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Angi Reviews

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Edited by: Jon Bortin

About Angi

Angi helps homeowners find trusted local professionals for all their home improvement needs. Users can see honest reviews from other local homeowners for businesses in their area, then hire the ones they want directly through Angi’s website. The Happiness Guarantee protects homeowners if they aren’t satisfied. More than 150 million people have used Angi, according to the company’s website.

Visit www.angi.com
Pros
  • Free to use
  • Convenient mobile app
  • Verified customer reviews
  • Financing options
Cons
  • Complaints about calls and emails
  • Customer service by phone weekdays only

Angi Reviews

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    How do I know I can trust these reviews about Angi?
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    Page 22 Reviews 2925 - 3075
    Customer ServiceStaff

    Reviewed Feb. 12, 2013

    I cannot unsubscribe. Somehow (I cannot ever remember subscribing to AngiesList marketing email), I was added to AngiesList’s email list. Trying to clean up the email messages coming in, I've decided to simply unsubscribe to as many unwanted messages as possible. So upon receiving marketing email from AngiesList, I thought I could do as I've done with many other unwanted solicitations and simply click on the unsubscribe button. When clicking unsubscribe on the link listed directly in the marketing email that they just sent to my email address, I'm asked to enter my email address on file (keep in mind that this is the same email address they just sent their marketing email message to therefore it should be on file, right?).

    After entering the same email address that they just sent a message to, I received an error response saying there is no such email address on file. After trying this several times, I sent a message to their contact email address, with subject that states "Cannot Unsubscribe" but got no response. After receiving another marketing message (almost daily), I sent another message to them with subject, "Cannot Unsubscribe: Second Notice!" Still no response. After receiving the third one and trying once again to unsubscribe and could not, I decided to call the customer service number. And after being transferred and on hold for 10 minutes, I spoke with someone named Patrick **. He was a very nice person and told me that he would help me.

    I later received this email: "Thank you again for your call today, Joan. Here is a receipt confirming the cancellation of your AngiesList membership. Your account will not be renewed and you can continue to use your membership until it expires on 1/30/2014. Please let us know if you have any additional questions or concerns. If you ever need our help in the future, we'd be delighted to welcome you back! Thanks again for being a member of AngiesList."

    The next morning, I received another AngiesList marketing email. I sent another message, subject, "Cannot unsubscribe - Third Notice!" I suppose I'll have to spend more time than I care to in order to get this stopped. Attorney General and BBB, next stop! This does not make for a good review, AngiesList!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2013

    How many folks are having issues with Angie's List referral services? On or about a year ago today, a representative solicited a call to me for a three-month trial to Angie's List referral service. Although I thanked him for his time and informed him my sons do my advertising online as they are both web designers, he still persisted saying, "What have you to lose?" He said, "Please give us an opportunity for three months to earn your trust; if you are not 100 percent satisfied, simply cancel." He was pushy but courteous and polite, so I agreed.

    After the three months, I informed an Angie's List rep by phone that I wished to cancel their services. They said that they hated to see me go and that the fella who contacted me was no longer with them; however, they would honor his commitment. It has been over a year with a minimum of 5 phone calls to Angie's List representatives along with at least 4 managers, all of whom have assured me that my listing and billings would be canceled.

    Angie's List continued to bill me through my Visa credit card. I have filed fraud with Bank of America 3 times and have finally had to resort to canceling a Visa card to finally stop the fraud and harassment from Angie's List referral service. I have now received a letter from collection agencies which states I owe Angie's List $200 for past services.

    I have been in business for 30 years and have yet to stumble on or be conned and cheated and annoyed to this nature, which borders on criminal and fraud. How many other small business owner have suffered the same type of harassment case such as mine and are there any attorneys willing to open a class action suit against Angie's List? If so, please contact me. It not the money I am concerned with; it's the fraud which goes far beyond the measurement in money in true and honest business practices.

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    Customer Service

    Reviewed Jan. 20, 2013

    We are a company on Angie's List, put there by their members. Three times we have received somewhat negative feedback & we are not even the company that performed the work. I know that we can post a reply to the comment but I ask, how come no paperwork/contract is ever checked to begin with? So anyone, any time, can post negative comments without someone doing any research from Angie's List if the work corresponds to the correct company.

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    Reviewed Jan. 16, 2013

    I found a listing on the internet for a medical practice in New York City under my name that was posted on Angie’s List without my permission. I am a physician who does not practice (I work in research). I never posted such a business listing and have ever been a member of Angie’s List or had any affiliation with them. When I contacted them to remove this posting with erroneous information, they refused.

