Avas Flowers Reviews

I bought a bouquet from Ava’s to be delivered on my aunt's birthday. I spent a lot of money on the bouquet, yet I still had to pay an additional $10.00 delivery fee and $24.00 “service fee”. Even after charging all that extra money and promising same-day delivery, they still failed to deliver the bouquet on the date that was promised. I’m sure you can get a much better value at another place, I recommend going somewhere else, unless you want a bad experience.

Paid 100 bucks for a teeny tiny floral arrangement. Fees are outrageous. Order from anywhere else. Paid for same-day delivery, they were a day late. No communication and no one you can call. The phone number does not work. Awful customer service.

This service is awful. I paid $90 for flowers that were never delivered. The company claims to be "family owned". All calls and updates were through an international call center. I was never able to speak directly with a local or even national florist. I paid for rush order, same day delivery. The company tried to use stall tactics to convince me to agree to pay full price for flowers delivered 2 days LATE. When I said no and requested a refund, additional stall tactics were used. I stayed on calls over 3 hours total between 5 calls to get a refund. Clearly, had it not been a weekend, etc., I would have been forced to let it go, and wasted almost $100. The BBB has a running list of complaints against this company. Shame on Avas.

I thought I was getting a local florist, not the case. I ordered flowers for my aunt's 80th birthday, never delivered. I was not notified. I decided to call and follow up and discovered these haven't been sent with some ** excuse. Now 4 days after they were scheduled for delivery I am canceling the order. The customer service is Bogus and they just continued putting me on hold to tell me they are processing my refund. Still no refund. This place is a scam. Use a local florist or someone reputable like 800-Flowers. SCAM!

Beware of this company. No matter what it says online they are not local. My mother order flowers for a bday as a surprise for me the Friday before my bday. My bday was Monday April 25th. The morning of my birthday around 1030 in the morning I get a call from my mom asking me if I got a delivery. I said no. She explained she ordered me something and it was showing it had been delivered. We hung up and she apparently called Avas Flowers to inquire as to where my flowers were 'cause it hadn't in fact been delivered. They put her on hold and proceed to call me and explain I was having flowers delivered and asked if I had received them. When I said no they said thank you and hung up. I called my mother to explain the call I had just received. She was still on hold with them. They told her they would look into the matter and update her. This was at 11 am.

I ordered flowers to be sent for a funeral on 4/23/22 for delivery by noon 4/25/22. I received a text and email 1 hour 45 minutes before the service indicating the flowers need to be changed. What a fiasco! I spoke to 4 different people being on hold for over 30 minutes then being dropped. The big selling feature is “family business for 30 years”, local, etc. That is false. I wasn’t able to speak to anyone in the “store”, designer wasn’t allowed to talk with me! I should have known something was strange when I was asked if I want a pink bow for the basket for $5 plus $5 for a card! No basket of flowers but a vase with completely different flowers than what I paid for. I hope I can share the photos because they are complete opposites. I asked that a photo be sent to no avail. A family member took one to send me. I asked for the owner/CEO to contact me. The business practice is trying to compete with FTD and they are shady. Terrible experience.

I ordered flowers for my sister’s birthday and they were not the same as pictured. They look like an untrained and unprofessional person put them together from their apartment. I am not a florist but could do a better job. Also, there were only 3 roses when at least 6 were in the ad pictured. I consider myself lucky that at least the flowers were fresh and delivered on time after all the horrible reviews I’ve now seen about this company.

They misrepresent themselves as a local florist - they are not! I spoke with Lynn to place my order and I said multiple times that I only wanted to place the order if they could do same day delivery. Lynn placed me on hold, then said she had called the delivery person and yes, they could delivery that day. Flowers were not delivered that day, delivered the next day. Also flowers not as pictured on website. Ava's offered me $15 refund on my $80 delivery.

Ordered flower arrangement 3 days prior to funeral. The day before the funeral, Avas Flowers notified me that they could not fulfill my order of a beautiful standing flower arrangement, and offered me a flower basket instead. Definitely did not want a "flower basket", or I would have ordered one. I would NOT trust ordering with Avas Flowers again.

I ordered a very expensive arrangement with full understanding of the substitution policy that if certain flowers/colors were unavailable, equal or greater value flowers would be substituted. EVERYTHING in the arrangement that was delivered was a substitution, and the quality and quantity of flowers was vastly cheaper than what I paid for - I could have assembled it myself with a $15 purchase of flowers at the local grocery store.

They messed up my order, completely. Cancelled things I did not ask them to cancel, then forgot to deliver 2 items to go with the flowers....one was the birthday card!!! Ya think?? My aunt had no idea who sent them to her. AND no chocolates to go with the flowers on her birthday. And the message recording on phone says to use their website to resolve issues....That's a joke to say the least. Just horrible. STAY AWAY!!!!

Very bad and will never ever use them again. I am strugling to get back my money. Please BBB has to take action on Avas Flowers company. I don't even know how they are on business. I wish I saw the past review before I ordered. Very sad.

It is my birthday and my sister who is home fighting cancer took the time to send me some flowers. Needless to say, not only I was disappointed not for the flowers themselves or the arrangement but because my sister didn’t deserve to be cheated and basically stolen from. I will try to show you a picture of what she thought she was paying for and the picture of what I got. Mind you, the order and the picture says the price for picture shown but she paid for the next size up which is the large and added in her order a helium balloon that said happy birthday which I never got. Not only that she specifically asked that it would be filled with daisies (my favorite flower) instead of the other flowers, she paid extra for it and didn’t get that either.

My mom ordered some flowers for me for my birthday. She was under the impression that it came with a vase flowers and a balloon. She specifically told them to deliver them to me this morning bc I get off at 1. Mind you she paid almost 68.00 for these flowers. They didn't get to my work till 1:50 pm I was almost home and got a call they was there so I had to drive 30 miles back to work to get them. When I got them there was no vase, no balloon, just some raggedy flowers. I called this company and they told me that it didn't come with a vase. They refunded a very little. My mom was so upset. Something has to be done with this company. People are getting ripped off and that's not right. There will not be another order made with this rip-off company. WARNING, DO NOT ORDER FROM THIS COMPANY!!!!

I ordered a mixed bouquet called “She’s Full of Style, Full of Grace” for $111.18 on 3/26/22. I paid an extra fee for delivery on 3/28/22 to my 92 year old mother on her birthday. They did not deliver on time, and what my Mother received was one dozen roses with no greenery and the quality of a WalMart quick sale on flowers. I complained, and they gave me a $33.00 credit. My balance should have been $33.00! They were not replacing my order with something similar, but something far inferior. I feel this is fraud. I have all the receipts and pictures you need, I just can’t get them to upload. These guys are thieves.

First of all, this is NOT AN ACTUAL FLOWER SHOP but rather a 3rd party company. They eagerly and readily take your order and your money. That's where it stops. No one can find your flowers or have any specific information on the details of the delivery. Customer service is a joke. They promise you will get updates on your delivery status but it doesn't happen. I have called 3 different customer reps and yet no one can find where my flowers are ($88.00 in flowers). They were supposed to be delivered yesterday and here we are today and now they are telling me my order number has changed. Unreal. Order directly from a local flower shop. STAY AWAY FROM THIS PLACE!!! After telling the 3rd rep that my next step was to contact the BBB on the matter, I was able to get a refund (still pending).

I had a terrible experience with Avas and would never use them again. On Tuesday I ordered flowers to be delivered on Wednesday. At 4.20pm on Wednesday I was contacted by Avas to say the flowers I selected were not available and a different bouquet would be delivered on Thursday. I placed 3 separate phone calls to Atlas when the flowers were not delivered on Thursday. At one stage they send me a confirmation that the flowers were delivered on Thursday evening. They also confirmed this on the phone.

First, I must say I hold some responsibility for my friend not receiving flowers. I called Avas Flowers believing this was a "family-owned business". I called Avas and the call was handled by someone from home. This was not unusual in today's workplace due to Covid. I live in California and wanted a delivery to a specific hospital in Henderson, NV. Since this is a "family-owned business" I thought they would know the address and location of the local hospitals. This was not the case. I told the person on the line I wanted flowers delivered to the hospital and she provided an address, which I said okay.

