Avas Flowers Reviews

I placed an order for same day delivery and paid an expedited fee of $9.99 plus taxes to have them delivered before 1 PM on that day. They did not arrive until 5 hours past the designated delivery time of 1 PM. They reimbursed me my $9.99 however I was still charged for the taxes on the $9.99. This company is a scam and is only trying to get extra fees from the consumer. Next time I will read all the reviews and not the company's so called Five Star reviews.

Short and simple... I ordered a $85.00 flower arrangement for Mother's day this year and the site said delivery on Saturday and they came on Tuesday. They looked NOTHING like in the picture, I'd done better to pick a bouquet up at Giant for $15.00. Then they actually had the nerve to ask me to complete a survey and then never responded to my complaint. Their site leads you to believe you are using a mom and pop shop in town but they aren't. They just farm out the orders. Live and learn.

DO NOT USE THIS COMPANY. They are the worst in the universe!!! My boss had me to order flowers for his wife's birthday. Charged his credit card nearly $100 dollars for flowers that were not delivered. He and I called. We're promised the next day delivery... Still no delivery of the flowers. I called and spoke with a so-called supervisor, Tom. He promised delivery the next day. No delivery was ever made. PLEASE PLEASE PLEASE DO NOT ORDER FROM AVAS FLOWERS. I believe they are a scam.

Absolutely the worst service ever. Had ordered flowers but needed to cancel exactly half an hour later as hospital did not allow flowers. Contacted company immediately. Was pushed from person to person for almost 40 minutes. Had to tell the story again and again. Was told that flowers were already delivered. They were not. Told that I gave wrong address. I did not give the address. Person taking order looked up hospital as I called from out of state. Then told they needed to listen to the recorded call to see If that was true.

I have had problems on 2 other occasions ordering flowers because of these 3rd party internet processing sites (like most every 3rd party service) and because of my experience and hearing the foreign accent, I tried with at least 4 questions to confirm whether he was at the flower shop in Mahwah or a 3rd party site. And he assured me he was in Mahwah.

Ordered Flowers for my anniversary. They claimed they were a local shop, and promised delivery before the end of the day. Never happened. So I called, and they started giving me the runaround. Offered to deliver one day later, offered $15 off. Then they left me on hold for 1/2 hour while I was waiting to talk to somebody who handles refunds. I finally hung up and cancelled the charge through my credit card company. In short, these guys are total scoundrels and liars. Don't waste your time and money.

Talked to a live customer service representative to order flowers for a funeral by 9am the next morning. I was promised it would be delivered on time. Flowers never came at the delivery time frame or anytime during the funeral. Called after the funeral to check on the status and reason why it was not delivered. After 45min of getting hung up and disconnected twice I was told they couldn't meet the delivery time frame. Also they stated on the phone recording I had agreed the flowers may not make the 9am delivery.

My siblings ordered flowers to be delivered to me. They specifically asked for at least 5 stargazer lilies and some roses. Knowing my siblings the order was not inexpensive. What did I receive, look at the image (mums. 1 alstroemeria, dried greenery and 1 almost dead some other flower) and you determine, cheap flowers, cheap vase and worth 15.00 if you are being kind. As my sister was ordering from another state I think they assumed she would never know. I am not a complainer but I hate seeing people get ripped off like this.

I was a sucker for using this company. Buyer beware, this company has sales staff willing to lie, and follow-up service confused, difficult to access, and also willing to lie. Learned this company is little more than a call center in New Jersey. Salesperson assured me Avas Flowers was a shop in Las Vegas. I'll be contacting my credit card company for resolution.

I ordered a flower arrangement to be delivered. They could not do it that day, was to get upgrade. Got more flowers but cheaper and not what I had ordered. Two totally different looks, they say they have the right to substitute. I would have never known those were the flowers I sent. I spent right at $100, they wanted to credit me 7. I said "no thanks".

Never, ever buy anything from Avas Flowers!!! Their on-hold message is a fraud. They are neither local nor family owned. They are a third party, horribly run call center that doesn't have a single direct relationship with local florists. The only thing this company did well was lie and apologize over and over again when one thing after another went wrong. I purchased 25 pink and orange tulips. They delivered 20 reddish green flowers that didn't look like any tulips I had ever seen. They were not fresh and they were not arranged well. I was told my arrangement would be delivered before noon. It was delivered at 5:15 pm.

I ordered flowers on April 19 to be delivered to a funeral on April 20. I was told that there would be additional charge to rush but they would definitely get the flowers delivered for an additional charge. I called the next day and discovered that no flowers were delivered. I called the AVAS and they assured me that the flowers were delivered. I checked with the funeral home and was told the flowers were not delivered. After calling numerous times and placed on hold for over an hour I was told I would be transferred to a Supervisor. Over 30 minutes later someone got on the phone and offered to send the flowers the very next day to the funeral. I spent 15 minutes explaining the funeral was over to no avail. This is the worst online flower shop! They continued to call for a week offering to send the flowers to the funeral. A complete rip off!

Can't speak English, below standard flowers, claim to be local and unable to cancel an order! An hour after placing the order a woman who barely spoke English called back to verify the address and phone number for the recipient. Everything that she had was in some way incorrect. She absolutely could not understand even the English alphabet when I tried to spell the words. I tried to cancel the order but was unable to do so. The flowers were being delivered the next day. The flowers arrived the next day with no ribbon, mostly greenery and were wilted and dying 3 days later. For over $60 with tax this is the biggest rip off. The inability to understand and speak English was the most irritating and to get below standard flowers was more than disappointing. See images of what I ordered and what I got below.

I wish I would have read reviews before using this business! I have 2 complaints: 1. When ordering, I was quoted 69.99 for the arrangement I had chosen however my bill was over $100 at the end of the call. He stated this was for a "design fee". So frustrating! I don't want to choose an arrangement and then have it significantly more expensive after the whole ordering process is done. At least they could be upfront about the cost when quoting the different prices available. 2. They promised to have flowers delivered before 10am to the funeral of my best friend's FIL. They called at 10am the day of the funeral saying the local business they use is closed and they could send something tomorrow. Absolutely unacceptable customer service. At least they gave me my money back when I asked for it.

Do NOT, I repeat do NOT order from Avas Flowers. You will not get the advertised discount, will not be told up front what you are being charged (you will get invoice in email $$$) AND you will not get what you ordered! The first order that was delivered was a tiny red wagon full of cut flowers which I specifically did not want. The second order, a tiny basket of plants, came with a sympathy card from a list of widow's names.

Searched for a local florist in a nearby town to order flowers for a funeral service of a good friend. AVAS said they could fill the order on the same day before service started. We received a confirmation of delivery. When we arrived at the service, our flowers were not there. Upon inquiry we were told that the flowers were delivered but to the wrong town. The funeral home had 3 locations. The issue, the flowers were for a specific person's funeral and the location we were told that they were delivered to was not open on the day of the service. So AVAS in fact could not have delivered flowers as they said. This was confirmed by the Funeral home.

Do not believe that there is free delivery. They tell you that and when you order, they assess a $14 "service charge" in case your order needs adjustment or replacement. Excuse me? That comes with the flower delivery. Also, if you are not careful - they charge for the "premium selection" without your asking for it and the photo online is the premium--so your arrangement will not look as pictured. SCAM.

Ordered flowers online specifically ordering arrangements that per the website were available for same day delivery because they were needed the same day. After completing my order (being careful not to accept all the automatic add-ons it tries to hit you with), I paid and all seemed fine. An hour and a half later, I receive a message that they will not be able to deliver my flowers that day and want to deliver them the next day. I called to cancel the order. I was put on hold, transferred to another department, waited on hold and then was hung up on, only to receive their survey yet without getting any help. I called back, trying to get straight to the same department and was disconnected again except for the survey. (Needless to say, I wasn't providing any good reviews.)

Paid over 70$ including $3.50 for a card, and what was delivered (not in a timely fashion as paid for) was what appeared to be a 5$ bouquet from a gas station. It looked nothing, I mean NOTHING like the picture. It was also not wrapped in any way. The card that was to be sent was a paper message zigzagged cut and taped to another small piece of paper, a preschooler could have done a nicer job. It's very insulting that this company can provide such poor quality product for what they charge. When I called to complain, they only offered a 10$ credit off next purchase which is a waste. Will never use their services again.

Absolutely terrible service. Flowers ordered for anniversary weeks in advance. Day comes and no flowers. Called to see, "oh well we were unable to make delivery today, they will be delivered tomorrow." Next day comes, get a text that says flowers were delivered, still no flowers. Called to see-customer service had zero clue, kept saying they were delivered while I was at the residence they were supposed to be. Offer a 10% discount on an arrangement that wasn't delivered on the day it was supposed to. Never again. Go local.

I called from out of town to order flowers for a funeral that was 48 hours later. I thought I was ordering from a local store. The salesman and I agreed a $60, medium-size arrangement would be suitable. When I questioned the final $92.91, I was told the bow, "which would add color", was extra, as well as the card. I thought this was highly unusual but was traveling so I went along with it. Our son saw the arrangement at the funeral and said there was no bow. And then I noticed part of the extra charge was for a "rush order". Wow. The flowers were "nice" according to our son but not worth $92. I will NOT use this company again. They are deceptive.

I ordered a peace lily for a funeral. The man I talked to couldn't understand me and I couldn't understand him. I had to repeat everything about ten times, literally, and when I got off the phone, I was so uncomfortable, I called back to get another person and go over the order. Of course, it was all messed up, plus he didn't give me a confirmation number or send a copy to my email, which he promised. This girl finally found my order (which I also had difficulty understanding her) and found out my email address was wrong, plus the message on the card, and even our name and the price. I asked for the special advertised price of 45 percent off. He said that didn't apply to what I ordered, so I said "ok, tell me what I can order for the discount." He said $49.99. I said "what size is that," he said "small". I said "no, I want the medium," he said "that is $66, but with discount and tax $53.94." I said "ok, but make sure it's the medium."

The flower arrangement was not even close to the arrangement I had picked. I ordered 4 balloons and a card with it. My mom only received the card. The lilies were wilted and damaged. When I called the rep constantly interrupted me and talked over me. I could have got a better arrangement at Albertsons for less money.

My boyfriend ordered flowers for my birthday and was promised (paid extra) for next day by 1pm delivery. Well, my birthday came and went and I never received my flowers. At 2pm, Avas Flowers contacted my boyfriend to say that they would not be able to deliver the flower today, but will reschedule the delivery for tomorrow. Tomorrow came and went, no flowers in sight and no phone call to reschedule either. This time, I called Avas Flowers to complain. They stated again that they would need to reschedule for the next day, because ALL of the florists in the Richmond area had left for the day. Meanwhile, there is a florist directly across from my business who receives orders from companies like this and stays open until 6pm (I know the management there). Here it is, two days after my birthday with no flowers or refund for my boyfriend. Do not order from this company. It is a scam!

Bought flowers from them because their website says they can deliver to the Navy Base (Lie). Order was to deliver before 1PM. Obviously no flowers were delivered. The Tier 1 (BSer) tells me they weren't able to get on the base and they would try again tomorrow. I said, "No thank you that will be too late please just refund my money." Then he starts with a litany of lies, starting with the recipient is expecting, then to, "We talked to your wife" (which they hadn't) (more lies). Finally I had to get nasty with him to have him pass me to the Supervisor, who started his Tier 2 BS, wanted to give me a discount, try to deliver tomorrow, yada, da do day. Finally got my refund which will process in 10 days. I remember that I told them about the fraud on the website before (similar problem a couple of years ago). They should be made to take the fraudulent statements off the website.

