Avas Flowers Reviews

Delivery was not on time. When I called the following day they lied and stated that there had been an attempt to deliver. My family was home and the cameras show that not a soul had been at the front door. Terrible service!

I ordered a bouquet that was suppose to look like photo and they sent a something else. Contacted the company and they stated they had a right to substitute flowers. They substitute the entire bouquet. I did not want to alert my mom but I was so broken hearted. It was her 70th birthday. I ordered balloons and she did not receive them. The order was rushed. I spent over $100 and they refunded me $3. The photos speak for themselves and I can provide a receipt if contacted. The colorful photo is what my mom should have received and the bouquet with the balloons is what they delivered. Hurtful.

Hidden delivery fee of over $28. I paid $3.99 + tax for a card that didn’t arrive. Customer service prompts for what the issue is, then says thanks; have a nice day. Can’t reach a human when I called the phone number. Completely unsatisfied.

Deplorable service and customer service. 3 days later after ordering premium flower arrangement & chocolates, no delivery. No option for refund. Received call 2 days late to promise delivery next day and still no delivery. This business should not be allowed to operate. You will only lose your money if buying flowers from here.

Paid $137 for flowers after was asked if I would like to maximize the order. Since this was my wife's birthday I agreed since the available online picture of the item was appealing. However, a miniscule arrangement was delivered.

I ordered flowers and paid all the fees for same day delivery in Savannah, Georgia and not only were the flowers not delivered, But eventually after talking to enough customer service representatives, my best friend did get flowers delivered THE NEXT DAY but they don't resemble what I paid for it all. They were absolute trash and I had to call and fight with customer service to even get that delivered. This company is absolute garbage. They are thieves. This is a scam. Don't waste your money. Attached are photos of what I paid for and what my friend got the next day after paying for same day and expedited delivery

I ordered flowers at 8:30 am. All information was correct. My friend received the flowers at 8:30pm. The delivery was made to her side door. When confronted the delivery person said they needed to use her hose to fill it with water. The flowers do not look at all like the ones I ordered. Very disappointed! What is the $28 service fee for if your service is so terrible. Don't promise what you can't deliver! Buyer Beware! I do not recommend!

I ordered flowers for my sister for after surgery from breast cancer. NO flowers showed up. I received a cancelled order on my email. I think they scam for a credit card number. Company needs to be put out of business! If it is really a company!!!!

Flowers were ordered a week in advance for delivery on a certain date. Got a call on that date and flowers were not delivered for whatever reason then I was guaranteed they would get to the funeral home by 11 am next day. Didn't arrive until 12 pm so missed service entirely. I drove the flowers to family. Too bad.

I ordered the Floral Harmony bouquet. Paid almost $90. What was delivered was a farce. They offered to redeliver...no. Partial refund or have the flowers sent back for full...like that is an option. "hey, they're coming to pick those up, so sorry." Not an option. It was supposed to be full of red roses and a large beautiful bouquet. they delivered a small, not even close to what I ordered, arrangement in a vase with two roses and a handful of cheap filler flowers. Absolutely ridiculous what was sent. They did a partial refund of $26. Woo. Horrible! Go buy the flowers and do it yourself before ordering from this company.

Saw on their website that they offered SAME DAY DELIVERY IN FARGO, ND, so I jumped on it and ordered a nice bouquet of roses for my wife on the morning of Feb 13. She never received the flowers so I checked my order and there was a note saying they changed it to flex delivery (2-day) which is fine, thinking she'd get the flowers on Valentine's Day. She never did. So I cancelled the order and requested a refund. I received a call a day later asking if I wanted them delivered the following Tuesday. I said I wanted a refund. The lady gave me a refund of $20 and a 30% coupon so I agreed for a late delivery.

I wholeheartedly agree with all the reviews that say this is a scam. We've ordered flowers from them twice- and neither order was delivered. You cannot talk to anyone in customer service. When you tell them your order was never delivered, they send an automatic email saying they are putting a trace on it and will get back to you- but they never do. DO NOT BUY FROM THEM. We reported the charges as fraud to our credit card company.

Never order from these people. We paid for express delivery and the flowers were delayed for 2 days. They refused to cancel. They are a dishonest, deceptive business. This order should not have been taken or at least they should have made it obvious they could not deliver on time. We will never used this service again.

I ordered flowers for a friend for next-day delivery. I picked a $52 arrangement. Then there’s a $25 “service fee”! After ordering, I immediately received multiple automated contacts labeled Urgent. Could not determine the issue so canceled my order. Then I got a call saying they needed to “substitute” some flowers. Was assured there would be premium flowers including lilies and roses, so I allowed it. Found out when I saw the bill they had downgraded my order to Designer Choice without refund. Flowers received had 1 Lily, no roses, no ribbon and barely half the flowers I expected from the picture. Had to fight to get some money back. Pictures show what was received vs what was ordered.

I cannot begin to tell you how disappointed and appalled with the product received by this company. I order a basket with plants, a few sprigs of flowers in it with a card that addressed by sympathy to the recipient who had just lost their loved one. The driver walked up and handed the recipient the plant and said, "here" and nothing else. The card read "Love Teri" in poor handwriting. The plant was nothing like what I ordered, not even close. It had dead leaves at the bottom in the pot and it looked like a weed. I paid 86.00 for what you see in the picture. This was supposed to be a sympathy plant. I was embarrassed and appalled by what was sent. Although the company did refund my money very quickly, I feel like this was a scam. How many people are they doing this to? I would never use this company again. I wish I would have checked the reviews before I ordered. The first two pics are what was received and the last is what I ordered.

I ordered flowers from this company because they offer same day delivery. I wanted two days for the flowers to be delivered and still no show. They tack on a delivery fee that isn't known until after you purchase. I would never recommend this company.

I ordered online for a certain price and style. AFTER the purchase goes through, I am blindsided by the invoice adding a service fee of $24.95 tacked on. No mention of it beforehand. When I see it I ask to cancel the order. No response. I go back to the website looking for info on this service charge and it's a general list of factors that don't apply to my order. I did not ask for any specific add on. The charge was NOT on my summary before checkout. Don't use these crooks.

Ordered roses to be delivered on Valentine's. Delivered day early when recipient wasn’t at work. Roses looked like came out of a florist trash can. Customer service a joke. When you do get someone, keep putting on hold. The return call back also automated loop, Useless. Have sent two emails with no response or resolution.

I would not use this company again. They have sent me multiple emails saying there is a problem but when I call them the machine says it will put me on a call back schedule. I have left several messages with no contact and not money back. The funeral has already passed.

This is a horrible company that represents online that it is a local florist. It is not. They called to say they could not fill my order for roses and would make substitutions. Their representative would not listen to me. It took 20 minutes on the phone to cancel the order. I am in Boston. The flowers were ordered for Western Massachusetts. They were in Delaware. When I finally got them off the phone and the order was canceled I called a local florist who told me that they are a total scam. Somehow they end up in search as being in random cities and towns. Do not ever order from them.

I ordered flowers yesterday to be delivered to a mother on the 1st anniversary of her son's death. I paid almost $90 for the arrangement, which I had viewed ahead of time, and I specified the color of bow I wanted, etc. What was received was an arrangement that was about 1/2 the size of what I had previewed ~ and the bow color wasn't even correct! I read the substitution policy about their need to sometimes substitute or switch out flowers, which I totally understand, but I didn't realize that meant they would substitute the flowers they didn't have with NOTHING!

They finally called back (after three escalations and countless calls) and the last person I spoke to said I will get a full refund. I told them initially I did not want it - I wanted what I ordered but after all of this I caved and said fine. After reading their online reviews - not those on their site - I will not use this company again.

I placed an order for flowers for my 91 year old Mother. I used this service because they stated same day delivery. A complete lie. First they didn't have what I ordered. Now a 3 day delay in delivery. My Mom is 91 with dementia. Who tells her don't eat the strawberries and why her flowers are frostbitten? These people are liars and their service is a scam. I am totally disgusted with AVAS FLOWERS.

Delivery never happened on time. The flowers were for my wife for her birthday. I set up delivery for the day after her birthday and they never showed up again. Tried to cancel my order and they wouldn't because it fell under the Next Day Delivery. Totally baffled how I got no flowers and still got charged $100.00 dollars for roses that my wife never got. Will never do business here again and will tell everyone I know about the awful experience.

Today I received a dead orchid. It was a Valentine's gift and had been shipped to me. Apparently it had been frozen. There seems to be no way for recipients to contact them. I don't want to contact the sender to complain.

Avas Flowers is the absolute worst company to deal with! They completely ruined my wife's Valentines day! They never delivered on Valentines day and then tried to deliver the day after! We refused the flowers and said Saturday was not valentines day. When trying to get a refund, they have been and still are impossible to get in contact with. The website customer support is just a vicious circle of non-contact! I receive an email saying they are trying to reach me and was the number they have the correct number. They however do not give me the number that say they are trying to reach so how would I know? The dialing there published number it does no good either! This whole thing smells of fraud and I would ask people not to support this company!

SCAM!!! DO NOT order From them! They will take your money! Customer service is none existent. Ordered birthday flowers. They were never delivered and paid for the next day delivery fee. 5 days later still no flowers trying to get in contact with anyone was extremely difficult. Finally got someone on the phone and she was so rude and placed me on hold. I requested a refund and they essentially made it pretty difficult to do so.. Just need dup having to dispute it with my bank. DO NOT BUY FROM THEM! I'm surprised they are in business. This is a scam company.

