Avas Flowers Reviews

I placed an order for a particular flower arrangement to be delivered on a certain day and time. I was told I would receive a notification when the delivery was made. I never received a notification so I called the company to find out why my arrangement wasn't delivered. The very rude customer service rep told me there was a problem with getting my flowers and that they would "try" to deliver on the next business day. I asked why they didn't call and tell me earlier so that I could have had time to either change my order or cancel and call a different florist. He had no answer for me and said he didn't know. I told him that since they did not fulfill their end and did not deliver my flowers, as promised, that I would like to cancel my order as I no longer needed flowers to arrive a day late for a special occasion.

I chose Avas Flowers specifically because I like to support family-owned businesses. I found them online, but didn't place an order online – instead I called to discuss floral options with a salesperson. This was a very special, very important arrangement for a cancer patient. I wanted the biggest, brightest bouquet of carnations (the recipient's favorite flower) that I could buy for my budget. I even asked if we could forego the vase in order to afford more carnations in the arrangement (and have them wrapped in paper or plastic).

I ordered a flower arrangement from Avas online because it advertised same day delivery. They did not deliver same day, and only notified me the next day that the flowers would be delivered three days later. I called to try to cancel the order, and the customer service rep kept telling me they could not be cancelled. Terrible service. Will never order from them again!

When we placed this order on Friday, 2/16, we were told that it would be delivered on Saturday 2/17 by 11 am without a problem. There was no hesitation in placing our order. There were plenty of other flower shops to choose from, but we were confident that Avas Flowers would be the perfect fit. We ordered a large red and white floral spray ($197.90 was our final total). These flowers were ordered for a very dear family friend's memorial service. We couldn't make the service due to being out of state and having other obligations, but we wanted to be sure our family sent our condolences with a beautiful arrangement.

I ordered flowers and chocolates for my girlfriend for Valentine’s Day. I ordered with ample amount of time due to a busy holiday. They promised the order on February 13th. I did not receive until the 15th. On the 14th I emailed to cancel my order and didn’t hear back for 3 days. And when I did they basically said, "Too bad we don’t guarantee anything and no refund." Very disappointed with customer service, lack of professionalism, and overall quality. There are many other flower places that are spot on and blow this company out of the water. Don’t waste your time ordering from this sorry company.

On 02-12-2018, I ordered TULIPS, which were listed as in stock on their website, for delivery 02-14. On 02-13, I received an email stating that my order was being changed to ROSES which I did NOT want. On 02-13, I called and emailed to cancel my order (I have phone logs and a copy of the email) - this was within their allowable cancellation period. Despite this, they delivered ROSES and refused to refund my purchase price. I explained to their billing department that I have copies of the email and phone logs, but they don't want to hear it. They state that their policy is that they can change color and style.

We ordered a $200 flower arrangement to be sent to my best friend's memorial service. They texted us 1 hr before it was to start to inform us that they could not finish on time... We said, "Ok can you get them there an hr late?" After 20 minutes or more wasted they inform us they are out of flowers!!! They offer to send a plant instead! A PLANT!!! I call and they say they are sorry hope this doesn't happen to you again. What? How many times does a person die??? They offer to send a fruit basket to the family instead... At our expense! What?! I am devastated to say the least!! There is no way they could make this right!! They could have called yesterday and given us time to contact a different florist!! This is unforgivable, unbelievable and beyond!!! Don't ever use this company for anything!!! My heart is broken!!! They offered a partial refund!!! Are they nuts!!!

We all learn from our mistakes and ordering from Avas was truly a big one. I was lured to their website as I earned points from a previous delivery but I could not use those points until I reached another level. Then I was pleased to see that my order would include “free delivery”... I didn’t notice the small faded print that stated taxes and other fees could apply. After I made my selection and got to the checkout there was a $16.95 charge for "shipping and handling," I should have stopped there but in need of this delivery on Valentine's Eve I pressed submit anyway. My total was nearly $92 and I had upgraded my order of Roses and Carnations based on the picture provided.

I have never had such a hard time ordering flowers not only was I constantly put on hold to check and see if they could do blue vase, etc... It was a nightmare and to top it off it was not what I ordered. It look liked garbage and I paid 100 dollars. I wanted a blue. They gave me a clear. I wanted baby's breath and they gave me none. I can go on and on about how bad they were. Then I sent 4 emails with my phone number and finally got a email to contact them. I even sent a picture of how they didnt do what I asked and it looked like crap. This is not a family business. It's a online ordering. So instead of sending my sister the flowers I wanted they wanted to give me 10 percent on future order. I told them there will be no future order so no need to give that to me and that is all they would offer. DO NOT USE THEM. I don't normally write reviews but I don't want anyone to get suckered into using them... I should have read the reviews first.

My parents ordered flowers for me to be delivered on Valentine's Day. The flowers arrived TWO days after Valentine's Day. I was on hold for over 30 minutes when calling in to inquire about the order, was told that someone would call me back the next day between 6-7pm... Never received the phone call. I would not recommend this florist... EVER!

I called to order flowers from MI. I thought I was calling a shop in Naples FL. After ordering, something just didn't seem right. I called to cancel and was placed on hold several times until the calls would time out. I was told I could not cancel the order ($75 for 10 tulip stems). It was for the next day, so I didn't understand why it could not be cancelled. It is a call center in New Jersey. I spent 75 minutes on different holds. Finally they agreed to a partial refund of $59. We'll see.

Nice flowers. Horrible customer service. I ordered tulips, they substituted roses. This did not work for me as my wife is allergic to roses, so she could NOT keep them. This was not a matter of choice as she had an immediate allergic reaction to them. The first representative I talked to offered me a 50% refund and would not budge on that. I asked for tulips when they became available – no. I asked for an alternate delivery of something else – no. She kept trying to quote policy from the website. She even suggested I was at fault for not notifying them in advance she was allergic to roses. I told her I was angry and that I would call back. So I reviewed the policy online and called back. The second representative also offered nothing to compensate me and finally I was forwarded to a supervisor. He asked me what was wrong with the roses I received.

I would not EVER recommend Avas Flowers or even order from them ever. I had ordered a bouquet of floral arrangements for a significant other on 2/13/18 and it said same day delivery and suppose to be delivered 2/14/18. Yet it wasn't delivered and said rescheduled for 2/15/18. Still wasn't delivered. I called them since 2/14/18 to ask about the status and they told me they had to get a hold of the designer and driver. Never had a response because apparently they didn't answer so the lady on the phone told me that she will call back to give me an update and she never did. Then today 2/16/18 which is 3 days later I called and they said the item was delivered but I said how when the school is closed.

Paid extra fee for the timed delivery. Arranged the order few days prior to make sure the flowers will get there on time for Valentine... and no flowers for my fiance. Help! They are criminals and scammers. I ordered flowers for my fiance on Valentine's Day and was promised delivery on that day. As of this writing, I am out $106 and still have no flowers. I will not let this rest. There are thousands of consumers in the same position. This company has scammed so many people. I will escalate this case to all instances I find eligible.

https://www.avasflowers.net. I placed two orders where a delivery was missed. One was flowers for my best friend's father's funeral. They had 3 days to deliver a "same day delivery". The 2nd was Valentine's day flowers for my niece. Again, 4 days to deliver and nothing arrived. No call, no email. I called them and got "we were busy delivering other people's flowers" and "we'll get around to it". I asked the gentleman to return the $18.99 "shipping and handling fee since it was not delivered as promised. The request was refused. Avas Flowers is NOT a company that I would do any business with if you expect their "Satisfaction Guaranteed" promise and any delivery dates to be honored.

Ordered flowers and paid for delivery before one pm. They were not delivered. I was not able to contact the company until the next day. At the time I talked to them, the flowers had still not been delivered. I told them that a next day delivery was not acceptable and requested a refund. They were unwilling to do that and suggested that they might refund the extra amount that I paid for express delivery. Their attitude was that they didn't care.

I ordered flowers last week to be delivered by last Friday. The flowers were delivered but, to the wrong address. We called and were told that Avas would get a new arrangement (not the same one because they didn't have the flowers) but get a new arrangement out Saturday. This was not delivered. I didn't call the my friend till Tuesday to check on the flowers and found out they weren't delivered.

I am very disappointed with this flower company. My boyfriend tried to order red roses, chocolates, and balloons for me this Valentine’s Day and not only did they not arrive on Valentine’s Day but they were not even what he ordered. I received 12 yellow roses in a vase and a card that was not even written in complete English. This has caused a great deal of frustration and disappointment for me and my boyfriend. They denied our refund and have not done anything to reconcile this issue. Terrible flower company.

I ordered flowers online. I have never had a problem ordering online. Flowers have always been pretty and on time. Well this time, they were on time but the flowers were dry and wilted and it wasn't the bouquet I requested. I know the actual selection is at the florist's discretion and what they have in inventory...but Sending dead and dying flowers and charging me over 100$ for it is not ok. The flowers were discolored, the few roses were wilted and if any of the flowers were touched or the vase moved, petal fell off. I called customer services and was on hold for an hour. When I finally spoke to someone I am put on hold again, they come back on the line and state they talked to the local florist she they claim to have use fresh flowers.

I order Flowers online with delivery and they charge me $135.00 for my order, I was waiting for the flowers since 11:30 but they never show up there when I call they say it's Valentine's and we are really busy probably we get your flowers tomorrow, they not offer me to receive them at home or any other option. After all the discussion I told Erick ** "the manager" to just put my money back in my account. He say he need to charge me $18.00 for free so I'm not get my flowers, I wait for 2 hr outside my wife's job so I can go there and surprise her with that. My whole Valentine's Day was destroyed and I'm still have to pay them for all this, that's wrong. I not recommend no one to order anything from this Avas Flowers. They not respect how important is for people get things done the right way!

Second time I used Avas and should have learned the first time! Both times I ordered flowers through Avas, they were not delivered on the day they promised to deliver them. The second time I even paid the extra for delivery before noon but they still were not delivered. It may be just a minor business thing for them, but it was a huge heartbreak for a 16 year old girl to be the only 1 not to get a valentine (especially when she really should have but Avas failed to provide a service that they promised and were paid for!). I should have learned when I had to explain on my anniversary why my wife didn't get her flowers, but now they screwed me over with my daughter. I will never use Avas again and will STRONGLY recommend to everyone to do the same.

I ordered the day before Valentine's Day to have flowers delivered on Valentines' Day to an LA address. I received no email confirmation of my order but when I log into the website, it shows my order confirmation, etc. I called on the day of Valentine's Day at 4pm PST and the customer service associate told me that unfortunately the designer did not even prepare the flowers for me. She said she can't do refunds because it's on a "holiday" and it will be delivered February 16th.

I ordered 12 red and 12 white Roses on February 9 to be delivered on Valentine’s Day. However, the morning of, I received an email in my spam folder that said that the flowers would not be able to be delivered because they did not have any white flowers in stock (Maybe have some extras for the busiest day of the year for flowers). After I called, they told me that they had changed my flower order and it would be delivered at the recipient’s office sometime that day. Around 3:00, I called Avas Flowers and was told that my order would not be able to be delivered on Valentine’s Day, however they could offer me free shipping for sometime on February 15 (I already had free shipping on the order). Then the person I spoke with backtracked and guaranteed me it would be delivered by 5:00. 5:15 comes around and still no flowers.

