Amazon.com Reviews

I have used Amazon for the majority of my shopping for years, I am impressed with the prices and shipping, but when I have a return, the majority of the time I end up having to spend hours of my time repeating myself because they never save details of the call, which makes me have to look up the order number over and over and explain the problem multiple times. It gets worse, the language barrier is so bad, I can't understand them or vice versa, causing me to give up most of the time. The automatic computer "help" is the worst I've ever seen. I have dreams of destroying the computer ala "office space".

Unfortunately, with the pandemic, there are a shortage of drivers and workers, that being said, the last few things I have ordered have all been late, had to be canceled or reshipped. I would rather have a 5 day guarantee than a next day or 2 day since everything seems to be delayed. When we are offered guarantees and are paying for a Prime account I think, given all the circumstances in the world right now Amazon should re-evaluate the guaranteed delivery time.

I’ve been a long time buyer from Amazon and I have never once had such a horrible experience with customer service! I purchased a gaming PC in January from a 3rd party seller that I later learned was damaged. Contacted the seller and the manufacturer and never got any responses so I contact a rep to request a partial refund acknowledging that I was past the 30 window. The rep approved the request and sent me the label and the shipping instructions. Seller tries to deny it stating they’d send the pc back if attempted.

I ordered water purifier from Amazon, and when installation guy opened the package it was like full of scratches and missing parts. I have immediately call customer care, and they are not ready to replace or return the product.

I have been shopping on Amazon since 2012 and have enjoyed shopping there until now. Amazon recently informed me that there were unusual activity* regarding my reviews and they would remove them. I then contacted Amazon and asked them to clarify and give me more details as I was absolutely dumbfounded by their accusations. Like most Amazon customers, we write product reviews just to help others to make informed purchase decisions.

İt is hard to complete shopping, delivery dates are confusing. There is no bold information about which products will be supplied from abroad. Also UX is complicated. Too many words and text around...

This makes the 3rd time in just about a month that I have ordered from Amazon and given a delivery time only to go check the status and find it has been changed. The benefits you pay for by having Amazon Prime are untrue. You pick your delivery date and they get it to you when they want and then you are expected to wait at home all day to get your order because they just leave it at the door. Amazon Prime isn't worth it, and calling customer service isn't any better. Just excuses after excuses. Walmart's version of prime works much much better and I get my stuff when they say I will or they contact me to let me know why there will be a delay instead of just changing it online and you happen to see it if you check otherwise you don't know they have changed it on you. Worst customer service ever!

Amazon cheats and steals our money by selling defective items and giving us hard time to return. Buying from any store is 100% better than wasting time on Amazon. Amazon is just a broker. Collects fees from sellers and the sellers can sell any garbage and as long as Amazon gets the fees who cares. Don’t buy from Amazon.

I've been shopping with Amazon for about 10 years. Most of the time, I receive my order by the delivery date. Of late, I've experienced unfilled orders, late deliveries and once, I never received the purchase. Amazon refunded my purchase in the form of a gift card. I was given an option of gift card or refund my credit card. I chose gift card because it would've taken several days to receive the credit back to my card. Normally, if Amazon delivers the purchase, everything is fine. However, if they use a third-party shipper, i.e. DHL, FedEx, I might get it about a week to 2 weeks after ordering. Overall, I will continue to use Amazon. I use them mainly because they have products that I can't find anywhere else and a better prices. As a prime member, shipping is free. Years ago I would recommend Amazon to anyone. Now, I'm not too sure. Customer Service should be improved.

I purchased 2 sets of bracelets on Amazon from 3rd party seller advertised weight 66 grams, both ONLY weighed 45 grams and they allowed seller to keep my money and change description to 45 gms. LOUSY!

These days anything you buy from Amazon comes from a 3rd party and this is how amazon plays the games of no returns or credits, amazon started good, but now, they have to pay for Jeff out of space ideas!!!

Customer service is ineffective. Nothing has been done to correct the issue for deliveries being made contrary to the delivery instructions in my profile. Four out of five (now) deliveries are being made incorrectly. Contacting Amazon and reporting this is a waste of time. I did it yesterday, and again today. Numerous complaints have been filed over the years. No effect. Deliveries still made incorrectly. No other option has been presented to correct their delivery issues. I get no feedback for these complaints about their services.

Normally on Amazon if something doesn't work out or it isn't what it's supposed to be it's a simple and easy return. However recently I ordered something and was told as I have been in the past to bring my UPS code to ups store, return it and in 2 to 4 hours I would receive an Amazon gift card credit which I chose. I did as they asked within a couple hours and I never received the credit. When I called the next day I was told "oh this is a 2 to 14 day return process for this item" which annoyed me because the item I returned Was a blanket cover and now my down comforter did not have a cover on it and I can't find one conveniently locally in retail so I reluctantly agreed although what else could I do, to wait the 14 days at which time I was told if I did not receive the refund and the item had been received by them, that I would get a full refund on the 14th day.

I bought a 4 pack of my favorite cookies so that I could give some to a friend who had never tried them, but they arrived in a paper envelope. Two of the boxes were crushed in multiple places; but when I tried to return them, I was told that "This usually doesn't happen" and that there would be no refund because "the item is still usable". I felt like they were calling me a liar, so I sent photos of the boxes and the envelope. I was more insulted that they told me that the cookies were "still usable"; if I had seen these boxes in a grocery store, I would have left them there. The fact that they expected me to just suck it up only pissed me off; if I wouldn't accept it in a store, I'm not going to accept it online.

I order a smartwatch which came in yesterday Tuesday, September 21. This was an inexpensive watch but overall I was impressed with the quality of the material construction of the watch. I follow the instruction and set up my watch with my cell phone and I found that some of the functions were not working as advertised. I decided to return the watch, I went to my Amazon account to request a return authorization. I was informed that there was a procedure that I had to follow and I was provided a website that I had to go to. I went to the website, I answer some questions and at the end, I indicated that I wanted to return the item since it was not working as advertised. I received a response directing me back to Amazon customer service.

Careful, Amazon - scammers and thieves! On September 11, I ordered my mother a Xiaomi Note 10 Pro phone as a gift. September 13, I received the package. There was no limit to joy until they realized that the phone was not in the box. There was Type-C charging, instructions, a case, and there was no phone. After that, I carefully checked the box, but found nothing. This caused me a lot of bewilderment - is it possible that the largest company in the world can deceive its customers.. I began to write and call in support, but they could not help me - they said to call the police.

I have spent thousands and thousands with Amazon over the past few months, probably close to 15 K in the past 6 or 8 months and never really had an issue. I have been damn loyal to them but that shouldnt even matter. Now here for over a month, not one thing has been delivered and rather than just get it here late when they can, which I am good with, hey, stuff happens, I get it, Oh no, they make me reorder and reorder the same item over and over again and they still never it get here. Nothing at all.

Amazon has turned into some real hustlers contracting with these Chinese and other foreign third-party sellers etc. They used to be famous for speedy free deliveries but now that is not the case and they blame your false delivery dates on the sellers or special delivery co's (e.g.- FED EX, etc.) There is no final follow-up or assistance w/ your merchandise when you don't get what's promised. Then when they ask you for a review and don't like it they actually edited & altered my review of the experience by drawing a line through it to make it unreadable. When I complained about that they removed it completely!! It doesn't get more shady and crooked than that for me. I will absolutely be taking my money & business somewhere else where my dollars are respected.

Amazon USED to be a good company with good Customer Service but it is absolutely AWFUL now. Four days ago I got an email from Amazon notifying me that an item I ordered had been delivered though in actuality it WASN'T. Consequently, I called Amazon to let them know and get my payment refunded. I asked for an email documenting the phone conversation I had with them in this regard and was led to believe that the situation would be resolved the next day. That was not the case and I went on to call Amazon REPEATEDLY FOR DAYS and every Customer Service Representative I spoke to gave me a different story but all promised that the problem would be quickly resolved and my refund issued in very short order.

