Consumer Complaints and Reviews
The company I work for was notified by a client that we had a review with an "F" grade on Angie's List. I went to the site and saw that it was posted the exact day that a disgruntled former employee left the company. He also mentioned information that would have never been mentioned by a client because it is, in fact, false information. We never serviced him at all.
I contacted Angie's list numerous times and got the runaround. They said that I'd have to provide this former employee's employment information in order for us to prove that it was him. Funny stuff. We then asked them to just remove the entire listing of our company as we had never listed ourselves anyway, and they did it without our permission, but they refuse to remove it. After reading all these complaints on this site with similar situations and all the false reviews... it sounds to me like someone should initiate a class action lawsuit. It's about time something is done about this bogus company that is ruining business for so many.
I'm writing this to warn you against making the same mistake I did. Since joining I tried using their referrals for numerous jobs around my home with no success. What I've found was referrals to overpriced services from contractors were consistent no matter what I was looking for. This is fine and it's my right to decline and continue searching elsewhere but since joining I've received solicitations by phone twice and by email daily, both NOT what I signed up for! Do yourself a favor and do not make the same mistake I did by actually paying them to become a nuisance to me. Their emails; they've stooped so low as to send emails occasionally with an alert type subject Account needs attention. Pathetic.
I purchased landscaping 3D design through Angie's List online. The local landscaping contractor contacted me, and I made an appointment with them. A guy showed up and spent 3 minutes on my lot, then left. The company asked if I was interested in hiring them to do the landscaping job. I told them that I had to see their design first. They never gave me the design I paid. I emailed them and called them so many times asking them to email me the design if they didn't have time to come.
Eventually, I called Angie's List. Told them what happened. They said they would help me to get my money back, but I never received refund so I called Angie's list again, and found out that they closed my case without refunding me. I kept calling and I paid for service in September 2016. Now I have not received service and would not receive refund. Over all, this company is not honest and is not reliable. The contractor they assigned to you would only care about money. Stay away from Angie's List no matter how good their deals sound.
Sneaky practices by Angie's List. I sent them a payment by mail through Bill pay but they sent back the check and tried to bill my credit card instead. Causing me to pay more interest instead of taking my bill pay check. The bank has not giving me back the credit money until I prove where Angie's List made a mistake... They say that it was my fault when the whole thing is their fault and are demanding payment. I am out 119.76 and they want me to pay them 119.76. ALL THEY HAD TO DO IS TAKE THE BILL PAY CHECK IN THE FIRST PLACE. DISGUSTED!!!
I was a member of AngiesList since 2014. I was not using the service so I therefore called consumer service to cancel my membership on October 15, 2015. However, on April 23, 2016 I discovered my service was not cancelled as requested. I was unaware that I was being charged $29 monthly for the past 6 months. I contacted AngiesList consumer service for an explanation, I told they never received a cancellation request. Then he proceeded to try to sell me a more expensive package (GOLD PACKAGE). I had interrupt the gentleman several times to get him to RE-cancel my service and a refund. I will only be refunded $29 in 2 weeks.
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This is a complete joke. My business signed up to get more service leads and 3 months go by and not a single lead. Paid $300 to join and another $300 a month for 3 months and still ZERO leads. I canceled and they go on to tell me I have a 12 month agreement. I was never told I had a 12 month agreement. And even if there was an agreement I received ZERO leads. So I cancel and they go on to tell me I will be charged $1000 to cancel. And they charged me. So now I will be fighting this company to the end. Worthless-don't buy into the bs business owners. It's a scam. No wonder they make 83 million in revenue a year.
By chance I found a negative review from a person I never did any work for or bid any project from. I contacted Angie's List and they tell me that because their client won't respond back to them they have to leave it up. I now wonder if even their positive reviews are trustworthy. I have been in business since 1985 and have had only happy clients.
I have been an Angie's List member for years. A couple of years ago, I had tremendous problems with them when I purchased their gold membership which was supposed to come with a rebate on the purchase and use of one of their deals. I ended up calling at least 10 times about the rebate and emailing proof several times and it took many many months and way too much effort and follow up to actually get the deal. I was told that was a one time issue with them but from talking with others about Angie's List, it seems to be standard operating procedure. I don't know if they figure by making it so difficult to obtain and making it take so long, maybe the customer would just give up and they could keep all of the funds that were promised. It seems short sighted though because Angie's List also had to pay their employees for all of that time on the phone.
