Angi Reviews

After entering the same email address that they just sent a message to, I received an error response saying there is no such email address on file. After trying this several times, I sent a message to their contact email address, with subject that states "Cannot Unsubscribe" but got no response. After receiving another marketing message (almost daily), I sent another message to them with subject, "Cannot Unsubscribe: Second Notice!" Still no response. After receiving the third one and trying once again to unsubscribe and could not, I decided to call the customer service number. And after being transferred and on hold for 10 minutes, I spoke with someone named Patrick **. He was a very nice person and told me that he would help me.

I later received this email: "Thank you again for your call today, Joan. Here is a receipt confirming the cancellation of your AngiesList membership. Your account will not be renewed and you can continue to use your membership until it expires on 1/30/2014. Please let us know if you have any additional questions or concerns. If you ever need our help in the future, we'd be delighted to welcome you back! Thanks again for being a member of AngiesList."

The next morning, I received another AngiesList marketing email. I sent another message, subject, "Cannot unsubscribe - Third Notice!" I suppose I'll have to spend more time than I care to in order to get this stopped. Attorney General and BBB, next stop! This does not make for a good review, AngiesList!

After the three months, I informed an Angie's List rep by phone that I wished to cancel their services. They said that they hated to see me go and that the fella who contacted me was no longer with them; however, they would honor his commitment. It has been over a year with a minimum of 5 phone calls to Angie's List representatives along with at least 4 managers, all of whom have assured me that my listing and billings would be canceled.

Angie's List continued to bill me through my Visa credit card. I have filed fraud with Bank of America 3 times and have finally had to resort to canceling a Visa card to finally stop the fraud and harassment from Angie's List referral service. I have now received a letter from collection agencies which states I owe Angie's List $200 for past services.

I have been in business for 30 years and have yet to stumble on or be conned and cheated and annoyed to this nature, which borders on criminal and fraud. How many other small business owner have suffered the same type of harassment case such as mine and are there any attorneys willing to open a class action suit against Angie's List? If so, please contact me. It not the money I am concerned with; it's the fraud which goes far beyond the measurement in money in true and honest business practices.

Angie's List contacted me today, and wanted a list of vendors that I would recommend, which I provided to them, but I did not find through Angie's List. They asked me for the reason for my cancellation, and I gave them the aforementioned reason. I told them they needed to provide services and contractors in my area, which is quite large, and recommended they create a service region based on the zip code for this particular part of the state. The customer service rep and his manager told me I didn't know what I was talking about, and that I would have to stay in the region they had in their system. I was trying to assist them, and they were flip and rude in their response.

If you do not live in a major metro area of the United States, Angie's List will do you absolutely no good. Do not sign up for it, because you'll be wasting your money. Ironic how a site who boasts it is serving the consumer, actually isn't.

Although skeptical, I agreed to advertise with them. 3 months went by without a single call resulting from Angie's List. I attempted on numerous occasions to communicate with my account manager about my concerns. It was suggested to join their "big deal program". This program is designed for them to gain 30% of on an already discounted promo service completely on their terms. This would be in addition to their monthly subscriber fees. I did not feel this would be beneficial, nor did I feel I needed to go to such extreme/costly measures to make their program work for me.

After continuing concern, my account manager stopped responding to my emails for a period of 3 weeks. It was not until I sent another email, that I was then contacted by someone claiming to be my new account manager. I was never notified of any of these changes before or after. I don't believe this to be true. After committing close to $1,000.00 monthly subscription fees (1/4 of contract), they had no more excuses for me.

After demanding to speak to a manager, I was contacted by John **. I began to explain my case once more, until I interrupted the conversation on suspicion that the conversation was being recorded. When I questioned this, he hesitated, and waived it off as "standard practice".

I continued to explain my issues and requested to be released once more from contract based on their negligence, unprofessionalism, and unsatisfaction with results. He admitted mistake, and verbally agreed to release without dues. With the understanding/assurance that something would be provided in writing stating such.

After a few more emails, he is now claiming only to have agreed to cancellation of ad, not in waiving any fees or providing written document as agreed.