Amazon.com Reviews

My deliveries always say delivered and I NEVER receive them and have been a prime customer for years. The absolute WORST delivery service/company that offers the worst possible customer experience. Do not pay for Prime. It’s a waste of money.

Good Evening, Because there is no Blink consumer reports page, I will address this with Amazon.com. Your customer support team that deals with technical issues is not only seriously lacking but I have serious concerns that Blink employees tampered with my account which disabled my cameras during a desired period. Even when I had already restarted my system multiple times, your employee told me 36 hours later just to restart the entire system. The guidance is an absolutely unacceptable when I had already done that. Further, when wanting to direct my comments in a post-ticket issue survey, your customer support agent will not give me their full name or employee number. Without it, I fail to see how my comments can be adequately directed and addressed.

Ordered a book on 12/26/2022. Today, 1/24/2023 I checked my account to see why the book never arrived and found out it was undeliverable and returned on 1/16/2023. Amazon never let me know nor even refunded me. Called and got a lady named TONI who told me she would refund my CC and would send me an email verifying this within a few minutes. I never got an email so called and transferred to a supervisor. She said I was not refunded and would correct this as the book never came as it was returned 8 days ago. Customer service has gone downhill real fast! It does not matter if you are a Prime member for a decade+, or if you place a lot of orders. The supervisor did follow through and sent an email as promised. Not fair that my time is wasted and my money has been tied up for 29 days (34-36 days considering it takes time for the bank to issue on their end). Very, very, very disappointing!

I have found recently when you return an item if it's under $100 they will provide the refund within a week, if it's over $100 they can take up to 30 days. I have also learned this is at the discretion of the agent you speak too. For instance late night will go to a different call center across the world. When you call you can tell by how they confirm your account. I decided to call back 10 hours later and how interesting I was able to get the refund but the last agent from a different call center quotes a policy that is clearly "flexible". I won't buy anything over $100 from Amazon again as the quality is horrible.

I missed my delivery by 2 minutes. My package was to be delivered today anywhere up until 10:00 p.m.. Unfortunately I had to use the bathroom, so now I have to wait until tomorrow. I tried to contact them, figured I can have them circle back considering it was only 2 minutes. But it's a whole big runaround before you can actually talk to someone, by then 20 minutes have gone by. They should send a text or email an hour before your package is due to arrive. I'm a prime member (which they increased the price....a lot) for about 8 years and feel like I'm not getting much benefits from it. There has been quite a delay with the shipping lately, returning something is not so simple anymore. I feel as though there should be an easier way to contact someone instead of being redirected around the help site and messaging with an automation.

Amazon buyers beware! Amazon has deactivated my account 3 times in the last month with absolutely no explanation of any kind and CS has no suggestions regarding reactivation. I have been locked out completely with no explanation. Amazon's response, "Someone will call you" which they never do. Two credit cards are associated with my account which poses a serious security breach and leaves potential for unauthorized charges to be made. Again, Amazon CSRs ARE RUDE - Continually talk over you and have no recourse nor suggestions regarding reactivation. Amazon is infuriating, unprofessional and undoubtedly criminals. When this is resolved I will in no way do business with Amazon and will strongly recommend the same to others.

I needed to return four items this morning and I was transferred to four different individuals who did not know what to do. It seemed as if, they were making a joke out of my situation or something. Four different people. Absolutely ridiculous! I am very, very frustrated!

Amazon used to be a solid company. I had good respect for them. But the past 2 years it's only getting worse. It's so bad now I think about quitting daily. I seem to think they're intentionally bottlenecking their site. I think it's on purpose. All other websites do just fine. That is not the only issue with Amazon either.

Amazon driver drove through my yard and caused damage (it had rained for right at 24 hours). He did not use the turnaround or back down my straight driveway. Amazon will do nothing without a video of the driver. I guess customer service is out the window.

I have returned several items to Amazon, thousands of dollars worth recently due to a canceled party as a result of Covid. Amazon keeps telling me they have not received several items, even though the tracking shows it was delivered TWO months ago! This tells me their employees who are processing the returns are either losing the packages, or stealing them and putting the blame on me, which essentially is Amazon stealing my money! They are continuing to fight me on it and not make it right! Beware of using Amazon!

I was notified that my package was delivered. They even have a photo of my package, proof of delivery, sitting at the front door of someone else's house! I can't get in touch with any human and this issue isn't in the drop-down menu of delivery issues on either Amazon.com or their delivery company's website.

I order a product on 1/14/23 for it to be delivered the same day. The carrier delivered it to the wrong building and door. But because Amazon the carrier was in my area they not going to give me a refund no matter if they place the package at the wrong location. They don’t go by picture which I sent that was by the carrier and a picture of my door. Two different doors. They it doesn’t matter the carrier was in your lot. So I lost merchandise and money.

Amazon is often sending delivery confirmations that are false. Don’t know how legally they can get away with that. I received numerous delivery confirmations and when I call Amazon about said issue they inform me to give it 24 hours because the drivers sometimes scan packages a day before they are actually delivered. I live in an apartment complex and have spent hours looking for packages they were just not delivered. This is blatant false misinformation and don’t know how they can justify it.

I was sold a used item: The advertisement said NEW, and I reported, to Amazon customer support, and the customer support Mishandled the whole problem. The reply I received said it was not delivered, and said to donate it? And gave me $31.97 refund added to my Gift card with a stipulation I that I must only use it to buy from the same seller, and I could not find anything worthwhile, so I found another Item that was very similar. I then contacted Customer help online chat, and kindly ask if I could buy a similar item and can I use my Gift card to buy the item, they replied. It is my gift card I can buy anything I want. I said OK. Then they ask me I wanted to transfer the money back to my bank, and I replied "NO" and they kept repeating the question, I ask, "Am I chatting with a machine or a real person," in reply they, "Yes real person," and I said I do not want my money transferred at all, and want it to stay on my gift card. They said OK.

I am a Prime member and have been for years. I would have minor issues and returns until the pandemic. I am disabled, live off grid and have 0 transportation. I had been saving for a year to purchase an E Bike. I finally had the last $50.00 to purchase the lowest priced ebike that had some of the features I needed. I received the EBike and took my first ride. The first thing it did was die barely 3 miles into the trip. Once it died, the back tire blew out. The bike flipped me and I severely damaged my knee. Well beyond the 30 day return policy I contacted Amazon and was told it was unreturnable.

I bought a 200$ item that I never got. I realized I didn't get it after 30 days and Amazon won't do anything for me. Thank you for not following up on your deliveries and putting the burden on your clients. I now have a very good reason to buy local and never ever buy from Amazon.

A couple years ago, Amazon literally gave up on offering customer service and outsourced support to people with zero interest in actually helping users solve their problem. All they can do is apologize and then automatically disconnect after 2 minutes so they don't have to actually do anything, or just endlessly redirect you or try to get you to call phone support. And don't even get me started on the A to Z Guarantee, they won't even admit that's a thing anymore.

Amazon check packages marked “Undeliverable” because that means it was taken by the packager. How can a sweater be undeliverable 3 days before delivery and I ordered 2 in different colors. Other color arrived just fine! Not the first time either! Their conscience is clear since it’s refunded! However, if you really needed the item then what!!! Check your undeliverables!!!! Make them prove it!!!!

Amazon was my go to store period. Great for last minute gifts delivered in 2 days and customer service while not impeccable they made returning or exchanging easier. Now you're lucky if you get it in a week or at all. They charge you $7.99 for returns damaged or not. As A Prime Member I pay for 2 day shipping. The Service is Horrible, I do not blame them they are told what to say. AMAZON this will be your downfall. It is a shame, I really liked shopping there. Now I will save some money, having to go 30 mins. to Walmart. I hope Jeff reads these, it might save his company!

