Amazon.com Reviews

Poor customer service -- worst experience. Poor on Amazon. I have requested for the change of delivery address. These guys made a mess. Have initiated the return by their own and also for refund. How could they initiate the return without intimating the customer who is waiting for the order? Poor on their part. Sorry to say this these people are "good for nothing." Indian e-commerce companies are far better than Amazon.

Be very careful ordering this product from Amazon. The disc arrived in a broken case with the 2nd disc being defective due to flaws in the disc. I have been a customer of Amazon for 15 years and they treat their customers like crap. I'm a long distance truck driver and I have to send my mail to a secure address while on the road. For 10 years that was not a problem, but now Amazon has decided that if my orders go to a mail receiver where it is signed for and secure, I don't have any rights as a customer. This is not right. I can't leave mail pilling up at my condo door while I'm on the road, because it would be stolen. My truck is my home and there's no one else to receive it while I'm on the road. Where does Amazon have the right to say how I should receive my mail? What has happened to customer service. Companies want to dictate how I'm suppose to live and then they wonder why customers aren't buying as much.

Extremely frustrated and disappointed with the seller, shipper FedEx and Amazon.com. I ordered this item 3 weeks ago and it was never delivered. I proceeded to contact Amazon customer service who then contacted the seller confirming the item was delivered and signed for... THE ITEM NEVER DELIVERED AND NOWHERE TO BE FOUND BY MYSELF OR ANY OF MY BUILDING RESIDENTS. I asked for proof of delivery and it was never given to me by amazon or the seller BUT THEY TOLD ME THE ITEM WAS SIGNED FOR? I strongly recommend you do not purchase from this seller or use FedEx as a shipper. Very disappointed that neither the seller, amazon or the shipping company will step up and fix this situation. It's not necessarily the mistakes made that reflects a company's reputation but more so how they handle the mistakes and if they attempt to fix them. Buyers please be careful.

Sigh... I heard that you could sell things on Amazon. I have a lot of gently used books that I wanted to sell. I read over their fees and do a little research on how it works so I decided to go ahead and give it a try. I start creating a seller account and as soon as I put in my credit card information "BAM" I get a message saying that my account had been suspended. What?! Okay so I call/email trying to get someone to help me figure this out. I finally get an email from the seller-performance group saying that I was permanently banned from selling on Amazon and please do not respond to this email. That was it. No investigation, not even a return call. I decided this was a company that I didn't want to do business with. If someone had used my email address or my name in any kind of fraudulent activities I feel like they could at the least let me know what happened. I had to close my cc account/change debit card the whole nine.

Total ** customer care that doesn't support its sellers that make them money, and allows buyers to submit bogus claims. Disgusting. Sellers beware - they don't give a damn about you.

I had purchased a watch through Amazon.com and paid extra for shipping so the next day I received 3 out of 5 items ordered but the one item that I needed was not there even though he said it that was delivered. So I contacted the customer service and explained the situation and the importance of the item. I was told to wait until Monday so I did. No item waited until the previous week nothing. So I called customer service and the support specialist told me there is nothing more they do for me.

Please read and be advised, this is my only outlet to help people. I take full responsibility for this message. It is the truth. I unexpectedly received a lenovo smartphone in mail that I did not order. I contacted customer service by phone and they said "Sorry that your information to your account had be hacked. We will notify buyer and you can return phone and get money back." The only thing they said for me to do was to change my password on my account. I called again, twelve days later, still have phone and nothing credited to my account. I spoke to another customer agent. I could not understand them. I asked to speak to someone else. They said I will get manager. No one ever picked up after fifteen minutes. I hung up.

I bought a pair of Bluetooth headphones over a month ago, they were DOA. I returned them in a few days. Now, a MONTH later, they send me an email telling me I have 24 hours to return it, or they will recharge my credit card. UPS tracking confirms it was picked up a month ago. I spent 10 minutes just trying to find out how to contact them on their website. They hide that information from you! When I finally went through the whole ordeal of selecting the order, and selecting my issues from the drop down menu, and click EMAIL, it then tells me I have to select an item first, and the same thing happens over and over.

I ordered a pair of shoes. They did not fit me or anyone in my job, where there's over 35 employees men, 10 of them have the same shoe size. The shoes were made for a clown. With a very skinny foot. They refuse to send a call tag to pick up the shoes. They wanted me to go take them to a shipping company and ship them back which I don't have the time to. That's why I mail order my shoes. Amazon said they would refund me and to do whatever with the shoes. I never got my money from them. I call back to speak to supervisor, and they never put one on. Make a long story short I don't recommend Amazon to no one.

I purchased a Toto toilet and the service to install the toilet from Amazon.com. The toilet arrived promptly I scheduled the service to install the toilet. The instruction stated that the service order will be routed to the service provider and someone will contact me within 48 hours. No answer after 48 hours. I thought the order did not go through. I cancelled the original order and placed a new service order 3 days later. Then I got a call from a service provider inquiring about the cancelled order the next day. Because of the order was cancelled, they could not performed the work. Amazon routed the new order to a handyman service in Arizona state by mistake. Of course they can't install the toilet in Los Angeles! Amazon realized the mistake and rerouted the order to Sonny's Handyman service.

I ordered two white leather couches. One arrived good, but one arrived severely damaged. When I opened the box, the leather couch was torn largely in two places. The areas torn on the white couch were bruised. So, someone must have hit or dropped the box hard to cause the bruises. I contacted Amazon that one of the couches have two large tears. I requested them to pick up the damaged couch and to send a replacement. Customer services dragged on and on. I sent them photos. They will not send a replacement. They kept asking for photos over and over again. I informed customer service that I've sent them the photos of the damaged couch already. My emails proved that I've sent them the photos to the correct email address.

I absolutely love shopping with Amazon because of their incredible customer service support. I'm really shocked by their 2 star average review on ConsumerAffairs considering how customer focused they are. Every time I call about a complaint with an order, they never fight me on little details like other companies would and simply try to fix my problem with no 'ifs and or buts'. There's never a robot that answers my phone call; I immediately speak to a human being (WHO SPEAKS PERFECT ENGLISH) and always get my issue resolved within 5 minutes. It's incredible. Amazon is the best.

My purchases through Amazon.com have been flawless with the exception of one subscription order that has become an issue. I never have received the original order yet I still get the next orders charge on my card. I have not been able to resolve this issue with customer service and they are unable to help me resolve the issue. This issue is ongoing and I have faith that it will be resolved soon. Amazon has great prices, I really like that they show me all of the buying options.

While I enjoy the use of Amazon Prime, I find that the membership does not always have the better price. I often find that I pay less purchasing from vendors Amazon displays with price comparison, including shipping costs. I do not like purchasing from non-domestic sellers. Specially China; products are often copies of originals and quality is often incredibly inferior, and take weeks to arrive. While I try to avoid making such purchases, regulations (NOT Amazon's) make it difficult to find out I have purchased from overseas until the item shows as shipped.

It seems every time I need something I can find it on Amazon. And for a better price than the stores and that saves me money. As far as shipping costs most are free during the holidays. And after the holidays it doesn't cost that much and you still can find sites with free delivery. And it is much easier than dealing with the disrespectful people in the big box stores. Sorry but it's the truth. 98% of the time my product that I order is in great shape and if it get broken in shipping Amazon gets you a new one quickly. So far I have used Amazon for at least 7 years it seems. All in all it's a great way to order and save miles on your vehicle and gas money in your pocket.

Because of a disability, I'm not able to shop for too long at one time so ordering from Amazon has been an advantage for me. In several years of using Amazon, there have been only a few minor mishaps, which were caused by UPS (package left at the wrong apartment building once), and were fixed in a short amount of time. If an item I ordered is no longer available, Amazon informs me by email. I'm able to choose gifts and send them directly to the recipient without shopping on foot and having to make an extra trip to the post office. Most of the time, the shipping is free. If I want something sooner I can ask for an item to be expedited, but the free shipping usually only takes two days. If an item ordered on Amazon is sent by another company, it may take longer. I am informed by email of the status of my order, and I can check on it any time through the Amazon emails. I highly recommend ordering from Amazon especially if time or health is an issue.

Amazon is the most amazing place to buy and I like that. However, I have a PO box which is not my physical address. Amazon has this real time algorithm which chooses if it sends US postal service or Sends by FedEx or UPS. They can't tell me which one and they make decisions of what to group and how to ship. So I can't outguess them as to which address to use. If I send physical address to the post office, then they reject it as undeliverable. If I use PO box and they decide to group something heavy and go with FedEx, then they won't deliver. Asked them many times to fix it, but they won't. Hence I can't use or trust amazon as a supplier anymore. They did tell me that if I got 100 others to complain on the same thing they would CONSIDER a change.

Because we live a good ways out of town, I do the majority of my shopping from Amazon. The merchandise is always sent promptly and I receive an email both confirming the purchase and another to let me know when it has been shipped. If I am dissatisfied with anything I order I know Amazon stands behind every product, and if I need to return something there is an envelope, postage, and a form to return explaining why I am returning it. Reimbursement is always made promptly. I highly recommend shopping through Amazon.com.

As an aggregator and sourcing agent for online services, Amazon provides exemplary service. The only difficulty with their site, from my point of view, is the difficulty of distinguishing the differences (other than price) between the sellers. Shipping policies (e.g., who can ship overnight, via Prime, and who doesn't) is a challenge to navigate, at least for me. As to Amazon's service, they are first rate. I had difficulties in understanding shipping policies and contacted them on an Sunday afternoon at about 3:00 PM, not expecting anything but an email the next day. I received a personal call about 20 minutes later asking how they could help. Impressive.

I made a purchase at Amazon just before Christmas and they sent me the wrong thing. When I called them they emailed me a return shipper and gave me a substantial refund, while shipping me the correct item. But when it arrived it had one broken part which I had to call the manufacturer for a replacement. They took care of it and Amazon again gave me another credit for my trouble. Some little hassles, but Amazon more than made up for it in great customer service and their prompt price adjustments for my trouble.

We are an Amazon Prime member and totally satisfied! We place at least one or two orders a month with free shipping, watch their online movie streaming regularly, buy all my Kindle books there. The thing I most like is the comparison and description of items. We always check customer feedback and questions related to the item and feel reasonably confident when making a choice. We recently received a defective $500 electronic item, called customer service, it was a no-questions-asked just authorized UPS pick up and item was replaced. I don't know of any reason that Amazon would not be your first choice for shopping.

My experience with Amazon has been excellent, overall. When there has been a problem, they have resolved it quickly and without hassle. More retailers could learn a lot about selling products by modeling Amazon's example. Grant it, their huge size gives them many advantages, and is a bit concerning regarding their ability to put local retailers out of business. But, we work to support our local businesses - provided they're not being ridiculously stupid in their pricing and business practices - of which we have found a few.

I purchased through Amazon and was deceived by their advertising. I had researched the items I was purchasing and would not buy because the cost in US dollars was too high. I finally found the items I wanted quoted in Canadian dollars. The invoice also reflected Canadian dollars NOT American. However I was charged American dollars. After much emailing back and forth I finally gave up as they did not reply to my last email. They said my purchase would be converted to American dollars upon checkout. It was not.

I absolutely love Amazon because their website is easy to use. They offer free shipping after you spend a certain amount, and I have ALWAYS received my purchases earlier than promised - EXCEPT when it is through another retailer through their site. But that is a chance you take when there is something you really want. I do not like this about Amazon. I am finding that a lot more items are offered from independent vendors, which costs shipping rates that are, in my opinion, pretty steep or more than I want to spend. I have gone to other sources to place orders quite a lot in the past year because of this.

