Avas Flowers Reviews

I ordered flowers for Mother's Day. The website said flowers would be delivered Saturday Or Sunday. I thought - perfect. Well - they were never delivered. I followed through on their website and they said delivery would now be Monday - the day after Mother's Day. Who wants that? Late flowers - I gave them the benefit of the doubt and waited all day to see if they were delivered. Of course they weren't. I called the company this AM and they cancelled my order and reassured a refund would be seen in about 5 days - we shall see...

I ordered flowers for my 82 year old Mom in Florida. I was told she would receive them Friday 5-0-19. On Friday I received a email stating they could not meet that deadline and would deliver them Monday 5-13 the day after Mother's Day. As I could make no other arrangements I explained to my mom and she looked for them all day on Monday. They never came. I just called this "company" to find the had canceled them with the reason they couldn't not fill the order and will refund my money. They offered a credit on my account. Someone please use all of these credits as I will never call them again. Very disappointing.

Hands down the worst floral company I have ever dealt with. Paid $140 for a flower arrangement only to get a email claiming the arrangement we paid for wouldn’t be possible due to “seasonal availability.” Then went on to say that they wouldn’t be able to deliver on Mother’s Day... it would be Monday, the day after. Come said delivery date, we get another email saying that delivery was changed AGAIN and is now set up for Tuesday. 30 minutes on hold before anyone answered the phone. Gave us a $20 store credit like we will actually be using them again. Almost laughable. Save your money and go elsewhere.

There was an issue delivering flowers on Mother's Day, only partially their fault. However, I have left three help tickets and called repeatedly over the last 48 hours and have yet to make contact with a single human being. I HATE computers for customer service, and even more so if they ask you a bunch of questions, put you on hold, and then eventually hang up.

This flower company is TERRIBLE!! Don’t order from here. They promised the flowers would be delivered on mother’s day but now aren’t going to be delivered for another 3 days! Let’s be honest I’d give them a 0 star rating. They refused to compensate us and on top of that was unapologetic. Do yourself a favor and don’t waste your time or money here.

AVOID. Missed not only the promised delivery date of the Saturday before Mother's Day, but the flowers still hadn't arrived by Monday night. Their call center drone offered a 15% discount and said that was the most they could do. Also, they are NOT a local florist located in whatever town you Googled - they're just a call center in New Jersey, despite the "local community" BS on their search-optimized web page. Absolute scam artists. You've been warned.

Avas Flowers does not advertise accurately. I will go so far as to say that I feel very misled. They advertised delivery, even same day delivery. However, they were unable to deliver anything, even with three days notice. Even when florists run out of a certain type of flower or arrangement, they always offer a substitute at least. But, not Avas. They took my money on Friday. Late on Saturday, they say sorry, but they can’t deliver until Monday. They never offered a substitute so that they could at least deliver on Sunday. Monday was a day late, and two days later than I requested.

I ordered a pink and ivory bouquet for my mother for Mother's Day. What she received instead was a bunch of daisies with three red roses stuck in the middle. When I called to complain, it took about 20 minutes to get to an actual person. When I told him the problem, he said he had to check with the florist who delivered them. When he came back, he said, "I can't do anything for you because I can't get ahold of them. Their phone goes to voice mail." So, I'm out $75 for a bunch of daisies!

The flowers were not delivered on Saturday before Mother’s Day. 2 days have passed and still no flowers. I have been on the phone for hours, spoke to 3 reps and they all said they are trying to resolve, and they will call me back, but they don’t. My son paid $95 for all this aggravation. This company is horrendous.

My order was not delivered to my daughter on 5/11 for a Mother's Day surprise. My order was placed on May 1st so there would not be a rush or any delivery problems, no delivery was made and my daughter was home in time for the delivery. I called twice and e-mailed twice on 5/12 Mother's Day. No response. I called 3 times today spending over an hour on the phone still no resolution. I want a full refund.

I usually use a different company when sending flowers for my mother-in-law for Mother's day but I really didn't think it made any difference. I was so wrong. She didn't receive the flowers in the two-day delivery period and when I called, the automated phone system said they had been delivered! I finally got ahold of someone named Julia who said she said they had been delivered on a specific date and time but had to do some "investigating" by contacting the driver who apparently wasn't answering his calls. She promised to call me back. I waited for most of the day and then called them back.

My son and I ordered flowers for his girlfriend’s 21st birthday. The confirmation email said they would come 5/11-5/12 by 7pm. On the 12th, her birthday, they sent an email saying they would deliver them the 14? 2 phone calls later, they would deliver them the 13th. Got an email today 5/13 that they cancelled the order because they reached capacity. Meanwhile they haven’t credited my credit card and his girlfriend was in tears because she’s convinced he forgot her birthday! DO NOT USE THESE GUYS. THEY’RE CROOKS!

I wish I had searched reviews before I placed my order for Mother's Day Flowers. The reviews on their web page were obviously fake. I did a search for local florists in the vicinity of my mother (Mashpee, MA). I was enticed by free delivery for her local addresses! I placed my order and then received an email that the bouquet I ordered was no longer available. They would substitute to make a similar arrangement of equal or greater value. I agreed (I figured it was Mother's Day weekend and some items may have already sold out).

I ordered a beautiful ivory and pink arrangement for my Mom, and the arrangement she got was purple and yellow random flowers, not at all like the picture. When I contacted Avas they asked me to send a photo of it, which I did. Shortly after I received a reply that said the arrangement I got was "within the recipe and guidelines that the bouquet called for". What a ripoff! I will never use them again!

DO NOT USE THIS SERVICE!!! I ordered Mother’s Day Flower’s last week to be delivered on Saturday. On Saturday night, I received an email that they wouldn’t be delivered until Tuesday, to my mom who lives in a different state. Then, I get an email this morning (Monday) saying that they have had too many orders and won’t be able to complete my order at all! They also add a $20 processing fee at check out. Do not waste your time ordering from this company!!!

I ordered flowers for Mother’s Day to be delivered on Saturday by 1pm. When I called the morning of I was reassured twice that the flowers would be delivered by then, and they never were. I called to find out the problem and they had changed the delivery date to the following Tuesday and never notified me about it. When I cancelled my order they said that they would only give me a partial refund and kept the $19.99 service fee for doing absolutely nothing. I told them that I was reassured that it would be delivered by that time and date and would like my full refund and after they reviewed the audio recording of that conversation their response was that they would be speaking with the employee that told me that. I wish I would have read all of the awful reviews before using this company. Worst customer service I have ever dealt with!

Ordered flowers to be delivered on Mother’s Day, but received an email the following day stating delivery would be pushed to the day after due to volume and out of stock for flowers. Then on Mother’s Day I received another email stating the delivery was pushed another day and wouldn’t be delivered until the Tuesday after Mother’s Day. Now here it is the Monday after Mother’s Day and they have cancelled my order. It is too late to even try to salvage the day and am left without the order or ability to have flowers delivered from another more reputable florists. Lesson learned and never again!

I order 3 flower arrangements for mother day, 2 for the same address and the 3rd one from a different person, 3 different order numbers. I ordered on Avas Flowers website with over a week in advance. 1 order was to be delivered Saturday May 11 and the other 2 on Sunday May 12. This was never delivered. They delivered some other arrangements. It was very nice so it was accepted. On The same day a 2nd arrangement was delivered, 6 tulips, l said it must be a mistake. l didn't order tulips and my next scheduled delivery was for the next day May 12, 24 roses and chocolate, l paid close to $90.00 dollars for this arrangement. It was never delivered. l called Avas Flowers customer service and the answer l received was "we were trying to help you out." The roses would have never made it by Sunday, some UPS delivery situation, l was never informed about this otherwise l would have ordered from another site.

They post themselves up as local and they aren't. They said they could deliver to my mother for Mother's Day and they FAILED!! Also, it's very difficult to even contact them, all automated customer service because THEY DO NOT CARE! DO NOT USE THEM.

Ordered Flowers worth about $170 for my girlfriend on Mother's Day. Even after calling multiples times and being reassured they will be delivered that day flowers were never delivered. Heard multiple excuses that they are backed up because of Mother's Day but honestly I don't care... Don't take more business than you can handle because all this does is leave me with a bad experience and a disappointed girlfriend and Mom. Got an email now saying they will be delivered today. Unfortunately Mother's Day is over now. I will not purchase any flowers at Avas Flowers again.

This was the first time I have ever used AVAS flowers and it will definitely be my last time. I ordered flowers for my mom in Massachusetts, since this was the first Mother's Day she would be celebrating without my grandmother. I placed the order a week or so before Mother's Day to be delivered on Saturday, May 9th. Well Mother's Day has come and gone and my mother NEVER received her flowers. When I called AVAS to inquire about the order, I was transferred four times, hung up on twice and the last customer service representative was humming while I was speaking and explaining myself.

I ordered a flower arrangement to be delivered on Friday, May 10th, 2019 to my daughter-in-law's place of work. I did not receive a delivery notice on Friday, and instead, received one on Saturday. So, at the risk of inconveniencing my daughter in law, I asked her to go by her work so she could pick them up. THEY WEREN'T THERE Saturday either. I left several requests for assistance and received no call back. I will NOT use AVAS FLOWERS ever again! They still haven't been delivered!!

This company markets that they are a local florist. They are not! They are based in NJ. When I placed an order for an arrangement for my mother for Mother's Day, I was told it would deliver by 4pm the day the order was placed. It was actually scheduled to deliver the day after Mother's Day. I spoke with several different reps who lied to me saying the flowers would be delivered no later than on Mother's Day. They were not delivered. I called to cancel the order and the customer service center is closed.

This company preys on out of town consumers. Their website is designed to look as if it is a local shop. Their customer service is terrible. The representatives barely spoke English and got upset when I didn't agree to flower substitutions but put through the order saying that I approved them!! After 7 phone calls to have an appropriate funeral arrangement sent...the funeral home intervened and made sure that my order was satisfactory...even sending me a photo of what was delivered. $108 for this order!!

Outrageous service!!!! I ordered a beautiful bouquet of baby pink and white roses. My mother was sent hot pink carnations and white and purple daisies. I called to complain and offered me a $15 credit like I’d order from them again! Their own policy states if you don’t like their flowers they will send out a proper bouquet instead. Of course that’s after they take the other flowers back. I told them I wanted them to do that. I read back to them numerous policies from their own site and I was talked over rudely and told no. The women thought she had me on mute while she yelled about me and then hung up. Worst customer service. Comparably to Comcast with how furious I am. My mother was sent bottom of the barrel grocery store flowers when I paid $80 for what I presumed to be roses.

I purchased an arrangement of fresh cut flowers to be sent to my 91-year old mother for Mother's Day. The flowers arrived, but the water in the vase was green, several of the stems were slimy and/or broken, and several had lost their petals. I contacted the company about this. They were able to offer any compensation or satisfaction, because my elderly mother was unable to take a picture of what she received. Lesson: Don't EVER send flowers to a loved one who cannot take pictures, because if there is a problem, there is NO help coming your way. I did have a previous satisfactory experience with this company, but this is my last order to them.

