Avas Flowers Reviews

Previously used Ava's Flowers in Arkansas but when Mom moved to Greene Iowa so did my custom. I must admit as I live in England UK I was hesitant in changing to Avas Flowers in Greene Iowa. BUT! I have never been disappointed but more importantly Mom has always been more than pleased. The move to Iowa was due to Mom having to go to a care home. She always tells me the flowers are so gorgeous that all the staff come to have a look and admire them. Living in England I must have a florist I can trust, one that provides value for money and beautiful flowers as I cannot be there to see them. Avas Flowers is such a florist! WELL DONE AVAS!!! I WILL KEEP COMING BACK AGAIN AND AGAIN!!!

I started using Avas at 2 years ago... I have been so pleased with the quality of the selection and the super fast delivery...that I will only use Avas for all my special occasions!! Yes, I have highly recommended Avas to all my friends and they have become regular customers because of Avas' superb service.

I called and asked that Stargazer Lilies be sent to my mom for Mother's Day. That was all I asked for. On Sunday, Mother's Day, a gentleman delivered the flowers to my mom. There were 12 lilies, roses, snapdragons and other flowers in a glass vase. The man was so kind and greeted my mother with a Happy Mother's Day and a big smile. My mom has been sick with a rare form of cancer for 3 years and has been housebound for the last year. This greeting and flowers were a definite pick me up for her!! Thank you. Thank you. Thank you!!!

I ordered flowers for my mom on mother's day and she never received them. When I called to confirm the order they told me that the order was not placed. I ended up ordering from another company. Past orders were filled but you guys dropped the ball on this one.

I love using Avas Flowers and always use them to send flowers to my daughter-in-law in Michigan for her birthday as well as locally here in Washington for my other son's girlfriend. The arrangements are beautiful every time and delivery is spot on! The prices are a little more than other shops, however, Avas offers a huge selection and is 100% reliable and offer rewards for my purchases.

For all orders I have made with the company I have had no problems and their choices of local florist have been great. I have gotten many compliments on flowers sent.

On 5/4/2016 I ordered 2 dozens roses. The delivery was made on time. The next morning 9 of the blooms had fallen off and in the next several days all the blooms were dead. I made a complaint to you but never received a reply. I have bought from you over the past several years and was always pleased. Now I must reconsider another supplier.

Reliable and great customer service if anything goes wrong. Had multiple deliveries to business addresses. Avas Flowers are not a bargain but delivery is always on time and quality is very good. Easy to handle website.

I have used Avas twice to send flowers to my mother. She received exactly what was ordered and I was charged exactly what was quoted. I'm very happy mom was happy and thought her flowers were beautiful and fresh - NO substitutions or old stock. Trustworthy!

I ordered a flower arrangement as a thank you for a dear friend in March. I sent the arrangement to a business and I was assured that it would get there by 4pm. It did not! Then my friend was told to be at her house by 5pm to receive the flowers. She waited until 6:45 and still no delivery. When she finally received the flowers, she sent me a picture of the arrangement. The arrangement was smaller than what I paid for and the flowers were of a lesser quality than the pictures. It was mostly daisies. I called customer service to complain after I saw the flowers and I was assured that I would hear back from customer service shortly. Regardless to say, I never did. This was my first and last experience with Avas. There are too many florists to use to have an arrangement not get delivered when promised and then the quality is a letdown to say the least

I found Avas Flowers online when looking for a florist locally. On the two separate occasions that I needed a florist, I choose them over one that I had been using for years. The reason: their flowers were EXACTLY like the picture I had picked. In fact, I can't even say "exactly" - they exceeded. The people they were sent to sent back pictures so I could see what was sent. THEY WERE BEAUTIFULLY DONE! It's not that the my previous florist didn't do a "good" job - they do - but Avas Flowers truly did exceed in the quality, look, and even price of my previous florist. One of the things also that impressed me with Avas Flowers is that always sent an email to check up on the order - if there was anything else they could help with. They have a new customer for life.

I have used Avas Flowers to send arrangements multiple times the past few years related to work needs. These have always been well done, timely, and good quality. No issues to report!

My 98 year old Mother is in a nursing home in Waverly, Iowa and I live in Washington State. I order flowers for my Mother from Avas Flowers. They have a great selection on their website and my Mother loves the flowers and plants that I am able to send to her.

I contacted Avas through the Internet to send a "Welcome to your new Apartment" plant. The recipient loved the fresh, healthy arrangement and is still enjoying this plant almost a year later! Good price, good quality, good service!

They were very friendly. They were very helpful since I had never order flowers on the phone before. They made sure they got to our daughter before she left work. I would go through them again.

I ordered an arrangement for my mom from Avas. The photo showed a full arrangement. When it was delivered, it looked like I purchased flowers from the food store and put them in a vase. I called, emailed (with pictures) at least five times before they responded. They offered, eventually, a $20 credit towards another order. Meaning that their idea of making it right was to lock me into ordering from them again and spending more money since they have nothing for that amount. I told them that wasn't acceptable, and haven't heard from them since.

These bums sent two ghetto bros to my wife's apartment to deliver premium flowers, a colored custom vase, a box of chocolates, and a nice anniversary card. Well, she ended up getting a crappy bundle of grocery store flowers that ended up dying a few days later, no custom vase, no chocolates, and no card. Best part is that after I complained, they delivered her a box of melted chocolates from the grocery store at her work a week later. Nice!!! Next will be shards of the custom vase and shredded card over the next two weeks I suppose. These guys suck.

I ordered sympathy flowers which were absolutely beautiful and tasteful. I had selected peach and white and the colors were gorgeous. It was exactly as described and even prettier when viewed in person. I have ordered flowers from Avas before and they have been beautiful each and every time (in different towns). I would highly recommend them.

I was quite upset when the floral arrangement arrived and it was nothing like the picture on their website. I paid a very steep price and ended up with a tiny little sad arrangement and was so embarrassed to have sent this! The florist that sent it on Avas' behalf was not willing to make any adjustments or help replace the order. Avas was of no help either! I will not be using this Floral service again!

Used Avas Flowers numerous times. They are now my go to company for any arrangements I need to send out of my area. Great Job, beautiful arrangements and wonderful experiences with customer services.

Avas Flowers got me out of a hole. I had tried other local florists who wouldn't, or couldn't deliver to my Mother's address. Just because she lives in a "geographical anomaly" a fortnight from everywhere doesn't mean she can't have flowers on her Birthday. Avas helpful team, meant nothing was too much trouble. I will not hesitate to use them again in the very near future.

I used Avas Flowers website to order an arrangement for my sister-in-law's birthday. They delivered them quickly and she said they looked beautiful. Their website had lots of options and fair prices compared to other floral shops in the area. Definitely recommend and will use again.

I've NEARLY used them several times, as I had a coupon or discount code that seemed to entitle me to a real bargain. Then you get to checkout, and they'll take a sizeable amount of surcharges on the final price, essentially negating any real savings. They bill themselves as a "local" florist, but I cannot confirm that they are. And now, because of all the bad blood they've earned, they are PAYING PEOPLE TO WRITE POSITIVE REVIEWS! And I can prove it. I have an email in my inbox right now offering me a 10% discount if I'll write a positive review. Does this sound like a trustworthy company to you?

Purchased the premium arrangement with a congratulations balloon and a full-size congratulations card. Also included an upgraded vase. What my wife received was a small bouquet of flowers in a plain round clear glass jar, a blank balloon, and no card. This would have been fine had I paid for a small bouquet of flowers in a plain round clear glass jar, a blank balloon, and no card. The vase they used sells at the dollar store for $1.00. The balloon filled with helium at the dollar store is $1.00. The card was nonexistent even though I paid for it. I called Avas and had to send them a picture. They said the arrangement looked like they expected it to although by their count it was 2 flowers short of the "recipe" they use. They gave me an insulting 10 dollar refund. Still out $90.00 though. What my wife received should have been around $40.00. I will never buy from Avas again.

When using Avas Flowers they were great to work with. I had a friend who recently lost a loved one and I wanted to do something to console him and help him know that I was there for him. I needed to get him something quick. It didn't help that I live a good distance away, so I found Avas Flowers online and they were able to help me select a beautiful set of flowers and get them delivered in a timely manner. If I'm ever in a similar situation again, I know exactly where to go to get help, Avas Flowers.

I purchased flowers for a girlfriend's birthday and she was thrilled with the quality of the product. She has insisted on receiving more, so thank you for giving me a reliable option for making her happy.

Avas Flowers has great pricing, and many different choices. Will be using this service more often. It was very easy to navigate their website. The delivery time was absolutely perfect. Arrived on time.

Needed flowers for a friend's not feeling well. She loves sunflowers. I was able to get just the right vase and flowers to brighten her day. When she called to thank me it was a really nice to know that they really were happy fun flowers delivered. I do not use anyone else!!

The people I send flowers to love Avas Flowers. I actually saw one of the arrangements and it was absolutely gorgeous. Always delivered on time. Thank you, Avas. I've finally found a florist I can trust.

I live in CA, but I have an aunt in Palmetto GA. I have used Avas to send her flowers several times. She has always raved about how beautiful they are... I would not think of contacting anyone else when I need flowers for her!!

