Amazon.com Reviews

I love Amazon's awesome website for all my shopping needs!! I love how easy it is to shop and find exactly what I am looking for and it usually ships in about three days! I love their giveaways and I have won many prizes and e-books. When I am looking for a specific item I check out Amazon.com first and I am never disappointed. I can usually find what I am looking for with ease! I am beginning to think that if Amazon.com doesn't have it, it doesn't exist! I will be shopping there for many years to come!!

It's easy to find what I want and the prices are good. They carry everything and let you save gift cards to use on the site. There is also Amazon Prime, but I don't use it myself. I dislike the shipping charges as they charge you separately to ship your items and it adds up. When you look to order something that should be about 7$, it ends up costing at least 12$. Also, they only let you save 3 gift cards to the site so it's hard to save up for big items. But then I got what I ordered on time and it was in new condition. If there was a problem, they fixed it or gave me a refund and it didn't take as long to arrive as they had said it would.

I love Amazon. I love all the wide variety of things they have. Also, the reviews are fantastic plus it's easy to get the best price for items. I am always happy with Amazon. It is great and I use it all the time. Overall, when I purchase on Amazon I will search my item, go through all my options, read and compare prices and reviews then make my choice. From time to time I will continue to browse or make further comparisons then make my ultimate decision. I would recommend to anyone.

My overall experience using Amazon is usually pretty good. The website is easy to navigate and it is set up in an organized layout however you cannot physically see the item before you buy it or try it on and I do not like the tax. But there are tons of different things you can shop for and they basically have everything.

Excellent experience in every way. I have always received my products and at very decent prices. What I don't like such as items arriving when I'm not home is overshadowed by Amazon's outstanding selections and low prices. The economy shipping option also which means it takes forever for your item to arrive. I wish the delivery drivers could call you when they show up. But Amazon are trustworthy, and they always have the products I am looking for and a variety of different colors and models to choose from. The companies that are selling on Amazon are also legit.

I can always find what I want on Amazon. The product selection is great and the purchasing process is easy and quick. The "save for later" and "wishlist" features are really helpful. Their customer service is great and they have a very fast shipping so I get the items very quickly. In addition, I like the Prime membership and that it includes instant video which alone is worth the hundred dollars Prime costs but I often struggle with it. It's very hard to use and needs some major improvements and more free content. The Amazon marketplace can be hit or miss. I've gotten burned before and I also have been sent the wrong item not once but twice in the last six months, which indicates a quality control issue in the warehouses. The individual seller aspect needs to be improved.

Amazon has a great variety and have excellent electronics They are also very user friendly with their tablet computers. The company is overall a very understanding and is very different from other corporate companies that I have done business with in the past. I would rate them as one of the best companies in the business for computer electronics. They also are a leader in their industry at everything from sales to customer service. I don't see why anyone would like to shop at any other company as I feel that they are the best at what they do for the average consumer.

Amazon.com is easy to use and you can find what you want or need and find the lowest price with free shipping. You can save things in your cart to buy later and they resolve any issues quickly. But I don't like that you are limited if you do not have Prime and that you have to pay for it. I also don't like that you have a minimum to order to get free shipping but I like the free shipping. I also like that things ship fairly quick too.

I really like Amazon because it has a very big selection you can choose from and not only that, but it also has multiple people who are competing for your business. But, I don’t like the way that Amazon treats the sellers. Then they also undercuts all the sellers on there by bringing their own brand on there and choking out the competition. My experience sucked as a seller. They blackballed me on product and it took them over a month to fix it. The whole time I was unable to sell and still having to pay for the account.

I like the diversity of products in one place, competitive prices, consumer reviews of products, and fast shipping. I usually find what I'm looking for and don't encounter out of stock products. The products are as described on the site. Also, if I wish to send a gift to someone that may consist of two or three items, I can usually find all those items on this one site. If I have a problem with something I receive, their customer service is helpful.

They have a great selection with reasonable prices. It might be nice if they offered a price match guarantee... and at times the 2 day shipping takes a little longer. But I enjoy the free shipping with Prime. Also the application is easy to navigate. I'm able to usually always find what I'm looking for. Also part of my purchase is donated. Great experience overall. I've had to at times return items and was able to do so easily. Purchasing is always without a hassle, quick and simple and you have a window to change the order if needed.

They have a wide variety to choose from. With new and used products at great prices. And reliable shipping at reasonable prices and easy tracking for packages and if you order more than one item they will ship as much together as possible. My main concern is not being home when the package or packages arrive. I wish they would make all packages have to be signed for by someone in the home of the delivery address. Also, I hate waiting for anything, but with shopping online there is always a wait and shopping online gives me a bigger variety. Overall shopping online is great with Amazon.com. They have a great selection and great customer service.

Someone used my email and Amazon account to order a small item with a gift card. I didn't order anything and wanted to know whom and how they got into my account. They were all fake nice and pretended they were on the case. I filled out an IC3 complaint form for computer criminal activity. I feel it was done by my disgruntled doctor (believe it or not) as I was forced to make a complaint against her negligence (I'm really not a complainer, it has to be really bad, and it was, as I feel this hacking was). It was the exact same time frame and she's the only one with my personal info.

Bought item directly from Amazon, came on time and next day got a flag from Amazon... "Want to buy it again" Out of curiosity I viewed and it was, sold again by Amazon $80.00 cheaper. Contacted them and their policy is no discounts after the sale... Was told I can return and buy at the new price... Does this make any sense?? But I re-wrapped the item and agreed to a $14.00 and some change charge returned and bought the item again but now only $66.00 ahead but worth the effort. Contacted by THEIR customer service on my experience, so I told them. They answered that the employees' responses were within policy and that if I followed up further on this, THEY WILL NOT RESPOND!!! So I guess it's the AMAZON WAY or NO WAY.

I ordered this generator (DuroMax XP10000EH, 8000 Running Watts/10000 Starting Watts, Dual) in March, the shipping notice said it would arrive by May 5th. It never arrived. Amazon would not stand behind the sale because it was from a 3rd-party seller. I expected them to sell me one for the same price because they had them in stock. I have been a Prime customer since 2005 and they threw me away like trash. So much for customer loyalty. I did get a refund but am still deeply disappointed and will not be a customer until this is resolved appropriately.

For the most part I've been pleased with shopping on Amazon. Their prices are competitive. Sure there have been some issues with return shipping and poor products but that's to be expected. What I did not expect was to be charged for Amazon FreeTime for months without my consent. My son was given an Amazon Kindle for kids for Christmas, which he never uses, and somehow two years later I was charged monthly for a "subscription" to FreeTime. I never agreed to it and what's worse is it was charging my Amazon credit card. So you automatically are enrolled in FreeTime and then they simply charge their card. Easy money for them. Headache for you. So stay away from the Kindle. Get an iPad instead.

Have ordered from Amazon a shirt for the faster delivery they charged rs 100 as prime service. They have not delivered and above it they post on the customer dashboard that an attempt was made and no one could receive it. The order number is ** dated 13.05.17. Charging extra of rs100 they committed a delivery date of 15.05.17. Till night 10.45 have been talking on their call centre that the courier had not come. They said it will reach before 11. It did not arrive until then and after that they mentioned that an attempt had been made and no one received it. Please note that while talking to them have been repeatedly asking for the courier contact number but they were not able to furnish it.

I am writing this review because I cannot believe how totally unable Amazon are to do joined up thinking, to actually read and take in the information given to them and ability to follow through on a complaint, I think other people need to know Amazon are not perfect and when it counts totally let you down. WARNING ABOUT AMAZON CUSTOMER SERVICE - EVEN PRIME MEMBER AND PRIME ITEM. I WANT TO SCREAM!!! I waited in a caravan, on my own, on a very quiet site in the Welsh hills for a prime item deliver of a mattress from Amazon (placed on the 14th of April) until yesterday, when I had to come home. I suffer from muscular skeletal problems and also some times mental fog making life very difficult for me. I was in pain from having no comfortable sleeping place (hence the need for the mattress) and have appointments in the week this week, some I even had to remake after waiting there so long.

I have had two recent issues with items I purchased from Amazon. I have purchased around $2k from them over the past year and a half and had no problems at all until the last month. The first occurred when I ordered an item and received a totally unrelated item instead. That was irritating with having to ship it back and wait for credit to my account. But, today, I received an HP printer from them (a fairly pricey one). It would not print wirelessly or with the USB cord. 3 hours on the phone with HP tech support and still no printing. Of course, I ordered the instant ink card with it and used it during the setup which the prompts tell you to do. Now, I am out the price of the card and they are charging me for shipping it back, so I am paying for something that was defective and losing the card.

I placed an order for a electric shaver/razor. I got e-mailed with 11-40 day delivery date. Are they kidding?? My beard will be too long for this shaver to cut it by the time I get this item. I tried to cancel this item and get refund. That went sour. I contacted Amazon and that went sour. They want me to wait for item to come and send back to seller, then wait another 5-10 days for refund. I wonder what if they sell items then wait 10-40 days for payment. How will they feel? There are plenty of other buying options than just Amazon. I wished I read these reviews before I conducted any business with Amazon. I am closing my account. They lost me as a consumer. Tomorrow I will contact credit card, bank and arbitration.

Ordered 2 new books May 1, tracked using Amazon. Supplied USPS tracking number which always said, "NOT RECEIVED BY USPS." Waited until May 10 and then Amazon web site advised "Either give it more time OR other options." BUT THE WEBSITE PROVIDED NO OTHER OPTIONS. Contacted at 888-280-4331 and got Kelley in Philippines who said I would need to go online and re-order! DID I DO SOMETHING WRONG or is this Amazon's MISTAKE? I had already wasted enough time going online on three occasions to track, Kelley wasted more of my time by asking for the name of books even though she had my only recent order on screen in front of her. She finally entered re-order herself.

I was a loyal customer of Amazon for many years. On my last order I was very disappointed in both the product I received and in Amazon's response, so disappointed that that order was my last. I received the order a week late, was very unhappy with the product but after reading Amazon's "easy return" instructions on the packing slip, felt like my dissatisfaction would be short lived because this, after all, was AMAZON. I followed the directions on the packing slip and called Amazon. Because of a "high volume of callers" I chose to get a return call in 5 minutes. I received the call but it was a recording informing me of the "high call volume" and it basically hung up on me. I checked my email and coincidentally found an invitation from Amazon to review my order so I decided to write a review.

I ordered a product directly from Amazon (sold by Amazon). A few days later the price dropped by $20 prior to me receiving it yet. I asked if they could honor that new price and they advised, "With the exception of TVs, we don't offer post-purchase adjustments." They continued, "I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response. We appreciate your understanding."

Long 12 year Amazon.com customer. Prime, etc. Thousands spent yearly. Last month, I noticed a credit card charge for $8.99 for stars. Fraud? Cancelled my primary credit card immediately. Major inconvenience. Took a week for a new one to arrive. CC company removed the charge. I also called Amazon. Turns out you can easily accidentally sign up for a digital subscription. I put on 2 step authentication, which is a big inconvenience. A few days later, I received an email I had signed up for HBO through Amazon. Called again. Two step authentication is not enough to stop digital ordering. Had to go to my Fire TV, and go through a crazy process of locking out ordering. I also deleted all my CC from Amazon.

Getting in touch with Amazon.com before you make purchase or sign up for services is easy. Try to get in touch with them after when you have an issue and all you receive is automatic generated emails and red tape. Stay away. There are better places to buy.

