Avas Flowers Reviews

The Following Relates to my dispute of the Avas Flowers $88.42. I ordered the flowers online the morning of September 24, 2020. I specified on the order in the Special Instructions box that the delivery person should ring the doorbell (since the delivery destination was in inner city Philadelphia in a high crime area). I arranged for someone to be standing by at the house awaiting the delivery. The delivery was scheduled for Friday, September 25. I received an e-mail at 3:48 p.m. on Friday the 25th stating the flowers had been delivered. On Monday, September 28, my wife called the recipient to ask how she liked the flowers and she was informed that she had not received them.

The flowers were to be delivered for a birthday. The flower shop said they "couldn't deliver" according to Ava's. However, I received 5 other flower deliveries on my birthday from other shops in our area and never left the house all day. Ava's will not give me the supposedly florist they contracted the order to -- claims they can't?? Will not refund money until they "do an investigation"?? The flowers were ordered and paid for to be delivered. Flowers were never delivered -- even their website says they were never delivered (the address for delivery was correct in their system). I requested a refund -- they need to "investigate it??" Seriously, horrible business - scam. NEVER ORDER FROM HERE!

We ordered flowers for a friend who just had surgery on September 29, 2020 for delivery on October 1, 2020. Avas took the order, charged our credit card, confirmed the order and delivery date and then on October 2, 2020 sent us an email that delivery will be on October 3, 2020. OK we thought, better late than not knowing. On October 3rd, nothing was delivered. On October 4 we contacted Avas and was told that there had been a delivery glitch and that the order, enhanced this time because of their error, will be delivered on October 5, which it was but with half of the flowers wilted and dying.

I ordered my aunt some flowers to cheer her up after she lost a pet. They didn't have what I originally ordered, so they did upgrade to more flowers (instead of 3 roses, they sent a dozen). They were supposed to be delivered last Friday, but I was told they couldn't be delivered until Tuesday. The flowers arrived, but not the $17.99 stuffed animal that was supposed to be the "comforting" part of the gift. I filed a missing item report with the company, to which I get a poorly coded email (the code actually shows, and I had to search through it to find the actual message) that simply refunded the money. No offer to send my item or anything. I wanted to do something nice, and they have made it an awful experience.

First of all, they don't offer dimensions for the various product sizes, so you're already taking a gamble. I bought this for my mom's birthday and felt completely embarrassed when she received it. The "medium" size is extremely small. Maybe 5 inches tall from the base of the container (which was not a pot, but a small clear square) to the tallest flower. It was absolutely not "as shown". It was a pathetic looking little plant with a couple of flowers. I would've paid maybe $25 for what they actually delivered. Certainly not $67. Yes, $67, there's a surprise $20 service fee at the very end of the check-out process. Extremely disappointed and don't recommend this company at all.

Our anniversary was October 1st and I ordered flowers the morning of 9-30-20 to be delivered to my wife at her work.. Website said they would be delivered no problem. Get email on the 1st at 1:30 saying to please call them. Called and was told the driver couldn't deliver them. When I asked the representative why, he wouldn't or couldn't give me an answer. He said they would deliver the next day. Told him this was unacceptable, That our anniversary is today not tomorrow. Said he would upgrade the order and call my wife what happened... He never called. Called Avas later and said I wanted a refund and was told too late. Now I am having to dispute the charge. Anything time sensitive DO NOT use Avas Flowers.

I placed an order 3 days before my daughters birthday. Asked for a fall bouquet with purple, orange, rust and yellow flowers for fall. Specified “twice” no Lilies as my daughter does not like them. Paid over $150 and my daughter received a bouquet with 2 sunflowers, 4 pink roses, at least 8 small Lilies and lots of messy yellow flower filler. When I asked for them to correct the order and send a replacement, I was told they would have to call ANOTHER florist to correct the problem. Heartbroken... My daughter thought I didn’t remember that she specifically disliked Lilies....

Multiple bad experiences. The most recent one was ordered the XL and paid over &100 and received something smaller than the small. MULTIPLE bad service with this company in many cities. FRAUD. I think It is common because the person who pays and orders is rarely the receptor so they get away with charging large and going small. LOTS of bad reviews!!

Ladies and Gentlemen, please think twice before using this company. They lied that they were located in Palatine, IL. which was the same town as the delivery address. I spent an hour and a half trying to get an answer to where my order was. The order was suppose to be delivered by 12 noon on Thursday as per their email. When trying to get an answer, I had to call 8 times and then I kept being transferred to a phone where no one knew anything about my order.

I was charged for a medium bouquet of flowers, which I ordered, but a small was delivered. I was most disappointed as the recipient is a recent cancer survivor and after a rough year, this birthday was very special. The flowers that were delivered were pretty, but very scant. My invoice showed the proper size, but the delivery showed that a small was delivered. I paid 70.00 for a larger bouquet. I told them I could provide a picture of both the invoice and the delivery ticket.

I ordered flowers to be delivered to my sister on 9/16/20. The flowers were wilted. I’ve called back several times, even though it takes an hour to talk to someone. I was promised a new delivery and it never happened. Yesterday they told me that flowers would be delivered today. Never happened. Called them again and now they say they will be delivered tomorrow! I think this company is known for ripping people off after reading the reviews! Horrible customer service, horrible company! Don’t order if you don’t want to be ripped off!!!

After Ava's Flowers made a huge mistake and didn't deliver my order placed weeks in advance, I experienced the worst customer care I've encountered in years. Facts are, I ordered an arrangement on Sept 8 to deliver on Sept 21 (daisies for my mother-in-law - her favorite flower). At 5 pm on Sept 21, they still hadn't delivered, despite the automated system telling me the delivery was indeed scheduled for that day. When I called, the representative told me they were out of daisies, so could not deliver anything on that day. I also had not received any notification/phone call letting me know they were out of daisies. They had weeks to contact me so that I could cancel my order and go with a florist that did have what I needed. But they did not contact me at all.

I picked a floral arrangement that looked like it would be possible to duplicate pretty closely. The delivered arrangement was flowers but it was not "as similar as possible with the same look and feel." The friend to whom I sent the flowers made photos at my request. The ordered flowers included many small blooms with roses, carnations, asters and stock. There appeared to be a couple of rose blooms but no obvious carnations. There were several large mums and some Alstroemeria that ruined the "look and feel" of the arrangement. As guests at the birthday party said of the arrangement, "It is the thought that counts." That may be true but the "thought" cost nearly $100.

Terrible delivery. Order placed 5am and delivery 8:30pm. Delivery confirmation sent 2.5 hours BEFORE actual delivery. Inefficient communication between Avas Flowers and the local flower shop. Bad choice.

Like another person purchasing flowers from Avas, I didn't check their reviews. Shame on me! Always do your due diligence. I was traveling and in a time crunch, but regardless the product and the entire experience was negative. I could have purchased a number of grocery store orchids, spent less and satisfied the receiver of the gift. I will not blame the customer service representatives for their role, they clearly were just phone answerers. I did get a $10.00 to use on another order (I spent $130.00+). No chance I will reorder from Avas. I believe they do not care one tiny bit if they satisfy a customer.

I paid $80 for a simple 3 purple roses and some other purple flowers in a square purple vase with a balloon. All purple since that was the recipient's favorite color. What they sent in no way matched what I had chosen, however, they have such a overreaching substitution policy that they could have sent a fern and it would have been covered by their policy. They in no way tried to even come close to what I ordered. Please do not waste your money with this florist. There is no way to specify to them what the problem was with the order because they really don't care.

I specified Hydrangeas, peonies, pink roses and snap dragons in shades of purples, pinks & blues in a rectangular box - specifically said no glass vase, no yellow, red or Orange. They delivered orange Lillies, red and pink roses with purple and green flowers in a glass vase. It cost $112 and charged $5 for now and $4 for card that were not delivered. TERRIBLE!

My mother died this past week. My friends tried to send me flowers through this horrible, dishonest company, and they never arrived. I feel very bad for my friends. Not only did they not deliver the flowers, they won't even speak with my friend about it, just telling her to call back three times so far. I just feel bad for my friend on top of the extreme sadness of losing my mother.. Listen, we have received lots of flowers due to this tragedy this past week. It is NOT because we are difficult to deliver to. This is just a horrible, mean, dishonest company and I advise NO ONE to order from them.

I ordered flowers for a friend's birthday. I gave very explicit instructions. I said no carnations (In our culture they are funeral flowers) and no Baker's fern. I paid over $80. In my area I would have gotten twice as many flowers for about $60. I would not have known what my friend received but she sent me a photo a couple of days after she received the flowers. Carnations predominated the bouquet. I called to complain because I also thought the flowers were overpriced. The flowers were to be delivered on a Thursday.

Terrible people. I read reviews after made the purchase. Silly me. They send another plant less cost in a Can as a vase with poor flowers. I don’t know why this people is still on business with that history of thieves. They scam people sending awful and cheaper things than the things they offered and what we paid for. If you don’t want to have a bad day. DONT BUY ANYTHING FROM THEM! MAYOR THIEVES.

I ordered a casket spray and what was delivered did not even resemble my order. The flowers were the wrong kind, it was about half the size I ordered, and the wrong color. Avas basically told me, "Too bad, you get whatever we decide to send." It was annexes endive embarrassment!

Purchased 2 large sprays for $390 for my father's funeral. Fewer flowers in them than the medium size one, large areas of nothing but greenery. Missing the personalized banners, I had paid $10 each for. I tried to post a pic but couldn't get it to show up. This really can not be fixed. Funerals right now with COVID are sad enough. They pretend to be a local florist. This is what they did. They were on YELP and I was suspicious when the agent could not say Van Alstyne. So sad that there are so many really hateful people who care nothing about delivering a good product. This was for my father. It is beyond disappointing.

