Avas Flowers Reviews

I was so dismayed when my sister-in-law sent a picture of the flowers that were delivered. It’s almost all leaves very cheap looking. There was also a service charge of $24 on top of the delivery charge. I have no idea what that was for. I would not ever recommend Avas Florist. I’m still trying to get a hold of them to find out what went wrong.

This place is a scam, don't order from them!! They emailed and said there was a "problem" with my order and to contact them within 30 minutes. I called 7 times, emailed at least 5 times and no one called me back until 7 hours later trying to give me excuses. My flowers never got delivered to my 83 year old mother for her birthday!! Horrible!!!! Don't use them if you don't want your event ruined!!!

My sister ordered a floral arrangement through AvasFlowers.net, which was fulfilled by Arts and Flowers. She selected a large arrangement size, and the picture she based her order on was a small arrangement size. What was delivered was even worse--an undersized arrangement with older roses and several leaves floating in the water. To make matters worse, it came in a cheap clear vase, which was not what she expected for the price. She paid a total of $98.72, with only $65 going toward the flowers--the rest were service fees from AvasFlowers.net. Given the poor quality and misleading representation, I would not recommend using either company. Ava's will not give a refund unless you return the flowers.

Planning on sending some flowers to my daughter in Bethlehem, PA for VD. They had a code for free delivery which was applied for $9.99. Then when checking out, they added a $25 "service fee" to the order! Bait and switch. I will not ever use this company.

Searched for "PURPLE FLOWERS". Picture appeared exactly what I needed with a purple vase as well. Proceeded with my purchase. PINK FLOWERS and a CLEAR VASE was delivered. Contacted Avas customer support to inform them of the situation and they pretty much said "OH WELL" here's a $20 refund that will appear back on your card in 3-5 days. I will NEVER do business with this company again. I was a first time customer too. The flower color "purple" in their picture that I chose was for the theme and the event I ordered for. Pink flowers is what Avas florist decided to choose for my arrangement..unbelievable!!!

Don't trust Avas Flowers. They only connect with florists from your local area and charge extra fee for doing what you could have done yourself by calling the local shops. When you call them because your order hasn't been delivered, they don't really help you to fix the problem due to the fact it is a separate vendor actually preparing and delivering the flowers.

Never got the flowers. Cannot contact them. Only chat bots. They say the flowers were delivered. $25 extra service charge on top of the flower charge and I got nothing but robbed. Do not use this company

These scam artists represent they are local when they are not. On top of that, they offer a free delivery coupon and after you have put all your information in, they add on a $28+ service fee that was not previously disclosed.

I wouldn't even give a 1 star and not sure how they still are allowed to operate. It is a huge scam. Avas is NOT local florist as advertised. I purposely searched "Local Florist" and Avas came up, great reviews but only on the website which I now know why. They promise next day delivery which does not occur stating recipient was not home but my mother in law was home all day and there weren't any notifications on her Ring camera. I gave them the benefit of the doubt BUT when she sent me a picture of what she received after the fact versus what I ordered and paid for I was shocked!!!

Horrible experience. Received an email the flowers were delivered, but our friend never received them. I attempted to contact Avas but it is impossible to talk to anyone. Just kept getting emails that my complaint was being reviewed. Then they would send automated reply that the flowers were delivered. This company certainly smells like a SCAM.

I had a terrible experience with this florist. I ordered flowers for a memorial service, and they canceled at the last minute without proper notice. It took an unreasonably long time to get my refund, and to make matters worse, they attempted to deliver the flowers three days after the event. Their customer service was horrendous—unresponsive and unhelpful. I would never trust them for an important occasion again. _~Gabriela

Feb. 2, 2025 Do not order from Avas Flowers! I have just been through days of trying to get an order delivered. Oh how I wish I had looked at the reviews. How in the world are they still in business. They took money from my account right away. They tell sure the flowers will be delivered today and now it’s been days. The customer service is horrible.

I ordered flowers for a friend whose mother passed away. I chose the “as shown” option when ordering. I understand not all flowers may be available at the time and substitutions are necessary but what was delivered wasn’t even close. And it was about 1/4 the amount of flowers in the photo. Huge waste of money.

I would not recommend this flower service if they were the only flower service. We placed an order on Thursday for a Saturday delivery, paid extra for to the delivery made before 2pm. At 6pm there was no delivery. Tried calling all you get is a recording, and some advice to chat with a BOT online. Worthless, so beyond disappointed. If I could have given zero stars I would have chosen that option. Do yourself a favor, run from this site.

I am completely appalled and disgusted with “Avas Flowers of Henderson.” The flower arrangement I received was an absolute disaster. The flowers arrived unwrapped in a vase with a scratched-off label, which is just awful. My boyfriend sent these flowers to me as a gift, and when I sent him a picture to let him know I received his surprise, he was surprised and annoyed to find that the roses weren’t the color he ordered! He specifically requested red roses as an early Valentine’s Day gift, yet what I received were peachy-colored ones.

Do not buy Avas Flowers, total scam. Spent $310 for flowers for my son's funeral, never got an order number, tried to cancel because of the bad reviews, and was told "since there was no order number, my CC would not be charged...101% guaranteed." My card was charged and now is in fraud.

Do not order from this company. The florals I ordered looked NOTHING like what was delivered to a client! Do not trust this company. Not only that, but I couldn't understand them on the phone. Do not waste your money. I ordered beautiful pastel flowers in a clear vase. OMG, what was delivered could not be any different and looks cheap. See for yourself, not even close. Never again.

24.95 service fee added after you have seen your bill without it and processed your visa card. Then they say they cannot cancel order when the delivery is the next day and they only received the order 5 minutes ago. This is very fraudulent business practice and I am very surprised they have not been shut down. I thought I was buying from a local florist in Indiana, they pretend to be a florist in the town you're looking for a delivery. They are not, they are third party but do not tell you so.

Zero stars. Scam. Will take your money and not deliver anything. Disguises themselves as a local florist. Nothing will get delivered but they will charge your card. You can't talk to anyone. It's a scam.

DO NOT BE FOOLED! If you believe THEIR ratings, from THEIR Website, which purports to be located in YOUR city, but actually isn't, you will be sorely disappointed. My experience was this: It seemed like a nice arrangement for a reasonable price, and I liked that they were in Minneapolis (Which they actually ARE NOT - Who knows where they're located? New Jersey?). And they offered free shipping, with a code they provided. Seemed good. After I ordered, I got an alert on my phone that a charge had been made to my credit card in an amount that was about $25 higher than I expected. I went back to the Ava's Flowers Website and looked at my order; they had added a $25 service fee to the order.

This company is not reliable for what you order and the service fee is ridiculous. Unfortunately I was willing to pay because another company already screwed up for an order and I was desperate for a gift for my special needs friend. I ordered a balloon bouquet. They called to say they did not have that exact order but could substitute. (He loves balloons.) I told the rep as long as it’s balloons that would be fine, I find out the next day they sent him flowers. Are you kidding me? I reached out on every email and message I could find but no response. I finally found a place to set up a complaint ticket so they called. They argued about my approval of a substitute, said nobody in that area has balloons. They finally gave me $24 of the $80 back. Terrible place to order from- scam all the way around. It’s all about money and not good customer service.

Avas Flowers - My flower order took place January 23, 2025. The advertised price was $58.00 USD. The Final order which included a $24.00 service fee was $98.00. The product delivered looked nothing like the product advertised. The delivery occurred in Phoenix, Arizona. The flowers delivered were absolutely different than those pictured and there were no yellow flowers at all in the bouquet delivered. I am highly dissatisfied and will neither order from Avas again, nor would I recommend them to anyone else. I paid twice what was originally advertised and received half the product promised. To their credit the product was delivered on the day promised. My recommendation; shop elsewhere! Rev. Dr. Gregory **.

If I could give this site a 0 score I would. This is a scam. They claim to be "delivering" or "attempting to deliver" but have not done so. The recipient of the flowers has been waiting for 2 days and nothing. When I have asked for clear resolution to the issue I just get a runaround from a call center which sound like it is overseas. I asked them to cancel the order since they did not deliver and they would not provide me with a cancellation number and just another ru around. I did not see the reviews until after the fact and I was unable to leave a Google review.

I ordered one of the arrangements advertised on the site. The delivery was delayed by a day, and when it arrived, they had delivered the "wrong size". Basically I paid $100 for a small handful of flowers (12 in total), in a vase the size of a drinking glass. When I eventually got ahold of someone to lodge a complaint, they promised a redelivery, which has not happened over 2 weeks later. Horrible service, overpriced and feels a whole lot like a scam.

My friend's sister passed away; I wanted flowers to cheer her up. First pic is what I request. 2nd pic is what she received. Wording was cut off on card that I requested. 3rd My name was not on the card.

I would not recommend this sorry excuse of flower delivery…Tried to order flowers and balloons for my sick granddaughter and I was 6 minutes past their cut off time .. Ok whatever .. Ordered the next day over an hour before the cut off time .. Still didn’t deliver .. but sent an email saying will be delivered the next day … Then get an update still can’t be delivered .. Then they said they would be delivered and then got another email that they would not be delivered for another 2 days as my granddaughter is laying in a hospital bed… Most horrible experience I have ever had … Worthless.

The flowers were delivered by Door Dash and the flowers were at a much higher price than advertised on line and left at the wrong address. Door Dash was extremely rude because they wanted a tip (they told the people they would just as soon throw them in the trash). Avas charged me $29.00 service fee for delivery and then sent it thru Door Dash. The flowers were driven over to the right house by neighbors down the street. The flowers were not as advertised and no one will return my calls. The survey they sent me was quickly retracted (link no longer available). Shop somewhere else and don’t fall victim to the low advertised prices that end up costing much more than other florists.

The online experience is very poor. Unable to reach anyone by phone or email to confirm or change my order. I ended up trying to cancel because I could not follow up on the order. I have never received notification that the order was changed or cancelled. I do not recommend AvasFlowers in the future.