I have ordered flowers/plants several times and they have always been delivered on time. I had one occasion where flowers were not as pictured on website. When I called the company, they were very apologetic and even applied a credit to my account.

I ordered a birthday arrangement from AVAS website for my mother in another state. Although my mother was pleased with the delivery, I could see from photos that the arrangement was NOTHING like I ordered... no resemblance whatsoever!! After multiple calls and complaints to numerous "customer service" advisors, providing photo evidence of the delivery in dispute, and threatening the company with a public posting of my experience, AVAS floral finally had a new arrangement made up and delivered to my mother... TWO WEEKS after her birthday!!! I will NEVER use this company for any future needs, and I have spread word to all of my family and friends to prevent them being as dissatisfied as I was. Thank you.

Your website is always very user friendly. Everything arrived on time and your prices are very reasonable. I will use your services every chance I get. I'm going to send a plant to my father right now!!!

I recently ordered flowers for the funeral of a coworker's father. He died on a Saturday. The family was all local and on Sunday they decided to scheduled the viewing and funeral for Monday. I was worried that I would not be able to get a nice arrangement sent in such a short amount of time. Avas Flowers assured me that the flowers would arrive in time for the viewing. I ordered the Red, White and Blue basket on a stand. It arrived in time for the funeral and the viewing as promised. When I saw my coworker again, she gave me a big hug and said that the flowers were so fresh and beautiful! Her father was a veteran and the flowers were placed at the head of the casket because they were so gorgeous. She said that they were the nicest arrangement that he got!

I have used Avas Flowers on several occasions and have been thoroughly please with each interaction. The flowers arrive on the day expected and are fresh and attractive arrangements. I will use them again and have recommended them to my sister. I live in Montana and it's important to have a source to go to for this type of service.

I ordered Flowers from Avas Florist earlier this year for my son and the in-law who just purchased a home in Jamaica Plain, Boston. The flowers delivered were not as advertised on website and as explained by phone agent. Subsequently they sent me emails saying my feedback was important so I advised them of the particulars of my experience and the format said they would be responding, etc, etc. They never responded in any way though. They do keep sending me promotional emails, etc. I did not ask for refund or any other consideration and I only filed my feedback because they solicited it. Given this experience I would not do business with them again and if asked I would discourage anyone I knew from choosing Avas. I recognize that mistakes and miscommunication happen; the key is do we show customers that we care? It seems their focus is to get your money and that's it. I hope this helps them improve.

I needed the flowers in a hurry due to a death. They needed to be beautiful and able to express my feeling which they did. The process was easy from ordering to arrival and payment was easy.

I have been using Avas Flowers for about 7 months. I work in downtown Sacramento. So when I use the online service to send an arrangement to my girlfriend in Rocklin, CA, the flowers delivered look amazing. And my girlfriend really loves them...

My second purchase from the company! Both arrangements were fresh, very beautiful, delivered on time, and came in very nice vases. I found my new flower company and I'm not going back to the old one. These guys are great.

I ordered flowers for a funeral and they were absolutely lovely. I requested a special inscription on the ribbon and they followed my instructions to the letter. I am very pleased with the service I received from Avas.

I placed an order for a funeral of a friend's family in Michigan. I gave them the wrong date but Avas Flowers was able to adjust the delivery accordingly. Great service.

Recently purchased a dozen roses for a friend as I do every year. She said the flowers this year were the most beautiful she's ever received. Price was right. Service was excellent.

Living in FL, I prefer to send my mother-in-law flowers from a local florist, rather than using one of the national chains. Avas flowers are always beautiful, delivered on time, and exactly what was pictured online.

I use Avas Flowers quite a bit! Every time I am pleasantly surprised at the care they take to make sure their product is the best! I love the flowers, fruit baskets and plants they send! They have all been amazing!

I ordered flowers for a funeral from Avas Flowers. They were delivered in a timely manner and were absolutely stunning! I was pleasantly surprised! The arrangement surpassed my expectations considerably. I will use Avas Flowers exclusively from this point on.

First off I would never have written this review but they sent me an email bribing me to write a positive review here for a 10% off coupon. This kind of shady behavior will always backfire. Do not do business with this company. If you see a lot of positive reviews pop up after this, you know why. I bought 24 roses with a vase for my girlfriend's birthday a year ago and they delivered them in a box without water. I bought the vase assuming they would deliver the roses with water IN the vase; she wasn't actually out of empty vases. Nope, the vase was empty in the box next to the starving roses. Can anyone tell me what happens to flowers when they go on a delivery ride and then sit on a porch without water for even a short period time? I don't know what industry standard is but the place I used as a kid always delivered in water as does the place I use now. They even wrap it in plastic when delivering.

My first experience with Avas flowers was absolutely wonderful. It was painless and easy. I ordered my girlfriend 5 dozen roses. My second experience with them with the flowers that the gentleman had told me would look beautiful look pretty cheesy and cost me quite a bit. I thought I wasn't sure what the deal was I had to run out and buy another five dozen roses real quick for Valentine's Day cuz I knew my girlfriend would not be satisfied with them that I received from Avas.

Valentine's Day about a year and a half ago as I recall, I ordered two dozen red roses from Avas flowers (about $120.00). The flowers were delivered two days late. In addition, the flowers were delivered by "King Soopers" a local grocery store. The quality of the flowers was poor, none of the blooms survived the first 24 hours. I could have driven by King Soopers myself and saved myself $120.00 and a whole lot of frustration. I tried to contact Avas flowers several times to express my displeasure; however, my calls were not returned. Yet somehow, I ended up on their mailing list and now I cannot get off of it. They seem to change their email address frequently, so it cannot be blocked for more than a few days. As a result I get a reminder of this unpleasant experience on a regular basis. Poor quality, poor service, and I cannot escape them to this day. One star is generous.

Avas Flowers has fantastic customer service. When a local flower shop delivered my order late, the fine folks at Avas were quick to apologize and give me credit towards my next purchase. Also, I appreciate the rewards points! They've helped me save a ton of $$$ when purchasing flowers.

I have used Avas Flowers for many deliveries. The picture on my computer screen is remarkably close to the THANK YOU pictures I get texted back by the friends who have been on the receiving end. THANKS Avas for making it easy and affordable!

This was a terrible experience. I ordered flowers which were never delivered. I tried to reach Avas 4 times -- twice leaving voicemail messages and twice leaving email messages. They never responded. When I finally got in touch, they offered to deliver the flowers and give a 10% discount. They were unreliable and a terrible customer service experience, and will never use them again.

From my experience Avas contracts local flower shops and helps support local small businesses this way which is awesome. I have only ever had good experience with them.

I was able to order a beautiful deluxe bouquet for less than other sites using a promo. They also allow you to track your delivery so you can know when they are delivered. The person I sent them to was very pleased and happy.

I ordered flowers from Avas to be delivered to my sister-in-law for the following day after I placed my order. Shortly after ordering them I got a email from Avas Flowers saying that I needed to contact them regarding my order. I called and the lady (which I could hardly understand) said that there wasn't a designer there that would be able to make the arrangement. She said that they found one that wasn't associated with Avas that would come in and make the floral arrangement but it would cost me a additional $20. I told her they could deliver them another day so I could avoid the extra cost.

Called on June 6 to have flowers delivered on June 10 for my granddaughters' recital, 3 granddaughters. Well guess what, come the 10 no flowers were delivered. Made at least 7 phone calls to them and got nowhere. On the 8th call finally reached a person who cancelled my order and got in touch with another florists who sent flowers, not very good arrangements but flowers. I was charged for the original flowers 131.91. The flowers that they got were not worth 50.00. With all these complaints why has nothing been done with this co. Will NEVER even think of using them.

I ordered flowers for my mom for her birthday in September of 2015. They were never delivered! They didn't call me to tell my until 9pm that night. I decided to take a refund instead of having them deliver the flowers a couple days late. It is June 2016 and I still have not received a refund after calling them multiple times. Every time I call they give me the runaround about a different way to do a refund and tell me someone will call me back. No one has ever called me back! One of the worst customer service experiences I have ever had!

Three options are provided for your order. Basic (least expensive) Premium (same pic but promised more product) and Quality - top of the line (supposed to be the best of all) - Considering the recipient, I wanted something nice but affordable; I chose the Premium For $74.00 + tx & del. Their "promised beauty of a basket" delivered consisted of 2 apples, an orange; 2 kiwis; a chocolate pop; a candy bar and a small box of crackers. (Surely nothing near what was pictured for the price.) The requested "follow-up survey" as well as a personal email immediately after the delivery, and one posted to the customer service link were submitted reporting the embarrassment and disappointment of my purchase. NOT EVEN THE CONSIDERATION OF A RESPONSE. There are LOTS of GOOD sites out there - HONEST ONES - DON'T STOP AT THIS ONE!!!

I ordered red roses for my dying grandmother. I clearly stated I wanted the red roses and they said yes and they delivered carnations. They then argued with me and said they were roses when clearly they were carnations. They refused to correct their mistake or take any responsibility. Crooked company. They also said they were discounting from $100 to $63.00 FOR CARNATIONS. REALLY?

They sent whatever they wanted!!! Not even close to what I purchased for $103.00. They said they were local... THEY ARE NOT!!! AWFUL!!!

