Angi Reviews

At one time Angie's reps told me the person was not a member and no one would see the complaint. The disgruntled customer joined Angie's list after that and now it looks like our company is nothing but a dishonest fly by night. Angie's reps told me the only way I could change the rating is if I recruited some of my good customers to pay Angie a monthly fee and then they could get my rating up by writing good things about our company. I have and maintain an A+ rating with the BBB in Tarrant County. They don't allow a mad customer to ruin a company's reputation on 1 complaint like Angie's list does and then want you to recruit your customers to join for a fee to offset the bad complaint received. I am absolutely disgusted with Angie's list and the way they do business.

Angie's List (AL) is a ONE-sided company. We were Service Providers (SP) up until October 13, 2014 but no longer hold that position as Angie's List has made the decision to "excluded us from category and keyword searches and maintain our ineligibility to advertise or obtain a Super Service Award". This decision was made through the Angie's List SP Integrity Department because we "stood up" for our Company by responding to a review that was recently placed on our page.

AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL allows the Members to write whatever they want, whenever they want and about whomever (SP) they want even if it is NOT the truth.

Example #1. If A Member states that they called a SP and that SP did not return the call, AL permits that Member to write an "F" review...

Example #2. Members are allowed to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only allowed to reply to the review in writing but at NO TIME are SP allowed to upload any before and after pictures.

Example #3. Member's Refund... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we have had to provide refunds directly through AL for different reasons (scheduling problems or project not under our "scope of work") but did you know that Member Services will tell the Member that they HAVE TO provide an "C-F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP's overall rating and reputation are damaged while AL verifies information from both parties, (sometimes this can take weeks) so in the meantime, if another Member views our profile, they view these "F" ratings.

Example #4. Members are permitted to write a review on a SP even though it is the wrong Company they are writing a review about. Yes, this has happened several times. Members have called in or emailed a review on L&D Renovations when we don't even know of this Member. In fact, after receiving a recent "F" review, we contacted AL and explained that the Member made a mistake in the SP's name, but nothing was done. We had to actually visit this Member's home only to find out that this Member DID hire a SP (Not us) and when she requested a review form to fill out, AL emailed her one with our name on it. Not noticing that the SP name was incorrect, she completed the review and submitted same. It is too late now, but it took us to drive to her home and request that the Member retract her review. Again, AL did NOTHING! It's pretty sad that we had to take time out of our busy schedule to track down a Member to save our **!

Example #5. The last 'F" review, dated September 30, 2014 was the review that made us write "Our View On Angie's List". This Member lied throughout his entire review and AL did nothing to stop it. When we called him "out on it", that is when L&D Renovations' contract was terminated. He stated the following but "for some unknown reason" this Member's review has been deleted, however our response is still up for Members to view... I guess, he figured out that he was caught in several lies.

Member Comments: I called to find out if they were available, they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that their rates would be jacked up to give the appearance they were giving you a discount. Prior to them coming we had gotten prices from both Lowe's and Home depot so we had an idea. Their charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. Good money.. It was strange when I asked if I should buy the coupon online, she was insisted that they would just give me the discount and not to worry purchasing it online with Angie's?? Strange. We refused to do work with them, if they can't be trusted with the little things how could you trust them with the big things... Beware of folks bearing gifts, be a smart consumer and know what other charge!!!!!

F.Y.I. Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depend upon what the SP wants... (We have paid $60 - $160 per month). Now for the Member's Big Deals, that is where the fees go "through the roof". Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP cannot offer Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER!

Example #1. A Member purchases a Big Deal for $149.00; SP only receives $89.40.

Example #2. A Member purchases a Big Deal for $250.00 for $500.00 worth of labor; SP only receives $150.00.

Example #3. A Member purchases a coupon for $1000.00 for an interior paint project; SP only receives $750.00.

Now, with all that said, I would like to state that AL's concept works. Members have saved money, while, yes we the SP's also made money. However it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP fees that help her do that.

Oh, and SP's can't even talk or email Angie directly. We do not have the right to know or are NOT important enough for that. We know that not all people act in the same manner and most Homeowners realize that some projects do not "go as planned".

