Amazon.com Reviews

Everything is high quality and always at my door promptly. They have everything under the sun. Just click and buy. Bam right to your door.

Free shipping with Prime membership ($99) last Oct. This includes movies + TV. I rarely use it. Easy returns because unlike Walmart, Amazon includes return shipping labels. Products usually arrive very quickly. Once a seller company described a product as something it was not. I was furious because it wouldn't function as described. I described the actual product in the customer review to keep others from being tricked. Out of the blue Amazon reimbursed me for it. This is a good honest company. Hard to find nowadays. I get confused easily online but Amazon makes it easy for the technologically impaired to breeze thru the ordering process. Great products, great company support, very easy ordering, fast shipping, easy returns (You don't have to figure out how to use a printer to return a product). Love this company!

Quick. Easy returns. Reliable. Good prices. Convenient. Really great. The order process was straightforward. No complications. We have always had great experiences with Amazon.

David Tate Charlotte slides: Beautiful slide wedge sandal goes with anything; maxi dresses, capris or skinny jeans. CS just didn't understand what I was explaining to them and when I requested to speak with a manager or supervisor they acted as if I was asking for the Holy Grail. The issue: returned reward points on a cancelled order. Eventually it was resolved after many phone calls. The ordering process for me was routine. I'm never in a hurry. I use gift cards and Bing rewards to bring the price down. What was 114.95 ended up being 16.00. My shopping experiences are challenges.

Prime--good people to work with, ordering made easy. Any problems resolved promptly, returns and refunds. Also great delivery times.

I buy most things at Amazon since they are delivered with Prime within 2 days. This is the best customer service I ever saw. If something comes and it is the wrong thing, they send you a label to ship and send it back for free... no hassle shopping. Find what you want, and you can order with 1 click and you have 30 minutes to change your order if you need something for yourself or a friend, grandchild etc. I find what I want and ship it directly. If it needs to be returned, the person can ship it back with the form for free. The selection is great and with free shipping it can't be beat!

I purchased 10 colored T-shirts for $34. The rare times I needed customer service they were great. They make sure the customer is satisfied. It's very easy to compare items and to read reviews. It's also easy to view past orders and to cancel orders if done promptly. Amazon is a well run company that offers great selection, prices and a speedy 2 day shipping on most items. I place about 100 orders a year with them and I am pleased with their service.

I have been happy with the quality and price of open box and refurbished items. The sales tax issue I described above was around 25 cents; any customer service rep. should have been able to fix this. On average always very easy. The only issue is the amount of waste in packaging. After numerous orders I have only had 2 issues. The first was with a gift I received of a new membership. I hit the wrong button and converted the gift to an account credit. I wanted the prime membership. They could/would not allow me to switch it back because the sales tax where the card was purchased was not the same as it is here. The second was for shower hooks. A $2.00 dollar item shipped from China. I only received 3 shower hooks instead of 12.

3 books, 1 CD, one phone charger, one iPod adapter. Orders always arrive early and prices are consistently fair.

Really Bad, refused warranty. Ordered on Amazon and was unhappy. Amazon refused to take the return. Very dissatisfied with Amazon. They didn't care or make it right with a return. They blamed it on the other party who advertises on their website. But, when it comes down to making things right with the Amazon consumer they rather blame it on the third party who advertises on their site! I was stuck with junk due to trusting the Amazon website. That junk cost over $300 and I will never do it again. Because Amazon.com didn't refund me for a inferior product I stopped using their website. I spent lots of money on Amazon and now nothing because of the way I was treated. They don't care about their customers, just the bottom line.

I take the time to compare prices on Amazon against prices in local stores and other online stores and Amazon usually comes out with the best price. It is difficult to find "customer service" on Amazon's website but when you do, they are usually quick to help resolve your problems. I find myself buying "stuff" that I wouldn't take the time to go to purchase at a local store. They always have what you are looking for and you can get it within two to three days. The wait to receive the product is worth it. It is so much easier than going to two or three local stores trying to find the product.

We now live in a small town and have to drive 45 minutes for shopping. Amazon has been a time saver, gas saver and money saver. If you make sure all your info is correct, it's a snap. Since we moved here a month ago I have purchased the shower pan, lining for the shower walls, the faucet and shower head, I just ordered some really long needles and strong upholstery thread for a small project I'm doing and this morning I ordered the light for the bathroom. Amazon has made it easy to shop, pay and ship. No waiting in lines, no searching for hours for what you need. Amazon is you grandma's Sears catalog, only bigger, better and faster.

When they say it will be delivered on a certain day it is and they hold their word. I had to have an adjustment and they did it right there and then instead of two days standard. I wanted a certain color but wasn't in stock. They emailed me daily noticing me of status. Very friendly, very prompt, and courteous.

I rely on other customer's comments and that and the product have been pretty spot on. Fast delivery. Customer friendly. They have just about any product you can name - love it!

It is hard to beat Amazon prices. It is so easy to shop at Amazon, be it exchanges, or refunds, there is hardly a reason for customer service. As mentioned, whether it be ordering, returning, or refunds, everything is fast and easy. Not to mention two-day shipping. I have been ordering from Amazon for about eight years now and ninety-eight percent of my purchases come from them. Anything from socks to a sixty five-inch television set. Of the hundreds of items ordered over the years there has not been one mistake! That really amazes me.

Shopped Amazon for seven years. Great service, good prices and super nice and easy customer service. Returns given fast without a lot of hassle. Also very easy to return products if necessary. Fast service on questions or returns. Just no problems shopping. Excellent product information. Good prices and ease of shopping. Fast shipping. Honest advertising. Good, clear description of products. Stand behind all their merchandise. Ease of return. Excellent pricing. Dependable.

Amazon is always good at getting your order to you quickly. If you have any problems, they deal with it promptly. Always friendly and happy to help. Will always use this site as my number one "go-to" online shopping site.

Returns with no questions asked and simple procedure. Web navigation is simple and easy with awesome variety. Try Amazon before all else and you'll be good to go!!!

I purchased an RFID Blocking wallet. It is leather, holds all my cards and cash. I got it at a great price, and free delivery. Amazon always has great customer service. They solve your problems with one call. They always listen to the customer. Found what I wanted and clicked twice and my order was complete. I have shopped at Amazon for years. I have always been treated well and shipping is fast. Finding what you want is also easy. The order process is very easy. If you have a problem their customer service is second to none. All problems are solved with one call or email, and returns and refunds are very easy.

I have not had a bad experience with Amazon. I do always read items reviews before I make a final decision to make purchase. Customer service has always been fast to resolve issues if I had any. I not a fan of prime but ordering is usually easy & fast to fill order. I do wish prime offers would not be so pushed.

I've been purchasing all my needs from Amazon, most recently a HP printer. Only a few times have I had to connect with customer service. They communicate any way you choose. For example, I don't like calling because I don't like wasting my time, so I communicate with them via email. I get a response within a short period of time, 24 hours later -- with my problem all resolved. Only called them once, but it was a good experience. I always do some competitive shopping and go to Amazon to buy. Excellent place to shop. Few times I had 'challenges' e.g. problems, they resolved them quickly. I am an Amazon Prime member and get my items within 2 days. I purchase quite a bit from beauty, household, garden, electronics, vitamins, pet needs, shoes, jewelry, etc. So easy to buy from them.

Bought over 1000 items while furnishing a house in under 2 years. Amazing products, service, etc. No complaints. Outstanding everything!

Overall choice, value, returns policy, the Q&A provide a good insight into some of the products. Also the reviews are very helpful. Finally the help forum with other buyers is very useful and a unique tool when deciding on a purchase. Should the need arise their returns policy is simple and efficient. One click ordering makes it so easy especially with Prime. Amazon is usually the most dependable for deliveries. Items always arrive on the day scheduled which can be a big thing if you live in an area where thieves take packages or they go missing from your doorstep. Their packaging is good so items arrive undamaged. The choice of products is wide and varied. Although they are not always the cheapest the quality is usually there.

Very good merchandise. Cheaper price on Amazon than locally. We did get credit instantly for merchandise we did not get. Easy ordering, but you have to watch to get all the discounts and free shipping. It is very easy to purchase from Amazon if you can compare the prices from other merchants.

Order quickly processed and shipped. Clicked to add to cart. My payment information is stored so mainly it was easy to pay. Amazon has an amazing selection of products. We have Prime so 2 day shipping is free. Our address and payment information is stored so it's super easy to order. And, prices are very competitive.

Order monthly, always right product on time. One click purchase with Prime. Amazon have never messed up an order of mine and I purchase maybe 25 times a year. I have messed up twice. Amazon took both items back less shipping which is fair for your mistake. First place I look, but do frequently buy elsewhere if I 'need' it today or if somewhere else is cheaper.

I purchase from them weekly; just about everything but groceries. There is such a great choice to pick from. I started out buying books, but it has greatly expanded. Sometimes it's difficult to find HOW to contact them. Like most websites, they want you to search thru FAQ, etc. But all of my concerns and questions have been answered to my satisfaction. I keep a shopping cart, plus wish lists and saved for later. It's extremely easy.

I've purchased a number of things from Amazon and am almost always more than satisfied with the products I receive. I always read the reviews on a product before purchasing and they seem to be very accurate and trustworthy. Looking at ratings and reviews definitely is the secret to getting the most out of Amazon. I really like buying phone cases and screen protectors from Amazon, because you can usually find a great one for a low price. It's also good for buying books and I'm subscribed to Amazon Prime which offers a lot of free movies to stream in addition to great and fast shipping.

I use Amazon to purchase a variety of items for myself and gifts for family and friends. The food items or excellent Quality and always fresh. They were quick to respond to my email and resolved the issue or concern. You're given a description of the items as well as other customers review of each items. I really enjoy shopping and purchasing products off of Amazon, you're also given the option of purchasing from difference sellers. You get previous buyers reviews on the item you're looking at. If you do have to reach out to customer service they are quick to response to your email and answer or resolve your issue of you were not able to do it through the seller. I enjoy using Amazon secure site when making purchase and given credit card information or using their credit card.

I have had essential oils just not smell right and Amazon replaces it with no hassle. I also ordered a car part that didn't fit once. Not only did they allow me to return, they pay return shipping and credit my account as soon as the item is picked up from my house, for shipping back to them. I spend far more time browsing for other deals or better deals on the items I'm buying than necessary, it's window shopping from my recliner! When it's time to checkout, just a couple clicks and I am done.