I am writing this review as I am an Amazon.com Prime Member and have been for a few years now. This past year I have been experiencing terrible delays with items that I've ordered. Items such as grocery, home goods, and automotive parts are among the items I've ordered and are taking upwards of 10 days to get to me. When I order it shows 2 - 4 days for delivery. When they aren't delivered by the 4th day I check and it states "running late" or "delivery expected by tomorrow".

I've been a Prime member like forever. This past year, numerous orders have taken a week or longer, when said to be delivered within 2-3 days. Some I was able to cancel, others could not be cancelled. Also, more and more packages are damaged or torn open. I even received one order (vitamins) where the envelope was EMPTY and looked like it was never sealed. It's been pretty aggravating...

I have been a Prime member for many years. Their price went up, yet their service is horrible. I always purchase using the prime selection because I paid for it. The item will show delivery date as tomorrow. AFTER I paid, the tracking says 3 days - it was an ink cartridge - what is hard about that. I ordered a dart board (toy - no sharp objects) for my 5 year old. On the 22nd, expecting it on the 24th. It showed up on the 28th. When I called them, "We're sorry" from everyone including supervisors, yet no remedy. So, my warning if you pay for prime and expect a certain delivery date, check after you paid, and see its later, then cancel it immediately. Sooner or later Amazon is going to get the message. You can't charge more money for something you are getting worst at doing.

My son purchased a quilted blanket for his sister for Christmas. He made the mistake of purchasing a King/Cal King instead of a Queen/Full. We attempted to exchange the item for size, but was only given the option to return and repurchase the item. When trying to repurchase the item, the price showing was double what we paid for it. We contacted customer service to see if they would adjust the price to what we had originally paid for the item only to be told that they could not do that. We asked to speak with a supervisor and were transferred to someone on the leadership team. We explained the situation again and again were told that we could not exchange the item and that they would not adjust the price on a new order. We asked to speak with their supervisor.

Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money. I have been stuck with them with the money and not able to go out and get it from other shops. Please if someone can help resolve this please reach out to me ASAP.

Amazon has gone into the dumpster lately with their shipping. I am on disability and order most everything online to be shipped to my home the last 4 years. I use not only Amazon but Walmart, Target and King Soopers (part of Kroger). Those other 3 are killing Amazon in getting things out fast and being delivered quickly. The normal Amazon delivery is about 6-11 days now. The others, 2-4 days. I even tried their "Prime" again and it made no difference. 6-11 days. I don't know if Amazon is that short of help or just have bad help. I am now shifting more of my needed items to the other 3. I would give Amazon less than one star if I could.

I had a Prime account with Amazon around 5 years. I would place an order and my account would be charged with no problems. Mid year of 2022 they began putting a hold on my account on top of the charge. So it was like I was being double charged for a week. It was taking a week before the hold came off. I would make good size purchase amounts for Business orders. So when I would make like a $200 purchase, on top of that there was a hold for the same amout. Because of that, I ended my subscription. I'm looking elsewhere to make orders.

Amazon has been impeccable over the years with their 2 day shipping. Been a prime member over 15 years. But this year (2022) has been a disaster. Deliveries to wrong address, not receiving items. Getting charged for kindle service after I had previously cancelled 3 months ago. The drivers are lazy, saying they delivered, you go outside and no package. I know it is UPS, USPS or FEDEX. But it is Amazon's responsibility with their customer service, which it is always ** people you can barely understand (no disrespect intended). And always seem to wash their hands of the matter and tell you contact UPS, USPS or FEDEX on your own. And when you try to a post a real review they do not allow it, only positive reviews.

Never ordered Starz, realized I had been charged 8.99 a month for 48 months for something I never used. Amazon.com Customer service could only refund 6 months. I'm stuck for over $380.00. Not happy with Amazon.

I ordered gifts from Amazon. 2 of which I have yet to receive. Both items were ordered in ample time before Christmas - 1.) Dec 12th, in transit, should have arrived Dec 15th. 2.) Ordered Dec 19th, in transit, should have arrived Dec 19th/20th. Neither have arrived and it's now Dec 30th. They can "replace" #1 but won't arrive till Jan 19th (3 weeks). Seriously. The 1st one I ordered would only take 3 days. #2. was ordered on Dec 19th with arrival of Dec 20th. (And was in transit.) They now can not replace that one. I followed up on status and claims late due to weather. Weather didn't even come close to where shipping started to delivery location until Dec 22nd. When I contacted Amazon they said "Both items are lost." This is UNACCEPTABLE. YOU LIED. Why do we pay for their subscription? So now, I have to wait a whole month to get a Christmas gift and they can't even offer a partial refund for the issue they caused. AMAZON SHOPPER BEWARE!!!

Jeff Bezos doesn't care. He will get his due.

I ordered recently with Amazon, I received the first package a refurbished item rather than new and the second package was absolutely different item. I put my review about the seller but they didn't let the review published because they are only allowing positive reviews about their seller however, their sellers are tricking their customer by sending the wrong item. Although the customer have the option to return but it is hard to return because I ordered a big ticket item and it is hard for me to re package it and return it as it is also very heavy to carry. I decided to keep it rather than returning it although I didn't like it at all.

Amazon has withheld my refund thru unethical practices for over nine days. Their website states "your return is complete. Your refund has been issued." When "When will I get my refund?" Selected, "A refund will appear on your bank account or credit card statement within 7 days." After the refund did not appear on my statement within the seven days, I contacted customer service. I spoke with Amber, she said credit was processed in the form of a gift card and because I want a refund credited to my credit card, it will take another 3-4 days. What? I did not pay with a gift card. I find it egregious that Amazon would try to convert a refund to their gift card without approval. I expected the refund like original form of payment. I want my refund credited to my account ASAP. Amazon instantly had access to my credit card when I placed the order and I expect under these circumstances the same timeliness with this refund.

I purchased an item from Amazon, when we opened it up we were able to see that this item was way too small for our granddaughter to use at all. We immediately asked to return this item, and we were told we would have to pay for the shipping as This seller is a 3rd party seller. On the listing for this item, there is not one word telling buyers that if you need to return you will have to pay Shipping, plus 25% Restocking fee, plus Insurance, plus signature confirmation. This item Cost us $379.00 to return it will cost us a bit over $650.00. Amazon will not help us in any way. They say we must go through their new A-Z warranty, which is a big fraud in itself in my beliefs. This so called warranty is just a ploy to have customers think they are helping? When in fact the only people they are helping is their 3rd Party Sellers. PLEASE< PLEASE do not buy on Amazon from any 3rd Party seller.

I cancelled the Prime membership I've had for many years because they said there is no way my gift card balance could pay my Amazon Visa balance. The gift balance was a return from returned item that was defective. It took 4 phone calls and an hour to find out no one was willing to make an exception for a retired person who lives on social security. My call was cut off once and I had to start over. No one called me back. There was a myriad of excuses as to why I couldn't put my own money, in the form of a gift card, back onto my Visa Prime credit card. Be careful how you purchase and return. They do not seem to make exceptions. I'm afraid Amazon has become a monopoly.

Multiple times I have dropped off a return at Kohls, received my refund from Amazon because it was entered in the system as returned, and then got re-charged many weeks later with them saying I hadn’t returned the product. In addition, there is no way to talk with Amazon about the issue. The email they sent is from a non-responsive address; nothing in their website offers the ability to leave a review about their company or policies.

I have been a Prime member for many, many years. When Covid hit, I was patient with the extended delivery times. Since then though, I have not received anything in two days or less. That was my reason for joining prime. If you cannot deliver on a service I am paying for, that service should be discounted. I have had 6 items just this month that were "undeliverable" and returned to Amazon, as well as some before that. This is unacceptable as I've been getting other pkgs delivered almost daily. The money has been refunded but the cost increased on several of the items between the first order and when I went in to reorder. I feel that this is a way they are scamming to get more money.