This is the worst experience I have ever had with customer service!! They took absolutely no responsibility in their faults of an incorrect delivery. Repeatedly offered me 20% off my next delivery. Why the hell would I ever use them again?! This is the first review I have ever wrote on any website/Company, but this was totally necessary. I do not recommend anybody use this scam of a "flower delivery company". Horrible, horrible, horrible service.

A joke if and what we may call the company (Avas Flowers) promises to make delivery in telephone scheduled time. When making the request will charge at the same time in the credit card and sends an invoice that says, "We can not guarantee delivery it when you le and either ask to cancel say so after 24 hours we can do something." Not careful ordering them promise and not fulfill. Dishonest. This was the experience I had with them. Not have whether consideration by customers. Abusive. Do not order with them.

DO NOT USE THIS COMPANY!!! RED FLAG. RED FLAG. I called Ava's Flowers the day before Mother's Day, understanding it might take a little longer. They were not delivered on Sunday. By 5 pm on Tuesday they still had not received them, so I called Ava's to cancel the order. When I got in the telephone loop, it was ridiculous the amount of time I waited, so I called the order line and requested to speak to a manager. They sent me BACK to the abyss in telephone twilight zone. I made about 27 or 28 calls, left 15 messages, when I got back to my computer, I sent 3 emails. All this can be verified. I have never been so upset, disappointed, mad, to the extreme this company made me.

Called on Friday for Saturday 6 pm funeral. I was called this afternoon (Tuesday) and told that the flowers were not delivered but they could send a nice arrangement to another address. They stated that they miscalculated the distance to the funeral home. They were also happy to give me a $10 credit towards a future purchase. I spent close to an hour trying to speak to someone to get a refund. I was disconnected, or repeatedly sent to a Customer Service Expert who gave me the same story each time. While on hold, a recorded voice told me that Avas is locally owned and operated. Each time I called, I got through to a call center.

Letter to Avas: My son-in-law had surgery on Friday and was home on Monday so I sent the medium Fruitful Greetings Sympathy basket although it was more of a get well gift. My daughter sent me a thank you text with a picture of what was in the basket and it didn't look anything like the basket you picture on your website. The following is what I read. FROM WEBSITE: Fruit and Gourmet Baskets. The size and amount of food items will increase in proportion to the size selected. In addition, Deluxe and Premium size may include a wider variety of fruits and/or gourmet items.

I called Avas Flowers to place a order for a family member's funeral in Oklahoma. The website told me that there was a special 40% off and no delivery fee. I ended up calling a Mario before lunch, and ordered a "garden" plant. He said he would have it delivered before the visitation that evening. When I went to pay it was suppose to be 49.00. It ended up being 80+. I got him to reduce the delivery charges (that was stated to be free) and placed order.

Flowers were supposed to be delivered for a dear woman's 94th birthday in a nursing home. Avas knew exactly what this was for, the message said "94 years of love!" We were traveling and actually got an email from Avas the day after scheduled "delivery" asking me to rate their service! Ha, what a joke! Flower delivery was scheduled for Monday, May 23. On Thursday, May 26, at 6 pm, I received a call telling me there had been "a system problem", so the towers weren't delivered. "Are you kidding me? Why didn't you call me the day of delivery or at least the next day?" Them: " Would you like them delivered tomorrow?" ME: "For free?" THEM: "No, for the same price." WHO ARE THESE LOSERS? What a scam... Do not EVER use these jerks!

Ava's flowers sucks. They are not local, to Stafford, TX, as they claim. Probably not family owned either. Arrangement was not delivered on time, and it was the wrong color of flowers that I had specified. After hours of ** from their customer service dept. they finally issued a refund. They also picked up the crappy arrangement, which I've never experienced. Most reputable companies, offer a refund and you keep the ** flowers. I would NOT RECOMMEND THEM TO ANYONE. Would give zero stars if I could. They suck!!!

Don't bother doing business with Avas Flowers. I placed an order for delivery. The flowers were not delivered. I called Customer Service to find out the delivery status. I was told the order would not be filled until the following day they were scheduled. They contacted the florist who said they were too busy to fill the order on time. I was not notified that delivery would be late. These were for my mother-in-law's birthday. So flowers the following day were not acceptable. I have asked to cancel the order. I will see if I receive my refund in a timely manner as my credit card has already been charged. I wish I had checked for company reviews before placing the order. Don't waste your time. Highly dissatisfied with my experience. Too bad there isn't anything less than 1 star rating.

Please spare yourself. Never, ever use this company. They are crooks, and will provide you with the ugliest, wiltiest, colorless arrangement. Like a troll pooped and they put it in a vase. Then they will treat you like trash on the customer service line. They read scripted responses and will NOT help you in any way. "Sorry, you wasted $75 on nothing. Sorry not sorry." They will give you a $20 credit to a store where everything costs at least $40. Great! I get to spend more money at this company that I cannot trust!

I put my order in for Mother's Day flowers early Friday morning. I spoke to my mother on Mother's Day, and she was having a hard day. I asked her if she had received any flowers, and that almost made matters worse, because she had not. I attempted to contact Avas but could not get through to a speaking person who could answer my question. They were only interested in speaking to someone who was going to spend money.

I had to give this a 1 star rating, because there wasn't an option for 0 Stars... or negative stars... Giving them 1 star is being VERY generous. I placed an order on 5/12. I got a text message the next day to call them, I got a VERY RUDE customer service agent, who missed his calling as an aggressive and rude bill collector. After he informed me that the flowers that I ordered were not going to be like the flowers that I ordered, that I would receive the "designer's choice", I dared to question him. BIG MISTAKE. He became loud, defensive, interruptive, and three times threatened to cancel my order and hung up on me. I called back. A lady answered and said she knew who he was and would write him up. She said that she apologized and said Mother's Day had left some of the florists with a shortage of flowers, but that the arrangement would be very nice. I said, Ok and I decided to continue with them.

DO NOT GIVE THESE PEOPLE ANY MONEY!!! I am in Florida and used the website to place an order for a friend who had died in TX. The website said Avas Flowers was a small family business and that the flowers I ordered could be delivered the same day. So, I ordered flowers for the viewing. The representative who took my order said it would be no problem to have the flowers at the funeral home for the viewing on Saturday. Saturday afternoon, I received an email that they would not be able to fill the order for the viewing. When I called, unhappily, the customer service representative, Louisa, said she was sorry but the man who guaranteed my order didn't know that the designer was not able to fill it in time but that they would have it for the funeral on Sunday. I asked if there were other flower choices that I could send she said that they couldn't get any flowers delivered and that Sunday was the best they could do.

On 4/30/2016 I placed an order via Avas Flowers website for a deluxe bouquet of flowers, boxed chocolate and card all to be delivered to my mother for Mother's Day 5/08/2016. The company automatically charged my credit card. I chose this company due to its high ratings on their website and the fact that according to their website they are located within a mile from my mother's apartment in Queens. I made several attempts to contact the company late on Mother's Day. No one answered and you cannot leave a message. There is a recording that routes you to leave a message it then disconnects you. On 5/09/2016 another attempt was made to contact someone from Avas Flowers and again was unsuccessful. The delivery status was updated on their site showing that the flowers I ordered were delivered. My mother never received her flowers.

Although the delivery service was prompt, I must say that we are extremely disappointed in the arrangement. We were sent a photo of it from the service last night and I was so embarrassed. The lack of actual flowers and abundance of greenery was shameful for an arrangement that cost nearly $80. As a former florist myself I understand costs, but this was just shameful. I had intended to honor a dear friend that passed and their family, and instead, we were embarrassed & disappointed. I do not like to complain, but I think it is important that you know that we are extremely dissatisfied with our experience with your shop.

My Mom lives in Ohio; I'm in DC. For years I used a reliable local florist near her, but they went out of business. This year for Mother's Day I googled to find another "local" florist hoping for that same hometown service. Avas popped up as being a local, family-owned business in the town next to where my mother lives. I was thrilled and called the 800 number. Almost immediately I could tell it was a large call center by all the other voices in the background - definitely NOT a small local place. Against my gut instinct, I talked to the guy about ordering flowers for Mother's Day and specifically asked if they would make it in time (it was the Thursday before). He said "yes, we can deliver Saturday," so I proceeded with the order. I was told I'd get an email receipt. No receipt came that day or the next. I emailed their customer service to confirm my order and only then received email confirmation. They assured delivery. All was OK, so I thought.

So I forgot about mother day might leave florist short on stock. Their website has no way of checking stock with their partnered florist in the state, town you order them for. They take your money, send something that the vase was supposed to be a big coffee cup called the Mug of Bloom. I opted for the stuffed over priced bear also for $18, and a full size card for $5. They send the flowers in a kitty vase. It wasn't even listed on the website. And no stuffed bear. If I wasn't told then I would have never known. Then I had to call them to get the refund for the bear. Ok, so the bear was out of stock for Mother's Day, fine but why do I have to call and ask for my money back on an item they didn't deliver on?

I ordered flowers to brighten my friends day and the flowers that I ordered was not the arrangement that was delivered to her. What I had ordered was full of beautiful bright flowers with colors of hot pink and purple, and yellow roses. What was delivered was an arrangement that contained 5 yellow flowers and a spray of 9 small light pink roses with green fillers. I called to complain and was told that they were going to have the correct bouquet delivered the next day. I received a phone call the next day stating that they were not going to re-deliver the flowers.

