Amazon.com Reviews

Be very careful when handing your credit card info over to Amazon. I called them after discovering charges for services I wasn't using like Prime and movies. The charges were on my card but not associated with my account. They said they would turn it in as fraud. When I checked the next month there were more charges and Amazon gave me the same response. By the third month I was over $100. into this. At this time Amazon decided it had to be a friend or relative using the card with my consent. When I assured them it was not they said I would have to take it up with my credit card company. Amazon knew who was using my card, even giving me the initials of the person, but would not identify them. Would not prosecute them for the theft or allow me to do so.

Amazon is now using chatbots instead of people for customer service. The chatbots have very limited function. There is no way to get to an actual person if the issues is not something the limited chatbot can handle. Just another way that Amazon is part of the race to the bottom economically. I have sent info to the seller of my items twice. Once in September and again in October. Of course, no one at Amazon follows up on these issues if you don't get a response. You just get to spin your wheels and waste time with a limited function chatbot. As a general rule, I try to avoid ordering from Amazon because of terrible service if there is a problem.

A delivery driver added “suite 1” to my address. I have no idea why. When ordering I am given the option to accept the incorrect address or edit it. Editing it does nothing. I am just brought back to “the driver fixed your address”. I chatted with support and they were unable to fix it, finally saying “I added a note to not use suite 1” to your delivery instruction. 1st of all that removed the helpful instruction I already had and 2nd THAT'S ABSURD! After several “escalations” in the chat, I was told that the issue is fixed and I will be see it in 24 hours. Okaaay. Chat was closed, no way to contact further. I asked for a complaint form and was told “no worries, I’m documenting it”, 2nd request for a way to file an actual complaint and I was given the product review guide.

I have been a loyal customer of Amazon for years & there were times that something went wrong but they corrected it. Over the past 2-3 years, something has changed & things are getting worse. Yes, Covid hit & that created problems everywhere, but Covid isn’t a big issue anymore so they can’t blame that. I am a prime member & there has been a few times where I had ordered things same day or next day since their site offers it, but many times I have been told my delivery is running late.

I am a senior and have been a loyal customer for a long time and raising my free shipping to $35.- from $25.- feels like a kick in the face. This company obviously cares little about me the little senior and would rather squeeze us than love our business and loyalty. So be it, me my family and everyone I can tell will start using other providers like eBay, etc. Thanks Amazon for destroying your customers and putting a sour taste in our mouths. No fun shopping with you after years of loyal patronage.

I dropped my return off at the UPS store on 09/15/2023. As of today the site was still saying that my product was not received as of yet. I spoke with a customer service rep on the phone. She stated that she can see it was return. I would have to wait another two weeks before receiving my refund. I asked why I had to wait one month for my money to be refunded. She stated, "It's not a month. It's another two weeks." I stated, "I returned the items 2 weeks ago, you are telling me I have to wait another two weeks which is a month." At this time I was told it was because they haven't received the product yet. I stated that was impossible because she just told me it was received and I only live 1 hour from 6 warehouses and UPS doesn't take two weeks to deliver and she had just told me the system stated it was returned on the 15th of September.

I run a small cleaning company by myself. I decided to do an upgrade go to Amazon Business Prime. My very first business bulk purchase order... Ordering great, perfect...Delivery... Well tracking showed arrived/delivered. No package delivered/arrived at location or office. Contacted customer service chat. They had no proof of delivery and ended up with the conclusion of a missing package. Gave me a few options ...When I asked for a different option, they proceed to tell me ..."Oh we're sorry. We can't actually do any of these things. All we can do is refund your money." This ended up causing such an inconvenience in me being able to smoothly operate my company!

I simply want buyers to be cautious. I have been shopping for a replacement kitchen appliance when I came across this: Vacuum Sealer Machine-New Upgraded One-Touch Full Automatic Vacuum Sealer with LED Touch Screen Indicator Lights, Air Sealing System for Food Storage Dry/Moist Modes with 15 Seal Bags and 1 Air Suction Hose. Brand: Akjbl. 5.0 5.0 out of 5 stars 243 ratings.

10 days' worth of orders are missing from my orders page. A return is missing, and I think others from more than 10 days, customer service said they have passed details to another support group.. Customer service is not capable of servicing the customer. I kept the order numbers, and when I look by number, I see a message saying that they suspect my account is being used by someone else, and I received an email saying they would call within 10 minutes to verify the order was from me. Never received a call. Called customer service on that issue. Got the run around.

Amazon products are not A1 anymore. They has dropped drastically especially when buying wigs and bundles. You waste so much money and time buying these items from them. The quality has dropped from A1 to a 2.

I was told to pay return shipping fees in the amount of 409.17, and after I received the refund for the wrong size bed frame, I would be reimbursed for the shipping cost. That has never happened. Amazon is a billion-dollar company doing business around the world and has at least 6 different shipping sources but I am supposed to believe that there isn't a way to reimburse my 409.17 that I spent so retail business could turn a profit. I have nothing for that money that I spent, is this how Amazon makes money? Deplorable.

I am a 73 year old male with moderate hearing loss. 12 years ago I purchased my first pair of hearing aids for a little over $5000.00. They definitely helped at first but a year or so later they didn't. So, I continued to wear them since I paid out all that money until I realized they were useless to me. So, I saved up some money and along with my insurance company I bought a new pair, these cost me $1850.00 out of pocket, plus what the insurance company paid. They were supposed to be top notch. From the beginning I noticed I heard things I usually heard much louder and still missed the things I couldn't hear before. The company was great to adjust them but I never could say they were a great help to me, but I wore them for several years. Then I read about the OTC hearing aids vs the hearing amplifiers.

Sadly, Amazon no longer provides the quality customer service they once did. I've had several orders never delivered and they always ask if I "checked neighbor's homes" etc. This is not my responsibility. My last missing order actually says the driver handed it to the resident. I live alone and was at work at the time of the delivery. They insisted that I need to wait another 24 hours to see if it mysteriously shows up. If it was still coming why do I have a tracking that says the delivery was handed to me? They are also very inconsistent with delivery times. When you call customer service they just don't care. This company is not standing behind its products or deliveries. It's time another company jumps in the game with good customer service.

The card that gets charged for my Amazon Prime membership expired and I had unfortunately not updated it to the new card in time, so instead of amazon contacting me by phone or email, they charged a random card that I had used to purchase something a long time ago. That card is linked to a checking account I don't really use anymore so I was overdrafted and got a $30 overdraft fee from the bank. The bank wouldn't refund since the prime charge was legitimate so I went on to amazon's online customer service chat to see if they could help. One woman passed me to a supervisor named Fatima. Fatima apologized and said that she would refund August's charge to the card that shouldn't have been used and to make up for the $30 bank fee, she would refund me for June and July's charges as well.

I don’t like leave negative reviews but I’m tired of Amazon sending me the wrong product, this has happened more than three times. The packaging department and the delivery drivers need to do a better job. I’ve been a Prime member for many years if you pay for a service you should get what you pay for. My purchase was Balance Complex $47.95 instead I received Nature’s Way Red Clover Blossom $6.47 what a big difference! When ordering from Esty I don’t have this problem, when careless mistakes are made that makes the customer process even longer, something needs to be done and people need to be held accountable for their actions.

I ordered a microwave stand and product was to be shipped with shipping date twice but never delivered. I asked for a refund but was denied because product was still on its way. Needless to say I cancelled my account and will go elsewhere since I am not a valued customer.

Amazon are a bunch of thieves, my account was hacked and people ordered stuff to India and they got it resolved then locked my account for something use. It's been 6 months. I can't use any of my Amazon cameras, my Amazon echo, my Amazon firestick, none of the things I paid money for. I think it's time for a class-action lawsuit. I have called customer service 9 times, they keep saying I'll get a response in 24 hours or 72 hours and it's been over 6 months, can't get my money back for items I paid for and cannot use because of their scam. They are rude, they are bullies and they are thieves. Avoid this company like the plague.

I paid my yearly Amazon membership fee and last month I had a Amazon Gift card for $400. loaded on the site when Amazon decided to lock me out of my account. No explanation or reason, when I tried to contact them about no one there seems to be able tell me why or how to fix the problem. They told me I have to email them and explain the situation to which I have done so multiple times and nothing happens. The Amazon lady on the phone said they would respond within 24 hours to which they have NOT done so to date. After many phone calls and emails I now know they are keeping my money which is over $500. and blowing me off. I will never use Amazon again or refer them to anyone!!!

Purchased a warranty through them and the only way to get refunded is through a gift card and they will not let you pay your credit card with the gift card so you have the credit card bill and a refund and a gift card that just sits there which you will have to still shop with them to get your so-called warranty money. We should not tolerate this. They are very capable of refunding your money. Without forcing you to spend it through them. Just sad this big business wants to do this to people.

Amazon allegedly use confuse Check Mark pattern to trick you into enrolling in its Prime program and trapping you by making it as difficult as possible to cancel the automatically renewing subscriptions

I made a purchase with Amazon online on May 18, 2023 – order #**. The order included different shipments and were to be delivered at an Amazon locker located at Amazon Hub Locker - Sweater Map - 11599 W Colfax Ave - at 7-Eleven - Lakewood, CO 80215-3707. (1). The shipment was supposed to be delivered on May 23 (2) but was anticipated by Amazon to be delivered on May 20 (3), a date I was not in town to pick up the items. Indeed, the items arrived earlier than expected and were supposed to be picked up by May 23, with Amazon informing that it not picked up, they would be returned for a full refund (4). Noticing the delivery, I requested that the items be held for an extra couple of days (5) but was informed that the items had already entered the return process (6).

I am a Prime member, most of my products that actually show up go to my neighbor's house, most items that says delivered never actually show up or are broken when they do show up, terrible customer service.

