Avas Flowers Reviews

My mother died right before Christmas and I needed flowers for her funeral on Dec. 26th. No one local would be open and they were pretty much out of flowers anyway so I was happy when Ava's said they could deliver a large spray on Saturday Dec. 26th. I happened to look at the tracking on Dec. 24 and it said the delivery would be on Dec. 29. Not acceptable and I got NO communication that there was a problem. You'd think they would know if FUNERAL arrangements were delayed that they would TELL YOU. I was able to find a florist 30 min. away and I had to go pick up the flowers the morning of my mom's funeral. Not a great turn of events. This florist said never go to internet sites with no address, they just farm out the flowers anyway. Lesson learned! I would recommend everyone STAY CLEAR of Ava's Flowers!

Not a florist, just a reseller that adds a premium to all orders. Neither pricing nor service is good here. Ordered on Saturday for same day delivery. It was assured on the phone by a staffer. "No problem, it will be there early afternoon." When I checked on the order on Sunday, I got a recording saying that it would be delivered on TUESDAY, or FOUR DAYS LATER! Screw that, I cancelled the order, and if my refund isn't timely, I will be visiting the BBB and dozens of other consumer advocates. Do yourself a favor and visit any other florist besides this one.

I ordered a Bushel of Berries Bouquet for a friend on 12/21/20. I was assured by phone and on the invoice they would be delivered or before that date. On 12/24 I received a notice that they would be delivered on 12/29. Tried to cancel order but was referred to their fine print about no guarantees during holidays. The "bouquet" was delivered 12/29 6:30p. My friend sent me a photo; the arrangement was appalling. Instead of a lovely red vase of St. John's Wort with bright red berries and a lovely bow, she received a clear vase with a bunch of evergreen leaves, three wilting red carnations, and a sad excuse for a bow. I wish I could attach photos so you could see just how bad it was. Embarrassing. It took me a few days to complain to Avas and when I did I was told I waited too long. It really was the worst excuse for a bouquet I have ever seen, let alone delivered 4 days late. Never again.

I ordered a teddy bear and balloons to be delivered to a children's hospital on Saturday, I explicitly explained that the patient will be checked out on Monday. I was guaranteed it will be delivered on Saturday; however, they delivered it on Monday after the patient checked out to the hospital and left it in the reception. The patient never received the package and when I asked for my refund I was put on hold for over an hour and got disconnected afterwards, without talking to anyone. I have never got the package nor my money. I would advice anyone who is trying use this company, please stay away from them!

I sent these flowers as a birthday gift and I am embarrassed at the quality. They cost $100 (plus), look spindly, a little wilted, upon arrival, the basket was leaking, they arrived late, the picture showed 3 balloons, there was one small one, there was nothing saying who the flowers were from. Ugh! NEVER ordering from Ava’s Flowers again!

I called this company to ensure they were local and could fulfil a very special order. THey confirmed (lied). Flowers were to be delivered on Monday...they called mid day to say they need my approval to replace pink roses with red...I said OK. They called me later to say they couldn't deliver that day (pretty much ruined the reason for the order in the first place). I agreed to delivery on Tuesday. On Tuesday mid day they called and said the truck broke down and couldn't deliver. I tried to cancel but they wouldn't agree, so the flowers were shipped via UPS from Kentucky (delivery to Florida) so obviously they weren't the local company I thought I was purchasing from. $80 order was a 4 stems that you can buy at 7-11 for $4.99. I was so embarrassed when I got a picture of the delivery. DON'T BE SCAMMED BY THIS COMPANY.

I ordered sympathy plant in Jan 4, 2021 today is Jan 6, 2021 still not delivered. If I had known there’s no actual Avas in Auburn AL, I would had never ordered but the Rep lied to me and said they are located in Auburn. I specifically asked that question. After 4 calls to this company which is not in the US I was placed on hold today for 35 min (Carl). Totally ignored. While on hold I called back on a different phone and spoke to a girl named George. These are all fake names. My other phone got disconnected after 35 minutes while I was talking on husband's phone. I told George the problem and if the arrangement isn’t delivered today I’ll want a full refund and no charge for canceling.

I ordered flowers December 30th and as of January 3rd no flowers. I did track my order and it stated that the delivery would be January 5th. I would NOT recommend Avas Flower website to any friends or family in the future. Very poor business if you can’t deliver as posted.

I ordered a bouquet of flowers on website called, "my sun, moon and stars". Beautiful white lilies, yellow roses and small purple flowers, green foliage, in a cobalt blue vase, as shown in website photo. What was delivered was an ugly, sad looking small yellow roses, pink carnations, yellow foliage in clear vase with orange bow. Absolutely awful. I emailed and stated please cancel order if not as shown in picture! I wish I could share the comparison photos! Very disappointing!

I ordered two Large flower centerpieces with candles to be sent to some friends in the US. One did not receive it until 10 days late and it was not what I ordered at all. It was a pathetic bunch of half dead flowers you would get from a cast off from Safeway. The other was also late and not what I ordered. I asked for a refund and they are sending me back $25 from a cost of over $200. NEVER use them again!!

I ordered balloons along with a stuffed animal for my grandson's birthday and paid a rush order fee for it to be delivered on time. That did not happen. I was not notified by Ava's Flowers that the delivery was not going to take place. My daughter-in-law knew it was going to happen and notified at 6:30 that evening that they had not arrived. I contacted the florist to see what had happened. I was unable to reach them at this time. I tried to contact them the next day. When I finally got through to them midday, there was no apology, no explanation, nothing. They did not offer to refund the rush order fee. They tried to contact the designer but were unable to do so. The lady on the phone said she would create an open ticket. I had to request that she refund my rush order fee. She could not tell me when the balloons would be delivered.

Very disappointed. Their site is a lie. They are not a local florist--if you look at the fine print at the bottom, it says they're from Delaware. However, when I tried reporting them through BBB, there were 5 different addresses (same phone), and the company with their stated address is called "Flower Tech, Inc." They didn't deliver what I ordered (1/2 the flowers pictured), and they delivered it 4 days late with no explanation, no apology. I didn't get what I'd paid for, and my parents got a late Christmas gift. I would never recommend this company to anyone. I left a negative review, but they only post made up 5 star reviews. I should've not trusted the site, and looked up company reviews. All I've found is negative. Someone needs to get them out of business so more people aren't taken advantage of. Shame on you Avas Flowers, or whoever you are.

This company is just a con, not a florist. When you order, your credit card will be charged immediately. Then you will get an email that there is a "problem" with your order. This can't be delivered, that can't be delivered. The flowers will be different, but comparable. Refunds will be promised. They will never arrive. They will charge you $150 for roses then deliver $20 worth of tulips. Customer service will experience "connection problems", they will "accidentally" drop your call. They may eventually agree to only charge $140 for the crappy tulips, but that $10 refund will never appear.

I REALLY WISH THAT I READ THESE REVIEWS BEFORE ORDERING!!! The one star overall rating is totally accurate. Over four days late on delivery date promise. I had to call several times and each time I was placed on hold for upwards of 20 minutes. Things were marked as delivered that were not delivered. Genuinely don't know how these people are still in business.

I ordered flowers on Dec 23 of which I was sent an email stating flowers were on the way and said I could track the delivery. First the tracking they offer is not real, they don’t respond whether or not delivery actually took place. I believe this company is a total scam will be notifying the FBI and BBB and my credit card company.

We paid almost $170 for plant, card, including $25 for candy. The recipient posted on social media wondering who sent it from local grocery store. I was mortified. They left off our name, sent a $30 plant -and $5 worth of candy. 3 months later they offered $15.

I placed an order for a bouquet to be delivered to a critically ill relative who has been through a lot in the last 2 months with a special message for the card. When the flowers were delivered to my relative, they were delivered with a card with a different message (inappropriate for his situation) from someone else. In addition, I called to see what they could do for me and was on hold for nearly an hour before I was automatically disconnected. I try to be generous since I know life is hard, but I really would have expected something better. Avas Flowers, Rock Island, IL

I ordered a birthday gift basket that was delivered a day late, listed as "Sympathy Basket"....(wouldn't you just love to get THAT for your birthday??!!) without the chocolate covered pretzels promised. I was charged a huge delivery fee (25% of cost of basket) despite their "free delivery" posting. Bottom line..late delivery of wrong product for which I was overcharged, and I couldn't get a response from their customer service after repeated attempts to contact them. I will NEVER use them again!! WORST EXPERIENCE EVER!!!

I called them on the phone. I ordered fifty red roses for an anniversary. Specified a red vase, with a white bow and an afternoon delivery. For $350 you would expect them to come close. I got a cheap clear vase, a bow that looked like a high school boy tied it and they delivered the flowers in the morning when the recipient wasn't even home. When I called to complain they insulted me with a five dollar refund. A 50th wedding anniversary only comes once and Avas Flowers screwed up the order.

Ordered a large standing funeral spray for my sister’s funeral in Hawaii 4 days in advance thinking Ava’s Flowers was a local florist. Two days before the funeral, I received 2 emails saying they had called me several times but no answer which was a lie. Told because of Covid, flowers could not be delivered to the mortuary and I instructed them to deliver instead to the house. Was told the flowers were in the van on the way to the house but delivery was never made. The day before the funeral I received an urgent email saying to contact them.

I ordered 12 roses with a beautiful vase for my mother. It looked so beautiful online and when they arrived they put 8 roses half dead in a glass that looked like it was a water glass. Horrible experience.

This was the worst service, I ordered a sympathy spray arrangement on behalf of my church, they charged me double for a customized order but didn’t do anything that I asked for, in fact what they delivered looked worse than what was on their website. It was embarrassing, My church wanted something special for a special lady and it turned out to be awful. Please don’t waste your money.

