Avas Flowers Reviews

They have a hidden service charge of $28.94 that doesn't come out until payment is made. That's disrespectful to customers and lack of honesty. Companies have to be honest if they want to be successful. By deceiving people, they will lose their business. I will NEVER order flowers from you again.

While I am thankful that the delivery was successful, I will say if I had read the reviews about AvasFlowers beforehand, I not have used them. (Their website only showed logos of those they say are "recommending" them... No reviews available from that stand point. Main reason: I am not sure this is a family owned business which they advertise and is what I was looking for. There was no human touch, except when they told you that they needed confirmation about something, THEN it was "call back" only because they are so busy. Gheesh. That took 45 more minutes to connect.

HORRIBLE customer service, flowers not delivered on time (2 days after the fact), and were an AWFUL contrast to what I actually chose from the website. Overpriced, no way to talk with anyone at the business, and a very disappointing, embarrassing product. Also, they advertise 'free delivery' with a code, but fail to mention a $24.95 processing fee on your checkout. DO NOT order flowers from this company. Find a local florist on Google Maps so that you can actually write a Google review! You CANNOT write a Google review for this company.

Ordered two arrangements for my coworker's daughter. Never received. After multiple attempts to resolve and more missed delivery dates, I finally asked for a refund. They offered to contact the recipient and apologize for the delay. They also offered an upgraded gift basket to be delivered 2 weeks after the original delivery date. Horrible customer service system! You are routed to an automated system to be placed in a queue to wait for the next available representative. I spent more than 2 hours on the phone trying to resolve their mistake and 90% of that time was on hold!

1 star isn't low enough. What I ordered and what I received is nowhere near acceptable. See photos, charged 100$ and offered a10$ discount cause they messed up. Offered to replace on Monday which means my wife would have to take already wilting flowers back to work, with her on Monday just to get another screwed up order, check reviews before ordering from this 2 bit company. I'll never order from Avas again. I'd rather drive 220 miles and deliver myself. I've seen flowers at Walmart in better condition than these, absolutely disgusted with the service and so-called quality of this company's product. Save your money and go to a reputable florist when it really matters.

This was the worst experience ever. I paid over a $100 for some flowers that I just should have purchased on my own and delivered them on my own. It took them to deliver these flowers and a kept getting the address incorrect after speaking with staff multiple times. I paid for flowers. Balloons and a card and all she got was. The flowers like what is going on. I paid too much money for you guys to mess this up. If I could give 0 stars, I would, they should make that an option. I am not happy with this experience. We just had a for my sister and the loss of her mother and I was trying to make this special and this was the most frustrating experience.

Worst experience ever. Not local like they advertise. Fliers were not delivered the day they were supposed to be. Then they tried to deliver them to the wrong address. Do not order from these people. They are a scam.

I am beyond livid and wish I had looked at reviews before rushing to place this order. First of all, they don't tell you that there's a TWENTY-FIVE-DOLLAR service fee tacked on at the very end, so my $45 birthday bouquet ended up costing $80, and that's with free delivery. Second, they boast about being local, but they're obviously not since they can't even deliver in the same city the next day. They're actually shipping it. That says it's not bloody local. So I placed an order for a birthday bouquet and immediately got a text after saying they didn't have it in stock and to pick something else. None of the choices were birthday-related at all! I got choices of potted plants. Potted plants? That's not the same as a bouquet of wildflowers. :( All over their site, they boast about same day delivery in most places and you'd think that since they SAY they're in Franklin, that deliveries in Franklin could at least be sent out for the next day! This wasn't even for same day.

Not even close to what we chose. Not a professional florist arrangement. Sloppy. Added a fee we didn't know about. 😪I did ask for a picture of arrangement. It was sent to me after the flowers were delivered. Too late to stop order.

I give them a 1 because there is nothing lower than that. I order my flowers 2 days before I needed them. The website says they can deliver on the same day so I thought since I was 2 days ahead, I would be fine. The next day, I got an urgent message about my order and to please call them as soon as possible. I did just that. I got a recording that said they would hold my place in line and call me right back, they never did and I called multiple times to try and get to someone. So the day I needed the flowers (which were promised to me by noon) I arrive at the funeral home and they are nowhere in sight. Since then, I have continued to call someone of which I get the same recording. No one will ever call me back and I am out $151.00. I do not recommend this company to anyone.

After trying 4 times to order on their website, I called the 877 number and a nice guy was able to help me UNTIL THE END. After going through all that crap, he surprised me with a $25.00 SERVICE FEE! When I questioned it (because website said free delivery) he kept trying to sell me the fact that everyone charged it. I had to tell him 3 times to cancel the order. So upsetting. I used to call the shop and get good service.

Wish I could give them a zero rating! I understand paying a delivery fee but a service fee that was equal to the cost of the flowers???? What a scam! What should have cost me $52 cost me $82. Serves me right for not buying local.

If you're looking to get robbed and lied to, then Avas is definitely the way to go. When a business doesn't have a Google My Business page, there's a reason. This is by far the worst experience I have ever had ordering flowers. I placed an order for my stepmom's birthday. The reason I chose them was because they offered for it be delivered early for an additional fee. I like for the recipient to be able to enjoy them for most of the day, so I paid for that.

I paid for the upgraded, most expensive bouquet and what was delivered to the recipient was pathetic. When you call Avas, they tell you to call a different number. When you call the other number, they basically tell you that you are automatically in queue to receive a call back and when the phone rings and you answer it automatically hangs up so you can never get through. No one to call. No one to talk to. No one to help. I plan on calling my bank. This is a scam. Don't order from this place.

I ordered a bouquet pictured on their website. After the delivery fee and "service" fee the cost was $100. Bouquet not delivered to apt - just left in lobby. Bouquet not even close to that pictured with flowers wilting and of very poor quality. Called "lavender" bouquet but not even a sprig of lavender. Don't buy anything from Avas!!! It will be a rip off for sure!

DO NOT order from this company. I ordered flowers with a Sunday delivery date. I received an receipt with a Sunday or Monday delivery date. Flowers were never delivered. I put in a request to track the order and ended up going through customer service, poor phone connection, didn’t call me back and could barely understand anything that she was saying. She was not helpful, just told me to wait for the next update email. The proof that they sent me the flowers were delivered was a close-up pictures of lilies. No bouquet, no background to see that the delivery location just close-up of flowers. I spent over $100 on a beautiful floral arrangement for the birth of my granddaughter for nothing. Highly disappointed in this company, I will never use them again.

I ordered flowers for my sister's birthday. Their site said it was eligible for same day delivery. Notified flowers were delivered when they were not delivered. Beware. I have made numerous calls. I have received a message that a tracer was put on my package and I would be notified shortly. Still waiting. No response.

I would strongly suggest never using this website. I should’ve ordered specifically from a local florist in the area. I was sending the flowers to. The picture on the website compared to what my sister received was totally different. It was an embarrassment. I don’t know how companies get away with us. I will never be ordering from this website again.

Terrible first experience, I ordered flowers bouquet, chocolates and greetings card for my daughter birthday, since I was faraway from home for work. The flowers, excellent; the card ($4.99) they just print the message in the same ugly card with cares instructions for the flowers; the chocolates ($17.99) missing in the order. Customer service is a scam, designed to frustrate you and make you to give up. Will never use this service again, nor will recommend it. My order# **.

I NEVER write reviews. Be warned! DO NOT BUY ANYTHING HERE. It is nothing but an automation loop sending you back and forth between option 1 or 2. Ruined my day. AWFUL automated emails that mean nothing, ridiculous fees for Amazon to deliver unwrapped in water with ZERO way to see if coming. THIS IS A SCAM. PLEASE, LAST CHANCE, DO NOT BUY HERE. Call a local florist. Worst internet experience ever and a total rip off. The big teddy bears are the size of your small fist BTW. So awful, I do not even want to relive details

An order was placed with a charge for early delivery prior to departing for vacation. A call was placed to cancel the order around 2:30 pm which is after the 2 pm delivery time. Vacation plans did not allow waiting for flowers to be delivered. Upon returning home 3 days later, the dead flowers were found on porch (see photo). The company did credit the 9.99 for early delivery but not the flower arrangement charge. I did notice there is nothing but negative reviews for this company on-line. However, their website has fantastic reviews with only a couple negative. Talk about false advertising. Buy your flowers elsewhere!!!!

Do NOT waste your money with Avas Flowers. So many errors and flowers do NOT get to destination on time, if at all. Customer Service disconnects you or leaves you on hold for hours. Ordered a sympathy spray to be delivered to a church for funeral service and never delivered. Everything wrong from not spelling customer name correct on email so never receive invoice to not delivering flowers. Received their money immediately though. Stay far away. MAYBE THIS IS A SCAM as they took my money and I have no product.

Birthday flowers for my sister. Date of delivery notified not available. Offered substitutes, no vase, single type of flower wrapped in paper. Nothing compared to what I ordered. Customer service terrible!

Absolutely THE WORST experience I have ever had buying flowers for delivery. I ordered flowers for a dear friend's funeral, to be there in time, as ordered and paid for. Avas Flowers FAILED in all areas. Their customer service personnel, while pleasant, are utterly ineffectual. After 5 phone calls, where they kept asking for the same information over and over again, and promising that they would get the flowers to the deceased's home (instead of the funeral), they failed at that. The flowers still have not been delivered, 48 hours after the funeral. AVOID THESE SCAM ARTISTS AT ALL COST!!!!

