Avas Flowers Reviews

Flowers never delivered. Ridiculously long wait times to get customer service. Apparently from another country, their English was terrible, obviously reading from a script. Said the flowers were delivered but they clearly were not. Said they would have to call me back about issuing me a credit. WTF, $70 charge and it's apparently going to be a battle with these folks. BUYER BEWARE!!! These people say they’re local florist, that’s BS.

Avas Flowers purports to be a local florist. They are NOT. I needed flowers delivered to my brother who had gone through open heart surgery. I was unable to be there and needed the flowers delivered at a specific time. One local florist was honest with me, and said they could not deliver at that time. I called Avas and they assured me they could deliver the flowers on the day and time I requested. I let them know how important it was that the flowers were delivered at that time on that day. They did not deliver the flowers until two days later. And they forwarded the orders to the same local florist who told me they could not deliver on the day I wished, and charged a LOT MORE. Avas is a national network that simply sends the order to a local florist and charges a lot extra. They make promises they have no intention of keeping. Do NOT use this florist.

Paid extra for earlier delivery. Was delivered LATER than if no extra $ paid. Delivery interrupted a funeral, which was why I paid for earlier delivery. Refused refund; given credit for another purchase. As another complaint said, this appeared to be local however, was not. This company has false advertising. There are no good deals to be had.

Ordered flowers and chocolates for my elderly in laws. Only the flowers were delivered. Called Avas Flowers and was hung up on twice and received no conclusion. The CS person was nasty on the phone and said they had to contact the designer to check into it. No response in an hour so far.

Never order from this business; they are terrible! I placed an order on 1/11/18, and they GUARANTEED delivery no later than 1/14/18 for my mother-in-law's birthday. I received a call back from them on the same day the flowers were ordered, from someone needing to confirm the address. I confirmed. Then, I received a call on 1/12/18 from someone else wanting to confirm the address! I confirmed AGAIN, and that person also confirmed the flowers would be delivered by 1/14/18. Then, I received another call on 1/15/18 from someone needing to confirm the address AGAIN, even though I had been assured the flowers would be delivered by 1/14/18!!! When I asked why the flowers had not already been delivered, I heard a bunch of gibberish that made absolutely no sense at all (of course, not English speaking!), along with a lot of worthless apologies and assurance that the flowers would be delivered THAT DAY!

Best friend deceased. Order $76+ for flowers for memorial Sunday. Flowers delivered to church. DGT I sent them too. Told me I was going to be upset when I saw them for money spent. And she was right. I was humiliated. THE person I sent them was upset!! Do not order from these people. I called Avas today and they offered to give back $10. I refused this cause the damage done. Cannot be undone now. This has upset me to tears. Never have I been this upset in my 71 years with a florist company!!!! Don’t order from them. This was very important to me.

I found this vendor by a search that showed florists who did same day Sunday deliveries. I was assured of the Sunday same day delivery and charged for it. When I called later on Sunday to ask about why the flowers weren’t delivered, I was told that the local florist did not have Sunday delivery. When I told a sales rep that I was assured of Sunday delivery, she told me that the company wasn’t responsible for their local florists' policies and offered me a 10% discount on my next order. This is false advertising.

NEVER... NEVER order from this company. We sent a very nice funeral arrangement, well we attempted to have it sent. Flowers were never sent and when I called AVAS Flowers they give you the runaround and IVAN is truly rude and was no help at all. They will not stand behind their Customer Service Policy, should be a full refund if flowers did not get delivered. AVAS will tell you they can't do any refunds. Good luck with talking to anyone that claims to be a Manager or Supervisor. WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!

I ordered flowers from Avas. They came, my wife was thankful, I was excited to see them when she came home. Imagine my disappointment when I saw what was delivered. I kept walking by and seeing them. In a vase I could have bought at the dollar store. The balloon was half inflated. The flowers though pretty were so sparse. I could have them at Wal-Mart or Winn Dixie! I expected a better quality bouquet! When I decided to voice my complaint I was told to send a picture, which I did. I only to be told to send again in another format. A runaround! So I finally get A response it's, "Oh you didn't complain within 24 hours!" Wow!! Never again!

I placed a order on Jan 17, 2018, I had to speak to 5 reps and they could not give the status of my order & it was suppose to be delivered on the date above. At 10:15 today I held on a call for 10 minutes & was told they can't send the basket I ordered & want to use a vase, I said NO. So finally after holding longer I was told the basket would be delivered today. We will see if that is true or not. I don't think this was very good customer service at all.

Pictures say a thousand words. I ordered flowers online for a dear friend who had just lost her mother. I put the order through at Avasflowers.net. They called me to let me know that the particular flower that was in the arrangement was not available. I OKed a substitution. I OKed a different vase. I understand that certain things are not always available. But I did not expect what my friend received. Avasflowers.net's customer service was VERY unhelpful when I spent over 30 minutes on the phone trying to get this resolved. Basically told me tough **. They even told me I authorized the change and that it was reviewed on the recording, but refused to let me hear the recording. They tried to tell me that the arrangement was actually an upgrade from what I ordered! Laughable! I am hoping that this review will make people will think twice about ordering from them.

I placed my order several days before the delivery needed to take place. I spent a good deal of money so I was shocked to find out that the flowers were not delivered. I called first thing the next day and the company said that they would deliver the flowers that day. However, they did not. Three days after the scheduled delivery day, my friend informed me that the flowers still had not been delivered. As of yet I am still waiting of this expected beautiful arrangement to be delivered. Customer service has hung up on me, I've been transferred to a voicemail, and there has been no effort from the company to reach out to me and fix their mistake. No refund has been offered and no flowers have been delivered. I have never been so dissatisfied with a flower delivery service.

DO NOT ORDER FROM THEM! I ordered from this florist because they said they were local to Huntersville North Carolina. They are not. I wish I had read the reviews before I ordered because they are all very accurate. The flowers that our daughter received look nothing like the ones that I ordered. I ordered the floral Harmony bouquet which was pink and purple and blue, they delivered an all pink arrangement with a few red roses. It was very cheap looking in my opinion. The website offered a 45% discount, but only gave us 10%. It said free delivery, but then charged us $15.95. Not worth the $54 spent. I've included pictures to show the difference. The email they sent to confirm delivery even described a completely different arrangement!

I Googled "local florists" for the Richmond, VA area. AVAS flowers was at the top of the list. They had a internet special on so I ordered what was supposed to be a "premium" peace lily plant. I ordered this on a Friday for the service on Saturday. When we arrived from out of town at the service on Saturday, the plant we saw was certainly not "Premium" as advertised. The plant was very small and looked in bad shape. Too late to do anything about it then. It was embarrassing. Also the offer said "free delivery". With the 10% discount the original order came to around $56 and change. When I checked my credit card had been billed for $72 and change. They had included a $15 and change fee for "service and handling". Nothing was ever presented as such. I never received any confirmation e-mail as promised as to the order or as to the delivery.

AVAS Flowers is the worst flower experience in years. I even called them to ask specifically how the plant would look, and they guaranteed me that my $93 plant order would be beautiful. It shows at least 5 blooms on the picture, but there were no blooms on this. The barcode was still on the crummy basket like they picked it up from Home Depot and dropped it off for the funeral. I'm humiliated and embarrassed to send this piece of garbage to my ex-husband's family. The plant they sent didn't even look as good as the $39.00 one they offered. Disgusting. They also don't let you write a review on their website. It is totally controlled. Definitely a scam!

I ordered flowers to be delivered the day before Christmas from what I believed to be, a local florist, it was not. They were never delivered. I emailed them several times requesting an order #, explanation and refund. Never received a reply. Have called twice and spoken with a real person, I was offered red roses in compensation, I refused, then I was offered store credit, which I also refused, "they" say I will receive a full refund, still waiting on that. I will say, the website is beautiful, but makes you think you are dealing with someone local. Don't be fooled. Call your local florist, do not use Avas Flowers.

I found their ad online and was impressed with their claim of same day delivery and no delivery charge. Their website makes the same claim. I ordered the flowers on 1/6/18. After I made my selection and proceeded to payment where I got 2 surprises. They would not be able to deliver them till 1/8/18 and found a $16 handling fee in lieu of a delivery fee. However, I paid them. They have yet to deliver my flowers, I have sent them 3 messages requesting an update on delivery, they have not responded. Checked with my bank and found that they processed the payment when I placed my order. In reviewing their corrupt policies they do not issue refunds. It is not a not a legit company. This is a scam. Do not order from them.

They took my order and sent a delivery confirmation email - then 12 minutes later told me they would not deliver them until tomorrow even though I specifically said they needed to go out today. RUDE customer service.

Website offered a Balloon Bouquet for about 39.00. I enlarged the Bouquet with 8 latex at 2.00 ea & entered all my order info. The total came to 78.00 which did not include handling & delivery. When I called their Customer Svc they rudely explained the extra cost was because the delivery was to Hawaii. I had to call them x3 because they cut me off. I wasted so much time with this company! BTW: placed an order with another Co. Which took a few minutes & over 20.00 cheaper.

I ordered roses and balloons for my Aunt's 99th birthday. The site doesn't let you review your order before you place it. I noticed I ordered 2 sets of balloons so I wanted to cancel 1 of them. I tried texting and email but no one contacted me until after my order was delivered. I called to cancel and they said I would get a refund. Then I get an email saying I couldn't get a refund because they were already delivered. I cancelled 2 days before they were delivered. Never again will I order from them.

Ordered flowers for my daughter's birthday. It was supposed to be a surprise. Long story short... they were delivered three days late and because my daughter "accepted" them at door... No refund or methods of rectifying situation.

Glad I trusted my instincts on this one. After you have almost clicked the final button to place your order, a $15.95 fee is added. I contacted the company and they agreed to take the fee off. But after reviewing the order, they downgraded it to a smaller arrangement. Called again and when I said I wanted to cancel the order (because it was more money than I agreed to), the customer service person hung up on me. After a third call to the company, the agent gave me a difficult time about cancelling. Don't want to ramble about other details... awful!

I was not pleased with what was delivered vs what was ordered. So after much discussion, I was offered a $10.00 credit on my next purchase. I ordered a Premium Lily arrangement. In addition, I had ordered 4 candy canes to be added to the arrangement to the tune of an additional $5.00 which were not included with the arrangement sent. Of course, the order receipt does list a disclosure which relieves them of any liability to make sure what is sent reflects what is pictured. So MY BAD for assuming that it was policy for substitutions to take presence over what was actually ordered. The arrangement was a total of $149.90. Their customer service is basically a repetitive response to all whom have a complaint.

Two days ago, my mother ordered flowers for me through Avas. The person flatly lied and told her they were local, in a town about 15 miles from me. For two days, she got excuses about why the flowers had not been delivered. When she told me who she had called, I started looking online and fails to tell her to cancel the order because this place is not a florist at all. It is a call center that contacts truly local florists and gives them a small portion of the advertised price to deliver an arrangement to the address. When the sender finds out the arrangement is way smaller, they complain to the delivering florist. Avas claims no responsibility. Many true local florists have blocked Avas or do not accept their orders. This is why their orders, when finally delivered, are brought by UPS in a box and are nothing like what was advertised. Do yourself a favor, contact your local florist and ask them for help.

