Amazon.com Reviews

I have been a member of Amazon Prime for several years now and I find their services invaluable! This afternoon I was speaking with my daughter and she was telling me that there were no really good deals for Cyber Monday at the brick and mortar stores and that Amazon prices were often better than the stores offer when she compared them. I really like online shopping and use Amazon every day - and that is not a joke!

I had a few negative experiences with products I purchased from Amazon this Christmas. One was so bad that it motivated me to write a review. I had purchased a product unknowingly from a 3rd party seller located in China. I don't have a problem with that except I should know that before I buy something. It was going to cost me $38 (least expensive option) to return a $24 item. I complained to the seller first, who was just concerned about the money they were losing, and got nowhere. I then complained to Amazon, who couldn't help me since it was a 3rd party purchase. When I threatened to cancel my prime membership, they bent over backwards and really came through by giving me a refund of the $38.

Amazon.com has the absolute worse customer service support. I have been ordering from them for years and been a member (with an account) since 2007. However, 2016 has been horrible. They submitted payments twice to my bank therefore taking money from my account twice for the same order. I called them and spent 2 hours on the phone only to be told they do not see what I'm talking about. I placed an order this week and at the end of the order I changed the shipping name not address and my rewards points disappeared. I called them immediately and no one could assist me. They kept telling me, I wasn't going to be charged for shipping which had nothing to do with my rewards points.

I placed an order on 13th December 2016. Already been canceled because of the quality issue. Till now I didn't got my refund. Product is been returned. Now Amazon saying that already refunded to your account but in actual it's not. Am just following probably from last one week - no resolution. Very bad service. Don't use it.

I love Amazon Prime and how easy it is to order things! I like the app too. It makes it easy to shop on mobile. I also really like the subscribe and save option--it makes it easy to get products I use on a regular basis.

I ordered 2 items on black Friday weekend and I used my Sears credit card and $45.02 of Sears rewards points towards my purchase. In the settings of my Amazon account there is a one touch change button so anything you touch on the website changes in 1 touch. Needless to say my payment method was changed. I called customer service to have it changed back. The representative fixed that part for me and he was in a rush to get me off the phone. He told me I still got my rewards points off the balance but it was not until I just got my credit card statement that I saw the points were taken away and I was charged the full balance to my card. Such thieves. I will definitely be cancelling my account with them.

The last few months I have been having a lot of issues with Amazon. I have prime. I started ordering for Christmas in October and that's when all this mess started. I also got a Amazon store card which I have been paying on time. So when I ordered my items a couple I received and were destroyed but a bulk of my products never showed up even when they were boxed with the ones that I did receive. I called Amazon and the delivery people over 30 times in 2 weeks. I was so upset. I called Amazon and the card company about my refunds and I was told I was getting them. I saw they scheduled and all on my card but on my end my card balance was going down with each refund instead of up. There is over $300 worth of products charged to my store card that I did buy as well. I have contacted Amazon and I have not heard back from them yet. I'm so pissed off I have no clue what to do. I'm not paying for products I did not receive or order.

I'm quite please with Amazon as a seller and store, etc. Indeed I find great value in the Prime content as well... That is except for the show, The Man in the High Castle. I can take all sorts of violence. I can understand and appreciate how tough scenes need to be to set up the story. I have to say, for the first time in my life, I can't take what this story is dragging me through to set up some relief. Things are bad in reality. This is unnecessary and does nothing but depress me. It's just too much for me to be actually boring through the idea that Germany and Japan have taken over the USA. It just disturbs me way too much. Especially when I see Americans being afraid and collaborating with obviously evil and corrupt (what was) alien forces.

Shopping is easy on Amazon which is both an attribute and a penalty at the same time. With so much inventory to shop for, way too much money can be spent each time shopping unless I have a strong sense of control. Lately I have been comparison shopping which takes some of the spike out of shopping as it takes time and energy to check and make sure I am getting a good deal.

I absolutely love shopping on Amazon. I signed up for Amazon Prime about 5 years ago, and it's the greatest way to get fast and free shipping on pretty much everything I buy. Returns are really easy, too, and your account gets credited within a few days. I like that I can buy items from across the world on Amazon and still get FREE shipping. That has really come in handy this Christmas season!

I have been a faithful customer to Amazon for years. I have never had anything but excellent service until this fiasco. I charged some Xmas presents. They charged my acct on file. I then received an email stating the charges were disputed. I never disputed the charges. I called the credit card company and was told no charges were received to dispute. I replied to the email stating charge my account there must have been a mistake.

This is the new scam at Amazon. Since the seller couldn't deliver by Christmas (1 month after order) they send a small envelope with absolutely nothing in it with the waybill of the order. You track it and It arrives on time. Amazon says my package was delivered when it was not. You can no longer track your package because it was supposedly delivered. I feel scammed. I feel for the first time in my Amazon life has instituted and allowed a scam to function on their site. I demand an explanation. I demand a full credit because, of course, I no longer want the merchandise. I will not order any more from Amazon until I have an explanation of the fraudulent envelope scam. And I thought they were a serious company.

I ordered a pet camera on 12/21/16. Between 12/24-12/27-16, I received 200+ emails regarding the product and asking me to rate their support. As I am writing this review, I just received another batch. They usually arrive in batches of 20-50 separate emails. The email address is (camera company’s name) - Amazon Marketplace **@marketplace.amazon.com. I redacted the company name because the owner stated he did not send them and he's trying to help me resolve this from a sellers angle.

For the most part, my experiences with Amazon have been great. The website allows me to compare different vendors and their ratings, different prices and different deals in a fairly short time. If you are new to ordering from Amazon, their forms and their processes take a little getting used to. I've ordered many times from Amazon, and can only remember two experiences I wasn't entirely happy with. Both of those experiences have thankfully been resolved without much ado. The items usually arrive within a reasonable amount of time, and in some cases you can get free shipping, depending on the offer. The merchandise is almost always carefully packed; I've never received damaged goods.

I order from Amazon more than any other website. Since they introduced Amazon Prime *Game Changer* I even go into store and price check. If Amazon Beats their price I purchase it online. If I have to send a product back it is as simple as a few clicks and printing a label. I Love Amazon, there are also the added benefits of Amazon Music and Amazon Movies! What a deal. I would highly recommend purchasing a prime membership!

Amazon Users please beware from Amazon.com's alluring 2 day shipping membership program. First of all I had no idea that I'm getting into this membership due to no information was written in large only probably a dot where you click agree which I thought it was a part of a order processing and then when I did find out that they charged me 99$ for it. I called to get refund. They said they will not refund it. So be careful if you're going to order something and get into their trap of 99$ Membership. I didn't know that their offer of 2 day shipping will put me in memberships and will have to pay 99$ for one order. I'm done with Amazon. Will not use it ever again. A nice way to cheat customers and make money off of them.

I have been a Prime member twice now. The first year, I think back in 2013, I had the free trial for what felt like maybe 6 months. It was amazing. But at that time I was in high school, and could not afford it (no job). But now I have a full time job, and I'm a college student. I was running low on time to purchase my rental books for college and I was freaking out. So, in August 2016, I checked Amazon and they had them. They were even offering free two day shipping to students. But I was like, hey, if I'm gonna spend this much, might as well get Prime. So Prime is 50% off for students (YESSS). I had no problem returning my books at the end of the semester. I just put a prepaid label and sent those babies back.

Only one time did I ever have a problem with a delivery which never came. Wrote Amazon, they resent the item and told me if the original ever was delivered to keep it as well. The replacement came in 2 days. The original order came 4 weeks later and I wound up getting 2 for the price of one with no hassle at all.

I had to call Amazon again because I never got any response back when promised. So after several phone calls and nearly a month, I finally am able to log into my buyer account.

Amazon Prime makes ordering easy. Shipping is free and packing safe and secure. If there are issues with product, returns are easy. The only issue I have with Amazon is that if you are sent a defective or incorrect item, the return shipping is deducted from your refund. If item is defective or incorrect, it seems that seller should be responsible.

I was interested in buying one of these hot new Google WiFi systems, but they were sold out on the Google site. So I checked on Amazon, and they were available, but at a price far higher than the Google list price. Google was offering the 3-pack for $299, whereas it was priced on Amazon at something like $500. Is the price difference due to limited availability, or is Amazon attempting to make Google WiFi look much more expensive than it really is? Is Amazon pushing a similar wifi product of their own? The answer should become clearer once Google can fill its outstanding orders.

Amazon website is so easy to use and suggestions make it even more helpful. The product arrives before the estimated due date and always satisfaction guarantee. I have not had to return any items; all were true looks compared to pictures on the website. I always suggest Amazon to my friends when they are looking for products regardless of what it is.

I bought a watch through Amazon at Christmas, for $258.99. The watch was broken when it arrived, as it could not be set. Notified Amazon immediately, after several emails the seller agreed to authorize the return. I insured the watch and sent back at my expense. Two weeks and several emails later I received a refund less a 20% restocking fee, in the amount of $207.19 for a defective watch. That's a $50.00 charge. The seller knew that the watch was being returned because it was broken. I included that information in the return. He also assured me that I would not be charged a restocking fee since the item was broken.

I have had an account with Amazon.com since 2003. It was mostly used for sending gifts to friends in the USA and for buying Kindle books. I usually topped it up with the purchase of a gift card very 6 months ago. Amazon has now set up Amazon.com. au and over the last year made it all but impossible to purchase books through Amazon.com. The site would not even show the prices and automatically referred me to Amazon.com. au. Eventually I was forced to migrate the account. I had a balance in my Amazon.com account and that was the problem. I cannot use the balance to buy Kindle books. I cannot transfer the funds to my Australian Amazon account. I cannot use the funds to purchase a gift card for a friend in the USA. Amazon claims it is not possible to refund the balance to my registered credit card.

I bought several Kindle books, garbage bags, and ice packs on Amazon. Overall Amazon is my favorite site to shop at because paying only takes a few clicks. Also Amazon will probably have almost anything I'm looking for. The prices are usually fine. I do have a concern about the customer service. When I got a new phone the Kindle app wouldn't let me download some of my books because my license is over the limit. This is annoying and Amazon's self-service FAQ didn't answer my questions. I have to call them on the phone, and I'm nervous I won't be able to get through to someone who can help.

I made the dreadful mistake of ordering from Amazon.com a Christmas gift for a family member that was coming from out of town. I followed the standard procedure and I am a prime member. Until Dec. 23 I was told via tracking that my product would arrive by the 23rd. On the 23rd I checked tracking and was told my Christmas present would arrive on the 27th. When I called customer service they offered no help whatsoever. When I asked to speak to a manager, I was kindly left on the phone listening to elevator music for 45 minutes. That is their description of customer service.