As an Amazon customer I can tell you that their Prime membership is a lie. The items I'm supposed to have delivered in two days are never on time. Many of the sellers go out and buy an item for cheap then jack up the price and sell it to you. For example, I've seen many dollar store specials being sold on Amazon for 10-15 dollars. You're being robbed! I have been a reviewer for Amazon for years. We are given an item for free, only if you leave a detailed five star review. You first buy the item out of pocket, then when you're five star review is verified, you will be reimbursed. I stopped reviewing for them when I got an electric razor for women. It actually pulled the hair so badly that I had multiple blood spots on my legs. I tried being honest with my review and Amazon deleted it.

I have returned three items totaling $177.35 on Order #: **, which I have waited over 20 days for my money. In calling customer service on the phone and waiting about 30 minutes, I got what was called a lead person, which could not help to resolve the issue and hung up on me. This lead person stated the refund was issued to an Amazon Gift card, which I see no balance. This is a terrible way to treat a PRIME Customer. I have called back a second time and am still waiting for 20 minutes, I had to speak with Carlo another lead person. Currently I am re-considering my membership as well as my business account which spends thousands a month.

I purchased a football mouth piece on August 23 and put in a Canceled Order all on the same day before it was shipped. I was told by Amazon representatives that they can’t cancel the order even though I put the cancel request in BEFORE it was even shipped. When the item came, I attempted to put in a return item but was told that I couldn’t return item. Again, I put the cancel request in BEFORE it was shipped.

Ladies and gentlemen beware of Amazon's Prime membership. They lie. Amazon will tell you can cancel the Prime membership at any time. The FTC has file a lawsuit on June 21st, 2023 for tricking people into buying the Prime membership, then not letting cancel. See for you. You can google up this lawsuit and see for yourselves.

I bought a hair iron from Amazon. When I open the product there was hair on the brush and a dirty ear swab was also inside. Amazon ask me to write a review then they emailed me and said they can’t post it because of guidelines. I didn’t buy used product. Why would they send me one, it was so disgusting seeing the hair and the dirty swab.

Amazon was a one time fantastic but as of late has suffered a drastic decline in delivery services. Two out of six orders I have placed, for some time now, gets either lost, misdelivered, or just overlooked.

Amazon is a VERY sorry Co.

Ordered a Sony tv which arrived today and when the guys unpacked it, it was cracked and bowed. They took it with them but the order has not updated so now I sit without a TV. Amazon says there is nothing they can do because their computer won't allow them to order a replacement or refund my money until tomorrow since the tracking has not updated. They said they will order me a "free replacement" tomorrow. Uhm it's not free, I paid for a tv that I do not have!! They will not refund me either so I can buy a tv for tonight. I will be without a tv for days now. Meanwhile my bank account has been debited for $1932 and I have NO TV!! Amazon could care less about their customers!! I will use Best Buy from now on!!! Lesson learned. Do not use Amazon for any important purchases!!

I had ordered a kid's easel on August 21st to be delivered on Friday 25th by 1:30pm. The delivery truck arrived, I saw the driver searching his truck with a flashlight in his hand and then left after a while. I contacted Amazon twice later that day and was told that unfortunately my package was not on the delivery truck and they will deliver the next day which is a Saturday. Well, on Saturday morning I contacted Amazon again since the delivery update in my Amazon Prime account showed delivery on Monday 28th. The customer service representative assured me that he will update the delivery instructions and my item will get delivered on Saturday. Well, delivery never happened and that makes my Amazon Prime membership useless. Customer Service just brushes you off and makes false promises. I am going to cancel my membership.

I shop on Amazon a lot and spends thousands of dollars. Now Amazon is so desperate to have anyone sell on their site including scammers. Now my purchases comes from China with bad qualities and impossible returns even some fulfill by Amazon itself. They will charge for shipping even as a Prime customer, they refuse for customers to leave honest reviews because they rather protect their scam artist sellers. After having so many bad experience with this company. I hope the government shut it down. Everything that you purchase now will say you cannot leave a honest review because it's not verified purchase when they clearly charge your acct. And seems like nobody wants to take responsibility for a POS corporation.

Two problems: paper bag shipping containers; subscription items. Three things auto-shipped from subscriptions: hair dye, vitamin C, antacid. Paper bag shipping container. Shipped from local Amazon warehouse in Amazon truck. When I opened the "bag", it was clear. The hair dye which comes in a tube, had been stepped on or dropped from great height and burst open through the box and all through the bag and other items.

Be careful buying anything cpu or anything expensive off Amazon. I ordered 9 7950x3d off Amazon and got a kid's book. Contacted agent and he instructed me to return and reorder again which I did and got another book. Contacted them and they ordered me a the cpu this time and told me to return the second book. Third order came in as the cpu but still haven't received my refund for the first order and just received a email about returning the second cpu or I'll be charged full price. I wish I would of just ordered from Best Buy. Smh. Just received another email about suspicious activity on my account and I had to submit a photo ID. Luckily I have home cameras and captured everything on video if I eventually have to take them to court.

Please be careful with Amazon and their MacBooks. I purchased a MacBook from them that was just opened by the person recently. The MacBook would only turn on when connected to the charger. We took the MacBook to Apple and they explained to us that the serial number on the MacBook had previously been registered and that the MacBook was out of warranty. They also indicated that the MacBook was refurbished and not brand new as indicated on Amazon's website.

Definitely buy from Amazon.com! You cannot go wrong! I wanted an AirFryer. I searched 100 or more stores online and walk in stores. I compared many of those stores to Amazon for pricing! Bingo “Amazon” You did it again!

I ordered a toy for my son, who is autistic. This is relevant as he expected it to come overnight and was very excited. It didn't come. I figured out how to contact customer service, which is a pain in and of itself. I complained that it didn't come, but they say they "escalated" it and it will arrive tomorrow by 8:00AM. All day my son is upset. All day he is waiting for the package. Anytime a package comes he gets excited and then is in tears.

Amazon has gotten so big that they feel they can downgrade their customer service and customers won't mind. Now instead of offering their customers a printed label, they are requiring people to return items for them to a UPS store, etc. When an item is damaged, the customer should not have to go out of their way to return the item. A label should be able to be printed so the item can be picked up by UPS.

July 21st 2023. Ordered items online from Amazon. Have a account. Website software is from the dark ages. Tried to edit my former address. Amazon ship my order to the old address and bill me at my new address. Contact Amazon customer service support. Third world people working and horrible English. Tried to contact seller for help. "We have your money. Deal with Amazon." Contact USPS and FedEx to no help. As of July 31,2023 still trying to have the items delivered. I will never deal with Amazon again. Walmart is another multi corporation that needs to bring customer service support back to America. Mastercard is going to investigate. Have to wait till whenever. Need a drink. Double. One witch said to Dorothy in the wizard of Oz quote what a world. Done forever.

I ordered Jaorty Crossbody Wallet for Google Pixel 7 Case with Adjustable Lanyard Strap, but they shipped without 1" lanyard strap. I reported as soon as I received it to Amazon but they asked me to return it in order to send a complete set instead of sending me a missing strap. What a joke. Good luck with that type of business practices Amazon. Goodbye.

I tried to order for a charity. Bec my phone number changed I was told to contact an 800 #. I haven't ordered since 2021. I was told I have to open a new account and Bec my phone number changed. I asked about my $43.10 credit. The man tells me it will be put back on my cc. I tell him I no longer have that card. So I lose my credit and can't use my account all bec my phone number changed. Changing a phone number is not uncommon. I knew my email address, password, user name, everything he asked. This is ridiculous and I don't make a lot of money so I'm out my credit and the dog rescue I wanted to buy something for loses as well. This is ridiculous bec there are other ways to verify it was me.

At 5.30 pm, I see now the driver is in Simi Valley, CA at an Amazon center location, 30 miles away from my house. I phone the customer service, who literally just says what I can read on my screen…. So not useful at all.

I was a prime member to Amazon for years. I ordered almost everything off of Amazon. After years of ordering and thousands of dollars spent, I no longer support Amazon. My first negative experience was an order I place and never received. Contacted customer service and requested a refund, as I needed the item for a party. It didn't arrive and a replacement wouldn't get to me in time. They said they would open up a claim. I was annoyed to not receive my refund right away but continued ordering as usual, thinking this was a one time issue. Made another few orders and UPS had me sign for one of the boxes. The box contained an item I didn't order. Confused, I went to my orders and realized an item I did order, said it was delivered and I had not received it. That tracking matched the box of the item I did not order.

Using overseas personnel is not good, they don't know how to be FLEXIBLE (by the rule only)! Just reported that one item arrived broken, they said the RULE said has to be reported the following day. I have to call back???

I have to drive 30-miles round-trip in order to return an item for "free"; Amazon has been efficient over the past years (I've been with them almost since the beginning), but I've started receiving different items from what I ordered (usually a self-help book of some sort...I'm starting to wonder about them, or perhaps they're trying to tell me something...). Most recent gaff is that they keep sending me updates on the delivery date on an order I received weeks ago. They repeat it for the same order, so I'm guessing they'll keep updating "delivery" forever. Still, have to check to make sure it's the one I already received. Contacted customer service bot (or maybe it's a real person, hard to know) each time, but I'm still getting the emails. Ordering from different company whenever possible for past few months; Wal-Mart may cost a few cents more, but they haven't goofed up yet...fingers crossed.

The first Economic Impact Payment Check was stolen from my Zelle; by two emloyees employed by Amazon. They appeared on my screen and said they were going to help me get a refund from Amazon. Unaware of what they were doing, until I saw my money in my checking account no longer appeared in my checking account. I have proof that this actually did happened. Will submit proof from my bank, upon request from you.

Missing package- website instructions say wait 24-48 hrs. It has now been 72 hrs since item was “out for delivery.” Called customer service- representatives accent, so heavy I could not understand a single word he was saying, even after having him repeat multiple times. Finally got the idea that I had to wait another 24 hours which doesn’t match up with what their website indicates and makes no sense- if the item was out for delivery, it sure doesn’t take 3 days to get to my home-I have certainly received deliveries here before and have verified that all of my information is correct. I did give two stars only because the representative called me back after I hung up in frustration.

