Amazon.com Reviews

Gaming ROG monitor - I sent it back because the first item was damaged, the item has been replaced with a new item and the changed item is defective. Amazon cannot refund return for the second time, it does not change with a product that runs smoothly in the item. I want an urgent solution and the value of the monitor is very high. I have been twice victimized and this experience is a very bad thing.

Amazon forced us as sellers to use their fulfillment by declining to accept tracking numbers of certain carriers and when we finally gave in and signed up, on average 15% of our merchandise and gave us a hard time reimbursing us for the losses. In addition, siding with customers has its limits, but when a customer returned an item he used and destroyed Amazon reimbursed him with our money.

I reached out to Amazon about two orders that I did not receive. The tracking number said they were delivered but they never arrived. The response I received from a customer service rep named Sarah, was not only unhelpful - it was confusing and incorrect. She only addressed one of the items even though they were shipped in the same order. She said she would issue a refund for one of the items but didnt even quote the correct price.

Amazon double charged my order for one item. I'm a Prime member and I have been shopping with Amazon for years. This is the first time I have had trouble with them. When I went to my order page to see if a item that I had pre-ordered for a month was about to ship. Then I noticed Amazon said my card had been declined. I thought that was a mistake because I had just enough money on that card to cover the item. I have a disability. I don't work. I don't get much money. I don't have the money to waste. Amazon would not ship my item until they were paid, so I used another credit card. Then I found out that the payment on the first card I used (that they said was declined) did in fact go through. Amazon told me that was just a authorization check they did, but when they tried to charge my card for real, it was declined. That was not true. I called my bank and asked about the charge.

Amazon is a great website for getting products shipped to you online. They've incorporated recent technology such as Alexa, which has been VERY useful whether it be for keeping my young siblings entertained, or helping plan out my grocery shopping plan. I have not had any problems with Amazon over the last three years... At least I thought I didn't.

I ordered three surgical cushions on the Amazon site. The cushions were not usable. I returned the cushions via the website and telephone call to Amazon. A day after my refund request, a person identifying himself as picking up the return arrived at the house with a delivery uniform. He took all three cushions. On the website refund link, I was notified of a refund. Today I received, two weeks after the items were taken from my home, an E-mail from Amazon stating if the items were not returned I would be charged for two of the items. There is no E-mail link at Amazon for a customer complaint. The reason for the review is the instability of the Amazon system and its failure to properly track its refund returned items, and to provide an easy forum and method for the protection of the consumer. Receipt is not readily available.

Ran out of ink so ordered cartridges from Amazon's "Same Day Delivery" on a Wednesday morning. Unfortunately, I forgot that they don't use reliable, major delivery services for same day items. Instead, "Amazon Logistics" was given my package and so began an absurd experience that has resulted in my not receiving any product at all.

I find it is hard to pay $99 for the membership fee after paying half of the price for years as a student. After I dropped the Prime, I found Amazon treat non-Prime membership horrible. I replaced a valve cover gasket for my car on 09/23, and it is still in preparing for shipment today 09/29. Are you kidding me?

I have a complaint. Amazon is now requiring that users sign up for ADDITIONAL video services to view their videos, each of which requires additional monthly fees, and in at least one case, MULTIPLE services, just to watch many of the films of a single director. The bottom line is that now we have to sign up with at least 2 services just to watch ONE film! And if we want to watch all the films of a given director, for example, we might have to sign up with 3 or 4 or more services! In the case I'm experiencing right now, if I want to watch all the major films of the director Eric Rohmer, I am required first to subscribe to Amazon Prime, of course (no particular problem with that), but then, to watch some of them I am ALSO required to sign up with Fandor, and for others with Sundance, each of course (I assume, as I have not tried to sign up with any of these others) with separate monthly charges!

I completed the survey and was given a choice of one of four 'prizes' all requiring S&H. I made a choice of 'Anti-Aging' cream. Immediately after I was referred to a site to get a 'free' trial offer that would cost over hundred dollars. No way to decline this offer. This all came about from an email from Amazon Prime stating my order I placed would be shipped in 48 hours. I placed no orders because the one and only order I placed with Amazon years ago had them placing me in Amazon Prime for $99 a year. Something I did not know would happen. Now this.

I received an SMS of item has been delivered to ME when it's not delivered. When I called to Customer care they are saying that it will take 4-5 more days. Why the ** you are fooling the customer then. The same issue is happened with my one more colleague. When you have not delivered the product then you should keep it like that rather than bluffing.

Over the past two months Amazon has done nothing but screw up orders, lose orders and give excuses. I have canceled my member side and don't plan on returning. They have sent wrong orders time after time and this new system with these uber driver delivering items way after hours it's ridiculous. 12 midnight and knocking on my door to deliver an item IS UNACCEPTABLE.

The day before this review went up I finally received my package, but no real thanks to their support department. For a company toting to be building the world's most "customer-centric company," they're missing a very important foundational stone that I've seen in most all successful customer support systems, which are dedicated support tickets. It is hard to get any traction in solving a complicated issue when a new person - who clearly has not received any information about previous correspondence - responds every time.

My husband joined Amazon Prime to order a few items. He received his confirmation. 2 days later received a notice the order did not go through. Of course the same day he expected delivery. First call the call center in Philippines would not help him. Said the order was not paid. Bank said order was paid and they tried to double charge. Long story short. He did not get order. Has to cancel order and wait 7 to 10 business days for the refund. Horrible customer service. They can see the order paid... yet won't send it. Cancellation notice already done.

About 2 yrs ago I had about 260 dollars on a gift card from Amazon. Someone from Delaware hacked into my account and bought something for 230.00. I'm from NC and Amazon had my shipping address and they shipped the item without contacting me to see if I actually ordered it so. I just got cheated out of 230.00. And the sad part about this story is after calling Amazon and they admitted my account was hacked into, they did nothing as far as giving my money back. Not only that but I have checked my account out and there is no mention of it ever been ordered. They destroyed all information regarding the order. They are crooks big time. I urge anyone who reads this to beware from ordering from them. IT MAY HAPPEN TO YOU!!!! I can't give the order number or any info. They deleted it like I stated above.

Amazon locked my account on September 2nd and at the time of this writing it is still locked. Prior to this I had no idea there was an issue. They claim I owe them money because a charge was disputed. When I reviewed my credit card transactions I found that Amazon had charged my card three times for the specified amount on the day in question. Two of the charges were disputed by the credit card company. I guess they found Amazon's behavior to be suspicious because this occurred without any input from me. What this means is that the item is paid in full but Amazon is insisting that I repay an extra charge they made to my account. Until I pay twice for an item I ordered and received once, my account will be locked.