I bought my grandson shoes. Amazon responds very quickly and efficiently resolved any issues you may have!! You place your order with a credit card (obviously as secure a site as it can be), then once the order is placed, an approx date of delivery will be given, and you receive e-mail confirmation immediately! You can terminate the order or change the order at this time!

I buy many different items from OTC medications to books to Kindles and other tech things. I have called them many times with questions about a product and things like automatic subscription on some products and every time my question has been dealt with quickly and with a pleasant attitude, even when I had to return an item, they couldn't have given me better service. Across the board on all the hundreds of items I have purchased from Amazon the order process has been totally easy. I have not once been unhappy with the products and service I get from Amazon.com. I highly recommend them to my handicapped friends as well as my well bodied friends.

Always have the product I want at a lower price than I can buy it from a retailer. I'm a Prime member so I always get my order within two days. Disputes are dealt with promptly. One click and you are done. I have all but quit shopping locally. For everything from dog food to pesticide to cosmetics, I choose Amazon. The prices are terrific and I've yet to ever get a bad product.

We google.com it and the amazon was the cheapest. Also we are Amazon Prime members. We have amazon prime account so we have great service because we have to pay for prime. So this usually means free shipping and we have thing also that other people can't get. We have an amazon credit card. We have amazon Kindle and amazon fire. We love to shopping with Amazon.com.

I buy practically everything on Amazon. Two day prime really works. Shop, pay, wait 48 hours. The great advantage. Amazon allows you to comparison shop before you buy. If the item is not available, it gives the option of waiting or cancelling. One can also pre-order and not pay until item is available. If it arrives damaged or does not arrives, refunds are almost automatic. You can choose delivery time. You are not bound to use PayPal. I love it!

Automobile Lubricant. Seller wrote to let me know when item was shipped. One click purchasing. I love to shop at Amazon.

A variety of purchases from sporting goods to children's items. No issues. Simple and efficient. No problems, excellent competitive prices and prompt delivery. Occasionally they promise two day delivery which morphs into three or four. This usually not a problem but I would rather they were honest and not promise something they don't deliver.

Usually I receive my orders just on time. If the item is in a distant shop, not so. If there is a problem with my order, response is taken care of immediately. Only one time there was a problem. I haven't gotten that straight yet. This was one of the times my order was not directly from Amazon and the dealer didn't respond as they should have. Amazon did contact them. I just dropped it and remembering when I order something in the same category, I will make sure it is not coming from the same company. They go to whatever length needed to solve the issue. I place my order and almost immediately there is a response in my email. I really feel that my experience with Amazon is just what I need. When I need something, I come to the computer, see if it's there, place my order, check my email for response. The best part, I think is the PRIME.

Generally, I find Amazon to have excellent delivery service, but average to high pricing. I guess to cover the 'free shipping' above $49. Used to be $25. Amazon charges a sales tax in CA that is higher than the county where I live. There are better deals from specialty online sellers with totally free shipping and no sales tax in CA. Try to find a telephone number to talk to someone about an issue - very difficult. Generally it is easy to work the website and make a purchase. Amazon used to be my go-to place, but I find lower pricing, free delivery, and no sales tax (CA) at many other sites. The $49 minimum at Amazon for free shipping to too high for me.

I ordered several products on amazon. They all came in about one week in 2 different parcels. Everything was alright and like I expected it. My husband ordered longer ago 2 smaller clothes racks. After using one, it broke down. He was able to get a better, bigger one and didn't have to pay for it. I searched the products I wanted, clicked on them but I've chosen always free shipping. For the shipping I've chosen the cheapest carrier and delivery to save money. I love the experience to order on Amazon. You can normally choose from different options for one product. It's easy to order and don't last normally too long to get the products, even without having Amazon prime.

Service is always good. When there is any issue of any kind Amazon customer service is second to none. Refunds are simple and easy to do and issued promptly. Selection is great and best yet you can do it at home.

I don't like to shop at stores so shopping online is a great way to get my shopping done without leaving my home. Amazon is a shopper's paradise. However make sure you review the seller before buying anything specially if the price is way cheaper than what you would normally pay. A lot of products are counterfeit and the sellers try to pass it on as originals. It is until you get them that you realize that the product is not an original. Amazon have great customer service, however they are sometimes bound by the sellers policies. The Click and buy option is amazing. Overall Amazon is a great avenue for online shopping. If the consumers do their due diligence in getting to know their sellers their experience will be positive.

Prime Members get free shipping. Rarely call them, but when I do they are very nice AND HELPFUL. Prime Members are noted to help chose seller. I choose Amazon hands down. Plenty of choices for purchase. They usually have sellers who offer sales with Prime Membership. Shipping is free.

We have subscribe $ save, so there are too many items to list, but we have a paralyzed dog and have to buy baby wipes and diapers all the time. We actually do all our online shopping at Amazon. There are just a few websites we go on when Amazon is either too expensive or they do not carry a particular item. Toilet paper, paper towels, beauty items, home items, cell phone accessories, laundry care, anything! The best anywhere. If you purchase a item, there is no question you will be able to return and get a refund or Amazon credit and they pick it up for free. Free shipping with Amazon Prime, 2 day delivery, and you can put a friend or family on your prime membership, plus their customer service beats any store online or not. Easy and fast. I love Amazon, their customer service, they back what they sell, a no question return policy, free shipping, variety of items.

My purchases on Amazon are extremely valuable because I get to research the products thoroughly from their in-depth reviews and questions & answers. I at least have a chance to make an informed judgment before I purchase any product. Customer service is excellent at all times whether it be through Chat, Phone, or email. The order process gives plenty of options and room for adjustments in any area you prefer for almost up to 24 hrs before your purchase is shipped; and you can even contact the seller directly through the Amazon email process if necessary, to ask more detailed questions.

I was able to purchase 3 PUR cloned filters for a little more than the cost of 1. When something I ordered did not function as advertised, they refunded my purchase price without me returning the item. I opted for their credit card for the $50 credit. Now when I find something I want it takes just a few minutes to check out. The site is not always the cheapest. I always research my product and note prices before going to Amazon. But, 75% of the time I get the best deals from them.

They treat you with respect. I use Amazon most of all they ship fast. The packing is always professional and returns are simple.

Was so incredibly easy that I did not have to contact Amazon for anything. Logged on, selected, paid, and was done. I've always found the best deals for most things on Amazon.

Quick and easy, fast delivery, very responsive. All details are easy to read. No hidden fees. Amazon is near the top of my list for shopping online. Returns are simple, ordering is simple, delivery is sooner than anticipated.

Got a baseball hat and travel set of containers. They came on time and are just what I was looking for. Good quality for a good price. I have never had a problem with the customer service. Very easy to find and buy what I was looking for. I use Amazon all the time and only had a problem with one item. I had to deal with seller instead of Amazon but no problem getting the fix I needed. I would highly recommend Amazon to anyone. Very easy to use and they have everything.

I was looking for a baby stroller for my grandson. First I checked consumer reports and they showed one that was highly rated. Then I looked on Amazon and found all these reviews which were very high for the same item. How easy was that! Received it in 2 days right to my door, very happy customer. If I am not satisfied with a product I can return it and they will pay for shipping. The website makes it very easy to purchase things. If you are concerned about having your items stolen from your doorstep you can have it sent to an Amazon Locker and pick it up at your convenience. They also send you text messages when your order was received, when your order is shipped, and when your order has arrived. Amazon makes your shopping experience so simple.

The products are as described, if not I can return them. They are always very helpful and wants to know how I like their service, as if they care about me. Just click to buy, my payment information is already there. It gives me tracking information. Also has list of other like products. Also shows cheapest and highest stars. I LOVE Amazon prime. I can buy anything with confidence. They always get the product out quickly. Even employing their own drivers, so I don't have to wait. When I get the product, it's almost always as described, if not I can return it easily and for free. I can choose if I want them to pick up out. I can drop it at a mail center no problem. I have always got the credit to my account, just as soon as they get it. No problem ever. And the products are always priced way cheaper than even Wal-Mart. And easier TOO.

I am able to communicate with the seller through Amazon and get quick answers. If there is a problem, Amazon watches out for me! I mostly use one click shopping. Love it. I placed an order once and didn't receive everything that was to be included. I got quick a response and it ended up I was given a full refund. I was happy with the end result.

Shoes they were very pretty but they fell apart when I wore them in the rain. The glue on the soles dissolved. Find ClickPay very easy. Love shopping in Amazon. You have everything. It's such a great store/company. The only part I find confuse it is the used stuff mixed in with new items. I'm not a big fan of used stuff however I have bought used books from you in the past. But when I'm buying shoes for my bare feet I really don't want to mistakenly purchase used ones. Aside from that I have used Amazon since it has opened when it was books for college, and they delivered same day to my apartment in Manhattan. Great great company! I enjoy shopping online and Amazon always had a decent selection of its easy to buy. I wish it was laid out more like the shopping stores do though.

They are really into the customer. What I like the best is they ship it right away and before you know it you got it. If your purchase is over a certain amount you get free shipping.

Have purchased book, cosmetics, electronics, food & pharmaceutical items, apparel & footwear. Rarely have had to call Customer service. Offers 1-click; remembers previous purchases so prevents double buying. Easy purchase/return; joined Amazon Prime, worth the $99 annual fee; should give long term members a discount.

Customer service has always been great. Orders always arrive as promised. The process is very easy. Had a problem with one order. Called customer service and my money was immediately refunded. This order was not shipped from Amazon.com but a private vendor selling on Amazon site. I am happy with Amazon.

I was a Prime member for a year and loved it, but was unable to renew. Now I feel like an outcast, that if you're just a regular yet loyal customer you don't get any love. If I want to purchase a $10 item I have to spend $40 additional dollars for free 2 day shipping. I don't necessarily need it in 2 days, I just to pay a reasonable shipping fee if I'm not a Prime member. I can wait a week it doesn't matter. What about just regular customers? We can't catch a break, if we're not Prime members?!

Too many feedbacks, repetition of subjects, waste of customer time. Thank you.