My fiance ordered flowers for me for Valentine's Day and they came a early and some of the flowers where withered. He called them and they said they can deliver up to 2 days before or 2 days after. So they were supposed to send more on Valentine's Day due to the flowers did not look fresh and they told him they would be delivered within 30 min when he contacted them about the delivery. Now they say they will be delivered on 2/15. He will never order flowers from them ever again. They are horrible. If you want your flowers on a certain day and or time do not waste your time with this company. I would have given them no stars but could not.

14/February. This company is terrible. The service is fail. The flowers to my wife never come and they do not want to do a cancellation. Is very bad, bad, bad. Company. I hope that close for unresponsive.

Avas Flowers is a horrible company. The website leads you to believe they make deliveries ON TO an Air Force Base when in actuality they can't get past the front gate. Then trying to verify anything or get any form of support is impossible. It's 2018 and they can't respond to an online chat message and their phone system is a joke. You can't hear the person on the other end ever. The best part is when you are finally frustrated and just want to cancel the order, NOPE SORRY they don't allow that.

I ordered flowers on Valentine's Day 2017 and paid for expedited delivery because it was only a day or so before Valentine's Day. The company guaranteed that the flowers would be delivered by 1pm but could possibly be on Feb. 15th, which was not ideal but went ahead with the order. They did not deliver on Valentine's Day nor the day after. I was completely irate and demanded a refund. You find out AFTER you place the order that orders placed within 4 days of Valentines Day may not be delivered until up 4 days after the holiday, when they send you the confirmation email. What's the point of receiving Valentine's flowers 4 days later? Why allow people to pay for expedited shipping? I received a refund but the damage was done. I would not recommend this company, especially around big holidays like V- Day.

My experience with Avas Flowers has been total misleading! Even when I spoke with their representatives on the phone, they hung up on me and they told me that there was nothing they could do for me. Do not use this company if you want flowers to go to someone you love in time a timely fashion!

I decided to place an order with Avas Flowers for Valentine's day more than 24 hours before Valentine's day. I decided to cancel my order about an hour or so after placing the order. Upon canceling my order they were informing me that they will give me a refund on the flowers but will charge me $18.xx for a service fee that was not mentioned in their policy on their website. I have reached out to the manager and he told me that it was there but upon researching their customer service policies on cancellation it doesn't mention anything about being charged for a service fee even if you cancel within 4 days of Valentine which I cancelled about an hour after placing an order more than 24 hours before Valentine's day. What I was being charged for was never in their policy and something they lied about and put in there on the spot just "because it was in the holiday".

I should have done a search for AVAS FLOWERS before we went through this exercise... My wife and I ordered a large spray of flowers to be delivered to the funeral of her Aunt. We received an email confirming the order, but the content of the card and the delivery time were wrong, so my wife called to get the information updated. It took forever to get the issue resolved as the service representative could not speak English very well, and wouldn't listen to my wife.

Worst company. Ordered retirement flowers for a friend. The flower arrangement, when delivered, contained some wilted, some broken, and some moldy flowers. When I called to complain they agreed to send another identical arrangement the next day. It never come. Finally, a replacement came 2 days later and this one contained flowers that were dying and it was a totally different arrangement. Customer service and supervisory staff were rude and provided conflicting information. Save yourself some frustration. Go to a different florist.

I called to order flowers from Avas florist in Lake Grove NY this morning. It was the absolute worst customer service I have seen in 60 years. I am at loss for how to describe the transaction. The women who took the order kept trying to get me to order what she wanted me to order, not what I wanted. I ordered a fifty dollar arrangement but after she got my credit card number the total was a hundred dollars. I asked how my order went from fifty dollars to a hundred, she said, "We give you free delivery!" I said, "How am I getting free delivery when my order went up 50 dollars", she kept mumbling, "All florist have a 25 dollar upcharge fee." After several minutes of her repeating that phrase, I said, "Just cancel the order." She said, "I give customer service." I was placed on hold and no one ever came back. I called back two more times and was placed on hold. In the meantime she charged my credit card even after being told not to.

I order flowers for my daughter who was very sick and missed her first school dance. They never were delivered. 8 calls and 2 e-mails later I was told by a CSR that they would resend them. I declined. I requested to have pending transaction cancelled. I was placed on hold for 20 min. CSR returned told me it was no longer pending and they can offer me a credit. I explained I wanted a refund and requested to manager! CSR told me they were all busy. By this time I was out of patience! I told them I expected a refund or the charge would be disputed. I was told the reason the flowers were not delivered was due to a problem with website so they would offer me a credit or another delivery! Again in a louder tone I demanded a refund and explained they were fraudulent by making it appear they were local in the first place that I was giving them one last time to make it right.

I went to the store to look for an arrangement for a birthday. The florist was willing to make whatever I wanted, but showed me one that was already prepared, and it was just gorgeous. I needed help to get out to my car, and she brought the flowers out once she saw that I was settled in my car. She went above and beyond her duties that day, performing excellent customer service, not to mention the gorgeous flower arrangements that they had on hand for me to choose from! I will definitely be back again and again as a result.

I ordered 3 dozen Roses to be sent to my wife which I was told they could be delivered same day in about 3 hours. Come to find out they call me 5 hours later asking for 50 more dollars after spending over 300+. This is a bad company to work with their baiting and switch on their customers. They did nothing to try and fix the situation so this ruined the special day I had set for my fiance. This is a horrible company and I will not repeat never do business with this company again. After speaking to a manager telling me that they raise prices on roses for Valentine's day and it's not even Valentine. Men save your money. Go somewhere else. You're going to get ripped, robbed and taking advantage of. Worst company ever. I wouldn't buy flowers from here for the dead.

They are just people on telephones, they do no flowers, you give them $100 and they call it into a local florist for $50 and they never touch the arrangement! Then you get a $40 dollar arrangement, because of taxes that florist has to pay and delivery fees---GREAT DEAL Huh. Call a local Florist and ask questions, you'll get your $100 arrangement!!!

I called to place an order, but before placing the order, the first questions I asked was, "can you deliver flowers before 11:00 am tomorrow morning?" After giving the zip code, I was told "yes". So I placed the order. I received a notice at 6:50 PM that the order was delivered at 6:49 PM. A far cry from 11:00 AM. On 2.9.18, I received a survey request at 12:01 AM 2.9.18. I gave a negative review and reviewed and email back at 6:46 PM stating I could receive a refund or new product if I respond within 24 hours. I responded at 7:23 PM to say I would like a refund.

This company says they are a local florist, but they are not. They are based overseas. Like many others, I fell their scam to get flowers 50% off. When I went to my hairdresser, she told me about the problems she and others have had with Avas. Problems include intended recipient not receiving the flowers and the flowers being very low quality. I called them to cancel my order which was not to be delivered until three days later. They told me that they could only give me a partial refund (about 70%). The remaining 30% they had to keep because the order had gone to their designers. There was no designing to do. This was an arrangement right from their website. I intend to call my bank and get a full refund.

I ordered an arrangement for my niece in the hospital from a picture online which I was directed to from Avas' staff member taking my order online. My niece sent me a picture of the flower arrangement which was NOT what the picture online looked like. Flowers were NOT what was advertised or price worthy. The yellow roses were open almost fully and it was a very sparse arrangement NOT like the full vase of flowers that was shown online. I was extremely embarrassed by this arrangement. I do not recommend you order from this company.

Ordered 2 poinsettia plants over the holiday. They arrived at their destination withered and brown with an orange clearance sale sticker on the planter. Avas never responded to my calls or my 2 emails. DO NOT USE AVAS.

Ordered from this company because they professed to be a family owned business for 30 years. NOT TRUE... this is an internet company with a customer service center that has no authority to give refunds. When you speak to a manager they will give you everything except 10$. So cancel with your credit card company. There are almost 2000 complaints online for AVAS FLOWERS. I fell for their ad and I hope no one else does. They even sent me an email saying they delivered the flowers when I knew the company had already closed for the day. HELP ME PUT THEM OUT OF BUSINESS...

Ordered flowers for my mom's birthday. They advertise as though they are a local florist in the town where she lives. Prices online look great. However, in the fine print, it tells you that what you see in the picture is actually their next step up even though the price is their basic. MISLEADING ADVERTISING! Next, even after I agreed to the additional $10 dollars to get what was in the picture, they still tacked on an additional $16.95 handling fee. I should have canceled, but she assured me that every other florist charges a handling fee and I was in a hurry to get them delivered that day to my mom so I moved forward. Before the transaction was finalized, my $39.99 dollar advertised bouquet was $71.51 to get what was pictured. When I talked with my mom later in the day, she didn't mention the bouquet, so I KNEW something was wrong.

NEVER EVER EVER EVER EVER buy from Avas. We ordered a bouquet appropriate for a funeral we attended last Saturday. When my husband arrived at the local florist to whom the arrangement was sent, the bouquet was frankly a joke. It was about 1/3 of the size of the one we had ordered, and would have been a huge insult had we brought it to the funeral for display. The florist said we needed to take up the matter with Avas. They also said that they have had MANY complaints from customers who have ordered from Avas. To add insult to injury, I have called Avas many times since last Saturday--today is Wednesday, four days later--only to be told we could have a $10 credit, we could have rewards points, they could redeliver the flowers, blah, blah, blah. HELLO!!! THE FLOWERS WERE FOR A FUNERAL!!!

I ordered the "premium" Peach & White sympathy spray for my sister's funeral with the sympathy card $3.99 and two sashes $9.99 each. The picture depicted on the website is of the "deluxe" arrangement and has approx. 50 flowers in it. The arrangement I received as the "premium" arrangement had approx. 35 flowers in it! It also had a sloppy handwritten card pinned to the ribbon bow and NO sashes! Instead they glued and stapled the words Beloved Sister and Aunt to the ribbon bow! Very very poor quality! For this, I paid $204.00!

We placed an online order for same day delivery of flowers for my brother's calling hours. Avas Flowers website showed same day delivery to East Palestine Ohio where my brother lived and the funeral home handling his arrangements is located. We placed the order at 12:24 on Saturday 1/6/18. The calling hours for my brother were Sunday 1/7/18 from 5 pm to 7 pm. We live three hours away from East Palestine and we did not arrive in town until Sunday morning 1/7/18. We went to the funeral home and did not see our flowers. We spoke to the funeral director and she said they did not receive our flowers on Saturday or so far on Sunday.

Horrible. I️ ordered balloons for my 6 yr old granddaughter. I️ was told she would get 20 balloons. She got 8. I️ asked for polka dot. They said they would try - she got orange, green, yellow??? She’s in first grade. Maybe they could have thought about that and sent pink and purple. Her name is Addie - I️ spelled it 2x. The card said “ADDIEA”. Overall nightmare - they’re not local and they don’t try to make it right. Don’t use them!

