Avas Flowers Reviews

Flowers weren't anything like the picture! Pictures had gerberas, daisies and there wasn't one. Which is why I picked the flowers as they are my mom favorite and they offered me 20$ on next order but I will not order from them again. And they basically said "well then there is nothing we can do." I don't understand how they got a 4.7 star on Google.

I looked online for shops in Pasadena Texas and this was listed Avas Flowers. This is NOT a local Pasadena, Texas Flower Shop, they are located in New Jersey! Why would I want to send my order to New Jersey? They are sending it back to a shop in Pasadena Texas and making 7% and charging you a fee... and not even making the arrangement. This is false advertisement!!! Make sure when you order to look for their address and if you can't find it then it is not located in that city. They cheating the local flower shop for which you are ordering for. Support your local flower shops. Why pay all those extra fees!

I purchased a flower arrangement through Avas flowers based on the picture shown on the website. It was a birthday gift for my mom who likes a certain type of look to her arrangements. Therefore in my online selection it took into account all of her preferences. The day of delivery I received a phone call from Avas Flowers telling me that the designer did not have a couple of the flowers in the arrangement available but would replace them with something equal in caliber or value in conjunction with the style of the arrangement.

Needed flowers delivered to a member of the military on time, and they failed. They promised same day delivery and did not keep promise. Also flowers pictured were not what were delivered late. GOD - AWFUL company! Use another company. Not local. Not family owned. Customer service is in INDIA.

Price was $281! Purchased the deluxe arrangement. This was my Dad's funeral after all. Flowers looked NOTHING like what was represented online! Ordered red, white and blue for a combat vet and got red and white! Cheap flowers! Hardly any roses after I specifically asked for them and was assured there would be at least 2 dozen, not even 1 dozen for that price? Also, website pictures a red and blue bow, that's extra! I paid for all the "extras" & deluxe pricing and you couldn't even see the flowers and most were wilted on arrival. DO NOT ORDER FROM THIS COMPANY! RIP OFF!

I ordered flowers from them thinking they were located near the person I was having the flowers delivered to. They provided me with a total and then I went through other steps to get to the final page for payment and didn't catch that they had added another large fee! I called their customer service and the person I spoke with was TOTALLY RUDE and offensive!!! I also called the actual florist who created the arrangement and it was explained to me that Ava's is just a giant online florist who then sends out the orders to local florists for less $$$. This florist was great and I realized I will NEVER use Ava's again!!! Don't be fooled that they are a local florist as they are not. I found everything about them to be shady and I would not recommend them.

I ordered same day flower delivery. That day the flowers were never delivered. I emailed and called and was told they could not get a hold of the delivery person to verify. I asked for a refund so I could order from another company they refused. The next day more emails asking about my delivery same response said they do not know what happened but would not give me refund. Day 3 with NO FLOWERS and no resolution but my card charged. They said they were delivered but did not know where to and there was confirmation of where they left them. They refused a refund again and told me to call my bank if I wanted and the lady was extremely rude. I fell this company is a scam and they don't even deliver flowers. I would never use or recommend. Was so sad flowers did not arrive.

Stay far away from this company!! It is extremely unprofessional, unorganized, false representation of its services and they do not attempt to correct their wrongs. I am extremely unhappy with my entire experience with Avas Flowers. I ordered a flower arrangement for my mother's birthday 3 days in advance of my requested delivery date. Not only were my flowers not delivered on the requested date, I was told they were sorry and the arrangement will be delivered the next day. After following up again b/c the flowers had not been delivered again, I was told the earliest delivery available will be 4 days after my requested date!! This is unacceptable. (My mother has not received the flowers yet!)

Ordered flowers and Avas sent a completely different arrangement that looks nothing like what I ordered. When I called to fix the issue, they said I approved a "designer's choice" which doesn't mean substituting flowers based on availability but that the company can send whatever they want regardless of how much you paid. I paid 100 dollars for a cheap, tacky arrangement that looks like something from a supermarket put into a cheap vase. I talked to customer service and they are completely unhelpful even after they admitted that this was not what I ordered. Do not trust this company. They are misleading and downright fraudulent. Also, they charged an extra delivery fee after I paid online and I did some research and it looks like they did the same to a lot of customers.

I ordered a flower arrangement from Avas Flowers for my grandfather in the hospital. They were delivered on time (with email confirmation including exact time and delivery persons name), arranged beautifully, and lasted. The website was easy to use. With an all around great experience, I will definitely use Avas Flowers again and recommend them to family and friends... thank you for helping to make his day that much brighter???

I ordered flowers for a good friend who had an unexpected death in her family. The flowers were not delivered on the day scheduled. So what did they do... sent me a text and then an email an hour later to advise me I need to call to make arrangements for the delivery. When I called to find out why, they advised me they didn't have anyone to arrange the order. They also told me the flowers were already out for delivery... without my consent. My friend was no longer at that address and they were going to leave them on the porch in 100 degree weather. When I asked them to cancel the order and just refund me, I was told no... I will never use them again or recommend them to anyone in the future. They made a horrible situation even worse for my friend. I am so disappointed in their services and customer service!!!

Don't use this company. TWICE now they have sent arrangements that were totally embarrassing for the price. They have a satisfaction commitment that they don't stand by. It's almost like a giant scam! They provide you with arrangements that you can pick up from your local grocery store for 3-4x less the price and tell you that it's "true to value". In whose eyes? I'm the customer. It's up to ME to be satisfied and I'm not, YET again! if someone sees an arrangement that makes them want to cry out, not due to happiness, then someone didn't do their job!

Bait and switch! I sent flowers which I ordered online to a friend who wasn't feeling well. I loved the "image of the flowers" on the Ava's website bright fresh flowers beautifully arranged. I attached a photo. However as you can see by the second photo I attached, what I paid for looked nothing like the picture. And to add insult to injury the customer service team was AWFUL. They insisted the arrangement was as they expected for the "value", refused to credit me anything saying that the right type of flowers were used, the right number of flowers were used as they said "according to the recipe", the right colors were used, and even had the nerve to say I got "extra flowers".

I have used the company several times. Since I live out of town and need to send flowers to loved one, it is always reassuring to know that you have a trusted company that you can depend on.

I ordered flowers for Sunday Mother's Day. I got flowers in NJ from Kaboom on Tuesday. There were only flowers in the front of the $59.00 bouquet but none in the back. The 6 roses never opened, they just wilted. The rest of the flowers looked like they were weeds. I ordered a $17.99 box of candy which was never delivered. I got a $3.99 full sized card which was a tiny 3" by 4" card. Worst company ever. I could have gotten nicer flowers at the grocery store for $20.00. When I called the company repeatedly they leave you on hold for 5-10 minutes and then just hang up on you. I will never use them again.

We are human we make mistakes. But if we are given the chance to correct those mistakes we should jump at the opportunity. I would submit pictures but the gift basket I ordered was never delivered. I called to give them a chance to correct their mistake by refunding me for a 12 day delay on my purchase that I ordered for a grieving family. They told me they could still deliver the gift basket (2 weeks late) with no EXTRA charges. No extra charges... That's adorable. Great phrasing for "No ma'am, we don't actually mean satisfaction guarantee (like our website states)... It's just like a gas station posting a sign saying that they have the best coffee in town. Everyone knows it's only true because it's the only place that sells coffee in your tiny little town." The reason I'm making a horrible analogy is because I'm trying to reflect the kind of service given to me by Ava's Flowers. Horrible.

6/20/16 I ordered fruit and cheese basket early this day. Order went through. On my way home after work, I got a call from them saying they wanted an additional $20.00 for the order as the local florist did not make it that size. I see now judging from the reviews that this is standard procedure for them. I told them I was not paying that! They in turn said they would do another smaller arrangement for the price I paid. They misled and lied to me. Never said they were sending flowers, of which I did not want at all!

Ordered flowers for Father's Day that were never delivered. When I called to find out why, they said an extra $20 delivery fee was added due to the delivery location. Nothing about this was ever mentioned or specified on the order form.

I've always used Avas Flowers for my mom's birthday and Mother's Day. Sometimes the flowers aren't SUPER fresh (the edges would be a bit brown), but they're still pretty. Avas Flowers is the cheapest flower delivery service that I know of.

STAY AWAY FROM THIS SCAM OF A COMPANY!!! I ordered flowers June 15. I checked the website and it said same day delivery was available for the zip code. They did not go out on June 15... June 16... I got an email saying the order would be delivered as soon as possible. Who would think this means a week later and nothing.

I was enticed with an offer of free delivery, a discount, and the website advertised deeply discounted prices, so I ordered. As I was about to confirm my order, I noticed a $14 "processing fee". I wasn't happy to see that with no explanation but continued. The next day, I got a call asking me for an additional $15 delivery fee! When I refused to pay this and accused the company of false advertising, they gave me a hard time about issuing me a refund, instead offering me a credit for the next time I used them. No wa./y! They are not local, a large chain that will reel you in with false advertising.

I received my flowers and instead of looking like the ones on the website, I got a $25 to tops $35 (not $75 plus delivery) version of it and they also mixed up the flowers even when in the instructions I specifically said, "I am sending two orders to the same address. Please make sure it is labeled correctly." I contacted the company and they never answered. Had to email again and supervisor gave me store credit of $20 on a $160 waste of money order, for a store I will NEVER use again. I asked for at least a partial off and they ignored my emails. DO NOT PURCHASE FROM THIS COMPANY!

Ordered flowers for my friend, found Avas flowers online and called the shop to be certain they would deliver to the hospital. I live out of state. My friend had major surgery and I wanted flowers to bring cheer and hope. Requested, if possible, to send her favorite flowers, Iris and or Lilies. Was told that this shop delivers to the specific hospital (St Lukes in Chesterfield) and that the flowers requested were available and would be made into a nice arrangement. I received email notice that the flowers had been delivered. My friend was very sick and did not mention the flowers.