I ordered funeral flowers 5 days in advance, for delivery in Amherst, NY. They went back and forth with me first asking for approval to change flowers (“designer's choice”), second to say they could not deliver to Amherst! I selected them because they say, online, that they have an Amherst location! I am heartbroken that there are no flowers at my Aunt’s funeral today. Do not use this florist.

Total incompetence! Say they are local to make you believe there is a florist in that town! This is totally a third party website! Took my money instantly 166.00. Never made delivery! I submitted ticket after ticket and called and called with no intentions of ever giving up! Finally they offered me a 30.00 refund! Are you out of your mind! Needless to say I got my full refund! Just think of how many people fell for that 30.00! I have learned from this experience to read reviews FIRST!

HEARTBREAKING and EMBARRASSING!!!! I should have read Avas Flowers reviews before putting my trust in this company to deliver flowers on such a very important day! I ordered sympathy flowers for my dear aunt's visitation and funeral which NEVER arrived. I ordered the flowers on a Thursday which gave them ample time to deliver them. I was told when I placed the order that the flowers would be delivered on Saturday for the visitation on Sunday and the funeral on Monday. You choose to show your sympathy and love to the family of your loved one through the flowers you send and when that doesn't happen how do you explain to them you DID order flowers but the ones you trusted DID NOT do their job!

Terrible results, flowers were dropped at the front door, and they did not notify the resident by knocking or ringing the doorbell. Flowers sat outside until the next day when they were discovered, and the flowers were frozen. I could only get a refund on 1/3 of my order. If I could go zero stars, I would.

The worst company I've dealt with in a long time. Advertising same day delivery, paid rush order fee. They did not complete same day order, so I called to cancel as later date would not work. They continue to push 25$ discount and will not refund. Call and call. They hang up, no supervisor available. If they do call back it rings 1 time and hangs up. Outsourced customer service reps. Terrible company. Still haven't gotten a refund.

Worst Florist ever. Same day delivery is a total lie!!! They ruined my daughter’s birthday but not delivering anything. This page is a SCAM. Customer service phone numbers are false, no one answers or returns calls. DO NOT ORDER ANYTHING. DO NOT PAY ANYTHING. I’m now trying to dispute this transaction with my bank. They deserve to be sued!!!

Horrible experience. They said they couldn’t deliver the arrangement to the funeral home due to their hours. They wanted to deliver it to the deceased house. I told them no that I wanted a refund. They tried to talk me out of the refund and told me they give me a coupon for a bigger arrangement. I said, "No. I want a refund." They then switch me to somebody else and they try to talk me out of the refund. I will never do business with them again. It was a nightmare. If you can’t have your flowers delivered to the place where you need it the most - a funeral home, how the heck are you in business to deliver flowers to funeral homes in the first place?

I gave two stars because the flowers did arrive the next day. I ordered from Avas Flowers because they offered next day delivery. Before looking to buy on their site, you should also be aware there is a $28 service fee to order from them. The fee is not discovered until you get to the last phase of checkout. So the flowers listed online that are on sale free delivery with a code are almost $30 more than the advertised price.

This site has overly priced flowers, and then just when you get to the end of your order they also add a ridiculous service fee, this should be included in the price of the flowers not an additional cost, will never recommend this site to anyone.

I wish I would have read reviews first. My friend just lost her mother and she is alone in this. I sent her a $60 bouquet with high delivery cost to be final cost over $100. What I ordered is now what she got at all. It's pathetic. She must think I'm ridiculous not knowing how to send something for sympathy. It was not the same size, not the same colors. Nothing. It was a couple of cheap daisies and one rose in the middle of this small vase. I ordered a medium size vase with white lilies and pink roses.

This has to be the WORST experience I’ve ever had trying to order flowers online. I wanted to send some flowers to a friend of mine in New Mexico so I googled “New Mexico Florist” and this was one of the first sites to pop up. I scrolled through the different arrangements, found one that I liked and ordered it. Same day delivery was not an option so I selected the following day. No problem.

Avas took 4 days (and they still have not gotten any flowers delivered) waiting.... Every time I called into Avas, each person on phone guaranteed they would be delivered that day... Never happened. The least they could do is refund delivery charge and their ridiculous service fee.

My wife wanted to send flowers to her sister in the hospital. We thought using a local florist would be a good idea. They never delivered the flowers. Called them 3 days after they were delivered and we told them they didn't get delivered. They said "oh yeah". They asked if they could send the next day (4 days after they were supposed to). We said no thanks.

My order to a lady in the hospital was NOT DELIVERED. Days later, they are still trying to find it! I have requested a REFUND. That hasn't happened either as some supposed search for delivery is going on. Through AVAS communication means, it is impossible to speak to a live human. Any possible call-back will be marked as "Potential Spam." I guess this HUGE outfit doesn't want customers to pick up the phone. I would "add photos," but my order hasn't arrived! And where one might "upload a receipt for verification"--Avas doesn't offer the customer a receipt--just an order number. "Family Owned"--I don't think so!

If there is a NEGATIVE 100, that's what I would choose! Balloon and card did not arrive. Ordered LARGE BOUQUET, what arrived was SMALL with missing balloon and card. $119 was the cost -- AVAS FLOWERS is a scam!

The company advertises that it is a local florist. It is not. When we had a problem with the delivery and the delivery man was making "urgent" calls to us, we could not reach a human being. Today we tried to find out the problem but could not reach a human being; when we wrote the nature of our complaint, the automated system replied "Thank you for you comments and suggestion. It has been a pleasure serving you". We felt deceived by this company representing itself as a small local florist -- it is assigns the delivery to another florist that is in their network. Ftp and teleflora let you know this. Avas Flowers does not exist in Gretna LA. And.. worse ... if you call for help you will not reach a human being. Flowers were nice. But.... you will not reach a human being.

The bouquet that was ordered first was not delivered. When a replacement bouquet arrived it was nothing like what I ordered. The look, feel, and colors used were totally different. Not to mention the card I paid extra for was never delivered. When I contacted Avas - had to be online, you can't reach them by phone - they did try and call back. However, the call came through as a "Telemarketer" not as the company. And just because I was curious, I answered the phone. No one was on the line when I answered, so figured it was just a robocall telemarketer. Turned out I just didn't wait long enough.

Horrible. After spending 75.68 dollars on birthday flowers you get a small piece of crap (see photo), nothing like it was advertised, will never use them again, I don't believe (not for sure) they actually exist as a store front they might use other florist so therefore the quality is reduced, I will never use them again. I thought I was using a local florist, I need to do more research next time.

If we did not have to give a star you would get MINUS 100. We called and made an order. A little while later the phone rang and it was Avas Flowers. They told us they did not have the flowers for a white spray for $193.91. They would fill it in with light colored roses. I am showing what we got. This was for a very important time. I have read some reviews and they all say they **. I only wish I had read them first.

I ordered Flowers for a Memorial Service to be delivered next day by 2PM. Received a call at 3PM saying the business was closed which it was not which I confirmed with a phone call.. Avas Flowers promised to deliver by 4PM with me onsite. They never showed, I ran out and purchased Flowers last second from a Florist. I called them the next day and they said they'll make the delivery ASAP. I explained he's already buried they gave me hard time on the phone an hour before they refunded me.. Don't be embarrassed by using Avas Flowers because Flowers wouldn't show up...

My friend told me flowers were to be delivered to my home on Thursday afternoon. They stated they had wrong delivery address. When address corrected still not delivered. Company called back Saturday morning but the lady did not speak English. She said "so sorry" and hung up. I really hope that my friend from out of state will receive a full refund.

This is a scam company. Disguised as a local florist in FL where their fake address is in NJ and all the customer service folks are foreigners with thick accents. They take your money and credit info and send it to dark websites. Stay away. I hope FBI shuts them down. Total scam.

I went online and ordered flowers and candy for my daughter. I paid extra to a rush delivery by 2:00 pm. It’s now 3:15 pm and no delivery yet. I called customer service who put me on hold while attempting to call the florist to inquire about the delay. They weren’t able to reach the florist. Seriously? Now after spending $145.00, I’m in limbo wondering if the flowers will be delivered at all, let alone today. I should have checked the reviews before using this place. My bad. Reviews were bad.

I placed an order this morning, and paid the rush delivery fee of $9.99 with the promise of the floral arrangement being delivered prior to 2 pm. I had the recipient of the arrangement have lunch in her office and be available to receive it. Sadly, it was not delivered prior to 2 pm, and speaking with customer service was not reassuring. It’s unfortunate that this occurred, I will not recommend this shop, nor would I order from here again. Very disappointed and dissatisfied with the service received, and still no arrangement delivered until 5 pm according to the rep. Sad service! I will wait and see if the delivery arrives at the time given this time around and my review might changed depending on this and how the floral arrangement looks.

Worst business Scam ever! They advertise being local (they are NOT), they advertise wide range of assortments, and prompt delivery. I've used them three times; EACH time I got a call from India telling me that the arrangement I wanted is not available at this time, and that they have several alternative options available. Each time, they charged another $25 and then sent the ugliest arrangement; one that even a big-chain commercial grocery store wouldn't put out for sale! STAY AWAY FROM THEM!

I recently ordered from Avas for my godparents' 68th anniversary on 11/27/2024. They delivered that order on 12/27/24, a month later. $90.00 later and I had to call my godmother to see if she received them. Couldn't get anywhere with the website and not with the phone calls or web chat. I was totally embarrassed that I had to call and see if she got them a month later. I will never use them again. And I will not recommend to anyone, absolutely no stars from me.

Promised delivery before Christmas, and we are at New Year's and still not delivered. Customer support is terrible and not responsive. Toll free number changed, can't accommodate Canadian postal codes... Not impressed in the least and will NEVER order here again.

Ordered funeral flowers and they delivered flowers nothing like what was ordered. I guess they figured i was out of state and would never see the arrangement. But friends all sent pictures. I was embarrassed and very disappointed.