They have good quality products, stand behind your purchases, if you don't like what you purchased, they take it back and issue credit right away. I bought many different items from them and have been very happy with their service and product, what I didn't like and sent back there was not a problem in getting my credit. Good company, know how to take care of their customers, so they get repeat sales.

I have used Amazon for the past 3 years for Christmas shopping and so on. For the most part, I get the package that I had ordered. However, every year, they are unprepared for the Shopping season. Amazon will advertise delivery times that they cannot produce for consumers. This is false advertising. I am a Prime Member and have enjoyed our family account, but please advertise correctly your delivery times.

I have been shopping with Amazon for a couple of years and up to now has been great. Recently I placed an order and the delivery was estimated for December 19th. So on the 21st when there was still no sign of it I logged into my account to track package. According to Amazon it had shipped on the 13th but since then there was no update. So I noted the tracking number they had to try and do a trace only to find out that the tracking # they had didn't even exist! So I followed the links to contact the seller but lo and behold you can't call them, only forward an email to them which I did.

Since this past summer I noticed Amazon now takes wayyyyy longer to ship things. We unfortunately didn't notice at the time and we signed up for Prime. This is a complete waste of money! There is no 2 day shipping because now it takes around 5-20 days to process the order and prepare for shipping. And when it does go out for shipping, twice now my arrival dates have been pushed back. On average now, my Amazon orders are taking around 2 weeks to a month! Amazon used to be an awesome, convenient, cheaper, but quality alternative than going to a store. Now, it is faster and easier to fight traffic and hunt for things because Amazon just SUCKS!

Order a laptop hard disk drive, which commonly have 2 speeds nowadays, 7200 and 5400 rpm. I ordered the faster speed, drive arrived and it was the slower speed. Any seller specializing in disk drives knows the difference, so I'm guessing this was an attempt to get rid of the cheaper drives and hope the buyers didn't know what they were buying. I requested a return and received a pdf 'label' with just their address to return to. Not a paid shipping label. So I contacted the seller to provide a paid shipping label as this was their mistake. They sent a first class USPS label with tracking. Packed up drive and returned.

I am a frequent purchaser of Amazon and have always had wonderful experiences. I am writing this review today because I am 100% unhappy and dissatisfied with the service starting beginning of November. My first complaint is about an order I placed that was supposed to be delivered on Nov. 7th 2016. I was unaware that a signature was required for said package and a delivery attempt was made, it was checked on my note that another attempt will be made. I contacted the seller to see when this might be since I am employed full time. I want to make sure someone is home. No response. I waited two weeks with no luck. I finally tracked my package to the United states postal office. I went up there to pick up my package and was notified it was sent back to the seller for not being claimed.

Amazon will not tell you where the item you are purchasing ships from. You have to contact the seller and wait for a response and hope they are telling the truth. Several times I have ordered an item and waited over one month, no joke. Once 6 weeks for a $5 item that I could have got at my local Walmart.

I've been an Amazon shopper for several years and a Prime member for some time, also. Every experience has been good. I love the fast shipment, easy returns the very few times that has been necessary. Amazon has a great selection of items and I love the reviews.

Ordered bed mid November. Should of received by 1/12/16. Amazon emailed saying delay. It will be 10th to 15th then emailed again saying 15th to 20th. My husband spoke to someone who said they were definitely coming in and not to worry we will get it before Christmas. Got a 2nd hand bed off eBay at an extra cost just in case it didn't turn up. Today 21/12/16 got an email saying they were cancelling our order as no more in stock. Very poor customer service. Don't practice what they preach. Any other supplier would be taken to task by amazon but they can do what they like. Would not buy straight from them again.

Purchasing through Amazon is a breeze! I can always find what I am looking for. The prices are comparable to everything around. Any issues with any order, Customer service is always on the ball. They will take care of things for you, they are always nothing but extremely nice and helpful.

I originally purchased this from Amazon on cyber Monday and never received item. They refunded my order without my consent. Purchased it again on Amazon the next day for a lot more money and I complained about it upon deaf ears. I just received half of the item and the top of it is gouged, also where is the rest of the unit? Needless to say I am very disappointed.

I will never shop with Amazon again. I've been using them for years and never had a problem until recently. I purchased an item from one of their marketplace sellers and I tried to cancel, but never received a response from the seller. Next thing I know, I get an email saying that my item has been shipped with a fake tracking number. I called Amazon to ask why I'm still receiving the order and they said the seller told them that the item already left their warehouse. So I asked for a refund which the seller approved but I would have to pay to ship it back, along with a 20% restocking fee.

My wife and I made a purchase for a gift for our son, just a phone case. We received a message saying item shipped. Then we get another message saying item cannot be completed as it's out of stock. We were given the choice of waiting for stock to replenish, or cancelling the order to try and get it elsewhere. We decided to wait but when we tried to click that option find that the order was cancelled already by the seller, Urbaninspirations. We tried to contact them and Amazon to say we wanted the order still but no response. Then while looking for the same item to re-buy, find the same company selling it but for triple the price!!!

Ordered three Christmas present for my three kids. Printed out the confirmation. Expecting new year’s eve. Money taken out of bank account. Checked this morning and the order was cancelled. Pricing error. Chatted and was told that there is nothing Amazon can do. They would give us a 5 credit. What an insult. In business for 41 years. False advertising, false pricing, corruption at its best. The might Amazon is not a deal. Support your local business. What do I tell my kids?

Hi I tried Amazon Prime, and they kept sending damage things. I showed them photos of the items. I told them I can't get to post office, so they sent someone, and picked them up, 2 times these WWE toys were damaged. They gave some Amazon credit and refused to do a third return. I never seen such incompetence in my life. They told me they do not guarantee items boxes mint. They also sent products in too small of a box, if it's damage why send it at all, and then shove it in that box? They send items that look open or are torn and ripped and smashed! Amazon is suppose to be the best but they do not train their warehouse workers. I had to end up keeping the replacements and they will not compensate me or further talk to me! It's sad that they keep doing this as if I'm lying. Here are the photos! Not normal shelf wear, my Prime was for a free month, then they had nerve to ask if I want to renew it. I said, "No why should I pay if you send items damaged!"

I had ordered the one plus 3 t 64 gb variant on 14 Dec order id ** also entering the contest for 100% cashback. After 3 days vendor canceled my order without my knowledge and now I have to wait for the refund to show in my account and also cannot take part in the contest I had entered. It is sad that Amazon service has gone down like this and the vendor is not answerable for such actions. Looks like either the vendor or Amazon cheated in this instance.

I signed up for Amazon prime month and a half ago. I was under the impression that I would be able to pay a monthly amount kind of like Netflix. That's not their problem now. I should have read before I authorize them to charge my card at the end of the free month but in the middle of that month I ended up losing my card and having to get a new one re-issued from the bank. This card had a different expiration date so they were unable to charge it and when I did it came back declined at the end of the free month.

Amazon use to have fantastic customer service. In the last few months, they have gone downhill rapidly. I have received the wrong item and they told me to pay to ship it back and they would replace it. I have had items IN STOCK take over a week to arrive when as a prime member it should be 2 days shipping and when I call customer service they don't care. They use to at least offer compensation or an extra month on your prime membership. From my experience over the last few months, I think I will be going elsewhere and I will keep my money instead of going prime.

Do not expect your holiday shipments on time. Amazon is providing FALSE INFORMATION on their website in numerous pages (including help section, and front main website page) regarding holiday shipping cutoff times. They are reporting Dec 16 for free shipping and Dec 19 for standard shipping as cutoff times to ENSURE delivery by December 24th. However this is FALSE!! You will select free shipping today, get an e-mail saying to expect delivery between 22nd and 28th which is their usual year round free shipping quota of 5-8 business days. Spent two hours on phone with 3 different supervisors who claim will absolutely 100% NOT ship until 22nd and will arrive 22nd - 28th and they all quoted the 28th. They INSIST that they are quote "not doing anything wrong and will not offer any assistance because the information they provided is correct".

I purchased a product thinking it was what I wanted. Order came in the next day free of charge with my prime account. Saw that the product was not what I had expected so I tried to return the product online as I've previously done in the past. I initiated the return via website and it said I could not return the product due to 3rd party seller through Amazon.

Awhile ago I loved Amazon and thought it was a good company but not anymore!! At the beginning of 2016 things went way down!! Lots of things that I bought or looked at had false advertisement, came late, were damaged, and or were completely different!! The service got bad too!! They got unprofessional and started lying!! If I got a damaged item I would get in touch with them right away and all they would say is sorry!! Same thing if I wanted to return an item because of false advertisement, deal with it!! I warned them a lot about me leaving but they didn't really care but if some did they wouldn't offer me something to make up for my bad experiences!! Amazon recently started doing price matching and said "we don't want other stores to sell things less than us" but if I did price matching they wouldn't lower the price!!

I'm a UPS Authorized Shipping Outlet. NOT a UPS Store!!! We are having two to three people a day coming in with their QR Codes wanting us to ship their Amazon packages for them. We CANNOT do this. I wish I could. It is a program that Amazon has set up with UPS and the UPS Stores. The closest UPS Store is 60 Miles away. I'm just having to tell them to have a nice 120 mile round trip drive!

I purchased a 50 ct. Lays Variety Pack thru Amazon Subscribe and Save. It arrived on Dec 10. The expiration date was Nov. 29. After contacting Amazon, I received the following message, "I'd like to let you know that Frito-Lay prints the expiration date in Month-Day (MM/DD) format with the product expiring in the current year. For example, a product received in April 2016 with an AUG08 expiration will expire on August 8, 2016. In this case, your product wasn't expired." Did someone change the calendar and put Nov. after Dec.? If they had said there was nothing they would do it would have been a bad thing. But, to deny there is a problem is another thing. It is bad business to dismiss a customer. Shame on you, Amazon!

I signed up for Prime in October. Was charged for the month in November. I got a notification in December (a week before a payment would even be due) saying something was wrong with my payment. This in and of itself is ridiculous. It's a debit card with more than enough funds to cover the transaction, but then it started getting even worse. I chatted with 3 customer service reps over 2 days, all of them giving me a different excuse as to why it wasn't working. The general consensus was that the issuing bank had declined the charge, so I contacted the card company, and they said a charge hadn't been made!

