Avas Flowers Reviews

This was the most stressful experience I have ever had ordering a floral arrangement. The message for the card took four tries to get it right. They sent an email showing the correct message but when the flowers were delivered the message was incorrect. To track delivery was impossible. Spoke to someone different every time I called. Never received the information that was promised after each call. I will never use Avas Flowers again. BUYER BEWARE!!!

Ordered premium floral arrangement, balloon, candy for mom's birthday 8/16/17. Emailed once (no response) and checked delivery status online a few times. 8/18/17 delivery was supposed to be before 1 pm. No delivery as of 4 pm. I called Avas Flowers after 10 minutes on the phone. They said flowers were delivered at 11 am. (But they were not). I said I did not receive a delivery confirmation? Because they had not received the delivery log yet, that's turned in at the end of the day. Within 30 seconds, while still on the phone, a delivery confirmation was sent to my phone. She assured me they were delivered and read the address to me. So thanked them and checked with my mom, no flowers yet!

I still haven't gotten a refund 5 days after I had them use a different credit card. Not only have I still not received a refund 5 days later, but they didn't deliver the flowers!!! Why would I call you to use a different card number, if you think I want to cancel the order??? Their agents are hard to understand. Also, I ordered an arrangement for my sister and was very disappointed. The flowers were frugal and a much cheaper kind were used than pictured. I use them for a lot of business orders, no more! You just lost a lot of money Avas Flowers!

I am SO SORRY I did not check out reviews before I ordered. This is the WORST company & everything about them is a FRAUD! DO NOT USE THEM! Horrible customer service, huge language barrier, bad floral misrepresentation of arrangements/delivery times & I wish I could give no stars. Customer service is: Long hold times, disconnected or transferred to a "manager" & get disconnected. They are NOT a "locally & family owned" florist as their recording and website seems. I did speak to a young caller at the call center who very courteous and professional & offered a $10 refund for an $80 crappy arrangement. CALL A LOCAL FLORIST and when THEY ANSWER the PHONE MAKE SURE they are GEOGRAPHICALLY LOCATED WHERE THEY SAY THEY ARE!!! I retained my order #; however, it is deleted after payment is made, so not wasting my time leaving. This is why they state that order # could not be found.

I have ordered floral arrangements online many times before and never had a bad experience before ordering from Avas. I don't usually write negative reviews either but felt a need to as I was so very disappointed when seeing the arrangement that was sent to my dear aunt's funeral home from Avas--it was actually embarrassing. Like others mentioned in their reviews, I also thought I was sending the arrangement from a local florist since that was the search I typed in. The arrangement looked drab, wilted, and like someone just shoved a bouquet from a grocery store into a vase with no contour or the vibrant colors that I had ordered. If it weren't a funeral home setting and had been too tacky to do so, I would have gotten a picture.

Husband ordered and had sent to my work (a Fortune 500 company) the "Deluxe" size 'Gardens of Cambridge' ($79.99 with delivery) from Avas Flowers. Description for this bouquet is "Beautiful blue hydrangea, blended with lavender monte casino aster, mint green carnations and bold white lilies. A graceful, cultured arrangement perfect for someone with class and taste in your life". THAT IS NOT EVEN CLOSE TO WHAT I RECEIVED.

I ordered flowers from this company (a front organization for Hy-Vee), and they failed to deliver flowers for a birthday, then refused cancellation and indicated they would deliver three days after the event! This failure to provide acceptable customer service is plainly unacceptable, and violates the principles of the Uniform Commercial Code. I strongly recommend against using this company or patronizing its' related company, Hy-Vee stores in the midwest.

I ordered flowers at 11:00 am for my daughter who had one day surgery, I was guaranteed delivery by 5 pm the same day. I spoke with a person named Ray and explained how important this was to me and he assured me she would get the arrangement. At 4:30 pm I was contacted and told they would be unable to deliver the same day but would deliver it tomorrow. The flowers were already paid for, and they did offer a 10% discount, but that wasn't the point. When you order something and are told it would be delivered the same day then it should be done. At 4:30 pm, I didn't even have time to call around to see if I could get the flowers from somewhere else, and it didn't matter, they were to be delivered before 5 pm that day. Very upset with this company and will never use them again, nor will I recommend them. As a matter of fact, I will go out of my way for people to know just how unreliable they are.

These people are not reliable. On 8/06/17 approximately 1:00 pm, I ordered flowers to be delivered to Swilley Funeral Home in Tampa FL. before 6:00pm. They guarantee that it would be delivered at least 15 minutes before 6:00pm. I waited until 6:00pm and the flowers never arrived. I call 1+ (877)638-3303, and spoke to the supervisor, he told me that they couldn't delivered them for 6:00pm, but would for the next day, after the same day delivery.

Buyer Beware... This company will be very accommodating during the ordering process. Everyone department that you talk to "apologizes" that they don't have the blooming plant so talk you into a different plant. A couple of hours later they call back and say we don't have that one either but proceeds to say we can send a different one. I agreed. When the arrangement was delivered, it was totally different than discussed. It wasn't even close to what I ordered. After sending them an email about the arrangement being wrong they said "We will make this right and will deliver another big beautiful arrangement, but we will need to pick up the wrong one." So the next day they went to my friend's house to pick up wrong arrangement and told her that I had cancelled the order and it wasn't going to be replaced. I told her do not give it to them until they have the replacement arrangement.

I am writing this review with hopes that anyone who reads will make the smart decision and order from any other flower company. I recently purchased flowers from this organization for a close relative's funeral. I paid a decent amount of money. The flowers were delivered late, and would not have ever made it out during view hours if I didn't call. They snuck them in the flower room. Additionally, the arrangement although beautiful on the website showed up looking like a grocery store special. The message I composed for the card wasn't included and the additional sympathy ribbon was also not included. I have gone back and forth several times with customer service and have yet to reach a resolution. Even with delivery confirmations and text messages at 4:00, they continue to retort with the flowers were delivered at 2:00. Save yourself the headache and go anywhere else.

I visited my mother the next day and was shocked to see what I paid 57.00 for looked NOTHING like the picture online with the price beside it. They delivered equivalent to two bags of flowers from Walmart stuck in vase with tons of ferns as a filler. The picture had no ferns. To fix the problem they want to give me 10.00 off on another order! I told them I wouldn't ever order from them again so what good is 10$ off. Then, I requested the shop I googled to be the one do the job. They assured me they would fill the job. They did not. So, I want what I paid for. Another delivery.

I ordered flowers for my anniversary but they never showed up. They took my money out right away. After calling 4 or 5 times without getting anywhere they finally showed up 4 days late. Horrible Co. Horrible customer service. Felt more like a scam than a florist shop. Do not use Avas Flowers.

I placed an order at 08:30 yesterday, to send flowers to my mother in law, who was in the hospital. I paid the extra fee, to have guaranteed delivery by 13:00, because I didn't know if she would be discharged yesterday afternoon or this morning. My mother in law was sent home at about 14:00, and her flowers had not arrived. I got a text from Avas at 14:30, saying the flowers had just been delivered. I called the Avas customer service line today, and was only offered a 10% refund for my order. I stated that I wanted a full refund, as the flowers did not get delivered by 13:00, as the extra fee was supposed to guarantee. The customer service rep agreed to the full refund, and ended the call, but still only refunded 10% to my credit card. I am not impressed in the least with this company, and will be vocal, to everyone I know, about not using their services.

I contracted (two days early) to have a vase of flowers delivered for my sister's birthday. The transaction was done online. I supplied the delivery address and received a confirmation that the flowers would be delivered to that address on July 31. My credit card was charged. At 8:00 pm on the night of July 31 (the day of the contracted delivery) I phoned Avas Flowers to inquire as to when the delivery would occur since it was so late on the delivery day. After being put on hold for 14 minutes the Avas representative stated that I needed to pay an additional $10 for the order to be delivered to the home address I supplied two days earlier. Had I not called the flowers would not have been delivered as contracted. I refused to pay additional money for the contracted delivery. The flowers were never delivered as contracted.

Do not ever order from Ava's Flowers!!! I have used them 3 times and all 3 times: VERY POOR QUALITY!!! The 2nd time, the flowers were dead and This last time, they did not deliver my arrangement and I ordered the day before!!!

I selected and paid for Same Day Delivery through Avas Flowers. I received an email stating that the flowers were delivered; they were not. When I called the customer service line they were not helpful at all. They did not speak clear English and the entire time all they said was that they would deliver the flowers the next day and refused any type of refund. Don't waste your time or money on this scam.

I placed an order before noon on 7-26-17 and was told it was same day delivery. I received a call from a foreign sounding representative and was told that they could not do same day delivery and that it would be Saturday before it would be delivered. I informed them that it was not okay and that I would like my money refunded. She told me they couldn't do that and that she could do next day delivery, add extra roses and add a box of chocolates at no cost. She then asked me for a secondary address to which I gave my house address. This was NOT the delivery address, it was a secondary address. They already had the delivery address.

Ordered flowers on a Wednesday night before going into work the night shift. Needed them for my girlfriend who was menstruating hard, and super upset about how long I'd been working on the road. I knew she had to be at work at 11, and I had requested how important it was that they get there before she went to work. They went the extra mile and got them there before she left. Worth every penny. Will use this place for all my flower needs.

I ordered flowers for a sick friend. Avas sent me an email telling me that the address was incorrect so they could not deliver. I called and assured them it was correct but they made no attempt to deliver the flowers again. I sent an email and received no response. The only way I could talk to a customer service person was to call and push the number for a sales person who takes orders. He sent me to a person who would try to resend my flowers. This company has around 200 call takers who take your order and send them to small florists around the country. They seem to be overwhelmed and poorly managed. I would NOT recommend using them. My friend still doesn't have her flowers.

I ordered the Butterfly Fields arrangement for a funeral and received a totally different arrangement. Not only was it the smallest arrangement at the service, it was by far not even close to what I ordered. It was too late to return it so I called after the service and complained. Their resolution was to send me a 10% refund on a $100 order. I will not order from them again.

Worst experience with a florist, ever. Will not be doing business with this company ever again. Here is the email I sent to customer service. Someone did call me and apologize. Unfortunately, that didn't do much to make up for the unnecessary stress I was put through. "I have had the most frustrating and stressful experience with your company today. Yesterday morning, I ordered a plant basket to be delivered for a funeral service that took place today at noon. I called your customer service number about 30 mins prior to the service starting to make sure it was delivered and it had not been. I was then told a mistake in your system had happened and that it was being delivered tomorrow instead of today. Well, that wasn't going to work bc the funeral service was today. I was told a fruit basket would be sent to the family's home instead. As irritated as I was, I agreed to that and gave the delivery address.

NEVER BUY FROM AVAS FLOWERS!!!

I placed an order on Saturday and they promised a same day delivery. I so happened checked the status on Monday and it said it hadn't been delivered, so I called and was told that the local florist wasn't going to deliver. On the day of the services, I found out about this and nobody called me. On top of that they said they would give me a 15% discount and deliver to the home. The flowers were for a funeral service, but you still trying to keep my money. In conclusion, Avas and its affiliates are terrible!!!

We ordered congrats flowers for a co-worker and the experience was embarrassing. The flowers died within one day and the watervase that showed up was actually dirty. I would never order from them again.

I ordered flowers online for a funeral service. I am heart-broken that Avas Flowers have let me down in such a profound and irreparable manner. I provided accurate information regarding the funeral home address and the deceased two days before the delivery was scheduled. I have discovered that the flowers were never delivered. My son was attending the funeral and he could confirm that our flowers were not there. The flowers were scheduled for delivery on July 20, which was the first day for visitation. The funeral was on July 21 at 10:00 am. At 2:00 pm the website said my flowers were still scheduled for re-delivery.

