Amazon.com Reviews

This is about the 6th time I have been buggered on delivery promises. I have Prime but I get anything but Prime service. When you get the message guaranteeing a certain delivery date, most of the time, you can ignore it, it is a lie. "Order within the next 3 hours and 16 minutes for a guaranteed delivery on Dec. 8" is pure BS. It is 12/9 and the new date is 12/11. So, my package is not only NOT Prime, it is just plain old regular delivery. Talking to customer service is a joke because you end up in India unless you force them to allow you to speak to a rep in the US (Yes you can ask to speak to someone in the US). They offer an extension of one month free on Prime ($9) but do not resolve the issue.

I ordered sewing needles - a pack of 50. When the order arrived only 10 sewing needles were in the package. I spent about 2 hours with 3 different Amazon customer service reps. Finally I was refunded a portion of the order’s cost in the form of a promo credit. Today, during this same week, I received an order I placed with that promo credit. It was a toy for my dog and arrived broken and unsafe for her to play with. After spending 30 minutes with another Amazon customer service rep, I was told they could not replace the toy because it was purchased with the promo credit. Which of course I received as a partial refund for the first order they screwed up a few days ago.

A few weeks ago I started selling a few books I had in storage on Amazon. This is the first time I had sold anything on their site but I have purchased a number of items for years. About a week later, I received an email requesting personal information, not for myself, but for my minor niece and nephew. Their names are in my Amazon address book. I explained that they are minors and I am not their parent and I don't have that information nor do I think it should be required. They requested their complete address, copy of passport and an email. Because I didn't send the information, they closed the seller's account. Since then I have made several purchases including sending gifts to my niece. Yesterday they put my account on hold and sent me the same email requesting the same information regarding my minor niece and nephew. I refuse to give them this information nor do I have it. I am not sure where to go from here.

Amazon used to be such a great place to order from, but over the last 6 months I have had horrible experiences. They are inconsistent with delivery and customer service is a joke! The only thing a CSR is good for is apologizing on the company's behalf. It's only when you request to speak with a supervisor that you MIGHT get results. They're quick to take your funds from your account, but will do NOTHING to demonstrate they are truly apologetic and appreciative of you as a customer when they mess up. Hire some COMPETENT people or close!!! Just not interested in ordering from them as I once was. YOU SUCK AMAZON!

Just spent an hour on the phone with Amazon...grrr. First item showed FedEx delivered. Nope. Mistake. Then I find the item I ordered was substituted for a different item that was not fulfilled by Amazon and will not contain the same items promised by the first vendor. I might get it by next week. On and on. Spoke with a manager who turned out be a lead agent by the name of Anthony. No last name as he refused to give...all but said I ordered from the other vendor when I did not. Sent a pic of who I ordered from. He said not good enough...and no consumer relations I can talk with. He is the highest it gets. Wow. This is what I get for not reading my order email. It was a bait and switch.

Ordered 14 items. Amazon sent me an email showing the correct address. Then they broke my order into six parts and unknown to me shipped four items to the WRONG address. Amazon sent them to another address in my address book. Spent over two hours on phone and chat. They just sent emails to the sellers who said there was nothing they could do because the items were in transit. Amazon told me to contact the person at the wrong address and ask them to return the items and pay shipping to return them. The person is someone I am no longer on good terms with who doesn't wish to cooperate. The items were Xmas gifts. I will not buy from Amazon again if I can avoid it and I was a good customer. Their shipping system is broken. I will have to ask my credit card for chargebacks I guess. Amazon sucks, is no longer reliable at all...

My son and I live next door to each other. Both of these incidents occurred November 2017. The other day, it looked like someone gave him a yard job. Turns out that the private service that Amazon uses for delivery decided to depart his driveway, drive up the sidewalk, stopped at the front door (in the yard), delivered the package on the doorstep, then made a giant circle through the yard to get back to the driveway to exit. It had just rained a bunch and he'd just planted grass. This delivery person sunk in the yard and left quite a mess. Apparently, the Amazon driver thought it was too far to stop in the driveway and walk the package to the door! A call to Amazon confirmed the problem. We sent them pictures and they said to repair it and send them the bill.

Seriously people, get out of your house and buy things to bring home. It's way less hassle. You think buying things online is way more convenient but it's a huge headache when the package arrives damaged, item missing, or having to return the item... I understand buying things on websites like Amazon allows you to look at reviews and make informed decision but I had more than one encounter in which I discovered reviews of items are fake. Some items' first 2-3 page of reviews has all 5 stars. It looks awesome but wait until you see all these reviews were written in 2 days and they sound similar.

Consecutively 3 times I faced problems with Amazon. 1st I ordered center table and received broken. Later changed. 2nd I ordered earphone which got canceled by itself and I had to order other earphone of different brand. 3rd ordered mp3 player. After more than 15 days no sign of them to communicate. I used to communicate with them. I wrote mails to MD Mr. Amit ** and Mr. Jeff and they seem to have no courtesy to call or write back. Overall better switch to other online shopping.

On September 11th this year, an 18 wheeler Amazon Prime truck saw that there was a low clearance bridge ahead, and as a result turned into our neighborhood to avoid going through. When he turned on to the nearest street to then take another turn onto ours, he snapped the telephone pole in half which then ripped the power lines off of our house. I ran outside after hearing the noise to see the debris he left behind. The power lines were lying in our driveway and in the middle of the road. I watched car after car drive over them as I called the police in a panic. The police did a very good job determining that it was indeed an Amazon truck and formulated a detailed police report. The police found the driver's truck, but he was missing. We had to have electrical work done, lost all of our food from 24 hours of no power, and our neighbor had damage to his fence, car, and garage roof.

Many people pre-order books and movies on Amazon so they will get the item on the release date. Here is an official Amazon Page describing release dates. "About Release-Date Delivery. Release-Date Delivery is available for eligible pre-order items we can deliver on the release date to ZIP codes within the continental U.S. Some carriers make deliveries to residential addresses as late as 7 p.m. Select eligible items and choose Release-Date Delivery at checkout to receive pre-order items on the day of release. Shipping charges for Release-Date Delivery vary by item and are displayed on the order confirmation page. For Amazon Prime members, Release-Date Delivery is free when selecting Two-Day Shipping. Tracking information isn't always available from carriers online for Release-Date Delivery. To see if it's available for your order, go to Track Your Package."

I purchased a product from Amazon (Car Mats). On the next day after the purchase I tried to cancel the order (since it wasn't shipped yet) and a cancellation was not available online, only a cancellation request was available which I requested. The next day I called the customer service of Amazon and they said to wait for the product to arrive and proceed to a normal return instead. I waited several days for the product to arrive and upon arriving I was not able to return because the product was delivered in two different packages and only ONE return label was provided by Amazon.com, so the UPS would not accept the packages.

Lately I've been getting damaged and faulty orders sent to my house. Items have been breaking within a month of purchase. This when the items actually do show up to my home and not lost. Customer service wants me to mail three huge boxes back to them to get replacement or refund. Not only inconveniences me but costs money to buy the box and get to their drop off. From now on after many years I'll be taking my business elsewhere.

Very disappointed as a stockholder and a avid user of Amazon that they have also become very political. The Alexa is a very liberal device. Not happy and would never own one and makes me wonder if I should continue to support a company that plays politics. The one question that made me throw my Alexa out was about Jesus Christ. According to Alexa he is a "fictional character." To someone who has seen Jesus' work this is ignorance at it's best and very disappointing. Not saying they need to have Alexa "believe" but a better way to handle it would be that of Siri where she gives a definition of Jesus Christ as seen by Christians. No need to be political.

I placed this order from Amazon because I was about out of dog food and the page said delivery was guaranteed in two days ("Want it Tuesday, December 5? Order within 3 hrs 3 min and choose Two-Day Shipping at checkout"). Other sellers were offering it for less but it would take longer to ship, so I went with Amazon and two-day delivery.

WAS! An avid shopper but no more. Amazon has a legal scam. All they have to do is overcharge you and says, "Oops we made an error." I purchase a few items in October 18 2017 and they double dip my account. On receiving my order one item I did not like. I sent it back the next day. I received a confirmation they got the item back in perfect shape. After many many hours on the phone and being told over and over it will take 10 days to got my money back. It is now December 5 2017 and I have not gotten my money back! Do the math. Overcharge a 100 customers a day for a $100 = a lot of interest in the old bank account. Again I say Buyer Beware! From now on I'm getting off my lazy ** up and doing my shopping at Mom & Pop stores.