Amazon set the bar for e-commerce shopping convenience, pricing, product selection, shipping, and good customer service. I shopped with Amazon since the early days when they sold nothing but books. What they have done with the Amazon brand since then is nothing short of amazing. True, you do give up personal attention and interaction when dealing with an e-commerce giant, but I cannot recall a single order or product problem that could not be resolved with the various online tools they provide. Like Walmart, if people don't agree with Amazon business practices then no one is forcing them to shop there. I for one have no problem shopping at retail giants and will continue to be an Amazon customer until they give me reason not to be!

I love shopping on Amazon.com. It's very simple to use, fast shipping, good quality products, and I can usually find just about everything I need or want right from the comfort of my own home; or by downloading their free and easy to use smartphone app. They have something for everyone! You can even make a registry on their site and share it with friends and family so others know what to buy for you for birthdays, baby showers, holidays, anything! Speaking of Amazon, I just received a package in the mail from Amazon as I'm typing this! How exciting, it's like Christmas. Haha. Wonder what it is? Time to check my mailbox! Can't beat the free shipping options on so many of their items.

We have utilized Amazon for numerous items over the past year and found the products choices to be numerous and well described. Having made several incorrect choices and/or unwanted items their customer service was outstanding for the return of the items for different ones and/or for refunds. Their website is very well constructed and very user friendly when ordering and/or making returns, even to suppliers selling through Amazon or directly from Amazon. Their "Prime" membership is well worth the $99 per year just in savings on shipping. The availability and convenience of shopping online saves much time and expense.

Have never been disappointed with Amazon purchases. They keep you informed of expected delivery dates and so far in at least a dozen orders it was accurate. As a Canadian it's advisable to order through Amazon.ca rather than Amazon.com because with the exchange involved, you could be very disappointed in what you pay compared to what you expected to pay. It's easy to order from the .com side without noticing you've done so, so again exercise caution before you purchase and only browse the .ca address.

I am a big fan of Amazon. When we first moved here in 2007, the closest store was about 15 miles away and I quickly realized the value of Amazon Prime, that delivers boxes to your home via UPS (or other sources). I saved a lot of money and time using their service and their shipping is always fast, efficient, and excellent quality to protect the product. Their prices are very competitive with brick and mortar stores and their return policy is very easy and convenient (they send you a return number and you take the device to the closest UPS).

Ordering from Amazon has always been a positive experience for me. Items have always been received when expected. I had one problem with a merchant not crediting my account for a returns item. After 2 months I noticed my account had not been credited so I contacted the merchant with no response. When I contacted Amazon my account was credited immediately. I did have the receipt from the post office when I mailed the product back so it was able to be tracked back to the merchant. Always keep receipts!!

This is by far the best way to shop. When I have a need, rather than go shopping and guess if they have it or not, I search for it on Amazon, where I always find what I need and more. There I get many stores selling that product, in the United States as well as outside the country. I can compare prices, including shipping cost, read the product reviews, and learn further about that product without driving to one store at a time, driving, parking, wasting gas, time, and energy. Also I base my selection on the reviews of the company (seller). Once I read the reviews and compare the pros and cons and prices, I may place an order with the company of choice, and my package is on the way.

The biggest challenge using Amazon is making a decision unless there is a specific brand for which you are looking. The filters and sort by options help to narrow down the selections and are easy to use. And if you still are uncertain you can check out the reviews to see if those help you decide. Returns are a breeze if you are dissatisfied with your purchase. Being a Prime Member offers benefits that well pay for themselves if you're into movies and music. Amazon is always my first 'Go to' .com source.

Amazon has been very good in the online channel. They have very competitive pricing and great selection. Searching for a product - and related options - is very quick and easy and much better than fighting traffic, parking and covering a football-field sized store to pick out a few things. All online retailers had a nice increase in 2016 partly due to their offering free shipping which is the only issue I have with online shopping. Sometimes the shipping is out of line with some of the smaller retailers.

I have been a member of Amazon for 11 years and, I have never been disappointed. This is how a company maintains their reputation, which is excellent through being customer service driven. I received all of my packages on time, but you know what really impressed me. I purchased a toy that did not fit the age group, I called customer immediately, received a return invoice via email, and promptly the item shipped and received credit. Whatever I need Amazon will have it and prices are normally less than some of the big box stores.

Am neutral about Amazon... It is efficient and generally am receiving what I am ordering but always order with a bit of reservation because if I need to return it it will be a hassle. Always feel like I'm ordering from a faceless machine, that my order isn't really appreciated. That I'm part of the Matrix... But do appreciate the shipping ticklers / trackers.

I was able to shop from the comfort of my home, knowing I would receive the quality I expected. I have ordered many times from Amazon.com and have always been well satisfied. If I needed to return or exchange something it was done with ease. I trust that my personal information is kept confidential which is of great importance to me. My only complaint is when I have multiple purchases from different people I am charged multiple shipping charges which can get quite costly. I would do much more online shopping if it were not for such high shipping charges.

I have purchased various items from this retailer several times and I have not one unsatisfied thing to post. In the way things are so risky these days Amazon will take that risky edge away so you can relax and feel comfort that they stand behind your purchase and if you are not satisfied they will fix you right up. They have a top notch customer service department to handle all of your needs and are very helpful in making the customer happy. This is one online retailer that I have come away feeling 100% satisfied with and I would recommend them to everyone that likes to shop online.

Usually my orders have been more than promptly delivered. Last Christmas, a gift that I had ordered did not arrive until the end of January. Amazon went above and beyond to apologize and remedy the situation. If more companies had the same work ethics and philosophy as Amazon, consumers would be pleased, and the companies would have much success. I love Amazon. I order most of my textbooks for school from Amazon and they are always delivered quickly which is very important to me.

I've been ordering online from Amazon for years and honestly can't remember a bad experience with them. They have a HUGE selection of merchandise and customer reviews for almost all their items. I have a PRIME membership so almost everything ships free and I usually receive my order within 2 days. PRIME also includes video streaming, with very good content. There are several other options with Amazon; Subscribe and Save, etc. that are very handy. I don't know how you get better than that!

I purchased a digital antenna which was supposed to be for exterior use. It turned out that the product was mostly made of cheap plastic which shouldn't have been for exterior use. Another product I ordered was a sports glove which turned out to be the wrong size even though the box it came in specified the right size. Customer service at Amazon.com acknowledged my complaint and promptly refunded with apologies. I would buy from Amazon.com again... and recommend it to others.

It never tells us the shipping amount until the very last step where it may be too late the cancel the order. Often items will say "free shipping" with no star or asterisk to indicate a condition applies in order to get free shipping. Often on check out and even though the item claimed, "free shipping" at the checkout a shipping fee applies and it isn't evident where to click to apply the so claimed "free shipping" option. Very annoying to find out the $20 item we just purchased which claimed free shipping now has a $50-100 shipping charge.

I have placed several orders with Amazon throughout the last couple of years and my experience with Amazon has been flawless. I had an issue with one company not sending me exactly what I ordered and email Amazon about it. And the problem, they took care of it and I had my completed order within a week. I am never disappointed with my orders. They are always what is described on their site or better. This year I did all of my Christmas shopping on their site and received everything in time for Christmas. If there is an delay at all with your order they notify you via email and give you an updated delivery date. I was very happy with all of my dealing with Amazon and would definitely recommend them to everyone.

I signed up for the Amazon Prime Membership to save on shipping charges and it was worth it. The response time for Prime merchandise is phenomenal! Returns are quick and easy; and, I only had a problem with about 2% of purchases, i.e., defect in product. I have not had any problem in receiving the wrong item. It is very difficult for me to physically 'go shopping' so I do a LOT of shopping online. Amazon is the absolute BEST at what they do. I stick with the Prime products whenever possible and the service is amazing!

When I have ordered anything online from Amazon I always feel comfortable that I will receive what I ordered in the time that it says that it will come in. If for some reason the item is not what I wanted or not the right size I never have any trouble returning it. With every purchase it always have what you need to return your items the box and the paperwork so it's very easy to return. With Amazon Prime you always have free shipping and 2 day shipping. I would always recommend Amazon to anyone.

I have never had a bad experience with Amazon. One time I had ordered a KitchenAid mixer as a wedding gift for a cousin's wedding. I just figured everything was fine. I never got a thank you note from my cousin but I didn't want to complain. However about a year after the wedding I happened to mention that I hadn't gotten a thank you to someone who in turn mentioned it to a relative who told their parents. The parents replied that my cousin didn't get a mixer from me. So when that got back to me I called Amazon. They looked into it and said it had been reported as delivered - left on porch. So we figured it was stolen off the porch. Although it had been almost a year, Amazon still credited my cousin's Amazon account the cost of the mixer so they could purchase one. So I really have faith in Amazon.

I live in a remote area in Georgia, 25 miles from any major shopping stores. I began using Amazon in July of 2010 and have not had any problems with on-time delivery or product quality. If I was not satisfied with a particular product or misread the description of the product, I had absolutely no problem with returning that item. Right now I am waiting on 2 items that I've ordered and have been kept aware of their delivery date. I'm very happy with the many items I've received and kept from Amazon and their affiliated suppliers.

I have been a regular buyer of electronic products on (amazon.in) and is fully satisfied and happy with (amazon.in) service from customer satisfaction, delivery, return policy etc. I know not everyone likes buying products online especially due to the frauds happening on e-commerce companies like (snapdeal, flipkart, ebay.in,) etc. But as far as my experience goes (amazon.in) is the most customer centric company who take cares of their customer in every which way possible. I would not say the same for snapdeal or flipkart because I do not shop on these websites but on (amazon.in) you can shop confidently especially their fulfilled products. So if my opinion matters and whosoever is reading this can trust amazon.in for online shopping. Thank you.

I use Amazon (specifically Amazon Prime) for at least 75% of my household purchases. Since I don't have a car and live in a city, it's very convenient to be able to have regular household items shipped to me - detergent, paper towels, etc. There have been a few times where items were damaged in shipping, all glass items that were improperly packed - this would be my main gripe with them, that they people packaging the items don't always seem to be aware that these items are breakable.

I have had a very good experience with Amazon. I usually find the best price, and the item arrives in 3 days. They allow you to return, with no hassles. I bought one item from them and ordered the others (same item) from Hayneedle. The item from Amazon was of good quality. The item from Hayneedle was of lesser quality, looking like it was seconds. I had only saved 2 dollars on each item purchased, and took over two weeks to get, and I was not notified of it being on back order. I will only go through Amazon next time.

If you check net-wide, you will often find Amazon can be even cheaper than Walmart online, especially for staple products. Returns were easy if you can manipulate your own account as set up. The one "con" I have to the "pro" comments is this: they change the prices multiple times per day. Example: when I was going to buy a second Rubbermaid, 40 slot storage unit for the garage, I initially paid around $37. After that, they persisted in almost $46, even within just a few days. It's like a roulette game. However: they ship well and fast - fast beyond comprehension, actually.

I have dealt with Amazon. ca for several years now and have been very satisfied with their services. Even when items have been on back order, they seem to give a far out date and in my experience the items come in before that date. So no extended wait times. Which is a good thing when ordering for special dates such as Christmas or birthdays and such. I have also been refunded for any price changes for payments made when exchange rates have varied due to the time of purchase versus the date of items being shipped. I would recommend Amazon to anybody wanting to purchase various products online.