I ordered flowers for my friend due to the loss of her sister. I paid $20 to have them delivered on Wednesday morning and they were not delivered until 7 p.m. on Thursday. They would not credit me back the $20. And, the arrangement looks nothing like what I selected. Again, they only offered me 10% of my entire purchase...nothing else!

I ordered what looked to be a beautiful funeral spray for my husband's aunt's funeral. The only thing acceptable about this entire order, was that they showed up on time. Not only did they forget the card. The flowers were completely underwhelming. I tried to get ahold of their customer service for 3 hours, and it kept telling me that I had to use the automated call back. I did the automated call back three times and never received a call back.

I ordered $100 worth of flower arrangement and balloons for 27 year old young girl, the balloons ether delivered were a tacky pale gold and a horrible mauve. To top it all off the flower arrangement looked Nothing like what I ordered and their solution was to pick it up and give her a new one!!!! Don’t order from them!

Got a call to confirm address. Said the yes be here. Never came. (Day2) Called, confirm address, said, "Ok will be there before noon." Nothing. Next since I couldn't get ahold of anyone I called to place order. They gave me a DIRECT # TO CUSTOMER service. Called. No answer. (Day3) Called early in morning hoping I could get ahold of someone. Finally did. This girl said, "Oh lots of messages. Umm this order is pending. Let me check. Oh confirm address AGAIN," so I did. I asked what the problem was. She said, "How does it come up on google maps?" I said, "I don't know. Try road instead of street 'cause sometimes it wants to take you to the next town RADISSON." "Oh so I use try rd." I said, "NO. Not try rd. Change st to rd." "Oh my bad. Sorry." She said, "Can we use alternate address?" Lol I said, "May I ask where would you like me to pick them up? This is where I live." Then she says, "Are you a business? I see sheer hair & tanning."

This company is ridiculous. I ordered flowers for my girlfriend hours ago - and they said they would FOR SURE be there by 5pm. Of course, they weren’t. I dealt with 1-800-Flowers yesterday and the same BS happened. Spending almost $200 to not even receive flowers is RIDICULOUS. Today was a special day and I wanted to make it even more special for my girl, and you guys RUINED IT. GARBAGE COMPANY. I don’t recommend this place to ANYBODY. They are absolute trash. Full of liars, horrible customer service, takes 5 hours for a call back, absolutely stupid. I hate this company. Thank you for ruining today for my girlfriend and I. Garbage human beings. You should all work at a McDonald’s, or be homeless, none of you deserve jobs. You’re all lying idiots. Goodbye. I hope your business goes bankrupt :)

Avas came up on Google as a local florist in Windham, NY, but they aren't. I paid extra for fast delivery and they were over a day late. The arrangement came in a box with no vase, unlike the picture. Flowers were old and somewhat wilted. The flowers came by UPS in a box from 4 hours away. DON'T USE THEM. My sister, a florist in Texas, says they come up across the country as a local florist but aren't. BEWARE.

Please do not order from Ava's Flowers, order was not delivered on time, per the company guarantee. Will not refund money. Bottom line - they aren't following their own customer service policy. They provided the guarantee info and didn't fulfill delivery date guarantee by 7pm. DO NOT BUY FROM THEM.

When I spoke with them the gentleman said we might wanted get the bigger one because it had less fillers & more flowers! NOT, it wasn't even the same color OR the same flower! I was VERY disappointed when I saw the picture! I don't mind paying the money as long as the product is of quality! The flowers looked wilted as well!!

I ordered online from Avas Flowers at 8am this morning. I entered the address it was to go to, as well as the time I needed it delivered by. I ordered a $200 Spray for my Aunt's Funeral. Paid an additional 15$ to expedite the service before 1pm today. Get a call from them at 12:45 pm saying they cannot find a florist to deliver before that time, and that they will send a smaller basket instead to the family, and give me a partial refund!! I don’t think so...

We ordered flowers for our Aunts funeral at noon on Saturday and was told they would be delivered that day or the next morning, for the Funeral on Monday. The flowers NEVER MADE IT! This is unacceptable and bad business practice. This can never be undone. I would not suggest using them even though they offer free delivery they charge you a service fee also charge you for the ribbon and the card unless you specify the free ones that go with it. Use a local Florist. Beware!!!!

I was excited to come home to find a box of flowers on my porch. After opening it according to directions and putting the flowers in the vase, I took a photo of them to send with my thank you to the wonderful friend who'd sent them. He responded very disappointed because it wasn't what he'd ordered and looked quite a bit less expensive than what he'd paid. So, given a whole lot of similar reviews, I'd try to avoid Avas Flowers.

I ordered a bouquet for my mother's birthday. She is very ill and lives out of state. We have been separated since the pandemic started and I was hoping to brighten her day with flowers. I paid extra for delivery by 2pm on her birthday. Here we are two days later and no delivery! Customer service is very hard to reach by phone, no tracking information available. I am so disappointed that what could be my mother's last birthday not honored by Avas Flowers. Do not waste your money! The service they provide is terrible.

Had to give them one star just to get review published. In truth, they don't deserve anything but bankruptcy. I should have done deep due diligence on AVAS even though ordering flowers (never delivered despite multiple assurances and hours of waiting on the phone) for my wife's birthday. Turns out, every assurance I received was made up as the person on the phone could never reach the "designer." Moreover, any look online is littered with complaints. Better Business Bureau rated them "F". In fact, one online summary of AVAS states:

On Wednesday Aug 5th I ordered a Satin Cross with flowers for a funeral that was going to be held on Aug. 6th. The arrangement was to be delivered on the 5th to the funeral home. On Aug 6th I received an email to call the Avas Flowers. It took an hour to get through. They said the funeral was on Aug 7th. I told them they were wrong. They called the funeral home and confirmed the funeral was going on while we were on the phone. They offered me 33% off and would deliver to the home of the family that day.

Paid extra for same day by 2pm did not happen - after they take your money - on the next page they tell you oh - it may not happen. Paid extra for fancy vase - did not happen. WORST COMPLAINT - They make it impossible to contact them - will never use them again.

I ordered flowers for my girlfriend birthday to be sent to her work. I ordered them 5 days in advance. The day of her birthday she got nothing. When I called customer service they said they were sorry and would deliver them a day late. The only way I could get my money back is to pay a large restocking fee. Thank you for making me look bad and ripping me off. NEVER AGAIN.

I ordered flowers for my daughter in Ann Arbor. What was delivered was not even close to what was ordered. Tried calling for 2 days, no answers. No returned calls. When they finally called back I was hung up on. I disputed the charge and they put more energy into fitting the dispute than fixing things! Do not use them, they are crooks.

This is the worst florist I have ever dealt with. High pressure to "upgrade", which they didn't do. HIGH delivery Service Charge of thirty seven dollars just to deliver them "fresh". Whatever that means. Missed the delivery day and delivered late the second day. Average LITTLE bouquet ended up costing over $$$. This company is a sham and needs to be out of business instead of ripping off customers. Go ANYWHERE else and you will be better off.

Ordered multicolored Rainbow arrangement online. What was sent was nothing like the pic. Pink & white only, tiny, and poorly arranged. Customer service was horrible & wanted to pick up the original. Embarrassing! Received a $7 refund on an $80 order.

I placed an order August 3rd for flowers for my former mother in laws 90th birthday. I paid extra for the delivery to arrive before 2 pm on her actual birthday August 4th. Here we are today August 5th still no flowers and customer service said I have to wait until 7 pm this evening to cancel the order. No refund for the extra fee charged for early delivery. I couldn't be more dissatisfied especially after being on hold for 27 minutes only to be told all I can do is offer my apologies. I would strongly encourage you to NOT ever use this company.

I was mislead by phone representative when placing my order, And paid more than expected, and they would not allow me to cancel my order. Charged for ribbon and card that should be standard on flower orders.

The company called after my email and apologized for not making the delivery date.

In hindsight, I wish that I would have looked up more reviews before ordering flowers for an employee recovering at home. Avas seemed to have a an almost 5-star rating but that had to be false. A local florist was not able to deliver for a few days so I decided to try Avas after an online search. The recipient never received the flowers and never did I receive an email confirming delivery. I called their customer service and FINALLY got a real person after going through their prompts and waiting. They said they had confirmation of receipt from the "designer" meaning florist. They would only re-deliver if they could retrieve the "delivered" bouquet and call the recipient. Made no sense. I have disputed the charge with the bank on the company credit card. I reordered from a local shop and they delivered a beautiful bouquet of flowers and on time AND for half the cost. Don't waste your time and money on this company.

DO NOT AND I REPEAT DO NOT BUY FROM THIS FLOWER COMPANY. Flowers never bloomed. Left on door step coz I wasn't home. Customer service was no help. Insulted me with a $5.49 refund. They were a gift from my husband for my 35th bday. He didn't look up the reviews first. If he had he would have seen all the negative reviews. Definitely a lesson to learn. I have always used Proflowers and never had an issue with them. So if you are reading this use PROFLOWERS NOT AVAS. AVAS SUCKS.

Worst experience ever! I placed an order thinking it was going to be delivered same day because that’s what it said and that’s what I paid for but when I received the invoice it said it was going to be delivered until the following day. So I cancelled online and when I didn’t receive anything from them that day, I called the following day and after going through their god awful phone system I was finally able to speak to someone and she said she was going to cancel it and someone would reach out to me to confirm and to process my refund. Instead of getting anything on that, I received an email saying that my flowers had been delivered instead.

The flowers you order are not what is delivered. There was about 1/4 of the flowers in it that were in the picture and lesser quality/cost flowers, as well. They also put in hidden charges and it's almost impossible to figure out what you are being charged for. They don't deliver the day that they say they will either. Very poorly done and handled when I contacted them with my concerns. Please look elsewhere for online flower purchases.

