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AngiesList.com
AngiesList.com
Overall Satisfaction Rating
1.17/5
  • 5 stars
    2
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    0
  • 3 stars
    0
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    2
  • 1 stars
    69
Based on 73 ratings submitted in the last yearSHOW RATING DISTRIBUTION

AngiesList.com

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Last updated: April 20, 2018

400 AngiesList.com Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 20, 2018

I am a manager for a custom cabinetry and construction business. One of our potential clients informed us we had a negative review on Angie'sList. We pulled up the review and it mentioned the name of two "employees" we had never even heard of and how the work was awful and they "took advantage of a widow". The scathing review had been up there over a year. I called Angie'sList and the person I spoke to was arrogant and rude. I asked him don't they contact the business before they put up damaging reviews. His response was "I hardly think one bad review would be damaging". Well, it was the only review so, yes, it is damaging. He then went on to say they only confirm the reviews if you ask them to. Unbelievable! I think that is their way of forcing you to join and advertise with them. People, please call the BBB if you have a complaint.

They will contact the business to let them know there is a problem and give the chance to dispute a complaint and will list their findings. Angie'sList is a hack site where a competitor can write and make up anything they want to and the other business will never have any idea unless someone tells them. This review was totally fraudulent and given by someone we had never done business with. The Better Business Bureau has been around for many, many years and is a very reputable organization. Angie'sList will do and say anything for a buck. The "referrals" they give you are from companies that pay them to promote their business. I cannot believe this site has not been sued for libel... but then again maybe they have. If you want an accurate review contact the Better Business Bureau.

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Verified Reviewer
Original review: April 20, 2018

I am the top service provider for my industry, in my city. I have earned numerous super service awards and was even invited to Las Vegas for a party! The reason for this review is because while at the party a representative from Angie's List announced that they sold out to HomeAdvisor. I recently signed a contract with them and now I can't get out! The service is horrible!

My representative "Molly **" has done nothing but cause us more problems. She will not return my calls and has put a red flag on my company's profile so I can't get any more clients from this lead source. They have threatened to put another red flag on my profile if I do not keep paying them money! She is causing my company to go out of business and taking food from my family and employees! I really do not know how she sleeps at night! I wouldn't recommend my worst enemy to use any provider from them or HomeAdvisor for that matter, they are the same company! Stand clear and try Yelp.

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Verified Reviewer
Original review: April 17, 2018

I needed a plumber and decided to use Angie's List. I wanted to find plumbers in my area, read reviews, and contact the plumbers I was interested in. I went through the Angie's List set of questions for the area I needed the plumber. Angie's List asked if I wanted to be contacted by plumbers and I marked NO. Within two minutes of submitting my request to find a plumber, I started getting phone calls from plumbing companies. This lasted for days and with one plumbing company that called regularly, it lasted for weeks. I did not want companies calling me and even though I marked no, Angie's List sent out my contact details and companies contacted me. I will never use Angie's List again because I want to decide who I want to reach out to.

3 people found this review helpful
Verified Reviewer
Original review: April 13, 2018

They put you on auto renew and won't stop trying to charge your card. You can't even call them with a regular membership. I'm having trouble logging in and can't do anything to cancel without logging in. AngiesList.com are hypocrites and judge other companies when they are the worst.

5 people found this review helpful
Verified Reviewer
Original review: April 11, 2018

Contractor serving his area for 40 years. Signed up with Angie's List to get my name out there close to two years ago. Not a single phone call or lead from the service. Recently lost a job of high value due to a bad review posted on my profile. A review Angie's List never notified me on or can verify. I have been in business for 40+ years never had a bad review in Better Business Bureau and if there was an issue I was contacted. I contacted Angie's List about these fraudulent reviews they took one down and refused to take the other one down due to the inability on their end to contact the user.

So an un-verified un-answered review stays on my account. A review that happened around the same time I started the account and wasn't made aware of until I recently lost work because of it. I do not want any part of this company after the research I have done on said company and they refuse to remove me from their service. Very disappointing customer service and company. Contractors beware. Anyone at any time can add a bad review with no consequences.

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2 people found this review helpful
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Verified Reviewer
Original review: April 10, 2018

I do not wish to be a member of Angie's List. I did not subscribe to Angie's List. But Angie's List has put a charge of 9.99 on my credit card on 04/03. I want it removed (refunded) but I can't find a way to contact the company. The automated phone instructions they give are bogus. Can you help me solve this problem?