Flowers to be delivered to Fountain Hills, AZ. Ordered Fri, was told might not be until sat delivery. I said fine. Specifically said they will need to call that morning prior to making up flowers to ensure recipient will be home (gated community, recipient travels a lot for work). Was assured it will be done. Spoke to recipient Sunday. No delivery or even a call. Called customer service. Pleasantly surprised to get live person - explained situation. NP. Will definitely be delivered Monday.

I ordered a mixed bouquet of colorful variety flowers to be delivered to my terminally ill aunt. I was assured online that the delivery would be on time. The flowers were delivered 5 days late after my aunt passed away. The "bouquet" was not near what I ordered. I was told it was late due to the flowers coming from their fresh farm. A few red roses were delivered. No arrangement or greenery. I was embarrassed. It was very costly. The flowers looked nothing like what I ordered. I don't live near where the flowers were delivered via UPS! Afterwards I asked about this florist. Nobody in the area of delivery ever heard of it. I don't know if they operate from a physical store.

I ordered flowers 3/25 to be delivered 3/28. I received an email and text on 3/28 that my flowers were delivered. But they were not. I called Avas Flowers to inquire. They said the order was not delivered and I shouldn't have gotten a confirmation. They said they would try to deliver them the next day. I asked to speak to a manager. I was on hold 25 minutes while they tried to find a manager to speak to me. It never happened! They offered me $10 off my order. I told them to cancel it. They asked if I wanted to take their 1-minute survey. Do you really want me to do that? These flowers were for a friend who has a health issue with a husband who has been in the hospital 2.5 months. A timely floral bouquet would have been nice.

This company advertises as being local! They are not! Hours at 9-5 M-F. Ships through UPS not delivery person. Does not deliver on the day requested! Had to talk to a person countries away didn’t speak English well. Not a satisfied customer. Will never use again!

I gave two stars for prompt delivery. Although my friend was happy to receive flowers, it looks like a $20 bunch from the grocery store, with not nearly the luxury grade selection pictured on the website, and does not include the green vase I paid extra for. $120 lesson. I also did not see the $25 handling fee until after I paid. Very disappointed.

I ordered the Sweet Surprises Bouquet along with 2 latex balloons and 1 mylar balloon on March 12th to be delivered to my daughter-in-law and new granddaughter that afternoon in New Bern NC. I got a call late that afternoon that the arrangement could not be delivered that day but would be delivered on Saturday. I was ok with that since my daughter-in-law would not be going home from the hospital until Sunday. The flowers were delivered but I did not see a picture of them until later in the week. The arrangement that was delivered was not what was ordered. 2 pink roses, 2 pink carnations and 6 white daisies wrapped in brown floral paper with a ribbon tied around the paper is what was delivered. Certainly not $97.00 worth of flowers. Avas Flowers did not want to make it right... Policy, policy, policy...not the customer is always right. We have taken the issue to our credit card company... Sad. We will not be using Avas Flowers again.

I should have read all the negative reviews about this company. They offer no support, zero communication never answers phones or support emails. Do not buy from them, they ruined my anniversary and did not care.

Ordered a large sympathy standing wreath. Don’t order from this company at all cost, you will get disappointed by family telling you your order wasn’t at funeral home, they do not care to make it right even after a long 2 days tracking down flowers they say were delivered and family says weren’t delivered, entire family said wasn’t any flowers with our name on. They will insist they did delivery but I tell you the importance of flower card to identify who bought them isn’t important to this company and then when you complain they will after a lengthy unpleasant phone call they will throw you a couple dollars and think that makes it right even after asking for a supervisor. Cut out the middle man, call local florist directly or use 1800 flowers as I have done in past. No savings offered is worth not getting the order correct and to funeral home and properly identified with a card with the family it is on from.

Never use this place, they got me for $175 and sent my uncle the ugliest flowers they had, after telling me they had what I wanted and took my money, I get a call saying, "Sorry but we don't have either but we will send something very beautiful and discount you." Well that never happened, found out that they did the same to my sister the next day!!! Stay away from Avas.

First I received a text message my order was delivered. They were never actually delivered. I called and they said it was their fault, they would be delivered first thing in am. They were upgrading my order and refunding me 15 bucks. Not only were they not delivered till early evening, the balloon I ordered was not included. Called and asked to speak with supervisor to tell them I wanted a full refund. At this point between the first mess up and the second, I've held on the phone for almost an hour. Supervisor told me the best she could do was refund me another 10 bucks. Never never never would I order from here again. Also, flowers were not upgraded and yellow roses were wilted on the ends. Wish I had read these reviews first, clearly this company is know for this. Very unfortunate.

Ordered flowers through Avas Flowers a week in advance paid in full for my sister's Memorial. We were promised delivery the day of the Memorial at 10:30 a.m. We started calling to find out where our delivery was at 11: a.m. We were given the most lame excuse ever, they said they don't deliver to churches. They only deliver to residences or funeral homes. The memorial service was at a church. They said they could not deliver it. What kind of floral service does not deliver to churches? We were not told that when we ordered the flowers. We were horrified we had to have the memorial without flowers. Never waste your money on Avas flowers

They delivered a tragic looking thing that looked nothing like the orchid plant in the photo on their site. I ordered this for my mom's birthday and as things stand it would have been better to just send a card. Would have saved $140 and a lot of aggravation. Next time I'll source a local florist or supplier near as possible to the delivery address. Cut out the middleman.

Ordered a luxury bouquet for my soon to new mother in law's birthday and they sent her dead flowers. I spent 120$ and they offered a 50%refund of $42??!! How is that 50% back. Horrible service. Horrible product. Horrible customer service!!! DO NOT ORDER FROM THEM!!

I ordered flowers for my gf and they were suppose to deliver before 2:00 pm. They missed the deadline and ruined the surprise as everyone was supposed to see her get them. The roses were wilted and the vase and extra chocolate I purchased were not delivered. The "service fee" essentially appears to be for a call center not in the US. It seems they contract with a 3rd party, they get the orders and supply the website and customer service. I couldn't speak to the floral store directly or email/text pictures. I am supposed to get $10.00 back on my order so we will see. Bottom line, if you want to worry about your flowers not getting delivered on time, international customer service, no local contact with owners and arrangements that don't resemble the pictures on the site, then this is the company for you.

We ordered roses and paid for same day delivery ($180). No flowers until after 4:30 the next day. Name on card was spelled wrong, no signature on card, and flowers were already in full bloom. The customer service is horrible!

I ordered flowers which were to arrive the following day. Ava's said that they would be delivered the next day and indeed, they said they were delivered but the recipients never did receive them even though they were home! I made numerous calls and emails and they promised to get back to me but never did. They have a website which supposedly helps you but really continues to delay any response. They continued to send nonsense emails which looked like "robo" emails that were in a strange loop when clicked on.

My husband's aunt just passed away, her services were yesterday. I had ordered flowers from Ava's to be delivered at graveside, flowers never arrived. I called as the services were concluding to claim the flowers, however no one seem to know where they were. Person on the phone showed no sympathy, when I requested the refund the credit card I happened to use had my husband's name, but we are both authorized users. She insisted however in speaking with my husband, even though I explained "it wasn't a good time". He was with his family. She didn't seem to care, still insisting to speak with him. I was very disappointed with their service as well as with their lack of concern. It was very embarrassing to not have flowers for his aunt. I will never do business with Ava's Flowers again.

I ordered (Order Confirmation #: **), a plant from Avas Florist and I am extremely dissatisfied with the product that was delivered to my good friend's home for her Birthday! The plant delivered is nothing in resemblance to the plant displayed in the advertisement, the plant delivered was actually dead. Also, I paid for three balloons and only two balloons were delivered. The balloons were drooped down on the counter without even the slightest hint of being inflated with helium, and with the appearance of being at someone's hot basement house party for a couple weeks.

