Amazon.com Reviews

I am disabled, they said they would pick up a big heavy electric mop for me that I ordered and didnt work. They said twice it would be collected and it wasnt, and then said they wouldn't, they hadn't even come to collect it, and I had hours of messages back and forth trying to sort this out. I've cancelled my prime and my account, they don't deserve my money.

Another greedy multinational finding ways to increase their bottom line. I was charged Prime membership WITHOUT my authorization on my credit card. When I called them instead of cancelling it they told me that I would have to do it. I wonder how much more money Bezos needs!!!!

I have ordered trimmer from Amazon with advanced payment but material not delivered to me. And it’s shown as delivered. I made compliant with Amazon team but they ignored and talked with rudely. Amazon not taken seriously customer's problem. I think they have enough customers hence not they don’t care about customer's complaint. Do not trust with Amazon. It’s completely fraud company.

The customer service was better long ago. Now you have to repeat yourself over and over just for them to say they can’t help. Then say they’ll prevent it from happening in the future, which it does. Garbage.

Purchased patio furniture from Amazon. Not knowing it was a 3rd party seller. Ordered it on August 16 2020. Only received 1 box of 3. August 29 2020. Have not received the other boxes. Contacted Amazon customer service about the problem. They suggested A to Z claim. Which I did. Amazon has still not corrected to issue. I am still out over $777.00. That is what they say the A to Z claim is for is to receive full refunds from their 3rd party seller. That's a flat out lie. They keep saying it's still under review. For 2 months now and there is no way of contacting them. Their excuse is that it will penalize their 3rd party seller which they refuse to do. But yet I'm the one that is penalize. I'm the one out the money. I will be take my shopping to Walmart. Same online shopping just as cheap and free shipping with no subscription. Better customer service. Amazon won't even let you post a review about their 3rd party seller. Buyers Beware.

I placed my 1st order today, cause I heard they deliver free & let you spend food stamps. Literally everything in my cart was food. The only item "Not eligible" was yogurt, which is most definitely eligible & would be at any store. Even still everything else should have been charged to EBT card, but it was all fraudulently charged to my debit card. I will dispute charges at my bank & shop elsewhere since customer service did nothing.

Amazon provides little to nothing other than free shipping for its Prime members. Let's start with Amazon TV, anything really worth watching is going to cost you a rental fee. The rest of the movies are "D" rated. Everyone brags about same day shipping or next day shipping. In fact unless you live in a big city you wont get same day or even next day. I have had Prime for 6 years now and only 40% of the time do my packages show up when they are supposed to and never same day. I have paid extra for next day shipping and it actually took longer because the shipper didn't actually ship package for 3 days. Since they did ship next day (3 days after the fact) Amazon does nothing about it.

You will not be protected.

I ordered four water geyser and received only three and when I raise complaint against it Amazon customer support team assured me to give a resolution in 5 days and after 5 days when I received a call from amazon he said, "We have completed our inspection and found that we have sent you the 4 geyser." That's it (this is the only resolution I got). ORDER # **.

Recently I bought a laptop off of Amazon availing their exchange offer for an older laptop. The exchange form asks for the laptop's manufacturer, model, CPU information, and an attestation that the laptop is in normal working condition. On the day of delivery, the exchange is rejected by the delivery agent stating that the laptop is damaged. On inquiring further, he does not have a technically satisfactory answer on the nature of the damage as the laptop is working perfectly fine. Amazon didn't send a qualified agent who can verify the device's condition and rejected delivery with no answer whatsoever. So beware, do not use Amazon's exchange offer. They do not have qualified personnel to inspect devices and will reject delivery using any excuse at all.

I don't know what is going on with Amazon. In the past month, I have had three returns where I NEVER GOT A REFUND!!! I noticed it on one inexpensive item. Just by accident. Then I started looking at the other two, and surprise! Zero refunds, and one item was almost $200! I had to call on these, waste my time, and now I really wonder how many other times this happened, and to how many other suckers? Fraud and bad bad business.

The Chase card I hold is the Amazon Visa Card. The cash benefit provides money credit back on everything I purchase. It has provided a great benefit.

I love Amazon because they easily let you return, whether for size or you just are not happy with sneakers.. I have bought Reebok and Nike and never had an issue!

Since then I have dealt with Amazon many times and have had no issue with returns of handling problems. Prices are very good and find it saves me a lot of time shopping. The free next day shipping has changed so don't count on that. Also can't trust all the customer reviews, some can be phony setup by the merchant so do more investigating when looking to buy. Just keep in mind when buying check to see if there are any up coming sales/deals.

Amazon don't have a right to delete an honest reviews. It's illegal to ban honest reviews, that was said by, Federal Trade Commission. My reviews don't have bad words or be graphical and it just an honest decent review, nothing so bad about it.

I have a business (Beverly Hills) and I have a home (Los Angeles). Simple so far, yes. I want to order from Prime Whole Foods delivery and have the order delivered to my home address (Los Angeles). But going through the sequence of steps to do this, even when starting out with specifying the correct delivery address, the app is selecting the foods from the wrong Whole Foods store (Beverly Hills) which is typically understocked, and then sending this highly substituted order to my office address (Beverly Hills) instead of to my home.

I ordered "Noise NoiseFit Evolve Full Touch Control Smart Watch with AMOLED Display" and received the box of weight 180g, I claim that empty box which I have is of 160g after removing Amazon cover and Watch weight should be 40g and charger weight should be 60g, so total weight of box with watch should be around 280. Now amazon is claiming I received 180g from seller and delivered same in packed condition. Amazon is not taking responsibility to check that weight delivered if of empty box and not of box with watch.

Amazon-pr@amazon.com-this is the email that you can reach out to, if you need to submit a complaint even though all of the agents that I spoke to told me that there is no such thing. My Account was locked 15 days ago. I went through the process of submitting the paperwork that Amazon asked for and even called the customer service desk on Monday 8/3/20. The agent that helped me explained the situation and submitted a “form”. Once the form was submitted I was told that an account specialist would reach out within 24 hours. I waited the 24 hours and got no call or email from the account specialist. For the most part that is the game that I’ve been playing the last four days. I call an agent and they submit a “form” then they tell me to wait 24 hours. I called yesterday and the agent that I spoke to now tells me that I have to wait until Monday before I might hear something back from the specialist.

I used to trust Amazon, but lately their customer service has gone WAY downhill. I'm afraid to purchase shoes from them, because if they don't fit right they're too much of a hassle to try and replace.

I love Amazon, and I shop with them all the time. But unfortunately I will no longer be spending my money with them after today. I was driving to work this morning when one of their “great and devoted” drivers As they say was going 70mph on a 45. I needed to get over in order to turn and she nearly slammed into me even though she was supposedly turning too? She then proceeded to cuss at me, and opened her car door and threatened to fight me even though I am well over 5 months pregnant. So even though other employees may not be as rude as this women, I no longer feel comfortable putting my hard earned money into the company that’s paying someone like that.

I have an Amazon Prime membership. Shipping is always free and returns for shoes are usually free too. If I buy shoes and they don't seem right or don't fit, I send them back with a postpaid label.

I have had an Amazon account for years!! It sure would be nice and beneficial to know exactly which review(s) are supposed to be so "unusual", and that are supposed to be the problem! I haven't even written any reviews for a month, probably more. I can't even remember the last time I wrote a review or for which products. All reviews have to go through an approval process by Amazon before they are even posted "live" on Amazon, so why weren't any of these "suspicious" &/or "unusual" reviews "red flagged" and "kicked back" during this initial approval process? To me, this entire supposedly suspicious and unusual review blocking of my account seems very suspicious to me. After years of buying and leaving reviews, with zero problems on Amazon....then BOOM, suddenly, I'm just blocked, no explanation, Amazon doesn't even bother to notify me about any of this.

I’ve been a customer of Amazon.com since its inception. I LOVE the fact that you can go to one site and get almost anything, from groceries to books, to obscure items that are hard to find. I’ll continue to be a customer so long as the competitors are more limited, BUT I do find myself spending more money at competing sites these days. It’s becoming more and more clear that Amazon is more concerned about the bottom line these days than the customers. Let me share a few examples:

I love going into shoe stores finding the perfect fit and ordering them online. I like never put on shoes that fit. This is my favorite way of doing it because I can use Amazon Prime & get it in 2 days.

I always find exactly what I need at Amazon. I really don't have to shop around and for me, time is of the essence. I have a busy schedule and Amazon is perfect. I always find the perfect shoes.

I ended up that I could no longer wear heels about 2 years ago so I went to Amazon and purchased Sketchers. The best part is that I could return what did not fit me. I have now purchased other shoes.

Overall I am happy with my Amazon Prime account. It's quick, easy to order online and the tracking of orders and ease of returning an item are nice features. However, trying to have my item shipped to an Amazon Jelly Bean locker is difficult if not impossible. I want my order shipped this way to prevent "porch pirates" from getting away with my package. When I wrote a review on the product I ordered, I gave them a 5 star rating, but mentioned in the review that I was not happy with the Amazon Shipping Dept. and they refused to publish it. Apparently they do not want any disparaging remarks made about their company. That defeats the whole purpose of a review. There is no credibility in a review where anything negative is filtered out. I spent about 2 hours looking for a way to contact them by phone or email to get my problem resolved, but to no avail. Thus, I am going outside of Amazon's control and submitting a review via Consumer Affairs.

Smashed DVDs and CDs. Torn, warped books. Clothes that has obviously been worn before. Paying extra for SET TIME delivery and items not showing up. Drivers who do not follow instructions. Where do I start? I pay for Prime. Delivery ends up taking longer and longer each order... Why do I pay for Prime? Drivers just throw packages on porch as far away from your door as possible. The prices keep going up and down throughout the day on every item in my cart. Amazon will not allow you to review their horrible packaging (which is basically just throw an item in a flimsy envelope) and actively tries to squelch bad product reviews.