I ordered a product called a Holiday Flower Tree, a beautiful arrangement of flowers shaped like a Christmas tree, for a total cost of $121.93. Instead, they delivered a small Dwarf Alberta Spruce with a small box of bulbs to put on the tree. If I wanted a tree like this I could buy it for less than 20 bucks from Lowe's. They refused to deliver the correct product and also refused to pick up the wrong product and credit my account. Instead, they offered me a $10.00 discount! Really! I even offered to deliver the spruce back to them! Now they don't write or call. I submitted a claim through the Attorney Generals Office. I just can't let them steal over one hundred dollars from me!

My good friend's husband passed away suddenly 2 months ago. I sent her flowers for her birthday. I wanted them extra special and indicated that. I chose the medium size arrangement that was more expensive. Avas called and texted numerous times to tell me they could not deliver them on the day I wanted, but could deliver them 2 days before. I agreed. They made sure to tell me that the flower arrangement would be "even better" than I had ordered. My friend sent me a picture of the arrangement she received. I was totally embarrassed and livid! I ordered a multi color arrangement with purples, reds, oranges, etc. What she received literally looked worse than a grocery store bouquet! It looked like they had been picked and arranged by a child! It was a dozen white daisies and two..yes TWO red carnations.

The arrangement of flowers I ordered from Avas Flowers are listed as $39.99. With the free shipping code I ended up being charged $72.99. The "arrangement" was NOTHING like the beautiful picture. It was a few sad flowers and green. I've had better $10 Walmart bundles. I've called Avas twice and left two website requests for resolve. No feedback from them at all. I reported it within minutes of the receipt. The call center person says they have to get with the designer and will let me know. Over 3 days later they are still ghosting me.

This is top 3 worst is experience in my life with customer service. They claim flowers were delivered at my home and never were. I called to make the claim and 4 days later they still have not talked to me. I attempted to reach them 7 TIMES, still not about to get my issue resolved. These flowers were for my anniversary, what an embarrassing experience and I will never order from them again. Still fighting to get my money back. Anytime the call seems to go anywhere the call gets disconnected! Getting to someone is another issue. Strongly recommend you look elsewhere cause as it seems I’m not the first to be dealing with this. Hopefully I don’t have to file a claim for fraud on this company and this can just get resolved already.

Avas Flowers positions as a local florist when you enter a city and search for Flowers. I thought it was a 30 year family operated business in a town my Cousin lives in. tried to send birthday flowers 3 days later still not delivered. Staff is not able to communicate effectively. Stock answers off a script. Multiple attempts to get resolution, long wait on hold multiple times. This appears to me to be a scam which uses local city searches for florist and comes up like it's in the city you want to send in. I saw nothing but negative online reviews about Avas. Please do not utilize this company. I've now spent over $100 but maybe more importantly hours online and on phone trying to rectify a simple floral delivery. I have never encountered a worse operation and staff. Don't take my word for it, go online and look at reviews... Nearly everyone is an equally awful experience.

On Wednesday, December 9, 2020 I ordered 2 bouquets of flowers to be delivered together, December 11, 2020 to my twin 11-year-old nieces. This has been a difficult year and it was especially important that the florist follow my instructions. To clearly communicate, I called to make the order, speaking with customer service representative Carlos I gave order and delivery instructions. Carlos assured me he would “personally” make sure the order was completed correctly and he would choose the freshest flowers. The most important concern I have was that the bouquets be delivered at the same time so that neither twin would feel slighted.

This is a company you definitely DO NOT want to do business with. This is what happened... I ordered a fruit basket in the morning for delivery on the same day (Thu) and paid extra for rush delivery. They contacted me and told me they couldn't deliver it that day and they would deliver it the next day (Fri). Never happened. If I hadn't tracked it myself I would not have known they didn't deliver it. Their support website, "Where's My Stuff" responded with, "We understand this matter is very important to you. We will get back to you as soon as possible with a resolution. We apologize for any inconvenience." Never happened. They never got back to me.

I was looking for a flower arrangement for my sister's partner of 10 + years that passed which I considered a brother in law and loved very dearly. The arrangements was supposed to be a large basket on a stand with white roses, lilies and yellow roses and assorted yellow flowers with yellow and black ribbons on it. Instead I received a medium yellow and pink arrangements without the stand and one yellow ribbon attached. I called the company to let them know I was not satisfied with the flowers and it was and eye sore at the funeral and I paid 150 dollars for this arrangement that I never ordered and wasn't pleased. The rep told me to hold for over 30 mins and told me she could give me 20 dollars refund. I was so disappointed I had tears in my eyes. I explained that this was for a family member that had died and this was unacceptable but she said that was all she could do. Needless to say I will never use this company ever again.

They promised same day delivery which was SUPER important in this case and then proceeded to delay the delivery until the following day without letting me know anything. I called and they just said “sorry” and basically did nothing about it. Will NEVER order from them again.

My husband called them to place an order while he was driving. The rep described a "full" rose bundle that was just 3 roses, baby's breath and a bunch of leaves. They also do "free" delivery to avoid reimbursing you when the flowers are late. Huge service fee. Stay away from this company.

I placed an order for flowers to be delivered to a sister in another state. Explained the occasion and described what I wanted since a a picture was not available on the website. The agent even made suggestions. I selected the top grade because I wanted it to be nice. Told it would be delivered that day. I was never able to track the delivery and their phone system is a disaster. You will never speak with anyone without an accent. Charged $5 for a bow and $5 for a card to say who it was from. No delivery charge but a $20 service fee. Still attempting to resolve the issue.

My sister ordered a 100$ arrangement and I received late a small bunch of stems, daisies and carnations valued at app 7$ as sold in Walmart. Very disappointed for my sister when I sent her a pic of my flowers with a TY.

I ordered flowers 5 days in advance of delivery date and found a need to cancel 4 days ahead of delivery date. I met nothing but stonewalling and ridiculous runaround. Very difficult or impossible to talk to anyone. I would never use this business again.

I was look to send flowers to my daughter in the hospital on Sunday. Avas' website said they could do this. Avas quoted me for the flowers and delivery charge. I gave them my charge card numbers then they said they also charge a $19 service charge. And that all florists in Florida did this. I called other florists in Florida and Avas lied to me. The other florists do not charge a service fee. I immediately cancelled with Avas. And ordered with another company. Avas delivered thru a different florist 3 days later and charged me even though I cancelled with them! $86.27. They sent me no confirming data/email. I had to dispute with my charge company. At first my company charged me because Avas had false documentation. And I had none. My company finally gave my money back. DO NOT deal with this disreputable company.

This COMPANY delivered my mom a bouquet that looked like it came out of the trash!! It looked like it was put together by a 2 yr old! THEY SHOWED UP AT MY ELDERLY MOM'S HOUSE AT 11pm at night. When I found out it was not what I ordered, NO VASE FOR $60 order and the only thing this company was willing to do was give me $10.. THE ARRANGEMENT WASN'T WORTH $10... PLEASE PLEASE PLEASE NEVER EVER EVER USE THIS COMPANY!! They misinform and lie to you what they will send!!! Save your $$$. DON'T DO IT!! They need to be put out of business and I will shout this to the world if I have to!!! THIS IS FAR FROM THE LAST REVIEW I'M SURE THAT WILL COME, they do not even deserve a 1 star!!!

Please don’t make a mistake and deal with this people. Shame on them. They charge however they want and delivery whatever they want. Highly NOT RECOMMENDED. I don’t even understand how they can handle business like this. They ruined my birthday surprise.

Avas Flowers was very diligent to find out what happened. They immediately responded to all of my correspondence. They were very sympathetic and gave me a partial refund. I am completely satisfied with how this was resolved.

I ordered, they didn't deliver and my refund didn't include the delivery charge. They promised same day delivery and didn't.!!! Dont order from them. Plus the prices are way too high. Go to someone else.!!

I ordered a fruit basket for my adult grandson today through Avas Flowers. There was a nice Deluxe Fruit Arrangement that I was told would be delivered later in the day. They substituted a flower arrangement without notifying me of the change. That was an unacceptable substitution and when I called to complain they said that they could not do anything because they had already been delivered. The only way I knew that they had not sent what I had ordered and paid for was my grandson messaged me to thank me for the flowers. I would absolutely never use this company ever again.

I had ordered a gourmet basket for a co-worker. When I called, I spoke to someone and they took down my order. I then received confirmation email of my order and I had seen where they charged a $19.99 service charge. An hour later, I received another email about a survey, which I didn't fill out, then about another hour later, I received an email stating that they could not provide me with my order and wanted me to pick 1 of 3 choices instead. I did not want to send a bouquet of flowers. This gets better, I get another email 30 minutes later stating that the delivery was on its way. Well, by this time I was so confused. I tried calling them and figured out that I was speaking to just an answering service, not the actual flower shop. No one ever picked up phone.

I placed a order for 2 arrangements on 11/12/20 for delivery on 11/24/20. Avas had the flowers delivered on the 12th. I called furious upon receiving notice of the delivery. Initially I was placed on hold, then after 30 minutes, tried calling again. Call went directly to hold. Fast forward to 11/21. Contacted customer service requesting a refund or redelivery of flowers as it was their error. They would not do either of my requests. They gave me $35 credit off my order. The flowers were not the same as pictured. DO NOT USE THIS COMPANY.

I ordered these flowers for my sister's funeral as per her request before she passed, but they looked absolutely terrible. They were a totally different arrangement from what is advertised on the website, the leaves were dry and dying, the petals were falling off, and the card that I wanted to add to the order was instead reduced to a plain, folded piece of paper with my words typed onto it and attached to the bouquet by a plastic clip. My sister entrusted me specifically what kind of flowers she wanted on her funeral, and seeing what was delivered was the most embarrassing thing I have ever experienced, and I cried more seeing such an ugly, unprofessional arrangement because I was filled with regret and guilt for how awful it turned out.

I paid $100 a week in advance so I could be confident in delivery for an anniversary. My order was never delivered, and after being told it would be delivered on two separate occasions I was left dry. Their call line never works, and I have been trying to get a refund sending them multiple messages via email and FB message and still haven't heard. I would never recommend this service as I feel like they have scammed me. Don't make the same mistake I did. Call a local florist so you can be confident in your service, that way you won't have a disappointed partner and you won't feel stupid that you done messed up!