I ordered flowers for a girl who has never had flowers in all 22 years of her life for her birthday. I ordered them 5 days in advance and paid extra for a delivery before 3pm. Long story short, they were never even delivered! Luckily, a family member got her flowers instead and she was so happy she cried but I'm pretty upset I wasn't able to give that to her. I paid 100 dollars for nothing and that one thing caused many many inconveniences. I am now on vacation and have no cell service. I have had to travel to a spot to make calls to customer care 6 times now because the call drops while I'm on hold and since they don't attempt to call back, I have to go through the long menu and holding prompts.

The "5 Star Rating" on their website is fraudulent at best. This firm is not "local" in any fashion, based in New Jersey, and the customer service is pathetic. Their response to their poor service was inadequate. While the actual quality of the flowers appear from photos to be good, Avas personnel were extremely difficult to communicate with during the order process. English comprehension was poor and they ultimately put down the incorrect address for the delivery even though I spelled out the street, city, and zip code slowly and repetitively. The customer rep was more interested in trying to shame me for not spending more money on this "once in lifetime event".

TERRIBLE! Order was supposed to be delivered yesterday, but they called me and said they didn't have the flowers for that arrangement and asked if it would be OK if they made a similar arrangement to be delivered the following day. Sure, I said. Well, they delivered the flowers today and it looks NOTHING like what I ordered. Additionally, the $25 bear was not delivered. I called the company and they transferred me to some guy in India who barely spoke English. He offered me a 20% refund on my order, which would have been $17. Again, the bear was $25. I told them that was unacceptable and that I wanted the bear delivered. After keeping me on hold for 15 minutes, he came back with NO ANSWER.

I am very upset and will never use Avas Flowers again. Last week I ordered 6 bouquets from Avas Flowers for my niece's funeral, and they decided to split up my order among 3 different florists. When I asked for the florists' phone numbers, they refused to give them to me. In the end, I did not receive my entire order, and my flower arrangements did not match. Despite calling them 4 times, they never sent me a receipt for my order and kept lying telling me my last bouquet was "in transit". I will never use them again!

This company took my money last Thursday 06/02/2017. It's now Monday 06/06/2017. Still no flowers! Called many times only to be told no one answers so they can't deliver. They do not belong in the FTD!

I wish I had read all these complaints before I ordered flowers from Avas Flowes. I ordered flowers for same day, Friday delivery and received a phone call saying they did not have a driver available to deliver that day but would be delivered the next day. NEEDLESS TO SAY-- THEY HAVE NOT BEEN DELIVERED, yet my order online shows they have been. When I called Saturday asking about them I got told they could not get a hold of their flower shop but would send an email. So I call back again today, Monday and get the same answer from Alex **. And he tells me the email never got sent on Saturday -- surprised -- not. And he will not refund my money until he gets a hold of the flower shop. Can their website be taken down as a fraudulent business?

This is the worst customer experience I've ever experienced and I'm in my mid 50's. I ordered a bouquet of flowers. They couldn't deliver in time that they advertised. I asked them to cancel the order over and over again, and they wouldn't hear it. They kept saying "we order on Monday, OK?" "We order on Tuesday OK?" Etc. I said "NO. NO. NO...CANCEL ORDER. CANCEL ORDER. CANCEL ORDER. I DON'T WANT YOU TO DELIVER THE FLOWERS." They put me on hold and came back on and said they would deliver on Monday. I reiterated over and over again... "No. Cancel the order!!!" I was talking to a wall.

I ordered flowers from Avas Flowers for a friend's 40th birthday. I paid for the rush delivery to have it delivered by 2:00 pm. It just went downhill from there. I received a message saying that the flowers had been delivered but in the notes it said it had been cancelled. I called the 1-800 number and the customer service rep assured me it had been delivered right up until he called the local florist and they had chosen not to take my order. This was at 11:00, I started this order at 9:00 am.

Flowers not delivered on date requested. Ordered on 5/17/2017 large bouquet (24 pink long stem roses, 3 white roses in middle, baby breath, vase, and large pink bow) to be delivered 6/3/201 by 11am. To be delivered to my granddaughter for celebration of her high school graduation. *Note: her graduation is on 6/4. The purpose of requesting 6/3 for delivery was to ensure she would be home at time the flowers would be delivered. Avas took the full amount due from my account on 5/17/2917 for arrangement. On 6/3 I called their customer service to check on delivery of flowers (this was at 1:30pm). The person answering, placed me on hold "while she checked with the local flower shop handling the order & delivery." When she finally got back to me (still holding) she indicated "sorry, we were not able to make contact with the local flower shop, so we left them a message". Then I was told to check back later.

My experience was absolutely horrible! After selecting my flowers and where I wanted them delivered to and what day I paid. Well the next day I got a call saying no, that I needed to pay $3 more to have it delivered that day. I told them no, that's what was told to me when I first purchased the flowers and if there was a shortage they needed to cover it. Then I was told to hold and when the rep came back on the phone I was then told that I actually needed to pay a minimum of $65 to have flowers delivered to that address. Again, this was NOT required when I ordered the flowers.

We ordered the largest arrangement of roses and lilies for a family funeral. The flowers cost nearly $120. They arrived and had 2 or 3 roses, and 1 or 2 lilies. The arrangement fit in the palm of the hand. It was the SMALLEST arrangement at the funeral, and according to the director, one of the most expensive. I called customer service, twice was placed on hold over 30 minutes, and then the call ended. I kept calling back asking for a supervisor, and that supervisor would hang up too. I emailed photos of the tiny arrangement, which was barely larger than the accompanying card. I will contact the bank to dispute the debit.

Do not use this company. My son ordered flowers for Mother's Day (the 14th) on Wednesday the 11th. The flowers didn't arrive. We understand that Mother's Day is busy so we gave it an extra couple of days, by the 16th the flowers still didn't arrive. I talked to the customer service rep and she tried to talk me into another delivery for 10% off. I asked for a refund since Mother's Day had come and gone. The rep told me she needed to contact the "local delivery company" and she'd call me back the next day. On the 18th I called them. They tried to talk me into another delivery for a 10% discount. I asked for a refund and they said they would process it.

I ordered flowers for my friend's 60th birthday. They looked horrible!!! I was embarrassed. I asked them to make it right and the best they could go is give me a $5 refund. They also advertised themselves as a local florist and they aren't. They lie and deceive and I paid good money for a bunch of junk.

I ordered flowers for a funeral and they were never delivered. Six phone calls later the recipient still has not received the plant. Avas Flowers has now told me three times they are going to redeliver the plant and still no delivery. I have spoken to sales reps and managers and all they do is apologize and humor you. I was also hung up on when I requested a refund. Flowers were suppose to be delivered today and now just received a call. The flowers were delivered on Friday before 12:00 p.m. That is really amazing because the flowers were not ordered until 1:08 pm. They also claim they will send an email upon delivery, never received any email with this confirmation. DO NOT ORDER FROM AVAS FLOWERS. TOTAL SCAM!!!

Flowers ordered for my mother in law for Mother's Day were never delivered. Received a refund upon multiple request but then my account was billed for someone else's order and a refund was refused. The company claimed to have no record of any other orders using my account. I have involved my banking institution and received a provisional refund. I regret not checking ConsumerAffairs before trying out a new company for this yearly purchase.

Very poor service. They are NOT a local florist as advertised on Google. I placed an order 2 days ahead of delivery date for my daughter in Az. The flowers never arrived at all. Waited for 4 days and spoke to representatives each of those days post delivery date. They never did anything they promised. Canceled my order and I am now contacting my credit card to be sure I receive credit. NEVER order from this company!!!

My sister's fiance passed away so I decided to send her a white bleeding heart bush that could be planted. I was assured that the bush would be beautiful and delivered to her in a timely manner. I should have known when all the info I gave over the phone was incorrect on the email confirmation. I updated all the info and figured that was that. I live in CT, my sis is in CA. I get a delivery confirmation. I call my sister and nothing was delivered. I call Avas and spoke with a gentleman who seemed to be very concerned and very helpful. He put in notes and supposedly made a call to the designer that there was nothing delivered even though I had a text message saying that it was. He then gets back on the phone and says that the designer is closed and to call back tomorrow.

Terribly deceptive. They show good reviews through other sites. No way they are true. Look at their BBB rating and ConsumerAffairs review. 1.4 stars out of 5 stars. The flowers are depicted as large in the pictures and come in tiny. Not worth the money. A true ripoff.

It was an awful experience. I ordered what they called a premium Bouquet. I cannot believe they charged 82.00 for that. I called and complained on the following Monday. I could not understand the girl on the phone because of the background noise of where she was at. So I e-mailed them and they told me to call the 800 number. I all got was 10% discount off something. Could not understand this lady either due to background noise. I would recommend not to order from here ever!

I ordered 8 days in advance and went by a photo posted online for blue hydrangeas in a light blue vase. I said specifically No Yellow Lilies... Only some white to offset the blue hydrangeas. What was delivered were all yellow lilies with a couple of puny purple iris in a cheap see through green vase. No hydrangeas at all. I called after seeing the photo that my aunt posted and was assured that although there were no hydrangeas or sunflowers available (my second choice), they would make a beautiful deluxe bouquet of mixed Gerbera daisies and deliver today. They also said that they would let me know. Still don't know if they were delivered or what it looked like. This was my aunt and uncle's 60th wedding anniversary and I was their flower girl. I am incredibly disappointed and paid more than $60 for some crap yellow lilies in a cheap vase. Never will use this service again.

DO NOT ORDER FLOWERS HERE. I ordered flowers to be delivered for a loved one's funeral. The funeral was scheduled for 11:00 am. I placed the order the day before and left specific instructions for the flowers to be delivered early due to the funeral taking place in the morning. I called the day of, at 8 am, to confirm that the message was received. The flowers arrived late. I spoke with a supervisor and was offered 2 ridiculous "deals" for the inconvenience. This was unacceptable and should not ever happen in this circumstance.

Made an order today because I was told I had a credit of $22.44 from previous orders. However, I wasn't able to receive that credit on completing a new purchase. Got transferred 4 times, but no one could resolve this. I will DEFINITELY stop ordering from Avas Flowers. This is poor customer service and akin to a "bait and switch" operation.

I ordered flowers for a coworker who had been hospitalized. I paid 88.00 for this fresh vase of flowers to be delivered on Monday May 21. It is evening on May 24 and still no flower delivery. I wouldn't have know had I not been calling daily to attempt to get a refund. Oh, and by the way They don't do refunds!!! I'm calling the Better Business Bureau tomorrow as this company stinks.

Ordered flowers for Mother's Day. Arrangement arrived with almost all greens and barely any flowers, nothing like the photo I selected. Also had spiders... Took one week and several phone calls and emails to resolve, to get a second delivery for my mom. Finally, it looked a lot better than the first.

This is the first time I have ever written a negative review of anything but I felt it was necessary after the horrible experience I had. I ordered flowers for my mom around Mother's Day. I was so excited because she loves flowers. Somehow they managed to send them to her a week and a half early when she was not even in town. When she got home she told me about the "white flowers she got." I ordered a bright bouquet with beautiful colored flowers, yet she received a completely different, and unacceptable flower arrangement. It was a lot smaller and completely wrong flowers and colors. Nothing like what I ordered.

I ordered a beautifully pictured bouquet of flowers for my mother for Mother's Day. You can see the difference between what was ordered and what arrived... Two days late! When asked about it, they gave me 10% off my next order. They are the worst. Never again! FYI, they are not a local florist. They are a call center.

They are scammers who don't know what customer service means. The website constantly flashes a great deal that will only last 30 minutes. Sales pressures you to take that deal while you can even if you have no information to give them on delivery. That up to 45% off deal isn't a deal at all. We got a much bigger funeral arrangement for much less at a reputable company after canceling our order. Customer service called at around 11 the day my Arrangement was to be delivered needing approval to swap flowers and then said they couldn't guarantee delivery, I then said I'd like to cancel my order.