This is nothing but a foreign call center. I ordered a birthday bouquet for my daughter who is away at college and this was the first time she would be apart from us on her birthday. I called on January 31st, two days before her birthday. I asked several questions before I placed my order with the expectations that it was a local company in New Jersey and had experience delivering to colleges. On my daughter's birthday, I got an email stating the delivery was made. I talked to my daughter and she never received the flowers. I called right away but was told they had to look into it and would get back to me. No one got back to me and when I called on the 3rd. No one had looked into it and I was told the same thing as the day before that they had to talk to their designer and would get back to me. No one got back to me.

I ordered a bouquet for my sister's special birthday. I was led to believe they were in Ohio and I was calling a local florist. I was lied to and told I was speaking with a floral designer. The flowers arrived and were a complete disappointment. Carnations looked half dead, roses were not long stemmed as promised. Refuse to do anything to correct the issue. Why would I want a $10 credit to a florist that clearly does not care about customer satisfaction. NEVER use them!!!

My friend's husband's mother passed away a couple weeks ago. I do not live anywhere near them and am not familiar with any of the florists near their home. I searched florists near their town and chose Avas Flowers. **BIG MISTAKE** I ordered a sympathy bouquet for $69.99 and requested same-day delivery with a specific note on a card to accompany the bouquet. I received a text at 3:00PM that afternoon saying the flowers were successfully delivered. I spoke to my friend a week later and she said they did not receive any flowers. I called Avas the next day and spent over 1/2 hour on the phone with a representative. I found out they used a local florist that claimed to have "successfully delivered" the bouquet and even got a signature. Spoke to my friend again and it turns out, the flowers were delivered to the WRONG address, there was no special message on the card as I requested, and no one signed for them as the residents were away on vacation!

I went online to place a order for sympathy flowers to be delivered to North Las Vegas. After placing my order with all the info, I was informed that I had to verify my info for security on my credit card. I called in and did this. Somehow they changed the delivery address to my billing address. Not only were the flowers not delivered correctly, I got a call from my local florist about delivery. I was informed that Avas is only a telemarketing flower gathering company and NOT a florist. I was also told that I overpaid for the lily plant from what my local florist charges. I was unable to reach anyone by phone yesterday afternoon when I learned of their mistake. I called this morning and was informed they are in New Jersey and not in Las Vegas as their ad indicated they were a local florist. I was on the phone for over 30 minutes trying to get my order delivered to the correct address. They told me that I would have to pay an additional $10.95 for delivery.

I ordered flowers for my daughter's birthday. Ordered Deluxe with balloons. Received the smallest arrangement, missing most of the flowers pictured and NO BALLOONS! HUGE DISAPPOINTMENT. I DO NOT WANT A CREDIT. WANT MY MONEY BACK.

I paid for a flower arrangement billed as deliverable same day. The address I chose was less than 5 miles from Avas. After checking the status multiple times over the day, two hours before the promised delivery time I was informed they would not meet the promised deadline.

I ordered flowers for my daughter’s birthday on a Saturday morning. The website said free same day delivery. I got a phone call saying the flowers were not available but they would substitute a premium bouquet of a dozen roses. I declined as the flowers I ordered were much prettier and more expensive than plain roses. I said to cancel the order and refund my money. All of a sudden they were quite sure the order could be filled. Then I got a second call trying to convince me to go with the roses. Again I said to cancel and refund if the flowers ordered could not be delivered. They assured me my order would be filled as ordered. The third phone call I received said that the order could not be delivered until Monday. The flowers never got to my daughter’s home until Tuesday and look nothing like what I had ordered in quantity or quality. Lesson learned. These people take bait and switch to a new level.

On 1/27/18 I had a floral arrangement for a family member delivered to the funeral home. When I ordered it online a few days earlier I chose an arrangement with a nice reusable urn to be kept as a keepsake. What I received was some ok looking flowers in a paper mache throwaway pot. Cheap, tacky and ugly, actually embarrassing. I contacted Avas Flowers and was told the type of container isn’t guaranteed. I can live with that as long as something comparable is substituted, not a throwaway piece of crap though. Avas offered a small store credit, so small that I would have to add more money to it in order to make a purchase. That is a SCAM to get me to spend more money at their business. After reading other reviews on Avas Flowers I see a whole lot of negative reviews of Avas Flowers. So my message to others is DO NOT PURCHASE FROM AVAS FLOWERS.

On behalf of my family I ordered a large flower spray on a display stand from Avas to be delivered to the graveside service of an old family friend. To our dismay, at the service there was no large flower spray or any flowers at all delivered from Avas. (There was a small potted flower arrangement there that had yellow roses and white carnations that my spray order was supposed to have. I thought that might have been the Avas delivery, but I found out a week later from the deceased's family that arrangement was from the deceased's cousins in Texas.) I contacted Avas immediately after the service to complain and after a week they sent me a picture of the spray that had supposedly been created. While the spray in the picture matched what I had ordered, I told them that the spray was not at the graveside. They could not give me any reason for why the arrangement was not delivered to the graveside, nor where it ended up.

Placed order online, website has great rating (obviously fabricated) and guarantees same day delivery. Placed order on Friday before noon, by Tuesday of the following week after 2:00 order has still not been delivered. Only phone number is to some call center. The people there (probably not in the US) "can't get a hold of their local designer". Now told it's been over 24 hours so I can't get a full refund. These people are a scam! Call a real local florist, but these people are not it!

I ordered a Premium Floral Harmony at an additional cost and 2 balloons. Received 1/3 of spent droopy wilted flowers. The order was $104.00. This arrangement would have been on the bargain clearance like at Wal-Mart. I am abhorred that they will not rectify this situation. The good news is I have PROOF of what I ordered and what was received.

I ordered a sleeping beauty vase with flowers for an infant. They promised me pictures but never saw one thing. I got a thank you note but no mention of the special vase I paid $30 extra for. Very unhappy.

Flowers never delivered. Ridiculously long wait times to get customer service. Apparently from another country, their English was terrible, obviously reading from a script. Said the flowers were delivered but they clearly were not. Said they would have to call me back about issuing me a credit. WTF, $70 charge and it's apparently going to be a battle with these folks. BUYER BEWARE!!! These people say they’re local florist, that’s BS.

Avas Flowers purports to be a local florist. They are NOT. I needed flowers delivered to my brother who had gone through open heart surgery. I was unable to be there and needed the flowers delivered at a specific time. One local florist was honest with me, and said they could not deliver at that time. I called Avas and they assured me they could deliver the flowers on the day and time I requested. I let them know how important it was that the flowers were delivered at that time on that day. They did not deliver the flowers until two days later. And they forwarded the orders to the same local florist who told me they could not deliver on the day I wished, and charged a LOT MORE. Avas is a national network that simply sends the order to a local florist and charges a lot extra. They make promises they have no intention of keeping. Do NOT use this florist.

Paid extra for earlier delivery. Was delivered LATER than if no extra $ paid. Delivery interrupted a funeral, which was why I paid for earlier delivery. Refused refund; given credit for another purchase. As another complaint said, this appeared to be local however, was not. This company has false advertising. There are no good deals to be had.

Ordered flowers and chocolates for my elderly in laws. Only the flowers were delivered. Called Avas Flowers and was hung up on twice and received no conclusion. The CS person was nasty on the phone and said they had to contact the designer to check into it. No response in an hour so far.

Never order from this business; they are terrible! I placed an order on 1/11/18, and they GUARANTEED delivery no later than 1/14/18 for my mother-in-law's birthday. I received a call back from them on the same day the flowers were ordered, from someone needing to confirm the address. I confirmed. Then, I received a call on 1/12/18 from someone else wanting to confirm the address! I confirmed AGAIN, and that person also confirmed the flowers would be delivered by 1/14/18. Then, I received another call on 1/15/18 from someone needing to confirm the address AGAIN, even though I had been assured the flowers would be delivered by 1/14/18!!! When I asked why the flowers had not already been delivered, I heard a bunch of gibberish that made absolutely no sense at all (of course, not English speaking!), along with a lot of worthless apologies and assurance that the flowers would be delivered THAT DAY!

Best friend deceased. Order $76+ for flowers for memorial Sunday. Flowers delivered to church. DGT I sent them too. Told me I was going to be upset when I saw them for money spent. And she was right. I was humiliated. THE person I sent them was upset!! Do not order from these people. I called Avas today and they offered to give back $10. I refused this cause the damage done. Cannot be undone now. This has upset me to tears. Never have I been this upset in my 71 years with a florist company!!!! Don’t order from them. This was very important to me.

I found this vendor by a search that showed florists who did same day Sunday deliveries. I was assured of the Sunday same day delivery and charged for it. When I called later on Sunday to ask about why the flowers weren’t delivered, I was told that the local florist did not have Sunday delivery. When I told a sales rep that I was assured of Sunday delivery, she told me that the company wasn’t responsible for their local florists' policies and offered me a 10% discount on my next order. This is false advertising.

NEVER... NEVER order from this company. We sent a very nice funeral arrangement, well we attempted to have it sent. Flowers were never sent and when I called AVAS Flowers they give you the runaround and IVAN is truly rude and was no help at all. They will not stand behind their Customer Service Policy, should be a full refund if flowers did not get delivered. AVAS will tell you they can't do any refunds. Good luck with talking to anyone that claims to be a Manager or Supervisor. WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!

I ordered flowers from Avas. They came, my wife was thankful, I was excited to see them when she came home. Imagine my disappointment when I saw what was delivered. I kept walking by and seeing them. In a vase I could have bought at the dollar store. The balloon was half inflated. The flowers though pretty were so sparse. I could have them at Wal-Mart or Winn Dixie! I expected a better quality bouquet! When I decided to voice my complaint I was told to send a picture, which I did. I only to be told to send again in another format. A runaround! So I finally get A response it's, "Oh you didn't complain within 24 hours!" Wow!! Never again!

I placed a order on Jan 17, 2018, I had to speak to 5 reps and they could not give the status of my order & it was suppose to be delivered on the date above. At 10:15 today I held on a call for 10 minutes & was told they can't send the basket I ordered & want to use a vase, I said NO. So finally after holding longer I was told the basket would be delivered today. We will see if that is true or not. I don't think this was very good customer service at all.

Pictures say a thousand words. I ordered flowers online for a dear friend who had just lost her mother. I put the order through at Avasflowers.net. They called me to let me know that the particular flower that was in the arrangement was not available. I OKed a substitution. I OKed a different vase. I understand that certain things are not always available. But I did not expect what my friend received. Avasflowers.net's customer service was VERY unhelpful when I spent over 30 minutes on the phone trying to get this resolved. Basically told me tough **. They even told me I authorized the change and that it was reviewed on the recording, but refused to let me hear the recording. They tried to tell me that the arrangement was actually an upgrade from what I ordered! Laughable! I am hoping that this review will make people will think twice about ordering from them.

I placed my order several days before the delivery needed to take place. I spent a good deal of money so I was shocked to find out that the flowers were not delivered. I called first thing the next day and the company said that they would deliver the flowers that day. However, they did not. Three days after the scheduled delivery day, my friend informed me that the flowers still had not been delivered. As of yet I am still waiting of this expected beautiful arrangement to be delivered. Customer service has hung up on me, I've been transferred to a voicemail, and there has been no effort from the company to reach out to me and fix their mistake. No refund has been offered and no flowers have been delivered. I have never been so dissatisfied with a flower delivery service.

