Avas Flowers Reviews

I'll probably sound like a broken record but my complaint is as the others have said, same day delivery promised. I sent flowers for my dad who is housebound to my mother from him on her 85th birthday. Never delivered! (even though I received a confirmation delivery notice.) He was heartbroken. I had to make 3 days of phone calls to get anywhere with this problem. They finally agreed to a partial refund! I still had to pay a service fee for a service they never provided! They also misguide you, as I thought it was a local florist "family owned" business. Which I come to find out they are NOT!! Do not order form these thieves and run from these horrible people!

I ordered flowers early Saturday morning for Mother's Day delivery on Sunday. The representative guaranteed delivery that day or the next day, Mother's Day. She was absolutely certain delivery by Mother's Day. Great. Within minutes of placing the order, I received an e-mail saying delivery would be Tuesday, two days after Mother's Day. I immediately called back saying if they could not guarantee delivery by Mother's Day, I wanted to cancel the order. I was informed all sales are final and they could not cancel the order. Who would order flowers two days after Mother's Day? I am not even sure the flowers were ever delivered since we were only at that location for the Mother's Day weekend. This organization and its employees should be prosecuted for criminal behavior. I will probably file a small claims suit just because...

My son who lives in a different state wanted to surprise me with a bouquet of flowers for Mother's Day, when the flowers arrived, in a box, I followed the instructions, trimmed them, added the packet supplied. My son called me to ask if my flowers came, he sent a link to show what he ordered, I told him that his thought was beautiful but the flowers were not. They were half dead, even three days later, there were very few flowers and they looked like the wildflowers that grow off of the side of the road. There was no balloon like he requested and no pink vase. Avas Flowers, what a disgrace, shame on you. Never would I ever recommend anyone ordering flowers from them.

I ordered a deluxe arrangement on Thursday morning 6am online... came to be $70 although I had a promo code. They slide in an almost $20 handling fee. They offer SAME day delivery. All I wanted was to get it to my Mom Friday before 5pm for Mother’s Day. I received a confirmation email Friday it was out for delivery. I waited to hear from my Mom but nothing... I called her ten minutes till her office closed. She had nothing.

I paid $204.00 for the "Opulent Roses and Lilies" the deluxe size. What my Mother in law received was anything but opulent. Instead of the striking arrangement that was pictured on the website, my mother in law received 6 pale pink roses, a few star lilies and a bunch of no name white flowers. The roses were wilted and the petals tinged with brown, so half dead. I paid extra for a real card, there was only the typical small florist card. I had ordered these 4 days ahead so as far as I am concerned they had time to plan ahead. When I called to complain I was told that they were very sorry and would have someone from the design department call me. I am still waiting... Next year I will make my own bouquet. I with the fresh flowers from Costco.

They say they tried to deliver. It is an assisted living home and I told them to leave the flowers at the front desk or in front of her apartment. Instead they just tried calling her. She a lot of times doesn't answer the phone. You call them to find out and they can't get ahold of anyone at the suppliers. What a terrible business. You can't get ahold of your supplier. I thought I was placing an order with a supplier or florist. Guess not! I urge everyone to stay away from this place!!! And then I was told I can only get a partial refund if I cancel?

Ordered Mother's Day flowers on 5/9/18 online. Within 1 hr. I receive an email that the floral arrangement I ordered is no longer available and wanted to change it to roses. I said for $66.00, Roses are not acceptable (I could buy them at a gas station way cheaper). So I changed to another floral bouquet. Next day, another email this arrangement was no longer available. I called again and selected another floral bouquet and said again NO ROSES. Delivery did arrive as scheduled, but guess what - 2 dozen ROSES and a box of chocolates arrived. No thought process in that arrangement.

This company is the WORSE ever!! Ruined our Mother’s Day weekend. Ordered bunch of flowers for more than 1 person and nothing got delivered. Now I’m fighting with them to get my refund and it's been 5 days and no refund. Stay away and don't use these guys. You won't get anything delivered.

I choose Avas Flowers because I needed some funeral flowers delivered on behalf of our company asap. Time was of the essence so I searched the internet for a local florist in the city of the funeral to ensure a timely delivery. When I did a search Avas Flowers - "local deliveries in (city/state) the same day!" came up. So I called and asked if they could meet my timeline, and they say 'yes'. A big sigh of relief as I thought I was set, until the voice mail came in an hour after the funeral started. "We couldn't deliver your flowers because the services had already started. Do you have another address that we could deliver to?" I was sooo disappointed and upset.

On 5/11/18 I ordered and paid $130 dollars of a pot of double stem orchids as Mother's Day present with same day delivery. Then on the order confirmation page it states "they will try but no guarantee". Yet on their delivery policy it states, "the cutoff for same day delivery is for orders received by 2pm". My order was place way before the cutoff time. An email followed later stating the item I ordered is no longer available and that they will substitute and upgraded to "The Best Arrangement Available" at no extra charge and be delivered on Tuesday, 5/15. Immediately I called to question the delivery date because it is already after the intended occasion. And will cancel because it will not serve the purpose anymore. I was told I cannot cancel the order.

Paid well to have flowers delivered by 7pm Mother's Day. Yes I ordered in plenty of time. My receipt said SAT or Sun latest. Not only were they not delivered, I was hung up on by the 1st rep, and could not even understand the next one! Their idea of resolving the issue was an email from some idiot telling me they were glad I had a nice day. HORRIBLE COMPANY‼️ I would give them a zero if I could.

At the onset of my purchase I had attempted to execute my order on the company's website (Avas Flowers). During my online experience, I attempted to enter a 10 percent discount coupon being advertised. I attempted numerous times to apply the coupon but the site would not allow me to do so. I then called the company's published telephone number to place my order with a company representative.

The worst experience of my life- ruined mother's day- no managers to speak with. The flowers that do arrive if they do are different than ordered and 4 days late past the holiday. Their customer service is rude and unintelligent. Do not order from them. This is a scam.

HORRIBLE! This place seems more like a scam than anything. They changed both my orders saying the original items were unavailable. One was to be delivered five days after the requested delivery date. They both were changed from florist-delivered arrangements to being shipped by UPS. I paid extra for a mylar balloon and colored vase, and neither were delivered yet my card was still charged for both. They claimed this was an "upgrade" due to unavailability but when the arrangement arrived it looked sad and pathetic. Not even close to what I ordered.

I ordered flowers for Mother's Day from Avas, and when I got the confirmation they were to be delivered the day after Mother's Day. I contacted Avas and asked them to cancel if they could deliver on Mother's Day. They canceled but only credited part of my charges, withholding over $20 for service and handling!!! Rip off - watch out.

I ordered the Artist's Design: Lovely Lavender. Option: DELUXE-Including Vase for my mother and she got an entirely different Color and arrangement. They also hook you for an extra handling fee at the end of the payment process which isn't mentioned until the very end. Bad business practice, will never order from this place again, should have stuck with FTD. At least you know you will get what you pay for. What a rip!

"Sorry we dropped the ball" was the comment I received from the supervisor when I found out my order was not received. I normally don't write reviews but I am so upset right now. I ordered flowers for my daughter's graduation. We live in California and she goes to school in New York. I contacted Avas Flowers via their on-line service and placed an order for delivery that day. This was on a Thursday. I requested an email confirmation as well as text message. While speaking to my daughter that night, I asked about the flowers, they were never received. Friday morning our time 5:00 am I entered my order #, no information could be given. I started calling and emailing every avenue available. Customer service would only allow callbacks windows, order lines would only put you on hold and transfer. Emails required 5 day callback.

This company is a scam. I spent $117.00 for a floor plant, a business gift for a restaurant's grand opening, that was suppose to be 4' high and when I saw it, it looked terrible and was only 2' at most and was not a floor plant. I was told that they would call me back to resolve this problem, but I never received a call and after many calls they said that they could not exchange it and only offered me a 10% discount which I told them to keep because I would never order from them again. Stay away from this company, they are not what they say they are and their products are awful. I could have gotten a Peace Lily from another company for $60 that would have been much larger than this so called floor plant. There is nothing good about Avas Flowers. They do not tell the truth.

Ordered flowers from what seemed to be a local florist. The flowers never came. Could not get anyone to give me any answers. Finally got someone after 10 calls and 4 days to supposedly refund my money! Waiting to see if that really happens. NEVER EVER ORDER FROM THIS COMPANY!!!

delivery confirmation even when there was no delivery. Three calls to customer service, promising to fix the problem. No callback. I am having my credit card company seek refund.

Placed an order for a funeral arrangement on 5/4/18 at 11:30 am and they said it would be same day delivery. Called their barely ENGLISH SPEAKING call center and they said no problem and confirmed it would be delivered Friday afternoon. I called them back again that evening and they still told me it would be delivered. Started getting text and phone calls saying it would be there on Saturday morning since the funeral was at 10:30 am. They called and said it could not be delivered because OUT OF FLOWERS???? What kind of florist place runs out of flowers.

Do not order! They could not deliver same day - told me I ordered next day - my invoice clearly states same day delivery! Told me I could not have a refund and continued to argue and yell. Steer clear!!!

Don't believe what you see on their website, pictures don't speak for themselves. Flowers are dark and dull, some in between are not even fresh. What a rip off. On top of that their customer service is very poor and unprofessional! Very bad experience and they lie that they had tried to redeliver, so overall the worst company I ever used to purchase flowers.

Ordered flowers 1 day ago for co-worker family funeral. Placed order over phone, not realizing it was not local... totally a "moment" for me! At time of placing order which was 1pm-1:30 local time. I asked if flowers could be sent to funeral home that day, and unknowledgeable gentleman said yes. Think situation is handled. WRONG. Receive several text messages 9 am --- after 10 am NJ time that I need to call URGENT. I am unable to have phone out at work so took me a bit to see messages and missed call. I called which was 10ish my time and was informed that flowers could not be sent but would be delivered tomorrow, order arrived too late yesterday! Why was I told yes, it could be?

THE sales person suggested a beautiful orchid plant for my husband's Birthday. When it was delivered didn't look anything like it. Plus they have the worse of the worse customer service... Cannot even talk to a manager... They pretend they are the managers... Never again. Don't order from AVAS. You won't get what you ordered especially picture wise.

Placed order. Was told order was $38.00. At end of order I asked final price. It was $53.00. $18.00 service fee. If I wouldn’t of asked I never would of known price. I immediately said cancel my order. They stated they couldn’t do it because it was already processed. I was transferred 3 times to different people. They told me it was their policy not to refund and it said that on their website. I can’t see that. They said the person I ordered from would be disciplined for not going over price with me. How does that help me. They would give me $10.00 back. Haven’t received it yet. I ordered a flower that could be planted outside. Supposed to be a daffodil. 2 days later found out an African violet was delivered. When called they said I had to call within 24 hrs. How was I to know what was delivered. Never again will I order from them. Also supposed to get an email with invoice and text when delivered - never happened.

DO NOT USE THIS COMPANY! I thought I was buying local as I Googled “same day florist delivery” and the city. I ordered online around 12:00, and received an order confirmation, and later a delivery scheduled email. But about 5 hours later I received numerous texts, calls and emails telling me to call them. When I did they said they couldn’t do same day because they couldn’t find an available florist - which is when I realized they were NOT local. They told me they could deliver it the following day.

I ordered flowers for Mother's Day, one hour after the purchase I decided to cancel it since I found out my mother would not be home as she had won some tickets to go on vacation. They gave me a non English speaking guy who I could not understand. They would refund me half my money and keep a 24$ service charge. I asked them why they would keep a 24$ service charge if I just ordered an hour ago. They stated the "farmer" had already received the order and it was being processed! How was it being processed if the delivery is not scheduled for another week??? This was extremely outrageous. Also they asked me a personal question as to why I am canceling my order which I did not want to disclose. Horrible customer service!