I have bought products that needed to be returned to Amazon. When I received a text message that I received my refund it wasn't showing up in my account. I call customer service at Amazon and the guy said I already used my refund on September 12th. I said no, that was from a earlier refund. I asked him to explain to me how could I have used 'this refund' on September 12th when I in fact didn't even request this refund until September 16th and then I returned the item on September 18th? Then, within a few hours I got a text saying I was refunded, but the credit never made it into my account so I can use it. I waited a day or two then I called amazon. This prompted me to look back on other items I was supposed to be credited and there are others that were refunded together and once again missed so as not to be credited to my account. Is this stealing from the customer??

I have used Amazon off and on for a couple of years. This last year I paid for Prime. BIG MISTAKE. All of a sudden my delivery times were lengthened. Items I had viewed earlier in the day were MORE expensive in the afternoon. Items I had previously bought were MORE expensive then what I had bought earlier in the week. And then you receive orders from China (seeds) of which you take to your local County Agriculture Office. Well you get the picture.

We purchase a fair amount from Amazon and are finding it more and more difficult to do otherwise. I purchased three pairs of short which arrived quickly and were not right. The Amazon website directed me to Kohl's for the return and a text was received later that day advising the return had been processed. More than 2 weeks had elapsed with no credit appearing on the credit card used for the purchase, so I called customer service. It turns out that returns aren't credited to the card used, but to an Amazon gift card. Subsequently, I asked to have the gift card balance transferred to the credit card on file and used for the purchase.

Edwin, at Amazon, got smart with me when I asked for an explanation as to why Amazon would demand my drivers license number, which is a great of privacy. This youngster is supposed to be a supervisor. My question was NEVER answered and now I'm submitting a review about the pathetic way Amazon takes care of their customers.

I'm very disappointed in their shipping, I pay for Prime, and expect to receive what I pay for, I can accept 3 days. Why is that EBAY can get 4 huge truck tire to my door in 3 days, but Amazon can't send an eye bolt in 30 days? Or Secondipity can't send a huge miter saw in 2 days to my door, but Amazon can't get a pair of crocs to me in less than 30 days? Yeah, Covid19 is flaming, but it hasn't slowed anyone else down! Order lost, order delayed, missed multiple shipping dates, package delivered, not received, it's ridiculous, there is no excuse, they should have had a contingency plan in place for such events.. Period! I'm going back to EBAY, they have everything Amazon has, and most time cheaper.

Fed up with Amazon late shipments. Been off and on with good to crappy service for over 2 years. This time around packages are just sitting in warehouse, but indicate as lost. 1 of 17 arrived 2 weeks later. All others are still 'lost'. The issue is they do not re route packages when road closures or other hazards exist, they just keep them in warehouse, and dont report updates on them. There is mystery into why the systems indicate a package is lost, when it is just being held in a warehouse. Amazon does not reroute packages when they are in a flood, or storm or a fire. They just will have them sit. No indication of effort to reroute.

When I received the case I still can see previous shipping label on the box, someone return it, then Amazon resell again. Buyer beware, Amazon sale used Cougar Gemini X case as new, I tried to leave review on Amazon, but could not posted, buyer beware.

I will start by saying we love Amazon overall and we bought over 60,000 last year. Typically we like them because they are fast, dependable and we hate to shop but lately since COVID the orders get slower and slower and we have an enormous Amazon warehouse in my backyard. Here is an example. I bought a floor polisher on September 14th and it said free delivery by September 17th. OK, three days, we pay for two days but I can live with three days. Then I just look and now it says that it will arrive on September 23rd and then if you look at the product again it says it will be delivered by September 20th!! REALLY, WHAT AM I PAYING FOR???? I thought we paid to get two day shipping. Blame it on COVID, SURE, UPS still has two day delivery!!!

Amazon, after not replying via email nor their 3rd party vendor by email who I bought a desktop computer through, finally took my phone call. I purchased a desktop which did not work right; it was very slow almost at all times. I asked for a refund and vendor provided me what I paid less $340 with no apparent reason explained... even though what they shipped me is exactly what I shipped back to them. Now, a month later, Amazon after finally taking my phone call, is investigating and has advised it will take at least another two weeks or perhaps more to provide me an update. Why would they take a $340 amount out of what I paid when I returned everything to vendor, you've got me. Nothing EVER advised to me about the reason.

Ive been shopping on Amazon.com for quite awhile. Since the pandemic covid19 I can't help but notice that Amazon.com is allowing people selling on Amazon.com to price gouge in many categories. Boraxo hand soap $8 to $40. Shame on you amazon.com.

Be careful. Amazon is charging on the customers cards fraudulently. I called them to complain and then I found out that the reason the customer cannot see the charges is because they hide them on the archive section. They are also posting 5 star false reviews on their product using the customers' names. It's a big scheme. Check your bank and credit statements! Also check orders under the archive section. I believe that many customers are going to find fraudulent charges.

Amazon automatically sets delivery via Prime, yet nowhere do they ask if a customer wants Prime. It is not clear when making orders they will start charging whatever card used for a purchase for a Prime account. I'm sick of having to go to banks and credit cards saying the account charges were not authorized and not getting the money back because they claim the charges were authorized. THEY WERE NOT!!! I'm not a fan of Amazon and this is another example of how they take advantage of people.

Want an account with Amazon? Easy! Blink your eyes three times, flash them a credit card--and--Voila! You are IN! Want to cancel your Amazon account? Easier said than done. There is a TWELVE STEP process you have to go through to cancel an account. And, if you make the teeniest, tiny mistake during that process, you have to start all over. Plus, once you make contact with Amazon via phone, chat or email (one of which you must do), and if, for some reason you are disconnected, you have to start the 12 step process all over again!

This amount I have disputed over the months of items not received, not sent, or sent back. They want me to pay them back. I filed a dispute with my bank and they want my credit card info in an unsecure email, calls are coming in spam stating I sold gift cards???? What is happening to this account, I am locked out of my account and no help from Amazon Customer Service.

I placed an order, Amazon provided the wrong tracking number, or the seller provided the wrong tracking number to them. It was delivered to another state, and I know it was not my item because it was described by USPS as a small packet item delivered to mailbox, my item was a treadmill which would not be a small packet that could be delivered in a mailbox. I tried contacting the seller and with no success. I looked for a way to contact Amazon to tell them that contrary to showing the item was delivered, it was not delivered and that I was getting no satisfaction from the seller, I looked everywhere on Amazon, there is NO customer service to contact for such issues - nothing at all. I finally had to contact the bank to dispute the charge because there was no way for me to get any assistance from Amazon.

I was paid with Amazon Payment for developing an online course. I used it for a couple online orders but still had money left. The next several orders I marked to use it, but they didn't use it and billed the entire amount to my CC. I got an email that I needed to link my bank account in order to transfer the money to my bank account or use it for payment on orders. With much difficulty I got my bank account link and they said I could now transfer money or use it for orders. When I went to their website they said it couldn't be transferred to my bank account. I tried to order something to use it up and they did not have that as an option and there is no credit showing anywhere. There is no form or way to contact them by EM. So I lost the rest of my payment because I was unable to transfer or use it. I ended up ordering from elsewhere (and it was actually cheaper and a much less frustrating experience). I'll be deleting my Amazon account if they'll let me do that.

Why do the drivers refuse to ring the doorbell 100% OF THE TIME ON EVERY DELIVERY!!!! This should be STANDARD OPERATING PROCEDURE ON EVERY DELIVERY REGARDLESS OF THE DRIVER'S ATTITUDE/PERSONAL ISSUES!!!!

USED to love Amazon, for over 10 years even, until they didn't love me back when I had ONE legitimate issue in ALL that time. Someone hacked into one of my "Amazon-associated devices" as they said yet they won't tell me which one nor will they tell me the IP address either of course. The fraudster bought over $1,000 worth of equipment using my credit card on file and because the order was made from one of my devices, Amazon says it's a LEGITIMATE order that I AM RESPONSIBLE for paying!!! WOW!!

I bought an item back in March for a house I was reinventing. Quorum Lights by HAUS APPEAL & I never opened them until the end of June. The lights are JUNK. When I contacted Amazon they said they would contact the seller (which Amazon should stand behind the products they sell). HAUS APPEAL said it was outside the window & NO they would not let me return the 3 out of 4 lights that I bought, I was willing to eat the light that I put up which was JUNK. This has gone back & forth since Now July. TIFFANY, a supervisor just told me that Amazon would not refund my money. AMAZON DOES NOT stand behind their products. They are a retail giant & they abuse their customers. I’m tired of brick & mortar companies going out of business SO A Company like AMAZON can stay in business.

I have been making purchases from Amazon for a few years and I have never had any problems, till now. I have recently had a couple of my packages stolen or missing. Amazon said that they are not going to replace or refund me. Instead they said that I am responsible for my missing packages. I was told that I can give another address (hold on let me look at my other homes and addresses to see which is better). So now I lost my money and packages. While Amazon and the company I ordered with got paid.

My family uses Amazon to buy 95% of our products - Everything from Pencil sharpeners to cat food- gifts, Tic Tacs- anything and everything... They literally have a driver at our house 5 days a week. We run two businesses from our home... Today a driver once again hit our flagstone wall and drove off w/ out stopping to claim responsibility. That's bad but not the problem. We called Customer Support two times. We each got transferred no less than 3 times and got hung up on 4 times- No one called us back to continue the claim for damage reimbursement. HOW does this company claim to be the most proactive consumer centric company in the world when they don't bother to call back for damage done by their employees???

In my house, we have 3 people with their own Prime. None of us can get anything sent out faster than 2 weeks!! They aren't even shipping for days, the prime orders just sit there. My son lives 15 minutes away and they get 2 day shipping and next day. Amazon gives us the option to pick up 30 minutes away. Pick up? Just ship it out. That's what I pay prime for! I'm cancelling my prime. It's not worth it anymore.

