Amazon.com Reviews

I wish I could give 0 stars! I will never order from Amazon again. This is the second time they've said my items have been delivered and I've received nothing! Then when you call customer service you get people who definitely don't live in the United States and they speak broken English and are of no help at all. Amazon should be canceled.

I am writing this review to share a recent experience with Amazon that has left me deeply disappointed and concerned. After purchasing a Panasonic camera, I discovered that it was missing an essential component - the battery charger. This led me to contact Amazon's customer service, where I expected a simple and straightforward resolution. However, what transpired was far from satisfactory.

I purchased a dining chair set from Amazon's platform which would be fulfilled by a third party vendor - 2xhome. Not only did the company not send the product but Amazon refuses to back their A-Z guarantee regarding their third party sellers. I have been calling, emailing and in constant contact with both Amazon and 2xhome since July of 2023. The third party seller is horrible, do not buy anything from them. They claimed my item was delivered and it never was. They refuse to return my funds and Amazon refuses to honor their buyer protection on the order. This is blatant theft by deception and I intend to continue to pursue this in those forums necessary. Do not trust Amazon or 2xhome.

SO ordered car fluids for job I needed to do. Amazon proceeded to tell me my fluids were set to be delivered on a day then I would wait and they would not come. This happened for about 4 days in a row. I gave up and told them to refund me. I then got a message saying I have to return items that might come or might not. Not sure why I am responsible for your mishap Amazon. You have me deeply considering why do I use a service that is literally 50/50 success rate.

Amazon has now become a black market site of counterfeit items. Most recently I bought what I thought was a Kate Spade bag where the item was linked to the Kate Spade Store itself. When I received my item, I realized it was a knock-off right away. I reported it to Amazon but no action has been taken. Many of their items are from KNJ Enterprises LLC and sold out of an apartment in Florida. We tried to get a refund for our item but KNJ and Amazon are unwilling to help us. I reported the suspicious activity and the fake storefront and items are still being sold on their site. Amazon just sells fake garbage now.

I purchased several items and found out the pricing was inflated to let me believe I was getting a great deal on Black Friday and or Cyber Monday but in reality I did not. They priced a computer was 1099.00 with a 79 percent great sale 279.00? This computer after their great sale was 279.00 the same price. EVERYONE needs to be aware that if it's too good to be true it generally is. It's really sad they have to deceive prime members or the public with these fake discounts. I found several other items I purchased to have similar price inflations. Being a senior, this reminds me of the old bait and switch only on pricing.

Amazon offers same day delivery free over $25 or $2.99. I placed my order, paid the $2.99 fee to get between 5-10pm. Never received order. This has happened to me so many times that I decided to never use same day again. Unfortunately I am disabled and need the delivery service but Amazon's greed offers a service that they can not provide. Customer service is rude to me often which is what is the most upsetting. I am a reasonable customer. Do Better! Thanks.

Item never arrived, and 3 different people in customer service promised me a gift card. When ask for gift card, one was never provided. I will never purchase Amazon Prime again. The customer service agents barely speak english so amazon must be outsourcing customer service agents to another country who don't care about ** people.

They charged my credit card on file without my authorization, and the call center being complete useless. No way to escalate complaints and no one cares. No way to speak to someone in USA, very disappointed with Amazon for the poor customer service after being a Prime member for more than 10yrs, I'll go ahead and cancel my prime account.

Once upon a time Prime Shipping used to mean you got 2 day shipping and priority, at this point I am consistently waiting at least a week for my shipments and I live in the midwest!!! While I watch the tracking and let Amazon wait 3 days after ordering to ship the package and then bounce it back and forth between facilities before a final transition to UPS for final delivery. Example I ordered cases for new phones last Friday, 11/17. They were originally scheduled to be delivered on Wednesday, 11/22. They were not packaged for shipping until Monday and then were at a facility about 2 hours away from all day Tuesday and Wednesday. Add thanksgiving and transition to UPS and I won't be seeing my phone cases until Monday now. Pathetic. If you know you can't deliver things remotely on time just be upfront about it.

I have been an amazing customer for 7 years, can't say how many thousand of dollars spent. I ordered 15 to 20 times per year. I always complimented products, good quality brand name products, in stock, delivered quickly, and nicely. I was told over and over I was a valued customer. I went on app. 2 mo. ago and could not sign in. Called every day. Hours and hours each. All I'm told is account on hold. Not why or how to fix. No help. Not corrected. No way to correct.

Every single order I have placed through Amazon has either been damaged, late, misdelivered or missing. When you contact customer service, they either won't help or they promise to make concessions, but they never do. The last order I received was damaged, and when I contacted them for assistance, they said that they needed to verify my identity because there was suspicious activity on my account...like what, the over $500 in orders that I placed in less than 2 weeks? I sent them a photo of my driver's license and called again, only to be told that they never received my email with the id. Bunch of crap, they're just giving me the runaround. I will NEVER order from them again.

I need to know if anyone else has been shipped an item through their Amazon device that they didn't order. I was trying to pay a bill when I found out that my card had been charged for an item that my Echo Show has been trying to offer me for the past couple of weeks (despite my turning the offer feature off multiple times). Now Amazon is telling me that they can't do anything about it, but an Amazon supervisor (the 3rd person I talked to) told me I could file a dispute with my bank if I want. If there is anyone else out there that this has happened to, I want to file a lawsuit (and contact news authorities) because they are intentionally encouraging accidental orders without the ability to stop them. No Alexa device should be able to "force-request" orders and automatically charge you due to a misunderstanding by the device. Send me a message if you've had this problem. We need to stop this!

Been a customer since 2006. Appalled by the deterioration of their Customer Service standards over the past 5-6 years. Disgusted with the misleading sales practices of sellers hiking up prices during Prime Days and the call Center being complete useless. No way to escalate complaints beyond the Supervisor level. No way to speak to someone in N. America. During the 19 years as customers, we’ve asked to return items outside the 30 day return window twice. 2 days outside the limit. 5 years ago it was a breeze.

I purchased Fresh Step litter box bags for my cat from Amazon. After delivering them a full day later than promised, I called and was told I would receive a $10. Courtesy credit. However, on my next order a couple of days later, the courtesy credit was not there as promised. Even more troubling is that the litter bags state "free returns for any reason" on their website, on the item I ordered, however, when I called to return them for a refund, they asked me why I was returning them and I told them the truth: that my cat had died so I no longer need them. I returned the item which I paid $4.35 for with the tax, and they only credited me back .35 cents saying "it was not eligible for return since it was "buyer's remorse". Spoke with supervisor who said the same thing and hung up on me. They don't even deserve one star!

I purchased a TV that was supposed to be for a birthday present.. It was already a week late from original delivery date with no tracking available.. So I called to see about because the birthday was the next day.. Was told it wouldn't be delivered for a few days.. So I then asked if I could get a refund so that I could just go and pick up a TV myself.. Was told no problem. They canceled it and told me I would get my refund in a couple weeks knowing I needed the refund in order to go get it myself.. Absolutely horrible.. Ruined a birthday and I'll never do business again with them.

Yet again, an item I ordered from Amazon wasn't delivered on time. This has happened so many times over the last few years that I ended up cancelling my Prime Membership. Thankfully, I'd accepted a free month's trial of Prime so I didn't have to pay shipping on the item, but I also didn't receive it within the two-day delivery period either. This just confirms that I made the right decision in cancelling the Prime Membership because obviously nothing has changed with them. Every time I've had to contact their customer service dept., I'm always told that they're going to notify a "higher department" so it can be investigated and steps taken so it doesn't happen again. Obviously, someone somewhere isn't doing their job because yet again my order isn't being delivered on time.

