Avas Flowers Reviews

I placed an order for a bouquet to be delivered to a friend whose grandmother had passed away. Received an email stating the bouquet I wanted could not be delivered due to flowers in the arrangement were out of season. They were going to substitute with a different bouquet which I did not like so called them to select a different bouquet. I made a another selection to be delivered. My friend received a completely different bouquet than what I had ordered. The flowers were not well arranged, looked like someone just stuffed them in a vase to be delivered. The most hideous arrangement. I called to complain. The flowers I ordered were not the bouquet delivered. They stated there was a mix up in the order and would have my second selection delivered today and I would not be charged for both bouquets.

Ordered a plant for my niece and nephew on January 17, 2020 who just moved into their new home, wanted so much to surprise them, little did I know the plant never was delivered... I received an email from Avas stating they attempted delivery which is untrue as both my niece and nephew were home. So again they attempted, the 2nd delivery on Saturday the 18th both were home and Avas stated they put a "we missed you note on the door"- untrue...

Recipient did not receive and still got charged. Do not order from them! They will keep your money and not refund it back! Very poor customer service! Needs to learn how to properly do their job and advise customers of their hidden ** fees. POOR CUSTOMER SERVICE. They don’t even deserve one star.

I ordered a plant two days ago, the charge was deducted from my credit card, but no plant has been delivered. I have tried to contact the company by e-mail, but have no response. I have spent hours on the phone (three calls yesterday and so far one today) and have been told they would get back to me. After plowing through maze of transfers I spoke to Ivan, who transferred me to Sebastian, then Sebastian transferred me to Ivan, back and forth with long waits on hold in between. So far I am still charged for an undelivered plant.

My best friend died. Her favourite colour is purple. I ordered from Avas Flowers only because they have a purple pleasure bouquet and I sent this bouquet to her 13 year old daughter. The flowers were delivered as promised. Her daughter sent me a photo of the flowers. They were pretty, but they were not purple. They sent me an email asking about my experience. I typed exactly what I typed here. They responded with, “since your response wasn’t within 24 hours we will only give you $15 on your future order.” The flowers you order in the photo are not the ones that will be delivered!

I ordered a bouquet to be delivered. They asked if I wanted to get a specific delivery time. I asked for 10:30am. No problem. Day of delivery...11:00 not there. I call to find out what is going on. They tell me it is on the truck. At 2:30, still not delivered. Recipient is ready to go home. They tell me, "We don't guarantee delivery times." I went off. Cancelled charge on my card. They call me and tell me they will deliver tomorrow. The recipient is now on vacation. Never, ever use them.

Short notice order delivered on time as requested. But flowers did not mix photography of what was order on website. Flower vase pictured was purple, but what was received was pink. Accent arrangements was purple in photograph, but what was delivered was pink. I was NOT HAPPY with the arrangement by Aunt received, because it was not purple as in the photograph I ordered online. However, they were delivered on time as requested.

I bought a funeral arrangement to be delivered 2 hrs from my home. I arrived at wake at 5 pm and saw awful flowers. Dead flowers, didn’t resemble online photo at all. Instead of big white pom pom mums, there were very small 3 to a stem size ones. Very few other small flowers. You saw mostly green ferns shoved in there. Instead of the triangle shape, there was no shape. It looked like a child put a few old flowers into some foam. The next day I drove 2 hrs back for funeral. On third day I called Avas and told them I have a picture dated the day of the delivery. They told me to email it. I did and they said, "Sorry you are outside the 24 hr complaint window." They gave me a $15 credit for next purchase. I definitely will not be purchasing from them again.

Updated on 01/23/2020: So I wrote a review yesterday very upset and disappointed in the service as they guaranteed delivery and it did not arrive and was not rescheduled for re-delivery until two days after the actual birthday, turns out it showed up a day late and I was sent a photo of the little girl with her gift and even more disappointing was it was not the teddy bear and rose I paid for but a whole other arrangement of flowers.

Horrible, poor service, flowers old and delivered next day instead of same day. Left on my porch. Never ever again. Don't order from here. I am so frustrated and was never given an any compensation or a sincere apology.

I am Working out of state and not Able to make it home from my 27th anniversary. I ordered flowers because they came up 1st on the search review. I ordered these flowers 10 days before my anniversary. Never received an email update nor a phone call. I called them 3 × to make sure it was set up. The flowers were to arrive at my wife's work. The day of delivery I called 3 × to get a status update. Not once were they able to give it to me. At 7:30 the evening of delivery nothing has arrived. They told me though probably arrive tomorrow no big deal. Really? No big deal says my 27th year anniversary. I'm thousands of miles away and there's nothing for my wife. Very disrespectful, uncaring and absolutely not a local company! The worst experience I've ever had. Do not use this company if you have a timeline.

I ordered a plant for an employee who had a death in the family. They assured me next day delivery. When I spoke with my employee a week later he said he never received the plant. I called the company and was told that the plant was to be delivered that day. There was an issue with the designer and therefore unable to fulfill the order. If I had not called they would have kept my money and never delivered a product. I used them once before and I did not check if they received the item, I did not receive a thank you card so I'm now assuming that could have been the same scenario. I will never order from this company again.

I ordered a nice satin and lace cross with pink roses and was told this would be done and would include small amount of baby breath and greens and delivered within 1 hour before viewing and service. A small heart no trim with various colored flowers were brought to funeral home 20 minutes after service began. I called Avas # and was told they would get with florist on phone to see what happened and I never heard back. Also they charge a $18.95 charge to ensure freshness of flowers???? An advertised 42.99 arrangement wound up being $72.96 from my bank account. Think they are horrible. Will never use again and would recommend no one else too either!!! Will report to BBB as well.

Ordered baby flower arrangement over $100. on Sat. 2/18 to Oshner Hospital New Orleans. Received notice they would be delivered Sunday 2/19. The flowers were not delivered Sun. Received notice that they were delivered on Monday but they were not there when the recipients left the hospital at 4:00 pm, Now it is Tuesday, they are home, and as of 6:00 pm, there are no flowers. Called to cancel order and receive a refund and am told they can not confirm that flowers were not!?! The momentum is over and I just want a refund! I don’t care where the flowers are. This is the 2nd issue I’ve had with Avas and will definitely be the last! Be warned beforehand!

I normally perform due diligence on companies before I order online. In this case the companies generated reviews were all positive but after my terrible experience upon further review the social media reviews were more in line with my experience. I ordered a combination flowers and premium food gift basket to be delivered to my fiancees hospital staff. These gifts were sent to brighten and honor the efforts of medical personnel who perform this never ending task of caring even a more critical task over the holidays. The premium food basket was supposed to be meat, cheeses, fruit and crackers of a premium quality.

I ordered a birthday arrangement with a balloon on a Saturday afternoon for a good friend's 60th birthday on Monday. The company was recommended to me, and their website said "Same day delivery". Monday AM, I received an email requesting I call, there was an issue with my order. I was told they couldn't provide the exact flowers I ordered online and would I agree to a fairly close substitution, which I agree to. Tuesday morning I had to call the company because my friend never notified me about receiving her flowers. I was put on hold 6 times and transferred 7 times, before I was told there had been an issue with the delivery truck and the flowers were never delivered.

I ordered flowers for same day delivery online. Late in the day I noticed that they had sent an email asking for payment verification. I called and canceled as the flowers weren't delivered. Even though the email said they couldn't process the payment, they said I would only get a partial refund. Does that make sense?

I had two different customers send peace flowers for a funeral. Three different times they arrived frozen. Their customer service is awful. They say they use local florists but they did not. The flowers did not even make it to the funeral.

Never buy anything from Avas flowers. The person who took my order added extras without my knowledge and my $57.99 became $85.00. I did receive an invoice as they had the wrong email and when I called customer service they told me the charges. I contested them and they reduced it to $77.00. They charged 18.99 to deliver, this was never mentioned in our conversation. I was also under the impression that they were local. They are not. They should not be allowed to advertise. I have since read all the negative reviews. Shame on me???? If they don’t get deliver the flowers I will Dispute the charge.

The website pretends to be local. I ordered flowers for a funeral in 48 hours and the order was processed. I immediately received an e-mail that they could not guarantee delivery, charging my account for $129+ immediately. I immediately tried to cancel online, but that little bit of business didn't work! After 15 minutes on the phone and website simultaneously to reach a person to cancel the order I was able to reach someone in New jersey. I ordered flowers for delivery in Illinois! He agreed to cancel the order after some nasty exchanges and I got an e-mail that my money would be refunded "within 10 days". I went to my credit card website and posted it should be refunded. It's 48 hours later now and still no refund. This firm "gathers" orders but has a bad reputation to deliver. I'm sorry I didn't check for complaints before I placed the order.

Ordered a floral arrangement for a "get well" occasion and included a balloon. Learned several days later that the flowers were not delivered in the vase and the balloon was not included. Contacted "support" via the website (a joke) and email, the response to which said they would contact me within 5 days. Twelve days later, after hearing nothing, I called and was told that my complaint was beyond what their policy allowed. It did not matter that the recipient did not receive what I ordered. Do not bother unless you want to consider your payment a donation to this floral delivery scam.

My review echoes the chorus of complaints here:

This place is totally unacceptable. The flowers I Ordered for same day delivery were delivered two days later and then it wasn't even close to what I ordered and they care not. I wish I could show the pictures of what I ordered and what was received. I wouldn't recommend this place to my worst enemy.

I ordered a dish garden for my friend who's mother passed away. I ordered it on Saturday morning, it said same day delivery before 2. Monday I got a phone call saying that they didn't have any hydrangeas in stock and would it be ok if they substitute a different flowering plant for the hydrangea, I said yes as long as it looked as good as the hydrangea. Monday afternoon I got an email saying that they delivered a peace lily! Not a dish garden! When I called they said they had a recording of me saying that I agreed to the substitution. I thought I was agreeing to another flower in a dish garden! You get no satisfaction from their customer service dept., if you can call it that. Don't use this company, you will regret it. You don't get what you order, and they don't make it right. I had to call the lady I bought them for and get her to take a picture of what they sent and they only reimbursed me 16.98 out of a $100 order! This company is a ripoff!

I ordered a floral arrangement for my Sister from Avas Flowers. Called within a couple of hours to cancel because my Sister could not have flowers for her recovery. First of all the flowers were not to be delivered until the next day. I was charged the FULL AMOUNT, even though I spoke to someone in customer service from Avas. Had to get my bank involved, then the charged was changed to $15.95 just for canceling. Not happy!!!!