I have used Amazon for many years and for many different things. I always get what I expect and in a timely manner. These are left on my porch and a picture sent to confirm delivery. If I've ever had an issue, customer service was friendly and professional.

Although I have paid shipment, handling and custom deposit fee to Amazon, my order stuck in customs. I contacted with them but they did not care with that and suggested me to refund. So, I requested refund, but they pretend not understand my refund request. They were like kidding me! As I was contacted them and explained the situation thousand times, they kept saying me to wait and the the product will come. Over 2 months, the product did not come and now, they say me to contact with shipment services. They have not any intention to pay my money back! They keep string along and give irrelevant answers to my emails. They are like mocking me! Terrible, horrible experience. Definitely, don't recommend.

I live in West Fargo, ND. They opened a warehouse at 700 Main Ave E, West Fargo, ND 58078. It is a 2 minute drive to my house (1.1 miles). Over the last 4-6 orders that went thru Amazon delivery they have missed every promise date by 1-3 days. The order status can show as out for delivery, but it does not arrive on that day and then the promise date is pushed out. "Shipped with Amazon" means it will be late. That has very rarely happened with UPS, USPS, FEDEX....Amazon is using an outside delivery service that is clearly not staffed. I talked to one of their drivers (because my son was looking for a job). The driver said they were overwhelmed and having trouble hiring enough drivers. If the order includes multiple items with the same promise those shipped by carriers other than amazon get here on time,.

I used to pretty much exclusively shop on Amazon.com for anything from household goods to small appliances. Lately I’m finding better prices, sometimes by 70%, on other sites, usually for household goods like cleaning supplies, and the dog treats I buy are more than 50% cheaper elsewhere. Good reminder that it pays to shop around.

A Comixology subscription somehow was activated on my Amazon Prime account since 2018... I didn't know anything about this subscription or that I was being charge. We buy so much from Amazon I never noticed $6 coming out of my account monthly. I called to question some other subscriptions (that I am aware of) and I was told about this subscription. The person on the phone told me that I would get a full refund since 2018 and also noted that because I never had any activity on the subscription since the start of it that there would be no issue and said paperwork has been sent in and a refund has been submitted. I have not received a full refund. I called to get an update and not I am told that they can not give a full refund and only gave 2 months, around 12$... I have been scammed.

Similar to a story I just read about an account being LOCKED, my acct was closed because I was initially told that I received credit for items that I did not return. I questioned them as to what specific item did I not return and was given credit...because there was none. Then the story changed to..."Well we were just making sure that you are getting the service you expect." A few months went by and I purchased and return an item because it was poor quality. Well that's when the fun began. I received the same email that originally said that I received credit for items that I did not return. Again, I questioned it and asked them to tell me ONE item that I did not return. Then came the email that apparently I did too many returns. As a result of that, my acct was closed.

On 9/10 I received groceries and had ordered several items at 50$ about. They delivered three items out of about ten and refused me a refund. Said they would have to investigate the driver's incompetence and make sure I was correct with what I was telling them. Not happy at pretty much being called a liar. I had the same thing happen with another order earlier in the week. I threatened legal, BBB complaint, local media, and Texas AG. The supervisor who had the chat by then told me to go right ahead and speak to their legal and do what I felt I must. So sent a complaint to the Texas AG and the BBB and filing this here for all the world to see. Shame on Amazon not holding their drivers accountable and making the consumer pay for the mistakes and stealing their money.

Very prompt and customer friendly approach by Amazon’s service team. Even in case of non refundable items, they resolve the issue well balancing the interest of their clients as well as vendors. Amazing experience always.

I never received my items, after several attempts with customer and a whole week of Amazon lying to me. Finally they decided no refund and threatened me with closing my account. I have made a police report against amazon for fraud, scam, and stealing. I have watched my cameras long enough to see that my items were never delivered the date amazon says it was delivered. Cameras don't lie and the evidence is clear. Thank God for Chase taking my side and going against amazon for fraud. Stay away from Scamazon, go to eBay, Walmart, Target, but shop around.

I’ve been buying from Amazon for several years now and had several times where I would not receive my package. At first they would solve the issue. But most recently I purchased a product and again didn’t receive my package. Now they are simply not resolving this issue and I’ve been lied to and no reimbursement. Nothing for almost a month. So frustrated and will cancel my account and not purchase from them again. HORRIBLE EXPERIENCE.

An issue that goes back at least 2016... VPN access. My account is all but useless as my ISP changed my ip, now $3000 of a purchased idea is 100% inaccessible? I called three times, Spoke to my ISP. And it's on Amazon's Side... yet they don't give one **! Bye bye Amazon, plenty of content providers to choose from.

My wife and I had ordered a replacement product through Amazon. When it was delivered, the driver decided to walk through our garden to get to our front door. The driver stepped on our plants (crushed a baby watermelon), and threw the package into the garden.

Amazon is one of the worse, and has a Poor customer service. The representatives have no idea and knowledge what to do. Amazon receiving money for not writing the negative reviews for bad sellers. If someone tries to share his bad experience, Amazon specialist team don't approve negative experience on live. And on the other hand, Amazon fails to improve his customer services and sellers quality as well.

I have been happy using Amazon before and now I may use something, I recently ordered a item from Amazon and shipped by them, said within 1 week it should arrive and obviously they had plenty available to ship, and come 2 weeks later finally got an email saying item has shipped, to me this is ridiculous it took so long to even ship from Amazon. I had a time frame to get this project done and would have met that requirement. You can't contact anyone there that knows anything or takes responsibility for anything if you get anyone to actually talk to. Will be taking my buying elsewhere. Also many I know have cancelled their prime membership because it didn't matter with that as far as shipping times for them also. Please be aware if buying from the site, it has gone downhill and I don't see it getting any better for them.

Although description says all cotton, products are other materials when received. You then have to return item and try again. This is false advertising. When working with their personnel for return, they mark reason as product not received. They do not handle the root of the problem which is either their bad computer input or false advertising by vendor. I even received one new product in which the contents label had been cut out!!!! My allergy told me immediately it was NOT all cotton. Do not trust their product information. I

Don't buy from Amazon or any Amazon seller. I was charged twice for the same product. I was told by an Amazon manager that it is not Amazon's fault, it was the seller's fault. I was told to call my bank to fix it. My bank said to talk to Amazon. The manager refused to help at all. I left $68 in my account till I got paid in two days and now I am negative $1,545. I guess Amazon doesn't care about if people need to eat or not. I tried showing my bank balance and the charges, they didn't care. However, they said I would get the money back in 7-10 days. Can you imagine having $1,607.04 charged to your account and the same day hours later another charge. Now I have no money or food because my account was overdrawn $1,545. It even swallowed the $68 I had in my account to cover food costs. I will not be shopping with Amazon going forward. I knew I should have gone with BestBuy.

I just purchased Amazon Prime for a entire year approximately a month ago. Their vendors have failed to deliver packages as agreed. I mean weeks and no packages. Or very late if they do arrive. I asked for a prorated refund for my membership. They refunded me 25 dollar. Of the 130. I spent on membership. Doesn't sound right to me... I have stopped using Amazon. You may want to consider other options..

I have no real problem with Amazon per se in terms of products or deliveries, but some of their drivers and their overall customer service is totally annoying. Certain drivers will park their Amazon Prime vehicles on our street, across from our house, and make deliveries or sit in the truck for up to ten minutes, with MUSIC BLASTING. We've complained about this three times now in the past year. Tried talking politely to a driver once and got glared at.

Horrible customer service! In my very personal experience now that Amazon is big they do not care about individual loyal customers anymore. I have been a loyal customer for 12 years now. I even have had and used my Amazon Visa Card for 7 years. Nowadays they simply do not care about their customers. They charged my amazon visa card 950 dollars the day AFTER they had emailed me that they themselves had cancelled my original order!!! I did not cancel that order. They even posted their update under my account saying that the order had shipped!!!! Now they told me that I have to wait 5 business days for my refund.