Amazon has done this to me twice, so I give up on them. They say they have delivered something into my mailbox or at my front door, while I'm home, but there is nothing there. They say "too bad" and offer no refund or explanation. It is a simple scam. Say the old lady is nuts, don't deliver what she paid for and of course no one will believe an old lady. I may be old but I'm sharp. Amazon owes me. I will find a way to keep them from ripping off more seniors.

Been on the phone with Amazon about a incorrectly packaged and damaged goods. They refuse to work with me to replace the items, insisting I send them back #10 cans of food which are damaged and can no longer survive long term food storage needs. After almost 5 hours on the phone with them, I gave up and wrote investor relations a e-mail stating that I'd be buying one share of their stock which entitles me to attend the share-holders' meetings. According to parliamentary procedure a shareholder is not only entitled to attend share-holders' meetings, but is also entitled to bring up new business. So I shall.

**********Note to approver: content already published at https://www.complaintsboard.com/complaints/amazon-amazon-logistics-c948695.html**********

10 years ago I used Amazon to buy a TV online. When it arrived the screen was shattered. Amazon would not refund my money to my card because they said it was a 3rd party seller. It took a big effort to get the charge taken off. I swore I'd never use them again. But, recently I decided to give them another chance. I went online last weekend during Cyber Weekend and got what I thought was a great deal. $110.99 is what I paid for a "#Keter Rockwood Plastic Deck Storage Container Box Outdoor Patio Garden Furniture 150 Gal, Brown". I ended up buying a bunch of other stuff at regular price while on their site.

I made an order in Black Friday and Amazon had the wrong zip code for my card and cancel my order. I got an email some days later so I also missed Cyber Monday. The solution that they give is to reorder like I have never ordered my items. When you call people who say they are in Asia and also someone said specifically Philippines answer but give no solutions. Whenever there is an alternative I will purchase my items from a more customer service and reliable company.

I ordered a lot of items for our baby registry on Amazon, they arrived in 3 separate packages. One of the packages was supposed to be delivered on 11/25/2017, it never was delivered, even though Amazon sent me an email saying it was delivered. I called Amazon on 12/2/2017 asking about the lost package. The representative Rayon ** said will reorder 3 of seven items that were supposed to be delivered, and refund 4 other items. However, when I tried to order the same items again, I noticed I ordered the original 7 items in the lost package on 15% completion discount on the registry, there now was a price difference of $6.12 and also based on Amazon policy, if an item was not delivered as promised, the customer was supposed to get a month free Prime Membership. I was never offered the free Prime membership for a month.

My poor son waited so long to get money to get a gaming computer. He try to place a big order with Amazon which I was nervous to begin with. Well after he put the order in they didn't let his order go through since his credit home address was not updated. He just moved to his new home he bought and forgot to update it so he when he updated his info with his bank they refused to let him order and put his account on hold!! The poor kid been waiting so long and they won't help get this matter and release the hold without the bank sending them a statement which the bank is not going to do. I try to call and speak to a manager but she did nothing. I told them we could send his driver card ID as proof through the email and I should be able to give proof since am his mother and have account but she refused so now my poor son is block from the site. It's terrible how they treat people.

When Amazon became the EA of online shopping... Let us get this straight. EA has pretty much been voted the worse company in America several times over. Ranks right up there with Bank of America. AMZL is going to be the point we look back and realize Amazon deserves to be on that list now. AMZL has horrible training for deliveries. It is basically UBER for package drop off (but no accountability because no ranking system, no tip interest, nothing but box checking). You get a smartphone app and throw boxes in the back of your car then drive around.

I am so done with this overblown company. Prime is a joke as I love shopping Amazon but their delivery people just leave packages where instructed to not leave packages and always wind up not getting item when needed. With these said... I am NEVER buying on Amazon again because this was my reason for years of not wanting to buy there when everyone said, "Oh it’s great. Buy there." My biggest con was delivery and lost items and all the BS. No thanks. I’ll go back to eBay as I never had a problem there. And brick and mortar. Hate giving my money to a company and wait and wait and excuse for not getting due to driver neglect.

I’ve been a Prime member for years and have never had an issue with delivery until recently when Amazon started implementing their own delivery service. The driver kept delivering my packages to my neighbor’s house so I contacted Amazon and commented in the nicest way I could. Ever since my complaint, if it could be called that, my packages that ship via Amazon delivery are suddenly “lost” every time or will show as “out for delivery” but never arrives. The Amazon app has a new feature that shows where their delivery driver is so I’ve actually seen that the driver is within minutes of my house yet still my package never arrived that day. My latest debacle, and the last order I’ll make with Amazon, is that my order was 2 days late yet showed it had been out for delivery both days.

Amazon, I will say kudos for having great product. Delivery is a joke. They state they deliver the package, and then want to offer one month free and a refund on shipping. That doesn't make up for the fact I STILL DON'T HAVE MY PRODUCT. If a delivery driver is not familiar with an area ASK.

Shipping: 2 of 100 Count- Jiffy 36 MM Peat Soil Pellets - I waited a week for a separate item to be shipped 27 November 2017, which did not. I contacted C/S for that item and was told an unspecified Amazon shipping problem was corrected and will ship in the near future. I contacted C/S again for my next order, shipped 1 day after the corrected one (28 November 2017) but has not shipped either. So, C/S replied in an email they would not assist me any further regarding consumer requests in reference to my orders. They did however manage to process payments. Their supervisor was not available via their email channel. I'm done with them. If this sounds like fun to you by all means.

Was charged $41.98 shipping to received my item EXPRESS 2 day shipping. Never arrived, can't be tracked, customer service unwilling to refund exorbitant shipping cost. Unhelpful, rude. Was told to contact seller and wait 1-2 business days. Has been 6 days since order was placed. No recourse. Tried to speak to a manager, told to leave my phone number and they might call me back as they were very busy.

Customer service people impossible to deal with, too many people to talk to to have an issue resolved, customer service people need more training, at minimum wage you get what you pay for, over the years very dissatisfied with Amazon even though their prices are good when compared with other vendors. I recently made a purchase and had to return (2 items, same product), when I looked at my return information only 1 of the items was returned and only with a phone conversation was the other item (same thing) acknowledged and credited.

I'm afraid that Amazon have just lost another customer through their complete lack of customer service. I am really shocked by their couldn't care less attitude. I'm in retail and I know that there is a real need for goodwill with clients. They need to remember there are lots of online retailers out there. My story is simple, they delivered my food to my work address, which inexplicably had become my default address. I amended it to my home address before making the purchase. It still went to my work address. 45 miles from home. I work in Central London, not a place to take a car. So how the hell do I get my shopping home. They couldn't give a damn. When you call customer services, they leave you on hold for 10-15 minutes each time you ask them to do something and still come back and tell you, "not our problem!" Prime membership, what a waste!

I had placed a order on 11/09/17 and had a delivery date of 12/02/17. I received a phone call from carrier on 11/15/17 saying they wanted a set up a delivery time, that they didn't deliver on weekends. The item was delivered on 11/20/17. I only got HALF of what I had ordered!!! I called on 11/20/17 to find out where the rest of my order was, they said it was shipped separate. I had time to think it over and decided to call back on 11/22/17. I was told at that time it will be here by 12/02/17. I have now received a email saying that I wouldn't get it.

So, I ordered a new Camera on Cyber Monday from Amazon. I Was super excited, I had done tons of research, and chose to wait until Cyber Monday to make my order. I'm a Prime member so when I had the option to choose my shipping method I didn't choose next day shipping because I saw that my package would be delivered with plenty of time for the wedding I am supposed to shoot video for. Almost immediately the delivery dates changed, the first time it changed was scary, the info I had said it wouldn't arrive until the following Monday, after the wedding, but that was updated to Friday. Scary but acceptable. Fast Forward to 6:30am this morning when I received a notification that my package had been delayed. What! Well I immediately contacted customer service and started inquiry into what was the holdup.

Trying to set up a nationwide distribution process is all but impossible, and Amazon has proven that. All the people, myself included, had paid for 2 day free shipping, but it's been turned into a day late, or 4-5 day shipping. That plus the fact that I've had some of the sleaziest people drive up in old cars, and I'm scared that they have my address. Something is going to happen... Someone is going to get hurt before they give up this foolish venture.

