Avas Flowers Reviews

When ordering flowers for my mother in law, I purchased an $80 arrangement with express delivery (delivery before 12 pm that day). I first had to call because the flowers did not arrive. The flowers arrived the following day. The order received looked nothing close to the flower arrangement showed online. When calling to express my concern, they said to email a photo over to their contact center. I received an email back stating that the flowers were in their “guidelines”. Every reply I sent back I was tossed to someone else in their department. Finally after going through 3 people, one of the executives emailed me back. He had nothing to say but it won’t happen in the future. I’m so disgusted and will never order for them again.

I ordered flowers for a loved one's funeral service and upon arriving I learned that the floral arrangement was not present. After conferring with the funeral director, I was told that the flowers weren't there. The service representative told me that the deceased signed for the flowers. Which of course was impossible. I was given the run around for 4 days and they continued to say that they were delivered which is untrue. This has been the worst experience ever. I will never use them again.

I had a very poor experience with this company and I take partial blame - I should have researched the reviews other than what they have posted on their site. They have many many terrible reviews! I ordered an Elegant Bliss Basket (which you can find on their website) for my uncle's funeral. I know that most florists reserve the right to substitute so I made it clear to the person taking the order to please NOT send a Peace Lily if there was any substitution because I do not like them and therefore do not want to pay for one. If it was in a mixed basket with other plants/flowers would be the only way I could tolerate it. What did they send? A nonblooming tired looking Peace Lily!!! Not a mixed basket. Just the Peace Lily.

I used Avas to order sympathy flowers on March 3rd, 2018 based on their ad saying SAME DAY delivery. The flowers were for family members who had gathered from miles away to be with their dying parent. Upon the death, they decided to hold a family memorial service since they were all together so thus the urgency for flower delivery from us who were 1000 miles away. On the email confirmation from Avas, there was a tracking button which provided info: March 3, “out for delivery” which later added “waiting for driver delivery confirmation”. March 4: “redelivery” then added later “waiting for driver confirmation”. BTW, some family members were in the home both days. At noon, I called and asked assurance the flowers were being delivered, Mellissa to check and call me back. No call back so called again at 3:45, Iva to check and call back. Again no callback, called Jake at 5:30 and said cancel the order which had still not arrived.

Worst experience ever with any florist. Ordered an arrangement for same-day delivery was received three days later… Ordered an arrangement in purples for a somber occasion and recipient received pink roses which was totally inappropriate for the occasion. On a $64 order all they would do was refund four dollars and change… WORST CUSTOMER SERVICE!! ZERO STARS!

I ordered flowers for my sister the day before they were scheduled to be delivered. There was plenty of time allowed to be notified if something may have gone wrong. I believe this place to be a scam. I happen to come across several bad reviews AFTER ordering the flowers, but was hoping it would still be right. I will never use this place again, and when I called them to ask for a refund, and to inquire about the delivery they told me there was nothing they could do until they spoke with their "designer". I will never use this company again. Very Disappointed and I have never had trouble with anyone else like this!

I ordered my friend a beautiful flower arrangement for her birthday. Since I couldn't make it to see her due to the weather, I thought some pretty flowers would brighten her day. So I ordered an arrangement of pink and purple flowers with a green vase. They called to tell me they couldn't fulfill my order for the day selected, it would be a day late... then that they couldn't offer the flower choice I selected BUT would upgrade for free and find something as close as possible.

I too was sucked into thinking I was ordering from a local Florida florist. I was very specific about what I wanted since my Mother has macular degeneration and can only see specific colors, red, yellow and orange. She received blue and purple flowers which is what I specifically asked NOT to have. So what she sees is a bouquet of grey flowers.

I bought a Sympathy Bouquet of flowers from Avas Flowers, for my niece's funeral home and it showed up totally not like the picture, for $92 you would think that it would have been a nice arrangement, it was horrible!!! I have called Avas Flowers, emailed them, sent a comparison picture side by side, to show how horrible they are and all I did for the past week was get harassed by them stating, "Well that's what the "recipe" you ordered"- I did not order a recipe, I ordered a well-rounded bouquet of flowers! All they kept saying was, we see that it's fine, I was so appalled and then they offered to put a lousy $5 back into my bank account.

I should have been more suspicious than I was. When just ordering the bouquet, I saw that they charged $2.99 for the card. Odd. I foolishly proceeded, because I was tired and wanted to get it done. AFTER my credit card had already been processed, I noticed a $15.99 "Handling Fee" appeared on the final invoice. They had stated "No Delivery Charge." This was a sneaky way to gouge me. I emailed Avas, asking them to remove this fee. They refused. Avas has also paid enough money to have its website appear first, with it customized to look like a florist local to that area. FALSE. It is located in Mahwah, New Jersey. Everything about Avas is both deceptive & fraudulent. DO NOT EVER USE AVAS!!!

I was looking for a local florist in Durham, NH. I placed an order online via Avas Flowers due to their claim that they are local. I called after placing the order to talk about the details of the flower arrangement, and discovered that they are not local at all. I asked for the phone number of the flower shop that would be creating the arrangement, spoke with them, and decided to place my order directly with them.

Extremely poor service; lied about delivery - I am writing to warn customers who are not aware that this company is not a local florist. I ordered a sympathy bouquet to be delivered yesterday. I received an email stating it had been delivered yesterday afternoon. I found out today that it was not in fact delivered until 2:00 today. Use local florists you can trust.

I had ordered flowers for my Father's 70th birthday through Avas Flowers. The ordering went smoothly so I was anticipating a happy Dad. However I did not hear from my dad until a few days after his birthday and he informed me he had received flowers but was confused because the flowers he got were obviously for a man’s lover. I contacted Avas and they continuously cite their return policy. I am angry and frustrated as there is little concern for the mistake they made, just as long as I am informed that they have 24 hour return policy. I am not trying to return anything and am upset that this is their suggestion for their huge mistake! Who sends red roses to their father on his 70th?

I order roses for my wife for our 43rd anniversary to be delivered on our anniversary a week in advance, they were delivered the day before and they were all bruised multimedia layers deep. I contacted them and they said they would send more then and be delivered the following week and again not on the day promised, half of the rose this time had most of the petals pulled off so there was not much left and the leaves were falling off a sign of aged flowers. I paid $108.00 for bad service and bad flowers, they told me delivery dates were out of their control, I guess flowers are out of their control as well. I asked for a refund but they will not do that so I am left to expose their poor service and flowers. Besides this they have false advertising.

Flowers arrived at 2:30 by Outside Delivery. The box was brought in with other packages and thrown in a pile. Flowers were dry, wilted and 3 heads were rotten. When I was able to finally cut them from the box, I had petals, leaves and debris all over the floor and counter. It was a SLAP in the face to receive this junk. I have worked in flowers for years and had I gotten them from a legitimate flower supplier, would have trashed them and asked for a refund. This was the biggest disappointment I think I have ever gotten. If you value your relationship with your partner, DO NOT TRUST THIS COMPANY. Lesson learned and acknowledged!!

On the 22nd of February I ordered a dozen pink Roses for my sister's birthday today the 27th to be delivered to her. She is 4 hours from me. At 1445 I called Avas Flowers to find out where the flowers are. After speaking to numerous people. I find out they will not be delivered until tomorrow. Unacceptable. Poor business practice. Too late to order from another company. My sister's birthday is ruined.

We all order flowers a few times a year, so it probably represents a very valued consumer need. If there was a funeral. Would you want your flowers sent the day AFTER the funeral? Well, for me. It was Valentine's Day 2018. I called AVAS the DAY BEFORE VALENTINES DAY (February 13, 2018). I specifically said that it was imperative to have the flowers sent THAT DAY! Well the manager called me later in the afternoon and APOLOGIZED, he had gotten busy. Was there any way they could deliver it the next morning. I tried to be flexible and nice, so I said it was okay one ONE CONDITION: THAT MY DELIVERY WAS ON THE FIRST TRUCK DELIVERING ON VALENTINE'S DAY. He thanked me and promised me that they would be on that first truck.

I was on the Avas website ordering flowers on February 26th for my Granddaughter's 21st birthday tomorrow February 27th, The website advertised a sale with 45% off, free delivery, and an extra 15% off with a code. I wanted a 21st birthday balloon so I called their number and asked if they had 21st birthday balloons and they said yes. I was going to go back to the website, but the salesperson said that he could do it for me. My items were flowers at $41.99, the balloon at $6.99 and a card at $3,99. Total was $52.97. I was told that they would e-mail an invoice and when I received, there was nothing itemized with prices and a flat $73.49 charge. No explanation. I called their number and spoke to someone who deliberately acted like he didn't understand the reason for my call acting confused as to what I was inquiring about.

I ordered flowers for an employee who was leaving our establishment. Ordered Feb 8 for delivery Feb 9th before 1pm. Paid 9.99 extra for that service. I never received any confirmation of delivery. I inquired with coworker, nope nothing delivered. Contacted customer service - delivery was attempted but business was closed. Never stated what time they tried. The office closed at 12 but was occupied until 1:30. No one knocked and no notice of attempt left. I requested a refund but because they "say" delivery was attempted they can only redeliver.