THEY CANCELLED MY PRIME MEMBERSHIP "ACCIDENTALLY" (THAT'S WHAT THEY ARE SAYING) and now they cannot reactivate the same membership. They forcefully asking me to join on the newer scheme which is instead 9.99$ v/s 10.99. This is ridiculous. I tried to escalate about this issue which was caused by them, they are not ready to own it and the only this I received was, "I am sorry mam we cannot do anything about it". Total scammer. Very disappointed by this act by Amazon.com. Shame on you. I use the be so proud to be one of the prime member and use to enjoy their service. In fact I always use to gave 5 stars but this was a cheap act Amazon.

I bought 1 item on 08/18/2017 by Amazon Export Sales LLC and received it on 08/21/2017. Because I found the same product by Amazon.ca with a better price, I returned the bought item the same day and it was received a week later (08/21/2017). The refund process was completed on September 9 and after 10 days I did not receive a refund. The company's policy states that refunds are paid in 3 business days. I would be grateful if you could inform me of the valid reasons for the late payment. Thanks.

After a year, my Kindle broke. No problem, that's why I paid for a warranty. So I use the app to write to customer service via chat (I'm at work - I'm busy, like most people!) to ask them to take back the broken one and send me a new one. Nooo... I must call them. So I call them. I get transferred THREE times and spend about an hour getting it done. *Wipes hands.*

Terribly disgusted about Amazon's delivery service. Apparently they now hire independent contractors to deliver for them, which up until recently I've always had UPS, FedEx, or USPS deliver from them. Today my packages were delivered in a private vehicle that didn't bother to pull into our driveway. Instead he pulls up in front of the road, 2 feet into our grass that we pay to have professionally taken care of, causing ruts and tire tracks in the grass. No knock on the door, just plops our packages in the middle of the porch for all passersby to see, instead of putting them behind the potted plants like UPS does.

I am so utterly disappointed in the way Amazon handled my situation. My husband is an Amazon Prime member which he pays annually for. He purchased an item for hunting that was originally priced at $119. The item was shipped from Amazon itself and the item was bent, paint chipped, and starting to rust!!! I called and spoke to a woman named Jesse who told me they can either refund the money and I would have to go through the hassle of packing the item back up and dropping it off to a UPS store and wait until the item comes back in stock (over a week when my husband was supposed to use the item this coming weekend), or they can give me only a 20% discount, but not on the new lowered price of $99.

I ordered a Halloween costume for my dog. It was supposed to be a Wonder Woman with lasso where it looks like the dog is just standing on two feet with a cape. I was sent a shiny Wonder Woman dress for my dog. Not at all what I paid for. Notified them and told them. The problem with the return is they want me to pay to ship it back and pay a restocking fee. This is really wrong when you are promised one costume and the company just sends out what they want. I have canceled my prime membership and will continue to just use eBay as I did before. If a company does that to you on eBay they help you and go after the seller. It should not be allowed.

I ordered a collectors edition of a game. I placed my order on September 2, 2017 and selected two day shipping for when it came out. It released midnight of September 5, 2017. My order was scheduled to arrive September 7, 2017. What followed instead was a series of maddening conversations and a package I have yet to receive:

My daughter ordered a book from your company on the 7th of September but found the book for a cheaper price somewhere else canceled the book with you an hour later. The problem is you took the money out of my account on the same day the 7th. Here it is the 15th and the money still has not been returned to my account. I am very uncomfortable with this because I have to keep checking with my bank to see if the money has been returned. 10 days is too long to wait for my money to be returned to me. You need to work on your return policy. You resource sales out then you should make sure the money is returned just a fast. The book has never left your warehouse. I don't understand why it takes so long for you to return the money. I not sure I want to continue doing business with you in the future.

I'm done with Amazon. I went from buying $100k a year from them to now. Just so frustrated, I will seek alternative suppliers for my company’s needs. They no longer have a delivery guarantee and I just can't wait on items to show up when their new logistics partners feel like delivering them. OnTRAC doesn't work in Colorado! Maybe they do okay in California but they have never delivered anything on time and just plain lost packages most of the time. You call them and they have no idea where your package is or when it will be delivered.

I really enjoy shopping Amazon. Almost always find the best prices and almost always free shipping. But the two day shipping that is promised as a Prime member? It's going the way of the dinosaur. I think Amazon should make it 3 day shipping and then send it in 3 days. Not 4 days, not 5 days or sometimes even a week.

I must share my situation with Amazon because I can't believe what just happened and how they treat their customers. I have opened my account about 20 days ago and I ordered one item from their page. Everything was ok and my item came exactly as they said. After that I ordered two more items and they put my account on hold because of the verification my bank account. After I sent them my billing information about four times they closed my account without a reason. After that, I called them and told them the same billing information as first four times and they reopened my account.

I am sooo fed up with Amazon and the diminished service that continues to occur the "bigger" they get. Buy Whole Foods, buy Souq.com, buy Graphiq, but stop screwing up MY LOYAL SERVICE in the process... This is CONSTANTLY the message I keep getting when AMAZON CAN'T DELIVER ON TIME. Listen, I KNOW my delivery was NEVER ATTEMPTED TO BE DELIVERED!!!

Subscriptions added "inadvertently". Nothing they can do to fix it. Basically if you don't catch the extra charge or some obscure trial period for something you didn't want, you will be charged. Customer Service is worthless. I got transferred 3 times in chat, REALLY Amazon!!! They have trained their worthless offshore customer service to say... "I will take your suggestion into advisement and pass it through to our brand development team" or some nonsense like that. I guess I am an unpaid Amazon market researcher now not just an abused customer.

I ordered an item from Amazon.com about 2 months ago and, despite the item being shipped to the seller at the seller's request, Amazon hasn't refund my money for the purchase. I placed order #** with Amazon.com on 7/21/17. On 8/21/17, I noticed that the item had been returned to the seller. I requested a refund from Amazon Customer Service. Amazon didn't refund the order or respond to my request, so I spoke with an Amazon supervisor on 8/23/17. The supervisor informed me that I would receive a refund within 24 hours. I called back 24 hours later and there was no record, I was told, of a refund.

Amazon has Failed to deliver and wrongfully updated that it's delivered. Failed to deliver even after calling Amazon. Failed to FOLLOW UP even after promising on written mail. More than 3 days has passed and Amazon has fraudulently looted, harassed and financially robbed its customer by not giving product.

Prime! What a tactic! I've been an Amazon customer since 2002, and have always found it to be an overall good and efficient business. However, I've noticed they've brought in more artillery to the battle of moving customers to their "PRIME" service. I had noticed that my last few standard orders had taken much longer than usual to even ship. Instead of a non-PRIME order getting shipped in a day or two, it's now twice as long. It used to be that if my order total was over a certain amount AND the items qualified, the order was eligible for free shipping.

I have been reasonably satisfied with the overall service provided by Prime Amazon until recently. The shipping has for the most part been problem free and the customer response very good. I ran into problem with pricing partly as a result of not understanding product supply and pricing. I misunderstood that Amazon did not check for the lowest price by comparison to other providers of the same product. This was brought to my attention when ordering a rug cleaner Folex spot cleaner for rugs. The initial product page showed a price of approximately $36.00. Fortunately my wife was present and when I asked what she generally paid for the product was about $10.00 I questioned her (never question your spouse) when it comes to household prices.

