Avas Flowers Reviews

Not a good experience, cancelled my order. A 10-day wait time to get my refund. They wanted more money because their truck broke down and could not deliver today but if I pay more they will deliver the following Tuesday. Awful experience.

Please be advised that your company did not deliver my mother her flowers which were a tradition for 45 years. The excuse is that they couldn't be delivered. My mother and father are in their 90s. They were at home all day. The weather was beautiful, they sat on the front porch for 3 hours. My father sits by the window all day. The front door was opened to let fresh air in. You had a phone number to call if you could not deliver. The truth is you took my money but never even attempted to deliver the flowers. I am extremely upset. I sent my mother flowers every year on my birthday. Your company ruined my tradition. The flowers are a thank you for giving me life. When I called your company, your representative would not help me. He apparently called to find out where my flowers are, but NO ONE picked up the phone??? What kind of a vendor are you using???

I order a Christmas tree with carnations, mums, greenery and ornaments and was delivered was a bunch of greens with a ribbon and a couple of flowers. Nothing at all that resembled the picture. I called and I was told they would send a fresh bouquet to make up for the error but they never did. I had spent close to 90 dollars. Shame on them.

I ordered a bouquet of roses to be hand delivered and already prepared and presentable. After paying $75 for two dozen roses I was then notified that my bouquet would be shipped and delivered via UPS in a box to my wife’s work. Customer service hung up on me three times and never did fix my problem. Who wants to get a box at work on their birthday when the flowers should have been presented in a vase with all heads turned.

DO NOT USE THIS COMPANY. This is a scam. I order flowers and first they hung up on me (which I should have taken as what kind of company this is) then I called back and ordered $75 worth of flowers. What was delivered was less than $10 worth of a horrible group of flowers that were thrown into a vase. Wish I could send pictures. I am writing all floral associations, BBB etc. They are not ethical. They are scamming people. Do not use them.

Ordered flowers online from the Avas Website. Beautiful website and clear photos of all available flowers under birthday category. The date of order was 27 Dec. Asked flowers to be delivered on the 31st of Dec. Mother of 94 has a birthday Jan. 1. Flowers not delivered the 31st, the 1st, or the 2nd. Also appreciated the free delivery charge, but was stuck with over $18 handling. Something was definitely mishandled on my order. The $18 was not waived and an apology bouquet of more and fresher flowers doesn't cut it. Won't be using Avas in the future.

I ordered the Classic Sympathy Bouquet, the large version. I paid a whopping $126.93 which included not a sympathy card as they stated, but a flimsy piece of paper that didn't even include my name. I could have gone to a grocery store and purchased a better bouquet for around $15. Also, their customer service is horrible. Just try and speak with a real person. I'll try and put the picture of what I ordered and what was delivered.

I ordered flowers on December 31 after reviewing many sites. I had intended to take flowers to the recipient, but saw that they would deliver the arrangement by 7 pm despite impending holiday. So $81 arrangement on the way according to email I got. The next afternoon I got another email stating the delivery would be sometime the day after! I would have taken the arrangement myself if they hadn’t stated they were delivering on the 31st! The only reason I’m not making a big deal of this is that the arrangement is reported to be beautiful!

I placed an order on 12/12/18 to be sent to a funeral home for the service of on 12/16, which was a Sunday. I spoke with my co-worker on Monday 12/17 to find out how the service went and how the flowers looked since this was the first time ordering from Avas Flowers. I was shocked and deeply saddened to hear that no flower arrangement was received. I called Avas Flowers on Monday 12/17 and spoke with Jorge to find out what happened. Jorge informed me that the flower shop was closed on Sunday. Since the funeral was on Sunday, there was no need to send the flowers on Monday.

I ordered flowers for a visitation on 12/30/18 at a Mortuary in Lincoln, NE and was told they would definitely be there by 6:00 (the time the visitation started). They never came until the next day at the church for the funeral. There were misspellings of names (even though I had explicitly told the person). The deceased was not even spelled correctly on the original confirmation order. The confirm. order was **. I had used Avas once before and was happy, but after this experience I am DONE with the company.

I ordered over $700 worth of sympathy flowers for my brother funeral and wanted the bleeding heart arrangement especially. The bleeding heart was delivered to the church with the other arrangement but the stand they used was too weak to hold the arrangement and it fell to the floor. We tried to display it but it was full of water and started to leak so we had to dispose of it. I was so upset with the cheap stand they used to display this arrangement I contacted the consumer protection agency of Maryland and got my money back. (Over $200). I will never use them again for any flower orders. Please be advised they lie about what they provide and we caught them in so many lies they had no other choice but to give me my money back. Avas Flowers is the worst.

I ordered flowers from Avas on Dec. 20th. Checking my email on Dec. 21. I found 2 emails > 1, called your home. Please call (no number on my phone log went to Avas) 2. Order out for delivery. I assumed it had arrived. On Dec. 22 my order showed "no status available". I called and was told they had no fresh flowers to arrange. I could get the order in one week. The recipient would not be home then so I cancelled. Even though they had no fresh flowers, thus NO handling and arranging, they would not refund the $17.92 for this fee. POOR PRACTICE WITH THIS COMPANY and not right to punish customer because you had no fresh flowers to arrange.

Placed an order for delivery to a funeral service four days in advance. Upon attending the service, discovered that flowers were not delivered. Only after returning home did I receive a message that "they could not find anyone to make the delivery". REALLY? This is just totally unacceptable. Made no offer to compensate for their screw up. Will never use this florist again...

I received a text saying my order was delivered but it wasn't. Then I call customer service. The first time I was left on hold until the call ended then I met a rude agent that yelled at me and said, "I told you we were closed. Call back tomorrow," when I asked for a refund. Why do you have customer service if they are of no service?

I ordered a large spray to be delivered on Saturday for my sister's funeral that had a big bow as well as a banner. It showed up on Friday, was a small wreath, a tiny ribbon on the side, and no banner. Unfortunately, the people creating the arrangement don't care because they drop off and leave. I am waiting for them to fix this... It is hard as it is already and to not get what you ordered is frustrating. Fix it or stop running a shady and upsetting business.

I tried to place an order on 12/28/2018 and call customer service to do so at 1-855-766-9114. I was told the price we see online is not correct with the photo that we as customers see and think we are ordering. There was a bear under the floral arrangement section and it had three flowers. The lady on the phone states that it will not come with three flowers. It will come with one. I told her, "It while your picture has three" and she says that, "That is not what you will be getting when you order it." In addition she added $10 to the price. It was $34.99 and it now became $44.99. The price I'm seeing was not honored. Terrible customer service. Don't waste your money ordering at Avas.

They didn't have the flowers shown on website and notified me later. I said fine... will go with designer's choice as long as they stayed with the same color scheme. However, they used a completely different color scheme; one my daughter-in-law doesn't like. They were delivered on time, but I didn't know about the wrong colors until I asked my son why I hadn't heard back. He took a picture and sent it to me. When I contacted Avas, they said sorry, no recourse because I didn't let them know in 48 hours. They were insulting and simply horrible. I ordered the premium arrangement and asked them to simply send their smallest in the right color scheme to replace it, but they refused. It was a shocking experience. When I checked online, I saw they have a terrible reputation. Their name simple came up first in Google, so I gave them a try. I've used 1-800-Flowers in the past and always had wonderful experiences. I'll use them again or go local.

First they pretend to be a local florist in NH. Ordered a sympathy basket for 119.00. It was shipped in a box not hand delivered. Nothing like what was pictured. Looked more like it cost ten bucks. Worst part was they shipped it to me instead of the grieving family. Called right away. Sat on hold. Finally a recording came on saying they don’t take calls - you would have to schedule a callback. Two weeks later still no call. Emailed them. Answer back was, "Sorry for the inconvenience." Really??? Shipped to wrong place and that is all the help you give. "Sorry for inconvenience." Save your money. Stay away from Ava’s Flowers. Huge rip off. Not to mention they tack on a 18.75 service fee which was not mentioned. Worst ever.

Flowers were supposed to be delivered in California on Dec 24th 2018. There was no warning of a possible late delivery. I called customer service today (27th) and they put me on hold 3 times while talking to them for 35 minutes. I said I want a refund and they said they don't do refunds. It is now 4 pm on the 27th and still no flowers. This company has a problem delivering on time. Their website still says delivery scheduled on the 26th. Terrible customer service by putting me on hold and then the supervisor put me on hold... And then the phone line went dead.

First understand that Avas Flowers is NOT your local florist, despite how they advertise themselves on search engines! Now, I, like many others here, was duped by Avas Flowers with their "same/next day" delivery. The flowers were not delivered the next day for Christmas Eve. Backstory (to set apart my tldr review): My girlfriend just lost her mother the day before Thanksgiving and it was her first Christmas without her. I had to be out of town and couldn't be with her, so I wanted something to make it up to her and let her know I was there for her. Seeing these reviews, I decided to cancel my order for a full refund, but they wouldn't give it to me. I made them.

For so many reasons, please save yourself time, energy, and money and do not buy products and services from Avas. Deceptive pricing with added fees at the last minute - impossible to speak with customer service - multiple missed delivery dates - promised callbacks never made - need I say more. I wish I had seen the rest of the reviews about Avas before I attempted to purchase flowers from them. Please take the advice of one who had to learn the hard way and do not patronize this firm.

Ordered on the 17th for delivery on the 21st. Order never delivered. Called and was told it was pending but no reason why. Was assured it would be delivered on the 24th and spoke to our family and nothing was delivered. A very bad experience for a company prided on customer satisfaction.

Have had 2 experiences with Avas Flowers for deliveries in 2 different states. In trying to find a LOCAL florist via the internet, AVAS pops up and represents themselves as local...they are NOT. First experience after being assured they could do what I requested, the order was NOTHING like requested. Had horrible time trying to get it right and I gave up. Second time a few months later and for Christmas I ordered again thinking I was getting a LOCAL florist. I was NOT and discovered flowers were sent UPS which was a disasters as order delivery delayed by 4 days.

Ordered from "their website", asked for a picture PRIOR to delivery (NEVER HAPPENED). The flowers were over half dead and COMPLETELY different from what was pictured!!! THEN THEY WANTED the dead flowers back???

Look elsewhere for your floral needs. I order an item on Friday with next day delivery. No delivery on Saturday and on Sunday, I see that the delivery date is updated to Monday (today). While checking my emails today, I see that Avas Flowers is unable to deliver the arrangement that I had chosen, but would upgrade me to a 'better' arrangement at no cost and deliver on Thursday.

My friend was supposed to get the delivery on 12/22/2018 and she got it the next day and that’s not the biggest issue; the biggest issue is that the arrangement wasn’t even close to the one I ordered. I was on a rush and I didn’t check the reviews. For the first time in my life I feel that I was robbed. When I contacted them they asked to send them pictures which I did. Then, they called me and I didn’t even answer and they left a voicemail telling me that they would give me a $10 credit; and that if I wanted to accept it I had to call them back which I never did.