1st mistake, I wanted a funeral arrangement standing spray. It was $114. The total was $159.00. I ask for what size. They said a large, so I asked about a medium. He stated $144.00. I inquired about the large standing basket with the stand. I was given $130.00. In which David gave me a different price the day before. I told him that I rather have the medium spray but I was quoted a different price the night before. Jason said, "Well I'll tell you what. I'll do everything for $130.00." I said, "Okay cool I'll take it."

They are a brokerage only, even though they advertise as local. THEY DO NOT DELIVER!! They'll charge your credit card right away. That's for sure. Then you won't get what your ordered and paid for! I'm very very disappointed. I called twice and their representative said they would contact "their designer" and call me back. Sure they will....HA, Not a word back! DO NOT WASTE YOUR TIME ON THEIR WEBSITE. A very dissatisfied customer in Colorado.

I went online to find a local florist in Green Valley, Arizona. Avas was the first and looked local. I called and asked if they did cactus dish gardens. She put me on hold and came back and said yes. I ordered a cactus and succulent dish garden. It was delivered on time but not a dish garden. It had only succulents that were poor quality. The arrangement was ugly and the recipient sent it back. I paid 96.00 plus delivery for this arrangement. Very sorry I didn’t read reviews first. I have asked for a refund... If they issue one I will update this review. I had also requested that a picture be sent before delivery, but that didn’t happen. Don’t use Avas Flowers!!!

I ordered an arrangement for my cousin's (who has passed) service. I knew that I could be there so I wanted to send the family a beautiful arrangement. The service was at 11:00am. 11:00am passed and I had not heard anything regarding there being a problem with delivery. I heard the chime letting me know that I had a text at 5:57pm. I checked my text and noticed that there was a urgent text from Avas florist. I immediately contacted them thinking (I know that they delivered the arrangement). Guess what. They did not!!

TOTAL SCAM! Called and asked for same-day delivery. They said they would call local florists to confirm. They got back on the phone and said no problem will be there this afternoon. Then charged me $84!!!! I said sure because it was my anniversary. Then I got an automated email saying they would be delivered two days later. After two hours of yelling on the phone, they refunded my money and said it would be a 10-day refund. I said, "No way" and had to work with my bank to stop the payment. DO NOT USE THIS PLACE!!!! They said they would give me a $20 gift card for missing someone's anniversary? Really? This is a scam.

Ordered flowers on toll free line. Received call on day of delivery saying that the particular flowers was not available. I agreed to take mystery alternative. Then received another call saying they are not able to deliver on the recipient's birthday. I agreed to an upgraded flower arrangement to be delivered a day late. They explained that I would receive an email when delivery was complete. They committed to calling the recipient to notify of the intended gift delivery and the late delivery. They did not speak to the recipient. The notes said called -no answer.

I received a plant from Avas Flowers on a Friday afternoon. The leaves were slightly yellow. The following day the leaves looked much worse. I researched possible causes and found yellowing leaves common in plants with root rot. I contacted Avas Flowers about the condition of the plant on the following Tues. and was told there was nothing they could do unless the person that purchased the plant contacted them. Reluctantly I notified the sender of the situation. She contacted Avas Flowers and they told her they would send another plant.

I placed an order with Avas on December 23, 2019. It was to be a funeral appropriate arrangement of a satin heart pillow with flowers on it for my best friend's grandmother's passing. Well the arrangement that my friend received was in a vase and looked more like an Easter arrangement. I paid $83.00 for my order. Upon receiving this other arrangement, I immediately contacted Avas only to be given the runaround for a week. I sent them a pic of the arrangement via email and ask for a refund. As of January 9, 2020 I still heard no response from them. Once again I called to express my disappointment and request a refund only to be told too much time had lapsed?? What kind of company does business like that? I am furious! I only gave them 1 star because they made me choose something to continue with my review. I would absolutely warn anyone, DO NOT USE THIS FLORIST. And, the employees and manager were extremely rude.

I wouldn't even give Avas 1 star. But it is the lowest option to choose from. My daughter ordered me a come rain come shine bouquet for my bday. She thought it was a local florist, as they purport they are local. I should have had them hands delivered Jan 4. Instead they were delivered UPS JAN 8. We tried to cancel the order and they wouldn't do it. They gave her a small discount I think. Also a$15 credit for the future. Ha! Like I'm gonna order from them ever again!!

On 12/22/2019 I ordered a Christmas arrangement to send to Florida. I found this florist by searching for florists local to Punta Gorda and somehow I thought it was a local florist. I picked out the arrangement with the special tastes and allergies of the recipient. They said it would be delivered on 12/23. They sent an email on 12/23 that said they would not be able to deliver until 12/26 because they did not have the necessary materials. The arrangement was not delivered until 5 pm on 12/27 and it included two Asiatic Lillies which I was trying to avoid due to scent sensitivities, and none of the extra embellishments (pinecones, ornaments, etc,) that made it look like a holiday bouquet. I later found out this florist is located in New Jersey. I wish I had done more research on them before ordering.

I ordered flowers from Avas and what was delivered Looked like it was thrown together and had wilting flowers. I ordered a 50.00 arrangement that ended up being 72.00 and some change. Arrangement was definitely not worth the money. I would not recommend them to anyone. I never received the receipt I requested on their site after several tries to get one. They do not reply when you use their Contact email either:(

I've never ordered flowers online before. Whenever I do order anything online, I research as much as possible & I write detailed notes & ask a lot of questions. This was especially the case for this company as the cost for flowers is so expensive. The website is very friendly with a ton of pretty pictures. I chose 2 items; a candle floral centerpiece ($47.99) & a bouquet of 5 birthday balloons ($39.99). It says free delivery & I asked several times including if that was correct & was told yes. I asked many questions about both items & their cost. I decided to have a card put with the order, thinking it was like the little cards that usually come with a flower arrangement.

Avas Flowers advertises itself as a local florist. It is not. They claim to have same day delivery. They don’t. They charged me $75.94 for 12 white roses in a glass vase. They also advertise free same day delivery, but charge $15.00 a “service and handling fee”. I called after placing my order to confirm order and delivery as this was for my Mother’s 79th birthday. The dial tone when ringing is elongated which usually indicates an overseas analogue line. It then dropped me into a hold for 15 minutes. The man that I spoke with assured me that the roses would be delivered on time and that my Mother would be very happy with the high quality of the bouquet.

I should have read reviews before I contacted this company. We ordered a plant for the visitation on Thursday and funeral, on Friday, of a friend. They guaranteed it would be delivered Thursday, before 5pm. The young man who took my phone order was extremely rude. I should have hung up without processing the order. I received a text on Saturday, to contact the company. When I called, they told me that the plant had not been delivered, and would need to be sent to the family's house, which was in a different city. They had already jacked up the price by $30, by saying they didn't have the plant in stock. I told them to refund the charge back to our credit card. They argued with me for several minutes, tried to give me a 15% discount on the next order, then finally agreed to refund the money. It took several days to see the refund on our card. I would never recommend this scam to anyone!

I can't even begin to detail all of the mistakes, lies and pathetic customer service I received from this company. After spending many days and hours on the phone with them, they offered me a 10% discount. They should be ashamed of themselves. NEVER AGAIN will I order flowers from this company. They are dead to me.

I ordered flowers to be delivered as a holiday gift. The 2 things they got right were the delivery day and the color of the flowers. I had paid extra for the "Luxury" arrangement. I received a photo of the arrangement from the recipient and I was extremely embarrassed at how underwhelming it looked. Practically no greens at all -and that is the least expensive part of the arrangement! Also supposed to have ornaments & pine cones which were absent. I spent 45 minutes on the phone with customer service and was put on hold for at least 30 minutes of that time. Even sent them a photo of what was delivered. They indicated they would get back to me to let me know how they would resolve issue. It has been Over 10 days and no reply. I am sometimes skeptical of reviews but PLEASE DO NOT USE AVAS FLOWERS! IT WILL BE A WASTE OF YOUR MONEY!!!!

This company lies. They tell you your order has been delivered and it has not. When they do get it delivered, days later it is not the arrangement you ordered or the colors you ordered. I missed my best friend's birthday while she dies of cancer. This company sucks. RUN!!!! USE Teleflora!! Any local shop is better. This company is a SCAM AND A FRAUD!

Never order flowers online here. Instead you should just go to the physical flower shops they get from. Unfortunately they really just don't care and will deliver whatever they can to fulfill the order disregarding what you ordered. Their customer service line, the robot not the people, is increasingly misleading and even has a long break after a message that makes you think the call is over before more options appear. The actual people were nice but they couldn't help me most likely due to this horrible company's policies.

I ordered a $200+ floral arrangement for a funeral. They delivered the flowers a day late. I ordered the Blue arrangement with a blue sash. What I got was a small white spread with wilted flowers. Called the next business working day and was informed that I would have to accept a $10 credit for a future purchase. Terrible, Liars, Deceitful.

I ordered a sympathy fruit basket online from Avas for an out of state friend. A couple days went by and I received a phone call from Avas Flowers explaining they did not have some of the products available and not to worry because they would provide a substitution of an equal product that I ordered. When my friend posted a picture of the basket she received, it wasn't even close to the beautiful basket that I saw online and ordered. When I called Avas to complain about the small basket that I paid more than $100 for, they offered me a 10% credit. I will not ever use this company again. I got ripped off big time.

Ordered flowers for someone's birthday. I ended up ordering the largest size they offered which costed $89, plus fees which came to $107. The picture on the website is for the second smallest size, and I ordered two sizes larger, so obviously it should be a lot bigger than the picture, but it wasn't. Customer Service did get ahold of me quickly but I could quickly tell they were following a script and really didn't give a crap. I ended up sitting on with Customer Support for 45 minutes and ended up with a $16 credit. Not happy!!!

I live out of town and had flowers sent to my grandfather's funeral. Not only did they come after the funeral was over and my family was leaving for the gravesite but they were pitiful and embarrassing. A cheap plastic basket with sparse cheap flowers just thrown together. I was so embarrassed. When we contact Avas the best they did was refund us 30%. It's disgraceful.

I wish I had checked for reviews before I submitted an online purchase to Avas. My experience was no different than those who've written before. Order placed for delivery one day ahead of time. Order not received. It was my wife's birthday and I was out of town on business. I called to cancel and after navigating the wearisome recording system I spoke to a man who told me he could not refund my money until he'd spoken with his "designer" about what occurred. Avas is a scam.

The funeral arrangement that I purchased from Avas Flowers was never delivered to the funeral home yesterday. It was made a week prior to the funeral and cost me $168.00. I only found out it was not delivered because I happened to go through my junk mail and saw the email that said to call! This was my cousin's mother and she received no flowers from us! I am just sick. They offered half a refund and to send her something at her house which is not even in the same state. Horrible company and no accountability! Don't use them.