I thought I was ordering flowers from a local flower shop in Southern California to send flowers to my mother in law for Mother's Day. She never received the flowers. When I called to find out what happened, I was told they would look into it and call me back. I called a second time and was told the same thing. I then called my bank, and had them reverse the charge. Two months later, today, I saw a reversal of the reversal and was recharged the amount of $58.94. I called Avas flowers and was told that since I placed the order, they would not refund me, but would deliver the flowers over 2 months late and offer me a discount of 10%. WTF! I screamed and yelled and was told they would refund my money. We will see. Not Acceptable!

This was by far the most horrible birthday surprise flower arrangement experience I've ever had. Where to begin... for starters I placed the phone order from Los Angeles, California for delivery to Alice, Texas under the reassurance from sales person that I was in great hands and the choice I made in picking the "Deluxe Dreaming of Tuscany" was an excellent decision to surprise my mom for her 61st birthday. The clerk reassured me that for my approximately $90, it would be money well worth spent. We talked about the "Deluxe" delivery mirroring the photo I was looking at online... it's a gorgeous bright arrangement with vibrant oranges, yellows, greens! We added a balloon and card to make the arrangement even more beautiful. Needless to say, I was certain this arrangement would be the most incredible birthday gift my mom would receive on her birthday. I was excited and waited patiently to get updates.

They were not delivered for the Saturday shower until Monday!!! When they arrived they were worse looking than 5 day old Gas station flowers. In a $1 store vase. These people are brokers and they contract your local flower delivery store. Ridiculous place. DO NOT CALL THESE THIEVES.

I paid twice as much for an order that costs $248 only because the delivery time to be after 10:00 pm was absolutely critical and they were the only company that agreed to the time. I was assured multiple times that it would be delivered after 10:00 pm... It was delivered at 5:00 pm ruining the whole experience. After calling "customer service" they apologized and offered me a whopping 10 percent discount on my next order. Seriously!!! Horrible horrible. So pissed that I wasted that much money.

I ordered flowers from Avas for a 50th birthday because they claimed to be a local/family business with free delivery. They called at the last minute to say there was a change and the flowers would be delivered a few days later. However I couldn't understand the person on the phone due to heavy accent. After numerous calls and requests to speak to the "owner" of this "family" business, I was exhausted and furious. Avas is located in NJ and you'll never get anyone on the phone who can handle a complaint, solve a problem or make the situation right. DO NOT use AVAS flowers. It's a scam!

I hope to God someone is smart enough to look online for reviews before ordering!!! I ordered a $107.00 bouquet of flowers from my 83 year old mother to her friend of 60 years that unexpectedly passed away. I ordered online because we are in Texas and the funeral was in New Hampshire. The services were on July 15th, 2017. I received a text to call Avas Flowers on July 18th, 2017 letting me know they were not delivered. They wanted to give me a $10.00 discount and send flowers to a family member's residence. I am heartbroken over this since I ordered and trusted this company. They advertise flowers they don't have available. Now I have to tell my mother who on top of that was devastated by her friend's passing.

DO NOT order from AVAS Flowers. On 7/11/2017 I ordered a flower arrangement from Avas to be sent to a sick coworker in the hospital. Even though they did deliver an arrangement, it was NOT what I ordered. EVERY flower was substituted from what was on the website. I ordered a tropical arrangement and what was delivered was something which could have been picked up from a local grocery store. After 6 calls with so called supervisors the best they could offer was a $30 refund on an $83.00 order so I'm stuck paying for something I DID NOT ORDER. Do yourself a favor and do not order from them. I will NEVER order from them again.

July 4th, I ordered (by phone) a Deluxe Funeral Spray for my sister-in-law's service on July 6, 2017. The service was to be held at her church, which was confirmed by the sales agent. On July 5th (next day) while driving 5 hours, I received an email from Avas Flowers, stating the flowers were delivered. I thought all was well… Arriving for the service on July 6th, went to see the spray and other flowers at the church. To my surprise, there wasn't a spray from Avas Flowers anywhere. The burial was 2.5 hours drive from the church. There wasn't anything from Avas Flowers at the grave site either. Embarrassed & confused, I made the first of five different phone calls to Avas Customer Service.

I ordered an hydrangea plant which was originally $49.99 and ended up costing 72.99 (overpriced) from Avas Flowers in Aurora CO, they delivered a peace Lily, which is the cheapest plant u can possibly get. Really people! If I had of wanted a peace Lily I would have had the recipients' family go to Lowe's and get a $12.00 peace Lily. Their customer service people are foreigners in a warehouse, loud noise in background and you can't understand them or hear them, had to call back 4 times, didn't deliver plant on correct day, and wrong plant! They only gave me back $20 on my CC, and $10 towards new order. I will not order from this scam company ever again!!! They need to be put out of business!!!

I ordered flowers on Friday, July 14, 2017 to be delivered on Saturday, July 15th. Called late in the evening of Saturday to inquire the status of delivery. A woman answered and said she put me on hold telling that she will check with the local florists and let me know the status. After a long hold, she came back and said that she is unable to reach the local florist and hence cannot tell me what is going on. However, she said she will call me back in an hour, but never called me. I called again, and the result was same. In the similar fashion four people lied to me between Saturday and Sunday. This company should not be in business. Please don't ever order from this people, all they do is lie to you.

I called a day early to have flowers shipped to recipient for her birthday. Was told delivery would be made in the a.m. This is a PRICEY florist that did not come through as promised and it was a bummer to have the order tracked. Calls were going back and forth, wasting time. I don't even have the order number that was supposed to be sent and never was. I would NEVER use again and cannot recommend this florist.

This company failed to do everything they promised. I ordered ONE bouquet and ONE boutonniere and they couldn't even get my order right. The day of my wedding when my order arrived they gave me one boutonniere and a HUGE basket of what looked like a rose bush. Furious and stressed I contacted them right away. Spent hours on the phone with them. They didn't believe me that I ordered a bouquet. Then told me in order to get my bouquet I had to give them more money. In the end I got bot bouquet for my wedding day. They are the WORST company I have ever worked with. Horrible customer service, huge language barrier, florists was terrible. I wish I could give them no stars. Ruined my wedding day and barely admitted it was their fault. I will ALWAYS tell people how awful this company is. DO NOT USE THEM. So disgusted that a business like this even exists. They should be ashamed.

I recently ordered a 49.00 arrangement from Avas Flowers. When I was speaking to the customer rep. he tried several times to upsell me on incidentals, like a bow, a full size card, a larger vase, etc. I did agree to the "Deluxe" version of the arrangement, called BRIGHT SUNLIGHT. I told him that I needed delivery by 4:00. The order did not arrive until after 6:00. When it did show up, it was not the same arrangement as the picture. Probably had 1/4 of the flowers shown in the picture. When I tried to complain they offered me a 10% discount off of my next order. There will be no next order!!! Terrible company and terrible customer service.

I ordered flowers for my sister who was going through a difficult time. The flowers arrived in a box with no refrigeration and no water. Big surprise, they were dead. She called Avas Flowers and they agreed to replace the flowers. They shipped another box with no water or refrigeration and once again, she received a box of dead flowers. I then called to request a refund. They agreed to refund the money for the dead flowers but not the $18.95 delivery fee. Apparently, I'm supposed to pay their service fees to package dead flowers. HORRIBLE SERVICE. Service representative was less than helpful and very complacent with my complaints. I sent follow up email and did not even get the courtesy of a response. DO NOT ORDER FROM AVAS FLOWERS.

I ordered a flower arrangement to be delivered to a female co-worker recovering from knee surgery. I specifically selected a "next day delivery". On the afternoon of delivery I received a telephone call asking if a color substitution could be made because the flowers in the website picture were not available. I was promised a "spectacular design" so I agreed. Later that same day I was contacted again and told my flowers were not delivered because I needed to pay an additional $10.00 for delivery. The customer service representative kept repeating I needed to pay $10.00 or the local florist would not deliver". I refused to pay any additional money (I was already paying $19.95 shipping and handling). I requested to speak to a manager and was told "no one was available" and "the manager would only tell me I needed to pay ten dollars". I stated I wanted to cancel the order and I was told I could not cancel my order. I requested a customer service call back.

I ordered flowers to be delivered Saturday for my parents' anniversary and they were never delivered. They claim they tried to deliver twice, but they never called while trying to deliver and why would you go back a second time without speaking to someone first?! They wanted to charge me an extra $6, but they said they would waive it on Saturday. We came to a resolution by the end of the day (Saturday) that they would be delivered on Sunday. By Sunday they wanted my $6 again and refused to deliver. I told them to cancel the order.

I ordered same day flower arrangement for my daughter's anniversary, the arrangement I ordered is not the arrangement Avas sent. When I called the company with my displeasure, I was told the matter had to be presented to the agent's manager and they would call me the following day. Well no surprise, I didn't receive a call. Three days later I was sent an email saying they substituted my order with a different similar arraignment and that they would reimburse me $7.00 for an arrangement I paid over $100.00 dollars for. Avas keep your lousy $7.00, I don't accept it, that's an insult. I will NEVER buy from this company again... I also tried to review on the Avas site and they wouldn't print it.

My son and daughter-in-law sent me flowers for Mother's Day while I was visiting in Litchfield Park, Arizona. The arrangement was left at the front door sometime prior to 7:00 a.m. on Tuesday, May 16th (Mother's Day was Sunday, May 14th). They were suppose to be delivered on Friday, May 12th. The card had my last name misspelled and I had no idea who they were from. The message was completely messed up and didn't make any sense. The arrangement was suppose to be a tulip bouquet and is was a mixed flower arrangement! She called Avas Flowers (who she placed the order with online) to find out why they weren't delivered on Friday and was told they needed to contact the local florist (Sweet Peonies Floral). No one EVER called her back, nor did they give her a refund. She will never use either company again.

Their website makes it seem like they are a local florist. Not only are they NOT local, but they don't even use a local florist. They ship arrangements UPS, and when something doesn't arrive, they blame UPS and take no responsibility. I ordered a bouquet for my sister which was supposed to be delivered today but wasn't. I made 5 VERY frustrating calls to them and nobody would help me. They said it was an issue with UPS. So I have spent money and have no idea what happened to the flowers. I am just praying they arrive at some point.

I am livid and nauseated by the poor representation of a puny plant delivered to Bonney Watson Funerals in Federal Way, Wa. I ordered a deluxe plant for my son in law's funeral. I ordered a plant for $102.90. What was delivered was a small plant that list on their website for $39.00 and looked more like a $10.00 plant from Home Depot. The plant was so tiny it stood out like a sore thumb and I was totally embarrassed when people saw the card attached to the plant that came from my family. This is a blatant case of bait and switch! I suggest you consider this review before ordering from AVAS FLOWERS FEDERAL, WAY.

I ordered flowers to be delivered 3 days before the 4th July. The sales assistant on the phone assured me that this was not a problem. I even received two follow up calls assuring me the flowers would be delivered. The flowers never arrived and when I phoned to complain I was offered $4.25 as compensation for an order of over $60. This is insulting to say the least and I'm surprised this business functions at all. I will certainly not use them again and would urge anyone thinking of using them to reconsider.

I was planning a surprise birthday party from CA for my dad who lives in Denton TX. Decided to try & use a local florist so there'd be less chance of a problem, found Ava's which was described as family owned & operated - I love to support small family businesses. Explored their website but for my order I wanted to call in & talk with someone in person. We were on the phone almost 40 minutes putting order together - meticulous details to complement my colors & my decor. Proflowers could have made my order for 80$ but I went with local florist thinking it would be safer. Confirmed order form sent to me, my credit card was charged almost $140 for 2 table arrangements of flowers & balloons.

I ordered a large plant for Mother's Day to be delivered to my MIL. I had an order confirmation that it was in fact delivered. Only to find out 1.5 months later that it never was. Obviously my MIL didn't want to bring it up that she never got a gift and we thought the whole time that she had it. But it never was delivered! I called and (after being put on hold numerous times) I was told they were so sorry and they would refund me 10% and send a bigger and better arrangement out the very next day and they PROMISE it will be there before noon. So I wait, 3 pm rolls around and still no plant. I call and am once again promise it's scheduled to be delivered that day but they weren't sure why I was promised before noon. So I wait and wait. 6 pm rolls around and no plant.