I ordered a balloon bouquet for same day delivery, first thing in the morning. They waited until 1 pm to call and say they didn't have the balloons, so they couldn't deliver them... But they'd upgrade the order to roses instead at no extra charge... But they couldn't deliver for another 2 days!!!! I said I NEEDED something delivered today, that was the whole reason for the order... And then the woman told me "Oh, I see you already cancelled the order!" "WHAT?!!? No I haven't!! I haven't done ANYTHING -- I've been on the phone with you!" "Nope -- I see it's been cancelled." "I HAVEN'T CANCELLED ANYTHING-- I DON'T EVEN KNOW HOW I'D DO THAT!!" "Sorry -- we can't help you now". Click.

I ordered funeral flowers. Avas got this wrong from the start. When I received my invoice via email the person who died name was incorrect, my billing address was incorrect, the sympathy card message was incorrect. Numerous phone calls to try to correct. Worst of all they missed the delivery date commitment and didn’t deliver until next day. Worst customer service ever. Hung up on me numerous times while supposedly checking on late delivery. What a rip off. Do not buy from them.

Placed an order for flowers to be sent to a relative in South Carolina for her Birthday..I live in Ohio..I put her address down for delivery..they sent them to me instead of her..a local florist did the bouquet very nice arrangement..but Avas would not send her a bouquet. They wanted to pick up the flowers I had after a day & deliver them to South Carolina..I'm sure they would of been dead by the time they got there..so she has no flowers to enjoy & I certainly wouldn't of paid that kind of money for flowers for myself!! I sent several emails over a day and half when someone finally called me..Plus it was very had to understand the service guy..I will never this service again!!

I called Avas in Coral Springs asking if they were a actual store there to ensure I could get a standing order weekly to my mothers ALF. I promised her fresh flowers weekly. 2nd order was not sent Monday, mom died on Tuesday. Store said they had no record and at least I wasn’t charged!

They used the fewest and cheapest flowers from the lowest rated florist in the area. What I received looked nothing like the Birthday Indulgence on their website. Beware of the $17.95 service fee also!

Ordered a medium sized bouquet. $54.00. Got five flowers in the one they sent. Paid $92.00 after all was done. Biggest rip off I’ve seen. Customer service was terrible, and would not refund or substitute anything.

While trying to send flowers from a local florist (Endicott Florist) Avas Flowers managed to slip their site in and I didn't notice it. Thinking I was dealing with Endicott Florist, a reputable business, I placed an order for a $44.95 arrangement at 12:16 PM and took advantage of their free delivery offer FREEDEL20. Imagine my surprise when I checked out to find my total was $64.95 with no itemized bill. I immediately canceled the order and received an email at 12:31 that a customer representative would be in touch with me shortly.

Ordered a bouquet for our 25th anniversary two weeks in advance. Got a phone call on the scheduled delivery date saying they could not fulfill the order - and the soonest available delivery was two days later. Ruined the surprise I had planned for my wife and offered zero compensation for the inconvenience. Inexcusably unprofessional.

I picked out a blue and white bouquet for my grandmother's birthday as those are her favorite colors. They called me on the day they were meant to deliver to let me know that they were out of stock of all flowers and could not deliver anything that would arrive on time. They offered to "upgrade" my floral arrangement and deliver the next day. I agreed, but then I read some reviews online and submitted a cancellation instead. They did not respond, and they delivered a dozen DEAD roses to my grandmother. I have submitted additional feedback and still have yet to hear from them. If I do not hear from them in the next 24 hours with an apology and offer for a full refund, I will be disputing the transaction with my credit card company. This was awful service, and it's horrendous to take advantage of people who are trying to send gifts to their loved ones.

I ordered two dozen pink roses for next day delivery from their website for my mother's 70th birthday. I was called the next morning to tell me they didn't have pink roses and they couldn't deliver them that day, but could get some from their farm and deliver the next day. They delivered 2 dozen orange and yellow roses that were left on the front deck in the heat without even ringing the bell to let my mom know they arrived. When she opened them, they were wilted and then they died two days later.

DO NOT ORDER FROM THIS COMPANY! They delivered flowers to my daughter's house and she was not home. Left them on her porch. When I ordered the flowers it was supposed to be same day delivery. After I paid for the flowers the confirmation said next day delivery in small print! I tried to cancel the order on their website right away and was not able to. My daughter was leaving town the next day at 4:00 pm. Going out of town. It took me many tries to get a customer service rep on the phone, I kept getting a computer requesting a callback number. Left my callback number numerous times and never got a callback!

They could not deliver what I ordered, and did not even ask me for 3 days if I wanted something different. When they finally did, (after 3 days of not delivering) they gave me two options that were not anything I would be proud to send (they shouldn't have been either!) I found them to be deceitful and purposefully frustrating when I tried to reach them via email or by phone. On the phone they explained the reasons I could not cancel, which were more untruths. They FINALLY did give me a credit (we'll see if that actually happens) but still kept some of the money for doing and delivering nothing. I was stuck on hold with them for better than 15 minutes. All in all a terrible experience. You would think in days of a pandemic when someone is trying desperately to help small businesses, they'd do their best to satisfy their customer.

I used a customer service representative to help place my online order. She was very helpful and helped me order what I wanted. However, once I had selected the products, filled out the gift card, filled out the delivery address, included special instructions, reviewed the order amount, and put in my credit card information then they added an $20 fee at the very end. I consider this a deceptive and unethical practice. I will never do business with them again and I wish I had read the reviews before I started this order. Also, don't be deceived that this is local company. This is a company based out of New Jersey that wants you to think you are dealing with a local company. Again, deceptive and unethical. Don't use them!!!

I purchased flowers for my 25th wedding anniversary at 9AM for the same day delivery. The Avas Flowers website stated they could deliver by 2PM. At 1:34PM they emailed me that they were going to deliver the next day. It's now 11AM the next day and they still can't tell me when the delivery will happen. Whatever you do, do not depend on this company to provide the service they state they will provide.

40th anniversary on the 29 of June. Paid $106.53 do a dozen roses to be delivered at 2:45pm and it never happened! Florist says they got there at 4:45 no one there! That’s why I paid extra!!! Now they want to give me partial refund!

I placed a order with Avas Flowers to deliver a bouquet to a dying relative. I thought they were a local florist. I was told on the phone that the $69. price included free delivery and that I would receive an invoice shortly by email. The invoice never arrived, my credit card statement later showed that I had been billed $103. After receiving the bill I looked a little deeper and understood that Avas flowers is not a florist but a company that contracts with others to provide a product. As far as I know, the local florist who ultimately delivered the flowers performed well. The lack of an invoice and the 50% mark-up over the price I was quoted tells me all I need to know about Avas business model. Never will I use them again.

Avas Flowers gives horrible customer service. Even with a coupon my final bill for a $47.00 bouquet was $87.00 after fees and "upgrading" to the size bouquet that was pictured. Then they called and left a message saying they could not fill the order and needed my permission to substitute. When I tried to call they hung up on my twice. When I finally talked to someone to cancel the order she said she could not do that or refund my money. I asked to speak to someone who could do that. I was placed on hold for over an hour and they finally hung up again! I will NEVER use this company again and neither should you! To this point they have not refunded my money. If I could give a 0 star rating I would and I NEVER give bad reviews.

When I called to cancel an order after I got an email (the day of delivery) saying, "Sorry no florist has what you wanting (daisy's really). We can substitute for your order"- Heck nah - all of sudden they make the extra calls to accommodate what you originally ordered. I told them, "Cancel the order if you don't hear back from local florist in 10min and contact me to let me to verify." Still nothing 3.5hrs later I applied on their website to cancel and it says my order is in process and customer service will be contacting me.. still nothing. I don't have time for this.. Seriously just wanted to send my sister a sweet something feel better after her surgical procedure. I will never... EVER use online floral service again.. 3rd time I have had horrible experience. I will just go straight to the source instead of using "online" services.

My arrangement was sent to my home address instead of the address that was place which was my father's in a different state. I called customer service to get this situation corrected and they told me there was nothing I could do because they sent it to the delivery address given. The actual delivery address on the email was different than my own, so they made an assumption and sent it to my billing address. It is bad enough that I'm grieving the loss of my Uncle who died unexpectedly from Covid, but now I have to deal with fact that the money I really could not afford to spend was wasted. Then customer service had the audacity to tell me I would have to purchase another order to go to my father house. I will never use this company again and I will let everyone that I can, know how I was treated.

Claims free shipping in big bold letters. Get all the way to the last order sheet and Avas tacks on a $17.95 service fee. Oh, yeah shipping is free but service is more than most shops charge for shipping. Misleading and I walked away.

I ordered a gift basket for my father online on 6/19/20 with the assistance of a sales associate because the sales code was not working at check out. I was assured the order would be delivered Saturday or Sunday by noon as long as it was placed be a certain time on Friday. I tracked the order and it said it wasn't "shipped." Have been on the phone and given the run around for more than an hour, being placed on hold twice for more than 15 minutes and disconnected once. It is 3:00 on Sunday and I finally had someone say they will call back and let me know why it wasn't delivered. I don't expect a return call but did request a refund if it cannot be delivered today????

Terrible service. I ordered the premium bouquet and received the most primitive one that you can purchase from any grocery store. Never order from them. No wonder why their rating is low!!! I contacted them and they refused to accommodate my request. Customer service was rude.

Place order on Monday for delivery on Tuesday for birthday and get well. Tuesday morning I go a call and text to call them it was urgent. The plant I ordered was not available. Told Jenny a Money tree was all I was interested in. She said she could have one to me on Wednesday by noon but could NOT be sent to hospital and could not include balloons. She said she would get me an immediate credit for the balloons plus a 10% discount which would come to $20. I said OK, but the plant had to be here by noon on Wednesday. I would get a text before the plant would be delivered. Wednesday noon, plant not here.

