Avas Flowers Reviews

The flowers I ordered and what arrived were nothing remotely close to one another - paid for a beautiful bouquet and what was delivered was a total of about 10 carnations. Despite what their site claims, they make no option of refund, replacement, or really anything at all. Numerous thing posted on their site make them sound like a great company to deal with, I now know that it's all lies. Basically I spent $50 for a bouquet worth very little money. Avoid this company!

Wish I had looked for reviews before ordering from Avas Flowers. Website made it look like it was a local florist, but it is not. Ordered a plant for same day delivery, but it was not delivered. When I called late in the day, I was told it would be delivered the next day, even though I had paid a higher delivery charge for same day service. The representative apologized and said he would give me a discount and assured me the plant would be delivered first thing the next morning. It still was not delivered by mid-day the next morning. When I called, I was told it would be delivered the next day! I said I wanted the order cancelled. The rep, again apologetically tried to persuade me not to cancel and said she would make sure it was delivered that afternoon instead of the next day. I insisted on cancellation. Received cancellation notice, now hoping my credit card really will be credited so I don't have to deal with that.

To re-state others’ comments, this is a call center purporting to be “local”, “family owned 30 years.” My order to a sick grandchild was never delivered. Finally, after their promise to reorder, blah, blah. And 5 phone calls thru a lengthy phone tree, I requested a refund, then another long song and dance. If I don’t receive a full refund, will report to as many consumer alerts as I can.

I ordered flowers for my daughter's birthday and specified they be there by 1pm. I get a confirmation email at 1:05 stating they were delivered then at 1:48 I get a text from the delivery driver who cannot find the business. States she can deliver them the following day or Monday. I said, "No that's past her birthday. I'll just get a refund." I called Avas and spoke with Alex who was argumentative and insisted the flowers were there. The delivery driver stated 2 different areas where she left the flowers and they were not at either area. It's a library annex beside the emergency services department who keep their door locked.

Ordered get well flowers at 3 pm EST and wanted them delivered locally the same day, yesterday. I was told even though the placed order said I could have same day delivery that it was not possible after I bought the flowers. It is now over 24 hours later and still no delivery. I have tried repeatedly to follow up on the delivery and the service helpline cannot even get the florist to respond to their calls to see where things stand. Pretty lame service and I can get this crappy service from ProFlowers... I thought they were a small, family owned business and cared about providing good service. I guess I was wrong. Avoid them like the plague.

Late delivery and the flowers were not delivered on time. They suck!!! Terrible customer support and never returned my call as promised when I called the fourth time to check on status. They should be shut down as they are scammers. Person I placed the order with seemed nice and helpful when taking the order but they did not follow through as promised.

I ordered a bouquet of flowers a week in advance for Valentine's Day, on Valentine's Day I got an email saying my flowers were delivered. Come to find out the flowers were never delivered, when I called the customer service number no one picked up and they said they had high call volume and to send an email. I sent an email and never got a response back. I've never dealt with a company like this, it's a scam! After reading other reviews I can't believe this company has not been shut down. DO NOT ORDER FLOWERS FROM AVAS FLOWERS!

I ordered flowers for our friend in Green Valley, Arizona and was promised delivery today (February 26, 2019), but the delivery was never made. I tried to call them and was disconnected three times - spoke to Jose and Diego they said their names were. Then I received two emails saying that the delivery was made, which was not true because our friend received nothing. Tomorrow I intend to contact my credit card company to dispute the charge made on my credit card. My advice to anyone thinking of using this company is to not do it and find a reputable florist instead.

This has been the worst experience EVER. I ordered flowers for my daughter to be delivered to her new job. She never received them because Avasflowers.com is nothing more than a call center for florists. They make upwards of 35% for their "service." My daughter got a voicemail that the florist was trying to deliver her flowers... However, Avas got the address wrong 5 times... FIVE TIMES. They lied about contacting the florist (who I contacted personally from the voicemail that was left on my daughter's phone). And the florist had had no contact other than the emails she sent. Avas flowers had the audacity to offer me an upgrade and $20 dollars to "make it right." It should have been right the first time... Negative 50 stars!!!

Ordered 12 yellow roses for my Sister after she had to put her 18 year old dog down. Order was delivered a day late and was uneven, and they were not consistent, some were completely open and not fresh. Others were just barely OK. Wasted $100.00. Avas was unwilling to replace.

Never purchase flowers from avasflowers.net. They have a very professional and pretty webpage which says they have 5 star service. It is actually the opposite! We ordered flowers for our daughter (who is the victim of a abusive marriage that she finally was able to obtain a divorce) and received a confirmation they were being delivered by 7pm on Feb. 14th (Valentine's day). No delivery! Trying to make contact via website, phone and email was hopeless with the same reply of "no information available.” I finally got an answer via phone today (2/25) and the guy kept apologizing and offering me to deliver the same flowers now (11 days late) plus $10.00 off my next order, then $20.00 off then 10% discount on top of it.

I paid over $100 for flowers that were never delivered. I called and was told that they would look into it and call me back. A week later and no call. When I call now and put in my order number, a message comes on and says they were delivered and they are still “looking into it.” I dont even get a live person anymore. The flowers were to be delivered to my 4 year old granddaughter who was in the hospital. The hospital staff even went out of their way to search for the flowers all over the hospital to be sure they did not get delivered somewhere else. NOPE. Avas Flowers LIED. They took my money and lied. They are the worst kind of crooks hiding behind a computer. The only recourse I have is to cancel the charge. I want to warn anyone else. DO NOT USE THEM EVER!!!

Avas advertises on their website FREE DELIVERY. Beware, as this is disguised as a "SERVICE FEE" at 39% of the purchase price. Paid $45. for an arrangement, and not informed about the service fee until the very last checkout screen of $18. Order placed online prior to noon, as they advertise delivery the same day. My order was to be delivered to a business today Friday, and they called to say the arrangement cannot be delivered until Monday. I asked to have the service fee reduced 50%, and the most they would discount it was 10%. Unacceptable! Canceled the order.

I ordered a small jar with flowers for my mother in law's birthday. It said they cost $34 total and when I submitted the payment it said $34.19 & it said it would send me a confirmation, but it never did nor did the flowers arrive. I looked at my bank statement and they made two charges of $58 on my account!?! I called and spoke to a lady who barely knew any English and she said there was nothing she could do except give me $10 credit... I asked to speak to a supervisor and she said... Wait for it... “We don’t have any supervisors here ma'am. Goodbye,” and hung up on me. Called my bank and getting this taken care of but please don’t order from this company unless you want to be majorly scammed.

I ordered a very large $110 bouquet for my wife and right after I ordered, they emailed me and said the bouquet was not available so they would send an upgrade. My wife received a box in the mail four days late that had four flowers in it. I emailed to complain and they said they may have overcharged me so they refunded me $21. I argued that she did not receive a $90 bouquet! They then told me that I didn't complain within 24 hours of delivery so I was out of luck. She received them on Tuesday morning and I sent the email complaining within HOURS of the delivery. What a scam!

Ordered a $54 Dollar Valentine's day arrangement to be delivered to my wife's office. Total cost, $87.00. First delivery was horrific. Roses in full bloom, flowers were brown around at the edges. It arrived unwrapped and exposed to the elements. Much smaller than what was depicted on the website. The AVAS vendor was actually Yellow Rose of Granger, IN. I called them directly because AVAS didn't answer their phone-- called 3x and after being on hold for 15 minutes-- they dropped my call.

I ordered flowers for my wife for Valentine's Day at her office and they were never delivered. I attempted numerous times to contact them but they only talk to people placing orders. They promised to call back 4 times with 30 minute time shots which they never did. After being on hold for 3 hours they stated only thing they could do is give me a 10 dollar credit toward my next order. Do not order anything from this place. Just read all the other complaints. Wish I would have first.

I ordered a birthday bouquet for my mother in law. We added a birthday card and balloon. When I arrived to my MIL's house later, I discovered she did not receive her $8 balloon nor the card. The arrangement looks nothing like the picture! Stay away, what a joke. They offered me a $10 store credit, like I'm ever going to order from them again. I paid $90 for something I could have picked up in the cooler section at Kroger.

On February 11, 2019, my sweet Husband took to the world wide web to order flowers for me for Valentines Day. Unfortunately for both of us he came across Avas Flowers. He saw a beautiful bouquet with balloons and decided to order those for me. He was so excited, it was the first time in 12 years he had been able to do this for me. He told me about them on the 13th, that I should be expecting them at work. As I waited for them all day on Valentines day I started to get concerned around 3:30pm when they hadn't shown up. He tried to call them and was put on hold for over 20 minutes.

My college son googled LOCAL flowers and Avas made it sound as if they were located near his girlfriend’s college. They advertised same day delivery if ordered before 2pm. Given that he ordered on Valentine’s Day, we were not surprised to get a response stating that if they couldn’t get them to arrive on the 14th they would be guaranteed to be delivered on the 15th. He ordered $126 worth of flowers and gifts for his girlfriend at 12:35 on Valentine’s Day thinking they would be delivered on Valentine’s Day or on the 15th the latest. It is now the 20th. She has not received her flowers or gifts yet. However, my credit card was charged almost immediately. Now they are offering to redeliver a week late! My son’s girlfriend is brokenhearted and I will not be recommending a AVAS to anyone??? They should be redelivering for FREE with an apology note!

I ordered flowers for my grandmother for Valentine's day and spent $79.99 for the Floral Harmony bouquet and another $6.99 for a balloon. When my grandmother received the order, she immediately sent me a picture and it looked like a $10 bouquet from the grocery store and not to mention, the balloon was FLAT. I was VERY disappointed and emailed Avas Flowers right away for a complete refund and they issued me a $15 refund that is nowhere near what I paid. DO NOT EVER ORDER FROM AVAS FLOWERS! THEY ARE A RIP OFF!!!

We just want our refund!

Avas Flowers will take your money, then submit your order to a real florist near to the recipient, making sure that they keep some of your money for themselves. It is always better to directly telephone a real florist. Real florists have a network with each other all over the country. Avas Flowers is an online company that cleverly poses as a local florist. They are just the middleman taking advantage of people. You will waste money buying thru them. Their customer service is worse than non-existent because they will lie to you. It took me a lot of time & effort to get to the bottom of their lies. One of their customer service agents accidentally let it slip who the local florist was & I contacted them directly.

I ordered a sympathy basket based on the advertised sale prices and free same day delivery. They emailed me a day later saying they needed an additional $26 to deliver the order or they could ship boxed flowers to the funeral home. Don't use this service - difficult to reach someone and it's unacceptable that they advertise free delivery but then want more money after they send an email saying that the flowers are on the way.

