Amazon.com Reviews

I placed order, waited two weeks. No shipment. I call. They say it was canceled. I say "that's terrible service." They say "just reorder." I ask for supervisor Camille. She doesn't Care at all, says "just reorder it," so I canceled all Amazon subscriptions. I'm done with them. They are rotten with service.

I placed an order on Amazon and I got payment unsuccessful. Later I called customer care to explain my problem. They sent one link to my personal email address and asked me to follow the link for the payment which I did and I got payment confirmation message. Later I called customer care and explained previous experience where I got incorrect pair of shoes instead of the one I ordered. Then the customer care confirmed that I will receive the item and colour which I order. Next day when I checked my orders there are 2 entries and I called customer care and they confirmed that they have received only 1 item and payment only once. Next day I received the item but with different colour. I called customer care and gave left and right. They are very irresponsible people. Argued for almost 1hr.

Bought a product that was shipped damaged. Was promptly issued a replacement (also damaged). Sent the replacement back and didn't want to try again. Both items were received by Amazon over 12 days ago and order indicates refund will be processed. Continue to look at credit card statement and no refund. Called Amazon today and it is in queue ($470 item) for refund and once it is processed by billing will take 2-3 business days to be applied. I suspect that there is some cash flow game going on here where Amazon is conveniently slow to refund even after twice they have delivered damaged merchandise. No real customer service here and no looking to go the extra mile to keep a customer. I am a good customer.

Amazon lists Junipers EX2200-24P switch for $729.00 Showing a list price of 1299. when actually you check on Junipers site and list is $2595. So is that a grey market product that has been re-wrapped and sold as new??? BEWARE, you may not be able to cover it with maintenance contracts..

I call Amazon every time and give specific and the same instructions on how to deliver the package. Because they use different carriers as well as carriers use different people to deliver packages, they fail to follow simple instructions to deliver. All I ask is to leave package unattended in the building. I gave my building code more than 5 times... they still not able to deliver the package without my presence. I have no time to call each time UPS and give instructions that are getting lost. Nobody from Amazon customer service followed up with me about this issue.

I'm very dissatisfied by Amazon!! At one time they were my go to site but now they are just failing! What went wrong with how they run their services? They actually tried to charge me before I accepted the charge but thank God they had my old debit card #!!

We used to LOVE shopping through Amazon. However, since they have changed some of their deliveries from UPS to the United States Postal Service, we are not receiving all of our packages. We have tried to contact Amazon regarding this and they continue to uses USPS. While Amazon will credit our account for the items not received, this does not solve the delivery issues. Amazon, PLEASE USE UPS FOR ALL DELIVERIES! The order number listed is just one example. Thank you!

11/9 Purchased book. 11/10 Received email that book has been shipped. 11/11 At 10:00 AM received email that delivery had been attempted at 2:31 PM (I received the email 4-1/2 hours BEFORE the bogus delivery time!). I was home and at the door all day and no delivery was attempted. Other people were also at my home. No UPS truck came any time that day. This will be my last time to do business with Amazon! I printed the email so as evidence for the credit card company.

Hello, I was a prime member who ordered products daily... At least 10-15 items per week so obviously I have had some returns, maybe 6? I then received an email stating my account was closed due to "too many returns". I was dumbfounded so naturally I asked for my prime membership $75 to be refunded along with the 3 products pending return that I sent out the day before. They have told me multiple different stories and scripts that they were never wrong and once I provided the information that proved their wrong doing they sent me this...

The company is probably the worst at customer service. First of all, they have outsourced their customer service to other countries. Second of all you have no numbers to call when it comes to customer service truly. You have to call so that they can send an email to you so that they can call you. I don't understand where this great customer service is, but until it gets fixed I'm going through Ebay.

To sum things up, my account was charged $100.00 from Amazon due to a mistake that was made on my end. I simply tried it out on accident, then forgot to cancel before they automatically billed me for a membership. I called and spoke to Wade, and let me tell you, I have never had a better customer experience before. He was so genuine and helpful, and even at times made me laugh. He refunded me, and explained in detail what to be careful doing when ordering from now on. Great personality, and better customer service. Thanks Wade and Amazon!

I had placed an order for a filter from Amazon for my refrigerator. The filter arrived in a day but the filter came without a box and was dripping water. Clearly it was used and just put into an Amazon box and delivered. Worse thing is, the item was sold by Amazon and shipped by Amazon. So it couldn't have been another store. I contacted support and they offered to refund me my money and asked I dispose of the item. There was absolutely no taking responsibility or doing anything to rectify the problem. I suggest not ordering anything from Amazon that you would use to put something in your body. Item's sent by them are clearly repackaged or just used.

Amazon made its name by fast order processing and free shipping option. Later Amazon introduced additional services, such as "Prime" and "Same Day Delivery", where for additional cost its customers get a chance to receive the order on the same day or within 2 business days. So now Amazon processes those "Prime" orders within a day or two leaving non-prime orders to wait. As a result, the processing times for free shipping orders grew to 4-7 business days. For years American retailers reserved extra long times for shipping blaming USPS and other carriers for poor performance. But with Amazon now it's the opposite: your free shipping order stays unprocessed for 4-5 days and then it gets delivered in a day or two, depending on how far your destination is from the closest distribution center.

I've had a great experience with Amazon here in Germany so far. It's now been about a year since I created an account, and 99% of the time everything goes without a problem, when things do come up (such as a defective product), they have always quickly and fairly resolved them. On more than a few occasions there have been delivery problems (some that went as badly as possible), but these can only be blamed on DHL, I'll save that for another review I need to write.

I have been a member of Amazon Prime for years and buy very frequently from this company. Since the changes to Amazon Prime, I have been very dissatisified with them. They no longer will guarantee 2 day shipping and it has been taking forever to get my packages. Another change that is very concerning is you cannot share your membership with others without allowing them to see your credit card information.

On 9/7/2015 I purchased one 2.5" Seagate hard drive (ST9500423AS) from uBestDeals vendor (Amazon.com - Order ID: **) for $43.99. I had to return the hard drive without opening the package. The package delivered on 9/26/2015, 11:27 AM to uBestDeals, 1439 Eastham Dr., Atlanta, GA 30338, by USPS, Tracking - **. I contacted Amazon.com Customer Service several time since October 2015 requesting for credit. Unfortunately not any positive action is taken. I strongly request to solve this problem and return or credit my own money which is stolen from me by your vendor, uBestDeals. Thank you in advance for your attention on this problem.

Jeez, I've ordered dozens of items through Amazon since I moved to my new state and they have been flawless... I told a buddy back where I lived and he actually started ordering things and getting hooked! I recommend them to anyone. I've ordered a food slicer to rugs and runners to movie posters and more without a hitch.

With retail stores closing all across the country, buying on-line becomes ever less an option and ever more a necessity. So-called "sponsored sellers" have emerged as a sub-trend within this trend. Whereas primary sellers like Amazon and Home Depot maintain inventories and ship from, or offer local pickup at their own facilities, they are merely ad agencies for sponsored sellers, who often are not even disclosed. Thus, primary sellers become mere fronts for unscrupulous third parties who can't even be reviewed. Problems with hidden sponsored sellers include every complaint from selling cheap rip-offs of brand names, to changing delivery dates to months longer than advertised, to sending empty or partially filled packages and reporting products as having been shipped. The only protection against these and many more abuses by sponsored sellers is to buy only those products which the primary sellers plainly states are sold and shipped by itself.

Placed an order with Amazon: The shipping address does not allow a post office box. We live in a rural area and do not have a mailbox at our street address. Apparently Amazon uses FedEx to deliver packages. If the package is small (?) FedEx sends by FedEx SmartPost which uses the post office (USPS). Without a street mailbox, the post office returns the package as undeliverable. There would be no problem if Amazon ordering would allow a post office box as a shipping address. This is the second time I have had this problem with Amazon.

Amazon.com charged my checking account for $105.71 on a membership charge on I didn't authorize. They overdrafted my checking account by $152 in fees... I did receive the $105.71 refund. But still waiting on the $152.00. Was advised it would be refunded in 3-5 bus. days. It's been 14 days now and still no refund.

I never signed up for Amazon Prime on Amazon USA. I did register for Amazon UK Prime (and subsequently cancelled). My account has just been debited for an amount of US $99 by Amazon USA Prime. I've now cancelled the Amazon USA Prime account (the one for which I never actually registered) and my money will be refunded. Clearly when you register for Amazon UK Prime then Amazon USA just add you to their Prime list too. And you get charged for both. That's fraud or theft or both.

They assured me to deliver it on or before 2 Nov but still it has not delivered. I had a meeting on 3rd nov and thought it would come till 2nd, so I didn't borrowed a watch from anywhere else. I want compensation for the suffering. Please provide me.

I have been an Amazon customer since 2008 without any major issue. However after dealing with a third party seller, I have decided to stop doing business with Amazon. The decision to stop dealing with Amazon even though the problem is with a third party seller is because the standard for those companies should be the same as it is for Amazon which it's not.

Within three weeks, two important, timely packages went awry through the USPS. I contacted Amazon customer service and was more than impressed with how they handled the situation. Items were refunded in one situation and my Prime membership extended by one month, and in the second instance, the items were replaced and sent one-day shipping at no cost to me in order for the items to arrive in time for my granddaughter's birthday. I am exceedingly happy. Customer service at its best.

I reported several counterfeit items to Amazon, they did nothing.

I have been a Prime Customer for many years but unfortunately Amazon is no longer living up to the two-day shipping. They seem to be fairly consistently missing delivery deadlines or playing around with the delivery deadlines. The latest in the series has been the delivery of our son's birthday gift. It was originally supposed to be delivered yesterday and was then re-scheduled for today. After talking to customer services, it turns out the items have not even been shipped yet. Amazon delivery has definitely been a big disappointment lately. In addition, their customer service seems totally uninterested in helping solve the delivery problems.

I was finally paid but I had to enter my information three times in one day. The web system wouldn't save my bank info.

I ordered a Haier Washing Machine on 26 October 2015 Order# **, priced at Rs 9351 on Citibank Credit card, on EMI total payable was 9681/-. I was confirmed delivery on 28 October 2015 and the delivery was made of an LG Refrigerator 285 Liters costing nearly 31000/- with all documents - invoice prepared in my name as a paid item. Being a honest person, I returned the refrigerator and contacted Amazon in on 29th October 2015 and told them about this mix up at their dispatch department but insisted that I wanted my order of washing machine. They also confirmed that it will be taken care of and that I will get to hear within a day. I received a mail confirming that they had received the refrigerator and replacement will be in process. On 30th October 2015 when I tried to follow up with them they simply told me that the refund is initiated as they will not now supply my order.

Amazon are playing with our emotions because they don't have any respect of Indian Middle class Families because they are advertising fake in all newspapers. They are showing Intex power bank Rs on Amazon website price 999, and same that power bank in newspaper price is 299.87% discount. And I have many proofs so now I'm going to take strict action against Amazon. Amazon, you people are totally fake. If you want more proofs and photographs please mail me asap and message me.