I ordered a very expensive item, sold directly from Amazon, and the wrong item was delivered. I was given no options except to return the item, order a new one, and wait 6 weeks for my money to be refunded. It's unacceptable for me to pay for Amazon's error. I should not be out a significant sum of money for 6 weeks because of Amazon's error. They made absolutely no attempt to resolve the situation in a timely manner or make up for the additional frustration, wait, and cost that they added.

It's funny how my daughter can get an order to her house in two days and I live 50 miles from her and if I order the exact same thing it takes over a week to get to me and I am a Prime member. The thing is I complained to customer service and when I was getting my orders in two days they suddenly went to taking a week. Amazon has no problems still charging me for my membership even though they refuse to fulfill their end of the agreement. That is nothing more than stealing. Amazon has joined in with the rest of these big companies and could care less about customer service. So what if a customer stops shopping, they will never notice.

Recently ordered a desk, desk arrived desktop broken, send immediately back, was instructed by Amazon Seller that UPS would pick up with return label. I assumed that my credit card would be reimbursed, just found out, they did a reimbursement as a gift card. I did not sign for that, I did not asked for that. This was done to keep shopping on AMAZON, which I had no intention to do. They are forcing you this way to spend your money on their website instead of getting reimbursed on the original payment method. What a crock and scam, I would give them a minus 5 rating if I could.

My packages was placed on a nest of baby bats outside my home. The driver was being funny and put them on top. Bats Carries disease and it’s a safety hazard to go around them. Amazon refuses to refund my money unless I go over there and retrieve them and send back.; not taking the risk!!!I Want my refund or replacement cause when the city come everything going to be cleaned up including the package.

Amazon has the worse deceptive business practices and their customer service reps don’t listen to their customers. I placed an order 7/18/23 that guaranteed delivery next day. When I saw it hadn’t been shipped by the guaranteed delivery date, I requested cancellation. I contacted their customer service department and was told item couldn’t be cancelled. Amazon claimed my debit card would not be charged unless item was shipped which was not true. My card got charged immediately after purchase.

I ordered some clothing and selected a certain card in the payment method section. Amazon did not use the card I gave them permission to use. Instead they entered my bank account without my permission and placed a pre auth for the items. This unauthorized charge caused me to overdraft and get a 30 dollar overdraft charge. I went into my account and removed access to my bank account and canceled the items that had not yet shipped.

Amazon.com has no fraud department. I found a seller making millions off amazon thru scams. Calling amazon customer service and alerting them of this does nothing. Here is the seller's link I found https://www.amazon.com/s?me=A2FR55JIX9GH0K&marketplaceID=ATVPDKIKX0DER. What you see and what you get are 2 different things. Buyers Beware!!!

Amazon’s website provides a wrong phone number for customer service. 1.800.280.4331 gets you a computer automated message for a medical device. This is targeted at people with senior dementia. If you press any number, you are given to a “medical emergency” representative-which is actually just a computer automated voice that repeats the same message again and again. If you try to speak, the recording just repeats.

I've purchased from Amazon for yrs Including over $200 in books and my account suddenly disappears along with all them Kindle purchases and they say there is nothing they can do... bull. I have receipts for the purchases. I have pics of some of the books. Refund my money or repopulate my books..

On Tuesday, during this year's Prime Days, because my phone is getting ready to die, I ordered a Samsung S23 + along with a phone case, both of which were supposed to arrive the next day, Wednesday, by 10:00 pm. The case arrived on time, but the phone was not shipped according to the website when I checked at 10:00 PM on Wednesday. The next two days, I contacted Customer Service multiple times to find out what the delay was, but after multiple excuses; such as there was a glitch at the fulfillment facility, the order was not processed correctly, the phone was out of stock, and finally the phone was "stuck" in delivery; apologies for the delay, non kept promises from Supervisors that they would expedite the ticket so I would receive the phone within in 12 and then 48 hours, the last being a Saturday delivery date, I checked online this morning only to see that the phone would now be arriving on Monday, six days after the original delivery date.

The purchases on Amazon.com are fine most of the time, but when you have issue with the item received especially large and heavy items: Printer or AC unit, avoid them because their packaging is non existent. I purchased Window AC unit few years ago and it took 40 days to arrive and the box was wet and the AC was smashed up. After numerous email Amazon agree to refund the purchase but they retaliate to block my review on Amazon purchases.

On 6/19/203/23, was issued a refund from Amazon for $26.94. It never came into my account, Amazon says 35 times that it's in my account. In ten days. Called my bank 13 times, bank has no record of refund. Amazon gives me transaction id #, bank says transaction #id # for Rite Aid transaction a year ago. Yet Amazon refuses to contact bank to solve problem. As bank will not contact Amazon, to resolve issue, so issue will never be resolved. And I want to know what's going on with this, cause it's has to do with my account.in this world, if funny things going on with account, you better get to bottom of it, or worse things may happen.

For a company that ships millions of packages, the service is fairly decent. But if a problem arises, Do not expect a decent resolution. Good luck trying to reach Customer Service. The ability to contact them is buried in their website. Then you have to fight through their automated bot before finally getting a live representative.

Order placed was shipped early, but then it sits an hour from my home, for 4 days. No attempt to deliver. Amazon has no excuse, forces wait time for refund. Go online and find your seller, don't use Amazon.

I have been ordering on Amazon for 20 yrs. It has dramatically declined. They send things I DID NOT order, they send things that are broken, they can not "authenticate" my acct so they conveniently can't refund these broken items. They refuse to let me review bad items, it's a very bad company at this time. They will keep you on phone for hours and do nothing, it's always: "We can't help you" when their company is at fault. Shame on Amazon, you are losing a loyal 20 yr customer who has spent tens of thousands of dollars. Corporate Amazon is foolish and abusive to customers. BEWARE.

Ordered and had issues and called the 29 of June and said package would be delivered on 29. No package. Called again 4 days straight and no delivery and keeps saying wait 48 hrs and supervisor said he couldn’t refund my money or give a date for product needed for my job. Jawaad was supervisor. Have been transferred 4 days. Hung up on and no product.

I ordered a Hoover carpet cleaner - the payment was declined - I got several emails saying it was declined assuming everytime the company reRan the charge - It went thru at 4 am... I had already updated my payment to a different card. BOTH were charged - yet it shows 2 orders... I ONLY ORDERED IT ONE TIME and had to update my payment method - both cards were charged and Two hoover $100 carpet cleaners were sent to me... They say NO RETURN - and if I car to return the extra one it will be for NO REFUND....

Nice and great platform is Amazon. I really appreciate and that was so wonderful. Time conscious and very fast. Team great. And professional. Who knows they were gonna be so fast like that. I enjoyed my experience.

Amazon is one of the worst companies I've ever dealt with, if there was a half star that's what I'd give them. They've gotten way too big, and have forgotten what got them to where they are today...customer service!! We were being scammed by someone claiming to be the Geek Squad. The scammers were having gift cards delivered to our home, to be picked up by someone.

They're offshore. Call center has customer service reps who behave like robots. They are scripted beyond repair and dealing with them is miserable. I had an issue that was escalated and spoke with three different supervisors who were even scripted. It was ridiculous and I got nowhere.

Orders arrive on time. Returns are no problem. You can find probably find anything you are looking for on Amazon.com. I have dealt with them for many, many years and have ordered hundreds of products. They have made only one mistake and it was rectified promptly.

I bought men's gold led watch June 21, never delivered, was supposed to arrived around 4 to 8 am in the morning, never came. Told me out of stock instead of texting me that they had on running late. 2 days has pass still nothing, had to cancel the order. I pay as a Prime member every month just to get treated as a guess. I don't watch prime or nothing so what do I need you for if not products. Y'all lost service. I rather order from the companies itself than give y'all another dollar.

I had purchased several items but was disappointed and dissatisfied with the product functionality that was advertised. After several complaints to Amazon to have them pick up the item, they finally did, but after waiting more than a couple of weeks to see my credit, it never appeared. So when speaking with Amazon customer service again about the status of the return, I was informed it finally was received and would be credited back to me once it was checked after a week.

They charged me for an item that I never buy and draft my money for my account. I dispute the charge to my bank and they never paid them back, I never received the packet that they said they send me and they don't want to give the proof where they said I bought. They just steal my money.

I placed an order on April 17, 2023 A black ink Brother. The item was never received. The chat person resolved the issued with a refund. I got a charge back yesterday for an item that was never shipped. Tried contacting them is a complete waste since they transfer the call to a department that will never pick up. Another order for Fiji water was placed on June 13, 2023. The items are lost and were never received. We called one time to cancel and it was not. I called again to cancel and they refund me for only one box. Still waiting to get back for the other 3 boxes never received. This company is going down in the hill.

Amazon sent me an empty bag with no item in it. When I called them all they could do is just send a replacement and is making me waiting 2 more days. This is why I stopped using them for so long. Smh..

I have ordered a lot of things from Amazon. I have to say they are the biggest liars in the online shopping arena. I order things that say it will arrive next day and have waited months to get things and some have never arrived. Customer service is a joke with this company. I had an order I was waiting for and I checked my account, it said it was delivered. I went outside and looked around to find absolutely nothing there.

Worst payment app ever - Do not have updates on pending transactions. Do not have access to customer service. Could not even add a review via mobile. Worst experience ever - I have not see any payment app like this.

Amazon estimated delivery date was today, June 8. I live in Willingboro, NJ and my package has been in Willingboro, NJ since 6 am this morning and it is still in transit. I have been having issues with Amazon not delivering packages on time or not at all that I have to get a refund back. One time I had to run to the stores to find something quick because Amazon couldn’t deliver on time, package running late. Now my package that is in the same city and state where I live (estimated delivery date is June 13). I am going on a trip this weekend and once again, I won’t get my package on time. This can be frustrating especially if this has happened to me several times already. If you want a package a specific date, don’t trust Amazon to deliver it on time.

I have never had an issue with ordering from Amazon until today. I was at checkout and submitted pay and then Amazon sent a request to my husband's card on file to process payment. My husband gave me the code they sent while he was at work... I put in the code as requested and get denied so I was unable to purchase our items. I had to go through hours of nonsense to actually make our purchase on a card that has been on my Amazon account for years. Terrible... will be using eBay if this isn't fixed.

