Amazon.com Reviews

I didn't get lots of my orders on time, some of them I didn't receive at all. I spoke to a very rude supervisor who couldn't provide me with an answer as to why my products were not delivered on time.

I ordered a curling iron on Nov. 21st and it was supposed to be delivered before 8:00 P.M. on Nov 24--this was Prime 2-day. At the stroke of 8:00 P.M on Nov 24th I received a message that said "We're sorry your package is late, USPS has not given us a new delivery date. If your package does not arrive by Nov 28th, contact us and we will help you." Um, 4 days later? What the heck am I paying for? I left a negative review and they crossed it out and said it was their fault and that they fulfilled the order. Um, when they felt like fulfilling it apparently--I am just supposed to settle for that service. I received the curling iron on Nov 27th. I plugged it in and it doesn't even turn on... Unbelievable. So long Amazon.

Ordered foot massager for DH for our anniversary. As a Prime Member, it was supposed to be delivered on 11/27/17, but it wasn't delivered. Long story short, two of Amazon's customer reps promised me a refund for the massager, but I was also supposed to still receive it, just two days late for our anniversary. This was compensation for this being the FOURTH time in two months an order wasn't delivered on time, and the EIGHTH time since the beginning of 2017 that an order wasn't delivered on time.

I noticed a huge discrepancy in the price of a book and the price for giving the book away in a giveaway. Instead of the $6.98 price which is listed, it would cost $19.61 to give a copy away. When I first emailed them, I got a boilerplate answer that had no relation to what I had asked. A response went unanswered. I used "chat" the next day and worked my way through to "customer assistants" who apparently did not read what I first wrote until I had restated it 5 times. When they finally grasped the problem they could not view the pages I could see. They confirmed that the retail "Amazon price by Amazon" was $6.98 and the giveaway was $19.61 and promised to escalate the correction. Two days later having received no message nor seen a change, I now called. Again, I got the "policy" speech and asked to speak to a supervisor.

I ordered a WiFi Range Extender with a great price from Amazon.com, and they charged my credit card, but after 5 hours later they canceled my order without showing any reason. When I contacted them, they said the seller left the platform. Again, I ordered the same product with a different seller same happens. It was canceled again, and I was charged again, and the reason was same, the seller left the Amazon platform. Is it a joke. When I knocked their customer service, they were not helpful at all and very rude. I am going to file a complaint against them.

On November 24, I found out Amazon was offering their new Kindle (Fire) 10 tablet at $99.99. Immediately I tried to buy it, but received the message that this item would not ship outside USA. It was strange, because I was using a USA address. In the past I had made other purchases to this same address with no problem at all. I kept trying several times. No success. On Friday night, I contacted them on chat. Joice was very kind, and checked my account, verified the USA address, asked me to try again, but I kept receiving the same message.

I recently purchased two Amazon Fire 8 tablets at 129.99 each. They were on sale shortly after for 89.99. I am a rabid Amazon Prime customer and purchase weekly. I had to argue for twenty minutes and go through two supervisors to receive a credit for the purchase. To me, this is POOR customer service. In the future, I will avoid Amazon Prime at all cost. They obviously care little about customer service. It was a very upsetting experience.

I had very bad experience with ordering items from Amazon. I have been loyal customer to Amazon. I happen to order few items during Black Friday, however didn't realise that Amazon selected my old shipping address by default. I called up Amazon and they said they don't have way to change the address. Asked me to contact UPS, UPS said, they cannot change it, only sender can change. I spent few hours discussing with multiple Amazon agents with no solution. They are offering things like refund, but I need the product. They asked me to reorder it but for different price. Not sure I am penalised for Amazon's inability to change the shipping address. It is perplexing to see company like Amazon doesn't process to change shipping address if the product is in Transit.

Worst experience with online purchases I have ever had!! Had two accounts, one for me and one for my wife with separate email addresses. Something corrupted my account - called Amazon Sunday and they said they had fixed it. Monday morning it was corrupted again. Called them again and decided to cancel the account in my name and use the account in my wife's name.

I have been a Prime member for many years and never had a problem with delivery (USPS). Since Amazon switched to their own delivery carrier, Amazon Logistics, I have had delayed shipment, missing shipments and mis-delivered shipments. I have requested to have my shipping preferences de-prioritized, so that AMZ will be the last carrier and USPS my 1st choice carrier. I have attempted to do this now for over a week. Some customer service reps are very helpful, but tell me that my request has not yet been approved by the shipping department, others tell me that de-prioritization is impossible. I am ready to cancel my Prime membership.

I got a great Cyber Monday deal only to find out that Amazon dropped the ball and due to their "technical difficulties" they oversold the product and then would not honor the price saying it's only available for full price thru a different seller. THIS IS HORRIBLE BUSINESS!! I will be filing complaint as well!

So I had a item saved in my "save for later" area of the shopping cart page. (Mind you I only had like 22.00 on the specific card I chose to use) I go to purchase it and a page pops up telling me that I can save the shipping cost if I join Amazon Prime. I notice a button that says "Let's Get Started" so I click on it and then maybe 30 seconds later I receive a notification that my card was charged 10.99!!! So, I immediately went looking to see how I could cancel Amazon Prime and get my money back.

Amazon has truly done what they say they do, and that is make your experience the best possible. Amazon has taken care of me through a bad and interesting dispute with a 3rd party seller. I was nervous but they came through and made it right even though the seller didn’t want to. Thank you Amazon and your customer service, and A-Z claim departments. As of now I do not want to buy anything from anywhere else because I know you will stand behind your word and that kind of feeling is priceless. Thank you again.

Worst Customer Service. Very Irresponsible. Doesn't care about clients, service or reputation. After one of their vendors sent us an old, dusty, used, non-working equipment that didn't match the pictured advertised equipment. (Sent us a model with all Chinese text, not the Dell power supply in the picture.) 11 DAYS LATER VENDOR STILL HASN'T REPLACED THE EQUIPMENT, REFUNDED OUR MONEY OR PROVIDED A RETURN SLIP TO RETURN ITEM. I purchased a new power supply for my Dell tower. Received it on the 15th of November. The wires inside the equipment and cooling fan were covered in dust from age and use, and the unit had scratches on it (not from transportation damage because shipping package was just fine). Called in to Amazon immediately after receiving package on November 15th to request assistance in getting this fixed. The seller was responsible for getting this issue resolved.

After receiving numerous phishing emails and following the instructions, given by Amazon through one source or another, to forward the emails to the stop-spoofing@amazon.com and/or cs-reply@amazon.com, they expect that I should not concern myself with the security of my Prime Amazon account. Once I finally chatted with a CSR, their resolution is to place those emails in a Junk folder or call my internet provider about the problem.

I am a prime member and have ordered product from Amazon on three different occasions in which the stated delivery time at the time of order changed after I made the order. I purposely chose specific delivery methods (1 day or 2 day etc ship) to arrive before an "event". After 24+ hours I noticed that the expected delivery was changed to a date after the "event" I needed the items for. I guess for time sensitive items I need to shop at a real store and Amazon's delivery dates are unreliable.

I mistakenly joined Amazon Prime for $104.00 including tax. I have on several occasions received items later than the free 2 day shipping. I cancelled the membership but didn't know there was an auto renewal that I had to turn off EVEN THOUGH I CANCELLED THE MEMBERSHIP! Therefore MY money left MY bank account which caused much distress because I lost my job so that financial hit really had an impact! They apologized. Big deal. Once the account is cancelled it should not auto renew!!! Also the Prime items cost more so the shipping isn't free folks; it's built into their increased price. Can get many items cheaper elsewhere. Rip-off!

Amazon Prime Video showcases 9 videos of the sex offender Louis Ck. All other major media outlets have removed this scumbag's work. Amazon continues to support him. The only conclusion is amazon supports this deviate. Cancelling my prime membership when I conclude this review. They cannot use my membership fee to support a deviate.

