered Avas Flowers for a special friend’s 70th birthday, but the flowers were of poor quality. I am deeply embarrassed that these are the flowers my friends received for her special day. I called AvasFlower as they indicated satisfactory guarantee, but all they would do was either redeliver the flowers, which she already received terrible flowers, or refund $30 for my $100 purchase. I strongly advise against using AvasFlowers.

Another awful arrangement from this company. Sadly, my relative ordered it before I could warn them about Avas. This time, it was sunflowers in a box with plastic sleeves on the stems, nothing like the arrangement in a vase that we ordered and paid a LOT for. Our recipient had to use a vase that was too small because it is all she had.

They have a hidden service charge of $28.94 that doesn't come out until payment is made. That's disrespectful to customers and lack of honesty. Companies have to be honest if they want to be successful. By deceiving people, they will lose their business. I will NEVER order flowers from you again.

While I am thankful that the delivery was successful, I will say if I had read the reviews about AvasFlowers beforehand, I not have used them. (Their website only showed logos of those they say are "recommending" them... No reviews available from that stand point. Main reason: I am not sure this is a family owned business which they advertise and is what I was looking for. There was no human touch, except when they told you that they needed confirmation about something, THEN it was "call back" only because they are so busy. Gheesh. That took 45 more minutes to connect.

HORRIBLE customer service, flowers not delivered on time (2 days after the fact), and were an AWFUL contrast to what I actually chose from the website. Overpriced, no way to talk with anyone at the business, and a very disappointing, embarrassing product. Also, they advertise 'free delivery' with a code, but fail to mention a $24.95 processing fee on your checkout. DO NOT order flowers from this company. Find a local florist on Google Maps so that you can actually write a Google review! You CANNOT write a Google review for this company.

Ordered two arrangements for my coworker's daughter. Never received. After multiple attempts to resolve and more missed delivery dates, I finally asked for a refund. They offered to contact the recipient and apologize for the delay. They also offered an upgraded gift basket to be delivered 2 weeks after the original delivery date. Horrible customer service system! You are routed to an automated system to be placed in a queue to wait for the next available representative. I spent more than 2 hours on the phone trying to resolve their mistake and 90% of that time was on hold!

1 star isn't low enough. What I ordered and what I received is nowhere near acceptable. See photos, charged 100$ and offered a10$ discount cause they messed up. Offered to replace on Monday which means my wife would have to take already wilting flowers back to work, with her on Monday just to get another screwed up order, check reviews before ordering from this 2 bit company. I'll never order from Avas again. I'd rather drive 220 miles and deliver myself. I've seen flowers at Walmart in better condition than these, absolutely disgusted with the service and so-called quality of this company's product. Save your money and go to a reputable florist when it really matters.

This was the worst experience ever. I paid over a $100 for some flowers that I just should have purchased on my own and delivered them on my own. It took them to deliver these flowers and a kept getting the address incorrect after speaking with staff multiple times. I paid for flowers. Balloons and a card and all she got was. The flowers like what is going on. I paid too much money for you guys to mess this up. If I could give 0 stars, I would, they should make that an option. I am not happy with this experience. We just had a for my sister and the loss of her mother and I was trying to make this special and this was the most frustrating experience.

Worst experience ever. Not local like they advertise. Fliers were not delivered the day they were supposed to be. Then they tried to deliver them to the wrong address. Do not order from these people. They are a scam.

I am beyond livid and wish I had looked at reviews before rushing to place this order. First of all, they don't tell you that there's a TWENTY-FIVE-DOLLAR service fee tacked on at the very end, so my $45 birthday bouquet ended up costing $80, and that's with free delivery. Second, they boast about being local, but they're obviously not since they can't even deliver in the same city the next day. They're actually shipping it. That says it's not bloody local. So I placed an order for a birthday bouquet and immediately got a text after saying they didn't have it in stock and to pick something else. None of the choices were birthday-related at all! I got choices of potted plants. Potted plants? That's not the same as a bouquet of wildflowers. :( All over their site, they boast about same day delivery in most places and you'd think that since they SAY they're in Franklin, that deliveries in Franklin could at least be sent out for the next day! This wasn't even for same day.