Please don't use!! They missed delivery date for a funeral and thought to give me 15% discount for next purchase would be okay. Horrible horrible. I am mortified that our friends thought we didn't send anything.

Wish I could give zero stars. They are a scam. I tried to place an order online, but it didn't work. Had what appeared to be a helpful staffer when I ordered via phone. I was placing an order for delivery to a funeral home; while on the call, the staffer confirmed she had talked with the funeral home to confirm delivery. I received my first note that delivery wasn't feasible within seven minutes. It took more than an hour to get any meaningful response: I tried email, the customer line, the sales line and the AI customer service portal (So, I really tried to make it work!).

INSENSITIVE AND CRUEL! THERE SHOULD BE A NO STAR OPTION! My brother passed away on Sunday 7/20 Sunday. Everything happen so suddenly. I was not in my right mind and all the arrangements happened so quickly. I made a flower arrangement with Avas to be delivered to the funeral home in Woodbourne, NY where he lived which is a small town 2.5 hrs away from my house. Funeral was set for 7/23 Wednesday at 10 am. I made the order to be delivered for 7/23 to the funeral home even paid extra priority shipping to get there before 11 am. That was the earliest option they had available.

They are a scam company. Didn't deliver my order and refuse to refund my $89.00. They are a Philippine company that uses US addresses. Scam company. When I finally spoke to someone they were only going to give me back $3! I am doing a chargeback on my cc. This company needs to be shut down!

We placed an order and it was delivered to the wrong place and a different one was dropped off at the opposite location. The recipient had to drive the others location and switch. The customer service bot did nothing to help and the arrangement we paid for is not true to advertising. Please use any other florist. This was very disappointing.

DO. NOT. USE. Scam. Rip off. Misleading. All they do is have someone buy flowers from another (real and local) source and charge you an extra $25 "Service Fee". No tax, not delivery, not product cost. You are overpaying if you use this "company". They are NOT a local florist as they claim.

Promotes "Free Delivery" but then charges 24 dollars in fees.

Avoid Ava’s Flowers -Ponte Vedra, FL– Misleading, Unreliable, and Possibly a Scam. I ordered sympathy flowers in June for my girlfriend in Ponte Vedra, FL. I specifically asked if I was calling a local florist (not FTD), and the woman I spoke with (** accent) insisted that I was dealing directly with a local shop, not a national service. That turned out to be completely false. She promised to send a receipt and a photo of the arrangement via text or email. The flowers were delivered — but I never received the receipt, photo, or even a basic confirmation. Yet my credit card was charged.

They are thieves. I paid for a large bouquet of tulips with a beautiful pink base and received a small order with no vase. I needed it to be delivered to Mount Sinai Hospital and it was 6 hours later. Shame on them. I will put a review wherever I can and report them as thieves

Shop with another florist. I ordered same day delivery for a birthday. The arrangement still had not been delivered by 2:00pm the following day. When I called to complain they lied and said that they attempted to make the delivery on the same day. The birthday recipient was home and no one attempted a delivery.

Ordered flowers @ 9am and was told my wife will get the flowers by noon. Well it's 5:00 & she's on her way home and no flowers. I call customer service. After they put me on hold for 22 min they tell me that they can't locate the flowers or driver so they can't say when they will arrive. I had 1 shot to surprise her and it's gone. DO NOT order through Avas. I'm so fired up. Wish I could give zero stars.

My mother sent flowers to me from Ava’s for my birthday. She thought she was contacting a local florist, however, this company is like 1800 Flowers but with even worse customer service! After she placed her order she was told they would be calling me before the flowers were delivered, I never received a phone call and happened to be out to dinner when the flowers arrived. Whomever delivered them did not even bother to ring the doorbell. (I have a ring camera and door bell so would have been notified if they rang the bell.) At the time of delivery, it was 93 degrees outside. The flowers were left on my front porch to sit in the heat and sun.

I wish I could give them a Zero. The customer service was terrible. They're horrible liars, $ $73.00 for a Bouquet 💐💐💞 of flowers order from Utah to my deceased husband to Shady Oak Baptist Church on highway 84 Collin MS, never arrived. I ordered from one number. The next day the number was changed to something else, you Ruined my Father's Day gift for my husband, I will never used your Service again, I hope the BBB put you out of business, you wrong people @ their vulnerability. 😡😡😡😡

Be sure to review the substitution policy carefully. You might pay for a beautiful arrangement pictured online but end up receiving something noticeably less attractive. I specifically ordered a colorful purple orchid to cheer up a friend returning from a hospital stay and instead they delivered a gloomy white orchid without first consulting me so I could have had the opportunity to change my order.

I placed an order with Avas Flowers on June 25th to be delivered two days later at a funeral in Cullman, Alabama. The flowers were meant to honor the life of my dear friend’s father. Avas accepted the order and assured me the flowers would get there. The next day, they called and told me "The Designer" needed to make flower substitutions. Fine. No problem. Five hours after that, they called to tell me that they couldn't be delivered in time for the funeral but would be delivered same day to the family's home. Two hours after that, they called to tell me they wouldn't be delivered to the family's home until two days after the funeral. So, not only did the flowers never arrive, but as of today (July 1st), I still have no confirmation or apology from the company.

Avas Flowers advertises same day delivery. I ordered flowers at 11:35am (9:35am delivery location time) but apparently, they had issues and could not fulfil that process yet only contacted me the next day at 1:30pm (11:30am delivery location time). After multiple call connection issues (you can't get a person on phone when call, you sign up for a return call). This happened 3 times. After the first missed call, I went online to request they go ahead and deliver today. I received another call to advise they couldn't deliver until the next day (2 days after the requested delivery date) and when I said refund my money and I'll order locally, they miraculously said they could deliver today after all.

Total Scam. Received flowers from my sister. Did not look anything like the website photo. Price misleading - huge "service fee". The website showed a lovely clear dark blue vase. What arrived was a sloppy paint job on a clear vase with missing spots and noticeable paint drips. Size received was one third of the size paid for. Not the same amount or type of flowers. Customer service is the worst. Terrible experience. We don't recommend this company to anyone.

Called me 4 times to verify my order to get it same day delivery, then called me 2 hours later saying that it won’t be able to get there the same day, asked for a discount and they said they could get me more flowers, I asked what the means like another bouquet, or does that mean like 1-3 more flowers. She said she didn’t know. Asked for a refund and they said they could do that, I asked if the refund would be back today. They said 3-5 business days because there is a process. I said there is also a process when purchasing the flower but you take the money right away. She said multiple times sorry for the inconvenience. Come to look at the reviews and it happens to everyone.

I don't usually write negative reviews but this time I feel it is absolutely necessary. I ordered flowers for a memorial service. First thing that went wrong was Avas didn't have the arrangement I had requested. They did contact me and I agreed upon a substitution. I ordered a banner to be added to the arrangement with "Love Dad" or something of the sort. No Banner was included with the flowers. Next, the name of the deceased at the funeral home was not included with the flowers so the funeral home had no idea who the flowers were for. Then I found out that the flowers were not delivered by the date of the memorial. I had asked they be delivered the day prior to ensure they arrived on time. This should have been on May 30 for services on 5/31/25. The flowers did not arrive until June 2, 2025. When I checked with family to see if the flowers had arrived, they had no knowledge of any arrangement being sent. This is totally unacceptable.

Ordered flowers for same-day delivery. Received email confirmation of delivery within a couple of hours. However, flowers were not received at address. Attempted to contact Avas, and learned that their post-sales customer service is entirely automated. The customer service number their system directs you to for a live representative “has been changed,” and no one picks up at the new number. Eventually managed to contact a representative and was told they had confirmation of delivery, so I must be incorrect. When they eventually sent me a photo showing the delivery, it was obviously not the correct address (easily confirmed using Google Street View to compare with the delivery address in my receipt). Avas is now refusing a refund since they have confirmation of delivery.

I regret having to share this experience, but I feel it’s necessary to help others make informed decisions. I ordered a floral arrangement from Avas Flowers for a memorial service, expecting reliable service based on their advertised commitments. Unfortunately, not only was my order never delivered, but communication throughout the process was nonexistent. I received no timely updates, leaving me in an incredibly difficult position on such a sensitive occasion.

If I could give a zero star review I would. Absolutely hands down worst experience I’ve had trying to get flowers delivered. Second time using this outfit and should’ve known better after the first experience. Ordered flowers for Valentine’s Day, only to have them delivered a day early. I wrote it off as just a miscommunication, this time they delivered a day late. After going through hell trying to talk to a person to see what the issue was, this time only to get a “Oh I am sorry for the delay, sir.” And that’s all I could get, not a refund, discount, nothing. After all that, probably the worst part is, wasn’t even the flowers I ordered and they tacked on a nice 25.00 convenience charge, making my $42.00 flowers $87.00 after all said and done. I will never be using this outfit again and I strongly urge you to not use them as well.

I ordered an orchid and balloon from Avas to be delivered on 6/9/25. I was called on Sunday night and told the orchid and balloon were not available. Avas said they would not be able to obtain the orchid until the next day. They also said that there were no balloons available. They said the order would not be available for delivery until 6/10/25. Also, the orchid would be delivered by UPS, even though their website said same-day delivery. When the orchid arrived, there were blooms that had fallen off and the orchid was damaged. I have contacted the customer service to see if the orchid will be replaced. Still waiting. The sales staff says they can do what you request but in reality that isn't true in my case.