I sold on Amazon for 3 years and became aware of some fishy postal rip offs Amazon is guilty of. If you sell on Amazon and the customer changes their mind and wants to return an item if they say the reason is something wrong, not as described or defective, regardless if those are truthful reasons you as the seller must pay for the return shipping; you must pay the customers original shipping charge. We all know that is a nonrecoverable fee paid to the postal service; you can't get that back but Amazon makes you pay it back but that's not all Amazon suggest that you simply pay the full refund and let the customer keep the item.

I have been an Amazon customer since 2014 and I have had no problems with Amazon except the fact that they closed my account twice for the same reason! The first time they closed my account I was emailed and told that I was violating a part of the terms and conditions, I emailed them back and told them that there was some mistake and they reviewed my account and gave me back access but never told me why they closed it... wtf?

I've had numerous problems w/ Amazon the past few months, missing packages, undelivered items, but today topped it all. I signed up for Amazon Prime on Prime Day in July. Received an email on 7/12, with links indicating my benefits that I can still access today. I just realized I have a student prime membership for some reason. There are differences between the two memberships. I called Amazon, they won't do anything about it. The first customer service rep, Bobbi agreed with me. She tried to assist me, but it was the "Prime" rep that said "nothing we can do." I don't have a student account. I asked for a manager, he was very rude. Would hardly let me speak. They can't even correct their errors? That's alright. I can find the same items on different websites. The order number given was for two items. I ordered on July 12th, I don't know if that included the Prime Membership.

I have to give kudos to Amazon! I had an issue with my account so I contacted them live chat, got someone immediately, problem solved! I can't even start to say how appreciative I am when a company takes care of their customers!

Indescribable incompetence!!! I spent 40 minutes being transferred 4 times between Mexico and the US, just to finally have Javier hang up on me as I'm waiting for even more help. I have never experienced such indescribable ineptitude from Amazon, but maybe it’s because I’m dealing with Amazon.com.mx. I have an account with Amazon.com and I've ordered things before; always quite easily. But I moved to Mexico some time back. And in the last year or so, I made some orders from Amazon and shipped to friends who would be coming down for a visit. But this time, I tried ordering from Amazon.com to ship here. You're probably already aware that I was unable to do that because the items cannot be shipped to Mexico from Amazon.com.

Purchased a walker (rollator). A walker is suppose to help balance the person so they won't fall. Amazon's rollator "makes" you fall. When we asked for the postage return slip, the man at Amazon said just to discard it because the seller won't respond. A couple days later Amazon said to return the walker and we had to pay for the return postage for "their" defective merchandise. We already threw it away like Amazon said to do!

I purchased a new Kindle and paid extra for next day delivery and waited 4 days and still have not received it. Also ordered some boots that should have been delivered in 2 days. It is now the 4th day and have not received them yet. Amazon delivery is very poor!! Also a screen protector that I don't know when I will get.

Bought a Amazon fire stick that never worked right. Called them and they sent me a new HDM1 cord to fix the problem. It fixed nothing. Called back and they offered me $5.00 credit on buying a new one. Well that didn't set too good with me. After some time back and forth they came up to $10.00 credit. I just don't think this is right. Why should I have to pay anything for something that didn't work right from the beginning.

I LOVE Amazon, I have been shopping there for years and spent a ton of money along with numerous gifts received through them, but now they have started using their own delivery people and the experience has been less than pleasurable, more like a nightmare! First, the tracking is practically non-existent. Most of us like to know when exactly a package will arrive so we can be there to receive it, but with them (their own delivery) you may get it a day early without warning to find it dumped at your doorstep. Yes, early delivery is great but if you live in an apartment complex and have no idea there is a delivery, the package sits there for anyone to take. Even more frustrating when you take a day off from work to be home to receive it only to find it isn't really coming that day.

I ordered a product that came from Amazon.com in Phoenix/Tempe to be delivered in Phoenix, the same town and using Prime it told me that I would receive the product today. I decided to pay one day shipping and get it a day sooner. It quoted that I would receive the product yesterday at 8 pm. It did not arrive. I contacted chat at 12:00am and was told it would be prioritized and would be there today. It is 3:00 in the afternoon and when I checked on the package it quotes it could be as long as two more days from today. We are talking about a company that I could drive to and get it. They offered me an extra month of Prime service. Why does it take this long to deliver product from across town. Ridiculous and I buy a lot of items from Amazon. Almost 60 just this year.

I ordered a "genuine" Michael Kors handbag on 10/26/16 for $127.95. Upon receipt of the item, I realized it was not "genuine", just as I suspected it would not be. No biggie... I returned it and the process for very simple. After a few days of shipping, I received notification that my package had been received and my refund processed. I forgot to check my card... until yesterday. No refund! I contacted Amazon and the lady I spoke with said it was processed so she would have to escalate the call. She transferred me to another gentleman who said the refund was processed on November 3rd and he would e-mail me the details so I could contact my bank. Well, the only details included were my order details, which wasn't going to help me track the refund. I called my bank today and, just as I suspected, no refund.

So I order $177 worth of merchandise and Amazon puts a hold on my bank account for that amount. That's fair. Then Amazon sends an email stating items will be in 4 shipment... Ok. Then they start debiting my account for each shipment WITHOUT releasing the hold they first placed causing overdraft charges and then a decline through the bank. I get an email from Amazon saying, "Some item payments were decline, please update payment information on your account." I can see in my bank account the $177 hold and then individual charges causing bank account balance to go negative. So I update my Amazon banking information over to another of my bank accounts and the exact same thing... $177 hold. So now they have 2 holds totaling $354 PLUS each of the four shipment charges for a total of $531. Now they are sending me emails again saying my payment is declined when they have $531 of my money completely tied up.

Amazon seems to be becoming an increasingly unaccountable scam in certain respects. Purchased an item on Amazon Prime due to the advertised 2 day delivery - long story short it has now been over three weeks and the item was never even shipped, despite several assurances during this period that the matter had been resolved. Each time Amazon would come up with some excuse as to why the latest promised deadline was not able to be met, not to mention countless emails from representatives located God knows where promising the item would now be delivered and anxious to be rated for their customer service. No reply was forthcoming every time I pointed out that the item was still being advertised on Prime with a 2 day delivery, as it continues to be to this day.

I bought an item from Amazon and noticed two days later the product was marked down 80 dollars. I called Amazon and asked for a refund of the price difference. They said in order to get the amount at the lower price I would need to return the product for a refund and then reorder. Which seems like a bad policy. I returned the product as Amazon instructed and received an email from customer service which I had to call at least five time saying I would get a full refund, which I have still not been given. They gave a partial refund and said I would get the remainder 66 dollar on my checking account which still has not happened.

Enough with the games on shipping Amazon. Ever since they started the Prime shipping, if you don't sign up they make sure the free shipping option takes as long as possible. The package is literally a few hours away from me and they waited a whole week before preparing to ship it! Just because we didn't pay the $50 extra a year for Prime doesn't mean you have to poo on us because we didn't pay up.

I signed up for the $39 Professional category because I want to sell my handmade products. I was also willing to pay the $39 so that I could sell bundles of 3, including my daughter's CDs. First, many of the things they call handmade aren't. Second, it is impossible to find some of my listings. I cannot get the bundles listed and it is almost impossible to get any help. At one point, I was able to "chat" but the information was useless. I have spent many hours trying to get this all straightened out to no avail. So if you are thinking of selling on Amazon as a regular seller, be advised the $39 is a rip-off! There are many many things you won't be allowed to sell. CDs weren't on their restricted list but they won't let me sell my daughter, Lisa Lynne's, CDs.

Even though I've been a prime member and heavily relied on Amazon.com in the past, they have made a few HUGE moves on their part that are just unforgivable. First, my Kindle Fire HDX I had purchased wasn't up to par. The battery would last most about 4 hours even on standby, which was half the time it was supposed to be operating at, and it was still fairly new. The customer service representative I spoke to over the phone clearly stated they would send me a "brand new" replacement. In the following days I received an email of my item to be shipped. It was a description and link for a brand new kindle. Then the link was changed to a refurbished one. And this is where the issues arose.

I ordered a product that I was sending to a charity. Amazon said, "you can save $50 if you apply for our card," so I did. I received the Amazon Card in the mail, but never received the product. I called them, and after being transferred and put on hold 5 times, they had no recollection of my ordering the product. Finally they told me that I can't save $50 on a product that is a third party seller. So I got a credit card that I didn't want, and I had to reorder the product. Be careful, Amazon can pull your order out of the system without telling you.

I'd ordered 1 item, and received an email saying my card was declined. There was plenty of funds in it, so thought item was cancelled and re ordered. Same again card declined. Double checked the bank and problem wasn't there so once again I thought the order was cancelled. I then ordered time and everything was fit. Guess what 3 very heavy parcels arrived in my kitchen. I can move then due the my bad back. I asked to seller to print off a returns label as I don't have a printer and could he rearrange for a courier to come and lime the item. Simply refused. I'm now left with 2 sets of cutlery I don't want and £140 is pounds out of pocket. I'm absolutely disgusted.

Two orders placed with amazon! November 28 & 30, 2016! Check my credit card online. Call customer service and told them why there so many charges on my credit card? They say they was testing to make sure it goes thru! I told it went thru four times... lol and my items was not even shipped out. I told them to cancel all my orders. I want all my money back! I asked customer service when will I get all my money back? She say it depend on my bank. Still haven't rec'd my refund. Never shop at Amazon again! First time customer! 0 star!

I received a sleigh bed ordered on Amazon (seller Alpine Furniture, Inc.). It arrived severely damaged. The seller requires return shipping be paid by the customer. I filed a claim with Amazon, Told them I should not be responsible for the shipping charge to return damaged items. Was told by customer service that 1) They would pay for the shipping or 2) I would be refunded the purchase. I was told I would be contacted specifically by a supervisor I spoke with about this issue. He never contacted me. I called again asking for him, they told me they were not able to 'get through' to him. I was then told I would be contacted by another supervisor and again was not contacted. I am stuck with a $235 damaged bed that I cannot use.

I just ordered an item from Amazon.com (we have a prime account). I ordered through a 3rd party seller who required payment by Amazon gift card. It was a fraudulent seller/scam artist. He took our $450 and did not send the product. Amazon Fraud dept said we are on our own. They will not reimburse us. They said they have been investigating this man for awhile but they still allowed him to post via their site since then. We've been on the phone with customer service for 3 hours. They told us if we see his name again to write a bad review for him. Wow! Shocked by Amazon's policies regarding fraud. Sellers name was Daniel ** but sure he goes by millions of aliases. The product was a Mad Dogg exercise bike.