I am not generally the type of person that submits reviews, however, I believe others need to know what kind of service Avas Flowers actually provides: I placed an order with Avas on 5/21/17 at 10:39 am for an arrangement to be sent to my cousin for her birthday. After the order was placed, I received a confirmation via email stating "Flex Delivery: 2017-05-21 or 2017-05-22". I am so disappointed with the processing of this order. I ordered on Sunday for same day delivery promised. I received an email within an hour of the order stating that the order could not be processed for that day, but would go out 5/22/17 (today); I am patient, so I was okay with that.

Not sure where to start.... I got a call that you needed to push my delivery back, which was fine. And that you wanted to compliment me roses as opposed to my original bouquet ordered. It wasn't clear if it would be a rose-only arrangement, or if you were using roses instead of another flower in my original order. But the delayed delivery wasn't a problem. The woman who called me was nice, but kept apologizing every 5th word and was not clearly communicating what the problem was and what was being done or asked of me.

The arrangement that was delivered was not only even remotely what I ordered, but it was not full (I ordered the deluxe arrangement). The colors were not even vibrant. When Avas followed by asking me to rate their service, I rated them 1 out of 3 on their scale. They responded by issuing me a 10% reduction in the cost -- really? No. I trusted them to provide the product they advertised, or at least something comparable.

People did not get item delivered on time. Wants to deliver item or fruit basket later to another address, what spooks lay behind this refused counter offer is wildly unknown, not able to get flowers to funeral on time. Was a useless experience and the refund or customer service driven phone system does not even recognize their own assigned order number for me.

I sent flowers to someone living Miami for her college graduation. I looked online and found Avas Flowers which claimed to be in Miami (It was billed from Mahwah NJ). I found a beautiful arrangement of pink roses and purple lilacs and placed my order. The arrangement delivered was nothing like the picture of flowers I ordered. It consisted of 2 orange roses and a bunch of red carnations. After approximately 10 phone calls and multiple emails with my complaint of them not delivering what I ordered, their solution was to offer me a 10% discount on "my next" order. Obviously I will not use them again. Save yourself the money and aggravation, as you will not get what you ordered delivered. I wish I had read the reviews on this site. Awful experience.

I called the number, was contacted to a local florist, asked if they had gladiolas. She assured me they did. I asked for 7 gladiolas of a particular color and put the order in. They delivered roses and balloons. When I called to complain, the 800 number person said it was designer's choice. I look at the invoice they had emailed to me, and indeed they had a note that said the designer could choose the flowers. I suppose if I had reviewed the invoice they emailed to me, I would have caught what they were doing, but usually it is enough to call a florist, ask questions, and put an order in. It seems like they just take your order over the phone and then do whatever they want.

This is NOT a local company, it is false advertised. We ordered flowers for Mother's Day on Saturday, as the site said the flowers could be delivered that DAY. No flowers were delivered on Saturday, no flowers on Sunday. I called and cancelled the order on Monday, and they said they would refund my money. My account was still charged. Then on WEDNESDAY the flowers were delivered and NOT what I ordered. The asked me to send a picture, and I did. Still nothing. I called a 3rd time, and they offered me 10% off, I said NO, they offered me $10 for a future delivery, I said no. I explained once again, that I CANCELLED the order 2 days before they delivered. They also charged my account 2 days before they delivered the flowers. They finally said I would get a refund. If I don't, I will be disputing the charge with my bank!

First off if you're reading this save yourself the trouble and DO NOT order through these people. It's a horrible experience and runaround. They have false marketing advertisement which is a deceptive practice to lure people to purchase a service that is not available. The same day delivery stuff is bs and free shipping is bs. They still charge you but put it under service and handling fees. If you order through them they will absolutely not deliver it the same day or the next or the next. They will keep making up excuses as to why it didn't get delivered. Then they try to discount you $10 then $15 off your order when you're literally telling them to refund you full due to the fact what you ordered didn't get delivered or the fact that it didn't get delivered on time as their advertisement states.

My Mother's Day flowers to my daughter never arrived. After 9 calls over 6 days, incredible amount of time on hold, trying get to speak with representatives with heavy accents, and no satisfaction to having my money refunded, I am completely frustrated! They assured me I would get a call from a supervisor as well as an email to refund my credit card. Never came???

I looked up local delivery to a rural North Carolina zip code and this site came up. It clearly states it is a local florist, as does the voice recording on their 855 number. Well, I'm sure they're local to somewhere but not anywhere near where I wanted the flowers. Like everyone else here, my flowers were not delivered on time and when I called I discovered they had not even found a local florist. I was assured they would be delivered. Yet after two more days they had not yet arrived. I called again and they had still not made any arrangements. I asked for a refund, which I did receive.

Stay away! I bought flowers through Avas Flowers. First of all, I bought the flowers for Mother's Day and the website said I could upgrade to the next day delivery delivering before 1 pm which was the day prior to Mother's Day. I ONLY bought from this company for that fact as we were not going to be home the rest of the day after 3 pm. After not getting the delivery by 1 I called the main number. AVAS stated they could not get hold of the "local designer". I told her to give me the name and address of the florist and I would go pick them up myself otherwise another option was to deliver to my parents' place which was a block away from my residence. We could then pick them up from them on Mother's Day the next day. She put me on hold and then came back saying she emailed the designer and that if they couldn't get the flowers to my place by 3 pm they would deliver them to my parents later that day.

Ordered flowers for a friend whose Father had passed suddenly. They said they were local according to their website. They were doing same day delivery to a funeral home. Website didn't ask for a name. I called the place because I had forgotten something on the order. They didn't speak very clear English. They called me back and asked for the deceased name. They called me later. And they called me again saying they didn't have it 2 hours after the delivery time. So I asked them to delivery to the church the following day because the viewing for that day were over.

I just wanted to say I received the absolute worst service ever with this company. I ordered flowers for my mother in law on Sunday. At 5 pm on Monday I called to follow up on the delivery when the man I spoke to said they would be delivered the next day... What?! You're kidding right? He said they had a glitch in the system and I had to deal with it! I called back today, Wednesday at 4 pm and was told they refunded my order and my flowers weren't getting delivered at all... No email, no phone call, no nothing! Just 5 business days to see the refund in my account and wouldn't let me speak to a supervisor! Now my mother in law is still without her flowers and I still don't have the $86 in my account! The girl today actually told me no one cared and wouldn't fix the issue! Very disappointed!

My daughter, staying out of country, ordered Mother's day bouquet to surprise me and got a confirmation for delivery on Sunday 5/14 @ 0627AM. Since she did not get any message from me, she messaged home and was told we had never gotten it. My husband and I talked to Avas since Monday morning with 6 different people and a manager who did not answer and sent directly to voice message system. Each of them said they were the best and could handle this matter but never called us back and had not done anything. The 2nd person on Tuesday 5/16 promised me for the next day 5/17 delivery by 10 AM with a discount 15% and $10 in-store-credit. I waited outside till 11:10 AM and no show.

This company is horrible. I ordered flowers for Same Day Delivery -- because that is what is plastered all over their web site. I gave my Credit Card info for $60. I get an order confirmation with a delivery date of Wednesday (the same day). I then get a call that they are rescheduling it for tomorrow (Thursday), so I ask to cancel. At this point, I get to speak with a "customer service" agent who English is their second language and I have a difficult time understanding. They will not refund my money and continue to deliver the next day -- even though the recipient will not be in town due to a funeral out of town (which is why I was ordering her flowers)... They didn't seem to understand - or CARE - that because they didn't hold up their end of the deal, DELIVERY on Wednesday, I am stuck. She then disconnected my call!

I ordered flowers on the Friday before Mother's Day. They told me they would be delivered by that Saturday. As of Wednesday the following week the flowers never came. I called repeatedly over and over no one could find the flowers. Finally when they did they told me they were delivered which they never were. The company themselves called the recipient. They told them they never got them and this company still refuses to give me my money. No one calls you back when they say they're going to including managers and supervisors. This is the worst customer service experience I've ever had. They refused to credit me my money back so now I'm out $56 and no flowers. I'm trying to find a corporate number to complain about this company. Please do not do business with them ever. You will regret it.

Ordered flowers for Mother's Day at 10:00 am on Friday and their website said that the arrangement was in stock and they were able to deliver for Mother's Day. We get an email on Mother's Day and say that they were unable to deliver the arrangement because they ran out of flowers. NOTE: on this notice it said that orders placed less than 4 days before Mother's Day may be late although nothing was said when they took my money. We get customer service on the line and they check with their designers and they are able to substitute some flowers and get them out to my mom on Mother's Day. I get a email the following Wednesday saying to contact them immediately and when I do they say the arrangement has yet to be delivered and they can offer a 10% deduction, and the new arrangement wouldn't delivered until Tuesday, a FULL 9 DAYS PAST THE DELIVERY DATE. I canceled my order. NEVER AGAIN.

This company is the worst flower company in North America. I should have looked up their reviews before dealing with so shame on me. Mother's day flower delivery was never made. I receive an email on Sunday (Mother's Day) "Due to the upcoming holiday we are unable to deliver this arrangement at the time requested. As mentioned when placing your order over the phone or on our website, all Mother's Day arrangements are under flex delivery for the 13th, 14th, or 15th. We have rescheduled the delivery to our next available delivery date since we did not want to miss out on the recipient receiving something special from you. If you have any issues or would like us to proceed otherwise, please give us a call before the scheduled delivery time at 877.638.6619 or email us at contact@avasflowers.com. Thank you for your patience and understanding."

Ordered our arrangement for my mother in law. She moved and we don't get to see her very often so we ordered a $100 bouquet and the reason we used Avas is because they guaranteed a delivery ON Mother's Day or the day before... Well they weren't delivered on Mother's Day and instead they said they couldn't be delivered until the following Tuesday. So we had no choice but to agree... Then on Tuesday they sent another message saying that they weren't delivered and so I called the girl was so incompetent. Couldn't even answer WHEN they would be delivered?!!? So I just told her to cancel my order and issue me a refund. Worst flower ordering experience I've ever had. I will NEVER order from them again and make sure EVERYONE knows not to use this POS company!

Ordered on Thursday for a delivery on Saturday or no later than Sunday for Mother's Day. They said they could get the flowers there on time but did not. I called, was on hold for 15 mins only to get someone in another country that assured that they would get back to me on why the flowers were not delivered. No one did. I received an email to check on the status of the delivery and did so. When I checked on the status it said the flowers had been delivered. They had not. I called again, held for 10 mins plus, reached a man that said he would call the florist and have them deliver, now 4 days after promised delivery, I said no. He tried to get me to change my mind 3 times by giving me 10% off on the order, I finally had to hang up on him as he put me on hold for the third while he "checked" on the order while trying to get me to change my mind. What a waste of time!!!

Buyer beware!!! Their on-hold message is a flat out lie. They are not locally, family owned. They are a 3rd party, poorly run answering service that has no direct relationships with the local florist. They will tell you what you want to hear. I was told my arrangement was already ready and just awaiting delivery on Saturday at 4 pm, 3 hours after my guaranteed delivery time that I paid an additional fee for. The local florist, now 3 days later just confirmed that she never even received the order until 8 pm that night, well after they were closed and it was scheduled to be delivered for today 5/16, 3 days after and completely missing Mother's Day!

Ordered flowers for Mother's Day and received an email stating they received my order and would deliver by 4:00. Later I got an email stating they were experiencing delays. I called them to cancel the order and they suddenly felt they could make the delivery. I called them to dispute the charge on my credit card and when asking for the name of the customer service rep was told May ** in a poor English accent. STAY AWAY FROM THIS COMPANY.

Ordered flowers for my Mother for Mother's Day. Avas advertises everywhere "Same Day Delivery." I thought, "well, this is a long shot, but I'll try." Four Days have gone by now and still no delivery. Called and received no apology, nothing. Beware - Scam!!

