Avas Flowers Reviews

Avas flowers is by far the worst. I paid $125 for ** arrangement that was not what I ordered. Think They changed my order and delivery date. This business sucks so bad. I would give a negative 10 if I could.

Ordered a bouquet of flowers for my wife on Valentine's Day for $100. The delivery day was open for selection and they say same day delivery. The flowers were never delivered! I tried to cancel online and it wouldn’t go through. It said to talk with customer service, so I called. I went through about 10 minutes of departments etc. I never talked to a person. Every time it said push this to talk to an agent, it said I’m sorry, no agent is available and hung up. The website has many links but you get back in a circle back to the phone number. Worst company for flower delivery! I’m out $100 and my wife is mad at me. If you want flowers delivered, talk to a local florist in your area directly. Trust me, don’t deal with online third parties. Especially this crap of a company! Someone needs to shut them down for fraudulent activity!

Like several others, my order was never delivered even though I received a text saying my order was delivered. I placed my order 2/3/2020 to make sure there wouldn’t be any issues. After attempting to call and resolve this and find out what’s going on, I was left more angry, distracted, and disappointed.

Worst florist experience ever. Sounds like a sale and free delivery then they hit you with last minute huge service fees and other hidden fees then they never delivered the flowers and never told me they would not until it was too late to make other arrangements. Bad enough to be charged $70 for a $15 plant but even worse when they never even deliver it or let you know it will never arrive. Ruined the holiday. Worse than not ordering flowers at all to take the time and expect it is taken care of then find out after the fact they dropped the ball with no heads up. As most other reviews indicate this is a very bad business and should not be used or allowed to continue to conduct business. Even try to scam you into so called offers of up to $100 free after your purchase which are magazine sale scams and the like. Lowest of the low and worst of the worst in the flower business or any business.

I wish I could just post pictures to explain my experience of the service I received. I sent flowers to my mother on Valentine's and I when I seen the flowers she got I immediately felt like I was robbed, not once, but twice because I also had flowers sent to a girl that I like and if my mother got that crap as the Deluxe package I can't even imagine what the girl received. That's if the girl even received them because work the morning shift and the confirmation was sent after 5pm.

This is the worse florist I have ever dealt with. No office to call. They used an offshore 800 customer support center and poor English. 3 calls to correct delivery time issue and now have to wait to hear about fixing fact half of my order was not delivered. I WOULD NEVER RECOMMEND THIS FLORIST AND WILL NOT USE THIS COMPANY EVER AGAIN.

I ordered 9 days in advance. 9 days to be exact. The flowers did not arrive in time, it was of course Valentine's day. Avas had no clue the whereabouts of the order, only that it was supposed to be delivered. Never ever ever again. Do not use this company, they will devastate whatever special moment you are having.

This is the worse flower service I have ever encountered. Totally ruined my wife's Valentine's Day. I ordered the flowers on the 13th to be delivered on the 14th after 2 pm. On the 14th with no correspondence. I called customer service and all I could get was "don't know". I then changed the delivery address and 20 minutes later received an email that the arrangement I ordered was not available and that I would get an in store credit of $15. I make 300k a year. I could care less about $15. How much is the let down my wife of 26 years. You people are the worst. Can't get through to customer service, customer service does not know what's going on. Do yourself a favor and spend 10 bucks more and use a local florist. These people are complete morons. They would get zero stars if I could check that. Thanks for jacking up my Valentine's day Avas. You are a real bunch of winners.

I ordered flowers Feb 11 to be delivered on the 13th. According to the delivery schedule there were openings for deliveries that day. It cost me almost $100. With delivery fees and extra charges. They were not delivered and I cannot reach a real person to talk to. DO NOT use them.

Updated on 02/17/2020: Update to my last review. The flowers were not delivered on 2/15 I called them and they said they tried to deliver to my wife but no one was home. I said that's strange because she's in a hospital and they are open 24/7. Then the guy "John" said oh wait they tried to deliver on 2/14 but they couldn't find the residence. Again I said, "Well it's a huge hospital. I'm not sure what you're saying. In addition I provided you with my wife's phone number and no one called her." I then said, "My receipt says delivery 2/14, your email says 2/15 and now it's 2/16 and still no flowers." I told him, "I wanted my money back," and he hung up on me. I called my credit card and disputed the charge. 5 hours later the flowers showed up at the front desk. Never I repeat never use this company!!

Bad business. Poor customer service. Only want your money then hang up in your face. My husband put in an order. Was told it would be delivered same day around lunch time. Never delivered. He contacted customer service. Was told driver said he’d deliver by 4 pm. That hr came and went still nothing. Then was told the order was to be delivered the next day.... Still nothing. Next day being told it's to deliver Monday after Valentine’s which is pointless by then. Tried canceling the order since being lied to and given the runaround and told there’s a $22 fee to cancel. Ripoff if you ask me.

I ordered a bouquet delivery online to be delivered to my wife's place of business, a local surgery center. The ad made it sound as if this was a local, family owned company that offered "free delivery". I ordered the bouquet to be delivered on Valentine's Day. My wife enjoys the attention from her co-workers when she gets flowers at work. The order was placed on the Wednesday before V day. When I got to check-out and entered the Free delivery code they credited the fee but, when I asked for a delivery before 2pm the site indicated a "rush" fee of $9. OK, so I went forward with the check-out because I had already spent 20 minutes filling out all of the info and CC number, etc. When the final total came up, the $9 "Rush" fee morphed into $19. So, now the free delivery, "lower priced" deal ends up at the same cost as the other national flower rip-offs.

This company tells you if you need to cancel it must be done within 24 hours or you cannot get a refund. Then they say they will deliver within 24 hours but don't actually deliver until 3-4 days later. That way when you call to cancel it's already PAST the 24 hour cancellation time. The local florist who finally delivered told me Ava's takes $25 off the top immediately and then orders something of less value than what you are paying for. Then, the local florist puts it on the back burner for delivery because it is always a lesser price order item. The quality you order from the Ava's picture will never be the same as what is received. LESSON - When you order flowers, be sure to look up the local florists in the area you are sending to and be sure you're calling a local PN not an 800 or other toll free PN. You will always get a reputable florist when you do a little research and shop local to the delivery area.

If I could give half a star I would! I ordered flowers for my niece on Friday! Saturday I got an email saying they were delivered! They were not! I called and they said they were delivered. When they checked she came back and said they don’t deliver to that area! Why couldn’t they tell me when they took the order! Fast forward to Monday am.. still no flowers! I call again! They sent the order to another “designer” but wouldn’t tell me who! I tried to cancel the order they wouldn’t let me because so much time has passed since I placed the order! EXACTLY! And still not delivery!

Did not get what I ordered! I ordered a plant basket from Avas flowers for a funeral out of state to be del. on 1/24. Their reviews looked good. Got a call on 1/25 what I ordered was out of stock. Offered me an orchid. I said NO. Orchid was sent anyway. Email just said item delivered. Found out and called. Told I was too late for a refund. Offered a plant or 20% refund. Not Happy!

It seems everyone reviewing this Florist has had the same issues... not getting what they paid for, extremely poor customer service and little to no accountability for either. You may think you are ordering from a local florist but that couldn’t be further from the truth. No reputable local florist would risk their reputation by providing such abysmal service. All the reviews are eerily similar so my bad experience was not a fluke. It’s their standard operating procedure! Buyer beware. No matter how good the deal looks it is a rip off!

Somebody I know was trying to do a very nice gesture. Flowers were delivered as ordered but were dead an two days. I tried not to call the person who sent them to me because I felt bad to ask them to call and I couldn’t get an order number so I finally called again and they said it was past 24 hours. She was rude. Couldn’t even understand her. I asked for a supervisor and she said have the person who sent them call and hung up on me. I had brain surgery. What nerve to upset a customer under these circumstances. Someone should have come to the phone to resolve this matter. I’ll never use this company. I am filing a complaint with Better Business Bureau.

Ordered Thursday and selected a Friday Morning. They emailed me twice telling me to call about details about my arrangement. And when I called I was told “they have other things to do.” Delivery will happen Saturday morning property. 2:00 Saturday and the flowers are still not delivered. There was a death in the family and flowers were the least I could do.. The least you could do is to deliver when you say you will, not once but twice. Offered me a measly 6$ for my inconvenience will NEVER order from here again, I should have read the reviews.. Do your research and don’t get burned like I did. Thousands of people have 1 star reviews I see why. Thank you Avas for letting myself and others down. The flowers weren’t cheap either.