I bought some items on Amazon. I buy a lot on Amazon, until now. This time NO DELIVERY. None of the items arrived. Amazon said in a first time they have been delivered and signed by a "Alice." After complaint they insisted it was delivered and signed by "Sally." I know no "Alice" or "Sally." Nothing had been delivered at my address, or the delivery man give it to another address or kept it. It happened once he gave a parcel to a FAR neighbour who nicely gave it to me the day after. This time, nothing,

As others have mentioned, I paid for the Prime membership expecting the two-day shipping that is advertised as being guaranteed. I also pay strict attention to whether or not an item I am interested in is available in Prime. Unfortunately, it seems about a third of the time, it doesn't get here is two days, and Amazon always blames the shipper or the carrier. Lame! In my business, if a shipper or carrier can't/won't abide by my company's shipping requirements, they pay a very hefty penalty, or are discontinued as a service provider. Period!

Amazon.com Visa signature credit card - Horrible experience. Their application questions are not clear; if you put down something doesn't agree with information they get from credit bureaus, they deny your application and report that denial, thereby affecting your credit score. I called in about the issue, talked to a surly and pretentious telephone call-center person, and finally got the card application approved--after answer interminable questions about my income. They was specific numbers, which any business person does not have because they change every year. IT'S AWFUL DEALING WITH THEM, AND YOUR CREDIT CAN BE JEOPARDIZED BY THEIR SLOPPY APPLICATION PROCESS. None of their credit cards are worth it.

On two occasions now Amazon orders that were supposed to be delivered in two days have exceeded 10 days with no notification. When contacted they claim that the product is coming from a reseller on their site and there is nothing they can do about it even though they are listed as Prime. I have cumulatively lost more than 17 days on these two orders and the dollars I was charged. Simply refunding my money is not acceptable. I will be canceling my Prime membership.

Amazon continually posts items for sale and delivery from their warehouse. However when you order, they take over 45 days, then they tell you they are out of stock. Then what they do is increase price and refuse to sell it to you at the price you ordered. It's extremely unethical and I've had 3 orders cancelled by them on 3 separate occasions. Very upsetting.

First, I would like to say I loved Amazon prior to joining Amazon Prime and paying its fee. I feel Amazon Prime members are not given their benefits, which are advertised to suspecting customers. On 9/22/16, I placed an order. At the time, I had no idea my Capital One card was compromised and they sent me an email. I called Capital One and they assured me all orders went through if I received a confirmation from the merchant. Over 24 hours later, I receive an email from Amazon asking for another payment. I called Amazon yesterday and talked to an agent who would not give me her name or case number. Told me my item is now on back order. She also referenced she had superpowers and my order would be received by 9/27/16, due to it being on back order.

Beware of items sold on Amazon not sold or fulfilled by Amazon. I have been a customer of Amazon since it was nothing but an online bookstore. Recently I have had a few bad experiences all with 3rd party sellers. Look carefully. Not always easy to notice that it's not sold by Amazon. Takes weeks to get product as it is shipped from China and this is not always disclosed.

I've always enjoyed making purchases at Amazon. However, since the past couple of months, the orders are taking more than a week to process and I find that disturbing. They've processed my payment and yet for days the order is still marked "NOT YET SHIPPED" and this has gone on with many of my orders. This last one took so long that I simply canceled the order. My concern is that this Amazon's way of forcing shoppers to enroll in their "PRIME" program. Unfortunately it is having a totally different effect on me so I'll purchase elsewhere.

I hate Amazon. I just truly hate Amazon with all of my heart. My mind and my soul. I will never ever order from them ever again. They are the most pompous and arrogant company that I've ever ordered from and now I am very embarrassed to have ever even looked at their site let alone ordered from it. Those of you whom give it good ratings have not experienced the chaos and confusion that we others have but it only takes one time one mishap and these crooks will turn your life upside down.

As a Prime member, items order with Prime are delivered within 2 days. I have attempted to order an item twice, once as 2 day shipping (Prime) and the other, at their customer service request, 1 day shipping. On both occasions, the item was not to arrive until 2-3 days after the supposed delivery date shown on the detail billing. I feel that are keeping their commitments with their customers and are not meeting the demands of the products being ordered or holding their vendors accountable. Thank you.

I've been very unhappy with Amazon's customer service for quite a while now. If your problem is easy to solve they help. If you call on the phone you can't understand a word they're saying. If you use the chat system you better type very fast or they will end the chat without warning. I am a 74 year old senior citizen that can't type very fast. For the most part their reps are rude and quick to cut you off. They think that old means "Stupid" and not worthy of their time. I wanted to inquire about refunds that were due to me. Before I could finish my typing she just ended the chat (Name JOY).

I've ordered from Amazon a few times a year over the years, and it has always been a consistent experience---until June 2016. I placed an order, and after 5 days, it was not yet processed. I cancelled the order, citing "it's taking too long" as the reason. I tried again in late June, only to have the same experience on a different product. Same thing again in July. I tried once more about a week after that, and this time I let the order go through. Took them several days to process but the shipping only took two days to reach me for something I really needed. Did not order again until September 8, 2016, when I needed something they had and decided that if it was a bad experience again, it would be my last experience with Amazon. Again, it took five days for them to process the order.

I have faced problems with Amazon delivery twice and was disappointed to extent. I have ordered watch to gift my dad for his birthday and it did not reach, it was told to delivery takes 3 days but they made delivery attempt after 5 days. Other sites offering very less time for delivery but Amazon is very irresponsible in terms of its delivery and updates. To update address in system they take 48 hours so what about if the recipient is leaving the place or if the courier is meant for any urgent need? I recommend Flipkart though the price may be 100 or 200 more in rupees but they offer good service better than Amazon.

I wish I could give them a NEGATIVE star rating. Amazon PERMITTED ShopEddies to list items for sale to the public on the Amazon website that unfortunately I later discovered do not even exist. What is the point of ALLOWING non-existent merchandise to be advertised to the Public? I ordered a couple auto parts and days later got an email telling me the order was summarily cancelled. Apparently, the merchandise did not even exist when the ad was put up. The vendor didn't want to admit that fact so they instead sent me a byzantine, convoluted, comical and implausible excuse that amounts to "the dog ate my homework". My conclusion? Amazon, being as giant as it is, has allowed the usual scams to penetrate even more broadly throughout society. What a riot: Amazon: "Home of the Scam".

As a member of Amazon Student Prime Canada I was made aware of a discount on textbooks via the student portal of the amazon.ca website (a similar promotion exists on the .com website as well). The advertisement said "10% off textbooks" with the traditional "some terms and conditions apply." I reviewed the terms and conditions which stated: "This is a limited time offer. Offer only applies to products sold by Amazon.ca. Offer good while supplies last. Shipping charges and taxes may apply to discounted and free promotional items. Taxes, shipping and handling, and gift wrap charges do not apply when determining minimum purchase amount. Each customer can claim up to a maximum benefit of $100 in discount from this offer. Use the promotional code TEXT10 to receive benefit."

On July 18, 2016 I ordered several items. One of those items was an audio CD, which listed as being in stock, and as sold by Amazon.com LLC. When the order was complete, the item listed that it would be delivered by September 7, 2016. All the other items were received within a month, but on September 7th, the item still did not show as even being shipped. I contacted customer support via chat -- I was told that the item was out of stock, and it would take another month. I said it was unacceptable, as it was in stock when I ordered it, and Amazon promised to have it to me by this date -- and that they never even bothered to contact me to inform me of the issue. Customer support told me that even though it listed as sold by Amazon, it was through a third party, and there was nothing they could do about it. I asked to speak to a manager, and they told me it was not possible.

I had ordered 3 movies for my aunt and she used her own money to pay for these items, and I got 2 of the 3 because one was going to be shipped out at a later date. So here I am checking my email to see the status and it states I need to revise my payment... WHAT??! Okay. So I go check my statements and the total for all 3 movies is on my statements. It means that Amazon has charged me for the 3 movies right?? Well according to them they did not because the item was not going to be shipped until later and then they would then charge me.

I bought a pair of control arm bushings for my car. The item (Moog K200968) is supposed to contain two bushings. There was only one in the box. So I essentially paid $37 for a single bushing. I have a pair of bushings (Moog K200961) that are the exact same size with the exact same box, and there are two in it. I shipped it back, with the listed problem being there was only one in the box. I waited THREE WEEKS to get a "replacement," and they literally just turned around and shipped me back the exact same box. It has the same dents in it and everything. They didn't even close it this time.

I would like to highlight a malaise which I am still unaware about the product. This was earlier highlighted and pointed out multiple times with your staff. I am yet to receive my stuff and it has kept me in dilemma whether I will receive it or not? This is the first and last time I have done shopping with Amazon. It is insubordination to highest level. A very bad precedent is being set and least expected from such a brand which is worldwide famous. I accordingly had booked my tickets from Dubai so that I can receive my items and shall carry the same on my way return.

Amazon guaranteed me a package shipment for a two day window. They tracked the entire time correctly including the day of with a "will be delivered today" green bar, but in reality they shipped a week late (from their own warehouse) and the package tracker was inaccurate, with the package actually at least three more days out. Needless to say I cancelled the shipment. Side note: If anyone out there is looking to order pet supplies, order from Chewy. They are predictable, fast, and have great customer service.

I am writing to tell about my experience of ordering an item from Amazon. I have ordered an item three times from Amazon and all three times it got cancelled. The reason I was told is that item went out of stock by seller. After 10 minutes of placing the order third time, I confirmed with Amazon's representative (Santhosh) about my order. He assured me that item is available at the seller and will be delivered to me on time. Otherwise he committed that Amazon will fulfill the order at any cost.

If you don't have Prime you are basically a nobody at Amazon. This is the 3rd time I opted for free shipping. It hasn't been shipped yet, 6 days after I placed the order. I'm furious. I called and spoke to two supervisors. One laughed when I told her how upset I was. The other upper management rep talked over me, never let me speak, and told me it was my bank's fault. They need customer service training and understand that we are why they have their jobs!!! They make up things as they go along because they don't have the answer. Go Prime if you want to stay with Amazon. No one else matters.

I had someone hack into my Amazon account. They used my $200.00 gift card balance and then closed my account. Amazon has been no help. I have called them 4 times. I have the email address of the hacker. If they can research where he had the purchases shipped, they can find the person. I have been a customer since 2009 and they have completely been no help at all. Do not keep any gift card balances on your account. They can be stolen and lost forever and Amazon doesn't care.