I bought Samsung S7 Edge and powerbank from Amazon but S7 was not good condition and powerbank is not look like shown in the picture and I decided to send them back. I print out the labels but the UPS guy did not take the powerbank so I just send the Samsung S7 Edge and after 10 days they refund the powerbank even though I did not send it... I think they mixed the labels and I emailed to the Amazon customer service and I explained the situation but they were so rude (They almost accuse me) and they did not pay my money back. Their customer service is really really rude so I am not gonna shopping there anymore.

Reason I am giving one-star rating is zero is not available. Amazon said when I purchased this item, I will get it by Sep-6th under no-rush shipping method which will save me $5 but after Sep-6th (After 60 days) Amazon told to me that I have to wait another 2 more months for this item and they offered me a suggestion to cancel the item. It's literally time waste and I am completely disappointed with Amazon which I never expected such a big company like Amazon. It's literally time waste and better not to buy anything from Amazon, I will cancel my prime membership as well. Very worst experience with Amazon. The response I got for the above review from Amazon was, "Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines".

When you know exactly what you are looking for, you can get some amazing deals... It might take a while looking for those deals because there are so many ways to find different deals on Amazon. Unfortunately the regular things are not the best deals, especially being a Prime member but you do get it quicker so that is pretty much a part of what you are paying for, along with the membership - I'm assuming so the value on most stuff, unless you get a "lightning deal" or something like that, you'll pay at least the regular price.

I am preparing for the hurricane that is due to hit FL this weekend. I ordered several items so that they would arrive BEFORE the hurricane (Order # **). When I put the propane grill in my order, it said it would get here by Friday, but when Amazon sent the confirming email, it says delivery is expected Monday. If that's the case, it will do me no good, and also, I doubt it will be Monday if a Category 5. I contacted customer service immediately and messaged with Deepak who could do nothing.

I ordered one mobile charger, and they do not delivered to me. They took 5 days for this ** service and after lots of complaints I got the refund back. On each day they changed status, Product is out for delivery and by end of the day they changed that Product is delivered. I asked customer service. They told, "We will investigated." God knows what the ** they are doing. Very ** service!!!

I ordered a 4 TB Western Digital external USB drive from Amazon yesterday with a one click order. On my screen it was priced at $104.00. When I got email that it had shipped it was priced at $168.00! This is an older drive, in an opened box, not the current WD product. They still jacked up the price on me, and in a chat with them Deb told me she could not find the price I bought it at, it had changed, and she offered me some meaningless concessions. I told her I can no longer trust Amazon to do business honestly and I will not be back. They ripped me off, cheated me, and pulled a bait and switch on me. I'll never do business with them again. The price on the screen when you buy it is the price, and if they change it after you order they are thieves.

We have a home-based business and website that has grown quite a lot in the past ten years, selling also on ebay. Mr. retired early to take over the shipping department because good help was so hard to find. We had these experiences when we tried to sell on Amazon. We hired a girl to take care of shipping just 40 of our 3000+ items last September when we took a trip of a lifetime for a month. She didn't always ship things within two days. Lesson learned: Don't leave town thinking anyone will take care of your business while you are gone. No one cares for it like you do.

I ordered a DVD for a friend and her daughter to watch while her daughter was in town over the weekend. I ordered the DVD on Thursday 8/31 and could have paid $3 to have it delivered Friday 9/1 or use my Amazon Prime account and have it delivered free on Saturday 9/2 so I chose the free delivery on 9/2. I logged on to Amazon today to find that they did not deliver it on 9/2 and now are going to deliver it sometime before the 6th. That totally defeats the purpose of the shipping that I chose, and will do me no good now since my friends daughter leaves town the morning of the 5th. Of course you can't actually contact anyone at Amazon to complain about it. They do not provide any way to leave electronic feedback, nor can you do an online chat or email. The only option is to call their 800 customer number and wait 20 minutes on hold to get to a person.

I am Amazon Prime member. On 9/1/17 I purchased several items for an upcoming backpacking trip. Items were to be delivered by 9/6/17, in time for my trip departure on 9/7/17. On 9/2/17 I received notifications (via email, Amazon app) that the backpacking tent I ordered would not be delivered until 9/12/17. Not only is this the last day of my planned trip but is 6 days after promised delivery, 11 days after order date for what is supposed to be 2 day delivery (business day). I called customer service. I was told that the delay was because I was ordering either a large item or a fragile item. A 4-5 pound backpacking tent is neither. I then asked for a supervisor. He told me that the reason it would not be delivered as promised was because "You ordered too many items".

First, off. This isn't a product review or seller feedback. This is solely about Amazon's customer service practices. I have been an Amazon Prime Member for 13 years. I have spent thousands of dollars on Amazon. I ordered this for my son for his birthday. In the first shipment, the blender pitcher had a crack in it. So, I returned it and re-ordered it. In the second shipment, the blender pitcher had 2 cracks in it. Very disappointing. We contacted customer service after receiving the second damaged product. The customer service rep that we spoke to was great. She did the unexpected and issued a refund, told us to keep the damaged product (donate, throw it away or keep it) and told us that she was going to send a third blender (next day) at no charge. At this point, I couldn't believe how great the Amazon customer service experience was. Fast forward 24 hours. No blender.

A few weeks back I got an email from Amazon stating that they have suspended my account for some reason and was told to send me my credit card information. After I sent my card info they replied stating that they couldn't confirm the information and was told to wait until they verify it. After a few days I was told to fax them my credit card, bill address information on their fax line, and I have done with WITH the CREDIT CARD STATEMENT and the BILLING INFORMATION and after a few days they send me another email saying that they need payment and billing information of a card I do not even possess and have no idea what they are talking about. They haven't even told me what the problem was exactly. They just keep sending me some bot generated script email and this has got really annoying. I have over $200 on my account but they seem to have locked out my account and steal my money for no reason. WORST CUSTOMER SERVICE EVER!!!

I ordered a phone on Amazon with the return policy of my own phone. When the delivery boy came he rudely asked for my phone to be returned, I gave him my phone and then he started scratching phone's screen guard and removed it and the checked the IMEI number and said it does not match which was entirely their fault because I entered the correct number and I don't know how it got changed. The delivery boy rudely asked me to return the product and went out of my house. I sincerely ask Amazon company to take action against this delivery boy of Lucknow, his phone number is- **. Please immediately take action.