Covid has caused us to be denied travel to see a loved one while they are in hospice. So I searched for a local florist where our loved one is and Avas Flowers https://www.avasflowers.net came up. We spend more than $100 with them. Spoke with them on the phone bout the health situation of our loved one and the urgency we were expecting and happy to pay extra for same-day delivery. Flowers were never received! BEWARE. Please don't waste your time or hard-earned $ with Avas Flowers!

My son asked me to order a mixed fall bouquet for his fiancée. 1 yr from today is their wedding day. I ordered at 10 something. Son spent over $75 with extra for rush del (before 2). Never del. Changed to home address; called 2 more times= no delivery. CSR can’t get del dr to answer calls. 7:30 text said flowers delivered. They were not. Paid extra and they keep wanting to refund it. We just want her flowers delivered. $75 for nothing at almost 12 hrs after order. I’m afraid they are a scam!

I looked on their website and chose a flower arrangement, but when got ready to pay, they charged me for service chg. I called & employee told me it would be exactly what pic was. Didn't look nothing like photo, flowers weren't what they had in pic.

I ordered my product on 11/9/20, it was supposed to be delivered on 11/10/20 by noon. It didn't show up so I called and they said it would be delivered on 11/11/20 and that's not what they told me on the 9th. It was a Birthday present for my mother. Which her Birthday is on the 10th. Don't order from this place. They don't do same day delivery like their website says. I will NEVER order from there again.

My husband bought flowers for my 50th and what he ordered is not what I received. They will not call me back. Nov 4th and still no call back. They do bait and switch. I will never order from them again. They took 98 dollars of my husband's money and they look like they came from the grocery stores. Don't buy from Avas Flowers.

Disappointed the flowers were not delivered for the day I ordered them - and I’m not sure they would have been delivered if I hadn’t called. They offered me $20 store credit and not partial refund. I had to make 4-5 calls for this order. Will not be using Ava’s again.

It was my Sister's birthday yesterday 11/3/2020 and we live in different states so I researched online for her local florists. Avas flowers popped up. My Sister's favorite color is blue so I ordered an arrangement with that color. I called personally to confirm it would be exactly as shown in website and was as assured of it. The flowers that came were absolutely not as described or pictured on their site. After calling to complain I've received an email saying they think I should be satisfied with what they sent and no further action on their part should be expected. The flowers sent can be purchased from any grocery store cooler for much less than I paid. They advertised free delivery but tossed in a service fee higher than any normal delivery fee would have been. Do not trust or believe anything they promise especially if you want flowers for a special occasion. Not reputable company at all.

I ordered online for a friends birthday, two days in advance. I called my friend to make them aware of a delivery for that day. It never came and I found this out the next day. So after much research, I found a customer service number to call. They apologized and said it would be resolved and send out the order that day. Again, the order did not show. I called Avas again. They were just giving me the run around and after a couple of disconnects and hold times, I finally said give me a refund. Then I called and apologized to my friend and called my credit card company to dispute the charge for this company. What a scam business. Use an FTD florist.

Take the negative reviews of Avas Flowers VERY serious. The pictures depicted online are NOT what you will receive even if you pay extra for an upgrade. They are extremely hard to contact to try to resolve a problem and they certainly don't offer refunds. They DO NOT live up to their own Satisfaction Guarantee. Numerous complaints about this horrible business. They should be ashamed for stealing people's hard earned money to line their own pockets!

I ordered flowers ON Sat. Oct 24th, and was guaranteed they would be delivered on Sat. Oct 24th. They arrived Monday, Oct 26th. At 2 pm. The person I sent them to was no longer at the location. After multiple calls and emails, I was told they were delivered. DON'T ORDER FROM THIS PLACE. Horrible service and basically every call I made seemed to be sent to an overseas number.

They charged me twice on my cc and after sending proof from my cc company they still verbally tried to embarrass me telling me It wasnt charged twice. 3 agents said, "You're correct." 3 were horrible in their correspondence to me saying basically, "Stop calling. You're a nutcase..." BUYER BEWARE.

I ordered on Friday 10/16 for my mother in-law's birthday on 10/21. I received an email on 10/21 asking to please give them a call. I called the 800 number provided an waited on hold for 10 minutes. Once someone answered it was a gentleman telling me the company did not have fresh flowers and could not make the delivery today, seriously! I explained the situation, it's a birthday for my mother in law who was just widowed a few months earlier, no care in the world, didn't even offer a sorry. They offered a discount for delivering a day late, when I received the email to confirm the discount it was $3.29, what!!!! I paid over $65 for the flowers and shipping and all you offer for screwing me over was $3.29.

I contacted Avas flowers this morning to deliver flowers same day. They took my order and payment and said delivery would be today. A couple of hours later they call back and say they can't get the exact flowers. I ask if they could do a similar arrangement and they said yes they would do a nice arrangement and deliver same day. I get another phone call hours later from them and they say they cannot deliver today at all and that they could deliver on Monday. I tell them no, that is unacceptable, that her birthday is today, not Monday and that if they could not deliver today they should never have taken my order and wasted my entire day. If they had been honest up front, I would have had time to call another florist and gotten a reputable florist to deliver today. They would not give me the managers name and hung up on me. Very unprofessional and they lied.

The Following Relates to my dispute of the Avas Flowers $88.42. I ordered the flowers online the morning of September 24, 2020. I specified on the order in the Special Instructions box that the delivery person should ring the doorbell (since the delivery destination was in inner city Philadelphia in a high crime area). I arranged for someone to be standing by at the house awaiting the delivery. The delivery was scheduled for Friday, September 25. I received an e-mail at 3:48 p.m. on Friday the 25th stating the flowers had been delivered. On Monday, September 28, my wife called the recipient to ask how she liked the flowers and she was informed that she had not received them.

The flowers were to be delivered for a birthday. The flower shop said they "couldn't deliver" according to Ava's. However, I received 5 other flower deliveries on my birthday from other shops in our area and never left the house all day. Ava's will not give me the supposedly florist they contracted the order to -- claims they can't?? Will not refund money until they "do an investigation"?? The flowers were ordered and paid for to be delivered. Flowers were never delivered -- even their website says they were never delivered (the address for delivery was correct in their system). I requested a refund -- they need to "investigate it??" Seriously, horrible business - scam. NEVER ORDER FROM HERE!

We ordered flowers for a friend who just had surgery on September 29, 2020 for delivery on October 1, 2020. Avas took the order, charged our credit card, confirmed the order and delivery date and then on October 2, 2020 sent us an email that delivery will be on October 3, 2020. OK we thought, better late than not knowing. On October 3rd, nothing was delivered. On October 4 we contacted Avas and was told that there had been a delivery glitch and that the order, enhanced this time because of their error, will be delivered on October 5, which it was but with half of the flowers wilted and dying.

I ordered my aunt some flowers to cheer her up after she lost a pet. They didn't have what I originally ordered, so they did upgrade to more flowers (instead of 3 roses, they sent a dozen). They were supposed to be delivered last Friday, but I was told they couldn't be delivered until Tuesday. The flowers arrived, but not the $17.99 stuffed animal that was supposed to be the "comforting" part of the gift. I filed a missing item report with the company, to which I get a poorly coded email (the code actually shows, and I had to search through it to find the actual message) that simply refunded the money. No offer to send my item or anything. I wanted to do something nice, and they have made it an awful experience.

First of all, they don't offer dimensions for the various product sizes, so you're already taking a gamble. I bought this for my mom's birthday and felt completely embarrassed when she received it. The "medium" size is extremely small. Maybe 5 inches tall from the base of the container (which was not a pot, but a small clear square) to the tallest flower. It was absolutely not "as shown". It was a pathetic looking little plant with a couple of flowers. I would've paid maybe $25 for what they actually delivered. Certainly not $67. Yes, $67, there's a surprise $20 service fee at the very end of the check-out process. Extremely disappointed and don't recommend this company at all.

Our anniversary was October 1st and I ordered flowers the morning of 9-30-20 to be delivered to my wife at her work.. Website said they would be delivered no problem. Get email on the 1st at 1:30 saying to please call them. Called and was told the driver couldn't deliver them. When I asked the representative why, he wouldn't or couldn't give me an answer. He said they would deliver the next day. Told him this was unacceptable, That our anniversary is today not tomorrow. Said he would upgrade the order and call my wife what happened... He never called. Called Avas later and said I wanted a refund and was told too late. Now I am having to dispute the charge. Anything time sensitive DO NOT use Avas Flowers.

I placed an order 3 days before my daughters birthday. Asked for a fall bouquet with purple, orange, rust and yellow flowers for fall. Specified “twice” no Lilies as my daughter does not like them. Paid over $150 and my daughter received a bouquet with 2 sunflowers, 4 pink roses, at least 8 small Lilies and lots of messy yellow flower filler. When I asked for them to correct the order and send a replacement, I was told they would have to call ANOTHER florist to correct the problem. Heartbroken... My daughter thought I didn’t remember that she specifically disliked Lilies....

Multiple bad experiences. The most recent one was ordered the XL and paid over &100 and received something smaller than the small. MULTIPLE bad service with this company in many cities. FRAUD. I think It is common because the person who pays and orders is rarely the receptor so they get away with charging large and going small. LOTS of bad reviews!!

Ladies and Gentlemen, please think twice before using this company. They lied that they were located in Palatine, IL. which was the same town as the delivery address. I spent an hour and a half trying to get an answer to where my order was. The order was suppose to be delivered by 12 noon on Thursday as per their email. When trying to get an answer, I had to call 8 times and then I kept being transferred to a phone where no one knew anything about my order.

I was charged for a medium bouquet of flowers, which I ordered, but a small was delivered. I was most disappointed as the recipient is a recent cancer survivor and after a rough year, this birthday was very special. The flowers that were delivered were pretty, but very scant. My invoice showed the proper size, but the delivery showed that a small was delivered. I paid 70.00 for a larger bouquet. I told them I could provide a picture of both the invoice and the delivery ticket.

