Amazon.com Reviews

It took a long time with their poor support to finally switch it. But, even after switching to Individual, unfortunately, they don't refund my money back. I asked them to close my account and return my money back, but this time they require to verify me as Individual, and also they can't verify me, because they require documents that I don't have, because I live on an address where all bills come to the house owner, not me. They don't accept my ID document with address proof. I feel like I am trapped with them. I need them just to close this account and return my money back. The most unfair question that comes to my mind, Why they don't first verify an account, activate it, and then bill that account for services they provide?

If they can't verify an account and as a result, are not providing services, then they should not bill that account. It's stupid and it is not correct to bill someone for something that he/she is unable to use. Also, it is not correct to entrap your bank account and card, and you to not be able to remove it. I wonder how they quickly approve your bank account and bill it, but don't approve your Identity. Please, people, suggest what to do, because I don't get proper support from them.

Furthermore, they have uploaded the incorrect manuscripts on the product page despite proof that I provided the correct one. They attempted to explain this away as being due to formatting issues when the format on any of my books has not changed in the last year (on any of the books - including the most recent one where limited royalties have been paid) and despite the fact that they have a review process which could flag this up before it ever reached publication stage. Yet no mention was made of such issues in the last year of all the books being published. Further to this they stopped ranking the book so that the ranking would no longer affect the paid sales I am owed. Lastly, on several occasions they also changed the prices of my book without my consent and then tried to lie about this by saying it was due to currency changes despite the fact that the screenshot I sent showed the website as being Amazon.com and the books were listed in dollars.

The site also would not let me list items for FBA making them only fulfilled by seller, worse after trying to make listings my account showed no item listings for sale. I called customer service several times to close my seller account since I never received the FBA service that was promised. Customer service kept making excuses not to close account saying my refund would take 90 days, and they kept saying different dates of 3-5 days to 13-14 days for an electronic refund. I told them to close the seller account and that I will not sell on their site due to these problems. They said over the phone the seller account is closed. However they have not sent an email verifying that and I am getting emails from Amazon saying that the items I could not list have now sold and that I should ship them.

I am not selling or shipping any items or accepting money for items sold due to Amazon's customer service saying my account is closed and not to log into it anymore. In the meantime I have been working with my bank to freeze my account and file a dispute. This nightmare has been with Seller Support through the Amazon Catalog team.

I've had an entire months subscription order disappear with no explanation as to why and no notification from Amazon to me that it was canceled or changed. I have called customer service more than 7 times with issues listed above and more and have not received any solution to the problems and even when it created the new order causing me to miss the discount I should have been receiving and for products to be delivered a week or more after the order I had expected to receive all they could do was tell me they didn't know why it happened, couldn't fix it, and their solution was to offer me a $20 gift card which is worth far less than the savings that I would have received on the order.

So if you're looking to save money and streamline your errands as a busy new mom subscribe and save seems like it COULD be a good way to do that but after a closer look it's simply a big hassle and isn't reliable. Also they tell you it will be billed on the date you've selected for shipping which is not true. They ship at will any time within a week before or after your selected shipping date so if you're budget billing beware. Simply put I'm irritated and don't have what I need for my son... Subscribe and save... Not worth it.

I was furious for one I had just signed up for that two weeks prior with my card, and it specifically said 3 month Free trial. After that you are charged the monthly fee. The lady on the phone said, "I will give you $10 Amazon credit, you can use next time you shop." It was a nice gesture but I still wasn't happy. When I went to use the credit it was hard to even find anything to use it on.

Three days later we finally got the table from Amazon. Reluctant to use Amazon again, my boyfriend wanted a set of Dado blades be and they were cheapest on Amazon. We again used his card and ordered the new set of blades. We received them three days later. First thing we noticed was the blades were already used. On top of that the product was poorly made and chewed the wood up. I started the return process and mailed the blade off. It took Amazon 16 days to process the return. That is totally unacceptable. On top of that they told me my return amount would be $126.04 and my refunded amount was $63.01. After calling and getting nowhere I cancelled my account and am done with them. I guess the more they grew the worse they became.

So, as a result of Amazon's failure to deliver as promised, the customer--if he chooses to buy the product elsewhere--is placed in the position of having to deal with the nuisance of not accepting the product if it's subsequently delivered, and hoping that the cost is promptly credited to his account as the charge is assessed at the time of shipment. This is unreasonable and awful customer service. Who would buy a product from a seller if the seller was unable to give a date of delivery which could be relied upon by the buyer? Had I not been mislead by Amazon's information, I simply would have bought the monitor from Best Buy, Fry's, or from the manufacturer of the monitor on its own site. Sure glad I'm an Amazon Prime member. And, from here on out, Amazon will NOT be my 'default retailer'.

When I called the bank, I was told that a debit card transaction could not be canceled, and I would have to wait for it to clear and I would then have to call the company to reimburse my money. I was also told that the company could call, fax, or write them with the info, and they could then help me. Of course, Amazon/Chase refused. (I talked to about SIX people there, many of whom I had trouble understanding). I then asked for a supervisor. I was transferred to a U.S. rep with whom I could more easily understand. He said he would send me a letter, but it would probably not get to me in time to help. I cannot understand why there are no safeguards on situations like this. It causes me pause when I use my debit card. This could have been my other Amazon card where my balance is HIGH. I could have been left with little money to pay more bills or even groceries. This almost makes me want to go back to checks.

I've been lied to, far far far too many times about when orders would be shipped, when I can expect a refund for the many orders I've received that arrived damaged (packed broken, not during delivery), and having to continuously expect their rules for protocol. I hear how very sorry they are for what they call an inconvenience, when in actuality they screwed up... enormously. The whole aspect of being sickly and pretentiously polite is nothing more than false concern for anyone. I'm done. There are far too many other sites online that are truly happy to do business with people. None of us have to bend to Amazon's ridiculous code of ethics. I'm out and it's the best choice I've ever made.

They said they have limitations on this, but I do not understand as limitation when Amazon has not informed me correctly how many shipments it was going to be sent before I finishing the purchase. Of course it is impossible to have all items in the same place but the information of how many packages was WRONG. This is not a limitation, it is a mistake as the information was given. I have only completed the order with the information it was given to me, otherwise I would have cancelled products costing less than $10 and paying another $10 only to get at the hotel.

I told them that that was fine with me. They then told me that I would not receive any membership fee refund (even though I had just renewed my yearly membership two month earlier) and that I would not be allowed to do business with them for two years. I told them that was fine and I did not want to do business with them again in my lifetime. I had already spent more than $7000.00 with them and if they wanted to lose me as a customer... fine. Then they hung up on me. They are thieves and Jeff Bezos is trying to take over all commerce in the world. Jeff Bezos is a demon. Avoid amazon.com at all costs. try Wal-mart online or order direct from the distributor, it might take a little longer but you won't be supporting Jeff Bezos' effort to take over the world. Also, did you know that Amazon will not post a review that criticizes them or their company. They are useless and evil.

I spoke to several managers at the call centers and none of them care or reasoning. I would like to share my experience all the Internet and hope that no one else ran into the problem. I wished I didn't use Amazon gift card to purchase this item. If I use my credit card to order this item then I can file a dispute with my credit card company for this unreasonable return policies and scamming the consumers.

I did join FB groups for reviewers, thinking that I would like to start reviewing items and testing products. I've only been a member in these groups less than 6 weeks. I've only looked at these groups, I have never ordered anything from sellers using any codes or received anything free or reduced for any reviews. I have never promised a review or violated anything. I'm just a member in groups so am I being targeted? I'm thinking Amazon planted spies In these groups anyway so I wouldn't trust these so called sellers. I shouldn't be penalized for reading comments. All Amazon would have to do is look at my account and realize that I haven't given any positive reviews. So I don't even know if it's connected.

I recently gave a bad review on a product that didn't work, that I purchased an extended warranty on because seller wanted me to pay for shipping to look at it and fix it but the costs of shipping were more than the cost of me buying a replacement. It was just not worth it and I voiced it in review. Am I being penalized for that? Another issue was that Amazon sent wrong products to me for an order. They did send replacement but now I returned wrong products and I can't even track it because they closed me out. I've had my Prime account for over 10 years and still had several months to go and now my account was closed. I just want answers and to know what Amazon is doing to fix this issue. I would like to resume ordering. Who do I need to contact for further investigations? Please help!