I'm only giving one star as it was required to give a review. Avas Flowers is a scam. Worst experience I've ever had! DO NOT ORDER FROM THEM. They are not a local florist. When searching online for a local florist remember to look for a local telephone number and address. First, I received text and emails that my order could not be delivered on the date I requested nor on the dates they guaranteed delivery...

Hey everyone. Don't bother using this company unless you are willing to make the order 4 days ahead of the date you want it. Wait, that won't work because they will probably miss that date and tell you they have an option of being late up to 4 days. I made an order for Mother's Day and it didn't get delivered till two days afterward. I have never had a miss that much for flowers delivery. "Happy Tuesday afternoon Mom!"

Ava's Florists contracted with a florist in El Dorado Hills, CA to create bouquet and deliver. I paid for expedited delivery to ensure delivery by 11am. No flowers were delivered. No notification was sent indicating there would be a delay. Called customer service (the hold recording indicated there was a high volume of calls due to holiday... Mother's Day was 3 days ago not timely on anything), I have received a refund on expedited shipping however flowers that were due by 11am have not been delivered and it's 1:30pm. First call to customer service indicates they would be there by 2pm. Second call indicated delivery by 3pm. Customer service will not give out the name of florist so you may reach them directly. I paid for PREMIUM LARGE bouquet and will post picture if they are ever delivered. Hoping quality of product better than reliability of delivery. WORST florist experience EVER.

I ordered a pretty expensive flower bouquet online for my wife's birthday, paid the extra $10 to have it shipped before 2:00 p.m. today and got a confirmation that all was well. Then I get back to my desk 1/2 hour after the latest delivery time to find an email and two texts asking me to call. After 10-15 minutes of torture working through their phone mess I finally got a person on the phone who informed me that they would have to deliver it TOMORROW.

I placed an order on Thursday May 5 for a Saturday May 7th delivery. It was for my niece's first communion. I had 3 size options for the bouquet. I went with the medium size. I ordered a balloon and small teddy bear as well. They never sent the balloon or teddy bear and the arrangement was much smaller than I ordered. It was $115.00 so it wasn't cheap. I called and a recording stating due to heavy call volume I would get a return call the next day. I never did. I sent an email. Nothing. Please do not order with this company. You will be disappointed.

Ugh!!! I've been burned by a company like them before. I should have learned my lesson the first time... in not using an ACTUAL local flower shop. Stupid me!!! I was in a hurry, trying to get my friend some flowers delivered for her birthday. I quickly did some research, and went with this stupid company for 3 main reasons: 1) The cutoff time to submit an order for same day delivery was 2:00pm, 2) They supposedly had "free delivery" for a limited time on Tuesday, and 3) They "appeared" to be a local company. I submitted my order, within the time frame cut off. I also got charged a $13.95 Service & Handling Fee... So much for "free shipping". You can call it what you want, but $14.00 is a shipping fee. By this time, I was already too far into my order, to go elsewhere. Most other places I had looked at had a 1:00pm cutoff time for same-day delivery. Well, I got my order placed and thought I was good to go.

I am very, very pissed. First of all, I have had no complaints about ordering flowers online until today. I saw an advertisement online for Avas Flowers and thought I would give it a try. I explained to the representative, Paul, that these flowers need to be delivered to the recipient today, 5-10-16. The Peace Lily Plant cost $39.99, however, total cost was $62.92. I explained that the recipient was leaving the country tomorrow to take her deceased mother to Trinidad for burial. Upon checking, I found out that the delivery is scheduled for 5-11-16. Spoke with the second representative, who told me there is nothing he could do, and if the delivery can be made to an alternative address. I do not know when the recipient will be back. So, I am out of $62.92. I suggest to others to use FTD, might be costly, but they are prompt and is a sure thing.

I placed an order 10 days prior to delivery. The delivery did not occur. I e-mailed Avas Flowers and got a response that it was on the truck being delivered that day. Again, delivery did not occur. I called and was put on hold for 25 minutes as they reviewed my order. They confirmed and said they don't guarantee delivery and that is their policy. They have awful customer service and they do not care that they treat their customers terribly. Do not place an order. It was painful to get my money back and I've had 2 calls in now and 2 hours of wasted time trying to get my $100 back that I paid. They charge your card before they deliver and then tell you they cannot guarantee delivery... What a joke!

I want everyone to be aware of this company, as they are a ripoff. Wish I had checked them out more thoroughly before ordering. I want everyone to be aware of this ripoff company. They will gladly take your money, but never deliver. I ordered Mother's Day flowers for my Mom on 5/6/16 and they told me the delivery would happen on 5/6-5/7 or 5/8/16. Then early on Sunday (5/8/16) morning I received an email from their rep, Minot, saying the delivery will be on 5/9/16. The whole idea was for my Mom to receive the flowers by Mother's Day. It is now 5/10/16 & she still has not received a delivery of flowers from this company. However, they did hit my debit card for $61.94 and I have notified my bank that we are disputing this fraud transaction. Warning: Tell everyone you know about this ripoff company & don't use them. I have also reported them to the Better Business Bureau.

I ordered flowers for Mother's Day on Thursday requesting Saturday delivery. Flowers never arrived until Monday and not even close to what I ordered! They were suppose to call me at 6:00 and never did. After being on hold for 20 minutes the best they could do was 10% off!! DO NOT ORDER FLOWERS FROM THIS WEBSITE!! MAJOR RIP OFF!!

Avas flowers is a total scam! Please take my word for it! They will rip you off, let you down and basically steal your money! The automated phone system they use is set up to absolutely discourage and frustrate you! If you're calling to place an order you will get right through, but when you call for anything else you will never reach a live person. I placed my order for Mother's day, the delivery was set up for the day before. Well today is the day after and still no delivery! BE WARNED! DO NOT DO BUSINESS WITH AVAS FLOWERS! It means nothing to them to miss the delivery on the special occasion you're planning like they did with me!

This morning at 8:24 I spoke to a very pleasant call center representative named Adrienne. Told her I needed a candy basket for my 17 year old step son whom was admitted to the Memorial Hospital in Savannah, GA. Four years ago he was diagnosed with cancer and beat it. Unfortunately he has been admitted at the hospital and tests are being done since he is showing symptoms like before. All I wanted was to cheer him up, and he expects gifts from me during his hospital stays. It's our tradition. I was told he would get same day delivery, candy, vase, card, get well soon balloon, and some latex balloons. For all this I was being charged $90.92 which I would spend more if it puts a smile on his face. A confirmation email was sent with my order number at 8:24 am. I probably should say I made this order over the phone from Kansas. The confirmation stated his gift will be delivered by 4:00 pm his time which is 3:00 my time.

Ordered floral arrangement on 5-5-16 via phone. Delivery date set as 5-7-16. No flowers were delivered. Contacted Avas 5-9-16. I called four times. I was hung up on every time! You cannot get through to a person by selecting the option re: current order. The system hangs up on you. I called back and selected option to place a new order. The rep was very friendly and apologetic, said she was putting me through to a manager to have the order cancelled and a refund sent. She lied. She put me back into the system, and I was hung up on. The third call, again selecting new order, I spoke with Estelle. Apparently she is the manager. I explained the situation again. She told me she could not help me and immediately hung up on me.

They are nothing more than liars and thieves who do nothing, but scam customers. They have ruined Mother's Day for me and my family. Charged 4 times with no flowers to show for it. Ownership should be ashamed and this will catch up to you.

I bought flowers for my mother on Mother's Day on May 3. It came out of my credit card on May 4. I wanted it delivered on Friday May 6 because I wanted to make sure she got them on Mother's Day. May 8, Mother's Day no flowers. Hours on phone, got the runaround and the day after learned the florist didn't even get the order. They offered late flowers full charge or cancellation only! No discount for my tears and my mother having nothing! No coupon, no nothing! Just late flowers or cancellation! They made a mistake and did nothing to remedy their mistake! Horrible company!

Difficulties through whole experience. They never sent email conf, so had to call back. They typed wrong email on their end. Ordered flowers early due to Mother's day, and they were not only delivered to wrong address that I found out after trying to find out why order not received, and automated service said redelivered. Mother's Day came and went still no delivery. Called back and automated service said I could get a call back on Monday – used excuse as busy holiday. Called again. Finally had a live person who sent me to billing. Billing argued and interrupted and said "Can't help. It's in FedEx hands for your order."

I ordered mother's day flowers from Avas Flowers via telephone two days before mother's day. They sent me an email one day prior explaining that the flowers will not be delivered until two days after mother's day. I called customer service and an executive of the company told me that there is no guarantee (which he kept saying warranty) if the flower order is not made greater than four days.

I can honestly say that using Ava's Flowers was one of the worst decisions I have ever made. This company is an absolute joke, and their 'customer service' is non-existent. I placed 2 orders which were supposed to be delivered the day BEFORE Mother's Day. I was assured that this would be taken care of without any issue. Needless to say, shortly after placing my order, I received a TEXT message saying there was an issue with my order and I needed to contact them. No one reached out to me directly over the phone... Ava's expected me to call them to discuss the issue. After being placed on hold, transferred to multiple 'customer service reps' and hung up on 4 times. I was finally told that my orders were not going to be delivered until the day AFTER Mother's Day.