2 people found this review helpful
Verified Reviewer
Original review: April 7, 2018

I stopped using Angie's List when there was an issue with a contractor. They told me I was not at that level of support with their company and I would have to pay more. I told them to cancel my account. That was like 2 years ago. I noticed on my 2017 statements when doing my taxes that Angie's List is still debiting my account for basic viewing services. Aren't these FREE? Why hadn't my account been canceled as I requested two years ago! How soon will I be getting my refund for all charges up to present that I was erroneously debited.

Called customer service and entered my number and got a message that I do not have the level of support for assistance! I got ripped off by one contractor on (Angie's List) who kept buying materials, returning them to Home Depot then providing me with receipts for sale. No bueno. That is when I decided to stop using Angie's List. Next conversation I will be having is with the Better Business Bureau!

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2 people found this review helpful
Verified Reviewer
Original review: April 4, 2018

They are demanding that I provide all of my personal information before providing anything. I am unwilling to do this because I do not want my phone and email to blow up with contractors attempting to contact me. They state that the information is free, but all of my information is of value and therefore it is not free. I can't get the information that I am seeking from that source.

6 people found this review helpful
Verified Reviewer
Original review: March 28, 2018

I hired a person to do a home inspection of a house I wanted to buy. He did an outstanding job, his company asked me to please give them a review of the work done. The email asked me to please give a review on HomeAdvisor and Angie's List (they are listed on both), given that I was very happy with services provided I felt very strongly about wanting to pass on a GOOD review. That all went downhill as soon as I did a review on Angie’s list. I signed up for their free service (required to submit a review), did my review, and then received a response stating that they could not verify that I was a real person and not an internet bot and therefore could not post my review.

They requested that I provide them with all my past address, phone numbers, email addresses and any other names I may have gone by. With a final sentence that read “Don't worry, we won't sell your information or share it with our members. However, any name or address given will be available to companies you review”. I replied that I would not do that and why. I then got another response that stated the same thing as the first one did. I called them to explain that this company deserved the review I gave and to not punish them because I would not divulge personal information. Was told that they have their process and if I could not be verified then there was nothing they could do.

I called (a live person), talked to a live person (employee) and was told that they cannot verify I am a real person and therefore could NOT use my review. I have not been insulted like this before trying to give a good review. If this is how they treat consumers trying to do a good thing I can only imagine how I would be treated if I had used them to find this company and had an issue. To sum it up, they want both contractors' advertisement money, the consumers' money (for better listings with their paid service) and the consumers' personal info so they can use it to get more money. I will never deal with them again.

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11 people found this review helpful
Verified Reviewer
Original review: March 26, 2018

Since HomeAdvisor's purchase of Angie's List a behind the scenes scam has emerged. My leads from Angie's List is being pushed over to HomeAdvisor providers. I have tested this many times (5). Attempted to contact Angie's List about this, run around to say the least. Contacted Lawyer now.

9 people found this review helpful
Verified Reviewer
Original review: March 19, 2018

It has been only close to 2 weeks and I am VERY DISSATISFIED! With the advertising of my business, nobody who has acquired my services through Facebook NOT Angie's List wants to review through that company!!! Because they are asked to sign up and they don't want to... I was never told that customers had to sign up and now??? I am screwed with a contract of 1 year when that wasn't even explained to me!!! The sales rep Michael ** from originations dept. never said it would be 1 year. When I submitted a complaint and a cancellation request! They said I would be charged 35% of the entire year for breaking a contract!!! Because I was asked if I wanted to pay for 1 month or the entire year, my answer was a month and I would try it out!!! NOOOOOO!!!! That wasn't why they asked that, it was because they were locking me up with an entire damn year!!!

It hasn't been even 2 weeks and I cannot cancel without penalties!!! THEY ARE CROOKS!!! I have 2 reviews from outside business not even Angie's List so that alone is a scam to customers!!! Because they are lying to them. "BUSINESS WASN'T DONE THROUGH ANGIE'S LIST!!!" My business is more through Facebook and NOW I REGRET signing up with Angie's List!!! I have tried to look what I can do, if anyone has a way to help? I WILL APPRECIATE IT!!! I am not satisfied and I am not getting any leads so far... I know it's been only close to 2 weeks but when you get lied to? You don't want to deal with a business like Angie's List!!!! I will keep searching a way to cancel!!!