Amazon should give any resident within a 2 mile radius to the new construction $500 gift card to their company. They shut the main road down in front of the building in the middle of the day and interrupt everybody’s commute. Amazon has plenty of money to do this overnight rather than disrupt residence. Nobody cared. The building was going up, but nobody knew about Amazon’s ignorance.

Amazon is refusing to issue a return label for items purchased from a third party seller (who was misleadingly called “Prime Sales”) in the amounts of $781 and $225. They say the order is “suppressed” due to “suspicious activity.” Sure wasn’t suspicious when they took my money three days ago. Two days of hell with their incompetent and rude customer service. They are abusing a senior citizen. I’m going to file complaints with the BBB, the FTC and Consumer Affairs regarding the refusal to issue return labels for products totaling $1000 when the seller has agreed to take them back.

I have been an Amazon Prime member for years. Lately there have been real problems with their delivery. My recent order was delivered to a green house, my house is not green. I called to get a replacement of my lost items. They said they can't deliver for 7 days. I went on the website and could have it delivered in 2 days. Why am I paying so much for Prime if they can't deliver the replacement for 7 days? I cancelled the replacement, was promised a refund in 3-5 days, and will order it with the shortest delivery. Amazon is turning into a ridiculous **show and I'm not continuing my Prime when it's up for renewal.

I have been a member of Amazon prime for many years and originally received free shipping just as Puerto Rico does but for the last few years shipping has been being charged even though if I ship to my Puerto Rico address no shipping charges are applied for prime members! We are in the same usps zone as Puerto Rico yet amazon discriminably accesses prime members' shipping fees, Why are we charged more than PR when it cost Amazon the same shipping cost? Also in the US Virgin Islands we wait weeks for our orders to ship and then when question, the reply is, "Well it takes a long time for the shipping," yet when I reply the order has not even been pulled yet so how can you blame shipping? I get no answers.

After ordering a Jeremy Fisher plush toy for my grandchild and soon discovering the online company Ompoy Epy is a scam, using a fake phone number from a legitimate motorcycle parts supplier, my first stop to shop is Amazon. Amazon doesn't make fraudulent charges on my credit card, they don't hassle me when the beautiful flower advertised turns out to be a tiny old, mushy useless flower bulb which gets credited without return and the vendor soon disappears. The Customer Reviews on Amazon are trustworthy; one should always listen when off brand "post it" notes are reviewed as not very 'sticky'. Amazon protects us from the imposters. Amazon is not always the cheapest, but close. Thank you Amazon, for dumping fraudsters and no hassle returns while increasing unscrupulous con artists attempt to cheat us all.

A Chinese seller on Amazon advertised a 12-pack of foam panels for $13.15. I need 256 to soundproof a room so I ordered 22 12- packs. They sent me 22 individual foam panels (less than two 12-packs), which is exactly what Temu did to me. After getting a refund approval from Amazon, I drove all four boxes to Kohl's and brought them in one at a time since their shopping carts are small and stood in line four times. Amazon refunded the money. Six weeks later they made 8 charges to my credit card at $21.74 each claiming they only received two of the four boxes. I had to file a dispute with my cc company and they issued me a new card. Amazon wasn't happy wasting my time once, so they did it again.

I have been an Amazon customer for at least 15 years and in the last 3 years I have seen the quality of their merchandise descend as their prices elevated. Many of their products are fake reproductions and faulty. Amazon used to be my "go to" place but now I go to the vendor themselves or to a more reliable source. Often I am able to get the product for less money and with the assurance that it is the genuine product. So sorry to see Amazon go in this direction. I am sure that I am not the only one who either has stopped using their company completely or is very cautious about what they purchase there. Buyer Beware!

I've been an Amazon customer for years until recently when Amazon randomly closed my account after returning a defective item, and then kept both the item and over $100 in the refunded gift card balance. Amazon refuses to reopen my account or provide an explanation and the OFM email Account Specialist no longer responds to any emails. Horrible experience and I'm now out over $100 and the item itself which Amazon took back without refunding me, and then closing my account. The item was from a third-party seller and came in used condition instead of new, so I returned it. I barely ever do returns. I am now left to post here instead hoping to get resolution from Amazon.

My husband is going to be so excited to know. I made my LAST PURCHASE ON AMAZON! I made a purchase on 10/05/23. Using AfterPay... With the Afterpay system it provide Amazon a "One-Payment" authorization that only be used one time. Amazon has been trying to keep going back and using the code to Re-Authorize the payment. I am by agreement required to pay Afterpay, because they have already paid Amazon. And so now, I have left 3 payments to Afterpay. AMAZON has been trying to Fraudulently trying to get me to provide them with another form of payment, by lying and saying that the payment declined.

Amazon continues to not deliver products after customers purchase them and then they do not allow customers to submit refund requests for over a week, taking their customer's money and not delivering the product. If this is not illegal it should be.

I have been a Prime customer since 2010 before they actually did their own deliveries. They were great back then! I have recently continued to order from them and they have declined between never having a single person understand what you are trying to explain to them, very very rude customer service reps, deliveries never showing up, or the best one yet the delivery arrives and the product itself is not in the box. So I have been penalized where now I can only do digital orders and on top of that I can not get a refund for the item that was not in its box. Amazon after all these years of being a loyal customer I am finished with you. I have now deleted my Prime membership and will never order from you again!!!

I wrote a review on Amazon regarding this product to inform consumers La Maison Valmont does not sell their product on Amazon and it is a knockoff product charging the same price as Valmont. I received a product as a gift with the same box, name and fragrance as Valmont. I have been using Valmont for years. When I tried this product I instantly knew something was different. I later found out it was purchased on Amazon. Naturally it was a knockoff as are many of the products sold on Amazon. When I wrote a review on Amazon revealing it was a knockoff as Valmont does not sell their product on Amazon they refused to post the the review. So much for an honest, democratic and trustworthy business. I never order from them personally and find it very deceitful they do not allow honest reviews and consumers should be aware Amazon is like buying designer products from street vendors in N.Y., they are mostly all fake products with name brands.

Amazon will not reimburse bonus points for 7 days if you cancel an order or need to edit an order. This is highly inconvenient and frustrating. Amazon needs to do better. This is 2023!!! If I could give a zero star rating I would.

I purchased a new phone with a new number on the 28th of Oct 2023. I went to sign on to my Prime account when I realized I had the Two-Step Verification with old number. I called Amazon and they sent me the email to upload ID that day. I have uploaded my driver's license 5 times, called 3 times and still no one will fix this. PayPal let me verify my account by email to change my phone number. Amazon, who charges me monthly for prime has done nothing but let me sit. We are going on 5 days without my account. Why am I paying for a membership period when I have to wait weeks for a simple fix.

This is my very first time ordering products from Amazon. I ordered 3 items - Gypsum joint compound, a wireless Bluetooth speaker with microphone, and a dual camera drone. I placed this order on October 7, 2023 with express shipping that was supposed to arrive in 2 days. The joint compound and the Bluetooth speaker arrived in 4 days, both of these items were wrong. The joint compound was supposed to been the 5 gallon bucket. Instead I was sent a 3.3 gallon bucket. The Bluetooth speaker was wrong and did not hold a charge past 10 mins.

I have only been an Amazon Prime member since the beginning of 2018. For the first 4 years everything was great. Delivery's always on time and I when they said. For the last 2 years every 2-3 orders say the item is out for delivery, right up to about 1 hour prior to when they said it would arrive. Then I get a message that says; "We're sorry, your item is running late. You should expect it in 3-4 days. If you do not receive it by then, you can cancel the order." This is so frustrating! Many times I pick what I am ordering, based on when it will be delivered. Amazon is great about canceling items, and also about returns. If I receive the item, and it was too late for when I needed it, the closest location where I can return it for free and do not need a label is over 6 miles away. May not seem far, but it is an inconvenience. So disappointed in this. I could understand once or twice, but this is literally every 2nd or 3rd order.

