Avas Flowers Reviews

I placed an order with Avas Flowers 3 weeks ahead of time of delivery. Delivery never occurred. I phoned and spoke with Michelle who was very apologetic and stated there was a "glitch" in computer system and my order didn't go through (and I did the order over the phone with a Live agent!) She assured me of a re-delivery and a little something extra beside to apologize for the error. This was for my friend's special 60th birthday. I chose Avas because they specifically advertised they delivered to my friend's place of work among other local businesses and schools in Worcester, MA. Only now finding out they aren't even located in MA at all!! The RE-DELIVERY NEVER HAPPENED EITHER!

When I placed the order, I specified that it HAD to be delivered on Friday by noon. I was assured that it would be. It was not. It didn't get there until after 4:00 PM. The doctor that it was going to was leaving at noon, and she is moving to another practice. I STILL don't know if she ever received the flowers. I am extremely disappointed in the service - not at all what I expected for a $137 order!!

First of all, the website advertises this as a "local" company... They are not. It is a call center. I ordered a bouquet to be sent to a friend at school (she is a teacher). I placed the order by 10 am and was assured "same day delivery" by 3 pm. I then received urgent emails and phone calls (over and over) starting at 2:40 pm to notify me that they had been unable to locate a florist to complete the arrangement and delivery. I requested a refund. The customer service agent (who had extremely poor English) told me that was not possible and offered to send the arrangement the next day. I told him, "No, she was having a bad day TODAY, and will not need the arrangement tomorrow. I want a refund."

I placed an order for my grandpa who was hospitalized out of state which was delivered on 3/8. I received a picture of the flowers from a family member that was visiting on 3/11. If I lived local I could have bought a nicer bouquet from the grocery store. Honestly, nothing like what I ordered! I also received a follow-up email on 3/11 from Avas flowers to which I responded to with pictures of what I ordered and what was delivered... did not hear anything back. I sent another email on 3/17 and then again on 4/6, neither of which was responded to. I ended up leaving negative feedback on Trustpilot and received a reply from Trustpilot stating that Avas disputed that I was actually a customer.

My husband ordered the Easter Tulips & Irises Deluxe Bouquet & had flowers delivered to our home. We were having friends over for an elegant dinner in a few hours & wanted purple Irises & yellow Tulips... When he walked into the room with the bouquet I immediately noticed NO Irises!!! The flower arrangement also looked like it was just thrown together & very few flowers for the amount we paid. So I went into my garden & cut what few flowers the cold snap did not get & made mini flower arrangements for our dinner party! Will NEVER order flowers here again!!!

I ordered flowers for a funeral and when I attended the funeral my flowers were not there. Afterwards I contacted them and they said they would redeliver. Redeliver to a funeral that had done passed? I had already been embarrassed that all had seen that I hadn't sent any flowers, but I said okay to redeliver to the family's home instead. Well they never showed up there either. After several call, hours on hold and getting the runaround, I think I am going to get a refund. I'm still not sure. What a horrible experience with this company and at a most vulnerable moment. How did they get such a good rating? Do not use this company!

Ordered flowers at 11:48 am for same day delivery. Received an email at 2:31 pm stating that the flowers had been delivered. When I contacted my wife to see how they were, she told me she had not received anything. I called and spoke with someone who had stated that sometimes the delivery confirmations were sent prior to deliveries being made and that I should wait an hour. I received a call stating that the flowers were delivered to another address. I requested a refund, as I paid $61.93 for a service that was not delivered. I spent 43 minutes on hold waiting to speak with a manager, as the people I was dealing with were not understanding that a refund should be issued due to lack of delivery.

Ordered from Avas Flowers because they said they were local, looked local when I was ordering. I had a very specific arrangement I had picked. I left the house after the order was placed and my phone started ringing. The first call was that they didn't have the flowers I had chosen and they wanted to substitute. They said they would upgrade the order to the largest flower size. I had picked the medium size. Because I was no longer in front of my computer I had to deal with this situation. This was a Friday and supposed to be delivered that same day. I agreed to the different style flowers.

The worst ever. It is 6:45 p.m. I ordered these flowers at 10 a.m. this morning and of 6 p.m. tonight they're NOT delivered. The same old line "Driver is working on it." In addition they claimed free delivery and then charge me $13.95 for "handling." What a nightmare. I am calling Visa tomorrow and claiming fraud.

Ordered flowers for my brother’s funeral. Ordered a large cross of red and white roses, they never called to change order. Did not get what I ordered. They sent some cheap mums with 5 red roses. I had given a list of my children and their family and husband and I to go on card. Floral card had no name on it. This is after 20 min. spelling all the names. Therefore I had no floral for my brother’s funeral. I ordered red and white roses because it was his favorite flower. They act like my brother will have another funeral and they can try again. They quoted me $133.00. My card was charged $262.90. So embarrassing not to have flower for my brother’s funeral. They wanted credit $20.00 for the difference in flowers, what a joke of a company.

There should be an option for less than one star... We placed a flower order to be delivered the next day. We did not get a copy of the order placed, as promised, so I called on the delivery date. The new sales lady said our original order was ready to go and provided a price higher than we were quoted, and for a smaller arrangement. We ordered their Deluxe display. Getting nowhere with her, I asked for a supervisor to talk to. She claimed the order was for a small size as well, a card, and the NEVER-mentioned SERVICE FEE of $13.95. Even then, the total order did not match the quoted order. AvasFlowers supervisor offered us $10 off our next order, but we would still need to pay the Service Fee on this order.

I ordered flowers online from Avas. I ordered daisy dreams bouquet. It was supposed to be in a square glass vase with short stems and a lot of flowers. I paid for the deluxe at 54.99 plus a balloon for 7.00 and handling for 14.00. My daughter received a vase of daisies and some carnations and not what I paid for. I've tried talking to them 3 times and they haven't called me back. I have emailed them twice and given them ample time to respond. I want a refund. This was for my daughter's birthday!

They don't even deserve 1 star. I ordered 30 tulips for $69.95 for my sister's bday. She only received 12 tulips that will not last longer than one or maybe 2 days. At first they said they couldn't do anything about it because 'the Invoice is not stating how many tulips were ordered'. Well I'm not the one who wrote the Invoice so nice try. They don't write a detailed invoice so they can cover their behinds if you complain. After 25 minutes on the phone, a supervisor wanted to first pick up the flowers (the next day) and then issue a credit which will take at least 10 days to process. Nice try again! I simply called Amex to dispute the charge. Never, ever trust this company. They rely on the fact that usually people receiving the Flowers say thank you to the sender without going into the description of the flowers and that's how they get away with stealing but they got busted this time. I should have looked at the poor reviews before I ordered.

I placed an order for a 11 am service on 3/30/17 and then received an email stating the actual delivery time was 3:35 pm, 4 1/2 hours after the service. I spent several hours going back and forth with emails as they tried to convince me the order was delivered before the service, even though their email states otherwise. I requested a full refund several times but they would only offer a 10% refund even though their "late delivery policy" states a full refund could be obtained. This business advertises as a local florist. They are in NJ. I live in SC and the order I had was for NC. I am very disappointed in the service I received.

I ordered tulips for a friend. I ordered the "Premium" bouquet, which promised 25 stems. She received a bouquet with about 10-11 stems and filler. The photo had ONLY tulips in the bouquet, which is why I chose Ava's. The arrangement was definitely NOT what was promised. This is deceitful marketing. It was advertised for $69.99. With all "service" charges, etc. (they said they do not charge for delivery), my total was $92.92. I called yesterday and spoke to a customer rep. After about 25-30 min of explaining the mistake, waiting on hold, etc., I sent a photo of what was delivered.

I ordered a premium flower arrangement for my sister in-law's father's funeral. The price, including delivery, was $90.00. The arrangement was not even close to what I ordered. The company called me to let me know they did not have all the flowers, so I told them to do something comparable. They used cheap flowers and still charged me premium price. When I called the company to complain, they offered me a 10% discount. The arrangement was below standard quality and the price should have reflected such. They charged me full price for a product that was not premium quality. The local florist said they filled the order with less than premium quality flowers, so wouldn't you think, I would have been given a discount? Or charged accordingly for the quality of flowers used? Never will I use this flower service again.

The flower arrangement options online have a sharp discount. However, the 'handling fees' made the $39.99 flower arrangement slightly more than the privately owned florist in the delivery town. Further, I had to speak with 3 customer service agents before getting my order cancelled. The 1st two put me on hold; followed by a recording asking for a callback number; after entering my number I heard "No callbacks are available". Then, I heard the survey which would not accept negative responses. (Hmm.) I might have ordered from them again, but not after this. I have NO confidence in this organization. I'd rather sit through a timeshare offer than deal with these people again.

I went online to a "local" florist to order roses for my sister's birthday. I like to support local business. Anyway to make a long story short, not a local company but a company from NJ! My gift arrived at 8pm via UPS. The driver had received bad directions for delivery. He called me and I gave him proper direction to the delivery address. Poor guy was on his way home but took time to make sure flowers were delivered. Please make sure when ordering local that it is truly local. AVAS FLOWERS is not local to Holbrook, MA.

I was called by someone from Avas and told they could not complete my delivery. They said they would do it the next day. The floral arrangement I ordered was for the opening of my granddaughter's show. I could not attend because of illness, so I was counting on the arrangement to let her know of my support. Then some manager came on and said he would try to find another shop in the area to complete my order. Then Avas called back and said they could only do it the next day. If I had read the reviews before I ordered, I would know this company was not good and this is a scam. I do not recommend this company to ANYONE. I am heartsick that the order will not be completed as ordered. Dissatisfied? Broken-hearted!

After paying for same day delivery of a lovely flower arrangement, their rep called to say they couldn't deliver the order today without an additional $10. When I protested, he was flustered and then said something about not being able to do the order as pictured. Again, I objected and said I would cancel the order. I was put on hold, then apologies were made, and suddenly they could do it all as planned today.

I ordered flowers from Avas florist. They delivered two days late. They also wrote the card wrong and had it addressed to the wrong person. I ordered a large mixed flower in a large oversized coffee mug. A small, tiny, old flowers arrived two days late. I was embarrassed to give this present.

My California-based boyfriend found this company when he searched for florists in my home city of Bridgeport, CT. He ordered an arrangement of sunflowers for our anniversary and had them delivered to my home. When they arrived on Wednesday a couple of the stems were a bit wilted and the head were curled into tight balls (which I assumed was from the protective mesh sleeves used for shipping). I trimmed the ends and put them in water, assuming that they just needed a little time to perk up.

I ordered flowers and chocolates for my daughter-in-law. They never arrived and I was charged twice on my AMEX for products I did not receive. Calls to resolve things were evaded. STAY AWAY FROM THIS COMPANY, IT'S A SCAM.

My mother ordered a birthday arrangement for her 96 yr. Mother in Law on March 21st 2017, no arrangement, no delivery, so I tried contacting them. Finally spoke with someone whom I couldn't understand and told me 8 different response pertaining to my order status, I looked up the CEO and his company and nothing spoken good about this company. I then later called to cancel the order and they wouldn't, So I called my bank and stopped the payment and cancel my card so they can't steal anything else from me. Now this has put me in a bind waiting for a new card to come, I repeat not a respectful company to order from. So Avas Flowers, this is one complaint that you didn't get the payment for...

So far I have to say these guys are scam artist and stay away from. No flowers and I was overcharged. They advertised one price and charged another. It's now 7pm and still no confirmation on their website.