After not being able to go see my mom in North Carolina for Mother's Day (due to illness) I decided to surprise her with a flower delivery. I chose Avas Flowers because they advertised that they were in the same city as my mom. I clicked on Same Day Delivery, chose a small bouquet and card, paid almost twenty dollars in "processing" fees and charged over seventy eight dollars on my credit card.

They lied to me about when my flowers would get here. I called twice on Saturday when they were supposed to be here Saturday by 7. Both customer service reps told me, "Oh yeah they'll be there." Then I find an email at 6:35 p.m. saying, "We do not have the Flowers In Bloom to make your arrangement. Do you want us to make another one? We need an answer by 6." While now it's 6:35 coz I don't check my email all the time.

No delivery of flowers within 4 days. Still no product delivered. They quote over and over again their policy about holiday and delivery policies. This is not mentioned when you call in to order. Customer service lies on the phone. They tell you the truck attempted delivery twice when that is not true. They do not respond to digital complaints. They charge 5.95 without telling you when you say who the flowers are from. Don’t use this company. Awful service. I didn’t want to give any stars but this site would not let me proceed without at least choosing one.

I was contacted that my choice of flowers was not available and they weren't able to deliver by Mother's Day. I emailed instructing them to cancel the order and refund the charge to my credit card. They emailed offering me $15 off and asking me to email or phone them to 'resolve the issue'. I emailed with my original instruction to cancel the order and refund my money. They emailed me again to say they had attempted to contact me, I should phone them. But of course, the line is continually busy. The policy says 'Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for Same Day Delivery or Next Day Delivery, which may not be canceled.' I instructed them to cancel on 11 May well within the 24 hours since they informed me the delivery would be Monday, 13 May after Mother's Day. Unacceptable.

Ordered flowers to be delivered on Mother's day. Upgraded the arrangement thinking a nicer bouquet would be delivered. Paid $70 for 8 tulips. When I called to complain I was told they would refund me the difference for the 2 missing flowers. I told them the picture showed more than 10 flowers and I never would have ordered just 10 flowers for that price. They offered to send me a coupon for a discount on my next order, I told them to keep it as I would never use them again and hung up on the representative. I found out that the tulips are small and not a normal size tulip. Total waste of money. Do not use this company.

I ordered Mother's Day flowers for next day delivery from a local florist in Winter Garden, FL. The agent stated they would deliver NLT 11am the next day. No delivery. I contacted the company Rep and they stated another attempt would be made NT 1pm on Mother's day. At 2 pm No delivery. I left a message on the company's website of my dissatisfaction and requested a full refund. Within 5 minutes, the recipient received a text stating to expect delivery within 30 min. Really? Be warned. Note the other poor ratings here.

I’ve had an absolutely horrific experience with this company and I highly recommend nobody use them. First of all I was looking for a local florist in the area where my daughter lives - they showed up in my Google search results so I called them. I ordered a bouquet of Mother’s Day flowers and they gave me several delivery date options. I chose the earliest option which was the evening of the date I ordered them. Then I received an email from them indicating that they were not going to be able to deliver at that time which was fine because it was still a few days before Mother’s Day. Their updated delivery time would be Saturday or Sunday Mother’s Day so I let that go as that was fine with me. Then I got another email apologizing for the inconvenience but indicating that they would not deliver till Monday after Mother’s Day. So I called them to cancel the order.

Ordered flowers and candy for Mother's day to be delivered on the Saturday before. I placed order ten days prior. No flowers were delivered and no explanation could be gotten from customer service. They refused to cancel order so I'm calling credit card co. Stay away!!

I called Friday morning to have flowers delivered to my daughter for Mother's Day. She is a physically disabled single mom, so I wanted to do something special for her this year since we do not live close to each other. I understood they possibly would not be delivered Friday, which was fine. I was told they would be delivered Saturday, so the expectation was set. They were NOT delivered Saturday. I started tracking my order via email Saturday after noon and NEVER received a reply, phone call or text as to the status. I called and waited on hold for quite some time and was finally able to speak with a human. I was told they were looking into and would call or email me as to the status. Never happened.

I ordered flowers online for my mother for Mother's Day. She doesn't live in the same part of the country as I do so I was looking for a florist in her area and appeared to have found one through an internet search. I chose an arrangement off of their website and it was guaranteed to be there in the next two days. I got an email from the florist two days later that the flowers wouldn't be delivered in time for Mother's Day and would in fact be delivered the day after Mother's Day. I called them to complain and they said that the email was in error and that the arrangement would in fact be delivered by Mother's Day. So I received an email on Mother's Day saying that they had run out of flowers for the arrangement!! Are you kidding me? What florist runs out of flowers?

This outfit is terrible. I paid more than $50 to deliver flowers on the Saturday prior to Mother's Day, because I figured Sunday might be busy. That is what they promised, and they not only failed to deliver on the Saturday before, they didn't even deliver on the Sunday of Mother's Day. When I called to complain, they claim that their terms of service entitle them to "flex delivery," which means my mom just doesn't get her flowers until they have time. They claim to be local (in my case, Glen Allen, Virginia). They are not. They pretend to be local so you think you are dealing with a more personal experience than a 1-800 Flowers type operation. This place is a total sham, do not do business with them.

Went to order online. I went through the whole process including credit card after reviewing the charges. After the CC, a new unannounced charge was added ($19.99 "Service Fee") just at the end of the process. Fortunately I stopped and saved myself the pain I keep reading about here. Caveat Emptor, let the buyer beware!

Do not order flowers from this company. It's a total scam. We found something on their website that we thought would be beautiful to send to my mother-in-law. She sent a picture of what she received. Was nothing like what we picked out. We will not order anything from this company ever again. I'm just hoping that somebody will read this and they will find a different place to order flowers from.

Horrible I ordered the Deluxe Grade Designer Choice. My mom received a mix bouquet of roses. I paid for a mix bouquet of flowers. If I wanted the mixed roses it would have cost less. They were shoved in a vase and not arranged very well. Contacted them and they said I got what I ordered. Am furious. Will never do business again with them.

DO NOT BUY FROM AVAS FLOWERS. My daughter ordered flowers for me for Mother's Day and was told they would be delivered Saturday, the day before Mother's Day. Avas called her Saturday and told her they would not be delivered until Monday. She then cancelled due to the flowers being delivered after Mother's Day but they charged her a service fee of $12.97 for their time. How can you charge a service fee when Avas couldn't deliver on time for the holiday after it was promised? I was told by the Avas agent that when they placed the order with the local florist they were already booked and couldn't deliver. My daughter lives in another state and was disappointed that the flowers would not arrive on time and there was no time to send another gift. It's a scam taking money for no service or goods!

The flowers aren't local. That's the first lie. The second is that they don't tell you when you order the flowers that they won't be delivered on time. They give you one of two dates and then AFTER you pay, there's small print that states that the date of delivery isn't guaranteed. THEN...just like clockwork, on Saturday before Mother's Day, the day of the original delivery, an email comes saying the delivery isn't happening on either of the days on the original order. Sent an email requesting a return call. Never got it. Asked for different flowers that could be delivered. No answer. So called customer service and waited and waited and waited and then was hung up on...twice. To this point, there is no resolution. No flowers.

When I placed my order on 5/10 for flower delivery, the delivery date was confirmed online as one of two days. When I paid and got the invoice, it stated a delivery date of 4 days later quoting it was my "preferred delivery date." I never chose that date nor at any time during the purchase did it state this might be the case. I called to cancel the order and the representative first told me they can cancel the order but cannot refund the $19.99 handling fee.

I ordered flowers for Mother's Day with a guaranteed delivery before Mother's Day yet late that night was told flowers could not be delivered Mother's Day but would be delivered the following week. Called to cancel and had to deal with a rep in India who refused to cancel the order because it was a "Mothers Day Order". This company misleads online leading consumers they are locally located when the company is actually in New Jersey and service representatives are in India.

I ordered flowers for my mom on May 10th and later that evening received an email that I did not see until the next morning indicating that the selected flowers were not available and an alternate would not be sent out until May 14th. Mind you this order was for Mother's Day on May 12th. So I called to inquire about a replacement and it was indicated that it wasn't the fact that the flower was not available it was just that they were so backed up, they would not be able to deliver it until two days after the "Flexible" Delivery date. I asked that they cancel my order so that I could purchase flowers somewhere else to ensure my mom got her's on Mother's Day... I paid a total of $80.98 for the flower ($62.99 plus a service handling fee of $18 - Same Day Flower Delivery).

I made sure to do my research and find a place that worked with a local florist in my mom's hometown. I paid for the extra large bouquet and I’m lucky if she got a medium bouquet. I asked that they send me a picture of what they are actually sending and they didn’t. My mom did. I’m very underwhelmed. Tried to contact customer service with no call or email back. Won’t use again.

ZERO stars if I could. Ordered a Mothers Day Bouquet with a balloon and card for $85 to be delivered on Saturday. Got a text message saying it was delivered early which was great. Mom sends me pictures and it's about 11 red roses w/ no card or balloon and they are wilted and sad. I call up customer service and they gave me an itemized receipt saying I ordered "18 roses." that cost $90. First off, my CC was charged $85 and now this receipt says $90 so I know they changed my order. When I told the rep that, they said, "Well we called and you didn't pick up and changed your order." REALLY? I could have gotten 11 roses from Walmart for about $20. Refuse to give me a refund. These people are terrible, PLEASE DONT BUY FROM THEM. THEY WILL CHANGE YOUR ORDER ON YOU AND NOT FULFILL WHAT YOU BUY.

The absolute worst company I've ever, ever, ever, ever come across and unfortunately given my money to for a product/service. Every. Single. Person I've spoken to within customer service is a moron. There's no other way to sugarcoat or be diplomatic about it. Every. Single. Last one of them. In fact, this company should be called "Idiot's Flowers" not "Ava's Flowers." No wonder they have an "F" and 1,466 complaints filed on Better Business Bureau. How are they still conducting business is mind-boggling. They don't allow reviews to be posted on their Facebook page. Geee...wonder why. They have 1,513 reviews and complaints on ConsumerAffairs. 548 one-star reviews on Yelp. You do the math.

I placed an order for a flower arrangement on the Avas flowers website. The experience was fine, until the system added $19.99 on the final price that was previously undisclosed. I cancelled the order, and am waiting on the refund.

I ordered a potted living Azalea for mothers day. They delivered a blue Geranium. The pop up on google says they are local, they are not. They are call center just like FTD for 1-800-flowers, with worse customer service. They do not have quality control and the customer service is more of a firewall. They do not deliver what they sell or show you. I paid 130.00 with service charges for a flower that would cost about 25 delivered!

I ordered flowers for a friends father who just passed away. Same day delivery was expected. 3 days later still no delivery. The excuse, the name for the recipient was not on the card. Well the funeral home only had one wake going on that day. Maybe an educated guess would have worked...

We ordered a specific bouquet of yellow daffodils to be delivered today. They were unable to provide them or any yellow flowers, and only offered to deliver a bouquet of their choice tomorrow. Unacceptable! When we asked for a full refund, they refused, even though they were not able to provide the service they promised. They said the would be keeping a $17+ service charge. DO NOT USE THESE PEOPLE!