I ordered flowers to be delivered to my sister on 9/16/20. The flowers were wilted. I’ve called back several times, even though it takes an hour to talk to someone. I was promised a new delivery and it never happened. Yesterday they told me that flowers would be delivered today. Never happened. Called them again and now they say they will be delivered tomorrow! I think this company is known for ripping people off after reading the reviews! Horrible customer service, horrible company! Don’t order if you don’t want to be ripped off!!!

After Ava's Flowers made a huge mistake and didn't deliver my order placed weeks in advance, I experienced the worst customer care I've encountered in years. Facts are, I ordered an arrangement on Sept 8 to deliver on Sept 21 (daisies for my mother-in-law - her favorite flower). At 5 pm on Sept 21, they still hadn't delivered, despite the automated system telling me the delivery was indeed scheduled for that day. When I called, the representative told me they were out of daisies, so could not deliver anything on that day. I also had not received any notification/phone call letting me know they were out of daisies. They had weeks to contact me so that I could cancel my order and go with a florist that did have what I needed. But they did not contact me at all.

I picked a floral arrangement that looked like it would be possible to duplicate pretty closely. The delivered arrangement was flowers but it was not "as similar as possible with the same look and feel." The friend to whom I sent the flowers made photos at my request. The ordered flowers included many small blooms with roses, carnations, asters and stock. There appeared to be a couple of rose blooms but no obvious carnations. There were several large mums and some Alstroemeria that ruined the "look and feel" of the arrangement. As guests at the birthday party said of the arrangement, "It is the thought that counts." That may be true but the "thought" cost nearly $100.

Terrible delivery. Order placed 5am and delivery 8:30pm. Delivery confirmation sent 2.5 hours BEFORE actual delivery. Inefficient communication between Avas Flowers and the local flower shop. Bad choice.

Like another person purchasing flowers from Avas, I didn't check their reviews. Shame on me! Always do your due diligence. I was traveling and in a time crunch, but regardless the product and the entire experience was negative. I could have purchased a number of grocery store orchids, spent less and satisfied the receiver of the gift. I will not blame the customer service representatives for their role, they clearly were just phone answerers. I did get a $10.00 to use on another order (I spent $130.00+). No chance I will reorder from Avas. I believe they do not care one tiny bit if they satisfy a customer.

I paid $80 for a simple 3 purple roses and some other purple flowers in a square purple vase with a balloon. All purple since that was the recipient's favorite color. What they sent in no way matched what I had chosen, however, they have such a overreaching substitution policy that they could have sent a fern and it would have been covered by their policy. They in no way tried to even come close to what I ordered. Please do not waste your money with this florist. There is no way to specify to them what the problem was with the order because they really don't care.

I specified Hydrangeas, peonies, pink roses and snap dragons in shades of purples, pinks & blues in a rectangular box - specifically said no glass vase, no yellow, red or Orange. They delivered orange Lillies, red and pink roses with purple and green flowers in a glass vase. It cost $112 and charged $5 for now and $4 for card that were not delivered. TERRIBLE!

My mother died this past week. My friends tried to send me flowers through this horrible, dishonest company, and they never arrived. I feel very bad for my friends. Not only did they not deliver the flowers, they won't even speak with my friend about it, just telling her to call back three times so far. I just feel bad for my friend on top of the extreme sadness of losing my mother.. Listen, we have received lots of flowers due to this tragedy this past week. It is NOT because we are difficult to deliver to. This is just a horrible, mean, dishonest company and I advise NO ONE to order from them.

I ordered flowers for a friend's birthday. I gave very explicit instructions. I said no carnations (In our culture they are funeral flowers) and no Baker's fern. I paid over $80. In my area I would have gotten twice as many flowers for about $60. I would not have known what my friend received but she sent me a photo a couple of days after she received the flowers. Carnations predominated the bouquet. I called to complain because I also thought the flowers were overpriced. The flowers were to be delivered on a Thursday.

Terrible people. I read reviews after made the purchase. Silly me. They send another plant less cost in a Can as a vase with poor flowers. I don’t know why this people is still on business with that history of thieves. They scam people sending awful and cheaper things than the things they offered and what we paid for. If you don’t want to have a bad day. DONT BUY ANYTHING FROM THEM! MAYOR THIEVES.

I ordered a casket spray and what was delivered did not even resemble my order. The flowers were the wrong kind, it was about half the size I ordered, and the wrong color. Avas basically told me, "Too bad, you get whatever we decide to send." It was annexes endive embarrassment!

Purchased 2 large sprays for $390 for my father's funeral. Fewer flowers in them than the medium size one, large areas of nothing but greenery. Missing the personalized banners, I had paid $10 each for. I tried to post a pic but couldn't get it to show up. This really can not be fixed. Funerals right now with COVID are sad enough. They pretend to be a local florist. This is what they did. They were on YELP and I was suspicious when the agent could not say Van Alstyne. So sad that there are so many really hateful people who care nothing about delivering a good product. This was for my father. It is beyond disappointing.

I ordered flowers for my friend due to the loss of her sister. I paid $20 to have them delivered on Wednesday morning and they were not delivered until 7 p.m. on Thursday. They would not credit me back the $20. And, the arrangement looks nothing like what I selected. Again, they only offered me 10% of my entire purchase...nothing else!

I ordered what looked to be a beautiful funeral spray for my husband's aunt's funeral. The only thing acceptable about this entire order, was that they showed up on time. Not only did they forget the card. The flowers were completely underwhelming. I tried to get ahold of their customer service for 3 hours, and it kept telling me that I had to use the automated call back. I did the automated call back three times and never received a call back.

I ordered $100 worth of flower arrangement and balloons for 27 year old young girl, the balloons ether delivered were a tacky pale gold and a horrible mauve. To top it all off the flower arrangement looked Nothing like what I ordered and their solution was to pick it up and give her a new one!!!! Don’t order from them!

Got a call to confirm address. Said the yes be here. Never came. (Day2) Called, confirm address, said, "Ok will be there before noon." Nothing. Next since I couldn't get ahold of anyone I called to place order. They gave me a DIRECT # TO CUSTOMER service. Called. No answer. (Day3) Called early in morning hoping I could get ahold of someone. Finally did. This girl said, "Oh lots of messages. Umm this order is pending. Let me check. Oh confirm address AGAIN," so I did. I asked what the problem was. She said, "How does it come up on google maps?" I said, "I don't know. Try road instead of street 'cause sometimes it wants to take you to the next town RADISSON." "Oh so I use try rd." I said, "NO. Not try rd. Change st to rd." "Oh my bad. Sorry." She said, "Can we use alternate address?" Lol I said, "May I ask where would you like me to pick them up? This is where I live." Then she says, "Are you a business? I see sheer hair & tanning."

This company is ridiculous. I ordered flowers for my girlfriend hours ago - and they said they would FOR SURE be there by 5pm. Of course, they weren’t. I dealt with 1-800-Flowers yesterday and the same BS happened. Spending almost $200 to not even receive flowers is RIDICULOUS. Today was a special day and I wanted to make it even more special for my girl, and you guys RUINED IT. GARBAGE COMPANY. I don’t recommend this place to ANYBODY. They are absolute trash. Full of liars, horrible customer service, takes 5 hours for a call back, absolutely stupid. I hate this company. Thank you for ruining today for my girlfriend and I. Garbage human beings. You should all work at a McDonald’s, or be homeless, none of you deserve jobs. You’re all lying idiots. Goodbye. I hope your business goes bankrupt :)

Avas came up on Google as a local florist in Windham, NY, but they aren't. I paid extra for fast delivery and they were over a day late. The arrangement came in a box with no vase, unlike the picture. Flowers were old and somewhat wilted. The flowers came by UPS in a box from 4 hours away. DON'T USE THEM. My sister, a florist in Texas, says they come up across the country as a local florist but aren't. BEWARE.

Please do not order from Ava's Flowers, order was not delivered on time, per the company guarantee. Will not refund money. Bottom line - they aren't following their own customer service policy. They provided the guarantee info and didn't fulfill delivery date guarantee by 7pm. DO NOT BUY FROM THEM.

When I spoke with them the gentleman said we might wanted get the bigger one because it had less fillers & more flowers! NOT, it wasn't even the same color OR the same flower! I was VERY disappointed when I saw the picture! I don't mind paying the money as long as the product is of quality! The flowers looked wilted as well!!

I ordered online from Avas Flowers at 8am this morning. I entered the address it was to go to, as well as the time I needed it delivered by. I ordered a $200 Spray for my Aunt's Funeral. Paid an additional 15$ to expedite the service before 1pm today. Get a call from them at 12:45 pm saying they cannot find a florist to deliver before that time, and that they will send a smaller basket instead to the family, and give me a partial refund!! I don’t think so...

We ordered flowers for our Aunts funeral at noon on Saturday and was told they would be delivered that day or the next morning, for the Funeral on Monday. The flowers NEVER MADE IT! This is unacceptable and bad business practice. This can never be undone. I would not suggest using them even though they offer free delivery they charge you a service fee also charge you for the ribbon and the card unless you specify the free ones that go with it. Use a local Florist. Beware!!!!

I was excited to come home to find a box of flowers on my porch. After opening it according to directions and putting the flowers in the vase, I took a photo of them to send with my thank you to the wonderful friend who'd sent them. He responded very disappointed because it wasn't what he'd ordered and looked quite a bit less expensive than what he'd paid. So, given a whole lot of similar reviews, I'd try to avoid Avas Flowers.

I ordered a bouquet for my mother's birthday. She is very ill and lives out of state. We have been separated since the pandemic started and I was hoping to brighten her day with flowers. I paid extra for delivery by 2pm on her birthday. Here we are two days later and no delivery! Customer service is very hard to reach by phone, no tracking information available. I am so disappointed that what could be my mother's last birthday not honored by Avas Flowers. Do not waste your money! The service they provide is terrible.