I am so unhappy with my purchase. I chose the "as shown" option instead of small, just in case, so there wouldn't be any surprises. However, when the flowers arrived it was NOT what was "shown". The photo clearly shows a lovely bouquet of at least 8 roses that I can count from the photo, plus LOTS of other little filler flowers and green leaves. I ordered the Vivid Violet and White for your reference. What my daughter received for her birthday was a sad looking attempt at a bouquet with four (4) roses and a few filler flowers and a bunch of green leaves. I feel like, since I was far away from the store and ordering online and since it was for someone other than myself I was taken advantage of. The "as shown" flowers were $68, so I spent $99 in total with the three (3) balloons I added on, it was a horrible set up. I WILL NEVER USE AVAS FLOWERS AGAIN. DON'T GET SCAMMED FROM AVAS FLOWERS LIKE I WAS.

I ordered the flowers on 2/14/2019 and finally received them on 2/18/2019. Was told that they would be delivered on 2/14/2019 and not to worry. When I tried to call to find out if they was going to be delivered kept getting hung up on. Then they was finally delivered and they was half dead and looked like they was stuffed in a trunk. I will never use this company again. They did offer a 10% discount after numerous complaints. What a joke!!!

I am a small business owner and do my best not to give a bad review but this time I have to. I order 5 arrangements for the ladies in my office to be delivered on Feb 14th by 5pm. 1 of the five was delivered on Thurs (14th). I called and was told the others were out for delivery. Fri (15th) 1 was delivered. I called again and could not reach anyone. Automated system said I had to have a callback but then said no callbacks were available. I called the sales department and they were able to provide me with a direct line with the customer service department. I was continually told they were out for delivery. I finally got a young lady on the phone that told me 1 arrangement was sent to one designer and the other 4 were sent to another one and it was possible they thought it was duplicate orders. She contacted the designer and said that is what happened even though they all had a different order number.

Ordered large arrangement for wife and daughters on the morning of 2/14/19 as Avas advertised "Same Day Delivery". Delivery didnt show and couldn't get customer service on the phone. Next day (2/15) still couldn't get anyone on the phone - as I returned from work, received a text that order had been delivered and signed for by my wife. Well, no it hadn't...called again and couldn't get anyone on the phone. Finally, the morning of the 16th, I spoke to customer service and they said it was signed for by my wife. So, I was told they would have to speak with the local shop that made the delivery (they wouldn't tell me who that was) and they would get back with me. I waited all day and heard nothing.

This is the worst experience I have ever had regarding flower delivery. I ordered flowers for my daughters birthday and they were never delivered yet I was charged for the flowers. Customer service is a joke. You get transferred multiple times and never get an answer or any type of resolution. I have also tried to email “customer service” that consists of outsourcing and the email was returned saying the address was undeliverable. Do not ever use this company. I am currently waiting to get a response from the Better Business Bureau because these people suck.

I found Avas Flowers when I googled flower delivery. It was the only flower shop that said they could deliver flowers for Valentine’s Day. I ordered one dozen roses to be delivered the next day to my mom. The day after Valentine’s Day I called my mom to see if she received the flowers because the tracking number I received said info not available. She had not received them. She also asked me who I ordered them through and when I told her Avas, she said she had a similar experience when sending flowers to my aunt a couple weeks ago. I tried calling and could not get through to a person.

Valentine's Day Disappointment. Paid for a Valentine's Day delivery for my daughter and it still hasn't arrived, it's February 18th. I wouldn't have ordered from them, but they posed as a local florist, apparently New Jersey is close to Dallas. I'm sure they could care less because I'll never see them. Companies doing business like this are a disgrace, taking money for a product they don't provide and not offering to rectify a situation when they don't deliver. I'm sure they will just move on to the next victim, don't let it be you. Do yourself a favor and find a local florist.

Don't do business with this company! Ordered a bouquet off the internet for husband and Valentine’s Day. Should of had at least 6 red roses and 6 carnations with filler. What he received was 5 carnations and three pitiful roses and one stem of baby's breath all for $71.00. I could have gone to Safeway and gotten twice the bouquet for this price! Lesson learned. You cannot get a hold of these people either via internet, phone call, or automated return call. Have tried for days. Filed with credit card company and getting my money back. I would have settled for half off but they do not return calls etc. Rip off!

2 dozen red roses ordered 2/13/19 for overnight delivery for Valentine’s Day. Flowers arrived today 2/18 and in horrible condition. More petals in the box than on the flowers. Flowers look weeks old. Contacted customer service and was told to fill old survey.

Do not use them at all. They never were able to keep their promised delivery date, and they don't tell you what would be the date to deliver your flowers. You call them, they don't take calls. They don't send you email updates either if they have a delay. Their flowers get delivered to you multiple days later and they don't even apologize.

I ordered a dozen Rose arrangement for my fiance for Valentine's Day, the arrangement my fiance was sent, was not what I paid for. I was supposed to get a dozen roses with White little buds, an upgraded red vase, with a white ribbon on it. Two of the roses has she received were wilted already, I did not get the red upgraded face, and there was no ribbon on the vase either. I spent over $150 on this arrangement, it should have been perfect for the money I spent on it. I've been sending her flowers for the last seven years, and this was the worst experience I have had yet. I should have read the reviews first, I would have never ordered from this place if I had. Please do yourself a favor and stay far away from this place!

This florist is a scam. Internet search made me believe they had a shop in my mother's city. They promise beautiful arrangements, but deliver trash flowers. Ordered my mother a beautiful arrangement of lime green, pale pink, and mulberry colored flowers in a vase with a beautiful ribbon. Got junk flowers in a bag with water hung on the door. The flowers were white, pale pink, and lavender and not even cut for an arrangement. Not even close to what ordered. Mother said they didn't go together. Why would I spend $70 for trashy flowers? Manager promised me she would replace flowers with exact arrangement the next day. Never happened. They will only refund $20. Doubt that will really happen. Have spent countless hours trying to resolve this. You have been warned!

I ordered flower on 02/13/2019 from Avas Flower and the order is filled immediately and it stated the flower will be delivered by 7pm of 02/14/2019. Request Delivery On: Thu, 02/14/2019 before 7PM. We waited and waited and did not see the flower or any call from them. On Saturday 04/16/2019, I received an email that says the flower was delivered successfully. as the following: "Your order was successfully delivered! ACTUAL DELIVERY DATE: 02/16. ACTUAL DELIVERY TIME: 01:04 PM US/Central. Not home. Left door tag."

I ordered two days in advance of delivery. The bouquet was delivered on time... But the specified flowers (tulips) were not sent. The flowers sent were a cheap set of carnations and a rose and a lily. VERY disappointing to me and mostly to my wife... on Valentine's Day. On a call back I waited 20 minutes just to be told, "Leave a time and we'll call you back..." Twice I did this. No callbacks at the specified time. DO NOT DO BUSINESS WITH THIS COMPANY.

Negative stars is what they deserve. Actually they should be shut down. I ordered a bouquet to be sent to my niece on her sweet sixteen. The mess that arrived was not even close to what I ordered! They substituted carnations for roses. In what world is that an acceptable substitution??? According to "customer service" it was. They substituted little cheap grocery store filler flowers for the small roses too. It was awful. They sent me a message that the flowers had been delivered when they hadn't yet.

Never received the flowers that I ordered. Horrible customer service. No one knows their job and then you get transferred to unknown line that keeps you on hold for hours. They tell you, "We will return your call", never received any call from Avas Flowers. They give fake names every time you call. No one can help. I want my money back. Please credit my account back. I never received the product I purchased from Avas. I have never had such a horrible experience with a so called company. Still waiting for my money. Never received the flowers. Very rude when they actually answer then it's back on hold for hours again. Then the system they have just hangs up on you. So repeat again, same result every time. No help from Avas' staff. They are very good at not helping their customers and giving them the runaround. That's about all they're good at. Still waiting for my money. I have all my receipts. Buyer beware of this company.

Order "Sweet Surrender Tulip Bouquet" and the flowers looked dead and terribly assembled. Called them for a refund. They sent 10% back and said "Everything looked in order". This website is a scam. DO NOT ORDER FROM HERE.

I was sent flowers the day before Valentine's Day as a surprise. They called and told me they wouldn't be able to deliver them and asked me if I could pick them up. I told them no and I had no idea what they were talking about so they said they would bring them the next day. Needless to say they ruined the surprise and my guy friend was pissed about that. Once I received the flowers it was just a bunch of flowers crammed in a very small vase and water was leaking everywhere. I called customer service and of course they were busy and promised a callback by 8:30. After not receiving a callback by 8:30 I called 3 times only to get hung up on.

Same experience as others. Flowers were to be delivered on Valentine's Day. Arrived the evening of February 15. Customer service is impossible to reach and at some point you will be disconnected. When I finally got through Sunday morning, multiple agents cited a policy buried in their website. All agents are very well coached and it's obvious they've been trained to deflect customers. They also will not elevate the issue. Pure scam business. Oddly similar to telemarketing credit card scams. Placed charge in dispute with Discover.

Ordered a bouquet of roses to be delivered to a business on 2/14/19 by 7 pm. It's now 3 days later and still no delivery. I have called and emailed trying to contact someone about a refund, but am getting nowhere. I would give 0 stars if possible.

Ordered arrangement on Saturday, Feb. 9th. Delivered on Sunday, Feb. 10th. Delivery person didn’t ring doorbell, just left on porch. Monday, Feb. 11th friend texted picture of arrangement received. Not at all as pictured in website. Contacted Avas Flowers via their contact form and by phone with pictures of arrangement. Received an email from them on Tuesday, Feb. 12th offering 10% off and $10 store credit. I emailed them later that day declining their offer and wanted a replacement arrangement sent. Received an email later stating that a delivery was made. Checked with my friend, she said no new delivery made. Contacted Avas Flowers daily via email (response to their email offer) and by phone.

On Valentine’s Day, I received an email saying that an arrangement had been delivered to me, but it had not. I called Avas and was told to call back, as everyone was busy with calls. I received the arrangement the next day and was told that the delivery man had gotten sick and couldn’t finish deliveries the day before. I shouldn’t have, but I accepted the delivery. I didn’t realize until I looked at Avas’ website and saw that what my husband had ordered was not what I received. I wish my husband had looked at reviews before ordering, but he thought he was buying from a local florist. This is understandable because Avas comes up first in a Google search of local florists. We will never deal with Avas again. They are not trustworthy and certainly are unethical. Expensive lesson learned.

I placed an online order for Valentine's Day for an arrangement to be delivered to my daughter at her job. She lives in NYC. I followed up with a phone call where I spoke to Manny a customer service rep to make sure they would be delivered by 5:30 pm and I would pay extra if need be. He assured me they would be delivered. Well it is now February 16th and still no flowers. They never called me or emailed me to say they were not delivered. I have tried to get through to customer service to no avail and my emails did not go through. This has been a nightmare... I would never ever use this unprofessional inconsiderate florist. At this point I feel like I have been stuck up... Scammed online . I hope others read this before they have a horrible experience.