I ordered this lovely basket for family in California so I looked for a local florist thinking delivery would be quicker. First of all I was sent invoice for order and incorrect size of basket was placed as an order by representative, I paid $104.00. The delivery was to be by 7pm that day and my son stayed home waiting on order, he got a call saying no delivery until the next day. It came very early in am and was a pitiful basket. Minimal fruit looked like old small pickings, there were 2 packages of cheese one label from Trader Joe’s $3.00, another with a part of Ross label on it. There was a mustard but no sausage roll for the mustard. Overall a disgusting presentation, super poor quality.

This has been the worst experience I've ever had with getting flowers delivered. They promised to deliver flowers for my aunt on 12/23/24. It never happened and they charged me an extra $40. The phone system would hang up on me when I would check on the status of the delivery. When I would get the call center on the phone, they kept promising it would be delivered that day. On 12/27/24 I just asked for a refund because I no longer believe they will ever deliver the Christmas flowers. They offered me a coupon, but I turned it down. I don't plan on ever using them again.

I'm pretty disappointed. My mother's birthday arrangement was delivered today and sadly could not compare in the slightest to what I thought I was paying for. $82.44 for my purchase and I had a free delivery coupon. First and last time ordering. On a positive note... They delivered on time.

If I could give a minus star rating I would. My boss vacations in a rural area and there is not much delivery available. I checked with Avas Flowers on November 28 and they said they could deliver on December 23, so I placed a Christmas order to deliver to him. The day came and went and no delivery. The website only has pre-loaded answers, so not at all helpful. I called customer service and had to leave a call back number. The guy who called said it was on the truck for delivery that day (12/24) and I would receive a text/email. Nothing. I called again on December 26 and told them they had ruined my Christmas, and to cancel my order. It took 20 minutes, and refusing discounts on future deliveries before I finally got confirmation that I would be refunded for my order. Doesn't change the fact that the gift never arrived, and I am embarrassed to not have a gift for him. DO NOT EVEN CONSIDER THIS COMPANY

The worst place ever. DO NOT USE!!! I ordered a beautiful Christmas bouquet $98.00 including a service fee. I got grocery store flowers put in a vase. First ordered wasn't sent. Had to call them to get this very bad. This web page should be shut down!!

I am extremely dissatisfied with the service I received. The quality was unacceptable, and I intend to dispute the charge with my credit card company. I strongly advise against using this vendor; local alternatives would be a superior choice. Furthermore, I have yet to receive a response to my inquiry regarding the delivery location of my order. I would give them zero stars if I could, but the rating system does not allow it. Stay far away from this company!

My delivery was delayed and actually missed the recipient who was leaving town soon after the promised delivery time. This was despite the fact that I paid for rush delivery to share delivery before 2pm on the recipient’s birthday. Price doubled at check out. I tried to rectify it with customer care. They are completely unhelpful, offering me a rescheduled delivery in one month. One month after the birthday!! What a waste of a hundred dollars.

I ordered my mom a bouquet for her birthday. Paid for a card, a ribbon, the bouquet itself, and delivery fees. Her birthday rolls around and I receive a notification that the flowers were delivered, only they weren't. I called their customer support line and went around in circles for over two hours dealing with the most unhelpful automated messaging system before giving up and calling their sales department, at which point two separate women said they would transfer me to someone who could help (spoiler alert: the calls dropped both times).

The worst of the worst flower buying experience in my life!! No customer assistance, no communication whatsoever!! Then they say they delivered flowers and they do not!! Fighting for my refund via my credit card company as I type!

DO NOT USE!! It is a scam, $28 service charge, rush delivery charge, then flowers cannot be delivered until after Christmas. Will not refund, poor customer service. SCAM!!! Wish I would have come to other sites to read reviews. Don't get fooled by the pictures.

Currently I am online with Avas Flowers, for the last 30 minutes, due to the non-delivery of my order. I have repeatedly asked for a refund, and I have been hung up on, put on hold for extended periods and the "manager" talks over you. To even speak with a live person, you must make multiple calls with the hope you will be connected. Then you will be told that delivery was "attempted", and the address is invalid, so no refund. What Avas flowers didn't expect was I had the emails and texts to prove the delivery was not attempted as I paid for expedited service and the emails showed delivery was not attempted until the day AFTER. Then Avas Flowers wants to reroute your delivery. These flowers were to be delivered to a business associate, not a personal friend.

Absolutely fraudulent advertising. I ordered a Xmas CENTERPIECE, the order was paid, confirmed with the delivery date approved. The next day I received an "URGENT" email from them and contacted them immediately. I was told that a "Centerpiece" arrangement could not be delivered, but they would "substitute" with a BOUQUET! On top of that, they stated they could not deliver until Xmas Eve, when the original date of delivery was 12/21. Pathetic! I could have gone to a local florist and gotten exactly what I wanted. NEVER AGAIN! And, they also had the audacity to charge me a $24.95 "service fee"! I may deny charges with my credit card company.

I wish I could give zero stars. Avas Flowers has been a complete disappointment—twice! My mother ordered a Money Tree for me, and both times they sent the wrong, unattractive, low-quality plant that looked nothing like what was advertised. The first time, they refused to provide a full refund and only gave her a partial refund. Despite this, my mother gave them another chance, trusting their word that the issue wouldn’t happen again.

What I ordered and what I got are totally different. I understand that sometimes substitutions will happen but THIS was a totally different arrangement completely. At least it looks kind of Christmasy. Will never use them again.

Ordered a birthday flower, balloon delivery for my daughter to be delivered on her birthday. They accepted the order and then two days prior called to tell me they 'couldn't find anyone to deliver on that day" - leaving me no choice but to agree to delivering one day early. They then claimed they tried to deliver, but no one heard a door knock and nothing was left but the order was marked 'delivered'. They are a scam and I will be contacting the BBB - DO NOT BUY FROM THEM. I also reported their site to Google as a scam site.

I feel it’s important to follow up after leaving a negative review about Ava’s Flowers and share the outcome of my complaint. I reached out to request a refund because the promised re-delivery, offered due to the poor quality of my initial order, never happened. I spoke with Ivy, a representative who was incredibly compassionate and kind—one of the best customer service experiences I’ve had. Although she offered to arrange another re-delivery, I declined since I had already waited 11 days without receiving it.

Ivy was very understanding of my situation. I then requested a refund, and she made it happen the same day. I also wanted to speak with a manager to commend Ivy, as she was the only person who resolved my issue. While I may not order from Ava’s Flowers again, I appreciate that my refund was processed and my case has finally been resolved after numerous phone calls over 11 days.

I had a terrible experience with this retailer and will never do business with them again. I ordered funeral flowers to be delivered to the church during the service time on Sunday between 7 AM and 10 AM. However, the flowers were delivered a day early, which caused confusion since the church had two funeral services that day. When I contacted the seller to find out what happened to the flowers, they admitted it was their fault but only offered a $10 refund. To make matters worse, they refused to let me speak to a supervisor. The customer service was appalling—completely unhelpful and dismissive. This was an incredibly important occasion, and they failed miserably. I do not recommend this retailer.

I will never use this fraudulent company again, I think it’s a fake company. The recording is fake, customer service is never obtainable. I should have known when I received 6 texts at once and the same service is a joke, UPS OR USPS same-day service. It wasn’t until I paid that I received notice that UPS delivered. Legal action need to be taken against this company and the BBB. I spent $93 for an arrangement for my wonderful 89-year-old Aunt. My Aunt never received her flowers.

I placed an order on 12/13/24 to be delivered to my daughter. The first thing wrong was they tried to bill me 24.95 for a convenience fee. No way will I pay this. After a long phone call, they refunded the money to my credit card. Then today at 2:15 pm I got an email, not even a call just an email saying they could not complete the order, so I called AGAIN, and talked to Gene. Was on a call for 45+ minutes asking to have the order canceled, and he kept trying to save the order. This was for my daughter's birthday TODAY!!! He said that they could deliver on the 17 was the earliest. I had to advise him I would put a stop on my credit card for non-delivery. He still tried to get me to ok a delivery date of the 17th. They Finally did a refund. Please do not use these people.

The substitutions were not in line with the substitution guidelines from the first nor second choice and I have wasted a huge amount of time navigating the impossible phone menus, messages with inaccurate phone numbers, and of course, a ridiculously inappropriate gift since an Xmas tree shaped selection was converted into a dozen red roses shipped late. No one gives a dozen red roses for friendship nor coworkers, and it is unacceptable to demand the recipient go through the effort of shipping them back, which was required for full refund - that's no gift, it's an obligation during an already harried time of year.

Ordered flowers for my best friend when her father passed away. Delivery date was the day after. They contacted me to say what I wanted wasn’t available, even though it was an available option online. I ordered roses. How can you go wrong, right? They finally arrived 3 days later. They looked TERRIBLE. I contacted customer service. They responded 2 weeks later and simply asked if they were received or not. That’s it. Nothing else. They cost me $150 Canadian. I was embarrassed when my friend sent me the photo of them.

DO NOT USE THIS COMPANY!!! I ordered my mother flowers on December 11, 2024, for her to get them on December 12, 2024. She never received them at all! Today December 14, 2024, I just told them to give me my refund after 2 days of them saying,"It shows delivered. Let us reach out to the florist" to "Oh the delivery driver had trouble with the delivery truck!" This place is a SCAM and usually I read reviews first and I didn't with this fraudulent place!!

Not easy to deal with and very low grade for being reached. Orderd an arrangement for funeral. They 1st messed up the shipping address and it took 3 phone calls to get that corrected. Then got called and told, "Sorry can not do the requested arrangemnt (blue and white basket) so how about you pick one of the offers we email you and while on the phone approve which one." Offered all Christmas choices. It's a Funeral not Christmas. Girl told me, "We will upgrade and send fresh flowers in a vase to look similar to show your feelings and care." I said ok as long as not Christmas. Poor choice of flowers stuck in cheap vase with bad choice of card for funeral. Now can get in contact with them wasted money and embarrassed at funeral I could not attend.