I paid to have a very nice Christmas arrangement sent to a family friend, after the arrangement was not delivered I knew right then that I was about to run into a huge issue. I contacted Avas Flowers, they lied and said they e-mailed and left me a voicemail that the florist did not have the arrangement that I paid for. Funny how I didn't ever have a single call or e-mail. The customer service person was very rude, told me I don't know what I am talking about but would be happy to send a replacement arrangement (which was a day late by the way and not delivered until almost 8pm). The arrangement that was sent was HIDEOUS AND TERRIBLY MADE! It did not include ANY of the accessories that I paid for (candy canes, ribbon, a red vase, other Christmas décor). A BOX of dying tulips were sent instead, that was IT.

Yesterday I ordered a sympathy arrangement for a customer in North Carolina. His 22 year old daughter tragically passed unexpectedly and I went to the trouble of ordering a beautiful custom arrangement for her funeral services. I mistakenly thought they were a local florist but they are nothing but a clearinghouse for florists. You rarely get to speak to a live person, only an agent, who claims to be onsite at the florist shop.

I ordered a floral arrangement on 12/23 for delivery on 12/24 and paid extra for expedited delivery with a total cost about $100. Two days later, I received an email saying that the arrangement would be sent on 12/28 since AVAS was too busy. It did not arrive for Christmas. In the email AVAS offered to upgrade the arrangement. The arrangement did arrive on 12/28, however the arrangement did not resemble the arrangement ordered. I also paid for all the upgrades. This arrangement was an embarrassment with a puny size and old flowers. As part of AVAS' customer service, they offered a $10 credit to be applied to a future service. I will never use AVAS again.

An order placed before Christmas, was delivered to a neighbor's house, who was out of town. As a result, my family did not receive it until New Year's Eve. It was left on their neighbors front porch. My $98.99 poinsettia (yes, I was stupid, but in the holiday spirit) It did not have a bow, or ornaments, which I paid extra for, and it was frozen dead. After many phone calls, I have been told my uncle signed for the flower, he is almost 90, has dementia and hasn't answered the door in years. After many phone calls and talking to 6 customer service people today, and they have all promised to resolve this, I have registered my first complaint, I also have filed a dispute with my credit card company. Sorry I didn't read these reviews sooner, 0 would be too good of score for them, picking dandelions and weeds would be better if you delivered them yourself.

I called the Avas Flowers in Greencastle, Indiana to order flowers for a friend whose mother passed away. Had a long conversation with the clerk to order a plant for the funeral. After he put me on hold several times to assure me that he confirmed delivery with delivery driver and that he stated would be there by 7, the next day for the wake. Got an email confirming my order.

Punta Gorda Fl. - I ordered a floral arrangement over the phone, the representative assured me that the finish product would look exactly like the photo their website. The floral arrangement that was delivered looked nothing like what I chose from their website. I spent 90 minutes on the phone expressing my disappointment with what they delivered. Bottom line they did not care, they felt because it had some of the colors in the finished product that was shown on the website that they were in compliance. They need to remove from their website the words "customer satisfaction guaranteed". That truly is not the case.

I ordered flowers for a family member’s funeral. When a picture was sent to me of the floral arrangement, I was shocked to see that the display looked nothing like what I had ordered from your website. Before ordering the flowers online, I was “assured” from one of your representatives that the arrangement would come out exactly the same as how it looks on the website. Unfortunately, this was not the case. I called Avas to explain to them what had occurred, only to be told that there’s no guarantee that the arrangement you order online will look the same. Not only were the type of flowers different, there was a completely different color scheme as well. I could not be more disappointed with the customer service from Avas and as a result will not be recommending anyone to order from your company.

On December 22 I ordered same day delivery. I got a call the next day saying wasn't happening until the 26th. Then I got an email stating the 26th or 27th. Now on the 28th I called them and was told they are still trying to find a florist. I called all 3 florist in that small town and they said ava's offered them $30 to do a $90 basket. Plus I was guaranteed an upgrade to it by Avas for the inconvenience. All florist turned Avas down. I demanded a refund! I called back to a local florist and ordered direct. I saved money and the florist knew the recipient well. "Avas" and "For you flowers" are the same type of bs places. Order direct and make sure the address is local because they will use local phone numbers that roll to out of state place. They'll also state, "serving" that area. But they are not local. Beware!!!

1st delivered set, had a damaged box and broken flowers. Called them and would get another delivery. 2nd delivery had mostly dead flowers! Ridiculous considering amount I paid. I emailed immediately and asked for refund. I suggest NOT ordering from them!!

First, the website made it appear that the company is in my parents' hometown (IT WAS NOT - it is possibly located in New Jersey). I ordered the "Christmas Dreams Centerpiece" Deluxe for $95.00. It was supposed to be a centerpiece with roses and white lilies and candles in the center. I ordered from the company because they PROMISED delivery before Christmas. On December 27, my parents received the UPS delivery from New Jersey with a dry and dying Poinsettia. This is a small Poinsettia that (if living) would sell at a local grocery store for $10.00. My Mom's Christmas response to me was "Going to throw it out, the stem came out like butter." I called for a refund and they are willing to give me a 10% discount on the next delivery - STAY AWAY FROM THIS COMPANY!!! MERRY ** CHRISTMAS!

Extremely dissatisfied I ordered the Pastel Funeral Flower Arrangements. Please stay away from this company they use a third party to deliver. We arrived at the viewing and we are looking for our heart arrangement and is nowhere to be found. Come to find out the next day they claim that the standing spray in purple with no card and horrible handwritten banner was to be ours. Although they acknowledged that they did not deliver what we ordered they refused to give a full refund. Expecting a picture now that we are on our way to the Cemetery. Very unprofessional. So Sad.

On December 20th I called Avas Flowers and ordered a Christmas arrangement for my mother. She received her arrangement and sent me a picture and it did not look nothing like the picture. I called and spoke to a gentleman and he asked me if I’d like a refund or another delivery from different florist. I said different florist. This was a little after 7 pm. I received an email from the manager Sera ** at after 9;30 pm informing me that I will not be getting a refund or another delivery. I called the next day she is said that the flowers that were delivered were satisfactory in her eyes. I am very disappointed due to the fact that not only was I not satisfied but they were supposed to be premium and I have ordered premium from then not too long ago in November. I am really surprised I didn’t get a new arrangement. Never again will I ever order from this place ever!!! Be aware.

I ordered 2 bouquets of flowers. One was sent to my mother, the second order was supposed to go to my aunt. Mother received hers, (late), the other order was never delivered. When calling to see what happened to second order, they conveniently could not find the recording of my order. I got charged a service fee that was never mentioned in order process, plus extra for special ribbon and special bow, special vase, and extra large greeting card, all of which was never mentioned in initial ordering call and I did not want. They would not refund me half of my 87$ bill. Also, could not get them to understand that I was billed for 2 orders, but did not receive 2 orders. I wish I would’ve read the reviews online about this place before I placed my order. I guarantee that I will never use this company again. And I will tell everyone I know not to use company either.

The website indicates free delivery with a promo code. Then when you get to the checkout they add a $17 handling fee. I’m disappointed that I did not read reviews on this company before I purchased. It looks like they have hundreds of reviews with one star. I did not receive an email confirmation which concerns me. Many of the reviews say the flowers never get delivered. Clearly I feel I just got ripped off.

I ordered flowers online for my mother's birthday, which was a Saturday. Later that day, I received a call saying they couldn't deliver the flowers until Monday. I said ok. By Tuesday afternoon the flowers had still not been delivered. I called and cancelled the order and they agreed to reimburse me. Six months later, I realized my credit card had never been reimbursed. I called Avas and they denied ever telling me they would reimburse me and said they had applied a credit to my account instead. I argued with them for an hour because I didn't want a store credit from a company with such terrible service. By the end of the hour, the customer service representative agreed to give me the reimbursement. When I asked him to send me an email verifying the reimbursement, he said he couldn't do it until after he was off the phone, but that I would get the email with 20 minutes.

If you are considering ordering from this company, don't. I ordered a plant arrangement totaling $200.00 for my brother's memorial service and what was sent was something that looked like was cobbled together from the end-of-the day scraps at a low-budget floral shop (see picture). After complaining, Avas offered to send another arrangement to the memorial service which made no sense since everyone had left. Then, they offered a whopping $30.00 refund. I spoke to 2 managers who lied to me indicating they would call me back and that was over a year ago. I then involved my credit card company and Avas was uncooperative and I therefore I had to eat the entire charge. This company is the absolutely worst!

I ordered from Avas Flowers on 18 Dec 2017. My flower arrangement cost $84.92. The flowers were to be delivered 19 Dec 2017 by 12:30 pm in time for my uncle’s funeral. The location of the Avas representative was in New Jersey and my uncle’s funeral was in New York. I made sure Avas had the right address for delivery. The Avas representative also said they had his name in the computer already since other people called and ordered flowers for him. I felt good knowing my flowers along with others would be delivered and he'd have more flowers coming from other family and/or friends. Avas also said their driver would deliver them not UPS or FedEx.

I ordered flowers for a Friday delivery and my order was confirmed. I got an email on Saturday, a day after they were supposed to be delivered that they would not get there till Tuesday...5 days after I needed them. They weren't delivered until 9PM. They upgraded my order to 2 dozen roses which I appreciated but the flowers looked nothing like the photo. Very unhappy with this company.

Do not order from this flower company!!! I will never order from Avas flowers again! I have just had an experience that completely overshadows the satisfaction (two previous occasions) I have had with said company in the past few years. Customer service is a negative number on a positive-only rating scale. I received no invoice for my order (Christmas bouquet for a friend) placed on 12/9/17; delivery was to take place on 12/15/17. There was no confirmation of delivery on 12/15/17 or through the weekend; I followed up with customer service today and it was only then that delivery was confirmed and the account message was updated.

I ordered flowers for out of town funeral. Based on reviews here, I should have confirmed whether they were decent looking. Thus, I don't know the quality of the plants received. However, I have received daily emails for 6 months. I have unsubscribed to "all lists" multiple times and blocked the sender, all to no avail.

I ordered flowers for my sister 5 days before Thanksgiving to cheer her up after surgery. The flowers were sent with a dual purpose in mind - not only to cheer her, but to be a beautiful centerpiece on her Thanksgiving table. The arrangement came in 3 sizes and I ordered the middle size because that was what was pictured online. The bouquet that arrived looked nothing like what I had ordered. The flowers were wilted, the ferns were dry and curling, and the arrangement was so thin you could see the green foam holding the stems. On Thanksgiving Day - just 5 days after the arrangement had arrived - it had wilted further to an embarrassing state and was not fit for any holiday table! My sister was so embarrassed she never told me the condition of the arrangement. I learned about it when I asked her to send me a photo of her Thanksgiving table.

At Avas Flowers, the website advertises beautiful flower arrangements. When you click on the picture, small print says that all design pictures are of the deluxe variety. There are 3 tiers: standard, deluxe, and premium. I wanted to order the deluxe, but I was told that in order to get the flowers delivered on the same day that I would need to spend more money. I opted for the premium package. I was in a hurry. The guy gave me the total of $80 and some change. I figured I would get an itemized receipt (which I got after complaining.) What I got was nothing as nice as pictured.