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    Customer Service

    Reviewed Sept. 8, 2012

    I enrolled on Angie's List at a cost of $31.00. I received an email from Angie's List saying that my area is a test market area and that there is no charge for membership. I emailed back, stating that I felt ripped off that I shouldn't have been charged. No response and no refund. I'm writing my local Better Business Bureau. I shouldn't have been charged.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed April 26, 2012

    We are a business that is listed on Angie's List. We usually get all "A" grades. We do good work, have numerous awards and care about our reputation. Someone called in and asked for a price quote over the phone. We gave him a price range and that was it. He did not ask for an appointment and we didn't hear from him again. One week later (after his call), he posted a scathing review of us and gave us all "F" grades. We called Angie's List to get the review taken down. They refused and said it will count towards 25% of our overall grade! Insane! We are considering a class action suit against them for damaging our reputation. They should be stopped.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2012

    I subscribed to Angie's List in 2011, thinking it would give me access to reputable vendors, contractors, tradespeople, etc., but the problem began when Angie's List did not have a service area for my zip code. Angie's List substituted a major metro area instead, which is over an hour from me, and provided a list of vendors, contractors, etc. that I couldn't use, because of the distance. I cancelled my membership because of this reason, in December of 2011.

    Angie's List contacted me today, and wanted a list of vendors that I would recommend, which I provided to them, but I did not find through Angie's List. They asked me for the reason for my cancellation, and I gave them the aforementioned reason. I told them they needed to provide services and contractors in my area, which is quite large, and recommended they create a service region based on the zip code for this particular part of the state. The customer service rep and his manager told me I didn't know what I was talking about, and that I would have to stay in the region they had in their system. I was trying to assist them, and they were flip and rude in their response.

    If you do not live in a major metro area of the United States, Angie's List will do you absolutely no good. Do not sign up for it, because you'll be wasting your money. Ironic how a site who boasts it is serving the consumer, actually isn't.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 30, 2011

    I am a paint and remodeling contractor based out of Alexandria, Va . I was seduced into 1yr advertising contract with Angies List as a result of long term solicitation and "factual" information presented to me prior to signing. During the contemplation period, I believe an inside call from them was made to me posing as a potential consumer using their network in attempt to make my decision to join.

    Although skeptical, I agreed to advertise with them. 3 months went by without a single call resulting from Angie's List. I attempted on numerous occasions to communicate with my account manager about my concerns. It was suggested to join their "big deal program". This program is designed for them to gain 30% of on an already discounted promo service completely on their terms. This would be in addition to their monthly subscriber fees. I did not feel this would be beneficial, nor did I feel I needed to go to such extreme/costly measures to make their program work for me.

    After continuing concern, my account manager stopped responding to my emails for a period of 3 weeks. It was not until I sent another email, that I was then contacted by someone claiming to be my new account manager. I was never notified of any of these changes before or after. I don't believe this to be true. After committing close to $1,000.00 monthly subscription fees (1/4 of contract), they had no more excuses for me.

    After demanding to speak to a manager, I was contacted by John **. I began to explain my case once more, until I interrupted the conversation on suspicion that the conversation was being recorded. When I questioned this, he hesitated, and waived it off as "standard practice".

    I proceeded to explain that I had no issue with being recorded, however this information had not been disclosed/consented prior to. This is an FCC violation.

    I continued to explain my issues and requested to be released once more from contract based on their negligence, unprofessionalism, and unsatisfaction with results. He admitted mistake, and verbally agreed to release without dues. With the understanding/assurance that something would be provided in writing stating such.

    After a few more emails, he is now claiming only to have agreed to cancellation of ad, not in waiving any fees or providing written document as agreed.

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    Reviewed Aug. 24, 2011

    Last year, I signed up and paid a fee to make an inquiry on a contractor(s). Recently, just a small $10.00 charge showed up through my PayPal account. I was not informed that Angie's List would be charging me fees, no matter how small, for something that they did not earn. I attempted to contact Angie's List but I got tired out on the phone. PayPal said Angie's List would cancel the ongoing debit of my account but I have not seen the return of my $10.00 Angie's List ** me for.

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    Reviewed April 13, 2010

    I paid one month subscription for about $15 after the first month, I didn't renew the membership but was unknowingly charged $5 for another three months until I found out. I called the company, they only agree to refund only one month of charge as the amount was not huge. I let it go. I, today, while reading an article, I realize this is a scam, so I report it. Total loss: $10. Physical: Can't believe I was scammed by Angie list, a relatively reputable website, don't who do I trust!

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    Angi Company Information

    Company Name:
    Angi
    Year Founded:
    1995
    Formerly Named:
    Angie's List
    Address:
    1030 E. Washington St.
    City:
    Indianapolis
    State/Province:
    IN
    Postal Code:
    46202
    Country:
    United States
    Website:
    www.angi.com