Not even close to what we chose. Not a professional florist arrangement. Sloppy. Added a fee we didn't know about. 😪I did ask for a picture of arrangement. It was sent to me after the flowers were delivered. Too late to stop order.

I give them a 1 because there is nothing lower than that. I order my flowers 2 days before I needed them. The website says they can deliver on the same day so I thought since I was 2 days ahead, I would be fine. The next day, I got an urgent message about my order and to please call them as soon as possible. I did just that. I got a recording that said they would hold my place in line and call me right back, they never did and I called multiple times to try and get to someone. So the day I needed the flowers (which were promised to me by noon) I arrive at the funeral home and they are nowhere in sight. Since then, I have continued to call someone of which I get the same recording. No one will ever call me back and I am out $151.00. I do not recommend this company to anyone.

After trying 4 times to order on their website, I called the 877 number and a nice guy was able to help me UNTIL THE END. After going through all that crap, he surprised me with a $25.00 SERVICE FEE! When I questioned it (because website said free delivery) he kept trying to sell me the fact that everyone charged it. I had to tell him 3 times to cancel the order. So upsetting. I used to call the shop and get good service.

Wish I could give them a zero rating! I understand paying a delivery fee but a service fee that was equal to the cost of the flowers???? What a scam! What should have cost me $52 cost me $82. Serves me right for not buying local.

If you're looking to get robbed and lied to, then Avas is definitely the way to go. When a business doesn't have a Google My Business page, there's a reason. This is by far the worst experience I have ever had ordering flowers. I placed an order for my stepmom's birthday. The reason I chose them was because they offered for it be delivered early for an additional fee. I like for the recipient to be able to enjoy them for most of the day, so I paid for that.

I paid for the upgraded, most expensive bouquet and what was delivered to the recipient was pathetic. When you call Avas, they tell you to call a different number. When you call the other number, they basically tell you that you are automatically in queue to receive a call back and when the phone rings and you answer it automatically hangs up so you can never get through. No one to call. No one to talk to. No one to help. I plan on calling my bank. This is a scam. Don't order from this place.

I ordered a bouquet pictured on their website. After the delivery fee and "service" fee the cost was $100. Bouquet not delivered to apt - just left in lobby. Bouquet not even close to that pictured with flowers wilting and of very poor quality. Called "lavender" bouquet but not even a sprig of lavender. Don't buy anything from Avas!!! It will be a rip off for sure!

DO NOT order from this company. I ordered flowers with a Sunday delivery date. I received an receipt with a Sunday or Monday delivery date. Flowers were never delivered. I put in a request to track the order and ended up going through customer service, poor phone connection, didn’t call me back and could barely understand anything that she was saying. She was not helpful, just told me to wait for the next update email. The proof that they sent me the flowers were delivered was a close-up pictures of lilies. No bouquet, no background to see that the delivery location just close-up of flowers. I spent over $100 on a beautiful floral arrangement for the birth of my granddaughter for nothing. Highly disappointed in this company, I will never use them again.

I ordered flowers for my sister's birthday. Their site said it was eligible for same day delivery. Notified flowers were delivered when they were not delivered. Beware. I have made numerous calls. I have received a message that a tracer was put on my package and I would be notified shortly. Still waiting. No response.

I would strongly suggest never using this website. I should’ve ordered specifically from a local florist in the area. I was sending the flowers to. The picture on the website compared to what my sister received was totally different. It was an embarrassment. I don’t know how companies get away with us. I will never be ordering from this website again.

Terrible first experience, I ordered flowers bouquet, chocolates and greetings card for my daughter birthday, since I was faraway from home for work. The flowers, excellent; the card ($4.99) they just print the message in the same ugly card with cares instructions for the flowers; the chocolates ($17.99) missing in the order. Customer service is a scam, designed to frustrate you and make you to give up. Will never use this service again, nor will recommend it. My order# **.