I have been a huge Amazon.com customer for years. During the last 4 months, I have placed and paid for 3 orders and received a confirmation for each. After waiting for several days and even weeks with no delivery, I called Amazon and was told each time that the order was cancelled within 24 hours of initial order due to out of stock and inventory problems. Of course, I would click on the "track your order" button but it would always say "file not found". I never received notice of order cancellations for any of these orders from Amazon and only found out they were cancelled because I called them to find out why we haven't received them. When I was able to speak with Amazon Customer Service, I was told that it was the vendor's fault but I explained that it has Amazon's name on it and they are the ones that look bad.

Only I can buy from Amazon, but can't use any Amazon Appstore promotion. Confirmation credit has been delivered, now I can't use it. Will never ever ever buy from them again.

I'm a third party seller on Amazon. Buyer put a A-to-Z claim on my account and I was not at fault at the end, but the worst part I got bad information from Amazon customer service telling me that "give the buyer a partial refund and send a return label" in which I've done what the agent told me to do after the buyer won, customer service suppose to help you not guide you in the wrong direction. Amazon paid the claim. I asked Amazon I want to get reimburse for the $160.35 that I issue the buyer and the supervisor said "Amazon will refund you the $160.35 just wait for the email." I ask "do I need to do anything" and the supervisor said no. So I waited for that email for a few days and did not get that email and my account was not credited. Amazon is full of scammers and Amazon will not help the seller at all.

I ordered a washer part from Prime, paid additional for part because of 2 day Prime guarantee shipping. Amazon made a mistake and part was not delivered in 2 days. It took me 10 minutes on their website to figure out how to contact customer service. Apparently the link only shows up if you give a poor review? I chatted with Amazon. Their compensation was $5. (Not the difference in cost between Prime and non-prime shipping.) I understand other people's problems with the language issue.

Don't buy from Amazon Marketplace, here's why... For the first time purchasing on Amazon, I bought a costume shirt, but did not know about the marketplace process, so I just assumed I was purchasing from Amazon. I paid $28.95 for the shirt, and another $15 for expedited shipping. When I received the shipment, I found the item not to be what I expected, so I started the return process, and that's when my problems started. Amazon sent me an email letting me know that the marketplace seller has authorized the return, and that I would have to ship it back to the marketplace seller at my own expense. I contacted the seller directly and was told that I would not be refunded the original $15 shipping cost, and that I would have to pay 20% or $15 re-stocking fee, whichever is greater.

Having placed an order for a book for which I selected and paid for express mail with a quoted delivery date of 19th August 2016, not only do I not have the ability to track the package (assuming it has been shipped), I get no response to my requests for details on its whereabouts. Extremely poor service - most unsatisfied.

In February 2016, I, the seller, sold an expensive item (an $800.00 infrared sauna barely used, in perfect condition). Before the sale was completed, I got an email from the buyer - in a very weird poor English - that did not make much sense where she asked me to waive the price of the delivery because among other reasons she was a good Amazon customer... and because she was sick and delivery will take too long. Weird wording. She then sent me another email acknowledging that her first email was confusing and bizarre and that she had a health issue and needed the sauna asap. Well, she finally bought it and I personally chose to expedite the delivery - as a courtesy - such a way she could have the sauna in 2 days. She emailed me again, she was so happy of her decision to buy it etc. I emailed her the day I sent it and that she could track it through Amazon.

I am writing this review after losing all my patience. I bought this item thinking that it is original and made in US (as per the description... They are good in fooling). Looking at the description - Hot Tools is a US based company. Amazon has allowed this seller to sell fake counterfeit item on their website. This has a cheap plastic material, US pin, with no description of how much current (Watt) can it hold. This fake item is MADE IN CHINA printed on it and not originally from US. When I contacted AMAZON (more than 11 times now), I have been treated like an idiot beggar who has been asking for a refund for a fake product delivered to me.

I used to never have a problem with Amazon Customer Service. I admit that I have some hearing loss and it very difficult for me to understand a heavy accent. Lately, many of the representatives not only have a heavy accent but do not seem to have a good grasp of the English language. I speak slowly, I explain the situation in simple terms and do it several times and they still don't understand. Since I became a seller and now rely on this to supplement my income, this has become particularly frustrating.

For years Amazon got tons of my money. I, like many others, have been a loyal customer. I didn't get upset when they once cancelled an order for a bad reason but this latest hiccup? These people are CRIMINALS. I will never buy from them again or recommend them. They have cut off connection to many kindles. I can no longer use my kindle. I don't have my old account so I can't even use wifi to switch. Wifi is totally gone.

I often hear about the threat that Amazon can kick you off at any given moment, that concerns me but not my husband. He does not care. However I always operate with 100% clarity honesty and hard work. But Amazon employees who represent Amazon are not professional in business and common sense. We sold several to one customer an item which had the expire date listed in the ad, following month. Customer had it shipped to USA location and she transported the merchandise to Canada. Then complained she cannot consume all prior to expire date. Neither is our problem.

Amazon has switched to their own delivery service and it is horrible, I am ready to cancel my account. I am also amazed that Amazon sellers buy from Wal-Mart, I saw two comforters that I bought at Wal-Mart for $69.00 but they were the exact same comforters that were on Amazon for anywhere from $93.00 to $132.00 for the same ones!! A perfume from Mistral called Gardenia was not made for 3 yrs yet a bottle was for sale on their site for $159.00 and 3 yrs old but it was for sale with Mistral when they made it for $59.00. How can and why do they allow this to happen?? People beware what you buy on Amazon and Jeff Bezos does not care.

I ordered 3 items (prior to 7:30am) that were listed on the website as "guaranteed delivery next day". Because I am also a prime member, no additional shipping information was requested prior to checking out. When I received my order confirmation via email - they had changed the delivery date to the following day. The reason I chose the items was BECAUSE I would have them the next day. Ordinarily this would be of no consequence however I am flying to another state and require the items IN THE OTHER STATE.

The reason I am writing this is because when I go onto my order page it shows orders that have already been shipped and delivered as "delivered today before 8PM"... why can't they keep this up to date? I have orders that were delivered weeks ago still showing as not being delivered yet and it is very aggravating not to get up to date info.

I've been buying from Amazon for at least 15 years and have been using Prime since its inception. Of course, things have not always been perfect. But, in every case, even if it wasn't their fault, they resolved the issue in a timely manner. Once, I purchased an item from a third-part seller that was not accurately described. I knew and accepted the risks, then had to deal with it. The unscrupulous dealer kept fighting the refund and I kept fighting back. In the end, Amazon agreed with me, and I got the refund.

I sold an order with 4 items to a buyer, her name is Yojany. When she received them she started to play all of the games that the size of two bottles is not not what she is looking for which I have notices about this in the condition notes on the list as well as I send a typed copy notice with each order that the company had changed many of their products from 16OZ to 8OZ-12X very concentrated, it is the same price.

When I go shopping, bricks and mortar or online, I want to select the items I want, put them in my cart, pay for them at the check stand or purchase page online, pay, and be done. I do not want to be "upsold" and encouraged to buy other things I don't want. Okay, that's business. I understand that. But Amazon now has a new twist: you cannot purchase the items you want UNLESS you purchase other things! Now, that doesn't mean you need to get more in order to get something else (free shipping, discount, etc.); that's also fine. No, you are NOT ALLOWED to buy the items in your shopping card unless you buy something else worth $25 or more. Upselling, full-one forcing, whatever they may call it, I don't care.

I am currently in the middle of a conversation with the UTTER MORONS who work on the phones at Amazon, at least I hope I am in the middle as I have been on the phone over 3 hours!!! I was stupid enough to buy something from amazon and lo and behold it did not work! I tried to resolve the problem with the seller whose best offer was to sell me another.

In July I purchased glasses from Omni Labs, and paid extra for expedited shipping because I knew I needed the item no later than a certain date. I did not receive the item on the guaranteed date, so I posted a negative review on the seller, Omni Labs. The seller contacted me asking me to remove my negative review, and because it was their error in not being able to get me my item on time, they refunded the full amount, plus $5.00. They went back on my negative review asking me again to remove it, and if I did they would ship me free sunglasses right away, asked for the delivery address and everything. I also have email proof of this conversation.

I am being Prime member since at least 6 years. I never had a problem or in the evening of one customer service was always helpful and supportive. Last Tuesday the 22nd put an order that promised to be delivered August 25th by 8pm. I realized that something wasn't ok! I contacted UPS. They said they never received the package. I called Amazon at 10pm, the first guy hang up on me because he couldn't deal with my American way attitude (I wasn't rude to him). I called a second time. I am being on the phone for over an hour trying to get the refund for my money, because if they don't follow this steps I won't get my money... I am not racist but customer service overseas is horrible. They don't understand the nature of our culture and sense of urgency. The English is hard to understand and the worse part they are rude and totally useless.

I was happy ordering things from Amazon until recently. In the past few months, my orders have not shipped properly. I always order extra things I don't really need or want to qualify for free shipping. Then I find that suddenly as if by magic, every Amazon locker within 50 miles is "full"!! So I have the items shipped to my PO Box. When I track the shipping on the items, I find there is no estimated delivery date. I call customer service and spend over an hour EVERY TIME on the phone with reps who assure me the items will now be sent.

Hi, my name is Geetika ** and I was on the phone with Amazon's customer service support for 1 hour 30 minutes today. Given that they refused to give me an email address where I could file a formal complaint, I am using this forum to do so. I had called in to get the status of refunds on two gift items that I had returned to Amazon (purchased from my baby registry). Instead of refunding me for those items, the representative (named Shane **) refunded me for other items via gift cards. This was done without explaining to me that he was not refunding me for the actual gifts. When I explained to him that this was odd and it takes away the ability for me to return the other items in the future, he laughed repeatedly and said that this was his job and he knew what he was doing. He also repeatedly told me that this was the only option he had and so he did what he could.

A couple of month ago I signed up for some sort of Amazon Cloud back-up. I gave a credit card number for three months of a "trial". But every time I sign on I get a message saying that I have not signed up for this service, which I have. Meanwhile it's impossible to get any information on this issue or to find out what's going on. Amazon just does not have email that one can use. I tried every which way and the only way I could send a note asking why I don't get credit for having signed up for this "trial" my credit card is demanded for a second time...

Terrible service. I received an email 2 weeks after ordering item. It says "Sorry no longer available." Huh? Really? 2 weeks after ordering you just found out. Colossal fail. Never buying again from Amazon. Sticking with Target instead.