I asked that the big basket of fruit and snacks be delivered on Friday 17 after 10:00 AM. The basket was delivered at 10:23 am. My son was ecstatic. It contained all the good things he likes and he called to thank me soon after he received it. I used the AVAS shop in Maryland to send a Mother's Day arrangement to a friend who lived there, and was extremely happy with the results. Better service you cannot get most of the time. AVAS did very well and I will certainly let others know that the company can be entrusted with their order. Sorry I do not have the receipt but you do have my e-mail address.

My 5 yo niece has her 1st dance recital today. She lives in a small town. Yesterday I Googled "Felton, CA florist" and Avas Flowers came up. I ordered my niece a bouquet since I could not be there in person. The order process was great. I got same day delivery, even a discount. Avas promised delivery by 4pm so I texted my brother (niece's dad) to give him a heads up on the delivery. 4pm rolls around, no delivery. At 8pm my brother tells me there was no delivery.

This florist has been great! All my orders have been delivered on time and the person receiving the flowers have been nothing but happy. After the first time I used them I have and will continue to do so!

There's always a great selection of flowers and other gifts and the prices are always reasonable. Never had a bad reaction from any of the flowers I've sent to friends or family and I plan to keep using Avas Flowers to do so.

This is the second time I placed an order with Avas Flowers. I am very pleased with the quality and the great customer service. Both orders were delivered as promised. I received compliments from the receiver as to how beautiful the plants were. I recommend them and I will continue using Avas Flowers services.

Business advertises it is a family owned, local business, which in fact it is not. After placing an order which included "free" delivery, I received a call stating they could not find a flower shop to deliver to the area I had selected without an additional $20 fee, which is the cheapest they could find of three local shops. After calling the only three truly local flower shops, I found the highest delivery charge was $14. So not only is this company not local, but they were attempting to upcharge for a service offered as "free". I cancelled my order with Avas and ordered through a local florist at a cheaper price for a larger arrangement. The problems continued when attempting to obtain a receipt for the cancelled order with Avas. I was told they could not provide me a receipt of the credit to my credit card, which I know is false.

I have ordered flowers twice now from the UK for my aunt in the US, and both times I have found Avas flowers to provide a good service with easy to use website, on time delivery and good prices. I haven't seen the flowers myself, but my aunt has told me how lovely they were. I would definitely use Avas Flowers again after my experience with them and would recommend them.

I have ordered from Avas a few times now and every time have gotten great service from them. They are very respectful and informative as to what you are buying. It is good to see that there are well trained to give the service that they do.

I have used Avas a few times for my girlfriend's birthday, and Valentine's Day, and are very pleased across the board. The flowers were reasonable price wise, but I can say great quality and freshness. These were delivered to her work (they knew exactly where place of business was) and at her home and were delivered on time. I will be ordering flowers for my Daughter's high school graduation. Great selection for all occasions. Very pleased. Avas is my personal go to florists now.

I ordered the flowers online. I chose the one that I thought was the coolest design. The next day after placing my order, they called me and told me that the arrangement was going to be a little different. They told me exactly what they were changing and the changes they made made the bouquet look even better! I will definitely buy from these guys again!!

Total ripoff company. Ordered over 500.00 dollars in flowers for a friend's funeral and was terrified by the arrangements. Wouldn't offer a refund either...

The online ordering tool was easy and not complicated. The flowers I ordered were perfect and more than met my expectations. The last order I placed was my 2nd one with Avas and I was very pleased and so was the family.

The salesperson at Avas Flowers called to let me know that the peace lily I had placed an order for online was out of stock (due to the fact that I ordered it for a funeral during Easter week). He was very kind and substituted a higher priced plant, still appropriate for the occasion, for the same price as the peace lily. I was very appreciative of this act of generosity since we live 8 hours away from our friends who just had a death in their family.

I ordered an arrangement for my Aunt (Everlasting Soothing Lavender Bouquet) who was very ill and she was delighted when she received it. It was beautiful and delivered promptly. The telephone reps were great. I ordered another arrangement when she passed away and it was beautiful too. I have recommended you to a family member and am placing another order myself for another family member. Thank you Avas!

We have ordered at least twice for our mother. She lives in Missouri and we live in South Dakota. Our mother was very happy with the bouquet we sent her through Avas Flowers. She said the bouquet was absolutely beautiful. Thank you for being an excellent flower service.

This is the second time that I used Avas Flowers and everything from ordering to the delivery has been exceptional. I always ask the recipients what they thought of their arrangements and their response has always been positive.

I have used Avas Flowers a number of times sending flowers to family members living in the DC area. I have been pleased with the service and product quality every time.

Every time we have used Avas Flowers the flowers have been delivered in time and the flowers have been of excellent quality and have looked great. My brother has loved it!

Flowers were supposed to be delivered as a unit & were delivered individually. (Not as a Presentation.) They subsequently delivered another set to replace the errant one but the effect is not the same.

I've ordered flowers twice from Avas Flowers, long distance from Arizona, for my relatives in Barnegat. I found them online. It was easy and convenient. I like to use and support local businesses. The staff was very helpful; delivery was prompt. Most important, my relatives LOVED the arrangements, and the flowers lasted a long time. I would recommend Avas Flowers without hesitation!

When ordering for flowers I was told they could not be delivered at the funeral home. I was very disappointed because I thought the last order the flowers were absolutely beautiful.

My sweet daughter lives in San Francisco about 2 blocks from the warehouse where all the wholesale florist are located. Last Thanksgiving, being the great hostess that she is, she stayed home and invited about 8 people who had no family nearby to dine with her. I went out the week before to help her get ready and on my way out of town, I decided to send fresh flowers for her table. I thought how easy it would be to get flowers at the at the last minute, being so close to so many florist, so I did a local search on a search engine. Avas came up and promised fast delivery and fresh flowers. And they delivered on their claim. Flowers were delivered to her condo and they looked great on her table. I was looking forward to calling on the shop in person the next time I visited to congratulate them on their service.

Their flowers only made us sadder. I was very specific in my request when I ordered the flowers for my son in law's funeral. I paid extra for tropicals that were to be added, and received none. I was specific about colors and types of flowers and was assured they would meet that request. It contained NOTHING that I asked for and worse, some were even wilted. Numerous attempts to resolve by email and phone were unsuccessful. Very overpriced as well especially considering what we received. I wanted to just hide them.

I have purchased flowers from them in the past and they are a solid D+ and the customer service definitely lacks. The reason I have used them is because my Grandmother lives on an island and as you could probably guess, not a lot of places deliver flowers to an island. Avas Flowers do, I'll give them that, but that's it. I received an email from them this morning saying that if I wrote a good review on here they would give me 10% off my next order, SERIOUSLY? DO NOT believe all these positive reviews, this is a subpar company with subpar results. I used them because I was in a bind. Look at their BBB rating (F) or the consumer rip off reports if you would really like to know about this company. SHAME on the people who want to save a few bucks by lying to other people by writing these positive reviews.

My mom lives many miles away and I love sending her favorite flowers for special occasions. Flowers from Avas always arrive on time and look gorgeous. It's really important for me to know mom received her present and that it was exactly as advertised. I'm about to order some more!

The flowers arrived earlier than requested, but someone was there to receive them (luckily). The flowers were beautiful, fresh, long-lasting (thankfully) and much appreciated by the recipient.

Previously used Ava's Flowers in Arkansas but when Mom moved to Greene Iowa so did my custom. I must admit as I live in England UK I was hesitant in changing to Avas Flowers in Greene Iowa. BUT! I have never been disappointed but more importantly Mom has always been more than pleased. The move to Iowa was due to Mom having to go to a care home. She always tells me the flowers are so gorgeous that all the staff come to have a look and admire them. Living in England I must have a florist I can trust, one that provides value for money and beautiful flowers as I cannot be there to see them. Avas Flowers is such a florist! WELL DONE AVAS!!! I WILL KEEP COMING BACK AGAIN AND AGAIN!!!

I started using Avas at 2 years ago... I have been so pleased with the quality of the selection and the super fast delivery...that I will only use Avas for all my special occasions!! Yes, I have highly recommended Avas to all my friends and they have become regular customers because of Avas' superb service.

I called and asked that Stargazer Lilies be sent to my mom for Mother's Day. That was all I asked for. On Sunday, Mother's Day, a gentleman delivered the flowers to my mom. There were 12 lilies, roses, snapdragons and other flowers in a glass vase. The man was so kind and greeted my mother with a Happy Mother's Day and a big smile. My mom has been sick with a rare form of cancer for 3 years and has been housebound for the last year. This greeting and flowers were a definite pick me up for her!! Thank you. Thank you. Thank you!!!

I ordered flowers for my mom on mother's day and she never received them. When I called to confirm the order they told me that the order was not placed. I ended up ordering from another company. Past orders were filled but you guys dropped the ball on this one.

I love using Avas Flowers and always use them to send flowers to my daughter-in-law in Michigan for her birthday as well as locally here in Washington for my other son's girlfriend. The arrangements are beautiful every time and delivery is spot on! The prices are a little more than other shops, however, Avas offers a huge selection and is 100% reliable and offer rewards for my purchases.

For all orders I have made with the company I have had no problems and their choices of local florist have been great. I have gotten many compliments on flowers sent.

On 5/4/2016 I ordered 2 dozens roses. The delivery was made on time. The next morning 9 of the blooms had fallen off and in the next several days all the blooms were dead. I made a complaint to you but never received a reply. I have bought from you over the past several years and was always pleased. Now I must reconsider another supplier.

Reliable and great customer service if anything goes wrong. Had multiple deliveries to business addresses. Avas Flowers are not a bargain but delivery is always on time and quality is very good. Easy to handle website.

I have used Avas twice to send flowers to my mother. She received exactly what was ordered and I was charged exactly what was quoted. I'm very happy mom was happy and thought her flowers were beautiful and fresh - NO substitutions or old stock. Trustworthy!