I have a United States Social Security Disability Impairment Code 2940 which is a combination of Tourrettes (use of Vulgar language) and Aspergers Syndrome. I also have a documented sub classification of IED (Intermittent Explosive Disorder) 132.34 Verbal antagonistic outbursts which as the term intermittent means at any possible time wherein undue pressure is given due to real or perceived provocation. (In this case Ryan was the protagonist) I may say something inappropriate, but that is documented as part of my US Social Security Disability, and it is not to be inferred as a danger to an employee (A side note to Google reviews who try to block my reviews, you can think anything you want about my disability however you open your mouth in the US against my disability in any way shape or form, pray that the DOJ does not talk some sense into you as I am making a disability discrimination complaint against you for preventing me from speaking out the facts on your site).

My doctors and I find that the lack of interaction with people wherein people initiate the interaction with myself as an individual as one of the triggers that causes outbursts. (Google reviews when they do not allow me to state truthful happenings in my reviews they also are violating my civil rights and performing disability discrimination towards me. Lets see how their code of ethics and censorship withstands DOJ intervention as I am copying all of how you try to hide inflammatory factual events from your web reviews as what you think you can stop as a form of censorship.) Btw: google and I purposely did not capitalize their name as although they do not prevent my reviews from getting to the net anymore, this is how much I respect their company name - google.

I wrote a negative review and was soon contacted by Angie's List staff asking if I wanted them to assist in a resolution. I agreed. They contacted the company who at the very last second agreed to reimburse me 1/2 my money. I agreed because 1/2 is better than nothing. I then get an email from Angie's List said "Because this company has resolved the aforementioned complaint according to your request, we will discard the report you originally submitted. If you would like to provide a positive (A or B) report, based on your experience with this company, you may do so by completing the form below".

What the heck? This company is terrible! Why in the world would I want to give them a positive review? I would have been happy to update my complaint to include the resolution but to completely remove the review all together and force me to give a positive review is ridiculous! Can you imagine all the really terrible companies out there who can toss a few dollars to unhappy customers just to get their negative reviews removed? Angie's List is completely unreliable. I will never use them again.

He never showed up the next day and left my dogs without someone to feed and walk them. I called him and he started yelling at me saying he never agreed to the entire 7 days. I reminded him of the emails we exchanged and he threatened to report me to the humane society for the way I cared for my dogs. I ignored that because the dogs had just been to the vet and both dogs are kept better than most people are. I wrote a truthful review of my experience on Angie's list, just as I have here. The guy who is the walker is an ex-lawyer and he has sent me 2 Legal Threats demanding that I remove my review as it is causing him loss of business! I contacted Angie's List and was told that they were not going to do anything about it, but I could remove my review if I wanted to! Now isn't that fraudulent advertising and practice?

I tried to get back into Angie's list site to remove the review to prevent this jerk from suing me for slander and they locked me out even though I had paid through the end of December. I have now hired a lawyer to take care of the mess! Need I say more?

I just needed the things on the list packed and moved to the garage. I didn't need the 50-inch TV removed, or the computer, or the Xbox. Didn't ask for the pictures on the wall removed. Only 40 things on the list. Lastly, I'm going through at least 48 boxes in the garage that weren't labeled like I asked him to for a quick find of things. I cannot find any gaming devices, including the Xbox, the Wii, brand new Kinect player, video games, a 300 CD case logic pack, 300 CDs that were in the Case Logic. A $300.00 sewing machine.

When I called Angie's List and spoke with a customer service representative, he told me that basic membership allowed me to only deal with issues by email, not by telephone. So I hung up the phone and emailed my complaint to Angie's List. The return email the next day told me to do the same thing that I had already done - go into my account profile and confirm that my home address was entered correctly. I tried again to join Band of Neighbors but, once again, it would not show my home in the correct neighborhood. On or about August 8, I called again and spoke with Angie's List customer service rep and explained my issues. He informed me that he could help me by telephone only if I upgrade my membership and pay Angie's List more money. My response to him on the phone was, "So I must give you more money before I can join Band of Neighbors?" His response was simply, "By upgrading your membership with Angie's List, you'll receive more benefits." He would not admit yes or no to my direct question.