DO NOT ORDER FROM THEM! I ordered from this florist because they said they were local to Huntersville North Carolina. They are not. I wish I had read the reviews before I ordered because they are all very accurate. The flowers that our daughter received look nothing like the ones that I ordered. I ordered the floral Harmony bouquet which was pink and purple and blue, they delivered an all pink arrangement with a few red roses. It was very cheap looking in my opinion. The website offered a 45% discount, but only gave us 10%. It said free delivery, but then charged us $15.95. Not worth the $54 spent. I've included pictures to show the difference. The email they sent to confirm delivery even described a completely different arrangement!

I Googled "local florists" for the Richmond, VA area. AVAS flowers was at the top of the list. They had a internet special on so I ordered what was supposed to be a "premium" peace lily plant. I ordered this on a Friday for the service on Saturday. When we arrived from out of town at the service on Saturday, the plant we saw was certainly not "Premium" as advertised. The plant was very small and looked in bad shape. Too late to do anything about it then. It was embarrassing. Also the offer said "free delivery". With the 10% discount the original order came to around $56 and change. When I checked my credit card had been billed for $72 and change. They had included a $15 and change fee for "service and handling". Nothing was ever presented as such. I never received any confirmation e-mail as promised as to the order or as to the delivery.

AVAS Flowers is the worst flower experience in years. I even called them to ask specifically how the plant would look, and they guaranteed me that my $93 plant order would be beautiful. It shows at least 5 blooms on the picture, but there were no blooms on this. The barcode was still on the crummy basket like they picked it up from Home Depot and dropped it off for the funeral. I'm humiliated and embarrassed to send this piece of garbage to my ex-husband's family. The plant they sent didn't even look as good as the $39.00 one they offered. Disgusting. They also don't let you write a review on their website. It is totally controlled. Definitely a scam!

I ordered flowers to be delivered the day before Christmas from what I believed to be, a local florist, it was not. They were never delivered. I emailed them several times requesting an order #, explanation and refund. Never received a reply. Have called twice and spoken with a real person, I was offered red roses in compensation, I refused, then I was offered store credit, which I also refused, "they" say I will receive a full refund, still waiting on that. I will say, the website is beautiful, but makes you think you are dealing with someone local. Don't be fooled. Call your local florist, do not use Avas Flowers.

I found their ad online and was impressed with their claim of same day delivery and no delivery charge. Their website makes the same claim. I ordered the flowers on 1/6/18. After I made my selection and proceeded to payment where I got 2 surprises. They would not be able to deliver them till 1/8/18 and found a $16 handling fee in lieu of a delivery fee. However, I paid them. They have yet to deliver my flowers, I have sent them 3 messages requesting an update on delivery, they have not responded. Checked with my bank and found that they processed the payment when I placed my order. In reviewing their corrupt policies they do not issue refunds. It is not a not a legit company. This is a scam. Do not order from them.

They took my order and sent a delivery confirmation email - then 12 minutes later told me they would not deliver them until tomorrow even though I specifically said they needed to go out today. RUDE customer service.

Website offered a Balloon Bouquet for about 39.00. I enlarged the Bouquet with 8 latex at 2.00 ea & entered all my order info. The total came to 78.00 which did not include handling & delivery. When I called their Customer Svc they rudely explained the extra cost was because the delivery was to Hawaii. I had to call them x3 because they cut me off. I wasted so much time with this company! BTW: placed an order with another Co. Which took a few minutes & over 20.00 cheaper.

I ordered roses and balloons for my Aunt's 99th birthday. The site doesn't let you review your order before you place it. I noticed I ordered 2 sets of balloons so I wanted to cancel 1 of them. I tried texting and email but no one contacted me until after my order was delivered. I called to cancel and they said I would get a refund. Then I get an email saying I couldn't get a refund because they were already delivered. I cancelled 2 days before they were delivered. Never again will I order from them.

Ordered flowers for my daughter's birthday. It was supposed to be a surprise. Long story short... they were delivered three days late and because my daughter "accepted" them at door... No refund or methods of rectifying situation.

Glad I trusted my instincts on this one. After you have almost clicked the final button to place your order, a $15.95 fee is added. I contacted the company and they agreed to take the fee off. But after reviewing the order, they downgraded it to a smaller arrangement. Called again and when I said I wanted to cancel the order (because it was more money than I agreed to), the customer service person hung up on me. After a third call to the company, the agent gave me a difficult time about cancelling. Don't want to ramble about other details... awful!

I was not pleased with what was delivered vs what was ordered. So after much discussion, I was offered a $10.00 credit on my next purchase. I ordered a Premium Lily arrangement. In addition, I had ordered 4 candy canes to be added to the arrangement to the tune of an additional $5.00 which were not included with the arrangement sent. Of course, the order receipt does list a disclosure which relieves them of any liability to make sure what is sent reflects what is pictured. So MY BAD for assuming that it was policy for substitutions to take presence over what was actually ordered. The arrangement was a total of $149.90. Their customer service is basically a repetitive response to all whom have a complaint.

Two days ago, my mother ordered flowers for me through Avas. The person flatly lied and told her they were local, in a town about 15 miles from me. For two days, she got excuses about why the flowers had not been delivered. When she told me who she had called, I started looking online and fails to tell her to cancel the order because this place is not a florist at all. It is a call center that contacts truly local florists and gives them a small portion of the advertised price to deliver an arrangement to the address. When the sender finds out the arrangement is way smaller, they complain to the delivering florist. Avas claims no responsibility. Many true local florists have blocked Avas or do not accept their orders. This is why their orders, when finally delivered, are brought by UPS in a box and are nothing like what was advertised. Do yourself a favor, contact your local florist and ask them for help.

I paid to have a very nice Christmas arrangement sent to a family friend, after the arrangement was not delivered I knew right then that I was about to run into a huge issue. I contacted Avas Flowers, they lied and said they e-mailed and left me a voicemail that the florist did not have the arrangement that I paid for. Funny how I didn't ever have a single call or e-mail. The customer service person was very rude, told me I don't know what I am talking about but would be happy to send a replacement arrangement (which was a day late by the way and not delivered until almost 8pm). The arrangement that was sent was HIDEOUS AND TERRIBLY MADE! It did not include ANY of the accessories that I paid for (candy canes, ribbon, a red vase, other Christmas décor). A BOX of dying tulips were sent instead, that was IT.

Yesterday I ordered a sympathy arrangement for a customer in North Carolina. His 22 year old daughter tragically passed unexpectedly and I went to the trouble of ordering a beautiful custom arrangement for her funeral services. I mistakenly thought they were a local florist but they are nothing but a clearinghouse for florists. You rarely get to speak to a live person, only an agent, who claims to be onsite at the florist shop.

I ordered a floral arrangement on 12/23 for delivery on 12/24 and paid extra for expedited delivery with a total cost about $100. Two days later, I received an email saying that the arrangement would be sent on 12/28 since AVAS was too busy. It did not arrive for Christmas. In the email AVAS offered to upgrade the arrangement. The arrangement did arrive on 12/28, however the arrangement did not resemble the arrangement ordered. I also paid for all the upgrades. This arrangement was an embarrassment with a puny size and old flowers. As part of AVAS' customer service, they offered a $10 credit to be applied to a future service. I will never use AVAS again.

An order placed before Christmas, was delivered to a neighbor's house, who was out of town. As a result, my family did not receive it until New Year's Eve. It was left on their neighbors front porch. My $98.99 poinsettia (yes, I was stupid, but in the holiday spirit) It did not have a bow, or ornaments, which I paid extra for, and it was frozen dead. After many phone calls, I have been told my uncle signed for the flower, he is almost 90, has dementia and hasn't answered the door in years. After many phone calls and talking to 6 customer service people today, and they have all promised to resolve this, I have registered my first complaint, I also have filed a dispute with my credit card company. Sorry I didn't read these reviews sooner, 0 would be too good of score for them, picking dandelions and weeds would be better if you delivered them yourself.

I called the Avas Flowers in Greencastle, Indiana to order flowers for a friend whose mother passed away. Had a long conversation with the clerk to order a plant for the funeral. After he put me on hold several times to assure me that he confirmed delivery with delivery driver and that he stated would be there by 7, the next day for the wake. Got an email confirming my order.

Punta Gorda Fl. - I ordered a floral arrangement over the phone, the representative assured me that the finish product would look exactly like the photo their website. The floral arrangement that was delivered looked nothing like what I chose from their website. I spent 90 minutes on the phone expressing my disappointment with what they delivered. Bottom line they did not care, they felt because it had some of the colors in the finished product that was shown on the website that they were in compliance. They need to remove from their website the words "customer satisfaction guaranteed". That truly is not the case.

I ordered flowers for a family member’s funeral. When a picture was sent to me of the floral arrangement, I was shocked to see that the display looked nothing like what I had ordered from your website. Before ordering the flowers online, I was “assured” from one of your representatives that the arrangement would come out exactly the same as how it looks on the website. Unfortunately, this was not the case. I called Avas to explain to them what had occurred, only to be told that there’s no guarantee that the arrangement you order online will look the same. Not only were the type of flowers different, there was a completely different color scheme as well. I could not be more disappointed with the customer service from Avas and as a result will not be recommending anyone to order from your company.

On December 22 I ordered same day delivery. I got a call the next day saying wasn't happening until the 26th. Then I got an email stating the 26th or 27th. Now on the 28th I called them and was told they are still trying to find a florist. I called all 3 florist in that small town and they said ava's offered them $30 to do a $90 basket. Plus I was guaranteed an upgrade to it by Avas for the inconvenience. All florist turned Avas down. I demanded a refund! I called back to a local florist and ordered direct. I saved money and the florist knew the recipient well. "Avas" and "For you flowers" are the same type of bs places. Order direct and make sure the address is local because they will use local phone numbers that roll to out of state place. They'll also state, "serving" that area. But they are not local. Beware!!!

1st delivered set, had a damaged box and broken flowers. Called them and would get another delivery. 2nd delivery had mostly dead flowers! Ridiculous considering amount I paid. I emailed immediately and asked for refund. I suggest NOT ordering from them!!

First, the website made it appear that the company is in my parents' hometown (IT WAS NOT - it is possibly located in New Jersey). I ordered the "Christmas Dreams Centerpiece" Deluxe for $95.00. It was supposed to be a centerpiece with roses and white lilies and candles in the center. I ordered from the company because they PROMISED delivery before Christmas. On December 27, my parents received the UPS delivery from New Jersey with a dry and dying Poinsettia. This is a small Poinsettia that (if living) would sell at a local grocery store for $10.00. My Mom's Christmas response to me was "Going to throw it out, the stem came out like butter." I called for a refund and they are willing to give me a 10% discount on the next delivery - STAY AWAY FROM THIS COMPANY!!! MERRY ** CHRISTMAS!

Extremely dissatisfied I ordered the Pastel Funeral Flower Arrangements. Please stay away from this company they use a third party to deliver. We arrived at the viewing and we are looking for our heart arrangement and is nowhere to be found. Come to find out the next day they claim that the standing spray in purple with no card and horrible handwritten banner was to be ours. Although they acknowledged that they did not deliver what we ordered they refused to give a full refund. Expecting a picture now that we are on our way to the Cemetery. Very unprofessional. So Sad.