What I paid for and what I were two different thing. You are better off burning your money. You can't even reach a real person. Scam company. No accountability. I haven't started the refund process yet but I'm sure It will be a pain in the ass. I needed these flowers to be perfect. I ended up looking like a fool.

A specific assortment of flowers was ordered with a rush delivery. They delivered, but not to the correct person (nobody know who)! Then 30 min on the phone I was told a new assortment would be at the correct address two days later by 7pm. No flowers! She finally received this morning and they are just plain ugly and didn't look anything like what I ordered. I would love my money!

I ordered a beautiful arrangement I found online on Avas' website for same day delivery; I ordered it through an agent as I had questions and spent $79.99 plus fees for a total of $110. I received a message that there was an issue with flower availability, after trying unsuccessfully to resolve online, I attempted to resolve over the phone and discovered that the only way to speak to a human was to select “place an order” on the IVR. Finally I was connected to a human who told me that they would need to replace flowers but that the arrangement would be equivalent to the original. “For my trouble” they refunded me $8. After 4 days, the pitiful arrangement was delivered and when I went to the site to complain, the price reflected said $44.99 for the arrangement so I ended up being charged $110 for a $44.99 arrangement. Of course I cannot reach anyone. Do not purchase from this company!

Either scam or terrible incompetence. I ordered flowers for a sick friend. They upcharged $25 over the list price for a "service fee." They said the flowers were delivered, but they were not. They sent pictures supposedly proving delivery - but not to my friend's hospital room, plus pathetic arrangement compared to online photo, worth half the $90 charged.

I had a deeply disappointing experience with Avas Flowers that I feel compelled to share. I placed an order for flowers on Saturday morning for a funeral service scheduled on Monday. I even paid extra to rush the order to ensure there would be no issues. Unfortunately, the service I received was far from acceptable. On Saturday afternoon, I received a text and email instructing me to call regarding my order. The phone number provided was incorrect, and after finding the correct number, I had to call again, only to be placed on a waiting list for a callback. When I finally spoke with a representative, they repeatedly asked for an alternative delivery address. I explained multiple times that this was an out-of-state funeral, and the church address I provided was the only address available, as the visitation and service were being held there.

The website says free delivery to addresses in Denton Tx. The flowers I ordered are to be sent to an address in Denton, Tx. But they charged me a.$9.99 delivery fee. I've tried several times to go through the chat page on the website to ask about the fee, but I have not received a response back explaining why I'm am being charged. You were quick enough to charge my credit card, but trying to get an answer to a question seems not at all important to you. Looks like I'll have to find a different florist next time.

The order was not as expected. It didn't look anything like the picture and for the $ was too small. Will never order from them again. I have order arrangements from other companies and was satisfied but this is an embarrassment!

I ordered flowers for a dear friend of mine. Never will use this business again. The flowers were definitely in season and the arrangement was fall oriented. I was contacted after my order was placed. I receive a text informing me that arrangement was not available, and they would replace with roses!!! Not even close to what I wanted. I called and spoke with customer service, and he talked over me the entire phone conversation. In the end, they sent her Sunflowers that looked like something I could have purchased a Trader Joe's which by the way has fabulous flowers! They stuck them with a vase and shipped them to her. My heart was broken, she sent me a picture of what she received, and it was lame. No filler in the bouquet Just cut Sunflowers!! For the amount I paid and not to receive anything close is robbery. My friend deserved what I had in mind for her and Ava's Flowers did not come close!!! Shame on you all...

Embarrassed experience!! Priced and irresponsible work. Late arrival, leaved in front of house, incomplete message that make my present a confused and embarrassed situation. Absolutely not recommended!!

Buyer beware!!! I placed an order on Nov 28th 2024. My card was charged and flowers were lost according to the 9 customer service specialist. I was bounced back and forth. 128 dollars for a funeral spray that never arrived. My bank is disputing charged debit for me. Hopefully I will get reimbursed. So rude, uncaring and a scam. RIP my aunt who never got my flowers. I'm sorry.

I placed my order on the morning of 12/3. I choose Avas because it claimed to deliver same day. I paid $112.60 as shown below for the Everlasting Soothing Lavender bouquet in a violet glass square vase along with a personalized greeting card and two balloons. On 12/3 I received a text stating her floral arrangement was delivered but my family checked and they were not delivered.

As so many others, I found this company a sham. They make it impossible to talk to a live person about your order if you are dissatisfied. They promise beautiful flowers and deliver pneuny ones. No way to resolve an issue with them so I disputed the order on my credit card. Stay away!

-1 star rating. It happened twice. 1st time, not on time and had to call. That was a Christmas "surprise". I decided to give some grace because it was a busy holiday. 2nd time was recently...this Thanksgiving. Here it is, December4, and no delivery! Also, as many consumers on here say, the process to go through and contact someone is nearly impossible. And "they" said it was delivered, but the recipient was/is home most of the time. NOT DELIVERED! I tried to cancel recently, and the "bots" said "we have contacted the delivery service...". It's been 6 contact attempts to AVAs in nearly a week...so they are lying! And, there is no way to get a human on the device called a telephone! I'm having to dispute the charges through my bank, because this CRIMINAL company won't even take responsibility for their actions (or should I say inactions) and allow their customers to cancel. I will suggest to NEVER, EVER, EVER patronize Avas Flowers!

Ordered flowers for a celebration of life. They were supposed to deliver Saturday so we had them on Sunday. They called me 4 times a day on Saturday and Sunday! The first call Sunday morning I asked them to cancel because they weren't going to be there on time. They said they could deliver Monday which is ridiculous because we didn't need them then. It is now Wednesday and I have been fighting with them since then to get a refund. By the way, the flowers were never delivered. I will NEVER use this company again and now I have to dispute the charge on our credit card for the flower order we NEVER received. They keep telling me they have to ask the florist if they were delivered and the florist isn't answering. This place is a joke! Stay away.

By far the most frustrating and complicated customer service I have ever experienced. I placed an order this morning for same day delivery. Five minutes later I got an email stating that they couldn't deliver that day but would do it the next. I needed same day so I immediately initiated a cancellation. Then followed five hours of texts, emails that have the WRONG number listed to call customer service, and missed calls from them because there wasn't ID on the calls so my phone said it was spam and I didn't answer. Then the customer service rep left a message and left a phone number for me to call back. Another WRONG number.

They delivered a dead plant for my mother's funeral. When I tried to call customer service they will not answer the call and needed an order number. I didn't place the order so I do not have an order number. I finally got ahold of Carmela and she was like - "Oh a dead flower to a funeral, ha ha ha...." When I asked for a manager - they couldn't get me one but will have someone call me back in the next several days. Oh and they aren't located in the USA. Don't waste your money.

What a disappointment! I am in Canada and tried to send my friend some flowers for her birthday in the States. I should have read the reviews. :( Ordered the flowers in the morning yesterday and got a message that said everything was ok. At around five pm (too late to order flowers and have them delivered anywhere else) I got a message saying they couldn't fulfil the order on the requested day "due to the current availability of the arrangement"? What!? And when I called the message gives another phone number to call and then you get the exact same message?! What a scam.

I honestly was somewhat skeptical of ordering flowers from Avas flowers. I reached out after ordering and they stayed in contact with me until my flowers were delivered. I give this company an A+ for the effort they gave me through email and text.

Worst customer service! Called the number and it just kept me in a "loop". Finally called the number to place a sales order. Once I finally reached a person, I was placed on hold for almost 15 minutes and then was disconnected. Someone did call me back but wasn't very helpful. My order was supposed to be delivered last week after some confusion with the order and speaking to someone. It was never delivered. I was told it was placed on "hold" but nobody contacted us. The customer service person never offered any kind of discount and still couldn't have it delivered until the next day. At this point I lost all faith in the company and cancelled the order. Even though the order had been put on a hold without any contact, they didn't issue a refund until I finally got ahold of someone. This review should be a 0, they don't deserve a 1 but there is no option for 0.

If I could give them a zero I would. PLEASE, do not purchase anything from this company. I placed a order for a funeral arrangement. Avas was not able to accommodate, when I asked for a refund I experienced high pressure sells tactics, place on hold and passed to different representatives. Eventually, after a hour and half and threatened to place a bad review they refunded my two husband dollar purchase. Please be advised this company is not trustworthy.

Do not buy from Avas. I ordered a gourmet basket that was supposed to include cheese and basket instead one 4oz cheese was sent with 1 box of crackers and fruit. The customer service line is ridiculous- you can’t get a live person. They were supposed to resend a new basket the next day after I complained and of course nothing!!!! Very disappointing- they are scam!

I ordered a bereavement bouquet for a friend and the next day. Got an email that it was delivered. Then the following day 2 more emails saying "we have created a ticket to address the matter you brought to our attention" which I hadn't done. I called my friend - no flowers. The website doesn't give you any phone no. and the chat is useless. There was a phone no. on the last of the emails but it directs you to another phone number with 2 more numbers than a phone should have. Total scam!

I ordered flowers to be delivered to a patient at UofM Hospital where the ad said they were close by and could be delivered same day. They were never delivered! When I called several times to find out why I was given the run-around. I talked to different mgrs who gave different answers, none of which made sense. I finally gave up after demanding a refund several times. I called my credit card company and filed a dispute and was given a refund that same day by my credit card co.

I would NEVER recommend using this flower company EVER!!! The sales people were short and rude on the phone. They falsely advertise same-day delivery, which did not happen and they said they were short on flowers and the best they could do was a 4 day delivery. They called me the next day and said what I ordered and paid for was not available and that they would substitute a comparable arrangement but could not tell me what flowers they would put in it. When I said, I wanted to cancel my order, they kept offering me other options which I did not want. The only good thing about this company is they did finally cancel my order and I think they honored my refund.

This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received!! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FROM THEM!!