Flowers to be delivered today to niece staying in our home. One day sent from parents out of state. Flowers were never delivered - when called rep insisted her records said flowers were delivered - we nicely informed her was not the case as we were home all day. She refused to believe us and refused a refund. Ridiculous customer service...

I placed an order over a week before its delivery. After waiting till 4PM on the scheduled date and receiving confirmation that flowers were not delivered I contact Avas. The girl on the phone was beyond nasty, she spoke to me like I owe her something and was giving me standard replies "status to be scheduled today before 4PM". I told her that it is past 4PM and that this is business address. Place will be closed in an hour. She stated that she cannot guarantee that flowers will be delivered in an hour and also that she has no means of contacting driver. She was rude, instead of being apologetic. I told her that there has to be some resolution as they did not fulfill their side of the bargain and did not meet delivery date. She told me she cannot do anything and they will re-try delivery following day free of charge to me!!!

This was the most embarrassing experience ever. I sent flowers to a funeral costing $100.00 and they were colorless and very dull. Nothing like the picture. I received several calls from the company but nothing has ever happened - they say they are working on resolving the issue. It is taking much too long. I will not order from them again and will spread the news unless something happens very soon.

Ordered 2 arrangements. I specified no carnations and to please call before delivery. Flowers were left at door and arrangement with carnations. Received an arrangement completely different than ordered. I contacted customer service. They hang up on me before I was finished speaking.

DO NOT BUY FROM THIS COMPANY! It's false advertising, they sneak in a $15.95 delivery charge that is NOT on your order when reviewing but shows up after the payment has gone through. I ordered a same day delivery that was not delivered same day, they wanted to charge me the full amount for a return, and give me a $20 store credit for future orders. When I asked for a refund, the girl on the other end said they didn't have any money to do that. Was also told they verified with the driver that a signature was obtain-I told them I have a video of the delivery, there was nobody home to sign. Why would I buy from this company when their customer service is horrible. I tried calling, they left me on ETERNAL HOLD and then would hang up on me. Their website shows 5 stars-that's made up. I never did get a refund.

Paid. Waited 2 days for delivery. Flowers never came. When I called to cancel the order and get my money back they told me they do not give money back. I would have to get it in store credit. I do not want to mess with these people. I would suggest you look someplace else if you want flowers. These people are Crooks.

I wish I had seen the reviews of this florist before I wasted my time and money on a product that was never delivered. The reviews are horrible and here is one more. DON'T EVER USE THEM! I wanted to send a special Thanksgiving Centerpiece to a special family in Carson, California. I live in north San Diego County. I googled florists in Carson and Avas Flowers came up. I assumed they were local to Carson (They are not local to anywhere). I couldn't get the order placed online, so I called their customer service and spoke to Brian. I told him the name of the Centerpiece and the price. He said the candles would be $10.00 extra which I thought odd, since the picture showed the candles.

As a first time customer I ordered flowers to be delivered to a very special family for her birthday. The flowers were never delivered without any phone call letting me know there was an issue. I have to call tomorrow to get my money back. Horrible thing to advertise same day delivery and never receive the service I paid for.

Note to self: Read the online reviews before ordering pricey gifts from unknown online florists! Unfortunately, I didn’t, and I wish I had. I did appreciate Ava's same day delivery; however, the “upgraded” European Dish Garden that was delivered looked like a cheap and ugly imitation of the pictured arrangement I’d ordered—thrown together in a leftover Easter basket... at Christmastime. Very disappointing!!!

I ordered a fall bouquet and 2 balloons for next day delivery for my mom's 70th birthday. I received a call shortly after placing the order online advising that the flowers I ordered would not be available until 3 days after the desired delivery date. After some discussion the rep advised me that they could deliver something similar and they would give me an "upgrade" for the inconvenience. Well, the flowers still arrived 2 days late, with no balloons and nothing even CLOSE to what I ordered. They were some sort of small purple and white flower (NOT fall colors) and only a few were even open. The buds were falling off! Certainly not worth the $75 I paid. I called for a refund and the best they would do was a $25 refund. This company touts itself as "family owned, local business" but they clearly are not. Their call center is very loud and clearly not based in the United States. I will never use them again.

Didn't send the balloons. Flowers were wilted. Designer didn't get back to me until two days later. Then they tell me they sent the balloons and the flowers were not wilted. They wanted a picture of the flowers. Don't you think they should have said that the day I got them!!!

This was a plant gift from my son, ordered from SC to me in OH following surgery. There was no visible order # just the shipping label. Dirt was dumped out, roots exposed, leaves yellowed, blooms scarred. See photos. I’ve never received a flower gift in worse condition. I did not tell my family, only writing reviews. They would be horrified! This is inexcusable service!

The flower arrangement delivered to the recipient is not equivalent value to the product ordered and paid for online. I ordered the premium for $74.00. Unfortunately when sending flowers you don't always get to see the delivered product. I saw the product 4 days later and it was not what I ordered. I called AVAS and the 1st time they hung up on me and the 2nd time they basically told me since it had been 4 days and they have a 48 hour policy they wouldn't be able to help me. This is the 2nd time we have ordered from AVAS and it will be the last. The first time, my husband order Blue Orchids for our Anniversary and they sent pink ones. Not a good company and I would suggest not to order.

Ordered flowers took my money then 10 minutes later they call and say they can’t deliver to this area until a week and half later??? A hospital really!!! Do Not Order from them. I felt so uneasy I put a hold on my card.

Needed a special order for sweet sixteen arrangement. Went on Google. AVAS came up as local in Hoschton Ga. Called and asked at least 3 times if they were local and they stated yes. Placed order. They took my credit card. Day before delivery called me urgent. Could NOT DELIVER. No florist would work with them in the area as they are deceptive to customers. I found a true local florist and had to pay additional 50.00 as it was a rush on a holiday weekend. Thank you for nothing Avas flowers.

First of all they claim they are a local florist in their voice announcements which they are not. We ordered a "thanksgiving" arrangement to be delivered to a family to which we were invited for dinner. What was delivered was a vase of cloudy water with flowers for $85. Hardly a Thanksgiving arrangement. We ordered it by telephone thinking they understood the request but that may have been our mistake. They claimed they delivered what was requested but this is not true as noted above. Wanted a full refund but they only offered a $10 credit. Given that I don't trust them and would never use them again, it was worthless. Stay away from this company - you will be disappointed and don't believe their reviews on their website since you can not add one there.

First and foremost the floral arrangement I purchased looked nothing like they advertised. They didn’t get my information correct nor the name of the person they were sent to. They did not want to reimburse any amount for their poor service. I also upgraded to their “deluxe” arrangement which was more money, hoping it would look like the picture and it did not. I would advise anyone to find a different flower company because the $100+ I spent was not at all worth the money.

Big Ripoff. Flowers are never delivered on time despite website saying they would be delivered same day. Then, I got an email saying they would not refund my money within four days of the holiday. Later, after close of business (sneaky) they sent an email saying they would be delivered 3 days later. These people aren’t local either.

I ordered flowers for my girlfriend's birthday. It was supposed to be delivered before 1 pm since I paid the extra $9.99 for expedited delivery. At 2:30 pm flowers still weren't delivered. I called customer service. They said it's been delivered. It's now 3:30 pm. Still no flowers to be found. I called them again and was told that the driver has many deliveries and they have no update on my order. My girlfriend is off work now and there will be nobody there to receive the delivery. Don't order from this place. They are terrible. I would give 0 stars if I could.

Ordered funeral flowers. $74.92 Basket was about the size of my hand. Took pictures. Was supposed to get bowl with plant and fresh flowers. Card on arrangement had no name of florists. Tracked down local. It was a $32.79 arrangement. Not worth 15$. Tried to give me bowl in its place but funeral over and would not acknowledge the order directly. I kept in order to get to bottom of this.

Horrible service. On the website they advertise that it’s free delivery, but if you pay the $9.99 for express delivery that the flowers will be delivered before 1pm. I ordered flowers, card and a balloon on November 13th and to have it deliver to my girlfriend at her work for her birthday on November 16th. I called and spoke to the customer service to informed them that I needed the flowers to get to her work before 1pm because she be leaving for the day and he called the floral shop stating that delivery will be between 1-4pm. I told customer service I needed it there by 1pm and Avas informed me that it was set for high priority delivery and it was already in transit which I found out to be a complete blatant lie.

CONSUMER ALERT. Buyer beware of AVAS FLOWERS!! This is a complaint about my experience with Avas Flowers but hopefully the last part (“Facts you need to know”) is informative for future unfortunate patrons of this company. The Situation: I placed an order on 10/25 for a loved one’s upcoming funeral as they were on life support and I realized that their demise was imminent. Since they were a lover of the game of Golf I wanted a creative “Golf Themed” spray plus I wanted to give the local florist enough time (~2 weeks) to, create a memorable arrangement.

I ordered flowers and was assured they could be delivered that day. When I didn't hear from the friend I sent them to, I called Avas and they told me they had been delivered BEFORE the time I placed the order. Then they told me they had been delivered, but they couldn't confirm who signed for them. Then they told me they couldn't do anything else that day and I had to call back today. I have called 3 times today. The flowers were never delivered, but they are telling me that they can't refund me until they speak with whoever delivered them, but they won't tell me who the local florist is. DON'T EVER ORDER FROM THIS COMPANY!!!

Extremely misleading website. Led me to believe they were in AZ! Thought I was ordering from an AZ shop for local delivery. There has been no delivery nor has there been a requested refund posted. Not sure why this outfit is allowed to continue in business. Horrible online experience.

Tried to order flowers as a surprise... First thing I asked was, "Can it be delivered today?" He said yes... I asked three more times. He said yes. Long story short flowers never made it and the moron called the person to ask if it was ok to be surprised tomorrow. Are you kidding me? I ordered through a local guy I found on Google and the flowers were there in 30 minutes and were half the price. Stay away from this company. A bunch of idiots.

Arrangement was very small and stood about two and a half feet off the ground when I ordered a large display that should have sat next to the coffin not underneath it. Call customer service and they said there's nothing they can do because I waited a week to call them. I tried to explain to him that I answered an email to ** which ask me about my experience with the florist. I answered the questions that was a week ago and never got a reply so I called today and he wants to know why I waited a week. Gave me the run-around and would not do anything about the size of the arrangement. Total rip-off.

My boyfriend, placed an order with Avas for my birthday on 11/15/17 at 9:25 am CST for same day delivery. And NO DELIVERY!!! This morning, Avas said it would be delivered before noon. Again, NO DELIVERY!!! Avas called & left me (the recipient) a message this morning at 11:15 am so now it is no longer a surprise to me!!! I returned Avas calI was put on hold and then asked if they could deliver to my home address!!! My work address was given yesterday in the original order because no one is at home during the day.

I ordered flowers first thing in the morning for a same day delivery. The arrangement was advertised as same day delivery. I received an email at 3:45 ok telling me there were unforeseen circumstances preventing delivery. I have NEVER had this happen with a florist. The email said to contact them if I was not ok with the change in plan. I contacted them immediately and told them to cancel my order... Never heard back... Now I will have to spend time getting this straightened out. Not a good experience at all. More to come if I do not get refunded ASAP.