I went on Avas website and ordered a "Happy Birthday" arrangement for my boyfriend. This included the "You're An Angel" flower set, a card, and a "happy birthday" balloon. This altogether costed me $65. On the site, I was told I would receive same day delivery to the address. However, after placing the order I went to track it to see how long it would be until it got to its destination. The site then said that it was not scheduled for delivery until today (the 8th) when it had previously told me, before paying, that it would be delivered yesterday (the 7th). I instantly went to their online services to try and cancel my order. I tried three times and was told that my request could not be completed at that time, each time. I was at work and could not call their hotline yesterday so I did today. I called and had to listen to 10 minutes of automated messaging before I talked to an actual person.

I ordered flowers from Avas on Feb 5th 2020. The agent said that the flowers would be delivered that afternoon, the flowers never were delivered. The next morning in conversation with the avas agent I was told that they would be delivered for sure by the afternoon on Feb 6th, again the flowers never showed up. When we called to find out what the story was we decided that we wanted a full refund because there was no delivery. The agent hung up the phone on me.

I ordered an arrangement for my mother's birthday. The shape of the arrangement was very compact and the colors were purple, which is her favorite color. What she received looked nothing like the picture. I understand that flowers may need to be substituted, but that they said they try to keep the basic shape of bouquet the same shape. This was no where near the same.

I never write reviews but I was so disappointed & upset I just had to. I ordered flowers a week before they needed to be delivered to ensure no issues. The day of they were never delivered. I was not notified & only found out once I called them to see what happened. They had no answer for me, stated that their "flower design" shops were closed & best they could offer was to try the next day. Okay, fine, fast forward to the next day & my family member has still not received them. I called @ 11 am to get status & was told they can not reach the "flower designer". I called again @ 2 pm and again @ 4 pm & was told the same thing every time. It was a birthday for a family member that is suffering from a life threatening illness & may not get another birthday & I can not get that day back & the small part I did to try to make it special was ruined by this company.

I choose Avas Flowers because I was looking for a florist that was local in a small town and that could offer one day service. Avas website alluded to both. I ordered a $100 bouquet on Saturday. Website said it would be delivered before 2pm. When I arrived from out of state on Saturday evening the flowers had not been delivered. My receipt of order on the computer said delivery could not be guaranteed. I then assumed delivery would be on Monday, the day of the funeral. On Monday morning I attempted to call Avas to verify delivery to no avail. I tried to email and the email was rejected. The flowers were delivered on Tuesday afternoon. Family and guests were no longer gathered having departed Monday night. Flowers were locally donated for which I am thankful.

I paid 80$ for a bouquet on Avas Flowers. The driver didn’t try to find my wife. We had to drive 10 miles to pick up a tiny bouquet that looked nothing like what I paid for. I called them and said I wanted a refund because not only did the driver blow the surprise but I didn’t get what was advertised. They called me and told me they would discount a future purchase but the florist followed the instructions. I didn’t even have words. I have pictures to show how much different it is. After arguing they said they would refund 15$ on an 80$ purchase they ruined. Shop somewhere else.

Website promised same day service in my area and I placed an order and received a confirmation that it was scheduled to be delivered that day. After repeatedly checking the website with my order number there were no status updates. I tried calling but it's all automated and no one available to speak with me. This morning I checked status again and it still said no status update and a new message appeared that I could submit an inquiry as to the whereabouts of my order. So I submitted an inquiry and an hour and a half later I received a call that my order was just delivered! The woman on the phone said I had missed the "cut-off time" yesterday even though no cut-off time was listed on the website and the email confirmation I received confirmed that my item was scheduled to be delivered the same day. At no time did I receive a call or an email with a new or rescheduled delivery date.

Monday 2/3/2020 I ordered a floral arrangement to be delivered same day to my girls place of business. 1 dozen long stem roses, the greens stuff, baby’s breath a bow and a RED vase. $107 Dollars. The lady who took my order was great. Then the mess began. Avas did not meet the delivery schedule and couldn’t give me answers. Finally talked to someone Tuesday morning and she seemed agitatedly while I had to give the special instructions again.

I ordered flowers for a memorial service on-line. I paid a $16 service fee to ensure the flowers would arrive to my Mother-in-Law's memorial the next day. The flowers did not arrive. I called customer service three times because the customer service rep disconnected me twice while trying to track down the order. Each time you have to listen to a 5 minute pre-recorded message about the business. They offered to refund me 10% of my order ($7) for my inconvenience (less than the service charge for the next day delivery) and did not get the flowers to the memorial. Worst customer service ever!. I ordered from AVAS because they had good review and were family owned and local. I will never order from them again. Buyer beware; the good reviews are not accurate. I'm sticking with FTD and Teleflora next time (which were both cheaper when I was looking for flowers).

I ordered flowers online thinking I was dealing with a local company. The website is very misleading. I ordered the flowers on a Thursday requesting next day delivery. I received an email the next day telling me there was an issue with my order and to call. I called and they told me that there was an emergency with the local florist (this is when I find out I was not dealing with a local company), and my flowers would not be able to be delivered that day. I then received another e-mail telling me that my order would in fact be delivered that day.

On 1/31/20 I ordered flowers to be delivered on 2/1/20. They sent an email telling me they were delivered when in fact they were not delivered. The person was home all day so It wasn’t like she went out and missed the delivery. I sent them a notice 3 different times on 2/2/20. Again sent notice on 2/3. They finally called me with no explanation and assured me it would be delivered on this day. They did not deliverer the flowers. I called them and once again they assured me they would be delivered 2/4. I will never use Avas flowers again. Not even sure they’ll be delivered at all. Very disappointed when the flowers are not delivered on someone’s special day, K. S.

Daughters flowers never delivered even though I received a confirmation e-mail of delivery. Called SEVERAL times to receive a credit refund. Each time, different 'make believe' supervisor gets on phone assures me it's being taken care of. Silly me (my big mistake) to assume because they popped up first on internet search they must have been reliable. NOPE. Last phone call I made today before phoning my bank, I was left on hold for over an hour, finally, someone must have thought I hung up. NOPE, I was still there but now I could hear the conversations in the background. A lot of unrecognizable chatter and children running around making noise. If you go to BBB, there is an ACTIVE ALERT on their site regarding AVAS. RUN!!!! Change your credit card number ASAP if you have provided it to them. If I could have chosen a negative -5 star I would.

Just a warning to all. When you order online they show you a total cost. Then AFTER you enter your billing info and agree, they add a $17 service fee that is not disclosed prior. When I called to immediately cancel the order I was told they would cancel but still keep the service fee because it was for keeping the flowers "fresh" and for the same day delivery, which was not a requirement. They eventually offered a 4 dollar reduction off the fee but it was not processed. After fuming, I called back find out why they couldn't cancel it completely. That agent offered me $8 reduction in fee. Then I got lost in an eternal hold pattern. I have no idea what the flowers will look like. Perhaps they will be half dead to reflect the discount. The third agent agreed to the same reduction based on a next day delivery. This company is just a service center frontman. You should deal directly with a local florist by just calling them directly. You'll be happier.

I placed an order for a bouquet to be delivered to a friend whose grandmother had passed away. Received an email stating the bouquet I wanted could not be delivered due to flowers in the arrangement were out of season. They were going to substitute with a different bouquet which I did not like so called them to select a different bouquet. I made a another selection to be delivered. My friend received a completely different bouquet than what I had ordered. The flowers were not well arranged, looked like someone just stuffed them in a vase to be delivered. The most hideous arrangement. I called to complain. The flowers I ordered were not the bouquet delivered. They stated there was a mix up in the order and would have my second selection delivered today and I would not be charged for both bouquets.

Ordered a plant for my niece and nephew on January 17, 2020 who just moved into their new home, wanted so much to surprise them, little did I know the plant never was delivered... I received an email from Avas stating they attempted delivery which is untrue as both my niece and nephew were home. So again they attempted, the 2nd delivery on Saturday the 18th both were home and Avas stated they put a "we missed you note on the door"- untrue...

Recipient did not receive and still got charged. Do not order from them! They will keep your money and not refund it back! Very poor customer service! Needs to learn how to properly do their job and advise customers of their hidden ** fees. POOR CUSTOMER SERVICE. They don’t even deserve one star.