Prime membership. Date ordered Oct. 17. Order page showed 500 in stock. Delivery posted as 1 day. Haven't received item as of this note. Sent review back to Amazon, wouldn't post it. Didn't meet their.

On 10-27-2023 I ordered a model airplane kit that was delivered in the manufacturer's box even though I requested that it be delivered in a larger cover box to protect it. The delivery driver seems to have thought that this did not seem as the proper delivery method, so he took a photograph of the model kit box as it was leaning by my front door, where he placed it. Obviously, there is no way to complain to Amazon about this. Also, the box was dented on one side.

Amazon customer service is no longer a leader. For the second time in two months Amazon's new model has made shopping less convenient for me. It is now difficult to speak with someone at Amazon and they no longer are trained to resolve issues. In one instance, after receiving a damaged product, there was no replacement option and the return process was drawn out so that it took weeks for my refund. Phone calls to customer service were long and unhelpful with the rep putting me on hold for every question. Certainly, a first world problem for someone who enjoyed the ease of Amazon for many years. All good things come to an end.

Amazon has become worse in 2023. Not only have they stopped promoting and honoring 2-day delivery with Prime, but orders arrive later than promised and we get incorrect items or notifications that deliveries were made, but they were not. Customer service is non-existent. The company leaders are so focused on building more warehouses that they cannot even focus on improved employee and customer service. If the point of Amazon Prime is no longer a "thing", I don't see a need to keep buying products here when the company is only a warehouse and abusing both customers and sellers. It makes more sense to go directly to the sellers and skip Amazon completely.

I have been posting book reviews on Amazon for many years, always buying the books at the site to get the cachet of “Verified purchase”. My efforts resulted in more than thirty reviews appearing on Amazon, many rated as either “Top Positive Review” or “Top Critical Review”. But when I submitted a review of “The Last Politician” by Franklin Foer, I got a terse email from Amazon that it could not be posted “because it doesn’t meet our guidelines for one or more of these reasons: Profanity, Harassment, Hate Speech, Sexual Content, Illegal Activity, Private Information”.

Amazon has some good things and it's certainly ok when you are browsing-shopping, then the problems begin after you have paid them, when delivery is good it is good because some good earnest workers are at work, but when delivery is bad it is really bad, they have delivered to the wrong address, or rather delivery was not received, or was delivered and taken away by some suspicious looking persons who seem to be working along with the delivery guy.

I’ve been a loyal Amazon customer for more than 10 years. Rarely I experienced any issues with returning an item or the quality. But this all changed since this past Prime day in Oct 2023. I ordered 12 items. 10 arrived on time and no issues at all. 2 items were a nightmare (on separate orders). One was a jacket and what delivered to me were 2 boxes of weights around 50lbs in a big broken box. It is just so bizarre and upsetting. I can’t lift it to return it. After chatting customer service online, I was told they’d have UPS come to pick it up. The box has been outside the door for 5 days and no one came.

Everything pretty much checks out when checking for reviews and stars, but besides me not being able to comment on a review everything else is good. The reviews are full and looks real, the stars don't look fake either.

Looked at the Singer sewing machine MX60 listed for $151 then looked at again 1 hour later, price changed to $199. I’ve seen Amazon play this horrible game many times before. The price on an Acme propeller puller changed 3 times each time I looked at it.

I ordered 6 items...only 5 arrived, although I paid for two day delivery all of the 5 arrived after the two day delivery promise. When I click on the link provided in the Amazon email about my order...extremely conveniently it take you absolutely nowhere you can get assistance. In fact it says to contact the delivery company for that purchase...which how can I do when I do not know who that was. AND very suspiciously my amazon account suddenly has no listing of the purchases I made LAST WEEK. Crappy underhanded company- crappy service. Will not use again-can't rate the product since I didn't receive it. AND now they have taken my personal info. I am getting 500 scammer emails a day and texts.

Your 2023 Gifted Catalog is a turn off. So much so that I will do all of my holiday shopping elsewhere. Tired of having the politically correct demographics shoved down my throat. I already threw the toy catalog away because of the lack of good deals on toys. Now, this with page after page of nothing that I associate with. Get a clue.

Turns out Amazon was not the problem, it was the seller. For some reason the refund on this item had to come from them. Amazon did eventually make them refund the $300. My rating of Amazon is now 4 stars.

I would give ZERO stars if that was an option! I uploaded 2 gift cards totalling $30.00 to my Amazon account. When I went to make a purchase it said they were redeemed. Called customer service and was told by 2 different people, "Well the gift cards have been redeemed." I asked them to explain how were gift cards that I added less than an hour before were redeemed when the last purchase I made was in July. The lady then stated she would have to transfer it to a different department and I would receive an email in 48 hours as to what their decision is. I asked to speak to a person in that specific department and was told there is no direct number or email for them. So basically Amazon can steal money from hard working people. I will not support a company who steals from the American people and will never buy from Amazon again.

Mind you, I have never or would never shop Amazon. However my wife shops there every single day. In fact she probably spends more than 1/2 of my paycheck there. Easy to buy all that cheap ** but when it comes to returns well that's a different story. Junk (Amazon packages) that come via USPS I have had to return to a UPS store, with the closest one being 80 miles from my house. Opened a UPS account for my business now it is much easier. Now the Amazon app won't work on my wife's phone. Which makes it even harder to get return labels printed.

2 day shipping is now a week or more. The last 1/2 dozen times I bought from Amazon Prime, my order was supposed to arrive in 2 days but took a week or longer. If it wasn't for the free shipping and shopping for the holidays I would close Prime. They raised the price and are doing worse.

Beyond horrible customer service. No resolution ever offered now. They are trained to hang up the phone after some time even after taking hours of our time in call transfer. The Amazon prime should be shut down.

At the recommendation of my post-graduate supervisor, I commanded "Marketing Accountability: A New Metrics Model to Measure Marketing Effectiveness" by Malcolm McDonald on Amazon on September 21, 2023. Since the delivery was expected between October 3 and October 16, I didn't pay too much attention as I was expecting an email on delivery.

Hi. I've been a customer of Amazon and many of their add-on products for over 20 yrs. Honestly, the majority of my paycheck goes to them. I've been a Prime Member for at least 10-15 yrs. I really just wanted to reach out to them directly to express my disappointment on two concerns, but it feels like it takes a half day going through FAQs and drop downs, to find any place where you can write out a concern without talking to a chat bot and I eventually lost patience. At any rate, my first concern is their auto response regarding the so called A-Z Guarantee. I placed a large order, with one small dollar item. The majority of items arrived on 10/11/23, but the one item never arrived, yet I received a delivery status update as delivered 10/12/23.

I wanted to return an item back to Amazon.com and have since learned they are charging $7.99!!! Wow! All in an effort to try and get customers to return fewer items. Well Amazon you are also going to get fewer customers using your business. “Smart” business move. Very petty Amazon.

Twice now I have had a pending charge pop up after the original charge had already been processed. Amazon tells me to contact my bank because it's not showing on their records, my bank tells me to contact Amazon because the pending charge was placed by them. This is downright frustrating and just plain wrong.

Several times my delivered package said it was hand delivered to me and I signed for, this has never happened. They leave many of the packages by the road, so if they get stolen, then what. Every time they do this I file a complaint because if my package isn't there when I get home, I'm screwed because they lied and said they handed to me and signed by me. Very sketchy.