Innocentia, Amazon's customer service / technical support rep, provided outstanding customer service / technical support with two of my Amazon Firestick remotes! I really appreciate her kind, professional, knowledgeable and considerate service! Thank you, Innocentia, and Amazon for providing world-class customer service / technical support! George

I ordered a big 5 inch teddy from Amazon for my daughter's birthday and they delivered some AC window stand instead of the teddy. When I complained them about the same and asked for my refund, they scheduled my pick up but no one came to pick the product. I again called them up, they again scheduled the same but again nobody came. After so many attempts, each and every time I call up the customer care, narrate my story again and again to each and every individual and in return I got a new pickup schedule date on which nobody comes. This is purely a case of harassment. I have to suffer for the mistakes they have done. First they spoiled my daughter's birthday and now they are harassing me by not refunding my amount.

...But what they don't tell you is that it will be a pink slip in your mailbox--not the product you ordered. And these little pink slips always come on Saturday. Yay!! I get to drive to the post office on Monday, wait in line for 20 minutes to finally get my "early" delivery. Hey Amazon--every hear of UPS or FedEx?

Amazon.com customer service DOES NOT SPEAK ENGLISH. I've spent the last hour and a half trying to get sales tax refunded on a non-taxable membership fee for Kindle. I spent way more on cellphone charges than what the sales tax is. I talked to a least 10 people, none of whom I could understand, before I finally found someone barely smart enough to understand what I was calling about. After multiple attempts to explain it. I hate having to call this rotten company! Get yourself a strong drink, and make sure your health insurance covers heart attacks and strokes, cause YOU'RE GOING TO NEED IT. This is not a one-time occurrence! This has happened to me a least 25 to 30 times! I FREAKING HATE AMAZON.

I contacted Customer Service to inform them of the dangerous and reckless actions of one of their delivery drivers. The actions that I noted were in no way related to a delivery for me. The calltaker was only interested in getting my account information for "verification". As this driver's actions did not relate in any way to my home, account, or any order that I had placed, I advised the calltaker that I needed to file a complaint as if I did not have an Amazon account. This should have been perfectly acceptable and if Customer Service was genuinely concerned about a complaint, the information would have been taken, whether I had an Amazon account or not.

The reliability of Amazon delivery has slipped quickly. Even with Prime delivery has not arrived when promised. I have even tried to chase down a package I received a delivery notice on only to call and find out it was scanned inadvertently and then was told it would be delivered the next day. Unacceptable. I shopped Amazon for convenience but it is quickly becoming an inconvenience.

Not buy from this company Amazon, they take your money and do not give it to you, customer services is garbage of the great, my vacuum cleaner broke and they didn't give the money back. And the manufacturer discontinued it, this is a ball of **.

Doesn't matter what I put in delivery instructions, my packages get misdelivered all the time or left out to be stolen because it's past business hours. I even put if office is closed do not leave on porch. Try delivery during business hours. The drivers are idiots.

Amazon is going downhill in many departments. Given the massive exposure, their systems are all being gamed from all angles. It is difficult to find quality products in any category, they seem to all be cheap knock-off products with innumerable problems, ranging from poor quality to wrong products sent to customer service that can't be reached. Just this year I had two instances of discounted products never arriving, and I got an email the day it was supposedly arriving saying that the item was cancelled/unavailable. The first time, they sent me a replacement, but the second time, they told me they couldn't send the replacement for "technical" reasons I couldn't get to the bottom of even after half an hour on the phone. The item was still in stock according to the web page, but now more than double the price.

I tried to Write a review about Amazon - qualitykeylessplus. I was not allowed to say they sent me 2 packs of 2 keys. Not only do they not fit my car they aren't even the same. AND WON'T GIVE MY MONEY BACK!!! Went back on and made sure they came from someone else and they came from the same qualitykeylessplus - A Different Blank!!! Useless!!! I bought them from someone else. I called and Texted Amazon 4 times now, for over a year now. They said someone else was writing reviews under my name. I was told to change my password (I Did) and to wait for an email...it will be fixed in 24 hours. I won't be, they do not care. Just like all complaints against Amazon they just laugh at you...I wish we had Recourse against Amazon!! SO...All Reviews on Amazon can not be trusted.

I am an Amazon customer since 2002. The customer service used to be exemplary. It has progressively become unprofessional, no solution-contact us many times retailer. It is very sad, as far as I am concerned. I will make my purchases elsewhere going forward as it has become so hard to know how the purchase, cancelation and/or refund will work. The processes change and the employees themselves do not know what to advise so all of them say something different. Very poor experience!

8 months I have charges from Amazon so easy to overlook 13.77 per month. I DON'T HAVE AN ACCOUNT. Amazon said too bad they couldn't help me call my bank. Wouldn't recommend. This is theft and this company knows this happens and doesn't care to make corrections.

Amazon no ** supervisors. Few ** shoppers has earned them. The first place we need to dethrone because without the people they don't exist...yet with that much wealth no one should be hungry sick or deprived of any healthcare... This whole racially motivated situation has prevented me from getting my grandkids the rest of their school supplies... Amazon started off in Jan by allowing a inside worker or a outside hacker steal 60 dollars out of my account... My bank got that back for me... 2 months later $500 was stolen from my account for a amazon trade in...and amazon refund my money nor would they close the account. They kept it open. Wouldn't transfer the funds anytime. I put bank info into that account my account would then be exhausted...

I am an Amazon shopper, or at least I was. I am extremely disappointed in amazon shopping as a whole right now. Prime shipping in the past 6 months has completely lost its shining advantage and has gone from a regular 1 to 2 days shipping times for items fulfilled by amazon.com to well over a week and anywhere up to 17 days to actually receive a product in hand. This, in my opinion, Is unacceptable according to the expectations amazon has set for customers. I don't use any of the ** "value-added" services associated with prime and I'm sure I'm not alone here so it seems being a prime customer is pointless at this time.

So I bought a grill off Amazon through a 3rd party about 6 to 7 weeks ago. Grill came in damaged from UPS. We refused the grill and UPS sent the grill back to seller. We emailed seller as well and explained that the grill came in damaged and asked them to just send us a new grill. So weeks went by I never heard nothing so reached out to the seller and asked them what was going on and where my new grill was. They then stopped responding to me so I then reached out to Amazon and explained what was going on.

Well they decide after I order a bunch of stuff and gift cards they wanna put a hold on account for no reason and took money from account and their reason was because I bought too much, that's what the hell Amazon is for. See y'all in court.

Amazon has REPEATEDLY FAILED to rectify the problem of failed deliveries for several weeks now. Mind you, even the photos that the drivers take showing misdeliveries don't seem to move Amazon in the right direction. In one situation, one misdelivered *private* order had been mysteriously removed from the box, and the item appeared by itself (no box in sight) for the whole neighborhood to see. Another disconcerting things is that Amazon is now asking the customers to go outside and look for the misdelivered package themselves. Can Amazon guarantee that their customers are going to be safe by doing this? Especially in today's world where most people don't know the character of most of their neighbors? We've been customers of Amazon's for years, and up until recently, we've never had this issue.

Amazon refunded money for an item we never received over a month ago!! Then randomly decided 3 months later to charge me again as in a second time, for an item I once again, never received!!!! I thought the problem had been resolved the first time I had spoken with several people that only read from scripts and I can barely understand most times!!! Anyways since Amazon decided to take money out of my bank without my knowledge or permission on said item we never received it therefore makes my rent check bounce. Also costing late fees, overdraft fees, court costs, and fines from our landlord etc.

Returns are not being scanned in by Amazon's employees at their return warehouse which is causing a delay in refunds that is due to customers. On some items that was damaged that I sent back it says that I got a refund but nothing showing the return complete on a return. I have questioned Amazon's customer service people about this. Amazon can turn around and charge you for a item that was sent back but not showing Return complete. I always print out 2 copies of the authorization return. One that is put into the item box I am returning and I keep a copy for myself to track the return. I am now waiting for a refund for 2 dresses that had their original tags on and returned back to them next day after receiving them. I even paid for UPS to pick them up for a charge of $6.00 each.