I ordered a plant two days ago, the charge was deducted from my credit card, but no plant has been delivered. I have tried to contact the company by e-mail, but have no response. I have spent hours on the phone (three calls yesterday and so far one today) and have been told they would get back to me. After plowing through maze of transfers I spoke to Ivan, who transferred me to Sebastian, then Sebastian transferred me to Ivan, back and forth with long waits on hold in between. So far I am still charged for an undelivered plant.

My best friend died. Her favourite colour is purple. I ordered from Avas Flowers only because they have a purple pleasure bouquet and I sent this bouquet to her 13 year old daughter. The flowers were delivered as promised. Her daughter sent me a photo of the flowers. They were pretty, but they were not purple. They sent me an email asking about my experience. I typed exactly what I typed here. They responded with, “since your response wasn’t within 24 hours we will only give you $15 on your future order.” The flowers you order in the photo are not the ones that will be delivered!

I ordered a bouquet to be delivered. They asked if I wanted to get a specific delivery time. I asked for 10:30am. No problem. Day of delivery...11:00 not there. I call to find out what is going on. They tell me it is on the truck. At 2:30, still not delivered. Recipient is ready to go home. They tell me, "We don't guarantee delivery times." I went off. Cancelled charge on my card. They call me and tell me they will deliver tomorrow. The recipient is now on vacation. Never, ever use them.

Short notice order delivered on time as requested. But flowers did not mix photography of what was order on website. Flower vase pictured was purple, but what was received was pink. Accent arrangements was purple in photograph, but what was delivered was pink. I was NOT HAPPY with the arrangement by Aunt received, because it was not purple as in the photograph I ordered online. However, they were delivered on time as requested.

I bought a funeral arrangement to be delivered 2 hrs from my home. I arrived at wake at 5 pm and saw awful flowers. Dead flowers, didn’t resemble online photo at all. Instead of big white pom pom mums, there were very small 3 to a stem size ones. Very few other small flowers. You saw mostly green ferns shoved in there. Instead of the triangle shape, there was no shape. It looked like a child put a few old flowers into some foam. The next day I drove 2 hrs back for funeral. On third day I called Avas and told them I have a picture dated the day of the delivery. They told me to email it. I did and they said, "Sorry you are outside the 24 hr complaint window." They gave me a $15 credit for next purchase. I definitely will not be purchasing from them again.

Updated on 01/23/2020: So I wrote a review yesterday very upset and disappointed in the service as they guaranteed delivery and it did not arrive and was not rescheduled for re-delivery until two days after the actual birthday, turns out it showed up a day late and I was sent a photo of the little girl with her gift and even more disappointing was it was not the teddy bear and rose I paid for but a whole other arrangement of flowers.

Horrible, poor service, flowers old and delivered next day instead of same day. Left on my porch. Never ever again. Don't order from here. I am so frustrated and was never given an any compensation or a sincere apology.

I am Working out of state and not Able to make it home from my 27th anniversary. I ordered flowers because they came up 1st on the search review. I ordered these flowers 10 days before my anniversary. Never received an email update nor a phone call. I called them 3 × to make sure it was set up. The flowers were to arrive at my wife's work. The day of delivery I called 3 × to get a status update. Not once were they able to give it to me. At 7:30 the evening of delivery nothing has arrived. They told me though probably arrive tomorrow no big deal. Really? No big deal says my 27th year anniversary. I'm thousands of miles away and there's nothing for my wife. Very disrespectful, uncaring and absolutely not a local company! The worst experience I've ever had. Do not use this company if you have a timeline.

I ordered a plant for an employee who had a death in the family. They assured me next day delivery. When I spoke with my employee a week later he said he never received the plant. I called the company and was told that the plant was to be delivered that day. There was an issue with the designer and therefore unable to fulfill the order. If I had not called they would have kept my money and never delivered a product. I used them once before and I did not check if they received the item, I did not receive a thank you card so I'm now assuming that could have been the same scenario. I will never order from this company again.

I ordered a nice satin and lace cross with pink roses and was told this would be done and would include small amount of baby breath and greens and delivered within 1 hour before viewing and service. A small heart no trim with various colored flowers were brought to funeral home 20 minutes after service began. I called Avas # and was told they would get with florist on phone to see what happened and I never heard back. Also they charge a $18.95 charge to ensure freshness of flowers???? An advertised 42.99 arrangement wound up being $72.96 from my bank account. Think they are horrible. Will never use again and would recommend no one else too either!!! Will report to BBB as well.

Ordered baby flower arrangement over $100. on Sat. 2/18 to Oshner Hospital New Orleans. Received notice they would be delivered Sunday 2/19. The flowers were not delivered Sun. Received notice that they were delivered on Monday but they were not there when the recipients left the hospital at 4:00 pm, Now it is Tuesday, they are home, and as of 6:00 pm, there are no flowers. Called to cancel order and receive a refund and am told they can not confirm that flowers were not!?! The momentum is over and I just want a refund! I don’t care where the flowers are. This is the 2nd issue I’ve had with Avas and will definitely be the last! Be warned beforehand!

I normally perform due diligence on companies before I order online. In this case the companies generated reviews were all positive but after my terrible experience upon further review the social media reviews were more in line with my experience. I ordered a combination flowers and premium food gift basket to be delivered to my fiancees hospital staff. These gifts were sent to brighten and honor the efforts of medical personnel who perform this never ending task of caring even a more critical task over the holidays. The premium food basket was supposed to be meat, cheeses, fruit and crackers of a premium quality.

I ordered a birthday arrangement with a balloon on a Saturday afternoon for a good friend's 60th birthday on Monday. The company was recommended to me, and their website said "Same day delivery". Monday AM, I received an email requesting I call, there was an issue with my order. I was told they couldn't provide the exact flowers I ordered online and would I agree to a fairly close substitution, which I agree to. Tuesday morning I had to call the company because my friend never notified me about receiving her flowers. I was put on hold 6 times and transferred 7 times, before I was told there had been an issue with the delivery truck and the flowers were never delivered.

I ordered flowers for same day delivery online. Late in the day I noticed that they had sent an email asking for payment verification. I called and canceled as the flowers weren't delivered. Even though the email said they couldn't process the payment, they said I would only get a partial refund. Does that make sense?

I had two different customers send peace flowers for a funeral. Three different times they arrived frozen. Their customer service is awful. They say they use local florists but they did not. The flowers did not even make it to the funeral.

Never buy anything from Avas flowers. The person who took my order added extras without my knowledge and my $57.99 became $85.00. I did receive an invoice as they had the wrong email and when I called customer service they told me the charges. I contested them and they reduced it to $77.00. They charged 18.99 to deliver, this was never mentioned in our conversation. I was also under the impression that they were local. They are not. They should not be allowed to advertise. I have since read all the negative reviews. Shame on me???? If they don’t get deliver the flowers I will Dispute the charge.

The website pretends to be local. I ordered flowers for a funeral in 48 hours and the order was processed. I immediately received an e-mail that they could not guarantee delivery, charging my account for $129+ immediately. I immediately tried to cancel online, but that little bit of business didn't work! After 15 minutes on the phone and website simultaneously to reach a person to cancel the order I was able to reach someone in New jersey. I ordered flowers for delivery in Illinois! He agreed to cancel the order after some nasty exchanges and I got an e-mail that my money would be refunded "within 10 days". I went to my credit card website and posted it should be refunded. It's 48 hours later now and still no refund. This firm "gathers" orders but has a bad reputation to deliver. I'm sorry I didn't check for complaints before I placed the order.

Ordered a floral arrangement for a "get well" occasion and included a balloon. Learned several days later that the flowers were not delivered in the vase and the balloon was not included. Contacted "support" via the website (a joke) and email, the response to which said they would contact me within 5 days. Twelve days later, after hearing nothing, I called and was told that my complaint was beyond what their policy allowed. It did not matter that the recipient did not receive what I ordered. Do not bother unless you want to consider your payment a donation to this floral delivery scam.

My review echoes the chorus of complaints here:

This place is totally unacceptable. The flowers I Ordered for same day delivery were delivered two days later and then it wasn't even close to what I ordered and they care not. I wish I could show the pictures of what I ordered and what was received. I wouldn't recommend this place to my worst enemy.