I paid over $90 for a PREMIUM Large bouquet that I had delivered to my mother, who lives in another state, and she received a small bouquet that was barely larger than the card I sent her. She mailed me a photo and according to Avas I couldn't request a refund because 24 hours had passed. Since I didn't send the flowers to myself, how could I have known that the flower arrangement was tiny compared to what I paid. I will NEVER use Avas again and I will post my experience anywhere I can to get the word out. Do NOT, I repeat, DO NOT use Avas Flowers!!!

I can’t believe this company is still in business. What is wrong with this world when companies can just blatantly give you the wrong thing or not at all and they still can take your money. I’m writing this because not only did they lie about “trying” to deliver flowers but then they acted like calling and apologizing would be retribution. They are nasty to speak to and the manager hung up on me. I even asked for the florists number to explain where my mother's apartment is located and they wouldn’t give me the name. To me it seems like a farce and if you have money to throw away then by all means order from these crooks.

This is the second and last time I have an issue with this company! I used the same day delivery for a birthday. When I checked out it said it may not be same day delivery. I emailed to verify that it would be same day shipping and they told me no, I asked for a refund so I could order from a place to make sure it would be that day. I was told I would not get a full refund that I should have read the disclosure at the bottom of the page, asked why would I when it says in big letters same day, didn’t think I would have to.

Number 1: Tried to order online & would not go through, called & spoke to a young man. Told him I wanted a peace lily, then he started talking so fast trying to get me to upgrade to next size. My total online would have been $55.00. His total was $76 and some cents. Anyway, I asked to be emailed an invoice for purchase--never received. Requested several times. Ending up calling the phone number that was listed to get an update on delivery. The girl on the phone was no help at all. She kept putting me on hold to ask someone else a question. Meantime my phone alerted me that delivery was made. I don't even know what flower was delivered. I don't think it is too much to ask for a detailed invoice. They didn't have a problem charging my credit card for purchase. Will never use them again. Will make sure all my friends know it was a bad experience!!! I STILL WOULD LIKE TO HAVE A DETAILED INVOICE EMAILED TO ME!!

I placed an order two days in advance for a funeral service and specifically asked if a delivery would make it by a certain time. I stated how important it was and if they were unable to make that commitment I would use another company. I was promised and reassured they would make it. The service was at noon and the flowers were delivered at 4 pm, they did not make it in time for the service. When I called and asked to be refunded for the $200 arrangement they said they could not refund me because the flowers were sent. I asked to speak to management but was told they were busy. This was an awful experience and I would never recommend using this company!

The worst flower shop ever. They ruined wife's 50th birthday. I placed an order over the phone for a same day delivery. Didn't happen. As it turns out they didn't have a local dealer to fulfill the order. Tried to get a refund but that didn't happen either. The customer service manager was the worst. They wouldn't even try to make amends for their shortcomings. NEVER USE AVAS FLOWERS.

As other reviewers have stated, same day delivery may not actually be same day. Order placed at 12:15 pm. The cut off time is 2 pm, per their own website, and same-day delivery options are listed on that site only when same day delivery is available. A same day items was chosen and ordered. At 1:48 pm I received a call stating they would not deliver it that day but could do the next day. I didn't need it the next day. Refund options were store credit (would never use) or refund to credit card minus a $15 service fee (for a service never provided). They have a F rating with the BBB and have disabled reviews on their Facebook page.

I ordered a specific floral arrangement and stuff animal. The arrangement they delivered was not the one I ordered, it had very few flowers and completely different from the ones in the arrangement I wanted. The delivered arrangement was not even arranged nicely. It looked like the flowers were just thrown into the glass vase.

Do not utilize this company for your floral services needs! Needed same day/next day delivery for flowers. Said same day/next day delivery on website but then did not allow same day as option in processing the order so I input next day of 4/21 to place order. Offers for 50% off appeared on every screen. After completing the order input, I then find on the final summary 1) that I'm being given "50% off" a ridiculously inflated base price for a simple order 2) that I'm being charged an additional $2.99 for a one line message in the delivery and 3) that I'm getting "free delivery" but I'm being charged an additional $25 for handling fees. No time to shop around so I placed order and was done with it.

Poor Quality Flowers and appalling customer service! Half the flowers that were delivered to my mother never opened. Customer service will only read to you from a script. They are uncaring and unhelpful. I will never use them again! Never!

I picked out a specific flower arrangement for delivery to someone in the hospital. I saw a picture of the arrangement and it was nothing like the one I ordered. This arrangement had several lilies in it and I do not like that flower and neither does the recipient. When I contacted AVAS on a Tuesday they said they would get back to me about a resolution, though I requested a refund. This is now Saturday and even though I received an email saying they were contacting the vendor and would get back to me very quickly I have heard nothing.

A cross and heart pillows were ordered for my great niece’s funeral and they were never delivered. I called the next morning and many times since the incident and I’ve gotten a complete runaround. The funeral director said the flower pillows never arrived and that this has happened before because of confusion with two funeral homes in close proximity to one another. The funeral director even told me that if Avas said the flowers were left in the flower room, that meant they were delivered to the wrong funeral.

Birthday delivery - It was terrible!!! Was quoted a price then they charged me 40.00 more on my credit card. They wouldn’t make it right even after they listened to the conversation and heard the guy say 65.00 out the door. I use them often but NEVER EVER again. If you hear the conversation you should honor what your people promise!!! Did not send me a receipt either!!! I ordered a basket of candy and one Mylar balloon and 4 latex balloons and the balloons were definitely wrong. My 2 year old loves playing with the balloons and 2 just don’t cut it.

I ordered an arrangement for my daughter in law because she received bad news from the doctor. I ordered the deluxe and the picture looked great. I paid 73.00 for the arrangement. It was not worth 7.00. I could have picked one up at the gas station that would have looked better. I emailed them the same day with no response and then again a few days later and also chatted with someone on the website. The number to call hangs up on you. I finally got in touch with them 3 weeks later and they said they would refund me 10% making the flowers still nearly 70.00. I will never use them again and would not recommend anyone using them.

Very unhappy with your service overall. Called 3 times to get an update on delivery and every person I spoke with in regards to this could only tell me that they couldn't communicate with the driver and that they would call me as soon as the driver called them back. First call was at 12 pm, called back at 2 pm and said they would call me in 30 mins, 2:45 pm and I had to call to see what was the holdup, spoke to the manager and he was useless, no help at all. Told me the exact same thing as everyone else, after speaking to him on the phone for over 20 mins he was finally able to communicate with the driver and said the driver was barely on his way and would take 30 mins, the person who was supposed to receive the arrangement had already left so that beats it.

I called early in the morning and asked if they could deliver an arrangement of flowers this same day and they said they will have it delivered by 1pm today. I even let them make the suggestion of arrangement so things would go smoother because it was imperative that it be delivered today. I called at 1pm to check and make sure everything went ok. Without even a phone call, they changed my order completely to something that was horrid and something that the receiver would absolutely hate and now said that they would not be delivered today, "things happen" but will be delivered tomorrow. I asked for a refund and after a long back and forth the agent put me on hold for 30 minutes until I finally gave up and tried to call back, then no answer. This business is not a Florist but a Go-Between. DO NOT USE THEM!

I ordered a funeral spray for my sister-in-law's mom's funeral in New Jersey. My wife and I live in Texas and did not attend the services. The arrangement was ordered on April 12th, and I requested that the flowers be delivered Sunday afternoon, April 15th. The visitation and services were held Monday morning, April 16th. I got on Avas Flowers website the morning of April 16th to confirm the delivery. I could not get a confirmation, just that the delivery confirmation was pending... That was the first red flag. I then called and finally, after holding for seven minutes, talked with Rayna, who said she had texted the designer and had not received a response, but that as soon as she did, she would contact me. I still have not heard back from anyone at Avas Flowers 24 hours later. Avas Flowers website leads one to believe that they're a local, family owned florist. This is not the case at all!

I ordered a very expensive bouquet of flowers for a team member as she very unexpectantly lost her brother. When ordering the flowers I said they needed to be delivered to the church in the morning in time for the 1:00 pm funeral. If I thought they could not handle it I would have used another flower shop. The flowers did not arrive at the church till nearly 7:00 that evening and, after numerous phone call to Avas to try to find out who signed for the flowers at the church that night, they never returned my phone calls. They said they would call me back with information but of course never did. I never did find out what happened to my flowers (well over $100.00 in cost). If this company can’t deliver when requested they should not give you the option of putting in a time of day... And the fact that they have a 24 hour window to deliver should be stated right upfront...not in some fine print after you order. Very dissatisfied and I’m out over a hundred dollars.

Boiler room approach with a $24 hidden fee nowhere to be seen on the website. You'll most likely accept at the final click of your purchase without noticing. You'll eventually find on your bank or credit card statement. Good luck calling, everyone you speak to has such a thick accent you can hardly understand. After explaining the BS, they simply say "sorry". The site "discount" codes work, however, you'll pay it all back with the hidden fees. I followed up with the local florist who fulfilled my order and they too are aware of the poor tactics they use. They also try and stiff the local florist by withholding delivery. Ultimately the local seller has to reject the sale until Avas sends the delivery charge. Overall, bad business, avoid if possible.

I ordered flowers that amounted to approximately $50 and they added a further about $25 for delivery and handling, this is fair... Their site and on these arrangements clearly said SAME DAY DELIVERY. It calculated the total and I made the payment. Later I got an email saying they tried contacting me, strange, I didn't have a missed call, anyway I called them back, and eventually spoke to a live person who put me through to another person, this individual told me because the florist is a distance away I need to pay a further $10 for the same day delivery. I was not happy as their site should have been correct or they should carry the cost of the $10.

My son sent us flowers thru Avas Flowers and they came wilted. There was no card (which he paid extra for) and no company name on anything. I had to call my son to find out where they came from. I called them and emailed them photos of the dead wilted flowers. They did nothing. I filed a complaint with the BBB and they said my son was refunded. He wasn't. Then they said they didn't feel the flowers were that bad. NEVER use these people. The flowers are bad and their customer service is worse. They have a F rating at the BBB. Filing a complaint with the Federal Trade Commission.

I placed a order (Peachy Keen Floral Arrangement) with Avas Flowers on 4/4/18 and they were delivered to my family member the very next day as they were supposed to be. When my family posted a picture of the floral arrangement on social media I noticed that the flowers were not the ones that I purchased. Avas have a policy where they are supposed to contact you if they do not have what you ordered which never happened. I called after their 24 hour time limit policy so they told me that the only thing they could do was give me 10% back off of my subtotal which was $5.19. My total purchase was almost $80. I was told that after they contacted their subcontractor they would give me a call back in 24 hrs which never happened and even after I gave them 48 hrs still no call... I had to reach out to them only to get a sorry apology and $5.19. This company is awful. I will never order from them again.

You sold flowers once but I’ll never give you business again. Avas, you give all florists a bad name. Shame on you. I’ll stop at Costco and deliver myself from now on.

My husband ordered me a flower arrangement that cost him $130. It was to be delivered to my job at La Jolla on our special day, Valentine’s Day. Unfortunately, the flowers never arrived. He called AVAS Florist several times that afternoon when he found out I didn't get flowers. It was impossible to get a live person on the phone, they only answer when you are placing an order to take your money, but after you placed the order, they transferred you to a machine. My husband kept leaving messages but never got a call back. We disputed the charges with my husband's credit card BOA but they said AVAS Florist insisted the flowers were delivered and wouldn't reimburse us the money.