I cannot count how many times they've offered next day delivery and every time I've ordered within the time frame and with a purchase amount to meet the "requirements" and not once has any of it been delivered next day. Not once. Do not fall for it. And it appears some of their drivers are either illiterate or just lazy or both. I order all the time from Amazon because it is convenient but Temu offers much better deals and even though the shipping takes longer, they don't lie about that and you get a credit if it's late. Watch your back Amazon.

I received a $25 Amazon gift card from a third company for doing a over the phone survey. I decided to use the Amazon gift card and purchase a another gift card via Amazon. After I completed my purchase I got an email stating that my account had been on hold due to fraudulents purchase activity. It asked for information about the payment method I use which was a gift card and the only thing that I have is the email in which I received a gift card which shows the company that sent me the gift card and all that information in the complete email. I sent that to them and I get an email stating that that information did not suffice.

Updated on 06/03/2023: So I have been requesting my refund from Amazon since May 5. I’ve called about 10 times at this point and every time I’m told my refund is being processed again and they will make sure to contact a supervisor and my money will be back in my account. Well it’s June 3. I called again today. No money still. Now it’s another 7-10 business days my money will be in my acct so I’m guessing in 7-10 days I will be calling again to see why my money hasn’t been returned. And I can’t forget to mention when I called today the First Lady who answered my call was rude and soon as I asked to speak to a supervisor she hung up on me and locked my acct. So when I called back the gentleman who answered unlocked my acct. and said there was no reason for her to lock my acct and that he would note it to the supervisor.

I returned a defective $14 item to Amazon by dropping off at Kohls and a refund was issued. Then almost 2 months later, I get a charge back for the item claiming it was not returned!! They never even asked for proof of mailing or drop off first, just charged it automatically back and then said we will "reverse it" again once proof is sent. What a HORRIBLE policy and caused more work for our bookkeeper as we are a business and every charge and transaction has to be recorded on books. Amazon sucks in customer service! Your policy should be to ASK FIRST and not just make assumptions or charge customers

I bought a KitchenAid stand mixer back in April of this year (2023) along with a Flex Edge Beater (separate item, doesn't come with the mixer's basic package). Cost $450, noticed a week later the price dropped to $340. I had to return the first mixer and buy the second one to get the price difference. I took the first mixer to UPS on May 7th, 2023 with QR code that was emailed to me, UPS employee scanned the code and took my package with the mixer (just the mixer inside) I wanted to return. I got an email on May 14th that Amazon received the Flex Edge Beater (not the mixer) and refunded me for the beater (~$32).

I bought a desk from Furmax a Amazon vendor in Dec 2022. It was returned to Furmax with guidance from Amazon Associate in Jan 2023. I received the refund for the desk but not the shipping cost. I was told by the Amazon associate Khim to send the item back to Furmax and pay the shipping, Send a copy of the receipt to Amazon and they would refund the cost. So I did what I was told to do on 1/19/2023. After many calls to Amazon along with many emails I was not refunded the shipping of $139.45. I had to go to the Better Business Bureau on 4/27/2023. I gave Amazon more than enough time to make things right as per what they told me to do. Thanks to the BBB I received my refund on 5/15/2023. It took four months for them to do what they said they were going to do in January 2023.

Ever ordered a product from Amazon that said it would be ready (and delivered) next day? Ever had that NOT HAPPEN as advertised? I am getting quite sick of it actually, as are many of you. Now, their new method is "item needs approval." Let me explain how it works - They throw a teaser out to see how many people will click the bait, then only send a few out (predictive ordering) - then they notify everyone else there has been a "modification" to the shipping times - which effects delivery (in the middle of the night, so you don't get it right away).

I bought an expensive vase. The packaging and shipping were completed with care and expertise. I was concerned about receiving it without it being damaged but I extremely pleased. It gave me more confidence to order anything from Amazon.

Amazon prime movies are Great. No issues. However years back prior to Covid, when we ordered something on Amazon and it was under a prime product we would receive it within 2-3 days, and no shipping charge, Nice. We live in Northern Az. and I understand we are not Next to a Large city. Every issue was Blamed on Covid, well Covid is done, are average delivery time with Prime is 5-10 days. I have order things not on Amazon and it gets here just as fast if not Faster. So if you watch a lot of TV maybe prime is for you, yet if you would like the product you order faster you may go elsewhere. Ron

I have been ordering of Amazon for a decade. I have discovered recently that any supplements you buy cannot be returned for any reason. My advice is go directly to the supplier or manufacturer. You may find the cost lower and a return policy if not satisfied with the product.

Ordering online is supposed to facilitate people's lives, NOT turning into an ordeal! Once upon a time, Amazon used to do a decent job, packing, shipping and delivering, I even ordered pieces of furniture from Amazon. Those times are long gone, and now, ordering from Amazon has become an ordeal. When you receive an Amazon box, full of dish liquid, that not only leaked on all the items in the box, but also on your apartment floor, and you waste half an hour trying to make Amazon outsourced chat people understand the situation, to no avail, you can't be happy. Especially when it's NOT a first! Sure I finally found someone able to correct the situation...a day later, and I do appreciate the refund, but Amazon, how about going back to doing a decent job like you used to, 3 years ago, so you don't have to lose money in refunds, and customers don't have to flee Amazon, please?

Amazon charges you for two-day delivery and monthly membership and it takes a week for your products. Total unfair to customers. Million time $15 a month is a lot of money. Total dissatisfaction. I cancel my membership.

"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email community-help@amazon.com."

Buying from Amazon is increasingly a gamble and when you buy something falsely advertised by a seller they will reject your truthful negative feedback claiming it somehow violates their guidelines. Shame on them. This has happened multiple times to me. Example: I recently purchased a product based on its description of features including pictures in the advertisement that indicated the product had certain features. When I received it the product was completely different. When I posted this in truthful feedback with pictures and nothing profane or anything like that. My feedback would have protected other purchasers from being duped by this false advertising. Yet Amazon rejected it. This just shows Amazon has no concern for the people who buy their products and cares only to protect the increasing number of shady vendors on their site selling fakes and falsely advertising their products.

I am paying nearly $200 a year for Amazon's 'great service' but this weekend (which is becoming normal) two different things were "we're sorry we are running late with your delivery",,,,how can they charge us for the 'fast service' when it's hit or miss if you get it when they say you will`

I have dealt with a few agents and a supervisor in regards to a refund, that was supposedly posted to my Bank account..Now it's been a very long while, yet it hasn't posted, I talked to my bank, they also haven't received anything. I keep emailing the department who supposably handles that & was advised the same thing, it's like an Automated response! And when I made suggestion to go a 3-way (which was actually the Bank who suggested it), me, them & the bank over the phone, this way my bank can confirm that they have not seen or that it has posted onto my account. But yet they have not responded to that suggestion!

My smoker jacket showed up missing its sash rope. A call to Amazon only resulted in them telling me to return or exchange the entire robe. Nope- my preferred color is now out of stock. Just send the darn rope!

After having it for two days I returned an item that didn’t meet my satisfaction. I used the QR code and dropped the item off at the UPS Store and saved my receipt to confirm I returned it precisely according to a Amazon’s instructions. UPS delivered the item to Amazon a few days later. Amazon gave me the UPS tracking number and the date it was returned to their processing facility when I first called to ask why I wasn’t refunded. Oddly, the UPS Store receipt doesn’t have any tracking info on your return if you use the QR code Amazon furnishes you.

I purchased 2 fire kid tablets, and they were a pain to set up so sent them back, they have credited me for 1 and I have been trying since 4/11 to get the other credit. They are saying they did not receive it but I have my confirmation for UPS they did. The last time I talked with someone in customer service and got a little snarky, they told me to call back on the 26th and it would be resolved. Here is the kicker, I have a fire tablet and was not having any issues with but after the phone call, my tablet suddenly stopped working and they couldn't help me, just find it funny. Not only is the customer service not helpful but hard to understand.

I'm buying MANY things from that new far-east company that delivers in orange bags. Half the price, and often even less than half! It's the same product, because they are made there anyway, it's just missing the fancy packaging and name brand, and is why they can sell everything so cheaply. I'm now only buying big ticket items from Amazon, and things that aren't available at the other site. My last two Amazon orders have been completely messed-up. One was never even shipped. I finally called them and they canceled the order then sent me "a replacement". They weren't sure what happened.

Whenever I have a problem with an Amazon order the customer service agents always tell me "It's a 3rd Party seller, we will reach out to them, if we don't hear from them in 48 hours you need to call back." I'm a collector of watches and have purchased many watches on Amazon. I recently purchased a "supposedly" Limited Edition watch which has the serial number 0001/1977 on the back.

Customer service agent offered to allow me to return an item twice on a recorded line then went back on her word and said it was no longer an option. I'm appalled that a corporation of this size allows this type of discriminating behavior.

I placed an order on February 25 and every time I check the order status it just says in transit; however, when I go to track package the seller sends me back to Amazon, which in turn sends me back to the seller! Finally I called Customer Service (not sure where they are located but pretty sure not in the U.S) and they tell me the product must be lost in shipping! So they are going to credit me the amount. Meanwhile I have two other orders that when ordered showed next day delivery, but now are 5 days and counting! I asked Customer Service about my other order which was placed on 4/5 and is showing to be delivered today. Nope! His screen shows it arriving on 4/14! What is happening with Amazon? I've always been a fan up until now! So disappointing!

BEWARE OF AMAZON STEALING YOUR MONEY!! Amazon will not replace any items or refund any purchases even when their customer service representative admits that the package was NOT delivered and was marked delivered incorrectly! And after they tell you that it's your loss they literally hang up in your face smh. I have been a Prime member for many years UNTIL NOW! Not only did I cancel prime but also Audible because the interaction I just experienced was disgusting and inappropriate!! I'm pretty sure the majority of prime members have had at least one package not show up, or had it delivered to the wrong address, and now Amazon will not correct their, or their drivers mistake, they will tell you it says delivered and that's too bad for you!!!