I know how to avoid accidentally using the "back" button & ending up with 2 purchases - I DID NOT DO THAT. When I saw the bank account double charge error (causing an overdraft!) the next morning I immediately emailed both the company that the computers came from & Amazon - No answer. I mean nothing! When they finally dropped off the 2 computers about 2 weeks late, I emailed both again. There was still no reply. I finally ended up sending back the extra computer. Though I paid $780 for each computer, the "seller" company only credited my account $700. We were outraged!

I am having a serious problem with Amazon. I was so happy to finally be selling with Amazon after selling with Ebay for years. I read the reviews some good some bad however I decided to sign up with Amazon even with the bad reviews, thinking ok this can't be as bad as it sounds. I was wrong. I finalized the account on 11/18/2016 with one of your representatives. While setting up the account she asked if I wanted to pay monthly or per item. I told her per item, she showed me how to set it up and I then told her that it stated that there was a fee. She assured me that there was not a fee. She put me on hold several times to make sure of this fee.

Having just written a scathing review of Overstock.com's horrendous treatment of me, I decided to go and check the two sites I praised in that review: Wayfair and Amazon. Well, I was happy to see Wayfair's very good rating, but shocked to see Amazon with only a two star rating! How can this be? So, I decided to give my own review of not just this one incident of an overdue return which they not only were willing to allow me to send back for a FULL REFUND, but they even sent me a return label so I won't have to pay for the postage WITHOUT ME EVEN ASKING. This, in opposition to my having to BEG Overstock just to allow me a refund with the postage on my tab!

Paid for a Prime membership and packages NEVER arrive within the 2 days promised... even within 3-4 days. Today they pretended that my "address does not exist" as the reason for non-delivery. You know... the address they've delivered to a million times before. I used to be such a fan of Amazon and now I just think they are crooks - Prime membership is worthless.

I tried to leave a review of Amazon's shipping performance - and while they will allow a review for their "merchants" they don't allow a review for their own performance! "Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines."

Ordered high value item on 11/23, paid for expedited shipping for item to arrive on Saturday 11/26. On Saturday 11/26 package passed FedEx's stated delivery window. Called FedEx to see what the issue was. FedEx rep - claimed package not received and to call Amazon as delivery might not take place by guaranteed Saturday delivery date if they did not deliver the package. Frontline Amazon Rep - said package was delivered to FedEx and should arrive by 8:00 pm, same as online system stated at the time (and still states). FedEx Rep - Claimed package was not received, or could have been delivered after the cutoff, said might be delivered Monday, Tuesday or Wednesday but wasn't sure and couldn't confirm. Frontline Amazon rep - confirmed FedEx was not going to deliver on-time, refunded me expedited shipping cost ($74).

I have been trying to get into contact with both Amazon and the vendor they have provided as to purchasing shoes. The shoes ran smaller/never worn as they did not fit. I have returned the shoes, paid shipping cost and have not received a notification from Amazon neither its vendor. The only email I receive from the vendor is - "We will return your money when you return the shoes." My UPS statement attached is showing the shoes delivered but no money back on my card. I will never order from Amazon again.

I ordered an Amazon Echo from Amazon. It was shipped and during this process Amazon lowered the pricing of item. I called and talked with customer service who informed me that Amazon will not price match themselves!?? I still have not received the item and they will not credit me the 40.00 difference in price. The only way I can get the current lower price is to return the item once received and reorder the same item. What kind of mixed up, crazy, lack of customer service is this? Not happy. Closing my account.

I have been a prime member for a long time. Several times now, items haven't arrived in the 2 days stated. At times I've chosen to pay for next day in order to ensure I get the item when I need it. Again today, I waited for an item to arrive by 8pm. AFTER 8pm I got a notification (not by text or email, but within Amazon when I went to track my order) saying they were sorry the item hasn't arrived and they have now tacked on another 4 days for arrival! The item is in a city no more than 2 hours away from me! I'm so disappointed. If I could pay a reduced cost for UPS or Fedex delivery I would.

Amazon is sending spam mails with fake campaigns!! I received a mail from Amazon about using Discover CC and earning payback points!! I used my cc and made purchase, but didn't get any cash back points!! I called up Amazon cust care to check, none of cust exec had any clue what is this promo and even claimed that these mails are not sent from Amazon!! I had to forward the mail to them!!

I ordered a monitor from Amazon. I am a Prime member and expected that it will be delivered in 2 days. The guaranteed delivery date was November 26, 2016. It is November 27, 2016 today and Amazon website says "shipping now" and "expected delivery November 26, 2016". The customer support did not have a clue. They have a book in front of them from which they give you answers you cannot argue with. I had 3 more similar issues with Prime this year.

So upon hearing about some good black Friday deals I decided to do some homework in purchasing some video games this year. I was able to save enough money. I was able to buy 4 for the price of 2. One of the games I purchased was through Amazon. I purchased it on Thursday waiting in line at black Friday shopping. I was promised a delivery date of Saturday with my prime account. I took the deal and turned the other cheek every time I saw this game in stores.

TWO ORDERS PLACED WITH AMAZON AND BOTH THEY CANCELED FOR NO REASON - NEVER BUY any item from this Seller eCaliber and amazon. COMPLETE FRUSTRATION. Orders placed 11/25. I ordered 2 laptops at different times from AMAZON. After one order placed, got an email saying that it is canceled. Placed another order never received any cancellation. When I look my amazon account, it says CANCELED.

Be aware every seller on Amazon, because dealing with crook buyers is not easy, they take advantage with A-Z claim department to help them stealing sellers on Amazon and get away with their money and the free stuff too, and the A-Z claim department is great in this, they will never care or even answer any seller, just they steal us with no regret, and they forget that we are the sellers who provide the merchandise to get the sales money. Having two very bad issues with a scammer buyer last August that she played all her games to steal the stuff and she succeed through A-Z claim department. Another issue with another buyer that she create false accusations to steal the stuff and get away and Amazon help her in this too.

I started selling games dvds on 19 Sept 2016. I had sold 3/4 dvds a weeks with high fees but I never got any complaint from customer. Nov 6 Amazon suddenly suspend my account without giving me any reason. I appeal on same day Nov 6 and I didn't get any response until Nov 20. In between I open about 9/10 cases they why Amazon is not responding me and please I request to close my account.

I placed an order on Amazon.com for Two boxes of Old & New Moscow Mule Mugs. Each box was supposed to have two cups for 19.99. When the order arrived I only got one box with 2 cups but the email from Amazon stated I got both and was charged for both. I called customer service. What a nightmare! I was told to order it again as they could not help me because it was a 3rd party and Amazon is just the middleman. I just wanted them to fix my order instead Amazon is refunding me 19.99. I also had a cup holder on back order that I asked them to cancel. Had I not noticed I would have been ripped off. Charged double for half the order!

I had ordered one product in Amazon and when the delivery people came to deliver they didn't give a call to me. Even they didn't send any message or mail confirmation about delivery. After week I had asked to them and they had confirmed that the order has delivered but after delivery I didn't get any confirmation message. First when I called they told that we will return the amount or we will give the product. But after one week they are telling that "we can't give anything to you and the product has delivered." As per the records they didn't give the product to the required customer. They had given to the person who is standing outside of my house without my confirmation. When I spoke with customer care they are not at all giving correct information. This is not a correct way to treat customers. Really it's waste website.

Your logistic team stinks. Every day from the 18th until now, my package is out for delivery, then a 'delay' occurs. This delay, according to logistics, is a driver thinking it is 'too late' to deliver my package. Every. Day. Through even a replacement order because they 'lost' the first delayed order. Delay on the 18th, 19th, 20th, 21st, and now 22nd. For 2 day shipping via Prime. THEN I get a rep who changes the delivery date to the 24th 'so you not have to worry about wondering when you will get your package'. This person must be high or something. So for a 2 day delivery that should have been here on the 18th, it has been 4 days past, and will be 6 days when I get my package. Why would I pay for prime when I get my packages slower than the no rush deliveries? If my package is not there tomorrow, you can bet your money that I will be contacting every supervisor I can to escalate this issue. I have a background it data mining. It isn't hard. At all.

I ordered 5 bottles of Dermaquest peptide from Amazon through a seller named Quinstra. I ordered Oct 27, On the 3 of Nov I signed for one box thinking the others might be backordered. Boy was I wrong. I never received them. I am out $548. I contacted Amazon 5 times and was denied coverage because I signed for the package. I appealed the claim and was denied everytime. The phone number on Quinstra's box they sent me is not a valid number. Also the email on the package is not a valid email. Amazon tried to contact Quinstra and they also could not do it. Yet Amazon refuses to refund my money. They said that I should have not signed for the one package if I ordered 5. I am done with Amazon. I have read other reviews about Quinstra and people not getting their orders. I asked Amazon if they could give me a way to contact Quinstra and they said no.

So I bought two items and waited for two days and nothing, then all of a sudden I receive an email from the vendor that oops we made a mistake; by now the other deal I was looking at was gone. So I spent 2 hours with their rep overseas (Cebu) I believe and boy was she rude. Even the supervisor was nasty; so when I asked for an answer from the USA this is what I got. Now I might be wrong but "Best regards, Lourdumary **" just doesn't sound right to me.

I was ripped off 435$ by these guys because they permitted a seller to sell their phone to me that was SECRETLY LOCKED (even though it stated it was UNlocked ). Long story short, after MONTHS of complaints to customer service about this nothing was ever resolved and they never gave me any of my money back at all. They basically don't care about enforcing people to not sell items with incorrectly listed/false information. They just say "there's nothing we can do" when you know that they CAN do something about it, they just don't want to. REALLY bad customer service reps in general.

Your service is too bad no one come to deliver my product and I will get msg from Amazon that is, "We could not deliver your order with Coolpad Mega 2.5D" (Royal@@ as customer was not available). We'll attempt again on next working day and I will be available from 10 am to yet the delivery boy not come and update status from his own place. Customer was not available. I have called him many time but he could not attending call yet. I will never and want to purchase anything from Amazon.

I have been an Amazon prime member since 2011 and I place frequent orders through Amazon.com. Lately, all of my orders have either arrived late or have defective in some way. I ordered a CD, as a gift for a friend. The CD arrived to her home with just the case (the CD was not in the case). The keyless entry lock, that I ordered, came without the keys in the box. I returned the lock but was retro charged twice for this item. Each time, I was told that I would be refunded for the retro charge but it didn't happen. I just cancelled my membership and returned an entire order that I just received from Amazon. Please, please do not waste your time with Amazon anymore. I am not sure what has happened to their service but it has diminished tremendously.

Very poor service. Charged my credit card for 2 items and I only ordered one. I am having to wait until the items arrive to return one of them before I receive my refund. And it wasn't my fault. I will never order from Amazon again!