I ordered a Mother's Day Bouquet online to be delivered the next day. It was delivered next day but not by the florist I thought I was ordering from, rather a florist 20 miles away from the delivery address and it arrived very thin, with several broken flower stems which fell of the same night. I contacted customer service who requested that I send a picture, which I did and they came back with the arrangement met their specifications. Come to find out, that website operates under local florists names and you are not actually ordering from the local florist that you think you are. I spend $75 for a $15 bouquet that looks as if it was picked up at the local Walmart.

I ordered flowers for a birthday gift and they were not delivered as promised. Originally there was a one day delay and then they didnt arrive on the second day. The email I received stated they would arrive on my requested date which was not true. I tried to cancel the order once I found out that they were not arriving on the second day and was told I could not. I would of used someone else to ensure the gift arrived on time.

I ordered flowers for my daughter in law's bday, was promised they would be delivered to her work between 2-4 on the delivery date. They were not delivered, I called customer service and was told the flowers for Michael (her name is Michelle) were not delivered due to an error on the part of the person taking the order. Beings it was the weekend I had to wait until Mon for resolution. I corrected the name several times to each person I spoke to. Come Monday I requested they deliver the flowers to her at home instead of work, Ha they took them to her work and because they asked for Michael, they were told no Michael worked there. Once again another phone call to customer service, so on Tues the flowers were delivered 4 days late and guess what? They were not what I ordered. I have requested a full refund several times and they refunded me 10%. The flowers I ordered for 49.99 were replaced by an arrangement that was worth about $25.

I was assured that a basket with wild looking flowers would be no problem. I had waited. Found out they were delivered the next day. I called the florist to find out that Avas Flowers are not remotely tied to them. They basically hijacked the business. The florist got the order after 4 pm. She called them. They said that a vase with flowers the next day would be fine. No reason to order a MAY BASKET. THE WORST PART is 5 calls to Avas customer service and they say they will not do anything about it.

I had the worst customer experience of my life! I sent my sister some flowers to her job for her birthday and they arrived dead and the note that I has sent with the flowers was scribbled on a small piece of paper by hand with horrible handwriting and they pasted the handwritten note to a card! Are you serious!?! I sent them pictures of the dead flowers and note with the hand scribbled message and I told them how upset I was and they still try to defend their case and say that it was beautiful even though I sent them pictures of the dead flowers! Incredible experience!

Worst company, they don't care. They just take your money and send you crap. When you try to talk to someone they don't want to help. And good luck on getting your money back, it will not happen. I ordered a corsage and boutonniere set, I even sent them a pictured of what I wanted, they said, "Oh sure we can make that," what I got was not even close to what I ordered and the flower on it was wilted. Had to run around trying to find another flower shop that could me within an hour because my son's Prom was that afternoon. Emailed, called, send them the pictures of what I got and they will not refund me or nothing. I could not talk to a supervisor or anyone that would do anything. I hope no one ever uses this company, they should not be in business.

We had accumulated $82 in points with Avas and they were happy to email us that we had points to use. Less than 7 months later we tried to use them but were told the points were expired. No notice. No email saying use your points before they expire. No proof there was even an expiration date. Very disreputable company. AVOID.

I sent flowers to my aunt in Florida and what I ordered and what she received were very different. Flower pods not open, wrong flowers and the arrangement appeared to be dead. Won't refund or replace, just blew me off. They have a Facebook page as well with similar reviews from others. Beware. Do not buy from unless you want to throw your money away.

I am not sure how many people get ripped off by Avas Flowers. I ordered a plant arrangement with flowers in it. I even upgrade to the Premium size. I included a mylar balloon and paid for extra card. Total was $91.87. What my cousin received was a tiny rose bush looking plant that looked like something you would get for $10 at the grocery store or Walmart. It even arrived 3 days late and not delivered by a florist but they actually put it in a box and shipped with UPS!!!! What kind of florist is this! I contacted the company and they said because it was over 24 hrs since she received it, they cannot ship out the correct arrangement due to company policy nor can they give me a full refund.

Ordered flowers for my mother's birthday. The customer service rep told me they came with a vase. They were not delivered properly. Actually laid on the ground at her front doorstep in clear cellophane wrap, flowers looked not fresh and no vase. No one was there to receive and they laid them on the ground in the heat. Additionally, I had been trying for a day and a half to get them to contact the designer responsible for delivery and change the delivery date as there was an emergency which required my mother to be out of state.

I ordered flowers for someone's birthday. They were scheduled for delivery the next day by 4 pm. They were not. I looked online and it stated they were delivered. I called them and they stated that it was mistakenly marked as delivered. They never showed. I called the next day. They talked me into keeping the order when they told me they would discount it and have there in a couple hours. Again they did not show. I called to cancel. They gave me a hard time until I told them I was going to look into having them investigated for wire fraud. Do not do business with this company. They are a joke.

I tried to order an orchid for a funeral online. The website froze up on me and I had to call customer service. I should have just went to the local grocery store and got them myself. Long story short, the guy told me he would give me a better price than I could get online and he didn’t. They actually charged me an additional $18.93 more and I’m unsure what that “service charge” was for. It wasn’t for their outstanding service! He couldn’t understand English and the sympathy card that I paid an addition $4 for was wrong.

I contacted Avas Flowers and the representative told me that they were a local florist, which was the first lie. I placed an order for an arrangement to be sent to my nephew's funeral and noticed almost immediately that it was entered wrong. I called back to bring to their attention the mistake and the young lady pretended to change the order but did not. They immediately charged my credit card. When they failed to provide me a confirmation I knew something was wrong. I called back and spoke with Nelson, who placed me on hold to correct the order however he only submitted the order again, incorrectly! I was so angry that I called back to cancel the order but was hung up on.

My sister ordered a flower arrangement for my 70th birthday yesterday. Upon the delivery the flowers were not what my sister ordered and therefore she called them to complain that sunflowers were not at all in this arrangement which is my favorite flower. When she called yesterday after speaking to three people and getting tossed around finally someone takes the call and the complaint! She told them that when she ordered the flowers that she definitely needed sunflowers and the arrangement and a person named Alec said that they did and she said, "Please be aware that I need sunflowers and the arrangement" or she was not ordering. She was guaranteed that the sunflowers would be in the arrangement.

I ordered an arrangement to be delivered for a friend's birthday, I chose one that had vibrant colors with multiple types of flowers. My friend received a arrangement of pastel Roses horribly arranged in a vase. I emailed customer service and they said it was an acceptable substitution. I was completely embarrassed when my friend sent me a picture of the flowers she received. Do not order from this website!

I was just informed my flowers I ordered the day prior are not getting delivered because they were too late in requesting a different flower replacement. I explained this was the second time they’ve ruined a delivery date. I want my money back. She tried to say I can get partial back. Then tried to give me a credit. I said, "No! This is your ** up. I want a full refund and my order cancelled." I’m never using them again. They’ve ruined two moments for me. Don’t even think you can call customer service for help. You’ll get a non Spanish speaking operator who then tries to call the florist as a third party. Terrible terrible middle man service. The worst.

Not only was the size of the bouquet misrepresented, it looked like it had been made in 5 minutes AND they left my son's name off the card! More than disappointed and frustrated. Customer service is a joke! Said bouquet fell into their guidelines. DO NOT USE THIS COMPANY! You will be disappointed.

Ordered an arrangement for our anniversary yesterday. Was delivered on time and went smooth till my wife sent me a picture of it. Looks nothing like the picture! Less flowers, wrong colors and baby's breath filler taking up easily 60% of the arrangement!!! I’m glad my wife was happy (doesn't know anything about flowers) but I was furious. Called them today to inform them of the shortage here, at the least I expected them to take the photo of the arrangement and make a new one! But no, 10% refund...that's it!!! Never let me send the photo, wouldn't take it. I spoke to the "manager", unbelievably rude, wouldn't let me speak, couldn't finish a sentence with her at all.

Please do not buy from Avas Flowers. They substituted my order of Light Pink roses with white in them to a very dark Hot Pink rose. I ordered then at 9:07 am and they delivered them at 5:06 pm that day. Even though the florist is literally 1/2 a mile down the street form the delivery address. I complained and they said they were allowed to substitute and they would do nothing. This was my first time ordering from them. I actually thought I was ordering from a local, florist. Not!! Also the roses were advertised at 59.99. When I was done with deliver charges and "Special Handling" chargers.. What a joke. The order came to $105.00. Buyer beware.

Ahhh… Avas Flowers... Avas has a beautiful website that showcases many stunningly beautiful floral arrangements. So I placed an order with Avas on 3.22.2019. (Order #**). Avas Website indicated that they were a "local shop". However, I later learned this is not the case. As I said, I placed an order with Avas on 3.22.2019 and on 3-25, Alexandra (a Manager) was still telling me (via e-mail): "We have contacted our local shop that delivered the flowers, and we are looking for the best resolution for you. We will continue to contact them. We will reach back out to you to work on a resolution."

Ordered Anniversary flowers (red roses and red carnations - 24 stem) and had them delivered same day. Although the delivery was around the time I requested the arrangement was not anywhere as pictured and had two flowers less. I called and reported the issue and now working on a resolution. Paid 112.00 for an arrangement that looks like it should cost 25-30.00. Although my wife was surprised to receive the flowers, they were cheap looking and subpar for what was represented. Thought I had done my research....

Ordered flowers for a work colleague and was very disappointed in the final product. Not to mention, the website said "free delivery" but I was charged $14 for service & handling. I did not find this out until the final processing of my order. I went ahead with it due to time constraints - just wish it wasn't buried. Flowers were loaded with greenery, but not a lot of flower color. Definitely didn't look like the picture. Was shocked that they couldn't even put a ribbon on the vase (such a simple and inexpensive additive). Their response, when I complained, was that it met their standards. Certainly didn't meet mine or the other 40 people in my office. I wished I had taken the time to review other reviews before I ordered. We will not order from them again. Leslie - Maryland.

I wish I would have read reviews before using Avas Flowers because those alone would have deterred me. The display I ordered and paid $70.00 for was underwhelming to say the least and not at all what was represented online. Customer service was unapologetic and stopped responding pretty quickly; there was no effort to resolve the issue or correct their mistake. I was unbelievably disappointed and embarrassed with the gift my mother received for her birthday. Get more for your money by going to a more professional and caring floral shop.

I wish I could change my answers to the original survey for the following reasons:

Ordered flowers for Easter and they were never delivered. Calling customer support was tenuous at best. Young man was courteous but I could not understand his heavy accent. We ended up spelling words so I could understand. Each question I asked required him putting me on hold (36 minutes total). I was first told that I was past their 24 hour window after delivery to complain. Flowers were not delivered so I cannot comment on the flowers. Around and around we went. I was going to ask for redelivery, but opted for refund. Could not do refund as it was past the 24 hours. Still going in circles. Supervisor had just “stepped into a meeting”. Finally they agreed to refund after they verified flowers were not delivered. So now I am a liar too? Ugh. Will never use them again.

Shame on me for not looking up the reviews on Avas Flowers, I will never ever order flowers from them. I ordered flowers for my daughter's birthday, when she got them it was a very small arrangement and the card inside said Get Well Soon. I gave them a call and they told me they would take care of it the next day. The next day came and went and this went on for 3 more days, then they sent me a email saying they didn't have the flowers that I wanted but that they would deliver them on Monday and they would give me a 15.00 credit for the next time I buy flowers. I emailed them back, told them to shove the flowers and I will be getting a full credit, I had to go though my bank to get it though, will not order from them again.

