Amazon.com Reviews

I find it strange that Amazon has no way to review the company. I ordered a set of shocks front and rear and 4 days later I realized that I needed to order 2 each, wasn't sold in pairs, so instead of canceling my first order just ordered the other 2 I needed. Well that order came in a week, but my first order still hasn't got shipped, so I call customer service and a nice lady told me she couldnt figure out why the first set didn't ship, and said she would look into it and get them out as soon as possible, now these are a warehouse product, no third party seller.

I used to buy a lot of everyday products on Amazon, because I don't like going to the pharmacy or grocery store for things like deodorant, dish soap, etc. But I notice that after the COVID-19 panic, Amazon is now practicing price gouging. Products that used to be sold at a reasonable cost now cost three to four times as much. This is disgraceful and very disappointing. I'm now ordering on-line the same everyday household items at a national retailer, at a reasonable cost, and will continue to do so after the COVID-19 panic is over. I hope Amazon eventually realize that the short term profits from gouging their customers will hurt overall profits in the long run.

Toilet Paper offered on Amazon - ONE ROLL FOR $155.99. Shut down Amazon for this illegal practice! I will not use Amazon again and I urge others to do the same. Where is DOJ?? I realize this is not fulfilled by Amazon but it is offered on their website.

I opened an Amazon account for shopping online. They locked my account and asked for my Credit card Statement which I sent them right away. (The shipping and Billing addresses need to match). They never unlock my account and also didn't answer my call. Very bad experience. I had to use Wayfair app instead. Hopefully, Amazon management will fix this issue for others as well or you may lose potential customers. We may need to help other companies to compete against Amazon so it is good for customers.

Amazon is going down the crapper. I have been a Prime member for several years, mostly for the 2 day shipping but lately it seems as though everything is coming from China since it takes 2-3 weeks to get alot of the products sold on their site. I will be rethinking my Prime membership when it comes up for renewal.

Purchase toilet paper online, as it was scarce in my local stores due to the coronavirus 19. I purchased online and because I was not familiar with the brand, I inquired and was told it was comparable to Fiora. The quality are the item was ridiculously cheap. Please see the photographs. I would not recommend this company to anyone. Amazon basically is doing nothing about it because of profits, they're selling cheap items from China and making it apparent that they are not going correct the problem with the seller.

As COVID ramps up and consumers have increased difficulty making purchases, some companies are using this as an opportunity to build brand strength and loyalty. Not Amazon - it is pricing and allowing their third party vendors to price needed product unreasonably. Increased pricing in times of high demand is expected in a free market economy. As one example: Active dry yeast at $15.99 per ounce (usually pennies per ounce) is beyond good business.

I have been a substantial user of Amazon's services for several years, averaging about one purchase a week over that time. But, now, with Coronavirus, there's absolutely no service from them. They don't respond, they don't care, they've turned to filling orders from anyone without regard to whether they are reliable customers or newbies. It's a financial boon to them... but they're absolutely losing me as a steady customer with their attitude toward those of us who made them what they are today!

My Amazon Prime account was suspended because I challenged and had American Express to return money charged by Amazon for digital downloads that were downloads to someone else's prime account which should have been a red flag to Amazon. I requested that Amazon not allow any digital downloads about three month ago because this was HAPPENING. PLEASE SECOND THINK your AMAZON PRIME MEMBERSHIPS. There is internal corruption! DO NOT allow yourself to "BE EXTORTED."

I purchased an item that was sent to the wrong address and after weeks of saying they would refund the item, they turned around and said they couldn’t. The shipping comp could no longer track after around a week which I didn’t check in on because I was told I was getting a refund the whole time. Completely screwed out of $85, which is penny money to them, but a decent amount to anyone else.

I purchased a hyper volt gun. It stopped working after 6 months. I called the manufacturer and was told it was a counterfeit. For two months I have been going thru customer service at Amazon and they insist I email seller. Of course she is long gone. Today I was told it exceeded 6 months and amazon could do nothing. This was after two months of wasting my time on their process. Beware of third party sellers. You have NO rights. Amazon acts as if they are just the deliverer of product and doesn’t vet them. I wasted $340.00 to learn this lesson.

Sometime in February or March, 2020, Amazon stopped selling products. All sales are now handled by third party sellers. These sellers are not always reputable. Some do not stand behind their products. Some of these sellers are dishonest. It is not easy to find out about them. It can be done, but it takes emails to the sellers to ask questions about their locations, whether returns will have to be sent to China. I have been actually cheated by one of their suppliers and scammed by several others. Amazon does not easily provide detailed information about these sellers. Amazon has given me no help in getting a refund from the dishonest suppliers. I am handicapped and have relied on Amazon for most of my purchases for the past 10 years. This change, with no concern for consumers, is very disappointing. Amazon is hiding behind the virus to foist this change on its customers.

I ordered the needed left and right carpal tunnel braces for Peripheral Neuropathy on 4/6. The left was suppose to arrive Wed 4/15 and right on Sat 4/18. They cancelled my left wrist today 4/15 and did not even contact me. Man through chat said it’s because of Pandemic and just to order another one. Will never use Amazon ever again. This pain is horrible and they could not even e-mail to tell me. I had to go into orders and they erased all history of my order and chat guy disconnected when I said they could have at least contacted me. I ordered through Wal-Mart and now have to wait almost two more weeks. I cannot get surgeries on wrist until after Pandemic and need those braces. That is very sad that this company treats people like that. They have now lost a customer. I would never treat someone like that. It’s a Pandemic and they just stop chat on people like that? Horrible company and people need medical supplies.

I contacted Amazon 2 months ago about order I never received. The order was placed as delivered. I contacted Amazon and explained that the photograph taken at delivery was not my home and that I never received my package. I was told to contact local authorities and maybe I should use more secure address. I received several emails from Account Specialists with the under tone that I was a liar and were very derogatory. I was issued a threat that my Amazon account might be closed if I continued to pursue this matter. Customer Service keep placing the blame on me and my address not being secure.

Amazon Is in complete confusion during this Pandemic. Using the Covid-19 virus as an excuse. Being a customer/member for eight years, I'm done with them. One Month to get 1 Package Delivered? Really? I can see a 10-14 day window, but this is not what's happening. I have ordered from six different companies directly in the past 14 days and received these orders with no problem. If You're not a huge customer, they put You In the back of the Line. I'm finding more and more, many Companies provide better service with free shipping. Also, Amazon allows third party companies and shippers a platform to gouge customers. Nice going Bezos!!

I ordered 49 items. It was broken up into 7 shipments. Ok. 4 were marked as delivered although never delivered. Customer service says "That happens sometimes". The remaining 3, containing over 25 of the items I need were "returned" although I never saw them. Customer service kept making up stories about how this could legitimately happen...

Drivers leave package outside, throw them over fences and just leave them...So people steal them. Because if many stolen packages in my building, I got a P.O Box. And the drivers are supposed to take packages to the rear of the post office building, where ALL packages go!!! Not in Chicago. They leave your packages sitting inside the door of the post office and say they left it in the mailroom. Train your drivers! How hard could it be to cover delivery scenarios? If my recent packages are stolen when I pick them up in the morning, Amazon will be replacing them for free!

I am not paying $127 a year for Prime to have my shipments be put on the back burned because of this bullcrap going on in the world. This is theft of services as I am not getting the service I payed for as described. Think about your customers who pay extra to get screwed over and have to wait for items because you decided they are not essential. Well I am here to tell you they are essential to my sanity while I'm stuck in the house.

Unfortunately I am out of my money and no product. My package shows delivered, to receptionist, but not to my building and there is no way to currently contact Amazon in any fashion. So I guess I will just lose my money. Every other large company has their help center, customer support staff etc. doing live chats or call backs or working from home to assist with customer issues. Sprint, AT&T, Apple, DirecTV etc etc. But Amazon has no help at all. They say to navigate through the site, although when I look at the section for package shows delivered but I didn't receive, it doesn't have any options available to resolve anything.

For two weeks in a row, Amazon Prime has delivered my goods to the wrong house. The driver takes nice photos of the packages by the front door. But, in both cases, it is not our house and in both cases, the two houses are different. Forget contacting customer service! All you get is a recording saying they can not take calls now. What gives?! I had many delivers from Mayfair and have had no problems. Watch out people, a storm is brewing.