STAY AWAY. DO NOT ORDER FROM THEM. I would give less than one star but that is not a choice. It was a totally negative experience and a total disaster. I ordered flowers for my good friend's husband's wake. They live in Virginia and I in Massachusetts and I was unable to attend. I called on Sat 16th and requested them for the next day Sun 17th to be delivered to the wake. The time of the wake was 2pm. The woman on the phone said she would have them there for 12noon. OK great! A whole day goes by. It's now 5mins before the wake is to begin on Sun 17th, and I get a text from Avas asking me to call them. Turns out they can NOT deliver now on Sunday as their vendor is not open. This is 5mins before the wake mind you!!! This is not a "Congratulations" set of flowers, or "Happy you got your new job" flowers. This is a death and a wake!!! You need to get the flower there on the exact date as requested.

On May 2, 2016, I placed an online order with this company for a delivery of Friday. I received an email the following day for me to contact them. They proceeded to inform me they could not find a local florist to make the delivery unless I would pay $30 more. I cancelled my order and they sent an email that they would refund me. Still waiting. I placed an order from another company, and the order was just delivered and was 30% less expensive. I will never use their service again or refer them. Very, very poor customer service.

They are the worst. I ordered funeral arrangement 1 day before, took one hour to place this order. They charged my credit card twice. 10 min before delivery time they texted me that they were unable to make a delivery because they were not able to find a designer. I was not able to arrange for anything else within 5 min before the service. I was not able to attend the funeral and hoped that I will send flowers arrangement to let the family know that they are not forgotten in their sorrow.

They are not a real florist. They did not deliver what I ordered and their customer service team consists of amateurs who cannot even spell customer service. DO NOT USE THIS COMPANY!!!

On 4/14/16, I ordered flowers from them to be delivered today and they never delivered them. I called their customer service and was placed on hold. As soon as the representative confirmed they were not being delivered today, as requested, she placed me on hold and never returned to the line. Order at your own risk.

Avas Flowers is basically an internet scam. They place false review ratings in their ads and on "paid for" review websites. The real reviews show they have a 2 star rating with both Google and Yelp and a 1 star Consumer Affairs rating because they are HORRIBLE. Yet, Avas shows a 4.7 star rating on their website. After having the worst flower arrangement I have ever seen from a florist – total garbage. I have called numerous times and emailed – no response after sending photos to them. DO NOT BELIEVE THESE PEOPLE. Do your homework and read the reviews on Yelp, Google, BBB, and ConsumerAffairs.com. They have an "F" rating from the BBB.

Avas Flowers has to be the worst company I have dealt with in my life. At checkout after hearing there was an exorbitant service, I told the clerk to cancel the order. He put it through anyhow. When received a text the order was delivered, I called and after 30 minutes an exceedingly rude customer service agent gave no service whatsoever.

This company is not a real florist!!! They got my customer's email somehow and emailed them and pretended to be me!! They are thieves!! Overcharging and ruining the floral industry. False advertising!!!

The only reason it gets any star is because I have to give one. I will NEVER order from them again. They not only were TWO DAYS LATE delivering the flowers, but after contacting them three times, they still didn't care, and they didn't show up again after they called to let my friend know that they were on their way and gave her a very specific time. Their fix? "$20 store credit." Yeah, what am I going to do with $20 store credit? Never again, EVER. Horrible, horrible, horrible.

I ordered flowers from Avas flowers for my wife on Valentine’s Day. They were supposed to be delivered to her job, but that is not what happened. Not only did this company not send the flowers to my wife's job, they handed them to her in a parking lot on her way home from work. The only reason my wife received the flowers was because she asked the driver what building they were looking for, because the buildings were closed for the day. They told my wife the flowers were for her, and they looked horrible! I took pictures of them, and sent them to the company, and they did not refund my money. Their customer service is horrible! Their entire operation is the worst I have ever seen from an online flower company. I highly recommend anyone avoiding this company like the plague.

This has to be one of the worst customer service experiences I've ever had. Ordered flowers to be delivered on Saturday, April 16 for my sister's birthday. Specifically chose Avas and that arrangement because they advertised same day delivery in big, bold letters throughout the website. Placed the order and there was no indication that they would not be able to deliver them that day. In fact, I was given an option of several different times to choose from for that day. They sent an email stating that the delivery wouldn't happen until Monday but never called me (I provided my phone number in their online form). So I didn't see the email until today.

I had the most horrible experience with Avas Flowers that you could imagine!! My older sister (dying with pancreatic cancer) is currently being cared for by Hospice and since I live more than a thousand miles away, two days before her LAST birthday, I ordered a large floral arrangement from Avas Flowers and paid an extra $19.99 to have the arrangement delivered before 11:00 a.m., so they wouldn't end up arriving late on her LAST birthday alive. At 11:33 (a half hour after the time I paid extra to guarantee), I received a text message from Avas Florist requesting that I call their 800 number. When I did, I was brusquely informed that the local Avas affiliate "does not deliver to the street address (of my sister)" - which is absurd, since her house is less than 4 blocks from the downtown area of a small Kentucky town.

Ordered flowers online on 03/29/16 and paid $100 for a 3/31/16 delivery. On the afternoon (3 pm) of 3/31/16, received a message to call about my order. No flowers delivered and wanted and additional $65! I was told they could not find a local florist. Cancelled order and found a local florist (thanks to the funeral home). I do NOT recommend using this company.

I placed an order with Avas Flowers because the website indicated they were a top rated LOCAL florist in Eagan, MM. Approximately two hours after placing my order I received a message to call Avas. When I called the woman informed me that their designer required an additional payment of $15.01 to ensure the product would arrive "as pictured on our website and on time." When I asked for an explanation of why they couldn't fulfill the order and delivery at the agreed upon price my credit card had been charged, she just kept repeating the same thing. I asked for a supervisor. She put me on hold for 4 minutes before coming back on the phone to tell me that a supervisor wasn't available, but she had talked to the designer who said they could do it as requested, for an additional payment of "only $9.99".

When my 100% Irish uncle died on St Patrick's day I ordered a shamrock arrangement of green carnations from this company. It took me 25 minutes to place the order with the salesperson. She must have asked me ten times what my name was and still managed to misspell it on the card. The salesperson stated she had to ask one of floral designers how much a Shamrock would cost to make. They send me an email receipt for the flowers that had a attached picture of the arrangement. It stated no photo attached.

I ordered a wedding bouquet for my best friend's wedding and they delivered a vase. I called the company and told him "my bf will be getting married in the morning" and he said "you ordered a vase" and I told him "I didn't." He said they're busy tomorrow for Easter and nothing can be done. I asked to talk to the manager and he said, "I am". How horrible of a human being. Her wedding day, no bouquet. Don't buy from Avas.

An expensive funeral arrangement I ordered never arrived. It was to represent 5 members of my family for a relatives funeral. AVAS lied and said it was there a day earlier when it actually was still at the florists. Nothing they can do will make up for our embarrassment even if they do refund the money which they refuse to do.

On 3-14-16 I contacted Avas Flowers to use their next day delivery service. My daddy passed away 7 yrs ago, but it's like yesterday to mom. I was sending the flowers to make her day a happy one. I had to pay $9.95 extra to have them there before 12:00... Okay a special day! They never arrived. I was so shocked & hurt for my mommy.. Avas told me they tried to reach florist, but they wouldn't answer. I was so Unhappy. Long story short.. Flowers got there on 3-16. Mommy was happy. Saw 2 days later, crap thrown together not what I ordered or paid for. Wrote to Avas and received no answer. 2nd review, oh I was told I would not get any money back. I don't know how they stay in business!! They will never have mine again!

I ordered flowers on a Friday afternoon to be delivered the next day, Saturday by 6 pm. I received a message at 2 pm on Saturday to call customer service, which I called about 2:30 pm. It took over 15 minutes of waiting to reach a person who told me that the arrangement I chose was "out of stock" and I either had to accept a new delivery date of 4-5 days later or accept the "designer's choice". I would not be able to any photos nor would they describe what a designer's choice would have in it. Also, they could not explain why it took so long for them to call me and let me know this (i.e. 3 1/2 hours before delivery deadline).

My experience was horrible! They advertise same day delivery and I ordered my daughter's birthday arrangement 2 days before. I paid extra for delivery before noon. By 12:45 no delivery had been received. I called the customer service line multiple times and what a joke going in circles before finally getting to a live person who was no help at all. The local delivery shop was not answering. We went to lunch for my daughter's birthday and returned at 3:15. Still no delivery. By then I was not happy. I called customer service again and they still could not get an answer from the shop.

Flowers were ordered online on March 3 and the arrangement was supposed to be delivered on March 4. When our coworker returned to work on March 17, she had NOT received her flowers. I had already paid for the flowers via credit card. I called Avas and spoke with a gentlemen on March 17. He explained to me what had happened, apologized and had the flowers resent that same day from a florist in Westerville, Ohio. I received a picture of the flowers received and they were beyond disappointing. They looked like they were a week or two old and the only item that looked like the picture was the vase.

I too, thought this was a "local" company. I'm really disappointed with lack of customer service and resolution. I placed 2 orders, a few minutes apart. Both orders going to the same residential address and same person. The first order (basket & balloon $108.93) arrived on-time. The second order (fresh flowers $59.93) arrived a WEEK later in very poor condition. I am trying to get a refund for the flowers. It has been over a month...

