Avas Flowers Reviews

This is a scam company. Ordered flowers on Thursday and received a callback on Saturday at 1:00 pm to tell us they wouldn't be able to make the order for a Sunday funeral. This is very upsetting because by Saturday, no other Company can make this happen for a Sunday service. What Company does this? Avas Flowers should. It be in service. So very disappointed.

False Advertising at it's Finest. I ordered a bouquet of flowers for my friend's birthday. I paid 53.00 for this bouquet. Upon their review they said that it is up to standards and substituted flowers can be used. Of course it is according to them. Waste of money. Never again.

After getting screwed by 1800flowers.com calling me the day of my mother's birthday to say they couldn't deliver my mother in-law's flowers at the agreed upon time, we spoke with Becky from Avas Flowers in Conway SC. We informed her of our issues, and she double checked with the driver to see if it was possible to deliver. She came back and said they could accommodate us. So we paid the $81 for the small arrangement. The next day, my mother in-law still had no flowers. So we called to express our disappointment. We spoke with the "manager" Allen, who attempted to skirt around a full refund for our dissatisfaction by offering store credit with a $20 bonus added to it.

Horrific experience all the way around. Flowers ordered out of state. Do they think you won't know if they deliver poor quality. They are not local. They don't know? Looked like gas station bouquet. I get better from my local grocery shop for 10x less. Well Over $50. Wasted. The floral shop Lemon Tree didn't stand behind their product. I had to force Avas to stand behind their guarantee satisfaction delivery and reattempt. 2 days later a delivery was made and it was worse. Money wasted, zero refund and they said they won't do more.

I placed an order on July 2, 2018 to be delivered on July 11, 2018, to a home in East Tawas Michigan. Plenty of time, no holidays or weekends, everything should have been good, right? WRONG! My order was over $100!! Right now it's noon on the 12th, the order still IS NOT delivered. I will NEVER order from this place again. This was a very important delivery.

I ordered flowers to be delivered on 7/7 and it is 7/11 and they are still not there delivered. They said they didn't know when they would be delivered. They didn't offer to fix it at all. Do not use this company.

I have never been so disappointed or so frustrated as I was in dealing with Avas Flowers’s. My daughter got engaged recently and she’s in a different state, so we wanted to send flowers to congratulate them. Being a retired florist myself, and raising both of my daughters at the flower shop, I understand how hectic things can get, and I am extremely familiar with floral lingo and types and quality of all flowers. So when I ordered a “premium” arrangement of bridal whites and light apple greens, and was looking at the picture on their website, I was actually thinking that’s what they were going to send. Sergio not only assured me it would look like that, but it would also be delivered that very same day. So imagine my surprise when I got a picture from my daughter of the arrangement that was actually sent, a day late I might add. Spray painted green carnations, white daisies, a couple roses and a lily? I was appalled.

I live in Florida. My grandfather's funeral is in Michigan... Ordered flower spray for my grandfathers funeral. Upgraded it to Premium package. Description states the flowers it consists of... Roses! and Lilies! Which were important. Made the arrangement look Amazing. Spent $197. The flowers arrive at the funeral home and it is nothing but mums/carnations and daisies. I am beside myself that I trusted a company other than the one I typically use to handle such an event. This is false advertising. They say their product is such (pictures attached) Yet it is a cheap rendition that does not even compare to what is advertised.

Ordered a bouquet of flowers to be delivered the next day and paid a fee to have the flowers delivered by 1pm. A confirmation email was sent with all the details. When the flowers did not show up by 2:30pm I called the company who said the delivery date just got changed to the following day. They did refund $9.99 for the express delivery charge but offered no compensation or explanation for the lack of delivery on the confirmed day. Who knows if the flowers will ever show up and what they will look like. DO NOT USE THIS COMPANY!!! Wish I had read all these reviews before ordering.

I phoned in an order of flowers for my daughter-in-law's surgery to be delivered the next day. The person assured me that they would be beautiful and had a florist close by (this is a fairly large town in California) who could deliver them on time. Well, three days later -- nothing. Called and they said they couldn't deliver them as promised and would have to reroute to another delivery company for more money- which is a huge red flag. I cancelled my order and am contacting my credit card company and am wondering if all florists are now in the con artist business, because this has happened to me several times in the past year. Do NOT use this company!

I’m really pissed off about this!!! The absolute worst customer service ever! I went to Avas Flowers’ website to order flowers to be delivered to my wife’s work for our 19th wedding anniversary. From the site, I picked out an arrangement of a dozen fresh cut roses to be delivered the next day, which was our anniversary. I went through all the prompts, but the site wouldn’t take the zip code. I didn’t understand why and after several attempts, I called customer service and the young lady I talked to ask me for a code at the bottom of the screen. I had to look hard for it because it was very small but I eventually found it. She began to go through my order and then added that if I want to have the flowers delivered at a certain time, it will be an expedited charge of $10. I said ok but then she told me that the arrangement I picked out was not available today and started to describe a substitute.

I wish I had read the reviews for this company before ordering from them. The flowers I ordered for my mother's birthday were never delivered; now I am in a labyrinthine process of trying to get a refund, which Avas Flowers is clearly going to make difficult or impossible. You'd think that a company that deals with sensitive moments in people's private lives, like deaths and birthdays, would have a little more integrity. Also, how can a company be a "local" company all over the entire country? I am astounded by the complete dishonesty, incompetence, and greed of this company. I guess there is some comfort in hoping that all of these bad reviews will catch up with them and they'll go out of business, leaving room for florists that are ACTUALLY locally-owned. (Lesson learned: always read online reviews first!)

I ordered an arrangement. I was contacted the day of the delivery to change the delivery time. This so called local florist was NOT local. St Pete is a heck of a distance from Holmes Beach. Then when the new agreed upon delivery time came and past I called them. Someone had the BALLS to cancel the delivery without contacting me. I called in again and had to give them an alternate address for the delivery so now it's hopefully being delivered a day later. I will never use them again and I will leave a bad review for them every time I see an ad for them. ~ VERY DISGUSTED!!!

Flowers ordered three days in advance. We could not be together on my wife's 50th birthday, so I ordered flowers to be delivered where she was staying. Nothing arrived ever, and they sent me confirmation that they had been delivered. Don't waste your time or money with this business. F rating with BBB...gee I wonder why.

I had the same horrible experience as others. Ordered flowers three days in advance for a visitation that I wasn't able to attend, at a funeral home in another state. Got 'urgent message' from Avas to call the day of the visitation; they couldn't be delivered. I asked that they be delivered to the church the following morning for the second visitation and service. I was assured they'd be there. Then came another 'urgent message' the next day that I was to call again--of course, after the service was over. Yep, they weren't able to get them there on time, but they would deliver them to an alternate home address, or send a fruit basket instead. I said no... I wanted a full refund. I was offered less than half what I paid. I said no, that when I hung up I was contacting my credit card company... and that's what got me a full refund.

Horrible experience. Charged me $18 to NOT get my flowers delivered to the funeral! Supervisor in customer service promised me it would be done... not to worry... told her I had to take my husband to Houston Medical Center today. Got home with urgent message wanting an "alternate address" because florist couldn't deliver to funeral home in time! Who wants a large funeral spray brought to their home after a funeral? I don't even know an alternate address anyway. Never use this company!!! Most of their customer service people barely speak English.

My friend ordered an edible arrangement on June 12th for my birthday (June 13th) and was told it would be delivered. On June 13th he received three calls from this company, the first to say they could not deliver to my work address because of the work atmosphere??? He said ok, then send some roses; the second call was to say they did not have any roses to send and they would be getting a shipment of fruit in on June 13th and could make the original requested arrangement but it could not be delivered until June 14th, he said ok; then finally the third call said they could not make the requested arrangement but would send a nice arrangement.

I cannot say enough about how horrible and unprofessional Avas Flowers is! I ordered a plant arrangement for Father's Day, received confirmation for delivery by 7pm, tracked it online as "scheduled for delivery, awaiting update from driver". It was not ever delivered, I called to resolve 4 times the following day, was told it was "on the truck for delivery", which also didn't happen, then was informed VIA EMAIL (after being told I would get a call back), it would be delivered the following day, with an upgraded arrangement which didn't solve anything because the gift was now 2 days late!

USE ANOTHER COMPANY. You will not be satisfied. I wanted to have next-day flowers delivered for my mom's 70th birthday. We spoke the day after and she mentioned the flowers never arrived. I was so upset I called Ava's flowers, spent almost 1 hr trying to get in touch with someone and finally was told the delivery attempt was at 7 am in the morning, no one had answered and they would then attempt delivery again on Monday, two days after the intended date. No note was left, no call was made to let me know this had occurred. My mom had no idea flowers were sent to her and the company had the nerve to tell me they were not delivering on Sunday even though it was Father's Day and they had Father's Day promotions all over their website. The manager I spoke with had no ability or authority to do anything about. I was heartbroken with this service. Will never use it again.

Frankly, I think this place is a scam. You place an order that they don't deliver and don't call to tell you there a problem. When you call, they say they'll deliver but they can't deliver the same bouquet. Why not? Uh, they just can't, but they'll give you a bigger bouquet of the same quality and a 10% discount. The next delivery is the same size and looks like a bouquet you'd pick up at the supermarket for $12. Do they refund the money? No. They're willing to cancel the order and come and pick up the bouquet. How nice, taking the bouquet from the person who received it. You get a $12 bouquet for $50. And the person on the phone was nasty. Stay away.

ZERO STARS! Wish I would have read the stars here first. TAKE HEED! Ordered flowers for my mother's 70th birthday - The flowers come the day later after her birthday??? Hey Happy Birthday - the day after? Here's your flowers & balloons for your birthday yesterday. NOT ACCEPTABLE! After calling their customer service department & 4 times being disconnected, this guy has the stones to tell me that the way they can make it right is to take 20% off the next order -despicable!

I ordered flowers with balloon bouquet for my mother in law. Charged $94 in total. The flowers delivered looked like $4 grocery bouquet and no balloons. I called 4-5 times and never got through to customer service. I sent no less than 10 emails and no response. I tried to leave an evaluation on their site but under to log in. Big scam company. I found all these true review sites after I ordered. The reviews on the site are not true.

I placed an order online with Avas Flowers. The confirmation e-mail I received described what flowers were to be in the bouquet. My cousin sent me a picture of the arrangement she received and it does not look like what I ordered, nor did the size align with the amount I paid for it. After I complained to customer service both telephonically and by e-mail, I learned that Avas had actually outsourced my order to another local florist. Avas Flowers offered a $6 credit but would not do anything beyond that. They would not re-send a bouquet with the correct flowers. Their customer service is absolutely horrible. Every time I called I was transferred to someone else; the same with e-mails. I dealt with 4-6 different people by phone and e-mail. It was a nightmare. I would not recommend this company whatsoever.

Looked at other BAD reviews. Mine was the same. Not just a messed up order but I believe fraud was involved. I ordered a vase, dozen roses, teddy bear and a balloon. All overcharged items but was for a special occasion. My 92 year old Mom was in the hospital with heart failure and this would be her last order of flowers so I wanted it to be nice. Purchased choices and when I went to check out the company added an $18 charge for handling which I didn't see listed anywhere, and I don't like these kind of surprises, and I don't believe it is ethical.

I ordered the deluxe bouquet called 'Birthday Charm'. The delivery was NOT same day as advertised, and was finally delivered at 6:30 pm at the end of the next day. It appears that they did not have the correct flowers, and gave me an arrangement of only purple and yellow daisies with a weird peach colored old rosebud in the middle (roses are not even supposed to be in this bouquet!). They lied and said they were having trouble with their truck - but it was obvious they did not have the correct flowers on hand. Also, I requested a lavender ribbon, and was given a lime green one. The grand total was $78.00 and I could have purchased a better bouquet myself in my local grocery store and hand delivered them myself. I was so shocked to see this bouquet, and felt so ripped off! Never again!