Very upset with Amazon Prime, this is the 2nd time their 2-Day Prime Delivery has failed my Family. On the 1st occurrence, it took 6 Days for the merchandise to arrive. The 2nd occurrence - is over one week now & still no Delivery. I logged into our account and Amazon indicated that the merchandise was lost!!! I was given 2 option, reorder the same merchandise, or ask for a refund. How messed up. THE WHOLE REASON WE USE AMAZON IS BECAUSE THEY ARE SUPPOSED TO PROVIDE A "STRESS-FREE & CONVENIENT SHOPPING EXPERIENCE" for $100 Membership fee. Why am I paying Amazon? They should be fined for taking people's hard earned money and not providing the service we paid for... Amazon is so big, that we, the little people do not matter. They are so big, that "they can get away with it." Very Unhappy Customer.

Amazon customer service has gone so far downhill it is hard to understand. Twice in the past 3 days I have had problems logging into my account. An account I use almost everyday. On all occasions I was connected with a tough to understand customer service agent. Today they would not reopen my account despite answering all but one question; the one question was "when did I open my Amazon Prime account". I said many years ago but the representative wanted the exact date. Who knows that?

Received an advertisement email from Amazon on Black Friday. I clicked on the email and bought the item. A little while later I received an email saying they had cancelled my order due to technical difficulty. I went back in and the price had went up. That is why they cancelled the order. I do have all three emails to prove my statement. I did call Amazon but the guy that I spoke with really didn't care. I told him I would contact Consumer Affairs and he said, "That's fine. We are covered legally"!!

I have been a Amazon Prime customer for over 7+ years and their service has been steadily declining. I order 2 day shipping, they promote Amazon locker, I get a tracking number, what my pet peeve is my items are averaging 80% late most of the time. It's ridiculous. I have called Amazon, spoken to their management teams, and made endless complaints, I get nothing but apologies and they offer to extend my membership another month as a gesture. But if they can't deliver my packages on time, then what is the point of extending my Prime membership by a month? What value is that to me?

This is a waste of money. Amazon claims Prime indicated products be received in two days. Numerous times my shipment has been delayed w/out an indication of when delivery will be. (Delivery by 8 pm today, then, "We're sorry, you should get it in next few days, if you don't get it in another 5 days, contact us"), you wait all day for a delivery because they will just set it on your doorstep w/out even ringing doorbell, and then they don't show up. So do you wait around for next five days? Wrong sizes have been delivered. Philips Hue bulbs shattered, acrylic knife holder cracked, liquid products leaking, etc. Products are not packed appropriately. This is supposed to be a benefit and offer convenience. Hassling with returns repeatedly and not knowing when you will receive shipments should not be happening. Might as well go without Prime. I ordered something from Walmart. Arrived on time, and it was packed thoroughly.

Long time Amazon fan, long time Prime member. Purchased a watch @ $110 a week ago, today it's @ $75. Typically, if a price drops or goes on sale, I probably don't know about it, or I don't care when price fluctuates a few dollars. But, $35 worth asking for refund of difference even after reading about Amazon no longer doing so. Not surprisingly, chat was unsuccessful and was told to return the item and repurchase. Now, that would be same at brick store but also not really that convenient. Amazon is in large part about convenience (for me at least). So... returning and repurchasing *not* convenient. Furthermore, there are many reported instances of people being banned (?) from Amazon for returning too many orders. So, this is bad all around, right? Less convenient option for effective refund AND risk being banned from future purchases??? Crazy. It's almost like they don't want me to have my $35. ;)

I ordered a Dell laptop from Amazon on November 14, 2017. When the laptop was delivered, it was not the laptop I ordered so I returned it for a refund. Amazon did issue a refund but rather than issue it in the form of a credit to my Amazon credit card, which I used to order the laptop, they issued the refund in the form of a gift card without informing me they'd done so. The email I received simply said a refund had been generated and was available in my account. I didn't realize what had happened until I placed another order and belatedly noticed that a gift card had been debited. My thought was, "what gift card?" so I investigated. Only then did I see what had happened. I then contacted Amazon customer service to ask that the balance of the gift card be applied to my outstanding credit card balance.

I bought a Television for 1799.00 and 9 days after I got it the price was lowered to 1499.00. So I contacted Customer Service about refunding me the 300.00 dollar difference, they stated they could not do anything. They have no way of doing a refund because they were a online company. I asked for a supervisor and got the same response. I stated if I went to Sears, Penney's or any brick and mortar stores they do this within 30 days and they didn't care. I feeling I got was they did not care about me either. They said I could return it then rebuy it knowing I no longer had the box or documentation because the delivery people took it.

I ordered a gift for my girlfriend on Amazon. It said it would ship in 3 to 5 days. In 5 days I checked, the status of the gift was 'dispatching soon'. I called Amazon, they said that because they didn't have the item in stock, they would have to get it from another warehouse and then it would start shipping. I repeat, this was the day the device was supposed to arrive! Needless to say I was very angry and disappointed, but they said they would take care of it. 3 Days later the device still hadn't been shipped! This was a gift that was supposed to arrive at a specific date for my girlfriend's birthday! I called them again, they apologized again, said that they would look into it, and start shipping as soon as possible. I couldn't believe it, they'd completely forgotten. This is HORRIBLE customer service.

Amazon has been sinking slowly on delivering goods when promised. I pay $99 a year from Prime, and I'm beginning to wonder why. So angry, they constantly postpone shipping dates and if they notify you it is the day you are expecting the item. Big deal, they will cancel the item, but it has shipped so you don't need to pay for it. Well I need it that day so I have to go purchase, and now I have duplicates.

It appears that Amazon holds orders to "entice" customers to buy Prime. Interestingly enough, the actual shipping time is the same - two days - when you don't pay for expedited service/Prime. It appears that Amazon sits on your order to within 2 days of the 10 days they estimated for arrival of the order, before shipping the order. Being in distribution for over 25-years, I am sure there is no sound reason for Amazon to not ship immediately (in fact, it likely costs Amazon more to hold the order) other than Amazon trying to coerce you into buying Prime. Appears Amazon ships with the same service regardless of the order is Prime or not (otherwise, how else do they get the order to you still on time when it hasn't been shipped before two days when the order is due to arrive). The only thing this has done for me is to not only not buy Prime, BUT NOW UTILIZE AMAZON AS A LAST RESORT TO PURCHASE THINGS.

I was shopping for an LED Whip flag for my ATV for $50 on Amazon, but was skeptical of its quality and the manufacturer's 30-day return policy. Then Amazon offers a full money-back guarantee with Asurion, LLC for $8.99. I now feel secure that I’m covered in case this thing breaks, since I won’t get to use it for at least 30 days after receipt (ATV-riding area is over 2 hours away). Well, it snapped in half on day 2 of riding. I get back home and try to file a warranty claim only to have Asurion’s software run me in circles. They say there is trouble with the claim and it must be resolved via chat window, which is never available, any time of day or night. No contact numbers, no google info about Asurion, they simply don’t seem to exist except on Amazon's pages.

Sadly, I will add to the other highly unsatisfactory reviews. I, too, am a long time customer with a Prime membership and have always spoken highly of Amazon to friends, family, colleagues, etc. until recently. Seattle is my hometown and I was proud of Amazon’s great success there. Have had so many recent poor experiences that it’s hard to know where to start here. So many recent orders being delivered to neighbors, many items never received, delays on a regular basis, etc. When you call you always get folks in other countries where English is not their first language, and they often do not understand details of what you are trying to convey to them, but they are quick to pretend like they do. Half the time they do not do what they tell you they will do, such as refunds, etc. which means another phone call must be made and you hold and hold and hold and start from scratch explaining to yet another person in another country etc. Frustrating.

It is very difficult to explain how threatening and frightening this experience with this Amazon supplier has been. I was trying to return product purchased and it became obvious that the products were bogus, fraudulent, and that this supplier discountskincare was not located in USA and not legitimate supplier, they could not even write in correct English language. After more than 30 chats, emails and phone conversations with amazon reps, managers and supervisors it was revealed to me after questioning that amazon is completely negligent in vetting or security checks of any suppliers. They do nothing, and the criminal elements they have allowed to just with a click on the computer and fee has allowed the American public and all purchasers to be exposed to criminals, fraudulent, bogus products and worse, criminals who are not even existent.

Someone hacked our Amazon account and I phoned to sort it out. I spoke to three different people and was on the phone for one hour and ten minutes, most of that time on hold. I can only surmise that the resourcing for customer service is woefully inadequate and or there are so many problems with Amazon it is swamped by complaints/problems.