I ordered $46 worth of merchandise. After I didn't receive the product they said they would send part of the order and refund the other $42.06. I never received the refund. I was told to contact the financial institution. I was informed due to using a prepaid card that they do not accept refunds on prepaid cards. I informed Amazon where they told me that they can't do anything. I asked for a gift card credit for the amount and was still told they won't. As I have been an Amazon prime member for years you would assume they would want to make me a happy customer. In this case they stole my money and don't want to do anything to rectify the situation. I hope that no others will have to go through a similar situation. I hope anybody who reads this will stay away from Amazon.

On August 5th I purchased a Nikon Coolpix L340 20.2 MP Digital Camera with 28x Optical Zoom and 3.0-Inch LCD (Black), Amazon says delivery scheduled for August 12th. On August 12th I received an email that the camera was delivered. Once I got off work I headed home and noticed there was no package. I immediately log into Amazon and copied the tracking number and took it to the USPS website only to see the package was delivered to Hamilton, NC instead of my address that's listed on the Amazon website of Charlotte, NC.

I am a prime member and I do not even remember how many years. The recent issues is really getting on my nerve about deliveries. I was expecting a package of two medicine and I ordered through Amazon because they were offering one-day shipping. I did not want one of the supplement to expose too much transit times. I got a text and it says it was delivered at 11:00 AM. I checked the website and it says it was delivered but where the hell it was delivered. It was not at my front door. It was not in my mailbox. It was not in parcel delivery box. I called the customer service and explained situation. It looks like she has comprehension and listening issues. She was shouting in the phone when talking and it was really hard to understand what she was telling. Finally, I understood a few things that she was telling me they will inform me when it was delivered. I explained again that it was delivered but where. I cannot find it.

Amazon opened a Chase credit card in my name without my request. Ordered a book written by a relative in Bolivia in support of his work. Small amount, $6.49... Problems downloading. No solutions offered so backed out, forgot it. Recently, I received a statement from Chase billing me for that amount. I have paid for past orders using AMEX credit card on file with Amazon. I'm retired, I have one card. I did not choose Chase. Most frustrating that they could do that!! Days/hours of frustration, passed around between Chase and Amazon. I finally paid the bill to avoid a $37. late charge. I waited till today 9/13/16 to close this account. I am not confident that this will happen. I do not want to be unkind but it seemed there was no living human "out there" to help solve or explain this problem. I will never shop Amazon ever again and will continue to alert family and friends and of course the author.

I have been shopping intensely on Amazon for ten years, am a Prime member, and, overnight the romance has come to an end. I can deal with the absolutely asinine, full-of-excuses shipping department... I can deal with products that arrive as junk, for any reason... BUT, when outsourced employees are 'communicating' w/ me using Google Translate and manage to erroneously side w/ a scamming 3rd party seller, causing me a loss of hundreds of dollars and hours and hours of emails and calls w/ the State Attorney General's office and STILL, I lose, I'm ready to kick some ass... Goodbye, **... you're cut loose.

Ordered 6' level from Amazon. The item came dirty, scratched, obviously used and missing one end cap. Moreover, on the level itself there was a shipping label for someone else (I guess previous owner?). This label made the whole thing sticky and unusable, since the level has to be perfectly flat to use. For me, this delivery went past poor service and into the realm of insulting. When calling customer service, they were not really helpful and only offered $5 promotional certificate for the "inconvenience". Was buying a lot from Amazon before - will think twice now. Used their customer service 5 years ago - it was great then, not so now. Also, sneaky Amazon would not let you leave feedback critical to them.

Amazon took out $14.95 twice out of my debit card account without my permission for audible service that I did not use or understand. I have a very hard time trying to get a straight answer or my money back. I feel that I am being robbed every month. I MUST TAKE DRASTIC ACTION, THEY ARE CROOKS. I WISH I NEVER ORDERED MERCHANDISE FROM THEM. I am a senior citizen on a fixed income, why do they have to defraud me? They have so much.

I am selling a product on Amazon. They send me an email and saying it sold and to ship it out. I go and try to find the order on my inventory and there is no order. I call customer service and they say that there is no order to ignore the email. This is even when I have already gone to ship out the item. So anyways, I was hopefully able to have the product held at the shipping location until I can go pick it up. So in the meantime, I am emailing them and I send them a copy of the sold and shipped email of which they told me there was not one. I still do not get an answer why this happened.

I have order headphones whose product id is ORDER # **. The promise delivery date is 9th Aug. Till now my product is not delivered and I have make all my efforts to contact with the customer service team and they also make fake promises every time. I have also order one mobile phone 15 days back one plus 3 mobile with order id ORDER # **. In this case the product is also 4 days late with the promise delivery time. When you call customer service every employee tells you different story and put your call on hold. I have no option left rather going to the consumer court complaint a file against a team amazon, their services and fake one day delivery option. If you don't want any case against your services then contact me and do a satisfactory answer in written and do something in case customer satisfaction.

I've purchased many items from Amazon. From bathroom sinks, lamps, DVDs and much more, I have received almost all excellent service. When I had any problem, Amazon Customer Service, via email and live person on phone, resolved my concerns quickly and in a caring manner. Perhaps it helped that I acted respectfully to the Amazon Customer Reps as I began describing any problem I had.

Enjoy using Amazon as long as you don't have to contact customer service. Their agents are rude, unprofessional and in most cases clueless.

I used to love Amazon. Like many of the other reviews, I've had a Prime Membership since day one of the service. After too many late deliveries (always the courier blaming my address that any map service can find), I don't want to give my hard earned money to a company that likes to build up their drone delivery service and buying 767 airplanes with their logo on it by choosing stupid couriers like OnTrac (really way OffTrac). Again like many other reviewers, I know Amazon Prime prices aren't the lowest - I shop at Amazon for the convenience. After this latest OffTrac delivery fiasco, I'm finally learning Amazon isn't convenient. Their customer service has dropped. They're more interested in showboating how great they are with their fancy toys. I wish they'd go back to being a customer oriented business. It is sad to see them become the behemoth instead of the awesome company they used to be.

I've ordered 3 items on Amazon. Although I specifically requested to ship all items at once Amazon shipped them separately all 3 items! As always UPS missed my package. I was at home waiting, they didn't even knock my door! I am still waiting for my 3rd item. I placed an order on July 31 a pair of boxing glove. It's Aug 5th and they haven't shipped it yet! It has being in shipped soon status for 5 days! I placed an order on last Sunday and today's Friday. Clearly Amazon is doing this intentionally for those who are not prime members. I will never ever buy anything directly from Amazon. It takes 8-9 days to receive the package. The previous two items I bought them on July 23 and received on August 2nd! And another one on Aug 3rd. It was even more annoying because they used UPS and AMZCA; the shipping method is so unpredictable. Back then I would receive things within 2-3 days!

Order four items on 08/03/2016. Paid for same day delivery service. The delivery person arrive I was standing in my driveway, the guy comes running up the driveway toss the box at me. Then goes running back to his car, and takes off. I headed inside open the box, the box that the RCA tablet came in was smashed almost flat on one side. Opened up the box for the tablet, the screen was cracked. I called customer service, the first person I talk to said "Well we will e-mail you a shipping label. Print it out, repack the box, and then tape it up. Attach label, and then take it to the nearest UPS store and drop it off." After Amazon received the returned products, that they would refund my money two weeks.

I purchased thermal underpants from Under Moments on Amazon Marketplace for our vacation to Iceland. When I realized they would arrive too late, I asked to cancel the transaction, especially as (i) the item had not yet been shipped; and (ii) it now would arrive while we were gone with the risk that the package would be left unattended on our front door, posing a security risk to our home. For three days I contacted the seller and Amazon customer service; every time receiving the same answer: "automated process; cannot cancel; refuse package when it arrives" even though I told them in each email I sent that there would be nobody home. Now I received an email saying the package has been shipped and will indeed arrive when we are away!!! Never had such a poor service. And Amazon customer service was completely unable to help and seems to have no impact whatsoever on the sellers on their marketplace!

Amazon has security issues that they are unwilling or unable to pinpoint. This has been going on for months and I still don't have an answer. In fact, Amazon basically has stated they don't know who accessed my account (repeatedly), nor do they care and they will not be responding to me anymore. My BBB Complaint: There have been unauthorized charges on my account for months. I have called and gotten refunds on some of the ones I was aware of, spent hours on the phone with Amazon, and they have yet to be able to figure out who is making these charges or how to prevent it from happening. As it stands, they still owe me money for unauthorized charges on my Amazon credit card as well as an Amazon gift card.

Amazon was the third company I have used for textbook rentals and I have to say that they by far are the easiest to deal with. Their books come on time, they are in good condition, and the return process is smooth. I have encountered no problems with their service, even when I inadvertently ordered the wrong book. They were helpful in accommodating my needs within the time frame needed. Excellent experience all around.

I had ordered for a watch on 27th July which was supposed to be delivered on 28th July. On 29th I gave a call at customer service on Amazon that if they are not able to deliver even today at my office address provided they deliver it on Saturday to my home address. The courier people did not come on Friday i.e. 29th nor on Saturday 30th. I called up the customer service again at Amazon on Sunday i.e. 31st and they said they will escalate this matter and it will be delivered at the new redirected address that day. It did not get deliver even on Sunday and on Monday i.e. 1st August a courier guy gave me a call that he is on my old address. I told him I had redirected the shipment three days ago.

I ordered a TV and Amazon could not deliver it as per commitment... 1st day they said no one to deliver courier to. My mom is handicapped and at home 24/7. No calls were made or knock in door to deliver. 2nd day again no call and status updated as action from customer!!! What do they want us to pick it up ourselves. 3rd day customer service confirm a deadline of 12 pm. No call till 3 pm and finally we cancelled... CS raised a ticket for the issue on 3rd day. Absolutely pathetic. I don't know how long I have to wait for refund.

I have returned a product on 06-07-2016 (order no **) to AMAZON & my product price is 21650, but Amazon refunded me only Rs 1650. I contacted to Amazon many times about this issue but they did not solve it till now. They are making me fool. Pls help. My product name is Yamaha PSR I455 Digital Keyboard. Due amount at seller - Rs.20000.

Purchased an item from Amazon to facilitate repair of customer's Air Conditioner. Purchased 2 Day Delivery, and was notified item had shipped, was on the way, and would arrive July 27 by 8 PM. Item did not arrive, and on the 29th... it was re-listed as "Not Yet Shipped." I contacted Amazon, who informed me they could not find the item, but it would be shipping soon. I had to purchase and install an entire new air conditioner to maintain customer relations with client, and attempted to cancel my order with Amazon. They told me they could not cancel or refund, because they had listed the item as shipped. However they could not find the item, and said it would be shipping soon. (WHAT? You do not have it but it will be shipping soon... and they are listing it as shipped? So of course a nice way to not return your money. You can PAY for it but you can't HAVE it.)