Ordered a Deluxe Everlasting Soothing Lavender Bouquet with 4 yellow balloons for a very special 60th birthday. What was delivered was a small vase with green carnations and 2 pink roses, and red, white, and blue balloons. Their idea of a "similar" bouquet to my Lavender bouquet was not only horrific but ABSOLUTELY embarrassing. Their solution for the mistake after sitting on hold for over 30 minutes and multiple phone calls was a $15.00 credit to my Avas Flower account. The Deluxe Bouquet cost me $79.94. What was actually delivered wasn't even worth $15.00. I will never use them again and I strongly advise others to do the same. DON'T USE THEM EVER!!!

Forget about not even being able to deliver on time, they just don't deliver and claim they did! I was supposed to have some flowers delivered to my wife at work for her 50th birthday on or before 1:00 p.m. and paid extra for this service. Well, they never showed up EVER, but still managed to charge my credit card. They also sent me a text message at 6:41 p.m. informing me the delivery was made! These folks are thiefs and will argue with you on the phone. I was even told I should have read the fine print! I would also like to add that on the day delivery was scheduled, I called at 11:30 a.m. to confirm everything was OK, which I was told it was.

My husband ordered flowers for me to be delivered to my business address. Next day he was surprised that I didn't thank him. Finally, he asked me if I received something. I responded that I didn't. He then stated that I was supposed to receive flowers from Avas Flowers and he received a confirmation email stating that the flowers were delivered. I've decided to call Avas Flowers and women told me that the flowers were delivered to ME!!! I was shocked. I asked for investigation, who received the flowers, signature of the recipient and requested this case to be escalated. The company told me to call back 2 days later. When I called, they said that the flowers were "attempted" to be delivered, but actually there was no recipient!!! What a lie!!!

My husband order roses and was sent an arrangement with three dead rose and wilted flowers. It was one of the worst I have ever seen. I talk to four different people who argue with me about the flowers. I would never come back and would not recommend them to anyone. Customer service was horrible. I could not get my money back. I work at a diner and everyone that saw the flowers said they were bad.

Don't get fooled by the pretty website & prices. I ordered flowers for my very sick mother at 6.30am this morning to be delivered today, I ordered a pretty $60.00 arrangement. At 8.15PM I received a phone call saying that because the arrangement has roses in them they can't be delivered today as they have to be delivered on a special truck. Not only that, because today is Friday, the earliest I can have them delivered is on Tuesday. Never heard such hogwash, I might of believed it if it were hot outside today. To say the least I am very disappointed, I asked for my money back which they did refund. I do not recommend using this company.

Purchased flowers at 8 pm on 3/15/17 for daughter's 16th bday as she was in MN on spring break and we are in TX. Stated they would deliver by 3/16 by 1 pm. Never happened. Called, spoke to man who could hardly speak English. He didn't offer refund for guaranteed time so I told him I wanted it. He said it was around corner and be delivered shortly. 2 hrs later my mother said still not there. Called again, spoke with guy who called delivery truck and was going to be there in a hour. Mother told me still not there at 5.

I ordered flowers for my daughter who was having surgery yesterday. I asked for a 50.00 arrangement and that her favorite color is purple. After going over everything I was told the arrangement would be 50.00 plus 23.00 for the vase and taxes. I said that was fine and was looking forward to an amazing arrangement. As you can see below is what 73.00 gets you, I was not impressed. Will never use them again. I was also never emailed a receipt or confirmation that it was delivered.

I recently (March 4, 2017) ordered a "Birthday Bouquet" product code BC-X from the Avas Flowers website. I'm in Australia and the flowers were going to Pismo Beach Ca. USA. This particular bouquet included a vase with colourful ribbons and a little Happy Birthday banner sticking out the top. It was a colourful bouquet at a good price.

I ordered flowers for the death of my aunt on 3/3/17 to be delivered 3/3/17... Checked 3/6 no flowers. Tried to call... incredible wait! On the 3rd, wait of 20 min. I speak with a young man who can barely speak English or understand English. So, he tells me they will send an upgrade of "2,000 roses"! Do I want red or mixed colors!!? Just wait until he connects me to the "upgrade" line... like not!!! On 3/7 I receive a customer service e-mail from Dania ** offering a delivery that day at 10% off. I say ok. Today, 3/8 I called my credit card to dispute their charge. Time wasted, a personal moment of sentiment lost! Frustrated but used by a scam!!!

I placed an order to be delivered on Sunday and it never arrived. I called three times to get put on hold 15 mins and hung up on twice. The third time the guy said it would be delivered Monday before noon and it would be upgraded. It still never got delivered even though they sent me a confirmation saying it had been. I called again and they wanted it to be delivered Wednesday. I said, "This is for someone in the hospital that may be discharged by then." So he schedules it for Tuesday and offers me $20 store credit. I asked if they could just add $20 worth to her order and he says no. I ask for $20 refund and he says no. I said, "I don't want store credit because I'm never using this company again." When she finally gets it, it IS NOT what I ordered and from the looks of it worth less than what I ordered.

Purchased flowers at 7:57 am on Friday March 3, 2017 flowers did not arrive until the late evening 5-7 o'clock approximately. However when flowers arrived they were dead. Called back Monday the 6th of March they will not bring a manager upon the phone. Waited on the phone for 20 min still no manager. I am asking for a full refund who wants dead flowers. Horrible experience. No excuse to do business like this. Totally not worth $20 bucks. Definitely not worth $120 plus bucks.

It was a sympathy arrangement for my dear, departed brother from me and my family. I placed my order 4 days ahead and asked for delivery by 12 Noon; it was not delivered to the funeral home until 4 PM. This is inexcusable. I picked them because of their proximity to the funeral home and good reviews (guess I didn't check well enough). It was not only embarrassing but extremely upsetting for me at a time when I was already stressed. AND, I picked that particular arrangement because of the COLOR – peach, and the BASKET – the fireside basket. The name of the arrangement is Peach and White Sympathy Fireside Basket. There were NO peach flowers in the arrangement; it was primarily white with just a few ORANGE flowers and an ORANGE ribbon, and the basket was an ordinary basket, NOT a fireside basket.

I placed a "same day" order yesterday (3/4). The online form stated that there was a flex time guaranteed delivery. The flowers would arrive on 3/4 or 3/5 (as the max late delivery). I received a confirmation of this in my email. It was for my mom's birthday and she's leaving town on Tuesday. I wanted her to have a few days to enjoy the flowers before she left town. I received a confirmation today (3/5) with information to track my delivery. When I looked into the account it showed that they were not going to be delivered today but rather tomorrow 3/6. I called customer service immediately.

First of all, the site is completely deceptive. They make it sound like they've got good reviews but there's no place to even post a review. They're overpriced, upsell you ($2.50 for a card to write your message?!) and they are absolutely unwilling to make any changes. Their site says you can cancel if your delivery is two days out (mine was). They just grind you down by putting you on hold and then telling you they're taking care of it and will send you an email (you never get one). They're such bottom feeders as much of their business is for funerals. Buyer beware!

This place is a rip off!!! Before you order from this place please read the reviews!!! Bad customer service. Bad place. I spent $92.92 on a bouquet of flowers. What was delivered looked to be about 30$ worth. I had paid for the flowers to get delivered on February 23. They didn't get delivered until February 27... 4 DAYS LATE and this was not the arrangement I ordered.

I ordered the White Carnation Vase to be sent to my sister in law after her mother passed away. She sent me a picture of the arrangement and I was embarrassed by how cheap it looked. I contacted Avas and sent a copy of the picture. The rep apologized profusely and said a replacement would be sent. The next day when I called I was told by a supervisor that the florist refused to send a replacement as the "recipe" was correct. I was offered and given a $10.00 refund, also was offered a $20.00 store credit which I turned down as I will NEVER shop here again.

I ordered roses days before Valentines for $93. Valentine comes and goes and no flowers. I waited until the end of the week and called them. They said the local florist delivered them and gave me the day and time. We were home and no one came. I offered to send them my security camera footage as well ring doorbell log for that time frame. Not necessary, never heard from them again. I don't need the money back, I apparently need it less than they do. But, I am on a vendetta of social awareness about this company. They essentially said I am a liar. Not nice.

If you're smart do not ever order from this company. Yes, on their website their reviews are fantastic. But ONLY on THEIR website. I ordered specifically sunflowers for my daughter's 20th birthday, which on their website it stated there were only 2 left for availability. Great! I placed the order 0730 East Coast Time, to be delivered by 1300 West Coast Time, plenty of time to be delivered and to contact me if there were any complications. My daughter received the arrangement... not even close what I ordered and no sunflowers, her favorite. So, I call them and ask for a refund. I was told there were no sunflowers available even though they're advertising them on their website (and still are).

I placed this order a day in advance. I did my homework and asked all the questions before placing my order because I needed the flowers to be at the hospital before noon since that was the time my friend was leaving maternity. My first call was around 10:30 am and consecutively until 2 pm. They couldn't get a hold of the florist at all in between the six times I called.

This is the first, and last time, I will order through Avas Flowers. I ordered a delivery for my mother on 2/14 which did not arrive on that date. Attempting to contact them proved difficult. When I was able to, everything was to be updated and flowers redelivered. That did not happen. I called again, and when I got hold of someone, I let them know that I wished to cancel the order, at which time I was told that I would refunded my money minus $32 for attempted delivery.

Overall very poor. Example the birthday bouquet greeting, exact same picture and item was $77.92 on Avas Flowers and $40.48 on FROMYOUFLOWERS. Exact same flowers with all costs and their bait and switch discounts (add in $13.95 handling charge). Happened to get an email from the second site which prompted me to check. Attempted to call then cancel immediately and what an experience transferred to customer service and cut off or they hung up ten times. Was finally told they canceled but never received cancellation email. Horrible experience. The customer service has a very poor command of the English language so I think they just don't understand what you're telling them, very poorly trained. In addition they present themselves as a local florist when you perform a search and they are not. They are a call center and a very poor one at that!

Ordered flowers on Valentine's Day. Website warns that, because it is busy, may not get delivered until next day. Fine. Flowers don't show up on 2/14 even though the order status app said they would be delivered on 2/14. Was willing to accept them on 2/15 since website warned me but they tried to deliver them on 2/16. Refused delivery. After trying to reach them for two straight days, I reach someone who tells me they will only refund $85 for a $116 order. Why? Because they tried to deliver and that cost them something. My problem because they tried to deliver Valentine's Day flowers two days late. BAD SERVICE BAD ATTITUDE. VERY AGGRAVATING EXPERIENCE. WILL NEVER USE AGAIN.

I purchased flowers for my wife's birthday and requested "no lilies". However lilies were sent as part of the arrangement. As my wife is allergic to lilies her reaction put out of action for 2 days. I sent 2 emails to Avas asking if they maybe able to replace the flowers and got no reply. Best if you avoid doing business with this company.

Please take my advice and NEVER order flowers from Avas Flowers. I placed an order for my aunt's funeral on Saturday tonight. I went to the visitation and they were not there. After sitting on hold for 45 minutes I was informed that their system somehow cancelled my order and they would not be able to deliver them before the funeral tomorrow. Crooks!!!

I ordered an arrangement 10 day in advance of the desired delivery date. It did not arrive and when attempting to find out why every avenue of contacting them is automated - with the same reply "Our driver hasn't contacted us yet". They are NOT a local company and customer service is a joke. I would not use them again.