On Saturday I bought my friend some flowers to be delivered to her in the hospital. I paid an extra $16 for same day service. The website did an auto fill in for the hospital that she was at and took out the room number she was in. I realized this immediately after I finished my order and called customer service to make the change. They told me since the room number was not on the original order that the bouquet would not be able to be delivered that day because they had already sent out the delivery. Really not sure how that’s possible when I put in the order 5 minutes before!

Horrible customer service. Two orders of flowers to a funeral. One did not deliver. Second one states it was delivered but the funeral home states they never received. Company won’t refund any of the orders.

First let me say I really wish I could give this company a -0. I ordered the Floral Harmony deluxe arrangement for my aunt having surgery in another state. When my uncle sent a picture of the flowers delivered I was shocked and so embarrassed to see this arrangement because in no shape, form or fashion did this arrangement come close to looking like what Avas Flowers showed in their picture. Now I understand that the arrangement sent will not be exact but seriously the arrangement sent looked horrible.

Avas Flowers - Worst experience! Didn't listen to needs - didn't feel good about it so called back immediately to cancel. Rude, kept bargaining instead of give refund - no one w/ plain English. Very shady!

Did not deliver when promised. When I called customer service the lady was nice but only offered a personal phone call to wish my wife happy birthday, which I refused as my wife doesn’t know them and that’s just weird!

Avas florist is a joke. They claim to be local and they’re not. They will take your order and promise same day, only to call you and tell you your order can't be fulfilled that day. They will then send an arrangement that is NOTHING like the one you selected, that’s even if you get flowers at all. I could have hand picked flowers and arranged them myself for a fraction of the cost! My bad for not researching the company before making my purchase. Attached is what I ordered vs what my friend received. Good thing she loved them still! I also cancelled my debit card because I have no idea what their true intentions are, just to be on the safe side. DO NOT BUY from Avas Flowers!

If I could give 0 stars I would. Not only did they take my money, but they did not deliver the flowers to my mother who just had surgery, and would not provide any answers or proof that they were delivered. They don't return calls or provide any follow up. They refuse to refund my money. I had to dispute charges with my credit card company, and my mom ended up with no flowers during her recovery time. Thanks for nothing Avas Flowers. I will never use this company again.

My Husband ordered flowers for me on a Thursday. I got home and he ask me where my surprise was. I looked at him like he was crazy. First the flowers was never delivered. I called on Friday to get a refund. After 30 min of arguing with them about my refund they finally told me that our 70.00 would be credited back. I returned to work on Monday and the UPS drivers brings me 12 dead roses and my card was all spelled wrong. WORST PLACE EVER. WALMART HAS BETTER FLOWERS...

I placed an order online. They were offering free delivery and so much off with online coupons and you think you're getting a good deal and then all the sudden when you hit submit they have a $15 service charge that doesn't show up until the very last second. Didn't notice it until after the order was submitted because I had neglected to look over. Second problem is the flowers are supposed to be delivered that day cuz I had put the order in early that morning. Guess what. They were not delivered and still not delivered by noon the next day. Call to cancel my order. They told me I had to wait to the end of the second business day to cancel it. Poor service. Would not ever recommend. Watch out for the hidden fees.

To start out, I ordered flowers from a website that looked like a smaller locally owned flower shop. I was ordering a sympathy bouquet to be sent to a funeral. The website touted next day delivery, a discount code for I believe was 40% off, I can't remember for sure. It also touted free local delivery. I ordered flowers on Friday afternoon to be delivered to the funeral home on Monday morning.

Have your representative listen to what the customer is requesting rather than cutting the customer off repeatedly by saying, "I'm sure we can create something you will love." Because what I got was something that I did not love and didn't even use for my wedding. After paying over $70 for a bouquet and was small, skimpy, and looked more appropriate for a 5 yr old junior bride, I ran out to Publix and a random young man who worked there, who kept remarking that he wasn't a certified florist but he would be happy to help me, helped me create a larger, fuller, much more beautiful bouquet for $12.

I ordered a floral arrangement depicted on Avas' website - the order person (not located anywhere near the city and state I was having it delivered to) upsold me on a larger arrangement. What was delivered is an arrangement smaller than the original depicted on the website (let alone the larger one sold to me for $20 more) plus, I ordered the arrangement without balloons (that was emphasized) because my 98 year old mother in law is allergic to materials in balloons. It was delivered with balloons. I also modified my order without pink carnations to be replaced with white carnations. You guessed it - the order was delivered with pink carnations. The order rep confirmed each of these requests. Avas misrepresented the arrangement what was sold to me vs what was depicted (I have photographs of what was delivered) and they ignored my two additional requests.

Quantity of flowers was small. Handling charge slipped in. Not a great value for total cost. And it was not obvious that this was a national website and not a local business. I should have done more careful looking.

We ordered flowers to be delivered on our friend's birthday, and when we placed the order we were promised it would be delivered that same day. We called the next day as I was unable to check the status of the order online, and was told the flowers had not been delivered as promised, but they would certainly be delivered that day with an "even more beautiful arrangement". Needless to say, we were upset that the flowers had not been delivered as they were to be a fun surprise for our friend's birthday.

My sister is in the hospital in Panama City, Fl. I was happy to see this florist and that they had same day delivery. Well, second day and she still hasn't received them. Not good in my book. I emailed and I haven't heard anything. I have called and reached a foreign speaking phone operator. She left me on hold for several minutes. Very dissatisfied customer!

One star is pushing it, but apparently you can't give no stars. I ordered flowers for my daughter and son-in-law’s anniversary. I thought I was ordering locally. Now, I'm not sure if I even ordered in the U.S. I was told the flowers would be delivered that day. At around 5:30, I received an email that they couldn't be delivered until the next day. Which, totally bummed me out because I would have ordered something else from somewhere else had I known that they couldn't be delivered when they said they could. Anyway I received a notice that they were delivered. However, they have not been delivered. I called to cancel and the gentleman on the phone was not surprised that I was dissatisfied and said "she didn't receive the flowers at all, not even petals." I swear you can't make this up. He put me on hold for about 3 minutes then came back on the line and gave me a reference number for my credit (which, by the way is my order confirmation # plus today's date).

This is the first time I have written a negative review, and I regret having to do so. Including discounts, I spent $160 on my first order (it was beautiful, but looked like a $75 arrangement) and $100 on the second order (giving Avas a second chance). The second order was even more disappointing. It was for a funeral and I picked a specific, very cheery bouquet with white daisies and yellow lilies.

I placed an order with this company. After reading their reviews, I realized that I didn't want to follow through with this company so I called to cancel the order. As a matter of fact, I called twice to cancel the order to make sure the transaction took place. They assured me that order was canceled and that they would credit back my credit card. The next day, there is an email from them stating that the flowers had been delivered that afternoon. I was livid!!! I had called them twice to cancel the order. I called to speak with a representative, he was foreign. I could barely understand him. He put me on hold and never came back to the phone after 10 minutes of holding.

The quote "you pay for what you get" does not apply when ordering from Avas flowers. I spent $120 for a cheap, unappealing and pathetic flower arrangement. I ordered the premium flower arrangement, balloons, card and ribbon with my message choice. The vase was way oversized due to the fact it was supposed to be "premium" and since the flower arrangement wasn't premium it looked empty. What I received was absolutely nothing like they were advertising on their website. I'm beyond irritated and disappointed with this so-called business.

10/17/17 COMPLAINT: AVAS FLOWERS. COMPLAINT SUMMARY: The flower arrangement delivered to the recipient is neither similar to nor of an equivalent value to the product ordered and paid for online. (See photos) ATTEMPTS TO REMEDY: Customer made multiple attempts to remedy situation including (1) responding to the AVAS customer satisfaction survey, (2) sending an email (see below), (3) sending photos, and (4) returning a customer service telephone call.

It is now 2:27 pm. I paid extra money for same day expedited delivery to be delivered by 1:00 pm same day. So we are looking at a hour and a half late on delivery and I have called them and been told at first the flowers were delivered before 1 and my girlfriend was a liar and she really got her flowers which yes she now knows she is getting because they had told me she received them so I had to spoil the surprise to her. She called them back to rip them a new one for calling her a liar at which time they "called the florist" who said the flowers would arrive in 15 minutes and they were sorry for the mix up and my girlfriend called me back to tell me what they had said.

I ordered an arrangement to be delivered 10/6/17 for a business grand opening. It was not delivered until late 10/7/17 -- after the grand opening was over. I called/emailed repeatedly over the weekend. I was assured I would be notified as soon as it was delivered. There was absolutely no notification from Avas Flowers. I was notified from the business owners. The representatives kept saying, they could not get in touch with the flower shop. All the online advertising states they are local. I demanded to know what flower shop was to deliver the flowers, and to give me the phone number. They stated they could not do that. This is when I figured out I was doomed into thinking they were local! They state they have a 5 rating with 4 different rating sites. Go look at the reviews! Most are horrible experiences.

I ordered flowers for my wife's birthday 24 hrs in advance. For a specific time of 10 am -11 am I told them that she would not be there at 12 pm. The man I was talking to said it would not be a problem. I called them at 12 pm the day of and they said that they were on their way. My wife had already left work. I will not use them again or their $10 credit they gave me. I prefer a business more reliable who can deliver what they promise.

I ordered two flower arrangements for the funeral of a loved one. The picture of one arrangement on the website was nothing like what I ordered. My first clue should have been when they said the pic on the website and price was different. They said the price went for the smallest arrangement but the medium arrangement was pictured. I ordered a premium arrangement even higher than was pictured. They charged me 10.00 for the bow and 3.99 for the card.

The flowers that came were not at all what was pictured. Looked like a toddler put it together with only 2 roses (see pictures). $71 for something I could have picked up at a gas station. They give you a coupon code+free shipping then charge you $16 for other "services".

I am not at all happy with the service I have received. I ordered flowers and balloons online to be delivered to, my daughter, a student at Brown University. I gave clear simple instructions on how to deliver the items. I provided the name and phone number of the recipient, and further, I have had flowers delivered to her on several prior occasions with the same instructions, and it worked out perfectly. This should have been easy. Instead I get a message on the morning of my daughter's birthday saying the flowers were delivered, when the instructions clearly stated that the recipient would not be available to receive the delivery until afternoon. I called customer service to ask where the flowers had been delivered, waited a LONG time on hold and was finally told that the flowers and balloons had been left in the mail room. I called my daughter and told her to go pick up her delivery at the mail room.

I ordered flowers for my wife Thursday night around 1 am. The website said it would be delivered Friday between 10 am-1 pm. So I said, "Great that will work." I checked the track my order link on Friday, the first time I checked it the message said out for delivery. After four hours had passed I checked it again. This time it said the driver had to reschedule it. I did not receive a call or an email stating this. So Saturday I checked the delivery link and it said it was delivered. So I called to ask why it was showing delivered when nothing arrived? I was put on hold for about 10 minutes and was told it would be delivered at 1 pm Saturday. So I called my wife around 2:30 pm and nothing had been delivered.

Do not use this company! I ordered flowers from them for my husband's aunt in CT. Arrangement was NOTHING like the picture that I ordered. When I sent them pictures of what I ordered and what was delivered, their only response was "sorry you were dissatisfied, we'll give you a 10% rebate that amounted to $3.99."