My dad was dying in the hospital. I ordered flowers to be delivered as soon as possible. They said they could deliver them between 3:00 and 4:00 that day. Later got a notification they didn't have the right flowers. Then they said they could deliver the next day between 9:00 and 10:00 a.m.

Well, my review is going to be similar to others in that I wish I could give a negative review, this place is awful, I can't believe they are in business. Here is the whole story, the saga starts with A Valentines delivery to my wife at her workplace. To set the stage, she works M- Th, not Friday. Fri Feb 11, place order for Feb 14th Delivery (duh, Valentines Day) ($105). Fri Feb 11, get notification that flowers have been delivered. Fri Feb 11, spoil Valentines surprise by letting wife know. Fri Feb 11, Wife contacts work (she normally gets notified of deliveries through text) and no one has seen flowers. Fri Feb 11, Call Avas. Avas phone system instructs me to use their website links for customers service to open a ticket for lost/incorrectly delivered flowers. Fri Feb 11, create ticket with customer service and receive email confirming that I have a ticket open. Fri Feb 11: Me: Thinks to himself delivery notification was in error and flowers really will be delivered 2/14.

I ordered a flower bouquet among other things from Avas in Minneapolis, Minnesota earlier in the day. They waited until late in the evening to tell me the order would be placed the next day. This was a serious occasion and I felt like they knew it would not be delivered the same day. Very poor service and I will never use this company again in any city.

She said yes again.

I ordered flowers to be delivered to my cousin on her late daughter’s birthday. This was the first year without her. It happened to be on a Sunday with a $25 fee. The website confirmed they could accommodate Sunday delivery. I received notification of delivery. I called my cousin to check on her and found out the flowers were never delivered! I called Monday morning, they apologized and issued a $15 credit for my troubles and assured me they would be delivered. Late Monday my cousin received a vase of 3 roses and 3 buds. It looked NOTHING like the cheerful arrangement I ordered. I sent a picture to my cousin of what it was supposed to look like. The flowers only lasted a few days.

My fiancé bought me flowers and the picture of what I was supposed to get was beautiful but what I got were droopy and partly dying. They looked nothing like the picture and they were not worth the $$.

Avas Flowers have a D+ rating on bbb.org, which I realized after I tried to cancel my order. I wanted to do something nice for my for Valentine's Day so on 2/1/2022, I ordered 12 red long stem roses, a red vase, a helium balloon and a card with a special greeting created from me to be delivered to her job on Valentine's Day. I waited all day on the 14th to hear the excitement from my wife regarding the surprise and when I did not hear anything from her when she was leaving from work at 3:50 P.M. which was 10 minutes before the time she was supposed to leave. I immediately got very upset. I attempted to call Avas Flowers and was immediately suggested that I utilize the online resolution due to high volume calls.

Don't not buy from here. They are a scam and not actually a florist! I ordered for Valentine's day, paid 131.82$ to be delivered on Feb 14th for item to never show up. Tried calling 5 times over 1.5 hrs waiting on hold to be hung up on every time. I received a text at 9 pm, Feb 14th stating they cancelled my order. I'm assuming cause no florist will work with them and they couldn't fill my order, they took my money and lied about my refund and currently have opened dispute with my credit card trying to get my money back. I finally got thru today February 16th to talk to someone and they said they already refunded which is a lie. Scam company, please listen to reviews.

I paid Avas Flowers $115 to deliver flowers to my wife at our home on Valentine's Day. The receipt guaranteed delivery by 14 Feb. After no flowers were delivered, I tried to cancel my order. No response was received from Avas customer service except "We opened a ticket." The flowers were delivered two days late. After an hour on the phone with their customer service, the best compensation I received was a $20 refund. No apology for failing to deliver as promised, ruining Valentine's Day, failing to cancel my order or provide a full refund. Never, ever, ever do business with this company!

PSA! Omg, I’m am pissed! Don’t ever use Ava’s flowers. Biggest scam and joke ever. I ordered Tosha flowers and a bear and balloons for V day. Their system showed delivered yesterday. I called yesterday and said we did not have them. The rep said, "No worries sir, we will deliver them tomorrow and make sure it’s bigger and better than before." (Keep in mind this is a call center overseas somewhere yet their hold music says they are a family-owned and operated company for 30 Years… **) Well today comes and no flowers. I call them back when I get home from work. They assure me they are on their way and they will be at my house within 20 minutes. 2 hours go by, no flowers.

Valentine's Day, 2022: It's a shame that I have to give them 1 star as it's the lowest option but even giving them 1 star is way too much. If there were an option to provide negative numbers to depict the lowest of low - that would still be too good for this company. This company is BEYOND awful and should be permanently closed. Every state Attorney General should make it their sole purpose to close this operation because its continued allowance to operate is a menace to society. Not only are they thieves but they literally suck all joy out of special occasions. The high ratings on Google and other sites listed on their website are complete works of fiction and goes to show just how far they are willing to go to purposely and willfully mislead shoppers.

I used Google Maps to find a florist within a half mile of my wife's office while she was visiting New Orleans on Valentine's Day. I placed an order with Avas only to get a cancelation notice at 6pm local time on Valentine's Day. Turns out this isn't a local florist at all. It's an internet scam based in Delaware. TOTALLY UNRELIABLE! ONE STAR IS ONE MORE THAN THEY DESERVE.

My purchase was suppose to be delivered yesterday. Still waiting for said delivery. Offered me a lousy ten dollar refund. Charged me an outrageous service fee and still can't tell me why the arrangement has not been delivered. USE ANYONE ELSE than this company.

I ordered Valentine's flowers for my daughter in NH, I am in MA. Avas not only never delivered the flowers, they cancelled my order 2 hours after the end of the delivery window. 9PM on Valentine's Day I received a message from Avas cancelling my order after I had reached out to them twice looking for my flower delivery. No call, no email, no delivery...so unprofessional. Horrible, horrible company. Never order from them, they will collect your money, make a promise and then not keep to their word. Horrible. They ought to be ashamed.

My experience with Avas has been horrible. I ordered 200$ worth of flowers and they were not delivered. I contacted customer service and was on hold for an hour. I finally talked to someone and was out on hold again for an hour. Then nobody came back and I was prompted to their survey. I filed a cancel order online and finally someone called me back and said they would give me 9$ back. I had to argue with the individual to get a refund which I’m still not sure I am getting at this point. DO NOT order with this company.

I had the worst experience of ordering flowers for valentine's day. Placed my order on 2/11/22 to be delivered on Sunday 2/13/22. When it was not delivered, I called and found out it is a flex delivery date meaning they send it within 3 days which was not obvious on their site until you have finished placing your order. By valentine's day at 6:30 pm, it was not still delivered and had placed multiple calls and they do not me they could not get hold hold of the designer. I asked for my refund and they told there is still time to be delivered until 7 pm. They made me wait until 7 and call back and be placed on hold for almost 40 minutes to give me a refund. Their call center is located out of the country and people who answer the phone have no authority to do anything so they put you on hold so they can get hold of someone in the USA!! I wished I had read the reviews before placing an order.

Terrible customer service. Order was supposed to be delivered on Valentine's Day. I even paid the additional service fee and was ensured it would be delivered on the 14th to my wife's office. Late in the day, I receive an email saying the order will be delayed till the 15th or 16th. Very disappointing, it was Valentines Day. Can never get a live person on the phone for customer service. This is a lousy company, terrible customer service and false advertising.

I ordered a flower arrangement for Valentine's Day 5 days previous to Valentine's Day, They were never delivered. No e-mail or notice the flowers wouldn't be delivered. When I attempted to contact the company at 7:30 pm I couldn't reach a person. When asked if I would like to hold for a representative I selected yes, I was then instructed there was a problem with the phone line and try back later. This has been a terrible experience and disappointment. I wish I had read the reviews, lesson learned. I am now out $107.00, No flowers, and no explanation. I will never use this company again and will let everyone know about my disgust in this experience!