Don't know what to say. Right from the beginning of the order looked for Amazon help in shipping this item in 3-4 days (I'm a prime member). I was on the phone for help and the rep asked me to place the order and he will help me later (this was on a weekend). After placing the order the rep couldn't make any change to the delivery schedule as the order was still in process.

I have Amazon Prime and I love it. Amazon Prime allows me access to a huge array of online music, movies, and last but not least I get to get free shipping on most of the products I order that more than pays for itself. I get to avoid the crowded stores and still get everything I need delivered to my door. Can't beat it!!! You need Amazon Prime in your life.

In the past 6 months I have placed a total of 4 orders with Amazon. Out of the 4 orders, I received a substitution on 3 of the orders. This last order was for a Specific Dell computer. I had to have that model because I needed to swap parts with another one. I received a "Similar" computer. For this reason, I limit my purchases from Amazon to only those things that I cannot find elsewhere, which is not very many.

I have never had a good experience ordering with Amazon, but I heard at one time they were a great company. I have time issues sometimes for orders I place, so working with companies that are reliable are important to me. They can make or break me at times. So my first experience at Amazon was when I placed several orders four weeks ahead of when I needed the items and some items were not as important to me as others. My experience amounted to several orders all having issues, either damaged, wrong items, missing pieces. Amazon did honor everything and did their best to make sure everything I ordered got replaced for the most part, but the hours and weeks it took to get this accomplished is something no business has time to do. Every time they place an order, that part of it was extremely upsetting and very frustrating.

On Sept 25, 2016 I was on facebook and saw a ring that I just HAD TO HAVE, so I then opened an account with AMAZON.COM. I then placed my order, paid for it with my debit card that I receive my paychecks on. In October I began to wonder where is my order? I then emailed STUFFNTHANGS who is the seller of the ring and AMAZON who is shipping my order, in regards to my purchase. Amazon informed me that my order would be shipped to me through the USPS, gave me my tracking number, my order number, all necessary info needed. Well as it turns out the tracking number was not good, it could not be located. That is what UPS told me when I called them. They then informed me that the tracking number was a postal tracking number not a UPS tracking number. So I proceeded to call the number I received from UPS for our local postal service...

I'll go ahead and copy and paste a previous post since it is my identical thoughts and I need to get going with my day after arguing with Amazon again, pointlessly. But I will add that they do not honor any credits. Their top customer service supervisors claim they are going to put on your account for your horrible inconvenient experience with them where they just flat out DO NOT deliver what they say they will do. I am a small retailer and have always wondered how long it would take before Amazon started to crack. In the beginning they were on point. You would think as they raked in millions from Prime members like me they could hold it together. Not the case.

I traded in some items with Amazon. Amazon wrote me on 11/7/2015 to say items were being returned because items were unauthorized copies. I called on 11/12/ 2015 to see when I would get items back. I was given all types of different stories. They could not provide me with a tracking number for the returned items. I checked UPS online and the items that I sent were showing never being received by Amazon. I called UPS several times and they told me items were in OHIO and that Amazon needed to call them to initiate a trace on items. He said if Amazon said they received them then that's all he had to go on. He said he could not do anything for me because he worked with Amazon because it was their label I used even though it was my items I sent. I called Amazon back and spoke to their Senior Member and she had not returned tracking number for me. She said I would just have to wait and see if I get the items back.

I have had some bad experiences with Amazon lately.

I have bought initially a stationary bike from Amazon which had bent right foot. Returned it after complaining then bought another expensive 575 dollar bike and it's giving me problems since the day it arrived and as a customer I should not have to go through this especially if I have bought this bike three weeks ago. Now I'm on the phone to speak to the manager and they keep hanging up on me. I don't know what to do.

I purchased a Drobo drive from Amazon.com on November 3. I received an online tracking Email from Amazon November 7, stating that the item has shipped and that should arrive November 9 before 8 PM. On November 9, I waited from 8 AM to 8 PM and nothing arrived, even though tracking was showing that the shipment is on time even past 8 PM that day. On November 9th I contacted Amazon by phone and a very pleasant, polite and apologetic Amazon staff told me that he has no access to the data where the package may be, but he thought that it should arrive before November 13th. He also took off the cost of shipping.

I opened some seller account on Amazon. After upload my card details, Amazon blocked all my accounts without any reason. I don't into to any my accounts. For now Amazon stolen via my card some payment fraud transaction in sum 500 UK pounds.

Amazon has changed their price on this item 3 times now. I wanted the 4.0 kit (the most current version). Amazon says Wisdom Panel wants to exclusively sell the 4.0 version and Amazon can only sell versions 3.0 and earlier ones. I paid $87.00 something. It was offered yesterday for $72.00 and today the price is $95.32. Considering Amazon isn't even selling the most current version (which by the way is $82 something), I can't believe they are allowed to sell a more current version for more. This is the order number: **. Delivered Oct 28, 2016. Mars Veterinary Wisdom Panel 3.0 Breed Identification DNA Test Kit. Sold by: Amazon.com LLC, $87.64. ORDER PLACED July 25, 2016. TOTAL $44.05. SHIP TO Larry **.

All around bad services. Amazon doesn't process their third party sellers enough, I have been scammed twice in less than two months trying to buy one book. They are scam artist just like the sellers they let on their website.

Recently I started a movie purchase. I never completed the checkout because the screen froze when I inquired about shipping costs. I never got the information on shipping and exited the screen. My thought was that I did not want to pay more for shipping than the movie. I never got a total and never saw what the shipping would have been. Later that day I got an email from Amazon alerting me to my purchase with no shipping charged. I remember thinking how weird that was because I did not complete the order. Never even received a confirmation page. I even discussed this with my roommate.

I have purchased a Redmi note 3 on 12th of September. Cost of rupees 11999, and have returned the product as I have received a damaged product but there is no response for the refund from almost 2 months, I have been calling Amazon numerous number of times, I have sent the Return authorization letter almost 5 times. First e-commerce company I have seen where there is no intimation to the customer nor any call backs from the seniors nor any initiative to the customer and the customer support is one of the worst service have been provided to me pathetic.

Amazon is unbelievable. I paid extra for fast delivery, was on the phone half of the day with the courier person who was always telling he will come at the delivery date. Then one hour after "guaranteed delivery time" he said he isn't coming and stopped answering the calls. Now the best! Same moment I am getting an SMS from amazon "that customer wasn't available for delivery"! And even better - same time we are getting another package delivered and receiving it from amazon. Customer service said they are sorry and won't to anything about that! Amazon India is a company where lies and fraud is a regular base! We have all On record. Every single call.

I am a Prime member since 2009. Over the past 18 months Amazon has reconfigured their online algorithms to deprive the customer of agency, autonomy, and recourse for returns/refund. Recently I failed to receive items ordered while receiving online texts confirming deliveries! Sellers blame Amazon's "policies" and restrictive oversight NOT shared outside Amazon. In other words, AMAZON fails their claims (especially Prime at $99/yr.), duplicitously and ingeniously points to the seller until and old fashioned he said she said hoping the buyer will forget and move on.

On Oct.31 2016 my daughter asked if she could use my Amazon.ca account to order her son some Christmas gifts as Amazon.ca closed her account accusing her of ordering items that she had never ordered. She had a prepaid Visa she was going to use on my account. The next day Nov. 1 2016 I get a email from Amazon.com saying that I owed them for a computer, and they had closed all my accounts until 353.00 dollars was paid to them. I contacted them to say I have never opened a Amazon.com account nor have I ever bought a computer. They keep emailing the same thing back to me with no explanation. I have been made to feel like a criminal. Amazon.ca are also demanding money from my daughter for items she has not ordered.

I love Amazon. They have the best stuff in the universe; Pokémon plush toys, math books, and anything from books to games. I also hate Amazon. It's corrupted state and overprice Pokémon plush toys, as well as the plaguing of issues allows whatever seller to raise their prices of the exact Pokémon to sixty to over millions of dollars for whatever reason. I've looked up a ton of these Pokémon plush toys and, my boy, they are overpriced (actually, the price of literally anything is proportional to the competition)! I've tried contacting Toys and Games Outlet (the seller) and they returned the scripted message, and told them to never buy anything from them again. I have actual photo evidence to support my problem. I will spread the word on every social media website and their website forums to let them never fall for their plush toys again. Also, any way to get my money back? Never again will I set foot at Amazon again.

I had ordered online from Amazon.In one Kundan NABL Certified 2gm 24 k (999.9) gold coin. After receiving the consignment from the courier when I opened the packet there was no gold coin inside. I am cheated!

Actually not a bargain, price is not good and no delivery and no contact. I called Customer Service for Amazon, which was in the Philippines and I normally ask for someone in the USA (cannot believe Amazon is shipping jobs out of the country). However I wanted a refund and did not want to put up with any further hassle. I was told that it would take two weeks for a refund - not good. If Amazon cannot provide tracking information I should receive immediate refund.

DON'T BOTHER TO WASTE YOUR MONEY AND TIME. DO NOT DO IT. Check different websites. AMAZON SUCKS. THEY ALLOW SCAMMER INTO THEIR SITE - NOT SAFE. The worst advertisement I have ever bought from. Wasted my whole day about to buy multiple items and right when I'm about to buy those items they disappear and tells me the buyer doesn't exist after I chat with customer service and they guarantee me it's not a scam and right when I'm about to pushes it disappears and I call and they say it was a scam. They wasted my whole day putting my hopes up to buy this damn patio furniture and right when I buy they change the price to all of them. The worst advertisement and the worst customer service. You can't understand them and they don't help. I have to explain my situation my problem 4 -5 times and still didn't get help. Senior supervisor was rude and unhelpful and told me "We can't help you."

I am a long time Amazon buyer with no problems until Oct. 3, 2016. Looked at Amazon for a camera and found the one I wanted. It showed a used option at half price, so I opened that page and decided to purchase it. I used the one click purchase and I received a message that our address was not recognized. After several tries with the same response I called the customer service number listed. The representative (with an accent, not unusual) explained that often sellers out of the states do not have access to all US addresses but when ordering the address will be found. I placed the order and received an email with the confirmation # and order details. The email will not copy, I do have a print of the receipt.

Tried to pay merchant through Amazon 3rd party transaction. Invoice in email with no method of making payment, no invoice shows on my prime, Amazon telephone help could not find transaction, then blocked further calls from me re my attempts to pay the merchant!!! This was a $4000 transaction. Unable to complete sale.