I ordered a flower arrangement as a thank you for a dear friend in March. I sent the arrangement to a business and I was assured that it would get there by 4pm. It did not! Then my friend was told to be at her house by 5pm to receive the flowers. She waited until 6:45 and still no delivery. When she finally received the flowers, she sent me a picture of the arrangement. The arrangement was smaller than what I paid for and the flowers were of a lesser quality than the pictures. It was mostly daisies. I called customer service to complain after I saw the flowers and I was assured that I would hear back from customer service shortly. Regardless to say, I never did. This was my first and last experience with Avas. There are too many florists to use to have an arrangement not get delivered when promised and then the quality is a letdown to say the least

I found Avas Flowers online when looking for a florist locally. On the two separate occasions that I needed a florist, I choose them over one that I had been using for years. The reason: their flowers were EXACTLY like the picture I had picked. In fact, I can't even say "exactly" - they exceeded. The people they were sent to sent back pictures so I could see what was sent. THEY WERE BEAUTIFULLY DONE! It's not that the my previous florist didn't do a "good" job - they do - but Avas Flowers truly did exceed in the quality, look, and even price of my previous florist. One of the things also that impressed me with Avas Flowers is that always sent an email to check up on the order - if there was anything else they could help with. They have a new customer for life.

I have used Avas Flowers to send arrangements multiple times the past few years related to work needs. These have always been well done, timely, and good quality. No issues to report!

My 98 year old Mother is in a nursing home in Waverly, Iowa and I live in Washington State. I order flowers for my Mother from Avas Flowers. They have a great selection on their website and my Mother loves the flowers and plants that I am able to send to her.

I contacted Avas through the Internet to send a "Welcome to your new Apartment" plant. The recipient loved the fresh, healthy arrangement and is still enjoying this plant almost a year later! Good price, good quality, good service!

They were very friendly. They were very helpful since I had never order flowers on the phone before. They made sure they got to our daughter before she left work. I would go through them again.

I ordered an arrangement for my mom from Avas. The photo showed a full arrangement. When it was delivered, it looked like I purchased flowers from the food store and put them in a vase. I called, emailed (with pictures) at least five times before they responded. They offered, eventually, a $20 credit towards another order. Meaning that their idea of making it right was to lock me into ordering from them again and spending more money since they have nothing for that amount. I told them that wasn't acceptable, and haven't heard from them since.

These bums sent two ghetto bros to my wife's apartment to deliver premium flowers, a colored custom vase, a box of chocolates, and a nice anniversary card. Well, she ended up getting a crappy bundle of grocery store flowers that ended up dying a few days later, no custom vase, no chocolates, and no card. Best part is that after I complained, they delivered her a box of melted chocolates from the grocery store at her work a week later. Nice!!! Next will be shards of the custom vase and shredded card over the next two weeks I suppose. These guys suck.

I ordered sympathy flowers which were absolutely beautiful and tasteful. I had selected peach and white and the colors were gorgeous. It was exactly as described and even prettier when viewed in person. I have ordered flowers from Avas before and they have been beautiful each and every time (in different towns). I would highly recommend them.

I was quite upset when the floral arrangement arrived and it was nothing like the picture on their website. I paid a very steep price and ended up with a tiny little sad arrangement and was so embarrassed to have sent this! The florist that sent it on Avas' behalf was not willing to make any adjustments or help replace the order. Avas was of no help either! I will not be using this Floral service again!

Used Avas Flowers numerous times. They are now my go to company for any arrangements I need to send out of my area. Great Job, beautiful arrangements and wonderful experiences with customer services.

Avas Flowers got me out of a hole. I had tried other local florists who wouldn't, or couldn't deliver to my Mother's address. Just because she lives in a "geographical anomaly" a fortnight from everywhere doesn't mean she can't have flowers on her Birthday. Avas helpful team, meant nothing was too much trouble. I will not hesitate to use them again in the very near future.

I used Avas Flowers website to order an arrangement for my sister-in-law's birthday. They delivered them quickly and she said they looked beautiful. Their website had lots of options and fair prices compared to other floral shops in the area. Definitely recommend and will use again.

I've NEARLY used them several times, as I had a coupon or discount code that seemed to entitle me to a real bargain. Then you get to checkout, and they'll take a sizeable amount of surcharges on the final price, essentially negating any real savings. They bill themselves as a "local" florist, but I cannot confirm that they are. And now, because of all the bad blood they've earned, they are PAYING PEOPLE TO WRITE POSITIVE REVIEWS! And I can prove it. I have an email in my inbox right now offering me a 10% discount if I'll write a positive review. Does this sound like a trustworthy company to you?

Purchased the premium arrangement with a congratulations balloon and a full-size congratulations card. Also included an upgraded vase. What my wife received was a small bouquet of flowers in a plain round clear glass jar, a blank balloon, and no card. This would have been fine had I paid for a small bouquet of flowers in a plain round clear glass jar, a blank balloon, and no card. The vase they used sells at the dollar store for $1.00. The balloon filled with helium at the dollar store is $1.00. The card was nonexistent even though I paid for it. I called Avas and had to send them a picture. They said the arrangement looked like they expected it to although by their count it was 2 flowers short of the "recipe" they use. They gave me an insulting 10 dollar refund. Still out $90.00 though. What my wife received should have been around $40.00. I will never buy from Avas again.

When using Avas Flowers they were great to work with. I had a friend who recently lost a loved one and I wanted to do something to console him and help him know that I was there for him. I needed to get him something quick. It didn't help that I live a good distance away, so I found Avas Flowers online and they were able to help me select a beautiful set of flowers and get them delivered in a timely manner. If I'm ever in a similar situation again, I know exactly where to go to get help, Avas Flowers.

I purchased flowers for a girlfriend's birthday and she was thrilled with the quality of the product. She has insisted on receiving more, so thank you for giving me a reliable option for making her happy.

Avas Flowers has great pricing, and many different choices. Will be using this service more often. It was very easy to navigate their website. The delivery time was absolutely perfect. Arrived on time.

Needed flowers for a friend's not feeling well. She loves sunflowers. I was able to get just the right vase and flowers to brighten her day. When she called to thank me it was a really nice to know that they really were happy fun flowers delivered. I do not use anyone else!!

The people I send flowers to love Avas Flowers. I actually saw one of the arrangements and it was absolutely gorgeous. Always delivered on time. Thank you, Avas. I've finally found a florist I can trust.

I live in CA, but I have an aunt in Palmetto GA. I have used Avas to send her flowers several times. She has always raved about how beautiful they are... I would not think of contacting anyone else when I need flowers for her!!

I have ordered flowers/plants several times and they have always been delivered on time. I had one occasion where flowers were not as pictured on website. When I called the company, they were very apologetic and even applied a credit to my account.

I ordered a birthday arrangement from AVAS website for my mother in another state. Although my mother was pleased with the delivery, I could see from photos that the arrangement was NOTHING like I ordered... no resemblance whatsoever!! After multiple calls and complaints to numerous "customer service" advisors, providing photo evidence of the delivery in dispute, and threatening the company with a public posting of my experience, AVAS floral finally had a new arrangement made up and delivered to my mother... TWO WEEKS after her birthday!!! I will NEVER use this company for any future needs, and I have spread word to all of my family and friends to prevent them being as dissatisfied as I was. Thank you.

Your website is always very user friendly. Everything arrived on time and your prices are very reasonable. I will use your services every chance I get. I'm going to send a plant to my father right now!!!

I recently ordered flowers for the funeral of a coworker's father. He died on a Saturday. The family was all local and on Sunday they decided to scheduled the viewing and funeral for Monday. I was worried that I would not be able to get a nice arrangement sent in such a short amount of time. Avas Flowers assured me that the flowers would arrive in time for the viewing. I ordered the Red, White and Blue basket on a stand. It arrived in time for the funeral and the viewing as promised. When I saw my coworker again, she gave me a big hug and said that the flowers were so fresh and beautiful! Her father was a veteran and the flowers were placed at the head of the casket because they were so gorgeous. She said that they were the nicest arrangement that he got!

I have used Avas Flowers on several occasions and have been thoroughly please with each interaction. The flowers arrive on the day expected and are fresh and attractive arrangements. I will use them again and have recommended them to my sister. I live in Montana and it's important to have a source to go to for this type of service.

I ordered Flowers from Avas Florist earlier this year for my son and the in-law who just purchased a home in Jamaica Plain, Boston. The flowers delivered were not as advertised on website and as explained by phone agent. Subsequently they sent me emails saying my feedback was important so I advised them of the particulars of my experience and the format said they would be responding, etc, etc. They never responded in any way though. They do keep sending me promotional emails, etc. I did not ask for refund or any other consideration and I only filed my feedback because they solicited it. Given this experience I would not do business with them again and if asked I would discourage anyone I knew from choosing Avas. I recognize that mistakes and miscommunication happen; the key is do we show customers that we care? It seems their focus is to get your money and that's it. I hope this helps them improve.

I needed the flowers in a hurry due to a death. They needed to be beautiful and able to express my feeling which they did. The process was easy from ordering to arrival and payment was easy.

I have been using Avas Flowers for about 7 months. I work in downtown Sacramento. So when I use the online service to send an arrangement to my girlfriend in Rocklin, CA, the flowers delivered look amazing. And my girlfriend really loves them...

My second purchase from the company! Both arrangements were fresh, very beautiful, delivered on time, and came in very nice vases. I found my new flower company and I'm not going back to the old one. These guys are great.

I ordered flowers for a funeral and they were absolutely lovely. I requested a special inscription on the ribbon and they followed my instructions to the letter. I am very pleased with the service I received from Avas.

I placed an order for a funeral of a friend's family in Michigan. I gave them the wrong date but Avas Flowers was able to adjust the delivery accordingly. Great service.

Recently purchased a dozen roses for a friend as I do every year. She said the flowers this year were the most beautiful she's ever received. Price was right. Service was excellent.

Living in FL, I prefer to send my mother-in-law flowers from a local florist, rather than using one of the national chains. Avas flowers are always beautiful, delivered on time, and exactly what was pictured online.

I use Avas Flowers quite a bit! Every time I am pleasantly surprised at the care they take to make sure their product is the best! I love the flowers, fruit baskets and plants they send! They have all been amazing!