I paid for Amazon Prime to order a package I needed ASAP under the two day shipping option. It is now two days late with no explanation. I called customer service to ask to cancel and refund the package at this point, as I had paid extra for it to be delivered on time, and at this point I would have been better off going to pick up the package at a store as it is now very late. Their response was that they couldn't cancel the package, and that they won't issue a refund unless I wait for it to arrive and then refuse the package. I asked what happens if the package doesn't arrive at all, and they said I would have to wait until Tuesday (at this point, almost a week late now) to consider it lost to get a refund. When I asked if there was anything that I could have done now, as I had paid for the two shipping option and was unsatisfied with the service, she simply hung up and cut me off. Not impressed, will not be dealing with Amazon again in the future.

I have 4 children, 2 from my first marriage, and their father and I try to be equally involved in their lives, including holidays, so when they want something in particular for Christmas we will often each buy one, so that they are from both of us. Well this year they, along with my older son from my current marriage, want a Nerf Dude Perfect Bow and Arrow. I found them on sale on amazon.com and my ex-husband gave me the money for the one he was purchasing and I proceeded to try to buy 3. There turned out to be a quantity limit, so I bought my 2 and he bought the one for our older son on his Amazon account. The next day Amazon cancelled his order, because he has it shipped to my home (because that is where our son lives).

In my previous post I described my frustration dealing with Amazon while purchasing a Kindle Fire HD 10" for $99 and as a result of an Amazon billing error my order was canceled and I would have to pay $149 for the same item if I wanted it. Well after a few days I tried again only this time I was a very calm 72 year old who just wanted to know what happened. Within 20 minutes the service representative told me to purchase the item at $149 and once the payment goes through, she will process a refund of $50 within 3-5 business days. Problem solved and The good guy won.

3 months ago I decided to order Prime Video and when I looked at my card I paid with they charged me 11.84 twice. I called customer service they refunded one charge and I said to cancel my account. They didn't and still today they are charging me 23.86 every month. I have ordered things from them and have never received any of the benefits that comes with Prime and their customer service people are very rude and unhelpful. I tried again to fix this problem and still am not been helped. I guess they just don't care but I work hard for my money and they just keep taking my money without my permissions. So now I have to block them on my card so they can't take any more of my money. They are stealing from their customers and don't care. They said the second charge is not a charge but the money is gone from my account. I will never do business with them again. Very upset.

Amazon has gotten so bad on deliveries, so many packages are "delayed" at some point and I hate that they give your address to random people to deliver things to your home! Some random guy in a regular car brought the package below, totally opened, and left it on my porch!!! So creepy!!!

When I cant find it at a certain price elsewhere I buy on Amazon. I had over 192 reviews of items and just logged into buy 2 items and noticed I cant review anything I bought? When I went to click on a link for product review it said this "Amazon doesnt permit reviews from customers whose relationship to the product or seller may be perceived as biased"??? Really they would say that? All of the items I have purchased I clearly wrote a decent review of and use the products at home. So I emailed Amazon asking them why I couldnt review an item and also asked what happened to the other items I have purchased and reviewed. Anyone else lose their reviews too?

I came home to find two packages opened and empty. The items had been stolen from my front door. Amazon's negligent driver did not follow instructions clearly labeled on my front door to deliver next door. When I contacted Amazon all they said was to file a complaint with the local authorities so they can investigate and call them back in 72 hours!!! Do you really think the police with all their problems would investigate something like this. Really? How awful their customer service. I have a been a customer for 10 years and purchase a lot from them. No more!!!

I am so sick and tired when I call customer service for Amazon I get someone out of the country. It is very annoying that they can hardly speak English and all I hear is UMMM. IT'S RIDICULOUS! I guess I will have to stop shopping Amazon for this very reason and I am not the only one. I have several people complaining about it.

I have been buying from Amazon for a couple years and used to have good experience. I was a Prime member but cancelled that a while back because it is not worth the money. Well I ordered something and the listed said it would arrive November 30th. When I choose the free shipping option because I spent enough money to do so, it changes to November 30th to December 5. I contact customer service and ask why they say one thing on their listing then change it pretty much after you make the order. They said they apologize and will expedite it at no cost. Well it is now November 30th, a week after I ordered and only one of the items says it’s in route to carrier which it has been for 2 days now. So they just straight up lied to me and now at this point they say they have done all they can. These are items they stock. Not outside vendors. How does it take a week and you still can’t ship it?

I purchased a TV on Cyber Monday for $224.99. Today it arrived with a broken screen, I requested a replacement of which they refused, they will refund my money however if I want a new tv I have to pay the full price of $438. I feel this is a form of bait and switch, if they have new tv's that I can purchase for full price why can't they exchange the TV they shipped me that was broken?

I love shopping at Amazon! - I purchased new bed for my room. I found it amazing. Its design and look great, I have exactly what I wanted: solid deluxe platform from real wood and easy to assemble. Time has come to say "hasta la vista, baby" to my old bed frame. Thank you, Amazon!

Amazon is a fairly good company. They have a wide range of products. Their prices are good, better in some cases. There are a few problems. There are some vendors that you can not track your package. You should be able to track all your purchases. Also, some pics are not accurate. I bought a watch from Japan. When I go to my purchases the pic does not show the watch I bought. It is of a different watch.

Here's the story: I've been an Amazon buyer since 2011 and a Prime member since 2013. We live in Canada but have a mailbox in Maine. It's a 2:30 drive from home to the mailbox. It was my daughter birthday today and we bought her a Amazon tablet who was supposed to be delivered yesterday thanks to Prime. Before I left I made sure the status of the order was Out for Delivery because I didn't want to waste my time. I got there at 3 pm and waited until 5 pm, the package never showed up. I called them today to voice my frustration and after 30 minutes on hold they offered me a $30 gift card which I told them: if it's the best you can do give the money to charity. Bye Bye Prime membership and I'm switching from Amazon Music to Spotify.

AMZL is a sub-par delivery service in Nov 2017. First time no package delivered but AMZL claims it was. Second time a different package was left in a driveway! Only an astute neighbor wildly waving prevented me from driving over the package! Disappointed enough to start looking and comparing online alternatives.

I've been a Prime customer since they came out with the idea. I've been happy with them for years, but over the past two years, their quality has been dropping precipitously, in particular their customer service. They used to do what was necessary to make things right when they screwed up (nobody is perfect, but a good company doesn't leave its customers high and dry) but now, they "can't do anything" for anything at all, and do not respect their customers time and money. The final straw was this year's Black Friday sales. I saw a blender for a good deal. Clicked it, saw the main page for what looked like a brand new product. Current model, "Amazon's #1 selling model" thousands of good reviews. I click buy it now from the item's main page.

I absolutely love Amazon Prime. For such a small fee, unlimited 1-2 day shipping, great competitive pricing, almost anything you could ever want (down to a bottle of Elmer's glue which saves me the time and hassle of a trip to Wal-Mart), fast easy free returns and exchanges, can cancel or join back at any time effortlessly, and so much more! I have nothing but positive remarks for this company, and it is the one (if not only) company that I allow to keep my credit card on file. Also check-out Amazon Prime Video - 99x better than standard cable at a mere cost of $12 a month.

I didn't get lots of my orders on time, some of them I didn't receive at all. I spoke to a very rude supervisor who couldn't provide me with an answer as to why my products were not delivered on time.

I ordered a curling iron on Nov. 21st and it was supposed to be delivered before 8:00 P.M. on Nov 24--this was Prime 2-day. At the stroke of 8:00 P.M on Nov 24th I received a message that said "We're sorry your package is late, USPS has not given us a new delivery date. If your package does not arrive by Nov 28th, contact us and we will help you." Um, 4 days later? What the heck am I paying for? I left a negative review and they crossed it out and said it was their fault and that they fulfilled the order. Um, when they felt like fulfilling it apparently--I am just supposed to settle for that service. I received the curling iron on Nov 27th. I plugged it in and it doesn't even turn on... Unbelievable. So long Amazon.

Ordered foot massager for DH for our anniversary. As a Prime Member, it was supposed to be delivered on 11/27/17, but it wasn't delivered. Long story short, two of Amazon's customer reps promised me a refund for the massager, but I was also supposed to still receive it, just two days late for our anniversary. This was compensation for this being the FOURTH time in two months an order wasn't delivered on time, and the EIGHTH time since the beginning of 2017 that an order wasn't delivered on time.