On December 20th I called Avas Flowers and ordered a Christmas arrangement for my mother. She received her arrangement and sent me a picture and it did not look nothing like the picture. I called and spoke to a gentleman and he asked me if I’d like a refund or another delivery from different florist. I said different florist. This was a little after 7 pm. I received an email from the manager Sera ** at after 9;30 pm informing me that I will not be getting a refund or another delivery. I called the next day she is said that the flowers that were delivered were satisfactory in her eyes. I am very disappointed due to the fact that not only was I not satisfied but they were supposed to be premium and I have ordered premium from then not too long ago in November. I am really surprised I didn’t get a new arrangement. Never again will I ever order from this place ever!!! Be aware.

I ordered 2 bouquets of flowers. One was sent to my mother, the second order was supposed to go to my aunt. Mother received hers, (late), the other order was never delivered. When calling to see what happened to second order, they conveniently could not find the recording of my order. I got charged a service fee that was never mentioned in order process, plus extra for special ribbon and special bow, special vase, and extra large greeting card, all of which was never mentioned in initial ordering call and I did not want. They would not refund me half of my 87$ bill. Also, could not get them to understand that I was billed for 2 orders, but did not receive 2 orders. I wish I would’ve read the reviews online about this place before I placed my order. I guarantee that I will never use this company again. And I will tell everyone I know not to use company either.

The website indicates free delivery with a promo code. Then when you get to the checkout they add a $17 handling fee. I’m disappointed that I did not read reviews on this company before I purchased. It looks like they have hundreds of reviews with one star. I did not receive an email confirmation which concerns me. Many of the reviews say the flowers never get delivered. Clearly I feel I just got ripped off.

I ordered flowers online for my mother's birthday, which was a Saturday. Later that day, I received a call saying they couldn't deliver the flowers until Monday. I said ok. By Tuesday afternoon the flowers had still not been delivered. I called and cancelled the order and they agreed to reimburse me. Six months later, I realized my credit card had never been reimbursed. I called Avas and they denied ever telling me they would reimburse me and said they had applied a credit to my account instead. I argued with them for an hour because I didn't want a store credit from a company with such terrible service. By the end of the hour, the customer service representative agreed to give me the reimbursement. When I asked him to send me an email verifying the reimbursement, he said he couldn't do it until after he was off the phone, but that I would get the email with 20 minutes.

If you are considering ordering from this company, don't. I ordered a plant arrangement totaling $200.00 for my brother's memorial service and what was sent was something that looked like was cobbled together from the end-of-the day scraps at a low-budget floral shop (see picture). After complaining, Avas offered to send another arrangement to the memorial service which made no sense since everyone had left. Then, they offered a whopping $30.00 refund. I spoke to 2 managers who lied to me indicating they would call me back and that was over a year ago. I then involved my credit card company and Avas was uncooperative and I therefore I had to eat the entire charge. This company is the absolutely worst!

I ordered from Avas Flowers on 18 Dec 2017. My flower arrangement cost $84.92. The flowers were to be delivered 19 Dec 2017 by 12:30 pm in time for my uncle’s funeral. The location of the Avas representative was in New Jersey and my uncle’s funeral was in New York. I made sure Avas had the right address for delivery. The Avas representative also said they had his name in the computer already since other people called and ordered flowers for him. I felt good knowing my flowers along with others would be delivered and he'd have more flowers coming from other family and/or friends. Avas also said their driver would deliver them not UPS or FedEx.

I ordered flowers for a Friday delivery and my order was confirmed. I got an email on Saturday, a day after they were supposed to be delivered that they would not get there till Tuesday...5 days after I needed them. They weren't delivered until 9PM. They upgraded my order to 2 dozen roses which I appreciated but the flowers looked nothing like the photo. Very unhappy with this company.

Do not order from this flower company!!! I will never order from Avas flowers again! I have just had an experience that completely overshadows the satisfaction (two previous occasions) I have had with said company in the past few years. Customer service is a negative number on a positive-only rating scale. I received no invoice for my order (Christmas bouquet for a friend) placed on 12/9/17; delivery was to take place on 12/15/17. There was no confirmation of delivery on 12/15/17 or through the weekend; I followed up with customer service today and it was only then that delivery was confirmed and the account message was updated.

I ordered flowers for out of town funeral. Based on reviews here, I should have confirmed whether they were decent looking. Thus, I don't know the quality of the plants received. However, I have received daily emails for 6 months. I have unsubscribed to "all lists" multiple times and blocked the sender, all to no avail.

I ordered flowers for my sister 5 days before Thanksgiving to cheer her up after surgery. The flowers were sent with a dual purpose in mind - not only to cheer her, but to be a beautiful centerpiece on her Thanksgiving table. The arrangement came in 3 sizes and I ordered the middle size because that was what was pictured online. The bouquet that arrived looked nothing like what I had ordered. The flowers were wilted, the ferns were dry and curling, and the arrangement was so thin you could see the green foam holding the stems. On Thanksgiving Day - just 5 days after the arrangement had arrived - it had wilted further to an embarrassing state and was not fit for any holiday table! My sister was so embarrassed she never told me the condition of the arrangement. I learned about it when I asked her to send me a photo of her Thanksgiving table.

At Avas Flowers, the website advertises beautiful flower arrangements. When you click on the picture, small print says that all design pictures are of the deluxe variety. There are 3 tiers: standard, deluxe, and premium. I wanted to order the deluxe, but I was told that in order to get the flowers delivered on the same day that I would need to spend more money. I opted for the premium package. I was in a hurry. The guy gave me the total of $80 and some change. I figured I would get an itemized receipt (which I got after complaining.) What I got was nothing as nice as pictured.

Flowers to be delivered today to niece staying in our home. One day sent from parents out of state. Flowers were never delivered - when called rep insisted her records said flowers were delivered - we nicely informed her was not the case as we were home all day. She refused to believe us and refused a refund. Ridiculous customer service...

I placed an order over a week before its delivery. After waiting till 4PM on the scheduled date and receiving confirmation that flowers were not delivered I contact Avas. The girl on the phone was beyond nasty, she spoke to me like I owe her something and was giving me standard replies "status to be scheduled today before 4PM". I told her that it is past 4PM and that this is business address. Place will be closed in an hour. She stated that she cannot guarantee that flowers will be delivered in an hour and also that she has no means of contacting driver. She was rude, instead of being apologetic. I told her that there has to be some resolution as they did not fulfill their side of the bargain and did not meet delivery date. She told me she cannot do anything and they will re-try delivery following day free of charge to me!!!

This was the most embarrassing experience ever. I sent flowers to a funeral costing $100.00 and they were colorless and very dull. Nothing like the picture. I received several calls from the company but nothing has ever happened - they say they are working on resolving the issue. It is taking much too long. I will not order from them again and will spread the news unless something happens very soon.

Ordered 2 arrangements. I specified no carnations and to please call before delivery. Flowers were left at door and arrangement with carnations. Received an arrangement completely different than ordered. I contacted customer service. They hang up on me before I was finished speaking.

DO NOT BUY FROM THIS COMPANY! It's false advertising, they sneak in a $15.95 delivery charge that is NOT on your order when reviewing but shows up after the payment has gone through. I ordered a same day delivery that was not delivered same day, they wanted to charge me the full amount for a return, and give me a $20 store credit for future orders. When I asked for a refund, the girl on the other end said they didn't have any money to do that. Was also told they verified with the driver that a signature was obtain-I told them I have a video of the delivery, there was nobody home to sign. Why would I buy from this company when their customer service is horrible. I tried calling, they left me on ETERNAL HOLD and then would hang up on me. Their website shows 5 stars-that's made up. I never did get a refund.

Paid. Waited 2 days for delivery. Flowers never came. When I called to cancel the order and get my money back they told me they do not give money back. I would have to get it in store credit. I do not want to mess with these people. I would suggest you look someplace else if you want flowers. These people are Crooks.

I wish I had seen the reviews of this florist before I wasted my time and money on a product that was never delivered. The reviews are horrible and here is one more. DON'T EVER USE THEM! I wanted to send a special Thanksgiving Centerpiece to a special family in Carson, California. I live in north San Diego County. I googled florists in Carson and Avas Flowers came up. I assumed they were local to Carson (They are not local to anywhere). I couldn't get the order placed online, so I called their customer service and spoke to Brian. I told him the name of the Centerpiece and the price. He said the candles would be $10.00 extra which I thought odd, since the picture showed the candles.

As a first time customer I ordered flowers to be delivered to a very special family for her birthday. The flowers were never delivered without any phone call letting me know there was an issue. I have to call tomorrow to get my money back. Horrible thing to advertise same day delivery and never receive the service I paid for.

Note to self: Read the online reviews before ordering pricey gifts from unknown online florists! Unfortunately, I didn’t, and I wish I had. I did appreciate Ava's same day delivery; however, the “upgraded” European Dish Garden that was delivered looked like a cheap and ugly imitation of the pictured arrangement I’d ordered—thrown together in a leftover Easter basket... at Christmastime. Very disappointing!!!

I ordered a fall bouquet and 2 balloons for next day delivery for my mom's 70th birthday. I received a call shortly after placing the order online advising that the flowers I ordered would not be available until 3 days after the desired delivery date. After some discussion the rep advised me that they could deliver something similar and they would give me an "upgrade" for the inconvenience. Well, the flowers still arrived 2 days late, with no balloons and nothing even CLOSE to what I ordered. They were some sort of small purple and white flower (NOT fall colors) and only a few were even open. The buds were falling off! Certainly not worth the $75 I paid. I called for a refund and the best they would do was a $25 refund. This company touts itself as "family owned, local business" but they clearly are not. Their call center is very loud and clearly not based in the United States. I will never use them again.

Didn't send the balloons. Flowers were wilted. Designer didn't get back to me until two days later. Then they tell me they sent the balloons and the flowers were not wilted. They wanted a picture of the flowers. Don't you think they should have said that the day I got them!!!

This was a plant gift from my son, ordered from SC to me in OH following surgery. There was no visible order # just the shipping label. Dirt was dumped out, roots exposed, leaves yellowed, blooms scarred. See photos. I’ve never received a flower gift in worse condition. I did not tell my family, only writing reviews. They would be horrified! This is inexcusable service!

The flower arrangement delivered to the recipient is not equivalent value to the product ordered and paid for online. I ordered the premium for $74.00. Unfortunately when sending flowers you don't always get to see the delivered product. I saw the product 4 days later and it was not what I ordered. I called AVAS and the 1st time they hung up on me and the 2nd time they basically told me since it had been 4 days and they have a 48 hour policy they wouldn't be able to help me. This is the 2nd time we have ordered from AVAS and it will be the last. The first time, my husband order Blue Orchids for our Anniversary and they sent pink ones. Not a good company and I would suggest not to order.

Ordered flowers took my money then 10 minutes later they call and say they can’t deliver to this area until a week and half later??? A hospital really!!! Do Not Order from them. I felt so uneasy I put a hold on my card.