I ordered flowers online from Avas. When I went to visit my daughter the day after delivery I was totally shocked and embarrassed to see the pitiful arrangement that she received. They looked nothing like the picture and I paid $ 70.00 for 5 half dead flowers. I called the company four times. Each person I spoke to gave me a different email address to send a picture of the flowers. When I entered the email address I was notified that it was not a valid address. This company has a real racket going on. I was never contacted by them and feel like I threw away $70. Please do not order from them. The Better Business Bureau should look into Avas Flowers.

I paid 68 dollars on the website and was charged 100$. The Flowers were not Available and They said they could deliver a different arrangement a day later. The Flowers were wilted and not even close to what I ordered. They will not refund my money. Run From this company as fast as possible.

I ordered a medium vase of flowers on Friday evening before 5:00PM. My friend had surgery on Friday morning. I told the representative that my friend was probably not going to be at LIJ Manhasset in the afternoon and I requested that the flowers be delivered in the morning before noon. I got an email confirmation late in the day on Saturday that the flowers were delivered at 12:35PM. My friend was released at 12:00PM. I called them back to tell Avas Flowers that the flowers were delivered too late and that my friend left the Hospital 35 minutes before they were delivered.

I rarely take the time to post a review of a company or product, but I feel I owe it to potential customers of Avas Flowers to put out a warning to BEWARE!! I ordered a special sweet pea arrangement one week ahead of delivery to my sister for her 80th b'day. I was assured that the flowers could be located for the delivery. I should have known there was trouble ahead when both my e-mail address AND my home address were missing information... first clue! I called the company and got both corrected immediately.

I ordered flowers for a friend who lost his mother. The flowers did not get delivered before the funeral like they were supposed to. When I called I was told they would be there the next day by 1 pm. They did not arrive until two days after that! My friend works offshore and I stressed that to them and they assured me they would be delivered on Tuesday. He is now gone to work for a few weeks and cannot get his plant. I am furious!!!! I will never ever order another thing from Avas Flowers!

My wife and I were looking to surprise my sister for Easter. I called Avas and spoke to a lady and she states that they were local to the town in Maine close to her. I ordered online on April 19th the arrangement and the HANDLING FEES totaled over 100.00 dollars. They guaranteed me it would be delivered on Sat. 4-21-19. I get an email stating that they are sorry but they cannot deliver due to not having the arrangement that we ordered. They said in the email that they could deliver on 4-23-19. IU called Easter Sunday at 9 a.m. and spoke to a guy named AL. Al kept me on the phone trying to save the order, I finally hung up on them and called my credit card bank and disputed any charges from these RIP OFFS. DO NOT GET SCAMMED BY THESE LIARS.

The Company is the ABSOLUTE worst floral company in the entire country. Customer service is not local and can only read from script. Ordered a Spring arrangement for a friend who underwent major surgery. Arrangement arrived that looked like a child put random flowers together. Requested a redelivery as an option from their website. Instead, they want to provide a credit...for a future purchase. Unacceptable on all levels.

If I could give zero stars, I would. I ordered the Pastel Grace & Wonder arrangement for $60 and what was delivered was a bouquet of cheap daisies and 3 pastel roses. The recipient was out of state and I didn't see the arrangement until a few days later. After an hour on the phone with the company & asking multiple times to speak to someone authorized to give a refund, they refused to offer one because I didn't notify them within 24 hours. Also, this is NOT A LOCAL COMPANY. There's no contact name they could give me to write a letter, and they wouldn't disclose the owner of the company.

One failed delivery attempt claiming that no one was home which was a lie - I see this is a common pattern now that I wish I knew about before. Then, four failed attempts to resolve the issue with the customer service. Bottom line - no delivery and no refund. Avoid at all costs!

I bought some expensive flowers, and got delivered cheap roses and wasn't what I ordered, customer service keeps hanging up on me, please look elsewhere, was offer a $10 discount for buying those cheap roses because that's what they had.

I called Avas flowers for an arrangement to be sent to Verona WI. When the salesman came on the phone I asked if this was a local flower shop in Verona. He told me several times that they were in Verona, they delivered to Verona. I ordered an arrangement that was going to be $50.00 plus tax with no shipping charge or delivery charge. He gave me the total and it was going to be $80 and I asked how could that be. There was a service fee for $18.95. I told him I didn't want it for this price to cancel the order. He said he could talk to his manager and he got it down to $66. I said that I didn't want it and thank you and hung up.

I tried Avas Flowers not once but twice and BOTH times the flowers were not delivered. The first time after I called they delivered 2 days later, but the second time they wanted to deliver AFTER the holiday. I spent 3 hours off and on the phone trying to get my money back. I guess I should have checked here before doing business with this company. Do NOT make the same mistake I made, go somewhere else for your flowers.

This company is so obvious in their rip off that it's really comedic. After 5 agents who told stories of not being able to find my gated community (funny, I live in a prominent high rise with no gate), to it's on the way right now, then there was the story that my gated community guard tried to collect $10 to let them in (I live in a high rise). I guess they don't have google, and the last story was that they called the designer, and when I pushed the agent to tell who this mysterious local designer was, admitted that they couldn't get ahold of the unnamed shop or designer, but that they were sure that the people were on the way lol. Most of the agents had a very loud television playing in the background, and one agent had a kid yelling in the background, sketchy.

I purchased flowers for a funeral memorial service in another state and this company called me 3 hours later to state that "the designer" (assuming local florist) required $10 more on my order to come into his florist shop. This after I had paid an EXTRA $20 to deliver during a specific time frame (that had already passed). What??? If I would did not pay the extra $10 they could NOT fulfill the order. They offered a $20 credit towards a future purchase. I would NEVER order from them again!!! Are you kidding. Please don't waste your time at this delivery service. I am so angry and upset that I now cannot have flowers delivered to a family member's memorial.

They took my order with the delivery address and ZIP code for a next day delivery of funeral flowers. It was not until after the time of delivery do I get a call that they do not have any local florist affiliations and now my sister does not have any family flowers for her husband's service. Their computer should have known immediately that they can not deliver to that ZIP code. While I was on hold the recording says they are your local florist. Lies!!! I do not believe that management will ever know that their system is screwed up, but they don’t care because their advertising gets them plenty of orders and so what if a few people get screwed.

I ordered flowers from Avas Flowers yesterday for my cousin's funeral this morning at 10:00 am. They just called at 10:53 am this morning this morning to say they weren't available. Their service is unreliable!!!

Do not order from this company. Avas Flowers has completely wasted my time and money. They delivered EXPIRED food in the gift basket. I emailed pictures of the expired dates. They were so slow to help through email. I called and was given the option to get a new basket and “let us know if any of the goods are expired within 24 hours”. WHAT?! I simply wanted a refund as I didn’t want another one of the cheap, expired, dusty gift baskets. They said they could only do that within 24 hours of delivery WHICH I DID. I wanted to speak to the highest person who could just give me a refund. The customer service “supervisor” said they weren’t there. Then I asked when they would be... They said they don’t work there. (????) After wasting 45 minutes of my life on the phone, I received a store credit. YAY! MORE EXPIRED FOOD. Don’t use them. Bye Felicia’s.

I ordered a beautiful flower arrangement for my aunt with cancer, only given 4 months to live. She received a wilted flower arrangement and did not look like what I ordered. I contacted Avas flowers, they wouldn't resend the arrangement, they only wanted to refund me 10% of my $80.00 I spent with them. I will not EVER USE them. I was devastated my aunt received that. I sent them a picture of what she received.

I ordered flowers today for my sister-in-law's birthday. Their site said local, same day delivery... It also said free delivery but I noticed they charged $15.99 for a "service fee" instead... trickery. I paid it anyway and off my order went for a beautiful basket of yellow and white daisies. An hour later, I get a call from them asking me to pay MORE MONEY to deliver the flowers today or I could keep my order but have it delivered the next day (and then she started to describe some purple Iris??? I WANTED Daisies, that's not even similar!!). I started to complain that it seemed sketchy to be asking me for $5 additional (I know it's not a lot of money, but it's the point), and that it's false advertising and unprofessional to even be calling me about the driver wanting $5 more. She wouldn't budge, so I canceled my order. DO NOT USE THIS COMPANY. Not trustworthy to deliver what you order, for the price you order, when you want it delivered or even what you order.

SCAM! DO NOT USE THIS BUSINESS! I ordered a bouquet of flowers, with a card and balloon, for my mother's birthday, to be delivered same day. The flowers never arrived. The website advertises same day delivery until 7 pm "local time" if your order is placed by 2 pm "local time." I order at noon "local time", and they were not delivered. Not only that, but they tell you 7 pm, yet all the local florists closed at 5 pm. Called the next morning to called the order, since it wasn't even attempted (my stepfather kept my mom home waiting). And they said had to contact the local florist for delivery inquiry, which was closed, as it's a 3hr time difference.

The Anniversary flowers I ordered never showed up. When I finally called after 8:00 pm to try to track them down, they had no good excuse; only that they would try to deliver them the next day. No calls to tell me there are issues; no calls to tell me they are unable to meet the agreement; nothing. Just left me hanging - and totally embarrassed not to have something special for this special day. DO NOT USE THIS COMPANY!

My sister ordered fruit for me since I am home recovering from major surgery. They didn't tell her that they wouldn't leave fruit at the door but left me a message to call them before they could deliver. The number they left me went straight to a message that said their VM box hadn't been set up yet so I couldn't reach them. I had to call the 800# twice before I reached a noisy call center where we had to shout at each other. After being put on hold twice, the excuse they made was to say they had tried to reach me all day but had a wrong number for me. Hmmmm... Then how is it they had left me a message? Anyway, they are supposedly on their way and I will try to use my walker to get to the front door to make sure they just leave the box (I'm not allowed to carry anything). I'll have my caregiver bring it in when she gets here tonight. If their fruit is like their service, it's not going to be worth it anyway.

DO NOT USE AVAS. THEY ARE A SCAM. Was looking for a florist in Catonsville, MD in the 21228 zipcode. Seen the ad for AVAS. Picked out a arrangement. Told them I needed it delivered the next day by 11 am. "Ok. No problem." Well it is the next day. Have called them twice. It is now 1:43 pm and no flowers. Tried to find out what floral shop is doing the arrangement but they will not give me the number. My mother worked in a Floral shop as well as I did. I delivered flowers. I thought it was a local florist. Well it is not now. Please do not use this company. They are crooked and really do not care about your flowers.

Once in a lifetime event spoiled by Avas Flowers. Purchased a nice rose sympathy bouquet for my departed friend... Emailed them a pic of what I received and what was ordered. Then called them... They stated there will be no full refund. I ask the guy on the phone with customer service if he can see the pics that I sent, and he replied, "Yes." I ask him if he can see clearly the 2 pics and replied, "Yes..." I then ask him if they resembled each other in any way and he stated, "NO." I THEN ASK him if he would pay over 100 for the flowers in pic. He replied, "NO." Reviews are very important and I have hopes that no one ever buys from this Avas Flowers.