I needed an item for work. I needed it overnight. Amazon had it and said it could be delivered to their Hub Locker by 10PM the next day. Needless to say it did not come. Instead I got this message: "We’re very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by August 2, you can come back here the next day for a refund or replacement."

I have had to deal with Amazon Corporate Office for the last 2 years because the Delivery Drivers do not read Delivery Instructions! Ever... I live on a busy street and I have had my packages stolen numerous times and the people at Corporate don't care! Horrible Customer Service!!!

7/3/2021 An Amazon driver hit my parked car. Neighbors all saw it happen after the two people delivered a package next door. The amazon driver quickly got out after they hit my car, picked up their ladder and left. By the time I was told they were long gone. I called the police but because they hit the vehicle and ran there wasn't much information he could put down. I was told I would be contacted several times after I submitted the supporting documents that I could but never was. I kept calling and emailing and finally they told me last week that they found the drivers, found the truck, and were going to review. Also claimed they reached out to one of the witnesses which WAS NOT true!

I bought an extended warranty with an item in 2017. In July 2021, I requested a claim, but Amazon says they can only search back to 2019. They can't look up a warranty that they themselves sold me? Surely, with all the data retrieval power they possess, they should be able to retrieve information on their own product. The representative made no effort to try to further remedy the situation.

Complained 5-6X re packages left outside my gate. Courtesy credits were issued. Used the courtesy credits on products turned out not as described & returned. Then told courtesy credits were not refundable. That is insulting & makes me angry.

I have called Amazon multiple times and telling their representative multiple time I do not want them to group all my orders that should be delivering the same day in 1 single package but as of today they still doing the same thing. Worse yet they waited for the order it supposed to delivering a day later to group it into 1 package then ship out even if that make my delivery late or a day or 2. Ever since they use their own shipping company they turn into a junk company.

Well everything worked out. The USPS did contact me and explained that a mail locker is "no contact parcel delivery". The package was sent back to the third party when it was not removed from the locker and Amazon contacted me by email with a refund of the item within 3-5 days. Well I guess I overreacted, I need to adjust myself more to covid-19 protocol and have a little better more understanding. I try to explain it to my granddaughter, she just wants the lights, and now a two new tops! Amazon and USPS step up and took care of business.

I have made several complaints to the Amazon main office within the last 4 months & yet my deliveries are still to this very day being delivered to the unit next to me and or not put on my gated patio where it is specifically directed to be put in the delivery instructions (if my stuff is left at the front door then there is a 90% chance they will be stolen and that’s why I’ve asked to put my things on the gated patio instead of at the front door). Now the unit next to me has a huge metal door that blocks the view of the unit # & my unit #, directly across, is in large plain view, but yet the drivers keep ignoring my address and putting my stuff at a door they have no clue what unit it is…

Purchased a pool on March 29 so I would have one for the summer. Did not set it up until June 10. Stepped in on June 13 and seam ripped. Immediately called Amazon for refund. Ever since I have been given the run around since it was a third party seller. Neither the seller or Amazon worked with me but instead wasted my time on endless phone calls, emails and messages only to tell me today that my appeal is denied since it falls into the past 90 days policy. Pick ups were scheduled, seller agreed to refund but then said no.. Amazon and the seller were stalling me and every inquiry made by me was posted to a later date.

Requested a refund credited to original form of payment but it was applied to an Amazon gift card. Called and was told that it cannot be reversed. Amazon always tries to keep your money. Always check that refund is applied to correct form of payment.

Told me the cannot refund me $30 for lashes that I never got!!! Told me there not responsible cause the weight was supposedly right!!!! And to call the police!!! Wow!!! I spend at least 3 or 4 hundred dollars a month with them and they wanna steal my 30 dollars sad billion-dollar company!!! That’s probably how they got Rich - Stealing.

I finally received the gift card. I was actually wrong about the amount. It was $150. It was in my account 2 days after I applied. I just did not know it was there. It was not showing up in my gift card section. Amazon did what they said they would do. I just did not know that had done it.

RIDICULOUS! Placing a Fresh order is the worst thing in the world. I have had issues checking out every single time I attempt to buy food since the pandemic began. Two a month I spend over an hour trying to place my order. Customer Service is no help and asking to speak to a supervisor is just as bad. Hours on the line to get nowhere every SINGLE order. Then the system charges the wrong card and customer service has to cancel the order one item at a time for 110 items. When customer service can't correct the problem they still me to wait for 2-3 and try again but the problem is always the SAME! The system is against EBT but will charge my credit and debit card in a heartbeat! AMAZON THE BILLION-DOLLAR BUSINESS THAT YOU CAN'T EVEN COMPLETE A SIMPLE ORDER ON. DO BETTER!!!

I ordered a new Nintendo Switch using the Amazon app. I paid full retail price for a NEW Nintendo Switch. The ad said and currently says sold by Amazon, shipped by Amazon. Amazon sublet the order to a 3rd party. The 3rd party sent me a USED Nintendo Switch. I did not order and pay full retail price for a USED Nintendo Switch. After receiving an incorrect order, I reviewed my order to make sure that I did not make a mistake. I did not make a mistake. There is nothing that says USED anywhere. Again, it states sold by Amazon, shipped by Amazon. I called Amazon. I talked with two different supervisors. Both supervisors confirmed that my order was for a NEW Nintendo Switch.

I'm a Prime customer that ordered a DeWalt combo drill set and car alarm to be delivered on Monday June 28, 2021. My address is at the United States Post Office, so there were 3 different drivers that tried to deliver at 7-8pm on three different days in a row, with 9-5pm delivery specific performance noted on my account, now it's labeled undeliverable. I've ordered plenty to this same address before, it's the federal government post office you dummies, then they act like I wanna wait another week for a replacement is bad business.

Amazon stealing data. Closing accounts without notifying customer and please team consider this review because else they think they are biggest company and do anything without notifying customer is totally violation under customer policy. This is baddest service and going worst in future if you guys didn't stop and use alternate.

A delivery was made by Amazon on June 19. The driver ran into a retaining wall on my property, damaged it, and left. I live in a rural area, and there was no one else on my property that day. I filed a claim with Amazon online. It was forwarded to "ARC". They say that unless I was there to photograph the delivery, they "must" deny my claim due to their policies. I was basically called a liar. Why would I do that? The end result is that Amazon drivers can enter your property, damage it, and the customer is left to pay for repairs on their own...unless the customer stands watch over them and takes photographs DURING delivery. Delivery while you are away puts the customer at risk.

Hi, I have recently moved to the ground level floor. The Amazon driver would need to go to the back of the building or down the steps. One driver refuses to, so the driver leaves them at the mailboxes for anyone to grab them. As I make complaints every time he does this. Today he makes the package delivered in a safe place, however the package was not delivered. No picture of where the package was delivered to. When speaking to Amazon they said they mark them delivered before delivering them sometimes, and I may get it by Monday. I don’t understand why Amazon is falsifying their quotes on the promise of their delivery. This is a huge issue. As I have no procedure But it is marked delivered. Amazon refuses to do anything but will give me a credit even though I purchase the item on sale.

Amazon is a shameless company. Currently, it is too big to take care of every customer. Its customer service is below average. Amazon's A to Z service doesn't work, I have returned a defective product about 2 months ago, to date, no refund was issued, I have called and chatted with customer service multiple times, they are clueless, they don't keep historical records of cases. Every time I had to start over explaining my situation to the next representative. Some of the customer service agents are rude and unprofessional. I have filed a legal claim, hopefully, it will help. I hope serious competitors to Amazon will be showing up soon.

Amazon lets sellers defraud customers then protect the companies despite written evidence of their wrong doing. Spoke to a exec resp who is nothing more than a csr with a title by the name of joe. Treated me like dirt, threatened me and falsified the facts. I have never been so humiliated. Complained to BBB. Answer was even more disgusting. Told me they won't answer. Never again will I buy there and now they have a lawsuit on their hands.