Ordered flowers. Asked for a specific flower... HEATHER, for a Scottish family thank you gift. I asked when my order was taken if heather was available, at least 4 times! They said yes. As I was going to call another florist if they did not have heather... the order was sent out... NO HEATHER. When I called they told me it was equal value and they have a SUBSTITUTION POLICY. I did not want a substitute and they knew that. I disputed this with my credit card company and Avas denied the claim. They would give me a $20.00 company credit. I would never go there again, or order again, at first, I am out of state, and second was not satisfied with the order. KNOW BEFORE YOU ORDER... THERE IS A SUBSTITUTION POLICY!

To place my order took forever as the person I spoke with barely spoke English and getting my name spelled correctly was a process within itself. I still do not know if he got the name right. The next day I received an email telling me to urgently contact the company regarding my order. I did so and the person I spoke to was hard to understand and we got cut off. I called back and got another person who was very difficult to understand and after being placed on hold for several minutes informed me that there was no problem. It was very apparent the person was in a phone bank as the background noise added to the distraction of his not speaking English. Because of the total confusion, I doubt if my order gets delivered. Avas Flowers is something and someone I will never call again.

DO NOT USE THIS COMPANY!!! I ordered a flower arrangement from avasflowers.com, as they said they were in the same city I was looking for in Idaho. Placed the order without problem. I was very specific about my order, as it was in honor of my best friend's 26 year who passed away. I requested only white and pink roses with a bow to be delivered around 10 so it would be there prior to the memorial service. My friend sends me a picture of a heart-shaped wreath, sitting on floor. The arrangement was NOTHING like what I had ordered. Had all different kinds of flowers with only a few roses, no bow and I ordered something that could sit on their table. The follow-up customer service calls were worthless. Called multiple times with the offer of $30 off of my $225 order... DO NOT USE THIS COMPANY!!!

If there was a way to give 0 stars, I would. This so-called flower business is a joke. My husband ordered flowers to be delivered to my office. They never came. Also, I called the contact number. I asked to speak with a supervisor. After being on hold for several minutes I spoke with what sounded like a child, also while listening to a lot of giggling in the background. After talking to a complete imbecile, I finally gave up, realizing no restitution was coming. So, in short, never use Ava's Flowers. Unless you enjoy being disappointed.

I ordered a box of chocolate and flowers for $95 to a co-worker after a serious surgery to be delivered to her house in early afternoon on 01/26/17. I did not want to bother her asking about the delivery for a week or so and when I text her today asking if she received everything she said "they delivered at night after 7pm when I was asleep" and flowers were in a small basket not the premium that was ordered and box of chocolate that they charged me $20 plus delivery was missing and not delivered! I called Avas Fowers Las Vegas. They said "we have 48 hours policy for complaint and we can't do anything now!" Finally they said they refund me for chocolate when I said they need to deliver her the same order again. I don't believe they are very ethical and honest.

I wanted to order a welcome bouquet for my son and daughter-in-law to their new home in December and to celebrate the Christmas Holiday. I was under the impression that Avas Flowers was a locally owned shop in Evansville, WI. The flowers were two days late and were a mere handful of carnations rather than the lovely bouquet and container I had chosen online. I was embarrassed when I saw what the delivery was and that it was late. I had my son send a photo of the flowers to the Company. That is when I learned that Avas Flowers is not a local shop in Evansville, but flowers sent from New Jersey.

I ordered a plant from Avas Flowers for my mother's birthday. They never delivered the plant but sent me a confirmation email that they did. When my mother told me she never got them, I called the customer service line. They said that the confirmation was sent by mistake and the driver never got there. I told them I wanted my credit card refunded. They said that a manager would call me back. Of course, no call back. I called again and I was put on hold with a recording that said to "schedule" a callback. I scheduled one and, again, no call back. I finally disputed the charge with my credit card company. What a scam they are running.

I am a pretty patient person. They couldn't get the address right yet it was on the receipt perfect. They didn't speak English. They kept reading scripts and not dealing with the missed delivery. They kept offering me future deals... HELLO! Can I get my 1st set of flowers first! Left my phone number twice on the "customer service automated line" for a call back... never happened. FINALLY delivered... to my neighbor who was kind enough to bring them to me. I paid $70... this bouquet looked maybe $30. I contacted them immediately... still waiting.

This is a scam. This is not a local business and the worst customer service ever. The arrangement was not what I ordered. They delivered on the wrong day and the flowers were not fresh and died in 3 days. They will not issue a refund and will not re-delivery. Please read all of the comments that people have listed. This company should be shut down!

I ordered an orchid together with a birthday card for my Mother-in-Law's 80th birthday. I ordered this the day before her birthday to be delivered the next day on her birthday. This was a Friday delivery so no big issue... that's what I thought... I received a confirmation message on Friday that the flowers were delivered. By the way, I paid USD 80 for this (it said free delivery but then they charge you a service charge of $10 yeah, so no free delivery just relabel.)... Well, when I called my Mother-in-Law if she liked the Orchid she told me it was never delivered... After many very angry phone calls (initially Avas Flowers claimed they could not find my order number in their system!). Finally the next day (Saturday) an orchid was delivered but without the $4 birthday card I had paid for (of course, that would be too good to be true).

HORRIBLE FLORIST. If I could rate them a zero or lower, I would. On 1/11 I ordered 16 pink roses to be delivered to my granddaughter for her Sweet 16 which was two weeks later. From the arrangement that arrived, it looked as if they'd purchased the flowers at the time I ordered them... and sent out the same (now dead) flowers. I paid for 18, but requested only 16 be used and to please add some baby's breath in lieu of the other 2 roses. Nothing. No filler, no bow... just dead flowers thrown in a vase. In fact, from the photo it looks like there aren't even a full dozen... much less 16.

I ordered a Floral Vibrance Bouquet for a friend who has been dealing with a serious medical condition, but what was delivered was completely different from what I ordered. When I contacted Avas Flowers to complain, I was told they could offer me a $10 refund and a store credit. I explained I don’t want store credit as I will never shop with Avas again and I think a $10 refund for having sent a completely different product is insulting. When I asked for a larger or full refund, the rep told me the local floral designer had called my friend and she said she loved the flowers. What? You called my friend? I’m the one who complained; it’s not as if I told my friend she got the wrong flowers. The rep said if he gave me a full refund they’d have to go pick up the flowers. You would take a bouquet of flowers away from my homebound friend as she sat in her wheelchair? Good lord, people.

I ordered the flowers on the evening of Jan 18th. The lady said they could deliver the next day, the19th, by 4 pm CST. The visitation was from 6-8 pm so she reassured me they would be there in plenty of time. I went to the visitation and the flowers were not there. I live over 2 hrs away and was not going to be able to be at the funeral, so I wanted to make sure I liked what I bought for this family. I called Avas while at the visitation about 7 pm to find out why the flowers were not there. They at first said they were to be delivered on the 21st, not the 20th. We I told the gentleman "no, I have my email stating otherwise." He said "wait I'm looking at wrong order."

If I could give negative stars I would. I called on a Monday and specifically ask if they could deliver at the address I wanted. I was told "yes" numerous times. I then picked out the Yellow sympathy vase for a funeral on their website to be delivered on Friday by 4:00 pm. At noon on Friday they sent me a text message marked "urgent." I called and had a difficult time understanding the gentleman on the other end because he did not speak English. I was told that they were out of lilies and wanted to substitute for different flowers. I said yes. I received another text message two hours later marked "Urgent."

Five roses and the rest was cheap fillers. It was supposed to be a deluxe arrangement with free delivery. Total price $78.94 and there was no card to indicate who sent the flowers to the recipient. Company name was Bo-Kay, not Avas, so I don't know if they ordered from a third party.

I ordered a gift basket for a friend. The basket was to contain a variety of fruit, crackers, cheese, pkg of coffee, shortbread, smoked beef, jam, cookies. I was surprised to see that very little was delivered. But the worst part was the presentation: the basket was old and dirty and was filled with old plastic grocery bags. The charge on my credit card was $91.94. After my complaint, Avas offered me a $30 credit for my next order but I insisted that they send a replacement. The replacement basket contained: 4 apples, 3 oranges, 3 pears, crackers, a spoon containing chocolate and 4 bite size chocolates (hardly worth $91.94).

I ordered flowers for my parents anniversary. On the day of anniversary I got e-mail from Avas Flowers that it has been delivered at 4 pm. They went downstairs to their concierge service few times and been told that it was no flowers delivery at all throughout the day. I called the Avas Flowers, after being on hold for a while and pressing bunch of different numbers finally was able to talk to operator. He put me on hold again and said that he is trying to reach their flowers designer to see whats going on. I was on hold for about 7 min. After that he got back to me and told me that he is not able to get ahold of them. That someone will call me back shortly.

I called Avas Flowers in Suwanee, GA to order an arrangement for a very dear family friend who had passed away. I first looked at the pictures online and chose the large arrangement size in all white. They charged me $125.00... and when I saw the arrangement at the funeral I was stunned and not in a good way! It was so small!!! I called to complain about the size and they told me that I would need to send them a picture of it and they would review my complaint and get back with me with their decision... wait, I thought it was satisfaction guaranteed? I send the picture anyway, and guess what? I have not heard a word from them and it's been weeks!!! Then I went online and read all of the bad reviews they've gotten... I'm talking hundreds of bad reviews... boy, do I feel like an idiot!

Arrangement was supposed to be delivered Friday 12-23-16. It was not. I called on Saturday 12-24 and was promised a delivery date of 12-26 at 930 am. It was not delivered either. The runaround to get through to a live person was horrific. No one would help. I spoke with 8 different people, several multiple times. Not My department, then they transferred me to a "help department" which never answered the phone. I estimate I was on the phone more than 3 hours trying to get help. I got so frustrated that I decided to cancel the order. Another 1.5 hours to get through. I would never recommend anyone to use this company. They give you a runaround like you wouldn't believe and the customer service was absolutely horrible. Save yourself the aggravation and order from a reliable florist.

I ordered a arrangement at approximately 6pm on 15 DEC '16. I was told it was too late for same day delivery but was assured it would be delivered the next morning. I called at 4pm on 16 DEC '16 to find out the arrangement not only had not been delivered. The operator said they tried to call the delivery driver but they were not answering the phone so a text was sent. I called back around 5pm for a status and was told the arrangement was not available. It was never created or loaded on a truck! I asked for a supervisor and got put on hold. The hold system asked for callback number and then hung up on me when I didn't input one. I called back a third time and asked for a supervisor and got put on hold again. I guess there are no supervisors at all because I was again forced to leave a callback number, which I did. It is very poor customer service to not provide the paid for items at the agreed upon timeframe and not notify the customer.

I've used your service now for the 5th time which began in December of 2015, and have been very impressed with your on-time delivery among other things. The feedback from the recipients, had been very good. I've had comments about the quality of the arrangements and how good it made the recipient's felt. Thank you so much for the way in which you lift the spirits of those individuals who may not be feeling positive, and for providing same day service that is affordable...

DO NOT PURCHASE FLOWERS WITH THIS COMPANY. I have never felt so ripped off in all of my life. I paid almost $130 for a premium (the largest one they offer) pink and purple bouquet of flowers, along with a greeting card, a medium teddy bear, 3 red latex balloons and a get well Mylar balloon. What was delivered was absolutely pathetic. There was about a 12 inch tall bouquet of flowers, along with a SMALL teddy bear, NO GREETING CARD, NO BALLOONS (NO RED OR MYLAR BALLOONS). Not to mention the horrible horrible customer service that they have.