Ordered flowers 2/24, Saturday, AM, website stated SAME DAY DELIVERY, flowers were not delivered until Monday 2/26. I text after flowers were not received on Sunday and received response that driver was out to make delivery but had not confirmed that he delivered them, I called Monday wanting a refund and they only offered a 10% discount, stating they don't deliver on Sundays, that was not on website. Services were in Porterdale, I specifically searched for a florist on Porterdale and was given Avas Flowers in Porterdale, DO NOT ORDER FROM Avas, they ruined the service by not delivering as on website. Terrible service filing disputes with credit card to stop payment.

I placed an order for a Funeral, and it was supposed to be free shipping but the bill had a handling fee of $15.95, so right off the bat that was false advertising. When I questioned them about it they had a million excuses, and told me I was still getting a great deal. Then the purchase I did make out of desperation, I needed it ASAP. It was a "Same day Delivery" purchase according to their website. It was supposed to be delivered before 12:00 PM on 2/23/18. They contacted me on 2/23/18 in the evening to tell me my order couldn't be delivered, and it would be delivered on Tuesday 2/27/18. I explained that this isn't acceptable. It's for a funeral, and I asked that they cancel my order. They refused to cancel my order. I repeatedly asked why can't you cancel it, and all they could say was, "I just can't." No explanation. They also would not let me speak to a supervisor. Horrible company. Never again!

I ordered overpriced flowers to be delivered to a friend of mine in Oregon. I live in Illinois. Ordered them online with the CORRECT address and APARTMENT number (I have the printed receipt to prove it) and as of today, Tuesday, THEY ARE STILL NOT THERE. Since Friday, they have lied, came up with poor excuses and after calling several times, no results. One of the excuses was that the local florist who apparently produces these flowers, well, it is their fault. Ok? Give me their number and let me resolve this with them. No can do. Apparently these business want to remain anonymous. That is a first and truthfully, I don't blame them. I would not want anyone to know me or my business if the service is this bad. DO NOT USE THIS SERVICE if you actually want to have flowers delivered on time. By the way, you can't cancel your order either. According to Customer Service, they are not allowed to do that...

Used Avas because they had good reviews on their page (which are phony) and they appeared to be local (they’re not!). I received no invoice or e-mail confirmation. I had no way of knowing if flowers arrived, & the flowers were not delivered in a vase with clear wrap, they were in a brown box! Just what your wife/girlfriend, etc., doesn’t want! I will never use them again! They could care less that I was dissatisfied!

Placed an order for flowers and within 10 minutes received an email that they would not be delivered on that day and this was on a Friday. They stated they could deliver the flowers on the following Monday. I immediately tried to cancel the order which was completely impossible. They never delivered the flowers. They charged my credit card plus an additional $16 that was not discussed on the website. Almost $100 and no flowers. I have contacted American Express and they are filing a claim against the company. Do not use this company. It’s a sham and a scam. They are not a locally around United States company. When you call the number, these are barely English-speaking telephone operators.

I was looking to send flowers to a friend in the hospital that is out of state. I looked up "local" florists for her city and state and Avas flowers came up. LIE #1. They are NOT a local florist! I even asked the guy if he was close to "the hospital" and he said "yes". I also mentioned to him that the website said there was a code for free delivery, But that I could not order from the website as I was not sure of the exact address. And asked if I could use the code for free delivery on the phone and get free delivery. He said "yes". I went through the ordering process and when it came to the end and I gave my CC # he gave me a total (which was the flowers I ordered. Even ordering the deluxe version as I was not going to have to pay delivery charge). I then headed to work.

I ordered these flowers online the day before my aunts funeral. I made sure I got it in on time and when I called the next day to find out if they had delivered them they informed me that they couldn’t do it because they couldn’t find anybody in the town that the funeral was at to have the flowers done. I am so disgusted because I could not get up to my aunt's funeral because of the roads and the weather so I wanted to at least have something from my kids and myself at the funeral and they couldn’t even do that. All they could say was, "We are sorry. We can have it delivered to her home." Really. She just passed away you idiots. Do not order from these people. You will regret it. They are the worst!!!

I found this website that said they could deliver that same day so I decided to order through them for my mom's bday. The order total came to $38 And I completed the checkout and then on got my paid invoice which there had been an additional charge for service and handling for $15.95 but it didn't say that before I completed the checkout. I called them and told them they have unethical business practices and they argued with me. Then a few hours later I got an email saying they won't deliver that day but the next. I called them back and said I want it delivered today as promised. They didn't care at all when I called to complain. They said they already waived the $15.95 fee and that was good enough. Lastly, my mom got her delivery the next morning and it looks nothing like I ordered. This place is a scam and I'll be calling my bank. I have attached pictures of what I ordered and what my mom received.

I ordered early morning for my daughters birthday. About 3 I asked her if her gift showed. She said no. At 5 I called them, 10 min. on hold, I called back, on hold another 10 mins. to find out they can't DELIVER for 3 more days. WTH. So now no gift showed up for my daughter, she sat all day waiting for something to be delivered. Thanks for ruining my daughters birthday surprise. Never again.

On 2/17/18 I ordered and paid $81.13 online to Avas Flowers for an all white sympathy arrangement to be delivered on the same day. I was called back saying they did not have the exact flowers, but would offer something of "equal or greater value." I agreed. Then they stated that they could not deliver the arrangement that day. Below are photos of what I paid for and what was received. How does a floral designer substitute red roses and purple flowers on an all white sympathy arrangement? It looked like a cheap grocery store bouquet, not a $69 arrangement that was ordered not to mention a $15 same day delivery charge that was not honored. Customer service was rude and unwilling to resolve the issue except for a 10% credit which was not acceptable.

Took an order promising same day delivery - also sent me email confirmation for delivery -- without delivering it! I have been calling numerous times - and been put on hold for hours too without any status. They just say... "We need to ask our designer, need to check and let you know etc etc." It's a nightmare. I wish I had seen reviews earlier.

My boyfriend placed an order for delivery on Feb 12th for Valentine's Day and I have yet to receive them. When communicating with them...I don't think this company is even based here in the US. Very disappointed he wasted his money.

I ordered 8 stem "Birds of Paradise" for my elderly aunt in Connecticut. They were delivered but after 2 weeks & 3 weeks they never opened and now just beginning to shrivel without opening. I called Avas and told them and said I would give it one more week, still nothing. 21 days later called to ask for a NEW delivery for better customer service, they refused unless they delivered the same flowers. NOT INTERESTED. How can one deliver closed bud flowers and expect them to flower in 48 hours? This is a tropical flower. DISGRACEFUL COMPANY.

Lying cheats offer free delivery then charge $16 handling after getting your credit card info. They slip it in on the last page hoping you won't notice. Be warned, handling charges will pop up at the last minute despite your 20% off coupon and free delivery click bait to drag you in. Now a scumbag has your credit card info and your personal info. No way to clear it out even though you don't complete the sale.

I placed an order for a particular flower arrangement to be delivered on a certain day and time. I was told I would receive a notification when the delivery was made. I never received a notification so I called the company to find out why my arrangement wasn't delivered. The very rude customer service rep told me there was a problem with getting my flowers and that they would "try" to deliver on the next business day. I asked why they didn't call and tell me earlier so that I could have had time to either change my order or cancel and call a different florist. He had no answer for me and said he didn't know. I told him that since they did not fulfill their end and did not deliver my flowers, as promised, that I would like to cancel my order as I no longer needed flowers to arrive a day late for a special occasion.

I chose Avas Flowers specifically because I like to support family-owned businesses. I found them online, but didn't place an order online – instead I called to discuss floral options with a salesperson. This was a very special, very important arrangement for a cancer patient. I wanted the biggest, brightest bouquet of carnations (the recipient's favorite flower) that I could buy for my budget. I even asked if we could forego the vase in order to afford more carnations in the arrangement (and have them wrapped in paper or plastic).

I ordered a flower arrangement from Avas online because it advertised same day delivery. They did not deliver same day, and only notified me the next day that the flowers would be delivered three days later. I called to try to cancel the order, and the customer service rep kept telling me they could not be cancelled. Terrible service. Will never order from them again!

When we placed this order on Friday, 2/16, we were told that it would be delivered on Saturday 2/17 by 11 am without a problem. There was no hesitation in placing our order. There were plenty of other flower shops to choose from, but we were confident that Avas Flowers would be the perfect fit. We ordered a large red and white floral spray ($197.90 was our final total). These flowers were ordered for a very dear family friend's memorial service. We couldn't make the service due to being out of state and having other obligations, but we wanted to be sure our family sent our condolences with a beautiful arrangement.