I ordered a dish garden for my friend who's mother passed away. I ordered it on Saturday morning, it said same day delivery before 2. Monday I got a phone call saying that they didn't have any hydrangeas in stock and would it be ok if they substitute a different flowering plant for the hydrangea, I said yes as long as it looked as good as the hydrangea. Monday afternoon I got an email saying that they delivered a peace lily! Not a dish garden! When I called they said they had a recording of me saying that I agreed to the substitution. I thought I was agreeing to another flower in a dish garden! You get no satisfaction from their customer service dept., if you can call it that. Don't use this company, you will regret it. You don't get what you order, and they don't make it right. I had to call the lady I bought them for and get her to take a picture of what they sent and they only reimbursed me 16.98 out of a $100 order! This company is a ripoff!

I ordered a floral arrangement for my Sister from Avas Flowers. Called within a couple of hours to cancel because my Sister could not have flowers for her recovery. First of all the flowers were not to be delivered until the next day. I was charged the FULL AMOUNT, even though I spoke to someone in customer service from Avas. Had to get my bank involved, then the charged was changed to $15.95 just for canceling. Not happy!!!!

1st mistake, I wanted a funeral arrangement standing spray. It was $114. The total was $159.00. I ask for what size. They said a large, so I asked about a medium. He stated $144.00. I inquired about the large standing basket with the stand. I was given $130.00. In which David gave me a different price the day before. I told him that I rather have the medium spray but I was quoted a different price the night before. Jason said, "Well I'll tell you what. I'll do everything for $130.00." I said, "Okay cool I'll take it."

They are a brokerage only, even though they advertise as local. THEY DO NOT DELIVER!! They'll charge your credit card right away. That's for sure. Then you won't get what your ordered and paid for! I'm very very disappointed. I called twice and their representative said they would contact "their designer" and call me back. Sure they will....HA, Not a word back! DO NOT WASTE YOUR TIME ON THEIR WEBSITE. A very dissatisfied customer in Colorado.

I went online to find a local florist in Green Valley, Arizona. Avas was the first and looked local. I called and asked if they did cactus dish gardens. She put me on hold and came back and said yes. I ordered a cactus and succulent dish garden. It was delivered on time but not a dish garden. It had only succulents that were poor quality. The arrangement was ugly and the recipient sent it back. I paid 96.00 plus delivery for this arrangement. Very sorry I didn’t read reviews first. I have asked for a refund... If they issue one I will update this review. I had also requested that a picture be sent before delivery, but that didn’t happen. Don’t use Avas Flowers!!!

I ordered an arrangement for my cousin's (who has passed) service. I knew that I could be there so I wanted to send the family a beautiful arrangement. The service was at 11:00am. 11:00am passed and I had not heard anything regarding there being a problem with delivery. I heard the chime letting me know that I had a text at 5:57pm. I checked my text and noticed that there was a urgent text from Avas florist. I immediately contacted them thinking (I know that they delivered the arrangement). Guess what. They did not!!

TOTAL SCAM! Called and asked for same-day delivery. They said they would call local florists to confirm. They got back on the phone and said no problem will be there this afternoon. Then charged me $84!!!! I said sure because it was my anniversary. Then I got an automated email saying they would be delivered two days later. After two hours of yelling on the phone, they refunded my money and said it would be a 10-day refund. I said, "No way" and had to work with my bank to stop the payment. DO NOT USE THIS PLACE!!!! They said they would give me a $20 gift card for missing someone's anniversary? Really? This is a scam.

Ordered flowers on toll free line. Received call on day of delivery saying that the particular flowers was not available. I agreed to take mystery alternative. Then received another call saying they are not able to deliver on the recipient's birthday. I agreed to an upgraded flower arrangement to be delivered a day late. They explained that I would receive an email when delivery was complete. They committed to calling the recipient to notify of the intended gift delivery and the late delivery. They did not speak to the recipient. The notes said called -no answer.

I received a plant from Avas Flowers on a Friday afternoon. The leaves were slightly yellow. The following day the leaves looked much worse. I researched possible causes and found yellowing leaves common in plants with root rot. I contacted Avas Flowers about the condition of the plant on the following Tues. and was told there was nothing they could do unless the person that purchased the plant contacted them. Reluctantly I notified the sender of the situation. She contacted Avas Flowers and they told her they would send another plant.

I placed an order with Avas on December 23, 2019. It was to be a funeral appropriate arrangement of a satin heart pillow with flowers on it for my best friend's grandmother's passing. Well the arrangement that my friend received was in a vase and looked more like an Easter arrangement. I paid $83.00 for my order. Upon receiving this other arrangement, I immediately contacted Avas only to be given the runaround for a week. I sent them a pic of the arrangement via email and ask for a refund. As of January 9, 2020 I still heard no response from them. Once again I called to express my disappointment and request a refund only to be told too much time had lapsed?? What kind of company does business like that? I am furious! I only gave them 1 star because they made me choose something to continue with my review. I would absolutely warn anyone, DO NOT USE THIS FLORIST. And, the employees and manager were extremely rude.

I wouldn't even give Avas 1 star. But it is the lowest option to choose from. My daughter ordered me a come rain come shine bouquet for my bday. She thought it was a local florist, as they purport they are local. I should have had them hands delivered Jan 4. Instead they were delivered UPS JAN 8. We tried to cancel the order and they wouldn't do it. They gave her a small discount I think. Also a$15 credit for the future. Ha! Like I'm gonna order from them ever again!!

On 12/22/2019 I ordered a Christmas arrangement to send to Florida. I found this florist by searching for florists local to Punta Gorda and somehow I thought it was a local florist. I picked out the arrangement with the special tastes and allergies of the recipient. They said it would be delivered on 12/23. They sent an email on 12/23 that said they would not be able to deliver until 12/26 because they did not have the necessary materials. The arrangement was not delivered until 5 pm on 12/27 and it included two Asiatic Lillies which I was trying to avoid due to scent sensitivities, and none of the extra embellishments (pinecones, ornaments, etc,) that made it look like a holiday bouquet. I later found out this florist is located in New Jersey. I wish I had done more research on them before ordering.

I ordered flowers from Avas and what was delivered Looked like it was thrown together and had wilting flowers. I ordered a 50.00 arrangement that ended up being 72.00 and some change. Arrangement was definitely not worth the money. I would not recommend them to anyone. I never received the receipt I requested on their site after several tries to get one. They do not reply when you use their Contact email either:(

I've never ordered flowers online before. Whenever I do order anything online, I research as much as possible & I write detailed notes & ask a lot of questions. This was especially the case for this company as the cost for flowers is so expensive. The website is very friendly with a ton of pretty pictures. I chose 2 items; a candle floral centerpiece ($47.99) & a bouquet of 5 birthday balloons ($39.99). It says free delivery & I asked several times including if that was correct & was told yes. I asked many questions about both items & their cost. I decided to have a card put with the order, thinking it was like the little cards that usually come with a flower arrangement.

Avas Flowers advertises itself as a local florist. It is not. They claim to have same day delivery. They don’t. They charged me $75.94 for 12 white roses in a glass vase. They also advertise free same day delivery, but charge $15.00 a “service and handling fee”. I called after placing my order to confirm order and delivery as this was for my Mother’s 79th birthday. The dial tone when ringing is elongated which usually indicates an overseas analogue line. It then dropped me into a hold for 15 minutes. The man that I spoke with assured me that the roses would be delivered on time and that my Mother would be very happy with the high quality of the bouquet.

I should have read reviews before I contacted this company. We ordered a plant for the visitation on Thursday and funeral, on Friday, of a friend. They guaranteed it would be delivered Thursday, before 5pm. The young man who took my phone order was extremely rude. I should have hung up without processing the order. I received a text on Saturday, to contact the company. When I called, they told me that the plant had not been delivered, and would need to be sent to the family's house, which was in a different city. They had already jacked up the price by $30, by saying they didn't have the plant in stock. I told them to refund the charge back to our credit card. They argued with me for several minutes, tried to give me a 15% discount on the next order, then finally agreed to refund the money. It took several days to see the refund on our card. I would never recommend this scam to anyone!

I can't even begin to detail all of the mistakes, lies and pathetic customer service I received from this company. After spending many days and hours on the phone with them, they offered me a 10% discount. They should be ashamed of themselves. NEVER AGAIN will I order flowers from this company. They are dead to me.