My card was charged. They said they didn't have the flowers that I requested - which they said they could order no problem. Then, they said they tried to get a hold of me to ask what I'd like sent. My card was charged, I didn't hear from them and only found out they weren't delivered because I specifically asked my MIL. What if you sent to a funeral? Are you going to call the bereaved and check to see if the flowers came?! Doubtful. You would have paid for flowers and they would have never arrived and you'd never know. Why does it say that they are local when they are not local?

Ordered flowers for funeral. Wanted a standing cross like one pictured but with orange, purple, yellow and red flowers. This was for my grandmother's funeral. Paid over $225.00. What I got was the second picture which is NOTHING like a standing cross. Tried to get help reversing charges since I used my Capital One card. At first charges reversed. When I filed a dispute sent in all pictures and a detailed explanation of what happened. Capital One allowed this to go through! It is absurd that I had to pay over $225 for this arrangement.

TOOK MY MONEY, NEVER CAME! Took my $100 and never showed up. Then I called and they said, "Sorry, here is 10% back" (which I never got back) and said we were a priority and they would deliver next day on mother's day... Still nothing. Next day... still nothing! The lady was LAUGHING!!! LAUGHING!!! WTH?? So my 85-year-old grandmother sat at home for days and didn't go out for something that never showed. Never using them again. I want my money back.

Stay away from this company!!! I looked for same day delivery flowers and gifts as my husband will travel on the next day. I am out of town so I can't contact their number and had a friend contact them instead. Had a very bad experience and so stressful that they deserve to have a legal complaint. I even asked my friend's credit card as my card keep failing to transact. They are deceiving consumers/customers by their ads. All along I thought they have many branches. It seems they just contacting flower shops. They can even get your money easily from your credit card. This company is a fraud! How come it's still surviving??!! It's so frustrating thinking they got money from our hard earned work. I asked a friend in US to call their number and they said the order won't be deliver today. Seriously??!!! Then why having an ad as "same day delivery"??!! Until now they don't reply to my emails. Please beware of this AVAS FLOWERS.

Ordered flowers for a Friday delivery, received a text Saturday that the flowers would not be delivered until the following Tuesday. Two attempts to cancel the order on Saturday ended with a transferred call to a supervisor being "disconnected". Each call to customer service lasted 45 minutes before it was disconnected. Never was able to cancel the order.

My husband placed an order for Mother's Day, May 14th. I did not receive anything. He called and they told him I would have them today May 15th and credited him $6.48. He calls back again today and tells them he wants a refund and they refused and credited him $15 and told him I would have the delivery by 7pm on Wednesday May 17th. Why even bother now? What is the point 4 days after you were supposed to receive them? Never again will we do business with them. If you cannot deliver then refund the money.

DO not order from this company!!! My daughter ordered flowers for Mother's Day and they never came Sunday or Monday. I told my daughter to call them and cancel but she said they were coming Monday. They didn't. I spoke to my daughter and said they aren't coming. So I called. Needless to say I was rudely spoken to and told, "Due to the holiday we are backed up." Excuse me lol. It's Mother's Day. I called my daughter and said, "I think you are getting ripped off." This company is overseas. Yes people. DO NOT USE!!! My daughter said she can't cancel. Well my fiance is an attorney and they will be getting a letter from him. I asked my daughter to call her credit card company. I mean it's Tuesday no flowers. I feel bad for her not me. Buyer beware. Use FTD or a local florist. This company is a SCAM!!!

I ordered flowers for a dear friend who was alone on Mother's Day. I explicitly checked to ensure they'd be delivered by Saturday before. When I didn't hear from her about the flowers, I checked in with her and learned they'd never been delivered. I called on Monday and was told that the contractor who was supposed to deliver the flowers didn't make it on Saturday but would deliver a bigger, fresher bunch on Monday. Who wants Mother's Day flowers the day after?! I was offered a 10% rebate, which isn't much on a $78.00 bill. I was very disappointed and wrote a note to the company. I received a quick response, but nothing was done to either assure me the subcontractor would be sanctioned, or to rectify the failed promise of delivery. I am a very disappointed customer and will not use this company again.

I live 1,800 miles away from my daughter who recently had surgery. What any father would do is send flowers, right. I placed an order online on 5/11/2017 for same day delivery. They just got delivered today 5/15/2017 at 4:15 pm EST. After numerous calls on 5/11, 5/12 and 5/13, in which I was on hold much longer than talking to a representative, no final decision was given. Originally, they stated they would give me a full refund and deliver flowers free of charge. I called the next day, still no flowers.

I called and spoke to a person who led me to believe I was talking to a store. I asked if he has lilacs and he said he "just a got a delivery this morning." I order a specific arrangement and he told me he would have to charge me $74 for what I wanted. I actually increased the order to $104 - 10 lilacs and 6 blue hydrangeas. The arrangement that was sent had no lilacs, tulips and roses, and only 2 hydrangeas. I tried to call and email but was emailed that "We say all over our website we may substitute flowers." When I called no one could help me. I sat on hold with 5 different people for over 20 minutes. I didn't order from website. They gave me $10 store credit. Will never use them again.

I placed an order for Mother's Day, scheduled to deliver on Friday. Then I get a text to call them, they can't deliver today but can deliver Saturday. No delivery on Saturday. This morning I went to Avas website to track the order and it said they delivered on Saturday; they didn't deliver until Monday, and it was not what I ordered. They were a mix up of roses that looked like a child cut them from the yard and put them in a vase. They were not arranged with baby's breath or greenery; the leaves were not trimmed. When I called they put me on hold, then offered to deliver two dozen red roses. I said that would be great if she were my girlfriend, not my mother. I told her I wanted a refund. Back on hold only to be looped into a survey about Avas Flowers. I ended up calling my credit card company and filing a dispute of the charges.

I ordered flowers for Mother's Day to be delivered Saturday 5/13/17 based on available delivery dates on Avas Flowers website. I paid a premium delivery charge for delivery on the weekend. I received a call Saturday at 2:13 PM stating the florist could not deliver that day and they asked if they could deliver Sunday instead. I agreed informing the customer service person I had chosen Saturday assuming Sunday, Mother's Day would be busier. We both agreed to delivery Sunday. I received a second call at 2:16 stating that they can deliver on Sunday but they will need an additional $20 premium to deliver Sunday. I informed the customer service rep that would not be acceptable as I only rescheduled as a courtesy to them. I informed the rep I would like a refund since I could order from Amazon Prime now and get a gift faster and for less.

flowers for mothers day - I believe this site may be a scam. I placed order online and they charged my credit card and were to be delivered the next day. Never did rec. the flowers but charged me $70.00. Do not use this florist or you will probably also be scammed.

I started to order a mother's day bouquet for my fiance and stopped because the website stated it may not be delivered on the date I requested. I then called and spoke to a representative who, over the phone, selected the incorrect product and I had him choose the right one ($90.00), then told me that it would be delivered within 4 hours. Needless to say, my fiance did not receive any flowers (I had other surprises though lol). When I checked the order, I was charged for the more expensive arrangement ($130.00), my fiance's name was spelled incorrectly, and she hadn't received them two days after it was supposed to be received. I did get a hold of a floor manager who gave me a refund. It was definitely a disappointment and, sad to say, I don't think I will ever order or refer anyone to Avas.

Ordered flowers on Friday before Mother's Day and online they said they could deliver on that day, Friday. After an hour of ordering online, received text saying call them. Confirmed with a rep that they were sorry, but they could not deliver on Friday - but could deliver next day, Saturday, and they increased my order for the inconvenience. Called Mom on Sunday and in tears she told me she received no flowers for Mother's Day! Called on Monday and rep didn't even know the order had not been delivered. She said order was scheduled for today, Monday. Demanded full refund, which they eventually agreed to after deciding NOT to charge me for the $18.00 for UPS which they tried to do, and I will not be using this company ever again.

Ordered flowers from these guys on May 12, 2017 for same day delivery on May 13 before Mother's day. These people don't deliver flower, sends you nothing but survey emails, and hangs up on you when you call to request for refund. I paid 83.93 for flowers and they refuse to give back money, saying the florist haven't contacted them with update on flowers. I had read reviews before I had ordered but was desperate. This is very unfair of them. Feels like they're stealing from customers.

This is the 2nd time Avas Flowers did not deliver when promised. In both cases they totally missed the event and delivered the flowers 2 days after. The customer service team gave us the runaround and did not offer a valid answer as to why the delivery was not made when promised. We will never use them again.

On Friday, May 12th we ordered Mother's Day flowers for my mother in law. I looked online to find a reputable florist in her area, as she lives about 60 miles away, and chose Avas Flowers. They made it seem like they were a local florist, but actually are in NJ and "use" local florists to do their work, which we found out after the fact. We spend $84.99 plus $14.00 handling. We chose a beautiful bouquet called Bewitchingly Beautiful, which has many big pink roses, a ceramic purple vase along with many pink and purple flowers. It was supposed to be delivered on Saturday the 13th before 1 o'clock.

I ordered flowers, even upgraded and added a balloon and paid extra for express delivery as to ensure a 1 P.M. or earlier time slot. By 4 P.M. I called the company and they told me not to worry, it would still be delivered and they needed to contact their designer. By 7 P.M. I phoned back and they said not to worry, it will go out first thing Mothers Day morning (I had previously asked for a Sat delivery to ensure she enjoyed them for the whole weekend).

If there was a way to give them 0 stars, I would and I wish I would have read the reviews before I decided to make a purchase. I placed my order on May 12th with a delivery date for May 13th. Paid my money and never received a confirmation e-mail. May 13th comes and the flowers were never delivered and I was never updated about this. These were flowers for Mother's Day for my Mother. Today May 14th as of 7:30 pm on MOTHER'S DAY, the flowers still have not been delivered. I called Avas about 5 times today inquiring about the status of delivery and each time I was told "The flowers are in transit".

If you are thinking about ordering from this company, DON'T DO IT! My father was in the hospital this week and did not have time to plan anything for Mother's Day. He was discharged Friday night and I did an online search for flower delivery to see if it was still possible to get something sent to my mom. This company popped up and without thinking, we ordered from them. Normally I do a good deal of internet research before I use a new company but we were exhausted from the medical up and downs of the week. I guess that will teach me to skip my homework. We ordered flowers and chocolates and selected Mother's Day for the delivery date. The website did warn us that they might be delivered a day early due to the high demand which was fine.

I placed my order for my relative's birthday; on Thursday, May 11, 2017 at 7:54 pm for delivery for Saturday, May 13, 2017!! I printed out the receipt stating that delivery would be NO LATER than 7 PM Saturday night? I was willing to spend $77.92 for flowers & (1) balloon? Free Delivery! Their website GUARANTEED SAME DAY DELIVERY??? Yet, MY ORDER WAS NEVER DELIVERED?? I attempted to contact them since their website also states open 7 days; with Customer Service 24 hours! Only to find out that THEY WERE CLOSED on Saturday?? SO MUCH for CUSTOMER SERVICE!

I ordered Mother's Day flowers. The delivered flowers were nothing like the description or picture of what I picked out. It looked like someone just took leftover crap off the table and shoved them in a vase and then filled it with cheap greenery. I never thought flowers could look ugly but they did. I cried when I saw them. Avas wouldn't tell me who arranged and delivered them. They did offer me a $10.00 refund and a $10.00 credit. I will never use the credit. I can't trust them to do a good job or be true to their customer satisfaction.

Guaranteed same day delivery on 5/12/17 for Mother's Day. Tracking showed it moved to 5/13/17. Still no delivery. Tried to track and no information could be found. Called and they lost my order. Then wanted more money for more flowers delivered 2 days late.