I ordered the large Christmas tree arrangement to be delivered to my Mom for our Christmas dinner. Ordered on Dec 18, 2018. Asked for delivery on Dec 21, 2018. Ok... got an email and phone call to confirm the delivery date and what was ordered. Good... never delivered. Called on Dec 22, 2018 to find out where the order was since our Christmas dinner was that night (I deliberately scheduled it to be delivered a day before just in case.), and customer service (very nice man) had to put me on long holds three times to find out that the local florist had "run out of flowers and could deliver this on Dec 27, 2018!

Photo shows bouquet advertised vs. delivered. Before placing order, I called customer service to ask if they had the white orchids in stock, because I was only willing to pay this higher price IF the arrangement was as seen and described, with white orchids. Recipient is Hawaiian and lives far from home. I wanted her to have a winter/Christmas blast of the tropics by sending her those white orchids. I was assured by phone rep that the arrangement would include white orchids and NOT have any substitutions.

I order what I thought was a beautiful Christmas arrangement to be delivered to my sister in Washington. They arrived on time, but looked nothing like the picture I saw online. Hardly any flowers and arrangement looked like a 10 year old did it. Charged $95.44 which included an $18.50 handling fee. Advertises free delivery, but then charges a handling fee? That was suppose to guarantee me a premium product? Was told they hand picked up the flowers from the grower each day and the arrangement would be stunning. Why wouldn't already be a premium product? I am including photos of what I received and what I thought I was getting. I order a lot of flowers throughout the year and thought if I called someone local to my sister's house, it would produce a better product. Boy was I wrong. I was also told they'd email me a receipt, didn't get it. But my card was charged.

The flowers received were not even close to what the online photo showed. When I complained they said it was acceptable with their substitution policy. Also though I was dealing with a local florist in Naples Florida. Now I know why they add an $18 service fee. This company is a scam. Wish I saw these reviews before I ordered! DON'T USE AVAS FLOWERS.

I ordered a 20" Christmas Floral tree for $120.00. It was not delivered on the right day. Then when something was finally delivered it was not a floral at all, not Christmas looking, and NOT what I ordered. I will never use Avas Flowers ever again.

Found Avas online. Ordered flowers for a friend's 98th birthday. States in their ad "Free Delivery". That is not true. When I placed my order there was an $18.00 fee... I was told this was not a "delivery fee" but for handling the care & safe handling of the flowers to be delivered. I told them that should always be & should not be a charge. Then my friend tells me they came from another florist. Why was this? NEVER will I order from Avas again. Poor business!!

I'm so mad that I didn't read the reviews prior to my purchase. The bouquet was awful and when I sent them a picture they replied that it met their requirements. What a waste of $70! Don't buy from them! Could have gotten a better bouquet at the grocery store.

Ordered flowers to be sent for Christmas for $44.99. Was told free delivery, what was not told to me is I had a card, bow charge which I am ok with but then I was charged a $18.00 service fee which was not discussed with me either. Was told I would get a receipt sent to my email which I did not receive. Ended up calling to find out where my receipt was as $72.62 had been taken from my bank account. No offer to refund any amount. Just will NEVER use them again! Terrible terrible service!!!

I placed an order on December 13, 2018 with specific instructions to contact my niece prior to delivery to arrange the day and time because of her work schedule. I had to call 3 times to find out why the delivery had not been made as of December 19. I told them they were to provide a new, fresh bouquet and get it delivered ASAP 12/20. I used them last year and had the same problem but decided to try one more time. Never again. They are the worst in customer service.

I ordered flowers to be delivered for my grandmother's funeral and just to be sure that everything was done correctly, I called and gave the details of the order over the phone. I had the feeling that the call was being taken by a big call center based on the noise in the background and also the operator seemed young and inexperienced. Sure enough the flowers did not arrive before the funeral and we got a call much later that day from a lady who was trying to deliver the flowers to a house (not a cemetery) and to a totally wrong name. Since then I have emailed twice and called 4 times trying to process a refund. I was told via email that refunds are only processed on the phone. After being on hold for over 20 minutes, an operator named George told me that the flower shop had closed and I had to call back the next day but that I could speak directly to him.

My boyfriend had ordered from Avas Flowers twice with no problems whatsoever. We were happy with the flowers and the service. However, this third time when there was a problem with the delivery escalated to be the worst experience we've ever had with a business. My boyfriend ordered flowers for me for our one year anniversary. He waited painstakingly all day for me to thank him for the flowers he ordered to be delivered to my office, but they never came. When I got home he asked me if I got the flowers and I said no. He tried the email he found online and it bounced back. We tried calling and the automated service hung up on us. Finally, almost a week later we got through to an actual human.

I ordered flowers for a birthday. They were delivered 2.5 hours after I received an email they were delivered. The flowers delivered were AWFUL...nothing near to what I ordered. Still fighting for a refund. The arrangement looks like they grabbed a handful of flowers and smashed them into a vase.

I tried to modify my order online because there is no one answering the phones. But they didn't send the modifying email to facilitate that. So there is no way to contact this company. This is a scam. In fact I changed my credit card number because of them. I don't know if flowers will be forthcoming.

I placed an order at 12 pm on Monday October 29, 2018. I needed this order to arrive on the Monday, October 29th before 3 pm. I choose AVAS Flowers because they advertised same day delivery as long as the order is placed before 2 pm on the same day the delivery is requested. The customer service employee, Charlie, assured me that since the order was placed before 2 pm that it will arrive before 3 or by 3 pm. Charlie even put me on hold to speak with someone to confirm that this request can be accommodated.

I ordered flowers for my sister on December 5, 2018. I Googled local flower delivery in Ashland, Oregon. I believed I was talking to a local Ashland florist. They never delivered any flowers. When I finally asked my sister, "How were the flowers?" She said they were never delivered as they were really watching for them. Avas Flowers rep says they only give refund on non-delivery within 24 hours of making the order.

Made arrangements with this Avas Flowers to deliver a $62 small arrangement by 3:00 that day. Yes they could do it they said. The recipient didn't receive them till two days later - delivered to someone else! This was for a Christmas party - long over! Very upsetting. AND they never emailed, called me to apologize! DO NOT USE THIS FLORIST!!!!

I ordered a gourmet fruit basket for my ailing mother's 83rd birthday on Monday Dec 10, for a birthday delivery on Dec 13th. I live in Kansas and she lives in North Carolina, and is currently in a rehab center, after being in ICU. I thought fruit would be better instead of flowers. I called her 13th to wish her a happy birthday, and she had not received the basket yet. I called the next morning and still had not received the basket. I finally called the number I ordered, and they said there was nothing they could about it, and it would be delivered soon. She finally got her basket! Well guess what! It had 2 green apples 2 red apples, a nasty pear and a grapefruit the size of an apple. This was an $80.00 basket! No gourmet nothing in this little basket. I am heading to the bank Monday morning, calling the BBB, and the department of aging. Do not order from this company. I hope to get them shut down.

Never again ordering from this company. I wanted my flowers delivered no later than noon today. Ended up getting them delivered at 5pm. I even called before having these flowers delivered to see if they can call me before they’d be delivered and was told they couldn’t. Bought them as a bday delivery and was told by recipient the money I spent wasn’t worth the flowers they delivered. VERY DISAPPOINTING.

I ordered flowers for my grandmother’s birthday on 12-13-18. The flowers that were delivered did not look anything like the picture on their website. Once I called them they would only provide a 15.00 refund. I paid 60.00 for the flowers. This experience was more like bait and switch. I will never order flowers from this company again. Please don’t let the cheap prices cause you to waste your time and money!!!!

35th anniversary flowers an embarrassment - I waited for months and was so excited to send my wife flowers to her job. I ordered from this company and was so excited until she sent me a picture of the flowers and I was shocked, furious, embarrassed on how small they were. I ordered a large arrangement and received a much smaller arrangement. I was so embarrassed for my wife to receive such at her job in front of her coworkers. And when I called I was offered a 10% off in store credit - like I would order from them ever again - I think not.

My name is Henrique and on 12/05 I ordered a flower arrangement for my out-of-state fiancée who was having surgery on the following week (the day set for delivery). I set the delivery date to 12/12. On Delivery day, after a whole day of having no updates, I decided to call (around 4pm) and inquire whether or not the flowers were still getting delivered or what was going on. The call was an absolute waste of time as the person who picked up couldn't get ahold of the driver/florist in charge of making the delivery. I was told the company would let me know of any updates. An hour and a half goes by with no updates, I call again at 5:30pm. A guy called Sebastian picks up and proceeds to put me on hold for a staggering 30 minutes (at the pretext of calling the florist/delivery to have a status update).

Worst experience I’ve ever had ordering flowers. I was very specific with what I wanted and told them if they could not do the arrangement exactly as I wanted it to contact me... I ordered ALL white roses for a friend whose Mother had died... The bouquet had a few roses and other “filler” flowers. And customer service... The WORST!!!!

I sent my mom flowers in the hospital and what she received looked nothing like what I ordered. It looked like weeds literally. When I sent them an email and pictures they said it was up to their standards!

Wish I read these reviews before ordering. Purchased a Premium arrangement, Arrived with only 12 main flowers, was dark and drab. Extremely disappointed. Don't order from here. It's all a bait and switch.

Ordered a bouquet for my mother's birthday a week ahead of time but on the day of delivery, they called to say they didn't have the flowers. Said they could deliver 2 days later and would upgrade. The day of the re-scheduled delivery, they called to say they had no flowers at all. A florist with no flowers? Terrible customer service. Very unhappy, will never use Avas flowers again.

I paid over $100 for a sympathy arrangement that was supposed to be all white flowers with a touch of greenery. What was received was 4 white roses with lots of greenery. The four roses were not even placed in a nice way. It was the worst arrangement I have ever seen. I sent pictures of what I received and what I had ordered and they refunded me $20. This company is a major scam. They pretend to be a local florist and they are not!!!! Horrible customer service as well. DO NOT PLACE AN ORDER FROM THIS COMPANY!!!!

I ordered a baby boy bouquet with a Mylar "It’s A Boy" balloon. My daughter received a wedding bouquet & no balloon. When I spoke to them they said they’d send her what I ordered at no charge. Two days later I was notified that I would receive a $20 refund & a $20 store credit. I spent $75. I told them I wanted the store credit refunded to me as I was never using them again. They said NO!! Their ads say satisfaction guaranteed. That’s a joke!! None of their phone reps speak English & they are definitely not interested in making the customer happy. Please don’t use them for your flowers, you will be unhappy with what you get & they won’t make it right!!! They are a RIP OFF company!!!

An arrangement for a special birthday surprise for my sister in law who has suffered from polio since she was a small child. They said no problem. Took the order. Called me 4 hours later saying no can do. Total disappointment. Never again.