I wired an order through Avas Monday Dec 30. To be delivered same day. Tuesday Dec. 31st was the graveside service. I was guaranteed delivery of the dish garden with fresh flowers that I ordered. Tuesday I receive a text message saying urgent call Avas! I call and receive the news the dish garden can’t be delivered to the funeral home as originally discussed but that they would be sure it was at the graveside service before 2 pm that day. I then find out from the person that was supposed to receive the dish garden that it was never delivered. I called Avas very upset and after going through 15 people, I was told they had an issue getting it there on time but that they will be sure to get the info from the funeral home and deliver it straight to the residence.

I ordered a bouquet for my friend's birthday and they told me it was in stock. A hour later said it wasn't available and they'd deliver another day. But I ordered for her birthday not another day. Fraud. They didn't even give me my full refund. Hopefully this place goes out of business for these practices.

A friend ordered flowers on Friday 12/27 for same-day delivery from Avas for my birthday. She was emailed at the end of the day and told the flowers could not be delivered until Monday the 30th. When they arrived I had to sign for the delivery. When I opened the card, there was a greeting, but no sender's name. The envelope was blank so I could not call the florist to find out who sent them. I immediately cut the stems off the bouquet and put them in water mixed with a flower preservative I had on hand from Sam's Club. It took me two days to figure out the name of the sender and by that time the roses were already beginning to dry up. They never opened. Instead of full-size roses that were supposed to be in the arrangement, it was comprised of stems of multiple miniature rosebuds some of which were broken and one of the lilies was damaged.

Purchased Xmas arrangement with red and white carnations, pine cones, Holly Berry, fresh pine leaves in a square red jar. I could only imagine how wonderful the arrangement would smell. What was delivered to my grandma was a small white Easter basket with glittered red roses, some green leaves and white daisies. I can understand a variation but this was Not Even Close to Xmas but more like a Valentine's arrangement!

I ordered a sympathy stand for my friend's father funeral with a banner. I thought they are a local florist. I should have done some research before placed my order with Evas. The flower delivered to the funeral was completely different than what I ordered (colorful premium round shape stand with banner). The stand was small and had only few red flower on it. There was no banner. I was so embarrassed and disappointed when I saw the stand at the funeral service.... They offered me a refund of $29.99. Such a scam!! Stay away from this horrible company.

I ordered the same day delivery flowers from Avas. Four days later the recipient never received them but their website shows they were delivered. I'm disputing the charge on my credit card. Not only that, they called to ask for $10.00 more for delivery! When I told them no and to cancel the order, they said (broken English) they would go ahead with the order without requesting $10.00 more. Beware of Avas!!! Oh.. and they also make it appear they are a local floral company and they are not.

I ordered a flower arrangement for my girlfriend to be delivered before Christmas. She never received it and they have never credited my account. Impossible to resolve. Never and I repeat never use this company. Huge rip-off.

I ordered a medium size Christmas arrangement in a red vase. What was received, a day late, was a bouquet of 6 carnations and 6 roses with a couple stems of greenery in a clear vase. Very disappointed and will not order from Avas again.

I ordered flowers to be delivered for my mother's birthday. I placed the order on Sunday, December 29th via their website. They guarantee delivery on Monday the 30th during business hours. By 3:30 PM Monday, nothing had been delivered so I called them. They said they couldn’t make it before 5 PM so they were delivered to her house that night. They took her address and told me that they would get it to her that evening. No flowers ever came, I called them on the 31st asking what happened and they had not even made the arrangement yet!!

I ordered a delivery for my mom's 80th birthday. The delivery was 1 day late, Ava's incorrectly reported that the plant had been delivered on the afternoon requested. The plant was delivered the next evening but it was half dead. It was just left on the doorstep and when my parents opened the door no one was there. I live in the Philippines and had assumed that Avas Flowers would live up to their claim of quality plants and service. My parents told me of the deadish plant when we spoke via FT and I took a screen shot. I logged a customer service complaint and asked that they NOT contact my parents as they were already very upset and did not want a replacement plant. BUT they received a call from a florist insisting that a new plant would be sent, My dad said they were already upset and did not want any other delivery. The person HUNG UP on my dad, not apologizing or saying good-bye, but curtly ended the call. This further upset my elderly parents.

On Dec 20 I ordered a spa basket for my sister picking Avas as they advertised being in her town and same day delivery. I ordered 59.99 basket for same day delivery. By end of the day they sent me an email saying the warehouse only delivers on Tuesdays and Thursday and the basket would be delivered on the 24. They called my sister and apologized and told her when to expect the delivery. He also promised me a 10 % discount and offered me a better basket but not telling me I would have to pay a higher price. No flowers came on the 24, I called on the 26, and they said they would deliver that day. I got a notice saying it was delivered but my sister said it hadn't come. I called and they said the confirmation was not correct. Then I found out they were in New Jersey not Georgia.

I purchased a floral arrangement for my grandfather's funeral. It consisted of 2 dozen roses with a variety of greenery in a basket and resembled a standard funeral arrangement. I paid extra to have a bow and card with it as well. I ordered it 3 days in advanced and on the day of delivery I received a phone call saying they were unable to deliver what I had ordered. I was not happy they were notifying me of this the day of delivery and asked how come. They told me that the basket was unavailable but they could do the same arrangement in a vase instead. I agreed to this.

What a SCAM This company is!!!! I ordered a Christmas Bouquet for 12/24. It's now 12/28 and it still has not been delivered. I spent 20 mins trying to figure out how to get someone on the phone. Finally got through to a call center that barely spoke English....ONLINE they say it's a LOCAL FLORIST... IT IS NOT!!!! Just a simple off shore flower broker. They never even said sorry they weren't delivered...only said, "We can offer you a redelivery next week.|" WHAT A SCAM!!!

They should all be arrested at AVAS Flowers. Got nothing but excuses from this company. They had no problems at all charging my credit card. I cannot believe Google lets scams like this show on their search results. Google is as much to blame as AVAS Flowers.

Ordered Christmas Floral tree with ornaments. Received a tree with 5 ornaments and 2 pine cones and a few bows. No flowers. Received a refund of only 25% after fighting with 4 different people including a supervisor because of the lack of flowers. What a joke this company is, will never order from them again. Crappy product and customer service. Hello, it is Avas Flowers NOT Avas Trees.

I ordered flowers for a certain day for a dinner party. The flowers did not arrive until the next day. I was contacted to know about this and they do not have a phone number listed to contact them. I will not buy from them again.

I am absolutely appalled at the arraignment delivered by this company. I specifically request a LARGE FULL BOUQUET with RED & WHITE ROSES & PINECONES Christmas looking style. I also specifically stated price was not a object on this order. With that said Nothing that was delivered was remotely close to what I paid for. Also the card requested only contained one name and was not addressed to both individuals as requested either. I am beyond speechless at the product these people delivered. They charged me 129.00 for a sparse looking arrangement that was truly embarrassing to say the very least. They delivered 3 red roses, 4 carnations, 2 white daisies stems, 1 lily and some other red leaf which they charged an outrageous amount for. When contacted they made excuse after excuse and offered no resolution. A place to avoid at all costs!!!

What was ordered: “Birthday Indulgence,” in size large. A big beautiful bouquets of roses, lilies, and other lovely flowers for my Mother’s birthday. Total price: $80.94. What arrived: Six roses and a bunch of what looked like ragweed. All of which died within five days. I usually go through ProFlowers.com, but instead I googled florist, in my mother’s town of Longwood FL. Avas popped up, giving every indication of being a local florist. They were not. I called and also sent in a detailed email, with pictures. No response. No refund, no repeat delivery of nice flowers, nothing. I’ve never seen a sorrier excuse for a florist in all my days. I wish I could upload the pictures; they are truly pathetic. $80 for ragweed.

My sister spent $80 on a gift basket for me. She requested fruit, teas and other nice things. I got a bunch of dollar store items in a tin. She called them and was put on hold for 45 minutes and they never got back to her. It was awful. DO NOT ORDER WITH THEM.

I ordered Christmas flowers to be delivered on Dec. 24th. On the 24th I checked the order online and it showed delivery was moved to the 25th. I knew from speaking with customer service that they weren't open on Christmas Day. Now on the 26th I call and spend 40 minutes on the phone, most of it on hold and being transferred around. They said they would give me a DISCOUNT and have the arrangement delivered New Year's Eve. Now why would I send CHRISTMAS flowers on NEW YEAR'S EVE? I just want a full refund and to never have to deal with this company again. After 40 minutes on hold, I was disconnected. Shortly after, I received an email saying they would issue a refund but that it could take 10 days. This company is NOT local. They are not legitimate. I only wish I had read all the other horrible reviews before ever giving them my money.

First off, when you call them, their phone messaging says that they are a local family owned florist. They are not. They are based out of New Jersey and contract with florists all over the country. We placed an order for delivery in Stroudsburg PA with them over the phone because we had a question about the picture. The person on the phone suggested that we place the order with him over the phone because "it will be picked up quicker" than online orders. He assured us that the arrangement would be delivered on the date we requested, the day before Christmas Eve. We had explained to him that they needed to be delivered that day because we didn't know if the recipient would be home the next day. He said that it wouldn't be a problem.

Do not purchase from this company!!!! I ordered flowers on Friday 12/20/2019 for our unexpected death of my Brother-in-law. My sister lives 1000 miles from me. I was unable to travel there due to short staffing at my place of employment. I was assured that I would be given updates regarding shipping and delivery by email and text. The delivery was to be by 1:00 p.m. to the Funeral home. I received no communication from this company. I started the on-line tracking process on Sunday at 7:00 to see the progress. I only received a statement of being an error and sorry for inconvenience. It also stated I would be advised of the information after investigation.

Hi, I am living in Paris, France. On Dec 22nd I ordered a centerpiece for my family in Fort Myers, Florida. The expected delivery date is on Dec 23rd (same day delivery is indicated clearly on their website or I made it up myself. Here, I gave one extra day). If it is delivered on Dec 24, it would be still ok. The amount was already immediately withdrawn from my account. Today is Dec 24. My family doesn’t receive anything from Avas Flowers. I tracked my order: it will be delivered on Dec 26!!!! In France, we celebrate Christmas on Dec 24, at midnight. I wonder if in the USA people celebrate Christmas on Dec 26???? Maybe.... I should have read reviews about Avas Flowers before ordering. First, last and only order with Avas Flowers.

The WORST EXPERIENCE EVER. I do not recommend this flower service shop to anyone. I will requesting a full refund for a job not done nor completed the same day. Family never received the flowers WTF.