Purchase a brand-new Garmin GPS from Amazon fulfilled from one of Amazon's 3rd party sellers, Adoreware. Unit arrived shipped to be in a USPS Priority Mail Flat Rate Envelope very beat up. The product box was way too large to be shipped in the envelope. GPS would not charge or power up, DOA. Received return authorization and promptly returned and heard nothing. I tracked the package and it had been delivered 2 days after ship date. Seller claims they never received it. Amazon's position is because I did not spend the extra money to get a signature receipt on the return I could not prove I returned it so they would not issue a refund and they closed my case. So much for their touted A-Z Return Policy. Lesson learned is stay away from Amazon.

After deciding last year to finally join Amazon Prime for the low low fee of $99.00 a year, it's turning out to be one big disappointment. The latest fiasco is their promised 2-day delivery. As my wife and I buy quite a bit on Amazon, we've noticed packages are taking 3-4 days to reach us. Not the 2-day prime delivery promised. Today I called, went on their chat line, and e-mailed them about where my package was. This was one of the few times I actually needed the items I order 2 days ago. I was told I would receive a $5.00 gift on my account to be used on futures since it didn't arrive today. The $5.00 gift card never arrived in my account. On their chat line I was told no delivery service delivers on Sunday for Amazon.

I joined Amazon Prime for my free month and placed an order which included a carpet cleaner machine. The order was split in 2 packages. I was home the whole day. The 1st package arrived at my door no problem. The 2nd package I didn't see all day. Now I'm disabled so I have people that help me and that evening we were going out so we head out the door no package. Fortunately my helper decides to go to mailbox and get mail before we back out and find my 2nd package out in the driveway directly behind my car and since you could not see the package from inside the car if she had not checked mail first we would have backed over it.

Amazon has great prices and service is excellent. It's safer and more efficient to shop here than being hustled by thugs in front of local retailers. Will buy as much as possible online to avoid unpleasant shopping experiences at local retailers.

I had several orders this year from Amazon that never made it to me. This last order was made close to a month ago, I received an email that the order will be delayed, then a week later another email. The postal service could not find my address (I called the post office and it was a complete lie from Amazon) then another email that I refused it which was another lie, then another email that my shipment was not delivered because it may have been lost or damaged! I called Amazon and they would not grant a refund and stated I needed to wait another week in case the shipment arrives. So I waited and called them again, they stated they would not give me a refund and if I had the item to return it! Again, I NEVER received it! They lied to me and told me they would go ahead and return my money to my debit card, they later refused to refund me MY money! They gave me "credit" on their site for a future order.

I've now received my second faulty, used Lenovo Yoga Tablet from Amazon being sold as a New product. I know the first one was used because another Lady's email information, Banking Contacts, Medical Contacts and phone numbers to co-ordinate, kept showing on the Tablet. Amazon exchanged that one without problem. This second unit that Amazon sent me as a replacement me does not work right. It will not type, it will not send messages. It's another broken, used piece of crap. Amazon says tough luck due to the fact that their very narrow "window of return" is a few days old. Amazon is ripping us all off by selling used, or refurbished, IF even that, products at a higher price, labeled as NEW, without any repercussions of any kind. They didn't even wipe out the previous owner's very personal information before selling it again.

My item was showing to be out for delivery Nov. 3, 17. And it never came. On November 4 it said again out for delivery. After picking up my mail and not seeing the package the second day, I contacted Amazon customer service and explained the situation. The representative told me "don't worry, your item is scheduled for delivery today, USPS makes up to 3 attempts to deliver your item, just wait until the end of the day". He didn't even care to hear me when I told him that my mail had already came for the day, and that USPS website tells me it is expected for delivery November 16!

Let me start by saying that I have been an Amazon customer for years, and the service has been excellent. I can't think of another company that has provided quality so consistently. Perhaps that is why I'm currently so upset. The other night I tried to download a book using Kindle Unlimited. Wasn't going to happen. They had changed the way the purchase page was set up. Before you clicked on the book, and it gave you the option of downloading for free as one of your ten books to borrow or to purchase. Now you only get the purchase option. To borrow the book you need to click the box on the first page by the book thumbnail. However, when I tried this I got a picture of a dog and the message can't find the page.

Amazon's carriers on my last few orders, have delivered to the wrong apt. I have to call Amazon all the time to solve this? Do they want me to cancel my Prime membership? I am very upset, get better carriers Amazon, or you will lose me and more customers.

This is not the first time to have this problem with Amazon. When you choose free shipping rather than pay the extra charge for two day shipping or Amazon Prime, your order sits in the warehouse for a week or two before shipping. I placed an order on Nov. 7. I was told it would arrive Nov. 13-17. Okay, that was fine. Now when I check I see it hasn't not shipped but will arrive on Nov. 17. This tells me that they hold the shipments to get people to pay for two day shipping when it is not necessary. I will not order from them again.

I have been a customer of Amazon for 14 years and been very happy until now. I looked at my account and 14 years of reviews were just gone, no warning, no explanation. So I wrote to them and got a rude email back. "We have determined that you have violated our Customer Review Creation Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com. We made this decision after carefully considering your reviewing account. This decision is final. We cannot share any further information about our decision, and we may not reply to further emails about this issue."

I ordered one of the smartphone from this worst website through debit card and cancelled it even before the delivery but didn't get any refund till date. Only got a message from this crap website saying that refund has been issued. And also called to their customer care center they also told the same thing. So never ever trust this Amazon.

I ordered an item on a Wednesday and my purchase was due to arrive by COB Friday. I received my package on Saturday about midday. When I called customer service to complain about the unreliable service I received, they said all they could do is extend my Prime membership for an additional month at no charge. I pay annually so this did nothing for me, and paying for a Prime membership for the benefit of two-day shipping without the assurance that my package will arrive in two days is nonsense. I live in an urban area, in many cities they also offer same-day delivery, yet the package can't arrive in two days like they guarantee as a Prime member?

I contracted with AMAZON to clean my house. The people they sent stole over 700.00 worth of money and things. When I contacted Amazon for information to file a police report they refused to give me any information and tried to buy me off with 400.00 in credits. I did further search and found out I was not the first to be stolen from by this cleaning service. DO NOT USE AMAZON HOME SERVICES. They are more concerned with covering themselves than helping you.

The box came damaged, the corners were ripped like somebody was dragging the box. I think that packaging job was pretty good but handling and delivery (by UPS) was awful. The table corners were chipped and some assembly items were broken. I wanted to contact the seller to see what can be done. Right after paying for the item, I received an email from HOMCOM store that if there is anything wrong with the package first to contact them first before returning or leaving a comment.

Buyer beware. If you don't buy straight from them, they do not care about your trouble with their sellers. Purchased $500 in phones to find out they are frauds. Amazon doesn't care. Took it to Twitter, they still cannot help. Really disappointed in this billion dollar company who won't help customers with fraudulent sellers.

I don't even know where to start with this review. My most recent experience has been a catastrophe from start to finish: Price jumped $9 from the time I found the item to the time they were ordered, which was about 24 hours. Item arrived and sizing was completely off. This was a gift, yet I was told exchanges are not allowed unless the item is defective and you're exchanging for the EXACT same size, color, etc. So they would send a return label then send a gift card once the item was received. Item shipped back quickly and the card was sent to my email... For the cheaper price of the item, NOT the price that was paid for it.

The picture frame was supposed to arrive Nov 3rd, then they told me it was going to be late November 9th. It never arrived. I finally called their customer service and got somebody who barely spoke English. She basically said that it was my problem - not Amazon's problem - and go take it up with the 'seller'. I paid the money to Amazon - they are happy to take your money, but they run away when things go bad. I have spent thousands of dollars with them but they will never get another penny from me.

I ordered several items from Amazon and to find out I was also blocked from never being able to order from them unless I too was to send all my information, which I will not do. By Amazon locking my account I was unable to check the status of my order or contact customer service. So I never received a couple of my items and another item was damaged. And before being blocked I was told my item would be replaced and of course it wasn't replaced. They also promise 2-day shipping to then find out it's on back order for several weeks. Amazon got away with a few hundred dollars off my credit card. They are a huge scam and WILL rip you off so be careful if you order from Amazon!!!