Run from Avas flowers. I Ordered one dozen roses to be delivered to my wife at work for Valentine's Day. I was called from Avas flowers 20 minutes after my order and told was told they could not get roses. If they wanted to give me carnations instead for the same $106 I said that was not acceptable to cancel my order. I also went back to my order on their website and canceled it as well. I made arrangements for another flower shop to deliver my wife roses to work They were delivered on Valentine's Day bright and early.

Sent my mother Valentine's flowers. The picture on Avas site was beautiful. Roses, mixed flowers of fuchsia, purple, pink, etc. I have a photo of what was sent. Lots of greenery, 3 OPEN roses, 4 carnations! Wish I could post pictures. 80$! They make it VERY hard to get a person on phone! All were foreign. Promised to send another. This company should be inspected!!! I'm very angry.

For my daughter's birthday I called Avas Flowers. I asked the representative on the phone if they had "fruit on a stick" and that I did not want a fruit basket. I was told yes. I told the representative multiple times that I did not want a fruit bowl and was assured they had a product that was fruit on a stick in a basket with a bow. I also was told that it would be delivered the same day.

I ordered the flowers in Hollywood FL because that is where my friend lives. Should of been Free delivery. Charged me 20.95. Also a service fee. I wanted them Delivered for Thursday. They just got them Sat night. Plus I ordered a floral arrangement. They got over bloomed Roses. I never complain but this is unacceptable. Never will order from them again. So embarrassed.

My best friend of 48 yrs died. I could not be there. I had paid $92 for a flowers with a purple glass vase. I wanted her family to know I was there - they were NEVER Delivered - I WILL NEVER GET THAT BACK - yes they refunded me -- BUT I LOST A LOT MORE.

Website tracker said flowers were on schedule but they never showed up. Called for assistance. Informed they hadn't even been sent out. Had ordered well over 24 hours in advance. Canceled my order and did get a refund before they hung up on me.

I really wish I had read reviews before ordering because SAME! I ordered a bouquet to be sent to my daughter’s work to cheer her up as she was having a bad day. I was informed the delivery was to be delayed till next day (which defeated the purpose for cheering her up) but was offered a free upgrade. At this point I’m not happy but fine, it’s whatever. But then the delivery wasn’t even the correct upgrade arrangement. I was offered a $10 credit which I accepted but after speaking to my daughter, I learned that not only was it the wrong arrangement but that the flowers were wilted. My advice would be to use a local flower shop with fresh flowers and save yourself the ridiculous service fee.

Ordered Flower for Wife's Birthday. Hoping to have them delivered to the school that my wife works at. Gentleman was nice that took call. Order was placed in early am with guarantee to deliver within 4 hours. Wife never received flowers. Guess they tried to deliver to the elementary school after most people had left for the day. Will not use Avas ever again. Should have done more research and found a local business myself... Would have been much cheaper and more likely to arrive on time.

To whom it my concern I have had the worst experience with Avas Flowers. The arrangement that was delivered to my house looks like someone ran to the grocery store and stuck some tulips in a glass. Completely unprofessional but at least they were delivered a day late. I attempted to call customer service and as proven by that experience customer service is not a priority. I will be posting this on Google reviews! And telling everyone I know to use 1-800-Flowers.com. They understand quality and customer service!

They didn't deliver the flowers we ordered and we received no notification that they weren't delivered. When you call you are immediately put into an automated phone system and it is very difficult to talk to a person (if it is possible at all). When you do talk to someone they misdirect you, offer discounts to redeliver, but the redeliveries never take place. You call back, go through the same process, and they up the ante, offering a higher discount, a personal phone call to the recipient with an apology that the delivery didn't occur when it should have, but again, the delivery doesn't happen. A refund is impossible. I don't think they actually have any flowers. I believe this is a scam to collect money and wear people down. Don't get caught in the trap. If you do, avoid the hassle and call your credit card company to reverse the charge.

This company says they are local and they are not, I didn't check the reviews before I ordered I should have and I would have never used them. My wife had to end up staying at work to wait for the flowers which ruined the surprise. I ordered the large size and if that was large I would hate to see medium or small.

This company took my order for flowers to deliver to a funeral home ($232). They never delivered the flowers. After I called them the day of the funeral they said that they'd deliver "the next day". I told them that the funeral is TODAY and there is no one to deliver to "the next day". Their only response was "SORRY". January, 2022.

I ordered the Everlasting Soothing Lavender Bouquet for my mother’s birthday on the morning of 1/21 to be delivered on 1\22. The bouquet with birthday card had a surprising service fee of $20.95 after you put in your credit card information. The bill came to $84.05. On /1/22, I received a call around 8:15 am as well as 2 emails. I called the number back as I do not answer calls that do not list so is calling. (The representative left an email with a phone number.) The representative stated they did not have purple roses, could they substitute red roses or purple asters. I asked if they could substitute white or yellow roses. The representative put me on hold for 2 to 5 minutes.

I had ordered sympathy flower arrangement for a relative. The sympathy spray costs $166 but it was not delivered on the day of the funeral and Avas Flowers refused to issue a refund as they insisted it was delivered. I was at the funeral service and did not see the flower arrangement. A second arrangement that costs about $200 was ordered on behalf of my sister for the funeral, but the arrangement consisted of dead leaves that were brown and dried up, and flowers that were half dead drooping.

Two of my friends chose Avas Flowers to send me birthday flowers. Only one order was delivered--with a note from the second person whose order was never filled??!! Customer service was a nightmare. Use a real local florist instead.

I ordered my daughter a birthday bouquet! The arrangement is called a Birthday Bouquet! I have Covid and couldn’t see her for her birthday and she’s home with a sick child that just had surgery! The bouquet was to have 3 birthday balloons and a card and came with one Valentine’s Day balloon and no card! The flowers were half of what was shown and the daisies were limp and droopy! She sent me a pic and it was pitiful!!! I complained and sent pic and they would only refund me for the price of balloons for 10 dollars! Never will use this company again!!!

Good luck getting what you order! Further insult they advertise one arrangement with lower price than the one shown and don’t forget they’ll add a $20 dollar service fee for god knows what. Impossible to get anyone to speak too and they use shopper-approved interloper to keep customers away! Strongly advise you find another local vendor, Avas’s are not local - just one more deception! I blame myself for not checking and spending $80 for what would be a $7.99 arrangement from the local grocery store, PATHETIC.

I sent sympathy flowers using AVAS Flowers on 1/4 for delivery on 1/8. On 1/13 I followed up since I had not received a delivery confirmation. The rep, Darlene, was VERY unhelpful and unable to tell me what happened that the delivery was never made. She then was demanding insisting that she would now make the delivery. I told her no, that the flowers were initially scheduled to be sent to a funeral home and that the services were already over. I asked her to call me back so that I could find out where they could be delivered. Instead of calling me back, she just refunded the money.??? What a waste of my time, energy and after two days of dealing, nothing at all accomplished. I asked to speak to her manager and Junray said sorry... That's it! WOULD NOT RECOMMEND!

On 12/31/2021 wife and I ordered a bouquet of flowers for a funeral to be held on Tues 1/4/2022 and asked that it be delivered on 1/3/2022 to ensure placement for the funeral. Price was $110. Monday arrive with no delivery. We called Avas and they said bouquet not available and would replace with higher priced one and promised delivery on Tues 1/4/2022. Tuesday came and item not received. Called Avas and they promised on Wed but the funeral was over and they would not refund our money. They promised and swore delivery again for Wed 1/5/2022 with no alternative. We felt we had no choice and reluctantly accepted. Wed 1/5/2022 came with no delivery. We called a local forist who agreed to send flowers for a price again of $110 to the family of the deceased and delivered flowers that same day. Total cost to us was now at $220.