Had to give them one star just to get review published. In truth, they don't deserve anything but bankruptcy. I should have done deep due diligence on AVAS even though ordering flowers (never delivered despite multiple assurances and hours of waiting on the phone) for my wife's birthday. Turns out, every assurance I received was made up as the person on the phone could never reach the "designer." Moreover, any look online is littered with complaints. Better Business Bureau rated them "F". In fact, one online summary of AVAS states:

On Wednesday Aug 5th I ordered a Satin Cross with flowers for a funeral that was going to be held on Aug. 6th. The arrangement was to be delivered on the 5th to the funeral home. On Aug 6th I received an email to call the Avas Flowers. It took an hour to get through. They said the funeral was on Aug 7th. I told them they were wrong. They called the funeral home and confirmed the funeral was going on while we were on the phone. They offered me 33% off and would deliver to the home of the family that day.

Paid extra for same day by 2pm did not happen - after they take your money - on the next page they tell you oh - it may not happen. Paid extra for fancy vase - did not happen. WORST COMPLAINT - They make it impossible to contact them - will never use them again.

I ordered flowers for my girlfriend birthday to be sent to her work. I ordered them 5 days in advance. The day of her birthday she got nothing. When I called customer service they said they were sorry and would deliver them a day late. The only way I could get my money back is to pay a large restocking fee. Thank you for making me look bad and ripping me off. NEVER AGAIN.

I ordered flowers for my daughter in Ann Arbor. What was delivered was not even close to what was ordered. Tried calling for 2 days, no answers. No returned calls. When they finally called back I was hung up on. I disputed the charge and they put more energy into fitting the dispute than fixing things! Do not use them, they are crooks.

This is the worst florist I have ever dealt with. High pressure to "upgrade", which they didn't do. HIGH delivery Service Charge of thirty seven dollars just to deliver them "fresh". Whatever that means. Missed the delivery day and delivered late the second day. Average LITTLE bouquet ended up costing over $$$. This company is a sham and needs to be out of business instead of ripping off customers. Go ANYWHERE else and you will be better off.

Ordered multicolored Rainbow arrangement online. What was sent was nothing like the pic. Pink & white only, tiny, and poorly arranged. Customer service was horrible & wanted to pick up the original. Embarrassing! Received a $7 refund on an $80 order.

I placed an order August 3rd for flowers for my former mother in laws 90th birthday. I paid extra for the delivery to arrive before 2 pm on her actual birthday August 4th. Here we are today August 5th still no flowers and customer service said I have to wait until 7 pm this evening to cancel the order. No refund for the extra fee charged for early delivery. I couldn't be more dissatisfied especially after being on hold for 27 minutes only to be told all I can do is offer my apologies. I would strongly encourage you to NOT ever use this company.

I was mislead by phone representative when placing my order, And paid more than expected, and they would not allow me to cancel my order. Charged for ribbon and card that should be standard on flower orders.

The company called after my email and apologized for not making the delivery date.

In hindsight, I wish that I would have looked up more reviews before ordering flowers for an employee recovering at home. Avas seemed to have a an almost 5-star rating but that had to be false. A local florist was not able to deliver for a few days so I decided to try Avas after an online search. The recipient never received the flowers and never did I receive an email confirming delivery. I called their customer service and FINALLY got a real person after going through their prompts and waiting. They said they had confirmation of receipt from the "designer" meaning florist. They would only re-deliver if they could retrieve the "delivered" bouquet and call the recipient. Made no sense. I have disputed the charge with the bank on the company credit card. I reordered from a local shop and they delivered a beautiful bouquet of flowers and on time AND for half the cost. Don't waste your time and money on this company.

DO NOT AND I REPEAT DO NOT BUY FROM THIS FLOWER COMPANY. Flowers never bloomed. Left on door step coz I wasn't home. Customer service was no help. Insulted me with a $5.49 refund. They were a gift from my husband for my 35th bday. He didn't look up the reviews first. If he had he would have seen all the negative reviews. Definitely a lesson to learn. I have always used Proflowers and never had an issue with them. So if you are reading this use PROFLOWERS NOT AVAS. AVAS SUCKS.

Worst experience ever! I placed an order thinking it was going to be delivered same day because that’s what it said and that’s what I paid for but when I received the invoice it said it was going to be delivered until the following day. So I cancelled online and when I didn’t receive anything from them that day, I called the following day and after going through their god awful phone system I was finally able to speak to someone and she said she was going to cancel it and someone would reach out to me to confirm and to process my refund. Instead of getting anything on that, I received an email saying that my flowers had been delivered instead.

The flowers you order are not what is delivered. There was about 1/4 of the flowers in it that were in the picture and lesser quality/cost flowers, as well. They also put in hidden charges and it's almost impossible to figure out what you are being charged for. They don't deliver the day that they say they will either. Very poorly done and handled when I contacted them with my concerns. Please look elsewhere for online flower purchases.

I ordered a balloon bouquet for same day delivery, first thing in the morning. They waited until 1 pm to call and say they didn't have the balloons, so they couldn't deliver them... But they'd upgrade the order to roses instead at no extra charge... But they couldn't deliver for another 2 days!!!! I said I NEEDED something delivered today, that was the whole reason for the order... And then the woman told me "Oh, I see you already cancelled the order!" "WHAT?!!? No I haven't!! I haven't done ANYTHING -- I've been on the phone with you!" "Nope -- I see it's been cancelled." "I HAVEN'T CANCELLED ANYTHING-- I DON'T EVEN KNOW HOW I'D DO THAT!!" "Sorry -- we can't help you now". Click.

I ordered funeral flowers. Avas got this wrong from the start. When I received my invoice via email the person who died name was incorrect, my billing address was incorrect, the sympathy card message was incorrect. Numerous phone calls to try to correct. Worst of all they missed the delivery date commitment and didn’t deliver until next day. Worst customer service ever. Hung up on me numerous times while supposedly checking on late delivery. What a rip off. Do not buy from them.

Placed an order for flowers to be sent to a relative in South Carolina for her Birthday..I live in Ohio..I put her address down for delivery..they sent them to me instead of her..a local florist did the bouquet very nice arrangement..but Avas would not send her a bouquet. They wanted to pick up the flowers I had after a day & deliver them to South Carolina..I'm sure they would of been dead by the time they got there..so she has no flowers to enjoy & I certainly wouldn't of paid that kind of money for flowers for myself!! I sent several emails over a day and half when someone finally called me..Plus it was very had to understand the service guy..I will never this service again!!

I called Avas in Coral Springs asking if they were a actual store there to ensure I could get a standing order weekly to my mothers ALF. I promised her fresh flowers weekly. 2nd order was not sent Monday, mom died on Tuesday. Store said they had no record and at least I wasn’t charged!

They used the fewest and cheapest flowers from the lowest rated florist in the area. What I received looked nothing like the Birthday Indulgence on their website. Beware of the $17.95 service fee also!

Ordered a medium sized bouquet. $54.00. Got five flowers in the one they sent. Paid $92.00 after all was done. Biggest rip off I’ve seen. Customer service was terrible, and would not refund or substitute anything.

While trying to send flowers from a local florist (Endicott Florist) Avas Flowers managed to slip their site in and I didn't notice it. Thinking I was dealing with Endicott Florist, a reputable business, I placed an order for a $44.95 arrangement at 12:16 PM and took advantage of their free delivery offer FREEDEL20. Imagine my surprise when I checked out to find my total was $64.95 with no itemized bill. I immediately canceled the order and received an email at 12:31 that a customer representative would be in touch with me shortly.

Ordered a bouquet for our 25th anniversary two weeks in advance. Got a phone call on the scheduled delivery date saying they could not fulfill the order - and the soonest available delivery was two days later. Ruined the surprise I had planned for my wife and offered zero compensation for the inconvenience. Inexcusably unprofessional.

I picked out a blue and white bouquet for my grandmother's birthday as those are her favorite colors. They called me on the day they were meant to deliver to let me know that they were out of stock of all flowers and could not deliver anything that would arrive on time. They offered to "upgrade" my floral arrangement and deliver the next day. I agreed, but then I read some reviews online and submitted a cancellation instead. They did not respond, and they delivered a dozen DEAD roses to my grandmother. I have submitted additional feedback and still have yet to hear from them. If I do not hear from them in the next 24 hours with an apology and offer for a full refund, I will be disputing the transaction with my credit card company. This was awful service, and it's horrendous to take advantage of people who are trying to send gifts to their loved ones.

I ordered two dozen pink roses for next day delivery from their website for my mother's 70th birthday. I was called the next morning to tell me they didn't have pink roses and they couldn't deliver them that day, but could get some from their farm and deliver the next day. They delivered 2 dozen orange and yellow roses that were left on the front deck in the heat without even ringing the bell to let my mom know they arrived. When she opened them, they were wilted and then they died two days later.

DO NOT ORDER FROM THIS COMPANY! They delivered flowers to my daughter's house and she was not home. Left them on her porch. When I ordered the flowers it was supposed to be same day delivery. After I paid for the flowers the confirmation said next day delivery in small print! I tried to cancel the order on their website right away and was not able to. My daughter was leaving town the next day at 4:00 pm. Going out of town. It took me many tries to get a customer service rep on the phone, I kept getting a computer requesting a callback number. Left my callback number numerous times and never got a callback!

They could not deliver what I ordered, and did not even ask me for 3 days if I wanted something different. When they finally did, (after 3 days of not delivering) they gave me two options that were not anything I would be proud to send (they shouldn't have been either!) I found them to be deceitful and purposefully frustrating when I tried to reach them via email or by phone. On the phone they explained the reasons I could not cancel, which were more untruths. They FINALLY did give me a credit (we'll see if that actually happens) but still kept some of the money for doing and delivering nothing. I was stuck on hold with them for better than 15 minutes. All in all a terrible experience. You would think in days of a pandemic when someone is trying desperately to help small businesses, they'd do their best to satisfy their customer.