I’m reading a lot of bad reviews on here that describe my experience. They promised delivery on Vday. Then I get an invoice that expected delivery two days after. Called 5 or 6 times and it prompted me for a return phone call the next day. When I finally got a hold of a customer support person they put me on hold and then they marked the ticket resolved. I ordered them on Wednesday the 13th and it’s Saturday the 16th. Still no flowers. Honestly, it’s not worth it to me to keep trying. It’s been an expensive lesson learned that I hope to prevent any of you from even trying.

I spent $142 on February 13th to have roses delivered on February 14th. After I submitted my order I received an email that said they would not be able to deliver until the 15th because that particular Arrangement was not available at that time but could deliver on the 15th. I called back and spend another $141 for another Arrangement that was supposedly available and could be delivered on the 14th.

This company is a sham. Do not buy from this company. My order was not even close to what I purchased. Flowers were dead. Buyer beware... Please for your own good, stay away from this company. Walmart is better with flowers.

I wish I would have read the reviews before ordering from Avas Flowers. Ordered flowers for Valentine's Day delivery. Received email confirmation that flowers were delivered. They were not. Then received a text later that they were just delivered. They were not. We received a phone call at 6:30 from the driver trying to deliver the flowers. My wife and everyone in the office had already left for the day. Tried for 3 days (including Valentine's Day) to call Avas, but couldn't get through. When I finally got through, I spoke to an unsympathetic person over the phone (he must have been receiving these types of calls all day) who would only offer a partial refund - but couldn't tell me how much. Buyer beware! Order flowers from Avas at your own risk.

Ordered Valentine flowers on 2/13/19 for 2/14/19 and they were not delivered. I checked status again and it now read to be delivered 2/15/19. It wasn't. Status now says will deliver 2/16/19. We'll see. I tried calling but stayed on an eternal wait. Finally gave up. They offer a call me back option but after confirming my number it said that service was unavailable. They offer free delivery but add a service fee, in my case $29. If I cancel or return my purchase I am still charged for the $29 service fee, plus they can charge you a 50% restocking fee. Obviously I will never do business again.

If I could give Avas Flowers zero stars, I would. I ordered flowers for my uncle's memorial service with very clear instructions on the church, the time of the service and when they should arrive. I ordered the flowers 36 hours in advance. They arrived 3 hours after the service concluded!! I should have found these reviews ahead of time and would never have used this company. I plan to dispute the charges and will find every website I can to review them with as few stars as I can.

My husband called Avas flowers on February 13 and asked if one dozen yellow roses could be delivered to me at work that day. He was told that they could fill his request for yellow roses, and that they would arrive at my workplace in 2-3 hours. When he double checked that they knew the address, he was told yes, they knew right where we were. The roses never showed up that day, and he was disappointed when I came home empty handed. The next day he told me that he had ordered something for me for Valentine's Day, and asked me to call to see if it was there. I was more than a little annoyed as I was not scheduled to work that day, or the next, and it would mean having to drive 40 miles round trip to pick up my gift, and I really had other things to do. But he was so disappointed that I decided to just do it.

Ordered Valentine's Day flowers. Never delivered. Their Website has wonderful star ratings which is FALSE if you google their true ratings online (I unfortunately believed their false ratings displayed on their website, and it wasn't until later I discovered how bad they are really). All their website's "Contact us" links do not work. You will be unable to reach them in a timely manner on the phone (they don't answer, or they put you 'On Hold' and forget you, or they say they will call you back but never will). AVOID THEM! SCAMMERS! Then they will only give store credit... I'm fighting for a refund and contacting my credit card company.

ONE STAR ONLY BECAUSE THEY REQUIRE IT TO SUBMIT!!! I called the day before Valentine's Day, after searching for a 'florist in Pasadena, CA'. I should have known to hang up when it took about 25 rings to get an answer, but unfortunately I did not. My first question was 'am I in time to get flowers delivered tomorrow?' The girl on the other end of the phone assured me there was plenty of time. I ordered an arrangement and even upgraded to candy and balloons. My wife is in Pasadena on business and I am in Riverside, so this was an important transaction for me. We got through the order and the woman asks what time my wife is off work so they get there in time? I tell her 3:30 pm, in order to be sure the flowers are there well before she is actually off at 6 pm. She says 'great, we will have them there by 2 pm.'

I ordered for a flower bouquet with Red, White & You option and 6 balloons to be delivered to my girlfriend on the Valentine's Day as a surprise to her. I ordered well before time and she did not get the bouquet and balloons. Check Status reveals that it was delivered, but nobody received it. I tried to call the customer care (877-638-3303) like 5 times since yesterday. I even sent an email but I don't know where the bouquet and balloons are. It is February 15, 2019 and my girlfriend is still yet to receive her Valentine's Day gift. Very disappointed with the experience. Don't know if I'll get a refund (since it cost me $100).

Flowers ordered on 13th by cutoff date. Flowers not received 14th. Flowers not received 15th. Cannot reach anyone. Cannot leave my number for a callback. But they sure did take their $$$. Do not waste your money or time.

Never use this company. Ordered flowers on Feb. 7th to be delivered on the 14th. No flowers, no callback, emails are bouncing back, can't talk to anyone. 53.00 gone?? I'm pissed. How am I supposed to get money back??

My boyfriend ordered me flowers on V-day and it was suppose to be a surprise. Well 2 days later and still no flowers. I've checked the order online and it just says out for delivery but can give me a time or nothing. I've called customer service and I can't get ahold of no one. It says that I have to give a callback number and I do and it tells me that they can't call me back and hangs up on me. I've called the sales number because of course they pick it up and they give me the same information as I get when I look up the order number. The one salesperson told me to write an email because it will be quicker. Well guess what, I did and it says that it will take 5 business days for them to get back with me. I would not recommend to order from this place!!!

I ordered flowers for my mother's birthday and Valentine's day. Called all day on the day of delivery and kept getting hung up on. Called the next day and kept getting hung up on. I called to make an order and got a live person immediately. They would just transfer me and I would get hung up on again. I can't even seem to get a refund. I also emailed them multiple times with no response. Flowers cost me $122.27. I am still waiting for my refund and my mother got no gift.

I made an order online on 02/12/19 to be deliver on 02/14/19. They never showed up to my wife's office. Delivery was never made and now am trying to connect with someone to get a refund and they don't answer phone calls. HORRIBLE EXPERIENCE. NEVER AGAIN.

I was looking for a local florist to deliver Valentine's Day flowers to my wife. I found Avas Flowers and they appeared to be a local florist in Livonia MI. So on 2/12/19 I ordered the flowers to be delivered on Valentine's Day 2/14/19. Now it's 2/15/19 and the flowers still have not delivered. I contacted their supposed customer service number yesterday afternoon as the flowers had not been delivered.

Ordered flowers for my daughter that were to be delivered between 8 am and noon the next day. I called back after 12:00 pm to ask about the status. I was told delivery doesn't begin until 11 am, so it was impossible for someone to advise me of that particular time slot. I reminded the gentlemen it was he that I spoke with. He hung up on me.

Scheduled delivery for Valentine's Day. The flowers never arrived, I called 2-15-2019 to see when delivery would take place. I was ok with the day after. The customer service lady said the order was cancelled and would not be delivered but I would be charged a service fee!!! A service fee for what??? I didn't get anything. She said it was policy and when I asked to speak to manager or supervisor she refused and said none were available. I said I would hold, she said no, that none were going to help. Very very rude and unprofessional! Never again will I use Avas and hope others reconsider using them.

Placed order on 2/8/19 for Valentine's Day and still got it a day late and wasn't even close to what I ordered. Spent $112.00 and got an arrangement that looks to be about $10.00. I could have went to Publix and got the same thing!! Customer service is awful, cannot reach anyone at all. So buyer BEWARE!!! I'LL NEVER DO BUSINESS AGAIN WITH THESE PEOPLE!!!

Avas Flowers failed to deliver flowers ordered for Valentine's Day. E-mails sent went unresponsive and the phone automation just hangs up on you. They insist on utilizing a call back feature that just disconnects. I called as if I was placing an order and got Bill on the phone. When I told him I didn't get my order his response was "Wow" and pushed my call to the automated system. This company needs to be closed.

So I ordered on Valentine's morning, 9:00 am. Site made no mention of delivery time until checkout, which stated by 7:00 pm. It's now next day afternoon. Customer service is non-existent. Email requests state answers in 4-5 days. Cannot leave a callback number for customer service. Waste of $130.

DO NOT USE THIS FLOWER COMPANY. Ordered a large Vase of Flowers on 2/4/19 to be delivered on Valentine's day for my gf. The flowers never showed up and in the evening I called their Customer Service Line and after 15 to 20 min on hold each time, got disconnected by their automated system. It said they are experiencing higher than normal call volume, please leave your number and we'll call you back.

I have placed several call to the number list on the order confirmation only to be served by an automated system. When the order number is given, I am told that there is no further information available. I couldn't speak to a human being and was told that the "Call Back" feature was unavailable to me. I have put my credit card company on notice that any charges made by Avas Flowers will be disputed. This entire experience has been a joke and if could leave less than one star, I would.

I had the worst experience of my life. I scheduled to have flowers delivered 3 days in advance and I called to double check the day of and I was told they would be delivered within 4 hours. That afternoon I called because they were not delivered and they changed my delivery day to 2 day later. Then I tried to get back a hold of them after I was rudely hung up on me, for almost 2 hours then the rushed me off the phone and said the flowers would be delivered by the end of the day. They were not. Then I tried to cancel my order and they said they do not give refund. THE WORST PLACE I'VE EVER DELT WITH. I gave them one star because there is no option for zero. Never would recommend to anyone.

I ordered roses for Valentine's Day over two weeks in advance, hoping that amount of lead time would ensure timely delivery. The flowers were not delivered, Valentine's Day is past, and their customer service is not responding to my cancellation request. I do not recommend doing business with this company.

I placed a order in the early morning of Valentine's day. I advised the person on the phone that I needed them delivered by a specific time. He told me that he would do his best. The flowers were never delivered. After calling them several times, I could not get through them on the phone. I tried this morning and was advised that they could not be delivered on time, that they would try this morning. I asked to speak to a manager and was advised that she was not available. They are horrible, I would not recommend this florist to ANYONE, they are the worst I have ever dealt with. PLEASE DO NOT USE THEM!!!

WORST FLORAL COMPANY EVER. I ordered a 114.94 arrangement for same day delivery on Valentine's Day at 8 am Arizona time. At 1 pm I received a text saying it wouldn't be delivered that day. NO ONE TO CONTACT IN CUSTOMER SERVICE. Then received a text at 7:38 pm saying it was just delivered. BUSINESS CLOSED AT 5 pm.

I ordered Valentine's Day flowers for my wife to be delivered to her school and they were not delivered. When I needed to contact them, their customer service was horrible. You cannot speak to a human when you call. Do not order flowers from here!