3 months ago, I tried to become a seller on Amazon. However I should have had a credit card, which was not clear in the terms and conditions. So I used my debit. So after I finalized my registration I got an error that I need to change my debit card to credit card. Since I couldn't I wanted to cancel the process but before everything I instantly was charged with 39.99 USD. Since then I contacted Amazon more than 2 dozen times by phone, every time they keep me on the phone to explain everything all over again, and then each agent gives me different explanations. Although they provided a case ID, it seems that there is no updates written on their side on the case so the agent knows what is the case about.

I ordered a Nikon Camera on Amazon. After I received it and got it out of the box to try it out, I noticed that it was on sale on Amazon for $50 less than I just paid. I contacted Amazon right away but they would not reimburse the difference. I am returning it, they are making me pay shipping costs. I am so disappointed. I saved the message from their customer service rep and posted it in a video on YouTube. I think everyone should know this is their policy. No post-purchase adjustments - ridiculous!

First the tablet I bought was late and said in stock. It took 9 days for my son to get it. Then we saw the box had been opened before. Turned it on and somebody's name and been entered on the tablet... So it was a used model that I paid full price for. I wrote Amazon. I have heard nothing back. I have ordered lots of stuff from them but this is the first bad thing that has happened. If they don't refund me any money I will never shop with them again. To me this is a ripoff.

l am a seller on Amazon. l was recently subjected to a "buyer" who left me false, fraudulent feedback. It was obvious to me that this "buyer" left this feedback for the sole purpose of causing harm to my sales. Prior to this incident with this "buyer" my feedback score was 100 percent positive. No complaints. l reported him to Amazon. l expected Amazon to remove this feedback. l was completely wrong! l was told that this type of feedback is COMPLETELY ACCEPTABLE. According to Amazon feedback rules!! l contacted them several times on this problem but they refuse to listen or remove this scam feedback. Apparently, on Amazon, it's perfectly acceptable to ruin seller feedback as long as it's within "Amazon rules".

I ordered some items from Amazon that were supposed to be delivered on Saturday. The delivery never arrived. Then they said they attempted to deliver it the next day (Sunday) but sent me a notification that my "mailbox was full". The delivery was paper towels, trash bags, toilet paper and was never going to be placed in my mailbox so I don't know why they would say my mailbox was full. I called Amazon and they said they would have it sent out for delivery the next day (Monday). I requested it to be delivered to my door.

If possible, I would give Amazon, 0 stars. I ordered 3 red women's skirts from Amazon, all of which are too small. There was no packing receipt included with information on how to return or exchange the items-no paperwork for my order. I called Amazon customer service and provided the woman with my name, address (billing and shipping), my phone number, credit card information, expiration date & security code, as well as the UPS tracking number on the package. All of this wasn't enough. My current email address did not match whatever email they had attached to my name. I gave them my two current emails but neither one matched. I explained that it must be an old email that I no longer use and I don't recall what that is. I also explained that I didn't even log into an account when I placed the order and I didn't print out the order information (which I should have) when I placed the order. Not acceptable.

This appears to have been a miscommunication and has been resolved.

I recently ordered an item from Amazon, where Amazon is the seller. The item was to be delivered in two days as a Prime ordered. The order has been in "preparing to ship" status for 5 days now. This item is listed as "in stock." Customer Service cannot provide a reason why the item hasn't shipped, they cannot provide a possible shipping date, and because the item is preparing to ship, they cannot cancel the order as requested. I have cancelled my Prime Membership auto-renew and will not renew it when it expires in July 2017. I will not purchase from Amazon in the future. Absolutely no customer service at Amazon. Buyer beware.

Always had great luck with Amazon purchases and shipping until my most recent 2 orders. On 4/22/17, I placed an order for 2 Otterboxes sold by "Amazon LLC", both listed as "In Stock" and came with free shipping. Today is 4/27 and neither item have been shipped! Called Amazon and was basically told that because I was too cheap to pay for upgraded shipping, that they ship the "free shipping" items last. Well... thank you very much! Something has changed... and not for the good. This will be my last order through Amazon.

A hacker gained access to our account and Amazon shut our account down yet couldn't seem to log out all devices in our account which in turn let the hacker gain access a second time! They shut it down again, erasing all of our gift cards and refusing to refund them! I spoke with 5 different people there that would give me 5 different answers! Nobody would help me! Finally the account was back up and running for not even a week when they emailed me telling me I hadn't returned an item from 5 months ago and recharged me for that item even though I have tracking and a return receipt for the item! I now have to block all charges from Amazon so that I am not fraudulently charged for items I didn't buy or returned months ago! Still, nobody is able to help me with this? Amazon is a joke and a bunch of thieves!

Had to return an item due to misleading information posted on Amazon about the quantity of products in the box. Returned the product to the address specified by the seller and never received my refund. Contacted Amazon to complain and got turned down. Never will I ever shop at this place again. Amazon will soon simply disappear due to lack of customer service skills and excellent competitors as AliExpress.

Well yesterday I went ahead and decided to get Prime with Amazon then I went online and decided to order something. I need it desperately not realizing the Prime videos have nothing to do with the membership because at that time I seen that was a shipping fee so I proceeded to call this morning. I was talking to a lovely young lady. She indicated to me the video that I ordered through Prime has nothing to do with the membership. The video is $10.07 a month that is if you paid monthly which comes out to $120.84, $21.84 more. They want you to pay the $99 upfront for a year if you choose the monthly then they charge you the extra money. Personally I think that's stupid. They don't want you to have control of your money. If you are out they still charge you for the month and if you are to opt and paid $99 they'll reimburse you whatever money the month you opt of videos within the cycle.

I am a long time Amazon Prime member. I agree with others who have posted here that the service has deteriorated over the past 1-2 years. I would consider myself a "heavy buyer". As of late, I almost never get an order within the 2 day period they advertise. Orders routinely arrive 4-7 days after completion of the on-line transaction. Many other sites now include 2 day shipping and prices are often less than Amazon. Regrettably, I will be canceling my membership. What was once a great membership is no longer worth the $99 annual fee.

Similar experience as with other reviewers. I ordered item from Amazon.com and cancelled it same day (even before it was shipped). I also contacted Amazon to ensure I would not have to pay. They told me it was guaranteed from their policy that I wouldn't have to pay. They still sent item. I contacted them again to pick up and they told me I wouldn't have to pay for shipping. Not only was I charged for item, I was also not reimbursed for item in full (they made me pay for shipping even though multiple reps told me I wouldn't have to). Contacted them every week for several weeks and was told I would be credited for the $110.00 in shipping. They didn't credit me. They also tried to give me an Amazon credit which I refused, because there was no reason for them not to return my money. The merchant, Build.com was who the product was shipped from. Both of them are crooks! I will NEVER order from either company again!!!

I've noticed a product on sale at: $20.24 from Amazon Warehouse deals. I tried multiple times to checkout this product but the system error showed up as: Item NOT available. I reached out to customer service. A sales rep explained to me that the item wasn't in stock. The website showed that it WAS in stock. I couldn't get a credit of: $9.75 on my account for the reg sale difference. {$29.99} The items were showed available from Amazon & Amazon Warehouse deals.

Amazon is fooling people. I order OnePlus 3T on 16th April and today I got soaps in that box. Can you imagine? How can I trust Amazon. I will never ever recommend Amazon to anyone and will spread this news on the social website as well. It's a fake site. Just ruined my experience. Apart from that your customer care told to “Wait for 2 hrs. We will get back to you.” I mean seriously I have spent 30K and got soaps worth Rs. 30 and still you are telling wait for 2 hrs. No attention towards a customer. I am also in travel field and I know how to handle customers but seriously Amazon is making fool of people.

I bought a grill from Amazon.com 9 days ago. Amazon contacted me after 9 days stating it was a price mistake and the order will be cancelled. They gave me some credit for inconvenience. But I was really wanting to buy a grill. So I contacted them to explore options and they all including supervisors were rude and was not allowing to talk the options. Some of the names are Rohit, Liz *, Michelle *.

Ordered three items this week. Bissell carpet cleaner... box had been repacked, item was defective. Hoover carpet cleaner... arrived on time, opened box and items had been thrown into the box. Parts were missing. Ordered light fixture (not inexpensive for what it was). Glass was broken, box was intact. The vendors on Amazon are not held accountable for the crap they deliver. After putting two carpet cleaners together only to find out that items were missing, brushes were broken, dispensers didn't fill I have had it with Amazon. I have never had this problem with Walmart. Tired of being abused by Amazon vendors. I will no longer buy big ticket items from Amazon.

Multi-Use Bag Buddy Support Stand - Hold my grass clippings and leaves securely in the stand. Easy to assemble. The only reason I gave it a 4-star is there is no metal tray or support at the bottom. I would still buy another one or recommend it to purchase.

We are Amazon Prime Members and ordered a ton of office and home items for our new office for a move. We timed the arrival of a desk to coincide with start dates, and we did not receive a desk but a shelf. Therefore, no work can be done and now we have to go buy a desk in order to start work. When I asked for a supervisor, Carlos ** at the customer service ph# 888-280-4331 offered me $8.00 for my trouble when I asked what he can do to compensate me for my inconvenience. He was rude and condescending and I am tempted never to order from Amazon again. Horrible experience that was not due to my fault but their inadequacies, and no real compensation for my trouble either. Somebody from Amazon needs to compensate me for my trouble. Photos attached of the desk we ordered and the shelf we received, which UPS is picking up.

If your order is over 35.00 you get two free day shipping. It took them three days to ship the product and now it's going to be here in 7 day. That's a 10 day turnover. The order was over 60.00. Time to quit Amazon.

Amazon - where they quickly take your money, send you broken or crap products and refuse a prompt refund. Just got off the phone with customer service. To say the least, Amazon has gone downhill over the past 2 years. Just canceled my Prime membership and will be filing a credit card dispute. Stay away. It's not worth the hassle and they couldn't give a care. If you want to pay good money for inferior product shop Amazon.

I started to set up a "seller account" on Amazon. They did not accept my credit card, explaining that it was a "debit card" and they don't accept debit cards. I just closed the window and assumed I couldn't set up the account. Then - THEY CHARGED MY BANK ACCOUNT $39.99 ANYWAY without my consent. I called the "help" line a dozen times, talked with as many people - most of whom are located in Singapore - and they gave me nothing but lip service. "We'll see if we can help get that refunded..." etc. I don't consider this a "refund" - but a THEFT - as they refused to allow me to set up a seller account.

I order P480 Micromax TAB last week and made full payment over WEB shop. Now see the sequence of activities. It was promised to be delivered next day (13th April 2017) as booked under Prime. It was actually delivered 9.30 PM on 14th April. When open the device was DEAD on arrival. Contacted to customer care. They mentioned to visit Micromax Customer Service Dept and get a certificate. Communicated over email to Amazon on 14th only around 10.00 PM. Next Day (15th April) visited Micromax. After lot of back and forth they issued DOA certificate and packed same. Advised us NOT to open sealed box. We shared the scanned copy with Amazon Escalation team. They mentioned replacement NOT possible, ONLY refund is possible. I said OK. They generated a refund order.