I have been trying since March to get a fraudulent gift card purchase from my account cleared up. I have called 4 times with no resolution. My account has been frozen which is fine, but in the last week, I keep getting emails that purchases have been made. Those have been fake emails. So I called Amazon today just to delete my account, since it has been frozen I can not delete it via the internet. They couldn't help me because they want all my banking information to cancel. They cannot fix the account, I can't use the account and now they can't delete the account. OMG. I will be canceling all accounts, including my Amazon Prime. It is a big company that does not have any interest in the little guy since really in the scheme of things what does it matter. However, I am so angry that I felt the need to complain. Too bad nothing will come of it though. Grrrrrr.

Well for starters Amazon's been pretty good with delivering my packages but yesterday the driver pulls up, stays for five minutes. Never got out of the truck, didn't bring me my packages, just sat there. Then he drove off packages still in truck. Customer service told me my packages will be here today but still nothing. I may love Amazon but if they can't get more responsible drivers I'm gonna have to stop using them. Bottom line not a happy customer right now.

I order vitamins from Amazon.com because I get free shipping and I know that they're reliable. They also have good prices. Unfortunately now that everyone is ordering online, they occasionally run out of products and because the mail is getting less reliable, they get shipped late.

I am sick and tired of companies like Amazon, who do not give a crap about its customers. I am sick and tired of so many damaged items I have to send back, because Amazon is run by morons who have no idea how to pack a box, or FEDEX, who, consistently leaves the delivery in the wrong place, where it can easily be stolen, and Amazon, has no way of making a complaint on that or anything of substance. All Amazon hires, are **. And yes if I thought, I could make decent living there, I would work there, and increase the intelligence level there.

I ordered items and selected a particular payment option. Yet for some reason the funds were taken from another listed account and not from the account I selected. I contacted Amazon immediately upon discovering this (within minutes); several times regarding this matter and other account issues. I was told that the items were canceled and would not ship and this was a financial "hold" on my banking account. Meanwhile the other concerns I had would be escalated.

The RING video doorbell costs three times as much from Amazon Mexico as Amazon US. And comes with a free Echo Dot in the US. Why is Amazon ripping off Mexican consumers? I called them and they fobbed me off with import tax and carriage. Nonsense. I know what the import tax is and in no way does it result in a price increase of 300%.

I went to Amazon.con and using their search I tried to find a MOTORCYCLE (as simple as that!) on Amazon.com and found NONE! This is beyond stupid! They give all kinds of goods but no motorcycles despite people telling me they bought motorcycles on Amazon.com.

Hackers have bought items through my account and Amazon will not help or refund me!!!! How can this be legal?? Customer service is non-existent. Every Amazon email address replies automated, leaving claimed options and links for help, none of which work, all phone numbers result in being cut off as no human appears to work for Amazon. If I could leave negative stars, they would be infinite!!

Since becoming an Amazon Prime member 3+ yrs ago, they have automatically charged my bank account on the 3rd every month. This month, they took it out twice and refused to reimburse me for the overcharge. They are corrupt scammers!!!!

First they're accusing me of taking money for feedback, not sure where that is coming from, I'd like to see the money there saying I'm taking. I got on today and tried to ask a question and got a red square box "To post, accounts need to be in compliance with Amazon's Community Guidelines." I was asking about a 3.99 RFID wallet and asked if a card on both sides would be blocked, it was a legitimate question. 10-year customer, who will pull the plug on this account when my last product gets delivered. I"m out, I will shop on eBay.

Amazon locked me out of my account because I changed my delivery address. It ask me to submit various bank documents and I sent what I was provided by my bank several times. However Amazon hassled me and said my documents werent good enough because my debit card number wasnt on my bank statement. I explained that my statement doesn't show my card # due to security reasons as it is with most banks. The response was that I will no longer be able to use Amazon. For absolutely no reason they locked my account. They offered no alternative just simply said basically too bad... Horrible customer service.

I downloaded Amazon Prime Video and put my credit card on as they asked for it. We tried to watch something on Amazon Prime and within 10 minutes we couldnt watch anything. I canceled my subscription and they still are charging me every month for a service that was beyond poor. I will never tell any of my friends, family etc to use this service. Ive never been so disappointed. Money stealing thieves. RUN AWAY FROM AMAZON. Netflix is better.

My phone got hacked twice. Even with security measures, I had to get new stuff...Well Amazon doesn't understand. They want me to take extra extra extra time to get access to my prime acct...How about verify every detail but send the email/phone cause those are suspended (hence hacked)...and no I am not going to back track and wait hours on the phone to my bank for a process number when I have given you 2 different numbers that show up on my online acct through the bank...I have more important stuff to do. I offered proof of the phone number suspension/even taking my id to Amazon Go store (since I have a pending return)-but none of that is good enough.

This is specific to the Amazon delivery persons, not UPS/USPS/FedEx. I live in a stack of units, 1 (me) down a set of stairs, 2 at street level, 3 up a set of stairs. The drivers continue to deliver to the street level unit, despite written instructions on Amazon that they have to go down a set of stairs, I have a specific doormat, and my unit number is by my door. I've had at least 5 mis-delivered packages in the last 2 months. I've called them and explained the problem ad nauseam (hence the very specific written delivery instructions).

Amazon has been a great resource for a quick delivery, the past year I believe outsourcing has brought the customer service to a new low. These guys don't try at all to deliver something they cannot just drop on the ground. We have an amazon machine in our lobby, a lot of drivers have ways to get in without problem. It is their machine and I'm perplexed that drivers simply drop the package on the floor in front of machine (which gets stolen by the public walking by). Then you call customer service who credits the money, offers you a 10$ credit then requests all drivers to call when delivering. I get a call at 5:55am and a text saying cant deliver again, most people are not up at that time. Amazon could not care less about customer service as they are a monopoly, I'm choosing to pay more and order direct from retailers and canceling our membership. (They wont notice we are gone, and I still don't have my package.)

Amazon used to be amazing, customer service used to be amazing. Now everything is terrible. So I’ve always had the issue of amazon and shipping, I’ve always wanted all my items as much as they can into one package, I always always request this and different amazon employees promise me this would happen. Even after I order before it’s even started the shipping process I message them again and confirm that’s it’s going to be shipped on one package and they promise me yes again. Then after it ships amazon NEVER keeps to their promises, and ships my items as much as into three different packages!

Amazon use to be so great and dependable. We pay monthly for great service, free delivery and QUICK delivery. I know COVID has ruined a lot of things since the initial outbreak and Amazon has been trying to stay there for us but the company and service is really starting to become disappointing at this point. Monthly payments use to be cheaper and deliveries were a lot faster. At this point I pay more a month now to receive a package at the earliest in a week. For the past 6-7 months my packages have taken several weeks to receive IF I even received them. I have had to have a few refunds because I had packages take over a month and I couldn't wait any longer.

Not wanting or needing Amazon Prime, the way I have avoided shipping charges in the past is to keep the order over $25. Yesterday, I had over $60 for an order and was hit with a shipping charge. After checking the fine print I discovered that the $25 free shipping limit is on selected items only. I cancelled the order and went to another supplier and saved the charges.

I have been an Amazon Prime Member for many years now and I have always been a satisfied customer. However, once Covid-19 hit Amazon changed their shipping options, which has caused nothing but issues. Amazon used to ship their products via USPS, but now they ship using their own Amazon carrier. I live on a military base and for some reason the Amazon carriers do not have access. They could access the base if they are driving a commercial vehicle, have the Real ID and pass a background check.

I purchased a GoFitPro product and self returned by paying 7000rs as shipping charges. Product cost of 7999 was refunded but the shipping cost of 7000 was not refunded. Executive team and leadership team refused to take my calls as my claim reached to ECR team final team after 3 months. ECR team is not at all responding and leadership don't transfer my call to ECR team. Such an irresponsible Leadership team and ECR Team. I recorded calls to them and emails. If my claim don't resolve by Tuesday I will file case against Amazon.in and the teams involved in it.

It is so frustrating to receive a confirmation order or ship email, or refund email, with zero information about the product in the order. The only information you get is an order number. This is ridiculous. Every other company online gives some clue about what the product is you ordered in their email. And many show photos as well. It's really cumbersome to find your order with the order number. You have to go down many layers, and then back all the way up to find another order.

I ordered two Sealy pillows from Amazon on August 7th, given my Prime membership (which is a completely useless word now, including the videos, that are just as useless to me) the pillows were supposed to arrive on August 10th. On August 13th, still haven't received the pillows, I contacted Amazon to find out why the shipment status said "UPS is ready to accept the package". Their customer service gave me four different versions and reasons for the order not having arrived, I kept at it.

Flawed return processing- inept customer service. I order from Amazon a half dozen times a year and for over a decade had no issues and no returns that I recall. On July 28, I returned two moth traps thru UPS store purchased for wrong type of moth. Immediately received email saying one refund was being processed and other would be upon receipt of item. I left for a cross-country trip. Thirteen days later, second refund had yet to be processed. UPS said to call amazon and they would take care of it.

Issue resolved.

I really like Amazon for being innovative and having free, fast shipping as a prime member. Unfortunately, on June 5th I received suspicious activity on my account. Now fast forward two months later and I am still out. Have not received my account back or my $385.00 dollars stolen by the cyber world. I have even tried the escalation desk for help with no results. Please help me get my account back!

I usually have good experiences with Amazon. But this has been bugging me for a long time. Earlier this year, I noticed that I was missing some books on my Kindle. I went to my cloud and they weren't there either. Contacted Kindle service and explained the situation. They just gave me instructions on how to download books from the cloud. I told them I know how to do it, but I'm missing the books that I purchased. Again, they gave me the same instructions. Then they say call them which I couldn't do that because of the quarantine or use one of their links which didn't work.