To be honest this was the first time I have ever ordered flowers and have them delivered to someone. I have heard from a couple of my coworkers that doing this for someone was a good idea and they were happy with the service. I am not sure what company they used and I assumed all flower companies that offered this same day delivery were all good but I was wrong with you guys Avas Flowers. The day I ordered flowers from you guys was over the phone and I made sure I told the guy I spoke to various times that I wanted the flowers delivered to my daughter who had turned 16 to PLEASE have them there delivered before she got out at 4pm.

I wanted to do a good deed and send my mom some flowers. I used the company and selected to have the arrangement delivered the same day. I received an email at 8:50am that my mom's flowers would be delivered at 4pm or before. This did not happen. When I contacted customer service and asked to be compensated for it not being the same day delivery, I was told "we dont guarantee same day".

I called specifically to make sure they would be able deliver on the same day. I was promised they would and they didn’t. The next day I spent most of my day arguing only to get hung up on multiple times with no resolution! Horrible experience. I wouldn’t recommend this place at all!!!

Bought a nice bouquet for my wife to our celebration of our second anniversary year. No flowers were delivered at all, I asked for refund and they offered me approx 1/3 back. What kind of company is this? This seems like calculated fraud to me.

I ordered flowers online for my wife who was in Seattle having medical treatments. I paid a total of $69+ dollars. The flowers arrived with a sympathy card - really. They were nothing like pictured. They were small and not properly arranged. My wife studied floral arranging in college. The arrangement was very small and crowded and not attractive at all. There were 3 roses, 4 carnations and 3 snapdragons. I paid $69 for this. When I reached out to customer services I was told to send a picture which I did. They said there was nothing wrong with the flowers. Well I have used Avas for years and will not be using them again. Horrible customer services, horrible product. A real ripoff. The entire arrangement is about 10.5" tall. My wife bought $12 worth of flowers and made three beautiful arrangements for herself for various rooms in the house. All were way more beautiful than the one I sent for $69+.

I too wish that I had checked this company out a little better. I ordered flowers on Friday around 11:30 for my parent's anniversary (a surprise), for delivery that day. Received a call within an hour from Avas Flowers saying that they could not deliver them that day, but could deliver them the next day with a free upgrade on the bouquet. I reluctantly agreed. Today is Monday and no flower were delivered. Called to check on the status and the recording said they were scheduled to be delivered tomorrow! Tuesday! Definitely not acceptable!!! Called and spoke with a foreign guy who put me on hold for a while and came back and said that "they had unfortunately dropped the ball" with my order. I requested a refund, and was told that the order had already been sent to UPS. Gave me a refund of $6.79 on a $50 order and some kind of "points" towards future purchases. So it is yet to be seen if my mother gets her flowers or not.

I ordered flower stems for my sister in law to arrange for my mother in law's funeral. They were ordered and confirmed on Tuesday. Charged $134. For delivery on Saturday. Saturday morning I receive an urgent text saying they cannot comply with my requested order but could send some white arrangements. That was specifically NOT what I ordered or wanted. I then canceled but the POS charged me $18.95 anyway. This company is awful!!! Do not trust them with your order!!!

This is a terrible service. I have waited 4 days to have a plant delivered. The plant still hasn't arrived. Called AVAS for a refund so I could use a different service. They refuse the refund until they "look into" the situation. Supervisor can't seem to do anything about the situation. They do not stand behind their service. DO NOT USE THIS SERVICE!

I ordered flowers for our 5th anniversary and wanted to surprise my wife. I paid extra for expedited delivery before 1 PM. I called the company at 1 PM and got a runaround for 30 minutes until a person finally answered and said, “Let me check on that.” He was gone 15 minutes and came back on the line and said he no contact but he was "pretty" sure the flowers were on the truck for delivery. I told him that I had paid extra for expedited delivery and he said it was hard for them to guarantee a delivery time. I said that's why I paid the expedited fee. He did offer to refund the expedited delivery fee but nothing else and the anniversary surprise is already ruined. I will never order from AVAS and not recommend them to anyone.

I attempted to order flowers for same-day delivery for a friend who had surgery. Unfortunately, I ordered these flowers in confidence thinking that they would be delivered same day as promised in my order. I received a call, reporting that they were unable to fulfill this order. Instead of providing me with a viable option to have flowers to deliver that day. They were insistent on referring me to another florist for an significant additional upcharge charge to have these flowers delivered on a different day. They refused to provide me with a refund that I requested because they were unable to fill my order as promised. The customer service extremely poor, the representative I spoke with on the phone was insistent on delivering the flowers the next week (mind you I ordered and paid for same day delivery), however would still need to charge more?

Oh how I wished I would have read the reviews on this company before I ordered from them!! Please know the 1 star reviews (I wish I could give them ZERO stars) are right. They do not deliver, they billed my credit card for double orders and will not refund. The customer service is a JOKE. I do not know how they stay in business!!! STAY AWAY and save yourself the heartache of finding out the day of your supposed delivery that they cannot deliver until the following week at best.

Ordered and had delivered for Mother's Day a WGP 1348 Rosemary tree (5/12) which was delivered perfectly as expected. Within 3 weeks, the tree developed a white substance or fungus and the plant died. Assuming Avas would want to keep me as a customer, I call customer service on 5/30 to request a replacement due to the diseased plant and was told by Albert (a customer service "manager") that he would investigate and call me back to see what could be done. He did not call back so I called again on 5/31 and spoke to Oscar (another c.s. "manager") who told me because their policy was honoring only complaints made within 24 - 48 hours, that the best they could do was a credit of $15. (Price of this tree is $57.)

I thought I ordered flowers from a local florist. Avas is not local and they only give a cut to the local florist. The local florist delivered 3 sad flowers to my mom for her birthday. They were dead and the florist refused to help and or send new flowers. It was a disaster.

This company needs to be shut down. I've never experienced such awful customer service as I have from Avas. Incident Date: 5.25.18. There was an issue with the bouquet that was picked and they couldn't meet their delivery commitment... We asked for a refund and said they would only give us a partial refund and not credit back the "service fee" - does that fly with me? Nope! You're not going to provide a full credit because of an error that you caused? SCAM ALERT! Mind you, the customer service rep was not listening, she was rude, wasn't willing to work with us, and when asked to speak with a manager - "A manager isn't here and they're going to tell you what I just said". OK. I've lost it by now.

Ordered two bouquets for gravestones on Memorial Day. One was substituted for their choice (not available they said), the second did not look anything like the photo online website bouquet. Oh well... They WERE delivered in timely fashion but I paid $20 extra for Express Delivery... Two Sympathy Banners I'd ordered for the bouquets were not included in the order, $20 total, so I thought I could just get that portion of the order refunded -- NOT!

We had placed an order on their website "Peace Lily Plant Option: PREMIUM - Large" invoice came to $80.31. We had a family friend pass away and we wanted something really special. When we had gotten to the funeral service and seen the plant that had been sent we were furious. The plant we had gotten was like a plant you can buy at Lowe's for $12.95. Buyer beware. They have no clue on what you are getting sent. Don't believe that you will be sending flowers how they look on their website. They are a third party just handling a transaction. They do not even see what you are getting. Buy from a local florist shop to the city you are wanting to send flowers. Not only will you save money but you can talk to them to make sure you are getting what you pay for.

Flowers were supposed to be delivered by 7pm on a Tuesday. They sent an email the night before changing delivery date to Wednesday afternoon. I contacted them to let them know the recipient would already be gone from the location and flowers needed to be delivered as promised. They would not change delivery date back to original or cancel order for me. I contacted them 3 times and they never called back. Horrible customer service.

I ordered roses for my girlfriend. The DEAD flowers arrived at her work. She felt bad because she knows they were expensive and the flowers were dead. I contacted Avas and they apologized and offered a coupon for 10 or 20% off my next order. Why would I think of a next order when the first order was crap!

Ordered flowers and what was delivered was incredibly poor compared to as advertised. Complained and expected an apology and credit, instead got a standard reply others state here - after 3 attempts of fobs offs and going to social media, they said would credit $10 and I refused saying full refund, to this they basically said good luck. Have a visa query in which will be upheld and refund and hopefully get them blacklisted from taking visa! And will be pushing this further on social media, abysmal firms and service like this should be put out of business for the disdain they have for clients.

Recently I was notified by an out of state family member, my mother had died. If you can imagine the emotions flying; followed by another call a few hours later --- the funeral was scheduled only 36 hrs later. I had to immediately make flight, rental car and hotel arrangements from California to Texas to arrive for her funeral. I also wanted to have a beautiful spray of flowers - her favorites, beside the casket in the church. When going online, it was difficult finding a florist that could deliver to a small town 34 miles away from the largest city. Avas Flowers assured me - they could deliver. Finally, a sense of relief and accomplishment - one thing off the to-do list. The woman taking the order had a foreign accent and language barrier. There was much frustration on my part - repeating, respelling, starting over, etc.

This floral company states that they are a local florist. I am in PA & searched local florist in Columbia, SC. They came up & I was excited that they had same day delivery. My mom's birthday was 5/24 & most florist can do same day delivery. I was trying to surprise her as she was supposed to go out of town & was unable to go. So I ordered a LUXURY GRADE Dreaming of Tuscany bouquet to surprise her. We received flowers that were wilted; which you can't tell from photo; (my mom doesn't lie), missing flowers, & just not what I ordered. If I lived in SC I could have done a better arrangement myself with Sam's Club flowers.

My boyfriend ordered flowers. They called me directly and told me they could not deliver them. My boyfriend cancelled the order so he could order from another vendor. Avas Flowers charged him for the cancellation even though they did not honor their agreement to deliver the flowers. On hold with customer service for 20 minutes and they told me, "Too bad."

Ordered flowers at Easter for a family member, and only an hour after placing my order, they called and said they would have to substitute other flowers for my arrangement. I insisted they use the flowers advertised on the website, and they informed me that the arrangement would then have to be delivered late. Their website offered free 1 day delivery, and the cost of my arrangement was $59.95. By the time I hung up with them, my arrangement came to $89.95, because they had to charge me for canceling the 1-day delivery. My family member never received the arrangement, and I ended up ordering another flower arrangement through a reputable florist the next time!

I ordered 2 dozen red poppies. I spoke with various people, over a 3 day period, while the people at Avas tried to find my poppies. On the third day, I was told they found them and they would have them delivered. Well, my arrangement cost $115 and not only were there NO poppies in it, there were Carnations. I have called three different times to remedy this, and the first two times, they told me they would redeliver poppies in exchange for the flowers that were sent by mistake.

At such a sad time, of losing a sister all you want to do is send beautiful fresh flowers to the funeral home. I kept asking when on the phone if they were local and the gal said yes they deliver from local florist. I should have known with that comment. 2 hours later a call comes in and it is a guy from "India". Letting me know they cant deliver fresh flowers but can deliver Silk. And says he has contacted every florist in Lewisburg Tn and there are no flowers. I immediately ask for a refund and I get arguing, I keep asking for a confirmation cancellation and am told they will charge me a processing fee. I am screaming by this point and still the guy is trying to sell me silks... I hang up call a local florist who within 5 mins takes my order and is delivering same day. DONT USE THIS FLORIST. WARNING!!