I ordered flowers to be delivered as a holiday gift. The 2 things they got right were the delivery day and the color of the flowers. I had paid extra for the "Luxury" arrangement. I received a photo of the arrangement from the recipient and I was extremely embarrassed at how underwhelming it looked. Practically no greens at all -and that is the least expensive part of the arrangement! Also supposed to have ornaments & pine cones which were absent. I spent 45 minutes on the phone with customer service and was put on hold for at least 30 minutes of that time. Even sent them a photo of what was delivered. They indicated they would get back to me to let me know how they would resolve issue. It has been Over 10 days and no reply. I am sometimes skeptical of reviews but PLEASE DO NOT USE AVAS FLOWERS! IT WILL BE A WASTE OF YOUR MONEY!!!!

This company lies. They tell you your order has been delivered and it has not. When they do get it delivered, days later it is not the arrangement you ordered or the colors you ordered. I missed my best friend's birthday while she dies of cancer. This company sucks. RUN!!!! USE Teleflora!! Any local shop is better. This company is a SCAM AND A FRAUD!

Never order flowers online here. Instead you should just go to the physical flower shops they get from. Unfortunately they really just don't care and will deliver whatever they can to fulfill the order disregarding what you ordered. Their customer service line, the robot not the people, is increasingly misleading and even has a long break after a message that makes you think the call is over before more options appear. The actual people were nice but they couldn't help me most likely due to this horrible company's policies.

I ordered a $200+ floral arrangement for a funeral. They delivered the flowers a day late. I ordered the Blue arrangement with a blue sash. What I got was a small white spread with wilted flowers. Called the next business working day and was informed that I would have to accept a $10 credit for a future purchase. Terrible, Liars, Deceitful.

I ordered a sympathy fruit basket online from Avas for an out of state friend. A couple days went by and I received a phone call from Avas Flowers explaining they did not have some of the products available and not to worry because they would provide a substitution of an equal product that I ordered. When my friend posted a picture of the basket she received, it wasn't even close to the beautiful basket that I saw online and ordered. When I called Avas to complain about the small basket that I paid more than $100 for, they offered me a 10% credit. I will not ever use this company again. I got ripped off big time.

Ordered flowers for someone's birthday. I ended up ordering the largest size they offered which costed $89, plus fees which came to $107. The picture on the website is for the second smallest size, and I ordered two sizes larger, so obviously it should be a lot bigger than the picture, but it wasn't. Customer Service did get ahold of me quickly but I could quickly tell they were following a script and really didn't give a crap. I ended up sitting on with Customer Support for 45 minutes and ended up with a $16 credit. Not happy!!!

I live out of town and had flowers sent to my grandfather's funeral. Not only did they come after the funeral was over and my family was leaving for the gravesite but they were pitiful and embarrassing. A cheap plastic basket with sparse cheap flowers just thrown together. I was so embarrassed. When we contact Avas the best they did was refund us 30%. It's disgraceful.

I wish I had checked for reviews before I submitted an online purchase to Avas. My experience was no different than those who've written before. Order placed for delivery one day ahead of time. Order not received. It was my wife's birthday and I was out of town on business. I called to cancel and after navigating the wearisome recording system I spoke to a man who told me he could not refund my money until he'd spoken with his "designer" about what occurred. Avas is a scam.

The funeral arrangement that I purchased from Avas Flowers was never delivered to the funeral home yesterday. It was made a week prior to the funeral and cost me $168.00. I only found out it was not delivered because I happened to go through my junk mail and saw the email that said to call! This was my cousin's mother and she received no flowers from us! I am just sick. They offered half a refund and to send her something at her house which is not even in the same state. Horrible company and no accountability! Don't use them.

I wired an order through Avas Monday Dec 30. To be delivered same day. Tuesday Dec. 31st was the graveside service. I was guaranteed delivery of the dish garden with fresh flowers that I ordered. Tuesday I receive a text message saying urgent call Avas! I call and receive the news the dish garden can’t be delivered to the funeral home as originally discussed but that they would be sure it was at the graveside service before 2 pm that day. I then find out from the person that was supposed to receive the dish garden that it was never delivered. I called Avas very upset and after going through 15 people, I was told they had an issue getting it there on time but that they will be sure to get the info from the funeral home and deliver it straight to the residence.

I ordered a bouquet for my friend's birthday and they told me it was in stock. A hour later said it wasn't available and they'd deliver another day. But I ordered for her birthday not another day. Fraud. They didn't even give me my full refund. Hopefully this place goes out of business for these practices.

A friend ordered flowers on Friday 12/27 for same-day delivery from Avas for my birthday. She was emailed at the end of the day and told the flowers could not be delivered until Monday the 30th. When they arrived I had to sign for the delivery. When I opened the card, there was a greeting, but no sender's name. The envelope was blank so I could not call the florist to find out who sent them. I immediately cut the stems off the bouquet and put them in water mixed with a flower preservative I had on hand from Sam's Club. It took me two days to figure out the name of the sender and by that time the roses were already beginning to dry up. They never opened. Instead of full-size roses that were supposed to be in the arrangement, it was comprised of stems of multiple miniature rosebuds some of which were broken and one of the lilies was damaged.

Purchased Xmas arrangement with red and white carnations, pine cones, Holly Berry, fresh pine leaves in a square red jar. I could only imagine how wonderful the arrangement would smell. What was delivered to my grandma was a small white Easter basket with glittered red roses, some green leaves and white daisies. I can understand a variation but this was Not Even Close to Xmas but more like a Valentine's arrangement!

I ordered a sympathy stand for my friend's father funeral with a banner. I thought they are a local florist. I should have done some research before placed my order with Evas. The flower delivered to the funeral was completely different than what I ordered (colorful premium round shape stand with banner). The stand was small and had only few red flower on it. There was no banner. I was so embarrassed and disappointed when I saw the stand at the funeral service.... They offered me a refund of $29.99. Such a scam!! Stay away from this horrible company.

I ordered the same day delivery flowers from Avas. Four days later the recipient never received them but their website shows they were delivered. I'm disputing the charge on my credit card. Not only that, they called to ask for $10.00 more for delivery! When I told them no and to cancel the order, they said (broken English) they would go ahead with the order without requesting $10.00 more. Beware of Avas!!! Oh.. and they also make it appear they are a local floral company and they are not.

I ordered a flower arrangement for my girlfriend to be delivered before Christmas. She never received it and they have never credited my account. Impossible to resolve. Never and I repeat never use this company. Huge rip-off.

I ordered a medium size Christmas arrangement in a red vase. What was received, a day late, was a bouquet of 6 carnations and 6 roses with a couple stems of greenery in a clear vase. Very disappointed and will not order from Avas again.

I ordered flowers to be delivered for my mother's birthday. I placed the order on Sunday, December 29th via their website. They guarantee delivery on Monday the 30th during business hours. By 3:30 PM Monday, nothing had been delivered so I called them. They said they couldn’t make it before 5 PM so they were delivered to her house that night. They took her address and told me that they would get it to her that evening. No flowers ever came, I called them on the 31st asking what happened and they had not even made the arrangement yet!!

I ordered a delivery for my mom's 80th birthday. The delivery was 1 day late, Ava's incorrectly reported that the plant had been delivered on the afternoon requested. The plant was delivered the next evening but it was half dead. It was just left on the doorstep and when my parents opened the door no one was there. I live in the Philippines and had assumed that Avas Flowers would live up to their claim of quality plants and service. My parents told me of the deadish plant when we spoke via FT and I took a screen shot. I logged a customer service complaint and asked that they NOT contact my parents as they were already very upset and did not want a replacement plant. BUT they received a call from a florist insisting that a new plant would be sent, My dad said they were already upset and did not want any other delivery. The person HUNG UP on my dad, not apologizing or saying good-bye, but curtly ended the call. This further upset my elderly parents.

On Dec 20 I ordered a spa basket for my sister picking Avas as they advertised being in her town and same day delivery. I ordered 59.99 basket for same day delivery. By end of the day they sent me an email saying the warehouse only delivers on Tuesdays and Thursday and the basket would be delivered on the 24. They called my sister and apologized and told her when to expect the delivery. He also promised me a 10 % discount and offered me a better basket but not telling me I would have to pay a higher price. No flowers came on the 24, I called on the 26, and they said they would deliver that day. I got a notice saying it was delivered but my sister said it hadn't come. I called and they said the confirmation was not correct. Then I found out they were in New Jersey not Georgia.