I bought two different products from Amazon. They shipped them in one package. Both products were from China. I found them from another online website too much cheaper (5$ vs. 14$). When I wanted to return the product, I was expected to pay the shipment for one package. But it was silly. They reduced the shipment payment from each product separately, i.e., 6.5$ for each. It means that even for returning the product, they made a profit (the real price of the product was 5$, they sold 15$, when I wanted to return, they deduct 6.5$). I decided not to buy anything from Amazon. I believed that their approach was not moral.

Your reputation is strong, your Prime membership is great but your Delivery is AWFUL- Not up to par!!! How can you expect me to be impressed over your TV ads telling us you will be energy efficient real soon - when your delivery people --deliver to the wrong address, leave me messages that "the package was handed directly to the resident" (really? you often leave my packages on the floor in a mailroom on the OTHER side of my apartment complex), promise to deliver by 7 am the next morning and then leave me a message "We don't know the passcode to the front door!"

It awesome works and is cheap. I'd 100% rebuy the products and some and also would share with everyone I know so that that they can buy and try the product as well including his family and friends always.

The Amazon French Press is cheap, easy to wash, easy to use and very fast. It takes me no more than 3 minutes to have my coffee after having boiling water into it. It also allows me to make my coffee stronger or lighter depending on my mood, friends, etc.

I tried to say bad things about Amazon and it cut me off. Never ever again for me. I'll review elsewhere. I paid for a book via Visa June 29. Today August 3 I tried to find out what is happening but there is no telephone or email address to contact. Never again for me and I will review elsewhere.

Amazon sells Fire "tablets" to compete with other tablets on the market. The devices Amazon sells are not "tablets" in that they will not run commercially available apps unless they are purchased from Amazon. Specifically, I purchased a Fire 10 tablet to interface with a golf launch monitor for which there is a free app that will run on true tablets and even cell phone but will not run on Fire because it is blocked. When I contacted Amazon customer service, they advised me the Fire will only run Amazon apps purchased through their store. This means the Fire is not a tablet but an Amazon reader not capable of functioning as a tablet. Pure greed and fraud on Amazon's part.

I purchased face masks for my daughter from Amazon and the vendor was through China. After a month of waiting our package arrived. They masks were supposed to be five white five pink. We got all ten pink. Not only that but they looked like pink satin panties with a strap. The strap was so thick it bent back our ears and we can't wear them. After speaking with Amazon they only credited my account with them by $5. That was a waste because Amazon has lost me as a customer. The next day they emailed me refusing to post my review. The vendors pay them for positive reviews only. I'm done with Amazon.

I Recently bought a Planet Audio amplifier for my car and knowing how long it takes for delivery it asked me if I'd like the item to be delivered in one day. All I had to do is become a Prime member. So thinking that I'd get faster services and delivery I became a Prime member hoping my package would be delivered the next day like it advertised. 4 days later no package. Nothing. I was so furious I just didn't want the item anymore. I ask online support where was my package and if it wasnt gonna be a one day shipping then why do they advertise it. They tried to buy me off with a $5 promotional credit. Really $5. That just made me more furious. I then asked why am I being charged for services that I'm not getting if I knew it was gonna take this long to get my package. I would of just ordered it regularly.

Anyone can make a mistake, I get that. It's how you fix the problem that shows how good (or bad) you are. Amazon sent me the wrong part for my refrigerator. Instead of sending out the correct one, I have to send back their mistake before they will issue a credit. Because I used a gift card, it will be two weeks before I will get the part I need! On top of that, they wanted me to take it somewhere! I raised hell and they will at least pick it up... I will never use them again and only shop local, even if it costs me more money!

I'm an exporting businessman at Turkey. Our team is looking for scaling our business to USA. And we find a way, Amazon USA. We want to be in Amazon to be a seller. We do everything right. Every documents was perfect. But Amazon suspend our account FOR NO REASON. We do absolutely nothing. Just opened our accounts and suddenly suspended. We were very victimized by Amazon. Our works and projects are delayed for no reason. Despite being the largest company in the world, they are very poor quality about this. We urgently ask for help. My account registered with this e-mail: **.

When we lived in the continental US. Amazon shipping was great. Always on time. Never an issue. Since we’ve retired and moved to Puerto Rico, Amazon shipping has become a nightmare. At first they used UPS and they would deliver our packages between 10:00 and 11:00 at night. We complained enough till Amazon said "ok we will only use the US mail to deliver to you". Now it’s worse, I never know anymore when our orders are going to be delivered and tracking is never kept up to date. Amazon says it’s the US Postal Service who’s to blame but dang it I’m purchasing from you. We’ve been an Amazon Prime customer since 2012. They need to create a system that they can use to track orders themselves and keep customers in the loop on the status of their orders if we can’t rely on the USPS.

Amazon has created a new way to take your money! When processing returns, it automatically defaults refunds to an Amazon gift card unless you specifically choose to refund to your original payment method (which "conveniently" you cannot default to). I was told by a chat rep that is not an option. Now I'm on the hook to have to purchase additional merchandise from Amazon to get my money back. SHAME on you Amazon!

I paid $160 for a pair of rear vision mirrors for a motorcycle, the add clearly said a pair. However I only received a single mirror, when I went back into the Amazon site I logged into orders and returns and my history has been deleted. I now have no recourse. I WILL NEVER USE THE AMAZON SITE AGAIN.

I ordered some vitamins from a third party seller, Grocery Trip Saver, and the vitamins never came. Another item was delivered on the day that I was informed that my order should arrive and since it was something entirely different, I assumed that perhaps the seller sent the wrong thing? Not clear at all but when I told the seller that I received this other item they asked me to ship it back to them. They sent me a label that has to be printed. We don't have a printer and right now our UPS store told us that printing a label costs $8.

Had no idea Amazon clothing offered was from China. Of course, Besides the month long wait, the garment was not as described; it was poorly made and a cheap tricot polyester that was supposed to be cotton blend. My problem with Amazon is false advertising as well. Had I known this was from China, I would have never bought it! Also, on some Amazon items, there is a NO RETURN, NO REFUND policy.

On 7/9 before 1pm, I placed a large order with several items through my PRIME membership. On 7/13, the day the items were due to arrive, the largest item did not arrive and when I called to inquire AMAZON had no record of my order AT ALL. After 3 reps ON THE PHONE and 1hr later, I am told that an email relating to lack of inventory was sent ON THE DAY THE ITEM WAS DUE TO BE DELIVERED approximately 5min into my call with customer care. So AMAZON tried to cover up their mistake when it was so clear that the email was sent after I brought the missing product to their attention and not once before that.

I ordered Samsung M21 6,128GB Mobile Phone worth Rs 15999 and when I was trying to unpack the product I got Samsung Guru Music 2 and now without listening to my concern they are saying that they will not refund my money also. Amazon is just trying to fool their customers. Lost trust with Amazon. They all are a bunch of mafias who're looting people. Please don't buy Mobile phones from Amazon.

I pay for Prime 2 Day Shipping. So why are the majority of my orders "running late" or just don't arrive all?? Amazon runs a tv commercial where all the "happy " employees say how they bust their ** so we get what we need on time...BS.

Since the pandemic 2 day shipping is a thing of the past- which was understandable in the first 2 months. But now that most states have opened, one would expect the issue to have resolved itself. It’s a sad statement when a Prime order sits unshipped for weeks at a time. It is better to shop from other vendors at this point if you need it quickly. Sad.

I ordered a Dual Cordless phone, I never received it. Amazon has no proof of me receiving it. Now as I ask for my money back on the product that was $31.99 Amazon will only give me $19.16 FEES "claiming I refused delivery - still no proof charging me shipping fees and 25% restocking fees." Funny thing is there is no tracking information. Come on, Amazon, you know you ALWAYS provide tracking information... So basically what I am saying is Amazon is not backing the products they sell aka the Customer is Always Wrong.

Here is my experience so far with no resolution in sight: 6/26/20 I discovered an unauthorized charge for $1000+ computer on my account shipped to an address in GA. They received it that day. First I tried a chat and was told someone would get back to me in 2 days…TWO DAYS!!! So I hunted the website for 45 minutes and found a phone number. I called and got the same response. 2 days for fraud is unimaginable! Since I thought it would be stupid to wait 2 days. The credit card company disputed the charge the same day, I changed my password and the passwords to my credit cards that were listed and eliminated addresses I had not used in quite a while as well as the GA address. I also took off a couple of credit cards I had not been using much. I didn’t hear from Amazon in 2 days. I didn’t hear from at all.

I'm a Prime member. I placed a Prime order July 17, only to find out the item would not be delivered till July 23. I asked Amazon to cancel that order, same July 17, the day I placed it, but was told they could NOT cancel. Four days later, I found out my order has still NOT shipped. So why is Amazon refusing to cancel it?

Be very wary when you purchase from Amazon. If it is a purchase for a 3rd party vendor, Amazon won't provide customer service. I ordered something on May 23, 2020 that still has not gotten to me. It shows up on my orders list as me needing to pick it up from the carrier. When I just noticed this, I called Amazon about it and they refused to take any action on it. They shouldn't be selling products for third party vendors in my opinion if they won't provide customer service in situations like this. I'm never buying another item from Amazon again. I suggest you think twice before purchasing a third-party vendor item from them.

I have several issues to report. I have noticed that Amazon is slacking terribly on their two day shipping, which wouldn’t bother me other than the fact that I pay yearly for the promised 2 day delivery. Not much comes when as promised. In particular I ordered a swimming pool back in May, it never came. After several inquiries of where my product was I then requested a return. Finally a response stated that the product was held up in customs, the next excuse was that it wasn’t shipped because the price is different now. Amazon better figure out who they let sell on their website. So I order another pool, and actually they sent me an email stating that the product would be here sooner than expected, which was one week.