I would give no stars if possible! My work bestie's son passed away one year ago a few days ago and she took some days off as this is a hard time for her. Today was her first day returning back to work (we work together). I ordered to have some flowers delivered here at work for her and they never showed. I checked my confirmation and it had said they were delivered and then under it saying that no one was home and they left a note (um no, they didn't leave a note, or they would have been delivered to my work! duh!), and tried to call recipient, well I put my number as the recipient so if there was any issues they would call me! (They did call, no message.)

Placed an order for next day BIRTHDAY delivery to an Ocean City MD hotel. The day of the delivery I was called and told the delivery could not be made, as their local 'designer' could not do it. The item involved a bear, a vase, a rose, and a bow. 'Designer' charge had been 13.00+. After speaking with two representatives who said they could deliver a dozen roses the NEXT DAY instead, I finally spoke with a manager, and cancelled the order. I still need to ensure my card was not charged. Every representative had a heavy accent. I may well have been speaking to someone outside of the US. Made a simple transaction into a much more difficult situation.

I ordered a $98 arrangement with very specific direction on what was needed and the types of flowers that I do not want. The person who took the order was fantastic and that was the extent of the good service. I received notification at 4:30 pm that my flowers were delivered yet the recipient did not receive them. I called Avas and they explained that they send the order to a local florist and the store was closed. I should follow up the following day which was not acceptable. I requested the name of the local florist and was told that they could not provide me with the name due to "security".

Ordered flowers for a new mother but flowers were never delivered even though same day delivery was guaranteed. Called back at least a dozen times and was placed in cue but then cut off on most of those calls. Once I actually got in contact with them, they promised to deliver the next day which did not happen after repeated calls. I finally called back at the end of day two to cancel the order, but they said they would have to check on whether they could even though the website said I could. I do not believe this company is legit and clearly their website and claim to be a local florist is false.

Do not order from them!!! I ordered flowers from Avas Flowers for my mom Mother's Day 2017. Not only did they not delivered what I ordered, what they delivered looked like it was something from the Dollar Store!!! I called on Mother's Day and a total of 8 times thereafter. They did everything from denying it happened, to procrastinating, to hanging up on me, to offering me a refund that never came. Do not order from them!!!

DON'T USE THIS COMPANY! I ordered flowers for my kids to be delivered to their hotel room on their anniversary. Flowers were not delivered and all I could get was automated service. I have called my American Express fraud service so report this incident. So embarrassed, it was important that they get the flowers ON their anniversary before they checked out of hotel.

Trying to find a word to sum up my experience yesterday with Ava's Flowers, it would have to be "fraud". This is NOT a "local, family owned" florist as their recording and website would have you believe. It may be "local and family owned" where the calling center is located... And they may claim to deal with local, family owned florists on the delivery end... But my experience was a bad joke. I Googled florist in small town for delivery of bouquet to a former teacher who is in his 90's... Reception being given for him on Sunday afternoon and wanted flowers to reach the recipient before then so the family could use flowers to decorate the hall. Placing the order on Friday, I suggested they may wish to deliver on Saturday instead of "same day". Late Friday afternoon... Post closing time for any local florist... I received an "urgent" text asking me to call.

I ordered flowers for my sister in law who had surgery and just got home. I placed order on 06/17 and order to be delivered on 6/20. No delivery, no call. I called them on 06/23 and was reassured order to be delivered by 7 pm 06/24. No delivery. Called them and they said they hadn't found anybody to make arrangement. No call or email/text. I cancelled order. They offered discount rate. Why would I order from company like this. Horrible.

I ordered flowers to be delivered on 6/22/17. After 9 different phone calls to non English speaking people, after numerous times they told me the flowers were delivered... No satisfaction and no flowers. They refuse to give refunds. Won't transfer you to a supervisor and keep telling me that the flowers were delivered. Then, they disconnected me a few times as well. Do not waste your money or your time unless you enjoy being jerked around! Also, their system will NEVER recognize your order number. Incompetent doesn't begin to cover this level of inadequacy!!!

I placed an order for same day delivery and paid an expedited fee of $9.99 plus taxes to have them delivered before 1 PM on that day. They did not arrive until 5 hours past the designated delivery time of 1 PM. They reimbursed me my $9.99 however I was still charged for the taxes on the $9.99. This company is a scam and is only trying to get extra fees from the consumer. Next time I will read all the reviews and not the company's so called Five Star reviews.

Short and simple... I ordered a $85.00 flower arrangement for Mother's day this year and the site said delivery on Saturday and they came on Tuesday. They looked NOTHING like in the picture, I'd done better to pick a bouquet up at Giant for $15.00. Then they actually had the nerve to ask me to complete a survey and then never responded to my complaint. Their site leads you to believe you are using a mom and pop shop in town but they aren't. They just farm out the orders. Live and learn.

DO NOT USE THIS COMPANY. They are the worst in the universe!!! My boss had me to order flowers for his wife's birthday. Charged his credit card nearly $100 dollars for flowers that were not delivered. He and I called. We're promised the next day delivery... Still no delivery of the flowers. I called and spoke with a so-called supervisor, Tom. He promised delivery the next day. No delivery was ever made. PLEASE PLEASE PLEASE DO NOT ORDER FROM AVAS FLOWERS. I believe they are a scam.

Absolutely the worst service ever. Had ordered flowers but needed to cancel exactly half an hour later as hospital did not allow flowers. Contacted company immediately. Was pushed from person to person for almost 40 minutes. Had to tell the story again and again. Was told that flowers were already delivered. They were not. Told that I gave wrong address. I did not give the address. Person taking order looked up hospital as I called from out of state. Then told they needed to listen to the recorded call to see If that was true.

I have had problems on 2 other occasions ordering flowers because of these 3rd party internet processing sites (like most every 3rd party service) and because of my experience and hearing the foreign accent, I tried with at least 4 questions to confirm whether he was at the flower shop in Mahwah or a 3rd party site. And he assured me he was in Mahwah.

Ordered Flowers for my anniversary. They claimed they were a local shop, and promised delivery before the end of the day. Never happened. So I called, and they started giving me the runaround. Offered to deliver one day later, offered $15 off. Then they left me on hold for 1/2 hour while I was waiting to talk to somebody who handles refunds. I finally hung up and cancelled the charge through my credit card company. In short, these guys are total scoundrels and liars. Don't waste your time and money.

Talked to a live customer service representative to order flowers for a funeral by 9am the next morning. I was promised it would be delivered on time. Flowers never came at the delivery time frame or anytime during the funeral. Called after the funeral to check on the status and reason why it was not delivered. After 45min of getting hung up and disconnected twice I was told they couldn't meet the delivery time frame. Also they stated on the phone recording I had agreed the flowers may not make the 9am delivery.

My siblings ordered flowers to be delivered to me. They specifically asked for at least 5 stargazer lilies and some roses. Knowing my siblings the order was not inexpensive. What did I receive, look at the image (mums. 1 alstroemeria, dried greenery and 1 almost dead some other flower) and you determine, cheap flowers, cheap vase and worth 15.00 if you are being kind. As my sister was ordering from another state I think they assumed she would never know. I am not a complainer but I hate seeing people get ripped off like this.

I was a sucker for using this company. Buyer beware, this company has sales staff willing to lie, and follow-up service confused, difficult to access, and also willing to lie. Learned this company is little more than a call center in New Jersey. Salesperson assured me Avas Flowers was a shop in Las Vegas. I'll be contacting my credit card company for resolution.

I ordered a flower arrangement to be delivered. They could not do it that day, was to get upgrade. Got more flowers but cheaper and not what I had ordered. Two totally different looks, they say they have the right to substitute. I would have never known those were the flowers I sent. I spent right at $100, they wanted to credit me 7. I said "no thanks".

Never, ever buy anything from Avas Flowers!!! Their on-hold message is a fraud. They are neither local nor family owned. They are a third party, horribly run call center that doesn't have a single direct relationship with local florists. The only thing this company did well was lie and apologize over and over again when one thing after another went wrong. I purchased 25 pink and orange tulips. They delivered 20 reddish green flowers that didn't look like any tulips I had ever seen. They were not fresh and they were not arranged well. I was told my arrangement would be delivered before noon. It was delivered at 5:15 pm.

I ordered flowers on April 19 to be delivered to a funeral on April 20. I was told that there would be additional charge to rush but they would definitely get the flowers delivered for an additional charge. I called the next day and discovered that no flowers were delivered. I called the AVAS and they assured me that the flowers were delivered. I checked with the funeral home and was told the flowers were not delivered. After calling numerous times and placed on hold for over an hour I was told I would be transferred to a Supervisor. Over 30 minutes later someone got on the phone and offered to send the flowers the very next day to the funeral. I spent 15 minutes explaining the funeral was over to no avail. This is the worst online flower shop! They continued to call for a week offering to send the flowers to the funeral. A complete rip off!

Can't speak English, below standard flowers, claim to be local and unable to cancel an order! An hour after placing the order a woman who barely spoke English called back to verify the address and phone number for the recipient. Everything that she had was in some way incorrect. She absolutely could not understand even the English alphabet when I tried to spell the words. I tried to cancel the order but was unable to do so. The flowers were being delivered the next day. The flowers arrived the next day with no ribbon, mostly greenery and were wilted and dying 3 days later. For over $60 with tax this is the biggest rip off. The inability to understand and speak English was the most irritating and to get below standard flowers was more than disappointing. See images of what I ordered and what I got below.

I wish I would have read reviews before using this business! I have 2 complaints: 1. When ordering, I was quoted 69.99 for the arrangement I had chosen however my bill was over $100 at the end of the call. He stated this was for a "design fee". So frustrating! I don't want to choose an arrangement and then have it significantly more expensive after the whole ordering process is done. At least they could be upfront about the cost when quoting the different prices available. 2. They promised to have flowers delivered before 10am to the funeral of my best friend's FIL. They called at 10am the day of the funeral saying the local business they use is closed and they could send something tomorrow. Absolutely unacceptable customer service. At least they gave me my money back when I asked for it.

Do NOT, I repeat do NOT order from Avas Flowers. You will not get the advertised discount, will not be told up front what you are being charged (you will get invoice in email $$$) AND you will not get what you ordered! The first order that was delivered was a tiny red wagon full of cut flowers which I specifically did not want. The second order, a tiny basket of plants, came with a sympathy card from a list of widow's names.

Searched for a local florist in a nearby town to order flowers for a funeral service of a good friend. AVAS said they could fill the order on the same day before service started. We received a confirmation of delivery. When we arrived at the service, our flowers were not there. Upon inquiry we were told that the flowers were delivered but to the wrong town. The funeral home had 3 locations. The issue, the flowers were for a specific person's funeral and the location we were told that they were delivered to was not open on the day of the service. So AVAS in fact could not have delivered flowers as they said. This was confirmed by the Funeral home.

Do not believe that there is free delivery. They tell you that and when you order, they assess a $14 "service charge" in case your order needs adjustment or replacement. Excuse me? That comes with the flower delivery. Also, if you are not careful - they charge for the "premium selection" without your asking for it and the photo online is the premium--so your arrangement will not look as pictured. SCAM.

Ordered flowers online specifically ordering arrangements that per the website were available for same day delivery because they were needed the same day. After completing my order (being careful not to accept all the automatic add-ons it tries to hit you with), I paid and all seemed fine. An hour and a half later, I receive a message that they will not be able to deliver my flowers that day and want to deliver them the next day. I called to cancel the order. I was put on hold, transferred to another department, waited on hold and then was hung up on, only to receive their survey yet without getting any help. I called back, trying to get straight to the same department and was disconnected again except for the survey. (Needless to say, I wasn't providing any good reviews.)