I ordered flowers 2 times and they were never delivered. The flower shop they used also lied and said they were but nobody was even there at the time of the supposed drop-offs. Xavier Flowers in Fall River Mass are a bunch of scammers themselves. They actually lied to the credit card company too. The business should be closed down for good. I am contacting a lawyer to resolve this disgusting way of running a business. I can only hope more people see they are bad for businesses everywhere.

I purchased flowers on a Thursday to be delivered next day, Friday and paid for priority delivery before 1:00pm. Avas Flowers never delivered flowers, because local contracted floral site via Avas Flowers did not have the arrangement listed on Avas Flowers' website. I agreed to have the flowers delivered the next day, Saturday prior to 3:00, flowers not delivered again, call Avas and got the runaround. PLEASE DO NOT BUY ANY FLOWERS FROM THIS ESTABLISHMENT!!

I ordered a specific flower arrangement for my daughter after her surgery. I went to visit her and couldn't find my arrangement, it wasn't there because they sent something completely different and did not have the flowers I ordered for her. It was disappointing because we live in Florida and they are Florida plants. When I contacted the company they apologized and gave me a credit and it stated I could use this $20 credit anywhere in the US, and they would never expire. I received emails that I still had this credit on my account every month. I get an email last month that I have 0 reward points (this was a credit, not reward points) and there is no credit amount on my account. I called them about this and now they tell me I can have my credit if I purchase a high-end arrangement right now. I don't want one right now, and not necessarily a high-end arrangement.

I was just sending flowers to a person who had lost their son. I saw some beautiful spring flower and noticed several things - NO DELIVERY FEE blinking in the background - Another area on top said - put in this code — ** — for 42% off. I thought, well, that’s nice - kind of different and unbelievable but I can send a bigger, nicer bouquet with those 2 discounts. So, I merrily went through the process and found the most gorgeous flowers - filled out all the info, the recipient, my info and the handwritten card, then all my credit card info. I put in the code... And it comes up with an amount almost as much as the flowers says ‘delivery and other services’ - it basically doubled the amount of the flowers.

I tried to use the Avas website to order some flowers. After picking a bouquet, I'd hit "continue" only to get "Page not found". The "Contact" button it did not work. After trying to order two different bouquets, and getting the same message, I used the telephone. An e-mail, sent by Brian **, asked about my dissatisfaction. My details were specific. Some time later, I tried the website again only to get the same "Page not found" message and a contact button that did not work. This time I called and got a supervisor who promised that he would contact the IT Department. Today, I tried a third time and got as far as the checkout message before getting the "Page not found" message and a contact button that did not work. Avas Flowers are beautiful and their prices are approximately in line. Their IT Department sloppiness negates the good work of all the other departments. They will no longer worry about getting my business.

Thinking I was buying local, somehow I was directed to Avas. The website listing said delivery was free. I chose a $52.99 arrangement. Then I get the breakdown of what my card was charged. $52.99 of the flowers, $2.99 FOR THE CARD with a short message and who they were from, $9.99 delivery charge DESPITE THE FREE DELIVERY post and $15.95 SERVICE & HANDLING FEE - WHAT? Total: $81.92. By clicking "cancellation" less than 5 minutes after ordering, the site indicated the order could not be cancelled online. So I called the customer service number. Nope - no cancellation for my next day delivery order. The guy on the phone agreed to credit the card and delivery charges. Then I saw the flowers I sent to my sister. Grocery store bouquet. I was completely embarrassed. Plus - my sister tipped the delivery guy $5! If this is truly a family owned business, you all should be ashamed of yourselves. NEVER ORDER FROM AVAS!!!

I placed an order early morning for same day delivery. At 4:30 pm I selected the link in my email to check status of the delivery. I received "Your order is scheduled for delivery today". I opted out to speak to someone. I was placed on hold for about 10 minutes. The girls returned and answered the phone as if I had just called. When I said, "You have had me on hold checking status of my order." She said, "Oh yes Sandra. Hold just a moment." She returned and said my order was out for delivery and as soon as she had an update she would call me back. About 5 minutes later I received a text "URGENT - Please contact AVAS FLOWERS regarding your order". I called and was told that the flower truck didn't deliver enough flowers to the shop therefore they were unable to make my arrangement. They said, "We can get it out tomorrow". I said no, they will not be home tomorrow. Today was the day I needed them.

Ordered flowers to be delivered at our local funeral home for a close family member. This was not a cheap order and website guaranteed delivery would be made. Two hours before the viewing I was left a message on my cell phone that they could not make delivery until sometime the next day. TOTALLY unacceptable as the funeral was early the next morning. I will NEVER use this company again. Once you put your credit card number in they charge your account and they have got you. When calling the number they left for call back you are connected with someone who barely speaks English and could care less about how sensitive an issue this was for our family. A good lesson learned, stay local or call a local place in the area you want flowers delivered to. Avas Flowers are heartless and the guarantee for same day service is **!

The flowers advertised and ordered for my friends birthday were completely different from the flowers she received. They were also of poor quality and even the vase was wrong. When I saw the pic of what she had gotten I got in touch with Avas and asked them to either send out the correct flowers or issue me a refund, they did neither and only offered a 10% discount on my next delivery. Like that is going to happen. I have attached pics of the lousy flowers she received and the beautiful ones I had chosen and paid $70 for.

I ordered a tulip floral arrangement a month before visiting my mother in law in Phoenix over Easter. It was to be delivered Friday 3/30. As a meeting planner, I have used them in the past to order flowers for my clients. As this was a personal purchase and I was visiting at the time, I was able to see the delivered purchase. The flowers were small, wilted and the lowest of quality in their presentation. Highly embarrassed. Other family members who were also visiting commented on their poor quality. Again embarrassed as it was my purchase. In contacting Avas the best they would do is give me a $10 credit for future use. Why would I trust them with another purchase after seeing what they sent. They were very unhelpful in resolving the problem and definitely lost a valuable client.

I order flowers for same-day delivery, using Avas Flowers. However, two days later, I'm still waiting for them to be delivered. When I called the company to complain, they said that there was text on my invoice saying that it was out for "flex delivery," meaning it would be delivered up to 2 days late. However, this text was not clear and was very easy to miss. In all other parts of my invoice (and on their website), my order said same-day delivery. I will not be using them again. Moreover, the service charge was almost as expensive as the bouquet itself! Not worth the money at all.

I was promised, after emphasizing that I was looking for same day delivery of flowers and candy, that this delivery would be made that day (the day before Easter). With that assurance, I went to work and wasn't available by email or cell for several hours. Later, I saw several messages from Avas. I gave a call and was told that nothing was delivered that day. The flowers would be delivered on Tuesday (2 days after Easter) and the candy basket would be delivered at a later date. I was livid. If I'd known they could not fulfill my order I would have placed my order with another florist. By the time I found out, it was too late to send anything.

Avas Flowers is the most irresponsible florist there is. My husband died in November 2017. I order more than $300.00. And THEY DID NOT DELIVERED ANYTHING BUT THEY SURE CHARGED FOR THEM? IT WAS AN ORDEAL TO GET MY MONEY BACK!!! THEY EVEN OFFER TO GET THE FLOWERS DELIVERED to the cemetery a month later. I would never order flowers from them again. I will make sure that I tell everybody that I know in Lebanon and Indianapolis. Not to mention how embarrassing it was.

I ordered flowers today to be delivered by 1pm and paid the express fee at 1600. Today I get a phone call saying they had trouble with their delivery person and their designer on my order so they want to upgrade and deliver tomorrow. NO that's a NO. I paid for a service you offered and got the thorns. When I said cancel the order I get charged a service fee for canceling. This is not the way to do business.

I placed an order for flowers and chocolates for my Daughter-in-law's birthday on March 24. I paid extra for express delivery. On Monday afternoon I took a call and was informed the delivery was NOT made on March 24 because they could not find the address. I called my son who called them back with instructions. Yesterday morning on March 27, I called again only to find out it STILL had not been delivered because they could not find the address. That address is easily located on any GPS. After holding for 5 minutes I hung up because I was at work and could not hold any longer.

I'm LIVID! I ordered flowers on Saturday for SAME DAY delivery. It is now WEDNESDAY and my friend still has not received her flowers. They only tried delivering on Monday, but by then she was at work so they didn't deliver. I called them and gave them her work address and they STILL attempted her home address, so again they did not deliver. I called now and asked for my money back and they REFUSED! All kinds of excuses about how I messed up and not an ounce of responsibility on their part for their LOUSY customer service and misleading website! I spent almost $100 and they will not refund it! I think I will call my credit card company and have them revoke the payment.

I placed an online order for same day delivery from Ava's Flower Shop at 11:52 pm on Sunday 3/25/18 for same delivery on Mon. 3/26/18. It states flowers delivered. However they were NOT! As I write this review on Tues 3/27 flowers still not delivered! Spoke with 3 reps and was told "it's on its way!" Tomorrow I will call to request a REFUND! This company needs to be investigated. I just saw over 400 complaints on this company!

My experience with Avas was awful. I ordered flowers and candy to be delivered for my mother's birthday. The delivery never happened so I called. They gave me a second delivery date a week after my mother's birthday. No flowers on that date. I called again and flowers were delivered, just not what I ordered. So after calling and complaining two more times I was promised the correct order would be delivered. That never happened. I'm done with them. Don't use this company.

Worst experience ever. To some people this might be silly but the family Pet died. I couldn’t be there so I googled same day florist. This was the first one that I came up. I called to place my order to ensure that the arrangement I wanted was available. I asked if it was. I was told, “Yes.” They had all the flowers in stock. Couple hours later I got a phone call asking if they could swap colors on some other flowers from orange to yellow. I said, “Yes.” They could swap colors. I also asked if they would be delivered. I was put on hold so they could check with the driver. They said they would see if they could catch the recipient at home. I said, “It’s fine. You can leave them on the porch.” I was told, “OK.”

This is the worst arrangement that has ever been sent to a family member of my from a florist and was delivered by Avas. I ordered the Beauty in Bloom the premium arrangement for $74.99 + tax + extra delivery $9.99 before noon for a total of $104.91 and was a complete mess! The only resolve was a $8 discount for the arrangement being two roses short and after a manager got involve a $15 dollar discount. This was a birthday gift to my sister and was very disappointed that this arrangement meets their "recipe" for the arrangement and their refusal to replace or refund. Beware and be informed this can happen to you! This arrangement looks like a $20 at best.

Do NOT ever use them. They advertise same day delivery if placed by 1 pm. I placed an order at 10 am for my twin girls for their 20th birthday because they are away at college totaling $170. They do not contact me until 1:30 saying it will be delivered Monday which I immediately canceled the order. Also, there is a language barrier because his English is not good which takes the conversation even longer, and keep in mind I still have to get off the phone and get online and find someone else who can do their job better. But oh wait... they want to charge me a $15 service fee since I am canceling a same day delivery order that they can't deliver for another 2 days.

I was supposed to have a flower arrangement delivered for a funeral starting at 5PM. I called at 4:20PM and they guaranteed me that it would be delivered by 5PM. It was not delivered by 5PM and is now 5:30PM. The funeral is only 3 hours so it seems like they scammed us. We did not even get the flowers. I called to ask to speak to a manager. They put us on hold for 10 minutes too then say the manager was not available and would call back in which they did not. This company is horrible and would not recommend to worse enemy.

Ordered Easter Lilies as a gift. They are pictured with a pretty basket weave type planter. Recipient received Calla Lilies in a nondescript pot. Spoke with their agent who asked me to send in a picture of what I ordered and what was received and I was told someone would get back with me the same day...they never did! Also...they advertise "free shipping"...but tag on a $15 handling fee!

