Amazon.com Reviews

I made a purchase of several items that were described as "new", but when I received them, several of the items were clearly used and were broken. I contacted customer support and they said/explained I could not return the items to a UPS location during their business hours because I own my own business and cannot close down the shop to make it there to correct their error. They mocked me and said, "our return policies are clearly outlined on the website - you may consider reviewing them before ordering in the future." So to order in the future, I just have to hope and pray I receive what I paid for.

I am a Prime member who ordered through Prime thinking I would have 2-day shipping. My mistake, this seller (Glossy Beauty) did not participate in Prime. I needed the item so I bought one in town and when the item came, I started the return process with seller only to find out they will charge a re-stocking fee and will charge BACK the free shipping offered to send to me. I knew I would have to pay the return shipping but nowhere on the Amazon site, was there any information or disclosures about re-stocking or chargeback for initial shipping.

I have been a Prime member from 2000 with over 6000 orders and this is how they treat me. They show my packages delivered. I don't know who it was delivered to but it wasn't me. Call them and they basically tell me it my problem 'cause the show it delivered. Stay away. Wal-Mart here I come.

My account got hacked over the weekend, email address changed and an order placed. Oddly it was for a iTunes gift card, the purchase was then archived so I couldn't even see it (didn't know you could archive purchases), and then sent to my address. At the time I could only see that something for about $35 was charged to my credit card. When I first got a call, the lady said she couldn't do anything to help me get my email address switched back to mine and that I would have to wait up to 2 days for their security team to get back to me. Their security also do not have phones so you can't contact them, only work through email. So essentially my husband could order something from Amazon, and get it delivered, BEFORE their team could do anything for my account. Something seems wrong with that.

I'm into board games, and I found a guy on Facebook that specializes in finding old or limited edition board games. There's this particular old board game (already out of publication), Senji. The guy on Facebook told me that he can find me a brand new, sealed copy of the game but for $100 including shipping fees. I haven't tried shopping from Amazon, but my friend who does most of his toy shopping on Amazon told me that I could probably find someone selling the game for a cheaper price. Lo and behold, we found a copy in mint condition being sold for only $64.60. That doesn't include shipping, but if I have it sent to an aunt in the States and she just bring it with her when she visits the Philippines, it is still cheaper than $100!

This review illustrates only one of several issues across a range of products that I had recently ordered. My experience clearly shows a degrading trend in customer support brought about by an apparent policy shift to reflect an illusion of 100% customer satisfaction. Unfortunately, it remains an illusion as embedded problems with their business strategies leaves the buyer in a position of full risk. I will reference only from documented history.

Amazon.com is known for its prime shipping speed. My membership recently expired, still I got my order within 3 business days. Impressive. Even without prime they deliver pretty quickly.

I pay for Prime Membership, because it gives you two day free shipping. On numerous occasions, I have received my order longer than 2 days. One of the reason, is because UPS hands off my package to my local postal service. When this happens, it adds 1 or 2 days to the delivery. When I inquired about this with Amazon customer service. I was told they have no control over this. Since this is the only reason, I have the Prime Membership for, and they will not honor it. It is useless for me to pay for this service again.

Do not buy from 3rd party seller. If you need to return the item they wont give you the shipping money back and they will make you drop it off at another location! Why am I paying $100 for Prime then? Pointless. Been trying to return a 3rd party seller and it's been hell. Amazon only credited me the shipping back only for amazon sold items and now it's been 2 weeks since I have been putting my box inside and outside my apartment and the supervisor Rebeca tells me they wont pick it up - that I have to drop it off. Her employee had told me something totally different. I want my money back. If not I am canceling my prime account and posting all this information online for new clients to see.

I live in Japan. I think that adds to their audacity. I emailed before I purchased an Exerpeutic recumbent stationary bike to confirm the guarantees. This was January. I was assured that even the return shipping would be refunded. So, I ordered. $734. The first bike came with no seat. No chair at all. I contact them. They are most polite. "Mail it back. We'll send a replacement immediately." JPO will not mail internationally over 30kg, so I go DHL. $680. The replacement comes. I get refunded $400. And so it begins. I split my time assembling the bike and calling for the money... then I find the part that connect the seat to the bike is missing. For a month, I try to get my money AND that part. I get the money, but I have to return the bike. They'll refund all, they say. DHL. $700.

I saw a used book titled "Bob Dylan Revisited" at a local bookstore and it was being sold for $24. I was very much interested in the book as it contained graphic interpretations by various artists of Bob Dylan's classic songs such as "Like a Rolling Stone" and "Knocking on Heaven's Door" among many others. When I got home, I went online to check more information about the book and compare prices as well on Amazon. To my surprise, a copy was being sold for only $8.34. The best part...brand new baby! I had to get my hands on that. I ordered it and even though the shipping took about a week and a half, that was nothing compared to my steal! Thank you, Amazon!

I am an author of a book on the website. They keep a portion of my royalties in exchange for Distributing my book when it is ordered. Unfortunately I have received multiple complaints regarding the quality of the package. Either the book is completely misprinted and mixed up, print it off half the page and broke it off, or the cover is smeared and looks like a child spit on it.

During the X-mas season Amazon asked me to buy a gift card 3 times. For 3 times I turned me down. Then they sent me an email saying they were sending me my $100 gift card. I said I did not want it! A few days later I checked my social security bank account [by the US gov] and found out Amazon charged me $100. I did not get a gift card from Amazon!!! I called the bank to contest the charge. The bank said it would take 2 to 4 weeks to check out. They sent me a letter saying they would not do anything??? I asked for their paperwork to be sent to me. Amazon said my claim needed to be put in a month’s time!? [Yes - this was past a month.] Also they said my computer had been hacked. I own several computers, I do not use public wifi, I take computer classes, and so on. I had my computers checked - they were clean. Yes - my Gmail had been hacked - but none of my bank accounts or other secure accounts had been hacked.

Whenever I need to buy something... A gadget, a dress, tools or a gift for someone, I most often than not visit amazon.com. They practically have everything! And they deliver it to my home. Saves me the time and effort of going out and buying the things I need in different stores. Most of my items are delivered on time. Some are not, but I think it's the delivery company's fault. I recently bought a SanDisk iXpand Flash Drive. It came in good condition and the delivery crew was early. I had no issues. No complaints. Just good experience. My friends use eBay, but I think Amazon is better based on my experience. I tried eBay before and had a few not so good experiences so I tried Amazon. And I had no problems since then.

I was trying to order an item and then I was offered a $50 credit if I applied for their credit card. I read the terms and conditions and they were similar to other credit cards so I applied. I was approved immediately and then it was written I would have to pay $99. I called Amazon four different times. No one could help me. I wanted to find out if my order went through (if so, I wanted to cancel it). I also wanted to cancel the credit card. The first "customer service" person said someone would call me back in 10-15 minutes. After an hour I called back. This person also couldn't help me and said someone would call me in 1-2 hours. After 2 hours I called back. This person couldn't help me and was somewhat rude. As I was speaking, he hung up on me!

I bought a flash for my camera from 47th Street Photo through Amazon.com. It was offered as a bundle with a backpack, microphone and some other accessory. To my surprise the flash was a completely different brand, not the flash nor the microphone fit my camera. I bought with confidence because this seller had a 99% positive feedback rating. To my surprise they wanted me to pay for the return shipping, although the wrong item was completely their fault. I refused to spend more money on this issue and contacted Amazon, they refused to work with me.

I placed order of Moto G 4 plus on 21st May; item was to be delivered on May 28th. On 1st June, I got message (after contacting customer service rep) that item is lost in transit, so a replacement was placed; but till now (6/6/2016) item hasn't been delivered. Original order number: **, replacement order number: **. There was no option for negative rating; otherwise I would have done it.

I have to order 16gb iBall COBALT 6 with 6 inch screen, but Amazon deliver 8gb iBall COBALT 6. My Order# **. I have to complain many times but no one gives perfect solution. I have to also claimed A to Z Guarantee but result is zero. I bought this mobile on the behalf of Amazon Trust, but you break trust. I will never purchase anything to Amazon and we also recommended to our friend, Sufyan **.

Amazon has turned into a bunch of con artists that scam their customers. I thought Amazon was a good company with integrity. Webster's defines integrity as the quality of being honest and fair. Based on my last order that I placed with Amazon, they are just the opposite of this definition. Here is the chronology of my last order with Amazon.

So we ordered a part through Amazon prime and signed up for Amazon prime but then we going to find what account went with the Amazon prime. We called them and gave them my credit card information. They could tell us there was an account and there was an email address attached to it. However they would not give it to us nor were they cancel it from being charged on our credit card. Rude, rude, rude. So now I have to call my bank and stop my credit card order - going to charge me 1194 every month.

I would give them ZERO stars. I cancelled my Amazon Prime membership and removed the credit card that I signed up with. I figured I'd be safe for not being charged the $99. I don't need Prime. So yesterday, my personal debit card was charged $99. I did NOT use this card for any Prime stuff, I used it months ago for a small order. They must systematically go through your credit cards to find one they can charge. They used this card WITHOUT permission. I called them furious about the charge and got someone overseas that I couldn't hear or understand. I asked to be transferred because we couldn't hear each other. The guy that came on was better. He said my Prime wasn't cancelled. It was. I also removed the payment method. He said that wasn't true. I wasn't going to keep arguing. Amazon must do this to EVERYONE so they can make money.

I ordered a few things from Amazon.co.uk. They are claiming that a neighbor took my items. When I ask them for a signature of delivery or picture of ID they are telling me to contact the police. As this is not a very valuable shipment the police will not investigate. Lost some money. Would not recommend using their services!

I placed the following digital orders for the TV Series Homeland. When I ordered them you have to view them through Amazon's extinct "Amazon Unbox" player. Sometime in 2015 Amazon announced that they would be shutting that service down, but you could apply a license to Windows Media Player so that offline playing was possible. And it did work out great, I stored them locally and viewed them offline many times. A few months back when I tried to play an episode, it launched Windows Media Player and then attempted to contact a DRM server at Amazon to download the license. This happened because I nuked my laptop and reloaded it.

I placed an order which was never filled, despite the item being in stock. A lengthy email exchange with their 'customer service' department not only failed to resolve this, but revealed other problems with the company. Namely that it no longer has anything like customer service... at all. The department appears to be staffed solely by bots, people who do not speak English, and sadists who delight in cheating, frustrating, and just generally abusing anybody who dares complain to them about anything.

I've ordered plenty of things from Amazon & they've always been pretty quick about processing & shipping stuff until recent years. A year ago I ordered something & it took them 6 business days to "process" the order & ship it, which turns out it was shipping from a nearby city not even 3 hours away. Again it's happened I'm sure as I ordered something & here we are a week later after I've ordered it & some of the items still haven't shipped. I can almost guarantee that it's coming from some city nearby & all because I choose free standard shipping I'm guessing. Yes I understand it can take up to 5 to 10 business days to arrive but it shouldn't take a week for you to process an order & just because it can take that long shouldn't mean "Hey we're close to that city, let's wait until like the last possible couple days of estimated delivery time to ship it."

I order a couple items via Amazon and they didn't arrive, even though the tracking information said it had been shipped. I contact the vendor directly, which is what Amazon wants you to do and they said they would reship the merchandise. Long story short, the merchandise never arrived. My credit card was charge and Amazon will not do anything about it.

I ordered a end table from Amazon prime services. It was received on 5/12/16. When I assessed the item one of the legs of the end table were split. I then contacted the seller via Amazon sending pictures and requesting a replacement part. The seller never responded after several days and several emails. I then escalated this to a claim and sent the information along with pictures to Amazon customer service. Amazon has been requesting duplicate information from me and sending me emails saying if I do not send the information my case would be closed without any further action. I've called Amazon's customer service numerous times to only get service from individuals with English speaking barriers and do not understand what I'm conveying. Amazon's policy for handling claims is 2 weeks. My claim has been open over 3 weeks. After numerous emails to Amazon and the seller, numerous calls to Amazon and the seller and still no resolve.