Amazon and eBay have set the standard for online shopping satisfaction. Since we spend $1000 a month online we are treated as 'best customers'. If something we bought is not right Amazon sends UPS to pick it up, pays the shipping and refunds our money within a day or two. This isn't a new experience for us; local retailers treat us the same way. Walmart online, Home Depot and others have followed suit, making ordering online and picking up at a store or shipping to your home for free far better than going to a store to discover something is out of stock.

I have shopped with Amazon for several years and have always been pleased with the sellers quick actions to well package my products prior to shipment. I have never received a damaged product due to this diligence. Add this to fast shipping and you have A+ service. I also shop at Amazon for price savings. I compare prices in stores and at other online sellers and always find that Amazon has the best price for the item I am buying. To sum up, with Amazon you get the best of 2 worlds, great prices and wonderful service!

Over the 2015 Christmas holidays, I ordered five items from amazon.com and every item was delivered on time. Also, all items came with free shipping. I have shopped at amazon.com for the last 10 yrs. and find that they always go over and above to make my shopping experience as pleasant as possible. I would recommend amazon.com to anyone shopping for something and want quality and to have that quality item get to them on time and without damage. I have over the years had to return things and the seller reapplied the money to my credit card account in a timely fashion.

I have used Amazon.com's services many times throughout the years. I really Love Amazon Prime! This is the best option for those who need specific items not sold readily @ local merchants. I have had a recent experience of purchasing a vacuum through Amazon Prime. I purchased the vacuum through a secondary merchant with the Free 2-day shipping option. The vacuum worked great for one use, then the button stuck in the 'On' position. I was able to return the item in the same box, print a shipping label and was refunded within 24 hours! I then purchased the same vacuum through an Amazon fulfillment warehouse. Received it in 2 days and it works great. :) Would highly recommend Amazon & Amazon Prime!!

I have been a member and user of Amazon and Amazon Prime for several years. I have purchased everything from baby items to pantry items to clothes to computers, lawn and pool supplies, electronics and of course, Kindles and book downloads. Only once was I terribly dissatisfied and had to return a product. No worries, full refund. I urge anyone who likes good prices and convenience to use Amazon and/or Amazon Prime. Read the customer reviews, use the interface to ask questions, and compare prices online and if you can, in local stores. Amazon is great if you are a savvy consumer that values time and convenience.

I've been an Amazon customer for many years. It was amazing in the beginning. Then it was forced to collect taxes for many products. Then they raised the Prime membership by about a third. And finally, their pricing stopped being competitive. One small example: the identical size and brand salt I use is under $5.00 at Whole Foods. The cheapest I can now find it on Amazon is around $7.00. Buying the salt in bulk on Amazon still doesn't keep it competitive with bulk pricing in my local area. While delivery to my door is easy and convenient, spending more money on items I used to purchase on Amazon is not. And since I prefer Netflix to Prime entertainment, I have little reason to renew my Prime membership next month. Instead, I will pay for shipping if I want to shop there.

If ordering directly from Amazon Prime and delivery is guaranteed within 2-5 days, you are good to go. But, buyer beware whenever it's an unknown company and whether you need the gift(s) for a special occasion by a specified date. I ordered 2 Christmas presents on Dec 2nd but did not arrive until Jan 12th, only to find out they were international companies. Know the facts, definite delivery dates, and guaranteed items. One item wasn't what was only a partial order but the item delivered showed a different photo. If this happens, demand a refund or use VISA to back you. I'll only order through Amazon Prime from here on out.

Love the extensive products that are offered by Amazon.com. I especially love the Amazon Prime membership. It offers two-day shipping and they do not disappoint! I have even gotten products overnight using it. Yes you have to pay for it but the nice thing is that, especially for my son who is in college, they get a discounted rate for this service so if books are needed they can get them pronto! Have never had a problem with them so really cannot rate customer service but their prices are very competitive and I use them over and over.

I've used Amazon.com for the last three years. Last year, I finally bought into Amazon Prime. First, Amazon nonprime is an excellent place to order all types of products. Secondly, Amazon Prime is perfect for someone like me, that like to order various items/gifts all year long and receive free (if a Prime product) shipping. Their customer service is top notch and their return policy is one of the best (read well - various sellers/shippers). Their two-day free shipping is the best! I will remain an Amazon Prime member for years to come.

In general, my experience to buying online at the most of retailer it is excellent, I have very good experience. I did 99% of my Xmas shopping online and is great, don't have to go from one store to other looking for stuff. You can find whatever you want at the tip of your finger and browse different website and compare price etc. I hardly go to store or mall, they are too crowded and subject to determine hours, online you have access 24/7/365 any time of the day or night. Thanks God for modern technology :-)

I've purchase a wide variety of items over the years using Amazon. My experiences have been good until this past Xmas. I ordered a gift on Dec. 12, to be delivered to my granddaughter, who lives in another state. It was an Amazon item, and they did not indicate that it was on backorder. I discovered this on my own when I went to track the package, which was being delivered by USPS. I never received any email or other notice from Amazon that it would not be delivered in time for Xmas. It did not arrive until the end of the first week in January--very disappointing.

Amazon is a well organized company - their Amazon Prime is an outstanding service. I like it for the convenience and value. I even order birthday/Christmas gifts there. The few times I had a problem with a product, their customer service was excellent - just download the return label and have UPS pick it up. Amazon replaces or refunds immediately. I don't particularly like shopping at malls and really prefer the online retailers. I probably order from Amazon at least twice a week.

I've ordered many things from Amazon from Vitamins to wristwatches and everything in between. Small purchases and large. I have NEVER had a problem with the vendors that sell through Amazon or Amazon itself. It took me awhile to purchase the "Prime" membership but I am glad I did as I have bought more and more things from Amazon which pays for the additional membership. What's absolutely great is that most of the things I have ordered that are Prime have always arrived as stated - the next day or the day after. If Amazon sold groceries I would probably order them too! Can't think of one complaint. Very very happy with Amazon and will continue to use. (no - I don't work for Amazon!)

Amazon is my go to for online shopping. We buy everything and have also returned a few items without a hassle. We have purchased everything from college text books to food items. The one concern I have is if you buy something such as toilet paper in bulk from Costco. The same toilet paper on amazon may seem to be the same or better deal until it arrives. The quality and amount is not the same as it would be if you purchased from Costco. At any rate Amazon for the most part is great. I just recently used Amazons new service Amazon Prime Now. I paid the extra $7.99 for 1 hour delivery. If I didn't want to do the 1 hr it would have been around 2-4 hour delivery window for free being a prime member. The items showed up within the hour. No problems. Cons on that is the delivery person expects a tip. I understand and don't mind tipping. I always tip more than 20 percent. But this does add to the cost and that is a con from my perspective.

They have almost everything you are looking for. Their prices are generally good. However, sometimes they go up if you don't buy right away, even if you look again very soon after your initial search. It seems that this might be something they almost have programmed in. It isn't just me who has observed this - I wonder how they do that? You look for something, find the price, check other sites, go back to buy it at the price you saw - and it's already a higher price?? Hmmm - seems suspicious. Other than that, they are usually reliable and have good availability and prices.

I used Amazon.com a lot. I order books, movies, cosmetics, health products, and more. It's a convenient way to shop and I am satisfied most of the time. I am a Prime member, and while I have the perk of 2-day shipping, items that I order rarely are delivered 2 days from the time the order was placed. In the beginning items always arrived in 2 days, but as Amazon grew in popularity, that 2-day delivery rarely happens. While most of my purchases are great deals in terms of price and quality, there are some items that are over-priced and there are some items where quality is questionable. Read reviews and shop around.

I use them frequently and go to the site almost daily checking a variety of products. More often than not I buy from Amazon over any other online retailer. I especially appreciate the lengthy reviews, and that it doesn't seem like Amazon censors comments too much, so one can rely on their veracity. I like that merchants can comment as well to consumers. Also, their descriptions are pretty good. The only observation I would have is that they require those selling supplements to provide pictures of the FULL label so that I can read it is its entirety. I have purchased product, only to find that it has ingredients that I can't take. So that would be my one request.

I am a prime member of Amazon and wish I had bought stock in the company when I first began shopping! I have bought many items over the last 4 years and will continue to shop in the future if stocks don't continue to tumble! I always come away from returning, or complaining about items not received in a satisfied customer bubble. Amazon does not disappoint, they strive to provide customers excellent service. If only our government would learn from them.

Amazon is easily the most customer friendly business on the planet. Amazon thinks, eats, and breathes customer friendly. The prime membership is simply amazing. My wife and I have been able to make a much more educated purchase than ever before. The customer reviews and the two day shipping make buying confidence at an all time high for me. Many times I find a little lower price somewhere else, but not enough to make it worth it. Amazon rocks this world.

I use Amazon when I know what I want. They have a vast selection of items so it is good to know what options you are looking for in a product before you go into the site to compare products or you can get overwhelmed. That is what I did when shopping for a steam iron. I knew the brand name I wanted and went from there. I find Amazon usually has the best price and you can get free shipping if the item is priced high enough. I always check a couple other spots though like Costco or Sam's. Their shipping and tracking are excellent.

Amazon is still the online sales leader. Growth and on-time holiday deliveries are the biggest challenge. They have fair to competitive prices for most product offerings but tout their deliveries, which normally beat their deadline. In effort to make a high volume of Christmas Eve deliveries, 2015 proved too big a challenge with numerous deliveries with their partner UPS missed the "promised" delivery date and the changes to the delivery date were not acknowledged until the time they were due.

Before I check prices anywhere, I check Amazon. For most products, it offers a wide variety of styles, sizes and prices. After checking Amazon, I go to other sites. Because Amazon has so much variety, I can usually find what I want cheaper there. Where I live, there is only one retailer of any size, so I check a 40-mile radius. I love the prime shipping because I frequently buy smaller items that won't get to the $35 free shipping price. I love being able to keep track of what I've bought, also. Amazon's customer service is second to none. I love Amazon.com.

All in all, I have had a generally good experience with Amazon.com. My last order however, was not good. I placed an order for a Bluetooth speaker and it was promised before a certain date. The product did not arrive as promised and the seller did not provide a tracking #. They just said it must have been lost. All orders should have a tracking # so the package can be tracked. I am sure the product was being shipped from China and now they have my credit card # and I didn't get what was promised. The speaker was to be a Christmas gift and it never arrived. I was given a refund but that didn't help the situation at all. I will be sure and check on where the products are being shipped from the next time.

Amazon used to be a great retailer. However they are now priced like the convenience store. You pay more for their variety. They still have bargains but if you purchase an item or over search the price goes to the nosebleed section. I love the delivery process. Lately though they have been using the postal service and I've caught different drivers delivering my mail and coming back with the package a half of an hour later which makes me extremely uncomfortable. This was Christmas so maybe the mistakes were honest but it does not feel right. As for customer service lately I've had to ask for my refunds and the last time I had to get irate to get it. All of the negatives that I've mentioned happened in November and December except the schizophrenic pricing that's happened the whole of 2015.

I subscribe to Amazon Prime. It is very convenient, but there are several areas that I have issues with: Price- there is no mistaking that the prices with Amazon prime are inflated to cover expedited shipping. 2-day shipping really isn't 2-day. Its "best effort" 2-day. I've waited up to 5 business days for a prime item, and the response from customer service is basically, "These things happen". 1-day shipping is a gamble at best. I ordered something I really needed the next day, and the ordering page said if I order in the next hour I would get it. I ordered the item, and paid an extra $7 for next day shipping.