I live in Sydney, Australia and phoned Avas Flowers to order an arrangement for my daughter's 21st birthday, as she is studying at university in the US. I order a deluxe arrangement with flowers, teddy bear, chocolates, balloons and large card. I was assured they would be delivered that day. What she received later that day was a bunch of flowers in a broken vase. No bear, no card, no balloon, no chocolates. The next day she received more flowers in a basket to make up for the broken vase. When I contacted customer service, all they could say was "we care about customer satisfaction, sorry about the vase, here's a $10 credit." This was my first experience of ordering flowers in the US and I hope it's not typical of all florists. I won't be using them again and am reluctant to use US online businesses now.

I ordered flowers from Avas Flowers in Morgantown, WV after a death in the family and what was received was not anywhere remotely close to what was ordered. I had asked for a fireplace basket with at least a dozen, assorted colored roses, 2 candles, a little bit of greenery and filler flowers to make the arrangement full. I was quoted a price of over $100 and reiterated several times that I wanted at least a dozen roses and was assured they would prepare a beautiful arrangement for the occasion. I did not see the flowers until 2 days after as I live in a different state several hours away. The arrangement was in a basket but it only contained 5 fully bloomed roses (all red), a few filler flowers and the rest was greenery which looked like huge palms and the arrangement did not contain any candles.

I ordered a florist designed arrangement that was supposed to be at the value of $79.99 for a discounted price of $59.99. I called customer service after I placed my order and requested specific colors and flowers in the arrangement. The arrangement then was delivered and was not a premium arrangement. There was only one rose and lots of filler flowers. After telling customer service that I was unhappy with the arrangement, I was told that the arrangement was within the guidelines for the price paid. This would mean that the online discount is a scam and you will not receive a better arrangement with the discount. I am very disappointed in the integrity of this flower shop and I will never order from them again.

I ordered from Avas flowers for an 80 year old friend's BD. They were to be delivered on Sept.27th. Instructions stated early morning or late afternoon. If not home leave on porch. Very clear. Well attempted delivery 1pm. Of course no one home and did not leave on porch. No second attempt. It is a small town not big city. Called because they state deliver up to 7pm local time. This is when I found out what they did and did not do. Said they would be delivered next day not happy at all. Then offered to give me % off next order. Are you kidding? I told her there will not be next time. She put me on hold and came back with 10% off my order. Whoopee. You pay 13.95 service charge and you do not receive the service. But I did receive $5.19 off my order. Enough said. Will not be ordering from this company again.

When a family member passed away, I wanted to order flowers for the funeral. On August 5, 2016, I ordered two sets of floral arrangements from a florist I located online that advertised "Same Day Flower Delivery" in the same county as the funeral. Since the funeral was not until August 8, 2016, and I was assured by a customer representative named "Mayra" that the flowers would be on-time for the morning service. I expected all would go well with delivery, but it did not. The morning of the funeral, I was outside the church several times calling Avas Flowers trying to ascertain where the delivery was and to be certain the flowers would arrive on-time. Each time I was told that they were "on the way". However, no flowers when the service started and no flowers during the service.

DO NOT USE THIS COMPANY! This company creates the image that they would be competent and they are very good in selling things they never deliver. They are not even able to confirm what they delivered. Basically they have no idea what they are doing and the so-called customer service is either not available, incompetent or not able to provide any details.

My experience with Avas Flowers was AWFUL to say the least. In fact, had 0 stars been an option, I would have chose that. I ordered a "Deluxe" bouquet of flowers to be delivered to my mother in law for her 60th birthday. In addition to the flowers I ordered three YELLOW balloons to go with them... needless to say, she received something entirely different. Not only would AVAS FLOWERS not helpful... they refused to resend flowers or reimburse me. I was told on SEVERAL occasions that I would get a follow up phone call. I'm still waiting on that.

This is the worst flowers I have ever ordered! They are pitiful! The arrangement was supposed to be $39.99 with free delivery and still ended up costing almost $70. I am embarrassed that I sent them to my friend for her birthday!! I am VERY disappointed and will not be using Avas Flowers EVER again!!!

First, I googled local florists for a town and Avas appeared as a local company, which they are not. I should have checked them out first, but they were offering a discount and free delivery, which it was not really free. I ordered a plant with a few blooms. There was an extra service charge besides a delivery charge, so that should have made me stop the order right there. I ordered early enough to get same day delivery. I then received an email that the plant was delivered. It was not actually delivered until the next day, over 24 hours later. The plant arrived with the blooms brown and wilted. My Aunt mentioned it to the delivery person, who just shrugged and was like "oh well."

I ordered a peace lily from Avas online for a funeral four days prior to the actual funeral date. I made it very clear to Avas that the plant had to be at the church by 9:15 A.M. It was never delivered. I called Avas and they said they would try to contact the driver and call me back. They called back and said they could not reach the driver. Long story short, the plant never arrived. That's the first time in my life I have ordered flowers for any occasion and they never showed up. If I could give them 0 stars, I would. They're a ripoff. Avas called me back again and said they would deliver the flowers to one of the family members. Seriously? I told them I want a refund. Period. Do not ever order flowers from Avas if you expect them to arrive.

I ordered flowers for my sister's 50th birthday. Below is the image of what I ordered and what she received. I was embarrassed. There are no orange lilies. The flowers they did put in never opened. The balance of the flowers is non-existent. I had to call multiple times each time over 30 minutes with no resolution. Initially, someone was emailing me and telling me to attach images which I did and then he stopped emailing me. The 3rd time I called I was told a supervisor would call me back and no one called. The 4th time I called, the rep kept saying the designer followed the recipe. I said, "I would like a refund, I am not happy, you can see by the picture this is not a quality arrangement." He just kept arguing with me. I said what about your satisfaction guarantee and I was told the flowers were delivered on the 3rd and I didn't call until the 6th and you need to call within 24 hours.

Please avoid this florist. I paid for a "deluxe" arrangement on Tuesday for a Saturday delivery. On Thursday I was contacted that they couldn't fulfill my order as requested but will substitute something equivalent. My mom sent a picture of the arrangement... three roses and some alstroemeria among baby's breath. I mean, really pitiful. For $71, extremely pitiful. Oh, and by the way, they were going to charge extra for delivering it before 1 pm on Saturday. I did not take that option, as any time on Saturday would have been fine. So they deliver it at 3 pm Friday.

If you value your time and money do not do business with Avas Flowers. They advertise as a local flower shop but are far from it. I placed an order that was not delivered and I never received a phone call until the following day. Only to be offered an in store credit for future use. No thank you. I was told that myself and the recipient were contacted the day of delivery which was a straight out lie. Of course my phone records would prove that if they were to claim otherwise. After all the waiting, I was told by a manager he would issue a refund. Called back a day later and the system states it hasn't been issued. Such a waste of my time.

I wanted to send flowers to my father yesterday, it was his 90th birthday and he was in the hospital. I contacted Avas Flowers and placed an order with guaranteed same day delivery. I ordered him a plant and a box of chocolates. I placed the order at 1:13 pm. I was contacted later in the day, I think around 4 pm, and Avas told me they would not be able to delivery that day but would deliver the next day. I told them I wasn't happy with this because it was his birthday THAT day, not the next day and I didn't even know if he would still be in the hospital the next day. They told me they would check and get back with me. That raised flags right there, no doctor or hospital is going to release that information. Obviously they never got back with me but I contacted them several times and all they would do was apologize.

Extremely upset!! They never delivered flowers to a special 21st birthday party & never received call or notification that they were not delivering. Found out after I asked if she liked the flowers ordered for her.

I placed an order online on Sept 10,2016 for a SAME DAY DELIVERY. I then received a confirmation of my order through email that it will send on Saturday Sept 10 by 7 pm. By 4:30 pm I called to reconfirm if it will be send out by 7 pm, shockingly I was told by two different employees and a manager at three different calls I made that my order will not send out on the same day on Sept 10 instead will send out on Monday Sept 12. I then requested to cancel my order but again was told by all these three different employees they are not able to cancel my order and insist to send it out on Monday. So I then told the manager that I will call my Bank to dispute this charge.

I ordered flowers for a sick friend in the hospital on a Friday to be delivered same day as advertised on Avas website. Later that same day I received an email from Avas explaining the delivery wasn't made but they promised to deliver the following day. I contacted my friend 4 days later to ask if she liked the flowers I sent. She told me she never received any flowers!!! If I hadn't contacted her to ask I would never had known they were never delivered. BUT Avas took my money just the same. I would call that "swindle"!! I contacted Avas and I was put on hold many times. I insisted on a refund. They wanted to give me a 10 percent discount on the flowers they would send to my friend. Asked my other option - store credit!!

This is the biggest CON artist operation I have ever seen. Order at 10 that morning and needed to happen that day. Calls me at 3:30, says "isn't going to happen." Talk to a manager and he says "well it's out for delivery," but isn't going to make it today??? Bunch of foreigners running a racket. I said, "well, just give me a refund." I should've got it local and then wouldn't give me a refund just in store credit!!! DO NO BUSINESS WITH!!!

As a owner of a flower shop I have to say all the things I have to say about Avas are not good! If you want to order flowers order directly from a shop not from wire services. Why because they take most of your money that you give them and then they send it to a shop with less then what you have paid and expect us to fill the order for what you have paid if we ask for money they don't want to give any more now understand you have paid for it they just keep most of it. Avas flowers want the customer to think it’s the florist messing up but really they do not know what they are doing. I would not even giving them a 1 star but had to. Remember order direct from a florist in the area not from Avas flowers.

I ordered a simple floral bouquet in a simple white coffee mug. My friend's dog companion of 14 years passed and I thought the simpler the better. When It arrived, the white mug had been replaced with a bright yellow happy "Smiley Face" mug. HAPPY!!! She sent me a picture and I was so embarrassed I didn't know what to do. I complained thru e-mail to supervisor and such but the apology just did not seem to be enough. The reason for the flowers was SYMPATHY. Plain and simple. My note was a condolence and said nothing happy anywhere it. Where did they misread THAT... or maybe their staff doesn't read English. I am not happy and will Never use them again... EVER. Seems they delivered Order number ** HAPPY MUG.

Run. Do not order from Avas Flowers. Horrible experience!! My sick father never got his basket I ordered for him & a refund has yet to be received. These people are awful to deal with!!! They hang up on you when you call them. They told me they attempted to deliver the basket I ordered but, no one was home. The delivery address is a hospital rehab... open 24-7. Really upsetting. Hopefully this post will save someone the aggravation I have been put through.

I wish I had read the reviews. I ordered flowers online after they assured me that they were local. When they sent the verification text, I noticed that they spelled our city incorrectly. WOW. Not local. I then read the reviews - apparently poor quality and bad business practices. I wanted to support a local business. I called and asked them to cancel my order 20 minutes after I had made the order.

Found this florist when I looked online for a LOCAL florist in McKinney Texas. They presented themselves as local in their online ad. They are in NEW JERSEY. Unless you live in Mahwah, NJ, they are NOT local. BEWARE!!! I chose a flower arrangement from a picture on THEIR website and ordered. They advertised "No Delivery Charge" on their website. However, when I placed the order they added a hefty $13+ "processing" charge. It seemed very deceptive to me. That should have been my first clue. Not an up front and honest company.