Don't order from this flora shop. I wish I had read the reviews before I placed my order. $90.00 down the drain....flowers arrived wilted and dying. I tried to work with the company to rectify, but they did not see what we saw.

This place is a joke. I ordered an arrangement for my sister who is in the hospital. It cost me $61 00 and when they delivered the arrangements it was NOTHING like what I ordered. I send them numerous messages and they have no intention to make things right. DO NOT ORDER FROM THIS FLOWER SHOP!!! WHAT A SCAM!!!

My experience was awful. I am so upset you just can't understand. What Ava's Flowers chose to do is beyond despicable and just downright horrible. I paid $102 for pink/ivory Artisan14VX-LX AND paid extra for a full sized greeting card to go with the arrangement. This arrangement I understand might come slightly different due to the flowers available to the florist.

I asked that they deliver tulips to my mom for her birthday. They NEVER arrived. Not only that, they added items to my order that I did not authorize and refused to refund my money. RUDE customer svc.

My order was for 9 sets of 3 clear vases each holding 1 Gerbera Daisy & Baby’s Breath. I paid $489 for the flowers. At the prearranged delivery time, no flowers. 1-hr after delivery time still no flowers. I called Avas. I was told the designer couldn’t be reached & my delivery “was probably” on its way. I asked for the name of the local florist who was delivering for Avas but was told they couldn’t give me that information. Having no choice, I had to scramble around for centerpieces for my event which would start in 3 hours. I went to the store & bought enough to do 9 tables. I spent $434. I want my money back. Stealing is wrong. Scamming is wrong. The things that Avas's does to steal your money probably makes some people cry. I cried. The almost $900 that I had to spend today is going to make my life harder. How do I make up the money that was stolen from me? Nobody should treat another person that way.

Please do not use Avas Flowers. I ordered 2 arrangements for my brother’s funeral. They came late. One Sympathy Wreath was very small and didn’t look like what they advertised on their page, although it was not cheap. A second basket was better, but the ribbon reading “Beloved Uncle, etc.” was written by hand in Magic Marker and had the letters “AMP AND” written in front of my son’s name. What is an AMP? I called from the funeral parlor to complain and the person that answered told me “Oh, I’ve been sick for two days and had to rush the order” - not my problem!! It was humiliating! Considering that other people’s arrangements were beautiful, mine were a huge disappointment. This was for my brother!!!

Avas does not deserve to be in business. I ordered flowers as a 'congratulations' to my daughter who just moved into her new home. The flowers were delivered on time, only to be ant infested. She had to put them outside - not what I intended. To make matters worse, there is no phone number for Avas and no way to reach them. If I could, I would give them no stars - but it's not an option. Do yourself a favor - do not use this company!

Avasflower.com is horrible. They ruined my anniversary surprise. I ordered flower to be delivered to my Fiancee during her work hours. I asked for them to be delivered between the hours of 10am and noon. After the deadline passes I called Avas Flowers to see when they would be delivered and they could not get ahold of the driver. Not only were the flowers not delivered I showed up to her work after the shop had already closed for the the day at 4 pm. I then called asking for a refund and they told me that I would only receive a partial refunded. How is that fair? Not only did I get screwed over, I then was told that I would have to follow up the next day to talk about a possible refund. I would not recommend this company to anyone. Order from somewhere else. Never going to order from them ever again. I have already told all my friends and family about this horrible experience.

Shame on me for not checking on the reviews for this company, BEFORE I placed my order. This Company will be out of business the minute they will have to rely on REPEAT business. Take my word on it. I wasn't sure if I was placing an offshore bet or speaking to someone in their "Customer Service Department". Once I wasn't buying the line they tried to give me on why there was a $17.99 service charge added to the order that wasn't listed on the order, they hung on me. This happened 3 times. They orginally informed me the service charge was for the "care of the flowers" that were being delivered. At least that part was a little humorous. If anyone from the company has the guts to call and want to discuss further please feel free. **. Pleae take my advice and RUN! Unlike your company, I'm not afraid to speak to someone who wants discuss the matter like an adult. Hanging up, what are we 5 ? John **.

Ordered flowers for a grand opening. Assured by person taking my order that they would be delivered in the morning. After 12:00 and they still aren't there. Paid over $100.00. Called customer service to speak with a manager and was told that he was unavailable and couldn't take my call but would return it. Surprise.... No call yet and no flowers delivered. I'll be persistent but I'd advise everyone to be wary. They don't deliver... in more ways than one.

I ordered 2 $250 sympathy wreaths for 2 Line of Duty Deaths in Illinois. I asked for pictures of the final product and had to call repeatedly to remind them that I needed a picture of the wreaths. They then sent me an email stating that they didn't have time to send me a photo and I asked what they could do for me as I order hundred of wreaths a year and have never before been denied a photo. They finally found a photo of a wreath that was a quarter of the size of the advertised wreath and was told it is as close as they could get to it. We also paid $70 more than the price of the advertisement to get a fuller version. I am horrified and they refuse to do anything for us. We are ordering from a National Organization and will NEVER order from this place ever again.

I called Avas Flowers in Trumbull, Connecticut. They lied and said they were local and their family owned business was near my friend’s house. I discussed in detail the floral arrangement I ordered and I referred to a product order on their website. They lied & said they would email a pic of the arrangement before they delivered it. They delivered a hideous cheap, sparse few flowers in an ugly, cheap vase. The arrangement was supposed to be a large centerpiece for a formal dinner. When I arrived to the dinner, I was mortified that my friend would think I would send such a bunch of junk. They have lied in working with my complaint. They did acknowledge that they did not deliver what I ordered. This is a criminal company. DO NOT USE THEM!

I explained that the item I ordered was "Medium size bouquet of type x", I did not get that, and want a full refund. They refuse. I will have to go to my credit card company to follow up.

Beware of AvaFlowers.com. They get 0 stars from me. They take your order, charge your credit card ($72.48), send an e-mail stating the order was delivered and then never deliver the flowers. On March 16 I ordered flowers to be sent. I found out on Sunday (4/7) that the flowers were never received. I called them and they said the most they can do is give me a 10% discount back to my credit card...seriously! They want to refund me $7.24 for a delivery that was never made! I asked them to give me the name of the local florist they used and she told me that for security reasons, they can't tell me. I wonder how many people they have ripped off like this. I am livid!

If I could give Zero stars, I would. Ordered flowers to be delivered the following day. I asked if this was a brick and mortar store, I was told yes. It is not, it's a 1-800-Flowers type of company. Long story short, the flowers were never delivered. Extremely rude customer service. When I asked why the flowers were not delivered, I never received an answer. They offered me a $6.90 refund for a $ 100.00 Bouquet. I should say the price start at $69.99 and ended up costing $100.00. They charge $18.95 for flower handling. Do not use this company. A simple flower delivery became a huge hassle. I spent close to 2 hours on the phone try to get a refund for flowers that were never delivered. Horrible experience and poor excuse for a business.

Ordered bouquet by phone. Asked about the difference between the $42 and $52 bouquet and was told the extra $10 would get you an extra 20 flowers. I said ok and then he told me the total was $81. I asked why and he said there was an $18.95 delivery fee. I asked why the ad said free delivery, and he said it was a charge for proper handling. Like an idiot I said ok and paid the $81. When we got to NC my Mom had a little $42 bouquet with around 20 flowers in it. Got back to Mi and called to at least get $10 back. They even had a phone menu option for refunds. After a lot of hassle they said they would send a refund. They refunded $5.99 because I didn't call within 48 hours. I'll let the credit card company dispute the charge. I spent over an hour on the phone with the idiots.

I ordered flowers to be delivered to my daughter on her birthday. I thought it was a local florist, not a 1-800 number. The flowers were not delivered in the time frame I requested, so I called and the customer service representative was not helpful and just kept telling me to not worry. Not sure why since they still haven't delivered them. When would I worry? Ridiculous. This is not rocket science, just a simple flower delivery. That shouldn't be difficult. I wish I had researched them better before I ordered. So they ruined my gift to my daughter. This is an issue that can't be made okay.

This is a terrible company. I ordered flowers for my sister’s 60th birthday several days in advance. On the day of her birthday they informed me that they did not have the flowers I had chosen and were going to substitute other flowers. Later, they called me (several hours after the flowers were supposed to have been delivered) and said their truck had broken down and they could not deliver. Do not use this company.

I called at 9:15 am on the Friday before my son’s senior Prom to order a corsage. They took my order, went over colors and styles, and charged my credit card. At 4:45 pm, they called and told me the sales associate had made a mistake, that they don’t do corsages anymore. Granted, my son left the purchase of the corsage a little late, but this place took my order and my money and gave me a confirmation number, then waited the entire day, until the time that any other florist I might try would be closing, to let me know the corsage wasn’t happening. The night before Prom. They offered me a plant. Seriously, they asked if I wanted a plant or another arrangement. I hung up. Then they called me back to ask if I wanted a store credit against a future purchase or a refund. What, did they think I was actually going to buy something from them ever again? Don’t trust them.

[I'm posting the following on every website I can find that reviews Avas.] Do NOT buy here. Rip off. In my case, besides doubling the advertised price for a smaller bouquet than I'd ordered, they did not deliver the next day as their website promises. (They offered to do so for - wait for it - a higher price. I declined.) As compensation for the 3-day late delivery, they promised to upgrade the order. They didn't do that either. What arrived instead was a small boring group of flowers. "Arrived" means it was left in the back door of a snowy Rocky Moutain home. I called to complain. The rep would not resend. Instead, he offered me a discount. Uh huh. So does the Avas website, and that's - forgive the pun - a crock. Now I'm on interminable hold to complain to a supervisor.... I rate Avas a one, the lowest option offered on this form. Would that there were a zero option. c.: contact@avas.com plus every website I can find that reviews Avas.

The delivery I received was unsatisfactory. Not only was it not as advertised, its floral design looked poor. When I called in to inquire why I had spent 90 dollars on this travesty, they insulted me as a customer and wouldn’t even try to help me. This was a birthday gift for my mother and it was turned into a joke. The price wasn’t an issue, but I expect what I am promised and what I got was a random arrangement that didn’t even fill the vase it came in. I requested refund and they offered me $10 store credit. I am extremely disappointed and will not order from them in the future. I would like to give them big ZERO rating. A horrible company.

I ordered flowers for my mother on Valentine's Day and they were not delivered on the 14th (which was fine), however, when the company called my mother about delivery on the 15th, she told them she would be out of town so she would not be able to receive the flowers until Monday. The flowers were never delivered and Ava's flowers won't return any phone calls or emails. It is now April 5, and I have only received 50% back from Ava's Flowers. They are claiming that the recipient "rejected" the order and that I still have to pay for the goods and attempted delivery. I have had to get my bank involved. DO NOT recommend, this has been a huge inconvenience.