I will describe the situation from the beginning, how I lost my order, lost my money, being told all will be solved in 48 hours, now 7th-8day and no result. I have moved from UK to Hungary and one item I bought in UK got faulty (drill). I contacted the CS and posted the item back to UK. Got refund of £39.99 for the item plus £18.10 for the postage. Because I no longer hold UK bank account, I requested the refund to be processed in form of Amazon gift card. Which happened. And this was the end.

It started with an error on my part for disputing charges that I thought weren't mine on my credit card. The charges stated that the merchant was Amazon books, and I know that I didn't buy any books online. However, the same day that I disputed the charges with my credit card, I did a little bit more research and found out that these purchases was in fact made by me. I called my credit card company back and I was able to reverse the disputes immediately after I noticed that they were in fact legitimate.

I am raging mad with amazon because they sent me several customer appreciation "deals!" Apparently, because I such a good customer, I was entitled to a deal with one of their merchants. You get to choose a product and pay just shipping and handling (around $4.95). I chose a skin cream product thinking that, for $4.95, I couldn't go wrong. Besides which, amazon gift cards that fall under these special deals never seem to be available. Once the company sent me the product, it wasn't long before I saw a charge on my credit card for $89 from the same skin cream company.

It seems to me that AMAZON is just interested in grabbing business without considering the consumer's need. On May 23rd I placed an order for a equipment that I need in my business. AMAZON'S website said that the item is in stock. So I placed the order because I needed. I received an email with a tracking number so on Friday May 27th I checked using the tracking number and it shows that the item is on its way and it will be deliver on June 1st.

Amazon should be ashamed of themselves waiting 5 months for a promised refund and 25 calls to supervisors and customer service in the USA and they still can't get it right. I have my personal and business accounts with Amazon and have been an excellent customer - I'm very shocked by the lack of the quality customer service I used to receive. My ordering days are over from this company as they lack the quality of care they used to have. They promise to do one thing but don't follow through not even the supervisors you know it can only go downhill when that happens. And I'm still trying to get a replacement on a mop bucket they sent cracked. Again they said they would take care if it now one month later nothing. Shame on you Amazon. You're a major disappointment???

Got a $100.00 gift card and placed my order and would not go through. Contacted the helpline (really no help) and for 2 hours of being told they would help they didn't. Get very sarcastic with me instead of help. Told me my $95.00 order would cost me $45.00 for shipping -- nowhere did it say that in the order. All the clothes I was ordering were free shipping. Definite scam job. No wonder it's a billion dollar business. Spoke with a manager Harrhan and a supervisor Joyson. They were very sarcastic and no help at all. Asked for a refund and they wanted to apply it to gift card. Are you kidding me?! This is how this all started. Told them this is why I go to Kohl's and order on eBay. They told me in a sarcastic way "sorry you feel that way." Now let's see how long it will take for my refund. I will check on it every day till it arrives. And keep writing a review to inform people how Amazon take advantage of you.

I purchased both Harman Kardon speaker system and stereo receiver from 2 sellers on Amazon. The base speaker would not play and no way to know if speaker or receiver was to blame. So I inquired with Amazon, Amazon would not answer the conflict. In time I knew it was the receiver and asked, "what do I do?" Amazon did a 3-way conference call with wrong seller 46-inch Samsung TV. I explained to that seller and Amazon that the TV was fine it was the HK receiver that was in dispute. The Amazon representative in this 3-way call insisted I had won that dispute, she had it in front of her. I said I was surprised at this, but OK?

I paid for Amazon Premium Music which allowed me to upload thousands of songs. Today they were all gone. My credit card which I used 3 days ago with Amazon was rejected so they dropped my account and deleted my thousands of uploaded songs. So I contacted them to find out what happened. I was sent to 6 persons in an hour with nobody doing anything but listening to what was my problem and then after waiting a few minutes transferring me on to someone else. Clearly don't use Amazon Premium Music. It is not worth the hassle. I try a different service that wants my business.

The following experiences with Amazon have occurred in the past 3 months; prior to that, I had nothing but excellent service, and I have been a Prime customer for years: Purchased a gift specifically based on the delivery timing, because I needed to have it for a trip. It did not arrive, but Amazon tracking showed it as "delivered"; so no gift. Purchased a set of drinking glasses. The USPS mailman handed me the box which was torn and half open. As he ran away from my door, I heard the shattered glass clinking. No way he didnt notice, so "bad USPS"; but Amazon is at fault for the packaging.

I spoke to "KRS" to resolve an issue on May 26, 2016 approx. at 6 pm with Kindle app downloaded on my android phone specifically for a free unlimited reading of an ebook. This man disregarded every sentence so that I had to repeat each one 3 or 4 times. I asked if he heard me and he said yes. He asked the title of the book repeatedly, then said I had no account, I did not "order" a book (it was a free subscription), etc. This went on and on as if it was some weird game. I got upset, asked that my subscription for 9.99/mo be cancelled. He then tries to override that statement by offering something else so again I repeated, "Please, can you just cancel everything and send a confirmation or something to verify this." After that went on and on, he agrees but then says he can't send a reference number but he will send an email after the call. I requested one while on the call but he refused.

I just tried to post a negative review about two of the shelves I received and twice Amazon would not post it to help other customers. It read like this: They hold a lot of items. I ordered five origami shelves. The first three came from UPS in good condition. The other two arrived from FedEx bent with the top end, one inch plugs on each post broken and cracked on others. My husband had to bend the shelves back in place but there is nowhere to get the replacements parts for the top corners. Amazon has nothing available other than returning for a new one. The boxes are large and it's not that easy to return. There is no person to call at Amazon.

Discussion concerning artists on Zazzle having images stolen of their artwork and then posted on Amazon for sale on various products. In most cases these are Chinese companies who steal screenshots of products on Zazzle and then use these low quality images to create print on demand products that are delivered directly from China. Since these are low quality images the resulting product will be of low quality in addition to being stolen.

I received an Amazon gift card as a gift. I opened it up and tried to apply it to my account and it did not work. I contacted customer support and their solution was to go back to the person who gave me the gift and ask them to go to where they purchased it and get a new one. That is an unacceptable answer and would be embarrassing for the gift giver. I will never purchase a Amazon gift card to give as a gift since they do not stand behind their product. I would not recommend the purchase of an Amazon gift card to anyone.

I received a gift card through my employer in December and put it on the account. I placed an order with the gift card and it was incorrect at delivery. I called back and was sent a replacement in which it was also incorrect. The Rep said she would issue a credit and have the item removed from their stock. I haven't used the account since and have forgotten my password. In trying to reset the password the site wouldn't accept my zip code. I live in a town that only has 1 zip code. I called the customer service number and the rep told me he couldn't unlock/reset my account because I provided the incorrect zip code. I told him we only have 1 zip code and I don't know what he wants me to tell him.

I have been an associate with Amazon virtually since it started. A few weeks ago I found that my account had been closed arguably because I did not have a Tax number, which had been on file for years. I obtained a new number, which Amazon rejected. I re-filed with my old number and the account remained closed. Yesterday, I inquired about the issue and found out that I had not filed something called Children's Online Privacy Protection Act (COPPA) declaration agreement. I had no knowledge that such an agreement existed. According to "Bill **" since my account is closed they will provide no additional service. I suggest that anyone considering this program think twice.

I am writing this review because I'm upset with an aspect of Amazon's add-on policy. I regularly use Amazon and have been quite satisfied. Also, I am satisfied with customer support who are courteous and willing to help. However, recently upon receiving an incorrect item, I find I cannot get it replaced without re-ordering, because it is an add-on item, I must place another $25 order. I was told repeatedly that there is no other option; this is the way it is set up in the system. I played the add-on game in my original purchase. But Amazon sent me the wrong item. That is not my fault, but I am being penalized. Rightly, they gave me a full refund of that one item out of my total purchase. But I have no need to make another $25 order. So be advised. I hope no-one gets a wrong add-on item and tries to get it replaced - it's useless, unless you want to make another $25 order.

Amazon is a big ripoff. Over a month ago I bought a derek jeter tshirt. Says it was delivered when I never received it. They're liars and steal your money. Never buy from them. Their customer service sucks big time. No help at all.

I would like to bring a dissatisfied customer service experience to your attention. The representative name was 'Emmy Lou' who issued an ultimatum to me that I have only 5 mins to get the information that I needed to give her as she had to assist other customers too. And then at the end she refused to share an email address or any other way to lodge a complaint.

I purchased a Securelink Almond router for $70. My account is set up so my Amazon Credit account is charged for purchases. They charged my debit card instead. I called and they said they would fix it within two business days. Two days later it still wasn't fixed. I called back and they said it couldn't be fixed. The purposed fix was for me to order the same item again and immediately return it. They would then process the return to my Amazon account and this is supposed to somehow fix it.

I would like to relate my feedback about the order for the Mini Crib that we placed with Amazon. We have received info that the crib has shipped to us on May 16th and should have been delivered on May 18th. We have not received the crib thus we called the carrier, Canada Post, to find out where is it. They could not find any scans for this item in their system and thus told us to call Amazon (this was after spending about half an hour on the phone with them). After we called Amazon, we were told it is Canada Post issue. I have them again called Canada Post, spoke to the agent and then to their supervisor, who informed me that the item was scanned but actually never given to them and again asked me to call Amazon. I then again called Amazon. An agent spent a long time on the phone with me. She contacted Canada Post and again told me that the item's location is unknown.

After got bad experiences from shopping with NM and Saks as the reviews I wrote weeks ago, I tried to find another companies which I can really deal with, because I don't think all the sellers in US would be as bad as them. After deep searches, finally, some interested stuffs got found in Amazon. I placed the first order (Order #**) for a pair of FRYE Women's Abigail Riding boots and a bottle of FRYE Women's Weatherproof spray on the day of May 1st...cost me $220.65 only with free shipping too. On May 2nd, I got informed by email that the pair of boots had been shipped and would be arrived Hong Kong on May 18th (because I picked for free shipping). 2 more days later, got informed that the bottle of spray had been shipped too, and would be received on May 20th. Finally, I got the pair of boots on May 8th and the bottle of spray 2 days later...exactly 10 days earlier than informed. WOW!!

I buy from Amazon for years, and it never disappointed me in any way. They always return my item and refund the money on time regardless of the reason why I return it. The delivery time was super fast and it's my top choose web for shopping online now!

I bought a Christmas decoration some weeks ago. There were bad reviews about the quality, but I trusted the refund policy. That was a mistake... I had to pay the postal cost three times! At first, one wing of the pyramid was missing and one was deeply scratched. I sent it back. The cost of that first item was refunded, but not the postal cost. I was told the rest can only be refunded to my new account - I deleted the old one - if I ordered something from that account. Probably wouldn't have ordered it again... And the rest was never refunded.

Have ordered an product on 1 may 2016. It has to be delivered by 11 may. After making cash payment also still I have not got my product and company is so careless that they are not even trying to contact me about products is not delivered. Amazon is pathetic careless company's and their customer care people's are just doing time pass every time I have called 3-4 times then they told, "Your problem will be solved, our seller will contact you soon." Hopeless company, waste of time and money. I have started recommending my friend and colleague "don't waste your time to order from here". Try other company, they deliver thing fast and soon.