I ordered flowers for a funeral from Avas Flowers. They were delivered in a timely manner and were absolutely stunning! I was pleasantly surprised! The arrangement surpassed my expectations considerably. I will use Avas Flowers exclusively from this point on.

First off I would never have written this review but they sent me an email bribing me to write a positive review here for a 10% off coupon. This kind of shady behavior will always backfire. Do not do business with this company. If you see a lot of positive reviews pop up after this, you know why. I bought 24 roses with a vase for my girlfriend's birthday a year ago and they delivered them in a box without water. I bought the vase assuming they would deliver the roses with water IN the vase; she wasn't actually out of empty vases. Nope, the vase was empty in the box next to the starving roses. Can anyone tell me what happens to flowers when they go on a delivery ride and then sit on a porch without water for even a short period time? I don't know what industry standard is but the place I used as a kid always delivered in water as does the place I use now. They even wrap it in plastic when delivering.

My first experience with Avas flowers was absolutely wonderful. It was painless and easy. I ordered my girlfriend 5 dozen roses. My second experience with them with the flowers that the gentleman had told me would look beautiful look pretty cheesy and cost me quite a bit. I thought I wasn't sure what the deal was I had to run out and buy another five dozen roses real quick for Valentine's Day cuz I knew my girlfriend would not be satisfied with them that I received from Avas.

Valentine's Day about a year and a half ago as I recall, I ordered two dozen red roses from Avas flowers (about $120.00). The flowers were delivered two days late. In addition, the flowers were delivered by "King Soopers" a local grocery store. The quality of the flowers was poor, none of the blooms survived the first 24 hours. I could have driven by King Soopers myself and saved myself $120.00 and a whole lot of frustration. I tried to contact Avas flowers several times to express my displeasure; however, my calls were not returned. Yet somehow, I ended up on their mailing list and now I cannot get off of it. They seem to change their email address frequently, so it cannot be blocked for more than a few days. As a result I get a reminder of this unpleasant experience on a regular basis. Poor quality, poor service, and I cannot escape them to this day. One star is generous.

Avas Flowers has fantastic customer service. When a local flower shop delivered my order late, the fine folks at Avas were quick to apologize and give me credit towards my next purchase. Also, I appreciate the rewards points! They've helped me save a ton of $$$ when purchasing flowers.

I have used Avas Flowers for many deliveries. The picture on my computer screen is remarkably close to the THANK YOU pictures I get texted back by the friends who have been on the receiving end. THANKS Avas for making it easy and affordable!

This was a terrible experience. I ordered flowers which were never delivered. I tried to reach Avas 4 times -- twice leaving voicemail messages and twice leaving email messages. They never responded. When I finally got in touch, they offered to deliver the flowers and give a 10% discount. They were unreliable and a terrible customer service experience, and will never use them again.

From my experience Avas contracts local flower shops and helps support local small businesses this way which is awesome. I have only ever had good experience with them.

I was able to order a beautiful deluxe bouquet for less than other sites using a promo. They also allow you to track your delivery so you can know when they are delivered. The person I sent them to was very pleased and happy.

I ordered flowers from Avas to be delivered to my sister-in-law for the following day after I placed my order. Shortly after ordering them I got a email from Avas Flowers saying that I needed to contact them regarding my order. I called and the lady (which I could hardly understand) said that there wasn't a designer there that would be able to make the arrangement. She said that they found one that wasn't associated with Avas that would come in and make the floral arrangement but it would cost me a additional $20. I told her they could deliver them another day so I could avoid the extra cost.

Called on June 6 to have flowers delivered on June 10 for my granddaughters' recital, 3 granddaughters. Well guess what, come the 10 no flowers were delivered. Made at least 7 phone calls to them and got nowhere. On the 8th call finally reached a person who cancelled my order and got in touch with another florists who sent flowers, not very good arrangements but flowers. I was charged for the original flowers 131.91. The flowers that they got were not worth 50.00. With all these complaints why has nothing been done with this co. Will NEVER even think of using them.

I ordered flowers for my mom for her birthday in September of 2015. They were never delivered! They didn't call me to tell my until 9pm that night. I decided to take a refund instead of having them deliver the flowers a couple days late. It is June 2016 and I still have not received a refund after calling them multiple times. Every time I call they give me the runaround about a different way to do a refund and tell me someone will call me back. No one has ever called me back! One of the worst customer service experiences I have ever had!

Three options are provided for your order. Basic (least expensive) Premium (same pic but promised more product) and Quality - top of the line (supposed to be the best of all) - Considering the recipient, I wanted something nice but affordable; I chose the Premium For $74.00 + tx & del. Their "promised beauty of a basket" delivered consisted of 2 apples, an orange; 2 kiwis; a chocolate pop; a candy bar and a small box of crackers. (Surely nothing near what was pictured for the price.) The requested "follow-up survey" as well as a personal email immediately after the delivery, and one posted to the customer service link were submitted reporting the embarrassment and disappointment of my purchase. NOT EVEN THE CONSIDERATION OF A RESPONSE. There are LOTS of GOOD sites out there - HONEST ONES - DON'T STOP AT THIS ONE!!!

I ordered red roses for my dying grandmother. I clearly stated I wanted the red roses and they said yes and they delivered carnations. They then argued with me and said they were roses when clearly they were carnations. They refused to correct their mistake or take any responsibility. Crooked company. They also said they were discounting from $100 to $63.00 FOR CARNATIONS. REALLY?

They sent whatever they wanted!!! Not even close to what I purchased for $103.00. They said they were local... THEY ARE NOT!!! AWFUL!!!

This is the worst experience I have ever had with customer service!! They took absolutely no responsibility in their faults of an incorrect delivery. Repeatedly offered me 20% off my next delivery. Why the hell would I ever use them again?! This is the first review I have ever wrote on any website/Company, but this was totally necessary. I do not recommend anybody use this scam of a "flower delivery company". Horrible, horrible, horrible service.

A joke if and what we may call the company (Avas Flowers) promises to make delivery in telephone scheduled time. When making the request will charge at the same time in the credit card and sends an invoice that says, "We can not guarantee delivery it when you le and either ask to cancel say so after 24 hours we can do something." Not careful ordering them promise and not fulfill. Dishonest. This was the experience I had with them. Not have whether consideration by customers. Abusive. Do not order with them.

DO NOT USE THIS COMPANY!!! RED FLAG. RED FLAG. I called Ava's Flowers the day before Mother's Day, understanding it might take a little longer. They were not delivered on Sunday. By 5 pm on Tuesday they still had not received them, so I called Ava's to cancel the order. When I got in the telephone loop, it was ridiculous the amount of time I waited, so I called the order line and requested to speak to a manager. They sent me BACK to the abyss in telephone twilight zone. I made about 27 or 28 calls, left 15 messages, when I got back to my computer, I sent 3 emails. All this can be verified. I have never been so upset, disappointed, mad, to the extreme this company made me.

Called on Friday for Saturday 6 pm funeral. I was called this afternoon (Tuesday) and told that the flowers were not delivered but they could send a nice arrangement to another address. They stated that they miscalculated the distance to the funeral home. They were also happy to give me a $10 credit towards a future purchase. I spent close to an hour trying to speak to someone to get a refund. I was disconnected, or repeatedly sent to a Customer Service Expert who gave me the same story each time. While on hold, a recorded voice told me that Avas is locally owned and operated. Each time I called, I got through to a call center.

Letter to Avas: My son-in-law had surgery on Friday and was home on Monday so I sent the medium Fruitful Greetings Sympathy basket although it was more of a get well gift. My daughter sent me a thank you text with a picture of what was in the basket and it didn't look anything like the basket you picture on your website. The following is what I read. FROM WEBSITE: Fruit and Gourmet Baskets. The size and amount of food items will increase in proportion to the size selected. In addition, Deluxe and Premium size may include a wider variety of fruits and/or gourmet items.

I called Avas Flowers to place a order for a family member's funeral in Oklahoma. The website told me that there was a special 40% off and no delivery fee. I ended up calling a Mario before lunch, and ordered a "garden" plant. He said he would have it delivered before the visitation that evening. When I went to pay it was suppose to be 49.00. It ended up being 80+. I got him to reduce the delivery charges (that was stated to be free) and placed order.

Flowers were supposed to be delivered for a dear woman's 94th birthday in a nursing home. Avas knew exactly what this was for, the message said "94 years of love!" We were traveling and actually got an email from Avas the day after scheduled "delivery" asking me to rate their service! Ha, what a joke! Flower delivery was scheduled for Monday, May 23. On Thursday, May 26, at 6 pm, I received a call telling me there had been "a system problem", so the towers weren't delivered. "Are you kidding me? Why didn't you call me the day of delivery or at least the next day?" Them: " Would you like them delivered tomorrow?" ME: "For free?" THEM: "No, for the same price." WHO ARE THESE LOSERS? What a scam... Do not EVER use these jerks!

Ava's flowers sucks. They are not local, to Stafford, TX, as they claim. Probably not family owned either. Arrangement was not delivered on time, and it was the wrong color of flowers that I had specified. After hours of ** from their customer service dept. they finally issued a refund. They also picked up the crappy arrangement, which I've never experienced. Most reputable companies, offer a refund and you keep the ** flowers. I would NOT RECOMMEND THEM TO ANYONE. Would give zero stars if I could. They suck!!!

Don't bother doing business with Avas Flowers. I placed an order for delivery. The flowers were not delivered. I called Customer Service to find out the delivery status. I was told the order would not be filled until the following day they were scheduled. They contacted the florist who said they were too busy to fill the order on time. I was not notified that delivery would be late. These were for my mother-in-law's birthday. So flowers the following day were not acceptable. I have asked to cancel the order. I will see if I receive my refund in a timely manner as my credit card has already been charged. I wish I had checked for company reviews before placing the order. Don't waste your time. Highly dissatisfied with my experience. Too bad there isn't anything less than 1 star rating.

Please spare yourself. Never, ever use this company. They are crooks, and will provide you with the ugliest, wiltiest, colorless arrangement. Like a troll pooped and they put it in a vase. Then they will treat you like trash on the customer service line. They read scripted responses and will NOT help you in any way. "Sorry, you wasted $75 on nothing. Sorry not sorry." They will give you a $20 credit to a store where everything costs at least $40. Great! I get to spend more money at this company that I cannot trust!