I love ordering from Avas Flowers, they have a great selection, good prices and have always delivered beautiful flowers on time to whomever I sent then too. I plan on definitely using them again in the future.

I ordered flowers via AVAS to be delivered to my sister in Sun City West, AZ when her husband died suddenly. This company contracts out all their work after they bill you but do not accept responsibility for the order. In this case, they contracted Aasyaa Flowers in Sun City West, AZ who unfortunately delivered to 129th Street and not my sister's address at 129th Drive. Avas tried to contact Aasya and their voice mailbox was full and they did not answer any contact via tel or email. It's been a week and I as the customer was already billed but my sister, now a widow never received the flowers. Avas did not respond since they said their contractor was at fault...and Aasyaa did not respond even though they are local to the area and should know the development multiple addresses of streets/drives.

This place is a complete scam. I ordered flowers for a birthday and my card was immediately charged yet the flowers were never delivered. They will not respond to me or refund my money. I have reported them to the BBB and it appears thousands of people have had this same issue. Any positive reviews are from their employees. DO NOT GET SCAMMED BY THESE PEOPLE!

1. On 6/11/20 we placed an order for delivery of flowers to a teacher we paid extra for same day delivery. 2. The flowers were never delivered. 3. On Friday 6/12 we called and was advised the flowers were on the truck & would be delivered by 7 pm. 4. The flowers were never delivered. 5. We called back after 7 & was told the florist shop was closed but your rep guaranteed the flowers would be delivered by 4 pm Saturday. As we were responsible for getting the flowers for the teacher we were already embarrassed. 6. The flowers were never delivered on Saturday.

I paid over $100 for a dozen roses; they only delivered 10. My brother sent photo, horrible!! Skimpy roses with a lot of space. Sent email with photo to complain, no response. Called and as I type this review, I’m still on hold. Literally 35:40. Do not use!!!

It is rare today that you get great service, great delivery and great product all at once. But Avas Flowers hit the trifecta. I am so pleased with this company. I will definitely be coming back to order flowers in the future.

I used Avas Flowers on Mother's Day and had such a great experience that I decided to use them for Father's Day as well. Customer service was so nice considering I called and specified that I was only in town to see my Father for a few days and needed to make sure that the flowers were delivered on time, because I would be celebrating early. Everything was spot on from the flowers to delivery. Thank You Avas Flowers for coming through yet again.

So much to choose from I was almost overwhelmed but after some searching I found the absolutely perfect arrangement to send my mother from her birthday. What arrived looked even better than the picture on the website. My mom was so happy to receive an arrangement of her favorite flowers.

I sent my father in law a "Gourmet Delights Baskets and some flowers from Avas Flowers for Father's Day. Everything was exceptional other than the fact that he already received it and it's not yet father's day, but I guess better safe than sorry. Also might have been my own mistake. I would have given 5 stars but one of the pears was bruised a little bit. Other that great service! Thank you.

At first I was annoyed that the flowers were not delivered on time, until I realized that the area was undergoing bad flooding. They apologized and upgraded the arrangement that was delivered the next day. I was truly impressed by their customer service and the flowers were stunning.

It is truly special when you find a company that takes pride in their work and are dependable. It have ordered from this company several times and the results have alway been great. I could not be more satisfied.

I am not one who writes reviews, I mean I paid you and that should be it. However, this time I will. I think you went beyond the requirements in getting this order delivered. I was not aware that my old college friend had moved. Luckily he stayed in the same time and you managed to track down the correct address and get the flowers delivered. Great Job.

I ordered the Pastel Carnation Dreams Flower Bouquet from Avas Flowers for my newborn niece last week. Because of everything going on with COVID-19 I sadly chose to stay home in Minnesota, but thanks to Avas I was able to send my new baby niece some flowers on this special day. I am so happy for my brother and sister in law. Such a beautiful baby girl. Thank You Avas Flowers for helping me to be a part of this special day.

I placed an order online for a sympathy arrangement on a Monday. I was charged a $17.95 service fee but agreed to pay it so that the flowers would be delivered the following day by noon. When the flowers didn't arrive by 3:00 pm, I called the company's customer service number. The representative checked on my order and was told that it would not go out until the following day; more than 24 hours late. I cancelled the order and requested a refund as the flower arrangement had not even been made. I was put on hold for 18 minutes while the operator "processed my refund." He came back on the phone and told me my account had been credited the full amount of my purchase and I would receive an email.

On their website they advertised as a local florist in Chico, CA. I ordered from their website on 6/5/20 for a next day Saturday delivery in Chico and paid $9.99 for delivery by 2pm in addition to their regular delivery fee of $9.99. Nowhere did it say a Saturday delivery wasn't available or that any other fees would be charged. Saturday comes & goes with no flowers. I called their 800# Saturday afternoon, was on hold for 30 minutes then was told I'd get a call back by 6pm. No call came. On Monday I learned they aren't even in Chico (they are in New Jersey!!) and they just forward the delivery request to an actual local florist and charge to do that.

I found the Avas website because the Covid-19 epidemic had resulted in the local florist being closed. I was attracted to an anniversary floral arrangement that was depicted as having 12 roses plus other minor flowers in their "small" arrangement. Based on this I chose the "medium." When it arrived there were 3 roses, a couple of hydrangeas and a few other flowers of lesser value. This has a worth of about one-third what I had paid.

Before I wrote this review I gave Avas Flowers an opportunity to respond to my concerns. After on hold, I was told that I would receive a response by phone within 24 hours. None has been received. I ordered a flower arrangement to be delivered to a friend in another city which has an Avas Flowers. The arrangement I chose cost $39.99. I had a code for free delivery but when I got to the last step, the total was (is) almost $62.00! I would be more specific, but I still have not been able to get a detailed statement.

Last week I ordered a Pink Orchid from Avas Flowers. This is the first time that I used their services. I was a bit nervous at first considering the plant that I ordered is a very delicate species; I thought for sure I made a poor choice as far as the product I chose. It was super beautiful when it arrived, it was a little smaller than I expected. The product came a day later than I requested, but there is a lot going on in the world today so I gave them a pass. Overall it was a very pleasant experience.

I usually do not order things such as flowers via the internet but I was pressed for time. The flowers I ordered for the office to cheer up a coworker who was battling an illness we truly special. We at the office wanted to express our support and concern and you helped us do that in a beautiful way, thank you so much, from all the staff.

I ordered flowers for an anniversary early morning June 1 and received a confirmation they would be delivered by 7pm that day. They were not, claiming the attempt to deliver was unsuccessful (the recipients are working from home!), using COVID as an excuse, offering 15% off my next order. The next morning I received a phone message, unintelligible after “Avas”. By 4:30pm that day flowers still were not delivered so I used the online customer service form AGAIN to notify them of my concern and request a refund. Shortly after, they sent an email that the order had been delivered at 4:51.

Lavender Sympathy Spray. Wonderful service during an unfortunate time. My dear friend Albert had passed away a couple of weeks ago and I had some sympathy flowers sent to his funeral viewing because I couldn't be there with everything going on in the world today. I was told the flowers arrived on time and from the photo that was sent to me they looked amazing. Thank You Avas.

My sister-in-law loves tulips so we ordered her some for Mother's Day. I have to say I was impressed with the quality of the tulips received that I saw when I visited her. I was very happy to please as I consider her a true sister and my best friend.

Wow this review is making me choose a star! My order stated delivered on Jun 2 with a confirmation #. Had to put in complaint in which I was told they will provide proof. I found out several orders was never delivered because of a new employee. So I was finally told I will receive my order by 6pm Jun 4 and it's now 6:10pm. Horrible Service. Don't use this company. My mother lives in TX and tried surprise me for my birthday. Avas Flowers ruined it.

DO NOT use this florist! I paid $70.00 for an arrangement that looked like a $5.00 arrangement from a grocery store and stuck in a $2.00 vase. Not any thing like the picture from their website. It was delivered a day late. They did call and tell us it wouldn't be delivered on time and said they would upgrade it with balloons (which did not happen). The vase was suppose to have a nice ribbon with a bow, no such luck, just a plain cheap looking vase. I was very disappointed. I don't mind paying good money for a good product, but I don't like getting ripped off. Sorry Avas, but I'll never order from you again!!!

I live near Scottsdale Fashion Square where we had some crazy riots over the weekend. As I need to send some birthday flowers to a friend of mine living in fountain hills next to Scottsdale, I ordered online at Avas Flowers but I was a bit worried given the riot. Fortunately, Avas Flowers pulled this off very well - delivery was made on time, flowers were exactly I requested. It was great to find a good and reliable florist in my town - will be ordering from them soon.

I ordered a half dozen red roses with a balloon and card to be delivered for my niece on her 16th birthday. I received notification that it could not be delivered. Customer service apologized and added another half dozen to the order to be delivered the next day free of any additional cost. It arrived a day late, without the balloon, and the roses were DEAD! I called customer service again. After 20 minutes of being on the phone, they offered me a $15 dollar credit. I demanded a full refund. They finally agreed. However they shorted me $10 on the refund! Horrible experience. I will never order from them again!

Last week I ordered some Get Well Balloons with a cute little Teddy from Avas Flowers. I was worried that the Teddy Bear was going to be junky, but I bought it anyway with hopes of it being cute and cuddly. I sent this to my niece who has been sick and stuck in the house. My sister sent me photos of her napping on the sofa with her little Teddy. Thank You Avas for making her and my day!