On May 17, 2018, I placed an order online for some flowers. I specifically said they were to be delivered the next day. Within an hour of placing my order I received a phone call from the company that they were unable to fulfill my order and would be cancelling my order. (They could only deliver on Thursday and could not be delivered on Friday). I said that was fine and I would take my business elsewhere. I then placed an order with another company. Friday night at 6:15 I received confirmation that my order had been delivered. I immediately called the company to tell them there was a mistake. They were closed and I had to wait until Monday to discuss it with them. I called Monday morning, and was told too bad, the flowers were delivered I would have to pay for them, even though they said they had to cancel the order. Do NOT use this flower company!!!

Today was my 27th wedding anniversary. I ordered flowers for my wife and wanted them sent to her work location. As part of the order, I decided to pay extra for delivery so that the flowers would be delivered before 1:00 pm as advertised. The company sent me an e-mail where my order was confirmed and then a second e-mail with a tracking tab to see where my order was. I could not get that tab to work, so I called the company. I was assured that the flowers would be delivered to the business and I confirmed the business address with the agent.

They state on website that they work with local florists & that it is same day delivery. I expected next day delivery & local florist. They delivered 2 days late & flowers were dead. I paid 82.83 for this service. My Mother called & advised of dead flowers, they told her they replace next day delivery. Again a day late she is now not home for a week. I called & demanded a full refund. After 2 hours & lots of calls dropped, hung up on & transfers. I get a refund but not for the full amount. They keep 18.95 for service. I get to pay them for dead flowers & late (very late) deliveries. STAY AWAY from this company.

I am very disappointed in the order my mother in law received. We placed the order on a Tuesday requesting delivery for Saturday. Saturday rolls around and no flowers. I call on Monday and they say they couldn't make the delivery on that Saturday but they will deliver on Tuesday and upgrade for free for the inconvenience. Tuesday comes and the flowers get delivered, NO UPGRADE. I call Avas' customer service and they said sorry they couldn't do the upgrade. They give a 10 dollar refund. And the flower arrangement looked NOTHING like the picture.

I chose a bouquet of lavender roses with some other flowers mixed in with some greens, 3 Mylar balloons, and a large greeting card. The rep that took the order offered a discount on the balloons after I initially declined them. My mother received a bouquet of lavender DAISIES, no balloons, and no large greeting card. I called customer service and they insisted that when an order is placed that the designer has the option of choosing whatever flowers they want to. I advised them that then it makes no sense to have pictures of bouquets for customers to choose from and that their website and customer service should state that the designer can use whatever flowers they want to. I hate to have to point it out to them but there is a major difference between lavender roses and lavender Daisies. And again, the balloons and card were completely left off. I spoke with the actual florist who was very apologetic.

I ordered a hydrangea plant to be delivered to my mother-in-law for Mother's Day. I requested delivery for the day before. Not only did they NOT arrive on the day they were supposed to, but they also did not arrive the next day or the day after that. I contacted them each day and was given the runaround. On day three, I was told that they had contacted the designer and had to allow 24 hours for a response from the designer before they could issue a credit. I did not hear back from them after 24 hours, so I called them AGAIN and was told that they would issue a "store credit" for the refund. I told them I would NEVER do business with them again and demanded a refund to my card. This is the worst company I have ever done business with in my life!

My husband ordered red roses from this company, for my birthday. They attempted delivery on May 3rd and we were not at home. We did receive a phone call from them but telling my husband that they could only deliver 8 roses and not 12. My husband paid $81 dollars for 12 roses. My husband was upset and hung up on them. After that we had no more attempted deliveries or offers to send our money back. This morning I called them and explained what happened. I asked them to please cancel the order and refund our money, which I was told they could only refund part of it back to us. I asked why only part of our money and he said something like, "a service fee of $18" was being kept by them. My husband ended up ordering flowers from one of our local florists, who did a beautiful job. We will never use Avas Flowers again.

I do not plan ahead well but I knew that since Mother's Day is a big flower holiday, I ordered two weeks ahead. I spoke to a woman on the phone to place the order because I wanted something specific and it was very pleasant. Before I went to bed, I checked my email and saw an email from Avas, which I expected to be my confirmation. Nope! It was an email I received within an hour of the order being placed that my order had been "upgraded!" to 24 assorted roses that would be delivered two days from my order date on 4/28.

I ordered flowers for my daughter's birthday to be sent to her work place. The first question that I asked was if this was located in Rocky River, OH. They said yes. I proceed to discuss the cost. It was going to be an extra 10.79 to have the flowers delivered early. I called at 8:45 AM. I said only if the flowers would get to her by 11:00. Otherwise, I was not going to pay the extra cost. They agreed. I asked for a birthday marker to be placed in the arrangement. I paid for a card which was 3.99. It turned out being a paper folded into fourths that fit in a small envelope that usually accompanied a floral arrangement. The arrangement did not look like the photo. This apparently was a chance I had to take. I learned that the shop was not named Avas but a subcontracted shop. They misrepresented themselves. My total was $79.22.

I'll probably sound like a broken record but my complaint is as the others have said, same day delivery promised. I sent flowers for my dad who is housebound to my mother from him on her 85th birthday. Never delivered! (even though I received a confirmation delivery notice.) He was heartbroken. I had to make 3 days of phone calls to get anywhere with this problem. They finally agreed to a partial refund! I still had to pay a service fee for a service they never provided! They also misguide you, as I thought it was a local florist "family owned" business. Which I come to find out they are NOT!! Do not order form these thieves and run from these horrible people!

I ordered flowers early Saturday morning for Mother's Day delivery on Sunday. The representative guaranteed delivery that day or the next day, Mother's Day. She was absolutely certain delivery by Mother's Day. Great. Within minutes of placing the order, I received an e-mail saying delivery would be Tuesday, two days after Mother's Day. I immediately called back saying if they could not guarantee delivery by Mother's Day, I wanted to cancel the order. I was informed all sales are final and they could not cancel the order. Who would order flowers two days after Mother's Day? I am not even sure the flowers were ever delivered since we were only at that location for the Mother's Day weekend. This organization and its employees should be prosecuted for criminal behavior. I will probably file a small claims suit just because...

My son who lives in a different state wanted to surprise me with a bouquet of flowers for Mother's Day, when the flowers arrived, in a box, I followed the instructions, trimmed them, added the packet supplied. My son called me to ask if my flowers came, he sent a link to show what he ordered, I told him that his thought was beautiful but the flowers were not. They were half dead, even three days later, there were very few flowers and they looked like the wildflowers that grow off of the side of the road. There was no balloon like he requested and no pink vase. Avas Flowers, what a disgrace, shame on you. Never would I ever recommend anyone ordering flowers from them.

I ordered a deluxe arrangement on Thursday morning 6am online... came to be $70 although I had a promo code. They slide in an almost $20 handling fee. They offer SAME day delivery. All I wanted was to get it to my Mom Friday before 5pm for Mother’s Day. I received a confirmation email Friday it was out for delivery. I waited to hear from my Mom but nothing... I called her ten minutes till her office closed. She had nothing.

I paid $204.00 for the "Opulent Roses and Lilies" the deluxe size. What my Mother in law received was anything but opulent. Instead of the striking arrangement that was pictured on the website, my mother in law received 6 pale pink roses, a few star lilies and a bunch of no name white flowers. The roses were wilted and the petals tinged with brown, so half dead. I paid extra for a real card, there was only the typical small florist card. I had ordered these 4 days ahead so as far as I am concerned they had time to plan ahead. When I called to complain I was told that they were very sorry and would have someone from the design department call me. I am still waiting... Next year I will make my own bouquet. I with the fresh flowers from Costco.

They say they tried to deliver. It is an assisted living home and I told them to leave the flowers at the front desk or in front of her apartment. Instead they just tried calling her. She a lot of times doesn't answer the phone. You call them to find out and they can't get ahold of anyone at the suppliers. What a terrible business. You can't get ahold of your supplier. I thought I was placing an order with a supplier or florist. Guess not! I urge everyone to stay away from this place!!! And then I was told I can only get a partial refund if I cancel?

Ordered Mother's Day flowers on 5/9/18 online. Within 1 hr. I receive an email that the floral arrangement I ordered is no longer available and wanted to change it to roses. I said for $66.00, Roses are not acceptable (I could buy them at a gas station way cheaper). So I changed to another floral bouquet. Next day, another email this arrangement was no longer available. I called again and selected another floral bouquet and said again NO ROSES. Delivery did arrive as scheduled, but guess what - 2 dozen ROSES and a box of chocolates arrived. No thought process in that arrangement.

This company is the WORSE ever!! Ruined our Mother’s Day weekend. Ordered bunch of flowers for more than 1 person and nothing got delivered. Now I’m fighting with them to get my refund and it's been 5 days and no refund. Stay away and don't use these guys. You won't get anything delivered.

I choose Avas Flowers because I needed some funeral flowers delivered on behalf of our company asap. Time was of the essence so I searched the internet for a local florist in the city of the funeral to ensure a timely delivery. When I did a search Avas Flowers - "local deliveries in (city/state) the same day!" came up. So I called and asked if they could meet my timeline, and they say 'yes'. A big sigh of relief as I thought I was set, until the voice mail came in an hour after the funeral started. "We couldn't deliver your flowers because the services had already started. Do you have another address that we could deliver to?" I was sooo disappointed and upset.

On 5/11/18 I ordered and paid $130 dollars of a pot of double stem orchids as Mother's Day present with same day delivery. Then on the order confirmation page it states "they will try but no guarantee". Yet on their delivery policy it states, "the cutoff for same day delivery is for orders received by 2pm". My order was place way before the cutoff time. An email followed later stating the item I ordered is no longer available and that they will substitute and upgraded to "The Best Arrangement Available" at no extra charge and be delivered on Tuesday, 5/15. Immediately I called to question the delivery date because it is already after the intended occasion. And will cancel because it will not serve the purpose anymore. I was told I cannot cancel the order.

Paid well to have flowers delivered by 7pm Mother's Day. Yes I ordered in plenty of time. My receipt said SAT or Sun latest. Not only were they not delivered, I was hung up on by the 1st rep, and could not even understand the next one! Their idea of resolving the issue was an email from some idiot telling me they were glad I had a nice day. HORRIBLE COMPANY‼️ I would give them a zero if I could.

At the onset of my purchase I had attempted to execute my order on the company's website (Avas Flowers). During my online experience, I attempted to enter a 10 percent discount coupon being advertised. I attempted numerous times to apply the coupon but the site would not allow me to do so. I then called the company's published telephone number to place my order with a company representative.

The worst experience of my life- ruined mother's day- no managers to speak with. The flowers that do arrive if they do are different than ordered and 4 days late past the holiday. Their customer service is rude and unintelligent. Do not order from them. This is a scam.

HORRIBLE! This place seems more like a scam than anything. They changed both my orders saying the original items were unavailable. One was to be delivered five days after the requested delivery date. They both were changed from florist-delivered arrangements to being shipped by UPS. I paid extra for a mylar balloon and colored vase, and neither were delivered yet my card was still charged for both. They claimed this was an "upgrade" due to unavailability but when the arrangement arrived it looked sad and pathetic. Not even close to what I ordered.

I ordered flowers for Mother's Day from Avas, and when I got the confirmation they were to be delivered the day after Mother's Day. I contacted Avas and asked them to cancel if they could deliver on Mother's Day. They canceled but only credited part of my charges, withholding over $20 for service and handling!!! Rip off - watch out.

I ordered the Artist's Design: Lovely Lavender. Option: DELUXE-Including Vase for my mother and she got an entirely different Color and arrangement. They also hook you for an extra handling fee at the end of the payment process which isn't mentioned until the very end. Bad business practice, will never order from this place again, should have stuck with FTD. At least you know you will get what you pay for. What a rip!