I ordered flowers from Ava’s Flowers because another local florist who couldn’t deliver because of a parade in town recommended them. I thought they were local. I placed my order and repeated the address to the attendant at least 3 times because they weren’t paying attention and got it wrong several times. The flowers never arrived. I didn’t find out for a month. When I called them after getting charged $62+ dollars they tracked down my order and listened to a tape of my order. They sent the flowers to the wrong street address. It was the order taker's fault and they admitted as much. No refund! They offered to give me a discount on a new order. I was stunned and said no. Don’t use them. They are not responsible for their own mistakes. Horrible company!

Was told florist was in New Orleans. Paid a surcharge for flowers because I wanted specific colors with no carnations. A grocery store bouquet for $20 is nicer than the $65 bouquet delivered. Ugly!

Flowers were delivered TWO days late only after I called SIX times to inquire about delivery because their online tracking system did not work. I spent a couple of hours of my time trying to straighten this out. I have NEVER had such an unpleasant experience. I will NEVER do business this AVAS again!

As soon as I found out that my best friend's sister died, I searched for a flower company that could deliver something to her the same day. Not only did the charges ring up $15 higher at the end but my friend never got her flowers. Here it is two full days later and I told them just to cancel the friggin order and refund my money. The Indian people at the call center were very nice, but seriously?? I wasn't even made aware of a problem until 28 hours after I had placed the order. They told me that what I had ordered wasn't in stock. The man on the phone assured me that they would upgrade my order and something beautiful would get delivered.

I would give ZERO stars, if possible, because Avas Flowers was a complete FAIL. On Sunday, I placed an online order for birthday balloons with Tuesday delivery to my son at the school where he teaches, and paid for "express" service (delivery before 1 PM). At 5:00 PM, I receive an email from customer service, asking me to call concerning the order. It appears that this business cannot fulfill orders to that town, despite the fact they advertise that they serve that area. The customer service operator admitted that YES their website claims that they serve that town, but NO they do NOT in fact have a "designer" in that area.

I reiterate everything that has been said before. I wish I had read these reviews before I ordered from them. I ordered a fruit basket and half of the fruit was rotten. I sent an email as suggested. No one ever responded and now they "can't find it." When I called to complain, I was offered a $65.00 credit as if I would ever order from them again. Then, I was offered a 25% refund. When I asked to speak to a supervisor, I was put on a long hold and they hung up. This is absurd! The flowers were nice, but wilted within a day. There are plenty other national florists out there. DO NOT USE THIS COMPANY.

WOW! I seriously wish I had read the REAL REVIEWS here instead of the reviews on Avas-flowers website. Just take a look. I ordered the Delux option too and put in the coupon code which showed a discount in the check-out but not on my credit card... I attached the receipt. Paid $68.14 for this! I did send an email complaint with the pictures attached as well but no one is getting back to me. What they show on their site and what you get is not "similar as possible, same look and feel" as they say on the site and on your receipt. Wow, just messed up thieves! This beautiful bouquet was for our daughter's first day on her new job.

Package arrived with rotten fruit, Avas sent a second package and it was worse than the first. ALL FRUIT was rotten, even some completely moldy, it was smelly and disgusting. Their customer service rep wanted to send a third and kept over talking me, she would not listen until I told her to shut up, her reply was to keep this professional, I stated she should learn to listen.

This was a very disappointing delivery of flowers. First the florist confirmed delivery of the flowers but they had not arrived. SO my friend who sent them thought my phone call was to thank her for the flowers. I said no... The flowers arrived the next day but they did not ring the bell or knock and if I had not been vigilant in looking for them I would not have known and as it was very poor weather (post hurricane status) there was a possibility that the flowers would be ruined or so I thought. The arrangement arrived in a very tall box (36 in H) and inside were 5 small sunflowers that were in very poor condition. The sunflowers’ stems were 8 inches and the sunflowers were not in full bloom and were 2 in Diameter.

On Mother's Day I wanted to send flowers to my Daughter-in-Law - they were guaranteed delivery ON Mother's Day. They were NOT delivered on Mother's Day as promised, or as ordered. I decided to give them a second chance to redeem themselves on my granddaughter's birthday. I ordered Carnations because those are her favorite flowers. I was very specific. They didn't send carnations at all. The bouquet was beautiful - BUT - it was NOT what I ordered. There were red roses, and an assortment of other flowers but NO Carnations. I would NOT recommend this business for orders that are important to you - there's no accountability and they really don't care. Again lovely flowers BUT NOT what we ordered.

So sad. It is my parents 65th wedding ANNIVERSARY and they had recently moved into assisted living in a town that they were not previously living in. I send them flowers several times a year. I google shops in their area and Avas Flowers came up and their website gave great reviews so I placed an order and asked for a morning delivery. They never got the flowers. Please do not order from this company. They are awful!!!

Last Friday morning I went online at the Avas Flowers website and spent an hour scrolling through the various arrangements to pick out the one that I wanted to send my daughter-in-law after her surgery. I even selected and paid for the upgrade to Premium to ensure that the arrangement would look beautiful. They were to be delivered on Saturday. On Monday I contacted her to see if she had received them. She had not. I contacted Avas Flowers to find out why and was told that the local florist that they contracted with wanted an additional $12 to send the arrangement that I wanted, or they could send a "Designers Choice". I had a difficult time understanding what the representative was saying (likely being handled overseas) but the bottom line was they would not fulfill my order unless I paid them more, or they could let the florist that was trying this bait-and-switch scheme decide on what my daughter-in-law received.

I wish they could get a zero! I did not see these low reviews until after my experience. When I first Googled I saw 4.7 and now realize they were probably fake. Some it was advertising reviews. I ordered my daughter flowers in another state for her 25th. Delivery was not successful and she was told to pick up the flowers the following day. I chose the location on the Internet based on the ZIP Code thinking it was close to her home. When she went to pick up the flowers the next day the drive was 35 to 40 minutes and when she got to the location which was at a hospital she found out that the flower shop closed at 4 PM. I had no idea that it close that early from what I read online. Most people do not get off that early and she darn sure does not.

I live in Dayton and rely on good representations of a product when ordering out of town. I sent flowers to my daughter Dr. Sarah ** to her office for her birthday today. I am extremely embarrassed how this $107.00 "Premium bouquets" turned out. It was poorly arranged, did not have the amount of flowers as depicted in the pictures, and I did not receive an invoice email as promised. You will NEVER get my business again.

My nightmare with this company is about as bad as other reviews read here. They manipulate prices, create "discounts" that they do not honor, and, online, show you charges that are only a part of what they finally soak you for. Stay away!

Horrible experience getting my refund for flowers they never delivered. They tried to blame the local floral shop. They claim to be local, but outsourced my order. Now I cannot get them to stop emailing me with coupons and promotions. They never call back, and staff cannot answer simple questions.

They waited over 3 hours to notify me. See pics for ordered vs delivered.

I ordered flowers to be delivered for my sister's birthday 2 days in advance of her day. I called her at 4:00 on her birthday and was told that she had not gotten flowers! Avas did not call her or me about this. I called their customer service and was told that they had no one in my sister's area although there are several FTD florist in her town! The best that they could do is deliver flowers tomorrow... NOT on her birthday. I will never use them again!

I ordered a funeral arrangement on September 5th to be delivered September 9, 2017 for my best friend's mother who had passed away. She loved lavender so I picked an arrangement from the "lavender group". I upgraded from a standard to a deluxe arrangement. I paid extra for a lavender ribbon. The container was to be lavender in color. The arrangement made it to the funeral home but I could not find it. When I asked where it was I was directed to the organ AWAY from all the other arrangements/sprays, etc. That definitely was not an upgraded version of what I was told I would be receiving. I asked specifically if it would be LAVENDER roses and was told yes, that is why they called it the LAVENDER COLLECTION. Well, the roses were pale pale pink with dark pink edges, NO NO NO Lavender roses anywhere. The container was to be lavender... It was a dark grey/black and there was NO LAVENDER ribbon that I paid extra for.

Ordered flowers for same day delivery on Friday. Received a call that flowers and container weren't available but they would arrange to still be beautiful. As of Saturday they still weren't delivered. Call to customer service who would call local florist to find out issue and advice. Never received call or email back. Three calls to customer service in the evening, transferred to supervisor voicemail, disconnected call and another call that met with no resolve and I would have to call back again Monday to discuss full refund. This is not a local business at all! Now I will contact my cc company to cancel the charge and report to Better Business Bureau. After all of these horrible reviews it is amazing they are still allowed to be in business. Never again will I order from Avas Flowers.

I ordered flowers, early in the morning. I was assured more than once the flowers would be delivered that day. I said it was necessary otherwise I would go somewhere else. Sent me emails to track and it said it would be delivered that day. The recipient was in the hospital and at 8 o'clock at night told me no flowers had ever been delivered.

Ordered a beautiful flower arrangement for my sister. What she got was embarrassing to me, but apparently since the company got their money they dont care. They offered a 10% refund which doesn't even cover delivery cost. These people are awful, and definitely you have to lie and say you are ordering something to even talk to customer service. I was hung up on 4 times. Bottom is what I ordered, top is what she received in picture below

I ordered flowers for a dear friend's funeral. The flower arrangement I ordered was no way similar or as they say in their disclosure "may be different depending on the florist interpretation but the overall feel will be preserved" (not exact wording but close enough). I was embarrassed to know that these flowers were a representation of me and expression of my love. The flowers arrangement was so different that I had to look at all the wreaths cards to see which was mine. On the images I have included what the flower arrangement should look like.

1st, I tried to order by phone, which had already taken 35 min. of my time. The person on the other end was not well-trained and I was disconnected. I called back and was told I had to start over again with my order. That should have told me not to use them. I then went ahead and ordered online. The recipient of my order sent me a text of the flowers I had ordered. I was in utter shock! After all the add on costs and a total of $80 for the DELUXE version, she received a cheap arrangement that I would have spent $20 on, had I ordered it in person. This place is a rip-off! DO NOT ORDER FROM AVAS FLOWERS IN CLAYTON, NC.

I ordered flowers on 09/01/17 and was guaranteed a 09/02/17 delivery for my friend's 80th birthday. I then received a call on 09/04/17 stating that flowers had not been delivered with no good reason and was asked to change my order so that it could be delivered on 09/05/17 which was AFTER my friend's birthday. I agreed, but then received a call on 09/08/17 stating that my flowers STILL had not been delivered. The CSR offered free delivery for tomorrow (which their site already offered free delivery) and a miserly 10% discount. Wow, color me unimpressed and irate with the horrible service. I cancelled my order.

Do NOT order from Avas Flowers. I paid $80 for what appears to be handpicked flowers from someone's backyard in an ugly vase with no bow. As you can see from the pictures, it's not even the same flowers or even the same color scheme let alone anywhere near as full as what I ordered. I paid for the "DELUXE" arrangement. I'd sure hate to what the standard version looks like! I called and emailed and they had the nerve to tell me that they needed to come and pick up the horrible arrangement that they delivered and inconvenience my parents and further embarrass me in order to credit my account. Worst customer service ever! How is this place still in business! They are scamming everyone that orders from them!