I NEVER write reviews. Be warned! DO NOT BUY ANYTHING HERE. It is nothing but an automation loop sending you back and forth between option 1 or 2. Ruined my day. AWFUL automated emails that mean nothing, ridiculous fees for Amazon to deliver unwrapped in water with ZERO way to see if coming. THIS IS A SCAM. PLEASE, LAST CHANCE, DO NOT BUY HERE. Call a local florist. Worst internet experience ever and a total rip off. The big teddy bears are the size of your small fist BTW. So awful, I do not even want to relive details

An order was placed with a charge for early delivery prior to departing for vacation. A call was placed to cancel the order around 2:30 pm which is after the 2 pm delivery time. Vacation plans did not allow waiting for flowers to be delivered. Upon returning home 3 days later, the dead flowers were found on porch (see photo). The company did credit the 9.99 for early delivery but not the flower arrangement charge. I did notice there is nothing but negative reviews for this company on-line. However, their website has fantastic reviews with only a couple negative. Talk about false advertising. Buy your flowers elsewhere!!!!

Do NOT waste your money with Avas Flowers. So many errors and flowers do NOT get to destination on time, if at all. Customer Service disconnects you or leaves you on hold for hours. Ordered a sympathy spray to be delivered to a church for funeral service and never delivered. Everything wrong from not spelling customer name correct on email so never receive invoice to not delivering flowers. Received their money immediately though. Stay far away. MAYBE THIS IS A SCAM as they took my money and I have no product.

Birthday flowers for my sister. Date of delivery notified not available. Offered substitutes, no vase, single type of flower wrapped in paper. Nothing compared to what I ordered. Customer service terrible!

Absolutely THE WORST experience I have ever had buying flowers for delivery. I ordered flowers for a dear friend's funeral, to be there in time, as ordered and paid for. Avas Flowers FAILED in all areas. Their customer service personnel, while pleasant, are utterly ineffectual. After 5 phone calls, where they kept asking for the same information over and over again, and promising that they would get the flowers to the deceased's home (instead of the funeral), they failed at that. The flowers still have not been delivered, 48 hours after the funeral. AVOID THESE SCAM ARTISTS AT ALL COST!!!!

Please don't use!! They missed delivery date for a funeral and thought to give me 15% discount for next purchase would be okay. Horrible horrible. I am mortified that our friends thought we didn't send anything.

Wish I could give zero stars. They are a scam. I tried to place an order online, but it didn't work. Had what appeared to be a helpful staffer when I ordered via phone. I was placing an order for delivery to a funeral home; while on the call, the staffer confirmed she had talked with the funeral home to confirm delivery. I received my first note that delivery wasn't feasible within seven minutes. It took more than an hour to get any meaningful response: I tried email, the customer line, the sales line and the AI customer service portal (So, I really tried to make it work!).

INSENSITIVE AND CRUEL! THERE SHOULD BE A NO STAR OPTION! My brother passed away on Sunday 7/20 Sunday. Everything happen so suddenly. I was not in my right mind and all the arrangements happened so quickly. I made a flower arrangement with Avas to be delivered to the funeral home in Woodbourne, NY where he lived which is a small town 2.5 hrs away from my house. Funeral was set for 7/23 Wednesday at 10 am. I made the order to be delivered for 7/23 to the funeral home even paid extra priority shipping to get there before 11 am. That was the earliest option they had available.

They are a scam company. Didn't deliver my order and refuse to refund my $89.00. They are a Philippine company that uses US addresses. Scam company. When I finally spoke to someone they were only going to give me back $3! I am doing a chargeback on my cc. This company needs to be shut down!

We placed an order and it was delivered to the wrong place and a different one was dropped off at the opposite location. The recipient had to drive the others location and switch. The customer service bot did nothing to help and the arrangement we paid for is not true to advertising. Please use any other florist. This was very disappointing.

DO. NOT. USE. Scam. Rip off. Misleading. All they do is have someone buy flowers from another (real and local) source and charge you an extra $25 "Service Fee". No tax, not delivery, not product cost. You are overpaying if you use this "company". They are NOT a local florist as they claim.

Promotes "Free Delivery" but then charges 24 dollars in fees.