The website made you believe they were a local florist, I also blame Bing for that as well due it allowing the misinformation. I was lied to on when the flowers would be delivered. They didn't get here on Valentine's Day. They also lied about where the delivery was coming from. I wouldn't have made the order if I knew they weren't local. The sales rep didn't tell me they were out of state, like in the North East of the country, while I am in Florida. I am hoping the arrangement looks like the pictures or very close to it. I truly feel SCAMMED! I am a victim of the bait and switch tactic. Never will I purchase from them again. There should be a law against this.

My ordered a premium fruit basket to be delivered on Valentine’s Day. I choose this because the person it was for lives on fruit and I have had horrible luck with flowers in the past. It was 119 dollars. What she received was a dozen red roses that were poor quality and very undesirable. I called the company twice to see what happened. When I call I am on hold for 15 minutes before a recording comes on that says their customer service is done by scheduling callbacks... Already frustrated I hit 1 to schedule My call back then I enter my number...and boom a recorded voice which says they cannot perform a callback and disconnects the call. Called back and same exact thing happened. This is unbelievable. Do not recommend this company...if you can call it that. Not to mention I requested a receipt twice and they haven’t sent it.

Promised Valentine’s Day flowers. Changed date to 2/15 with no call. Would not refund money even though the ordered wasn’t filled. Spoke to “Isaac” who was useless. This place is a total scam. Total bait and switch.

This is the worse place to order if you want to surprise someone! They called and asked my husband what time he would be at the place to received my gift! And ruined all my planned for today. And until now my husband still didn't received the order, for Valentine's Day!!! And de Avas Flowers deleted my complain at Facebook pages and block me down. Terrible choice I made.

First of all the company is in New Jersey, customer service sucks. I had a hard time understanding them and the attitudes sucks. I ordered Valentine's flowers and balloons to have delivered to a business. They never showed up. I called customer service again. I was on hold for 20 minutes. Recording came on. Asked for a call back number so they can return to my call because of high volume so I did. Once I did recording came on and said could not return my call so it hung up on me. I was so pissed off because I spent over $100.00 for ** up company as this is. DO NOT I REPEAT DO NOT DO SERVICE WITH THIS COMPANY because if you do you will get screwed as the rest of us has.

Placed an order for my wife for Valentine's Day. The website stated the flowers I wanted were available and could be delivered on Valentine's. I placed my order, $168 worth of flowers and balloons. I then went to work (night shift) and came home after and went to sleep. When I woke up and checked my email, they had sent me an email saying the flowers I ordered were not in stock and would be replaced with another type of flower. I also received a tracking number for the new flowers which stated they hadn't even been shipped yet, even though they were suppose to be delivered that day. Trying to contact them over the phone is almost impossible, I stayed on hold one time for 58 minutes.

I placed an order on January 29th for my Uncle's 50th Wedding Anniversary. (February 2nd). Not only did I receive a call the DAY of requested delivery telling me that Avas Flowers did not have anyone to deliver the flowers that day, but was told that they would upgrade the bouquet and reschedule delivery for the following week. As embarrassing as it was, and poor of a reflection on me and all my sisters that this gifts was coming from was, we called and explained the issue to my uncle, and promised him that the upgraded bouquet would be there the following week, as promised by Avas Flowers.

Went on website since it is "same day" delivery. It was Valentine's day so I was expecting so difficulty. Other sites were honest about not being able to deliver on the same day. The site says free delivery so I was surprised that after I entered all the day a $25 "service charge" showed up on an order which I thought was $80. Not happy but accepted the service charge since it was Valentine's day. Placed the order at 9:13 am. Received an email at 10:25 am saying they would deliver two days late. I called them within 2 minutes of getting the email to cancel the order. They said they could cancel the order but I would still have to pay the $25 service charge.

I recently ordered flowers from Avas Flowers. Their website leads you to believe they are a local flower shop in Covington, LA. They are not. They also claim that they have same day delivery. They do not. Their reviews on their website also show customer satisfaction. That is all a scam. They are one of those 1800 flowers websites with customer service overseas.

I ordered a birthday arrangement for my mother in-law for $82.00 delivered. The jar of weeds they delivered wasn’t worth $10.00. I could have gone to a field in the middle of winter and picked a nicer bunch of weeds. I’m going to try to post the pics if possible on here. YOU won't BELIEVE WHAT THEY DELIVERED AND CHARGED ME $82.00 for. Please don’t waste time or your hard earned money on these people!!! It’s a total ripoff!!!

Recently ordered flowers from Avas. After completing the order I was bothered by the $17+ service charge after they bragged about free delivery. When I tried to get my refund on the same day, just hours later, they said they were not only going to keep the service charge, they were going to keep the sales tax as well. Every refund I have ever received has included the sales tax. Their marketing is the old bait and switch promising sale prices on way overpriced flowers, then getting back all their money with charges you don't know about until you are about to hit purchase. They get you on internet fatigue. Stay away. With Avas there is no win-win. The consumer always loses.

Called for a floral arrangement named Jumping for Joy. The smaller of three sizes at $42.99 with free delivery. When my charges we totaled the amount was $62.99. I ask, what is the additional twenty dollars for? It is a service charge and charge for the accompanying card. The simple 2 inch card would have read; Happy Spring. I hung up immediately and in less than two minutes my phone was ringing. I did not answer and it rang again. I was not about to trust this company with one cent. You have been informed of my experience.

I ordered flowers for a wake 4 days in advance. The wake went on and no flowers. I constantly called only to get an automated system that said what time they would call back. Never to get a call! My niece CDC e called and managed to get a live person, she stated flowers were delivered. Oh Hell No they weren't. The wake went on and I left, only to find out the flowers had been delivered to some place in Melrose Park and not to Libertyville, IL. How this could be is beyond me. But at 7:45, 15 minutes before wake ended the flowers miraculously showed up. I was pissed beyond words. I then called 2 days later and they couldn't explain how this happened but said they would give me a 10% discount. Seriously that's the best they offered to do for me. Never again would I use them or recommend them to anyone. So beware their service SUCKS!!!

This place took my order on Saturday, charged me full price, and told me floral arrangement would be delivered at 10:30 am or before on Sunday for a 1:00 pm funeral service. Then called me at 9:30 am on Sunday to say they could not deliver in time for the service. Offered a discount and additional plant for after the service. Needless to say I cancelled altogether. Did I forget to mention that I never received the receipt from the purchase or cancellation.

I ordered flowers for my mom for her retirement. The order said it would be delivered next day (Thursday) by a local flower shop. I get a call on Thursday saying they can’t get it there that day late in the afternoon and their only option is the next day. They have me call and have my mom change plans so she can be home on Friday. On Friday I receive an email saying that my floral arrangement is not available any longer and will be substituted with a similar one on Tuesday. Now I am frustrated so I make a call. They inform me that the delivery is scheduled for Tuesday and is being delivered from Salt Lake over 200 miles away. So much for local. I ask to cancel the order and they offer to upgrade to something else. I decline and ask to be contacted by a supervisor. Two weeks later and no contact. I ended up calling a local shop and pay them extra to deliver a beautiful arrangement that day. I will never go with Avas Flowers again.

This company is a complete fraud - the flowers ordered are not available, deliveries are not done on time but they will tell you it's been delivered and come up with some excuse when it's concluded it hasn't been delivered. BUYER BEWARE - ORDER FROM SOMEONE ELSE.

It was my sister's 50th birthday and I ordered her a vase of flowers and upgraded it to luxury package. They charged me close to $100 for processing and delivery included and when she sent me the picture, it is less than mediocre. There were simply seasonal flowers and very few. Very poorly done flower arrangement. DON'T WASTE YOUR MONEY WITH THIS COMPANY.

I had ordered flowers to be delivered to my daughter at IU, Bloomington. The flowers that she received were NOTHING like what I had ordered from the pictured website for Avas. When I called to dispute the flowers (and forgotten balloon) I was told that they were sorry and that I could have 15% off my next order. Are you kidding me? There isn't EVER going to be a next order. When I contacted the "local" florist they told me that Avas had specified exactly how many flowers to put in the vase and that was it. Complete joke!!

We ordered Flowers for a funeral on Monday Feb 4, 2019. We ordered by phone and were told our $115.00 arrangement would be delivered the next day by 11:00 am to the funeral home and a confirmation sent to our email address. By 4:30 we had not received the confirmation and were concerned about delivery. We called Avas once again to be put on hold for over an hour and three hang up. We then called the funeral home and were told they had not been delivered. At that point the funeral director gave us the name of another florist who got the arrangement there for the evening viewing. AVAS charged our credit card for the flowers which had not been delivered.

Ordered $84 floral arrangement for my grandmother's 90th birthday celebration thinking I was ordering this full, colorful, beautiful arrangement to use as her centerpiece then she could enjoy at home after the party. What was delivered was unbelievably cheaply put together, absolutely no comparison to what I ordered, and a total embarrassment to display! The flowers were stuffed into a vase and even a couple of the stems were cut to a couple inches long and didn't even reach to the water in the vase. I paid extra to have the deluxe arrangement so that it would be extra full and pretty and it was pitiful!

I ordered flowers from Avas for a dear friend who lost a loved one! The flowers were never delivered but my charge card was charged. I called Avas when my friend said she did not receive the flowers! First I was told that they did not know why they weren’t delivered but would check into it, and call me back! That call never happened! Second call I was told they were delivered, and that possibly they were delivered to the wrong address! I said do you expect me to pay for that? Again I was told that they would look into it and would call me back! No call once again! Mind you each time I’m on the phone with them it’s a minimum of 30 minutes.

Horrible...said they delivered but never did, just pocketed the money. When I called they said that to get my flowers delivered they will need $125 addition to $80 that I paid just for delivery. What kind of a place says flowers were delivered if the flowers weren't even made. Horrible. If I didn’t call they wouldn't even bother letting me know that flowers weren't delivered and just keep my money.

I cannot believe the flowers I paid 60.00 for. This place should not be business. I only hope others look at these reviews before they order from this place and learn from my mistake. There was so few flowers in the arrangement and the flowers were not fresh.

I ordered a flower arrangement for my uncle's wake. I upgraded the arrangement to a deluxe version which cost $160 USD. The arrangement was small in a tiny basket and looked nothing like what I ordered. My sister ordered a standing arrangement for the same event. It was delivered without a stand. The funeral home had to hang it on a wall. I took a photo of both arrangements and sent a formal complaint to Avas. They responded with 'the arrangements are within the parameters of the orders.' I don't understand how they are still in business.

I went through the entire process to order flowers based on their 'FREE DELIVERY ON EVERY ORDER' enticement. They do have a $18.99 'HANDLING FEE' which is more than all the other florists' delivery charge making the cost more than every other florist I checked in the area. MISLEADING.