BEWARE DO NOT ORDER FROM THIS COMPANY!!! SPREAD THE WORD!!! Wow, wish I would have found this site before ordering from Avas Flowers. Family funeral in another state and needed to order flowers. I googled a florist for the city the funeral home was located and Avas came up. Even RAY the person I spoke to said they were in the city. Ordered the PREMIUM arrangement and was assured it would look like the arrangement.

My husband order a bouquet that was to be delivered to me at work. He gave specific instructions that the delivery had to occur before 4:30 pm as it was a business. Avas advertised same day delivery and told my husband the flowers would be delivered between 10 am and 4 pm that same day. The flowers did not arrive. The next day my husband checked the order status and was told the arrangement would be "redelivered ". We tried to contact customer service by phone and discovered that you do not have the opportunity to speak with a live person when you call. Rather you must make an appointment to receive a return call which was scheduled for 7 pm that evening.

I ordered 24 roses to go to a funeral wake service. They probably didn't think I would be there because when saw the condition of the roses, I was shocked. They were all brown edged, the leaves were all wilted, and they didn't even take the time to put a few baby's breath or green leaves in between the roses. I was never so embarrassed! I called Avas Flowers and complained. First they wanted to send a new batch of roses to the funeral parlor... no way, I said, the wake was over. I wanted my money back. They would only refund me 3/4 of the money I spent on the flowers. If you're smart, don't order from them. They really didn't seem to care about the customer or the embarrassment. I will never order from them again!!!

Beware!!! This company is an absolute JOKE!!! They are not a local florist as the customer rep told me so. Placing an order was a breeze and can always be connected however if there is ANY issues or problems. GOOD LUCK!!! The automated service sucks, their reps do not help, and most importantly your order WILL NOT get there in time NO MATTER how much you pay! This company is just horrendous, absolute TRASH. DO NOT BUY THEM FROM EVER!!! I regret using this company so much.

I placed an order on their website at 1:20 PM. When the confirmation came I noticed another charge. I called to modify the order within 5 min of the order or 1:25 PM. The agent told me that I could not as the local florist received the order and it was on the truck for delivery. He told me he actually called the florist. How can a florist receive an order, put it together and on a delivery truck in 5 min. Impossible. I asked to speak to a manager and he hung up. I tried calling 3 times to them to talk about this error and no answer. I called my credit card company to cancel. This company has deceptive practices with customers and not very bright customer agents.

Bad customer service. Very disappointed with the “pink bouquet". The one on the picture is light pink/white, gives an illusion of a ball of flowers. Local distributor didn’t have most of the flowers and substituted everything but lilies (which were still closed and green). The roses were already old and almost losing leaves. Also round green leaves with white edges were replaced with dark green pointy ones, small yellow filling flowers were replaced with big red ones, pink filling flowers were replaced with dark blue/purple ones. They added a purple ribbon which wasn’t on the picture. Overall it looked like a bush of green filling leaves with purple and red cheap flowers, nothing like the picture.

I called and ordered flowers to be sent to the funeral home for calling hours for a friend's 4 year old granddaughter. I was charged $177.89. I didn't see the flowers at the funeral home but thought that maybe I missed them. I received a call tonight (the day after the funeral) from Avas flowers saying that they needed an alternate address where they can send the flowers. The flowers were not ever sent to the funeral home. I explained to the woman that we do not want the flowers sent to their house. She told me that the funeral home told her (at Avas flowers) that this was better because most of the flowers just get thrown out. We know that the flowers go to the burial site which is what we wanted and what we paid for. I have tried calling them back 4 times and cannot get through to speak to a person. I will never use Avas again and hope that I am able to stop payment tomorrow because the flowers were not delivered.

I ordered a bouquet of flowers for my sister. The picture on the internet showed a lush, full bouquet with about 30 flowers evident from one angle, so presumably there would be 60 flowers if I could see the entire bouquet. My sister was delivered a pathetic arrangement with 14 flowers total and the charge was $61.93! I could have gotten those flowers at the grocery store for $6.00. Avas Flowers sent me an e-mail asking for feedback. I gave them feedback the same day and they never contacted me to make it right. I called their number and it took me 17 minutes before I was connected to a person. He was not willing to refund my money so I asked to speak to a supervisor. I spoke to a supervisor named Hector **.

I order for a customer whose brother had passed away and he wanted to spend $100.00 not including delivery. The guy I spoke with promised it would be plenty and promised a great job. I don't know if they didn't think that the one it was for would go to the funeral or what but he did and they sent a SMALL vase of flowers! My customer was so embarrassed. When I tried to get the flower shop to make it right they said that the florist would cooperate with them and I need to send a picture. Well they were supposed to send me a picture of what they did and of course they didn't. But I didn't have one either. Just knew that my customer was so embarrassed that what was sent was so small when he spent so much! They won't make it right. That is the worst flower shop I have ever dealt with. I would not recommend them to anyone!

The worst ordeal I have ever been through! Ordered flowers for a birthday and they were never deliver. When I call to cancel the order I still get charge a service fee... It's ** ridiculous.

WARNING. Do not do business with this company, did not deliver item ordered for funeral. When I called they offered a refund MINUS a $13.95 service fee!! SERVICE Fee for something NOT delivered!! I have contacted my Credit Card Company!

I recently sent a fruit basket to my daughter. The representative asked me if I wanted to send balloons with the order and I agreed. When my daughter received the basket, I asked if she received any balloons and she said "no". I called Avas Flowers to check this at 10 and 11 AM this morning. I explained that the balloons were not received and he said he would have to check with the "designer" and truck delivery. I explained that I wished credit for the balloons and he told me someone would get back to me. I also asked to the cost of the balloons as it wasn't detailed on my invoice. All I saw was a total. The rep told me that they found that detailing the costs often "confused" customers. It is 5 PM and no call back. I thought was ordering from a local florist not a national chain or I would have ordered elsewhere.

Sent orchid plant to a family member three months ago and plant is still blooming. She sent photo and insisted I tell her where it came from so she could use them in the future. Only online flower site I will use in the future.

I purchased 2 dozen roses that were to have Baby's Breath and ferns plus red ribbons. I also bought 3 roses for her grand baby that should have been the same but with an 18 inch teddy bear. This cost me $175.00 bucks. The flowers were awful. No Baby's Breath, no ferns, no red ribbons, no teddy bear. I was plainly robbed, ripped off big time. I called right off and with no help from Avas at all. I have my bank Wells Fargo and I filed a claim on Avasflowers.com. Warning do not buy from them. They are huge rip off company with no morals no values at all. Low life thieves are what they are period. Warning to all... do not buy anything from them...

The worst ordeal I have ever been through! Ordered flowers for my mother-in-law's birthday on the 25th, same day delivery. They were not delivered. I called the next morning twice. They were informed that this delivery was to a doctor's office that had a closing time. I was told that the delivery guy was given a 2 hour warning and to cancel delivery. I would be given a call back within 2 hours and get a full refund. No return call. I was then told that no refund could be given because the delivery was made. Funny, the recipient never received them. After the 7th call, and many attempts to give me a credit (ha!) I was finally granted permission to speak to a supervisor who (says) she is putting my money back on my cc. Advertisements state this is a family owned and operated company, but the customer service rep told me it was a corporation. DO NOT EVER USE THIS COMPANY FOR YOUR FLOWER DELIVERY NEEDS!

I ordered the following: 1 teddy bear, 1 rose, 2 red balloons, message card. What the recipient got was: 1 teddy bear that looked completely different from the picture, 1 rose (the only good thing), 1 yellow and ugly balloon, 1 poorly handwritten (!!) card. Apart from this horrible quality, the delivery was late by 1 day for no reason. I ordered all of this the morning BEFORE the day of the intended delivery and they still messed up. I also got a false delivery confirmation... So overall, this company failed in fulfilling any of their purpose. I actually checked this page before ordering, but looked past the negative reviews putting them off as single cases or exceptions. Now, after having made the experience, I realize how much Avas Flowers sucks. I can only say: The negative reviews are true and you are very likely to experience something similar! DO NOT ORDER AT AVAS FLOWERS.

I called Avas Flowers because the ad on Google said it was "local" in Las Cruces, NM. The person taking my order was hard to understand, with lots of background noise. I went through with placing the order, then got a voicemail message that they couldn't deliver to New Mexico State University because if it was for a student, she could be in class and couldn't receive them. This, after I had given them the information that the office was in Goddard Hall and the room number for a Dean. I called back and the person who answered was impossible. I cancelled the order--he left me on hold while he talked to a supervisor, came back and refused to cancel the order.

This was the single worst florist experience I have ever had--and as an EA and sister in a very large family, I send a LOT of flowers. If I could give this florist a negative rating, I would. There are so many problems with this one order, I am not sure I can outline them here in the space restrictions. Here are the things they failed on: did NOT provide expedited delivery (was charged for this); did not provide premium bouquet (paid for this); did NOT deliver on date requested; broke promise to deliver at different address when first delivery failed; lied on the phone and via email about order status, delivery, etc. Failed to refund the money for a service/product that was not provided. EPIC FAIL!

I chose to order flowers online from Avas because it appeared they had high ratings and sounded like they were a local company. I ordered the flowers, for my brother and sister-in-law's 50th anniversary, on Wednesday 8/17 afternoon to be delivered the following Friday 8/19. The final cost for the flowers was quite a bit higher than I expected due to 'add-ons' and of course the final receipt I got did not provide details of the charges, just the final amount. My credit card was charged the day I ordered, but the flowers were NOT delivered - not on Friday as requested, not before their anniversary get-together at their home on Sunday, and not as of over a week later (8/25) when I finally called to see what happened. I first checked the order status online, and it said the order was "scheduled for redelivery." When I called, I first got stuck in loops 'for x, select 1; for y, select 2..." I finally got through to a live person, although it still felt like being caught in a loop.

I purchased a $240 funeral arrangement from Avas Flowers. The online photo looked gorgeous -- as well it should for $240. I understand that the local florist that actually makes the arrangement needs to use flowers they have 'on-hand'... however, it should be somewhat similar. Suffice it to say, the actual floral arrangement looked nothing like the online photo. I emailed customer service and what I got back was an apology & a $20 online credit -- really? Do they think I would use them again? "Fool me once, shame on you... fool me twice, shame on me." I learned my lesson, I'll stick with the big names the next time -- they at least want to 'make good' on an order. I've included both photos -- online and actual... vast difference.

I unable to go to a memorial party for a dear friend of 101. I looked online for a florist in her town and found Avas Flowers, which apparently works with florists in her town. They told me they would send me a photo of the arrangement, which they didn't and I hadn't wanted to ask the person getting the party together to send me one. But when I did, I saw why they didn't send a photo - it was awful! First, they didn't put in the main flower - 3 sunflowers, which cost me the most (over $20). Then they added tons of daisies which were the same size as the Gerber daisies that I had ordered. The flowers were unbalanced and the arrangement was a big nothing - for over $80!

My husband is overseas and I live stateside on a military base. When he googled "** AFB Florist" this company, Avas Flowers, came up. So he purchased through them. I, a busy single parent, get a call from the delivery driver who I can barely understand saying he was going to be at my house in 30 minutes and asks if I live in a gated community. I explained I live on a military base and he says he can't get on base so I told him I would meet him at the gate. A full hour after he says he would be there, me with a screaming infant in my back seat, he finally showed up with an arrangement of flowers not quite what my husband ordered. Also, I used to work for a florist. The flowers are already fully bloomed, so they have probably one day left in them before they really start to wilt. Not to mention I signed a piece of notebook paper and the card they wrote on behalf of my husband was misspelled. DO NOT ORDER THROUGH THIS COMPANY!