I am a Amazon Prime member for more than 5 years. These days it looks like Amazon is giving fake promotion. 2-3 months ago, I found a popup message in my amazon account that if you enroll new credit or debit card you will get $30 or $40 (can't remember exactly) credit. I did it immediately, but never get any promotion. I called to customer service after several days. Customer service keep me on hold to talk to her supervisor. Then they decide to forward my complaint to promotion department. I got a long email from promotion department saying that "we are sorry that you were not able to use gift card"..what a stupid miscommunication! So, according to email, I have to give a long list of information for my complaint to go to next step assessment for getting credit. Hah, I am no more wasted my time on it.

Went to Amazon.com to purchase a gaming computer. Amazon.com offered a promo. Upon approval of the Amazon Prime Rewards Visa Card you will receive a $100 Amazon gift card. I applied and was approved. I was offered an additional promo. Spend $500 or more in the first month with your Amazon Prime Rewards Visa and receive an additional $100 Amazon gift card. I spent over $2740 on my first purchase. In my Amazon account they listed 2 separate $100 Amazon gift cards to be received 4 to 6 weeks after purchase. The computer arrived. Upon opening the box, I noticed a 4 inch dent in the front metal fan cover. Then I set the computer up figuring they would just send me a new front. I started the computer and I went through the setup and upon pressing the top mouse buttons behind the wheel the two top buttons just fell inside. There was nothing connect to them.

I used to be a happy customer of Amazon and was happy to pay the yearly membership fee but back then they actually shipped and delivered packages in 2 days as they promised and when you called customer service you got someone who seemed to care and resolve your issue. Those days are long gone and now that yearly fee is has gone up, they rarely get packages to you within the time shown, and customer service doesn't care about "your" issues. I asked to speak to a supervisor this last time and was told no, the supervisor would tell me the same thing as it is "their" policy. They cared when they were growing their customer base but now that they have market share, they don't care and don't need you. Hopefully another company will step and offer similar services for a comparable price.

I had to suddenly stop using Amazon because they don't credit your returns AND lose returns. Someone working there is so stupid not only did they not give me credit for 2 returns valued at $150 but then they tried to double charge me for the item I returned a second time. My bank realized they were trying to charge me twice and blocked them. Then they had the nerve to contact me about an item that was already paid for to supply another payment method since they couldn't charge me again for an item I don't even have.

For many months friends have been telling us we should "get Amazon and watch the TV series Yellowstone". This evening we signed up for Amazon Prime (annual subscription). Our Prime membership was confirmed and I switched our TV to use input from our Fire Stick. We were dismayed to learn that we'd have to pay something additional, over and above the cost of Prime if we wanted to see that production.

Careful, Amazon shopping scammed us, we had a charge for over 700$ on our credit card for a car part that isn't even for any cars we own, we didn't order this and we caught this before it shipped and told amazon we wanted to cancel but they refused even though we shut the payment on the credit card down. They sent it anyways against our will and amazon said either we pay or they were shutting our Amazon account down, so we said shut it down. Why would we ever trust this scam company anyways. So we are now trying to send back some 700 dollar car part that isn't even for a car we have and it's been a nightmare so don't trust Amazon with your credit card info, even though we didn't have it saved they kept it on file and tried to charge it against our will. I hope everyone reads this. Doesn't have this happen. We had to cancel 2 credit cards because of this.

I order a lot of stuff from Amazon. Now during Christmas a lot of my packages went missing. Since then stuff has been Disappearing. Now this week I ordered 5 thing they were supposed to be brought to my house on Monday. Got nothing. Tuesday packages were on the truck. Driver had no time to bring them here. Wednesday driver had my stuff on his truck. He was a no show. I called amazon. They promise me the stuff would be here Thursday early. Well nothing again. I called Thursday Night and ask amazon what is going on. I was told my packages were lost in Transit. Driver told Amazon he did not know where they were so Amazon told me, "Ok sorry we can't help you. Driver lost your stuff so we will refund you in a week." This is **. I know where the stuff is going. The driver is taking it. This is the only answer so I will call Corp. office.

I returned an item that I did not order to Amazon. UPS shows proof of delivery to Amazon Returns in Lexington, KY on 4/28/21 @11PM. Here it is, 8 weeks later but Amazon still has failed and refused and continues to fail and refuse to issue a credit.

I've ordered from them for years .. A few tears ago I ordered a front phone screen from them. They said they had it in stock. I asks them for a tracking number. They said it will be sent in two days and wouldn't give me a tracking number. A week later called them. They said, "We don't have them here." A day later they said, "It's coming from Hong Kong. It will take nine months to get here." Two days later they said they can't get it and I never got my screen or money back from Amazon and on the third of June I ordered a ride on bumper remote control car for my grandson birthday. Lol here we go again. Asked for a tracking number can't give that. They canceled my order and won't give me back my money. Never will I use Amazon again .. Don't order anything from them. They will rip you off.

My daughter had an Amazon project for a school. Who gets the most reviews in the last three months. She tried very hard, I specifically started buying cosmetics for myself and things on Amazon, so that I could get more reviews. I told her how the product works for me, and she wrote reviews. And she was in the first place, but the Amazon destroyed her project, in an instant, it's terrible. All the reviews have been removed, all of which have been confirmed are real hands-on reviews. The daughter flew out of the project, as there was nothing to show. Amazon ruined my daughter's dream.

I have been an Amazon customer for 15+ years. When I first joined, Prime membership meant quick service and 2 day shipping meant you got your package in 2 days, with only a few exceptions. Now it means long waits for your order to be shipped, and once it is shipped, it may be there in a week, if you're lucky. When the service started going downhill a few years ago, I cancelled Prime, but they keep sucking me back in with offers like free prime for a month, or some other special offer. You'd think I'd learn, but I keep hoping the service will improve but it never seems to. And don't even get me started on customer service. Used to if you had a complaint, you could leave a message & they'd get back to you within 24 hrs but now you can't even leave a message without jumping through hoops first.

I purchased a fold away football goal for son to play with in the garden, it came folded in a thin fabric bag, as we opened it snapped open, the plastic/composite bars that were folded in tension burst out, all them were snapped from the metal bars that held them together and so their spiked edges flew out almost catching me in the eye. If you've ever unfolded a tent or similar goal, you'll understand the force it's packed with. If my son was home he most certainly would have excitedly been front and centre. We are very very lucky nobody was seriously hurt and lost an eye. It's ridiculous the lack of quality control they have in place.

Convenience of shopping online with very reasonable prices and outstanding delivery of purchased items. Tremendous customer support with very courteous and professional staff. I only wish I had bought stock in the company when I first became a prime member and realized they were an outstanding company.

I've been wavering on dumping Amazon off and on for a while. HATE the company for its politics [STRIKE ONE]. Love the company for convenience of its service (great). Hard to give up the convenience. Still assuming I'm saving money using the service, but haven't bothered to confirm due to strength of convenience. CANNOT use the Prime Video service as everything clocks too much (buffering): a 42-minute show takes twice that long to actually view. So, using Netflix, Tubi, others. [STRIKE TWO].

Amazon is like a big bully, if the product is right and works fine, no problem, but if you have to return something then they give you all this headaches, I have return several items that were defective and the return center always either don’t receive the items or then they claim is not the item or serial number you sent in order to keep your money, I am honestly going back to the old ways, I have had enough, I’ve lost so much money and the problem is that it takes so long, items get lost in the mail on their way back, then they claim they did receive it but is the wrong item, I wanted to see what happens if I ask them for the so wrong product to be mail back to me but they claim Amazon destroyed it, what a lie.

Normally I have good experiences with Amazon.com, especially their Subscribe & Save service. Yesterday, I received part of my order in a battered box; in the box were 2 5lb bags of Wysong Senior Dry Dog food - both of which had slight tears in them. Also in the box were 2 cans of Old Fashioned Cheese Bacon De-Lish Pasteurized Cheese Snack - one of the cans had its lid missing; even though the can feels full it could have been partly used and possibly tampered with. I contacted Amazon's "CS" chat and they blatantly claimed they could not be refunded - even though these items - especially the cheese in a can - could be a health hazard. I do not feel this is fair or right - although the monetary amount of small, it's a matter of principle and health. I'm sorry but my dog's lives - and my life matters. Period. Thank you.