I do not know what is going on with Amazon, but I received a wrong item, would not let me return or replace, charge me the amount for the product I ordered (the one received was $20 cheaper). Amazon assumed I would just accept it. Ended up having to call customer service, which is fun! Then, I received an email that had both of the items being delivered, were wrong. Had to call customer service, again. Finally, I have had an order "in process" for over a week now, and would not let me even know if it's in stock or let me cancel it (I found the same thing, less expensive and I have already received it). Again, a call to customer service to get it cancelled. Previous products I have gotten were supposed to be new, but it was obvious they were used. One item was my face wash, which is a white lotion. I received a bottle, the box was open, the security cover gone, and the bottle was filled with brown liquid. Ew. Seriously, go somewhere else.

Amazon keeps canceling my orders and says I have an outstanding balance. I do not have an outstanding balance since October! I have spent countless hours on the phone with them and TRS recovery services and Telecheck. They tell me there is no balance. I have spoken to supervisors and other customer service representatives at Amazon and this remains unresolved. Everyone tells me I’ll hear back in 24 hours and no one contacts me. Absolutely the worst service I’ve ever experienced. It’s disgusting I even have to try and resolve this since Amazon has such a monopoly over the consumer world. I wish I could boycott Amazon altogether. The company should be ashamed how this has been handled and the fact it remains unresolved since October. I am an extremely busy single mom, working a full time job as an executive at a company and am way too busy to have to keep dealing with this. Absolutely horrific management on Amazon's end.

On 4/06/2023 I found an advertisement on Amazon as an Amazon choice item for an Aorus Waterforce X 360 it was advertised as starting from $99.99. I clicked on the item and it shows up as 264.99. I contacted support first through chat and I uploaded screenshoots of the conversation. I was told if I purchase a different model for 99.99 that I would get the item listed above. I called to confirm and I was told that's not true. For the most customer service oriented company in the world they miserably failed. This was obvious false advertising and Amazon was aware of this. I spent 4 hours on the phone getting hung up on etc...

Amazon is constantly shoving Amazon Prime. Some things you cannot even order unless you have Amazon Prime. For ... we might as well say $15.00 a month and I do not order that much from Amazon. It's not worth it. To get their gift card they want your SS#. Forget it. There are other places to order from. They are trying to rip off the average consumer.

Amazon Prime Student is a great option for students looking to save money. Not paying for shipping is the biggest save, in my opinion. As a working mom of three that is also a student, it saves me tons of time with free 2-day shipping, and I get things I need quickly and sometimes as early as the next day, while enjoying all the free streaming services, and books that a regular prime membership has to offer for half the price. Amazon prime student is only available for college students, and It offers so many things to help make college life easier. This is why Amazon Prime is the no-brainer that I use to order my school supplies, and clothes and even to watch movies in between classes. I think Amazon prime student is a great investment for all college students.

We ordered a Healthline Bariatric Commode from Amazon...The package arrived smashed and it was retaped...I took photos of the box due to my concern...From appearances, it looked o.k. so I didn't worry. My husband had major ortho surgery and was moving from his chair to the commode..When he placed his arm on the commode, it gave sending him toward the floor...Luckily, I was able to prevent a fall to the ground (he just had a hip replaced and an additional rod on his femur which also needed work)....Due to this incident, we had to visit the surgeon who wanted X-rays...My husband's pain increased....and did little of his exercises that day.

When I order an item on Amazon Prime with a few exceptions, I expect product to get to me in the time they indicate when I purchase the item, too many times the items get to me 2 to 7 days AFTER the date they indicated on the website.

Received a Amex gift card from a company holiday party a while back and applied to my Amazon acct, purchased a few items and saved the balance for later. Easily 190 dollars left on it. Went to use it and Amazon can't seem to find the balance anymore and was an absolute nightmare to deal with in customer service. American Express was no help either. My advice is to not save an American Express gift card to your Amazon balance.

$49 in Shop with Points disappeared from my account. I contacted Amazon CS and they said it was being held by the credit card company. The CC company said they had no idea what Amazon was talking about. I emailed Amazon CS and Jane C. said she successfully refunded the points to my card but nothing has ever shown up. More recently, I returned a dragonfly trinket box for $33 and Amazon CS says they refunded the amount to my Gift Card but again nothing has ever shown up. I've spent hours on the phone and computer with them and every time they promise that the situation will be resolved.

The item was bought on January 17 2023, Amazon unable to delivery promise to refund but after 2 months still not refund. Talk to Amazon customer service. They said not amazon responsible and it is shipper responsible. Aalso the person of amazon customer service did not want to solve but tell me the customer must argue with the shipper I lost the money that they do not care about, Amazon just work as scam company help the associate steal money from customer. Also customer service very worst of behavior, today at 11.15 AM March 20 with amazon.com Washington.

Amazon Prime is such a joke. Yes, you get free shipping but it’s just ridiculous that they have a promise date. 4 times out of 10. It doesn’t come when it’s supposed to. Customer service is a joke. They sit there and say, "I’m sorry. I’m sorry," and tell me that I have to wait a couple more days before they can credit back my account! I waited four days for something that was supposed to come the next day and the reason why I got it after the fourth day is because on the third I went ahead and re-ordered it because it was the next day item! It’s sad because they are pretty much the number one mail order company and they can’t even get things when they promised them.

I use Amazon.com daily. I purchase so many items my neighbor thought I ran my own business and needed daily supplies. Therefore I am torn on wether or not to stop using Amazon and switch to my stores locally. Amazon has a serious issue with deliveries. They deliver to wrong addresses, state a delivery time then do not deliver at that time, tracking will say package is four stops away then just switch to “package is being shipped back to merchant”, delay shipping, lost or broken items in shipping bags or boxes, and call for some deliveries with no explanation why.

I been ordering from Amazon for years. After this experience I don't think I'll ever spend that kind of money on them ever again. They will see less money from me. The orders will be short. It not the staff and worker's fault. I still giving 5 stars and mostly thumbs up depends on what happen. I still do not like how the workers are treated. I hope someday it will be better for them.

I was member of Amazon since 2008 so I went through a lot from missing products to buy new and receiving use products. I reached the point where I already know when I buy something from Amazon there is going to be a problem but this year in 2023 I have enough. The Amazon delivery employee stated he or she headed the package on my hand which it never happen. What in reality the delivery employee did is leave the package at my front door which I previously instructed Amazon to don't leave anything at my front door and guess what happen? EXACTLY someone stolen my package like I say I had enough so I delete my amazon account for good and is the best thing I ever done in my entire life.

I purchased 2 items from Amazon. Right after first purchase my credit card was hit with a fraudulent Apple purchase. I own no Apple products. I had to cancel card. I received new card.. Bought another item from Amazon. My card was again hit with a fraudulent purchase. This time it was a fee for Amazon prime I did not purchase. Cancelled card. Received new card. Before I even used the card the fraudulent Amazon prime purchase was on new card. I had to cancel that card as well. I have since closed my Amazon account and will never purchase from them again.

We purchased a product that had to be returned to The Backstore, purchase price of 1955.00. We were refunded 1402.00 stating restocking fee, which was not stated to us. Amazon customer service said they would refund the balance. After several calls to people in India that I could not understand, Amazon did not follow thru with anything they promised us. I had a call with their leadership team in South Africa, "Rudi". Said he would take care of it and call me back and never did. We are stuck in eternal limbo with Amazon, now we have to file a complaint and go to small claims court. We are searching for ways to shop anywhere but Amazon. If you need their help with anything, you better speak Hindu and expect no results.

I have been using Amazon forever it seems. This past year they have gone downhill fast. I use the subscribe & save and have been for 2 years. The past 2 deliveries were HORRIBLE. Yesterday's took the cake. Everything was just thrown in the box. No wrapping, no paper to keep everything from moving around - nothing. I ordered a 2 pack of Lemi shine and they were actually out of the box with the horse supplement that I ordered all over everything. The box was partially opened when delivered from the items being tossed around. We had to clean everything in the box as it had horse supplement all over it. The box was too big for everything that was just THROWN in. We have also been trying to order Sovereign Bio Silver and twice now, it said will be delivered tomorrow and then that tomorrow we would get so sorry but it is running late and then it would never show.

Amazon business accounts are charged more on some items then if it was on a personal account. They are trying to cheat the business customer while they keep telling the business customer they have a better deal. Try this. Dynasty Door Closer. Go to a new incognito Browser. Search for this product, see the price and the vendor. The price is $42.95. Now go to your regular browser at the same time where you are logged into Amazon - look for the same product, go to the checkout. Compare the price, it is 43.95. Now go to the incognito Browser and login to your amazon account. You will see this lower price will carry to your checkout. The price is still 42.95 because you found it while logged out. That is how amazon is cheating the business accounts. I have captured the proof of this. I noticed this before but did not pay much attention to it. So beware how amazon cheats you.

Amazon has become as unreliable as Facebook market place. They are listing thousands of products on their website for purchase that will never be shipped. I don't know if this is intentional as because you must be thinking there's millions of dollars a month involved that they get to hang on to until a consumer can go through the entire resolution process to get a refund. Or is it that they just don't care. In the end after hours of effort you will get a refund but they no longer offer any solutions other than just tell you, "Sorry. You've been waiting for 2 months for your product but it's not our fault. It's the vendor's fault."

Second time in the last two months account has been put on hold. Submitted documentation the first time three times before they figured it out. This time I had to get gift cards I put into my account last month. I bought something last month with those gift cards and this month I can’t because I think it’s fraud. Fraud department is a joke. You could not see that I brought propellers with them the first time you should not be working there. Amazon sucks. I should have my car parked by me now, but now I will order through somebody else. From now on Amazon will no longer have my business or my family‘s business, Amazon is a little bit too big for the britches. Time to trim. The fat people need to start buying away from local vendors. Get away from them. They’re bunch of blood hungry thieves.

I am a Prime member and when ordering they promise next day delivery, they promise delivery in 3 days. BUT after ordering about 10 items and 6 of them are delivered later by 4 days, two were next day, then delayed then said expected delivery 8 days later. You can not contact anyone through email to complain or see what is going on. Now that they are bigger the customer is the last person they want to help. If you have prime and select prime delivery, the item shows up 5 days later than suppose to they do nothing. You have to not be prime and if it is late they will refund shipping, if you pay they say live with it.