To this day, I have attempted every day to join Band of Neighbors, but to no avail. Angie's List has not corrected the map issue, and I feel certain they will not correct the map issue until I pay $29.99 to upgrade my annual membership. Considering that Angie's List has advertised "Band of Neighbors" service to be a "free" service, and the web page will not allow me to join, I allege herein that I have been the victim of false advertising and I have asked the Federal Trade Commission to investigate Angie's List policies and procedures and have them cease advertising "Band of Neighbors" as a "free" service.

So I paid about $69 to get started and within about 2 weeks I was contacted by a rep from Angie's List who was supposedly the guy who was responsible for designing and creating my page. I told this rep that my little sister was to handle all of my website and review page affairs and he would have to get in touch with her because I was too busy working, doing what I do to create web pages. Not that I do not know how - I just do not have time.

Well this person tried to contact my little sister Once or TWICE and then she and I NEVER heard from him Again! Furthermore Angie's List NEVER Designed or created any page that I was able to look at and approve or deny, like or dislike! After paying for Angie's List for about 6 months I never received so much as ONE Customer who had said, "Hey, I read your review on Angie's List and I want some work done!" However I had about two customers a Month call me who had found my name on a wall somewhere or on some other website but Not ONE on Angie's List!!!!

When I was speaking with the first sales lady, one of her sales points was, "If you get just ONE Job from Angie's List it will be worth what you spend the entire YEAR!" Well, they wanted about $69 a month, A grand total of $829.00 a Year and in the Year I did not get so much as ONE Phone call or email! So I am not sure how much I paid out before I contacted Angie's List and told them to CANCEL my account that I was dissatisfied with this EXCUSE for Service they claim to provide and them charging me for 6 MONTHS and not keeping their end of the deal! I told them that the sales lady promised me a personal staff member to assist in design and creating my review page and that this person had (SUPPOSEDLY) Tried TWICE to get hold of my little sister and/or me to create this page.

At no time was I ever asked if I was satisfied and approved the page to be launched!! So what exactly was Angie's List charging me for? I told them that At this point I had paid for the service for nearly or over six months and had not so much as ONE call or Email and the cost at this point was over $400 so I asked how that benefited me at all to pay $69 a month and receive absolutely ZERO customers? Well, I was told that it was not a problem to cancel my service but that I had to pay for an early termination fee. I told them to go right to hell that at no time did I EVER Agree to any specific term of time and I was not going to pay any fee. Furthermore, I was not canceling my service because I no longer wanted it. I was canceling it because I felt it was Theft and outright FRAUD because they made promises they did not keep! And they absolutely did NOT deliver ANY of the services the sales rep told me they deliver!!!! Furthermore they are based out of the East coast and I am in Hawaii so one of the reasons they can NEVER Get hold of me is because of the time difference but still that is no excuse for completely failing to deliver on all the products and services they promised me!!

A few months after making it crystal clear that I wanted to CANCEL my account, I received a phone message from some new rep that I never heard from before stating that they "TRIED" Charging my card Again and the funds did not process!! I was in complete shock. I had not even heard from Angie's List in a few MONTHS and now they call to tell me that they failed to charge my credit card? Wow, I thought I had told them to go to hell and made clear they no longer had any permission, nor ever had any permission to just charge my card any time they wanted!! So I called the number back and of course given the time difference I did not get her on the phone but I was able to leave her a voice mail.

I explained that I had canceled my supposed "services" MONTHS Ago and they had NO Permission to make any attempts on my card! I told her that Angie's List had failed to provide services they sold and I wanted to make it absolutely clear that they would NO Longer try to charge my card and I said "I CANCELED My account MONTHS Ago so if you did not get the memo, it does not surprise me but Get it through your head and STOP Harassing me!!" I expressed that I felt it was theft, Fraud and outright harassment! And I never wanted to hear from them again PERIOD! And I threatened to start leaving reviews of my own about Angie's List if they attempted to charge my card again and/or tried to contact me again, and/or failed to cancel my membership!!!

I did not hear back from them till today when I received a letter from "Pangaea" A credit collection service asking me to respond within 48 hours of receiving their letter. They had Angie's List claiming that I owed them $219.26! I phoned them and left them a message and I said "Angie's list Owes me 2 BILLION Dollars so what do you think about that? How on earth do you send me such a letter just because Angie's List claims I owe them? Angie's List Lied and sold me a service that I paid for but Absolutely DID NOT GET! So I not only do not owe them but they Owe me!" I told them a few other things about going to Hell and left my phone number and "Account Number".