I have been receiving the worst shipping service I have ever experienced. For years I have loved Amazon for their great service and features. When UPS was my delivery service, I could count on accurate tracking and delivery. Amazon is now using ONTRAC for delivery to my address and almost 100% of the shipments are late or never arrive at all. Even after refunds from Amazon on products which never arrived, They refuse to change my shipping carrier. I am appalled that a quality company like Amazon could be so unresponsive to customer complaints. The Internet is filled with ONTRAC stories like mine, yet Amazon refuses to make any changes.

I ordered a motherboard 15 October while it was still in stock. It's 10 November now and it still hasn't shipped. The item was in stock when I ordered it and 3 weeks after I ordered it, but it still wasn't in stock. I was told countless times that my order would ship and get to me within the 30 October time frame. When the delivery date passed, I was still told that it would be expedited to reach to me as soon as possible. When the motherboard finally sold out, I was told that it would be restocked the next business day and that the shipment would be expedited to reach to me quickly.

Nice to see there are others whose lives have been negatively affected by Amazon's lack of customer service. How is it not fraud to be charged $99 a year for Prime two day delivery when you never receive anything within two days? I've spent 10s of thousands of hard earned money on Amazon for a decade yet the last two years have cost me thousands of dollars and undue duress trying to locate and resolve Amazon's failure to not only deliver the numerous items I order every week on time but for them to comprehend the amount of time and loss of income I've had to spent trying to resolve these issues. How has there not been a class action lawsuit? Amazon is now costing me more money than I've paid them for items I receive late or not at all. Looks like it's time to get local media Consumer Affairs reporters on this issue.

We purchased a cell phone from Amazon Canada in March 2017. It arrive in April 2017. Over a number of weeks and after contacting the network provider several times, LG who is the manufacturer both in Canada and the US, we determined that the phone was never certified for use in Canada. It was certified for Hong Kong. The cell phone carrier in Canada could not see the phone using its IMEI number. It was LG US who advised us that the phone was certified for use in Hong Kong. To get to this point, took weeks. Amazon Canada passed us to Amazon US after complaining to the BBB.

I have been fully refunded and am totally satisfied.

I live like 10 miles from our local Amazon distribution center. My One-day Prime delivery did not show up for three days, even though the package was listed as delivered and handed to an individual on the expected delivery date. My wife works from home and nobody knocked on the door all day long. Upon calling them, I was told that because the package was listed as delivered it was, therefore, lost there was nothing they could do. All they could offer was a month extension on my Prime membership and a $5 Amazon credit.

Love this service, though sometimes it's hard to tell what music is on a certain channel. Love the streaming where I can listen to all the music from an artist straight thru or listen and then pick up where I left off.

I purchased a watch. After 1.5 months, the watch's band started to be broken. Second month that after purchasing, I contacted Amazon and said them, "Look, it just did 2 months and I do not want it because this watch obviously has bad material." They moved me to seller side. Seller didn't help me because it has been more than 30 days. Amazon customer service didn't help me with same reason. A-Z guarantee didn't help me with same reason. In addition, they told me that contact to manufacturer. I did it, but Swatch customer service told me that Amazon is not authorized seller. That's why the watch does not have any warranty on it. But I was not informed about that. I talked and chat with them maybe roughly 20 times. No help.

I am a Subscribe and Save member of Amazon, love the discounts, and the convenience of delivery but because of the thefts of packages I usually request my packages delivered when we are home and on the site they give us this option which I thought was perfect. But the shipments started being shipped a week earlier, and not on the days we asked, at first they honor it and then this last shipment I changed the date to a date we were home and it said that date all the way until it shipped and then it was changed back to the day before... I emailed them and told them my shipping date was changed and that I was not going to home and if they could not change it please have it delivered after 5pm.

Amazon touts itself for fast delivery. I expect items they list as "in stock", to be sent in a reasonable amount of time. Certainly within 48 hours; not still "preparing five days later.” Another issue I have addressed, more than once, delaying a shipment to include with the monthly order. Waiting two weeks to send an item with the monthly order is unacceptable without contacting the buyer. Even after discussing this with Amazon, they will do this. I've stop ordering within two weeks of a monthly shipment to avoid delays. I don't ask for two day delivery, a week would be fine, but a week to mail makes delivery 1+ weeks.

Purchased a refurbished computer and warranty. Computer failed, contacted warranty and it was returned for repairs. Upon receiving computer after repairs it wasn't fixed. Now Warranty company "Square Trade" and "Amazon" are denying any repair or refund on Computer system. Neither will contact me back about the next step. Denials from both. They won't allow me to even complain to anyone at either company.

wITH ALL THE UPS AND DOWNS, AMAZON DOES ITS JOB WELL

Last Wednesday, I ordered two books with Prime shipping. It said I would get them on Friday. On Thursday, it said they would ship Friday and I would receive them on Monday. On Friday, it said they wouldn’t arrive until Wednesday, which is tomorrow. So I ordered with Prime two day shipping but it will have taken 7 days in actuality.

Prime service is no longer prime. Within the last year, the service is basically a scam. Most deliveries that are supposed to be 2 day delivery are delivered late or are delayed with an approximate delivery date even though the website states "out for delivery." Amazon customer service has no explanation when called and often hangs up because they don't have an answer. They are passing the deliveries off to Amazon drivers who have no motivation to get packages delivered on time because they can take the package back to the terminal to deliver later. The driver that arrived at my home in her personal car to deliver a package this evening at 9:15 pm stated this was her first day, and she was told she had to 11 pm to deliver even though the website showed delivery no later than 8 pm.

In the last 7 days I have placed two orders from Amazon.com. The first was for a double gun case for a hunting trip to Alaska. The delivery day came and went. I tracked it on Amazon and all it said was, "We're sorry, you will get your delivery today." After two days, I called in, they cancelled my order and re-ordered. I received it five days from when it was originally supposed to be here.

Although I am writing about the cancellation of my seller account, I must say also that delivery is abysmal. The carriers leave packages outside the bldg where anyone can steal them. This has been done when I am home, they do not ring the buzzers so we have the option of receiving them at the front door. I had a seller account. Amazon closed it with no warning because of "inactivity." A phone rep who spoke poor English said they'd have warned me, but they did not. The option of opening a new seller account wasn't available because I'd have had to use my same email address.

Very bad service from Amazon. Not expected at all. Failed to provide me with my order and instead of reshipping me my order they are telling to take refund. First wait for 10 days for order to come and then all this stuff. Very bad.

I have spent the last ten years on-line buying a lot of things. I am comparing my purchases to the purchases made to eBay.com and other various on-line sites. I have to say, I am very disappointed with Amazon.com. The prices are always higher, the customer service is completely lacking, the communication with different sellers is virtually non-existent. I have had problems with purchases on many sites, but eBay is the only site that guarantees their purchases, provides legitimate feedback, and I feel safe knowing I can get my money back in a QUICK manner if my purchase does not meet my expectations. I don't feel that way with Amazon. I have had many problems with purchases on there, and the prices are so high compared to eBay.com. I'm done with Amazon unless they can prove me otherwise. Thanks.

So I accidental bought something twice and in order to get the money back for the second item I called Amazon’s customer support. I instantly got connected with Shawnee one of their tech call support staff from the KN location and she was so amazing and helped me with everything. She was such a doll and made sure everything was 100% set when I got off the phone with her. I have never received such great customer service! Amazon needs more people like her! Thanks again Shawnee!!

I thought that I would try Prime for 30 days when I had to order a book. I received my book and didn't use the service at all in which I forgot to cancel my subscription and was auto bill as I agreed to in their terms. I found under my membership I was able to cancel my subscription and was offered a full membership refund without having to contact customer service and going to the process of begging for a refund. One day Amazon Prime may have my business back when it may be more beneficial to have. Thanks for the refund.

Received 2 $25 gift cards. Activated both card & amount showed on my account. I discarded the 2 cards. I also received a $15.44 settlement from Amazon. When I tried to make a purchase a week later, my $65.44 balance was at $0. Account showed the items were on a “Balance Hold”. My 1st call which lasted 30 minutes 1 gift card & settlement $ were applied to my account. My 2nd call was 1 hr 4 minutes with no results. My 3rd call was 30 minutes, I ended up requesting a supervisor which she had a bad attitude but requested I send them a screenshot of my account, thank goodness because after I sent it, Amazon “fixed” the missing gift card by deleting if out of my account entirely.