A couple of years ago, I hired a contractor who did a great job. I reviewed his company on Angie's List and hired him for several more jobs. (The contractor pays attention to detail, provides high quality work and a reasonable price. That is tough to find). He told me recently about a problem he was having with Angie's List charging him for advertising without his consent (it was a LOT IMO for his receiving basically nothing) and giving him the run around when he tried to call about it.
I am an attorney so I decided to help him with the issue. Within a couple of days, Angie's List removed my positive review of his company and claimed that there is a conflict of interest. It is not a big deal to either the contractor or myself but I think this shows what kind of company they are. Very spoil sport. How would they search me, as his attorney, and decide to have an issue about the review!?
Someone spent quite a bit of time on that and I wish they would have spent the time taking care of my contractor's issue instead. They don't care that I am representing a client well more than a year after I reviewed him. It seems to me that they are out to punish him any way they can for complaining. Now, if only their "investigation" into their charging him for advertising not provided as agreed would only move as quickly we would not be in this situation. They take MONTHS to review a matter. It also seems that employee turn over is so high, as soon as one "account manager" reviews the matter and is prepared to discuss it, he either quits or is fired and a new "account manager" says he knows nothing about what the last one did.
Logged onto Angie's List website to look up our account and noticed three "F" reviews of my company from people that we have NEVER serviced. Sent an email to AL to make them aware of this and remove these ratings and I have heard nothing from them and ratings still remain!!! We have been in business over 20 years and we are in excellent standing with the City of Springfield's Building Inspectors Office and an A+ Rating with the Better Business Bureau. Angie's List doesn't even try to make sure reports are accurate!!! This is fraudulent reporting!!!
Purchased an Angie's List "big deal" coupon with cc, no work done whatsoever, now they refuse to refund without "review" taking weeks or months or who knows, years. Paperwork and ad said refund readily available. NEVER PAY AHEAD. When will I Iearn? Will never trust Angie's List again. Apparently they have not learned that a loss of trust is irreparable.
Green Effect Land & Tree - Very reliable, dependable and trustworthy company. Very nice young men. I live in a senior park with our trailers very close. This company took down an 80 foot Pine tree and was very careful and concern not to damage my neighbors homes. I highly recommend this company. Very fair price also! Thank you!
Received one of many calls from AL two days ago and decided to pick up the line. A review was posted with false information at the end of January. Some information in the review was true however this was from 12 years ago but AL allowed the posting to show it from 2016. I brought this to the attention of the AL representative and he told me he did not see this review and that we have an "A" rating. I disagreed with him and told him that from the contractor site it shows a "B" rating and from a consumer site it shows a "C" rating. He still disagreed and I just checked again today, both still show the review and the same grades of B and C. I have the review and response I sent printed along with the judgment document in the case to verify this posting. The rep was even told that PA HIC only requires me to report and judgments less than 10 years old.
I did post a response to the review but it stills shows as "STATUS PENDING" since the review includes AL not verifying what is posted in their reviews. I only have an account because someone did a review and it allows me to monitor any postings. I never have and will not advertise with AL. This experience proves the scam that AL is running just to make money. Fellow contractors, you do not need these types of advertising websites, Google Adwords (money well spent) and word of mouth works just fine. If we contractors don't patronize AL and the others they will cease to exist.
I get a phone call and am given a lot of small talk, I have been called many times; and they want my business. But won't give me a price... But I FINALLY AM TOLD I WILL HAVE TO PAY FOR EVERY CATEGORY; and it will be very expensive to be in more than 3 or 4 areas. Hours on the phone and I start to understand they are reading off of a list as to what to say if I SAY something that is on their list. I was never given a price... And came here to make a complaint. Hours to this ** I was told there was never anyone else that left a referral and my customers say they have gone on to the site and left a referral. Now I hate this company... Never going to get any of my money.
My experience with Angie's List started out fine except for the clunky, very user-UNfriendly website which has never been updated for many, many years. Then I wrote one bad review out of a half dozen good ones and what happens? They call him to verify business and he somehow made them not post it!!! I called and over a few months of "Sorry, we are trying to update the manner in which we post."
They finally posted it with a "Warning" at the bottom that this contractor refuses to be on Angie's List and such action is suspect. HOWEVER, they made it so that you could not find his business on a normal search of contractors in the area. You would have to spell out the full name of the business (including LLC, PA, Inc., etc.) or it would never come up. AND a grade did not show at all making you think there were no reviews unless you actually then clicked on it!! You had to go through all those steps to find the hidden review.
