Avas Flowers Reviews

On 3/26/2019 I called Avas to order flowers for my mother. I spoke with a Gentleman named Angel who was nice and did a good job processing the request. We came up with a floral design and price with delivery which he stated would be done within 2 hours and I paid for the transaction. Unfortunately at 4:00, 3 hours later I was called and they attempted to force me to pay an additional $16.00 because they couldn’t use their usual delivery company. Obviously, I canceled the transaction and placed the order with a different floral provider.

I ordered a LARGE bouquet (given choice of S-M-L-XL) and paid nearly $100 for it. I just happened to be at the house where they were delivered later that week and was horrified to see what had been delivered. The worst part is that the person who received them was too polite to question what arrived. It was embarrassing, at best. What was delivered was a small version, at best, and the flowers were old and stale. I have photos to back this up. I called avasflowers.net the next day and was told I only have 24 hours to report a problem and we were past that. They refused to do anything. After going back and forth with customer service for a couple days, they finally gave me a $15 credit towards future flowers. Which is a joke because I would have to be insane to ever order from them again. Run, and run fast. Don't give them a dime of your money!

It started on a Sunday morning. My dad lost his mom, I called to see if they could deliver flowers same day. I was told that they could do that. Purchased the flowers. Got an email letting me know that my order was scheduled for delivery. As the day went on, no delivery confirmation. Later in the evening I received an email stating that the delivery did not happen, the driver did not update and was asked to call or email regarding this matter. Monday morning I phoned to check the status of the order and was told that they flower shop did not deliver on Sundays. Well that would have been nice to know... and why the email that my order was scheduled for delivery?? The order is now scheduled for Monday.

Avas Flowers delivered flowers to the billing address instead of the delivery address. Called 4 times to get this rectified and they were incredibly rude and blamed it on me for confusing the billing address with the delivery address. The Avas Flowers website defaulted to Hudson, WI and the billing address is in New Hampshire. I would have had to purposely changed and really screw this up in order to change the town, state, and zip code to my own. Horrible horrible customer service experience so do yourself a favor and avoid Avas Flowers at all costs!!

I ordered flowers for Valentine's Day. They weren't delivered, and when I tried to call I was on hold for 30 minutes with no answer. I haven't received any answers to emails either. I had to file a credit card dispute. It's over two months later, and they responded to the credit card company saying they were delivered. They still didn't provide proof.

As others have said, I would rate Avas a zero if it was an option. On 3/14/19 I performed an online search for a local florist in my son's town in Connecticut. Avas Flowers came up and I ordered a yucca plant and birthday balloon for his fiancé. A hyacinth plant without a balloon was delivered. Call #1 - a correction was to be sent; call #2 - I would receive a call back with a resolution as no replacement was received; call #3 - if they cannot fix, I will be refunded; call #4 hung up on; calls 5 and 6 were requests for a return call that was never received.

Thought I was ordering from a local florist. Got highjacked by Avas. Ordered what I thought was a beautiful vase of spring flowers for my Mom in Maine. What I got was a small vase of tulips. Sent an e-mail telling them I was not happy with what they sent, and they said "we sent you an e-mail, we were very busy and substitutions would be made" Fine I get that, but a handful of Tulips, sorry that was not $40.00 worth of tulips plus $16 delivery. Basically their e-mail was too bad, we gave you an upgrade to tulips. Wow if that was the upgrade, I would hate to see what they send out normally. Next time I will make sure I am ordering from a local business.

One star because they do not let you give ZERO Terrible experience. I hope people read these reviews before they order!!! Don’t waste your money here. Order was delayed, TOTALLY wrong flowers, and they didn’t include the card that was suppose to have the message. My mom calls me from another state saying someone anonymously delivered her flowers... So that ruined the special moment for me because I had to tell her “oh it was me”. And to top it off customer service does not respond to your needs/concerns. Highly do not recommend.

My grandmother was in the hospital in Indianapolis where I ordered flowers to be delivered the next day. Upon delivery on that afternoon she was moved to hospice where she never received the flowers after specific instructions were given to room number and Ward and that they needed to be delivered in the morning. My grandmother never received the $60 bouquet of flowers and because the company says that they were delivered to a hospital, not necessarily the ward that she was in, and since they received a signature there was nothing they would do for me about it. They did not offer me a refund, they did not offer to send another bouquet to the correct address, all they cared about was that it was delivered to a address and was signed by a person, not my grandmother or family members, and told me I was out $60.

My aunt lives in a different state, she wasn’t feeling well and I had used this company before and it wasn’t terrible so I decided to use them again to send her some flowers as a “get well”. I ordered on 3/20 @ 2:30 in the afternoon for them to be delivered on 3/21. 12 o’clock rolls around on 3/21 still haven’t heard anything about delivery. I call. They say they are on the truck. Should be delivered to her within an hour, okay no problem. 2:00 o’clock rolls around, still nothing. I call back. They assure me again she should be getting them any moment. Still nothing at 3:00. Call back, assured me on their way to her place of employment.

I ordered two separate arrangements to be delivered. Both were a HUGE DISAPPOINTMENT! Flowers delivered were not an arrangement, but flowers bunches together. What was delivered was nothing like the picture that I ordered from online... Not the same flowers, colors, or feel. It was so embarrassing. I would have been better off to not send anything. I spent a lot of money to send what I thought would be a beautiful arrangement. It was definitely awful.

I ordered a balloon bouquet two days before delivery 3/19/2019. I requested that it be delivered as early possible in the morning as the recipient was leaving work early. I also called the day before delivery to confirm the early delivery. I was told it would be delivered first thing in the morning 3/21/2019. I called again just now on 3/21 because it still has not been delivered. It is now 12:45pm. I was told it would be delivered "soon". The customer service rep did not even address the fact that it should be been delivered this morning. The recipient has left work and will not get the arrangement now. I normally use Harry's Famous Flowers in Orlando but Avas has the balloon bouquets so I used them. Never again. I wasted almost $80.00 and my gift was a waste of time. So disappointed.

I have ordered flowers for our anniversary to deliver them to my husband. I made order on phone and they confirmed me that they would deliver within the same day. The order costed $75. Later, I received a email saying that they cannot deliver on the same day. When I called them back, they said me that they cannot refund whole money and can only give $50 back though it was their fault. They have disappointed me by not delivering on our anniversary and along with that they said that they would refund only $50. Never, ever order from them again.

I've used Avas Flowers for the past 3 years and had no issues until this past Valentine's Day. I ordered an arrangement with a mylar balloon for Valentine's Day for my wife to be delivered to her office. I placed an order online on Feb. 9th, 2019 at 2:22pm - which I believed was more than sufficient time to place the order and have it delivered on time, and this was also sufficient time in case there was an issue with the order or to determine if it could be delivered. The order was never delivered, and I was also never contacted by Avas regarding their inability to be delivered. I sent 4 messages using their "Contact Us" page, and each time it said "we received your message and will be contacting you shortly" - WHICH NEVER HAPPENED!!! This was an order totaling $82.47 - a fairly substantial order considering that I am on disability (which is why I order the majority of items I need online).

Ordered a bouquet for my mom and what they sent left much to be desired. To top it off when I brought this to their attention customer service was rude, inattentive, and completely unwilling to make it right. I've spent a good deal of money but will do so no more. Please beware of this company.

It was a 20 year celebration, so disappointed. Plus, they charge a $18 service fee - rip off.

I ordered flowers for my Mother-in-law's funeral which was out of state. I was assured they would be there on time. I received a confirmation that they had been delivered at 3:40 pm on Thursday. So on the next day... Friday we arrived at the funeral home and didn't see the flowers that should have had beloved Mom. Nothing!!!

I would give them 0 stars if it was an option. Avas flowers is the worst place I have EVER done business with. Offer same day delivery and my flowers were still frozen and not delivered over 24 hours later! Also my wife didn’t even get the arrangement I ordered because the flowers were still frozen! I was told it would be upgraded to the premium package as well and it looks like I picked weeds out of my front yard. Walmart flowers look 100 times better than what she received. Price online was 52 dollars. Ended up being 93 dollars!

My son ordered based on same day delivery advertised. After my card was charged, my son received an email stating that the arrangement ordered was not available same day, but they would upgrade to 12 pink boxed roses... Not at all an upgrade compared to arrangement purchased. I immediately called for a refund and was totally given the "runaround" - 3 customer service agents later was offered the pink roses delivered the next day and 30% refund; then 50% refund. I declined all offers and requested full refund. Then was told they would have to charge me sales tax and service fee??!! Absurd. As of now, I see a full refund on my card but still in processing stage. I did call my credit card company to inform in case I need to dispute charges. Website advertised as local florist. Not at all true, stay away.

Paid $83 for teeny tiny thing. My relatives got me flowers from Avas Flowers, when I sent them a picture of what I got they were soo upset. And when I found out how much they paid I was simply SHOCKED! Here on the picture is Jade Dreams Bouquet in Premium - Large option. The size was about 8.5" by 8.5".

I purchased a lovely arrangement to be sent to my Goddaughter on the day she learned she had a earned a medical residency at a prestigious school. The flowers were ordered two days ahead and to be delivered to the home of a social worker and her husband, a well-known musician. They were hosting the party for my Goddaughter. Their phone number was furnished as well. I was very sad that due to injury I could not make the 5 hour drive to her celebration, but took comfort in the fact that I could send flowers.

I ordered the Jade bouquet for my brother's birthday/retirement as he loves whites/creams/greens in floral arrangements only so it seemed perfect for him. The delivery was on time and the flowers looked healthy based on the picture he sent me, but they were nothing at all like the bouquet I had ordered. Pinks, yellows and purples. Their terms say they have to call before making a substitution like this to allow you to cancel, but they never did. I am still in back and forth process of resolution with customer service stating that the local store they used won't return their calls. I wouldn't use them again, felt like a classic bait and switch and they clearly just put together what they wanted in the moment, with no consideration of what the customer actually asked for.

My daughters ordered me a beautiful bouquet of Daisies and wildflowers. They upgraded for 2x the amount shown in the picture. What I received was half dead cheap Roses. When my daughter called to complain that the flowers delivered were not what she ordered. They offered her 10% off another order. WTH kind of company does that. I would never ever recommend this company. They should be closed down for fraud and theft of services that were never rendered.

Avasflowers.com took my order via phone 3/11/19 for a $132.00 spray of flowers for a funeral. The charge went through my bank 3/13/19. They were set up to deliver 3/14/19, the night before the funeral. I confirmed all details with the funeral home before ordering and gave all details to Avas. No flowers were delivered. I called Avas during the funeral and spoke to a man who said the florist called the night before and the funeral home said there was no funeral for that name and confirmed the name, funeral home and phone number I gave them, to me.

There should be a negative star option, ordered a $90 bouquet of flowers w/ a balloon a pink ribbon and full size card, received a vase w/ 4 roses 1 Gerber daisy, carnations and greens, balloon card and ribbon missing, I could have done a better job myself by just getting fresh flowers at the local fresh market, I called to complaint and got a $10 refund (wow!). I will NEVER use Avas Flowers again.