I have been an Amazon Prime members for many years and I have never had a single problem with them or the other companies that sell things on their site. I order everything I possibly can online and I love the fact that I can read actual customer reviews before buying items. My Amazon Prime membership has paid for itself time and time again. Can't say enough good things about Amazon.

I live in a rural community and we receive our mail at a cluster of small neighborhood letter size mailboxes. It is almost 8 miles to the post office. UPS comes past my house at least once a day; sometimes twice except for Sundays. Last year Amazon Prime shipments started being handed off from UPS to the USPS. This means instead of receiving my package in 2 days it takes 3 to 4 days. One shipment got lost in the handoff between the two carriers. Amazon replaced the lost shipment, but it delayed delivery by a week and a half. I get an e-mail from Amazon saying that an attempted delivery failed. There is a link to USPS for rescheduling (bad idea because it will fail again because the package will not fit into the box) or I can drive to the post office and pick up the shipment in person which wastes my time and gas.

Item came late and damaged. I was expecting the dresser on October 23. They call me two days before to confirm that I would be home to receive the dresser from 8 am to 12 pm, so I took the morning off work, hired a handyman and waited, pass 12 pm I called and called and called the shipping company that arrange the appointment with me and they told me, "Oh we are coming tomorrow because we didn’t have enough time to do your delivery"!! I start crying as I was so upset.

I spent hours finding gifts to send to someone, then the website kept saying there was an error when I tried to purchase them. I am a Prime member and spend several hundred dollars each year on this website. I called customer service and was told "sorry, we don't know why it won't work." Really? What incredibly bad customer service. I'll buy my gifts elsewhere.

I had furniture delivered that was damaged. I contacted Amazon and the option was to reorder and pay while waiting for a credit to be posted only after someone showed up to pick up the old furniture. The customer service area at Amazon used to be very helpful and during this experience they really could not have cared any less. So my option - pay another $300 and get charged immediately and wait for replacement items for another week. Also they told me that UPS would show up. When they showed up to pick up the item that will allow me to get credit. Most of us have a job so how will someone be there to allow the return to occur. Also, they told me to repackage. Anyone ever tried to repackage furniture? Finally, when I posted a review about this product and experience, you got it. Amazon screened the review and would not allow it post. That should tell us all something about the reviews posted on Amazon.

Amazon took the money off my credit card and blocked my account and all access I had to a paid for online service at Audible.com. They want me to fax proof of address documents that they would be able to scrutinize more personal information. PCH reminded me how personal information is being hijacked and sold. (A credit card inquiry once demanded that I verify where my late brother's wife's sister lived in 1980's.) It appears that Amazon is getting into the big business of hijacking consumer's information. Let them keep the money they stole; I will transfer money off that debit card and onto another that will not be used for online purchases. Beware of Amazon.

I tried to buy CO Q 10 from Amazon. A questionnaire of my information and credit card came on the Amazon site and sold me that goods. But I found it out that purchase was from a crook, since he charged me shipping for over $25. I tried to cancel the order and froze my credit account. To my belief this guy is, seller inside and outside of Amazon. He with some program or somehow direct the customer toward his own business Amazon seller but No One in Amazon give you a good answer for these activities.

Amazon is a worst company, ordered three books last week. I ONLY received one. That too a wrong book. Amazon website showed all the three books were delivered and was signed by me. Seriously??? Called Amazon the next day, spoke with one of the rep, he PROMISED me that I would get the full refund and as a compensation he is going to send me all the three books for free. I said fine, but the next I got a call from Amazon saying they cannot send me the books, will refund the money. I said fine again, but I'm not using Amazon again ever.

2 day shipping rarely happens. Items are always on back order from a 3rd party. I can't remember the last time I actually received an item in 2 days. Most items don't arrive for a week. I think it is a scam and Amazon is avoiding sending merchandise in 2 days by using the 3rd party seller and backorder excuse. Amazon used to be a great company with quality merchandise, good prices and I actually received items in 2 days. I hesitate to order from Amazon now because the delivery times are actually unreasonable for an Amazon Prime Customer. This is just one example. I am sure other people are having similar experiences.

They send other folk's orders to you. Then say, "Just toss them." Then a month later say I did not send them back so will be charged. When in the beginning I never order them... AND NEVER GOT MY REAL ORDER. Finally did. I also sent to another address. I plus two other adults watching me on computer. The default sent to me instead. Then they corrected and sent to original address I sent to. THEN a month later they asked when I am returning the wrong order. After they originally said not to worry about it. And when I call in I cant understand the persons speaking for the most part. YIKES!

I will make this simple. I made a purchase on Amazon and demanded a signature on delivery which I was informed that a signature is required. It was a comfort that a signature is required, needless to say when I arrived home I noticed packages at front door. Well, there was no signature although it was required. I had a missing package and informed Amazon.

I have booked Vivo V5s mobile of 16000 rs in Amazon, and it was delivered on October 20th, but empty package. I called Amazon customer service as soon as I opened the package, Amazon said they will respond after 3 days. But they said they investigated and outcome of the investigation is they can't provide refund, and they looks me like a thief even though I have good relationship since 5 years. Thanks for Amazon to make me realize to don't believe in you.

I had purchased prime membership of Amazon.in. I found that items I visited / purchased under prime category are overpriced i.e. more than MRP or the price mentioned on the website of item/brand. Amazon must look into this matter. It ruins reputation of Amazon. I hope I need not have to return remaining orders.

Anytime I have a problem with a product I can't believe how simple, efficient, and lovely it is to call customer service. Even returning items is simple and no worries. I order a lot on Amazon and I just think their customer service is the best of any company I've ever had to deal with. I've been using this company for 10 years and I use it a lot and have no complaints. The customer service reps are always polite, eager to help, and get the job done to the customer's satisfaction. Sorry I never bought stock in this company. Nice going Amazon... Please don't change a thing???❤️

Only ONE Con: songs added to personal playlists become "no longer available" without notice. I'm left having to find the songs, which turn out to now only be available with a subscription ON TOP of my Prime Membership. I think that's a bit much.

I have purchased thousands (literally!) of dollars worth of merchandise from Amazon over the last couple of years. I am just now waking up to the fact that a very large number of these items could have been purchased elsewhere at a significant savings --- even including shipping charges. Or in some cases, from local stores where I could have picked it up rather than paying any shipping charges. The pen refills that I used to buy at Staples for less than $3, Staples no longer carries. I have now found them on Amazon for more than $9. I checked the manufacturer's site, Zebra pens, and they still sell them for less than $3. I ordered a 9 cube open storage unit from Amazon and learned later, due to an error on the part of the re-seller on Amazon, that the unit delivered to me had actually been ordered from Bed, Bath and Beyond and drop shipped to me.

The service that Amazon provided me with the last two orders was very bad; I had to wait two weeks for them to tell me that the orders were lost by carrier and then they asked me to reorder at a different price; I think they only care if their customers are Amazon Prime, the rest of customers, like me, are considered second class; this is how I feel right now. Will not buy from Amazon again.

Amazon logistics is the worst shipping company. Prime shipping is a scam. I order from Amazon roughly once a week, at least. 99.9% of the time, the package is thrown into my yard, left at my side door off of a busy street, or not delivered on time. If my package is delivered by UPS, FedEx, or USPS, it's always placed where asked. I even put in my shipping preferences to place the package on the front porch, but Amazon Logistics has only done that once. Literally, once.

During the past several months, Amazon has failed to deliver about one of every four orders I’ve placed. I get confirmation but no product. Shop local!!! The Everything Store has become the behemoth that’s ruining retail.

On Oct 16 I purchased a micro SD card "sold by Amazon.com" and got a confirmation email saying I would get the item between Nov 1 and Nov 14. On Oct 27 Amazon sent an email saying the order had been cancelled "due to lack of availability". Well, the item is still available but now the price is $60 higher. I went through two rounds of emails with their abysmal customer service (Vijeta and Rashmi, who need to learn better English) and even asked if they could substitute an item that was a more reasonable $26 higher than my purchase price. Instead I got this response: "I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response." So in other words, Amazon jacked up the price of their micro SD card and then cancelled my order in order to make me repurchase it at the higher price. Really???