I have been ordering flowers for many years and have never had such a disaster of an experience. Not only was my girlfriend completely underwhelmed by the puny arrangement, it was not as pictured and far smaller and less colorful than the photo. I didn't even recognize that it was the same arrangement I had ordered. Needless to say, it was weak with a typed (not hand-written) note and for almost $100 I received a $15 bouquet. I do not recommend this company in the slightest.

It's a scam. Placed my order for Valentine's delivery. The delivery was never made. Submitted my cancelation to my order with them at 7PM. The following Monday the transaction was made. I am disputing the charge with my credit card company. This company does not allow you to direct customer service either online or on the phone. I recommend to everyone to not order from this so-called company.

I am extremely disappointed with Avas Flowers. I placed an order well in advance for a Valentine’s Day delivery, only to have it arrive 10 days before the actual holiday. To make matters worse, they didn’t even get the message right! They only included the first sentence of my lengthy note, completely missing the rest of my message. I tried to reach out to customer service multiple times, but they never bothered to call me back or resolve the issue. This level of unprofessionalism and poor service is unacceptable. I will not be ordering from Avas Flowers again, and I would advise others to steer clear if you want a smooth, timely experience.

Ordered flowers for Valentine’s Day. On day of delivery was notified that delivery was delayed. No ability to cancel order. Flowers were delivered 4 days later. Flowers were also pathetic and bared no resemblance to what was ordered. Avoid them at all cost unless you want a similar experience.

Ordered flowers for Valentine's that were never delivered. Try to request a refund and was told during holidays they don’t guarantee delivery 🙄. They are just a scam and they have a network of flower shops but not truly own anything.

I will say upfront that after much calling and emails Avas Flowers did refund my money. Like many complaints, they took the order, took the money, said the order had been delivered - it wasn't, and then pointed me to their "policies" page stating they reserved the right to deliver ordered flowers up to 4 days after the contracted delivery date.

Look at the pictures. They say it all. Avas will not address the issue, no call backs, my friend said the packaging was wrinkled and looked used, there was a knot in the ribbon that looked like they were trying to salvage a previously used piece and there was no water, food/freshener packet. Customer service keeps telling me it was delivered but after filling out the form it is perfectly clear that there is an item issue not a delivery issue. Very sad. My bank and the BBB have been notified. Don't bother with the Kilmarnock Va Avas. Go with local.

I ordered online 10 days ahead to have flowers sent to my girlfriend’s work the day before Valentine’s Day because she didn’t work that day and still didn’t receive them. I had flowers, a special note and chocolates and a couple other things all planned out and thought Avas would have everything else covered. I’m very pissed and feel like I failed my girlfriend thanks to you guys. I would rank you a double 00 if I could.

I am EXTREMELY disappointed with this company! First, the price. I ordered an arrangement that was supposed to be 69.99. After the “service fee”, and an additional 5.00 for a message on the “card’, my final bill was 117.00! The message on the card was not correct, which I edited on the website before delivery. I received a fake delivery confirmation, which I had to contact the company about. In addition to that, I requested special instruction which they did not follow. When I finally received the arrangement a day late it was nothing like what I ordered! It was much smaller, with flower that specifically asked them NOT to use because the recipient does not like that particular flower. Customer service is trash because you can’t speak with an actual person. I will be requesting a full refund! DO NOT order from this company!

Do not use this service! I placed a Valentine's Day order 2 days in advance and they did not fulfill. Again, Do not use this service! I placed a Valentine's Day order 2 days in advance and they did not fulfill or notify me of non-delivery.

I would not recommend this company, I ordered a flower arrangement for my wife for Valentine's Day, they were supposed to arrive the day before but did not. Did not receive order till 6 p.m valentine night. When order did arrive the flowers were black, broken and the cheap vase was cracked. I attempted multiple times to contact customer service, and when I finally did get to speak to someone I got cut off and call ended. The person on the other end of the line could barely speak English and sounded like she was on other side of room.

Placed holiday order on flex delivery. Order never delivered leaving my spouse disappointed and me frustrated. They took my money immediately...Horrible experience trying to get a live person on phone to assist with order and eventually refund. All automated options. They clearly do not stand behind their product or service. Never use them and do not recommend them.

I had ordered 2 dozen long stem red roses in a vase on Valentine's Day for my wife. What she received was 1 dozen short stemmed roses that were wilted and should've never been sent. Avas Flowers are not a local flower shop, they only take your money and have a florist deliver them. I would never recommend them and if I don't get my money back, I will report them to the authorities. I didn't realize they have terrible reviews on all sites.

Had a terrible experience. Purchased a bouquet for same-day delivering on Valentine’s Day. For a medium size bouquet with delivery the cost was $110. Pretty pricey, but was willing to pay it for same-day delivery. Made the purchase with the 14th being the delivery date and the purchase page said should be delivered by 7 PM. 7 PM comes and goes, no email, text, nor flowers. I reached out to the company about the delivery to be given a flexible delivery date policy, which was not highlighted during the purchase. It’s very misleading to advertise as being same-day delivery, but have a flexible delivery date policy. Not able to get my money back, because there’s also a no cancellation/refund policy when you buy within four days of a holiday.

I ordered flowers as a special Valentine's Day gift. Some of the flowers were wilted when they arrived. I spent more than an hour on the phone with customer service. I remember when florists cared about the quality of the products they shipped out.

I ordered a bouquet and didn't get the bouquet I ordered not even the same color flowers. They sent me an email stating the flowers I wanted weren't available then gave me 3 options to choose from, none of which had pictures And the flowers we got were of the poorest of quality.

I paid 89.00 for a bouquet. When it was delivered it was a cheaper arrangement. Not at all what I ordered. The vase was even wrong. Getting ahold of customer service has been impossible. I will not be ordering anything from Avas again.

I wish I had noticed the ratings before ordering from Avas. Completely understand why they rate as a 1 out of 5...first, they are not even a real florist. Your flowers will not show up in a vase as pictured. Instead, they will arrive in a box with no name on it! Absolutely terrible customer service and presentation. Delivered late. I'm beyond disappointed, and hope everyone reads this before ordering...

Terrible service!! Site advertises same day delivery and charged me almost $30 fee on top of my $170 purchase. I get an update saying the flowers will be delivered the day AFTER Valentine’s Day. I tried to cancel but get an immediate message my order is outside the cancellation policy. Cannot get anyone to answer customer service line. Even when you schedule a call back it immediately goes on hold and nobody picks up. I’ve been on hold for over 3 hours. Do NOT purchase from this site.

Will never use again. Avasflowers.net accepted my order and took my money and then canceled, and their website and phone support sends you in a loop to try to get your refund coming. Their automated phone support schedules you for a callback, calls you back, and then leaves you on hold. What is the point of a callback if I am going to have to be on hold for 20+ minutes to speak to someone? I have used 1800Flowers successfully many times in the past and didn’t think anything about trying Avasflowers.net this time and I now see my mistake. Not only will I never use avasflowers.net again, my experience with them is such that I will actively encourage others to save themselves the trouble and go elsewhere for flower deliveries.

I ordered a beautiful Valentine's arrangement. Once I got to the payment page, it was about 25$ more expensive. When I hit back to see why the price increased, a screen popped up offering me a discount if I purchased soon bringing it back to original cost. After placing order, I was notified that they couldn't fulfill my order, but I could choose an "artist rendition" that would be similar in color and price point. When my flowers were delivered, I was mortified. It was not similar in ANY way- colors, shape, price point. It looked like someone had went to a grocery store, grabbed a bunch of flowers, and just stuck them in a vase. There was no arrangement to them. Most of the "arrangement" is greenery with only a few flowers that are not even open/blooming. I am 100% dissatisified and would caution everyone to avoid Avas Flowers.

Wow, wish I had come here first! I too thought it was a local florist. The reviews on their website are all 5 stars…beware! I added a 2 Star and it hasn’t been posted yet so I came here! What I purchased and what the recipient received are no match! It looks like a vase of mostly leaves! The two stars are for convenience and delivery but I will NOT be back!

It was ordered for my birthday a large bouquet in a pot, with a card at the cost of $ 100 and $ 5 extra for the card. I received a glass vase with approximately twelve flowers and the four pink carnations had brown edges upon receipt. The card was a piece of paper folded in four containing delivery information, not who it was from, where it was from, no order number and the care instructions was blank. Five dollars for that.

Avas flowers presents themselves as local florists. Called them first to ensure they could deliver to a specific location. They confirmed they could. They were not able to deliver to the location and the recipient had to go pick them up. Paid a delivery charge but they were not delivered. Contacted customer service and they hung up on me when you could get through. Will never use them again.

I ordered 12 red roses, chocolates, and a teddy bear for my fiancé for Valentine's Day. When placing the order I was told it would be a Valentine's Day delivery. Although the flowers were sent a the before Valentine's Day, false advertising at its finest. Talking about false advertising, the photos of what I ordered compared to what I got was night and day, I genuinely thought it was some sort of joke or prank. The roses were less than half of what was shown in the website photos, the teddy bear was advertised as a medium sized brown bear with a red ribbon, and and love heart shaped gold box of chocolates, also with a red ribbon. What was delivered was a skinny and small PINK teddy bear with rainbow colours on it with the barcode and tag still attached onto it. The chocolate was a white box with a few chocolates, something you'd expect to be served as a treat in a prison.

Avas advertised as same day delivery and it’s not true! We ordered flowers for sympathy and until now it’s 2:19 pm it has not been delivered. Funny thing is they texted “delivered” to the recipient but no flowers showed up at their doorstep. Customer service sucks as well! Do not use this flower shop.

I attempted to send flowers today through this company. My order would not go through after attempting with 2 different cards. I am so glad I didn't try again with debit card. I called my bank to check on my cards and there was nothing wrong with my cards. I checked to see if any transactions processed and there weren't any. Will now check again tomorrow. I did think it was strange you cannot get anywhere with their chat service.