I am among many others who have been frauded and scammed by Avas Flowers. They advertise same and/or next day deliveries only to find out via urgent text or PC from them within 5 minutes of processing charge card that same/next day deliveries are not available. Next, they tell you that charge credit is not an option as cancellations are not accepted; only refunds for time-limited future orders. Who would ever place a future order with them after discovering they were frauded and scammed?

I ordered a White poinsettia on December 4th to be delivered on December 7th. I specifically gave special instructions for a gate code to enter the gated subdivision. When the plant was not delivered on the 7th, I called and spoke to a customer service person. He told me an attempt was made, but the delivery person couldn't get in. I pointed out the special instructions, and he said "Oh yes, I see that now". I asked for a refund, and said he would have to check to see if that is possible. After being placed on hold, he came back and told me the plant had been delivered. I was offered $20 credit for my next order, but I told him I would not use his company again. He agreed to a 10% discount on the order I made, and I agreed. In conclusion, I am very disappointed in the service and follow up of Avas Flowers, and I WILL NOT use this company again, and I will tell friends about my experience.

I ordered a Christmas arrangement which was in the shape of a tree with red and white flowers with Christmas bulb ornaments in a gold box (which is what their site showed). What came was a very poor representation with limited flowers and decorations and a water stained box. When I contacted customer service they asked me for a picture which I complied. The day after review they felt the arrangement was close enough to their picture and for me to check their policy on what was comparable! I paid $100 for an arrangement that I wouldn’t have even paid $25 for and gave me a $20 credit on my account! As if I would order from them again! Please do not use this service as I should have used a local florist whom I know would have given me a much better product and customer service.

Ordered same day delivery of a large flower arrangement. Delivery was done that day which was great, however the size of the 'large' arrangement that was ordered was pathetic. Customer service did not resolve this thus we will not order from Avas Flowers again.

Ordered Thanksgiving flower arrangement for centerpiece of an out of state family gathering. Flowers never arrived and spoke to 5 dif customer reps who lacked ability to take action. Main office did not communicate with local florist to make sure delivery happened.

If I could give no stars, I would in a heartbeat. I ordered my friend flowers that were supposed to be purple (her favorite color). I got a notification that the flowers had been delivered. Well, they weren't delivered. I called Avas Flowers and they said they would call me back after they research and find out what happened. I never got a call back. Hours later the flowers did get delivered but they weren't anything like what I ordered. White flowers instead of purple. I complained and sent photos. The response I got was a short apology giving me a 10% refund ($5.00). DO NOT GO TO THESE PEOPLE!!

Please do not order anything from Avas Flowers. On 12/4/18 I order a delivery of flowers for my sister's birthday in Milwaukee. They do not deliver as promised and when you call to express concern the customer services place you on hold for a very long time. I wished I have researched this company more. This is not a reputable company. It taught me a lesson.

I would rate this florist 'zero' stars if it were an option. I sent flowers to a friend in a nursing home who was unable to respond that they were delivered. I never received 'delivered' notice from these folks, so I checked 'order status' on their website and all I could get over the next few days was an "order status pending" message. Finally, after several days I called the customer service number and spoke with a young woman who could not tell me if the order had been delivered or not. She told me she would call the florist used (in the town of delivery) and would get back to me. I asked for the number of the florist who handled the delivery and she offered my phone number back to me (as the number for the florist). I explained that it was MY phone number and that I did not need my own phone number. I needed the number of the florist, at which time she gave me the number I had just called - the customer service number - that hooked me up with her.

Placed an order 12/3/18 for same day delivery. Charge hit my account for $75 with a confirmation. Received a text that the flowers were delivered same day. I confirmed with my friend and she did not receive flowers. I tried to reach them via email links they sent me and by phone with no success. This company is a fraud! BUYER BEWARE. I cancelled my card (debit) and issued a complaint with my bank against the business. DO NOT ORDER FROM THESE PEOPLE.

If you want to pay over $80 for an arrangement that looks like it was assembled by a child, by all means order from Avas. I rarely write reviews of any kind, especially negative ones, but felt so strongly others should be warned about this business which drew me in with its claims of same-day delivery and farm fresh flowers. I ordered flowers Saturday morning for my elderly grandfather who lives in an assisted living facility in the same city as Avas and was promised they would be delivered first thing Monday morning. Still not same day, but ok. They were not delivered until almost 6 pm Monday.

I made a mistake of ordering from this company, I got a text saying, the flowers was delivered. I called my friend to verify but they had not been. I finally got a hold of someone after trying several time and being hung up multinational time, I was also transferred and then again being hung up on! After I finally getting a hold of someone they wanted another 20.00 to deliver the flowers. Order at your own risk!!!

I placed an order to have a bouquet of flowers delivered. The person I dealt with was very quick to take my credit card number and quick to promise the flowers would be delivered the following day. However, a week later there are still no flowers. I’ve called to request a full refund but have been told a credit cannot be issued until the designer has been contacted. Unfortunately for me, they can’t seem to contact the designer.

WARNING! What a rip-off! I paid 100 dollars for a large Floral arrangement for my daughter's hospital maternity stay. I paid for the largest arrangement with some fresh flowers. I should have gone elsewhere. The arrangement wilted the second day, some flowers were not even placed in the water vase but hanging on to other flowers. I wrote them only of course, for them to take the arrangers side. I even sent a picture of the wretched thing. What a sham! But, to Avas' detriment, all our friends, relatives and family will not use this absurdly costly and lousy Florist. Plus the arrangement was small. I could have purchased flowers and made an arrangement much better than this and saved my money!

I ordered an arrangement with the title She's Got Style, She's Got Grace. The picture was full of hot pink flowers and roses and bright blue flowers. It was for my daughter and I picked it specifically for the colors. Rather than a bouquet in a vase she received a square low arrangement with none of the flowers pictured. It was virtually identical to what her roommate received to fulfill a different order. The good news is that the delivery was on time. Otherwise, it was a flop. Very disappointed. Will never use them again.

I'm giving this company two stars because they sent the arrangement in the time that they promised. The arrangement, however, did not look like the picture. It was small and round. It had two white candles. The whole arrangement was done in yellow and orange. White candles were so out of place. The arrangement looked like something one could get in the grocery store for $24. I paid $80! Upon calling them they said "substitutions" were allowed. They credited me for the bow $5, Had they put the bow, it would have overwhelmed the flowers! They offered me $20 off my next order. Really??? I won't be ordering from them again!

Do not order flowers from this company! They ripped me off. I ordered two floor plants for my daughter who lives out of state, they got one of the plants from Von's Grocery Store and had it delivered with Doordash. It was to be a 4' floor plant and ended up being a small table top plant, I paid $80.00 for a $10.00 plant!!! Customer service is no help in resolving this issue and wanted to issue me a store credit for $20... Like I would ever use their service again. Their website is misleading saying they are a local florist when in fact they are nothing more than a reseller. Stay away from this company.

They advertise same day delivery to Bethesda, MD. My flowers were ordered last Wednesday, and supposed to be delivered on Friday morning. I kept checking and was assured they were on their way. Finally, the package was delivered BY USPS on Monday evening. If I had known this was not a local florist, I would have ordered from Bethesda Florist. Avas should not be permitted to advertise same day delivery - NO!

Never received the flowers, customer service is a JOKE! Nobody is willing to help and they just place you on hold and expect you to hang up. Been fighting for a week now for a refund. WOULD NEVER RECOMMEND THIS PLACE TO ANYONE.

I placed an online order for a flower arrangement for a funeral and they never arrived. I placed the order 5 days prior to the scheduled delivery date and received a confirmation email. After calling every day for 5 days and getting the runaround while they “contacted the local florist”. I had to threaten to go to my bank in order to get a refund. I will NEVER use Avas flowers again! What a disappointment!

I ordered flowers for a funeral 2 days ahead of time. I got a call at the time they were to be delivered, stating they weren't delivered to call them back. I called back waited for over 10 minutes, and hung up, as I was at work. I called back again later, and they told me they didn't get delivered because they didn't have the right flowers. When asked why they didn't tell me this earlier, so I could get them elsewhere, the lady with a deep accent said she didn't know, but would I like them delivered to my home?

STAY AWAY - AVAS ARE A FRAUDULENT COMPANY!! Avas Flowers are fraudsters and thieves. They aren't a florist, they're a call centre who sub-contract work out with massive profits lumped on. They missed the delivery date for my order, a date they themselves offered me, then when I cancelled my order, they called my girlfriend (ruining the surprise) and asked her if she would still like them, even though she had nothing to do with it, I was paying. After I cancelled the order they left the flowers at the front door without even ringing to bell - my girlfriend was in but came across the flowers abandoned outside - and now Avas aren't replying to e-mails. The only thing they were able to do efficiently was take the money out of my account, avoid this company like the plague!!

Had to give one star because you can't give zero. Worst flower buying experience. Ordered flowers and balloons for a surprise for my 84 year old mother in law. Was quoted a delivery window of between 9:40 - 10 am as this was for a surprise. I specifically provided her apartment number for delivery as she lives in a large complex. When the receipt arrive via email, I noticed that the apartment number was missing despite specifically reviewing all delivery details with the associate. I called back and another associate corrected the order and I received an updated invoice with the apartment number on it. As 10:00 on the delivery day came and passed, I called only to be told that they now can't guarantee delivery before noon.

My flowers were suppose to be delivered same day delivery, unfortunately this did not happen. I get it, delivery issues happen. After rudely being spoken to by customer service saying that they have tried to deliver the flowers, but the receiver was in surgery. I spoke to the hospital and they said they would hold the flowers for my friend. I then told Avas that they can leave the arrangement with the hospital staff. Avas failed to do so. 2 DAYS LATER... Avas then asked if there was a home address to deliver the arrangement. I gave them my friend's address and told them that they can leave the arrangement on the front doorstep in case nobody is home at the time of delivery. I was told by Avas that they will be promised to be delivered on the doorstep. 1 DAY LATER... I called Avas, the flowers still weren’t delivered. I was told that they would be in contact with the designer and it would take 24 hrs to hear from them.

I have ordered floral arrangements several times from Avas Flowers and have always received positive feedback from the recipients. This time, not the same. I ordered a very expensive "Premium - Large" heart-shaped floral spray and was extremely disappointed. At a price of $244.99, I expected an arrangement much larger than what was received. I was quite embarrassed, especially since I ordered it on behalf of my employer! When I contacted the customer service support, they were not willing to refund any of the cost. Avas Flowers has lost a very loyal customer.

Updated on 11/14/2018: This company charged me $90 for the delivery of flowers to my friend who was sick. It was $70 for the first delivery, which was botched. I was told if I gave them $20 more, they would redeliver the next day. It will be a week tomorrow. NO FLOWERS. EVERYONE I dealt with in the 6+ long phone calls promised me they would fix it by the next day, including Sonia, the supervisor, and George, who "had a friend who would make sure personally they would get there." NOTHING. NADA. TOTAL FRAUDS.

