Amazon.com Reviews

Recently Amazon has gotten worse and worse about packages being late or lost with no explanation. Just recently I had a camera completely disappear in shipping somewhere in TN (not even my state), they even delivered an empty envelope that had never been sealed. Twice in the past 2 weeks I've placed an order for products that stated they would be here next day (Prime member) just to check the progress the next day and it's changed to over a week. They've become so unreliable I'm going to have to stop using them. They have good prices but you cannot plan on receiving the items anywhere near when they advertise, if you even get it. They make good on things in the end but who needs the headache and hassle of this happening constantly?

0 Port congestion and traffic planning. 0 solutions to Trucking issues. 0 Weather conditions plan, 0 apologies for late deliveries, Failed Delivery Attempts, Lost Packages. 0 refunds. Incorrect documentation. Disappointments at Peak season. Terrible planning for extra equipment. Inconsiderate for Global events. Forgetting possible Sudden changes in consumer habits.

They will still even with Prime send your packages thru a 3rd party vendor and they will show up later than if you just ordered it standard. Did you ever think someone is waiting on those car parts so they can return to work? If I wanted my package sent thru UPS I would of got it from eBay.

They are the worse when it comes to shipping. Placed an order 10/23 for delivery on 10/28. They did not ship until 10/26. There is no way it will arrive tomorrow, not be USPS. It is not even in El Paso and USPS will not make a special trip. Thanks for a ruined birthday Amazon. According to tracking USPS has not received it. They don't care. You have no one to contact. You finally find the link to get to connected to customer service which is nowhere here in the US and then when you contact them - they never understand what you want. I have returned to shopping with Walmart and use Amazon more sparingly. I miss the Amazon of yesteryear when they cared about the customer.

Signed up for Prime and after 2 weeks canceled my prime and will never shop Amazon again. Delivered my packages to my neighbors 2 times, open packaging 4 times. Then to top it off I purchased a item that got delivery postponed 3 times. This item is sold by Amazon and delivered by Amazon and didn't say out of stock but yet takes forever to deliver? This company is foolish and run by children. They trying to tell me you don't like our bad delivery service well watch this... Fools!

They said they would refund however the more excuses they continue to ask for other evidence related to this product. I warned Amazon that if they don't do anything to resolve this issue then I will be filing a complaint to BBB and report dispute through my credit card company.

I have ordered some items from Amazon few days before 2022 Diwali. All items were delivered in proper condition except one and when I complaint about it they refuse to take its responsibly. I was fan of Amazon and always choose this site over others but I didn't know that they have worst customer service. I am going to delete my account in Amazon. Thank for this experience. (My order no. was **).

This review is after multiple issues with items I purchased on Amazon. To make the long story short, be very careful, and don't leave your card information on your profile. I had an issue w/ a table and amazon told me to deal with the third party; third party is not solving the issue and Amazon doesn't really do anything to solve the issue, but sending messages to third party. Amazon says they are not responsible! The other issue is that after returning an item, I was charged again by the third party by mistake (really!) without any notice! furthermore, I've had couple of items with status delivered which I never received them; when I called amazon, they said the item was lost in transit!!! Be careful. Most people don't really follow up and they are not aware of what's going on. This review is after being on call with amazon for a long time and I'm very frustrated, angry with a severe headache. Thank you.

This is in reference to the way Amazon is handling an international "wishlist" purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 order & shipment (Order # **).

I have never been so angry, upset, and disgusted than I am now with Amazon. It was Amazon’s doing giving this item, a Nespresso coffee maker, a second life but without any proper inspection. More so, this item was not in the “original manufacturer’s packaging” as it should have been, but rather delivered in a distressed empty box of DIAPERS. The product itself was nicked and filthy. Several USED PODS were found outside of, as well as INSIDE of the coffee maker. Lastly, it did not contain all the contents as it should have been. Do note that there WAS NO disclaimer indicating that any items may be missing. Amazon has now officially tainted its’ name in my eyes. My family cannot believe what has happened, more so, the health hazard of receiving a product of such in this horrible fashion. How can an item be received / ACCEPTED in this fashion by the original owner, let alone sent back out for a second life in such disarray???

Amazon's customer service is terrible. There isn't good contact info, getting out of the automated system is hard, and what I find on my account on the computer isn't the same as what the reps see. My default address has changed twice when I had items shipped to other addresses while I did not change it. Orders are late, and reps are not helpful. I was hung up on twice and put on hold for an inordinate amount of time. Finding out any info about a time sensitive order is a nightmare. I've had several orders shipped by USPS that said there was an inadequate address while the address on the site is correct with detailed added info. The system needs improving badly.

I have been had Amazon Home Warranty for almost 2 yrs and I have called them 2 times regarding issues but both time I got disappointed. When they called for sales they told us all the appliances are cover under this warranty and when we called they always this thing is not covered by amazon home warranty.

I ordered some socks in August because I knew I would be needing some and it was a good price. I used a few pair of them and when I grabbed for last pair, there were shards of broken glass in the bag. Had I pulled out all socks like I normally do, my fingers would have been sliced open. I contacted Amazon since this is a pretty serious problem. I didn't request a refund, I just wanted to let them know. The snarky customer service rep said there is nothing they can do because I ordered socks 2 months ago. We are talking about shards of glass in a product they sent to me. Whether it was 2 weeks ago or 2 months ago, they should show some concern.

I had made a purchase from Amazon.com using my debit card. When using this card, there is a chance that a double charge of my purchase is placed on my card, but I am usually refunded the double charge immediately. However, this last time, the issues I dealt with exposed fraudulent behavior when it comes to customers' transactions. When my card was double charged and not immediately refunded like usual, this prompted me to contact customer service. Carolyn B., assured me that my double charge was refunded, and I would receive it within 3-5 days.

Don't buy laptops that ships from Amazon. They will allow you to fill order they know they don't have sufficient stock to fill and then have you strung along for weeks with fictitious delivery times and dates. After several attempts and 2 cancellations. I made a third attempt and made order for Lenovo laptop 9/11/2022. It is now oct 2nd. The answer was insufficient stock. They should not string customers along. If you know you don't have sufficient stock let the party know rather than lying to them that they will get product in an established date. This is by far the worst online purchase experience and would never recommend laptop purchase through amazon. Period.

I've about given up trying to watch movies or listen to music on Amazon Prime. They charge to rent or buy movies that are free on TV even though they charge yearly for Amazon Prime. The movie selection that is free is sadly lacking. It's mostly horror, murder or mayhem. Even much older movies need to be rented or bought. As for the music, so much was available but no longer unless you pay extra for the privilege. Music I listened to under my Amazon Prime just 6 months ago has been removed unless you pay extra. I won't pay extra for substandard movies or music I can get free on the radio or TV and soon I may drop Amazon Prime completely.

Amazon did it again... They have horrible, stupid delivery drivers and terrible delivery techniques. I recently ordered items and paid Extra to have them delivered the next day, but twice now in the past month they committed fraud and ripped me off of the extra money that I sent them. Someday some other company will come along and be true to the customer, not their management. I DON'T recommend Amazon at all.

Amazon Prime use to offer 1-2 day shipping. Not anymore! They are forcing 3rd party sales trying to corner the market and making false claims for Prime members. I haven’t received a minimum 2 day delivery in over a month. They are forcing 3rd party sales and they ship the items USPS or FedEx, the slowest shippers in the country. Cutting back on warehouse Amazon facility stock. I ordered 1157 LED BULBS shipped from China??? It’s been over 3 weeks now. Go figure! If Amazon would like to challenge my statement you know how to contact me. I’ve emailed Jeff several times and he seems to be the only one to care, after it’s too late. Amazon is going downhill fast and not worth paying Prime membership.

I was looking for a neck ice pack and the agent was helpful but her supervisor was rude and had an arrogant attitude towards me, She even went as far as disconnecting my call. Bravo Amazon in this era of a pandemic that is not wise. Amit ** Anaheim, Ca.

Had my Amazon account for years. After trying to login unsuccessfully, they tell me acct is on hold. Clearly someone may have tried to use my account. The only thing I can see is a phone # showing last two digits not matching mine. They tell me a specialist will contact me via email. Then they give me the last four digits of a credit card I do NOT even own. Specialist tells me to submit id verification online in acct. Very funny, I cannot ACCESS acct...duh. I call c.s. back yet again... They say they will send email to specialist again. Another contact from specialist WITH SAME results...telling me to send id verification VIA Amazon account... I try for the heck of it to sign on...to NO AVAIL.... Um excuse me SPECIALISTS....I cannot ACCESS MY ACCOUNT, HENCE me contacting you in THE FIRST PLACE and this is a catch-22 and a RUN AROUND.

I've been an Amazon customer for 12 years, and a Prime member for about 10. Until now, I've had few problems with the company. I'm not a serious reviewer. Over these years, I've written a total of 96 reviews for products. (This nowhere near matches the amount of product I've bought from them, I just don't write reviews for everything I buy).

I purchased a product and I was sent a different formulation instead. When I tried to contact Amazon about it, the system only allowed for the option of a “refund upon return“. I was seeking a replacement and did not want the inconvenience to have to go to another location to return this item if I was not the one that made the error. The seller did not allow for a way to receive the item I ordered and send me some sort of packaging that I could just leave outside in my mailbox to return it.

Amazon has recently begun to stop some of their customers the ability to review products with no explanation why they aren't allowed to review it. The net result of this will be an inability to trust the validity of any reviews they "allow" to be posted.

I've been a Prime customer for somewhere between 7 to 9 years now? Weekly in fact. As a small business person since 1995, and one in hospitality, I deal with human beings of every personality type, many nationalities, backgrounds, etc. What it makes you in the end, is a very fair person who because one is also the target of unfair reviews, you develop a sense of propriety and how to manage issues or turn lemon into lemonade. To this day, Amazon has never attempted to discuss lemons into lemonade. They just like to keep you sucking their sour ways of not dealing with something or admitting they're in the wrong, and ignoring you with just citing vague company policies.

