Avas Flowers Reviews

I tried to call a local number for a local flower shop and got Avas. Not only did the arrangement not show up, but two days later, at night, some tired, sad looking roses got delivered. I did not order Roses. I ordered an $85 birthday beauty with an upgraded card. I'm just embarrassed and pissed. I initiated a charge-back with my credit card after 4 failed attempts to rectify this nasty situation. This is not a reputable company. In no way are they reputable. Even Pro Flowers (which I use as a last resort) is better than this bogus company. The corporate office is located in NJ and the CEO is Jorge Delgado. He also has a LinkedIn account.

I paid for a Standing Basket arrangement for my Uncles viewing (wake) and burial service. When I arrived to the church, I was disgusted to what I saw. I paid $10 extra for a sympathy banner that read "In Loving Memory". It was never put on my arrangement. AND it did not come with a stand!!! It was on the floor next to his casket and it kept falling flat on its face from lack of green foam to hold the flowers. They used a light weight cheap thin plastic container on the bottom that was too light to hold the weight of the flowers.

Problems with communication, delivery, and worst of all the flower arrangement for a memorial service which was not appropriately sized, overpriced and poorly arranged. Their response was they felt it was appropriate and had the "same look and feel" as the pictured arrangement. It didn't and it was an embarrassment to give it to the grieving family. I should have purchased an arrangement from a grocery store, would have been MUCH nicer!

I ordered flowers for my mom's last week at work before retirement. The product that was sent was NOT at all what was presented in the picture. In fact, I was embarrassed of the flowers that arrived, knowing I had sent them. I realize they were a substitution, but they lacked fullness, had way too much greenery, and in fact, we're just plain ugly. Avas Flowers chose not to rectify the situation, and did not offer any solutions.

Ordered from their very impressive website which I now know is nothing but PHONY. They are by far the worst online company I have ever dealt with. They do not send anything close to what you have ordered and are not at all concerned about ripping people off. I hope they get the just due. I had several phone calls and emails which included pictures of the mess they sent. They promise at first to rectify the situation but that's just not at all what they will do. Please stay clear and far from this company unless you feel the need to throw away your hard earned money.

I needed flowers for my anniversary. I selected the date on the website (which was not greyed out or blocked) and ordered the flowers for that date. Tried to contact on the delivery date and the only contacts were automated. It was my 20 year anniversary so I had to buy supermarket flowers which still did not end well. After the weekend I finally reached a live person only to be told was "It's not my fault didn't you read the full page agreement on the webpage." The understanding I had based on the webpage was that I was supporting my local florist. Again false.

I ordered flowers for a friend's 60th birthday on December 30th, 2015. They were to be delivered that afternoon. Late in the day I received an email that they weren't going to be able to deliver until the next day. It was not a holiday, the weather was fine, there were no accidents blocking the roads or other types of crises. I attempted to cancel the delivery since I only wanted it if it could be delivered on the birthday itself. My request was ignored and delivery was made the following day. I had not only emailed them, but I also tried calling the company via skype since I am currently out of the country. Their phone system does not let you talk to a person at all no matter which route you take through their "menu" of options... And there is no option to discuss problems with an order.

They are a Phone Bank that pays to have web crawlers say they are located all over the country. They are not. You will get a much better product by calling the REAL Local Florist.

I am completely and totally disappointed and dissatisfied with the service I received from this company. I ordered a $39.99 bouquet with an additional $10.00 for candles to be delivered on Christmas Eve to my very special family members' Christmas dinner table. Not only was my order not delivered until the day AFTER Christmas, but I was also unknowingly charged $3.95 for a card, $4.95 for a bow, $13.95 for handling and $9.95 for delivery. None of these charges were made known to me until I called customer service to express my unhappiness with the delivery process. I was personally guaranteed by a representative that my order would be delivered on Christmas Eve and then received an email saying that it couldn't be delivered until the 28th.

Do not waste your money or your time. You WILL NOT get what you order or when you order it for! Reps are rude, customer service horrendous, NOT A LOCAL FLORIST!!! Do your homework and shop local. Not at some fly by night wannabe franchise type florist!!! Shame on Avas for misleading the consumer.

Dishonest all around. They advertise as a local company, but do not be fooled, they are not. They are located in NJ. They tack on extra fees at the end of the transaction when you are unlikely to back out. They heavily advertised free shipping on website, and in my shopping cart I was given free shipping. Then at the end of the transaction when I'd spent a 1/2 hr making the order they tacked on a $13 "handling fee". Completely slimy and dishonest.