I ordered an arrangement for my sister's funeral. The flowers I ordered were not the ones that were delivered. I ordered a medium basket arrangement, and they delivered something that was sized more to a Barbie Dream House. It was very upsetting to my family and I, as that was supposed to be the backdrop for her ashes. It was not even visible over the box of cremains. We called immediately upon seeing the arrangement, and they refused to give me any information about who fulfilled the ordered, and then proceeded to ignore all our emails and photos that we sent to back up our complaint. Tonight, they called to tell me how beautiful the arrangement was, and how it had lilies of the valley, etc. I don't want their platitudes, I want the arrangement that my sister, a 19 year veteran of our military, deserved, and that was ordered. I could not care less if I got a refund, but an apology is deserved. That is how you make it right.

I don't even know where to begin. Here there is every type of Issue. I will begin with the FALSE advertisement issue and how they use that to scam you. I was ordering flowers for a sick friends. I googled flower places in the local area where the hospital was. Avas came up and I looked at the same day delivery flowers and picked one and started my order. After my order was purchased I got a confirmation for my order but in the confirmation it said my SAME DAY ORDER has been flexed and won't be delivered till the next day. This is what they say in email, “This order has been placed on FLEX DELIVERY! Delivery On: 10/26/2018 or 10/27/2018 Preferred Delivery Date: Fri, 10/26/2018 before 7PM.”

On November 4, 2018 I placed an order on Avasflowers.com. I paid $68.43 for a flower arrangement called Autumn Splendor. The product description stated this: Celebrate the coming of Fall with our Autumn Splendor bouquet. Shades of orange in this lovely arrangement come together in this low vase to capture the spirit of Autumn. A unique and beautiful arrangement to send, this will become a favorite for any occasion. I received a call the morning of November 5, 2018 from their company stating that the orange roses are not in stock, and asked me if I would be okay with them substituting the orange roses for another Autumn colored flower? I advised him that it was fine to substitute the orange roses with another type of flower or Autumn colored roses.

I ordered BD flowers for my sister yesterday. She just sent me a picture of them and they don’t look ANYTHING like what I ordered and was charged over $60.00 for. When I called to complain, I GOT NOTHING BUT A RUN-AROUND. What a SCAM Avas Flowers is!!

A flower corsage was ordered earlier during the week to be delivered for a 90th birthday celebration in Riverside, CA on Friday, November 2nd. No delivery took place, nor was there a call to explain. We called on Saturday, November 3rd and were told there would again be a delivery. Again, no delivery took place, nor was there a call to explain. We called Sunday, November 4th to request a refund and were told there would be an email confirmation of the refund. Nothing. We called again today (11/5) to a very noisy call center and was told a refund was approved yesterday and another invoice would be emailed. Still nothing. Nonexistent Customer Service. This company is either totally horrible, a scam, or both. DO NOT PATRONIZE THEM!

I asked for a bride and a groom balloon and they charged four times what party city charges and sent a balloon that said bride and a balloon that said groom on it. I spent $97 and they told me after two hours of trying to resolve this with them that if I wanted that bride and groom shaped balloon I would need to pay more. Their customer service sucks and they are unhelpful. Would never recommend them or use them again.

I ordered a bouquet for my grandmother's 95th birthday, it was supposed to be same day delivery, which was supposed to be a Thursday. I was called by Avas Flowers Saturday and told that I needed to pay an additional $12 for delivery because it was out of their delivery area and if I didn’t pay the additional the flowers would not be delivered until the following Tuesday. When I told the woman that I’ve already paid in full which included delivery cost she began trying to negotiate down to $10, then $8 at which time I told her I wanted a full refund and was reporting them to BBB. She then said that they would be able to deliver that day with no extra charge and now it is Sunday, Grandma still hasn’t received her flowers and I have not received a refund. Will never deal with these incompetent crooks again

I paid 135.00 for a large floor vase bouquet for a funeral. I got a basket with about a 50.00 bouquet in it and it was poorly done. Never use this company if you want nice flowers. They are not a good company.

Ordered flowers for my aunt's memorial. Asked they be delivered at 1 - they weren't delivered until 6pm. She lost her 8 yr battle with cancer and my family couldn't be there so we sent flowers that didn't get delivered. When I called customer service she could care less. This was the worst experience ordering from out of state. Will never do so again. This was very important to me and my family and to say that I'm disappointed and angry is an understatement.

DO NOT ORDER FROM AVAS FLOWERS!! I, like many others leaving reviews, trusted the integrity of 1800Flowers, and when they selected Avas Flowers, I assumed they would utilize a company that had ethical standards. I attempted for two-plus hours to complete my order before the 2 pm same-day delivery *arbitrary* cutoff time...was unable to complete my order on their phone app, and after two hours, moved over to my iPad, where they didn't offer options as good as on the phone app, but I was able to find an acceptable alternate bouquet.

Flowers were never delivered but they charged me over $50.00! Avas Flowers informed they would deliver my order before 7 pm on 31 October. Needless to say, the flowers never made it there. Customer Service is not able to provide any info as they can not reach the store. I would like to be reimbursed immediately. These people are scam artists! Please use a different reliable company. These people are crooks!!!

I ordered flowers online and requested for next day delivery. The next day, I got a call saying they are unable to deliver but will two days from requested order date. In addition to rescheduling of delivery date, they can’t make the requested arrangement but rather will replace with another bouquet for no charge. I tried to call the next day to modify my order since I really don’t like the arrangement they picked, but unfortunately, I was told it is too late and it is already in process. While on the phone, I was put on hold several times for quite a long time and was transferred to multiple person “to check the status of my order.”

I ask for a very special arrangement for my daughter who had helped greatly in the planning of her uncle funeral. Received nothing like the one I ordered. After spending 100.00 I could of went to Publix and done better. Very disappointed with non caring ❤. Go to Petals in Lakeland. Trust me. No callback from owner of Avas Flowers. Not very professional. No customer service anymore.

Flower were delivered one day late. I ordered a deluxe arrangement of very colorful flowers, reds, orange, yellow. A nice fall bouquet. The vase was suppose to be clear with twine wrapped around it. The arrangement that was received was a green base with a big burgundy now. The flowers were mostly burgundy as well and was pretty slim. Paid $70, what was received was worth $30. Gave me $10 off and a store credit. Why in the heck would I use them again. Worst place to order flowers from!!!

I ordered and paid for roses, lilies, and sunflowers with an extra charge for a bow (I was not told I was being charged for a bow) and the information I requested on the card was wrong. I also was charged for a card rather than just a typical card that would be included. I asked if I was being charged and was told no. I paid $73.00 for a vase of carnations! After you order they send you an email saying they can substitute like flowers of same value and color and a lot of detail about a binding contract. Having had contract law, I think this is a way for them to bully people into accepting a value other than what they paid for.

I wish I would've done some research. I thought I was ordering from a local company. They say they would deliver the same day as the order. They did not. In fact they claim they delivered on day three after I canceled the order. They still didn't. They still charged my account. I called 24 hours after ordering to cancel. They said they couldn't get a hold of the florist. 48 hours after my order they still said they couldn't get a hold of the florist. I canceled and then they were "magically" delivered, except no flowers were delivered. They say they were delivered. But if I want my money back I need to return the flowers that were NEVER delivered.

I ordered online for my grandmother's birthday. I was promised same day delivery and the flowers never got delivered. I called about 4 times just to get the order canceled and nobody handled the matter efficiently. I was put on hold for at least an hour total and had to explain my situation to 3 different people, each of which made empty promises to fix the problem. They all needed to contact the florist, even though they market themselves as the actual florist rather than what they are. Would not recommend this company, extremely unprofessional and unreliable. They should not be in business.

DO NOT ORDER FLOWERS FROM THIS COMPANY! I ordered a $40 bouquet for my 83 year old father who is in a nursing home. Free delivery was broadcast all over their website & this particular care facility was listed on their site. Upon check out there was a $16 handling fee. The next day, when the flowers were scheduled to be delivered, I received a call at 7:30 in the morning telling me they needed $10 more dollars to deliver the flowers. I cancelled the order and let the customer service rep know I was extremely upset. She offered to call the nursing home, yeah that would be great. How about you send the flowers I ordered. THIS IS A BOGUS OPERATION!

I called to order. They took my credit card # and promised to deliver flowers today. Then I got a text 2 hours later saying they couldn't deliver today. So I called them and they seemed confused or evasive. Couldn't tell me why they couldn't deliver today or why I had never gotten an invoice. So I asked them to verbally review my charges with me. They charged me $10 more than the price listed on the website for the flowers. When I asked them to waive the delivery fees because they didn't fulfill their promise to deliver they said they never charge delivery fees. I asked them what the $27.00 worth of extra charges above the (inflated) price of the flowers was for. They said "shipping and handling". Well, they don't ship and they don't handle. They are a call center that farms out flower orders to local shops.

I ordered flowers for my daughter-in-law who was in the hospital after birth of my first grandchild. Even though I selected the flowers for same day delivery they were never delivered. They sent me a notice that they were delivered after 5 pm but they were not received by security or nurses station. I called several times the next day and they couldn’t get local florist to answer the phone. They wouldn’t give me refund so I could order flowers elsewhere.

Thought I had pulled up an FTD Florist and would be in good hands. Little did I realize that I was talking to someone in New Jersey and they work with local florists. I asked if a same day delivery would be possible for a Boss's Day gift. I was told 'yes' to same day delivery. Great! Found an arrangement to order "She's Got style, she's got grace" Come to find out the next morning when I tracked my order it was not delivered as promised. So I call this company and they want to know when I would like arrangement delivered? "ASAP please since it was supposed to go yesterday," I respond.

I ordered flowers from Avas for my daughter's birthday. After I had placed the order, I noticed a lot of bad reviews about Avas so I was a little concerned. Fortunately, I had an excellent experience with Avas! The flowers were delivered when they were supposed to be and the arrangement was gorgeous! My daughter loved them! Don't know what happened with the people who have written the bad reviews about Avas, but I had a very good experience. The only negative thing I would say is that while they advertise "free delivery", at the end of the order a charge of $15.95 was added and while they don't call that a delivery charge, it adds $15.95 to your order for who knows what. I think that is a little misleading. Otherwise I was very happy with the service and the flowers, and I would not hesitate to order from them again.

I ordered Designer's Choice green planter/basket and paid additional $10.00 for large arrangement of plants in basket with white bow for funeral. They delivered a green box with all white full-bloom roses for $97.00. After speaking with customer service and informed them of my dissatisfaction, they offered me only $8 refund and $8 credit in next Order. I will never use this floral service again. Very displeased.