I’ve had far more negative experiences with Amazon than positive. Every purchase feels like a gamble, yet oftentimes there’s no viable alternative and all I can do is leave it to luck. It first started with damaged product, which has happened on at least 3 separate purchases - sometimes repeatedly on the replacements. These were all books and console game discs, which are small in size and easily affected by mistreatment during transportation. Speaking of shipping, why the unrealistic ETAs on the product pages? While my goods have a poor track record when it comes to consistently arriving on time, I don’t think that’s the fault of the hands on deck, aka workers who are physically making it happen.

In about March/April 2020, Amazon sent me an email accusing me of abusing my account. The email stated they wanted to understand the reason of my usage. I tried to send an explanation (I started purchasing much more frequently in reaction to watching YouTube videos on latest/essential emergency prep items available on Amazon.) I kept the items I liked and returned items that had poor quality or didn't match the photo and/or description posted on the website. When they sent the email, I discontinued making frequent purchases and only made occasional purchases (once or twice a month). Also, I contacted Amazon before making any further returns and offered to send them photos and referred them to their own customer feedback reviews as evidence that I wasn't making anything up or being unreasonable. Their return explanation options menu was limited, making it difficult to specifically communication the issue.

It has happened several times in the last 2 years that Amazon's did not deliver within the original indicated delivery date. I cancelled the order with Amazon and ordered from the Supplier. Needless to say I didn't receive the product by the date I needed it and would have been better just ordering from the supplier in the first place.

My last experience with Amazon.com that led to the closure of the account was from out of fiction. The day before, I received a scam phone call about fraudulent charge on my account, therefore I reported this call on Amazon.com like a good samaritan. The next day, my account was blocked due to the suspicious activity. When I called Amazon, I was placed on hold for 15-20 minutes with the end result, "We don't have the answer for you now, wait 24-48 hours, the case will be escalated to a different department". Later that date I received a bizarre email about the account closure and aggressive demands to submit pay stub, (apparently if you're unemployed, you can't shop on Amazon), utility bills (if you don't pay bills, the Amazon shopping is also prohibited) and Id.

Hackers stole my two credit cards info from my Amazon.com account and made small monthly non-traceable "digital" purchases of Netflix and Frndly. One of my credit card companies stated this is a known problem with Amazon.com hackers and is common since most people don't look at small charges on their statements such as these $6.99 and $10.95/month charges. For obvious reasons, the stolen card numbers are typically not used for purchases that involve items delivered to a physical address. I recommend people, at a minimum, go into their Amazon account to check for unauthorized digital purchases: click Your Account - Your Orders - Digital Orders.

I was looking through several items for Milo's sweet tea. I clicked the icon. I found for Milo's, but the result showed another tea, plus various other brands as referrals. It would have been extremely easy to click the first item that showed, but my experience with Amazon in other items alerted me to be cautious.

I have been a long time customer of Amazon and its audible partner site. About 5 weeks ago for no reason given both of my accounts were locked out. When I called the customer service number I get no answers and an given a statement that they must contact a different department but they can only do so by placing a ticket. So this happens the same way every time I've called. Then I get an email that they decided to close my account without reason.

Overnight Amazon deleted my 10+ year old account with all my data, orders, subscriptions, listings, credit cards, Prime membership, without notice and without my consent. In addition, I have purchased several protection plans that I will not be able to use, if necessary, as I no longer have access to the invoice for the insured product. I can't cancel these plans either, as I don't have access to my account.

I tried to cancel a item on Amazon. They have the cancel button on there but it won’t let me cancel so I contact online support and see if they can cancel. Then I get this rude person who think I am one of their friends. I am a paying customer you don’t talk smart to people.

Bought a queen size futon from DCG on Amazon, the item was not what was pictured and the mattress did not fit. The seller wants me to pay for return shipping for sending me an item that not as advertised. The item must be in resalable condition or no refund, went through amazon A_Z warranty which is supposed to protect me and they have not done so. I will never shop at amazon again after this the people that work there have no concern when it comes to customer's money, DON'T EVER BUY FURNITURE FROM AMAZON.

I ordered 4 roof top air conditioners from Amazon. The order was supplied by Amazon reseller RVSupplies. On the order page it was mentioned full refunds if returned within 30 days. I attempted to cancel the order within 4 hours as the project has been cancelled. Amazon said the supplier reject the cancellation since he accepting return within 30 minutes!! from order. This is unheard of. How Amazon accept such lousily supplier. So, the order has been shipped to me. Then I found out that I need to pay for the shipping back ($150 per item....times 4. That is $600 out of my pocket... and I didn't even saw the order). After I got confirmation of the returned then I got a message from Amazon that the supplier will charge re-stocking fee and also claimed some damage done to the UPS return shipment.

Recently I bought a bunch of Angel Soft Ultra with 2 ply toilet tissue from Amazon, but they are total not 2 ply and very thin, for sure, they are 1 ply. So their label is misleading people who have paid the price for 2 ply. After I contacted it with them and they just ignored this issue and never replied to me. So don't buy this toilet tissue if you need 2 ply thick toilet tissue.

Amazon is a cheating system. You can rate any seller or delivery service except their own!!! Prime sucks. Jeff Bezos is a joke of a man. Every time I order a product from them that ships through them I have issues! No next day or Prime shipping. They advertise products in stock then say they can't fill order because it's unavailable (false advertising). Claim free next day delivery with Prime but I rarely see that happen (false advertising). I live in Washington State and am surrounded by Amazon warehouse and still can't get a order and if you call the offshore phone centers they can't help and you can't truly review amazon as a business. They will cancel your ability to review anyone. Boycott Bezos. Boycott amazon. Literally every store has a online presence and ordering with better customer service and delivery.

Amazon.com used to be really great. Not anymore. They charged me $150 for a bunch of items, which were then never delivered. I didn't realize it till about 3 months later (I receive 10s of order every day). I called them and asked for compensation for the inconvenience (I shouldn't be responsible for keeping track of items -- in my eyes, their charging me for the items they didn't deliver is fraudulent!). Very disappointed. They don't care about customers anymore.

Been at my job 20 years, have built credit with retailers. Yet this site, which I patronize the most, even purchased furniture from with my direct debit card. Which is pretty much cash, for years...is the only one I've learned this week, who doesn't accept PayPal, or any basic online credit cards such as Affirm or Klarna. eBay or Walmart have been more reasonable.

I’m a huge fan and customer of Amazon overall. However, Amazon Home Warranty is one of the worst consumer/business experiences I have ever had. I had problems with my washer/dryer as well as my AC unit and Amazon Home Warranty found a way to NOT cover this. I’m not at all surprised to see other ratings on your website agree with my experience. I will never use this service again.

"I received two relatively inexpensive items that I didn't want from two separate orders. Amazon gave me one return label for both products. I packaged and returned the items, received my refund, and believed it was finished. Weeks later, I received an email that they hadn't received one of the items. I checked online and both items were marked as received. Weeks later I received another email that Amazon hadn't received one of the items and was charging me for it. Online, the status of that item had been changed back to "In Transit". Tried to contact a customer representative. It was difficult to find a way, and I never got through to anybody. I haven't got all day to wait and fight with them over it, so I guess they'll keep the thirty-something dollars, but they'll never get another order out of me."

I have been ordering from Amazon forever it seems. I just purchased 2 Honda Generators and a lot of accessories for them. Some of my orders to my home are for thousands of dollars and I get a little nervous when UPS drops my generators without ringing the doorbell! That’s not AMAZON'S fault of course. Amazon does a fantastic job of speedy, very easy ordering on their website. The site is a work of art in that it just works right every order I place! I love Amazon and I think Jeff Bezos is under appreciated!

Their drivers are horrible. Not the delivery drivers they are great. The 18 wheelers. They pull out in front of you, hang in the left lane, and constantly take routes when there is no way they can make the turn.

Multiple items I have ordered have been delivered later than promised. Also, I get an email from them stating it has been delivered when it hasn't. It shows as "delivered directly to customer"! Frustrating!

I was a Prime member for years. I purchased a vacuum that broke right away. They sent me a replacement and let me return the broken one through Kohl's. Then the replacement broke the same way the first one did only it took a few days past the 30 they allow you. So now I could no longer return to Kohl's, although they said I could, but Kohl's couldn’t process the code they sent. When I drove the twenty miles to return it there. Then they were also going to charge me a restocking fee.

I stupidly tried yet again to order some items through AMazon since they were on sale. 1 of 3 arrived damaged, tried to return it. Missed USP since I got covid and ended up in the ER and was admitted. Came home 4 days later with the items completely smashed and glob everywhere with pieces of glass and 3 out of 5 people (including supervisors) wanted me to mail that back in order to get a refund. They wanted me to commit a federal crime by mailing broken glass intentionally to them. A local officer I called even said to them that I am not allowed to do that. They then wanted me to go wading through dumpsters to take pictures of the items. This was not even 50.00 worth of stuff and I already have covid and this is how they treat you! We did find one small bag with some of it in it so sent those pictures but they won't do anything since it's not all 3 items. It's a disgrace and I can not believe how low they have sunk! NEVER AGAIN!!!!

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My daughter on my behalf placed an order on my account. It was a large order and as such Amazon put a hold on my account until we uploaded a copy of our credit card statement with our name, address and last four of the credit card. We have done this now three times. Each time they send a no-reply email saying what we submitted was insufficient. you have to hunt on the website for a number. I have called twice trying to get them to take my account on hold but nobody can help. They keep saying I need to upload the document, which I let them know that I did and I know they received it because I got an email stating the document was insufficient even though it is exactly what they asked for. They will not allow you to speak with a supervisor and the front line people do not know how to solve the situation. I wish I could give zero stars.