I was attempting to send sympathy flowers to an area in Illinois with which I am not familiar. I searched online for floral deliveries near the intended zip code, and found http://www.avasflowers.net. I placed an order online and was promised delivery by noon the next day, the day of the funeral. The day that the flowers were to be delivered, I received a text that there is a problem with my order and to call the number provided. I called, reached a call center, and was offered a next day delivery with little explanation as to why they were unable to complete the delivery as planned.

I ordered the Butterfly Fields Bouquet (BFFF1X-P) premium on 9/4/17 at 16:59 their time I ordered. This was for a family member's funeral that was killed in a car accident. Flowers were to be delivered next day 9/5/17. Never were. Instead they called my husband. Did not ask for cardholder of payment which was me. Several times lady with accent tried to say he said it was okay to replace with a dozen of white roses or colored rose bouquet totally incomparable to what I paid. Totally unacceptable. They did not even speak to me the payee of the flowers to begin with. So very unprofessional. I do know mistakes are made. This should have been put on hold until they could reach me (the payee) or I could reach them and they should have offered an apology of mix up.

Do not buy anything from this florist. I requested a basket of African Violets and specifically said no other plants. I had my daughter in law take a picture of the basket. There was one small African Violet with other plants around it. Very unattractive and not what I ordered. I called to complain and they said the designer has discretion on how and what she designs. So, I paid $85 for one Violet basically. Terrible customer service.

If I could rate this company with zero stars, I would!!! My overall experience was HORRIBLE, to say the least. The initial ordering process was smooth and gave me reassurance that my flowers would be ordered on a very important day (my military retirement) for a very important event (retirement ceremony where I'd give flowers to my wife, mother, mother-in-law and sisters). I even paid extra to have them delivered prior to 11 am that morning. At 1045 that morning, I called Avas Flowers to figure out where my flowers were since I had to leave at 11. I was disconnected. I called again and was disconnected again. Finally, needing to leave for my ceremony, my sister took over and she too was disconnected two times. Eventually, she was told that the order had been canceled THAT MORNING and that someone had tried to call. That is complete BS, since my call record clearly shows that there were no attempted calls that morning.

I wish I did my homework on this company before I ordered from them. I thought I was dealing with a florist in Alamogordo. I ordered a nice arrangement on August 27, 2017 for a delivery date on August 28, 2017 for my mom's 76th birthday. On the 28th, at the end of the day, I got a call from them stating the arrangement I ordered, they were having troubles getting a particular flower and asked if it was ok to substitute to something equal to what I had ordered. They assured me that the arrangement would be just as nice. I said that would be fine. If I had been thinking I would of realized the arrangement consisted of roses and carnations. What florist doesn't have those 2 flowers?

First they fail to deliver on promise. I ordered flowers for a funeral. Never delivered. They refused to reimburse the full amount. They had the nerve to call me the day after and said has the funeral happened yet? Wow. After reading the reviews, I doubt they will even give partial credit like their email confirmation says. I disputed with Amex who handled it professionally.

Could not make them understand that they must have delivered it to a wrong house. I paid $79.02. I made calls & sent emails, but all they said "we don't keep records", & it was delivered. What company doesn't keep records for income taxes.

I ordered an arrangement to be delivered... I paid 75 dollars and the arrangement contained maybe 20 bucks worth flowers and looked like a 2 year old made it. The website didn't give the 10%, and customer service people offered a 10% discount which was still overpriced for what they delivered. This company is unethical and they will not give you money's worth.

When I placed my order I told the rep it was imperative my order be delivered on Sunday for my clients birthday. I received confirmation and it said 8/27 or 8/28. I called back and said that I was up charged for the next day delivery and they said they would deliver by 4:00pm on 8/27 which of course they did not. I called them and they said they would issue a store credit. I was like "no way, I would ever order from your company again, I want a refund." This company is terrible. It was a birthday gift and needed to be delivered on my clients birthday. Terrible and disappointing. How can a place like this still be in business and making loads of money? Don't use them.

I ordered flowers for my niece's first day of college. They were supposed to be delivered on a specific day and after two days, still no flowers. I tried calling the company, and after being put on hold for a very long time was told they could not get in touch with the florist who was supposed to have delivered them. I asked to have my money refunded and was told no because they still had to investigate if they were delivered or not. They weren't! So now, the first day is long gone and we still have no flowers and I am out $85! I also did not like how the saleswoman was very pushy while I was ordering and tried to get me to pay for a lot of extras, like a colored vase or a ribbon around it. Will never order from them again! Very poor customer service!

I requested flowers for my aunt's funeral. They were delivered on time but started wilting the night they were delivered. By the next day it was embarrassing to have them graveside. I paid 150.00 and the arrangement was small and did not have any fragrance. I complained and they refunded me 12.49... There are better businesses out there.

I placed an order for delivery on 8/17/17 at 9:47 PM for delivery on 8/18/17. I placed several calls as it was getting later in the day and was assured that the delivery would be made. It wasn't and after attempting to console a very distraught girlfriend, called to cancel the order. They weren't there of course so I called the next morning 8/19 at 10:00 AM. To make matters worse the clerk that answered the phone said that I had selected "Flex Delivery," which I had not, which meant that they could deliver it on 8/18 or 8/19.

Ordered flowers for my Aunt's 91st Birthday, florist confirmed delivery on requested day, but did not deliver until the following day. Flowers were late and ugly, dead by next day, not designed well, ugly... Company was unwilling to do anything other than give me a $5. refund. They don't care and are rip offs. Go with Harry & David next time or Farmgirl Flowers.

Ordered flowers for a funeral on 8/14 to be delivered on 8/18. I was unable to attend and wanted to make sure my presence was represented. Today, 3 DAYS AFTER THE FUNERAL, I get a call from them telling me they were unable to deliver the flowers. The manager kept offering another delivery at a reduced rate, but I'm not sending flowers AFTER the funeral. This company is the worst. Stay away from them at all costs. They will disappoint you.

This was the most stressful experience I have ever had ordering a floral arrangement. The message for the card took four tries to get it right. They sent an email showing the correct message but when the flowers were delivered the message was incorrect. To track delivery was impossible. Spoke to someone different every time I called. Never received the information that was promised after each call. I will never use Avas Flowers again. BUYER BEWARE!!!

Ordered premium floral arrangement, balloon, candy for mom's birthday 8/16/17. Emailed once (no response) and checked delivery status online a few times. 8/18/17 delivery was supposed to be before 1 pm. No delivery as of 4 pm. I called Avas Flowers after 10 minutes on the phone. They said flowers were delivered at 11 am. (But they were not). I said I did not receive a delivery confirmation? Because they had not received the delivery log yet, that's turned in at the end of the day. Within 30 seconds, while still on the phone, a delivery confirmation was sent to my phone. She assured me they were delivered and read the address to me. So thanked them and checked with my mom, no flowers yet!

I still haven't gotten a refund 5 days after I had them use a different credit card. Not only have I still not received a refund 5 days later, but they didn't deliver the flowers!!! Why would I call you to use a different card number, if you think I want to cancel the order??? Their agents are hard to understand. Also, I ordered an arrangement for my sister and was very disappointed. The flowers were frugal and a much cheaper kind were used than pictured. I use them for a lot of business orders, no more! You just lost a lot of money Avas Flowers!

I am SO SORRY I did not check out reviews before I ordered. This is the WORST company & everything about them is a FRAUD! DO NOT USE THEM! Horrible customer service, huge language barrier, bad floral misrepresentation of arrangements/delivery times & I wish I could give no stars. Customer service is: Long hold times, disconnected or transferred to a "manager" & get disconnected. They are NOT a "locally & family owned" florist as their recording and website seems. I did speak to a young caller at the call center who very courteous and professional & offered a $10 refund for an $80 crappy arrangement. CALL A LOCAL FLORIST and when THEY ANSWER the PHONE MAKE SURE they are GEOGRAPHICALLY LOCATED WHERE THEY SAY THEY ARE!!! I retained my order #; however, it is deleted after payment is made, so not wasting my time leaving. This is why they state that order # could not be found.

I have ordered floral arrangements online many times before and never had a bad experience before ordering from Avas. I don't usually write negative reviews either but felt a need to as I was so very disappointed when seeing the arrangement that was sent to my dear aunt's funeral home from Avas--it was actually embarrassing. Like others mentioned in their reviews, I also thought I was sending the arrangement from a local florist since that was the search I typed in. The arrangement looked drab, wilted, and like someone just shoved a bouquet from a grocery store into a vase with no contour or the vibrant colors that I had ordered. If it weren't a funeral home setting and had been too tacky to do so, I would have gotten a picture.

Husband ordered and had sent to my work (a Fortune 500 company) the "Deluxe" size 'Gardens of Cambridge' ($79.99 with delivery) from Avas Flowers. Description for this bouquet is "Beautiful blue hydrangea, blended with lavender monte casino aster, mint green carnations and bold white lilies. A graceful, cultured arrangement perfect for someone with class and taste in your life". THAT IS NOT EVEN CLOSE TO WHAT I RECEIVED.

I ordered flowers from this company (a front organization for Hy-Vee), and they failed to deliver flowers for a birthday, then refused cancellation and indicated they would deliver three days after the event! This failure to provide acceptable customer service is plainly unacceptable, and violates the principles of the Uniform Commercial Code. I strongly recommend against using this company or patronizing its' related company, Hy-Vee stores in the midwest.

I ordered flowers at 11:00 am for my daughter who had one day surgery, I was guaranteed delivery by 5 pm the same day. I spoke with a person named Ray and explained how important this was to me and he assured me she would get the arrangement. At 4:30 pm I was contacted and told they would be unable to deliver the same day but would deliver it tomorrow. The flowers were already paid for, and they did offer a 10% discount, but that wasn't the point. When you order something and are told it would be delivered the same day then it should be done. At 4:30 pm, I didn't even have time to call around to see if I could get the flowers from somewhere else, and it didn't matter, they were to be delivered before 5 pm that day. Very upset with this company and will never use them again, nor will I recommend them. As a matter of fact, I will go out of my way for people to know just how unreliable they are.

These people are not reliable. On 8/06/17 approximately 1:00 pm, I ordered flowers to be delivered to Swilley Funeral Home in Tampa FL. before 6:00pm. They guarantee that it would be delivered at least 15 minutes before 6:00pm. I waited until 6:00pm and the flowers never arrived. I call 1+ (877)638-3303, and spoke to the supervisor, he told me that they couldn't delivered them for 6:00pm, but would for the next day, after the same day delivery.

Buyer Beware... This company will be very accommodating during the ordering process. Everyone department that you talk to "apologizes" that they don't have the blooming plant so talk you into a different plant. A couple of hours later they call back and say we don't have that one either but proceeds to say we can send a different one. I agreed. When the arrangement was delivered, it was totally different than discussed. It wasn't even close to what I ordered. After sending them an email about the arrangement being wrong they said "We will make this right and will deliver another big beautiful arrangement, but we will need to pick up the wrong one." So the next day they went to my friend's house to pick up wrong arrangement and told her that I had cancelled the order and it wasn't going to be replaced. I told her do not give it to them until they have the replacement arrangement.