I purchased Advantage flea preventative from Amazon. It caused 3 of my 4 cats severe adverse reactions, seizing, twitching and loss of bodily functions. They required emergency veterinarian care and IV lines for medications/fluids. Bayer confirmed from the packaging lot # it is their product but not allowed for sale in the US per FDA laws. After calling Amazon and informing them of the severity of their reactions and the seller sending a product that is not authorized for sale in America per FDA regulations. The seller advertised the US version but sent another non FDA foreign version. Amazon allowed the seller to continue selling the product. It has been 2 months and the seller is still selling the product despite being notified it is against the law.

I ordered a mobile cover named as Ferrari Horse On Black Mesh Case for HTC Desire 816 from Amazon.in during the sale days and the product was sold by DailyObjects. I received the product on 28 Oct 2015 and when I opened the packet, the cover was much different from what was shown on the website. The website contains that the cover will have a 3D printed design on it but the cover which I received is a normal cheap looking plastic cover with a normal sketch.

I was trying to place an order for an important Health Supplement that I use for Immune System Disorders. It said free shipping with an order of $35 or above and I qualified for that with 2 other free shipping items, but when I would go to check out it was charging me for shipping. I had been trying to get this straightened out for 2 days, all the while really needing my supplements. Finally, I asked to speak with a supervisor as the CS Reps were clueless and he had me pay and then refunded the shipping, so I then said for compensation for my troubles I should get 2 day shipping. He wouldn't do that and said he would ship 3-5 days. I was supposed to get my order today and it never came. When I looked on the website, it had been shipped to the wrong town and had been RETURNED!

In the last month I have ordered several items from Amazon and all but one has been lost. In contacting Amazon they acknowledge they are lost but tell me to wait and see if they show up. Very poor customer service. They have lost a customer.

I had placed order and expected delivery date was 20th Oct. I was informed by courier guy on 19th that he has my parcel but would not be able to deliver today and won't even come to my place but I should not complain bout him. I asked him to deliver by 1st half on 20th which he agreed. Later I have been following up with Amazon from 21st I was confirmed that I would get delivery on 22nd Oct. Whole day I was at home and followed up but of no use. Poor customer service from Amazon asking me to wait till 5pm and later mentioning that it would be delivered by 23rd but even after continuous follow-up nothing was done. Product got delivered on 24th Oct in poor condition. Amazon has no regret for delaying the delivery. Common answer is:

I ordered an HP printer from Amazon. It was shipped USPS. Printer shipped in box 2X size of printer. Only padding was a few loose pieces of newspaper. Printer shipped with ink cartridges already installed so when arrived inside of box as well as inside of printer full of wet ink. Box arrived smashed with printer actually sticking out of the box. I contacted Amazon many times. Ended up cleaning out ink and repaired cracked paper drawer and receiving drawer with epoxy. I figured I was RIPPED off and stuck with damaged printer. Then I contacted Amazon one last time and they refused to do anything because they said I "altered the item"!!! After almost a month of contacting them with no resolution and now this??? I closed my AMAZON account. NEVER again will I buy from AMAZON!!!

Ordered a desk through Amazon. After partially assembling the desk realized it was broken. Call to Amazon. They sent a replacement. Again the desk was damaged although couldn't find that out until the desk was out of the box. Called Amazon. A third one is on the way. I don't want another one. This product is JUNK. I am now charged for 3 desks and have to fit the first two back in the box, after disassembling and take to UPS, all three boxes in order to get a refund!!! No compensation! A waste of hours of time for their junk. They could care less what you have to go through. They have your money and if you want it back you have to do what they say. Never again Amazon. Done with your junk!

I never received the item. It was advertised as used for $1,307.00 with some cosmetic damage. I received a different more expensive product, TVS-871, which was prompted returned. Repeated calls to inquire when and if I was going to receive the QNAP TVS 1271u-rp fell on deaf ears. Never heard so many excuses. Was even told to go on eBay to purchase this item. Customer service contacted Warehouse Deals to find out if the item was in their warehouse. Never heard back from anyone. I don't believe this item priced as used for $1,307.00 ever existed. Called customer service to file an A-Z claim and was told I could not even though Amazon's website's rules indicate I could file a claim. Disgusted with the entire situation. Good-Bye Amazon.

4 day night/daymare. Too much happened but I'll just say, Amazon USED to have the BEST C.S. around, not anymore. I talked to 4 people today about ONE order, and I wanted to say to them "NEVER start a sentence with 'Unfortunately'. Nothing good, ever comes after that..." Just DO YOUR JOB and listen to the customer.

I ordered dresses from Amazon and paid $91.95. I selected Amazon's free shipping and free returns. What they sent was 100% different than what the picture they posted looked like. I emailed them for a pickup/return. I WAS told to pack the dresses in the packing in which I received them and take them to my post office and send them back. I asked why I had to pay, they said even though I ordered them through Amazon, Amazon was 'the middle person.' The vendor that sold via AMAZON does not offer free shipping/returns. I wrapped all 3 dresses in their original packing and paid about $11.00 to return them and emailed them copies of my P.O. receipt. They emailed me acknowledging the receipt and I would get my refund.

Prime member for years. Became unhappy when Amazon started "skirting" their delivery times. Used to be you ordered today you got today. Then they started the trick of 2 day once filled. Despite their confirmations after you ordered that you could expect the package on such a date (today)... Now the scam is even though they send you a confirmation email with a GUARANTEED delivery date... it's a lie.

I order a lot of things from Amazon, both for personal and business reasons. I had an event on Oct 17th that I need items form. I purchased the items on Oct 3rd and waited. I was charged by Amazon for the items, and I waited. I eventually made a second purchase for a customer on Oct 10th, still no shipping confirmation from Amazon on the first purchase. I finally received a shipping confirmation stating that both purchases had shipped on Oct 12th and delivery would be by the 15th, two days before I need the items in the first purchase. I told my customer that their item would be in on Oct 15th as well. I waited.

So sick of Amazon sending packages through USPS! When you live in a rural area like I do, USPS gets to decide whether or not they 'want' to deliver the package, even when you've paid for 'guaranteed' 2 day delivery! This is what the USPS counter person told me the last time I had to pickup a package AT THE POST OFFICE 3 days after the 'guaranteed' delivery date and I quote: "We get to choose to deliver if it doesn't fit in the box. #1. If the mail carrier is new or a sub and they don't know where the house is. #2 If they can't see the house from the road. #3 If the house is more than 1/10th of a mile (528ft) from the mailbox. #4 If they are running late on delivery time. And #5 If the package needs a signature."

No stars if I could. Amazon banned my account for having too many delivery problems. Tell me what's Amazon's excuse for bullying their customers whom by the way put money in Amazon's wallet for something the customer has no control over? I am going to do an investigation on Amazon, look into how Amazon has bullied customers and sellers and anyone else Amazon has ever bullied. I have lawyers in the family who were in military law and are respected by 3 different politicians. Amazon, you have bullied the wrong person this time.

Omg!!! Ordered an gift. Received an email the items is not in stock BUT I was charged. Now I must wait until my funds are released.

It has been 2 weeks since I sent the product back to this company and still have not received a refund. Very discussed with this company!! Amazon keeps saying they refunded the money but it is not in my account! This will be the last time I ever do business with Amazon!!!

I had ordered 2 Tibetan Silver bracelets. On the products specification list it clearly states Stamped Sterling. I brought it to a jeweler to be tested. He said it is made out of copper and brass. I notified Amazon numerous times for a refund. The customer service agents were very bad and uneducated. Even with an A-Z claim and unethical business practice from the seller Amazon still deals with this type of business. Not fair and not right. I bought these items for a holiday present for my family members who are allergic to base metal. I'm still waiting for my refund. The customer service agents offered a promo gift card instead. I do not want a promo gift card I want what I paid rightfully and in good faith. Amazon lost a good customer and I doubt it will leave a dent or scratch on Amazon. Never again will I purchase from Amazon.

I bought a wheelchair from Amazon. The address for shipping was selected a different address than my default address. But actually when it was shipped, it was not shipped to the different address that I had selected. There exist no proper complaint tab for this particular kind of issue. When I have complaint for refund, the seller is asking more money from me for the shipment. They are not at all accepting their own fault and putting the whole blame on me.

I have repeatedly contacted Amazon with a simple question that they will not - cannot - answer. The question is simply how can I find out what Amazon pays me for each book that I sell through them. Amazon has several separate fees that they attach to a book purchase, so all I'm trying to find out as the seller is what I get paid from Amazon for each sale - a way for me to look at that information. Amazon refuses to be transparent in this money matter. They also apparently don't log all my feedback information to them about this in my account's "case log." Very, very frustrating, aggravating, and wrong.

I ordered a platform bed from Amazon, but when it arrived only one of the 2 boxes made it to my doorstep. I waited a week just to make sure it wasn't delayed in transit, but it never arrived. I contacted Amazon's customer service line and was immediately directed to a real person. He listened to my issue, asked a few questions to make sure I had covered all my bases, and was able to submit a refund for me right away. I've always had good experiences with Amazon, will definitely continue to use their services, AND recommend them to anyone and everyone shopping online.

I have had two failed Sunday deliveries with my Amazon Prime subscription. Both deliveries advised that there was a problem with my address and to contact Amazon. I became suspicious when I received the second Sunday delivery address failure notice within 15 days of the first one. The first Sunday failure was delivered without a hitch the next day, Monday. Address label intact from seller, nothing wrong or corrected. As I write this I am waiting for the second failed Sunday delivery, now 2 days late.

They took over $100 in returning 2 defective TV's 2nd one DOA! AMAZON buyer beware!! I recently bought a VIZIO TV from Amazon which was defective. I asked for a replacement which was DEAD on ARRIVAL. I shipped both back and, on each, they charged me 10% plus a $35.90 restocking fee. All told, I lost over one hundred bucks! Please share this info with others!!!

Amazon contracts with the postal service. The postal service does not operate on Sundays. I get a notification that USPS ATTEMPTED to deliver at 7:38 am to me but the business was not open. Impossible. And anytime they contract with USPS they always claim a false event, because this has happened on several occasions.

Very long-time customer, over 10 years. Placed an online order for CDs, all 'In Stock' selected 'free shipping', was given an estimated delivery within a 9-day interval, out about 2 weeks. But upon following up - as the 2 weeks slipped away - the order still had not shipped. Called to chase this, got the domestic customer service center, basically was reassured that it would indeed arrive on time - although they wouldn't tell me when it could be expected to ship. Began to be suspicious that the 'Free Shipping' option means that not only is shipping de-prioritized (which I can accept), but that order processing is similarly de-prioritized within Amazon (which I cannot). Had not experienced this order processing delay before, 'Free Shipping' option or otherwise.