I ordered some roses and a box of chocolates online on Saturday 12/21 to be delivered to a restaurant on Sunday 12/22 to celebrate a 1 yr anniversary and also for a surprise marriage proposal. The website allowed me to select the Sunday date where other companies did not allow that option. We arrive at the restaurant on Sunday 12/22... no flowers, no chocolates. I contacted Avas customer service and they said they could not deliver on Sundays! So why offer that option online when ordering? So then I had to reschedule the delivery for Monday at my now fiancee's office. So much for the surprise...it was ruined.

I ordered flowers for a friend while she was on vacation. I received an email stating they could not deliver the flowers on time (they'd be sent four days later). Well, the date they would be delivered was after she was gone. They also said they could not delver the flowers I choose. I called and asked for everything to be canceled and my card refunded. After over 20 minutes on the phone they finally did provide a credit after telling me several times they could not provide a credit.

My boyfriend ordered me a SURPRISE bouquet of Rose's and balloons to be delivered to my job. I received a message on messenger asking was I suppose to receive flowers today and call them. I called and they told me all about the surprise and wanted to confirm address and I did. They were scheduled to deliver at 3 and never came and I received a call they cannot find my job so they will deliver to my home. I gave them my home address and left work and guess what they called saying they were at my job! I told them I was gone and they were to deliver to my home.

Ordered the delux gourmet snack basket and paid $75 with delivery. The basket that was delivered didn't look anything like what is pictured. It was actually an Easter basket with what looked like convenience store pretzels and dollar store tin of sugar cookies and some chocolates. After sending pics to Avas, they refunded me $10 and an email reply saying the arrangement met their standards. Not impressed at all and would not recommend spending money here.

Ridiculously small and partially dead poinsettia for $38. What is wrong with you people?!? And you tell me this plant is totally good after sending a picture? What a joke of a company to stand behind this product as quality. This totally shows what you stand for, which is not quality. Shameful!!! Your $38 plant that the “executive“ customer relations person told me was good and they saw NO issue with...

I ordered same day flowers with a guarantee they would be delivered by 7:00 pm tonight. I just got an email about there being a problem with my delivery and to please call customer service. Made the phone call and was told they couldn’t deliver the flowers today because they are too busy with orders. The customer service agent told me that for $8.00 more dollars they could try and deliver them on Monday but that they would be getting more orders over the weekend so they wouldn’t be sure they would be delivered then. I canceled the order and now have to wait up to 10 days for my refund.

For my money they received 6 badly colored carnations! Never again! The flowers were left on the doorstep of a Florida home... in the heat! I was ashamed that they had our name on the card! Avoid this company!

I did receive my flowers and feel pretty lucky after reading all the other reviews. However, the next day they were already dying and by the morning of the second day they looked horrible. They had water. I’ve worked for a florist and this is unacceptable. The flowers should definitely last more than two days!!

I ordered an arrangement shown online that my nephew would have liked. He passed away 7 years ago on December 20th. The reason I choose Avas Flowers was because they tout same day delivery. I received an email later in the day stating the arrangement was not available so they changed it to Rose's and it would be sent out on Dec 24th! Very unhappy right now! Will NEVER order from them again. If you want what you see online, dont count on it and definitely dont rely on their misleading same day delivery!!!!

Ordered Funeral Flowers to be delivered on 12/20 by 4pm. When I went to check on the status the order now read Delivery 12/27 by 4pm. In a panic I called Avas Support at 2:47pm. Spent about 20 minutes on the call most of it on hold. I was told they could NOT get the flowers there by 4 today, but could try and get them to the Funeral Home the next morning prior to Burial.

I would give 0 stars if I could...DO NOT ORDER from this company. I placed an order over the phone for a $100 floral arrangement to be delivered to the hospital on 12/19/19, was told the delivery would be made by 7 PM and received an e-mail confirming the delivery date/time. Received an e-mail the morning of 12/20/19 stating delivery was scheduled. When I reached out to customer service, I was ensured that delivery would be made in the morning and that my arrangement would be made "bigger" at no additional cost to me due to the delivery error. At 3:30 in the afternoon on 12/20, the delivery still had not been made. The patient is being discharged on 12/20 and the delivery most likely will not be delivered in time.

I wanted to do something special for a friend. Ordered the flowers 3 days in advance to be delivered at 1000 and still no flowers. I called three times and they said, "Oh it's out for delivery," and when I asked what's the driver's number or who is delivering the item they would not say. The lady I spoke to was nice but that still does not explain why it wasn't on time and still has not arrived yet. 30 years in business they say. Well what a joke they are. They have ruined my day and my friend's day. Thanks a lot for nothing.

Was Guaranteed same day delivery for my mom’s birthday. Showed up a day and a half late. Was promised a upgrade. Got a downgrade from what I ordered and paid for. Stay away from this establishment. Customer service is hard to get to and even worse to deal with.

Ordered flowers for promised delivery on Dec. 15. No flowers were delivered. Checked email receipt (after having to email company to correct email address) and price charged was very close to twice what I ordered. On the phone for 25 minutes today demanding refund. Flowers did not show up and I have doubts that they have completed refund. AVOID!!! Check other reviews on this company - you won't use them!

This is a scam company!! Do not give them your money!! They will steal your money and you will either never receive your order, or they will send you the equivalent of Wal-mart flowers that look nothing like the picture, and there will be items missing!! Just check their Google reviews. I live in Australia and sent my sister who lives in the US some flowers, chocolates, balloon and card for her birthday LAST WEDNESDAY (December 11, 2019). It's now Monday December 16 and she never received anything!! I've received two very suspicious automated emails that had text copied and pasted with grey shading behind it, and not even personally addressed to me. All it says is that they couldn't deliver to the address and needed an alternative address. There is NO reason why they couldn't have delivered.

My mom placed an order yesterday December 15, 2019 for same day delivery for a bouquet for my graduation. At 6:00pm she received a message stating her floral arrangement was delivered. We received no such delivery. I called this morning (12/16/2019) at 9:30am and spoke with a representative who told me they contacted and delivery person and he is in route to deliver the the bouquet. It is now 5:05pm and still no delivery showed up.

The website is easy to navigate. I've ordered flowers from Avas many times. The pictures on the website accurately show the flowers that are delivered. I've always been always been very pleased with the arrangements. The deliveries are on time and they were even able to make a last-minute delivery on a Saturday for a hastily scheduled funeral. I strongly recommend this florist to both friends and family.

DON'T DO IT. Don't even think of using this Company for any flower delivery. I ordered a floral arrangement for my brother-in-law's funeral at 11:35 am on December 13 for delivery before 12:00 Noon on December 14. Flowers were never delivered. I called to see why and they told me they could not be delivered in time so they could try to resend to a different address. I also got an email at work on Monday that there were several attempts to get a hold of me. Absolutely not - they had my cell phone and did not call me at all. Are you kidding - you missed the funeral - NO I DON'T WANT THEM DELIVERED TO A DIFFERENT ADDRESS. Refund my money immediately. Despicable behavior. DON'T DO IT! Also, I ordered a 37.99 arrangement that ended up being 76.00 after taxes, card fee, and some kind of unheard of service fee.

I ordered online far in advance of the delivery date to assure that they could fulfill the order. On the delivery date they e-mailed, had lost the delivery address, and just realized that they didn't have the model available that they had promoted on their website. When I called back they said that they didn't have the arrangement and couldn't get it there on the planned delivery date, or the next day. Unacceptable. I cancelled and called another local florist, Baylor, and had a lovely customer service experience.

I ordered via phone, a $100 Christmas arrangement for my Mom 12/12, which was to delivered 12/13. Order was confirmed via e-mail on 12/12. I was informed via e-mail on 12/13 that order was not delivered because "the exact blooms selected were unavailable". I contacted Customer Service the evening of 12/13 & tried to cancel the order. They informed me that if I canceled the order, the florist would still charge me for the flowers they had not delivered. Agent then tried to tell me they tried to deliver the flowers, but no was at home. My Mom is a shut in. They had her phone#. No one called her, no one knocked on her door. I asked again to cancel the order & again was refused, unless I wanted to pay cancellation charges. I will never use this company again!! they are just a clearing house for florist. Next time I am order flowers directly from a local florist.

My mother-in-law sent me flowers because I had broken my foot. She was told that the flowers would be delivered the next day. Five days later I received the flowers, however they were left at my front door overnight in the cold and froze. Never ever ever use this company!

I ordered flowers on December 10th, to be delivered the next day. When the person didn't receive the Arrangement by the 11th, I called and they told me they were having trouble contacting them. I then called the second day to be delivered and customer service told me that the Arrangement wasn't in good shape, so they ensured me that, they will deliver them on the 3rd day by noon. I called today and they are telling me I made an arrangement for them to be delivered December 17th. This company should not be in business with all the bad reviews they are receiving and are promising something they can't deliver. I've never had such horrible experience with only delivery of flowers. RETURN

We ordered a very nice and quite expensive floral arrangement to be sent to a family member who was recovering from surgery. She lives in a different state than us and had no idea they were coming so of course she was extremely thankful for the flowers; just assuming we had sent her a regular floral arrangement. She sent us the pictures of what she received and on our end we were extremely disappointed in the delivered product. It looked like a cheap version of what the pictures online showed of the display we ordered. I'm not sure if maybe this time of year since it's cold, flowers and plants are slim pickings?

Very disappointed. My friend had her 60th birthday. I order what looked to be a wonderful over the hill basket costing over $150.00. Not a big deal for a dear friend. Even asked for it to be delivered the day BEFORE her birthday to make sure it would make it on time for the big day. Still 4 days later and it shows up on her porch!! What a scam, so nothing special for my friend on an her important day (can't get that back!!) and she sent me a picture. Not even as nice as it was described, no explanation, no apology specially to the birthday girl.. DO NOT ORDER FROM THIS COMPANY, I WILL REPORT TO BBB TO TRY AND SAVE THE NEXT CONSUMER!

I was told they were a local florist. They are NOT! Paid $100 for a birthday arrangement. Arrived NOT as pictured, LOOKED LIKE a child put it together. Huge pine cone, orange, green, pink balloons. Ugh!

I don't normally write reviews, but felt others should know. I called Ava's to receive same day delivery to my daughter who is going to college 8 hours from home. It was finals week and she had learned her dog at home had been hit by a car and died. Was sending to try and cheer her up. Wanted quick delivery because she would be heading home in 4 days. I called and was told they could do same day delivery, so proceeded with my order. The gentleman taking my order may have had a language barrier, but can't say for sure, but it took almost 25 minutes to take my order and then he had to redo it, because he didn't tell me that the message I was sending he put on a full greeting card which was 4.99 extra, so he had to start over.