I called Avas Flowers at 8 am to be delivered to the residence of my Mother-in-law on Thursday, 3/10, using same-day delivery. She was to take an arrangement to the funeral service of her husband the next day. I paid $90 for the premium arrangement. Later that morning, I was called and Avas said because I "missed the truck", they could not deliver the flowers that day. They offered to upgrade my flowers (which is peculiar, since I had already ordered the premium arrangement), and that they would deliver it first thing the next day. I told them they had to be delivered before 1 pm before leaving for the service.

If this is a "family business" then it's a family of robots. The only contact that a customer can reach is an obnoxious, multilevel telephony system and... finally... if you're lucky and willing to waste an hour or more an actual human who barely speaks english. 15 minutes after I placed a delivery order, I tried to change the address. There is no way to speak with a human. It took an hour to get this done. The fool I originally spoke with clearly didn't understand english, and I had to ask for a supervisor at least 10 times and then was put on hold for 20 minutes. She finally "fixed" the problem, but my friend hasn't received these flowers, that were to be delivered to her workplace and it's 4PM. There is no way to get information on the status other than the fact that they haven't been delivered yet. DON'T USE THIS EXPENSIVE AND HORRIBLE FLORIST!!!

Ordered flowers for my aunt's wake/funeral. They confirmed they were delivered. We were there -- they weren't. After going back and forth with them, they finally determined they "delivered to the wrong place". They wanted to re-deliver (a week after the funeral??) then wanted us to accept a store credit. We had to go round and round with them to get a refund. In the meantime, we didn't get flowers for my family member's wake. Don't order from this so called florist!

First, on their website they show ratings from different sources, such as Google as being above 4 stars. They are all wrong, they never move away from a 1 star rating. Big banner on site said "free delivery, today only! And 40% off. No. Went all the way to the end of my order and no discounts were taken, plus a service business charge showed up instead of a delivery charge, that was 12.95. I won't be doing business with these people.

This place is a straight ripoff! They do not stand by their work, and could give two ** about the customer. Trust me, what you see is not even close to what you get. And then to act like there was no issue, was even more appalling. Keep it moving, and select a florist you trust. This company is by far, not the one.

I placed an order for balloons to be delivered to my mother for her 72nd birthday since I live 8 hours away from her. Needless to say, my mother never received her balloons. I tried for hours to get an actual human to speak to, but when I did, I was placed on hold. Then was told they would have to do an investigation. The investigation couldn't be initiated until Monday because no one from the local shop was available to talk to as they are not open. I stated that since the company wasn't open it was fair to say that the delivery wouldn't happen and he said yes. So I said then I should be able to get a refund and was then told no that they would have to do an investigation. I then asked if what I was being told was I would probably not get a refund and he slipped and said yes. I don't recommend anyone use this company. SCAM!!!

We wanted to send flowers for a very dear friend, whose close family member passed away. I placed an order over the phone and was told that it would arrive by 3 p.m. on Friday, 2/26/16; they also stated I would receive an email confirmation once the arrangement was delivered. Friday evening passes - no email. Saturday morning, the time of the actual funeral/burial service, still no email. I checked the order status on their website and it stated they were "attempting to re-deliver". Saturday afternoon, I called them and ended up speaking to 4 different people that had the audacity to tell me, "Sorry for the inconvenience. We are attempting to re-deliver." I asked each person how are they going to attempt a re-deliver to a funeral that has already concluded. No one could answer. Also, they refused a refund, which will be settled from a credit card dispute or small claims court.

Scam company posing as a local florist. Their website is deceptive and their ordering staff is completely dishonest. Ironically, the floral business is a service that is based on caring and Avas doesn't care about anything except making money. My ordering clerk online pretended to confer with the floral designer (total scam: shop in Alaska, ordering people in New Jersey and they lied about this). Promised to send 6 coral colored sweetheart roses with two stems of orchids plus other of the freshest flowers they had at the shop. I specified NO DAISIES OR CARNATIONS. They sent a pre-made cheap end arrangement of daisies and carnations. I would never have known if my friend had not sent the photo. No response by customer service in New Jersey. They disconnect your call after 15 minutes on auto hold, "in order to serve you better".

DO NOT order flowers from this company! I paid $100+ for a special order of peonies for Valentine's Day. When I received them in the box the flowers were dead and wilted. As you can imagine my frustration as these were for Valentines. I contacted Avas Flowers and I spoke with a supervisor who said they would reship my order and issue me a $20 store credit and upgrade my order with next day shipping to my home. They also instructed me that these particular flowers are very delicate and needed to be hand delivered. I received them tossed in a box by UPS.

ABSOLUTE WORST FLOWERS AND SERVICE EVER!! Do not order from here. I paid $75 for an order of Peonies, received 6 with no vase. ONE flower had bloomed, one was completely dead, and 4 in bud form with no chance of blooming. Have now had them for 5 days and the only thing that has changed is the one flower that had bloomed is now dead. The 4 buds have not changed. I tried contacting Avas, offering to send pictures, and received TERRIBLE service over the phone. Customer service rep was very rude and offered no help or sympathy. Absolutely amazing. Ruined Valentine's Day for me and the recipient. Again, do yourself a favor a DO NOT ORDER FROM AVAS!!

Avas Flowers is a complete and total scam. They are quick to take your money, but are difficult to get in touch with, and do not deliver the product which they promise. I ordered flowers to be delivered to my girlfriend on Valentine's Day at work, and when I call on Valentine's Day they inform me that they have no one that can deliver in that area... what!!! Then I tell them to switch the location to my home since she will not be at work the next day when they PROMISED they would be delivered. Guess what? No flowers.

I originally called Avas Flowers to ask questions on how their orders are processed due to the fact that some of the companies I called explained they send you the vase and flowers in a box and you arrange them yourself. I was looking for an already made arrangement to be delivered. I was very dissatisfied from the end of my phone call placing the order and still am. I have all the conversations from beginning to end and you have my permission to take and use what is necessary to reach public awareness about how Avas does not stand behind their policy of "Same look and feel" and "100% Customer Satisfaction". I did notify them in each email that I had intentions of filing my complaints through Consumer Affairs, not as a threat but to raise public awareness of how they fail to abide by their statements.

I am extremely disappointed with the arrangement I received today. I asked for an arrangement of all purple flowers. I was told the flowers would all be purple and so would the bow. Most of the the flowers are not purple and many of them look tired and withering.

Beware of Avas. They are a very deceptive company. They promote themselves as a local florist so I actually thought I was talking at first with a company based in the town that would deliver flowers to my mother-in-law for Valentine's Day. I called a few days before Valentine's Day and they assured me my flowers would be delivered the day before Valentine's Day. They advertise free delivery, but charged me $13 service fee which they said was standard and that all florists charge this whether or not they tell you it's included. I was annoyed but went forward with it because I felt sure she'd get the flowers early. The day they were to deliver my flowers, they texted me to say there was a problem with my order.

I ordered a $90 arrangement which looked really "deluxe" in the photo, but in the end it included 3 rose stems, 3 clustered rose stems (much cheaper than large "tea" roses), 3 lily stems and some other misc flowers. Comparable to a $39 grocery store arrangement. After many calls on my part, all they would offer was a $15 store credit. I told them to keep it. After I ordered, I looked up the New Jersey BBB and saw they had a F rating, but it was too late. So many complaints on BBB - I could not believe it. Take my advice - look for a neighborhood florist with an address you can identify and order direct from them. Pics show what I ordered and what I actually got.

WISH I COULD RATE YOU ZERO STARS... I WOULD... They are absolutely horrible! Delivery was a day late. Left the flowers outside even though I gave a recipient phone number. Needless to say the arrangement was wilted and looked anything but pretty after sitting outside overnight. I tried to call seven times. If you call to resolve a problem, you are put into a recording loop, kept on hold for ten plus minutes then the call disconnects. Basically I dumped $63 into the garbage. Thanks a lot Avas Flowers for a big bunch of wasted time and money. NEVER AGAIN.

First of all, we are a gay couple. My boyfriend was living in California for a little while & I decided to send him flowers through Avas one day just because. His name is Paul. They delivered the flowers with "Paula" on the order, on the special note card too. This, I overlooked because "maybe it was an honest mistake". So now it's Valentine's weekend of 2016 & Paul & I live together in Tennessee now. I ordered a big expensive arrangement for Paul to be delivered ON Valentine's Day several days ahead of time. I get a text a few days later telling me to call about my order. They tell me "We can only deliver it the day before Valentine's Day. We're sorry for the inconvenience. Also, it will be a late delivery."

As per subject. This is the worst company I have ever dealt with and will never order from here again. I placed an order with one of your sales rep thinking that everything was going to be fine. Your company proved that one wrong. After placing the order with the nice sale associate she, not once, informed me this was a holiday time frame and the flowers could be delivered 4 days after the intended date they needed to be delivered. After placing my order, this company taking my money right away, I get an e-mail after hours stating that they were unable to deliver my flowers until the 16 Feb. Kinda defeated the purpose of why I set up a delivery date.