Paid over 70$ including $3.50 for a card, and what was delivered (not in a timely fashion as paid for) was what appeared to be a 5$ bouquet from a gas station. It looked nothing, I mean NOTHING like the picture. It was also not wrapped in any way. The card that was to be sent was a paper message zigzagged cut and taped to another small piece of paper, a preschooler could have done a nicer job. It's very insulting that this company can provide such poor quality product for what they charge. When I called to complain, they only offered a 10$ credit off next purchase which is a waste. Will never use their services again.

Absolutely terrible service. Flowers ordered for anniversary weeks in advance. Day comes and no flowers. Called to see, "oh well we were unable to make delivery today, they will be delivered tomorrow." Next day comes, get a text that says flowers were delivered, still no flowers. Called to see-customer service had zero clue, kept saying they were delivered while I was at the residence they were supposed to be. Offer a 10% discount on an arrangement that wasn't delivered on the day it was supposed to. Never again. Go local.

I called from out of town to order flowers for a funeral that was 48 hours later. I thought I was ordering from a local store. The salesman and I agreed a $60, medium-size arrangement would be suitable. When I questioned the final $92.91, I was told the bow, "which would add color", was extra, as well as the card. I thought this was highly unusual but was traveling so I went along with it. Our son saw the arrangement at the funeral and said there was no bow. And then I noticed part of the extra charge was for a "rush order". Wow. The flowers were "nice" according to our son but not worth $92. I will NOT use this company again. They are deceptive.

I ordered a peace lily for a funeral. The man I talked to couldn't understand me and I couldn't understand him. I had to repeat everything about ten times, literally, and when I got off the phone, I was so uncomfortable, I called back to get another person and go over the order. Of course, it was all messed up, plus he didn't give me a confirmation number or send a copy to my email, which he promised. This girl finally found my order (which I also had difficulty understanding her) and found out my email address was wrong, plus the message on the card, and even our name and the price. I asked for the special advertised price of 45 percent off. He said that didn't apply to what I ordered, so I said "ok, tell me what I can order for the discount." He said $49.99. I said "what size is that," he said "small". I said "no, I want the medium," he said "that is $66, but with discount and tax $53.94." I said "ok, but make sure it's the medium."

The flower arrangement was not even close to the arrangement I had picked. I ordered 4 balloons and a card with it. My mom only received the card. The lilies were wilted and damaged. When I called the rep constantly interrupted me and talked over me. I could have got a better arrangement at Albertsons for less money.

My boyfriend ordered flowers for my birthday and was promised (paid extra) for next day by 1pm delivery. Well, my birthday came and went and I never received my flowers. At 2pm, Avas Flowers contacted my boyfriend to say that they would not be able to deliver the flower today, but will reschedule the delivery for tomorrow. Tomorrow came and went, no flowers in sight and no phone call to reschedule either. This time, I called Avas Flowers to complain. They stated again that they would need to reschedule for the next day, because ALL of the florists in the Richmond area had left for the day. Meanwhile, there is a florist directly across from my business who receives orders from companies like this and stays open until 6pm (I know the management there). Here it is, two days after my birthday with no flowers or refund for my boyfriend. Do not order from this company. It is a scam!

Bought flowers from them because their website says they can deliver to the Navy Base (Lie). Order was to deliver before 1PM. Obviously no flowers were delivered. The Tier 1 (BSer) tells me they weren't able to get on the base and they would try again tomorrow. I said, "No thank you that will be too late please just refund my money." Then he starts with a litany of lies, starting with the recipient is expecting, then to, "We talked to your wife" (which they hadn't) (more lies). Finally I had to get nasty with him to have him pass me to the Supervisor, who started his Tier 2 BS, wanted to give me a discount, try to deliver tomorrow, yada, da do day. Finally got my refund which will process in 10 days. I remember that I told them about the fraud on the website before (similar problem a couple of years ago). They should be made to take the fraudulent statements off the website.

I ordered flowers for a girl who has never had flowers in all 22 years of her life for her birthday. I ordered them 5 days in advance and paid extra for a delivery before 3pm. Long story short, they were never even delivered! Luckily, a family member got her flowers instead and she was so happy she cried but I'm pretty upset I wasn't able to give that to her. I paid 100 dollars for nothing and that one thing caused many many inconveniences. I am now on vacation and have no cell service. I have had to travel to a spot to make calls to customer care 6 times now because the call drops while I'm on hold and since they don't attempt to call back, I have to go through the long menu and holding prompts.

The "5 Star Rating" on their website is fraudulent at best. This firm is not "local" in any fashion, based in New Jersey, and the customer service is pathetic. Their response to their poor service was inadequate. While the actual quality of the flowers appear from photos to be good, Avas personnel were extremely difficult to communicate with during the order process. English comprehension was poor and they ultimately put down the incorrect address for the delivery even though I spelled out the street, city, and zip code slowly and repetitively. The customer rep was more interested in trying to shame me for not spending more money on this "once in lifetime event".

TERRIBLE! Order was supposed to be delivered yesterday, but they called me and said they didn't have the flowers for that arrangement and asked if it would be OK if they made a similar arrangement to be delivered the following day. Sure, I said. Well, they delivered the flowers today and it looks NOTHING like what I ordered. Additionally, the $25 bear was not delivered. I called the company and they transferred me to some guy in India who barely spoke English. He offered me a 20% refund on my order, which would have been $17. Again, the bear was $25. I told them that was unacceptable and that I wanted the bear delivered. After keeping me on hold for 15 minutes, he came back with NO ANSWER.

I am very upset and will never use Avas Flowers again. Last week I ordered 6 bouquets from Avas Flowers for my niece's funeral, and they decided to split up my order among 3 different florists. When I asked for the florists' phone numbers, they refused to give them to me. In the end, I did not receive my entire order, and my flower arrangements did not match. Despite calling them 4 times, they never sent me a receipt for my order and kept lying telling me my last bouquet was "in transit". I will never use them again!

This company took my money last Thursday 06/02/2017. It's now Monday 06/06/2017. Still no flowers! Called many times only to be told no one answers so they can't deliver. They do not belong in the FTD!

I wish I had read all these complaints before I ordered flowers from Avas Flowes. I ordered flowers for same day, Friday delivery and received a phone call saying they did not have a driver available to deliver that day but would be delivered the next day. NEEDLESS TO SAY-- THEY HAVE NOT BEEN DELIVERED, yet my order online shows they have been. When I called Saturday asking about them I got told they could not get a hold of their flower shop but would send an email. So I call back again today, Monday and get the same answer from Alex **. And he tells me the email never got sent on Saturday -- surprised -- not. And he will not refund my money until he gets a hold of the flower shop. Can their website be taken down as a fraudulent business?

This is the worst customer experience I've ever experienced and I'm in my mid 50's. I ordered a bouquet of flowers. They couldn't deliver in time that they advertised. I asked them to cancel the order over and over again, and they wouldn't hear it. They kept saying "we order on Monday, OK?" "We order on Tuesday OK?" Etc. I said "NO. NO. NO...CANCEL ORDER. CANCEL ORDER. CANCEL ORDER. I DON'T WANT YOU TO DELIVER THE FLOWERS." They put me on hold and came back on and said they would deliver on Monday. I reiterated over and over again... "No. Cancel the order!!!" I was talking to a wall.

I ordered flowers from Avas Flowers for a friend's 40th birthday. I paid for the rush delivery to have it delivered by 2:00 pm. It just went downhill from there. I received a message saying that the flowers had been delivered but in the notes it said it had been cancelled. I called the 1-800 number and the customer service rep assured me it had been delivered right up until he called the local florist and they had chosen not to take my order. This was at 11:00, I started this order at 9:00 am.

Flowers not delivered on date requested. Ordered on 5/17/2017 large bouquet (24 pink long stem roses, 3 white roses in middle, baby breath, vase, and large pink bow) to be delivered 6/3/201 by 11am. To be delivered to my granddaughter for celebration of her high school graduation. *Note: her graduation is on 6/4. The purpose of requesting 6/3 for delivery was to ensure she would be home at time the flowers would be delivered. Avas took the full amount due from my account on 5/17/2917 for arrangement. On 6/3 I called their customer service to check on delivery of flowers (this was at 1:30pm). The person answering, placed me on hold "while she checked with the local flower shop handling the order & delivery." When she finally got back to me (still holding) she indicated "sorry, we were not able to make contact with the local flower shop, so we left them a message". Then I was told to check back later.

My experience was absolutely horrible! After selecting my flowers and where I wanted them delivered to and what day I paid. Well the next day I got a call saying no, that I needed to pay $3 more to have it delivered that day. I told them no, that's what was told to me when I first purchased the flowers and if there was a shortage they needed to cover it. Then I was told to hold and when the rep came back on the phone I was then told that I actually needed to pay a minimum of $65 to have flowers delivered to that address. Again, this was NOT required when I ordered the flowers.

We ordered the largest arrangement of roses and lilies for a family funeral. The flowers cost nearly $120. They arrived and had 2 or 3 roses, and 1 or 2 lilies. The arrangement fit in the palm of the hand. It was the SMALLEST arrangement at the funeral, and according to the director, one of the most expensive. I called customer service, twice was placed on hold over 30 minutes, and then the call ended. I kept calling back asking for a supervisor, and that supervisor would hang up too. I emailed photos of the tiny arrangement, which was barely larger than the accompanying card. I will contact the bank to dispute the debit.

Do not use this company. My son ordered flowers for Mother's Day (the 14th) on Wednesday the 11th. The flowers didn't arrive. We understand that Mother's Day is busy so we gave it an extra couple of days, by the 16th the flowers still didn't arrive. I talked to the customer service rep and she tried to talk me into another delivery for 10% off. I asked for a refund since Mother's Day had come and gone. The rep told me she needed to contact the "local delivery company" and she'd call me back the next day. On the 18th I called them. They tried to talk me into another delivery for a 10% discount. I asked for a refund and they said they would process it.

I ordered flowers for my friend's 60th birthday. They looked horrible!!! I was embarrassed. I asked them to make it right and the best they could go is give me a $5 refund. They also advertised themselves as a local florist and they aren't. They lie and deceive and I paid good money for a bunch of junk.

I ordered flowers for a funeral and they were never delivered. Six phone calls later the recipient still has not received the plant. Avas Flowers has now told me three times they are going to redeliver the plant and still no delivery. I have spoken to sales reps and managers and all they do is apologize and humor you. I was also hung up on when I requested a refund. Flowers were suppose to be delivered today and now just received a call. The flowers were delivered on Friday before 12:00 p.m. That is really amazing because the flowers were not ordered until 1:08 pm. They also claim they will send an email upon delivery, never received any email with this confirmation. DO NOT ORDER FROM AVAS FLOWERS. TOTAL SCAM!!!

Flowers ordered for my mother in law for Mother's Day were never delivered. Received a refund upon multiple request but then my account was billed for someone else's order and a refund was refused. The company claimed to have no record of any other orders using my account. I have involved my banking institution and received a provisional refund. I regret not checking ConsumerAffairs before trying out a new company for this yearly purchase.

Very poor service. They are NOT a local florist as advertised on Google. I placed an order 2 days ahead of delivery date for my daughter in Az. The flowers never arrived at all. Waited for 4 days and spoke to representatives each of those days post delivery date. They never did anything they promised. Canceled my order and I am now contacting my credit card to be sure I receive credit. NEVER order from this company!!!

My sister's fiance passed away so I decided to send her a white bleeding heart bush that could be planted. I was assured that the bush would be beautiful and delivered to her in a timely manner. I should have known when all the info I gave over the phone was incorrect on the email confirmation. I updated all the info and figured that was that. I live in CT, my sis is in CA. I get a delivery confirmation. I call my sister and nothing was delivered. I call Avas and spoke with a gentleman who seemed to be very concerned and very helpful. He put in notes and supposedly made a call to the designer that there was nothing delivered even though I had a text message saying that it was. He then gets back on the phone and says that the designer is closed and to call back tomorrow.

Terribly deceptive. They show good reviews through other sites. No way they are true. Look at their BBB rating and ConsumerAffairs review. 1.4 stars out of 5 stars. The flowers are depicted as large in the pictures and come in tiny. Not worth the money. A true ripoff.