I ordered flowers and chocolates for my girlfriend for Valentine’s Day. I ordered with ample amount of time due to a busy holiday. They promised the order on February 13th. I did not receive until the 15th. On the 14th I emailed to cancel my order and didn’t hear back for 3 days. And when I did they basically said, "Too bad we don’t guarantee anything and no refund." Very disappointed with customer service, lack of professionalism, and overall quality. There are many other flower places that are spot on and blow this company out of the water. Don’t waste your time ordering from this sorry company.

On 02-12-2018, I ordered TULIPS, which were listed as in stock on their website, for delivery 02-14. On 02-13, I received an email stating that my order was being changed to ROSES which I did NOT want. On 02-13, I called and emailed to cancel my order (I have phone logs and a copy of the email) - this was within their allowable cancellation period. Despite this, they delivered ROSES and refused to refund my purchase price. I explained to their billing department that I have copies of the email and phone logs, but they don't want to hear it. They state that their policy is that they can change color and style.

We ordered a $200 flower arrangement to be sent to my best friend's memorial service. They texted us 1 hr before it was to start to inform us that they could not finish on time... We said, "Ok can you get them there an hr late?" After 20 minutes or more wasted they inform us they are out of flowers!!! They offer to send a plant instead! A PLANT!!! I call and they say they are sorry hope this doesn't happen to you again. What? How many times does a person die??? They offer to send a fruit basket to the family instead... At our expense! What?! I am devastated to say the least!! There is no way they could make this right!! They could have called yesterday and given us time to contact a different florist!! This is unforgivable, unbelievable and beyond!!! Don't ever use this company for anything!!! My heart is broken!!! They offered a partial refund!!! Are they nuts!!!

We all learn from our mistakes and ordering from Avas was truly a big one. I was lured to their website as I earned points from a previous delivery but I could not use those points until I reached another level. Then I was pleased to see that my order would include “free delivery”... I didn’t notice the small faded print that stated taxes and other fees could apply. After I made my selection and got to the checkout there was a $16.95 charge for "shipping and handling," I should have stopped there but in need of this delivery on Valentine's Eve I pressed submit anyway. My total was nearly $92 and I had upgraded my order of Roses and Carnations based on the picture provided.

I have never had such a hard time ordering flowers not only was I constantly put on hold to check and see if they could do blue vase, etc... It was a nightmare and to top it off it was not what I ordered. It look liked garbage and I paid 100 dollars. I wanted a blue. They gave me a clear. I wanted baby's breath and they gave me none. I can go on and on about how bad they were. Then I sent 4 emails with my phone number and finally got a email to contact them. I even sent a picture of how they didnt do what I asked and it looked like crap. This is not a family business. It's a online ordering. So instead of sending my sister the flowers I wanted they wanted to give me 10 percent on future order. I told them there will be no future order so no need to give that to me and that is all they would offer. DO NOT USE THEM. I don't normally write reviews but I don't want anyone to get suckered into using them... I should have read the reviews first.

My parents ordered flowers for me to be delivered on Valentine's Day. The flowers arrived TWO days after Valentine's Day. I was on hold for over 30 minutes when calling in to inquire about the order, was told that someone would call me back the next day between 6-7pm... Never received the phone call. I would not recommend this florist... EVER!

I called to order flowers from MI. I thought I was calling a shop in Naples FL. After ordering, something just didn't seem right. I called to cancel and was placed on hold several times until the calls would time out. I was told I could not cancel the order ($75 for 10 tulip stems). It was for the next day, so I didn't understand why it could not be cancelled. It is a call center in New Jersey. I spent 75 minutes on different holds. Finally they agreed to a partial refund of $59. We'll see.

Nice flowers. Horrible customer service. I ordered tulips, they substituted roses. This did not work for me as my wife is allergic to roses, so she could NOT keep them. This was not a matter of choice as she had an immediate allergic reaction to them. The first representative I talked to offered me a 50% refund and would not budge on that. I asked for tulips when they became available – no. I asked for an alternate delivery of something else – no. She kept trying to quote policy from the website. She even suggested I was at fault for not notifying them in advance she was allergic to roses. I told her I was angry and that I would call back. So I reviewed the policy online and called back. The second representative also offered nothing to compensate me and finally I was forwarded to a supervisor. He asked me what was wrong with the roses I received.

I would not EVER recommend Avas Flowers or even order from them ever. I had ordered a bouquet of floral arrangements for a significant other on 2/13/18 and it said same day delivery and suppose to be delivered 2/14/18. Yet it wasn't delivered and said rescheduled for 2/15/18. Still wasn't delivered. I called them since 2/14/18 to ask about the status and they told me they had to get a hold of the designer and driver. Never had a response because apparently they didn't answer so the lady on the phone told me that she will call back to give me an update and she never did. Then today 2/16/18 which is 3 days later I called and they said the item was delivered but I said how when the school is closed.

Paid extra fee for the timed delivery. Arranged the order few days prior to make sure the flowers will get there on time for Valentine... and no flowers for my fiance. Help! They are criminals and scammers. I ordered flowers for my fiance on Valentine's Day and was promised delivery on that day. As of this writing, I am out $106 and still have no flowers. I will not let this rest. There are thousands of consumers in the same position. This company has scammed so many people. I will escalate this case to all instances I find eligible.

https://www.avasflowers.net. I placed two orders where a delivery was missed. One was flowers for my best friend's father's funeral. They had 3 days to deliver a "same day delivery". The 2nd was Valentine's day flowers for my niece. Again, 4 days to deliver and nothing arrived. No call, no email. I called them and got "we were busy delivering other people's flowers" and "we'll get around to it". I asked the gentleman to return the $18.99 "shipping and handling fee since it was not delivered as promised. The request was refused. Avas Flowers is NOT a company that I would do any business with if you expect their "Satisfaction Guaranteed" promise and any delivery dates to be honored.

Ordered flowers and paid for delivery before one pm. They were not delivered. I was not able to contact the company until the next day. At the time I talked to them, the flowers had still not been delivered. I told them that a next day delivery was not acceptable and requested a refund. They were unwilling to do that and suggested that they might refund the extra amount that I paid for express delivery. Their attitude was that they didn't care.

I ordered flowers last week to be delivered by last Friday. The flowers were delivered but, to the wrong address. We called and were told that Avas would get a new arrangement (not the same one because they didn't have the flowers) but get a new arrangement out Saturday. This was not delivered. I didn't call the my friend till Tuesday to check on the flowers and found out they weren't delivered.

I am very disappointed with this flower company. My boyfriend tried to order red roses, chocolates, and balloons for me this Valentine’s Day and not only did they not arrive on Valentine’s Day but they were not even what he ordered. I received 12 yellow roses in a vase and a card that was not even written in complete English. This has caused a great deal of frustration and disappointment for me and my boyfriend. They denied our refund and have not done anything to reconcile this issue. Terrible flower company.

I ordered flowers online. I have never had a problem ordering online. Flowers have always been pretty and on time. Well this time, they were on time but the flowers were dry and wilted and it wasn't the bouquet I requested. I know the actual selection is at the florist's discretion and what they have in inventory...but Sending dead and dying flowers and charging me over 100$ for it is not ok. The flowers were discolored, the few roses were wilted and if any of the flowers were touched or the vase moved, petal fell off. I called customer services and was on hold for an hour. When I finally spoke to someone I am put on hold again, they come back on the line and state they talked to the local florist she they claim to have use fresh flowers.

I order Flowers online with delivery and they charge me $135.00 for my order, I was waiting for the flowers since 11:30 but they never show up there when I call they say it's Valentine's and we are really busy probably we get your flowers tomorrow, they not offer me to receive them at home or any other option. After all the discussion I told Erick ** "the manager" to just put my money back in my account. He say he need to charge me $18.00 for free so I'm not get my flowers, I wait for 2 hr outside my wife's job so I can go there and surprise her with that. My whole Valentine's Day was destroyed and I'm still have to pay them for all this, that's wrong. I not recommend no one to order anything from this Avas Flowers. They not respect how important is for people get things done the right way!

Second time I used Avas and should have learned the first time! Both times I ordered flowers through Avas, they were not delivered on the day they promised to deliver them. The second time I even paid the extra for delivery before noon but they still were not delivered. It may be just a minor business thing for them, but it was a huge heartbreak for a 16 year old girl to be the only 1 not to get a valentine (especially when she really should have but Avas failed to provide a service that they promised and were paid for!). I should have learned when I had to explain on my anniversary why my wife didn't get her flowers, but now they screwed me over with my daughter. I will never use Avas again and will STRONGLY recommend to everyone to do the same.

I ordered the day before Valentine's Day to have flowers delivered on Valentines' Day to an LA address. I received no email confirmation of my order but when I log into the website, it shows my order confirmation, etc. I called on the day of Valentine's Day at 4pm PST and the customer service associate told me that unfortunately the designer did not even prepare the flowers for me. She said she can't do refunds because it's on a "holiday" and it will be delivered February 16th.