I used a customer service representative to help place my online order. She was very helpful and helped me order what I wanted. However, once I had selected the products, filled out the gift card, filled out the delivery address, included special instructions, reviewed the order amount, and put in my credit card information then they added an $20 fee at the very end. I consider this a deceptive and unethical practice. I will never do business with them again and I wish I had read the reviews before I started this order. Also, don't be deceived that this is local company. This is a company based out of New Jersey that wants you to think you are dealing with a local company. Again, deceptive and unethical. Don't use them!!!

I purchased flowers for my 25th wedding anniversary at 9AM for the same day delivery. The Avas Flowers website stated they could deliver by 2PM. At 1:34PM they emailed me that they were going to deliver the next day. It's now 11AM the next day and they still can't tell me when the delivery will happen. Whatever you do, do not depend on this company to provide the service they state they will provide.

40th anniversary on the 29 of June. Paid $106.53 do a dozen roses to be delivered at 2:45pm and it never happened! Florist says they got there at 4:45 no one there! That’s why I paid extra!!! Now they want to give me partial refund!

I placed a order with Avas Flowers to deliver a bouquet to a dying relative. I thought they were a local florist. I was told on the phone that the $69. price included free delivery and that I would receive an invoice shortly by email. The invoice never arrived, my credit card statement later showed that I had been billed $103. After receiving the bill I looked a little deeper and understood that Avas flowers is not a florist but a company that contracts with others to provide a product. As far as I know, the local florist who ultimately delivered the flowers performed well. The lack of an invoice and the 50% mark-up over the price I was quoted tells me all I need to know about Avas business model. Never will I use them again.

Avas Flowers gives horrible customer service. Even with a coupon my final bill for a $47.00 bouquet was $87.00 after fees and "upgrading" to the size bouquet that was pictured. Then they called and left a message saying they could not fill the order and needed my permission to substitute. When I tried to call they hung up on my twice. When I finally talked to someone to cancel the order she said she could not do that or refund my money. I asked to speak to someone who could do that. I was placed on hold for over an hour and they finally hung up again! I will NEVER use this company again and neither should you! To this point they have not refunded my money. If I could give a 0 star rating I would and I NEVER give bad reviews.

When I called to cancel an order after I got an email (the day of delivery) saying, "Sorry no florist has what you wanting (daisy's really). We can substitute for your order"- Heck nah - all of sudden they make the extra calls to accommodate what you originally ordered. I told them, "Cancel the order if you don't hear back from local florist in 10min and contact me to let me to verify." Still nothing 3.5hrs later I applied on their website to cancel and it says my order is in process and customer service will be contacting me.. still nothing. I don't have time for this.. Seriously just wanted to send my sister a sweet something feel better after her surgical procedure. I will never... EVER use online floral service again.. 3rd time I have had horrible experience. I will just go straight to the source instead of using "online" services.

My arrangement was sent to my home address instead of the address that was place which was my father's in a different state. I called customer service to get this situation corrected and they told me there was nothing I could do because they sent it to the delivery address given. The actual delivery address on the email was different than my own, so they made an assumption and sent it to my billing address. It is bad enough that I'm grieving the loss of my Uncle who died unexpectedly from Covid, but now I have to deal with fact that the money I really could not afford to spend was wasted. Then customer service had the audacity to tell me I would have to purchase another order to go to my father house. I will never use this company again and I will let everyone that I can, know how I was treated.

Claims free shipping in big bold letters. Get all the way to the last order sheet and Avas tacks on a $17.95 service fee. Oh, yeah shipping is free but service is more than most shops charge for shipping. Misleading and I walked away.

I ordered a gift basket for my father online on 6/19/20 with the assistance of a sales associate because the sales code was not working at check out. I was assured the order would be delivered Saturday or Sunday by noon as long as it was placed be a certain time on Friday. I tracked the order and it said it wasn't "shipped." Have been on the phone and given the run around for more than an hour, being placed on hold twice for more than 15 minutes and disconnected once. It is 3:00 on Sunday and I finally had someone say they will call back and let me know why it wasn't delivered. I don't expect a return call but did request a refund if it cannot be delivered today????

Terrible service. I ordered the premium bouquet and received the most primitive one that you can purchase from any grocery store. Never order from them. No wonder why their rating is low!!! I contacted them and they refused to accommodate my request. Customer service was rude.

Place order on Monday for delivery on Tuesday for birthday and get well. Tuesday morning I go a call and text to call them it was urgent. The plant I ordered was not available. Told Jenny a Money tree was all I was interested in. She said she could have one to me on Wednesday by noon but could NOT be sent to hospital and could not include balloons. She said she would get me an immediate credit for the balloons plus a 10% discount which would come to $20. I said OK, but the plant had to be here by noon on Wednesday. I would get a text before the plant would be delivered. Wednesday noon, plant not here.

I love ordering from Avas Flowers, they have a great selection, good prices and have always delivered beautiful flowers on time to whomever I sent then too. I plan on definitely using them again in the future.

I ordered flowers via AVAS to be delivered to my sister in Sun City West, AZ when her husband died suddenly. This company contracts out all their work after they bill you but do not accept responsibility for the order. In this case, they contracted Aasyaa Flowers in Sun City West, AZ who unfortunately delivered to 129th Street and not my sister's address at 129th Drive. Avas tried to contact Aasya and their voice mailbox was full and they did not answer any contact via tel or email. It's been a week and I as the customer was already billed but my sister, now a widow never received the flowers. Avas did not respond since they said their contractor was at fault...and Aasyaa did not respond even though they are local to the area and should know the development multiple addresses of streets/drives.

This place is a complete scam. I ordered flowers for a birthday and my card was immediately charged yet the flowers were never delivered. They will not respond to me or refund my money. I have reported them to the BBB and it appears thousands of people have had this same issue. Any positive reviews are from their employees. DO NOT GET SCAMMED BY THESE PEOPLE!

1. On 6/11/20 we placed an order for delivery of flowers to a teacher we paid extra for same day delivery. 2. The flowers were never delivered. 3. On Friday 6/12 we called and was advised the flowers were on the truck & would be delivered by 7 pm. 4. The flowers were never delivered. 5. We called back after 7 & was told the florist shop was closed but your rep guaranteed the flowers would be delivered by 4 pm Saturday. As we were responsible for getting the flowers for the teacher we were already embarrassed. 6. The flowers were never delivered on Saturday.

I paid over $100 for a dozen roses; they only delivered 10. My brother sent photo, horrible!! Skimpy roses with a lot of space. Sent email with photo to complain, no response. Called and as I type this review, I’m still on hold. Literally 35:40. Do not use!!!

It is rare today that you get great service, great delivery and great product all at once. But Avas Flowers hit the trifecta. I am so pleased with this company. I will definitely be coming back to order flowers in the future.

I used Avas Flowers on Mother's Day and had such a great experience that I decided to use them for Father's Day as well. Customer service was so nice considering I called and specified that I was only in town to see my Father for a few days and needed to make sure that the flowers were delivered on time, because I would be celebrating early. Everything was spot on from the flowers to delivery. Thank You Avas Flowers for coming through yet again.

So much to choose from I was almost overwhelmed but after some searching I found the absolutely perfect arrangement to send my mother from her birthday. What arrived looked even better than the picture on the website. My mom was so happy to receive an arrangement of her favorite flowers.

I sent my father in law a "Gourmet Delights Baskets and some flowers from Avas Flowers for Father's Day. Everything was exceptional other than the fact that he already received it and it's not yet father's day, but I guess better safe than sorry. Also might have been my own mistake. I would have given 5 stars but one of the pears was bruised a little bit. Other that great service! Thank you.

At first I was annoyed that the flowers were not delivered on time, until I realized that the area was undergoing bad flooding. They apologized and upgraded the arrangement that was delivered the next day. I was truly impressed by their customer service and the flowers were stunning.

It is truly special when you find a company that takes pride in their work and are dependable. It have ordered from this company several times and the results have alway been great. I could not be more satisfied.

I am not one who writes reviews, I mean I paid you and that should be it. However, this time I will. I think you went beyond the requirements in getting this order delivered. I was not aware that my old college friend had moved. Luckily he stayed in the same time and you managed to track down the correct address and get the flowers delivered. Great Job.

I ordered the Pastel Carnation Dreams Flower Bouquet from Avas Flowers for my newborn niece last week. Because of everything going on with COVID-19 I sadly chose to stay home in Minnesota, but thanks to Avas I was able to send my new baby niece some flowers on this special day. I am so happy for my brother and sister in law. Such a beautiful baby girl. Thank You Avas Flowers for helping me to be a part of this special day.

I placed an order online for a sympathy arrangement on a Monday. I was charged a $17.95 service fee but agreed to pay it so that the flowers would be delivered the following day by noon. When the flowers didn't arrive by 3:00 pm, I called the company's customer service number. The representative checked on my order and was told that it would not go out until the following day; more than 24 hours late. I cancelled the order and requested a refund as the flower arrangement had not even been made. I was put on hold for 18 minutes while the operator "processed my refund." He came back on the phone and told me my account had been credited the full amount of my purchase and I would receive an email.

On their website they advertised as a local florist in Chico, CA. I ordered from their website on 6/5/20 for a next day Saturday delivery in Chico and paid $9.99 for delivery by 2pm in addition to their regular delivery fee of $9.99. Nowhere did it say a Saturday delivery wasn't available or that any other fees would be charged. Saturday comes & goes with no flowers. I called their 800# Saturday afternoon, was on hold for 30 minutes then was told I'd get a call back by 6pm. No call came. On Monday I learned they aren't even in Chico (they are in New Jersey!!) and they just forward the delivery request to an actual local florist and charge to do that.

I found the Avas website because the Covid-19 epidemic had resulted in the local florist being closed. I was attracted to an anniversary floral arrangement that was depicted as having 12 roses plus other minor flowers in their "small" arrangement. Based on this I chose the "medium." When it arrived there were 3 roses, a couple of hydrangeas and a few other flowers of lesser value. This has a worth of about one-third what I had paid.