I am very disappointed in their customer service. I ordered flowers for my 91 year old grandmother for Christmas. Not only did they not get delivered by Dec. 20th as promised, they didn't get delivered at all. The local florist who is part of the Avas Flowers network says they delivered them but didn't. Avas customer service apologized for the error and were going to refund $10 in hopes of keeping me as a customer. It is now March 23rd. No refund and no flowers. Keeping customers is easier than getting new ones. Just do what you say you are going to do. It's that simple!

I do not live in Fayetteville and needed to order sympathy flowers for a friend who recently lost a loved one. I searched florists in Fayetteville and Avas Flowers came up first in my search and presents itself as being local. I searched the website and it presents same day fresh and discounted flowers. I placed my order and during the online order process discovered at the end they don't charge for shipping but they charge a service and handling fee of $15 and also a $2.99 gift card fee. Neither of which are clearly stated.

On Thursday 3/15/2018 I ordered a flower arrangement for my wife who works evening at a retail location. After calling 4 Groupon offers (different florists) and told me they could not deliver after 6pm, I found this company. First thing I asked was if they could deliver after 6:30pm because my wife works from 6:30pm to 10:30pm. They said "YES". In fact the order taker said, “Hhow about 7 PM”. I said perfect. I placed the order which was surprisingly much higher costs. The order was I believe either $54 or $59. After all said and done. It came to $84.92. I asked, "Why so much when you offer free delivery." She said there's a service fee. She said it's standard fee that every place charges. I haven't ordered flowers in a long time so maybe she was right, but then again the online website says it's 45% off + free delivery and additional 10% off. Let me say that this arrangement was NOT even remotely worth the $125 plus their service fee had it not been discounted!

Do not order flowers from this company!!! I made a mistake by not reading a reviews- they all horrible. Pictures online do not match the flowers they deliver! It looks cheap! Customer service is the worst. They don’t even apologize or take responsibility for their action! Never use them!!!

I ordered a bouquet on March 13th to be delivered today, March 19th. After several attempts to get a delivery status that was more detailed than "being delivered today". I called 877-638-3303, I spoke with Rena. After several attempts to get her to tell me whether or not the flowers would be delivered today, she finally said "no, we do not have a delivery truck for that area". (Speaking in broken English.) How do I make sure my account is refunded? I will never order from them again. You would be wise not to as well.

I ordered a Peace Lily for funeral of out of town relative. Incorrect information on card. No one knew the incorrect name of person sending. "Uncle Bud." There is no Uncle Bud in the family or any friends. I called to see if I could figure out what happened but they first accused the funeral home of the mix up or discarding the card. Then they went to their recording of my order and said that they had put the incorrect information down. I asked for a refund but they declined because they said they delivered the correct product! Very dissatisfied. I will try to file a dispute with my credit card company.

When a floral delivery company takes your money you assume they will actually perform the job you paid them to do. Not so much with Avas Flowers... They charged us over $100 for an order that was supposed to be delivered on 2/15/18. Granted with Valentine's Day occurring the day before, I can see how things might have been delayed but after being verbally told that our order would be delivered twice, we came to find out it never was. Now, over a month later, we finally did get a refund but the time I had to spend on this was ridiculous. Avas Flowers advertises they are a local florist they are NOT - they are worse than FTD.

Dreadful company. We ordered flowers to arrive at my grandparents' home the next day where my family was holding vigil as my grandpa died. The day of scheduled delivery they called to say that my bouquet "just so happened to have been left in their truck" and would be delivered the next day instead. My husband explained why we wanted the flowers there that day and to please either deliver them or refund our money so we could order flowers from elsewhere, since the delay was due to their own mistake. They refused saying we could either cancel it for a fee or pay $10 to have them delivered right away. Really an insult. He hung up on them and they called back 10 minutes later and said they were still going to deliver them late, the next day, but that they'd "upgrade the bouquet." Look at the flowers I ordered, and then the "upgraded" bouquet my family received a day late. You're a horrible company, Avas Flowers.

I am livid! This is the worst company ever! I ordered sympathy flowers for a coworkers son and I was promised that the flowers would be delivered in time for the funeral. When I saw the invoice had a different delivery time. I called the company and they assured me the flowers would be delivered on time. Well today they call and say they only have one vendor who can deliver by the required time but they need an additional $81! I was so pissed and the CSR kept apologizing to me and I told her to just stop it. I was hijacked and had no other choice this late in the day. I asked for a manager and she put me on hold for so long until I kept asking her if she was there. I finally just got so pissed that I paid the extra money and hung up the phone. I will make sure everyone knows to never use this company!

Wanted to call local flower shop in Concord NH area to send flowers to my aunt for her birthday. Called Avas as it appeared to be local. Ordered flowers for SAME DAY DELIVERY as they stated that they would be able to do. Should have been smart when they wanted to charge for a birthday card that they were not a good business to deal with but I was in a rush and ordered anyway. When I left to pick up my daughter at school they called my house claiming there was a problem. The number the woman gave was different than the number popping up on my phone. Since I could not make out her number after many attempts, I called the number that popped up and it was not in service.

I've ordered flowers from Avas Flowers twice and both experiences have been terrible! The last experience was a flower order for a funeral and the flowers never arrived. I called the company 4 times and was never able to talk to a manager. This is not a local company or even a company that cares about the customer.

I was ordering flowers, as a thank you, to someone in a nearby mountain community. The Avas Flowers' website gave me the impression that they were local florist in that community. First lie. I asked for same day delivery on 3/7/18. Two days letter, I receive an email stating they had to substitute my order and would be delivering flowers on 3/10/18. Additional free box of chocolates for my inconvenience. It is now 3/15/18 and nothing has been delivered even after I contacted Customer Service 3 times. They will not give me an estimated delivery date. "We'll notify you when flowers are delivered." I have always used 1-800-FLOWERS with no problems, but I like to support small, local businesses if available.

I ordered a " Spring Basket" for my daughter's birthday, spent $100.00 + and what she received and what I thought she was going to receive were two totally different things. This company lists a toll free number that does not work, they are not local and they did not deliver what I thought I ordered. I will NEVER use this internet company again! I thought they were a local florist located in my daughter's community. They are just a website placing orders it appears.

On March 13, 2018 I located (what I thought) was a LOCAL florist as it was advertised they were in Whitewater, WI. I wanted to order an arrangement and a few balloons for a relative's birthday. The Avas Flowers' rep took FOREVER on this call - he was PAINFULLY SLOW! He kept apologizing like he didn't know what he was doing and apologize for the long delay. He kept asking me the same questions over and over. I tried to be patient but the call went in this order AS DIRECTED by the Avas Flowers' rep: 1) My name & Email Address. 2) Where the arrangement was to be delivered. 3) What type of arrangement I wanted (including a plant and 5 Mylar balloons). 4) What I wanted to put on the card that accompanies the delivery. 5) My credit card #, exp and 3 digit code on the back. 6) My billing address.

They shipped flowers to wrong address then told me I had pay local designer to go pick them back up and take to correct address! They say family business but guy in customer service didnt even speak English well for sure overseas! Should just dealt direct with designer!

Flowers were not what I order. Completely different... I wrote to them and they did nothing to help me. Told me the flowers were what was in the description... Clearly it was not. I showed them the picture of what I got and the picture what they showed on their website... And still they told me, "No, it's the same." Are you kidding me. Never buy from there. Horrible customer service.

I placed a funeral piece for a one day wake in Manchester New Hampshire. The cost was $172.50. The funeral piece never arrived. No explanation, just a full reimbursement... totally irresponsible and far from a caring florist. Never again.

I placed an order for flowers on the morning of 01/29/2018 and canceled the order on 01/29/2018 at 9:53 PM within 24 hours as their cancellation policy states. I contacted them multiple times to cancel and did not receive a response. I am requesting to be refunded $66.93 which is what I paid for the item.

I am so upset, my sister who I haven't seen in a year, turned 41, I was really wanting to surprise her for her birthday, so I picked out a specific bouquet with her favorite colors, a box of gourmet chocolates and a card to be delivered the day after her birthday, since they are closed Sundays. As soon as she got the delivery she messaged me to tell me how pretty her flowers were, and when I asked if she liked her chocolates, she was confused.

Ordered flowers and a balloon for my girlfriend so she would receive them at work. Paid extra to ensure it would be there before 1 pm. In short, they didn't deliver on time, school closed, my girlfriend went home, and she didn't get the flowers until the next day, and there was no balloon! I could have given her flowers after work for half of what they charged me. I called asking for a refund, but all I got was a nervous young lady (Sophia) who claims she is the highest in the company I could speak with, and that there was nothing she could do to help me.

Ordered a floral arrangement for my mother on March 8, 2018. Website said same day delivery all over it. Plus up to 45% of some items and free shipping. Received the invoice which charged an additional $15.95 for handling fees. Then the invoice said the delivery may not occur on Saturday as I had requested. So much for guaranteed delivery. I then received an e-mail which notified the flowers had been delivered. I called my mom who said the flowers never arrived. Called Avas Flowers back. Was told the delivery person knocked on the door but received no answer.

Ordered the “Deluxe Luxury" upgrade for a floral arrangement for a friend in Wisconsin. The flowers delivered were a grocery store quality arrangement. Stems just stuck in a vase nowhere near the advertised photo. There was no “arrangement”. My children gave me prettier bouquets when they were little. Certainly not worth the $85 I paid. I contacted the company asking for an explanation. Certainly there had been a mistake. This wasn't $85 worth of flowers. Perhaps they sent a normal arrangement by mistake. I have received three condescending emails. The first asking me for a picture of “this beautiful arrangement”. Their words, certainly not mine. The second basically said “sorry you're unhappy with this lovely arrangement” (again their word not mine) but too damn bad.

I order flowers on Friday for my daughter’s birthday. They guaranteed that they would be deliveries by 7 pm Atlanta, Georgia time. I called repeatedly, I got overseas people on the phone that were rude and disrespectful. They told me that there was no supervisor to get to and that they were in the America, in New Jersey. Finally, one person said they were overseas and could not doing anything to help me. My daughter’s birthday was ruined and she has no family in Atlanta. TERRIBLE business!

See the two pictures of what I thought I ordered and what my friend received. I ordered a $50 bouquet which was loaded with colors and at least four types of flowers. What we go looks like a $10 hospital gift shop arrangement. It came with 3 roses and two stems of cheap filler flowers. When I sent pictures to complain they said it met "standards for substitution." When I complained more they said they were sorry for my dissatisfaction and offered a $10 in store credit. I will NEVER use them again and I hope you don't get taken for the same scam of advertising a beautiful product and then switching it out for a cheaper version to increase their profit margins. They are a total scam operation. Do NOT use them.

At 2:15 p.m. I ordered flowers to be delivered by 7 p.m. of the same day. I received an email at 3:30 p.m. saying they will not be able to deliver until the next day, but will send twice the amount of roses. I had to get mean for a refund and was placed on an infinite hold when I asked to speak with a supervisor. While on hold, I was somehow joined with another lady who was a customer complaining that her party did not get their flowers delivered. THIS PLACE SUCKS THE GOOD TIME OUT OF A PARTY and MAKES THE BEREAVED SADDER!!!

I ordered flowers from Avas today and received a call 2 hrs before being due to be at the funeral home stating they would not be able to deliver the flowers to the funeral home until the next day of the funeral. Seriously will not be delivering my order of $150 till next day of funeral! I canceled the order and they wanted to charge me for an order fee. BEWARE of this company. The floral shops say they are CROOKS and not reputable.