I am 53 years old, been around a little while. This is one of the worst experiences trying to buy a product in my life and the reason not to order online. Or at least for something not this important to my wife. When she learned she had breast cancer she wanted a bed for the living room so she could be around us while she was going through chemotherapy and treatments. We had an option to order a hospital bed through insurance but I declined suggesting a twin bed that we could move later into the spare room would be a better idea. To make a long story short the bed never came. I was lied to over and over. I made 10 phone calls and that is not an exaggeration. Lie after lie they told about where my bed was. In the end I got a refund via computer. And then told I have an option to reorder the bed for another bed. End of story 5 Weeks Later. The saddest customer service I have ever seen.

I purchased a Skagen watch via Amazon (supplied by NN Trading) in Feb 2016. Unfortunately in Sept 2016 the watch strap broke. Skagen advised me the watch was now obsolete with no spare or replacement parts available. However they did acknowledge the watch was within warranty and offered me a 30% discount on their list prices had I dealt directly with them. I advised both Amazon and NN trading of this and neither organization were prepared to reimburse me or replace the watch or offer an alternative. Amazon advised me to consult the Ombudsman which I did. The Ombudsman advised me that Amazon would not engage with them, consequently there was no point in Amazon advising me to contact the Ombudsman. All in all a very shabby experience with both Amazon and NN Trading.

I don't have my own Amazon prime account and after my experience I will promptly advertise it as a scam! I have ordered through my friends Amazon prime account on several occasions. Each time I paid for next day shipping and on each of my orders my package didn't show up until the week after (I order all my packages early in the week or on the weekend). Talk about false advertising? Not only do Amazon prime subscribers have to pay a premium to be able to access the prime "benefits" but then you have to pay another premium to get your package delivered on the next day and then have your package show up whenever Dynamex feels like delivering it. Anyways with that being said, I would advise anyone reading this review to stay waaaaay clear of Amazon prime. If you want to waste your money go buy a blind person a pair of reading glasses.

I have placed an order for a Canopy fish tank filter at Amazon.in on 3rd Sept. 2016. They have mentioned a auto fish feeder free with the item. Gift item was not there in the delivery. I followed/mailed them for return and they never picked up the item also. I have followed with their Customer Care toll-free number many times, and sent mail couple of times also. They never bothered to respond. Very sad part in this is, when we raise a complaint, they never provide a complaint number, and when we follow for the same problem subsequently, it seems they have not resisted the complaint itself. Very bitter experience. Please don't buy anything from AMAZON as they are ** cheaters.

I've ordered Black & Decker HD400IN 500-Watt 10mm Impact Drill machine from amazon.in and paid extra 80rs for guaranteed delivery. Order was placed on 25 October 2016 and it was about to reach on 27 Oct 2016. I called Amazon customer representative and they told they'll deliver it by 5pm on 25th Oct 2016. I did wait till 6 Pm in company as the delivery address was to my company address and they didn't deliver that day saying it as guaranteed delivery. As I was leaving to my hometown to Karnataka for Diwali vacation on 27th Oct 2016 I cancelled travelling because I had many household works with which I was to work with the drill machine as Amazon again promised me they'll deliver it on 28th Oct 2016. Yet Amazon didn't deliver the product on that day even after waiting in my office after hours.

On Saturday the 22nd of this month my computer was compromised by somebody that had remote access to my eBay, PayPal, and two of my Amazon accounts. As PayPal was stating it appeared they were logging in as me that night in a course of an hour trying to grab as many Sony digital gift cards as they could get in a short amount of time. I woke up in the middle of the night to make a purchase on Amazon and come to find out that there was a purchase made on an account that I created that same night. I went on my other Amazon account to check and the same thing. They grabbed three of them on that site which was placed on my debit card through my Amazon account through my bank. Red flags are going off as I'm panicking to place phone calls to get these matters under control.

The product may be fine, but Amazon's System has several operational 'flaws' which favor the Amazon Prime seller, as opposed to the other lesser-priced sellers. Firstly, when clicking on the 6 or so other sellers, there is no way to click on any of those actual products in order to evaluate them. The only option is to click on "Add to Cart". After clicking on "Add to Cart", and then going to your cart, you can see the item from the lower priced seller, but if you click on the item in order to check the details, Amazon's System takes you back to the Prime Item, not to the item actually in your cart. This is surely by design, and rigged to prevent the buyer from seeing and/or considering lower priced items. Very difficult to get around this design feature.

Ordered a Halloween costume for my son on Oct. 17th, for delivery on the 26th. Amazon updated me that the delivery had changed to the 28th as the costume had not arrived. Then I checked the App to see that there was an issue with the order and it would not arrive until Nov. 2nd, after Halloween and after his school functions. I called customer service to hopefully get another costume shipped in time for at least Halloween. After speaking for someone for 25 minutes and no resolution. The phone line went dead.

So a competitor contacted Amazon and said I was illegally selling their product. I have a patent on my product and sent Amazon several pages of documents proving I was the rightful owner of the product being sold. Refill cartridge blades we have private labeled from DORCO USA. I provided so many documents to Amazon. Then I did this 4 times and then the case was answered with the same email every time and said someone would call me, never received a call. They said, "Don't worry about this. We will handle this." I never got anything from Amazon but a deleted listing because of a fraudulent complaint. I asked for a copy of the complaint and documents supporting the complaint, they said it would need to come from seller performance directly and to email them. So I did this, again I received a standard email saying it's under review.

Ordered a Brother Toner product from Amazon Prime on Oct.7th; wasn't shipped until Oct 12th, plus time in transit! This was too late for our need; however, Amazon would not provide a postage return. I gave a negative feedback but my feedback was not accepted by Amazon! No foul language, just negative for taking so long to ship! Amazon: "Your Negative review could not be posted because Amazon Prime is the Seller!" "Your review could not be posted to the website on Amazon." Amazon.

l have purchased thousands of dollars of textbooks from Amazon for myself and my family over the years but my recent treatment by them has me very upset and I refuse to make another purchase. In July I ordered two textbooks which I returned for trade in in early Sept for much less than I originally paid for them and in the exact same condition that I purchased them. They returned them to me and said they were "unacceptable." Their claim was that the binding was broken on one, which it clearly was not and that the front cover was damaged on the other. The latter one did have the plastic film on the cover peeling up in the top right corner. I attempted to file a complaint with them.

I am a frugal shopper and quite frequently find good deals through AMAZON for almost everything. I highly recommend the online purchasing and I have also had great experiences with their customer service department. Online shopping can be challenging, but it's great to be able to trust a company like Amazon.

I regret to be writing this as this is not to appreciate the services that amazon provides in India. This lists of events that I have faced and how the Amazon team has harassed a loyal customer of theirs. I had placed an order exactly 9 days back from another account whose credentials are the follows: Email **. Phone number - **. Address - **. Pin - **. Order ID = **.

Ordered an item from a 3rd party seller. Received notice day of delivery that item was shipped by UPS but the tracking number was a China Post number. Delivery was to be 3 weeks later. After 3 weeks when item did not arrive tried to track package through both UPS and China Post. Post sites said number was invalid and there was no record or any shipment. Contacted seller and he/she refuses to respond plus now the seller has not items for sale on Amazon when 3 weeks ago they had hundreds. Obviously they have pulled out of Amazon and are not honoring the orders received. Amazon customer support says cannot help with 3rd party refunds. That seller has to make the refund. They said this even though I told them the seller is not acknowledging any correspondence from me. Amazon is becoming lax in protecting their customers from fraud. Just hope they are protecting their computer system better than protecting customers from seller fraud.

I have been a Prime member for more than 5 years. Amazon has gone DOWNHILL this past year. I will not waste another dime of my money with this unprofessional, unethical and downright rude company. Worst customer service and even worse supervisors. No point of being a Prime member anymore. This year has been horrible when it comes to deliveries. 2 day free shipping? Forget it! More like they will lose your items in transit, they will push delivery 4-5 days out and when you call to inquire, they are rude, condescending and impossible to deal with. Worst customer service ever. Supervisors don't know a CLUE of what they are doing, the customer service reps are like robots... They agree with everything you say but don't resolve anything. WORST!

The amazon product were all inferior product. They are not keep their promises and not ready to consumer satisfaction. The amazon PLAY A BIG GAME IN CONSUMER PART. ITS POLICY IS ARE TOO HARD TO CONSUMER??? Amazon return policy is too hard and amazon employee mr ** and **, your cc representative not provide enough guidance. They are given advice to go for legal remedies in this worst situation. The amazon have been cheating plan for consumer money. The amazon still not return my money nor not adjust my money for my next purchase from amazon product.

I am a seller on AMAZON and had my account hacked. As a result over 12k in products were shipped out to individuals without them paying for the product. I immediately notified customer service and requested that they stop shipments for the FBA orders. This was on September 1. They continued to ship these fraudulent orders for over 10 days until my inventory with them was depleted. I have opened up over 20 cases and 100's of phone calls to get some help with the issue... They even charged me for the fees for these orders even though I never received any of the funds for the sales. Every time you call or email you get the same response "we will get back to you..." Well it's been weeks and I am still out for the product shipped, the fees for the products sold and shipped even though I contacted them within 2 hours of the orders being placed.

If I want to return an item to Amazon I'm given 4 different speedway gas station "Locker" stations to return or have it picked up by UPS for $6.00... None of the 4 drops are within 20 miles of my home. 3 of which are in different counties in the state of Florida. What happened to "Returns are easy?"

I ordered 3 items from Amazon. It either take over a month to get your purchase as it comes from China. I place a return order. They said I would receive a return label when UPS picks up the order. Well there was only 2 labels. So I called them to ask them what happened. Of course I got a representative who doesn't speak English. He was from africa, all from out of state one from india.

Innocent and completely innocuous reviews are being refused by Amazon. What is that about? Even an edit about a happy ending was refused. What the hell is a review, if not an honest opinion about a product bought thru Amazon. Why won't they post them? Why even bother with a review if some dolt is going to refuse it.

When you get to the actual check out there is a shipping charge. When I call a customer service representative (CSR), it is always the same thing = "third party sellers are not covered under free shipping". THIS HAS HAPPENED TO ME THREE (3) TIMES OVER THE PAST 6-8 MONTHS. The last time I ordered, before I put the order in I call CSR to ask about how do I know if a seller is a third party seller. I selected only free shipping items. When I got to the checkout, there was a shipping charge. I called CSR, the best that they could do is to credit my account for $10.35 after the items are shipped.

Even though it took a lot if effort and not so nice exchanges, they did resolve the issue though the seller actually paid for postage, not Amazon, even though it was more of Amazons fault.