It was an awful experience. I ordered what they called a premium Bouquet. I cannot believe they charged 82.00 for that. I called and complained on the following Monday. I could not understand the girl on the phone because of the background noise of where she was at. So I e-mailed them and they told me to call the 800 number. I all got was 10% discount off something. Could not understand this lady either due to background noise. I would recommend not to order from here ever!

I ordered 8 days in advance and went by a photo posted online for blue hydrangeas in a light blue vase. I said specifically No Yellow Lilies... Only some white to offset the blue hydrangeas. What was delivered were all yellow lilies with a couple of puny purple iris in a cheap see through green vase. No hydrangeas at all. I called after seeing the photo that my aunt posted and was assured that although there were no hydrangeas or sunflowers available (my second choice), they would make a beautiful deluxe bouquet of mixed Gerbera daisies and deliver today. They also said that they would let me know. Still don't know if they were delivered or what it looked like. This was my aunt and uncle's 60th wedding anniversary and I was their flower girl. I am incredibly disappointed and paid more than $60 for some crap yellow lilies in a cheap vase. Never will use this service again.

DO NOT ORDER FLOWERS HERE. I ordered flowers to be delivered for a loved one's funeral. The funeral was scheduled for 11:00 am. I placed the order the day before and left specific instructions for the flowers to be delivered early due to the funeral taking place in the morning. I called the day of, at 8 am, to confirm that the message was received. The flowers arrived late. I spoke with a supervisor and was offered 2 ridiculous "deals" for the inconvenience. This was unacceptable and should not ever happen in this circumstance.

Made an order today because I was told I had a credit of $22.44 from previous orders. However, I wasn't able to receive that credit on completing a new purchase. Got transferred 4 times, but no one could resolve this. I will DEFINITELY stop ordering from Avas Flowers. This is poor customer service and akin to a "bait and switch" operation.

I ordered flowers for a coworker who had been hospitalized. I paid 88.00 for this fresh vase of flowers to be delivered on Monday May 21. It is evening on May 24 and still no flower delivery. I wouldn't have know had I not been calling daily to attempt to get a refund. Oh, and by the way They don't do refunds!!! I'm calling the Better Business Bureau tomorrow as this company stinks.

Ordered flowers for Mother's Day. Arrangement arrived with almost all greens and barely any flowers, nothing like the photo I selected. Also had spiders... Took one week and several phone calls and emails to resolve, to get a second delivery for my mom. Finally, it looked a lot better than the first.

This is the first time I have ever written a negative review of anything but I felt it was necessary after the horrible experience I had. I ordered flowers for my mom around Mother's Day. I was so excited because she loves flowers. Somehow they managed to send them to her a week and a half early when she was not even in town. When she got home she told me about the "white flowers she got." I ordered a bright bouquet with beautiful colored flowers, yet she received a completely different, and unacceptable flower arrangement. It was a lot smaller and completely wrong flowers and colors. Nothing like what I ordered.

I ordered a beautifully pictured bouquet of flowers for my mother for Mother's Day. You can see the difference between what was ordered and what arrived... Two days late! When asked about it, they gave me 10% off my next order. They are the worst. Never again! FYI, they are not a local florist. They are a call center.

They are scammers who don't know what customer service means. The website constantly flashes a great deal that will only last 30 minutes. Sales pressures you to take that deal while you can even if you have no information to give them on delivery. That up to 45% off deal isn't a deal at all. We got a much bigger funeral arrangement for much less at a reputable company after canceling our order. Customer service called at around 11 the day my Arrangement was to be delivered needing approval to swap flowers and then said they couldn't guarantee delivery, I then said I'd like to cancel my order.

I am not generally the type of person that submits reviews, however, I believe others need to know what kind of service Avas Flowers actually provides: I placed an order with Avas on 5/21/17 at 10:39 am for an arrangement to be sent to my cousin for her birthday. After the order was placed, I received a confirmation via email stating "Flex Delivery: 2017-05-21 or 2017-05-22". I am so disappointed with the processing of this order. I ordered on Sunday for same day delivery promised. I received an email within an hour of the order stating that the order could not be processed for that day, but would go out 5/22/17 (today); I am patient, so I was okay with that.

Not sure where to start.... I got a call that you needed to push my delivery back, which was fine. And that you wanted to compliment me roses as opposed to my original bouquet ordered. It wasn't clear if it would be a rose-only arrangement, or if you were using roses instead of another flower in my original order. But the delayed delivery wasn't a problem. The woman who called me was nice, but kept apologizing every 5th word and was not clearly communicating what the problem was and what was being done or asked of me.

The arrangement that was delivered was not only even remotely what I ordered, but it was not full (I ordered the deluxe arrangement). The colors were not even vibrant. When Avas followed by asking me to rate their service, I rated them 1 out of 3 on their scale. They responded by issuing me a 10% reduction in the cost -- really? No. I trusted them to provide the product they advertised, or at least something comparable.

People did not get item delivered on time. Wants to deliver item or fruit basket later to another address, what spooks lay behind this refused counter offer is wildly unknown, not able to get flowers to funeral on time. Was a useless experience and the refund or customer service driven phone system does not even recognize their own assigned order number for me.

I sent flowers to someone living Miami for her college graduation. I looked online and found Avas Flowers which claimed to be in Miami (It was billed from Mahwah NJ). I found a beautiful arrangement of pink roses and purple lilacs and placed my order. The arrangement delivered was nothing like the picture of flowers I ordered. It consisted of 2 orange roses and a bunch of red carnations. After approximately 10 phone calls and multiple emails with my complaint of them not delivering what I ordered, their solution was to offer me a 10% discount on "my next" order. Obviously I will not use them again. Save yourself the money and aggravation, as you will not get what you ordered delivered. I wish I had read the reviews on this site. Awful experience.

I called the number, was contacted to a local florist, asked if they had gladiolas. She assured me they did. I asked for 7 gladiolas of a particular color and put the order in. They delivered roses and balloons. When I called to complain, the 800 number person said it was designer's choice. I look at the invoice they had emailed to me, and indeed they had a note that said the designer could choose the flowers. I suppose if I had reviewed the invoice they emailed to me, I would have caught what they were doing, but usually it is enough to call a florist, ask questions, and put an order in. It seems like they just take your order over the phone and then do whatever they want.

This is NOT a local company, it is false advertised. We ordered flowers for Mother's Day on Saturday, as the site said the flowers could be delivered that DAY. No flowers were delivered on Saturday, no flowers on Sunday. I called and cancelled the order on Monday, and they said they would refund my money. My account was still charged. Then on WEDNESDAY the flowers were delivered and NOT what I ordered. The asked me to send a picture, and I did. Still nothing. I called a 3rd time, and they offered me 10% off, I said NO, they offered me $10 for a future delivery, I said no. I explained once again, that I CANCELLED the order 2 days before they delivered. They also charged my account 2 days before they delivered the flowers. They finally said I would get a refund. If I don't, I will be disputing the charge with my bank!

First off if you're reading this save yourself the trouble and DO NOT order through these people. It's a horrible experience and runaround. They have false marketing advertisement which is a deceptive practice to lure people to purchase a service that is not available. The same day delivery stuff is bs and free shipping is bs. They still charge you but put it under service and handling fees. If you order through them they will absolutely not deliver it the same day or the next or the next. They will keep making up excuses as to why it didn't get delivered. Then they try to discount you $10 then $15 off your order when you're literally telling them to refund you full due to the fact what you ordered didn't get delivered or the fact that it didn't get delivered on time as their advertisement states.

My Mother's Day flowers to my daughter never arrived. After 9 calls over 6 days, incredible amount of time on hold, trying get to speak with representatives with heavy accents, and no satisfaction to having my money refunded, I am completely frustrated! They assured me I would get a call from a supervisor as well as an email to refund my credit card. Never came???

I looked up local delivery to a rural North Carolina zip code and this site came up. It clearly states it is a local florist, as does the voice recording on their 855 number. Well, I'm sure they're local to somewhere but not anywhere near where I wanted the flowers. Like everyone else here, my flowers were not delivered on time and when I called I discovered they had not even found a local florist. I was assured they would be delivered. Yet after two more days they had not yet arrived. I called again and they had still not made any arrangements. I asked for a refund, which I did receive.

Stay away! I bought flowers through Avas Flowers. First of all, I bought the flowers for Mother's Day and the website said I could upgrade to the next day delivery delivering before 1 pm which was the day prior to Mother's Day. I ONLY bought from this company for that fact as we were not going to be home the rest of the day after 3 pm. After not getting the delivery by 1 I called the main number. AVAS stated they could not get hold of the "local designer". I told her to give me the name and address of the florist and I would go pick them up myself otherwise another option was to deliver to my parents' place which was a block away from my residence. We could then pick them up from them on Mother's Day the next day. She put me on hold and then came back saying she emailed the designer and that if they couldn't get the flowers to my place by 3 pm they would deliver them to my parents later that day.

Ordered flowers for a friend whose Father had passed suddenly. They said they were local according to their website. They were doing same day delivery to a funeral home. Website didn't ask for a name. I called the place because I had forgotten something on the order. They didn't speak very clear English. They called me back and asked for the deceased name. They called me later. And they called me again saying they didn't have it 2 hours after the delivery time. So I asked them to delivery to the church the following day because the viewing for that day were over.

I just wanted to say I received the absolute worst service ever with this company. I ordered flowers for my mother in law on Sunday. At 5 pm on Monday I called to follow up on the delivery when the man I spoke to said they would be delivered the next day... What?! You're kidding right? He said they had a glitch in the system and I had to deal with it! I called back today, Wednesday at 4 pm and was told they refunded my order and my flowers weren't getting delivered at all... No email, no phone call, no nothing! Just 5 business days to see the refund in my account and wouldn't let me speak to a supervisor! Now my mother in law is still without her flowers and I still don't have the $86 in my account! The girl today actually told me no one cared and wouldn't fix the issue! Very disappointed!

My daughter, staying out of country, ordered Mother's day bouquet to surprise me and got a confirmation for delivery on Sunday 5/14 @ 0627AM. Since she did not get any message from me, she messaged home and was told we had never gotten it. My husband and I talked to Avas since Monday morning with 6 different people and a manager who did not answer and sent directly to voice message system. Each of them said they were the best and could handle this matter but never called us back and had not done anything. The 2nd person on Tuesday 5/16 promised me for the next day 5/17 delivery by 10 AM with a discount 15% and $10 in-store-credit. I waited outside till 11:10 AM and no show.

This company is horrible. I ordered flowers for Same Day Delivery -- because that is what is plastered all over their web site. I gave my Credit Card info for $60. I get an order confirmation with a delivery date of Wednesday (the same day). I then get a call that they are rescheduling it for tomorrow (Thursday), so I ask to cancel. At this point, I get to speak with a "customer service" agent who English is their second language and I have a difficult time understanding. They will not refund my money and continue to deliver the next day -- even though the recipient will not be in town due to a funeral out of town (which is why I was ordering her flowers)... They didn't seem to understand - or CARE - that because they didn't hold up their end of the deal, DELIVERY on Wednesday, I am stuck. She then disconnected my call!

I ordered flowers on the Friday before Mother's Day. They told me they would be delivered by that Saturday. As of Wednesday the following week the flowers never came. I called repeatedly over and over no one could find the flowers. Finally when they did they told me they were delivered which they never were. The company themselves called the recipient. They told them they never got them and this company still refuses to give me my money. No one calls you back when they say they're going to including managers and supervisors. This is the worst customer service experience I've ever had. They refused to credit me my money back so now I'm out $56 and no flowers. I'm trying to find a corporate number to complain about this company. Please do not do business with them ever. You will regret it.