On 7/3/16 I placed an online order for a sofa and love seat. On 7/19 the items were delivered by ABF Freight lines to Salt Lake City. At that point ABF handed the items off to North Park Transport. NPT brought the items to its warehouse in Jackson Hole, WY and refused to deliver the items to my living room. I blame Amazon for this by using cheap outfit freight line carriers to save a few dollars. From 7/19 to 7/25 I pleaded by phone with Amazon to have my furniture delivered to my living room. After turning a deaf ear for several days Amazon finally agreed to have a local mover deliver my furniture.

I have purchased an online product through Amazon on 20th July 2016 and the seller that I have selected is Amazon verified I.e. fulfilled. The expected delivery date mentioned by Amazon is 25th July, but the product did not deliver to me until 27th July. There was no tracking of the product available on the Amazon website except that it was couriered by Amazon transport services. There was no contact details to reach to the courier service agents. Then I have decided to call to Amazon customer care center on 26th July when the expected delivery date reached out. First time I got the assurance from the team that I will get my product today until 8:00 PM so I was happy, but I did not get my product on 26th. Then again I have called to customer care on 27th. Now they told me that "We cannot give you any assurance for the delivery of product neither today nor for any future dates. It may be delivered to you by 29th July but not sure."

I have ordered many items from Amazon! I have never had a problem with anything I have ordered. If you're in question of Amazon, have no worries, they're great!

Whilst Amazon is able to bombard me with unwanted e-mails about products in which I have no interest, their website is constructed in such a way that it is impossible to contact Amazon, to make complaints or to enquire about the non-delivery of items, for which I have already been billed, and which I am unable to track online. I am currently waiting delivery of two orders, for 3 books, over a month overdue. I have tried e-mailing orders@amazon.co.uk but my e-mails have been returned as undeliverable. As I say, there is no provision on their website to allow customers to contact them with complaints or enquiries. Such an attitude is insulting to customers.

I have placed an order to have the laptop of 45800/- from the Amazon online portal. But when I got the delivery I am seeing that it is old and used (Attaching the screen of product). I only had the good experience with your online presentation but on the ground (During product delivery) it is short of used product delivery. So I am losing my faith with Amazon. Delivery person has also taken product picture. Attaching some snap.

I paid for Amazon Prime. 5 of my last Amazon orders have been returned to Amazon/late/lost because they ship it to a city I do not live in. Today I found out that an order from a website NOT Amazon was also sent to the same city. Called to ask why my order was delayed... Amazon shipping. Called Amazon customer service, and have to say the supervisor I spoke to was helpful and refunded 50% of my Amazon Prime membership cost but, could not say that this would not happen again. He said "It takes time and we have to report it each time it happens". So... not sure what's up with Amazon. I would not buy it again.

I was notified by Amazon that the charge on my credit card (Amazon.com rewards Visa) was denied. The bank (Chase) claims that it does not know anything about it and never denied any payment and Amazon rep I contacted cannot explain it either.

I ordered an expensive gaming monitor on Prime Day for a substantial discount. It was listed as a Warehouse Deal but sold by Amazon Warehouse Deals not a 3rd party. The monitor did not arrive and 1.5 weeks later and after several emails and calls, Amazon offered a refund, however, since I had bought at a discount, I can no longer buy at that price and have to pay more. I explained that they should replace the lost item but said "no it's an Amazon Warehouse product so we can't replace it".

When hiring people from another country, more than the language varies. The way information is interpreted is learned differently. This is apparent every time Amazon is called regarding orders, especially through CreateSpace. It's apparent their workers have NO experience with the process other than what they've been instructed to regurgitate.

Everybody be warned that Amazon is just another Indian company and has all the corrupt backdoor tactics that Indian companies use; Two of my orders for books were cancelled unilaterally. The first order for a French book for my daughter was cancelled by someone (mostly the seller) calling the call centre and cancelling. I only got the cancellation email without assigning any reason. Clearly an illegal tactic with impersonation and with Amazon's connivance to keep the seller's rating up. Order # **. In the second order, **, the buyer called me and told me that there is no stock. I requested that the same be mentioned in mail. He did not and cancelled the order from his side without assigning any reason.

On July 14th I purchased a $22.39 item from Amazon.com. Two days later I was sent an email from my bank informing me that I was overdrawn on a single charge of $2200.39. After extensive research I realized that Amazon charged my visa card the wrong amount. I spent days attempting to contact Amazon via their website. As I could find no other means to contact them. After several more days they sent me an email explaining that it was a rare system error and the money would be returned to my card within 5 business days! Please keep in mind by this time my account was in the red for days already due to the lack of communication from Amazon. Due to their "System Error"... I was charged a total of $35, and $7 x 5 in fees for a total of $70.

In the last 3 years the shipping policies for Prime members have slipped to the point where I never know if I will even receive a package I have paid for. Now, they have so many disreputable sellers on Amazon that it is not even worth using their site anymore. I bought two pairs of boots from PRIME, and a week later, wanted to exchange them because they ran terribly small. My only option was to return them and now pay twice as much than I paid 7 days ago! They were not on sale! Also sent wrong return label and have not responded to my numerous requests for a correct label. I am returning using the wrong information they sent and will just have my credit card company deal with them if I have to. AMAZON really sucks these days!

I usually have good results with Amazon. When I wrote a review saying that the Kirkland no salt I had purchased for $13.99 could be bought for $7.99 at Costco and that the price of $13.99 was a ripoff they refused to print it. I don't believe that is fair to future buyers showing it was twice the price from Costco. I did put a 5 star as I really like the product.

An Amazon customer care agent cancelled an order I had placed without my consent when I had asked for assistance with an address change. However, the customer care agent didn't even bother to see that I had changed the address myself already. When I reported this, another customer care agent told me that it was my fault and alleged that the cancellation was because I was an Indian resident and that I should report the issue to Amazon.in. Even though I'm from India, I stay in San Jose, CA, and had ordered my product from Amazon.com.

I have ordered a hard drive online from Amazon. But the hard drive was not working properly so I have requested for a return. On 26 of May I have requested for return and on Amazon site it showed that "you will receive your check by 7 of June", but on 7 June the delivery boy delivered at wrong address so they told me that "you have to wait till 22 June as it will take time for the check to get cancelled and for reissue to the check and to be delivered to you". And in between 7 and 22 I have contacted them many a time all told that "you have to wait till 22 to get your reissued check" but I didn't received it.

From past two experience I came to realize that their own Amazon courier shipping is very slow and didn't take any effort to deliver the product at correspondence address. Also when I contact Amazon customer service that if item is not delivering to given address, me provided a new address. Then next day I received a call from ATS that collect your package from some location. Then what's the benefit of providing new address? Also again and again contacting the matters not solved. It is better to ship item through private courier.

When you see "order within 6 hours 23 minutes for same day delivery" and it has been six days of "preparing for shipment" for your free shipping order you know for certain what the game is -- slow down the orders and make you pay for prime shipping. Amazon was a great service in the past and those days are over. I cancelled the order and bought from eBay for less -- I just cannot trust Amazon anymore.

I have ordered a product one month before and did not get for 10 days. Then I have cancelled the product when I saw it was pathetic and until now it have been 20 days not body responded to me not this. I have bought 34 things too from Amazon but they are ** liars. Never purchase anything from Amazon. I will pay more to buy from other place but never use Amazon and I am still struggling for my refund.

When I reached them why my order got cancelled they simply said they don't have that in inventory now and were hurrying to leave the chat/call.

I am a member of prime and have been for a couple of years. I ordered a new kindle, cover, charger and some lotion on prime day to take to the beach on Friday (3 days later). I received confirmation of shipping saying the kindle & accessories had shipped on the 13th and would receive on the 14th. I received confirmation of my lotion order saying I would receive Friday when I would be gone. This was a prime item... had to pay extra to have it shipped overnight in order to receive it. On the 14th I received another shipping confirmation on my kindle order saying it had shipped and I would receive it on Monday (18th). I called Amazon... Finally talking to a supervisor who after being on the phone for 1 1/2 hrs. could do nothing! Could not redirect my order or cancel and overnight a new order.

I ordered items over 4 days ago. When I called as tracker said yesterday delivery. Now they tell me Monday. I pay for 2 day delivery. And the response was "well things out of our control do happen."

Amazon advertises and sells its prime membership as having the perk of two-day shipping. However, many, many items that are labeled "Prime" DO NOT have two-day shipping. How can they get away with this?

Not pleased with Amazon shipping lately. Have been a Prime member since the service has been offered. Amazon's new in house shipping service has now lost a shipment that was listed as delivered, even though I was home at the time of the alleged delivery. I have received a partial shipment, even though the shipping label had the proper weight for the complete shipment and now, items ordered on Prime Day are still showing as pending 2 days later when I should have received the items by now.

I love their huge selection and wide variety of plus size women's clothes, shoes, purses, coats and sweaters. The delivery is always fast and on time. I recently joined and became a prime member, and I'm very pleased.

I started doing business with Amazon more than 15 years ago. I was a Prime subscriber almost from the start, and they came to be my go-to for most items, aside from groceries and clothing. The two main reasons for this were their customer service (which was always extremely helpful and responsive), and the immediacy of Prime shipping, which always got my purchases to me on time, if not early.

I have been shopping on Amazon for years and overall been satisfied with the experience until recently... As if Amazon doesn't make enough money, they are now holding orders of non-prime members for WEEKS before shipping. I placed an order on 07/08/16 and order confirmation says it will be delivered 08/01-8/16! I used to receive orders from Amazon within 3 days, even with free shipping. They are basically extorting shoppers into buying their prime membership by holding onto orders for so long!

The VISA30 promotion code's expiration date does not show in the prints. Called customer service team to see if they honor it but the supervisor did not even want to give another discount. Instead she just say nothing "we could do."

On July 12th it was "Prime day", a day supposedly dedicated to making prime members feel loved with good deals. And there was a great deal! This was for a 1TB Xbox One console with an additional controller, a game, and a $50 amazon gift card, all for only $299. I added this deal to my cart, and seeing how it wasn't a lightning deal and didn't say anything about a limited quantity, I agreed to apply for the store credit card before finalizing the purchase.