I am not a heavy user of Amazon. Mostly because the quality of goods that aren't from a big brand supplier are questionable. I recently had my amazon account hacked and amazon proactively locked down my account but not before allowing one of four transactions progress to shipped. This resulted in >$1000 being charged to my account. Amazon are not taking resolution of this seriously as my financial institution have determined amazon should be responsible for the refund. It looks like amazon would prefer to make revenue on cybercrime and fraud than support their customers with timely, clear and relevant management of these cases in stressful times. It appears amazon sees more profit in supporting organised crime and probably facilitating money laundering or financing terrorism than it does in legal businesses and legitimate consumers. Disgraceful.

The quality of the customer service has deteriorated. The representatives are heartless and utterly unprofessional. What happened to Amazon.com???? They take your money, and do not care about the service provided. It was NOT always that way. The service has taken a turn for the worse over the past couple of years. I suggest you purchase from Walmart, Target, Ebay, etc any place but this ripoff.

I am registered with Amazon.com. Purchased physical gift cards purchased from a store. And with their help, I topped up my Amazon gift card balance for a total of $435. The replenishment was several transactions. For what I have photos, checks and physical gift cards. I also have videos of these transactions. After a while, when I decided to use my balance and make purchases on the Amazon website, my account was blocked. And I didn't get my money back! Account blocking date 11/06/2022.

I was trying to place an order for some books with gift cards. For some reason, I couldn't access the shipping page, so I called Amazon customer service. The rep was rude and was trying not to answer my question. Eventually he told me to use a dummy credit card (not a real credit card) and this would fix the problem. He even sent me a link.

I just moved to a new house, I started Amazon Prime and ordered a couple of packages. They delivered to the wrong address and they send me a pic of the packages delivered to a mobile home. I called them and requested to get the packages re-delivered and they did to the same wrong address. I ordered some more and again they went to the wrong address even though I wrote specific instructions on how to get to my house. Yesterday 2 more packages went to the wrong address and finally today I received a package to my house. I called to get the ones from yesterday re-delivered or refund and they closed my account!!!! Really???

This Review is for AMAZON.CA.

Amazon drivers can't read, every time always past strict times of business closing. In my delivery directions it says this is a business and only open Monday-Friday 8am-5pm, and every time they deliver past 5, missing a lot of packages. Even have it in the address line of delivery hours. Amazon don't care of the many complaints as they still deliver late. I will create a site just to post all the complaints for amazon, maybe if people stop using them things may get better. I use them very little now, where I use to use them all the time. I will not renew membership next time, as well as send bad remarks about amazon and help people find better places to go.

After multiple calls to Amazon and opening an investigation through American Express I was issued a credit. Amazon followed up with a call. It should not have taken all of this but in the end I only lost my time and some sanity for a few weeks. I would not say I won't use Amazon again but my orders will be limited to lower cost items and I will do my due diligence to check reviews and ratings of any seller. Most likely I will stick with orders sold directly by Amazon and avoid third party sellers. I have had good experiences as a whole with Amazon so this is an outlier.

Good luck with Amazon call back customer service supervisors if the bot can't help nor the person in an overseas boiler room with such strong accents, super loud background noise and you have to repeat yourself over and over. I have tried two different times and been told both times a supervisor is not available but definitely will call me shortly. Confirmed my phone number and NOTHING - CRICKETS! It is very sad!

For a long time I was pretty happy with them but as of lately I keep getting unrecognized charges to my Chase debit card from Amazon. It always gets “straightened out” once I chat with a customer service representative but it’s getting pretty old pretty quick.

Amazon Prime charged me at least 10 months for their Membership without asking me. I noticed 2 weeks ago and cancelled the unwanted subscription. I requested a refund twice already for those months and they declined to do so. User's recommendation: Always be cautious when buying there. Other places are more impeccable like eBay.

Was told misinformation, yet AGAIN. Their error on my $235 credit for an item received damaged by their delivery service. Basically took my cash & made it a gift balance I cannot get back to my account or transfer. Another attempt to contact a human being & yet another disappointment. Overseas customer service & language barrier so they can save $$$. Cast the customer aside...There's always more to replace one. Service used to be second to none, now just a pile of hot garbage. Best way to explain it. At least their stock prices accurately reflect the massive decline.

I like Amazon because they do their very best to get your product to you on time. Like when they give you a certain date when your product is to be deliver to your house. And they also let you know what company is doing the delivery.

I agree with the review by James from GA- Amazon does not allow ANY negative reviews anymore! I received my package via UPS 2 days ago and the box looked like somebody stomped the life out of it! The inner items were all smashed and the packing box appeared to be slit open along nearly the entire length of packing tape on both top & bottom of the box. Then today I received an email from Amazon saying they could not post my review with pictures because it belonged in the Feedback section and not the Product section. Well, we all know the only way to post it in a spot where customers will actually SEE IT is if we post it into the Product Reviews section! Nobody can even post negative feedback in the actual Feedback section either! I'm closing my Amazon account for the 2nd & FINAL time today!

I order/re-order the espresso pods every few weeks. Amazon's delivery is extremely fast and the price is right. It's odd they charge the same price as Nespresso and other online services - but they crush it in terms of speed of delivery. Way to go.

Amazon received my items back and refuse to give back my refund. The chat customer service are like robots, they all repeat the same identical message back to you. Customers cannot put a “real“ negative review or it will not be posted. Amazon Prime is worthless. Your items are delivered to the wrong address or not at all or up to five days later. Your items that are sent by Amazon look used or returned. I canceled my Prime and it seems like now they refuse to give me my refund. Now Prime is over $16 per month. TERRIBLE COMPANY WENT DOWN BIG TIME. I have had Amazon’s third party sellers trying to pay me to remove a not so good review not once countless times through my personal email. I told Amazon and of course nothing was done. I will take the 3% back on my credit card and shop elsewhere. Where I am treated like a person, not a crutch for Amazon to make money on their deceitfulness.

The absolute worst company, they are scum. I’ve spent all day dealing with them. I had a big order broken up into 2 shipments, both coming via Amazon delivery. Neither came and they refused to refund. I’ve had to file a dispute with my CC. This is just terrible, they used to be great but now they think they can get away with treating customers like garbage. They wouldn’t even properly investigate my claim because if they did, they would see that their dumb drivers mishandled my orders. First order marked delivered to mailroom instead of front door. I can’t find it in the mailroom and the Amazon van guy I flagged down said he didn’t have a delivery for me. Their customer service tells me that it was marked delivered by mistake and I would get it next day with the 2nd shipment. Well next day the 2nd shipment is marked delivered but doesn’t say where and nothing is here. Customer service chat was atrocious!

Like many on here, I decided to cancel my Prime membership after 20 something years. It's clear that Amazon has no concept of managing their supply chain and are so deceptive to customers, it's amazing how they get away with it. They increase Prime membership yet the majority of product takes several days or delivery AND if you find the same product with 2nd day delivery, it's marked up significantly higher than the same product with several day delivery. So, we are paying higher cost for membership and then higher cost for product to take advantage of the membership. Go to Walmart - less expensive, better product availability, 1-2 day free shipping. Amazon is horrible!

Amazon customer feedback post is worthless. Amazon does not allow any negative feedback on its customer feedback webpage. They block these negative feedback inputs or totally cut you out of their feedback webpage. Therefore, the Amazon Customer feedback pages are worthless and misleading.

While Amazon is a good company, they presuppose, with their "topics and answers" list that they are so a great company that they know everything that the customer needs in response to an order question. Should an order be late, as in my case, (after promising a certain delivery date if I ordered a product by a specific time slot), my options for recourse with the late order is to wait an additional 3 days to see if the product arrives, and only then I may choose to cancel if I desire to do so.

I've been Prime member for that past 18 years (since 2004) and I just cancelled my membership two days ago along with Amazon Store Card due to overall experience at Amazon.com where you no longer can trust Amazon as company or their Customer Support that has been outsourced to India. Let me explain why. I don't know if you've noticed over the past few years (5 years) Amazon products quality in general dropped drastically from being best place to shop to a place that start looking like China retail site.

This site is very informative and easy to find the products you want, and need. The only problem I have is some products do not list a price, such as some Graphics Cards, I have to click again to find a price for them. I do not think this should be Needed. Thank you/ LOK

I never had an Amazon account before but when I did open an account Amazon told me that I was linked to someone's account, they will not work with you or contact you but just give you a email of bull **. The CEO Jeff Bezos can care less about if you have problems with an account, they just close it and you have problems getting refunds. Andy Jassy, you try and contact his office, he will give you the brush off like you're a criminal or something, the Account Specialist Department all they know is how to send emails out with lies and misleading information. So far I would avoid Amazon.com altogether, they are a ripoff company, SO BE WARNED, if you're not their kind, beware.

We bought one dining table from Amazon via driftwood (Bharat furnitures from Rajasthan) on September 2021 and after 7 month we found cracks in joints of dining table. When we contacted Amazon they completely denied to stated the problem and any kind of help than we talked to seller. And seller now denied to give any service to fix the issue or refund or replacement. Now, Amazon and their seller both denied to fix our problem. We paid 16k and buy furniture from Amazon.

I like most others would leave less than zero stars if possible. Over a month ago Amazon decided that someone was ordering items they shouldn't be - and shut my account down. All items were me - they were gift cards to Amazon for a program we are doing. They canceled all. I was in Mexico at the time - not sure if it was the location that freaked them out. I have explained over and over and over and over that it is me. They refuse to turn my account back on. Every time I call, I'm told that there is no email or phone number they can give out to "said department" - CS has to generate an email with them. CS doesn't even have a phone number to them. Right. They've emailed a couple of times with a format email telling me I have to get a new account, because they deemed someone hacked into mine and placed an order. IT WAS ME!!!!