Ordered flowers for Mother's Day at 10:00 am on Friday and their website said that the arrangement was in stock and they were able to deliver for Mother's Day. We get an email on Mother's Day and say that they were unable to deliver the arrangement because they ran out of flowers. NOTE: on this notice it said that orders placed less than 4 days before Mother's Day may be late although nothing was said when they took my money. We get customer service on the line and they check with their designers and they are able to substitute some flowers and get them out to my mom on Mother's Day. I get a email the following Wednesday saying to contact them immediately and when I do they say the arrangement has yet to be delivered and they can offer a 10% deduction, and the new arrangement wouldn't delivered until Tuesday, a FULL 9 DAYS PAST THE DELIVERY DATE. I canceled my order. NEVER AGAIN.

This company is the worst flower company in North America. I should have looked up their reviews before dealing with so shame on me. Mother's day flower delivery was never made. I receive an email on Sunday (Mother's Day) "Due to the upcoming holiday we are unable to deliver this arrangement at the time requested. As mentioned when placing your order over the phone or on our website, all Mother's Day arrangements are under flex delivery for the 13th, 14th, or 15th. We have rescheduled the delivery to our next available delivery date since we did not want to miss out on the recipient receiving something special from you. If you have any issues or would like us to proceed otherwise, please give us a call before the scheduled delivery time at 877.638.6619 or email us at contact@avasflowers.com. Thank you for your patience and understanding."

Ordered our arrangement for my mother in law. She moved and we don't get to see her very often so we ordered a $100 bouquet and the reason we used Avas is because they guaranteed a delivery ON Mother's Day or the day before... Well they weren't delivered on Mother's Day and instead they said they couldn't be delivered until the following Tuesday. So we had no choice but to agree... Then on Tuesday they sent another message saying that they weren't delivered and so I called the girl was so incompetent. Couldn't even answer WHEN they would be delivered?!!? So I just told her to cancel my order and issue me a refund. Worst flower ordering experience I've ever had. I will NEVER order from them again and make sure EVERYONE knows not to use this POS company!

Ordered on Thursday for a delivery on Saturday or no later than Sunday for Mother's Day. They said they could get the flowers there on time but did not. I called, was on hold for 15 mins only to get someone in another country that assured that they would get back to me on why the flowers were not delivered. No one did. I received an email to check on the status of the delivery and did so. When I checked on the status it said the flowers had been delivered. They had not. I called again, held for 10 mins plus, reached a man that said he would call the florist and have them deliver, now 4 days after promised delivery, I said no. He tried to get me to change my mind 3 times by giving me 10% off on the order, I finally had to hang up on him as he put me on hold for the third while he "checked" on the order while trying to get me to change my mind. What a waste of time!!!

Buyer beware!!! Their on-hold message is a flat out lie. They are not locally, family owned. They are a 3rd party, poorly run answering service that has no direct relationships with the local florist. They will tell you what you want to hear. I was told my arrangement was already ready and just awaiting delivery on Saturday at 4 pm, 3 hours after my guaranteed delivery time that I paid an additional fee for. The local florist, now 3 days later just confirmed that she never even received the order until 8 pm that night, well after they were closed and it was scheduled to be delivered for today 5/16, 3 days after and completely missing Mother's Day!

Ordered flowers for Mother's Day and received an email stating they received my order and would deliver by 4:00. Later I got an email stating they were experiencing delays. I called them to cancel the order and they suddenly felt they could make the delivery. I called them to dispute the charge on my credit card and when asking for the name of the customer service rep was told May ** in a poor English accent. STAY AWAY FROM THIS COMPANY.

Ordered flowers for my Mother for Mother's Day. Avas advertises everywhere "Same Day Delivery." I thought, "well, this is a long shot, but I'll try." Four Days have gone by now and still no delivery. Called and received no apology, nothing. Beware - Scam!!

My card was charged. They said they didn't have the flowers that I requested - which they said they could order no problem. Then, they said they tried to get a hold of me to ask what I'd like sent. My card was charged, I didn't hear from them and only found out they weren't delivered because I specifically asked my MIL. What if you sent to a funeral? Are you going to call the bereaved and check to see if the flowers came?! Doubtful. You would have paid for flowers and they would have never arrived and you'd never know. Why does it say that they are local when they are not local?

Ordered flowers for funeral. Wanted a standing cross like one pictured but with orange, purple, yellow and red flowers. This was for my grandmother's funeral. Paid over $225.00. What I got was the second picture which is NOTHING like a standing cross. Tried to get help reversing charges since I used my Capital One card. At first charges reversed. When I filed a dispute sent in all pictures and a detailed explanation of what happened. Capital One allowed this to go through! It is absurd that I had to pay over $225 for this arrangement.

TOOK MY MONEY, NEVER CAME! Took my $100 and never showed up. Then I called and they said, "Sorry, here is 10% back" (which I never got back) and said we were a priority and they would deliver next day on mother's day... Still nothing. Next day... still nothing! The lady was LAUGHING!!! LAUGHING!!! WTH?? So my 85-year-old grandmother sat at home for days and didn't go out for something that never showed. Never using them again. I want my money back.

Stay away from this company!!! I looked for same day delivery flowers and gifts as my husband will travel on the next day. I am out of town so I can't contact their number and had a friend contact them instead. Had a very bad experience and so stressful that they deserve to have a legal complaint. I even asked my friend's credit card as my card keep failing to transact. They are deceiving consumers/customers by their ads. All along I thought they have many branches. It seems they just contacting flower shops. They can even get your money easily from your credit card. This company is a fraud! How come it's still surviving??!! It's so frustrating thinking they got money from our hard earned work. I asked a friend in US to call their number and they said the order won't be deliver today. Seriously??!!! Then why having an ad as "same day delivery"??!! Until now they don't reply to my emails. Please beware of this AVAS FLOWERS.

Ordered flowers for a Friday delivery, received a text Saturday that the flowers would not be delivered until the following Tuesday. Two attempts to cancel the order on Saturday ended with a transferred call to a supervisor being "disconnected". Each call to customer service lasted 45 minutes before it was disconnected. Never was able to cancel the order.

My husband placed an order for Mother's Day, May 14th. I did not receive anything. He called and they told him I would have them today May 15th and credited him $6.48. He calls back again today and tells them he wants a refund and they refused and credited him $15 and told him I would have the delivery by 7pm on Wednesday May 17th. Why even bother now? What is the point 4 days after you were supposed to receive them? Never again will we do business with them. If you cannot deliver then refund the money.

DO not order from this company!!! My daughter ordered flowers for Mother's Day and they never came Sunday or Monday. I told my daughter to call them and cancel but she said they were coming Monday. They didn't. I spoke to my daughter and said they aren't coming. So I called. Needless to say I was rudely spoken to and told, "Due to the holiday we are backed up." Excuse me lol. It's Mother's Day. I called my daughter and said, "I think you are getting ripped off." This company is overseas. Yes people. DO NOT USE!!! My daughter said she can't cancel. Well my fiance is an attorney and they will be getting a letter from him. I asked my daughter to call her credit card company. I mean it's Tuesday no flowers. I feel bad for her not me. Buyer beware. Use FTD or a local florist. This company is a SCAM!!!

I ordered flowers for a dear friend who was alone on Mother's Day. I explicitly checked to ensure they'd be delivered by Saturday before. When I didn't hear from her about the flowers, I checked in with her and learned they'd never been delivered. I called on Monday and was told that the contractor who was supposed to deliver the flowers didn't make it on Saturday but would deliver a bigger, fresher bunch on Monday. Who wants Mother's Day flowers the day after?! I was offered a 10% rebate, which isn't much on a $78.00 bill. I was very disappointed and wrote a note to the company. I received a quick response, but nothing was done to either assure me the subcontractor would be sanctioned, or to rectify the failed promise of delivery. I am a very disappointed customer and will not use this company again.

I live 1,800 miles away from my daughter who recently had surgery. What any father would do is send flowers, right. I placed an order online on 5/11/2017 for same day delivery. They just got delivered today 5/15/2017 at 4:15 pm EST. After numerous calls on 5/11, 5/12 and 5/13, in which I was on hold much longer than talking to a representative, no final decision was given. Originally, they stated they would give me a full refund and deliver flowers free of charge. I called the next day, still no flowers.

I called and spoke to a person who led me to believe I was talking to a store. I asked if he has lilacs and he said he "just a got a delivery this morning." I order a specific arrangement and he told me he would have to charge me $74 for what I wanted. I actually increased the order to $104 - 10 lilacs and 6 blue hydrangeas. The arrangement that was sent had no lilacs, tulips and roses, and only 2 hydrangeas. I tried to call and email but was emailed that "We say all over our website we may substitute flowers." When I called no one could help me. I sat on hold with 5 different people for over 20 minutes. I didn't order from website. They gave me $10 store credit. Will never use them again.

I placed an order for Mother's Day, scheduled to deliver on Friday. Then I get a text to call them, they can't deliver today but can deliver Saturday. No delivery on Saturday. This morning I went to Avas website to track the order and it said they delivered on Saturday; they didn't deliver until Monday, and it was not what I ordered. They were a mix up of roses that looked like a child cut them from the yard and put them in a vase. They were not arranged with baby's breath or greenery; the leaves were not trimmed. When I called they put me on hold, then offered to deliver two dozen red roses. I said that would be great if she were my girlfriend, not my mother. I told her I wanted a refund. Back on hold only to be looped into a survey about Avas Flowers. I ended up calling my credit card company and filing a dispute of the charges.

I ordered flowers for Mother's Day to be delivered Saturday 5/13/17 based on available delivery dates on Avas Flowers website. I paid a premium delivery charge for delivery on the weekend. I received a call Saturday at 2:13 PM stating the florist could not deliver that day and they asked if they could deliver Sunday instead. I agreed informing the customer service person I had chosen Saturday assuming Sunday, Mother's Day would be busier. We both agreed to delivery Sunday. I received a second call at 2:16 stating that they can deliver on Sunday but they will need an additional $20 premium to deliver Sunday. I informed the customer service rep that would not be acceptable as I only rescheduled as a courtesy to them. I informed the rep I would like a refund since I could order from Amazon Prime now and get a gift faster and for less.

flowers for mothers day - I believe this site may be a scam. I placed order online and they charged my credit card and were to be delivered the next day. Never did rec. the flowers but charged me $70.00. Do not use this florist or you will probably also be scammed.

I started to order a mother's day bouquet for my fiance and stopped because the website stated it may not be delivered on the date I requested. I then called and spoke to a representative who, over the phone, selected the incorrect product and I had him choose the right one ($90.00), then told me that it would be delivered within 4 hours. Needless to say, my fiance did not receive any flowers (I had other surprises though lol). When I checked the order, I was charged for the more expensive arrangement ($130.00), my fiance's name was spelled incorrectly, and she hadn't received them two days after it was supposed to be received. I did get a hold of a floor manager who gave me a refund. It was definitely a disappointment and, sad to say, I don't think I will ever order or refer anyone to Avas.

Ordered flowers on Friday before Mother's Day and online they said they could deliver on that day, Friday. After an hour of ordering online, received text saying call them. Confirmed with a rep that they were sorry, but they could not deliver on Friday - but could deliver next day, Saturday, and they increased my order for the inconvenience. Called Mom on Sunday and in tears she told me she received no flowers for Mother's Day! Called on Monday and rep didn't even know the order had not been delivered. She said order was scheduled for today, Monday. Demanded full refund, which they eventually agreed to after deciding NOT to charge me for the $18.00 for UPS which they tried to do, and I will not be using this company ever again.

Ordered flowers from these guys on May 12, 2017 for same day delivery on May 13 before Mother's day. These people don't deliver flower, sends you nothing but survey emails, and hangs up on you when you call to request for refund. I paid 83.93 for flowers and they refuse to give back money, saying the florist haven't contacted them with update on flowers. I had read reviews before I had ordered but was desperate. This is very unfair of them. Feels like they're stealing from customers.

This is the 2nd time Avas Flowers did not deliver when promised. In both cases they totally missed the event and delivered the flowers 2 days after. The customer service team gave us the runaround and did not offer a valid answer as to why the delivery was not made when promised. We will never use them again.