Save yourself some grief. Order your flowers elsewhere. Avas Flowers' website promises you the sun, the moon, and the stars. Don't be fooled. Avas Flowers is not reliable. First thing in the morning yesterday, I ordered a "luxury grade" bouquet on Avas Flowers' online ordering site, for a birthday gift. I added in a "rush delivery" fee, to have the flowers delivered before 2 pm on the date. NO FLOWERS. They never showed up - not by 2pm, 5pm, or even by their latest listed delivery time of 7pm. "Customer Service"? Well, the Avas Flowers' website hides a phone number for "Customer Service" deep inside its FAQ's and it actually lists the WRONG phone number there! Try phoning "855-543-6712" instead, to reach Avas Flowers "Customer Service". It took me a long time and a lot of effort but I finally got through to a live "new order taker" who reluctantly gave me this better phone number for Customer Service.

I ordered flowers for my daughter's birthday from the Avas website, ordered in time for next day delivery on her birthday 12/29, later was notified they didn't have the flowers as shown and would have to substitute for the pink roses in the arrangement with something similar. Said they would call her and let her know it would be delivered the next day. Disappointed, but so far so good. I had ordered the bouquet shown below (pinks and purples) ($54.99). Received a delivery notice from UPS (wondered why UPS when they advertised as Avas Flowers Patterson, CA.)

I placed an online flower order on 1/3/22. On 1/4/22, I received an email informing me that the flowers I ordered were unavailable and that a substitution would be sent. Also on 1/4/22, I received a voicemail from Customer Service, asking me to call them to discuss the order. I called and was on hold for 17:23. During my on-hold time, the CSR never spoke, so I asked several times if she was still on the line. She responded that she was still researching my order. After 17:23, I was was prompted to complete their customer service survey. HORRIBLE customer service and I still have no idea if my order will be sent. They had no problem accepting my $79.48 payment. Will never use this company again.

Order fruit basket. They was gonna send flowers instead. Hard to get a refund if any. On phone for 1/12 to get refund. Doubt I will get it. Please don't use them. On phone, put on hold then they hung up 3 different times.

I ordered a floral arrangement from what I thought was a florist in New Brunswick, MD, for a local delivery on 12/22. They added a $25 charge for same day special delivery. I contacted them on 12/23 to check on delivery. I received a text and a phone message with apologies which said that the delivery would be later that day, or at the latest 12/24. When I called to check on the order today (12/24), a recording said it was scheduled for the Monday after Christmas (12/27). I called customer service to complain, and the best they could offer was a $20 discount on my order. This was very deceptive advertising by an international web-based company masquerading as a local florist. Beware!

I ordered flowers for my daughter's bday at 11am. It's now 10am the next day. Still no flowers. They offered free delivery but charge a $25 flower fee **...Still no one can tell me where my flowers are. Do not use.

I ordered flowers to be delivered on 12/21 for Christmas. Was told they were delivered. They were not delivered. I called to inquire due to not being received. They then told me they weren’t delivered. They would credit me back 20.00 and re deliver them. I asked when. They said December 29th. I stated that’s after Christmas. I was told I should understand. I cancelled my order and now do not have a gift for my friend. Such poor customer service. Will never order again.

Wow... I had no idea your shop was so poorly rated... I had good experiences with other orders years back... something "ain't right over there". I placed an order for a centerpiece to be delivered today... However, I got an email that my order could not be completed, and that I could choose from several inferior options at no extra charged. I cancelled my order. I do not understand why you have something available on your website that you 1) now suddenly can't provide, and 2) couldn't tell me before now that it's not available.

Ordered a Christmas centerpiece for $44.95 for my son & family on 12/8 for delivery 12/18. On 12/17 at 4:30 pm I got an email saying the centerpiece was no longer available and I could substitute A - a dozen multi-colored roses in a box for $74.99 or B - an orchid in a pot for $74.99. WTF? Called the customer service number. Call center with a CS rep who barely spoke English. Went round and round for 1/2 hour and finally got them to refund my purchase.

Found the site online and states same day delivery before 7:00 P.M. 7:40 and still hasn't shown. Can't contact the company, only get recorded responses. Will call my bank to cancel if I can't get a response.

Horrible service, Funeral arrangement never showed up, over $200. A day later I was called for a new address to deliver since they missed the funeral, with free delivery, WHAT A JOKE. I paid extra money for guaranteed delivery! Not a trusted company, this company was unwilling to make this right!

OK here's what you need to know. This is not a florist - they pretend to be they are an outside agency that takes your order. Makes you spend 20 minutes selling you all kinds of extras and then three hours later you get a phone call from some delivery guy that the florist cannot deliver for three days. You tried contacting the customer service. It takes 40 minutes to get through. You are better off finding a local florist so when you call and ask if they had the flowers for delivery they give you an honest answer. This company is crooked and a scam. They pretend to be local flowers but they're not. The fraud is their banner on their website says same-day delivery. All ** stay away.

My mother's birthday is close to Christmas, so I sent her a Christmas-y arrangement. She sent me photos of it, and it looks JUST as promised! She was delighted. I will definitely use AvasFlowers again.

My wife and I ordered flowers for our daughter who was expecting. We reviewed the bouquets on the Avas website and chose the Floral Harmony Bouquet and selected the AS SHOWN size. ($54.99). At 4:05 pm the next day, we received a text saying the flowers had been delivered. We waited for our daughter to contact us. When she didn’t, we contacted her and she said nothing had arrived. Finally, at 7:06 pm, they were delivered. We asked our daughter for a photo of the bouquet and saw that it was about one-third the size of what was pictured - not even close to the AS SHOWN photo. With taxes and delivery charges, we paid nearly $100 for a Bouquet that would cost $25-$35 at a local food store. I’m contacting their customer service later today. I don’t recommend this company and am interested to find out how this is resolved.

I ordered flowers for a very special person. They were supposed to be Christmassy and all they were were roses, baby's breath and regular greenery. It was suppose to be berries holly with roses and bigger.

We ordered flowers for my daughter's birthday to be delivered between 9am and noon, as my daughter gets off work at 3. We are in another state so we called another florist first. They said they could not guarantee the time, so we next called Avas and they said they would be delivered before noon. Avas is less than a mile from my daughter's workplace. Between 12:30 and 2:30 we called to check on delivery twice. We were told yes there is a notation to be delivered by noon but they now said they can only promise before 7pm.

I put this comment on their Facebook Messenger and a representative immediately reached out. She was glad I contacted her and assured me that they would look into the problem I had. She also offered to send some flowers no charge (but it’s not why I complained so I declined). This rep was sincere and did appreciate I brought it to her/his attention. I would now change my stars to a 4.

Ordered a Peace Lily to be delivered to my relative after the loss of his dad. They got the delivery and it was NOT a Peace Lily! Random ugly flowers in a vase! Customer service was the WORST!! STAY AWAY!!

It was an easy process to pick out the flowers and it was nice to have the delivery fee waived by using the code. The only thing that I don't understand it's why are there additional fees? Is this their way of covering the delivery fee? There's an additional $30 in fees that they added! Plus, the flowers showed up the next day.

I have tried 3 times to order flowers or plants off their website to be delivered and every time I get a notification that the arrangement or plant is not available and they want to substitute. Every time I called to get it worked out, I get another country and they put you on hold for 15 to 20 min, while they "look into your account". Of course they are hoping you give up and hang up. Once you say you want to cancel the order,.. you guessed it, another 20 min on hold. I give them a 1 rating only because it wouldn't let me give them a zero. Do not order from this company, if it is a company!

I called 2 days early to have birthday flowers delivered to my sister a nurse. Flowers showed up a week late all dead. The company did credit back my credit card but should have sent out arrangement on time as ordered.

Scheduled a delivery for my anniversary and find out at 4pm they messed up and will not be able to deliver my anniversary flowers. Wanted to give me 10 dollars and deliver the day after my anniversary. What a joke.