I had ordered 6 small charms as gifts for hanging from rearview mirrors. The order arrived in 2 days but all 6 charms were loose in a very large box. There was no packing or anything to secure these small items. The charms were small enough. They should have been placed in a small bubble envelope and not thrown loose in a box. My biggest pet peeve was there was no order invoice or any kind of paperwork included with the items. It took quite a bit of time just to even find a customer service phone number to call. The customer service lady was from another country and it was obvious that she only reads from a script. I was trying to find out why they no longer included any of the order information, sales slip, etc. She tried to explain but her English was not good enough to provide any explanation that made sense.

When placing an order with Amazon Prime they give you the date your order will arrive if you purchase within a stipulated time period. Even when you do exactly that, your order may not arrive in the stipulated time period set by Amazon. Talking to customer service is truly a waste of time. I was asked which time zone I live in (Eastern) and was told that they are in Pacific time. I don't know what the significance is regarding the time zone, especially since they are 3 hours behind my time. Still, if the order shows that it will be received on a specific date, then I expect to receive the item on that date. This has happened multiple times. Amazon needs to stop advertising 2 day shipping if they cannot honor their commitment. It seems like they are getting sloppy in their customer service.

I ordered two small items on Amazon on a Thursday, 8/24/17 and it was supposed to arrive between 8/29 and 9/3 to a local pick-up location. The order showed that my items were in stock and ready to be shipped after the 1st day. However, on 8/31 my order still showed "ready to ship" - 7 days after I place my original order. I called customer service and the first person said they couldn't tell me anything more about my order, why it still hasn't shipped or where it was. She was so irritating. I asked how I can make a complaint and she told me either online or on the phone. I asked to make it on the phone and she transferred me to someone else who was able to find out the details of where my order was and submit a ticket to get the package on its way (the package appeared to be stuck in one of the delivery locations - possibly forgotten).

I purchased a pair of sunglasses and didn't receive them. The seller delisted themselves a week after my purchase and provided a fraudulent shipping/tracking number. Amazon never confirmed the validity of the tracking number. 5 weeks later I didn't receive my sunglasses so I phoned in. Amazon told me they couldn't do anything and that I would have to wait 10 business days for a response. Pretty much Amazon doesn't confirm tracking/shipping details and nor do they care especially when a seller makes a run for it! Great shopping at Amazon!

Amazon has become a tyrant when it comes to being a non prime member. You might as well face it, if you are not part of the prime club, you will be harassed left and right with various tactics and schemes. The most annoying is that they will hold onto your item until the 5 to 7 days have passed and then ship it in two days. Quite bizarre, and causing me to go to walmart.com and get things in just a few days and cheaper than Amazon. Almost anyone now ships faster than regular Amazon, non prime purchases.

Like many people, I have been a devoted Amazon Prime shopper for years. However, recently the quality of service has declined significantly. Amazon was my default option mainly because of the convenience, but when my orders don't arrive when they promise, or they are damaged when they finally do arrive, it's irritating and very inconvenient. There was a time when a damaged product was replaced, no questions asked. Now you have to repackage and reseal it, find a UPS drop off location and hope that they get it and refund your money.

Disappointing! I have filed cases with IC3 and the BBB against Amazon, and I am going to send to every law enforcement agency looking into online crimes until my problem is solved. I encourage everyone to do the same, the process is simple and only takes minutes. I have been using gift cards to obtain balance on Amazon. All the cards I have used are cash purchased and I have physical proof of ownership of the cards. I have the receipt used to purchase the card from a store Authorized by Amazon. I have the card itself. I have proof of payment that I paid for the cards. My account had been locked several times for no reason and every time this happens Amazon sends an apology and reinstate the account.

I ordered 3 baseball caps back in March, 2017. I received 2 of the caps. The order for the other cap was canceled by Amazon. I never received my money back for a cap that Amazon cancelled. I ordered 2 kitchen knives from Amazon. After paying for the order I find out that that the delivery date is 2 months from date of order. I would have gone elsewhere had I know that I have to wait up to 2 months for delivery.

I lost the remote for Fire Stick so I downloaded the app and used the Amazon Fire Stick app instead while I am waiting for my remote I ordered. I did not want to pay 14.00 in shipping to get it in 3-4 days so now I have to wait 2-3 weeks. I called Amazon customer service after holding on the line for so long I was going to hang up then they answered. I told them I was using the app when all of a sudden now, it's not pairing with my t.v. They hung up on me!!! Guess they don't want to bother about the app for Fire Stick. So, I wont bother about "Amazon". They can go back to the jungle (I hope). Can you imagine how frustrating our lives are going to become when Amazon and all those who mimic Amazon are in control of the world's shopping etc? Buy it and bury it. No decent customer service coming from Amazon. I am warning others as of tomorrow, how Amazon treats their customers after their purchase. They hang up on them.

Ordered a signed autographed CD. Received returned. Yellow looking old looking. Not at all what expected. Returned got approval but World of Autographs were on vacation. Had to wait. They came back now claim sent it back broken and smelled like smoke. Laughable. We packed it double boxed in same way it was sent to us with same packing material. They said no broken pieces in box. So let’s see. I spent $500. On a signed cd case. Sent it back broken and the plastic cd case smelled of smoke. They have the CD and my $499.

Hello, I am a seller on AMAZON and starting on 6/21/17 and was put on hold 7/16/17. They say I am a fraud and I had a man name Luke call and said that Amazon told him that I was a fraud and I had his credit card # and if I used it he was going to kill me. At that time Amazon owe me $12,363 and I was doing drop shipping and never saw anyone's credit card or any other payment. Amazon sent me a email saying they were not going to pay me, because I was a fraud, I have no idea what they are talking about, I wouldn't know how to do that if I wanted to. There is someone calling me all the time and threatening me, the man name Luke wanted my address. When you sell like I was all you do is place order and use their product, you don't even know how much you make until you complete order, Amazon also sent me a email saying that they were taking $35 from my personal acc. because of a card issue, I am telling you I never saw anyone's credit card.

I am a rescue provider for the kittens of feral cats in my community. I ordered an activity tree for the newest litter of kittens I am fostering. I ordered it right away and assumed I would get it quickly because it was listed as available and fulfilled by Amazon. I ordered this item on August 17th. I do not constantly check orders because I am kept busy by the feeding schedule of the kittens. When I had not received my delivery by the 25th of August, I went online to check the delivery status. The message read "preparing for shipping". The delivery date had changed to January 11, 2018. I was appalled. I called customer service which was obviously located in another country. These poor people have no options available to them. I was told to place the order again then cancel the original order. WHAT? I was definitely upset by that response.

Order an item on Aug 3rd, was not shipped until Aug 9th, did not receive item until Aug 18th. Order another item Monday Aug 21st. It's Friday the 25th, still has not shipped. If you're not a Amazon Prime member paying money to have things shipped faster, then whenever they get around to it they'll ship it. Absolutely ridiculous.