Worst company ever. Fast shipping is not their thing and has never been their thing. Telling you your order won't arrive on time is pretty much the only email they send out. I will not renew Prime and I suggest you do not either.

I have filed a previous complaint against Amazon with the Washington state AG's Office a year ago, & they got another complaint filed today. Their distribution centers continue to override USPS de-prioritization requests, loading flat-rate boxes full of heavy items, to then have the local post office refuse to deliver their packages to me due to size/weight concerns. I have severe health concerns and cannot drive daily to the post office to stand in line for 20 to thirty minutes and risk contracting Covid, FLU, &/or RSV. Just this week, the post office refused to deliver one package, threw another in a neighbor's yard in the rain, and threw another behind a vehicle in my driveway. Clearly, they are behaving in a passive aggressive manner to get me to stop ordering from Amazon.

It was necessary I return a simple inexpensive T-shirt. Amazon refunded $ but is insisting I take the package to Whole Foods. I do not drive and cannot walk the 3 Mile round trip with a walker. I am almost 83. Idk why I cannot receive a label and leave it for USPS.

If you do not live close to an "official UPS store" you either have to plan a day drive to take it or take a hit on your return costs and PAY for return shipping now. We have an authorized shipping center in town, but you must now go to ONLY a UPS store. Pick-up from house is no longer available, either. The price to have Amazon Prime keeps going up, now we're getting charged for everything in between. Really getting to be not worth it, like it used to be.

ASUS PRODUCT REPORT ASUS BY WAY OF AMAZON. I had a problem with my ethernet connection on my ASUS PB60G. I contacted Asus. Asus told me to contact Microsoft. I knew the problem wasn't my OS. But, it never hurts to try everything. First I contacted my GATEWAY internet provider. By way of them, I was able to try a different computer. It worked on a different computer.

Possibly the most unethical company in the U.S. Amazon routinely tacks on extra shipping charges that were never shown in the order, they take this money out of your bank account and there's nothing you can do about it. If you've had problems with this company, contact a Congressman or the Atty General's Office.

I had purchased 139 kindle books between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card, (initial offer was $51) which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end.

I bought a product that said it was eligible for return. Sold by NUSApure and shipped by Amazon. When I had a problem with the product Amazon referred me to NUSApure and they referred me back to Amazon saying that they do not interfere with the process. So Amazon is selling the product saying that it's eligible for replacement or refund when it's really not. I just want customers to be aware that when they purchase something they may not be able to get their money back if there's a problem.

Amazon requires email authorization. My email address was deleted by mail.com so I had no way to receive the security verification email. I always considered Amazon to be the best in customer service, but this time I was extremely disappointed. Since mail.com was being so difficult, I thought if I called Amazon it would be easy to let them know what happened & change my email address. Wrong! I was asked security questions like what were the last 3 things in your cart & what's your last 3 purchases on a account I hadn't shopped on in over a year. When I couldn't answer those, I was told all he could do is help me create a new account. If I wanted a new account I would have created it by myself.

If an Amazon driver claims he delivered your package, he may be lying. Amazon used to be reliable; not anymore. Three times last week they pulled that “delivered” caper on me over four items I bought. Yes, 4 items “delivered” in two sets (and each set “delivered” two more times.) Among them was a cabinet too big for a casual porch pirate to steal. Here’s why the incidents were no accidents. I’m sorry this note is long, but I want to leave no room for doubt.

Recently in the last 3 months ordering from Amazon is a complete nightmare. Slow deliveries, wrong items, apologies (you know they aren't sincere just repeated dialogs) and charging for returns because they weren't able to fulfill an order. On top of that when they make a mistake they want you to deliver the product to the carrier which in this case is miles away for a shipping mistake they made or if you ask for them to pick it up because it's their mistake they will charge you $5.99 on that and claim you no longer need the item or return shipping pickup.

After ordering I was informed by email by AMAZON that my payment method was declined and given a link to update it, however once in the order I could not change the payment method, so I tried to contact customer service but couldn't find a link to speak to anyone, so I canceled the order. After canceling the order I see all the charges for the order were taken off the payment method Amazon said was declined, so it took me a while but upon making a complaint about an item I did receive I got customer service, and asked why if my payment method declined did they email me if they weren't going to email me when upon their second attempt that it went through?

Amazon promises free shipping on orders over $25 then charge you for shipping unless you check the free shipping button. I'm sorry but shouldn't this be automatic and if I want faster shipping then click on the button for that. I'm now paying $12 to get my order 1 day earlier. Anyone know which government agency handles fraud like this. Amazon also has absolutely no customer service at all. It's all A.I. crap that settles nothing.

The sheet set that I ordered came lose in a box - no plastic bag, nothing protecting it. Also missing the pillowcases. This has become common occurrence with Amazon where half of everything I order comes used/opened, or missing parts. In addition, more and more often, shipments are late to arrive.

I don't understand why I keep ordering from Amazon. They are late every time now. They were top of the game with the 2 day delivery. I didn't mind paying a little extra for it because I got it in 2 days. Well now you order something that says 2 days and it doesn't show up for three or four. I could have got on eBay and ordered the same thing $5 cheaper and they say it'll be here in 3 or 4 days instead of lying just to get you to buy it. This used to be a great company. They have just been going downhill.

Amazon Support 1~858 ~666~0943, Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA. Amazon are streets ahead of the competition and I will always be loyal to them. However on the subject of customer communication pathways they are last. I needed their help during a difficult period of my life and I just couldn’t get their attention. What do you do with a friend who despite your best efforts continues to ignore you. Yes that person becomes an ex friend. Simply not good enough Amazon. So we all need to get a specific resolution.

No issue anymore.

My deliveries always say delivered and I NEVER receive them and have been a prime customer for years. The absolute WORST delivery service/company that offers the worst possible customer experience. Do not pay for Prime. It’s a waste of money.

Good Evening, Because there is no Blink consumer reports page, I will address this with Amazon.com. Your customer support team that deals with technical issues is not only seriously lacking but I have serious concerns that Blink employees tampered with my account which disabled my cameras during a desired period. Even when I had already restarted my system multiple times, your employee told me 36 hours later just to restart the entire system. The guidance is an absolutely unacceptable when I had already done that. Further, when wanting to direct my comments in a post-ticket issue survey, your customer support agent will not give me their full name or employee number. Without it, I fail to see how my comments can be adequately directed and addressed.

Ordered a book on 12/26/2022. Today, 1/24/2023 I checked my account to see why the book never arrived and found out it was undeliverable and returned on 1/16/2023. Amazon never let me know nor even refunded me. Called and got a lady named TONI who told me she would refund my CC and would send me an email verifying this within a few minutes. I never got an email so called and transferred to a supervisor. She said I was not refunded and would correct this as the book never came as it was returned 8 days ago. Customer service has gone downhill real fast! It does not matter if you are a Prime member for a decade+, or if you place a lot of orders. The supervisor did follow through and sent an email as promised. Not fair that my time is wasted and my money has been tied up for 29 days (34-36 days considering it takes time for the bank to issue on their end). Very, very, very disappointing!

I have found recently when you return an item if it's under $100 they will provide the refund within a week, if it's over $100 they can take up to 30 days. I have also learned this is at the discretion of the agent you speak too. For instance late night will go to a different call center across the world. When you call you can tell by how they confirm your account. I decided to call back 10 hours later and how interesting I was able to get the refund but the last agent from a different call center quotes a policy that is clearly "flexible". I won't buy anything over $100 from Amazon again as the quality is horrible.

I missed my delivery by 2 minutes. My package was to be delivered today anywhere up until 10:00 p.m.. Unfortunately I had to use the bathroom, so now I have to wait until tomorrow. I tried to contact them, figured I can have them circle back considering it was only 2 minutes. But it's a whole big runaround before you can actually talk to someone, by then 20 minutes have gone by. They should send a text or email an hour before your package is due to arrive. I'm a prime member (which they increased the price....a lot) for about 8 years and feel like I'm not getting much benefits from it. There has been quite a delay with the shipping lately, returning something is not so simple anymore. I feel as though there should be an easier way to contact someone instead of being redirected around the help site and messaging with an automation.

Amazon buyers beware! Amazon has deactivated my account 3 times in the last month with absolutely no explanation of any kind and CS has no suggestions regarding reactivation. I have been locked out completely with no explanation. Amazon's response, "Someone will call you" which they never do. Two credit cards are associated with my account which poses a serious security breach and leaves potential for unauthorized charges to be made. Again, Amazon CSRs ARE RUDE - Continually talk over you and have no recourse nor suggestions regarding reactivation. Amazon is infuriating, unprofessional and undoubtedly criminals. When this is resolved I will in no way do business with Amazon and will strongly recommend the same to others.

I needed to return four items this morning and I was transferred to four different individuals who did not know what to do. It seemed as if, they were making a joke out of my situation or something. Four different people. Absolutely ridiculous! I am very, very frustrated!

Amazon used to be a solid company. I had good respect for them. But the past 2 years it's only getting worse. It's so bad now I think about quitting daily. I seem to think they're intentionally bottlenecking their site. I think it's on purpose. All other websites do just fine. That is not the only issue with Amazon either.

Amazon driver drove through my yard and caused damage (it had rained for right at 24 hours). He did not use the turnaround or back down my straight driveway. Amazon will do nothing without a video of the driver. I guess customer service is out the window.

I have returned several items to Amazon, thousands of dollars worth recently due to a canceled party as a result of Covid. Amazon keeps telling me they have not received several items, even though the tracking shows it was delivered TWO months ago! This tells me their employees who are processing the returns are either losing the packages, or stealing them and putting the blame on me, which essentially is Amazon stealing my money! They are continuing to fight me on it and not make it right! Beware of using Amazon!

I was notified that my package was delivered. They even have a photo of my package, proof of delivery, sitting at the front door of someone else's house! I can't get in touch with any human and this issue isn't in the drop-down menu of delivery issues on either Amazon.com or their delivery company's website.