I ordered an item on April 2nd as a member of Amazon Prime with free two day shipping and still have not received my item. Amazon is using the Coronavirus as an excuse to delay shipping. What bad business practices.

Amazon froze a $900 payment from my seller account with no reason. In the midst of the coronavirus pandemic they decided to steal $900 from me when I needed it the most. Every time I ask them WHY they froze it, all I get is a response saying, "Your account is under review."

I was a Prime member for years and feel it was a waste of money and time. Shipments were late, never came or were incorrect. Customer service is never responsible and don't care. When reviewing a product that never delivered, I was informed it was against community standards. I said in that review the item never shipped, you can't get a refund and to avoid purchasing from this company. Apparently an honest review in Amazon's eyes is bad for the bottom line. This is after complaining to Amazon's customer service and being told to keep waiting for the package. It would appear Amazon is all about protecting the retailer and cares little for the consumer.

I described everything, I believe, on my review.. Why can't you order, or request a shipping date.. etc without regular, reasonable, consumer expectations. And no selling based on ebt or public assistance cards. I lost a lot or respect for Amazon due to this. My daughter... this time.. just wanted a skirt.. Does she really have to wait till June? Get it together....

I've been locked out of 5 different accounts that 3 of which a purchased had never been placed through. Every time I've logged into the site on the same computer they will make me enter a password (that I've set) then make me enter an OTP (one time password) which is annoying. There is also several times where you have to renter a card number regardless of how you logged in. Every single time that I've been locked out it's been for 'suspicious activity' I would not recommend this site for online shopping just go to more direct retailers.

Now in these hard days when we stay at home and do all our shopping online, you all have to be careful with vendors and thieves, even from AMAZON, I purchased an electric dictionary pen from Amazon and received a used pen without the activation CD, without the CD the pen is useless. When I called I was asked to send it back for a full refund and so I did. However, I paid for it $145 and received a refund of only $104, I was punished with $41 I do not know why...I Thought that AMAZON is the safest site to buy but even AMAZON disappointed me, $44 is 2 Hours of work for me. I guess I had to pay $44 for the lesson, Grand Total:$145.08. Refund Total$104.08.

Bunch of cons! It's been almost one month since I ordered through them. The order was canceled and there has been no refund. Have sent three inquiries to their customer care, no response whatsoever....

On March 19, 2020, I noticed a charge on my bank account for Amazon Prime of $128.64. I do not have an Amazon Prime account and called to get the charge removed. I was told the acct was under my credit card and name, with a business name and business e-mail address. The funny thing is, the rep would not give me the name of the business or email account and simply said it was a .net e-mail. I do not have a business nor a .net email and demanded my information be removed. I was told, "I can't do that." Wait..my name..my credit card, and I am asking for the account to be closed and my money refunded because I did not authorize it???

Twice now I've books from Amazon and twice now I've been disappointed. The first time the book was damaged and I received no response from Amazon. I'm still waiting for my second book. To make matters worse Amazon is almost not contactable. Their website tells me that my package may be lost. Very frustrating and I think I will not purchase from Amazon again. Too big to fail and obviously too big to care.

I bought products that I love, and give reviews for some of them, but then Amazon deleted most of my reviews... I give reviews on Google. I tried to talk to the customer services, talked to 3 different customer service, and none of them help me. The first person said account specialist will call me, the second person talked about what department that I want to be transferred to, which I don't even understand any of what he said. The last person said Amazon will reach me in 24-48 hours.

75 dollars worth of Amazon Gift Cards that could not be redeemed due to codes being damaged by the cardboard holder. Retailer refused refund with a valid receipt. These are 25 dollar denominations. Paper holder, when removed, rips code off the card making it invalid. Amazon and the Retailer deny responsibility.

I make a purchase on Amazon. By next day I have cancelled my order. Amazon team said that my money will be credited to my bank within 5 days. After 10 days it was not happened. Then they are saying that we initiated amount - contact your bank charge dispute bank saying that we have no option like that. Both of them were playing with customers. Amazon simply saying that contact with bank but bank saying that why we would stop your payment.. Contact Amazon. Finally it's horrible experience.

Not sure what is happening at Amazon but it's not the same anymore. Have recently had issues with charged purchase being refunded as Amazon credit, prices on things have become ridiculously higher (pre-Corona gouging) and the search engine does not work as well as it used to. Maybe they've become to big to keep up with the website or they've gotten lazy, but the organization of the pages, prices and sellers is a mess now. Counterfeits and knockoffs are everywhere. Absolutely will not buy anything edible or that goes on my skin now. So sad.

I place my order # **, and it was cancelled without my consent, my item it was suppose to go to a locker assigned by them, and suddenly they cancelled my order, when place my complaint they just offer me to refund my money, even when I explain that they were medical items, until today date, I haven't receive my items and no refund in my account, even being a loyal customer for years, I'm very disappointed.

I've been an Amazon customer since 2004. I paid for the Prime membership, I've had good experiences. Should something had gone wrong with my order, they usually give me a credit. When it comes to pre-ordering though, it's a nightmare! My first problem was with the game Dead or Alive 6. I was promised a downloadable code for some extra costumes/characters. When the game released, I got my game but no code. I gave it a few days to see if there might have been a delay, but nothing ever came through. So I called them and was told they had to transfer me to a special department in order to get that code. After they had did some digging, they provided me the code over the phone.

Terrible experience with the return Department! After making a purchase for one pair of shoes in January, they sent me three pair of the same shoes wrong size! I went by their rules with everything as far as returning them within one week. Shortly after that they charged my bank account for a pair they said was not returned. It was cleared up. 3 months later they decided to do it again! They did not give any notice! They sent me an email after the fact saying they charged my account again and that the return was never sent to them in their timely manner. OMG my bank had to block them from charging me again. Also! During this pandemic time they do not have a customer service phone number to speak someone. Wow! They have someone charging my account but no one to talk to! Terrible Business!

When I order things they get cancelled and I'm waiting for it and I ordered an 89 dollar quilt. It came with several snags in it. They made it difficult to return but finally had live chat help me....

I do not know how many times I have contacted Amazon to sort out my problem, I lost count. I live chatted with Amazon representatives at least 7-8 times, I called Amazon customer support and emailed them several times but nothing has been done since I first time contacted them on the 15th of March 2020. All I hear from Amazon is apologies and that the information I provided has been sent to a specialist (a mystery specialist) who should contact me within 24-48 hours but has never been in touch with me. So since the 15th of March 2020 I have no access to my account which I pay for as a Prime member and I can't use my Amazon balance which is around £100. This whole situation is really frustrating and stressful. I keep contacting Amazon and get lied, lied, lied again and again. Waste of time, the worst customer service I've received in my life.

I subscribe to Amazon Prime. Today I discovered that I was being billed twice a month (13.90) for Amazon Prime. Because of the COVID-19 shutdown, I sent a chat message. Was told that it was a mistake and to notify my bank. My bank did not charge me...Amazon did.

I live in an apartment complex with an unsecured lobby, no mailroom. On may delivery instructions to Amazon it states 'Do not leave in Lobby, deliver to Apartment Door' (My apartment info is entered). Even with these instructions and calling Amazon over and over again, their drivers are still not reading the instructions. The instructions also states that our lobby is closed after 5:00pm and no deliveries can be made after that. Still they try to deliver after 5:00pm. Today after talking with Amazon and being assured for about the 20th time that my packages would be delivered to my door, I had to go down to the lobby and sort through 8 packages to find mine because the Amazon Driver just dumped them on the floor. With this self-isolation and virus threat you would think the drivers would follow instructions and leave the packages at the door. I am a Prime Member and have some subscriptions that I am ready to cancel.

I ordered a lamp more than 2 months ago. However, the lamp never arrived. I have called customer service 3 different times, different weeks and customer service has told me twice to wait 48 hours for the seller to contact me. On the third time after several weeks I called them back and they told me the same thing. I told them for this seller there is no place to request your money back and that I was fed up and needed my money back! Up to today I have not received my money back I will have to call the bank to cancel payment. I frequently purchased at Amazon to avoid any complications. However, customer service is not what it used to be. Their customer service is deplorable and it has become very difficult to get a refund from them.