"Sorry we dropped the ball" was the comment I received from the supervisor when I found out my order was not received. I normally don't write reviews but I am so upset right now. I ordered flowers for my daughter's graduation. We live in California and she goes to school in New York. I contacted Avas Flowers via their on-line service and placed an order for delivery that day. This was on a Thursday. I requested an email confirmation as well as text message. While speaking to my daughter that night, I asked about the flowers, they were never received. Friday morning our time 5:00 am I entered my order #, no information could be given. I started calling and emailing every avenue available. Customer service would only allow callbacks windows, order lines would only put you on hold and transfer. Emails required 5 day callback.

This company is a scam. I spent $117.00 for a floor plant, a business gift for a restaurant's grand opening, that was suppose to be 4' high and when I saw it, it looked terrible and was only 2' at most and was not a floor plant. I was told that they would call me back to resolve this problem, but I never received a call and after many calls they said that they could not exchange it and only offered me a 10% discount which I told them to keep because I would never order from them again. Stay away from this company, they are not what they say they are and their products are awful. I could have gotten a Peace Lily from another company for $60 that would have been much larger than this so called floor plant. There is nothing good about Avas Flowers. They do not tell the truth.

Ordered flowers from what seemed to be a local florist. The flowers never came. Could not get anyone to give me any answers. Finally got someone after 10 calls and 4 days to supposedly refund my money! Waiting to see if that really happens. NEVER EVER ORDER FROM THIS COMPANY!!!

delivery confirmation even when there was no delivery. Three calls to customer service, promising to fix the problem. No callback. I am having my credit card company seek refund.

Placed an order for a funeral arrangement on 5/4/18 at 11:30 am and they said it would be same day delivery. Called their barely ENGLISH SPEAKING call center and they said no problem and confirmed it would be delivered Friday afternoon. I called them back again that evening and they still told me it would be delivered. Started getting text and phone calls saying it would be there on Saturday morning since the funeral was at 10:30 am. They called and said it could not be delivered because OUT OF FLOWERS???? What kind of florist place runs out of flowers.

Do not order! They could not deliver same day - told me I ordered next day - my invoice clearly states same day delivery! Told me I could not have a refund and continued to argue and yell. Steer clear!!!

Don't believe what you see on their website, pictures don't speak for themselves. Flowers are dark and dull, some in between are not even fresh. What a rip off. On top of that their customer service is very poor and unprofessional! Very bad experience and they lie that they had tried to redeliver, so overall the worst company I ever used to purchase flowers.

Ordered flowers 1 day ago for co-worker family funeral. Placed order over phone, not realizing it was not local... totally a "moment" for me! At time of placing order which was 1pm-1:30 local time. I asked if flowers could be sent to funeral home that day, and unknowledgeable gentleman said yes. Think situation is handled. WRONG. Receive several text messages 9 am --- after 10 am NJ time that I need to call URGENT. I am unable to have phone out at work so took me a bit to see messages and missed call. I called which was 10ish my time and was informed that flowers could not be sent but would be delivered tomorrow, order arrived too late yesterday! Why was I told yes, it could be?

THE sales person suggested a beautiful orchid plant for my husband's Birthday. When it was delivered didn't look anything like it. Plus they have the worse of the worse customer service... Cannot even talk to a manager... They pretend they are the managers... Never again. Don't order from AVAS. You won't get what you ordered especially picture wise.

Placed order. Was told order was $38.00. At end of order I asked final price. It was $53.00. $18.00 service fee. If I wouldn’t of asked I never would of known price. I immediately said cancel my order. They stated they couldn’t do it because it was already processed. I was transferred 3 times to different people. They told me it was their policy not to refund and it said that on their website. I can’t see that. They said the person I ordered from would be disciplined for not going over price with me. How does that help me. They would give me $10.00 back. Haven’t received it yet. I ordered a flower that could be planted outside. Supposed to be a daffodil. 2 days later found out an African violet was delivered. When called they said I had to call within 24 hrs. How was I to know what was delivered. Never again will I order from them. Also supposed to get an email with invoice and text when delivered - never happened.

DO NOT USE THIS COMPANY! I thought I was buying local as I Googled “same day florist delivery” and the city. I ordered online around 12:00, and received an order confirmation, and later a delivery scheduled email. But about 5 hours later I received numerous texts, calls and emails telling me to call them. When I did they said they couldn’t do same day because they couldn’t find an available florist - which is when I realized they were NOT local. They told me they could deliver it the following day.

I ordered flowers for Mother's Day, one hour after the purchase I decided to cancel it since I found out my mother would not be home as she had won some tickets to go on vacation. They gave me a non English speaking guy who I could not understand. They would refund me half my money and keep a 24$ service charge. I asked them why they would keep a 24$ service charge if I just ordered an hour ago. They stated the "farmer" had already received the order and it was being processed! How was it being processed if the delivery is not scheduled for another week??? This was extremely outrageous. Also they asked me a personal question as to why I am canceling my order which I did not want to disclose. Horrible customer service!

I paid over $90 for a PREMIUM Large bouquet that I had delivered to my mother, who lives in another state, and she received a small bouquet that was barely larger than the card I sent her. She mailed me a photo and according to Avas I couldn't request a refund because 24 hours had passed. Since I didn't send the flowers to myself, how could I have known that the flower arrangement was tiny compared to what I paid. I will NEVER use Avas again and I will post my experience anywhere I can to get the word out. Do NOT, I repeat, DO NOT use Avas Flowers!!!

I can’t believe this company is still in business. What is wrong with this world when companies can just blatantly give you the wrong thing or not at all and they still can take your money. I’m writing this because not only did they lie about “trying” to deliver flowers but then they acted like calling and apologizing would be retribution. They are nasty to speak to and the manager hung up on me. I even asked for the florists number to explain where my mother's apartment is located and they wouldn’t give me the name. To me it seems like a farce and if you have money to throw away then by all means order from these crooks.

This is the second and last time I have an issue with this company! I used the same day delivery for a birthday. When I checked out it said it may not be same day delivery. I emailed to verify that it would be same day shipping and they told me no, I asked for a refund so I could order from a place to make sure it would be that day. I was told I would not get a full refund that I should have read the disclosure at the bottom of the page, asked why would I when it says in big letters same day, didn’t think I would have to.

Number 1: Tried to order online & would not go through, called & spoke to a young man. Told him I wanted a peace lily, then he started talking so fast trying to get me to upgrade to next size. My total online would have been $55.00. His total was $76 and some cents. Anyway, I asked to be emailed an invoice for purchase--never received. Requested several times. Ending up calling the phone number that was listed to get an update on delivery. The girl on the phone was no help at all. She kept putting me on hold to ask someone else a question. Meantime my phone alerted me that delivery was made. I don't even know what flower was delivered. I don't think it is too much to ask for a detailed invoice. They didn't have a problem charging my credit card for purchase. Will never use them again. Will make sure all my friends know it was a bad experience!!! I STILL WOULD LIKE TO HAVE A DETAILED INVOICE EMAILED TO ME!!

I placed an order two days in advance for a funeral service and specifically asked if a delivery would make it by a certain time. I stated how important it was and if they were unable to make that commitment I would use another company. I was promised and reassured they would make it. The service was at noon and the flowers were delivered at 4 pm, they did not make it in time for the service. When I called and asked to be refunded for the $200 arrangement they said they could not refund me because the flowers were sent. I asked to speak to management but was told they were busy. This was an awful experience and I would never recommend using this company!

The worst flower shop ever. They ruined wife's 50th birthday. I placed an order over the phone for a same day delivery. Didn't happen. As it turns out they didn't have a local dealer to fulfill the order. Tried to get a refund but that didn't happen either. The customer service manager was the worst. They wouldn't even try to make amends for their shortcomings. NEVER USE AVAS FLOWERS.

As other reviewers have stated, same day delivery may not actually be same day. Order placed at 12:15 pm. The cut off time is 2 pm, per their own website, and same-day delivery options are listed on that site only when same day delivery is available. A same day items was chosen and ordered. At 1:48 pm I received a call stating they would not deliver it that day but could do the next day. I didn't need it the next day. Refund options were store credit (would never use) or refund to credit card minus a $15 service fee (for a service never provided). They have a F rating with the BBB and have disabled reviews on their Facebook page.

I ordered a specific floral arrangement and stuff animal. The arrangement they delivered was not the one I ordered, it had very few flowers and completely different from the ones in the arrangement I wanted. The delivered arrangement was not even arranged nicely. It looked like the flowers were just thrown into the glass vase.

Do not utilize this company for your floral services needs! Needed same day/next day delivery for flowers. Said same day/next day delivery on website but then did not allow same day as option in processing the order so I input next day of 4/21 to place order. Offers for 50% off appeared on every screen. After completing the order input, I then find on the final summary 1) that I'm being given "50% off" a ridiculously inflated base price for a simple order 2) that I'm being charged an additional $2.99 for a one line message in the delivery and 3) that I'm getting "free delivery" but I'm being charged an additional $25 for handling fees. No time to shop around so I placed order and was done with it.

Poor Quality Flowers and appalling customer service! Half the flowers that were delivered to my mother never opened. Customer service will only read to you from a script. They are uncaring and unhelpful. I will never use them again! Never!

I picked out a specific flower arrangement for delivery to someone in the hospital. I saw a picture of the arrangement and it was nothing like the one I ordered. This arrangement had several lilies in it and I do not like that flower and neither does the recipient. When I contacted AVAS on a Tuesday they said they would get back to me about a resolution, though I requested a refund. This is now Saturday and even though I received an email saying they were contacting the vendor and would get back to me very quickly I have heard nothing.

A cross and heart pillows were ordered for my great niece’s funeral and they were never delivered. I called the next morning and many times since the incident and I’ve gotten a complete runaround. The funeral director said the flower pillows never arrived and that this has happened before because of confusion with two funeral homes in close proximity to one another. The funeral director even told me that if Avas said the flowers were left in the flower room, that meant they were delivered to the wrong funeral.

Birthday delivery - It was terrible!!! Was quoted a price then they charged me 40.00 more on my credit card. They wouldn’t make it right even after they listened to the conversation and heard the guy say 65.00 out the door. I use them often but NEVER EVER again. If you hear the conversation you should honor what your people promise!!! Did not send me a receipt either!!! I ordered a basket of candy and one Mylar balloon and 4 latex balloons and the balloons were definitely wrong. My 2 year old loves playing with the balloons and 2 just don’t cut it.

I ordered an arrangement for my daughter in law because she received bad news from the doctor. I ordered the deluxe and the picture looked great. I paid 73.00 for the arrangement. It was not worth 7.00. I could have picked one up at the gas station that would have looked better. I emailed them the same day with no response and then again a few days later and also chatted with someone on the website. The number to call hangs up on you. I finally got in touch with them 3 weeks later and they said they would refund me 10% making the flowers still nearly 70.00. I will never use them again and would not recommend anyone using them.

Very unhappy with your service overall. Called 3 times to get an update on delivery and every person I spoke with in regards to this could only tell me that they couldn't communicate with the driver and that they would call me as soon as the driver called them back. First call was at 12 pm, called back at 2 pm and said they would call me in 30 mins, 2:45 pm and I had to call to see what was the holdup, spoke to the manager and he was useless, no help at all. Told me the exact same thing as everyone else, after speaking to him on the phone for over 20 mins he was finally able to communicate with the driver and said the driver was barely on his way and would take 30 mins, the person who was supposed to receive the arrangement had already left so that beats it.