I placed an order for my husband's birthday -- a 12-rose bouquet and a birthday balloon -- the day before I wanted the order delivered to my husband's office. I waited all day to hear from my husband -- nothing. Then I got an e-mail with delivery confirmation that the flowers were dropped off at 4:10 pm that day. My husband had already left for the day. The next day he went into work -- NO FLOWERS. Nowhere to be found. I sent 2 e-mails of complaint to the company via their website; both bounced back. I spent 20 minutes on the phone trying to straighten out the situation. The customer service rep had me on hold for almost 15 minutes, only to come back and say that the flowers were never delivered and that the delivery confirmation was sent to me in error.

Ordered flowers that included purple roses for my wife on her mothers passing in February. Roses were red and nothing else was as advertised on the web. Called several times... emailed 5 times... got an acknowledgement of each email, but no action or response. THERE IS NO CUSTOMER SERVICE.

Ordered a sympathy garden to be sent to family friend. It was nothing like I ordered. Had to call 3 times. Finally I was told they would credit my card 12.95. I paid 86.95. I told her I wanted a full refund since the product was nothing like what I ordered. She said they would go to the residence and take the plant back. What the heck. You sent something I didn’t order and then you going to the house of someone who just lost a loved one and take the crappy product back. Heartless people.

On the morning of Valentine's Day, I ordered flowers to be delivered to my wife. They were not delivered that day, and I thought that it was very likely a very busy day, and they would be delivered the next day. They were not delivered. I tried calling customer service on several occasions, and was never able to speak to a human representative. On my third attempt, I tried to leave a call back number, but before I could do it the connection was broken off. The result, no flowers, and I am having to dispute the charge with my credit card company.

Since I am 300 miles away, I ordered a cheery 'deluxe' (more flowers) Birthday Bouquet for my daughter's birthday. It was to be a surprise. I placed the order in the am of 3/5 to be delivered by lunch on 3/6 (her birthday). Finally, at 7 pm (the time the website said was the latest they deliver) I asked my daughter if she had received anything. She said no. Since Avas was closed, I sent a complaint by email. At 8:17PM a SMALL, DARK, arrangement was delivered to my daughter. It was in NO form the arrangement I ordered. They looked like something left over from a funeral. She did not receive the full size birthday card (an extra $3.99) that I paid for either. I truly believe that after my complaint, they had someone throw something together and get it to her house.

Ordered flowers to be delivered on Mar 8th. Today is March 13th still no deliveries made. Talked to Carlos and Jose. Henry promising delivery which never happened!! $61.00 later nothing said refunding my money but will see. Horrible experience wonder if anyone receives their order.

I ordered flowers for a funeral, I was promised delivery same day by 5:00 pm, I was unable to attend the funeral but had some comfort knowing I had sent flower. They called me 3 days after the funeral stating they did not have "any flowers in stock". How does a florist have no flowers. They kept saying they could delivery them this week and did not seem to understand the funeral was over. The customer service rep was very short with me and had no sympathy for the situation, he stated my money would be refunded but have checked my bank and it is still not there.

First of all, I googled local florist in the area of Chicago to be delivered to my daughter. Avas came up. I stupidly did not research customer ratings before ordering. Add on fees were almost as much as the cost of arrangement. Confirmation said delivery by 7:00 pm the next day. By this point I had googled ratings and was horrified by the across-the-board terrible reviews so I was nervous it would not get to my daughter's work. Called them to make sure it would be delivered earlier in the day as she leaves by 5:00. It was delivered around 1:00. Daughter sent me a picture of arrangement - pathetic! Flowers wilted, bouquet sparse. Called Avas back, they said they could credit me $20.00. I said not acceptable. Lots of back and forth phone calls and being on hold forever. Finally said they would credit me $40 and send new flowers. I said no, I want a full refund. Shockingly, I did get the refund. I just got lucky with that.

My experience with Avas Flowers was the worst retail experience of my life. They QUOTED me $47 but CHARGED me $56 & did every single thing wrong on my order. I ordered on Saturday and THEY suggested a delivery of SUN by 12 NOON but the flowers didn't arrive until MONDAY. I would've been perfectly OK with them telling me to expect them on Monday, but Sunday was THEIR idea! When the flowers did finally arrive, EVERYTHING was wrong! The card had the WRONG MESSAGE & wasn't even SIGNED! They wrote the (incorrect) message on the TOP HALF of the card, which is not what you see when you open a card! On the bottom half, the part you DO SEE when you OPEN the card, they wrote "for future reference we don't deliver on Sunday".

I ordered a floral arrangement of black roses with a black bow and the recipient received red roses with a squirt of black spray paint in the center of each and a bright red bow. It looked horrible and when I called to complain they didn't even apologize for doing such a horrible job, they just said, "That is what you ordered". AVOID THEM IF YOU WANT DECENT FLOWERS!!!

I placed an online order for flower basket for my mom's birthday. They called me a few hours after the order placed and said they would need to charge an additional 20.00 to deliver. I had already paid online, including a delivery charge for the date I selected. When I said, "No, I would not pay more, just cancel the order entirely," they said they would still deliver on time and give me a $20.00 store credit; but I would have to give them my credit card information again so they could redo the order. I hung up and they continued to try to call me.

My experience with Avas Flowers goes as follows. Failed to deliver flowers ordered to my 80 year old mother on her birthday. Failed to notify me of no delivery, via phone, email or even the tracking portal, which continued to say delivery pending even the next day. Failed to tell me over the phone, after two calls and a half hour of holding, on the evening of the scheduled delivery why the flowers weren't delivered, but instead suggested I call back the next day. Failed to contact me about a potential re-delivery the day after, but instead took the money out of my bank and made me call and hold and call and hold and hold to ask for a refund, only to be disconnected before confirming that a refund would occur, and then did not call back to finalize the process.

On March 7th I ordered online flowers for my wife for the March 8th. The flowers supposed to be delivered before 7pm. On March 8th around 5-6 pm I called them to find out where are my flowers, and the chain of lies started: they know nothing about the order, the local office dont answer, they will deliver the order next day etc etc... After a couple of hours on the phone with them they told me that they did an attempt and my wife didnt pick up the phone, which is not true, another lie.

Asked for specific plant for funeral. Told they had it after spelling it out twice for them. They sold us the wrong plant probably figuring we wouldn’t notice. Then customer rep I reported this to insisted even after seeing the picture of what we got, insisted they sent the correct plant. So I was not told the truth twice by their customer support.

The flowers delivered did not look anywhere close to what was on the web. Also they made it appear they were local which is why I selected them. Horrible customer service - never called back and emailed them 4 times before I got a generic response. Never did get a credit back at all.

This place is a joke, the arrangement I ordered for a child's funeral was the wrong colors, the card was spelling incorrect after I spelt everything for the man I spoke too, I was also very specific with what colors I wanted and said they could do that. When I called to complain the woman stated I needed to call within 24hrs, when you are dealing with a death of a small child, the viewing and funeral you do not have time to call immediately to complain. She was very rude and I will never this place again.

Be aware! Run away! Please do not do business with these scammers! They delivered Valentine’s Day flowers two days late, nothing like what we paid $115 for, and they were all half dead! No Customer Service, no call back, and when I disputed the charges with my bank they would call three times an hour every hour! This scam is to get you to admit that they were delivered, and then inform you that the delivery date, according to the Fine print, Is not guaranteed! On Valentine’s Day! This company is a scam! There is a reason they only have one star on Yelp and this site, with hundreds of reviews. Run away fast!

Flowers were ordered for a funeral Jan 10,2019. Two out of the 3 types of flowers in arrangement were wilted. Verbal complaint was made via Customer Service Dept. Was told I would get a call back. No call after 5 days; I called again and got a recording that indicated complaint was being worked on. Checked credit card statement for 2 billing cycles. No refund was issued as a credit. Called 3/7/19. I was told it had been 2 months since I made initial complaint; Louis said too much time has passed. He could not help me. Asked to speak to supervisor; was told none available. Poor product and very poor customer service.

Due to the sudden death of a family member and the quick funeral arrangements, we did a web search for a local florist to order our floral arrangement. Upon calling AVAS, they assured us that they were local and the order would be delivered on time. It turned out that they were not local and the order was never received but we were charged. We disputed the charges but somehow we were to show proof of non-receipt. They won the dispute due to the fact that they could deliver to the floral room of the funeral home without a signature. The flowers were not at the funeral nor did any family member ever receive them. If you wish to use this florist, be sure to read their guidelines and warranties. They are such that AVAS is covered for late or non deliveries.

I ordered birthday flowers for my Mother online 2 weeks prior to her birthday. The flowers were delivered on time however the arrangement was less than half the size as the ones "as shown". I emailed them immediately to rectify my order and a representative emailed me back saying they would address it within 24 hours. 48 hours later I called them to inquire about the status of my complaint and they said they would be delivering a replacement bouquet that day. The replacement bouquet never arrived so I called them again the following morning and they said they wouldn't be issuing the replacement bouquet but would give me another $7.

DO NOT ORDER FLOWERS FROM THEM... YOU WILL BE EXTREMELY DISAPPOINTED!!! My husband ordered me flowers on Valentine's Day, and since then, I have been dealing with a complaint against Avas Flowers for not delivering the product as guaranteed online, and poor quality arrangement delivered the next day. I have been working with two different people of who thought it was ok to offer a $10 in store credit to an unknown location and then provide a 15% refund ($16.48) for an arrangement that cost $153.47. The flowers delivered were wilted, the vase hardly had water in it, the balloons were deflated and the arrangement did not last past the weekend, even though it was delivered on 2/15/19, the day after Valentine's Day.

I ordered a birthday basket of flowers for my sister in La Habra. I ordered $75.00 worth of flowers and specifically asked that there be no balloons, teddy bears, etc. Just flowers and a card. They assured me that it would be delivered the next morning before noon. At noon it still wasn't delivered. It finally arrived at 4:00 and it consisted of 2 yellow daylilies, some alstroemeria, 3 carnations and a bunch of greenery with a big "HAPPY BIRTHDAY" balloon. For $75.00! This place is a rip although with their automated answering service and courteous salespeople, they make it seem as if you are ordering from a top level florist. CAVEAT EMPTOR!

Really wish I was able to give zero stars, and angry with myself for not reading reviews before ordering. A family friend died suddenly so I sent a funeral spray through Avas to the funeral home since the services were out-of-town and I was unable to attend. I ordered days ahead of the service (which was 2:00 p.m. on a Friday) and was told by Avas that it was not an issue getting them there on time. Friday night, I received a text around 6:50 p.m. stating that my floral spray had JUST arrived. Both the funeral and the visitation were over at this point, and the family never received my flowers.

Much the same experiences and outcomes as MANY before me. Terrible customer service: inaccessible, unresponsive, unprofessional, untruthful in their FEW responses. Should have googled their reviews PRIOR to ever placing an order. Flowers wilted the next morning after arriving a day late. All emails and texts 'documented' wrong delivery date!