I ordered a mother's day bouquet online to be delivered to my daughter. The $69 assorted bloom bouquet seemed a little small for the cost, but the real problem was that the roses were already dying. When I called their 800 customer service number, the seemingly rattled representative initially promised a FIFTEEN dollar refund and 20% discount but they did NOT offer to redeliver a fresh bouquet. At the end of the call, I was told that my TEN dollar refund and discount had been processed. The refund email notified me that I had been sent a $6.50 refund. Not wanting to hold again for 5 minutes when calling them again, I replied to their refund email describing my complaint, asking for resolution. Their automatic reply said it would take up to 5 business days just for a response. Never again will I (nor should you) order anything from Avas Flowers again. Buyer Beware.

I ordered same day delivery flowers for Mother's Day 3 days before the holiday. The flowers were not delivered and Avas did not call, text or email. I tried to track the order online and the response I received was "The order could not be found". I called to speak to customer service and was hung up on 4 times. The first time you enter the order number the recording claims the order number could not be found. It does confirm the second time so this is obviously a scam. When I finally got the "manager" on the phone he claimed they could not match the flower colors so it delayed the order.

I ordered a Mother's Day delivery of flowers, balloons, and chocolates. The gentleman who took my order confirmed that it would be delivered the same day I ordered between 2:00-4:00 PM. When 4:00 rolled around and they hadn't been delivered to my mother, I called Avas Flowers to check on the status of my order. I called their number and pressed the correct option for current orders to get to the correct department, and nobody answered the phone. I sat on hold for 16 minutes, was prompted with a survey about my experience (even though I never spoke to anyone), and then the line disconnected. I called back and went through this same sequence about six times, literally.

I searched for "Florist near 75115" and Avas was one of the "local" florists that popped up. After browsing 4 different websites, I went with Avas because they offered free delivery and I liked the arrangement. When I checked-out, there was a $13.95 "handling charge", which is the same as a delivery fee, so I went ahead and ordered them. My MIL sent a picture of the flowers that were delivered and holy crap, what a huge disappointment! They were literally slung into a vase that was too big. It looked nothing at all like the picture on the website.

I am very dissatisfied with the flower arrangement I got from Avas Flowers for Mother's Day. I got a small, but very small arrangement of 6 roses and 6 carnations for Mother's Day. My children were charged over $123.00 dollars for this small arrangement. I did call customer service and they only wanted to refund $13.00 dollars for sending a clear vase instead of a green vase. I do not know if the refund will happen since the customer agent hung up his phone while I was still talking. I truly believe that my children were taken advantage and robbed since the arrangement looked like a $20 or $30 dollar arrangement at the most. We will NEVER order from this site ever again.

Avas Flowers could never find a florist in a LARGE city that would accept their order. Avas Flowers NEVER bothered to call me and make me aware of the situation so I could take matters in my own hands and order directly from a local florist to ensure my mother received flowers on her 70th birthday. I am furious!!! When I contacted Avas the customer rep told me what happened and like a slap in the face he offered me a 10% discount. Really? A 10% discount on WHAT? Flowers that were NEVER delivered? I told the rep, "Absolutely not" and "That would not resolve the problem" and that I demanded a FULL refund and I was hung up on. DO NOT DO BUSINESS WITH THIS "FLORIST." IT IS A SCAM. THEY DO NOT HONOR THEIR GUARANTEES!

I ordered flowers for my brother's funeral on a Thursday for the funeral out of state for me on a Sunday. It has been a week and a half and hours spent on the phone with them and still no refund. This has made a bad time for my family and I even worse. We were not represented at his funeral service. I am on disability with a fixed income. I do not have money to spend on a product never received. Do Not use this company. I only wish that I had looked at the reviews before ordering.

I wish I did research before buying these flowers. The flowers were supposed to be delivered by 2 pm and they still haven't arrived. I called to see where they are and they couldn't give me an answer. I told them my wife is leaving work soon and they said, "I don't know what to tell you." Spend the few extra dollars on a local florist. This company is a scam.

When I contacted Avis Flowers last night they gave me a price and a size for the floral arrangement. When I reviewed my invoice they had downsized the flower arrangements and lied. When I contacted them this morning they put me on hold several times and made it extremely difficult to cancel the order. At this point I have lost complete confidence in this company.

I ordered flowers early May 6 2017 for my daughter's birthday which was on the 7th but since I knew that would be a problem I wanted them there a day early. I received a confirmation on Saturday around 6 pm that the flowers had been delivered. Called my daughter and she came informed me that she had not received the flowers. I called customer service and they confirmed they had a confirmation that they were delivered. I asked for a refund but was told that they had to contact the driver about the flowers. I called Monday morning and was told they talked to the florist but the driver was not in and they would call me back.

I ordered Sunflowers for my Husband (with a hurt back) to be delivery the same day (Friday at his apartment) from the website. I got a phone call from the Avas flowers stating that they did not have the arrangement and would upgrade my order to roses and it would be delivered the next day and not the same day. I agreed. I get a text message for stating that the flowers were delivered. Checked with Hubby. No flowers. I called Avas and first rep tells that the flowers were delivered. Just left at the door because the person was not sure which door. There was no phone call to even let my Husband know that the roses were at the door.

I don't like to slander anyone especially if I can give them the benefit of the doubt. But this company is a scam! Their 5-star rating on their website is only due to their nice customers who are obviously clueless as to how bad this company is. Scenario: Ordered a plant for my daughter... no email confirmation (first clue this was going bad!), delivered wrong plant. Promised email confirmation never received... was on the phone so much with "supervisors" …joke. They tried to swoon me into taking offers... NO! Will probably never get my refund. Am going to have to eat this one... PLEASE, PLEASE, PLEASE do not order from this scam of a company! They are a scam. My favorite is that they have to talk to their "floral designers". WHAT??? SCAM... PAY ATTENTION!!!

I ordered a funeral plant to be delivered to a church for a family member. I asked the lady on the phone several times if they were located in the city and she said yes. I ordered and she gave me a price and sent an email with a receipt. A few minutes later I got another email that said to contact them. I called and was told that I had to pay an additional $20 to have the plant delivered. I was told that the fee I was quoted, all in, including the "service fee" including delivery was $62.92. They wanted an additional $20 because the local floral shop they were using would not deliver to the church unless they had the $20. What a scam, I had them cancel my order and refund the money, still waiting on the refund!

I ordered a flower arrangement for my sister 50th wedding anniversary. The arrangement cost $214.95. I asked for the delivery on May 3rd. It is now 9 P.M. No flowers have been delivered. I made numerous calls. When I call questing my order. The floor supervisor said they will call me tomorrow to let me happened. What good will that do. THANKS AVAS FOR SCREWING UP MY ORDER. Depending on what Avas says tomorrow. I will be calling my Credit Card Company. I will never order from them again.

My family ordered a Carnation/Rose flower arrangement for my aunt's funeral. The regular $79.99 arrangement was on sale for $44.99; With added charges we spent $68. Imagine our surprise when we arrived at the funeral and found a tiny bunch of flowers in a tiny vase. The arrangement on their website looked to be 4 times as large as the sad little thing we paid for. My sister contacted customer service and was told we could have $9 back. We could have gone to the grocery store and paid $10 for a bunch of flowers and it would have been nicer. This was a clear case of bait-and-switch. Do not use Avas Flowers; you will be sadly disappointed.

The flowers I paid almost $100 for would have been better chosen from the grocery store. When I contacted 'Customer Service' to tell them how unhappy I was, they said they no longer service that area (I thought they were local!!) so they sent an arrangement in a box. This 'arrangement' did not match the picture at all and I was embarrassed in front of the people receiving the flowers. They would never believe what I spent for what they got - What a waste. I will never use this florist again and I recommend that you don't either.

My husband works in AL, and wanted to surprise me with flowers. He asked for a specific arrangement. They sent a photo of what it would look like. They were suppose to come on Tuesday, they came Wednesday. And was nothing like the picture. I gave an opportunity to replace them and the second delivery was worse than the first. I called for a refund. First it took them 8 tries and three people to locate the order then they offered to use a different florist and when you refuse and just want a refund and be done with it they tell you - you don't qualify for a full refund unless you allow them to use a different florist. I did that. They were suppose to be here Friday before 3pm. They were not. I called Monday (today) to again request a refund and they said I had to wait 24 hours to get approval from another person and wanted me to call in and see if they got a response. The worst customer service...

I ordered a plant to be delivered on a specific day because any other day after specified day the recipient was leaving Texas for her father's funeral in California. I explained this to the man taking my order and he assured me they would arrive the day I specified. (I could barely understand him. Very heavy accent.) When the flowers didn't arrive, I spoke with 7 different people and got nowhere! Finally, the plant arrived 3 days later and I was charged $82.00 instead of $49.00. Avas Flowers is a total scam!! Very unprofessional!! Stay away from them!!

This company presents itself like a local company online and when you call but their call center is outside the US (seems like in India) and I've had the worst experience with them I've ever had. I ordered sympathy flowers for same-day delivery at 8:30 am. After 3 phone calls and two texts they've now told me at 1:30 pm they can't deliver it. They asked if a different bouquet tomorrow would be okay and I said "No. If that's the best you can do, cancel the order." They said they would "try" to deliver it today. Then 3 hours later telling me they cannot but they will deliver what I ordered tomorrow "for the same price". Unbelievable. I insisted on a discount and got a whopping 5%. I only hope the flowers are not as awful as their service. Don't be fooled and order from these people. They had good reviews on Google but now I think they have to be made up reviews.

4/24 delivery was to be made for my daughter's anniversary by 1 pm. I called 3 times and was hung up on 3 time. No one spoke clear English. I sent over 10 email and got same generated response. They called my daughter and upset her, insistent for her to stay at work today. Finally canceled and they wanted to keep money for future purchase. Then said 7 days to get a credit. Very bad faith.

This is Not a REAL Florist. It is a call center located at 300 Corporate Dr, Mahwah, NJ. They take your money and order, then Call a Real Florist in the City and State that you want your flowers delivered. They will promise you anything to make the sell, charge you service fees AND make a commission off the order. Actually, off of you. Call a real Local Florist in the City and State you want flowers delivered. Get FULL value for money spent and keep flower costs lower!

The flowers were NOTHING like pictured. In the photo about 12 to 15 Iris and some Tulips. Was beyond disappointed and EMBARRASSED when my colleague sent a photo. It was all green with ONLY 3 Iris'. They even used ugly green filler that you see with cheap flowers. I could have bought a beautiful arrangement for a fraction of the cost at the grocery store. After wasting more of my time contacting the company, they offered a terrible discount of 10%, thank for the $6 back or to send another arrangement, I would have looked like a fool. It was cost them less to give me more of my $ back. How awful...

Do not purchase from this company. Total rip off. Purchased $101 arrangement for 70th birthday delivery. The flowers were not fresh and droopy! Customer service gave us a complete runaround. Said they'd deliver a new plant and never did. Held online for supervisor for more than 30 minutes to be offered a $10 refund. Do not buy from this co. Call a local reliable florist!

WORST EXPERIENCE! JUST DON'T! Like many others have stated, I wish I had the option to rate this farce of a company, zero stars. This operation is a total & complete scam & ripoff! For starters a $54.99 arrangement -- which was supposedly a "discounted price" with "free delivery" ended up costing nearly $100. When I questioned them on why the price jumped up so high, when delivery was supposedly free, I was told there was a "handling fee", AND it sounded like they also charged me to include a message, of all things. Suffice it to say, the entire experience was a nightmare. Ultimately, what was pictured as a beautiful arrangement, on their website, was absolutely nothing like the pathetic, 1/2 dead, ugly, unrecognizable "arrangement" that was delivered. It didn't even remotely resemble what was ordered. I was embarrassed that my name was on what was received by my best friend.