First off there is a language barrier. Second used to be all about customer. Not anymore Amazon is going down the tube fast..used to love reasonably priced, great customer service easy returns. Now everything truly spiraled downhill....the customer service is so annoying.

I have been ordering from Amazon for many years and recently I was at the door (as I saw the amazon driver in the camera). Now that I am in a wheelchair I shouted out to the driver if he could come back and hand me the package because I cannot get out of my wheelchair and walk to the box. The driver said the following "go ** yourself you cripple". I called Amazon to complain and 48 hours later every order that I had placed which was in route were returned to amazon for refund. I guess it's OK to curse and use foul language against Prime customers who cannot walk to retrieve their packages.

Amazon is piloting an extra charge for one-day delivery for Prime customers. Don't fall for it. Gave it a try and Amazon failed miserably. Not only did they not deliver early as promised and charged me for, but now the package will be delayed - something that is also occurring regularly since Amazon started their own delivery service. By the way, Amazon does not refund the "expedited delivery" fee even if they deliver late! You have to cancel and reorder.

Amazon charged me an item had been returned through UPS! Called to confirm Amazon admitted that it should never charge me back since the item was dropped off at UPS store. But this was second times happened to me and Amazon still didn't fix this common issue?! Amazon an average sale is $950 million a day, let say 0.5% fall in this error = $4,750,000; if 95% of customer didn't bother to check their statements = $4,512,500 was overcharged by Amazon a day!

Do not bother ordering from Amazon 3rd party marketplace sellers. You will not get your money back even if the product is defective. Their Customer Service people on the phone will just give you empty promises and the run around. They do not know what they are doing. The manager I spoke to was so arrogant and treated me like a little child.

Several times happened. Several times happened. I ordered online. Amazon gave me time window. Just a few minutes before end of the due for no reason my orders canceled. I understand this issue could be happen. But the main problem is Amazon doesn't care about how is the customer's feeling. I tried to tell them my complain is about my time. Amazon waste my time and I need my orders, although they try to make me happy with 5 dollars credit offer. I said this is insulting whenever people talk about humanity and customer's respect, but they still tried to buy my waste time with 5 dollars gift card. I just disappointed because feels like Amazon already grows up and don't need to respect or responsibility about customers.

I’m so tired of calling Amazon regarding their delivery companies. They try to redirect me to these companies and it’s futile. Amazon is responsible for making sure my packages get to my door. That’s why I pay extra to use their site. The only company that does bring to me is the one being evaluated each delivery. I feel as though I’m being punished for living in an apartment. Too many lazy delivery guys will leave my packages at the entrance to my building. That would be equivalent to leaving a box at the end of someone’s driveway. I’ve had young men leave extremely heavy boxes for me to drag home. Even if I catch up to them they say they don’t care. I’m a 60 year old woman with back and neck issues from working hard all my life. Amazon you’re responsible for ensuring my items arrive to my door!!!

90% of my orders are late. And when speaking to customer service they give you the run around. My most recent order I paid for Express shipping to have it arrive the same day. Had me waiting til midnight. When I spoke with representative via chat they could not spell too and when I said I didn't understand what they were meaning the ended the chat, then I called spoke with a few CSR's then a supervisor who offered me a refund and said, "Your product will still arrive. Don't worry about returning it." I agreed. When I checked to see if there was a shipping update and instead the order is no longer even being shipped. It was canceled. Altogether the false advertising their doing with there shipping and lying to customers just to end the call.

On later of Feb,2022, I mistakenly returned packages to UPS (Amazon returning label) which doesn't not belong to Amazon. On earlier of March, 2022 I found the mistake then try to contact Amazon via phone and email, then the nightmare began, so far, I have not got the mistakenly sent packages back. First It is hard to find the real customer support phone number, neither find the Amazon support email.

Well bought something on Amazon tells me it's gonna arrive on the fifth of April. Now we are the tenth (still not arrived at this time) and when I look at the location of my package it seems to not have been shipped yet. And on the 13 I can ask for a refund so the feeling I have right now is that they get money without sending me my items. So it feel like a big ** you to me, there is NO way to send them emails only a phone number. What a awesome company (sarcasm). So I'm gonna talk to Amazon about this. Maybe they will do something about this and remove the seller from their sites. So do not ask for them to ship anything. They are a waste of your time!

Well I learned a valuable lesson today. I am selling all my Amazon stocks. This is a huge risk factor waiting to happen. My chat agents kept dropping my chats even the supervisors. They did not care about my situation. They treated me like a joke. It was a horrible experience. They offered me a 5 dollar credit. At this point I think it's time to go back to shopping at Walmart. At least they pretend to care there. But the whole situation boiled down to this. I have my daughter coming in town that I have not seen for 4 years. I had a special movie night planned with 3d. I brought everything I needed and made sure I selected the option that said. Next day guarantee. They changed it to 3 days away. I chatted with the agent. It was horrible. I have screen shots of the whole situation. The biggest problem for amazon is they need to be careful who they disrespect. Because they never know who are stock holders.

Amazon would not refund (or issue a gift card) for any unused Amazon gift card entered in my account after I decided to close my account. I lost a $100 unused Amazon gift card that was on my account. The customer service was very rude. I will never buy from Amazon again.

I have been a customer, and fan of, Amazon, for many years. However, it seems they have now changed their internet interface. It is now difficult to find the kind of products I want. And there is nowhere I can make this complaint to them, so am doing it here.

If I could give zero stars, I would. I bought my granddaughter a 50.00 Amazon gift card for her birthday. She purchased a PS gift card, with it, and they locked her account. This was a year ago. She’s never recovered her birthday money, nor managed to get her account unlocked. So I purchased 200 dollar PS e gift cards, today, and now they’ve locked my account and flagged my credit card as fraudulent. I will never use Amazon again! There are many other shopping alternatives that have customer service reps that actually fix these problems!

Did Not Receive Advertise Product…. Then got extremely rude and unprofessional people… giving incorrect information in Customer Service…. They don’t care at all about their customers…. They deserve negative stars!!!

This is specifically concerning Kindle, Amazon's book producing for authors and selling service for readers. I've been buying and selling books on Kindle for years, usually with little problems and customer service did a good job helping me if I had problems, until now. KDP is now shutting out authors from Kindle who have been on KDP for years and now closing their accounts, creating lies as to why you are cut, with no proof. There is no allowance for fixing unknown mistakes, or providing evidence as to why KDP is closing their accounts. They just send an email stating you can no longer submit books, receive royalties, as KDP will confiscate them, sometimes thousands of dollars owed authors, all of their books gone from Kindle, and they can never open another account again. This doesn't make sense whatsoever. Have out of control robots taken over???

Every time I order a large product from Amazon, as a long time PRIME member, I get a "guaranteed delivery date". Purolator misses it by multiple days. I wait home when I know a large package is coming as I don't want it stolen from my porch. This time, and the last, I ordered a rowing machine. Even if delivered today it will be three days late, and based on Purolator tracking I can see it has been sitting in a Purolator depot 20km from my house for the last four days. I contact Amazon and they can do nothing. I will not be ordering much from Amazon in the future if the PRIME membership means nothing to them and they cannot hold their partners accountable for later deliveries.

I ordered thousands of dollars worth of home decor when my income tax return came this year. My kiddos and I had moved into our new space in September and had been anxiously awaiting the measuring, ordering and planning. I ordered a few vintage tin signs for my kitchen. They continually said they would be "delivered by 8 pm tomorrow". There was no tracking info, just that it was being sent from an international mail carrier. I didn't make it an issue until things I had ordered started showing severe damage or just never showed up.

I returned an item to Amazon, therefore, they promised the money would be refunded back to the card I purchased it with. Once they received the item they decided that they would rather put that refund on a gift card (which I never authorized). I waited and waited for the funds to be issued back to my acct, and when I logged on to amazon to contact customer service I notice they put my refund on a gift card and immediately deducted money for another month (which I NEVER authorized). Customer service informed me today, after once again waiting a week that they could not and would not fix this problem. Amazon took it upon themselves to spend the money that promised to return to my card and then refused to fix the situation. I will Not do business with crooks and there should be a warning on their website. At least they gave me a credit that they can spend.

My account was blocked after I sent gift card to a friend. It has been on hold for the past 7 days, I called your customer service 7 times and mentioned that I have authorized the transactions. Even after I told you that there is no fraudulent activity I am still not able to use the account. Every executive and supervisor saying the hold will be removed but I don't see the output. I have never seen this kind of worst customer service.

I've been a Prime member for a long time. Over the years the "extras" provided have become fewer and fewer. One of their claims is that it provides 2 day delivery on millions of items. I'm yet to find one of those products. Now, I can expect a package in no less than five days. Often the packaging is terrible. As for Prime Video, the only "free" movies are not worth watching. Everything else requires extra rental or buying options. I no longer shop exclusively on Amazon and will not renew membership. At the new higher cost, it's not worth it. Don't be fooled into believing their promises.

Overall I am satisfied with my experience at Amazon, but two areas of major improvement needed. First is the product reviews and pricing. There are thousands of positive reviews for so many items, and it's clear that the reviews are bogus or not really associated with that product. There needs to be a way to only view products sold by Amazon directly, because many market sellers way overprice items that can be purchased cheaper elsewhere (like Walmart, Target, etc). The second issue is they make it too difficult to get help when there's an issue with an order.

I used to have two Amazon Prime accounts; one in the US and one in the UK. When I tried to close the UK account, a customer service representative assured me that it would not affect my US account. She closed the account and EVERYTHING closed. Not just the Prime accounts, but my kids' Amazon Fire content disappeared, my audible library disappeared, even my Whole Foods grocery lists disappeared. It makes you realise how many parts of your life Amazon have infiltrated.