I ordered a sympathy arrangement to arrive on a Sunday, March 3, 2019, for a funeral service in Gastonia, North Carolina. I ordered it on a Monday to have it delivered on a Sunday. That gave them six days at least to plan the logistics of the delivery. The website tracking page still has a note that says the delivery confirmation is pending. The arrangement was quite expensive. A person answered an email once and subsequent emails were not answered. There is no way of tracking if it was actually delivered or not. This website promises weekend day deliveries which makes it a perfect scam, because most florists do not. I think someone should shut them down. After the fact I did research on them, something I have never had to do while ordering flowers online and have seen that this has happened to others. It is a shame that nobody has shut them down.

I ordered flowers for a funeral thinking I was connecting with a "Mom & Pop" florist in the same town as the funeral. Not so. Avas is a national rip-off misrepresenting themselves as a local establishment. It cost us lots of money for a tiny, little, nothing bouquet of flowers. Avas ripped us off as well as the local shop they called to fill our order. DO NOT USE AVAS FLOWERS -- EVER!!!

I went with Avas Flowers over other companies because they stated "Same Day Delivery." Upon checkout, it still gave me the same day as an option and confirmed my order. I needed the bouquet to be there on Saturday. Not only was it not delivered on Saturday but it won't even get there until Monday. When I called Customer Service I was told "well sometimes we cannot always meet same day delivery." The same day should not have been an option if that is the case. I asked to cancel the order since it was not delivered as promised and was told that was not an option. I asked to speak to a manager and was told they are all too busy to talk to me. Very disappointing. Highly recommend you do not go with this company!

Premium basket was ordered with three large Hydrangea with six blooms and 3 to 5 green plants in a large basket. Sent on hydrangea in a small basket/nothing like the picture. Hung up on when called in. Very rude nothing like picture. Have pictures to show comparison told that is is "close". They scam you.

THIS IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH! I should have went with my intuition after placing this order... Just did not feel comfortable with how it went. I ordered two of the same flower arrangements for the funeral service for my husband. I specifically stated that they had to be delivered to the church by noon for the service that started at 1:00 P.M. I had to call from the church to inquire where they were. They had the name of the church correct as well as the street address but the wrong city! Fortunately the city they went to was a suburb of where the church was located and they were able to get the flowers to the church by 1:00 P.M. But, they only delivered one arrangement and not 2 which I ordered and paid for.

The absolute worst product and customer service I’ve ever experienced with a florist! Arrangement was nothing like advertised picture, less flowers, different flowers and much cheaper flowers than what I paid for. I called for refund and after 20 mins (they agreed arrangement wasn’t what I ordered) all they would offer was 10% refund. I will never order from them again. Go somewhere else!

The flowers I ordered and what arrived were nothing remotely close to one another - paid for a beautiful bouquet and what was delivered was a total of about 10 carnations. Despite what their site claims, they make no option of refund, replacement, or really anything at all. Numerous thing posted on their site make them sound like a great company to deal with, I now know that it's all lies. Basically I spent $50 for a bouquet worth very little money. Avoid this company!

Wish I had looked for reviews before ordering from Avas Flowers. Website made it look like it was a local florist, but it is not. Ordered a plant for same day delivery, but it was not delivered. When I called late in the day, I was told it would be delivered the next day, even though I had paid a higher delivery charge for same day service. The representative apologized and said he would give me a discount and assured me the plant would be delivered first thing the next morning. It still was not delivered by mid-day the next morning. When I called, I was told it would be delivered the next day! I said I wanted the order cancelled. The rep, again apologetically tried to persuade me not to cancel and said she would make sure it was delivered that afternoon instead of the next day. I insisted on cancellation. Received cancellation notice, now hoping my credit card really will be credited so I don't have to deal with that.

To re-state others’ comments, this is a call center purporting to be “local”, “family owned 30 years.” My order to a sick grandchild was never delivered. Finally, after their promise to reorder, blah, blah. And 5 phone calls thru a lengthy phone tree, I requested a refund, then another long song and dance. If I don’t receive a full refund, will report to as many consumer alerts as I can.

I ordered flowers for my daughter's birthday and specified they be there by 1pm. I get a confirmation email at 1:05 stating they were delivered then at 1:48 I get a text from the delivery driver who cannot find the business. States she can deliver them the following day or Monday. I said, "No that's past her birthday. I'll just get a refund." I called Avas and spoke with Alex who was argumentative and insisted the flowers were there. The delivery driver stated 2 different areas where she left the flowers and they were not at either area. It's a library annex beside the emergency services department who keep their door locked.

Ordered get well flowers at 3 pm EST and wanted them delivered locally the same day, yesterday. I was told even though the placed order said I could have same day delivery that it was not possible after I bought the flowers. It is now over 24 hours later and still no delivery. I have tried repeatedly to follow up on the delivery and the service helpline cannot even get the florist to respond to their calls to see where things stand. Pretty lame service and I can get this crappy service from ProFlowers... I thought they were a small, family owned business and cared about providing good service. I guess I was wrong. Avoid them like the plague.

Late delivery and the flowers were not delivered on time. They suck!!! Terrible customer support and never returned my call as promised when I called the fourth time to check on status. They should be shut down as they are scammers. Person I placed the order with seemed nice and helpful when taking the order but they did not follow through as promised.

I ordered a bouquet of flowers a week in advance for Valentine's Day, on Valentine's Day I got an email saying my flowers were delivered. Come to find out the flowers were never delivered, when I called the customer service number no one picked up and they said they had high call volume and to send an email. I sent an email and never got a response back. I've never dealt with a company like this, it's a scam! After reading other reviews I can't believe this company has not been shut down. DO NOT ORDER FLOWERS FROM AVAS FLOWERS!

I ordered flowers for our friend in Green Valley, Arizona and was promised delivery today (February 26, 2019), but the delivery was never made. I tried to call them and was disconnected three times - spoke to Jose and Diego they said their names were. Then I received two emails saying that the delivery was made, which was not true because our friend received nothing. Tomorrow I intend to contact my credit card company to dispute the charge made on my credit card. My advice to anyone thinking of using this company is to not do it and find a reputable florist instead.

This has been the worst experience EVER. I ordered flowers for my daughter to be delivered to her new job. She never received them because Avasflowers.com is nothing more than a call center for florists. They make upwards of 35% for their "service." My daughter got a voicemail that the florist was trying to deliver her flowers... However, Avas got the address wrong 5 times... FIVE TIMES. They lied about contacting the florist (who I contacted personally from the voicemail that was left on my daughter's phone). And the florist had had no contact other than the emails she sent. Avas flowers had the audacity to offer me an upgrade and $20 dollars to "make it right." It should have been right the first time... Negative 50 stars!!!

Ordered 12 yellow roses for my Sister after she had to put her 18 year old dog down. Order was delivered a day late and was uneven, and they were not consistent, some were completely open and not fresh. Others were just barely OK. Wasted $100.00. Avas was unwilling to replace.

Never purchase flowers from avasflowers.net. They have a very professional and pretty webpage which says they have 5 star service. It is actually the opposite! We ordered flowers for our daughter (who is the victim of a abusive marriage that she finally was able to obtain a divorce) and received a confirmation they were being delivered by 7pm on Feb. 14th (Valentine's day). No delivery! Trying to make contact via website, phone and email was hopeless with the same reply of "no information available.” I finally got an answer via phone today (2/25) and the guy kept apologizing and offering me to deliver the same flowers now (11 days late) plus $10.00 off my next order, then $20.00 off then 10% discount on top of it.

I paid over $100 for flowers that were never delivered. I called and was told that they would look into it and call me back. A week later and no call. When I call now and put in my order number, a message comes on and says they were delivered and they are still “looking into it.” I dont even get a live person anymore. The flowers were to be delivered to my 4 year old granddaughter who was in the hospital. The hospital staff even went out of their way to search for the flowers all over the hospital to be sure they did not get delivered somewhere else. NOPE. Avas Flowers LIED. They took my money and lied. They are the worst kind of crooks hiding behind a computer. The only recourse I have is to cancel the charge. I want to warn anyone else. DO NOT USE THEM EVER!!!

Avas advertises on their website FREE DELIVERY. Beware, as this is disguised as a "SERVICE FEE" at 39% of the purchase price. Paid $45. for an arrangement, and not informed about the service fee until the very last checkout screen of $18. Order placed online prior to noon, as they advertise delivery the same day. My order was to be delivered to a business today Friday, and they called to say the arrangement cannot be delivered until Monday. I asked to have the service fee reduced 50%, and the most they would discount it was 10%. Unacceptable! Canceled the order.

I ordered a small jar with flowers for my mother in law's birthday. It said they cost $34 total and when I submitted the payment it said $34.19 & it said it would send me a confirmation, but it never did nor did the flowers arrive. I looked at my bank statement and they made two charges of $58 on my account!?! I called and spoke to a lady who barely knew any English and she said there was nothing she could do except give me $10 credit... I asked to speak to a supervisor and she said... Wait for it... “We don’t have any supervisors here ma'am. Goodbye,” and hung up on me. Called my bank and getting this taken care of but please don’t order from this company unless you want to be majorly scammed.

I ordered a very large $110 bouquet for my wife and right after I ordered, they emailed me and said the bouquet was not available so they would send an upgrade. My wife received a box in the mail four days late that had four flowers in it. I emailed to complain and they said they may have overcharged me so they refunded me $21. I argued that she did not receive a $90 bouquet! They then told me that I didn't complain within 24 hours of delivery so I was out of luck. She received them on Tuesday morning and I sent the email complaining within HOURS of the delivery. What a scam!

Ordered a $54 Dollar Valentine's day arrangement to be delivered to my wife's office. Total cost, $87.00. First delivery was horrific. Roses in full bloom, flowers were brown around at the edges. It arrived unwrapped and exposed to the elements. Much smaller than what was depicted on the website. The AVAS vendor was actually Yellow Rose of Granger, IN. I called them directly because AVAS didn't answer their phone-- called 3x and after being on hold for 15 minutes-- they dropped my call.

I ordered flowers for my wife for Valentine's Day at her office and they were never delivered. I attempted numerous times to contact them but they only talk to people placing orders. They promised to call back 4 times with 30 minute time shots which they never did. After being on hold for 3 hours they stated only thing they could do is give me a 10 dollar credit toward my next order. Do not order anything from this place. Just read all the other complaints. Wish I would have first.

I ordered a birthday bouquet for my mother in law. We added a birthday card and balloon. When I arrived to my MIL's house later, I discovered she did not receive her $8 balloon nor the card. The arrangement looks nothing like the picture! Stay away, what a joke. They offered me a $10 store credit, like I'm ever going to order from them again. I paid $90 for something I could have picked up in the cooler section at Kroger.

On February 11, 2019, my sweet Husband took to the world wide web to order flowers for me for Valentines Day. Unfortunately for both of us he came across Avas Flowers. He saw a beautiful bouquet with balloons and decided to order those for me. He was so excited, it was the first time in 12 years he had been able to do this for me. He told me about them on the 13th, that I should be expecting them at work. As I waited for them all day on Valentines day I started to get concerned around 3:30pm when they hadn't shown up. He tried to call them and was put on hold for over 20 minutes.