I ordered a My Sun, Moon, and Stars arrangement from Avas Flowers for my 95-year-old grandmother who has been in the hospital out of state. I paid for the arrangement "as shown" in the website photo and did not receive anything close to what was shown. My aunt sent me a photo of what was delivered because she felt it did not match the description of what I told her was sent. I emailed customer service for Avas Flowers immediately and included photos of the arrangement. I requested a replacement arrangement that matched what I ordered, I believed that was a reasonable request. They denied my request and gave me a 10% refund instead. I did not want a refund and I communicated that to the customer service agent. I asked them to deliver the correct arrangement and have received no further communication. I am extremely disappointed and will not do business with them in the future. Do NOT order flowers from Avas Flowers.

I WOULD PREFER TO GIVE THEM A ZERO RATING, BUT DIDN'T HAVE A CHOICE. Avas Flower is a complete RIP OFF, so I guess I am not surprised to see the many disappointed and frustrated customers who have voiced their opinions on this website. I ordered a very nice bouquet of assorted flowers (which included lilies, carnations, roses, etc. ), what I received was a phone call stating that they could not deliver on time nor were they able to deliver what I had ordered. As a substitute, I was promised two dozen roses arranged beautifully in an assortment of greenery. What my mother-in-law received (I have photo), was roses dropped into a vase with no attempt at an arrangement or making it look eye appealing.

A horrible company. It’s a chop shop that will rip you off!! Don’t order from them!! They ripped me off. After failing to deliver the flowers, they refused to give me a full refund. Incompetent!! Their customer service department works overtime to handle all the complaints received. It’s also impossible to contact their corporate offices to file complaints up the chain of command. Do not order flowers from this company.

If only I had seen these countless bad reviews before I ordered. For what the delivered looked nothing like the $150 arrangement I ordered. Looked more like a $25 grocery store bundle. And when I called to complain, their call center person was extremely rude. I even emailed her a side-by-side photo of what I ordered on their website and what was actually delivered. She insisted they were acceptably comparable. Hardly! DO NOT USE THIS BUSINESS—MAJOR SCAM!!

I ordered flowers for my mom’s birthday over a week ago and was informed on the day they were to be delivered that they were unable to do so. They also did not have the arrangement I requested and offered an inferior substitution. They offered only $10 off. Since they waited until the day of her birthday, I was unable to choose another company. I am extremely disappointed in this company and will never use them again.

I live in Gold Beach, OR and shopped online for birthday flowers to be delivered to my daughter-in-law in Charles Town, WV. Avas advertises "Same Day Delivery Available" and that they were the #1 florist in Charles Town. Imagine my surprise [after I had ordered online Friday 03/29/19 for a delivery on Monday 04/01/19] to discover on Monday that the local Avas flower shop was closed on Mondays and the birthday flowers I ordered would not be delivered until Tuesday 04/02/19.

I placed a phone order for a medium sized bouquet for my daughter's birthday. In the description it stated that it was stargazer lilies with a backdrop of seasonal flowers. The seasonal flowers were un-named. I asked the person taking my order specifically if there would be stargazer lilies as these were my daughter's favorite. I was assured that the bouquet would be stargazer lilies as in the photo and description. Satisfied with the response I paid $65.69. My daughter sent a photo of the surprise bouquet I sent her. We were both surprised. There wasn't a stargazer lily in it. In fact the whole thing was pale pink with greenery. It didn't even resemble what I ordered.

Not enough space to write the details of this horrible experience. I ordered flowers to be delivered to my daughter in the hospital on 3/28. Avas sent an email saying they were delivered. Today is 4/1, not delivered. Five phone calls, 7 emails, inarticulate runaround. In my 72 years on this planet, I have never had such a mishandled mess with anybody! These people should be fined & permanently shut down. My family has been so stressed by this! Buyer beware! Terrible company!

I paid $85 for a lg springtime flower arrangement to be delivered same day to a local hospital. I received a text confirmation that it was delivered but it did not arrive. I called the company 3 times and was told each time they would contact the designer then call me back. I never got a callback. The flowers did finally arrive 2 days late and was the ugliest arrangement I have seen. The bouquet was very small and most of the flowers were wilted and/or brown and dried. The vase was full of leaves and sediment at the bottom. I called again for a refund and was told they would have to call me back after they spoke to the designer. They would not provide the designer's info and thus far... no callback. I would not recommend this company to anyone, ever.

I received this bouquet in 24 hours. The flowers were in no water at all. It said to put them into water with flower food. There was no flower food. The flowers are basically dead, droopy to the point of no return. Makes me mad that a lot of money was paid for me to have these flowers and they could be so careless in the way they were shipped.

We ordered the Angel bouquet for 67.99 and received which was mostly Daises her favorite flower and received a Kroger arrangement with a Kroger tag of Roses (which she is allergic to) and Eucalyptus. It in no way looked like what we ordered (we have pictures). It was delivered by Uber Eats.

3/26 Ordered flowers for deliver same day as advertisement indicates. No delivery. Called next day. Said I would get a credit and they would deliver. I said forget it. No one would be home. I gave them the number again and said to call. They kept me on hold for 13 minutes and never came back on. Day three they showed up and delivered some flowers with no card. I placed a comment on their comment area. Day four I get a an email that they were sorry I was not happy (hardly) and would give me a $20 certificate for my next order. That won't happen. Totally disappointed.

Do NOT purchase from here. Ordered flowers and the recipient did not get what was ordered and what I paid for. The flowers were delivered late and were already dying when she received them! Complete waste of money and they do not stand by their product!

A bouquet of flowers were delivered on time. However what was delivered was not what I ordered. It was long stem with some yellow and some white with lots of greenery. I ordered the Dreaming of Tuscany with multi spring colors and flowers. Also, it was supposed to come with a ribbon and did not. Online the $42.99 bouquet cost me over $80.00 and I only added a $3.99 card. I am outraged and hope this company knows that my bad review will go a lot farther than any others' review.

They have a website that takes orders for cities all over the country, but in my case don't even have a florist in my city! Rather than admitting this up-front, they delayed my order for days claiming "unforeseen circumstances". Finally, after my partner's birthday had come and gone, they admit they don't actually have a florist in my area. They then offer to send flowers in the mail! I have asked for a full refund and have yet to receive it. So for $70 I had the pleasure of spending about an hour on the phone with them over the span of 4 phone calls, plus about a dozen emails back and forth. Avoid this scam company! They should be sued for false advertising.

I checked the website and then called. The price when calling is significantly higher than the online price. I, stupidly, placed the order and then checked the reviews. Contacting them is next to impossible for anything other than placing an order. Took two days to finally resolve the issue and get the order canceled. They desperately wanted my order and offered an upgrade and then store credit with a 20% increase. I said I never wanted to deal with them again, I just want a refund. After being on hold for another 15 minutes they say I've been refunded. Waiting to see the results of that. Do your research first.

On 2/11/19 I placed an order for my niece’s birthday; cost $73.51. From their fraudulent website, I ordered “artist design; pink and green delight.” I was at a disadvantage because I live in North Carolina and she lives in Atlanta. So, I believed them when they promised the design would be fresh and pretty. What they delivered was anything but a pretty artist design. They delivered leftover broken, faded, and browned scraps of flowers that were packed in a glass vase. My niece sent me a pic of the floral MESS. I was appalled!

Using the website of Avas Flowers I ordered same-day delivery of birthday flowers in College Station, TX around noon. Then at 5:25pm I received an email saying "Order Delivered" but in the body of the email was the message, "Our system indicates that your order has been reported as successfully delivered! ACTUAL DELIVERY DATE: 03/27. ACTUAL DELIVERY TIME: 05:25 PM. This item was attempted; however, this was brought back to the store. Please send additional $15 for re-delivery." This is a deceptive trade practice to try to extort additional money in order to re-attempt delivery, rather than simply leaving the product on the doorstep as would be customary.

My friend ordered a Peace Lily basket for my sister’s funeral service. Avas Flowers advertises same day delivery; the arrangement was ordered two days in advance and still did not arrive in time for the funeral service! Later that afternoon I went back to the funeral home to collect the arrangements etc. and was told by the funeral director that after the service was over and everyone had left, the arrangement was delivered by Avas Flowers. When my friend phoned to try to get an adjustment on her cost of the floral order, they were very rude, didn’t call her back for days and finally only offered a $15 gift card toward another purchase, and that’s on an order that cost nearly $100, are you kidding me, these people are a joke, unprofessional and should be put out of business! DO NOT EVER ORDER FROM AVAS FLOWERS!

I had almost the exact same issues as Susan of Buford, GA (Verified Reviewer) who posted on this site today: March 26, 2019. I liked the Floral Harmony Bouquet for someone who just returned from the hospital. The bouquet shown as identified as the medium size, they also have a "Large: and "LUXURY GRADE" sizes. I ordered the largest they have the "LUXURY GRADE" size which cost nearly $96.

On 3/26/2019 I called Avas to order flowers for my mother. I spoke with a Gentleman named Angel who was nice and did a good job processing the request. We came up with a floral design and price with delivery which he stated would be done within 2 hours and I paid for the transaction. Unfortunately at 4:00, 3 hours later I was called and they attempted to force me to pay an additional $16.00 because they couldn’t use their usual delivery company. Obviously, I canceled the transaction and placed the order with a different floral provider.

I ordered a LARGE bouquet (given choice of S-M-L-XL) and paid nearly $100 for it. I just happened to be at the house where they were delivered later that week and was horrified to see what had been delivered. The worst part is that the person who received them was too polite to question what arrived. It was embarrassing, at best. What was delivered was a small version, at best, and the flowers were old and stale. I have photos to back this up. I called avasflowers.net the next day and was told I only have 24 hours to report a problem and we were past that. They refused to do anything. After going back and forth with customer service for a couple days, they finally gave me a $15 credit towards future flowers. Which is a joke because I would have to be insane to ever order from them again. Run, and run fast. Don't give them a dime of your money!

It started on a Sunday morning. My dad lost his mom, I called to see if they could deliver flowers same day. I was told that they could do that. Purchased the flowers. Got an email letting me know that my order was scheduled for delivery. As the day went on, no delivery confirmation. Later in the evening I received an email stating that the delivery did not happen, the driver did not update and was asked to call or email regarding this matter. Monday morning I phoned to check the status of the order and was told that they flower shop did not deliver on Sundays. Well that would have been nice to know... and why the email that my order was scheduled for delivery?? The order is now scheduled for Monday.

Avas Flowers delivered flowers to the billing address instead of the delivery address. Called 4 times to get this rectified and they were incredibly rude and blamed it on me for confusing the billing address with the delivery address. The Avas Flowers website defaulted to Hudson, WI and the billing address is in New Hampshire. I would have had to purposely changed and really screw this up in order to change the town, state, and zip code to my own. Horrible horrible customer service experience so do yourself a favor and avoid Avas Flowers at all costs!!

I ordered flowers for Valentine's Day. They weren't delivered, and when I tried to call I was on hold for 30 minutes with no answer. I haven't received any answers to emails either. I had to file a credit card dispute. It's over two months later, and they responded to the credit card company saying they were delivered. They still didn't provide proof.

As others have said, I would rate Avas a zero if it was an option. On 3/14/19 I performed an online search for a local florist in my son's town in Connecticut. Avas Flowers came up and I ordered a yucca plant and birthday balloon for his fiancé. A hyacinth plant without a balloon was delivered. Call #1 - a correction was to be sent; call #2 - I would receive a call back with a resolution as no replacement was received; call #3 - if they cannot fix, I will be refunded; call #4 hung up on; calls 5 and 6 were requests for a return call that was never received.