I put my order in for Mother's Day flowers early Friday morning. I spoke to my mother on Mother's Day, and she was having a hard day. I asked her if she had received any flowers, and that almost made matters worse, because she had not. I attempted to contact Avas but could not get through to a speaking person who could answer my question. They were only interested in speaking to someone who was going to spend money.

I had to give this a 1 star rating, because there wasn't an option for 0 Stars... or negative stars... Giving them 1 star is being VERY generous. I placed an order on 5/12. I got a text message the next day to call them, I got a VERY RUDE customer service agent, who missed his calling as an aggressive and rude bill collector. After he informed me that the flowers that I ordered were not going to be like the flowers that I ordered, that I would receive the "designer's choice", I dared to question him. BIG MISTAKE. He became loud, defensive, interruptive, and three times threatened to cancel my order and hung up on me. I called back. A lady answered and said she knew who he was and would write him up. She said that she apologized and said Mother's Day had left some of the florists with a shortage of flowers, but that the arrangement would be very nice. I said, Ok and I decided to continue with them.

DO NOT GIVE THESE PEOPLE ANY MONEY!!! I am in Florida and used the website to place an order for a friend who had died in TX. The website said Avas Flowers was a small family business and that the flowers I ordered could be delivered the same day. So, I ordered flowers for the viewing. The representative who took my order said it would be no problem to have the flowers at the funeral home for the viewing on Saturday. Saturday afternoon, I received an email that they would not be able to fill the order for the viewing. When I called, unhappily, the customer service representative, Louisa, said she was sorry but the man who guaranteed my order didn't know that the designer was not able to fill it in time but that they would have it for the funeral on Sunday. I asked if there were other flower choices that I could send she said that they couldn't get any flowers delivered and that Sunday was the best they could do.

On 4/30/2016 I placed an order via Avas Flowers website for a deluxe bouquet of flowers, boxed chocolate and card all to be delivered to my mother for Mother's Day 5/08/2016. The company automatically charged my credit card. I chose this company due to its high ratings on their website and the fact that according to their website they are located within a mile from my mother's apartment in Queens. I made several attempts to contact the company late on Mother's Day. No one answered and you cannot leave a message. There is a recording that routes you to leave a message it then disconnects you. On 5/09/2016 another attempt was made to contact someone from Avas Flowers and again was unsuccessful. The delivery status was updated on their site showing that the flowers I ordered were delivered. My mother never received her flowers.

Although the delivery service was prompt, I must say that we are extremely disappointed in the arrangement. We were sent a photo of it from the service last night and I was so embarrassed. The lack of actual flowers and abundance of greenery was shameful for an arrangement that cost nearly $80. As a former florist myself I understand costs, but this was just shameful. I had intended to honor a dear friend that passed and their family, and instead, we were embarrassed & disappointed. I do not like to complain, but I think it is important that you know that we are extremely dissatisfied with our experience with your shop.

My Mom lives in Ohio; I'm in DC. For years I used a reliable local florist near her, but they went out of business. This year for Mother's Day I googled to find another "local" florist hoping for that same hometown service. Avas popped up as being a local, family-owned business in the town next to where my mother lives. I was thrilled and called the 800 number. Almost immediately I could tell it was a large call center by all the other voices in the background - definitely NOT a small local place. Against my gut instinct, I talked to the guy about ordering flowers for Mother's Day and specifically asked if they would make it in time (it was the Thursday before). He said "yes, we can deliver Saturday," so I proceeded with the order. I was told I'd get an email receipt. No receipt came that day or the next. I emailed their customer service to confirm my order and only then received email confirmation. They assured delivery. All was OK, so I thought.

So I forgot about mother day might leave florist short on stock. Their website has no way of checking stock with their partnered florist in the state, town you order them for. They take your money, send something that the vase was supposed to be a big coffee cup called the Mug of Bloom. I opted for the stuffed over priced bear also for $18, and a full size card for $5. They send the flowers in a kitty vase. It wasn't even listed on the website. And no stuffed bear. If I wasn't told then I would have never known. Then I had to call them to get the refund for the bear. Ok, so the bear was out of stock for Mother's Day, fine but why do I have to call and ask for my money back on an item they didn't deliver on?

I ordered flowers to brighten my friends day and the flowers that I ordered was not the arrangement that was delivered to her. What I had ordered was full of beautiful bright flowers with colors of hot pink and purple, and yellow roses. What was delivered was an arrangement that contained 5 yellow flowers and a spray of 9 small light pink roses with green fillers. I called to complain and was told that they were going to have the correct bouquet delivered the next day. I received a phone call the next day stating that they were not going to re-deliver the flowers.

I'm only giving one star as it was required to give a review. Avas Flowers is a scam. Worst experience I've ever had! DO NOT ORDER FROM THEM. They are not a local florist. When searching online for a local florist remember to look for a local telephone number and address. First, I received text and emails that my order could not be delivered on the date I requested nor on the dates they guaranteed delivery...

Hey everyone. Don't bother using this company unless you are willing to make the order 4 days ahead of the date you want it. Wait, that won't work because they will probably miss that date and tell you they have an option of being late up to 4 days. I made an order for Mother's Day and it didn't get delivered till two days afterward. I have never had a miss that much for flowers delivery. "Happy Tuesday afternoon Mom!"

Ava's Florists contracted with a florist in El Dorado Hills, CA to create bouquet and deliver. I paid for expedited delivery to ensure delivery by 11am. No flowers were delivered. No notification was sent indicating there would be a delay. Called customer service (the hold recording indicated there was a high volume of calls due to holiday... Mother's Day was 3 days ago not timely on anything), I have received a refund on expedited shipping however flowers that were due by 11am have not been delivered and it's 1:30pm. First call to customer service indicates they would be there by 2pm. Second call indicated delivery by 3pm. Customer service will not give out the name of florist so you may reach them directly. I paid for PREMIUM LARGE bouquet and will post picture if they are ever delivered. Hoping quality of product better than reliability of delivery. WORST florist experience EVER.

I ordered a pretty expensive flower bouquet online for my wife's birthday, paid the extra $10 to have it shipped before 2:00 p.m. today and got a confirmation that all was well. Then I get back to my desk 1/2 hour after the latest delivery time to find an email and two texts asking me to call. After 10-15 minutes of torture working through their phone mess I finally got a person on the phone who informed me that they would have to deliver it TOMORROW.

I placed an order on Thursday May 5 for a Saturday May 7th delivery. It was for my niece's first communion. I had 3 size options for the bouquet. I went with the medium size. I ordered a balloon and small teddy bear as well. They never sent the balloon or teddy bear and the arrangement was much smaller than I ordered. It was $115.00 so it wasn't cheap. I called and a recording stating due to heavy call volume I would get a return call the next day. I never did. I sent an email. Nothing. Please do not order with this company. You will be disappointed.

Ugh!!! I've been burned by a company like them before. I should have learned my lesson the first time... in not using an ACTUAL local flower shop. Stupid me!!! I was in a hurry, trying to get my friend some flowers delivered for her birthday. I quickly did some research, and went with this stupid company for 3 main reasons: 1) The cutoff time to submit an order for same day delivery was 2:00pm, 2) They supposedly had "free delivery" for a limited time on Tuesday, and 3) They "appeared" to be a local company. I submitted my order, within the time frame cut off. I also got charged a $13.95 Service & Handling Fee... So much for "free shipping". You can call it what you want, but $14.00 is a shipping fee. By this time, I was already too far into my order, to go elsewhere. Most other places I had looked at had a 1:00pm cutoff time for same-day delivery. Well, I got my order placed and thought I was good to go.

I am very, very pissed. First of all, I have had no complaints about ordering flowers online until today. I saw an advertisement online for Avas Flowers and thought I would give it a try. I explained to the representative, Paul, that these flowers need to be delivered to the recipient today, 5-10-16. The Peace Lily Plant cost $39.99, however, total cost was $62.92. I explained that the recipient was leaving the country tomorrow to take her deceased mother to Trinidad for burial. Upon checking, I found out that the delivery is scheduled for 5-11-16. Spoke with the second representative, who told me there is nothing he could do, and if the delivery can be made to an alternative address. I do not know when the recipient will be back. So, I am out of $62.92. I suggest to others to use FTD, might be costly, but they are prompt and is a sure thing.

I placed an order 10 days prior to delivery. The delivery did not occur. I e-mailed Avas Flowers and got a response that it was on the truck being delivered that day. Again, delivery did not occur. I called and was put on hold for 25 minutes as they reviewed my order. They confirmed and said they don't guarantee delivery and that is their policy. They have awful customer service and they do not care that they treat their customers terribly. Do not place an order. It was painful to get my money back and I've had 2 calls in now and 2 hours of wasted time trying to get my $100 back that I paid. They charge your card before they deliver and then tell you they cannot guarantee delivery... What a joke!

I want everyone to be aware of this company, as they are a ripoff. Wish I had checked them out more thoroughly before ordering. I want everyone to be aware of this ripoff company. They will gladly take your money, but never deliver. I ordered Mother's Day flowers for my Mom on 5/6/16 and they told me the delivery would happen on 5/6-5/7 or 5/8/16. Then early on Sunday (5/8/16) morning I received an email from their rep, Minot, saying the delivery will be on 5/9/16. The whole idea was for my Mom to receive the flowers by Mother's Day. It is now 5/10/16 & she still has not received a delivery of flowers from this company. However, they did hit my debit card for $61.94 and I have notified my bank that we are disputing this fraud transaction. Warning: Tell everyone you know about this ripoff company & don't use them. I have also reported them to the Better Business Bureau.

I ordered flowers for Mother's Day on Thursday requesting Saturday delivery. Flowers never arrived until Monday and not even close to what I ordered! They were suppose to call me at 6:00 and never did. After being on hold for 20 minutes the best they could do was 10% off!! DO NOT ORDER FLOWERS FROM THIS WEBSITE!! MAJOR RIP OFF!!