My college son googled LOCAL flowers and Avas made it sound as if they were located near his girlfriend’s college. They advertised same day delivery if ordered before 2pm. Given that he ordered on Valentine’s Day, we were not surprised to get a response stating that if they couldn’t get them to arrive on the 14th they would be guaranteed to be delivered on the 15th. He ordered $126 worth of flowers and gifts for his girlfriend at 12:35 on Valentine’s Day thinking they would be delivered on Valentine’s Day or on the 15th the latest. It is now the 20th. She has not received her flowers or gifts yet. However, my credit card was charged almost immediately. Now they are offering to redeliver a week late! My son’s girlfriend is brokenhearted and I will not be recommending a AVAS to anyone??? They should be redelivering for FREE with an apology note!

I ordered flowers for my grandmother for Valentine's day and spent $79.99 for the Floral Harmony bouquet and another $6.99 for a balloon. When my grandmother received the order, she immediately sent me a picture and it looked like a $10 bouquet from the grocery store and not to mention, the balloon was FLAT. I was VERY disappointed and emailed Avas Flowers right away for a complete refund and they issued me a $15 refund that is nowhere near what I paid. DO NOT EVER ORDER FROM AVAS FLOWERS! THEY ARE A RIP OFF!!!

We just want our refund!

Avas Flowers will take your money, then submit your order to a real florist near to the recipient, making sure that they keep some of your money for themselves. It is always better to directly telephone a real florist. Real florists have a network with each other all over the country. Avas Flowers is an online company that cleverly poses as a local florist. They are just the middleman taking advantage of people. You will waste money buying thru them. Their customer service is worse than non-existent because they will lie to you. It took me a lot of time & effort to get to the bottom of their lies. One of their customer service agents accidentally let it slip who the local florist was & I contacted them directly.

I ordered a sympathy basket based on the advertised sale prices and free same day delivery. They emailed me a day later saying they needed an additional $26 to deliver the order or they could ship boxed flowers to the funeral home. Don't use this service - difficult to reach someone and it's unacceptable that they advertise free delivery but then want more money after they send an email saying that the flowers are on the way.

I am so unhappy with my purchase. I chose the "as shown" option instead of small, just in case, so there wouldn't be any surprises. However, when the flowers arrived it was NOT what was "shown". The photo clearly shows a lovely bouquet of at least 8 roses that I can count from the photo, plus LOTS of other little filler flowers and green leaves. I ordered the Vivid Violet and White for your reference. What my daughter received for her birthday was a sad looking attempt at a bouquet with four (4) roses and a few filler flowers and a bunch of green leaves. I feel like, since I was far away from the store and ordering online and since it was for someone other than myself I was taken advantage of. The "as shown" flowers were $68, so I spent $99 in total with the three (3) balloons I added on, it was a horrible set up. I WILL NEVER USE AVAS FLOWERS AGAIN. DON'T GET SCAMMED FROM AVAS FLOWERS LIKE I WAS.

I ordered the flowers on 2/14/2019 and finally received them on 2/18/2019. Was told that they would be delivered on 2/14/2019 and not to worry. When I tried to call to find out if they was going to be delivered kept getting hung up on. Then they was finally delivered and they was half dead and looked like they was stuffed in a trunk. I will never use this company again. They did offer a 10% discount after numerous complaints. What a joke!!!

I am a small business owner and do my best not to give a bad review but this time I have to. I order 5 arrangements for the ladies in my office to be delivered on Feb 14th by 5pm. 1 of the five was delivered on Thurs (14th). I called and was told the others were out for delivery. Fri (15th) 1 was delivered. I called again and could not reach anyone. Automated system said I had to have a callback but then said no callbacks were available. I called the sales department and they were able to provide me with a direct line with the customer service department. I was continually told they were out for delivery. I finally got a young lady on the phone that told me 1 arrangement was sent to one designer and the other 4 were sent to another one and it was possible they thought it was duplicate orders. She contacted the designer and said that is what happened even though they all had a different order number.

Ordered large arrangement for wife and daughters on the morning of 2/14/19 as Avas advertised "Same Day Delivery". Delivery didnt show and couldn't get customer service on the phone. Next day (2/15) still couldn't get anyone on the phone - as I returned from work, received a text that order had been delivered and signed for by my wife. Well, no it hadn't...called again and couldn't get anyone on the phone. Finally, the morning of the 16th, I spoke to customer service and they said it was signed for by my wife. So, I was told they would have to speak with the local shop that made the delivery (they wouldn't tell me who that was) and they would get back with me. I waited all day and heard nothing.

This is the worst experience I have ever had regarding flower delivery. I ordered flowers for my daughters birthday and they were never delivered yet I was charged for the flowers. Customer service is a joke. You get transferred multiple times and never get an answer or any type of resolution. I have also tried to email “customer service” that consists of outsourcing and the email was returned saying the address was undeliverable. Do not ever use this company. I am currently waiting to get a response from the Better Business Bureau because these people suck.

I found Avas Flowers when I googled flower delivery. It was the only flower shop that said they could deliver flowers for Valentine’s Day. I ordered one dozen roses to be delivered the next day to my mom. The day after Valentine’s Day I called my mom to see if she received the flowers because the tracking number I received said info not available. She had not received them. She also asked me who I ordered them through and when I told her Avas, she said she had a similar experience when sending flowers to my aunt a couple weeks ago. I tried calling and could not get through to a person.

Valentine's Day Disappointment. Paid for a Valentine's Day delivery for my daughter and it still hasn't arrived, it's February 18th. I wouldn't have ordered from them, but they posed as a local florist, apparently New Jersey is close to Dallas. I'm sure they could care less because I'll never see them. Companies doing business like this are a disgrace, taking money for a product they don't provide and not offering to rectify a situation when they don't deliver. I'm sure they will just move on to the next victim, don't let it be you. Do yourself a favor and find a local florist.

Don't do business with this company! Ordered a bouquet off the internet for husband and Valentine’s Day. Should of had at least 6 red roses and 6 carnations with filler. What he received was 5 carnations and three pitiful roses and one stem of baby's breath all for $71.00. I could have gone to Safeway and gotten twice the bouquet for this price! Lesson learned. You cannot get a hold of these people either via internet, phone call, or automated return call. Have tried for days. Filed with credit card company and getting my money back. I would have settled for half off but they do not return calls etc. Rip off!

2 dozen red roses ordered 2/13/19 for overnight delivery for Valentine’s Day. Flowers arrived today 2/18 and in horrible condition. More petals in the box than on the flowers. Flowers look weeks old. Contacted customer service and was told to fill old survey.

Do not use them at all. They never were able to keep their promised delivery date, and they don't tell you what would be the date to deliver your flowers. You call them, they don't take calls. They don't send you email updates either if they have a delay. Their flowers get delivered to you multiple days later and they don't even apologize.

I ordered a dozen Rose arrangement for my fiance for Valentine's Day, the arrangement my fiance was sent, was not what I paid for. I was supposed to get a dozen roses with White little buds, an upgraded red vase, with a white ribbon on it. Two of the roses has she received were wilted already, I did not get the red upgraded face, and there was no ribbon on the vase either. I spent over $150 on this arrangement, it should have been perfect for the money I spent on it. I've been sending her flowers for the last seven years, and this was the worst experience I have had yet. I should have read the reviews first, I would have never ordered from this place if I had. Please do yourself a favor and stay far away from this place!

This florist is a scam. Internet search made me believe they had a shop in my mother's city. They promise beautiful arrangements, but deliver trash flowers. Ordered my mother a beautiful arrangement of lime green, pale pink, and mulberry colored flowers in a vase with a beautiful ribbon. Got junk flowers in a bag with water hung on the door. The flowers were white, pale pink, and lavender and not even cut for an arrangement. Not even close to what ordered. Mother said they didn't go together. Why would I spend $70 for trashy flowers? Manager promised me she would replace flowers with exact arrangement the next day. Never happened. They will only refund $20. Doubt that will really happen. Have spent countless hours trying to resolve this. You have been warned!

I ordered flower on 02/13/2019 from Avas Flower and the order is filled immediately and it stated the flower will be delivered by 7pm of 02/14/2019. Request Delivery On: Thu, 02/14/2019 before 7PM. We waited and waited and did not see the flower or any call from them. On Saturday 04/16/2019, I received an email that says the flower was delivered successfully. as the following: "Your order was successfully delivered! ACTUAL DELIVERY DATE: 02/16. ACTUAL DELIVERY TIME: 01:04 PM US/Central. Not home. Left door tag."

I ordered two days in advance of delivery. The bouquet was delivered on time... But the specified flowers (tulips) were not sent. The flowers sent were a cheap set of carnations and a rose and a lily. VERY disappointing to me and mostly to my wife... on Valentine's Day. On a call back I waited 20 minutes just to be told, "Leave a time and we'll call you back..." Twice I did this. No callbacks at the specified time. DO NOT DO BUSINESS WITH THIS COMPANY.

Negative stars is what they deserve. Actually they should be shut down. I ordered a bouquet to be sent to my niece on her sweet sixteen. The mess that arrived was not even close to what I ordered! They substituted carnations for roses. In what world is that an acceptable substitution??? According to "customer service" it was. They substituted little cheap grocery store filler flowers for the small roses too. It was awful. They sent me a message that the flowers had been delivered when they hadn't yet.

Never received the flowers that I ordered. Horrible customer service. No one knows their job and then you get transferred to unknown line that keeps you on hold for hours. They tell you, "We will return your call", never received any call from Avas Flowers. They give fake names every time you call. No one can help. I want my money back. Please credit my account back. I never received the product I purchased from Avas. I have never had such a horrible experience with a so called company. Still waiting for my money. Never received the flowers. Very rude when they actually answer then it's back on hold for hours again. Then the system they have just hangs up on you. So repeat again, same result every time. No help from Avas' staff. They are very good at not helping their customers and giving them the runaround. That's about all they're good at. Still waiting for my money. I have all my receipts. Buyer beware of this company.

Order "Sweet Surrender Tulip Bouquet" and the flowers looked dead and terribly assembled. Called them for a refund. They sent 10% back and said "Everything looked in order". This website is a scam. DO NOT ORDER FROM HERE.

I was sent flowers the day before Valentine's Day as a surprise. They called and told me they wouldn't be able to deliver them and asked me if I could pick them up. I told them no and I had no idea what they were talking about so they said they would bring them the next day. Needless to say they ruined the surprise and my guy friend was pissed about that. Once I received the flowers it was just a bunch of flowers crammed in a very small vase and water was leaking everywhere. I called customer service and of course they were busy and promised a callback by 8:30. After not receiving a callback by 8:30 I called 3 times only to get hung up on.

Same experience as others. Flowers were to be delivered on Valentine's Day. Arrived the evening of February 15. Customer service is impossible to reach and at some point you will be disconnected. When I finally got through Sunday morning, multiple agents cited a policy buried in their website. All agents are very well coached and it's obvious they've been trained to deflect customers. They also will not elevate the issue. Pure scam business. Oddly similar to telemarketing credit card scams. Placed charge in dispute with Discover.

Ordered a bouquet of roses to be delivered to a business on 2/14/19 by 7 pm. It's now 3 days later and still no delivery. I have called and emailed trying to contact someone about a refund, but am getting nowhere. I would give 0 stars if possible.