I've been using Avas for years to send the same bouquet of sunflowers to my godson for his birthday. This was the first year that I was sent a picture of what was delivered and holy crap! My 11-year-old son would have known better than to send this garbage out for delivery. The ordering process was atrocious this time as well. The pricing on the bouquet I was trying to order would change when I got to the checkout-- so I called and got the same sort of "call center" service that another reviewer referred to. The price still ended up being ridiculously high for sunflowers, but I send him those for a special reason and the cost doesn't drive that decision.

This place is a rip off. I paid for express delivery, it didn't arrive on time. Nothing I ordered was correct, the flowers died 3 days after they were received. This was a waste of money and hopefully others won't make the same mistake.

I placed an order for delivery through their website. They changed my same day delivery to next day delivery without confirming with me. I only noticed when I checked on my delivery confirmation. I called was hung up on multiple times, placed on hold, and spent over 45 min on the phone, went to be transferred to a supervisor and was hung up on. When I have called back I am no longer able to get through to a customer service rep.

This is by far the worst flower company I have ever had to deal with. The flowers they sent my daughter after giving birth were small and not worth more the $20.00. I could have bought a nicer arrangement in my local supermarket. Then they added in all the hidden charges that they never told me about. Total was over $100.00. I will never use them again!!

I ordered flowers on a Tuesday afternoon. Same day delivery was confirmed by phone and email. DIDN'T HAPPEN. I was told this was my fault because I didn't return a confirmation phone call in time. Wednesday, I continued to check the website with no updates at all regarding delivery status. It was just "details are not available at this time".

I ordered a funeral bouquet - finished the order and then they wanted another $9.99 for express delivery - for Friday, (Today is Wednesday). It took me twenty minutes to get it cancelled. I was passed from one person to another. I can only imagine what the flowers would have looked like.

I googled a florist in the town of a certain funeral parlor and Avas was the first name that came up. I ordered a deluxe standing basket. What they delivered was a floor basket with wilting flowers. The greenery behind the flowers was drooping over the flowers. I called customer service and they wanted me to go back to the funeral parlor and take a photo. This is when I found out they are not really a local florist. They are scam artists, plain and simple. They charged a 14.00 service fee and $4.00 for the little card that always come free with flowers. I wouldn't use this company again if the flowers were free!

The flowers that were received were not at all the color of the one that I had ordered. It was supposed to be a bright, cheerful bouquet and the flowers were pastel and blah and skimpy. Imagine my embarrassment when I ordered a cheerful bouquet with the card, "Your dad was always as bright and cheerful as these flowers". They'll think he I thought he was half dead even before he was gone. I was so disappointed. They said they wanted to make it right... but how? The occasion is over. Damage done. They have their money. Why be attached to a website where the customer can make a choice when in the end they throw together whatever pitiful flowers they have on hand. The image on top is what was received. The image on top is what I expected. For over $70 this was a rip off. Do yourself a favor and look for a more conscientious florist.

Ordered flowers to be delivered to my Aunt who has ALS. Was sent a text telling me that there was problem with order, so I called them. The customer service agent told me that my flowers would not be delivered today as the florist they used did not open their shop. When asked to have another florist deliver for them the agent said "sorry not going to happen today. It's after 4 pm and everyone is closed." When I asked to have them delivered on Monday then for 1/2 price he said "yeah that's not going to happen either. It's not my fault that they are not being delivered." I then asked him if it was my fault then I ordered the flowers paid in full for them so who is taking responsibility for them. He said "well it's not my fault they aren't being delivered and I am not giving you half off of them either. I will just refund your money and no flowers will be delivered."

I placed an order online on Saturday with Avas Flowers for delivery on Sunday for my anniversary. The website guaranteed the delivery, and the total was $61.93. I received an Sunday morning saying they would not be delivered on Sunday, the day they said they would deliver them. I then called Avas and was told the only way they would deliver them is if I paid $39 to make it $100. I was upset, but paid anyway because I needed them delivered that day because it was my anniversary. They were not delivered, even after I paid the extra money. I called my bank and had them cancel the payment, then called and canceled the order, and was still contacted about them delivering the flowers so I told them again I canceled the order. They still delivered the flowers after two cancellations. The pictures are what I ordered and what was delivered. Please do not use this company!!! They are price gouging crooks.

My husband sent me an arrangement for our anniversary. The arrangement was ugly, small, and came in a tacky green and white coffee mug. I looked up what my husband spent on it and it was over 70$ and was supposed to be "deluxe" with the pictured product much larger, more attractive, and without the ugly mug. I called the customer service number, with the automated voice stating they would call me back at a certain time, which they never did. I sent multiple emails with photos attached and continuously got the run-around. I imagine most people never complain, because it is rude to complain to the person who purchased them, who is the one who can get the refund! Quite the racket.

It is the worst service I have seen in my entire life. I placed an order. I paid next day service and of course they did not come through. This was for an anniversary and they failed big time. I have called this place many times over the day and it was by far the worst customer service I have seen in my life. They offered me money to shop with them again. What an insult. They said my customer service case was closed but not by me that is for sure. If I could give a - star rating I would.

I needed flowers for delivery in Bordentown, NJ. And found Avas flowers, checked the website and was pleased with the value of the specials that were advertised. I ordered a birthday bouquet that was discounted 45% with two balloons and a vase. I never received my email confirmation with price. The recipient sent me pics. Of the flowers, while very nice, they certainly were not a discounted assortment at a great price due to the special, I got no more than what I paid for. My vase was missing and I was billed for three balloons and only 2 (as ordered) were delivered. On top of that I was charged a processing fee of $13.95.

I only wished I had read the reviews first. They had a website sale. I upgraded to the Premium/Large arrangement for a funeral. Although the flowers were nice, they sent a small arrangement for the price of a large. After 12 emails with their customer service they told me they were "delivered". That wasn't the issue. The wrong flowers were delivered and they didn't make it right. Embarrassing to say the least. It looks like I spent $20.00 instead of $150 they were supposed to be worth. NEVER use them.

I ordered an arrangement for my wife and upgraded to "Premium". Like other reviewers have said, they scam you into thinking you are getting "free delivery", but then at the last minute add the $13.95 service fee. Free delivery, my Avas! Then when my wife sent me the picture of the flowers that were delivered, they were nothing like the arrangement I ordered. And when I complained, their response was that it met the substitution policy and therefore all the requirements were met. Believe me, do NOT order from these crooks! That is what they are... dishonest crooks!!!

This company engages in de entice practices and poor customer service. They changed the delivery date on a birthday order three times. After the second time, I sent two emails canceling the order. In fact in one email they stated they wouldn't send them unless they heard from me. When got the last email informing me they sent the flowers. I finally got through to a customer rep who admitted, we don't read the emails. I was offered a 20 dollars coupon on my next order? Seriously? I contact the actual floral shop which fulfilled the order. Their response to my story, "Not another complaint." They are the ones that told me Avas is a teleflora rep. My next complaint goes to them and the FTC.

Ordered flowers for an important funeral. Asked for delivery a day ahead to funeral home so they would be on time. They were not delivered. We were embarrassed and it added to an already emotional day. Customer service too put me on hold for long times. I called 4 times. This was supposed to be local. It is not. It is an unacceptable experience and I will tell everyone I know to avoid having this bad experience.

My daughter-in-law ordered a blooming garden basket - green plants with flowers added. She paid somewhere around $80. What I received was a clear glass vase with seven white hydrangeas. Very dull and unimaginative. The florist must be working out of their garage or something. She was told they would deliver the right thing and then changed their mind saying she agreed to a substitution. NO! She agreed to another green basket with flowers added. What a ripoff!! By the way - their online ad looks like they are local when you google "your town" and the word florist - which is why my daughter-in-law picked them. She thought they were local. They are actually out of New Jersey.

Flowers were not delivered. Credit Card was charged more than I agreed.

Please DO NOT USE THIS COMPANY. The item I received was not as advertised. When I contacted Avas Flowers to dispute my order, they offered me a $9.99 refund on an item valued at $118.99. They also said they were doing me a favor and issuing me a store credit of $20 (These two items indicate to me that they were at fault). WHY would I want a store credit to do more business with them when I was not satisfied with the first transaction??? I filed a complaint with my credit card company to have the charge reversed due to misrepresentation of product received. Like so many others, sadly this item was for a funeral and it was very disappointing to see what was delivered to represent my family. DO NOT USE THIS COMPANY!!! I wish I had seen these reviews before I placed my order.

I placed an order for "Everlasting Soothing Lavender Flower Bouquet" for a soulful friend. The accuracy and attentiveness to any kind of detail was a complete waste. The roses were hot pink, not purple/lavender, the complimentary flowers that were to be violet were not, the filler was a fern and not the flowery filler as pictured. This flower arrangement looked like they used anything leftover that needed to be used up. They didn't even look good together. Nothing comparable to the picture as advertised. And the vase was supposed to be square and clear but was more upright, thick and ugly.

I was suckered in by an offer of free delivery -- a 9.95 value. Also a "big sale", which turns out to be BS: their "sale" prices are like other florists' everyday prices. Went all through the ordering process -- and saw that a 2.95 discount for which I was eligible didn't appear. I figured I'd let it go. Then, on the very last page, a 13.95 "service and handling" fee popped up! I could not page back through the order to delete my credit card info -- Avas has the site set up so you can't do that. There is no way to delete your credit card information! By this time, I did not trust them -- so I simply placed the order. The flowers were OK -- but just barely. I complained -- and they offered me $10 off my "next order"! Why in the name of all that's holy would I -- or anyone else -- ever order from them again???

I saw that they added over $15 of charges without my consent. When I called them about it they said that there is nothing they can do about it. I asked to cancel and they refused saying that the order is already being processed. DO NOT USE THIS COMPANY.

Ordered a basic floral arrangement on August 6 to be delivered on August 8. Promised email confirmation of delivery. Never received. Spoke with several customer service reps that afternoon. Finally one of them told me that the "designer" did not have enough flowers!!! Told on Aug 9 morning that delivery was on its way. Total Lie!!! Spoke with an "acct exec" Alice **. She said florist shop was closed (this was just late afternoon). Was sorry but did not have any clue what status of my order was.

Ordered flowers for same day delivery. Gave the delivery address in advance, AVAS said they could deliver. Placed my order. Received a call back 10 minutes later asking for $25 delivery fee on top of the normal delivery fee to get ordered delivered the same day. Asked to cancel, got the run around, finally got to a supervisor who could cancel the order. An entire 30 min ordeal, complete waste of time, money and energy!

I ordered from them in May of this year and paid over $130 for an arrangement to be delivered to Fort Mill, SC to my sister's new home. After many frustrated phone calls, the "arrangement" was delivered close to 10 pm, wilted, burned, ripped ribbon - obviously thrown together from the trash leftover for the day. Contacted customer service and followed all the steps. Not even a phone call! On August 8/16, ordered again from them (by mistake!!!). The "arrangement" delivered looked awful! Two yellow burned roses and a bunch of greenery on a cheap vase and sorry ribbon. I have paid for a DELUXE arrangement. Contacted them again, sent pictures, emails. Was guaranteed re-delivery by 1 pm today. Have been on the phone, on hold for 29 minutes now and the info is that the "designer is reviewing the emails"!!! DO NOT ORDER FROM THEM!!!