I ordered 12 red and 12 white Roses on February 9 to be delivered on Valentine’s Day. However, the morning of, I received an email in my spam folder that said that the flowers would not be able to be delivered because they did not have any white flowers in stock (Maybe have some extras for the busiest day of the year for flowers). After I called, they told me that they had changed my flower order and it would be delivered at the recipient’s office sometime that day. Around 3:00, I called Avas Flowers and was told that my order would not be able to be delivered on Valentine’s Day, however they could offer me free shipping for sometime on February 15 (I already had free shipping on the order). Then the person I spoke with backtracked and guaranteed me it would be delivered by 5:00. 5:15 comes around and still no flowers.

My fiance ordered flowers for me for Valentine's Day and they came a early and some of the flowers where withered. He called them and they said they can deliver up to 2 days before or 2 days after. So they were supposed to send more on Valentine's Day due to the flowers did not look fresh and they told him they would be delivered within 30 min when he contacted them about the delivery. Now they say they will be delivered on 2/15. He will never order flowers from them ever again. They are horrible. If you want your flowers on a certain day and or time do not waste your time with this company. I would have given them no stars but could not.

14/February. This company is terrible. The service is fail. The flowers to my wife never come and they do not want to do a cancellation. Is very bad, bad, bad. Company. I hope that close for unresponsive.

Avas Flowers is a horrible company. The website leads you to believe they make deliveries ON TO an Air Force Base when in actuality they can't get past the front gate. Then trying to verify anything or get any form of support is impossible. It's 2018 and they can't respond to an online chat message and their phone system is a joke. You can't hear the person on the other end ever. The best part is when you are finally frustrated and just want to cancel the order, NOPE SORRY they don't allow that.

I ordered flowers on Valentine's Day 2017 and paid for expedited delivery because it was only a day or so before Valentine's Day. The company guaranteed that the flowers would be delivered by 1pm but could possibly be on Feb. 15th, which was not ideal but went ahead with the order. They did not deliver on Valentine's Day nor the day after. I was completely irate and demanded a refund. You find out AFTER you place the order that orders placed within 4 days of Valentines Day may not be delivered until up 4 days after the holiday, when they send you the confirmation email. What's the point of receiving Valentine's flowers 4 days later? Why allow people to pay for expedited shipping? I received a refund but the damage was done. I would not recommend this company, especially around big holidays like V- Day.

My experience with Avas Flowers has been total misleading! Even when I spoke with their representatives on the phone, they hung up on me and they told me that there was nothing they could do for me. Do not use this company if you want flowers to go to someone you love in time a timely fashion!

I decided to place an order with Avas Flowers for Valentine's day more than 24 hours before Valentine's day. I decided to cancel my order about an hour or so after placing the order. Upon canceling my order they were informing me that they will give me a refund on the flowers but will charge me $18.xx for a service fee that was not mentioned in their policy on their website. I have reached out to the manager and he told me that it was there but upon researching their customer service policies on cancellation it doesn't mention anything about being charged for a service fee even if you cancel within 4 days of Valentine which I cancelled about an hour after placing an order more than 24 hours before Valentine's day. What I was being charged for was never in their policy and something they lied about and put in there on the spot just "because it was in the holiday".

I should have done a search for AVAS FLOWERS before we went through this exercise... My wife and I ordered a large spray of flowers to be delivered to the funeral of her Aunt. We received an email confirming the order, but the content of the card and the delivery time were wrong, so my wife called to get the information updated. It took forever to get the issue resolved as the service representative could not speak English very well, and wouldn't listen to my wife.

Worst company. Ordered retirement flowers for a friend. The flower arrangement, when delivered, contained some wilted, some broken, and some moldy flowers. When I called to complain they agreed to send another identical arrangement the next day. It never come. Finally, a replacement came 2 days later and this one contained flowers that were dying and it was a totally different arrangement. Customer service and supervisory staff were rude and provided conflicting information. Save yourself some frustration. Go to a different florist.

I called to order flowers from Avas florist in Lake Grove NY this morning. It was the absolute worst customer service I have seen in 60 years. I am at loss for how to describe the transaction. The women who took the order kept trying to get me to order what she wanted me to order, not what I wanted. I ordered a fifty dollar arrangement but after she got my credit card number the total was a hundred dollars. I asked how my order went from fifty dollars to a hundred, she said, "We give you free delivery!" I said, "How am I getting free delivery when my order went up 50 dollars", she kept mumbling, "All florist have a 25 dollar upcharge fee." After several minutes of her repeating that phrase, I said, "Just cancel the order." She said, "I give customer service." I was placed on hold and no one ever came back. I called back two more times and was placed on hold. In the meantime she charged my credit card even after being told not to.

I order flowers for my daughter who was very sick and missed her first school dance. They never were delivered. 8 calls and 2 e-mails later I was told by a CSR that they would resend them. I declined. I requested to have pending transaction cancelled. I was placed on hold for 20 min. CSR returned told me it was no longer pending and they can offer me a credit. I explained I wanted a refund and requested to manager! CSR told me they were all busy. By this time I was out of patience! I told them I expected a refund or the charge would be disputed. I was told the reason the flowers were not delivered was due to a problem with website so they would offer me a credit or another delivery! Again in a louder tone I demanded a refund and explained they were fraudulent by making it appear they were local in the first place that I was giving them one last time to make it right.

I went to the store to look for an arrangement for a birthday. The florist was willing to make whatever I wanted, but showed me one that was already prepared, and it was just gorgeous. I needed help to get out to my car, and she brought the flowers out once she saw that I was settled in my car. She went above and beyond her duties that day, performing excellent customer service, not to mention the gorgeous flower arrangements that they had on hand for me to choose from! I will definitely be back again and again as a result.

I ordered 3 dozen Roses to be sent to my wife which I was told they could be delivered same day in about 3 hours. Come to find out they call me 5 hours later asking for 50 more dollars after spending over 300+. This is a bad company to work with their baiting and switch on their customers. They did nothing to try and fix the situation so this ruined the special day I had set for my fiance. This is a horrible company and I will not repeat never do business with this company again. After speaking to a manager telling me that they raise prices on roses for Valentine's day and it's not even Valentine. Men save your money. Go somewhere else. You're going to get ripped, robbed and taking advantage of. Worst company ever. I wouldn't buy flowers from here for the dead.

They are just people on telephones, they do no flowers, you give them $100 and they call it into a local florist for $50 and they never touch the arrangement! Then you get a $40 dollar arrangement, because of taxes that florist has to pay and delivery fees---GREAT DEAL Huh. Call a local Florist and ask questions, you'll get your $100 arrangement!!!

I called to place an order, but before placing the order, the first questions I asked was, "can you deliver flowers before 11:00 am tomorrow morning?" After giving the zip code, I was told "yes". So I placed the order. I received a notice at 6:50 PM that the order was delivered at 6:49 PM. A far cry from 11:00 AM. On 2.9.18, I received a survey request at 12:01 AM 2.9.18. I gave a negative review and reviewed and email back at 6:46 PM stating I could receive a refund or new product if I respond within 24 hours. I responded at 7:23 PM to say I would like a refund.

This company says they are a local florist, but they are not. They are based overseas. Like many others, I fell their scam to get flowers 50% off. When I went to my hairdresser, she told me about the problems she and others have had with Avas. Problems include intended recipient not receiving the flowers and the flowers being very low quality. I called them to cancel my order which was not to be delivered until three days later. They told me that they could only give me a partial refund (about 70%). The remaining 30% they had to keep because the order had gone to their designers. There was no designing to do. This was an arrangement right from their website. I intend to call my bank and get a full refund.

I ordered an arrangement for my niece in the hospital from a picture online which I was directed to from Avas' staff member taking my order online. My niece sent me a picture of the flower arrangement which was NOT what the picture online looked like. Flowers were NOT what was advertised or price worthy. The yellow roses were open almost fully and it was a very sparse arrangement NOT like the full vase of flowers that was shown online. I was extremely embarrassed by this arrangement. I do not recommend you order from this company.

Ordered 2 poinsettia plants over the holiday. They arrived at their destination withered and brown with an orange clearance sale sticker on the planter. Avas never responded to my calls or my 2 emails. DO NOT USE AVAS.

Ordered from this company because they professed to be a family owned business for 30 years. NOT TRUE... this is an internet company with a customer service center that has no authority to give refunds. When you speak to a manager they will give you everything except 10$. So cancel with your credit card company. There are almost 2000 complaints online for AVAS FLOWERS. I fell for their ad and I hope no one else does. They even sent me an email saying they delivered the flowers when I knew the company had already closed for the day. HELP ME PUT THEM OUT OF BUSINESS...

Ordered flowers for my mom's birthday. They advertise as though they are a local florist in the town where she lives. Prices online look great. However, in the fine print, it tells you that what you see in the picture is actually their next step up even though the price is their basic. MISLEADING ADVERTISING! Next, even after I agreed to the additional $10 dollars to get what was in the picture, they still tacked on an additional $16.95 handling fee. I should have canceled, but she assured me that every other florist charges a handling fee and I was in a hurry to get them delivered that day to my mom so I moved forward. Before the transaction was finalized, my $39.99 dollar advertised bouquet was $71.51 to get what was pictured. When I talked with my mom later in the day, she didn't mention the bouquet, so I KNEW something was wrong.