During a lightning deal during Prime Day, 7/12/16, I purchased a Hisense 43H7C2 43-Inch 4K Ultra HD Smart LED TV for $299.99. I am a Prime member and expected delivery to be within a reasonable amount of time. I get a confirmation email saying that the television is going to be shipped between August 18th and September 1st, which is about 5-7 weeks from the time of purchase. When I purchased it, the item was not out of stock. Further, when I checked on the item about an hour later, Amazon jacked the price to $397.90 and said the estimated delivery time is between 2 and 7 days (July 14-July 19). The number of items they had in stock over an hour after I bought them fluctuated from 10 to 5 to 9 and then back to 10 over a thirty minute period, which gave me an indication of the shadiness of their practices that I was in store for.

Last year, my internet/cable provider was offering a year of Amazon Prime for free with new service. I used the code on my account and activated the free time. Well, yesterday I see the $99 charge for the Prime renewal on my bank account. Why does Amazon not notify customers via email that they are going to be renewing this automatically? Especially as the only reason I even HAD Prime was because it was FREE. When I went to cancel, I see an option to notify three days before renewing a subscription. Well, thanks. That's not helpful at all now. I submitted a refund request, but of course that will take a week and the damage has already been done to my bank account as I was not prepared for that charge.

I am done with Amazon. I've been a loyal and frequent customer for years. Including being an Amazon Prime member. But their delivery times are now unacceptable and outrageous. For example, I purchase a recently released Blu-ray movie that was in stock. I didn't get it for two weeks!!! Contact me when you get your act together again.

For the first time today (July 11th) I had to deal with Amazon phone customer service. It is even hard to find their customer service phone number from their Amazon website. I called it today to try to solve a technical problem from their website that indicated that I needed to update my credit card on file for my Seller's Account - even though they had a valid credit card on file that does not expire until 2017.

I bought a Kindle from Amazon for $229 in 2014. Today, after I would say very light use, the Kindle is for the thrash can. In the meantime I have spent a few hundred dollars buying Kindle books... big mistake! It seems that Amazon customer service and technical support is non-existent. They are asking me now to pay more money for a replacement for a device I have used very lightly so that I keep buying the defective stuff they make and the eBooks they sell. No thanks! That is bad business in my humble opinion!

As a long time Amazon Prime member who spends thousands of dollars on Amazon every year, I am in disbelief not only with my most recent purchase but how they have responded (or chosen not to respond) as well as rejecting my review on their website. My recent purchase of the Bissell 86T3/86T3Q Big Green Deep Cleaning Professional Grade Carpet Cleaner Machine - Disappointed in pricing and customer service for this product!

I have been an Amazon Prime member for several years. The membership was pretty decent at first, but as time goes by Amazon's trend is to provide less and less for the same or more cost. Their movie selection mostly sucks, and if you want to watch recent popular movies, you have to dig into your wallet for that. Even some shows they produce themselves lead you into the first part of a series for free to get you hooked, then they demand 'rental fees' for the succeeding series. To me, that is dishonest! At least Netflix provides the shows they list for no additional cost.

I am a Prime Amazon Member. I ordered a new $1300.00 TV that I found on Amazon which was promised to be delivered "next day" on July 6, 2016. The date was updated to July 7, 2016 online when I checked the status online. I called and was told that it would definitely be delivered on July 7th and that Amazon would refund my next day shipping. I waited all day on July 7th for the TV. The TV never arrived. I went online and it said that it was coming by MAIL and that it was in transit! I called Amazon and asked how in the world could they guarantee ANYTHING sent by MAIL to be delivered the following day and how could they send something so expensive and fragile BY MAIL? They had no answer.

My Amazon account was hacked and an unauthorized purchase was made on a credit card stored on file. I notified Amazon and returned the product. My card was charged $253.38. After I returned the merchandise, I was refunded $217.66. I've contacted Amazon several times, with no response. THIEVES!!

For starters, there is no way to contact Amazon and get a real resolution to anything, so here I am. I ordered an Echo, which was scheduled for a Sunday delivery on the 4th of July weekend. I was home waiting for the delivery and around noon I get an email that a delivery attempt had been made however they were unable to gain access to the house. What? I immediately called the 800 number and said I didn't have a gate. They insisted that the driver was there but I was certain he wasn't because my dog didn't bark. I have three security cameras between the street and my front door, including a license plate reader and so I looked at the video. Not only did it not show that anyone came to the house, it also showed that nobody came near the house or my neighbors along the drive.

WARNING!!! Anyone that shops Amazon.com, they are ripping you off on shipping. I just found out that although I paid for overnight shipping, they shipped UPS Ground, because they figured the item was close enough to my address to arrive in one day. Since it shipped UPS Ground it wasn't tracked as well and lost. Guess what I ordered? A crutch so that I could walk. Big corporate greed wanted to keep that 30 bucks I paid extra for overnight shipping. Who cares that I haven't been able to walk for a week? Think about how many customers they have done this too. They have probably made millions overcharging people.

I have been shopping on Amazon for 5 years. Now, in 2016, I am cancelling my Prime membership and leaving Amazon altogether. Fire Phone was created then abandoned. So after it broke, could not replace. Fire Tablet forced me to purchase apps, limited selection, only from Amazon and would not allow Google Play apps. After placing an order, for products showing "available," it would take 4-5 days and sometimes 2 weeks, just to shop. Was told by Amazon to purchase products fulfilled by Amazon and not 3rd party sellers. Yet, either way, fulfilling orders took a week just to ship. 3rd party sellers have told me they have not shipped because payment is pending. Amazon says they don't pay until shipped. So contradictory. Whatever has happened to Amazon in the last year is incredibly downhill. I would not recommend their services to anyone for any product, or for any reason.

I used to rave about Amazon Prime and the benefits of it. The amazing 2 day shipping, the customer service, the products... But let me tell you something, i have just asked for a refund on my renewed account (which renewed last month) because 2 of the last 4 orders had arrived later than the 2 day period. So first, the one order wasn't even shipped by Amazon till after 24 hours of the order placed, which delayed the shipping speed, in which it got there 3 days after the order. Now, I know this may seem ridiculous that I'm complaining about something that arrived a day late, but guys, I am paying for this service. Not only did it upset me that my Prime membership wasn't really doing what it should, it was Amazon's fault for not shipping the same day (if ordered before 3pm EST).

I order often from Amazon... so often that I became a Prime member. I ordered a gift for someone from the warehouse on June 16th. My account showed that the delivery would be between June 27-29. I couldn't understand why it would take 11-12 days to arrive but I had ordered it early enough to make it on time. Periodically, I would check my account for updates. Finally, it showed that it was on its way and would arrive by 8 pm on the 29th. I checked my bank and the money had been authorized for Amazon. I checked on the package all day while I was at work, hoping that it would not be delivered and sit outside. When I got home, I walked outside to check every half hour or so. It was getting close to 8 pm and no package. I checked my account and it said, "on time... arrive by 8 pm tonight." I also noticed now that it also said "not shipped yet".

I purchased a 12 cell 8800mAh battery for my Toshiba Satellite L855 laptop on January 4, 2016 for $36.97. The battery died after 4 months. I couldn't find any contact info for this vendor, so I contacted Amazon's Customer Service. It took Amazon customer service 3 weeks to get back with me with an address. I also received an email from the vendor the same day with a RMA number along with their shipping address. I shipped out the dead battery 6 week ago but haven't gotten a refund or replacement battery yet. Amazon Customer Service said since I didn't file a problem issue with them within 14 days of purchase there is nothing they will do on my behalf. Buyers beware of both CWK and Amazon's customer service.

SLOW SLOW Free Shipping. Order placed: June 21, 2016. Arriving Jul 18 - Aug 2, Not yet shipped. Free shipping took less than 10 days (most time 7 days) before. Now it will take 4 weeks? I think Amazon is pushing people to buy Prime.

Amazon refuses to credit back the difference in price on an item that hasn't been received yet. Bought on 28th for 170. On the 29th the price drops to 120. So instead of paying the difference I have to buy another item at 120 return the one for 170. Shipping is free due to being a Amazon Prime member so it is costing AMAZON money not me but they would rather pay 3x the shipping costs so they don't abuse policy.

I ordered a end table from Oj Commerce. It was received on 5/12/16, when I assessed the item one of the legs of the end table were split. I then contacted the seller via Amazon sending pictures and requesting a replacement part. The seller never responded after several days and several emails. I then escalated this to a claim and sent the information along with pictures to Amazon customer service. Oj has been requesting duplicate information from me and sending me emails saying if I do not send the information my case would be closed without any further action.

Amazon has gone completely into the toilet. All kinds of underhanded things are happening. Phone customer service great, this so called communities department is the worst thing other than Lyft I've ever experienced. Lately I've expressed several trends and concerns. Fake reviews. Paid, or compensated reviews. Somehow, I have been blocked from marking reviews "not helpful". Inability to speak to a live person in this so called communities department. Certain reviews of mine show up on MY list of reviews, yet not on the actual product. Please see the confirmation email from Amazon confirming they are "testing" features, i.e. blocking certain accounts from voting on reviews.

I have dealt with the customer service department 5 or 6 times over the past three weeks. Of course, none of these agents speak or understand English well, so you have to repeat things 3 or 4 times, and sometimes even more to get anyone to understand your issue. It seems as if these agents have absolutely no clue of what they are doing. Instead of going right to the root problem and finding a solution, they suggest several perfunctory solutions which never end up being a solution. Then the agent repeats questions they have already asked, because they don't know what else to talk about. I would imagine most of these people are barely graduates from high school with limited knowledge of the English language, and they have a job because Jeff Bezos would rather be cheap than hire competent individuals.

I received a letter in the mail today denying me a credit card from Amazon. One of the reasons I was denied was because they said I have applied for this card numerous times in the past several months. This surprised me because I have NEVER applied for an Amazon Credit Card. The only thing I can figure out is I did apply for a 30 day free trial of Amazon Prime and for some reason they also ran a credit check on me for a card too. I cannot find a number on Amazon so that I can discuss this with them so I've decided to call Equifax and explain to them I did not apply for this card or any other Amazon credit card.