We will see how this turns out in the long run but I find it really funny that Angie's List sales reps can pretty much promise to sell you anything and absolutely NOT Deliver and then THINK they have you locked down into some contract or cancellation fee that I NEVER Agreed to!! So I guess if they can send me to collections for any amount they figure I owe them, I can tell their collection company that they owe me 2 BILLION dollars and see if it gets me as far collection my 2 Billion from Angie's List as they will collecting from me?

Have fun sending a rep to Hawaii to take me to court Angie's List!! Oh BTW I guess they should consider what might happen if I go to my local court house and file a claim against them for failing to honor their contract or perhaps they should consider Hawaii state law that VERBAL Contracts are just as abiding as written and their verbal contract stated they would provide me with staff to design and create a review page that I WOULD APPROVE and only AFTER I approved it would it appear on the web site but this never happened so why then was I charged at all?

So when I go to my local court house and file a claim against them, I wonder if they will settle or pay for someone to come out to Hawaii and TRY to fight it. Because the judges here likely like Angie's List about as much as I do. I never really liked that Angie Hicks or whatever her name is. She is a really UGLY Looking woman and I'd rather eat some dog crap than to ever see her nasty butch hair cut on another TV ad in my life!!! But this review really is not about Angie herself. It's about this crooked Fake service!! This is not a service at all. It is a scam and it is about time the people realize they do not need Angie's List. I still get phone calls from customers every month but never One time has any single one of them come from, seen or read anything about me on Angie's List!! I think Angie and Craig should get Married. Craig's List can sell Angie's List some children and be partners in Human trafficking!! Aloha.

Angie'sList told me they could help me resolve my complaint IF I agreed to leave a positive review for this company with an A or B rating! That is IMMORAL. I could never recommend such a shady company. But Angie'sList left me zero way to communicate this terrible experience to others. They just said: Sorry, but when you agreed to complaint resolution, you agreed to leave a positive review for the company. So long story short: Do NOT trust any reviews on this site--they are probably coerced. Angie's List is a scam.

Their commercial on TV says that contractors do not pay to be on Angie's List but if you do not pay for advertising they bury you so deep on the list that no customers can find you in their search engine unless you already know who you’re looking for. We were always told that if we remain an A plus rated company we would always get an "ANGIE'S SUPER SERVICE AWARD" which we have done from the beginning. Now this year they yanked it from us not because of bad reviews "We have always made A's" but because we were graded on a curve and we lost the award due to not having enough reviews. How do we get that back you ask? Angie's said you have to spend more money, to get more customers, to get more reviews! How's that for your bottom dollar? We have to pass this expense to our customers because of Angie's greed for higher and more profits on the backs of you and us.

They are making small mom and pop companies like us who have a limited advertising budget pay lots more money to compete with larger deep pocket companies who have unlimited advertising dollars. Angie's did not start out like this but I guess Angie found it was too easy to suck us dry and I think she wants a bigger mansion. LOL. Believe me reviews can be fudged if you are dishonest. There are ways to fool them with false positive reviews. Put your boots on when looking at the reviews because you could find yourself standing in deep ** .That is something we have never done ("fudge reviews"). Keep reading Angie’s List complaints and you will see what I mean.

Meanwhile once all the money had been paid. My alternate contact went in and totally deleted me from my business. When I called AL, I was told there was nothing they could do. So pretty much they handed her my business on a silver platter. So I had all of my Information removed from the company and told them she could not pass a background check. She has a felony. I was assured all of this would be taken care of.

I built that business, I could build another. Lesson learned. I was overdrawn on my bank account couldn't figure out why. So now they have given my business to her and still using my account to pay for it!!!!!!!!!! The whole reason they let her do it is because I wasn't willing to pay for the ad, she was.

I called back the local number and again got someone in the next town. Asked for the tech of the previous day by name, was put on extended hold only to be told he's "not answering." They asked for my address which I gave and was put on another extended hold. Somebody else came on the line, still in the next town, who knew absolutely nothing about me or the situation or the reason for my call. At that point I related what happened and said I wanted to cancel the service and get a refund. What I heard was, "You'll have to call Angie's List for that." And they hung up. So I called Angie's List. I went through an operator who transferred me to the "Big Deal" line. I sat on hold for over 20 minutes of the most ghastly music imaginable.