The delivery of the arrangement I purchased for my wife and mine 20th wedding anniversary really topped off a special day. I had taken her to lunch and the flowers were waiting when we returned. Thank you for making this anniversary memorable.

I paid $65 for an order of flowers to be delivered on a Thursday. I received an email saying: "Thank you for using Avas Flowers. We are happy to take care of your floral order for _________. A delivery attempt was made on 05/28/2020. Unfortunately, it was not successful. As a valued customer we would like to offer you 15% off on your next order with us! Just use coupon code: ThankYou2013 on your next purchase."

I recently ordered balloons and flowers for my sons Graduation and I was very pleased with the product. The balloons were large and full of air and the flowers were fresh and colorful. The flowers were delivered the day before which ended up being perfect timing; better safe than sorry. Congratulations son and Class of 2020!

The arrangement you deliver for my uncle's funeral was beautiful and his wife took them home after the funeral. Thank you for making sure that the flowers got to the service on time. It was very important to me to show my respect.

My mom had to put her dog to sleep today. I ordered a Lavender arrangement for her. I called to ensure same day delivery. 3 hours after my order I hadn't received an invoice. I requested a new one. 3 hours after that flowers still not delivered. Went on the website to check, no order status. Called again, was on hold for 30 minutes then I chose a call back time. I then received an email that what I ordered wasn't available. WTF, how do you charge $90 for something you don't have, and wait until its too late for same day delivery to tell me. Never received a call. No reply to my email. Still trying to get my $$$ back. I will be reporting them to the BBB on Monday. I'll also be calling my bank to report the charge as fraud. This company is horrible and a scam. $10 delivery fee, and a $20 service fee, for what??? Please don't use them, you will be disappointed.

My parents ordered me flowers for my birthday and paid a 100$. Instead of a beautiful bouquet (6 pink roses, 6 hot pink carns, 3 stem pk spray roses, fill w/ lots of white monte, greens). I GOT 3 ROSES AND 3 CARNS AND A TINY BIT OF GREENS which were ugly and old. Tried to refund the money but it did not work. NEVER USE THIS SERVICE!

Your website is very easy to use and made ordering flowers for my brother's birthday a breeze. Not only were the flowers delivered on time, but every one at his birthday party were stunned by the beauty of the arrangement.

I ordered the Spring to Life Bouquet from Avas Flowers. They were intended to be delivered for Memorial Day on Monday Morning but they came in the evening. The flowers were pretty, but it is important for holidays that orders are delivered on time, no excuses and no exceptions.

I cannot thank you enough the flowers that were delivered to my best friend were truly nice. She has going through a rough patch in her life lately and I wanted to do something to cheer her up. She is a big fan of tulips so that is what I sent her. It is nice to have a place I can rely on to send flowers.

Buyer Beware... I sent flowers to a friend as a birthday gift. The flowers were 75% dead within a three day period. I was told by customer service that I had 24-48 hours to report this. And since I was not within the time frame, there was nothing they could do for me except offer me a $15.00 credit on my next order. Next time, I will order from a company that stands behind their products. And it certainly will not be from Avas Flowers.

This place is wonderful, their website is fantastic, it has so many choices and is very easy to use. I have order several times and the results have been wonderful. The flowers were fresh and beautiful and arrived on time. It is great to have a place I can order flowers online, no fuss and feel confident that my order will be delivered and great.

I paid over $90 to have flowers delivered the same day but they never showed up. I tried calling seven different times, every time the automated phone system hung up on me. I submitted a complaint ticket on the website, and finally a MONTH later got a call back from someone who left a completely unintelligible voicemail. I called back and finally got a person after twenty minutes of navigating the automated system, and they have now had me on hold for seventeen minutes while they "verify what happened" before they can do anything about it. What a nightmare. Still no refund.

Croton Petra Planter. I just ordered a plant from Avas Flowers. It wasn't as big as I thought it was going to be and the pot that it was in was cracked with a little dirt on the porch. That part was a little disappointing at first, but because I had a cuter pot in my garage I didn't mind. The plant itself was very cute and color. At the end of the day I am very pleased with my decision and the overall experience with Avas Flowers.

I recently ordered a bouquet of flowers from an online florist company that a friend referred me to. I was a bit skeptical, because the reviews are about 50/50, but I have to say although there were a few bumps in the process my overall experience wasn't that bad. I would most likely use them again in the future. The flowers came a couple days after I expected them to and getting ahold of customer service was a bit challenging, but it was Memorial Day Weekend so I am going to give them the benefit of the doubt. The flowers themselves were pretty. They didn't have the exact color scheme as in the picture, but was replaced and filled with another flower that was absolutely beautiful. Thank you Avas.

Placed an online order on 5/20/20 for flowers for my Sister's birthday. I paid for delivery on 5/25/20. They weren't delivered as promised. I started trying to check on my order early on 5/26. Nothing but the run around. Finally, after over 4 hours and three phone calls, the customers service person tells me they weren't able to find a local florist to do the order. Then he asked if they could have 24 hours more to try and find someone to do it! I told them that I want a full refund, since no one contacted me about this problem. I felt it is extremely unethical and dishonest business practice.

My mother, who is very picky, was very impressed that I managed to send her such a beautiful gift for her birthday. She kept telling her friends look what a beautiful thing my son sent me. Thank you for making me look good in my mother's eye.

Delivering flowers at 110 degrees is not easy. Honestly, Avas flowers delivery team deserves to get 5 / 5 stars. Here is Phoenix, our weather is already at 105-107 degrees during days. And yet, the delivery crew makes deliveries on time (at least for my 5 orders in this year - i order a lot as I'm a financial consultant). On last Friday, I called them as usual to deliver 10 orchids for my client's houses before Memorial weekend and avas flowers delivery team pulled it off! I mean, my clients are in Scottsdale, Tempe, Glendale, Anthem and Desert Ridge areas. Everyone loved my orchid plants - the deal was great too - paid $40 per plant so total came out to be $460 or something. Great guys to give my business - thanks guys as always.

I ordered a flowering plant for my daughter and wanted to use a local company - she lives in Traverse City, MI. The only company that I could seem to access on-line was Avas Flowers. I did a little more research and it appeared to have a “presence” in the area so I tried calling but there was no answer. I ended up placing my order online. Delivery was guaranteed in 2 days. Two days later I received a call that my order was not delivered and they did not have my plant. I asked if I could cancel and was told I could but for a $15 charge. So I opted for a different plant and I was given a $15 discount.

Jeweled Symphony Bouquet. I ordered a lovely bouquet of flowers that were filled with rich colors and fragrances. I always get nervous shopping for products online especially something like flowers, so many things can and have gone wrong, but due to the COVID-19 Stay at Home isolation period I am pretty much left with no other option. I am so pleased that I came across Avas Flowers! They delivered the most beautiful bouquet of flowers to my house for my daughter's birthday. Thank You Avas!

I ordered a medium bear and six Mylar balloons to the icu for my son. When the order arrived it was a small bear and five balloons. Instead of them giving me back have the cost for the order they refunded me 6.99 and never once did they try to make it right. First time shopping with them and will also be the last. Never again. Will give my money to 1800 Flowers from now on.

I ordered a 2 dozen assorted roses for my wife right before Memorial weekend and I can tell you (even I'm not a flower guy) that it was gorgeous. They put some kind of rainbow roses along with red and hot pink colors and those green leaves. On top of this, they put a white bow around a vase and it was just perfectly matched. And her action to the flowers were just priceless. I would definitely order more from these guys - I need send one to my mom in Glendale so I will give them a try.

We ordered a bouquet. Called My Sun Moon & Stars. Beautiful yellow roses with blue/purple flowers, in a blue glass vase. Total cost of order was over 75.00. Avas promised a delivery date of next day. After completing order & paying for it, I was told the order would not be delivered next day. But, here is the real problem. My daughter received the flowers in a box. No vase. No card. Completely different flowers. Sparse arrangement. I could have purchased these flowers for 10.00 at a grocery store. They were mixed color carnations & daisies. They were wilted, as they sat in the box with no water for over 24 hours. I called customer service. After being disconnected by one rep, the second rep offered a 50% refund. BUYER BEWARE!

I purchased flowers on Saturday for same day delivery. The description of the arrangement was vague, but I went with the luxury grade arrangement. The arrangement given was not worth the price I paid. By Tuesday, the luxury grade flowers were wilting. I also added a medium box of chocolates for $24.99. The chocolates delivered were 12 Ferrero Rocher chocolates that sell at Target for $5.19. I completed their survey and expressed my displeasure. They responded with a $20 credit. For all ordered, I spent more than $190. Their response is so I can order more unkept flowers and overpriced chocolates for them to take more of my money. This company is deceitful, disrespectful and lacks common business decency. DO NOT PURCHASE FROM THIS COMPANY.

I am so utterly disappointed with this company. I ordered the large flowers for my parents 25th wedding anniversary, and receive the small. I was on the phone for 1 hr 7 mins with no resolution. The rep kept providing me with her email address, that didn't work, even the contact@avasflowers.com didn't work, tried from different email addresses, so that I could show her the photo. I could have picked better flowers on the side of the freeway or from Safeway. I want to go big as it was their 25th. I was so embarrassed when my mum sent me the photo. I am so disappointed that there was nothing Avas could do, I have the photo. It is absolutely not what I ordered or paid for.

My spouse was overwhelmed by the beauty of the bouquet that was sent for our 20th wedding anniversary. I sent it to her place of employment and all her coworkers commented on it. Thank you Avas Flowers for help making this anniversary special.

I ordered a beautiful bouquet of pink and purple flowers from Avas Flowers and when they arrived they were prettier than I had expected. Although they had came a couple days later than the preferred order date the beauty of the flowers made up for the delivery delay. Thank You Avas Flowers!