I wish I had read reviews before ordering. This is truly the worst company I have ever experienced. This has been 24 hours:

No customer service. They surprise you with a 25$ service fee after you check out. They delivered 2 days early, which is awkward and the flowers will be faded by the time the service happens. When you try to call, the number has changed. When you dial the new one, no help.

Horrible company- never use them. Nothing but problems. Customers service are liars if you can even get in touch with them. I give them -stars. It’s a nightmare. The flowers are horrible and expensive. It’s a terrible company, used to be good. Have nothing good to say about them.

Horrible business. Flowers were a day late, and not what I ordered. Flowers that were delivered looked like they were cut from the side of a road. Save yourself aggravation and money, do not use this rotten place.

An awful experience both with an inability to deliver on time (by days not hours) with adequate notice to me compounded by a refusal to refund my money. Will never try to use them again. Terrible customer service.

This company is a joke. Ordered Calla lilies for my girl. Said they would be delivered today 6/4/25. Got email said problem with delivery date. Asked me to choose another date. Did that then said flowers I ordered were not available. To choose another bouquet. I want what I ordered. If I wanted something else I would have ordered it. Spent over three hours trying to get ahold of someone from customer service. When I finally did they tried to give me the run around on the refund. Finally got the refund. I will never use this company ever again. I would not recommend them to anyone.

I TRIED to order flowers early this morning to be delivered THIS MORNING as the patient is undergoing Brain Surgery tomorrow and I wanted her to have something nice to look at today, even if it was for a short time. I was guaranteed that the flowers would be delivered this morning. 6:30 pm - still no flowers and I am too far away to take them myself. Going to be disputing this charge! I am most upset that the patient couldn't enjoy something pretty in her hospital room, today.

Terrible company. They will never have the flowers you order in stock, call you and tell you to go with Designer's Choice which looks nothing like what you order, tell you that you'll get same value or better, and send something you could get at the grocery store. Absolute garbage company, will never order from them again. Avoid.

I purchased some flowers for my Mom for Mother's Day (2025). She lives in a different state. I ordered what I thought was a beautiful bouquet from Avas, and paid for the premium bouquet, which should have been bigger and better than the advertised arrangement. What arrived was something that looked like it got bought in a grocery store. She received 5 roses, and 3 lilies in a vase. That's it. Both of us were so disappointed. Customer service was hard to reach, and didn't respond to me, until I had e-mailed and called multiple times. Then the lady wanted to give me a $10 refund. I told her that I wanted one of the options listed on their site. I got a $50 refund, and my Mom still has the flowers that neither of us were happy with. They did offer to send a new bouquet out, but not for another week (2 weeks late). No thank you. I told them I can no longer trust or deal with them. If I could give them zero stars, I would.

Ordered flowers for my son, daughter and new baby on the day he was born. Requested delivery the next day (as they promoted ‘NEXT DAY DELIVERY AVAILABLE”) and paid for expedited delivery. The delivery day was a Sunday and the following Monday was a holiday so, despite my expedited delivery payment, the order was switched to “FLEX” delivery - which means anytime from the 25th to the 27th. When I was told they were bringing the baby home on the 26th, I immediately went online and changed the delivery address from the hospital to the home. Went back into the order later and confirmed that the delivery address change was correct. On the 27th, I got confirmation that the flowers were delivered to the HOSPITAL!

The overall service was fast, but they missed items in my order and the quality of the product was sad. They did give me a speedy refund when half of my order was not delivered. Never using them again.

I paid $120 dollars to receive a bouquet worth no more than $25. I paid extra for rushed delivery, it arrived one day late, I specified "no lilies" due to allergies.... The bouquet had lilies. I spent a week trying to go through their customer service, I was never able to talk to anyone! They reimbursed me $9.99 for the missed rush delivery. AVOID AVOID AVOID! This is clearly NOT a family business, it is a scam.

Ordered flower for a funeral. Called the day before saying they could make them and will have them delivered. Called again day of funeral. "We have a problem," called them back. No response. Received another email day after funeral. "We haven’t delivered because we didn’t have flowers you ordered." What the heck. You told me you did and do I still want them delivered…. When you request a refund they ask if you want something else with a 15% discount. Get real. Don’t do. Go somewhere else. And also the overall cost was not less.

Never will deal with this florist again. Delivery date was set, flowers were not delivered until late the following day and they were half dead. Cannot reach Avas, sent email, no reply except to tell me the flowers were delivered a day late. I paid a service fee of $25 to have them delivered the following day. Total amount of order was $80. DO NOT EXPECT ANYTHING BUT POOR SERVICE AND FLOWERS FROM AVAS IN HOMER GLEN IL.

Service with this company was the first thing offered but the last thing rendered. Broken links, no messages returned, disconnected phones. An absolute horrible experience. Never able to speak to a real person after three days of trying to contact them.

This is the absolute worst experience I’ve ever had with a florist. If you actually want flowers delivered to you, don’t ever use Avas Flowers. I ordered flowers for a funeral and they didn’t show or provide a refund. Run, don’t walk away from Avas Flowers!

I’m not sure if this company is a scam. But they are horrible. Over the last 3 days they have contacted me a dozen times changing times for delivery, place of delivery and now the product I ordered. Never, ever do business with this company.

What a terrible company! Don't expect to be able to talk to someone once they don't deliver your flowers either! This place should be removed as an option on the internet! I'm still not convinced it's a real company yet. Ordered flowers for my mom to be delivered the same day. The next day I could messages that the flowers I ordered aren't available. I was given a delivery date option of the following week and some flowers w/o a vase and personality. Why was I given better options when I ordered in the first place? False advertising!

I ordered a beautiful, upgraded sympathy bouquet. What arrived at the funeral home was an ugly cheap bouquet that looked like a child put it together and was nothing like what I ordered. I am terribly disappointed and cannot even get ahold of Avas to complain. First pic is what I ordered. Second Pic is what was delivered.

Does anyone know how to contact this company, by which I mean get an actual person on the phone? They charged me $200.00 and instead sent an $85.00 item as a substitute because they were out of stock. However, they did not refund me the difference. They took $120.00 from me. It has been almost two weeks, and I cannot get anyone on the phone; there is no callback, and the entire line is automated. I am not sure what to make of this. I am genuinely beginning to think they just stole my money. This is insane! 😂

Scam!!! Do not go through this company! Complete scam. My sister ordered flowers for my daughter. They said it was delivered and I called and they said, "Ohhh the delivery driver just put that, they are still out for delivery till 7pm." It was 6pm. I asked what florist shop are they coming from in my area. They couldn't tell me, they couldn't give me a tracking number. I asked for a refund, called them on being a scam and the lady stayed silent. Then said they can't refund till after 7pm. I said, "So I can call back in a hour and get my refund?" She then said, "No we will be closed." Please save your money and time!

NOT guaranteed delivery (as their website promises). 3 days overdue and didn't tell me until the day it was due. Extra "service charge" of $28.95 added on unexpectedly after transaction completed, with no option to cancel order afterwards. My $54.99 US bouquet ended up being $90.87. I also am paying in Canadian dollars, so even more from my perspective. This was one of their least expensive bouquets! Please do not order from them!

I made the mistake of ordering flowers from this company. They are a scam. They do not deliver what they picture on their website. You can not reach them to make a complaint. They charge a fee for rush delivery and then do not deliver on time. They offered me 50% back on my order which I paid $118 and they refunded me $34!! Below is a pic of what I ordered and what was received! The order was called PINK ROSES AND LILY BOUQUET and you can see that they received red roses with baby breaths! DO NOT ORDER FROM THEM!

Avas Flowers is a TOTAL SCAM!!!! I ordered a beautiful and big bouquet for my step mom. Was to be delivered on 5/9. They delivered at 10:30pm on 8th. My stepmother was asleep, they woke her up. WRONG ARRANGEMENT, NO B-DAY BALLOON! I paid over $90.00 and she received maybe a $40 arrangement. Looked awful! Every time I tried to contact them about order, I got nowhere!!! DO NOT ORDER FLOWERS FROM THEM!!!!

4 days AFTER Mother’s Day, Avas called me to inform me they missed delivering flowers to my Mother ordered for delivery on the Friday before Mother’s day AND that they ran out of the flowers that I ordered. After trying to cancel the order, they convinced me to accept a 35% discount, an apology call to my Mother and they would send the flowers asap. I agreed as long they did NOT send red roses, They agreed they would send coral and yellow roses. However….they sent ONLY red roses. NEVER again will I waste my money or time with this florist!!! and Their customer service is NON-existent. They just quote their substitution policy. I am very disappointed with their lack of customer service, spending money on the one type of flower I would never send and NOT being listened to.

We found Avas online thinking they were local and the prices were good with free delivery today. As may others have said, I should have read the reviews first. The $25+ fee added at the end was a complete surprise. Then the call came that they could not fill the Tulip flower order and needed to make it a designer's choice. How does a florist not have tulips. By now I had figured out they were not local, but sent the orders to other florists to fill. I can say their customer call back system did work for me and I reached someone a few times. During this, the order went from being delivered today on time and then tomorrow. I successfully argued for a refund and after two tries to discount a future order, they agreed. Will never use them again.

This was the worst experience I have ever had getting what I ordered. I ordered a fruit and cheese basket for my brother which is on the website. This was ordered on the 13th to be delivered on the 14th. I never got confirmation of delivery so I called. Still gave me no answer. I then told them to send a money tree. Remember this is for a man. Then they don't have this either. So now we are sending him a garden. Lol. I am sure he will think I have lost my mind. Lol. Very bad experience!!!