Before I wrote this review I gave Avas Flowers an opportunity to respond to my concerns. After on hold, I was told that I would receive a response by phone within 24 hours. None has been received. I ordered a flower arrangement to be delivered to a friend in another city which has an Avas Flowers. The arrangement I chose cost $39.99. I had a code for free delivery but when I got to the last step, the total was (is) almost $62.00! I would be more specific, but I still have not been able to get a detailed statement.

Last week I ordered a Pink Orchid from Avas Flowers. This is the first time that I used their services. I was a bit nervous at first considering the plant that I ordered is a very delicate species; I thought for sure I made a poor choice as far as the product I chose. It was super beautiful when it arrived, it was a little smaller than I expected. The product came a day later than I requested, but there is a lot going on in the world today so I gave them a pass. Overall it was a very pleasant experience.

I usually do not order things such as flowers via the internet but I was pressed for time. The flowers I ordered for the office to cheer up a coworker who was battling an illness we truly special. We at the office wanted to express our support and concern and you helped us do that in a beautiful way, thank you so much, from all the staff.

I ordered flowers for an anniversary early morning June 1 and received a confirmation they would be delivered by 7pm that day. They were not, claiming the attempt to deliver was unsuccessful (the recipients are working from home!), using COVID as an excuse, offering 15% off my next order. The next morning I received a phone message, unintelligible after “Avas”. By 4:30pm that day flowers still were not delivered so I used the online customer service form AGAIN to notify them of my concern and request a refund. Shortly after, they sent an email that the order had been delivered at 4:51.

Lavender Sympathy Spray. Wonderful service during an unfortunate time. My dear friend Albert had passed away a couple of weeks ago and I had some sympathy flowers sent to his funeral viewing because I couldn't be there with everything going on in the world today. I was told the flowers arrived on time and from the photo that was sent to me they looked amazing. Thank You Avas.

My sister-in-law loves tulips so we ordered her some for Mother's Day. I have to say I was impressed with the quality of the tulips received that I saw when I visited her. I was very happy to please as I consider her a true sister and my best friend.

Wow this review is making me choose a star! My order stated delivered on Jun 2 with a confirmation #. Had to put in complaint in which I was told they will provide proof. I found out several orders was never delivered because of a new employee. So I was finally told I will receive my order by 6pm Jun 4 and it's now 6:10pm. Horrible Service. Don't use this company. My mother lives in TX and tried surprise me for my birthday. Avas Flowers ruined it.

DO NOT use this florist! I paid $70.00 for an arrangement that looked like a $5.00 arrangement from a grocery store and stuck in a $2.00 vase. Not any thing like the picture from their website. It was delivered a day late. They did call and tell us it wouldn't be delivered on time and said they would upgrade it with balloons (which did not happen). The vase was suppose to have a nice ribbon with a bow, no such luck, just a plain cheap looking vase. I was very disappointed. I don't mind paying good money for a good product, but I don't like getting ripped off. Sorry Avas, but I'll never order from you again!!!

I live near Scottsdale Fashion Square where we had some crazy riots over the weekend. As I need to send some birthday flowers to a friend of mine living in fountain hills next to Scottsdale, I ordered online at Avas Flowers but I was a bit worried given the riot. Fortunately, Avas Flowers pulled this off very well - delivery was made on time, flowers were exactly I requested. It was great to find a good and reliable florist in my town - will be ordering from them soon.

I ordered a half dozen red roses with a balloon and card to be delivered for my niece on her 16th birthday. I received notification that it could not be delivered. Customer service apologized and added another half dozen to the order to be delivered the next day free of any additional cost. It arrived a day late, without the balloon, and the roses were DEAD! I called customer service again. After 20 minutes of being on the phone, they offered me a $15 dollar credit. I demanded a full refund. They finally agreed. However they shorted me $10 on the refund! Horrible experience. I will never order from them again!

Last week I ordered some Get Well Balloons with a cute little Teddy from Avas Flowers. I was worried that the Teddy Bear was going to be junky, but I bought it anyway with hopes of it being cute and cuddly. I sent this to my niece who has been sick and stuck in the house. My sister sent me photos of her napping on the sofa with her little Teddy. Thank You Avas for making her and my day!

The delivery of the arrangement I purchased for my wife and mine 20th wedding anniversary really topped off a special day. I had taken her to lunch and the flowers were waiting when we returned. Thank you for making this anniversary memorable.

I paid $65 for an order of flowers to be delivered on a Thursday. I received an email saying: "Thank you for using Avas Flowers. We are happy to take care of your floral order for _________. A delivery attempt was made on 05/28/2020. Unfortunately, it was not successful. As a valued customer we would like to offer you 15% off on your next order with us! Just use coupon code: ThankYou2013 on your next purchase."

I recently ordered balloons and flowers for my sons Graduation and I was very pleased with the product. The balloons were large and full of air and the flowers were fresh and colorful. The flowers were delivered the day before which ended up being perfect timing; better safe than sorry. Congratulations son and Class of 2020!

The arrangement you deliver for my uncle's funeral was beautiful and his wife took them home after the funeral. Thank you for making sure that the flowers got to the service on time. It was very important to me to show my respect.

My mom had to put her dog to sleep today. I ordered a Lavender arrangement for her. I called to ensure same day delivery. 3 hours after my order I hadn't received an invoice. I requested a new one. 3 hours after that flowers still not delivered. Went on the website to check, no order status. Called again, was on hold for 30 minutes then I chose a call back time. I then received an email that what I ordered wasn't available. WTF, how do you charge $90 for something you don't have, and wait until its too late for same day delivery to tell me. Never received a call. No reply to my email. Still trying to get my $$$ back. I will be reporting them to the BBB on Monday. I'll also be calling my bank to report the charge as fraud. This company is horrible and a scam. $10 delivery fee, and a $20 service fee, for what??? Please don't use them, you will be disappointed.

My parents ordered me flowers for my birthday and paid a 100$. Instead of a beautiful bouquet (6 pink roses, 6 hot pink carns, 3 stem pk spray roses, fill w/ lots of white monte, greens). I GOT 3 ROSES AND 3 CARNS AND A TINY BIT OF GREENS which were ugly and old. Tried to refund the money but it did not work. NEVER USE THIS SERVICE!

Your website is very easy to use and made ordering flowers for my brother's birthday a breeze. Not only were the flowers delivered on time, but every one at his birthday party were stunned by the beauty of the arrangement.

I ordered the Spring to Life Bouquet from Avas Flowers. They were intended to be delivered for Memorial Day on Monday Morning but they came in the evening. The flowers were pretty, but it is important for holidays that orders are delivered on time, no excuses and no exceptions.

I cannot thank you enough the flowers that were delivered to my best friend were truly nice. She has going through a rough patch in her life lately and I wanted to do something to cheer her up. She is a big fan of tulips so that is what I sent her. It is nice to have a place I can rely on to send flowers.

Buyer Beware... I sent flowers to a friend as a birthday gift. The flowers were 75% dead within a three day period. I was told by customer service that I had 24-48 hours to report this. And since I was not within the time frame, there was nothing they could do for me except offer me a $15.00 credit on my next order. Next time, I will order from a company that stands behind their products. And it certainly will not be from Avas Flowers.

This place is wonderful, their website is fantastic, it has so many choices and is very easy to use. I have order several times and the results have been wonderful. The flowers were fresh and beautiful and arrived on time. It is great to have a place I can order flowers online, no fuss and feel confident that my order will be delivered and great.

I paid over $90 to have flowers delivered the same day but they never showed up. I tried calling seven different times, every time the automated phone system hung up on me. I submitted a complaint ticket on the website, and finally a MONTH later got a call back from someone who left a completely unintelligible voicemail. I called back and finally got a person after twenty minutes of navigating the automated system, and they have now had me on hold for seventeen minutes while they "verify what happened" before they can do anything about it. What a nightmare. Still no refund.

Croton Petra Planter. I just ordered a plant from Avas Flowers. It wasn't as big as I thought it was going to be and the pot that it was in was cracked with a little dirt on the porch. That part was a little disappointing at first, but because I had a cuter pot in my garage I didn't mind. The plant itself was very cute and color. At the end of the day I am very pleased with my decision and the overall experience with Avas Flowers.

I recently ordered a bouquet of flowers from an online florist company that a friend referred me to. I was a bit skeptical, because the reviews are about 50/50, but I have to say although there were a few bumps in the process my overall experience wasn't that bad. I would most likely use them again in the future. The flowers came a couple days after I expected them to and getting ahold of customer service was a bit challenging, but it was Memorial Day Weekend so I am going to give them the benefit of the doubt. The flowers themselves were pretty. They didn't have the exact color scheme as in the picture, but was replaced and filled with another flower that was absolutely beautiful. Thank you Avas.

Placed an online order on 5/20/20 for flowers for my Sister's birthday. I paid for delivery on 5/25/20. They weren't delivered as promised. I started trying to check on my order early on 5/26. Nothing but the run around. Finally, after over 4 hours and three phone calls, the customers service person tells me they weren't able to find a local florist to do the order. Then he asked if they could have 24 hours more to try and find someone to do it! I told them that I want a full refund, since no one contacted me about this problem. I felt it is extremely unethical and dishonest business practice.

My mother, who is very picky, was very impressed that I managed to send her such a beautiful gift for her birthday. She kept telling her friends look what a beautiful thing my son sent me. Thank you for making me look good in my mother's eye.

Delivering flowers at 110 degrees is not easy. Honestly, Avas flowers delivery team deserves to get 5 / 5 stars. Here is Phoenix, our weather is already at 105-107 degrees during days. And yet, the delivery crew makes deliveries on time (at least for my 5 orders in this year - i order a lot as I'm a financial consultant). On last Friday, I called them as usual to deliver 10 orchids for my client's houses before Memorial weekend and avas flowers delivery team pulled it off! I mean, my clients are in Scottsdale, Tempe, Glendale, Anthem and Desert Ridge areas. Everyone loved my orchid plants - the deal was great too - paid $40 per plant so total came out to be $460 or something. Great guys to give my business - thanks guys as always.