I ordered from Avas Florist in New Port Richey which I thought was a local florist. The picture advertised is nothing like what was received. I understand they have a substitution policy, but for what charged is not nearly what it was worth. The rep kept stating the substitution policy and I told her it was the quality that was not provided - once I advised I would be reporting she offered 10.00 credit on an 84 dollar charge. However, I would NOT recommend this florist and not sure how they stay in business if this the quality they provide. Flowers ordered on left "She's got Style, She's got Grace" and on the right is what was received, no style or grace!

Avoid at all costs! Scam! They take your money and don’t get back to you. Their customer service is a joke. Everyone you avoid purchasing from this company. They make it so hard to contact them too all to try and make it as hard as possible to get your refund.

Ordered a nice colorful flower arrangement for my sister's B-Day last week. On Monday I received a text that they could not full fill my order. They offered no colorful arrangements only drab ones. They never delivered that one either the next day. Several years ago one of my other sisters ordered flowers to be delivered in Dayton - and you guessed it. The same thing happen to her. Yup, sorry AVAS you are running a CON!

I was so dismayed when my sister-in-law sent a picture of the flowers that were delivered. It’s almost all leaves very cheap looking. There was also a service charge of $24 on top of the delivery charge. I have no idea what that was for. I would not ever recommend Avas Florist. I’m still trying to get a hold of them to find out what went wrong.

This place is a scam, don't order from them!! They emailed and said there was a "problem" with my order and to contact them within 30 minutes. I called 7 times, emailed at least 5 times and no one called me back until 7 hours later trying to give me excuses. My flowers never got delivered to my 83 year old mother for her birthday!! Horrible!!!! Don't use them if you don't want your event ruined!!!

My sister ordered a floral arrangement through AvasFlowers.net, which was fulfilled by Arts and Flowers. She selected a large arrangement size, and the picture she based her order on was a small arrangement size. What was delivered was even worse--an undersized arrangement with older roses and several leaves floating in the water. To make matters worse, it came in a cheap clear vase, which was not what she expected for the price. She paid a total of $98.72, with only $65 going toward the flowers--the rest were service fees from AvasFlowers.net. Given the poor quality and misleading representation, I would not recommend using either company. Ava's will not give a refund unless you return the flowers.

Planning on sending some flowers to my daughter in Bethlehem, PA for VD. They had a code for free delivery which was applied for $9.99. Then when checking out, they added a $25 "service fee" to the order! Bait and switch. I will not ever use this company.

Searched for "PURPLE FLOWERS". Picture appeared exactly what I needed with a purple vase as well. Proceeded with my purchase. PINK FLOWERS and a CLEAR VASE was delivered. Contacted Avas customer support to inform them of the situation and they pretty much said "OH WELL" here's a $20 refund that will appear back on your card in 3-5 days. I will NEVER do business with this company again. I was a first time customer too. The flower color "purple" in their picture that I chose was for the theme and the event I ordered for. Pink flowers is what Avas florist decided to choose for my arrangement..unbelievable!!!

Don't trust Avas Flowers. They only connect with florists from your local area and charge extra fee for doing what you could have done yourself by calling the local shops. When you call them because your order hasn't been delivered, they don't really help you to fix the problem due to the fact it is a separate vendor actually preparing and delivering the flowers.

Never got the flowers. Cannot contact them. Only chat bots. They say the flowers were delivered. $25 extra service charge on top of the flower charge and I got nothing but robbed. Do not use this company

These scam artists represent they are local when they are not. On top of that, they offer a free delivery coupon and after you have put all your information in, they add on a $28+ service fee that was not previously disclosed.

I wouldn't even give a 1 star and not sure how they still are allowed to operate. It is a huge scam. Avas is NOT local florist as advertised. I purposely searched "Local Florist" and Avas came up, great reviews but only on the website which I now know why. They promise next day delivery which does not occur stating recipient was not home but my mother in law was home all day and there weren't any notifications on her Ring camera. I gave them the benefit of the doubt BUT when she sent me a picture of what she received after the fact versus what I ordered and paid for I was shocked!!!

Horrible experience. Received an email the flowers were delivered, but our friend never received them. I attempted to contact Avas but it is impossible to talk to anyone. Just kept getting emails that my complaint was being reviewed. Then they would send automated reply that the flowers were delivered. This company certainly smells like a SCAM.

I had a terrible experience with this florist. I ordered flowers for a memorial service, and they canceled at the last minute without proper notice. It took an unreasonably long time to get my refund, and to make matters worse, they attempted to deliver the flowers three days after the event. Their customer service was horrendous—unresponsive and unhelpful. I would never trust them for an important occasion again. _~Gabriela

Feb. 2, 2025 Do not order from Avas Flowers! I have just been through days of trying to get an order delivered. Oh how I wish I had looked at the reviews. How in the world are they still in business. They took money from my account right away. They tell sure the flowers will be delivered today and now it’s been days. The customer service is horrible.

I ordered flowers for a friend whose mother passed away. I chose the “as shown” option when ordering. I understand not all flowers may be available at the time and substitutions are necessary but what was delivered wasn’t even close. And it was about 1/4 the amount of flowers in the photo. Huge waste of money.

I would not recommend this flower service if they were the only flower service. We placed an order on Thursday for a Saturday delivery, paid extra for to the delivery made before 2pm. At 6pm there was no delivery. Tried calling all you get is a recording, and some advice to chat with a BOT online. Worthless, so beyond disappointed. If I could have given zero stars I would have chosen that option. Do yourself a favor, run from this site.

I am completely appalled and disgusted with “Avas Flowers of Henderson.” The flower arrangement I received was an absolute disaster. The flowers arrived unwrapped in a vase with a scratched-off label, which is just awful. My boyfriend sent these flowers to me as a gift, and when I sent him a picture to let him know I received his surprise, he was surprised and annoyed to find that the roses weren’t the color he ordered! He specifically requested red roses as an early Valentine’s Day gift, yet what I received were peachy-colored ones.

Do not buy Avas Flowers, total scam. Spent $310 for flowers for my son's funeral, never got an order number, tried to cancel because of the bad reviews, and was told "since there was no order number, my CC would not be charged...101% guaranteed." My card was charged and now is in fraud.

Do not order from this company. The florals I ordered looked NOTHING like what was delivered to a client! Do not trust this company. Not only that, but I couldn't understand them on the phone. Do not waste your money. I ordered beautiful pastel flowers in a clear vase. OMG, what was delivered could not be any different and looks cheap. See for yourself, not even close. Never again.

24.95 service fee added after you have seen your bill without it and processed your visa card. Then they say they cannot cancel order when the delivery is the next day and they only received the order 5 minutes ago. This is very fraudulent business practice and I am very surprised they have not been shut down. I thought I was buying from a local florist in Indiana, they pretend to be a florist in the town you're looking for a delivery. They are not, they are third party but do not tell you so.

Zero stars. Scam. Will take your money and not deliver anything. Disguises themselves as a local florist. Nothing will get delivered but they will charge your card. You can't talk to anyone. It's a scam.

DO NOT BE FOOLED! If you believe THEIR ratings, from THEIR Website, which purports to be located in YOUR city, but actually isn't, you will be sorely disappointed. My experience was this: It seemed like a nice arrangement for a reasonable price, and I liked that they were in Minneapolis (Which they actually ARE NOT - Who knows where they're located? New Jersey?). And they offered free shipping, with a code they provided. Seemed good. After I ordered, I got an alert on my phone that a charge had been made to my credit card in an amount that was about $25 higher than I expected. I went back to the Ava's Flowers Website and looked at my order; they had added a $25 service fee to the order.

This company is not reliable for what you order and the service fee is ridiculous. Unfortunately I was willing to pay because another company already screwed up for an order and I was desperate for a gift for my special needs friend. I ordered a balloon bouquet. They called to say they did not have that exact order but could substitute. (He loves balloons.) I told the rep as long as it’s balloons that would be fine, I find out the next day they sent him flowers. Are you kidding me? I reached out on every email and message I could find but no response. I finally found a place to set up a complaint ticket so they called. They argued about my approval of a substitute, said nobody in that area has balloons. They finally gave me $24 of the $80 back. Terrible place to order from- scam all the way around. It’s all about money and not good customer service.

Avas Flowers - My flower order took place January 23, 2025. The advertised price was $58.00 USD. The Final order which included a $24.00 service fee was $98.00. The product delivered looked nothing like the product advertised. The delivery occurred in Phoenix, Arizona. The flowers delivered were absolutely different than those pictured and there were no yellow flowers at all in the bouquet delivered. I am highly dissatisfied and will neither order from Avas again, nor would I recommend them to anyone else. I paid twice what was originally advertised and received half the product promised. To their credit the product was delivered on the day promised. My recommendation; shop elsewhere! Rev. Dr. Gregory **.

If I could give this site a 0 score I would. This is a scam. They claim to be "delivering" or "attempting to deliver" but have not done so. The recipient of the flowers has been waiting for 2 days and nothing. When I have asked for clear resolution to the issue I just get a runaround from a call center which sound like it is overseas. I asked them to cancel the order since they did not deliver and they would not provide me with a cancellation number and just another ru around. I did not see the reviews until after the fact and I was unable to leave a Google review.

I ordered one of the arrangements advertised on the site. The delivery was delayed by a day, and when it arrived, they had delivered the "wrong size". Basically I paid $100 for a small handful of flowers (12 in total), in a vase the size of a drinking glass. When I eventually got ahold of someone to lodge a complaint, they promised a redelivery, which has not happened over 2 weeks later. Horrible service, overpriced and feels a whole lot like a scam.