I am Prime customer, when I called they told me that they will resolve it in 48 hours. I have waited for several 48 hours now. The call center people will tell you that they will personally look into it and ensure that the problem will be resolved. One of their call center girls told me that she will call me within 48 hours, 4 days have passed now. The call center guys have been well trained to be polite and talking nicely but not very effective in resolving the problem. They kept saying that the return has not reached their distribution center and that is the reason for delay.

I was told I would be credited $3.00 for my troubles. Yes... $3.00. 3. Like less than the cost of a Big Mac at McDonald’s. I asked to speak with a supervisor and was transferred to one, who offered me $5.00 for my troubles. At this point I began wondering why I do business with Amazon. I’ve heard stories of people receiving items late and getting a $100.00 credit on their account. This isn’t the Amazon I know and love. $3? $5?? What is going on here. I attempted to further my case with the supervisor and explained to them that I often receive items late, and I was told that the 2 day shipping promise you get with a prime membership is based on delivery date after the item ships, not after it is ordered... Huh?

Almost everything I order with free 2 day shipping shows up 2 days after I press the order button, but according to Amazon customer service, I’ve just been lucky! Per Amazon customer service, if I order something, the shipper ships it 100 days later, and it arrives 2 days after they ship it, Amazon has still made good on their 2 day shipping obligation. Don’t deal with this company, please. I told them I was going to cancel my membership after the last of my 3 pending orders arrived and they said “that’s fine.” I don’t recommend anyone ever deal with a company that has this attitude, as they are dealing with so many customers and get more every day, that they stop caring about you. You are expendable to Amazon.

I’ve been paying them for a Prime membership for years, and I have their credit card, and I buy everything with it. Since I told them I was cancelling, I have not ordered a single product from them. I will also cancel my Amazon credit card. They do not care about you, about keeping you as a customer, about your money or your approval. To them you are an expendable number. Use other avenues that buy things you need. Until a month ago, Amazon was one of my favorites. Now they have created an enemy. Please stop their reign by refusing to buy from them.

I am getting so fed-up with their lack of ability to deliver on time if at all. I've had packages that say they were delivered that weren't (I have cameras so I know they weren't), packages damaged, packages delivered down the street, sooo many packages late. The biggest reason to purchase from Amazon is the speed. If they can't deliver on that promise because they're trying to save a buck then I'm losing my reasons to use them. I spend 10's of thousands of dollars every year with them and they are a multi billion dollar company. GO BACK TO USING UPS AND USPS. YOU OBVIOUSLY CAN'T GET SHIPPING RIGHT.

When you contact them to complain they don't seem to even care. I've about had it. I'm not alone. I've read thousands of complaints here and elsewhere. Eventually they are going to start losing customers as other companies (i.e. Walmart, Target, etc.) begin to offer the same low prices and fast shipping. I may soon be one of them.

Apparently, the only thing in that entire message that the rep who answered me understood was "$50", so (s)he sent me a $50 credit and a copy-pasted message that they "understood" that I wanted to "spend $50 trying different options before finding one that worked". While I can't complain about the result, does anyone else think that customer service personnel should actually UNDERSTAND what the people they're "helping" want?

Other times, there is no upside. I spent two hours once talking to five different people, trying to figure out how to claim a promotion which Amazon themselves had offered me. The first three started the conversation absolutely CONVINCED that I was writing to complain that my most recent purchase, which I had made five minutes earlier, hadn't arrived yet, and nothing could change their minds. The last two understood the question, but were still baffled because they had never heard of any such promotion, and apparently had no way of looking it up. Because surely, anyone who has questions about Amazon would never think to ask AMAZON CUSTOMER SERVICE about it, so why should they need access to information about their own company?

The last straw was tonight. I wanted to know how to disable a feature on my Kindle, so, because I'm an idiot and also because there was nobody else to ask, I started a chat with Amazon Customer Service. I spoke to four people, and only the last one understood my question. As for the other three? They told me to turn the Kindle off and back on again, clear my cache, and unregister and reregister the device. You may recognize those as your basic, generic, "I don't know or care what the actual problem is but this sometimes works" troubleshooting tips. You may also realize that my question didn't even require troubleshooting, since there was nothing wrong with the Kindle to begin with, I just wanted to know how to change a setting. If so, you are overqualified to work in any position at Amazon, possibly including CEO.

The more I've dealt with Amazon customer service lately, the clearer the pattern has become. There are a rare few actual human beings, capable of thought and real communication, working there, but the vast majority are essentially robots. Not even cutting-edge robots - Watson and Asimo can fake their way through a conversation much better than these guys. They have a list of "generic troubleshooting tips and strategies to make the customer go away", and if you write in with a problem, they choose one at random. Want to disable a feature? Start by turning your Kindle off and on again. Have a question about a sale? Here's a tracking number for whatever you bought last. Hey, you're the lucky winner - no matter what your question was, you get a gift card! Hopefully it's worth more than the product you were asking about, because you're not getting an answer.

On the other hand, I have to admit that their prices are pretty good, I've never had any problem with their delivery times and they have the widest selection of any store I've ever seen, online or brick-and-mortar. So as a STORE, Amazon is pretty good as long as you don't need to ask any questions. As a tech company, who might someday have to support the devices they sell? No. No way. If I had it to do over again, I'd have saved up some more money and bought an iPad, because the only people who even THEORETICALLY could support a Kindle are Amazon and they never, ever, ever, ever, EVER will.

On top of all this, the Seller feedback page is being manipulated. Feedback with one start is being removed. I have screenshots of this past week. Anytime a one star review is posted it is removed! I told Amazon about this and they deny. I told the seller about this and they deny. The customer service reps are located in the Philippines. I asked to speak with someone in the United States. I was told they would escalate my problem. After spending a week trying to get a refund or replacement, Amazon told me there is nothing else they can do. The seller did not send me the warranty card/registration info with the battery which would have included the details including the serial number. The serial number on the item is not legible.

I never thought I would say this, but Amazon Customer Service has gone down the tubes! Horrible service. Misleading statements. Manipulating seller reviews. I am out nearly $400.00 and Amazon will not escalate further. Sometimes I wonder if any "human beings" really work at Amazon. They will not connect you to a supervisor or manager. This is the absolute WORST customer service from Amazon I have ever experienced! We must get the word out that they care more about their bottom line and their fraudulent sellers than their paying customers!

After speaking to three different agents - no change, because some items are from their fulfillment center and some through third party then they say they cannot re-issue my order and I should just re-do it myself. Whoever heard of such un-customer oriented flow process, whereby, the service provider which made an engagement to deliver an order, who has your order in their system and knows very well which product you have ordered then tells you that they will have to cancel and raise a new order all over again for it to be delivered?

Unbelievably poor service - they grew too fast and cannot manage the simplest replacement of a lost order. Save yourselves time and inconvenience, and order through a different website or go to the shopping mall - I know I plan on to in order to avoid any more disappointed expectations for my family for any holiday or important event in future. They are simply not reliable. In addition, as other customers have noted, they did not post my reviews on their website - i.e. They selectively remove any possible unfavorable comments to themselves.

I have a full time housekeeper that has been working for me for 14 years who was at my home. When I checked the delivery status it shows delivered at front porch of my home. Now Amazon always takes pictures when they deliver my packages and this one they didn’t. Next, I checked with my neighbors and they received nothing. I also checked with the mailman with USPS (who was the carrier of delivery) and he couldn’t recall delivering it. Lastly, the package weight was almost 75 lbs so a old lady can’t move it and the mailman will remember delivering a giant printer box with that weight.

So now I call Amazon on March 9, 2018 giving it a few days. The agent says it’s been delivered. I tell him it has not even though it says so. It’s hard to understand the Indian man. He transferred me 3 times to different people. Finally they said that it would take a couple of weeks to investigate and they would refund it back. So I felt better and figured it was all resolved. So today March 30, 2018 I looked on my statement and still nothing so I thought maybe they gave Amazon credit and still nothing. So I reached out to them again. They denied everything that they had told me and said they don’t have a refund policy on lost packages. That it’s the customer's job to make sure we get the package. I said, "Really? How exactly does the customer do that? Please explain? Mr. Amazon rep if I mail you something, how can you make sure you will get it from me? Please educate me?" He didn’t say anything?