I noticed a huge discrepancy in the price of a book and the price for giving the book away in a giveaway. Instead of the $6.98 price which is listed, it would cost $19.61 to give a copy away. When I first emailed them, I got a boilerplate answer that had no relation to what I had asked. A response went unanswered. I used "chat" the next day and worked my way through to "customer assistants" who apparently did not read what I first wrote until I had restated it 5 times. When they finally grasped the problem they could not view the pages I could see. They confirmed that the retail "Amazon price by Amazon" was $6.98 and the giveaway was $19.61 and promised to escalate the correction. Two days later having received no message nor seen a change, I now called. Again, I got the "policy" speech and asked to speak to a supervisor.

I ordered a WiFi Range Extender with a great price from Amazon.com, and they charged my credit card, but after 5 hours later they canceled my order without showing any reason. When I contacted them, they said the seller left the platform. Again, I ordered the same product with a different seller same happens. It was canceled again, and I was charged again, and the reason was same, the seller left the Amazon platform. Is it a joke. When I knocked their customer service, they were not helpful at all and very rude. I am going to file a complaint against them.

On November 24, I found out Amazon was offering their new Kindle (Fire) 10 tablet at $99.99. Immediately I tried to buy it, but received the message that this item would not ship outside USA. It was strange, because I was using a USA address. In the past I had made other purchases to this same address with no problem at all. I kept trying several times. No success. On Friday night, I contacted them on chat. Joice was very kind, and checked my account, verified the USA address, asked me to try again, but I kept receiving the same message.

I recently purchased two Amazon Fire 8 tablets at 129.99 each. They were on sale shortly after for 89.99. I am a rabid Amazon Prime customer and purchase weekly. I had to argue for twenty minutes and go through two supervisors to receive a credit for the purchase. To me, this is POOR customer service. In the future, I will avoid Amazon Prime at all cost. They obviously care little about customer service. It was a very upsetting experience.

I had very bad experience with ordering items from Amazon. I have been loyal customer to Amazon. I happen to order few items during Black Friday, however didn't realise that Amazon selected my old shipping address by default. I called up Amazon and they said they don't have way to change the address. Asked me to contact UPS, UPS said, they cannot change it, only sender can change. I spent few hours discussing with multiple Amazon agents with no solution. They are offering things like refund, but I need the product. They asked me to reorder it but for different price. Not sure I am penalised for Amazon's inability to change the shipping address. It is perplexing to see company like Amazon doesn't process to change shipping address if the product is in Transit.

Worst experience with online purchases I have ever had!! Had two accounts, one for me and one for my wife with separate email addresses. Something corrupted my account - called Amazon Sunday and they said they had fixed it. Monday morning it was corrupted again. Called them again and decided to cancel the account in my name and use the account in my wife's name.

I have been a Prime member for many years and never had a problem with delivery (USPS). Since Amazon switched to their own delivery carrier, Amazon Logistics, I have had delayed shipment, missing shipments and mis-delivered shipments. I have requested to have my shipping preferences de-prioritized, so that AMZ will be the last carrier and USPS my 1st choice carrier. I have attempted to do this now for over a week. Some customer service reps are very helpful, but tell me that my request has not yet been approved by the shipping department, others tell me that de-prioritization is impossible. I am ready to cancel my Prime membership.

I got a great Cyber Monday deal only to find out that Amazon dropped the ball and due to their "technical difficulties" they oversold the product and then would not honor the price saying it's only available for full price thru a different seller. THIS IS HORRIBLE BUSINESS!! I will be filing complaint as well!

So I had a item saved in my "save for later" area of the shopping cart page. (Mind you I only had like 22.00 on the specific card I chose to use) I go to purchase it and a page pops up telling me that I can save the shipping cost if I join Amazon Prime. I notice a button that says "Let's Get Started" so I click on it and then maybe 30 seconds later I receive a notification that my card was charged 10.99!!! So, I immediately went looking to see how I could cancel Amazon Prime and get my money back.

Amazon has truly done what they say they do, and that is make your experience the best possible. Amazon has taken care of me through a bad and interesting dispute with a 3rd party seller. I was nervous but they came through and made it right even though the seller didn’t want to. Thank you Amazon and your customer service, and A-Z claim departments. As of now I do not want to buy anything from anywhere else because I know you will stand behind your word and that kind of feeling is priceless. Thank you again.

Worst Customer Service. Very Irresponsible. Doesn't care about clients, service or reputation. After one of their vendors sent us an old, dusty, used, non-working equipment that didn't match the pictured advertised equipment. (Sent us a model with all Chinese text, not the Dell power supply in the picture.) 11 DAYS LATER VENDOR STILL HASN'T REPLACED THE EQUIPMENT, REFUNDED OUR MONEY OR PROVIDED A RETURN SLIP TO RETURN ITEM. I purchased a new power supply for my Dell tower. Received it on the 15th of November. The wires inside the equipment and cooling fan were covered in dust from age and use, and the unit had scratches on it (not from transportation damage because shipping package was just fine). Called in to Amazon immediately after receiving package on November 15th to request assistance in getting this fixed. The seller was responsible for getting this issue resolved.

After receiving numerous phishing emails and following the instructions, given by Amazon through one source or another, to forward the emails to the stop-spoofing@amazon.com and/or cs-reply@amazon.com, they expect that I should not concern myself with the security of my Prime Amazon account. Once I finally chatted with a CSR, their resolution is to place those emails in a Junk folder or call my internet provider about the problem.

I am a prime member and have ordered product from Amazon on three different occasions in which the stated delivery time at the time of order changed after I made the order. I purposely chose specific delivery methods (1 day or 2 day etc ship) to arrive before an "event". After 24+ hours I noticed that the expected delivery was changed to a date after the "event" I needed the items for. I guess for time sensitive items I need to shop at a real store and Amazon's delivery dates are unreliable.

I mistakenly joined Amazon Prime for $104.00 including tax. I have on several occasions received items later than the free 2 day shipping. I cancelled the membership but didn't know there was an auto renewal that I had to turn off EVEN THOUGH I CANCELLED THE MEMBERSHIP! Therefore MY money left MY bank account which caused much distress because I lost my job so that financial hit really had an impact! They apologized. Big deal. Once the account is cancelled it should not auto renew!!! Also the Prime items cost more so the shipping isn't free folks; it's built into their increased price. Can get many items cheaper elsewhere. Rip-off!

Amazon Prime Video showcases 9 videos of the sex offender Louis Ck. All other major media outlets have removed this scumbag's work. Amazon continues to support him. The only conclusion is amazon supports this deviate. Cancelling my prime membership when I conclude this review. They cannot use my membership fee to support a deviate.

Very upset with Amazon Prime, this is the 2nd time their 2-Day Prime Delivery has failed my Family. On the 1st occurrence, it took 6 Days for the merchandise to arrive. The 2nd occurrence - is over one week now & still no Delivery. I logged into our account and Amazon indicated that the merchandise was lost!!! I was given 2 option, reorder the same merchandise, or ask for a refund. How messed up. THE WHOLE REASON WE USE AMAZON IS BECAUSE THEY ARE SUPPOSED TO PROVIDE A "STRESS-FREE & CONVENIENT SHOPPING EXPERIENCE" for $100 Membership fee. Why am I paying Amazon? They should be fined for taking people's hard earned money and not providing the service we paid for... Amazon is so big, that we, the little people do not matter. They are so big, that "they can get away with it." Very Unhappy Customer.

Amazon customer service has gone so far downhill it is hard to understand. Twice in the past 3 days I have had problems logging into my account. An account I use almost everyday. On all occasions I was connected with a tough to understand customer service agent. Today they would not reopen my account despite answering all but one question; the one question was "when did I open my Amazon Prime account". I said many years ago but the representative wanted the exact date. Who knows that?

Received an advertisement email from Amazon on Black Friday. I clicked on the email and bought the item. A little while later I received an email saying they had cancelled my order due to technical difficulty. I went back in and the price had went up. That is why they cancelled the order. I do have all three emails to prove my statement. I did call Amazon but the guy that I spoke with really didn't care. I told him I would contact Consumer Affairs and he said, "That's fine. We are covered legally"!!

I have been a Amazon Prime customer for over 7+ years and their service has been steadily declining. I order 2 day shipping, they promote Amazon locker, I get a tracking number, what my pet peeve is my items are averaging 80% late most of the time. It's ridiculous. I have called Amazon, spoken to their management teams, and made endless complaints, I get nothing but apologies and they offer to extend my membership another month as a gesture. But if they can't deliver my packages on time, then what is the point of extending my Prime membership by a month? What value is that to me?