This was all through Amazon.com. I placed an order this morning, emailed a customer service rep about a promised shipping waive. The rep contacted me saying they gave the refund, I checked. My order was canceled and I was like "oh ok I'll just place it again". Checked my online banking, see that the money posted as a purchase to Amazon and was complete. I then email them because as far as Amazon explains you typically aren't charged before items ship which is true. I've shopped with this card on Amazon plenty of times, I was told there was some loophole I never heard prior and was charged. However they issued a refund that would take 10 days which isn't their typical wait time. I contact them and ask why and am told my card was never charged by several Reps which I knew wasn't true.

I do a lot of ordering from Amazon for both self and work, and this is the THIRD major screw up so I'm really annoyed. My work is the Federal Government. I had tagged a book not yet published that I wanted it when it came out. A personal order. This past week, I put through an order for the Federal Government on a government credit card and they included the book! It may have simultaneously been published but they did NOT ask. Obviously, I have to return the book because I HAVE to get a credit for this for the FULL cost to the government card! I could go to jail or be fired for credit card fraud.

Very bad experience. I got empty box of hard disk frm Amazon. Very poor shipping service. That was my 1st and last order from Amazon.

First of all, I'm a Prime member... which for the record isn't what it used to be. They've been sending my packages late, sending them all beat up and the latest... sending my order to someone else... and some random guy's order to me. Wow, either they're incredibly unorganized or they have a very disgruntled bunch working to screw-up as much as possible in their shipping department. I can’t wait for a competitor to blow them out of the water!!!

Being a Prime member and avid Amazon shopper, I always filter my searches by "Prime" and purchase items that I can receive in 2 days. I kept seeing "same day" service on my searches and couldn't believe it but thought I'd give it a try. My first purchase was an assortment of vitamin supplements. I received the "your item has shipped" email and was excited to receive the item that day. As the time got later I was wondering if it would deliver same day.

I ordered a set of tags from "Leegoal Co." on July 31, 2015 with a delivery scheduled for August 27-September 17, 2015. As of October 7, 2015 I haven't received the item yet. The company has not responded to emails & Amazon has not done anything to stop this vendor from selling on their website. I tried to warn other buyers by writing a review on Amazon but Amazon wouldn't accept my review. They only want positive reviews. Amazon cannot accept the truth. I have since called Amazon but no action yet after several days.

I'll be the first to admit that there are some issues with Amazon that I have periodically encountered, especially for Amazon Prime. Sometimes I've had items to say "Free Prime Shipping (3-5 days)" rather than the standard 2 days. I've also had an instance where they attempted to deliver my package on a Saturday when the weekend delivery option for that particular address was marked as no, don't deliver on weekends. Thus, my package was sent back and I didn't receive it.

I made a order of rental textbook and same things. I didn't get on delivery time and they asked me to reorder that again and I did so and keep talking with customer service and they didn't have any answer except saying "we are apologize." Even after 20 days I didn't receive the book and I went to local post office. They also didn't response and I talked to manager of customer service and they are so irresponsible. They loudly said that they can't do anything. I asked them to make the other responsible who are cause for this but they said they can't do anything except returning your money after 20 days. They are so loud and their service is so bad. I hate Amazon.

I purchased 5 products from Amazon. The products are face creams by Elizabeth Arden. There were no instructions included with the products, so I called Elizabeth Arden. I was told that the products expired 3 years ago and are no longer effective. One of the products claims to provide SPF 50 sun protection. I have had pre-cancerous cells removed from my face so sun protection is critical for me. I called Amazon and was told that they don't sell expired products. I am very angry that Amazon is selling expired products that can harm customers' health.

Amazon.com does not educate and train their staff. Each time you contact them to have the ongoing issue resolved you are given a different answer. They claim that all this is on a pre-recorded line however no one takes accountability for what is being told to the consumer. In order to receive a refund for damaged goods that were shipped you are subject to hours of phone calls.

I bought a futon-mattress from Amazon. This item was defective when I first got it. They sent me the futon mattress first and then the frame, much, much later. The frame was the defective part. It comes in a box with tons of pieces that you have to put together, but the screws didn't fit into the holes that they were supposed to, so the foundation could not be built; the support for the mattress could not be established. I contacted the seller via email (because they did not want to give me a phone) and they sent a replacement that also took its sweet time in arrive.

I purchased Dell 18.5" led monitor from Amazon.com an e-commerce firm through their website and found to be defective one when received after paying the cost as it was "cash on delivery." There were lines on the display of this led. A complaint was raised with customer care through email and after great difficulty Amazon agreed to replace it and in fact they sent me another same product and got picked up the defective one. When I received the 2nd one to my utter shock the same fault persists in the 2nd one. Product received today. When contacted Amazon customer care services they refused to do anything. I am sure that old and defective material is being sold by amazon on their website and Dell's reputation is tarnished.

When I received my bill this month, I was surprised to see that I had been charged on two different card for one product and had a late fee on one of them when I always pay my bills in time. When I called to get this fixed, the person said in a very rude tone that there was nothing he could do. I got no help from anybody and the man I spoke to was very rude. I have never had anyone from any customer service treat me so horrible. Because of this person, I am deleting my account with Amazon and shopping somewhere else. I now have a lower credit score and a huge bill because of the horrendous customer service on Amazon.

The biggest issue I see with Amazon is that their "free" 2 days shipping NEVER gets here on time anymore. It's supposed to be here by the end of the second business day, so order on Monday (early) and you should have it by Wednesday. Sounds simple enough except it NEVER actually happens. Here's a recent example, yesterday (Thursday) I ordered 6 prime items. I noticed that some are now saying ships in "3-5 days". I'm like WTF is this?! When I confirm, some items say they are "guaranteed" on Saturday (which would be early), others say Monday (which would be correct) and a few more say TUESDAY! (that's late!). I confirmed my order & low & behold, today I get an email exclaiming in some cheery ass tone that the delivery status of my Saturday delivery has been updated & now I can expect it on Wednesday! WTF IS THIS **? Is anyone suing the ** out of them for this yet? I'm SO SICK OF IT!

I have had many many many terrible experiences with Amazon, especially their customer service. I decided to finally do something about it. In the past, the issues pertained to receiving damaged items. Also, receiving items that were entirely not at all what I purchased. For example, I ordered a pair Lee's - women's size 12 jeans. What did I receive? A very small pair of boy's (not men's) Levi's, short enough to fit a young child. I asked them how could this order have gotten so wrong? I never got an answer. What I did get in response from the phone rep was, "Well, I will be happy to help correct this issue for you." I tried to write a review about this and they responded in an email saying it could not be published. Those "could not be published" reviews continued.

Paid for expedited shipping & what do I get? Not FedEx or United Parcel that delivers to my door but a note - pick it up at the post office. I am rural, half a wasted gone to do this because, you know, USPS can't drive an extra 100 yards to leave it at my house & AMAZON won't allow you select a shipper. THIS IS OUTRAGEOUS, what Amazon has done with their shipping.

I bought a product from Amazon couple of days back, and I returned it because it was defective. The time frame to return the product was 30 days and I returned it on time. I was not charged anything on my card after that for at least 2-3 weeks. One morning I just realized that they charged my account with similar amount for the same product which I already returned it back. I called Amazon to find out about this and the answer I got from Amazon was not satisfactory, "Sir we had a technical error or glitch on our end and system has charged you for that money without any reason." They refunded me my money back but it took 2-3 business days for the refund to process. My question to Amazon is, "How can they charge my card without any prior notice?" Also it was month end and I had to pay couple of bills which made it even worst because of this. In my words Amazon does not even care about their customers and inconvenience caused to them.

I ordered a 9' Market Umbrella - Beige Auto-Tilt Feature. The order was placed on September 25th and was to be delivered on September 28th. According to the tracking information all was going well. On the 28th in the afternoon I called customer care to make sure the Sunbrella would still be delivered and was assured by the customer service agent that it would arrive by 8PM as promised. On the morning of the 29th I called Amazon again and after many online holding I was informed that the order was supposed to be shipped via UPS to USPS, but that did not happen and that the seller was out of stock on the Sunbrella. I was given then the choice of getting a refund or try another seller on Amazon. I chose the refund as I am not sure this will not happen again with the other seller as well. I am very unhappy as this is the second time in one week Amazon does not deliver the goods as promised.

I purchased about $36 in goods from Amazon. They placed a $175 dollar authorization and hold against my card. Although, the card is not billed the $175 hold, I am not able to use the difference between $175 and $36 due to this fraudulent practice by Amazon. I only bought $36 dollars and there is nothing else on my card. Why do I get an over-authorization on my card which penalizes me if I need the credit difference between the purchase price and authorization hold? It's all some shady bookkeeping and too much to explain here. Amazon is slowly becoming a place where I don't like to shop simply because of deceptive pictures and contents and country of origin.

Ordered a calculus book for my daughter. She used it for approximately 3 weeks before the pages began falling out due to poor glue. When I first contacted Amazon for a refund, I was told that they would send me a return shipping label and refund my money. Then I got an email saying the "A to Z Guarantee Team" (enormously misnamed) had denied my request to return it for a refund because it was outside the 2-week window (I thought it was 30 days?) of purchase. So, it's my fault the defective book took 5 weeks to fall apart instead of 2. They also refused to honor the promise that I was given the first time I contacted them.

I paid $3.99 for 1-day shipping on Wednesday for a book that was purported to be in-stock. The book had not arrived by Friday, so I tracked the package online. The book had not shipped yet, and the expected arrival date was Monday by 8pm. I was unable to cancel my order online. I called Amazon.com and was told the book was out-of-stock and would not even ship until Monday. I had never received notification on the shipping delay. Amazon refunded my shipping cost without protest. They should never have offered one day shipping on an item that was unavailable and should have sent notification of the delay as well as refunded me automatically for their mistake.

After many frustrating hours on the phone with Toshiba customer no-service, regarding a new computer that had a defective disk drive, I finally contacted Amazon.com, as I had ordered the computer through their website. I was very pleasantly surprised when they immediately sent me a replacement computer. Toshiba had been giving me a big run-around regarding sending the defective one in to be repaired. I returned the defective computer to Amazon. Was very impressed with their service.

When returning products for refunds, one gets stuck with shipping costs to return. Only original order charges refunded. Example: recent return of item received in damaged condition... cost me $14 to return via parcel post US Mail. I had to "eat" the cost as only original cost of order was refunded. Thus, dealing with Amazon is risky business when has to return items... result making any "bargain" pricing disappear.

Here's the rundown with what happened to me with Amazon's Store Credit Service. I simply wanted to establish a line of credit with them so I could buy a new laptop with their 12 month financing offer. What ended up happening was I never even got to purchase a single item with their store credit, and I was approved for their $1300 credit line. The first purchase attempt was of course the laptop I wanted to get. So I placed the order, and within 2 days, the purchase was declined. I called Customer Service that Amazon provided, and they said the payment had gone through, and to wait a week or two for it to be shipped. So I did, and the days passed and no mail in sight. I called again and asked what's going on, and they replied that the payment was declined, they ran out of stock, which would be nice if they would of told me sooner. So fine, I let that go.