I bought 4 Amazon gift card at $500.00 each total $2000.00. I bought them to buy something but found out that it was a scam so when I talked with Amazon they said they would give me a refund but it would be 3 to4 weeks till I got a check. I agreed because they said they would keep me up to date. They didn't keep me up to date I had to call them. After calling several times they finally sent a email with a tracking number. When I checked the status it said it was delivered at 9.07 pm the night before and left at my front door. I couldn't believe they didn't send the email till the next day and there was no way the post man came on my front porch at 9 o'clock at night and we didn't see him and there was no check to be found. I called Amazon and let them know there was no check. They said they would find out what happened and get back to me. They never called so I called them only to get told they were still checking it out and would call.

When you call you get a person from another country, cannot understand a word they say. I spend thousands of dollars with Amazon.com and they send the wrong stuff and expect me to do all the leg work to return it, and on top of that they will not credit your card until they get the item back. So let me get this right you charge me asap when I buy the item, then you mess it up and send me the wrong stuff, and you expect me to wait on my refund. Unreal, poor business practice. As soon as I get my refund I will be done with this company, I will delete my account and be done with them. Then on top of that they will not let me rate the seller who shipped me the wrong stuff, and they would not approve my 1 star review, unreal. I bet if I gave the seller a 5 star review they would have approved that.

I work at an apartment community in Dallas, Tx. We have several residents who order from Amazon on a daily basis, including myself. Typically the ordering process is easy and you get your packages quick. Since hiring independent contractors to deliver these packages, the overall laziness is quite shameful. We have parcel lockers that our residents pay for for a reason. They know their belongings are secured and they can pick them up at any time.

I have been a long-term, regular Amazon customer and was very happy with amazon, but recently their delivery service has been a real headache! Amazon delivery agents have strange looking private business vans and they do not call or knock on the door, they just leave the packages in the porch. I have lost 2 packages already! FedEx delivery is also doing the same for amazon packages - they just leave them in the porch and it is gone by the time we realize and get it. I have stayed at home specifically because I was expecting a package and there was no knock, no call, nothing. I have to keep checking my orders all day long and rush to get it from the porch before someone steals it!

Amazon allows third party sellers to get by with false advertisement. For me I won't use Amazon again, but if you must do not order from other sellers. In my case I bought what was supposed to be 14 cases of pet food from Lucky Vitamin. I received 14 single cans. Do you want to pay twenty dollars a can? Amazon said they would question the seller. A week later the seller has yet to correct their page and Amazon does nothing. SHAME ON YOU AMAZON.

I ordered 4 tires. Two arrived. Then I got an email from Amazon saying the place they get them from ran out and no more were available. But the next day the 3rd arrived, so Amazon itself doesn't know what it's talking about. Then I didn't know if the 4th would arrive or not, so after waiting more than a week I realized it wasn't coming so I had to order it from Walmart.

There was a time when Amazon was the place to buy, sight unseen. Great prices and awesome customer service. No more. A. Their prices have risen over the past few years, to the point where you can often find better prices at Best Buy or Staples, or Walmart, and most important. B. Their customer service has gotten pathetic. They have cut reps and farmed the rest overseas. Useless canned scripted responses that show no understanding of the problem and lies and BS from this company is all you get. Every issue requires many communications, back and forth, and often BBB and AG complaints until you get it properly resolved. They don't pay their sellers what they owe, and lie and steal. Just a lowlife shady operation now.

I ordered eclipse glasses on Aug. 10 with 2-day shipping. It is now Aug. 19, the glasses have not arrived, and I checked my order, and now the glasses are due on Aug. 22, the day after the eclipse. When I contacted Amazon, they said they had a problem with the glasses and were reordering them. They are not even in stock. If I had known they were having a problem getting the glasses and shipping them to me, I would have gotten them at the Academy of Science in San Francisco, of which I am a member. At this late date, they are all sold out.

Amazon is "an out of this world online merchant." Super huge inventory, great return policy, excellent customer service and competitive prices. With a click of a few keys, I can have an order shipped to my door within a day or two... service that is unparalleled.

Amazon is great and the best part about them is the return policy. Amazon Prime is so worth it. It comes to your door on 2 days and packed for shipping very efficiently.

Overall, my experience has been good. But I have been price comparing, and I don't think Amazon has the best prices that I once thought they had. It is also hard to get anyone to talk with when you have a problem, but they are good about returning items. It's a very easy process.

I order a lot of products from Amazon. A wide range of things, from makeup, to fishing line, to sandals, to dog collars, to well you get the idea. In general the sellers are wonderful to deal with and as long as Amazon just does its normal routine function, it's wonderful too. The problem is when there is a problem. The first thing most people do, me included is go to the FAQs and try to find the answer. I don't seem to be able to find an answer to the majority of my questions, at the bottom it asks if you found what you read helpful, yes or no. If you select no, then you can write down why it wasn't helpful and submit it. Most sites would then take this information and help you.

A company that stands behind the products it sells. There are no problems with returns. The process is easy and fast. And if you can't find it for sale, at a good price, on Amazon the product probably doesn't exist.

I have had the most horrifying week trying to get a package from Amazon delivered. Stonewalled, lied to, insulted and talked to like I am a retarded 2-year old! Most of the Customer service reps do not understand or speak basic English! Sentences are pasted repeatedly outside of context and questions answered the same way. I am disabled and I was told to go fetch my package right after I informed the Customer Service Rep I am disabled and that's why I order online for home delivery. They refused to redeliver or deal with UPS and only offered a store credit as a refund. Why would I want to order from them again to go through the same hell! As of this moment, Amazon stole my money and the arrogance with which I was dismissed is appalling!

Good selection with fast shipping and pricing was competitive. No issue accepting a return when I ordered the wrong item. I regularly order through Amazon.

I really like Amazon, but the delivery does not always arrive on time! I would recommend Amazon every time!!! The thing I like most is that they usually always have everything I need and if they don't, they get it very fast!

I love Amazon and I usually find everything and anything I'm looking for. They seem to know what I may like and show me as I'm looking or send me emails. I've also found things I didn't know existed. I have always had timely shipments or gifts sent without issue. The prices are good but shipping can be a hassle on some items but can be reduced if you buy more even at other shippers. If I want something bad enough, I’ll buy an extra item I was saving for later to avoid shipping charges that would have been higher. I love that I can save thousands of items for later and keep them operated by groups such as shoes, gifts and decor for home. I can also breakdown by rooms or by names of friends and family.

Amazon has a wide variety of items and a price range for most, with a choice for the price level in which the customer is interested. A description is helpful in choosing which product to purchase, with quality vs. price easy to determine.

Amazon is an amazing company. It is easy to search for what you need to purchase and with Amazon Prime I do not pay shipping. It works out great for me. My orders always come on time and if I ever have a problem Amazon is ready to work with me.