Oh my, if there is one thing I know it's that when I say I KNOW SOMETHING, I DO AND HAVE RESEARCHED, LEARNED IT, QUESTIONED IT. And in any I will accept poor product quality, mistakes and errors... But NEVER SUB PAR CUSTOMER OR GUEST SERVICES. Hence, when after 5 previous calls to Amazon.com I received absolutely no resolution, and not one CB ever, when I called today, and had to listen to 2 minutes of recorded troubleshooting and another "1" minute hold, I said, "I want to speak to a supervisor..." "May I get..." "No. I want a supervisor immediately." Again attempts to get information. "Again get me a supervisor before I file an FCC complaint." Soft hold for 8 minutes. Hard hold for 4. Now on hold with no check in at all, 14 minutes.

Need refund for motog3. Its working is so bad, heats up. Amazon is not agreeing for the same. I am having issues with the phones from amazon. First I ordered xiaomi redmi note 3. It was having battery problem. Then I ordered replacement. It came back after so long time and that replacement too had problem of heating. Then I ordered this. It’s heating like hell and video problem is also there. I need the refund.

Hi I am Aditya from India. I order iPhone 6 from US-based American Express and that I order after I talk to one of the representative of Amazon. He give me assurance this will go through, don't worry. But that didn't go through. I again order the iPhone again, it didn't go through. I talk to one of their escalation team member. He said "you can try order again, it will go through within 24 hours", but it didn't go through. And then I got a call from on my mobile and they ask me to do some verification, and they already deduct money from my account. They also deduct refund charges. Amazon is a piece of **. I will never and ever recommend anyone to shop from there.

For all those out there be it known that Amazon is a terrible company and has fraudulently taken many customers that have made purchases from this site. Jeff Bezos and all of the management staff at Amazon truly believe this is Their World and YOU are Merely Their Guest. They have recently began a program that ONLY as a member and at a charge of approx. $100 per year you can buy products from them at their reduced price and shipping discount. Are you kidding me? They must think they are Sam's or Costco. It would be my highest recommendation this review get out on social media. Make it go viral so we can stop all purchase from Amazon. This company has gotten way out of control with the belief that they are doing YOU a favor by LETTING you buy from them. Does the tail really wag the dog???

I made several purchases and Amazon used some type of gift card, which I gave no permission to use. I also returned an item that they did not refund to my credit card. They used this gift card instead. This is shady and unethical and should also be illegal!!! I have ordered many items from Amazon and for the most part been ok with what I purchased. I do not like this underhanded use of this gift card. I was surprised to see that so many people had been done the same way and also not pleased with this practice. I also found out that their Customer Service is located in the Philippines, which is a big fat negative for Amazon. You never get quality customer service out of the United States. This will probably be the deciding factor on doing any business with Amazon in the future.

Amazon.com has a problem with their shop with points credit card which they are refusing to acknowledge and send me back to the bank/etc. My bank - Citibank - says they have been told by Amazon that the "problem" will be resolved by 5/23-6/05. Plus, Amazon expects to charge me $99 for their Prime service (?). Is there any way to register my cards with points on Amazon since they refuse to acknowledge their problem. I need the ability to shop online as I am homebound and handicapped. Amazon customer service says it is the bank's fault; bank says they have been told of the problem by Amazon. I am stuck in the middle and need help. Do you think the television helplines would help?

I thought that I was signing up for Amazon Prime just for a free 30 day trial period. I did not know that it was also a "full" membership. It was deceiving and Amazon charged my credit card unknowingly to me. I read my bank statement and found out. I am telling you that the method that has you sign for Amazon Prime is deceiving, and I did not know that I would be charged $106.92 for the membership. I did not want Amazon prime full membership and it should be made more clear on your website. I am sure that I am not the only person who is getting a refund.

I ordered a gift card and mistakenly sent it to the wrong address. I called the same day, one week before shipping to correct the problem. When I called the lady--who barely knew English--she assured me that she corrected the problem. She sounded tired and very out of it. I checked again today--a week later--and lo and behold, they didn't change the address so the order was going to a different address at a different city. I called them AGAIN today and told them I called a week ago to fix the address. The lady said it was too late, the order had shipped. She THEN proceeded to tell me there is nothing she can do, that I would have to call all couriers to try and find my package and cancel it. I mean really... I have to fix their mistake apparently.

At the end of March, 2016, I placed an order with Amazon for an outdoor dining set; arrival was said to be in about 3 weeks. However, only the table appeared, and in about 2 weeks. I waited for about a week, but there was no explanation. Finally, when I inquired, I was instructed to "return the table" and both the table and chairs will be sent after the table was picked up. It was picked up by an incredibly rude individual driving a Budget rental truck. Then, the e-mails and telephone calls, invariably not responded to, began.

Amazon came up on my email - it asked the reader to do a simple survey. Amazon asks for feedback regularly. I responded and it asked a couple of simple questions and upon answering they indicated they would be giving me a thank you gift of my choice. They just asked for my credit card for postage. That should have stopped me because Amazon.com already had my CC#. Then they gave me my choice. I chose some type of cosmetic. When selected I could not get off the site until I clicked on another site which automatically ordered me another item, and this happened 3 times. I finally just left the whole site.

While I have never been anything but pleased with Amazon orders, I have run into a problem with my last one that I need resolved. The shipper used UPS with a special cheap switch to USPS (apparently this saves them money) but both shippers deny having my package. UPS says it passed it on to USPS, and the latter says that while it was notified of a package transfer, that has yet to happen. Complaining to either one has gotten me nowhere, and Amazon provides no path to complaining to them. Yet they've taken my money and I have no product. I'm out $40, and even a trip to the Post Office has gotten me nowhere. This is the last time I order from Amazon... I not taking that chance again!

After making 622 orders on Amazon since 2013 I am posting this review. Friends please believe me. No word of mine is false. Amazon was always best site for fast shipping, good products, timely delivery and fast reverse pickups until November 2015. Its customer service is always remains worst in Indian e-Commerce industry. Their executives always promise to do what you want over phone or chat or email. But truth is that they have no power to do anything. They are just for making customers cool. There is no hierarchy of posts for customer support. Even they have to control over their courier. It seems that everything is mechanical. If there is some problem no help you will get.

I've quit buying on Amazon.com because I can't ever receive a product without it being smashed or badly mishandled! Amazon and its sellers used to take better care of protecting buyer's items. But over the past few years, most everything I purchase is delivered in a plastic bag and relies on the item inside to provide rigidity for the package! There's no protection, sellers throw books, paperweights, phones, anything in a bag. Some with little or no packing. So your item takes all the shock and the bag does nothing more than keep your items together so they can smash into each other, other packages and the concrete.

Returned an item. As in the past Amazon has refunded back to the method of purchase, in this case credit card. Now Amazon refunds back to an "Amazon Gift Card" "Instant Refund" I did not choose this option. This option must have been added to their software this year 2016. My last return, Nov. 2015, there was no such option and I did receive a refund back to my credit card. This is a highly deceptive practice. Basically once they have been paid they do make it difficult to get it refunded back to the same method in which it was purchased.

I would like to share my experience about Amazon. Have been an online buyer for few years. I have purchased small to large electronic goods from Amazon and had confidence in them. But my recent experience had been bitter which prompted me to cancel all open orders with Amazon. (1) Pathetic shipping process - no time commitment, respect for customer's time, courier person fooling around. (2) Horrible customer service. (a) I am enquiring about a cashback with complete order details while customer service person is giving resolution for another order cancellation status. (b) They want me to provide bank statement to investigate whether I have received cash back or not but won't provide the cashback amount and transaction reference # so I can check my account statement or call bank.

Auch new/funny cute cartoon animal style soft floating squeaky rubber bath toys for baby/toddler/kid/child, random pattern, pack of 8 - This is the product I ordered from Amazon and this is completely fraud item they sent to me. I requested for refund on 15th April '16 but no pickup happened by Amazon 'till 22nd April, then again I requested for Return and hence product is picked up on 23rd April '16 but 'till date no REFUND has been Processed, I talked to almost 10 Executives of Amazon. They all given me fake information and not solving the issue.

I heard a lot of good things about Amazon which made me interested in joining and seeing what all the hype was about. Then as I waited for a downloadable content purchase it stated that it needed to be reviewed. I decided I'd fall asleep and get back to it in the morning. When I woke up my account was disable after I made the purchase. I wasn't emailed prior to being disabled, let know I had been disabled or refunded. I decided to call. To my surprise when giving my billing information I'd have to wait an additional 24 hours before my account would be unlocked. It's game stop level shadiness. The last company I dealt with that was like this was game stop. Yet when I bought the laptop I'm using now to complain about Amazon I got my billing information accurate & I got my laptop in 2 days standard shipping with conformation notices about every step of the process & what's going on. So in the future vs using Amazon I'm going to stick with eBay.

I applied for Amazon associate account for my website. I received email from them on 4/4/16 that my associate account was approved for my website. Later on 28/4/16 I received an email that my website was not approved. As it was contradicting, I send an email to them to find out whats happening. As they didn't respond to me, I called them to find out what drama was going on in Amazon. They told me that they have made a mistake by sending email that my account was approved. Amazon didn't even bother to send me an email to apologise for their mistake. This reflects that Amazon staff are working in an unprofessional manner and they don't have a good customer service. If you are a person who expects good customer service, don't expect it from Amazon.

I ordered an expensive grill on Amazon as a gift for a 50th birthday. I selected the gift option box (there was no gift wrapping option) but by selecting the gift option box, it assured me my item would be shipped in a concealed box. I even went out of my way to contact Amazon customer service (which takes forever and is annoying in and of itself) to ensure that my item would be shipped in a concealed box. I got an answer saying, "Yes, of course it will. Nothing to be concerned about". So, I had it in writing two times from Amazon that my gift item would be in a concealed box. I went out of my way to ensure this b/c it was important obviously.

DO NOT purchase from DropAir LLC. On April 20th, I went searching for a product and found a ridiculously low price from one of Amazon's sellers DropAir LLC. Keep in mind, I thought a mistake had been made on the price since it was so low, but made the purchase anyway. The seller was showing 5 in stock and since the price was so low, I purchased all 5. My credit card was charged and the items showed as shipped. On Friday, I received a notice from Amazon stating that the reseller had made an error in pricing the product and canceled my order and refunded my money.

Amazon does not accurately estimate delivery time. Bought a pair of speakers which kept showing that they had shipped and were to be delivered by 8:00 PM on 4/27. It seemed kind of hopeful since tracking showed the weighty package was given the USPS on 4/27. Obviously it never got here and now Amazon says they had revised the shipping date but not notified me. When I dig deeper into the shipping info I find that although Amazon says it shipped on 4/25, it really shipped 4/27. What a waste of time and money on my part!

I will never sell with Amazon a day in my life again. On April 9th 2015, I sold my phone for $120. Amazon took out 10 for fees, 5 for shipping. Left my $88.01. It's now the 27 and the money still hasn't gone through my account. Amazon basically robbed me for my phone pay. Thing says the 30th I should start getting my money - not. It says that I have to wait 3-5 business days to allow money to hit my account. When you sell something on Amazon it takes a month to receive your money. It's BS, I could of went on CL and had it better sold. For this reason I will never deal with Amazon a day in my life. I'll always use eBay, never had a problem with them... I wouldn't even give Amazon the one star but I had no choice.

Me and my family trusted you a lot. Whenever we need to buy products our first and the last choice was only and only amazon just because that we had a belief that at Amazon we get the best product and best price but recently faced very bad experience - the experience which I will soon share in video and text format on social networking sites. I got an ankle surgery and bought few things from Amazon India and US and DJI Osmo was one of them with the price tag of Rs. 54000. Keeping a belief in Amazon about the price check I ordered the same.