Avas flowers is a total scam! Please take my word for it! They will rip you off, let you down and basically steal your money! The automated phone system they use is set up to absolutely discourage and frustrate you! If you're calling to place an order you will get right through, but when you call for anything else you will never reach a live person. I placed my order for Mother's day, the delivery was set up for the day before. Well today is the day after and still no delivery! BE WARNED! DO NOT DO BUSINESS WITH AVAS FLOWERS! It means nothing to them to miss the delivery on the special occasion you're planning like they did with me!

This morning at 8:24 I spoke to a very pleasant call center representative named Adrienne. Told her I needed a candy basket for my 17 year old step son whom was admitted to the Memorial Hospital in Savannah, GA. Four years ago he was diagnosed with cancer and beat it. Unfortunately he has been admitted at the hospital and tests are being done since he is showing symptoms like before. All I wanted was to cheer him up, and he expects gifts from me during his hospital stays. It's our tradition. I was told he would get same day delivery, candy, vase, card, get well soon balloon, and some latex balloons. For all this I was being charged $90.92 which I would spend more if it puts a smile on his face. A confirmation email was sent with my order number at 8:24 am. I probably should say I made this order over the phone from Kansas. The confirmation stated his gift will be delivered by 4:00 pm his time which is 3:00 my time.

Ordered floral arrangement on 5-5-16 via phone. Delivery date set as 5-7-16. No flowers were delivered. Contacted Avas 5-9-16. I called four times. I was hung up on every time! You cannot get through to a person by selecting the option re: current order. The system hangs up on you. I called back and selected option to place a new order. The rep was very friendly and apologetic, said she was putting me through to a manager to have the order cancelled and a refund sent. She lied. She put me back into the system, and I was hung up on. The third call, again selecting new order, I spoke with Estelle. Apparently she is the manager. I explained the situation again. She told me she could not help me and immediately hung up on me.

They are nothing more than liars and thieves who do nothing, but scam customers. They have ruined Mother's Day for me and my family. Charged 4 times with no flowers to show for it. Ownership should be ashamed and this will catch up to you.

I bought flowers for my mother on Mother's Day on May 3. It came out of my credit card on May 4. I wanted it delivered on Friday May 6 because I wanted to make sure she got them on Mother's Day. May 8, Mother's Day no flowers. Hours on phone, got the runaround and the day after learned the florist didn't even get the order. They offered late flowers full charge or cancellation only! No discount for my tears and my mother having nothing! No coupon, no nothing! Just late flowers or cancellation! They made a mistake and did nothing to remedy their mistake! Horrible company!

Difficulties through whole experience. They never sent email conf, so had to call back. They typed wrong email on their end. Ordered flowers early due to Mother's day, and they were not only delivered to wrong address that I found out after trying to find out why order not received, and automated service said redelivered. Mother's Day came and went still no delivery. Called back and automated service said I could get a call back on Monday – used excuse as busy holiday. Called again. Finally had a live person who sent me to billing. Billing argued and interrupted and said "Can't help. It's in FedEx hands for your order."

I ordered mother's day flowers from Avas Flowers via telephone two days before mother's day. They sent me an email one day prior explaining that the flowers will not be delivered until two days after mother's day. I called customer service and an executive of the company told me that there is no guarantee (which he kept saying warranty) if the flower order is not made greater than four days.

I can honestly say that using Ava's Flowers was one of the worst decisions I have ever made. This company is an absolute joke, and their 'customer service' is non-existent. I placed 2 orders which were supposed to be delivered the day BEFORE Mother's Day. I was assured that this would be taken care of without any issue. Needless to say, shortly after placing my order, I received a TEXT message saying there was an issue with my order and I needed to contact them. No one reached out to me directly over the phone... Ava's expected me to call them to discuss the issue. After being placed on hold, transferred to multiple 'customer service reps' and hung up on 4 times. I was finally told that my orders were not going to be delivered until the day AFTER Mother's Day.

STAY AWAY. DO NOT ORDER FROM THEM. I would give less than one star but that is not a choice. It was a totally negative experience and a total disaster. I ordered flowers for my good friend's husband's wake. They live in Virginia and I in Massachusetts and I was unable to attend. I called on Sat 16th and requested them for the next day Sun 17th to be delivered to the wake. The time of the wake was 2pm. The woman on the phone said she would have them there for 12noon. OK great! A whole day goes by. It's now 5mins before the wake is to begin on Sun 17th, and I get a text from Avas asking me to call them. Turns out they can NOT deliver now on Sunday as their vendor is not open. This is 5mins before the wake mind you!!! This is not a "Congratulations" set of flowers, or "Happy you got your new job" flowers. This is a death and a wake!!! You need to get the flower there on the exact date as requested.

On May 2, 2016, I placed an online order with this company for a delivery of Friday. I received an email the following day for me to contact them. They proceeded to inform me they could not find a local florist to make the delivery unless I would pay $30 more. I cancelled my order and they sent an email that they would refund me. Still waiting. I placed an order from another company, and the order was just delivered and was 30% less expensive. I will never use their service again or refer them. Very, very poor customer service.

They are the worst. I ordered funeral arrangement 1 day before, took one hour to place this order. They charged my credit card twice. 10 min before delivery time they texted me that they were unable to make a delivery because they were not able to find a designer. I was not able to arrange for anything else within 5 min before the service. I was not able to attend the funeral and hoped that I will send flowers arrangement to let the family know that they are not forgotten in their sorrow.

They are not a real florist. They did not deliver what I ordered and their customer service team consists of amateurs who cannot even spell customer service. DO NOT USE THIS COMPANY!!!

On 4/14/16, I ordered flowers from them to be delivered today and they never delivered them. I called their customer service and was placed on hold. As soon as the representative confirmed they were not being delivered today, as requested, she placed me on hold and never returned to the line. Order at your own risk.

Avas Flowers is basically an internet scam. They place false review ratings in their ads and on "paid for" review websites. The real reviews show they have a 2 star rating with both Google and Yelp and a 1 star Consumer Affairs rating because they are HORRIBLE. Yet, Avas shows a 4.7 star rating on their website. After having the worst flower arrangement I have ever seen from a florist – total garbage. I have called numerous times and emailed – no response after sending photos to them. DO NOT BELIEVE THESE PEOPLE. Do your homework and read the reviews on Yelp, Google, BBB, and ConsumerAffairs.com. They have an "F" rating from the BBB.

Avas Flowers has to be the worst company I have dealt with in my life. At checkout after hearing there was an exorbitant service, I told the clerk to cancel the order. He put it through anyhow. When received a text the order was delivered, I called and after 30 minutes an exceedingly rude customer service agent gave no service whatsoever.

This company is not a real florist!!! They got my customer's email somehow and emailed them and pretended to be me!! They are thieves!! Overcharging and ruining the floral industry. False advertising!!!

The only reason it gets any star is because I have to give one. I will NEVER order from them again. They not only were TWO DAYS LATE delivering the flowers, but after contacting them three times, they still didn't care, and they didn't show up again after they called to let my friend know that they were on their way and gave her a very specific time. Their fix? "$20 store credit." Yeah, what am I going to do with $20 store credit? Never again, EVER. Horrible, horrible, horrible.

I ordered flowers from Avas flowers for my wife on Valentine’s Day. They were supposed to be delivered to her job, but that is not what happened. Not only did this company not send the flowers to my wife's job, they handed them to her in a parking lot on her way home from work. The only reason my wife received the flowers was because she asked the driver what building they were looking for, because the buildings were closed for the day. They told my wife the flowers were for her, and they looked horrible! I took pictures of them, and sent them to the company, and they did not refund my money. Their customer service is horrible! Their entire operation is the worst I have ever seen from an online flower company. I highly recommend anyone avoiding this company like the plague.

This has to be one of the worst customer service experiences I've ever had. Ordered flowers to be delivered on Saturday, April 16 for my sister's birthday. Specifically chose Avas and that arrangement because they advertised same day delivery in big, bold letters throughout the website. Placed the order and there was no indication that they would not be able to deliver them that day. In fact, I was given an option of several different times to choose from for that day. They sent an email stating that the delivery wouldn't happen until Monday but never called me (I provided my phone number in their online form). So I didn't see the email until today.

I had the most horrible experience with Avas Flowers that you could imagine!! My older sister (dying with pancreatic cancer) is currently being cared for by Hospice and since I live more than a thousand miles away, two days before her LAST birthday, I ordered a large floral arrangement from Avas Flowers and paid an extra $19.99 to have the arrangement delivered before 11:00 a.m., so they wouldn't end up arriving late on her LAST birthday alive. At 11:33 (a half hour after the time I paid extra to guarantee), I received a text message from Avas Florist requesting that I call their 800 number. When I did, I was brusquely informed that the local Avas affiliate "does not deliver to the street address (of my sister)" - which is absurd, since her house is less than 4 blocks from the downtown area of a small Kentucky town.

Ordered flowers online on 03/29/16 and paid $100 for a 3/31/16 delivery. On the afternoon (3 pm) of 3/31/16, received a message to call about my order. No flowers delivered and wanted and additional $65! I was told they could not find a local florist. Cancelled order and found a local florist (thanks to the funeral home). I do NOT recommend using this company.

I placed an order with Avas Flowers because the website indicated they were a top rated LOCAL florist in Eagan, MM. Approximately two hours after placing my order I received a message to call Avas. When I called the woman informed me that their designer required an additional payment of $15.01 to ensure the product would arrive "as pictured on our website and on time." When I asked for an explanation of why they couldn't fulfill the order and delivery at the agreed upon price my credit card had been charged, she just kept repeating the same thing. I asked for a supervisor. She put me on hold for 4 minutes before coming back on the phone to tell me that a supervisor wasn't available, but she had talked to the designer who said they could do it as requested, for an additional payment of "only $9.99".

When my 100% Irish uncle died on St Patrick's day I ordered a shamrock arrangement of green carnations from this company. It took me 25 minutes to place the order with the salesperson. She must have asked me ten times what my name was and still managed to misspell it on the card. The salesperson stated she had to ask one of floral designers how much a Shamrock would cost to make. They send me an email receipt for the flowers that had a attached picture of the arrangement. It stated no photo attached.