I am writing this review with hopes that anyone who reads will make the smart decision and order from any other flower company. I recently purchased flowers from this organization for a close relative's funeral. I paid a decent amount of money. The flowers were delivered late, and would not have ever made it out during view hours if I didn't call. They snuck them in the flower room. Additionally, the arrangement although beautiful on the website showed up looking like a grocery store special. The message I composed for the card wasn't included and the additional sympathy ribbon was also not included. I have gone back and forth several times with customer service and have yet to reach a resolution. Even with delivery confirmations and text messages at 4:00, they continue to retort with the flowers were delivered at 2:00. Save yourself the headache and go anywhere else.

I visited my mother the next day and was shocked to see what I paid 57.00 for looked NOTHING like the picture online with the price beside it. They delivered equivalent to two bags of flowers from Walmart stuck in vase with tons of ferns as a filler. The picture had no ferns. To fix the problem they want to give me 10.00 off on another order! I told them I wouldn't ever order from them again so what good is 10$ off. Then, I requested the shop I googled to be the one do the job. They assured me they would fill the job. They did not. So, I want what I paid for. Another delivery.

I ordered flowers for my anniversary but they never showed up. They took my money out right away. After calling 4 or 5 times without getting anywhere they finally showed up 4 days late. Horrible Co. Horrible customer service. Felt more like a scam than a florist shop. Do not use Avas Flowers.

I placed an order at 08:30 yesterday, to send flowers to my mother in law, who was in the hospital. I paid the extra fee, to have guaranteed delivery by 13:00, because I didn't know if she would be discharged yesterday afternoon or this morning. My mother in law was sent home at about 14:00, and her flowers had not arrived. I got a text from Avas at 14:30, saying the flowers had just been delivered. I called the Avas customer service line today, and was only offered a 10% refund for my order. I stated that I wanted a full refund, as the flowers did not get delivered by 13:00, as the extra fee was supposed to guarantee. The customer service rep agreed to the full refund, and ended the call, but still only refunded 10% to my credit card. I am not impressed in the least with this company, and will be vocal, to everyone I know, about not using their services.

I contracted (two days early) to have a vase of flowers delivered for my sister's birthday. The transaction was done online. I supplied the delivery address and received a confirmation that the flowers would be delivered to that address on July 31. My credit card was charged. At 8:00 pm on the night of July 31 (the day of the contracted delivery) I phoned Avas Flowers to inquire as to when the delivery would occur since it was so late on the delivery day. After being put on hold for 14 minutes the Avas representative stated that I needed to pay an additional $10 for the order to be delivered to the home address I supplied two days earlier. Had I not called the flowers would not have been delivered as contracted. I refused to pay additional money for the contracted delivery. The flowers were never delivered as contracted.

Do not ever order from Ava's Flowers!!! I have used them 3 times and all 3 times: VERY POOR QUALITY!!! The 2nd time, the flowers were dead and This last time, they did not deliver my arrangement and I ordered the day before!!!

I selected and paid for Same Day Delivery through Avas Flowers. I received an email stating that the flowers were delivered; they were not. When I called the customer service line they were not helpful at all. They did not speak clear English and the entire time all they said was that they would deliver the flowers the next day and refused any type of refund. Don't waste your time or money on this scam.

I placed an order before noon on 7-26-17 and was told it was same day delivery. I received a call from a foreign sounding representative and was told that they could not do same day delivery and that it would be Saturday before it would be delivered. I informed them that it was not okay and that I would like my money refunded. She told me they couldn't do that and that she could do next day delivery, add extra roses and add a box of chocolates at no cost. She then asked me for a secondary address to which I gave my house address. This was NOT the delivery address, it was a secondary address. They already had the delivery address.

Ordered flowers on a Wednesday night before going into work the night shift. Needed them for my girlfriend who was menstruating hard, and super upset about how long I'd been working on the road. I knew she had to be at work at 11, and I had requested how important it was that they get there before she went to work. They went the extra mile and got them there before she left. Worth every penny. Will use this place for all my flower needs.

I ordered flowers for a sick friend. Avas sent me an email telling me that the address was incorrect so they could not deliver. I called and assured them it was correct but they made no attempt to deliver the flowers again. I sent an email and received no response. The only way I could talk to a customer service person was to call and push the number for a sales person who takes orders. He sent me to a person who would try to resend my flowers. This company has around 200 call takers who take your order and send them to small florists around the country. They seem to be overwhelmed and poorly managed. I would NOT recommend using them. My friend still doesn't have her flowers.

I ordered the Butterfly Fields arrangement for a funeral and received a totally different arrangement. Not only was it the smallest arrangement at the service, it was by far not even close to what I ordered. It was too late to return it so I called after the service and complained. Their resolution was to send me a 10% refund on a $100 order. I will not order from them again.

Worst experience with a florist, ever. Will not be doing business with this company ever again. Here is the email I sent to customer service. Someone did call me and apologize. Unfortunately, that didn't do much to make up for the unnecessary stress I was put through. "I have had the most frustrating and stressful experience with your company today. Yesterday morning, I ordered a plant basket to be delivered for a funeral service that took place today at noon. I called your customer service number about 30 mins prior to the service starting to make sure it was delivered and it had not been. I was then told a mistake in your system had happened and that it was being delivered tomorrow instead of today. Well, that wasn't going to work bc the funeral service was today. I was told a fruit basket would be sent to the family's home instead. As irritated as I was, I agreed to that and gave the delivery address.

NEVER BUY FROM AVAS FLOWERS!!!

I placed an order on Saturday and they promised a same day delivery. I so happened checked the status on Monday and it said it hadn't been delivered, so I called and was told that the local florist wasn't going to deliver. On the day of the services, I found out about this and nobody called me. On top of that they said they would give me a 15% discount and deliver to the home. The flowers were for a funeral service, but you still trying to keep my money. In conclusion, Avas and its affiliates are terrible!!!

We ordered congrats flowers for a co-worker and the experience was embarrassing. The flowers died within one day and the watervase that showed up was actually dirty. I would never order from them again.

I ordered flowers online for a funeral service. I am heart-broken that Avas Flowers have let me down in such a profound and irreparable manner. I provided accurate information regarding the funeral home address and the deceased two days before the delivery was scheduled. I have discovered that the flowers were never delivered. My son was attending the funeral and he could confirm that our flowers were not there. The flowers were scheduled for delivery on July 20, which was the first day for visitation. The funeral was on July 21 at 10:00 am. At 2:00 pm the website said my flowers were still scheduled for re-delivery.

I thought I was ordering flowers from a local flower shop in Southern California to send flowers to my mother in law for Mother's Day. She never received the flowers. When I called to find out what happened, I was told they would look into it and call me back. I called a second time and was told the same thing. I then called my bank, and had them reverse the charge. Two months later, today, I saw a reversal of the reversal and was recharged the amount of $58.94. I called Avas flowers and was told that since I placed the order, they would not refund me, but would deliver the flowers over 2 months late and offer me a discount of 10%. WTF! I screamed and yelled and was told they would refund my money. We will see. Not Acceptable!

This was by far the most horrible birthday surprise flower arrangement experience I've ever had. Where to begin... for starters I placed the phone order from Los Angeles, California for delivery to Alice, Texas under the reassurance from sales person that I was in great hands and the choice I made in picking the "Deluxe Dreaming of Tuscany" was an excellent decision to surprise my mom for her 61st birthday. The clerk reassured me that for my approximately $90, it would be money well worth spent. We talked about the "Deluxe" delivery mirroring the photo I was looking at online... it's a gorgeous bright arrangement with vibrant oranges, yellows, greens! We added a balloon and card to make the arrangement even more beautiful. Needless to say, I was certain this arrangement would be the most incredible birthday gift my mom would receive on her birthday. I was excited and waited patiently to get updates.

They were not delivered for the Saturday shower until Monday!!! When they arrived they were worse looking than 5 day old Gas station flowers. In a $1 store vase. These people are brokers and they contract your local flower delivery store. Ridiculous place. DO NOT CALL THESE THIEVES.

I paid twice as much for an order that costs $248 only because the delivery time to be after 10:00 pm was absolutely critical and they were the only company that agreed to the time. I was assured multiple times that it would be delivered after 10:00 pm... It was delivered at 5:00 pm ruining the whole experience. After calling "customer service" they apologized and offered me a whopping 10 percent discount on my next order. Seriously!!! Horrible horrible. So pissed that I wasted that much money.

I ordered flowers from Avas for a 50th birthday because they claimed to be a local/family business with free delivery. They called at the last minute to say there was a change and the flowers would be delivered a few days later. However I couldn't understand the person on the phone due to heavy accent. After numerous calls and requests to speak to the "owner" of this "family" business, I was exhausted and furious. Avas is located in NJ and you'll never get anyone on the phone who can handle a complaint, solve a problem or make the situation right. DO NOT use AVAS flowers. It's a scam!

I hope to God someone is smart enough to look online for reviews before ordering!!! I ordered a $107.00 bouquet of flowers from my 83 year old mother to her friend of 60 years that unexpectedly passed away. I ordered online because we are in Texas and the funeral was in New Hampshire. The services were on July 15th, 2017. I received a text to call Avas Flowers on July 18th, 2017 letting me know they were not delivered. They wanted to give me a $10.00 discount and send flowers to a family member's residence. I am heartbroken over this since I ordered and trusted this company. They advertise flowers they don't have available. Now I have to tell my mother who on top of that was devastated by her friend's passing.

DO NOT order from AVAS Flowers. On 7/11/2017 I ordered a flower arrangement from Avas to be sent to a sick coworker in the hospital. Even though they did deliver an arrangement, it was NOT what I ordered. EVERY flower was substituted from what was on the website. I ordered a tropical arrangement and what was delivered was something which could have been picked up from a local grocery store. After 6 calls with so called supervisors the best they could offer was a $30 refund on an $83.00 order so I'm stuck paying for something I DID NOT ORDER. Do yourself a favor and do not order from them. I will NEVER order from them again.

July 4th, I ordered (by phone) a Deluxe Funeral Spray for my sister-in-law's service on July 6, 2017. The service was to be held at her church, which was confirmed by the sales agent. On July 5th (next day) while driving 5 hours, I received an email from Avas Flowers, stating the flowers were delivered. I thought all was well… Arriving for the service on July 6th, went to see the spray and other flowers at the church. To my surprise, there wasn't a spray from Avas Flowers anywhere. The burial was 2.5 hours drive from the church. There wasn't anything from Avas Flowers at the grave site either. Embarrassed & confused, I made the first of five different phone calls to Avas Customer Service.

I ordered an hydrangea plant which was originally $49.99 and ended up costing 72.99 (overpriced) from Avas Flowers in Aurora CO, they delivered a peace Lily, which is the cheapest plant u can possibly get. Really people! If I had of wanted a peace Lily I would have had the recipients' family go to Lowe's and get a $12.00 peace Lily. Their customer service people are foreigners in a warehouse, loud noise in background and you can't understand them or hear them, had to call back 4 times, didn't deliver plant on correct day, and wrong plant! They only gave me back $20 on my CC, and $10 towards new order. I will not order from this scam company ever again!!! They need to be put out of business!!!

I ordered flowers on Friday, July 14, 2017 to be delivered on Saturday, July 15th. Called late in the evening of Saturday to inquire the status of delivery. A woman answered and said she put me on hold telling that she will check with the local florists and let me know the status. After a long hold, she came back and said that she is unable to reach the local florist and hence cannot tell me what is going on. However, she said she will call me back in an hour, but never called me. I called again, and the result was same. In the similar fashion four people lied to me between Saturday and Sunday. This company should not be in business. Please don't ever order from this people, all they do is lie to you.