I ordered flowers on 12/11/19 and was promised they would be delivered the same day before 3:30! My recipient never received the flowers and the customer service agents are ignoring what I am saying and not fixing the issue. Instead constantly keep repeating it says it was delivered at 4:30!! My recipient couldn’t have possibly gotten it if they leave the office at 3:30! I have asked my recipient have they received any flowers and the answer is NO! Now I have to take this to my bank to back a charge out with no service! Please do not order from this company!!

Not only was customer service rude....they never delivered my 200 dollar floral order to my aunts funeral. Disgusting business practice. I would never use this business for anything. I was embarrassed...humiliated and disgusted with the fact that the flowers never arrived to the funeral...that I was taken from my family and grieving time to go outside to call the rude disgusting customer service department to see where the flowers were. Only to be lied to that they were delivered. They never arrived. Do not use this company ever!!!

I was looking for a local florist to deliver flowers for to my mother and was directed to Avas online. I ordered a $64.99 (deluxe) arrangement with free shipping, but was charged an $18 set up fee on top of the advertised "sale" price. When I received a picture of the "very pretty" flowers from my mother, I was disappointed at how unlike the flowers I thought I had ordered they were. I immediately called Avas, sent a picture of what I ordered and the photo my mother sent me, waited almost 6 days without hearing anything and had to call to follow up. I was told that Avas had a picture of what was delivered, it was in their specs and they were sorry I was disappointed.... What I ordered.

Picked out a specific plant for my uncle in nursing home, checked first to see if it was available as other florist could not fill, paid $63. What was actually delivered was a pot with two poinsettias and some greenery, something that could have been purchased for under $15 in a grocery store. I'm out of state so I obviously had to wait for a visitor to tell me what was delivered, Avas Flowers tell me I waited too long to say anything. They are giving me a $15 store credit to a store I will never use again. Wish I had read the reviews first.

I have ordered flowers from Avas Flowers in the past online and never had a problem with the delivery. This time I ordered flowers for my Mom as she had to put her dog to sleep and they were suppose to be delivered by 1pm or around then would be fine. I kept checking all day then at 6:40pm I get an email saying they were delivered - BUT they were NOT delivered? The amount of time on hold then getting a human was horrible! They got delivered the next day in the am but I had to keep calling and then was told I would get 10% Off and didn't even get that? So online is fine but the "Lack of Customer Service or Accountability" on the phone and the follow through was not good.

I have never had a worst experience of service ever when dealing with online purchasing. They didn't have the flowers we ordered so we cancelled the order and they refused to give us a full refund. We had to pay 15.00 for a cancellation fee when it was their issue. I talked to 4 people none of who had any idea of what was going on so I had keep repeating myself. The amount of wasted time and energy was appalling and through the entire experience they took no responsibility. I will never use their services again as they are totally unreliable.

I ordered flowers for a 80th birthday party, specifically asked if they could be delivered on a Sunday - oh yes, no problem. Flowers were not delivered. They said they called me about the delivery, hmmmm no. I checked my phone and had plenty of calls, absolutely no calls from this sham business. I wish I could give them zero stars.

I ordered a gift basket which they reassured me would arrive on time after I paid extra for the 2 day shipping. It arrived too late and when I called to get a refund or have it delivered to my home my order had somehow vanished! The customer service representative was literally no help at all. What a disappointment. Literally this is the worst online shopping experience I have ever had.

Ordered flowers for my Grandma who was in the hospital. They arrived on time, however they were NOT the flowers that were in the picture. There was only about three flowers sent and they didn't even get delivered in a vase!! Avas is refusing further contact, they have been putting me on hold and then hanging up on me! One representative even told me "oh yes, that claim number has already been taken care of." Excuse me?? I have yet to receive a refund, heck not even an apology! I don't know what's been taken care of but it was not my order! Absolutely terrible company and even worse customer service. STAY AWAY!

My friends father was in the hospital in Texas. I live in Michigan. I wished to send him some flowers so I went online to locate a florist that would serve Beaumont Texas. I came across this company and ordered a mid sized arrangement of flowers that came with a discounted price of $55. The website mentioned free delivery. I think I was under grief when I ordered them, because they charged me almost $30 in taxes and delivery fees. With my friend sent me the photo of the flowers, they were nothing like what I had ordered through the telephone representative. I reached out to this company and they got back to me saying that the flowers were fine. They did not owe me anything. But then they offered me a $24 in-house credit. I live in Michigan, and chances are slim to none I would ever need to send flowers to Texas again. I objected to this arrangement and they told me that the flowers were good and that the judgment was not for myself.

Ordered what I thought was a beautiful arrangement according to their photo online. What was received was not what was pictured! I called them and they said they are allowed to substitute!! Otherwise you get what they want to give you, don’t order from this place!!!

My husband ordered me flowers to be delivered to me on Thursday morning and contacted Avas Flowers several times to find out why they still had not delivered. He was told they would be delivered before 2:00pm the same day. They were to be delivered to my work. I get home after 5:30pm call Avas back myself at 6:05 pm and they read me the address which was someplace in a total different state! So we were told they would be delivered the next morning before noon. I had them read the exact correct address.

This company is a fraud, its website is totally misleading, and it should be avoided at all costs! A relative almost 500 miles away was a couple days out of hip replacement surgery and feeling down, so I did a search for Glendive, MT florists via Bing, and Avas Flowers came up second, promising "Send beautiful flowers delivered locally in Glendive...Same day delivery." Having no knowledge of local florists in Glendive, I ordered a small arranged bouquet of white daisies and peach carnations through Avas website and received email confirmation that the bouquet would be delivered on 11/29/19, that same afternoon. Total cost for what amounted to a $25 bouquet ultimately delivered by the local florist -- $52.94.

I just ordered from Avas for the first time and my experience was perfect. I ordered 20 premium poinsettias, 10 white and 10 red. They are huge and gorgeous. I placed my order at 11:03 AM and they were delivered about 5:30 PM. I did not set a time. I just wanted them the same day. The delivery driver was courteous and placed the plants where I wanted them. I would use them again. We are very pleased. Also, this was for a business and our lobby and conference rooms are gorgeous. Great experience.

I ordered a beautiful plant arraignment for my Grandmother who had hip surgery on 11/26/19 and the arrangement that was sent was nothing close to what I ordered. When I contacted customer service they asked for a picture of what was sent to her and after I sent it to them they simply just said basically that they could not refund me or send the correct arraignment because the arrangement was within the recipe and guidelines of the bouquet that was called for. I ordered a plant arrangement and they sent an ugly dying flower arrangement. My grandmother passed away this morning and she was not able to get what I ordered for her. I have never ordered from Avas Flowers before and I surely never will.

I ordered a bouquet of flowers for my hospitalized great-grandmother on Monday, December 2nd- they were to be delivered on Tuesday, December 3rd. I received an email at 1:44 pm on the 3rd saying due to seasonality and availability, the exact blooms were unavailable and they could not do delivery until the 4th. At 2:04 I received a text and a second email that said "Our system indicates that your order has been reported as successfully delivered! This order was delivered yesterday at 2:30 pm." Well that makes no sense because that was before I even placed the order. I checked with family and confirmed that the flowers were not there, and then called Avas Flowers to speak with their customer service to try to figure out what was going on. I was transferred, spoke to a woman for about a minute, and was put on hold for almost 40 minutes until a survey came on that then ended my call.

I placed an order with Avas flowers for a funeral on Saturday night for flowers to be delivered by Monday morning. The flowers never made it to the funeral, but I received a text from Avas asking me to give them a call. When I called them on Tuesday they just needed to verify the name of the recipient. I asked them to cancel the order since the funeral was over. Alex was very nice and professional. He apologized and showed sympathy for the loss of our family member. I was given the full refund. I was told it would take up to 7 days for the refund, but it only took 24 hours. I would order from them again.

I ordered flowers yesterday afternoon for delivery that day. I was not told that it was not delivered yesterday until today when I was also told that my recipient would not get exactly what I ordered. In addition to the cost for the vase and flower arrangement there was an additional $18 charge (on a $37 arrangement) for handling and delivery. Spending that amount of money and not getting what I ordered and not getting it delivered on time is unacceptable.

I normally do not take the time to write reviews on a company unless the service is exceptional or horrible. Unfortunately, with Avas Flowers it was the latter. I ordered flowers for same-day delivery on December 3. I talked to a guy named Juan who assured me that it wasn’t a call center but his flower place was in Hollywood and he would deliver the flowers the same day. The price of the flowers are $59. At the end the total was over $80 and I asked why and it was all these ridiculous charges. I also got a cyber deal for free delivery but there was an $18 service charge. Juan did take $10 off for me.

They advertise Free Delivery but charge a $17.95 Service and Handling Fee. What does the Service and Handling Fee cover? Wouldn’t that be the same as charging for delivery? This isn’t made known until Checkout. Very deceiving.

I ordered flowers two days before a friends birthday. The flowers were not delivered on the Sunday but said they would deliver them the following day. Two days go by and still no flowers. They said something about sending them out through UPS but could not contact the driver. I am beyond frustrated and they never got the flowers. DON'T EVER ORDER FROM HERE!

Be careful! Spent $115 for a green plant in a white ceramic planter. The recipient received a cheap mum flower in a cheap basket. I live in Arizona and the gift was sent to North Carolina. Two days later I received a picture of the gift and saw it was totally the wrong thing, and a much cheaper thing than I had ordered. Called them. They said I only had 24 hours to register a complaint so I was too late. Really??? They saw the picture and it was more than obvious that they had ripped me off. They claim to be a local florist but that is a lie. I have no idea where this "half dead mum" came from, but it was not "local" in North Carolina. I truly believe they calculated that I was so far away from the delivery house that I would never know that they sent a cheap, cheap mum. I don't believe they deserve one star, and I believe their company is dishonest and is stealing from the customer. Save your money!!

Please, please, if you're reading this use any other flower delivery service. You're better off throwing your money, time and flowers out a window than using Avas. I ordered flowers for a sick friend in NYC... After two days and 3 calls they left flowers on the reception counter and left and my friend was already discharged hours before. Now that may be the local flower store issue but the next 13 calls (yes, I said 13 calls) to Avas were a nightmare! If you lucky enough to get anyone who understands English, they put you on hold for 15 min and then disconnect you.

I ordered flowers to be delivered to a family friend- they did not get delivered on the correct day, even though I got an email stating that they had been delivered. I got credited $15- so I tried to get another delivery a couple weeks later. The $15 did not go through, so I had to call them. The worker, Diana, stated that she had to give me her discount because the credit still didn't go through but the price was much higher than it was when I was doing the order on the computer- I think I may have gotten $5 off, which is ridiculous. And the flowers STILL DID NOT GET DELIVERED ON THE CORRECT DAY!! I'm so done with this company- two strikes and nope!!!