I ordered a wedding bouquet for my best friend's wedding and they delivered a vase. I called the company and told him "my bf will be getting married in the morning" and he said "you ordered a vase" and I told him "I didn't." He said they're busy tomorrow for Easter and nothing can be done. I asked to talk to the manager and he said, "I am". How horrible of a human being. Her wedding day, no bouquet. Don't buy from Avas.

An expensive funeral arrangement I ordered never arrived. It was to represent 5 members of my family for a relatives funeral. AVAS lied and said it was there a day earlier when it actually was still at the florists. Nothing they can do will make up for our embarrassment even if they do refund the money which they refuse to do.

On 3-14-16 I contacted Avas Flowers to use their next day delivery service. My daddy passed away 7 yrs ago, but it's like yesterday to mom. I was sending the flowers to make her day a happy one. I had to pay $9.95 extra to have them there before 12:00... Okay a special day! They never arrived. I was so shocked & hurt for my mommy.. Avas told me they tried to reach florist, but they wouldn't answer. I was so Unhappy. Long story short.. Flowers got there on 3-16. Mommy was happy. Saw 2 days later, crap thrown together not what I ordered or paid for. Wrote to Avas and received no answer. 2nd review, oh I was told I would not get any money back. I don't know how they stay in business!! They will never have mine again!

I ordered flowers on a Friday afternoon to be delivered the next day, Saturday by 6 pm. I received a message at 2 pm on Saturday to call customer service, which I called about 2:30 pm. It took over 15 minutes of waiting to reach a person who told me that the arrangement I chose was "out of stock" and I either had to accept a new delivery date of 4-5 days later or accept the "designer's choice". I would not be able to any photos nor would they describe what a designer's choice would have in it. Also, they could not explain why it took so long for them to call me and let me know this (i.e. 3 1/2 hours before delivery deadline).

My experience was horrible! They advertise same day delivery and I ordered my daughter's birthday arrangement 2 days before. I paid extra for delivery before noon. By 12:45 no delivery had been received. I called the customer service line multiple times and what a joke going in circles before finally getting to a live person who was no help at all. The local delivery shop was not answering. We went to lunch for my daughter's birthday and returned at 3:15. Still no delivery. By then I was not happy. I called customer service again and they still could not get an answer from the shop.

Flowers were ordered online on March 3 and the arrangement was supposed to be delivered on March 4. When our coworker returned to work on March 17, she had NOT received her flowers. I had already paid for the flowers via credit card. I called Avas and spoke with a gentlemen on March 17. He explained to me what had happened, apologized and had the flowers resent that same day from a florist in Westerville, Ohio. I received a picture of the flowers received and they were beyond disappointing. They looked like they were a week or two old and the only item that looked like the picture was the vase.

I too, thought this was a "local" company. I'm really disappointed with lack of customer service and resolution. I placed 2 orders, a few minutes apart. Both orders going to the same residential address and same person. The first order (basket & balloon $108.93) arrived on-time. The second order (fresh flowers $59.93) arrived a WEEK later in very poor condition. I am trying to get a refund for the flowers. It has been over a month...

I called Avas Flowers at 8 am to be delivered to the residence of my Mother-in-law on Thursday, 3/10, using same-day delivery. She was to take an arrangement to the funeral service of her husband the next day. I paid $90 for the premium arrangement. Later that morning, I was called and Avas said because I "missed the truck", they could not deliver the flowers that day. They offered to upgrade my flowers (which is peculiar, since I had already ordered the premium arrangement), and that they would deliver it first thing the next day. I told them they had to be delivered before 1 pm before leaving for the service.

If this is a "family business" then it's a family of robots. The only contact that a customer can reach is an obnoxious, multilevel telephony system and... finally... if you're lucky and willing to waste an hour or more an actual human who barely speaks english. 15 minutes after I placed a delivery order, I tried to change the address. There is no way to speak with a human. It took an hour to get this done. The fool I originally spoke with clearly didn't understand english, and I had to ask for a supervisor at least 10 times and then was put on hold for 20 minutes. She finally "fixed" the problem, but my friend hasn't received these flowers, that were to be delivered to her workplace and it's 4PM. There is no way to get information on the status other than the fact that they haven't been delivered yet. DON'T USE THIS EXPENSIVE AND HORRIBLE FLORIST!!!

Ordered flowers for my aunt's wake/funeral. They confirmed they were delivered. We were there -- they weren't. After going back and forth with them, they finally determined they "delivered to the wrong place". They wanted to re-deliver (a week after the funeral??) then wanted us to accept a store credit. We had to go round and round with them to get a refund. In the meantime, we didn't get flowers for my family member's wake. Don't order from this so called florist!

First, on their website they show ratings from different sources, such as Google as being above 4 stars. They are all wrong, they never move away from a 1 star rating. Big banner on site said "free delivery, today only! And 40% off. No. Went all the way to the end of my order and no discounts were taken, plus a service business charge showed up instead of a delivery charge, that was 12.95. I won't be doing business with these people.

This place is a straight ripoff! They do not stand by their work, and could give two ** about the customer. Trust me, what you see is not even close to what you get. And then to act like there was no issue, was even more appalling. Keep it moving, and select a florist you trust. This company is by far, not the one.

I placed an order for balloons to be delivered to my mother for her 72nd birthday since I live 8 hours away from her. Needless to say, my mother never received her balloons. I tried for hours to get an actual human to speak to, but when I did, I was placed on hold. Then was told they would have to do an investigation. The investigation couldn't be initiated until Monday because no one from the local shop was available to talk to as they are not open. I stated that since the company wasn't open it was fair to say that the delivery wouldn't happen and he said yes. So I said then I should be able to get a refund and was then told no that they would have to do an investigation. I then asked if what I was being told was I would probably not get a refund and he slipped and said yes. I don't recommend anyone use this company. SCAM!!!

We wanted to send flowers for a very dear friend, whose close family member passed away. I placed an order over the phone and was told that it would arrive by 3 p.m. on Friday, 2/26/16; they also stated I would receive an email confirmation once the arrangement was delivered. Friday evening passes - no email. Saturday morning, the time of the actual funeral/burial service, still no email. I checked the order status on their website and it stated they were "attempting to re-deliver". Saturday afternoon, I called them and ended up speaking to 4 different people that had the audacity to tell me, "Sorry for the inconvenience. We are attempting to re-deliver." I asked each person how are they going to attempt a re-deliver to a funeral that has already concluded. No one could answer. Also, they refused a refund, which will be settled from a credit card dispute or small claims court.

Scam company posing as a local florist. Their website is deceptive and their ordering staff is completely dishonest. Ironically, the floral business is a service that is based on caring and Avas doesn't care about anything except making money. My ordering clerk online pretended to confer with the floral designer (total scam: shop in Alaska, ordering people in New Jersey and they lied about this). Promised to send 6 coral colored sweetheart roses with two stems of orchids plus other of the freshest flowers they had at the shop. I specified NO DAISIES OR CARNATIONS. They sent a pre-made cheap end arrangement of daisies and carnations. I would never have known if my friend had not sent the photo. No response by customer service in New Jersey. They disconnect your call after 15 minutes on auto hold, "in order to serve you better".

DO NOT order flowers from this company! I paid $100+ for a special order of peonies for Valentine's Day. When I received them in the box the flowers were dead and wilted. As you can imagine my frustration as these were for Valentines. I contacted Avas Flowers and I spoke with a supervisor who said they would reship my order and issue me a $20 store credit and upgrade my order with next day shipping to my home. They also instructed me that these particular flowers are very delicate and needed to be hand delivered. I received them tossed in a box by UPS.

ABSOLUTE WORST FLOWERS AND SERVICE EVER!! Do not order from here. I paid $75 for an order of Peonies, received 6 with no vase. ONE flower had bloomed, one was completely dead, and 4 in bud form with no chance of blooming. Have now had them for 5 days and the only thing that has changed is the one flower that had bloomed is now dead. The 4 buds have not changed. I tried contacting Avas, offering to send pictures, and received TERRIBLE service over the phone. Customer service rep was very rude and offered no help or sympathy. Absolutely amazing. Ruined Valentine's Day for me and the recipient. Again, do yourself a favor a DO NOT ORDER FROM AVAS!!

Avas Flowers is a complete and total scam. They are quick to take your money, but are difficult to get in touch with, and do not deliver the product which they promise. I ordered flowers to be delivered to my girlfriend on Valentine's Day at work, and when I call on Valentine's Day they inform me that they have no one that can deliver in that area... what!!! Then I tell them to switch the location to my home since she will not be at work the next day when they PROMISED they would be delivered. Guess what? No flowers.

I originally called Avas Flowers to ask questions on how their orders are processed due to the fact that some of the companies I called explained they send you the vase and flowers in a box and you arrange them yourself. I was looking for an already made arrangement to be delivered. I was very dissatisfied from the end of my phone call placing the order and still am. I have all the conversations from beginning to end and you have my permission to take and use what is necessary to reach public awareness about how Avas does not stand behind their policy of "Same look and feel" and "100% Customer Satisfaction". I did notify them in each email that I had intentions of filing my complaints through Consumer Affairs, not as a threat but to raise public awareness of how they fail to abide by their statements.

I am extremely disappointed with the arrangement I received today. I asked for an arrangement of all purple flowers. I was told the flowers would all be purple and so would the bow. Most of the the flowers are not purple and many of them look tired and withering.

Beware of Avas. They are a very deceptive company. They promote themselves as a local florist so I actually thought I was talking at first with a company based in the town that would deliver flowers to my mother-in-law for Valentine's Day. I called a few days before Valentine's Day and they assured me my flowers would be delivered the day before Valentine's Day. They advertise free delivery, but charged me $13 service fee which they said was standard and that all florists charge this whether or not they tell you it's included. I was annoyed but went forward with it because I felt sure she'd get the flowers early. The day they were to deliver my flowers, they texted me to say there was a problem with my order.