I have been a customer of Amazon since selling only books. As Amazon grew, I have patronized all along with multiple services. Now, I would recommend not to shop unless you enjoy the untruthful promises, extra late deliveries or no delivery at all by using USPS, amongst more. When I requested to change the order of shipment priority and not use USPS as the first option, I was lied to on several occasions, that they would change it. I was told their own drivers still deliver to my home and that’s not true.

In November of 2022 I all of a sudden couldn't log in to the Amazon account I've been using since 1998. When I attempted to log in the site was telling me an account with that email address didn't exist. I called Amazon support to hopefully get it resolved so I could log back in and access all the movies I had purchased through Prime, wishlists I had put together over years of researching the products I placed in them, etc. Through providing several Sale Confirmation Numbers I had record of in that email address discovered that the email and password to the account were changed. I didn't change them and I had while they gave me a hint that the email started with an R and ended with a 4 - I never did and don't currently have an email that starts and ends with those characters. The account was compromised (stolen).

I ordered 55 gift cards for a the staff in my department at a medical facility as Christmas gifts. They were organized as 3 batches by Amazon (2 batches of 20 and one of 15) but only two of the three batches shipped, and the other was listed as delayed (when originally ordered they did not require anyone to be home to receive the shipment). I contacted customer service who assured me the third batch would arrive within 24 hours. It did not. I contacted them again and they assured me someone would get back to me to sort this out. They did not. On the third call they connected me (after much discussion) to someone who told me there were two options: either way they would cancel the loss (on their end) cards, and I could either have the funds refunded to my credit card (with a 5-6 day lag to credit the funds) or they could apply it (over the next 4 hours) to an Amazon Gift card credited to my Amazon account.

I ordered this on Amazon, sold by tmp: AriZona Gluten-Free Mixed Fruit Snacks, (2 pack) (made with real fruit). Brand: tmp. $24.79 ($12.40/Count). Each box contains 10 little bags with 25.5 g each = 255 g for 10 very small bags. 2 boxes would be 2 x 10 bags = 510 g for the price of 24.79!! Ordered the gummies from AriZona directly would be: 1 box contains 12 bags with 142 g each = 1704 g for 22.99!! I really feel cheated from tmp and Amazon

I gave up trying to reach customer service. As a hard of hearing person, I can not understand most speakers who do not speak English as their first language. Since I could not understand the speaker, I was forced to give up trying. Amazon needs to do more for hard of hearing, by either offering email service, close caption phone, etc. At a minimum, they should speak English, and be able to turn up the volume so I can hear. Amazon "carefully hides" on their website "how to add a family member to prime account" so you will purchase another prime membership, which you should not have to do. Nowhere is their directions on how to navigate their website and add myself to my wife's prime account. GRRRRR. For those reasons, I can not recommend Amazon prime.

I have been a customer of Amazon for years recently all my packages are being left on the lobby of my building disattended. Packages are being stolen and I cannot get a replacement because I need to file a police report prior. My delivery address included my apartment number. I recently asked one of the delivery agents that was placing the packages on the lobby why he is doing that to customers as the packages are being stolen and he stated that amazon does not paid them to delivered to the apartments. I have pictures of how they leave the packages on the floor in a building of over 80 apartments, no security and open doors to the public. Is unacceptable many of us has Ring door cameras for the same reason.

I had an Amazon Prime account however because of the poor customer service I have deleted my account. I would like to bring to your knowledge the issue I faced with amazon. I had received a gift from a relative in India and since I had the same item I had contacted Amazon customer service. Is there an option to return this without letting my relative know that I can return this item. I was promised that you can return the item and you will be given a gift card to your account however that never happened. I was given false promises for a month that the gift card will be issued in 2-4 hours, 1 week, 15 days and then 1 month however it never happened.

So the wife likes a particular yearly diary/calendar. Amazon seemed to have the low price when considering: "FREE delivery Wednesday, December 7." So I added it to the "cart," and went to checkout. There I saw a delivery charge of $5.99. I called Amazon "customer service" and the ** gent said that any item fulfilled by Amazon always had a delivery charge even when it says "Free delivery." So, to Amazon.scam, "free" may include a charge.

I didn't think I would ever have to come on here and report Amazon. I just got blocked from my own account with them. They are playing games on customer service and their specialists. They are banning legit customers and making them wait a month or less to send a specialist email to regain access to their legit accounts. You can no use gift cards that you legitly get from anywhere even their crap gift cards use too many legit cards that block your account. If that's the case then remove the ** cards from their site. Instead of traumatizing their customer thinking everyone is scamming them.

Amazon is going down the hill and getting worse in everything. I recently ordered a few items from Amazon a few days ago and I never heard from the sellers. They didn't send an email to confirm the shipping of the items. When I check my account, there is no indication that the items have been shipped. Very slow in shipping and very bad in customer service.

This was probably the most horrible set of experiences that I have had online shopping. This company made online shopping a nightmare. I had to worry about my order actually shipping, then I had to worry for weeks about getting my money off an authorization hold with my bank... For product I never received. I am canceling my membership. I will never use Amazon for ANYTHING. I will not buy or use any Amazon sponsored or supported products. I will not listen to Amazon music. I will not purchase or use Amazon based products. I will not use Amazon streaming service... and the list goes on.... You have been replaced by Walmart... That is what happens when you stop caring about your customers and outsource your call center to India.... Walmart has stepped it's game up... YOU ARE LOSING AMAZON.... YOU SUCK!!!!

Here we go:

I needed an item today. It said free delivery TODAY if I met $25 of other qualified items. I did, more than $25. Checkout said something like "Congratulations. Order will be delivered by 10PM today." Confirmation email said it will be delivered TOMORROW. I rechecked the item, which NOW said delivery tomorrow. It had been changed. "Customer service" said there's nothing to be done: She couldn't see where it said Delivery Today (because it was no longer there.)

I applied for an Amazon credit card issued by Chase. I responded to an ad by Amazon stating that the card would give you among other benefits, a "10% back for purchases at Whole Foods Market with an eligible Prime membership". I have a Prime membership. When I received the first statement, there was only a 5% back on Whole Foods purchases. The Amazon supervisor I spoke to, first told me that it was impossible and I must have misread the ad, then when I told her that I had taken a screenshot of the ad, told me she did not believe it and asked me to send it to her by email.

I have saved the screenshots showing the difference between using the app, and buying anonymously using the website through browser, then login to your account to pay. Nowhere, will you find any negative information against Amazon about this anomaly.

I spend approximately 6 to 8k dollars a year either from shopping or from subscriptions on Amazon.com. I have been noticing the declining reliability in Amazon's delivery service for almost a year now. Either your delivery shows up late, (not including the orders that keep getting pushed back from 7am-11am arrival, then 2-6pm arrival to 5-10pm), shows up at a wrong address (my households orders continuously get delivered to my neighbor) or doesn't show up at all.

BUYER BEWARE: When Amazon says you can get it delivered tomorrow they really just mean "we'll deliver it whenever we feel like it." Amazon Prime is now a bait and switch. You will not get your items when promised. When you contact them about it, they will just parrot what the virtual assistant says, even if you talk to a manager. And they just laid off thousands of employees before the holidays? Honestly Amazon is the absolute worst which is a shame considering it was a brand that built itself on customer service first and now operates like some sleazeball fly-by-night website your bank should be calling you about whenever you try to make a purchase through them. Their delays are literally costing me money. I want compensation, not to be bullied with claims that they'll refund or replace the item but it'll take longer (aka ** and take it). Amazon is a NIGHTMARE.