Ordered arrangement on Saturday, Feb. 9th. Delivered on Sunday, Feb. 10th. Delivery person didn’t ring doorbell, just left on porch. Monday, Feb. 11th friend texted picture of arrangement received. Not at all as pictured in website. Contacted Avas Flowers via their contact form and by phone with pictures of arrangement. Received an email from them on Tuesday, Feb. 12th offering 10% off and $10 store credit. I emailed them later that day declining their offer and wanted a replacement arrangement sent. Received an email later stating that a delivery was made. Checked with my friend, she said no new delivery made. Contacted Avas Flowers daily via email (response to their email offer) and by phone.

On Valentine’s Day, I received an email saying that an arrangement had been delivered to me, but it had not. I called Avas and was told to call back, as everyone was busy with calls. I received the arrangement the next day and was told that the delivery man had gotten sick and couldn’t finish deliveries the day before. I shouldn’t have, but I accepted the delivery. I didn’t realize until I looked at Avas’ website and saw that what my husband had ordered was not what I received. I wish my husband had looked at reviews before ordering, but he thought he was buying from a local florist. This is understandable because Avas comes up first in a Google search of local florists. We will never deal with Avas again. They are not trustworthy and certainly are unethical. Expensive lesson learned.

I placed an online order for Valentine's Day for an arrangement to be delivered to my daughter at her job. She lives in NYC. I followed up with a phone call where I spoke to Manny a customer service rep to make sure they would be delivered by 5:30 pm and I would pay extra if need be. He assured me they would be delivered. Well it is now February 16th and still no flowers. They never called me or emailed me to say they were not delivered. I have tried to get through to customer service to no avail and my emails did not go through. This has been a nightmare... I would never ever use this unprofessional inconsiderate florist. At this point I feel like I have been stuck up... Scammed online . I hope others read this before they have a horrible experience.

I’m reading a lot of bad reviews on here that describe my experience. They promised delivery on Vday. Then I get an invoice that expected delivery two days after. Called 5 or 6 times and it prompted me for a return phone call the next day. When I finally got a hold of a customer support person they put me on hold and then they marked the ticket resolved. I ordered them on Wednesday the 13th and it’s Saturday the 16th. Still no flowers. Honestly, it’s not worth it to me to keep trying. It’s been an expensive lesson learned that I hope to prevent any of you from even trying.

I spent $142 on February 13th to have roses delivered on February 14th. After I submitted my order I received an email that said they would not be able to deliver until the 15th because that particular Arrangement was not available at that time but could deliver on the 15th. I called back and spend another $141 for another Arrangement that was supposedly available and could be delivered on the 14th.

This company is a sham. Do not buy from this company. My order was not even close to what I purchased. Flowers were dead. Buyer beware... Please for your own good, stay away from this company. Walmart is better with flowers.

I wish I would have read the reviews before ordering from Avas Flowers. Ordered flowers for Valentine's Day delivery. Received email confirmation that flowers were delivered. They were not. Then received a text later that they were just delivered. They were not. We received a phone call at 6:30 from the driver trying to deliver the flowers. My wife and everyone in the office had already left for the day. Tried for 3 days (including Valentine's Day) to call Avas, but couldn't get through. When I finally got through, I spoke to an unsympathetic person over the phone (he must have been receiving these types of calls all day) who would only offer a partial refund - but couldn't tell me how much. Buyer beware! Order flowers from Avas at your own risk.

Ordered Valentine flowers on 2/13/19 for 2/14/19 and they were not delivered. I checked status again and it now read to be delivered 2/15/19. It wasn't. Status now says will deliver 2/16/19. We'll see. I tried calling but stayed on an eternal wait. Finally gave up. They offer a call me back option but after confirming my number it said that service was unavailable. They offer free delivery but add a service fee, in my case $29. If I cancel or return my purchase I am still charged for the $29 service fee, plus they can charge you a 50% restocking fee. Obviously I will never do business again.

If I could give Avas Flowers zero stars, I would. I ordered flowers for my uncle's memorial service with very clear instructions on the church, the time of the service and when they should arrive. I ordered the flowers 36 hours in advance. They arrived 3 hours after the service concluded!! I should have found these reviews ahead of time and would never have used this company. I plan to dispute the charges and will find every website I can to review them with as few stars as I can.

My husband called Avas flowers on February 13 and asked if one dozen yellow roses could be delivered to me at work that day. He was told that they could fill his request for yellow roses, and that they would arrive at my workplace in 2-3 hours. When he double checked that they knew the address, he was told yes, they knew right where we were. The roses never showed up that day, and he was disappointed when I came home empty handed. The next day he told me that he had ordered something for me for Valentine's Day, and asked me to call to see if it was there. I was more than a little annoyed as I was not scheduled to work that day, or the next, and it would mean having to drive 40 miles round trip to pick up my gift, and I really had other things to do. But he was so disappointed that I decided to just do it.

Ordered Valentine's Day flowers. Never delivered. Their Website has wonderful star ratings which is FALSE if you google their true ratings online (I unfortunately believed their false ratings displayed on their website, and it wasn't until later I discovered how bad they are really). All their website's "Contact us" links do not work. You will be unable to reach them in a timely manner on the phone (they don't answer, or they put you 'On Hold' and forget you, or they say they will call you back but never will). AVOID THEM! SCAMMERS! Then they will only give store credit... I'm fighting for a refund and contacting my credit card company.

ONE STAR ONLY BECAUSE THEY REQUIRE IT TO SUBMIT!!! I called the day before Valentine's Day, after searching for a 'florist in Pasadena, CA'. I should have known to hang up when it took about 25 rings to get an answer, but unfortunately I did not. My first question was 'am I in time to get flowers delivered tomorrow?' The girl on the other end of the phone assured me there was plenty of time. I ordered an arrangement and even upgraded to candy and balloons. My wife is in Pasadena on business and I am in Riverside, so this was an important transaction for me. We got through the order and the woman asks what time my wife is off work so they get there in time? I tell her 3:30 pm, in order to be sure the flowers are there well before she is actually off at 6 pm. She says 'great, we will have them there by 2 pm.'

I ordered for a flower bouquet with Red, White & You option and 6 balloons to be delivered to my girlfriend on the Valentine's Day as a surprise to her. I ordered well before time and she did not get the bouquet and balloons. Check Status reveals that it was delivered, but nobody received it. I tried to call the customer care (877-638-3303) like 5 times since yesterday. I even sent an email but I don't know where the bouquet and balloons are. It is February 15, 2019 and my girlfriend is still yet to receive her Valentine's Day gift. Very disappointed with the experience. Don't know if I'll get a refund (since it cost me $100).

Flowers ordered on 13th by cutoff date. Flowers not received 14th. Flowers not received 15th. Cannot reach anyone. Cannot leave my number for a callback. But they sure did take their $$$. Do not waste your money or time.

Never use this company. Ordered flowers on Feb. 7th to be delivered on the 14th. No flowers, no callback, emails are bouncing back, can't talk to anyone. 53.00 gone?? I'm pissed. How am I supposed to get money back??

My boyfriend ordered me flowers on V-day and it was suppose to be a surprise. Well 2 days later and still no flowers. I've checked the order online and it just says out for delivery but can give me a time or nothing. I've called customer service and I can't get ahold of no one. It says that I have to give a callback number and I do and it tells me that they can't call me back and hangs up on me. I've called the sales number because of course they pick it up and they give me the same information as I get when I look up the order number. The one salesperson told me to write an email because it will be quicker. Well guess what, I did and it says that it will take 5 business days for them to get back with me. I would not recommend to order from this place!!!

I ordered flowers for my mother's birthday and Valentine's day. Called all day on the day of delivery and kept getting hung up on. Called the next day and kept getting hung up on. I called to make an order and got a live person immediately. They would just transfer me and I would get hung up on again. I can't even seem to get a refund. I also emailed them multiple times with no response. Flowers cost me $122.27. I am still waiting for my refund and my mother got no gift.

I made an order online on 02/12/19 to be deliver on 02/14/19. They never showed up to my wife's office. Delivery was never made and now am trying to connect with someone to get a refund and they don't answer phone calls. HORRIBLE EXPERIENCE. NEVER AGAIN.

I was looking for a local florist to deliver Valentine's Day flowers to my wife. I found Avas Flowers and they appeared to be a local florist in Livonia MI. So on 2/12/19 I ordered the flowers to be delivered on Valentine's Day 2/14/19. Now it's 2/15/19 and the flowers still have not delivered. I contacted their supposed customer service number yesterday afternoon as the flowers had not been delivered.

Ordered flowers for my daughter that were to be delivered between 8 am and noon the next day. I called back after 12:00 pm to ask about the status. I was told delivery doesn't begin until 11 am, so it was impossible for someone to advise me of that particular time slot. I reminded the gentlemen it was he that I spoke with. He hung up on me.

Scheduled delivery for Valentine's Day. The flowers never arrived, I called 2-15-2019 to see when delivery would take place. I was ok with the day after. The customer service lady said the order was cancelled and would not be delivered but I would be charged a service fee!!! A service fee for what??? I didn't get anything. She said it was policy and when I asked to speak to manager or supervisor she refused and said none were available. I said I would hold, she said no, that none were going to help. Very very rude and unprofessional! Never again will I use Avas and hope others reconsider using them.

Placed order on 2/8/19 for Valentine's Day and still got it a day late and wasn't even close to what I ordered. Spent $112.00 and got an arrangement that looks to be about $10.00. I could have went to Publix and got the same thing!! Customer service is awful, cannot reach anyone at all. So buyer BEWARE!!! I'LL NEVER DO BUSINESS AGAIN WITH THESE PEOPLE!!!

Avas Flowers failed to deliver flowers ordered for Valentine's Day. E-mails sent went unresponsive and the phone automation just hangs up on you. They insist on utilizing a call back feature that just disconnects. I called as if I was placing an order and got Bill on the phone. When I told him I didn't get my order his response was "Wow" and pushed my call to the automated system. This company needs to be closed.

So I ordered on Valentine's morning, 9:00 am. Site made no mention of delivery time until checkout, which stated by 7:00 pm. It's now next day afternoon. Customer service is non-existent. Email requests state answers in 4-5 days. Cannot leave a callback number for customer service. Waste of $130.

DO NOT USE THIS FLOWER COMPANY. Ordered a large Vase of Flowers on 2/4/19 to be delivered on Valentine's day for my gf. The flowers never showed up and in the evening I called their Customer Service Line and after 15 to 20 min on hold each time, got disconnected by their automated system. It said they are experiencing higher than normal call volume, please leave your number and we'll call you back.

I have placed several call to the number list on the order confirmation only to be served by an automated system. When the order number is given, I am told that there is no further information available. I couldn't speak to a human being and was told that the "Call Back" feature was unavailable to me. I have put my credit card company on notice that any charges made by Avas Flowers will be disputed. This entire experience has been a joke and if could leave less than one star, I would.

I had the worst experience of my life. I scheduled to have flowers delivered 3 days in advance and I called to double check the day of and I was told they would be delivered within 4 hours. That afternoon I called because they were not delivered and they changed my delivery day to 2 day later. Then I tried to get back a hold of them after I was rudely hung up on me, for almost 2 hours then the rushed me off the phone and said the flowers would be delivered by the end of the day. They were not. Then I tried to cancel my order and they said they do not give refund. THE WORST PLACE I'VE EVER DELT WITH. I gave them one star because there is no option for zero. Never would recommend to anyone.