DO NOT PURCHASE FROM THIS COMPANY!!! I did NOT get the arrangement I wanted, was promised a price change for the difference which did NOT happen, the card looked like it was written by an early grade school child, and not what I asked to be on the card. Customer Service is extremely extremely poor. They credit me for the card and gave me store credit of $15.00 for a $30.00 error. This is the first and only time I will EVER buy from non-local providers again. I am beyond disgusted with this experience. I will never never buy from these people again. I am filing a dispute with my card carrier as well. BUYER BEWARE!!! USE SOMEONE ELSE!!!

I specifically looked for a florist in Zapata, TX where my elderly mother lives. This florist represents themselves as a local florist but they are not. I placed the order online very early in the day for delivery on that day, my mother's birthday. I received text alerts that the flowers were out for delivery. Then I started receiving frantic texts that there was a problem with the delivery. I called in and was told that the designer for that area could not deliver to my mother's address. Zapata is a two-stop-light town; and my mother lives in town. There is no way this statement was truthful.

I ordered flowers for my boss for Bosses Day. I paid over $75.00 with delivery and handling, the bouquet of flowers was over $55.00. I could have gone to the grocery store and gotten a better bouquet of flowers for $10.00. The flowers that were delivered were nowhere near to what the picture showed on the website. They were absolutely horrible looking and so small. I tried working with them, sent them a picture of the flowers and told them to compare it to the picture on the website. They responded by saying that it looked the same to them and they would give me 10% off my next order (which will never happen). I wish I would have went online and reviewed them prior to ordering from them. Had I not been in such a rush, I would have reviewed them first. Do not order from this florist. You'll be better off getting some flowers from the grocery store and you won't break the bank.

Casket floral pillow arrived late during the service for my grandmother. I was going to check status of delivery and the flowers were rushed in during the middle of the funeral. The words were handwritten on the ribbon with glitter glue. Letters were smudged looked like a child's art project. Sympathy card was also written by hand in blue ink, it was terrible. It looked nothing like the pic on the site and I was charged more than advertised. Very unprofessional.

A family member passed away in SC and I live in NH. I called Avas to see if I could get some flowers delivered last minute to the funeral home, the gentleman from Avas that answered the phone put me on hold to "check with the florist to see if they could deliver the flowers on time." He came back to tell me they were already going to that funeral home and that they could in fact fulfill my order. He described the arrangement they were sending to the funeral home and gave me options for ribbon and everything. Charged my credit card $102 and said everything was all set.

Funeral casket spray flowers ordered on a Thursday, checked numerous times and the flowers for the casket NEVER arrived. So embarrassing and humiliating to spend HUNDREDS on flowers and even pay EXTRA for early delivery to NEVER receive them. Talk about taking advantage of the grieving. SICKENING!

Ordered flowers for same day delivery. Checked on the status the next day and not enough they were not delivered but the company chose to pick their own delivery date which was two days later. Same day delivery in Avas Flowers just don't exist.

Never order from this ripoff company. They didn't deliver same day service I paid for, they didn't have the flowers advertised that I ordered, they didn't deliver next day when promised after calling them. Still haven't delivered and was told that they are sending flowers that I specifically told them I didn't want. I ordered fall flowers in a vase for a sympathy bouquet and they say they are sending 12 white roses just loose in a box?? INAPPROPRIATE! I'm embarrassed and so very upset. No flowers, broken promises and they kept my money!! Horrible!

I ordered flowers to be delivered 10-1-18 for a grand opening. They were never delivered and yet I got confirmation they were. When I called to complain they promised to deliver a larger plant with a blue ribbon in it. The plant they delivered was smaller and did not have any ribbon. Horrible company to deal with!

Birthday flowers were ordered and never delivered. Called that evening and began to speak with representative and was disconnected. Tried calling back and then there was no answer. Called back the next day to get refund, put on (long) hold three times until the call was automatically rerouted to another representative. Then was told that the local florist was contacted and the floral arrangement will be delivered. I responded that was not what I asked for, I called to ask for a refund and was put on hold again - the third rep spoken to was the only one that offered an apology but kept making excuses as to why it was not their fault. Put on hold a fourth time & finally got a manager on the phone who said a refund would be issued and it will take 3-5 business days.

I would give them zero stars if that was possible. I ordered Flowers to be delivered to the funeral for a dear friend. They were supposed to be delivered by 9am the morning of the funeral because the funeral was at 10am. I received email confirmation that the flowers were delivered at 3pm. I called that evening to complain and ask for a refund. I was told by the person on the phone that they would have to check with the delivery person to confirm that the time was correct. I received another email this time saying the flowers delivered at 1130am still an hour and a half late.

I understand you cannot guarantee that the arrangement you build will look exactly like the one in the advertised photo from your website, however, you did not use one single solitary thing in common with advertised arrangement. The flowers that arrived had the look and quality of a $9.99 arrangement I could buy at a discount store such as Marc's. The container, not even close. The flowers, all inexpensive, ordinary flowers, the shape of the arrangement, not even close to the photo. I spent $60 for a bouquet going to someone that just found out they are going to die soon. The specialness of this bouquet said, "Meh, you'll get over it," PS-it's fall in Ohio, you should have sunflowers in stock. When I delivered my feedback on your website you ignored me. I will never utilize your services again. Obviously the reviews section on your Facebook page is turned off for a reason.

Unfortunately I am very unhappy with this online florist. I ordered a large bouquet of flowers larger than what they said the display picture was showing to make sure the bouquet was extra full. What the recipient received was a small bouquet that looked like it came from a grocery store. I spent almost 100 dollars on this bouquet and emailed with a picture to express my unhappiness where they said they would credit me 15.00 but will need to retrieve the bouquet (product) before giving me a full refund. They ruined the specialness of a 44 year wedding anniversary by passing off a bad product through deceptive pictures online. The customer service was dehumanizing and they didn’t care to fix the situation.

In the checkout process, the total is "Estimated" and a final total is never given before the credit card is required. Only when I got the confirmation email did I see that they added a $19 "service fee" to my order. (The website clearly states that delivery is free). A phone call to customer service finally helped me find the hidden service fee explanation on the website. I will never order from them again. BEWARE!

I phoned in my order. The employee I spoke with was kind and patient, not pushy at all. I like that! Nowadays it seems everyone is in a hurry, pushy and even rude on the phone, but not at Avas Flowers. The person I spoke with was wonderful and helped me choose which flower arrangement was appropriate for the occasion. The flowers were delivered on time. I phoned the day before I needed the flowers delivered, which is customary. The flower arrangement was truly breathtaking! The flowers were healthy and fresh. Avas Flowers did a wonderful job, and I couldn't be happier! I have saved Avas Flowers into my personal directory, because I will only go to Avas for any future floral purchased. I trust Avas Flowers. Their prices are reasonable too! Other florists in my estimation are way overpriced. You get more bang for your buck at Avas Flowers!

Avas flowers delivered the wrong flowers to the funeral, not the right color blend, no card attached and did not include the bow that was shown in the picture. The flowers arrived wilted to the funeral home because I believe they delivered them earlier than should have. Their customer service lies when you call and always tells you the florist who delivered them is closed and they never want to resolve the complaint. They are blow hards looking to scam people. I am contacting an attorney because their return policy is false and I truly believe this is a big scam. They prey on others weaknesses during a difficult time.

Not a local florist. Internet order taker. After many frustrating calls to C.S., flowers came a day late. Left on porch at house when supposed to be delivered to my wife's office. Not worth the money.

I ordered an arrangement called Floral Harmony from their website. What was delivered did not match the photo in any way. Flowers were sparse, droopy, near death. It was embarrassing to see what our children 'thought' we'd sent. Immediately contacted Avas via their website with my complaint and attached a photo of the arrangement that was delivered. After several emails from several 'managers' all expressing how sorry they were, I was initially offered a 15% refund and a $10 in store credit. The 15% would not have covered the delivery charge and I don't live in a state with an Avas location not that I would ever work with them again.

This is the worst experience I've had when ordering flowers. Not an actual flower shop. They sub out their orders to incompetent vendors. Couldn't make a local delivery for 5 days. When the flowers finally got there. The card inside was for some other person, wishing them "Happy Birthday". When I called their customer service center (also a joke), I was put on terminal hold while they checked with their vendor. After several minutes he comes back on the line and says the vendors not answering. Asked for a call back before end of business, still haven't been contacted 2 days later. Next time I'll deliver my own flowers! DONT USE THIS COMPANY!!!

Spent over $50.00 to have a birthday card and some flowers delivered to my mother on her birthday. I never got a phone call from my mother and I thought it was odd. So I called her the next day and turns out she never got the flowers. She checked every door at the house. Nothing was left. I spent over an hour total, two separate phone calls with Avas customer service, trying to get my money refunded. They argued with me and told me that they couldn’t refund my money because the flowers were delivered. Then they tried to tell me that they couldn’t give me a full refund and that I had to pay for the flower arrangement. DO NOT USE this company. They will scam you out of your money. I paid for a service and it didn’t happen. All and all, terrible experience, I will never use them again, and I encourage all of you to find another company.

On September 28, 2018 I ordered my Girlfriend some flowers from Avas Flowers. They delivered 2 dozen old flowers and half were dead on the third day. I also ordered a card and three balloons. They delivered one balloon and did not fill out the card or even sign my name. I called Avas Flowers and complained and they said they would send out new flowers the next day. I call the next day and they said they were sending nothing. So they actually lied to me. Save yourself some heartache and find another company to order your flowers. This place is bad news and nobody speaks English.

I should have read the reviews prior to my purchase. The flowers I ordered my daughter were NOTHING like what I ordered. Matter of fact, about 3/4 of the flowers were missing. The arrangement was UGLY and my 5 year old could have done it better. I ordered first thing in the morning and requested delivery for “as early as possible”. My daughter gets off at 4 pm and the flowers weren’t delivered until after she left. I chose a florist close to her work & this one was 3 miles away and delivered her CRAP!!! I wish I could post the picture of it!!!

I ordered a deluxe floral spray for beside the casket. It came a day late and was sparse to say the least. Very frustrating and sad to know that this problem could not be solved since it was a one day funeral. NEVER order flowers from Avas as they do not fulfill their obligations or promises. Go to a local florist and don't waste your time or money on this company. When they found out what they had done wrong they offered a lame 15% discount for their mistakes. Shame on you Avas... you suck.

The status from website said delivered at 6pm, but there's been nothing at our front door. The address listed is 3 miles away from us. Customer service is out of the country as well. Still waiting for either delivery or response.

I paid $96 to get the nicest bouquet for my daughter. The luxury size bouquet. It was very very small, below average small. The balloons were limp and were on the floor the next morning. My refund $7.

Searching on the internet for some flowers to be delivered to a sick friend, I came across Avas Flowers. I found a perfect arrangement at a wonderful price. The advertisement said things like free delivery, personally delivered, local florist. Reading the fine print that changed to “possibly delivered by FedEx or UPS”. I guess the UPS man was going to hand deliver the flowers. I should’ve known then, but I thought, “Okay, not the worst thing If they come via mail service.” So I completed my order.