Needed a special order for sweet sixteen arrangement. Went on Google. AVAS came up as local in Hoschton Ga. Called and asked at least 3 times if they were local and they stated yes. Placed order. They took my credit card. Day before delivery called me urgent. Could NOT DELIVER. No florist would work with them in the area as they are deceptive to customers. I found a true local florist and had to pay additional 50.00 as it was a rush on a holiday weekend. Thank you for nothing Avas flowers.

First of all they claim they are a local florist in their voice announcements which they are not. We ordered a "thanksgiving" arrangement to be delivered to a family to which we were invited for dinner. What was delivered was a vase of cloudy water with flowers for $85. Hardly a Thanksgiving arrangement. We ordered it by telephone thinking they understood the request but that may have been our mistake. They claimed they delivered what was requested but this is not true as noted above. Wanted a full refund but they only offered a $10 credit. Given that I don't trust them and would never use them again, it was worthless. Stay away from this company - you will be disappointed and don't believe their reviews on their website since you can not add one there.

First and foremost the floral arrangement I purchased looked nothing like they advertised. They didn’t get my information correct nor the name of the person they were sent to. They did not want to reimburse any amount for their poor service. I also upgraded to their “deluxe” arrangement which was more money, hoping it would look like the picture and it did not. I would advise anyone to find a different flower company because the $100+ I spent was not at all worth the money.

Big Ripoff. Flowers are never delivered on time despite website saying they would be delivered same day. Then, I got an email saying they would not refund my money within four days of the holiday. Later, after close of business (sneaky) they sent an email saying they would be delivered 3 days later. These people aren’t local either.

I ordered flowers for my girlfriend's birthday. It was supposed to be delivered before 1 pm since I paid the extra $9.99 for expedited delivery. At 2:30 pm flowers still weren't delivered. I called customer service. They said it's been delivered. It's now 3:30 pm. Still no flowers to be found. I called them again and was told that the driver has many deliveries and they have no update on my order. My girlfriend is off work now and there will be nobody there to receive the delivery. Don't order from this place. They are terrible. I would give 0 stars if I could.

Ordered funeral flowers. $74.92 Basket was about the size of my hand. Took pictures. Was supposed to get bowl with plant and fresh flowers. Card on arrangement had no name of florists. Tracked down local. It was a $32.79 arrangement. Not worth 15$. Tried to give me bowl in its place but funeral over and would not acknowledge the order directly. I kept in order to get to bottom of this.

Horrible service. On the website they advertise that it’s free delivery, but if you pay the $9.99 for express delivery that the flowers will be delivered before 1pm. I ordered flowers, card and a balloon on November 13th and to have it deliver to my girlfriend at her work for her birthday on November 16th. I called and spoke to the customer service to informed them that I needed the flowers to get to her work before 1pm because she be leaving for the day and he called the floral shop stating that delivery will be between 1-4pm. I told customer service I needed it there by 1pm and Avas informed me that it was set for high priority delivery and it was already in transit which I found out to be a complete blatant lie.

CONSUMER ALERT. Buyer beware of AVAS FLOWERS!! This is a complaint about my experience with Avas Flowers but hopefully the last part (“Facts you need to know”) is informative for future unfortunate patrons of this company. The Situation: I placed an order on 10/25 for a loved one’s upcoming funeral as they were on life support and I realized that their demise was imminent. Since they were a lover of the game of Golf I wanted a creative “Golf Themed” spray plus I wanted to give the local florist enough time (~2 weeks) to, create a memorable arrangement.

I ordered flowers and was assured they could be delivered that day. When I didn't hear from the friend I sent them to, I called Avas and they told me they had been delivered BEFORE the time I placed the order. Then they told me they had been delivered, but they couldn't confirm who signed for them. Then they told me they couldn't do anything else that day and I had to call back today. I have called 3 times today. The flowers were never delivered, but they are telling me that they can't refund me until they speak with whoever delivered them, but they won't tell me who the local florist is. DON'T EVER ORDER FROM THIS COMPANY!!!

Extremely misleading website. Led me to believe they were in AZ! Thought I was ordering from an AZ shop for local delivery. There has been no delivery nor has there been a requested refund posted. Not sure why this outfit is allowed to continue in business. Horrible online experience.

Tried to order flowers as a surprise... First thing I asked was, "Can it be delivered today?" He said yes... I asked three more times. He said yes. Long story short flowers never made it and the moron called the person to ask if it was ok to be surprised tomorrow. Are you kidding me? I ordered through a local guy I found on Google and the flowers were there in 30 minutes and were half the price. Stay away from this company. A bunch of idiots.

Arrangement was very small and stood about two and a half feet off the ground when I ordered a large display that should have sat next to the coffin not underneath it. Call customer service and they said there's nothing they can do because I waited a week to call them. I tried to explain to him that I answered an email to ** which ask me about my experience with the florist. I answered the questions that was a week ago and never got a reply so I called today and he wants to know why I waited a week. Gave me the run-around and would not do anything about the size of the arrangement. Total rip-off.

My boyfriend, placed an order with Avas for my birthday on 11/15/17 at 9:25 am CST for same day delivery. And NO DELIVERY!!! This morning, Avas said it would be delivered before noon. Again, NO DELIVERY!!! Avas called & left me (the recipient) a message this morning at 11:15 am so now it is no longer a surprise to me!!! I returned Avas calI was put on hold and then asked if they could deliver to my home address!!! My work address was given yesterday in the original order because no one is at home during the day.

I ordered flowers first thing in the morning for a same day delivery. The arrangement was advertised as same day delivery. I received an email at 3:45 ok telling me there were unforeseen circumstances preventing delivery. I have NEVER had this happen with a florist. The email said to contact them if I was not ok with the change in plan. I contacted them immediately and told them to cancel my order... Never heard back... Now I will have to spend time getting this straightened out. Not a good experience at all. More to come if I do not get refunded ASAP.

On Saturday I bought my friend some flowers to be delivered to her in the hospital. I paid an extra $16 for same day service. The website did an auto fill in for the hospital that she was at and took out the room number she was in. I realized this immediately after I finished my order and called customer service to make the change. They told me since the room number was not on the original order that the bouquet would not be able to be delivered that day because they had already sent out the delivery. Really not sure how that’s possible when I put in the order 5 minutes before!

Horrible customer service. Two orders of flowers to a funeral. One did not deliver. Second one states it was delivered but the funeral home states they never received. Company won’t refund any of the orders.

First let me say I really wish I could give this company a -0. I ordered the Floral Harmony deluxe arrangement for my aunt having surgery in another state. When my uncle sent a picture of the flowers delivered I was shocked and so embarrassed to see this arrangement because in no shape, form or fashion did this arrangement come close to looking like what Avas Flowers showed in their picture. Now I understand that the arrangement sent will not be exact but seriously the arrangement sent looked horrible.

Avas Flowers - Worst experience! Didn't listen to needs - didn't feel good about it so called back immediately to cancel. Rude, kept bargaining instead of give refund - no one w/ plain English. Very shady!

Did not deliver when promised. When I called customer service the lady was nice but only offered a personal phone call to wish my wife happy birthday, which I refused as my wife doesn’t know them and that’s just weird!

Avas florist is a joke. They claim to be local and they’re not. They will take your order and promise same day, only to call you and tell you your order can't be fulfilled that day. They will then send an arrangement that is NOTHING like the one you selected, that’s even if you get flowers at all. I could have hand picked flowers and arranged them myself for a fraction of the cost! My bad for not researching the company before making my purchase. Attached is what I ordered vs what my friend received. Good thing she loved them still! I also cancelled my debit card because I have no idea what their true intentions are, just to be on the safe side. DO NOT BUY from Avas Flowers!

If I could give 0 stars I would. Not only did they take my money, but they did not deliver the flowers to my mother who just had surgery, and would not provide any answers or proof that they were delivered. They don't return calls or provide any follow up. They refuse to refund my money. I had to dispute charges with my credit card company, and my mom ended up with no flowers during her recovery time. Thanks for nothing Avas Flowers. I will never use this company again.

My Husband ordered flowers for me on a Thursday. I got home and he ask me where my surprise was. I looked at him like he was crazy. First the flowers was never delivered. I called on Friday to get a refund. After 30 min of arguing with them about my refund they finally told me that our 70.00 would be credited back. I returned to work on Monday and the UPS drivers brings me 12 dead roses and my card was all spelled wrong. WORST PLACE EVER. WALMART HAS BETTER FLOWERS...

I placed an order online. They were offering free delivery and so much off with online coupons and you think you're getting a good deal and then all the sudden when you hit submit they have a $15 service charge that doesn't show up until the very last second. Didn't notice it until after the order was submitted because I had neglected to look over. Second problem is the flowers are supposed to be delivered that day cuz I had put the order in early that morning. Guess what. They were not delivered and still not delivered by noon the next day. Call to cancel my order. They told me I had to wait to the end of the second business day to cancel it. Poor service. Would not ever recommend. Watch out for the hidden fees.

To start out, I ordered flowers from a website that looked like a smaller locally owned flower shop. I was ordering a sympathy bouquet to be sent to a funeral. The website touted next day delivery, a discount code for I believe was 40% off, I can't remember for sure. It also touted free local delivery. I ordered flowers on Friday afternoon to be delivered to the funeral home on Monday morning.

Have your representative listen to what the customer is requesting rather than cutting the customer off repeatedly by saying, "I'm sure we can create something you will love." Because what I got was something that I did not love and didn't even use for my wedding. After paying over $70 for a bouquet and was small, skimpy, and looked more appropriate for a 5 yr old junior bride, I ran out to Publix and a random young man who worked there, who kept remarking that he wasn't a certified florist but he would be happy to help me, helped me create a larger, fuller, much more beautiful bouquet for $12.

I ordered a floral arrangement depicted on Avas' website - the order person (not located anywhere near the city and state I was having it delivered to) upsold me on a larger arrangement. What was delivered is an arrangement smaller than the original depicted on the website (let alone the larger one sold to me for $20 more) plus, I ordered the arrangement without balloons (that was emphasized) because my 98 year old mother in law is allergic to materials in balloons. It was delivered with balloons. I also modified my order without pink carnations to be replaced with white carnations. You guessed it - the order was delivered with pink carnations. The order rep confirmed each of these requests. Avas misrepresented the arrangement what was sold to me vs what was depicted (I have photographs of what was delivered) and they ignored my two additional requests.

Quantity of flowers was small. Handling charge slipped in. Not a great value for total cost. And it was not obvious that this was a national website and not a local business. I should have done more careful looking.

We ordered flowers to be delivered on our friend's birthday, and when we placed the order we were promised it would be delivered that same day. We called the next day as I was unable to check the status of the order online, and was told the flowers had not been delivered as promised, but they would certainly be delivered that day with an "even more beautiful arrangement". Needless to say, we were upset that the flowers had not been delivered as they were to be a fun surprise for our friend's birthday.

My sister is in the hospital in Panama City, Fl. I was happy to see this florist and that they had same day delivery. Well, second day and she still hasn't received them. Not good in my book. I emailed and I haven't heard anything. I have called and reached a foreign speaking phone operator. She left me on hold for several minutes. Very dissatisfied customer!