I purchased a floral arrangement for my grandfather's funeral. It consisted of 2 dozen roses with a variety of greenery in a basket and resembled a standard funeral arrangement. I paid extra to have a bow and card with it as well. I ordered it 3 days in advanced and on the day of delivery I received a phone call saying they were unable to deliver what I had ordered. I was not happy they were notifying me of this the day of delivery and asked how come. They told me that the basket was unavailable but they could do the same arrangement in a vase instead. I agreed to this.

What a SCAM This company is!!!! I ordered a Christmas Bouquet for 12/24. It's now 12/28 and it still has not been delivered. I spent 20 mins trying to figure out how to get someone on the phone. Finally got through to a call center that barely spoke English....ONLINE they say it's a LOCAL FLORIST... IT IS NOT!!!! Just a simple off shore flower broker. They never even said sorry they weren't delivered...only said, "We can offer you a redelivery next week.|" WHAT A SCAM!!!

They should all be arrested at AVAS Flowers. Got nothing but excuses from this company. They had no problems at all charging my credit card. I cannot believe Google lets scams like this show on their search results. Google is as much to blame as AVAS Flowers.

Ordered Christmas Floral tree with ornaments. Received a tree with 5 ornaments and 2 pine cones and a few bows. No flowers. Received a refund of only 25% after fighting with 4 different people including a supervisor because of the lack of flowers. What a joke this company is, will never order from them again. Crappy product and customer service. Hello, it is Avas Flowers NOT Avas Trees.

I ordered flowers for a certain day for a dinner party. The flowers did not arrive until the next day. I was contacted to know about this and they do not have a phone number listed to contact them. I will not buy from them again.

I am absolutely appalled at the arraignment delivered by this company. I specifically request a LARGE FULL BOUQUET with RED & WHITE ROSES & PINECONES Christmas looking style. I also specifically stated price was not a object on this order. With that said Nothing that was delivered was remotely close to what I paid for. Also the card requested only contained one name and was not addressed to both individuals as requested either. I am beyond speechless at the product these people delivered. They charged me 129.00 for a sparse looking arrangement that was truly embarrassing to say the very least. They delivered 3 red roses, 4 carnations, 2 white daisies stems, 1 lily and some other red leaf which they charged an outrageous amount for. When contacted they made excuse after excuse and offered no resolution. A place to avoid at all costs!!!

What was ordered: “Birthday Indulgence,” in size large. A big beautiful bouquets of roses, lilies, and other lovely flowers for my Mother’s birthday. Total price: $80.94. What arrived: Six roses and a bunch of what looked like ragweed. All of which died within five days. I usually go through ProFlowers.com, but instead I googled florist, in my mother’s town of Longwood FL. Avas popped up, giving every indication of being a local florist. They were not. I called and also sent in a detailed email, with pictures. No response. No refund, no repeat delivery of nice flowers, nothing. I’ve never seen a sorrier excuse for a florist in all my days. I wish I could upload the pictures; they are truly pathetic. $80 for ragweed.

My sister spent $80 on a gift basket for me. She requested fruit, teas and other nice things. I got a bunch of dollar store items in a tin. She called them and was put on hold for 45 minutes and they never got back to her. It was awful. DO NOT ORDER WITH THEM.

I ordered Christmas flowers to be delivered on Dec. 24th. On the 24th I checked the order online and it showed delivery was moved to the 25th. I knew from speaking with customer service that they weren't open on Christmas Day. Now on the 26th I call and spend 40 minutes on the phone, most of it on hold and being transferred around. They said they would give me a DISCOUNT and have the arrangement delivered New Year's Eve. Now why would I send CHRISTMAS flowers on NEW YEAR'S EVE? I just want a full refund and to never have to deal with this company again. After 40 minutes on hold, I was disconnected. Shortly after, I received an email saying they would issue a refund but that it could take 10 days. This company is NOT local. They are not legitimate. I only wish I had read all the other horrible reviews before ever giving them my money.

First off, when you call them, their phone messaging says that they are a local family owned florist. They are not. They are based out of New Jersey and contract with florists all over the country. We placed an order for delivery in Stroudsburg PA with them over the phone because we had a question about the picture. The person on the phone suggested that we place the order with him over the phone because "it will be picked up quicker" than online orders. He assured us that the arrangement would be delivered on the date we requested, the day before Christmas Eve. We had explained to him that they needed to be delivered that day because we didn't know if the recipient would be home the next day. He said that it wouldn't be a problem.

Do not purchase from this company!!!! I ordered flowers on Friday 12/20/2019 for our unexpected death of my Brother-in-law. My sister lives 1000 miles from me. I was unable to travel there due to short staffing at my place of employment. I was assured that I would be given updates regarding shipping and delivery by email and text. The delivery was to be by 1:00 p.m. to the Funeral home. I received no communication from this company. I started the on-line tracking process on Sunday at 7:00 to see the progress. I only received a statement of being an error and sorry for inconvenience. It also stated I would be advised of the information after investigation.

Hi, I am living in Paris, France. On Dec 22nd I ordered a centerpiece for my family in Fort Myers, Florida. The expected delivery date is on Dec 23rd (same day delivery is indicated clearly on their website or I made it up myself. Here, I gave one extra day). If it is delivered on Dec 24, it would be still ok. The amount was already immediately withdrawn from my account. Today is Dec 24. My family doesn’t receive anything from Avas Flowers. I tracked my order: it will be delivered on Dec 26!!!! In France, we celebrate Christmas on Dec 24, at midnight. I wonder if in the USA people celebrate Christmas on Dec 26???? Maybe.... I should have read reviews about Avas Flowers before ordering. First, last and only order with Avas Flowers.

The WORST EXPERIENCE EVER. I do not recommend this flower service shop to anyone. I will requesting a full refund for a job not done nor completed the same day. Family never received the flowers WTF.

I ordered some roses and a box of chocolates online on Saturday 12/21 to be delivered to a restaurant on Sunday 12/22 to celebrate a 1 yr anniversary and also for a surprise marriage proposal. The website allowed me to select the Sunday date where other companies did not allow that option. We arrive at the restaurant on Sunday 12/22... no flowers, no chocolates. I contacted Avas customer service and they said they could not deliver on Sundays! So why offer that option online when ordering? So then I had to reschedule the delivery for Monday at my now fiancee's office. So much for the surprise...it was ruined.

I ordered flowers for a friend while she was on vacation. I received an email stating they could not deliver the flowers on time (they'd be sent four days later). Well, the date they would be delivered was after she was gone. They also said they could not delver the flowers I choose. I called and asked for everything to be canceled and my card refunded. After over 20 minutes on the phone they finally did provide a credit after telling me several times they could not provide a credit.

My boyfriend ordered me a SURPRISE bouquet of Rose's and balloons to be delivered to my job. I received a message on messenger asking was I suppose to receive flowers today and call them. I called and they told me all about the surprise and wanted to confirm address and I did. They were scheduled to deliver at 3 and never came and I received a call they cannot find my job so they will deliver to my home. I gave them my home address and left work and guess what they called saying they were at my job! I told them I was gone and they were to deliver to my home.

Ordered the delux gourmet snack basket and paid $75 with delivery. The basket that was delivered didn't look anything like what is pictured. It was actually an Easter basket with what looked like convenience store pretzels and dollar store tin of sugar cookies and some chocolates. After sending pics to Avas, they refunded me $10 and an email reply saying the arrangement met their standards. Not impressed at all and would not recommend spending money here.

Ridiculously small and partially dead poinsettia for $38. What is wrong with you people?!? And you tell me this plant is totally good after sending a picture? What a joke of a company to stand behind this product as quality. This totally shows what you stand for, which is not quality. Shameful!!! Your $38 plant that the “executive“ customer relations person told me was good and they saw NO issue with...

I ordered same day flowers with a guarantee they would be delivered by 7:00 pm tonight. I just got an email about there being a problem with my delivery and to please call customer service. Made the phone call and was told they couldn’t deliver the flowers today because they are too busy with orders. The customer service agent told me that for $8.00 more dollars they could try and deliver them on Monday but that they would be getting more orders over the weekend so they wouldn’t be sure they would be delivered then. I canceled the order and now have to wait up to 10 days for my refund.

For my money they received 6 badly colored carnations! Never again! The flowers were left on the doorstep of a Florida home... in the heat! I was ashamed that they had our name on the card! Avoid this company!

I did receive my flowers and feel pretty lucky after reading all the other reviews. However, the next day they were already dying and by the morning of the second day they looked horrible. They had water. I’ve worked for a florist and this is unacceptable. The flowers should definitely last more than two days!!