I placed a phone order with Tony who had difficulty spelling my name, address, email address, etc. I gave him my charge card info. I did not receive a confirmation email so Called Avas the next morning (Monday). I spoke with Luis who could not find my order despite my giving him my name, address, email address, recipients name, address, zip code. (More time on the phone). I told him that I would order elsewhere and if he found my order to cancel it. Later in the day I checked my credit card charges online and found a charge for $88.92 from Avas Flowers. I called them again, spoke with Anna, explained the situation (Much more time on the phone) and she was able to find the order and told me the plant was out for delivery! I told her to cancel delivery; she told me I would still be liable for the delivery charge!!! It's the principal...

Ordered flowers from Avas on 9/22, were told they’d be delivered by 1:00 pm same day. I received an email saying they were delivered at 4:30. I called my wife, no flowers were delivered. I called customer service and they told me that the person who was delivering to my house received them at 4:30 and they would be to my house shortly. They were never delivered on the 22nd, so I called customer service again and was told they couldn’t contact driver and they would let me know. The flowers were delivered next day on Sunday morning the 23rd which is actual day of my Anniversary, so it worked out okay and flowers were very nice. With all the calling to customer service and aggravation I would not use them again, I will stick with local florist.

I ordered flowers for next day delivery and everything was just fine then later they called me to say they could not deliver the flowers. They wanted to move my date out a week. I will never order from this company again. Horrible customer service.

I ordered flowers online. Pretty simple right? I receive confirmation that they were sent. I call the recipient and she never received. Called the company and it took them 2 days to do anything. Recipient finally gets the flowers and they are not what I ordered. Too disgusted to call and complain. DON’T order through this company.

I placed an order on 9/5/2018 for delivery on 9/7/2018 for a funeral service. I got the email within about 20 minutes of placing my order saying my ordered had been delivered. HOWEVER, the email said the service wasn't until 9/8/2018 after speaking with the funeral director and they will make sure the arrangement is delivered then. I called CS asking why I got an email saying it was delivered but yet they said they wouldn't deliver until 9/8/2018. I was told they would go ahead and deliver on 9/7/2018. Unfortunately, I never got any more emails afterwards. After speaking with family of the deceased, they let us know they didn't receive anything signed by us. So I contact CS again. Supposedly they contacted the shop directly and the shop owner said she "distinctly" remembered this arrangement because of the blue bow and she made the arrangement herself.

BUYER BEWARE!!! I ordered the DELUXE Blooming White Standing Spray and was humiliated by the extremely sparse 12-15 blooms and tired floppy bow stuck on the side of the arrangement for a dear family member’s funeral. Additionally, this business is not family owned or operated; if you have a complaint, you will not speak to anyone but the call center. So, if you like to support local merchants (especially if the event is in a small town) do NOT use Avas Flowers.

I placed an order for a beautiful flower bouquet with lilies and roses to name a few flowers. I paid extra for a red vase to go with the red roses. This was a gift for my mom on her birthday. The price on the standard price was $45.99. The first thing that happened was they charged me $75... not $45.99. I let that slide because I thought to myself that maybe I missed something. Then, they call me on my mom's birthday and told me they couldn't deliver on that Saturday that the next available slot would be the following Monday. I gave them the benefit of the doubt again due to the fact that there was some rain and flooding in the area my mom lives in at the time. However, what I cannot let go is the fact that there were supposed to be red roses in the bouquet as advertised.

I Googled for a florist in Key Lago, FL. It was imperative that the flowers arrive the same day. It was the recipient's birthday and she is gravely ill. I called and the rep answered the phone, "Avas Flowers." I ask if I had the right number, and she confirmed it was a Key Largo florist. I placed the order. I was assured that the flowers would arrive that day. Five hours later, Avas called and said they no longer deliver to that area but may be able to get flowers there in 2 days. Then I realized they take orders nationwide and have someone else deliver the order. They are NOT a local florist. I complained to a manager who assured me he would handle the problem and call me right back. No call. I called again and he would not take my call. Then the rep hung up on me. Be aware. If someone answers the phone, "Avas Florist", hang up. DO NOT ORDER ON THE NET!!!

Ordered four hours for my wife for Valentine’s Day. They turned out all right on time. They were terrific. Thanks Avas. She love the flowers and she will never forget that moment. Thank you Avas. You will always get my business.

I placed an order for same day delivery for a funeral. About 20 minutes later I received a call that they didn't have enough white flowers that were in good enough shape for the arrangement I ordered. I authorized a substitution as long as it was appropriate for a man's funeral. Monday morning they sent an email after trying to call at 8:30 am because the delivery didn't happen and they wanted an alternate address for delivery. The funeral was at noon local time (11:00 am my time). They claimed that the order did not make the local florist because they weren't open on the weekend when I know that they were. They had sought approval for substitutions in the flowers. Had anyone checked they could have made it before the funeral. Also free delivery was advertised but then they snuck in a $15.95 service fee as I went to pay. Since I wanted the flowers sent I still placed the order. Never again would I use this company.

I ordered flowers over the phone 2 days in advance. I was told they would be delivered before 10:00 AM. By 3:00 PM, they still had not been delivered. I called to talk to customer service and could not get to anyone. After being on hold for several minutes, you just get a recorded message saying you need to schedule a callback. They answer the phone right away for new orders - but the people in that dept say they cannot access the information on deliveries. What rubbish. This company is a sham.

Flowers were not what I ordered, were delivered 2 days later and the end of the day! Customer service was not helpful and only made excuses and refused to offer a refund after their own florist got lost, claimed address was bad, claimed recipient didn't exist, even on the second day second attempt at deliver to a apt leasing office which needs to be visible, they still got lost, and treated me like it was my fault. I do not recommend using this service, flowers that were finally delivered were ordinary $5 flowers you can get at any market or street vendor.

This floral delivery business is deceptive, incompetent and almost a sham. They stay in business because when you search for a florist in any area outside your own, especially smaller towns and communities, they come up. And you think Great! And don’t look up reviews until after you’ve been scammed. They promise the moon over the phone, then fall exceptionally short on follow through. I “custom” ordered sunflowers with a lot of greenery and variety of white blooms in tall tin vase with twine or burlap bow. What my mother received was 8-10 wilting sunflowers with a few sprigs of waxy leafed greenery in a box. Have to admit all three employees I spoke and emailed with were patient and polite and apologetic. But their offer of $10-15 refund was downright insulting. And why would anyone trust a merchandise credit when their product and service is so poor.

I received an email that the flowers I sent to my sister and brother in law for their 25th wedding anniversary had been delivered at 11:59cst. At 3:00cst, she received a phone call from an Indian man asking if she liked her flowers and she had no idea what he was talking about. 15 minutes later, 2 Indian men pulled up in a black car and pulled out flowers. The flowers look like they had bought them from a gas station. Now the card on the other hand was handwritten. It was either written by a very frail person or a 5 year old.

I wish I read reviews prior to ordering from Avas. I ordered for a special Birthday and then shortly after I received a text message to call them. They said they couldn’t get any shops to deliver today. I even asked for a supervisor and he couldn’t help either. Their solution was to call the recipient and tell them they would come tomorrow- unacceptable. I even suggested I could change what I ordered if it would help. No help, no flowers. However, the day was saved by RITA’S FLOWERS. Funny how they were able to deliver today??? Thank you Rita’s!!!!

They are nice enough on the phone, and always apologize that they haven't sent the flowers. They give me a delivery date. But never send. After 4 months, I give up. Do not order from this company. Customer service seems great, but they don't send the flowers.

I placed an order for a family member and come to find out the arrangement was not what I ordered at all. I spent hours and spoke with multiple people on the phone and was given no response as to why it happened yet I was offered a 10% refund and $20 store credit. I have no desire to order from this company again so the store credit will do me no good. I feel they scam people all the time as I’m now reading reviews. They advertise that they are family owned and the best in their area. They are not a family owned, they subcontract out to other local florists. They are a scam and I warn anybody before they consider purchasing from them. Do not do it.

These guys are the worst company ever. Run. Don't walk away from these guys. I ordered flowers for my wife for our anniversary at 9:00 this morning and they said they would have it delivered early afternoon. I told them they needed to make sure it was delivered before 5:00. I just got a call from them at 4:00 and they said they didn't have the red roses in stock and it would be tomorrow before they would deliver the arrangement. I asked how in the state of CA they could not find 12 red roses? With all the wholesale houses in CA, I would think they should be able to find them.

Ordered a live plant basket for the spouse of a deceased friend. I was very specific in what I ordered. I was PROMISED I would receive a photo, BEFORE the order left the florist, for my approval. 4 hours later I received an email that my order had been delivered. When I called, they apologized and said they made a mistake. To make things right, they offered me $15 off my NEXT order. I will be sending flowers to the memorial service in two weeks. If Avas thinks they are getting the order, they are delusional. You don't get a second chance to make a first impression. Avas missed the boat. I won't deal with them again and suggest you stay away.

I order a flower arrangement for my friend. I paid 65.78$. They sent it a miserable small bouquet! I start looking that we are a lot of persons who suffer from this company (and I decided who wants to receive money back and plus some rewards from this scam company please) email info. I am going to take a lawyer and we are going to sue them! Just who is really providing info and emails me! Thank you!

Funeral for flowers were never delivered to a close family friend's funeral. It was a small event and the flowers were greatly missed. When I called to inquire about it the customer service gentleman clearly did not care and had no desire to rectify the situation. No one should use this company. They are despicable.

I won’t bore you with all of the details but this was the absolute worst experience I’ve ever had with a florist. They were unable to create the arrangement I requested. A completely inappropriate piece was sent out after I cancelled the order and they tried to charge me for half. When I refused to pay anything for a cancelled order, they actually wanted to knock on the door of a grieving family and retrieve the flowers they sent in error. Unprofessional and unacceptable service.

I ordered an arrangement over the phone (very bad idea), they charged me $65. When I picked that thing up it was not worth $10. Their customer service is terrible, their favorite phrase is "give one second", and keeping you holding over the phone endlessly. After the 5th call, and an email with the picture of the arrangement, and 30 minutes (last call duration) later they agreed with a refund. Even though, they agreed to a refund. I felt scammed! I paid for something that was supposedly going to be nice, and worth the price. Overall, very disappointed with the whole experience. As a friendly recommendation, take your time and look for a serious place, and also take into consideration the reviews that people make.

I ordered two plants for a family funeral. They only delivered one and it wasn’t what I ordered. It is very hard to contact them once you make a purchase. When I finally did reach them they told me they canceled the other plant because it “wasn’t in season.” I told them this is a family funeral and I need another plant delivered. They sent a tiny plant that looked it was purchased at a supermarket. This company is a disgrace. Both plants had the same sympathy card from the same person and everything was spelled wrong. Save yourself the aggravation and stay away from this company.