I ordered a $90 arrangement which looked really "deluxe" in the photo, but in the end it included 3 rose stems, 3 clustered rose stems (much cheaper than large "tea" roses), 3 lily stems and some other misc flowers. Comparable to a $39 grocery store arrangement. After many calls on my part, all they would offer was a $15 store credit. I told them to keep it. After I ordered, I looked up the New Jersey BBB and saw they had a F rating, but it was too late. So many complaints on BBB - I could not believe it. Take my advice - look for a neighborhood florist with an address you can identify and order direct from them. Pics show what I ordered and what I actually got.

WISH I COULD RATE YOU ZERO STARS... I WOULD... They are absolutely horrible! Delivery was a day late. Left the flowers outside even though I gave a recipient phone number. Needless to say the arrangement was wilted and looked anything but pretty after sitting outside overnight. I tried to call seven times. If you call to resolve a problem, you are put into a recording loop, kept on hold for ten plus minutes then the call disconnects. Basically I dumped $63 into the garbage. Thanks a lot Avas Flowers for a big bunch of wasted time and money. NEVER AGAIN.

First of all, we are a gay couple. My boyfriend was living in California for a little while & I decided to send him flowers through Avas one day just because. His name is Paul. They delivered the flowers with "Paula" on the order, on the special note card too. This, I overlooked because "maybe it was an honest mistake". So now it's Valentine's weekend of 2016 & Paul & I live together in Tennessee now. I ordered a big expensive arrangement for Paul to be delivered ON Valentine's Day several days ahead of time. I get a text a few days later telling me to call about my order. They tell me "We can only deliver it the day before Valentine's Day. We're sorry for the inconvenience. Also, it will be a late delivery."

As per subject. This is the worst company I have ever dealt with and will never order from here again. I placed an order with one of your sales rep thinking that everything was going to be fine. Your company proved that one wrong. After placing the order with the nice sale associate she, not once, informed me this was a holiday time frame and the flowers could be delivered 4 days after the intended date they needed to be delivered. After placing my order, this company taking my money right away, I get an e-mail after hours stating that they were unable to deliver my flowers until the 16 Feb. Kinda defeated the purpose of why I set up a delivery date.

I ordered a small flower/plant basket on the Thursday before Valentine's Day 2016. The price was $52.00 plus tax and "handling" fee. The delivery was to be at an Elementary school which dismissed at 3:00pm. I advised, when placing the order, that this was a school and requested to be delivered before noon. The delivery was made at 4:01pm with confirmation email of same sent to me. The recipient was a teacher there and the only reason she received the delivery was because she stayed past her usual departure time to do some extra work after class for the next day. That's the first thing.

I called and ordered 2 valentine's arrangements. 1 for my wife and 1 for our good friend that just lost a loved one. It came to $154.00. I said, "That was too much". They said they wanted my business. 2 negotiations later we settled on $126.42 I'M HAPPY!! 4 hours later they call back and WANT $30.00 MORE. I'm UPSET... They said it was because it's a holiday and roses went up. I placed the order on February 9th. Really, they don't know roses go up for Valentine's on the 9th of February. Give me a break. I tell them it says on the front of their webpage "SATISFACTION GUARANTEED" AND THEY REPLY, "I'm SORRY" and I reply, "You're right. You are A SORRY COMPANY." Then they tell me it's going to take 5-7 business days to refund my money, but they debited my account while I was on the phone placing my order. PLEASE DO NOT DO BUSINESS WITH THEM.

I ordered flowers last night to be delivered to my daughter's roommate today. They charged my card right away. This morning I received a text saying I needed to call them to get my order processed. The rep I got said I needed to pay $20 extra because the delivery was farther from their designer than they thought it would be. I told him I thought that was kind of odd. He then asked for my credit card number which I refused. I asked supervisor why the night before it was one thing and now another. He said that the designer they usually use couldn't do it so they had to get one farther away. Most GOOD companies would have just eaten the $20. I asked the supervisor for his supervisor and he said that he was it. He didn't offer any sort of compromise and just kept requesting my credit card number. I asked for an immediate refund, which is the only thing that went right. Don't use them!

Poor customer service, take it or leave it attitude when the order was not fulfilled. For my daughter's 5th Birthday I order a premium flower arrangement, teddy bear, box of chocolates, mylar balloon, Birthday card and pink vase. What she got was average flowers, well below the $75.00 cost, no teddy bear, no chocolates, no pink vase, and no mylar Happy Birthday Balloon. Requested a full refund and was told by supervisor Renick, "She got the flowers didn't she and I can't promise you anything else with regards to refunding the items you claim she did not get." The total on the order was $125.00. Avas's delivered on about 10% of that ($12.50). Shop elsewhere for the Holidays and celebrations.

Flowers were not fresh and more greens than blossoms. Flowers expensive ($68), $13.95 service charge but "free" delivery. I contacted customer service to let them know the bouquet was unsatisfactory. The response: "After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly." They offered a $15 credit. Why would I spend more money with them when I was embarrassed by the gift I sent. The $15 credit just covers a bit more than the service charge. Horrible!! Buyer beware.

Horrible experience. The flowers we ordered were NOTHING like what was delivered. We ordered an $85.00 wicker basket of colorful flowers (purple, yellow, green, and lavender). The flowers delivered were maybe worth $40 and were white, pink and red. None of the flowers in the description were included in the delivered flowers. Instead of a wicker basket they were in a cheap white plastic vase that looked horrible. I filed a complaint and submitted pictures. It didn't take long before they said there was something wrong with the order and they would talk to the designer.

I ordered flowers from here for a new baby. They processed my payment then about an hour later texted for me to call them. They had my number and didn't bother to call. I had to try 3 times to get through to a person as I kept ending up in a conference call with myself? They tell me they have no way to deliver to that address can I deliver somewhere else. That is the house they live in, really? Then try to upsell me for $20 to hold it for Valentines Day. Again really?? This is a new baby. I get through all the nonsense, finally get the order cancelled, and find out I won't get my money back for 10 days. They shouldn't have processed payment if they couldn't deliver. Unbelievable business practice and customer support is a joke.

This company should be looked into for false advertising and ripping off consumer. I ordered what appeared on their website to be a beautiful arrangement for my daughter who just gave birth. When I called to place order, the person asked if I wanted balloons. I specifically said no. When I saw the invoice later that day I was charged for two mylar balloons and a large greeting card, also not ordered. When I called to complain, they said they could not refund as it was already out for delivery. What arrived to my horror was a floral arrangement that looked absolutely nothing like what was advertised and was delivered in a Price Chopper box!! So the arrangement came from a grocery store. There were no balloons, no large card and three of the roses were half dead.

I ordered a bouquet of flowers to be sent to our daughter for her birthday. The order indicated that this would be delivered to the school where she taught and that it would be delivered before 4 PM. The flowers arrived after 5:30. Fortunately there was still someone at the school to receive them. They weren't even close to what the picture showed they would be. When I called the company I was told that they were like the picture in "color and feel". Yes the colors were the same but about half the flowers. I said she did not receive $50 worth of flowers. Their reply was, "Ma'am you didn't pay $50." Of course the woman was right. They were to be $49.99. This company is a rip off and I will never use them again. Waste of money and very frustrating.

DO NOT USE AVAS for your flower order. The worst customer service I have ever experienced. You are not dealing with the actual florist. This company is a third party that just takes orders and who knows what florist they are sending your order to. My order got messed up by them and they refused to refund me for the full amount. They wanted to give me a credit for another order in the future! I am fuming. These people are crooked and care nothing about the customer.

I ordered flowers for one of my Granddaughters' birthday on 1/20/2016 for delivery 1/21/2016. Avas advertises same day service, delivery to local areas, etc. - all items that would indicate there would be no problem with delivery on 1/21. By 7PM on 1/21 I was on the phone with Avas asking why the flowers had not been delivered. The customer agent said she called the local florist but of course they were already closed for the day. I left an email at the email address they request you contact them at but did not get a response.

I tried to call a local number for a local flower shop and got Avas. Not only did the arrangement not show up, but two days later, at night, some tired, sad looking roses got delivered. I did not order Roses. I ordered an $85 birthday beauty with an upgraded card. I'm just embarrassed and pissed. I initiated a charge-back with my credit card after 4 failed attempts to rectify this nasty situation. This is not a reputable company. In no way are they reputable. Even Pro Flowers (which I use as a last resort) is better than this bogus company. The corporate office is located in NJ and the CEO is Jorge Delgado. He also has a LinkedIn account.

I paid for a Standing Basket arrangement for my Uncles viewing (wake) and burial service. When I arrived to the church, I was disgusted to what I saw. I paid $10 extra for a sympathy banner that read "In Loving Memory". It was never put on my arrangement. AND it did not come with a stand!!! It was on the floor next to his casket and it kept falling flat on its face from lack of green foam to hold the flowers. They used a light weight cheap thin plastic container on the bottom that was too light to hold the weight of the flowers.

Problems with communication, delivery, and worst of all the flower arrangement for a memorial service which was not appropriately sized, overpriced and poorly arranged. Their response was they felt it was appropriate and had the "same look and feel" as the pictured arrangement. It didn't and it was an embarrassment to give it to the grieving family. I should have purchased an arrangement from a grocery store, would have been MUCH nicer!

I ordered flowers for my mom's last week at work before retirement. The product that was sent was NOT at all what was presented in the picture. In fact, I was embarrassed of the flowers that arrived, knowing I had sent them. I realize they were a substitution, but they lacked fullness, had way too much greenery, and in fact, we're just plain ugly. Avas Flowers chose not to rectify the situation, and did not offer any solutions.

Ordered from their very impressive website which I now know is nothing but PHONY. They are by far the worst online company I have ever dealt with. They do not send anything close to what you have ordered and are not at all concerned about ripping people off. I hope they get the just due. I had several phone calls and emails which included pictures of the mess they sent. They promise at first to rectify the situation but that's just not at all what they will do. Please stay clear and far from this company unless you feel the need to throw away your hard earned money.