It seems that ALL TRACKING SYSTEMS SUCK. None of them are even close to delivery times anymore. They weren't that good before pandemic, and now they just suck at it, so much for the automated systems.

This company is all about lies and manipulation. Their expected arrival dates are a lie, and their tracking system is fake. They make it up themselves. Just check the tracking number with the real carrier for yourself, and you'll see. Whatever you order, you can count on it being late, or not arriving at all. At that point they'll patronize you to death. Anything to maximize their profits, and screw the customer. I will definitely think five times before I EVER order from Amazon again. To top it all off, they don't let you leave a bad review either. Sharing the truth with the public is not allowed. Just more of their lies and manipulation.

I purchased headset "Jabra headphones" from amazon.com and paid in full using my Credit Card. They did not deliver anything and I am sure they cheated us and they might be taking this kind of money from millions of users and not giving them anything, by doing this, Amazon collects large sums and uses for stock buying etc. They are insisting and pushing us to go elsewhere to get resolution, go to Sheriff's office, police station, take down badge number, contact details of office, and they might need his family details too before Amazon can make a common sense that no one signed the package, amazon doesn't know if the person who received the package was male or female. No signature taken and property is a house where everything registered is a must sign like we see in movies. Amazon doesn't have common sense? NO! They are cheating money, FTC, BBB and consumer case is filed for amazon.com.

Before ordering from this site you should know two main things, the customer support you will receive is prewritten from a script and not based in US. Also, they have a no price matching policy, no price adjustment policy for that they themselves sell. The fact that a company this large does not do that is very disappointing. Another to be very aware of is the price gouging. They are notorious for that and rarely take action to remove disgusting items like blue lives murder shirts.

I received a delivery from Amazon 11 July 2020. I found the picture taken by the idiot Amazon driver interesting because you'll notice that the package is oddly placed to the right of my door. Why? Because this very unprofessional and disgusting delivery person had taken the time to perfectly center the package on top of a large dead bug that came from the woods behind my apartment yesterday. This bug is easily over a 1.5 inches in length and 1 inch in width. There was no way this bug was not seen by this **. This act was intentional with the purpose of being disrespectful and offensive. This is the poor level of professionalism that Amazon allows its jerk delivery staff to display with no repercussion towards its customers.

I purchased an item in October 2019, it never arrived, but Amazon offered an opportunity for a review. In the review, I stated I never got the item. They culled the review. It is not a good sign when an entity culls such reviews -- buyer beware of corporate review systems, they probably under-report problematic reviews that reflect negatively on performance.

Amazon locked me out of my account. The only thing I have done different is I used a different browser...Firefox rather than my usual Safari...to sign in. I usually don't even have to sign in since my passwords are stored. It stated I entered an invalid password...I didn't. The customer service team rarely speaks clear English so it is hard to understand them. Yesterday, they said I would be locked out until today and today they said it would be another 24 hours...no reason given. Their website asked for a verification of a credit card...but it wasn't a current card and was one I had shredded, so I didn't know the expiration date. If they had asked for one I have used recently it would not have been a problem.

I had the worse experience with Amazon today (July 9th 2020 12:56pm). I've been a Prime member for a number of years now, maybe since they first introduce it. Lately I've spent thousands of dollars in the last twenty something orders. But for some reason lately my packages haven't arriving on time or as expected. So I decided to to call customer service and inquire. To my surprise the customer service representative was not nice and very unprofessional. So I've requested to speak with a supervisor. This woman was even worse. She refused to give her full name or some sort of ID, only goes by is Linda (who knows if she's telling the truth).

Purchased product from Amazon. Product defective. Unable to reach seller. Left review which AMAZON said didn't meet their community standards (short for - the truth cuts into sales).. Here it is - SEYMAC Product Tablet case - quote from Joe on July 6, 2020. Terrible screen...grossly distorted. Received below standard quality protection case. Clear plasting screen heavily distorted. Unable to contact supplier. Please advise if this waving protection is normal or ship replacement screen. Not impressed. - end quote. Sad to see bullying by corporations like this.

My service quality went from acceptable to atrocious as soon as I became a Prime member and signed up for a card. I couldn't believe the delivery person completely ignored my delivery instructions and warnings and handed my personal package to a stranger and marked it as delivered. Customer service was only concerned with verifying my info again, again, again, and again only to tell me to call back tomorrow to process a refund then I'll need to go order the package again. I've had so many failed delivery attempts, I feel like I bought stocks instead of products - my money is just sitting with Amazon until something gets figured out.

If you are not Prime member they will sent your item after two weeks, that is terrible, you can buy faster from eBay or Walmart. Even Amazon selling not exist items and you will wait that Amazon shipping.

I asked Amazon to contact a seller for me because no one can reach them. Because they sent me a sink with hot/cold lines that were not connected and with no instructions on how to. There seems to be no way without taking the faucet apart. The reviews have multiple complaints about the illegible instructions and no one to contact but they continued to allow them to sell on their site. Asked a question under the product and the answer I received is that it should be connected...I just wanted them to reach out to the seller to see if the faucet could be exchanged for a proper faucet. I tried to provide pictures of the faucet and instructions and I was provided an email by an Amazon rep that does not accept external emails. The only thing they will do is schedule a pick up for a refund...so I have to repackage it and wait for a refund and find a new sink..great customer service.

When I first apply for Amazon credit card and use their website I was impressed, great customer service, if ever you made a mistake or decided that the product was no longer for you. But recently in the last year, Amazon has definitely change the way that they deal with their prime customers or customers. The representatives are often not friendly but I can understand because so many people call upset at the service at Amazon provided. Amazon has definitely which the place that UPS and Walmart are at just out for money.

In the recent couple of years, Amazon Prime promise of the Same day or 2 days delivery has declined so dramatically, the promise is far to be there anymore. The current events with COVID-19, has given Amazon, just the excuse needed to excuse the poor customer service delivered. The disconnection between the website, their fulfillment centers is palpable when an item it's promised to be shipped within the 2-day frame and the days passed no shipping no delivery and when reach out to the Customer service agent they ask us the consumer to wait a day more, 4 days in total for a 2-day delivery promise.

Last month AMAZON started to charge for Return $5.99. Be careful.. They are getting Greedy! I have Prime, but delivery not for 2 days any more, Customer Service is horrible, hard to get anybody on the phone.

Am trying to reach out to Amazon about my account, no one to talk to. Nobody cares about you! I tried calling but they tell me to wait and forward to another dept. where emails will be sent - and am waiting...

I tried to get seller support to help me list a used item. I never received any help; only a link to their online help directory that didn't address my problems. It used to be easy. I feel discouraged as an independent, occasional seller.

Service is getting poor. Not only is it hard to talk to someone but many of these companies say item is in stock and take your money and then they are not in stock and send you something else or tell you to cancel order as not in stock. But now you wait 5 business days or more to get your money back. I am very discouraged with Amazon any more. The companies are not good companies.

I was told by three customer service reps not more than 10 minutes apart that a package that was supposed to be delivered on Sunday July 5th would not be delivered until Monday even though it says on their tracking information that it was in fact delivered when it was supposed to be, they told me that drivers will make a package delivered on a sunday but in fact do not carry the package until Monday despite their own tracking map showed the truck driver was in the area at the time it was to be dropped off. But I never seen any Amazon truck on my road. I will no longer be a member of Amazon Prime if this is type of poor service I can expect from them!

I’m a Prime user and it’s not worth it. They do not ever deliver in your window of delivery that you pay up front for. When you ask for help they treat you like they don’t have you on file and they don't follow through in deliverance. Supposedly you have to give the seller a chance to respond and we did and when I followed up the attendant and they didn’t even try to contact the seller????

I purchased a guitar for my son through Amazon Mid May. Once I received the guitar realized it was not the right one, so I submitted for returns and took it to Kohl's within 48 hours. I am going on 2 months and cannot get Amazon to track where is the guitar. I have also contacted Kohl's with the return receipt and they keep taking me to Amazon. Amazon has escalated to leadership team and they still cannot seem to be able to resolve the problem. I contacted the “third Party” seller and they cannot do a thing because I was issued an RMA from them. So no guitar, no money and nobody at Amazon wants to take ownership of this. I am beyond angry at the lack of customer care.

Do not buy from third party sellers on this site or ever use a debit card. You may not get your item in the time they state and if you want to return it, if they don't answer, you are in for a long long wait. It is July 3rd and have been dealing with an issue since May 29. It is like a dog chasing his tail. They just put it under "investigation" with no resolution. I have been out over $500 for an item I needed during COVID 19 that was not in stock as stated by the seller who would not cancel my order. Was delivered over three weeks after stated date. He wouldn't cancel my order after requesting to cancel twice and in the meantime I had had to purchase the item somewhere else. Item sits unopened because seller will not give answer request for return and refund. Qualified for A-Z claim and have been told numerous times that it was escalated. Now I am told it is in the queue. We will see. Meanwhile seller has had my money since May 15.

This business conduct by Amazon is UNBELIEVABLE and UNACCEPTABLE. Our company UVILITE is unable to sell on Amazon. Our account got approved in April and we can't login ever since. Getting same error every time - "Internal Error. We're sorry but we encountered an error while processing your request." We sent 100s messages to seller support and NOBODY was able to help and fix it. We changed passwords, cookies, parental controls, login in and out 100 times... None of the seller support recommendations were valid and solved the issue. It's been almost 3 MONTHS now. UPDATE: Today we got email saying "Thank you for your patience with our verification process. Case closed”. WE HAVE BEEN VERIFIED in APRIL!!!! 3 months ago.

So over the past week or two I've ordered about 7-8 items, out of all of those none were delivered on time. Most of the items I needed for work which only crippled me financially till they came. I read the expected dates, I look when they actually shipped so I can have a grasp when they're actually coming. EVERY single time they were delayed in the warehouse, scanned & shipped "Supposedly" not moving for days sometimes a week. "They were shipped from the truck to the docking bay"....(I used to work at UPS. I know how it works.) Then we all get this message. As it stays at the warehouse saying "Traffic delays". "Now expected June 29-July 7th". "We’re very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by tomorrow, you can come back here the next day for a refund."