Ava's must think that people will never see the arrangements that are sent and the recipients will just thank the senders, never mentioning the cheap appearance. Both my father and I sent $100 "luxury" arrangements for a 90th birthday, which we saw. Both were $10 grocery store arrangements, at best. Both were less than 12" in diameter and in 4" clear glass vases with no particularly special flowers. Ava's must get complaints often because they immediately sent a $10 refund and offered a 25% credit on our next orders.

I ordered flowers for same-day delivery and received order confirmation and order tracking by email. The flowers never arrived, and the order tracking gave no information. I spent days playing phone tag with customer service (who ended up being excellent for their perseverance). Finally, a rep ensured me that re-delivery would be done "at no extra cost" (of course; why would there be any cost?), and later that day, my flowers finally arrived... 7 days later.

I ordered flowers from Avas Flowers to be sent to a good friend's funeral while I was out of country with special instruction of where the flowers were to be delivered, I ordered a sympathy banner also. I got the cold shoulder from my family and did not know why until I returned home to find out that the flowers were delivered to my home address 500 miles away from the church and the delivery instructions were ignored and no sympathy banner either. I wasted $108.00. Do not order from Avas Flowers. They are a joke. I will dispute this charge for sure. I spoke with someone in customer service and they stated that the delivery instructions were not read. I let them know that if they had any questions I had international phone service and could have been reached by phone. Do not order from Avas Flowers.

Horrible experience! Do not ever buy from the company!!! I wish they will go out of business of how careless they are. I was the receiver of flowers that were purchased through them. I got my flowers on Friday and they seemed a little dead, within 24 hours they all died! (There were about 10 sunflowers). When I called to dispute it, they wouldn’t give me any sympathy. It’s obvious this company does not care about the “recipient” only the person who purchased it but yet can careless. They didn’t offer a refund or fresh flowers. I see why they have so many poor reviews. It’s not worth the price!!

I had ordered a floral arrangement called Dreaming of Tuscany to be delivered to a family member in the hospital that needed cheering up. It is a very bright cheerful arrangement as per the website. What was delivered was not even close to the arrangement on their website. It was very dull with no brightly colored flowers. When I called I was told they would have the correct arrangement delivered the next day. Needless to say, that never happened and when I called the next day I was told that it was never done and if I wanted they would deliver the following day. (This is now 2 days after the initial order).

This company is definitely one of the worst companies I have ever chosen to work with. This past weekend, I attempted to use Avas Flowers to deliver flowers for my Uncle’s funeral. (Flowers from my parents (Brother of the deceased) so they would not have to deal with the added stress of ordering flowers on top of everything else.) However the company ended up stealing my money and calling me 45 minutes before the funeral to tell me there was no way for the company to deliver the flowers.

I wanted to cancel an order five minutes after my wife made the order. I was hold for 30 minutes and the phone went dead. After I finally got ahold of a person, I told I wanted to cancel my order and he put on hold and told me he had to contact his supervisor and he didn't come back, I was on hold for twenty minutes and no response.

I ordered a beautiful floral arrangement for my daughter on a very special occasion. They sent her a total different arrangement that wasn't even half the size of the one I ordered. It had maybe 1/3 of the flowers, the flowers were different and different colors. On their website they said they would refund or replace if the customer wasn't satisfied. 1st call the lady I spoke with agreed after seeing the picture I took with them side by side for comparison. She said she would call floral shop and someone would get back to me within the hour.

According to your website ACTUAL DELIVERY DATE: 08/19. ACTUAL DELIVERY TIME: 1:30 PM US/Pacific. According to the intended recipient, Merle ** NO FLOWERS for sure… Where did they send it to? There were 115 people here at 1.30 pm… NO FLOWERS… "Please get a refund on your credit card. Further Your order for Merle ** has been delivered on Sunday, August 19 2018. No further information is available at this time. Order Details Recipient: Merle **. Order-Date: 08/16/2018 22:40. Delivery-Date: 08/19/2018." Further according to the intended recipient such lies... Totally dishonest... Merle **. As a consequence of this I called your customer service and spoke to Alan whose explanation (after he spoke to the florist responsible for delivery) that the delivery was completed.

Ordered flowers for a friend's birthday in Jacksonville, FL on 8/18/2018 to be delivered on the 19th. Got an email on the 20th at 8:03 am stating they will deliver the flowers on the 20th. I tried to contact them but it takes an act of congress to get a hold of anyone and when I did they told me it was too late to cancel the order due to flowers being in route for delivery. It's 12:58 pm and she just received the flowers which are not the ones I ordered of course. Why would they be? This company sucks. Do not use!!! Save your money! Do not use!!

So please please PLEASE take my advice and DO NOT WASTE YOUR TIME AND MONEY purchasing anything from this company!!!

Trying to order flowers for my daughter's birthday... Found arrangement on sale $44.95. Free delivery! Then my total is $89.00. How? "We are charging you 15% for the driver's tip and $9.99 to prioritize your delivery." Thanks a lot right! RIP-OFF.

Don’t shop here... I am still waiting on my refund and the customer service is horrible. They tried to charge me $59.99 for a cancellation even though they couldn’t deliver when promised. Several BBB complaints have been filed: On 4/11/14 BBB reached out to Avas Flowers regarding a pattern of complaints filed against the business. Consumers have reported flower deliveries that arrived days late, dead, wilted, brown, falling apart. There have been reports of flowers not arriving after continued assurances they were on the way. Consumers have reported deliveries of flowers that were completely different from those ordered (type of flowers, vases, arrangements). Consumers have reported difficulties reaching Customer Service to try and resolve problems.

I had a very similar experience as most of the reviews on Avas Flowers. Out of the flowers I ordered, sub with equal or greater arrangement. Not so much, carnations in place of roses. A total scam outfit, DO NOT USE! Offered a $10 credit on a $80 order, didn’t even cover the “fee”. What a joke of an outfit. They should be run out of business taking people's good money with no intent to fulfill. First image is what was ordered, the second what was delivered, what a scam!

I was trying to surprise my girlfriend with flowers for our anniversary and Avas Flowers missed the delivery. When I asked them to refund my money they would only give me back half of my money and offered me a whopping 10$ credit. These guys suck at their jobs and are scam artist. I think it's safe to say I am never going to use that 10$.

I placed an order on Fri eve for next day delivery on Sat. Avas called me on Sat to inform me they could not deliver the flowers on Sat and I agreed to a Monday delivery even though the recipient's birthday was Sunday. The flowers were not delivered until after 2 p.m. on Monday and they looked NOTHING like the online photo. They were much smaller. I contacted Avas and they offered me a $10 store credit on future orders on a $50 plus delivery fees of $17 for a total of $67 order. I informed them that was of no value to me as I had no intention of ever using them again. The CS person responded and said that after reviewing the picture I sent it was determined that I received more than I ordered and they would give me a 10% discount which was $5.69. I am contesting this purchase with my cc company. Based on my experience this is not a reputable company.

l ordered flowers for "same day delivery". I ordered before their "cutoff time" and have email proof. However, I received a call to let me know (two hours later) that the order would not be delivered same day. I said that was fine, as long as the order was there the following morning. I called back no less than fifteen times today to verify delivery time - l was told if it wasn't there by noon, I would get a refund. The order was finally delivered at 1:50, without the card I ordered. Avas not only failed to live up to their promise, their non-English-speaking customer support hung up on my at least ten times, after lying to me about cutoff times and order times, despite me having email proof of my order. They offered me a $4 refund on a $175 order which was completely botched. Do NOT order from them. Other online shops are more competent.

Perhaps this was my mistake but I decided to do a google search for flower delivery in my MIL’s City. Avas Flowers came up and the flowers were pretty and in the price range I was going to spend. I ordered, using the extra 10% code that was on the site. Several hours later, after receiving an urgent email that my order would be delayed if I didn’t call them ASAP, I was told that the FTD florist handling my order needed an extra $5. Not a lot of money, but something didn’t seem kosher. I asked if I could get a refund and was told no. My options: lose $53 or pay the extra $5 by credit card over the phone or continue fighting. After 10-15 minutes of back and forth, Regina told me they would waive the extra fee. Never ever in my life have I ordered something and fully paid the price asked only to learn I need to pay more money. The flowers were delivered but I am pretty certain I will not using these guys again.

If I was able to rate this company with no stars, it would be more than they deserve. Simply stated, their customer service is nonexistent, they are rude and not at all concerned with customer satisfaction. I ordered a floral arrangement and it was delivered to a different address and I was not notified nor was the recipient. It was simply dropped off to an unknown address and three days later no one can find the arrangement. I can go on and on with my review but my recommendation is not to use this florist EVER. They are rude and essentially lied to my wife promising to clear this up within the day. This was after she was rudely treated by a person (name withheld) who described himself as a supervisor. It was a surprise gift and they simply ruined the surprise by their incompetence and lack of customer service. It would have been better if I had given the recipient a gift card to purchase a floral arrangement at her local grocery store.

My friend was working in FL so sent me an arrangement because he could not be here. He placed the order 08/07/18 to be shipped the next day 08/08. They called him at dinner. He called back when he got back up to his room. They told him it get there on 08/09/18, because the nearest Avas florist is 30 miles away. That's bull because there's one 7 miles away that services Avas according to Google and the Decals of Avas in the windows. He said he would like to cancel. They said, "You can't. It has already been processed." They sent him a short survey after I sent the picture via text. He told them, "That's not even what I ordered," and after almost 20 years they haven't messed up until now, "so I will never use your service again".

I ordered a premium flower arrangement for my daughter’s 50th birthday. The flowers arrived on time, but not from the most popular florist in their hometown like they promised, but from another city. The flowers were not what I ordered at all. I ordered a premium arrangement and paid nearly $80, but they sent a cheap wilted bouquet, that I could buy at my grocery store. The delivery was free, but the delivery person was very rude and sat in the driveway and just honked her horn. No sign on the car as to where they came from. I had also ordered a special card to be attached to the arrangement. That was not there and my daughter had no idea who sent them. Awful experience! How can this business survive with this bad service.

I called to order Local delivery flowers for my boss yesterday 8/6/2018. She was only to be home on her Birthday, one day, yesterday. Avas Flowers Customer Service rep, decided to pad my ticket by adding stuff that cost more ($4.99 bow). So I cleared all that up, then the delivery was NOT made & an "auto outgoing greeting" from Avas Flowers tell me that flowers will be rescheduled until 8/7/2018. I called them @ 5:55-6:00p.m last night, going through all the choices and finally a live man answers. I say, "I'd like to cancel my order because my boss & my friend will NOT be home tomorrow." His reply " Yeh, click"... Silence.

VERY disappointed!! Paid extra to have flowers delivered to my daughter on her first day of student teaching by 1:00. Not only did they NOT arrive by 1:00, they DID NOT ARRIVE AT ALL! Online tracking had no info. Customer service call at 1:00 was all broken up and full of static. So I asked them to call me right back. Surprise! No phone call. Then I filled out the "Contact Us" form online, but received an error code when I submitted it.