I ordered purple roses in a blue cube for my daughter that loves the color combination. It was to cheer her. She received peach roses in a clear vase. I called and expressed my dissatisfaction to a person who didn’t understand English so had to repeat multiple times. I also sent an E-mail to Avas who said they were local in ME but are actually a corporation in NJ. I also complained to BizRate. 6 days later no response from anyone. Terrible company!

I ordered flowers from my cousin who lost her husband. When I receive the order confirmation in my email I noticed they have the address right for delivery but they put my name. I proceeded for over a half an hour to get this corrected. This is an about calling multiple times being left on hold, being told it call me back etc. Every time I called nobody could help me. They kept putting me on hold and when I finally got through I was very upset and the girl that I got basically hung up on me. Nice. Just what you want when you ordering flowers for someone who is grieving. Shame on me for not checking the reviews on this site before I ordered. I called back right away and canceled my order. I got an email saying it was canceled but I guess we’ll see. I’ve no faith in that either. Don’t waste your time. Run in the other direction.

I ordered 18 white carnations for my brother who was in HOSPICE! I should have been tipped off when the service representative asked me if I wanted to include a 'Get Well' card! 9 carnations were delivered with skimpy bow and card. I was charged $102. Every person I spoke with was unprofessional and said they would not resolve the issue. There is so much noise in the customer care center. It is difficult to hear. I do not believe they are in the United States. Definitely not local.

I ordered a basket of flowers and candy - $71 (included delivery). The flower basket is so small, and they probably spent $10 on the contents. NO VALUE FOR MONEY PAID. Will never use them again. A waste of money.

Do not order from this company!! Not only were the flowers late, but not at all what I ordered. I chose a lovely arrangement and ended up with a small bunch of roses. Flowers from the grocery store would look better. Stay away!!

I ordered some flowers for my grandmother and selected the option for them to look like picture and the expensive selection. The flower she received were not the same color or variety as I paid for and they were bent and looked weathered. I emailed the company. They told me to send a picture which I did and then said they would need to take the old flowers and once they get they would send out new ones. Embarrassing for this to have been a gift that cost around 80.00. Horrible customer service. Never heard back from them regarding store credit or a refund or replacing the flowers.

After delivering the flowers to the wrong address, the customer service was poor. After finally getting a supervisor, who said that they would call me back, pick up the flowers, charge me a fee (!) and possibly deliver to my 86 year old mother in law in a nursing home in another city, they didn't call back and have not rectified the problem. The delivery address was carefully typed in by me, making sure that there was a distinction between delivery address and billing address. Their website is wonky. I will never order from them again. And, they are not a "local florist" as I searched for, but pretend that they are. Flowers are mediocre as well. Save your money.

Orders flowers online. Received call an hour later from 877-638-3303 with poor connection. They could not deliver flowers that day but would delivery the next day with Bigger Bouquet. Would that be ok? No flowers. Called local florists... They never work with Avas. Scammers. Have my $ and information and no flowers.

I placed an order on 1/25/2019 for birthday flowers to be delivered to my sister on 1/26/2019. My sister lives in Indiana and she and her family were home the entire day. When I didn’t hear from my sister by 5:00 pm to thank me for the flowers I called her. I was embarrassed to find out no delivery of flowers was made to my sister. I called to complain. It’s an automated message. On 1/27/2019 I called Customer Service and they could not tell me the name of the local florist. I am beyond angry... What if these flowers were for a funeral? I am turning Avas Florist into the Better Business Bureau and suggest that no one use the “Family Owned and Operated Business” for poor business practices. I wish I could give this company a “zero” in stars because that’s what my sister got from me yesterday - Zero Flowers!

I ordered a floral arrangement for a wake. They sent me a text and said they were delivered. They were not! Like everyone else, I called and the girl was so unprofessional. She sounded like she just got out of bed - really tired and she could have been on drugs. She apologized and put me on hold - came back on and said she was sending a message to the “designer" and they would contact me in 24 hours. I called in 20 hours and got the same girl again (still sounding like she was drugged) and she said the “designer” hasn’t responded to them so they’d like to offer me a gift basket instead of my $74 arrangement. I said no. I just wanted my money back. She said, "Ok, hold on." She came back, said she already credited my “bank card”, offered no confirmation number and said goodbye.

Bottom line is they were not delivered at all. When we contacted the company, they offered a 10% discount and a box of chocolates if we would let them deliver today. We said, no, the birthday was yesterday. We wanted our money refunded. They "will get back with us." Don't recommend anyone do business with Avas Flowers.

I ordered a blooming dish garden to be delivered to my father who was in the hospital for cancer surgery. What was delivered was a house plant. When I complained I was given a 20% refund on product (not including tax or handling/service fee). I find that insulting and unacceptable. If I wanted a houseplant I could have gone to the grocery store and picked one up for $10 instead of paying g $58.

OMG do not use this company. I cannot believe I fell for this. I am a state level elected and attempted to have birthday roses delivered to my wife. When they weren't delivered I started the calling process. Six calls in total. Call 1 Carlos: hung up on me. Call 2 Manny: on hold for 7 minutes > hung up. Call 3: put on hold for 37 minutes (since I was driving I held the call then I hung up). Call 4 Ivan: spoke with him but he couldn't help me, get me flowers, process a refund or allow me to speak with owner or manager.

Do not order from this company!!! This florist is located in Gretna, Louisiana. I placed an order to have birthday arrangement sent to my mother on 1/21/2019; which was guaranteed by 2:00 pm. Needless to say, this company did not deliver the 80.00 arrangement. My mother received a knock at the door 2 days later from Avas to deliver an arrangement that was not worth a penny!! My mother declined acceptance and advised that her birthday was 2 days ago!! Sadly, this company failed to credit my account after I placed 2 calls to them advising this order was cancelled for non-delivery.

I ordered flowers from Enchanted Florists in AZ. Went to their website and was redirected to Avas Flowers. Have since found they are stealing business from smaller local merchants. WRONG. So, not knowing, I ordered sympathy flowers. Promised delivery date at the latest of 1/21. I ordered on 1/19. Received a text from flower company on 1/21, urgent I call. They were trying to deliver to the person that passed away and I told them just follow my instructions to sent to the widow and where were they coming up with the deceased person’s name. I informed them the flowers were going to a home, and where were they trying to send them.

I ordered arrangement 1/19/2019. Was sent a notice that it would be delivered 1/21/19. It still has not been delivered on 1/23/2019 at 2:30 pm. There have been several attempts to contact Avas and nothing, not even promised return calls. FINALLY talked to an actual person (who was very nice). He stated that the "florist didn't have the right flowers", but I was never contacted. I would have just ordered a different bouquet. The purpose for the flowers no longer applies and it has created difficulties in a particular situation that should have been taken care of! Horrible business and service. I would give them no stars if that was an option. Except for Adrian, the man that I spoke to on the phone.

I ordered flowers for my sister's birthday. I picked out a beautiful bouquet and ordered it. I like how they didn’t mention $14 in shipping charges until your confirmation page. I spent $60 on an arrangement. I was contacted by Avas that some of the flowers in the arrangement were not available, but they would give me a free upgrade and try to get it as close as possible to what I ordered. I let them know my sister loves lilies so if they could add those I’d be happy. She got the order, it was nothing like what I wanted. It was jut some roses clumped together, not even arranged. I sent the company pics of what I ordered and what she got. They offered me basically the $14 shipping back. I responded 3 times letting them know I was not happy. They never responded.

If I could give them less than a one star rating I would. This company is the worst. Not only did they completely not send what I ordered. They also didn’t include the card that I asked to be included. The recipient had no idea who they were from. When I inquired if they received my arrangement that’s when I found out about the abomination that they delivered. Now it was past their 24 hour guarantee so they refused to refund my money. Rude customer service. Absolutely horrible company. Stay as far away as you can. Stay away from this company.

I ordered flowers on 1/15/19 for a 1/20/19 delivery. Was notified late the day before delivery of that order was delayed. No information when they would be delivered. I had to call and took forever to get through. I was advised they would be delivered the next morning. Silly me to believe. They were not delivered. I tried to cancel the order and they would not. Received a whopping $7 refund on a $72 order. No shipping charge, but handling was almost $20. It would have been a nice gesture to refund that since the handling was awful. Customer Service sounded like it was outsourced. They offered to give me a $15 credit on my next purchase. Advised don't bother since I will not be purchasing from there again.

Ordered $100 sympathy arrangement on Friday morning to be delivered on Sunday afternoon to church memorial service. Received call on Sunday morning that they can’t deliver today. It will be delivered Monday (AFTER THE SERVICE). Despite 48 hours advance order, they couldn’t fulfill it on time. Spoke with Manager “Ivan” and he read over and over the same words from his scripted answers. DO NOT TAKE A CHANCE WITH THIS UNPROFESSIONAL SERVICE!!! 72 hours for delivery??? Ridiculous!

The red and white medium deluxe spray arrangement sent does not look like the arrangement for deluxe medium I purchased. It was very tiny and half the size pictured. They u ducate the picture representation the medium deluxe in which was purchased. I'm very disappointed with this purchase.

Phone ordered arrangement 1/18/19 @ 12:25pm. Needing it to be delivered by 4:00pm. The agent promised me a 3hr window for delivery so 3:25pm... I called Avas 3:13pm. It hadn’t arrived. Put me on hold claiming he can’t reach the florist they use to make our orders...then he put me on hold for 15mins. I hung up. Called back. Recorder tells me no one’s avail to assist me. It’s now 3:45pm. Called a different #. Pamela supposedly manager answers. I told her cancel it & refund my money. It’s now 4:15pm and she’s not there to receive it! Called Avas today. Some foreigner states they can’t refund my money. They can give me 10% off... NO. You refund my money. I’ve argued 2 days with them. Gonna let CC company handle it. They some CROOKS. I’m mad at myself for not reading the reviews being in a rush. I would've seen they were no good!! Please save yourself & NEVER use them!

I will never order flowers or any product from them. My best friend's brother passed and wanted to send flowers because I couldn't be there. Avas Flowers assured me that flowers would arrive an hour before the wake. I then receive an urgent text saying, "Please call us." I was told the driver had an accident and was unable to deliver. I ask for a refund but they assured me it would arrive before funeral which was the next day. Once again, I receive a call an hour and a half after funeral is in progress saying the designer couldn't get the flower done in time. Well if the flower was done then already what do you mean... This only tells me that they didn't have it ready from the beginning and was just buying time but it backfired. Just know you are ordering at your own risk with this company.

After 6 week the orchid plant I purchased from Avas Flowers died - it was well taken care of. I spoke to 3 rude customer service managers and they only offered me a $10 credit on a future order. I am very unhappy and dissatisfied with their policy and service levels and would not want other consumers to be disappointed in their lack of empathy.