I ordered 12 mason jars on February 14, 2022. It was supposed to be delivered March 4, ok, I can wait. Then it was delayed, no problem. Then on March 8th, I look at the tracking and it says it was delivered at the side door on March 7. Well, I’m home all day and they didn’t come, AND I don’t have a side door. I contacted Fed Ex, and they asked for the tracking number, my name and address. I give them all the information and they tell me that the package doesn’t have my name or address. Ok, so now I know it was delivered to someone else.

Amazon is now buying items showing as the seller as opposed to the seller they actually buy from. That leaves a buyer with no recourse to get additional specifications on those items before you buy. Despite them showing returnable, refundable and replaceable, you also do not have access to the traditional amazon A-Z guarantee hence returns are a problem.

I have had quite a few experiences where I mentioned a negative experience without going against the rules of reviewing and gotten a message that my review can't be posted at this point. I don't bother giving good reviews on there since they don't really want my feedback, they just want the positive feedback. Misleading and makes me wonder what reviews I'm not seeing that would have guided me before making a purchase.

Order a product specifically from Amazon since it would arrive the next day. Guess what, now four days later and do not have it. Will order only from Wmt from now on as I have a discount card. I will not renewing my prime membership. Bad deal. I can’t post my review on Amazon site as it isn’t related to the product. Amazon used to be more customer responsive. Luckily I spoke to their Indian call center and was able to get a refund.

The annual membership for Prime is ridiculous. I refuse to pay it anymore just to get free shipping. How does Prime free shipping with that kind of annual fee make sense? I have moved so much of my business the past few years to Ebay, which has some better prices at times and lots of free shipping options. And delivery is surprisingly fast. I will still do "some" buying at Amazon, but only when I am able to accumulate $25 worth, which isn't that often. Also, I don't get as many PERKS with Amazon gift cards as I would with any others at my local grocery stores.

I pick Amazon over other online vendors quite a few times because of their promise to get items to you fast. I have to say that promise they have just seems like a lie to me now. Very little if anything I have ordered shows up on time! Then I have to say this other scam they have almost seems criminal to me. They say "Get it tomorrow if you spend $35 on qualifying items". Not only am I paying more than eBay prices for certain things, I then have to buy two of them so that it is over $35 to get it next day. Of course it doesn't show up the next day and it says on the shipping update that it won't show up for 4 days.

Amazon 'says' they delivered a cross necklace that was ordered for my son for Christmas. They said it was left at the front door with no proof and we are just supposed to take their word for it. No picture, no signature, nothing. Be careful when you order from them. Once they get your money, you cannot reach anyone at Amazon to get a refund!!!!

The price for Prime continues to go north and the on time delivery continues to go south. I can't remember the last time I had a true 2 day delivery. Also, an extra 3 seconds from the Amazon delivery driver to ring your doorbell after dropping off your package has become way, way too difficult for them to do. How lazy can you get?

Amazon sells convenience. But at what cost. To be fair, most of my products arrived on time and were very good. Prime shipping is a scam. You pay for free shipping by paying monthly for Prime. So, for this reason, many Prime products are shipped Parcel Post Ground USPS. This is literally the slowest way to move anything. Amazon does many things well.

I don’t know, if you guys noticed that Amazon, starting play with your money and time, because several times that I ordered, they promised that your order come in a specific day, then start the game!!, Send you email about order in the way!!, Then, Oh is late!!," Then is lost, after that you can not get refund because supposedly they don’t know where is it!!!, I’m pay prime, through their credit card, and if I don’t have enough money, without my authorization they search another credit card of me and took the subscription of the card, this is outrageous, now they DO WHATEVER THEY WANT WITH YOUR MONEY AND TIME!!

They are known for their quick shipping. Many times now over several months I've had many items late. This last time, I ordered an item (thankfully a week ahead of time) and they did not ship it until the day it was supposed to be delivered. So needless to say it was late. I think not starting the shipping process until what is supposed to be the day of delivery is very very bad policy. It shows they do not care if it is on time or not.

This whole this is a joke. I had originally set up a 2 step verification on my account because of false information I was given. I changed my phone number, notified them and after multiple times reaching out to technical support they still can't get the 2 step verification off my account. EVEN THOUGH I received an email on 12/14/2021 saying it was removed. I called to cancel my account and they said they would not be able to refund me the credit on my account if I did. Are you kidding me!? This is their fault, I have done everything they asked me to. I just want my money back and to be able to move one. Also, THEIR technical staff told me to log out and now I can't get back in. Just awful!

This review is my business and my personal opinions. Amazon has become totally unreliable. They insist on using unreliable vendors, e.g. USPS, for delivery of products. This creates late deliveries or in my case no delivery issues. The only reasons to use Amazon is convenience and ease. Convenience is a joke. I spent more time with customer service trying to correct a USPS delivery where they did not attempt or knock on my door. The ease of customer service is gone to the wind! Their solution was to wait 4 days for the delivery. I could have gone to the store, purchase the product cheaper, and I would have actually had fewer headaches. Do yourself a favor, use another delivery service. I am

Purchased an item and within 24 hours of posting to bank account, seller says item is not available and will not be. Amazon website offers no access to requesting a refund.. No open email inquiry access to request assistance... Their website obfuscates a buyer from getting a timely refund when a seller says no way to fill purchase order. Amazon has cleverly implemented a website that blocks any inquiry for help. No contact... Obviously, their business model is "for every customer we lose, we get five new ones so why bother providing customer support"

Amazon makes it very easy to do my shopping. Most time you have to read the full details of the product to make sure it's the right one, but again Amazon makes it easy for returns and replacement of product. I do shop a lot through Amazon.

Amazon requires a default payment method on file. However they do nothing to protect that pay source. I had placed 4 credit cards in my “wallet “ for Christmas shopping. Every single one was fraudulently charged the same night. I called and explained they should not keep even one where someone might happen to see it. Too late. I ended up with over $700 in fraudulent charges going to my Banks. My account at Amazon has been taken by others and I can’t even get into it. That’s an 8 year old account. I’m forced to close it. A little security goes a long way in today’s world.

I have been ordering from Amazon for several years. I like the versatility of the products and prices. Ordering is very easy from their website. They also fast delivery and the return policy and methods are very convenient.

When I shop at Amazon.com I always have a good experience.. I've never had any trouble with them.. Until one day my Grandmother got me a $5 amazon gift card.. The problem is I still have it on my account and don't know what to do with it.. Lol so I have to find something for $5 or get another card. Lol I will one day because we just got amazon firesticks for all 4 rooms..

A person does need to be careful what they purchase on Amazon. I read the information extensively before I click the process button. Making sure you are purchasing what you think you are purchasing is very important. Looking around and checking prices to make sure you couldn't get a better deal elsewhere, but also taking into consideration what it would cost to have it shipped from another company. Amazon has a great selection of practically anything a person could want. I love how I buy anything from books to clothing to groceries.

I pay for Amazon Prime which is supposed to be 2 day shipping. I have not received a package in 2 days for over a year now. Not only does it not come in 2 days, it usually takes AT LEAST a week and very often 10 days!! It's so frustrating, what am I paying over $100/year for? I have complained twice and they have shrugged me off and done nothing to change the situation. I can order from Walmart and have it in 1-2 days (free shipping)!!! I would hesitate if you are thinking about paying for prime shipping!! You won't get your items any quicker at all!!

While maligned by many, Amazon comes through. Deliveries can be in less than one day to no more than a week. Amazing. Especially when you can't find the product locally or something you may not even know existed. The variety is endless and prices are acceptable when you consider free shipping. Amazon complies with delivery instructions and products are handled with care. Tracking could be improved by real-time display, but, generally comes within the specified time frame. Delivery times are a bit overbroad for routine routes, but, this is forgivable for overall performance.

When you purchase an item they take your money immediately, but if you return items too often they make you use UPS and hold your money for 14 business days... as punishment for returning your items that weren't up to your standards. I find that horrible customer service. And what's worse is they get the items back in three days, but will lie through their teeth until you present them with facts. This company is making trillions of us but treat their customers and employees like crap.

The prices are great. I always find what I need. I am a prime member so get free shipping and use it often. First site I go to to find something. Website very easy to use. Always satisfied, they refund if there is a problem. You can now drop at UPS or Kohls and just have them scan code on your phone and don't have to package.

I have been an Amazon Prime member for many years now. I have never had such bad service as I have since covid started. I pay for services in a contract that I should be getting. Obviously prime membership fees have gone up over the years, but unfortunately the service has declined. The drivers don't leave packed where the instructions state. Heck, I've come home to find out they left them 4 or 5 houses down. Many items shouldn't get wet, so I instruct them to be left around the back "under the covered area". I find them on the front uncovered porch.

My favorite online shop spot, it has everything from personal products, to vintage items to auto parts. I like being able to check ratings and reviews by other shoppers. I also like the support received when needing to exchange or return an item.

Hello there. Here is my summary of events that happened and the reason why I’m disputing the charges from Amazon in the amount of $xxxx. Amazon offered me a return label through their website on 11/11/2021. I printed it out and brought my AirPods pros with their packaging to UPS for shipping using the Amazon provided label (Also on 11/11/2021). Amazon received my package on 11/15/2021. I received an email Nov 23rd that “the returned item we received was incorrect”. They did not include any item name, description, or reference number.

We use Amazon for many items. Cost is generally low, shipping free and fast. The returns are easy. I understand that returns can be taken to Kohl's as well. Also enjoy the streaming programs and free music.

Amazon used to be reliable and fast but the last few orders I posted still not shipped in OVER A WEEK! They do not respect the 2 or 3 DAY shipping promise at all even when you pay for Amazon Prime!!! Customer service is a lot worse also and I will not be buying much from amazon in the future!