He said I needed to get a police case number and then they could refund. So I asked the question again that, "If I get the case number will you issue a full refund with all the tax and warranty?" He replied with a YES. So I took a screenshot of it and went to the police station and showed them everything. My order, tracking, payment and chat record with the agent's name. I got the case number and got on the chat again with another rep. Gave him the case number and he said he will verify and came back saying they can’t issue a refund. So I told him that on the police report they can also get the entire chat printed out with the rep agreeing to refunding the full amount and if this is not done I will be getting a lawyer next and suing the company for misrepresenting Amazon policy & misleading customers to save money. Which means you are THIEVES.

He then put me on hold for 2 minutes on the chat and came back saying a full refund has been issued and a email has been sent to me. But they still have not issued me a refund for my warranty for the $47.00 which I will make them pay me back no matter what. I had so much trust in this company but today they lost a great customer. The moment I get my refund back I will be closing my Prime account and then my Amazon and I will NEVER GO BACK! Amazon is a terrible company when it comes to needing help from them regarding a product you purchased. I will now forever support local shop owners. No more doing business with large retailers for me. BOYCOTT AMAZON!!!

This company is going downhill and is getting worse every single day. Customer service does not care what you have to say, they never have any answers, it’s the same, "We will forward a report. Wait 2-3 business days for a reply" and the reply doesn’t give you any information or tell you why or anything. I have worked in telecenters for years and Amazon's customer service reps definetly need trained, they could care less and sound like robots repeating themselves. You can’t never get any help or answers, very disappointed in you as a company Amazon.

There are tons of people leaving reviews that are given copies to review. They have more non verified reviews than verified but Amazon is not messing with them. I don't know the authors. I'm not even friends with them on social media. I joined a group on Facebook where the author gifts you a copy. You don't have to review them. They just want you to tell them what you think. I can't buy them right now. I'm out of work due to a fractured back. If that's breaking the guidelines OK warn me and have me delete them. Don't take the reviews away from the ones I bought and it's not fair to tell me I can't review the ones I buy. I don't get paid, get remembered or get gift cards for reviewing them. I win gift cards in contest or from games I play... Or at least do the same to the other ones who review copies they have not paid for... I have not lied. I put I was gifted a copy. I can show you the copies I was sent.

Anyway, after all these and two more transfer of my call to other departments, I finally got an appointment for assembly. However, I will have to wait until a week later. Then the assembly team emailed me and asked me if the treadmill is in another room. I said yes, because no one put a treadmill at the entrance. They said that I will have to pay another 75 dollars for them to move it. Because that is included in Amazon's delivery policy. This is just crazy.

So I called Amazon (more waiting on the phone), saying, "Your delivery people said the assembly people are going to move it, and the assembly people said that was the delivery people's responsibility." It is bad and weird enough that I don't get the promised free delivery and free assembly on the same day, pushing off me being able to actually use the product. But I have to spend all the time and energy in the middle, negotiating and coordinating all these. It is impossible that I will have to pay much more to hire people to move the item from the front door to the room. The agent says but this is what it is, and it is always like this.

The delivery is threshold delivery, and the assembly is only on-site assembly. "This is not Amazon's fault." They are not even sorry for putting customer in this messy situation! Because as they said "it is always like this." So people, watch out, find a place where they actually care about customers to make the purchase, it will save you much trouble, time, money, energy, and won't ruin your good mood.

Exhausted, before I could complete my purchase I was informed that I needed to become a member of this network, and that I qualify for their "Prime" account, something in that order. Okay, whatever I just want to get off this merry-go-round. So I was made a "Amazon Prime Member", temporary anyway. I was told nothing about, purchasing this membership, god knows I look for the best deal I can possible get, if I spend my precious money on myself. It was Christmas time and I did lots of shopping for children and people who had very little to get by. I had been renovating my home, and saw nothing out of sorts with my bank. I didn't hear from the Amazon people until they asked for me to share my experience/product with them, by writing a review. I did, and that was that... 90 days later, and I have had no need to return to the Amazon to make more purchases...

Yesterday, I am going over my bank statements to balance out my budget on my home projects. I see these debits from Amazon.com, and find that I have been billed twice a month for this prime membership since I made that purchase Dec. 29th, amazing, I have been shopping at eBay, as a member quite regularly, NEVER billed for that opportunity. The amount taken from my account, using my credit card, without my approval, is $78.24... Making my purchase of $54.95, a stupid decision made on my part. At my age and being a trusting soul, it shames me to think that the new system of the www. has us elders by the balls... Needless to say, I could not contact anyone at Amazon. I did manage to cancel my membership, to stop any more future debits. Hope that it stops? I sure wish that I could find this company accountable for the absconding of my person.

It's okay if you are going to shop carefully, make sure your asset is covered if it is shipped broken or badly packaged or, worse, not what you saw in the picture, or you are using it to store digital purchases. When or if you run into a problem, you will quickly learn that anything that requires human intervention will be met with the well memorized, "I appreciate your patience in this matter". Their customer service is either not fluent enough, in English, to understand the nuances of your issue or they just don't care. Who knows. But you will be talking to a big computerized wall. So if you shop there, understand you are using a big, computerized vending machine and it's not at fault, nor does it care if your quarter gets stuck or your soda doesn't drop.

Then the last few months with Subscribe and Save, I get the wrong products and up to over a week late on items. We have canceled our Subscribe and Save items since. This week's issue started with a purchase of an item that was counterfeit from the beginning of the year. I reported it to their IPR department a while back (I am an IPR specialist) with no response. I reported again and asked for a status - they told me the seller is long gone. So I dispute the item on my card. Amazon has put my account on hold unless I would like to pay for the item another way - pay for a counterfeit item? Wow... Goodbye Amazon. Not worth the hassle anymore.

Earlier in the day after verifying with the mistakes I was given a "Guarantee" that it would still be delivered by end of day. 1 hour before the 8pm deadline, I contacted to ensure if it would still be delivered. I was informed that the delivery center could not fulfill my order and stated that they could fill one of the 4 items yet refund the rest of them as they cannot fill at the delivery location (my guess due to losing the package 2 times!). The representative from the delivery center ended up just refunding me the cost of my order, no other items were offered. It was as if my business is not respected or wanted. I have been an Amazon member for decade and been with prime nearly just as long. It was disheartening that Amazon felt like they could honestly just disregard the meaning of a Guarantee as trust is earned and this time they just throughout 10 years of it.

Following up in regards to this with many associates, and I mean many because 10 of the 11 representatives I spoke with were completely happy with this outcome. I was offered a maximum of $20 for their failure on the order and to deliver it by a specified time. The financial response isn't what I care about. My 8th anniversary is worth far more than a measly $20. I merely wanted Amazon to make good on their guarantee. Unfortunately that is all they can offer.

With their failure to stand by the term Guarantee I decided to start to reconsider my Amazon/Prime Membership in addition to canceling my orders due to lack of trust to deliver. The 11th Associate I spoke to was half decent but due to Amazon's policies he was incapable of fulfilling the request for remediation in my eyes so I took his offer of the shipping cost for the order and left. Unfortunately this order was severely filled with mistakes and no real measure of good faith proven by Amazon that I am withdrawing my business and will look elsewhere. Amazon if you want to talk you can contact these people for the order number and reach out to me.

Amazon lost the package 2 times. Amazon made no attempt to deliver the package by its agreed order window. Amazon changed the delivery location without notice/consent/agreement. Amazon changed the delivery date without notice/consent/agreement. Amazon (Associate from delivery center) promised to deliver package by end of day with Guarantee. Amazon failed to deliver by delivery window. Amazon placed value of $20 potential reimbursement for failing to deliver and ruining my anniversary.

Amazon made no real effort to even fulfill a commitment for a "Guarantee". Amazon associates who I were talking with quickly abandoned the chat, (talked to 11 people today in 2 hours of chat). Amazon "guarantee" means nothing anymore. High contemplation on overall leaving Amazon and Prime due to lack of proper rectification. My 8th Anniversary has been ruined to due to your lack of honoring your "Guarantee" and failure to deliver.