My friend's sister passed away; I wanted flowers to cheer her up. First pic is what I request. 2nd pic is what she received. Wording was cut off on card that I requested. 3rd My name was not on the card.

I would not recommend this sorry excuse of flower delivery…Tried to order flowers and balloons for my sick granddaughter and I was 6 minutes past their cut off time .. Ok whatever .. Ordered the next day over an hour before the cut off time .. Still didn’t deliver .. but sent an email saying will be delivered the next day … Then get an update still can’t be delivered .. Then they said they would be delivered and then got another email that they would not be delivered for another 2 days as my granddaughter is laying in a hospital bed… Most horrible experience I have ever had … Worthless.

The flowers were delivered by Door Dash and the flowers were at a much higher price than advertised on line and left at the wrong address. Door Dash was extremely rude because they wanted a tip (they told the people they would just as soon throw them in the trash). Avas charged me $29.00 service fee for delivery and then sent it thru Door Dash. The flowers were driven over to the right house by neighbors down the street. The flowers were not as advertised and no one will return my calls. The survey they sent me was quickly retracted (link no longer available). Shop somewhere else and don’t fall victim to the low advertised prices that end up costing much more than other florists.

The online experience is very poor. Unable to reach anyone by phone or email to confirm or change my order. I ended up trying to cancel because I could not follow up on the order. I have never received notification that the order was changed or cancelled. I do not recommend AvasFlowers in the future.

I ordered funeral flowers 5 days in advance, for delivery in Amherst, NY. They went back and forth with me first asking for approval to change flowers (“designer's choice”), second to say they could not deliver to Amherst! I selected them because they say, online, that they have an Amherst location! I am heartbroken that there are no flowers at my Aunt’s funeral today. Do not use this florist.

Total incompetence! Say they are local to make you believe there is a florist in that town! This is totally a third party website! Took my money instantly 166.00. Never made delivery! I submitted ticket after ticket and called and called with no intentions of ever giving up! Finally they offered me a 30.00 refund! Are you out of your mind! Needless to say I got my full refund! Just think of how many people fell for that 30.00! I have learned from this experience to read reviews FIRST!

HEARTBREAKING and EMBARRASSING!!!! I should have read Avas Flowers reviews before putting my trust in this company to deliver flowers on such a very important day! I ordered sympathy flowers for my dear aunt's visitation and funeral which NEVER arrived. I ordered the flowers on a Thursday which gave them ample time to deliver them. I was told when I placed the order that the flowers would be delivered on Saturday for the visitation on Sunday and the funeral on Monday. You choose to show your sympathy and love to the family of your loved one through the flowers you send and when that doesn't happen how do you explain to them you DID order flowers but the ones you trusted DID NOT do their job!

Terrible results, flowers were dropped at the front door, and they did not notify the resident by knocking or ringing the doorbell. Flowers sat outside until the next day when they were discovered, and the flowers were frozen. I could only get a refund on 1/3 of my order. If I could go zero stars, I would.

The worst company I've dealt with in a long time. Advertising same day delivery, paid rush order fee. They did not complete same day order, so I called to cancel as later date would not work. They continue to push 25$ discount and will not refund. Call and call. They hang up, no supervisor available. If they do call back it rings 1 time and hangs up. Outsourced customer service reps. Terrible company. Still haven't gotten a refund.

Worst Florist ever. Same day delivery is a total lie!!! They ruined my daughter’s birthday but not delivering anything. This page is a SCAM. Customer service phone numbers are false, no one answers or returns calls. DO NOT ORDER ANYTHING. DO NOT PAY ANYTHING. I’m now trying to dispute this transaction with my bank. They deserve to be sued!!!

Horrible experience. They said they couldn’t deliver the arrangement to the funeral home due to their hours. They wanted to deliver it to the deceased house. I told them no that I wanted a refund. They tried to talk me out of the refund and told me they give me a coupon for a bigger arrangement. I said, "No. I want a refund." They then switch me to somebody else and they try to talk me out of the refund. I will never do business with them again. It was a nightmare. If you can’t have your flowers delivered to the place where you need it the most - a funeral home, how the heck are you in business to deliver flowers to funeral homes in the first place?

I gave two stars because the flowers did arrive the next day. I ordered from Avas Flowers because they offered next day delivery. Before looking to buy on their site, you should also be aware there is a $28 service fee to order from them. The fee is not discovered until you get to the last phase of checkout. So the flowers listed online that are on sale free delivery with a code are almost $30 more than the advertised price.

This site has overly priced flowers, and then just when you get to the end of your order they also add a ridiculous service fee, this should be included in the price of the flowers not an additional cost, will never recommend this site to anyone.

I wish I would have read reviews first. My friend just lost her mother and she is alone in this. I sent her a $60 bouquet with high delivery cost to be final cost over $100. What I ordered is now what she got at all. It's pathetic. She must think I'm ridiculous not knowing how to send something for sympathy. It was not the same size, not the same colors. Nothing. It was a couple of cheap daisies and one rose in the middle of this small vase. I ordered a medium size vase with white lilies and pink roses.

This has to be the WORST experience I’ve ever had trying to order flowers online. I wanted to send some flowers to a friend of mine in New Mexico so I googled “New Mexico Florist” and this was one of the first sites to pop up. I scrolled through the different arrangements, found one that I liked and ordered it. Same day delivery was not an option so I selected the following day. No problem.

Avas took 4 days (and they still have not gotten any flowers delivered) waiting.... Every time I called into Avas, each person on phone guaranteed they would be delivered that day... Never happened. The least they could do is refund delivery charge and their ridiculous service fee.

My wife wanted to send flowers to her sister in the hospital. We thought using a local florist would be a good idea. They never delivered the flowers. Called them 3 days after they were delivered and we told them they didn't get delivered. They said "oh yeah". They asked if they could send the next day (4 days after they were supposed to). We said no thanks.

My order to a lady in the hospital was NOT DELIVERED. Days later, they are still trying to find it! I have requested a REFUND. That hasn't happened either as some supposed search for delivery is going on. Through AVAS communication means, it is impossible to speak to a live human. Any possible call-back will be marked as "Potential Spam." I guess this HUGE outfit doesn't want customers to pick up the phone. I would "add photos," but my order hasn't arrived! And where one might "upload a receipt for verification"--Avas doesn't offer the customer a receipt--just an order number. "Family Owned"--I don't think so!

If there is a NEGATIVE 100, that's what I would choose! Balloon and card did not arrive. Ordered LARGE BOUQUET, what arrived was SMALL with missing balloon and card. $119 was the cost -- AVAS FLOWERS is a scam!

The company advertises that it is a local florist. It is not. When we had a problem with the delivery and the delivery man was making "urgent" calls to us, we could not reach a human being. Today we tried to find out the problem but could not reach a human being; when we wrote the nature of our complaint, the automated system replied "Thank you for you comments and suggestion. It has been a pleasure serving you". We felt deceived by this company representing itself as a small local florist -- it is assigns the delivery to another florist that is in their network. Ftp and teleflora let you know this. Avas Flowers does not exist in Gretna LA. And.. worse ... if you call for help you will not reach a human being. Flowers were nice. But.... you will not reach a human being.

The bouquet that was ordered first was not delivered. When a replacement bouquet arrived it was nothing like what I ordered. The look, feel, and colors used were totally different. Not to mention the card I paid extra for was never delivered. When I contacted Avas - had to be online, you can't reach them by phone - they did try and call back. However, the call came through as a "Telemarketer" not as the company. And just because I was curious, I answered the phone. No one was on the line when I answered, so figured it was just a robocall telemarketer. Turned out I just didn't wait long enough.

Horrible. After spending 75.68 dollars on birthday flowers you get a small piece of crap (see photo), nothing like it was advertised, will never use them again, I don't believe (not for sure) they actually exist as a store front they might use other florist so therefore the quality is reduced, I will never use them again. I thought I was using a local florist, I need to do more research next time.

If we did not have to give a star you would get MINUS 100. We called and made an order. A little while later the phone rang and it was Avas Flowers. They told us they did not have the flowers for a white spray for $193.91. They would fill it in with light colored roses. I am showing what we got. This was for a very important time. I have read some reviews and they all say they **. I only wish I had read them first.

I ordered Flowers for a Memorial Service to be delivered next day by 2PM. Received a call at 3PM saying the business was closed which it was not which I confirmed with a phone call.. Avas Flowers promised to deliver by 4PM with me onsite. They never showed, I ran out and purchased Flowers last second from a Florist. I called them the next day and they said they'll make the delivery ASAP. I explained he's already buried they gave me hard time on the phone an hour before they refunded me.. Don't be embarrassed by using Avas Flowers because Flowers wouldn't show up...

My friend told me flowers were to be delivered to my home on Thursday afternoon. They stated they had wrong delivery address. When address corrected still not delivered. Company called back Saturday morning but the lady did not speak English. She said "so sorry" and hung up. I really hope that my friend from out of state will receive a full refund.

This is a scam company. Disguised as a local florist in FL where their fake address is in NJ and all the customer service folks are foreigners with thick accents. They take your money and credit info and send it to dark websites. Stay away. I hope FBI shuts them down. Total scam.

I went online and ordered flowers and candy for my daughter. I paid extra to a rush delivery by 2:00 pm. It’s now 3:15 pm and no delivery yet. I called customer service who put me on hold while attempting to call the florist to inquire about the delay. They weren’t able to reach the florist. Seriously? Now after spending $145.00, I’m in limbo wondering if the flowers will be delivered at all, let alone today. I should have checked the reviews before using this place. My bad. Reviews were bad.