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15 people found this review helpful
Verified Reviewer
Original review: March 19, 2018

We had a painter, who contracted an exterior painting, deck painting and some woodwork with an A listed superior performance awarded company on Angie’s List. Billy and Cindy’s Painting was the company. Long story short, they walked off the job with $2,900.00 and only a third finished. Angie’s List contacted me to see if I wanted to use Angie’s List complaint resolution... After providing AL with tons of photos and texts which definitively shows the shoddy and unfinished job they did, they told me that the company responded by saying they weren’t going to do anything for me, no refund no completed job. Angie’s List said they were very sorry for me but they don’t punish or delist companies. I found out today that the company pays Angie’s List for advertising and maintaining their spot on Angie’s List. Angie’s List is just an avenue for companies to scam and swindle consumers.

11 people found this review helpful
Verified Reviewer
Original review: March 19, 2018

When it comes to a lead-generation program, Angie's List is the most expensive. There aren't any benefits to listing with Angie's List. They say that you have to get 5 reviews a month to stay in a top three or four companies listed per city. They have the big deals that really are not a deal for you. But it is a deal for the customer. They take another 40% or so off the top of your earnings. On top of the $2,000 or so that you're paying to list for the year's contract, that woman is taken your earnings and putting it in her pocketbook. That was the biggest business decision mistake I've ever made. HomeAdvisor at least charge only a fraction of the amount of the money. You get to go out and do jobs and get what you're worth if you win the bid. Even in some cases you get leads for free. HomeAdvisor would be the better choice.

I canceled with only 3 months left on my contract with Angie's List. I had to pay a 35% cancellation fee which is still huge. At least I won't have to pay that huge fee for that remaining months with Angie's List. They also have other ways to where they want to get your money. They send you out the so-called honor roll opportunity for $288. Come on woman, haven't you got enough money from all of those companies that are listed with you? Angie needs to change Angie's List name to Angies scamlist! I will kick myself in the behind over this. I have to ask what the world was I thinking. If you do not want to hurt your business do not sign up with Angie's List!

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5 people found this review helpful
Verified Reviewer
Original review: March 6, 2018

We have had our business on AngiesList.com for many years, the first many years we loved it, they actually saved us. We had so many leads and sold almost 95% of them. We did everything they told us to do, we have over 150 leads, we joined everything on there, marketplace, big deals, had 2 or 3 advertising agreements, etc. It was a designated job for someone in our office to stay on top of, because we were doing very well. Well about 2 or more years ago, our phones stopped ring with AngiesList customers and our emails for AngiesList stopped as well. We actually continued with them and kept trying, because of the business they had supplied us in years past, but I have decided today that we will not renew our AngiesList, especially after reading all of the other business owner reviews. I for sure know that it is not the same and we have a lack of trust. I might as well take my money and throw it out the window! So long AngiesList!

17 people found this review helpful
Verified Reviewer
Original review: March 4, 2018

We needed a painter to update our home. We have a high hallway, and some high ceilings. We contacted Fred ** to paint. He was a joy to have in our home, and an excellent painter! We could not have been more pleased with him. I would recommend him to anyone who needs an excellent painter.

3 people found this review helpful
Verified Reviewer
Original review: Feb. 28, 2018

Angie's List sold me a $699 'Deal' to a fraudulent painting company to have 3 painters work at my house. When I tried to contact this company to use the deal, they never got back to me. I requested Angie's List to refund my $699, and I was told I had to work it out with the fraudulent company that had disappeared. Obviously that wasn't a path, so I tried to get my refund. I contacted Angie's List over 20 times in an effort to speak to someone, and was only sent emails that said it was not their problem to help me, despite the fact that my credit card has a $699 to Angie's List. Angie's List is supposed to be a firm to protect people from fraudulent companies, and not only do they represent them, they broker the robbery!

21 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 26, 2018

My company signed up with Angie's List thinking we would get jobs from it as we did with Home Advisor. Big joke! In the same time frame we were with Angie's List and got 0 job leads or calls from Angie's List, we received 30+ jobs from HomeAdvisor. We paid money to be listed in the top 3-4 contractors that would be listed for our area. I made several anonymous accounts on Angie's List as a customer to look for my company's scope of work for my area and my company NEVER appeared in the list!!! I am furious. I think Angie's List is a big scam!