I recently received a format letter from Amazon that I had abused a customer on a discussion board. I contacted the customer service department to make sure that they had the right person. Many people on their board post their comments under "Amazon Customer." None of my posts were deleted, and more than one person posted a comment. One customer, however, made eight comments about my review of a novel. All of his/her comments kept saying the same thing. This book is plagiarized and that no one should read it. The book, To the Sky Kingdom, in its original format was written in Chinese; I would not know whether it was plagiarized or not because I do not read Chinese.

When you push the return button screen, it will take you to the page that says return which is auto selected by the computer and underneath that there are two options given where to refund your money. The first one is already auto selected by the system with fade orange color that is called Amazon Gift. If you do not notice that, your refund will go the Amazon Gift. Thus, unless you buy an another item, there is no way to get your money back since they are going to blame you that you made the selection and they can't do anything about that.

Please add a method enabling the customer to request a delivery window. I have all my packages sent to my business address for security purposes. Unfortunately my business closes at 4:00 PM and your delivery people are very seldom here by then. If I put a message on "Gate Access Codes" stating this is a business and it closes at 4:00 PM. The packages most always say "Delivery Attempted At 4:31 PM/Business Closed". The last 2-nights this happened, April 12th, 2017 & April 13th, 2017. We were in the office, lights on doors unlocked... never saw a delivery attempt on either day, yet the delivery person claimed to have been here??? What's the use of having Amazon Prime if your delivery system is so poor?? PS, couldn't figure out how to attach the receipt??

Very bad experience ever. I have bought Redmi 4A and wanted to return it so they are saying we could not. However, unit having issue and Amazon is saying to diagnose that on basis just a app. I completely against this type of thing and I wanted to return this unit.

I was an individual seller on Amazon. Which means I have a couple of items that I wanted to sell, but I am not a business. I listed 3 items on Amazon after making an account. Fast forward to yesterday, I receive an email, one of my items have sold! In order to get the buyer address, click link, then find out my seller account has been deactivated. I called seller customer service to be told 2.5 million accounts have been deleted, but they left the merchandise on the website for sale. There is no way to re-activate my account, no way to send the product to the buyer. This is poor customer service on both the seller and buyer end. Very disappointed in Amazon. But it does explain why I have not received the last three orders that I placed as a buyer! Very frustrated with the whole Amazon experience lately... maybe I will have to go back to traditional shopping at a brick and mortar store.

Amazon used to be a great company. Sometimes you would get your order within two days, free shipping. Apparently they realized that nobody would pay for their "two day shipping program" if they continued to provide excellent shipping service. So if you pick "free shipping" then check your order everyday and it will say "preparing order." Now that preparation takes a full seven days. Once it is shipped regular, it usually takes anywhere from 2-5 days to get to you. I have gotten some things a full two weeks after paying for the order. So Amazon has lost a lot of my business to Wal-Mart (free 2 day shipping), and any other online sellers that seem reputable. You order something from a random seller, and they put it out for shipping ASAP, so you do not have to wait one week as an Amazon Penalty for not buying into their shipping club.

Amazon used to offer great service, but not anymore. I've stopped buying from them and cancelled my $99 Prime service. They no longer provide 2-day shipment as agreed. They've changed their delivery service to include UPS SurePost for home delivery. That requires several extra days, and USPS simply will not deliver anything to my door. If a package will not fit into mailbox it is returned to P.O. for pick-up.

I ordered some moving boxes on 3/31/17. I placed an IDENTICAL order a few days later. The second order arrived as scheduled. The tracking number on the first order showed that the package label was printed, including the package weight, but for some reason, the package never reached UPS. I requested a replacement package as soon as their website would allow. Now they claim the moving boxes were not in stock, and that the manufacturer didn't provide any details on when or if they'll be back in stock. It makes ZERO sense that my second order, placed a few days later, WAS in stock, but my first order supposedly was NOT. The package HAD to exist at some point, because they printed a shipping label for it, including the package weight, which they would not have known if the package didn't exist.

I bought a phone and paid for overnight shipping. When it hadn't arrived by the original delivery date, I logged in to find that it had not been shipped yet. I tried to cancel the order, and was told I couldn't. I contacted support who first offered me a partial refund, then a full refund and the phone for free, then a 100 gift card, all in the hopes I'd not cancel. All I wanted was to cancel and get my money back. The next day I logged in to see a gift card balance for the value of the phone and the shipping. I went to use it, and it vanished. I called Amazon and was told "there is a glitch, we can't refund you, but here, have $80 in promo credit to reorder the phone". I tried to re-order, and there was no promo credits at check out as promised.

Horrible experience and never again will I buy anything from this company. Ordered a ring which didn't fit and exchanged it for another size which unfortunately didn't fit well with my e-ring so I returned it as well. They won't refund me the money. I have both UPS tracking numbers proving both items were returned, I emailed, called twice (was on hold for almost an hour) and no result. It may have been a good company years ago, but it is no more. I had to learn the hard way. Looks like now customer satisfaction comes... Last for them, pinching pennies comes first. I'll make sure to tell everybody I know.

Pay more for Prime and get less! Bait and switch delivery unacceptable! Website promises delivery date EARLIER than the ACTUAL delivery date once the order is placed (when ordering within window of time the website states). Website states "Get it tomorrow, April 11. Order within 17 hrs. 45 min. and choose same day delivery at checkout." This deception occurred today and same deception occurred several other times within the past 6-12 months. Totally unacceptable! I talked with customer service rep Kadene, then at length with supervisor Aseem. No action from either other than apology. No customer compensation. Nothing! Stock prices soaring. Customer service declining. "The Most Customer Centric Company on the Planet?" Really? Get a new tagline, Amazon! Or start delivering on promised delivery!

Can't find products/terrible customer service. Amazon service reps are just warm bodies these days. They are unwilling to assist, investigate claims or help for sellers and buyers alike. As far as misleading feedback in making decisions about the seller... IF they are FBA sellers, Amazon promises to remove negative feedback if something is damaged or delayed in shipping that is Amazon's fault or will affect a sellers' ratings. I have had to make multiple attempts the past few months and I may as well be talking to the wall. IF you can understand them is a 1/4 of the battle. It's not the Amazon we all once knew and loved.

We purchased toilet paper on Amazon 4 months ago. In January they said it's going to be delivered in February. In March they said it was delivered in January. Four months later we don't have toilet paper and our review on Amazon was blocked, so they cover this scam company "selling" toilet paper. Nobody from Amazon contacted us to resolve matter, charge is still not reversed. There is no button "contact seller". Huge scam! Customers be aware - you order, get scammed, Amazon blocks your feedback and keep scamming simple people and most interesting part seller is Amazon.com LLC. :)) Of course they don't want people know they are scam.

The Amazon Warehouse sent me a used version of a camera lens which was described as "Like New" but what I received was a lens someone cross threaded a filter on and then tried to sell to someone else and it obviously was not inspected by Amazon before it was shipped. One would think it would be safer to order a used item fulfilled by the Amazon warehouse, but that is obviously a false assumption. Once I realized what had happened, I figured no worries because Amazon has an excellent return policy. Well after Amazon has received the item and has had it for 4 days, I was just informed the refund could take 2 weeks by customer service despite their written 7 day policy on the Amazon Website.

Since March 29, 2017 I have been trying to purchase a Brother CS6000i Sewing Machine at Amazon.com. The first one I purchased was from seller "Will Retherford." The next afternoon on March 30th I received an order cancellation. The cancel reason? Technical problem, the email said. So on March 30th I ordered the machine a second time from seller "WI_RN_Student." The next morning on March 31st I received an email confirming that the sewing had indeed been shipped out to me. A few days later on April 4, 2017 I received an email from Amazon stating that I was being refunded for the machine. The reason for the refund? Account adjustment, the email said.

I ordered and received 12 cans of Cento Tomatoes. 11 of them were dented at either the top or bottom seam or both. USDA website says safety of food inside such cans has been compromised and should not be consumed. They were double boxed. Outer box was flawless, inner box showed signs of wear and tear, but no sign that could explain how the cans got dented. My first attempted review was 1-star because almost all cans were dented. Amazon rejected it but said to try again after reading their guidelines. So I read and could not find anything which said one could not comment on product defects, but altered my second attempt by giving the product 2-stars (It was more important to me to let fellow Amazon shoppers know the cans were seriously dented than to quibble over "stars".) It too was rejected. They said I had reviewed the seller, not the product, Reviews of the seller are to be posted in a different spot and they gave me the URL.

I brought a used book from Amazon, for $18, and found out the total cost $60, so cancelled the used book order, within the hr, and got email confirmation, and also, cancelled online. Zoverstocks do not answer customers emails UNTIL they say... 'a couple of days', but, DO ship the product and send you an email within 12 hrs! (I would have liked a confirmation of cancellation instead!) - I buy books online, first time ever, I've been charged $40 for post/hand charges! for overseas, for a small book. It is 2017 not 1720, an electronic age, Zoverstocks obviously, do not reply to cancellations, HOWEVER they DO send you an email, for telling you the used book is shipped - when they totally ignore your email for cancellation (remember, order was cancelled, within the hour, after ordering the book, which is acceptable).

It was a bad experience with Amazon. Delivery man not willing to deliver the product to given address. He asked to collect the protect from 5 km distance; I informed the same to Amazon multi-time, I got auto-acknowledgement each time; if I called; they are reading the same script. Now it's more than 10 days showing "Out for delivery". Note: one mail from Amazon says, "Amazon.com" is international, it won't cover India's (in) issue. Dissatisfied reviews won't displayed in Amazon.in.

After the CSR greeted me and asked for my name, I provided my female name and the CSR continued calling me SIR!!! I corrected that CSR and explained that I am not a SIR but Mam and he continued to apologize calling me SIR. I asked to speak with a supervisor and he placed me on hold and picked up about 2 minutes later pretending to be a supervisor. I then asked to escalate this call to a manager. He again placed me on hold for about 2 minutes and answered pretending to be a manager. I know it was the same CSR because he had the same issue with his voice sounding far away.

I have purchased from a seller on Amazon.com and did not receive the order. I have sent numerous letters of reply to the seller with no avail. I feel Amazon should be held responsible for the purchases made on this site as they are the ones allowing these sellers to advertise their products. I thought Amazon was a good place to shop, but after my experience dealing with them, I would not recommend anyone purchasing from them.

After years of disappointment lately with Amazon, they've managed to keep their record intact yet again. I just bought a solar panel, paid the extra $16.99 to receive it the next day. I track everything down to my keystrokes when I correspond with them anymore. 5 days later it may get here... but the refund for the shipping isn't posted and doesn't show pending. The refund for the "lost" product they indicated would happen hasn't posted and isn't pending either. This has happened 18 times now in 11 mos. with orders shipping by UPS who never makes consumer deliveries before 630 pm and doesn't deliver on weekends. Hey, that's who gives Amazon the best deal obviously. This has happened 2 times with USPS products, and once with FedEx. I've spent just over $27K with them in that time frame as I'm a business out of my home address. I've spent $71k in the last 20 months and well over 100K total with Amazon.

March 24/04/2017, I ordered Vivo V5 plus in Amazon with Best offer seller & estimated date of delivery will be 29th March to 1st of April 2017. I requested to the customer care same-day itself, "We have occasion on 29 of March 2017. Please deliver the mobile handset Vivo V5 plus on or before" & Customer Care executive said "We will deliver it on 29th of March" but I haven't received it. Then I expected at least 1st of April but I haven't received the item. When I called to customer care several times on same-day (01/04/2017) their response was good and they placed complaint a to z guarantee claim on the best offer seller. And Today (03/04/2017) when I called to customer care and said I received the mail from seller stating on 7th of April I'll get the handset.