I ordered roses for Valentine's Day over two weeks in advance, hoping that amount of lead time would ensure timely delivery. The flowers were not delivered, Valentine's Day is past, and their customer service is not responding to my cancellation request. I do not recommend doing business with this company.

I placed a order in the early morning of Valentine's day. I advised the person on the phone that I needed them delivered by a specific time. He told me that he would do his best. The flowers were never delivered. After calling them several times, I could not get through them on the phone. I tried this morning and was advised that they could not be delivered on time, that they would try this morning. I asked to speak to a manager and was advised that she was not available. They are horrible, I would not recommend this florist to ANYONE, they are the worst I have ever dealt with. PLEASE DO NOT USE THEM!!!

WORST FLORAL COMPANY EVER. I ordered a 114.94 arrangement for same day delivery on Valentine's Day at 8 am Arizona time. At 1 pm I received a text saying it wouldn't be delivered that day. NO ONE TO CONTACT IN CUSTOMER SERVICE. Then received a text at 7:38 pm saying it was just delivered. BUSINESS CLOSED AT 5 pm.

I ordered Valentine's Day flowers for my wife to be delivered to her school and they were not delivered. When I needed to contact them, their customer service was horrible. You cannot speak to a human when you call. Do not order flowers from here!

The website made you believe they were a local florist, I also blame Bing for that as well due it allowing the misinformation. I was lied to on when the flowers would be delivered. They didn't get here on Valentine's Day. They also lied about where the delivery was coming from. I wouldn't have made the order if I knew they weren't local. The sales rep didn't tell me they were out of state, like in the North East of the country, while I am in Florida. I am hoping the arrangement looks like the pictures or very close to it. I truly feel SCAMMED! I am a victim of the bait and switch tactic. Never will I purchase from them again. There should be a law against this.

My ordered a premium fruit basket to be delivered on Valentine’s Day. I choose this because the person it was for lives on fruit and I have had horrible luck with flowers in the past. It was 119 dollars. What she received was a dozen red roses that were poor quality and very undesirable. I called the company twice to see what happened. When I call I am on hold for 15 minutes before a recording comes on that says their customer service is done by scheduling callbacks... Already frustrated I hit 1 to schedule My call back then I enter my number...and boom a recorded voice which says they cannot perform a callback and disconnects the call. Called back and same exact thing happened. This is unbelievable. Do not recommend this company...if you can call it that. Not to mention I requested a receipt twice and they haven’t sent it.

Promised Valentine’s Day flowers. Changed date to 2/15 with no call. Would not refund money even though the ordered wasn’t filled. Spoke to “Isaac” who was useless. This place is a total scam. Total bait and switch.

This is the worse place to order if you want to surprise someone! They called and asked my husband what time he would be at the place to received my gift! And ruined all my planned for today. And until now my husband still didn't received the order, for Valentine's Day!!! And de Avas Flowers deleted my complain at Facebook pages and block me down. Terrible choice I made.

First of all the company is in New Jersey, customer service sucks. I had a hard time understanding them and the attitudes sucks. I ordered Valentine's flowers and balloons to have delivered to a business. They never showed up. I called customer service again. I was on hold for 20 minutes. Recording came on. Asked for a call back number so they can return to my call because of high volume so I did. Once I did recording came on and said could not return my call so it hung up on me. I was so pissed off because I spent over $100.00 for ** up company as this is. DO NOT I REPEAT DO NOT DO SERVICE WITH THIS COMPANY because if you do you will get screwed as the rest of us has.

Placed an order for my wife for Valentine's Day. The website stated the flowers I wanted were available and could be delivered on Valentine's. I placed my order, $168 worth of flowers and balloons. I then went to work (night shift) and came home after and went to sleep. When I woke up and checked my email, they had sent me an email saying the flowers I ordered were not in stock and would be replaced with another type of flower. I also received a tracking number for the new flowers which stated they hadn't even been shipped yet, even though they were suppose to be delivered that day. Trying to contact them over the phone is almost impossible, I stayed on hold one time for 58 minutes.

I placed an order on January 29th for my Uncle's 50th Wedding Anniversary. (February 2nd). Not only did I receive a call the DAY of requested delivery telling me that Avas Flowers did not have anyone to deliver the flowers that day, but was told that they would upgrade the bouquet and reschedule delivery for the following week. As embarrassing as it was, and poor of a reflection on me and all my sisters that this gifts was coming from was, we called and explained the issue to my uncle, and promised him that the upgraded bouquet would be there the following week, as promised by Avas Flowers.

Went on website since it is "same day" delivery. It was Valentine's day so I was expecting so difficulty. Other sites were honest about not being able to deliver on the same day. The site says free delivery so I was surprised that after I entered all the day a $25 "service charge" showed up on an order which I thought was $80. Not happy but accepted the service charge since it was Valentine's day. Placed the order at 9:13 am. Received an email at 10:25 am saying they would deliver two days late. I called them within 2 minutes of getting the email to cancel the order. They said they could cancel the order but I would still have to pay the $25 service charge.

I recently ordered flowers from Avas Flowers. Their website leads you to believe they are a local flower shop in Covington, LA. They are not. They also claim that they have same day delivery. They do not. Their reviews on their website also show customer satisfaction. That is all a scam. They are one of those 1800 flowers websites with customer service overseas.

I ordered a birthday arrangement for my mother in-law for $82.00 delivered. The jar of weeds they delivered wasn’t worth $10.00. I could have gone to a field in the middle of winter and picked a nicer bunch of weeds. I’m going to try to post the pics if possible on here. YOU won't BELIEVE WHAT THEY DELIVERED AND CHARGED ME $82.00 for. Please don’t waste time or your hard earned money on these people!!! It’s a total ripoff!!!

Recently ordered flowers from Avas. After completing the order I was bothered by the $17+ service charge after they bragged about free delivery. When I tried to get my refund on the same day, just hours later, they said they were not only going to keep the service charge, they were going to keep the sales tax as well. Every refund I have ever received has included the sales tax. Their marketing is the old bait and switch promising sale prices on way overpriced flowers, then getting back all their money with charges you don't know about until you are about to hit purchase. They get you on internet fatigue. Stay away. With Avas there is no win-win. The consumer always loses.

Called for a floral arrangement named Jumping for Joy. The smaller of three sizes at $42.99 with free delivery. When my charges we totaled the amount was $62.99. I ask, what is the additional twenty dollars for? It is a service charge and charge for the accompanying card. The simple 2 inch card would have read; Happy Spring. I hung up immediately and in less than two minutes my phone was ringing. I did not answer and it rang again. I was not about to trust this company with one cent. You have been informed of my experience.

I ordered flowers for a wake 4 days in advance. The wake went on and no flowers. I constantly called only to get an automated system that said what time they would call back. Never to get a call! My niece CDC e called and managed to get a live person, she stated flowers were delivered. Oh Hell No they weren't. The wake went on and I left, only to find out the flowers had been delivered to some place in Melrose Park and not to Libertyville, IL. How this could be is beyond me. But at 7:45, 15 minutes before wake ended the flowers miraculously showed up. I was pissed beyond words. I then called 2 days later and they couldn't explain how this happened but said they would give me a 10% discount. Seriously that's the best they offered to do for me. Never again would I use them or recommend them to anyone. So beware their service SUCKS!!!

This place took my order on Saturday, charged me full price, and told me floral arrangement would be delivered at 10:30 am or before on Sunday for a 1:00 pm funeral service. Then called me at 9:30 am on Sunday to say they could not deliver in time for the service. Offered a discount and additional plant for after the service. Needless to say I cancelled altogether. Did I forget to mention that I never received the receipt from the purchase or cancellation.

I ordered flowers for my mom for her retirement. The order said it would be delivered next day (Thursday) by a local flower shop. I get a call on Thursday saying they can’t get it there that day late in the afternoon and their only option is the next day. They have me call and have my mom change plans so she can be home on Friday. On Friday I receive an email saying that my floral arrangement is not available any longer and will be substituted with a similar one on Tuesday. Now I am frustrated so I make a call. They inform me that the delivery is scheduled for Tuesday and is being delivered from Salt Lake over 200 miles away. So much for local. I ask to cancel the order and they offer to upgrade to something else. I decline and ask to be contacted by a supervisor. Two weeks later and no contact. I ended up calling a local shop and pay them extra to deliver a beautiful arrangement that day. I will never go with Avas Flowers again.

This company is a complete fraud - the flowers ordered are not available, deliveries are not done on time but they will tell you it's been delivered and come up with some excuse when it's concluded it hasn't been delivered. BUYER BEWARE - ORDER FROM SOMEONE ELSE.

It was my sister's 50th birthday and I ordered her a vase of flowers and upgraded it to luxury package. They charged me close to $100 for processing and delivery included and when she sent me the picture, it is less than mediocre. There were simply seasonal flowers and very few. Very poorly done flower arrangement. DON'T WASTE YOUR MONEY WITH THIS COMPANY.

I had ordered flowers to be delivered to my daughter at IU, Bloomington. The flowers that she received were NOTHING like what I had ordered from the pictured website for Avas. When I called to dispute the flowers (and forgotten balloon) I was told that they were sorry and that I could have 15% off my next order. Are you kidding me? There isn't EVER going to be a next order. When I contacted the "local" florist they told me that Avas had specified exactly how many flowers to put in the vase and that was it. Complete joke!!

We ordered Flowers for a funeral on Monday Feb 4, 2019. We ordered by phone and were told our $115.00 arrangement would be delivered the next day by 11:00 am to the funeral home and a confirmation sent to our email address. By 4:30 we had not received the confirmation and were concerned about delivery. We called Avas once again to be put on hold for over an hour and three hang up. We then called the funeral home and were told they had not been delivered. At that point the funeral director gave us the name of another florist who got the arrangement there for the evening viewing. AVAS charged our credit card for the flowers which had not been delivered.

Ordered $84 floral arrangement for my grandmother's 90th birthday celebration thinking I was ordering this full, colorful, beautiful arrangement to use as her centerpiece then she could enjoy at home after the party. What was delivered was unbelievably cheaply put together, absolutely no comparison to what I ordered, and a total embarrassment to display! The flowers were stuffed into a vase and even a couple of the stems were cut to a couple inches long and didn't even reach to the water in the vase. I paid extra to have the deluxe arrangement so that it would be extra full and pretty and it was pitiful!

I ordered flowers from Avas for a dear friend who lost a loved one! The flowers were never delivered but my charge card was charged. I called Avas when my friend said she did not receive the flowers! First I was told that they did not know why they weren’t delivered but would check into it, and call me back! That call never happened! Second call I was told they were delivered, and that possibly they were delivered to the wrong address! I said do you expect me to pay for that? Again I was told that they would look into it and would call me back! No call once again! Mind you each time I’m on the phone with them it’s a minimum of 30 minutes.

Horrible...said they delivered but never did, just pocketed the money. When I called they said that to get my flowers delivered they will need $125 addition to $80 that I paid just for delivery. What kind of a place says flowers were delivered if the flowers weren't even made. Horrible. If I didn’t call they wouldn't even bother letting me know that flowers weren't delivered and just keep my money.