Amazon is fantastic; they sell everything. Their search filters are the best of any online retailer that exists. Their customer service, though I've rarely needed to contact them, is extremely nice and helpful. Their shipping is reliable, Prime is a great value if you use it a lot. I have noticed lately that there are more and more low-quality third party sellers on Amazon, and they tend to overwhelm the search results which can be frustrating. I've had several experiences in the past year where my search results have displayed blatantly counterfeit products from third party sellers based overseas, with very misleading descriptive text. I wish Amazon would veto this kind of seller more thoroughly to weed out some of those counterfeit or extremely low quality knock off products. On the whole, though, I still buy stuff on Amazon all the time and have a very favorable opinion of them as a retailer.

Amazon is a great online retail merchant. They try very hard to use responsible sellers and to help customers when they face a problem. For example, customers can review both the product and the seller and the packaging of the product. Amazon has a good process for returning products and you get your refund quickly. A minor problem sometimes your reason for returning a product does not match the reasons to choose from, which can cause the customer to pay for the return. My overall evaluation is EXCELLENT.

Amazon is quite simple to use. When my merchandise has been faulty, there is a number to call and speak to a live person or an online email or place to put that the merchandise needs to be returned and the reasons. I was given so many days to return the device and a choice to have UPS come and pick it up. I received my new item before I sent back my old item. I was emailed a label for attaching or the UPS person already had one. I paid nothing for the replacement. The replacement came within 3-5 days. I also one time never received my second hand item from an independent seller on Amazon and was refunded.

Most of my orders have taken a long time to arrive. They use huge boxes for small items or just a few items, with terrible packaging & shipping (tossing all the packaging on top of all the jumbled items, not sealing boxes correctly so that they were partially open, packages left upside down, packages left out in the rain so rain seeped in and ruined everything inside, shipping perishable items to Phoenix in the summer with nothing to keep them cool, etc.) At least one item per order has been defective, of poor quality, and/or broken.

I ordered hard to find toys for my grandson for christmas, ARCEE transformer and Scooby Doo toys. I was constantly checking online but most were too expensive. Finally I received an email from Amazon relating to the items I had been searching. They were now listing them in Canadian dollars. I ordered both Items and when I got to check out the invoice was not converted to American dollars. It was Canadian so I ordered the items. When the items came they were just as described so I packaged them up and sent them off to my grandson. It wasn't until I checked my Visa that I realized I had been charged in American dollars.

Amazon has never disappointed in any area. If something comes broken, it is reshipped immediately. If the product is not right, a mediation takes place immediately. With that said, I have seldom had any problems with any of the products I have ordered. I shop online because I live in a bedroom community and therefore I am miles from the larger stores. From name brand appliances to products for home repair, music and DVDs, clothes and groceries, pet supplies, they have everything all in one place.

I made a return and was advised a credit had been issued. I could not find the credit. It is impossible to reach a live person to get an answer. In desperation I placed a dispute on the charge with my credit card company. Only then did I get a response. However, the response was that credit had been issued. After several emails I was informed the credit had been issued in the form of a gift card which I could use as I wished. I would not have agreed to the gift card even though I will eventually get my money. I was given no choice in the matter.

AMAZON has figured out that Cust Serv is common sense, and In my mind, just overtook LL Bean. There're still hitches, but this is the ONLY time I've believed a slogan like "Striving to be the most Customer Centric Company." And it's not just b/c I'm currently in the 30-day, free trial of AMAZON Prime; I have complete faith they will offer the same service when I decline the premium shipping membership in Feb. Send me an email if I'm wrong, but AMAZON seems to be too smart, too quick, too innovative.

Amazon is by far the best, never a problem with returns, really fair prices. With the prime no one comes close. Next best I think would be a tie between Kohl's and Target. Both are pretty quick with their shipping, as I am most of the time home without a car I online shop a lot. Amazon with prime pays for itself many times over with its streaming movies and shipping and don't forget wear and tear on the car plus the fuel factor. Online shopping is also good. I know for me is there is no impulse buying, I just get what I need.

I like Amazon's variety of items, the prices and especially the delivery with Prime. Any issues I have had with second party sellers in the Marketplace are addressed promptly by Amazon and were resolved to my satisfaction. During the holiday though one of the Marketplace sellers over advertised an item and I was not happy and want to comment on that but could not. I do as much of my shopping as I can on Amazon and if they get better pricing on groceries I would purchase my groceries on Amazon too.

I gave a good rating to customer service, because anything less would imply that there was a problem, when in truth, I've never had to call their customer service. I've never had any problems that required it. I do occasionally order from some of the others on your list, but mostly I stick to Amazon. It is comprehensive and trustworthy. I have read that other retailers accuse Amazon of unfair practices, but I am not another retailer, I am a customer; and from my vantage point there are no problems. They see to my needs; and if they make money off of that, all power to them. I live in a small town and there is very little variety of goods available. I HAVE to shop online if I want anything out of the ordinary, so this is not just laziness on my part. I like the fact that Amazon can usually supply me with what I need. Occasionally I use eBay or Wal-mart or specialty suppliers, but I generally look on Amazon first.

I have found Amazon to offer superb selection, service, and convenience. They don't always have the lowest price, but they usually do. I find their customer reviews VERY useful. I also belong to the Amazon Prime service, which gives me two-day shipping on most purchases, plus the Prime video streaming service, which I value, along with audio streaming and Kindle borrowing, which I don't use. In the rare occasion when I have an issue with Amazon customer service, I have always found them to make suitable accommodations within a day or less. Beyond that, their site makes it very easy to find and order most items.

Living in a remote part of US I use Amazon more because I can get items I can't find in limited shopping areas here. Amazon gives me multiple choices of same type items and multiple prices. Shipping is reasonable though I'm not quite sold on "Prime" yet and don't use it. Multiple items generally ship at the same time provided Amazon is filling the order. If a mistake is made Amazon is swift to address/fix it no matter if the item is not fulfilled by them or a private seller. Private sellers are held to a high standard by Amazon. A recent order I received in November was missing one item I just discovered a few days ago. I called thinking the time frame for reporting the missing item would cause me problems in getting it but I got no hassle and received the item within three days. Shipments from Amazon almost always arrive at the appointed time frame.

Every few months I have to order Sterile solution for a Sclera Contact lens, as well an inserting tool and this is the best place for both. I am able to order from 2 different companies along with any other items I might be purchasing and have them ship at the same time for free. It might take a little longer than normal shipping this way but I have never paid for shipping with Amazon as long as my purchase is $45 I think. I have always added something else to my order so this has never been a problem and I always order well enough in advance that this longer wait time is not an issue for me.

Buying from Amazon is cost-effective and simple. The price is very reasonable. The delivery is acceptable as I live in Southeast Asia. The goods I purchase are books, children toys, stationeries and light electronics. The existence of Amazon really helps me as I could save from 20 to 70 percents compared if I were to purchase the goods from Singapore. The only problem I have with Amazon is not because of the Amazon itself. The Singapore government restricts the purchase of up to Sing dollar 400 for no tax. Above that value, the tax import of 7% will be imposed. This is no good at all. I keep my shopping up to Sing Dollar 400 for each transaction with Amazon. For a foreign country customer like me, sometime it gets a bit difficult to buy some things from Amazon that does not deliver to foreign country. Things like portable scanner, mobile phone, printer, laptop, or gadget, most of them cannot be delivered to a foreign address.

I am a HUGE fan of Amazon.com. Have used their services for more than a few years and never had a problem with delivery and more importantly, with returning a product although using that service has been very seldom. All products ordered have been as described and the few times I've needed to return a product it was hassle free; no questions, arguments, etc. I have only used eBay a couple of times and that too went well; never had to return a product so can't speak to that aspect of the business.

For the most part it was a good experience until something comes damaged. Then you speak to someone from another country who has no idea what you are talking about and you can't understand what they are saying. I ordered a shelf in November and it came damaged. I reported it immediately and I just heard from the seller. They want me to take a picture and send it to them but I don't know how to send it so I will make do with the 2 broken shelves but I was a little disappointed with Amazon. The plastic shelves can't be used for anything else so why can't they just send them to me. Amazon needs to be more careful picking their sellers.

I have been a long term customer of Amazon and accustomed to their honoring their 2 day guarantee for in stock Amazon items arriving two days after purchase. Apparently they have suddenly stopped honoring this, and many thousands of customers are up in arms. I am one of them. I ordered an item early yesterday January 25 which I needed by Wednesday. At the time of ordering it as usual showed a delivery time of Wednesday. Now it shows Friday. After calling them they suggested I should hope it gets to me sooner, which is a possibility. Hoping for possibilities is NOT what people are paying $99 per year for when they sign up for Prime. This sudden change will be a costly and disastrous policy change on the part of Amazon.

Amazon's packing sucks. Half the time there's too little or no packing material in the box. It's inappropriate for the item(s). Prime Pantry ships heavy items with light items, so the light ones are always smashed. I've had a few items replaced or refunded, but it's a pain. They should just do it right in the first place!

Someone appears to have accessed our Amazon account and has purchased several items, some of which have been shipped to us. We continue to receive notices confirming purchases we did not make. This has gone on since mid-December, and Amazon has failed to address the problem. My partner and I are the only occupants of our home, and nobody besides us has ever been given our account information.

A year ago I bought an iPad mini. I got it, powered it on for 20 minutes before it stopped working completely. It had some hardware problem, I guess because it was from some sketchy 3rd party selling on Amazon. That was $200 dollars down the drain. I complained and tried to get Amazon to return it to the buyer (IT WAS AN OPTION FROM AMAZON'S SITE)... I don't recall what the option was. I'm not even going to bother looking it up again. Honestly, I doubt Amazon tried to do anything. Today the iPad sits lifeless on my shelf. Yesterday I clicked "cancel order" because I no longer wanted something I ordered. Amazon said it was too late. This has happened... I dunno, a dozen times in the past? I get the feeling that Amazon doesn't care about their customers. Why put the option there, if it's not really an option? It's like, did they even try to cancel the order???

I've been a member of Amazon Prime for years and order almost weekly and rarely did my orders arrive late. That said, 2016 has brought a huge increase of late deliveries and more products are posted as 3-5 day prime delivery and less two-day delivery. I contacted customer service and was told only Amazon fulfilled orders are Prime eligible. So I cited a current order that was sold and fulfilled by Amazon.

I purchased a product online and prior to reaching check out, I was prompted to check out their prime time services for 30 days. It was over 1 year ago, so I do not fully remember whether I checked it or not. Their prime time membership services went into effect; however, if you engage in transactions from outside vendors, you do not get any benefits. So why sign up? I think it is a waste of money. If I had not careful looked at my online banking transactions, they would have gained another $107 dollars. I do not recommend Amazon.com's prime time membership.

I ordered a printer. It show free shipping - any item over $35.00 or more free shipping. I were charged shipped charger. BUYER BEWARE.

I have Amazon Prime - which promises 2 day delivery on items marked Prime. I ordered 5 items marked "Prime" on Jan. 20 (Wed.) - and all came back that they would be delivered Jan. 25 (Mon.). I called and the Customer Service Rep. verified they would be delivered Fri. Jan. 22 - the promised 2 days. The next day I noticed the website still said delivery Jan. 25. I called - they confirmed deliver on 4 of the 5 items for Jan. 22 and sent an email. I got home that evening and there was another email saying all items would arrive Jan. 25. So I called again and have been on the phone for 40 minutes mostly on hold waiting for a supervisor. Bad service followed lies or inability to do a job.