I have stopped selling in Amazon few months ago. I have requested to refund my money. The ticket ID ** says that the payment has been refunded. But I have never received it. Not only that I am getting further requests for monthly payments end of every month. What is wrong with you Amazon? How do we trust your system if you can't manage your own. I am extremely disappointed with your service.

I am a 47 year old man live on social assistance with disability. I am trying to build a solar power system. So I go on Amazon.ca to buy battery's. I order one for 360 dollars. It comes, all good. Week latter I get email saying it is 30 dollars cheaper. Good. Next one will be less. I also acquired 100 dollars from amazon.ca from many problems with products and customer services people. 3 of which told me that it could and would be put towards the same battery that I order. So I get my next check buy food and leave enough for the battery. I have about 360 dollars left. Go to order and it now cost 430 dollars. But with my credit of a 100 dollars still have enough. I order, it's declined. They didn't put the credit of 100 dollars towards it.

I canceled my Amazon Prime membership before I was due to be charged because the coronavirus has effectively laid off our household and we can no longer afford it. I was charged early this week for my HBO subscription on Amazon prime. After contacting them regarding the charge that was supposed to be canceled I was told that the issue would be resolved, my account would be canceled, and I would be refunded. I was charged immediately for my prime account that night and the following morning for a showtime subscription which was included in my prime bundle. I contacted Amazon again and this time they kept passing me off to other customer service representatives.

Until yesterday, I loved Amazon. Their customer service was the best. Even if I had to pay a little more, I purchased from Amazon because I knew that any problems I might encounter would be resolved by Amazon. However, now Amazon appears to be taking advantage of the coronavirus, which if true, is the most dastardly action I can imagine. I tried to call customer service and get a recording stating that Amazon customer service is shut down due to the coronavirus. I have not found any other company that has shut down its customer service. Other companies' customer service lines are working, with their employees working from home. Given the current state of technology, why can't Amazon maintain its customer service by having its representatives work from home? Is Amazon still paying its customer service representatives, or is this an excuse for Amazon to save money--profit from the coronavirus?

Amazon has new excuse for lousy service, Coronavirus. On March 26th I tried to order brake parts for my daughter's automobile and was informed that they could not deliver the parts until April 23rd. They considered it an unnecessary item. I asked them what were the necessary items with no answer. I guess toilet paper and paper towels are top priority over the safety of a human life in a motor vehicle.

Amazon offers a credit card through Chase bank, while it may sound good, especially during the Christmas season BEWARE! Amazon CHANGES your payment method WITHOUT NOTIFYING YOU. If you set up your payments to be made through your bank, debit card, you may not notice it right away. Suddenly you have a credit card bill you weren't expecting. Amazon DID NOT have the authorization to make this change, but did so anyway. This is the second time this has happened!

I have 2 comments to make. 1 I agree about some kind of reimbursement for prime membership not because of things being delivered late, that is expected in this situation but because I am not even allowed to put available products I really need in my cart! I get blocked by a white screen that comes up and states, "Sorry no seller deliverable in your area." These are the same products I have been ordering for years and I live just a several blocks away from a major city. I see UPS come through our neighborhood everyday so I watch helplessly as these products which are not a now that there a virus scare something I would just now be buying get bought out from under me.

I've been ordering books valued at $100+ from Amazon for about a year now, and the last couple of times I've gotten books delivered they have came in the mail damaged because they weren't packaged properly. A few examples would be corners and spine on a hardcover book getting dinged up because they are being delivered in an oversized box with little padding/no protection from handling. Another example would be having the front of a cover on another hardcover book being sliced with what looks like a box cutter, plus damage to the spine with poor packaging.

With the current pandemic going on, Amazon's platform has now turned into an absolute mess when it's needed the most. Issues include: fraud sellers capitalising on the pandemic, extremely late deliveries (way past latest delivery dates even when you pay extra for expedited delivery), products that don't match the advertised description, faulty products, and the WORST customer service team ever. Call hotlines are broken and customer service members are each giving me different information. Not to mention a lengthy complaint I wrote to them 2 weeks ago, that I still haven't gotten a reply from! And they think that giving me a $5 voucher will simply amend everything, what an absolute joke. I could cancel my Prime subscription and save myself way more money than that.

Pandemic profiteering. The price for surgical masks to assist us in the corona virus fight have become inflated by Amazon. You would think a company as big as amazon would lower the cost to help others.... shame on you amazon!

On February 18, 2020, I ordered 2 golf clubs. I used a combination of points and credit card to pay. The next day, Amazon send an email saying that the transaction was denied because I did not have enough points to purchase. Not wanting to pay for these clubs without the points, I cancelled the transaction. I stupidly assumed that my points would be credited back. Nope. 3 phone calls and 2 chat sessions, and the final verdict, from a client support specialist, "I can not see the transaction, so there is nothing that I can do". I asked, "Can I give you the receipt number from the bank, and you can have the points department (Yes, there is allegedly a points department, and a few weeks ago they told me a brilliant lie.) call the bank to verify that Amazon.com did indeed get credited for these points." Nope, she could not do that.

Purchased 2 Huawei Cell phone during Nov 2019, today March 16, 2020 we have been having problems with these 2 phone. Called Amazon for warranty, only to learn that Huawei company never authorized these phone to be sold in USA. They are for Canada and Europe, therefore, there will be no warranty. I contacted Amazon, only to be told I can return them, but there will be $124 restocking fee. This is outrageous on Amazon's part. Amazon should have never permitted this seller to sell items that are not permitted for resale in USA, and now I have to pay a restocking penalty for their recklessness. I will never purchase anything from Amazon again, I will also report this to Consumer protection agency. Stay away from Amazon people, let's show them what we the people can do when being ripped off, especially someone that is disable like myself.

Amazon gave me the opportunity to leave a review on their site and they assessed it, realised that it wasn't a glowing review, then decided to not allow it to be published. I purchased an item from them and received updates every 4 days with tracking details and telling me that my item was close. Almost 4 weeks passed and nothing. When I contacted them, no response at all.

I purchased two, items from Amazon. I only received one item. Amazon stole $ 60.00 from me. My account w/ Amazon was suspended due to unusual activities, because I cancelled an previous order I had made within seconds of ordering the item, I just needed to update the delivery instructions. I made an account using my mobile phone number w/ Amazon. When I made my account from the application already installed in my phone, I was not directed to input my email address on my account.

A public service announcement ~ my Prime Chase visa had been compromised and my large purchase from Amazon was declined. I was not contacted about the declined purchase by amazon but another credit card on my account was "randomly" selected to be charged so the purchase could go through. Please check your accounts....Apparently you need to opt out of this procedure! A personal computer purchase was billed to my business card. Customer service could not move the billing to the correct card. My mess to deal with ~ thanks amazon!

I made a purchase online with Amazon. The item was going to be delivered by Amazon and would take approximately seven (7) days to arrive. Prior to shipping, the delivery address was changed to a business address and specific information was provided as to their days/hours of operations. In addition, a telephone number and contact person (including their email address) was provided.

I have been in contact with Amazon customer service or lack of it for 1 1/2 weeks now. A hold was put on my account due to an error on Amazons end. I have given them all the information plus a scan of my drivers license as they requested. I still can't get into my account. Over $400 worth of movie downloads are useless, I am still fighting this matter either until this is resolved or they cut my calls off altogether. The web site to contact Jeff Bezos is a farce. I went to the web site 3 times no response. Mr. Bezos should be called Mr. Bozos. Member since 2014, member no more.

I bought LG 43 inch tv through this Amazon site. It came to my home. They fixed and gave demo everything is done perfectly but after two weeks display is not working. I called lg service. They came and told us display is gone and they are ready to replace display but I don't want. I bought new tv. Why should I use warranty and I am not satisfied with this. So I called amazon service center for exchange. Really I got disappoint. They told us within 10 days we will exchange otherwise we can't. That tv MRP rate is 54k but they are not considering if product worth is less than 20k means it's ok. If I bought in showrooms definitely they will help us to exchange but you guys make me really disappointed. Why you are not considering the price of product. If Worth is less means ok I can go with optional but... even I didn't pay full amount 1st month EMI only I paid. So I suggest if anyone want to buy expensively better go to showroom.