This is a waste of money. Amazon claims Prime indicated products be received in two days. Numerous times my shipment has been delayed w/out an indication of when delivery will be. (Delivery by 8 pm today, then, "We're sorry, you should get it in next few days, if you don't get it in another 5 days, contact us"), you wait all day for a delivery because they will just set it on your doorstep w/out even ringing doorbell, and then they don't show up. So do you wait around for next five days? Wrong sizes have been delivered. Philips Hue bulbs shattered, acrylic knife holder cracked, liquid products leaking, etc. Products are not packed appropriately. This is supposed to be a benefit and offer convenience. Hassling with returns repeatedly and not knowing when you will receive shipments should not be happening. Might as well go without Prime. I ordered something from Walmart. Arrived on time, and it was packed thoroughly.

Long time Amazon fan, long time Prime member. Purchased a watch @ $110 a week ago, today it's @ $75. Typically, if a price drops or goes on sale, I probably don't know about it, or I don't care when price fluctuates a few dollars. But, $35 worth asking for refund of difference even after reading about Amazon no longer doing so. Not surprisingly, chat was unsuccessful and was told to return the item and repurchase. Now, that would be same at brick store but also not really that convenient. Amazon is in large part about convenience (for me at least). So... returning and repurchasing *not* convenient. Furthermore, there are many reported instances of people being banned (?) from Amazon for returning too many orders. So, this is bad all around, right? Less convenient option for effective refund AND risk being banned from future purchases??? Crazy. It's almost like they don't want me to have my $35. ;)

I ordered a Dell laptop from Amazon on November 14, 2017. When the laptop was delivered, it was not the laptop I ordered so I returned it for a refund. Amazon did issue a refund but rather than issue it in the form of a credit to my Amazon credit card, which I used to order the laptop, they issued the refund in the form of a gift card without informing me they'd done so. The email I received simply said a refund had been generated and was available in my account. I didn't realize what had happened until I placed another order and belatedly noticed that a gift card had been debited. My thought was, "what gift card?" so I investigated. Only then did I see what had happened. I then contacted Amazon customer service to ask that the balance of the gift card be applied to my outstanding credit card balance.

I bought a Television for 1799.00 and 9 days after I got it the price was lowered to 1499.00. So I contacted Customer Service about refunding me the 300.00 dollar difference, they stated they could not do anything. They have no way of doing a refund because they were a online company. I asked for a supervisor and got the same response. I stated if I went to Sears, Penney's or any brick and mortar stores they do this within 30 days and they didn't care. I feeling I got was they did not care about me either. They said I could return it then rebuy it knowing I no longer had the box or documentation because the delivery people took it.

I ordered a gift for my girlfriend on Amazon. It said it would ship in 3 to 5 days. In 5 days I checked, the status of the gift was 'dispatching soon'. I called Amazon, they said that because they didn't have the item in stock, they would have to get it from another warehouse and then it would start shipping. I repeat, this was the day the device was supposed to arrive! Needless to say I was very angry and disappointed, but they said they would take care of it. 3 Days later the device still hadn't been shipped! This was a gift that was supposed to arrive at a specific date for my girlfriend's birthday! I called them again, they apologized again, said that they would look into it, and start shipping as soon as possible. I couldn't believe it, they'd completely forgotten. This is HORRIBLE customer service.

Amazon has been sinking slowly on delivering goods when promised. I pay $99 a year from Prime, and I'm beginning to wonder why. So angry, they constantly postpone shipping dates and if they notify you it is the day you are expecting the item. Big deal, they will cancel the item, but it has shipped so you don't need to pay for it. Well I need it that day so I have to go purchase, and now I have duplicates.

It appears that Amazon holds orders to "entice" customers to buy Prime. Interestingly enough, the actual shipping time is the same - two days - when you don't pay for expedited service/Prime. It appears that Amazon sits on your order to within 2 days of the 10 days they estimated for arrival of the order, before shipping the order. Being in distribution for over 25-years, I am sure there is no sound reason for Amazon to not ship immediately (in fact, it likely costs Amazon more to hold the order) other than Amazon trying to coerce you into buying Prime. Appears Amazon ships with the same service regardless of the order is Prime or not (otherwise, how else do they get the order to you still on time when it hasn't been shipped before two days when the order is due to arrive). The only thing this has done for me is to not only not buy Prime, BUT NOW UTILIZE AMAZON AS A LAST RESORT TO PURCHASE THINGS.

I was shopping for an LED Whip flag for my ATV for $50 on Amazon, but was skeptical of its quality and the manufacturer's 30-day return policy. Then Amazon offers a full money-back guarantee with Asurion, LLC for $8.99. I now feel secure that I’m covered in case this thing breaks, since I won’t get to use it for at least 30 days after receipt (ATV-riding area is over 2 hours away). Well, it snapped in half on day 2 of riding. I get back home and try to file a warranty claim only to have Asurion’s software run me in circles. They say there is trouble with the claim and it must be resolved via chat window, which is never available, any time of day or night. No contact numbers, no google info about Asurion, they simply don’t seem to exist except on Amazon's pages.

Sadly, I will add to the other highly unsatisfactory reviews. I, too, am a long time customer with a Prime membership and have always spoken highly of Amazon to friends, family, colleagues, etc. until recently. Seattle is my hometown and I was proud of Amazon’s great success there. Have had so many recent poor experiences that it’s hard to know where to start here. So many recent orders being delivered to neighbors, many items never received, delays on a regular basis, etc. When you call you always get folks in other countries where English is not their first language, and they often do not understand details of what you are trying to convey to them, but they are quick to pretend like they do. Half the time they do not do what they tell you they will do, such as refunds, etc. which means another phone call must be made and you hold and hold and hold and start from scratch explaining to yet another person in another country etc. Frustrating.

It is very difficult to explain how threatening and frightening this experience with this Amazon supplier has been. I was trying to return product purchased and it became obvious that the products were bogus, fraudulent, and that this supplier discountskincare was not located in USA and not legitimate supplier, they could not even write in correct English language. After more than 30 chats, emails and phone conversations with amazon reps, managers and supervisors it was revealed to me after questioning that amazon is completely negligent in vetting or security checks of any suppliers. They do nothing, and the criminal elements they have allowed to just with a click on the computer and fee has allowed the American public and all purchasers to be exposed to criminals, fraudulent, bogus products and worse, criminals who are not even existent.

Someone hacked our Amazon account and I phoned to sort it out. I spoke to three different people and was on the phone for one hour and ten minutes, most of that time on hold. I can only surmise that the resourcing for customer service is woefully inadequate and or there are so many problems with Amazon it is swamped by complaints/problems.

Purchase a brand-new Garmin GPS from Amazon fulfilled from one of Amazon's 3rd party sellers, Adoreware. Unit arrived shipped to be in a USPS Priority Mail Flat Rate Envelope very beat up. The product box was way too large to be shipped in the envelope. GPS would not charge or power up, DOA. Received return authorization and promptly returned and heard nothing. I tracked the package and it had been delivered 2 days after ship date. Seller claims they never received it. Amazon's position is because I did not spend the extra money to get a signature receipt on the return I could not prove I returned it so they would not issue a refund and they closed my case. So much for their touted A-Z Return Policy. Lesson learned is stay away from Amazon.

After deciding last year to finally join Amazon Prime for the low low fee of $99.00 a year, it's turning out to be one big disappointment. The latest fiasco is their promised 2-day delivery. As my wife and I buy quite a bit on Amazon, we've noticed packages are taking 3-4 days to reach us. Not the 2-day prime delivery promised. Today I called, went on their chat line, and e-mailed them about where my package was. This was one of the few times I actually needed the items I order 2 days ago. I was told I would receive a $5.00 gift on my account to be used on futures since it didn't arrive today. The $5.00 gift card never arrived in my account. On their chat line I was told no delivery service delivers on Sunday for Amazon.

I joined Amazon Prime for my free month and placed an order which included a carpet cleaner machine. The order was split in 2 packages. I was home the whole day. The 1st package arrived at my door no problem. The 2nd package I didn't see all day. Now I'm disabled so I have people that help me and that evening we were going out so we head out the door no package. Fortunately my helper decides to go to mailbox and get mail before we back out and find my 2nd package out in the driveway directly behind my car and since you could not see the package from inside the car if she had not checked mail first we would have backed over it.

Amazon has great prices and service is excellent. It's safer and more efficient to shop here than being hustled by thugs in front of local retailers. Will buy as much as possible online to avoid unpleasant shopping experiences at local retailers.