I bought a plant for a friends funeral. The confirmation email said the arrangement would be delivered to the funeral home before the funeral. The plant was delivered several hours late. (What's the point of sending something?) The plant didn't have my name on the card. Once again, what's the point of sending something. I complained via email and never got a reply. Stay away from this business.

I ordered flowers for my father's funeral via telephone. Customer service assured me that the flowers would be delivered by 10:00AM for the funeral service. The confirmation email said delivery would be before 12:00 noon. I immediately called customer service and they again assured me that the flowers would be on time for the service. They even sent an email ensuring the flowers would be delivered prior to 10:00AM. They did not deliver until 11:30 when the service was almost over. The florist that delivered the flowers said that Avas told them to deliver before 12:00. Clearly Avas will tell you anything to get an order but will not follow through and deliver ON TIME.

I ordered a flower arrangement from them based upon the picture in their web portal. What was pictured was full of colorful flowers, what was delivered was literally half the size and mostly greens, not flowers. Clearly bait and switch. I contacted them about this and they said if I read their policy it allows them to substitute and make changes as they see fit. Basically, doesn’t matter what you order, they decide what you get. Do not use this company, unless of course you want to get taken!

I ordered flowers to be delivered to my daughter in law, I realized I was ordering later than normal but was assured if I paid an additional 16.00 it would absolutely be delivered that day. When it wasn't I called customer service to get a refund for that 16 dollars and was told that was for something else not guaranteed delivery. I specifically repeated back that the 16 dollars was to guarantee delivery that day. "Oh yes" The flowers are supposed to arrive today. I am praying they are worth the 85 dollars I spent on them. I feel bad for the little gal I spoke with today as I kind of shot the messenger. Very very frustrated and wish I would have checked out the reviews of this company before ordering. I won't make that mistake again. Do not order from this company.

They took order and within a few short hours tell me they don't have the current flowers, will substitute in a few days and send unwanted roses!!!! No I say, tell them to cancel everything and they say they will only refund a portion of the cost. Why, it's a scam. I get back $66.98 and they keep $23.00. How deceptive of a company are they? Imagine how many people a day they are doing this to??? I want all of MY money back. So disgusting!!!!

I recently ordered flowers for a co-worker's father's funeral. It was done long distance so we relied on the online photo. Big mistake! The only thing the flowers that were delivered had in common with the picture was the color. We expected a similar white vase, not the black plastic bucket. There were no greens and no ribbon. When I called I was put on an extended hold then told the flowers met the recipe. Not sure what that meant but take my warning, Save yourself embarrassment: CALL ANYONE ELSE! NOT AVAS FLOWERS!

My husband was out of town on my birthday and ordered flowers to surprise me. He did same day delivery but they came the following afternoon. On top of that the flowers were wilted and a couple of the roses were broken. What a waste of money.

I order a medium arrangement basket for a funeral. I received a huge basket. I asked for white ribbon. They put red. I asked for 5 o'clock delivery. I got it at 1 o'clock. I paid $128 and I have to put them in garbage because the company wouldn't do anything to help or correct their own mistake and I couldn't go to a funeral with a huge red ribbon on it. Shame on you **. NEVER AGAIN.

The arrangement received was much smaller than what I paid for and I spent even more on an upgrade that was not provided. Save your money from these thieves and go directly to a florist. Very disappointed in this company.

1-star rating is too generous. Avas Flowers is BY FAR the WORST flower delivery service I have ever used! I ordered an arrangement to be sent to my ill grandmother same day and spend over $70. What was delivered was appalling and it was delivered late. None of the flowers I ordered were used in the arrangement and it came in a box with no vase even though I purchased a vase. The color palette was not even correct. When I emailed customer service to complain, they told me that I would have had to make a complaint no later than 24 HOURS POST DELIVERY. Seriously?!?! That is not even a reasonable timeframe. Just don't bother wasting your money here.

Ordered a plant on Nov. 22, 2019. As of Monday, Nov. 25, it still had not been delivered. Seeking a refund was a nightmare. After 31 minutes on the phone getting a complete run around, they reluctantly agreed to the refund. NEVER purchase from them.

I am sharing about a floral arrangement that I purchased for my grandmother. I specifically bought a large for $70 from Avas Flowers. To my incredible surprise when I saw my grandmother's flowers it was what we would purchase for $10 at a local grocery store. It look nothing like the picture. I even bought a $10 arrangement from a grocery store. When I got to my grandmothers and I put it next to the ones from the floral delivery.

I ordered 60th birthday flowers & big Gourmet Basket to be delivered on 21st Nov from Ava's flowers for which I paid $.166.08. They delivered on 20th instead of 21st and the Gourmet Basket had only half the items which was promised to deliver. They messed up the dates and the Gourmet Basket. They made a mistake and they don't want to rectify it even when I had brought it to their attention on 20th. Worst and rude customer service. I would never recommend placing orders with them. All their customer rating is false. Pls take this warning seriously, they will make your special moments horrible.

They sent an email later saying they don't have the flowers I requested and they can't meet the delivery date requested. The "free delivery" is a come-on. They have a huge charge that's given a different name to make sure the delivery gets made. Avoid them like a case of the flu.

I attempted to order through the Avas Flowers website so that I can use my 20% off code. After entering the code, the discount was only for 10%, so I contacted their customer service department. My order subtotaled $48.98, not including their $15.95 service fee and $4 tax. After the rep supposedly got done “taking care” of the 20% discount, my total came out to $63.42. I then asked where is the 20% applied and after being put on hold a few times, I was told that the arrangement I chose was already 20% off.

I am saddened that this company has not shut down! I ordered flowers online three weeks in advance. First I did not receive an invoice, I requested one online, I immediately received an order number and nothing else. I called them on delivery day because my flowers did not arrive by selected day. I was hung up on, lied to and placed on holds and my flowers were not delivered. In all my years of ordering flowers, I am shocked at their lack in customer service and lack of sincerity. My invoice was changed. I made a dispute with my bank and they refunded my money as they investigate this inept company. This company is stealing. Run from this company.

I ordered 6 red roses and 6 white roses for my 92 year-old widowed mother in remembrance of what would have been a 75th wedding anniversary. The delivery was made after 5 p.m. My mom lives in an apartment complex for seniors. She was on the phone when the delivery person buzzed her apartment. She automatically pushed the button to open the door and then panicked not knowing who she allowed into the building. The next day I saw what was delivered and was very disappointed. There were 12 red roses stuck in a vase. The vase was pretty but there was no filler of baby's breath or other foliage. Just the roses and a ribbon. The red and white I requested had significance that was totally lost. I was charged $90 for what I could have gone to Walmart and done for less than $10. I will not use or recommend Avas again.

This is the most horrible flower shop/warehouse ever..It's actually a warehouse that's located in New York/New Jersey that scam people out of their money. They false advertising by saying it's a guarantee same day delivery. Nothing but lies...I ordered flowers on 11/20/10. I haven't not received them. I received an email saying that the color of flowers I ordered are not in stock & that the delivery truck for the flowers are booked up but yet in still they couldn't refund my money..I was told If I canceled my ordered they would take so much percentage out of my order. This is a scam.. scam.. scam and I don't reccomend no one to use this company.

I ordered flowers for my girlfriend on Wednesday 11/13. No phone calls, no emails that the flowers had been delivered. The website tracking status marked that the flowers are delivered while my girlfriend said she had not received anything. I called the company the next day and asked them what happened. They said that the florist made an attempt to deliver once but not successful but they did not understand why it marked delivered when it was not. They told me that I needed to wait 3 hours for the possible solution from the florist. => I did not receive any calls or emails by the end of the date.

The first arrangement I ordered arrived on time and looking great. The second arrangement I ordered was the very same arrangement as the first but larger, so paid more money for it. The second arrangement arrived and was much smaller than the first and was not as vibrant. The flowers were suppose to be bright yellow but looked like little balls of green instead. Contacted the company & they said they could do nothing because I should have contacted them within 24 hrs of their arrival, which was impossible since the funeral was out of state. They said they would give me a $15 credit toward my next purchase but what good does that do me. I'm unlikely to use them again because of the service and the fact that they didn't try to correct their handling of the problem.

So I ordered a bouquet to be delivered on 11/17. It is my friend’s wedding Day, their emailed says that it will be delivered before 7:00 pm so I called and made sure to deliver it before 11:00 am or cancel the order and after staying about 15 min on the phone they said it is guaranteed. What happened is they delivered it on the 16th but that is not the issue. I Called and stayed 37 min on the phone with them trying to tell them that the vase was changed. It looked so cheap and it is not the same bouquet. I wasted too much time with them but they kept repeating themselves saying that it is the same flowers and they will refund me only $4.00 for the vase. Honestly I don’t want their refund but they are fooling people with the way the bouquet looks online and the delivery is totally different.

My mom lives 450 miles away, and we could not attend her 81st birthday party, so we ordered a huge bouquet of flowers and a bunch of balloons to be delivered on the Saturday morning before her party. The delivery never showed up and we never received any call saying there was an issue. When the order had not been delivered by 4:30, we started making calls to Avas Flowers to try to find out what was going on & where the flowers were. We kept getting disconnected by their "customer service" system when we put in the order number or phone number (the only 2 options).

I would not recommend Avas Flowers. I assisted my future daughter-in-law who was getting married in Cambria California on 10-12-19. I ordered corsages and boutonnieres from Avas Flowers to be delivered around 10:00 am on 10-12-19 to the venue. I did this several weeks in advance of the wedding and also emailed pictures of what she wanted. I live in Bakersfield, California and was not familiar with any florists on the Central Coast.

I googled florists in the area. I wanted them delivered and as other reviewers have mentioned their ad comes up first. The webpage is very attractive, well designed, and easy to place the order. The flowers were supposed to be delivered the same day before 5 PM. All was good, I received an email confirming they were delivered at 4:03. I thought life was great! I called my girlfriend and we chatted for a while and she mentioned nothing about the flowers, so I asked and she said she was there all afternoon and there was no delivery. I called AVAS and they said it was delivered and signed for by the recipient !!!

Awful from start to finish! Flowers delivered a day late, and arrangement was NOTHING like what I had ordered. Cheap, ordinary flowers + LOTS of filler stuffed into a tacky vase. No artistry at all. Grocery store flowers would have been better. This is NOT a local company. They farm out orders or ship via UPS. BEWARE!!

Ordered flowers for a co-worker's family funeral. They didn't get delivered at all. I ordered them two days prior to the funeral date and got an email on the day of the funeral stating that a "customer ticket had been generated." When I called to see what the email was about, they told me they couldn't deliver the flowers and needed a new address. I said "you do realize this was for a funeral, right?" And the guy on the phone did not seem to care at all.