I ordered an arrangement shown online that my nephew would have liked. He passed away 7 years ago on December 20th. The reason I choose Avas Flowers was because they tout same day delivery. I received an email later in the day stating the arrangement was not available so they changed it to Rose's and it would be sent out on Dec 24th! Very unhappy right now! Will NEVER order from them again. If you want what you see online, dont count on it and definitely dont rely on their misleading same day delivery!!!!

Ordered Funeral Flowers to be delivered on 12/20 by 4pm. When I went to check on the status the order now read Delivery 12/27 by 4pm. In a panic I called Avas Support at 2:47pm. Spent about 20 minutes on the call most of it on hold. I was told they could NOT get the flowers there by 4 today, but could try and get them to the Funeral Home the next morning prior to Burial.

I would give 0 stars if I could...DO NOT ORDER from this company. I placed an order over the phone for a $100 floral arrangement to be delivered to the hospital on 12/19/19, was told the delivery would be made by 7 PM and received an e-mail confirming the delivery date/time. Received an e-mail the morning of 12/20/19 stating delivery was scheduled. When I reached out to customer service, I was ensured that delivery would be made in the morning and that my arrangement would be made "bigger" at no additional cost to me due to the delivery error. At 3:30 in the afternoon on 12/20, the delivery still had not been made. The patient is being discharged on 12/20 and the delivery most likely will not be delivered in time.

I wanted to do something special for a friend. Ordered the flowers 3 days in advance to be delivered at 1000 and still no flowers. I called three times and they said, "Oh it's out for delivery," and when I asked what's the driver's number or who is delivering the item they would not say. The lady I spoke to was nice but that still does not explain why it wasn't on time and still has not arrived yet. 30 years in business they say. Well what a joke they are. They have ruined my day and my friend's day. Thanks a lot for nothing.

Was Guaranteed same day delivery for my mom’s birthday. Showed up a day and a half late. Was promised a upgrade. Got a downgrade from what I ordered and paid for. Stay away from this establishment. Customer service is hard to get to and even worse to deal with.

Ordered flowers for promised delivery on Dec. 15. No flowers were delivered. Checked email receipt (after having to email company to correct email address) and price charged was very close to twice what I ordered. On the phone for 25 minutes today demanding refund. Flowers did not show up and I have doubts that they have completed refund. AVOID!!! Check other reviews on this company - you won't use them!

This is a scam company!! Do not give them your money!! They will steal your money and you will either never receive your order, or they will send you the equivalent of Wal-mart flowers that look nothing like the picture, and there will be items missing!! Just check their Google reviews. I live in Australia and sent my sister who lives in the US some flowers, chocolates, balloon and card for her birthday LAST WEDNESDAY (December 11, 2019). It's now Monday December 16 and she never received anything!! I've received two very suspicious automated emails that had text copied and pasted with grey shading behind it, and not even personally addressed to me. All it says is that they couldn't deliver to the address and needed an alternative address. There is NO reason why they couldn't have delivered.

My mom placed an order yesterday December 15, 2019 for same day delivery for a bouquet for my graduation. At 6:00pm she received a message stating her floral arrangement was delivered. We received no such delivery. I called this morning (12/16/2019) at 9:30am and spoke with a representative who told me they contacted and delivery person and he is in route to deliver the the bouquet. It is now 5:05pm and still no delivery showed up.

The website is easy to navigate. I've ordered flowers from Avas many times. The pictures on the website accurately show the flowers that are delivered. I've always been always been very pleased with the arrangements. The deliveries are on time and they were even able to make a last-minute delivery on a Saturday for a hastily scheduled funeral. I strongly recommend this florist to both friends and family.

DON'T DO IT. Don't even think of using this Company for any flower delivery. I ordered a floral arrangement for my brother-in-law's funeral at 11:35 am on December 13 for delivery before 12:00 Noon on December 14. Flowers were never delivered. I called to see why and they told me they could not be delivered in time so they could try to resend to a different address. I also got an email at work on Monday that there were several attempts to get a hold of me. Absolutely not - they had my cell phone and did not call me at all. Are you kidding - you missed the funeral - NO I DON'T WANT THEM DELIVERED TO A DIFFERENT ADDRESS. Refund my money immediately. Despicable behavior. DON'T DO IT! Also, I ordered a 37.99 arrangement that ended up being 76.00 after taxes, card fee, and some kind of unheard of service fee.

I ordered online far in advance of the delivery date to assure that they could fulfill the order. On the delivery date they e-mailed, had lost the delivery address, and just realized that they didn't have the model available that they had promoted on their website. When I called back they said that they didn't have the arrangement and couldn't get it there on the planned delivery date, or the next day. Unacceptable. I cancelled and called another local florist, Baylor, and had a lovely customer service experience.

I ordered via phone, a $100 Christmas arrangement for my Mom 12/12, which was to delivered 12/13. Order was confirmed via e-mail on 12/12. I was informed via e-mail on 12/13 that order was not delivered because "the exact blooms selected were unavailable". I contacted Customer Service the evening of 12/13 & tried to cancel the order. They informed me that if I canceled the order, the florist would still charge me for the flowers they had not delivered. Agent then tried to tell me they tried to deliver the flowers, but no was at home. My Mom is a shut in. They had her phone#. No one called her, no one knocked on her door. I asked again to cancel the order & again was refused, unless I wanted to pay cancellation charges. I will never use this company again!! they are just a clearing house for florist. Next time I am order flowers directly from a local florist.

My mother-in-law sent me flowers because I had broken my foot. She was told that the flowers would be delivered the next day. Five days later I received the flowers, however they were left at my front door overnight in the cold and froze. Never ever ever use this company!

I ordered flowers on December 10th, to be delivered the next day. When the person didn't receive the Arrangement by the 11th, I called and they told me they were having trouble contacting them. I then called the second day to be delivered and customer service told me that the Arrangement wasn't in good shape, so they ensured me that, they will deliver them on the 3rd day by noon. I called today and they are telling me I made an arrangement for them to be delivered December 17th. This company should not be in business with all the bad reviews they are receiving and are promising something they can't deliver. I've never had such horrible experience with only delivery of flowers. RETURN

We ordered a very nice and quite expensive floral arrangement to be sent to a family member who was recovering from surgery. She lives in a different state than us and had no idea they were coming so of course she was extremely thankful for the flowers; just assuming we had sent her a regular floral arrangement. She sent us the pictures of what she received and on our end we were extremely disappointed in the delivered product. It looked like a cheap version of what the pictures online showed of the display we ordered. I'm not sure if maybe this time of year since it's cold, flowers and plants are slim pickings?

Very disappointed. My friend had her 60th birthday. I order what looked to be a wonderful over the hill basket costing over $150.00. Not a big deal for a dear friend. Even asked for it to be delivered the day BEFORE her birthday to make sure it would make it on time for the big day. Still 4 days later and it shows up on her porch!! What a scam, so nothing special for my friend on an her important day (can't get that back!!) and she sent me a picture. Not even as nice as it was described, no explanation, no apology specially to the birthday girl.. DO NOT ORDER FROM THIS COMPANY, I WILL REPORT TO BBB TO TRY AND SAVE THE NEXT CONSUMER!

I was told they were a local florist. They are NOT! Paid $100 for a birthday arrangement. Arrived NOT as pictured, LOOKED LIKE a child put it together. Huge pine cone, orange, green, pink balloons. Ugh!

I don't normally write reviews, but felt others should know. I called Ava's to receive same day delivery to my daughter who is going to college 8 hours from home. It was finals week and she had learned her dog at home had been hit by a car and died. Was sending to try and cheer her up. Wanted quick delivery because she would be heading home in 4 days. I called and was told they could do same day delivery, so proceeded with my order. The gentleman taking my order may have had a language barrier, but can't say for sure, but it took almost 25 minutes to take my order and then he had to redo it, because he didn't tell me that the message I was sending he put on a full greeting card which was 4.99 extra, so he had to start over.

I ordered flowers on 12/11/19 and was promised they would be delivered the same day before 3:30! My recipient never received the flowers and the customer service agents are ignoring what I am saying and not fixing the issue. Instead constantly keep repeating it says it was delivered at 4:30!! My recipient couldn’t have possibly gotten it if they leave the office at 3:30! I have asked my recipient have they received any flowers and the answer is NO! Now I have to take this to my bank to back a charge out with no service! Please do not order from this company!!