I have 5 cloud cams installed which retailed at $120+ each and they've worked well for us. Amazon sent an email stating that as of Dec 2 they will no longer support these devices or their companion apps. They offered to replace with blink mini cams which have been retailing at $30 each and they currently sell them on their website at $15/camera when buying 2 or more. So they're replacing my $600 worth of cameras with approximately $75 worth. At first that didn't bother me. Upon receiving the cams I installed the 1st one and immediately realized how inferior those cams are to the cloud cam. The blink mini covers half of the wood when cloud cam gave me full room coverage. This might be due to the limitation of the cameras tilt angle. The app features are lacking and is in no way comparable with cloud cam app.

I’d ordered an electronic device which was not working when it arrived. I contacted Amazon immediately. Amazon told me to contact the manufacturer who proceeded to tell me they didn’t sell thru Amazon. I’d sent a copy of the purchase order. I continued contacting both parties and today was told that it’s beyond the 30 day time frame with which to return the item. Utter **. I’m contacting authorities, BBB and attorneys as I feel I’ve been unfairly targeted. Sad when a company won’t take responsibility and $119 is worth more to them than their customers.

Do not buy Amazon gift cards. I bought a 200.00 gift card that was stolen from me. Amazon knows who redeemed it (I copied front and back of card and have receipt from paying for it) and refuses to refund my money or prosecute the thief. They protect the thieves and screw the customers!

Please do not buy anything from Amazon as offer they are cancelling the product and indicating, I can not help anything. Seems like amazon also started scam. Also they are indicating as this is internal and I can not help you.

I attempted to write a review on Amazon warning potential customers that the Christmas tinsel wreath on Amazon for $195 could be purchased at Lowe's for $70. Amazon deleted the review! Just beware that Amazon is protecting price gouging!!!! Also beware that Amazon prices are not always the best price.

Amazon refused to refund my money and refused to give me back my returned merchandise claiming they destroyed it, First: I never check my email for messages, I always looked at my Amazon app which stated that my return was on transit only when in fact they received it 14 days prior, I didn't see the emailed message, otherwise I wouldn't waited that to contact Amazon customer service, to my surprise when I contacted Amazon customer service, I was told that my return was received and my item was dispose of without any evidence provided to me to prove either way whether the item was the correct item or wrong item.

I appreciate the perks that come with being a Prime member; however, this is the second order in a row with a shipping issue. I can handle it being late, but it’s just “lost”. And it’s Amazon shipping.

Recently Amazon has gotten worse and worse about packages being late or lost with no explanation. Just recently I had a camera completely disappear in shipping somewhere in TN (not even my state), they even delivered an empty envelope that had never been sealed. Twice in the past 2 weeks I've placed an order for products that stated they would be here next day (Prime member) just to check the progress the next day and it's changed to over a week. They've become so unreliable I'm going to have to stop using them. They have good prices but you cannot plan on receiving the items anywhere near when they advertise, if you even get it. They make good on things in the end but who needs the headache and hassle of this happening constantly?

0 Port congestion and traffic planning. 0 solutions to Trucking issues. 0 Weather conditions plan, 0 apologies for late deliveries, Failed Delivery Attempts, Lost Packages. 0 refunds. Incorrect documentation. Disappointments at Peak season. Terrible planning for extra equipment. Inconsiderate for Global events. Forgetting possible Sudden changes in consumer habits.

They will still even with Prime send your packages thru a 3rd party vendor and they will show up later than if you just ordered it standard. Did you ever think someone is waiting on those car parts so they can return to work? If I wanted my package sent thru UPS I would of got it from eBay.

They are the worse when it comes to shipping. Placed an order 10/23 for delivery on 10/28. They did not ship until 10/26. There is no way it will arrive tomorrow, not be USPS. It is not even in El Paso and USPS will not make a special trip. Thanks for a ruined birthday Amazon. According to tracking USPS has not received it. They don't care. You have no one to contact. You finally find the link to get to connected to customer service which is nowhere here in the US and then when you contact them - they never understand what you want. I have returned to shopping with Walmart and use Amazon more sparingly. I miss the Amazon of yesteryear when they cared about the customer.

Signed up for Prime and after 2 weeks canceled my prime and will never shop Amazon again. Delivered my packages to my neighbors 2 times, open packaging 4 times. Then to top it off I purchased a item that got delivery postponed 3 times. This item is sold by Amazon and delivered by Amazon and didn't say out of stock but yet takes forever to deliver? This company is foolish and run by children. They trying to tell me you don't like our bad delivery service well watch this... Fools!

They said they would refund however the more excuses they continue to ask for other evidence related to this product. I warned Amazon that if they don't do anything to resolve this issue then I will be filing a complaint to BBB and report dispute through my credit card company.

I have ordered some items from Amazon few days before 2022 Diwali. All items were delivered in proper condition except one and when I complaint about it they refuse to take its responsibly. I was fan of Amazon and always choose this site over others but I didn't know that they have worst customer service. I am going to delete my account in Amazon. Thank for this experience. (My order no. was **).

This review is after multiple issues with items I purchased on Amazon. To make the long story short, be very careful, and don't leave your card information on your profile. I had an issue w/ a table and amazon told me to deal with the third party; third party is not solving the issue and Amazon doesn't really do anything to solve the issue, but sending messages to third party. Amazon says they are not responsible! The other issue is that after returning an item, I was charged again by the third party by mistake (really!) without any notice! furthermore, I've had couple of items with status delivered which I never received them; when I called amazon, they said the item was lost in transit!!! Be careful. Most people don't really follow up and they are not aware of what's going on. This review is after being on call with amazon for a long time and I'm very frustrated, angry with a severe headache. Thank you.

This is in reference to the way Amazon is handling an international "wishlist" purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 order & shipment (Order # **).

I have never been so angry, upset, and disgusted than I am now with Amazon. It was Amazon’s doing giving this item, a Nespresso coffee maker, a second life but without any proper inspection. More so, this item was not in the “original manufacturer’s packaging” as it should have been, but rather delivered in a distressed empty box of DIAPERS. The product itself was nicked and filthy. Several USED PODS were found outside of, as well as INSIDE of the coffee maker. Lastly, it did not contain all the contents as it should have been. Do note that there WAS NO disclaimer indicating that any items may be missing. Amazon has now officially tainted its’ name in my eyes. My family cannot believe what has happened, more so, the health hazard of receiving a product of such in this horrible fashion. How can an item be received / ACCEPTED in this fashion by the original owner, let alone sent back out for a second life in such disarray???

Amazon's customer service is terrible. There isn't good contact info, getting out of the automated system is hard, and what I find on my account on the computer isn't the same as what the reps see. My default address has changed twice when I had items shipped to other addresses while I did not change it. Orders are late, and reps are not helpful. I was hung up on twice and put on hold for an inordinate amount of time. Finding out any info about a time sensitive order is a nightmare. I've had several orders shipped by USPS that said there was an inadequate address while the address on the site is correct with detailed added info. The system needs improving badly.

I have been had Amazon Home Warranty for almost 2 yrs and I have called them 2 times regarding issues but both time I got disappointed. When they called for sales they told us all the appliances are cover under this warranty and when we called they always this thing is not covered by amazon home warranty.

I ordered some socks in August because I knew I would be needing some and it was a good price. I used a few pair of them and when I grabbed for last pair, there were shards of broken glass in the bag. Had I pulled out all socks like I normally do, my fingers would have been sliced open. I contacted Amazon since this is a pretty serious problem. I didn't request a refund, I just wanted to let them know. The snarky customer service rep said there is nothing they can do because I ordered socks 2 months ago. We are talking about shards of glass in a product they sent to me. Whether it was 2 weeks ago or 2 months ago, they should show some concern.