Order a $159 arrangement for my Aunt’s funeral. The absolute worse flowers of my life. They came dead, sent them a pic and they told me how beautiful they were. Family left at funeral home as they were so bad! Never will I order from them again.

After requesting a delivery of flowers to an address of a friend I received many texts asking to reconfirm information about the delivery many times over even after verbally speaking with a customer service representative by which many aren't good English speakers. Permission to cancel the order was denied and so was the allowance to speak with a supervisor. I will not order with this company in the future nor do I advise others to.

I can not emphasize enough to NOT ever use Avas Flowers!!! I ordered an arrangement for my daughter's birthday, I upgraded to deluxe, bought a special vase and birthday card. When the arrangement showed up it had 7 flowers in it, you could see right thru the arrangement. No birthday card!!! When I called back to speak to someone had a very hard time understanding any of them!!! They insisted the order was filled according to my directions which was NOT true!!! After speaking with two different floral shops to send her a new arrangement I was told by both shops they never accept orders from Avas Flowers. They are a very shady and dishonest company!!!

So embarrassed when I saw a photo of the "Deluxe" arrangement I sent to a friend in the hospital after a serious car accident. It looked nothing like the photo. A five-year old could have made a better arrangement. They refused to refund, my only option was to send allow them to send another arrangement--a week later. DO NOT USE THIS COMPANY.

I will be posting this as many places as possible, as well as contacting the Better Business Bureau. I ordered an arrangement and balloon was charged 85.93. Received an email stating they could not fulfill my ordered and they would be upgrading me to 2 dozen roses and candy for my inconvenience. I called and asked the agent to not send candy since the recipient could not eat and I wanted something comparable to what I ordered.

I was very unhappy with the "similar" arrangement my daughter received. She received the vase pictured on the right with 1 rose, 3 closed tulips and baby's breath. The arrangement is messy and sad looking. What was ordered was the bouquet on the left. Such a disappointment for $55, I will never order from your service again. Do not fall victim to this bait and switch.

I ordered flowers for my sister, unfortunately I had been provided the wrong address. When I was notified of the error, I immediately called, the rep stated she informed the driver and the flowers will be delivered the following day to the correct address. They were not, I called Avas flowers and they told me I was out of luck and would not help me get the flowers to the correct address even though I followed THEIR policy and provided the correct address in ample time - horrible service and they lied to me and did not care.

When ordering flowers for my mother in law, I purchased an $80 arrangement with express delivery (delivery before 12 pm that day). I first had to call because the flowers did not arrive. The flowers arrived the following day. The order received looked nothing close to the flower arrangement showed online. When calling to express my concern, they said to email a photo over to their contact center. I received an email back stating that the flowers were in their “guidelines”. Every reply I sent back I was tossed to someone else in their department. Finally after going through 3 people, one of the executives emailed me back. He had nothing to say but it won’t happen in the future. I’m so disgusted and will never order for them again.

I ordered flowers for a loved one's funeral service and upon arriving I learned that the floral arrangement was not present. After conferring with the funeral director, I was told that the flowers weren't there. The service representative told me that the deceased signed for the flowers. Which of course was impossible. I was given the run around for 4 days and they continued to say that they were delivered which is untrue. This has been the worst experience ever. I will never use them again.

I had a very poor experience with this company and I take partial blame - I should have researched the reviews other than what they have posted on their site. They have many many terrible reviews! I ordered an Elegant Bliss Basket (which you can find on their website) for my uncle's funeral. I know that most florists reserve the right to substitute so I made it clear to the person taking the order to please NOT send a Peace Lily if there was any substitution because I do not like them and therefore do not want to pay for one. If it was in a mixed basket with other plants/flowers would be the only way I could tolerate it. What did they send? A nonblooming tired looking Peace Lily!!! Not a mixed basket. Just the Peace Lily.

I used Avas to order sympathy flowers on March 3rd, 2018 based on their ad saying SAME DAY delivery. The flowers were for family members who had gathered from miles away to be with their dying parent. Upon the death, they decided to hold a family memorial service since they were all together so thus the urgency for flower delivery from us who were 1000 miles away. On the email confirmation from Avas, there was a tracking button which provided info: March 3, “out for delivery” which later added “waiting for driver delivery confirmation”. March 4: “redelivery” then added later “waiting for driver confirmation”. BTW, some family members were in the home both days. At noon, I called and asked assurance the flowers were being delivered, Mellissa to check and call me back. No call back so called again at 3:45, Iva to check and call back. Again no callback, called Jake at 5:30 and said cancel the order which had still not arrived.

Worst experience ever with any florist. Ordered an arrangement for same-day delivery was received three days later… Ordered an arrangement in purples for a somber occasion and recipient received pink roses which was totally inappropriate for the occasion. On a $64 order all they would do was refund four dollars and change… WORST CUSTOMER SERVICE!! ZERO STARS!

I ordered flowers for my sister the day before they were scheduled to be delivered. There was plenty of time allowed to be notified if something may have gone wrong. I believe this place to be a scam. I happen to come across several bad reviews AFTER ordering the flowers, but was hoping it would still be right. I will never use this place again, and when I called them to ask for a refund, and to inquire about the delivery they told me there was nothing they could do until they spoke with their "designer". I will never use this company again. Very Disappointed and I have never had trouble with anyone else like this!

I ordered my friend a beautiful flower arrangement for her birthday. Since I couldn't make it to see her due to the weather, I thought some pretty flowers would brighten her day. So I ordered an arrangement of pink and purple flowers with a green vase. They called to tell me they couldn't fulfill my order for the day selected, it would be a day late... then that they couldn't offer the flower choice I selected BUT would upgrade for free and find something as close as possible.

I too was sucked into thinking I was ordering from a local Florida florist. I was very specific about what I wanted since my Mother has macular degeneration and can only see specific colors, red, yellow and orange. She received blue and purple flowers which is what I specifically asked NOT to have. So what she sees is a bouquet of grey flowers.

I bought a Sympathy Bouquet of flowers from Avas Flowers, for my niece's funeral home and it showed up totally not like the picture, for $92 you would think that it would have been a nice arrangement, it was horrible!!! I have called Avas Flowers, emailed them, sent a comparison picture side by side, to show how horrible they are and all I did for the past week was get harassed by them stating, "Well that's what the "recipe" you ordered"- I did not order a recipe, I ordered a well-rounded bouquet of flowers! All they kept saying was, we see that it's fine, I was so appalled and then they offered to put a lousy $5 back into my bank account.

I should have been more suspicious than I was. When just ordering the bouquet, I saw that they charged $2.99 for the card. Odd. I foolishly proceeded, because I was tired and wanted to get it done. AFTER my credit card had already been processed, I noticed a $15.99 "Handling Fee" appeared on the final invoice. They had stated "No Delivery Charge." This was a sneaky way to gouge me. I emailed Avas, asking them to remove this fee. They refused. Avas has also paid enough money to have its website appear first, with it customized to look like a florist local to that area. FALSE. It is located in Mahwah, New Jersey. Everything about Avas is both deceptive & fraudulent. DO NOT EVER USE AVAS!!!

I was looking for a local florist in Durham, NH. I placed an order online via Avas Flowers due to their claim that they are local. I called after placing the order to talk about the details of the flower arrangement, and discovered that they are not local at all. I asked for the phone number of the flower shop that would be creating the arrangement, spoke with them, and decided to place my order directly with them.

Extremely poor service; lied about delivery - I am writing to warn customers who are not aware that this company is not a local florist. I ordered a sympathy bouquet to be delivered yesterday. I received an email stating it had been delivered yesterday afternoon. I found out today that it was not in fact delivered until 2:00 today. Use local florists you can trust.

I had ordered flowers for my Father's 70th birthday through Avas Flowers. The ordering went smoothly so I was anticipating a happy Dad. However I did not hear from my dad until a few days after his birthday and he informed me he had received flowers but was confused because the flowers he got were obviously for a man’s lover. I contacted Avas and they continuously cite their return policy. I am angry and frustrated as there is little concern for the mistake they made, just as long as I am informed that they have 24 hour return policy. I am not trying to return anything and am upset that this is their suggestion for their huge mistake! Who sends red roses to their father on his 70th?

I order roses for my wife for our 43rd anniversary to be delivered on our anniversary a week in advance, they were delivered the day before and they were all bruised multimedia layers deep. I contacted them and they said they would send more then and be delivered the following week and again not on the day promised, half of the rose this time had most of the petals pulled off so there was not much left and the leaves were falling off a sign of aged flowers. I paid $108.00 for bad service and bad flowers, they told me delivery dates were out of their control, I guess flowers are out of their control as well. I asked for a refund but they will not do that so I am left to expose their poor service and flowers. Besides this they have false advertising.

Flowers arrived at 2:30 by Outside Delivery. The box was brought in with other packages and thrown in a pile. Flowers were dry, wilted and 3 heads were rotten. When I was able to finally cut them from the box, I had petals, leaves and debris all over the floor and counter. It was a SLAP in the face to receive this junk. I have worked in flowers for years and had I gotten them from a legitimate flower supplier, would have trashed them and asked for a refund. This was the biggest disappointment I think I have ever gotten. If you value your relationship with your partner, DO NOT TRUST THIS COMPANY. Lesson learned and acknowledged!!

On the 22nd of February I ordered a dozen pink Roses for my sister's birthday today the 27th to be delivered to her. She is 4 hours from me. At 1445 I called Avas Flowers to find out where the flowers are. After speaking to numerous people. I find out they will not be delivered until tomorrow. Unacceptable. Poor business practice. Too late to order from another company. My sister's birthday is ruined.

We all order flowers a few times a year, so it probably represents a very valued consumer need. If there was a funeral. Would you want your flowers sent the day AFTER the funeral? Well, for me. It was Valentine's Day 2018. I called AVAS the DAY BEFORE VALENTINES DAY (February 13, 2018). I specifically said that it was imperative to have the flowers sent THAT DAY! Well the manager called me later in the afternoon and APOLOGIZED, he had gotten busy. Was there any way they could deliver it the next morning. I tried to be flexible and nice, so I said it was okay one ONE CONDITION: THAT MY DELIVERY WAS ON THE FIRST TRUCK DELIVERING ON VALENTINE'S DAY. He thanked me and promised me that they would be on that first truck.

I was on the Avas website ordering flowers on February 26th for my Granddaughter's 21st birthday tomorrow February 27th, The website advertised a sale with 45% off, free delivery, and an extra 15% off with a code. I wanted a 21st birthday balloon so I called their number and asked if they had 21st birthday balloons and they said yes. I was going to go back to the website, but the salesperson said that he could do it for me. My items were flowers at $41.99, the balloon at $6.99 and a card at $3,99. Total was $52.97. I was told that they would e-mail an invoice and when I received, there was nothing itemized with prices and a flat $73.49 charge. No explanation. I called their number and spoke to someone who deliberately acted like he didn't understand the reason for my call acting confused as to what I was inquiring about.

I ordered flowers for an employee who was leaving our establishment. Ordered Feb 8 for delivery Feb 9th before 1pm. Paid 9.99 extra for that service. I never received any confirmation of delivery. I inquired with coworker, nope nothing delivered. Contacted customer service - delivery was attempted but business was closed. Never stated what time they tried. The office closed at 12 but was occupied until 1:30. No one knocked and no notice of attempt left. I requested a refund but because they "say" delivery was attempted they can only redeliver.