They used to be my favorite COMPANY. They used to be my favorite COMPANY. Not anymore. Money hungry corrupted to their core. I spend 353$ on useless and used ipl hair removal system, I returned it after a week and it's been more than 14 days of not refunding my hard working money!!!! Today I actually got a lousy letter saying I'm not going to receive my refund. So, after 10 years of spending thousand and thousands dollars with Amazon, I'm cancelling my membership because amazon is no longer work for the customer, they work against the customer. One more thing, customer service has never been so bad before! Woww like talking to a wall!! Amazon suck so bad

I have been a Prime members for 10 years. I used to receive my items in 2-3 days. Amazon now delivers my items in 7 or more days from ordering. This is unacceptable. Amazon still advertises free and “fast” 2 day delivery with Amazon Prime. If I used to get 2-3 day delivery there is no reason Amazon can’t, (actually won’t) honor their advertised 2 day Prime delivery. Unhelpful customer service and dishonest delivery advertising are now what Amazon chooses to be known for.

Seller was absolutely no help and neither was Amazon. Tires did not fit and could not be mounted to my rim. I was initially told I would receive a refund due to this. After spending over $500 to ship them back. They charged me another $500+ to restock them. Initial cost $1200. Bottom line I spent over $2200 for tires that did NOT fit and could NOT be used and got $632 back. Amazon said they would reimburse my shipping return and NEVER did. They said they would work with the Seller given the circumstances to get full refund, but NEVER did. So disappointed. BUYER BEWARE...

I have been using Amazon for many years and always loved them, but recently learned that they now allow major brands to veto the posting of negative reviews, even when those reviews are honest and factually correct, and concern the possibly unsafe nature of the item. Two Amazon employees admitted as much to me over the phone. In addition, before I discovered this, Amazon's official response to my review, which raised concerns regarding the possibly dangerous nature of a product flaking off bits of plastic into users' mouths, was that it violated their "community guidelines", but of course without stating which aspect of the guidelines. I guess this is now just an easily abused way to block any review that might harm sales (which one Amazon employee also admitted to me over the phone, that my review was blocked due to potentially harming sales).

As of this moment I am coming up on 4 weeks of being locked out of my account and not one person is competent enough to help me resolve this problem. I have followed all their directions and spent HOURS on the phone begging for help. I have even called the corporate office in which you cannot make it past the receptionist as they do not concern themselves with petty customer problems. I am completely disgusted by this company! I have been a prime customer for 10 years and I am done with their incompetence.

The flowers were shipped from Brazil and looked like they had a long, difficult travel. Flowers were smooshed and looked weathered. Definitely disappointed for my mother’s birthday. I will use a local florist in the future.

Do not… I repeat do not buy large furniture from Amazon! I ordered a sofa and matching love seat. The loveseat arrived but was extremely hard to put together but I eventually got it up. Two weeks and a completely mismatch living room set later they still have not delivered my couch. Amazon relies on a company called CEVA Logistics that has a 2.9 rating to deliver the furniture. First I get a email stating that they tried to deliver and they didn’t. When I finally sat there and called 1 half hour later and spoke to them on the phone they said, "Oh that’s just what we do when we’re missing a phone number or something." Here’s an idea, email me and tell me you need a phone number and don’t send me a blatant lie!

Between March 31st of 2021 & April 15th of 2021 I got some extra cash and I ordered over 68 items from Amazon, which came to almost $2 thousand dollars. Out of the 68 items I brought 2 dresses that cost $19.99 each that was lost or either stolen during delivery or at delivery. When I didn't got the first dress (for I always look on Amazon under orders to see if an item was delivery) I contacted customer service and they refunded my money and all was well.

Amazon's been slipping but this is my first time for this (my order of 04/12/2021): "Undeliverable. Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. We’re very sorry for the inconvenience." Today is 04/22/2021. Tracking shows it was shipped on 04/14/21. Where is it being returned from? Why? If it's being returned, why don't they just send it on to me? Why do I have to wait 3 - 5 business days?

For the first time in my life, I'm 60, I found myself needing SNAP. I tried to shop grocery Amazon & was ripped off for $53 for 1 Root Beer and another $23 for a bag of nuts? Amazon won't allow you report to anyone, and covets this behavior? I'm amazed. I shopped Amazon for decades as a general consumer, and the one time I need all the help I can get, Amazon is there with their hand out looking for ways to scam me and rip me off. I looked and the Root Beer is sold by Amazon itself and they are still selling it? They listed 1 Root Beer for $53 and that insinuated by price to me that we were talking more than one (1)? Possibly even cases?

Prime member are supposed to get free delivery and early delivery, my package was undeliver on the day that they promised, they send the replacement 3 days after and promised to be delivered early morning, didn’t receive it till later. So disappointed with Amazon right now.

Today, I received an email indicating that a package had been delivered. I had not received it. I went out to the table by the entrance door and find the package laying beside a BIG SIGN on the table that says (in all CAPS), "Amazon - Do not leave packages on this table. It is not a secure area. Deliver all packages to the reception desk." This sign is in addition to the one on the entrance door that says, "Amazon - Deliver all packages to the reception desk!" #reading101

I have order an item from them. An Classic Tv movie. Banacek Season 1 DVD. And, Do not take my DVD player it's only it's international DVD player. Ask the seller Rarewave-Import for two things. First, the tracking number and Refund. I pay it with a Gift card. I have to re-order same title with Region 1 DVD. The statement and Reviews I will stand by it.

Amazon customer service is horrible now, don't even understand why they have it. Won't shop there anymore. Once upon a time it seemed like they actually cared but now it's all just a big bunch of runarounds.

I ordered a set of nerf bars on April 3 on Amazon.com. I just got a email today saying It is canceled Due to a lack of availability. I think that’s just wrong... I’ve been a Prime member for years now and this is how they're treating us.

The carrier reported to me that the package was delivered to the wrong house. The carrier reported to Amazon that they need an extra day. Meanwhile, my 400 dollars worth of clothing for spring and baby monitor is MIA. Because the carrier asked for an extra day, Amazon is unwilling to do anything. I told them I don't want the package anymore. I'm sure the house that received it has opened it. Since I have no idea of the COVID status of that house - telling me you will go to that house and retrieve the package is ridiculously irresponsible. Refusing to refund or replace my package is further ridiculousness. Having to depend on a ** company like this for the things I need because my local stores are closed, out of business and/or are not allowed to sell the items I need is a kick in the ** in the middle of this stupid pandemic.

The worst company ever for trying to resolve an issue! It is stupid hard to reach a real person to voice a complaint and get resolution! I have tried leaving my number for them to call me back to no avail! Their online chat is with a computer that has no compassion or even a brain! Come on Amazon, spend some of that money and truly take care of your customers! And do NOT use the COVID excuse as this is your norm!

In two weeks they lost 2 of the same packages.. They don't care. They are liars and deceivers. They mislead their customers. They lie about the delivery dates, they are incompetent. Steaming hot garbage full of manipulating pieces of trash. Don't use Amazon! Liars, cheaters, and thieves.

Amazon is terrible when it comes to something being wrong with an item. This is my second bad experience after receiving an item that is damaged and I can't use it. Explaining and over explaining things that Amazon should be able to see notes about, gets so time consuming and frustrating. I just received an item that was described as "like new" that has a scratch and doesn't even work properly. I called amazon and they explained that for 3rd party seller I have to go through them and request a refund. I did that, messaged the seller back describing the issues and requesting a refund, and then days later today being told they are reaching out to the seller again and can't see I already even did reply to the seller. It has almost been a week and I have not received a refund for an item I can't use due to it not functioning properly. Amazon makes you jump through hoops and tells you things to appease you that day but does not fix the root issues.