On Friday, May 12th we ordered Mother's Day flowers for my mother in law. I looked online to find a reputable florist in her area, as she lives about 60 miles away, and chose Avas Flowers. They made it seem like they were a local florist, but actually are in NJ and "use" local florists to do their work, which we found out after the fact. We spend $84.99 plus $14.00 handling. We chose a beautiful bouquet called Bewitchingly Beautiful, which has many big pink roses, a ceramic purple vase along with many pink and purple flowers. It was supposed to be delivered on Saturday the 13th before 1 o'clock.

I ordered flowers, even upgraded and added a balloon and paid extra for express delivery as to ensure a 1 P.M. or earlier time slot. By 4 P.M. I called the company and they told me not to worry, it would still be delivered and they needed to contact their designer. By 7 P.M. I phoned back and they said not to worry, it will go out first thing Mothers Day morning (I had previously asked for a Sat delivery to ensure she enjoyed them for the whole weekend).

If there was a way to give them 0 stars, I would and I wish I would have read the reviews before I decided to make a purchase. I placed my order on May 12th with a delivery date for May 13th. Paid my money and never received a confirmation e-mail. May 13th comes and the flowers were never delivered and I was never updated about this. These were flowers for Mother's Day for my Mother. Today May 14th as of 7:30 pm on MOTHER'S DAY, the flowers still have not been delivered. I called Avas about 5 times today inquiring about the status of delivery and each time I was told "The flowers are in transit".

If you are thinking about ordering from this company, DON'T DO IT! My father was in the hospital this week and did not have time to plan anything for Mother's Day. He was discharged Friday night and I did an online search for flower delivery to see if it was still possible to get something sent to my mom. This company popped up and without thinking, we ordered from them. Normally I do a good deal of internet research before I use a new company but we were exhausted from the medical up and downs of the week. I guess that will teach me to skip my homework. We ordered flowers and chocolates and selected Mother's Day for the delivery date. The website did warn us that they might be delivered a day early due to the high demand which was fine.

I placed my order for my relative's birthday; on Thursday, May 11, 2017 at 7:54 pm for delivery for Saturday, May 13, 2017!! I printed out the receipt stating that delivery would be NO LATER than 7 PM Saturday night? I was willing to spend $77.92 for flowers & (1) balloon? Free Delivery! Their website GUARANTEED SAME DAY DELIVERY??? Yet, MY ORDER WAS NEVER DELIVERED?? I attempted to contact them since their website also states open 7 days; with Customer Service 24 hours! Only to find out that THEY WERE CLOSED on Saturday?? SO MUCH for CUSTOMER SERVICE!

I ordered Mother's Day flowers. The delivered flowers were nothing like the description or picture of what I picked out. It looked like someone just took leftover crap off the table and shoved them in a vase and then filled it with cheap greenery. I never thought flowers could look ugly but they did. I cried when I saw them. Avas wouldn't tell me who arranged and delivered them. They did offer me a $10.00 refund and a $10.00 credit. I will never use the credit. I can't trust them to do a good job or be true to their customer satisfaction.

Guaranteed same day delivery on 5/12/17 for Mother's Day. Tracking showed it moved to 5/13/17. Still no delivery. Tried to track and no information could be found. Called and they lost my order. Then wanted more money for more flowers delivered 2 days late.

I ordered a mother's day bouquet online to be delivered to my daughter. The $69 assorted bloom bouquet seemed a little small for the cost, but the real problem was that the roses were already dying. When I called their 800 customer service number, the seemingly rattled representative initially promised a FIFTEEN dollar refund and 20% discount but they did NOT offer to redeliver a fresh bouquet. At the end of the call, I was told that my TEN dollar refund and discount had been processed. The refund email notified me that I had been sent a $6.50 refund. Not wanting to hold again for 5 minutes when calling them again, I replied to their refund email describing my complaint, asking for resolution. Their automatic reply said it would take up to 5 business days just for a response. Never again will I (nor should you) order anything from Avas Flowers again. Buyer Beware.

I ordered same day delivery flowers for Mother's Day 3 days before the holiday. The flowers were not delivered and Avas did not call, text or email. I tried to track the order online and the response I received was "The order could not be found". I called to speak to customer service and was hung up on 4 times. The first time you enter the order number the recording claims the order number could not be found. It does confirm the second time so this is obviously a scam. When I finally got the "manager" on the phone he claimed they could not match the flower colors so it delayed the order.

I ordered a Mother's Day delivery of flowers, balloons, and chocolates. The gentleman who took my order confirmed that it would be delivered the same day I ordered between 2:00-4:00 PM. When 4:00 rolled around and they hadn't been delivered to my mother, I called Avas Flowers to check on the status of my order. I called their number and pressed the correct option for current orders to get to the correct department, and nobody answered the phone. I sat on hold for 16 minutes, was prompted with a survey about my experience (even though I never spoke to anyone), and then the line disconnected. I called back and went through this same sequence about six times, literally.

I searched for "Florist near 75115" and Avas was one of the "local" florists that popped up. After browsing 4 different websites, I went with Avas because they offered free delivery and I liked the arrangement. When I checked-out, there was a $13.95 "handling charge", which is the same as a delivery fee, so I went ahead and ordered them. My MIL sent a picture of the flowers that were delivered and holy crap, what a huge disappointment! They were literally slung into a vase that was too big. It looked nothing at all like the picture on the website.

I am very dissatisfied with the flower arrangement I got from Avas Flowers for Mother's Day. I got a small, but very small arrangement of 6 roses and 6 carnations for Mother's Day. My children were charged over $123.00 dollars for this small arrangement. I did call customer service and they only wanted to refund $13.00 dollars for sending a clear vase instead of a green vase. I do not know if the refund will happen since the customer agent hung up his phone while I was still talking. I truly believe that my children were taken advantage and robbed since the arrangement looked like a $20 or $30 dollar arrangement at the most. We will NEVER order from this site ever again.

Avas Flowers could never find a florist in a LARGE city that would accept their order. Avas Flowers NEVER bothered to call me and make me aware of the situation so I could take matters in my own hands and order directly from a local florist to ensure my mother received flowers on her 70th birthday. I am furious!!! When I contacted Avas the customer rep told me what happened and like a slap in the face he offered me a 10% discount. Really? A 10% discount on WHAT? Flowers that were NEVER delivered? I told the rep, "Absolutely not" and "That would not resolve the problem" and that I demanded a FULL refund and I was hung up on. DO NOT DO BUSINESS WITH THIS "FLORIST." IT IS A SCAM. THEY DO NOT HONOR THEIR GUARANTEES!

I ordered flowers for my brother's funeral on a Thursday for the funeral out of state for me on a Sunday. It has been a week and a half and hours spent on the phone with them and still no refund. This has made a bad time for my family and I even worse. We were not represented at his funeral service. I am on disability with a fixed income. I do not have money to spend on a product never received. Do Not use this company. I only wish that I had looked at the reviews before ordering.

I wish I did research before buying these flowers. The flowers were supposed to be delivered by 2 pm and they still haven't arrived. I called to see where they are and they couldn't give me an answer. I told them my wife is leaving work soon and they said, "I don't know what to tell you." Spend the few extra dollars on a local florist. This company is a scam.

When I contacted Avis Flowers last night they gave me a price and a size for the floral arrangement. When I reviewed my invoice they had downsized the flower arrangements and lied. When I contacted them this morning they put me on hold several times and made it extremely difficult to cancel the order. At this point I have lost complete confidence in this company.

I ordered flowers early May 6 2017 for my daughter's birthday which was on the 7th but since I knew that would be a problem I wanted them there a day early. I received a confirmation on Saturday around 6 pm that the flowers had been delivered. Called my daughter and she came informed me that she had not received the flowers. I called customer service and they confirmed they had a confirmation that they were delivered. I asked for a refund but was told that they had to contact the driver about the flowers. I called Monday morning and was told they talked to the florist but the driver was not in and they would call me back.

I ordered Sunflowers for my Husband (with a hurt back) to be delivery the same day (Friday at his apartment) from the website. I got a phone call from the Avas flowers stating that they did not have the arrangement and would upgrade my order to roses and it would be delivered the next day and not the same day. I agreed. I get a text message for stating that the flowers were delivered. Checked with Hubby. No flowers. I called Avas and first rep tells that the flowers were delivered. Just left at the door because the person was not sure which door. There was no phone call to even let my Husband know that the roses were at the door.

I don't like to slander anyone especially if I can give them the benefit of the doubt. But this company is a scam! Their 5-star rating on their website is only due to their nice customers who are obviously clueless as to how bad this company is. Scenario: Ordered a plant for my daughter... no email confirmation (first clue this was going bad!), delivered wrong plant. Promised email confirmation never received... was on the phone so much with "supervisors" …joke. They tried to swoon me into taking offers... NO! Will probably never get my refund. Am going to have to eat this one... PLEASE, PLEASE, PLEASE do not order from this scam of a company! They are a scam. My favorite is that they have to talk to their "floral designers". WHAT??? SCAM... PAY ATTENTION!!!

I ordered a funeral plant to be delivered to a church for a family member. I asked the lady on the phone several times if they were located in the city and she said yes. I ordered and she gave me a price and sent an email with a receipt. A few minutes later I got another email that said to contact them. I called and was told that I had to pay an additional $20 to have the plant delivered. I was told that the fee I was quoted, all in, including the "service fee" including delivery was $62.92. They wanted an additional $20 because the local floral shop they were using would not deliver to the church unless they had the $20. What a scam, I had them cancel my order and refund the money, still waiting on the refund!

I ordered a flower arrangement for my sister 50th wedding anniversary. The arrangement cost $214.95. I asked for the delivery on May 3rd. It is now 9 P.M. No flowers have been delivered. I made numerous calls. When I call questing my order. The floor supervisor said they will call me tomorrow to let me happened. What good will that do. THANKS AVAS FOR SCREWING UP MY ORDER. Depending on what Avas says tomorrow. I will be calling my Credit Card Company. I will never order from them again.

My family ordered a Carnation/Rose flower arrangement for my aunt's funeral. The regular $79.99 arrangement was on sale for $44.99; With added charges we spent $68. Imagine our surprise when we arrived at the funeral and found a tiny bunch of flowers in a tiny vase. The arrangement on their website looked to be 4 times as large as the sad little thing we paid for. My sister contacted customer service and was told we could have $9 back. We could have gone to the grocery store and paid $10 for a bunch of flowers and it would have been nicer. This was a clear case of bait-and-switch. Do not use Avas Flowers; you will be sadly disappointed.

The flowers I paid almost $100 for would have been better chosen from the grocery store. When I contacted 'Customer Service' to tell them how unhappy I was, they said they no longer service that area (I thought they were local!!) so they sent an arrangement in a box. This 'arrangement' did not match the picture at all and I was embarrassed in front of the people receiving the flowers. They would never believe what I spent for what they got - What a waste. I will never use this florist again and I recommend that you don't either.

My husband works in AL, and wanted to surprise me with flowers. He asked for a specific arrangement. They sent a photo of what it would look like. They were suppose to come on Tuesday, they came Wednesday. And was nothing like the picture. I gave an opportunity to replace them and the second delivery was worse than the first. I called for a refund. First it took them 8 tries and three people to locate the order then they offered to use a different florist and when you refuse and just want a refund and be done with it they tell you - you don't qualify for a full refund unless you allow them to use a different florist. I did that. They were suppose to be here Friday before 3pm. They were not. I called Monday (today) to again request a refund and they said I had to wait 24 hours to get approval from another person and wanted me to call in and see if they got a response. The worst customer service...

I ordered a plant to be delivered on a specific day because any other day after specified day the recipient was leaving Texas for her father's funeral in California. I explained this to the man taking my order and he assured me they would arrive the day I specified. (I could barely understand him. Very heavy accent.) When the flowers didn't arrive, I spoke with 7 different people and got nowhere! Finally, the plant arrived 3 days later and I was charged $82.00 instead of $49.00. Avas Flowers is a total scam!! Very unprofessional!! Stay away from them!!