15 people found this review helpful
Verified Reviewer
Original review: Feb. 26, 2018

They sale you advertising for your business. In my case it was $167.67 per month. Total cost per year is $2012.04. They do it by zip code. I asked for certain zip codes in my local area. They said I could not handle the amount of zip codes I wanted and would only give me 3. They said I could add more zip code later if needed. This was a lie since they charge you for more zip codes. I got 3 calls from Angie's list customers in the last 7 months of being on their list. Was only able to get 1 of the customers. I have the highest reviews you can get on Angie's List and Thumbtack that you can get. Total revenue from Angie's List 3 customers in 7 months listed is less than the cost of the service. At this point I am losing money and will never use them again. They have a very bad rating by business customers. Do not use Angie's List. It will cost you more than the money you make from the customers.

13 people found this review helpful
Verified Reviewer
Original review: Feb. 20, 2018

I am a contractor that has used Angie’s List for approx the last 10 years, I’ve won the super service awards in every category I could compete in, have almost a 100 A ratings, and I’ve seen Angie’s List go from a great service for contractors and customers to a joke. I’m now using another service called Thumbtack which is phenomenal! I give Angie’s List and the VERY disorganized sales-driven staff who have no idea what direction the company even offers, 2 years top before they are gone altogether. Look at these numbers of total reviews! Something very wrong and it is not the quality they once were, what a joke! To anyone considering go to Thumbtack or any other service.

15 people found this review helpful
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Verified Reviewer
Original review: Feb. 16, 2018

Angie's List promised all these leads when it turns out they are selling all their leads to HomeAdvisor first which owns Angie's List. We were told they would call 5 of our customers for initial set up reviews and they only called two. So to this point 5 weeks later and 500 dollars later we have not received one call or lead. Angie's List already had a class action suit for similar issues.

10 people found this review helpful
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Verified Reviewer
Original review: Feb. 15, 2018

THEY DO NOT DESERVE A STAR!! I have never been so disappointed in the LACK OF SERVICE that Angie's List provides. This comes on the heels of them offering previous service for free and now they want me to pay for correcting bad information given by their reps. What happened? I was able to previously call in and they would work with me to correct mistakes on their website. Now, because I do not have a "contract", they will not even speak to me!!!! No notice, no nothing. Just a recording that says I have to pay to speak to someone to correct a mistake on their website!!! Not doing it! But am definitely doing this. Pulling all our information from them, will tell everyone I know not to call/use them!! And will share this with anyone who will listen...

10 people found this review helpful
Verified Reviewer
Original review: Feb. 14, 2018

I looked up some contractors on Angie's List, and now am getting calls from people I have not reached out to. I did not enter my phone number, but the callers say they got my phone number and address from Angie's List. STAY AWAY from Angie's List if you value your privacy!

14 people found this review helpful
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Verified Reviewer
Original review: Feb. 8, 2018

I entered a contract and was told that I could still do paper pay. This was a lie. They have continued to enter my account even after I reminded them of the paper pay commitment by Dustin. The paid advertisement had multiple issues and communicated over 10 times on this and paper bill. I have been lied to stolen from and my contract breached... complete runaround and waste of money... I never received one call for work and have communicated that I could tell my ad was being block or not working. AngiesList never fixed or took care of issue. They just lie and canceled my contract after being paid.

7 people found this review helpful
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Verified Reviewer
Original review: Feb. 2, 2018

I joined Angie's List when it was a free service but they started offering all of the services I originally agreed to for free and auto renewed my membership based on entirely new terms without notification. I am an attorney and was astonished by their deceptive practices. Have others been deceived in the same way? If so please contact me, I'm investigating filing a complaint.

22 people found this review helpful
Verified Reviewer
Original review: Jan. 26, 2018

I canceled my Angie's List subscription last year, yet I was just charged for another year on my PayPal account. I tried to reach them by phone, but the auto system claims I don't have phone support, so I searched for an email address...they don't have one! What?! So...no way to speak to a "customer representative". I am disputing the charge with PayPal (a fantastic company). NOT ONE TIME did I receive help from Angie's List that was any closer to my home than 80+ miles! Usually No references. A complete and total waste of time and money. DON'T JOIN!

18 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2018

I got talked into paid advertising with Angie's List. I signed up for a contract, unfortunately, thinking Angie's List was reputable since it is well known. It is not reputable at all! Look at the scores that they got on this website; I believe it's 1.5 out of 10. After four months of receiving absolutely not one phone call for my paid advertising I called Angie's List to cancel. This occurred on January 8, 2018. I was told that they had canceled my paid advertising during that call and then I would have to pay 35% of what was left on the contract, $620. I explicitly told them not to take any money out of my account until I had spoken to somebody in their finance department as I was told I could make payments on the remaining balance which was $218. My monthly bill was due on the 27th of each month yet without my permission they took the $218 out of my account again without my permission on the 24th.