I had picked out 5 items for purchase from Amazon with a total of $97 and some change. I bought a prepaid card and loaded it with $120. I purchased the items and Amazon told me the sale was good and what days I would expect 2 different shipments. A week later I look at my account and find out that 3 items were denied for insufficient funds. I later learn that if an item costs 12 and another 24 that the vendor will, as they put it, "put their arms around" more money than the sale causing the other items to be denied for insufficient funds. I called the credit card company 2 weeks after this fiasco and find out that there was a charge for 12 and 24 and 27 dollars. Looking at my account however I find no charge for 27 dollars.

What happened: Every time I order something from Amazon.com it gives me the date that I am supposed to receive my product, and it never arrives on that date. I then get a generic "Sorry your package didn't arrive by the expected date, but hopefully it will in the next five days, if not receive a refund or reorder the product." Amazon does not allow you to contact them, or make a general complaint about anything. Very disappointed. Consequences: There are none. Amazon just doesn't care!

I purchased a gift card for a friend on 12/31/15 and she is still not able to redeem it. We have both attempted to contact customer service with ZERO results. I think their strategy is to pat you on the head so you'll go away as soon as possible. The issue is still not resolved. Nice gift, eh?

I placed an order on Jan 10th 2016 for 4 gallons of the abovementioned product, sold and shipped through Amazon Prime. Prime is suppose to be two day shipping, here it is six days later and I receive half of the order. When contacting customer service, they just say sorry. The above item is for a business vehicle and the delay has cost us thousands of dollars and all they say is sorry. They also stopped all tracking info after it had stated that delivery would be Jan 13th 2016. I know that Amazon holds high standards for their sellers, but I guess it's a different set of standards for Amazon themselves. I will update this review once I receive the other two gallons, if I ever do.

My mother bought me a t-shirt for Christmas that was too small. I contacted Amazon and got a women who was obviously in the Philippines who didn't understand me at all and sent me an email confirming that I wanted to file a complaint about a 3rd party seller on Amazon which was nonsense! After bouncing emails with someone at Amazon who clearly didn't understand either, I finally got an address to ship it. I shipped it ten days ago and have heard NOTHING!!

I sold an iPhone 6s on Amazon.com and it was a used phone with minor scratches on the screen. And at the time when buyer contacted me and asked me all the questions regarding the phone, I told him everything well and clear. But then when he received the phone, he started threatening me by asking me for more discounts, and opened a case with Amazon, and Amazon is forcing me to accept the return even though it's not my fault. And on top of all this, Amazon wants to keep the commission they charged on this transaction as well.

We had a purse stolen with a $250 Amazon.com gift card inside. A purchase was made and mailed using the stolen card. After talking with about 6 Amazon.coms customer's service representatives they would not give me the name and address of the purchaser so I could relay to the police. This is clearly a criminal act and Amazon would not help me bring the criminals to justice.

I have been a Prime member since 2005. I am disabled and order everything online including food items. I only buy from store those things I cannot get on Amazon that week. I have always placed my orders on Thursday and received my items on Saturday. However since Thanksgiving, I now get my orders I place on Thursday on Monday. Now if I want my order on Saturday they want me to pay an additional $8.99. I contacted prime and talked to a supervisor and he made it seem as the holidays were the issue. So I placed an order on 1/14/16 and again was indicated on my order if I wanted it on Saturday I had to pay an additional $8.99. I did contact my local UPS Distribution Center today 1/16/16 and confirmed they do still and have not changed their delivery to no Saturday deliveries. So I feel this is an Amazon Fraud issue for what they advertise for Prime Membership which states still 2-day shipping and no annotation excluding Saturdays.

I pre-ordered a book from Amazon UK which was due for dispatch in Dec 15. After still not receiving it a month later, I noticed it had been for sale on the Amazon site for almost twice the price yet they still hadn't sent my copy. After contacting customer services I received the company ramble - they obviously hadn't even read my query. They just repeatedly told me to cancel the order as they couldn't source the book, and then to order it again when it came in stock (at twice the pre-order price). I reluctantly cancelled and lo and behold, it instantly became 'in stock!' What a con! Obviously they did not want to deliver the book to all those who had pre-ordered at the discounted price.

In June 2015 my Amazon account was hacked and fraudulent charges were made. I reported these charges as soon as I was aware of them to Amazon and my bank. My Amazon account was supposed to be temporarily deactivated at that time. Once the "investigation" was completed and spoke to them, next the account was supposed to be reactivated. I did not access it for several months as I was obviously upset and only used the kindle around the holidays and summer anyway. When my daughter went to redeem her gift cards from Christmas on her Kindle, the account was still deactivated. I spent over an hour on the phone with them 12/29. It ended with them stating they would get back with me in 2 to 3 business days. I did not hear from them and contacted them again 12/29. I got the same thing. I would get a phone call or email in 2 to 3 business days.

Please don't pay before or go for the costly product... It's a big Cheater. Doesn't respond or clear the problems soon. I have booked and paid for SLR on 25th, December 2015. Till now not received. It's already 21 days... Now also we are not getting proper response from CC for delivering the product. Such a big company, very poor service. My order ID **. Amazon India check it and dispatch the product soon...

Purchased a CD External Drive and paid almost as much for shipping as the item itself for same day delivery. Item arrived with the front panel unglued, tried to reach Amazon by signing in to let them know of my problem with the drive and I have been locked out from signing in!!! How unfortunate for such a Large Company like this NOT to stand behind on what they sell.. I think they are just shameless.. They take your money and No responsibility for what happens if an item arrives defective. Shame on you AMAZON!!! Is this how you became so Big by ripping customers off!!! Mmm... I am sorry I am not able to give order number as I cannot log in to retrieve it. I created my account using a phone number rather than a email address.

I have been an independent seller since the 1990's with other online company's. The process they have for reviewing you as a seller is pathetic. Amazon is a company that wants full control of everything from the sellers who they ban for the smallest problem, with no reliable review system in place to fight once they put you on a bad sellers list. Furthermore if you buy a product when Amazon is the seller (Amazon actually sells stuff too) and competes with their sellers - you can't leave a bad review when the item is bought from Amazon as they set it up that way. They also ban buyers if they deems you a bad buyer as well. Furthermore I know someone that is a vendor to Amazon the company and they demand the lowest prices to the point where the vendors have trouble making money and some vendors walk away from them.

I bought a new iPhone 5c from Better Deals Faster on Amazon on December 16, 2014. On my receipt, it confirmed that "New iPhone 5c 16GB (Green). Factory unlocked for use with any GSM carrier. Covered by 1-yr warranty". In Nov. 2015, we started having problems with the phone (could not call or text), we contacted AT&T, our network provider, and they tried to address the problem. However they said they could not fix it because it was not the problem with their service. We called Apple but they said that: "The phone is out of Warranty because it was purchased on June 27, 2014, not December 16, 2014, and the phone was not new, it was a replacement phone." I have to say I was extremely shocked to learn that the phone I bought on Amazon was not new as I was led to believe when I bought it, and it was not under warranty as it was stated in the receipt.

I've been shopping with Amazon for several years now, and I mean often daily shopping. I have started purchasing a lot of normal, daily items via Amazon (i.e. lotion, batteries, etc) so I have purchased well over 100 items in 2015. I have a Prime Membership so as long as I purchase from a Primer sellers, then no shipping. I have NOT had a single problem with delivery or delivery time -- for any item shipped in the USA. Overseas, yes, I had a problem -- never received what I purchased once, and another item took a week longer than expected. However, those are problems that is not in Amazon's control, so it is not their fault.

And misleading "top rated comments". Because of my severe arthritis I was looking for something to carry my groceries. Based on the "outstanding reviews" on the Lumex RJ4700R Set n' Go Height Adjustable Rollator, I ordered it. The first, and only thing, I checked was the size of the pouch, below the seat. This is not a pouch, it's more like a coin purse made of very thin plastic. Also, the carton has a flimsy plastic handle (more like a piece of scotch tape) which broke when I pulled it from the packaging box. I emailed the co. and requested a shipping label & refund for the above reasons. I rec'd a reply which says in part: "Your RA # is being processed by Graham Field which takes anywhere from 2-3 business days, and they do have a 25% restocking fee."

I have used Amazon's product Kindle Touch book reader, model DO1200 IC 960DA-1013, very briefly for several years. After numerous problems, I went to Nook reader which has been working perfectly. Few months ago decided to put in use my useless Kindle but it did not let me register at all even though I used my active accounts which I used to register my 2 phones. It did not give me chance even to open new account. Always the same arrow message appears. After chat with Amazon's rep a month ago received the promise for fixing the issue. Nothing happened since then. The only positive thing about the work of Amazon's customer service was that they were polite.

I need your help on this matter. I placed an order on Amazon and I was expected that on December 24 2016 but never arrived, was not delivered. The information of the courier said that. Then I contacted Amazon for this reason and they refund the amount but one day later my account was closed and I never used my money. I contacted and they said, "We closed your account because you reported an unusual number of problems with your orders." But is not true. Am a customer since 2013 and this was the first time that I ask for a refund. Now I have 425 dollars on my gift card balance but I cannot used because my account was closed. What I can do because they said this, "Your unused gift card balance is no longer available. We may not reply to further emails about this refund request."

To start with, I did have some good shopping experience with Amazon before. But somehow I don't know since when, dealing with them became so frustrating and a total waste of time. This month I placed 5 orders, none of which has been received. While I talked to customer service, my issue was never addressed properly. One of them was even rude, saying that "as an online company, we are the one who loses money, coz we did send out the item." But what's the point of doing business if you send out the items but the customer couldn't receive it and had to request a refund? Also, I hate to the guts that they promise 2-day delivery but always can't meet the promise. Even though they just extended my Prime I still decide to cancel my membership coz I don't want to deal with this hassle EVER, EVER AGAIN!!!

Amazon Review Department would not post my negative review of the delinquent delivery of a gift card. They said that as it was a delivery problem rather than product problem (isn't delivery of a gift card a product problem?), I should rate it on www.amazon.com/feedback or www.amazon.com/packaging, neither of which includes gift card orders for review or comment. There was nowhere to report one's negative experience--a shrewd form of censorship. When I asked for further guidance for reporting such a negative experience, they never responded.

I was a seller on Amazon. A couple of customers' orders were late. I refunded the money even when they got their orders. Amazon suspends my account without telling me why. I tried to communicate with them but I got lots of non-answers. Then they say due to their silly "A-Z" notion, that they will hold my money for 90 days. DO NOT SELL ON AMAZON. They did not give me a chance.

I ordered a VR headset that was Prime free same-day shipping. I ordered another item to make the minimum ship total. I was asked to pay for same and one day so I chose 2 day free shipping. The 2 day shipping on the headset would take 4 days instead of 2. I spoke to a customer service rep and asked why I couldn't get the same or next day free shipping. She said I did not qualify by my shipping address. That was not the case. I figured out later that the 2nd product also needed to be same day. That was my misunderstanding but the representative could not simply tell me I did not qualify based on the second item. I also asked why 2 day shipping would take 4 days. She could not answer. I asked to speak to a supervisor.

Loyal customer since 8-2007. This past month Amazon has refused to honor the rewards points that I earned on a credit card sponsored by them. They would not honor my banks debit card, even though it is an active and valid debit card. They would not send me the $10.15 that I earned selling books on their site, until I deleted my bank debit card from my account. And now I did not receive my most recent order placed with them because now I have to sign for deliveries from them. Never had to before. Not if Amazon was the seller and in this case they are.