Thought I was ordering from a local florist. Got highjacked by Avas. Ordered what I thought was a beautiful vase of spring flowers for my Mom in Maine. What I got was a small vase of tulips. Sent an e-mail telling them I was not happy with what they sent, and they said "we sent you an e-mail, we were very busy and substitutions would be made" Fine I get that, but a handful of Tulips, sorry that was not $40.00 worth of tulips plus $16 delivery. Basically their e-mail was too bad, we gave you an upgrade to tulips. Wow if that was the upgrade, I would hate to see what they send out normally. Next time I will make sure I am ordering from a local business.

One star because they do not let you give ZERO Terrible experience. I hope people read these reviews before they order!!! Don’t waste your money here. Order was delayed, TOTALLY wrong flowers, and they didn’t include the card that was suppose to have the message. My mom calls me from another state saying someone anonymously delivered her flowers... So that ruined the special moment for me because I had to tell her “oh it was me”. And to top it off customer service does not respond to your needs/concerns. Highly do not recommend.

My grandmother was in the hospital in Indianapolis where I ordered flowers to be delivered the next day. Upon delivery on that afternoon she was moved to hospice where she never received the flowers after specific instructions were given to room number and Ward and that they needed to be delivered in the morning. My grandmother never received the $60 bouquet of flowers and because the company says that they were delivered to a hospital, not necessarily the ward that she was in, and since they received a signature there was nothing they would do for me about it. They did not offer me a refund, they did not offer to send another bouquet to the correct address, all they cared about was that it was delivered to a address and was signed by a person, not my grandmother or family members, and told me I was out $60.

My aunt lives in a different state, she wasn’t feeling well and I had used this company before and it wasn’t terrible so I decided to use them again to send her some flowers as a “get well”. I ordered on 3/20 @ 2:30 in the afternoon for them to be delivered on 3/21. 12 o’clock rolls around on 3/21 still haven’t heard anything about delivery. I call. They say they are on the truck. Should be delivered to her within an hour, okay no problem. 2:00 o’clock rolls around, still nothing. I call back. They assure me again she should be getting them any moment. Still nothing at 3:00. Call back, assured me on their way to her place of employment.

I ordered two separate arrangements to be delivered. Both were a HUGE DISAPPOINTMENT! Flowers delivered were not an arrangement, but flowers bunches together. What was delivered was nothing like the picture that I ordered from online... Not the same flowers, colors, or feel. It was so embarrassing. I would have been better off to not send anything. I spent a lot of money to send what I thought would be a beautiful arrangement. It was definitely awful.

I ordered a balloon bouquet two days before delivery 3/19/2019. I requested that it be delivered as early possible in the morning as the recipient was leaving work early. I also called the day before delivery to confirm the early delivery. I was told it would be delivered first thing in the morning 3/21/2019. I called again just now on 3/21 because it still has not been delivered. It is now 12:45pm. I was told it would be delivered "soon". The customer service rep did not even address the fact that it should be been delivered this morning. The recipient has left work and will not get the arrangement now. I normally use Harry's Famous Flowers in Orlando but Avas has the balloon bouquets so I used them. Never again. I wasted almost $80.00 and my gift was a waste of time. So disappointed.

I have ordered flowers for our anniversary to deliver them to my husband. I made order on phone and they confirmed me that they would deliver within the same day. The order costed $75. Later, I received a email saying that they cannot deliver on the same day. When I called them back, they said me that they cannot refund whole money and can only give $50 back though it was their fault. They have disappointed me by not delivering on our anniversary and along with that they said that they would refund only $50. Never, ever order from them again.

I've used Avas Flowers for the past 3 years and had no issues until this past Valentine's Day. I ordered an arrangement with a mylar balloon for Valentine's Day for my wife to be delivered to her office. I placed an order online on Feb. 9th, 2019 at 2:22pm - which I believed was more than sufficient time to place the order and have it delivered on time, and this was also sufficient time in case there was an issue with the order or to determine if it could be delivered. The order was never delivered, and I was also never contacted by Avas regarding their inability to be delivered. I sent 4 messages using their "Contact Us" page, and each time it said "we received your message and will be contacting you shortly" - WHICH NEVER HAPPENED!!! This was an order totaling $82.47 - a fairly substantial order considering that I am on disability (which is why I order the majority of items I need online).

Ordered a bouquet for my mom and what they sent left much to be desired. To top it off when I brought this to their attention customer service was rude, inattentive, and completely unwilling to make it right. I've spent a good deal of money but will do so no more. Please beware of this company.

It was a 20 year celebration, so disappointed. Plus, they charge a $18 service fee - rip off.

I ordered flowers for my Mother-in-law's funeral which was out of state. I was assured they would be there on time. I received a confirmation that they had been delivered at 3:40 pm on Thursday. So on the next day... Friday we arrived at the funeral home and didn't see the flowers that should have had beloved Mom. Nothing!!!

I would give them 0 stars if it was an option. Avas flowers is the worst place I have EVER done business with. Offer same day delivery and my flowers were still frozen and not delivered over 24 hours later! Also my wife didn’t even get the arrangement I ordered because the flowers were still frozen! I was told it would be upgraded to the premium package as well and it looks like I picked weeds out of my front yard. Walmart flowers look 100 times better than what she received. Price online was 52 dollars. Ended up being 93 dollars!

My son ordered based on same day delivery advertised. After my card was charged, my son received an email stating that the arrangement ordered was not available same day, but they would upgrade to 12 pink boxed roses... Not at all an upgrade compared to arrangement purchased. I immediately called for a refund and was totally given the "runaround" - 3 customer service agents later was offered the pink roses delivered the next day and 30% refund; then 50% refund. I declined all offers and requested full refund. Then was told they would have to charge me sales tax and service fee??!! Absurd. As of now, I see a full refund on my card but still in processing stage. I did call my credit card company to inform in case I need to dispute charges. Website advertised as local florist. Not at all true, stay away.

Paid $83 for teeny tiny thing. My relatives got me flowers from Avas Flowers, when I sent them a picture of what I got they were soo upset. And when I found out how much they paid I was simply SHOCKED! Here on the picture is Jade Dreams Bouquet in Premium - Large option. The size was about 8.5" by 8.5".

I purchased a lovely arrangement to be sent to my Goddaughter on the day she learned she had a earned a medical residency at a prestigious school. The flowers were ordered two days ahead and to be delivered to the home of a social worker and her husband, a well-known musician. They were hosting the party for my Goddaughter. Their phone number was furnished as well. I was very sad that due to injury I could not make the 5 hour drive to her celebration, but took comfort in the fact that I could send flowers.

I ordered the Jade bouquet for my brother's birthday/retirement as he loves whites/creams/greens in floral arrangements only so it seemed perfect for him. The delivery was on time and the flowers looked healthy based on the picture he sent me, but they were nothing at all like the bouquet I had ordered. Pinks, yellows and purples. Their terms say they have to call before making a substitution like this to allow you to cancel, but they never did. I am still in back and forth process of resolution with customer service stating that the local store they used won't return their calls. I wouldn't use them again, felt like a classic bait and switch and they clearly just put together what they wanted in the moment, with no consideration of what the customer actually asked for.

My daughters ordered me a beautiful bouquet of Daisies and wildflowers. They upgraded for 2x the amount shown in the picture. What I received was half dead cheap Roses. When my daughter called to complain that the flowers delivered were not what she ordered. They offered her 10% off another order. WTH kind of company does that. I would never ever recommend this company. They should be closed down for fraud and theft of services that were never rendered.

Avasflowers.com took my order via phone 3/11/19 for a $132.00 spray of flowers for a funeral. The charge went through my bank 3/13/19. They were set up to deliver 3/14/19, the night before the funeral. I confirmed all details with the funeral home before ordering and gave all details to Avas. No flowers were delivered. I called Avas during the funeral and spoke to a man who said the florist called the night before and the funeral home said there was no funeral for that name and confirmed the name, funeral home and phone number I gave them, to me.

There should be a negative star option, ordered a $90 bouquet of flowers w/ a balloon a pink ribbon and full size card, received a vase w/ 4 roses 1 Gerber daisy, carnations and greens, balloon card and ribbon missing, I could have done a better job myself by just getting fresh flowers at the local fresh market, I called to complaint and got a $10 refund (wow!). I will NEVER use Avas Flowers again.

I placed an order for my husband's birthday -- a 12-rose bouquet and a birthday balloon -- the day before I wanted the order delivered to my husband's office. I waited all day to hear from my husband -- nothing. Then I got an e-mail with delivery confirmation that the flowers were dropped off at 4:10 pm that day. My husband had already left for the day. The next day he went into work -- NO FLOWERS. Nowhere to be found. I sent 2 e-mails of complaint to the company via their website; both bounced back. I spent 20 minutes on the phone trying to straighten out the situation. The customer service rep had me on hold for almost 15 minutes, only to come back and say that the flowers were never delivered and that the delivery confirmation was sent to me in error.

Ordered flowers that included purple roses for my wife on her mothers passing in February. Roses were red and nothing else was as advertised on the web. Called several times... emailed 5 times... got an acknowledgement of each email, but no action or response. THERE IS NO CUSTOMER SERVICE.

Ordered a sympathy garden to be sent to family friend. It was nothing like I ordered. Had to call 3 times. Finally I was told they would credit my card 12.95. I paid 86.95. I told her I wanted a full refund since the product was nothing like what I ordered. She said they would go to the residence and take the plant back. What the heck. You sent something I didn’t order and then you going to the house of someone who just lost a loved one and take the crappy product back. Heartless people.

On the morning of Valentine's Day, I ordered flowers to be delivered to my wife. They were not delivered that day, and I thought that it was very likely a very busy day, and they would be delivered the next day. They were not delivered. I tried calling customer service on several occasions, and was never able to speak to a human representative. On my third attempt, I tried to leave a call back number, but before I could do it the connection was broken off. The result, no flowers, and I am having to dispute the charge with my credit card company.

Since I am 300 miles away, I ordered a cheery 'deluxe' (more flowers) Birthday Bouquet for my daughter's birthday. It was to be a surprise. I placed the order in the am of 3/5 to be delivered by lunch on 3/6 (her birthday). Finally, at 7 pm (the time the website said was the latest they deliver) I asked my daughter if she had received anything. She said no. Since Avas was closed, I sent a complaint by email. At 8:17PM a SMALL, DARK, arrangement was delivered to my daughter. It was in NO form the arrangement I ordered. They looked like something left over from a funeral. She did not receive the full size birthday card (an extra $3.99) that I paid for either. I truly believe that after my complaint, they had someone throw something together and get it to her house.

Ordered flowers to be delivered on Mar 8th. Today is March 13th still no deliveries made. Talked to Carlos and Jose. Henry promising delivery which never happened!! $61.00 later nothing said refunding my money but will see. Horrible experience wonder if anyone receives their order.