I ordered the flowers online and upgraded to a more expensive arrangement of the flowers and somehow the computer sent in order for both the regular and the upgrade. They delivered to the same person, from the same people, on the same day both bouquets. My phone number was on the order. They never called me to ask about it even though they should have figured it was totally stupid that anybody would order two bouquets to the same person. When I responded to their inquiry about rating their service I never got a reply. If they don't have any better sense than to do business this way I don't know what else they might do. I will never do business with them again. Wished I'd have checked more reviews before I ordered from them.

I ordered flowers to be delivered to my son and daughter-in-law for Passover. They arrived at a non-delivery time, were not as pictured/ordered. Half of the plant material was brown and dead. I paid top dollar for this arrangement. I complained. Today I was contacted by a representative from Avas, who said they will refund $10 to my charge card and give me a $15 credit on my next order. Really? A $10 credit is an affront, and as for a credit... Would I use this company again? No way!

My mom thought that AVAS was a flower company in NV. Very disappointed about this delivered service of the flower shop. They charge for an 8x11 sheet of paper folded in quarters $3.99 for a greeting card, not even decorated with color and the ribbon was $3.99. The flowers went wrinkled in 5 days. My mom paid above and beyond. Will not use the service again and will remind my friends not to use them... very disappointed.

My order was not delivered and they tried VERY hard not to give me a refund. I still haven't gotten one as of yet. $100.00 down the drain. No responsibility for mistakes. Now I will simply have to pay someone else for the same thing.

Avas was very unprofessional in sending me an urgent text to call you. When I did call, no one knew what I was referring to. I got the impression that you would not be able to deliver the flowers I requested and paid for on time or at all. I kept up my end of the bargain but you could not. All I got from you were excuses like "we had a lot of funerals to do early in the morning." Why should I care about that? I already had a bad feeling about Avas Flowers when I first called in on the internet special and Avas pulled a bait and switch with higher prices. With the made up fees or flower artist fee? I don't pay an extra artist fee when I get my sandwich made at Subway, so I shouldn't have to pay extra for an artist to make my bouquet.

I will not give this company even one star. They are terrible. What I ordered and what was received were two completely different items. Initially I did not know this was an internet company. I called what I thought was a local florist and they assured me I would get exactly what I requested. I then got a call from the recipient who told me they arrived. Later that evening I got a call from a gentleman who spoke very poor English. I couldn't understand him. As it was late I called the next day and was told the flowers were not delivered as I did not give the correct address. I knew then that this was going to be an awful experience.

It took me at least 1.5 hours on the phone with their broken English speaking customer service that seems to be located in a barn to get them to refund my money. I called 3 different times and spoke with 4 different people 3 of which kept beating around the bush trying to get me to not cancel the order and allow them to deliver the order 2 days later. Their ad online stated SAME DAY DELIVERY, and then only on your receipt (after you place your order) you can find fine print that the delivery time initially given to you is not guaranteed. They charged my credit card instantly after I placed the order and sent me an order confirmation email about an hour later, about 4 hours after that they sent me another email saying that my order will not be delivered on time and that it will be delivered at a later date, which was not given to me. I called customer service.

This has been the most unorganized, disaster! They did not deliver when they said they would. Made false promises and then showed no concern that they would not be delivered in time for an anniversary gift. They then try to offer a 10% discount for a future order as some type of compensation. On the 3rd day, they show up in a box dropped off by UPS flown in overnight from New Jersey. (We live in Florida) They are now withered and discolored. They are definitely not worth the hassle. This is also the review that I left on their site, and all it said was it had been submitted for review. It will never make it public.

Nothing I ordered was right. $4.99 for a full size greeting card, received a printout of what I wanted in the card. $4.99 for a green vase received a clear one. Only one flower that was received was in the picture. When it says rose and carnation bouquet one would think some carnations would be included but none were. I spent almost $90 on something I could have bought at the grocery store for $6 and they would have looked better. They didn't even deliver by the time they said they would. I was mortified when I saw what I had paid for walk through the door. I am disputing the charge through my card and am going to try and speak with the company but from what I have read today I am sure it is a waste of time. I also did a review on their site but it looks like they only show the good ones which I am amazed there a really any.

I placed an online order for flowers to be delivered to my sister for her 40th birthday, flowers were supposed to be delivered by 4 pm, I called them 3 different times and they kept saying delivery was in transit. The flowers were never delivered. I contacted them for a full refund and they said they couldn't refund me the money instead they offered a 10% discount. Really?? Anyhow, I finally spoke to a Supervisor and he said he would refund me minus the cost of goods sold. And I quote "the flowers I picked out for you". What kind of business does this?? Buyers beware - Use a reliable flower shop!! This business will not refund you even if they are at fault. WORST EXPERIENCE EVER!!

This flower company is a joke. I placed an order for my mom and I am very, very disappointed. In the end result the item that she received was nothing like what I ordered and was charged for. I took pictures of item I ordered and the item that was delivered and sent them to customer service. I called as requested by customer service. And after expressing my displeasure with the item received the representative insisted that there was nothing they were going to do. So I asked to speak with a supervisor and she stated that she could not do that. I went to my local florist which is the one that delivered the order. I was shown the order they received from Avas and so I showed them my actual ordered which was confirmed via email with total price that I paid, and the actual order they received was much less.

I was trying to send flowers to funeral of a friend that I had not seen in many years. I know I was somewhat late in ordering the flowers. It was 10:30 AM and the service was at 3:00 PM. Being in a hurry, looked online for a florist in the town as the service. I chose the first one that came up as a florist in Rockdale Texas. I should have known something was wrong because the agent taking the order did not seem familiar with the Church or the Funeral Home but I put my trust in him. I stayed on a long hold while the agent, "checked with his designer" to be sure they had the flowers in stock and that there would not be a problem filling the order. I was assured that the designer was going to get right on the order and they would be delivered to the church before the service.

We placed an order for a floral arrangement on 4/15/2017 requesting delivery for same day 4 PM delivery. The person taking the order assured us that this would be no problem. Even spoke as if the flowers were being arranged at the location the phone call was being answered. Turns out Avas is nothing more than a money taking location. If they even have flowers on site it is probably only pictures. They take the order as if they are a florist then sub out the job like FTD and Teleflora. Then their customer service continues the SCAM. After canceling the order we received an e-mail with the new delivery date. Each attempt to get a confirmation of the cancellation is met with dead ears. I located the delivering local shop and confirmed with them they have received the cancellation from Avas.

Our daughter in Canada has tried to reach them since Friday but no response. I have never encountered such poor service but reading their reviews show there are many more like us. Please do something with this company.

I ordered an $85 bouquet of flowers to be delivered to my grandmother for Easter before 1 pm. They showed up at 8 pm, woke her up, and delivered the wrong flowers. When I called customer service, they offered me 10% of my order as store credit to resolve the issue. Unacceptable.

I ordered a bouquet of Easter flowers and was guaranteed delivery the day before Easter. I agreed and offered that the day before, or on Easter Day was fine. Avas rep said not to worry and guaranteed delivery specifically by 5:00 pm EST the Saturday before Easter. Later on Saturday I received a text saying to call Avas and was informed they could not deliver the Easter flowers until Monday! I told them that was unacceptable and to cancel the order. The Avas rep said it would take 3 to 10 business days to credit my account and I would receive an email confirming cancellation. The cancellation email did not arrive but an email stating that the delivery was still scheduled for Monday. WHAT A SCAM!

Placed an order at 9:12 AM April 14, 2017 Same day order/delivery never happened. Someone called back a total of six times to find out when it would be delivered... This was for Easter. Last thing told, could not find a florist shop in the area... Canajoharie, NY 13317. Put me on hold to speak with someone in authority. On hold for 45 minutes. No one on to speak with me. Finally hung up. Very, very disappointed. My daughter will not be getting the flowers I ordered.

Okay, I'm not the one to write reviews good or bad but this place deserves it. I found out about Avas Flowers online, obviously, because I wanted to send my in-laws flowers for Easter. I was in a hurry this day but had come across their website and decided to give it a chance. The first red flag, I had called Avas flowers and the consultant that answered the phone did not speak English very well (not his fault but continuing). I couldn't get a word in without this guy speaking over me. Annoyed but again in a hurry so I continued. The 2nd red flag - When I was done with the call that should've taken me all of 5 minutes but in reality took 20 minutes, the consultant promised me an email confirming my purchase yet NEVER ASKED FOR AN EMAIL until I said "Well don't you want my email?" and his response "OH! Yes that's a good idea." Well no**!

I wish I had researched this company before ordering flowers. There are many other review sites where people had my identical bad experience. Compare what I ordered versus what they delivered. When I found out, I called the company and asked them to deliver the correct flowers. They put you on hold for 30+ minutes and never let you speak to a manager. Instead of correcting the order, they waited several days and went behind my back and called the person who I ordered the flowers for and talked them into accepting the poor flower arrangement. Then they told me what they did and said the problem was resolved and that my friend agreed to accept the "beautiful flowers." When I told them that was unacceptable, they said they would call my friend and take the flowers back -- a week later -- and then replace them.

I placed an order with Avas Flowers 3 weeks ahead of time of delivery. Delivery never occurred. I phoned and spoke with Michelle who was very apologetic and stated there was a "glitch" in computer system and my order didn't go through (and I did the order over the phone with a Live agent!) She assured me of a re-delivery and a little something extra beside to apologize for the error. This was for my friend's special 60th birthday. I chose Avas because they specifically advertised they delivered to my friend's place of work among other local businesses and schools in Worcester, MA. Only now finding out they aren't even located in MA at all!! The RE-DELIVERY NEVER HAPPENED EITHER!

When I placed the order, I specified that it HAD to be delivered on Friday by noon. I was assured that it would be. It was not. It didn't get there until after 4:00 PM. The doctor that it was going to was leaving at noon, and she is moving to another practice. I STILL don't know if she ever received the flowers. I am extremely disappointed in the service - not at all what I expected for a $137 order!!

First of all, the website advertises this as a "local" company... They are not. It is a call center. I ordered a bouquet to be sent to a friend at school (she is a teacher). I placed the order by 10 am and was assured "same day delivery" by 3 pm. I then received urgent emails and phone calls (over and over) starting at 2:40 pm to notify me that they had been unable to locate a florist to complete the arrangement and delivery. I requested a refund. The customer service agent (who had extremely poor English) told me that was not possible and offered to send the arrangement the next day. I told him, "No, she was having a bad day TODAY, and will not need the arrangement tomorrow. I want a refund."

I placed an order for my grandpa who was hospitalized out of state which was delivered on 3/8. I received a picture of the flowers from a family member that was visiting on 3/11. If I lived local I could have bought a nicer bouquet from the grocery store. Honestly, nothing like what I ordered! I also received a follow-up email on 3/11 from Avas flowers to which I responded to with pictures of what I ordered and what was delivered... did not hear anything back. I sent another email on 3/17 and then again on 4/6, neither of which was responded to. I ended up leaving negative feedback on Trustpilot and received a reply from Trustpilot stating that Avas disputed that I was actually a customer.

My husband ordered the Easter Tulips & Irises Deluxe Bouquet & had flowers delivered to our home. We were having friends over for an elegant dinner in a few hours & wanted purple Irises & yellow Tulips... When he walked into the room with the bouquet I immediately noticed NO Irises!!! The flower arrangement also looked like it was just thrown together & very few flowers for the amount we paid. So I went into my garden & cut what few flowers the cold snap did not get & made mini flower arrangements for our dinner party! Will NEVER order flowers here again!!!

I ordered flowers for a funeral and when I attended the funeral my flowers were not there. Afterwards I contacted them and they said they would redeliver. Redeliver to a funeral that had done passed? I had already been embarrassed that all had seen that I hadn't sent any flowers, but I said okay to redeliver to the family's home instead. Well they never showed up there either. After several call, hours on hold and getting the runaround, I think I am going to get a refund. I'm still not sure. What a horrible experience with this company and at a most vulnerable moment. How did they get such a good rating? Do not use this company!