I placed an order this morning, and paid the rush delivery fee of $9.99 with the promise of the floral arrangement being delivered prior to 2 pm. I had the recipient of the arrangement have lunch in her office and be available to receive it. Sadly, it was not delivered prior to 2 pm, and speaking with customer service was not reassuring. It’s unfortunate that this occurred, I will not recommend this shop, nor would I order from here again. Very disappointed and dissatisfied with the service received, and still no arrangement delivered until 5 pm according to the rep. Sad service! I will wait and see if the delivery arrives at the time given this time around and my review might changed depending on this and how the floral arrangement looks.

Worst business Scam ever! They advertise being local (they are NOT), they advertise wide range of assortments, and prompt delivery. I've used them three times; EACH time I got a call from India telling me that the arrangement I wanted is not available at this time, and that they have several alternative options available. Each time, they charged another $25 and then sent the ugliest arrangement; one that even a big-chain commercial grocery store wouldn't put out for sale! STAY AWAY FROM THEM!

I recently ordered from Avas for my godparents' 68th anniversary on 11/27/2024. They delivered that order on 12/27/24, a month later. $90.00 later and I had to call my godmother to see if she received them. Couldn't get anywhere with the website and not with the phone calls or web chat. I was totally embarrassed that I had to call and see if she got them a month later. I will never use them again. And I will not recommend to anyone, absolutely no stars from me.

Promised delivery before Christmas, and we are at New Year's and still not delivered. Customer support is terrible and not responsive. Toll free number changed, can't accommodate Canadian postal codes... Not impressed in the least and will NEVER order here again.

Ordered funeral flowers and they delivered flowers nothing like what was ordered. I guess they figured i was out of state and would never see the arrangement. But friends all sent pictures. I was embarrassed and very disappointed.

I ordered this lovely basket for family in California so I looked for a local florist thinking delivery would be quicker. First of all I was sent invoice for order and incorrect size of basket was placed as an order by representative, I paid $104.00. The delivery was to be by 7pm that day and my son stayed home waiting on order, he got a call saying no delivery until the next day. It came very early in am and was a pitiful basket. Minimal fruit looked like old small pickings, there were 2 packages of cheese one label from Trader Joe’s $3.00, another with a part of Ross label on it. There was a mustard but no sausage roll for the mustard. Overall a disgusting presentation, super poor quality.

This has been the worst experience I've ever had with getting flowers delivered. They promised to deliver flowers for my aunt on 12/23/24. It never happened and they charged me an extra $40. The phone system would hang up on me when I would check on the status of the delivery. When I would get the call center on the phone, they kept promising it would be delivered that day. On 12/27/24 I just asked for a refund because I no longer believe they will ever deliver the Christmas flowers. They offered me a coupon, but I turned it down. I don't plan on ever using them again.

I'm pretty disappointed. My mother's birthday arrangement was delivered today and sadly could not compare in the slightest to what I thought I was paying for. $82.44 for my purchase and I had a free delivery coupon. First and last time ordering. On a positive note... They delivered on time.

If I could give a minus star rating I would. My boss vacations in a rural area and there is not much delivery available. I checked with Avas Flowers on November 28 and they said they could deliver on December 23, so I placed a Christmas order to deliver to him. The day came and went and no delivery. The website only has pre-loaded answers, so not at all helpful. I called customer service and had to leave a call back number. The guy who called said it was on the truck for delivery that day (12/24) and I would receive a text/email. Nothing. I called again on December 26 and told them they had ruined my Christmas, and to cancel my order. It took 20 minutes, and refusing discounts on future deliveries before I finally got confirmation that I would be refunded for my order. Doesn't change the fact that the gift never arrived, and I am embarrassed to not have a gift for him. DO NOT EVEN CONSIDER THIS COMPANY

The worst place ever. DO NOT USE!!! I ordered a beautiful Christmas bouquet $98.00 including a service fee. I got grocery store flowers put in a vase. First ordered wasn't sent. Had to call them to get this very bad. This web page should be shut down!!

I am extremely dissatisfied with the service I received. The quality was unacceptable, and I intend to dispute the charge with my credit card company. I strongly advise against using this vendor; local alternatives would be a superior choice. Furthermore, I have yet to receive a response to my inquiry regarding the delivery location of my order. I would give them zero stars if I could, but the rating system does not allow it. Stay far away from this company!

My delivery was delayed and actually missed the recipient who was leaving town soon after the promised delivery time. This was despite the fact that I paid for rush delivery to share delivery before 2pm on the recipient’s birthday. Price doubled at check out. I tried to rectify it with customer care. They are completely unhelpful, offering me a rescheduled delivery in one month. One month after the birthday!! What a waste of a hundred dollars.

I ordered my mom a bouquet for her birthday. Paid for a card, a ribbon, the bouquet itself, and delivery fees. Her birthday rolls around and I receive a notification that the flowers were delivered, only they weren't. I called their customer support line and went around in circles for over two hours dealing with the most unhelpful automated messaging system before giving up and calling their sales department, at which point two separate women said they would transfer me to someone who could help (spoiler alert: the calls dropped both times).

The worst of the worst flower buying experience in my life!! No customer assistance, no communication whatsoever!! Then they say they delivered flowers and they do not!! Fighting for my refund via my credit card company as I type!

DO NOT USE!! It is a scam, $28 service charge, rush delivery charge, then flowers cannot be delivered until after Christmas. Will not refund, poor customer service. SCAM!!! Wish I would have come to other sites to read reviews. Don't get fooled by the pictures.

Currently I am online with Avas Flowers, for the last 30 minutes, due to the non-delivery of my order. I have repeatedly asked for a refund, and I have been hung up on, put on hold for extended periods and the "manager" talks over you. To even speak with a live person, you must make multiple calls with the hope you will be connected. Then you will be told that delivery was "attempted", and the address is invalid, so no refund. What Avas flowers didn't expect was I had the emails and texts to prove the delivery was not attempted as I paid for expedited service and the emails showed delivery was not attempted until the day AFTER. Then Avas Flowers wants to reroute your delivery. These flowers were to be delivered to a business associate, not a personal friend.

Absolutely fraudulent advertising. I ordered a Xmas CENTERPIECE, the order was paid, confirmed with the delivery date approved. The next day I received an "URGENT" email from them and contacted them immediately. I was told that a "Centerpiece" arrangement could not be delivered, but they would "substitute" with a BOUQUET! On top of that, they stated they could not deliver until Xmas Eve, when the original date of delivery was 12/21. Pathetic! I could have gone to a local florist and gotten exactly what I wanted. NEVER AGAIN! And, they also had the audacity to charge me a $24.95 "service fee"! I may deny charges with my credit card company.

I wish I could give zero stars. Avas Flowers has been a complete disappointment—twice! My mother ordered a Money Tree for me, and both times they sent the wrong, unattractive, low-quality plant that looked nothing like what was advertised. The first time, they refused to provide a full refund and only gave her a partial refund. Despite this, my mother gave them another chance, trusting their word that the issue wouldn’t happen again.

What I ordered and what I got are totally different. I understand that sometimes substitutions will happen but THIS was a totally different arrangement completely. At least it looks kind of Christmasy. Will never use them again.

Ordered a birthday flower, balloon delivery for my daughter to be delivered on her birthday. They accepted the order and then two days prior called to tell me they 'couldn't find anyone to deliver on that day" - leaving me no choice but to agree to delivering one day early. They then claimed they tried to deliver, but no one heard a door knock and nothing was left but the order was marked 'delivered'. They are a scam and I will be contacting the BBB - DO NOT BUY FROM THEM. I also reported their site to Google as a scam site.

I feel it’s important to follow up after leaving a negative review about Ava’s Flowers and share the outcome of my complaint. I reached out to request a refund because the promised re-delivery, offered due to the poor quality of my initial order, never happened. I spoke with Ivy, a representative who was incredibly compassionate and kind—one of the best customer service experiences I’ve had. Although she offered to arrange another re-delivery, I declined since I had already waited 11 days without receiving it.

Ivy was very understanding of my situation. I then requested a refund, and she made it happen the same day. I also wanted to speak with a manager to commend Ivy, as she was the only person who resolved my issue. While I may not order from Ava’s Flowers again, I appreciate that my refund was processed and my case has finally been resolved after numerous phone calls over 11 days.

I had a terrible experience with this retailer and will never do business with them again. I ordered funeral flowers to be delivered to the church during the service time on Sunday between 7 AM and 10 AM. However, the flowers were delivered a day early, which caused confusion since the church had two funeral services that day. When I contacted the seller to find out what happened to the flowers, they admitted it was their fault but only offered a $10 refund. To make matters worse, they refused to let me speak to a supervisor. The customer service was appalling—completely unhelpful and dismissive. This was an incredibly important occasion, and they failed miserably. I do not recommend this retailer.

I will never use this fraudulent company again, I think it’s a fake company. The recording is fake, customer service is never obtainable. I should have known when I received 6 texts at once and the same service is a joke, UPS OR USPS same-day service. It wasn’t until I paid that I received notice that UPS delivered. Legal action need to be taken against this company and the BBB. I spent $93 for an arrangement for my wonderful 89-year-old Aunt. My Aunt never received her flowers.

I placed an order on 12/13/24 to be delivered to my daughter. The first thing wrong was they tried to bill me 24.95 for a convenience fee. No way will I pay this. After a long phone call, they refunded the money to my credit card. Then today at 2:15 pm I got an email, not even a call just an email saying they could not complete the order, so I called AGAIN, and talked to Gene. Was on a call for 45+ minutes asking to have the order canceled, and he kept trying to save the order. This was for my daughter's birthday TODAY!!! He said that they could deliver on the 17 was the earliest. I had to advise him I would put a stop on my credit card for non-delivery. He still tried to get me to ok a delivery date of the 17th. They Finally did a refund. Please do not use these people.