On August 13, 2023, I returned a camera and requested a refund (over $2000). The website said due to the amount I would have to contact customer service by phone. I did and was told by customer service that due to the amount they get their supervisor on the phone. They did. the supervisor informed me that due to the amount it had to be escalated to her manager. She did, the manager said I will receive my refund in 3 to 5 business days. This happened (4) times. It is October 10 today and I just got off the phone with an agent and a supervisor who informed me there is no manager on the floor "they leave a little early". It is now 5:39 central time and I will have to wait for a return call tomorrow to get authorization for a refund of my money which was taken from my account in a matter of seconds with no authorization needed.

The product I order was defective. I was told by Amazon to contact the e seller by email. After 2 weeks nothing was done. Amazon says to return the item for a full refund. After a couple days later Amazon tells me that there is a restocking fee associated and I’m ** out of luck their exact words and the worst part is my cobblestone has holes in the ground I had to pay a contractor to install the product and I had to get another contractor to remove the product

I applied for a secure Amazon credit card and put a deposit down, which was taken out of my card immediately afterwards. However, an "error" message was shown on my screen that "something went wrong". Upon checking my bank account, the money was indeed taken out of my account for the exact amount I deposited onto the secure credit card I applied for. Now I do not have access to either the money sent and am being told I will have to wait 5-7 business days before I have access in any form to $100 from an incident that occurred due to no fault of my own. I spoke to a customer service rep. and was then transferred to Synchrony bank. I was just told there was nothing that could be done by both representatives. Now I am the wiser..

Ok. So I am not one of the 160 million people who have Prime. I have been waiting over 3 weeks for a shipment. This is a long time when all items are in stock. Walmart, so far does a better job and is often cheaper. If the product is damaged or defective I only need take it to the local store. Now that's Prime!

Every time I order multiple things two or three items are late or missing. I think I will just order from a better operated company! Amazon shouldn’t let companies that don’t fulfill their orders on time.

Everything about Amazon is awful now, from their incredibly bad customer service to drivers that can’t/won’t follow simple instructions. Customer Service employees, if you can even get them on the phone, can barely speak English and are clearly reading from a script. Their answers are always the same regardless of the problem. Deliveries are never on time and the drivers can’t follow the simplest of instructions. Having a Prime account serves no useful purpose anymore. Items that are supposed to be delivered in two days are taking far longer because Amazon is handing off packages to USPS instead of delivering them themselves. Complaining to Customer Service is a waste of time as Amazon clearly doesn’t give a damn about their customers anymore. Today’s failed delivery is the last as I’m canceling my account. The aggravation simply isn’t worth it. Does Amazon care? Of course not.

Amazon have no support in USA, they are using people in **, with very poor English language skills. Nothing get resolved. Also many reviews are fake because Amazon allowed company to offer free products for good reviews. Amazon save money shipping mixing packages with counterfeit products and legitimate products. You pay for Prime account and you do not get the services that they promised. Amazon failure to delivery on time and it cost lots of $$$$ to our company for events cancelations.

Be very careful when handing your credit card info over to Amazon. I called them after discovering charges for services I wasn't using like Prime and movies. The charges were on my card but not associated with my account. They said they would turn it in as fraud. When I checked the next month there were more charges and Amazon gave me the same response. By the third month I was over $100. into this. At this time Amazon decided it had to be a friend or relative using the card with my consent. When I assured them it was not they said I would have to take it up with my credit card company. Amazon knew who was using my card, even giving me the initials of the person, but would not identify them. Would not prosecute them for the theft or allow me to do so.

Amazon is now using chatbots instead of people for customer service. The chatbots have very limited function. There is no way to get to an actual person if the issues is not something the limited chatbot can handle. Just another way that Amazon is part of the race to the bottom economically. I have sent info to the seller of my items twice. Once in September and again in October. Of course, no one at Amazon follows up on these issues if you don't get a response. You just get to spin your wheels and waste time with a limited function chatbot. As a general rule, I try to avoid ordering from Amazon because of terrible service if there is a problem.

A delivery driver added “suite 1” to my address. I have no idea why. When ordering I am given the option to accept the incorrect address or edit it. Editing it does nothing. I am just brought back to “the driver fixed your address”. I chatted with support and they were unable to fix it, finally saying “I added a note to not use suite 1” to your delivery instruction. 1st of all that removed the helpful instruction I already had and 2nd THAT'S ABSURD! After several “escalations” in the chat, I was told that the issue is fixed and I will be see it in 24 hours. Okaaay. Chat was closed, no way to contact further. I asked for a complaint form and was told “no worries, I’m documenting it”, 2nd request for a way to file an actual complaint and I was given the product review guide.

I have been a loyal customer of Amazon for years & there were times that something went wrong but they corrected it. Over the past 2-3 years, something has changed & things are getting worse. Yes, Covid hit & that created problems everywhere, but Covid isn’t a big issue anymore so they can’t blame that. I am a prime member & there has been a few times where I had ordered things same day or next day since their site offers it, but many times I have been told my delivery is running late.

I am a senior and have been a loyal customer for a long time and raising my free shipping to $35.- from $25.- feels like a kick in the face. This company obviously cares little about me the little senior and would rather squeeze us than love our business and loyalty. So be it, me my family and everyone I can tell will start using other providers like eBay, etc. Thanks Amazon for destroying your customers and putting a sour taste in our mouths. No fun shopping with you after years of loyal patronage.

I dropped my return off at the UPS store on 09/15/2023. As of today the site was still saying that my product was not received as of yet. I spoke with a customer service rep on the phone. She stated that she can see it was return. I would have to wait another two weeks before receiving my refund. I asked why I had to wait one month for my money to be refunded. She stated, "It's not a month. It's another two weeks." I stated, "I returned the items 2 weeks ago, you are telling me I have to wait another two weeks which is a month." At this time I was told it was because they haven't received the product yet. I stated that was impossible because she just told me it was received and I only live 1 hour from 6 warehouses and UPS doesn't take two weeks to deliver and she had just told me the system stated it was returned on the 15th of September.

I run a small cleaning company by myself. I decided to do an upgrade go to Amazon Business Prime. My very first business bulk purchase order... Ordering great, perfect...Delivery... Well tracking showed arrived/delivered. No package delivered/arrived at location or office. Contacted customer service chat. They had no proof of delivery and ended up with the conclusion of a missing package. Gave me a few options ...When I asked for a different option, they proceed to tell me ..."Oh we're sorry. We can't actually do any of these things. All we can do is refund your money." This ended up causing such an inconvenience in me being able to smoothly operate my company!

I simply want buyers to be cautious. I have been shopping for a replacement kitchen appliance when I came across this: Vacuum Sealer Machine-New Upgraded One-Touch Full Automatic Vacuum Sealer with LED Touch Screen Indicator Lights, Air Sealing System for Food Storage Dry/Moist Modes with 15 Seal Bags and 1 Air Suction Hose. Brand: Akjbl. 5.0 5.0 out of 5 stars 243 ratings.

10 days' worth of orders are missing from my orders page. A return is missing, and I think others from more than 10 days, customer service said they have passed details to another support group.. Customer service is not capable of servicing the customer. I kept the order numbers, and when I look by number, I see a message saying that they suspect my account is being used by someone else, and I received an email saying they would call within 10 minutes to verify the order was from me. Never received a call. Called customer service on that issue. Got the run around.

Amazon products are not A1 anymore. They has dropped drastically especially when buying wigs and bundles. You waste so much money and time buying these items from them. The quality has dropped from A1 to a 2.

I was told to pay return shipping fees in the amount of 409.17, and after I received the refund for the wrong size bed frame, I would be reimbursed for the shipping cost. That has never happened. Amazon is a billion-dollar company doing business around the world and has at least 6 different shipping sources but I am supposed to believe that there isn't a way to reimburse my 409.17 that I spent so retail business could turn a profit. I have nothing for that money that I spent, is this how Amazon makes money? Deplorable.