I ordered a small flower/plant basket on the Thursday before Valentine's Day 2016. The price was $52.00 plus tax and "handling" fee. The delivery was to be at an Elementary school which dismissed at 3:00pm. I advised, when placing the order, that this was a school and requested to be delivered before noon. The delivery was made at 4:01pm with confirmation email of same sent to me. The recipient was a teacher there and the only reason she received the delivery was because she stayed past her usual departure time to do some extra work after class for the next day. That's the first thing.

I called and ordered 2 valentine's arrangements. 1 for my wife and 1 for our good friend that just lost a loved one. It came to $154.00. I said, "That was too much". They said they wanted my business. 2 negotiations later we settled on $126.42 I'M HAPPY!! 4 hours later they call back and WANT $30.00 MORE. I'm UPSET... They said it was because it's a holiday and roses went up. I placed the order on February 9th. Really, they don't know roses go up for Valentine's on the 9th of February. Give me a break. I tell them it says on the front of their webpage "SATISFACTION GUARANTEED" AND THEY REPLY, "I'm SORRY" and I reply, "You're right. You are A SORRY COMPANY." Then they tell me it's going to take 5-7 business days to refund my money, but they debited my account while I was on the phone placing my order. PLEASE DO NOT DO BUSINESS WITH THEM.

I ordered flowers last night to be delivered to my daughter's roommate today. They charged my card right away. This morning I received a text saying I needed to call them to get my order processed. The rep I got said I needed to pay $20 extra because the delivery was farther from their designer than they thought it would be. I told him I thought that was kind of odd. He then asked for my credit card number which I refused. I asked supervisor why the night before it was one thing and now another. He said that the designer they usually use couldn't do it so they had to get one farther away. Most GOOD companies would have just eaten the $20. I asked the supervisor for his supervisor and he said that he was it. He didn't offer any sort of compromise and just kept requesting my credit card number. I asked for an immediate refund, which is the only thing that went right. Don't use them!

Poor customer service, take it or leave it attitude when the order was not fulfilled. For my daughter's 5th Birthday I order a premium flower arrangement, teddy bear, box of chocolates, mylar balloon, Birthday card and pink vase. What she got was average flowers, well below the $75.00 cost, no teddy bear, no chocolates, no pink vase, and no mylar Happy Birthday Balloon. Requested a full refund and was told by supervisor Renick, "She got the flowers didn't she and I can't promise you anything else with regards to refunding the items you claim she did not get." The total on the order was $125.00. Avas's delivered on about 10% of that ($12.50). Shop elsewhere for the Holidays and celebrations.

Flowers were not fresh and more greens than blossoms. Flowers expensive ($68), $13.95 service charge but "free" delivery. I contacted customer service to let them know the bouquet was unsatisfactory. The response: "After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly." They offered a $15 credit. Why would I spend more money with them when I was embarrassed by the gift I sent. The $15 credit just covers a bit more than the service charge. Horrible!! Buyer beware.

Horrible experience. The flowers we ordered were NOTHING like what was delivered. We ordered an $85.00 wicker basket of colorful flowers (purple, yellow, green, and lavender). The flowers delivered were maybe worth $40 and were white, pink and red. None of the flowers in the description were included in the delivered flowers. Instead of a wicker basket they were in a cheap white plastic vase that looked horrible. I filed a complaint and submitted pictures. It didn't take long before they said there was something wrong with the order and they would talk to the designer.

I ordered flowers from here for a new baby. They processed my payment then about an hour later texted for me to call them. They had my number and didn't bother to call. I had to try 3 times to get through to a person as I kept ending up in a conference call with myself? They tell me they have no way to deliver to that address can I deliver somewhere else. That is the house they live in, really? Then try to upsell me for $20 to hold it for Valentines Day. Again really?? This is a new baby. I get through all the nonsense, finally get the order cancelled, and find out I won't get my money back for 10 days. They shouldn't have processed payment if they couldn't deliver. Unbelievable business practice and customer support is a joke.

This company should be looked into for false advertising and ripping off consumer. I ordered what appeared on their website to be a beautiful arrangement for my daughter who just gave birth. When I called to place order, the person asked if I wanted balloons. I specifically said no. When I saw the invoice later that day I was charged for two mylar balloons and a large greeting card, also not ordered. When I called to complain, they said they could not refund as it was already out for delivery. What arrived to my horror was a floral arrangement that looked absolutely nothing like what was advertised and was delivered in a Price Chopper box!! So the arrangement came from a grocery store. There were no balloons, no large card and three of the roses were half dead.

I ordered a bouquet of flowers to be sent to our daughter for her birthday. The order indicated that this would be delivered to the school where she taught and that it would be delivered before 4 PM. The flowers arrived after 5:30. Fortunately there was still someone at the school to receive them. They weren't even close to what the picture showed they would be. When I called the company I was told that they were like the picture in "color and feel". Yes the colors were the same but about half the flowers. I said she did not receive $50 worth of flowers. Their reply was, "Ma'am you didn't pay $50." Of course the woman was right. They were to be $49.99. This company is a rip off and I will never use them again. Waste of money and very frustrating.

DO NOT USE AVAS for your flower order. The worst customer service I have ever experienced. You are not dealing with the actual florist. This company is a third party that just takes orders and who knows what florist they are sending your order to. My order got messed up by them and they refused to refund me for the full amount. They wanted to give me a credit for another order in the future! I am fuming. These people are crooked and care nothing about the customer.

I ordered flowers for one of my Granddaughters' birthday on 1/20/2016 for delivery 1/21/2016. Avas advertises same day service, delivery to local areas, etc. - all items that would indicate there would be no problem with delivery on 1/21. By 7PM on 1/21 I was on the phone with Avas asking why the flowers had not been delivered. The customer agent said she called the local florist but of course they were already closed for the day. I left an email at the email address they request you contact them at but did not get a response.

I tried to call a local number for a local flower shop and got Avas. Not only did the arrangement not show up, but two days later, at night, some tired, sad looking roses got delivered. I did not order Roses. I ordered an $85 birthday beauty with an upgraded card. I'm just embarrassed and pissed. I initiated a charge-back with my credit card after 4 failed attempts to rectify this nasty situation. This is not a reputable company. In no way are they reputable. Even Pro Flowers (which I use as a last resort) is better than this bogus company. The corporate office is located in NJ and the CEO is Jorge Delgado. He also has a LinkedIn account.

I paid for a Standing Basket arrangement for my Uncles viewing (wake) and burial service. When I arrived to the church, I was disgusted to what I saw. I paid $10 extra for a sympathy banner that read "In Loving Memory". It was never put on my arrangement. AND it did not come with a stand!!! It was on the floor next to his casket and it kept falling flat on its face from lack of green foam to hold the flowers. They used a light weight cheap thin plastic container on the bottom that was too light to hold the weight of the flowers.

Problems with communication, delivery, and worst of all the flower arrangement for a memorial service which was not appropriately sized, overpriced and poorly arranged. Their response was they felt it was appropriate and had the "same look and feel" as the pictured arrangement. It didn't and it was an embarrassment to give it to the grieving family. I should have purchased an arrangement from a grocery store, would have been MUCH nicer!

I ordered flowers for my mom's last week at work before retirement. The product that was sent was NOT at all what was presented in the picture. In fact, I was embarrassed of the flowers that arrived, knowing I had sent them. I realize they were a substitution, but they lacked fullness, had way too much greenery, and in fact, we're just plain ugly. Avas Flowers chose not to rectify the situation, and did not offer any solutions.

Ordered from their very impressive website which I now know is nothing but PHONY. They are by far the worst online company I have ever dealt with. They do not send anything close to what you have ordered and are not at all concerned about ripping people off. I hope they get the just due. I had several phone calls and emails which included pictures of the mess they sent. They promise at first to rectify the situation but that's just not at all what they will do. Please stay clear and far from this company unless you feel the need to throw away your hard earned money.

I needed flowers for my anniversary. I selected the date on the website (which was not greyed out or blocked) and ordered the flowers for that date. Tried to contact on the delivery date and the only contacts were automated. It was my 20 year anniversary so I had to buy supermarket flowers which still did not end well. After the weekend I finally reached a live person only to be told was "It's not my fault didn't you read the full page agreement on the webpage." The understanding I had based on the webpage was that I was supporting my local florist. Again false.

I ordered flowers for a friend's 60th birthday on December 30th, 2015. They were to be delivered that afternoon. Late in the day I received an email that they weren't going to be able to deliver until the next day. It was not a holiday, the weather was fine, there were no accidents blocking the roads or other types of crises. I attempted to cancel the delivery since I only wanted it if it could be delivered on the birthday itself. My request was ignored and delivery was made the following day. I had not only emailed them, but I also tried calling the company via skype since I am currently out of the country. Their phone system does not let you talk to a person at all no matter which route you take through their "menu" of options... And there is no option to discuss problems with an order.

They are a Phone Bank that pays to have web crawlers say they are located all over the country. They are not. You will get a much better product by calling the REAL Local Florist.

I am completely and totally disappointed and dissatisfied with the service I received from this company. I ordered a $39.99 bouquet with an additional $10.00 for candles to be delivered on Christmas Eve to my very special family members' Christmas dinner table. Not only was my order not delivered until the day AFTER Christmas, but I was also unknowingly charged $3.95 for a card, $4.95 for a bow, $13.95 for handling and $9.95 for delivery. None of these charges were made known to me until I called customer service to express my unhappiness with the delivery process. I was personally guaranteed by a representative that my order would be delivered on Christmas Eve and then received an email saying that it couldn't be delivered until the 28th.