I've been a loyal Amazon Prime member for years. I've personally recommended dozens upon dozens of people to purchase Prime and I'm sure I've raised thousands of dollars for Amazon. However, after dealing with so many issues with Amazon this last year, I can no longer recommend them. One issue I had was how a package was supposedly delivered to my front porch, but the Post Office had no record that it was delivered or that it was out for delivery. Thankfully, I was able to get a refund after getting into an argument with the customer service rep and finally speaking to a manager.

I purchased the laptop protection plan advertised with the HP Stream I was buying for my children. The insurance group, standard protection, was a total scam and would never return my calls and there was no other way to contact them. I wrote a review and amazon refused to post it. I wrote another three reviews in compliance with their guidelines because I thought consumers should know what a scam the insurance is. Amazon, again, refused to post any of my reviews. I am done with Amazon. I think they think they don't have to have customer service anymore because they have everyone by the seat of their pants.

On Dec. 18th, I ordered 3 Items from Amazon.com and paid extra to have them delivered by the 20th, so I would have them by Christmas. They was to be sent to a Amazon Locker because the 20th was a Sunday and I wasn't going to be home for delivery. I was in the area of the Lockers working when I received a message from amazon saying Package was Undeliverable. I called Amazon and spoke with a customer service rep. He said "no", he got notice that it was delivered, then about 4 minutes later he said, "oh I got another one", saying it was undeliverable. He said he would transfer me the locker dept. When I spoke to them, they only talked in circles with no answers as to why. I was upset, asked them what I was to do. They couldn't give me a reply. I hung up.

I ordered a vertical stand for my PS4 (Ortz) on the 28th of November. It arrived on time, but it was broken. So the 3rd party vendor answered and told me to send it back, assuming I would own my own dime. (I have spend several thousand dollars over the course of me being a prime member). And this was the first issue I had... so I told them to create me a return label. They did so I sent it out on the 10. Guaranteed for me to get a new shipment once the product gets to the vendor. The product made it to the vendor on the 23rd and yet I have not heard back from them. Every time I call Amazon they tell me they are sorry and sorry and sorry. But nobody sent me the product. And this thing about reimbursing me would make me happy was wrong. Because I ordered the item for a reason. I will never purchase from Amazon, because they are too incompetent to come up with a solution or send me my product.

The Nikon D750 with 24-120 VR lens is being sold on Amazon.de for about 2380 euros. Last week, a reseller on Amazon site was selling the same product for 1200 euros. Half the price. Amazon did not suspect anything. The reseller was asking to contact him by email before placing the order. I did send him an email telling him I wanted to buy the product. He replied back telling me that Amazon will soon send me an email asking for my information so that they can place the order. Soon after, I received an email from "Amazon.de" asking me to make a money transfer to a specific Bank account with name: Amazon payments. I examined the email carefully since I am an it person (and Ethical Hacker) and I realized that the email wasn't coming from Amazon but from a fraud. I immediately forwarded the email to Amazon and they answer back telling me not to proceed with that order since they have just realized it was a fraud.

Amazon shipped a 2 lb plastic bottle of lotion and a 1 lb thin-foil bag of powdered spice together, in one large box, without any protection... along with a few other items that were in their own cardboard boxes. The lotion bottle had a pointy spout on it. The lotion collided with the other contents during shipping (we assume) and cracked open, spilling out onto the other items, and the spout punctured the foil bag.

I've been ordering from Amazon for over a dozen years. This year I ordered a Retro Duo portable handheld console which was defective (wouldn't hold a charge). Amazon would only refund, refused to replace. They did ask if I'd like to reorder it, for the current price of $50 more. (It was bought less than a month ago). I think, from now on, I'll find products on Amazon, order them some place else.

Delivery on 28.12.2015, and message received that attempt made for delivery but the addressee was not available. I was waiting till late night and no one called from Amazon Transport. I called the customer care of Amazon, they replied that they dont have the contact details of the Amazon Transport and they dont know who attempted the delivery. The delivery status they show is wrong and no proper tracking of delivery by Amazon.in.

Ordered items via Amazon Prime 12/15/15 for Christmas. Right up to 12/23/15, I checked the status of the order & it was supposed to be delivered by 8 pm on 12/23/15. So much for the 2-day free shipping, I was charged shipping, but figured at least it will get here. On 12/23, I get notice that the item in fact SHIPPED that day with the bogus fall-on-the-sword email "apologies" and naturally the order had no way of being received for Christmas. The order was fulfilled by an Amazon fulfillment center, so this was not the fault of the seller.

Two issues: I reviewed my credit card charges against my Amazon orders for December and found the following errors: I was charged twice on my credit card statement for an Amazon purchase, my Amazon account order shows one charge. Amazon customer service claims they only put through one charge and had no plans to issue a credit for the duplicate charge. Amazon charged return shipping for an exchange for a garment that was not properly sized, they have a "new" policy and claim it's well advertised. I wrote a review for a garment stating that it was inaccurate and poorly described by the seller and noted the return policy was inappropriate given the circumstances. My review failed to be posted even though Amazon admitted that the review was in compliance with all requirements. As a result, the seller has only glowing reviews (although only 5) for this particular item.

Just before Halloween, I ordered a book on new models of composting toilets and having not had a problem with Amazon in the past several years of ordering from them, confidently waited for the book to arrive. And waited. And waited. I began sending emails to both Amazon and the company that filled the order in the 3d week of November+-, then every week -9 days till today, Dec. 28th--no book, no communication from either. Today, I gave one last try at emailing Amazon, and it came back "permanently unsendable". That was it: I have unsubscribed from their emails, which I am sure they will continue to send, as it seems they can "permanently send" to ME, but that amenity doesn't go in reverse. I needed that book, planning to use it to research composting toilets for my property. I'll find the book but worse to me was that they didn't acknowledge my emails.

I am 59. I've been purchasing from Amazon for many many years with complete satisfaction. I order large quantities and spend thousands of dollars every year on Amazon. Now it seems like everytime I try to purchase the same item again, Amazon has reclassified it as a "Prime" members only product. This has been a regular occurrence. As a result, I've been forced to go to Walmart's website, where I was pleasantly surprised to learn they offer a majority of the same products for the same price or less as Amazon. Free shipping on orders over $50 dollars which is not a problem with me.

Purchased 1 Bronze Times (TM) Vintage PU Leather Large Capacity School College Backpack online from Amazon. Because this item was not "large" or made of leather, I requested a refund on October 25, 2015. Bronze Times offered me a partial refund which I refused. After following the required steps to facilitate a FULL refund, I sent this item Certified Mail, Returned Receipt Requested to Bronze Times on November 2, 2015. My return was received on November 4, 2015. To date -- December 27, 2015 -- my request has not been expedited. Consequently, I have contacted Amazon to complain and ask for assistance. I would appreciate any assistance you might be able to provide. I am happy to provide e-mails, postal receipts, or other information as needed.

Ordered parts for a PC build on 12/20/15. The item was prime eligible and in stock with a guaranteed delivery date of 12/22. I called their CS dept when it didn't arrive on the 22nd and got the Jamaican bobsled team rep, she had no answers as to why the mishap occurred nor did she care. She even stated "Sir, I am in Jamaica and have no idea how the error occurred." Very helpful. I requested a different rep and the next one couldn't even pull up my account info, she transferred me again and I hung up after a ten minute wait. I found out today that it didn't even ship out till the 23rd.

I have spent THOUSANDS of dollars over the years purchasing products off of Amazon.com. I was a once FORMER loyal customer. Given their recent treatment of me though, I will NEVER give another cent to them. My daughter added something to her Christmas wish list on December 15th so I ordered it with GUARANTEED delivery by 12/24. On 12/23, I received an email from Amazon.com indicating my item JUST shipped and would be delivered the following week (AFTER Christmas). I contacted Customer Service who informed me that someone in the fulfillment center changed the delivery date for some unknown reason. I asked for the item to be shipped overnight delivery. They refused and instead offered me a $5 credit towards a future purchase... as IF I will EVER purchase from them again.

I bought Christmas presents Dec.13 and it was supposed to arrive Dec. 18-23. My items didn't ship until the 23rd. On the 22nd when I realized it wouldn't be here, I tried to cancel and it wouldn't let me. A day later it shipped and says it won't arrive until Dec. 30th. They won't do anything about it. Won't have a gift to give and won't do me any good a week after Christmas.

Over three months I have been waiting for payment on product that has been shipped and received by the consumer. Every time I go to get paid for the product, it states "delayed due to account needs updating"? For three months I have been going round and round with no results. I have used the same accounts for many years and no problems, eBay, Etsy, have no problems paying but AMAZON does. Why do the other websites pay within a day and AMAZON it takes weeks and sometimes months? I am closing the account and I would hope other vendors follow suit. Poor business procedures and lame follow-up.

Purchased Spa-la-la bath kit from Amazon. In the description it did not state item was made in China nor that adult supervision was required. It said it was safe and ideal for girls 8 years or older. Tried the return button and was notified it needed special handling and transportation. Amazon would contact seller. They never did as far I as know since no email was cc'ed to me. Tried to contact the vendor myself directly Country Quality for return instructions. Item was $22.99 but they are making the buyer jump through hoops to get their money back. Amazon may have my $22.99 but they will never see my business again!!

I having been fighting with this credit card company for several weeks now. I have paid my bill in full except for a disputed late fee which they are now compounding. I have tried to keep Amazon informed. Yesterday I was called by a JP Morgan Chase Rep named Elizabeth **. She cheerfully told me I had been provided all the necessary information, I owed the money, have a nice day. This is either a deliberate misrepresentation, sophistry, or weird Chase company policy. The shock of it is when I tried to talk to an Amazon customer service manager, I was put on hold for 25(?) mins, hung up on and later received an email explaining that there were no customer service managerial reps available???

I placed an order on December 16th for a 4790k and a MSI Gaming 5 to complete a build. The CPU was in stock but the motherboard was not. Both Amazon and Newegg had them on sale for $129.99, and I said since I have prime and they said it would be back in stock on Saturday 19th and the guaranteed delivery date was the 22nd, I ordered from them (Newegg couldn't deliver until Wednesday 23rd). Well, the 22nd came and the order had not shipped. I contacted customer service and I was basically told they were out of stock until the 31st (even though they said it would be back in stock on the 19th) and I won't receive my mobo till early next year. I explained to them that the guaranteed delivery date was the 22nd and that I should have gotten one from Saturday's shipment. They basically told me "It's Christmas" and gave me the runaround, and only told me they would one day ship it when they got and I would receive it next year.

If you were really concerned, at the very least you would have compensated me for the Printer that your ink broke in the way of a gift card ($60). But not one email (even though I have repeatedly mention this to you guys) have you addressed this situation or seem the least bit concerned. You keep sending me the same generic, no feeling, no resolution, no admission of guilt, no refund, no reimbursement, no apology, refer to our policy links and NO NAME emails. Maybe you shouldn't sell products that are so poorly manufactured.

Until this holiday season, I have always had a positive experience with Amazon Prime. No longer. They are now misrepresenting their guarantee ("It's two days from when it leaves the warehouse, not two days from when you order it"), and, in some cases, engaging in what can only be called false advertising. I've ordered items from Amazon Prime, clearly marked as Prime, with a two-day delivery option on the product page, only to be told that they would arrive in a somewhat longer period of time ... after the order was placed. Amazon apparently has turned a guarantee into a wish and a prayer, at least for the holiday season. And they aren't particularly apologetic about it. Count me as a dissatisfied customer.