I have been a Prime member for years and never had a problem...until now. I was told they do NOT guarantee 2-day shipping. They only guarantee that it will take two days after they "get everything together." That's funny. I've never had this issue before. Also, they have no problem whatsoever taking my money to pay for Prime, but they leave that little (HUGE) detail out of all of their marketing campaigns and benefits Re: being a Prime member. A supervisor told me that; IN ADDITION to saying these EXACT words-verbatim: "Is that all you have to say?" ARE YOU KIDDING ME? NEVER HAVE I RECEIVED TREATMENT LIKE THAT IN ALL OF MY YEARS WITH AMAZON.

Amazon is a big scam. These people scam customers with fake features and give them fake stuff for big prices. The online store may have some products that work, but only for a short while and most products don't work after delivered. Shopping in store is more good and have products that are good for almost a lifetime.

I’ve been having issue since October with Amazon. I have lockers in my building which we gave instructions to amazon company how to do it. Some people know how to do it, someone delivery person didn’t even read the instructions. I have 3 packages that never arrived. They said it did. I’ve been emailing one of the field specialist about it. When I complained yesterday, they decided to close my account. I appealed since I have proof that it wasn’t my fault. I sent an email with pictures of how do their delivery people do their job and yet they blamed it to me. I have some pictures to support it and I have emails from the Field Specialist yet they didn’t listen to my appeal. Their customer service team is not doing their investigations.

I purchased a personal care product. Agaro WD851. WHEN RECEIVED the outer package was OK with plastic cover. When I opened it, the package was tampered and the product was being used. Traces of small hair particles inside the blade was evident and packed unhygienically. It was a very unbelievable and poor experience with Amazon. Such a renowned online store and such a pathetic and poor product management. I felt like cheated and harassed. I visited to their local distributer and in response they gave me a international number to contact ie. 180030002584 to call on chargeable basis of 2.5 rupees per second. It's a loot that the Amazon has been facilitating since a long time. Truly a HOPELESS start with Amazon for me. I'll not recommend any one for this site in future. And I'll not return this product to keep me reminding of this pathetic experience with Amazon.

Dear Amazon Team, I'm a customer of Amazon. I'm facing many issues while dealing with Amazon but I'm not getting any satisfactory solutions for them. What I'm getting from your executive is, "We are really sorry. We regret for the inconvenience caused to you." Due to continuous issues in dealing with Amazon, now I'm fade up of all this. I do not want to continue with amazon anymore and this will definitely lead to a bad word of mouth. Before I discontinue, I want you tell you my pretty bad experience with Amazon.

Amazon has the worst customer service ever! I have had three experiences over the last month and they have failed every time. First you deal with a robot, then you deal with people who speak broken english because they obviously outsource this service.

This happened with me TWICE, hence I am so annoyed. Order not delivered but in the system updated as DELIVERED. Above that the customer service team is so superficial that they give robotic answers and don’t even listen emphatically. It was only when I demanded the receipt of delivery from them then they at least acknowledged that order wasn’t delivered. They give any vague statements like - "You will get a resolution in 24 hrs or 48 hours." It’s been more than 4 days but I have not gotten any call or resolution. Today suddenly I see in the app that they issued refund. When I called (this must be my 6th or 7th call) I was told that the case is CLOSED from their end. Pathetic, incompetent and very very robotic customer service.

I have done a lot of business with Amazon, but I'm done dealing with them. They suddenly totally changed their return policy from returning your money as soon as they knew you had shipped the item back, to making you wait about 2 weeks to get your money back. If you call and ask for your money, you get some foreigner who can't speak or write English who just keeps telling you it's in transit, though there's no way UPS take 7 days to get a package from Oregon to Washington. This is crap. I have cancelled all my accounts with Amazon, and I will be buying from Walmart.com from now on. At least they return your money right away.

Amazon is engaged in deceptive business practices and fraudulent advertising as it pertains to shipping. I have argued and battled with them over it for years. I have filed many complaints with the Ohio Attorney General. They advertise shipping times they can not meet, and advertise better times for higher prices or as incentive for their paid Prime service, that they then still fail to meet. When confronted or questioned Amazon's staff and executives are evasive or outright unresponsive - just quoting and re-quoting their extensive and convoluted shipping policies and how they have a formula that accounts for seemingly everything under the sun, including a zombie apocalypse. They feel justified that on an order where the shipping method chosen is 5-8 days, or where it is promised 2 days that they can hold that order in the handling phase for over 19 days before shipping and this does not invalidate the shipping time chosen.

Every time I order from Amazon, I never get the item I ordered. The item is either in terrible packaging, the wrong item, or I simply can't get into my account. This company is ridiculous, it's literally like an eternal curse -- as everyone tends to sell and buy here, therefore, finding other websites to find the same items is rare but is it worth the hassle. Not for me. I try to steer clear from amazon, as they are utter trash!

This is the second or third time Amazon does not honor their delivery commitment. I ordered (Order# **) a Galaxy S20 case to be delivered on March 8, 2020. Notification on my app says the delivery have not been made but after consulting with a representative over the phone, I was told that it was delivered based on notification they saw from the USPS website. In fact, they were correct. It read, "March 8, 2020 at 12:10 pm. Delivered, In/At Mailbox. AURORA, CO 80014" I found out later. However, when I went back to my mailbox, there were no keys and nothing was delivered. This is seriously starting to ruin the whole Amazon experience.

Everything about this company is utter garbage, including the customer service representatives. None of them speak English, you have to repeatedly tell them in the chat that you want to speak to a manager, they ALWAYS blame you, the customer for anything that goes wrong with your order, next day shipping is an absolute LIE and the BIGGEST most unnecessary one is that they won't take the money for the purchase out of your account until AFTER it ships and they like to wait until the verrry last second to try and charge you, so if you've already spent the money on bills and you don't know that Scamazon hasn't taken it out yet, you'll not only get an overdraft fee from your bank but you won't receive the product you thought you paid for. I DO NOT RECOMMEND THIS COMPANY AND IF I COULD HAVE GIVEN NO STARS, I WOULD HAVE.

Where do I start. I have been trying to place an order for several days now. When I placed the order in my Prime account it was flagged. No one ever called, then just out of nowhere it was unlocked. I placed the same exact order, my account was locked again. What a joke. I spent 3 hours on the phone with customer service trying to get it unlocked. Now at this point I have set up a second Amazon account to make my purchase. Changed bank cards and placed the order again on a different account with a different card. That account is now blocked too. A lot of the parts in my cart were for my car. I need them to repair my vehicle so I can get to work. Amazon was the best place to find what I needed but the most aggravating to deal with being that both accounts are now locked! I would like to have my accounts unlocked ASAP but there’s no easy way for them to do that.

I've recently noticed a pattern in ordering from Amazon where when an order is placed within several minutes' cutoff for next or two day Prime delivery, the system stalls in placing the order so it will miss the cutoff and be bumped to the following day's delivery time from what it originally quoted. This is something that has happened multiple times and in a way that has caused me to be suspicious. For example, today I placed an order that needed to be placed in "2 minutes, 37 seconds" to be delivered the next day. Very close to the cutoff, but I had a last minute need and I went to place an order for the item I needed immediately, and I still had a couple minutes to go. I hit "place order" and the page displayed the spinning dial indicating that it was loading. But it took way longer to go through than a typical order from Amazon. In fact, it took *exactly* 2 minutes, 37 seconds to go through.

I had a question concerning something seemingly insignificant and customer service treated me quite well. I was surprised how prompt they were in contacting me. They were helpful, professional, patient and friendly. I seldom write reviews but I believe they deserve a great review from me. I think they know how to treat their customers. It means a lot. Thank you.

I bought a food item off Amazon but it was damaged during shipping. It was returned by UPS before it even reached my house. Amazon never even emailed me about the issue and I only found out about it when I checked where my package was. Then amazon wanted to give me my money back on a gift card even though I made the purchase with my Amazon credit card. They agreed to refund my card but it would take 3-5 days. They should refund the money immediately or just resend the item instead of making me reorder. Also, they should have sent me an email explaining that the package was damaged.