I like Amazon but lately not so much. I received an alert on my phone that two packages had been delivered. I live in a 12-story apartment building with no mailroom, just a public place where the mailboxes are. There was no knock at my door but I opened to check for the packages - none! Three hours later, a tenant knocked on my door with my packages. He said they were just laying in the lobby (unattended) along with other packages. He was delivering them because he would have wanted someone to do the same for him (my hero!) This is not the first time an Amazon driver has done this to me and other tenants. UPS, FedEx, and USPS all bring packages to my door with no problem. I don't know what kind of drivers Amazon hires that they just leave packages unattended out in the open!!! I wish there was a way to contact Amazon directly to report this because when drivers do this Amazon needs to know immediately.

I have enjoyed the shopping service I the past but know I am disappointed that they have gone political and force they personal opinions on the world. I just want to shop and need hear anymore opinions. I believe I will no longer shop here.

This mat set was expensive but made Cheap! The color Amber looks like lite Lavender and the middle piece doesn't lay flat because it's not wide enough. This set was almost $20 and now that I have it in person I wouldn't pay $5 for the set. I'm so mad right now. Amazon Prime delivered to a door that isn't even used and has foliage growing in front of it too. This is my last order from Amazon. I'm NOT impressed!

Amazon does NOTHING to protect their customers from hackers nor do they keep their promises to refund the amount hacked from your account. You are promised to be contacted by the fraud department within 48 hours and you call them back NINE DAYS later to get the same empty promise. The entire time, they have yet to refund your money. You set up two point verification, same day get hacked again. You change the password, you still get hacked. They offer no blocks on purchases, no ability to transfer your video purchases to a new account to protect you, you either take the loss and cancel or keep getting hacked.

Amazon Prime isn't worth it if you're wanting the 2 day shipping. I have been a prime member for several years. When you shop on Amazon and you see the prime delivery caption, you expect that you will have your product delivered in 2 days. Well, think again. When most people think of 2 day shipping, they expect their order to arrive in 2 days. Well, I'm sorry to say that this isn't the case. Here's one example.

During this corona pandemic Amazon shipping has been horrible. On my last 3 orders the items were not shipped for 2 weeks and when I contacted customer service the first response was cancel and reorder. Then I got so many wrong excuses such as, it was my credit card company, it was expiration date on card, it is a technical issue. I think they have a fish bowl with excuse cards next to the phone and reach in to pull out a card to read to you. No other company during this pandemic has had a problem with shipping and if there is a delay they notify you and keep you updated. Not Amazon. Only a couple of good reviews in month of June, what's that tell you about service.

I use Amazon.com often, and 99% of the time, they do an excellent job. With the volume of business they do, it is understandable that occasionally problems will arise. Recently, I ordered a twin size bed, which is a bulky item and more pricey than my normal orders. It had a delivery date of two weeks later (most of my orders I receive in a few days). When the item was not delivered on the date it should have been, Amazon's tracking info stated I would have to contact the delivery company, which I did. They never received the item from Amazon. So, I went to Amazon directly and found that the item made it to my city, but not to the delivery company. It was marked as lost.

Great video and reading along with q&a. Your sections are split up and include questions at the end. You can repeat as much as you want until you feel comfortable. The Lessons are specific enough to help you feel comfortable.

Never had a problem with Amazon over the last few years on refunds and purchases until now. Bought a pond filter pump on June 10, 2020. Received it promptly, but was totally dissatisfied with pump and returned it on the 12th. On the 15th received that a refund has been sent to my credit card or checking account whichever one I used. Kept track of my credit card statements online and no refund was issued.

Prior to COVID 19, Amazon's Customer Satisfaction and Service was outstanding. Once the restrictions started, Amazon’s Customer Service was no longer available, phone contact was discontinued, and emails went unanswered.

Credit Card security. I have an active Amazon Account. Recently, I was sent a message by a relative that said that she was making a purchasing using her Amazon Prime account and my credit card information popped up. I have never logged in to her account and she has never had access to my card. We live in different states and I don’t see her often.

Today I made the big mistake of wanting to shop from my desktop, rather than my phone. I have been a Prime member for years, and have not changed my login information in some time. Today it wouldn't accept my login and locked me out after only two attempts. The security question was NOT one I picked; it was verifying the expiration date of a credit card I no longer have. So I call customer service, and they're using Covid-19 as an excuse to bail out on customer service. I've called Verizon 6 times during the past week (don't ask lol), at all times of the day and reached a person, so don't tell me you can't at least have your call center working from home.

As an European I tried ordering on Amazon.com and quite a lot went wrong at the start, so I contacted customer service and after a lot of effort I was able to finish my order, 1 day later I get the message my order is undeliverable so I contact customer support and they assure me it's a bug and my order is on my way and I don't have to worry.

I have been trying to reach Amazon for 5 weeks, no one answers phone, and I cannot find email. The website shows they have credited 5 items I returned to my credit card but I have no credits. I need HELP>

I have been a Amazon prime member for a few months now and have had nothing but problems with their delivery service. They can't follow delivery instructions. Their answer, "Here is a $5 credit." They always send you to call centers in Asia, which, you cannot understand. And when even if kindly asking to speak to someone in America they give you attitude. I'm done with Amazon, I'd rather wait for my stuff for 4 months and it be delivered correctly with Wish than 2 days and never get it with Amazon.

I work for a business that has always been open weekdays 8am - 3pm. I've gone out of my way to make sure that information is communicated to potential delivery drivers - my Amazon delivery instructions list our hours and that we are closed weekend, hours are posted on the office door, and I've even added the details to our shipping label. Packages keep getting attempted after 4:30pm, and after multiple times being sent back.

I purchased a item from Amazon and my debit card was charge THREE times!!! Customer service was terrible!!!! The women I spoke to spoke very little English!!!! No refund or credit was issued as of now!!! Amazon has terrible business practices!!!!

My package was missing and there was absolutely nobody to call! When calling Amazon I received a VM that abruptly cut me off, so absolutely NO CUSTOMER SERVICE AVAILABLE! I tried reaching out to Amazon by looking up numbers online, but still no success. It seems to me that a company this large SHOULD have a point of contact!

Customer service for Amazon is a waste of time. Whenever I need to return an item, there were always an issue of the refund. They make it hard and waste my time to where it’s easier to just give up on it and lose the money than dealing with the time game they plays. There were time I did exactly the customer service instructed me and I still lost my refund. I started to think they play the time game with customers to where they will get customer like me who don’t have time and patience with it rather just give up and take the loss.

The product was a Pandora charm in the form of a Ruby colored heart shaped stone with a Silver Micky Mouse character attached to it, it was perfect as a present for my wife because of the color as her name is RUBY and with the Silver Micky Mouse character very fitting for our 25th wedding anniversary. The item arrived in the time quoted for delivery which was perfect as our Anniversary was November 19th. My wife was thrilled with it and has worn it on her Pandora bracelet along with other Pandora charms I have purchased previously.

I bought a portable electric launch box from Yescom thru Amazon on April 21-20. By April-29 item was returned and even sent a copy of the receipt and we are already in June and still do not receive a response from anyone. I have contacted the Yescom the seller and Amazon customer service multiple times for the same case and nobody solves anything. The representatives seem to be all lost and do not have the willingness to help the customer.

Finally, someone who cared here in United States resolved this problem and unlocked my account helped to restore all of my Prime membership account extras.

I have been a prime member for close to 10 years. First, about 18 months ago my Amazon account was hacked. At Amazon's request I changed my email address and password. All was well until about a month ago when I was forced to change my mobile phone number. When I attempted to log on my account went back to my old email account which was not secure. In fact amazon did not recognize the new address. I spoke to several customer services reps and explained that I needed to update my mobile number and remove the old dated email address.

I accidentally ordered the wrong item. I tried to cancel the item within ten hours and before it was shipped. I was not allowed to do so and received a message to ask for a refund or refuse delivery. I was not allowed to do that either.

I am writing to you to raise an issue about: Amazon Prime. The issue that I have experienced was: I had ordered Lenovo Chromebook C340 11 Inch from Amazon and the description of this was: (Intel Celeron, 4 GB RAM, 64 GB eMMC, Chrome OS) - Platinum Grey. But in the product detail it was saying: Processor (CPU) Model Intel Core i7. This was not correct and hence I enquired Amazon to tell me what exactly is the processor because if it's Core i7, I should surely be interested. I have received email from Amazon before I placed the order stating that this is processor type Core i7. The item was hence ordered. And now it is delivered and I see that the processor is not a Core i7 but much much lower than than being Intel Celeron.

I recently bought an item on Amazon that did not arrive in the shape I expected. I logged in and it took 2 clicks to get a return label. The refund was issued to me shortly afterwards. It could have been easier.

Now that Amazon has decided they could save money by doing their own delivery it has went downhill. 4 out of the past 8 deliveries have either been late or the box in horrible shape when it arrived. Now for the 3rd day in a row I am waiting for a package that was supposed to be delivered on Sunday. Even though there is 24/7 access to the property and phone numbers at the gate they say "unable to deliver". But 50% of the time is unacceptable. I am going to use other companies going forward. I can't trust Amazon any longer.

Stopping schemes across the U.S. Thank you Amazon & Consumer Affairs. I received a fraudulent email saying they were Amazon and I needed to reset my credit card info to my Prime membership as it was about to expire. I knew it was a fraud (I buy from Amazon but not through Prime) & was going to contact Amazon to turn the email address in (which was horrendously suspicious in itself) but see that they have already taken up the cause to stop these thieves. Never give out your credit card info to anyone you don't know. They would never ask in such a manner.