I was to have a pool table delivered on Monday between, 2 pm & 8 pm. I waited all day for the delivery and it never came. The trucking company said that I was not home and that is a BOLD FACE LIE BY ABF. I was there and now they have changed their lie to that they called and I did not call back. It seems there was a missing digit in the phone number provided by Amazon, yet with this missing digit, they were able to call someone!! This still could have been corrected if ABF would have delivered it by 1 pm (cause the vendor was coming to put it together at 2). They stood their ground and now have to ship it back. I also refused a $150.00 payoff from Amazon cause I want nothing to do with that company ever again.

I'm not a fan of online shopping. But when I was in the USA, given the location of the different stores before ending up buying something requires too much effort, gas and money. Thus, I have considered Amazon.com in buying some 'pasalubongs' for family and friends back home. So far, I have tried ordering My Little Pony dolls online, with the lowest price as compared to in-store prices in Wal-Mart and other malls as well as colors for friends who are into adult colouring book, which was the latest trend. I even tried ordering shoes too. So far, everything was delivered within the specified time frame in the site. I'm not sure how come others are having different experience with them. But so far, within our area in Maryland, delivery has not been a problem at all and all the content were as ordered. For the short time I've stayed there and tried their service, I'm happy with the experience.

I don't judge a company by the mistakes they make, no company is perfect; I judge a company by how they deal with mistakes and how they resolve issues. I love Amazon not because they have a great selection and incredible prices, I love Amazon because they are all about taking care of the customer and I come from the school of, "If you don't take care of your customers, another company will." Amazon is the most "customer-centric" company on the planet and this is why they were just voted the most "Reputable Company in America." They deserve that title and I will always do business with organizations that provide exceptional customer service. If you have a legit problem that arises, you can count on Amazon to do everything in their power to make things right.

I had been a Prime member for at least 3 years. At first, it was great - a honeymoon-like experience - just G rated. Over time, it got worse. I only ordered Prime products. Yet depending on... I WOULD NOT get them in 2 days. If their warehouse was out. It would be 2 days AFTER they got the item - according to CSR. No, it was not mentioned that the whatever was out all the time.

I sold a phone that was in perfect condition (We barely used it) on Amazon, using their seller services hub. I had a woman named VICKI ** buy it. So far so good, right? Well, shortly after she emails me and notifies me that the phone is cracked, burned, and basically destroyed. I received 3 emails from her, and she used completely different verbiage each time (Once it was cracked and other times scratched, in the left, sometimes the right, which leads me to believe she just destroyed my phone).

Mattress set to be delivered April 23rd. I paid someone to be at the house to disassemble my old bed and assemble my new bed that cost me $200. The bed isn't arriving until April 25th. I will have to pay an additional $200 for the gentleman to come back out and then out of bed for 2 nights. Amazon.com clearly stated the delivery date and now they will not stand behind it and it's costing me money and time and aggravation.

I have been shipped several things lately that were really substandard. A 128 GB SD Card that crashed as soon as I put it in my phone and put data on it and some other things. Amazon is rejecting negative reviews claiming that I am not entitled to write them. I think it may be because my husband is a warehouse employee but defective merchandise is defective. They are even rejecting some good reviews I have written. I have just as much right to review a product I purchase as anyone else. This practice is unfair and doesn't provide the entire picture to the public.

It's almost 10+ days I have raised request to return the product (car seat covers) due to poor quality, there is no action from Amazon. Earlier they communicated through auto generated mail that "Seller will review your request. All formalities were completed as per seller request." Despite of that no solution. I received a call from seller that "your parcel will be taken back" but no response. This is a bad experience with AMAZON. They say to be very cooperative and easy return policy but it's all fake commitment. I am forced to write this review so as in future customers should be aware of such false fact.

Amazon service is systematically scam, cheating, lying and money laundering business service. As soon as you have problem, you deal with people from Indonesia, Malaysia, India and of course third world country customer service. US consumers as taxpayers, we do not deserve this type service with such mega Amazon lies. US consumer affairs must do something about this.

Amazon is one of the worst when it comes to return and refund. I have had two experiences which proves that theirs is one of the worst refund policy. With a lot of hesitation I had picked up a saree from Amazon (because I got it slightly cheap). I did not like it and raised a return request. They took almost 15 days to refund my money and it was less by Rs. 100/-. There was no shipping charges at the time of purchase. But while refunding they reduced Rs. 100/- claiming it to be shipping charges.

Just spent 6 hours waiting for an order that according to their Amazon Prime website will be here by today at 8. Site says, 'out for delivery'. Well finally left their site and tracked it on FedEx. Will be here next Monday. After talking to two of their customer service representatives including a supervisor, they are willing to say sorry and give us a $20 Amazon credit. That is it. Be careful when ordering and trusting their delivery times and tracking. Their excuse was that it was not in the fulfillment center when we placed order and it took longer than normal to refill. But we were not notified and tracking was never updated. Poor customer service.

No less than 60% of the books that I order from Amazon arrive damaged due to shoddy packaging. Sometimes, the replacement books will arrive in worse shape than the original! Reaching a stateside customer service representative is near impossible! Just today, I spent 40 minutes on the phone trying to receive some assistance. It took four calls to the Philippines, two calls to Costa Rica, and three hang ups before I reached someone who could help. Amazon is good in theory only. It's much less nerve-wracking to visit a brick-and-mortar store and pay full retail! Amazon is just not worth the hassle.

Through Amazon, I bought an item a month and a half ago and it was supposed to arrive on April 14th. On April 16th, however, it still did not arrive. Due to this, I contacted Amazon and they said that it won't arrive due to some reason. No one at Amazon was taking responsibility in dealing with this issue. The vendor ended up refunding the amount after the fact that they had kept my money for 45 days. This is not fair because I had to wait 45 days believing the item would arrive and ended up finding out that it won't come. Also, this was supposed to be for my father as his birthday gift but that's not possible anymore due to the fact that the item did not arrive at all. To continue, no one at Amazon was taking this matter into consideration, they did not care at all. This was very disappointing and it will be my first and last time using Amazon. I will never recommend Amazon to anyone.

Worst customer service (Lying, cheating). I had ordered one Xiaomi Redmi Note 3 on 9th March with order ID - **. I received the phone and I found some problems in the phone. Then requested for the replacement. The replacement was placed. As the Amazon pickup service is not available in my place so I sent that phone through DTDC courier with tracking ID - **. In the meantime I received the replaced phone from the Amazon. Later on the product which I had sent came back to me from DTDC stating the receiver refused to accept. Then I had both the phones with me. Later on the new replaced phone also gave technical problems.

Three strikes in four months and you are OUT Amazon. Two days ago I went to Amazon to buy a much needed motherboard (this is the THIRD board I've tried to get from two large online stores) for my work PC after the Newegg Fiasco and this is what went down. Last night I checked the tracking information at Amazon and it stated my motherboard will arrive tonight 4-19-16, as I paid extra for one day shipping. I planned my day around this order so I can get my PC built and get back to work. Well, when I checked the tracking this morning, it had changed to a delivery date of 4/25/16 - that's another WEEK away. WTH?

So I have never used Amazon, so I decided to give it a try. I ordered Amazon Prime as well as $210 dollars worth of products. When I created an account I used the wrong email. I do not know what I used and now they refuse to help me. I just want to cancel the orders and remove my credit card information from their system. I cannot even cancel my Amazon Prime, which extremely frustrates me. They are ripping me off! I will never ever do business with Amazon again!!!

It's funny how it only takes them 5 minutes to take your money but then it takes 3-10 business days for a refund. I order 3 pair of shoes. They ended up shipping each order separately and I only received one pair that I paid for. I called and found out the shoes went to the wrong address. I payed for early shipping and even after correcting the problem, they still messed the order up and it took them multiple days to fix the issue. 4 days later when they claimed my shoes were on the way, they still messed up the delivery address. What a huge waste of my time and money.

I purchased a e-gift card from Amazon.com on Nov 25, 2015 from Amazon.com. I made couple of transactions in Amazon.com using this gift card. My Amazon.com account was hacked on 02-19-2016 and reinstated on 04-13-2016 by them. I didn't get proper response related to my hacked account and I could not make use of the gift card which I purchased. So, I raised a dispute in the month of March 2016 for $465 against my e-gift card which I purchased from Amazon.com. I was not sure of how much balance left in my gift card so I raised a partial dispute for $465. Amazon.com refused to settle the dispute. Amazon.com told my credit card issuer that $500 gift card has already been applied against my account. Dispute got closed between Amazon.com and my credit card issuer.

Hi, I appreciate any help with this difficult situation... It was the most expensive online purchase I made. We ordered an Apple MacBook (~800 pounds) from a seller on Amazon call Da Tech Pro. They delivered the wrong item (11 inch instead of 13 inch). Da Tech Pro (through Amazon) gave an address to return to, but did not give a shipping label. We returned it, and the item was returned right back to us. In ensuing discussions we engaged Amazon who followed up through their A-Z protection program and found that An Post (we live in Ireland) delivered to the wrong address (i.e. to the sender). So it went all the way over to UK from Ireland and a UK sorting off us must have sent it right back to us. An Post are investigating now, as it cost us 40 Euro registered post. After this Amazon said we were on our own and must return the item...

As per telephonic discussion with customer care, they said "you will receive your product on tomorrow." But on that day I have discussed with other customer care executive, she said that it can't be deliver. This is not right that you have no clearance about delivery. I have said to customer care executive that I want this product on today evening. I have to gift someone. He said "sure you will get it on tomorrow, but unfortunately it can't deliver." I think I have poor experience with Amazon & I am not satisfied with Customer Care Executive. This is worst service that I have faced & I will never let go with Amazon in future. Customer care Executive have to solve customer's problem but your customer care executive have no idea about that.

I was paying my monthly bill early and they started charging me late fees. Initially they credited me for them because I always paid them monthly before the due date and at least the minimum payment or more. Now they are claiming that because the payments have been early they are considering them an extra payment and will not give me a credit for a late fee of $35. It is totally unfair to charge me a late fee or any fees for paying my bill any day of the month as long as it's before the due date! They will not remove this fee and insist I must pay it in order to get with the schedule and pay my bill later in the month.

I bought 2 frames in February 2016 and returned both back the same month. I received a refund. One month later Amazon wrote to me stating there was only one frame in the box. NOT TRUE. In April Amazon charged the cost back to my credit card and I disputed the amount with my credit card. Amazon then wrote to me stating that my account is on hold if I don't pay for the item - which is in their possession. I called Amazon Customer Service - which is atrocious. Amazon said the person who received the return said there was only one frame in the box. NOT TRUE. AMAZON CUSTOMER SERVICE IS THE WORST. AMAZON CUSTOMER SERVICE ARE THIEVES.

Got a email from Amazon telling me that a new email was installed on my account. I am locked out of the account and all personal info has been compromised. I was P.O. then the rep I was speaking to froze my account. I had to cancel my credit card I had on file with Amazon!!! Now that all my info is in hackers hands and was locked out of my account. I feel no one is safe and that Amazon needs to get their stuff together.

I placed an order for 4 boxes of 6 each drinking glasses in two different sizes to be delivered by Amazon's free shipping, which specified they would be sent by UPS. UPS delivered the packages and I was required as always with UPS to sign for my package. The glasses were poorly packaged. They were in their original boxes put inside a large box all together with very little protective packing materials. Two of the large glasses arrived broken. Both boxes of the smaller size were all defective. These glasses had extremely sharp edges making them unusable as a drinking glass. I attempted to do a return online, but had trouble, so I called Amazon's customer service.

I placed and order on 29 March and received the product on 02nd April and since then I have been running after them to get the product picked up. First they asked me to contact the seller and then they asked me to send the product back by myself. WTF, why the hell do I send the product back and why the hell do I coordinate with the seller when I have purchased the product directly from Amazon. I didn't even knew the seller.