Computer crashed as I was looking to buy books, unbeknownst to me, the order went through. They said that they sent a confirmation of order. Did not find it anywhere in my computer. Returned the unordered books to third parties. Received refunds from three of the four parties. Now, fourth party in the States does not want to refund my money because it is more than 90 days which I doubt very much. So I am out of my hard-earned money $70.00. I have removed myself from the Amazon email list. I am disgusted with the whole thing. I am very disappointed that a firm in the States feels that they can take advantage of Canadian purchasers. And like many of the people who have been dealt badly by Amazon, I will only use companies who use PayPal. At least that is a secure venue.

I had a nice drone in my cart at $370.00, it was late, went to bed, got up in the a.m. to order. Long story short it had been moved from my cart to saved items and the price more than doubled. I call Amazon support and I get transferred around after being told that they will "take care of it". Then I get - "Sorry, we can't do anything, we don't price match." I don't consider it price matching if you're honoring a price that YOU HAD LISTED and all of the sudden more than doubled. I spoke to 4 different people and they are like robots. "I'm sorry, I can't help you". After thousands of dollars and hundreds of orders it's just horrible customer service.

With Amazon, very bad experience of online marketing. They (Amazon) are rude and make customers foolish (Murkh). They are fraud as my experience. I have order & paid money via Visa for Maxthon Lehenga and Choli combo offer but sent me Salwar Suit cloth that very very cheap price. I have paid for described products on Amazon rs. 919/- but they sent me the other product compare by price wise is this rs. 300/-. When I contact the customer care of Amazon they said that you return the product by your own expense and they refund the money but I did not believe because if they send wrong item and not accept their fault how I believe that they refund. Amazon does not share seller contact no. and address. But he tell this is seller fault not Amazon. I means Amazon only eat profit, customer go to hell. I wanted my right product that purchased by me. I purchased Lehenga and Choli they sent me cheap price Salwar suit.

Watch them. They sneak unwanted items into your cart at checkout. They keep sneaking Mp3 tracks to my order at the very bottom at checkout. I try and remove them but they keep coming back. Amazon is sick with the disease of greed.

saying that it was cancelled since it is only one per account. I agreed to that. I asked will I get the last one. Amazon said once it is dispatched I will get it for sure. I have the call records of all these as well.

I appreciate many aspects of Amazon. They changed my life, as a non-car owner. One year, I was pretty much snowed if for months, and without Amazon Prime, I would have been surviving entirely on Walgreens food and house products. Unfortunately, Amazon has become growth-oriented to a fault. And now, they are cutting costs by making it more difficult for customers to contact them through email. Their search functions are strategically limited to encourage new sellers onto the market, which drives down prices and quality. Also, they tinker with Internet search engines at large, so a lot of pertinent information becomes hidden due to their software people flooding the Internet world with competing searches that produce results favoring their business.

So over the course of several months I ordered 8 times from Amazon. It either take over a month to get your purchase as it comes from China or you never receive the product. Called over 15 times per item with either a representative who doesn't speak English or a rude person. It is ridiculous the customer service can't take care of the customer. I ordered a laptop charger and paid 18.89 for overnight shipping. I was informed that it will take two days to get as the fulfillment center closest to me does not have it (that fulfillment center is one 2 hours away). Then I looked at where it was shipped from and noticed it was coming from Arizona. To me this is totally unacceptable. I will never order from them again.

Amazon states that they will "protect" you from fraud and other problems right? Well, how many of you have bought a product, paid your hard earned money only to have it break 1 or 2 months after the warranty. Well that's just what happened. Bought a radio for over $100 with a 90 day guarantee. 5 months later it completely died. The seller, manufacturer and Amazon all said SOL. Now I realize that nothing lasts forever, but 2 months out of the guarantee! This happens all too often to so many people. Why would Amazon not take actions against these shysters that sell inferior products? Amazon said that they only "enforce" the seller's warranty (no matter how ridiculously bad it is). Please join me in condemning Amazon for being nothing but a middle man to make money from your pocket.

Amazon bungle. Just spoke with 3 CSRs at Amazon, 1st level 1 and a supervisor in the 1st phone call, then a 2nd confirmation call. Trying to fix a minor problem. Whereby an item was shipped that was missing an item that was clearly pictured on their website as being part of the whole package. Instead of sending out the part that was NOT included to fix the problem in a simple, quick, and efficient manner.. they told me I had to order an exact 2nd item and that they would pick up the 1st one tomorrow and that the 2nd order of the same item would be sent next day and the shipping charge would be waived.

This is regarding Order # **. This rating is basically not for product but for Amazon. This is my worst experience with Amazon. From here onward I will never, ever buy any product from Amazon. I ordered this product on 5th October and it was suppose to be delivered by 13th October. The item reached early to my city and it was "Out for delivery" on 11th October. I got the message that some Amazon agent is "Out for delivery." I tried calling him all the time but he didn't pick my call and at the end of the day he updated status that "Delivery failed since customer was not available."

I have the same problems with Amazon. They want a so-called "authorization fee" which means they charge twice or more than they say they would. They lie and say it will go back to my account but sometimes the money disappears into thin air. I don't have that problem with Etsy, eBay, or any other place I shop. So far I have ordered two sweaters. One got lost in the mail and thankfully the owner refunded but then another order was not what I ordered. I ordered something and it was something completely different. Then I ordered buttons for crafts. They were way small the picture which is false advertisement. I think false advertisement should be illegal. They photoshop the picture to where the buttons look bigger. When I confront them about charging my card twice the customer service gets condescending. It seems like they either don't want to their job or they know they are scamming and they don't care.

First they bill the product for wrong price compared to given on product page. The executive promises a refund. Next they refuse to refund. Pathetic Irresponsible AMAZON.

The customer service does not speak English and is rude and hang up on you. The vans now delivering orders throw them at your door, very few 2 day shipping anymore. 3rd party sellers get away with basically stealing from you. The 30-day return policy sucks. Amazon needs Paypal with its fabulous customer service and many merchants including high end are using them. Get over that you could not buy it besos and get with their program. No one trusts the vine reviews or discounted reviews anymore and people are moving back to eBay because of Paypal. Amazon has become a shell of what it once was and in many cases charges more than Zulilly, eBay, Walmart etc.

While some of the pricing is decent still on Amazon, and the free prime shipping is nice, their customer service has gone down the drain in a bad way. I have had horrid customer service experiences with both their online chat and over the phone customer service. It is like pulling teeth. They can't seem to understand the questions you ask, completely miss questions, and generally are a pain in the ass to deal with. The question I had? How do I tell, before I purchase an item, if it is returnable or not? It took me a actual HOUR to get them to actually answer this question for me, as they initially started with comments like "Cables are nonreturnable. But it depends on the cable." And "it says in the item description" followed by "there's no way to tell".

Bought a rebuilt Brake booster 2 weeks ago Sept 21. Returned it because damage was hidden under a plastic cap, Hidden damage I believe was done on purpose. Item had dent and rust was 50 percent rusted through the metal, it was sand blasted to remove it, but it was dangerous to use with deep rust pits and small dent. Contacted for refund. 2 weeks later no refund and nobody will contact me, previous owner of item had sanded item with something and it was horrible... Somebody in warehouse did NOT inspect item carefully before sending it to me, must have just peeked in box...

I ordered a mobile from Amazon & I was suppose to receive the said order on 10th Oct but to my surprise the packet could not be delivered because no one was available to receive the packet as per your message received in the evening on 10th Oct 2016. Whereas my family was available all day at my place & nobody visited. Also I didn't get any call from anybody to deliver the packet. After receiving the message I immediately called the customer care & lodged my complaint about the same & I was assured by the customer care executive that the packet shall be deliver on 13th Oct anyhow. But on 13th also the same thing happened. Nobody came to my place to deliver the packet & in the evening I again received the same message that no one was available to receive the packet. Whereas again all day my family was available at my place. Also I did not receive any call from anybody that my house is locked or no one is available.

I had purchased an item that was falsely advertised online. I notified Amazon about this issue and filed a claim, the company -- cannot find email from the company on how to return item -- looked for it but cannot locate it. In the end my husband and I had difficulty figuring out a way to return item at the time. Time passed and I had another issue with an Amazon item. So the problem I faced with the previous item came up again. And the third party company in the end refused to provide a refund given outside of time they would accept item. And Amazon stood by the side of the business despite the false advertising element and the difficulties faced with return. Never received email that they claim they sent.

I wanted to purchase a toaster oven and when I went to pay for it, they (at Amazon) increased the price. I contact them but they said they had the right to change their prices. It is not a lot of money, but I don't put up with dishonesty. This is a copy: Cuisinart TOB-200 Rotisserie Convection Toaster Oven, Stainless Steel by Cuisinart. Amazon : Was: $167.99 Price: $159.99 & FREE Shipping.

I ordered some books on Amazon. in and my order (no.**) was confirmed and I was informed vide their msg that the parcel would be delivered on 12th Oct.16. So on that day whole day I was at home expecting the parcel. To my shock while tracking I found that "delivery attempted and customer not available at the address" which was absolutely false and nobody came to deliver the parcel. Next day 13.10.16 I called your customer service and they informed apologizing that it will be delivered within 24 hours. After waiting 24 hours again I called up customer service who again apologized and again said they will take it up with the courier and see that it will be delivered within 24 hours.

I bought Philips trimmer QT4006/15 trimmer and iPhone charging cab from Amazon site. I have order the product on Oct. 2 and it should deliver product on 13 Oct. Still I didn't get product on 15 Oct. and I raised a complaint many time to customer care, but they were not responding resolve the issue. Very bad service from Amazon. If I buy from Flipkart or Snapdeal we will get products less than a week.

Very poor service from Amazon India. We ordered 2 products, the first one came faulty which we returned and still awaiting delivery. The second one delivery date was 14th Oct, from 11th Oct agents are calling me asking my address, but till now they haven't delivered the product. When we are trying to reach out to them Karthik and other 2 agents did not help. Spoke to leadership team members Hema and Ali. None of them were helpful. Till now we haven't received the products. Misbehavior by delivery boys and call agents Hema and Ali, the agent who came to pick up the return was not ready to provide the acknowledgement until we forced him to. Very poor service.

As of Aug 30 order #** was returned to Amazon for full credit back to my credit card Amazon owned or serviced by Synchrony bank, instead of crediting back $133.18 to my acct (which was accruing financing) credit was left sitting in a Amazon gift card. In the meantime I keep getting threatening emails stating that merchandise was never received and if I don't comply charge will be applied to my acct.

Ordered three things for my grand daughter on 10-8-16 - items still not shipped. When I called Amazon and spoke to a representative, she said, "Pending." That's it - no other information. Items - no shipped date. Suppose to get in 4 days according to order info - will be a miracle! Where is my stuff and why hasn't it been shipped?