Think Flintstones theme song and Hey hey we're the Monkeys. Finally some perky person came on the line, who would not take my request for a refund until I went through her lengthy script detailing all the issues and answering a gazillion questions. Finally she said they'd send me an email with a few questions to answer and IF they determined I wasn't lying they'd process my refund in 7-10 days. 7-10 DAYS?? You know how much interest they can make on aggregate funds in 10 days?? And it sure as shootin' didn't take them 7-10 days to take money from me for a service not yet performed! So the email came with the same exact questions I had just answered, only now I was expected to give the answers in writing. I filled out and submitted the form and got an autoresponder notice saying again 7-10 days for any refund. I contacted PayPal and opened a claim, but they said about the same thing: up to 10 days for a refund. Hey, somebody's making money here and it sure ain't me.

I just want my money back so I can find somebody to fix my stinkin' leaky faucet. This is just garbage. I canceled the service, nothing was done, Angie's List took my money and won't give it back for over a week. Something's really wrong here. Honestly, I am completely disillusioned by Angie's List and will never use them again. I don't believe they're on the level. I'm convinced that that plumbing vendor has seeded their name with false positive reviews and I don't trust any of the other reviews either after this. No company who treated someone the way I've been treated can possibly have that many good reviews. And not only that, I strongly caution anyone not to pay Angie's List upfront for any of their so-called deals. They take the money, then if anything goes wrong, they take their time about giving it back, while it sits in their bank account earning interest.

This is not only an unfair business practice, but highly unethical at the very least even if not strictly illegal. I'd have demanded my money back for the subscription too if I thought I'd get anywhere with that. But I was hassled out for one day. Decided I'll just eat the $7.99 and consider it an investment in my education. What a load of garbage. This Angie's List is not what some people make it out to be. Furthermore, they're collecting money for vendors while claiming to be objective and in effect, acting as the vendor themselves. That's a conflict of interest for sure. Yeah, I should have known better than to pay for something before receiving it, but something really stinks about this whole thing. Just had to post a warning so maybe somebody else can avoid what happened to me.

They are currently listed under a new owner and address, and the old company listed as closed, though you can't see that on Angie's List, I only see it by looking up my reviews on my account. All the bad reviews are gone and they are free to steal from other elderly widows with Angie's blessing. I'm telling everyone don't use Caring Transitions or Angie's List. They are both worse than scammers, worse than thieves, worse than liars. What they both did was criminal and I won't rest till they're out of business or preferably in jail.

What he did not state was all of the hundreds of dollars I would have to spend would be in areas I don't even work in, because the area I work in have all the contractors on Angies List filled up. I will not give my own customers Angies List review cards that would be advertising for Angies List and from what I understand some people have to pay to send in a review. As soon as our contract is up with Angies List, we will not sign up again. I don't believe customers should have to pay for Angies List when the contractors are paying too.

The day that I was to receive a payment, member had the El Paso Sheriff's office remove me from the member's property. I sued member in a lower court. The court ordered a State of Texas home inspector to go to member's home and evaluate the workmanship by us. The report came by and stated that the inspector had the construction contract in hand, viewed each item and stated in writing that the workmanship was "WELL ABOVE AVERAGE WORKMANSHIP." The court ordered member to pay me. Member did not appeal the judgment and the member did in fact pay me.. Member then posted on Angie's List a FFFFF rating stating that I did not install a concrete countertop under the gazebo. This item was not part of the contract. Member just made it up, member lied, and it goes on and on, slamming me with lies.

I call Angie's List and they told me that if I sue the member they will remove me as a service provider, and they did.... I did file suit in State Court for slander and libel for $135.000.00. The case is still pending and no court hearing, as of yet, and an injunction is also still pending. Angie's List is protected by the CDA for third party comments, but Angie's List IS NOT PROTECTED by the CDA for acting in concert with a member to harm a contractor's honest services, who has a constitutional right to sue a member who lies about a contractor. I won my case in the lower court and member stated the same claims as he did on Angie's List. Member lost and the member will lose again.