After looking at my bank statement, I discovered I was charged for an audible subscription $16.00 from the Amazon site. So, I don't know what is going on, but this is not the only site doing this and getting away with it until you catch it. They corrected once I contacted them, but how many people is this happening to without them catching it? But, of course they say it will take 3-10 business days to refund. Once they get your card number, in my opinion, they see what they can get away with charging everyone.

I tried negatively reviewing a product and seller on Amazon and it kept getting rejected even though it followed the Amazon review rules. They even block negative comments so the reviews are being rigged by Amazon in favor of their business! I finally got them to accept a negative review on the product but when I looked it wasn't there! WOW! What a corrupt business!!!

After purchasing a software product for download, I found that the software was not the same software product that was I purchased or that was listed on my receipt. I first attempted to flag the product by adding a review, so this did not happen to anyone else and the review was rejected. There was nothing vulgar or offensive I was simply trying to alert other potential buyers/victims - see the picture of the review and the rejection email. I then called there directly to request a refund. However, I was told I would have to call and get the refund from the company, as they do not have a process in place to make sure the product is correct. I was then transferred to the third party who sells on Amazon and that was almost 2 hours ago and I am still on hold. This is not acceptable. Amazon should make sure the products that they sell are correct.

I am usually satisfied with my purchases made through Amazon and the shipping is normally very quick. But with a recent purchase, the order was split into two parts. The first part arrived on time. The second part, which I really needed, showed as delivered, but it was not. When I went online to find out what could be done about it, the website said that I had to wait 36 hours before being able to further track the package. It also said that sometimes packages are listed as Delivered when they are still In Transit. Sounds like a very poor tracking system is in place. Since I really needed the contents of the missing package, I had to run out and purchase locally at a much higher price.

I contacted customer service number obtained on another site as I could not find one on Amazon.com. I gave all my info to the guy who answered my call. I then told him the Echo was not working but 30% of the time and would turn off most of the time before I could get out the question. He then proceeded to tell me the Velcro that I had ordered was returnable. No I said my ECHO. Then I asked to be transferred to a supervisor and was placed on hold for 45 minutes. The supervisor informed me I needed to be transferred to tech support. Again on hold. Tech support called me Catee. My name is Kathleen and I am a speech pathologist. I could barely understand her. She wanted me to stand close to the Echo and clearly ask it a question. I took exception as I do speak clearly but do want to have to stand over the Echo for it to work. She said she had to hear the problem to solve it. My description was not acceptable.

This company needs investigating by a consumer watchdog. The postage policy is misleading, false and geared to force you take up their "Prime" service. Items are advertised as free... provided you spend 20 on your order. Fine I get it. So I order 3 items totaling 27.99. Do I get free delivery? No. Because my items are from different sellers I need to spend 10.01. Right. I'm confused. If I have to spend 20 to be eligible, I have to spend 20 at the same seller... right? Wrong!! You can spend up to 40 from various sellers to be eligible for free delivery.

I recently sold some items on Amazon. Spent 600 plus of my bill money to ship these item and most of my items have sold and are long gone. But 3 months later I still have not received 1 dime... After all their lies and more lies I decided I'm done. I will never shop Amazon ever again. They the company WA State based are above any laws and are not regulated by any seeing how they Yao so much political clout. They own the main newspaper in Seattle and have a huge lawyers team. They pretty do what they want, how and when they want. And train their employees to be the same "if you don't know the answer lie, lie, lie" and that's what they're best at. I'm waiting over 3 months to get paid from things I sold.

Anyone thinking of opening a store on Amazon, be aware that if you do, no matter how insane the customer complaint is, Amazon will leave you high and dry. I believe the reason Amazon does not care about the vendors is because there are thousands waiting in the wings to take your place. The process to get on Amazon is brutal and I mean brutal. You deal with non-professionals who will give you standard responses and make you dance in circles and when you are done make you dance again. How disrespectful. Especially to those like us who have been in business for many years. They act like they are doing you a favor and trust me it is expensive to use their site. Another point is the reviews they allow posted on your page. They are not monitored and cannot be removed. So anyone who has ever used Amazon and even people who have never used your product can say anything they like.

Placed an order for Womb Music Heartbeat Baby Monitor by Wusic. I was looking forward to keeping check on my husband and new bundle of Joy!!! Well needless to say this company messed that up for us!!!! I can truly say this company is the worst in my eyes! I cancelled order because the order was taking too long! I was given a date that it would ship and it never did! First sign that it was going to be a bad experience!!! Well my card was charged for this item and keep in mind it never shipped!

I ordered SSD from them on 4/6/2016 and would expected it by 4/9/2016 because it is PRIME item and I have PRIME membership, but the estimation date is 4/11/2016 which is 3 days late as they stated in their Prime policy. I contacted customer service, but the one was being very rude, and wanted to rush me to close the conversation. They even don't let me cancel the order which are not being shipped!!! Really disappointed with the Prime and their customer service. I paid $99 for it but they can't deliver the service what I deserved.

I purchased two Captain's RV Flexsteel seats from Amazon. ShopEddies: I tried to contact seller, no matter what number you dial, the only way you can get a response is by email. If you enter Flexsteel BUSRV2930 Captain's Chair with Slide, Amazon site, you will see these are leather seats, with power slide. The seats ShopEddies sent are cloth, with no power slide. I believe ShopEddies is a fly by night company, dealing in trash. The seats ShopEddies shipped are not worth $40.00 each, they are junk. We paid $650.00 per seat. I think ShopEddies needs to be sued for fraud. I am as mad as hell.

I ordered a cellphone through Amazon which was supposed to be delivered by UPS. By Friday April 8th, 2016, 7:00 pm original tracking confirmed delivery which was later changed when I again checked the tracking. As of April 6th the order had not been shipped. UPS had not received the package therefore it could not be tracked. I tried to cancel the order, Amazon's Customer customer service was unable find out any additional information. I tried to cancel the order. They refused. No one can say where this package is but UPS the named shipper never received it. So the item is not in transit, has not shipped and appears to be lost.

When ordering from Amazon.com, I was charged for an order, then refunded and then recharged for the exact same order when the order ships. When I called customer service, they acted like this has happened many times, it's no big deal... Well, it is. I'm glad I had plenty of money to cover the coming and going of funds, but there should absolutely be no reason for the company pulling the money out more than once. I refuse to use them again, along with any of their subsidiary companies. Bye!

About a month ago I sold a copy of Halo 5 on Amazon and it sold very quickly as I had the lowest price available. I shipped the item that day and the next day the buyer contacted me saying that they had bought Halo for someone else and that person had already purchased Halo 5 and the buyer wanted to return the game. I agreed and told the buyer that the game had already shipped and that once the buyer returned the game and I had received it that I would refund their money. After 2 days the item reaches the buyer and on USPS.com it shows the item as refused. Throughout the weeks the buyer continued to contact me and ask about the return and I continued to notify the buyer that I had not received the return yet.

I am fed up!!! If you bought an item at a store and decided to destroy it and tell them to send you money, they would laugh. At Amazon, that is their way! They have screwed me three times. First- I sold a Sirius Radio docking station. The guy kept it for a long time, then he wanted a refund but didn't want to return it. He was forced to return it so he ripped out the part that held the radio and kept it. I was still forced to refund his money. Second- I sold a tablet. The grandma who bought it let her precious angel carve her/his name in it. She then requested a refund. Amazon made me give her a refund.

I ordered 3 X casual travel pants. The sizing in no way complies with US standards. XL is an actual 8. I requested to return the goods over the course of 4 telephone calls. Each time my request mysteriously dropping off the system in whole or in part. I was eventually sent a return label for one item only where shipping was at my expense. I was refused their A-Z coverage for these orders with no explanation as to why. I did not qualify for it. I am a Prime Account Member. I will not be renewing it. Amazon gave me the number of the vendor, it was no longer in service. They clearly have no standards and checks in place for their vendors. In the clothing line be extremely cautious. The clothing sizes are vastly off from the US standard because they are made in Asia. My receipt is electronic on the same device and I am not able to get it into the photo section.

An item was purchased from a third party seller on Amazon. A request was made to cancel the order. The seller refused stating that it was being shipped and that I should just simply refuse the delivery; this was not true. They shipped item after my request with the intention that they would never honor my request for a full refund. I filed a A-to-z claim which was denied by Amazon stating that it is not eligible as correct item was received. The problem is, I never opened the package to even determine if the correct item was sent. Amazon has adopted a laissez-faire attitude in this matter which leaves the buyer unprotected. I have sent confirmation that the return item was received by the seller; the seller then questioned the authenticity of the USPS document. I am completely disappointed and will probably never do business with Amazon again.

I purchased a laptop from Amazon.com, then found a different laptop with much better specs for a few bucks more. I returned the original laptop without opening the package. It's been 15 days since Amazon received it and they still haven't even processed my refund. Now I have to wait an extra 3 to 5 business days to get it because a supervisor from customer service had to submit a request for my refund. Really?

Though I am generally happy with Amazon, Prime is in no way worth $99. Amazon advertises all the streaming TV and movies. The movies are often second rate, and the TV is often ONE episode to get you hooked in order to have to purchase any more. It is very deceiving.

Everything just works with Amazon. I have a horrible memory and buying stuff during the 30-second window when I think of them on the Amazon mobile app is a life saver. With Prime I get 2-day shipping free and free returns. Returns are so easy too - just print a return label and give it to the post office. Always good prices and the largest selection with tons of reviews. I'm a fan.

I ordered cat grass seed with free shipping on 8/17/2015 for $39.00. I received a surprise bill for an extra $100.56 on 9/14/2015 for Amazon Prime Membership amzn.com/prime NV! I called my credit card co. and they actually got the fraudulent charge reimbursed. They told me there is a tricky button you can press when you buy! No one is notified of that! Well, then I ordered my son a gift for Christmas for $100.56. I had no clue Amazon would pull that fraud again. They charged me $105 for Marketplace Pmts Amazon.com/bill WA, again on 12/10/2015. THEN, on 12/22/2015, they charged me again $105.00 for Amazon Membership amzn.com/prime NV... I can get no one on the phone, or to call me back, or E-mail me. I can not get into my account because they pretend I have no account. I changed my password, and they say it is wrong. I have spent many hours trying to get in touch with somebody.

We decided to file a legal BBB and Consumer affairs claim against Amazon.com since they started to make biased decisions and giving misleading information. We have robbed by West Wild Studio for a defective item# 110-2971803-1799416. Seller didn't work with us. We opened an amazon.com A to Z claim. We needed to call Amazon 4 times. We have spoken to Moses, Andrea, Alex (supervisor) Robert, Shenika (Supervisor; who claimed she can not hear us although we had full bars: Screen Shot). Then she said she hears but she does not understand the accent although she had a very heavy accent! We offered her to connect us to another supervisor. She refused rudely. We needed to call them again. We spoke to Natalie (Supervisor) who promised $99 would be refunded to our Credit Card since Amazon.com sent a completely different item than advertised.

My mother purchased a bed rail to convert my baby's crib to a full-size bed back in June. Based on the description I had no reason to believe I should disassemble the crib to test them out because it stated it worked with my crib. Granted it has now been 9 months and my toddler is ready to transition. We tried converting the bed and the rails absolutely do not work. Third party refused to return and Amazon Customer Service will not make any exceptions! I am so done with Amazon!! We purchase thousands of dollars of stuff... Just lost a customer!

Hi, I am Ronak ** (my Amazon ID: **) and I had placed the order for Moto G Turbo White Mobile with order ID #** on 27-Mar-16 with Amazon India. I used the promotional code which reduced the price from Rs.12,499 to Rs 4999. I received the confirmation mail on 27-Mar-2016 regarding delivery dates. But now in the evening on 28-Mar-2016, I got the mail that order has been cancelled & refund initiated. As I had not cancelled, they are saying there is a technical problem in pricing. How come there is problem in price? Price was showing Rs 12499 only, I have used promo code which reduced the final price to Rs 4999 after giving discount of Rs 7500. Amazon is saying that it was error or technical glitch but if promo code is applied then it is verified from Amazon only that is why we can apply the promo code in it otherwise Amazon says that it is INVALID CODE.