Avoid Ava’s Flowers -Ponte Vedra, FL– Misleading, Unreliable, and Possibly a Scam. I ordered sympathy flowers in June for my girlfriend in Ponte Vedra, FL. I specifically asked if I was calling a local florist (not FTD), and the woman I spoke with (** accent) insisted that I was dealing directly with a local shop, not a national service. That turned out to be completely false. She promised to send a receipt and a photo of the arrangement via text or email. The flowers were delivered — but I never received the receipt, photo, or even a basic confirmation. Yet my credit card was charged.

They are thieves. I paid for a large bouquet of tulips with a beautiful pink base and received a small order with no vase. I needed it to be delivered to Mount Sinai Hospital and it was 6 hours later. Shame on them. I will put a review wherever I can and report them as thieves

Shop with another florist. I ordered same day delivery for a birthday. The arrangement still had not been delivered by 2:00pm the following day. When I called to complain they lied and said that they attempted to make the delivery on the same day. The birthday recipient was home and no one attempted a delivery.

Ordered flowers @ 9am and was told my wife will get the flowers by noon. Well it's 5:00 & she's on her way home and no flowers. I call customer service. After they put me on hold for 22 min they tell me that they can't locate the flowers or driver so they can't say when they will arrive. I had 1 shot to surprise her and it's gone. DO NOT order through Avas. I'm so fired up. Wish I could give zero stars.

My mother sent flowers to me from Ava’s for my birthday. She thought she was contacting a local florist, however, this company is like 1800 Flowers but with even worse customer service! After she placed her order she was told they would be calling me before the flowers were delivered, I never received a phone call and happened to be out to dinner when the flowers arrived. Whomever delivered them did not even bother to ring the doorbell. (I have a ring camera and door bell so would have been notified if they rang the bell.) At the time of delivery, it was 93 degrees outside. The flowers were left on my front porch to sit in the heat and sun.

I wish I could give them a Zero. The customer service was terrible. They're horrible liars, $ $73.00 for a Bouquet 💐💐💞 of flowers order from Utah to my deceased husband to Shady Oak Baptist Church on highway 84 Collin MS, never arrived. I ordered from one number. The next day the number was changed to something else, you Ruined my Father's Day gift for my husband, I will never used your Service again, I hope the BBB put you out of business, you wrong people @ their vulnerability. 😡😡😡😡

Be sure to review the substitution policy carefully. You might pay for a beautiful arrangement pictured online but end up receiving something noticeably less attractive. I specifically ordered a colorful purple orchid to cheer up a friend returning from a hospital stay and instead they delivered a gloomy white orchid without first consulting me so I could have had the opportunity to change my order.

I placed an order with Avas Flowers on June 25th to be delivered two days later at a funeral in Cullman, Alabama. The flowers were meant to honor the life of my dear friend’s father. Avas accepted the order and assured me the flowers would get there. The next day, they called and told me "The Designer" needed to make flower substitutions. Fine. No problem. Five hours after that, they called to tell me that they couldn't be delivered in time for the funeral but would be delivered same day to the family's home. Two hours after that, they called to tell me they wouldn't be delivered to the family's home until two days after the funeral. So, not only did the flowers never arrive, but as of today (July 1st), I still have no confirmation or apology from the company.

Avas Flowers advertises same day delivery. I ordered flowers at 11:35am (9:35am delivery location time) but apparently, they had issues and could not fulfil that process yet only contacted me the next day at 1:30pm (11:30am delivery location time). After multiple call connection issues (you can't get a person on phone when call, you sign up for a return call). This happened 3 times. After the first missed call, I went online to request they go ahead and deliver today. I received another call to advise they couldn't deliver until the next day (2 days after the requested delivery date) and when I said refund my money and I'll order locally, they miraculously said they could deliver today after all.

Total Scam. Received flowers from my sister. Did not look anything like the website photo. Price misleading - huge "service fee". The website showed a lovely clear dark blue vase. What arrived was a sloppy paint job on a clear vase with missing spots and noticeable paint drips. Size received was one third of the size paid for. Not the same amount or type of flowers. Customer service is the worst. Terrible experience. We don't recommend this company to anyone.