The reviews on their site were very favorable and the business was listed as family owned, so I chose them over several others. When I placed my order there was a hidden charge of $13.95 (service fee). If the flowers I ordered had been what was delivered I would have been happy enough, but they are nothing alike. I ordered the "deluxe" Pink Bouquet. What was delivered was nothing like what was pictured. I tried to leave a review with other feedback on their site, but it is pending review. I also sent a response letting them know that I am dissatisfied with the product. Waiting to see what happens. I have offered to send photos, but based on what I'm seeing here I don't expect much help. Perhaps my best course of action is to dispute it with my credit card company.

Like many I ordered a funeral arrangement. Company called to change date, then order never arrived. When I called them they hung up on me "accidentally", were rude, put me on hold and never came back. Paid 250 dollars for my father's funeral wreath and it was never delivered. Filed a fraud complaint. What an awful fraudulent company.

Worst experience ever! I ordered flowers for my Mother's 80th Birthday and nothing was delivered. After ordering online, I had 1 phone call wanting more money. I contacted customer service for 2 days and never talked to an individual. Worst website ever as well. Finally talked to a person the day after my Mother's birthday and they said they needed more money to deliver to Vail, Colorado. What flower company does that? No flowers for Mom on her 80th. Thanks a lot Avas.

Placed an order online (based on good reviews) on 8/4 for delivery on 8/5. On morning of 8/5 received an 'urgent' text requesting I contact them regarding my delivery. The customer service rep informed me they needed an additional $20 to complete the order. I requested cancellation of the order and was transferred to another customer service representative who informed me that the 'company would pitch in' the $20 to get my order delivered on 8/5 (today) and was given a new order number. I just checked the new order number online and it indicates that the flowers will be delivered tomorrow, 8/6. It was extremely important that the flowers be delivered as ordered originally on 8/5. This is a terrible company. NEVER use them. There are good companies out there.

Truly terrible experience ordering from this sham company. The day my order was supposed to be delivered, a rep called and said the flower shop wanted an extra $30 (on top of the $70 I had spent) to make the basket I had requested and paid for. I cancelled on the spot - they are obviously only interested in fleecing people.

Can you believe they actually sent roses by UPS 2-day delivery. No wonder they are wilted. Wanted to give them to a friend, but they look like I found them in the trash of a real florist shop. Warn people.

DO NOT BUY FROM THIS PLACE. THEY WILL SCAM YOU. I purchased flowers for my grandmother's 80th birthday. They were supposed to delivery day of, flowers never arrived. A week later after back and forth calls and emails (over 27 phone calls and 12 emails from my side in 4 days) and no one could tell my why they had not been delivered. Just promised they would get there "tomorrow". Eventually I got a call asking for more money in order to deliver the flowers... More money after I have already paid them over 75 dollars and they have already collected the funds. Stating that the florist they use is no longer available and they had to go with a different one who is now more expensive and I have to pay or the flowers will not get delivered.

I placed an order by phone and they sent me. Confirmation by email. When the mail came thru I realized they made a mistake on the order. I called them immediately (10 minutes later) and told them they did not type the correct order. They said they would change it if I paid the price difference. I said no because it was not my mistake. After has selling with them, I said Just forget it. Cancel my order because it is for tomorrow's delivery. They said they couldn't cancel. They could add to an order but not cancel.

Horrible Service. I work for a company & we ordered flowers for an employee. They never got delivered & we kept attempting to phone as well as email the company. No response! FRAUD & NO REFUND.

Worst experience buying flowers ever. Staff seem uneducated in customer service and are very unprofessional. Order arrived late and they ruined my surprise by calling my wife ahead of time. Never ordering flowers from AVAS again nor will I ever recommend them to anyone. Worst experience ever.

Purchased some flowers for a funeral. When I walked into the church I didn't see the arrangement. If it was there it was not what I purchased. Customer service sent me back and forth with the mortuary to find out what happened to the flowers. Avas stated the flowers were delivered but delivered late. I wish I had read the reviews before dealing with this company. It made me open an account with Consumer Affairs. Don't patronize a company that doesn't care about its customers.

Rip off. Ordered day before daughter's birthday - ordered extra time etc. Never got the flowers. Customer service automated, kept getting run around. Lied, said they were delivered - never. Kept being put on hold. Still no reply from them.

Specifically chose same day delivery product to be delivered on Saturday (Sunday would have been fine) for Sunday funeral. Order was pillow with flowers, for the coffin. Less than 40 minutes after order placed (with the zip code and date of delivery included) I received an urgent email, unable to deliver until Monday for that area. Refused to reverse the credit card charges, even though it's false advertising. Spoke with a number of their 'caring staff', all offering Monday delivery of a fruit basket for the family. I explained to them it was a pillow for the coffin. Still wanna send some fruit to the family. Stupid. If I wanted a plant/flowers/fruit basket it woulda been ok, but come on.

I had the WORST experience using this company. I live in Baltimore, Maryland and I wanted to order a bouquet of flowers to be delivered for my best friend's birthday who lives in Durango, Colorado. The first thing I asked when I called to place the order was, "How much is it for a dozen yellow roses?" and David told me $60. I was fine with this price and asked for him to add filler and some wildflowers for a little color. I also requested that it be delivered to my friend's workplace between 1-2pm. David was very nice and assured me that everything would be taken care of.

This is not a "family owned florist"... it is an "order gather". They take your order, charge higher fees and do not arrange the flowers themselves. I own a florist in Freehold, NJ. We are a 3rd generation family owned florist in downtown Freehold. Avas sends us orders to fill in our area, we do refuse a lot of their orders because we cannot fill them with the low price they give us... too many complaints we do not want to get involved in. Avas is listed in every town in the US. Use a local shop in the area you wish to send flowers to. Call direct instead of going with the scam promotions online with Avas, From You Flowers, Blooms Today, etc...

I ordered an arrangement for a friend for her birthday to be delivered on her birthday. I received a call in the afternoon saying it would not be delivered and did I still want them to take it the next morning. I said, "What time are we talking?" They said, "By 11:00". I was driving from Alabama to Georgia the next morning to surprise my friend expecting my gift to beat me there. I was to arrive at 11:30. They then told me one of the flowers would be replaced and I said, "Would it still be a beautiful arrangement?" and they said on, "Yes" and they offered me a $20.00 future credit since they could not deliver when I requested it and they said they could deliver it. I told them that I would be there to see the arrangement and it better be pretty. They assured me it would.

A close friend of mine passed away a few days ago and for the wake (this Friday) I wanted to send a bouquet of flowers to the funeral home. I no longer live near this friend and I am unable to make it to the wake, so I researched some local companies that would be able to fulfill a nice flower arrangement and timely deliver. I found Avas Flowers online and decided to order from them. No more than 2 hours after the order, I received an email and text requesting that I call them due to an URGENT matter.

Would rate zero or neg. star if it was possible... My husband called to order flowers to be delivered to our home. They initially said they deliver to our area so he proceeded with ordering and gave all info (address, cc info, etc.). When they entered the actual address they told him that they actually do not deliver to this area, but surrounding areas. My husband thanked him but said he would have to cancel the order. The rep continued to try to get him to provide an alternate address to deliver so I could pick the flowers up. My husband said "absolutely not, thank you but no thank you, please cancel the order." When we receive our cc bill they went ahead and charged us.

I'm reading all these reviews and not quite sure why this business has not been shut down yet - they are clearly con-artists for offering a service, taking people's money and then not delivering. We ordered flowers for my children's grandma (on my ex husband's side) who passed and placed an online order the night before the funeral services... We selected "expedited" for the extra cost to make sure the arrangement was at the funeral home by 4 pm the next day - Avas guaranteed delivery by 1 pm. The order was for a deluxe spray plus expedited processing - $184 charged to my card.

I ordered flowers from Avas Flowers. The salesperson told me they could be delivered that day, which was great since I always send flowers to my aunt for her birthday and had procrastinated. They called me at 8 pm that evening and told me they couldn't be delivered because the local florist was closed. I could have told them that since that's usually how I order my flowers. They asked if Monday (this was Saturday) was ok for delivery. I said yes since I felt I had no other choice - my big mistake!

Best place to find for delivery on Gallup, Nm. My mother loved them.

Scam Alert!!! Ripoff Artist! Foolish me did not check to see if there were any complaints online about the company! Do not order from this fake business. I ordered flowers on July 25th for next day delivery before noon. Flowers were not delivered! I called company and they said that the flowers had been delivered! I am pissed! Do not go near this group!

I send flowers to my employee. They say the arrangements are beautiful. Thanks!

Poor service in rural areas... very disappointed! I ordered flowers for mom's 80th for same day delivery. They accepted payment for the order then called to say they couldn't deliver on her birthday. They called mom and apologized, then asked for a time to deliver the next day. They would not cancel my order, so I agreed to the next day delivery option (which made me feel like I did nothing for mom's 80th birthday). Mom told them she would be home at 5pm and they delivered flowers at 12:50, when she was not there. I begged to cancel the order and they refused and said they will deliver the next day, two days later.

I ordered some flowers for my mother's birthday and ordered the "deluxe - as shown" version of the flowers costing me $60. I also ordered the "medium box of candy" for $25. The flowers that were delivered could have been purchased at Walmart for $10 and the candy was Russell Stover's 12 oz which could have been purchased at Walmart for less than $9. The total order with everything including some handling charges was $90. The flowers were horrible. I contacted the company and sent them the picture and they even agreed with me that it was not what I ordered and agreed to resend them.

DO NOT USE AVAS Flowers. I ordered them on 7/19. Total was 64. Email I received reflected 82 with no delivery charge, and when I called them back was told that was a process handling fee. Received a call later that day that they could not be delivered and did not have the flowers for the arrangement I picked out. I tried to cancel since they could not deliver what I ordered. They would not do this, instead offered to send a premium arrangement with a balloon and would be delivered the next day. When I visited my friend in the hospital I was appalled at what she received. It was small with only 2 roses and a couple of carnations. Could have picked up in a grocery store for 20-25 dollars. I tried calling them and they insist that this is what I ordered and offered me a 15 store credit. I will never order thru this company again.

Every order has been delivered on time as promised and the recipients have been delighted with the beauty and quality of the flowers they received. I will continue to use Avas for my flower delivery needs!

If I could give this company 0 I would have. I called five days prior to have a simple white carnation vase arrangement taken to a funeral home which I was told was only a few blocks from where they were. I paid them $51.73 to get it there on Fri. morning and for the arrangement. I got a call from them that same morning saying they needed another $50.00 to deliver them to the funeral home. I told them no way I wanted a refund and that they were taking advantage of people's grief to make a big profit. I had to go through 4 people and 2 hours of frustration to get them to say that they were refunding my money. Only time will tell whether they lied about that or not.

Awful - they are a complete ripoff and a lie! Paid for 24 rainbow colored roses and they sent 4 red roses and some blue flower! Customer service is rude and inept.

10% off coupon that was clearly available for my product did not work. Funny thing is the error message it returned said it was only available for several items one of which was the product I had selected. You get an order summary that has all taxes, delivery fees, etc. or so I thought. Only after entering my credit card info and continuing did I notice they had added an additional line for a $13.95 service and handling fee. Very misleading. After reading other reviews on Avas and given my experience I chose to work with a local florist directly.