I called early in the morning and asked if they could deliver an arrangement of flowers this same day and they said they will have it delivered by 1pm today. I even let them make the suggestion of arrangement so things would go smoother because it was imperative that it be delivered today. I called at 1pm to check and make sure everything went ok. Without even a phone call, they changed my order completely to something that was horrid and something that the receiver would absolutely hate and now said that they would not be delivered today, "things happen" but will be delivered tomorrow. I asked for a refund and after a long back and forth the agent put me on hold for 30 minutes until I finally gave up and tried to call back, then no answer. This business is not a Florist but a Go-Between. DO NOT USE THEM!

I ordered a funeral spray for my sister-in-law's mom's funeral in New Jersey. My wife and I live in Texas and did not attend the services. The arrangement was ordered on April 12th, and I requested that the flowers be delivered Sunday afternoon, April 15th. The visitation and services were held Monday morning, April 16th. I got on Avas Flowers website the morning of April 16th to confirm the delivery. I could not get a confirmation, just that the delivery confirmation was pending... That was the first red flag. I then called and finally, after holding for seven minutes, talked with Rayna, who said she had texted the designer and had not received a response, but that as soon as she did, she would contact me. I still have not heard back from anyone at Avas Flowers 24 hours later. Avas Flowers website leads one to believe that they're a local, family owned florist. This is not the case at all!

I ordered a very expensive bouquet of flowers for a team member as she very unexpectantly lost her brother. When ordering the flowers I said they needed to be delivered to the church in the morning in time for the 1:00 pm funeral. If I thought they could not handle it I would have used another flower shop. The flowers did not arrive at the church till nearly 7:00 that evening and, after numerous phone call to Avas to try to find out who signed for the flowers at the church that night, they never returned my phone calls. They said they would call me back with information but of course never did. I never did find out what happened to my flowers (well over $100.00 in cost). If this company can’t deliver when requested they should not give you the option of putting in a time of day... And the fact that they have a 24 hour window to deliver should be stated right upfront...not in some fine print after you order. Very dissatisfied and I’m out over a hundred dollars.

Boiler room approach with a $24 hidden fee nowhere to be seen on the website. You'll most likely accept at the final click of your purchase without noticing. You'll eventually find on your bank or credit card statement. Good luck calling, everyone you speak to has such a thick accent you can hardly understand. After explaining the BS, they simply say "sorry". The site "discount" codes work, however, you'll pay it all back with the hidden fees. I followed up with the local florist who fulfilled my order and they too are aware of the poor tactics they use. They also try and stiff the local florist by withholding delivery. Ultimately the local seller has to reject the sale until Avas sends the delivery charge. Overall, bad business, avoid if possible.

I ordered flowers that amounted to approximately $50 and they added a further about $25 for delivery and handling, this is fair... Their site and on these arrangements clearly said SAME DAY DELIVERY. It calculated the total and I made the payment. Later I got an email saying they tried contacting me, strange, I didn't have a missed call, anyway I called them back, and eventually spoke to a live person who put me through to another person, this individual told me because the florist is a distance away I need to pay a further $10 for the same day delivery. I was not happy as their site should have been correct or they should carry the cost of the $10.

My son sent us flowers thru Avas Flowers and they came wilted. There was no card (which he paid extra for) and no company name on anything. I had to call my son to find out where they came from. I called them and emailed them photos of the dead wilted flowers. They did nothing. I filed a complaint with the BBB and they said my son was refunded. He wasn't. Then they said they didn't feel the flowers were that bad. NEVER use these people. The flowers are bad and their customer service is worse. They have a F rating at the BBB. Filing a complaint with the Federal Trade Commission.

I placed a order (Peachy Keen Floral Arrangement) with Avas Flowers on 4/4/18 and they were delivered to my family member the very next day as they were supposed to be. When my family posted a picture of the floral arrangement on social media I noticed that the flowers were not the ones that I purchased. Avas have a policy where they are supposed to contact you if they do not have what you ordered which never happened. I called after their 24 hour time limit policy so they told me that the only thing they could do was give me 10% back off of my subtotal which was $5.19. My total purchase was almost $80. I was told that after they contacted their subcontractor they would give me a call back in 24 hrs which never happened and even after I gave them 48 hrs still no call... I had to reach out to them only to get a sorry apology and $5.19. This company is awful. I will never order from them again.

You sold flowers once but I’ll never give you business again. Avas, you give all florists a bad name. Shame on you. I’ll stop at Costco and deliver myself from now on.

My husband ordered me a flower arrangement that cost him $130. It was to be delivered to my job at La Jolla on our special day, Valentine’s Day. Unfortunately, the flowers never arrived. He called AVAS Florist several times that afternoon when he found out I didn't get flowers. It was impossible to get a live person on the phone, they only answer when you are placing an order to take your money, but after you placed the order, they transferred you to a machine. My husband kept leaving messages but never got a call back. We disputed the charges with my husband's credit card BOA but they said AVAS Florist insisted the flowers were delivered and wouldn't reimburse us the money.

I ordered flowers 2 times and they were never delivered. The flower shop they used also lied and said they were but nobody was even there at the time of the supposed drop-offs. Xavier Flowers in Fall River Mass are a bunch of scammers themselves. They actually lied to the credit card company too. The business should be closed down for good. I am contacting a lawyer to resolve this disgusting way of running a business. I can only hope more people see they are bad for businesses everywhere.

I purchased flowers on a Thursday to be delivered next day, Friday and paid for priority delivery before 1:00pm. Avas Flowers never delivered flowers, because local contracted floral site via Avas Flowers did not have the arrangement listed on Avas Flowers' website. I agreed to have the flowers delivered the next day, Saturday prior to 3:00, flowers not delivered again, call Avas and got the runaround. PLEASE DO NOT BUY ANY FLOWERS FROM THIS ESTABLISHMENT!!

I ordered a specific flower arrangement for my daughter after her surgery. I went to visit her and couldn't find my arrangement, it wasn't there because they sent something completely different and did not have the flowers I ordered for her. It was disappointing because we live in Florida and they are Florida plants. When I contacted the company they apologized and gave me a credit and it stated I could use this $20 credit anywhere in the US, and they would never expire. I received emails that I still had this credit on my account every month. I get an email last month that I have 0 reward points (this was a credit, not reward points) and there is no credit amount on my account. I called them about this and now they tell me I can have my credit if I purchase a high-end arrangement right now. I don't want one right now, and not necessarily a high-end arrangement.

I was just sending flowers to a person who had lost their son. I saw some beautiful spring flower and noticed several things - NO DELIVERY FEE blinking in the background - Another area on top said - put in this code — ** — for 42% off. I thought, well, that’s nice - kind of different and unbelievable but I can send a bigger, nicer bouquet with those 2 discounts. So, I merrily went through the process and found the most gorgeous flowers - filled out all the info, the recipient, my info and the handwritten card, then all my credit card info. I put in the code... And it comes up with an amount almost as much as the flowers says ‘delivery and other services’ - it basically doubled the amount of the flowers.

I tried to use the Avas website to order some flowers. After picking a bouquet, I'd hit "continue" only to get "Page not found". The "Contact" button it did not work. After trying to order two different bouquets, and getting the same message, I used the telephone. An e-mail, sent by Brian **, asked about my dissatisfaction. My details were specific. Some time later, I tried the website again only to get the same "Page not found" message and a contact button that did not work. This time I called and got a supervisor who promised that he would contact the IT Department. Today, I tried a third time and got as far as the checkout message before getting the "Page not found" message and a contact button that did not work. Avas Flowers are beautiful and their prices are approximately in line. Their IT Department sloppiness negates the good work of all the other departments. They will no longer worry about getting my business.

Thinking I was buying local, somehow I was directed to Avas. The website listing said delivery was free. I chose a $52.99 arrangement. Then I get the breakdown of what my card was charged. $52.99 of the flowers, $2.99 FOR THE CARD with a short message and who they were from, $9.99 delivery charge DESPITE THE FREE DELIVERY post and $15.95 SERVICE & HANDLING FEE - WHAT? Total: $81.92. By clicking "cancellation" less than 5 minutes after ordering, the site indicated the order could not be cancelled online. So I called the customer service number. Nope - no cancellation for my next day delivery order. The guy on the phone agreed to credit the card and delivery charges. Then I saw the flowers I sent to my sister. Grocery store bouquet. I was completely embarrassed. Plus - my sister tipped the delivery guy $5! If this is truly a family owned business, you all should be ashamed of yourselves. NEVER ORDER FROM AVAS!!!

I placed an order early morning for same day delivery. At 4:30 pm I selected the link in my email to check status of the delivery. I received "Your order is scheduled for delivery today". I opted out to speak to someone. I was placed on hold for about 10 minutes. The girls returned and answered the phone as if I had just called. When I said, "You have had me on hold checking status of my order." She said, "Oh yes Sandra. Hold just a moment." She returned and said my order was out for delivery and as soon as she had an update she would call me back. About 5 minutes later I received a text "URGENT - Please contact AVAS FLOWERS regarding your order". I called and was told that the flower truck didn't deliver enough flowers to the shop therefore they were unable to make my arrangement. They said, "We can get it out tomorrow". I said no, they will not be home tomorrow. Today was the day I needed them.

Ordered flowers to be delivered at our local funeral home for a close family member. This was not a cheap order and website guaranteed delivery would be made. Two hours before the viewing I was left a message on my cell phone that they could not make delivery until sometime the next day. TOTALLY unacceptable as the funeral was early the next morning. I will NEVER use this company again. Once you put your credit card number in they charge your account and they have got you. When calling the number they left for call back you are connected with someone who barely speaks English and could care less about how sensitive an issue this was for our family. A good lesson learned, stay local or call a local place in the area you want flowers delivered to. Avas Flowers are heartless and the guarantee for same day service is **!

The flowers advertised and ordered for my friends birthday were completely different from the flowers she received. They were also of poor quality and even the vase was wrong. When I saw the pic of what she had gotten I got in touch with Avas and asked them to either send out the correct flowers or issue me a refund, they did neither and only offered a 10% discount on my next delivery. Like that is going to happen. I have attached pics of the lousy flowers she received and the beautiful ones I had chosen and paid $70 for.

I ordered a tulip floral arrangement a month before visiting my mother in law in Phoenix over Easter. It was to be delivered Friday 3/30. As a meeting planner, I have used them in the past to order flowers for my clients. As this was a personal purchase and I was visiting at the time, I was able to see the delivered purchase. The flowers were small, wilted and the lowest of quality in their presentation. Highly embarrassed. Other family members who were also visiting commented on their poor quality. Again embarrassed as it was my purchase. In contacting Avas the best they would do is give me a $10 credit for future use. Why would I trust them with another purchase after seeing what they sent. They were very unhelpful in resolving the problem and definitely lost a valuable client.

I order flowers for same-day delivery, using Avas Flowers. However, two days later, I'm still waiting for them to be delivered. When I called the company to complain, they said that there was text on my invoice saying that it was out for "flex delivery," meaning it would be delivered up to 2 days late. However, this text was not clear and was very easy to miss. In all other parts of my invoice (and on their website), my order said same-day delivery. I will not be using them again. Moreover, the service charge was almost as expensive as the bouquet itself! Not worth the money at all.

I was promised, after emphasizing that I was looking for same day delivery of flowers and candy, that this delivery would be made that day (the day before Easter). With that assurance, I went to work and wasn't available by email or cell for several hours. Later, I saw several messages from Avas. I gave a call and was told that nothing was delivered that day. The flowers would be delivered on Tuesday (2 days after Easter) and the candy basket would be delivered at a later date. I was livid. If I'd known they could not fulfill my order I would have placed my order with another florist. By the time I found out, it was too late to send anything.