Paid $100.00 for small "everlasting lavender" arrangement for MOM. Called her on Mother's Day and asked about the flowers, her response "Don't use this florist again" - "No lavender, assorted whatever they had left, most unusual arrangement she's ever seen, very disappointed"...On Mother's Day. Momma not happy, nobody happy!!!! Contacted Avas on Mom's Day, after several attempts finally reached someone (some foreign language hard to understand), asked for manager to call back. Manager (Kate) said they would deliver a new bouquet within a couple days and credit our card for $10.00. It's been four days later and no flowers, no contact from Avas, no one answering Customer service #, so called Order # and Joyce said someone will call back. To date, no reply ("SATISFACTION"). STAY AWAY!!!!

They delivered my order 3 days late! I had to continue to call them and submit "trouble tickets " to try and get a call back. Got a call back on Mother's Day and they were clueless! The supervisor begged me to let them deliver on Monday. It arrived late evening and the flowers were split in half and it looked as if bugs had been chewing on the leaves. AND they didn't deliver the bear that was also on the order. I called 2 days with no response and finally called the order line to place an order in order to get in touch with a human! Spoke to another supervisor and got a bunch of excuses and gave me the rest of my money back. It's piss poor business! They can't even fulfill orders with adequate time. STAY AWAY! ZERO STARS!

This was a HORRIFIC purchase on my part. I ordered a nice flower arrangement for my mother. It was to be delivered on Saturday, before Mother's Day. Avas Flowers contacted me and said they were out of stock on the original flower arrangement and I could choose from any other arrangement at no charge. So, at that point, I chose the 12 red roses with a vase. Then, they reached out to me and said that's not available either, that they have a special Mother's Day Arrangement that they would send. Being they already had my money, I agreed. My BIG mistake! My mom did not receive the flowers in time, they arrived after Mother's Day, AND, when I saw the picture the flowers that were delivered to her, it was an absolute joke. They sent her sunflowers. That was it. Just sunflowers. Beware, never ever use this flower company!!!

This company sucks. What was delivered was not what was ordered. No vase, flowers were dying if not dead and broken, tipped over. No knock, no call, no text. The flowers that were delivered looked like scraps from the floor of truck. Scheduled a new delivery for the correct flowers, but nothing was delivered. Garbage company. How embarrassing.

Go elsewhere, this company is horrible. They called me and left a message on the day that the flowers were supposed to be delivered saying they couldn't complete the order and that I had to call them to approve a modification, then I was two hours trying to get through to them about the call while also trying to work. My call was dropped multiple times, and when I got back through I was put on hold every time for up to 30 minutes, and could also hear a loud rooster in the background as someone in India on a terrible line tried to find out why they had called me.

Advertised a price for flowers (OK) and "free delivery." The delivery fee of $9.99 was indeed credited with the coupon code. Then a 40% "service" fee was added. It was not on the order page or disclosed clearly. That is EXORBITANT, but I was in a hurry for the delivery. My fault, will not make that mistake again. Do not order unless service fee is reasonable.

Order #**- Received my flowers May 6th. The bouquet was not at all appropriate to the price that was paid (photo attached). The worst part was that they were dead four days later. After several attempts at calling, it was decided that there would be a ten dollar refund. That did not seem like an adequate resolution, and the person from Avas said she was referring the issue to a higher level and someone would call. No one has called. This certainly reflects poorly on your company. Diane **

Piece of crap company. Did not deliver the flowers on the day they stated. They false advertise online. Do not order from them because they lie. They allowed me to order for Mother’s Day and said they can deliver. Then they emailed me and said they will deliver the next day. That was not done either. They are garbage.

Worst place ever. Don't use. My Son spent a lot of money. 2 days late. Flowers were falling apart. Chocolate covered strawberries were melted and moldy. Worst place ever. Should be shut down. Would never recommend this shady company.

I ordered a floral display for my father's funeral. I paid an expedited fee to have them delivered on time. They never arrived. They refunded me $9.99 for not getting them there on time. The flowers cost $251. I am currently disputing them with my credit card company. Please, do not order from them.

Ordered $115 worth of flowers never delivered, received email stating they were, when they weren’t delivered. Can’t get a hold of a human, on hold for over an hour no human. Should have read the reviews company is a complete sham. VERY DECEPTIVE ADVERTISING. They pose as a florist in local town. They are not!!!

I've used their services twice. For 3 deliveries. Failure! They didn't send me what I paid for. Also, my delivery was either 1 day earlier for no one to receive or 2 days later after the special occasion. Mother's Day to be precise. I would recommend you seek services elsewhere. I don't understand why they're popping up on Google searches being this terrible.

You will find that ordering from here is not the best idea. Bait and switch master they are. Once Avas has your money, then you will get an email stating they are not going to be able to deliver when they said they could, but will be delivering several days later and no refunds will be issued. Take my advice and find a different florist.

Placed order on 5/10/2025 order number ** for same day delivery. However, they took it upon themselves to give them a flex date of 5/10 or 5/11. Flowers were still not delivered until I complained on 5/12. They said I could not cancel due to the order being place and only gave me $10 refund. Worst business ever.

They are crooks. They will say anything to get your money, but then they will not deliver when or what you paid for. I would have actually paid maybe $50, to get a $12 bouquet to my distant relative in a short amount of time. Not $150 to get a $12 grocery store bunch thrown in a cheap glass. It's too bad they are not an honest company. My local grocery store will sell a dozen roses for $15, but this bouquet has 4 roses. It is PITIFUL!!!

I can say even on a pre order before Mother's Day (day before). And the lady telling me they’ll try and deliver 5/10 (day of order) or on 5/11, keeping in mind it was a busy schedule (which I acknowledged). She assured me it would be most likely delivered 5/10. Not one mention of the flex delivery policy, and the flowers not even being delivered. Ok, supposedly on 5/12 (after her big day), taking the luster out of the whole idea and principle. This was a gift for the kids to give to their mother, thank you but no thank you. Your lack of transparency, employees not being 100% honest, the overpriced flowers, ahhhh the fees which nearly doubled the cost of flowers. etc. If I could rate a zero or put you negative, that would be more than accurate.

I ordered flowers for my mom for Mother’s Day from this local florist specifically to ensure they would arrive on time. A few days before the scheduled delivery, I was notified that the bouquet I selected was unavailable. I quickly chose a replacement—only because the message clearly stated that delivery on my original date (May 11) was still guaranteed.

I would say customer service is poor, but actually, it is non-existent. I have been trying to reach a representative to report that flowers had not been delivered to no avail. You are redirected to a customer support number, which gets you to a dead end. How are they able to do business like this? These particular flowers and banner (which I paid extra for) were for my Aunt's funeral services.

Ordered flower arrangement online, difficult to get discount codes. Service fee was a surprise and high. Hard to get customer service on the phone or email. You need order number before questions. Finally got customer assistance, because was notified that flowers were delivered, we didn't receive any flowers. Customer service, Shirley was nice and helpful, arranged a reorder for tomorrow. Hope we receive them as indicated and that they look like what was online. Will continue review after delivery.

I will never order from here again. Ordered same day, order came the next day. The chocolates strawberries were melted and the flowers were a mess. $100 down the drain. Then they don't answer when you call. Won't talk about how my original order was altered because they said they didn't have the original flowers I ordered. So they opted to give me the red roses and chocolate strawberry. A mess I have the pictures of what was sent. And not only was I embarrassed but extremely disappointed. Ava flowers turned my special moment into a total nightmare. If you read this in time, DO NOT SUPPORT THIS SCAM OF A BUSINESS! On the website they only show their 5 star reviews. But if you research a a bit more, you will see they are a fraud. You can't get any one on the phone and when you leave a message they do not call you back. Save your money, and I normally do not make any reviews on websites, I suck it up. But they ruined a moment, a moment that could have been special. Just don't waste your time or money with this company.

First of all, Avas's outrageous $26 fee should be shown upfront and not on the last page of an invoice that a person believes is complete. The font is too small, so an older person is not able to easily read or see what they are doing. The discount code is not plugged in automatically, so a customer must leave the page to hunt for it and then re-enter all their information. If a person has to utilize the chatbot, all their information is also erased and must be re-entered. I was so frustrated after putting my information in 4 times that by the time I finally reviewed my order, I clicked continue and never saw the last page with an extra service charge of $26!!! Imagine my surprise when my $68.88 order jumped to $95! I will never use the Avas Flowers website again! Originally, I chose this service because it was advertised as using a local service with no delivery charge. NOT TRUE with a sneaky $26 service fee!

I ordered an arrangement for my mother for Mother's Day. When it was delivered to her home she sent me a photo of it. It looked nothing like the one on the website. It was scrawny, they're only a few flowers in there, it looked disgusting. I was never so embarrassed in my life. Here is special day for my mother, and I get garbage flowers like the ones that were sent. I am totally disgusted with this company and will never order from them again. I warn each and every one of you out there to do the same. Do not waste your money on this site or this company. Go to a local florist in order flowers. This company is nothing but a big rip off.

It’s very easy to order. Avas be under the impression you are getting same day delivery, nearly impossible to reach a human who can help. My delivery was rescheduled, the recipient will no longer be at the delivery address, and I can’t reach anyone to effectively help. Just call a local florist.. Skip this AI company

If you're reading this, you're smarter than I am. I made the mistake of not reading reviews before placing an order with Ava's Flowers. The selection was abysmal but I needed a fast turnaround so I went forward. After paying exorbitant fees, I received a message from customer service telling me they cannot fulfill my order and I could not cancel or get a refund. So my only choice was to go with an alternative that wasn't what I wanted and would also be over a week later than I had planned. Do NOT use this company. Find local florist first. And if you must use the big chains, 1800 Flowers and FTD all offered better options, more reasonable fees, and far better service.