I received a text that my package had been delivered, which also included a photo. I could tell from the photo that it was not my doorstep. I finally found my package, across the parking lot in another building, in front of Apartment 36 (my apartment is 32). This new delivery service of Amazon's is the absolute WORST idea it has ever had. They really need to find more qualified delivery personnel. Horrible!!!

After dealing with 3 agents on the phone about receiving a computer case damaged, I was only offered a refund because this item was out of stock. They wasted over an hour of my time before they did anything more, and then it was just an additional credit to get a slightly more expensive (not really nicer) case, but did not offer to upgrade the shipping though I told all of them how much I wanted it sooner. In addition, none of them listened to what I clearly told them. The first agent was pleasant but didn't really offer a solution I was happy with, citing policy. I called back and the next agent sounded like he didn't know how to access my order and even apologized my product didn't arrive that day and that it should arrive the next day after I told him it arrived damaged. I then insisted on a supervisor.

You have to pay a small monthly fee but for that you can download as much as you want and listen offline. The only drawback is some of the music I like is hard to find because it is foreign. But other than that Amazon.com is the best I have found.

There is a point in choosing Same Day delivery, One day delivery and having two day delivery. That's the point of the Prime membership. Unfortunately they do not hit that mark. It sucks that I have to leave Amazon, Amazon Prime, Amazon Prime Now and Amazon Alexa after being a customer since 2011 due to carrier issues with Amazon Logistics. After persistent issues with carrier integrity, undelivered packages, packages delivered on public sidewalks and more, I am tired of hearing "we will put in feedback, we will request deprioritization."

Amazon Customer Service resolutions are terrible. I chatted with Amazon rep to authorize a return of a camera so I could buy a better camera. I asked the refund be given in all Amazon Gift card or at least the amount I initially spent on Amazon Gift Card (70% of it). They charged me a restocking fee of $305 and they took it out of the Amazon Gift Card balance. I had already paid my credit card off and no longer use the Amazon Store Card so I guess I will have to wait till they issue a check.

My wife and I ordered a Chromebooks for each of our daughters. Amazon subsequently canceled my wife's order because they said she had ordered more than one with multiple accounts. My wife only has one account and I have one account and we have two daughters. I communicated several times with Amazon about this and they keep saying my wife ordered two Chromebooks using two accounts. I asked to escalate the issue to a manager and Amazon reps refused. I would also like to point out that preventing children from ordering products is discrimination based on age.

I HAD PURCHASED 2 CLOTHES ON AMAZON, ALONG WITH OTHERS. I have returned two items on 25 Oct.2017 after booking the return request. The order no - ** (women's T-shirt) and ** Wexford men's cotton T-shirt. I haven't received any acknowledge for the same.

In August 2017 Amazon charged me twice for my amazon fresh membership. I contacted them through chat and was refunded the charge and told that September would be free. October 2017 Once again Amazon charged me twice for Amazon Fresh and Amazon Prime. I contacted them via chat and explained I was charged twice. They told me they verified I was only charged once. When I submitted the posted transactions they claimed that one was for card verification. BS.

So a few days ago Amazon deducted over $100 for 1 year of Amazon Prime and 1 month of AmazonFresh without me knowing. Didn’t find this out until I saw I was negative in my account and I looked what caused it so I immediately contacted customer service. Told them what happened and they gave me a full refund with no issues whatsoever. I honestly expected them to apologize and not do anything about it but nope. Got all the money back within 2-3 days. It said it could take 3-5 business days but it only took 2. I was surprised it went very smooth. They deserve 5 stars for customer service.

Recently we learned an Amazon representative was manipulating a very popular ASIN sold by Amazon.com. Re: U-Lock: The model was updated in 2017. The description & the name of the product remained the same. The old model was completely deplete of inventory. The new model was extremely well stocked. The updated 2017 model carried a MAP (mandatory advertised price) that the manufacturer insisted would be enforced. This the distributor would be forbidden to sell to Amazon.com.

Amazon is a joke. They are worse than eBay. They charged me twice for an item. Then assured me that it's authorization charge. Why the hell is it showing up on my bank statement as charge. Then tell me to tell call my bank to let them know that it's authorization charge. My bank can clearly see that this charge and it is not my bank's responsibility to deal with the charge. Then they tell me it's a third party seller that purchased from but why does that matter. I have clearly purchased from Amazon.

I pay for Amazon Prime particularly for the free 2 day shipping and more often than not, my packages are not delivered when the website says it was. Usually I have this problem when I order on Friday for Sunday delivery. I had an okay experience with customer service until the last time. I felt the rep was rude. I was assured this wouldn't happen again and the carrier team would be in touch with me and no one called. I was issued a refund but am completely dissatisfied with their delivery process.

To start, I have made a multitude of purchases through Amazon lately, and have not had any issues until this order. On Oct. 19th I placed an order that totaled 429.60$, which consists of 3 video games, and a limited edition game console bundle. By that night it is reflected in my bank account's available balance, leaving me with only 2.82$ available for spending. I think nothing of it as I've clearly just made the purchase.

I had ordered a one plus 5 phone from Amazon, I had requested to receive it before 10 am as I had to give my old phone in return of the new one, the package did not arrive on time. I took an off from office, called customer care 4 times, they said they will provide me with the courier person's number but they did, then I call them at 8 pm in the evening. They say wait for one more day or CANCEL the order, the execute DEV was so rude and he didn't care at all about me canceling the order, he himself said that, "You cancel it." Waiting for 6 days for a package then it gets delayed, no information from Amazon that it's delayed, and when you call them they are rude. Never ever am I going to order anything from Amazon, will call from Indian sites whom we can trust.

Amazon is perhaps the number one online store. We all shop @ Amazon. Prime member gets better service in many ways including delivery. It has been a great one-stop-shopping site with ideal services. However, I have been experiencing issues on delivery recently. Several days of delay and missing shipments have happened and still happening. Customer service only can say “I am sorry, I will get you refund.” Then, what can I say? Amazon has grown big, yet too big too soon. I now regret paying $99/year...

During the span of time from August 13th to October 21st of this year, I have had 9 Amazon orders misdelivered, and 1 order just flat-out disappearing in transit. Yes, in just over 2 months, Amazon has failed me on 10 orders. For the life of me, I cannot think of any job where that level of performance would ever be acceptable. Most businesses that give service like this, do not stay in business.

I had got my iPhone 8 ordered last Friday, which was to delivered to me on Tuesday. It never came. After 35 calls and constant follow up, they answered saying it's potentially lost. Idiots then claimed, saying it's damaged & returned the product. Till date, no refunds done, no cancellation done saying until they get the product back to seller, they can't. Horrible & pathetic approach - why do we as customer have to suffer on their mismanagement. Never do Amazon again!!!

Where do I start? Maybe with the fact that you should not let random people sign for my packages? Or how about your new invention: Taking pictures at delivery. What are those pictures supposed to do? I am assuming they are proof it got delivered to my house, the correct address right!? So just a quick question: What is the picture suppose to tell me? That the Sun was shining that day? That the delivery person is male or maybe female with very manly hands? That someone lucky (who the hell is Maureen **?? Definitely not me nor my husband) got 2 free packages (these 2 pissed me off the most since they had electronic devices - a surveillance camera to catch your delivery guy, what a coincidence isn't it??)

As a member of Amazon, Amazon Prime, and Amazon Fresh, I get email offers from Amazon (and Amazon companies previously mentioned) routinely. Once I sign on to Amazon sites there are additional opportunities for lower prices and special offers. One such offer, made when I signed on to Amazon Prime was "scary fast; free same-day delivery"... "Discover a million eligible items" I read. Excited, I chose 2 cases of cat food and one package of broth for cats. I placed the order before 10 AM and waited for delivery (checking on my Amazon orders page throughout the day). The status kept at "shipping soon" and the promise remained that I'd get this order by 9 PM. At 8:15 PM an Amazon chat rep advised me that I'd get nothing that day.

I ordered an Xbox 360 recently and the seller did not give me the right tracking information so I could not tell if my package arrived. She also ended up giving me someone else's tracking information, which is absolutely disgraceful. She then proceeded to not give me any personal updates on when my package would arrive as I knew that I had to be home for Canada Post to deliver the package. However, Canada Post always leaves a notice which they did not in this case. I contacted the seller to explain that Canada Post did not ever arrive at my home since there was no delivery notice requiring me to pick it up at their location. She then claimed that I still should’ve picked it up there without understanding that I did not have the Canada Post delivery notice which you NEED to provide the post office with! Horrible!