I called for another month to see if they could fix that and they always said, "Sir, I see the review." Then I would make them go through the process of a consumer like me to search and they would say, "Oh, I see, sorry we are updating the way we will post reviews soon." But they never do that, obviously. A totally dishonest operation in my experience. They hide or delete bad reviews on request.
After many years of having a $15 Angie's List membership, today my auto renewal was billed at $44! I received no advance notice of this huge price increase. When I contacted Angie's List 'member care,' I was never given an explanation as to when the prices changed or why I was not informed. After some back and forth, I was told that there is a membership similar to my former membership level that is $24.99. I told them to give me that level and refund the difference. I was then told that the person I was dealing with could not refund the difference, but that someone would be in touch in 1 to 2 business days. Ridiculous! The whole thing has left a bad taste in my mouth.
I had been advertising with Angie's List since 2009 to about October 2016 with my AC company. For the first few years we did really well with them, but as they saturated the market in South Florida with sub par HVAC contractors, even unlicensed ones, it became washed out, but that is not why I am upset. For the last 8-12 months we were struggling with them to fix our incorrect grade of a B when it was suppose to be an A, let's all face it. If you are a B rated anything on any online platform, you might as well not be there at all. They admitted to the grade being incorrect in multiple areas of their website, for many months, due to a website platform change.
I had explained to them that "you are portraying my company as a B rated company when it is an A, and I am losing a lot of money because of it" and I refused to pay my advertising money to them until they fixed the issue. To this day they haven't fixed it, and they have put a disclaimer on my account saying that my company does not portray what an Angie's List company requires to be on AL therefore we can no longer advertise with them unless we pay. I was even willing to partial pay for those last 4 months in contract for the incorrect grade, but they left me with no choice but to sue them. They should not be able to knowingly have our incorrect grade and expect payment, they did not hold up to their end of the contract. ADVERTISERS IN SOUTH FLORIDA-STAY FAR AWAY IF YOU ARE THINKING OF JOINING ANGIE'S LIST-BEWARE.
Angie's List is not a reputable guide to "the best" and highest rated business services. We are so confused as to why these ratings are "great" when 2 out of the 3 businesses we hired were not what their ratings showed. A painting contractor had rave reviews but he reeked of alcohol the day he started the job, he sent different painters everyday, no one seemed to know what the other was doing. Another guy we hired to pressure-wash our house did a horrible job and didn't complete what was agreed to. He asked us to give him a good review because he needed the work. He mostly wanted to sit around and talk more than work. We completely lost faith in Angie's List and stopped using their recommendations.
Angies allows fraudulent reviews & does not verify consumer posts. No doubt, Angies will be out of business soon enough!! They collect money from contractors and boost contractor ratings based on a "Pay-to-Play" method. When we paid to advertise, they screened reviews by clients about us to ensure accuracy. When we got only a few leads which were worthless, we stopped advertising. Then Angies stopped ensuring reviews about us were fair... they allowed fraudulent reviews to be posted about our business. Not fair! Not right! Cannot wait to watch Angies go bankrupt!
After purchasing a lawn care deal that I received an email on from Angie's List, I waited two weeks to be contacted by the lawn service. I then called the owner and he informs me he no longer deals with Angie's List due to the 40% service fee they charge. While I don't blame the owner for not wanting to pay a fee, I feel they should have at least contacted me. And as for Angie's List, they charged my credit card for the $99.00, so I guess now I have to get my money back from them. I will NEVER do business with Angie's List again. I no longer give second chances! I should have known better.
In August of 2013 through Angie's List I obtained a contractor to power wash my deck & replace and/or screw in all the screws. I paid Angie's List immediately, their contractor called and set up a date. They showed up on the date and power wash my deck. It was raining, they said due to the weather they will return to finish the job at a later date. It has been over three years, I contact Angie's List every year to complain that the job was never finished. Every year Angie's List replies that since their contractor started the work, I must give them the opportunity to finish.
Over the past two years I've asked them how long must I wait for them to finish before Angie's List will honor a refund? According to Angie's List, apparently this is open-ended and have until I either sell my house or die to finish the work. Angie's List obviously took my money and ran. They want nothing to do with time-consuming complaints indoor fixing any wrongdoing. For this I am for anyone not to use Angie's List for any work, and or services.