Ordered flowers at 11:48 am for same day delivery. Received an email at 2:31 pm stating that the flowers had been delivered. When I contacted my wife to see how they were, she told me she had not received anything. I called and spoke with someone who had stated that sometimes the delivery confirmations were sent prior to deliveries being made and that I should wait an hour. I received a call stating that the flowers were delivered to another address. I requested a refund, as I paid $61.93 for a service that was not delivered. I spent 43 minutes on hold waiting to speak with a manager, as the people I was dealing with were not understanding that a refund should be issued due to lack of delivery.

Ordered from Avas Flowers because they said they were local, looked local when I was ordering. I had a very specific arrangement I had picked. I left the house after the order was placed and my phone started ringing. The first call was that they didn't have the flowers I had chosen and they wanted to substitute. They said they would upgrade the order to the largest flower size. I had picked the medium size. Because I was no longer in front of my computer I had to deal with this situation. This was a Friday and supposed to be delivered that same day. I agreed to the different style flowers.

The worst ever. It is 6:45 p.m. I ordered these flowers at 10 a.m. this morning and of 6 p.m. tonight they're NOT delivered. The same old line "Driver is working on it." In addition they claimed free delivery and then charge me $13.95 for "handling." What a nightmare. I am calling Visa tomorrow and claiming fraud.

Ordered flowers for my brother’s funeral. Ordered a large cross of red and white roses, they never called to change order. Did not get what I ordered. They sent some cheap mums with 5 red roses. I had given a list of my children and their family and husband and I to go on card. Floral card had no name on it. This is after 20 min. spelling all the names. Therefore I had no floral for my brother’s funeral. I ordered red and white roses because it was his favorite flower. They act like my brother will have another funeral and they can try again. They quoted me $133.00. My card was charged $262.90. So embarrassing not to have flower for my brother’s funeral. They wanted credit $20.00 for the difference in flowers, what a joke of a company.

There should be an option for less than one star... We placed a flower order to be delivered the next day. We did not get a copy of the order placed, as promised, so I called on the delivery date. The new sales lady said our original order was ready to go and provided a price higher than we were quoted, and for a smaller arrangement. We ordered their Deluxe display. Getting nowhere with her, I asked for a supervisor to talk to. She claimed the order was for a small size as well, a card, and the NEVER-mentioned SERVICE FEE of $13.95. Even then, the total order did not match the quoted order. AvasFlowers supervisor offered us $10 off our next order, but we would still need to pay the Service Fee on this order.

I ordered flowers online from Avas. I ordered daisy dreams bouquet. It was supposed to be in a square glass vase with short stems and a lot of flowers. I paid for the deluxe at 54.99 plus a balloon for 7.00 and handling for 14.00. My daughter received a vase of daisies and some carnations and not what I paid for. I've tried talking to them 3 times and they haven't called me back. I have emailed them twice and given them ample time to respond. I want a refund. This was for my daughter's birthday!

They don't even deserve 1 star. I ordered 30 tulips for $69.95 for my sister's bday. She only received 12 tulips that will not last longer than one or maybe 2 days. At first they said they couldn't do anything about it because 'the Invoice is not stating how many tulips were ordered'. Well I'm not the one who wrote the Invoice so nice try. They don't write a detailed invoice so they can cover their behinds if you complain. After 25 minutes on the phone, a supervisor wanted to first pick up the flowers (the next day) and then issue a credit which will take at least 10 days to process. Nice try again! I simply called Amex to dispute the charge. Never, ever trust this company. They rely on the fact that usually people receiving the Flowers say thank you to the sender without going into the description of the flowers and that's how they get away with stealing but they got busted this time. I should have looked at the poor reviews before I ordered.

I placed an order for a 11 am service on 3/30/17 and then received an email stating the actual delivery time was 3:35 pm, 4 1/2 hours after the service. I spent several hours going back and forth with emails as they tried to convince me the order was delivered before the service, even though their email states otherwise. I requested a full refund several times but they would only offer a 10% refund even though their "late delivery policy" states a full refund could be obtained. This business advertises as a local florist. They are in NJ. I live in SC and the order I had was for NC. I am very disappointed in the service I received.

I ordered tulips for a friend. I ordered the "Premium" bouquet, which promised 25 stems. She received a bouquet with about 10-11 stems and filler. The photo had ONLY tulips in the bouquet, which is why I chose Ava's. The arrangement was definitely NOT what was promised. This is deceitful marketing. It was advertised for $69.99. With all "service" charges, etc. (they said they do not charge for delivery), my total was $92.92. I called yesterday and spoke to a customer rep. After about 25-30 min of explaining the mistake, waiting on hold, etc., I sent a photo of what was delivered.

I ordered a premium flower arrangement for my sister in-law's father's funeral. The price, including delivery, was $90.00. The arrangement was not even close to what I ordered. The company called me to let me know they did not have all the flowers, so I told them to do something comparable. They used cheap flowers and still charged me premium price. When I called the company to complain, they offered me a 10% discount. The arrangement was below standard quality and the price should have reflected such. They charged me full price for a product that was not premium quality. The local florist said they filled the order with less than premium quality flowers, so wouldn't you think, I would have been given a discount? Or charged accordingly for the quality of flowers used? Never will I use this flower service again.

The flower arrangement options online have a sharp discount. However, the 'handling fees' made the $39.99 flower arrangement slightly more than the privately owned florist in the delivery town. Further, I had to speak with 3 customer service agents before getting my order cancelled. The 1st two put me on hold; followed by a recording asking for a callback number; after entering my number I heard "No callbacks are available". Then, I heard the survey which would not accept negative responses. (Hmm.) I might have ordered from them again, but not after this. I have NO confidence in this organization. I'd rather sit through a timeshare offer than deal with these people again.

I went online to a "local" florist to order roses for my sister's birthday. I like to support local business. Anyway to make a long story short, not a local company but a company from NJ! My gift arrived at 8pm via UPS. The driver had received bad directions for delivery. He called me and I gave him proper direction to the delivery address. Poor guy was on his way home but took time to make sure flowers were delivered. Please make sure when ordering local that it is truly local. AVAS FLOWERS is not local to Holbrook, MA.

I was called by someone from Avas and told they could not complete my delivery. They said they would do it the next day. The floral arrangement I ordered was for the opening of my granddaughter's show. I could not attend because of illness, so I was counting on the arrangement to let her know of my support. Then some manager came on and said he would try to find another shop in the area to complete my order. Then Avas called back and said they could only do it the next day. If I had read the reviews before I ordered, I would know this company was not good and this is a scam. I do not recommend this company to ANYONE. I am heartsick that the order will not be completed as ordered. Dissatisfied? Broken-hearted!

After paying for same day delivery of a lovely flower arrangement, their rep called to say they couldn't deliver the order today without an additional $10. When I protested, he was flustered and then said something about not being able to do the order as pictured. Again, I objected and said I would cancel the order. I was put on hold, then apologies were made, and suddenly they could do it all as planned today.

I ordered flowers from Avas florist. They delivered two days late. They also wrote the card wrong and had it addressed to the wrong person. I ordered a large mixed flower in a large oversized coffee mug. A small, tiny, old flowers arrived two days late. I was embarrassed to give this present.

My California-based boyfriend found this company when he searched for florists in my home city of Bridgeport, CT. He ordered an arrangement of sunflowers for our anniversary and had them delivered to my home. When they arrived on Wednesday a couple of the stems were a bit wilted and the head were curled into tight balls (which I assumed was from the protective mesh sleeves used for shipping). I trimmed the ends and put them in water, assuming that they just needed a little time to perk up.

I ordered flowers and chocolates for my daughter-in-law. They never arrived and I was charged twice on my AMEX for products I did not receive. Calls to resolve things were evaded. STAY AWAY FROM THIS COMPANY, IT'S A SCAM.

My mother ordered a birthday arrangement for her 96 yr. Mother in Law on March 21st 2017, no arrangement, no delivery, so I tried contacting them. Finally spoke with someone whom I couldn't understand and told me 8 different response pertaining to my order status, I looked up the CEO and his company and nothing spoken good about this company. I then later called to cancel the order and they wouldn't, So I called my bank and stopped the payment and cancel my card so they can't steal anything else from me. Now this has put me in a bind waiting for a new card to come, I repeat not a respectful company to order from. So Avas Flowers, this is one complaint that you didn't get the payment for...

So far I have to say these guys are scam artist and stay away from. No flowers and I was overcharged. They advertised one price and charged another. It's now 7pm and still no confirmation on their website.

Ordered a Deluxe Everlasting Soothing Lavender Bouquet with 4 yellow balloons for a very special 60th birthday. What was delivered was a small vase with green carnations and 2 pink roses, and red, white, and blue balloons. Their idea of a "similar" bouquet to my Lavender bouquet was not only horrific but ABSOLUTELY embarrassing. Their solution for the mistake after sitting on hold for over 30 minutes and multiple phone calls was a $15.00 credit to my Avas Flower account. The Deluxe Bouquet cost me $79.94. What was actually delivered wasn't even worth $15.00. I will never use them again and I strongly advise others to do the same. DON'T USE THEM EVER!!!

Forget about not even being able to deliver on time, they just don't deliver and claim they did! I was supposed to have some flowers delivered to my wife at work for her 50th birthday on or before 1:00 p.m. and paid extra for this service. Well, they never showed up EVER, but still managed to charge my credit card. They also sent me a text message at 6:41 p.m. informing me the delivery was made! These folks are thiefs and will argue with you on the phone. I was even told I should have read the fine print! I would also like to add that on the day delivery was scheduled, I called at 11:30 a.m. to confirm everything was OK, which I was told it was.

My husband ordered flowers for me to be delivered to my business address. Next day he was surprised that I didn't thank him. Finally, he asked me if I received something. I responded that I didn't. He then stated that I was supposed to receive flowers from Avas Flowers and he received a confirmation email stating that the flowers were delivered. I've decided to call Avas Flowers and women told me that the flowers were delivered to ME!!! I was shocked. I asked for investigation, who received the flowers, signature of the recipient and requested this case to be escalated. The company told me to call back 2 days later. When I called, they said that the flowers were "attempted" to be delivered, but actually there was no recipient!!! What a lie!!!

My husband order roses and was sent an arrangement with three dead rose and wilted flowers. It was one of the worst I have ever seen. I talk to four different people who argue with me about the flowers. I would never come back and would not recommend them to anyone. Customer service was horrible. I could not get my money back. I work at a diner and everyone that saw the flowers said they were bad.

Don't get fooled by the pretty website & prices. I ordered flowers for my very sick mother at 6.30am this morning to be delivered today, I ordered a pretty $60.00 arrangement. At 8.15PM I received a phone call saying that because the arrangement has roses in them they can't be delivered today as they have to be delivered on a special truck. Not only that, because today is Friday, the earliest I can have them delivered is on Tuesday. Never heard such hogwash, I might of believed it if it were hot outside today. To say the least I am very disappointed, I asked for my money back which they did refund. I do not recommend using this company.

Purchased flowers at 8 pm on 3/15/17 for daughter's 16th bday as she was in MN on spring break and we are in TX. Stated they would deliver by 3/16 by 1 pm. Never happened. Called, spoke to man who could hardly speak English. He didn't offer refund for guaranteed time so I told him I wanted it. He said it was around corner and be delivered shortly. 2 hrs later my mother said still not there. Called again, spoke with guy who called delivery truck and was going to be there in a hour. Mother told me still not there at 5.

I ordered flowers for my daughter who was having surgery yesterday. I asked for a 50.00 arrangement and that her favorite color is purple. After going over everything I was told the arrangement would be 50.00 plus 23.00 for the vase and taxes. I said that was fine and was looking forward to an amazing arrangement. As you can see below is what 73.00 gets you, I was not impressed. Will never use them again. I was also never emailed a receipt or confirmation that it was delivered.