Amazon stole my money $2300 worth gift card. They suspicious activity of fraud but I bought the gift card cash and then excuses and excuses. Every time I called different excuses till they close my account and won't give me a REFUND. Put it their pocket maybe. This the short version of what amazon did to me. Happen on 02/28/2020. If only I can put - stars.

I order from Amazon all the time and have been a prime member for years. I would say 80% of the time, if I make a return, the money gets refunded right away. However, there have been times that I will wait, and wait, and wait for a refund and then have to dig out tracking information and search for the Chat for customer service (which I now have to google search every time because they make it impossible to get to on their site).

Amazon has just lost a 20 year customer - they don't get an F, they get a ***MINUS*** f. You cannot contact them regarding a problem because they HIDE behind a voice robot that does not work (1-888-280-4331) and they CERTAINLY will not provide a simple email to contact them and their chat feature does not work. How very very disappointing; so much for my son's birthday!!!!

I have been buying from Amazon for over seven years now. I have also been a Prime member for a long time. As of LATE, amazon has been either delivering my packages late, or delivering them somewhere else. I had recently placed an order for a very EXPENSIVE item, an Apple TV 4k on Feb 29th, and it was said to be delivered the next day. The next day came. It was never delivered even though my account said the order was delivered. I was extremely concerned about this, so I contact amazon customer service and they tell me to wait until end of day Monday (march 2nd by 8 pm) and if the package doesn't come by then, then they can either request a refund or give me a replacement. I was patient, so I waited until Monday, and still no package.

Used 2 gift Amazon gift cards purchased from Safeway. They cancelled my account as well as all orders. Said the gift cards were purchased from a third party which is against their policies and terms. I sent them the receipt from Safeway showing them differently.

I have purchased Amazon Prime for more than a year. Four days ago, they sent me an email to say they believe someone else access my account. But without verifying it with me, they erased all my orders, all my addresses, credits,..etc. By that, I cannot track the orders I placed recently to ship to my friends. I'm really worried if it lost because I have no way to track them. And even worse, I have no way to return or report they are lost, since they erased every order history....

If your account is hacked - good luck trying to sort it out with support - the front line cannot deal with "Account specialist" - who in my experience are inadequate, they cannot communicate and no one can contact these people. Never ever park a credit card on Amazon - delete it after every transaction. Wasted 18 phone calls and about 4 hours trying to do the proper thing and help fix the hack - next time I will just contact the credit card company and reject the charge.

Amazon is the worst. They sent me 2 orders in a row that were wrong. One was supposed to be a 2 pack of shirts, and I only got one. The other was a bicycle that was supposed to have triple deep wall rims (like the picture), and sent shallow ones instead! I will never order here again. Amazon will get items shipped from China to their warehouse, repackage them, and sell them to you at a marked up price. Shame on you Amazon!

Amazon become irresponsible towards customers. They do not care at all. They profiling people and treat them accordingly. They discriminate against certain people by blocking them to make reviews to not refund them on time or at all. Amazon not following own policy on all levels of their services. Amazon make policies to be against customer in any given situation.

Do not buy from Amazon. I have spent thousands with amazon. I bought an item, that had a one year warranty. It took over a month to attempt to get a refund or a replacement. I contacted amazon over 30 times. I was promised a refund in 2 days (Feb 21 2020) by an amazon representative. So it was shocking to hear that when I called back after 3 days they were not going to give me a refund because my warranty was up and the third party seller was no longer available. They admitted that I was promised a refund but obviously they do not keep their word. Even though I started the process BEFORE my warranty was up. If I could give this 0 stars I would. I will be using Walmart or another site from now on. DO NOT TRUST AMAZON!

Someone used my bank card to order something from Amazon and charged 4 items. I was told by an Amazon agent that it apparently was someone from Russia. He then tried to connect me with their security department, who would try and sell me some extra security option that I did not need. I removed all my personal info from my account and set up 2-factor authentication, both with Amazon and my bank.

A year ago I was ordering from Amazon at least twice a week most of the items being for my wedding. I absolutely loved amazon. Since then I have moved and for some reason I have not received 2 orders. They refunded the 1st order and the 2nd order I received part of but not the other although it's saying it was left N.E.A.R. my front door. Really? Who does that and they tell you to expect your order between such and such dates by 8pm so I'm actually supposed to sit here 3-4 days until 8pm waiting on an order. I have a job and a life. So they told me they could not refund my order of 50+ dollars which I'm very pissed. I don't have money to just give away especially $50.

Always on time if not earlier than promised. Delivery at the front door. If something is wrong ease of return and never a problem. Packaging never damaged or looks like something went wrong. Packaging is never too big for the item and lots of paper to fill it up.

They persistently fail to ring the doorbell when leaving a package. They take time to photograph the package by the front door, but won't take time to ring the doorbell, so we don not know the package is there before the porch pirates do!

Well, I feel that some drivers should be trained on having a little compassion when it comes to delivering packages and handling them because they may be delivering goods for some parents who have children/babies and maybe the package might be for them.

First stated it if bought today will arrive in four days. The companies they get the product from states at least two weeks. They didn't have a tracking system for all the companies where the order was coming from.

I ordered a smartwatch and it was shipped on Friday. I received an email showing the picture of where the package was left. The door they left it at wasn't my door. In the picture the door is facing the right. My door is facing the left. I called Amazon customer service and they said I had to wait until Monday to have my account refunded and I would have to reorder. Amazon need to have a better way of tracking lost packages or when they leave a package at the wrong door. I have checked with my neighbors and the office. No one has it.

I order from Amazon Prime which is a monthly fee which is fine and we don't pay shipping. Now you have to pick a day that you want your parcels to arrive so it's not 2 day shipping anymore and still free however the majority of the drivers Amazon has are just horrible with finding your home leaving it where on the property the package says to leave it, not rocket science, and sometimes last minute I get an email saying it will be delivered next day.

Two day delivery, no question returns, credit card with rebates, no cost return labels, super wide selections. While some companies offer some of these, Amazon offers all! They also keep all your orders on file for easy reordering. This really helps. And finally, easy tracking of your order.

Amazon, second to none! I love the shipping, never a delay. Keeps you updated. None better, Prime member, when they changed to their own, most one day, a few 2 day. I order three times a week minimum, tracking is easier than 123.

You get what you expected and when you expected it. Sometimes you are surprised because you get it BEFORE the date they say it will be here...Great Job!!! Haven't had any problems whatsoever, even on their busiest season!!!!

The online selling on Amazon went from a fixed monthly fee of 54.95 per month. It was changed to an ebay structure of pay as you sell. 12 months after cancelling our sellers account Amazon started taking the 54.95 per month fee from our bank account. Many phone calls and emails could not stop them. They must being making millions from charging old accounts. Had to cancel my credit card to stop them stealing.

Amazon is usually right on the money. Hardly ever is there a package damaged. Would recommend to everyone. Of course, you will need to pay for Prime if you want the free shipping, but at $119.95 per year, depending on what you buy, is one of the best deals around, sometimes they use UPS or their own Prime delivery trucks. So hands on to UPS too.

Amazing service and extremely fast shipping. I always know when I’m going to get my package and exactly how much it’s going to cost with or without shipping. Plus having delivery on Sundays is really nice.

The credit card was great at first we make double the payment! But it seems like every time we make double the payment it’s still the same amount we owe because of the ridiculous interest. We used it for a cruise and we will be paying double for what the cruise costed!

When is a free trial not free? When you sign up for Amazon Prime. On February 14, 2020, I signed up for the “free” trial of Amazon Prime. You were quite the charmer indeed. You had all the right words, but it wasn’t long before the real you showed your face. On Valentine’s Day. A day I entrusted to spend with you. At the time I was so glad that we were introduced. I wanted to get to know you, to spend time with you. Well, so far I do not like that you deceived me into thinking you were something that you were not. I thought I was safe with you. As soon as you realized you had me you took advantage of me and conned me out $1.97 that did not belong to you. No girl wants a Valentine’s date like that, let alone a lifetime partner. There is nothing without trust.

I really like how the Amazon carrier's take a picture of the package after they place it at your door. It alleviates any question of it ever being delivered if it's not on your doorstep when you get home.