The Seller however did agree to take the item back anyways, but not including shipping charges which turned out to be $52 through C. Post and was the least expensive option, with UPS and Loomis Express, etc. all being $112 to ship this 3 lb bulky coat back to the seller. I offered to pay $2.99 shipping costs to send back because that is what the seller put on my receipt as S&H costs. However Amazon simply denied my 1st claim and subsequent claim updates. I am not pleased with Amazon's service in regards to Sellers being able to Sell items that are deficient, wrong size, etc. and then the Buyer is on hook for Shipping and Handling.

Elsewhere on internet both the original purchase price plus shipping and handling are refunded to Shoppers. Will I shop at Amazon ever again? I can't say for sure because the price I ultimately wind up paying seems to usually come out as much higher than what it was supposed to be. For instance I usually go for the deals which says free shipping and handling if I add more to my order to make it $35 for instance. Then my final bill still shows $20+ for shipping and handling etc. I can say for sure that I will be checking competition for anything else that I need based upon my customer experience being much higher elsewhere. I think I've said enough. I hope the photos are helpful.

After many hours on the phone with Amazon, for two days, and lots of transfers to different reps, I’m still sitting here wondering when they will return my money. All they can say is that I have to wait up to 24 hours to even receive a call from a supervisor. So you would think they would immediately close this account that they admitted was falsely created. Especially since I asked them to. Well they didn’t and I got hit with another charge.

At this point I don’t believe they are doing anything about it at all. They suggested I just wait on my bank to handle it. I am beyond mad right now. I am out $559.86 at the moment and they don’t seem to care. Oh and there are pending monthly fees of 39 dollars and some change, pending to also come out of my account. I canceled that card but I don’t know if it will go through still since it was already pending. Again, if they closed that account as I asked them to do, the 39 wouldn’t be an issue and neither would the second 279 charge.

Earlier this month I ordered something from them and they accidentally charged the wrong account. They cost me some fees and also refunded the money to the wrong account. I stress things to them carefully and clearly because I don’t believe they are truly listening or even care. These are careless and costly mistakes made by Amazon and people need to be aware. Also, if you find yourself in a situation where your account has been wrongfully charged, do not expect them to immediately correct the problem and return your money. Do not expect them to tell you the truth as to how they are handling the situation. And do not expect them to actually care.

The representatives really seem oblivious and untrained. You ask for a supervisor and they transfer you to a fellow rep acting as a supervisor. I know this because it happened to me. When the rep acting as a supervisor slipped up and said he probably needed to transfer me to a supervisor after telling me he was a supervisor. Then the next day it happened all over again. I’ve been on the phone with them for hours. No results. No money refunded. No supervisor call. No resolution.

As of right now I have to just rely on my bank since Amazon is doing absolutely nothing. When he says get “them” involved, he is referring to my bank because we just talked about it when he sent that email. He told me it would be faster if my bank handled it. Well good to know that Amazon isn’t doing anything about it and they seem to just expect my bank to fix it. My bank said they can take up to 14 days. Amazon (rep two) lied and said they would refund immediately. Rep three acknowledged that it would take longer than 14 days. That is providing they are even processing a refund. And since when does it take 14 days to refund money that was wrongfully taken.

2 days back shipment collected by the UPS and mail received from the seller saying they got the shipment. But they didn't refunded. So I asked for another new product but they are not ready to send also not refunding. Yesterday again I got a mail from seller saying we have to ship the product whereas already shipment collected and I have a receipt with me. When I contacted customer service of Amazon they asked me to file A-Z complaint. Today I received mail from seller saying the same thing that they were not sure about the shipment sent or not. First of all mistake from their end. I wasted so much time by assembling and dismantling, contacting customer care and seller. Now again customer care is telling I have to wait for 2 more weeks to get back my money and they haven’t finished my query. Why should I wait for more than a month for my money?

On March 14th, I placed another order for over $450.00 worth of items at 4 AM mountain time. One of the items was in order ** which was an environmental controller. This was from a 3rd party seller that has only negative feedback which I found out after the fact. I don’t look at the seller feedback because I assume Amazon would only work with reputable companies when they don’t. They allow anyone this opportunity as long as Amazon makes money. This seller has still not mailed my item, nor have they responded to any contact from you or myself. I spoke to a manager and she helped me get the item I need to from my uncle’s medication that increases his comfort while he is dying of cancer.

Today. March 21st, I woke up to an email from Amazon that stated that the most important package is not going to be here today. I was told it was not going to be here due to yet another UPS sorting error that sent my item to California. I called to speak to someone and get an understanding why UPS took this package and shipped it. This is when I was told about the 4-week turnaround time which is ridiculous. I asked for a manager who sounded Irish on the phone and I told him, “giving me credits isn’t going to get my stuff here and make this right,” which he agreed.

He then told me he would like to keep me as a customer and wanted to give me a year of free Prime. He told me that I wouldn’t be charged at all which is why I agreed to do this; however, that wasn’t the case. He was trying to manipulate the system and give me a free year of prime while charging me for it followed by a refund. He buried me and my bank account. I feel like I’m being punished for being broke.

That caused my account to go overdrawn and now I have no package, no money, and about to get hammered with overdraft fees. I have also spent over two hours on the phone with Amazon today to only get hung up on by your managers. I have worked in customer service for over 10 years and never been so disrespected in my life. If you go back and listen to all of the calls, you will hear a lack of customer service, thinking outside the box, and a lack of going above and beyond which is my idea of customer service. They only work within your policies and we know that sometimes things are rare and need to be handled accordingly.

I disconnected from that person who lied to me about being charged and called my bank to find out if anything could be done. They told me to get Amazon to reverse the authorization hold. I call Amazon again and ask for a manager and got Twanna and begged her to have someone else look at it and try to help. This has to be a rare situation, and someone can do something but no, I was told no and then hung up on again. During this time, I was charged $13.66 for ANOTHER Prime subscription but didn’t find out until I called my bank to see if they would call Amazon. They told me no again.

I called back again because of the 13.66 charge and was credited for that. But why did I get charged again? No one can tell me, and no one can help me… I asked to speak to a manager again in hopes to find someone with a heart and was hung up on again. I am writing to let you know the terrible treatment that I received from Amazon and the lack of care and compassion from your managers and reps. Your policy of not allowing us to escalate past your escalation team is nonsense and just a way to stonewall the customers.

I will be sharing my story with my local news and anyone who will listen. In addition, I will never use Amazon again and will do my best to make sure that anyone I know boycotts you as well. Your company has done nothing but leave me hanging and held hostage on every account. No one can even do the human thing or be a human. I want an executive to contact me about these problems. I cannot believe that I am being treated like this and all I have done was be a loyal customer. I can tell you that I will never use Amazon again.

This could be a scheme for Amazon to hold on to the funds temporarily by putting damaged items into use. This is just a hypothesis. In massive amounts of doing this, the Amazon could have a hefty supply of temporary cash. I raised a scandal informing that I'll publish about this regardless, perhaps that's why they gave me a 3-5 business day refund. Otherwise I'd have to wait for it even longer. Check out the screenshots. Where does it indicate that the product is used??? NOWHERE. This is why it's so fishy. The review I posted about this was removed because of the return, hence it still has a good reputation (by only 6 customers) for others to get hooked on!!! I could be wrong. But, I felt like I had to put this opinion out just in case if fraud is actual.

I got a return shipping label with an Address in PA and a ship to returns Department CVG2 06 Amazon Fulfillment Services 1600 Worldwide Blvd Hebron KY 41048. It just took a lot of time out of my life to wait and ship back when I could have just purchased from a in person retailer. Amazon needs to reverify what they are selling. Today on eBay they change the wording for the item from a 4 inch to 1.5 inch.

I changed my option to have package(s) placed on my front door steps so now they will either place the package(s) on the very edge of my steps or on corner of the steps basically directly under my "doorbell" without ringing the bell. What is so hard about ringing the customer's doorbell to alert them that a package has arrived. You see on the news a lot of thieves stealing packages off of people's doorsteps, this could be alleviated if they would ring the doorbell. Granted some customers are at work during the time of deliveries, some like myself are retired and some take the day off to await their deliveries and are just waiting for the doorbell to ring!

The main part of this review is about... you guessed it, reviews! So, early last year you could write a review, comment on reviews, rate reviews, and find all this information in one handy, convenient place and see how many up or down votes you had received per review. A really good tool to help modify reviews, too. Amazon had just finished purging all the fake 'bought at a discount' reviews and the review sections were looking up again... and then everything changed.