I order a product on 1/14/23 for it to be delivered the same day. The carrier delivered it to the wrong building and door. But because Amazon the carrier was in my area they not going to give me a refund no matter if they place the package at the wrong location. They don’t go by picture which I sent that was by the carrier and a picture of my door. Two different doors. They it doesn’t matter the carrier was in your lot. So I lost merchandise and money.

Amazon is often sending delivery confirmations that are false. Don’t know how legally they can get away with that. I received numerous delivery confirmations and when I call Amazon about said issue they inform me to give it 24 hours because the drivers sometimes scan packages a day before they are actually delivered. I live in an apartment complex and have spent hours looking for packages they were just not delivered. This is blatant false misinformation and don’t know how they can justify it.

I was sold a used item: The advertisement said NEW, and I reported, to Amazon customer support, and the customer support Mishandled the whole problem. The reply I received said it was not delivered, and said to donate it? And gave me $31.97 refund added to my Gift card with a stipulation I that I must only use it to buy from the same seller, and I could not find anything worthwhile, so I found another Item that was very similar. I then contacted Customer help online chat, and kindly ask if I could buy a similar item and can I use my Gift card to buy the item, they replied. It is my gift card I can buy anything I want. I said OK. Then they ask me I wanted to transfer the money back to my bank, and I replied "NO" and they kept repeating the question, I ask, "Am I chatting with a machine or a real person," in reply they, "Yes real person," and I said I do not want my money transferred at all, and want it to stay on my gift card. They said OK.

I am a Prime member and have been for years. I would have minor issues and returns until the pandemic. I am disabled, live off grid and have 0 transportation. I had been saving for a year to purchase an E Bike. I finally had the last $50.00 to purchase the lowest priced ebike that had some of the features I needed. I received the EBike and took my first ride. The first thing it did was die barely 3 miles into the trip. Once it died, the back tire blew out. The bike flipped me and I severely damaged my knee. Well beyond the 30 day return policy I contacted Amazon and was told it was unreturnable.

I bought a 200$ item that I never got. I realized I didn't get it after 30 days and Amazon won't do anything for me. Thank you for not following up on your deliveries and putting the burden on your clients. I now have a very good reason to buy local and never ever buy from Amazon.

A couple years ago, Amazon literally gave up on offering customer service and outsourced support to people with zero interest in actually helping users solve their problem. All they can do is apologize and then automatically disconnect after 2 minutes so they don't have to actually do anything, or just endlessly redirect you or try to get you to call phone support. And don't even get me started on the A to Z Guarantee, they won't even admit that's a thing anymore.

Amazon check packages marked “Undeliverable” because that means it was taken by the packager. How can a sweater be undeliverable 3 days before delivery and I ordered 2 in different colors. Other color arrived just fine! Not the first time either! Their conscience is clear since it’s refunded! However, if you really needed the item then what!!! Check your undeliverables!!!! Make them prove it!!!!

Amazon was my go to store period. Great for last minute gifts delivered in 2 days and customer service while not impeccable they made returning or exchanging easier. Now you're lucky if you get it in a week or at all. They charge you $7.99 for returns damaged or not. As A Prime Member I pay for 2 day shipping. The Service is Horrible, I do not blame them they are told what to say. AMAZON this will be your downfall. It is a shame, I really liked shopping there. Now I will save some money, having to go 30 mins. to Walmart. I hope Jeff reads these, it might save his company!

I am writing this review as I am an Amazon.com Prime Member and have been for a few years now. This past year I have been experiencing terrible delays with items that I've ordered. Items such as grocery, home goods, and automotive parts are among the items I've ordered and are taking upwards of 10 days to get to me. When I order it shows 2 - 4 days for delivery. When they aren't delivered by the 4th day I check and it states "running late" or "delivery expected by tomorrow".

I've been a Prime member like forever. This past year, numerous orders have taken a week or longer, when said to be delivered within 2-3 days. Some I was able to cancel, others could not be cancelled. Also, more and more packages are damaged or torn open. I even received one order (vitamins) where the envelope was EMPTY and looked like it was never sealed. It's been pretty aggravating...

I have been a Prime member for many years. Their price went up, yet their service is horrible. I always purchase using the prime selection because I paid for it. The item will show delivery date as tomorrow. AFTER I paid, the tracking says 3 days - it was an ink cartridge - what is hard about that. I ordered a dart board (toy - no sharp objects) for my 5 year old. On the 22nd, expecting it on the 24th. It showed up on the 28th. When I called them, "We're sorry" from everyone including supervisors, yet no remedy. So, my warning if you pay for prime and expect a certain delivery date, check after you paid, and see its later, then cancel it immediately. Sooner or later Amazon is going to get the message. You can't charge more money for something you are getting worst at doing.

My son purchased a quilted blanket for his sister for Christmas. He made the mistake of purchasing a King/Cal King instead of a Queen/Full. We attempted to exchange the item for size, but was only given the option to return and repurchase the item. When trying to repurchase the item, the price showing was double what we paid for it. We contacted customer service to see if they would adjust the price to what we had originally paid for the item only to be told that they could not do that. We asked to speak with a supervisor and were transferred to someone on the leadership team. We explained the situation again and again were told that we could not exchange the item and that they would not adjust the price on a new order. We asked to speak with their supervisor.

Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money. I have been stuck with them with the money and not able to go out and get it from other shops. Please if someone can help resolve this please reach out to me ASAP.

Amazon has gone into the dumpster lately with their shipping. I am on disability and order most everything online to be shipped to my home the last 4 years. I use not only Amazon but Walmart, Target and King Soopers (part of Kroger). Those other 3 are killing Amazon in getting things out fast and being delivered quickly. The normal Amazon delivery is about 6-11 days now. The others, 2-4 days. I even tried their "Prime" again and it made no difference. 6-11 days. I don't know if Amazon is that short of help or just have bad help. I am now shifting more of my needed items to the other 3. I would give Amazon less than one star if I could.

I had a Prime account with Amazon around 5 years. I would place an order and my account would be charged with no problems. Mid year of 2022 they began putting a hold on my account on top of the charge. So it was like I was being double charged for a week. It was taking a week before the hold came off. I would make good size purchase amounts for Business orders. So when I would make like a $200 purchase, on top of that there was a hold for the same amout. Because of that, I ended my subscription. I'm looking elsewhere to make orders.

Amazon has been impeccable over the years with their 2 day shipping. Been a prime member over 15 years. But this year (2022) has been a disaster. Deliveries to wrong address, not receiving items. Getting charged for kindle service after I had previously cancelled 3 months ago. The drivers are lazy, saying they delivered, you go outside and no package. I know it is UPS, USPS or FEDEX. But it is Amazon's responsibility with their customer service, which it is always ** people you can barely understand (no disrespect intended). And always seem to wash their hands of the matter and tell you contact UPS, USPS or FEDEX on your own. And when you try to a post a real review they do not allow it, only positive reviews.

Never ordered Starz, realized I had been charged 8.99 a month for 48 months for something I never used. Amazon.com Customer service could only refund 6 months. I'm stuck for over $380.00. Not happy with Amazon.

I ordered gifts from Amazon. 2 of which I have yet to receive. Both items were ordered in ample time before Christmas - 1.) Dec 12th, in transit, should have arrived Dec 15th. 2.) Ordered Dec 19th, in transit, should have arrived Dec 19th/20th. Neither have arrived and it's now Dec 30th. They can "replace" #1 but won't arrive till Jan 19th (3 weeks). Seriously. The 1st one I ordered would only take 3 days. #2. was ordered on Dec 19th with arrival of Dec 20th. (And was in transit.) They now can not replace that one. I followed up on status and claims late due to weather. Weather didn't even come close to where shipping started to delivery location until Dec 22nd. When I contacted Amazon they said "Both items are lost." This is UNACCEPTABLE. YOU LIED. Why do we pay for their subscription? So now, I have to wait a whole month to get a Christmas gift and they can't even offer a partial refund for the issue they caused. AMAZON SHOPPER BEWARE!!!

Jeff Bezos doesn't care. He will get his due.

I ordered recently with Amazon, I received the first package a refurbished item rather than new and the second package was absolutely different item. I put my review about the seller but they didn't let the review published because they are only allowing positive reviews about their seller however, their sellers are tricking their customer by sending the wrong item. Although the customer have the option to return but it is hard to return because I ordered a big ticket item and it is hard for me to re package it and return it as it is also very heavy to carry. I decided to keep it rather than returning it although I didn't like it at all.

Amazon has withheld my refund thru unethical practices for over nine days. Their website states "your return is complete. Your refund has been issued." When "When will I get my refund?" Selected, "A refund will appear on your bank account or credit card statement within 7 days." After the refund did not appear on my statement within the seven days, I contacted customer service. I spoke with Amber, she said credit was processed in the form of a gift card and because I want a refund credited to my credit card, it will take another 3-4 days. What? I did not pay with a gift card. I find it egregious that Amazon would try to convert a refund to their gift card without approval. I expected the refund like original form of payment. I want my refund credited to my account ASAP. Amazon instantly had access to my credit card when I placed the order and I expect under these circumstances the same timeliness with this refund.

I purchased an item from Amazon, when we opened it up we were able to see that this item was way too small for our granddaughter to use at all. We immediately asked to return this item, and we were told we would have to pay for the shipping as This seller is a 3rd party seller. On the listing for this item, there is not one word telling buyers that if you need to return you will have to pay Shipping, plus 25% Restocking fee, plus Insurance, plus signature confirmation. This item Cost us $379.00 to return it will cost us a bit over $650.00. Amazon will not help us in any way. They say we must go through their new A-Z warranty, which is a big fraud in itself in my beliefs. This so called warranty is just a ploy to have customers think they are helping? When in fact the only people they are helping is their 3rd Party Sellers. PLEASE< PLEASE do not buy on Amazon from any 3rd Party seller.