Very disappointed with my delivery to South Bend, Indiana ordered online from Avas Flowers. I ordered a Happy Birthday flowers to my mother that said small or as seen in picture. I put as seen in picture. Cost me 93.77$. The balloon was suppose to say Happy birthday and the one delivered said Thinking of you. First and last time customer. Yes, the flowers do look very pretty but still. User's recommendation: Probably Not.

I ordered the most magnificent Pink Roses from Avas Flowers. They were delivered to my doorstep smelling fresh and just about to bloom. Probably some of the most impressive roses that I have ever seen.

Yesterday, I had to order a flower for a friend of mine who is ready to go back to work on strip (finally we can gamble again!). I googled the area and called several flower shops and Avas Flowers was the only one who picked up my phone call. The lady (Mia?) walked me through the entire ordering process which allowed me placing an order online. At first, it was a bit techy for me but now I can even check the status of my order! I'm pleased to learn something new yesterday and am waiting for my friend to be surprised this afternoon. I plan to put another review based on quality of flowers and delivery.

Ordered 1 large & 2 smaller arrangements for sympathy all sent to same address. They delivered all small. Flowers were nothing like what I ordered. $171 total. They were horrible! Complete rip off! Wish I had checked other reviews before I ordered!

I recently just ordered a bouquet of flowers from Avas Flowers. The Bouquet was full of European flare. Absolutely gorgeous are colorful! It was just what my family needed on the table for some good ol summer vibes. Thank You Avas Flowers.

I ordered a large blooming Azalea plant and was charge for a large one. A small one was delivered. They did attempt to make it look bigger by pushing twigs into the dirt. Not what I ordered. They did offer 10.00 store credit.

The competence of your representatives is remarkable. I called and I found that they were very helpful and knew their job. I did not feel pressured to increase my order and was very happy with the courteous and friendly people. Later when I called back to make a change to my order they were very helpful.

I called Avasflowers and spoke with Kerri(?) to place an order. Being in NYC, I was cautious and made sure that it would a 'no contact delivery'. It was a same day order and was delivered within 2 hrs for my cousin on Bronx. My cousin told me that the driver was wearing a mask and those blue sanitized gloves when delivered the flowers. Great shop - this is my first time ever ordering flowers (due to covid-19 obviously) but it was a great experience. Will try again for the upcoming birthday for my mom in Long Island.

My father passed away on May 3rd from Covid-19. I called Avas Flowers and ordered a lavender spray with a banner saying, "Loving wife," a lavender heart wreath with a banner that said, "Love, your girls," and a heart-shaped pillow with 8 purple roses (8 grandkids) with a banner that said, "We love you grandpa." The gentleman I spoke to said that because the pillow came with three roses obviously he would have to charge me for the extra roses which is totally fine. He added on an $88 arrangement that I kept saying is this what you're putting on the pillow because it seems kind of expensive and he continued to say yes.

We ordered flowers for our grandmas funeral. We wanted to make sure they would be delivered at the right time so we called and they confirmed. This was the day before delivery. Delivery was 10 am, at 930 we receive a call saying they could not deliver the flowers because none of their delivery services were open, so I asked if I could pick up and the guy told me they didnt even make the flowers and there was nothing they could do. This is the day of the delivery. 30 minutes before delivery was suppose to be made. This is absolutely the most horrible place I have ever dealt with. They have no compassion and do not care about their customers at all. Find somewhere else!

Ordered flowers for girlfriend's mother. Two days after delivery date contacted Avas flowers because website said they could not verify delivery. Avas said they would look into it and contact me. After 2 more days with no word contacted customer support. They offered to redeliver the next day. I gave them specific address info for delivery driver and after two days still no contact. Contacted customer support for third time to cancel order. They offered to redeliver the next day with no compensation for 10 days late. They left me on hold for 20 minutes to cancel order.

My girlfriend absolutely adored the flowers I sent as a gift. She was overwhelmed by the beauty of the arrangement and the great smell of the flowers. She was very impressed also that I sent the flowers out to the blue. You have a customer for life.

Placed order on 5/10 for delivery to FL. Scheduled delivery date was 5/15. Flowers never arrived. No delivery confirm. Tried to get info on website ("we have no delivery on file"). Tried to get human on the phone but their system has no such option. By 5.18, still no delivery and no confirmation or other communication from Avas. So canceled the order on their website. Suddenly a human being appeared. The Avas rep claimed that the delivery address was incorrect (house number 764 vs. 754) and said the flowers were delivered to that address. I was skeptical since I never got a delivery confirmation. Because 764 is right next door, I had recipient contact the homeowner at 764. They had not been home for weeks, never received or accepted flower delivery and no flowers were left at the property. With this proof, I went back to Avas.

My plan was to go social media for my flowers not being delivered at 10 am on last Friday. Being a business owner, I can't wait unless it is delivered within 10 mins. I placed an order at Avas Flowers website around 9 am for same-day delivery to my shop at 10 am. As it wasn't delivered at 10, I called and complained about their service. How hard is it to make one bouquet and deliver it in 1hr? Anyway, they did deliver my flowers at 11 am. I was about to go crazy on this experience but they deliver it with extra flowers and ribbons which I got so many compliments from my customers all day. Maybe I should order them again.

This will be my 3rd time ordering at Avas Flowers. They never let me down - flowers as described, delivered on time. My wife loves it every time I ordered from them. But, they missed one thing. They forgot to send me a little packet of flower food. Luckily we had few from previous orders but they shouldn't miss a flower food next time. Will I order again? As long as my wife loves the flowers from these guys, I'm their customer.

Honestly, a guy like me in 50's needs someone like these guys. This Monday, I had to send a flower to Garden Grove Methodist Church on Main Street and Avas Flowers helped me ordering it online - they literally walked me through each step which took me 20+ mins (not a computer savvy here). I really appreciated this - how often do you get a service like this? Usually, we, as a customer, wait for 20+ mins to get a hold of someone! Avas flowers will be my 'go to' shop - the sales associate name was Martin(?) and boy, he was knowledge on flowers, type of setting, how churches handle flowers. Thanks and god bless!

These guys came through for me when I had to order flowers last minutes. The customer service reps were helpful and courteous and amazingly they got the flowers delivered the same day. They are definitely part of my address book now and will be my first thought if I need to send flowers again. Hopefully not at the last minute.

I read through the Mother's Day reviews and it sounds like we all had similar experiences, TERRIBLE. I typically order from Fort Myers Florist but with Covid they ran out of flowers so I was stuck with AVAS. I ordered a nice arrangement that they had listed on their website for $59.99. They told me they were "waiving" the delivery fee but added a $27.99 handling fee. 99$ so I paid it expecting the flowers to be delivered to my Mom's home along with my card.

I ordered a birthday arrangement which was supposed to be large, with tulips and roses and a happy birthday balloon. They put the ugly, cheap orange day lilys. NEVER USE THIS FRAUDULENT FLORIST! It was nothing like what I ordered.

Last year my son ordered flowers from them that never arrived. This year, my new daughter in law ordered from them, unaware of his troubles. AFTER ONLY TWO DAYS, these flowers are ready for the trash can. Use 1-800 Flowers or better yet, call a local florist who uses FTD.

I ordered flowers from this company one day ago and they assured me it would be delivered today (5/14), even though they claim they can deliver same day. It is very hard to get a hold of them. I had to call many times to be able to talk to someone. They did not know if my order was delivered or not, so they asked me to call the recipient!!! I told them I would not call because the reason for the flowers was because my dear friend lost her mother and I did not want to bother here. So they called my friend 4x!!! Only to tell me she did not pick up so there was nothing they could do. I could not even cancel my order!!!

Omg this flower shop delivered the best bouquet l've ever seen for my mom! It's was a designer's choice bouquet(?) which I didn't know what that meant but they delivered an outstanding flowers mixed with roses, lilies in pinkish vase! On top of that, they put a small pick which said 'i love you, mom'! What a great shop exceeding my expectation. I tried to call them to say thank you but I guess they are still busy. Great experience I had and so happy when my mom facetimed me while holding the flowers.

I ordered a 'I love you mom bouquet(?)' for my mother in LA. Overall, my experience was decent given the current COVID-19 situation (let's stay positive until we get over this!). I searched online and called them but the waiting time was so long so I placed the order online instead - it was on Tuesday so I assume they would have a plenty of time to prepare my order.

If I could put less than 1 star I would. I paid extra for "deluxe" flowers and colored vase and received neither. Tiny and few and very small flowers, not at all as advertised, no colored vase, and balloons small and not fully inflated. Flowers wilted 2 days later. Company entirely non-responsive; offered a $10 credit on next purchase. No way. PLUS misleading, suggesting they were in my neighborhood. Wish I had read reviews before going with this scam operation.

It is very comforting to find a reliable florist that I can use to send flowers to my wife while I am deployed. The flowers I sent to my wife where truly spectacular from the picture I received. It is very important to me that I managed to show my wife that I love her and am thinking of her even when I cannot be there. Thank you for your excellent service service. I will certainly use you again.

I wish I could give zero stars. I ordered flowers for a sick friend February 21 2020. They never were delivered. I was told they would give me store credit. Tried to use my store credit today (5-13-20) to send flowers to my husband on our anniversary. The credit is not on my account. Customer service number is a automated loop call that hangs up on you. Sales number has humans that answer but as per their own words "we have no access to your account, you must call the customer service number" (Umm...the automated loop that hangs up on you? Ya, nice... Ugggh). I have been on the phone and website ALL day trying to get this resolved. I have finally resigned myself to the fact that I have wasted $67, and 2 whole days and I'm not going to receive anything from Avas Flowers. Very disappointed.