Suddenly, the ability to see downvotes disappeared and all you could see was helpful votes. Then within weeks the entire review portal was GONE. All you had was a 'profile' page filled with over-modified and bubbly-looking nonsense. You could no longer easily view your reviews, modify them, see up/down votes, or comments to be able to address questions or interactions with sellers. Amazon refused to give an answer about this despite repeated inquiries.

Roll around to today and I take the 57 steps needed to get to a review of mine to update it... only to find that it isn't there. I search the product and decide perhaps I forgot to hit enter the last time I was writing it up and hit 'Write a Review'... only to be told I broke the rules, my review was removed, and I am not allowed to review this item because my 'relationship with the product or seller may be perceived to be biased'... I was not notified that the review was removed, that I had broken a rule, or anything of that nature and the review I left was over a month ago. Instead they just up and deleted it and blocked me, I guess hoping I would never notice as to not cause a stir?

The product in question was a bath cloth. The bath cloth previously was made a certain way and was a certain texture. I still had one in the 'old' style. I bought a new set as mine was ragged and needed replaced. The new clothes were not the same in any way, shape, or form and I stated it and provided picture evidence as you could clearly see the difference between the cloths. Tens of other recent reviews (perhaps even more that have been purged...) state the same thing, that the clothes are soft, softer, or totally useless now compared to the 'old' style or even what they can purchase in the exact same packaging at Asian marts right now.

When I purchased this product previously, it was not an 'Amazon Choice' product... this leads me to the horrifying conclusion that Amazon is specifically targeting negative reviews that may dissuade either new or specifically repeat buyers that would want the old product. As it is an 'Amazon Choice' product, they couldn't stand having those sorts of negative reviews on there, Amazon Choice products need to be consistently highly rated. Any legitimate CS rep could see that my review was not biased in any way due to a relationship with the seller or product (in a conflict of interest way which is what the rule is specifically written about) so if the report was from the seller it would have been ignored...

So now I'm pretty darn upset. I'm wracking my brain, thinking of all the other products I've purchased that haven't been 5* but were 'Amazon Choice' products that had a 4 1/2-5* rating that I DIDN'T leave a 4* or higher for... and wondering what has been deleted. I can't remember everything I've purchased! And I have no good way to even check with the new profile-style review page! And they don't tell you when they delete reviews!

Ultimately, this has slashed and burned and destroyed my trust in Amazon reviews. How many negative, but honest, reviews have been deleted? How many of mine have been deleted? An utter destruction of trust in the brand, site, and whole thing. Sadly, I can't just -not- use Amazon. It's just unreasonable and self-destructive to make myself use other sites where the prices are much steeper, even double the price, not including shipping... I am sure my inquiry to Amazon will, yet again, be ignored but perhaps this review will make it out there.

Original Review: March 16, 2018

I had always given Amazon good reviews in the past, but for the past year and a half I have had multiple problems with not receiving packages. Yesterday was the last for me. The problem is with their local couriers and I must have the worst one always delivering my packages. Or should I say misdelivering because they will indicate it was delivered when no attempt was made to deliver because the package is just not there.

Since early 2017, and living at two different places, my deliveries usually do not happen. The app that tracks deliveries will often show it as delivered then I find no evidence of delivery. Many other times it will show that "customer refused delivery." How can I refuse a delivery when they make no effort to knock on my door or make any contact. You can't refuse what never arrives.

I think this incompetent delivery person is stealing our packages and reselling them because in my case most of the products I order from Amazon never show up. I have decided as of yesterday I am an ex-Amazon customer and I have been using them only a few years after they opened. I have wasted so much time in chat sessions with Amazon employees who give the same generic scripted responses that never resolve anything. This inconvenience is not only irritating, but requires too much time trying to fix the problem then having to reorder at a higher cost from another source. Some sources don't have the same items available since Amazon seems to be the major source for everything.

Other times when an order is delivered it is left on the doorstep of a neighbor or given to someone in my building who never gives it to me. Fortunately Amazon has a three-day window that if an item never shows up they will replace it. Several times I was getting the message I refused it so I cancelled the order so I would not be charged for something that was never delivered. I have had so many discussions with Amazon, some in chat, of items not being delivered and there is a problem in my area. Each time I get the same canned responses that they will look into it then nothing ever happens. Yesterday was the last time for me.

The Amazon rep was very eager to help, but her responses were similar to previous ones so I'm not optimistic this problem will be fixed. Eighteen months of the same problem and no resolution equals they don't care as long as the money keeps rolling in. Apparently one lost and long-term customer equals nothing to them even though I have spent over one thousand dollars in the past few months.

Amazon's courier service should be abolished especially where I live. I have told them many times to not use their courier service for my deliveries because in most cases I will never see them or they will end up in some odd location. The front door of my apartment building stays unlocked, but no attempt is ever made to go inside to leave the package. If they do arrive, many times it will be left on the sidewalk out front or on somebody else's porch or mailbox. The only reliable delivery service from Amazon is electronically where no courier is involved. I'm assured I will receive an electronic purchase like Amazon Music or Video.

Right now I am giving them one last chance even though this is probably the third chance I have been asked to give by Amazon reps. I have one more order pending which they say they will pay close attention to the delivery to make sure I receive it. I don't know what is going on with the two I didn't receive yesterday since the last response I received was it would still arrive then it didn't. I have no faith in anything an Amazon employee tells me because of prior experience.

I have since sent an email to two different places at Amazon that includes more extensive complaints about non-deliveries and the frequency. This isn't just one or two incidents. It is many and the same pattern especially when GPS was used to show that the courier was avoiding my location. Since I mentioned this in a previous chat with Amazon they have since removed that ability at least for me. They also only randomly include photos of where the package was left. This was very useful, but it didn't happen yesterday because I know this person never showed up.

I have several Order Numbers, but it looks like I can only provide one even though the two non-deliveries of yesterday have two different numbers since one is from a reseller. I listed the one from Amazon since they said they have no control over resellers and this one is of a higher amount than the other. However I have included a PDF for both orders since neither were delivered.

One more thing. In previous experiences speaking with Amazon I was told many times this problem would be resolved. There has been no proof of effort on Amazon's part to resolve anything then or now. Experience has proven that so I give no credence to anything I am told by them which is why I will never order from them again. I would rather do without than go through this every time.

Today a bill came for about 20 dollars interest. When I called and tried to get them to reverse the charges, they refused again and said it was for interest from Jan. to Feb. which they told me last month wasn't being charged. Amazon and Chase are the biggest bunch of crooks and thieves I've ever dealt with. They have really upset me big time and I can't advise everyone enough not to fall for their costly traps. I will never do business with them again and burned my cards. I hope all the bad things in this world happens to them and them only. I hate you Amazon and Chase and can't wait to see you go bankrupt.

We had been told to expect the person Amazon chose to be at my house on January 25, 2018! Which I asked for his name, business company’s name as well as he was coming into my neighborhood and it's a private gated community and we have guards who always ask for proof of identification with a photo ID usually a driving license to scan to provide proof of identification and gain access into my neighborhood! Which we have video tapes of every one who enters our neighborhood also! He was asked for this type of photo identification and he was driving himself and he did not have any legal documents or a driver license either. He only had an Amazon ID card. No photo identification and only his first name of Aleksaer.

He came to our home, we asked him about his computer services and he assured us he had them! I then informed him not to break my new computer system I just had bought because of Windows going to 7/8 and I am on Windows 10! After 2 and a half hours of disconnecting all of the computer’s plugs, and he then tried to get my book external hard drive to run which he would not read the directions as I realized he could not read English and he was in there for about 5 minutes as I left my home office to get my husband to ask him to leave as he could not get my computer to even turn back on! He asked to go outside to smoke a cigarette and he then came back inside and we asked him to leave.

He finally told us he was here in this country in Florida on a temporary one year visa! He told us himself that he did not have any type of legal documents or a social security number or a legal Green Card. He said he had nothing else to offer as legally working with Amazon in-home services which we asked him about his Amazon ID card, which he said the friend he was sleeping on his couch and a bunch of these buddies filled out Amazon paperwork and then he was sent the Amazon ID card and given my personal information which is unlisted in all phone books! He asked us for 20 dollars for gas money to get back home to his friend's couch!