The substitutions were not in line with the substitution guidelines from the first nor second choice and I have wasted a huge amount of time navigating the impossible phone menus, messages with inaccurate phone numbers, and of course, a ridiculously inappropriate gift since an Xmas tree shaped selection was converted into a dozen red roses shipped late. No one gives a dozen red roses for friendship nor coworkers, and it is unacceptable to demand the recipient go through the effort of shipping them back, which was required for full refund - that's no gift, it's an obligation during an already harried time of year.

Ordered flowers for my best friend when her father passed away. Delivery date was the day after. They contacted me to say what I wanted wasn’t available, even though it was an available option online. I ordered roses. How can you go wrong, right? They finally arrived 3 days later. They looked TERRIBLE. I contacted customer service. They responded 2 weeks later and simply asked if they were received or not. That’s it. Nothing else. They cost me $150 Canadian. I was embarrassed when my friend sent me the photo of them.

DO NOT USE THIS COMPANY!!! I ordered my mother flowers on December 11, 2024, for her to get them on December 12, 2024. She never received them at all! Today December 14, 2024, I just told them to give me my refund after 2 days of them saying,"It shows delivered. Let us reach out to the florist" to "Oh the delivery driver had trouble with the delivery truck!" This place is a SCAM and usually I read reviews first and I didn't with this fraudulent place!!

Not easy to deal with and very low grade for being reached. Orderd an arrangement for funeral. They 1st messed up the shipping address and it took 3 phone calls to get that corrected. Then got called and told, "Sorry can not do the requested arrangemnt (blue and white basket) so how about you pick one of the offers we email you and while on the phone approve which one." Offered all Christmas choices. It's a Funeral not Christmas. Girl told me, "We will upgrade and send fresh flowers in a vase to look similar to show your feelings and care." I said ok as long as not Christmas. Poor choice of flowers stuck in cheap vase with bad choice of card for funeral. Now can get in contact with them wasted money and embarrassed at funeral I could not attend.

What I paid for and what I were two different thing. You are better off burning your money. You can't even reach a real person. Scam company. No accountability. I haven't started the refund process yet but I'm sure It will be a pain in the ass. I needed these flowers to be perfect. I ended up looking like a fool.

A specific assortment of flowers was ordered with a rush delivery. They delivered, but not to the correct person (nobody know who)! Then 30 min on the phone I was told a new assortment would be at the correct address two days later by 7pm. No flowers! She finally received this morning and they are just plain ugly and didn't look anything like what I ordered. I would love my money!

I ordered a beautiful arrangement I found online on Avas' website for same day delivery; I ordered it through an agent as I had questions and spent $79.99 plus fees for a total of $110. I received a message that there was an issue with flower availability, after trying unsuccessfully to resolve online, I attempted to resolve over the phone and discovered that the only way to speak to a human was to select “place an order” on the IVR. Finally I was connected to a human who told me that they would need to replace flowers but that the arrangement would be equivalent to the original. “For my trouble” they refunded me $8. After 4 days, the pitiful arrangement was delivered and when I went to the site to complain, the price reflected said $44.99 for the arrangement so I ended up being charged $110 for a $44.99 arrangement. Of course I cannot reach anyone. Do not purchase from this company!

Either scam or terrible incompetence. I ordered flowers for a sick friend. They upcharged $25 over the list price for a "service fee." They said the flowers were delivered, but they were not. They sent pictures supposedly proving delivery - but not to my friend's hospital room, plus pathetic arrangement compared to online photo, worth half the $90 charged.

I had a deeply disappointing experience with Avas Flowers that I feel compelled to share. I placed an order for flowers on Saturday morning for a funeral service scheduled on Monday. I even paid extra to rush the order to ensure there would be no issues. Unfortunately, the service I received was far from acceptable. On Saturday afternoon, I received a text and email instructing me to call regarding my order. The phone number provided was incorrect, and after finding the correct number, I had to call again, only to be placed on a waiting list for a callback. When I finally spoke with a representative, they repeatedly asked for an alternative delivery address. I explained multiple times that this was an out-of-state funeral, and the church address I provided was the only address available, as the visitation and service were being held there.

The website says free delivery to addresses in Denton Tx. The flowers I ordered are to be sent to an address in Denton, Tx. But they charged me a.$9.99 delivery fee. I've tried several times to go through the chat page on the website to ask about the fee, but I have not received a response back explaining why I'm am being charged. You were quick enough to charge my credit card, but trying to get an answer to a question seems not at all important to you. Looks like I'll have to find a different florist next time.

The order was not as expected. It didn't look anything like the picture and for the $ was too small. Will never order from them again. I have order arrangements from other companies and was satisfied but this is an embarrassment!

I ordered flowers for a dear friend of mine. Never will use this business again. The flowers were definitely in season and the arrangement was fall oriented. I was contacted after my order was placed. I receive a text informing me that arrangement was not available, and they would replace with roses!!! Not even close to what I wanted. I called and spoke with customer service, and he talked over me the entire phone conversation. In the end, they sent her Sunflowers that looked like something I could have purchased a Trader Joe's which by the way has fabulous flowers! They stuck them with a vase and shipped them to her. My heart was broken, she sent me a picture of what she received, and it was lame. No filler in the bouquet Just cut Sunflowers!! For the amount I paid and not to receive anything close is robbery. My friend deserved what I had in mind for her and Ava's Flowers did not come close!!! Shame on you all...

Embarrassed experience!! Priced and irresponsible work. Late arrival, leaved in front of house, incomplete message that make my present a confused and embarrassed situation. Absolutely not recommended!!

Buyer beware!!! I placed an order on Nov 28th 2024. My card was charged and flowers were lost according to the 9 customer service specialist. I was bounced back and forth. 128 dollars for a funeral spray that never arrived. My bank is disputing charged debit for me. Hopefully I will get reimbursed. So rude, uncaring and a scam. RIP my aunt who never got my flowers. I'm sorry.

I placed my order on the morning of 12/3. I choose Avas because it claimed to deliver same day. I paid $112.60 as shown below for the Everlasting Soothing Lavender bouquet in a violet glass square vase along with a personalized greeting card and two balloons. On 12/3 I received a text stating her floral arrangement was delivered but my family checked and they were not delivered.

As so many others, I found this company a sham. They make it impossible to talk to a live person about your order if you are dissatisfied. They promise beautiful flowers and deliver pneuny ones. No way to resolve an issue with them so I disputed the order on my credit card. Stay away!

-1 star rating. It happened twice. 1st time, not on time and had to call. That was a Christmas "surprise". I decided to give some grace because it was a busy holiday. 2nd time was recently...this Thanksgiving. Here it is, December4, and no delivery! Also, as many consumers on here say, the process to go through and contact someone is nearly impossible. And "they" said it was delivered, but the recipient was/is home most of the time. NOT DELIVERED! I tried to cancel recently, and the "bots" said "we have contacted the delivery service...". It's been 6 contact attempts to AVAs in nearly a week...so they are lying! And, there is no way to get a human on the device called a telephone! I'm having to dispute the charges through my bank, because this CRIMINAL company won't even take responsibility for their actions (or should I say inactions) and allow their customers to cancel. I will suggest to NEVER, EVER, EVER patronize Avas Flowers!

Ordered flowers for a celebration of life. They were supposed to deliver Saturday so we had them on Sunday. They called me 4 times a day on Saturday and Sunday! The first call Sunday morning I asked them to cancel because they weren't going to be there on time. They said they could deliver Monday which is ridiculous because we didn't need them then. It is now Wednesday and I have been fighting with them since then to get a refund. By the way, the flowers were never delivered. I will NEVER use this company again and now I have to dispute the charge on our credit card for the flower order we NEVER received. They keep telling me they have to ask the florist if they were delivered and the florist isn't answering. This place is a joke! Stay away.

By far the most frustrating and complicated customer service I have ever experienced. I placed an order this morning for same day delivery. Five minutes later I got an email stating that they couldn't deliver that day but would do it the next. I needed same day so I immediately initiated a cancellation. Then followed five hours of texts, emails that have the WRONG number listed to call customer service, and missed calls from them because there wasn't ID on the calls so my phone said it was spam and I didn't answer. Then the customer service rep left a message and left a phone number for me to call back. Another WRONG number.

They delivered a dead plant for my mother's funeral. When I tried to call customer service they will not answer the call and needed an order number. I didn't place the order so I do not have an order number. I finally got ahold of Carmela and she was like - "Oh a dead flower to a funeral, ha ha ha...." When I asked for a manager - they couldn't get me one but will have someone call me back in the next several days. Oh and they aren't located in the USA. Don't waste your money.

What a disappointment! I am in Canada and tried to send my friend some flowers for her birthday in the States. I should have read the reviews. :( Ordered the flowers in the morning yesterday and got a message that said everything was ok. At around five pm (too late to order flowers and have them delivered anywhere else) I got a message saying they couldn't fulfil the order on the requested day "due to the current availability of the arrangement"? What!? And when I called the message gives another phone number to call and then you get the exact same message?! What a scam.

I honestly was somewhat skeptical of ordering flowers from Avas flowers. I reached out after ordering and they stayed in contact with me until my flowers were delivered. I give this company an A+ for the effort they gave me through email and text.