I have ordered from this company in the past and never had a problem. For the last two weeks I ordered to order this from them and someone ordered one basket a small one and I ordered one by upgrading it. The two of them arrived in the same place and they were the same size. I had paid $20 more for my order and the other person basket look the same. That's a horrible that there was no difference in the upgrade. The second one was for a funeral. When the people receive the free the flowers were practically dying. It was disgraceful. I will never do business with them again. Very embarrassing.

Ordered the Sunshine Celebration Bouquet for my mother in law. It was all “baby’s breaths” with two roses & two sunflowers. There was supposed to be pink flowers & yellow daisies. There was not one them! A sunflower was drooping & the roses were turning brown. Unreal.

PLEASE AVOID USING THIS COMPANY AT ALL COST BECAUSE THEY WILL RUIN YOUR SPECIAL OCCASION. I chose this flower shop because they were literally 2 blocks from the recipient address. The order was placed at 12:30 p.m and they guaranteed delivery by 4 p.m the same day. It's been a week and no delivery of the flowers, no call, I called the store and the phone line was too busy for a live person so I scheduled a callback and no call was received. Almost a full week later when I finally am able to speak to a live person to cancel my order, the only thing they offered as a courtesy was an apology call to the recipient and they refuse to have someone in management call me back to handle my complaint. A true disgrace!

I ordered flowers from Avas 1/12/2019. I received confirmation of order 1/12/2019 at 858am including delivery time 1/14/209. I received an email from Avas 1/13/2019 with instructions on how to track my order. I received a call from Avas 1/15/2019 0855 asking permission to substitute product. I returned call 1/15/2019 to hear my order was cancelled at 0900 1/15/2019. I spoke with customer service agent as well as manager who were unable to tell me why the order was not processed and delivered as promised. I believe this company is an internet scam and would not recommend anyone to use it. Cancelling at the last minute left me with no options and I had no flowers delivered to the funeral. I was unable to attend.

I wish I would have looked at reviews prior to ordering flowers. I ordered a bright birthday bouquet for my aunt on 1/8/19, to be delivered on 1/10/19. I received a call saying the designer did not have the flowers in stock but that it would be the same or better. I could not understand the person who called me because of the broken English. But what I did understand is that the flowers would be the same colors just different kinds. I said that was fine and if I was not satisfied, I would contact them. The flowers that were delivered were all white daisies, with a little bit of purple alstroemeria and some red carnations in a clear vase with a birthday balloon. I ordered a lime green vase, magenta gerbera daisies, orange gerbera daisies, yellow carnations, some bright greenery.

Wish I could have a minus five star review! Ordered custom bouquet 2 weeks in advance and was assured it would be done. On day of, when delivery was due, waited half an hour and continually checked trackers on status. After 2 hrs of calling and emailing, finally got a person who informed me the flowers hadn't gone out because didn't have enough red flowers and wanted to substitute colors. At that point wanted to know how many of the colors I requested 2 weeks previously, they had in stock. No one knows and no one would have alerted me, my birthday gift would have never been received. More than disappointed and will never recommend this florist or use them again. And have told extended family in Alpine to boycott this florist at all costs.

I ordered flowers on January 4th for a birthday gift. I selected a lovely brightly colored fuchsia and purple arrangement that was beautiful online. My sister happened to send me a photo of a lackluster, pale, scant flower arrangement that did not look even close to what I ordered. In fact it was flat and in whites and light colored. I contacted customer service department and actually sent them a photo of what I ordered and what was delivered. Their response was it was equal and would do nothing to correct this order. Do not use this company. They are not to be trusted with your flower orders. Never again will they get my business and I hope not yours either.

Ordered a $200.00 spray of flowers for friend deceased to be delivered to funeral home. Ordered was scheduled by Avas Flowers by 2:30 P.M. that day. No flowers, no notification of not delivering, no customer service answered my calls. Only available Monday thru Friday. Stay away from this thief of company, buy your flowers from a local florist.

I ordered flowers when my husband’s aunt passed away. Immediately after placing the order I called to make sure that they would be able to fulfill it. They assured me that they would be able to provide what I ordered. The day of the funeral they called 5 minutes before the delivery time to tell me that they could not provide the flowers ordered and asked if they could substitute a potted plant. I agreed to accept the substitution but was not happy about it. Ten minutes before the funeral service they called back to say that they couldn’t deliver the plant on time and asked for an alternate address. I could not believe it! I immediately canceled the order and demanded a refund. I will NEVER use Avas Flowers again!

I have never had such poor service from a florist in my life. When you go on their website they show false reviews making you think they are a 3 or 4 star florist. Their pricing is also fake. Once you select a flower arrangement they indicate free shipping, but when you go to check out they add a substantial handling fee. Also, they say they have same day delivery, but then they called and said they had a problem with their delivery truck and it would definitely be delivered the next day with an upgraded flower arrangement but then the next day it was again delayed. The flowers were not upgrade. They said they would call and let them know the flowers would be late, which they never did call. Stay far away from Avas Flowers.

I ordered flower to be delivered on 1/10/2019 to my Aunt. I received a text message and an email stating the flowers with a card I had paid extra for had been delivered to her that afternoon. When I spoke to her later that evening she told me she did not receive anything from me. I called Avas this morning and was told the messages are on a automated service. The order was somehow missed and they would be happy to send an upgraded order today. I told them they needed to be sent yesterday as that was her birthday and I wanted them to credit my account and send them as well to make it right. I was told that this is not the policy. All they could do was upgrade the flowers.

I ordered flowers for my wife on 7JAN19 with instructions to be delivered on 10JAN19. The day came and went with no delivery - and I STILL can't find out what happened to the flowers. I call the customer service number only to be directed to an automated voice mail. The one time I did get through the attendant hung up on me. I filed a complaint with the BBB and will contact my bank and see if I can dispute this transaction. Buyers, beware.

NEVER AGAIN!! I needed same day delivery to a funeral home. Since our neighbor's daughter passed away in Florida and we live in Ohio, we did not find out until last minute. She was flown home for services. I ordered from this company ONLY because they advertise like they are in the same town. THEY ARE NOT. I needed same day delivery to Perrysburg Ohio. When googling your town, they come up with that town advertised on their website like they are located there, tricking you. The flowers were supposed to be delivered YESTERDAY. They were not. Website says "same day flower delivery". My confirmation email even has yesterday's date for delivery.

I ordered flowers to be delivered to my daughter on her first day of student teaching (a Monday). They did text me and ask me to call them so I could be informed the flowers could not be delivered until Tuesday morning. They were not delivered on Tuesday and not on Wednesday. I called each day to complain and asked repeatedly to speak to someone that was a manager or owner. I was always put on hold for long periods of time. Wednesday afternoon I asked for a refund and it was denied. They said in tracking the flowers that they were denied (on Wednesday). I asked who denied them, but they could not give me a name. I assured them that my daughter had not spoken to anyone nor denied the flowers. I was told my problem was with UPS and not them. I checked prior to ordering and this flower shop is 1.5 miles from the school my daughter is located at. After three days... no flowers and no refund!

Helped my brother order flowers for his GF's birthday. They live in different towns so I used Google to find a LOCAL FLORIST in her town. Avas was the first to pop up. Just for clarification Avas is NOT a local florist. They affiliate with local florists to get the job done and charge outrageous fees to make up for it. I ordered a DELUXE beautiful bouquet that was bursting with color in the advertising photo of guidelines of what to expect and added an orange vase - which I paid extra for. NOT what I received.

I ordered flowers several days prior to a Celebration of Life. I waited for the grieving family to return from the service in Sheridan, WY. When they told me they had not received the flowers for the service, I was disappointed. AVAS took my $120.00 and said the delivery would be made by 10 am the day of the Service. The service began at 11 am and the flowers were supposedly delivered at 11:20 am. The family took pictures of the arrangements received. Mine was not among them. Very frustrating, when they refused to refund anything to me. Kept stating they were delivered, but never provided any proof. If they were delivered AFTER the ceremony had been in progress, not sure if the grieving family even got notice of their receipt, since they told me they did not have them listed, nor a picture of them was provided by the Kane Funeral Home.

I viewed their website picked an arrangement, called them, requested they honor the 10% off they requested. They informed me there was an $18 +/- fee and it would be delivered by 3 if at all possible. It was charged on my card, I got an email confirmation. Then I received three phone calls asked me to call back, and two emails asking for my phone survey. I wrote back via email asking the holdup and was told it was due to my not filling out my survey. So I filled out my phone survey, asking them to leave a VM as to any other concerns. I received more phone calls as I was working it went to VM. I was able to answer one and was told.

I wanted a local florist. The representative stated they were in Tallahassee. This is not true. After placing my order with the instructions that the arrangement would be delivered the day I ordered it, I received an email informing me that it was not guaranteed for same day delivery. I called back and could not get anyone to answer the phone. The system hung up on me after waiting on hold for 12 minutes. The flowers were delivered that day, however, the arrangement did not look like the picture on the website. The customer service rep asked me what color ribbon and vase I wanted. I confirmed that I wanted the blue vase shown online and I was given a choice of ribbon color. The flowers were delivered in a completely different color vase and ribbon. The flowers were not the same as shown in the picture. I will never use this company again and I would not recommend anyone to use them.

I called Avas flowers on Friday morning January 4, 2019 to place an order for two separate sympathy flowers for my Aunt’s funeral service, that was to take place Saturday January 5, 2019, 1:00 pm at Worley Funeral Home in Fairmont, North Carolina. First, I thought it was a local florist, and did not realize it was not until I was hit with an 18-dollar service charge, having dealt with this type of service before and never had a problem, decided to go ahead with the orders anyway. I was assured by the representative that the orders were being placed earlier enough that I would have same day delivery service.

I had requested the My Sun, Moon and Stars arrangement to be sent to the funeral service of my friend who just died of cancer. I had been told that the yellow roses would be replaced with white ones, and I specifically confirmed that there would be blue glass, as my friend who just died loved blue glass, that was the entire reason I chose this particular arrangement. When the flowers arrived, not only were the roses yellow, but the glass was not blue, it was a clear vase. There only appears to be one lily and just a few pink flowers, not the blue/purple flowers from the picture on the website.

The floral arrangement ordered (medium sized) was small, the colors were not coordinated with the balloons sent and we were missing a balloon, did not receive a ribbon charged for and we ordered it two days in advance and asked for a delivery by noon and it arrived after 3 p.m. after two phone calls checking on the order. Customer service offered a refund of $2 for the missing balloon and a $5 credit on the missing ribbon and $4 credit for the poor design choices after three phone calls to customer service over a four day period. I submitted pictures and had to call them for a resolution. I will call local florists in the future.

Not a good experience, cancelled my order. A 10-day wait time to get my refund. They wanted more money because their truck broke down and could not deliver today but if I pay more they will deliver the following Tuesday. Awful experience.