One star is pushing it, but apparently you can't give no stars. I ordered flowers for my daughter and son-in-law’s anniversary. I thought I was ordering locally. Now, I'm not sure if I even ordered in the U.S. I was told the flowers would be delivered that day. At around 5:30, I received an email that they couldn't be delivered until the next day. Which, totally bummed me out because I would have ordered something else from somewhere else had I known that they couldn't be delivered when they said they could. Anyway I received a notice that they were delivered. However, they have not been delivered. I called to cancel and the gentleman on the phone was not surprised that I was dissatisfied and said "she didn't receive the flowers at all, not even petals." I swear you can't make this up. He put me on hold for about 3 minutes then came back on the line and gave me a reference number for my credit (which, by the way is my order confirmation # plus today's date).

This is the first time I have written a negative review, and I regret having to do so. Including discounts, I spent $160 on my first order (it was beautiful, but looked like a $75 arrangement) and $100 on the second order (giving Avas a second chance). The second order was even more disappointing. It was for a funeral and I picked a specific, very cheery bouquet with white daisies and yellow lilies.

I placed an order with this company. After reading their reviews, I realized that I didn't want to follow through with this company so I called to cancel the order. As a matter of fact, I called twice to cancel the order to make sure the transaction took place. They assured me that order was canceled and that they would credit back my credit card. The next day, there is an email from them stating that the flowers had been delivered that afternoon. I was livid!!! I had called them twice to cancel the order. I called to speak with a representative, he was foreign. I could barely understand him. He put me on hold and never came back to the phone after 10 minutes of holding.

The quote "you pay for what you get" does not apply when ordering from Avas flowers. I spent $120 for a cheap, unappealing and pathetic flower arrangement. I ordered the premium flower arrangement, balloons, card and ribbon with my message choice. The vase was way oversized due to the fact it was supposed to be "premium" and since the flower arrangement wasn't premium it looked empty. What I received was absolutely nothing like they were advertising on their website. I'm beyond irritated and disappointed with this so-called business.

10/17/17 COMPLAINT: AVAS FLOWERS. COMPLAINT SUMMARY: The flower arrangement delivered to the recipient is neither similar to nor of an equivalent value to the product ordered and paid for online. (See photos) ATTEMPTS TO REMEDY: Customer made multiple attempts to remedy situation including (1) responding to the AVAS customer satisfaction survey, (2) sending an email (see below), (3) sending photos, and (4) returning a customer service telephone call.

It is now 2:27 pm. I paid extra money for same day expedited delivery to be delivered by 1:00 pm same day. So we are looking at a hour and a half late on delivery and I have called them and been told at first the flowers were delivered before 1 and my girlfriend was a liar and she really got her flowers which yes she now knows she is getting because they had told me she received them so I had to spoil the surprise to her. She called them back to rip them a new one for calling her a liar at which time they "called the florist" who said the flowers would arrive in 15 minutes and they were sorry for the mix up and my girlfriend called me back to tell me what they had said.

I ordered an arrangement to be delivered 10/6/17 for a business grand opening. It was not delivered until late 10/7/17 -- after the grand opening was over. I called/emailed repeatedly over the weekend. I was assured I would be notified as soon as it was delivered. There was absolutely no notification from Avas Flowers. I was notified from the business owners. The representatives kept saying, they could not get in touch with the flower shop. All the online advertising states they are local. I demanded to know what flower shop was to deliver the flowers, and to give me the phone number. They stated they could not do that. This is when I figured out I was doomed into thinking they were local! They state they have a 5 rating with 4 different rating sites. Go look at the reviews! Most are horrible experiences.

I ordered flowers for my wife's birthday 24 hrs in advance. For a specific time of 10 am -11 am I told them that she would not be there at 12 pm. The man I was talking to said it would not be a problem. I called them at 12 pm the day of and they said that they were on their way. My wife had already left work. I will not use them again or their $10 credit they gave me. I prefer a business more reliable who can deliver what they promise.

I ordered two flower arrangements for the funeral of a loved one. The picture of one arrangement on the website was nothing like what I ordered. My first clue should have been when they said the pic on the website and price was different. They said the price went for the smallest arrangement but the medium arrangement was pictured. I ordered a premium arrangement even higher than was pictured. They charged me 10.00 for the bow and 3.99 for the card.

The flowers that came were not at all what was pictured. Looked like a toddler put it together with only 2 roses (see pictures). $71 for something I could have picked up at a gas station. They give you a coupon code+free shipping then charge you $16 for other "services".

I am not at all happy with the service I have received. I ordered flowers and balloons online to be delivered to, my daughter, a student at Brown University. I gave clear simple instructions on how to deliver the items. I provided the name and phone number of the recipient, and further, I have had flowers delivered to her on several prior occasions with the same instructions, and it worked out perfectly. This should have been easy. Instead I get a message on the morning of my daughter's birthday saying the flowers were delivered, when the instructions clearly stated that the recipient would not be available to receive the delivery until afternoon. I called customer service to ask where the flowers had been delivered, waited a LONG time on hold and was finally told that the flowers and balloons had been left in the mail room. I called my daughter and told her to go pick up her delivery at the mail room.

I ordered flowers for my wife Thursday night around 1 am. The website said it would be delivered Friday between 10 am-1 pm. So I said, "Great that will work." I checked the track my order link on Friday, the first time I checked it the message said out for delivery. After four hours had passed I checked it again. This time it said the driver had to reschedule it. I did not receive a call or an email stating this. So Saturday I checked the delivery link and it said it was delivered. So I called to ask why it was showing delivered when nothing arrived? I was put on hold for about 10 minutes and was told it would be delivered at 1 pm Saturday. So I called my wife around 2:30 pm and nothing had been delivered.

Do not use this company! I ordered flowers from them for my husband's aunt in CT. Arrangement was NOTHING like the picture that I ordered. When I sent them pictures of what I ordered and what was delivered, their only response was "sorry you were dissatisfied, we'll give you a 10% rebate that amounted to $3.99."

I ordered flowers from Ava’s Flowers because another local florist who couldn’t deliver because of a parade in town recommended them. I thought they were local. I placed my order and repeated the address to the attendant at least 3 times because they weren’t paying attention and got it wrong several times. The flowers never arrived. I didn’t find out for a month. When I called them after getting charged $62+ dollars they tracked down my order and listened to a tape of my order. They sent the flowers to the wrong street address. It was the order taker's fault and they admitted as much. No refund! They offered to give me a discount on a new order. I was stunned and said no. Don’t use them. They are not responsible for their own mistakes. Horrible company!

Was told florist was in New Orleans. Paid a surcharge for flowers because I wanted specific colors with no carnations. A grocery store bouquet for $20 is nicer than the $65 bouquet delivered. Ugly!

Flowers were delivered TWO days late only after I called SIX times to inquire about delivery because their online tracking system did not work. I spent a couple of hours of my time trying to straighten this out. I have NEVER had such an unpleasant experience. I will NEVER do business this AVAS again!

As soon as I found out that my best friend's sister died, I searched for a flower company that could deliver something to her the same day. Not only did the charges ring up $15 higher at the end but my friend never got her flowers. Here it is two full days later and I told them just to cancel the friggin order and refund my money. The Indian people at the call center were very nice, but seriously?? I wasn't even made aware of a problem until 28 hours after I had placed the order. They told me that what I had ordered wasn't in stock. The man on the phone assured me that they would upgrade my order and something beautiful would get delivered.

I would give ZERO stars, if possible, because Avas Flowers was a complete FAIL. On Sunday, I placed an online order for birthday balloons with Tuesday delivery to my son at the school where he teaches, and paid for "express" service (delivery before 1 PM). At 5:00 PM, I receive an email from customer service, asking me to call concerning the order. It appears that this business cannot fulfill orders to that town, despite the fact they advertise that they serve that area. The customer service operator admitted that YES their website claims that they serve that town, but NO they do NOT in fact have a "designer" in that area.

I reiterate everything that has been said before. I wish I had read these reviews before I ordered from them. I ordered a fruit basket and half of the fruit was rotten. I sent an email as suggested. No one ever responded and now they "can't find it." When I called to complain, I was offered a $65.00 credit as if I would ever order from them again. Then, I was offered a 25% refund. When I asked to speak to a supervisor, I was put on a long hold and they hung up. This is absurd! The flowers were nice, but wilted within a day. There are plenty other national florists out there. DO NOT USE THIS COMPANY.

WOW! I seriously wish I had read the REAL REVIEWS here instead of the reviews on Avas-flowers website. Just take a look. I ordered the Delux option too and put in the coupon code which showed a discount in the check-out but not on my credit card... I attached the receipt. Paid $68.14 for this! I did send an email complaint with the pictures attached as well but no one is getting back to me. What they show on their site and what you get is not "similar as possible, same look and feel" as they say on the site and on your receipt. Wow, just messed up thieves! This beautiful bouquet was for our daughter's first day on her new job.

Package arrived with rotten fruit, Avas sent a second package and it was worse than the first. ALL FRUIT was rotten, even some completely moldy, it was smelly and disgusting. Their customer service rep wanted to send a third and kept over talking me, she would not listen until I told her to shut up, her reply was to keep this professional, I stated she should learn to listen.

This was a very disappointing delivery of flowers. First the florist confirmed delivery of the flowers but they had not arrived. SO my friend who sent them thought my phone call was to thank her for the flowers. I said no... The flowers arrived the next day but they did not ring the bell or knock and if I had not been vigilant in looking for them I would not have known and as it was very poor weather (post hurricane status) there was a possibility that the flowers would be ruined or so I thought. The arrangement arrived in a very tall box (36 in H) and inside were 5 small sunflowers that were in very poor condition. The sunflowers’ stems were 8 inches and the sunflowers were not in full bloom and were 2 in Diameter.

On Mother's Day I wanted to send flowers to my Daughter-in-Law - they were guaranteed delivery ON Mother's Day. They were NOT delivered on Mother's Day as promised, or as ordered. I decided to give them a second chance to redeem themselves on my granddaughter's birthday. I ordered Carnations because those are her favorite flowers. I was very specific. They didn't send carnations at all. The bouquet was beautiful - BUT - it was NOT what I ordered. There were red roses, and an assortment of other flowers but NO Carnations. I would NOT recommend this business for orders that are important to you - there's no accountability and they really don't care. Again lovely flowers BUT NOT what we ordered.

So sad. It is my parents 65th wedding ANNIVERSARY and they had recently moved into assisted living in a town that they were not previously living in. I send them flowers several times a year. I google shops in their area and Avas Flowers came up and their website gave great reviews so I placed an order and asked for a morning delivery. They never got the flowers. Please do not order from this company. They are awful!!!

Last Friday morning I went online at the Avas Flowers website and spent an hour scrolling through the various arrangements to pick out the one that I wanted to send my daughter-in-law after her surgery. I even selected and paid for the upgrade to Premium to ensure that the arrangement would look beautiful. They were to be delivered on Saturday. On Monday I contacted her to see if she had received them. She had not. I contacted Avas Flowers to find out why and was told that the local florist that they contracted with wanted an additional $12 to send the arrangement that I wanted, or they could send a "Designers Choice". I had a difficult time understanding what the representative was saying (likely being handled overseas) but the bottom line was they would not fulfill my order unless I paid them more, or they could let the florist that was trying this bait-and-switch scheme decide on what my daughter-in-law received.