My experience with Amazon was to BAD. I ordered JBL FLIP-3 PORTABLE WIRELESS SPEAKER on 25 March 17. And on 26 March I received the order but in the box I got 3 pieces of STONE instead of wireless speaker. And they said it was the mistake. Fake.

I found a cast iron teapot on Amazon and found it listed "from $18.00". I tried to purchase it for this price and could not find the vendor or detailed listing on their site. I emailed them asking how I could buy this item at the listed price and got an email that was vague and patronizing. I asked again that they answer my question, and they refused via email. I asked one more time and did not receive a response.

Amazon has went the way of Walmart for Customer service the quality has went down. Calling Amazon is more annoying than wasting money on a product that reviews Amazon has carefully screened to make you want to purchase it. The reviews are misleading and paid a Rosy picture of what Amazon wants you to believe. I have found little to no Customer service in the last few years and the company has no desire to improve the image. The prime is waste of money if you are looking to receive your purchase in the two day shipping. The abate for me is closer to a week. Amazon once was 90-95% of all my purchases and now makes up less than 5% of them.

Living outside the United States of America makes it hard or expensive to buy a lot of articles. Amazon.com has changed this for me for a long time. Interface is super user friendly, inventory of items is pretty much limitless, customer service is one of the best I've found and my information is 100% secure. Never had an issue that they haven't been able to remedy. Will highly recommend to anyone (and do every chance I get).

A lot of issues with the orders now, they have been taking a long time to ship and denied me a refund for some children's boots which I never received. Ridiculous! To make matters worse, when you call they are not very helpful, I will not be using Amazon any longer.

Amazon.com... Buyer Beware!!! I've been doing business with Amazon for years because I felt safe doing business with them over the internet... I bought a back brace through Amazon last week after much checking and pricing, but thought Amazon would protect me from price gouging, poor quality, & rip offs. Not so! The brace arrived today and I found that it runs small, so I called the customer service # on the packing slip and guess what? Amazon charged me $25 MORE than the brace company charges.

I am a Prime Amazon customer that orders items regularly on the site. I truly appreciate the quick response and effort to solve problems and concerns I have had with items and shipping. I have not experienced other online companies that are as accommodating.

On February 8 I placed an order with Amazon. Today March 22 I am still waiting for delivery. I am starting to smell a rat. At this stage I wonder if I will ever receive this order. Where is my parcel?

I called Amazon regarding this purchase (of an Acer laptop - listed as NEW by seller Silicon Depot) due to the fact I was given a broken product. The issue was a hard drive failure that slowly manifested over time. After about 4-5 months, the laptop was unusable. Typically the seller offers the warranty after 30 days, and on electronics like laptops it is almost always one year. I contacted the laptop manufacturer (ACER) and was told one year warranty. The manufacturer has online warranty claim on their website via serial number. I used the serial number of my supposedly new device, and the MANUFACTURER listed the warrant as expired as of 2013.

Until today I would recommend everyone to use Amazon but today I have changed my mind. I have ordered on Amazon one month ago. They did not send item first. I contacted with customer service representative after 15 days. He was very rude, and not helpful. After one month passed I contacted again. She was kind and told me they will send with priority shipping with no charge as excuses which was ok.

Abandon hope if you value free speech entering questions or reviews on Amazon's products, particularly if they reflect badly on their paid suppliers in terms of pricing or delivery. Off limits are any shortcomings you would care to report about a supplier's poor delivery. I attempted to report false advertising when the ad boasted immediate 3-4 day delivery and then unilaterally changed the terms and the product was ultimately received more than a month later. (If you note the product's origin is China, take delivery promises with a grain of salt.)

Hi all. This is just to remind you guys that if you are buying anything from online please verify its MRP before buying. Xperia X priced at Amazon on 17 March 2017 is 29,892. At Sony official site the price is just 26,990. I informed Amazon about this price discrepancy and they replied back saying it has been notified to their respective team and will be addressed soon. But it's been weeks and no follow-up came from them.

I had a delivery issue with the same item 3 times. I have wasted hours chatting with idiotic CSR's who barely speak English and simply copy and paste the same nonsense over and over again in a chat and offer me "free month of Prime". This company has gotten too big for their own good and can no longer, or are no longer willing to provide service the way that they need to. Time to buy local again!

I've spent thousands of dollars per year with Amazon, leaving many great reviews. The ONE time I attempt to leave a one star review with a valid explanation of why (broken product, no refund from their third-party seller), Amazon refuses to post the review. There is no profanity or negativity in the review; simply a stating of the facts, yet Amazon won't post it. This is more upsetting than the company who sold me a defective product. I expected better out of Amazon! What good are reviews if they only post positive ones? They won't tell me what's wrong with my review, but point me to the generic guidelines by which I am already abiding. Guess what, Amazon: You, too, can be replaced. I can shop elsewhere!

I open this Consumer Affairs to specifically complaint about Amazon. This company makes you sell your books for $0.01. One cent!! Then gives you $3.99 so you ship it!! Then collects $3.98 in FEES!! AMAZON is bad for you. For readers and for sellers. Is monopolizing the industry of readings and books. Perhaps they want to brainwash you, use you, or make you buy their gadget. Think about it.

My product was supposed to be delivered on 10 of March 2017, but was not delivered. Reached to the agent many times but they didn't pick my phone. Then talked with Amazon CUSTOMER SUPPORT twice. For the first time they told me to wait for 24 hrs and the second time, told me to wait for 05-06 hrs. Parallel wrote 3 mails to Amazon from Amazon app asking, "Where is my Order?" Still didn't got any reply/updates and also don't know WHERE IS MY ORDER.

It began with all the fake reviews; then there was the fake products; then there were the shoddy products; then there were the attempts to purchase qualified items without the shipping fee but them still charging the shipping fee; then there's that constant PUSH, PUSH, PUSH to be a Prime member; then there's the times purchases were bought under Prime to get fast shipping but Amazon taking the order and payment and NOT doing the fast shipping; now there's the asinine practice of showing a price which then goes UP when you click on that item because it's only that low price if you order a continuing supply.

I subscribe to Prime mostly for the free quick shipping and easy returns if needed. If I could just go to a store and buy what I want all the time I would, but the internet has stopped that. Sometimes it's the only place to find things. So I ordered an in-sink soap dispenser from Amazon Prime with the seller being KES. It ended up not working in the sink I needed it for. I ordered it 4 days ago -- it arrived 2! I went into my Prime account to get a return authorization. It states that the window to return this has closed -- as of April 7, 2017!

I purchased a Honor 6X from Amazon online. It was a prime delivery. But they have not delivered the product on time. I was calling the courier boy continuously but didn't get any response. At the end, he answered my call and his behavior was very disgusting. Being a girl I can't tolerate such kind of silly attitude of your courier guys. He asked me to wait for the product in the office and still he has not come. Now I am waiting for my product and still I am not getting any response. I am calling him but still he is not answering the call.

I had an issue with my 10 month old Kindle paper white. I was told it would be replaced with a NEW unit. The replacement ended up being a refurbished unit. Amazon policy does state the replacement could be refurbished OR new, however, since I was told it would be NEW, I expected NEW. I talked to several customer service people, and kept getting the runaround. They had access to all the calls I made, and agreed as to what I was told, but yet they decided not to stand by what their company representative told me. Instead of making a customer happy, they would rather make an unhappy customer.

Upon opening the packaging of my new ASUS ROG Laptop from Amazon Prime and from a fulfilled seller, I realise the product has been used before or is a refurbished product. The company seal is missing, the packaging is not right, the battery is already connected to the machine (please look at the attached pictures). I was confident that the customer service would be able to help me out in replacing the laptop but shockingly NO. They just keep going about their policies. On my first call (Wednesday), the Customer Service Executive (CSE) after talking to his team, arranged a pickup for the laptop for the next day (Thursday) and gave me a time slot (11 - 2 pm) and guaranteed that he would try his level best to get the new laptop delivered by Monday.

Over time, Amazon has deteriorated. Amazon Prime seldom gets an item to me in two days, selection of Prime movies is abysmal, and most importantly, quite a few items are no longer the best bargain around. Clicking on "Shopping" in Google frequently brings up better bargains -- good competitors to Amazon emerge. Amazon once stayed away from charging state sales taxes, but now embraces them voluntarily and enthusiastically because of its overt liberal political stance -- and the chance to charge vendors for its required tax software. Additionally, Amazon has a record, documented in media in several countries, of not treating its employees well through overt supervision and inadequate pay -- which fuels Amazon's desire for more undocumented workers.

Bought a teakettle for $40.00. We used it a few times and the handle started to become loose. Wanted to return it for credit. Didn't want another one since we felt it was poorly made. Run around from Amazon and manufacturer who refused to take it back because its not their policy. Stuck with the $40.00 piece of crap kettle with a defective handle which on their box they tell you not to use if the handle is loose. Terrible customer service policy. Will never order anything again from Amazon. Never would have had this experience with Bed n Bath, Penneys, Sears or Macys. Cost me $40.00 for that lesson.

Amazon spent a lot of time with my purchase, therefore my travel to New York today to buy some equipments can be unsuccessful. Up to now, 65 hours later, I don't know if my orders will be accepted or not. I am afraid to purchase in another place and my orders in Amazon be approved. So, I need a decision from Amazon to decide what to do.

I am reading all of these reviews and keep wondering if these people actually shop at Amazon.com the U.S. division or one off an archipelago in a disputed zone or something. Amazon.com is truthfully, perhaps the best company on the planet, and I honestly thought on the dot com era, it wouldn't last. (I was wrong) These people understand what it is to truly be customer centric. I have bought at Wal-Mart (disgusting experience but often necessary. They have slow loading websites, draconian customer service and I'm pretty sure the cancellation department is run by 5 baboons and 1 monkey). I have bought from HHGregg (Possibly the best choice for those wishing to contemplate suicide would be to call the customer service department and sit back into infinity waiting for an actual human. They don't answer emails, cancel orders and not update. They are Wal-Mart on crack).

I paid for Prime only to receive WORSE delivery service than ever! They do not deliver in their 2-day guaranteed window. (2 of 10 for my orders). They have HORRIBLE customer service who you cannot even understand AT ALL! (Outsourcing). They simply take your money and do not care at all. DO NOT purchase Amazon Prime... Bad product, bad customer service from Amazon. They are terrible.

In the history of customer service, this is the worst experience ever. Firstly, the call centers are located in different parts of the world, so you're not guaranteed of getting the same set of people you talked to (and of course different information). Secondly, it is just all round terrible experience. I have been a customer service rep myself, and I do understand how frustrating it can get, so I tend to be polite and not get reps tensed. But regardless of my best effort at being polite, I've had the call dropped on me twice within 30 minutes, I'm still on the phone right now waiting to talk to a supervisor which probably is not going to happen (a supervisor named Denis from the Philippines eventually came online and started saying hello, mute the call afterwards and dropped the call, I'm laughing really hard at this point because it's so ridiculous).