I had made a purchase from Amazon.com using my debit card. When using this card, there is a chance that a double charge of my purchase is placed on my card, but I am usually refunded the double charge immediately. However, this last time, the issues I dealt with exposed fraudulent behavior when it comes to customers' transactions. When my card was double charged and not immediately refunded like usual, this prompted me to contact customer service. Carolyn B., assured me that my double charge was refunded, and I would receive it within 3-5 days.

Don't buy laptops that ships from Amazon. They will allow you to fill order they know they don't have sufficient stock to fill and then have you strung along for weeks with fictitious delivery times and dates. After several attempts and 2 cancellations. I made a third attempt and made order for Lenovo laptop 9/11/2022. It is now oct 2nd. The answer was insufficient stock. They should not string customers along. If you know you don't have sufficient stock let the party know rather than lying to them that they will get product in an established date. This is by far the worst online purchase experience and would never recommend laptop purchase through amazon. Period.

I've about given up trying to watch movies or listen to music on Amazon Prime. They charge to rent or buy movies that are free on TV even though they charge yearly for Amazon Prime. The movie selection that is free is sadly lacking. It's mostly horror, murder or mayhem. Even much older movies need to be rented or bought. As for the music, so much was available but no longer unless you pay extra for the privilege. Music I listened to under my Amazon Prime just 6 months ago has been removed unless you pay extra. I won't pay extra for substandard movies or music I can get free on the radio or TV and soon I may drop Amazon Prime completely.

Amazon did it again... They have horrible, stupid delivery drivers and terrible delivery techniques. I recently ordered items and paid Extra to have them delivered the next day, but twice now in the past month they committed fraud and ripped me off of the extra money that I sent them. Someday some other company will come along and be true to the customer, not their management. I DON'T recommend Amazon at all.

Amazon Prime use to offer 1-2 day shipping. Not anymore! They are forcing 3rd party sales trying to corner the market and making false claims for Prime members. I haven’t received a minimum 2 day delivery in over a month. They are forcing 3rd party sales and they ship the items USPS or FedEx, the slowest shippers in the country. Cutting back on warehouse Amazon facility stock. I ordered 1157 LED BULBS shipped from China??? It’s been over 3 weeks now. Go figure! If Amazon would like to challenge my statement you know how to contact me. I’ve emailed Jeff several times and he seems to be the only one to care, after it’s too late. Amazon is going downhill fast and not worth paying Prime membership.

I was looking for a neck ice pack and the agent was helpful but her supervisor was rude and had an arrogant attitude towards me, She even went as far as disconnecting my call. Bravo Amazon in this era of a pandemic that is not wise. Amit ** Anaheim, Ca.

Had my Amazon account for years. After trying to login unsuccessfully, they tell me acct is on hold. Clearly someone may have tried to use my account. The only thing I can see is a phone # showing last two digits not matching mine. They tell me a specialist will contact me via email. Then they give me the last four digits of a credit card I do NOT even own. Specialist tells me to submit id verification online in acct. Very funny, I cannot ACCESS acct...duh. I call c.s. back yet again... They say they will send email to specialist again. Another contact from specialist WITH SAME results...telling me to send id verification VIA Amazon account... I try for the heck of it to sign on...to NO AVAIL.... Um excuse me SPECIALISTS....I cannot ACCESS MY ACCOUNT, HENCE me contacting you in THE FIRST PLACE and this is a catch-22 and a RUN AROUND.

I've been an Amazon customer for 12 years, and a Prime member for about 10. Until now, I've had few problems with the company. I'm not a serious reviewer. Over these years, I've written a total of 96 reviews for products. (This nowhere near matches the amount of product I've bought from them, I just don't write reviews for everything I buy).

I purchased a product and I was sent a different formulation instead. When I tried to contact Amazon about it, the system only allowed for the option of a “refund upon return“. I was seeking a replacement and did not want the inconvenience to have to go to another location to return this item if I was not the one that made the error. The seller did not allow for a way to receive the item I ordered and send me some sort of packaging that I could just leave outside in my mailbox to return it.

Amazon has recently begun to stop some of their customers the ability to review products with no explanation why they aren't allowed to review it. The net result of this will be an inability to trust the validity of any reviews they "allow" to be posted.

I've been a Prime customer for somewhere between 7 to 9 years now? Weekly in fact. As a small business person since 1995, and one in hospitality, I deal with human beings of every personality type, many nationalities, backgrounds, etc. What it makes you in the end, is a very fair person who because one is also the target of unfair reviews, you develop a sense of propriety and how to manage issues or turn lemon into lemonade. To this day, Amazon has never attempted to discuss lemons into lemonade. They just like to keep you sucking their sour ways of not dealing with something or admitting they're in the wrong, and ignoring you with just citing vague company policies.

I’ve had far more negative experiences with Amazon than positive. Every purchase feels like a gamble, yet oftentimes there’s no viable alternative and all I can do is leave it to luck. It first started with damaged product, which has happened on at least 3 separate purchases - sometimes repeatedly on the replacements. These were all books and console game discs, which are small in size and easily affected by mistreatment during transportation. Speaking of shipping, why the unrealistic ETAs on the product pages? While my goods have a poor track record when it comes to consistently arriving on time, I don’t think that’s the fault of the hands on deck, aka workers who are physically making it happen.

In about March/April 2020, Amazon sent me an email accusing me of abusing my account. The email stated they wanted to understand the reason of my usage. I tried to send an explanation (I started purchasing much more frequently in reaction to watching YouTube videos on latest/essential emergency prep items available on Amazon.) I kept the items I liked and returned items that had poor quality or didn't match the photo and/or description posted on the website. When they sent the email, I discontinued making frequent purchases and only made occasional purchases (once or twice a month). Also, I contacted Amazon before making any further returns and offered to send them photos and referred them to their own customer feedback reviews as evidence that I wasn't making anything up or being unreasonable. Their return explanation options menu was limited, making it difficult to specifically communication the issue.

It has happened several times in the last 2 years that Amazon's did not deliver within the original indicated delivery date. I cancelled the order with Amazon and ordered from the Supplier. Needless to say I didn't receive the product by the date I needed it and would have been better just ordering from the supplier in the first place.

My last experience with Amazon.com that led to the closure of the account was from out of fiction. The day before, I received a scam phone call about fraudulent charge on my account, therefore I reported this call on Amazon.com like a good samaritan. The next day, my account was blocked due to the suspicious activity. When I called Amazon, I was placed on hold for 15-20 minutes with the end result, "We don't have the answer for you now, wait 24-48 hours, the case will be escalated to a different department". Later that date I received a bizarre email about the account closure and aggressive demands to submit pay stub, (apparently if you're unemployed, you can't shop on Amazon), utility bills (if you don't pay bills, the Amazon shopping is also prohibited) and Id.

Hackers stole my two credit cards info from my Amazon.com account and made small monthly non-traceable "digital" purchases of Netflix and Frndly. One of my credit card companies stated this is a known problem with Amazon.com hackers and is common since most people don't look at small charges on their statements such as these $6.99 and $10.95/month charges. For obvious reasons, the stolen card numbers are typically not used for purchases that involve items delivered to a physical address. I recommend people, at a minimum, go into their Amazon account to check for unauthorized digital purchases: click Your Account - Your Orders - Digital Orders.

I was looking through several items for Milo's sweet tea. I clicked the icon. I found for Milo's, but the result showed another tea, plus various other brands as referrals. It would have been extremely easy to click the first item that showed, but my experience with Amazon in other items alerted me to be cautious.

I have been a long time customer of Amazon and its audible partner site. About 5 weeks ago for no reason given both of my accounts were locked out. When I called the customer service number I get no answers and an given a statement that they must contact a different department but they can only do so by placing a ticket. So this happens the same way every time I've called. Then I get an email that they decided to close my account without reason.