I ordered a dress form on July 28th, 2015. It is September 21st, 2015... when I contacted them 3 different times they keep moving the arrival date saying it was back ordered. Ok, the first time I was patient. But my question was why did they advertise a Amazon Prime product that was not available??? They said they contacted me... but not the day I ordered!!! It was only after my first inquiry, weeks later. So after 2 more contacts I finally found one I would accept with their 15% discount and then they tell me they can't discount that one. It was from a 3rd. party.

I should have checked the consumer reviews before opening my 'approved' Amazon store card. These folks are a complete joke. My new card was successfully registered in April and working fine, until August. Suddenly any/all purchases got defaulted to my Amazon registered bank card, without warning or notice. Mysteriously, I started receiving emails about a 'past due amount' and repeat computerized call reminders about my 'past due account', which of course resulted in several dead-end calls to either Billing or CS.

I purchased 4 months supply but only 1 bottle was which I deduce is 1 month supply. I brought this up with Amazon who insisted that they delivered 4 bottles and the missing 3 bottles should on the account of the forwarder. I asked them for documents to prove otherwise which was never given to me. I've been doing business with my forwarder My Shopping Box for 4 to 5 years now without any problems, mostly purchases coming from eBay. I checked with my forwarder and they said the package was delivered without a packing list so they could not confirm if it was 4 or 1 bottle. My tendency was to believe it was Amazon who is at fault. Beware when buying from Amazon.

I am fed up with this company. I have had nothing but problems with packages not being delivered. I am done with them.

I am a long term customer on Amazon.com and never believe they will charge over each bill until you check with your credit card statement. Today I look at my statement and found the recently order charge more than once? And I start to look back my previous orders, I found they charge more than once, WOW, so it happens twice within 15 days. The online chat service said "Sorry." I just wondering how do I know they didn't overcharge on my last month or even further? BAD BAD BAD!!!

I ordered a home gym fitness machine after having to go through all the trouble of getting a 100 dollar gift card because my bank account only allowed $2,500 limit transactions and the item cost $2,600. After I did all of that I never got any confirmation of the transaction what so ever. This company had access to my bank account for 5 days so I decide to call customer service department. After asking the lady if she knew what was going on, she stated the item still hadn't been shipped. I told her I wanted to cancel and she said it was okay, and it was still early, so I did. She sent an email to the third party company, and I told her I wanted a copy of that email so she sent me one.

I love Amazon Prime. I have a kindle battery. Went bad after 4 years. Called Amazon. They gave me $30 off the price of a new kindle. Very happy. Prime is great. I buy everything for home and electronics. I check with Amazon before I buy anything anywhere. Love the music and videos with Prime. If you are considering Prime just do, you won't regret doing so. I give Amazon prime 5 stars. Sometimes you run into problems but that is life.

I would like to tell you that shopping at Amazon is my hobby. There is no week that I have not ordered the products; all kind of products. I have been happy with most of them and those which I was not happy I returned. Most of my return were shipped free to Amazon. I was unlucky with cartridges to my printer many times, they did not want to work. Once I had return a broken lamp, Amazon sent a new one and again it broke in the shipment but it had been returned and received all money and did not have to sent a broken items back (shattered glass).

BEWARE CREDIT CARDS - NEW AMAZON NOT NICE... I was told I would be refunded for their mistake then my bank charges me an overdraft fee because they went ahead and took the money from my card. And now they are telling me it is my problem, not theirs. Beware of the new scam of Amazon. I use to love it but now I am scared to even use my credit card with them.

Been shopping Amazon for years. Even after reading all those reports about the sweatshops they run to get their products out. However, they recently decided to declare my wife dead. How kind of them. Just try calling someone when this happens over there - you get rude people who tell you it's not them. Just try writing them. No response. Email? They don't give you one. Result is that my wife's credit rating is ruined and that we cannot get a letter from them that says she's not dead even as she is on the phone proving it's her and that she's alive. They SO could not give a damn, since every second spent on us is a second they have taken away from their making money. So my wife and I cannot get a loan. Don't think it can't happen to you. We didn't see this coming. But Big Brother Amazon makes no mistakes. Don't believe me, just ask them.

Bought a cell phone from a reseller (deal-less) recommended by Amazon. The phone was advertised as new, US version. When I received the cell phone, it was in a larger manila envelope addressed by what appeared to be a two year old. Letters cross off and city location in the wrong place on the address. The manufacturer's box was obviously opened and rearranged. I have had many of this cell phone type, so I immediately plugged in the phone to charge the battery. Immediately, an alert in French came up that the battery was no good. Then I noticed the keys were in Arabic, not English. So much for US version. I contacted Amazon and informed them that the phone was obviously not "new," US version as advertised and it was defective.

On 25th August I ordered a iPhone 5s back case. The delivery was to be done in 28th Aug to 2nd September. Still I am not getting any response from Amazon side. I complained there almost 4 times but still no response. Seriously I have ordered many things from other sites but this was the worst shopping site I have ever used. Very, very, very worst service..

I purchased a set of sheets 4 times from different vendors at different prices on Amazon.com and I never received the sheets. Every time I had to go through Indian customer service for an hour to explain what happened and get my money back. The amazing part was that Amazon always defended its vendors and never let me write a review about them. As soon as I complained my review bottom disappeared. The fourth time I wrote a review beforehand and this time I got a email stating that my review will not be posted because I have not followed Amazon's guidelines!!!

I ordered the item on 29th Aug & was promised delivery date between 8-11 Sept. Same day as I was expecting the item (11th), I got an email saying "Your item won’t be delivered on time." When I called customer care supervisor (Rudolf) he mentioned that “We prioritize orders with 2 day shipping & that's why you didn't received the item just because you chose free shipping.” Amazon service has gone downhill but they keep dropping standard every day. They accepted the order even when they didn't had the item & didn't shipped.

I have ordered YU Yureka Moondust Gray cell phone Order No is **. I had received this cell phone on the date of 13/08/2015. The transaction was done cash on delivery. The amount for the cell phone was Rs 8999. Later on I found that cell phone was defective and it was returned to your Amazon person on the date of 18/08/2015. My money was credited in my account but because of error (Amazon account name & bank account name are different) the amount has been debited from my account. Even I have updated my account detailed as per your Amazon team guideline. Even I have mailed photocopy of bank statement. Still I am not being cleared about my refund. Till dated I have being calling being people.

Hi. I book the ADAMO Volcanic Lava Samurai Faceless LED Bracelet Watch on 3rd Sep and the exp delivery is 9th Sep. As check the track today the delivery is done and goods handed to customer, but when I ask person he said not received and I also call on your customer service. They stating in website it stating deliver but as per the courier they will dispatch me in 48 hrs. What the hell, you person are so casual. I will publish this to Facebook, Twitter, media and show your shameful service.

Amazon = Cheaters. Never buy anything from Amazon people. Amazon is a fraudster. I bought an iPhone 6 on Amazon 20 days back & the phone got switched off today morning. I am not able to switch it on. It's not even a month yet and there is not refund policy after 10 days it seems. Flipkart rocks! They give you 30 days time. Raj from Amazon leadership team asked me to visit nearest Apple store with the invoice for replacement. I doubt on Amazon that they sell refurbished products, I doubt the genuineness of the products sold by Amazon. He says that it is in warranty period and I can get the replacement. If so, why Amazon or the seller cannot get the same from their end? Moreover Apple is not that kind of a product which gives you trouble within a month time.

I placed an order for a Trident cell phone case on 08/24/2015 from RPM Solutions through Amazon Marketplace. I received the order on 09/02/2015. I then received a mystery package on 09/08/2015. I opened it, only to find that it was a duplicate order, and my account was charged twice. I contacted the seller who claims that I was not charged twice and just to mark the package as refused and send it back. I refuse to return an item when the seller does not acknowledge that I was charged twice, and I can't mark an opened package as "refused". If I hadn't used a VISA gift card, I would have disputed the charges with my credit card company. It looks like I'm stuck with the second case, that I will have to try and resell since my account was charged. I understand mistakes happen, but I'm not going to eat this.

On May 9, 2014 Amazon suspended my selling privileges because I did not ship LEKI ski poles to 8-10 buyers. After 3-4 weeks after they found out I do not sell LEKI Ski Poles. How can I shipped them if I don't sell them. It was their big blunder mistake. It took them over 3 weeks to find this out. You can't call them. They hide their sellers phone number from the public. No one has any info until you reach the fourth party at AMAZON and they don't know nothing.

I have been a great customer of Amazon.com for a very long time, it must have been at least 10+ years. I have purchased everything from little things to housewares, to laptops, electronics, cameras, personal items, to large screen TV. I shopped on Amazon.com routinely and weekly perhaps. I have spent thousands of dollars years after years, even from earlier on when Amazon was starting up. They started their business by sending flyers of their specials to my house, which they don't do it anymore maybe because they're so big? Anyhow, late July of 2015, I had purchased a few items that were not as described, so I returned them. First it was a teeth whitening kit, the item came with a tray for your teeth that was so small it could fit an infant.

I HAD Amazon Prime. WORST IDEA I HAVE EVER DONE!!! It said it was Free for 30 days and it charged me 107.53 DOLLARS. When you live with a family of 5 and only get paid BIWEEKLY - that money is for Food and for Gas!! When I ask to get my refund back THEY SAID IT WOULD TAKE 1 BUSINESS DAY AT FIRST!! Then next I got another person saying it would take 2-5 Business days!!! You are giving me several days... Then I go check on the site and it says “immediately”!! Think of the children who are buying stuff with their parents cards. They click that free trial and they wipe their parents account!!! This is **!

meSleep is a pathetic seller and service by Amazon was miserable this time. I ordered 3 items for 3 different relatives. Order nos. **. One did not reach on time, 2nd never ever reached and the 3rd reached in a damaged condition. I contacted meSleep and they asked me to send a snap of the damaged product. I refused. Just imagine, I gift a product to my relative and it reaches in damaged condition and then I ask them to send a snap. How embarrassing it would look!

I tried to place an order with my Amazon gift card balance and out of nowhere they close my account stating that it is linked to a previous account that was closed. First of all, I've never had an account with Amazon. I am a student who was told you can sign up and sell your textbooks and have the money placed on your account via a gift card. I've been a member for about five or six months and now and have spent well over $1,500 in items. Now I can't get my latest order because of this issue.

I order a Puma shoes from Amazon on 11/08/2015 and the delivery date is 20/08/15 but haven't got the product. Again I call customer care on same date. They give another date 24/08/15, same happen, not received the product. Again I call the customer care at midnight then they give me another date 29/08/15. Again not received the product. Finally they told me the delivery will be done in 48hrs but I got a message that the product was refused to take so delivery was not done. I am calling to customer care for product but the result was this, where I not got a single message or call that the product delivery will done today. So please do something and deliver the product.