I ordered flowers from the site. They said they could deliver the same day but we’re unable to do so. Then, they promised to upgrade my order. I found out that my order was replaced with old roses that looked terrible and was nothing like the original arrangement I had ordered. When I asked for a redelivery or refund I was only given a $20 credit. Don’t use this company!

Horrible Florist! I ordered mothers day flowers for my mother who is 93. There were supposed to be flowers, balloons and a card. I originally ordered from a national florist who apparently farms out orders to this company. All this company delivered were dead flowers and one of their business cards with "love, (my name)" in barely legible writing on the back. When I called to complain the number that was on their business card the people I spoke to barely spoke English. They refused to refund me or do anything to help and actually laughed at me when I said it was probably my moms last mothers day. They then hung up on me and refused to answer the phone after that when I tried to call. Now that I am contesting the charge with my cc company they claim they would have picked the dead flowers up. LIARS! This company should be ashamed of themselves and should be shut down.

As all the reviews I have read after my husband ordered from Ava's Flowers, they had to delay the order, substitute another flower, but the big thing was, Roses (which were nice) came in a huge vase, with no greenery to fill in the holes. I could have clipped a nicer looking bunch of weeds from my yard. They claimed they were going to redeliver twice, nope, never showed, now we are on the phone for a refund. We will see... Don't use this place... Order from your local florist and have them use someone they trust in another city... Leave flowers to the pros.

I placed the order over the phone saying that I wanted an arrangement of IRIS flowers. They said it would have some but not all iris. My receipt later emailed to me said "iris flowers if available". When the bouquet arrived it had no iris flowers. I called in, they said sorry and would give me $10.00 off next order. It was classified as a medium bouquet and cost 82.00. I really could have done as well at the supermarket.

I ordered a midsize palm plant to be delivered to my brother in law's funeral service out of state. The picture showed a lovely palm with a pink bow. I requested that the plant be accented with a red, white, blue color as he was a veteran. I was absolutely disgusted when I saw the photo of the plant that my sister sent me. The plant itself was quite unsatisfactory. Worse, they had put a stingy, droopy pink bow with a pink card on it. Since I was unable to attend the service, my intention was to be ‘present’ symbolically with a lovely plant - my brother in law loved plants. I was furious with the almost $130.00 result. I will NEVER again use this service. I have yet to receive any response from my emails to them.

I placed an order for flowers to be delivered to my wife at 8:30 AM on August 2, 2018 and said that they needed to arrive at the hospital that she works at, by 1 PM. Avas gladly took my order and assured me that the process would be completed as discussed. After calling Avas four separate times throughout the day to check on my order, I was given such a run. I was told that they could not guarantee at which time the flowers would be delivered. My wife and I were celebrating our 43rd wedding anniversary.

Zero stars - Wish I read the other reviews first - Ordered flowers to be delivered to a special friend on a special birthday as we couldn't make the party - Never delivered - Seems to be the case from other reviews too - So disappointed I trusted them - They wanted to give me store credit but had my credit card go after them and was given a refund - Do not do business with them.

Below is a brief summary of my order experience with Avas Flowers in Orlando (online) June 27th. Please find below the issues I have had with order number ** for Marie **. I ordered flowers on their website around 1:30 p.m. on Wednesday, June 27th. The same day option was available, so I selected it. Within a half hour, I received a delivery notice. Shortly thereafter, I received a call and an email from your company stating the delivery could not be made that day.

DO NOT FOLLOW GIVEN INSTRUCTION: I telephonically ordered an arrangement (online was less expensive but I was amending the online photo). I asked, and it was confirmed, that I wanted the arrangement with 6 roses and not the pictured 3, along with a variety of other flowers. This was a 40th birthday gift to a dear friend who recently assisted my family during a funeral for my son. That said, the roses were to represent a rose for each family member...and one white for my son, the recipient's dear friend. The Avas customer service stated it would not be a problem and they would place the white rose in the center. When the flowers were delivered it was the online photo (3 roses) and NOT what was agreed upon and also the first name of the birthday recipient was incorrect.

I gave specific instructions regarding delivery - NOT FOLLOWED. I asked for One dozen red roses - ONE DOZEN WHITE ROSES DELIVERED. I called (x4) and e-mailed (x6) to complain; NO E-MAIL RESPONSE. HUNG-UP ON TWICE, third COULD NOT FIND MY ORDER, fourth gave me 10% off my order. AVOID AT COSTS!!! (In my case, I lost $74.82 in the end and my mother came home to some wilted white roses for her 89th birthday.)

@AvasFlowers. You guys are totally useless and lie. Check my order ** placed yesterday and you PROMISED on the order deliver yesterday by 7:00 PM or today. Not true - YOU LIED!! Stop your BS and start delivering what you promise. DO NOT USE THIS SERVICE!!! #avasflowers

Needed to send Sympathy flowers to Kapaa, HI. Avas Flowers advertised as being located in Kapaa, which was perfect. Ordered flowers and a week later received delivery notice. Called friend several weeks later and no flowers delivered. Called Avas and was told they had no one in Kapaa to do flowers. Asked why they didn't tell me and give me a refund. I was told that AS A COURTESY they would refund my money. Fortunately they refunded it quickly. DO NOT ORDER FROM Avas Flowers.

I ordered some flowers from these people yesterday. It was a last minute order, that needed to go out that day. I found them by looking for florist in the Corona Area in California. This company came up. I usually look into a business before I order, but because this was so last minute I didn't do that, and boy did that come and bite me in the rear. This COMPANY IS AWFUL!!! I wish I had of read these reviews. I'll say one thing they do stand in the Negative category for sure. I ordered a bright cheerful bouquet, even made it large with balloons to be attached. The recipient send me a picture of what it looked like and it didn't look anything like what I ordered!!! It looked more like a sympathy bouquet.

My 11 year old granddaughter just had a brain tumor removed and once she got into a reg. room, I ordered a beautiful bouquet of flowers with a pink vase, 3 balloons and a teddy bear to be delivered which the email said before 7pm it will be delivered. My husband gets the confirmation that it was delivered. She never got them. I send an email to the manager and she claims to be trying to reach the store that claimed they delivered them but no response yet. I feel like I got robbed out of $115 and my granddaughter got robbed out of a gift that would have cheered her up!!

No star should be given. Unacceptable service during a time I am already grieving. The flowers never made it to the funeral and instead of crediting the account immediately, I had to talk with several different reps that refuse to care about my concern or show any empathy even after telling them that they were not empathetic at all. If they could not handle this order they should have been honest so I could use another florist and get the flowers sent before funeral. I asked for a manager 5 different times and never got one or a call back from one. Makes me feel either they don’t care or there is no manager. Not to mention A Customer service executive hung up on me and someone from their delivery department. It’s just not good business. I will never use this florist again.

Please read. Scam. Beware... Do not order flowers from this company. They are a fraud and don't honor their policy they have noted online. Worst customer service ever! Tried telling me that the bottom arrangement was the same as the one I ordered which is on top. Fraud... Scam... Do not order!

I ordered flowers online from this company that is a 3rd party. They don’t even deal with flowers. They wire your order to a unknown florist close to where you're sending the arrangement. The flowers I picked were not even close to what I ordered. When I called them they called the florist that sent them. That florist turned around and called me directly apologizing for it not being what I ordered in looks or equal to the money I spent. She told them she couldn’t do the flowers and that she didn’t do cards like they also made me pay for. Avas told her to do her own choice and send it anyway. She said she has problems like that all the time and doesn’t like to work for them. Please don’t use this company!!! They don’t do or send what you pay for!!!!

I placed an order the day before deliver. They were all sweetness and nice. The arrangement was not delivered. Could not get any answers. Called at least 4 times to get a status of delivery. They said it will take 24 hours. They had to get in touch with their "designer". Which means who they farmed out to. Could not get them to respond and of course they ended up being closed. Takes the excitement of sending flowers. Plus I had to contact the person I sent them to. Very very disappointed.

I ordered "The Artist's Design Flower Basket" and upgraded to a large. This was suppose to be a basket with fresh flowers. What my friend got was an ugly pot with two scrawny plants and a green plant. And, one of the flowers were broken. I contacted Avas immediately and got some lame excuse that made no sense. I sent them a picture of the delivery showing how it was nothing like I ordered. They offered me a $10 credit and a $10 store credit, as if I would ever use them again. I'm disputing the charge with my credit card company. Never use this place for flowers, you could do better at your local grocery store.

I recently bought flowers for my mom's birthday. On the day of delivery I got a call from customer service telling me there was a problem with the order. I called back less than a minute later and received an automated machine. It told me there was a problem with the order but they were working to fix it. I went through an automated system to try to speak to a real person.

Your picture on the website shows a vase. You delivered flowers in a BOX to a hospital room! Seriously, you claim to be a family owned business! What is my friend in a hospital bed supposed to do with TWO DOZEN YELLOW ROSES in box? This is the worst customer service I have ever experienced. "Albert **" from your Customer Service Department threatened to hang up on me because I was expressing my opinion about your abominable florist service. You ruined an experience for a women, my friend, who just had TWO surgeries. I am appalled that you would deliver flowers to a hospital room without a vase, who does that? Apparently Avas Florist does. I want new flowers sent or a vase or a complete refund!

I ordered two dozen roses, a teddy bear and candy. I ordered them 3 days ahead of my sister-in-law's 60th birthday. The picture shows them colorful and beautifully arranged. Although delivered on the day requested, it was late in the afternoon before they arrived. She sent pictures to all of the family showing us her flowers. I was horrified to see that the bouquet on Avas website wasn't even close to the flowers my SIL received. They were clumped together by color and just stuck in a vase. No arrangement, no thought to how it looked, and they used such similar colors that the bouquet didn't stand out. In the picture on the website showed yellow, red, pink, orange beautifully arranged in a slim vase.

Ordered flowers over the phone 3 days in advance, confirmed the arrangement "Sunset in Belize." Called me the day they were to deliver saying that the flowers I picked out they are out of Gerbera daisies, could they substitute for roses and carnation. Well kinda stuck. Need arrangement to be delivered. Reluctantly okay change. Not even close in color, size, greenery or arrangement, totally different. Needless to say not ever using again, can you say bait and switch. I paid over 60 dollars...not happy. Don't use.

I ordered a large floral arrangement bouquet for my mother. This looked nothing like the picture and was 1/3 of the size. This arrived in a small red vase with a pink bow and 6 roses along with 6 carnations. The arrangement looked like a joke and the price was outrageous for what I got. Do not waste your time ordering from this site. How embarrassing.

Placed an order for same-day delivery. It went undelivered for two days. On the third day, they offered me a $3.79 refund on a $57 order! I spent over 36 minutes on hold, spoke with 3 different "customer service" representatives (none of whom spoke English as a primary language) and all they wanted to do was give me store credit for a future purchase! I wish I had checked this review site's rating before I ordered. NEVER AGAIN!