I had several orders this year from Amazon that never made it to me. This last order was made close to a month ago, I received an email that the order will be delayed, then a week later another email. The postal service could not find my address (I called the post office and it was a complete lie from Amazon) then another email that I refused it which was another lie, then another email that my shipment was not delivered because it may have been lost or damaged! I called Amazon and they would not grant a refund and stated I needed to wait another week in case the shipment arrives. So I waited and called them again, they stated they would not give me a refund and if I had the item to return it! Again, I NEVER received it! They lied to me and told me they would go ahead and return my money to my debit card, they later refused to refund me MY money! They gave me "credit" on their site for a future order.

I've now received my second faulty, used Lenovo Yoga Tablet from Amazon being sold as a New product. I know the first one was used because another Lady's email information, Banking Contacts, Medical Contacts and phone numbers to co-ordinate, kept showing on the Tablet. Amazon exchanged that one without problem. This second unit that Amazon sent me as a replacement me does not work right. It will not type, it will not send messages. It's another broken, used piece of crap. Amazon says tough luck due to the fact that their very narrow "window of return" is a few days old. Amazon is ripping us all off by selling used, or refurbished, IF even that, products at a higher price, labeled as NEW, without any repercussions of any kind. They didn't even wipe out the previous owner's very personal information before selling it again.

My item was showing to be out for delivery Nov. 3, 17. And it never came. On November 4 it said again out for delivery. After picking up my mail and not seeing the package the second day, I contacted Amazon customer service and explained the situation. The representative told me "don't worry, your item is scheduled for delivery today, USPS makes up to 3 attempts to deliver your item, just wait until the end of the day". He didn't even care to hear me when I told him that my mail had already came for the day, and that USPS website tells me it is expected for delivery November 16!

Let me start by saying that I have been an Amazon customer for years, and the service has been excellent. I can't think of another company that has provided quality so consistently. Perhaps that is why I'm currently so upset. The other night I tried to download a book using Kindle Unlimited. Wasn't going to happen. They had changed the way the purchase page was set up. Before you clicked on the book, and it gave you the option of downloading for free as one of your ten books to borrow or to purchase. Now you only get the purchase option. To borrow the book you need to click the box on the first page by the book thumbnail. However, when I tried this I got a picture of a dog and the message can't find the page.

Amazon's carriers on my last few orders, have delivered to the wrong apt. I have to call Amazon all the time to solve this? Do they want me to cancel my Prime membership? I am very upset, get better carriers Amazon, or you will lose me and more customers.

This is not the first time to have this problem with Amazon. When you choose free shipping rather than pay the extra charge for two day shipping or Amazon Prime, your order sits in the warehouse for a week or two before shipping. I placed an order on Nov. 7. I was told it would arrive Nov. 13-17. Okay, that was fine. Now when I check I see it hasn't not shipped but will arrive on Nov. 17. This tells me that they hold the shipments to get people to pay for two day shipping when it is not necessary. I will not order from them again.

I have been a customer of Amazon for 14 years and been very happy until now. I looked at my account and 14 years of reviews were just gone, no warning, no explanation. So I wrote to them and got a rude email back. "We have determined that you have violated our Customer Review Creation Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com. We made this decision after carefully considering your reviewing account. This decision is final. We cannot share any further information about our decision, and we may not reply to further emails about this issue."

I ordered one of the smartphone from this worst website through debit card and cancelled it even before the delivery but didn't get any refund till date. Only got a message from this crap website saying that refund has been issued. And also called to their customer care center they also told the same thing. So never ever trust this Amazon.

I ordered an item on a Wednesday and my purchase was due to arrive by COB Friday. I received my package on Saturday about midday. When I called customer service to complain about the unreliable service I received, they said all they could do is extend my Prime membership for an additional month at no charge. I pay annually so this did nothing for me, and paying for a Prime membership for the benefit of two-day shipping without the assurance that my package will arrive in two days is nonsense. I live in an urban area, in many cities they also offer same-day delivery, yet the package can't arrive in two days like they guarantee as a Prime member?

I contracted with AMAZON to clean my house. The people they sent stole over 700.00 worth of money and things. When I contacted Amazon for information to file a police report they refused to give me any information and tried to buy me off with 400.00 in credits. I did further search and found out I was not the first to be stolen from by this cleaning service. DO NOT USE AMAZON HOME SERVICES. They are more concerned with covering themselves than helping you.

The box came damaged, the corners were ripped like somebody was dragging the box. I think that packaging job was pretty good but handling and delivery (by UPS) was awful. The table corners were chipped and some assembly items were broken. I wanted to contact the seller to see what can be done. Right after paying for the item, I received an email from HOMCOM store that if there is anything wrong with the package first to contact them first before returning or leaving a comment.

Buyer beware. If you don't buy straight from them, they do not care about your trouble with their sellers. Purchased $500 in phones to find out they are frauds. Amazon doesn't care. Took it to Twitter, they still cannot help. Really disappointed in this billion dollar company who won't help customers with fraudulent sellers.

I don't even know where to start with this review. My most recent experience has been a catastrophe from start to finish: Price jumped $9 from the time I found the item to the time they were ordered, which was about 24 hours. Item arrived and sizing was completely off. This was a gift, yet I was told exchanges are not allowed unless the item is defective and you're exchanging for the EXACT same size, color, etc. So they would send a return label then send a gift card once the item was received. Item shipped back quickly and the card was sent to my email... For the cheaper price of the item, NOT the price that was paid for it.

The picture frame was supposed to arrive Nov 3rd, then they told me it was going to be late November 9th. It never arrived. I finally called their customer service and got somebody who barely spoke English. She basically said that it was my problem - not Amazon's problem - and go take it up with the 'seller'. I paid the money to Amazon - they are happy to take your money, but they run away when things go bad. I have spent thousands of dollars with them but they will never get another penny from me.

I ordered several items from Amazon and to find out I was also blocked from never being able to order from them unless I too was to send all my information, which I will not do. By Amazon locking my account I was unable to check the status of my order or contact customer service. So I never received a couple of my items and another item was damaged. And before being blocked I was told my item would be replaced and of course it wasn't replaced. They also promise 2-day shipping to then find out it's on back order for several weeks. Amazon got away with a few hundred dollars off my credit card. They are a huge scam and WILL rip you off so be careful if you order from Amazon!!!

I have been receiving the worst shipping service I have ever experienced. For years I have loved Amazon for their great service and features. When UPS was my delivery service, I could count on accurate tracking and delivery. Amazon is now using ONTRAC for delivery to my address and almost 100% of the shipments are late or never arrive at all. Even after refunds from Amazon on products which never arrived, They refuse to change my shipping carrier. I am appalled that a quality company like Amazon could be so unresponsive to customer complaints. The Internet is filled with ONTRAC stories like mine, yet Amazon refuses to make any changes.

I ordered a motherboard 15 October while it was still in stock. It's 10 November now and it still hasn't shipped. The item was in stock when I ordered it and 3 weeks after I ordered it, but it still wasn't in stock. I was told countless times that my order would ship and get to me within the 30 October time frame. When the delivery date passed, I was still told that it would be expedited to reach to me as soon as possible. When the motherboard finally sold out, I was told that it would be restocked the next business day and that the shipment would be expedited to reach to me quickly.

Nice to see there are others whose lives have been negatively affected by Amazon's lack of customer service. How is it not fraud to be charged $99 a year for Prime two day delivery when you never receive anything within two days? I've spent 10s of thousands of hard earned money on Amazon for a decade yet the last two years have cost me thousands of dollars and undue duress trying to locate and resolve Amazon's failure to not only deliver the numerous items I order every week on time but for them to comprehend the amount of time and loss of income I've had to spent trying to resolve these issues. How has there not been a class action lawsuit? Amazon is now costing me more money than I've paid them for items I receive late or not at all. Looks like it's time to get local media Consumer Affairs reporters on this issue.

We purchased a cell phone from Amazon Canada in March 2017. It arrive in April 2017. Over a number of weeks and after contacting the network provider several times, LG who is the manufacturer both in Canada and the US, we determined that the phone was never certified for use in Canada. It was certified for Hong Kong. The cell phone carrier in Canada could not see the phone using its IMEI number. It was LG US who advised us that the phone was certified for use in Hong Kong. To get to this point, took weeks. Amazon Canada passed us to Amazon US after complaining to the BBB.

I have been fully refunded and am totally satisfied.