I first joined Angie's List about 5 months ago. As a new HVAC (air conditioning) company I wanted to get across to the sales rep. I have a good client base, but I would like an advertising company that could increase my service calls by 3 to 5 calls a week. Since I only have 2 workers I couldn't handle the volume. The rep then said 3 to 5 calls wouldn't be a problem at all in such a busy service area. It's been 5 months without a single call. I asked my account manager how the sales rep fraudulently led me to believe a paid advertising contract would give my company more calls, but still no feedback.
Angie's List is a farce. They do not vet their contractors that they promote on their website. I hired a fraudulent contractor who promotes himself on Angie's List. I would never consult Angie's List again when hiring a contractor. Their website cannot be trusted. I even called and told them about the fraudulent contractor and they did nothing to remove them or even cared about the stress and trauma my family went through.
We needed home services. I signed on with Angie's List. As I always do, I then checked a well-reviewed company with the licensing board in our state. The company's license had been cancelled. There were a number of serious issues, including substandard work and some involving money. I brought this to Angie's List's attention. Nothing happened. We subsequently received several Angie's List "special offers" for this company's services. I contacted Angie's List again; again, nothing changed. Then I wrote an Angie's List review of the company, giving it an "F" rating for this reason. I submitted the review twice. It never appeared.
After a few more identical "special offers" from the company, I contacted Angie's List by chat. The agent told me that the company's owner had told them that he now had a valid license. I checked it with the state licensing board. Both companies are owned by the same individual with the same contact information. However, the company's names (and license numbers) are totally different. The owner may want to continue to use the old name simply for its "good reviews" or because it would cost him to advertise under the new name. However, to me this is deceptive and perhaps illegal. However, I have not been personally harmed by this company, so I am limiting my "complaint" to spreading my experience via this forum.
I am the owner of a small business, Greater Mass Home Improvement, LLC; I would like to share with you my frustration with the popular marketing company Angie's List. I am extremely disappointed with Angie's List, instead helping me to grow my business, this company is putting me out of business. August 2016 I checked out the Angie's List website. I reached out to them to find out how to advertise my business. I spoke with a sales representative and a client success manager several times on how they would market my business, but it wasn't until several calls later did I learn the actual cost. I was reluctant; the sales representative was persistent, even the client success manager joined back in on the conversations. After much back and forth banter the Angie's List sales representative convinced me that there was plenty of work and very little risk involved, assuring me there is more work than contractors.
They topped it off assuring me a client success manager would work with me. The cost was steep but per both the sales representative and the client success manager this amount would easily be returned to me plus more. So, I signed up for two categories of advertisements at $1,500 per month a whopping $18,000 for 1 year. Since signing up, I feel Angie's List has not lived up to their end of this bargain. To date, I've had several customer calls, emails and text to which I respond immediately, then quickly follow-up with project assessment visits and estimates. But disappointingly, I've only secured four customer contracts amounting to $7600 minus materials.
After struggling to pay three month, I reached out to my client success manager. She explains how she can help by connecting me with a special advertising group within Angie's List. They call it Big Deals. This special marketing tool will send out deal offers in behalf of my company (with deadlines) at a reduced rate, to entice any client to purchase a great deal, securing you a job. The kicker is, once the deal is locked in with the client, your company pays them a percentage of what you make on each job through the Big Deal offer. It's a double payout for Angie's List at the expense of my company. I was stunned by this. I voiced my frustration with the offer and their business practices in writing (email) but got no response by email or phone.
This is so sad. When I began with Angie's back in 2007. I didn't even know what it was all about. A client had given me a "review" on tile flooring. I am an Interior Designer. I can't remembered when but I think it was 2010 I decided to get curious about their platform. I started seeing commercials and I thought the fact that the business wasn't paying for placement and phony reviews because it was strictly driven by consumers was the best part of all! Honesty is so hard to come by. My first year with them was amazing. I received lots of traffic and I ended up setting up a "Big Deal". I gave the client 2 hours of consultation and it would lead to getting a project. It ended up be a 75/25 mix. Clients were more interested in getting as much out of me for the $99 than actually needing me to do the project.