Overnight Amazon deleted my 10+ year old account with all my data, orders, subscriptions, listings, credit cards, Prime membership, without notice and without my consent. In addition, I have purchased several protection plans that I will not be able to use, if necessary, as I no longer have access to the invoice for the insured product. I can't cancel these plans either, as I don't have access to my account.

I tried to cancel a item on Amazon. They have the cancel button on there but it won’t let me cancel so I contact online support and see if they can cancel. Then I get this rude person who think I am one of their friends. I am a paying customer you don’t talk smart to people.

Bought a queen size futon from DCG on Amazon, the item was not what was pictured and the mattress did not fit. The seller wants me to pay for return shipping for sending me an item that not as advertised. The item must be in resalable condition or no refund, went through amazon A_Z warranty which is supposed to protect me and they have not done so. I will never shop at amazon again after this the people that work there have no concern when it comes to customer's money, DON'T EVER BUY FURNITURE FROM AMAZON.

I ordered 4 roof top air conditioners from Amazon. The order was supplied by Amazon reseller RVSupplies. On the order page it was mentioned full refunds if returned within 30 days. I attempted to cancel the order within 4 hours as the project has been cancelled. Amazon said the supplier reject the cancellation since he accepting return within 30 minutes!! from order. This is unheard of. How Amazon accept such lousily supplier. So, the order has been shipped to me. Then I found out that I need to pay for the shipping back ($150 per item....times 4. That is $600 out of my pocket... and I didn't even saw the order). After I got confirmation of the returned then I got a message from Amazon that the supplier will charge re-stocking fee and also claimed some damage done to the UPS return shipment.

Recently I bought a bunch of Angel Soft Ultra with 2 ply toilet tissue from Amazon, but they are total not 2 ply and very thin, for sure, they are 1 ply. So their label is misleading people who have paid the price for 2 ply. After I contacted it with them and they just ignored this issue and never replied to me. So don't buy this toilet tissue if you need 2 ply thick toilet tissue.

Amazon is a cheating system. You can rate any seller or delivery service except their own!!! Prime sucks. Jeff Bezos is a joke of a man. Every time I order a product from them that ships through them I have issues! No next day or Prime shipping. They advertise products in stock then say they can't fill order because it's unavailable (false advertising). Claim free next day delivery with Prime but I rarely see that happen (false advertising). I live in Washington State and am surrounded by Amazon warehouse and still can't get a order and if you call the offshore phone centers they can't help and you can't truly review amazon as a business. They will cancel your ability to review anyone. Boycott Bezos. Boycott amazon. Literally every store has a online presence and ordering with better customer service and delivery.

Amazon.com used to be really great. Not anymore. They charged me $150 for a bunch of items, which were then never delivered. I didn't realize it till about 3 months later (I receive 10s of order every day). I called them and asked for compensation for the inconvenience (I shouldn't be responsible for keeping track of items -- in my eyes, their charging me for the items they didn't deliver is fraudulent!). Very disappointed. They don't care about customers anymore.

Been at my job 20 years, have built credit with retailers. Yet this site, which I patronize the most, even purchased furniture from with my direct debit card. Which is pretty much cash, for years...is the only one I've learned this week, who doesn't accept PayPal, or any basic online credit cards such as Affirm or Klarna. eBay or Walmart have been more reasonable.

I’m a huge fan and customer of Amazon overall. However, Amazon Home Warranty is one of the worst consumer/business experiences I have ever had. I had problems with my washer/dryer as well as my AC unit and Amazon Home Warranty found a way to NOT cover this. I’m not at all surprised to see other ratings on your website agree with my experience. I will never use this service again.

"I received two relatively inexpensive items that I didn't want from two separate orders. Amazon gave me one return label for both products. I packaged and returned the items, received my refund, and believed it was finished. Weeks later, I received an email that they hadn't received one of the items. I checked online and both items were marked as received. Weeks later I received another email that Amazon hadn't received one of the items and was charging me for it. Online, the status of that item had been changed back to "In Transit". Tried to contact a customer representative. It was difficult to find a way, and I never got through to anybody. I haven't got all day to wait and fight with them over it, so I guess they'll keep the thirty-something dollars, but they'll never get another order out of me."

I have been ordering from Amazon forever it seems. I just purchased 2 Honda Generators and a lot of accessories for them. Some of my orders to my home are for thousands of dollars and I get a little nervous when UPS drops my generators without ringing the doorbell! That’s not AMAZON'S fault of course. Amazon does a fantastic job of speedy, very easy ordering on their website. The site is a work of art in that it just works right every order I place! I love Amazon and I think Jeff Bezos is under appreciated!

Their drivers are horrible. Not the delivery drivers they are great. The 18 wheelers. They pull out in front of you, hang in the left lane, and constantly take routes when there is no way they can make the turn.

Multiple items I have ordered have been delivered later than promised. Also, I get an email from them stating it has been delivered when it hasn't. It shows as "delivered directly to customer"! Frustrating!

I was a Prime member for years. I purchased a vacuum that broke right away. They sent me a replacement and let me return the broken one through Kohl's. Then the replacement broke the same way the first one did only it took a few days past the 30 they allow you. So now I could no longer return to Kohl's, although they said I could, but Kohl's couldn’t process the code they sent. When I drove the twenty miles to return it there. Then they were also going to charge me a restocking fee.

I stupidly tried yet again to order some items through AMazon since they were on sale. 1 of 3 arrived damaged, tried to return it. Missed USP since I got covid and ended up in the ER and was admitted. Came home 4 days later with the items completely smashed and glob everywhere with pieces of glass and 3 out of 5 people (including supervisors) wanted me to mail that back in order to get a refund. They wanted me to commit a federal crime by mailing broken glass intentionally to them. A local officer I called even said to them that I am not allowed to do that. They then wanted me to go wading through dumpsters to take pictures of the items. This was not even 50.00 worth of stuff and I already have covid and this is how they treat you! We did find one small bag with some of it in it so sent those pictures but they won't do anything since it's not all 3 items. It's a disgrace and I can not believe how low they have sunk! NEVER AGAIN!!!!

The primary uses of the Kindle gadget are reading and downloading electronic books. It is the finest gadget for book lovers and you can watch online material on OTT platforms, however occasionally Kindle owners have had a frozen screen issue that causes the device to become unresponsive. If you like to know how to unfreeze Kindle visit **.

My daughter on my behalf placed an order on my account. It was a large order and as such Amazon put a hold on my account until we uploaded a copy of our credit card statement with our name, address and last four of the credit card. We have done this now three times. Each time they send a no-reply email saying what we submitted was insufficient. you have to hunt on the website for a number. I have called twice trying to get them to take my account on hold but nobody can help. They keep saying I need to upload the document, which I let them know that I did and I know they received it because I got an email stating the document was insufficient even though it is exactly what they asked for. They will not allow you to speak with a supervisor and the front line people do not know how to solve the situation. I wish I could give zero stars.

I am not a heavy user of Amazon. Mostly because the quality of goods that aren't from a big brand supplier are questionable. I recently had my amazon account hacked and amazon proactively locked down my account but not before allowing one of four transactions progress to shipped. This resulted in >$1000 being charged to my account. Amazon are not taking resolution of this seriously as my financial institution have determined amazon should be responsible for the refund. It looks like amazon would prefer to make revenue on cybercrime and fraud than support their customers with timely, clear and relevant management of these cases in stressful times. It appears amazon sees more profit in supporting organised crime and probably facilitating money laundering or financing terrorism than it does in legal businesses and legitimate consumers. Disgraceful.

The quality of the customer service has deteriorated. The representatives are heartless and utterly unprofessional. What happened to Amazon.com???? They take your money, and do not care about the service provided. It was NOT always that way. The service has taken a turn for the worse over the past couple of years. I suggest you purchase from Walmart, Target, Ebay, etc any place but this ripoff.