I am a 73 year old male with moderate hearing loss. 12 years ago I purchased my first pair of hearing aids for a little over $5000.00. They definitely helped at first but a year or so later they didn't. So, I continued to wear them since I paid out all that money until I realized they were useless to me. So, I saved up some money and along with my insurance company I bought a new pair, these cost me $1850.00 out of pocket, plus what the insurance company paid. They were supposed to be top notch. From the beginning I noticed I heard things I usually heard much louder and still missed the things I couldn't hear before. The company was great to adjust them but I never could say they were a great help to me, but I wore them for several years. Then I read about the OTC hearing aids vs the hearing amplifiers.

Sadly, Amazon no longer provides the quality customer service they once did. I've had several orders never delivered and they always ask if I "checked neighbor's homes" etc. This is not my responsibility. My last missing order actually says the driver handed it to the resident. I live alone and was at work at the time of the delivery. They insisted that I need to wait another 24 hours to see if it mysteriously shows up. If it was still coming why do I have a tracking that says the delivery was handed to me? They are also very inconsistent with delivery times. When you call customer service they just don't care. This company is not standing behind its products or deliveries. It's time another company jumps in the game with good customer service.

The card that gets charged for my Amazon Prime membership expired and I had unfortunately not updated it to the new card in time, so instead of amazon contacting me by phone or email, they charged a random card that I had used to purchase something a long time ago. That card is linked to a checking account I don't really use anymore so I was overdrafted and got a $30 overdraft fee from the bank. The bank wouldn't refund since the prime charge was legitimate so I went on to amazon's online customer service chat to see if they could help. One woman passed me to a supervisor named Fatima. Fatima apologized and said that she would refund August's charge to the card that shouldn't have been used and to make up for the $30 bank fee, she would refund me for June and July's charges as well.

I don’t like leave negative reviews but I’m tired of Amazon sending me the wrong product, this has happened more than three times. The packaging department and the delivery drivers need to do a better job. I’ve been a Prime member for many years if you pay for a service you should get what you pay for. My purchase was Balance Complex $47.95 instead I received Nature’s Way Red Clover Blossom $6.47 what a big difference! When ordering from Esty I don’t have this problem, when careless mistakes are made that makes the customer process even longer, something needs to be done and people need to be held accountable for their actions.

I ordered a microwave stand and product was to be shipped with shipping date twice but never delivered. I asked for a refund but was denied because product was still on its way. Needless to say I cancelled my account and will go elsewhere since I am not a valued customer.

Amazon are a bunch of thieves, my account was hacked and people ordered stuff to India and they got it resolved then locked my account for something use. It's been 6 months. I can't use any of my Amazon cameras, my Amazon echo, my Amazon firestick, none of the things I paid money for. I think it's time for a class-action lawsuit. I have called customer service 9 times, they keep saying I'll get a response in 24 hours or 72 hours and it's been over 6 months, can't get my money back for items I paid for and cannot use because of their scam. They are rude, they are bullies and they are thieves. Avoid this company like the plague.

I paid my yearly Amazon membership fee and last month I had a Amazon Gift card for $400. loaded on the site when Amazon decided to lock me out of my account. No explanation or reason, when I tried to contact them about no one there seems to be able tell me why or how to fix the problem. They told me I have to email them and explain the situation to which I have done so multiple times and nothing happens. The Amazon lady on the phone said they would respond within 24 hours to which they have NOT done so to date. After many phone calls and emails I now know they are keeping my money which is over $500. and blowing me off. I will never use Amazon again or refer them to anyone!!!

Purchased a warranty through them and the only way to get refunded is through a gift card and they will not let you pay your credit card with the gift card so you have the credit card bill and a refund and a gift card that just sits there which you will have to still shop with them to get your so-called warranty money. We should not tolerate this. They are very capable of refunding your money. Without forcing you to spend it through them. Just sad this big business wants to do this to people.

Amazon allegedly use confuse Check Mark pattern to trick you into enrolling in its Prime program and trapping you by making it as difficult as possible to cancel the automatically renewing subscriptions

I made a purchase with Amazon online on May 18, 2023 – order #**. The order included different shipments and were to be delivered at an Amazon locker located at Amazon Hub Locker - Sweater Map - 11599 W Colfax Ave - at 7-Eleven - Lakewood, CO 80215-3707. (1). The shipment was supposed to be delivered on May 23 (2) but was anticipated by Amazon to be delivered on May 20 (3), a date I was not in town to pick up the items. Indeed, the items arrived earlier than expected and were supposed to be picked up by May 23, with Amazon informing that it not picked up, they would be returned for a full refund (4). Noticing the delivery, I requested that the items be held for an extra couple of days (5) but was informed that the items had already entered the return process (6).

I am a Prime member, most of my products that actually show up go to my neighbor's house, most items that says delivered never actually show up or are broken when they do show up, terrible customer service.

As an Amazon customer I can tell you that their Prime membership is a lie. The items I'm supposed to have delivered in two days are never on time. Many of the sellers go out and buy an item for cheap then jack up the price and sell it to you. For example, I've seen many dollar store specials being sold on Amazon for 10-15 dollars. You're being robbed! I have been a reviewer for Amazon for years. We are given an item for free, only if you leave a detailed five star review. You first buy the item out of pocket, then when you're five star review is verified, you will be reimbursed. I stopped reviewing for them when I got an electric razor for women. It actually pulled the hair so badly that I had multiple blood spots on my legs. I tried being honest with my review and Amazon deleted it.

I have returned three items totaling $177.35 on Order #: **, which I have waited over 20 days for my money. In calling customer service on the phone and waiting about 30 minutes, I got what was called a lead person, which could not help to resolve the issue and hung up on me. This lead person stated the refund was issued to an Amazon Gift card, which I see no balance. This is a terrible way to treat a PRIME Customer. I have called back a second time and am still waiting for 20 minutes, I had to speak with Carlo another lead person. Currently I am re-considering my membership as well as my business account which spends thousands a month.

I purchased a football mouth piece on August 23 and put in a Canceled Order all on the same day before it was shipped. I was told by Amazon representatives that they can’t cancel the order even though I put the cancel request in BEFORE it was even shipped. When the item came, I attempted to put in a return item but was told that I couldn’t return item. Again, I put the cancel request in BEFORE it was shipped.

Ladies and gentlemen beware of Amazon's Prime membership. They lie. Amazon will tell you can cancel the Prime membership at any time. The FTC has file a lawsuit on June 21st, 2023 for tricking people into buying the Prime membership, then not letting cancel. See for you. You can google up this lawsuit and see for yourselves.

I bought a hair iron from Amazon. When I open the product there was hair on the brush and a dirty ear swab was also inside. Amazon ask me to write a review then they emailed me and said they can’t post it because of guidelines. I didn’t buy used product. Why would they send me one, it was so disgusting seeing the hair and the dirty swab.

Amazon was a one time fantastic but as of late has suffered a drastic decline in delivery services. Two out of six orders I have placed, for some time now, gets either lost, misdelivered, or just overlooked.

Amazon is a VERY sorry Co.

Ordered a Sony tv which arrived today and when the guys unpacked it, it was cracked and bowed. They took it with them but the order has not updated so now I sit without a TV. Amazon says there is nothing they can do because their computer won't allow them to order a replacement or refund my money until tomorrow since the tracking has not updated. They said they will order me a "free replacement" tomorrow. Uhm it's not free, I paid for a tv that I do not have!! They will not refund me either so I can buy a tv for tonight. I will be without a tv for days now. Meanwhile my bank account has been debited for $1932 and I have NO TV!! Amazon could care less about their customers!! I will use Best Buy from now on!!! Lesson learned. Do not use Amazon for any important purchases!!