This is the ABSOLUTE WORST florist. I ordered a bouquet upgraded for my mom for mother's day and received nothing remotely close to the upgrade. There were broken stems in the bouquet, there was no water in the vase, and the vase was broken. Getting through to cust service was a joke which produced nothing they said would happen - a redelivery of the flowers, a refund, an escalation, and an email with a resolution. I STRONGLY advise everyone to stay away from this company. The lack of integrity and follow through is alarming at best. Attached pictures of broken vase, the flowers I ordered, and what my mom received…. SHE put an iris from her yard in the bouquet.

I ordered a package of flowers and chocolates for my wife for Mother's Day. The flowers were delivered on Friday 2 days before Mother's Day, however she received no chocolates. All attempts at contacting customer service were futile. Very displeased.

100% false advertising! Did not receive what I ordered at all. A flower was also complete broken off the stem, leaves all scattered/not trimmed. Charged a ridiculous service fee charge on top of a delivery charge and was not delivered same day. Absolutely terrible customer service because there is NONE. FIRST PICTURE IS WHAT WAS PAID FOR AND 2ND PICTURE IS WHAT WAS ACTUALLY RECEIVED

Really poor quality. Spent around $100 for Mother's Day flowers and they aren't just average, they are low class. Lots of carnations and little else in the vase. Would never go to them again because this was embarrassing

I ordered Mother's Day Flowers 2 weeks ahead of time, and was notified on 5-08-25 that they could not fulfill the order. I will never order from Avas again. Before you think about ordering from this company, read the reviews. This is an unacceptable way to do business. I will make sure my friends stay away from this business. I am out of town placing an order, and placed the order in time enough to have received my order. Never again. MD.

My order was not delivered on time and when I checked on the next day, the message was that it is still being worked on. It was intended to be delivered on a birthday, now it does not make any sense to keep this order. Do not use this service.

These people are thieves. I ordered a bouquet of flowers to be delivered the next day and was charged $98.62. The flowers were never delivered and I'm still trying to get my money back. They should not be allowed to do business in Florida and I'm trying my best to see that happens.

I ordered flowers on a Thursday to be delivered to a hospital. After trying to contact them for 40 minutes because they changed their customer service number and I was being hung up on, I was told they could not do it and was told to have it delivered to a family member. They wanted a family member to take it to my mother in the hospital. Secondly, I received a text 3 days later telling me the flowers were NOT in stock and they could not deliver until 6 days later. Absolutely unreliable and horrible customer service. I can not believe that it is family owned when you can not even talk to the personnel working in the shop! Go elsewhere. This is time consuming and frustrating not to say a waste of time and money.

This has been the worst experience. I ordered flowers to be delivered for my 50th anniversary. Flowers were charged but never delivered. Customer service if you can reach a human will definitely disconnect you (multiple times). Online chat says the order number doesn’t exist. The only way to reach a human is to say you are “ordering“. As soon as you mention a problem they TRANSFER you and you get disconnected!! EVERY SINGLE TIME!! PLEASE DO NOT ORDER FROM THIS COMPANY!!!

Be aware! Don't fall for free delivery fee! They are awful and cheaters. I should have looked at reviews before I ordered, everybody says this. Their customer service sucks and you can not cancel your order online after you notice the $40 delivery fee! It was literally $40 for service fee, the little flower arrangement was $39.99!!!

Ordered flowers for my Mom for her birthday, I placed order early in the morning and checked on it at lunch time, finally got a live person on the phone, then transferred me to a recording. I called back and asked for a supervisor and explained it was important to me that these get delivered, she said she would work on it and call me back in 30 min, I waited an hour and no call back. I called again and again the same thing, several times of this and by the time they were about to close they said they could not find the driver and they were closing and told me to try back tomorrow. Still no flowers and no refund. Also, there $44.00 of extra fees added to the total.

DO NOT USE AVAS FLOWERS. THEY ARE LOCATED IN MINDORO, in the PHILIPPINES. Ordered almost $200 worth of flowers last night for a friend who had surgery and then complications. He lives in a different state so I did not know a local florist. Avas's florist website gave the impression that they were located in Aiken, South Carolina. These people are located in the Philippines and they do not have, as they say, "a staff of floral artists," nor are they "a family owned business" and they have not been in business "for more than 30 years."

I would not recommend using Avas flowers! What was advertised — and charged for — compared to what was delivered was a much cheaper arrangement with about 1/3 of the flowers that were in the advertised picture. I see now that many others have given them one ⭐️. I should have looked at previous reviews myself. I tried to add photos for comparison but I was unable to.

The worst experience I have ever had. I paid $128.00 for a plant that did not come close to resemble the picture Avas Flowers showed. Their customer service is terrible. I would never recommend them to anyone. What was delivered to my daughter for her birthday was low quality and an embarrassment.

Scam!!! Do not ever use!! It is a call center in another country. They have 1 star reviews everywhere!! Flowers do not arrive, can't get anyone on the phone to resolve the issue. Disputed the charges. Scam scam. Not family owned. Google reviews are fake.

I would never order from Ava‘s again. The bouquet I ordered could not be delivered. They wanted to substitute or offer a cancellation. I tried to cancel, but all day I kept getting notices that I needed to deal with my order, it was being sent. When I finally spoke to someone at customer service after trying to speak to someone all day getting hung up on and routed around till I got hung up on. I finally spoke to someone. She said they would send a nice bouquet and they would also send chocolates because of my issues.

The arrangement ordered and paid for on the website was not what was delivered. The recipient received a partial order and when I contacted Avas to resolve the issue I was told they would research and correct it. I ordered 2 dozen roses in a vase with 8 balloons. Long story short their supplier would not pick up what was delivered for a return and deliver what was paid for in its entirety. I was forced to accept what was delivered and issued a partial refund for what was not.

I wish I'd have checked the reviews before I ordered. 28.99 for service fee, 4.00 for the note card. Who does that? I was told all flowers were in stock but only one bouquet arrived. Apparently, they had to farm the order out to another florist and I was not notified. Still hasn't been delivered. I thought I was going to pay a little over $100 plus balloons but the order came to $168! Never use them!

I will never use these scam artist ever again. I ordered my wife flowers for our anniversary. I ordered them 2 weeks in advance thinking they would be delivered on the morning of our anniversary. But instead I get a phone call at 1:00 in the afternoon saying they don't have the red roses to fulfill the order and would like to substitute for another color. First of all what flower shop doesn't have red roses and second if you had the order for 2 weeks wouldn't you think you would have the flowers for the arrangement in stock. Worst place I have ever dealt with.

Beware when dealing with this company. The pictures they show you are beautiful of what you are purchasing, but what you receive are not what you paid for. The picture of the small bouquet is what they sent and I paid $85 for this.

Never buy from this bunch - they never deliver on time. Always late. If you have an occasion that you need flowers on time you better buy somewhere else because Avas is guaranteed not to - sorriest florist I’ve ever felt with in my life-.

I ordered this centerpiece for my mother's 87th birthday dinner and family get-together. I was unable to attend due to health issues, but my sister sent me this photo of the piece and it was a great match to the website photo. It was also delivered on the specified date with no problems. My mother loved this arrangement.

Absolutely terrible experience. I ordered an arrangement for a wake/funeral two days in advance. On the day of the wake, Avas called to tell me they weren't able to deliver them and asked if I could pick them up! When I told them no, the agent asked about dropping them off with a family member. Appalling considering family just might be busy... grieving?!? They then called the funeral home to see if they could pick it up. Again... they were busy arranging the actual wake. I immediately asked for a refund as this was an insane interaction with a florist especially for a funeral.

I ordered flowers to be delivered to a funeral - they were never delivered! I spoke to customer service hours prior about a substitution- no issues - no problem with the address - then the family informs me they never got them! I find an email claiming they couldn’t deliver to that address which is widely used here & has HUGE signs! I’m expecting a refund. I won’t use this service again. I don’t recommend using it - go with 1800flowers. The only reason I didn’t stick to what I used before was because what I needed wasn’t in stock but this site claimed they had it available. Again - wrong.

First of all the website misleads one into believing the shop is in the city to which you would like a delivery. Parent company farms out orders and even though I selected several items NONE were available which I was informed via text AFTER being charged. They provided a link for substitutes, none were even close so I selected “cancel the order”. 5 minutes later another text CONFIRMING my order. 2.5 hours later and 4 different phone people they did cancel it but not before offering me first a 15% discount then 30 and then 50 on roses instead of the fruit and cheese baskets. Then she came back with some snack baskets that are not on the website. Red flags people, red flags. What a nightmare and waste of a gorgeous day.

Avas advertise local just for fun. Type in any city and they will be local there also. Free delivery for $10 plus a $25 service charge for putting them in the vase then you get a call explaining the flowers you ordered are not available, but they are going to find something else. Same day delivery should be changed to some day delivery. Very dissatisfied that I wasted my time with them. To be perfectly fair they did refund my money. But we did not have flowers for our anniversary.