I had to call Amazon supervisors who had gained illegally my personal Amazon account and they changed my order history to show the in-home computer services as cancelled and then told me I was no longer qualified for the Amazon happiness guarantee either! I have been told by 3 Amazon supervisors who have been given my personal information that this event did not happen and I would have to have another Amazon computer technician sent to me on my own expense for any further repairs! Which with what I had just been through with Amazon’s complete fraudulent business activity and for getting into my personal Amazon account and changed my order history to show that the person was cancelled and my computer did not have any of the issues now. That was before the Amazon person was sent to my home!

They would not give me the company name or where they were supposed to be located! As I told Amazon about what we were told by this person sent to us by Amazon and we got our own really professional licensed computer technician and he did the needed repairs at the price of $1,550.00. Now I have all of my entire horrific experience documented for all of the supervisors of Amazon to give me the happiness guarantee of meeting all of the very important specific information and the business that is to be in my home and be able to legally work in this way on my personal computer.

And know that I have all the information that they sent an illegal person who is not legally qualified to even be allowed to work with anyone much less Amazon for this matter and have Amazon supervisors illegal activities change the entire horrific experience by being able to gain illegal access into my personal Amazon account and change the order history to show the in-home computer services were canceled.

I am not able to legally receive the happiness guarantee of now fixing the original situation and now the damages included and documented by the legal company that we hired to finish the repairs that Amazon’s illegal services have done to my computer! I am not even getting my 20 dollars back that he asked for to have enough gas to drive back to his friend's house and they will not even receive any of my invoices or my documents regarding this fraudulent business of Amazon’s supervisors who are responsible for going into my personal Amazon account and changed the entire facts about this horrific situation that did happen to me on January 25, 2018!

I believe this happens to Amazon customers who make a frequent purchase orders. They assume that the frequent orders is the right time to ripe off of lazy customers who don't monitor their bank statements. I immediately called Amazon and the rep gave a lousy explanation of the duplicate charges saying that my bank put a hold on the charge on the 11th and posted on the 13th. Let me tell you, the first charges of $19.77 and $13.56 was posted, obviously deducted from my monitored balance. I caught them in the act of trying to deceive off of me of a duplicate.

They returned the duplicate back into my account before I could even have the chance of demanding my money back. Basically, the thief returned the money faster than when he snatched it and ran off...that's the behavior of a redhanded thief. I recommend innocent customers of merchants, to make a separate prepaid card only for purchases online and to deposit an amount needed for that purchase. Because a thief is not only a broke and poor guy, a thief is also a rich and greedy guy. Talk about a rich guy stealing from the poor...wow!

I have contacted Amazon representative MANY times by chat (and always kept the log at the end) since the beginning of 2018 to complain about this issue. Some assured me it will never happen again, while some other were a little bit more honest about the issue: "Jeffin: Frank, I see that the agent have escalated this issue to the shipping department with the packaging feedback. But to tell you the truth, we are unable to specifically remove a particular options from the packaging. I will explain the details. As you mentioned due to the bubble wrap the issue happened. And you requested to avoid such usage of bubble wrap for your future order delivery. And we took the feedback and forwarded to our shipping department. The thing is that we cannot give a guarantee that the shipping department avoid the usage of the bubble wrap as it totally depends on them.

"Jeffin: So we cannot specifically avoid the usage of the bubble wrap. Frank **: So you are actually telling me that I will keep receiving damaged items packed in bubble envelopes ?... Jeffin: I'm sorry for the wrong information you might got from the previous agent." So here we are, March 2018 contacting again another Amazon representative because I received my order of French cookies and computer memory sent all crushed in a bubble envelope. Really sad to see that a promising and multi-billion company such as Amazon does not know (or care) any more about how to pack an item properly for their customers.

I received an email on 24th February 2018 from (deleted as I can't include email addresses in this post) and the email included the following: "We believe that an unauthorized party may have accessed your account. To protect your information, we have: Disabled the password to your account, Reversed any changes made by this party, Canceled any pending orders.” I believed this email was a scam email because it did not include my name and one of the main indicators of scam emails is that your name is not included in the email.

On 24th February 2018 I also received multiple emails from the following email addresses (deleted as I can't include email addresses in this post) which stated that I had placed the following orders: 1) Amazon Prime for $99. 2) Lamicall VC-S-US-B Cellphone Holder for $12.13. 3) 2 App Store and iTunes Gift Cards for $116. I was concerned because these emails included my name and address. I called ‘Amazon Customer Service’ on 24th February 2018 regarding these emails and I spoke to 3 different amazon customer service agents (including a supervisor) and every one of them gave horrendous customer service and did not help in me in any way. I have summarized the calls below:

Amazon Customer Service Agent 1 – I explained to the agent that I had received the emails that were apparently from Amazon and I was concerned because someone appeared to have accessed and used my account to conduct fraudulent transactions on my account. I had to explain several times because the agent did not seem to understand me even though I was speaking clear English and I do not have an accent. I gave him the email addresses that the emails were sent from (deleted as I can't include email addresses in this post) and asked him if those were genuine Amazon addresses and he said, "No they are not". (THEY ARE GENUINE). He looked at my account and said it was fine and the emails were most likely scam emails.

I explained again that the order emails contained my name and address. The agent then asked me for one of the order numbers which I gave and he said he would need to call through to a different department. I was put on hold and after a short while another agent came on the line and said that her colleague had informed her that I had an ‘Amazon Prime’ membership that I needed to discuss. I was completely shocked because the prior agent had just transferred me through to another agent and the reason he gave for transferring me was completely wrong. It appeared to me that the prior agent did not want to help me and just transferred me to another agent.

Amazon Customer Service Agent 2 – I explained to this new agent what I had originally called for and she and I both agreed that the prior agent should not have transferred me to her. Like the prior agent, I had to explain to the new agent several times the serious issues I had experienced even though I was speaking clear English and I do not have an accent. I was very frustrated at this point in the call. I asked her about the ‘Amazon Prime’ order that was fraudulently done on my account and she said that the membership was free for a month and only after a month would payment be taken. I could not believe what she was saying. I stated to her that the membership should have been completely disabled on my account because Amazon know that it was ordered fraudulently.

I said to her, "Once the month is up, would Amazon charge my account for the membership?" She said that she would turn off the ‘auto-renew’ function on my account. I asked her why that had not been done already because as stated earlier, Amazon knew that the membership was ordered fraudulently and in the email Amazon sent to me, it stated that any changes made on my account would be reversed and any orders would be cancelled. She did not have an answer for this. I told the agent that I wanted information about my account and the activity that had occurred on my account. The agent said that she was only trained to deal with Amazon.com.

I stated to her that: (a) I was calling regarding a security breach and fraudulent activity on my account and it should not matter where I was calling from, she should be trained on how to help a customer who needs information regarding fraudulent account activity as I am positive some customers who use Amazon.com have fraudulent activity on their account and need help and need information about what has happened with their account. (b) The person who illegally managed to access my account USED AMAZON.COM to make the fraudulent transactions so it was an AMAZON.COM issue and she should be able to help me.

The agent said that the only thing she could do was fill in a form and send it to another department. When I asked her to transfer me to the department she would send the form to, she said she could not, she could only fill in the form and send it. I asked how long it would take for someone to contact me and I was told it would take up to 48 hours. I said that was completely unacceptable as I have had a serious issue regarding my account and no one at ‘Amazon Customer Service’ has helped me at all and it appears that no action has been taken by Amazon regarding the fraudulent activity even though Amazon sent me an email saying they had taken action. I asked to speak to a supervisor as I was completely unsatisfied with the call so far. She transferred me to a supervisor and the supervisor was even more horrendous.

Amazon Customer Service Agent 3 (SUPERVISOR) – I explained the whole situation to the supervisor and like the prior agents I had spoken to, I had to explain to the supervisor several times the serious issues I had experienced even though I was speaking clear English and I do not have an accent. I also asked her about the ‘prime membership’ and why it had not been completely disabled on my account. She was very unhelpful and she said (like the prior agent) that I can continue to use the benefits of the ‘prime membership’ for a month. At this point I was beyond frustrated as it seemed completely futile in trying to get any help from ‘Amazon Customer Service’. She said that she could only contact another department and they would get back to me. I was very frustrated at this point in the call.