My pkgs got lost and they did everything they could to make it right. U.P.S. in my opinion dropped the ball. Amazon went up and above solving my problem. I went from thinking I would never use them again to I will use them as much as I possibly can. Good job Amazon!

Amazon's website does not have an explanation of the different shipping places that you must pick when buying from Amazon! I did not want the Amazon Prime and I did not ask for it! But I did not know which shipping to choose and there was no explanation! So after I ordered my cat bubbler, I called back Amazon to make sure I did not choose the Prime! Their customer service which is in Korea or something, told me I was "ok", that I did not choose the Prime and also she said she my choice of two-day shipping was free!!!

Received a gift card as a gift. I scratched the claim code off the back and went to claim it online. The money on the card had already been spent somehow (stolen). Amazon claims this is in no way their responsibility. When contacting customer service they put you in this obstructionist feedback loop that has you continually waiting 48 hours for someone new to contact you to say once again, it is not their responsibility. They are acting in bad faith. I believe their security protocols, on their cards and card numbers, are to blame.

I signed up for Amazon's Subscribe and Save. I get a monthly delivery of common use things. Because I receive more than 6 different items each month, I receive a 15% discount on all the items in my subscription. One of these items is Flonase Allergy nasal spray 120 count. For the past 3 months, Amazon has been raising the price 15% every month, although the item is and was available for a lower price from Amazon. At this point, my discounted price for Flonase is about the same as the average price available on Amazon, but without any discounts. Which begs the question: where's the "Save" in Subscribe and Save? Plain and simple, it's false advertising. It's just a lock-in to whatever Amazon wants to do with the price. If I cancel the Flonase from my monthly subscription, I no longer receive a 15% discount on any of my other monthly items. Translation: lock-in.

I don't get it, Amazon never used to do this. From the beginning my package was supposed to be delivered the following day but because I couldn't answer my phone the courier refused to deliver my package. That's ridiculous because I've had Amazon for several years and have never had to answer the phone to give specific delivery directions. It's pretty simple - I live in an apartment building. Leave the package at my front door. Any other company I order from can get inside the building and leave the package at my doorstep.

I have had horrible experiences with Amazon. Today I was notified by Amazon that my package was being delivered, then after spending all morning stuck at home waiting I got another notification stating the package wasn't being delivered. I called and spoke with Amazon rep. And the guy said he called delivery company and they said my package wouldn't be delivered for several days more, because of docking issues (Wth?). But since I received my package two hours later I figured the Amazon guy from Washington State is just a liar. Customer service reps. seem to be air headed. None of the reps I have spoke with are helpful.

I have been a happy customer for many years on Amazon, but recently it seems their screening practices seem to have lapsed and scam companies are becoming more prevalent on the site. I purchased some shelves from a company called Artifact and they took my money and sent me nothing at all. I have filed a claim (which apparently takes Amazon a month to look at) and contact the seller repeatedly to return my money, which they have not. This is obviously a clear scam and the worst thing I have found is that Amazon won't post my review on this item/company so other people are obviously going to get taken for their money too. Very poor show Amazon. I have been a big supporter of yours for many years but now it seems this big company is going the way other all the others... greed replaces quality.

Amazon is always shipping products on time and in excellent condition. Everything I have bought from them is excellent from clothing, nutritional supplements, hard to find cosmetics, dog supplies, shoes, cleaning supplies, tissues, paper towels, etc. If something does go wrong, Amazon credits the original purchase price without questions. Excellent customer service, and product quality.

I submitted a negative review on amazon for the book Medical Medium - it was rejected. The excuses Amazon gave for rejecting the review didn't apply, but they refused to post it, saying I could not review the product. I then posted a positive review and it was posted in minutes. Outright bias! I closed my account.

I have been a prime member for a number of years. When ordering products, one will oftentimes see, order this in the next (hours and minutes) and get it on (usually a day later). I ordered a product and it said order in the next 7 hours and get it on Monday, 14 Mar. I ordered the product in the time frame stated, just got the email that states it just shipped, a day late, and it will arrive by Wed. I have ordered stuff to be delivered by a specific date, and weeks later it still hasn't shipped.

Amazon came through with flying colors! They exceeded my expectations in resolving my problems. Their customer service was excellent. I tried to delete my review and I never heard back after submitting a request to delete it. No one from Consumer affairs answered me.

Purchased 2 of these in 10/14 for Christmas gifts. Both simply stopped working just beyond the warranty date. Tried to explain to Customer Service that they were possibly defective - kept giving me the warranty story. Think Amazon needs to revise policy relative to THEIR products that indeed, may be defective as opposed to sending countless Customer Satisfaction surveys to someone who indicated she wasn't satisfied and gave specific reasons which were either ignored or dismissed. Their third party sellers stand behind goods better than Amazon does.

My son in MA sent us a LongHorn gift card. When we received we missed a step. We never receive the gift card. My and I both contacted Amazon Support and explain the problem we are having. Stated she would give to a team to make a decision. Each time they delivered same message. Basically not enough data. I have spent hundreds of dollars over the years. I did a some like this 23e4G6y7jH. They won't sent the order number, Do think that they read these statement?

This vendor should NOT be allowed to sell their products via Amazon or endorsed by Amazon by allowing them to sell through your website, as they are ripping off customers. Although I was able to cancel this order in time (I hope, as I still have to contact my bank today), I am VERY concerned that this vendor is allowed to sell products via Amazon, due to what clearly appears to be fraudulent business practices.

I was making order in Amazon and I thought I was paying with my credit card points but I didn't know that when you used a another credit card, it saves in the account automatic. So was using my friend's points. Not mine. I hope this don't happen to no one.

This is crazy. I paid for Amazon prime and have always gotten my packages within 2 days. Now they have changed it to where some items in prime take 1 week for you to receive them. Amazon has lost its value to me. They have cut back on the good prime shows charging for more than before and now have literally stopped their 2 days shipping. Hey they made the rules when we joined prime that prime items would receive 2 day shipping and now are not following through with their promise. In the last 5 years my wife and I have spent over $20,000 dollars on prime simply because they offered 2 day shipping by joining prime. As for Jeff Bezos enjoy the money we spent because you won't see another dime... time for eBay.

So there is a bad apple working at Amazon. I have been a Prime Member for 5 years and ordered over 400 times. I had my first bad experience with customer service. I let him know he was rude. His username said "Michael." Well as chance would have it "someone" requested my paid for until Autumn 2016 Prime Membership be canceled. Just a few hours AFTER Michael was rude to me. What are the odds, eh? I talked to a specialist via chat and her big resolution is to lock me out of my OWN account. So now as a disabled person who relies on Amazon I am completely frantic. This has been a horrifying experience. And I have no recourse right now. I will be contacting the Washington State AG for Amazon and the BBB though.

I finally received the item but from the condition of the item I felt it was used and it was returned and some one at the company send me that one instead of something new. So I called up to explain I would like a replacement. I forgot the customer service rep name, but the guy who answered the phone had a sarcastic and condescending attitude accused me of being a trouble maker in his own way. I am not a troublesome customer, I told him many times I have received merchandise that was damaged as well looked used and I called to get a replacement not a refund but a replacement. I believe if I bought something new I should get the item new not damaged or used. He said I cannot receive a replacement when I asked why can't I, he said he does not know even though I told him I do not want a refund I just want what I pre ordered.

Ordered Jarrow DHEA vitamin supplement Jan 19, 2016. Items delivered were Green Tea Supplement with a DHEA label slapped on. Mailed them back by UPS that week. Amazon sent notice thanking me for returned items on Jan 28. Then a series of emails were sent by Amazon stating that if I don't send items back, they will bill my VISA account. I tried emailing and calling them without success. My card was billed today (March 8). I finally got through to a live person who apologized and said they would credit the amount back in three days. No explanation about why they didn't look at their return records, or why they inferred that I was lying.

I just got finished selling ALL my bitcoins! Over $2,133 worth of bitcoins, sold on LocalBitcoins.com for Amazon.com Gift Cards and Vanilla Visa Prepaid Credit Cards. As you can assume, the Amazon Gift Cards were simply loaded to my Amazon account. As for the prepaid credit cards, I purchased more Amazon gift card balance with those. In other words, reloaded my Amazon gift card balance with the prepaid credit cards. Shortly after finished selling all my coins, my balance had a beautiful balance amount of $2,133, and I had not yet purchased a single item on their website. I was just hoarding the balance because I loved the idea that I had so much money and I could get so many items for such great prices.

Amazon India is very bad return policies. I have return an item 10 day back but Amazon has no interest to return my amount. Reply of the customer service agents are illogical. If Amazon continues to do this kind of cheap business, definitely very soon, you will see it has closed its business in India. The seller they have involved for the item is an idiot so as Amazon. I will ensure this will be my last purchase from Amazon India. Does it seem logical... the place where Amazon can deliver the product doesn't have pickup facility while returning.

Amazon promised me delivery of an item by Saturday, but did not deliver on Saturday. I got a text message saying, "We tried but we're unable to deliver your package. We'll try again on the next business day. We apologize for the inconvenience." The problem is, my wife is a teacher who needed that item, a DVD, to show her high school class on Monday, so retrying the next business day was not good enough. Most of the time when I order from Amazon, it's not that important for it to be delivered exactly on time, but this time it was. This is the first time I experienced this problem with Amazon. I am not yet ready to cancel my Prime membership over this, but my formerly high opinion of Amazon has gone down significantly. It is not clear what the "explanation" meant. Did they come to my house and find no one home? Did the delivery truck driver have a flat tire? What does it mean when they say, "We were unable to deliver your package"?

Damaged item received. We bought 12 Laptop Dell Latitude E6420 fulfilled by Amazon.com from TECHarvard seller. One came severely damaged. We were not able to get any information about replacement or refund from their customer service.

I requested a refund on Feb 18th. I was approved by the seller for a refund. They received my return on Feb 20th. As of today, March 4th I have not received my refund and Amazon has not been any help.

Amazon have owed my company for products we supplied their customers for over 3 months. They will not pay and it's no wonder that they are now on multiple do not sell to supplier lists. Do not deal with Amazon. They are a bunch of liars and thieves and don't even speak English correctly most of the time. Sellers and buyers be aware.

Added items to my cart that totaled the required for free shipping. One item, a batting tee, said '29.99 plus free shipping on orders over $49'. So, I added it to my cart and added another to make it over $49 - both items stated free shipping on orders over $49. When I tried to check out the total was over $50 but I could not see the free standard shipping button for the batting tee. I did not want to pay S&H so I left the items in my cart and came back 3 hours later to see if I could figure it out but the tee had doubled in price and had been moved out of my cart.

First, Amazon isn't my favorite when ordering online. Slow shipping, high prices, unfriendly search engine, and lastly I can't use PayPal. But there are those times when I do make use of their site. Recently I placed a small order with Amazon using the card that's registered to my Amazon Account. Shortly after placing that order I noticed an unexplained debit charge for $1.00 titled "Amazon". I called Amazon's Customer Service immediately and was told they sometimes run a "Test Charge" to confirm they're getting a valid credit card account. They said that I could expect to get it credited back to my account within a couple of weeks. WHAT? I have never before encountered a business that could secretly withdraw funds from a customer's account for the purpose of "account confirmation". This has got to be illegal.