Avas Flowers is the most irresponsible florist there is. My husband died in November 2017. I order more than $300.00. And THEY DID NOT DELIVERED ANYTHING BUT THEY SURE CHARGED FOR THEM? IT WAS AN ORDEAL TO GET MY MONEY BACK!!! THEY EVEN OFFER TO GET THE FLOWERS DELIVERED to the cemetery a month later. I would never order flowers from them again. I will make sure that I tell everybody that I know in Lebanon and Indianapolis. Not to mention how embarrassing it was.

I ordered flowers today to be delivered by 1pm and paid the express fee at 1600. Today I get a phone call saying they had trouble with their delivery person and their designer on my order so they want to upgrade and deliver tomorrow. NO that's a NO. I paid for a service you offered and got the thorns. When I said cancel the order I get charged a service fee for canceling. This is not the way to do business.

I placed an order for flowers and chocolates for my Daughter-in-law's birthday on March 24. I paid extra for express delivery. On Monday afternoon I took a call and was informed the delivery was NOT made on March 24 because they could not find the address. I called my son who called them back with instructions. Yesterday morning on March 27, I called again only to find out it STILL had not been delivered because they could not find the address. That address is easily located on any GPS. After holding for 5 minutes I hung up because I was at work and could not hold any longer.

I'm LIVID! I ordered flowers on Saturday for SAME DAY delivery. It is now WEDNESDAY and my friend still has not received her flowers. They only tried delivering on Monday, but by then she was at work so they didn't deliver. I called them and gave them her work address and they STILL attempted her home address, so again they did not deliver. I called now and asked for my money back and they REFUSED! All kinds of excuses about how I messed up and not an ounce of responsibility on their part for their LOUSY customer service and misleading website! I spent almost $100 and they will not refund it! I think I will call my credit card company and have them revoke the payment.

I placed an online order for same day delivery from Ava's Flower Shop at 11:52 pm on Sunday 3/25/18 for same delivery on Mon. 3/26/18. It states flowers delivered. However they were NOT! As I write this review on Tues 3/27 flowers still not delivered! Spoke with 3 reps and was told "it's on its way!" Tomorrow I will call to request a REFUND! This company needs to be investigated. I just saw over 400 complaints on this company!

My experience with Avas was awful. I ordered flowers and candy to be delivered for my mother's birthday. The delivery never happened so I called. They gave me a second delivery date a week after my mother's birthday. No flowers on that date. I called again and flowers were delivered, just not what I ordered. So after calling and complaining two more times I was promised the correct order would be delivered. That never happened. I'm done with them. Don't use this company.

Worst experience ever. To some people this might be silly but the family Pet died. I couldn’t be there so I googled same day florist. This was the first one that I came up. I called to place my order to ensure that the arrangement I wanted was available. I asked if it was. I was told, “Yes.” They had all the flowers in stock. Couple hours later I got a phone call asking if they could swap colors on some other flowers from orange to yellow. I said, “Yes.” They could swap colors. I also asked if they would be delivered. I was put on hold so they could check with the driver. They said they would see if they could catch the recipient at home. I said, “It’s fine. You can leave them on the porch.” I was told, “OK.”

This is the worst arrangement that has ever been sent to a family member of my from a florist and was delivered by Avas. I ordered the Beauty in Bloom the premium arrangement for $74.99 + tax + extra delivery $9.99 before noon for a total of $104.91 and was a complete mess! The only resolve was a $8 discount for the arrangement being two roses short and after a manager got involve a $15 dollar discount. This was a birthday gift to my sister and was very disappointed that this arrangement meets their "recipe" for the arrangement and their refusal to replace or refund. Beware and be informed this can happen to you! This arrangement looks like a $20 at best.

Do NOT ever use them. They advertise same day delivery if placed by 1 pm. I placed an order at 10 am for my twin girls for their 20th birthday because they are away at college totaling $170. They do not contact me until 1:30 saying it will be delivered Monday which I immediately canceled the order. Also, there is a language barrier because his English is not good which takes the conversation even longer, and keep in mind I still have to get off the phone and get online and find someone else who can do their job better. But oh wait... they want to charge me a $15 service fee since I am canceling a same day delivery order that they can't deliver for another 2 days.

I was supposed to have a flower arrangement delivered for a funeral starting at 5PM. I called at 4:20PM and they guaranteed me that it would be delivered by 5PM. It was not delivered by 5PM and is now 5:30PM. The funeral is only 3 hours so it seems like they scammed us. We did not even get the flowers. I called to ask to speak to a manager. They put us on hold for 10 minutes too then say the manager was not available and would call back in which they did not. This company is horrible and would not recommend to worse enemy.

Ordered Easter Lilies as a gift. They are pictured with a pretty basket weave type planter. Recipient received Calla Lilies in a nondescript pot. Spoke with their agent who asked me to send in a picture of what I ordered and what was received and I was told someone would get back with me the same day...they never did! Also...they advertise "free shipping"...but tag on a $15 handling fee!

I am very disappointed in their customer service. I ordered flowers for my 91 year old grandmother for Christmas. Not only did they not get delivered by Dec. 20th as promised, they didn't get delivered at all. The local florist who is part of the Avas Flowers network says they delivered them but didn't. Avas customer service apologized for the error and were going to refund $10 in hopes of keeping me as a customer. It is now March 23rd. No refund and no flowers. Keeping customers is easier than getting new ones. Just do what you say you are going to do. It's that simple!

I do not live in Fayetteville and needed to order sympathy flowers for a friend who recently lost a loved one. I searched florists in Fayetteville and Avas Flowers came up first in my search and presents itself as being local. I searched the website and it presents same day fresh and discounted flowers. I placed my order and during the online order process discovered at the end they don't charge for shipping but they charge a service and handling fee of $15 and also a $2.99 gift card fee. Neither of which are clearly stated.

On Thursday 3/15/2018 I ordered a flower arrangement for my wife who works evening at a retail location. After calling 4 Groupon offers (different florists) and told me they could not deliver after 6pm, I found this company. First thing I asked was if they could deliver after 6:30pm because my wife works from 6:30pm to 10:30pm. They said "YES". In fact the order taker said, “Hhow about 7 PM”. I said perfect. I placed the order which was surprisingly much higher costs. The order was I believe either $54 or $59. After all said and done. It came to $84.92. I asked, "Why so much when you offer free delivery." She said there's a service fee. She said it's standard fee that every place charges. I haven't ordered flowers in a long time so maybe she was right, but then again the online website says it's 45% off + free delivery and additional 10% off. Let me say that this arrangement was NOT even remotely worth the $125 plus their service fee had it not been discounted!

Do not order flowers from this company!!! I made a mistake by not reading a reviews- they all horrible. Pictures online do not match the flowers they deliver! It looks cheap! Customer service is the worst. They don’t even apologize or take responsibility for their action! Never use them!!!

I ordered a bouquet on March 13th to be delivered today, March 19th. After several attempts to get a delivery status that was more detailed than "being delivered today". I called 877-638-3303, I spoke with Rena. After several attempts to get her to tell me whether or not the flowers would be delivered today, she finally said "no, we do not have a delivery truck for that area". (Speaking in broken English.) How do I make sure my account is refunded? I will never order from them again. You would be wise not to as well.

I ordered a Peace Lily for funeral of out of town relative. Incorrect information on card. No one knew the incorrect name of person sending. "Uncle Bud." There is no Uncle Bud in the family or any friends. I called to see if I could figure out what happened but they first accused the funeral home of the mix up or discarding the card. Then they went to their recording of my order and said that they had put the incorrect information down. I asked for a refund but they declined because they said they delivered the correct product! Very dissatisfied. I will try to file a dispute with my credit card company.

When a floral delivery company takes your money you assume they will actually perform the job you paid them to do. Not so much with Avas Flowers... They charged us over $100 for an order that was supposed to be delivered on 2/15/18. Granted with Valentine's Day occurring the day before, I can see how things might have been delayed but after being verbally told that our order would be delivered twice, we came to find out it never was. Now, over a month later, we finally did get a refund but the time I had to spend on this was ridiculous. Avas Flowers advertises they are a local florist they are NOT - they are worse than FTD.

Dreadful company. We ordered flowers to arrive at my grandparents' home the next day where my family was holding vigil as my grandpa died. The day of scheduled delivery they called to say that my bouquet "just so happened to have been left in their truck" and would be delivered the next day instead. My husband explained why we wanted the flowers there that day and to please either deliver them or refund our money so we could order flowers from elsewhere, since the delay was due to their own mistake. They refused saying we could either cancel it for a fee or pay $10 to have them delivered right away. Really an insult. He hung up on them and they called back 10 minutes later and said they were still going to deliver them late, the next day, but that they'd "upgrade the bouquet." Look at the flowers I ordered, and then the "upgraded" bouquet my family received a day late. You're a horrible company, Avas Flowers.

I am livid! This is the worst company ever! I ordered sympathy flowers for a coworkers son and I was promised that the flowers would be delivered in time for the funeral. When I saw the invoice had a different delivery time. I called the company and they assured me the flowers would be delivered on time. Well today they call and say they only have one vendor who can deliver by the required time but they need an additional $81! I was so pissed and the CSR kept apologizing to me and I told her to just stop it. I was hijacked and had no other choice this late in the day. I asked for a manager and she put me on hold for so long until I kept asking her if she was there. I finally just got so pissed that I paid the extra money and hung up the phone. I will make sure everyone knows to never use this company!

Wanted to call local flower shop in Concord NH area to send flowers to my aunt for her birthday. Called Avas as it appeared to be local. Ordered flowers for SAME DAY DELIVERY as they stated that they would be able to do. Should have been smart when they wanted to charge for a birthday card that they were not a good business to deal with but I was in a rush and ordered anyway. When I left to pick up my daughter at school they called my house claiming there was a problem. The number the woman gave was different than the number popping up on my phone. Since I could not make out her number after many attempts, I called the number that popped up and it was not in service.

I've ordered flowers from Avas Flowers twice and both experiences have been terrible! The last experience was a flower order for a funeral and the flowers never arrived. I called the company 4 times and was never able to talk to a manager. This is not a local company or even a company that cares about the customer.

I was ordering flowers, as a thank you, to someone in a nearby mountain community. The Avas Flowers' website gave me the impression that they were local florist in that community. First lie. I asked for same day delivery on 3/7/18. Two days letter, I receive an email stating they had to substitute my order and would be delivering flowers on 3/10/18. Additional free box of chocolates for my inconvenience. It is now 3/15/18 and nothing has been delivered even after I contacted Customer Service 3 times. They will not give me an estimated delivery date. "We'll notify you when flowers are delivered." I have always used 1-800-FLOWERS with no problems, but I like to support small, local businesses if available.

I ordered a " Spring Basket" for my daughter's birthday, spent $100.00 + and what she received and what I thought she was going to receive were two totally different things. This company lists a toll free number that does not work, they are not local and they did not deliver what I thought I ordered. I will NEVER use this internet company again! I thought they were a local florist located in my daughter's community. They are just a website placing orders it appears.

On March 13, 2018 I located (what I thought) was a LOCAL florist as it was advertised they were in Whitewater, WI. I wanted to order an arrangement and a few balloons for a relative's birthday. The Avas Flowers' rep took FOREVER on this call - he was PAINFULLY SLOW! He kept apologizing like he didn't know what he was doing and apologize for the long delay. He kept asking me the same questions over and over. I tried to be patient but the call went in this order AS DIRECTED by the Avas Flowers' rep: 1) My name & Email Address. 2) Where the arrangement was to be delivered. 3) What type of arrangement I wanted (including a plant and 5 Mylar balloons). 4) What I wanted to put on the card that accompanies the delivery. 5) My credit card #, exp and 3 digit code on the back. 6) My billing address.