Order standing spray $124.99, Sympathy banner 9.99, Peace lilly 39. 99. Total over 200. On phone with them since 930AM Monday morning about delivery that's due at 3pm. WTF ** IS THIS. Funeral Tuesday. Is this a joke? NEVER IN LIFE HAVE I HAD SUCH A HORRIBLE EXPERIENCE ORDERING FLOWERS. NEVER EVER AGAIN WILL AVAS GET BUSINESS FROM ME. You have to call go thru dumb phone system that reroutes you constantly. After 10 minutes of circles you get a 20 min line to be told you have to wait for CSR to verily w/ SECRET FLORIST THATS SELLS FLOWERS THEY DON'T HAVE INSTOCK. WILL NEVER. DO NOT USE AVAS.

I recently had a very disturbing experience with AVAS Flowers today. I had a good friend of mine that had lost his son. I had turned to Avas flowers to help me with a little sympathy card and a bouquet of flowers to be sent to the local funeral home within 1/4 mile of the Avas flower shop. 30 minutes before the wake was to start, I received a text from Avas flowers from a different lady which I had placed my order with, and she went on to tell me that their delivery person left for the day, and that they would not be able to deliver the flowers... I could not believe it. I am also a business owner, and if I make a commitment I am responsible to keep it, and I believe if somebody is still there to take more orders, that same person can go 1/4 a mile down the road and deliver the flowers.

Avas was listed as a local florist near the cemetery where I buried my mother. It isn't. It is actually 1800-flowers and if you need it delivered they send the order to Conroy's. Every time I've had flowers from Conroy's they've been terrible and this was no exception. The flowers look like they taken off a grave last week and delivered to us as new. They were wilted, there were big bare spots and was nothing like the picture. When I talked to the girl on the phone she said that Avas isn't a real place, it's just an order collecting website for 1800flowers. Buyer beware.

Avas Flowers is one of the worst companies I have ever had dealings with. I recommend people steer away from, let me explain. I ordered flowers for my wife who was seriously ill after a stroke. I put in an order for flowers on Friday Oct 22nd. Nothing arrived. I waited until the next day, when after other items I could check my voice mail on my home phone. As people know we get numerous hoax calls a day and a strange number without showing any signs of who from just does not get answered. There was a couple of messages being an issue with my order. Finally on Sunday I was able to follow up and found it was due to some of the flowers not being available. I agreed to have flowers substituted and expected a delivery that Sunday…. No. .. nothing. I also found some emails in my junk mail area, the fact it mentions checking for them in your junk emails makes me wonder if this common.

I am beyond disgusted with Avas Flowers. You will not be notified of the delivery, they will not give you the local florist information and last they give you a complete runaround. PLEASE if you are going to send flowers to call a local florist and have them prepare your order. Keep the money with the local shops and not overseas.

I ordered a bouquet to be same day delivery for a friend’s birthday on a Thursday…. Paid over $77.00 for a $49.00 arrangement. The flowers were not delivered on her birthday and the next morning I called and complained and was told they’d be delivered by noon that day, which was Friday. Well, they were not delivered by noon, in fact, I was told afterward that delivery was attempted after her place of business was closed in the early evening! To top it off, they gave me trouble about giving me back a full refund! Frankly, one star is one star too many. I suggest you use a different florist!

EXTREMELY dissatisfied!!! I would give ZERO stars if it were an option. I called from Virginia to place an order a few days ago for a large potted Azalea bush to be delivered to a house in Trinity, Alabama for a birthday. I placed the order with a man whose name started with a G. I asked him THREE times if he could confirm that the Azalea bush would be blooming, since it may be the wrong season to bloom. He assured me each time that it would be "just like in the picture on the website". I said we didn't care what color the blooms were, but we REALLY wanted the order to be FLOWERING when it arrived. I asked if he could check, and call me back so I could change the order if they had no blooming Azalea bushes. He repeated that it would be blooming, took my payment and never called me back.

I ordered "upgraded flowers" and that is not what I got for sure, what I got was some half dead horrible looking weeds. I had to call and remind them of my delivery day that I specified I needed because it was a very special 80th birthday. When the flowers got there I was mortified and ashamed for the arrangement I spent $109.00 on. I contacted them to only get a response of we will give you $20.00 back.. Really I want a full refund and you can even come pick up your crappy flowers. No response... I WILL NEVER ORDER FROM THEM AGAIN AND I WILL MAKE SURE NOBODY ELSE GETS SCAMMED TOO.... STAY FAR AWAY FROM THIS PLACE!!!

This is the first time I ever ordered flowers. I set this up to be sent to my grandpa that is currently in the hospital. This was a HUGE disappointment! They looked Nothing like the picture. And when I called to complain they offered me 50% of the flowers but I would still be out 50 dollars! They offered to pick them up and then I would get a refund but my grandma took them home to be put in water. This is not a good company to order from. They deliver flowers you would pick from a dingy field!

I placed an order online for an arrangement to be delivered the next day by 2PM for a funeral service. I paid the $21 service fee of which Avas said they charge to "ensure proper handling of my floral arrangement" and yet 1 HOUR before the service I was contacted by an Avas representative stating they could not get the arrangement to the service in time and that they would like to deliver the arrangement to the family home. What kind of business model allows for a company that has deliveries to not check the delivery schedule the very first thing in the morning so that they could contact their customers if there was an issue? 1 HOUR prior to the service...what did they think? Needless to say I requested a full refund and will NEVER USE THEM AGAIN!

I ordered flowers for $59.99 with expedited delivery of $9.99 which was supposed to be delivered before 2pm. It was delivered at 5:30pm. We ended up late for the birthday party which started at 5 pm because of the late flowers. Called Avas and they couldn't even reach the local florist. Christina from customer service deducted the $9.99 expedited charge. Also, this company should put in bold numbers that they are adding $20 service fee. It's ridiculous. And lastly, the flowers were not even that fresh. There will be no next time with this company. That's for sure.

The product delivered is absolutely nothing comparable to what is advertised in their website. Do not tell me pineapple and kiwi are not in season in the town it was delivered to. The basket didn’t have any paper stuffing/filler at the bottom. The fruit and cheese were slopped in haphazardly. The fruit that was in the basket still had the barcode stickers on them, and one of the fruits still had the protective foam sleeve on it. IN. THE. BASKET. For $118 delivered, please make an honest effort.

Ordered flowers for my stepdaughter's birthday and was called to say they couldn’t deliver it to her school because it was past 2pm. I ordered prior to her birthday. Then they wanted to call her and get another address to deliver the next day. Then the specialist says, "Sorry we will add to your bouquet and give you a discount because of the inconvenience." Two days later a different bouquet arrived. Not what I ordered but what the specialist promised to add to the original bouquet. I called and they said, "Oh we will make it right," but then said, "We delivered flowers and gave you a discount (which I haven’t received yet) and you were told the original bouquet wasn’t available"… Um no I was not told that!!

I ordered flowers for my wife but they never arrived plus they charged an extra service fee that was not made clear before the order submitted. I have tried calling many times but the phone is always busy. I have submitted complaints numerous times through their support section of the site. I don't hear back and I have not received a refund. I would never use them again!

The first time I ordered flowers they called back later that day about an hour before actual delivery time and told me that the flowers were not available. They wanted to give me a discount and I could order roses that were one of three that were shown or sunflowers which she is neither one of those people that I was getting the flowers for. I wanted my money back because they couldn't deliver that particular arrangement and they couldn't deliver any flowers until the next day which I said no the second time they couldn't deliver it to the address and that's where I wanted it delivered. So my experience never again. I should have learned the first time

I ordered flowers for my 92 year old mother flowers the day before her birthday. I was contacted the day after because there was a problem with the address. The address was verified, and I have my sister's phone number because she lives close by. I was supposed to get a "delivered notice" and didn't. I tried to get information from their website, but got nowhere. I tried calling and waited far too long and hung up. This was especially hard as my mother is being put into hospice and this is probably the last flowers I'll ever send her. I will not use Avas Flowers again.

I ordered a flower arrangement in a balloon for a sick co-worker on September 24th 2021. I requested they be sent the same day. I was guaranteed if they would be. I later get it email telling me that they didn't have that Arrangement but they would guarantee I would have it on Monday September 27th 2021. It is 719 p.m. Eastern Standard Time and still no flowers have been received by my co-worker. I sent emails and I called.