I had ordered a kid's easel on August 21st to be delivered on Friday 25th by 1:30pm. The delivery truck arrived, I saw the driver searching his truck with a flashlight in his hand and then left after a while. I contacted Amazon twice later that day and was told that unfortunately my package was not on the delivery truck and they will deliver the next day which is a Saturday. Well, on Saturday morning I contacted Amazon again since the delivery update in my Amazon Prime account showed delivery on Monday 28th. The customer service representative assured me that he will update the delivery instructions and my item will get delivered on Saturday. Well, delivery never happened and that makes my Amazon Prime membership useless. Customer Service just brushes you off and makes false promises. I am going to cancel my membership.

I shop on Amazon a lot and spends thousands of dollars. Now Amazon is so desperate to have anyone sell on their site including scammers. Now my purchases comes from China with bad qualities and impossible returns even some fulfill by Amazon itself. They will charge for shipping even as a Prime customer, they refuse for customers to leave honest reviews because they rather protect their scam artist sellers. After having so many bad experience with this company. I hope the government shut it down. Everything that you purchase now will say you cannot leave a honest review because it's not verified purchase when they clearly charge your acct. And seems like nobody wants to take responsibility for a POS corporation.

Two problems: paper bag shipping containers; subscription items. Three things auto-shipped from subscriptions: hair dye, vitamin C, antacid. Paper bag shipping container. Shipped from local Amazon warehouse in Amazon truck. When I opened the "bag", it was clear. The hair dye which comes in a tube, had been stepped on or dropped from great height and burst open through the box and all through the bag and other items.

Be careful buying anything cpu or anything expensive off Amazon. I ordered 9 7950x3d off Amazon and got a kid's book. Contacted agent and he instructed me to return and reorder again which I did and got another book. Contacted them and they ordered me a the cpu this time and told me to return the second book. Third order came in as the cpu but still haven't received my refund for the first order and just received a email about returning the second cpu or I'll be charged full price. I wish I would of just ordered from Best Buy. Smh. Just received another email about suspicious activity on my account and I had to submit a photo ID. Luckily I have home cameras and captured everything on video if I eventually have to take them to court.

Please be careful with Amazon and their MacBooks. I purchased a MacBook from them that was just opened by the person recently. The MacBook would only turn on when connected to the charger. We took the MacBook to Apple and they explained to us that the serial number on the MacBook had previously been registered and that the MacBook was out of warranty. They also indicated that the MacBook was refurbished and not brand new as indicated on Amazon's website.

Definitely buy from Amazon.com! You cannot go wrong! I wanted an AirFryer. I searched 100 or more stores online and walk in stores. I compared many of those stores to Amazon for pricing! Bingo “Amazon” You did it again!

I ordered a toy for my son, who is autistic. This is relevant as he expected it to come overnight and was very excited. It didn't come. I figured out how to contact customer service, which is a pain in and of itself. I complained that it didn't come, but they say they "escalated" it and it will arrive tomorrow by 8:00AM. All day my son is upset. All day he is waiting for the package. Anytime a package comes he gets excited and then is in tears.

Amazon has gotten so big that they feel they can downgrade their customer service and customers won't mind. Now instead of offering their customers a printed label, they are requiring people to return items for them to a UPS store, etc. When an item is damaged, the customer should not have to go out of their way to return the item. A label should be able to be printed so the item can be picked up by UPS.

July 21st 2023. Ordered items online from Amazon. Have a account. Website software is from the dark ages. Tried to edit my former address. Amazon ship my order to the old address and bill me at my new address. Contact Amazon customer service support. Third world people working and horrible English. Tried to contact seller for help. "We have your money. Deal with Amazon." Contact USPS and FedEx to no help. As of July 31,2023 still trying to have the items delivered. I will never deal with Amazon again. Walmart is another multi corporation that needs to bring customer service support back to America. Mastercard is going to investigate. Have to wait till whenever. Need a drink. Double. One witch said to Dorothy in the wizard of Oz quote what a world. Done forever.

I ordered Jaorty Crossbody Wallet for Google Pixel 7 Case with Adjustable Lanyard Strap, but they shipped without 1" lanyard strap. I reported as soon as I received it to Amazon but they asked me to return it in order to send a complete set instead of sending me a missing strap. What a joke. Good luck with that type of business practices Amazon. Goodbye.

I tried to order for a charity. Bec my phone number changed I was told to contact an 800 #. I haven't ordered since 2021. I was told I have to open a new account and Bec my phone number changed. I asked about my $43.10 credit. The man tells me it will be put back on my cc. I tell him I no longer have that card. So I lose my credit and can't use my account all bec my phone number changed. Changing a phone number is not uncommon. I knew my email address, password, user name, everything he asked. This is ridiculous and I don't make a lot of money so I'm out my credit and the dog rescue I wanted to buy something for loses as well. This is ridiculous bec there are other ways to verify it was me.

At 5.30 pm, I see now the driver is in Simi Valley, CA at an Amazon center location, 30 miles away from my house. I phone the customer service, who literally just says what I can read on my screen…. So not useful at all.

I was a prime member to Amazon for years. I ordered almost everything off of Amazon. After years of ordering and thousands of dollars spent, I no longer support Amazon. My first negative experience was an order I place and never received. Contacted customer service and requested a refund, as I needed the item for a party. It didn't arrive and a replacement wouldn't get to me in time. They said they would open up a claim. I was annoyed to not receive my refund right away but continued ordering as usual, thinking this was a one time issue. Made another few orders and UPS had me sign for one of the boxes. The box contained an item I didn't order. Confused, I went to my orders and realized an item I did order, said it was delivered and I had not received it. That tracking matched the box of the item I did not order.

Using overseas personnel is not good, they don't know how to be FLEXIBLE (by the rule only)! Just reported that one item arrived broken, they said the RULE said has to be reported the following day. I have to call back???

I have to drive 30-miles round-trip in order to return an item for "free"; Amazon has been efficient over the past years (I've been with them almost since the beginning), but I've started receiving different items from what I ordered (usually a self-help book of some sort...I'm starting to wonder about them, or perhaps they're trying to tell me something...). Most recent gaff is that they keep sending me updates on the delivery date on an order I received weeks ago. They repeat it for the same order, so I'm guessing they'll keep updating "delivery" forever. Still, have to check to make sure it's the one I already received. Contacted customer service bot (or maybe it's a real person, hard to know) each time, but I'm still getting the emails. Ordering from different company whenever possible for past few months; Wal-Mart may cost a few cents more, but they haven't goofed up yet...fingers crossed.

The first Economic Impact Payment Check was stolen from my Zelle; by two emloyees employed by Amazon. They appeared on my screen and said they were going to help me get a refund from Amazon. Unaware of what they were doing, until I saw my money in my checking account no longer appeared in my checking account. I have proof that this actually did happened. Will submit proof from my bank, upon request from you.

Missing package- website instructions say wait 24-48 hrs. It has now been 72 hrs since item was “out for delivery.” Called customer service- representatives accent, so heavy I could not understand a single word he was saying, even after having him repeat multiple times. Finally got the idea that I had to wait another 24 hours which doesn’t match up with what their website indicates and makes no sense- if the item was out for delivery, it sure doesn’t take 3 days to get to my home-I have certainly received deliveries here before and have verified that all of my information is correct. I did give two stars only because the representative called me back after I hung up in frustration.

I ordered a very expensive item, sold directly from Amazon, and the wrong item was delivered. I was given no options except to return the item, order a new one, and wait 6 weeks for my money to be refunded. It's unacceptable for me to pay for Amazon's error. I should not be out a significant sum of money for 6 weeks because of Amazon's error. They made absolutely no attempt to resolve the situation in a timely manner or make up for the additional frustration, wait, and cost that they added.