I ordered flowers on 7/20 for my sister's birthday on 7/21. I asked for delivery by 1:00. At 1:16 pm eastern time, I received the first phone call saying that they could not make the 1:00 delivery and "would later in the afternoon be ok?" Of course it wasn't ok because I did ask for a delivery before 1:00. "And by the way, if you couldn't deliver by 1:00, why did you wait until after 1:00 to call me?" I finally agreed to a later delivery time only to receive a phone call at 1:27 pm to say that a delivery today would not be possible and "would next Thursday work?" "Wait, what? But today is my sister's birthday!" "Sorry ma'am but we can't make it today."

I ordered flowers on Friday for delivery in Pueblo (same city) on Monday after 11:00 a.m. I specifically asked for no pink or yellow flowers and no pink or yellow ribbon on bouquet. The operator taking the order was not proficient in English and was difficult to understand. They apparently didn't bother to contact me when they weren't able to deliver Monday and left hangtag saying they had been there. This was even though my friend was home the entire day. When I saw a photo of the arrangement, I was sick. It was the exact opposite of what I had requested; mostly pink and yellow flowers with a yellow bow. It looked like it could have come from King Soopers.

I ordered flowers under the same day deliver tab. Two days later the flowers had not been delivered. I called and requested to cancel the order. They ignored my request and said they would give me an $8 credit on an $85 order. I again asked to cancel the order and asked for a refund. They said a nurse signed for the flowers and they would give me $20 Avas Flowers credit points. I again asked to cancel the order and requested a refund.

Ordered flowers for same day delivery. Was called and said it can't be that day. Would have to be next day. I agreed. Got another call saying that the delivery is far away and they need more money. I told him no, I put the address in when I set up the order and it was already suppose to be for same day and now it isn't. I was told I would have to speak to someone else. Another lady gets on the phone and is trying to tell me I have to pay $7.50 more. I said no, cancel my order, then she said "well okay we can do it for $5." I said "NO! I am not negotiating a price." Again, I stated I wanted to cancel my order. A manager was put on the phone to cancel the order. She assured me she would make sure the flowers were delivered at no extra cost and apologized to me. This was after being on the phone for 30 min!

I was promised my order would arrive same day. I even changed my order to ensure same day delivery. I was later contacted stating it would arrive next day due to all deliveries to hospitals being in the morning. I decided to go back to my original order as this is the one I wanted. My original order was a lower price, however I was told they could refund the difference. I was promised 2 balloons for the delayed delivery. When I received a new receipt for the order change it had a higher price. The next day the order arrived well after noon. The flowers looked dead and there was only 1 latex balloon. This was a bad experience and I would not use them again.

Do NOT use this company. Flowers delivered were NOT quality flowers shown on their website and were NOT professionally arranged, substitution was equal to a 5yr old picking posies and putting them in vase. Picture was lilies, roses, carnations and baby's breath with very little greens (very nice). Received was a daisy, a few closed carnations, a few closed snapdragons and 75% greens. Customer service SUCKS. After speaking with 5 representatives all they would do is $6 off $63 invoice. One supervisor replied to me "I need to wrap this up because I have other customers I need to talk to..." REALLY!!!

I ordered an arrangement of red rose Heart for a funeral - they came late and the flowers were dead - drooping and black. I was so embarrassed, and mad because the arrangement was $191.00! I had to argue with them about getting a refund for two days! Their customer service is seriously lacking; I can only assume this is the way they run their business all the time because not one of them was apologetic. DO NOT USE AVAS FLOWERS.

Wanted to send a bouquet of flowers to my girlfriend's work. I used the online delivery option which was pretty straightforward. I specifically mentioned to deliver by 4 pm or to call me if not possible to re-arrange with another company. At 4 pm still no word on delivery, and the email confirmation was useless as it gave no transit information. I had to call in to an operator who checked on my order and left me on the phone for 5 minutes waiting.

I found Avas Flowers via a search online. The reason I chose them as they boasted of local service and they could deliver the next day. One of my employees was hospitalized on a Friday and I ordered a gift basket for delivery to him at the hospital the next day. It was not delivered and apparently delivery was attempted on Monday, but was unsuccessful. I received an email confirming "delivery," but the email confirmation had the words "CANCEL" in the body. So, I called their customer service number and went round and round through their automated system, never being able to get connected with a person. Therefore, I emailed the "contacts" address to see if this was delivered or not. They replied and also sent me a text message with a number to call where I was able to speak with a live person.

Horrible is all I can say. Customer service said I would be very happy. Arrangement looked cheap. I had requested an anchor in the middle. My 2 year old niece would have probably made a better anchor!!! So embarrassed. WILL NEVER USE OR EVER RECOMMEND THEM.

I should have seen the red flag when the service rep explained the total for my order included an automatic $16 "service fee" which isn't mentioned on their website. My order was placed at about 12:35 PM on Friday, July 8. I received a message at 2:30 same day stating that deliveries had already been made in that area and it would be delivered Saturday afternoon. I talked to the recipient on Sunday who told me the flowers were delivered on Saturday afternoon and looked terrible - maybe they were in the van overnight while we're having heat advisories.

This is the first time I ever used this company. I called Avas Flowers on Saturday July 9th at 12:30PM to order an arrangement to be sent to my daughter's place of business. I spoke with a Jay and he guaranteed delivery would be in 2-3 hours. I received a text message from Avas at 3:16pm that the delivery was made. I was at my daughter's business at that time and it was NOT delivered. I called Avas at that time and a woman named Carol told me that the text message was sent because the delivery person left the shop at that time. That didn't make one bit of sense to me. She "assured" me it would be there at any moment. We waited until 6:30pm and the flowers still never came. My daughter's business is open until 9pm and still nothing.

"Everlasting Soothing Lavender Bouquet" - The arrangement delivered bore absolutely no resemblance to the "image" on their website (see attached photos)! Very deceptive advertising. Best described as a "Bait and Switch." Order at your own risk!

I ordered a sympathy arrangement for a funeral in USA thinking this florist was best because it appeared to be in local area. I tried to order online but was having difficulty so I phoned them. Girl assured me they would be delivered that day 1st of July and I would get email confirming delivery. They sent me invoice, I didn't get delivery confirmation so I emailed them, no reply. I completed their online survey and complained, no reply. I checked a few times online, no delivery date. I had to phone them again from Ireland on 9th of July and despite the fact I told girl several times I was phoning from Ireland she kept putting me on hold. She eventually came back and told me the flowers were delivered on 5th of July. I would not recommend this florist. Full price charged, no refund or satisfactory apology. Would never use them again.

Avas Florist Advertises that they are "NATIONWIDE". It is not true. They use Teleflora and FTD to fulfill that claim. When you order from them they take their cut of the purchase price and then send it to a "real" local florist who must then try to fulfill the order shown but at a reduced cost. Otherwise they would be put out of business. Here are some rules when ordering Flowers.

I purchased flowers that looked beautiful and FULL. I even got the "deluxe" item since they said that the photo looks like the deluxe item. The flowers were delivered and it was half of what the photo had. Different flowers too. It is such a scam. DO NOT BUY FROM THIS WEBSITE.

I ordered a beautiful arrangement from this florist. I was on the phone for approx. 45 with the sales associate. I stressed that I want the arrangement to look exactly like the picture. The associate assured me that it would be identical to the picture. It looked nothing like the picture, arrangement arrived at funeral parlor. Called back Avas to voice my complaint the same day. It looked nothing like the picture. Yes it was a heart shape. Color scheme was nothing close to the picture.

I purchased an arrangement of flowers from Avas. The flowers that arrived were not what I ordered. I emailed them with a photo of the arrangement. Their response was "item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel". Snapdragons do not look like roses! I contacted the recipient about the quality of the flowers. I was told the flowers were dry and starting to turn. I wish I would have seen this site before my purchase.

I ordered a $98.00 arrangement for them to deliver to my dear friend that father had just passed away. I gave them the correct address to deliver it to... and a phone number for them to contact along with my phone for any questions. They never contacted my friend's phone, they never contacted me, and they claim I gave them a wrong address. They didn't deliver to their commitment by 4:00 pm because my friend was at her home until 8:00 pm. The next day when I had to call them again to check on why it wasn't delivered they tried to blame me for the address. They said the problem was mine. The only mistake I made in all of this was not looking up the reviews before ordering. I called my Visa... they will credit me my money and go after these dishonest people. Don't use this company. So sad I had to find out about them in such a sad time. Didn't make the whole experience of a funeral much happier.

On 6/30/16 I ordered a floral arrangement to be delivered along with 3 balloons and a stuffed Teddy bear for a total of $111+. ( Please see attached receipt). The next day I received a voice mail instructing me to call Avas. After holding for 45 minutes, I was told that SOME of the flowers, the lavender roses, were not available. After confirming that the lavender vase and the teddy with a matching lavender ribbon would be included, I approved the substitution of the lavender roses with lavender lilies and white spider mums.

I had selected a very particular bouquet for my mother for a special occasion. The bouquet came and it was completely wrong. The colors were insipid (as the recipient described them). When I received a picture of them, I was beyond disappointed that not only the colors were terribly off but the entire arrangement didn't even resemble what I ordered. It was heartbreaking for the amount of money that was spent. I was informed that after all of this, the flowers were not even fresh. They ended up in the garbage days later.

I called Avas Flowers and ordered a birthday floral arrangement for my sister on June 17th. Thank God I asked my sister to send me a photo of the arrangement. To my utter disgust and embarrassment, the bouquet was a kitschy supermarket arrangement with a rainbow assortment of carnations and baby's breath in a standard vases. NOTHING like yellow roses and orange lilies in the modern, square vase that they deceptively advertised. I was appalled at best!! I immediately called Avas Flowers customer service with the photo of my sister's bouquet in tow. I had to call three consecutive times before I could speak to a supervisor. The first two calls, I told the customer service rep that I needed to speak with a supervisor to lodge a complaint.

I ordered flowers from Avas. Selected a beautiful arrangement with all bright colors, gerbera daisies and other bright flowers, with no pastels and no lilies. They were to be delivered the same day on Friday, 7/1 before 5 pm. After 5pm I received a call from Avas stating that the florist did not have the flowers needed to make the arrangement and that I was being "upgraded" to florist's choice and that the flowers would not be delivered until Saturday, 7/2. I was not given an option, just told that was what was happening and offered a 20% off future order. This was not really acceptable to me, but I was not given any choice by Avas. I was clear I wanted no lilies as the flowers are strong smelling and the delivery was to a small hospital room.

For my mother's birthday I ordered flowers from "Avas Flowers". Monday was delivery date. The order was never delivered. On Tuesday, one of their customer service representative offered me a 10% discount, and assured they will be delivered on that day. Tuesday afternoon I received a call from the representative advising me that unfortunately the flowers were not going to be able to be delivered, but, they were ordered to be delivered on Wednesday. By this point, I was so upset. I advised the representative I no longer wanted the flowers, and I want my money recredited back to my account. I was told that when the recipient receives the flowers have her reject them, and my account will be recredited.

I ordered an arrangement to be delivered out of state to a close friend in honor of her birthday. The specific arrangement I ordered was not in the same container per the order information, but it was a beautiful arrangement nonetheless. The customer service representative apologized and gave me credit toward another order. I appreciate the genuine concern from the representative and the credit extended to me. It does not make up for the error from the florist, but it certainly does help, and I continue to patronize Avas Flowers.