All CS are train unprofessional. They aren't helping at all. A long story to short, got an wrong item, and contacted them to see if I will get my item delivered in time. And got an assure from a supervisor that it will be delivery on time. And I didn't receive my package but a garbage that I need to donate or throw it away!!! Totally waste my 3 hours, and look what I got now!!!

Amazon IS THE MOST HORRIBLE WEBSITE TO ORDER OR DO ANY BUSINESS WITH!!!! STAY AWAY!!!!! I have gender reveal coming up Saturday 4/4/2021. Mind you I made a order for all my things on 3/23/2021 and paid and everything and it said it would be here Monday...Monday comes, no package, no notification, nothing so I try to log in and it tells me my account is locked for unusual activity???? (Buying baby reveal things are unusual.)

Deceptive Marketing Practice. I complainant Julio ** hereby duly sworn and states the following:

I recently moved into an area of quadplexes, every single time I get a packaged delivered from Amazon, it gets delivered to the wrong building or door number! Today it was delivered to Apt. 1, my Apt number is 3. It’s ridiculous that they cannot pay enough attention to the address. I am unhappy with customer service not being able to help with this. It is a waste of my time and resources. I am sick of having a package delivered to the wrong house and having to wait another week for a replacement!

I think all they have now in chat for customer service is trained monkeys & don't even try to CALL customer service. You would have a better chance of an intelligent thought from Nancy Pelosi. They tell me an item has not yet shipped, when clearly in my order it provided a tracking number -- enough said.

Wednesday I ordered a fire 10 and two mouse traps. (Two orders) Delivery said Friday. Then *poof* delivery Monday -5 days! I pay for Prime. Dishonest, here’s proof: same day I order mouse trap from Walmart- arrived 2 days! Prime is NOT worth it anymore.

I have been very happy using Amazon.com for years, with very few issues until recently. It appears that their customer support has changed, most likely due to the Chinese Covid-19 virus, which has brought our country to its knees. The only issue I have lately is that, if you have a gift card balance on your Amazon account, and during the order process you specify another payment method, like VISA, they still may charge the item against your gift card balance. That might not be a problem, unless you are saving that balance for a family member to use. I recently spent more than a half-hour in a chat session trying to get the charge moved from my gift card to my VISA, as I had specified when placing the order. It was not resolved as of this date. I won't knock off any stars at this time, due to Covid-19. I will continue to shop on Amazon, and will continue to compare their prices against their competition. I still rate them 5 stars!

Amazon has become no different than other online retailers. Bezos is no longer CEO. Instead he sits on the board which means he is shielded from criticism as he no longer makes day to day decisions....It all started last month. Delivery dates not being met. My daughter would place an order a day after me and her single item would arrive before my order. Last week I called customer service because I returned several items. Amazon decided to issue $121.00 in gift cards/store credit instead of my original debit card payment as I selected. Yesterday I waited for vitamin supplements. The delivery went from 11am-2:30pm to 4:30pm to before 10pm. Called customer service as I use UPS for deliveries. Amazon knows damn well the store closes at 6pm. I cancelled that order promptly. I could walk into Whole Foods Market but I found the items cheaper via Amazon.

They either never deliver my orders on time or to the person next door to me when my address is clearly on the door. Then when you try to call and find out where your package is they hang up on you. They never answer your question and trying to get a real person? You just as well go bash your head in a door for all the good that will do. It’s ridiculous the amount of money I spend with these people and they have the audacity to try and act ignorant when they know full well what they’re doing. They’ve also let vendors come over from Wish and everyone knows what that means. A bunch of fake products or you Not getting your products at all and not getting your money back either. This will be my last order with Amazon. I’ve had all I can take.

The mouse buttons behind the wheel when pressed to see if they're functioning both stayed in and seemed to not be connected to anything. There's a 3 to 4 indent in the front fan cover. Looks like someone used their palm to push the system into the carton. The shipping box is fine so going with the idea this was done either during or prior to boxing. Tried calling but no answers. So considering send back an almost $3000.00 computer. If little things like this are wrong I'm afraid to find something wrong with the computer itself.

Never, EVER use an EBT card to buy food on Amazon! I made two separate cancellations several days ago immediately. I was told of and saw of Amazon's 24 hour EBT return policy. All LIES. They not only never gave me a refund. They stole 210 dollars out of my account, two separate amounts of 105 dollars for each order. This is FRAUD. And guess what? I had to cancel my card and can't get food again for at least a week. Amazon is STEALING and should be held accountable. EBT customer service confirmed with me it was fraud, and I had to dispute those unauthorized transactions. I was told I would get the money back from Amazon, but even that's not guaranteed.

Amazon has refused to get an unscrupulous 3rd party merchant who ripped me off, made ME pay for return shipping, and then refused to pay me back when they received returned item (which Amazon ACKNOWLEDGES they received back) to get my money back for defective merchandise. Have been playing games and delaying tactics, and still no refund. I am out over $121. Amazon admits that seller is ripping me off, yet every call is just a "refiling" of 'A To Z' claims (SUPPOSEDLY), and over 2 months later, STILL no refund. Looks like this company is no longer reputable. I guess I will be cancelling my Prime membership. If you have one, I would advise you to as well; sooner or later, Amazon will rip off YOU too.

You think you are covered when shopping at Amazon? Think again. I purchased a $2150 Citizen watch and found out the seller promises warranty that is not actually in place because he is not an authorised dealer which he claimed to be. I immediately checked with Citizen and cancelled the transaction. Amazon approved it. The seller shipped the item regardless of the cancellation so Amazon instructed me to ship it back and supplied a return shipping label. I returned it and item was delivered to seller. I received no refund. I tried to have Amazon refund me and they said they are issuing the refund and sending confirmation email. They did not. I called 3 times and same results. Now I am without the watch and without my $2150.

I used to think Amazon was a reputable company, I've come to learn they are not, I ordered some items that were advertised as being same day delivery, I paid extra for the same day delivery, but when the order never arrived on the same day, I was extremely frustrated, especially since Amazon charged me extra for the same day delivery, I believe that this is false advertising, Amazon will put down in the description that it will be delivered a certain day, and then change the rules halfway through the game to fit their needs, Amazon will come up with excuses that it depends on availability, or where it's shipped from, but the bottom line is if you're going to put down a item is supposed to be delivered one day, then by God they better deliver.

Amazon use to be great. Now the price went up and they have gotten worse. Buyer beware, you are at the mercy of third party vendors. Amazon is not willing to help at all. Your payment goes to Amazon but they will not issue refunds. Bad business. Lost my $120 per year.

After calling and being told of my package being delayed till after March 06, 2021 and being VERY upset due to paying monthly for Prime Membership, the package strangely came from San Antonio Texas to me (in my city living in) before 12pm. So, it does PAY to complain, let them know you will post a review of bad services and demand to receive what one pays for. So, I think I should not have been put through this all, but yet I DID receive my packages. And, THANK You!

I guess since Jeff is a BILLIONAIRE customer service doesn't matter. Too many times packages arrive late or are delivered to the wrong house. I've also had problems with items breaking and Amazon claiming the return window is closed to contact the seller. Well, you are the seller; I made the purchase on Amazon.com. I'll just take my thousands of dollars and start shopping at Walmart! At least I know I can return a broken item and get what I want when I need it.

I swear I can’t believe I’ve been dealing with Amazon. On one side they offer “great service.” On the other hand it’s the worse because they can’t make sense, everyone has a different story to tell, from the sound of it am flying virtually and connected to different propel in different country in order to solve a problem that needs some attention. All I get is the wrong kind of attitude and some tantrums and refusal to certain services that are usually given to PRIME MEMBER!!! They can’t even keep up with the info that’s given by the customer and blame us that we’ve provided the wrong info!!