Avas Flowers was the worst flower delivery experience ever. The flowers never arrived for a milestone anniversary despite repeated calls to customer service asking when the roses would be delivered. It was getting late and they still had not arrived at the destination. Each time we called, the reps at Avas lied and said they checked with the “driver” and the flowers would be delivered any minute. They assured us they would get there on time. Well, they never arrived. Turns out they never called the “driver” at all. They just made that up. The roses were never delivered.

I ordered a 12 stem flower vase for my 15th anniversary and wrote a simple message. I thought it would be better to order the colored vase so I did. When the arrangement was delivered there was 6 carnations and 6 roses. That is not what the picture showed. I did not receive the red vase I paid for. And even the card was printed incorrectly. Never again will I buy from this trash.

My boyfriend ordered me some flowers for after a very serious surgery and my experience dealing with a gift bought for me from Avas Flowers was more than unsatisfactory. I actually decided to call and check on the delivery status myself after my boyfriend told me where he ordered from. I was home the entire day following my surgery so I knew I'd be here for the delivery but the flowers did not come. The website repeatedly advertises same day delivery and great customer reviews but this was just a lie to trick new customers. The flowers didn't come until the next day close to 5pm and I was assured they'd come by 12pm that day.

I ordered flowers for my wife to be delivered the next day on our anniversary and here we are two days later and still no flower delivery. The only thing they are prompt with is billing you and their customer service is non-existent. Never order flowers from this company; disappointment is their only guarantee!

On 11/08/19, I ordered flowers via the website. I requested delivery to the funeral home on 11/10/19. I received a confirmation stating the delivery would take place 11/10/19 or 11/11/19, I could work with that, considering the short notice. On 11/10/19 I checked the website to see if the flowers had be delivered, nothing indicated delivery. I called the 800 number and was unable confirm delivery. I was transferred and was prompted by this automated voice to provide my number and someone would call me back. I received a call back and the line disconnected.

My office ordered flowers for our co-workers sister’s funeral. The flowers never arrived, but my credit card was charged. I called the florist and talked to the manager, but he was very difficult to deal with and said he could only give a partial refund. I had to dispute with my credit card company. This business is a scam. They should be ashamed of themselves, taking advantage of people when they are grieving.

Attention to detail is seriously lacking. Ordered their top priced bouquet and received a very small arrangement that did not match the description. Additionally ordered balloons that were not delivered with the order. Scam.

Company is fraudulent in their advertising first of all so you have to understand that before you order. They advertise that they are a local florist and have local brick and mortar shops. They do not. My flowers are around for my wife’s birthday and were late in arriving and the flowers looked terrible. One side of the flowers look like it had been crushed in the door. The flowers were dead within 72 hours. I have contacted Avas numerous times and given them several chances to fix the issue. I am posting these messages on social media and other outlets. Very disappointing and my wife it was supposed to receive the flowers is disappointed and we will never use this florist again. Buyer beware.

I spent at least 40 minutes putting my order in for flowers to be delivered last Thursday, November 7th. The reviews on their site are very positive. Wish I had seen these reviews???? They failed to deliver the flowers Thursday, after promising they would. I spent another 45 minutes on the phone after their unending prompts. Only to be told they weren’t sure when they’d be delivered on Friday. ☹️ The flowers didn’t arrive until after 4:00 on Friday. My sister sent me a picture..the bouquet was NOTHING like what I paid $75 for. Basically a $8.99 WalMart bouquet in a $1 Dollar store vase, with no bow.

Ordered a upgraded deluxe lavender spray $160 flower. Delivered nothing like pic, sloppy handwritten card, 8 small pink rose buds full of nothing but filler. Pic was beautiful lavender arrangement with 26 plus beautiful full roses and note I paid for the upgraded arrangement. God help. Had I gone basic guess that one is only 3 rosebuds. Customer service was no help at all.

On 11/6/19 at noon, I called the 800 number listed on the website - 877-638-6619 to have flowers delivered same day as advertised for my Aunt's birthday. Since I had not heard from my Aunt, (I know she would have called or text me to thank me for the arrangement), I checked my email at 10:00 a.m. the next day, 11/07/19. Unfortunately, I received an email dated 11/06/19 at 4:07 p.m. stating that they could not deliver my arrangement and would be doing so on 11/07/19 and would be giving me a $ 15.00 refund for inconvenience. When I stated I did not want the flowers any longer, I was put on a brief hold and of course the flowers had already gone out today. No voice messages, no phone calls.

Do not spend your money here. I ordered an arrangement for my daughter for her Birthday and at 3:00 in afternoon the day it was supposed to be delivered and was told they would not get it there today, after paying for expedited delivery. After calling customer service, having to explain the situation to 2 different people, and being on the phone for almost 35-40 minutes, I was told they would do their best to get it delivered on the day I paid for. They did offer me a refund but would have to wait 7-10 days to get it. BS. They didn't have any problem taking my money right away. Well, the flowers get delivered a day late and do not look ANYTHING like what I ordered. Additionally, I ordered a full size greeting card I paid $4 for and got a regular card you can get free at any florist.

Wanted to have flowers delivered for my daughter's Birthday. I'm in Minneapolis and she is in Honolulu-and having a rough week with college. Intention was to brighten her day but instead no flowers. I was told same day delivery...

I picked Avas flowers only because Ava is my daughter's name. My best friend had watched my older daughter when I was in the hospital having my baby. I wanted to do something really special to thank her and have flowers sent to her house. I went on avas flowers website and picked the perfect bouquet, the Tuscany one. When I ordered, it said it would be there the same day. I got a phone call late that evening from Avas flowers with them telling me it wouldn't show up that day and I had to break my surprise to my best friend because she was waiting.

The anniversary of my uncle's passing was coming up and I wanted to order flowers for my aunt to be delivered on the anniversary "day" of his passing as I knew my aunt would be sad & I just wanted to brighten up her day just a little. So this was very important to me and had ordered the flowers a week prior. The day the flowers were to be delivered, Avas Flowers had called me to say that the flowers couldn't be delivered until the next day. I told them this was unacceptable and explained the importance of the flowers being delivered on THIS particular date. The gentleman "laughed" and I was irate!! Let me remind you that their website also says "same day delivery." So I said "why not put me in as a same day delivery?" He said they couldn't, and, without an explanation, told me to "take it or leave it." I also made a written complaint with the actual company and they NEVER responded. I will NEVER order from this company again!!

I wanted to send flowers to a friend in Vermont for her birthday. I Googled florists in the town where my friend lives. Avas Flowers came up first. Their ad gave the appearance that they were a local florist in the town and that the delivery would be handled locally. Because I was in a hurry that day, I quickly placed an order for a bouquet that was to be delivered in two days on her birthday. Later inspection of the fine print indicated that they are based in NJ.

Do NOT do business with this company! I ordered flowers for a family funeral days in advance of the church services in Bucksport, Maine. I called twice to speak with agents to be sure they knew what time to deliver to the church on the day of the funeral. They would not reveal the name of the local florist nearby in Ellsworth, ME for my additional follow-up but assured me the flowers would be delivered on time. I requested and received an email from them confirming they would deliver 30 minutes or more before the start of the church service.

Ordered same day delivery, 5 days later flowers still not delivered. Cancelled order. After you order your flowers for same day delivery and pay special handling charges they charge your credit card but don't deliver. Once you get an invoice it THEN states "delivery is not guaranteed". What did I pay for? Avoid this company at all cost. Support your local florist instead!

My mom recently moved to Buckeye, AZ and I figured I would order flowers for her birthday from a local florist. I ordered flowers a week in advance. The flowers never showed. When I called the next day I got an automated message the order was out for “redelivery” - my mom had been home all day. When I pressed the button to speak to a live person I could could only leave a message. Their customer service is horrible. I will not order from them again.

I try to support local florists whenever I can but sometimes smaller towns don't have local florists. I found Avas Flowers online, spoke to a man who was obviously in a call center/noisy environment and that should have tipped me off. I ended up on a 17 min call. We discussed the price range I wanted, the type of arrangement & message, and address etc. Then the total was $30 higher than what we discussed. He said there was no delivery fee that it was all taxes. I said NO. He offered me his employee discount of another $4. I said NO and told him, it was a rip off. Now I look at reviews for them, I'm not alone. I'm glad I hung up because I'm convinced the flowers would certainly NOT have arrived today if at all! DO NOT USE THEM! Don't believe the home page banner of satisfied customers.

I was in a hurry to buy flowers for family member. Based on the google service ad, they appeared to be local. They aren't! They advertised that day 45% off and free delivery. After giving them all your info on the very last screen the charge $18.95 for service and handling. That is very misleading. I tried to cancel online immediately and the online system wouldn't cancel within 10 minutes of ordering, so I called customer service. There are way too many buttons to press, too many messages to listen to before you can get someone on the line. Once I finally got someone on the line, they refused to refund 100% and would only refund $41 of the $59 charge. So even if you cancel immediately, they get roughly $20 for "providing the service."

I ordered two flower baskets to be delivered to a funeral service on October 18, 2019 and was told they would be delivered between 12:00 and 1:00 p.m. At 3:30, they still had not been delivered. I called to ask why they were not delivered and was told they were still working on the order. I had a complete OUT OF BODY EXPERIENCE. They asked for the home address and said they would deliver to the house. I said ABSOLUTELY NOT. I want a complete refund! I was told it had been submitted and to allow 7 to 10 business days. On day 10, still no refund. I do not recommend using AVAS Flowers.

This florist was the worst company I have ever dealt with. Their customer service was absolutely the worst and made it a terrible experience trying to order simple flowers. I ordered flowers and tried to modify my order and sent an hour on the phone and still did not get what I needed to be changed.

Avas florists & I agreed on $70 arrangement. Unaware it was a corp.phone#. A vendor in recipients zip code was used by Avas. Avas lied to the vendor, lied to me. Sent the lowest $ bouquet. SCAM! SCAM!

The flowers were less than grocery store quality. After sending them a picture they said they were within the guidelines. These were for my anniversary. Never again will I use the company. Try Kroger or your local store instead.

I ordered flowers from https://www.avasflowers.net/ on Friday, October 25, 2019 for a delivery date of October 26, 2019 for a visitation/funeral. The visitation was October 27, 2019 and I noticed there were no flowers. At the funeral on October 28, 2019 there were still no flowers. When I returned to work on Tuesday the 29th (today), I see that there is tracking from UPS saying that the delivery will be there by 4:30 p.m. today. After the event is of no use. I called to see if the order could instead be re-routed to a home address. They said they couldn't since the item was already on the truck but they would offer me 20% off of my next purchase. I said "no, I'd like to get a refund."