They come through FAST, every time! You really can't beat Prime membership for their deliveries! It doesn't matter what the item category is, food, electronics, household items, they will all be there faster than anyone else.

The only delivery that leaves packages in plain sight, leaning against the front door. All others put them behind a pillar or somewhere less visible. I hear they hire inexperienced drivers. I avoid using Amazon whenever possible.

Now it's war between Walmart & Amazon. Come on now. They both are acting like a bunch of children tattling on each other & the funny apart about it is they both are billionaires. I just don't get it. They better watch that because the way it's going millionaires & billionaires you can lose everything in 1 day. Man I have trusted so many online companies. It's not funny. But amazon isn't all that. They buy their stuff overseas just like walmart & has been doing this for a long time & it's getting kinda old now. Their quality isn't the same anymore. I lost things from amazon (3) & I still went back to them benefit of a doubt but now this my last & final order. I really is closing my account down completely.

I have been using Amazon.ca now for about a year now and I am super impressed. I wait no more than a day or two and I have never had faster deliveries from anywhere. Some packages that say three days get to me in one day and it's great. The drivers that deliver my packages are always nice and have a smile on their face. I use Amazon for Christmas, birthdays, and at home products as well. If I'm not getting to the store right away for whether it be oatmeal, filters for my fish or toothpaste; I get on Amazon and start ordering knowing I'll have it in a day or two. I also love their add on items, I usually always find an add on item I need and they are super cheap. Things I would pay $10 at the store and with only a $25 order to qualify for these items I'm paying $5.97 online with Amazon. I absolutely love Amazon and have already recommended it to close friends and peers at work and I will keep recommending it. Excellent site.

I love Amazon... use it for business and everything else. I find everything I need at Amazon. I just learned new things today about benefits from my Amazon prime account... I have free movies and music, 2-day free shipping and much more.

I have been shopping Amazon now for about two years regularly and love the ease of moving around the site, the assortment, and I also have Prime with free shipping. It makes it all worth it. I love the movie asst. On prime and watch it all the time. My wife likes it also. Whatever I am looking for I can find it on amazon.

I am so frustrated with the lack of products available when I go to the store that I find myself shopping more often online and usually Amazon which has exactly what I'm looking for 95% of the time. I wish I could shop locally but the products I need are just not there.

I feel like I am buying quality products, great books. The delivery is fast. I usually can find what I need. Saves time. I enjoy the vast selections and variety of merchandise. Internet shopping is the future of shopping.

There is good and bad with Amazon. I have always gotten my packages except once when I never got my package of Barbie doll clothes which was from someone in Asia. I realize that with China Post things are harder to get. Just be aware, know that not everything is made or comes from America, and that there is a risk that you might lose your package due to that. I felt upset as I didn't know who to contact over my package. It was over 5 years ago now. Their movie selection is good and they do carry other things. Their Mattel dolls are good. They also sell books, but maybe not all that they should. I question their political bias. I think that they fill a niche though and still buy from them.

I check Amazon everyday, don't think I'll ever miss a day. I get all my ebooks, paperbacks, as well hardbacks from them. I also purchase my car parts, refrigerator filters, supplemental vitamins, cell phone extras and always check with them first when I need something. I'm a Prime member so I get discounts and next day free shipping and you can't beat that.

Amazon is not anymore the best retailer. Prices are so high but shipping is very fast than before it was. Costumer service is the best in the world. But once again, the prices are changed than it was before.

When a mistake was made, which messed up checking account because of policy when buying online they fixed it when I told them. My money was refunded and put back with no issues. They are true their word when sticking by policy and correcting to stay by their policy.

As a member I pay no shipping, with no membership minimum $35 purchases is required. The shipping is fast, one or two days, in some cases it can be longer. Return shipping is always free, so I'm a satisfied customer.

They have almost everything. One stop shopping. Plus if you have Prime most is next day shipping. And you can sit on your couch and order it. Now there are things you just don't order from Amazon Like your fresh produce. Come on people.

While just about anything is available, I am often not positive that I am ordering new merchandise. Also I am not comfortable ordering from third parties. Also I have found things cheaper on Walmart.com.

Amazon is in a league of its own. Not only do they have every single thing you could possibly need, delivered the next day for free… But, God forbid, you ever don’t receive a package, they refund you immediately. It is the easiest return process and the easiest customer service people to speak to on the planet. 5 huge stars.

Amazon has much variety and can find almost anything one might want. Costs vary though and they do not police their 3rd party resellers. I am not sure they should branch out to a lot of other businesses. Some moves seem a match and others not so much.

I have been an Amazon prime customer for three years. They are always available to answer questions and their answers are always helpful. In addition, with Amazon Prime, I get free shipping and easy returns. I get Amazon music, video and books. The merchandise always arrives quickly and is of good quality. I have ordered clothing, stem toys for my grandchildren and gifts for many other people. My grandchildren were delighted with the Christmas gifts I got them. Most important is their attention to customer service. Although sometimes the customer may have to wait a few minutes on the phone, they can always count on good customer service and a rapid response.

Amazon can be a great place to shop if you do your research, but, if you don't, it can be a costly bad choice. I have bought a number of things and more than half were sent back or given away because they came from a knockoff company or clothes that literally were made in China and I could not get my money back. But you can get some great deals if you look around. I bought a food dehydrator that works nicely and they do give you some great prices.

I do the majority of my online shopping with Amazon because absolutely no one can beat their prices. Besides the convenience and speed at which everything is received is faster than most stores. Returns are real easy by using a Kohl's store.

There is always room for improvement. Every business could use improvement. I have bought from this company before. Amazon and Google are biggest companies out There besides the government.

The ability to order a variety of items right from home, even send much needed beauty/health items to my elderly aunt that was in a different state and could not get access to shopping very often. I was still able to help her thanks to Amazon. Being self-employed it allows me more time to work & when my order /packages arrive they are at my door! If I need to return anything I can go to UPS and drop off the pkg and send out. That's all great service!

I love everything that I get from you and the prices are great. I wouldn’t change a thing. The things that you sell are great and they are reasonably priced. I love shopping on your site. You have anything and everything a person could want.

Fast and lots of to choose from, super fast delivery. Have yet to have any problems, always on time, customer service was great at helping me. Nice helpful people..I would rate the company, delivery person and all your staff five stars plus.

Amazon generally has most things I want. Check out their prime membership. If their price remains as currently stated, just one free shipping costs saved would pay for the monthly cost. Also, their prime movies are so great, I was able to cancel my Netflix membership with no regrets.

Amazon has competitive prices, quick shipping and excellent customer service. I love their easy drop off locations for returns. Amazon goes above and beyond to stand behind their products and if the seller is not legitimate or selling a quality product they simply refund your money, no questions asked, PERIOD!!!

Amazon is the best! Returns have been so easy! No question the delivery is the best! Between 1 and 5 they get a 10! Amazon has made me a believer in online! Their description on items are 100%! I can always count on Amazon for almost anything I need.

The products and return policies of Amazon make them a winner. I have been very pleased with the number of products (clothing, food, bedding, books, etc), and that I can secure discounts for Whole Foods.

I hate that they didn't pay taxes on profits. Their receipts don't tell you what was purchased so it's hard to print receipts for tax deductible purchases. Their packaging has deteriorate - it was once good, but now almost all packaging is unsafe.

I was surprised at the size of the merchandise after purchasing it. Would look to be something large, wind it be really really small. Felt a little cheaper than it looked online as well. I would have love for the quality to be more upscale.

I joined Amazon several years ago; and then decided to join Amazon Prime about 3 years ago. Their service before becoming a prime member was great; but after I joined prime and experienced their exceptional, accelerated deliver, with a few exceptions, their deliveries were always on time; and in a few instances, early. I have yet to not find what I have been looking for on Amazon at a very fair and reasonable price! I have also had to return a few items and my account was credited even before the items reached its return address; amazing. Very, very pleased with Amazon and Amazon Prime!! Ther

WOW. That one word can pretty much describe my experience with Amazon. I have a problem with a item. They fix it like right now. I don't even have to call customer support. It truly is amazing. They have everything you can need in stock in most cases.