I called the customer service line because a book I ordered on Amazon (WITH PRIME, FREE 2-DAY SHIPPING) hadn't arrived... and it is 3 days later. Amazon says expected shipping is over a week from when I ordered, and the book was backordered. The book is in MA and I'm in NY... Shouldn't take a week with no snowstorms, so when I call, the customer service agent tells me it is because I selected Super Saver Shipping since it is free. I tell him I have Prime, and my order confirmation says I selected 2-day. He then goes, "Oh yes, it is because your billing address has a P.O. Box." I respond, "Well, my shipping address is a physical address." HE THEN CALLS ME A LIAR.

I have been a member of Amazon prime for sometime. I order a lot from them. Their delivery is so funny. I can't believe they call it a delivery service. I have had a number of packages say delivered and nothing. Also damaged, no good working products. I do call about my packages that are missing. Of course they offer refund or replacement or say give it a few more days like really. After offering refund or replacement I get a email that reads:

A third party distributor had our credit card information for billing and shipping. Instead of shipping to the city identified within the order - the product was shipped to another city on the opposite side of the state. The distributor said the error was an error created by USPS and that USPS said it was unlikely the product could be retrieved and the third party distributor did not have another like product in stock. Because we have had a similar situation before with cyberspace fraud, we learned how important the FBI is in these matters when they impact multiple folks and reach a threshold. Because of this I contacted Amazon Customer Service to file a complaint and to discuss Amazon's Complaint Tracking System to see whether the system was configured in such a way as to identify categories of complaints against third-party distributors.

I have used Flipkart, Myntra, and others to order items over the years. Never had any trouble. Amazon Transportation Services, Pune are the worst courier services I have come across. They did not attempt to deliver books I ordered or contact me for three days in spite of repeated complaints. Advice for Amazon - learn from your competitors. You may be number 1 but number 2 is trying harder!

I have ordered audio speakers from this site, to gift someone on 20th/08/2015. As per their site delivery time, it should be reached between 18-19 of August 2015, and on 19th I have received a call at 08:00 pm from delivery person of Amazon that "Sir my bike is having some problem, I will deliver your package tomorrow." I replied "OK you can deliver it on 20th." On 20th I did not received any package, but I waited, and on 21st till afternoon. Also I did not received any information or package. Then I call to customer service to know the status, and I got shocked to after knowing the status, that delivery person updated the status on the site that "Package is attempted for delivery but no one is available."

I have had the worst experience with ordering. I never want to order with them again the bad customer and the order always wrong. I spend a week trying to get one order right then spend three hours on the phone with customer service and then corporate office. I am anger and piss off. I called and then you can barely understand them. First - Order # **, was wrong twice after replacement. All I needed was a queen size but they keep sending a king size and then I contacted Amazon. They tell me I have to get in touch with sender, then why even use Amazon if they let the seller mistreat the buyers.

Amazon's shipping policies are a joke. I paid a additional fee for expedited shipping estimated 1-3 days. 12 days later I received my shipment. When I asked for a shipping refund for the extra that I paid, they denied the refund stating that it was a reasonable amount of time. Ok so I did not receive my items in the 1-3 day estimate, 4 or 5 even 6 would have been reasonable amount of time not 12 days. So why did I pay extra for shipping when standard shipping would have probably been the same time? Just another way to take money from their customers.

I signed up for a prime trial. My parents had an account, I was never on it. I am an adult living at home to pay off school, loans. They had multiple issues. It was a nightmare. Wrong items sent, defective, incorrectly packed, missing items. And order that was charged them saying it was delivered. Their account was closed with no notice. Never even notified. So since I am technically my own family. I do pay rent here. I signed up for trial of prime. Placed an order. Was charged. It was delivered. I container of a gel-like liquid. Broken all over. Most of the other items. The iPad charging cable saying apple certified will not work. My iPad reads it is not proper cord for iPad. So I went to go in and start to have this order picked up. It was a nightmare. I could not get into my account. I put in my email, my password. I DID it over and over. Tried changing my password. DID the captcha several times.

One of Amazon's "partners" Adorama Camera took 6 days to notify me the item I ordered was not in stock. Amazon would not talk with me and told me the only recourse was thru their "partner" and they are not responsible for their delays or inactions regardless of status, procedure or system. They only provide the "partners" as a benefit to Amazon customers. Several emails to Adorama resulted in zero outcome except, "We are sorry but the item is not in stock: Hope you will shop with us again soon." Amazon needs to police their "partners" based on satisfaction ratings and their own customer service department.

I researched a seller that had a great rep and got a cellphone. The phone was as described and worked for less than 60 days. I did the return request, denied by 2 days, then did the file claim, was also denied. The phone sitting on the table shattered while off and unplugged. I then spent an additional 100 for the glass to be repaired, the lcd was fine. This item was under the I thought satisfaction guarantee but it seems that means little to Amazon these days. So does fulfillment by Amazon. I did appeal. But if I wanted to spend 184 plus another 100 I would have gone to T Mobile... Be aware that cracked glass is not covered on traditional warranties so if doing electronics use square trade, at least they still do their jobs. Out almost 284.00.

I returned a bunch of items to Amazon, and now they're saying one of the items wasn't in the box when all the items together matched the shipping weight when I dropped it off at the UPS store, and they are not giving me money back. Supervisor Frank ** said he will open a ticket to have it investigated. If I do not get my money back I'm going to my bank to dispute the payment and if necessary take Amazon to small claims court.

Received a gift on July 24 that was damaged. Initiated a return online. Shipping label was wrong. It pulled someone else's name into the return address field. Contacted customer service and they gave me a new label. Weeks later, no credit. They gave credit to the purchaser, not me, the recipient! I was given a promotional credit, though no email confirming it. Another round of customer service. The answer--it doesn't show in my account but will automatically apply to next purchase. They left out that it must be an item sold and shipped by Amazon (not much is anymore). I bought a Kindle book, and it went straight to my credit card, minus settlement fee from the recent antitrust class action.

Placed an order on 8/9, cancelled the order 3 hours later. Received an email confirming the cancellation. Today 8/10 my bank account was charged for the cancelled order. When I spoke to Customer service I received 3. They gave several stories: 1) They didn't charge me. 2) They charged me but they didn't mean to. They will fix it in 10-12 days 3) They did charge my account but I should contact my bank and tell them to fix it. 4) I should just call my bank while they are on the line. Too bad it is 7 pm in this country. Maybe the banks in India are open. 5) Finally they will fix it within 24 hours.

Amazon's biggest promotion is "FREE Shipping on orders over $35." Amazon does not tell the customer how long the shipping will take until "after" the items are paid for. If I had known that Amazon's FREE Shipping was going to take "10 DAYS," I would have selected Standard Shipping, 3-5 days, for $6 instead. When I attempted to cancel the order, I was told that my refund would be less a $6 shipping fee. Amazon's FREE Shipping on orders over $35 is misleading and deceptive.

Amazon return policy is misleading and onerous. They attach fees and charges that are disgusting and take away half of your refund for no good reason except that they can. Even though I'm a prime member and do tons of business with them they don't care. I will stop shopping at Amazon.

I have been a long-time customer of Amazon. I have made Thousands of US Dollars in purchases and have paid for them ALL merchandise purchased with NO open balance. Amazon approximately in July 2015 closed my account because they claim I have return too many items which is in violation of their policy And that I have another account with them using a different name. I replied to their decision and claim and "clearly explained" that what has been returned is a small quantity in comparison with my purchases; However most important is that based on their policy a client may return a damage items (ALL my returns have been due to damage goods just received. Regarding the claim of a separate account which they state it's in violation to their policies is an account that belongs to my son under his name.

Ordered a 32 inch Micromax led TV. Received it with a damaged screen. Disgusting customer service. Supervisor Offered 300 rs gift card. It was meant to be a birthday gift. Delivered late and damaged. Simply disgusting.

Order a adult coloring book and received the book with the proper outer cover but a book on learning windows 10 for the inside. Called amazon after not being able to see the order details on line. They said I had 3 different accounts because I changed my password, but they showed where I purchased a book in 2014. Spent 25 minutes on the phone speaking to one of their agents that could barely speak English. Constantly was put on hold various reason. Probably one of the worst experience's dealing with a company that makes a living off having people work for 50 cents a hour in another country and running to the bank with the profits.

Amazon India has sent me damaged and used product. When I placed return request for Order Id: **, Amazon has closed my account and not accepting the return. It causes me a huge loss of rs. 40000. I request people do not buy anything from Amazon. They are cheating people.

Two weeks ago I purchased a 65" LED TV from Amazon. It was provided by Electronic Express. It was delivered on a Thursday evening late by the shipper. Because they arrived late I did not have time to open the box, but the box looked fine, so I signed for it and left for the airport for a flight. On my return on Sunday (3 days later) I opened the box to find the TV screen was shattered in the lower left hand corner. I contacted the shipper, the wholesaler and Amazon. I was told that the seller does not replace damaged units and we would need to cancel the original order from Amazon and reorder. Since then all parties have told me it is not their problem as I did not notify them within 24 hours of the delivery.

I came to an agreement with a seller Patricia ** to buy a 2001 Toyota Tundra for $2000. The purchase was going to go through amazon order # **. On Wednesday, July 29, received an email from Amazon and was told that the transaction would be through gift cards. I went along with the purchase. I sent the payment and Amazon notified the seller to continue with the shipping. The seller said that she sent the car and that it would arrive on Tuesday, August 4. At 1-3 pm I waited all day and the truck never came. Later, Amazon sends me an email saying that the truck is at their warehouse on hold because I had to pay $1000 for insurance purposes which they never informed me prior to the purchase. So now they robbed my $2000 and never heard from them again.

Just like Domino's, they can't guarantee the condition of your item(s) or the arrival time, even though you pay $99 for 2-day delivery. After repeated shoddy merchandise purchases and complaints, and Prime shipping items not shipped on time over several months, I had Amazon cancel my Prime membership. They assured me they refunded my fees but never did! I requested this THREE TIMES over 4 months. Finally had to open a case with the BBB. Wrote Jeff Bezos an email and some "handler" replied that my fees had been refunded. Never happened! Jeff Bezos... do you even CARE about people who are duped into using your Prime streaming, which are mostly movies you have to PAY for or shoddy merchandise?

I ordered my wife a $160 Tory Burch purse for her birthday. Amazon shipped us a $20 bottle of automotive sealant. When I called Customer Service, they said they no longer had that item in stock, basically ruining my wife's gift. Their answer was to wait 'til they could find another purse. It's unbelievable that they could be so uncaring about a situation they caused. Shaylia was uncaring and unhelpful.

I talked to a man who didn't speak English very well. Argue with me about my package! Then he gave another number to call and this lady who sounded high kept forgetting who I was and kept repeating the numbers wrong!!! And then put me on hold a lot and then kept forgetting who I was then sent me to another person and they gave me another frickin' number!!! We all can see this place sucks and the ratings from it sucks too!!!