Really getting tired of sending out my items and having customers use my items then scam for the money back. Like the customer who kept the book for 3 1/2 weeks then sends me email saying I sent him wrong edition. Well he is shopping under wrong section for book he is looking for but if you tell him that he will leave negative feedback. Now he read the book and now wants his money back and as a seller I have to play along with his scam if I want to keep my account in good standing. I felt like asking him why it took him 3 1/2 weeks to figure out it was wrong book. However it wasn't wrong book. My ad clearly stated the edition of the book. He is just done reading it and wants his money back. I am not a library.

Amazon DID come to my rescue when I purchased a $700 camera. When it arrived it was not only used but 'international' meaning the video codec's could not be used on USA television sets. It was an Asian product meant for that area only. NOW I'm quite upset because every time I try to write a 'civil' review of the fake product I'm rebuffed. Amazon will not accept a negative review of the company or the product. I've got an RMA. I'm returning it. Who gets it next?

My renewal came up so I changed it. I got hit for 99 then 10.99 then 8.99. Called customer support about the billing issues and was told I would have to wait 3 to 5 days for my refund. Was told by the rep he was going to talk to his superior and when he came back said there was nothing he could do. Then looked up my account and saw all the charges and said it was my fault for all three charges. But he would pass on the issue. I cancelled my service with them on the spot. NOT HAPPY. I will make a point of telling others about the poor support I have received from them.

Okay, I have to admit, Amazon has a superb selection of items. Their prices are not as competitive as they used to be or have to be because they've put much of the competition out of business. For that reason, I refuse to become a Prime member. Instead, like others, I buy from other companies when their prices are the same or less which happens frequently because EVERY other company ships faster when they offer free shipping. So, I order much more now from eBay, Home Depot, Walmart, and B&H Photo which provide much faster shipping. I'm convinced that Amazon just ignores orders from non-Prime members for at least a week before starting to fulfill them as a way to pressure you to join Prime. With me, it just aggravates the heck out of me and motivates me to buy from another company whenever possible.

Amazon has outsourced most all of their customer support jobs to India, Philippines and so on that are absolutely a complete joke! I have received a bad review based on complete LIES, which were corroborated by messages left on Amazon's board. This particular buyer purchased an item. Within 12 hours from the purchase, and AFTER the item was just shipped, he filed a return request based on the fact that the item was defective, despite the fact that the item was still in transit to him. An utterly, bold faced lie!

While making any regular purchase I make with Amazon, this one buying fish tank pads. I looked through my bank account later that week to see amazon charged me $106.98 for an amazon prime membership I don't have and didn't sign up for. After calling and feeling fine about being refunded a week later I noticed I wasn't refunded yet, called again, THEY NEVER PUT MY TRANSACTION THROUGH. A week later they refund me and THE NEXT DAY CHARGE ME AGAIN another $106.98!

I'm a very frequent customer of Amazon and a Prime member but I do NOT stand by their 2 day prime delivery promise! Also, customer service is a non-existent department. When I tried contacting customer service about not receiving my Prime delivery products in 2 days, after 3 emails with 3 different representatives was sent the same teleprompted message on how they are sorry for inconvenience & sometimes problems happen in transaction but they don't explain problem or cause for delay. On top of that, when I replied back to their email to explain my situation and tried to get explanation, Amazon replied that it would no longer respond to my inquiries.

Since I only purchase from Amazon 2 or maybe 3 times a year, I opted not to pay the $120 (with tax) prime fee this year. Needless to say, Amazon made sure I suffered for that. Placed my order for a set of 6 furnace filters almost 6 days ago and still has not shipped. States "shipping today" for past 2 days. Today, I tried to cancel my order and received an email that it was too late to cancel. Still sitting there and has not shipped. This will be my last effort with Amazon. Seems they are going the way of the other "big time" retail outlets and ignoring their customers UNLESS they pay (Prime fee) to buy their products.

Amazon Prime is really worth the money especially with the Fire Stick. No politics just fun and entertainment. Netflix is turned into a political circus and nobody wants that in their TV. Prime is simple, amazing and always has new shows to look forward to.

Amazon allows buyers to get their item FREE from the sellers simply by filing an A-Z Claim. The seller has NO actual recourse; although Amazon will mislead the seller to believe they do. Amazon Customer Service will even tell and assist buyers on how to get their item for FREE, at the seller's expense. So buyers on Amazon are told that if they lie, they can get the item for free, no questions asked. All the buyer has to do is file an A-Z claim and state 'Not as Described'. No proof, evidence, or explanation is required. Nothing else need be done, and the buyer is sent a full refund and is told they can keep the item. The seller is told their money is debited from their account. A-Z Claim dept will not explain or assist the seller in any way, they just shut them out.

I have been trying to buy a Jet pro bandsaw since December of last year. The first order was through a third party seller. After waiting almost a month they cancelled my order because the saw wasn't available. I waited until the date they said it would be available and ordered it again. They swiftly cancelled my order again. Now this is even though their website said it was in stock. After this they took it off their site. Today, Feb 22, 2017 I was on the Amazon site and they had two of the same saws for sale that were used. So I ordered one. Again a third party seller.

Do not trust Amazon A-to-z Guarantee. Amazon now would not protect buyer from cheated seller anymore. They do not answer my questions. They think they are arbiter, not a party of the seller. All I have got from them is junk emails and didn't got my money back. I would rather give my $150 lost to the homeless.

Bought a product from Amazon and it took over a week just to ship. When I complained they said, "your order was Free Shipping". Right, I didn't want to sign up for Prime which they push on you. My order qualified for free shipping so I selected that option. It took 10 days to get my item which I felt was excessively slow. When I got the item it was defective, DOA, so I returned it. Amazon is great for returns but so are others. Instead of reordering and waiting another 10 days, I ordered from Walmart. Same price. It took 2 days to get to my door.

Amazon.com fraudulently debited monies from my account for almost $3k. When I called them about it they denied it and treated me like crap and I am a frequent ordering Prime member. When I asked for someone on the management level I was told that it would take 24 hrs to get a call back. I made a Canon camera and lens purchase. Instead of making the authorized debits for the two items minus the available gift card balance, they debited my account 4 different times for 4 different amounts each between $1,000-$1,600.00.

Amazon's website said my package would be delivered today. However, it was delivered yesterday. The driver did not bother to ring the bell but did leave my package... under a bush. Outside. In the middle of a large urban apartment complex. Oh, and I was home and the driver noted that my package was handed "directly to a resident". That bush does not constitute a resident!

Well, Amazon use to be a good customer service company but I've noticed a lack of it this past year. January 2017 showed improvement, but it must have been a fluke because once again I find myself very dissatisfied. I have several items on automatic reorder as they are a good price and subscriptions give an extra percentage off. Amazon always emails you before they place the order for you to look it over and confirm. I did this February before my order was placed, checking the prices, holding off on some items that had gone up, switching other items for ones that are a better price. I buy a lot of dog treats and so I got for ones that are a couple dollars.

Amazon is the worst!! Do not recommend to anyone to use Amazon.com! Fake products, used items instead of new ones, terrible customer service, they will never return your money back!!! Stay away!!!

"Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines." Amazon send me this as I did not use profanity, I told the truth regarding my experience so my could my review about the seller be posted. Amazon is condoning this type of mess against the very people that are loyal to them. I am done.

While checking my credit card charges, I noticed a charge for $.99. I called Amazon to get information on what and how this charge was applied. It turns out that it was a auto-renewing subscription for some kind of service that gives you tips on ordering books from Amazon Kindle Prime. Now I have no doubt that my wife or I somehow signed up for this but I can assure you that it was done inadvertently and unknowingly. A lot of the books we order from prime cost $.99 and if I hadn't questioned this charge and cancelled it, it would go on forever. Is this a scam?? How many Amazon customers have inadvertently signed up for this, 12 million? If true, that's $12,000,000.00 a month that Amazon is pulling in from unsuspecting customers. I don't know about you but I definitely put that under the SCAM category.

Amazon scam 4 times so far on both my bank accounts in 2017. I have been charged for digital services I have never ordered three (3) times, and they took out twice the amount of an order I made on amazon.com. I have been Amazon customer forever, and have respected their business practices. I have gone from giving them a 5 star review to giving them a ONE star review. You can NO longer trust Amazon.

I have been a loyal customer of Amazon. fr for 7 years now. But after moving to Amazon.com I realized how horrible their customer service can get. On earlier occasions it has happened that I ordered something from a third party vendor that never got delivered and I was charged for it. But this were small amounts so I didn't really care to get the refund. But 2 weeks ago, I ordered a new laptop, it stopped working in a week so I had to send it back. Then I started browsing for some other laptop on their website and in two days I receive a new laptop that I didn't order. On contacting the customer service, I was told that I must have clicked on the one click order service. How stupid is that? I have contactless payment on my card but that doesn't mean that anyone can use my card to make a payment of $770.

I buy a lot of product through Amazon and I have been happy to review these bought products as I use the purchaser reviews myself when considering a purchase. Today I negatively reviewed an Amazon purchase I had made as I had found the same sort of product in a nationwide chain of stores selling for a lot less. Amazon rejected the review. So what am I reading when I read Amazon's product reviews? Just the positives?

Reason for review: I have grown suspicious of 5 star product reviews on Amazon recently. I'd like to apprise the public that Amazon reviews are no longer reliable as the consumer receives a discounted price for an "honest" review. Experience: I was a good customer of theirs up until I began reading numerous 5 star reviews on [what I thought to be] a mediocre product. It was then that I had realized that all of the reviews ended with, "I received this item at a discounted rate in exchange for an honest review" which, didn't settle well with me. In any event, I appreciated the disclosure and I carried on knowing that I would have to be extra thorough and NOT solely rely on reviews.

I have started doing most of my shopping on Amazon and always subscribe to Prime Membership due to the amount of products I order from them. We have a small business and it's wonderful to be able to order from the comfort of my home office and have them delivered to my door. It lessens the hassles of getting out, dealing with traffic, crowded stores and then lugging everything to the car and in the house. I would recommend shopping Amazon to everyone. Also, if you're not happy with an item, they are very accommodating when returning things. Thank you, Amazon for being a super great company!

First of all, I reside in Seattle, the home of Amazon corporate. I needed to purchase a high quality portable stereo/CD/DVD player for my important business presentation. So I proceeded to go online and open an account. I previewed their website, chose a product, checked out, opened a Prime account membership, they suggested opening a Chase Visa Amazon card for future purchases, which I did and was given immediate "approval" with a $4,000.00 purchasing limit. (I also have 6 Chase accounts) Thursday, Feb. 9th, received email verifying that my personal account was established, my product was scheduled with a confirmation #, and scheduled for a Saturday delivery, which I opted to pay extra for.

If I could go back in time I would never applied for a Prime Membership. I ordered and returned some items from Amazon. They said my check bounced so they suspended my account and turned it over to a collection agency called TRS. TRS is horrible and Amazon is just as low to be affiliated with a collection agency instead of handling things in-house especially for long time customers.

Inaccurate information. I ordered a package with Prime 2-day delivery. I live in NY. The package was in NJ. The distance between myself and the package is 30 min. When the package didn't arrive on the 2nd day, Friday due to "a severe weather condition" I called Amazon requesting information. I pay for a service that I did not receive. They insisted that the severe weather may have only affected the sender! I then reassured her that the weather advisory is over in the Tri-State area and that I can go pick up the package. The representatives took hours to investigate rather than get me the address to pick up my package. I called her 3x during her "investigations" and she requested more time. By the time she called me back the service location was closed.