I cannot believe the flowers I paid 60.00 for. This place should not be business. I only hope others look at these reviews before they order from this place and learn from my mistake. There was so few flowers in the arrangement and the flowers were not fresh.

I ordered a flower arrangement for my uncle's wake. I upgraded the arrangement to a deluxe version which cost $160 USD. The arrangement was small in a tiny basket and looked nothing like what I ordered. My sister ordered a standing arrangement for the same event. It was delivered without a stand. The funeral home had to hang it on a wall. I took a photo of both arrangements and sent a formal complaint to Avas. They responded with 'the arrangements are within the parameters of the orders.' I don't understand how they are still in business.

I went through the entire process to order flowers based on their 'FREE DELIVERY ON EVERY ORDER' enticement. They do have a $18.99 'HANDLING FEE' which is more than all the other florists' delivery charge making the cost more than every other florist I checked in the area. MISLEADING.

I ordered purple roses in a blue cube for my daughter that loves the color combination. It was to cheer her. She received peach roses in a clear vase. I called and expressed my dissatisfaction to a person who didn’t understand English so had to repeat multiple times. I also sent an E-mail to Avas who said they were local in ME but are actually a corporation in NJ. I also complained to BizRate. 6 days later no response from anyone. Terrible company!

I ordered flowers from my cousin who lost her husband. When I receive the order confirmation in my email I noticed they have the address right for delivery but they put my name. I proceeded for over a half an hour to get this corrected. This is an about calling multiple times being left on hold, being told it call me back etc. Every time I called nobody could help me. They kept putting me on hold and when I finally got through I was very upset and the girl that I got basically hung up on me. Nice. Just what you want when you ordering flowers for someone who is grieving. Shame on me for not checking the reviews on this site before I ordered. I called back right away and canceled my order. I got an email saying it was canceled but I guess we’ll see. I’ve no faith in that either. Don’t waste your time. Run in the other direction.

I ordered 18 white carnations for my brother who was in HOSPICE! I should have been tipped off when the service representative asked me if I wanted to include a 'Get Well' card! 9 carnations were delivered with skimpy bow and card. I was charged $102. Every person I spoke with was unprofessional and said they would not resolve the issue. There is so much noise in the customer care center. It is difficult to hear. I do not believe they are in the United States. Definitely not local.

I ordered a basket of flowers and candy - $71 (included delivery). The flower basket is so small, and they probably spent $10 on the contents. NO VALUE FOR MONEY PAID. Will never use them again. A waste of money.

Do not order from this company!! Not only were the flowers late, but not at all what I ordered. I chose a lovely arrangement and ended up with a small bunch of roses. Flowers from the grocery store would look better. Stay away!!

I ordered some flowers for my grandmother and selected the option for them to look like picture and the expensive selection. The flower she received were not the same color or variety as I paid for and they were bent and looked weathered. I emailed the company. They told me to send a picture which I did and then said they would need to take the old flowers and once they get they would send out new ones. Embarrassing for this to have been a gift that cost around 80.00. Horrible customer service. Never heard back from them regarding store credit or a refund or replacing the flowers.

After delivering the flowers to the wrong address, the customer service was poor. After finally getting a supervisor, who said that they would call me back, pick up the flowers, charge me a fee (!) and possibly deliver to my 86 year old mother in law in a nursing home in another city, they didn't call back and have not rectified the problem. The delivery address was carefully typed in by me, making sure that there was a distinction between delivery address and billing address. Their website is wonky. I will never order from them again. And, they are not a "local florist" as I searched for, but pretend that they are. Flowers are mediocre as well. Save your money.

Orders flowers online. Received call an hour later from 877-638-3303 with poor connection. They could not deliver flowers that day but would delivery the next day with Bigger Bouquet. Would that be ok? No flowers. Called local florists... They never work with Avas. Scammers. Have my $ and information and no flowers.

I placed an order on 1/25/2019 for birthday flowers to be delivered to my sister on 1/26/2019. My sister lives in Indiana and she and her family were home the entire day. When I didn’t hear from my sister by 5:00 pm to thank me for the flowers I called her. I was embarrassed to find out no delivery of flowers was made to my sister. I called to complain. It’s an automated message. On 1/27/2019 I called Customer Service and they could not tell me the name of the local florist. I am beyond angry... What if these flowers were for a funeral? I am turning Avas Florist into the Better Business Bureau and suggest that no one use the “Family Owned and Operated Business” for poor business practices. I wish I could give this company a “zero” in stars because that’s what my sister got from me yesterday - Zero Flowers!

I ordered a floral arrangement for a wake. They sent me a text and said they were delivered. They were not! Like everyone else, I called and the girl was so unprofessional. She sounded like she just got out of bed - really tired and she could have been on drugs. She apologized and put me on hold - came back on and said she was sending a message to the “designer" and they would contact me in 24 hours. I called in 20 hours and got the same girl again (still sounding like she was drugged) and she said the “designer” hasn’t responded to them so they’d like to offer me a gift basket instead of my $74 arrangement. I said no. I just wanted my money back. She said, "Ok, hold on." She came back, said she already credited my “bank card”, offered no confirmation number and said goodbye.

Bottom line is they were not delivered at all. When we contacted the company, they offered a 10% discount and a box of chocolates if we would let them deliver today. We said, no, the birthday was yesterday. We wanted our money refunded. They "will get back with us." Don't recommend anyone do business with Avas Flowers.

I ordered a blooming dish garden to be delivered to my father who was in the hospital for cancer surgery. What was delivered was a house plant. When I complained I was given a 20% refund on product (not including tax or handling/service fee). I find that insulting and unacceptable. If I wanted a houseplant I could have gone to the grocery store and picked one up for $10 instead of paying g $58.

OMG do not use this company. I cannot believe I fell for this. I am a state level elected and attempted to have birthday roses delivered to my wife. When they weren't delivered I started the calling process. Six calls in total. Call 1 Carlos: hung up on me. Call 2 Manny: on hold for 7 minutes > hung up. Call 3: put on hold for 37 minutes (since I was driving I held the call then I hung up). Call 4 Ivan: spoke with him but he couldn't help me, get me flowers, process a refund or allow me to speak with owner or manager.

Do not order from this company!!! This florist is located in Gretna, Louisiana. I placed an order to have birthday arrangement sent to my mother on 1/21/2019; which was guaranteed by 2:00 pm. Needless to say, this company did not deliver the 80.00 arrangement. My mother received a knock at the door 2 days later from Avas to deliver an arrangement that was not worth a penny!! My mother declined acceptance and advised that her birthday was 2 days ago!! Sadly, this company failed to credit my account after I placed 2 calls to them advising this order was cancelled for non-delivery.

I ordered flowers from Enchanted Florists in AZ. Went to their website and was redirected to Avas Flowers. Have since found they are stealing business from smaller local merchants. WRONG. So, not knowing, I ordered sympathy flowers. Promised delivery date at the latest of 1/21. I ordered on 1/19. Received a text from flower company on 1/21, urgent I call. They were trying to deliver to the person that passed away and I told them just follow my instructions to sent to the widow and where were they coming up with the deceased person’s name. I informed them the flowers were going to a home, and where were they trying to send them.

I ordered arrangement 1/19/2019. Was sent a notice that it would be delivered 1/21/19. It still has not been delivered on 1/23/2019 at 2:30 pm. There have been several attempts to contact Avas and nothing, not even promised return calls. FINALLY talked to an actual person (who was very nice). He stated that the "florist didn't have the right flowers", but I was never contacted. I would have just ordered a different bouquet. The purpose for the flowers no longer applies and it has created difficulties in a particular situation that should have been taken care of! Horrible business and service. I would give them no stars if that was an option. Except for Adrian, the man that I spoke to on the phone.

I ordered flowers for my sister's birthday. I picked out a beautiful bouquet and ordered it. I like how they didn’t mention $14 in shipping charges until your confirmation page. I spent $60 on an arrangement. I was contacted by Avas that some of the flowers in the arrangement were not available, but they would give me a free upgrade and try to get it as close as possible to what I ordered. I let them know my sister loves lilies so if they could add those I’d be happy. She got the order, it was nothing like what I wanted. It was jut some roses clumped together, not even arranged. I sent the company pics of what I ordered and what she got. They offered me basically the $14 shipping back. I responded 3 times letting them know I was not happy. They never responded.

If I could give them less than a one star rating I would. This company is the worst. Not only did they completely not send what I ordered. They also didn’t include the card that I asked to be included. The recipient had no idea who they were from. When I inquired if they received my arrangement that’s when I found out about the abomination that they delivered. Now it was past their 24 hour guarantee so they refused to refund my money. Rude customer service. Absolutely horrible company. Stay as far away as you can. Stay away from this company.

I ordered flowers on 1/15/19 for a 1/20/19 delivery. Was notified late the day before delivery of that order was delayed. No information when they would be delivered. I had to call and took forever to get through. I was advised they would be delivered the next morning. Silly me to believe. They were not delivered. I tried to cancel the order and they would not. Received a whopping $7 refund on a $72 order. No shipping charge, but handling was almost $20. It would have been a nice gesture to refund that since the handling was awful. Customer Service sounded like it was outsourced. They offered to give me a $15 credit on my next purchase. Advised don't bother since I will not be purchasing from there again.

Ordered $100 sympathy arrangement on Friday morning to be delivered on Sunday afternoon to church memorial service. Received call on Sunday morning that they can’t deliver today. It will be delivered Monday (AFTER THE SERVICE). Despite 48 hours advance order, they couldn’t fulfill it on time. Spoke with Manager “Ivan” and he read over and over the same words from his scripted answers. DO NOT TAKE A CHANCE WITH THIS UNPROFESSIONAL SERVICE!!! 72 hours for delivery??? Ridiculous!

The red and white medium deluxe spray arrangement sent does not look like the arrangement for deluxe medium I purchased. It was very tiny and half the size pictured. They u ducate the picture representation the medium deluxe in which was purchased. I'm very disappointed with this purchase.

Phone ordered arrangement 1/18/19 @ 12:25pm. Needing it to be delivered by 4:00pm. The agent promised me a 3hr window for delivery so 3:25pm... I called Avas 3:13pm. It hadn’t arrived. Put me on hold claiming he can’t reach the florist they use to make our orders...then he put me on hold for 15mins. I hung up. Called back. Recorder tells me no one’s avail to assist me. It’s now 3:45pm. Called a different #. Pamela supposedly manager answers. I told her cancel it & refund my money. It’s now 4:15pm and she’s not there to receive it! Called Avas today. Some foreigner states they can’t refund my money. They can give me 10% off... NO. You refund my money. I’ve argued 2 days with them. Gonna let CC company handle it. They some CROOKS. I’m mad at myself for not reading the reviews being in a rush. I would've seen they were no good!! Please save yourself & NEVER use them!

I will never order flowers or any product from them. My best friend's brother passed and wanted to send flowers because I couldn't be there. Avas Flowers assured me that flowers would arrive an hour before the wake. I then receive an urgent text saying, "Please call us." I was told the driver had an accident and was unable to deliver. I ask for a refund but they assured me it would arrive before funeral which was the next day. Once again, I receive a call an hour and a half after funeral is in progress saying the designer couldn't get the flower done in time. Well if the flower was done then already what do you mean... This only tells me that they didn't have it ready from the beginning and was just buying time but it backfired. Just know you are ordering at your own risk with this company.