Worst customer service! Called the number and it just kept me in a "loop". Finally called the number to place a sales order. Once I finally reached a person, I was placed on hold for almost 15 minutes and then was disconnected. Someone did call me back but wasn't very helpful. My order was supposed to be delivered last week after some confusion with the order and speaking to someone. It was never delivered. I was told it was placed on "hold" but nobody contacted us. The customer service person never offered any kind of discount and still couldn't have it delivered until the next day. At this point I lost all faith in the company and cancelled the order. Even though the order had been put on a hold without any contact, they didn't issue a refund until I finally got ahold of someone. This review should be a 0, they don't deserve a 1 but there is no option for 0.

If I could give them a zero I would. PLEASE, do not purchase anything from this company. I placed a order for a funeral arrangement. Avas was not able to accommodate, when I asked for a refund I experienced high pressure sells tactics, place on hold and passed to different representatives. Eventually, after a hour and half and threatened to place a bad review they refunded my two husband dollar purchase. Please be advised this company is not trustworthy.

Do not buy from Avas. I ordered a gourmet basket that was supposed to include cheese and basket instead one 4oz cheese was sent with 1 box of crackers and fruit. The customer service line is ridiculous- you can’t get a live person. They were supposed to resend a new basket the next day after I complained and of course nothing!!!! Very disappointing- they are scam!

I ordered a bereavement bouquet for a friend and the next day. Got an email that it was delivered. Then the following day 2 more emails saying "we have created a ticket to address the matter you brought to our attention" which I hadn't done. I called my friend - no flowers. The website doesn't give you any phone no. and the chat is useless. There was a phone no. on the last of the emails but it directs you to another phone number with 2 more numbers than a phone should have. Total scam!

I ordered flowers to be delivered to a patient at UofM Hospital where the ad said they were close by and could be delivered same day. They were never delivered! When I called several times to find out why I was given the run-around. I talked to different mgrs who gave different answers, none of which made sense. I finally gave up after demanding a refund several times. I called my credit card company and filed a dispute and was given a refund that same day by my credit card co.

I would NEVER recommend using this flower company EVER!!! The sales people were short and rude on the phone. They falsely advertise same-day delivery, which did not happen and they said they were short on flowers and the best they could do was a 4 day delivery. They called me the next day and said what I ordered and paid for was not available and that they would substitute a comparable arrangement but could not tell me what flowers they would put in it. When I said, I wanted to cancel my order, they kept offering me other options which I did not want. The only good thing about this company is they did finally cancel my order and I think they honored my refund.

This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received!! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FROM THEM!!

Ordering flowers for Thanksgiving was a nightmare….And no, we’d NEVER use this company again. We ordered a table arrangement one week before Thanksgiving that was scheduled to be delivered Wednesday, the day before Thanksgiving. Late Wednesday afternoon we received an email saying that the arrangement wouldn’t be delivered until Friday, the day after Thanksgiving. After spending 1/2 hour on a badly designed and frustrating phone tree, we finally got to talk to someone (AI?). It was almost impossible to get this person to understand we wanted a reimbursement, not flowers. Avas Flowers is clearly run by someone with no aptitude for business nor any business instincts. The best thing the CEO should to do is resign and find a more suitable career.

I ordered a large plant for a funeral several days before the funeral, requesting it be delivered the day before the funeral. After the delivery time I requested I get an urgent text saying couldn’t deliver to call this number. I call the number texted by Ava’s Flowers only to get a message that number has changed & call a different number. After multiple attempts finally got ahold of a real person. Who said they couldn’t deliver it but would deliver it the next day at 8:00 AM before a 9:00 funeral. Then an hour later I received a text the plant was delivered. I went to their website & it showed my order was delivered. This was for a family member. So I looked for my plant, but nothing from me arrived for the funeral. I checked every plant/flower arrangement. Nothing.

I can't give 0 stars. Called in an order for same-day delivery. Got two emails and a text message to confirm. Then got several emails about an "urgent message" regarding the order. It can't be delivered for two days, don't respond if that's ok. I didn't respond. Got three more emails and several text messages about another "urgent message." The website was completely unhelpful - they sent a link for the message, but no way to make any changes beyond ordering one of their "similar recommendations" to be delivered earlier, which I didn't believe. Wound up having to call. The first "customer service" person hung up on me.

I ordered flowers for my sister today for delivery today. I'm in another state. During checkout, they charged a $25 'service fee' which I thought was strange since it was out of the blue. Then they kept sending me texts saying to complete my order which was already completed. Then they sent me a text with a $20 off coupon saying it was applicable to this order which didn't make sense plus there was no way to apply the promo. Then when I tried to chat with their customer service, they asked for my order number then listed 4 greeting cards as my order instead of the flowers and the 1 greeting card I ordered.

Avas Flowers is a SCAM. I placed an order for birthday flowers and spent $200. I was guaranteed the flowers would be delivered yesterday and they weren't. I called today and kept getting the run-around. I was transferred to "the manager" who had the same exact voice, demeanor, and pauses, of the "customer service rep". They wouldn't allow me to cancel the order. They wouldn't tell me when the order would be delivered. The information was different from the customer service rep than what the manager was telling me. I called 3 different phone numbers and the customer service line doesn't work - it reroutes you to the same message repeatedly and you are never allowed to speak with anyone. If you value your time, money, and actually want the flowers delivered - DO NOT order from this company - total SCAM!

I made the mistake not to read reviews from this florist. I would never recommend nor order from Avas again! I paid for rush same day delivery and it was not delivered. Although I was refunded the rush delivery, the service fee was outrageous!! If you're going to charge that much for service, the least you can do is stand behind your product!! I do not recommend this place.

This company is an absolute scam. I tried to buy flowers to a sick patient and they kept sending me texts and emails that went nowhere. Never got the flowers delivered. Their customer service con artists. I requested to cancel the order, but they continue to play games. Please be aware that this is a scam company.

They are not a local florist, even though the ads portray themselves that way. The customer service phone number is a joke that just automates you back to the online system. The online system does not allow you to talk to anyone directly. After submitting an online request with an issue to my order, they did call me. They "called me" twice and when I answered, I heard nothing in response to me saying hello, and then they hung up. They called back immediately and hung up after 2 rings, before I could answer, so it showed as a missed call. I have emailed them requesting proof of delivery and all they do is say it was marked as delivered according to the local florist. There is no picture or anything to confirm they actually made an arrangement of any kind, let alone deliver it. For all I know, they just took my money and did nothing.

Sneaky!! They add a $24 service fee after you confirm the order. I have not found a way to get through to them. Tried to cancel online and it said the order was already in process and couldn't be cancelled.

DO NOT USE, you will have a bad experience. I never received my order on the delivery date. I contacted Avas, they said it was delivered. I told them it was not. They investigated and replied back to me that the delivery person was not able to deliver. We rescheduled for the next day, no delivery again, I contacted Avas again. They contacted the recipient to verify if they received any flowers and they told them no. (Okay, no more surprise, they ruined the whole experience.) So, I filled out a cancel my order on their website. A short time later they called. They asked if they could schedule a delivery for the next day. I told them, "All I want is my money back and who in their right mind calls the recipient," then they HUNG UP on me and here I am. PLEASE, take it from me. DO NOT USE.

I placed an order with Avas Flowers early yesterday morning, 11/20/24, my daughter-in-law's birthday, It was to be delivered to her place of work before 12:30pm because she would not be there after that time. I gave them my daughter-in-law's home address and said that if they could not get the flowers delivered to her place of work before that specified time to not leave them there but deliver them to her home address and leave them on the front porch if she was not home. The lady said they could do that. Several hours after the specified time given to be delivered I called AVAS to see if they had been delivered, they could not tell me the status of the order but that customer service would call me back (which they did NOT do!!)

This is a terrible flower broker. Don’t call them. I paid $90 for the picture below. The flowers were delivered 3 days late. And they looked terrible. They offered me a coupon, but I don’t need it since I will never use their service again.

I am so upset with them, first says local company, it's not at all, they don't hand deliver, it comes in a box, I placed an order at 9:30 am for same day, they call me back and say can't get it same day, would have to be next day because didn't have pink flowers, I told them ok, as long as PINK flowers. They assured me upgrade and pink flowers, I also asked for afternoon delivery, they said yes, they delivered at 9:45 am when no one was home for it! And not one pink flower, I would never use them again ....

This store presented itself as local to my parents but definitely was not. They immediately tried to pull a bait and switch - within 2 hours, they sent me an email to check the website and pick from a few other options that were absolutely nothing like what I had ordered and nowhere near the dollar value (and even the pictures were sad). I indicated I did not want any of those, and later someone tried to call me; I missed this call but called them back within a half hour. By then I'd read some of the online reviews and knew it wasn't going to get any better. (I then ordered immediately from 1800 Flowers - my parents live in the boonies of New England. No local florist would deliver to them, hence my initial search.)

The images of flower arrangements on their web site are of medium to large size, but the price below the picture is for a small bouquet. Deceiving! We were not aware of the additional $30 above the price, which included delivery, until we had pushed the “go” button. We were shocked to see a $90+ charge on our credit card after we were presented with a total of about $60. These people do what is called “order gathering”, when you order from Avas and they turn around and call some floral shop where you want the flowers and charge you an additional 30%. They do not have a floral shop! It’s all done on the phone. Called a SCAM. Don’t do business with them!

I ordered flowers for my brother in laws funeral- paid extra for next day service. Needless to say, they never showed up. I called numerous times that day and was told, "they are on the way". I have been hung up on twice, was told a manager would talk with me,- never happened. Rude customer service.