They shipped flowers to wrong address then told me I had pay local designer to go pick them back up and take to correct address! They say family business but guy in customer service didnt even speak English well for sure overseas! Should just dealt direct with designer!

Flowers were not what I order. Completely different... I wrote to them and they did nothing to help me. Told me the flowers were what was in the description... Clearly it was not. I showed them the picture of what I got and the picture what they showed on their website... And still they told me, "No, it's the same." Are you kidding me. Never buy from there. Horrible customer service.

I placed a funeral piece for a one day wake in Manchester New Hampshire. The cost was $172.50. The funeral piece never arrived. No explanation, just a full reimbursement... totally irresponsible and far from a caring florist. Never again.

I placed an order for flowers on the morning of 01/29/2018 and canceled the order on 01/29/2018 at 9:53 PM within 24 hours as their cancellation policy states. I contacted them multiple times to cancel and did not receive a response. I am requesting to be refunded $66.93 which is what I paid for the item.

I am so upset, my sister who I haven't seen in a year, turned 41, I was really wanting to surprise her for her birthday, so I picked out a specific bouquet with her favorite colors, a box of gourmet chocolates and a card to be delivered the day after her birthday, since they are closed Sundays. As soon as she got the delivery she messaged me to tell me how pretty her flowers were, and when I asked if she liked her chocolates, she was confused.

Ordered flowers and a balloon for my girlfriend so she would receive them at work. Paid extra to ensure it would be there before 1 pm. In short, they didn't deliver on time, school closed, my girlfriend went home, and she didn't get the flowers until the next day, and there was no balloon! I could have given her flowers after work for half of what they charged me. I called asking for a refund, but all I got was a nervous young lady (Sophia) who claims she is the highest in the company I could speak with, and that there was nothing she could do to help me.

Ordered a floral arrangement for my mother on March 8, 2018. Website said same day delivery all over it. Plus up to 45% of some items and free shipping. Received the invoice which charged an additional $15.95 for handling fees. Then the invoice said the delivery may not occur on Saturday as I had requested. So much for guaranteed delivery. I then received an e-mail which notified the flowers had been delivered. I called my mom who said the flowers never arrived. Called Avas Flowers back. Was told the delivery person knocked on the door but received no answer.

Ordered the “Deluxe Luxury" upgrade for a floral arrangement for a friend in Wisconsin. The flowers delivered were a grocery store quality arrangement. Stems just stuck in a vase nowhere near the advertised photo. There was no “arrangement”. My children gave me prettier bouquets when they were little. Certainly not worth the $85 I paid. I contacted the company asking for an explanation. Certainly there had been a mistake. This wasn't $85 worth of flowers. Perhaps they sent a normal arrangement by mistake. I have received three condescending emails. The first asking me for a picture of “this beautiful arrangement”. Their words, certainly not mine. The second basically said “sorry you're unhappy with this lovely arrangement” (again their word not mine) but too damn bad.

I order flowers on Friday for my daughter’s birthday. They guaranteed that they would be deliveries by 7 pm Atlanta, Georgia time. I called repeatedly, I got overseas people on the phone that were rude and disrespectful. They told me that there was no supervisor to get to and that they were in the America, in New Jersey. Finally, one person said they were overseas and could not doing anything to help me. My daughter’s birthday was ruined and she has no family in Atlanta. TERRIBLE business!

See the two pictures of what I thought I ordered and what my friend received. I ordered a $50 bouquet which was loaded with colors and at least four types of flowers. What we go looks like a $10 hospital gift shop arrangement. It came with 3 roses and two stems of cheap filler flowers. When I sent pictures to complain they said it met "standards for substitution." When I complained more they said they were sorry for my dissatisfaction and offered a $10 in store credit. I will NEVER use them again and I hope you don't get taken for the same scam of advertising a beautiful product and then switching it out for a cheaper version to increase their profit margins. They are a total scam operation. Do NOT use them.

At 2:15 p.m. I ordered flowers to be delivered by 7 p.m. of the same day. I received an email at 3:30 p.m. saying they will not be able to deliver until the next day, but will send twice the amount of roses. I had to get mean for a refund and was placed on an infinite hold when I asked to speak with a supervisor. While on hold, I was somehow joined with another lady who was a customer complaining that her party did not get their flowers delivered. THIS PLACE SUCKS THE GOOD TIME OUT OF A PARTY and MAKES THE BEREAVED SADDER!!!

I ordered flowers from Avas today and received a call 2 hrs before being due to be at the funeral home stating they would not be able to deliver the flowers to the funeral home until the next day of the funeral. Seriously will not be delivering my order of $150 till next day of funeral! I canceled the order and they wanted to charge me for an order fee. BEWARE of this company. The floral shops say they are CROOKS and not reputable.

Order a $159 arrangement for my Aunt’s funeral. The absolute worse flowers of my life. They came dead, sent them a pic and they told me how beautiful they were. Family left at funeral home as they were so bad! Never will I order from them again.

After requesting a delivery of flowers to an address of a friend I received many texts asking to reconfirm information about the delivery many times over even after verbally speaking with a customer service representative by which many aren't good English speakers. Permission to cancel the order was denied and so was the allowance to speak with a supervisor. I will not order with this company in the future nor do I advise others to.

I can not emphasize enough to NOT ever use Avas Flowers!!! I ordered an arrangement for my daughter's birthday, I upgraded to deluxe, bought a special vase and birthday card. When the arrangement showed up it had 7 flowers in it, you could see right thru the arrangement. No birthday card!!! When I called back to speak to someone had a very hard time understanding any of them!!! They insisted the order was filled according to my directions which was NOT true!!! After speaking with two different floral shops to send her a new arrangement I was told by both shops they never accept orders from Avas Flowers. They are a very shady and dishonest company!!!

So embarrassed when I saw a photo of the "Deluxe" arrangement I sent to a friend in the hospital after a serious car accident. It looked nothing like the photo. A five-year old could have made a better arrangement. They refused to refund, my only option was to send allow them to send another arrangement--a week later. DO NOT USE THIS COMPANY.

I will be posting this as many places as possible, as well as contacting the Better Business Bureau. I ordered an arrangement and balloon was charged 85.93. Received an email stating they could not fulfill my ordered and they would be upgrading me to 2 dozen roses and candy for my inconvenience. I called and asked the agent to not send candy since the recipient could not eat and I wanted something comparable to what I ordered.

I was very unhappy with the "similar" arrangement my daughter received. She received the vase pictured on the right with 1 rose, 3 closed tulips and baby's breath. The arrangement is messy and sad looking. What was ordered was the bouquet on the left. Such a disappointment for $55, I will never order from your service again. Do not fall victim to this bait and switch.

I ordered flowers for my sister, unfortunately I had been provided the wrong address. When I was notified of the error, I immediately called, the rep stated she informed the driver and the flowers will be delivered the following day to the correct address. They were not, I called Avas flowers and they told me I was out of luck and would not help me get the flowers to the correct address even though I followed THEIR policy and provided the correct address in ample time - horrible service and they lied to me and did not care.

When ordering flowers for my mother in law, I purchased an $80 arrangement with express delivery (delivery before 12 pm that day). I first had to call because the flowers did not arrive. The flowers arrived the following day. The order received looked nothing close to the flower arrangement showed online. When calling to express my concern, they said to email a photo over to their contact center. I received an email back stating that the flowers were in their “guidelines”. Every reply I sent back I was tossed to someone else in their department. Finally after going through 3 people, one of the executives emailed me back. He had nothing to say but it won’t happen in the future. I’m so disgusted and will never order for them again.

I ordered flowers for a loved one's funeral service and upon arriving I learned that the floral arrangement was not present. After conferring with the funeral director, I was told that the flowers weren't there. The service representative told me that the deceased signed for the flowers. Which of course was impossible. I was given the run around for 4 days and they continued to say that they were delivered which is untrue. This has been the worst experience ever. I will never use them again.

I had a very poor experience with this company and I take partial blame - I should have researched the reviews other than what they have posted on their site. They have many many terrible reviews! I ordered an Elegant Bliss Basket (which you can find on their website) for my uncle's funeral. I know that most florists reserve the right to substitute so I made it clear to the person taking the order to please NOT send a Peace Lily if there was any substitution because I do not like them and therefore do not want to pay for one. If it was in a mixed basket with other plants/flowers would be the only way I could tolerate it. What did they send? A nonblooming tired looking Peace Lily!!! Not a mixed basket. Just the Peace Lily.

I used Avas to order sympathy flowers on March 3rd, 2018 based on their ad saying SAME DAY delivery. The flowers were for family members who had gathered from miles away to be with their dying parent. Upon the death, they decided to hold a family memorial service since they were all together so thus the urgency for flower delivery from us who were 1000 miles away. On the email confirmation from Avas, there was a tracking button which provided info: March 3, “out for delivery” which later added “waiting for driver delivery confirmation”. March 4: “redelivery” then added later “waiting for driver confirmation”. BTW, some family members were in the home both days. At noon, I called and asked assurance the flowers were being delivered, Mellissa to check and call me back. No call back so called again at 3:45, Iva to check and call back. Again no callback, called Jake at 5:30 and said cancel the order which had still not arrived.

Worst experience ever with any florist. Ordered an arrangement for same-day delivery was received three days later… Ordered an arrangement in purples for a somber occasion and recipient received pink roses which was totally inappropriate for the occasion. On a $64 order all they would do was refund four dollars and change… WORST CUSTOMER SERVICE!! ZERO STARS!

I ordered flowers for my sister the day before they were scheduled to be delivered. There was plenty of time allowed to be notified if something may have gone wrong. I believe this place to be a scam. I happen to come across several bad reviews AFTER ordering the flowers, but was hoping it would still be right. I will never use this place again, and when I called them to ask for a refund, and to inquire about the delivery they told me there was nothing they could do until they spoke with their "designer". I will never use this company again. Very Disappointed and I have never had trouble with anyone else like this!

I ordered my friend a beautiful flower arrangement for her birthday. Since I couldn't make it to see her due to the weather, I thought some pretty flowers would brighten her day. So I ordered an arrangement of pink and purple flowers with a green vase. They called to tell me they couldn't fulfill my order for the day selected, it would be a day late... then that they couldn't offer the flower choice I selected BUT would upgrade for free and find something as close as possible.

I too was sucked into thinking I was ordering from a local Florida florist. I was very specific about what I wanted since my Mother has macular degeneration and can only see specific colors, red, yellow and orange. She received blue and purple flowers which is what I specifically asked NOT to have. So what she sees is a bouquet of grey flowers.

I bought a Sympathy Bouquet of flowers from Avas Flowers, for my niece's funeral home and it showed up totally not like the picture, for $92 you would think that it would have been a nice arrangement, it was horrible!!! I have called Avas Flowers, emailed them, sent a comparison picture side by side, to show how horrible they are and all I did for the past week was get harassed by them stating, "Well that's what the "recipe" you ordered"- I did not order a recipe, I ordered a well-rounded bouquet of flowers! All they kept saying was, we see that it's fine, I was so appalled and then they offered to put a lousy $5 back into my bank account.