Purchased 3 items off Amazon Deal of the day. One item was a portable phone charger for $19.99. 2 day prime shipping. The next day I noticed a charge of $32.99 on my credit card from Amazon. Called Amazon and was told when I purchased the item it must have been out of stock so another more expensive was substituted. Amazon said it was normal for them to do so. They refused to cancel the order or refund my money. So for the 20 dollars extra they have now lost a prime customer. My money will never ever be spent at Amazon again.

I will try to make this short because I'm tired of revisiting this issue. Amazon's promise of two day shipping is a joke. The customer service is a bigger joke. What happened to the Amazon that I used to love and spend so much money at. God forbid you are sick and buy medicine or supplements for your illness. You will be promised two day shipping but good luck with that happening and if it comes on the second day it will real be almost 3 days (getting to you very late in the day). Their shipping (AMZL) just gave my package (medicine) to some random apt who eventually (after banging on doors, crying, and being sick circling the building in the winter) the neighbor admitted she saw my package but claims she put it on the maintenance guys steps. The maintenance guy says he never saw it. I don't believe her because if a package doesn't have your name an honest person would just contact the carrier.

I ordered an electronic door lock from a seller on Amazon Prime with GUARANTEED 2 day delivery, which is why I bought through Amazon instead of eBay, as my customer needed this lock to secure their new home. After 8 days of not receiving the item, I contacted the seller who said he submitted the product to Amazon for shipping the same day I placed the order. To this day I still haven't received the item. I called Amazon's customer service and they gave their standard answer, "we're sorry we do not know what happened. Give us two weeks to find out, we'll give you a free Prime account and refund your money". How does this help my reputation with my client of not being able to complete a project because of lousy shipping service from a monopoly company who only cares about their profits and image and NOT the customer. From now on I will purchase from ANY other company BUT Amazon.

On Saturday, February 4, 2017 after having a terrible experience receiving a package I ordered from Amazon I called and cancelled my Amazon Prime membership. The person on the phone did not tell me which one of the credit/debit cards listed on my account would the money be refunded to. I came to find out today that it was supposedly refunded to my old Wells Fargo debit account. After calling Amazon customer service several times and Wells Fargo and getting nowhere I finally asked to speak to a supervisor at Amazon. I was referred to a person who would only tell me his name was Chris **.

Having sold consumer electronics for almost 20 years, I am very aware of what I'm purchasing when it comes to televisions. I placed an order for a particular model 4K TV advertised by a seller that showed it to be in stock. The product delivered was the wrong model and I requested return authorization thru my Amazon Prime membership with a detailed explanation as to why. I had to contact the seller to get approved for the return and then back to Amazon to get the correct "free" shipping label they tried to screw me out of. Next, I reported the false advertising through the almost impossible to find channels and waited to see the results. You guessed it folks, not even an attempt to take down the ad or even as much as a retraction to try and act like it wasn't blatant false advertising.

I have bought 2 eye creams from 2 separate sellers on Amazon. Both products were sold by Amazon Prime. Both products were fake products and I contacted the sellers. When I didn't hear back from the sellers I contacted Amazon to let them know. I also left reviews about the products being fake and that the buyers should beware of purchasing this product. I used no bad language or obscene content in my reviews. Amazon rejected my reviews. This shows that Amazon does not take selling fake products seriously and supports this behavior by rejecting reviews when consumers complain that a product is fake.

Amazon used to be THE place to go to order things. Unfortunately they have a bit of a monopoly when it comes to ordering books. And I wish they didn't now. I LOVED Amazon for years and was so happy with their service. But in the last 2 months I've had nothing but trouble! I hadn't been able to order anything for a while, but started again because of needing Homeschooling supplies for my son. Toward the end of December, I placed an order of 2 math textbooks.

I recently purchased the Quest Salty Caramel single serving packet from Amazon and I really liked it. Received tons of coupons in the mail with it and I am now hooked on this amazing site. Very fair prices and reasonable shipping to Canada.

When I sold my books I gave my brother's information. His name is Muhammed **. The money has not been paid and my books have been sold and Amazon has blocked my account after I gave them all the information they needed. Donald Trump was vocal about his ban on Middle Easterns. Amazon has been discreet and awful.

Their vendors are crooks! Don't waste your money! They deal with foreign companies that will send you very cheaply made items and will not let you return them! They will harass you to change your reviews, take pictures or for shipping money yet you will be further scammed. Go somewhere that will honor dissatisfied customers with returns and refunds. Their business practices are very un-American and of poor quality. Just go to Wal-Mart where you can see the item and return if it doesn't work.

How can Amazon tax me from Oklahoma, when I order products that do not even come from my own state? When I order come from Texas and I have to pay Oklahoma tax, do that mean I have to Texas tax too? How can this be legal for Amazon to do that what I have to know or like to know...

I was in the market for a new laptop so I typed in cheap laptops on Google and it took me to the hp stream on amazon so I read some reviews about the laptop and the company and then purchased it. It came to my front door for under 200 dollars and I am super pleased with it and with the company that I got it from.

Like many other reviews, I never had a problem with Amazon until I bought a computer from Kaleidoscope Electronics. The sell price for the 2016 HP Pavilion 15 Premium Flagship Laptop (15.6-inch Touchscreen Display, Intel Core i7-6500U up to 3.1GHz, 12GB RAM, 1TB HDD, NVIDIA GeForce 940MX 2 GB, Windows 10 Home) (Certified Refurbished) was listed for $504. I purchased the computer Jan 7th.

I ordered a couple of movies from Amazon last December, using an Amazon gift card I got for Christmas. January's bank statement showed that my order had been debited to my debit card, and not to my gift card. When I contacted Amazon about the problem, telling them that I wanted the amount of my order debited to my gift card and my bank account credited, I was told, to my utter amazement, that there was no record of a gift card in my account. You don't just stumble into a gift card purchase. It takes real deliberation to punch in the relevant information and place the order. I remember being proud of myself that I'd left less than 50 cents on the gift card after I was through with my order.

Amazon offered free trial of their Prime membership. So I ordered something. It took 2 weeks and still did not receive item. Was supposed to be 2 day shipping. I called them, they had no clue what happened & refunded money. I joined Prime again a year later to try it again. Ordered something and again never received it. Called Amazon again. Same thing had no clue to what happened, refunded me the money. I ordered a Android Tablet. When I received it regular shipping it arrived different model & brand. Not even close to what I ordered.

They will show you good quality, nice products but delivers the low quality other similar product. I have ordered twice and none of the time the product was as I saw in the picture. And I'm not talking about clothes I have ordered the mobile accessories. Please don't even try clothes. Instead you try Myntra they will deliver best quality exact product as in picture. I always order bags from Myntra always best quality that I have received.

I have been a loyal customer of Amazon since the very beginning when they were just selling books in the mid-late 90s. I remember it took one day for delivery, with no extra fees if you lived on the West Coast. When they expanded their warehouse system globally over the years of course things changed, but one thing that could be counted on was their continued tremendous customer service. I have always given high praise to Amazon's stellar customer service, inventory choices and prompt shipping throughout the years amongst my family, friends and colleagues.

I purchased a regular sized activity tracker for a Christmas gift. I needed to exchange it for a large size. The price increased by 50.00 between the time I made the purchase and returned the product. Amazon insisted that I pay the increased cost while they reimbursed me for the lower price. There is no price difference between the two sizes. I felt this was unfair. I have had similar issues with brick and mortar stores and it was always resolved to my satisfaction. Amazon's initial response to my complaint took about 2 minutes (late at night) causing me to think it was a computer generated email. It said: "We work hard to find the best prices out there and make sure our prices are as low or lower changing our prices instantly if we find a lower offer somewhere else. Therefore, with the exception of TVs, we don't offer post-purchase adjustments."

The customer service is awful. Don't get me wrong, I love using Amazon to shop. The problem arises when there is an issue that needs to get solved by customer services. Thus far, dealing with the individual merchants has gone fine. Even when I bought cakes that turned out to be stale, that specific merchant made a full refund - no problem. However, I recently bought a book for a course I am taking and it was in awful condition. I wrote a review with pictures describing the condition of the book and attempted to post it on Amazon. The post was reject and was told that I was talking about the merchant. At no point did I use derogatory terms or mention the merchant. I tried rewording the post more than 5 times and got rejected. One of the reviews I submitted literally said "Horrible condition" - one star and got rejected. I contacted customer services and this was their response:

Amazon keeps shipping my deliveries via UPS SurePost to an address where the USPS has no home mail deliveries. This means I have to go to the post office to pick up my deliveries instead of having UPS deliver to my home. I have complained about this numerous times over the past few years and have been told that Amazon has put the USPS as a last resort delivery option for me but in spite of this Amazon keeps using SurePost thus forcing me to go to the post office to get my Amazon deliveries. I now realize that my only solution to this problem is to stop shopping at Amazon.

I am an Amazon PRIME member and have been a loyal customer. However, I had a disturbing transaction with Amazon and I feel I must share it. Amazon will not assist. I know they can because I have done the same in a management position. I purchased a laptop for $1,310 and I chose to take next day delivery instead of PRIME because I need it for work. I was guaranteed delivery today. I was sent an email confirming payment and that I would receive it today.

I participate in Amazons subscribe and save program. I have around 20 subscriptions a month. I have been in this program for years so I know how it works. Prices can fluctuate a little bit month to month. I know that and I have always been fine with it. Back in November however, they charged me four times the retail price on an item! It was for Plum organics Mash Ups, Tropical Fruit. I buy a case of 6 for usually around $20 give or take a few dollars. In my November order, they charged me $85, $73 after discount. FOR A SIX PACK OF SMASHED FRUIT. I never noticed this until now because I never feel like I have to worry about getting ripped off. I called their customer service and was told that "prices fluctuate".

I am so happy to be a member of a company whose employees value customers the way Amazon's employees do. Their team has worked extensively with me trying to resolve an on-going issue that all stemmed from a third party seller. It took several phone calls and hours of time but Aaron ** and supervisor Nicco (forgive my spelling), along with others, never gave up on me. They followed through as promised even when I began to get frustrated and impatient - sorry about that! There are others who helped me but I did not write their names down. So to the whole Amazon Customer Service team... THANK YOU!

Received an email saying Amazon had delivered my parcel. No parcel arrived, no card delivered next door. Don't have it and not in the place I asked to be left. NKG happy amazon say it's still on its way.

During the holidays, I have ordered gifts from Amazon. On two separate Christmas holidays, ordered items arrived weeks later; even though items were supposed to arrive with expedited delivery. Despite the same, I have continued to order. New Amazon policy seems to be; timing of delivery shows up only on completion of order, i.e. after payment is made. Even though I have paid for expedited deliveries; delivery time is quoted as one to two weeks; at minimum. If delivery time were noted prior to the orders; then I would not order on Amazon.com and simply go to brick-and-mortar and purchase at that time.

Buying from Amazon has never been a problem for me but my experience as a Seller on Amazon was (and still is) a total nightmare. I listed an item for sale and it sold right away. I shipped the item to the buyer the same day he bought it. It is now 2 months later and I have yet to be paid. Amazon keeps insisting they do not have my bank account information therefore they cannot transfer the funds to me. As I told the "robot" (as there is no such thing as a 'live' person at Amazon Customer Service, at least not in the Selling Dept), I only have one bank account and I have entered the information at least 4 times now, what is the problem? The buyer got the item and is satisfied but I have yet to be paid. There is something seriously wrong with this scenario. If you have something to sell, I suggest you use another service. Save yourself the grief of dealing with robots.