I ordered a flowering plant for my daughter and wanted to use a local company - she lives in Traverse City, MI. The only company that I could seem to access on-line was Avas Flowers. I did a little more research and it appeared to have a “presence” in the area so I tried calling but there was no answer. I ended up placing my order online. Delivery was guaranteed in 2 days. Two days later I received a call that my order was not delivered and they did not have my plant. I asked if I could cancel and was told I could but for a $15 charge. So I opted for a different plant and I was given a $15 discount.

Jeweled Symphony Bouquet. I ordered a lovely bouquet of flowers that were filled with rich colors and fragrances. I always get nervous shopping for products online especially something like flowers, so many things can and have gone wrong, but due to the COVID-19 Stay at Home isolation period I am pretty much left with no other option. I am so pleased that I came across Avas Flowers! They delivered the most beautiful bouquet of flowers to my house for my daughter's birthday. Thank You Avas!

I ordered a medium bear and six Mylar balloons to the icu for my son. When the order arrived it was a small bear and five balloons. Instead of them giving me back have the cost for the order they refunded me 6.99 and never once did they try to make it right. First time shopping with them and will also be the last. Never again. Will give my money to 1800 Flowers from now on.

I ordered a 2 dozen assorted roses for my wife right before Memorial weekend and I can tell you (even I'm not a flower guy) that it was gorgeous. They put some kind of rainbow roses along with red and hot pink colors and those green leaves. On top of this, they put a white bow around a vase and it was just perfectly matched. And her action to the flowers were just priceless. I would definitely order more from these guys - I need send one to my mom in Glendale so I will give them a try.

We ordered a bouquet. Called My Sun Moon & Stars. Beautiful yellow roses with blue/purple flowers, in a blue glass vase. Total cost of order was over 75.00. Avas promised a delivery date of next day. After completing order & paying for it, I was told the order would not be delivered next day. But, here is the real problem. My daughter received the flowers in a box. No vase. No card. Completely different flowers. Sparse arrangement. I could have purchased these flowers for 10.00 at a grocery store. They were mixed color carnations & daisies. They were wilted, as they sat in the box with no water for over 24 hours. I called customer service. After being disconnected by one rep, the second rep offered a 50% refund. BUYER BEWARE!

I purchased flowers on Saturday for same day delivery. The description of the arrangement was vague, but I went with the luxury grade arrangement. The arrangement given was not worth the price I paid. By Tuesday, the luxury grade flowers were wilting. I also added a medium box of chocolates for $24.99. The chocolates delivered were 12 Ferrero Rocher chocolates that sell at Target for $5.19. I completed their survey and expressed my displeasure. They responded with a $20 credit. For all ordered, I spent more than $190. Their response is so I can order more unkept flowers and overpriced chocolates for them to take more of my money. This company is deceitful, disrespectful and lacks common business decency. DO NOT PURCHASE FROM THIS COMPANY.

I am so utterly disappointed with this company. I ordered the large flowers for my parents 25th wedding anniversary, and receive the small. I was on the phone for 1 hr 7 mins with no resolution. The rep kept providing me with her email address, that didn't work, even the contact@avasflowers.com didn't work, tried from different email addresses, so that I could show her the photo. I could have picked better flowers on the side of the freeway or from Safeway. I want to go big as it was their 25th. I was so embarrassed when my mum sent me the photo. I am so disappointed that there was nothing Avas could do, I have the photo. It is absolutely not what I ordered or paid for.

My spouse was overwhelmed by the beauty of the bouquet that was sent for our 20th wedding anniversary. I sent it to her place of employment and all her coworkers commented on it. Thank you Avas Flowers for help making this anniversary special.

I ordered a beautiful bouquet of pink and purple flowers from Avas Flowers and when they arrived they were prettier than I had expected. Although they had came a couple days later than the preferred order date the beauty of the flowers made up for the delivery delay. Thank You Avas Flowers!

Very disappointed with my delivery to South Bend, Indiana ordered online from Avas Flowers. I ordered a Happy Birthday flowers to my mother that said small or as seen in picture. I put as seen in picture. Cost me 93.77$. The balloon was suppose to say Happy birthday and the one delivered said Thinking of you. First and last time customer. Yes, the flowers do look very pretty but still. User's recommendation: Probably Not.

I ordered the most magnificent Pink Roses from Avas Flowers. They were delivered to my doorstep smelling fresh and just about to bloom. Probably some of the most impressive roses that I have ever seen.

Yesterday, I had to order a flower for a friend of mine who is ready to go back to work on strip (finally we can gamble again!). I googled the area and called several flower shops and Avas Flowers was the only one who picked up my phone call. The lady (Mia?) walked me through the entire ordering process which allowed me placing an order online. At first, it was a bit techy for me but now I can even check the status of my order! I'm pleased to learn something new yesterday and am waiting for my friend to be surprised this afternoon. I plan to put another review based on quality of flowers and delivery.

Ordered 1 large & 2 smaller arrangements for sympathy all sent to same address. They delivered all small. Flowers were nothing like what I ordered. $171 total. They were horrible! Complete rip off! Wish I had checked other reviews before I ordered!

I recently just ordered a bouquet of flowers from Avas Flowers. The Bouquet was full of European flare. Absolutely gorgeous are colorful! It was just what my family needed on the table for some good ol summer vibes. Thank You Avas Flowers.

I ordered a large blooming Azalea plant and was charge for a large one. A small one was delivered. They did attempt to make it look bigger by pushing twigs into the dirt. Not what I ordered. They did offer 10.00 store credit.

The competence of your representatives is remarkable. I called and I found that they were very helpful and knew their job. I did not feel pressured to increase my order and was very happy with the courteous and friendly people. Later when I called back to make a change to my order they were very helpful.

I called Avasflowers and spoke with Kerri(?) to place an order. Being in NYC, I was cautious and made sure that it would a 'no contact delivery'. It was a same day order and was delivered within 2 hrs for my cousin on Bronx. My cousin told me that the driver was wearing a mask and those blue sanitized gloves when delivered the flowers. Great shop - this is my first time ever ordering flowers (due to covid-19 obviously) but it was a great experience. Will try again for the upcoming birthday for my mom in Long Island.

My father passed away on May 3rd from Covid-19. I called Avas Flowers and ordered a lavender spray with a banner saying, "Loving wife," a lavender heart wreath with a banner that said, "Love, your girls," and a heart-shaped pillow with 8 purple roses (8 grandkids) with a banner that said, "We love you grandpa." The gentleman I spoke to said that because the pillow came with three roses obviously he would have to charge me for the extra roses which is totally fine. He added on an $88 arrangement that I kept saying is this what you're putting on the pillow because it seems kind of expensive and he continued to say yes.

We ordered flowers for our grandmas funeral. We wanted to make sure they would be delivered at the right time so we called and they confirmed. This was the day before delivery. Delivery was 10 am, at 930 we receive a call saying they could not deliver the flowers because none of their delivery services were open, so I asked if I could pick up and the guy told me they didnt even make the flowers and there was nothing they could do. This is the day of the delivery. 30 minutes before delivery was suppose to be made. This is absolutely the most horrible place I have ever dealt with. They have no compassion and do not care about their customers at all. Find somewhere else!

Ordered flowers for girlfriend's mother. Two days after delivery date contacted Avas flowers because website said they could not verify delivery. Avas said they would look into it and contact me. After 2 more days with no word contacted customer support. They offered to redeliver the next day. I gave them specific address info for delivery driver and after two days still no contact. Contacted customer support for third time to cancel order. They offered to redeliver the next day with no compensation for 10 days late. They left me on hold for 20 minutes to cancel order.

My girlfriend absolutely adored the flowers I sent as a gift. She was overwhelmed by the beauty of the arrangement and the great smell of the flowers. She was very impressed also that I sent the flowers out to the blue. You have a customer for life.

Placed order on 5/10 for delivery to FL. Scheduled delivery date was 5/15. Flowers never arrived. No delivery confirm. Tried to get info on website ("we have no delivery on file"). Tried to get human on the phone but their system has no such option. By 5.18, still no delivery and no confirmation or other communication from Avas. So canceled the order on their website. Suddenly a human being appeared. The Avas rep claimed that the delivery address was incorrect (house number 764 vs. 754) and said the flowers were delivered to that address. I was skeptical since I never got a delivery confirmation. Because 764 is right next door, I had recipient contact the homeowner at 764. They had not been home for weeks, never received or accepted flower delivery and no flowers were left at the property. With this proof, I went back to Avas.

My plan was to go social media for my flowers not being delivered at 10 am on last Friday. Being a business owner, I can't wait unless it is delivered within 10 mins. I placed an order at Avas Flowers website around 9 am for same-day delivery to my shop at 10 am. As it wasn't delivered at 10, I called and complained about their service. How hard is it to make one bouquet and deliver it in 1hr? Anyway, they did deliver my flowers at 11 am. I was about to go crazy on this experience but they deliver it with extra flowers and ribbons which I got so many compliments from my customers all day. Maybe I should order them again.

This will be my 3rd time ordering at Avas Flowers. They never let me down - flowers as described, delivered on time. My wife loves it every time I ordered from them. But, they missed one thing. They forgot to send me a little packet of flower food. Luckily we had few from previous orders but they shouldn't miss a flower food next time. Will I order again? As long as my wife loves the flowers from these guys, I'm their customer.

Honestly, a guy like me in 50's needs someone like these guys. This Monday, I had to send a flower to Garden Grove Methodist Church on Main Street and Avas Flowers helped me ordering it online - they literally walked me through each step which took me 20+ mins (not a computer savvy here). I really appreciated this - how often do you get a service like this? Usually, we, as a customer, wait for 20+ mins to get a hold of someone! Avas flowers will be my 'go to' shop - the sales associate name was Martin(?) and boy, he was knowledge on flowers, type of setting, how churches handle flowers. Thanks and god bless!

These guys came through for me when I had to order flowers last minutes. The customer service reps were helpful and courteous and amazingly they got the flowers delivered the same day. They are definitely part of my address book now and will be my first thought if I need to send flowers again. Hopefully not at the last minute.