You send flowers for an occasion. Avas Flowers decides they will deliver the flowers whenever they feel like it. I purposefully ordered birthday flowers for the occasion and they arrived a day late. Now I look like I forgot when I placed the order over a week ahead of time. No call, no email. When I called them I got a robotic answer that then hung up on me. No way to even call to complain. There are plenty of reputable florists out there. Stay away from Avas Flowers. Never again.

I ordered flowers for a funeral that was on Saturday, I ordered the flowers on Tuesday. On Wednesday I got an email saying that the order had been canceled and I have been refunded. I called on Thursday and spoke to someone who said that the specific flower shop could not fulfill the order but she had found another one in the area who was able to deliver them on Saturday. I asked again to clarify that my flower order would be delivered to the funeral Saturday morning, the representative said yes it would be.

I ordered a $175 dozens of roses with a vase for a surprise on my wife anniversary to her job. The roses came mailed in a box from UPS. Roses was dry and old. Vase was a size of a cup. I tried to put the roses in the vase and it tips over. I was so embarrassed. I looked cheap. I don’t recommend anyone to purchase from this company. First and last time. Not worth the money. I rather go to Walgreens and purchase roses if you want quality.

I ordered flowers on 9/11 to be delivered on 9/22. The bouquet was going to a couple who had lost a baby and 9/22 was the due date. The reason I picked the bouquet I did was for the specific colors. Blue was very important since the baby was a boy. The bouquet ended up costing us $88. It was a $49 bouquet. They received the bouquet and it looks nothing like the photo. No blue flowers. I am giving a generous 3 stars since they did deliver on the right date. But in 11 days they couldn't get the right flowers together? Will not be using them again.

Ordered flowers for a family funeral 9/9/21 and set up delivery for 9/12/21. On the Morning of the funeral (9/12/21) I received a text message saying the order had to be canceled because of unforeseen circumstances and I was receiving a refund. Waiting until so close to the delivery time left me with no alternative and I was not able to have an arrangement at the funeral. Avas gave no indication that delivery could be an issue at the time of purchase or in the days following. I don’t see how waiting that long to tell a customer their order is going to be canceled is considered good business. Calling their support line is useless. They offer no explanation but they do say that it is something that will never happen again. That does nothing to address the terrible position they put me and my family in.

This company offers same day service but does not deliver same day. I attempted to cancel and they refer you to their legally binding contract. Do Not Use Avas! These flowers were for Sympathy and to be delivered to the family of the bereaved, no notice, no delivery!

Placed an order with Avas Flowers in Abingdon Maryland. They did not deliver the flowers to the funeral home as instructed and confirmed. When they contacted me to inform me that they would not be able to make the delivery they offered me very little comfort in apologizing and making it right how can you make a funeral mistake and not have sympathy to own up to your mistake.

After ordering flowers for delivery Avas Flowers added a completely bogus $24.94 SERVICE FEE to the total charge, but they don't tell you about this extra service fee anywhere on the website or at the time of ordering. You only find out about it AFTER your credit card has been charged. This is in addition to the cost of the flowers, taxes and a $9.99 delivery charge. This has got to be a complete scam and is disgusting!

1. This is NOT a local florist. 2. I spent $100 on a floral arrangement in a vase, requesting quality flowers with NO carnations and NO pink colors. 3. They sent a pathetic arrangement which listed for approx. $40 on their own website. It was not at all what I requested and was 6 yellow roses, large CARNATIONS, and PINK alstroemeria. When I saw the bill, they charged me $4.99 for a card, $4.99 for a bow, 9.99 for delivery, and $20.95 for a "service fee", bringing the cost of my "arrangement" to $59.99 and just under $40.00 for misc. fees! I worked as a florist for many, many years and the tiny little cards that are sent with orders cost virtually nothing. I did not ask for a bow, nor was there a bow on the arrangement, so why charge $5.00 for that?

I ordered a “Colorful Sympathy Standing Basket” for a funeral in Lynchburg TN. I paid $142.25. The picture was beautiful and I was assured that the delivered product would be the same as the photo. It was not even close to what I ordered. The arrangement was in a small cheap white plastic basket. The few flowers were anything but colorful. I was truly embarrassed when I saw it. I could have found something nicer at a dollar store. I would NOT recommend using this company. The customer service rep offered a $10 credit! I doubt the entire arrangement was worth that!

My goodness. Compeltely upset and appalled with this company. I ordered flowers early in the morning on a Friday to be delivered to my dear sister for her birthday and was contacted at 6pm telling me the florist could not complete the order and the soonest they could send them was WEDNESDAY the following week. I have never had this happen before and customer service was a joke with an offer for 30% off. STAY AWAY.

3 flowers in a terrible type of basket received instead of "Assorted Plants in a Basket - DELUXE " The most embarrassing is that I paid $104 for a welcome new baby flowers DELUXE. The 3 pieces of flowers received -- the type that would go for a funeral. Such an embarrassment. I could not apologize enough to my friends for what was done by this company. I can not stop crying. I will try to dispute this charge with my credit card. DO NOT ORDER FROM THIS COMPANY. And they "substitute" the rest of the flowers with a regular balloons. Rip off.

I placed an order for a beautiful Feminine Charms bouquet with the chocolates, which was $132.05 with free delivery for my sister's birthday on 27th August 2021. The flowers were delivered on 28th without chocolates. I was absolutely shocked when I saw what my recipient received: the flowers were not arranged at all, and looked like some poor and death flowers that the people threw away, put together and delivered as is without the box of chocolate. The number of my order is #**. I feel absolutely embarrassed I sent these flowers on my sister's birthday. Please refund or explain!

I ordered flowers for my mother in law's birthday online. I have used Avas before with minor issues. I thought they were local. This time after I placed my order I received a confirmation email. I did not look at it until the next day. There was a service fee of $20.95. I did not see any mention of this fee when checking out. Look over your order.

I ordered flowers for a friend's mother’s funeral. Ordered the flowers on August 5, 2021 for a Rosary on August 8 2021 and funeral on August 9, 2021. After ordering a gentleman called and said that the basket I had selected was no longer available. So I said to make and send something that was comparable. Today August 17, 2021 was notified by Avas that NO BASKET WAS DELIVERED. REALLY could not deliver when its order was placed 3 days before. Will see if refund is credited to my card. They really deserve less than 1 star.

This place was horrible! Do not use them. I ordered flowers. Paid more for same day shipping. Never heard anything. Tried to get ahold of them, couldn’t. Then the next day got a call saying they would deliver them never did. Said they didn’t have the flowers I ordered and offered me some roses instead and could deliver them 4 days later. So I asked for a refund and still haven’t received it.

I wish I could upload pictures here.. I placed an order for a beautiful bouquet, which was $91 with free delivery. I was absolutely shocked when I saw what my recipient received: the flowers were not arranged, looked like some random flowers picked up from the closest grocery store, put together and delivered as is. I feel absolutely embarrassed I sent these flowers on someone's birthday.

***BEWARE OF AVAS FLOWERS IN ZACHARY, LA*** I called Avas florist in Zachary, LA., on Aug. 02 at 10:00am and had them guarantee the order I placed online earlier. Would be delivered by 2:00pm since I paid rush fee and they agreed to the specific details for flower types I noted. I stated no roses since she doesn't like roses. About 1:15 I received an email stating my order couldn't be delivered by 2:00 and would be delivered next day. What? I paid a rush fee and he guaranteed me it would be delivered by 2:00!!!! After reading reviews I see others say this happened to them as well. When she did receive arrangement the next day it included a few snap dragons and ROSES ONLY when I specifically stated NO ROSES!!! Most stems were starting to wilt and some petals dying!

First of all, they sent me “delivered” message. So I thought the balloons were just waiting for volunteers to delivers to my grandson’s hospital room. 2 days later, I receive a call, stating the hospital didn’t accept balloons (COVID) and they would deliver to house. Not true - I called hospital before ordering. Dishonest Driver!!!! She called hospital herself and confirmed, then Promised to have them delivered that day—which never happened!!