I ordered a Christmas present for kid, and I did not receive it. Called Amazon 5 times and they all gave me the same runaround. They put me on hold for over half hr at several different times, just kept me waiting on the phone, then came back, I told me they can't refund me... It's Christmas, have no more money to repurchase a gift, so I have to disappoint a child on Christmas day. Thank you AMAZON WELL DONE!!! Even spoke to a supervisor who claims his name is Marvin, but no other information, so OK MARVIN!!! Who didn't want to hear me just wanted to say what he thought I should do... It's disgusting how this company steal hard working people money with no remorse. I guess that's how Amazon owners got his billions by robbing hard working people like me.

On November 19 2015 I purchase the book from them and receiving the book on November 23 which they promise. They kept my credit card on file and then they charged me $107 on December 21 2015 which I called them already to request refund about the charge. Personal lesson learned I will never purchase nothing from them or use my credit card anywhere in Amazon.

Ordered a pair of men's shoes as a gift. They were the wrong size. Tried to exchange them, but apparently that was not an option. I had purchased the shoes on sale, so they wanted me to return the shoes and then buy them at the new, higher price. Nice, Amazon. Merry Christmas to you, too.

Prices are comparable, shipping without prime is great! If you are not happy they provide shipping returns and credit upon UPS scan. I am very happy with customer service, my go-to store for last min and anything unordinary! Plus my iPad is always downloading new novels! LOVE AMAZON.

On Dec. 7, 2015 my autistic 14 yr old child got on my Amazon acct and placed an order, not understanding what he was doing. Within 10 min of my son doing this, I was on the phone with Amazon customer service. Not satisfied with the representative response, I asked for a supervisor who promptly assured me the order would be cancelled and funds returned to my account immediately. The next day I realized the funds had NOT been returned to my account. When I called Amazon on Dec 8, they were very sorry but the item had already shipped. I refused the product from USPS on Dec. 14. I have been promised a full immediate refund from two more supervisors since that time and still do not have my refund. As soon as I do I will be closing this account and NEVER using Amazon.com again!!

I wrote a bad review on the white gel pens that I could not use. After 2-3-4 previous uses, they just would not write. I mentioned I felt real lousy as I dropped them in the waste basket. Lo and behold on my next billing, a credit showed up for the 6 white gel pens that I had given a bad review as they were not a cheapy brand. (I had not requested a refund) I couldn't believe that one of the largest companies in existence online would care enough about my review to do this. Unsolicited. Thanks Amazon. Customer for life...

We have been Prime members for several years now and have never had a problem getting our 2-day packages on time, until December of this year. Any item I ordered up until December came as promised. Since December 1st, I have purchased 22 items for the holidays. Twelve of them have been delivered in 3-4 days if not more, even items we paid $3.99 more for next-day shipping. Over half of our items have been delivered by USPS, which everyone knows is the slowest shipping method.

If there were a negative star category, I would put a minus 10 stars. I had ordered gift cards in holiday boxes from Amazon on December 10 and they said 1 day shipping special for the cards. I had not received them on the 13th so I looked on the Amazon site and now it said the 14th they would be delivered. Again no cards. Looked on the site and now it said the 16th and it was December 17th.

Really amazing how a family member of mine gets approved for a credit line with these guys when my family member has poor credit, makes min wage and gets a credit line of 700. When I apply with somewhat good credit, a great paying job, I get declined?!? Seems like they're trying to make the poor poorer so they can make a great profit (personal feeling). So good motto. Keep up the 1 star ratings!

On November 2, 2015, I ordered two Self Balancing Boards from Amazon. I received one on November 17, 2015. Five days after receiving, the charger did not work, that was resolved. They refunded $35.00 for me to purchase another charger. However, the other board I have yet to receive and it's 9 days before Christmas. I have sent Amazon over 14 messages. The company said they would refund my money if I did not receive it last week. Well I did not receive it and I informed them of this. As of today, December 16, 2015, I am still trying to get a resolution for this. I am not the only one this has happened too and its unfortunate that the kids are the ones that has to suffer. Please be careful ordering from Amazon, better yet don't use them at all. Go directly to the sellers yourself to avoid this problem all together.

Long time customer. I bought Prime membership last month. Placed an order for a camera my daughter begged for. $79.00 for camera, and $40.00 for film. Was told the camera would be delivered today, Dec 16, 2015. Instead, I receive an email stating my payment was denied for camera (mind you I already received the film for this). I already paid for the camera, and my bank account was debited for it on 12/10/15. So, I chatted with someone, who obviously was not from the U.S. She told me they made a mistake and would subtract the payment from my account again.

When I had a horrible licensing problem with digitally delivered software (Adobe Acrobat) that I purchased through Amazon.com in mid-November, I received a full refund. If I had purchased the software directly from Adobe, I'm quite certain that I'd be busy documenting a complaint to my state's office of consumer protection. Thank you Amazon for treating me so fairly.

I view an item and 10 minutes later the price changed. When I called the 1st time I was hung up on. The 2nd call wasn't any better. Seems to be a common practice. I'm not renewing my subscription!! Anybody else experience this?

We have been with Amazon for about 3 yrs now. My wife is disabled and is basically bed ridden. She loves her books and computer and TV, but we are going to have to find our things some place else. She has had to call customer service several time over and more. If it is not one thing it is another. There are really never any real answers as to why packages are not sealed and insulated right and many things have come damaged. That is the only thing she ever calls for, but then they will give a concession and then blame her for taking money from them. She doesn't ask for anything but is offered it and then it is used against her, and in turn against me as it is my money too.

This is regards to my latest order with Amazon. I have a complaint about how you are trying to trap the buyers. I had placed this order and on checkout I was shown this message- "YOUR COST WOULD BE 52$ INSTEAD OF 82$. If you apply for Amazon Rewards Visa Card Now and you'll get an Instant 30$ off." Now if you understand it in english that means your current order will be 30$ off when you apply for the card. And I fell into the trap, I did apply, it opened up a pop-up, it discounted me 30$ dollar but when I came back to my main screen, my order was still pending or 82$ not 52$. I placed it to try and see if I get an "INSTANT" 30$ off. Which from what I understood by now that you'll get only when you buy your second order, you can use that 30$ card later not an "INSTANT" off as they mislead you.

I placed an order for lime green Christmas ornaments not realizing I had bought some awhile back. I had brought them from Walmart at price shown at $3.48. The new ones came. When I found the others they were actually the same. Same color, packaging, even labeling except the ones from Amazon had an extra tag over the regular label. The price as $12.98 nearly 4 times the cost from Walmart. Is that the cost of Prime plus the annual fee??? I have to say never again will I pay for prime if that is the case. Oh Yes I forget the Amazon delivery has the name of Walmart on it too. They are sold by Xpress Essentialz thru Amazon. Is that legal???

I had to chat twice and call once. Every time, I spent close to half an hour because I had to explain myself over and over again, especially while on the phone. Yes, the customer service person had difficulty with the English language. They lost a package, then they could not resend two of the three items because they were sold by third party vendors. They offered to refund me but later realized that they have only process a partial refund and had to call again. When I asked for compensation for the error in the refund, they say they would do nothing. And the actual customer rep disconnected the chat box while I was still typing. Then I called and after 29 min 40 sec of going back and forth with the explanation, which he did not seem to fully understand, he kept putting me on hold to finally say that he could only offer an apology. No actual compensation.

This letter is written to lodge a complaint about the Amazon Store Card account. I was charged interest of $213.06 on my last statement. I contacted the Live Agent and was informed that it was because my special promotion financing had expired. Several things stand out as wrong about this transaction. First, this took me over my limit. Second, it was never made clear that interest would be charged in a lump sum for all the months that I had been paying on the account. How am I supposed to pay just on that special promotion financing separately from the rest of what I owed? I never encountered the word deferred until this huge amount of interest was charged out of the blue.

I have been a member of Amazon Prime since the very beginning. I of course have been thrilled with all of the awesome additions to Amazon Prime such as Prime music and video but as far as Prime shipping? NOT SO MUCH!!! When Prime first started, it was all about the free TWO day shipping and nothing else. There were no other benefits at all. Now that they've added all this extra stuff, the shipping has taken a back seat. I know that I'm lucky in the sense that I signed up when the cost per year was at a fantastic price and now would be paying a ridiculous yearly fee (which by the way they could have tried raising the price in MUCH smaller increments... But no, they took the offensive route).

Here is a copy of the report being filed with the MD State Attorney General. "On Friday, November 27th, 2015, I attempted to purchase a Motorola Nexus 6 Unlocked Cellphone, 64GB, in Midnight Blue for the advertised Black Friday sale price of $199.95 on Amazon.com. When I attempted to add this item to my online shopping cart, the advertised price increased from $199.95 to $459.95.

Here's what happened to me, I was trying to see what the final cost on an item I was thinking about purchasing. So I entered my credit card info and the last button said, "You will be able to review your order before it's processed.". Why did I click on the button & it said, "THANK YOU FOR YOUR ORDER!". Yes the order went through, no review page or anything! But I was able to cancel it. So be careful.

Amazon.com uses the carrier Ontrac for their Same Day Delivery service in our area. Ontrac comes through with prompt delivery perhaps half of the time. There is no reason for them to not complete their contractual obligations successfully. I would welcome a place on the Amazon site where I could leave a carrier comment. There isn't one. Not one at all. I can comment or leave feedback as a seller, for a seller, regarding a product, regarding adequate packaging but there is no place to make any sort of suggestion or engage in dialogue with Amazon.com regarding carrier issues or any other issue one might have with the company itself. Is this a marked oversight or deliberate unwillingness to hear customer opinion/consider change? What I do know is that it is beyond frustrating.

I ordered a Kindle Fire 7" on November 26th from Amazon. I was supposed to get it on December 1st. Upon tracking the package, it said "still out for delivery." I called Amazon to ask where it is or if they can track it. The customer service rep said, "it was lost in transit." They said they were now out of stock but could get me one after Christmas. I informed them I needed it by the 9th of December for our Christmas with family. I also informed them we were leaving the state on the 22nd for the holidays. My son was to get this for the trip so he could play games. I then asked for a comparable product or an upgrade so we could have this in time for Christmas. They said they could not. I told them I was in customer service too and they needed to take care of the situation.

I placed an order through Amazon Prime, and Amazon broke the order up into 3 shipments. I received 2 of the shipments, no problem. I was notified the 3rd shipment, via UPS, was not going to be delivered because UPS doesn't know the address. I chatted with someone from India, & let them know UPS comes to this address twice a day, for pick-ups & deliveries. They continued to tell me I had the incorrect address but they would attempt re-delivery. I explained it was one order & Amazon split the order & the other items have already been received. I requested to be referred to a manager in the USA. I received a chat from someone in India. Again requested a manager in the USA, which at that time was told, there are no managers in the USA, for customer assistance. I find that very hard to believe & if true, very disappointed.

I ordered two high end watches from Amazon.com marketplace and when the package arrived (by FedEx), I signed then opened to find a watch missing ($6000 watch!). Emailed the seller who said it is there etc etc. A-Z Claim denied as I had "signed" for the delivery!!! Quote "As you signed for the delivery that means proof that the goods were delivered in perfect condition as described." Seriously Amazon have you lost your mind?? Credit Card company now involved. I'm at wit's end. Can anyone help? I'm in the UK.