I had Amazon prime membership for a year or so. I am on low income so a good deal is always important to me. If I can save a buck or two, I will try to do so. I belong also to a great forum who posts good deals its members find. I usually check my phone for good deals posted and grab them as quickly as possible. I have gotten great deals at more than half price for things at Amazon, usually for sellers who just want a lot of traffic for their items or who want to increase the probability of getting back good reviews for running a promotion.

I've been a customer over 5 years and have spent thousands of dollars in that time. Well I gotten few bad orders from them and I told Amazon about it. First order they sent out but was no better and smells of cigarette smoke. Then they said I never sent it back and they recharged my debit card Then closed my account. I'm pissed off customer.

Ordered a pillowcase (tv show Supernatural) for my kid. Received a pillowcase that was for the TV show Pretty Little Liars. Went through process to get proper item. For my review I titled it "Did not receive item ordered." In review area I wrote, "Received Pretty Little Liars pillowcase." I altered the phrasing 5 times and resubmitted it over and over. They kept refusing to post it online. If they are not going to allow true negative reviews then why even have 3 star or less options? How much can one say without being anal when they are dissatisfied that they were sent the wrong item and have to go through the reorder process?

The worst customer service I've witnessed in a very long time!!! I didn't receive my order and after filing an A to Z claim or guarantee they told me to wait 3-5 business days for a credit back to card. I never reviewed it so waited an additional week for them to contact the seller. They never bothered responding so I then waited an additional 10 days for a credit to be resolved. To wait almost a month for a credit as a customer is totally ludicrous! I will not do business with them again. Ever! They didn't handle this correctly for me the customer!

It has been 3 months, and I have not got my refund of 2153/- rupees for my undelivered and cancelled order. They are bloody cheaters and bas---rds. I will write blogs and make other Indians aware of this unethical company.

A customer purchased a new microwave control board. Customer stated he installed new board but did not correct his problem. Customer wanted to return the board. I advised the board was no longer salable as it had been installed. I offered customer 60% refund and keep the board. Customer filed a-to-z guarantee stating the board was not as pictured and was a used part. I advised seller support with Amazon that part was indeed new and as described and to review his email stating he installed the new part. Amazon ignored what I said and refunded him 100% and allowed him to keep the part anyway. I complained to Amazon but they became rude and nasty and hung up on me. I have pulled all my products off of Amazon and told them to shut my store down as I did not want to continue affiliation with them whatsoever. Stay away especially as a seller.

I sell cookies and bake them on the day I ship it. A customer ordered cookies from me twice, the first time claimed they never received it. Then purchased from me again and still claimed they never received them even though USPS showed it was delivered and I provided a tracking number on both occasions. However, Amazon.com approved their refund. But, I have proof it was delivered. Why would anyone order from the same person again if they claim they never received the item the first time? Amazon does have the best interest for their sellers. By the way I buy quite often from them. I'm considering not buying from them again.

To start, I made two clear mistakes. But the system they have for subscription is, at least, abusive. I signed up for the one month free trial of Amazon Prime. Instead of canceling the exact day of the end of the period (which was 24 June), I cancelled the 27th (3 days of delay). But the 107 dollars, which are the one year subscription, were already charged from my credit card. As there was no possibility of refund, I asked if I could "cancel my cancellation". But nothing.

I purchased a set of "new" earphones. The earphones came unboxed and inside the pouch shrink wrapped items of Bose headphones. It was obvious the headphones had been used. I tried to post a review and Amazon denied it. This is what I wrote: "Buyer Beware of Items Claiming to be New that Are Not! Bose QuietComfort 15 Acoustic Noise Cancelling Headphones. This item was not as described on the website. It is advertised as new. But it is not. The items inside the case have been resealed with plastic wrap so it appears to be new. I have no way of knowing how long this product was in use, though it appears to be in excellent condition and authentic.

Do not have good customer service support. Made an order on their website a month ago. Still didn't get a refund and my review was on point. They have not put it on the board because I put them in it.

I placed an order on amazon.com. Just before the day of delivery they closed my account and say that item is delivered without any proofs. When I contacted them they just say "After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders with our site." There are bunch of hackers who work at amazon and steals customer money. When we contact they turn out their face and never reaches customers. They are bunch of thieves by cheating people around globe.

Having ordered a memory card costing £4, I was charged a delivery fee of the same amount. I requested the driver call me and left contact details with someone at Amazon (I live in a big apartment block and buzzer plays up) but the driver ignored this and tried to let me know he had arrived by the use of telepathy. Unfortunately, I was not aware of his arrival but was promised he would return before 8:30 pm. I waited and no one showed up. I contacted Amazon and they told me delivery had closed. I then asked them to deliver after 6:45 pm today as I work and won't be home until that time.

I bought a wireless security camera system from Amazon. When you get it the cameras have to be paired with the monitor. They were already paired and used ink pen to pair them. These were not new. Like everyone else review was rejected.

Had an issue with a seller on Amazon. Before ordering I looked over the reviews for the company and noticed they were all positive and felt confident in ordering through them. When the order was placed, I opted for 2 day express shipping through IAMGMPARTS. I paid an excess of $69.99 for the 2 day shipping. The item was shipped via USPS but did not arrive when promised. I contacted IAMGMPARTS and spoke to Sam. I explained the shipping situation and she rudely told me that she actually did me a favor by shipping it 2 day express and that she would not refund me the shipping cost of $69.99. She even admitted that the post office didn't get it to me in time. I told her that I would be contacting Amazon and she said that Amazon wouldn't give me a refund either.

Amazon kept refusing my product review and flashing up all these crazy responses as to why. I kept rewriting the review to pass and be published and obviously said something in response that they construed as me knowing the supplier, which just isn't the case, although the person who entrusted me was my sister. She belongs to a chat room for fibromyalgia and her group asked me for a review hence; why I kept repeating about softness and no beading. I finally got a review accepted then they suspended my ability to review this product.

My family bought a dishwasher using Amazon from VirVentures in March 2015. It took several weeks to arrive but worked wonderfully for 3 months. Suddenly the machine has begun to report error code #1 which translates to low water pressure. The faucet and water pressure is unchanged and water pressure itself is obviously strong enough.

I like Amazon when they do their job right, otherwise when you have to contact them it's hell. I'm from the United States and all their customers do not speak normal English and they just don't comprehend with us. All they need to fix is changing their customer service. Otherwise they're great.

I bought an expensive coffee grinder. It arrived already opened and defective. It would not operate. Completely DOA. Unfortunately, I opened it shortly after the 30 day return policy. Would Amazon assist in any way? Of course not. They said that I should get it repaired by the Italian manufacturer at my cost. Despicable business practice.

Posting heading was shame on Amazon. Purchased three Buck knives for my grandsons. Purchased all three at the same time. Did the review on the first Buck and bought it made in the USA. Then the line at the bottom people bought this also bought these items. I picked two more Bucks. Got them one is from China. I was a prime member until today. Wife is mad at me for being on Amazon. She knows something is in the mail. Here is my review of my purchase. Wish I could give this a big fat zero. I purchase 3 stockmans for my grandsons. Two came made in the USA. This one from China. I love Amazon but they dropped the ball on this one. If the same selling tactics would have been used on this knife as they made in the USA knife, it would not be costing me more money to ship it back and then pay the seller a restocking fee to sell it to the next guy.

Amazon Europe is infested with scammers and shonky buyers. They'll buy merchandise and later claim refund which gets approved immediately. What's worse Amazon so called performance team 'reviews' seller's accounts monthly and irrespective of seller fault or not they suspend sellers accounts based on the number of customer claims even though most of them are dodgy or fraudulent. The seller's word and proof is useless. Amazon Europe is a no go zone for sellers. You'll be bankrupt in few months by scammers and worse suspended for life and your funds from sales frozen.

First, I have been a prime subscriber for quite some time and have enjoyed the service. I am seriously questioning renewing my prime membership after this experience. The prime "Black Friday" yesterday was a big black eye for Amazon. I checked in multiple times yesterday and all I saw was stuff that looked to be "junk" that was not selling otherwise so it was offered at some discount. I wouldn't go so far as to say the hype leading up to the big day was false or fraudulent advertising but it was definitely "misleading" advertisement. More appropriately it should have been advertised as "clearance" or 'inventory reduction."

Amazon renewed my Prime membership without my knowledge or authorization. And when I contacted them about it they were rude about it. When I told them I wanted my money back they finally told me it would be 2 to 3 days until I receive it. My problem is that I had no knowledge and did not give any authorization for them to renew my Amazon Prime account. I didn't even know my Amazon Prime account was about to expire. They never notified me or gave me any type of alert about it. They just took the money out of my account without me even knowing about it.

My package was supposed to be delivered on 11th of July 2015. I got an email from Amazon saying that delivery was failed as the addressee was not available. However, I was at home all time and there was no delivery. No one ever came to deliver the goods or no delivery boy ever called. So I contacted your customer care assistant, Venkat, who told me that the goods never reached my home. It is lying at Blue Dart warehouse (BLUE DART EXPRESS LTD, PREMISES # 91, 94 & 96, GRAND TRUNK RD-NORTH WARD # 15 P.S GOLABARI, Location : HOWRAH, Telephone -18602331234 ). He promised me that my goods will be delivered on Monday.

After shipping a buyer my textbook that I was selling through Amazon.com, the buyer decided that the book was wrong. I told them it was the exact same as the pictures (which it was), but I guess he realized he wanted a different edition. I called Amazon.com seller services on how to go about getting the book back and how to give a refund to the buyer. The seller service representative (who by the way was extremely rude) told me to NOT give a refund until receiving the book and the condition was as sent.

I bought a product from Amazon but as a layman I didn't went through the website designing structure. They have something called Amazon fulfilled and seller fulfilled items. To my luck I bought the seller fulfilled item. Now the product that I received seems damaged and defective i.e. seal is broken. I have calling since day 1 to return the product and I am told to wait for 48 hours as this is a seller fulfilled item and will require seller to respond. After 4 days seller response was " will check" and I received an email on 8th saying that "you to return the item." Mode - Self-courier. I have to leave the city on 9 and I am left with no option. I have already paid Rs 50 for delivery and have to send the courier back and moreover I have first print the address and codes and all the nonsense and then send it via courier.

I ordered unique gadgets shoe rack from amazon in april. Order no. **. I told them that I accidentally typed my credit card no. instead of account no. How could the refund be issued if there is verification of name of bank account holder and user? Moreover using a debit card number should have shown an error but instead it said that the refund is issued and when I call amazon they gave me nft code for the refund which I verified with my bank is invalid. Amazon is not responding and telling me to charge dispute for pending refund whereas bank told that the nft is invalid.

Contacted them on two occasions to inquire about their suspension of the sale of the Confederate flag. They canceled my prime subscription with no authorization.