I live like 10 miles from our local Amazon distribution center. My One-day Prime delivery did not show up for three days, even though the package was listed as delivered and handed to an individual on the expected delivery date. My wife works from home and nobody knocked on the door all day long. Upon calling them, I was told that because the package was listed as delivered it was, therefore, lost there was nothing they could do. All they could offer was a month extension on my Prime membership and a $5 Amazon credit.

Love this service, though sometimes it's hard to tell what music is on a certain channel. Love the streaming where I can listen to all the music from an artist straight thru or listen and then pick up where I left off.

I purchased a watch. After 1.5 months, the watch's band started to be broken. Second month that after purchasing, I contacted Amazon and said them, "Look, it just did 2 months and I do not want it because this watch obviously has bad material." They moved me to seller side. Seller didn't help me because it has been more than 30 days. Amazon customer service didn't help me with same reason. A-Z guarantee didn't help me with same reason. In addition, they told me that contact to manufacturer. I did it, but Swatch customer service told me that Amazon is not authorized seller. That's why the watch does not have any warranty on it. But I was not informed about that. I talked and chat with them maybe roughly 20 times. No help.

I am a Subscribe and Save member of Amazon, love the discounts, and the convenience of delivery but because of the thefts of packages I usually request my packages delivered when we are home and on the site they give us this option which I thought was perfect. But the shipments started being shipped a week earlier, and not on the days we asked, at first they honor it and then this last shipment I changed the date to a date we were home and it said that date all the way until it shipped and then it was changed back to the day before... I emailed them and told them my shipping date was changed and that I was not going to home and if they could not change it please have it delivered after 5pm.

Amazon touts itself for fast delivery. I expect items they list as "in stock", to be sent in a reasonable amount of time. Certainly within 48 hours; not still "preparing five days later.” Another issue I have addressed, more than once, delaying a shipment to include with the monthly order. Waiting two weeks to send an item with the monthly order is unacceptable without contacting the buyer. Even after discussing this with Amazon, they will do this. I've stop ordering within two weeks of a monthly shipment to avoid delays. I don't ask for two day delivery, a week would be fine, but a week to mail makes delivery 1+ weeks.

Purchased a refurbished computer and warranty. Computer failed, contacted warranty and it was returned for repairs. Upon receiving computer after repairs it wasn't fixed. Now Warranty company "Square Trade" and "Amazon" are denying any repair or refund on Computer system. Neither will contact me back about the next step. Denials from both. They won't allow me to even complain to anyone at either company.

wITH ALL THE UPS AND DOWNS, AMAZON DOES ITS JOB WELL

Last Wednesday, I ordered two books with Prime shipping. It said I would get them on Friday. On Thursday, it said they would ship Friday and I would receive them on Monday. On Friday, it said they wouldn’t arrive until Wednesday, which is tomorrow. So I ordered with Prime two day shipping but it will have taken 7 days in actuality.

Prime service is no longer prime. Within the last year, the service is basically a scam. Most deliveries that are supposed to be 2 day delivery are delivered late or are delayed with an approximate delivery date even though the website states "out for delivery." Amazon customer service has no explanation when called and often hangs up because they don't have an answer. They are passing the deliveries off to Amazon drivers who have no motivation to get packages delivered on time because they can take the package back to the terminal to deliver later. The driver that arrived at my home in her personal car to deliver a package this evening at 9:15 pm stated this was her first day, and she was told she had to 11 pm to deliver even though the website showed delivery no later than 8 pm.

In the last 7 days I have placed two orders from Amazon.com. The first was for a double gun case for a hunting trip to Alaska. The delivery day came and went. I tracked it on Amazon and all it said was, "We're sorry, you will get your delivery today." After two days, I called in, they cancelled my order and re-ordered. I received it five days from when it was originally supposed to be here.

Although I am writing about the cancellation of my seller account, I must say also that delivery is abysmal. The carriers leave packages outside the bldg where anyone can steal them. This has been done when I am home, they do not ring the buzzers so we have the option of receiving them at the front door. I had a seller account. Amazon closed it with no warning because of "inactivity." A phone rep who spoke poor English said they'd have warned me, but they did not. The option of opening a new seller account wasn't available because I'd have had to use my same email address.

Very bad service from Amazon. Not expected at all. Failed to provide me with my order and instead of reshipping me my order they are telling to take refund. First wait for 10 days for order to come and then all this stuff. Very bad.

I have spent the last ten years on-line buying a lot of things. I am comparing my purchases to the purchases made to eBay.com and other various on-line sites. I have to say, I am very disappointed with Amazon.com. The prices are always higher, the customer service is completely lacking, the communication with different sellers is virtually non-existent. I have had problems with purchases on many sites, but eBay is the only site that guarantees their purchases, provides legitimate feedback, and I feel safe knowing I can get my money back in a QUICK manner if my purchase does not meet my expectations. I don't feel that way with Amazon. I have had many problems with purchases on there, and the prices are so high compared to eBay.com. I'm done with Amazon unless they can prove me otherwise. Thanks.

So I accidental bought something twice and in order to get the money back for the second item I called Amazon’s customer support. I instantly got connected with Shawnee one of their tech call support staff from the KN location and she was so amazing and helped me with everything. She was such a doll and made sure everything was 100% set when I got off the phone with her. I have never received such great customer service! Amazon needs more people like her! Thanks again Shawnee!!

I thought that I would try Prime for 30 days when I had to order a book. I received my book and didn't use the service at all in which I forgot to cancel my subscription and was auto bill as I agreed to in their terms. I found under my membership I was able to cancel my subscription and was offered a full membership refund without having to contact customer service and going to the process of begging for a refund. One day Amazon Prime may have my business back when it may be more beneficial to have. Thanks for the refund.

Received 2 $25 gift cards. Activated both card & amount showed on my account. I discarded the 2 cards. I also received a $15.44 settlement from Amazon. When I tried to make a purchase a week later, my $65.44 balance was at $0. Account showed the items were on a “Balance Hold”. My 1st call which lasted 30 minutes 1 gift card & settlement $ were applied to my account. My 2nd call was 1 hr 4 minutes with no results. My 3rd call was 30 minutes, I ended up requesting a supervisor which she had a bad attitude but requested I send them a screenshot of my account, thank goodness because after I sent it, Amazon “fixed” the missing gift card by deleting if out of my account entirely.

I have been an Amazon Prime members for many years and I have never had a single problem with them or the other companies that sell things on their site. I order everything I possibly can online and I love the fact that I can read actual customer reviews before buying items. My Amazon Prime membership has paid for itself time and time again. Can't say enough good things about Amazon.

I live in a rural community and we receive our mail at a cluster of small neighborhood letter size mailboxes. It is almost 8 miles to the post office. UPS comes past my house at least once a day; sometimes twice except for Sundays. Last year Amazon Prime shipments started being handed off from UPS to the USPS. This means instead of receiving my package in 2 days it takes 3 to 4 days. One shipment got lost in the handoff between the two carriers. Amazon replaced the lost shipment, but it delayed delivery by a week and a half. I get an e-mail from Amazon saying that an attempted delivery failed. There is a link to USPS for rescheduling (bad idea because it will fail again because the package will not fit into the box) or I can drive to the post office and pick up the shipment in person which wastes my time and gas.

Item came late and damaged. I was expecting the dresser on October 23. They call me two days before to confirm that I would be home to receive the dresser from 8 am to 12 pm, so I took the morning off work, hired a handyman and waited, pass 12 pm I called and called and called the shipping company that arrange the appointment with me and they told me, "Oh we are coming tomorrow because we didn’t have enough time to do your delivery"!! I start crying as I was so upset.

I spent hours finding gifts to send to someone, then the website kept saying there was an error when I tried to purchase them. I am a Prime member and spend several hundred dollars each year on this website. I called customer service and was told "sorry, we don't know why it won't work." Really? What incredibly bad customer service. I'll buy my gifts elsewhere.

I had furniture delivered that was damaged. I contacted Amazon and the option was to reorder and pay while waiting for a credit to be posted only after someone showed up to pick up the old furniture. The customer service area at Amazon used to be very helpful and during this experience they really could not have cared any less. So my option - pay another $300 and get charged immediately and wait for replacement items for another week. Also they told me that UPS would show up. When they showed up to pick up the item that will allow me to get credit. Most of us have a job so how will someone be there to allow the return to occur. Also, they told me to repackage. Anyone ever tried to repackage furniture? Finally, when I posted a review about this product and experience, you got it. Amazon screened the review and would not allow it post. That should tell us all something about the reviews posted on Amazon.