Not only was customer service rude....they never delivered my 200 dollar floral order to my aunts funeral. Disgusting business practice. I would never use this business for anything. I was embarrassed...humiliated and disgusted with the fact that the flowers never arrived to the funeral...that I was taken from my family and grieving time to go outside to call the rude disgusting customer service department to see where the flowers were. Only to be lied to that they were delivered. They never arrived. Do not use this company ever!!!

I was looking for a local florist to deliver flowers for to my mother and was directed to Avas online. I ordered a $64.99 (deluxe) arrangement with free shipping, but was charged an $18 set up fee on top of the advertised "sale" price. When I received a picture of the "very pretty" flowers from my mother, I was disappointed at how unlike the flowers I thought I had ordered they were. I immediately called Avas, sent a picture of what I ordered and the photo my mother sent me, waited almost 6 days without hearing anything and had to call to follow up. I was told that Avas had a picture of what was delivered, it was in their specs and they were sorry I was disappointed.... What I ordered.

Picked out a specific plant for my uncle in nursing home, checked first to see if it was available as other florist could not fill, paid $63. What was actually delivered was a pot with two poinsettias and some greenery, something that could have been purchased for under $15 in a grocery store. I'm out of state so I obviously had to wait for a visitor to tell me what was delivered, Avas Flowers tell me I waited too long to say anything. They are giving me a $15 store credit to a store I will never use again. Wish I had read the reviews first.

I have ordered flowers from Avas Flowers in the past online and never had a problem with the delivery. This time I ordered flowers for my Mom as she had to put her dog to sleep and they were suppose to be delivered by 1pm or around then would be fine. I kept checking all day then at 6:40pm I get an email saying they were delivered - BUT they were NOT delivered? The amount of time on hold then getting a human was horrible! They got delivered the next day in the am but I had to keep calling and then was told I would get 10% Off and didn't even get that? So online is fine but the "Lack of Customer Service or Accountability" on the phone and the follow through was not good.

I have never had a worst experience of service ever when dealing with online purchasing. They didn't have the flowers we ordered so we cancelled the order and they refused to give us a full refund. We had to pay 15.00 for a cancellation fee when it was their issue. I talked to 4 people none of who had any idea of what was going on so I had keep repeating myself. The amount of wasted time and energy was appalling and through the entire experience they took no responsibility. I will never use their services again as they are totally unreliable.

I ordered flowers for a 80th birthday party, specifically asked if they could be delivered on a Sunday - oh yes, no problem. Flowers were not delivered. They said they called me about the delivery, hmmmm no. I checked my phone and had plenty of calls, absolutely no calls from this sham business. I wish I could give them zero stars.

I ordered a gift basket which they reassured me would arrive on time after I paid extra for the 2 day shipping. It arrived too late and when I called to get a refund or have it delivered to my home my order had somehow vanished! The customer service representative was literally no help at all. What a disappointment. Literally this is the worst online shopping experience I have ever had.

Ordered flowers for my Grandma who was in the hospital. They arrived on time, however they were NOT the flowers that were in the picture. There was only about three flowers sent and they didn't even get delivered in a vase!! Avas is refusing further contact, they have been putting me on hold and then hanging up on me! One representative even told me "oh yes, that claim number has already been taken care of." Excuse me?? I have yet to receive a refund, heck not even an apology! I don't know what's been taken care of but it was not my order! Absolutely terrible company and even worse customer service. STAY AWAY!

My friends father was in the hospital in Texas. I live in Michigan. I wished to send him some flowers so I went online to locate a florist that would serve Beaumont Texas. I came across this company and ordered a mid sized arrangement of flowers that came with a discounted price of $55. The website mentioned free delivery. I think I was under grief when I ordered them, because they charged me almost $30 in taxes and delivery fees. With my friend sent me the photo of the flowers, they were nothing like what I had ordered through the telephone representative. I reached out to this company and they got back to me saying that the flowers were fine. They did not owe me anything. But then they offered me a $24 in-house credit. I live in Michigan, and chances are slim to none I would ever need to send flowers to Texas again. I objected to this arrangement and they told me that the flowers were good and that the judgment was not for myself.

Ordered what I thought was a beautiful arrangement according to their photo online. What was received was not what was pictured! I called them and they said they are allowed to substitute!! Otherwise you get what they want to give you, don’t order from this place!!!

My husband ordered me flowers to be delivered to me on Thursday morning and contacted Avas Flowers several times to find out why they still had not delivered. He was told they would be delivered before 2:00pm the same day. They were to be delivered to my work. I get home after 5:30pm call Avas back myself at 6:05 pm and they read me the address which was someplace in a total different state! So we were told they would be delivered the next morning before noon. I had them read the exact correct address.

This company is a fraud, its website is totally misleading, and it should be avoided at all costs! A relative almost 500 miles away was a couple days out of hip replacement surgery and feeling down, so I did a search for Glendive, MT florists via Bing, and Avas Flowers came up second, promising "Send beautiful flowers delivered locally in Glendive...Same day delivery." Having no knowledge of local florists in Glendive, I ordered a small arranged bouquet of white daisies and peach carnations through Avas website and received email confirmation that the bouquet would be delivered on 11/29/19, that same afternoon. Total cost for what amounted to a $25 bouquet ultimately delivered by the local florist -- $52.94.

I just ordered from Avas for the first time and my experience was perfect. I ordered 20 premium poinsettias, 10 white and 10 red. They are huge and gorgeous. I placed my order at 11:03 AM and they were delivered about 5:30 PM. I did not set a time. I just wanted them the same day. The delivery driver was courteous and placed the plants where I wanted them. I would use them again. We are very pleased. Also, this was for a business and our lobby and conference rooms are gorgeous. Great experience.

I ordered a beautiful plant arraignment for my Grandmother who had hip surgery on 11/26/19 and the arrangement that was sent was nothing close to what I ordered. When I contacted customer service they asked for a picture of what was sent to her and after I sent it to them they simply just said basically that they could not refund me or send the correct arraignment because the arrangement was within the recipe and guidelines of the bouquet that was called for. I ordered a plant arrangement and they sent an ugly dying flower arrangement. My grandmother passed away this morning and she was not able to get what I ordered for her. I have never ordered from Avas Flowers before and I surely never will.

I ordered a bouquet of flowers for my hospitalized great-grandmother on Monday, December 2nd- they were to be delivered on Tuesday, December 3rd. I received an email at 1:44 pm on the 3rd saying due to seasonality and availability, the exact blooms were unavailable and they could not do delivery until the 4th. At 2:04 I received a text and a second email that said "Our system indicates that your order has been reported as successfully delivered! This order was delivered yesterday at 2:30 pm." Well that makes no sense because that was before I even placed the order. I checked with family and confirmed that the flowers were not there, and then called Avas Flowers to speak with their customer service to try to figure out what was going on. I was transferred, spoke to a woman for about a minute, and was put on hold for almost 40 minutes until a survey came on that then ended my call.

I placed an order with Avas flowers for a funeral on Saturday night for flowers to be delivered by Monday morning. The flowers never made it to the funeral, but I received a text from Avas asking me to give them a call. When I called them on Tuesday they just needed to verify the name of the recipient. I asked them to cancel the order since the funeral was over. Alex was very nice and professional. He apologized and showed sympathy for the loss of our family member. I was given the full refund. I was told it would take up to 7 days for the refund, but it only took 24 hours. I would order from them again.

I ordered flowers yesterday afternoon for delivery that day. I was not told that it was not delivered yesterday until today when I was also told that my recipient would not get exactly what I ordered. In addition to the cost for the vase and flower arrangement there was an additional $18 charge (on a $37 arrangement) for handling and delivery. Spending that amount of money and not getting what I ordered and not getting it delivered on time is unacceptable.

I normally do not take the time to write reviews on a company unless the service is exceptional or horrible. Unfortunately, with Avas Flowers it was the latter. I ordered flowers for same-day delivery on December 3. I talked to a guy named Juan who assured me that it wasn’t a call center but his flower place was in Hollywood and he would deliver the flowers the same day. The price of the flowers are $59. At the end the total was over $80 and I asked why and it was all these ridiculous charges. I also got a cyber deal for free delivery but there was an $18 service charge. Juan did take $10 off for me.

They advertise Free Delivery but charge a $17.95 Service and Handling Fee. What does the Service and Handling Fee cover? Wouldn’t that be the same as charging for delivery? This isn’t made known until Checkout. Very deceiving.