I am registered with Amazon.com. Purchased physical gift cards purchased from a store. And with their help, I topped up my Amazon gift card balance for a total of $435. The replenishment was several transactions. For what I have photos, checks and physical gift cards. I also have videos of these transactions. After a while, when I decided to use my balance and make purchases on the Amazon website, my account was blocked. And I didn't get my money back! Account blocking date 11/06/2022.

I was trying to place an order for some books with gift cards. For some reason, I couldn't access the shipping page, so I called Amazon customer service. The rep was rude and was trying not to answer my question. Eventually he told me to use a dummy credit card (not a real credit card) and this would fix the problem. He even sent me a link.

I just moved to a new house, I started Amazon Prime and ordered a couple of packages. They delivered to the wrong address and they send me a pic of the packages delivered to a mobile home. I called them and requested to get the packages re-delivered and they did to the same wrong address. I ordered some more and again they went to the wrong address even though I wrote specific instructions on how to get to my house. Yesterday 2 more packages went to the wrong address and finally today I received a package to my house. I called to get the ones from yesterday re-delivered or refund and they closed my account!!!! Really???

This Review is for AMAZON.CA.

Amazon drivers can't read, every time always past strict times of business closing. In my delivery directions it says this is a business and only open Monday-Friday 8am-5pm, and every time they deliver past 5, missing a lot of packages. Even have it in the address line of delivery hours. Amazon don't care of the many complaints as they still deliver late. I will create a site just to post all the complaints for amazon, maybe if people stop using them things may get better. I use them very little now, where I use to use them all the time. I will not renew membership next time, as well as send bad remarks about amazon and help people find better places to go.

After multiple calls to Amazon and opening an investigation through American Express I was issued a credit. Amazon followed up with a call. It should not have taken all of this but in the end I only lost my time and some sanity for a few weeks. I would not say I won't use Amazon again but my orders will be limited to lower cost items and I will do my due diligence to check reviews and ratings of any seller. Most likely I will stick with orders sold directly by Amazon and avoid third party sellers. I have had good experiences as a whole with Amazon so this is an outlier.

Good luck with Amazon call back customer service supervisors if the bot can't help nor the person in an overseas boiler room with such strong accents, super loud background noise and you have to repeat yourself over and over. I have tried two different times and been told both times a supervisor is not available but definitely will call me shortly. Confirmed my phone number and NOTHING - CRICKETS! It is very sad!

For a long time I was pretty happy with them but as of lately I keep getting unrecognized charges to my Chase debit card from Amazon. It always gets “straightened out” once I chat with a customer service representative but it’s getting pretty old pretty quick.

Amazon Prime charged me at least 10 months for their Membership without asking me. I noticed 2 weeks ago and cancelled the unwanted subscription. I requested a refund twice already for those months and they declined to do so. User's recommendation: Always be cautious when buying there. Other places are more impeccable like eBay.

Was told misinformation, yet AGAIN. Their error on my $235 credit for an item received damaged by their delivery service. Basically took my cash & made it a gift balance I cannot get back to my account or transfer. Another attempt to contact a human being & yet another disappointment. Overseas customer service & language barrier so they can save $$$. Cast the customer aside...There's always more to replace one. Service used to be second to none, now just a pile of hot garbage. Best way to explain it. At least their stock prices accurately reflect the massive decline.

I like Amazon because they do their very best to get your product to you on time. Like when they give you a certain date when your product is to be deliver to your house. And they also let you know what company is doing the delivery.

I agree with the review by James from GA- Amazon does not allow ANY negative reviews anymore! I received my package via UPS 2 days ago and the box looked like somebody stomped the life out of it! The inner items were all smashed and the packing box appeared to be slit open along nearly the entire length of packing tape on both top & bottom of the box. Then today I received an email from Amazon saying they could not post my review with pictures because it belonged in the Feedback section and not the Product section. Well, we all know the only way to post it in a spot where customers will actually SEE IT is if we post it into the Product Reviews section! Nobody can even post negative feedback in the actual Feedback section either! I'm closing my Amazon account for the 2nd & FINAL time today!

I order/re-order the espresso pods every few weeks. Amazon's delivery is extremely fast and the price is right. It's odd they charge the same price as Nespresso and other online services - but they crush it in terms of speed of delivery. Way to go.

Amazon received my items back and refuse to give back my refund. The chat customer service are like robots, they all repeat the same identical message back to you. Customers cannot put a “real“ negative review or it will not be posted. Amazon Prime is worthless. Your items are delivered to the wrong address or not at all or up to five days later. Your items that are sent by Amazon look used or returned. I canceled my Prime and it seems like now they refuse to give me my refund. Now Prime is over $16 per month. TERRIBLE COMPANY WENT DOWN BIG TIME. I have had Amazon’s third party sellers trying to pay me to remove a not so good review not once countless times through my personal email. I told Amazon and of course nothing was done. I will take the 3% back on my credit card and shop elsewhere. Where I am treated like a person, not a crutch for Amazon to make money on their deceitfulness.

The absolute worst company, they are scum. I’ve spent all day dealing with them. I had a big order broken up into 2 shipments, both coming via Amazon delivery. Neither came and they refused to refund. I’ve had to file a dispute with my CC. This is just terrible, they used to be great but now they think they can get away with treating customers like garbage. They wouldn’t even properly investigate my claim because if they did, they would see that their dumb drivers mishandled my orders. First order marked delivered to mailroom instead of front door. I can’t find it in the mailroom and the Amazon van guy I flagged down said he didn’t have a delivery for me. Their customer service tells me that it was marked delivered by mistake and I would get it next day with the 2nd shipment. Well next day the 2nd shipment is marked delivered but doesn’t say where and nothing is here. Customer service chat was atrocious!

Like many on here, I decided to cancel my Prime membership after 20 something years. It's clear that Amazon has no concept of managing their supply chain and are so deceptive to customers, it's amazing how they get away with it. They increase Prime membership yet the majority of product takes several days or delivery AND if you find the same product with 2nd day delivery, it's marked up significantly higher than the same product with several day delivery. So, we are paying higher cost for membership and then higher cost for product to take advantage of the membership. Go to Walmart - less expensive, better product availability, 1-2 day free shipping. Amazon is horrible!

Amazon customer feedback post is worthless. Amazon does not allow any negative feedback on its customer feedback webpage. They block these negative feedback inputs or totally cut you out of their feedback webpage. Therefore, the Amazon Customer feedback pages are worthless and misleading.

While Amazon is a good company, they presuppose, with their "topics and answers" list that they are so a great company that they know everything that the customer needs in response to an order question. Should an order be late, as in my case, (after promising a certain delivery date if I ordered a product by a specific time slot), my options for recourse with the late order is to wait an additional 3 days to see if the product arrives, and only then I may choose to cancel if I desire to do so.

I've been Prime member for that past 18 years (since 2004) and I just cancelled my membership two days ago along with Amazon Store Card due to overall experience at Amazon.com where you no longer can trust Amazon as company or their Customer Support that has been outsourced to India. Let me explain why. I don't know if you've noticed over the past few years (5 years) Amazon products quality in general dropped drastically from being best place to shop to a place that start looking like China retail site.

This site is very informative and easy to find the products you want, and need. The only problem I have is some products do not list a price, such as some Graphics Cards, I have to click again to find a price for them. I do not think this should be Needed. Thank you/ LOK

I never had an Amazon account before but when I did open an account Amazon told me that I was linked to someone's account, they will not work with you or contact you but just give you a email of bull **. The CEO Jeff Bezos can care less about if you have problems with an account, they just close it and you have problems getting refunds. Andy Jassy, you try and contact his office, he will give you the brush off like you're a criminal or something, the Account Specialist Department all they know is how to send emails out with lies and misleading information. So far I would avoid Amazon.com altogether, they are a ripoff company, SO BE WARNED, if you're not their kind, beware.