Please be advised that your company did not deliver my mother her flowers which were a tradition for 45 years. The excuse is that they couldn't be delivered. My mother and father are in their 90s. They were at home all day. The weather was beautiful, they sat on the front porch for 3 hours. My father sits by the window all day. The front door was opened to let fresh air in. You had a phone number to call if you could not deliver. The truth is you took my money but never even attempted to deliver the flowers. I am extremely upset. I sent my mother flowers every year on my birthday. Your company ruined my tradition. The flowers are a thank you for giving me life. When I called your company, your representative would not help me. He apparently called to find out where my flowers are, but NO ONE picked up the phone??? What kind of a vendor are you using???

I order a Christmas tree with carnations, mums, greenery and ornaments and was delivered was a bunch of greens with a ribbon and a couple of flowers. Nothing at all that resembled the picture. I called and I was told they would send a fresh bouquet to make up for the error but they never did. I had spent close to 90 dollars. Shame on them.

I ordered a bouquet of roses to be hand delivered and already prepared and presentable. After paying $75 for two dozen roses I was then notified that my bouquet would be shipped and delivered via UPS in a box to my wife’s work. Customer service hung up on me three times and never did fix my problem. Who wants to get a box at work on their birthday when the flowers should have been presented in a vase with all heads turned.

DO NOT USE THIS COMPANY. This is a scam. I order flowers and first they hung up on me (which I should have taken as what kind of company this is) then I called back and ordered $75 worth of flowers. What was delivered was less than $10 worth of a horrible group of flowers that were thrown into a vase. Wish I could send pictures. I am writing all floral associations, BBB etc. They are not ethical. They are scamming people. Do not use them.

Ordered flowers online from the Avas Website. Beautiful website and clear photos of all available flowers under birthday category. The date of order was 27 Dec. Asked flowers to be delivered on the 31st of Dec. Mother of 94 has a birthday Jan. 1. Flowers not delivered the 31st, the 1st, or the 2nd. Also appreciated the free delivery charge, but was stuck with over $18 handling. Something was definitely mishandled on my order. The $18 was not waived and an apology bouquet of more and fresher flowers doesn't cut it. Won't be using Avas in the future.

I ordered the Classic Sympathy Bouquet, the large version. I paid a whopping $126.93 which included not a sympathy card as they stated, but a flimsy piece of paper that didn't even include my name. I could have gone to a grocery store and purchased a better bouquet for around $15. Also, their customer service is horrible. Just try and speak with a real person. I'll try and put the picture of what I ordered and what was delivered.

I ordered flowers on December 31 after reviewing many sites. I had intended to take flowers to the recipient, but saw that they would deliver the arrangement by 7 pm despite impending holiday. So $81 arrangement on the way according to email I got. The next afternoon I got another email stating the delivery would be sometime the day after! I would have taken the arrangement myself if they hadn’t stated they were delivering on the 31st! The only reason I’m not making a big deal of this is that the arrangement is reported to be beautiful!

I placed an order on 12/12/18 to be sent to a funeral home for the service of on 12/16, which was a Sunday. I spoke with my co-worker on Monday 12/17 to find out how the service went and how the flowers looked since this was the first time ordering from Avas Flowers. I was shocked and deeply saddened to hear that no flower arrangement was received. I called Avas Flowers on Monday 12/17 and spoke with Jorge to find out what happened. Jorge informed me that the flower shop was closed on Sunday. Since the funeral was on Sunday, there was no need to send the flowers on Monday.

I ordered flowers for a visitation on 12/30/18 at a Mortuary in Lincoln, NE and was told they would definitely be there by 6:00 (the time the visitation started). They never came until the next day at the church for the funeral. There were misspellings of names (even though I had explicitly told the person). The deceased was not even spelled correctly on the original confirmation order. The confirm. order was **. I had used Avas once before and was happy, but after this experience I am DONE with the company.

I ordered over $700 worth of sympathy flowers for my brother funeral and wanted the bleeding heart arrangement especially. The bleeding heart was delivered to the church with the other arrangement but the stand they used was too weak to hold the arrangement and it fell to the floor. We tried to display it but it was full of water and started to leak so we had to dispose of it. I was so upset with the cheap stand they used to display this arrangement I contacted the consumer protection agency of Maryland and got my money back. (Over $200). I will never use them again for any flower orders. Please be advised they lie about what they provide and we caught them in so many lies they had no other choice but to give me my money back. Avas Flowers is the worst.

I ordered flowers from Avas on Dec. 20th. Checking my email on Dec. 21. I found 2 emails > 1, called your home. Please call (no number on my phone log went to Avas) 2. Order out for delivery. I assumed it had arrived. On Dec. 22 my order showed "no status available". I called and was told they had no fresh flowers to arrange. I could get the order in one week. The recipient would not be home then so I cancelled. Even though they had no fresh flowers, thus NO handling and arranging, they would not refund the $17.92 for this fee. POOR PRACTICE WITH THIS COMPANY and not right to punish customer because you had no fresh flowers to arrange.

Placed an order for delivery to a funeral service four days in advance. Upon attending the service, discovered that flowers were not delivered. Only after returning home did I receive a message that "they could not find anyone to make the delivery". REALLY? This is just totally unacceptable. Made no offer to compensate for their screw up. Will never use this florist again...

I received a text saying my order was delivered but it wasn't. Then I call customer service. The first time I was left on hold until the call ended then I met a rude agent that yelled at me and said, "I told you we were closed. Call back tomorrow," when I asked for a refund. Why do you have customer service if they are of no service?

I ordered a large spray to be delivered on Saturday for my sister's funeral that had a big bow as well as a banner. It showed up on Friday, was a small wreath, a tiny ribbon on the side, and no banner. Unfortunately, the people creating the arrangement don't care because they drop off and leave. I am waiting for them to fix this... It is hard as it is already and to not get what you ordered is frustrating. Fix it or stop running a shady and upsetting business.

I tried to place an order on 12/28/2018 and call customer service to do so at 1-855-766-9114. I was told the price we see online is not correct with the photo that we as customers see and think we are ordering. There was a bear under the floral arrangement section and it had three flowers. The lady on the phone states that it will not come with three flowers. It will come with one. I told her, "It while your picture has three" and she says that, "That is not what you will be getting when you order it." In addition she added $10 to the price. It was $34.99 and it now became $44.99. The price I'm seeing was not honored. Terrible customer service. Don't waste your money ordering at Avas.

They didn't have the flowers shown on website and notified me later. I said fine... will go with designer's choice as long as they stayed with the same color scheme. However, they used a completely different color scheme; one my daughter-in-law doesn't like. They were delivered on time, but I didn't know about the wrong colors until I asked my son why I hadn't heard back. He took a picture and sent it to me. When I contacted Avas, they said sorry, no recourse because I didn't let them know in 48 hours. They were insulting and simply horrible. I ordered the premium arrangement and asked them to simply send their smallest in the right color scheme to replace it, but they refused. It was a shocking experience. When I checked online, I saw they have a terrible reputation. Their name simple came up first in Google, so I gave them a try. I've used 1-800-Flowers in the past and always had wonderful experiences. I'll use them again or go local.

First they pretend to be a local florist in NH. Ordered a sympathy basket for 119.00. It was shipped in a box not hand delivered. Nothing like what was pictured. Looked more like it cost ten bucks. Worst part was they shipped it to me instead of the grieving family. Called right away. Sat on hold. Finally a recording came on saying they don’t take calls - you would have to schedule a callback. Two weeks later still no call. Emailed them. Answer back was, "Sorry for the inconvenience." Really??? Shipped to wrong place and that is all the help you give. "Sorry for inconvenience." Save your money. Stay away from Ava’s Flowers. Huge rip off. Not to mention they tack on a 18.75 service fee which was not mentioned. Worst ever.

Flowers were supposed to be delivered in California on Dec 24th 2018. There was no warning of a possible late delivery. I called customer service today (27th) and they put me on hold 3 times while talking to them for 35 minutes. I said I want a refund and they said they don't do refunds. It is now 4 pm on the 27th and still no flowers. This company has a problem delivering on time. Their website still says delivery scheduled on the 26th. Terrible customer service by putting me on hold and then the supervisor put me on hold... And then the phone line went dead.

First understand that Avas Flowers is NOT your local florist, despite how they advertise themselves on search engines! Now, I, like many others here, was duped by Avas Flowers with their "same/next day" delivery. The flowers were not delivered the next day for Christmas Eve. Backstory (to set apart my tldr review): My girlfriend just lost her mother the day before Thanksgiving and it was her first Christmas without her. I had to be out of town and couldn't be with her, so I wanted something to make it up to her and let her know I was there for her. Seeing these reviews, I decided to cancel my order for a full refund, but they wouldn't give it to me. I made them.

For so many reasons, please save yourself time, energy, and money and do not buy products and services from Avas. Deceptive pricing with added fees at the last minute - impossible to speak with customer service - multiple missed delivery dates - promised callbacks never made - need I say more. I wish I had seen the rest of the reviews about Avas before I attempted to purchase flowers from them. Please take the advice of one who had to learn the hard way and do not patronize this firm.

Ordered on the 17th for delivery on the 21st. Order never delivered. Called and was told it was pending but no reason why. Was assured it would be delivered on the 24th and spoke to our family and nothing was delivered. A very bad experience for a company prided on customer satisfaction.

Have had 2 experiences with Avas Flowers for deliveries in 2 different states. In trying to find a LOCAL florist via the internet, AVAS pops up and represents themselves as local...they are NOT. First experience after being assured they could do what I requested, the order was NOTHING like requested. Had horrible time trying to get it right and I gave up. Second time a few months later and for Christmas I ordered again thinking I was getting a LOCAL florist. I was NOT and discovered flowers were sent UPS which was a disasters as order delivery delayed by 4 days.

Ordered from "their website", asked for a picture PRIOR to delivery (NEVER HAPPENED). The flowers were over half dead and COMPLETELY different from what was pictured!!! THEN THEY WANTED the dead flowers back???

Look elsewhere for your floral needs. I order an item on Friday with next day delivery. No delivery on Saturday and on Sunday, I see that the delivery date is updated to Monday (today). While checking my emails today, I see that Avas Flowers is unable to deliver the arrangement that I had chosen, but would upgrade me to a 'better' arrangement at no cost and deliver on Thursday.

My friend was supposed to get the delivery on 12/22/2018 and she got it the next day and that’s not the biggest issue; the biggest issue is that the arrangement wasn’t even close to the one I ordered. I was on a rush and I didn’t check the reviews. For the first time in my life I feel that I was robbed. When I contacted them they asked to send them pictures which I did. Then, they called me and I didn’t even answer and they left a voicemail telling me that they would give me a $10 credit; and that if I wanted to accept it I had to call them back which I never did.