I bought a Samsung TV from DA TECH through Amazon on the 17 January 2017. It developed a fault last month. All DA TECH would say it was not their problem and I should contact Samsung. Samsung said they would look into it and I have heard nothing since. Amazon said that the 90 day A to Z was now passed. They could do nothing and suggest I request a chargeback from my credit card company. My credit card company told me that because I had purchased through Amazon I lost all my Credit Card Section 75 and chargeback protection. I asked Amazon about this and all I got was no comment even though they must know about it as per this article, which was given to me by Citizens Advice **. So be very careful about buying items from Amazon as you lose you credit protection, and their customer support after 90 days is nonexistent! Very disappointing!

I am really getting tired of ordering Prime product, in stock, and having it arrive 3 or 4 or more days later. Most recently I bought a PC on Tuesday, around 1 PM... Today I find my 2 day delivery means Friday... So, let us do the math. Half of Tuesday, all of Wednesday, all of Thursday, God knows how much of Friday... I figure at least 3 + days which is, oddly, not a second day delivery... Why do they not simply call it 'free shipping' and stop pretending it arrives in 2 days as advertised. Two day delivery would have it here on Thursday, if you do not count the day you order.

I waited for WEEKS to get my artist's canvases on Amazon and then found out MYSELF that they were out of stock because they never came. I wrote to Jeff Bezos and the executive team who told me to cancel the order MYSELF, wait for a refund and then order a different product. Does that seem like good customer service to you(?) Another time, the products that I ordered for over $100 - Amazon delivered the products to ANOTHER neighbor and I find this out days later when the neighbor finds me. Another time - Amazon sends me the WRONG order. Another time, I order groceries and get DIFFERENT groceries than I ordered and what they did deliver was the dirtiest and grossest vegetables on the planet.

Overall, very good experience with Amazon. Products and variety are awesome. Great hard to find items. However, at checkout, the amount due on order(s) is different from what is charged due to tax. Indicating the actual amount to be charged to a gift card or credit card would make the shopping and checkout experience better.

First of all, for context, let me say that up until tonight, I was a person that was always raving about Amazon's customer service. I hadn't had to contact them often in person - once because of a Prime Membership charge that went through without the 3-day reminder I believed I had requested, once because a case of canned goods showed up with most of them dented - but both times they went above and beyond to make things right, and the total time spent on the phone for each issue was less than five minutes. In addition, the times I have had a complaint with a product or needed to initiate a return online have been seamless, and well above any other company's standards.

I never had any issues with Amazon Prime but my last couple of orders - the Shipping has been ridiculous. My items got lost in transit. Paid for one day shipping ended up getting it 2 days late. Items "guaranteed" 2 day delivery is a major lie - I was expecting it today but package arrived to their facility late - so I'm not seeing it until tomorrow but they said maybe Thursday (Really?). These are just some that come to mind - and the Customer Service - some are just not helpful, talk in circles - hard to understand. I am wondering what's the point of paying for Prime membership, when I can buy these items elsewhere - not like they are cheaper in price on Amazon.

I purchase a phone case on Amazon that I received in 2 days thanks to their great Prime Service. I didn't like the phone case. So, I filled out the return info on the Amazon website and received my mailing slip for the return and directions on how to return the product. I place the phone case in an envelope, attached the mailing slip and dropped in my nearest UPS drop box. It was that easy! The email I received said that the refund would probably take 7-10 business days. Well... I would like to report that the day after I dropped the item in UPS, I received a text message that my refund was in process. And I actually received the refund back into my account the next day. So, 2 days turnaround on a return. That is pretty amazing in my book. Thanks Amazon!!!

I have been a customer of Amazon.com since 2001 (that's 16 years). Amazon.com used to be a place for a great selection of books and home media (DVDs, etc.). Shortly after they've diversified into retail products such as electronics, etc., so began their downfall. In order to offer their customer "the best price", which is fancy lingo for "we're just greedy", they started offering many products through third-party vendors.

I'm a long time customer of Amazon.com. When they first started out you could depend on the quality of the products you were buying from them. They have grown too big, too fast, and quality control seems to be the last item on their list now. Too many of the companies they are allowing to hawk products on their site are slovenly and only care about the money coming in now.

I had an issue with my order getting missing for weeks and had to work with Amazon's support team. It was a stressful process but I was lucky enough that the guys that helped were so patient and if it wasn’t for them I wouldn’t have recovered my package. Still the best out there.

I'm a Prime member. This means very little. I ordered an item priced at £1.37 (glasses case). It was advertised on their marketplace as FREE DELIVERY. I had £33.37 taken from my account. When I questioned this I was told £32.00 was for P&P as the vendor DEMARKT, had posted the item via DHL without my agreement. They chose DHL as they were experiencing lengthy delivery times from China of 20 to 30 days. Amazon have told the supplier to reimburse the £32 but to date the vendor hasn't done so.

I have been ordering products from Amazon forever it seems, but actually it’s only been 3 years. My environmental biologist daughter, updated her computer and sent me her old one. I logged on and haven't looked back as a 65 year old woman, on my own, living in an apartment in small town in Maine, I needed to outfit my life. I was home from a 20 year vacation in New Zealand and needed virtually everything. Every time I need anything, I turn on my computer and go to Amazon. They are my go to and find it place. I have formed a relationship with them, as their customer. And like all relationships there are ups and downs. But I have stuck with them because every time, every transaction, end up to my satisfaction. Some took longer than others, but life takes time, and I have time and Amazon has time. They also have heaps of the things I needed, and so often at the better price.

On a recent purchase of two items found on Amazon (first placed in my 'Wish List'), I proceeded to add them to my cart - also wanting to apply Amazon Gift Card Money. I spent over an hour trying to ship those two items! When I added the first purchase, it deducted the 'AGCM'; when I added the second purchase, the gift card money was no longer being applied to the sale. I went back repeatedly to my 'Wish List' to try and reapply the gift money - no such luck.

Once they charged me for an order I never placed. I just learned that they tried to do so again last month, but my debit card was canceled due to fraudulent activity. This last order was for a product I had never heard of! So I contacted an agent through chat. He was so incompetent. I told him again and again all the details and never received an answer. Also, prime is a joke as it doesn't apply to everything. In addition, no one should need to wait for a month or longer for products sent by other companies. I'm done with them. They'll never again get my business. Note that they recently purchased Whole Foods. How sad. I always like that store.

Amazon is the worst LIAR and customer SERVICE EVER. I used to LOVE THEM but they messed up one of my orders, said they would refund the amount and give me a $50 credit. IT NEVER HAPPENED. I called back and spoke with a supervisor called Agatha who told me a manager was not available. This order was supposed to arrive TWO DAYS before it actually got here. I spent 2 hours on the telephone with a Manager, and just today on Thursday, I got the credit for the Order but never the $50 she promised for the chaos and insanity and lies. Saying there was no access to my apartment, I do not live in a gated community, my apartment door is right out in the open.

My order was placed with Amazon Prime on October 4th 2017, these were four fuel injector seals for my car. Only one seal was delivered on time and the rest haven't been delivered. The delivery date has been changed 3 times since then. On October 10, I spoke with customer service rep and a supervisor to address my frustration. I was repeatedly offered only one solution and that is to cancel this order and internally reprocess it with guaranteed next day delivery of missing items.

I ordered a phone from Amazon. Being a prime customer I was expecting one day delivery. The phone came at the end of the expected day. During the time the delivery boy was taking signature I tried to open the box, he then snatched the phone from me and said, "Don't open this in front me." I said I'm just checking for my satisfaction. He became so hyper that he went away taking the phone back with him. When I called customer care, the executive said there is no update after the out of delivery notification. He said so many things that I filling an escalation form against him and surely the product will be delivered tomorrow.

I have been an Amazon customer for many many years and I would occasionally sell a book on Amazon. Then when I tried to log into my Amazon account to sell a book today, I discovered that my account has been canceled. They forwarded me into a page where I was given an opportunity to create a new account and to pay 39.99 a month. The customer service person was entirely unhelpful. She refused to forward me to the supervisor. There was no email or any kind of warning about this account being closed. I wonder if this is a part of a bigger campaign to force small sellers from the site?