Ordered flowers 2/24, Saturday, AM, website stated SAME DAY DELIVERY, flowers were not delivered until Monday 2/26. I text after flowers were not received on Sunday and received response that driver was out to make delivery but had not confirmed that he delivered them, I called Monday wanting a refund and they only offered a 10% discount, stating they don't deliver on Sundays, that was not on website. Services were in Porterdale, I specifically searched for a florist on Porterdale and was given Avas Flowers in Porterdale, DO NOT ORDER FROM Avas, they ruined the service by not delivering as on website. Terrible service filing disputes with credit card to stop payment.

I placed an order for a Funeral, and it was supposed to be free shipping but the bill had a handling fee of $15.95, so right off the bat that was false advertising. When I questioned them about it they had a million excuses, and told me I was still getting a great deal. Then the purchase I did make out of desperation, I needed it ASAP. It was a "Same day Delivery" purchase according to their website. It was supposed to be delivered before 12:00 PM on 2/23/18. They contacted me on 2/23/18 in the evening to tell me my order couldn't be delivered, and it would be delivered on Tuesday 2/27/18. I explained that this isn't acceptable. It's for a funeral, and I asked that they cancel my order. They refused to cancel my order. I repeatedly asked why can't you cancel it, and all they could say was, "I just can't." No explanation. They also would not let me speak to a supervisor. Horrible company. Never again!

I ordered overpriced flowers to be delivered to a friend of mine in Oregon. I live in Illinois. Ordered them online with the CORRECT address and APARTMENT number (I have the printed receipt to prove it) and as of today, Tuesday, THEY ARE STILL NOT THERE. Since Friday, they have lied, came up with poor excuses and after calling several times, no results. One of the excuses was that the local florist who apparently produces these flowers, well, it is their fault. Ok? Give me their number and let me resolve this with them. No can do. Apparently these business want to remain anonymous. That is a first and truthfully, I don't blame them. I would not want anyone to know me or my business if the service is this bad. DO NOT USE THIS SERVICE if you actually want to have flowers delivered on time. By the way, you can't cancel your order either. According to Customer Service, they are not allowed to do that...

Used Avas because they had good reviews on their page (which are phony) and they appeared to be local (they’re not!). I received no invoice or e-mail confirmation. I had no way of knowing if flowers arrived, & the flowers were not delivered in a vase with clear wrap, they were in a brown box! Just what your wife/girlfriend, etc., doesn’t want! I will never use them again! They could care less that I was dissatisfied!

Placed an order for flowers and within 10 minutes received an email that they would not be delivered on that day and this was on a Friday. They stated they could deliver the flowers on the following Monday. I immediately tried to cancel the order which was completely impossible. They never delivered the flowers. They charged my credit card plus an additional $16 that was not discussed on the website. Almost $100 and no flowers. I have contacted American Express and they are filing a claim against the company. Do not use this company. It’s a sham and a scam. They are not a locally around United States company. When you call the number, these are barely English-speaking telephone operators.

I was looking to send flowers to a friend in the hospital that is out of state. I looked up "local" florists for her city and state and Avas flowers came up. LIE #1. They are NOT a local florist! I even asked the guy if he was close to "the hospital" and he said "yes". I also mentioned to him that the website said there was a code for free delivery, But that I could not order from the website as I was not sure of the exact address. And asked if I could use the code for free delivery on the phone and get free delivery. He said "yes". I went through the ordering process and when it came to the end and I gave my CC # he gave me a total (which was the flowers I ordered. Even ordering the deluxe version as I was not going to have to pay delivery charge). I then headed to work.

I ordered these flowers online the day before my aunts funeral. I made sure I got it in on time and when I called the next day to find out if they had delivered them they informed me that they couldn’t do it because they couldn’t find anybody in the town that the funeral was at to have the flowers done. I am so disgusted because I could not get up to my aunt's funeral because of the roads and the weather so I wanted to at least have something from my kids and myself at the funeral and they couldn’t even do that. All they could say was, "We are sorry. We can have it delivered to her home." Really. She just passed away you idiots. Do not order from these people. You will regret it. They are the worst!!!

I found this website that said they could deliver that same day so I decided to order through them for my mom's bday. The order total came to $38 And I completed the checkout and then on got my paid invoice which there had been an additional charge for service and handling for $15.95 but it didn't say that before I completed the checkout. I called them and told them they have unethical business practices and they argued with me. Then a few hours later I got an email saying they won't deliver that day but the next. I called them back and said I want it delivered today as promised. They didn't care at all when I called to complain. They said they already waived the $15.95 fee and that was good enough. Lastly, my mom got her delivery the next morning and it looks nothing like I ordered. This place is a scam and I'll be calling my bank. I have attached pictures of what I ordered and what my mom received.

I ordered early morning for my daughters birthday. About 3 I asked her if her gift showed. She said no. At 5 I called them, 10 min. on hold, I called back, on hold another 10 mins. to find out they can't DELIVER for 3 more days. WTH. So now no gift showed up for my daughter, she sat all day waiting for something to be delivered. Thanks for ruining my daughters birthday surprise. Never again.

On 2/17/18 I ordered and paid $81.13 online to Avas Flowers for an all white sympathy arrangement to be delivered on the same day. I was called back saying they did not have the exact flowers, but would offer something of "equal or greater value." I agreed. Then they stated that they could not deliver the arrangement that day. Below are photos of what I paid for and what was received. How does a floral designer substitute red roses and purple flowers on an all white sympathy arrangement? It looked like a cheap grocery store bouquet, not a $69 arrangement that was ordered not to mention a $15 same day delivery charge that was not honored. Customer service was rude and unwilling to resolve the issue except for a 10% credit which was not acceptable.

Took an order promising same day delivery - also sent me email confirmation for delivery -- without delivering it! I have been calling numerous times - and been put on hold for hours too without any status. They just say... "We need to ask our designer, need to check and let you know etc etc." It's a nightmare. I wish I had seen reviews earlier.

My boyfriend placed an order for delivery on Feb 12th for Valentine's Day and I have yet to receive them. When communicating with them...I don't think this company is even based here in the US. Very disappointed he wasted his money.

I ordered 8 stem "Birds of Paradise" for my elderly aunt in Connecticut. They were delivered but after 2 weeks & 3 weeks they never opened and now just beginning to shrivel without opening. I called Avas and told them and said I would give it one more week, still nothing. 21 days later called to ask for a NEW delivery for better customer service, they refused unless they delivered the same flowers. NOT INTERESTED. How can one deliver closed bud flowers and expect them to flower in 48 hours? This is a tropical flower. DISGRACEFUL COMPANY.

Lying cheats offer free delivery then charge $16 handling after getting your credit card info. They slip it in on the last page hoping you won't notice. Be warned, handling charges will pop up at the last minute despite your 20% off coupon and free delivery click bait to drag you in. Now a scumbag has your credit card info and your personal info. No way to clear it out even though you don't complete the sale.

I placed an order for a particular flower arrangement to be delivered on a certain day and time. I was told I would receive a notification when the delivery was made. I never received a notification so I called the company to find out why my arrangement wasn't delivered. The very rude customer service rep told me there was a problem with getting my flowers and that they would "try" to deliver on the next business day. I asked why they didn't call and tell me earlier so that I could have had time to either change my order or cancel and call a different florist. He had no answer for me and said he didn't know. I told him that since they did not fulfill their end and did not deliver my flowers, as promised, that I would like to cancel my order as I no longer needed flowers to arrive a day late for a special occasion.

I chose Avas Flowers specifically because I like to support family-owned businesses. I found them online, but didn't place an order online – instead I called to discuss floral options with a salesperson. This was a very special, very important arrangement for a cancer patient. I wanted the biggest, brightest bouquet of carnations (the recipient's favorite flower) that I could buy for my budget. I even asked if we could forego the vase in order to afford more carnations in the arrangement (and have them wrapped in paper or plastic).

I ordered a flower arrangement from Avas online because it advertised same day delivery. They did not deliver same day, and only notified me the next day that the flowers would be delivered three days later. I called to try to cancel the order, and the customer service rep kept telling me they could not be cancelled. Terrible service. Will never order from them again!

When we placed this order on Friday, 2/16, we were told that it would be delivered on Saturday 2/17 by 11 am without a problem. There was no hesitation in placing our order. There were plenty of other flower shops to choose from, but we were confident that Avas Flowers would be the perfect fit. We ordered a large red and white floral spray ($197.90 was our final total). These flowers were ordered for a very dear family friend's memorial service. We couldn't make the service due to being out of state and having other obligations, but we wanted to be sure our family sent our condolences with a beautiful arrangement.

I ordered flowers and chocolates for my girlfriend for Valentine’s Day. I ordered with ample amount of time due to a busy holiday. They promised the order on February 13th. I did not receive until the 15th. On the 14th I emailed to cancel my order and didn’t hear back for 3 days. And when I did they basically said, "Too bad we don’t guarantee anything and no refund." Very disappointed with customer service, lack of professionalism, and overall quality. There are many other flower places that are spot on and blow this company out of the water. Don’t waste your time ordering from this sorry company.

On 02-12-2018, I ordered TULIPS, which were listed as in stock on their website, for delivery 02-14. On 02-13, I received an email stating that my order was being changed to ROSES which I did NOT want. On 02-13, I called and emailed to cancel my order (I have phone logs and a copy of the email) - this was within their allowable cancellation period. Despite this, they delivered ROSES and refused to refund my purchase price. I explained to their billing department that I have copies of the email and phone logs, but they don't want to hear it. They state that their policy is that they can change color and style.

We ordered a $200 flower arrangement to be sent to my best friend's memorial service. They texted us 1 hr before it was to start to inform us that they could not finish on time... We said, "Ok can you get them there an hr late?" After 20 minutes or more wasted they inform us they are out of flowers!!! They offer to send a plant instead! A PLANT!!! I call and they say they are sorry hope this doesn't happen to you again. What? How many times does a person die??? They offer to send a fruit basket to the family instead... At our expense! What?! I am devastated to say the least!! There is no way they could make this right!! They could have called yesterday and given us time to contact a different florist!! This is unforgivable, unbelievable and beyond!!! Don't ever use this company for anything!!! My heart is broken!!! They offered a partial refund!!! Are they nuts!!!

We all learn from our mistakes and ordering from Avas was truly a big one. I was lured to their website as I earned points from a previous delivery but I could not use those points until I reached another level. Then I was pleased to see that my order would include “free delivery”... I didn’t notice the small faded print that stated taxes and other fees could apply. After I made my selection and got to the checkout there was a $16.95 charge for "shipping and handling," I should have stopped there but in need of this delivery on Valentine's Eve I pressed submit anyway. My total was nearly $92 and I had upgraded my order of Roses and Carnations based on the picture provided.

I have never had such a hard time ordering flowers not only was I constantly put on hold to check and see if they could do blue vase, etc... It was a nightmare and to top it off it was not what I ordered. It look liked garbage and I paid 100 dollars. I wanted a blue. They gave me a clear. I wanted baby's breath and they gave me none. I can go on and on about how bad they were. Then I sent 4 emails with my phone number and finally got a email to contact them. I even sent a picture of how they didnt do what I asked and it looked like crap. This is not a family business. It's a online ordering. So instead of sending my sister the flowers I wanted they wanted to give me 10 percent on future order. I told them there will be no future order so no need to give that to me and that is all they would offer. DO NOT USE THEM. I don't normally write reviews but I don't want anyone to get suckered into using them... I should have read the reviews first.

My parents ordered flowers for me to be delivered on Valentine's Day. The flowers arrived TWO days after Valentine's Day. I was on hold for over 30 minutes when calling in to inquire about the order, was told that someone would call me back the next day between 6-7pm... Never received the phone call. I would not recommend this florist... EVER!