I don’t think Mr. Ralf ** managing director Amazon.de GmbH: will be happy!!! Amazon will take your money from a prepaid card but to make any refunds they will force you to prove that you have and must enter a valid non prepaid card. My name is Jimmy ** residing in Heidelberg, Germany. Recently Amazon charged 46.41EURS from my still valid prepaid credit card from ReiseBank (Master card). I also used this same card to make up to 3 purchases as a private normal customer of Amazon. They claim that I had pressed a button on my computer and that through that I become a seller customer which services I never applied for and I am not a seller customer of Amazon. I have never engaged in seller activities with Amazon.

Used to shop Amazon.com frequently and referred friends, NO MORE. Sometimes I waited for weeks for items to arrive and every time I go on Amazon to check items I was thinking about buying, they are a lot more expensive. Prices rise by minutes, they don't appreciate the customers who have been there for years. Oh well the bigger you get, the harder you fall.

On January 21, 2016 I received a package that I ordered from DigitalandMore through Amazon.com for total of $830. I had ordered a Nikon d5500 package that had 4 lens and various other items. Upon inspection of items I found a lens that did not work. I contacted Amazon and DigitalandMore asking for a replacement. I was told that the lens was not broken but was in fact not compatible with the camera it was sold with. And was told that I should have checked with Nikon before purchasing the package to make sure everything was compatible. Amazon advised me to file an a-z guarantee claim and they would take care of it.

There have been complaints of Amazon's refusal to allow customers to choose to speak to reps from the USA going back over a decade. My reason for not dealing with India is reflective of my most recent horror with the agent who had no advice for the required uploading of the Kindle - I have no WIFI place where I can leave my Kindle for 24 hours safely, and I haven't seen the USB port in over a year for a manual upload. If I don't comply with the things I cannot do by 3/22/16, my Kindle will become an inoperable piece of junk.

I have shopped at Amazon for years. I would place an order, and 9 time out of 10 it shipped the same day. Now unless you pay them $99 for prime, they hold the order for a minimum of 4 days before shipping. Well I have figured out their little game, so unless their price is much lower than I can find elsewhere, I buy from another dealer. I have gone from ordering from Amazon 75% of the time, down to maybe 30%. I think Amazon has shot itself in the foot. No one should be expected to pay a retailer $99 just to get good service.

I am giving Amazon.com one star because two shipments were supposed to arrive 2/17, then changed to 2/21, have not arrived yet. The email I received from amazon.com contained an apology and simply indicated that if I didn't receive the rugs by Sunday 2/21, I could contact them for a full refund. I'm not interested in a refund. I need the three rugs I ordered. I just tracked the shipments on FedEx website and I discovered that the rugs were shipped Friday, 2/19 and will arrive 2/25. I find it bizarre that my amazon.com account still shows the shipment to arrive late on 2/21. This is extremely poor customer service.

I received this email today from Amazon seller's support: "We wanted to let you know that your Sponsored Products campaign(s) listed below are going to expire within the next few weeks. Don't miss a day of advertising because your campaign(s) have ended." And I just wanted to ask you why I have received this message when I was not able to activate the promotional items because for some strange reason they were all NOT in the Buy Box?

Let me start by saying I almost never shop online. I decided recently to build a Gaming PC and it's easier to get the parts I want online. I have a couple friends I work with who say they are prime members of Amazon and it's awesome and I should try to order my parts from them. So I first start by asking how much that costs and they say about $100 a year. Well I don't shop online much so I wasn't going to buy the prime membership, but thought if they are treated so well maybe I will be too, and that's where I went wrong.

I ordered three $50 gift cards on Feb 4th. One to delivered immediately, two on Feb 13th. I got confirmation emails from Amazon of all three transactions with the correct email addresses for the gift cards to be sent to. The one person I sent the card to immediately got her gift card. When the 13th came the other two people did not receive their cards. When I looked at the delivery confirmation sent by Amazon on the 13th, THE EMAIL ON BOTH CARDS WERE DIFFERENT AND THE CARDS WERE REDEEMED. Various phone calls to Amazon as well as Email to Customer Service with screenshots lead to them closing my account!!! When I finally got my account opened back days later I received an apology as well as they can do nothing about the gift cards cause they were redeemed!!! THEY WERE REDEEMED BY WHOEVER CHANGED THE EMAIL ADDRESS.

I am selling on amazon since 2008 with excellent performance. Some time in 2013 they found few items that was describe as they wanted it. In the same time I sent them few items that was pass the testing. They put it down in 2014. They found another few item and they sent me warning that I fix and I was told to reapply with $500 (it's a nonsense just to show the shareholder the are in profit) non-refundable. I had to borrow the money.

For years I've noticed a dollar charge with each item purchased with Amazon. When signing up I added my credit card. I used my Bankcard and it automatically check off the box as debit. There was no opting that selection. So when looking at my statements of my bank I've noticed a dollar charge for each and every item purchased with Amazon. So I proceeded to call my bank and explain to them and ask them why this was. They had advised me to call Amazon and to put in a complaint. So I did and I got absolutely nowhere. The lady completely insulted me by telling me that she would walk me through and taking out my debit card and putting it in as a credit card. I had advised her that I wanted a refund on all of my dollar charges because it was not my fault when putting my debit card in. She said it was completely impossible and she cannot help me.

I have been a very happy Amazon customer for many years but especially since 2005, when I moved to a small Southern town where I cannot find the products I had available to me in the large metropolitan area I lived in. I use a lot of imported products and Amazon provided them for me. They were not cheap but the Euro exchange was high and I paid what they asked and enjoyed my purchases a couple days later via free shipping delivered to my door.

I bought Microsoft Office software on Amazon.com. The software was illegal. Not only can't I return it (out $300) but I can't even leave a negative review. Furthermore, I received a product that was not as pictured. Not only won't I purchase on Amazon, but worse for them, I will tell every consumer and business I run across (many) that Amazon is the worst place to make a purchase as you can lose your money with no recourse.

I have enjoyed Prime membership for the last two years. All shipments are right on schedule. And, who can pass up two day free shipping for just ninety nine dollars a year on Prime eligible items (many items qualify). As an avid reader of this site, I have seen the numerous online horror stories from big-box and specialty retailers. Wake up and only order from Amazon with the amazing benefits of Prime!

I had ordered a White Board from Amazon from the seller HAKIM on 4th of Feb. It hasn't been delivered as yet and all I got was a call from Speed Post (the courier service) saying that they cannot deliver the product as it would not fit in a cycle. Fit in a cycle? I paid Rs. 214 just for shipping charges and they give me this reason. I contacted the seller on email as well but he tells me lies that the courier service came to my house. They have a very negative rating (check the screenshot) The COURIER SERVICE NEVER CAME AND DID NOT DELIVER. I am forced to make this complaint and hope Amazon takes some action.

I have had a problem with an order since 12-17. I have been lied to, misdirected, and flat out was mistreated! 1st unit I received was faulty. 2nd unit was damaged and refused. 3rd unit had min damage to box only so I accepted it.. While I was on the phone with Michelle (rep for Amazon), she was handed a script to read to me to shuffle the call to legal dept. I then asked for a supervisor and SW chip (lead for her dept) has took over this matter and said he will issue a refund for the org. purchase and comp the new unit. We shall see?

Item delivery a sham!! An LG Electronics 60UF8500 60-Inch 4K Ultra HD 3D Smart LED TV (2015 Model) was one of many items I ordered including surround amp, speakers, TV stand, etc. I originally ordered an open box, 'LIKE NEW' TV thru Amazon Warehouse. The TV was scheduled and delivered in time for the Superbowl. It was delivered with enhanced delivery (they take the TV in and set it up to make sure it is working correctly) but the TV was unusable and the stand was missing from the box anyway (so much for 'like new' condition with actual parts missing). The screen looked like it had been stepped on with a heavy load. The screen actually had 2 footprint cracks in the screen and was full of artifacts. The delivery was refused and the delivery company recorded the issues and provided photos to the shipper (Amazon).

I have been selling a few books and CDs on Amazon to raise money for dog rescue. I've never had a problem with Amazon paying me before. But yesterday, they said they could not pay me because they my credit card was invalid and they needed to verify my bank account through my credit card. I really don't understand why when they have been paying money into my bank account for over two years. However, my card is not invalid. I spoke to someone at Amazon and have had a long email exchange with various drones. All they do is send me format emails telling me what their rules are and to contact my bank. This doesn't help at all. Useless customer service, and they are not handing over money that is mine! I wonder how many people they have done this to who have given up eventually!

So I was a happy bride to be when I started using Amazon regularly. I had bought a few Christmas gifts then went right into the wedding, spending $1,000 in 2014 and nearly $3,000 on the site in 2015 total for just the wedding. I had also taken out an Amazon CC for any other wedding purchases above that amount. It had a $500 cc limit. Amazon got a large part of our wedding business thus far and things had been going well. Why not right? I am a normal working adult. They charged my cc and my debit card and gave me the runaround with Chase Bank for so long it was all covered up. The first day they admitted to something having gone on on my account, then never did again. They refused to help solve the problem and along with JP MORGAN CHASE FINANCIAL INSTITUTION I lost my great credit score for trying to fight them for a sizable amount of wrongful charges. I may work but I am working class.

First and foremost I never bother with writing reviews let alone go out of my way to create an account just to write something but this company deserves all the bad credit it can get. I purchased a physical book from third party on Amazon not too long ago. I tried refunding it but the address that was given was wrong. So I contacted Amazon's customer support and they claimed to have fixed it by e-mailing the third party guaranteeing me a response within 2 days. A week goes by and the third party emails me and we don't resolve the address issue.

I had a slight misunderstanding with the Amazon Prime account. I thought I was signing up for a free 30-day-trial, when in reality, I signed up to pay the $99 for the year account. Being a high school student where I don't make a lot of money, I was extremely scared. Taking $99 out of my account which I was saving for college, was terrifying. I called Customer Service and spoke to a wonderful girl named Melanie. She helped me through the step by step process, keeping me calm the whole time. She ended up being able to refund my money and even told me about discounts I can get with Amazon once I'm in college. I could not be more thankful that she took the time to help me. Thank you Melanie!

Poor customer service -- worst experience. Poor on Amazon. I have requested for the change of delivery address. These guys made a mess. Have initiated the return by their own and also for refund. How could they initiate the return without intimating the customer who is waiting for the order? Poor on their part. Sorry to say this these people are "good for nothing." Indian e-commerce companies are far better than Amazon.

Be very careful ordering this product from Amazon. The disc arrived in a broken case with the 2nd disc being defective due to flaws in the disc. I have been a customer of Amazon for 15 years and they treat their customers like crap. I'm a long distance truck driver and I have to send my mail to a secure address while on the road. For 10 years that was not a problem, but now Amazon has decided that if my orders go to a mail receiver where it is signed for and secure, I don't have any rights as a customer. This is not right. I can't leave mail pilling up at my condo door while I'm on the road, because it would be stolen. My truck is my home and there's no one else to receive it while I'm on the road. Where does Amazon have the right to say how I should receive my mail? What has happened to customer service. Companies want to dictate how I'm suppose to live and then they wonder why customers aren't buying as much.

Extremely frustrated and disappointed with the seller, shipper FedEx and Amazon.com. I ordered this item 3 weeks ago and it was never delivered. I proceeded to contact Amazon customer service who then contacted the seller confirming the item was delivered and signed for... THE ITEM NEVER DELIVERED AND NOWHERE TO BE FOUND BY MYSELF OR ANY OF MY BUILDING RESIDENTS. I asked for proof of delivery and it was never given to me by amazon or the seller BUT THEY TOLD ME THE ITEM WAS SIGNED FOR? I strongly recommend you do not purchase from this seller or use FedEx as a shipper. Very disappointed that neither the seller, amazon or the shipping company will step up and fix this situation. It's not necessarily the mistakes made that reflects a company's reputation but more so how they handle the mistakes and if they attempt to fix them. Buyers please be careful.