Overall if you need something and can't find it, go to Amazon they have just about everything. Usually it is cheaper than anywhere else. But remember that you get what you pay for. It's extremely important to read the description and the reviews. But you also need to remember that just because one person has an issue, doesn't mean that it's a bad thing. Amazon has a really good refund policy so that you don't get taken by shady people. Yeah I have received junk but the overall quality has been awesome. Most products have a 2 day delivery time. Just make sure you check to see when the delivery date is. I think way too many people get hostile because they don't read the delivery date.

Amazon may be a large company but their service is amazing. Prices are good and delivery is quick and dependable. The fact that you receive a picture of how your delivery was placed and with the time and date is exceptional. Grateful for their consideration of people's needs!

Although many posted reasons for Prime delivery failures appear reasonable and fair, I feel they’re more like making excuses for intentionally not complying with the Prime-Delivery agreement we members originally signed up for. Over the last few years I noticed a slow progression from their original 2-Day delivery to 3-Days, then 4 and now as long as 7 to 10 days! This is what many call a scam, or a con, but at least it's a Bait & Switch. Who needs to pay extra for Prime Services if they’re going to renege on their agreement with us and consistently deliver Prime products late as if they were on the standard plan?

I love the convenience and selection provided by Amazon. I use them often. Makes it easy to get just what you're looking for at the best price and the items ship quickly. Amazon allows a wide variety of choices, where a store may only have one or two to chose from, it saves me time and money.

I use Amazon.com on a regular basis. The delivery options are fantastic. They give you a choice of days, where to place your deliveries at your home, and where to deliver your packages if you're not going to be home. I also like the follow up email with picture of the delivery. If there's a delay with your delivery, you are given the option of a replacement or a cancelation with a correction on your account. Concerns are handled in a timely manner and to your satisfaction. The tracking option is a welcome plus because of the detailed information. I can find everything I need on Amazon.com. I highly recommend Amazon.com. Happy shopping!

Although Amazon's support was extremely limited when my item was not delivered, all of the agents that I spoke with were nice, well-mannered, patient and acted professionally. It's not their fault that they are limited in what they are able to do. After all, they are not able to contact logistics directly. At least, I received the item the next day, and maybe the agents had something to do with it. Also, I was very happy with the quality and value of the item. Therefore, I feel that it's only fair that I update my star rating here.

Layout of the website makes ordering a breeze; product descriptions are outstanding and I love the similar product option. If returns are needed, it is so easy (1 or 2 clicks to obtain approval) and then simply drop off the return at a UPS store.

Almost everything you search for has many different people selling that object. Make sure to check things such as shipping because they offer different deals. As well as return and warranty information because they are individual companies all under the name Amazon.

Amazon.com is great for researching products, and selections of products. I really like checking other customers reviews about quality, and fitting by brands, and items. So you know if you need to order a bigger size, or smaller size. The customers service Representatives are always a big help, with refunds, getting damaged packages, missing orders help. The delivery people are sometimes, great, and sometimes bad. Mostly great, a few bad.

Been using Amazon for years. Since Covid company has gone downhill fast. More mistakes less customer service to impersonal. Website no longer user friendly. Stupid automated computer trying to guess what you need. Refunds became a nightmare. Delivery times are inaccurate. Used to order get fast on time delivery with a smile. On the rare occasion there was a problem a human went over and above to right the wrong. Now mistakes are a given and good luck getting thru to a human. If you do be ready to battle for a proper resolution.

Amazon status was confusing on a product, but they would not respond. Had to contact original company. The original company said they will talk to Amazon, since they can not do anything about what is displayed on Amazon.

Amazon continues to exceed my expectation with their service. I have been a member of Amazon since 2003. Nineteen years past, I continue to experience outstanding service. Other businesses should learn from Amazon "the meaning of customer service."

Chose a 2022 calendar from the main screen at $6.48, marked down from $9.99. When adding it to the shopping cart, the price increased to $9.99. Sent a screenshot to DEEPAK in Amazon's Pricing Department and he steadfastly refused to honor the advertised price or even offer an account credit of $2.51, stating that Amazon prices were "dynamic".

I had a number clicks by a competitor on my ad for Baby Cakes a Very Tiny Heroine. Clearly they were trying to use up my budget. I asked Amazon to investigate and told them that until they resolved the issue I was pausing my ads with them. I never heard back and they have charged me for these fraudulent clicks. Google is on top of fraudulent clicks. They remove them before I have ever raised the issue. Not so with Amazon. Atay away from their advertising as competitors will just click endlessly to use up your budget and you will have wasted all of your money and Amazon could care less as they still get paid since they won't investigate, or if they do there is no follow up with the customer.

Amazon has it all; black market dealers, scalpers, con artists, child labor, etc.. The days of a trusted retailer are now gone. Ignore this company and buy products direct from the source. Any company worth its salt can sell to you direct, and has no need for Amazon.

I'm reporting my 2nd claim about this company as my account got hacked again for the 2nd time. This company seriously needs to be rebuked like Wells Fargo did and other companies like that. Amazon is a terrible company. So many customers get scammed and hacked. I don't see how they are a service. Do not do business with them! You will eventually get hacked and Amazon won't do anything about it. I'm finished doing business with this company if you can even call yourself a company allowing hackers to breed in your company like flies on poop.

On Dec 29,2021, I was seeking assistance for an item I ordered on Amazon. A very nasty, snide, downright rude "rep" by the name of Vishnu responded in a very negative way. HR is not a good "rep" or customer service person for this company. I had purchased an item in a certain size because it's the usual size that I wear in all clothing, I couldn't fit it so I sent it back because it still had the sticker on it in order to keep it sanitary. I then purchased a size larger and it still didn't fit but this time the sticker was removed and coming off. So I wanted a refund in order to purchase another design. I didn't want to send this one back due to it already being worn during trying on.

Placed an order For M11 in exchange for Resmi Note 9. The exchange offer was good. It was supposed to be delivered on 26th Dec. At 17:19 got a message that address incomplete. I received 4 Amazon deliveries on 26th December at the same address. Called customer care. They assured delivery will be completed next day. Next day two deliveries with same delivery agent was marked. One was mobile and another item. After calls got the number of delivery agent. On contacting him he flatly refused that he has any mobile delivery for me with him.

First my order never showed on my account info with Amazon, like it never existed, then they sent a kids jacket to me that I ordered 4 XL, return address on package was suspicious, not listing who it came from, then I entered the return address on to Google search and it came back with multiple scams, and incorrect orders received by people at this address.

I have had numerous issues with Amazon not upholding their part of the terms regarding my Prime Membership. Specifically the 2 day shipping/arrival guarantee. I can not begin to tell you how many times I have had to contact the member services staff only for them to be uncaring and unprofessional about issue resolution. Sending emails to jeff puts me in touch with their Executive Relations staff. Most of the time it is a waste. They come up with almost every excuse in the book as to why they can not honor it. Sometimes going as far as to actually blame me for not knowing the terms.

I was sent open medical supplies multiple times and told not to return them to trash them and then they sent me an email a month later to return it or I would be charged. I order a cream and paid for expedited shipping to get it the same day, that expedited shipping fell off and it won't arrive until the following day. There was no sympathy from any employees when I chatted to get it when I requested it. They essentially blew me off. I called in to cancel everything associated with my prime and the employee was nice but ultimately not helpful. This was my last order with Amazon and I will never buy anything from Whole Foods either.

I ordered a bike for my daughter worth almost $500. After two days of not receiving a tracking number, I started calling customer service. They assured me it will arrive on time. Now after calling the third person and getting frustrated they told me it was out of stock. Amazon keeps your money extra days in their account, this I illegal... FROM NOW ON I WILL ALWAYS SUPPORT A SMALL BUSINESS...NO MORE AMAZON FOR ME.

I ordered TRENSYGO I Love You to The Moon and Back Necklace 925 Sterling Silver Moon Star Infinity Heart necklace for my daughter-in-law from my grandkids for Christmas. I looked today and it says the item is undeliverable and was sent back to the facility. I contacted Amazon for a refund today so that I could reorder the item so that it was here for Christmas and they refuse to give me my refund today. I used Afterpay so when they issue this refund it's going to go to afterpay and not to me for me to be able to order the item again.

They are yet to process my refund for the items that were sent back to them! The issue has been brought this to their attention, despite them knowing about it they have are taking their sweeeet time to process, but other things right gets to them if you know what I mean!!!!

I ordered an item and it stated that the order did not go through. I have been customer for years. There was plenty of money in account. Ended up locked out and having to go through collection. Paid Amazon and its collection service extra money to unlock my account and the account is still locked. It’s a scam and this has been happening to many people. It’s a money making scheme which is very sad given that Amazon used to care about customers. I have then called back and deactivated my account for good. I argued for hours about my videos and those are apparently theirs as well after giving my money for each video. I ended up using a software and backed up all of my purchases onto a computer hard drive. FYI Amazon those are my videos purchased with hard earned money. I do not recommend this website. Also most products are resales from Alibaba.com. Go do the research and purchase for way cheaper directly from distributors.

Not only has my account been compromised several times but now they cannot find my account. I ordered several items a few months ago, maybe a year at most, and have been locked out of my account. I called, as they require, and they cannot find my account. Further more the only identity protection they use is an address. Additionally the manager, Santiago, was unable to transfer me to any other department. Not only is Amazon Prime more expensive then paying regular shipping but they are not keeping personal information safe nor are they using responsible business practices to ensure ethical behavior. Amazon has completely lost my business.

They are more worried with a bad review gave a $20 credit for an inconvenience of a 6" Pacifica waterproof mattresses I ordered. I refused to cancel the order after it was confirmed shipped to be picked up no tracking number was given. 5 days after confirmation of them having my mattresses; the company emailed me of a shortage or technical problem. Was told all my emails would be ignored without tracking the refund. The company changed its name and Amazon doesn't care about customer service just a way to keep an image and steal a buck. Everything with zero reviews is probably crap everything with an abundance of good reviews is fake profiles or overpriced TikTok trend crap. They refused to fix this so I'm concerned about everyone using card info or addresses to fake companies and a company that doesn't care. Buy in person.