I wish they could get a zero! I did not see these low reviews until after my experience. When I first Googled I saw 4.7 and now realize they were probably fake. Some it was advertising reviews. I ordered my daughter flowers in another state for her 25th. Delivery was not successful and she was told to pick up the flowers the following day. I chose the location on the Internet based on the ZIP Code thinking it was close to her home. When she went to pick up the flowers the next day the drive was 35 to 40 minutes and when she got to the location which was at a hospital she found out that the flower shop closed at 4 PM. I had no idea that it close that early from what I read online. Most people do not get off that early and she darn sure does not.

I live in Dayton and rely on good representations of a product when ordering out of town. I sent flowers to my daughter Dr. Sarah ** to her office for her birthday today. I am extremely embarrassed how this $107.00 "Premium bouquets" turned out. It was poorly arranged, did not have the amount of flowers as depicted in the pictures, and I did not receive an invoice email as promised. You will NEVER get my business again.

My nightmare with this company is about as bad as other reviews read here. They manipulate prices, create "discounts" that they do not honor, and, online, show you charges that are only a part of what they finally soak you for. Stay away!

Horrible experience getting my refund for flowers they never delivered. They tried to blame the local floral shop. They claim to be local, but outsourced my order. Now I cannot get them to stop emailing me with coupons and promotions. They never call back, and staff cannot answer simple questions.

They waited over 3 hours to notify me. See pics for ordered vs delivered.

I ordered flowers to be delivered for my sister's birthday 2 days in advance of her day. I called her at 4:00 on her birthday and was told that she had not gotten flowers! Avas did not call her or me about this. I called their customer service and was told that they had no one in my sister's area although there are several FTD florist in her town! The best that they could do is deliver flowers tomorrow... NOT on her birthday. I will never use them again!

I ordered a funeral arrangement on September 5th to be delivered September 9, 2017 for my best friend's mother who had passed away. She loved lavender so I picked an arrangement from the "lavender group". I upgraded from a standard to a deluxe arrangement. I paid extra for a lavender ribbon. The container was to be lavender in color. The arrangement made it to the funeral home but I could not find it. When I asked where it was I was directed to the organ AWAY from all the other arrangements/sprays, etc. That definitely was not an upgraded version of what I was told I would be receiving. I asked specifically if it would be LAVENDER roses and was told yes, that is why they called it the LAVENDER COLLECTION. Well, the roses were pale pale pink with dark pink edges, NO NO NO Lavender roses anywhere. The container was to be lavender... It was a dark grey/black and there was NO LAVENDER ribbon that I paid extra for.

Ordered flowers for same day delivery on Friday. Received a call that flowers and container weren't available but they would arrange to still be beautiful. As of Saturday they still weren't delivered. Call to customer service who would call local florist to find out issue and advice. Never received call or email back. Three calls to customer service in the evening, transferred to supervisor voicemail, disconnected call and another call that met with no resolve and I would have to call back again Monday to discuss full refund. This is not a local business at all! Now I will contact my cc company to cancel the charge and report to Better Business Bureau. After all of these horrible reviews it is amazing they are still allowed to be in business. Never again will I order from Avas Flowers.

I ordered flowers, early in the morning. I was assured more than once the flowers would be delivered that day. I said it was necessary otherwise I would go somewhere else. Sent me emails to track and it said it would be delivered that day. The recipient was in the hospital and at 8 o'clock at night told me no flowers had ever been delivered.

Ordered a beautiful flower arrangement for my sister. What she got was embarrassing to me, but apparently since the company got their money they dont care. They offered a 10% refund which doesn't even cover delivery cost. These people are awful, and definitely you have to lie and say you are ordering something to even talk to customer service. I was hung up on 4 times. Bottom is what I ordered, top is what she received in picture below

I ordered flowers for a dear friend's funeral. The flower arrangement I ordered was no way similar or as they say in their disclosure "may be different depending on the florist interpretation but the overall feel will be preserved" (not exact wording but close enough). I was embarrassed to know that these flowers were a representation of me and expression of my love. The flowers arrangement was so different that I had to look at all the wreaths cards to see which was mine. On the images I have included what the flower arrangement should look like.

1st, I tried to order by phone, which had already taken 35 min. of my time. The person on the other end was not well-trained and I was disconnected. I called back and was told I had to start over again with my order. That should have told me not to use them. I then went ahead and ordered online. The recipient of my order sent me a text of the flowers I had ordered. I was in utter shock! After all the add on costs and a total of $80 for the DELUXE version, she received a cheap arrangement that I would have spent $20 on, had I ordered it in person. This place is a rip-off! DO NOT ORDER FROM AVAS FLOWERS IN CLAYTON, NC.

I ordered flowers on 09/01/17 and was guaranteed a 09/02/17 delivery for my friend's 80th birthday. I then received a call on 09/04/17 stating that flowers had not been delivered with no good reason and was asked to change my order so that it could be delivered on 09/05/17 which was AFTER my friend's birthday. I agreed, but then received a call on 09/08/17 stating that my flowers STILL had not been delivered. The CSR offered free delivery for tomorrow (which their site already offered free delivery) and a miserly 10% discount. Wow, color me unimpressed and irate with the horrible service. I cancelled my order.

Do NOT order from Avas Flowers. I paid $80 for what appears to be handpicked flowers from someone's backyard in an ugly vase with no bow. As you can see from the pictures, it's not even the same flowers or even the same color scheme let alone anywhere near as full as what I ordered. I paid for the "DELUXE" arrangement. I'd sure hate to what the standard version looks like! I called and emailed and they had the nerve to tell me that they needed to come and pick up the horrible arrangement that they delivered and inconvenience my parents and further embarrass me in order to credit my account. Worst customer service ever! How is this place still in business! They are scamming everyone that orders from them!

I was attempting to send sympathy flowers to an area in Illinois with which I am not familiar. I searched online for floral deliveries near the intended zip code, and found http://www.avasflowers.net. I placed an order online and was promised delivery by noon the next day, the day of the funeral. The day that the flowers were to be delivered, I received a text that there is a problem with my order and to call the number provided. I called, reached a call center, and was offered a next day delivery with little explanation as to why they were unable to complete the delivery as planned.

I ordered the Butterfly Fields Bouquet (BFFF1X-P) premium on 9/4/17 at 16:59 their time I ordered. This was for a family member's funeral that was killed in a car accident. Flowers were to be delivered next day 9/5/17. Never were. Instead they called my husband. Did not ask for cardholder of payment which was me. Several times lady with accent tried to say he said it was okay to replace with a dozen of white roses or colored rose bouquet totally incomparable to what I paid. Totally unacceptable. They did not even speak to me the payee of the flowers to begin with. So very unprofessional. I do know mistakes are made. This should have been put on hold until they could reach me (the payee) or I could reach them and they should have offered an apology of mix up.

Do not buy anything from this florist. I requested a basket of African Violets and specifically said no other plants. I had my daughter in law take a picture of the basket. There was one small African Violet with other plants around it. Very unattractive and not what I ordered. I called to complain and they said the designer has discretion on how and what she designs. So, I paid $85 for one Violet basically. Terrible customer service.

If I could rate this company with zero stars, I would!!! My overall experience was HORRIBLE, to say the least. The initial ordering process was smooth and gave me reassurance that my flowers would be ordered on a very important day (my military retirement) for a very important event (retirement ceremony where I'd give flowers to my wife, mother, mother-in-law and sisters). I even paid extra to have them delivered prior to 11 am that morning. At 1045 that morning, I called Avas Flowers to figure out where my flowers were since I had to leave at 11. I was disconnected. I called again and was disconnected again. Finally, needing to leave for my ceremony, my sister took over and she too was disconnected two times. Eventually, she was told that the order had been canceled THAT MORNING and that someone had tried to call. That is complete BS, since my call record clearly shows that there were no attempted calls that morning.

I wish I did my homework on this company before I ordered from them. I thought I was dealing with a florist in Alamogordo. I ordered a nice arrangement on August 27, 2017 for a delivery date on August 28, 2017 for my mom's 76th birthday. On the 28th, at the end of the day, I got a call from them stating the arrangement I ordered, they were having troubles getting a particular flower and asked if it was ok to substitute to something equal to what I had ordered. They assured me that the arrangement would be just as nice. I said that would be fine. If I had been thinking I would of realized the arrangement consisted of roses and carnations. What florist doesn't have those 2 flowers?

First they fail to deliver on promise. I ordered flowers for a funeral. Never delivered. They refused to reimburse the full amount. They had the nerve to call me the day after and said has the funeral happened yet? Wow. After reading the reviews, I doubt they will even give partial credit like their email confirmation says. I disputed with Amex who handled it professionally.

Could not make them understand that they must have delivered it to a wrong house. I paid $79.02. I made calls & sent emails, but all they said "we don't keep records", & it was delivered. What company doesn't keep records for income taxes.

I ordered an arrangement to be delivered... I paid 75 dollars and the arrangement contained maybe 20 bucks worth flowers and looked like a 2 year old made it. The website didn't give the 10%, and customer service people offered a 10% discount which was still overpriced for what they delivered. This company is unethical and they will not give you money's worth.

When I placed my order I told the rep it was imperative my order be delivered on Sunday for my clients birthday. I received confirmation and it said 8/27 or 8/28. I called back and said that I was up charged for the next day delivery and they said they would deliver by 4:00pm on 8/27 which of course they did not. I called them and they said they would issue a store credit. I was like "no way, I would ever order from your company again, I want a refund." This company is terrible. It was a birthday gift and needed to be delivered on my clients birthday. Terrible and disappointing. How can a place like this still be in business and making loads of money? Don't use them.

I ordered flowers for my niece's first day of college. They were supposed to be delivered on a specific day and after two days, still no flowers. I tried calling the company, and after being put on hold for a very long time was told they could not get in touch with the florist who was supposed to have delivered them. I asked to have my money refunded and was told no because they still had to investigate if they were delivered or not. They weren't! So now, the first day is long gone and we still have no flowers and I am out $85! I also did not like how the saleswoman was very pushy while I was ordering and tried to get me to pay for a lot of extras, like a colored vase or a ribbon around it. Will never order from them again! Very poor customer service!

I requested flowers for my aunt's funeral. They were delivered on time but started wilting the night they were delivered. By the next day it was embarrassing to have them graveside. I paid 150.00 and the arrangement was small and did not have any fragrance. I complained and they refunded me 12.49... There are better businesses out there.

I placed an order for delivery on 8/17/17 at 9:47 PM for delivery on 8/18/17. I placed several calls as it was getting later in the day and was assured that the delivery would be made. It wasn't and after attempting to console a very distraught girlfriend, called to cancel the order. They weren't there of course so I called the next morning 8/19 at 10:00 AM. To make matters worse the clerk that answered the phone said that I had selected "Flex Delivery," which I had not, which meant that they could deliver it on 8/18 or 8/19.

Ordered flowers for my Aunt's 91st Birthday, florist confirmed delivery on requested day, but did not deliver until the following day. Flowers were late and ugly, dead by next day, not designed well, ugly... Company was unwilling to do anything other than give me a $5. refund. They don't care and are rip offs. Go with Harry & David next time or Farmgirl Flowers.