Called me 4 times to verify my order to get it same day delivery, then called me 2 hours later saying that it won’t be able to get there the same day, asked for a discount and they said they could get me more flowers, I asked what the means like another bouquet, or does that mean like 1-3 more flowers. She said she didn’t know. Asked for a refund and they said they could do that, I asked if the refund would be back today. They said 3-5 business days because there is a process. I said there is also a process when purchasing the flower but you take the money right away. She said multiple times sorry for the inconvenience. Come to look at the reviews and it happens to everyone.

I don't usually write negative reviews but this time I feel it is absolutely necessary. I ordered flowers for a memorial service. First thing that went wrong was Avas didn't have the arrangement I had requested. They did contact me and I agreed upon a substitution. I ordered a banner to be added to the arrangement with "Love Dad" or something of the sort. No Banner was included with the flowers. Next, the name of the deceased at the funeral home was not included with the flowers so the funeral home had no idea who the flowers were for. Then I found out that the flowers were not delivered by the date of the memorial. I had asked they be delivered the day prior to ensure they arrived on time. This should have been on May 30 for services on 5/31/25. The flowers did not arrive until June 2, 2025. When I checked with family to see if the flowers had arrived, they had no knowledge of any arrangement being sent. This is totally unacceptable.

Ordered flowers for same-day delivery. Received email confirmation of delivery within a couple of hours. However, flowers were not received at address. Attempted to contact Avas, and learned that their post-sales customer service is entirely automated. The customer service number their system directs you to for a live representative “has been changed,” and no one picks up at the new number. Eventually managed to contact a representative and was told they had confirmation of delivery, so I must be incorrect. When they eventually sent me a photo showing the delivery, it was obviously not the correct address (easily confirmed using Google Street View to compare with the delivery address in my receipt). Avas is now refusing a refund since they have confirmation of delivery.

I regret having to share this experience, but I feel it’s necessary to help others make informed decisions. I ordered a floral arrangement from Avas Flowers for a memorial service, expecting reliable service based on their advertised commitments. Unfortunately, not only was my order never delivered, but communication throughout the process was nonexistent. I received no timely updates, leaving me in an incredibly difficult position on such a sensitive occasion.

If I could give a zero star review I would. Absolutely hands down worst experience I’ve had trying to get flowers delivered. Second time using this outfit and should’ve known better after the first experience. Ordered flowers for Valentine’s Day, only to have them delivered a day early. I wrote it off as just a miscommunication, this time they delivered a day late. After going through hell trying to talk to a person to see what the issue was, this time only to get a “Oh I am sorry for the delay, sir.” And that’s all I could get, not a refund, discount, nothing. After all that, probably the worst part is, wasn’t even the flowers I ordered and they tacked on a nice 25.00 convenience charge, making my $42.00 flowers $87.00 after all said and done. I will never be using this outfit again and I strongly urge you to not use them as well.

I ordered an orchid and balloon from Avas to be delivered on 6/9/25. I was called on Sunday night and told the orchid and balloon were not available. Avas said they would not be able to obtain the orchid until the next day. They also said that there were no balloons available. They said the order would not be available for delivery until 6/10/25. Also, the orchid would be delivered by UPS, even though their website said same-day delivery. When the orchid arrived, there were blooms that had fallen off and the orchid was damaged. I have contacted the customer service to see if the orchid will be replaced. Still waiting. The sales staff says they can do what you request but in reality that isn't true in my case.

I wish I had read reviews before ordering. This is truly the worst company I have ever experienced. This has been 24 hours:

No customer service. They surprise you with a 25$ service fee after you check out. They delivered 2 days early, which is awkward and the flowers will be faded by the time the service happens. When you try to call, the number has changed. When you dial the new one, no help.

Horrible company- never use them. Nothing but problems. Customers service are liars if you can even get in touch with them. I give them -stars. It’s a nightmare. The flowers are horrible and expensive. It’s a terrible company, used to be good. Have nothing good to say about them.

Horrible business. Flowers were a day late, and not what I ordered. Flowers that were delivered looked like they were cut from the side of a road. Save yourself aggravation and money, do not use this rotten place.