Angie's kept all the money. Then they approached me for annual advertising and a better "placement" and more exposure in several area of surrounding Los Angeles areas. I advertised but I didn't really think it got me much more than nothing did. I was very skeptical and didn't want to sign up in 2014 but the sales pitch was great! Now Angie's is going to the FREE clients with Snapfix!! all the client need do is take a photo, submit it to Angie's and they would match them with my service!! $2000 later and not much traffic, low and behold... Snapfix is replaced with Lead Feed and I must pay for every "job fit" they give me. I had just signed up with HomeAdvisor, realized in 3 days what a scam that was, got out of Homeadvisor quick and hit the ceiling with Angie's!
They promised me all kinds of help instead but then here came a renewal again! Business had gotten good again, I had the money, they gave me another county and I was remembering the good ol days when she was doing her business for all the right reasons! Now I gotten even less. One of the come-ons was that if you were a paid advertiser, you come run ads to members for a discounted percentage. The first percentage was 3% of the advertised deal would be kept by Angie's. Then it went to 5% on Labor, 10% on Product and 15% for Consulting or Planning of a project. I found out today that it is now 25%-50% for the consulting!!! Absolutely insane!!! I guess it's time to bolt, such a shame that greed got the better of this company...
Was talked into using Angie's List to promote our landscaping and house cleaning services. They ended up charging us $122/mo. We got a few small orders, which they take a commission on. Basically we lost big time trying to work with them. You cannot complain or reach anyone to discuss your account, other than a salesman. No one in management will talk to you, and you can't get a name. It appears that they have oversold their services, meaning they have too many vendors as opposed to members looking for service. So maybe a few vendors are getting orders from Angie's List, but most are being over charged and receiving few if any orders. Plus it is aggravating to only be allowed to speak with salesmen who have the same tired old line, "you need more reviews", "try a Big Deal". THIS IS A COMPANY TO AVOID IF YOU WANT TO GROW YOUR BUSINESS.
If you own a business who is hounded by Angie's List every other day to pay for advertising and choose not to do so, your company will still be a part of her local list, but the reviews disappear or only some show up. Most consumers would rather do business with a company that had many positive reviews. Angie's List takes that right away from you because of their greed. Also, I was on autopay membership. The credit card on file had expired in July of 2016. Instead of contacting me to update, like every other business does, they find a way around the proper way to do business. Lo and behold, in December, I get a notice from Angie's List that they renewed my yearly membership with a credit card that I had never given them, nor did they have authorization to use.
I investigated thoroughly to find out how they were able to do this and found out that 5 years ago, I had a one time membership (via a Groupon) to Angie's List that was paid through PayPal (with another credit card). AL contacted PayPal and had them put through the charge on an account from 2012. I demanded that they credit my account and they did so, but buyer beware. They are sneaky and deceptive and now that there's HomeAdvisor, no one has to pay to keep Angie living the good life.
AngiesList is frustrating as heck. They had technical issues with their website, that literally took over a year to resolve. Reviews on my business had random coding text. When a reviewer searches for a specific business type, they present a list of business in no helpful order that is relevant to the searcher. My business information was dated and listed that I offer services that I had not offered for months. I contacted Angie's multiple times by email, and phone, to state that we no longer offer such services and it took over eighteen months for them to edit our business information. All the while, we received requests for services we do not offer. If you need to edit your business services on Yelp or Google, you can do it in three minutes... and those are free review sites.
This is most unethical and immoral company out there. I wanted to search for some handymen in the region last December, so I logged in once and searched - they never told me but somehow "signed me up" for a monthly renewal of my account for $9.99. To my fault, I didn't check my credit card statements and when I checked, I found they had fleeced $10.00 every month without my consent. Is there any lawyer out here interested in filing a class action case against this crooked business?
I used to advertise with Angie's many years ago but cancelled after poor returns on my advertising investment. They kept me on some of their lists because of good reviews. They kept trying to get me to advertise over the years but I never bit. Then one day I got a letter from them stating I had to fill out these forms and sign and return them or they would put my company in their monthly mailing and put us on their site listed as their Penalty Box. I was told I could dispute it but it would not be taken down. I have threatened them with a lawsuit if they tarnish my company name. The customer gave us a time period of 3 days to reinstall a chimney cap that was installed over a year ago and blew off in the wind. The customer didn't want to wait till the weekend as we were extremely busy and hired someone else then demanded money back or said she was gonna leave a bad report on Angie's. I had no chance for rebuttal.
AngiesList.com Company Profile
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- 1030 E. Washington St.
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- United States