First of all, let me say this, I never complain. I'm the nicest person around but something stinks about Amazon prime. Let me start with their 2-day delivery. Now I don't have a problem with that. However, what the hell kind of movies can I even watch on Amazon prime on a gd Saturday when I don't feel like going out if I don't even recognize any of the names of any of the prime movies or actors in any of the movies!!! Why pay $100.00 for this a year? Why I ask Amazon, why?

Overcharged me: I ordered Retro 80s Vintage Blue Blocking XL Large Plastic Aviator Sunglasses, 2-Pack, item was not as expected, contacted you about it, printed the invoice as I had permission to do on your behalf, was sent a free replacement. In the mean time was charged an additional 106.18$! (Why in the world are they charging me again without my permission on top of 78.66$ Canadian dollars BTW!) I would also like return shipping sent back the original order, in good faith, but replacement showed up wrong as well, tried to return but was giving a notice saying it cannot be returned. Spent another 23$ for c.o.d. charges at UPS, imagine that to receive this package! I returned to receive full refund on the product, spent another 16.43$. I would like foremost to have a full refund of 78.66$. Why should I pay all of these fees if it was not my mistake?

On March 28th 2015 I placed an order with Amazon.com for a waterproof ski jacket. The sizing chart that the seller had posted was in US sizes. Following the provided chart, I matched my measurements to the chart and placed my order. $81.97 was the total price of the coat. It said nowhere on the listing that this product would come from China, so a few weeks later the product is delivered, and I am a tad upset that I was not informed that this was an overseas shipment. Then I am further upset when the coat is marked as being three sizes too small?!

I used to shop at Amazon because I thought that their price is reasonable and their products had good qualities. But I was wrong! I recently had the very bad experience with Amazon after buying the junk plastic infuser water bottle from the 3rd party seller on Amazon (hi-drate H2o by Rhino Direct). Hi-drate H2o failed advertise about his product. His product is very expensive and it is not quality product! The good reviews about his products are fake reviews! This bottle is made in China, not USA and the infuser that holds the fruits is too small and too short. It can only hold a very small amount of fruits. So, I don't get any fruits flavor water!

I have been doing business with Amazon prime for about 3 years. Lately my credit cards were getting out of control so tried switching to my checking. I was declined by Telecheck not for bad checks but for NOT WRITING ENOUGH CHECKS. Pray tell is that a REAL REASON. Tried talking to Amazon about it like the guy in the Philippines knows what to do & I can't understand a word he says. Then sent a detailed email to Amazon explaining exactly what I did, this person turns around & tells me to contact Telecheck again. So I say "Goodbye. I'm canceling my prime account" & they really don't care. There are times I spend $500 a week. Guess I'll have $$ now.

I have written several reviews. Amazon does not print the reviews. As soon as I say anything negative, I get an email with a link about using profanity, etc. My last review simply stated that the PC battery I ordered did not charge and caused my PC to crash. That is important info for a consumer. I also noted that the company quickly refunded the amount for the product but did not refund the shipping. So where is the problem? Why wasn't is published? I spent thousands at Amazon but I am definitely rethinking my purchasing habits. How can I believe the reviews if only positive ones are published?

Low cost bags. Refused to abide by sale of goods act. Product failed. They said get stuffed.

I contacted Amazon.com to ask someone about a product and I was informed by the site robot that someone would be getting back to me. Well it wasn't long before I began receiving lewd emails from Amazon and insulting remarks from employees. I received remarks from 5 different employees and insulting comments. Do they actually know what they are doing. I think not. A bunch of immature kids handling my money, never again. I'm outta there for good. A bunch of screw ups.

Amazon does not stand behind their product! I purchased 3 infuser plastic water bottles from hi-drate H2o (the 3rd seller party Rhino Direct) from Amazon couple months ago because of the good review about this product. Unfortunately, I am very disappointed it!!! Amazon has the fake positive reviews!!! I am very disappointed when I received these junk plastic bottles. It is not a good product as the positive reviews on Amazon said. I am very surprised that this bottle is made from China!!! I want to buy the good product from USA, not China! This junk plastic bottle has no protective seal and came with scratches on the side. The flip part of the bottle couldn't stay tightly closed.

Ordered an item one, was sent two and charged for both. Says won't refund $ when I return the extra item.

Amazon permanently closed my account & will not reopen it. The emails from their account specialist are disgusting and nobody will speak on the phone. I've been a member for years and if this is how they treat customers people should be aware.

About 30 Mar my daughter, after checking things out very carefully, purchased a 2005 Nissan Pathfinder. She purchased $3K of Amazon.com gift cards as instructed. Less than 12 hrs later she contacted Amazon. Lo and behold the $ was already in the seller's Amazon.com acct. Amazon told my daughter they would put hold on the funds after she talked to them explaining things. This did not happen. Making a very long story short, she still does not have her money. Amazon told her to file a police report which she did. Amazon would not give info on seller without a subpoena which was obtained. Amazon has now stated they could not put hold on account because it was paid in gift cards. Seller claimed to have an Amazon Payments guarantee purchases, and payment thru gift cards is what requested. There was a phone # on the seller's site and I found out it was an VOIP out of PA.

Today was Amazon's last strike. This is the fourth time now that I've purchased unusable items from their Chinese sellers (something I am normally pretty good at avoiding as the item descriptions are usually written in poor English). Sometimes, though, I've unwittingly purchased items from Amazon sold by Chinese merchants and inevitably the items arrive mangled and unusable. Mostly, I've thrown them in the garbage as shipping cheap junk I sometimes order for party decorations/costumes back to China would cost more than the item itself.

I often shop online, most often with Walmart and eBay; I would never purchase a membership that charged me to do so. I check my account often so when the charge came up, the second time, I did everything very quickly and got the charge removed before it had a negative impact on my account. I do not understand why it is legal for this kind of predatory practices that some of these businesses are so adept at doing. However I am thankful that I found it quickly and the phone associate was helpful and polite.

I ordered 1 AZ Naturals Raspberry Ketone, received 2 and got charged for three. I sent one back and was refunded £19.77 because they took £6.01 for postage. I have been waiting for a supervisor to call me back for nearly two months with several phone calls. They have frustrated me to submission. I have given up trying to resolve the issue with Amazon as no one speaks english and the call never comes. I was and still am, fuming. I also purchased a chix nail wrap which they charged my 2 cards for and sent 1. They can see the mistakes but for some reason can't seem to rectify them.

I reside at a residence that can only receive mail via FedEx or UPS only. My incoming mail comes to a P.O. box. Amazon could not resolve this issue and not set up certain shipping parameters for specific customers who have different shipping needs. The problem is that if I do a multiple order on Amazon half of the products I order will be sent back to the seller and I will not receive them. I've tried many times through customer service and adjusting my address book within Amazon to no avail. I am now done with Amazon and I am trying to let other people know who are in my same situation that they will not accommodate you. In my opinion Amazon has gotten too big for its britches. I am done with Amazon.

They rejected my review regarding an order that was not received. Why ask for my honest opinion if this is not what you want? Amazon has lost me as a customer, they can no longer be trusted. They're giving people the wrong impression about their reviews. Original review: There should be an option for ZERO STARS for this company. I never, I repeat, never received this item. My order was placed on May 17, 2015. I received an email stating my estimated arrival date was June 29, 2015. That's too long for any item to be mailed to a buyer, secondly I contacted them regarding this issue and they didn't even have the courtesy to respond to my inquiry. If you don't mind getting ripped off then by all means place your order. As for me, never again. I know it's only $5, but guess what it's my money. Please Be aware as I was advised by Amazon this is a third party vendor so that tells me they can't even guarantee your order.

My Kindle Fire battery just exploded and cracked open my Kindle while charging. It's a first generation. Called Amazon and while on the phone the battery expanded more and the customer service rep heard the cracking sound. I was told there was nothing they could do since it's outside of warranty. Offered me a "discount" to buy another one instead of replacement. This is a product defect. I asked why it wasn't recalled. Said they were aware of the battery issue but it was only a small percentage of people this happened to. Guess us "small percentage" people have to just eat the cost of a defective product that Amazon won't back up. Very, very disappointed with Amazon. I've been a long time customer and Prime member. I really thought a company of this size would be more interested in customer satisfaction and safety. Now I'm stuck with a $200 fire hazard sitting on my nightstand.

Over the past 2 months I have ordered numerous items from Amazon. I have an ongoing issue with my local USPS and requested from Amazon to use a different carrier. They told me that they would no longer ship to me through USPS. Two weeks later, I placed an order and my package arrived by USPS. I called Customer Service and they said the request had just gotten approval "that day" and my future orders would no longer go through USPS.

Amazon does not stand behind their product. Purchased a Kindle 18 months ago. It no longer charges and power button does not work. Customer Service **, supposed manager, option is a "discounted" 10% at $350 when a brand new is $379. Amazon does not care about their customers. Amazon as a company is crap.

AMAZON HAS FAKE REVIEWS!!! Today I posted about my negative experience with a product and a seller and my review was deleted. I'm a customer, invested my time to post my true opinion for people to be cautious of. Amazon didn't care! I will never shop at Amazon anymore. I used to shop there regardless of prices because I always had this feeling that my satisfaction is guaranteed. WRONG!!! Amazon doesn't guarantee your satisfaction! Here's my 3rd review that was deleted: I tried to post it 3 times...

After waiting for 5 days, with no update on the status of my order... I emailed customer support, and was told they would upgrade my shipping to 1 day. I said thanks. Later that day, I noticed that the shipping had not changed, nor had my expected delivery date, so I did a live chat with tech support again, who apologized, and said they would change, do what the other guy was SUPPOSED to have already done and change my shipping to 1 day. AGAIN, nothing. I tried again, and finally, the third guy I spoke with told me that he noticed an error in my account (no duh Sherlock..) and FINALLY changed my shipping to one day.

There are good things about Amazon.com which I like and bad things which I hate. One of my complaints is just like that person's complaint in Walnutport, PA. I tried out Amazon Prime to see one of the vintage television shows and as soon as I got into season 3 they removed the show and started charging for the show. I called them up immediately and told them the only reason I wanted Prime was to see that particular show, so why remove the only show I was watching from Prime? I told them as soon as my trial period is up... CANCEL! It is simple... They were trying to get me to pay for something I had already subscribed to.

Sold a 2 items on Amazon.com for over $650, shipped the items out and the next day I couldn't log into my seller account. I called customer service and they told me the issue has been sent to the account specialists department and I would receive a call from them within 24 hours. After calling every day for 5 days and hearing the same speech about getting an email or call within 24 hours and no help from customer service managers I gave up. It has now been 2 months without a call or email from anyone at Amazon. They have my $ and nobody will talk to me about the problem from the Amazon customer service line. The only thing I can do is check my email and hope someday I'll get that call from the "Account Specialists" who have NOT followed through on a promise of making some sort of contact within the first 24 hours.