NEVER EVER EVER EVER EVER buy from Avas. We ordered a bouquet appropriate for a funeral we attended last Saturday. When my husband arrived at the local florist to whom the arrangement was sent, the bouquet was frankly a joke. It was about 1/3 of the size of the one we had ordered, and would have been a huge insult had we brought it to the funeral for display. The florist said we needed to take up the matter with Avas. They also said that they have had MANY complaints from customers who have ordered from Avas. To add insult to injury, I have called Avas many times since last Saturday--today is Wednesday, four days later--only to be told we could have a $10 credit, we could have rewards points, they could redeliver the flowers, blah, blah, blah. HELLO!!! THE FLOWERS WERE FOR A FUNERAL!!!

I ordered the "premium" Peach & White sympathy spray for my sister's funeral with the sympathy card $3.99 and two sashes $9.99 each. The picture depicted on the website is of the "deluxe" arrangement and has approx. 50 flowers in it. The arrangement I received as the "premium" arrangement had approx. 35 flowers in it! It also had a sloppy handwritten card pinned to the ribbon bow and NO sashes! Instead they glued and stapled the words Beloved Sister and Aunt to the ribbon bow! Very very poor quality! For this, I paid $204.00!

We placed an online order for same day delivery of flowers for my brother's calling hours. Avas Flowers website showed same day delivery to East Palestine Ohio where my brother lived and the funeral home handling his arrangements is located. We placed the order at 12:24 on Saturday 1/6/18. The calling hours for my brother were Sunday 1/7/18 from 5 pm to 7 pm. We live three hours away from East Palestine and we did not arrive in town until Sunday morning 1/7/18. We went to the funeral home and did not see our flowers. We spoke to the funeral director and she said they did not receive our flowers on Saturday or so far on Sunday.

Horrible. I️ ordered balloons for my 6 yr old granddaughter. I️ was told she would get 20 balloons. She got 8. I️ asked for polka dot. They said they would try - she got orange, green, yellow??? She’s in first grade. Maybe they could have thought about that and sent pink and purple. Her name is Addie - I️ spelled it 2x. The card said “ADDIEA”. Overall nightmare - they’re not local and they don’t try to make it right. Don’t use them!

This is nothing but a foreign call center. I ordered a birthday bouquet for my daughter who is away at college and this was the first time she would be apart from us on her birthday. I called on January 31st, two days before her birthday. I asked several questions before I placed my order with the expectations that it was a local company in New Jersey and had experience delivering to colleges. On my daughter's birthday, I got an email stating the delivery was made. I talked to my daughter and she never received the flowers. I called right away but was told they had to look into it and would get back to me. No one got back to me and when I called on the 3rd. No one had looked into it and I was told the same thing as the day before that they had to talk to their designer and would get back to me. No one got back to me.

I ordered a bouquet for my sister's special birthday. I was led to believe they were in Ohio and I was calling a local florist. I was lied to and told I was speaking with a floral designer. The flowers arrived and were a complete disappointment. Carnations looked half dead, roses were not long stemmed as promised. Refuse to do anything to correct the issue. Why would I want a $10 credit to a florist that clearly does not care about customer satisfaction. NEVER use them!!!

My friend's husband's mother passed away a couple weeks ago. I do not live anywhere near them and am not familiar with any of the florists near their home. I searched florists near their town and chose Avas Flowers. **BIG MISTAKE** I ordered a sympathy bouquet for $69.99 and requested same-day delivery with a specific note on a card to accompany the bouquet. I received a text at 3:00PM that afternoon saying the flowers were successfully delivered. I spoke to my friend a week later and she said they did not receive any flowers. I called Avas the next day and spent over 1/2 hour on the phone with a representative. I found out they used a local florist that claimed to have "successfully delivered" the bouquet and even got a signature. Spoke to my friend again and it turns out, the flowers were delivered to the WRONG address, there was no special message on the card as I requested, and no one signed for them as the residents were away on vacation!

I went online to place a order for sympathy flowers to be delivered to North Las Vegas. After placing my order with all the info, I was informed that I had to verify my info for security on my credit card. I called in and did this. Somehow they changed the delivery address to my billing address. Not only were the flowers not delivered correctly, I got a call from my local florist about delivery. I was informed that Avas is only a telemarketing flower gathering company and NOT a florist. I was also told that I overpaid for the lily plant from what my local florist charges. I was unable to reach anyone by phone yesterday afternoon when I learned of their mistake. I called this morning and was informed they are in New Jersey and not in Las Vegas as their ad indicated they were a local florist. I was on the phone for over 30 minutes trying to get my order delivered to the correct address. They told me that I would have to pay an additional $10.95 for delivery.

I ordered flowers for my daughter's birthday. Ordered Deluxe with balloons. Received the smallest arrangement, missing most of the flowers pictured and NO BALLOONS! HUGE DISAPPOINTMENT. I DO NOT WANT A CREDIT. WANT MY MONEY BACK.

I paid for a flower arrangement billed as deliverable same day. The address I chose was less than 5 miles from Avas. After checking the status multiple times over the day, two hours before the promised delivery time I was informed they would not meet the promised deadline.

I ordered flowers for my daughter’s birthday on a Saturday morning. The website said free same day delivery. I got a phone call saying the flowers were not available but they would substitute a premium bouquet of a dozen roses. I declined as the flowers I ordered were much prettier and more expensive than plain roses. I said to cancel the order and refund my money. All of a sudden they were quite sure the order could be filled. Then I got a second call trying to convince me to go with the roses. Again I said to cancel and refund if the flowers ordered could not be delivered. They assured me my order would be filled as ordered. The third phone call I received said that the order could not be delivered until Monday. The flowers never got to my daughter’s home until Tuesday and look nothing like what I had ordered in quantity or quality. Lesson learned. These people take bait and switch to a new level.

On 1/27/18 I had a floral arrangement for a family member delivered to the funeral home. When I ordered it online a few days earlier I chose an arrangement with a nice reusable urn to be kept as a keepsake. What I received was some ok looking flowers in a paper mache throwaway pot. Cheap, tacky and ugly, actually embarrassing. I contacted Avas Flowers and was told the type of container isn’t guaranteed. I can live with that as long as something comparable is substituted, not a throwaway piece of crap though. Avas offered a small store credit, so small that I would have to add more money to it in order to make a purchase. That is a SCAM to get me to spend more money at their business. After reading other reviews on Avas Flowers I see a whole lot of negative reviews of Avas Flowers. So my message to others is DO NOT PURCHASE FROM AVAS FLOWERS.

On behalf of my family I ordered a large flower spray on a display stand from Avas to be delivered to the graveside service of an old family friend. To our dismay, at the service there was no large flower spray or any flowers at all delivered from Avas. (There was a small potted flower arrangement there that had yellow roses and white carnations that my spray order was supposed to have. I thought that might have been the Avas delivery, but I found out a week later from the deceased's family that arrangement was from the deceased's cousins in Texas.) I contacted Avas immediately after the service to complain and after a week they sent me a picture of the spray that had supposedly been created. While the spray in the picture matched what I had ordered, I told them that the spray was not at the graveside. They could not give me any reason for why the arrangement was not delivered to the graveside, nor where it ended up.

Placed order online, website has great rating (obviously fabricated) and guarantees same day delivery. Placed order on Friday before noon, by Tuesday of the following week after 2:00 order has still not been delivered. Only phone number is to some call center. The people there (probably not in the US) "can't get a hold of their local designer". Now told it's been over 24 hours so I can't get a full refund. These people are a scam! Call a real local florist, but these people are not it!

I ordered a Premium Floral Harmony at an additional cost and 2 balloons. Received 1/3 of spent droopy wilted flowers. The order was $104.00. This arrangement would have been on the bargain clearance like at Wal-Mart. I am abhorred that they will not rectify this situation. The good news is I have PROOF of what I ordered and what was received.

I ordered a sleeping beauty vase with flowers for an infant. They promised me pictures but never saw one thing. I got a thank you note but no mention of the special vase I paid $30 extra for. Very unhappy.

Flowers never delivered. Ridiculously long wait times to get customer service. Apparently from another country, their English was terrible, obviously reading from a script. Said the flowers were delivered but they clearly were not. Said they would have to call me back about issuing me a credit. WTF, $70 charge and it's apparently going to be a battle with these folks. BUYER BEWARE!!! These people say they’re local florist, that’s BS.

Avas Flowers purports to be a local florist. They are NOT. I needed flowers delivered to my brother who had gone through open heart surgery. I was unable to be there and needed the flowers delivered at a specific time. One local florist was honest with me, and said they could not deliver at that time. I called Avas and they assured me they could deliver the flowers on the day and time I requested. I let them know how important it was that the flowers were delivered at that time on that day. They did not deliver the flowers until two days later. And they forwarded the orders to the same local florist who told me they could not deliver on the day I wished, and charged a LOT MORE. Avas is a national network that simply sends the order to a local florist and charges a lot extra. They make promises they have no intention of keeping. Do NOT use this florist.