This was after 10 phone calls to them asking them if I could make the agreed-upon payment arrangements upon the remaining balance. I was told each time That no money would come out of my account until I had spoken to somebody. I what is additionally told that somebody would call me the next day yet nobody did. Each time I called - 10 Times - I had to go into the very long story of how I had canceled my contract, was told I could make payment arrangements, and that I was supposed to receive phone calls that I never received. They were very nice to me until they actually pulled the money out of my account and then their attitude changed completely.

On the 10th phone call I was told that, "Oh well that's too bad," (that they took the $218 out of my checking account without my authorization) as I had signed a contract. That they were allowed to take the full amount owed out of your checking account after three days of speaking to someone, yet nobody had told me during any of those 10 phone calls that this money would be taken out three days after talking to them. That, in the left-hand did not know what the right hand was doing, so to speak. These people are imbeciles - meaning that they took the money out of my Checking account without my authorization even though they swore up-and-down they would not do that, which bounced checks all over town and oh well that's too bad that's my problem, I was told.

Not only do not pay for paid advertising with Angie's List, run; do not walk away as these people are rip off artists and are scam artists that couldn't care less but their reputation is after they rip you off and they have absolutely no credibility whatsoever. They are sleazy, scumbag business operators. They have no scruples, no morals no ethics whatsoever. Do not get paid advertising with this horrible, unscrupulous so-called business.

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14 people found this review helpful
Verified Reviewer
Original review: Jan. 24, 2018

I canceled the account twice before, but they keep billing every year. The service that I cancelled before and have not used in 3 years since long before 1st canceled. The contact phone numbers give a message that only special accounts can reach anyone by phone. The on-line makes you agree to their terms before even leaving a message. Paths to deal with their fraudulent charges are blocked unless you agree to their terms. I think they hope that most people will give up on a $30/year perpetual charge. Cute, an organization claiming to help prevent fraud that is fraudulent itself!

I now have to cancel my PayPal account to make sure they can't do this a 3rd time since PayPal make you prove that the charge is fraudulent, not making the seller prove the charge is currently agreed to even with no agreement to the terms they demand to even get to the website account. NEVER give Angie's List an account number to charge to! Even though I have not used the service in 3 years, I would now not even want any free referral they might propose.

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23 people found this review helpful
Verified Reviewer
Original review: Jan. 18, 2018

I used Angie's List multiple times for services and vendors, having extremely negative experiences with these vendors (this was when subscriptions were required by Angie's List to obtain vendors/services). Angie's List also noted they would assist any customer with a bad service (which was on their list). WRONG!!! They mandate that if you seek help you MUST give the service a min of a B rating. One of the service providers was permitted to make false accusations against me, the customer, while I had provide them a good rating. I HAVE NO USE for Angie's List...contrived ratings DO NOT help the customer.

18 people found this review helpful
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Verified Reviewer
Original review: Jan. 12, 2018

This company Angie's List... is suppose to help professionals acquire business. They take money from you to start up. They are suppose to boost you business to get customers. They do nothing! We joined. We paid... waited 3 months. By the 3 month... absolutely nothing!!! We were told we were allowed a 3 month trial and could cancel... then they charged our CC over $200 for early cancellation fee. Said it was in the contract... bunch of BS. Out $500 and nothing to show for it or outcome. DO NOT WASTE YOUR TIME OR MONEY with Angie's List!!! Better off with HomeAdvisor if you're in construction etc.

16 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2017

I'm a VICTIM! Of AL. AL promise I was going to receive multiple calls daily since my business fit just right. Unfortunately AL is a SCAM!! I call to cancel because I was not getting any calls at all. They expect me to pay $265 a month without getting one single job. REALLY! I consider Angie's List a rip-off. Then I was told that if I cancel I had to pay 35% of the remaining balance. If not AL put me in collection because I had 1 year agreement with AL I was never told. That is a SCAM! DO NOT SIGN UP WITH AL.

19 people found this review helpful

AngiesList.com Company Information

Company Name:
AngiesList.com
Year Founded:
1995
Address:
1030 E. Washington St.
City:
Indianapolis
State/Province:
IN
Postal Code:
46202
Country:
United States
Phone:
(888) 888-5478
Website:
www.angieslist.com

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