I've had an Amazon account for ages. For the most part, I have been entirely pleased. However, a recent experience changed that. In 2016 I purchased a "Certified Refurbished" Seagate external drive from the PrimeDeals seller, which is an Amazon account, I assume. After the 90 day warranty point, the drive failed. I contacted Seagate, who said the drive was never intended to be resold. In fact, they consider them defective. That came directly from Seagate after they traced the information I provided. Every note on the seller's page indicates that Seagate has certified the drives. The seller is Quantum Networks. Beware of any "refurbished" items sold by Amazon, particularly from this seller.

We have now become a regular Amazon customer. The products offered are excellent and the price is more than competitive. The customer service is extraordinary. This is definitely the no hassle place to shop. If there is a problem and these are very few; they consider you a customer and in my case have solved it fast.

I have been an Amazon customer for a number of years and have spent thousands of pounds with them. Last week I ordered some seat covers for my Lexus RX450H. When they arrived the quality was poor and they were miles too small. When I asked to return them I was told that I would have to bear the cost of the return postage, well this is totally unreasonable as the items weren't as described and unfit for purpose. So I don't see why I should be out of pocket when I purchased the covers in good faith, Amazon have been no help under their A/Z guarantee which as far as I can see doesn't exist, when I tried to review the seller and the item giving my experience with the transaction, it was refused as I don't think Amazon is prepared to print negative reviews about themselves online. I am looking into suing the seller for the return postage as a matter of principle as I am not prepared to be bullied or conned.

I usually don't have too much of an issue when dealing with customer service, however today they told me it is no fault of their own that 2-day shipping can take 2 weeks to actually be delivered. It doesn't matter if it says to expect it next Wednesday, it can take however long they want as long as the product takes 2 days to ship from the time it has left their facility. So, if they take a month to hand it to their delivery team, then expect the product in one month and two days- that's what your prime membership buys you. Seems like false advertising to me.

I love Amazon. Great prices for everyone and large selection of products. But Amazon needs to improve their sizing chart for women, men and children. Their sizing charts are out of date. Most companies are from overseas. Their sizing is different there, than sizing in U.S.A. Trying to found the right size in girls for my granddaughter is very hard. My granddaughter is size 7 USA. She is small also for her age so getting the fit needed is hard sometimes. The product sometimes comes too small or big. I notice a lot of other people have the same problem. I wrote Amazon on the problem but nothing has changed.

Always an enjoyable, convenient and superior online shopping experience with Amazon! Amazon sets a high standard for online shopping. As a die-hard online shopping enthusiast, I mainly do my shopping for almost everything online. Amazon surpasses in ease of use of the website, several options for easy check-out, fast delivery and convenient return policy. Some goods arrive in a day, and sometimes with free shipping. Customer service is bar none exceptional. Other online retailers ought to take a lesson.

I appreciated most of my shopping experience with Amazon; however, when it comes to the individual market sellers, there had been quite a few problems with my orders. Not enough accountability were held to give me confidence to order from the market sellers because I could not tell who is going to be reliable. Also, the shipping company, OnTrac, has been a big problem and Amazon continued to use its services even after reading many complaints about its horrible and unreliable services.

Amazon provides excellent services, your packages arrive quickly and the return policy is good. Online ordering is also effective and I appreciate the quick service.

I shop due to the ease of Prime shopping. I love the app and I compare it to Walmart every purchase. Amazon prices were competitive. However, lately my purchases have arrived later than expected.

I created an account with ConsumerAffairs SOLELY to publicly state that Amazon has the ABSOLUTE WORST CUSTOMER SERVICE EVER. I wrote this review on their website for a gift that was never delivered and it took all of 10 seconds for me to get an email back that, "Your review could not be posted." So I will just have to do it here! This item (Graco baby dream glider) was registered for as a gift on my sister's baby registry and my aunt received email confirmation that it was delivered back in July. Well, it wasn't. Never was.

I am a Community Manager at an apartment community and for the 2nd time in the past 2 weeks Amazon delivery person left our resident's packages outside our leasing office because they were too lazy to deliver them to their customer's door. One delivery person literally stated that he is not delivering in the rain and that these Amazon customers can come outside our leasing office and fight for the packages. Ever since Amazon started using people off the street to deliver their packages the delivery service is awful. They are dressed unprofessionally and act rude. Also to try and resolve this over the phone is impossible. I have been transferred 4 times and didn't get anywhere and was not taken seriously. I am very disappointed in Amazon for letting this happen. Every single day they try to bring tons of packages into our leasing office without attempting delivery. P.S. Amazon we do not get paid to do your job.

I order from Amazon frequently. The only trouble I have ever had was the keyboard stand I ordered when I ordered my Yamaha Keyboard. The Keyboard Stand was by Knox Keyboards and did not have the parts needed to assemble the stand. I reported it, and was offered another Knox Keyboard stand. I don't want that kind because they have gone out of business and there is no reason to think the next stand would have the right parts included for assembly.

On the times that I had a problem with a purchase, Amazon worked with me to see if we could make the product work and when we couldn't they issued the return product label immediately.

Amazon is amazing. For me, it's the ultimate convenience in shopping. I don't have to leave the comfort of my home and they deliver the goods right to me. And you can track the product online so you know exactly what day to expect it. There are some items I wouldn't even know where to find in stores or which store to go to but I can look it up on Amazon and usually find it. My pet food is cheaper on Amazon than in PetSmart and I don't have to carry the product into the house because they deliver it right to me. And such a variety of products - they have more variety than the stores and each product has reviews about the product so you can get the details and the general feeling about the product from consumers. Those reviews really do help me determine which product to choose. Amazon is one of the most convenient things about modern shopping.

Amazing to place an order through Amazon, have it confirmed and the next day to also have it canceled by the vendor (not Amazon). Reason: Technical Problem. Oh, right, technical problems... like what? Post office was too far away? Nobody know and the vendor won't respond and Amazon says it's 3rd party and between the mysterious vendor and me. This is MY kind of business: profit without responsibility. Yep, we can and must do better than the jungle river.

Last week a made a order to be delivered in a Amazon Locker, since I could only collect on Saturday 19th. I placed on Thursday so on free shipping should be 5-8 business days to arrive. For my surprise Amazon is so efficient that my package has been update to deliver Tuesday 15th, with 3 days window to collect on locker I would not be able to reach, so I get in contact to Customer Service to reschedule the deliver to Thursday. That was yesterday and today for my surprise my request has been deleted from order details, and my order has been delivered already on locker. So, by Wednesday it will be no more there. I contact CS again, they did not explain why my request has been not taken and can´t do anything because the locker! Department can only reach by phone and at the moment I am outside US.

I have been a happy customer of Amazon for a long time. The prices and availability of items are the best. The free shipping is a big perk of having Amazon Prime. I have purchased personal care items, household items, shoes and other things. I earn Amazon e-gift cards and codes from taking surveys online. They are great to use for things I need or want to buy.

I'm very happy with Amazon purchases online. Never had a problem, got packages on time and will continue to purchase items from Amazon. Free shipping helps when you are a Prime member. It is worth the money.