Paid extra for earlier delivery. Was delivered LATER than if no extra $ paid. Delivery interrupted a funeral, which was why I paid for earlier delivery. Refused refund; given credit for another purchase. As another complaint said, this appeared to be local however, was not. This company has false advertising. There are no good deals to be had.

Ordered flowers and chocolates for my elderly in laws. Only the flowers were delivered. Called Avas Flowers and was hung up on twice and received no conclusion. The CS person was nasty on the phone and said they had to contact the designer to check into it. No response in an hour so far.

Never order from this business; they are terrible! I placed an order on 1/11/18, and they GUARANTEED delivery no later than 1/14/18 for my mother-in-law's birthday. I received a call back from them on the same day the flowers were ordered, from someone needing to confirm the address. I confirmed. Then, I received a call on 1/12/18 from someone else wanting to confirm the address! I confirmed AGAIN, and that person also confirmed the flowers would be delivered by 1/14/18. Then, I received another call on 1/15/18 from someone needing to confirm the address AGAIN, even though I had been assured the flowers would be delivered by 1/14/18!!! When I asked why the flowers had not already been delivered, I heard a bunch of gibberish that made absolutely no sense at all (of course, not English speaking!), along with a lot of worthless apologies and assurance that the flowers would be delivered THAT DAY!

Best friend deceased. Order $76+ for flowers for memorial Sunday. Flowers delivered to church. DGT I sent them too. Told me I was going to be upset when I saw them for money spent. And she was right. I was humiliated. THE person I sent them was upset!! Do not order from these people. I called Avas today and they offered to give back $10. I refused this cause the damage done. Cannot be undone now. This has upset me to tears. Never have I been this upset in my 71 years with a florist company!!!! Don’t order from them. This was very important to me.

I found this vendor by a search that showed florists who did same day Sunday deliveries. I was assured of the Sunday same day delivery and charged for it. When I called later on Sunday to ask about why the flowers weren’t delivered, I was told that the local florist did not have Sunday delivery. When I told a sales rep that I was assured of Sunday delivery, she told me that the company wasn’t responsible for their local florists' policies and offered me a 10% discount on my next order. This is false advertising.

NEVER... NEVER order from this company. We sent a very nice funeral arrangement, well we attempted to have it sent. Flowers were never sent and when I called AVAS Flowers they give you the runaround and IVAN is truly rude and was no help at all. They will not stand behind their Customer Service Policy, should be a full refund if flowers did not get delivered. AVAS will tell you they can't do any refunds. Good luck with talking to anyone that claims to be a Manager or Supervisor. WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!

I ordered flowers from Avas. They came, my wife was thankful, I was excited to see them when she came home. Imagine my disappointment when I saw what was delivered. I kept walking by and seeing them. In a vase I could have bought at the dollar store. The balloon was half inflated. The flowers though pretty were so sparse. I could have them at Wal-Mart or Winn Dixie! I expected a better quality bouquet! When I decided to voice my complaint I was told to send a picture, which I did. I only to be told to send again in another format. A runaround! So I finally get A response it's, "Oh you didn't complain within 24 hours!" Wow!! Never again!

I placed a order on Jan 17, 2018, I had to speak to 5 reps and they could not give the status of my order & it was suppose to be delivered on the date above. At 10:15 today I held on a call for 10 minutes & was told they can't send the basket I ordered & want to use a vase, I said NO. So finally after holding longer I was told the basket would be delivered today. We will see if that is true or not. I don't think this was very good customer service at all.

Pictures say a thousand words. I ordered flowers online for a dear friend who had just lost her mother. I put the order through at Avasflowers.net. They called me to let me know that the particular flower that was in the arrangement was not available. I OKed a substitution. I OKed a different vase. I understand that certain things are not always available. But I did not expect what my friend received. Avasflowers.net's customer service was VERY unhelpful when I spent over 30 minutes on the phone trying to get this resolved. Basically told me tough **. They even told me I authorized the change and that it was reviewed on the recording, but refused to let me hear the recording. They tried to tell me that the arrangement was actually an upgrade from what I ordered! Laughable! I am hoping that this review will make people will think twice about ordering from them.

I placed my order several days before the delivery needed to take place. I spent a good deal of money so I was shocked to find out that the flowers were not delivered. I called first thing the next day and the company said that they would deliver the flowers that day. However, they did not. Three days after the scheduled delivery day, my friend informed me that the flowers still had not been delivered. As of yet I am still waiting of this expected beautiful arrangement to be delivered. Customer service has hung up on me, I've been transferred to a voicemail, and there has been no effort from the company to reach out to me and fix their mistake. No refund has been offered and no flowers have been delivered. I have never been so dissatisfied with a flower delivery service.

DO NOT ORDER FROM THEM! I ordered from this florist because they said they were local to Huntersville North Carolina. They are not. I wish I had read the reviews before I ordered because they are all very accurate. The flowers that our daughter received look nothing like the ones that I ordered. I ordered the floral Harmony bouquet which was pink and purple and blue, they delivered an all pink arrangement with a few red roses. It was very cheap looking in my opinion. The website offered a 45% discount, but only gave us 10%. It said free delivery, but then charged us $15.95. Not worth the $54 spent. I've included pictures to show the difference. The email they sent to confirm delivery even described a completely different arrangement!

I Googled "local florists" for the Richmond, VA area. AVAS flowers was at the top of the list. They had a internet special on so I ordered what was supposed to be a "premium" peace lily plant. I ordered this on a Friday for the service on Saturday. When we arrived from out of town at the service on Saturday, the plant we saw was certainly not "Premium" as advertised. The plant was very small and looked in bad shape. Too late to do anything about it then. It was embarrassing. Also the offer said "free delivery". With the 10% discount the original order came to around $56 and change. When I checked my credit card had been billed for $72 and change. They had included a $15 and change fee for "service and handling". Nothing was ever presented as such. I never received any confirmation e-mail as promised as to the order or as to the delivery.

AVAS Flowers is the worst flower experience in years. I even called them to ask specifically how the plant would look, and they guaranteed me that my $93 plant order would be beautiful. It shows at least 5 blooms on the picture, but there were no blooms on this. The barcode was still on the crummy basket like they picked it up from Home Depot and dropped it off for the funeral. I'm humiliated and embarrassed to send this piece of garbage to my ex-husband's family. The plant they sent didn't even look as good as the $39.00 one they offered. Disgusting. They also don't let you write a review on their website. It is totally controlled. Definitely a scam!

I ordered flowers to be delivered the day before Christmas from what I believed to be, a local florist, it was not. They were never delivered. I emailed them several times requesting an order #, explanation and refund. Never received a reply. Have called twice and spoken with a real person, I was offered red roses in compensation, I refused, then I was offered store credit, which I also refused, "they" say I will receive a full refund, still waiting on that. I will say, the website is beautiful, but makes you think you are dealing with someone local. Don't be fooled. Call your local florist, do not use Avas Flowers.

I found their ad online and was impressed with their claim of same day delivery and no delivery charge. Their website makes the same claim. I ordered the flowers on 1/6/18. After I made my selection and proceeded to payment where I got 2 surprises. They would not be able to deliver them till 1/8/18 and found a $16 handling fee in lieu of a delivery fee. However, I paid them. They have yet to deliver my flowers, I have sent them 3 messages requesting an update on delivery, they have not responded. Checked with my bank and found that they processed the payment when I placed my order. In reviewing their corrupt policies they do not issue refunds. It is not a not a legit company. This is a scam. Do not order from them.

They took my order and sent a delivery confirmation email - then 12 minutes later told me they would not deliver them until tomorrow even though I specifically said they needed to go out today. RUDE customer service.

Website offered a Balloon Bouquet for about 39.00. I enlarged the Bouquet with 8 latex at 2.00 ea & entered all my order info. The total came to 78.00 which did not include handling & delivery. When I called their Customer Svc they rudely explained the extra cost was because the delivery was to Hawaii. I had to call them x3 because they cut me off. I wasted so much time with this company! BTW: placed an order with another Co. Which took a few minutes & over 20.00 cheaper.

I ordered roses and balloons for my Aunt's 99th birthday. The site doesn't let you review your order before you place it. I noticed I ordered 2 sets of balloons so I wanted to cancel 1 of them. I tried texting and email but no one contacted me until after my order was delivered. I called to cancel and they said I would get a refund. Then I get an email saying I couldn't get a refund because they were already delivered. I cancelled 2 days before they were delivered. Never again will I order from them.

Ordered flowers for my daughter's birthday. It was supposed to be a surprise. Long story short... they were delivered three days late and because my daughter "accepted" them at door... No refund or methods of rectifying situation.