I ordered a flower arrangement that was "deluxe" and therefore the arrangement was to be "as shown" on the website. It was to be yellow roses with deep fuchsia asters and tiny fuchsia fill roses and hypernicum berries. Instead my aunt received a VERY UGLY arrangement with only three (instead of six) pale yellow roses and pale pink carnations with ugly blue status. It was awful and not at all similar to the arrangement I ordered. When my mother visited my Aunt four days later she sent me a text with a picture of the arrangement and I was SO embarrassed to have sent something that looked so cheap and ugly.

I placed an order with Ava's Flowers the morning of December 11, 2015. The order was for a fruit and flower basket to be delivered to a funeral home for a visitation. I chose an arrangement that indicated Same Day Delivery, and in placing my order, requested that the order be delivered before 7 pm as visitation ended at 8 pm. My order was completed, and I was sent a confirmation email.

My Mom ordered flowers on Dec. 5 to be delivered on Dec. 7 for my 50th Birthday. When she found out that I had not received her gift she contacted Avas Flowers who said that the florist that received the order could not complete the order that she placed and wanted to charge an additional $100. They assured my Mom that they would use their own source but would not be able to deliver on Dec. 7th but December 8th. I stayed home all day on the 8th. She was assured again at 5:30 PM that I would receive the flowers tonight. Well, still no delivery and my mother feels terrible. What a terrible way to do business, I hope they refund her money and they can keep their flowers. So much for feeling like you have given a beautiful gift for a beautiful occasion. Do not do business with this company!!!

Worst customer service I have ever received from a florist site. I ordered flowers for my mother-in-law's funeral on a Wednesday to be delivered on Friday. They could not fill the order as what I had ordered but did not notify me until mid-Friday afternoon and then could not offer me anything even close to what I wanted. I had just flown in for the funeral and did not have time to find another florist so I had to settle for cut flowers and then they did not even give me the color I wanted and left the bow off the arrangement which I had specifically ordered as an extra touch.

I ordered flowers online through Avas Flowers to be sent to my Mother in hospital after having surgery. I paid for rush delivery. The next day I found out that my Mother never received the flowers even though they sent me a confirmation email. I of course called the company to find out what happened. They continued saying that they were delivered to the flower room at the hospital. I called the hospital and the flower room was not open. My Mother then began having hospital staff search various locations in the hospital because no one knew where the flowers were. For three days staff searched for the flowers. Finally, my Mother and I discovered that the flower company wrote the wrong name on the card and she had the flowers all along.

I needed to send flowers to a funeral across the country. I called Avas and asked if they were local to the area. He said yes he was. So I ordered a spray for the funeral over the phone as I was traveling and had no access to my email. First- the salesperson fast talked the price up with this and that. I finally got him to slow down with what was I getting and eliminated a couple of things. Still a $200 order. He had all of the info for the wake/funeral/etc so I thought they must be local. This was on Wednesday morning. Thursday afternoon I get a text msg that the flowers have been delivered. Who wants flowers delivered 24 hours ahead of time?

Flower arrangement should be the only one thing that Avas Flowers know the best, but I was not only wrong but also absolutely regret to have dealt with them. I ordered a White and Pink Sympathy Fireside Basket (large $149.99+tax), with additional $9.99 delivery charge, specified less pink with more white. Reconfirmed twice to be delivered before the service. But it arrived late, service had already began. What a embarrassment to me. Flowers were shriveled up, didn't look full arrangement, didn't even look anything close to their webpage. In fact, the arrangement was sloppy, absolutely shocking.

My grandmother resides in Arkansas, and I reside in Phoenix, AZ. I looked up Ava's Flowers because it was close to her, and it had "great customer service" as touted on their website. The flowers looked lovely, so I thought, why the heck not? I was so very wrong. If flowers cannot be delivered to an individual, then it is logical that the sender not be charged for half of the cost of the flowers for non-delivery. What made this experience escalate from bad to terrible was that the customer service rep went from offering a small re-stocking charge, and proceeded to "talk with a manager" and charge me double what was quoted. This was the second mistake made by the customer service team.