I have been shopping with Amazon for past 12 years and I have been seeing the deterioration in the customer service. The reps and supervisors apart from being friendly, were considerate which now has disappeared. In my latest issue with my order placed on their website but purchased from a 3rd party, Amazon refused to help me. The item was ordered 2 months back and I was assured by Amazon rep in Dec, that I will get the item. However the delivery date of Jan 11th passed and I still haven't received my order. When contacted, they said the seller left Amazon and I can file claim under A-Z Guarantee, to which I asked them, that I would prefer the product and Amazon should help me.

I have been made aware thru bank deposits that Amazon has been selling my published books for the full price and only depositing 1 penny into my account for each book. What is even more criminal is I closed my Amazon account over 8 months ago, and my books are STILL up on Amazon selling for 11.97. I have called, chatted, left on hold for over 47 minutes, tried calling again and again. They put you in the never ending loop. I advise NOBODY do ANY sort of business with these criminals. They need to be put in jail for fraud. I am seeking an attorney, which they will pay for in the end.

I tried to open Amazon seller account. Amazon was mentioning they will take some fee from my bank to confirm and I was expecting $1 but they took $39.99 same time they informed me they don't accept me.

I ordered a product named "IndianArtVilla 10.0" X 3.0" Handmade Joint free Leak Proof Copper Thermos Design water Volume 900 ML" from BNS Handi Craft retailer of Amazon. They were offering the product at lower prices than other retailers. But they sent me a duplicate product. There were nowhere mention the company logo or company name on the product. Moreover the bottle was leaking as the rubber grip was missed on its cap. This is how the BNS Handi Craft making fools to customers. Beware from Amazon. Beware from BNS Handi Craft.

I buy things from Amazon regularly. Overall I have had a great experience with this company and I love their products and have a good experience of the sellers associated with them. When I was moving out of my old house I even sold a used game through them 2 years ago. The problem that is bothering me lately and reason for the 2 stars is the following has upset me as I have just tried to give a 5 star review of a bra and was met with a message that I was banned by Amazon from reviewing items made by that bra company because my reviews are "hostile". If I love it I give 5 stars, which I often do. If I found flaws I calmly state what was wrong with it, which is rare. BUT If I find any flaws with anything at all... ever, Amazon generally emails me that they rejected my review and instructs me to write it again removing the criticism (then how is it a review?).

I have been a Prime member for more than 10 years, and very happy with their service. Then some time during 2016, Amazon started to suck big time. On Tuesday evening, I order an item with Prime icon under the description, thinking it would reach me Friday or Saturday with free 2 day shipping, maybe Sunday. Says order is fulfilled by Amazon, so no third party excuses available... But the order page does not even list delivery possible this week. There is an option to PAY for 1 day shipping (extra 6$) and get it Wednesday. If 1 day shipping can be at my door on Wednesday, how is it that 2 day can't be here before Monday? Customer service merely offered excuses. Apparently, they want to run the business into the ground.

When completing a transaction on Amazon you are redirected to a screen that encourages you to sign up for Prime. The button to sign us is in Large Letters and bolded the "No thanks, continue to Check-Out." I carelessly clicked the big button. Without asking for authorization or to charge my card Amazon debited $100 from my checking account. However due to my Amazon and my bank that money would take days to be redeposited. This caused my checking account to overdraft and set off a chain reaction. I have no clue how a company this large can get away with this.

Buyers beware. Amazon will take $106.67 dollars out of your account for a Prime Membership that you never signed up for. I called my bank about this and my bank told me they have been getting complaints daily from Amazon users. I refuse to do business with Amazon ever again.

Amazon has a one click feature but what they won't tell you is that just scrolling/browsing with a smartphone can cause an order you did not have/want. I called and emailed several times and Amazon customer service would not help me. The item in question had not yet shipped and yet they would not stop the shipping and took the money from my account. They said I could just return it at "my" cost. This is theft in my opinion.

It is really hard for me to get out and about like shopping so I searched on Amazon.com for school uniforms for my grandkids. It was amazing because all I had to do was put the size and what I was looking for in the search bar. They had so many to choose from and at good prices. They also came and was delivered to my house. They fit my grandkids just right. I try. Was so easy. I will never leave my home again to shop. It was just amazing and so easy to shop online. I never could have imagine. I Love ❤ You Amazon.com.

I listed an iPhone 7 as new on Amazon. The phone was purchased through AT&T and I had to open the box to pop the SIM card. So I describe the device as "AT&T version, brand new in box." The phone was purchased by a guy in WARWICK, RI using an Indian credit card (order number: **). Later the buyer requested return, claiming that the device was not as described and there were scratches all over it. This is completely untrue since the device still has its factory wrap intact, the device has never been powered on. I took photos of everything in box so I could prove that. Nevertheless, the buyer filed A-Z claim. So I received the buyer's two messages self-addressed as Amazon, and one email self addressed as Amazon specialist "Mohammad". There was the claim under review but the case has never been moved to "Actions Required" section.

On Jan 10th I was promised a $20 promotional credit due to a simply awful experience with an Amazon seller. On Jan 15th I attempted to use the credit and found only a $10 credit. I went to online customer service "help" and followed the path. I was given the option to chat or call. Thought chat would be simpler (wrong)... 12:09: I connected to CHAT. By 12‎:‎29‎:‎44‎ ‎PM, I had been through three chat agents (they kept transferring me) and finally was promised resolution. At 1:40 I found that the credit was not applied.

We chose to use our checking account over credit or debit as the means of payment and discovered every other order placed is declined by Amazon because of a glitch in their system. I've had to call, cancel the order, reorder, and wait extra days for my items though I'm a Prime customer (2 days free shipping not 4+) because of this glitch. Amazon is aware of it since Christmas according to customer representatives who can do nothing to help or fix the problem. The reps think they are helping by telling you the various other ways to pay and the conversation is always the same with me interrupting and saying I am aware of the other ways but am not wanting to use them. We chose "checking" as our means of payment.

What can I say. Amazon is the place to purchase all your products. No doubt about that. There's many reasons for that. First of all the prices are unbeatable at Amazon. If they are so be it, but Amazon provides a lot of customer service for a product even 3rd party sellers have. How much better can it get, well it does. Lets not forget the benefits for being a prime member. There a lot of movies, music, t.v show and they offer it for free, and it doesn't end there but they also provide 2-day shipping, and also guarantees your item. That's an awesome deal for $99 a year.

My tv mount was late by 2 days and I wanted to know why so I hit up the amazon chat, and asked the question "why was the tv mount delayed?" The first rep put me on hold for 5 mins then another 2 mins to check on the tracking and told me it was delivered. I knew that already. I wanted to know WHY. She dodged the question and PROMISED to extend my Prime by another month. I asked "when's the new renewal date?" Said, replied "March 1", which my original date is April 1. Another min later she said it will be May 1 and she PROMISED to email me the notification. 2 hrs later no change to my account.

I am a prime customer from Amazon. I ordered Apple iPhone 7 on 8th Jan 2017. Order no **, order value 64,810.00. I received the box yesterday 10th Jan 2017 around 7 pm and when I opened it I saw a black iPhone box without any packed cover or seal on it. The box contains only cable so when are you going to send the phone?? I am really disappointed by Amazon. We have registered a complaint in customer care (spoke with Meenakshi and Saranyadevi). I want you to refund the amount to the same bank account from which the money got transferred immediately. Send me an help regarding this issue.

I've had a Prime Membership for yrs & purchased tons of items on a regular basis. Shipping has changed, I have to wait days for the item to arrive. At first it was because they added another choice, you can chose prime or prime free one day. Chose the wrong one a couple of times but now you go in, put in the prime or prime free one day filter and the item shows as prime but when you go to check out, IT ISN'T. You can chose one day but you have to pay $5.99 (example), or free two day - I ordered item on Wednesday, order said I will receive on Saturday - how does that add up to two days?

I have had Prime for a couple of years. Every item I have ordered that was Prime eligible for 2-day shipping, it was delivered in two days. Recently, however, when I have ordered some things that indicated if I ordered within a certain number of hours, the items would be delivered within two days, it was not true, and I was not aware until AFTER I placed the order and an e-mail was sent confirming the delivery date of the order. It was then I saw that the receive date was four days later. I called Amazon to find out why the website indicated I would receive it within two days, but it changed once I actually placed the order.

This Christmas we ordered several things. Amazon tied up our money by a fee, which I forget the name of, with equal the cost of the items. I don't understand why a credit or debit card does not work anymore. They give you back your money after your item has been shipped. If I pay with a credit card. Doesn't that entitle you to the item already. It took us 2 weeks to get our money back. Just now I was looking for an item for my bike online. There was this big green click box that said try Amazon Prime for FREE. They charged my account anyway for the membership.

Malabar Gold & Diamonds 22k (916) Yellow Gold Nose Ring, arriving Monday, on time. 8 Jan 16 Jan, Preparing your order, Edit order, arriving Monday. Look above. I ordered a Nose ring on Amazon site online through Malabar Gold. To my surprised I order on 08Jan'2017, and today is 11Jan'2017, still said Nose Ring not prepare.for Delivery from Malabar Gold.

According to UPS Amazon "auto generates" tracking info for them! When it says on UPS tracking that the item is on the truck to be delivered it may not be. In fact, the tracking info was COMPLETELY different for my item the next day when they actually shipped the item! I have screenshots of the whole process. Very disappointing when you pay an extra $30 for overnight shipping!

We pay for PRIME expecting to get 2 day delivery, and they are very deceptive. I put the item in my cart, and they change it to 5 days, then it doesn't arrive. I pay for the item and it states a guaranteed delivery date. I get an email from Amazon stating it will be late and they claim it was only an estimated delivery date. I contact Amazon "customer service" and all they do is apologize and re-state the new delivery date, I let it slide. Then on the very next order, the same thing happens. You try to get a better explanation by emailing again, and they reply stating, "any further inquiries on this matter won't receive a response." This is terrible service.

This is the second time this has happened to me!! I have had it with Amazon! If you are not a prime member and you order something with "Amazon Free Shipping" Amazon now HOLDS your order until 2 days before it is due to arrive then ships it 2 day so you get it on the latest possible date. I ordered 4 items, three of them were "sold by Amazon". The other was sold by different dealer, all were free shipping and all were IN STOCK. I placed the order on January 3; as of today January 10th all four items are "Preparing for shipment" So amazon has sat on this order to "punish" their non-prime members. There is no reason a company who touts how quickly they can fill and ship orders - can't get an order of in-stock items out the door in less than a week, this is just poor customer service! Unless you pay an extra $100 for prime.

A seller sent me three items I did NOT order, instead of what I did order. The seller would not post my poor review nor refund me the $50. When I left poor seller feedback, it was actually crossed out by Amazon and the following response was left: "Amazon takes responsibility for this order." After complaining, I received a refund from Amazon. However, the seller then retaliated against me by putting my First and Last name in the response to my feedback. I have submitted requests to Amazon four times, each time waiting the requested 48 hours for them to "resolve the issue." This has NOT been resolved.