Yesterday in the dark cold rainy night I couldn’t find my package from Amazon. I should’ve waited till they cool down but I wrote a nasty review. Now I found that I was wrong. I have the package. I apologize to Amazon. Please forgive me.

Talk to 3 employees on 12/12/21. 1 was a supervisor. Refused access to my own recording of conversation of a hacker!!! Refused access to recording that has my hacker's name!!! Of hacking going on about 7 years. Complete apathy from staff. Being an accomplice to fraud!!! This is a felony!!!

Today, 12/12/2021, the Amazon driver once again delivered our package to the wrong house. When I called Amazon customer service to ask how I could file a formal complaint, the CSR agent would not give me any information. Not an email, form link, nothing. Why? Because I did not have the email address of the person who ordered. Never mind that I had the order number, name and physical address, I must have the email address. I gave my email that is linked to my Amazon account, but no, not good enough. Please tell me why having the sender's email account is relevant to filing a delivery complaint?

I ordered a 2 pack of kayaks. We waited about a month for the delivery to only receive 1 kayak. The driver said the 2nd kayak must be on another truck. I started a chat with amazon.com concerning it and they said they sent only 1 kayak in error and I would have to either return that one and get a replacement 2 pack or just return the one and get a refund. When I expressed my dissatisfaction about waiting another month for my order I got disconnected from the chat. So I called and was told that I wouldn't have to return the kayak, they would just send another one and I would receive it on Jan. 4...which is 3 1/2 weeks...so fine, I just want my other kayak. So fine.

Amazon is a trusted brand, fast delivery service. We have purchased many products for our Three Brothers Kitchen Restaurant and we are satisfied with all, there are very few chances of defective products on Amazon. So anyone can easily get their right things on Amazon.

I was a Prime member from 2002 until December 2021. Prior to November 2020, the service was exemplary, and I never had an issue. However, since the pandemic, I've had nothing but problems from Amazon Customer Service and delivery. Drivers have dumped packages and perishable groceries in public areas around my apartment complex, thus leading to theft of multiple residents' property and shady characters casing the area. They have also made rude, bigoted comments to people with disabilities who have issues with transporting packages from said public areas to their apartment buildings.

December 4, 2021. I bought a book from Amazon.com. They sent me a dirty book. Immediately after receiving it, I returned it to Amazon and asked for a replacement. About two or three weeks later, I received an email from Amazon. It said they charged my bank card for that book again because they hadn’t receive the returned book yet. This is clearly bad faith. Amazon is the worst! I returned the book immediately after receiving it. I am in good faith. Amazon is very, very bad! Amazon is beyond cure.

Amazon is getting less customer oriented. Their shipping in Orlando Florida has gone to pot. I have paid for the express shipping a few times and each time they failed to meet the time frame. They also do not refund the fee they charge for the rush shipping. I purchased a Christmas Tree for a friend who was dying and was placed in Hospice care. We thought it would be nice to place a Christmas tree in his room even though he was comatose. We hoped he would know that we cared. So I purchased a Christmas tree and paid for the rush delivery to have it that night so I could place it before he passed on. Well good old Amazon failed to deliver that night or the next day. Well our friend passed and Amazon never delivered the tree. To this date I still have not received it. When you call them all they do is blow smoke like it's your fault that it didn't arrive on time.

I've been a customer since about 2003. I also paid over $100 for Prime. Amazon has just recently removed all the years of reviews I've done and will not let me review any items I've purchased or let me ask a question about a product. I've contacted them multiple times to ask why have they banned me. I write reviews mainly when they ask me to on items I've purchased. Their reasoning is that I've written "too many" reviews. I wouldn't have written all of those reviews if they didn't send me reminder emails to do so. I follow their suggestion, then they ban me for doing so. They also don't post reviews until after they've reviewed them. They will not respond to any emails. After my Prime is up in April, I will never be a customer again if this isn't resolved.

I have two Amazon Prime accounts all being used by my immediate family and we never had problems. Generally speaking, I only purchase off Amazon if I really need something as I’ve decided to no longer give Amazon more of my business for two reason: 1) I became a seller on Amazon and it was the biggest nightmare of my life and 2) they have banned my regular buying account from ever posting reviews.

I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed. I stop ordering from Amazon again.

First many years ago I set up an Amazon account and pay the monthly fees to have the 2 days shipping on products ordered, however, I no longer get 2 day shipping though I am paying for it. Second, I had a large order and decided to use one of their payment options with a company called Affirm. After approval I tried going to their site to set up my payments only to never be able to get onto their site. Continuous searching I finally found where you could send an email to their customer support which I now have done 20 times only to get an email back that I had to sign onto their site to read their email response.

My family and I have two Prime memberships. Overall, my experiences with Amazon have been positive and we have given the company tens of thousands of dollars in business. I do understand that the pandemic and the shortage of qualified labor can result in less than perfect results, but packing fragile merchandise in unpadded envelops is totally unacceptable. In the last two weeks I received three shipments packed in envelopes and in each case the product was damaged. Amazon needs to fix this at once.

The Amazon delivery driver drove into my driveway. I went out and retrieved the packages from him. I walked into my kitchen and looked out the window as he backed through my front yard and onto the street. Due to recent rains, the ground was soft and he left ruts in my yard. I immediately notified Amazon and after a week had not heard from them. I called and then they started a claims. I was just notified because I don’t have cameras showing them doing the damage that my claim was denied! It doesn’t matter I witnessed it. So, due to their driver’s lack of attention, I’m having to pay to repair my yard. I will no longer be using Amazon. What happened to a company taking responsibility for their employee’s screw ups?

Over the course of the last year, I have been using Amazon for a lot of purchases. Up until recently their service has been good. I am not sure why Customer Service from Amazon as well as other retailers has gotten so bad. No one listens to what is being said to them. They all seem to be reading off a script. Being told something by one customer service rep is never followed up or the same information if a second call is needed. They always have a different answer.

I had a product catch fire that Amazon is liable for and they refunded me but promised compensation for the damages and injury since day one. I have never gotten it and it’s been 11 months and I’ve been promised it more than 20x and I’ve legit been “issued” $40,000 compensation and lied to about it and Amazon ignores that and the threats and harassment and discrimination. They restricted my access since the very beginning and lie about why I’m unable to place orders now and lie in their responses to every complaint I’ve ever filed with the BBB & attorney general. Despite proof of absolutely everything they continue to ignore it and let their employees taunt and torment me and intentionally mislead me and I’ve been threatened and harassed for 11 months and if they could less I’d be surprised. I am traumatized! A rep made fun of me for having a disability & again despite proof NONE OF THEM CARE! I’m devastated at their actions and I will not back down.

We have been an avid Amazon shoppers. We buy all of our households items from the website. Never encountered an issue over the last TEN years. Same account same heavy orders since we don't go out much due to the family size we have. SE spent monthly hundred of dollars on goods they offer. I talked to a representative trying to understand where my order was and he was extremely rude and he told me people like you are the main reason our country is not making it and he told me that if you had brains you would have tracked the order yourself.

After this incident I will request all the consumer who are regularly purchasing from Amazon, Flipkart or any other online platform, should take an unboxing video or should not buy from these people. I ordered a Samsung Galaxy M12 and after receiving the delivery of the product I received detergent soap instead of Samsung Galaxy M12, and the customer support team is giving the same reply every time. “Sir our investigating team has investigated the whole incident and they come to the conclusion that we have sent mobile phone only not an detergent soap”. This was my last online order and from now will prefer to support more retailers rather than these fake online platforms.

Amazon has horrible customer service when it comes to return where we purchased from a third party seller on Amazon website. First of all, when you call in amazon customer service, he/or she whom answered can only give you their first name (without any tracking number or case number). They will promise you that the return was process, but after a week, there was no email from the seller. In which I have to call Amazon the second time to raise up the same issue. They said everything is recorded in their system but, it was never true, because the second amazon representative was clueless and saw no note was written down.

I have shopped on Amazon for years, and spend quite a bit of money monthly on their products. I pay for prime, for the 2 day free shipping. In the past 2 years, this has become a joke. I NEVER receive my items in 2 days, in fact I rarely receive them in a week. Some of them take 2 weeks. I have recently been ordering more from Walmart because I receive my items in 2 days (free shipping), and no extra fee. I have complained 2 different times and nothing has been done. If they can't get items shipped in a reasonable time, they shouldn't charge $130/year for free 2 day shipping. I've also received the wrong items a couple of times in the past few months, then I get to go to UPS - 30 minutes away - to return. Extremely disappointed.

I purchased a product on Amazon for $495.00 and 3 days later I just happened to look at it again and the price had dropped $75.00, I called the support line and was told only that they do not do price guaranties! But not that I could return it for reason: 'better price elsewhere'. I was very disappointed as honoring price change refunds within 3 days of purchase is generally the norm at local retailers I deal with. So I decided that I would just return it and go buy it locally to not support this unfair practice and when I saw that there was an option to return it because: 'better price elsewhere' I took that option for the return. Amazon makes you pay the shipping when you return something for the reason 'better price elsewhere'. This cost me $18.53.

I purchased a product on Amazon from a company called Ontebo with the order fulfilled by Amazon. I returned the item as it wasn't what I expected according to the description but after the purchase I received a letter in the mail from the seller. It offered a $15 gift card if I submitted a 5 star review on the product. I purchased the product based on reviews that I now know were inflated which is not right.