I have been an Amazon customer since 2005. Last month they accidentally closed my account and I lost my gift card balance. I called them 3-4 times, went through all the details of my transactions and requested for reinstatement of my gift card balance. They promised every time that they would help. However, even after 7 weeks after the incident, there is no result. Apparently they don't intend to return my money! Is this how they get rich? By swallowing others' money?

Amazon won my loyalty over the years but now I am looking elsewhere to shop. It would appear that they no longer need or want my business. I went to purchased a gym bag on Amazon Feb 17, my 5-7 day delivery “once shipped” would be in April. I went to a different vendor and received it in three days. Free shipping, same price. This has been a recurring issue. I’m not happy about losing Amazon as a favorite of mine but they left me. I didn’t leave them.

Amazon no longer even responds to customer complaints. I tried reaching out via email and chat. No response to my emails and the chat agent said to give her 2 minutes and I gave up on her coming back online after 20 minutes. The issue I was having is that I ordered an item that said free returns and when I started a return, they charged me $7. That’s NOT FREE! I’ve canceled my Prime membership and I’m completely done with Amazon. They have gotten too big and no longer care about their customers. This is not the first time they’ve ignored an issue I was having with them, but it is the last!

Ordered my first Rx from Amazon Pharmacy and not much went right. I called customer server with my fairly simple four Rxs that I currently have with Optimum FOR 90 DAY SUPPLY PRICES. Was told no problem, that all are zero co-pay with my insurance. Have first Rx transferred, get text and email message that says cannot order for another 10 days, but they will notify me when it is time to order--or I can order at very high prices without insurance. Never received notification as promised when I could order, must have a glitch in the system. So I find that the first refill is already in the cart, but requires a $3.00 payment. Thinking it must be postage, I go ahead and order. They did get my physician to write a 90 day Rx, but for three 30-day refills, each at $3.00 each.

Very unethical. I ordered two video cameras and decided to return them. I was waiting for my refund and never received a notification that I had been issued a refund. I was not made aware that the refund would be credited as a gift card. I did not ask nor want a gift card. I call about my refund and I am told that I already received it. I’m livid because my card balance says differently. So I check my account and sure enough there’s a gift card attached to it. Before I knew this I ordered a movie for my kids thinking it was being paid via my debit card attached to my account and come to find out, the gift card was automatically being set as my primary use, when in the past it has always been my debit card. So by me using the balance from the gift card unknowingly, that disqualified me from receiving my refund instead. This was down right deceptive, and crazy.

This has happened to me 3 times: Tracking history shows item was delivered but it was not. The Amazon representative said I needed to contact UPS (which is Amazon's responsibility), then UPS states the package was delivered to the wrong address and to contact Amazon to file a claim. Amazon reported to me that I could not get a refund or replacement because I received the item.

On January 21, 2021 I placed an order. Order was for 125.00. I was not told about the huge shipping cost. One product 2.00 was charged 319.19 shipping. The order 36.00 was 121.80. Be very careful when they say cheap. Amazon is dealing with companies like this. On a income of 1100 a month I am in big trouble now to try to pay for this. When questioned I received an email from Amazon the items were shipped. Too bad so sad. Hope you enjoy. So their new commercial SO CHEAP beware the shipping costs. On a sad note I will not be ordering from Amazon. A company who really doesnt care and cannot be trusted.

My most recent experience with Amazon has been atrocious. I feel disrespected as I have wasted over two months for a simple order that can not be fulfilled. It has been a waste of my time, energy and do not feel like a valued customer. I had ordered an extra large pajama pant from Amazon back in early December. A couple days after I ordered, I contacted Amazon support as I meant to order a large size, not an extra large. I spoke to an agent and asked for my order to be changed to a large size. The agent assured me that they changed my order as it has not shipped yet, so I should be receiving the large pajama pants instead of the extra large. Upon delivery, in early January, I received the extra large size.

Like many shoppers on Amazon I rely on others experience when making a decision on a purchase. So I would do the same thing for everyone else. Well recently I had some large purchases go bad. So I said how my experience was. This time I actually read the email I received back. They were all rejected. It didn't reflect my experience with the product or seller. Well what was I writing about?

Amazon shipping and prime is a joke! They raise prices and their services go down. Their guaranteed delivery is never on time. Almost always one or more days late from the time they guarantee you should have it. Being late is one thing but to charge people over $100 a year for guaranteed deliveries that are never guaranteed or never arrived on time is a joke. They need to change their policies and pricing.

This is the worst designed site ever. It is impossible to find your way around and nothing is intuitive. Every time I use it I want to shoot myself. A site like this should be easy to navigate and find what you want to do. Like why is it so hard to add a channel like Showtime to my subscription????

After a month with no reply I sent another request then I noticed that a review that I made and was approved was taken down. After 3 emails and a call to customer service I finally received a reply in the form of a premade response. Several more email requests and 4 more reviews being approved and removed. Each time that I was able to get a reply it was the same premade response also saying that they weren’t going do anything.

Amazon.com consistently offers exemplary services in all aspects of their business. Customer service is top-notch. There is no issue too big or too small that is not handled with expediency and for the complete satisfaction of their customers.

Started with Amazon in 2012 for my personal use, now I’ve spent thousands on hundreds of items since opening my business in 2019 but frequently ordered at least monthly on something since 2012. So, I’ve had some history with Amazon. These are my issues; First, their censoring of product reviews is absolutely abhorrent, you can leave a 1 star 1 word review but if you have specific information and pictures it somehow doesn’t fit their community standards.

For many items on Amazon, buyers (Prime members only?) are presented with this pitch: "Get $10 bonus when you reload your gift card balance with $100 or more" and one can click through to that option where, should one bother to study the bannered headline - a virtual repeat of the pitch - you'll find "*Restrictions apply" in small font, a second click-thru where one can finally find the disclosure that this is a one-time reward. While it is true, one can get 2% by reloading from a debit card, why do that when you get 5% from Amazon associated credit cards, unless, of course, you're Amazon and can pay 2% vs 5% on a $100 purchase? Amazon must do a much better job with its up-front disclosures associated with this pitch. Why bury the restrictions on page 3 when the words "one-time" can easily be integrated into the initial pitch? Better still, stop pitching now-ineligible members who have already received the one-time $10 reward for this reload.

I have been an Amazon consumer for some years now and always expected Amazon to act in the most ethical way while conducting business in the US however, I was just informed that they do not act in an ethical manner. When a company like Amazon elects to place political its affiliation above helping US citizens receive Covid-19 medicine. I want nothing to do with you.

After I left, the delivery date changed to Thursday, January 21. I arranged for someone to be at my house to receive the order on January 21. When was the order delivered? About 6:15 p.m. on Wednesday, January 20. Unfortunately, I have videos of the delivery and of the package being stolen from my front porch about 12:40 a.m. on January 21. No problem would have occurred if Amazon had simply done what they said they’d do. Hope Amazon is proud of its great service.

I bought tires through Amazon through a 3rd party and when my tires were delivered they were the wrong size. I called Amazon to report I was sent wrong size and they said I would have to send them back and get my refund but their policy says 3rd party has to pay to return product but they are now saying I have to pay to return them and I can get my refund. But then I filed the A to Z claim and they said the same thing. I just talked to the supervisor and he was a rude and lying person ever.

It started a few days ago when we discovered fraud on our debit card to the tune of over $550.00. Someone had opened two more accounts using our card, they did flag the second account and put a hold on it but the first fraudulent account was still active. After multiple calls to the CSR then speaking with Supervisors, we asked for a call back from their fraud department. We only received back emails from them stating no issue was found with our account (no call) and no way to email them back. No. There is no issue with the original account. The issue is with the fact that someone was able to open two more accounts with our card number using a different phone number and email address and it didn't get flagged.

I want to score them higher because they have a lot to offer, customer service has been helpful on the few occasions I've needed them and with Prime I get free shipping. Here's the catch - the shipping and delivery portion of the order is so awful that it supersedes and cancels out the good. When you order something from other sites, it gives you a delivery date and that's it; the item is there as expected. With Amazon it's a crapshoot! Very, very few orders ever show up on time and that's inexcusable.