Sigh... I heard that you could sell things on Amazon. I have a lot of gently used books that I wanted to sell. I read over their fees and do a little research on how it works so I decided to go ahead and give it a try. I start creating a seller account and as soon as I put in my credit card information "BAM" I get a message saying that my account had been suspended. What?! Okay so I call/email trying to get someone to help me figure this out. I finally get an email from the seller-performance group saying that I was permanently banned from selling on Amazon and please do not respond to this email. That was it. No investigation, not even a return call. I decided this was a company that I didn't want to do business with. If someone had used my email address or my name in any kind of fraudulent activities I feel like they could at the least let me know what happened. I had to close my cc account/change debit card the whole nine.

Total ** customer care that doesn't support its sellers that make them money, and allows buyers to submit bogus claims. Disgusting. Sellers beware - they don't give a damn about you.

I had purchased a watch through Amazon.com and paid extra for shipping so the next day I received 3 out of 5 items ordered but the one item that I needed was not there even though he said it that was delivered. So I contacted the customer service and explained the situation and the importance of the item. I was told to wait until Monday so I did. No item waited until the previous week nothing. So I called customer service and the support specialist told me there is nothing more they do for me.

Please read and be advised, this is my only outlet to help people. I take full responsibility for this message. It is the truth. I unexpectedly received a lenovo smartphone in mail that I did not order. I contacted customer service by phone and they said "Sorry that your information to your account had be hacked. We will notify buyer and you can return phone and get money back." The only thing they said for me to do was to change my password on my account. I called again, twelve days later, still have phone and nothing credited to my account. I spoke to another customer agent. I could not understand them. I asked to speak to someone else. They said I will get manager. No one ever picked up after fifteen minutes. I hung up.

I bought a pair of Bluetooth headphones over a month ago, they were DOA. I returned them in a few days. Now, a MONTH later, they send me an email telling me I have 24 hours to return it, or they will recharge my credit card. UPS tracking confirms it was picked up a month ago. I spent 10 minutes just trying to find out how to contact them on their website. They hide that information from you! When I finally went through the whole ordeal of selecting the order, and selecting my issues from the drop down menu, and click EMAIL, it then tells me I have to select an item first, and the same thing happens over and over.

I ordered a pair of shoes. They did not fit me or anyone in my job, where there's over 35 employees men, 10 of them have the same shoe size. The shoes were made for a clown. With a very skinny foot. They refuse to send a call tag to pick up the shoes. They wanted me to go take them to a shipping company and ship them back which I don't have the time to. That's why I mail order my shoes. Amazon said they would refund me and to do whatever with the shoes. I never got my money from them. I call back to speak to supervisor, and they never put one on. Make a long story short I don't recommend Amazon to no one.

I purchased a Toto toilet and the service to install the toilet from Amazon.com. The toilet arrived promptly I scheduled the service to install the toilet. The instruction stated that the service order will be routed to the service provider and someone will contact me within 48 hours. No answer after 48 hours. I thought the order did not go through. I cancelled the original order and placed a new service order 3 days later. Then I got a call from a service provider inquiring about the cancelled order the next day. Because of the order was cancelled, they could not performed the work. Amazon routed the new order to a handyman service in Arizona state by mistake. Of course they can't install the toilet in Los Angeles! Amazon realized the mistake and rerouted the order to Sonny's Handyman service.

I ordered two white leather couches. One arrived good, but one arrived severely damaged. When I opened the box, the leather couch was torn largely in two places. The areas torn on the white couch were bruised. So, someone must have hit or dropped the box hard to cause the bruises. I contacted Amazon that one of the couches have two large tears. I requested them to pick up the damaged couch and to send a replacement. Customer services dragged on and on. I sent them photos. They will not send a replacement. They kept asking for photos over and over again. I informed customer service that I've sent them the photos of the damaged couch already. My emails proved that I've sent them the photos to the correct email address.

I absolutely love shopping with Amazon because of their incredible customer service support. I'm really shocked by their 2 star average review on ConsumerAffairs considering how customer focused they are. Every time I call about a complaint with an order, they never fight me on little details like other companies would and simply try to fix my problem with no 'ifs and or buts'. There's never a robot that answers my phone call; I immediately speak to a human being (WHO SPEAKS PERFECT ENGLISH) and always get my issue resolved within 5 minutes. It's incredible. Amazon is the best.

I am a prime member of Amazon and wish I had bought stock in the company when I first began shopping! I have bought many items over the last 4 years and will continue to shop in the future if stocks don't continue to tumble! I always come away from returning, or complaining about items not received in a satisfied customer bubble. Amazon does not disappoint, they strive to provide customers excellent service. If only our government would learn from them.

I have placed several orders with Amazon throughout the last couple of years and my experience with Amazon has been flawless. I had an issue with one company not sending me exactly what I ordered and email Amazon about it. And the problem, they took care of it and I had my completed order within a week. I am never disappointed with my orders. They are always what is described on their site or better. This year I did all of my Christmas shopping on their site and received everything in time for Christmas. If there is an delay at all with your order they notify you via email and give you an updated delivery date. I was very happy with all of my dealing with Amazon and would definitely recommend them to everyone.

I've used Amazon.com for the last three years. Last year, I finally bought into Amazon Prime. First, Amazon nonprime is an excellent place to order all types of products. Secondly, Amazon Prime is perfect for someone like me, that like to order various items/gifts all year long and receive free (if a Prime product) shipping. Their customer service is top notch and their return policy is one of the best (read well - various sellers/shippers). Their two-day free shipping is the best! I will remain an Amazon Prime member for years to come.

While I enjoy the use of Amazon Prime, I find that the membership does not always have the better price. I often find that I pay less purchasing from vendors Amazon displays with price comparison, including shipping costs. I do not like purchasing from non-domestic sellers. Specially China; products are often copies of originals and quality is often incredibly inferior, and take weeks to arrive. While I try to avoid making such purchases, regulations (NOT Amazon's) make it difficult to find out I have purchased from overseas until the item shows as shipped.

Have never been disappointed with Amazon purchases. They keep you informed of expected delivery dates and so far in at least a dozen orders it was accurate. As a Canadian it's advisable to order through Amazon.ca rather than Amazon.com because with the exchange involved, you could be very disappointed in what you pay compared to what you expected to pay. It's easy to order from the .com side without noticing you've done so, so again exercise caution before you purchase and only browse the .ca address.

Amazon is a well organized company - their Amazon Prime is an outstanding service. I like it for the convenience and value. I even order birthday/Christmas gifts there. The few times I had a problem with a product, their customer service was excellent - just download the return label and have UPS pick it up. Amazon replaces or refunds immediately. I don't particularly like shopping at malls and really prefer the online retailers. I probably order from Amazon at least twice a week.

I've been an Amazon customer for many years. It was amazing in the beginning. Then it was forced to collect taxes for many products. Then they raised the Prime membership by about a third. And finally, their pricing stopped being competitive. One small example: the identical size and brand salt I use is under $5.00 at Whole Foods. The cheapest I can now find it on Amazon is around $7.00. Buying the salt in bulk on Amazon still doesn't keep it competitive with bulk pricing in my local area. While delivery to my door is easy and convenient, spending more money on items I used to purchase on Amazon is not. And since I prefer Netflix to Prime entertainment, I have little reason to renew my Prime membership next month. Instead, I will pay for shipping if I want to shop there.

I use Amazon (specifically Amazon Prime) for at least 75% of my household purchases. Since I don't have a car and live in a city, it's very convenient to be able to have regular household items shipped to me - detergent, paper towels, etc. There have been a few times where items were damaged in shipping, all glass items that were improperly packed - this would be my main gripe with them, that they people packaging the items don't always seem to be aware that these items are breakable.

I have been a member and user of Amazon and Amazon Prime for several years. I have purchased everything from baby items to pantry items to clothes to computers, lawn and pool supplies, electronics and of course, Kindles and book downloads. Only once was I terribly dissatisfied and had to return a product. No worries, full refund. I urge anyone who likes good prices and convenience to use Amazon and/or Amazon Prime. Read the customer reviews, use the interface to ask questions, and compare prices online and if you can, in local stores. Amazon is great if you are a savvy consumer that values time and convenience.

I have been a member of Amazon for 11 years and, I have never been disappointed. This is how a company maintains their reputation, which is excellent through being customer service driven. I received all of my packages on time, but you know what really impressed me. I purchased a toy that did not fit the age group, I called customer immediately, received a return invoice via email, and promptly the item shipped and received credit. Whatever I need Amazon will have it and prices are normally less than some of the big box stores.

I am a big fan of Amazon. When we first moved here in 2007, the closest store was about 15 miles away and I quickly realized the value of Amazon Prime, that delivers boxes to your home via UPS (or other sources). I saved a lot of money and time using their service and their shipping is always fast, efficient, and excellent quality to protect the product. Their prices are very competitive with brick and mortar stores and their return policy is very easy and convenient (they send you a return number and you take the device to the closest UPS).

Usually my orders have been more than promptly delivered. Last Christmas, a gift that I had ordered did not arrive until the end of January. Amazon went above and beyond to apologize and remedy the situation. If more companies had the same work ethics and philosophy as Amazon, consumers would be pleased, and the companies would have much success. I love Amazon. I order most of my textbooks for school from Amazon and they are always delivered quickly which is very important to me.

I used Amazon.com a lot. I order books, movies, cosmetics, health products, and more. It's a convenient way to shop and I am satisfied most of the time. I am a Prime member, and while I have the perk of 2-day shipping, items that I order rarely are delivered 2 days from the time the order was placed. In the beginning items always arrived in 2 days, but as Amazon grew in popularity, that 2-day delivery rarely happens. While most of my purchases are great deals in terms of price and quality, there are some items that are over-priced and there are some items where quality is questionable. Read reviews and shop around.

I have used Amazon.com's services many times throughout the years. I really Love Amazon Prime! This is the best option for those who need specific items not sold readily @ local merchants. I have had a recent experience of purchasing a vacuum through Amazon Prime. I purchased the vacuum through a secondary merchant with the Free 2-day shipping option. The vacuum worked great for one use, then the button stuck in the 'On' position. I was able to return the item in the same box, print a shipping label and was refunded within 24 hours! I then purchased the same vacuum through an Amazon fulfillment warehouse. Received it in 2 days and it works great. :) Would highly recommend Amazon & Amazon Prime!!

I have been a regular buyer of electronic products on (amazon.in) and is fully satisfied and happy with (amazon.in) service from customer satisfaction, delivery, return policy etc. I know not everyone likes buying products online especially due to the frauds happening on e-commerce companies like (snapdeal, flipkart, ebay.in,) etc. But as far as my experience goes (amazon.in) is the most customer centric company who take cares of their customer in every which way possible. I would not say the same for snapdeal or flipkart because I do not shop on these websites but on (amazon.in) you can shop confidently especially their fulfilled products. So if my opinion matters and whosoever is reading this can trust amazon.in for online shopping. Thank you.

When I have ordered anything online from Amazon I always feel comfortable that I will receive what I ordered in the time that it says that it will come in. If for some reason the item is not what I wanted or not the right size I never have any trouble returning it. With every purchase it always have what you need to return your items the box and the paperwork so it's very easy to return. With Amazon Prime you always have free shipping and 2 day shipping. I would always recommend Amazon to anyone.

It never tells us the shipping amount until the very last step where it may be too late the cancel the order. Often items will say "free shipping" with no star or asterisk to indicate a condition applies in order to get free shipping. Often on check out and even though the item claimed, "free shipping" at the checkout a shipping fee applies and it isn't evident where to click to apply the so claimed "free shipping" option. Very annoying to find out the $20 item we just purchased which claimed free shipping now has a $50-100 shipping charge.