I don't know if there's a way to make research and purchasing easier. My purchases have been completed as promised and have arrived in excellent condition. I have and use the Prime membership and find it to be a good value, at least at the present price.

It's unreal how much Amazon is in touch with customer service. They truly want my business and they make sure I want to do business with them. Smart. I feel appreciated and I will stay a good customer. It's nice to get good service when you're paying and I expect it.

I love Amazon deals, free and fast shipping and being able to read reviews about products to make a decision. With Amazon Prime there are so many benefits such as low cost videos, ebooks, etc.

Amazon is very convenient for me as I cannot walk around stores anymore. They have quite a variety of the item you are looking for. The prices are comparable to brick and mortar and I am a prime member, there are lots of perks that go with it.

I ordered a book on Amazon by a third-party seller. I received a three week window in which I would receive the book. This window kept changing every time I checked. I received no tracking information until I complained to Amazon and the seller. I received a tracking number with no estimated arrival date. The only information indicated was the item was in transit. I complained to Amazon and received an e-mail from a customer service representative assuring me that I would receive a refund and that he filed an A-Z claim for me.

I purchased an expensive router, with Amazon as the supplier, with free shipping. I live in Southern California, which is close to Amazon warehouses. Shipping Details: Thursday August 10, 2017 ordered item during night. Friday item not shipped - expected delivery date not shown. Saturday item not shipped. Tracking showed: Shipping date: Wednesday August 16. 'Expected' delivery date: August 17 to August 19. Item on hold from Friday August 11 to August 16. SIX DAYS ON HOLD!!!

I ordered an item and chose free shipping. I noticed the item did not leave the warehouse and ship out immediately. In fact I watched it for 7 days and the in-stock item never moved. Customer service stated they did not need to ship it by a certain day and they only needed to be within the estimated time frame for delivery. Very slow shipping took 9 days to ship from 90 miles away. Amazon waited to the last day to ship and it was in stock. I guess you have to pay a $100 to get good service with prime account. But not from any other vender. The item was about the same price all over the web. I'll think again before ordering or I'll just have to pay for the concierge service like my doctor tries to push on me.

Amazon's website is more comprehensive than others I've used. It navigates swiftly and smoothly including backing up. It really sets a high bar for other online retail wannabees. One wish is that it would be more robust on the account side as it is for retail sales. It has a pretty good selection of goods. It would be better if there were more items in "save & subscribe" and "pantry" programs.

Great risk in security when you keep your credit card online at Amazon. Twice hacked and Amazon didn't care. Haven't purchased in 2+ years because of it.

Love the ease of shopping on Amazon. I'm a Prime member and it's worth every penny. Free and very quick shipping, free movies, books, and other perks. I love the fact I receive my orders within 1 to 2 days!

Amazon has a wide variety of listed deals... Some actual deals, some not. They are easy to deal with, have prompt delivery with Prime as well as regular, have great packaging and good customer service.

I have been a prime member for years and if I receive a product that I don't want for any reason I can return it with free shipping and when buying the shipping is free, a win win.

Amazon used to be a great value with their 2-day shipping policy for Amazon Prime. It no longer is worth the price however as other stores are offering the same for no charge at same price. I'm keeping Kindle Prime and saving money.

Ordering on Amazon is always easy and convenient. When I run across an item I might want I often go look for it on Amazon. There are many categories and I have a few credit cards saved. I like one click ordering where I can use the same address and credit card and order quickly. The return process is easy for a majority of the sellers. However it is hard to get a hold of customer support.

Amazon is provided very bad services I have ever seen. And they even not contactable with their customers while order something from it and also provided wrong details while track something on it which we may have order from it.

Good prices, good selection, good shipping, good vendors, good products arrive on time and paying by credit card or PayPal is easy. The website is simple to navigate and descriptions of items is almost always complete.

I do try to avoid online shopping because of the delivery charge. However, this company does deliver within two days which is great especially when I ordered dog treats.

I have been ordering from Amazon for several years and my experience has always been great. The items always arrive on time, in good condition and at a great price. Once, I received a CD from a reseller that was damaged and I was offered to swap it for a new one at no cost for shipping or replacement of the CD. I love Amazon's Prime membership because I can get items in two days without paying extra for it. The monthly fee is very cheap and also allows me to access free music.

Seriously. Why would you have people that don't understand English, on the phone to help with complaints? I will not do business with people that outsource to countries that don't pay a living wage. Customer service means customer service. I was put on hold 4 times. Finally hung up.

I have been using Amazon for years, and it has been pleasant overall. Once, a show, that I purchased as a bundle to get the next day from when it first aired, was not available. I called Amazon, and they said it was because it was not given to them from the network. They quickly credited me a few bucks. But, more importantly, the representative admitted the error and got the ball rolling to contact the network and really solve the problem. He seemed thankful for bringing this to their attention. It felt nice to be heard and understood. It was also nice that this person had a next step action plan and put forth effort to help make up for the situation. I appreciate how this situation was handled, and I'm thankful for Amazon.

I have spent 5 hours to get someone to help me with an issue on their website. All my subscriptions were cancelled because of an "invalid shipping address" although it is the address that my items have been delivered during the last 5 years. Then, every time I call "customer service" I end up in Philippines and 99%of the time they have no idea what to do except for hanging up. This takes me to my next point: employees claim Amazon prohibits them from giving out their ID number, or name, or reference number or anything to identify them in case a customer wants to report them. After all, Amazon wants your money, not to hear about underperforming employees.

I love Amazon! I realize that they may not always have the lowest price, but you can trust and count on them. Their selection is all-inclusive, the shipping times are good, and the customer service is responsive and helpful. Also, returns are easy. Overall, there is no other site that I turn to so regularly.

Never had a problem with Amazon. Selection is good. Prices are good. Delivery was always as stated. Product is as described. Normally the description is as detailed as possible to make a proper decision. I like the name brand products that is delivered to my door for the same price if I were to go out and purchase it.

A great online order company. Amazon's website is easy to navigate to make your selections. Prime is the way to go, most of their items ship free and within a couple of days you have your order. Returns are easy and most are free.

I used to be an avid user of Amazon and Prime services, and really enjoyed my membership. The shipping was fast and accurate, and prices have always been competitive and reasonable. Over the course of the last 2 months, however, their service has gone completely downhill. I've placed about 6 orders within the last few weeks, and each and every single order has had an issue of some kind. The first problem I faced was with delivery. Items would be delivered to the completely wrong address, and my husband and I would have to actually walk around the apartment complex, searching for our package.

I have never been unhappy with Amazon. They stand by their products. They have excellent original shows. Excellent videos. And they allow several methods to ship.

Amazon is the leader in online shopping I feel. I order my item(s) and receive them quickly. Then, if I don't want the item, I can return it with no charge to me and with no hassle to me. I love this site.