I recently (March 4, 2017) ordered a "Birthday Bouquet" product code BC-X from the Avas Flowers website. I'm in Australia and the flowers were going to Pismo Beach Ca. USA. This particular bouquet included a vase with colourful ribbons and a little Happy Birthday banner sticking out the top. It was a colourful bouquet at a good price.

I ordered flowers for the death of my aunt on 3/3/17 to be delivered 3/3/17... Checked 3/6 no flowers. Tried to call... incredible wait! On the 3rd, wait of 20 min. I speak with a young man who can barely speak English or understand English. So, he tells me they will send an upgrade of "2,000 roses"! Do I want red or mixed colors!!? Just wait until he connects me to the "upgrade" line... like not!!! On 3/7 I receive a customer service e-mail from Dania ** offering a delivery that day at 10% off. I say ok. Today, 3/8 I called my credit card to dispute their charge. Time wasted, a personal moment of sentiment lost! Frustrated but used by a scam!!!

I placed an order to be delivered on Sunday and it never arrived. I called three times to get put on hold 15 mins and hung up on twice. The third time the guy said it would be delivered Monday before noon and it would be upgraded. It still never got delivered even though they sent me a confirmation saying it had been. I called again and they wanted it to be delivered Wednesday. I said, "This is for someone in the hospital that may be discharged by then." So he schedules it for Tuesday and offers me $20 store credit. I asked if they could just add $20 worth to her order and he says no. I ask for $20 refund and he says no. I said, "I don't want store credit because I'm never using this company again." When she finally gets it, it IS NOT what I ordered and from the looks of it worth less than what I ordered.

Purchased flowers at 7:57 am on Friday March 3, 2017 flowers did not arrive until the late evening 5-7 o'clock approximately. However when flowers arrived they were dead. Called back Monday the 6th of March they will not bring a manager upon the phone. Waited on the phone for 20 min still no manager. I am asking for a full refund who wants dead flowers. Horrible experience. No excuse to do business like this. Totally not worth $20 bucks. Definitely not worth $120 plus bucks.

It was a sympathy arrangement for my dear, departed brother from me and my family. I placed my order 4 days ahead and asked for delivery by 12 Noon; it was not delivered to the funeral home until 4 PM. This is inexcusable. I picked them because of their proximity to the funeral home and good reviews (guess I didn't check well enough). It was not only embarrassing but extremely upsetting for me at a time when I was already stressed. AND, I picked that particular arrangement because of the COLOR – peach, and the BASKET – the fireside basket. The name of the arrangement is Peach and White Sympathy Fireside Basket. There were NO peach flowers in the arrangement; it was primarily white with just a few ORANGE flowers and an ORANGE ribbon, and the basket was an ordinary basket, NOT a fireside basket.

I placed a "same day" order yesterday (3/4). The online form stated that there was a flex time guaranteed delivery. The flowers would arrive on 3/4 or 3/5 (as the max late delivery). I received a confirmation of this in my email. It was for my mom's birthday and she's leaving town on Tuesday. I wanted her to have a few days to enjoy the flowers before she left town. I received a confirmation today (3/5) with information to track my delivery. When I looked into the account it showed that they were not going to be delivered today but rather tomorrow 3/6. I called customer service immediately.

First of all, the site is completely deceptive. They make it sound like they've got good reviews but there's no place to even post a review. They're overpriced, upsell you ($2.50 for a card to write your message?!) and they are absolutely unwilling to make any changes. Their site says you can cancel if your delivery is two days out (mine was). They just grind you down by putting you on hold and then telling you they're taking care of it and will send you an email (you never get one). They're such bottom feeders as much of their business is for funerals. Buyer beware!

This place is a rip off!!! Before you order from this place please read the reviews!!! Bad customer service. Bad place. I spent $92.92 on a bouquet of flowers. What was delivered looked to be about 30$ worth. I had paid for the flowers to get delivered on February 23. They didn't get delivered until February 27... 4 DAYS LATE and this was not the arrangement I ordered.

I ordered the White Carnation Vase to be sent to my sister in law after her mother passed away. She sent me a picture of the arrangement and I was embarrassed by how cheap it looked. I contacted Avas and sent a copy of the picture. The rep apologized profusely and said a replacement would be sent. The next day when I called I was told by a supervisor that the florist refused to send a replacement as the "recipe" was correct. I was offered and given a $10.00 refund, also was offered a $20.00 store credit which I turned down as I will NEVER shop here again.

I ordered roses days before Valentines for $93. Valentine comes and goes and no flowers. I waited until the end of the week and called them. They said the local florist delivered them and gave me the day and time. We were home and no one came. I offered to send them my security camera footage as well ring doorbell log for that time frame. Not necessary, never heard from them again. I don't need the money back, I apparently need it less than they do. But, I am on a vendetta of social awareness about this company. They essentially said I am a liar. Not nice.

If you're smart do not ever order from this company. Yes, on their website their reviews are fantastic. But ONLY on THEIR website. I ordered specifically sunflowers for my daughter's 20th birthday, which on their website it stated there were only 2 left for availability. Great! I placed the order 0730 East Coast Time, to be delivered by 1300 West Coast Time, plenty of time to be delivered and to contact me if there were any complications. My daughter received the arrangement... not even close what I ordered and no sunflowers, her favorite. So, I call them and ask for a refund. I was told there were no sunflowers available even though they're advertising them on their website (and still are).

I placed this order a day in advance. I did my homework and asked all the questions before placing my order because I needed the flowers to be at the hospital before noon since that was the time my friend was leaving maternity. My first call was around 10:30 am and consecutively until 2 pm. They couldn't get a hold of the florist at all in between the six times I called.

This is the first, and last time, I will order through Avas Flowers. I ordered a delivery for my mother on 2/14 which did not arrive on that date. Attempting to contact them proved difficult. When I was able to, everything was to be updated and flowers redelivered. That did not happen. I called again, and when I got hold of someone, I let them know that I wished to cancel the order, at which time I was told that I would refunded my money minus $32 for attempted delivery.

Overall very poor. Example the birthday bouquet greeting, exact same picture and item was $77.92 on Avas Flowers and $40.48 on FROMYOUFLOWERS. Exact same flowers with all costs and their bait and switch discounts (add in $13.95 handling charge). Happened to get an email from the second site which prompted me to check. Attempted to call then cancel immediately and what an experience transferred to customer service and cut off or they hung up ten times. Was finally told they canceled but never received cancellation email. Horrible experience. The customer service has a very poor command of the English language so I think they just don't understand what you're telling them, very poorly trained. In addition they present themselves as a local florist when you perform a search and they are not. They are a call center and a very poor one at that!

Ordered flowers on Valentine's Day. Website warns that, because it is busy, may not get delivered until next day. Fine. Flowers don't show up on 2/14 even though the order status app said they would be delivered on 2/14. Was willing to accept them on 2/15 since website warned me but they tried to deliver them on 2/16. Refused delivery. After trying to reach them for two straight days, I reach someone who tells me they will only refund $85 for a $116 order. Why? Because they tried to deliver and that cost them something. My problem because they tried to deliver Valentine's Day flowers two days late. BAD SERVICE BAD ATTITUDE. VERY AGGRAVATING EXPERIENCE. WILL NEVER USE AGAIN.

I purchased flowers for my wife's birthday and requested "no lilies". However lilies were sent as part of the arrangement. As my wife is allergic to lilies her reaction put out of action for 2 days. I sent 2 emails to Avas asking if they maybe able to replace the flowers and got no reply. Best if you avoid doing business with this company.

Please take my advice and NEVER order flowers from Avas Flowers. I placed an order for my aunt's funeral on Saturday tonight. I went to the visitation and they were not there. After sitting on hold for 45 minutes I was informed that their system somehow cancelled my order and they would not be able to deliver them before the funeral tomorrow. Crooks!!!

I ordered an arrangement 10 day in advance of the desired delivery date. It did not arrive and when attempting to find out why every avenue of contacting them is automated - with the same reply "Our driver hasn't contacted us yet". They are NOT a local company and customer service is a joke. I would not use them again.

Ordered flowers. Asked for a specific flower... HEATHER, for a Scottish family thank you gift. I asked when my order was taken if heather was available, at least 4 times! They said yes. As I was going to call another florist if they did not have heather... the order was sent out... NO HEATHER. When I called they told me it was equal value and they have a SUBSTITUTION POLICY. I did not want a substitute and they knew that. I disputed this with my credit card company and Avas denied the claim. They would give me a $20.00 company credit. I would never go there again, or order again, at first, I am out of state, and second was not satisfied with the order. KNOW BEFORE YOU ORDER... THERE IS A SUBSTITUTION POLICY!

To place my order took forever as the person I spoke with barely spoke English and getting my name spelled correctly was a process within itself. I still do not know if he got the name right. The next day I received an email telling me to urgently contact the company regarding my order. I did so and the person I spoke to was hard to understand and we got cut off. I called back and got another person who was very difficult to understand and after being placed on hold for several minutes informed me that there was no problem. It was very apparent the person was in a phone bank as the background noise added to the distraction of his not speaking English. Because of the total confusion, I doubt if my order gets delivered. Avas Flowers is something and someone I will never call again.

DO NOT USE THIS COMPANY!!! I ordered a flower arrangement from avasflowers.com, as they said they were in the same city I was looking for in Idaho. Placed the order without problem. I was very specific about my order, as it was in honor of my best friend's 26 year who passed away. I requested only white and pink roses with a bow to be delivered around 10 so it would be there prior to the memorial service. My friend sends me a picture of a heart-shaped wreath, sitting on floor. The arrangement was NOTHING like what I had ordered. Had all different kinds of flowers with only a few roses, no bow and I ordered something that could sit on their table. The follow-up customer service calls were worthless. Called multiple times with the offer of $30 off of my $225 order... DO NOT USE THIS COMPANY!!!

If there was a way to give 0 stars, I would. This so-called flower business is a joke. My husband ordered flowers to be delivered to my office. They never came. Also, I called the contact number. I asked to speak with a supervisor. After being on hold for several minutes I spoke with what sounded like a child, also while listening to a lot of giggling in the background. After talking to a complete imbecile, I finally gave up, realizing no restitution was coming. So, in short, never use Ava's Flowers. Unless you enjoy being disappointed.

I ordered a box of chocolate and flowers for $95 to a co-worker after a serious surgery to be delivered to her house in early afternoon on 01/26/17. I did not want to bother her asking about the delivery for a week or so and when I text her today asking if she received everything she said "they delivered at night after 7pm when I was asleep" and flowers were in a small basket not the premium that was ordered and box of chocolate that they charged me $20 plus delivery was missing and not delivered! I called Avas Fowers Las Vegas. They said "we have 48 hours policy for complaint and we can't do anything now!" Finally they said they refund me for chocolate when I said they need to deliver her the same order again. I don't believe they are very ethical and honest.

I wanted to order a welcome bouquet for my son and daughter-in-law to their new home in December and to celebrate the Christmas Holiday. I was under the impression that Avas Flowers was a locally owned shop in Evansville, WI. The flowers were two days late and were a mere handful of carnations rather than the lovely bouquet and container I had chosen online. I was embarrassed when I saw what the delivery was and that it was late. I had my son send a photo of the flowers to the Company. That is when I learned that Avas Flowers is not a local shop in Evansville, but flowers sent from New Jersey.

I ordered a plant from Avas Flowers for my mother's birthday. They never delivered the plant but sent me a confirmation email that they did. When my mother told me she never got them, I called the customer service line. They said that the confirmation was sent by mistake and the driver never got there. I told them I wanted my credit card refunded. They said that a manager would call me back. Of course, no call back. I called again and I was put on hold with a recording that said to "schedule" a callback. I scheduled one and, again, no call back. I finally disputed the charge with my credit card company. What a scam they are running.