I called a day early to have flowers shipped to recipient for her birthday. Was told delivery would be made in the a.m. This is a PRICEY florist that did not come through as promised and it was a bummer to have the order tracked. Calls were going back and forth, wasting time. I don't even have the order number that was supposed to be sent and never was. I would NEVER use again and cannot recommend this florist.

This company failed to do everything they promised. I ordered ONE bouquet and ONE boutonniere and they couldn't even get my order right. The day of my wedding when my order arrived they gave me one boutonniere and a HUGE basket of what looked like a rose bush. Furious and stressed I contacted them right away. Spent hours on the phone with them. They didn't believe me that I ordered a bouquet. Then told me in order to get my bouquet I had to give them more money. In the end I got bot bouquet for my wedding day. They are the WORST company I have ever worked with. Horrible customer service, huge language barrier, florists was terrible. I wish I could give them no stars. Ruined my wedding day and barely admitted it was their fault. I will ALWAYS tell people how awful this company is. DO NOT USE THEM. So disgusted that a business like this even exists. They should be ashamed.

I recently ordered a 49.00 arrangement from Avas Flowers. When I was speaking to the customer rep. he tried several times to upsell me on incidentals, like a bow, a full size card, a larger vase, etc. I did agree to the "Deluxe" version of the arrangement, called BRIGHT SUNLIGHT. I told him that I needed delivery by 4:00. The order did not arrive until after 6:00. When it did show up, it was not the same arrangement as the picture. Probably had 1/4 of the flowers shown in the picture. When I tried to complain they offered me a 10% discount off of my next order. There will be no next order!!! Terrible company and terrible customer service.

I ordered flowers for my sister who was going through a difficult time. The flowers arrived in a box with no refrigeration and no water. Big surprise, they were dead. She called Avas Flowers and they agreed to replace the flowers. They shipped another box with no water or refrigeration and once again, she received a box of dead flowers. I then called to request a refund. They agreed to refund the money for the dead flowers but not the $18.95 delivery fee. Apparently, I'm supposed to pay their service fees to package dead flowers. HORRIBLE SERVICE. Service representative was less than helpful and very complacent with my complaints. I sent follow up email and did not even get the courtesy of a response. DO NOT ORDER FROM AVAS FLOWERS.

I ordered a flower arrangement to be delivered to a female co-worker recovering from knee surgery. I specifically selected a "next day delivery". On the afternoon of delivery I received a telephone call asking if a color substitution could be made because the flowers in the website picture were not available. I was promised a "spectacular design" so I agreed. Later that same day I was contacted again and told my flowers were not delivered because I needed to pay an additional $10.00 for delivery. The customer service representative kept repeating I needed to pay $10.00 or the local florist would not deliver". I refused to pay any additional money (I was already paying $19.95 shipping and handling). I requested to speak to a manager and was told "no one was available" and "the manager would only tell me I needed to pay ten dollars". I stated I wanted to cancel the order and I was told I could not cancel my order. I requested a customer service call back.

I ordered flowers to be delivered Saturday for my parents' anniversary and they were never delivered. They claim they tried to deliver twice, but they never called while trying to deliver and why would you go back a second time without speaking to someone first?! They wanted to charge me an extra $6, but they said they would waive it on Saturday. We came to a resolution by the end of the day (Saturday) that they would be delivered on Sunday. By Sunday they wanted my $6 again and refused to deliver. I told them to cancel the order.

I ordered same day flower arrangement for my daughter's anniversary, the arrangement I ordered is not the arrangement Avas sent. When I called the company with my displeasure, I was told the matter had to be presented to the agent's manager and they would call me the following day. Well no surprise, I didn't receive a call. Three days later I was sent an email saying they substituted my order with a different similar arraignment and that they would reimburse me $7.00 for an arrangement I paid over $100.00 dollars for. Avas keep your lousy $7.00, I don't accept it, that's an insult. I will NEVER buy from this company again... I also tried to review on the Avas site and they wouldn't print it.

My son and daughter-in-law sent me flowers for Mother's Day while I was visiting in Litchfield Park, Arizona. The arrangement was left at the front door sometime prior to 7:00 a.m. on Tuesday, May 16th (Mother's Day was Sunday, May 14th). They were suppose to be delivered on Friday, May 12th. The card had my last name misspelled and I had no idea who they were from. The message was completely messed up and didn't make any sense. The arrangement was suppose to be a tulip bouquet and is was a mixed flower arrangement! She called Avas Flowers (who she placed the order with online) to find out why they weren't delivered on Friday and was told they needed to contact the local florist (Sweet Peonies Floral). No one EVER called her back, nor did they give her a refund. She will never use either company again.

Their website makes it seem like they are a local florist. Not only are they NOT local, but they don't even use a local florist. They ship arrangements UPS, and when something doesn't arrive, they blame UPS and take no responsibility. I ordered a bouquet for my sister which was supposed to be delivered today but wasn't. I made 5 VERY frustrating calls to them and nobody would help me. They said it was an issue with UPS. So I have spent money and have no idea what happened to the flowers. I am just praying they arrive at some point.

I am livid and nauseated by the poor representation of a puny plant delivered to Bonney Watson Funerals in Federal Way, Wa. I ordered a deluxe plant for my son in law's funeral. I ordered a plant for $102.90. What was delivered was a small plant that list on their website for $39.00 and looked more like a $10.00 plant from Home Depot. The plant was so tiny it stood out like a sore thumb and I was totally embarrassed when people saw the card attached to the plant that came from my family. This is a blatant case of bait and switch! I suggest you consider this review before ordering from AVAS FLOWERS FEDERAL, WAY.

I ordered flowers to be delivered 3 days before the 4th July. The sales assistant on the phone assured me that this was not a problem. I even received two follow up calls assuring me the flowers would be delivered. The flowers never arrived and when I phoned to complain I was offered $4.25 as compensation for an order of over $60. This is insulting to say the least and I'm surprised this business functions at all. I will certainly not use them again and would urge anyone thinking of using them to reconsider.

I was planning a surprise birthday party from CA for my dad who lives in Denton TX. Decided to try & use a local florist so there'd be less chance of a problem, found Ava's which was described as family owned & operated - I love to support small family businesses. Explored their website but for my order I wanted to call in & talk with someone in person. We were on the phone almost 40 minutes putting order together - meticulous details to complement my colors & my decor. Proflowers could have made my order for 80$ but I went with local florist thinking it would be safer. Confirmed order form sent to me, my credit card was charged almost $140 for 2 table arrangements of flowers & balloons.

I ordered a large plant for Mother's Day to be delivered to my MIL. I had an order confirmation that it was in fact delivered. Only to find out 1.5 months later that it never was. Obviously my MIL didn't want to bring it up that she never got a gift and we thought the whole time that she had it. But it never was delivered! I called and (after being put on hold numerous times) I was told they were so sorry and they would refund me 10% and send a bigger and better arrangement out the very next day and they PROMISE it will be there before noon. So I wait, 3 pm rolls around and still no plant. I call and am once again promise it's scheduled to be delivered that day but they weren't sure why I was promised before noon. So I wait and wait. 6 pm rolls around and no plant.

I would give no stars if possible! My work bestie's son passed away one year ago a few days ago and she took some days off as this is a hard time for her. Today was her first day returning back to work (we work together). I ordered to have some flowers delivered here at work for her and they never showed. I checked my confirmation and it had said they were delivered and then under it saying that no one was home and they left a note (um no, they didn't leave a note, or they would have been delivered to my work! duh!), and tried to call recipient, well I put my number as the recipient so if there was any issues they would call me! (They did call, no message.)

Placed an order for next day BIRTHDAY delivery to an Ocean City MD hotel. The day of the delivery I was called and told the delivery could not be made, as their local 'designer' could not do it. The item involved a bear, a vase, a rose, and a bow. 'Designer' charge had been 13.00+. After speaking with two representatives who said they could deliver a dozen roses the NEXT DAY instead, I finally spoke with a manager, and cancelled the order. I still need to ensure my card was not charged. Every representative had a heavy accent. I may well have been speaking to someone outside of the US. Made a simple transaction into a much more difficult situation.

I ordered a $98 arrangement with very specific direction on what was needed and the types of flowers that I do not want. The person who took the order was fantastic and that was the extent of the good service. I received notification at 4:30 pm that my flowers were delivered yet the recipient did not receive them. I called Avas and they explained that they send the order to a local florist and the store was closed. I should follow up the following day which was not acceptable. I requested the name of the local florist and was told that they could not provide me with the name due to "security".

Ordered flowers for a new mother but flowers were never delivered even though same day delivery was guaranteed. Called back at least a dozen times and was placed in cue but then cut off on most of those calls. Once I actually got in contact with them, they promised to deliver the next day which did not happen after repeated calls. I finally called back at the end of day two to cancel the order, but they said they would have to check on whether they could even though the website said I could. I do not believe this company is legit and clearly their website and claim to be a local florist is false.

Do not order from them!!! I ordered flowers from Avas Flowers for my mom Mother's Day 2017. Not only did they not delivered what I ordered, what they delivered looked like it was something from the Dollar Store!!! I called on Mother's Day and a total of 8 times thereafter. They did everything from denying it happened, to procrastinating, to hanging up on me, to offering me a refund that never came. Do not order from them!!!

DON'T USE THIS COMPANY! I ordered flowers for my kids to be delivered to their hotel room on their anniversary. Flowers were not delivered and all I could get was automated service. I have called my American Express fraud service so report this incident. So embarrassed, it was important that they get the flowers ON their anniversary before they checked out of hotel.

Trying to find a word to sum up my experience yesterday with Ava's Flowers, it would have to be "fraud". This is NOT a "local, family owned" florist as their recording and website would have you believe. It may be "local and family owned" where the calling center is located... And they may claim to deal with local, family owned florists on the delivery end... But my experience was a bad joke. I Googled florist in small town for delivery of bouquet to a former teacher who is in his 90's... Reception being given for him on Sunday afternoon and wanted flowers to reach the recipient before then so the family could use flowers to decorate the hall. Placing the order on Friday, I suggested they may wish to deliver on Saturday instead of "same day". Late Friday afternoon... Post closing time for any local florist... I received an "urgent" text asking me to call.

I ordered flowers for my sister in law who had surgery and just got home. I placed order on 06/17 and order to be delivered on 6/20. No delivery, no call. I called them on 06/23 and was reassured order to be delivered by 7 pm 06/24. No delivery. Called them and they said they hadn't found anybody to make arrangement. No call or email/text. I cancelled order. They offered discount rate. Why would I order from company like this. Horrible.

I ordered flowers to be delivered on 6/22/17. After 9 different phone calls to non English speaking people, after numerous times they told me the flowers were delivered... No satisfaction and no flowers. They refuse to give refunds. Won't transfer you to a supervisor and keep telling me that the flowers were delivered. Then, they disconnected me a few times as well. Do not waste your money or your time unless you enjoy being jerked around! Also, their system will NEVER recognize your order number. Incompetent doesn't begin to cover this level of inadequacy!!!