At this point I asked her if there was an Amazon office or call centre based in the United Kingdom that I could call as I could no longer deal with the lack of understanding of the English language displayed by the ‘Amazon Customer Service Agents’ I had dealt with so far on the call, and I could no longer deal with the shockingly bad customer service I was experiencing. The supervisor said that there was a UK based call centre and she would transfer me through to them and I was placed on hold.

A while later another agent came on the line and she did not sound British but I asked if she was based in the UK and she said no, she was based in Malaysia and she deals with Amazon.co.uk customers. I explained that I was told that I would be transferred through to a UK based Amazon Agent and she said that she would have to fill in a form and send it through to a UK office in order for them to call me. I asked for their number but she said she did not have it and she could only fill in a form and send it. I asked her to send the form which she did and I ended the call. I was on the line with ‘Amazon Customer Service’ for 1 hour 20 minutes. They believe someone from Amazon called on 25th February 2018 from the following number (deleted as I can't include phone numbers in this post but it was a genuine Amazon number) HOWEVER when I answered the call, no one was there and I have not received another call since.

Another thing that has alarmed me is that an Amazon package arrived today (3rd March 2018) at my address and to my shock this package was one of the fraudulent orders (the ‘Lamicall Cellphone Holder’) placed on my account. The fact that this order was shipped further adds to my concern over my Amazon account. I am seriously concerned regarding my account, not just because someone has managed to illegally access my account and conducted fraudulent activity but because Amazon does not seem to have taken any actions regarding the fraudulent activity on my account even though Amazon sent me an email stating that it had reversed any changes made on my account and cancelled any orders.

The 2 ‘App Store and iTunes Gift Cards’ that were fraudulent ordered on my account were sent to the following email address (deleted as I can't include email addresses in this post). This is the email address used by the person who illegally accessed my account and conducted the fraudulent transactions. I believe the person’s ultimate goal was to get the gift cards sent to him/her. I believe this person ordered ‘Amazon Prime’ and the ‘Lamicall Cellphone Holder’ in order to test if those orders would go through and once those orders were placed successfully, he/she ordered the 2 ‘App Store and iTunes Gift Cards’ and had them sent to the email address above.

Amazon needs to conduct an investigation as to how my account was accessed in the first place and the investigation needs to look into the person who accessed my account. As stated above, the email address of the person who illegally accessed my account and conducted the fraudulent transactions is (deleted as I can't include email addresses in this post). I have changed my Amazon password and also deleted the bank cards details that were saved to my account. I signed onto Amazon.com and the fraudulent orders were showing on my account. The orders for the 2 ‘App Store and iTunes Gift Cards’ had an invoice attachment. I looked at the invoice and it stated that the gift cards were from ** (deleted due to security) to (deleted as I can't include email addresses in this post) ** (deleted due to security) is my husband and this bank card details were saved on my account.

It appears that my husband’s bank card details were used to charge for the orders. My husband has not noticed any unusual activity on his bank account but that could be because the fraudulent transactions are taking a while to show on his bank account. I need someone from the ‘Amazon Complaints Team’ to contact me and I need to know the following: (1) Have Amazon charged my husband’s bank card or my bank card for any of the fraudulent orders and if so, have the charges been refunded? (2) How is it that one of the fraudulent orders was delivered to my address when Amazon stated in an email that any orders were cancelled? (3) Why was ‘Amazon Prime’ not completely taken off my account and why was the auto-renew function not disabled until I enquired about it, even though Amazon stated in an email that any changes made to my account by the fraudulent person would be reversed?

AMAZON’S RESPONSE TO MY EMAIL. The day after I sent the email I received a generic email from Amazon which included the following statement - "Thank you for telling us about the unauthorized activity in your account. To protect your information, the credit card details in your account cannot be accessed via our website. We also do not display full credit card numbers in your account. We have taken these steps to restore your account: Disabled the password to your account, Reversed any changes made by this party, Canceled any pending orders."

This was the only communication I have received from Amazon. No-one has called me and given me the information I requested. I stated in the email that I had changed my Amazon password but Amazon then disabled it again so I had to re-do my password (thanks Amazon for yet more inconvenience). I also went through my bank statement and discovered that Amazon CHARGED my bank account for one of the fraudulent orders. My husband does not think that any money was taken from his account by Amazon but I believe it was most likely taken. He has a lot of incoming/outgoing transactions on his account and I don’t think he has looked in detail at his bank statement but I know money was taken from my account by Amazon. I contacted my bank the other day to see if they could do anything and thankfully they refunded the money taken out of my account for the fraudulent order.

As stated earlier, I ran out of patience and just closed my Amazon account and will never use Amazon again because I cannot spend my money with a company who has shown complete disregard to me (as their customer) when such a serious matter occurred with my account. In the unlikely event that an influential person from Amazon reads this, let me close by saying the following: YOUR CUSTOMER SERVICE IS HORRENDOUS. If Amazon suspects that fraudulent activity has occurred on an account, rather than send a generic email that DOES NOT include the account holder’s name (which could lead customers to believe the email is a scam, as in my case), Amazon should send an email that INCLUDES the account holder’s name AND call the account holder.

If Amazon chooses to have ‘Customer Service Centres’ that are based outside of the country that the customer calls from, then that is Amazon’s prerogative, HOWEVER, I do not understand why Amazon would employ ‘customer service agents’ who need to communicate with English speaking customers, but the agents DO NOT have a good understanding of English and cannot understand the issues a customer is having because of the agents lack of understanding of English.

The Amazon site explains that unordered items are refunded. This is not my experience. The refund amounts are less than and do not map to the charges. Also it should not be necessary to charge and then refund unordered items. I can only conclude Amazon are engaging in inertia selling, playing games designed to confuse the customer. I have no order numbers because I didn't order the items. Please see the items on the images of my Mastercard account.

A few weeks ago, I received a call from someone who said they were Amazon. I hung up on them and called Amazon, the representative told me that the number was not an Amazon number, sent me an email telling me not to release personal information. Then later found out the call was from Amazon. This has become very frustrating. I need someone in higher management to address this issue. You can not contact me because my number is blocked. I have to use the other phones in the house to contact Amazon now. I'm dying but, I'm not dead and the hurtful way that I am being treated is not acceptable. Please address.

Updated on 03/14/2018: I recently posted about my Prime Membership problems here, so I won’t repeat myself other than to summarize and say I haven’t been able to place orders for over a month now. I called Amazon Customer Service tonight to cancel my Prime Membership and PMZK asked to have my membership fee returned to me. What I got was more delay tactics. The agent was having problems issuing a refund. After about 20 minutes, she asked if she could work on it and call me back. I asked again for her to confirm she would call me back by a certain time tonight. She said she would. I reluctantly agreed, because I’ve been told that before and never got called back. Sure enough, no one called back. I’m seriously fed up with this problem and with Amazon. This problem should NEVER have gone on this long. I don’t know what else to do except get legal help. I’m being robbed and Amazon apparently doesn’t care. I hate that it’s come to this, but they have left me no choice.

This is a collector's item & because of the condition & accessories (still in original wrapping & new condition, it’s easily worth between $100-$150.) They appraised the item, before looking it over, for $68.00 in-store credit. I figured since I’m always buying stuff on there, that it would be a win-win. I’m just amazed & confused in this experience. I question whether to continue my business with them.

Why am I paying for a prime membership for 2 day shipping and you are delivering it 7 days later. A little late for a 6 year old's birthday. Don't you think? Called again got someone in US and he agreed it is deceptive but there was nothing he could do. Falsely listing a delivery date and then changing it after purchase is a scam they are pulling. Your customer service is absolutely horrid and unintelligible with English language. Not to mention they don't listen they are reading from an obvious script.

How will they ship it to me? They do not know my address so what is happening here? They will ship the product I did not buy to an address I did not give? It is ridiculous... Now that I want to complain, no one answers the phone and (because I am still not registered) I cannot write a complaint to them? I chose the "I cannot register" complaint form to write about this issue, because I cannot complain for a payment without being registered. So how can I be charged if I am not a member? I did not even get an e-mail about the purchase, I don't have an order number...nothing just the bank statement that they just took the money.