I signed up for Amazon prime for a free 30 day trial period. Amazon charged my credit card unknowing to me for $104.94 on 18 Apr 2016. This was ok by me. What was not pl by me was Amazon sent a credit card from Chase to my wife. My question is how did Amazon get my wife's name. When we received this credit card I cut up the card on date received never activating the card. On 24 June 2016 received a statement from Amazon/Chase credit card with a charge from Amazon prime membership for $104.94. This card was never activated by my wife. My wife has never & will never deal with Amazon.com.

Off Shore Customer Service has to be costing Amazon a fortune! Here's the perfect example of 100 percent loss caused solely by them. Last week, I bought two bottles of vitamins. On Friday, I receive a text indicating they were delivered. I was home so I checked the porch and mailbox. They weren't there. I called customer service and after a lengthy conversation they agreed to replace them. Of course on Saturday, I received one shipment in the morning and one late afternoon.

I put this review here because Amazon did not gave an answer to my issue. If you have an answer, tell me. Amazon proceeded with purchasing and sent Adam vitamins without my approval or even checkout!! This item was one of many item inside my cart. I removed it to get another multi vit. My card data was saved on the Amazon. I did not make any approval for purchasing. I found there was an order for this Multi was delivered. When I asked why this occurred, I got a silly answer. That someone hacked my account and ordered this.

I bought an item from a seller at Amazon and received it damaged. I contacted the seller with pictures and he agreed to refund and asked me to return the item using the CHEAPEST Royal Mail Service. Since he said he would cover the cost of return, I followed his instructions. A month later, he is claiming that he didn't receive the item and so he is not accepting to refund! So on top of the inconvenience caused to me, I paid an additional 12 pound to return the item!

I have been an Amazon Prime Member for about a year and have enjoyed the free shipping and other benefits that come from being a prime member. However, when dealing with Amazon's customer service recently, it's not very good. I am surprised they still get such a high rating, but that may soon come down. Their customer service team is hit and miss - on occasion they are courteous and some occasions they are incredibly rude. Amazon recently had a promotion that I purchased for reloading a gift card into your Amazon account. If you deposit a certain amount of money, you get a free $5 included as a promotion for depositing into your Amazon account for store credit. Long story short, I was never given the $5 and Amazon's customer service team took an incredibly difficult stance with me on this, saying I was too late for the promotion, but despite this, they'd give me $5 in promotional credit - good for anything sold directly from Amazon.

I did buy this phone on 10/27/15 to give as a gift on Christmas to a relative and when she open it was broken. I did bring it to Samsung in NY and they told me it was a refurbish and has no warranty. I call Amazon. They told me it was sold by sellers for them and they weren't responsible for it and I should give a complaint to this department about this retailer for them. The worst part it is I did buy another one before for the same reason for a gift and was refurbish to and made for the Emirates Arabes and not for America so doesn't work either so I have 2 non-working phones. I hope I can hear from you any response from this seller so don't rob to more people. Thank you.

June 17th 2016: I ordered 7 books from different booksellers who were sellers hosted by Amazon. I received no auto confirmation of the order in my email. June 20th 2016: I emailed Amazon Customer Support to inquire about the order because when I went to the web page of the specific books, it said I purchased the books June 17th. Amazon Customer Support emailed back they had no record of the order and directed me to reorder and that I would not be charged twice for the same order.

I made a purchase of several items that were described as "new", but when I received them, several of the items were clearly used and were broken. I contacted customer support and they said/explained I could not return the items to a UPS location during their business hours because I own my own business and cannot close down the shop to make it there to correct their error. They mocked me and said, "our return policies are clearly outlined on the website - you may consider reviewing them before ordering in the future." So to order in the future, I just have to hope and pray I receive what I paid for.

I am a Prime member who ordered through Prime thinking I would have 2-day shipping. My mistake, this seller (Glossy Beauty) did not participate in Prime. I needed the item so I bought one in town and when the item came, I started the return process with seller only to find out they will charge a re-stocking fee and will charge BACK the free shipping offered to send to me. I knew I would have to pay the return shipping but nowhere on the Amazon site, was there any information or disclosures about re-stocking or chargeback for initial shipping.

I have been a Prime member from 2000 with over 6000 orders and this is how they treat me. They show my packages delivered. I don't know who it was delivered to but it wasn't me. Call them and they basically tell me it my problem 'cause the show it delivered. Stay away. Wal-Mart here I come.

My account got hacked over the weekend, email address changed and an order placed. Oddly it was for a iTunes gift card, the purchase was then archived so I couldn't even see it (didn't know you could archive purchases), and then sent to my address. At the time I could only see that something for about $35 was charged to my credit card. When I first got a call, the lady said she couldn't do anything to help me get my email address switched back to mine and that I would have to wait up to 2 days for their security team to get back to me. Their security also do not have phones so you can't contact them, only work through email. So essentially my husband could order something from Amazon, and get it delivered, BEFORE their team could do anything for my account. Something seems wrong with that.

I'm into board games, and I found a guy on Facebook that specializes in finding old or limited edition board games. There's this particular old board game (already out of publication), Senji. The guy on Facebook told me that he can find me a brand new, sealed copy of the game but for $100 including shipping fees. I haven't tried shopping from Amazon, but my friend who does most of his toy shopping on Amazon told me that I could probably find someone selling the game for a cheaper price. Lo and behold, we found a copy in mint condition being sold for only $64.60. That doesn't include shipping, but if I have it sent to an aunt in the States and she just bring it with her when she visits the Philippines, it is still cheaper than $100!

This review illustrates only one of several issues across a range of products that I had recently ordered. My experience clearly shows a degrading trend in customer support brought about by an apparent policy shift to reflect an illusion of 100% customer satisfaction. Unfortunately, it remains an illusion as embedded problems with their business strategies leaves the buyer in a position of full risk. I will reference only from documented history.

Amazon.com is known for its prime shipping speed. My membership recently expired, still I got my order within 3 business days. Impressive. Even without prime they deliver pretty quickly.

I pay for Prime Membership, because it gives you two day free shipping. On numerous occasions, I have received my order longer than 2 days. One of the reason, is because UPS hands off my package to my local postal service. When this happens, it adds 1 or 2 days to the delivery. When I inquired about this with Amazon customer service. I was told they have no control over this. Since this is the only reason, I have the Prime Membership for, and they will not honor it. It is useless for me to pay for this service again.

Do not buy from 3rd party seller. If you need to return the item they wont give you the shipping money back and they will make you drop it off at another location! Why am I paying $100 for Prime then? Pointless. Been trying to return a 3rd party seller and it's been hell. Amazon only credited me the shipping back only for amazon sold items and now it's been 2 weeks since I have been putting my box inside and outside my apartment and the supervisor Rebeca tells me they wont pick it up - that I have to drop it off. Her employee had told me something totally different. I want my money back. If not I am canceling my prime account and posting all this information online for new clients to see.

I live in Japan. I think that adds to their audacity. I emailed before I purchased an Exerpeutic recumbent stationary bike to confirm the guarantees. This was January. I was assured that even the return shipping would be refunded. So, I ordered. $734. The first bike came with no seat. No chair at all. I contact them. They are most polite. "Mail it back. We'll send a replacement immediately." JPO will not mail internationally over 30kg, so I go DHL. $680. The replacement comes. I get refunded $400. And so it begins. I split my time assembling the bike and calling for the money... then I find the part that connect the seat to the bike is missing. For a month, I try to get my money AND that part. I get the money, but I have to return the bike. They'll refund all, they say. DHL. $700.

I saw a used book titled "Bob Dylan Revisited" at a local bookstore and it was being sold for $24. I was very much interested in the book as it contained graphic interpretations by various artists of Bob Dylan's classic songs such as "Like a Rolling Stone" and "Knocking on Heaven's Door" among many others. When I got home, I went online to check more information about the book and compare prices as well on Amazon. To my surprise, a copy was being sold for only $8.34. The best part...brand new baby! I had to get my hands on that. I ordered it and even though the shipping took about a week and a half, that was nothing compared to my steal! Thank you, Amazon!

I am an author of a book on the website. They keep a portion of my royalties in exchange for Distributing my book when it is ordered. Unfortunately I have received multiple complaints regarding the quality of the package. Either the book is completely misprinted and mixed up, print it off half the page and broke it off, or the cover is smeared and looks like a child spit on it.

During the X-mas season Amazon asked me to buy a gift card 3 times. For 3 times I turned me down. Then they sent me an email saying they were sending me my $100 gift card. I said I did not want it! A few days later I checked my social security bank account [by the US gov] and found out Amazon charged me $100. I did not get a gift card from Amazon!!! I called the bank to contest the charge. The bank said it would take 2 to 4 weeks to check out. They sent me a letter saying they would not do anything??? I asked for their paperwork to be sent to me. Amazon said my claim needed to be put in a month’s time!? [Yes - this was past a month.] Also they said my computer had been hacked. I own several computers, I do not use public wifi, I take computer classes, and so on. I had my computers checked - they were clean. Yes - my Gmail had been hacked - but none of my bank accounts or other secure accounts had been hacked.

Whenever I need to buy something... A gadget, a dress, tools or a gift for someone, I most often than not visit amazon.com. They practically have everything! And they deliver it to my home. Saves me the time and effort of going out and buying the things I need in different stores. Most of my items are delivered on time. Some are not, but I think it's the delivery company's fault. I recently bought a SanDisk iXpand Flash Drive. It came in good condition and the delivery crew was early. I had no issues. No complaints. Just good experience. My friends use eBay, but I think Amazon is better based on my experience. I tried eBay before and had a few not so good experiences so I tried Amazon. And I had no problems since then.

I was trying to order an item and then I was offered a $50 credit if I applied for their credit card. I read the terms and conditions and they were similar to other credit cards so I applied. I was approved immediately and then it was written I would have to pay $99. I called Amazon four different times. No one could help me. I wanted to find out if my order went through (if so, I wanted to cancel it). I also wanted to cancel the credit card. The first "customer service" person said someone would call me back in 10-15 minutes. After an hour I called back. This person also couldn't help me and said someone would call me in 1-2 hours. After 2 hours I called back. This person couldn't help me and was somewhat rude. As I was speaking, he hung up on me!

I bought a flash for my camera from 47th Street Photo through Amazon.com. It was offered as a bundle with a backpack, microphone and some other accessory. To my surprise the flash was a completely different brand, not the flash nor the microphone fit my camera. I bought with confidence because this seller had a 99% positive feedback rating. To my surprise they wanted me to pay for the return shipping, although the wrong item was completely their fault. I refused to spend more money on this issue and contacted Amazon, they refused to work with me.