Ordering flowers for Thanksgiving was a nightmare….And no, we’d NEVER use this company again. We ordered a table arrangement one week before Thanksgiving that was scheduled to be delivered Wednesday, the day before Thanksgiving. Late Wednesday afternoon we received an email saying that the arrangement wouldn’t be delivered until Friday, the day after Thanksgiving. After spending 1/2 hour on a badly designed and frustrating phone tree, we finally got to talk to someone (AI?). It was almost impossible to get this person to understand we wanted a reimbursement, not flowers. Avas Flowers is clearly run by someone with no aptitude for business nor any business instincts. The best thing the CEO should to do is resign and find a more suitable career.

I ordered a large plant for a funeral several days before the funeral, requesting it be delivered the day before the funeral. After the delivery time I requested I get an urgent text saying couldn’t deliver to call this number. I call the number texted by Ava’s Flowers only to get a message that number has changed & call a different number. After multiple attempts finally got ahold of a real person. Who said they couldn’t deliver it but would deliver it the next day at 8:00 AM before a 9:00 funeral. Then an hour later I received a text the plant was delivered. I went to their website & it showed my order was delivered. This was for a family member. So I looked for my plant, but nothing from me arrived for the funeral. I checked every plant/flower arrangement. Nothing.

I can't give 0 stars. Called in an order for same-day delivery. Got two emails and a text message to confirm. Then got several emails about an "urgent message" regarding the order. It can't be delivered for two days, don't respond if that's ok. I didn't respond. Got three more emails and several text messages about another "urgent message." The website was completely unhelpful - they sent a link for the message, but no way to make any changes beyond ordering one of their "similar recommendations" to be delivered earlier, which I didn't believe. Wound up having to call. The first "customer service" person hung up on me.

I ordered flowers for my sister today for delivery today. I'm in another state. During checkout, they charged a $25 'service fee' which I thought was strange since it was out of the blue. Then they kept sending me texts saying to complete my order which was already completed. Then they sent me a text with a $20 off coupon saying it was applicable to this order which didn't make sense plus there was no way to apply the promo. Then when I tried to chat with their customer service, they asked for my order number then listed 4 greeting cards as my order instead of the flowers and the 1 greeting card I ordered.

Avas Flowers is a SCAM. I placed an order for birthday flowers and spent $200. I was guaranteed the flowers would be delivered yesterday and they weren't. I called today and kept getting the run-around. I was transferred to "the manager" who had the same exact voice, demeanor, and pauses, of the "customer service rep". They wouldn't allow me to cancel the order. They wouldn't tell me when the order would be delivered. The information was different from the customer service rep than what the manager was telling me. I called 3 different phone numbers and the customer service line doesn't work - it reroutes you to the same message repeatedly and you are never allowed to speak with anyone. If you value your time, money, and actually want the flowers delivered - DO NOT order from this company - total SCAM!

I made the mistake not to read reviews from this florist. I would never recommend nor order from Avas again! I paid for rush same day delivery and it was not delivered. Although I was refunded the rush delivery, the service fee was outrageous!! If you're going to charge that much for service, the least you can do is stand behind your product!! I do not recommend this place.

This company is an absolute scam. I tried to buy flowers to a sick patient and they kept sending me texts and emails that went nowhere. Never got the flowers delivered. Their customer service con artists. I requested to cancel the order, but they continue to play games. Please be aware that this is a scam company.

They are not a local florist, even though the ads portray themselves that way. The customer service phone number is a joke that just automates you back to the online system. The online system does not allow you to talk to anyone directly. After submitting an online request with an issue to my order, they did call me. They "called me" twice and when I answered, I heard nothing in response to me saying hello, and then they hung up. They called back immediately and hung up after 2 rings, before I could answer, so it showed as a missed call. I have emailed them requesting proof of delivery and all they do is say it was marked as delivered according to the local florist. There is no picture or anything to confirm they actually made an arrangement of any kind, let alone deliver it. For all I know, they just took my money and did nothing.

Sneaky!! They add a $24 service fee after you confirm the order. I have not found a way to get through to them. Tried to cancel online and it said the order was already in process and couldn't be cancelled.

DO NOT USE, you will have a bad experience. I never received my order on the delivery date. I contacted Avas, they said it was delivered. I told them it was not. They investigated and replied back to me that the delivery person was not able to deliver. We rescheduled for the next day, no delivery again, I contacted Avas again. They contacted the recipient to verify if they received any flowers and they told them no. (Okay, no more surprise, they ruined the whole experience.) So, I filled out a cancel my order on their website. A short time later they called. They asked if they could schedule a delivery for the next day. I told them, "All I want is my money back and who in their right mind calls the recipient," then they HUNG UP on me and here I am. PLEASE, take it from me. DO NOT USE.

I placed an order with Avas Flowers early yesterday morning, 11/20/24, my daughter-in-law's birthday, It was to be delivered to her place of work before 12:30pm because she would not be there after that time. I gave them my daughter-in-law's home address and said that if they could not get the flowers delivered to her place of work before that specified time to not leave them there but deliver them to her home address and leave them on the front porch if she was not home. The lady said they could do that. Several hours after the specified time given to be delivered I called AVAS to see if they had been delivered, they could not tell me the status of the order but that customer service would call me back (which they did NOT do!!)

This is a terrible flower broker. Don’t call them. I paid $90 for the picture below. The flowers were delivered 3 days late. And they looked terrible. They offered me a coupon, but I don’t need it since I will never use their service again.

I am so upset with them, first says local company, it's not at all, they don't hand deliver, it comes in a box, I placed an order at 9:30 am for same day, they call me back and say can't get it same day, would have to be next day because didn't have pink flowers, I told them ok, as long as PINK flowers. They assured me upgrade and pink flowers, I also asked for afternoon delivery, they said yes, they delivered at 9:45 am when no one was home for it! And not one pink flower, I would never use them again ....

This store presented itself as local to my parents but definitely was not. They immediately tried to pull a bait and switch - within 2 hours, they sent me an email to check the website and pick from a few other options that were absolutely nothing like what I had ordered and nowhere near the dollar value (and even the pictures were sad). I indicated I did not want any of those, and later someone tried to call me; I missed this call but called them back within a half hour. By then I'd read some of the online reviews and knew it wasn't going to get any better. (I then ordered immediately from 1800 Flowers - my parents live in the boonies of New England. No local florist would deliver to them, hence my initial search.)

The images of flower arrangements on their web site are of medium to large size, but the price below the picture is for a small bouquet. Deceiving! We were not aware of the additional $30 above the price, which included delivery, until we had pushed the “go” button. We were shocked to see a $90+ charge on our credit card after we were presented with a total of about $60. These people do what is called “order gathering”, when you order from Avas and they turn around and call some floral shop where you want the flowers and charge you an additional 30%. They do not have a floral shop! It’s all done on the phone. Called a SCAM. Don’t do business with them!

I ordered flowers for my brother in laws funeral- paid extra for next day service. Needless to say, they never showed up. I called numerous times that day and was told, "they are on the way". I have been hung up on twice, was told a manager would talk with me,- never happened. Rude customer service.

I am writing this hoping that somebody else will avoid the situation that I just went through... My fiancee is going through a medical experience. I ordered her flowers to be delivered to her job specifically pink and purple flowers to be put in her arrangement. Nothing of what I asked for was done, not one pink, not one purple flower. Not only did I not get the colors I asked for, The flowers were dead less than 24 hours later... Photo on the left is what I got. Photo on the right is what I ordered. It's funny they ask for positive reviews. Give me something positive and I'll put it out there!

The absolute worst experience I’ve ever had with flowers. Ordered flowers to be delivered for my girlfriend’s birthday the following day. The lady on the phone when I placed my order was foreign and couldn’t get my order, card or billing address correct after telling her 3-4 times. Finally, she processed it but the card message was still not 100% and my billing address was wrong but my card processed.

Avas is a sham company! DO NOT USE AVAS!!! I was looking for a local florist in Charlottesville. They are in Delaware! Shame on me for not looking at reviews. Ordered something for same day delivery. They emailed that they don’t have what I ordered so they are substituting with a flower arrangement. I called and said I wanted a plant that would live not an arrangement that would die. I asked “Will you use a local florist?” They said yes but they couldn’t deliver until the next day. They gave me a small credit for my inconvenience. Last night I received tracking information and it is coming from Kentucky and will be delivered Monday or Tuesday!!! I called to cancel my order but they will not be open today!! Do yourself a favor, Don’t buy from Avas florist!!

I am writing this review as a warning to others: DO NOT ORDER FROM AVAS FLOWERS. My aunt passed away last week, and I thought it would be a kind gesture to order flowers from Avas Flowers for her funeral. What a horrific mistake. The initial order was placed on the day before the furneral grave service, but the flowers didn't arrive until 5 days AFTER the funeral. Not only did we not receive the flowers on time, but when they finally arrived, they were nothing special. The arrangement looked like something I could have bought at Walmart for a fraction of the cost. And to make matters worse, the cheap glass vase that came with it was an embarrassment.

Absolute nightmare dealing with this company. I placed an order and subsequently received several emails and texts saying my order needed attention. They could not deliver on the date needed and kept trying to offer me alternatives. They even called the funeral home and confused those folks as well. I asked to cancel and then must have gotten a dozen "alternative solutions". I asked each time to cancel the order but they persisted with deals after deals. SO FRUSTRATING. After about 40 minutes on the phone with the final rep, they will cancel and refund. DO NOT DO BUSINESS WITH THEM. Read the other ratings and save yourself grief.

I would give zero stars but it’s not an option. They are absolutely horrible not only in the product, but also delivery and customer service. Avoid at all costs. I paid over $100 for the basket photo… This what arrived….