It's funny how my daughter can get an order to her house in two days and I live 50 miles from her and if I order the exact same thing it takes over a week to get to me and I am a Prime member. The thing is I complained to customer service and when I was getting my orders in two days they suddenly went to taking a week. Amazon has no problems still charging me for my membership even though they refuse to fulfill their end of the agreement. That is nothing more than stealing. Amazon has joined in with the rest of these big companies and could care less about customer service. So what if a customer stops shopping, they will never notice.

Recently ordered a desk, desk arrived desktop broken, send immediately back, was instructed by Amazon Seller that UPS would pick up with return label. I assumed that my credit card would be reimbursed, just found out, they did a reimbursement as a gift card. I did not sign for that, I did not asked for that. This was done to keep shopping on AMAZON, which I had no intention to do. They are forcing you this way to spend your money on their website instead of getting reimbursed on the original payment method. What a crock and scam, I would give them a minus 5 rating if I could.

My packages was placed on a nest of baby bats outside my home. The driver was being funny and put them on top. Bats Carries disease and it’s a safety hazard to go around them. Amazon refuses to refund my money unless I go over there and retrieve them and send back.; not taking the risk!!!I Want my refund or replacement cause when the city come everything going to be cleaned up including the package.

Amazon has the worse deceptive business practices and their customer service reps don’t listen to their customers. I placed an order 7/18/23 that guaranteed delivery next day. When I saw it hadn’t been shipped by the guaranteed delivery date, I requested cancellation. I contacted their customer service department and was told item couldn’t be cancelled. Amazon claimed my debit card would not be charged unless item was shipped which was not true. My card got charged immediately after purchase.

I ordered some clothing and selected a certain card in the payment method section. Amazon did not use the card I gave them permission to use. Instead they entered my bank account without my permission and placed a pre auth for the items. This unauthorized charge caused me to overdraft and get a 30 dollar overdraft charge. I went into my account and removed access to my bank account and canceled the items that had not yet shipped.

Amazon.com has no fraud department. I found a seller making millions off amazon thru scams. Calling amazon customer service and alerting them of this does nothing. Here is the seller's link I found https://www.amazon.com/s?me=A2FR55JIX9GH0K&marketplaceID=ATVPDKIKX0DER. What you see and what you get are 2 different things. Buyers Beware!!!

Amazon’s website provides a wrong phone number for customer service. 1.800.280.4331 gets you a computer automated message for a medical device. This is targeted at people with senior dementia. If you press any number, you are given to a “medical emergency” representative-which is actually just a computer automated voice that repeats the same message again and again. If you try to speak, the recording just repeats.

I've purchased from Amazon for yrs Including over $200 in books and my account suddenly disappears along with all them Kindle purchases and they say there is nothing they can do... bull. I have receipts for the purchases. I have pics of some of the books. Refund my money or repopulate my books..

On Tuesday, during this year's Prime Days, because my phone is getting ready to die, I ordered a Samsung S23 + along with a phone case, both of which were supposed to arrive the next day, Wednesday, by 10:00 pm. The case arrived on time, but the phone was not shipped according to the website when I checked at 10:00 PM on Wednesday. The next two days, I contacted Customer Service multiple times to find out what the delay was, but after multiple excuses; such as there was a glitch at the fulfillment facility, the order was not processed correctly, the phone was out of stock, and finally the phone was "stuck" in delivery; apologies for the delay, non kept promises from Supervisors that they would expedite the ticket so I would receive the phone within in 12 and then 48 hours, the last being a Saturday delivery date, I checked online this morning only to see that the phone would now be arriving on Monday, six days after the original delivery date.

The purchases on Amazon.com are fine most of the time, but when you have issue with the item received especially large and heavy items: Printer or AC unit, avoid them because their packaging is non existent. I purchased Window AC unit few years ago and it took 40 days to arrive and the box was wet and the AC was smashed up. After numerous email Amazon agree to refund the purchase but they retaliate to block my review on Amazon purchases.

On 6/19/203/23, was issued a refund from Amazon for $26.94. It never came into my account, Amazon says 35 times that it's in my account. In ten days. Called my bank 13 times, bank has no record of refund. Amazon gives me transaction id #, bank says transaction #id # for Rite Aid transaction a year ago. Yet Amazon refuses to contact bank to solve problem. As bank will not contact Amazon, to resolve issue, so issue will never be resolved. And I want to know what's going on with this, cause it's has to do with my account.in this world, if funny things going on with account, you better get to bottom of it, or worse things may happen.

For a company that ships millions of packages, the service is fairly decent. But if a problem arises, Do not expect a decent resolution. Good luck trying to reach Customer Service. The ability to contact them is buried in their website. Then you have to fight through their automated bot before finally getting a live representative.

Order placed was shipped early, but then it sits an hour from my home, for 4 days. No attempt to deliver. Amazon has no excuse, forces wait time for refund. Go online and find your seller, don't use Amazon.

I have been ordering on Amazon for 20 yrs. It has dramatically declined. They send things I DID NOT order, they send things that are broken, they can not "authenticate" my acct so they conveniently can't refund these broken items. They refuse to let me review bad items, it's a very bad company at this time. They will keep you on phone for hours and do nothing, it's always: "We can't help you" when their company is at fault. Shame on Amazon, you are losing a loyal 20 yr customer who has spent tens of thousands of dollars. Corporate Amazon is foolish and abusive to customers. BEWARE.

Ordered and had issues and called the 29 of June and said package would be delivered on 29. No package. Called again 4 days straight and no delivery and keeps saying wait 48 hrs and supervisor said he couldn’t refund my money or give a date for product needed for my job. Jawaad was supervisor. Have been transferred 4 days. Hung up on and no product.

I ordered a Hoover carpet cleaner - the payment was declined - I got several emails saying it was declined assuming everytime the company reRan the charge - It went thru at 4 am... I had already updated my payment to a different card. BOTH were charged - yet it shows 2 orders... I ONLY ORDERED IT ONE TIME and had to update my payment method - both cards were charged and Two hoover $100 carpet cleaners were sent to me... They say NO RETURN - and if I car to return the extra one it will be for NO REFUND....

Nice and great platform is Amazon. I really appreciate and that was so wonderful. Time conscious and very fast. Team great. And professional. Who knows they were gonna be so fast like that. I enjoyed my experience.

Amazon is one of the worst companies I've ever dealt with, if there was a half star that's what I'd give them. They've gotten way too big, and have forgotten what got them to where they are today...customer service!! We were being scammed by someone claiming to be the Geek Squad. The scammers were having gift cards delivered to our home, to be picked up by someone.

They're offshore. Call center has customer service reps who behave like robots. They are scripted beyond repair and dealing with them is miserable. I had an issue that was escalated and spoke with three different supervisors who were even scripted. It was ridiculous and I got nowhere.

Orders arrive on time. Returns are no problem. You can find probably find anything you are looking for on Amazon.com. I have dealt with them for many, many years and have ordered hundreds of products. They have made only one mistake and it was rectified promptly.

I bought men's gold led watch June 21, never delivered, was supposed to arrived around 4 to 8 am in the morning, never came. Told me out of stock instead of texting me that they had on running late. 2 days has pass still nothing, had to cancel the order. I pay as a Prime member every month just to get treated as a guess. I don't watch prime or nothing so what do I need you for if not products. Y'all lost service. I rather order from the companies itself than give y'all another dollar.

I had purchased several items but was disappointed and dissatisfied with the product functionality that was advertised. After several complaints to Amazon to have them pick up the item, they finally did, but after waiting more than a couple of weeks to see my credit, it never appeared. So when speaking with Amazon customer service again about the status of the return, I was informed it finally was received and would be credited back to me once it was checked after a week.