If I win in State Court, I will consider a suit in Federal Court for conspiracy and to smear my good name across the www and who willfully and knowingly with malice, harmed my business and to deprive me of my honest services. Uncharted waters is what I am good at and without a lawyer, I'm in pro se. I do have and I have always maintained an A+ rating with the true BBB. This case is pending and is for public record in the courthouse in El Paso County, Texas district clerk's office.

After entering the same email address that they just sent a message to, I received an error response saying there is no such email address on file. After trying this several times, I sent a message to their contact email address, with subject that states "Cannot Unsubscribe" but got no response. After receiving another marketing message (almost daily), I sent another message to them with subject, "Cannot Unsubscribe: Second Notice!" Still no response. After receiving the third one and trying once again to unsubscribe and could not, I decided to call the customer service number. And after being transferred and on hold for 10 minutes, I spoke with someone named Patrick **. He was a very nice person and told me that he would help me.

I later received this email: "Thank you again for your call today, Joan. Here is a receipt confirming the cancellation of your AngiesList membership. Your account will not be renewed and you can continue to use your membership until it expires on 1/30/2014. Please let us know if you have any additional questions or concerns. If you ever need our help in the future, we'd be delighted to welcome you back! Thanks again for being a member of AngiesList."

The next morning, I received another AngiesList marketing email. I sent another message, subject, "Cannot unsubscribe - Third Notice!" I suppose I'll have to spend more time than I care to in order to get this stopped. Attorney General and BBB, next stop! This does not make for a good review, AngiesList!

After the three months, I informed an Angie's List rep by phone that I wished to cancel their services. They said that they hated to see me go and that the fella who contacted me was no longer with them; however, they would honor his commitment. It has been over a year with a minimum of 5 phone calls to Angie's List representatives along with at least 4 managers, all of whom have assured me that my listing and billings would be canceled.

Angie's List continued to bill me through my Visa credit card. I have filed fraud with Bank of America 3 times and have finally had to resort to canceling a Visa card to finally stop the fraud and harassment from Angie's List referral service. I have now received a letter from collection agencies which states I owe Angie's List $200 for past services.

I have been in business for 30 years and have yet to stumble on or be conned and cheated and annoyed to this nature, which borders on criminal and fraud. How many other small business owner have suffered the same type of harassment case such as mine and are there any attorneys willing to open a class action suit against Angie's List? If so, please contact me. It not the money I am concerned with; it's the fraud which goes far beyond the measurement in money in true and honest business practices.

Angie's List contacted me today, and wanted a list of vendors that I would recommend, which I provided to them, but I did not find through Angie's List. They asked me for the reason for my cancellation, and I gave them the aforementioned reason. I told them they needed to provide services and contractors in my area, which is quite large, and recommended they create a service region based on the zip code for this particular part of the state. The customer service rep and his manager told me I didn't know what I was talking about, and that I would have to stay in the region they had in their system. I was trying to assist them, and they were flip and rude in their response.

If you do not live in a major metro area of the United States, Angie's List will do you absolutely no good. Do not sign up for it, because you'll be wasting your money. Ironic how a site who boasts it is serving the consumer, actually isn't.

Although skeptical, I agreed to advertise with them. 3 months went by without a single call resulting from Angie's List. I attempted on numerous occasions to communicate with my account manager about my concerns. It was suggested to join their "big deal program". This program is designed for them to gain 30% of on an already discounted promo service completely on their terms. This would be in addition to their monthly subscriber fees. I did not feel this would be beneficial, nor did I feel I needed to go to such extreme/costly measures to make their program work for me.

After continuing concern, my account manager stopped responding to my emails for a period of 3 weeks. It was not until I sent another email, that I was then contacted by someone claiming to be my new account manager. I was never notified of any of these changes before or after. I don't believe this to be true. After committing close to $1,000.00 monthly subscription fees (1/4 of contract), they had no more excuses for me.

After demanding to speak to a manager, I was contacted by John **. I began to explain my case once more, until I interrupted the conversation on suspicion that the conversation was being recorded. When I questioned this, he hesitated, and waived it off as "standard practice".

I continued to explain my issues and requested to be released once more from contract based on their negligence, unprofessionalism, and unsatisfaction with results. He admitted mistake, and verbally agreed to release without dues. With the understanding/assurance that something would be provided in writing stating such.

After a few more emails, he is now claiming only to have agreed to cancellation of ad, not in waiving any fees or providing written document as agreed.