I've been a customer of Amazon for many years and have never had any issues with delivery. As of November 1st all of my packages are being delivered to the wrong house. They have the correct address and have delivered to the correct address in the past. I have called over and over and they claim to have corrected it only to deliver to another wrong house. I am astonished that a company as big as Amazon with as many employees as they have that someone cannot get this right. And it is absolutely pointless to include delivery instructions because the drivers pay NO attention to them. Something as simple as Google Maps will bring you to my door. Jeff Bezos can find his way to space but their delivery driver can't find their way back to my house that they have already delivered to before. This is insane at this point. I am so disappointed with Amazon. PLEASE DO BETTER FOR YOUR CUSTOMERS AMAZON!!!

In my life long experiences as a buyer and seller I have never been so amazed as I have been with Amazon. I just want to thank you for all the caring efforts that have been expressed from your company. I can't even begin to list all the wonderful things that have happened while using your app. Thank you from the bottom of my heart. Keep up the good no excellent work. Melanee. Love you guys.

Purchased storage Master Jumbo Vacuum bags to store comforters in May of 2021, however did not open sealed package until end of October 2021. Purchased from Amazon "Like new, but damaged package." Cardboard container came with approx 2" square hole punched thru bottom. Opened package to use jumbo bags to store freshly laundered comforter sets. Purchased electric vacuum pump to facilitate vacuum process as hand pump very difficult to use. Vacuum sealed four of eight bags; two of the bags re-inflated immediately. Bags did not hold a seal. Tried another 2 bags, neither held a seal. Tried the last two, both still sealed as of this writing. Called Amazon this date, explained circumstances, was told that 30 day window for return had passed but that I could remove sealed contents of the four working bags and return them with defective bags for a partial refund. You do the math - Amazon expects me to pay for and return defective product at cost to me.

I have had Amazon Prime for a year now and the amount it costs for the monthly subscription is a deal for the speedy service I received on package delivery. I have had a good experience with the service.

Amazon will save complete personal details like credit card details, phone number, address, etc. without permission. I lost 55000 RS. due to a fraud transaction and Amazon said they only provide a online platform for online shopping and they are not responsible. I noticed the fraud transaction within mins and complained, but did not help. Also for fraud transactions, the order will not be listed under my orders, so you can't even cancel the order. Running around for refund even after 2 years in consumer court.

We are a community organization in Chicago that feeds the homeless and does STEM activities to help disadvantaged youth (which also includes girls and LBGTQ) to inspire them to into STEM fields. As the children are, our future. Well, we use Amazon Pay to process payments on our website, and out the blue one day they just banned our account. Well we ended up messaging them several times and they never can give an answer to what we violated or the reason for our banning. They just kept stating we 'may' have violated. Which in the English language can mean you may have.. but also you may not have.

I was going through Amazon and in last one month I have ordered more than 2-3 lakhs worth things for my office from Amazon. Which includes Airconditioner, clothes, equipment’s, chairs etc. By mistake I placed a order for chair which was not actually chair but some chair covers. Which was not more than 15000 rupees. I requested Amazon to pls return or replace the product. However they refused to make any changes. I told them to check my account and see how much worth orders I have placed and this is simply 15000 worth product. But it was never done. I ordered a table and mapex drum key and table. Table was delivered but the drum key never came, I told them that I have already paid for it. However there was no response from them nor I could run behind them for 200 worth thing. After buying lakhs and lakhs of things from Amazon if they don’t have the courtesy to listen my mistake, I would say this was my worst experince with them

This is the piece of glass that broke the camel's toe. I ordered a product from Amazon on October 31st 2021, said it would arrive by November the 2nd 2021 and it did not arrive. It was their TV device called the Fire Stick. Can't even get a refund either. They're saying that I need to return the device for a refund. How am I gonna retutrn a device that I never recieved? Huh?! I've heard some bad things about Amazon from their workers, but what about the consumers? They should change the smiley arrow to a frowny one because they have angered this autistic grouch for the last time! If there are any investigative reporters reading this review, you have my blessing to expose Jeff Bezos for what he really is. A Scam Artist.

On Thursday, October 27th, 2021 I purchased a $100.00 gift card from Amazon.com that was supposed to be delivered on the same day along with other items. Everything else arrived except for that. On Friday 10-29-2021 I checked the tracking on Amazon, they said that they ''attempted delivery at 06:28 a.m.'' that is false because I was awake. No one rang the doorbell or knocked on the door. I've contacted customer service and I've been given the run around saying that it will be delivered on Saturday, no one delivered anything. They delivered another order that I purchased but not the gift card.

Amazon has made changes to their website and removed the phone number to contact customer service. I had two issues I was trying to resolve one for a duplicate transaction for a digital purchase and a partial refund. I had to get Amazon's phone number from the credit card company in order to speak to some one. When I inquired about the phone number. The rep placed me on hold. When the rep came back on the line I was told Amazon removed the phone number and to use the link for help. The only problem is the help link puts you in a never ending loop.

Buyer Fraud has infested Amazon in 2021. Amazon does nothing to help Sellers except turn a Blind eye and make mistake after mistake, Granted, Appeal Denied, over and over A-Z claims and Seller Performance has become an absolute joke. After 10 Years of working extremely hard to maintain near perfect performance, it has been destroyed in a few months in 2021 by repeated Buyer Fraud that they are not doing a good job of controlling and they won't accept USPS tracking and have continuously taken money from me due to fraudulent A-Z claims.

Amazon customer service has come crashing down. They have farmed it out to the underpaid and untrained. They have stopped providing return labels. The returns do not make it back to Amazon. They get mixed up and lost and then Amazon blames the customer. They get nasty and threaten to recharge you for the returns they have lost. They have accused me several times of sending back the wrong thing. It's funny how I never sent back the wrong thing when they provided labels. Never again. I'm almost finished deleting everything. I do not have time to waste my life on this garbage. I have spent so much money on Amazon, for decades. I am so angry and offended from the way I am being treated by Amazon. I feel as if I was violently attacked and left in the street.

I used Amazon as always to send a package that was a gift for a friend. I rarely have issues outside of an occasional rep not knowing what they’re doing when they try to help you, or a postman is in over his head around the holidays. My problem here is Amazon using its own tracking service. It was never good and screams yes Bezos is cheap as hell and wants to fly more anatomically shaped rockets into space. The problem is you cannot track any item shipped by them all of a sudden. Their tracking app says you need to log in. It says go track it from any app or site associated with them. You do that and there’s nothing but what you already know on your order's page. This is shady big time and incompetent.

I trusted buying from Amazon, but No More! I purchased an "Outdoor Furniture" set from a third party vendor, Phi **. After a few months the table started blistering and the chairs were leaking a rusty discharge after rains. Contacted Amazon, no help! Vendor offered $40 for table because it was still usable in their opinion. Replacement parts for chairs. Here’s the Big Problem, it is not outdoor furniture as advertised. It is rusting from the inside out. I paid almost $1300 and now I am stuck with a rust bucket.

What good does it do to pay $125 a year for AMAZON PRIME when its main purpose is for quicker shipping only to discover that you get lied to as to when you may or may not receive your items? I don’t get it! I’ve had deliveries that were supposed to be delivered and then they are delayed sometimes 2 and 3 days. This is NOT right!

I have used Amazon for the majority of my shopping for years, I am impressed with the prices and shipping, but when I have a return, the majority of the time I end up having to spend hours of my time repeating myself because they never save details of the call, which makes me have to look up the order number over and over and explain the problem multiple times. It gets worse, the language barrier is so bad, I can't understand them or vice versa, causing me to give up most of the time. The automatic computer "help" is the worst I've ever seen. I have dreams of destroying the computer ala "office space".

Unfortunately, with the pandemic, there are a shortage of drivers and workers, that being said, the last few things I have ordered have all been late, had to be canceled or reshipped. I would rather have a 5 day guarantee than a next day or 2 day since everything seems to be delayed. When we are offered guarantees and are paying for a Prime account I think, given all the circumstances in the world right now Amazon should re-evaluate the guaranteed delivery time.

I’ve been a long time buyer from Amazon and I have never once had such a horrible experience with customer service! I purchased a gaming PC in January from a 3rd party seller that I later learned was damaged. Contacted the seller and the manufacturer and never got any responses so I contact a rep to request a partial refund acknowledging that I was past the 30 window. The rep approved the request and sent me the label and the shipping instructions. Seller tries to deny it stating they’d send the pc back if attempted.

I ordered water purifier from Amazon, and when installation guy opened the package it was like full of scratches and missing parts. I have immediately call customer care, and they are not ready to replace or return the product.

I have been shopping on Amazon since 2012 and have enjoyed shopping there until now. Amazon recently informed me that there were unusual activity* regarding my reviews and they would remove them. I then contacted Amazon and asked them to clarify and give me more details as I was absolutely dumbfounded by their accusations. Like most Amazon customers, we write product reviews just to help others to make informed purchase decisions.

İt is hard to complete shopping, delivery dates are confusing. There is no bold information about which products will be supplied from abroad. Also UX is complicated. Too many words and text around...

This makes the 3rd time in just about a month that I have ordered from Amazon and given a delivery time only to go check the status and find it has been changed. The benefits you pay for by having Amazon Prime are untrue. You pick your delivery date and they get it to you when they want and then you are expected to wait at home all day to get your order because they just leave it at the door. Amazon Prime isn't worth it, and calling customer service isn't any better. Just excuses after excuses. Walmart's version of prime works much much better and I get my stuff when they say I will or they contact me to let me know why there will be a delay instead of just changing it online and you happen to see it if you check otherwise you don't know they have changed it on you. Worst customer service ever!

Amazon cheats and steals our money by selling defective items and giving us hard time to return. Buying from any store is 100% better than wasting time on Amazon. Amazon is just a broker. Collects fees from sellers and the sellers can sell any garbage and as long as Amazon gets the fees who cares. Don’t buy from Amazon.