They charged me for an item that I never buy and draft my money for my account. I dispute the charge to my bank and they never paid them back, I never received the packet that they said they send me and they don't want to give the proof where they said I bought. They just steal my money.

I placed an order on April 17, 2023 A black ink Brother. The item was never received. The chat person resolved the issued with a refund. I got a charge back yesterday for an item that was never shipped. Tried contacting them is a complete waste since they transfer the call to a department that will never pick up. Another order for Fiji water was placed on June 13, 2023. The items are lost and were never received. We called one time to cancel and it was not. I called again to cancel and they refund me for only one box. Still waiting to get back for the other 3 boxes never received. This company is going down in the hill.

Amazon sent me an empty bag with no item in it. When I called them all they could do is just send a replacement and is making me waiting 2 more days. This is why I stopped using them for so long. Smh..

I have ordered a lot of things from Amazon. I have to say they are the biggest liars in the online shopping arena. I order things that say it will arrive next day and have waited months to get things and some have never arrived. Customer service is a joke with this company. I had an order I was waiting for and I checked my account, it said it was delivered. I went outside and looked around to find absolutely nothing there.

Worst payment app ever - Do not have updates on pending transactions. Do not have access to customer service. Could not even add a review via mobile. Worst experience ever - I have not see any payment app like this.

Amazon estimated delivery date was today, June 8. I live in Willingboro, NJ and my package has been in Willingboro, NJ since 6 am this morning and it is still in transit. I have been having issues with Amazon not delivering packages on time or not at all that I have to get a refund back. One time I had to run to the stores to find something quick because Amazon couldn’t deliver on time, package running late. Now my package that is in the same city and state where I live (estimated delivery date is June 13). I am going on a trip this weekend and once again, I won’t get my package on time. This can be frustrating especially if this has happened to me several times already. If you want a package a specific date, don’t trust Amazon to deliver it on time.

I have never had an issue with ordering from Amazon until today. I was at checkout and submitted pay and then Amazon sent a request to my husband's card on file to process payment. My husband gave me the code they sent while he was at work... I put in the code as requested and get denied so I was unable to purchase our items. I had to go through hours of nonsense to actually make our purchase on a card that has been on my Amazon account for years. Terrible... will be using eBay if this isn't fixed.

I cannot count how many times they've offered next day delivery and every time I've ordered within the time frame and with a purchase amount to meet the "requirements" and not once has any of it been delivered next day. Not once. Do not fall for it. And it appears some of their drivers are either illiterate or just lazy or both. I order all the time from Amazon because it is convenient but Temu offers much better deals and even though the shipping takes longer, they don't lie about that and you get a credit if it's late. Watch your back Amazon.

I received a $25 Amazon gift card from a third company for doing a over the phone survey. I decided to use the Amazon gift card and purchase a another gift card via Amazon. After I completed my purchase I got an email stating that my account had been on hold due to fraudulents purchase activity. It asked for information about the payment method I use which was a gift card and the only thing that I have is the email in which I received a gift card which shows the company that sent me the gift card and all that information in the complete email. I sent that to them and I get an email stating that that information did not suffice.

Updated on 06/03/2023: So I have been requesting my refund from Amazon since May 5. I’ve called about 10 times at this point and every time I’m told my refund is being processed again and they will make sure to contact a supervisor and my money will be back in my account. Well it’s June 3. I called again today. No money still. Now it’s another 7-10 business days my money will be in my acct so I’m guessing in 7-10 days I will be calling again to see why my money hasn’t been returned. And I can’t forget to mention when I called today the First Lady who answered my call was rude and soon as I asked to speak to a supervisor she hung up on me and locked my acct. So when I called back the gentleman who answered unlocked my acct. and said there was no reason for her to lock my acct and that he would note it to the supervisor.

I returned a defective $14 item to Amazon by dropping off at Kohls and a refund was issued. Then almost 2 months later, I get a charge back for the item claiming it was not returned!! They never even asked for proof of mailing or drop off first, just charged it automatically back and then said we will "reverse it" again once proof is sent. What a HORRIBLE policy and caused more work for our bookkeeper as we are a business and every charge and transaction has to be recorded on books. Amazon sucks in customer service! Your policy should be to ASK FIRST and not just make assumptions or charge customers

I bought a KitchenAid stand mixer back in April of this year (2023) along with a Flex Edge Beater (separate item, doesn't come with the mixer's basic package). Cost $450, noticed a week later the price dropped to $340. I had to return the first mixer and buy the second one to get the price difference. I took the first mixer to UPS on May 7th, 2023 with QR code that was emailed to me, UPS employee scanned the code and took my package with the mixer (just the mixer inside) I wanted to return. I got an email on May 14th that Amazon received the Flex Edge Beater (not the mixer) and refunded me for the beater (~$32).

I bought a desk from Furmax a Amazon vendor in Dec 2022. It was returned to Furmax with guidance from Amazon Associate in Jan 2023. I received the refund for the desk but not the shipping cost. I was told by the Amazon associate Khim to send the item back to Furmax and pay the shipping, Send a copy of the receipt to Amazon and they would refund the cost. So I did what I was told to do on 1/19/2023. After many calls to Amazon along with many emails I was not refunded the shipping of $139.45. I had to go to the Better Business Bureau on 4/27/2023. I gave Amazon more than enough time to make things right as per what they told me to do. Thanks to the BBB I received my refund on 5/15/2023. It took four months for them to do what they said they were going to do in January 2023.

Ever ordered a product from Amazon that said it would be ready (and delivered) next day? Ever had that NOT HAPPEN as advertised? I am getting quite sick of it actually, as are many of you. Now, their new method is "item needs approval." Let me explain how it works - They throw a teaser out to see how many people will click the bait, then only send a few out (predictive ordering) - then they notify everyone else there has been a "modification" to the shipping times - which effects delivery (in the middle of the night, so you don't get it right away).

I bought an expensive vase. The packaging and shipping were completed with care and expertise. I was concerned about receiving it without it being damaged but I extremely pleased. It gave me more confidence to order anything from Amazon.

Amazon prime movies are Great. No issues. However years back prior to Covid, when we ordered something on Amazon and it was under a prime product we would receive it within 2-3 days, and no shipping charge, Nice. We live in Northern Az. and I understand we are not Next to a Large city. Every issue was Blamed on Covid, well Covid is done, are average delivery time with Prime is 5-10 days. I have order things not on Amazon and it gets here just as fast if not Faster. So if you watch a lot of TV maybe prime is for you, yet if you would like the product you order faster you may go elsewhere. Ron

I have been ordering of Amazon for a decade. I have discovered recently that any supplements you buy cannot be returned for any reason. My advice is go directly to the supplier or manufacturer. You may find the cost lower and a return policy if not satisfied with the product.

Ordering online is supposed to facilitate people's lives, NOT turning into an ordeal! Once upon a time, Amazon used to do a decent job, packing, shipping and delivering, I even ordered pieces of furniture from Amazon. Those times are long gone, and now, ordering from Amazon has become an ordeal. When you receive an Amazon box, full of dish liquid, that not only leaked on all the items in the box, but also on your apartment floor, and you waste half an hour trying to make Amazon outsourced chat people understand the situation, to no avail, you can't be happy. Especially when it's NOT a first! Sure I finally found someone able to correct the situation...a day later, and I do appreciate the refund, but Amazon, how about going back to doing a decent job like you used to, 3 years ago, so you don't have to lose money in refunds, and customers don't have to flee Amazon, please?

Amazon charges you for two-day delivery and monthly membership and it takes a week for your products. Total unfair to customers. Million time $15 a month is a lot of money. Total dissatisfaction. I cancel my membership.