I am writing this hoping that somebody else will avoid the situation that I just went through... My fiancee is going through a medical experience. I ordered her flowers to be delivered to her job specifically pink and purple flowers to be put in her arrangement. Nothing of what I asked for was done, not one pink, not one purple flower. Not only did I not get the colors I asked for, The flowers were dead less than 24 hours later... Photo on the left is what I got. Photo on the right is what I ordered. It's funny they ask for positive reviews. Give me something positive and I'll put it out there!

The absolute worst experience I’ve ever had with flowers. Ordered flowers to be delivered for my girlfriend’s birthday the following day. The lady on the phone when I placed my order was foreign and couldn’t get my order, card or billing address correct after telling her 3-4 times. Finally, she processed it but the card message was still not 100% and my billing address was wrong but my card processed.

Avas is a sham company! DO NOT USE AVAS!!! I was looking for a local florist in Charlottesville. They are in Delaware! Shame on me for not looking at reviews. Ordered something for same day delivery. They emailed that they don’t have what I ordered so they are substituting with a flower arrangement. I called and said I wanted a plant that would live not an arrangement that would die. I asked “Will you use a local florist?” They said yes but they couldn’t deliver until the next day. They gave me a small credit for my inconvenience. Last night I received tracking information and it is coming from Kentucky and will be delivered Monday or Tuesday!!! I called to cancel my order but they will not be open today!! Do yourself a favor, Don’t buy from Avas florist!!

I am writing this review as a warning to others: DO NOT ORDER FROM AVAS FLOWERS. My aunt passed away last week, and I thought it would be a kind gesture to order flowers from Avas Flowers for her funeral. What a horrific mistake. The initial order was placed on the day before the furneral grave service, but the flowers didn't arrive until 5 days AFTER the funeral. Not only did we not receive the flowers on time, but when they finally arrived, they were nothing special. The arrangement looked like something I could have bought at Walmart for a fraction of the cost. And to make matters worse, the cheap glass vase that came with it was an embarrassment.

Absolute nightmare dealing with this company. I placed an order and subsequently received several emails and texts saying my order needed attention. They could not deliver on the date needed and kept trying to offer me alternatives. They even called the funeral home and confused those folks as well. I asked to cancel and then must have gotten a dozen "alternative solutions". I asked each time to cancel the order but they persisted with deals after deals. SO FRUSTRATING. After about 40 minutes on the phone with the final rep, they will cancel and refund. DO NOT DO BUSINESS WITH THEM. Read the other ratings and save yourself grief.

I would give zero stars but it’s not an option. They are absolutely horrible not only in the product, but also delivery and customer service. Avoid at all costs. I paid over $100 for the basket photo… This what arrived….

The absolute worst customer service experience and scam. I asked to cancel my order when they contacted me that they were unable to fulfill my order, then the agent proceeded to argue with me and try to bully me into "selecting another option". He was clearly following a call script i.e. if they want to cancel, say this; if they still want to cancel, say this. This went on for THIRTY minutes. The most offensive customer service experience I've ever had. Please do not give these people business. I found out later that my husband had used them to send roses to his mom; they in fact delivered 6 sad looking daisies for $100+. Then wouldn't refund him or make any concessions.

I wish I could give less stars than 1 since I called for a sympathy arrangement to be delivered on Oct 26, 2024 (same day), asked for a suggestion, since the orig item that I was interested in is toxic for pets, I was suggested to order a Money Tree which was never delivered on the 26th or 27th. I received a notice on the 28th (when everyone is back at work) saying that the item is not available, and to cancel the order I need to call them again (this is after spending about 2 hours on the phone with the order taker who misspelled the recipients first and last name as well as my name - yes, I used the charlie/bravo method - and I agreed to paying the $15 "care charge" (do they usually send uncared for arrangements?). I was given the runaround yet again when trying to cancel the undelivered order!!! Hate this company and will NEVER use them.

How is this company still in business? I ordered an arrangement for our company for a member's funeral service, and it was a complete disaster. Avas isn't even a florist—they're just a broker that passes your order on to local mom-and-pop shops. Because of this, the quality was terrible. The delivery was a day late, and the company they subcontracted to, Glad Floral, changed the invoice from a large order to a small one, claiming that’s what Avas sent them. The invoice I received from Avas didn’t match what Glad Floral provided.

If I could give less than one star I would. They make promises they KNOW they can't keep and are IMPOSSIBLE to get a hold of to discuss the issue. They are a complete SCAM. They make it look like you’re ordering from a small local florist and nothing could be further from the truth. Do NOT order from them. Horrible experience.

Awful customer service! Stated same day delivery and couldn’t even keep their promise! Then couldn’t cancel order without manager's approval! You couldn’t deliver on a same day guarantee so I wanted to cancel and couldn’t!!! Need the manager to approve it and then call me if it gets approved?? What kind of scam is this??

On October 21 I ordered a $53 dollar boutique for my daughter's birthday on the 23 (that's the first picture) notice it says "same day eligible". The 22 they told me it was unavailable and gave me a few options. Her favorite color is purple so I picked the orchid (second picture). The third picture is the pinkish orchid she got that is definitely not worth $53 let alone the actual $99 I spent with delivery etc. I didn't use 1-800-flowers or some other big brand because I thought this would be better. I was wrong.

Do not buy. Total rip off. Paid 100 for a 99 cent cup and over bloomed flowers that look nothing like the advertisement. Then, when I complained of the order, I was promised a new order redelivered Wed 10/23, then they lied and refused to do as promised when I had to call back again on 10/24. The pics do not look the same. Put your crap pic next to your website photo.... Garbage flowers and waste of time with CS.

Do NOT USE this site. Find a local florist instead. They are based out of Delaware. I received a confirmation that my order was delivered but when I contacted the recipient IT WAS NOT delivered at all.

Give 1 star in order to post the review, otherwise no stars. Called a Friday to place order and asked for delivery NLT 2pm in a Saturday afternoon, the lady was very helpful.....that was the only positive thing to mention. I received a confirmation at 6:40pm of the Saturday saying was delivered (late)....Delivery not made. I called Sunday morning to know why the inaccurate information and why receiving a delivery conf when not true. I was told had to wait at least 24hrs to get a call back w/ status. The recipient received the arrangement Sunday at 7pm. Ava tried to reach out to me Wednesday, instead of Monday, to know if the delivery was made. Shouldn't they know? The WORST service ever. NEVER will recommend Ava's and NEVER will make business w/them.

Do not order from this company! I placed an order for our 53rd anniversary, to be delivered the next day. When I received the invoice it included a delivery charge and a $24 'service fee'. The order was confirmed. On the day that delivery was due I got a message stating the item wasn't available. I got another message asking me to choose an alternate delivery date. I called to find out what was going on and was transferred 3 times before speaking to someone to help me. They had no explanation why they didn't contact me personally to discuss options and they persistently tried to sell me on another delivery date, refusing to accept my request to cancel the order. ABSOLUTELY TERRIBLE EXPERIENCE!

Worst flower company to order flower from. Purchased some flowers for a memorial mass and flowers were delivered at 12:40ish despite the fact they were informed that the church would not be opened till close to 2pm. I called them back and they promised me that the flowers would be re delivered before 2pm. Flowers were never delivered and they gave me a hard time about a refund. Needless to say, after an hour and a half on the phone with them, they agreed to a refund. I will never recommend them or do business with them again. Picture below is the arrangement that was ordered

I wish I would have read reviews before ordering. I live in a different state and I wanted to surprise my niece with a nice flower arrangement. Ordered one day before early, and to have them delivered the next day. They call me until 2:30pm to confirm the address, first of all, and then proceeded to mention that the flowers wouldn't arrive until tomorrow, not sure what time but they would rush it. They added a $25 service charge on the order, and it specifically stated same day delivery. It's ridiculous, they supposedly deliver until 7pm and I think it's so unprofessional of them to do this. The flowers should have been ordered or I should have been told sooner that they wouldn't make it. Then they want to call my niece to apologize that the delivery is being delayed, like for what? Completely defeats the purpose of 1 surprising her for her birthday and 2 that it should be on the actual day of her birthday.

Awful... Just awful. I didn't know anyone in the area, but my auntie was in the hospital. So I just searched florist in Nashville. When I got the picture from my auntie, of what they delivered, I was horrified. It looks like a 12 year old threw some flowers in a cheap vase. I paid $100 for that! I'm going to contact my credit card, since I can't get the company to get back to me.

Very, VERY upsetting. I wish I had read how poorly they were reviewed before I tried to use them, but I was ordering flowers for a funeral and was just sad and not as on top of it as I should have been. I put in an order for a basic standing spray to be delivered to a funeral out of town in Lexington, KY. Funeral home is taking all deliveries, it's on Main Street, easy to work with and find. Put the order in Thursday morning for Friday afternoon delivery since the service was early on Saturday morning. Get notices saying it is all confirmed.

I ordered these flowers for my lovely wife (she loved them). I'm sure it was the thought that counted. I on the other hand think it's the worst bundle of flowers I've ever bought her. The ribbon was supposed to be purple which is her favorite color. As you can see it was white! To make this bundle look good it needed to be at least 6 inches shorter - I asked for the rose to be in the middle and surrounded by the carnations but because the stems are so long everything is spread all over. This fiasco cost me $93.00. I can find better at the grocery store! Nice try but NO not good at all!!! I'll shop somewhere else. One other thing carnations are super cheap and one rose.

Absolutely awful. I cannot believe I still have not had a person from your company reach out to me. Y’all really like your robots working for you! Please call me so I can tell you about my horrendous experience with Ava’s flowers. I suppose I could just share on a Google review! The recipient did not receive the flowers until I was a detective to find out they weren’t delivered. Through happenstance, I found out they were attempted to be delivered. So thankfully I clicked the right box since I could get no one on the phone.