Sounds like we all had the same Mother's Day 2020 experience...HORRIBLE! I ordered a "beautiful arrangement" of purple roses, lavender and greens they had listed on their website for $59.99. They told me they were "waiving" the delivery fee. Such a deal, BUT they added $27.99 handling fee so it cost almost $100.00! They "guaranteed" it would be delivered on Saturday 5/9 in time for MDay. That didn't happen. They pushed the delivery date back twice and she actually got them Wednesday 5/13 via United Parcel Service!

Ordered a Mother’s Day plant and mom never received. Called and spoke to someone at a call center and asked for business address. This location is a Caribbean ice cream shop in Camden NJ. I’m unable to get a reason as to why they were not delivered just a follow up email about a refund. I BETTER get my refund from these scammers!!!!

Purchased an arrangement in Luxury Grade and paid $100 with delivery fee. The receipting received a small arrangement (14” high). When I complained to customer service was told I got what I paid for. The arrangement sells for $30 everywhere else. Don’t waste your money!

Ordered Mother's Day deluxe basket a week in advance. Delivered 2 days after Mother's Day. But....not the deluxe basket I ordered for $104.43 but a dozen Rose that cost $54.99. Would only give me a partial refund. I understand if items are not available using substitutes but at half the paid price! Scammers pure and simple. Want your money but don't deliver what you order. Run from these people.

I ordered a $70 arrangement and they delivered, what looked to be, an $8.95 Walmart special! When I called to complain I was hung up on! This company needs to be shut down! They were also 3 days late delivering them!! I am furious! They also lead you to believe that they are “local” to whatever area you want delivery made. SCAM business! SHUT THEM DOWN!!!

Very deceiving floral shop, I purchased my vase arrangement online May 4th early morning, for my Mother and when checking out it said we might deliver as early as 6th, 7th, 8th or 9th and had an x on 10th but nothing indicated on Avas calendar past the 10th. Then later on May 8th I get this letter here, and noticed on the order they changed my order to a 12 stem rose bouquet which was cheaper than the medium size vase arrangement I had bought. So I called avas customer line, which by the way the guy was nice on phone and said, "Sorry about this. We will try and get your order out hopefully by Sunday May 10th, but worst case scenario on Monday the 11th" and proceeded to give me credit back for that mistake and threw in a small box of chocolates as a sorry.

I ordered flowers for Mother’s Day and after speaking with my mother that day realized she didn’t receive anything from me. I went to check my order and there was no number available to speak to a person. When I continued to check the website I was informed that due to unforeseen circumstances my order was canceled. They waited till the end of Mother’s Day and just canceled the order! I sent a reply to customer service and still haven’t heard back. Apparently this company is a big machine that doesn’t care about its customers.

This was an awful experience! I ordered online a full, beautiful flower arrangement. What arrived looked nothing like the photo. What I got looked like a 10-year old project of used flowers, none fresh. Stay clear!!

This company is worthless. Looking at the comments from other customers on their page, apparently they were unsuccessful in delivering Mother's Day flowers to anyone. Complete crap. I spoke to upwards of 6 customer service representatives this week via phone and email, and I was ensured numerous times that my flowers would be delivered no later than 9 pm on Mother's Day. DID NOT HAPPEN!!! I spoke to a manager today and received a full refund which I will have to wait up to 10 business days to receive. I was told that they could not contact the Florist for at least 24 hours!!! They said they did not know if or when my delivery would ever happen. Are you kidding me? You have one job! Complete ** show!

I ordered a bouquet that was pictured with multiple colored flowers and greenery. What was delivered was a BOX (not in a vase) of only white roses (no color). One was missing and broken. There was no note with message either!! I complained and they offered $10 store credit. BEWARE. I should have read reviews first and just lost $100!!! WORST EXPERIENCE and WORST CUSTOMER SERVICE!!

I thought I was buying these flowers from a real florist. I paid $96 with service fee and my other-in-law received her flowers with a Safeway invoice. The flowers look like they were $20 from the Safeway florist. I thought these were coming from an actual florist. They were delivered by some random kid in an old car. I asked for a bouquet that was advertised as lavender colors etc and what was received were 6 purple roses that were already opened and looked like they are about to start wilting and a handful of Lilies that I did not want!! Their smell is too strong and since when are Lilies lavender. I specifically chose the lavender bouquet.

The flower group I ordered included lilies, roses, large mum like flower and other little blooms. The flowers were discounted, the delivery was free with a coupon, then there was a $19.99 service charge because I wanted it delivered that day. I was Ok with this. Later I received notice they would have to deliver it when possible due to Covid-19 and they would upgrade the flowers and give me $10 credit with Avas. Once again I thought OK. Well they delivered the flowers, the flowers were not an upgrade, they looked like a $12 Walmart bouquet, no vase no water and my niece was scrambling to get them freshened up before she sent a pic. and thanked me.

Just as everyone has stated before, the flowers that were delivered look NOTHING like what we purchased. They look like a cheap version of what you can get at a grocery store, and even those are better. I wrote a complaint on their website which of course lets you write the bare minimum for what the issue is. A representative called the next day. I informed them of the issue and stated I would email them photos so they could see the huge discrepancy. So far I have heard nothing back but from the reviews I've been reading online, they have a horrible reputation and provide nothing in return for dissatisfied customers. Last time I will ever purchase through this company. Wish I would have seen these reviews before we paid the ridiculous amount of money it costs through them.

I ordered flowers and a card on May 4th for an important birthday party on May 5th. I paid extra to insure they would arrive on time. It is now May 9th and still NO FLOWERS! I have called and e-mailed Avas flowers numerous times only to be ignored or put on hold fora lengthy time. After numerous attempts and 3 conversations I was told my order would not be refunded and the flowers will be delivered today. It's 4 days PAST the important day and my gift never arrived. I will NEVER use this company again and suggest no one else do either. VERY UNHAPPY.

I had to cancel my order on a very last minute and Avas had online customer service page where I could change/cancel my order! What a great technology they had. I thought I would end up waiting for hours getting a hold of customer service rep. https://www.avasflowers.net/customersupport. They had this page and I was able to cancel my order without talking to a person at Avas. I love this and all the eCommerce sites should have something like this. Great technology Avas! Will definitely give my business in near future.

I wanted to cancel my order after reading all of the atrocious reviews--there is NO WAY TO GET TO TALK TO AN ACTUAL PERSON! I was hung up on by their automated system, their email says it is not monitored.

I normally don't write reviews on companies, and in the rare occasion I do, it's almost always never a good thing. That said, I recently ordered a bouquet of flowers for my mother for Mother's Day. A simple $40 flower arrangement that I thought she would enjoy (since she loves flowers and is one with a green thumb). Well, apparently, once I submitted my order, not only did I get an additional shipping fee of $30 (despite the $9.99 coupon discount), but I never received an email confirmation of my order, although while I've tried to track my order online periodically this past week, it said it was scheduled to arrive today, 5/8/2020 (but because Mother's Day is a popular holiday to be giving/receiving flowers, I understood that my mother may get them later this weekend...hopefully in time for Mother's Day).

I placed an order that arrived late and was nothing like what was pictured. I paid 5 times what the item they did deliver was worth and I have pictures to prove it. When I called back to talk to them about it, I got an recorded "no one is available to take my call" message.

Google [your city] florists. Chances are Avas Flowers will pop up with an ad bragging about being the number one florist in that area. False. They are an online only company who contracts out with local florists. Flowers are always late if they ever show up at all. Rarely do families get anything close to what they ordered. Customer service is an absolute nightmare. I am a funeral director, often families are tricked into ordering through Avas only to be heartbroken when their expensive flowers show up to the funeral home a day or two after the funeral. When Avas drops the ball, I am left to pick up the pieces, often buying flowers myself from florists I trust in order to make it up to them. Absolutely unacceptable.

I purchased a flower for a friend on 05/0220. Paid $19 extra just so the flower could be delivered the same day. Here I am On 05/05/20 Still no flower and nobody to help me With anything. They’re thieves.

I paid for the special delivery date. I was notified that the flowers were delivered at end of the day the day after the birthday. I called 3 times and scheduled a return phone call. I never received a call back. I sent 3 emails, never received an answer. The flowers arrangement were not the as described. I paid for the large size. They were a medium size.

I ordered a plant and flower arrangement, plants were nice but there were no flowers. Using their online customer support was difficult. After many tries I was able to submit a complaint not in the right topic, nobody responded. Several days later I was able to submit a complaint and it was answered. I was asked to submit a picture which I did. Then a week Or more went by with no contact. I contacted them again to ask what was the problem. Then I was told that a refund would be issued. I received a partial refund of under $6, I wanted a small flower arrangement. I was not happy with the resolution, and less happy with the difficult complaint process. I think if I did not contact them again nothing would have been done. The plants were very nice, but I wanted flowers. Do not plan to use them again.

Pd for the medium sized Dreaming Tuscany total 75.00 and the arrangement delivered had none of the flowers pictured in the arrangement. Much cheaper flowers delivered. Sent pictures and email to ** and no response. Have pictures. Do not order from this company. Will also lodge complaint with Better Business Bureau.

They advertise as local, and publish fake review and ratings from Google, etc. They are not local, deliver days late, do not cancel when they don't deliver (their CS online and phones just send you in loops), finally sent a pathetic arrangement that was nothing like I ordered and never responded to email requests or complaints.

I paid $85 for a bouquet that look like a $30 bouquet. Very hard to get ahold of customer service. Finally got ahold of somebody 3 days later and they gave me a $10 credit to use within a week.. Ordered because it was near my sister's house. Very poor ratings.

I ordered flowers for my mom's birthday. Didn't find out until I called that they weren't going to deliver on the day I ordered them to. Then I get a email stating they couldn't send the bouquet that I ordered and would send similar one. My mom finally got the flowers 2 days later and they were nothing like I ordered. Would never use Avas flowers again.