I used to be an Amazon seller but did not pass the new verification process due to Missing business bank account. My account was terminated and over 1.5k pounds withheld, which was promised to be paid within 90 days. It has now been over 160 days and no payment has been made, nor reply to my emails.

I WILL NEVER buy ANYTHING from Amazon again. I am completely shocked and appalled with how they handle business. The fact that they are blowing up HUGE right now is the shocking part. First of all, their site is ugly and super busy. It's hard to find things, it's just too much stuff going on screen. And if you want free shipping, good luck with that. You will search for an item, see the price (click bait) and realize the REAL price for the items are the shipping prices! So you will not actually know how much the item is until AFTER you click on it. There is no option to search by "free shipping", which in and of itself is completely idiotic. And if you DO get free shipping with Amazon prime, you will quickly realize that a lot of cheaper items are not eligible for Amazon Prime!

I ordered from Amazon and was notified that my package couldn't be delivered and I would be getting a refund. They expressly told me in their email that if I wanted the items I had ordered, I would have to reorder them. I didn't because I decided not to bother with it and to buy them elsewhere. A few days later, the package appeared and I opened it to find that the plastic bags on the inside were open and damaged. Amazon then took back their refund and charged my account.

Since when does the burden of returning goods get put on the customers? I was charged $24.95 to return runners that were too small (never worn) since no exchanges were allowed plus I had to pay return postage. Total cost to return was more than $40.00 and I was charged shipping on original purchase so complete waste of time and money on my side. This is the way of future? Everybody making money off unsuspecting customers. Guess I'll have to go back to shopping at Walmart.

Tried to order 4 items from Amazon using Amazon Prime for free shipping as follows, 1. Oil filter, 2. Fuel filter, 3. Chainsaw bar, 4. Chainsaw chain. In checkout #'s 1, 2 & 3 came back as: Cannot ship due to address problems etc. but no clear reason. Called Amazon, rep saw the problem but did not know why it happened. Told rep we want a callback to explain problem. No answer in 3 days! Cancelled Prime membership. Lousy customer service!

If you don't have time to sit in front of your building to make sure your package come don't order from them... This is the worst delivery experience I ever had, customer service was another waste of time... Currently still waiting for my package time frame of delivery 8am-8pm. USPS tells you exactly when it's arriving and lets you give SPECIFIC instructions if you're not home... Last time ordering from them.

I shopped Amazon for a work coat for my son. I found one. It was in stock and stated with expedited shipping I would have by 10/06/2017. It is not here. I have tried to post my review of the poor shipping but Amazon refuses to post it. Totally disgraceful. Amazon & rugged outfitters are lying cheats.

I keep receiving emails from Amazon Prime that say to explore the benefits of my membership. I have never signed up for the service. Today I received two such emails. I click on the link allowing me to view/change my membership, sign in, and get a message that I am not a prime member. What a sneaky, insidious way they have of confusing the issue and getting someone to inadvertently sign up. I have bought ONE item from Amazon, and been hounded daily by them since.

I had ordered an impact gun. It was 8 days before I got an email saying it was shipped. It's been another week still have not received it. Now on the tracking, says there is a delay and will be another five days. I think I'll start doing my shopping elsewhere.

Seller Yaklha was selling 3 packs of 40 each business envelopes for about $6.50 total. When I received the box there was only 1 pack in the box. Contacted seller, seller said not his problem, to contact Amazon. Contacted Amazon 3 time-no response. Posted a one star review on seller. In my review I said I could go up the street to Walmart and buy the same items. Amazon read my review and deleted the reference to Walmart. Didn't know this was a new seller-but before you buy from any seller on Amazon that isn't well known, put the sellers name in your search engine and see what comes up. I did that after the fact. This seller is not in the U.S. but some 3rd world country. Tried to cancel Prime Immediately-no response from Amazon & Prime wasn't cancelled. If you can buy locally, do it. Amazon has become really sleazy.

On September 21, my wife ordered a personal health product from Amazon. Just days after its delivery, we started receiving cold calls from companies selling related products. These included medication, supplements, therapy programs, and even devices similar to that ordered from Amazon. As this was the first time this medical condition was brought to light, the conclusion is that Amazon sells or distributes the purchasing habits of their customers, virtually in real time. A call was made to Amazon Customer Service (866-216-1072) where the Purchase Order "could not be located" and of course there was an adamant denial that Amazon releases personal information. Bottomline, besides Google and Facebook, it appears Amazon also releases personal customer data and is another source of cold calls and marketing invasion of one's phone and mailbox.

I have a Note 8 and purchased 4 cases through Amazon. None of the cases worked. Customer service apologizes and offered promo code but they are sorry they do not offer cases through Amazon for Note 8 so promo credit won't help me. They did not try to fix the issue or seem to care about the frustration or anything. Waterproof cases didn't fit correctly and blocked the flash on back cam and fingerprint scanner. The description of all cases and pics showed this was not to be but when you get case and put phone in it... it is how it is... and not as described or shown. Amazon sells items through 3rd parties but refuses to take responsibility for them and incorrect items... They should be held responsible for items on their site regardless who sells items seeing as Amazon is the site that fulfills order.

I am disabled and I have been a customer for years. I have had great customer service. These last few months have been horrible. Previously have ordered by phone but now they only but cannot do anymore.

I have a complaint against Amazon. ca. I am an Amazon Prime member. This entitles me to express shipping (2-4 business days) on many but NOT all items. I order vinyl records from Amazon. I ALWAYS avoid buying items that are out of stock or have long expected arrival dates, because I don't like to wait. I purchased a Jean Michel Jarre - Oxygene vinyl record from Amazon on Sept. 26 2017. I selected EXPRESS SHIPPING and had an expected arrival date of Oct. 2 2017. (Great! This is acceptable). Well Amazon didn't ship and didn't ship but still had an expected delivery date of Oct. 2 2017. I've already gotten the other records ordered at the same time.

Amazon posturing to close account due to faulty product return. Amazon is not careful enough in looking at the quality levels of the imported products Amazon markets resulting in an ever increasing number of faulty products, and inferior quality not worth the price paid. Your thoughts? Time to get politicians involved with these abusive corporate tactics? Oh, nevermind - they're on the corporate payroll.

Amazon recently introduced AMZL shipping. This is an "Uber"-style shipping service where independent drivers pick up boxes for deliveries. Problem is, I live in a marina and the drivers don't know the routine to deliver packages to the marina office. Sometimes they're returned as "undeliverable;' Sometimes they're left somewhere on the dock. Unacceptable! I emailed Jeff Bezos a few times and his Director of Customer Service assured me that they would only use UPS, USPS, FedEx, etc. due to my situation. Wouldn't you know, they keep shipping AMZL. Director told me "that is the shipper's only option." But I've contacted the shipper and they gladly changed to FedEx. So, Amazon lied. After 8 years I've canceled my Prime account and will never use Amazon again.

When are we all going to admit that prime two day shipping doesn’t exists anymore! I’ve been a prime member for many years and I’ve always been very happy with the reliability until this year. Now packages just come whenever they feel like it. I’ve had 6 just THIS week that say they are out for delivery and don’t show up. When are you going to address this and either stop charging us or take care of the problem. I’m tired of getting the same response from customer service. There is too much competition for me to remain loyal when there doesn’t seem to be a solution in sight. This isn’t the standard Amazon used to hold itself to.

Our numerous late packages that Amazon will not take responsibility for they keep blaming other parties besides themselves. I have remove my account and all of my subscriptions to their services. They have lost a customer over a 7 dollar product. They didn't care that they lost a customer that was paying around 30 to 50 a month in subscriptions with them plus all my future business. Amazon a 7 dollar product worth losing over 4000 a year in products. They don't care. So I say piss off Amazon I will do my business elsewhere.

I have placed 5 orders out of which 3 have given me tough time. One order is showing as delivered but yet not delivered. Other 2 wrong products delivered. I have asked for replacement. Amazon automatically taked for refund. Lot of follow still no solution. People I was huge FAN of Amazon. Have always done online shopping from it but this time it was a nightmare experience. I would not recommend Amazon going forward to anyone. Could not even think Amazon will spoil our festive mood like this. Amazon has definitely taught us a lesson that we should go for online shopping at all. Pathetic Service!!