Amazon offers most anything you are looking to purchase and usually at a fair price. I will not spend the money to join Amazon Prime, but they often offer free shipping on certain items and shipments are received on time. Exchanges and/or refunds are usually very easy to make. I do wish they would offer a customer service phone number where they could be reached for questions or concerns.

They are THE BEST bar none. They will go to the moon for their customers. We buy most needs from them even foreign, exotic foods. Also all electronics, gifts, appliances. They are the best. Customer service is beyond dedicated to the customer.

Until about two years ago, I would have rated Amazon a 5 but over the past two years, I've become increasingly plagued by false advertising, phony-baloney products and incredibly poor support from Amazon. A good many of the favorable "reviews" have proved bogus and my own negative reviews never seem to show up on the listings. And... Despite all the hype about getting the product "almost overnight", the majority of my purchases arrive weeks later (sometimes months later) or vanish altogether, even though "item delivered" is posted on the order site.

It is a great site. I can find things here that I can't find locally and nearly everything is cheaper, BUT, watch the shipping costs. Whenever I find something locally, I compare the online price including shipping with the local price and some of the time it is the same.

I ordered 2 shoehorns for $5 and was billed $162. I mailed them and they gave me a number to call but no answer. I've returned to sender but don't expect them to admit to receiving it. Bottom line is no product and billed for $162.

Started buying from Amazon when it was founded and have never regretted it. Most of the time has the best prices and always has the best delivery. Need to police the scammers a little better though.

I can usually find what I want in any category. Free shipping with Amazon Prime and easy return. You can also have gifts sent directly to family etc... and can keep an address book of frequent people you buy for.

The majority of times I can find the lowest price for items on Amazon. Ordering is simple after the first time of initially entering shipping and billing information, plus Amazon provides updates on shipping status prior to order delivery. The purchase of a Prime membership entitle one to free 2-day shipping which I love.

They are so good. It only a matter of time before they bowl over Walmart. Customer service is what it should be. They strive to be on time with deliveries and returns are so simple... a cave man could do it.

It's rare I have a bad experience and it's one of the best online sites. My only issue is with writing reviews. I have contacted Amazon with this problem I know just doesn't affect me. We all have a bad experience or product time to time. The thing is I'm an honest reviewer and sometimes my reviews went lost because they say it's "profane" which quite honestly I don't review ever using profanity. I feel they try to protect the seller from pulling out not the buyer.

Viewing products in Amazon.com is easy. There are good descriptions of products however they are not always as good as described. They do refund your money minus double shipping charges. If you buy from them and not through a third-party you're OK but not always through them can you buy. The shipping charges added makes prices over what you can buy elsewhere. Pay attention to prices and shop around!

Amazon is as good as it gets when it comes to online retailers. The products arrive when promised and the prices are great. I've never been disappointed.

I love to shop at Amazon online. They have such an amazing variety of items, from expensive to cheaper. Anytime they don't have what I need, within a week or two I will enquire again and I might find it this time. They seem very interested in keeping their customers content. Also, check their sales! You could be amazed.

I really like Amazon. Their delivery is quick. There is one down fall - if they have to source it to another company I have not had much luck with that. We were to receive the package by March 20th. I sent a notice to the company through Amazon and as of yesterday April 6th I have not heard from the company.

I do all my online shopping at Amazon. They literally have everything I want and because I have Amazon Prime my shipping is free. It's hard for me to go out shopping because of disability but now all I have to do is order and it comes right to me. The pricing is very good and their shipping is very reliable.

14 years we have been Amazon customers. They have the best selection at the best prices 90 percent of the time. Their delivery is seamless and Prime is an excellent value with many benefits.

When overseas products are defective it takes a little longer for compensation but Amazon was always willing to handle the dispute very professionally to this customer's satisfaction!

When you call in there's usually this long hold then a quick answer that doesn't pertain to anything. It just really frustrate me to the point to where I don't care how good the deal. I'm not shopping there.

There is no way to easily get help from Amazon. We have had problems downloading music and books, and spent an hour trying to access help. This is not the first experience with this problem. After finally connecting and "texting" with someone, they couldn't help. Shortly after we were "disconnected", and had to start over. There needs to be an easy way to obtain assistance when there is a problem. At this time I may let the time run out on my account and not sign up again! I'm ready to go back to purchasing "hard back" books and CDs.

I have been a customer of Amazon since 1999, and of Amazon Prime almost since its inception. I placed an order with Amazon for a small flag of the Bahamas for a special occasion. I was given a guaranteed delivery date which was missed. The flag delivered was of the country of Afghanistan. When I attempted to give feedback on this unhappy experience I received the following:

I ordered a new textbook for my son's college Statistics class and paid $186.44. What I received was a used textbook. How do I know it is used? The cover had marks all over it. The inside cover had a My Stat Lab label affixed to it with the access code scratched off and revealed, rendering the access code useless. Plus a copy of the previous owner's return label was in the back of the book complete with UPS Tracking #**.

I buy chiefly used books thru Amazon. They always arrive in a timely manner, are in better condition than advertised, and are beautifully wrapped. It is so easy to order from them! The websites thoroughly delineate the book, providing reviews and other information that informs the purchase. Thank you Amazon!

I can't say enough about Amazon. It has a two-day free shipping and everything is well packaged. The website is easy to navigate and if they don't have it, then it probably doesn't exist!

Buying has been nothing but perfect. However, as a seller there is a lot to be desired. I've been scammed twice (refund with no return of merchandise) and customer support non-existent.

Amazon is a great site. I belong to Prime and Kindle unlimited. The site is really easy to use and navigate. I buy from them at least a few times a month.

Prime shipping is a joke - false advertising. Ordered an item that said next day delivery (order by this time and receive next day). Placed order on Wed and expected it Thurs... it didn't arrive. Checked tracking and it says will receive on Monday... not even Friday. I called to complain and the rep tries to tell me (that's the suggested time) not even the true delivery time. I explained that they are false advertising!! I told them they need to take those promised delivery windows and change it to (best suggested time). I even typed in the item in again and it shows - receive by NEXT DAY. That's B.S. If I wanted to get that kind of response I would have ordered from eBay. You should not be showing a delivery window time if you can't guarantee it. This is also the reason I canceled Prime. I think I will just go back to eBay... with NO FEES.

I've been a frequent customer of Amazon over five years and have never had bad experience with purchasing, customer service or even returning products. The availability of products are well noted in description and very informative. Before making purchase, I always research product beforehand then upon preponderance of evidence such as; quality, material, durability and value then browse many websites on price. Usually, I find that certain rare products can be found only at Amazon, such as Odorono (deodorant stick), Panasonic KX series phone landline. All in all, the above mentioned areas are the reasons why I continue to make purchases from Amazon.

Amazon provides excellent products, services and prices. They make it very easy to log in, locate the product(s) you're searching for, and quickly check-out. The customer is always kept aware of the tracking of each item as it ships, and usually it is delivered quicker than anticipated.