BUYERS BEWARE! CHECK THEIR ONLINE REVIEWS! (I wish I'd done that, first!) This is not a legitimate brick-and-mortar florist with an actual location -- and I learned this the hard way. They're a clearing house for orders they pass on to local florists. Reminiscent of a PIMP, they are merely bottom dwellers feeding off others. In MY case, they screwed me by failing to deliver an order on the date THEY had confirmed. (*And the order was simply a $100 orchid -- a PLANT, not even an ARRANGEMENT that needed to be created!) "Customer service" is as foreign as their non-English-speaking BABBLERS on the phone -- who are overseas as they tell you they're "in the main office.") When they had failed, they offered me a 30% discount on my next order. I told them to "Keep it! Even if the order were FREE, I wouldn't trust you to DELIVER IT!"

Please, please, please do not use Avas Flowers. They put extra service fees; they do not deliver on the date you requested and promised even when you add the extra $9.99 for delivery before 2 PM. Their customer service is out of the country and automated and you cannot speak with anyone, and the phone hangs up on you. You have to call the sales office to pretend it is a new order and when you get a live person from a different country and hard to understand. They tell you to hang up and someone else calls you back and says sorry no refunds even though they changed the date without telling you.

Order was never delivered at the rehab facility. We went and checked with the reception and they checked their cameras to see if indeed any deliveries were made during that time frame. And none were made. Customer service ice calls and hangs up pretending they can’t hear me. Horrible experience. Will never use this company again.

If I could write a zero I would! I ordered flowers ahead of time for my sister‘s birthday, since she is single. My siblings and I got together and thought we would surprise her with a birthday bouquet to make her feel special. We didn’t hear anything from her and I called the following day, and she did not know what I was talking about. The flowers were NEVER DELIVERED! When I tried to call the number and inquire through customer support, it only leads you to a website for you to make a claim and then you have to wait for them to get back to you. There is no other way to speak to an actual person. I waited several days with no reply, and tried to reach back out again through making another claim and it states that you can only leave one claim and ask if you want to replace the previous claim and it let you know that it may delay your response.

Total scam. DO NOT ORDER FROM HERE. Everything is automated and you cannot get in contact with anyone. Even their customer service number automatically hangs up on you. One star is too many stars. Shame on this company for taking advantage of people sending sympathy flowers. Or ordering for a celebration and never receiving anything other than disappointment.

I ordered what looked like a nice arrangement, paid to upgrade to larger size and some cheap pot with daisies was what was delivered. The delivery was not even close to what was ordered and when I complained they said that they would replace with the correct order--they lied and never made the correction. I will never use this company again and would highly recommend you stay far away from this SCAM.

AVAS Flowers adds a service fee at the very end of the process, NEVER informing the customer about the added charges. While they say you can call Customer Service, the fact of the matter they keep re-cycling their message over and over again until you get frustrated and hang up. People are warned to stay away from their dishonest operation.

My cousin has not received since the date was pushed from a Friday to a Saturday to Monday. The Monday change date I never got. They didn’t have arrangement. Sent me substitute list, nothing spectacular but it was her 50th. I have no idea what they will look like but I have absolutely NO FAITH they are going to look good. None! But I could not wait to send a review till they came to maybe stop someone else to make this mistake. Bottom line; There is no same day delivery. They do not use local. You may or may not get what you ordered .. Maybe she will receive them by her 51st Bday.

Be very careful ordering from this place. They use bait and switch tactics when ordering. They ask you to review your order and then during the final process as you are hitting the order button a 25 dollar service fee pops up. Nowhere else does it mention this sort of outrageous fee. This is an internet company piggybacking off of local florists. It would have been less expense to order locally than from a dishonest middleman company. I will be extra careful from now on. I just don't think people pay attention enough, otherwise this company would not exist. At least I can sleep at night knowing I don't screw people for my existence in life. I have read over the reviews here and it's also concerning that there are so many and that the company appears to have a form response to each, leaving no sincerity to the responses. Buyer beware!

I tried to have a plant delivered to a friend in Belton, MO. The company sent me delivery confirmation text and the plant was never delivered. When I contacted them on the phone they kept assuring me they would take care of the problem. Twice more I received delivery confirmation with no delivery. Possibly a scam, not sure. They just kept making promises that were not fulfilled. Offered 45% off after third failed delivery attempt, I just want to be refunded and let others know NOT to use Avas Flowers!

This is one of the worst businesses that I've dealt with for a purchase transaction and it was only for a flower arrangement and delivery of the same. I went to their website, selected an arrangement of flowers that I liked and called their sales number on the website. The sales agent directed me to their website to confirm my selection. It was a $65.00 arrangement with a vase and the site also offered a free delivery coupon. Final price for purchase was stated to be around $110.00. I inquired about why the price went from $65.00 to $110.00 and was told it was service charges and taxes. I told the agent that I'll get flowers elsewhere. The sales agent then reduced the cost down to $77.13. This means that the tax rate for purchase for flowers in Ohio is around 18%.

If I could give a -100 I WOULD - I ordered flowers online for delivery to my sister in Huntsville Alabama. After I placed the order with "free delivery" code the price had increased by 24.99 and I got a blurb on my phone that said they could not deliver to that address, mind you this happened literally SECONDS after I hit ApplePay! (same as cash). So I called, and called, and called. The chickens in the background and the fact the woman somewhere outsourced just kept repeating herself like somehow the same statement would make me say "Oh never mind"? NO I wanted this escalated and resolved. I was put on hold after 46 minutes for an "executive" to call me back. Crickets chirping, I still have not got that call.

Stay far away from this company and do not order flowers!!!! They DO NOT ORDER from them. They are scam!!! Tried to order flowers for my mother's birthday. Was guaranteed and promised same day delivery by sales associate. (Called at 12 noon) then receive an email at 5:30 pm that flowers can't be delivered - - Customer Service is obsolete and getting a human is near impossible - was told by supervisor would get a call back in 10 min and just as expected NO CALL back!!!

I called Avas Flowers when my uncle died last week. He was in Dawsonville, GA, which has few options for florists. I placed an order for my selection, after they checked to see if they had the flowers needed to make the arrangement. The value seemed about average. Then they added a service charge plus tax, so the fees seriously escalated the cost by $35 or so. There was also supposed to be a delivery fee for $9.99, but they offered a coupon for free delivery. Otherwise the fees on a $90 arrangement would have been $45!!! They advertise same day delivery, but couldn't get it there until the next day. I was assured the arrangement would arrive before the scheduled funeral. It arrived as everyone was getting in their cars to drive to the grave site. I will never use them again!! This is NOT a place to buy flowers, unless you are in person and don't need delivery.

I ordered my wife flowers for our anniversary 3 days in advance, ordering was easy, but the nightmare was the day of our anniversary, her flowers never showed up at her work. Customer service is non-existent, no reply from Ava's. 1800 number out of service! Flowers finally showed up the next day after lunch, flowers were wilted, no card, no water in the vase, and the balloon said Happy Birthday, not Anniversary.

I requested a pastel combination as advertised what was received was a cheap version of a bouquet with mo pastel colors. Advertising is deceptive in image and pricing. I will never buy anything there again

I bought and paid for flowers to be delivered for my Father's funeral services with Avas Flowers. The day came for services and no flowers were delivered. I got a text at 6:30 pm saying that the flowers got delivered. My Father's services were at 3. The memorial park closed at 5:30. How dare them.

I ordered the upsized "Luxury Grade" bouquet of “She’s Got Style". It includes very BRIGHT colors and an abundance of flowers in a large arrangement. What was delivered was nothing like what was ordered. What was sent was a SMALL bouquet of flowers and pastel in color. Completely different flowers and half the size as paid for. They gave a discount for free shipping and then added on a $25.service fee. This is unacceptable. They wanted me to ask recipient to return her flowers in order to get a refund. They only gave me $40 back. See what was ordered in photos & what was sent!!! Never using this company again.

I just lost my cousin unexpectedly and couldn’t be there for my aunt so I wanted to send flowers. I ordered a bouquet of roses and lilies because she is named after them. They were delivered promptly but the quality was atrocious. I have found nicer flowers in the trash. I was and am so embarrassed that my name was attached to this order. They look nothing like the pictures in the advertisement online. I ordered the largest arrangement and also received fewer flowers than pictured. Some of the flower buds that had not opened were already brown. This is so upsetting and not acceptable at all. I didn’t think to check reviews prior to ordering but I hope you do!

Delivery was not on time. When I called the following day they lied and stated that there had been an attempt to deliver. My family was home and the cameras show that not a soul had been at the front door. Terrible service!

I ordered a bouquet that was suppose to look like photo and they sent a something else. Contacted the company and they stated they had a right to substitute flowers. They substitute the entire bouquet. I did not want to alert my mom but I was so broken hearted. It was her 70th birthday. I ordered balloons and she did not receive them. The order was rushed. I spent over $100 and they refunded me $3. The photos speak for themselves and I can provide a receipt if contacted. The colorful photo is what my mom should have received and the bouquet with the balloons is what they delivered. Hurtful.

Hidden delivery fee of over $28. I paid $3.99 + tax for a card that didn’t arrive. Customer service prompts for what the issue is, then says thanks; have a nice day. Can’t reach a human when I called the phone number. Completely unsatisfied.

Deplorable service and customer service. 3 days later after ordering premium flower arrangement & chocolates, no delivery. No option for refund. Received call 2 days late to promise delivery next day and still no delivery. This business should not be allowed to operate. You will only lose your money if buying flowers from here.

Paid $137 for flowers after was asked if I would like to maximize the order. Since this was my wife's birthday I agreed since the available online picture of the item was appealing. However, a miniscule arrangement was delivered.