I should have been more suspicious than I was. When just ordering the bouquet, I saw that they charged $2.99 for the card. Odd. I foolishly proceeded, because I was tired and wanted to get it done. AFTER my credit card had already been processed, I noticed a $15.99 "Handling Fee" appeared on the final invoice. They had stated "No Delivery Charge." This was a sneaky way to gouge me. I emailed Avas, asking them to remove this fee. They refused. Avas has also paid enough money to have its website appear first, with it customized to look like a florist local to that area. FALSE. It is located in Mahwah, New Jersey. Everything about Avas is both deceptive & fraudulent. DO NOT EVER USE AVAS!!!

I was looking for a local florist in Durham, NH. I placed an order online via Avas Flowers due to their claim that they are local. I called after placing the order to talk about the details of the flower arrangement, and discovered that they are not local at all. I asked for the phone number of the flower shop that would be creating the arrangement, spoke with them, and decided to place my order directly with them.

Extremely poor service; lied about delivery - I am writing to warn customers who are not aware that this company is not a local florist. I ordered a sympathy bouquet to be delivered yesterday. I received an email stating it had been delivered yesterday afternoon. I found out today that it was not in fact delivered until 2:00 today. Use local florists you can trust.

I had ordered flowers for my Father's 70th birthday through Avas Flowers. The ordering went smoothly so I was anticipating a happy Dad. However I did not hear from my dad until a few days after his birthday and he informed me he had received flowers but was confused because the flowers he got were obviously for a man’s lover. I contacted Avas and they continuously cite their return policy. I am angry and frustrated as there is little concern for the mistake they made, just as long as I am informed that they have 24 hour return policy. I am not trying to return anything and am upset that this is their suggestion for their huge mistake! Who sends red roses to their father on his 70th?

I order roses for my wife for our 43rd anniversary to be delivered on our anniversary a week in advance, they were delivered the day before and they were all bruised multimedia layers deep. I contacted them and they said they would send more then and be delivered the following week and again not on the day promised, half of the rose this time had most of the petals pulled off so there was not much left and the leaves were falling off a sign of aged flowers. I paid $108.00 for bad service and bad flowers, they told me delivery dates were out of their control, I guess flowers are out of their control as well. I asked for a refund but they will not do that so I am left to expose their poor service and flowers. Besides this they have false advertising.

Flowers arrived at 2:30 by Outside Delivery. The box was brought in with other packages and thrown in a pile. Flowers were dry, wilted and 3 heads were rotten. When I was able to finally cut them from the box, I had petals, leaves and debris all over the floor and counter. It was a SLAP in the face to receive this junk. I have worked in flowers for years and had I gotten them from a legitimate flower supplier, would have trashed them and asked for a refund. This was the biggest disappointment I think I have ever gotten. If you value your relationship with your partner, DO NOT TRUST THIS COMPANY. Lesson learned and acknowledged!!

On the 22nd of February I ordered a dozen pink Roses for my sister's birthday today the 27th to be delivered to her. She is 4 hours from me. At 1445 I called Avas Flowers to find out where the flowers are. After speaking to numerous people. I find out they will not be delivered until tomorrow. Unacceptable. Poor business practice. Too late to order from another company. My sister's birthday is ruined.

We all order flowers a few times a year, so it probably represents a very valued consumer need. If there was a funeral. Would you want your flowers sent the day AFTER the funeral? Well, for me. It was Valentine's Day 2018. I called AVAS the DAY BEFORE VALENTINES DAY (February 13, 2018). I specifically said that it was imperative to have the flowers sent THAT DAY! Well the manager called me later in the afternoon and APOLOGIZED, he had gotten busy. Was there any way they could deliver it the next morning. I tried to be flexible and nice, so I said it was okay one ONE CONDITION: THAT MY DELIVERY WAS ON THE FIRST TRUCK DELIVERING ON VALENTINE'S DAY. He thanked me and promised me that they would be on that first truck.

I was on the Avas website ordering flowers on February 26th for my Granddaughter's 21st birthday tomorrow February 27th, The website advertised a sale with 45% off, free delivery, and an extra 15% off with a code. I wanted a 21st birthday balloon so I called their number and asked if they had 21st birthday balloons and they said yes. I was going to go back to the website, but the salesperson said that he could do it for me. My items were flowers at $41.99, the balloon at $6.99 and a card at $3,99. Total was $52.97. I was told that they would e-mail an invoice and when I received, there was nothing itemized with prices and a flat $73.49 charge. No explanation. I called their number and spoke to someone who deliberately acted like he didn't understand the reason for my call acting confused as to what I was inquiring about.

I ordered flowers for an employee who was leaving our establishment. Ordered Feb 8 for delivery Feb 9th before 1pm. Paid 9.99 extra for that service. I never received any confirmation of delivery. I inquired with coworker, nope nothing delivered. Contacted customer service - delivery was attempted but business was closed. Never stated what time they tried. The office closed at 12 but was occupied until 1:30. No one knocked and no notice of attempt left. I requested a refund but because they "say" delivery was attempted they can only redeliver.

Ordered flowers 2/24, Saturday, AM, website stated SAME DAY DELIVERY, flowers were not delivered until Monday 2/26. I text after flowers were not received on Sunday and received response that driver was out to make delivery but had not confirmed that he delivered them, I called Monday wanting a refund and they only offered a 10% discount, stating they don't deliver on Sundays, that was not on website. Services were in Porterdale, I specifically searched for a florist on Porterdale and was given Avas Flowers in Porterdale, DO NOT ORDER FROM Avas, they ruined the service by not delivering as on website. Terrible service filing disputes with credit card to stop payment.

I placed an order for a Funeral, and it was supposed to be free shipping but the bill had a handling fee of $15.95, so right off the bat that was false advertising. When I questioned them about it they had a million excuses, and told me I was still getting a great deal. Then the purchase I did make out of desperation, I needed it ASAP. It was a "Same day Delivery" purchase according to their website. It was supposed to be delivered before 12:00 PM on 2/23/18. They contacted me on 2/23/18 in the evening to tell me my order couldn't be delivered, and it would be delivered on Tuesday 2/27/18. I explained that this isn't acceptable. It's for a funeral, and I asked that they cancel my order. They refused to cancel my order. I repeatedly asked why can't you cancel it, and all they could say was, "I just can't." No explanation. They also would not let me speak to a supervisor. Horrible company. Never again!

I ordered overpriced flowers to be delivered to a friend of mine in Oregon. I live in Illinois. Ordered them online with the CORRECT address and APARTMENT number (I have the printed receipt to prove it) and as of today, Tuesday, THEY ARE STILL NOT THERE. Since Friday, they have lied, came up with poor excuses and after calling several times, no results. One of the excuses was that the local florist who apparently produces these flowers, well, it is their fault. Ok? Give me their number and let me resolve this with them. No can do. Apparently these business want to remain anonymous. That is a first and truthfully, I don't blame them. I would not want anyone to know me or my business if the service is this bad. DO NOT USE THIS SERVICE if you actually want to have flowers delivered on time. By the way, you can't cancel your order either. According to Customer Service, they are not allowed to do that...

Used Avas because they had good reviews on their page (which are phony) and they appeared to be local (they’re not!). I received no invoice or e-mail confirmation. I had no way of knowing if flowers arrived, & the flowers were not delivered in a vase with clear wrap, they were in a brown box! Just what your wife/girlfriend, etc., doesn’t want! I will never use them again! They could care less that I was dissatisfied!

Placed an order for flowers and within 10 minutes received an email that they would not be delivered on that day and this was on a Friday. They stated they could deliver the flowers on the following Monday. I immediately tried to cancel the order which was completely impossible. They never delivered the flowers. They charged my credit card plus an additional $16 that was not discussed on the website. Almost $100 and no flowers. I have contacted American Express and they are filing a claim against the company. Do not use this company. It’s a sham and a scam. They are not a locally around United States company. When you call the number, these are barely English-speaking telephone operators.

I was looking to send flowers to a friend in the hospital that is out of state. I looked up "local" florists for her city and state and Avas flowers came up. LIE #1. They are NOT a local florist! I even asked the guy if he was close to "the hospital" and he said "yes". I also mentioned to him that the website said there was a code for free delivery, But that I could not order from the website as I was not sure of the exact address. And asked if I could use the code for free delivery on the phone and get free delivery. He said "yes". I went through the ordering process and when it came to the end and I gave my CC # he gave me a total (which was the flowers I ordered. Even ordering the deluxe version as I was not going to have to pay delivery charge). I then headed to work.

I ordered these flowers online the day before my aunts funeral. I made sure I got it in on time and when I called the next day to find out if they had delivered them they informed me that they couldn’t do it because they couldn’t find anybody in the town that the funeral was at to have the flowers done. I am so disgusted because I could not get up to my aunt's funeral because of the roads and the weather so I wanted to at least have something from my kids and myself at the funeral and they couldn’t even do that. All they could say was, "We are sorry. We can have it delivered to her home." Really. She just passed away you idiots. Do not order from these people. You will regret it. They are the worst!!!

I found this website that said they could deliver that same day so I decided to order through them for my mom's bday. The order total came to $38 And I completed the checkout and then on got my paid invoice which there had been an additional charge for service and handling for $15.95 but it didn't say that before I completed the checkout. I called them and told them they have unethical business practices and they argued with me. Then a few hours later I got an email saying they won't deliver that day but the next. I called them back and said I want it delivered today as promised. They didn't care at all when I called to complain. They said they already waived the $15.95 fee and that was good enough. Lastly, my mom got her delivery the next morning and it looks nothing like I ordered. This place is a scam and I'll be calling my bank. I have attached pictures of what I ordered and what my mom received.

I ordered early morning for my daughters birthday. About 3 I asked her if her gift showed. She said no. At 5 I called them, 10 min. on hold, I called back, on hold another 10 mins. to find out they can't DELIVER for 3 more days. WTH. So now no gift showed up for my daughter, she sat all day waiting for something to be delivered. Thanks for ruining my daughters birthday surprise. Never again.

On 2/17/18 I ordered and paid $81.13 online to Avas Flowers for an all white sympathy arrangement to be delivered on the same day. I was called back saying they did not have the exact flowers, but would offer something of "equal or greater value." I agreed. Then they stated that they could not deliver the arrangement that day. Below are photos of what I paid for and what was received. How does a floral designer substitute red roses and purple flowers on an all white sympathy arrangement? It looked like a cheap grocery store bouquet, not a $69 arrangement that was ordered not to mention a $15 same day delivery charge that was not honored. Customer service was rude and unwilling to resolve the issue except for a 10% credit which was not acceptable.

Took an order promising same day delivery - also sent me email confirmation for delivery -- without delivering it! I have been calling numerous times - and been put on hold for hours too without any status. They just say... "We need to ask our designer, need to check and let you know etc etc." It's a nightmare. I wish I had seen reviews earlier.

My boyfriend placed an order for delivery on Feb 12th for Valentine's Day and I have yet to receive them. When communicating with them...I don't think this company is even based here in the US. Very disappointed he wasted his money.

I ordered 8 stem "Birds of Paradise" for my elderly aunt in Connecticut. They were delivered but after 2 weeks & 3 weeks they never opened and now just beginning to shrivel without opening. I called Avas and told them and said I would give it one more week, still nothing. 21 days later called to ask for a NEW delivery for better customer service, they refused unless they delivered the same flowers. NOT INTERESTED. How can one deliver closed bud flowers and expect them to flower in 48 hours? This is a tropical flower. DISGRACEFUL COMPANY.

Lying cheats offer free delivery then charge $16 handling after getting your credit card info. They slip it in on the last page hoping you won't notice. Be warned, handling charges will pop up at the last minute despite your 20% off coupon and free delivery click bait to drag you in. Now a scumbag has your credit card info and your personal info. No way to clear it out even though you don't complete the sale.