After 6 week the orchid plant I purchased from Avas Flowers died - it was well taken care of. I spoke to 3 rude customer service managers and they only offered me a $10 credit on a future order. I am very unhappy and dissatisfied with their policy and service levels and would not want other consumers to be disappointed in their lack of empathy.

I have ordered from this company in the past and never had a problem. For the last two weeks I ordered to order this from them and someone ordered one basket a small one and I ordered one by upgrading it. The two of them arrived in the same place and they were the same size. I had paid $20 more for my order and the other person basket look the same. That's a horrible that there was no difference in the upgrade. The second one was for a funeral. When the people receive the free the flowers were practically dying. It was disgraceful. I will never do business with them again. Very embarrassing.

Ordered the Sunshine Celebration Bouquet for my mother in law. It was all “baby’s breaths” with two roses & two sunflowers. There was supposed to be pink flowers & yellow daisies. There was not one them! A sunflower was drooping & the roses were turning brown. Unreal.

PLEASE AVOID USING THIS COMPANY AT ALL COST BECAUSE THEY WILL RUIN YOUR SPECIAL OCCASION. I chose this flower shop because they were literally 2 blocks from the recipient address. The order was placed at 12:30 p.m and they guaranteed delivery by 4 p.m the same day. It's been a week and no delivery of the flowers, no call, I called the store and the phone line was too busy for a live person so I scheduled a callback and no call was received. Almost a full week later when I finally am able to speak to a live person to cancel my order, the only thing they offered as a courtesy was an apology call to the recipient and they refuse to have someone in management call me back to handle my complaint. A true disgrace!

I ordered flowers from Avas 1/12/2019. I received confirmation of order 1/12/2019 at 858am including delivery time 1/14/209. I received an email from Avas 1/13/2019 with instructions on how to track my order. I received a call from Avas 1/15/2019 0855 asking permission to substitute product. I returned call 1/15/2019 to hear my order was cancelled at 0900 1/15/2019. I spoke with customer service agent as well as manager who were unable to tell me why the order was not processed and delivered as promised. I believe this company is an internet scam and would not recommend anyone to use it. Cancelling at the last minute left me with no options and I had no flowers delivered to the funeral. I was unable to attend.

I wish I would have looked at reviews prior to ordering flowers. I ordered a bright birthday bouquet for my aunt on 1/8/19, to be delivered on 1/10/19. I received a call saying the designer did not have the flowers in stock but that it would be the same or better. I could not understand the person who called me because of the broken English. But what I did understand is that the flowers would be the same colors just different kinds. I said that was fine and if I was not satisfied, I would contact them. The flowers that were delivered were all white daisies, with a little bit of purple alstroemeria and some red carnations in a clear vase with a birthday balloon. I ordered a lime green vase, magenta gerbera daisies, orange gerbera daisies, yellow carnations, some bright greenery.

Wish I could have a minus five star review! Ordered custom bouquet 2 weeks in advance and was assured it would be done. On day of, when delivery was due, waited half an hour and continually checked trackers on status. After 2 hrs of calling and emailing, finally got a person who informed me the flowers hadn't gone out because didn't have enough red flowers and wanted to substitute colors. At that point wanted to know how many of the colors I requested 2 weeks previously, they had in stock. No one knows and no one would have alerted me, my birthday gift would have never been received. More than disappointed and will never recommend this florist or use them again. And have told extended family in Alpine to boycott this florist at all costs.

I ordered flowers on January 4th for a birthday gift. I selected a lovely brightly colored fuchsia and purple arrangement that was beautiful online. My sister happened to send me a photo of a lackluster, pale, scant flower arrangement that did not look even close to what I ordered. In fact it was flat and in whites and light colored. I contacted customer service department and actually sent them a photo of what I ordered and what was delivered. Their response was it was equal and would do nothing to correct this order. Do not use this company. They are not to be trusted with your flower orders. Never again will they get my business and I hope not yours either.

Ordered a $200.00 spray of flowers for friend deceased to be delivered to funeral home. Ordered was scheduled by Avas Flowers by 2:30 P.M. that day. No flowers, no notification of not delivering, no customer service answered my calls. Only available Monday thru Friday. Stay away from this thief of company, buy your flowers from a local florist.

I ordered flowers when my husband’s aunt passed away. Immediately after placing the order I called to make sure that they would be able to fulfill it. They assured me that they would be able to provide what I ordered. The day of the funeral they called 5 minutes before the delivery time to tell me that they could not provide the flowers ordered and asked if they could substitute a potted plant. I agreed to accept the substitution but was not happy about it. Ten minutes before the funeral service they called back to say that they couldn’t deliver the plant on time and asked for an alternate address. I could not believe it! I immediately canceled the order and demanded a refund. I will NEVER use Avas Flowers again!

I have never had such poor service from a florist in my life. When you go on their website they show false reviews making you think they are a 3 or 4 star florist. Their pricing is also fake. Once you select a flower arrangement they indicate free shipping, but when you go to check out they add a substantial handling fee. Also, they say they have same day delivery, but then they called and said they had a problem with their delivery truck and it would definitely be delivered the next day with an upgraded flower arrangement but then the next day it was again delayed. The flowers were not upgrade. They said they would call and let them know the flowers would be late, which they never did call. Stay far away from Avas Flowers.

I ordered flower to be delivered on 1/10/2019 to my Aunt. I received a text message and an email stating the flowers with a card I had paid extra for had been delivered to her that afternoon. When I spoke to her later that evening she told me she did not receive anything from me. I called Avas this morning and was told the messages are on a automated service. The order was somehow missed and they would be happy to send an upgraded order today. I told them they needed to be sent yesterday as that was her birthday and I wanted them to credit my account and send them as well to make it right. I was told that this is not the policy. All they could do was upgrade the flowers.

I ordered flowers for my wife on 7JAN19 with instructions to be delivered on 10JAN19. The day came and went with no delivery - and I STILL can't find out what happened to the flowers. I call the customer service number only to be directed to an automated voice mail. The one time I did get through the attendant hung up on me. I filed a complaint with the BBB and will contact my bank and see if I can dispute this transaction. Buyers, beware.

NEVER AGAIN!! I needed same day delivery to a funeral home. Since our neighbor's daughter passed away in Florida and we live in Ohio, we did not find out until last minute. She was flown home for services. I ordered from this company ONLY because they advertise like they are in the same town. THEY ARE NOT. I needed same day delivery to Perrysburg Ohio. When googling your town, they come up with that town advertised on their website like they are located there, tricking you. The flowers were supposed to be delivered YESTERDAY. They were not. Website says "same day flower delivery". My confirmation email even has yesterday's date for delivery.

I ordered flowers to be delivered to my daughter on her first day of student teaching (a Monday). They did text me and ask me to call them so I could be informed the flowers could not be delivered until Tuesday morning. They were not delivered on Tuesday and not on Wednesday. I called each day to complain and asked repeatedly to speak to someone that was a manager or owner. I was always put on hold for long periods of time. Wednesday afternoon I asked for a refund and it was denied. They said in tracking the flowers that they were denied (on Wednesday). I asked who denied them, but they could not give me a name. I assured them that my daughter had not spoken to anyone nor denied the flowers. I was told my problem was with UPS and not them. I checked prior to ordering and this flower shop is 1.5 miles from the school my daughter is located at. After three days... no flowers and no refund!

Helped my brother order flowers for his GF's birthday. They live in different towns so I used Google to find a LOCAL FLORIST in her town. Avas was the first to pop up. Just for clarification Avas is NOT a local florist. They affiliate with local florists to get the job done and charge outrageous fees to make up for it. I ordered a DELUXE beautiful bouquet that was bursting with color in the advertising photo of guidelines of what to expect and added an orange vase - which I paid extra for. NOT what I received.

I ordered flowers several days prior to a Celebration of Life. I waited for the grieving family to return from the service in Sheridan, WY. When they told me they had not received the flowers for the service, I was disappointed. AVAS took my $120.00 and said the delivery would be made by 10 am the day of the Service. The service began at 11 am and the flowers were supposedly delivered at 11:20 am. The family took pictures of the arrangements received. Mine was not among them. Very frustrating, when they refused to refund anything to me. Kept stating they were delivered, but never provided any proof. If they were delivered AFTER the ceremony had been in progress, not sure if the grieving family even got notice of their receipt, since they told me they did not have them listed, nor a picture of them was provided by the Kane Funeral Home.

I viewed their website picked an arrangement, called them, requested they honor the 10% off they requested. They informed me there was an $18 +/- fee and it would be delivered by 3 if at all possible. It was charged on my card, I got an email confirmation. Then I received three phone calls asked me to call back, and two emails asking for my phone survey. I wrote back via email asking the holdup and was told it was due to my not filling out my survey. So I filled out my phone survey, asking them to leave a VM as to any other concerns. I received more phone calls as I was working it went to VM. I was able to answer one and was told.

I wanted a local florist. The representative stated they were in Tallahassee. This is not true. After placing my order with the instructions that the arrangement would be delivered the day I ordered it, I received an email informing me that it was not guaranteed for same day delivery. I called back and could not get anyone to answer the phone. The system hung up on me after waiting on hold for 12 minutes. The flowers were delivered that day, however, the arrangement did not look like the picture on the website. The customer service rep asked me what color ribbon and vase I wanted. I confirmed that I wanted the blue vase shown online and I was given a choice of ribbon color. The flowers were delivered in a completely different color vase and ribbon. The flowers were not the same as shown in the picture. I will never use this company again and I would not recommend anyone to use them.

I called Avas flowers on Friday morning January 4, 2019 to place an order for two separate sympathy flowers for my Aunt’s funeral service, that was to take place Saturday January 5, 2019, 1:00 pm at Worley Funeral Home in Fairmont, North Carolina. First, I thought it was a local florist, and did not realize it was not until I was hit with an 18-dollar service charge, having dealt with this type of service before and never had a problem, decided to go ahead with the orders anyway. I was assured by the representative that the orders were being placed earlier enough that I would have same day delivery service.

I had requested the My Sun, Moon and Stars arrangement to be sent to the funeral service of my friend who just died of cancer. I had been told that the yellow roses would be replaced with white ones, and I specifically confirmed that there would be blue glass, as my friend who just died loved blue glass, that was the entire reason I chose this particular arrangement. When the flowers arrived, not only were the roses yellow, but the glass was not blue, it was a clear vase. There only appears to be one lily and just a few pink flowers, not the blue/purple flowers from the picture on the website.

The floral arrangement ordered (medium sized) was small, the colors were not coordinated with the balloons sent and we were missing a balloon, did not receive a ribbon charged for and we ordered it two days in advance and asked for a delivery by noon and it arrived after 3 p.m. after two phone calls checking on the order. Customer service offered a refund of $2 for the missing balloon and a $5 credit on the missing ribbon and $4 credit for the poor design choices after three phone calls to customer service over a four day period. I submitted pictures and had to call them for a resolution. I will call local florists in the future.