I detailed the type flowers that I wanted sent to my sister-in-law, the arrangement looked terrible, the vase was not what they said would be used, the ribbon was pitiful. I called the store twice, the first time I WAS assured by Amy that they were going to replace the flowers, but did not, I called again, talked to Analyn, she apologized and assured me that they were going to send the arrangement that I requested THAT DAY. Again, no replacement. I am out the $115.00, and I feel that I have been lied to over twice.

I had the worst experience. I sent a dozen Roses to my mom. And the flowers were so gross they have brown things all over it. The water was dirty. I’m so upset and my delivery was change to the next day.

These are the worst flowers I ever sent. $100.00 I could have done better with flower from a gas station. The lady had 10 days to live and had to look at this crap. Terrible flowers. Do yourself a favor, don't go through Avas flowers in Trenton.

I am recovering from surgery and received flowers a day late from AVAS Flowers. As soon as I opened the box and saw a generic 12 stem bunch, I immediately thought of the ones you can buy at Walmart for $4.50. These are not what my sister would choose. I sent her a pic and she was shocked by this cheap bouquet of daisy varieties. She showed me what she thought she was getting. So far apart from the flowers that I received. How sad that scammers are in every aspect of our lives. Do your research people and read reviews before you shop. It is sad that when someone cares enough to send flowers, they have to deal with thieves and scammers.

I had a floral arrangement ordered for a funeral and I was promised by Joseph 3 times that they would be delivered on time. I was worried about them not being delivered on time, so I continued to confirm with him they would. He assured me they would. The day of the funeral comes and I called to check on the arrangement. The company said they would not be able to deliver it before the funeral because they do not deliver on Saturday or Sunday. I asked to speak to Joseph again, and of course he was not available. I continued to speak to 5 different people and no one could help or explain why I was assured the arrangement would be delivered but they do not deliver on that day. I was not able to have flowers sent to this funeral because of this company. Do NOT trust their word if you want your arrangements delivered at all or on time.

I am a florist, and I just want to pre-warn everyone to do their research. This is not a local florist and a scam. Do not order flowers through them. We were accepting flower orders for a short period of time and were recording angry phone calls from customers that ordered through them. We had a customer that spent $250 and we received about $85 of that from them. They are now calling and lying that they are from a different wire service to try and get us to take the order. Please search for a local florist in the area you want to send flowers. You can usually find them in the google addresses. I hope this is helpful.

Flowers for a dear friend's funeral were canceled the day before services. I was then pressured to order a “designer's choice” arrangement to be delivered to an alternate address at an unspecified time.

This was my first time purchasing flowers from Avas Flowers online. Purchasing process was very easy. I was able to get free same day delivery which was pretty awesome. My recipient got the flowers on the end of the day. The reason for only 3 stars is because they need to improve delivery status; there was no communication on delivery status. I kept sending inquiry request online, finally someone did called but didn't leave any messages. It was very frustrating. Finally at the end of the day, I got an email and text messages stating that my order was delivered VIA FedEx. I wish they would improve their communication by alerting customers regarding delivery status is on its way and send delivery picture. When you are sending flowers to surprise someone, you are anxious to know if your delivery is on its way!

Did not send the bouquet I ordered. I have the photos of the bouquet I ordered and the one I was sent, and they look nothing alike. The one I ordered is beautiful and the one I got looks limp with different types of flowers.

The advert says next day deliver. Next day no delivery, 2nd day the customer service had no idea if flowers I ordered were delivered. So they called my daughter not me the purchaser. Mgr. ** and Cloe customer Svc tell me, they offer, getting another florist. Too late daughter will not wk to receive. Reimbursement held 10 work'g days. They are still making money. Customer Svc is located out of USA, they quote a script. This so called florist is a Rip off. Do not Buy!

My mother was sent birthday flowers from my out of state sister who used, Avas Flowers who contacted a local florist, Stems&Such, Kouts, In. They delivered flowers in a black hearse. Very upsetting for a bereaved widow.

I went to www.avasflowers.net online to order flowers and a "plush," "soft" teddy bear to be delivered to Great Grandpa William **, at a memory loss facility, Glen Park at Boynton, in Glendale, CA for his 84th birthday. Great Gramps is a 101st Airborne, Screaming Eagles, Paratrooper, he was diagnosed with Alzheimer's/Dementia and is wheelchair bound. Our Son came down with Covid/pneumonia and had to be hospitalized at Mayo Clinic in AZ. We drove from CA to AZ to help him and take him to ER, and a few days later his Dad and I came down with Covid so we are quarantined. Great Grandpa had no visitors for his Birthday June 9th.

I bought a flower arrangement for my girls bday the day before, It was never sent, customer service put me on hold multiple times promising me product. When wanting to cancel they put me on hold multiple times. I'm Fighting this, CONSUMERS WATCH OUT FOR THESE PEOPLE. Don't be mislead by the voice they portray by phone. It's best to buy your stuff in person. Do not make the same mistake I did. Avas Flowers is fake website who like to scam people.

BUYER BEWARE!! No flowers, No delivery, No contact, No email, No phone call. But immediate charge on my credit card. Upon requesting a refund after they missed the birthday delivery by two days, they THEN started sending me emails about how the arrangement I ordered wasn't available and would delayed. First, one delay and then another. Still no flowers, no delivery, no refund....NOTHING. AVOID THIS COMPANY AT ALL COST!!

NOT A LOCALLY OWNED company! BEWARE OF THE FALSE MARKETING!!! No clue who actually owns “Avas” but they work with local AFFILIATES to fulfill all orders. What does this mean and how does it affect your order? It means they have MANY agents who process your orders and relay those orders to OTHER agents at local facilities that may or may not even be able to accurately fulfill your request(s). They advertise generic items with broad descriptions and leave fulfillment to the discrepancy of those local florists. The final product you receive will be nowhere near what you expect or what is pictured/advertised.

I ordered flowers for my 93 year old mother for mother's day. Three weeks later and still no flowers. Based on their web site I thought I was dealing with a local florist, so shame on me (and credit to them for making a web site that fools you into thinking they are local). Anyway, given how busy florists are on mother's day I could forgive the lack of delivery. What caused me to write this review is the complete inability to reach their customer service to inform them that they did not fulfill my order.

Will never use this service again. They substituted my order with something that was frail and wilted looking and had no fullness to it. I have pics to prove it. The type plant I ordered had a specific underlining meaning. Very hurt and disappointed. The recipient had to Dr up the substitute and change the pot. It was for bereavement and cost me $80+. Phone number provided was for Spanish speaking only. Advertised as if in Gary Indiana but later discovered they were not. Never again!! Won't recommend either.

I placed a flower order for a friend's father who passed away. It was supposed to be delivered on 5/13/21. The arrangement with delivery was $118.60- I received my confirmation, but when I spoke with my friend 5/18/21 she said she did not receive a delivery. It was extremely hard to reach anyone by phone, so I emailed company for explanation. All I got was, "Well do you want it delivered today (services were yesterday)!" No, I am sorry just a "Well do you want refund?" No, I replied. I want these flowers delivered and how are you going to compensate me (your customer). Spoke to a supervisor that offered $20.00 off- unacceptable!!!! I WILL NEVER USE THIS FLORIST AGAIN. :(

First I fully understand my order was placed during one of the busiest times (Mother's Day), so substitutions would have been fine. I ordered the Blooming Daisy Basket however not only were there absolutely no Daisies in my basket but the flowers were dying and dead by day 2! I don't understand how any delivery person could be happy bringing such an order to customers. Not only did it make me sick I didn't get what I ordered but embarrassed and appalled as these were for my In Laws. Thank God I have wonderful In Laws who understood. I will NEVER order from Avas Flowers again, not only is their website hard to navigate, but their Customer Service is terrible. They have no empathy in their voices for your concerns and they will not refund ALL your money.