The absolute worst customer service experience and scam. I asked to cancel my order when they contacted me that they were unable to fulfill my order, then the agent proceeded to argue with me and try to bully me into "selecting another option". He was clearly following a call script i.e. if they want to cancel, say this; if they still want to cancel, say this. This went on for THIRTY minutes. The most offensive customer service experience I've ever had. Please do not give these people business. I found out later that my husband had used them to send roses to his mom; they in fact delivered 6 sad looking daisies for $100+. Then wouldn't refund him or make any concessions.

I wish I could give less stars than 1 since I called for a sympathy arrangement to be delivered on Oct 26, 2024 (same day), asked for a suggestion, since the orig item that I was interested in is toxic for pets, I was suggested to order a Money Tree which was never delivered on the 26th or 27th. I received a notice on the 28th (when everyone is back at work) saying that the item is not available, and to cancel the order I need to call them again (this is after spending about 2 hours on the phone with the order taker who misspelled the recipients first and last name as well as my name - yes, I used the charlie/bravo method - and I agreed to paying the $15 "care charge" (do they usually send uncared for arrangements?). I was given the runaround yet again when trying to cancel the undelivered order!!! Hate this company and will NEVER use them.

How is this company still in business? I ordered an arrangement for our company for a member's funeral service, and it was a complete disaster. Avas isn't even a florist—they're just a broker that passes your order on to local mom-and-pop shops. Because of this, the quality was terrible. The delivery was a day late, and the company they subcontracted to, Glad Floral, changed the invoice from a large order to a small one, claiming that’s what Avas sent them. The invoice I received from Avas didn’t match what Glad Floral provided.

If I could give less than one star I would. They make promises they KNOW they can't keep and are IMPOSSIBLE to get a hold of to discuss the issue. They are a complete SCAM. They make it look like you’re ordering from a small local florist and nothing could be further from the truth. Do NOT order from them. Horrible experience.

Awful customer service! Stated same day delivery and couldn’t even keep their promise! Then couldn’t cancel order without manager's approval! You couldn’t deliver on a same day guarantee so I wanted to cancel and couldn’t!!! Need the manager to approve it and then call me if it gets approved?? What kind of scam is this??

On October 21 I ordered a $53 dollar boutique for my daughter's birthday on the 23 (that's the first picture) notice it says "same day eligible". The 22 they told me it was unavailable and gave me a few options. Her favorite color is purple so I picked the orchid (second picture). The third picture is the pinkish orchid she got that is definitely not worth $53 let alone the actual $99 I spent with delivery etc. I didn't use 1-800-flowers or some other big brand because I thought this would be better. I was wrong.

Do not buy. Total rip off. Paid 100 for a 99 cent cup and over bloomed flowers that look nothing like the advertisement. Then, when I complained of the order, I was promised a new order redelivered Wed 10/23, then they lied and refused to do as promised when I had to call back again on 10/24. The pics do not look the same. Put your crap pic next to your website photo.... Garbage flowers and waste of time with CS.

Do NOT USE this site. Find a local florist instead. They are based out of Delaware. I received a confirmation that my order was delivered but when I contacted the recipient IT WAS NOT delivered at all.

Give 1 star in order to post the review, otherwise no stars. Called a Friday to place order and asked for delivery NLT 2pm in a Saturday afternoon, the lady was very helpful.....that was the only positive thing to mention. I received a confirmation at 6:40pm of the Saturday saying was delivered (late)....Delivery not made. I called Sunday morning to know why the inaccurate information and why receiving a delivery conf when not true. I was told had to wait at least 24hrs to get a call back w/ status. The recipient received the arrangement Sunday at 7pm. Ava tried to reach out to me Wednesday, instead of Monday, to know if the delivery was made. Shouldn't they know? The WORST service ever. NEVER will recommend Ava's and NEVER will make business w/them.

Do not order from this company! I placed an order for our 53rd anniversary, to be delivered the next day. When I received the invoice it included a delivery charge and a $24 'service fee'. The order was confirmed. On the day that delivery was due I got a message stating the item wasn't available. I got another message asking me to choose an alternate delivery date. I called to find out what was going on and was transferred 3 times before speaking to someone to help me. They had no explanation why they didn't contact me personally to discuss options and they persistently tried to sell me on another delivery date, refusing to accept my request to cancel the order. ABSOLUTELY TERRIBLE EXPERIENCE!

Worst flower company to order flower from. Purchased some flowers for a memorial mass and flowers were delivered at 12:40ish despite the fact they were informed that the church would not be opened till close to 2pm. I called them back and they promised me that the flowers would be re delivered before 2pm. Flowers were never delivered and they gave me a hard time about a refund. Needless to say, after an hour and a half on the phone with them, they agreed to a refund. I will never recommend them or do business with them again. Picture below is the arrangement that was ordered

I wish I would have read reviews before ordering. I live in a different state and I wanted to surprise my niece with a nice flower arrangement. Ordered one day before early, and to have them delivered the next day. They call me until 2:30pm to confirm the address, first of all, and then proceeded to mention that the flowers wouldn't arrive until tomorrow, not sure what time but they would rush it. They added a $25 service charge on the order, and it specifically stated same day delivery. It's ridiculous, they supposedly deliver until 7pm and I think it's so unprofessional of them to do this. The flowers should have been ordered or I should have been told sooner that they wouldn't make it. Then they want to call my niece to apologize that the delivery is being delayed, like for what? Completely defeats the purpose of 1 surprising her for her birthday and 2 that it should be on the actual day of her birthday.

Awful... Just awful. I didn't know anyone in the area, but my auntie was in the hospital. So I just searched florist in Nashville. When I got the picture from my auntie, of what they delivered, I was horrified. It looks like a 12 year old threw some flowers in a cheap vase. I paid $100 for that! I'm going to contact my credit card, since I can't get the company to get back to me.

Very, VERY upsetting. I wish I had read how poorly they were reviewed before I tried to use them, but I was ordering flowers for a funeral and was just sad and not as on top of it as I should have been. I put in an order for a basic standing spray to be delivered to a funeral out of town in Lexington, KY. Funeral home is taking all deliveries, it's on Main Street, easy to work with and find. Put the order in Thursday morning for Friday afternoon delivery since the service was early on Saturday morning. Get notices saying it is all confirmed.

I ordered these flowers for my lovely wife (she loved them). I'm sure it was the thought that counted. I on the other hand think it's the worst bundle of flowers I've ever bought her. The ribbon was supposed to be purple which is her favorite color. As you can see it was white! To make this bundle look good it needed to be at least 6 inches shorter - I asked for the rose to be in the middle and surrounded by the carnations but because the stems are so long everything is spread all over. This fiasco cost me $93.00. I can find better at the grocery store! Nice try but NO not good at all!!! I'll shop somewhere else. One other thing carnations are super cheap and one rose.

Absolutely awful. I cannot believe I still have not had a person from your company reach out to me. Y’all really like your robots working for you! Please call me so I can tell you about my horrendous experience with Ava’s flowers. I suppose I could just share on a Google review! The recipient did not receive the flowers until I was a detective to find out they weren’t delivered. Through happenstance, I found out they were attempted to be delivered. So thankfully I clicked the right box since I could get no one on the phone.

I ordered flowers for my daughter and agreed to the $9.99 same day delivery fee, however, they tacked on an additional fee for $24.95 for a "service charge". I did not authorize and have now called twice. Both call mysteriously dropped mid-call. I am unable to cancel the order because it was a same day order, but I am pushing back on the service charge as I did not consent to it nor do I know what it is for. Also, it appears the taxes are based off of the all the charges and not just the flowers. Totally regret using them.

THESE ARE NOT LOCAL FLORISTS. They upcharged me triple what the advertised price and costs are. DO NOT USE THIS COMPANY! Flowers weren't even the same color as the arrangement I chose and they put them in a MASON JAR when I paid extra for a vase. ConsumerAffairs warns against this company and so do I. My bad for not reading the reviews.

I ordered over $120 worth of flowers and gifts from Avas Flowers for my Grandmother’s birthday. They charged my card and never delivered the flowers or the gifts! They stole my money! Do not use this store for any gift purchases for your family or loved ones.

Flowers were ordered for the same day delivery, 7 October. A tracking number label, from UPS # **, was created only. There is still nothing turned over to UPS. Avas did not have the bouquet I ordered and offered a substitute. I agreed and it was supposed to be replaced the next day. There was still no flower delivery on 8 October. I have made multiple calls to get this corrected. I have spoken to individuals overseas with all the information I had. They could not see a tracking number and did not know who the carrier would be. I told them who it was and that there was a label created by UPS. I gave them the number and posted my issue in their online chat. I have inquired many times online with the "Where's My Stuff" button on their web page.

I paid for rush shipping to guarantee same-day delivery by 2 pm, but this did not happen. I found out from the intended recipient 2 days later that the flowers had not arrived. Called Avas' customer service, and they said the flowers could be delivered the next day (3 days after initially promised). Cost of rush shipping ($10) was refunded, as well as an additional $10 – but not the 25% promised by the customer service agent. Feels like this was intended to be a scam – unclear if anything would have been delivered if I hadn't called.

I ordered a dozen white roses for my cousin's funeral along with a card. I paid extra for the card. Only 6 roses and no card for $113.00. I keep getting email from them for advertisement. I have called and opted out but my email is still being cluttered. You will not get what you ordered plus you can't get rid of them.

The site advertised same day delivery in my zip code area. I paid an upcharge for rush delivery to be certain that my order would be delivered on time. I received a phone call that there was a problem with my order. They can't deliver it in the same day (mind you, I established the order at 0800 local time for the order to be delivered by end of day). Tried calling customer service. After sitting on hold for 15 minutes the line disconnected. Then, I was on with a customer service rep who argued with me about other "deals" or "discounts" and an apology to my intended gift recipient. I repeatedly told this person I was not interested because I was paying for their advertised same day service and they were not delivering that. She continued to argue with me until ultimately she put me back on hold for 15 minutes to cancel the order. What a headache!

Terrible from start to finish. Very hard to get anyone on the phone and when I finally did it wasn’t a good experience.. I would never recommend this company to anyone. They were supposed to call my daughter and explain it was their fault her flowers weren’t delivered ON her birthday but they never did.