I had the pleasure of again have to contend with Amazon's poor shipping policy. I have purchased a laptop Dell Inspiron worth 38k. I had purchased an item with an estimated delivery date but have received defective product hence raised the cancellation request on 17th and received the confirmation that executive will turn back on 18th. But today is 4th of dec no one has turned back and still didn't get the refund of 38k. Lo and behold, No one is coming by the estimated date. No, I was not compensated on any level despite speaking with those described as supervisors who actually knew just as little as their subordinates but were well versed in the art of diverting responsibility. I digress. Nonetheless, I gave up on that issue as it was an estimated date of picking the product done with several escalations.

I have been having issues with Amazon for the last year or so. Recently, I was not refunded for a Kindle book, although they took the book back. They are withholding my promotional balance I was promised. And they are not fulfilling my 2 day prime membership delivery. I have been a prime member since 2001. 95% of the time I have no issues. But that 5% makes me give a 1 star review.

I had ordered an item (Order# **) on 24th of November 2015 from Amazon India App. The delivery was expected, as per Amazon tracker, on 2nd of December 2015. When I didn't receive it on 2nd December, I called up the customer service and no one actually knew the root cause of the issue but just kept promising that the delivery would be done in 1 or 2 days.

I purchased an item that indicated free returns. I paid for the item in part with a $5 courtesy credit I had received from Amazon as a result of shipping issues with a previous order. I decided to return the item and of course, Amazon charged me $6 for the return and refused to give me my $5 credit back to use on a different purchase. There is no customer service at Amazon! After four phone calls and 45 minutes, I received the refunds I was due. Thank goodness there are now other companies that appreciate their customers. I plan to make use of them.

Orders placed with Amazon using prime shipping are not received in two days as promised. Deceptive advertising by Amazon indicates that your item is available and will ship within two days. Once you pay for the item and receive an email confirming your purchase, you will then find out that the item is actually not in stock and therefore, cannot be received in two days. I have also had issues with the item being in stock, but the vendor could not get the item to me within two days even though it was eligible for prime shipping.

I had a complete blind faith on Amazon when it came to any products. I have lost my faith not because of Amazon but because of the partners they choose. I was so frustrated after I bought this laptop and another product because USPS claimed it to be delivered and it never was. Every time I called them they would lie to me that it was delivered when it wasn't and my order cart displayed delivered. It is not a small amount to not get worried about. And even though Amazon takes full responsibility of things nobody like to be lied to. USPS lied to me on every call. They said they mentioned they delivered the parcel to the leasing office. And much later just left it in front of my door.

Amazon UK charged me for 1 year Prime membership $79 on 26th Nov 2015 without notifying, and I never agreed to start or join their membership at all. They ruined my trust with my credit card information and this is an act of stealing. Their services suck, I always have to pay for shipping from different suppliers and Amazon provides nothing, delivery always 2-3 weeks like a nightmare, and now they charged me for their membership??? I am deeply disappointed with Amazon, I am posting this complaint to warn people watch out from Amazon. This is absolutely unacceptable as a customer.

I will never buy a thing from Amazon ever again. Out of the set of Debbie Meyer's 32 Piece UltraLite GreenBoxes - Green that I purchased, a tab on one lid broke the first time I was using opening it (I'd put peas in it the day before), broke. Amazon's supervisor's solution was for me to send the entire set back, even though more than 1/2 was in either the freezer or refrigerator. I was being asked to empty contents, clean, pack and pay for shipping to return, so the whole set could be returned, merely because of one broken lid. Are they insane? That is their actual policy. And this is after being forgotten about on hold for over 1/2 hour and hanging up and calling back and asking to speak to another supervisor, again.

I am buying stuff from Amazon.com from last 4 years. I like to explain my complaints in points which are as given below:

Amazon send wrong items, several time and when I return item they cancel account saying I buy and return too many times. They always send the wrong or junk item, can't use it and doesn't listened your explanation. Do not trust Amazon.

Mobile app is showing discount of flat 50%. When I open that link there is no 50 % discount. There are different discounts and if it is written flat 50% it means it should be 50% for all items. I have wasted so much time on shopping and at last I found I am not getting discount. I tried talking to the customer care. Nobody helped me and one of your senior team member Jatin disconnected the call while I am talking. This is not expected from Amazon. It has always provided amazing services so I want 50% discount on the item which is in my cart. I hope you will help me and I will send you the snapshots also where it is showing discount and assist you to reach there. Shop by department >>> clothing and accessories >>> formal wear >>> suits and blazers flat 50%.

I have ordered a cool pad note 3 at Amazon and I have paid 9000/- for that and shipment had to delivery by 27th November. But until now I have not received it and even customer team also not supporting from last 4 days. Shipment was out of delivery but we have not received it until now.

Spent hours on line trying to share 'books' with my kids. Very misleading directions on the web so tried AMZN chat. Wow - what a joke.

I have been a loyal Amazon customer for about 3-4 years now. When Amazon Prime came around, I signed up and often would get a student discount because I am a student. However, my relationship with them is turning sour and they are literally skating on thin ice. This morning I found out that I was charged for Prime Membership again when I submitted them my student enrollment proof. I did this about two to three months ago and did not receive the proper transaction. (I was supposed to receive a partial refund from the normal $99 fee.) Now they charged me again for another year without my approval. Either they are completely incompetent or sit in front of the computer daydreaming about money.

Never order anything with Amazon. You will surely got different product as I got and then you are here to write this kind of review. To Amazon take a look at product and quality before dispatch rather than discount or anything else. And Amazon does not allow review on their website. Due to this the customers are mislead.

Wanted to advise everyone that "Amazon" will attach "bogus charges" called "digital services" if you are a gamer! My youngest son plays a game that requires you to purchase coins? He has several times but with a gift card! Amazon has charged my account hundreds of dollars. They lie! I contacted the only link "Amazon" provides and its to their bank which a rep today told me they can't help me, I have to contact Amazon! Good luck with that. Even the customer service number goes directly to the bank - you CAN'T GET IN TOUCH WITH AMAZON PERIOD - THEY HIDE! Someone needs to investigate this company. They are ripping people off BLIND & hiding behind their webpage! I'm talking hundreds of dollars on my account!

While ordering a bassinet on Amazon that clearly stated there was 3 left in stock. I received an email 8 hours later stating it was no longer in stock and I needed to cancel my order. After trying to cancel my order 3 separate times and contacting Amazon customer service I was lied to and given the run around over and over without rectifying the situation. They said there was nothing that could be done and it was up to the seller. I am now out $80.00 that I spent and Amazon refuses to take responsibility for the people who post to their website. Never again will I use amazon to buy anything. Take it from me, do not use amazon. It's truly not worth getting ripped off.

This is my first semester renting etextbooks from Amazon. I am a full-time college student and I am also working full-time. Needless to say, my time is valuable, and so is my money. The text books I rented were fine even though the kindle program on my computer is a little clunky. The problem is, the text books were only rented for 90 days. Maybe I missed that when I first rented the text book. I also rented a physical text book and its due date is not until after the semester is over.

I have everyone beat who complains about FedEx. I ordered a $960.00 Fellows Document Shredder using Amazon.com with the prime membership. On the day it was to be delivered the weather was calling for rain all day, it actually rained all day. I have an all glass with glass door back porch. This door cannot be locked because there is no lock.

This is the review Amazon refused to post publicly. 'Very Disappointed at the level of service I have received from Amazon.' The first TV I bought was a (Samsung UE40J5100 Full HD 1080p 40 Inch). The TV arrived with a defective screen, a green line down the middle. So it was sent back. The second TV that I ordered was a (Samsung 43J5500 Smart Full HD 1080p 43 Inch). This one arrived with a smashed screen. This one now will have to be sent back too. After speaking to Amazon I was ask if I wanted a replacement TV. 'Amazon... Seriously!'

I had the pleasure of again have to contend with Amazon's poor shipping policy. One year ago, I had purchased an item with an estimated delivery date. Lo and behold, it did not arrive by the estimated date. No, I was not compensated on any level despite speaking with those described as supervisors who actually knew just as little as their subordinates but were well versed in the art of diverting responsibility. I digress. Nonetheless, I gave up on that issue as it was an estimated date of arrival.

Amazon is just as crooked as the criminals they allow to sell on their website. Because they are paid by the crooked merchants, they refuse to honor their customer commitment if there is a problem. I came across people who market counterfit items as well as people who advertise falsely on the amazon website. You place and order and there is no such company. Amazon does not think you are entitled to your money back even though you did not receive the item. I was told by a supervisor on amazon that criminals do advertise falsely on their website and its hard to track them down. I believe the government should shut down amazon. The company is not what it claims to be. Merchants know that amazon will allow them to rip-off innocent people so consumers are ripped-off daily by criminals through and amazon does nothing.

I woke up this morning to a lovely email thanking me for my purchase of a Mac Book. I did not order anything except for a Kindle Book. I have been waiting on hold with Amazon for about 20 minutes not very impressive since I have fraudulent charges on my credit card. This is the second time this has happened within 8 months. The first time I closed my Credit Card and had a new one issued. I asked amazon if I could close and reopen a new account on their end and I was told "sure just keep in mind you will lose all the data you have bought from us (200+ books)". Apparently they will not transfer your paid for items. I feel like I am getting robbed twice.

Amazon.com has truly turned into a cowardly company. If you return an item or do anything they deem not to their standards.. they close your account without warning. They won't tell you why and tell you not to call them. I've never seen a company run this way before. I received this email below because I called and said I never received an item. They said I violated their terms, I said "how did I do that?" They said they can't tell me!

This is about the "New" Amazon delivery system AMZL_US. I've been buying from Amazon for more than twenty years without a problem, now in two weeks I had three deliveries issues with two packages, from banging my house door and screaming like a madman, not leaving the package at the from door as I instructed and finally delivering the package to the wrong address. Every time I chat and call Amazon Costumer Service, and all I get is "Sorry", it won’t happen again", "We will pass your issue to the right department and keep you updated with the solutions”, but nothing happens.

I order on Amazon, books, toys for grandchildren, printer ink, phone batteries, nothing else, obvious from my order history. One day an order of Visine shows up in my mail. My wife and I both wear contact lenses, you cannot use Visine, it is not recommended. If I wanted Visine I would go to local store and order generic, not $6.23 bottle online. The company had my order, obviously, though I did not place it, at least knowingly. Amazon has a one-click order option I had activated by ordering free ebooks on my phone. It, unknown to me, activated that option on all my devices, as in the PC at home where I order all my online money purchases. I have alerted Amazon to this problem.

I was in NYC and I bought a cell phone on Amazon web store with the Same Day Delivery service because I was going to leave the city by the next day. Well, the same day delivery failed and the package was delivered on the day after when I wasn't at the city. As they delivered the package, Amazon just want to refund the shipment rates and they said that I have to call the hotel and ask then to send me the package. If you need to get a product at the same day, dont do it on Amazon.

Amazon using card details and taking £6.99 monthly for Lovefilm by post which we neither subscribed nor received any dvd by post. When I call customer service didn't seem to care that they were stealing from us. Who gave them the right?

I just opened my Amazon.com account after seeing how happy my husband was with his. I had my account for less than a year when I placed my first order a month ago. I ordered 3 cell phone cases for my household. Since my husband didn't want his, I returned it. However, I kept the other two. I was also approved for an Amazon store card with my first order. Two weeks after placing that order and return of the One cell phone case, I ordered a set of van mats and paid for express shipping so the mats would arrive within 2 days. The mats did not arrive within the 2 days and I contacted Amazon to inquire as to why, they contacted the shipping company and the seller sent the package late. Amazon told me they would and they did refund my express shipping charge. 3 days later my package arrived.