First, I have been a LONG time loyal customer of Amazon... over 17 years... back when they only sold books. I'm accustomed to giving Amazon excellent ratings. However, in the past year the only orders I can count on getting filled in a reasonable time are the ones filled by the vendors themselves. The items that are identified as "sold by Amazon" or "fulfilled by Amazon" and are "guaranteed to be filled and shipped out in 2 days", now take unreasonable amounts of time to fill. I have contacted customer service several times in the past several days and had a conversation on FB with Amazon, and I must say... they are overly polite to the point of patronizing, full of over-the-top insincere apologies, and NOTHING gets resolved. They say I will get an e-mail with the answer, and I get a survey instead.

I received an email that my order was received. I had not ordered anything so I logged on to see what it was. There were 2 shipments, 1 was on the way, the other would not let me cancel. After being redirected countless times, I finally got an email sent. There was no response back. The only help I got was from UPS. Amazon has no customer service whatsoever. They just want sells. The only communication I get is for more recommendations on "people who viewed this bought this item." I am now waiting to see if I receive a package and if I can return. NOTHING BUT A NEEDLESS HEADACHE. I just received an email after 2 days. Amazon says I will get a credit. I will wait and see. So I give 2 stars instead of one. Just for my trouble.

I ordered shoes from a third party sellers on Amazon.com that were never delivered. When I called to report the problem, they refunded the shoes. I ordered the shoes again from a different third party seller for the same price. The shoes were not delivered for a second time. I called for a second time and Amazon refused to reorder the shoes for the same price based on their so called "A to Z" guarantee. After talking to three levels of management, the only resolution I got to was a cancelled Amazon Prime membership.

I literally have a headache after dealing with the broken English and poor reception. I have been a loyal Amazon customer for years but I will NEVER buy anything from this broken site again. They jumble your orders into suborders and then to confuse matters worse, charge your card all kinds of ways in the process. When I called because I was obviously overcharged, I was told, "No Ma'm. It says right here we didn't overcharge you, contact your bank." Well you did. Point-blank simple. And you handled it horribly.

Today being Jan 5th 2017, I went onto Amazon to place an order. I needed to reorder a few items from the year 2015. Upon my search, I found 2 separate orders that I had paid for items but never received. Apparently you have to watch your orders closely with Amazon because they allow their vendors to steal from their customers. I called and spoke to a nice young woman who gave me an immediate refund for the first order.

I'm amazed by my Echo Dot. It's ability to recognize my voice so quickly, it's up to date response on athletic events, and the intuitive nature to all types of request, make it fun and a pleasure to use. I see no need to purchase the more expensive Amazon echo when the dot can perform so well. I highly recommend this new technology and I'm just beginning to explore its many possibilities. It's been a great Christmas gift.

In June 2015 I purchased a Kid's Kindle tablet for my granddaughter, who lives 100+ miles away. Her mother has access to the parental controls. Her mother has now decided to purchase items. These are charged to the credit card I used to purchase the tablet. They do not appear in my Amazon account orders, I do not receive any authorization requests or purchase notifications. The charges just magically show up on my credit card, with a generic "Amazon digital purchase" description. I write a review of the product, describing the issue, and Amazon refuses to publish it, and referring me to their "review guidelines". My review meets their guidelines. The problem is that my review is negative, exposing a billing vulnerability to any purchaser who does not retain the parental control rights.

I've been doing 'business' w/ Amazon for a few years and will continue for sure; 'they' have improved tremendously from the 1st time I started ordering items! Nowadays, I checked w/ them 1st before I buy anything! The vendors are most ethical & will accept returns easily; besides online ordering fits my lifestyle perfectly! I appreciate Amazon a lot!

Amazon is a very good site to obtain items that are difficult to find elsewhere. However, you need to be sure of what you're buying, e.g., bought a pair of Dearfoam slippers that were correctly labeled for my shoe size but did not fit. They appeared to be defective, not at all like the slippers I already possessed. Also, trying to get hold of Customer Service by phone is impossible. They do not list a phone # for that service which sometimes is easier to utilize than via online chats.

I received a gift and I tried to return it since the gift was something I did not like or have a need for. I couldn't tell the gift giver that I didn't like it since I would be hurting their feelings. I thought that it would be easy to return. After being on the phone for two days and got nowhere I gave up. Because it was a "GIFT" I was having a hard time returning it. The first representative I spoke to she was helpful. But when she called me the following day with instructions to return the item she called me at the wrong time. We were supposed to speak at 6:00 pm Pacific Time not Eastern. So of course I missed her call. I called the Customer Service Number to try to resolve the matter and again got nowhere. I even asked to speak to a supervisor and he told me since they couldn't help me to donate the item. Really!!! After two days of trying to return the bag the supervisor told me to donate it. WOW!!! DON'T trust Amazon.

I have been a member of Amazon since 2003, I felt compelled to finally write a review this week. So anyways I bought a LG microwave, it crapped out under warranty, LG basically told me to buy a new LG microwave or else I would not get a refund. Who the hell ever heard of a company manhandled customer's preferences like this. So I called Amazon to get more information about the microwave and I tell them my story. Boom, they give me a full refund and it in my bank in 15 minutes. And this is not the first time the refunded like this, I think I probably got at least 7 refunds like this in the past. So I will be sticking with Amazon for a long time. They rock!

90% of the time, the price on Amazon is lower than in-store prices, and many of the other online sites. We use PriceGrabber and Honey as comparisons and except during holiday sales, Amazon comes up the winner. The biggest price advantage is the free shipping option, delivery is very prompt, and their refund policy puts it over the top for us. The only drawback to Amazon is when the item is offered by a third-party seller; then, the purchase can be questionable. For example, products designated as "Apple-certified" but not sold by Apple can be epic fails with inferior quality. Same with printer cartridges that are not sold by the manufacturer. Some can work well. But others - waste of money. We are inveterate online shoppers, and with a few exceptions, Amazon has proven to be the best choice.

I use Amazon for purchasing food items and drug store type items that are difficult to find in my local supermarket or that I find for a lower cost. Amazon has the best customer service of any organization, which is the primary reason I use them for so much of my purchases and is my primary online source. I also have subscriptions set up for my favorite ongoing purchases so these items are automatically sent to me monthly, and includes an additional savings discount. I also love being able to shop at my convenience from my comfortable lounge chair at home while watching my favorite TV program - who can beat that? I have also been a member of Amazon Prime for the past few years and enjoy all the benefits including free two-day shipping, free books, music, and movies online. Overall I think Amazon is the best!

I bought a new 4k-capable home theater receiver. I wanted to be sure I was getting one with all the features I wanted and at the best price available. Several of the products I found had conflicting or wrong information, so I verified the product details on the manufacturer's website, but ended up buying from Amazon because they offer fast, free shipping with my prime subscription.

I have had many problems with Amazon over the last few months. First, I had ordered a sold by amazon.com product for $26.63 but got some random $8 neck shaver that is worth nothing. Secondly, I ordered a monitor that says it is "Like New", however I received one that has a broken capacitor. Thirdly, I had found a amazing deal on Digital Day for a Plex Pass Subscription. I had bought some Amazon Coins with my gift card balance and proceeded to purchase the subscription. Little did I know (as it was nowhere on the site) that you CAN NOT purchase subscriptions with a Coins Balance or a Gift Card. The customer support team is awful and doesn't solve most of your problems. Maybe once you will get a good rep, but none of the others that helped.

Amazon needs to be held accountable for the 3rd party people they are associated with. Amazon does not stand behind their customers. Amazon needs to be investigated for the FALSE representation they give to their customers. I have been waiting for a Christmas package to arrive since December 22, 2016. All this company can do is apologize for the problem. They need to be held accountable for false representation. How is the company so big that it is unaccountable to the public. This company makes it very difficult to complain about anything. It is extremely difficult to find a phone number. When you reach someone who does not speak English very well all they can do for you is apologize. That's it... apologize. Very poor customer service! DON'T GIVE THIS COMPANY YOUR BUSINESS/MONEY.

I shop on Amazon a lot. They have great selections, anything you could possibly need. The prices are usually much better than you'd find in the stores, plus most things you can get free shipping. I've saved a lot of money by shopping on Amazon.

I ordered for Double Decker Milton, this has 3 items. They delivered Milton which has only 2 items. 5 Times I tried to talk to Amazon. They never take it back and exchange. DO NOT buy anything from Amazon.

After placing an order with Amazon part of my order was delayed. When I inquired about the problem I was not given an answer as to why my order was being delayed. I had to call three times before I was finally provided the answer which turned out to be that the reason the order wasn't shipped yet was because the company that was selling the product through Amazon was out of the item. When I placed the order it was stated on the item description that the product was in stock and was being fulfilled by Amazon.

Due to my health I do all my shopping online. Amazon's customer service is great. They have helped me when I have problems with a purchase. What I don't like is that the other vendors can have their own set of rules when you have to return, I don't return a lot but it can be a problem unless it's one Amazon itself can fix. I wish you didn't have to spend $49, it was better when it was $35 for free shipping, so I wait until I have enough merchandise to cover it, s and h can be as much or more than the product at times. I don't like the add-on programs at times, some you can add to your $49 and that's fine, but some it has to be all add-on products, which is a pain. I understand there are a lot of different vendors, but the constant price changes can be so annoying, especially if you already purchased and later on you see it for less. When you can deal with Amazon directly and not the vendors it's great.

I purchased a Kenmore 31150 Elite Bagged Upright Vacuum Cleaner - Silver by Kenmore Elite on sale for $239. I was told my addressed was not valid, same address I have been using with Amazon with my Prime membership for three years now. I contacted Amazon and seller stating my address has never been a problem and then the seller just canceled my order and suggested I order it again at the regular price of $314. Amazon has done nothing to help and the seller is still selling on Amazon. I guess loyalty only works one way with Amazon.

I had Amazon prime monthly membership for almost a year. One day I found they charge Amazon Audible 14.95. I called them up and find out why did you charge 14.95 for Amazon audible, They said it's automatic by the system. It means, they will automatically put you 30 days trial and start to charge. This is fully cheating with customer. Just because they have my card, they can not put me in any membership. This deserves a big lawsuit. This charge is an unauthorized charge. I was just lucky enough to check my credit card to find out. But, other millions of people will not know, they will not check credit card.

Please take time to read their A-to-Z Guarantee Protection consumers. I was informed Amazon isn’t keeping the amount you spend but how many times you used them. I spent thousands since 2001. They left me with a seller and $600.00 defective product. I purchased the product on their site and now they are saying, “deal with the seller”. WOW!! My lesson is to never be fooled by Amazon misrepresented selling of products and services. Why directly use Amazon.com? Google search the product instead or use Amazon to search for the purchaser. Google Shopping has competitive prices and Amazon is just one of the selections. They are no Wal-Mart. Return policy is different! Don't be surprised if you are able to get a cheaper price and better service directly from the seller. What is the purpose of Amazon for you and I?

I was scammed twice by third party sellers. Each case was different. Amazon had a part in each but will not stand behind their sellers. I trusted that amazon would hold their sellers up to the same standards that they themselves try to adhere to, but no. There must be a way that they could figure out who scammed me the second time but they are playing dumb. The first scam was that I never received an item but didn't realize it until months later because I am living at my mother's as her caregiver. They said that months had gone by so they could not make the seller prove that they sent the item.

I've always had a good experience shopping on Amazon. I was able to do all my Xmas shopping from the comfort of my own home. I actually noticed a mistake with my order as soon as I'd placed it, called customer support, and had my issue resolved in less than 5 minutes (unheard of for companies that size).