An awful experience both with an inability to deliver on time (by days not hours) with adequate notice to me compounded by a refusal to refund my money. Will never try to use them again. Terrible customer service.

This company is a joke. Ordered Calla lilies for my girl. Said they would be delivered today 6/4/25. Got email said problem with delivery date. Asked me to choose another date. Did that then said flowers I ordered were not available. To choose another bouquet. I want what I ordered. If I wanted something else I would have ordered it. Spent over three hours trying to get ahold of someone from customer service. When I finally did they tried to give me the run around on the refund. Finally got the refund. I will never use this company ever again. I would not recommend them to anyone.

I TRIED to order flowers early this morning to be delivered THIS MORNING as the patient is undergoing Brain Surgery tomorrow and I wanted her to have something nice to look at today, even if it was for a short time. I was guaranteed that the flowers would be delivered this morning. 6:30 pm - still no flowers and I am too far away to take them myself. Going to be disputing this charge! I am most upset that the patient couldn't enjoy something pretty in her hospital room, today.

Terrible company. They will never have the flowers you order in stock, call you and tell you to go with Designer's Choice which looks nothing like what you order, tell you that you'll get same value or better, and send something you could get at the grocery store. Absolute garbage company, will never order from them again. Avoid.

I purchased some flowers for my Mom for Mother's Day (2025). She lives in a different state. I ordered what I thought was a beautiful bouquet from Avas, and paid for the premium bouquet, which should have been bigger and better than the advertised arrangement. What arrived was something that looked like it got bought in a grocery store. She received 5 roses, and 3 lilies in a vase. That's it. Both of us were so disappointed. Customer service was hard to reach, and didn't respond to me, until I had e-mailed and called multiple times. Then the lady wanted to give me a $10 refund. I told her that I wanted one of the options listed on their site. I got a $50 refund, and my Mom still has the flowers that neither of us were happy with. They did offer to send a new bouquet out, but not for another week (2 weeks late). No thank you. I told them I can no longer trust or deal with them. If I could give them zero stars, I would.

Ordered flowers for my son, daughter and new baby on the day he was born. Requested delivery the next day (as they promoted ‘NEXT DAY DELIVERY AVAILABLE”) and paid for expedited delivery. The delivery day was a Sunday and the following Monday was a holiday so, despite my expedited delivery payment, the order was switched to “FLEX” delivery - which means anytime from the 25th to the 27th. When I was told they were bringing the baby home on the 26th, I immediately went online and changed the delivery address from the hospital to the home. Went back into the order later and confirmed that the delivery address change was correct. On the 27th, I got confirmation that the flowers were delivered to the HOSPITAL!

The overall service was fast, but they missed items in my order and the quality of the product was sad. They did give me a speedy refund when half of my order was not delivered. Never using them again.

I paid $120 dollars to receive a bouquet worth no more than $25. I paid extra for rushed delivery, it arrived one day late, I specified "no lilies" due to allergies.... The bouquet had lilies. I spent a week trying to go through their customer service, I was never able to talk to anyone! They reimbursed me $9.99 for the missed rush delivery. AVOID AVOID AVOID! This is clearly NOT a family business, it is a scam.

Ordered flower for a funeral. Called the day before saying they could make them and will have them delivered. Called again day of funeral. "We have a problem," called them back. No response. Received another email day after funeral. "We haven’t delivered because we didn’t have flowers you ordered." What the heck. You told me you did and do I still want them delivered…. When you request a refund they ask if you want something else with a 15% discount. Get real. Don’t do. Go somewhere else. And also the overall cost was not less.

Never will deal with this florist again. Delivery date was set, flowers were not delivered until late the following day and they were half dead. Cannot reach Avas, sent email, no reply except to tell me the flowers were delivered a day late. I paid a service fee of $25 to have them delivered the following day. Total amount of order was $80. DO NOT EXPECT ANYTHING BUT POOR SERVICE AND FLOWERS FROM AVAS IN HOMER GLEN IL.

Service with this company was the first thing offered but the last thing rendered. Broken links, no messages returned, disconnected phones. An absolute horrible experience. Never able to speak to a real person after three days of trying to contact them.