I had shut down my Kindle and 10 minutes later went to turn it back on. There was a message stating that it needed repair and to contact customer support and gave the website. When I did, through chat, I was told there is nothing they can do and it rarely happens. BUT, I could buy another device and they quoted me the cost. With their "discount", it would have cost at least twice as much as I had paid for mine. So, I asked them to please refund me all the money I spent on books that I had not read and supply me with a list of those books. I had queued up a number of books for eventual reading.

Tiffany style Lamp shipped broken, vendor in china, $100.00/$500.00 to ship back. Unable to get any cooperation from amazon or vendor byblight. Amazon has offered 100.00 to offset some shipping expense. Shipping would be untraceable thru us postal service. Product of poor quality not worth price. Buyers beware of this company and amazon when using out of country vendor.

So about 4 1/2 weeks ago I ordered an Xbox 360 120GB (used). Which came to $126.00. Just yesterday I checked for info on my order and nothing was there. No transaction history, no order number nothing... But yet I was still charged and no Xbox. I contacted Amazon via email and online chat and both of them kept saying, "I am not trained enough to handle this issue". So they offered to arrange a phone call with the phone support team which I did not receive and when I called them I got a "A supervisor will return your call once they are available". Yet still no call. So I got robbed $126 and all I got out of it was that their customer service is ** and clearly aren't trained enough. This is complete bullshit and it's frustrating because I can't just knock off $126 like that. They will be hearing more from me. Avoid them if possible.

Ok. Amazon is a huge company. 99% of problems people call them with are bunk they could solve themselves. So amazon has call centers in India to run them in circles until they solve it themselves.

I ordered a pair of lights off Amazon from a 3rd party and never got my order. Talk to amazon and they said it would give me my money back. Now they are saying 2 week - I think that's wrong when a customer service said 2 days. I calling BS.

I use Amazon.com on a regular basis. My only complaint is how they post reviews of products on their website. You have to careful that the review you are reading is for the exact product you are buying. For example model #, size etc. Other than that I have had very few problems. And if something does not work as advertised just return the item. Most of the time Amazon pays the return postage. Again, I shop Amazon 2 or 3 times a month and I am very satisfied with the website.

I have ordered thousands and thousands of item since 2007 and since last year I have not been getting all of my orders. I ask for a replacement or a refund. They told me "no" and closed my account.

In March 2015 my Amazon account was hacked and a shipment was sent to my parents in BC for headphones. After multiple calls to Amazon my Father was told the transaction was fraudulent and I needed to contact Amazon for the return. We know the Amazon site was hacked because the ship to was from a shipment of flowers sent in Fall 2015 to their address. These phones were on the site for $110 but my credit card was billed $243 US. After several calls to Amazon I have been repeatedly promised a call back by their fraud dept but never received a contact. Since the account was immediately closed and I cancelled my credit card I cannot even request a return authorization. Very unhappy about Amazon's lack of concern and the fact my info was hacked from their database. Still out $243 and no feedback on what actions are possible. It's now June, 90 days.

I have dealt with Amazon for several years. I have Amazon Prime and get free movies, books, music and shipping. Whenever I have encountered any problem the Amazon staff have been the most helpful of any company I have dealt with. They will accept returns for almost any reason and pay the shipping charge for return, or even replace the item with no return on my part. I could go on forever raving about this company. I just wish I had bought stock years ago. If you will check their reviews, you will see that they are rated #1 in customer service. I love them!

Dell XPS13 purchased new from Tax Free Tech through Amazon. My daughter used it for 2 weeks and it broke. Due to many family and work problems, she never got to do anything about it, so the company refused to take it back. That was acceptable. We called Dell, but the computer was not in her name. We asked the company to change the ownership to her as we had purchased this computer, and they said it didn't matter. Seven emails and one call later, we gave up and had SquareTrade fix this for her, as we had a warranty. The computer is still in the company's name. Nobody should purchase a computer through Amazon unless Amazon can guarantee the computer will be in the purchaser's name.

Amazon has serious 'standees price' issues. I have noticed more than just a couple times that I purchase something and the product changes the price by huge margin, it drops. If it's $26 PNY memory card it drops to $21.24 or if it's $245 of headphone it drops to $189. If that's not enough, the Pentax camera of some sort shows price of $549 for Prime members and $449 for regular members!! Seriously!? That much of the double standards towards Prime members as they already are paying you extra to be Prime members why not charge 'em couple hundreds more! Be careful with Amazon. And I have proof of these double standard price with difference of $100 if anybody's confused here.

After 2 days of trying to sell something on Amazon, I have given up! I set up an account as an individual seller, but I can't access the account. Every time I tried to sign in, I get a message saying there is something wrong with my request. I enter my email and password and then the special 6 characters that come up, into the box, but still get the 'something wrong with your request' message. So 6-7 times, I used the 'forgot password' option to change my password repeatedly, as I thought I might be entering something incorrectly or that I had forgotten the email and password I had created 20 seconds ago AND written down in front of me so I wouldn't forget!

I was recently charged $107 for Amazon prime membership. A service which I did not subscribe to. I really think it is unfair that Amazon charges one's debit card without the owner of the card's permission. My daughter was also charged the same amount and not only that, but she didn't have enough money on her debit card to cover the whole amount. Now she's going to be charged by the bank. Bottom line is that there has to be a protocol for this. It's irresponsibility!!! And it's not right!!

I placed an order for some clothing for my grandson, but clicked on "Place my order" before I had specified my son's shipping address. I called Amazon within 30 minutes of placing the order and was assured that the shipping address had been changed to my son's address. Today I got an email saying the clothes were shipped to me. I won't be back home to receive them until after I return from my grandson's birthday party (800 miles away). So I will be forced to incur further expense sending them and it will be a late birthday present. I called Amazon to complain. I only got an "I'm sorry." The clerk couldn't explain why the address wasn't changed. I asked to talk to a supervisor. The clerk said the supervisor was busy but would call me. I never got a call.

Ordered 240 units of Thomas & Betts GW135-G from Amazon.com for about $132. Soon they emailed me telling they ran out of stock, so I needed to wait, then I asked them "every week for 2 months" about the status of my order and shipment. And suddenly cancelled my order without saying anything... Now I will have to buy from another seller which by the way is speculating on the price asking $7.50 each which will make a total of $1800 for the same thing! And again Amazon does not care about it. Also to make it funnier, Amazon says they are not able to get the item from any source. So then I called Thomas and Betts directly and they say they have plenty stock "but they can’t sell anything to me because I am not a reseller" but Amazon can buy from them, and they don't do it just because!

Many sellers are spider sellers who have no stock, won't answer questions. If you question they are just nasty, don't answer, turn you in as a security risk so that you can't question other sellers. This seller was really good, unlike others.

So I ordered two things from Amazon for over $130 so they took it out. I used my husband's bank card and now it shows on my bank card. They charged me twice so I've called amazon three different times and they pretty much told me that they're only showing they took it once. And I said, "Yea, well my bank statement says otherwise." And they told me I'm pretty much stuck with the $130 plus my overdraft fees. So thanks Amazon. You lost a good customer.

Amazon is a horrible company when it comes to seller relations. I'm surprised anyone sells anything through them, having experienced what I have. In October of 2014, I received an email that I had sold something. I thought this was odd because I had never place anything for sale. I did have a seller account because at one time I considered selling something and changed my mind. I emailed Amazon, informing them of the situation and asking them to cancel the orders. I also noticed a bank account had been put in my seller account that did not belong to me. I informed them of that as well, and requested they put a stop to any future deposits to that bank account because it did not belong to me. Two hundred or so dollars in sales occurred in my account, with items I had never owned, let alone put up for sale. My emails were continuously ignored.

I've been an Amazon buyer for 10 yrs, just recently created a seller account. I listed an Optoma dv10 projector (used) but fully functional and did not include remote control. Not only was the item very descriptive. The item sold 3 weeks prior of me listing it. Amazon's seller acct. is far from user friendly by the way. For starters, in my profile I made sure all sales, messages, and feedback notifications were enabled. Now I am not online all the time and shouldn't have to be unless I was notified of a sale via email which is linked to my phone. I, after 17 days went into my seller acct. and noticed my projector sold but would not have even known until I went into my seller acct. Now because Amazon didn't notify, I'm past due with shipping item. Amazon is to blame.

Five months ago I ordered an item that came with an 18-month warranty. It broke so I contacted Amazon and asked them for an exchange or refund. They informed me that "this rarely happens" (liars) so they agreed to give me a "one time" refund. I informed them that the prepaid debit card I used has expired since then. So they gave me 3 options: 1. If I had another card from the same bank, they could still send it to the expired card. Then I could have them put the refund on my new card or send me a check for the amount refunded. (I couldn't do this because it is a prepaid card. Therefore there is no bank to contact.) 2. They said I could order the same item and they would give me a refund on it. (Wish I could have picked this option but the item isn't the same price as before.) Or 3. They could issue a promotional credit on my account for the refund amount, which would automatically apply on the purchase of the item I wanted to buy.

Returning a broken panasonic microwave - I purchased a Panasonic microwave from Amazon via a third party seller in April. We did not use it until a few weeks ago as it was a birthday gift! They denied my refund due to policy of 30 days. I am very upset as I order from them all the time!

I placed an order with Amazon.com, they placed my account on hold pending further verification. 2 days later I receive an email from Amazon.com requesting a copy of my bank statement. WTH. I called my bank. I was advised to absolutely not send Amazon.com a copy of my bank statement. They've never heard of such a request and frankly neither have I. I did however fax them a page of my e-statement showing the last four digits of my account number, my address and phone number... they replied and continued to press for a bank statement. I happy today ending a tumultuous and frustrating relationship with Amazon.com

I placed an order on Tuesday, June 2nd, and paid an extra $26 for overnight delivery. When I didn't receive my items the following day I tracked my order, which was split in 2 because they are coming from different vendors. The first part of the order was already shipped by GROUND with an estimated delivery date of 3-7 business days. The second part of the order hadn't even shipped yet. I wrote a complaint email to Amazon about my experience and got the answer that they can't control the shipping standards of 3rd party vendors. Well, they were happy to take my money for the shipping standards posted on their own website, even though they can't control those outside vendors. For my trouble and because I'm a "loyal customer" for the past 5 years they offered me $4.06 (where that exact number came from I don't know) off of a FUTURE ORDER for my trouble.

5 DAYS AGO MY NIGHTMARE STARTED: I spent 3 hrs picking out books only to get to "shipping options" and have the page refuse to go any further! Simple?? Call support?? I did this and was told 2 hrs would have the issue solved. 3 hrs later I contacted them again and this time I am told 24 hrs, 26 hrs later this changes to 3-5 days and IT HAS NOW BEEN 5 DAYS AND I'M STILL BEING TOLD TO BE PATIENT AND THAT IT WILL ONLY BE A COUPLE OF DAYS!!!!!!!!!!!!!!!!