I ordered flowers for a funeral, I was promised delivery same day by 5:00 pm, I was unable to attend the funeral but had some comfort knowing I had sent flower. They called me 3 days after the funeral stating they did not have "any flowers in stock". How does a florist have no flowers. They kept saying they could delivery them this week and did not seem to understand the funeral was over. The customer service rep was very short with me and had no sympathy for the situation, he stated my money would be refunded but have checked my bank and it is still not there.

First of all, I googled local florist in the area of Chicago to be delivered to my daughter. Avas came up. I stupidly did not research customer ratings before ordering. Add on fees were almost as much as the cost of arrangement. Confirmation said delivery by 7:00 pm the next day. By this point I had googled ratings and was horrified by the across-the-board terrible reviews so I was nervous it would not get to my daughter's work. Called them to make sure it would be delivered earlier in the day as she leaves by 5:00. It was delivered around 1:00. Daughter sent me a picture of arrangement - pathetic! Flowers wilted, bouquet sparse. Called Avas back, they said they could credit me $20.00. I said not acceptable. Lots of back and forth phone calls and being on hold forever. Finally said they would credit me $40 and send new flowers. I said no, I want a full refund. Shockingly, I did get the refund. I just got lucky with that.

My experience with Avas Flowers was the worst retail experience of my life. They QUOTED me $47 but CHARGED me $56 & did every single thing wrong on my order. I ordered on Saturday and THEY suggested a delivery of SUN by 12 NOON but the flowers didn't arrive until MONDAY. I would've been perfectly OK with them telling me to expect them on Monday, but Sunday was THEIR idea! When the flowers did finally arrive, EVERYTHING was wrong! The card had the WRONG MESSAGE & wasn't even SIGNED! They wrote the (incorrect) message on the TOP HALF of the card, which is not what you see when you open a card! On the bottom half, the part you DO SEE when you OPEN the card, they wrote "for future reference we don't deliver on Sunday".

I ordered a floral arrangement of black roses with a black bow and the recipient received red roses with a squirt of black spray paint in the center of each and a bright red bow. It looked horrible and when I called to complain they didn't even apologize for doing such a horrible job, they just said, "That is what you ordered". AVOID THEM IF YOU WANT DECENT FLOWERS!!!

I placed an online order for flower basket for my mom's birthday. They called me a few hours after the order placed and said they would need to charge an additional 20.00 to deliver. I had already paid online, including a delivery charge for the date I selected. When I said, "No, I would not pay more, just cancel the order entirely," they said they would still deliver on time and give me a $20.00 store credit; but I would have to give them my credit card information again so they could redo the order. I hung up and they continued to try to call me.

My experience with Avas Flowers goes as follows. Failed to deliver flowers ordered to my 80 year old mother on her birthday. Failed to notify me of no delivery, via phone, email or even the tracking portal, which continued to say delivery pending even the next day. Failed to tell me over the phone, after two calls and a half hour of holding, on the evening of the scheduled delivery why the flowers weren't delivered, but instead suggested I call back the next day. Failed to contact me about a potential re-delivery the day after, but instead took the money out of my bank and made me call and hold and call and hold and hold to ask for a refund, only to be disconnected before confirming that a refund would occur, and then did not call back to finalize the process.

On March 7th I ordered online flowers for my wife for the March 8th. The flowers supposed to be delivered before 7pm. On March 8th around 5-6 pm I called them to find out where are my flowers, and the chain of lies started: they know nothing about the order, the local office dont answer, they will deliver the order next day etc etc... After a couple of hours on the phone with them they told me that they did an attempt and my wife didnt pick up the phone, which is not true, another lie.

Asked for specific plant for funeral. Told they had it after spelling it out twice for them. They sold us the wrong plant probably figuring we wouldn’t notice. Then customer rep I reported this to insisted even after seeing the picture of what we got, insisted they sent the correct plant. So I was not told the truth twice by their customer support.

The flowers delivered did not look anywhere close to what was on the web. Also they made it appear they were local which is why I selected them. Horrible customer service - never called back and emailed them 4 times before I got a generic response. Never did get a credit back at all.

This place is a joke, the arrangement I ordered for a child's funeral was the wrong colors, the card was spelling incorrect after I spelt everything for the man I spoke too, I was also very specific with what colors I wanted and said they could do that. When I called to complain the woman stated I needed to call within 24hrs, when you are dealing with a death of a small child, the viewing and funeral you do not have time to call immediately to complain. She was very rude and I will never this place again.

Be aware! Run away! Please do not do business with these scammers! They delivered Valentine’s Day flowers two days late, nothing like what we paid $115 for, and they were all half dead! No Customer Service, no call back, and when I disputed the charges with my bank they would call three times an hour every hour! This scam is to get you to admit that they were delivered, and then inform you that the delivery date, according to the Fine print, Is not guaranteed! On Valentine’s Day! This company is a scam! There is a reason they only have one star on Yelp and this site, with hundreds of reviews. Run away fast!

Flowers were ordered for a funeral Jan 10,2019. Two out of the 3 types of flowers in arrangement were wilted. Verbal complaint was made via Customer Service Dept. Was told I would get a call back. No call after 5 days; I called again and got a recording that indicated complaint was being worked on. Checked credit card statement for 2 billing cycles. No refund was issued as a credit. Called 3/7/19. I was told it had been 2 months since I made initial complaint; Louis said too much time has passed. He could not help me. Asked to speak to supervisor; was told none available. Poor product and very poor customer service.

Due to the sudden death of a family member and the quick funeral arrangements, we did a web search for a local florist to order our floral arrangement. Upon calling AVAS, they assured us that they were local and the order would be delivered on time. It turned out that they were not local and the order was never received but we were charged. We disputed the charges but somehow we were to show proof of non-receipt. They won the dispute due to the fact that they could deliver to the floral room of the funeral home without a signature. The flowers were not at the funeral nor did any family member ever receive them. If you wish to use this florist, be sure to read their guidelines and warranties. They are such that AVAS is covered for late or non deliveries.

I ordered birthday flowers for my Mother online 2 weeks prior to her birthday. The flowers were delivered on time however the arrangement was less than half the size as the ones "as shown". I emailed them immediately to rectify my order and a representative emailed me back saying they would address it within 24 hours. 48 hours later I called them to inquire about the status of my complaint and they said they would be delivering a replacement bouquet that day. The replacement bouquet never arrived so I called them again the following morning and they said they wouldn't be issuing the replacement bouquet but would give me another $7.

DO NOT ORDER FLOWERS FROM THEM... YOU WILL BE EXTREMELY DISAPPOINTED!!! My husband ordered me flowers on Valentine's Day, and since then, I have been dealing with a complaint against Avas Flowers for not delivering the product as guaranteed online, and poor quality arrangement delivered the next day. I have been working with two different people of who thought it was ok to offer a $10 in store credit to an unknown location and then provide a 15% refund ($16.48) for an arrangement that cost $153.47. The flowers delivered were wilted, the vase hardly had water in it, the balloons were deflated and the arrangement did not last past the weekend, even though it was delivered on 2/15/19, the day after Valentine's Day.

I ordered a birthday basket of flowers for my sister in La Habra. I ordered $75.00 worth of flowers and specifically asked that there be no balloons, teddy bears, etc. Just flowers and a card. They assured me that it would be delivered the next morning before noon. At noon it still wasn't delivered. It finally arrived at 4:00 and it consisted of 2 yellow daylilies, some alstroemeria, 3 carnations and a bunch of greenery with a big "HAPPY BIRTHDAY" balloon. For $75.00! This place is a rip although with their automated answering service and courteous salespeople, they make it seem as if you are ordering from a top level florist. CAVEAT EMPTOR!

Really wish I was able to give zero stars, and angry with myself for not reading reviews before ordering. A family friend died suddenly so I sent a funeral spray through Avas to the funeral home since the services were out-of-town and I was unable to attend. I ordered days ahead of the service (which was 2:00 p.m. on a Friday) and was told by Avas that it was not an issue getting them there on time. Friday night, I received a text around 6:50 p.m. stating that my floral spray had JUST arrived. Both the funeral and the visitation were over at this point, and the family never received my flowers.

Much the same experiences and outcomes as MANY before me. Terrible customer service: inaccessible, unresponsive, unprofessional, untruthful in their FEW responses. Should have googled their reviews PRIOR to ever placing an order. Flowers wilted the next morning after arriving a day late. All emails and texts 'documented' wrong delivery date!

I ordered a sympathy arrangement to arrive on a Sunday, March 3, 2019, for a funeral service in Gastonia, North Carolina. I ordered it on a Monday to have it delivered on a Sunday. That gave them six days at least to plan the logistics of the delivery. The website tracking page still has a note that says the delivery confirmation is pending. The arrangement was quite expensive. A person answered an email once and subsequent emails were not answered. There is no way of tracking if it was actually delivered or not. This website promises weekend day deliveries which makes it a perfect scam, because most florists do not. I think someone should shut them down. After the fact I did research on them, something I have never had to do while ordering flowers online and have seen that this has happened to others. It is a shame that nobody has shut them down.

I ordered flowers for a funeral thinking I was connecting with a "Mom & Pop" florist in the same town as the funeral. Not so. Avas is a national rip-off misrepresenting themselves as a local establishment. It cost us lots of money for a tiny, little, nothing bouquet of flowers. Avas ripped us off as well as the local shop they called to fill our order. DO NOT USE AVAS FLOWERS -- EVER!!!

I went with Avas Flowers over other companies because they stated "Same Day Delivery." Upon checkout, it still gave me the same day as an option and confirmed my order. I needed the bouquet to be there on Saturday. Not only was it not delivered on Saturday but it won't even get there until Monday. When I called Customer Service I was told "well sometimes we cannot always meet same day delivery." The same day should not have been an option if that is the case. I asked to cancel the order since it was not delivered as promised and was told that was not an option. I asked to speak to a manager and was told they are all too busy to talk to me. Very disappointing. Highly recommend you do not go with this company!

Premium basket was ordered with three large Hydrangea with six blooms and 3 to 5 green plants in a large basket. Sent on hydrangea in a small basket/nothing like the picture. Hung up on when called in. Very rude nothing like picture. Have pictures to show comparison told that is is "close". They scam you.

THIS IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH! I should have went with my intuition after placing this order... Just did not feel comfortable with how it went. I ordered two of the same flower arrangements for the funeral service for my husband. I specifically stated that they had to be delivered to the church by noon for the service that started at 1:00 P.M. I had to call from the church to inquire where they were. They had the name of the church correct as well as the street address but the wrong city! Fortunately the city they went to was a suburb of where the church was located and they were able to get the flowers to the church by 1:00 P.M. But, they only delivered one arrangement and not 2 which I ordered and paid for.

The absolute worst product and customer service I’ve ever experienced with a florist! Arrangement was nothing like advertised picture, less flowers, different flowers and much cheaper flowers than what I paid for. I called for refund and after 20 mins (they agreed arrangement wasn’t what I ordered) all they would offer was 10% refund. I will never order from them again. Go somewhere else!

The flowers I ordered and what arrived were nothing remotely close to one another - paid for a beautiful bouquet and what was delivered was a total of about 10 carnations. Despite what their site claims, they make no option of refund, replacement, or really anything at all. Numerous thing posted on their site make them sound like a great company to deal with, I now know that it's all lies. Basically I spent $50 for a bouquet worth very little money. Avoid this company!