I WILL NEVER ORDER FLOWERS AGAIN FROM ANY FLORIST! This is the second time they have not followed through in the death of a loved one! They simply don't care as long as they make their money. Better off sending a card and a check to the families favorite charity.

Ordered flowers for out of state funeral, they sent a completely different arrangement then I ordered and sent a card with misspelling of simple words example from was spelled form never used the word family after deceased name added to many names. When I called the company they kept me on hold for long periods of time. Wanted to send out new flowers, problem it was a one day funeral. Asked for 50% refund. They refused. Anna the manager didn’t even apologize and was quite rude. I actually waited on hold 25 minutes before she answered. They refunded me 13 dollars of the 166 dollars the arrangement cost me! This company should not be in the service business, I would never do business ever again. Terrible bait and switch operation. Not wanting to satisfy a disgruntled customer. I’m thinking of going to small claims court.

They came up when I googled Smyrna GA but evidently they are not really located there. I ordered a bouquet sent to a relative. The sale price was touted as $59.99 and free delivery. There was a $17.95 service fee they tacked on that I did not see till I got the notification from my credit card. This is almost fraudulent. I will never use them again and I advise others not to either unless they want to pay more than expected. Since I did not see the bouquet, I can only hope the flowers looked okay.

I found out that my very best friend's young brother passed away yesterday and wanted to send flowers to my friend. I looked for a florist in Upland and chose Avas thinking I can call them and ask and pay for an exquisite bouquet. I chose the Luxury grade artists design basket. I even attempted to call them to upgrade and the call center was in Jersey. I have known that this is NOT a local florist. I was on the phone w/ the customer service rep for 1 hr just to make sure I get a respectful basket and was told they would send me a pic before going out. I just received a picture from my friend and I AM SOOOOOOOOOOOO EMBARRASSED! They sent a 25 dollar grocery store grade autumn basket. THIEVES!!!

I bought over the phone a LARGE DELUXE AUTUMN FLORAL BOUQUET (paid over $120) to take to one high end event and I was planning to hand it to the Hostess. I am sorry I cannot upload the picture here so words would be totally unnecessary. For a Deluxe bouquet they could have used waxed floral tissue or fabric floral wraps or even non woven floral tissue the least. But they just used one sheet of regular GREEN tissue paper! There are other costly design papers used for wrapping but not even going there.

I ordered a get well arrangement early on Friday morning to be delivered the same day by 7 PM. It was not delivered. There was no communication. Do not use this florist as their communication is horrible- however they did issue a refund after trying to get me to take 10% off as their apology for not getting the job done.

As a military member, I tried to set up an automatic monthly delivery of flowers to my wife while deployed. I paid upfront for 6 months of flowers and a card to be sent on my behalf. My wife received 2 of 6 deliveries even after I made repetitive phone calls and sent numerous emails to try to figure out what was going on. Every time I called they would blame the previous representative I talked to for some clerical error and promised the flowers would be delivered by a date that would come and go without a delivery. Since September they refuse to respond to my correspondence and have yet to refund me for the 4 months of failed deliveries. Never will I use this company again and if I were reading this as a potential customer I’d avoid giving any business to this company. They have no loyalty to customers and don’t deserve your business.

I too thought I was ordering from a local florist. I ordered flowers on Wednesday to be delivered Thursday. Today is Friday and still no flowers. I also received a message that the flowers for my arrangement were unavailable and they would substitute. If I had wanted flowers delivered in a box I would have ordered same. I’m furious!

TL;DR support local florist not these guys. Ava's Flowers claims to be local and 5-star rated. I should have read reviews first, but I was in a pinch. They are essentially a flower broker. They outsource to local shops and take a cut. PLEASE do your research and order from the local florist themselves and put these people out of business, I wish I had.

I recently ordered flowers from Avas Flowers and let them know exactly what I wanted. The rep even asked if I had a picture and I said no but if you look online you will see. She did and even said they would try to find a wooden vase as was in the picture. When flowers arrived they were nothing like I had asked for. The only thing similar was that they had sunflowers. While I understand they might not be able to exactly replicate I would think the vibe would be similar. Very disappointed as I could have ordered from FTD and paid about the same. The flowers delivered cost $77 and looked like I could have gotten them from the grocery store for a lot less. I did try contacting customer service but they were not helpful. Said it fell within their substitution policy even though I sent them pictures of what I wanted vs what they sent.

Ordered flowers at 9 AM for delivery after 4 PM same day. I received an email at 4:28 PM saying the flowers were delivered to my ill father out of state. Talked with my father the next day, and the flowers were never received. He said he was home all evening, and received a phone call that they could not deliver till next day. He told delivery person he would be in the hospital all next day and would not be available. I talked with home office and told them about the email with delivery confirmation. I told him I wanted to cancel the order, But they told me they would Only give me a partial refund. I’m contacting Chase Banking to protest and do not recommend doing business with this company.

Ava Flowers is a ripoff. Needed delivery by 3PM. Didnt get there until after. No refund issued. Whole experience was horrible. Happy Anniversary, NOPE!! Bunch of idiots on customer service after you finally do get to someone. Wasted my time and money. Now I have to file a credit card dispute. Don't use them!!!! Grow your own flowers they will arrive faster!!! Company sucks!!!

After ordering, my friends family received a completely different plant that I had ordered for a friend's funeral. Paid $75 and received a peace lily you can buy anywhere for $25. Very dissapointed. I reached out to them several times, after sending pics etc. nothing.. I would give them a 0 if I could. Totally lost faith in florist. If you go to their website you see great reviews, because from my understandning they monitor it, and only put the good ones.

The flowers I ordered did not look like the flowers my friend received! Why pick what you want off their web site when they don’t make it the way the photo looked and what they sent looked cheap! A 60.00$ mistake.

I ordered floral bouquet for a funeral to be delivered. They completely botched the card to the point that it was not clear who they were from, and they did not put WITH DEEPEST SYMPATHY as I requested, misspelled the family name and did not write what I asked, after I reviewed it with them several times! Floral bouquet was cheap flowers and gaudy looking and they would only offer $20 off my next order, AS IF I'D EVER ORDER AGAIN - REALLY?? A $109 BOUQUET ended up being $149 and the picture of it made me furious. Don't order from this company - I should have hung up when I heard several conversations going on on the other end of the line. Not anyone you EVER want to order from.

DO NOT use AVAs Florist. I ordered an expensive Peace Lily plant for a funeral service and asked for it to be delivered by 10 am as it was a short service at the funeral home. I rec'd an email back stating it would be delivered by noon so I called Avas and personally spoke to a rep who told me she could guarantee a before 10:00 delivery to the funeral home. I rec'd an automated email stating it was delivered at 4:06 pm after the service was over and the family had returned home. I confirmed with the family that the Peace Lily was not at the service. It takes forever to even get through to customer service and spoke to an idiot named Max who told me it was delivered in the morning and that the email I rec'd stating that it was delivered at 4:06 was the time the driver actually got to update the status and wasn't the delivery time even though their email said "ACTUAL TIME OF DELIVERY."

When I realized the company added a $17.95 service fee after the order was processed, I called immediately to cancel. I was told I could cancel but the $17.95 fee would still remain. This company is beyond deceptive. I cannot even imagine why they are still allowed to process anything with all the negative reviews. Total rip off. Stay far far away from this one....

I ordered a flower arrangement for a funeral and was assured that it would be delivered prior to the 945AM services. I ordered this on behalf of my family for our friends funeral. Imagine my disappointment when we arrived at the services and did not see the wreath I ordered, I was very embarrassed. I called Avas flowers customer service to find out what happened and they said the vendor delivered them at 12pm. After arguing with the rep they refunded me all but $50 which is what they say the material cost. I will never use Avas Flowers again. I believe they are in a business that requires a high degree of customer service and they definitely dropped the ball with this customer.

Charged for items not ordered--6 phone calls in one week--Not locally owned--no timely receipt--no confirmation of delivery. You cannot contact Avas. All #'s go to boiler room contractors. I got duped thinking I was dealing with a local florist. My fault - If I would have read these reviews first I would never had these issues. Today all of their phones are screwed up!!!

I ordered these flowers ten days before my requested delivery date. The flower were not delivered on the date promised and I was not notified until that day that the flowers would not be delivered until three days later, after the birthday. Also the arrangement shown was not the arrangement delivered. A lame excuse was made that the particular flowers, pink roses among them, were not available; again I was notified of this on the day the flowers were supposed to be delivered. The name of the bouquet that I ordered was called "Pink & Ivory," and a great many roses were pictured. There were no roses in the arrangement delivered and only three or four cheap pink flowers and a bunch of white daisy type flowers. This was a very upsetting experience. Not only was the surprise spoiled that this was supposed to be, but the flowers were not as represented. I would never use Avas Flowers again and would advise anyone to avoid this company.

I ordered flowers for my sister's father-in-law that passed away. When I told the guy I wanted a white bird, he said they couldn’t do it. I told him I was going to keep looking. He said hold on. Came back and told me they could do it. That was so I wouldn’t go somewhere else. My order was delivered with no white bird and nothing like the arrangement I chose. Claimed my response took too long and there was nothing they could do. Also that they found my email in a spam folder. This company is horrible! Do not do business with them! I should have checked reviews!

I ordered (2) flower arrangements for my uncles funeral. Both arrangements arrived wilted with incorrect cards on them. Few days before delivery, I called their customer service on three different times to make sure they have the correct names on both cards. The flowers were not what I wanted and they were wilted and did not look fresh, and I was totally embarrassed in front of my entire family. I will never ever order from them and again and will encourage others not to use them. Scam company ripping people off.

Will not use them again. Substitution my order and looks nothing like what I originally ordered. Called them to inform them and after several attempts and me sending pictures back to them all they offered me was a $25 dollar in store credit and not willing to make it right and send something to replace what they screwed up.

I ordered SAME Day Flowers to be delivered to my 5 year old niece who just had surgery. On that SAME day, they notified me that they didn't have the flowers I ordered but would send pink roses. Still no flowers...2 days later they call me as the address was wrong. Gave them the correct address. They stated they are currently being delivered. 2 days later...still no flowers. I email to get a refund. They call me back to say they can deliver the flowers now. Yeah, really? No, I will take a refund. Make that a partial refund. So, they made out with $20. Great company, order from them if you don't want your order delivered and want to donate $$.

This company is so unprofessional. They lie and say they’re making the arrangements but they’re not. They outsource to local florists, and charge about double the price. Don’t use this company! Also, they have no idea how to treat customers with respect. Horrible.