Thank you @amazonpantry for sending us a free RAT along with the sugar & wheat flour that we ordered. Also, thanks for not sealing the box. How else would the rat have breathed? It came to us healthy and has been jumping around in the house. You guys really do obsess over customers.

I have found Amazon.com to be one of the most difficult companies to try to deal with if you need customer service. They are currently providing no telephone customer service and their website can only be described as very confusing to try to use. They cannot seem to keep their records accurate regarding their customer account information. We have repeatedly gone over with them the account they should have for us as we are paid on that membership through next January. We have repeatedly reviewed with them the monthly account that they should not have for us, yet they continue to show that account and that they will charge our credit card for that account when it expires the end of this month.

I am a Prime Member. I purchase a lot of goods thru Amazon. I have written MANY reviews. I wrote a review on Skywalker trampolines. I was specific, I didn't curse, I detailed the product and the problems I have had with it, I also reviewed that Skywalker's customer service in getting replacement parts was deplorable. I recommended to not buy one to save others the trouble. My review was censored. It seems to me that honest reviews on products sold by Amazon should be allowed to be displayed for members to read. This experience is causing me rethink my consumer relationship with Amazon.

I have been an Amazon Prime customer for years and in most ways I am happy with my experience. However, if I submit a review which is even mildly critical of Amazon's own service, they refuse to post it. I have had several reviews rejected recently for reasons which I cannot fathom other than that I referred to Amazon service in a negative. In other words, they insulate themselves from any adverse comments. They also make it nearly impossible to get a refund for an undelivered product, without a fight.

Purchased 10,000 surgical masks on March 27, 2020. After they received my payment, I was told that I wouldn't receive it until May, but just received it today, June 5, 2020. I wanted to cancel because I bought cloth ones long before May. Wouldn't let me cancel this order. Once I received it, it was only 50 surgical masks and not 10,000. I have a printout of the quantity that I ordered. What makes it worse is that I logged into Amazon to write an Amazon review on this order, and when I accessed the order and clicked on write a review, I got the following message 'It couldn't find this order'. Yet, it is displayed in my account. What a ripoff! Scam! Scam! Scam! Not impressed with Amazon. So I had to resort to reviewing via Google and Consumer Affairs. Thank you consumer affairs for allowing me to add this truthful review.

Lie after lie. Disconnect after disconnect. Several agents flat out refused to help me whatsoever. It is my opinion that Amazon deliberately prevent legitimate returns being made in order to defraud innocent customers. I've already created a BBB complaint and intend to take legal action as well.

Cheating the customer would be done by Amazon was never thought of but the fraud for giving the defective electronics to the customer has been done. The worst part is that instead of supporting the customer by return or replacement of the same, the people here are blaming one another and just simply postponing the event with no refund or replacement done and the defective Laptop here is at the place which is now of no use and the time and money has been wasted in conversation with the associated people for this damaged laptop where there's no battery functioning done and inspite of the complaints registered and sent in form of mails, messages, talks the response is all same with no effective attitude. This ignoring response by providing damaged and defective laptop items to the customer with no refund or replacement then was definitely not expected from Amazon and the concerned authorities.

I recently received an email in regards to my account on Amazon.com in which the company claims that all I do is much purchases and return them which I hardly ever order but since this pandemic, I've had no choice but to order from them since Best Buy is closed and Target is a little off in the distance. My ordeal started with an order I made for a CD/DVD binder that allegedly holds 400 CD's. I needed this binder to store some of my jazz CD's that have been sitting in a box in my closet for a long time. My order however was not only delayed but it never got here and as a customer, I have a right to complain especially since we're talking hard earned money.

Everything I have had trouble with occurred before Coronavirus, so that's not the problem. I have become unable to work with Amazon's Customer Service reps at all because of their severe inability to solve (or even comprehend) the simplest of problems that I have encountered including: A review of mine was stolen (they were able to confirm that) and copied as a review for a competing book summary. I spent hours on-line and on the phone with them over multiple days to have this corrected, and it never was. I couldn't delete the review, but was finally able to EDIT it to ADD the information I explained above.

I have been an Amazon user for 15 years and now I advise anyone else to not use amazon. They employees used my account to remit unused gift cards for themselves. When I questioned the practice they locked me out of my account and used my gift card savings and wiped my account clean. There is no customer service they say because of covid 19, but that is not the case. It took a day but I found how to close my account and lose all my funds to the employees using my account to cash in gift cards. Never again and I suggest no one ever uses this 3rd party ordering service, just search Google direct to seller and you will have the same transactions without the employees taking your account.

After dealing with 5 different C.S. reps tonight, my problem is still not solved. They seem to not be able to follow/comprehend what is being told to them, nor can they send the correct replacement! I have 3 returns that I requested Return Labels. I was told they were being sent to my email, but only sent 2. After conversing with 2 additional C.S. Reps, all 3 were sent. A CD was to be returned, they had the info/name of CD, but had ordered the wrong item; which I never mentioned to them. I still did not get the correct item sent! The 5th C.S. was thru phone contact; they called me. After 15 minutes, much time on hold, the line disconnected.

Well I keep trying to get in my account, changed the password and it’s still having me type in a password and this site sucks. I should not have to deal with this ** over priced crap for what to struggle logging in. Ummm no. If you want to make a selling site make sure it easy access before you make a ** flip like idc. I just want to get something and can’t because over priced for what the site to be a complete fail. Ok. I will never use this ** and whoever sees this who wants to put their own review might as well shop elsewhere. Me and my friends and family will be spending our money elsewhere. ** off Amazon!!!!

As a Prime member I have an options to add delivery instructions and I do when I order. Delivery drivers do not read instructions which takes 2 seconds and throw the packages in front of the front door, which they do not. All I ask is to place the items to the right side behind the porch railing. Items have been stolen in the past, not just from Amazon but other companies. Contacted customer services in the past and they can't do anything because they say it's different drivers all the time. Amazon knows they have the market, so the heck with the customers!!!

A few weeks ago, I left a review for a product & seller that I was displeased with, the Doggy Bathroom. The seller stalked and found my personal social media accounts and began harassing & threatening me. I contacted Amazon's customer service with the issue and they assured me (I have screenshots) that they have a no tolerance policy for sellers contacting/harassing customers outside of Amazon. They said that there would be an investigation and that the seller's store would be removed from Amazon.com in about a week. They also said they would contact me with the final decision & next steps when the investigation was over.

I used to love Amazon. But they have been heading down hill fast. For the last 6 months, they’ve been adding various streaming add ones without my consent. They would refund me immediately when I contacted them. But this was happening every month. I’ve seen a lot of other people complaining about this same thing. And after encouraging my friends to check their bank statements, a lot of them discovered that amazon added services to their accounts too. They’re flat out stealing money from people, and hoping they won’t notice. Sadly, most don’t. So I canceled my Prime membership because of this. I only had it for two day shipping anyway.

I have used Amazon ALOT over the years. They have really dropped the ball in so many ways. The products are junk, I have returned so much stuff, the amount of time it takes to get anything. I'm a prime member and i get my orders late all the time, and prime membership doesn't matter anymore. I even got accepted for a prime credit card, never received it. I call the Chase bank whom handles it, and they want me to re apply. Amazon has really took a nose dive. I really hope it goes under.

Very bad shopping experience with Amazon during the COVID 19 quarantine season. I ordered a Pfister faucet on April 21 at a deal price. Two weeks later, I received a deck plate. I returned the wrong item and asked for a replacement. Three weeks later, I got a deck plate again. On May 10 I contacted Amazon regarding the issue and found out that Amazon intentionally sent the wrong items twice because Amazon does not want to honor the deal price. The Amazon customer service asked me to return the deck plate a second time and re-order the faucet at a higher price and promised Amazon will do a price match later.

Amazon is fine as long as all goes well, but if you have an issue or problem, you’re out of luck. It is impossible to reach ANYONE, via chat, email, or phone. In addition, I recently reviewed one of the MANY kindle books I buy each year. They disagreed with my review, I mean, come on, it is MY review and my opinion and, in addition, you have no way to dispute or defend it. It did not violate their guidelines as I read them. But because there is NO WAY to reach anyone in customer service, you’re done. Really angers me and is making me rethink my online purchasing choices and companies.

We were overcharged for a comforter set my wife purchase May 3, 2020 for $62.56. Amazon withdrew $62.56 three times and refunded once. They still owe us $62.56 and giving us a hard time. Saying the charges are pending and will fall off. I told them it is not pending charges, they are posted charges as follows. Day after purchase, May 4th $62.56, May 6th $62.56, and May 7th 62.56. On May 7th one refund processed, missing a refund. Amazon will be paying my salary, and it won’t be cheap, plus my refund and court filing fee if they don’t refund my our money. And if they think I am kidding, think again.

I have been waiting on a package for a while now. My status says delivered but it was not in fact delivered and we can not speak with anyone. Also my brother sent my daughter a graduation present also says delivered but we have not received it!

Amazon is an absolutely AMAZING company. Their employees and their customer service are beyond the stars. I have no clue what we would do without them. They are the HOLY GRAIL of it all ???? Amazon. Thank you for all that you do for your customers. We LOVE YOU❤️

I am concerned about Amazon's payment process. For past orders, I was charged separately, one time, for each item. It was a hassle but the total amount paid was the amount shown on the website. On my last order, my card was charged twice for the same item. When I called customer service, the first representative did not help me and sent me a very unprofessional email. So, I asked to speak to a supervisor. The woman that I talked to told me Amazon always places an initial charge for the full amount to be sure the money is there. That charge is supposed to "go away." Then, the company charges a second time for the full amount, which is the actual payment.

I placed a preorder for a book for $29.99 on 2/19/20. On 2/24/20 the price dropped to $17.99 and they flat out refuse to give me a refund for the difference which their policy says they should give me.