I called to order flowers from MI. I thought I was calling a shop in Naples FL. After ordering, something just didn't seem right. I called to cancel and was placed on hold several times until the calls would time out. I was told I could not cancel the order ($75 for 10 tulip stems). It was for the next day, so I didn't understand why it could not be cancelled. It is a call center in New Jersey. I spent 75 minutes on different holds. Finally they agreed to a partial refund of $59. We'll see.

Nice flowers. Horrible customer service. I ordered tulips, they substituted roses. This did not work for me as my wife is allergic to roses, so she could NOT keep them. This was not a matter of choice as she had an immediate allergic reaction to them. The first representative I talked to offered me a 50% refund and would not budge on that. I asked for tulips when they became available – no. I asked for an alternate delivery of something else – no. She kept trying to quote policy from the website. She even suggested I was at fault for not notifying them in advance she was allergic to roses. I told her I was angry and that I would call back. So I reviewed the policy online and called back. The second representative also offered nothing to compensate me and finally I was forwarded to a supervisor. He asked me what was wrong with the roses I received.

I would not EVER recommend Avas Flowers or even order from them ever. I had ordered a bouquet of floral arrangements for a significant other on 2/13/18 and it said same day delivery and suppose to be delivered 2/14/18. Yet it wasn't delivered and said rescheduled for 2/15/18. Still wasn't delivered. I called them since 2/14/18 to ask about the status and they told me they had to get a hold of the designer and driver. Never had a response because apparently they didn't answer so the lady on the phone told me that she will call back to give me an update and she never did. Then today 2/16/18 which is 3 days later I called and they said the item was delivered but I said how when the school is closed.

Paid extra fee for the timed delivery. Arranged the order few days prior to make sure the flowers will get there on time for Valentine... and no flowers for my fiance. Help! They are criminals and scammers. I ordered flowers for my fiance on Valentine's Day and was promised delivery on that day. As of this writing, I am out $106 and still have no flowers. I will not let this rest. There are thousands of consumers in the same position. This company has scammed so many people. I will escalate this case to all instances I find eligible.

https://www.avasflowers.net. I placed two orders where a delivery was missed. One was flowers for my best friend's father's funeral. They had 3 days to deliver a "same day delivery". The 2nd was Valentine's day flowers for my niece. Again, 4 days to deliver and nothing arrived. No call, no email. I called them and got "we were busy delivering other people's flowers" and "we'll get around to it". I asked the gentleman to return the $18.99 "shipping and handling fee since it was not delivered as promised. The request was refused. Avas Flowers is NOT a company that I would do any business with if you expect their "Satisfaction Guaranteed" promise and any delivery dates to be honored.

Ordered flowers and paid for delivery before one pm. They were not delivered. I was not able to contact the company until the next day. At the time I talked to them, the flowers had still not been delivered. I told them that a next day delivery was not acceptable and requested a refund. They were unwilling to do that and suggested that they might refund the extra amount that I paid for express delivery. Their attitude was that they didn't care.

I ordered flowers last week to be delivered by last Friday. The flowers were delivered but, to the wrong address. We called and were told that Avas would get a new arrangement (not the same one because they didn't have the flowers) but get a new arrangement out Saturday. This was not delivered. I didn't call the my friend till Tuesday to check on the flowers and found out they weren't delivered.

I am very disappointed with this flower company. My boyfriend tried to order red roses, chocolates, and balloons for me this Valentine’s Day and not only did they not arrive on Valentine’s Day but they were not even what he ordered. I received 12 yellow roses in a vase and a card that was not even written in complete English. This has caused a great deal of frustration and disappointment for me and my boyfriend. They denied our refund and have not done anything to reconcile this issue. Terrible flower company.

I ordered flowers online. I have never had a problem ordering online. Flowers have always been pretty and on time. Well this time, they were on time but the flowers were dry and wilted and it wasn't the bouquet I requested. I know the actual selection is at the florist's discretion and what they have in inventory...but Sending dead and dying flowers and charging me over 100$ for it is not ok. The flowers were discolored, the few roses were wilted and if any of the flowers were touched or the vase moved, petal fell off. I called customer services and was on hold for an hour. When I finally spoke to someone I am put on hold again, they come back on the line and state they talked to the local florist she they claim to have use fresh flowers.

I order Flowers online with delivery and they charge me $135.00 for my order, I was waiting for the flowers since 11:30 but they never show up there when I call they say it's Valentine's and we are really busy probably we get your flowers tomorrow, they not offer me to receive them at home or any other option. After all the discussion I told Erick ** "the manager" to just put my money back in my account. He say he need to charge me $18.00 for free so I'm not get my flowers, I wait for 2 hr outside my wife's job so I can go there and surprise her with that. My whole Valentine's Day was destroyed and I'm still have to pay them for all this, that's wrong. I not recommend no one to order anything from this Avas Flowers. They not respect how important is for people get things done the right way!

Second time I used Avas and should have learned the first time! Both times I ordered flowers through Avas, they were not delivered on the day they promised to deliver them. The second time I even paid the extra for delivery before noon but they still were not delivered. It may be just a minor business thing for them, but it was a huge heartbreak for a 16 year old girl to be the only 1 not to get a valentine (especially when she really should have but Avas failed to provide a service that they promised and were paid for!). I should have learned when I had to explain on my anniversary why my wife didn't get her flowers, but now they screwed me over with my daughter. I will never use Avas again and will STRONGLY recommend to everyone to do the same.

I ordered the day before Valentine's Day to have flowers delivered on Valentines' Day to an LA address. I received no email confirmation of my order but when I log into the website, it shows my order confirmation, etc. I called on the day of Valentine's Day at 4pm PST and the customer service associate told me that unfortunately the designer did not even prepare the flowers for me. She said she can't do refunds because it's on a "holiday" and it will be delivered February 16th.

I ordered 12 red and 12 white Roses on February 9 to be delivered on Valentine’s Day. However, the morning of, I received an email in my spam folder that said that the flowers would not be able to be delivered because they did not have any white flowers in stock (Maybe have some extras for the busiest day of the year for flowers). After I called, they told me that they had changed my flower order and it would be delivered at the recipient’s office sometime that day. Around 3:00, I called Avas Flowers and was told that my order would not be able to be delivered on Valentine’s Day, however they could offer me free shipping for sometime on February 15 (I already had free shipping on the order). Then the person I spoke with backtracked and guaranteed me it would be delivered by 5:00. 5:15 comes around and still no flowers.

My fiance ordered flowers for me for Valentine's Day and they came a early and some of the flowers where withered. He called them and they said they can deliver up to 2 days before or 2 days after. So they were supposed to send more on Valentine's Day due to the flowers did not look fresh and they told him they would be delivered within 30 min when he contacted them about the delivery. Now they say they will be delivered on 2/15. He will never order flowers from them ever again. They are horrible. If you want your flowers on a certain day and or time do not waste your time with this company. I would have given them no stars but could not.

14/February. This company is terrible. The service is fail. The flowers to my wife never come and they do not want to do a cancellation. Is very bad, bad, bad. Company. I hope that close for unresponsive.

Avas Flowers is a horrible company. The website leads you to believe they make deliveries ON TO an Air Force Base when in actuality they can't get past the front gate. Then trying to verify anything or get any form of support is impossible. It's 2018 and they can't respond to an online chat message and their phone system is a joke. You can't hear the person on the other end ever. The best part is when you are finally frustrated and just want to cancel the order, NOPE SORRY they don't allow that.

I ordered flowers on Valentine's Day 2017 and paid for expedited delivery because it was only a day or so before Valentine's Day. The company guaranteed that the flowers would be delivered by 1pm but could possibly be on Feb. 15th, which was not ideal but went ahead with the order. They did not deliver on Valentine's Day nor the day after. I was completely irate and demanded a refund. You find out AFTER you place the order that orders placed within 4 days of Valentines Day may not be delivered until up 4 days after the holiday, when they send you the confirmation email. What's the point of receiving Valentine's flowers 4 days later? Why allow people to pay for expedited shipping? I received a refund but the damage was done. I would not recommend this company, especially around big holidays like V- Day.

My experience with Avas Flowers has been total misleading! Even when I spoke with their representatives on the phone, they hung up on me and they told me that there was nothing they could do for me. Do not use this company if you want flowers to go to someone you love in time a timely fashion!

I first dealt with this company years ago. They delivered half dead flowers and the rest were ugly. They were supposed to replace them, then came back and said UPS wouldn't deliver or some odd story. Last year, my daughter-in-law ordered flowers. I sent a text showing her what came and she said they were not what she'd ordered. They came from a grocery store in my town - not even a florist. I found a ton of negatives online after the first occurrence.

I decided to place an order with Avas Flowers for Valentine's day more than 24 hours before Valentine's day. I decided to cancel my order about an hour or so after placing the order. Upon canceling my order they were informing me that they will give me a refund on the flowers but will charge me $18.xx for a service fee that was not mentioned in their policy on their website. I have reached out to the manager and he told me that it was there but upon researching their customer service policies on cancellation it doesn't mention anything about being charged for a service fee even if you cancel within 4 days of Valentine which I cancelled about an hour after placing an order more than 24 hours before Valentine's day. What I was being charged for was never in their policy and something they lied about and put in there on the spot just "because it was in the holiday".

I should have done a search for AVAS FLOWERS before we went through this exercise... My wife and I ordered a large spray of flowers to be delivered to the funeral of her Aunt. We received an email confirming the order, but the content of the card and the delivery time were wrong, so my wife called to get the information updated. It took forever to get the issue resolved as the service representative could not speak English very well, and wouldn't listen to my wife.

Worst company. Ordered retirement flowers for a friend. The flower arrangement, when delivered, contained some wilted, some broken, and some moldy flowers. When I called to complain they agreed to send another identical arrangement the next day. It never come. Finally, a replacement came 2 days later and this one contained flowers that were dying and it was a totally different arrangement. Customer service and supervisory staff were rude and provided conflicting information. Save yourself some frustration. Go to a different florist.

I called to order flowers from Avas florist in Lake Grove NY this morning. It was the absolute worst customer service I have seen in 60 years. I am at loss for how to describe the transaction. The women who took the order kept trying to get me to order what she wanted me to order, not what I wanted. I ordered a fifty dollar arrangement but after she got my credit card number the total was a hundred dollars. I asked how my order went from fifty dollars to a hundred, she said, "We give you free delivery!" I said, "How am I getting free delivery when my order went up 50 dollars", she kept mumbling, "All florist have a 25 dollar upcharge fee." After several minutes of her repeating that phrase, I said, "Just cancel the order." She said, "I give customer service." I was placed on hold and no one ever came back. I called back two more times and was placed on hold. In the meantime she charged my credit card even after being told not to.

I order flowers for my daughter who was very sick and missed her first school dance. They never were delivered. 8 calls and 2 e-mails later I was told by a CSR that they would resend them. I declined. I requested to have pending transaction cancelled. I was placed on hold for 20 min. CSR returned told me it was no longer pending and they can offer me a credit. I explained I wanted a refund and requested to manager! CSR told me they were all busy. By this time I was out of patience! I told them I expected a refund or the charge would be disputed. I was told the reason the flowers were not delivered was due to a problem with website so they would offer me a credit or another delivery! Again in a louder tone I demanded a refund and explained they were fraudulent by making it appear they were local in the first place that I was giving them one last time to make it right.

I went to the store to look for an arrangement for a birthday. The florist was willing to make whatever I wanted, but showed me one that was already prepared, and it was just gorgeous. I needed help to get out to my car, and she brought the flowers out once she saw that I was settled in my car. She went above and beyond her duties that day, performing excellent customer service, not to mention the gorgeous flower arrangements that they had on hand for me to choose from! I will definitely be back again and again as a result.