Glad I trusted my instincts on this one. After you have almost clicked the final button to place your order, a $15.95 fee is added. I contacted the company and they agreed to take the fee off. But after reviewing the order, they downgraded it to a smaller arrangement. Called again and when I said I wanted to cancel the order (because it was more money than I agreed to), the customer service person hung up on me. After a third call to the company, the agent gave me a difficult time about cancelling. Don't want to ramble about other details... awful!

I was not pleased with what was delivered vs what was ordered. So after much discussion, I was offered a $10.00 credit on my next purchase. I ordered a Premium Lily arrangement. In addition, I had ordered 4 candy canes to be added to the arrangement to the tune of an additional $5.00 which were not included with the arrangement sent. Of course, the order receipt does list a disclosure which relieves them of any liability to make sure what is sent reflects what is pictured. So MY BAD for assuming that it was policy for substitutions to take presence over what was actually ordered. The arrangement was a total of $149.90. Their customer service is basically a repetitive response to all whom have a complaint.

Two days ago, my mother ordered flowers for me through Avas. The person flatly lied and told her they were local, in a town about 15 miles from me. For two days, she got excuses about why the flowers had not been delivered. When she told me who she had called, I started looking online and fails to tell her to cancel the order because this place is not a florist at all. It is a call center that contacts truly local florists and gives them a small portion of the advertised price to deliver an arrangement to the address. When the sender finds out the arrangement is way smaller, they complain to the delivering florist. Avas claims no responsibility. Many true local florists have blocked Avas or do not accept their orders. This is why their orders, when finally delivered, are brought by UPS in a box and are nothing like what was advertised. Do yourself a favor, contact your local florist and ask them for help.

I paid to have a very nice Christmas arrangement sent to a family friend, after the arrangement was not delivered I knew right then that I was about to run into a huge issue. I contacted Avas Flowers, they lied and said they e-mailed and left me a voicemail that the florist did not have the arrangement that I paid for. Funny how I didn't ever have a single call or e-mail. The customer service person was very rude, told me I don't know what I am talking about but would be happy to send a replacement arrangement (which was a day late by the way and not delivered until almost 8pm). The arrangement that was sent was HIDEOUS AND TERRIBLY MADE! It did not include ANY of the accessories that I paid for (candy canes, ribbon, a red vase, other Christmas décor). A BOX of dying tulips were sent instead, that was IT.

Yesterday I ordered a sympathy arrangement for a customer in North Carolina. His 22 year old daughter tragically passed unexpectedly and I went to the trouble of ordering a beautiful custom arrangement for her funeral services. I mistakenly thought they were a local florist but they are nothing but a clearinghouse for florists. You rarely get to speak to a live person, only an agent, who claims to be onsite at the florist shop.

I ordered a floral arrangement on 12/23 for delivery on 12/24 and paid extra for expedited delivery with a total cost about $100. Two days later, I received an email saying that the arrangement would be sent on 12/28 since AVAS was too busy. It did not arrive for Christmas. In the email AVAS offered to upgrade the arrangement. The arrangement did arrive on 12/28, however the arrangement did not resemble the arrangement ordered. I also paid for all the upgrades. This arrangement was an embarrassment with a puny size and old flowers. As part of AVAS' customer service, they offered a $10 credit to be applied to a future service. I will never use AVAS again.

An order placed before Christmas, was delivered to a neighbor's house, who was out of town. As a result, my family did not receive it until New Year's Eve. It was left on their neighbors front porch. My $98.99 poinsettia (yes, I was stupid, but in the holiday spirit) It did not have a bow, or ornaments, which I paid extra for, and it was frozen dead. After many phone calls, I have been told my uncle signed for the flower, he is almost 90, has dementia and hasn't answered the door in years. After many phone calls and talking to 6 customer service people today, and they have all promised to resolve this, I have registered my first complaint, I also have filed a dispute with my credit card company. Sorry I didn't read these reviews sooner, 0 would be too good of score for them, picking dandelions and weeds would be better if you delivered them yourself.

I called the Avas Flowers in Greencastle, Indiana to order flowers for a friend whose mother passed away. Had a long conversation with the clerk to order a plant for the funeral. After he put me on hold several times to assure me that he confirmed delivery with delivery driver and that he stated would be there by 7, the next day for the wake. Got an email confirming my order.

Punta Gorda Fl. - I ordered a floral arrangement over the phone, the representative assured me that the finish product would look exactly like the photo their website. The floral arrangement that was delivered looked nothing like what I chose from their website. I spent 90 minutes on the phone expressing my disappointment with what they delivered. Bottom line they did not care, they felt because it had some of the colors in the finished product that was shown on the website that they were in compliance. They need to remove from their website the words "customer satisfaction guaranteed". That truly is not the case.

I ordered flowers for a family member’s funeral. When a picture was sent to me of the floral arrangement, I was shocked to see that the display looked nothing like what I had ordered from your website. Before ordering the flowers online, I was “assured” from one of your representatives that the arrangement would come out exactly the same as how it looks on the website. Unfortunately, this was not the case. I called Avas to explain to them what had occurred, only to be told that there’s no guarantee that the arrangement you order online will look the same. Not only were the type of flowers different, there was a completely different color scheme as well. I could not be more disappointed with the customer service from Avas and as a result will not be recommending anyone to order from your company.

On December 22 I ordered same day delivery. I got a call the next day saying wasn't happening until the 26th. Then I got an email stating the 26th or 27th. Now on the 28th I called them and was told they are still trying to find a florist. I called all 3 florist in that small town and they said ava's offered them $30 to do a $90 basket. Plus I was guaranteed an upgrade to it by Avas for the inconvenience. All florist turned Avas down. I demanded a refund! I called back to a local florist and ordered direct. I saved money and the florist knew the recipient well. "Avas" and "For you flowers" are the same type of bs places. Order direct and make sure the address is local because they will use local phone numbers that roll to out of state place. They'll also state, "serving" that area. But they are not local. Beware!!!

1st delivered set, had a damaged box and broken flowers. Called them and would get another delivery. 2nd delivery had mostly dead flowers! Ridiculous considering amount I paid. I emailed immediately and asked for refund. I suggest NOT ordering from them!!

First, the website made it appear that the company is in my parents' hometown (IT WAS NOT - it is possibly located in New Jersey). I ordered the "Christmas Dreams Centerpiece" Deluxe for $95.00. It was supposed to be a centerpiece with roses and white lilies and candles in the center. I ordered from the company because they PROMISED delivery before Christmas. On December 27, my parents received the UPS delivery from New Jersey with a dry and dying Poinsettia. This is a small Poinsettia that (if living) would sell at a local grocery store for $10.00. My Mom's Christmas response to me was "Going to throw it out, the stem came out like butter." I called for a refund and they are willing to give me a 10% discount on the next delivery - STAY AWAY FROM THIS COMPANY!!! MERRY ** CHRISTMAS!

Extremely dissatisfied I ordered the Pastel Funeral Flower Arrangements. Please stay away from this company they use a third party to deliver. We arrived at the viewing and we are looking for our heart arrangement and is nowhere to be found. Come to find out the next day they claim that the standing spray in purple with no card and horrible handwritten banner was to be ours. Although they acknowledged that they did not deliver what we ordered they refused to give a full refund. Expecting a picture now that we are on our way to the Cemetery. Very unprofessional. So Sad.

On December 20th I called Avas Flowers and ordered a Christmas arrangement for my mother. She received her arrangement and sent me a picture and it did not look nothing like the picture. I called and spoke to a gentleman and he asked me if I’d like a refund or another delivery from different florist. I said different florist. This was a little after 7 pm. I received an email from the manager Sera ** at after 9;30 pm informing me that I will not be getting a refund or another delivery. I called the next day she is said that the flowers that were delivered were satisfactory in her eyes. I am very disappointed due to the fact that not only was I not satisfied but they were supposed to be premium and I have ordered premium from then not too long ago in November. I am really surprised I didn’t get a new arrangement. Never again will I ever order from this place ever!!! Be aware.

I ordered 2 bouquets of flowers. One was sent to my mother, the second order was supposed to go to my aunt. Mother received hers, (late), the other order was never delivered. When calling to see what happened to second order, they conveniently could not find the recording of my order. I got charged a service fee that was never mentioned in order process, plus extra for special ribbon and special bow, special vase, and extra large greeting card, all of which was never mentioned in initial ordering call and I did not want. They would not refund me half of my 87$ bill. Also, could not get them to understand that I was billed for 2 orders, but did not receive 2 orders. I wish I would’ve read the reviews online about this place before I placed my order. I guarantee that I will never use this company again. And I will tell everyone I know not to use company either.

The website indicates free delivery with a promo code. Then when you get to the checkout they add a $17 handling fee. I’m disappointed that I did not read reviews on this company before I purchased. It looks like they have hundreds of reviews with one star. I did not receive an email confirmation which concerns me. Many of the reviews say the flowers never get delivered. Clearly I feel I just got ripped off.