You really have to look out when buying from Amazon. They want to trick you into buying into Amazon Prime, and you have to read the fine faded print carefully to avoid signing up unintentionally. They tempt you on every order with a garish display about free shipping. Reject that initial offer! Once you're signed up your card will be billed automatically until you discover it and go through the hassle of cutting it off. This company does not provide product descriptions adequate for you to understand what you're buying. I had to cancel my last order because it wasn't clear whether I was buying a dozen pencils or just one. And they must be making a handsome profit with most of their exorbitant shipping/handling charges.

Amazon used to be good but seems the bigger they get the slower the shipping speeds. Overall customer service has been great. I ordered a mini split system with several necessary electric items to install unit. I installed unit and never received the electrical items to finish the job. It's been 1 whole month and all I hear is they are only shipping essentials. I guess living in the desert with 100 + temps is not essential to them. Going back to Walmart. They never held up my shipping.

***BUYER BEWARE*** No Refunds. Our family are Amazon Prime Members- Amazon does NOT stand behind getting you refunds from their bad sellers. Spoke to 6 different Amazon reps., each one told me the other rep. didn't follow proper A-Z complaint/refund process. I requested talking to a manager, and was connected to a woman named Josie.G., as she would not give me her last name. She admitted she could see all the errors and incorrect information the previous amazon reps. had given me. I was basically told, that I had to contact seller myself for a refund and shipping cost. When purchasing items off Amazon, see who the seller is, and order off their website directly, as you'll usually save money. #jeffbezos #amazon #amazonbadcustomerservice #amazonterrible

When I buy something from Amazon, they take the full amount out of my account and then give it back and do it over again. This happens a total of 5 times (occasionally three). The invoice charges me a certain amount but they take the money out of my bank account in increments and since taxes are charged on each item, I have a really difficult time knowing for which item they are withdrawing money. One example is they took $158 out of my account after I made an order for that much, then they put $72 back in and then took it out, put it back in took it out, put it back in and then took it out.

Amazon sent me an email asking me to review all the products we have order from them since we opened our account two years ago. I did, giving 4 or 5 stars to all the products except 2, where I gave a 1 star rating, one because it was an inferior product and we returned it, and one because we never received the product and Amazon tried to charge my credit card for it anyway. Amazon posted all my positive reviews, but reviewed to post the two bad ones. They sent me their rules for a review and my two rejected ones met all the criteria. SO DON'T TRUST AMAZON'S POSTED REVIEWS FOR PRODUCTS. THEY ONLY POST POSITIVE ONES!

Amazon Prime used to be one day, now it's becoming longer like 3 to 5 days. It's better to just go out and buy all the required items in brick-and-mortar stores so I can have them in just a few hours. I hope competition is coming because it will soon be easy to beat Amazon with its shabby service.

I have been getting a $12.99 charge for the past 3 months and it says it is for Prime which is not anything that I signed up for. They no longer have an 800 number and no way to reach this company. Terrible customer service!

Be careful dealing with Amazon, they no longer care about customer service. This always happens when a company gets so big they no longer have effective completion. I’m old, 100% disabled American veteran and in the Covid 19 compromised immune system category which is the self-quarantined population. Like many of you, I’m working from home. When a piece of equipment fails I usually run to BestBuy, Staples or OfficeMax and have a replacement in 2-3 hours. The only online purchases I make are with Amazon as they have driven away the local printer cartridge business. On May 7, I ordered a Logitech keyboard and mouse from Amazon and it arrived late May 20 and it didn’t work. Very frustrating, after spending 13 days of dealing with a broken keyboard. The only instructions were printed schematics on the box, basically no help.

Updated on 05/23/2020: Per current Amazon standard, they ask the consumer to deal directly with the seller which is a very strange way of doing business using the internet. Anyways, after exchanging tons of messages with the seller about a shipment that was due to arrive on May 12 (today may 23), his final input was that he refunded the money. When I asked him when the refund was made, he stated that I need to approach Amazon as it seems that they hold the refund for 4 to 5 weeks. His input was not valid due to the fact that I was faced with similar problem with my very first order and the refund was made within 48 hours. Did ask the seller that he must advise Amazon to refund and credit my card. All this going on and not a single message or interference from Amazon. Pure waste of time and efforts. Hope that this will not drag on forever. In the meantime, glad that I canceled my membership..

3 of my orders didn't came in today. It supposed to come on time. I got a notification on my phone that my package supposed to come that day. When I went out to check the mail, I didn't received nothing from the the company. It's alright. Just need to be more specific about the time and day when it supposed be deliver on the current day.

I have now a total of 14 item that have not delivered in the last few days, One I have been able to cancel but I waited 3 weeks for it; I could have bought it elsewhere but it is now out of stock everywhere. The other 13 items say they have delivered; they have not. Cannot reach Amazon by phone, their message says you cannot talk with a rep during the pandemic. Online chat rarely available, twice I have gotten to the point where it asks me to enter my phone number, then immediately throws the page away. I have tried to file a complaint with the BBB, they seem to be backed up. I am trying to file a complaint with the credit card company. This is some of the poorest customer service I have ever encountered. Can't cancel order, can't get money back, can't reach anyone. And I have been a big fan of Amazon for many years, especially since I do not drive and cannot pick a lot of items up.

I ordered this product under the impression that it was a Solar Reel and blanket, when the item arrived it was only the blanket. I called Amazon not knowing Amazon was a third party so I explained to Amazon what I I thought I ordered and was wondering when I would receive my reel. At that time Amazon told me that they were not the seller of the product but would email the seller and let them know. I received an email 24 hours later from the seller stating it was only the blanket and that point I told them I wanted to return the item since I was more interested in the Solar Reel. So they did send me address where to send it back to so yesterday I went to Postal Store to send it back which cost me $25.50.

So a family member decided to get us some diapers for our newborn before he was born. Got us 4 boxes of the same size, it was my understanding that I had 1 year to return baby items, our baby hit a growth spurt and before we got to use the diapers he was out of that size. I tried to call Amazon for weeks but they are not accepting calls, so finally I decided to chat with someone and for a whole hour I had to beg them to let me return the still sealed boxes of diapers for a different size.

I have used Amazon for several years and always did so because of one thing, I felt I could almost always trust the shipping dates. Now I have noticed a trend on Amazon of showing dates that are a week to weeks out because, I assume, of Covid 19. What I find distressing and has caused me to purchase elsewhere is that the shipping dates are not even close to when you will really get the product. They keep telling me my purchases have been shipped but please allow another 7 days. I have had this happen for up to a month past the date it was supposed to be here. In addition they eventually tell me it was lost in the mail so to speak. This sounds like they just wanted to keep the sale as long as they could, and the money, even though they probably knew they could not get the product. So now I don't purchase there anymore. This is very sad. I can wait but I don't like being manipulated.

When Coronavirus sent most people home to work, I needed some type of desk. So I ordered a laptop desk from Amazon. I waited almost 4 weeks. It was supposed to be delivered by USPS, another horrible service, eventually my order never came. Amazon gives you no options to speak to anyone, just pushes you off on either the seller or shipper. Then I figured this couldn't happen twice. So I ordered a new desk from a different seller, this time to be delivered by FedEx, waited almost a month again, all it said was running late. Contacted FedEx, their records showed it was delivered??

Amazon allows fraudulent sellers to misrepresent their products - In 3 occasions recently I have experienced receiving products that vastly differ from the product descriptions. I find nowhere to report these vendors on Amazon, who don't seem to care a bit about vendors ripping off customers. Likewise I boycott Whole Foods now since Amazon bought it, as service and quality has gone way down there as well.

Don’t answer phone. Orders getting cancelled after waiting for weeks. If you don’t have an item don’t take my money then when I complain I don’t have it yet you cancel my order?? Don’t buy from Amazon/China/??? I guess I will start shopping local Again! Buy American. Buy local. Maybe Covid 19 came in a Amazon package?

I ordered a product. It was scheduled for Sunday delivery. Received notification I had been delivered. Went to retrieve it. It was not there. Tried to contact Amazon. Told I could not use phone contact. Had to use website. There was nothing on the website to help. I am now out the product and the money. I hope trump does get Jeff Bezoz and Amazon closes. This is a horrible way to run customer service. I am a senior citizen and a veteran, shame on Amazon.

I have shopped on Amazon for years. They used to be simply amazing with great pricing and an easy to use search bar. Sadly that is no longer the case. When I type in a product I am looking for I now get endless "sponsored" products often completely unrelated to my search. You try and filter and it only gets worse. What truly infuriates me though are the "hidden products" that will never show up in your product search unless you type in a very specific title or use a link found elsewhere. This is not accidental as these products are generally either "sponsored" or Amazon products only. Is it unreasonable to expect to be able to search for and find those items I am after? I have begun Googling items first now instead of beginning with Amazon to evaluate pricing and get a legitimate search and not a fake/manipulated one.

I understand shipping being slowed down from Covid but wow did y'all completely forget how to do it? I made 3 orders and only received one. To report it only gets me being argued with by your personnel and having to fight for a refund! Get it together!

I got a bike through Amazon from a company. I gave my review on their poor after sales service and Amazons too and stated my issue with the bike that was poorly dealt with. Amazon refused to post it and removed saying it wasn’t acceptable. Please see the review sent. “I can’t say I like or dislike the bike. The supplier Leon Cycle Customer Support after-sale service is terrible. I only heard back from them after contacting Amazon through chat. They don’t answer calls or email. I received the box tattered and torn and like an open product.”

My email account was compromised followed by my Amazon acct being used by someone else who then locked me out of my own account. I have had numerous contacts with Amazon for a month now and still no solution. They will not restore/investigate my account issues. Numerous times they have a recording saying they aren't taking calls!!!! Really!!!! You will take my money for Prime and if I want new service they will respond. But not help a customer who orders at least 3 times a week!!!