This is a terrible company. Unfortunately I didn't do enough research. I thought I was buying flowers from a local florist for delivery. I set up delivery online for a same day delivery to the hospital my friend was in. They were never delivered. I called Avas Flowers and finally after a lengthy process I was able to speak with someone. I tried to get the order canceled and a refund but to no avail. They would not do anything but set up another delivery the next day. The rep I was talking to took $10 off the price and promised a delivery the next day before 3:00 pm. Then there were constant emails going back and forth. Before 3:00 I received another email. They needed an alternative address. I called again and told the rep, my friend is in the hospital and so there is no alternative address and I live 8 hours away. So another promise to have delivered before 3:00.

I ordered flowers for a friend in the hospital and received a notification that evening. My friend states she never received the flowers. Avas was adamant they were delivered. I called the hospital, admissions was very kind and per the security cameras no flowers were delivered. Three days later Avas finally admitted they were not delivered and promised to send them. Two days later, NO FLOWERS! I had to call a local company near the hospital and beautiful flowers were delivered within three hours! I was very disappointed my friend wasn't able to enjoy her flowers while in the hospital. My friend, her family, the nurses on her floor and admissions are well aware that Avas Flowers is not reliable and will not be using them to order flowers.

Poor quality. Plus overcharge 49.99 plus delivery 9.99 plus tax Plus 28.94 service charge for what? Would never use this site again. Advertise as local. They are not. Tried multiple times to reach by phone.

I couldn’t get a delivery done that I only ordered if they could be delivered by a certain time! I was guaranteed this was not a problem. I never received an order confirmation this morning, I kept receiving text messages that my order wasn’t complete, and now I received a message stating they were delivered which they weren’t. So due to receiving that confirmation that they were delivered I was forced to ask my wife and ruin the surprise. This is after I was told the delivery would have to be changed to Monday. They weren’t delivered! We even went through video to verify it. It’s a daycare and it’s a locked facility so it’s impossible for anything to come through the doors w out her knowing as she was there open to close and she’s the GM!

Shame on me for not reading any reviews before ordering. BIG warning to anyone wanting to order anything...READ REVIEWS of customers and don't pay attention to any of their responses to them because they DO NOT CARE! They would rather refund than actually deliver as promised. Here's my story: Mom's 86th birthday. I live on the West Coast, she, in Michigan. 1800flowers.com couldn't deliver same day so did a quick search for "local" florist (to her) and AVAS FLOWERS comes up. They can deliver same day for an extra $9.99, PERFECT! I ordered a money tree plant, 4 balloons, and a card at or around 7am PST.

Worst experience I've had with flowers. Do not use. Too many headaches along with this company. Fly by night at best. Ruined my 15th wedding anniversary. Thanks, Avas. Placed my order 4 days in advance to delivery. Was sent a text at 4:00 day of delivery wanting an alternate delivery address. Called customer service. Was cut off three times and once I finally got to talk to someone I could hear roosters crowing in the background, really? My suggestion is that If you want a migraine headache, call these people for flowers.

BEWARE!! Total scam. I spent 4 days trying to get an order delivered. MIL's 97th birthday, placed order 1 week ahead/$100 arrangement. No response to email inquiries, customer service who knows where (poor English/hard to understand) not to mention good luck getting thru automated attendant, extremely long wait times. Horrible experience, never again, & I am disputing charge to try to recover $s.

I ordered a beautiful arrangement for my brother-in-law and sister-in-law for 1st anniversary. First, they said they didn't have those flowers, so the only acceptable substitute was an orchid. I was disappointed, but didn't have time to cancel the order as I was out that day. Then, it is delivered with petals falling off, as I assume it was not transported and delivered with care. It was pretty embarrassing when I received a photo from my sister-in-law, and she hoped it would be a rally...

We paid $80 for what looked like a $15 bouquet of flowers at a grocery store, what a rip off. They charge $10 for delivery fee and $25 for service fee. Buyer beware. They did deliver on time at least.

Ordered a funeral spray for delivery 6 days after placing order. Specified that arrangement had to arrive by 9:00am as funeral started at 10:00am. Flowers did not arrive until after funeral was almost over. Arrangement was to by a spray on an easel. Flowers delivered were just a FEW flowers dumped into a glass vase. Do not use this firm.

They claim to be a local florist, that is a main selling point, but they are not there is no Avas Flowers in the location I used. FTD is a legitimate business, nothing wrong with being nationwide. But when you are a fake, you reveal the rest of your organization to be a fake as well. THe arrangement was less than 1/3 the size advertised and looked nothing like the picture, fake is fake.

I ordered a corn plant, but they shipped a Spathiphyllum. I have tried to talk with someone about this issue, but they will not answer complaint. Makes me wonder if they do this on a regular basis. I live in Houston Texas and the funeral was in Taylor Michigan. I guess they thought I would not find out about the plant swap. Sorry company that preys on the departed to rip off.

Not local, not what I ordered! The website is deceptive with lots of options. They happily took my money and later called to say they didn't have what I ordered but would do their best. I ordered yellow flowers but what showed up at the funeral was better suited for a wedding--pink, purple, and white! Some of the flowers looked 1/2 dead too! I will never use this company again and I will be telling EVERYONE about how bad this experience was.

This is the worst flower company, I have ever used! They don't update on your delivery as well as they don't delivery as promised. I work for a domestic and international insurance company and we definitely will NOT use ever again! The customer service rep was very professional but that's it!

I ordered a lovely arrangement, the largest fullest version. What showed up for our friend was the smallest, a downgrade on the smallest they display. It didn't conform to their substitution policy in any way. It was a joke compared to the over $100 I spent. I tried every way to contact customer, for days. I emailed and kept getting messages. They'd email me back but I received 0 emails back, only texts on 9/3, 9/6, 9/11 to check my email or check the junk folder - no email. I was sure it was delivered because of the text from Avas, but the photo from our friend holding the bouquet told the story of the service Avas provides.

Ordered to be delivered same day between 8am-430pm to an office. They proceeded to “try to deliver” after those hours 3 days in a row. Kept saying they called me and I never got calls. Sent me emails daily that they never replied to saying they tried to deliver and no one was there. Finally on day 3 they delivered to the wrong person after hours again.

I ordered flowers for my stepmother as a combination birthday and get well. I ordered pretty flowers in a vase & requested delivery on Saturday. After placing the order, I was sent an email stating that they did not have what I ordered, and the only option given was a bouquet not in a vase. Since I was busy & did not have time to shop around again, I agreed. However, the flowers were sent via UPS and arrived on Monday. They were left by the front door. She got a box of wilted flowers that she had no idea were sitting by her door. The shop address is about a 5-mile drive from her home. Why UPS and why days after the scheduled delivery date? As an additional slap in the face, the service fee was almost $25. I would never recommend Avas to ANYONE!

I googled florists near where my daughter gave birth and AvasFlowers was at the top of the list. Believing this business was a local business I ordered flowers and balloons for the birth of my first grandchild. The flowers were supposed to be delivered the same day however several hours later I received a text message there was a problem, and they would be delivered the next day. The next day I received the delivery confirmation saying the flowers had been delivered, however when I arrived at the delivery location a few hours later I was surprised to find out the flowers had never been received. I called customer service, and they apologized and offered to resend the order. Waited till the next day and still no flowers.

I ordered flowers to be delivered on a particular day. They were not delivered. It was hard to contact the business as everything is online and you go through the customer service which was not helpful! I could not talk to the store myself. I spent so much time on the phone trying to reach them and when I finally did, nobody would take responsibility for their actions. I ended up canceling my order. Would not order from them...Trust your business somewhere else!!

I ordered some flowers thinking it was a serious company but it wasn't! They deceived me, there is no way to communicate with these people, they give you emails that don't exist and phones that don't answer, they give you a price and charge you a totally different price from $37 to $84, they promise to deliver the same day and it's totally false!!! Don't fall for this scam!!!!

Customer service is poor. I ordered online and received multiple texts/emails to call them due to delivery address. I called them back twice and the person just took my information and said someone would call me back from their specials department. Within 5 minutes, I received another text/email to call them. I called again and the cycle continued. No one called me back to fix the problem and the order was not delivered. I received another email/text the next day and called back and they said the flower was not available and there was not a delivery address problem. I asked repeatedly for a refund and the umpteenth time, I finally, hopefully, received a refund. I wish I looked at the reviews in advance before placing an order.

I placed my order on September 20, 2024 for my sister birthday on September 21, 2024. Picked a beautiful arrangement and was assured that they would be delivered on her birthday. The order was $107.39. I got an email on the September 21, the day of her birthday saying they can't deliver, but will deliver them on Monday September 23, 2024. I had to call them and request a refund, which they did, but kept telling me about offers to make it right. I had to tell them several times, "I don't want your offers or anything but my money back." I told them in their survey I would never recommend or buy from them ever again.

I hated give this place Avas Flowers a 1 star but there was no option for a negative star! I ordered a satin heart pillow with a banner that said great-grandchildren from this place for my father’s celebration of life! What do I get a square pillow with a couple roses on it with NO banner! Upon calling these scammers I get a 25$ credit after paying 85$! DO NOT ORDER FROM THESE SCAMMERS.

I ordered a 47$ bouquet to be delivered at her baby shower, they never showed up but when I finally got to speak to the customer service 4 days later they said it was delivered, my daughter has camera that proves nothing delivered, they tried in every way to convince me they were. Even offering a New delivery, but I didn't trust them. On my receipt they had 9.99 for delivery and a 28$ service fee. But I had no delivery, and no service. They're unprofessional and crooked. It took me forever to get my refund, it also is impossible to talk to anyone there with a problem, I will never trust this business again, and those who do beware, they are also in a lawsuit for scamming customers. Look it up online. Beware of this florist!!!