I ordered flowers and paid all the fees for same day delivery in Savannah, Georgia and not only were the flowers not delivered, But eventually after talking to enough customer service representatives, my best friend did get flowers delivered THE NEXT DAY but they don't resemble what I paid for it all. They were absolute trash and I had to call and fight with customer service to even get that delivered. This company is absolute garbage. They are thieves. This is a scam. Don't waste your money. Attached are photos of what I paid for and what my friend got the next day after paying for same day and expedited delivery

I ordered flowers at 8:30 am. All information was correct. My friend received the flowers at 8:30pm. The delivery was made to her side door. When confronted the delivery person said they needed to use her hose to fill it with water. The flowers do not look at all like the ones I ordered. Very disappointed! What is the $28 service fee for if your service is so terrible. Don't promise what you can't deliver! Buyer Beware! I do not recommend!

I ordered flowers for my sister for after surgery from breast cancer. NO flowers showed up. I received a cancelled order on my email. I think they scam for a credit card number. Company needs to be put out of business! If it is really a company!!!!

Flowers were ordered a week in advance for delivery on a certain date. Got a call on that date and flowers were not delivered for whatever reason then I was guaranteed they would get to the funeral home by 11 am next day. Didn't arrive until 12 pm so missed service entirely. I drove the flowers to family. Too bad.

I ordered the Floral Harmony bouquet. Paid almost $90. What was delivered was a farce. They offered to redeliver...no. Partial refund or have the flowers sent back for full...like that is an option. "hey, they're coming to pick those up, so sorry." Not an option. It was supposed to be full of red roses and a large beautiful bouquet. they delivered a small, not even close to what I ordered, arrangement in a vase with two roses and a handful of cheap filler flowers. Absolutely ridiculous what was sent. They did a partial refund of $26. Woo. Horrible! Go buy the flowers and do it yourself before ordering from this company.

Saw on their website that they offered SAME DAY DELIVERY IN FARGO, ND, so I jumped on it and ordered a nice bouquet of roses for my wife on the morning of Feb 13. She never received the flowers so I checked my order and there was a note saying they changed it to flex delivery (2-day) which is fine, thinking she'd get the flowers on Valentine's Day. She never did. So I cancelled the order and requested a refund. I received a call a day later asking if I wanted them delivered the following Tuesday. I said I wanted a refund. The lady gave me a refund of $20 and a 30% coupon so I agreed for a late delivery.

I wholeheartedly agree with all the reviews that say this is a scam. We've ordered flowers from them twice- and neither order was delivered. You cannot talk to anyone in customer service. When you tell them your order was never delivered, they send an automatic email saying they are putting a trace on it and will get back to you- but they never do. DO NOT BUY FROM THEM. We reported the charges as fraud to our credit card company.

Never order from these people. We paid for express delivery and the flowers were delayed for 2 days. They refused to cancel. They are a dishonest, deceptive business. This order should not have been taken or at least they should have made it obvious they could not deliver on time. We will never used this service again.

I ordered flowers for a friend for next-day delivery. I picked a $52 arrangement. Then there’s a $25 “service fee”! After ordering, I immediately received multiple automated contacts labeled Urgent. Could not determine the issue so canceled my order. Then I got a call saying they needed to “substitute” some flowers. Was assured there would be premium flowers including lilies and roses, so I allowed it. Found out when I saw the bill they had downgraded my order to Designer Choice without refund. Flowers received had 1 Lily, no roses, no ribbon and barely half the flowers I expected from the picture. Had to fight to get some money back. Pictures show what was received vs what was ordered.

I cannot begin to tell you how disappointed and appalled with the product received by this company. I order a basket with plants, a few sprigs of flowers in it with a card that addressed by sympathy to the recipient who had just lost their loved one. The driver walked up and handed the recipient the plant and said, "here" and nothing else. The card read "Love Teri" in poor handwriting. The plant was nothing like what I ordered, not even close. It had dead leaves at the bottom in the pot and it looked like a weed. I paid 86.00 for what you see in the picture. This was supposed to be a sympathy plant. I was embarrassed and appalled by what was sent. Although the company did refund my money very quickly, I feel like this was a scam. How many people are they doing this to? I would never use this company again. I wish I would have checked the reviews before I ordered. The first two pics are what was received and the last is what I ordered.

I ordered flowers from this company because they offer same day delivery. I wanted two days for the flowers to be delivered and still no show. They tack on a delivery fee that isn't known until after you purchase. I would never recommend this company.

I ordered online for a certain price and style. AFTER the purchase goes through, I am blindsided by the invoice adding a service fee of $24.95 tacked on. No mention of it beforehand. When I see it I ask to cancel the order. No response. I go back to the website looking for info on this service charge and it's a general list of factors that don't apply to my order. I did not ask for any specific add on. The charge was NOT on my summary before checkout. Don't use these crooks.

Ordered roses to be delivered on Valentine's. Delivered day early when recipient wasn’t at work. Roses looked like came out of a florist trash can. Customer service a joke. When you do get someone, keep putting on hold. The return call back also automated loop, Useless. Have sent two emails with no response or resolution.

I would not use this company again. They have sent me multiple emails saying there is a problem but when I call them the machine says it will put me on a call back schedule. I have left several messages with no contact and not money back. The funeral has already passed.

This is a horrible company that represents online that it is a local florist. It is not. They called to say they could not fill my order for roses and would make substitutions. Their representative would not listen to me. It took 20 minutes on the phone to cancel the order. I am in Boston. The flowers were ordered for Western Massachusetts. They were in Delaware. When I finally got them off the phone and the order was canceled I called a local florist who told me that they are a total scam. Somehow they end up in search as being in random cities and towns. Do not ever order from them.

I ordered flowers yesterday to be delivered to a mother on the 1st anniversary of her son's death. I paid almost $90 for the arrangement, which I had viewed ahead of time, and I specified the color of bow I wanted, etc. What was received was an arrangement that was about 1/2 the size of what I had previewed ~ and the bow color wasn't even correct! I read the substitution policy about their need to sometimes substitute or switch out flowers, which I totally understand, but I didn't realize that meant they would substitute the flowers they didn't have with NOTHING!

They finally called back (after three escalations and countless calls) and the last person I spoke to said I will get a full refund. I told them initially I did not want it - I wanted what I ordered but after all of this I caved and said fine. After reading their online reviews - not those on their site - I will not use this company again.

I placed an order for flowers for my 91 year old Mother. I used this service because they stated same day delivery. A complete lie. First they didn't have what I ordered. Now a 3 day delay in delivery. My Mom is 91 with dementia. Who tells her don't eat the strawberries and why her flowers are frostbitten? These people are liars and their service is a scam. I am totally disgusted with AVAS FLOWERS.

Delivery never happened on time. The flowers were for my wife for her birthday. I set up delivery for the day after her birthday and they never showed up again. Tried to cancel my order and they wouldn't because it fell under the Next Day Delivery. Totally baffled how I got no flowers and still got charged $100.00 dollars for roses that my wife never got. Will never do business here again and will tell everyone I know about the awful experience.

Today I received a dead orchid. It was a Valentine's gift and had been shipped to me. Apparently it had been frozen. There seems to be no way for recipients to contact them. I don't want to contact the sender to complain.

Avas Flowers is the absolute worst company to deal with! They completely ruined my wife's Valentines day! They never delivered on Valentines day and then tried to deliver the day after! We refused the flowers and said Saturday was not valentines day. When trying to get a refund, they have been and still are impossible to get in contact with. The website customer support is just a vicious circle of non-contact! I receive an email saying they are trying to reach me and was the number they have the correct number. They however do not give me the number that say they are trying to reach so how would I know? The dialing there published number it does no good either! This whole thing smells of fraud and I would ask people not to support this company!

SCAM!!! DO NOT order From them! They will take your money! Customer service is none existent. Ordered birthday flowers. They were never delivered and paid for the next day delivery fee. 5 days later still no flowers trying to get in contact with anyone was extremely difficult. Finally got someone on the phone and she was so rude and placed me on hold. I requested a refund and they essentially made it pretty difficult to do so.. Just need dup having to dispute it with my bank. DO NOT BUY FROM THEM! I'm surprised they are in business. This is a scam company.

I have been ordering flowers for many years and have never had such a disaster of an experience. Not only was my girlfriend completely underwhelmed by the puny arrangement, it was not as pictured and far smaller and less colorful than the photo. I didn't even recognize that it was the same arrangement I had ordered. Needless to say, it was weak with a typed (not hand-written) note and for almost $100 I received a $15 bouquet. I do not recommend this company in the slightest.

It's a scam. Placed my order for Valentine's delivery. The delivery was never made. Submitted my cancelation to my order with them at 7PM. The following Monday the transaction was made. I am disputing the charge with my credit card company. This company does not allow you to direct customer service either online or on the phone. I recommend to everyone to not order from this so-called company.

I am extremely disappointed with Avas Flowers. I placed an order well in advance for a Valentine’s Day delivery, only to have it arrive 10 days before the actual holiday. To make matters worse, they didn’t even get the message right! They only included the first sentence of my lengthy note, completely missing the rest of my message. I tried to reach out to customer service multiple times, but they never bothered to call me back or resolve the issue. This level of unprofessionalism and poor service is unacceptable. I will not be ordering from Avas Flowers again, and I would advise others to steer clear if you want a smooth, timely experience.

Ordered flowers for Valentine’s Day. On day of delivery was notified that delivery was delayed. No ability to cancel order. Flowers were delivered 4 days later. Flowers were also pathetic and bared no resemblance to what was ordered. Avoid them at all cost unless you want a similar experience.