I also contacted Amazon and was told that I would have to start over again in ordering the part. So I again made a mistake and ordered from another Amazon vendor. I again paid extra for faster shipping as it is cold. This time the part arrived in one piece, which was good, the bad news it was not the part that I ordered, it had the wrong connector and had no mount for it. So again, I had to do the return process, but this time it was worse. The seller had to approve the return. I had included the correct part number, the wrong part number and the fact that it did not have the correct connector or the mount. All of that was ignored and I was asked all sorts of questions, including the serial number of my heater. I didn't answer, but they did approve the return. The problem was that they refuse to pay return shipping. Now, if it was my mistake then I could see having to pay to return it, but since it is their mistake, I am not about to.

Amazon just keeps pointing to the fact that it is a third party vendor, ignoring that it is on their website. They also keep sending stock responses, including one which they say that it is fair that I should have to pay to return it, yet they really don't explain how exactly that is fair. I ordered and paid for a part which I never received. I received something that I didn't order. For some reason they can't understand that I should not have to pay for the return for the wrong part. Amazon has been completely useless in terms of resolving this. Hopefully my credit card company can do a better job.

First I have to defend myself and explain over and over that the packages were not stolen. They were not delivered to my residence. Luckily, The only good thing about Amazon now is that when they deliver and no one accepts the package they take a picture of the doorstep where the items were left. And the doorstep that my things are left at does not resemble mine. Unfortunately, this only works if the person at the location where my items were delivered to does not answer the door and accept my purchases.

The next lengthy amount of time is spent trying to resolve the problem, for which all that can be done is to put notes in my account. Pointless if the driver does not take the time to read the simple notes clearly showing a gate that requires a code in order to enter the complex. Pretty clear... If there is no gate you are in the wrong place.

The most frustrating thing is that this has happened so many times, only with Amazon contracted out drivers, and all Amazon can do is refund my orders. Then I have to wait for my refund, take the time to reorder my items, and wait again for them to be delivered. This is way longer than the 2 day shipping guarantee that I am paying for in my Prime membership.

Over the Christmas holiday this happened yet again, some of my purchases, Christmas presents for my kids, we unable to be reordered because they were no longer in stock. Other items arrived after Christmas. This was by far the most disappointing. And once again the most compensation I received was an unemotional, unsympathetic apology and my next month of Prime membership free of charge. Not nearly enough to equal the looks of disappointment on my children's faces. Especially my son for whom I ordered a singing toothbrush (he is autistic and brushing teeth can be challenging) that was the last remaining in stock by a third party seller and I was unable to locate anywhere else.

I understand problems occur, some employees are not reliable, mistakes happen, nothing can ever REALLY be guaranteed, but a little bit more compassion, a little more effort to solve the problem, a little bit more customer service than "all I can do Is..."(basically inconvenience you more and make you wait longer and have a nice day). If I am not raising my voice in frustration at the customer service associate I am speaking with and being patient and respectful think I am entitled to more than a half ass attempt to solve my problem.

I realize I am only one solitary customer amongst billions and losing my business won't make the slightest dent in your earnings, even if I told every single person I know how I feel about Amazon right now and you lost their business it would not be felt on your end. It saddens me that the consumer as a person does not matter when it comes to a big corporation. In fact, the customer service employee on the other end of my call probably doesn't matter to the "big guy" and this is why I am treated as such. My rant won't likely be read or acknowledged by person high up in the Amazon corporate ranks. If it is then I will feel satisfaction in that someone took time to listen and maybe even change the way Amazon treats their customers and attempts made to resolve customer issues. Possibly even go as far as engage their employees and value the job they do, as they represent you and are your voice to your customers.

I checked on Newegg as they are always the cheapest but shipping is generally 4-7 days to get to my house so I found it on Amazon from an Amazon service warehouse which after tax and not getting the rebate offered from Newegg it ran me an extra $20 sum after tax which I decided wasn't bad because I'm too lazy to do the rebate anyways making it only 10-15 dollars higher and free Prime 2 day shipping should have placed it on my doorstep Monday morning before the blizzard is supposed to hit. Placed the order using debit card so there would be no waiting for transfer to clear as I've done for over 5 years now. After it was ordered and paid for I had gotten my confirmation email at 11:38 am Friday morning. Waited all day Friday and it never shipped. Waited all day Saturday and it never shipped.

The package finally left the warehouse to be taken to the carrier Sunday morning at 2 am with a guaranteed delivery (as of the last 2 years their guaranteed delivery really means it could happen but if it doesn't you just have to wait and you will not receive anything to compensate for late delivery compared to years ago when it was late. You got digital credit or so much off your next order). Delivery claims to be here Tuesday but beings there is no USPS, FedEx or UPS service open for parcel drop there is no way it will be loaded onto a truck until Monday afternoon so even if it doesn't blizzard the real delivery day will be Wed-Fri and if it does blizzard I'll be lucky to get it before next week.

There is no excuse for an order coming from their own warehouse not being processed and shipped by end of day if ordered in the a.m. especially for Prime members. Definitely no excuse for not shipping the whole day Saturday which needed to be done to meet the guaranteed Tuesday 2 day shipping deadline as 2 day shipping isn't delivered until the 3rd day. You send it out Sunday morning to the shipper which will not have the staff on to get it on the truck Monday. Seriously Amazon you just took longer to process the order than to ship it? Should have just used Newegg as it would have gotten here at the same time if not sooner for a lot less money and rebates on top of it.

Bullet points: Two day guaranteed shipping is now no longer any faster than standard 5-7 shipping due to slow processing times. Guaranteed delivery date isn't worth the paper it's printed on anymore so all your guarantee amounts to is a piece of ** in a box marked guaranteed. Prime products are almost always equal to or more expensive than just upping the shipping option on other companies products which will get you 3 day shipping for the same price and it will be quickly processed and shipped that very day or right away the next morning or just using standard free 4-7 day shipping. Prime selection over the last 2 years has gone from well over 50% prime eligible down to under 25% prime eligible while 20% of the 25% could be shipped at the same speed, price and cost plus the Prime membership fees $75+ annually for a service that is a scam nowadays.

Products marked new are rarely ever truly new anymore as I have gotten soo many packages that were obviously opened, used and resent back to Amazon especially automotive parts. Don't ever trust Amazon to list correct matching parts as almost half of every automotive part I have bought from their claimed to fit vehicle only to search the web a little and find out it's the wrong part listed. Too many fake reviews on Amazon products which focus mainly on high priced items and pushing cheap sub par Chinese products which don't last or work to begin with. Lots of times if you ordered 2 of a product you will get 1 of the brand and the of product you originally ordered and a similar part different brand which is usually cheaper quality, noticeable differences between the products from looks, faster wear and tear and breaks down faster than that of which you paid for.

This literally happens all the time with Prime membership nowadays and states attorneys really should be charging for fraud as they are making false claims on shipping times but every state they are located in refuse to punish them because they are too big to be found guilty of a crime I guess. As for their TV and video application it's one of the worst user interfaces around. Their programming which never comes out with any new content or has anything to really work watching with a very limited selection rated at more than 3 stars and most of their content can already be seen from Hulu, Netflix and crackle. The company is a joke now.

Original Review: March 4, 2018

I waited all day Saturday because the idiots at UPS put my order on delivery before the scheduled arrival for Monday 5th. I had to stop my plans to stay home all day and cancel my Saturday plans. To make matters worse, after I contacted Amazon's customer service center at 8 pm eastern, the package was still showing as out for delivery. The 1st customer service rep Diana, got UPS on a three-way call and they said that they stopped delivering at 10 pm eastern and my stop was last. I waited an additional 2 hours. After 10, UPS removed the out for delivery scan and replaced it with a destination arrival scan.

I called Amazon back and spoke with John. He got UPS on a three way call again, and UPS's customer service rep lied and said it was never scanned as out for delivery. You can clearly see on the Amazon site, it was put on delivery! My whole day was wasted because some idiot at UPS couldn't wait to deliver it Monday! Dealing with customer service reps that aren't fluent and well versed in the English language made it even more frustrating. They gave me generic answers and were no better than talking to an automated system! I've had previous issues with Amazon so needless to say that this is the last time I choose them for my online shopping needs. They are terrible! I truly believe that outsourcing has greatly affected their effectiveness in regards to customer service...