Amazon has anything and everything you want or need. Easy to order and look up items to search. There are places where you can get your deliveries and or returns to keep your items out of the hands of porch pirates close to home in a safe, secure place. Amazon has a friendly website that is simple to use and navigate to find the item you are looking for. Amazon has a easy tracking system to be on the lookout if you expecting a package to be delivered.

Amazon is pretty good for their prices and really great for fast shipping. They sometimes mess up, but fix any issues fast. Sometimes the prices are a little higher than Walmart, but save you the drive down the street to the store. Amazon Prime is worth it, if you make a couple of orders per month it pays for itself with free shipping on select items.

Amazon just does it right and that is why they are the leaders. Easy to return and responsive to customer's requests. I have never had a problem and the reviews help to determine what products I would like to buy.

Amazon does a very good job of managing customer expectations and the shopping experience. They provide feedback and a variety of products. I have always found them to be responsive and helpful when I needed support. The overall expereience of shopping at Amzon is very positive.

Love shopping Amazon and I try to only choose Prime purchases, because delivery will be within 1 - 2 days tops. I recently purchased 2 US Marines caps, one was excellent in price, design, quality and delivery. The second was from a different vendor, the quality was cheap, it did not fit and it took close to 3 weeks for delivery. I notified Amazon I was not pleased and they contacted the vendor. The vendor contacted me and told me they wanted to give me half of my money and told me to keep the cap. I never did receive my half of the refund, that's the downsize. Pay attention if it's prime if you are a prime member. If it's not prime, it could be coming from China, which takes about 3-4 weeks.

I would say the best thing about Amazon is the customer service. You don't get that quality today from any other company. Along with the lower prices, fast delivery, and terrific selection, it makes shopping online in the comfort of your home so easy!

Very fast in delivery and keeping me posted of where the Package is. The website is easy to use and calling the customer service for a return item are very helpful and professional. Need to compete with the prices as some stores offer the same item cheaper.

Delivers efficiently and on time. Provides both message and Amazon Echo notification of delivery. You know exactly when it is arriving so you can plan the day accordingly. Packages arrive safely without damage, well handled and efficient overall communication.

I've been using Amazon for years with no major problems outside of outrageous packing for tiny items. Recently though, Amazon cannot seem to be able to successfully deliver my orders. I've ordered things to be delivered to my son in college in Washington DC with specific delivery instruction to deliver after 5pm and to call a number to be let into the dorm. Last 3 times orders were delivered before noon with no call. Somebody was blessed with Prime Pantry orders and a birthday gift. Calls to Customer Service about non-delivery did result in refunds plus a $5.00 "Amazon credit" (yay!), but that's not the point. The hassle of having to deal with this is sending me back to local shopping or just sending my son money.

I love the variety of stuff available on Amazon. I love the deals on there too! They have great prices and quick shipping! I wish I had a warehouse closer to me so it would be same day as some other places! But overall the 2 day wait isn't that bad! The ONLY downfall so far is the price of the prime!

I am a single mother and Amazon has made it so I can afford birthdays, Christmas, new school year... Amazon has amazing selection and a great returns process! I haven't returned much and it was usually a misorder on my part, but they are always so great to deal with! I recommend items to my friends all the time!

Amazon has from the beginning impressed me with fast shipping times and great products. You can often find products at Amazon that you can't find anywhere else. I particularly love Kindle books and Audible because the books are very reasonably priced and allow anyone to carry a library with them on their phone.

I am continually needing Items (Ink cartridges for printer as an example) where I will go to stores to buy and end up leaving because I can't afford it/them anymore. I am retired and on S.S.. Amazon continues to allow me to not go without item not considered basic needs.

Amazon is 50/50 at times anymore. Prime is not what it use to be at times. Late, overprice Prime. I see vendor are from China and they contact you via e mail for a good review and send you something for your item. Few of the vendor from China do not understand USA Amazon rules. They change policy if they are contesting on your purchase. I do a snapshot of my items. Then send it to them. Been looking at other sites, Wikibuy, eBay or other site and not into arguing on e mail. Posting what I have seen how Amazon has change over the last few years. Just being honest. It has change not for the consumer.

The best thing about Amazon is that they stand behind what they (and their 3rd party merchants) sell. If there is an issue, they make it right. They have competent, professional, knowledgeable customer service reps who want you to come back and buy. I also really like Prime for the benefits of shipping and Prime channels. I've been buying from them since Bezos started the company in '95. Use to be just books and I really like what the company has been expanded into. Another aspect of sales is that I buy on Amazon Smile, so every time I buy, Amazon donates to Boston Medical Center. I have never been dissatisfied with service and issues with product have always been made right (and these are few and far between).

Ordered parts for our truck and was very happy with everything. From price to quality and convenience of fast shipping. Returns were easily handled. Would recommend, the website was easy to navigate and find things. You were able to track your order from start to tracking to delivery to return.

Mostly you can find what you looking for. Price of goods is ok but delivery to Lithuania is mostly cost too much. Look like Amazon more based for American market. So some time I have to choose aliexpress.

Amazon.com is so convenient firstly. You can just about get anything you need. I've gotten everything from electronics, furniture, decor, clothes to jewelry and for the most part, have always been satisfied. Prices are decent depending on the item. Shipping varies but I have Amazon prime and it's great. Sometime I look on Amazon.com before I even check local stores.

I really like to shop on Amazon.com for many reasons. First I can find anything I would like On Amazon.com. The price of the item is usually cheaper than the items own website. There is always a wide variety of choices for the items. I usually get the items the next day at no cost.

Very dictated company that trying to show their customers that they own the world which the are not. I would probably shop more with them but unfortunately they did show they do not care about the customers.

I truly love Amazon. Everything I have ordered has been great and delivered right on time. I have skin allergies and it is the cheapest place to get the skin care products I need.

Great customer service and fast shipping. I can usually find just about anything I want through Amazon and trust that if something goes wrong with my order they will make it right. I've been a customer for years and love the convenience, variety, and top-notch customer care reps. First-rate company!

Amazon Prime delivery trucks are all around our area in Tucson. They deliver on Sundays and always leave the package in a safe location. I then get a text that my package has been delivered, which reminds me to bring it in before some sticky fingers get it.

I wish Amazon would make sure all third party sellers were honest and fair when it came to product ingredients and fair about shipping prices when someone like me has to send back a defective item. I have experienced the issue of crazy costs for return shipping a few times Now.

I found a two pack of my favorite eye drops and saved several dollars compared to other prices. Great variety, nice savings and hassle free customer service make Amazon a favorite shopping destination!

I just love shopping Amazon. In the past my mother in law whom live in Mississippi and I live in Georgia ask me about finding a particular item. I would have to go from store to store looking and pricing the items now I just go to amazon plug in item, purchase with her credit card an have sent directly to her from mattresses to robot sweeper to televisions. It is awesome.

I utilize the account I have for Amazon Prime regularly, multiple times a week. The cost savings on shipping and the lower prices they have on a consistent basis make it worthwhile for my needs. I also take advantage of the digital media; movies, television shows. music, etc.

Wide range and large inventory of products, various vendors, Shipment options. Delivered to your doorstep, securely wrapped and receive in a timely manner. Providing ease return and refunds.. Which doesn’t happen very often. Amazon is a trustworthy company that fulfills mine and my family needs.

I like to use Amazon.com to find products listing with various prices giving me the option to purchase for the least amount. I like my ability to track my items online until I receive them. I also typically find my hard to find items on Amazon.com.

I would recommend Amazon.com as a reliable retailer. Their products are as described, and delivery is prompt. This is my personal experience. I've also returned and had absolutely no problem, very comforting. Let me add I am a very cautious Shopper.

Only difficulty I have is finding your toll free number and some of your reps are hard to understand but they try real hard to make you happy. Only other problem I have is shipping. They are so rough. My goods come damaged. And done sellers on Amazon use deceptive pictures and mud represent product. That should be stopped!

I can find things I can't get other places. They are usually at a better price. I can return things no problem. Great Christmas shopping. Stuff for my car, to Carter's clothes for kids. Gowns for special occasions. Boots.