Ordered flowers for Valentine's that were never delivered. Try to request a refund and was told during holidays they don’t guarantee delivery 🙄. They are just a scam and they have a network of flower shops but not truly own anything.

I will say upfront that after much calling and emails Avas Flowers did refund my money. Like many complaints, they took the order, took the money, said the order had been delivered - it wasn't, and then pointed me to their "policies" page stating they reserved the right to deliver ordered flowers up to 4 days after the contracted delivery date.

Look at the pictures. They say it all. Avas will not address the issue, no call backs, my friend said the packaging was wrinkled and looked used, there was a knot in the ribbon that looked like they were trying to salvage a previously used piece and there was no water, food/freshener packet. Customer service keeps telling me it was delivered but after filling out the form it is perfectly clear that there is an item issue not a delivery issue. Very sad. My bank and the BBB have been notified. Don't bother with the Kilmarnock Va Avas. Go with local.

I ordered online 10 days ahead to have flowers sent to my girlfriend’s work the day before Valentine’s Day because she didn’t work that day and still didn’t receive them. I had flowers, a special note and chocolates and a couple other things all planned out and thought Avas would have everything else covered. I’m very pissed and feel like I failed my girlfriend thanks to you guys. I would rank you a double 00 if I could.

I am EXTREMELY disappointed with this company! First, the price. I ordered an arrangement that was supposed to be 69.99. After the “service fee”, and an additional 5.00 for a message on the “card’, my final bill was 117.00! The message on the card was not correct, which I edited on the website before delivery. I received a fake delivery confirmation, which I had to contact the company about. In addition to that, I requested special instruction which they did not follow. When I finally received the arrangement a day late it was nothing like what I ordered! It was much smaller, with flower that specifically asked them NOT to use because the recipient does not like that particular flower. Customer service is trash because you can’t speak with an actual person. I will be requesting a full refund! DO NOT order from this company!

Do not use this service! I placed a Valentine's Day order 2 days in advance and they did not fulfill. Again, Do not use this service! I placed a Valentine's Day order 2 days in advance and they did not fulfill or notify me of non-delivery.

I would not recommend this company, I ordered a flower arrangement for my wife for Valentine's Day, they were supposed to arrive the day before but did not. Did not receive order till 6 p.m valentine night. When order did arrive the flowers were black, broken and the cheap vase was cracked. I attempted multiple times to contact customer service, and when I finally did get to speak to someone I got cut off and call ended. The person on the other end of the line could barely speak English and sounded like she was on other side of room.

Placed holiday order on flex delivery. Order never delivered leaving my spouse disappointed and me frustrated. They took my money immediately...Horrible experience trying to get a live person on phone to assist with order and eventually refund. All automated options. They clearly do not stand behind their product or service. Never use them and do not recommend them.

I had ordered 2 dozen long stem red roses in a vase on Valentine's Day for my wife. What she received was 1 dozen short stemmed roses that were wilted and should've never been sent. Avas Flowers are not a local flower shop, they only take your money and have a florist deliver them. I would never recommend them and if I don't get my money back, I will report them to the authorities. I didn't realize they have terrible reviews on all sites.

Had a terrible experience. Purchased a bouquet for same-day delivering on Valentine’s Day. For a medium size bouquet with delivery the cost was $110. Pretty pricey, but was willing to pay it for same-day delivery. Made the purchase with the 14th being the delivery date and the purchase page said should be delivered by 7 PM. 7 PM comes and goes, no email, text, nor flowers. I reached out to the company about the delivery to be given a flexible delivery date policy, which was not highlighted during the purchase. It’s very misleading to advertise as being same-day delivery, but have a flexible delivery date policy. Not able to get my money back, because there’s also a no cancellation/refund policy when you buy within four days of a holiday.

I ordered flowers as a special Valentine's Day gift. Some of the flowers were wilted when they arrived. I spent more than an hour on the phone with customer service. I remember when florists cared about the quality of the products they shipped out.

I ordered a bouquet and didn't get the bouquet I ordered not even the same color flowers. They sent me an email stating the flowers I wanted weren't available then gave me 3 options to choose from, none of which had pictures And the flowers we got were of the poorest of quality.

I paid 89.00 for a bouquet. When it was delivered it was a cheaper arrangement. Not at all what I ordered. The vase was even wrong. Getting ahold of customer service has been impossible. I will not be ordering anything from Avas again.

I wish I had noticed the ratings before ordering from Avas. Completely understand why they rate as a 1 out of 5...first, they are not even a real florist. Your flowers will not show up in a vase as pictured. Instead, they will arrive in a box with no name on it! Absolutely terrible customer service and presentation. Delivered late. I'm beyond disappointed, and hope everyone reads this before ordering...

Terrible service!! Site advertises same day delivery and charged me almost $30 fee on top of my $170 purchase. I get an update saying the flowers will be delivered the day AFTER Valentine’s Day. I tried to cancel but get an immediate message my order is outside the cancellation policy. Cannot get anyone to answer customer service line. Even when you schedule a call back it immediately goes on hold and nobody picks up. I’ve been on hold for over 3 hours. Do NOT purchase from this site.

Will never use again. Avasflowers.net accepted my order and took my money and then canceled, and their website and phone support sends you in a loop to try to get your refund coming. Their automated phone support schedules you for a callback, calls you back, and then leaves you on hold. What is the point of a callback if I am going to have to be on hold for 20+ minutes to speak to someone? I have used 1800Flowers successfully many times in the past and didn’t think anything about trying Avasflowers.net this time and I now see my mistake. Not only will I never use avasflowers.net again, my experience with them is such that I will actively encourage others to save themselves the trouble and go elsewhere for flower deliveries.

I ordered a beautiful Valentine's arrangement. Once I got to the payment page, it was about 25$ more expensive. When I hit back to see why the price increased, a screen popped up offering me a discount if I purchased soon bringing it back to original cost. After placing order, I was notified that they couldn't fulfill my order, but I could choose an "artist rendition" that would be similar in color and price point. When my flowers were delivered, I was mortified. It was not similar in ANY way- colors, shape, price point. It looked like someone had went to a grocery store, grabbed a bunch of flowers, and just stuck them in a vase. There was no arrangement to them. Most of the "arrangement" is greenery with only a few flowers that are not even open/blooming. I am 100% dissatisified and would caution everyone to avoid Avas Flowers.

Wow, wish I had come here first! I too thought it was a local florist. The reviews on their website are all 5 stars…beware! I added a 2 Star and it hasn’t been posted yet so I came here! What I purchased and what the recipient received are no match! It looks like a vase of mostly leaves! The two stars are for convenience and delivery but I will NOT be back!

It was ordered for my birthday a large bouquet in a pot, with a card at the cost of $ 100 and $ 5 extra for the card. I received a glass vase with approximately twelve flowers and the four pink carnations had brown edges upon receipt. The card was a piece of paper folded in four containing delivery information, not who it was from, where it was from, no order number and the care instructions was blank. Five dollars for that.

Avas flowers presents themselves as local florists. Called them first to ensure they could deliver to a specific location. They confirmed they could. They were not able to deliver to the location and the recipient had to go pick them up. Paid a delivery charge but they were not delivered. Contacted customer service and they hung up on me when you could get through. Will never use them again.

I ordered 12 red roses, chocolates, and a teddy bear for my fiancé for Valentine's Day. When placing the order I was told it would be a Valentine's Day delivery. Although the flowers were sent a the before Valentine's Day, false advertising at its finest. Talking about false advertising, the photos of what I ordered compared to what I got was night and day, I genuinely thought it was some sort of joke or prank. The roses were less than half of what was shown in the website photos, the teddy bear was advertised as a medium sized brown bear with a red ribbon, and and love heart shaped gold box of chocolates, also with a red ribbon. What was delivered was a skinny and small PINK teddy bear with rainbow colours on it with the barcode and tag still attached onto it. The chocolate was a white box with a few chocolates, something you'd expect to be served as a treat in a prison.

Avas advertised as same day delivery and it’s not true! We ordered flowers for sympathy and until now it’s 2:19 pm it has not been delivered. Funny thing is they texted “delivered” to the recipient but no flowers showed up at their doorstep. Customer service sucks as well! Do not use this flower shop.

I attempted to send flowers today through this company. My order would not go through after attempting with 2 different cards. I am so glad I didn't try again with debit card. I called my bank to check on my cards and there was nothing wrong with my cards. I checked to see if any transactions processed and there weren't any. Will now check again tomorrow. I did think it was strange you cannot get anywhere with their chat service.

I ordered from Avas Florist in New Port Richey which I thought was a local florist. The picture advertised is nothing like what was received. I understand they have a substitution policy, but for what charged is not nearly what it was worth. The rep kept stating the substitution policy and I told her it was the quality that was not provided - once I advised I would be reporting she offered 10.00 credit on an 84 dollar charge. However, I would NOT recommend this florist and not sure how they stay in business if this the quality they provide. Flowers ordered on left "She's got Style, She's got Grace" and on the right is what was received, no style or grace!

Avoid at all costs! Scam! They take your money and don’t get back to you. Their customer service is a joke. Everyone you avoid purchasing from this company. They make it so hard to contact them too all to try and make it as hard as possible to get your refund.

Ordered a nice colorful flower arrangement for my sister's B-Day last week. On Monday I received a text that they could not full fill my order. They offered no colorful arrangements only drab ones. They never delivered that one either the next day. Several years ago one of my other sisters ordered flowers to be delivered in Dayton - and you guessed it. The same thing happen to her. Yup, sorry AVAS you are running a CON!