I ordered flowers for my sisters birthday. I ordered the “as shown size“ Floral Harmony Bouquet and a card. The photos of the product online and what was received was not the same. The arrangement was smaller in size and looked completely different with front and rear views. So disappointed with the service. Spent over $80 dollars. I do not recommend this company at all.

I ordered a a cute, colorful birthday bouquet for my daughter's 18th Birthday. Instead she got a dozen roses, in a box, that she had to assemble herself. Plain and boring. Not at all festive. I had to call them, sit on hold for 15 minutes before speaking with someone who tried to tell me I ordered roses and carnations when I know it was roses and lilies, meant to be yellow, orange, purple and green. And I’ve NEVER had an arrangement sent that the recipient had to arrange themselves! Terrible business. Stay away.

I ordered from Avas Flowers for a friend's birthday. I ordered a large bouquet of roses mixed with white lilies, mylar balloons, and a card. The photos of the product online versus what was actually received, was absolutely not the same. Not even close to be honest. The flowers were droopy and the bouquet included red roses and one hydrangea. On top of that, she did not receive the balloons or the card. This company promptly withdrew the money for my account but could care less about their customers or the service they provide. I spent over $100 for something I could have bought at Walmart for $10. Seriously disappointed and I will NEVER recommend their service.

Very disappointing! I placed an order that cost over a $100. I ordered a beautiful white yellow, blue and white arrangement in a blue vase with a medium teddy bear and a “it’s a boy” balloon. What was delivered was well worth under $20 and it looked like it came off a grave after a few days, just completely horrid and ugly. There were a few white and lavender flowers mixed in with a lot of greenery in a blue Easter looking basket with a small bunny rabbit in a clear trash bag and a deflated balloon. Very sad and disappointing! Never again!

I ordered flowers for my daughter for Valentine's Day and wish I would have researched this outfit first! What a mess. Flowers never delivered then told they had confirmation from the delivery people, she never received them. I sent emails and spoke over the phone with people I couldn't understand and they told me they were resending her flowers and I can tell you that never happened. They just wanted to get rid of me. So I'm out over a $100 and will never suggest to anyone to use Avas Flowers. Lesson learned! Please use a reputable company with good reviews not this outfit.

I placed an order for a funeral arrangement, paid the rush delivery fee to ensure arrival. I requested delivery by 11am, it was delivered after 3pm! The lily plant was ok but the red and white heart shaped arrangement was anything but what I ordered and no sash was placed which I paid 10.00 extra to have. They don't answer the phone and are avoiding their customer's requests for rectifying the situation. DO NOT ORDER!

I ordered flowers to be delivered from Avas after my wife insisted use them as flowers that were delivered to her recently were beautiful. So I placed my order, but then I read the latest reviews here - mostly negative - and was about to cancel my order before charged my card, but decided to keep it. Glad I did! The flowers that were selected and arranged were beautiful, well received by the person I sent them to, they were delivered on the day I wanted them and even earlier than the scheduled time. I didn't like the $17 service fee tagged on at last second on order, but the overall price was only a little more than if I went with a local service and paid their delivery and service fees. Everything went great, don't know what was up with the other recent negative reviews - my order and the arranged flowers couldn't be any better.

I ordered flowers with a promised delivery time of before 2:00 pm. The company charged me extra for the "guaranteed" delivery. They never delivered the flowers. They don't answer their phone, and their website is a dead end. This company is nothing more than a scam.

I ordered the DELUXE Ruby Red bouquet to surprise my daughter for her college acceptance. I had read other reviews that seemed very positive. I had asked for some white accents be added to complete the school colors. That went ignored. When my daughter sent me a picture of the bouquet - it quite frankly looked like any standard size bouquet, certainly not the DELUXE size I ordered. With tax and the "service fee" of $17.95, my total came to $88. My daughter also told me that there were several artificial flowers in the bouquet. I tried calling immediately -- what a nightmare trying to get someone. So I sent an email. I received a strange call saying "could be spam" and answered hoping it was Avas. It was, but a recorded message wouldn't let me connect. I then received another email saying the tried to call me and to call them back. Then I got a text asking for a picture of the bouquet.

I ordered a sympathy bouquet for a loved one on 4/28/2020. The arrangement was $74.99, I paid the extra $9.99 for GUARANTEED same day delivery by 2 pm. After taxes, my order came to $106.00. Fine, I had no issue with that. They charged my credit card almost immediately. Then I get an email a couple of hours later saying that due to the COVID-19 restrictions, my order would not be delivered by 2, but would be delivered by the end of the day. Again, fine. A few hours after that, another email saying they could not deliver today again due to restrictions, but would credit me such and such and deliver on 4/29. Lo and behold, this morning 4/29 another email... Another delay. Then another email saying they needed to speak with and to call the number on the email, yea sure. I call the number over and over again, it disconnects on the first ring. A couple hours later, another email... Delivery not happening until tomorrow, 4/30.

I ordered a floral arrangement online priced at 42.99 with roses and lilies. It was a birthday gift for our daughter in law. Their website listed the town that they had local delivery so I thought great, next day delivery. Wrong, they had a code for free shipping but they snuck in a 17.95 charge at the end of checkout. Next thing I get a email confirming delivery 2 days later!

Ordered flowers for same day delivery. Flowers delivered on time but they were cheap, ugly and looked nothing like bouquet I ordered. To make matters worse, I was charged 50% more than the price quoted. Bottom line, worst experience ever with a florist. I’m seeking a refund and customer service process is a nightmare as well.

Avas Flowers delivered a Small Size product with noticeable lack of design, although my order was for a Medium size. Their product did not match the be portrayed in their website. Also, due to Covid-19 they are using this to substitute flowers that are not even close to the ones in the order. I will NEVER recommend not purchase any arrangement from this company again.

The flowers we ordered for my daughters birthday were pretty and delivered on time. However, the bouquet smelled SO strongly of cigarette smoke (of which she is violently allergic) that she had to leave it outside. This is unbelievable in this day and age that someone would deliver something that's supposed to be sweet smelling that is so contaminated as to not be useful.

I received a floral arrangement on 4/24/2020 as a gift. They were shipped from New Jersey to Colorado with no water, overnight delivery. There were a dozen red roses and a sprig of yellow asters (I think). As I tried to remove the roses gently from the box they were shipped in, the rose petals starting falling off in masses. The yellow asters looked very malnourished. That doesn't surprise me - no water for overnight delivery - are they kidding. Of the 12 stems of roses I received, I was only able to save 6 stems.

Company Unilaterally changed the delivery date (ordered on 4/23 for delivery on 4/24). Customer service is HORRIBLE. Your website customer service is clunky and difficult to navigate. Calling your toll free number subjects the caller to 5 min of a lecture to use your website (who sent you to the 855# in the first place). It is IMPOSSIBLE to cancel an order online and via your 855 # w/o talking to an agent. It is IMPOSSIBLE to get an agent. When answered the agent needs to "check the order" to cancel same. Another long wait.

PLEASE SAVE YOUR MONEY. I spent $110 for a grande boutique and ended up with a medium size vase flower arrangement that I could've gotten from a grocery store called JEWEL OSCO near my home. I call that, false advertisement. Called back for a refund and was given $12.48.

I ordered an artistic arrangement through this company, selecting the most expensive sized arrangement, which was $90. I received a text and email telling me when it was delivered. I called my daughter only to find it wasn’t delivered and ruined the surprise. When the flowers arrived 2 hours later, they were a total misrepresentation of what I paid for - it was a small arrangement with 4 roses and 4 carnations. It looked like a small arrangement you’d pick up in a grocery store. I called and spent 40 minutes on the phone, most of the time I was put on hold. I never received an apology. I will NEVER order flowers from them again!

Confirmed w/ sales rep the day I needed the flowers delivered before placing order. 10 minutes after ordered the delivery date was pushed back 2 entire days. Defeated the entire purpose of the delivery. Now can’t get through to anyone, besides the auto system even after asking for management. Must cancel within 24 hrs of ordering and of course they’re closed tomorrow. Funny how they can answer for orders but can’t help canceling those orders. Online cancel doesn’t even work at the moment as well.

Horrible company. They could not fulfill my order (which they informed me of after withdrawing my money) and now they do not want to refund my money. I plan to blast this company on every media page I can find.

Please do not order from this florist. The arrangement did not look even close to what I ordered. It was late by 3 days and looks like something I could put together by buying a bouquet at a grocery store and putting it in a vase. I was told they were going to be a day late but not 3 days late! Additionally, they were going to "upgrade" the arrangement due to the delay. Yikes!! I will try to attach photos so you be the judge. Imagine what the "regular" order (not updated) would look like. I feel so embarrassed that the recipient received such an arrangement from our department and 3 days late. I will find another florist or send a gift card.

I ordered flowers for a relative in hospital. I phoned the company and spoke to a representative to confirm the order would be delivered same day and was told yes, before 7PM. Around 6PM I received a phone call telling me that the order could not be delivered before Monday. I told them i needed to cancel the order and got the runaround. It took 4 calls, 3 separate representatives and several hours before they agreed to cancel my order and issue a refund. Horrible experience. I would never consider using this company again. Bad, bad, bad.

On 04/24/2020 I reached out to Avas Florist at ** because my son and his siblings unexpectedly lost their dad a few days ago. The company website and phone number implicated that they were located locally in Snow Hill, NC. I called the number above before placing the order and was given the impression that they were local and was told that the order would be delivered the same day (04/25). I placed the order online a little after 10am on the same day. Around midnight, my son advised me that nothing was ever delivered. I checked the website for an update which stated that the order was received (based on the shipper or florist information). I then called to see if there was any automated information and the automated system stated that the order was scheduled for re-delivery.