I went online to order my mother flowers for her last birthday as she has a terminal illness and the website said same-day delivery. Her birthday was the next day. I ordered what appeared to be beautiful flowers and was sent an email four hours later that my delivery was going to be at least three days late. I called customer service and they said they were going to give me an upgrade Free of charge and when the flowers were delivered three days late they were wilted and molded. They were not in a vase as they were supposed to be and instead of 12 roses my dying mother only received 10 wilted ugly, diseased flowers for her last birthday on the earth. And to top that they double charged me for the diseased, rotten wilted flowers - when they “upgraded” me free of charge for the “same day” delivery 3 days late, they double charged me - what was supposed to be $62 was $114.

I ordered flowers for my grandson casket. It was over $100 more than it said online and not what I ordered. I asked for blue flowers and they had purple for a little boy. There were no roses at all and I asked when I ordered for roses.

Avas Flowers came up when I searched for a local florist in Mashpee, MA (Cape Cod). I paid extra for a Dluxe Harmony Bouquet for our mom's anniversary. First, I was charged a $25 'service fee' - no idea why. It was not a rush or same-day delivery. The flowers that arrived looked nothing like the photo and description. They were a bouquet you can buy for $19.99 at a grocery store and they came from a florist 100 miles away. They were crammed into a pathetic vase with no ribbon or decor, they were NOT SPECIAL in any way. This 'Harmony Bouquet' advertised for $52.99 came to $82.63, four times the cost of a grocery store bouquet which is what they were. What a scam. I believe all of the 5-star reviews are phony; they are not authenticated and this company pays people to write 5-star reviews. Do not use this company; they are NOT LEGITIMATE.

I’d normally check a company’s reviews before ordering but this company popped up when I searched local florists near my mom’s home and I just went with it. My order was placed ahead of time, for my mother’s birthday, as I’ve given my mom a flower arrangement EVERY YEAR for the last 21 years!! I received a message in the late afternoon on her birthday (Friday) advising that the order could not be delivered and had to go out the next day. On the next day at 5pm, no delivery and no communication. I called them and they advised that they would be delivered on Monday. No thank you! I’d appreciate a refund expeditiously!! Thank you for ruining what should have been a 22 year tradition! 0/10 DO NOT RECOMMEND!!!

I ordered flowers and six balloons for my daughter’s 18th birthday. It was supposed to be a surprise, They ended up calling her and ruining the surprise and then never delivered the flowers or balloons. I called the number many times. Talk to someone that I could not understand. They end up switching florists And delivering the flowers the next day with no balloons so I had to call them again and try to understand them and tell them that the balloons were never delivered and the balloons surprisingly was delivered four hours after I called back. Worst service ever. Do not order from them. They were supposed to be delivered to her school before 3:45 PM. What a joke. I wish I would’ve looked at the reviews. All they did was want to offer me $20 store credit. They can keep the credit because I’ll never use them again but I see that they only offer $20 store credit to everybody.

Horrible service on delivery. Then charged me more to insure delivery. Still not received but was charged. Never again. Made a claim with my bank account because I was charged and never received my order.

I ordered an arrangement that cost $39.99. A balloon for $6.99 also a supposedly card in an envelope for $4.99 plus delivery fee for $9.99 tax $7.71. After checkout a service charge of $24.95 was seen on my receipt. This should be clear before paying, this is the worst arrangement I have seen. Very very dissatisfied. Also the balloon was not delivered. Will never recommend/

If I could post a zero I would. The plant arrived 3 days late. The plant was wilted. There was an additional $29.00 service fee added to the purchase along with $9.99 delivery fee and of course taxes were added. A $59.99 purchases ended up being $102.00. Extremely disappointed that the plant was wilted.

I ordered a flower arrangement for mother and the site said it would be available and delivered next day. I received a text the following day from Avas Flowers indicating my delivery would not be made that day and the arrangement I chose was not available. They offered very few substitutes that were cheap and completely different than what I had ordered. I was offered a cancellation and clicked on the "cancel my order" icon. I received a confirmation online of my cancellation. Later, I received a text that I had to call them, urgently.

I would clearly stay away from this company.. I ordered flowers with 5 days notice for a specific date and they processed the payment right away. CAlled in to check on the delivery, and they notified me that they could not deliver.

I ordered flowers and was told that everything would be perfect and the recipient would love them. So first the price on line skyrocketed when I was asked to pay and the agent was charging me for shipping when it said free then he dropped the price when I explained this which was still high. Then right after I was told that everything was going to be perfect and on time. I got a text saying that there was a problem. I called back and they told me that the flowers were unavailable and that the would be shipped the next day. That wouldn't work for me so they said that they would upgrade me to something much better. Never told me what the upgrade would be so I called them back and they said that it would be the same flowers only better. Well you can see by the pictures that wasn't the case.

Horrible experience. Offered free shipping and then at the last minute added a $25 dollar service fee. I ordered a nice bouquet of purple and yellow flowers in a smoked vase but what was delivered was a few cheap carnations looking NOTHING like the bouquet I ordered. They reserve the right to change the flowers and vase and they take that very seriously. Order instead from a legitimate FTD florist that is not in the business to rip you off.

Absolute trash. Product was not as described and paid additional for next day delivery. The flowers were smashed and not even close to the picture. Paid additional for the luxury flowers and they sent a small bouquet.

Stay away from this company. Thought I was buying direct through a local company. Unfortunately not. This is a 3rd party site. Product was nothing like what was shown on site. Purchased Dreaming of Tuscany - LUXURY GRADE flowers and received below. Do your diligence and search these guys. Noticed there are a lot of one-star ratings out there.... Also, customer service is horrible.

Not dependable. Poor customer service. Unethical customer service. Liars. I ordered a bear and flowers for my niece. She likes a specific type of bear. Before placing the order, I inquired to see if the bear seen in the photo was going to be the exact bear she was getting and I was ASSURED that it would be that bear. $86 dollars later, my niece received a black bear. Not the golden colored bear shown in the photo on the website. My niece, who was hospitalized for a serious condition did not appreciate this, and as the buyer, I did not appreciate being lied to. I will never use this company again.

Please do not use this company if you care at all about what the arrangement will look like. They have beautiful arrangements pictured on their site, but they do not deliver anything close to what is pictured. I made the mistake of using this company to send flowers to my MILs funeral and ended up being embarrassed and sad at the abysmal flowers that were sent. Please send your money with ANYONE else. Photos Added of what they showed online vs what was sent.

Way overpriced for what I received for Anniversary flowers. My regular florist was closed. Never again. Very small arrangement for $110. My regular local florist gives me the same arrangement but double the size for $80. Never had a problem (Flower Bar). I would give them 5 Stars. Avas I would give 2 and that is being generous. Even though they promised free delivery with the code and I did not get it I did tip the man. It was not his fault.

Absolutely worst customer service I’ve ever experienced. I’d waste my time detailing the issue, but just allow the 3,000 + (1) star reviews explain. Turned a funeral delivery into a complete disaster. Just read the reviews and do yourself a favor by choosing ANY one of the many other flower delivery services available.

We purchased a beautiful spray for my sister’s funeral. We went early on the night of the viewing to make sure they had arrived. One looked like my order but there was NOTHING indicating who they were from. I called them immediately only to be told I DID NOT buy a card from them to attach to the order. WAIT, WHAT? So we went home (1 hour drive) and made our own card. We arrived early the next day for the funeral so we could attach a card. RIDICULOUS, is this not stupid. I am done with AVA’S!!! BIG MISTAKE THAT I WILL NOT MAKE AGAIN!!

Besides the order being 2 days late for my 84 year mother which they did give me a credit of $24.95 on a $119.00 order. I order the arrangement supposedly having a dozen roses. Look what they sent my mother. Looks likes they picked them out of a field, and they came wilted. I’m so furious and embarrassed!! How dare them!!.

Ordered flowers on Sunday morning. Customer service person said she spoke to the driver and they guaranteed delivery that day between 12 - 3. No flowers by 3pm. After I called twice they guaranteed they would be there. Guess what? No delivery that day. Called to get a refund the next day and they said the florist was closed! WHAT???? Gave me a real hard time about a refund. They asked me 10 times to take a discount on a future order....you couldn't get it right the first time, think I'm gonna use you again? No!! Still awaiting my refund. Terrible promises; terrible (and difficult to understand) customer service. Not using them again! Do better, Avas!!!

I ordered same day delivery flowers for my wife. I received an email saying the order was processed and that it was on its way. My wife came home and never mentioned getting the flowers. I checked on their website and it said it had been delivered. By this time I figured something was wrong so I called my wife. No flowers had been delivered. She never heard of the person that they said signed for it. I tried to call them but you after all the automated messages you finally get to where it says you talk to a person if you press 2. So I did and it continued to say that it did not understand the response until it hung up on me.

If I could give no stars I would. Ordered flowers a week ago, money was withdrawn from account and order was confirmed immediately. Fast forward several days to the day of the funeral services, less than 5 hours before the service, I get a text message that the order was cancelled as flowers are unavailable. I called the number and was given prompts that ultimately said there was no option to speak to customer service as order was cancelled.

I ordered a very small flower arrangement to be delivered for a birthday which cost $49.98 plus $9.99 delivery, $4.99 for card. I was also charged a $24.95 service fee which was not shown as part of the total. My total charge was $92.33! AVAS is a scam!!!!

I ordered flowers off of their website on 8/15. They were supposed to be delivered on 8/16. Today is 8/19/24 and the flowers have not been delivered and they have made ZERO attempts to call me. I however have called every telephone number possible and have gone on to their website multiple times. Their telephone number will send you through an abundance of prompts and then states due to the holiday they are experiencing high call volume and cannot take the call.. However if you call and press 1 to place a new order someone answers right away! So, I pressed 1 and I got and tried to cancel the order and get resolution only to be transferred back to the same Telephone loop that ends nowhere.. I have since reported this to my credit card company. In addition I also had 4 fraudulent TikTok orders attempted on the same credit card. That credit card has since been cancelled. Avoid using this company!!