I cancelled the Prime membership I've had for many years because they said there is no way my gift card balance could pay my Amazon Visa balance. The gift balance was a return from returned item that was defective. It took 4 phone calls and an hour to find out no one was willing to make an exception for a retired person who lives on social security. My call was cut off once and I had to start over. No one called me back. There was a myriad of excuses as to why I couldn't put my own money, in the form of a gift card, back onto my Visa Prime credit card. Be careful how you purchase and return. They do not seem to make exceptions. I'm afraid Amazon has become a monopoly.

Multiple times I have dropped off a return at Kohls, received my refund from Amazon because it was entered in the system as returned, and then got re-charged many weeks later with them saying I hadn’t returned the product. In addition, there is no way to talk with Amazon about the issue. The email they sent is from a non-responsive address; nothing in their website offers the ability to leave a review about their company or policies.

I have been a Prime member for many, many years. When Covid hit, I was patient with the extended delivery times. Since then though, I have not received anything in two days or less. That was my reason for joining prime. If you cannot deliver on a service I am paying for, that service should be discounted. I have had 6 items just this month that were "undeliverable" and returned to Amazon, as well as some before that. This is unacceptable as I've been getting other pkgs delivered almost daily. The money has been refunded but the cost increased on several of the items between the first order and when I went in to reorder. I feel that this is a way they are scamming to get more money.

I have been a customer of Amazon since selling only books. As Amazon grew, I have patronized all along with multiple services. Now, I would recommend not to shop unless you enjoy the untruthful promises, extra late deliveries or no delivery at all by using USPS, amongst more. When I requested to change the order of shipment priority and not use USPS as the first option, I was lied to on several occasions, that they would change it. I was told their own drivers still deliver to my home and that’s not true.

In November of 2022 I all of a sudden couldn't log in to the Amazon account I've been using since 1998. When I attempted to log in the site was telling me an account with that email address didn't exist. I called Amazon support to hopefully get it resolved so I could log back in and access all the movies I had purchased through Prime, wishlists I had put together over years of researching the products I placed in them, etc. Through providing several Sale Confirmation Numbers I had record of in that email address discovered that the email and password to the account were changed. I didn't change them and I had while they gave me a hint that the email started with an R and ended with a 4 - I never did and don't currently have an email that starts and ends with those characters. The account was compromised (stolen).

I ordered 55 gift cards for a the staff in my department at a medical facility as Christmas gifts. They were organized as 3 batches by Amazon (2 batches of 20 and one of 15) but only two of the three batches shipped, and the other was listed as delayed (when originally ordered they did not require anyone to be home to receive the shipment). I contacted customer service who assured me the third batch would arrive within 24 hours. It did not. I contacted them again and they assured me someone would get back to me to sort this out. They did not. On the third call they connected me (after much discussion) to someone who told me there were two options: either way they would cancel the loss (on their end) cards, and I could either have the funds refunded to my credit card (with a 5-6 day lag to credit the funds) or they could apply it (over the next 4 hours) to an Amazon Gift card credited to my Amazon account.

I ordered this on Amazon, sold by tmp: AriZona Gluten-Free Mixed Fruit Snacks, (2 pack) (made with real fruit). Brand: tmp. $24.79 ($12.40/Count). Each box contains 10 little bags with 25.5 g each = 255 g for 10 very small bags. 2 boxes would be 2 x 10 bags = 510 g for the price of 24.79!! Ordered the gummies from AriZona directly would be: 1 box contains 12 bags with 142 g each = 1704 g for 22.99!! I really feel cheated from tmp and Amazon

I gave up trying to reach customer service. As a hard of hearing person, I can not understand most speakers who do not speak English as their first language. Since I could not understand the speaker, I was forced to give up trying. Amazon needs to do more for hard of hearing, by either offering email service, close caption phone, etc. At a minimum, they should speak English, and be able to turn up the volume so I can hear. Amazon "carefully hides" on their website "how to add a family member to prime account" so you will purchase another prime membership, which you should not have to do. Nowhere is their directions on how to navigate their website and add myself to my wife's prime account. GRRRRR. For those reasons, I can not recommend Amazon prime.

I have been a customer of Amazon for years recently all my packages are being left on the lobby of my building disattended. Packages are being stolen and I cannot get a replacement because I need to file a police report prior. My delivery address included my apartment number. I recently asked one of the delivery agents that was placing the packages on the lobby why he is doing that to customers as the packages are being stolen and he stated that amazon does not paid them to delivered to the apartments. I have pictures of how they leave the packages on the floor in a building of over 80 apartments, no security and open doors to the public. Is unacceptable many of us has Ring door cameras for the same reason.

I had an Amazon Prime account however because of the poor customer service I have deleted my account. I would like to bring to your knowledge the issue I faced with amazon. I had received a gift from a relative in India and since I had the same item I had contacted Amazon customer service. Is there an option to return this without letting my relative know that I can return this item. I was promised that you can return the item and you will be given a gift card to your account however that never happened. I was given false promises for a month that the gift card will be issued in 2-4 hours, 1 week, 15 days and then 1 month however it never happened.

So the wife likes a particular yearly diary/calendar. Amazon seemed to have the low price when considering: "FREE delivery Wednesday, December 7." So I added it to the "cart," and went to checkout. There I saw a delivery charge of $5.99. I called Amazon "customer service" and the ** gent said that any item fulfilled by Amazon always had a delivery charge even when it says "Free delivery." So, to Amazon.scam, "free" may include a charge.

I didn't think I would ever have to come on here and report Amazon. I just got blocked from my own account with them. They are playing games on customer service and their specialists. They are banning legit customers and making them wait a month or less to send a specialist email to regain access to their legit accounts. You can no use gift cards that you legitly get from anywhere even their crap gift cards use too many legit cards that block your account. If that's the case then remove the ** cards from their site. Instead of traumatizing their customer thinking everyone is scamming them.

Amazon is going down the hill and getting worse in everything. I recently ordered a few items from Amazon a few days ago and I never heard from the sellers. They didn't send an email to confirm the shipping of the items. When I check my account, there is no indication that the items have been shipped. Very slow in shipping and very bad in customer service.

This was probably the most horrible set of experiences that I have had online shopping. This company made online shopping a nightmare. I had to worry about my order actually shipping, then I had to worry for weeks about getting my money off an authorization hold with my bank... For product I never received. I am canceling my membership. I will never use Amazon for ANYTHING. I will not buy or use any Amazon sponsored or supported products. I will not listen to Amazon music. I will not purchase or use Amazon based products. I will not use Amazon streaming service... and the list goes on.... You have been replaced by Walmart... That is what happens when you stop caring about your customers and outsource your call center to India.... Walmart has stepped it's game up... YOU ARE LOSING AMAZON.... YOU SUCK!!!!

Here we go:

I needed an item today. It said free delivery TODAY if I met $25 of other qualified items. I did, more than $25. Checkout said something like "Congratulations. Order will be delivered by 10PM today." Confirmation email said it will be delivered TOMORROW. I rechecked the item, which NOW said delivery tomorrow. It had been changed. "Customer service" said there's nothing to be done: She couldn't see where it said Delivery Today (because it was no longer there.)

I applied for an Amazon credit card issued by Chase. I responded to an ad by Amazon stating that the card would give you among other benefits, a "10% back for purchases at Whole Foods Market with an eligible Prime membership". I have a Prime membership. When I received the first statement, there was only a 5% back on Whole Foods purchases. The Amazon supervisor I spoke to, first told me that it was impossible and I must have misread the ad, then when I told her that I had taken a screenshot of the ad, told me she did not believe it and asked me to send it to her by email.

I have saved the screenshots showing the difference between using the app, and buying anonymously using the website through browser, then login to your account to pay. Nowhere, will you find any negative information against Amazon about this anomaly.

I spend approximately 6 to 8k dollars a year either from shopping or from subscriptions on Amazon.com. I have been noticing the declining reliability in Amazon's delivery service for almost a year now. Either your delivery shows up late, (not including the orders that keep getting pushed back from 7am-11am arrival, then 2-6pm arrival to 5-10pm), shows up at a wrong address (my households orders continuously get delivered to my neighbor) or doesn't show up at all.

BUYER BEWARE: When Amazon says you can get it delivered tomorrow they really just mean "we'll deliver it whenever we feel like it." Amazon Prime is now a bait and switch. You will not get your items when promised. When you contact them about it, they will just parrot what the virtual assistant says, even if you talk to a manager. And they just laid off thousands of employees before the holidays? Honestly Amazon is the absolute worst which is a shame considering it was a brand that built itself on customer service first and now operates like some sleazeball fly-by-night website your bank should be calling you about whenever you try to make a purchase through them. Their delays are literally costing me money. I want compensation, not to be bullied with claims that they'll refund or replace the item but it'll take longer (aka ** and take it). Amazon is a NIGHTMARE.

I have 5 cloud cams installed which retailed at $120+ each and they've worked well for us. Amazon sent an email stating that as of Dec 2 they will no longer support these devices or their companion apps. They offered to replace with blink mini cams which have been retailing at $30 each and they currently sell them on their website at $15/camera when buying 2 or more. So they're replacing my $600 worth of cameras with approximately $75 worth. At first that didn't bother me. Upon receiving the cams I installed the 1st one and immediately realized how inferior those cams are to the cloud cam. The blink mini covers half of the wood when cloud cam gave me full room coverage. This might be due to the limitation of the cameras tilt angle. The app features are lacking and is in no way comparable with cloud cam app.

I’d ordered an electronic device which was not working when it arrived. I contacted Amazon immediately. Amazon told me to contact the manufacturer who proceeded to tell me they didn’t sell thru Amazon. I’d sent a copy of the purchase order. I continued contacting both parties and today was told that it’s beyond the 30 day time frame with which to return the item. Utter **. I’m contacting authorities, BBB and attorneys as I feel I’ve been unfairly targeted. Sad when a company won’t take responsibility and $119 is worth more to them than their customers.

Do not buy Amazon gift cards. I bought a 200.00 gift card that was stolen from me. Amazon knows who redeemed it (I copied front and back of card and have receipt from paying for it) and refuses to refund my money or prosecute the thief. They protect the thieves and screw the customers!