This company presents itself like a local company online and when you call but their call center is outside the US (seems like in India) and I've had the worst experience with them I've ever had. I ordered sympathy flowers for same-day delivery at 8:30 am. After 3 phone calls and two texts they've now told me at 1:30 pm they can't deliver it. They asked if a different bouquet tomorrow would be okay and I said "No. If that's the best you can do, cancel the order." They said they would "try" to deliver it today. Then 3 hours later telling me they cannot but they will deliver what I ordered tomorrow "for the same price". Unbelievable. I insisted on a discount and got a whopping 5%. I only hope the flowers are not as awful as their service. Don't be fooled and order from these people. They had good reviews on Google but now I think they have to be made up reviews.

4/24 delivery was to be made for my daughter's anniversary by 1 pm. I called 3 times and was hung up on 3 time. No one spoke clear English. I sent over 10 email and got same generated response. They called my daughter and upset her, insistent for her to stay at work today. Finally canceled and they wanted to keep money for future purchase. Then said 7 days to get a credit. Very bad faith.

This is Not a REAL Florist. It is a call center located at 300 Corporate Dr, Mahwah, NJ. They take your money and order, then Call a Real Florist in the City and State that you want your flowers delivered. They will promise you anything to make the sell, charge you service fees AND make a commission off the order. Actually, off of you. Call a real Local Florist in the City and State you want flowers delivered. Get FULL value for money spent and keep flower costs lower!

The flowers were NOTHING like pictured. In the photo about 12 to 15 Iris and some Tulips. Was beyond disappointed and EMBARRASSED when my colleague sent a photo. It was all green with ONLY 3 Iris'. They even used ugly green filler that you see with cheap flowers. I could have bought a beautiful arrangement for a fraction of the cost at the grocery store. After wasting more of my time contacting the company, they offered a terrible discount of 10%, thank for the $6 back or to send another arrangement, I would have looked like a fool. It was cost them less to give me more of my $ back. How awful...

Do not purchase from this company. Total rip off. Purchased $101 arrangement for 70th birthday delivery. The flowers were not fresh and droopy! Customer service gave us a complete runaround. Said they'd deliver a new plant and never did. Held online for supervisor for more than 30 minutes to be offered a $10 refund. Do not buy from this co. Call a local reliable florist!

WORST EXPERIENCE! JUST DON'T! Like many others have stated, I wish I had the option to rate this farce of a company, zero stars. This operation is a total & complete scam & ripoff! For starters a $54.99 arrangement -- which was supposedly a "discounted price" with "free delivery" ended up costing nearly $100. When I questioned them on why the price jumped up so high, when delivery was supposedly free, I was told there was a "handling fee", AND it sounded like they also charged me to include a message, of all things. Suffice it to say, the entire experience was a nightmare. Ultimately, what was pictured as a beautiful arrangement, on their website, was absolutely nothing like the pathetic, 1/2 dead, ugly, unrecognizable "arrangement" that was delivered. It didn't even remotely resemble what was ordered. I was embarrassed that my name was on what was received by my best friend.

I ordered the flowers online and upgraded to a more expensive arrangement of the flowers and somehow the computer sent in order for both the regular and the upgrade. They delivered to the same person, from the same people, on the same day both bouquets. My phone number was on the order. They never called me to ask about it even though they should have figured it was totally stupid that anybody would order two bouquets to the same person. When I responded to their inquiry about rating their service I never got a reply. If they don't have any better sense than to do business this way I don't know what else they might do. I will never do business with them again. Wished I'd have checked more reviews before I ordered from them.

I ordered flowers to be delivered to my son and daughter-in-law for Passover. They arrived at a non-delivery time, were not as pictured/ordered. Half of the plant material was brown and dead. I paid top dollar for this arrangement. I complained. Today I was contacted by a representative from Avas, who said they will refund $10 to my charge card and give me a $15 credit on my next order. Really? A $10 credit is an affront, and as for a credit... Would I use this company again? No way!

My mom thought that AVAS was a flower company in NV. Very disappointed about this delivered service of the flower shop. They charge for an 8x11 sheet of paper folded in quarters $3.99 for a greeting card, not even decorated with color and the ribbon was $3.99. The flowers went wrinkled in 5 days. My mom paid above and beyond. Will not use the service again and will remind my friends not to use them... very disappointed.

My order was not delivered and they tried VERY hard not to give me a refund. I still haven't gotten one as of yet. $100.00 down the drain. No responsibility for mistakes. Now I will simply have to pay someone else for the same thing.

Avas was very unprofessional in sending me an urgent text to call you. When I did call, no one knew what I was referring to. I got the impression that you would not be able to deliver the flowers I requested and paid for on time or at all. I kept up my end of the bargain but you could not. All I got from you were excuses like "we had a lot of funerals to do early in the morning." Why should I care about that? I already had a bad feeling about Avas Flowers when I first called in on the internet special and Avas pulled a bait and switch with higher prices. With the made up fees or flower artist fee? I don't pay an extra artist fee when I get my sandwich made at Subway, so I shouldn't have to pay extra for an artist to make my bouquet.

I will not give this company even one star. They are terrible. What I ordered and what was received were two completely different items. Initially I did not know this was an internet company. I called what I thought was a local florist and they assured me I would get exactly what I requested. I then got a call from the recipient who told me they arrived. Later that evening I got a call from a gentleman who spoke very poor English. I couldn't understand him. As it was late I called the next day and was told the flowers were not delivered as I did not give the correct address. I knew then that this was going to be an awful experience.

It took me at least 1.5 hours on the phone with their broken English speaking customer service that seems to be located in a barn to get them to refund my money. I called 3 different times and spoke with 4 different people 3 of which kept beating around the bush trying to get me to not cancel the order and allow them to deliver the order 2 days later. Their ad online stated SAME DAY DELIVERY, and then only on your receipt (after you place your order) you can find fine print that the delivery time initially given to you is not guaranteed. They charged my credit card instantly after I placed the order and sent me an order confirmation email about an hour later, about 4 hours after that they sent me another email saying that my order will not be delivered on time and that it will be delivered at a later date, which was not given to me. I called customer service.

This has been the most unorganized, disaster! They did not deliver when they said they would. Made false promises and then showed no concern that they would not be delivered in time for an anniversary gift. They then try to offer a 10% discount for a future order as some type of compensation. On the 3rd day, they show up in a box dropped off by UPS flown in overnight from New Jersey. (We live in Florida) They are now withered and discolored. They are definitely not worth the hassle. This is also the review that I left on their site, and all it said was it had been submitted for review. It will never make it public.

Nothing I ordered was right. $4.99 for a full size greeting card, received a printout of what I wanted in the card. $4.99 for a green vase received a clear one. Only one flower that was received was in the picture. When it says rose and carnation bouquet one would think some carnations would be included but none were. I spent almost $90 on something I could have bought at the grocery store for $6 and they would have looked better. They didn't even deliver by the time they said they would. I was mortified when I saw what I had paid for walk through the door. I am disputing the charge through my card and am going to try and speak with the company but from what I have read today I am sure it is a waste of time. I also did a review on their site but it looks like they only show the good ones which I am amazed there a really any.

I placed an online order for flowers to be delivered to my sister for her 40th birthday, flowers were supposed to be delivered by 4 pm, I called them 3 different times and they kept saying delivery was in transit. The flowers were never delivered. I contacted them for a full refund and they said they couldn't refund me the money instead they offered a 10% discount. Really?? Anyhow, I finally spoke to a Supervisor and he said he would refund me minus the cost of goods sold. And I quote "the flowers I picked out for you". What kind of business does this?? Buyers beware - Use a reliable flower shop!! This business will not refund you even if they are at fault. WORST EXPERIENCE EVER!!

This flower company is a joke. I placed an order for my mom and I am very, very disappointed. In the end result the item that she received was nothing like what I ordered and was charged for. I took pictures of item I ordered and the item that was delivered and sent them to customer service. I called as requested by customer service. And after expressing my displeasure with the item received the representative insisted that there was nothing they were going to do. So I asked to speak with a supervisor and she stated that she could not do that. I went to my local florist which is the one that delivered the order. I was shown the order they received from Avas and so I showed them my actual ordered which was confirmed via email with total price that I paid, and the actual order they received was much less.

I was trying to send flowers to funeral of a friend that I had not seen in many years. I know I was somewhat late in ordering the flowers. It was 10:30 AM and the service was at 3:00 PM. Being in a hurry, looked online for a florist in the town as the service. I chose the first one that came up as a florist in Rockdale Texas. I should have known something was wrong because the agent taking the order did not seem familiar with the Church or the Funeral Home but I put my trust in him. I stayed on a long hold while the agent, "checked with his designer" to be sure they had the flowers in stock and that there would not be a problem filling the order. I was assured that the designer was going to get right on the order and they would be delivered to the church before the service.

We placed an order for a floral arrangement on 4/15/2017 requesting delivery for same day 4 PM delivery. The person taking the order assured us that this would be no problem. Even spoke as if the flowers were being arranged at the location the phone call was being answered. Turns out Avas is nothing more than a money taking location. If they even have flowers on site it is probably only pictures. They take the order as if they are a florist then sub out the job like FTD and Teleflora. Then their customer service continues the SCAM. After canceling the order we received an e-mail with the new delivery date. Each attempt to get a confirmation of the cancellation is met with dead ears. I located the delivering local shop and confirmed with them they have received the cancellation from Avas.

Our daughter in Canada has tried to reach them since Friday but no response. I have never encountered such poor service but reading their reviews show there are many more like us. Please do something with this company.

I ordered an $85 bouquet of flowers to be delivered to my grandmother for Easter before 1 pm. They showed up at 8 pm, woke her up, and delivered the wrong flowers. When I called customer service, they offered me 10% of my order as store credit to resolve the issue. Unacceptable.

I ordered a bouquet of Easter flowers and was guaranteed delivery the day before Easter. I agreed and offered that the day before, or on Easter Day was fine. Avas rep said not to worry and guaranteed delivery specifically by 5:00 pm EST the Saturday before Easter. Later on Saturday I received a text saying to call Avas and was informed they could not deliver the Easter flowers until Monday! I told them that was unacceptable and to cancel the order. The Avas rep said it would take 3 to 10 business days to credit my account and I would receive an email confirming cancellation. The cancellation email did not arrive but an email stating that the delivery was still scheduled for Monday. WHAT A SCAM!

Placed an order at 9:12 AM April 14, 2017 Same day order/delivery never happened. Someone called back a total of six times to find out when it would be delivered... This was for Easter. Last thing told, could not find a florist shop in the area... Canajoharie, NY 13317. Put me on hold to speak with someone in authority. On hold for 45 minutes. No one on to speak with me. Finally hung up. Very, very disappointed. My daughter will not be getting the flowers I ordered.

Okay, I'm not the one to write reviews good or bad but this place deserves it. I found out about Avas Flowers online, obviously, because I wanted to send my in-laws flowers for Easter. I was in a hurry this day but had come across their website and decided to give it a chance. The first red flag, I had called Avas flowers and the consultant that answered the phone did not speak English very well (not his fault but continuing). I couldn't get a word in without this guy speaking over me. Annoyed but again in a hurry so I continued. The 2nd red flag - When I was done with the call that should've taken me all of 5 minutes but in reality took 20 minutes, the consultant promised me an email confirming my purchase yet NEVER ASKED FOR AN EMAIL until I said "Well don't you want my email?" and his response "OH! Yes that's a good idea." Well no**!

I wish I had researched this company before ordering flowers. There are many other review sites where people had my identical bad experience. Compare what I ordered versus what they delivered. When I found out, I called the company and asked them to deliver the correct flowers. They put you on hold for 30+ minutes and never let you speak to a manager. Instead of correcting the order, they waited several days and went behind my back and called the person who I ordered the flowers for and talked them into accepting the poor flower arrangement. Then they told me what they did and said the problem was resolved and that my friend agreed to accept the "beautiful flowers." When I told them that was unacceptable, they said they would call my friend and take the flowers back -- a week later -- and then replace them.