I ordered flowers online for my mother's birthday, which was a Saturday. Later that day, I received a call saying they couldn't deliver the flowers until Monday. I said ok. By Tuesday afternoon the flowers had still not been delivered. I called and cancelled the order and they agreed to reimburse me. Six months later, I realized my credit card had never been reimbursed. I called Avas and they denied ever telling me they would reimburse me and said they had applied a credit to my account instead. I argued with them for an hour because I didn't want a store credit from a company with such terrible service. By the end of the hour, the customer service representative agreed to give me the reimbursement. When I asked him to send me an email verifying the reimbursement, he said he couldn't do it until after he was off the phone, but that I would get the email with 20 minutes.

If you are considering ordering from this company, don't. I ordered a plant arrangement totaling $200.00 for my brother's memorial service and what was sent was something that looked like was cobbled together from the end-of-the day scraps at a low-budget floral shop (see picture). After complaining, Avas offered to send another arrangement to the memorial service which made no sense since everyone had left. Then, they offered a whopping $30.00 refund. I spoke to 2 managers who lied to me indicating they would call me back and that was over a year ago. I then involved my credit card company and Avas was uncooperative and I therefore I had to eat the entire charge. This company is the absolutely worst!

I ordered from Avas Flowers on 18 Dec 2017. My flower arrangement cost $84.92. The flowers were to be delivered 19 Dec 2017 by 12:30 pm in time for my uncle’s funeral. The location of the Avas representative was in New Jersey and my uncle’s funeral was in New York. I made sure Avas had the right address for delivery. The Avas representative also said they had his name in the computer already since other people called and ordered flowers for him. I felt good knowing my flowers along with others would be delivered and he'd have more flowers coming from other family and/or friends. Avas also said their driver would deliver them not UPS or FedEx.

I ordered flowers for a Friday delivery and my order was confirmed. I got an email on Saturday, a day after they were supposed to be delivered that they would not get there till Tuesday...5 days after I needed them. They weren't delivered until 9PM. They upgraded my order to 2 dozen roses which I appreciated but the flowers looked nothing like the photo. Very unhappy with this company.

Do not order from this flower company!!! I will never order from Avas flowers again! I have just had an experience that completely overshadows the satisfaction (two previous occasions) I have had with said company in the past few years. Customer service is a negative number on a positive-only rating scale. I received no invoice for my order (Christmas bouquet for a friend) placed on 12/9/17; delivery was to take place on 12/15/17. There was no confirmation of delivery on 12/15/17 or through the weekend; I followed up with customer service today and it was only then that delivery was confirmed and the account message was updated.

I ordered flowers for out of town funeral. Based on reviews here, I should have confirmed whether they were decent looking. Thus, I don't know the quality of the plants received. However, I have received daily emails for 6 months. I have unsubscribed to "all lists" multiple times and blocked the sender, all to no avail.

I ordered flowers for my sister 5 days before Thanksgiving to cheer her up after surgery. The flowers were sent with a dual purpose in mind - not only to cheer her, but to be a beautiful centerpiece on her Thanksgiving table. The arrangement came in 3 sizes and I ordered the middle size because that was what was pictured online. The bouquet that arrived looked nothing like what I had ordered. The flowers were wilted, the ferns were dry and curling, and the arrangement was so thin you could see the green foam holding the stems. On Thanksgiving Day - just 5 days after the arrangement had arrived - it had wilted further to an embarrassing state and was not fit for any holiday table! My sister was so embarrassed she never told me the condition of the arrangement. I learned about it when I asked her to send me a photo of her Thanksgiving table.

At Avas Flowers, the website advertises beautiful flower arrangements. When you click on the picture, small print says that all design pictures are of the deluxe variety. There are 3 tiers: standard, deluxe, and premium. I wanted to order the deluxe, but I was told that in order to get the flowers delivered on the same day that I would need to spend more money. I opted for the premium package. I was in a hurry. The guy gave me the total of $80 and some change. I figured I would get an itemized receipt (which I got after complaining.) What I got was nothing as nice as pictured.

Flowers to be delivered today to niece staying in our home. One day sent from parents out of state. Flowers were never delivered - when called rep insisted her records said flowers were delivered - we nicely informed her was not the case as we were home all day. She refused to believe us and refused a refund. Ridiculous customer service...

I placed an order over a week before its delivery. After waiting till 4PM on the scheduled date and receiving confirmation that flowers were not delivered I contact Avas. The girl on the phone was beyond nasty, she spoke to me like I owe her something and was giving me standard replies "status to be scheduled today before 4PM". I told her that it is past 4PM and that this is business address. Place will be closed in an hour. She stated that she cannot guarantee that flowers will be delivered in an hour and also that she has no means of contacting driver. She was rude, instead of being apologetic. I told her that there has to be some resolution as they did not fulfill their side of the bargain and did not meet delivery date. She told me she cannot do anything and they will re-try delivery following day free of charge to me!!!

This was the most embarrassing experience ever. I sent flowers to a funeral costing $100.00 and they were colorless and very dull. Nothing like the picture. I received several calls from the company but nothing has ever happened - they say they are working on resolving the issue. It is taking much too long. I will not order from them again and will spread the news unless something happens very soon.

Ordered 2 arrangements. I specified no carnations and to please call before delivery. Flowers were left at door and arrangement with carnations. Received an arrangement completely different than ordered. I contacted customer service. They hang up on me before I was finished speaking.

DO NOT BUY FROM THIS COMPANY! It's false advertising, they sneak in a $15.95 delivery charge that is NOT on your order when reviewing but shows up after the payment has gone through. I ordered a same day delivery that was not delivered same day, they wanted to charge me the full amount for a return, and give me a $20 store credit for future orders. When I asked for a refund, the girl on the other end said they didn't have any money to do that. Was also told they verified with the driver that a signature was obtain-I told them I have a video of the delivery, there was nobody home to sign. Why would I buy from this company when their customer service is horrible. I tried calling, they left me on ETERNAL HOLD and then would hang up on me. Their website shows 5 stars-that's made up. I never did get a refund.

Paid. Waited 2 days for delivery. Flowers never came. When I called to cancel the order and get my money back they told me they do not give money back. I would have to get it in store credit. I do not want to mess with these people. I would suggest you look someplace else if you want flowers. These people are Crooks.

I wish I had seen the reviews of this florist before I wasted my time and money on a product that was never delivered. The reviews are horrible and here is one more. DON'T EVER USE THEM! I wanted to send a special Thanksgiving Centerpiece to a special family in Carson, California. I live in north San Diego County. I googled florists in Carson and Avas Flowers came up. I assumed they were local to Carson (They are not local to anywhere). I couldn't get the order placed online, so I called their customer service and spoke to Brian. I told him the name of the Centerpiece and the price. He said the candles would be $10.00 extra which I thought odd, since the picture showed the candles.

As a first time customer I ordered flowers to be delivered to a very special family for her birthday. The flowers were never delivered without any phone call letting me know there was an issue. I have to call tomorrow to get my money back. Horrible thing to advertise same day delivery and never receive the service I paid for.

Note to self: Read the online reviews before ordering pricey gifts from unknown online florists! Unfortunately, I didn’t, and I wish I had. I did appreciate Ava's same day delivery; however, the “upgraded” European Dish Garden that was delivered looked like a cheap and ugly imitation of the pictured arrangement I’d ordered—thrown together in a leftover Easter basket... at Christmastime. Very disappointing!!!

I ordered a fall bouquet and 2 balloons for next day delivery for my mom's 70th birthday. I received a call shortly after placing the order online advising that the flowers I ordered would not be available until 3 days after the desired delivery date. After some discussion the rep advised me that they could deliver something similar and they would give me an "upgrade" for the inconvenience. Well, the flowers still arrived 2 days late, with no balloons and nothing even CLOSE to what I ordered. They were some sort of small purple and white flower (NOT fall colors) and only a few were even open. The buds were falling off! Certainly not worth the $75 I paid. I called for a refund and the best they would do was a $25 refund. This company touts itself as "family owned, local business" but they clearly are not. Their call center is very loud and clearly not based in the United States. I will never use them again.

Didn't send the balloons. Flowers were wilted. Designer didn't get back to me until two days later. Then they tell me they sent the balloons and the flowers were not wilted. They wanted a picture of the flowers. Don't you think they should have said that the day I got them!!!

This was a plant gift from my son, ordered from SC to me in OH following surgery. There was no visible order # just the shipping label. Dirt was dumped out, roots exposed, leaves yellowed, blooms scarred. See photos. I’ve never received a flower gift in worse condition. I did not tell my family, only writing reviews. They would be horrified! This is inexcusable service!

The flower arrangement delivered to the recipient is not equivalent value to the product ordered and paid for online. I ordered the premium for $74.00. Unfortunately when sending flowers you don't always get to see the delivered product. I saw the product 4 days later and it was not what I ordered. I called AVAS and the 1st time they hung up on me and the 2nd time they basically told me since it had been 4 days and they have a 48 hour policy they wouldn't be able to help me. This is the 2nd time we have ordered from AVAS and it will be the last. The first time, my husband order Blue Orchids for our Anniversary and they sent pink ones. Not a good company and I would suggest not to order.