Do not waste your money or your time. You WILL NOT get what you order or when you order it for! Reps are rude, customer service horrendous, NOT A LOCAL FLORIST!!! Do your homework and shop local. Not at some fly by night wannabe franchise type florist!!! Shame on Avas for misleading the consumer.

Dishonest all around. They advertise as a local company, but do not be fooled, they are not. They are located in NJ. They tack on extra fees at the end of the transaction when you are unlikely to back out. They heavily advertised free shipping on website, and in my shopping cart I was given free shipping. Then at the end of the transaction when I'd spent a 1/2 hr making the order they tacked on a $13 "handling fee". Completely slimy and dishonest.

I ordered a flower arrangement that was "deluxe" and therefore the arrangement was to be "as shown" on the website. It was to be yellow roses with deep fuchsia asters and tiny fuchsia fill roses and hypernicum berries. Instead my aunt received a VERY UGLY arrangement with only three (instead of six) pale yellow roses and pale pink carnations with ugly blue status. It was awful and not at all similar to the arrangement I ordered. When my mother visited my Aunt four days later she sent me a text with a picture of the arrangement and I was SO embarrassed to have sent something that looked so cheap and ugly.

I placed an order with Ava's Flowers the morning of December 11, 2015. The order was for a fruit and flower basket to be delivered to a funeral home for a visitation. I chose an arrangement that indicated Same Day Delivery, and in placing my order, requested that the order be delivered before 7 pm as visitation ended at 8 pm. My order was completed, and I was sent a confirmation email.

My Mom ordered flowers on Dec. 5 to be delivered on Dec. 7 for my 50th Birthday. When she found out that I had not received her gift she contacted Avas Flowers who said that the florist that received the order could not complete the order that she placed and wanted to charge an additional $100. They assured my Mom that they would use their own source but would not be able to deliver on Dec. 7th but December 8th. I stayed home all day on the 8th. She was assured again at 5:30 PM that I would receive the flowers tonight. Well, still no delivery and my mother feels terrible. What a terrible way to do business, I hope they refund her money and they can keep their flowers. So much for feeling like you have given a beautiful gift for a beautiful occasion. Do not do business with this company!!!

Worst customer service I have ever received from a florist site. I ordered flowers for my mother-in-law's funeral on a Wednesday to be delivered on Friday. They could not fill the order as what I had ordered but did not notify me until mid-Friday afternoon and then could not offer me anything even close to what I wanted. I had just flown in for the funeral and did not have time to find another florist so I had to settle for cut flowers and then they did not even give me the color I wanted and left the bow off the arrangement which I had specifically ordered as an extra touch.

I ordered flowers online through Avas Flowers to be sent to my Mother in hospital after having surgery. I paid for rush delivery. The next day I found out that my Mother never received the flowers even though they sent me a confirmation email. I of course called the company to find out what happened. They continued saying that they were delivered to the flower room at the hospital. I called the hospital and the flower room was not open. My Mother then began having hospital staff search various locations in the hospital because no one knew where the flowers were. For three days staff searched for the flowers. Finally, my Mother and I discovered that the flower company wrote the wrong name on the card and she had the flowers all along.

I needed to send flowers to a funeral across the country. I called Avas and asked if they were local to the area. He said yes he was. So I ordered a spray for the funeral over the phone as I was traveling and had no access to my email. First- the salesperson fast talked the price up with this and that. I finally got him to slow down with what was I getting and eliminated a couple of things. Still a $200 order. He had all of the info for the wake/funeral/etc so I thought they must be local. This was on Wednesday morning. Thursday afternoon I get a text msg that the flowers have been delivered. Who wants flowers delivered 24 hours ahead of time?

Flower arrangement should be the only one thing that Avas Flowers know the best, but I was not only wrong but also absolutely regret to have dealt with them. I ordered a White and Pink Sympathy Fireside Basket (large $149.99+tax), with additional $9.99 delivery charge, specified less pink with more white. Reconfirmed twice to be delivered before the service. But it arrived late, service had already began. What a embarrassment to me. Flowers were shriveled up, didn't look full arrangement, didn't even look anything close to their webpage. In fact, the arrangement was sloppy, absolutely shocking.

My grandmother resides in Arkansas, and I reside in Phoenix, AZ. I looked up Ava's Flowers because it was close to her, and it had "great customer service" as touted on their website. The flowers looked lovely, so I thought, why the heck not? I was so very wrong. If flowers cannot be delivered to an individual, then it is logical that the sender not be charged for half of the cost of the flowers for non-delivery. What made this experience escalate from bad to terrible was that the customer service rep went from offering a small re-stocking charge, and proceeded to "talk with a manager" and charge me double what was quoted. This was the second mistake made by the customer service team.

I called and ordered an arrangement that needed to be delivered on Tuesday October 20. I placed the order early on Monday morning, and they guaranteed me the delivery by 4pm on Tuesday. They processed the payment for the arrangement that I wanted and continued to guarantee the delivery. I asked for them to call me to confirm that the delivery was made, and never heard from them. I called them to ask about the delivery, and they then continued to tell me that the flower arrangement was out of stock. With no call, or any sort of communication did they tell me that they didn't have it. How can a place tell me it would be delivered, and ask for payment, but not know if they have the flower in stock. The customer service was absolutely horrible. When asking for them to refund my money, they then tried telling me that they would just discount the arrangement by 10%. This was the worst experience I've had and I will never refer them to anyone.

My daughter ordered flowers for me after a surgery. What was delivered was a wilted and brown bouquet. I called to complain and someone very friendly on the phone asked me to send pictures. She assured me a new bouquet would be delivered the following day. I took pictures and sent email, and received a prompt response from someone named Tishante ** that she had contact the local florist and would follow up with them and with me.

I placed an order for a medium size lavender sympathy standing basket. The price was $89.00. Delivery was $9.99. Tax brought it up to $107.00 to be delivered to my grandson's cemetery plot. I was so disappointed, embarrassed and hurt to see the arrangement they delivered. It looked like a $39.00 arrangement or less. It was not at all what I ordered. I told them I wanted it to look exactly like the picture they advertise and to be on a stand the same way they advertise it. They said ok and began typing my info. I ordered it to be on a stand. It was set on the ground. The ribbon was dark purple. I ordered lavender. The flowers were red, purple and white. I ordered lavender and white only with greenery. The words on the card were wrong. Some words were missing. They put "from grandpa" instead of grandma. My grandson's grandpa is deceased.

Not a local florist like I thought. Ordered a $64.99 dish garden - they sent a $34.99 mum in a basket with the price tag still on it! After numerous calls and emails they offered me a $13.76 refund and a $20 "Store" credit. Are you kidding me?! You're going to rip me off $65.00 and think I'll use your company again!? Worst customer service and accountability I've ever seen! Ridiculous! Buyer beware - stay away from Avas Flowers.

When her husband said the flowers never arrived I called for FIVE days to get a response. My friend's husband scoured the hospital and front desk for the carnations and no one had them. This horrible group of people refuse to give me a refund.

Horrible experience with this company! I ordered Mother's Day flowers and selected a Saturday delivery. Not only did they not arrive but they referred to a policy buried under legal jargon that states this date is just an estimate. I called on Sunday to let them know that the recipient would not be home from noon-7 and that the front porch gets full sun all day. I asked them to leave them in another location instead. Turns out they delivered them during the time mentioned anyway, and left them on the front porch in full sun. The recipient came home to $70 of wilted/dead flowers. When I called them to complain, they refused to take responsibility by stating there was no record of my request earlier in the day, only a note that I had called. They refused to issue a refund and said I couldn't talk to a supervisor. DO NOT SHOP HERE!

My friend of 25 years, mother passed away. I sent an orchid from AVAS flowers. I placed the order online, but prior to doing so, I called and spoke to a representative over the phone. I asked her if the online photo closely resembled what would be delivered. She actually stated that the plantar was "exactly" the one that would be used and that the orchids were huge and healthy and beautiful. Well, when I arrived at the viewing I could not find my large, beautiful orchid. After about 30 minutes I finally came out and asked my friend if it had been delivered. She directed me to a table in the back of the room where some pictures and memorabilia were displayed and it was standing on the back corner of the table, max 14 inches tall, 3 or 4 small blooms and in a 3 inch terracotta pot!!! I was so humiliated!!!

The experience was so horrible that I had to write a review!! My fiance's grandmother passed away and to show our respect, my mother and I ordered what was suppose to be a beautiful 3 1/2 feet tall Peace Lily or Spathiphyllum in a Basket. When I called to place the order, I asked the guy taking my order out of Lumberton, MS if he could confirm the plant was in stock and able to be delivered prior to me placing the order. The guy put me on hold to double check. He then stated that they had one that was 3 1/2 to 4 feet tall and it was very full and gorgeous. He also stated that they could guarantee that the plant would be delivered at the latest an hour before the funeral service, with an extra charge of course. I placed the order that was originally $79, that with all the guarantee charges added up to about $120. I received a call an hour later confirming the delivery address and to let me know that the plant was on its way to the church. I was impressed of how fast they were.