I ordered the large Christmas tree arrangement to be delivered to my Mom for our Christmas dinner. Ordered on Dec 18, 2018. Asked for delivery on Dec 21, 2018. Ok... got an email and phone call to confirm the delivery date and what was ordered. Good... never delivered. Called on Dec 22, 2018 to find out where the order was since our Christmas dinner was that night (I deliberately scheduled it to be delivered a day before just in case.), and customer service (very nice man) had to put me on long holds three times to find out that the local florist had "run out of flowers and could deliver this on Dec 27, 2018!

Photo shows bouquet advertised vs. delivered. Before placing order, I called customer service to ask if they had the white orchids in stock, because I was only willing to pay this higher price IF the arrangement was as seen and described, with white orchids. Recipient is Hawaiian and lives far from home. I wanted her to have a winter/Christmas blast of the tropics by sending her those white orchids. I was assured by phone rep that the arrangement would include white orchids and NOT have any substitutions.

I order what I thought was a beautiful Christmas arrangement to be delivered to my sister in Washington. They arrived on time, but looked nothing like the picture I saw online. Hardly any flowers and arrangement looked like a 10 year old did it. Charged $95.44 which included an $18.50 handling fee. Advertises free delivery, but then charges a handling fee? That was suppose to guarantee me a premium product? Was told they hand picked up the flowers from the grower each day and the arrangement would be stunning. Why wouldn't already be a premium product? I am including photos of what I received and what I thought I was getting. I order a lot of flowers throughout the year and thought if I called someone local to my sister's house, it would produce a better product. Boy was I wrong. I was also told they'd email me a receipt, didn't get it. But my card was charged.

The flowers received were not even close to what the online photo showed. When I complained they said it was acceptable with their substitution policy. Also though I was dealing with a local florist in Naples Florida. Now I know why they add an $18 service fee. This company is a scam. Wish I saw these reviews before I ordered! DON'T USE AVAS FLOWERS.

I ordered a 20" Christmas Floral tree for $120.00. It was not delivered on the right day. Then when something was finally delivered it was not a floral at all, not Christmas looking, and NOT what I ordered. I will never use Avas Flowers ever again.

Found Avas online. Ordered flowers for a friend's 98th birthday. States in their ad "Free Delivery". That is not true. When I placed my order there was an $18.00 fee... I was told this was not a "delivery fee" but for handling the care & safe handling of the flowers to be delivered. I told them that should always be & should not be a charge. Then my friend tells me they came from another florist. Why was this? NEVER will I order from Avas again. Poor business!!

I'm so mad that I didn't read the reviews prior to my purchase. The bouquet was awful and when I sent them a picture they replied that it met their requirements. What a waste of $70! Don't buy from them! Could have gotten a better bouquet at the grocery store.

Ordered flowers to be sent for Christmas for $44.99. Was told free delivery, what was not told to me is I had a card, bow charge which I am ok with but then I was charged a $18.00 service fee which was not discussed with me either. Was told I would get a receipt sent to my email which I did not receive. Ended up calling to find out where my receipt was as $72.62 had been taken from my bank account. No offer to refund any amount. Just will NEVER use them again! Terrible terrible service!!!

I placed an order on December 13, 2018 with specific instructions to contact my niece prior to delivery to arrange the day and time because of her work schedule. I had to call 3 times to find out why the delivery had not been made as of December 19. I told them they were to provide a new, fresh bouquet and get it delivered ASAP 12/20. I used them last year and had the same problem but decided to try one more time. Never again. They are the worst in customer service.

I ordered flowers to be delivered for my grandmother's funeral and just to be sure that everything was done correctly, I called and gave the details of the order over the phone. I had the feeling that the call was being taken by a big call center based on the noise in the background and also the operator seemed young and inexperienced. Sure enough the flowers did not arrive before the funeral and we got a call much later that day from a lady who was trying to deliver the flowers to a house (not a cemetery) and to a totally wrong name. Since then I have emailed twice and called 4 times trying to process a refund. I was told via email that refunds are only processed on the phone. After being on hold for over 20 minutes, an operator named George told me that the flower shop had closed and I had to call back the next day but that I could speak directly to him.

My boyfriend had ordered from Avas Flowers twice with no problems whatsoever. We were happy with the flowers and the service. However, this third time when there was a problem with the delivery escalated to be the worst experience we've ever had with a business. My boyfriend ordered flowers for me for our one year anniversary. He waited painstakingly all day for me to thank him for the flowers he ordered to be delivered to my office, but they never came. When I got home he asked me if I got the flowers and I said no. He tried the email he found online and it bounced back. We tried calling and the automated service hung up on us. Finally, almost a week later we got through to an actual human.

I ordered flowers for a birthday. They were delivered 2.5 hours after I received an email they were delivered. The flowers delivered were AWFUL...nothing near to what I ordered. Still fighting for a refund. The arrangement looks like they grabbed a handful of flowers and smashed them into a vase.

I tried to modify my order online because there is no one answering the phones. But they didn't send the modifying email to facilitate that. So there is no way to contact this company. This is a scam. In fact I changed my credit card number because of them. I don't know if flowers will be forthcoming.

I placed an order at 12 pm on Monday October 29, 2018. I needed this order to arrive on the Monday, October 29th before 3 pm. I choose AVAS Flowers because they advertised same day delivery as long as the order is placed before 2 pm on the same day the delivery is requested. The customer service employee, Charlie, assured me that since the order was placed before 2 pm that it will arrive before 3 or by 3 pm. Charlie even put me on hold to speak with someone to confirm that this request can be accommodated.

I ordered flowers for my sister on December 5, 2018. I Googled local flower delivery in Ashland, Oregon. I believed I was talking to a local Ashland florist. They never delivered any flowers. When I finally asked my sister, "How were the flowers?" She said they were never delivered as they were really watching for them. Avas Flowers rep says they only give refund on non-delivery within 24 hours of making the order.

Made arrangements with this Avas Flowers to deliver a $62 small arrangement by 3:00 that day. Yes they could do it they said. The recipient didn't receive them till two days later - delivered to someone else! This was for a Christmas party - long over! Very upsetting. AND they never emailed, called me to apologize! DO NOT USE THIS FLORIST!!!!

I ordered a gourmet fruit basket for my ailing mother's 83rd birthday on Monday Dec 10, for a birthday delivery on Dec 13th. I live in Kansas and she lives in North Carolina, and is currently in a rehab center, after being in ICU. I thought fruit would be better instead of flowers. I called her 13th to wish her a happy birthday, and she had not received the basket yet. I called the next morning and still had not received the basket. I finally called the number I ordered, and they said there was nothing they could about it, and it would be delivered soon. She finally got her basket! Well guess what! It had 2 green apples 2 red apples, a nasty pear and a grapefruit the size of an apple. This was an $80.00 basket! No gourmet nothing in this little basket. I am heading to the bank Monday morning, calling the BBB, and the department of aging. Do not order from this company. I hope to get them shut down.

Never again ordering from this company. I wanted my flowers delivered no later than noon today. Ended up getting them delivered at 5pm. I even called before having these flowers delivered to see if they can call me before they’d be delivered and was told they couldn’t. Bought them as a bday delivery and was told by recipient the money I spent wasn’t worth the flowers they delivered. VERY DISAPPOINTING.

I ordered flowers for my grandmother’s birthday on 12-13-18. The flowers that were delivered did not look anything like the picture on their website. Once I called them they would only provide a 15.00 refund. I paid 60.00 for the flowers. This experience was more like bait and switch. I will never order flowers from this company again. Please don’t let the cheap prices cause you to waste your time and money!!!!

35th anniversary flowers an embarrassment - I waited for months and was so excited to send my wife flowers to her job. I ordered from this company and was so excited until she sent me a picture of the flowers and I was shocked, furious, embarrassed on how small they were. I ordered a large arrangement and received a much smaller arrangement. I was so embarrassed for my wife to receive such at her job in front of her coworkers. And when I called I was offered a 10% off in store credit - like I would order from them ever again - I think not.

My name is Henrique and on 12/05 I ordered a flower arrangement for my out-of-state fiancée who was having surgery on the following week (the day set for delivery). I set the delivery date to 12/12. On Delivery day, after a whole day of having no updates, I decided to call (around 4pm) and inquire whether or not the flowers were still getting delivered or what was going on. The call was an absolute waste of time as the person who picked up couldn't get ahold of the driver/florist in charge of making the delivery. I was told the company would let me know of any updates. An hour and a half goes by with no updates, I call again at 5:30pm. A guy called Sebastian picks up and proceeds to put me on hold for a staggering 30 minutes (at the pretext of calling the florist/delivery to have a status update).

Worst experience I’ve ever had ordering flowers. I was very specific with what I wanted and told them if they could not do the arrangement exactly as I wanted it to contact me... I ordered ALL white roses for a friend whose Mother had died... The bouquet had a few roses and other “filler” flowers. And customer service... The WORST!!!!

I sent my mom flowers in the hospital and what she received looked nothing like what I ordered. It looked like weeds literally. When I sent them an email and pictures they said it was up to their standards!

Wish I read these reviews before ordering. Purchased a Premium arrangement, Arrived with only 12 main flowers, was dark and drab. Extremely disappointed. Don't order from here. It's all a bait and switch.

Ordered a bouquet for my mother's birthday a week ahead of time but on the day of delivery, they called to say they didn't have the flowers. Said they could deliver 2 days later and would upgrade. The day of the re-scheduled delivery, they called to say they had no flowers at all. A florist with no flowers? Terrible customer service. Very unhappy, will never use Avas flowers again.

I paid over $100 for a sympathy arrangement that was supposed to be all white flowers with a touch of greenery. What was received was 4 white roses with lots of greenery. The four roses were not even placed in a nice way. It was the worst arrangement I have ever seen. I sent pictures of what I received and what I had ordered and they refunded me $20. This company is a major scam. They pretend to be a local florist and they are not!!!! Horrible customer service as well. DO NOT PLACE AN ORDER FROM THIS COMPANY!!!!

I ordered a baby boy bouquet with a Mylar "It’s A Boy" balloon. My daughter received a wedding bouquet & no balloon. When I spoke to them they said they’d send her what I ordered at no charge. Two days later I was notified that I would receive a $20 refund & a $20 store credit. I spent $75. I told them I wanted the store credit refunded to me as I was never using them again. They said NO!! Their ads say satisfaction guaranteed. That’s a joke!! None of their phone reps speak English & they are definitely not interested in making the customer happy. Please don’t use them for your flowers, you will be unhappy with what you get & they won’t make it right!!! They are a RIP OFF company!!!

An arrangement for a special birthday surprise for my sister in law who has suffered from polio since she was a small child. They said no problem. Took the order. Called me 4 hours later saying no can do. Total disappointment. Never again.

I am among many others who have been frauded and scammed by Avas Flowers. They advertise same and/or next day deliveries only to find out via urgent text or PC from them within 5 minutes of processing charge card that same/next day deliveries are not available. Next, they tell you that charge credit is not an option as cancellations are not accepted; only refunds for time-limited future orders. Who would ever place a future order with them after discovering they were frauded and scammed?