I ordered 3 dozen Roses to be sent to my wife which I was told they could be delivered same day in about 3 hours. Come to find out they call me 5 hours later asking for 50 more dollars after spending over 300+. This is a bad company to work with their baiting and switch on their customers. They did nothing to try and fix the situation so this ruined the special day I had set for my fiance. This is a horrible company and I will not repeat never do business with this company again. After speaking to a manager telling me that they raise prices on roses for Valentine's day and it's not even Valentine. Men save your money. Go somewhere else. You're going to get ripped, robbed and taking advantage of. Worst company ever. I wouldn't buy flowers from here for the dead.

They are just people on telephones, they do no flowers, you give them $100 and they call it into a local florist for $50 and they never touch the arrangement! Then you get a $40 dollar arrangement, because of taxes that florist has to pay and delivery fees---GREAT DEAL Huh. Call a local Florist and ask questions, you'll get your $100 arrangement!!!

I called to place an order, but before placing the order, the first questions I asked was, "can you deliver flowers before 11:00 am tomorrow morning?" After giving the zip code, I was told "yes". So I placed the order. I received a notice at 6:50 PM that the order was delivered at 6:49 PM. A far cry from 11:00 AM. On 2.9.18, I received a survey request at 12:01 AM 2.9.18. I gave a negative review and reviewed and email back at 6:46 PM stating I could receive a refund or new product if I respond within 24 hours. I responded at 7:23 PM to say I would like a refund.

This company says they are a local florist, but they are not. They are based overseas. Like many others, I fell their scam to get flowers 50% off. When I went to my hairdresser, she told me about the problems she and others have had with Avas. Problems include intended recipient not receiving the flowers and the flowers being very low quality. I called them to cancel my order which was not to be delivered until three days later. They told me that they could only give me a partial refund (about 70%). The remaining 30% they had to keep because the order had gone to their designers. There was no designing to do. This was an arrangement right from their website. I intend to call my bank and get a full refund.

I ordered an arrangement for my niece in the hospital from a picture online which I was directed to from Avas' staff member taking my order online. My niece sent me a picture of the flower arrangement which was NOT what the picture online looked like. Flowers were NOT what was advertised or price worthy. The yellow roses were open almost fully and it was a very sparse arrangement NOT like the full vase of flowers that was shown online. I was extremely embarrassed by this arrangement. I do not recommend you order from this company.

Ordered 2 poinsettia plants over the holiday. They arrived at their destination withered and brown with an orange clearance sale sticker on the planter. Avas never responded to my calls or my 2 emails. DO NOT USE AVAS.

Ordered from this company because they professed to be a family owned business for 30 years. NOT TRUE... this is an internet company with a customer service center that has no authority to give refunds. When you speak to a manager they will give you everything except 10$. So cancel with your credit card company. There are almost 2000 complaints online for AVAS FLOWERS. I fell for their ad and I hope no one else does. They even sent me an email saying they delivered the flowers when I knew the company had already closed for the day. HELP ME PUT THEM OUT OF BUSINESS...

Ordered flowers for my mom's birthday. They advertise as though they are a local florist in the town where she lives. Prices online look great. However, in the fine print, it tells you that what you see in the picture is actually their next step up even though the price is their basic. MISLEADING ADVERTISING! Next, even after I agreed to the additional $10 dollars to get what was in the picture, they still tacked on an additional $16.95 handling fee. I should have canceled, but she assured me that every other florist charges a handling fee and I was in a hurry to get them delivered that day to my mom so I moved forward. Before the transaction was finalized, my $39.99 dollar advertised bouquet was $71.51 to get what was pictured. When I talked with my mom later in the day, she didn't mention the bouquet, so I KNEW something was wrong.

NEVER EVER EVER EVER EVER buy from Avas. We ordered a bouquet appropriate for a funeral we attended last Saturday. When my husband arrived at the local florist to whom the arrangement was sent, the bouquet was frankly a joke. It was about 1/3 of the size of the one we had ordered, and would have been a huge insult had we brought it to the funeral for display. The florist said we needed to take up the matter with Avas. They also said that they have had MANY complaints from customers who have ordered from Avas. To add insult to injury, I have called Avas many times since last Saturday--today is Wednesday, four days later--only to be told we could have a $10 credit, we could have rewards points, they could redeliver the flowers, blah, blah, blah. HELLO!!! THE FLOWERS WERE FOR A FUNERAL!!!

I ordered the "premium" Peach & White sympathy spray for my sister's funeral with the sympathy card $3.99 and two sashes $9.99 each. The picture depicted on the website is of the "deluxe" arrangement and has approx. 50 flowers in it. The arrangement I received as the "premium" arrangement had approx. 35 flowers in it! It also had a sloppy handwritten card pinned to the ribbon bow and NO sashes! Instead they glued and stapled the words Beloved Sister and Aunt to the ribbon bow! Very very poor quality! For this, I paid $204.00!

We placed an online order for same day delivery of flowers for my brother's calling hours. Avas Flowers website showed same day delivery to East Palestine Ohio where my brother lived and the funeral home handling his arrangements is located. We placed the order at 12:24 on Saturday 1/6/18. The calling hours for my brother were Sunday 1/7/18 from 5 pm to 7 pm. We live three hours away from East Palestine and we did not arrive in town until Sunday morning 1/7/18. We went to the funeral home and did not see our flowers. We spoke to the funeral director and she said they did not receive our flowers on Saturday or so far on Sunday.

Horrible. I️ ordered balloons for my 6 yr old granddaughter. I️ was told she would get 20 balloons. She got 8. I️ asked for polka dot. They said they would try - she got orange, green, yellow??? She’s in first grade. Maybe they could have thought about that and sent pink and purple. Her name is Addie - I️ spelled it 2x. The card said “ADDIEA”. Overall nightmare - they’re not local and they don’t try to make it right. Don’t use them!

This is nothing but a foreign call center. I ordered a birthday bouquet for my daughter who is away at college and this was the first time she would be apart from us on her birthday. I called on January 31st, two days before her birthday. I asked several questions before I placed my order with the expectations that it was a local company in New Jersey and had experience delivering to colleges. On my daughter's birthday, I got an email stating the delivery was made. I talked to my daughter and she never received the flowers. I called right away but was told they had to look into it and would get back to me. No one got back to me and when I called on the 3rd. No one had looked into it and I was told the same thing as the day before that they had to talk to their designer and would get back to me. No one got back to me.

I ordered a bouquet for my sister's special birthday. I was led to believe they were in Ohio and I was calling a local florist. I was lied to and told I was speaking with a floral designer. The flowers arrived and were a complete disappointment. Carnations looked half dead, roses were not long stemmed as promised. Refuse to do anything to correct the issue. Why would I want a $10 credit to a florist that clearly does not care about customer satisfaction. NEVER use them!!!

My friend's husband's mother passed away a couple weeks ago. I do not live anywhere near them and am not familiar with any of the florists near their home. I searched florists near their town and chose Avas Flowers. **BIG MISTAKE** I ordered a sympathy bouquet for $69.99 and requested same-day delivery with a specific note on a card to accompany the bouquet. I received a text at 3:00PM that afternoon saying the flowers were successfully delivered. I spoke to my friend a week later and she said they did not receive any flowers. I called Avas the next day and spent over 1/2 hour on the phone with a representative. I found out they used a local florist that claimed to have "successfully delivered" the bouquet and even got a signature. Spoke to my friend again and it turns out, the flowers were delivered to the WRONG address, there was no special message on the card as I requested, and no one signed for them as the residents were away on vacation!

I went online to place a order for sympathy flowers to be delivered to North Las Vegas. After placing my order with all the info, I was informed that I had to verify my info for security on my credit card. I called in and did this. Somehow they changed the delivery address to my billing address. Not only were the flowers not delivered correctly, I got a call from my local florist about delivery. I was informed that Avas is only a telemarketing flower gathering company and NOT a florist. I was also told that I overpaid for the lily plant from what my local florist charges. I was unable to reach anyone by phone yesterday afternoon when I learned of their mistake. I called this morning and was informed they are in New Jersey and not in Las Vegas as their ad indicated they were a local florist. I was on the phone for over 30 minutes trying to get my order delivered to the correct address. They told me that I would have to pay an additional $10.95 for delivery.

I ordered flowers for my daughter's birthday. Ordered Deluxe with balloons. Received the smallest arrangement, missing most of the flowers pictured and NO BALLOONS! HUGE DISAPPOINTMENT. I DO NOT WANT A CREDIT. WANT MY MONEY BACK.

I paid for a flower arrangement billed as deliverable same day. The address I chose was less than 5 miles from Avas. After checking the status multiple times over the day, two hours before the promised delivery time I was informed they would not meet the promised deadline.

I ordered flowers for my daughter’s birthday on a Saturday morning. The website said free same day delivery. I got a phone call saying the flowers were not available but they would substitute a premium bouquet of a dozen roses. I declined as the flowers I ordered were much prettier and more expensive than plain roses. I said to cancel the order and refund my money. All of a sudden they were quite sure the order could be filled. Then I got a second call trying to convince me to go with the roses. Again I said to cancel and refund if the flowers ordered could not be delivered. They assured me my order would be filled as ordered. The third phone call I received said that the order could not be delivered until Monday. The flowers never got to my daughter’s home until Tuesday and look nothing like what I had ordered in quantity or quality. Lesson learned. These people take bait and switch to a new level.

On 1/27/18 I had a floral arrangement for a family member delivered to the funeral home. When I ordered it online a few days earlier I chose an arrangement with a nice reusable urn to be kept as a keepsake. What I received was some ok looking flowers in a paper mache throwaway pot. Cheap, tacky and ugly, actually embarrassing. I contacted Avas Flowers and was told the type of container isn’t guaranteed. I can live with that as long as something comparable is substituted, not a throwaway piece of crap though. Avas offered a small store credit, so small that I would have to add more money to it in order to make a purchase. That is a SCAM to get me to spend more money at their business. After reading other reviews on Avas Flowers I see a whole lot of negative reviews of Avas Flowers. So my message to others is DO NOT PURCHASE FROM AVAS FLOWERS.

On behalf of my family I ordered a large flower spray on a display stand from Avas to be delivered to the graveside service of an old family friend. To our dismay, at the service there was no large flower spray or any flowers at all delivered from Avas. (There was a small potted flower arrangement there that had yellow roses and white carnations that my spray order was supposed to have. I thought that might have been the Avas delivery, but I found out a week later from the deceased's family that arrangement was from the deceased's cousins in Texas.) I contacted Avas immediately after the service to complain and after a week they sent me a picture of the spray that had supposedly been created. While the spray in the picture matched what I had ordered, I told them that the spray was not at the graveside. They could not give me any reason for why the arrangement was not delivered to the graveside, nor where it ended up.

Placed order online, website has great rating (obviously fabricated) and guarantees same day delivery. Placed order on Friday before noon, by Tuesday of the following week after 2:00 order has still not been delivered. Only phone number is to some call center. The people there (probably not in the US) "can't get a hold of their local designer". Now told it's been over 24 hours so I can't get a full refund. These people are a scam! Call a real local florist, but these people are not it!

I ordered a Premium Floral Harmony at an additional cost and 2 balloons. Received 1/3 of spent droopy wilted flowers. The order was $104.00. This arrangement would have been on the bargain clearance like at Wal-Mart. I am abhorred that they will not rectify this situation. The good news is I have PROOF of what I ordered and what was received.

I ordered a sleeping beauty vase with flowers for an infant. They promised me pictures but never saw one thing. I got a thank you note but no mention of the special vase I paid $30 extra for. Very unhappy.