Amazon took the money off my credit card and blocked my account and all access I had to a paid for online service at Audible.com. They want me to fax proof of address documents that they would be able to scrutinize more personal information. PCH reminded me how personal information is being hijacked and sold. (A credit card inquiry once demanded that I verify where my late brother's wife's sister lived in 1980's.) It appears that Amazon is getting into the big business of hijacking consumer's information. Let them keep the money they stole; I will transfer money off that debit card and onto another that will not be used for online purchases. Beware of Amazon.

I tried to buy CO Q 10 from Amazon. A questionnaire of my information and credit card came on the Amazon site and sold me that goods. But I found it out that purchase was from a crook, since he charged me shipping for over $25. I tried to cancel the order and froze my credit account. To my belief this guy is, seller inside and outside of Amazon. He with some program or somehow direct the customer toward his own business Amazon seller but No One in Amazon give you a good answer for these activities.

Amazon is a worst company, ordered three books last week. I ONLY received one. That too a wrong book. Amazon website showed all the three books were delivered and was signed by me. Seriously??? Called Amazon the next day, spoke with one of the rep, he PROMISED me that I would get the full refund and as a compensation he is going to send me all the three books for free. I said fine, but the next I got a call from Amazon saying they cannot send me the books, will refund the money. I said fine again, but I'm not using Amazon again ever.

2 day shipping rarely happens. Items are always on back order from a 3rd party. I can't remember the last time I actually received an item in 2 days. Most items don't arrive for a week. I think it is a scam and Amazon is avoiding sending merchandise in 2 days by using the 3rd party seller and backorder excuse. Amazon used to be a great company with quality merchandise, good prices and I actually received items in 2 days. I hesitate to order from Amazon now because the delivery times are actually unreasonable for an Amazon Prime Customer. This is just one example. I am sure other people are having similar experiences.

They send other folk's orders to you. Then say, "Just toss them." Then a month later say I did not send them back so will be charged. When in the beginning I never order them... AND NEVER GOT MY REAL ORDER. Finally did. I also sent to another address. I plus two other adults watching me on computer. The default sent to me instead. Then they corrected and sent to original address I sent to. THEN a month later they asked when I am returning the wrong order. After they originally said not to worry about it. And when I call in I cant understand the persons speaking for the most part. YIKES!

I will make this simple. I made a purchase on Amazon and demanded a signature on delivery which I was informed that a signature is required. It was a comfort that a signature is required, needless to say when I arrived home I noticed packages at front door. Well, there was no signature although it was required. I had a missing package and informed Amazon.

I have booked Vivo V5s mobile of 16000 rs in Amazon, and it was delivered on October 20th, but empty package. I called Amazon customer service as soon as I opened the package, Amazon said they will respond after 3 days. But they said they investigated and outcome of the investigation is they can't provide refund, and they looks me like a thief even though I have good relationship since 5 years. Thanks for Amazon to make me realize to don't believe in you.

I had purchased prime membership of Amazon.in. I found that items I visited / purchased under prime category are overpriced i.e. more than MRP or the price mentioned on the website of item/brand. Amazon must look into this matter. It ruins reputation of Amazon. I hope I need not have to return remaining orders.

Anytime I have a problem with a product I can't believe how simple, efficient, and lovely it is to call customer service. Even returning items is simple and no worries. I order a lot on Amazon and I just think their customer service is the best of any company I've ever had to deal with. I've been using this company for 10 years and I use it a lot and have no complaints. The customer service reps are always polite, eager to help, and get the job done to the customer's satisfaction. Sorry I never bought stock in this company. Nice going Amazon... Please don't change a thing???❤️

Only ONE Con: songs added to personal playlists become "no longer available" without notice. I'm left having to find the songs, which turn out to now only be available with a subscription ON TOP of my Prime Membership. I think that's a bit much.

I have purchased thousands (literally!) of dollars worth of merchandise from Amazon over the last couple of years. I am just now waking up to the fact that a very large number of these items could have been purchased elsewhere at a significant savings --- even including shipping charges. Or in some cases, from local stores where I could have picked it up rather than paying any shipping charges. The pen refills that I used to buy at Staples for less than $3, Staples no longer carries. I have now found them on Amazon for more than $9. I checked the manufacturer's site, Zebra pens, and they still sell them for less than $3. I ordered a 9 cube open storage unit from Amazon and learned later, due to an error on the part of the re-seller on Amazon, that the unit delivered to me had actually been ordered from Bed, Bath and Beyond and drop shipped to me.

The service that Amazon provided me with the last two orders was very bad; I had to wait two weeks for them to tell me that the orders were lost by carrier and then they asked me to reorder at a different price; I think they only care if their customers are Amazon Prime, the rest of customers, like me, are considered second class; this is how I feel right now. Will not buy from Amazon again.

Amazon logistics is the worst shipping company. Prime shipping is a scam. I order from Amazon roughly once a week, at least. 99.9% of the time, the package is thrown into my yard, left at my side door off of a busy street, or not delivered on time. If my package is delivered by UPS, FedEx, or USPS, it's always placed where asked. I even put in my shipping preferences to place the package on the front porch, but Amazon Logistics has only done that once. Literally, once.

During the past several months, Amazon has failed to deliver about one of every four orders I’ve placed. I get confirmation but no product. Shop local!!! The Everything Store has become the behemoth that’s ruining retail.

On Oct 16 I purchased a micro SD card "sold by Amazon.com" and got a confirmation email saying I would get the item between Nov 1 and Nov 14. On Oct 27 Amazon sent an email saying the order had been cancelled "due to lack of availability". Well, the item is still available but now the price is $60 higher. I went through two rounds of emails with their abysmal customer service (Vijeta and Rashmi, who need to learn better English) and even asked if they could substitute an item that was a more reasonable $26 higher than my purchase price. Instead I got this response: "I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response." So in other words, Amazon jacked up the price of their micro SD card and then cancelled my order in order to make me repurchase it at the higher price. Really???

I received a text that my package had been delivered, which also included a photo. I could tell from the photo that it was not my doorstep. I finally found my package, across the parking lot in another building, in front of Apartment 36 (my apartment is 32). This new delivery service of Amazon's is the absolute WORST idea it has ever had. They really need to find more qualified delivery personnel. Horrible!!!

After dealing with 3 agents on the phone about receiving a computer case damaged, I was only offered a refund because this item was out of stock. They wasted over an hour of my time before they did anything more, and then it was just an additional credit to get a slightly more expensive (not really nicer) case, but did not offer to upgrade the shipping though I told all of them how much I wanted it sooner. In addition, none of them listened to what I clearly told them. The first agent was pleasant but didn't really offer a solution I was happy with, citing policy. I called back and the next agent sounded like he didn't know how to access my order and even apologized my product didn't arrive that day and that it should arrive the next day after I told him it arrived damaged. I then insisted on a supervisor.

You have to pay a small monthly fee but for that you can download as much as you want and listen offline. The only drawback is some of the music I like is hard to find because it is foreign. But other than that Amazon.com is the best I have found.

There is a point in choosing Same Day delivery, One day delivery and having two day delivery. That's the point of the Prime membership. Unfortunately they do not hit that mark. It sucks that I have to leave Amazon, Amazon Prime, Amazon Prime Now and Amazon Alexa after being a customer since 2011 due to carrier issues with Amazon Logistics. After persistent issues with carrier integrity, undelivered packages, packages delivered on public sidewalks and more, I am tired of hearing "we will put in feedback, we will request deprioritization."

Amazon Customer Service resolutions are terrible. I chatted with Amazon rep to authorize a return of a camera so I could buy a better camera. I asked the refund be given in all Amazon Gift card or at least the amount I initially spent on Amazon Gift Card (70% of it). They charged me a restocking fee of $305 and they took it out of the Amazon Gift Card balance. I had already paid my credit card off and no longer use the Amazon Store Card so I guess I will have to wait till they issue a check.

My wife and I ordered a Chromebooks for each of our daughters. Amazon subsequently canceled my wife's order because they said she had ordered more than one with multiple accounts. My wife only has one account and I have one account and we have two daughters. I communicated several times with Amazon about this and they keep saying my wife ordered two Chromebooks using two accounts. I asked to escalate the issue to a manager and Amazon reps refused. I would also like to point out that preventing children from ordering products is discrimination based on age.

I HAD PURCHASED 2 CLOTHES ON AMAZON, ALONG WITH OTHERS. I have returned two items on 25 Oct.2017 after booking the return request. The order no - ** (women's T-shirt) and ** Wexford men's cotton T-shirt. I haven't received any acknowledge for the same.