We bought one dining table from Amazon via driftwood (Bharat furnitures from Rajasthan) on September 2021 and after 7 month we found cracks in joints of dining table. When we contacted Amazon they completely denied to stated the problem and any kind of help than we talked to seller. And seller now denied to give any service to fix the issue or refund or replacement. Now, Amazon and their seller both denied to fix our problem. We paid 16k and buy furniture from Amazon.

I like most others would leave less than zero stars if possible. Over a month ago Amazon decided that someone was ordering items they shouldn't be - and shut my account down. All items were me - they were gift cards to Amazon for a program we are doing. They canceled all. I was in Mexico at the time - not sure if it was the location that freaked them out. I have explained over and over and over and over that it is me. They refuse to turn my account back on. Every time I call, I'm told that there is no email or phone number they can give out to "said department" - CS has to generate an email with them. CS doesn't even have a phone number to them. Right. They've emailed a couple of times with a format email telling me I have to get a new account, because they deemed someone hacked into mine and placed an order. IT WAS ME!!!!

First off there is a language barrier. Second used to be all about customer. Not anymore Amazon is going down the tube fast..used to love reasonably priced, great customer service easy returns. Now everything truly spiraled downhill....the customer service is so annoying.

I have been ordering from Amazon for many years and recently I was at the door (as I saw the amazon driver in the camera). Now that I am in a wheelchair I shouted out to the driver if he could come back and hand me the package because I cannot get out of my wheelchair and walk to the box. The driver said the following "go ** yourself you cripple". I called Amazon to complain and 48 hours later every order that I had placed which was in route were returned to amazon for refund. I guess it's OK to curse and use foul language against Prime customers who cannot walk to retrieve their packages.

Amazon is piloting an extra charge for one-day delivery for Prime customers. Don't fall for it. Gave it a try and Amazon failed miserably. Not only did they not deliver early as promised and charged me for, but now the package will be delayed - something that is also occurring regularly since Amazon started their own delivery service. By the way, Amazon does not refund the "expedited delivery" fee even if they deliver late! You have to cancel and reorder.

Amazon charged me an item had been returned through UPS! Called to confirm Amazon admitted that it should never charge me back since the item was dropped off at UPS store. But this was second times happened to me and Amazon still didn't fix this common issue?! Amazon an average sale is $950 million a day, let say 0.5% fall in this error = $4,750,000; if 95% of customer didn't bother to check their statements = $4,512,500 was overcharged by Amazon a day!

Do not bother ordering from Amazon 3rd party marketplace sellers. You will not get your money back even if the product is defective. Their Customer Service people on the phone will just give you empty promises and the run around. They do not know what they are doing. The manager I spoke to was so arrogant and treated me like a little child.

Several times happened. Several times happened. I ordered online. Amazon gave me time window. Just a few minutes before end of the due for no reason my orders canceled. I understand this issue could be happen. But the main problem is Amazon doesn't care about how is the customer's feeling. I tried to tell them my complain is about my time. Amazon waste my time and I need my orders, although they try to make me happy with 5 dollars credit offer. I said this is insulting whenever people talk about humanity and customer's respect, but they still tried to buy my waste time with 5 dollars gift card. I just disappointed because feels like Amazon already grows up and don't need to respect or responsibility about customers.

I’m so tired of calling Amazon regarding their delivery companies. They try to redirect me to these companies and it’s futile. Amazon is responsible for making sure my packages get to my door. That’s why I pay extra to use their site. The only company that does bring to me is the one being evaluated each delivery. I feel as though I’m being punished for living in an apartment. Too many lazy delivery guys will leave my packages at the entrance to my building. That would be equivalent to leaving a box at the end of someone’s driveway. I’ve had young men leave extremely heavy boxes for me to drag home. Even if I catch up to them they say they don’t care. I’m a 60 year old woman with back and neck issues from working hard all my life. Amazon you’re responsible for ensuring my items arrive to my door!!!

90% of my orders are late. And when speaking to customer service they give you the run around. My most recent order I paid for Express shipping to have it arrive the same day. Had me waiting til midnight. When I spoke with representative via chat they could not spell too and when I said I didn't understand what they were meaning the ended the chat, then I called spoke with a few CSR's then a supervisor who offered me a refund and said, "Your product will still arrive. Don't worry about returning it." I agreed. When I checked to see if there was a shipping update and instead the order is no longer even being shipped. It was canceled. Altogether the false advertising their doing with there shipping and lying to customers just to end the call.

On later of Feb,2022, I mistakenly returned packages to UPS (Amazon returning label) which doesn't not belong to Amazon. On earlier of March, 2022 I found the mistake then try to contact Amazon via phone and email, then the nightmare began, so far, I have not got the mistakenly sent packages back. First It is hard to find the real customer support phone number, neither find the Amazon support email.

Well bought something on Amazon tells me it's gonna arrive on the fifth of April. Now we are the tenth (still not arrived at this time) and when I look at the location of my package it seems to not have been shipped yet. And on the 13 I can ask for a refund so the feeling I have right now is that they get money without sending me my items. So it feel like a big ** you to me, there is NO way to send them emails only a phone number. What a awesome company (sarcasm). So I'm gonna talk to Amazon about this. Maybe they will do something about this and remove the seller from their sites. So do not ask for them to ship anything. They are a waste of your time!

Well I learned a valuable lesson today. I am selling all my Amazon stocks. This is a huge risk factor waiting to happen. My chat agents kept dropping my chats even the supervisors. They did not care about my situation. They treated me like a joke. It was a horrible experience. They offered me a 5 dollar credit. At this point I think it's time to go back to shopping at Walmart. At least they pretend to care there. But the whole situation boiled down to this. I have my daughter coming in town that I have not seen for 4 years. I had a special movie night planned with 3d. I brought everything I needed and made sure I selected the option that said. Next day guarantee. They changed it to 3 days away. I chatted with the agent. It was horrible. I have screen shots of the whole situation. The biggest problem for amazon is they need to be careful who they disrespect. Because they never know who are stock holders.

Amazon would not refund (or issue a gift card) for any unused Amazon gift card entered in my account after I decided to close my account. I lost a $100 unused Amazon gift card that was on my account. The customer service was very rude. I will never buy from Amazon again.

I have been a customer, and fan of, Amazon, for many years. However, it seems they have now changed their internet interface. It is now difficult to find the kind of products I want. And there is nowhere I can make this complaint to them, so am doing it here.

If I could give zero stars, I would. I bought my granddaughter a 50.00 Amazon gift card for her birthday. She purchased a PS gift card, with it, and they locked her account. This was a year ago. She’s never recovered her birthday money, nor managed to get her account unlocked. So I purchased 200 dollar PS e gift cards, today, and now they’ve locked my account and flagged my credit card as fraudulent. I will never use Amazon again! There are many other shopping alternatives that have customer service reps that actually fix these problems!

Did Not Receive Advertise Product…. Then got extremely rude and unprofessional people… giving incorrect information in Customer Service…. They don’t care at all about their customers…. They deserve negative stars!!!

This is specifically concerning Kindle, Amazon's book producing for authors and selling service for readers. I've been buying and selling books on Kindle for years, usually with little problems and customer service did a good job helping me if I had problems, until now. KDP is now shutting out authors from Kindle who have been on KDP for years and now closing their accounts, creating lies as to why you are cut, with no proof. There is no allowance for fixing unknown mistakes, or providing evidence as to why KDP is closing their accounts. They just send an email stating you can no longer submit books, receive royalties, as KDP will confiscate them, sometimes thousands of dollars owed authors, all of their books gone from Kindle, and they can never open another account again. This doesn't make sense whatsoever. Have out of control robots taken over???