I needed new trash compactor bags, the ones from Sears wanted to charge me 36.00 dollars, so I looked in Amazon and I was charged 1.00 cause I had a promotion I cashed in on and also got free shipping and was also shown a video on how to attach them to my compactor. I enjoyed my shopping and saved a lot of money!

Amazon Prime has saved us hundreds in shipping because we live in Alaska where companies very rarely ship for free. Amazon has provided a source to obtain nearly any item with “free” shipping even though we pay $119 annual membership.

I am a Prime member and I love the free shipping, Prime Video and the extras they offer for being a member. Customer service is amazing and returns are easy. The quality of most items are good quality. The price is usually competitive.

Amazon shopping is great, they have such a great selection of items, things that you can’t find in a store most likely you can find on amazon. They have a great return policy if you Decide to return something.

I have ordered off Amazon loads of times and always find what I'm looking for. Things that are not in shops I will always find here. Delivery is very quick also even at the busiest times of the year. I find my orders can come quicker than the estimated date.

I am a frequent shopper with Prime shopper with Amazon and have never been disappointed nor dissatisfied with Amazon. Packages arrive on time, in excellent condition, packed appropriate and securely. I am an Amazon frequent shopper because they have service, packing and delivery 100% correct every time. If there is every a problem it is fixed expeditiously! I am 500% satisfied with Amazon always!!!!!

My husband is handicapped and is on oxygen 24/7. I cannot leave him alone so it really solves the problem when I can shop on Amazon.com and the items I buy are often delivered the next day. I shop almost every day and am really pleased with the service and the thousands of items available.

Amazon has become the "go to" shopping destination for many/most Americans (and many foreigners as well). That has pluses and minuses. The free shipping threshold of $25 is ok, but other vendors on the site have their own policies for shipping and refunds. The product selection is usually vast. One thing that Amazon excels in is customer service. Excellent response times and amenable to customer experiences.

I bought a dehydrator. After 15 months it stopped working. They said they’ll make an exception and send me a return label. I never received it and was told to find a company that will repair it. The fan burned out. I am very disappointed. I won’t buy any electrical things from them again.

Amazon is the place where I can find just about everything. It is very easy to place orders and the delivery service is always reliable and fast. The only reason I gave a 3 on cost is sometimes their prices aren’t the lowest.

How can you beat fast delivery of almost anything? Amazon has everything from instant movies, music and books to pencils and clothes... Great variety. Fast reliable delivery. Anyone can sell or buy. Even shop for groceries!

Amazon saves me time and money. I can usually find what I am looking for with enough choices so I can comparison shop. I have Prime for streaming, a Kindle for reading and free and fast delivery. They also make returns quick and easy.

I asked Amazon to remove my name from all opened accounts. They clearly refused even when I was notifying they are tampering with private funds. They continued to ask for the Account info that has been lost. I asked if they could verify me through an ID or facial recognition. I even pleaded with all due Respect and Professionalism to please remove my name from these accounts that I no longer have access to. It seems to be a loophole in controlling people's Assets. As long as they lose their email and password they can still be tapping your account unaware. I asked if I could give my social number or was there any way to unsubscribe. They refused to give me an opt out answer so with that being said, my Account identity is being compromised by Amazon and so were my funds. I tired to reason with them before leaving a detailed and professional Review!

I am very pleased with delivery service and the products I’ve ordered, a walker, & several other things, Gadget to train dogs to stop barking, shoes (NOT very pleased), can’t remember; anything else.

I have very little free time during a recent move. I have ordered everything from Amazon from Christmas gifts, household items, dog food, lawn mowers the works and ladder, many of those I would not have a vehicle large enough to carry. It is convenient and easy!

Amazon is really a go to for everything. It's very rare that you don't find what you need. I don't think there has been anything I haven't been able to find and 99% of the time, the price is better. Their delivery time is awesome, especially if you are in a hurry.

Amazon is the most amazing online shopping ever. They have so much stuff. I do 99% of my shopping from Amazon. You can't beat free shipping with Prime, not to mention the other perks such as streaming for free.

I buy a lot from Amazon. The prices are a lot cheaper than where I live. The products are of good quality and the delivery is quite fast. I like to see the reviews. Some times it tells me if it will fit what I have.

Amazon has a huge number of items to choose from! When Family and friends ask for prices and availability on products, we almost always wind up purchasing them from Amazon. If you take the time to search through the vendors offerings, you can regularly find low prices. The key is to research the item! Cost and shipping have been a huge factor in my choice of using Amazon. Also, if there is a problem with an order, Amazon is quick to respond and resolve your issue. Been using Amazon since 2002 and it has been a reliable source for most of my shopping needs, as well as family and friends.

Amazon has made my life so much easier where shopping is concerned. I do at least 60% of all my shopping on Amazon now, from clothing to spices to electronics and digital music. I love the prices, the choices, and the super fast shipping with Prime membership.

Great choices, great selection, great prices in most cases. I can sometimes find items on other site with better prices. I can also sometimes find items carried on other site that are not offered on this one.

Amazon can be great. But there’s a lot less regulation on who sells what at what price. Which means it’s unclear sometimes if you’re getting an item that’s legit or a knockoff. Also reviewers get paid so they can easily lie.

This company will place packages for multiple users in Luxer lockers. Drivers just cram packages into Luxer lockers, names not facing out. This is not a time of honesty so someone could purposefully take multiple packages that do not belong to them. For someone with back issues this is a problem. For an older person this is a problem. People are mean and requiring someone to empty a locker of multiple items searching for their own package AND requiring that person to place multiple packages back into locker is TOTALLY RIDICULOUS.

The biggest problem is it can be hard to get customer service to actually TALK to in THIS country. But I do like their plethora of offerings and home delivery and fairly good prices. Prime membership is a little spendy but I do use it a lot and the 'free' shipping is worth it.

Amazon.com is one of the best online retailers. They provide a variety of items from home to kids items. I have purchased over fifty items this past year and I am pleased with them all. I would strongly recommend amazon.com for online shopping.

An online store that put the customers first, regardless of how long you've been dealing with them. Amazon make you feel that you are the best customer they ever had. When I buy at Amazon, I do it, with assurance that I will not have any problems, even if I encounter one. Thumb up for Amazon.

I like that you can purchase just about anything on Amazon from gift items to groceries. Things that I can’t find in the store I can always find on Amazon. I also like the quick and free shipping from Prime.

We renovated part of our house last year and needed to pay for things as we went. We found everything that we needed at great value for our money through Amazon.com They shipped all merchandise within 1-2 FREE! Thanks, Amazon!

Now is the time to get just about anything you could possibly want or need in less than 24 hours. Amazon has it all. Late one Saturday night my back went out. To Amazon.com, I went, ordered a lower back support and before I had even woken up the next morning, the support had been delivered to my front door. That was extremely helpful. I've ordered groceries to be sent to my son at college. Another quick delivery. I also appreciate Amazon's return policy. They make it really easy. If I need to return anything I can drop it at Kohl’s and they take care of it all, packaging, everything. Consumers beware! Lots of restraint is required when so much is available so quickly.

Since being temporarily disabled, it's been a wonderful way for me to get what I need. I've had very few problems - usually resolved quickly and efficiently. More challenges with Firefox however. But buying on Amazon is fine.

Amazon takes the worry and work out of shopping. Whatever I want or need I just go to my Amazon app to get it. In addition I get to review similar brands to make sure my selection is the best selection. Most important is the follow through. Once I select an item and purchase it I know it will be delivered just as it was promised. If I have a problem there is the wonderful customer service department that is always there addressing any of my concerns to make sure I remain a happy and satisfied customer.

I love shopping at Amazon.com because they have a variety of items to choose from and because I am a Prime member my shipping is free. I had a issue with a couple of items I ordered but the refund policy was amazing. They didn’t give me a hard time. They just handled the problem in a timely manner. If you receive an item and need it replaced you can do it right away online and drop off at a USPS location without boxing it up or there is no label needed - hassle free.

Amazon always has exactly what I am looking for and I love the quick delivery. The only negative thing I have encountered is some drivers don't seem to try to put your package in an inconspicuous place when they deliver - I've found my packages just tossed right in front of the door where they could easily be seen by anyone. Other than that, Amazon's customer service is great and that is extremely important to me.