I called and ordered an arrangement that needed to be delivered on Tuesday October 20. I placed the order early on Monday morning, and they guaranteed me the delivery by 4pm on Tuesday. They processed the payment for the arrangement that I wanted and continued to guarantee the delivery. I asked for them to call me to confirm that the delivery was made, and never heard from them. I called them to ask about the delivery, and they then continued to tell me that the flower arrangement was out of stock. With no call, or any sort of communication did they tell me that they didn't have it. How can a place tell me it would be delivered, and ask for payment, but not know if they have the flower in stock. The customer service was absolutely horrible. When asking for them to refund my money, they then tried telling me that they would just discount the arrangement by 10%. This was the worst experience I've had and I will never refer them to anyone.

My daughter ordered flowers for me after a surgery. What was delivered was a wilted and brown bouquet. I called to complain and someone very friendly on the phone asked me to send pictures. She assured me a new bouquet would be delivered the following day. I took pictures and sent email, and received a prompt response from someone named Tishante ** that she had contact the local florist and would follow up with them and with me.

I placed an order for a medium size lavender sympathy standing basket. The price was $89.00. Delivery was $9.99. Tax brought it up to $107.00 to be delivered to my grandson's cemetery plot. I was so disappointed, embarrassed and hurt to see the arrangement they delivered. It looked like a $39.00 arrangement or less. It was not at all what I ordered. I told them I wanted it to look exactly like the picture they advertise and to be on a stand the same way they advertise it. They said ok and began typing my info. I ordered it to be on a stand. It was set on the ground. The ribbon was dark purple. I ordered lavender. The flowers were red, purple and white. I ordered lavender and white only with greenery. The words on the card were wrong. Some words were missing. They put "from grandpa" instead of grandma. My grandson's grandpa is deceased.

Not a local florist like I thought. Ordered a $64.99 dish garden - they sent a $34.99 mum in a basket with the price tag still on it! After numerous calls and emails they offered me a $13.76 refund and a $20 "Store" credit. Are you kidding me?! You're going to rip me off $65.00 and think I'll use your company again!? Worst customer service and accountability I've ever seen! Ridiculous! Buyer beware - stay away from Avas Flowers.

When her husband said the flowers never arrived I called for FIVE days to get a response. My friend's husband scoured the hospital and front desk for the carnations and no one had them. This horrible group of people refuse to give me a refund.

Horrible experience with this company! I ordered Mother's Day flowers and selected a Saturday delivery. Not only did they not arrive but they referred to a policy buried under legal jargon that states this date is just an estimate. I called on Sunday to let them know that the recipient would not be home from noon-7 and that the front porch gets full sun all day. I asked them to leave them in another location instead. Turns out they delivered them during the time mentioned anyway, and left them on the front porch in full sun. The recipient came home to $70 of wilted/dead flowers. When I called them to complain, they refused to take responsibility by stating there was no record of my request earlier in the day, only a note that I had called. They refused to issue a refund and said I couldn't talk to a supervisor. DO NOT SHOP HERE!

My friend of 25 years, mother passed away. I sent an orchid from AVAS flowers. I placed the order online, but prior to doing so, I called and spoke to a representative over the phone. I asked her if the online photo closely resembled what would be delivered. She actually stated that the plantar was "exactly" the one that would be used and that the orchids were huge and healthy and beautiful. Well, when I arrived at the viewing I could not find my large, beautiful orchid. After about 30 minutes I finally came out and asked my friend if it had been delivered. She directed me to a table in the back of the room where some pictures and memorabilia were displayed and it was standing on the back corner of the table, max 14 inches tall, 3 or 4 small blooms and in a 3 inch terracotta pot!!! I was so humiliated!!!

The experience was so horrible that I had to write a review!! My fiance's grandmother passed away and to show our respect, my mother and I ordered what was suppose to be a beautiful 3 1/2 feet tall Peace Lily or Spathiphyllum in a Basket. When I called to place the order, I asked the guy taking my order out of Lumberton, MS if he could confirm the plant was in stock and able to be delivered prior to me placing the order. The guy put me on hold to double check. He then stated that they had one that was 3 1/2 to 4 feet tall and it was very full and gorgeous. He also stated that they could guarantee that the plant would be delivered at the latest an hour before the funeral service, with an extra charge of course. I placed the order that was originally $79, that with all the guarantee charges added up to about $120. I received a call an hour later confirming the delivery address and to let me know that the plant was on its way to the church. I was impressed of how fast they were.