I ordered Redmi Note 3 from Amazon on 3rd October. It should be delivered by 10th October, still I have not received my phone. Already I have done the payment. After calling 10 times yesterday, he picked up my call and make false promises. Later I called him he told me, "You can write or complain about me I am not worried of Amazon." Now the courier person is not picking up the phone. At the end of every day I am getting message we could not deliver order as customer is not available. I never received any call from courier person. This is very frustrating and annoying. I request everyone do not purchase anything from amazon. I am attaching receipt as a proof.

Charged Amazon Prime to an old defunct idle bank account; whereas such bank account does not exist in or on Amazon. Made 5 attempts to get through via telephone as it is required. They flat-out refuse to accept Relay Calls which is Federally Authorized by US Government! Violation of ADA, FTC, and FCC Laws; the local Law Enforcement Agency were notified and has all transcripts. Even the next day after the report was made... STILL REFUSED! Already knows Amazon cannot find or locate "such bank account" in their system, yet, they will not accept RELAY CALLS! I am DEAF!

Amazon went downhill a long time ago, starting with their "delivery innovations." I've had it up to here with the chaos they created for me. Amazon is also accepting outside vendors who sell JUNK!!! I will stick to shopping Walmart online which I have done for years & years without trouble. Amazon is not what it used to be.

Hi. From Akhay Amazon. "I understand that the courier didn't come to deliver the package but they updated as no one available to deliver the package." The message I have received from the Akhay. This is just for your information. No one called me and tried to reach me to my mobile number... This issue is going on since 4 days, 4 days back a guy came and went off back due to not carrying the swipe machine and he asked me to cancel the order TOLD VERY with ANGER, and 2 days back I have received the call for delivery from **. He met me and taken the order back due to not carrying the swipe machine, and promised me the order will be delivered tomorrow which I have not received.

I placed an above mentioned order on 2nd October, 2016. However, I haven’t received the item. My story starts here. The original delivery date was on 6th Oct. 2016, I contacted the delivery person with the phone no. I received, he said that the item will be delivered by the end of the day and I was waiting for the item the whole day and also later that night I received an notification in the app that attempt to delivery was failed. Immediately I contacted the customer support and reported it. The rep filed the complaint and assured that the item will be delivered by the end of 7th Oct.

I cannot believe for such a global company they can't figure a simple IT issue. Their team is so dumb that they can't figure out why the hell I can't log in. It has been 11 years since I first logged in. I called and called over the past few years their "IT" support, but every time someone from another side of this world answered the phone who did not even speak proper English and could not locate my account. I can't create a new account since I only have one email, it won't let me create one since it keeps saying my email had already existed, but it won't recognize my password since I forgot it and asks me for my zip code associated with the account 11 years ago!!!! How stupid is this website!!! That's why I recommend eBay to everyone.

AMAZON's new trick for generating revenue: When simply browsing items on phone and click for item details, Amazon automatically ships item and charges credit card. Unauthorized ordering by Amazon. Hassle to get refund. Charged me $30 for a box of cereal! INSANE. Will not order or browse grocery items on Amazon again. Will try Walmart.

I had ordered Smartphone from Amazon.in on 5th Oct with immediate delivery. I also did online payment of 21000/-. It suppose to be deliver by very next day or 2nd but what happen??? I did get my product rather I got msgs that "Your order could be delivery on 4th day due to customer unable." No one called me. I was waiting whole day. Later I spoke with Customer care almost 15 time they were manipulating to me. Please done order anything from Amazon. It's professional cheaters. Still worrying about my product.

This once great company has sold out to millions of Chinese counterfeits and scam 3rd party sellers. I've had to file complaints on over half of my purchases in the past 3 months. And if that isn't bad enough, Amazon's returns process takes weeks to over a month. They have become just as bad as eBay. It's getting to where no online company is free from the mass infiltration of scammers and fakes. And these companies, including Amazon, does nothing about it. I will be finding a new place to shop.

I have been shopping with Amazon since the last 2 years and I received worst ever experience during the sale from 1st Oct. to 5th Oct. The MRP of the product on the website was Rs 959, and after discount of approximately 60% the product cost was Rs 389. This was very reasonable discount and I went ahead with the purchase. After delivery, I was totally surprised that the MRP of the product was Rs 400 (manufacturer product label) and I had paid Rs 390 (COD, change of Rs 1 not returned). I have brought this up with customer care department over two days and they have not responded which really confirms the quality of service they provide during this season. Website screenshot also attached for everyone use.

On a very recent order I received a promotion of £4.75 at the "Estimate VAT..." stage. At the "Buy Now" stage, the promotion had been removed. This happens regularly. Trying to explain the situation to customer service was pointless... felt I knew more about their systems than she did. The situation wasn't helped by her impenetrable accent. A second agent managed to restore £3.97 of the promotion (the order had been split into 3 parts). There is something wrong with their computer system – and the lack of training of their reps!

I have purchased a Brown jacket from Amazon.in. I have chose a correct product which I wanted but Amazon messed it up. I got email confirmation as Black color product. Asked Amazon to please contact their seller as product color is different in email sent by them. Amazon customer care executive tried to fool me saying I ordered wrong product and they even kept me waiting for 30 min on chat after giving them all the details. They said she is talking to leadership team but gave me no solution.

Pre-ordered video game in June to be delivered on game release day 10/07. But on release day 10/07 Amazon sent email saying delivery would be 10/08. This is not the first time Amazon failed to deliver on release day. Once again they apologized and said it should not happen again. I informed Amazon that they also failed to deliver on the release day of a game I ordered a few months earlier. No one could tell me what made it late or that anything was done to prevent a re-occurrence. Also I did not get a response from Amazon on Twitter and I was left waiting in Amazon chat for 3 hours for a supervisor to respond.

Amazon processed a refund to a closed credit card. I no longer bank with the bank the card was issued from. I called the bank and was told the bank would send the money back to the vendor. I have contacted Amazon numerous times over the last couple of weeks. I can not make these people understand English. Closed bank account, no money back. The bank no longer has my information so how can they issue me a check for the refund. When you call the bank, they say the same thing. It is just a round and round place the blame on someone else. Beware of how you pay for your orders!!! You can do everything right, and still get the short end of the stick.

It is very frustrating to PAY for a service that you don't receive. It seems Amazon Prime is absolutely hit or miss on delivering in 2 days. At least half the time, possibly more, it is 4 days. If I call and complain, they offer to extend my membership another month, but they only let you complain about it once a month, or I would have a lifetime membership by now.

I ordered an earphone on 1st Oct with an additional 100 RS charge to get it on 3rd of Oct but still it's 5th Oct and I am not getting a single message or call from the Amazon courier services. Worst experience from Amazon till date. Very unhappy. Just not expected from Amazon. Disappointing. :(

I've had to fight with Amazon reps three months in a row now. I'm bed ridden most of my day, can only get up twice per day. I have a speech disability. My landlady's son and his friends steal my mail and packages, so I ORDERED Amazon to NOT SEND SHIPMENTS VIA USPS, this is a high crime area and can't be trusted with over $100 in merchandise. Amazon hires reps who can't speak English, I was choking due to my vocal cords being damaged, as they were forcing me to use a voice I don't have. I couldn't hear them speak. I've told them many times that I cannot get to my mailbox for packages because I'm bed ridden and I'm on hardship delivery status, and that they must never use postal service for my packages due to my packages being stolen, I've told them to group packages into one shipment, they couldn't even do THAT.

I have purchased numerous items in all categories. Amazon is where I always get the best price and service. I am a prime member and it is worth it to join. Amazon also stands behind your purchase and helps you with any issues. They are ready to assist with problems, they make recommendations according to your items purchased. They also contacted me about a safety problem with one item. Very easy, search for your product on Amazon. You receive several options to choose from. Both new and used. Find your price. Read reviews and make your purchase. I have had nothing but success making purchases on Amazon. It is easy to compare products and prices & very easy to buy with one click. And you do get cash back if you have an Amazon credit card. Very happy with this online store.

Found the Printer I wanted. Ordered it. Got it in 2 days. Free Shipping. Great Printer. No problems. No hassles. Just went online. Searched for what I wanted. Read the reviews. Ordered. I've been using Amazon for awhile now. Became a Prime member. Now I get free shipping and it usually comes within a few days. Amazon has lots of reviews, pro and con. There is also a detailed description of the item, including many pictures. So in one stop you find out what items are available, which is numerous. You have the opportunity to make an informed decision.

Keens sandals. Excellent quality and shipped fast. Saw what I wanted, and as a prime member, it was delivered 2 days later. Beautiful. This site is awesome. You can find almost anything here. Join, you won't be disappointed.

In stock. Low prices. Two-day free delivery. Product listings are precise and true to the description. It's always a pleasure to do business with Amazon. Reliable and honest.

If you belong to Amazon Prime for $80/year it is worth it. So many products under Prime and they come on time and in about two days. Best thing out there! Easy to order, easy to purchase and easy to find products. Order, pay & receive on time! You can even send as a gift with a note and send back a personalized return "thank you" card to the sender. Best online shopping experience, but must have Prime Membership. It costs a little more, but you don't have to wait. You can even return Prime products from your doorstep where UPS will pick it up to return it.

I purchased a gold & gem necklace. The seller told me AFTER I purchase it, that it may be broke before it arrived to my home. I never asked him, he just said it out of the blues. When the necklace arrived, it was broken. I wanted to send return it. Both the seller or AMAZON won't allow me to return the damaged necklace. I can't wear it b/c it would look silly wearing a broken necklace. I explained everything to AMAZON. Not only did they still choose to stand by the seller's side, they deleted my review that I gave the seller. I didn't give a negative review to be mean. I just wanted to stop this con from happening to other buyers. So, I paid for a necklace that the seller knew would be broken.

I purchase from them almost daily...house goods, shoes, health and beauty. Had to call them regarding a broken glass. They credited me more than the face value. Always easy. Take your time finding what you want... save it while you decide and make your choice when you are ready. I absolutely love Amazon. It helps me make decisions with the reviews, saves me money, & I don't have leave home!

Ease to navigate, tracking available. Great prices. Always resolved any issue quickly and efficiently. Great and wide selection. Many reviews. Helpful navigation, secured website. Fast shipment and always on time or even before promised ETA.

Products are often cheaper than or the same price on Amazon as they are at local retail locations. Returns are easy. One-click makes it easy to quickly order things. I really like the convenience of shopping on Amazon. I can get items I need without going to the store, which is great for items that would require going to a business with limited hours. I also like that I can create and share wish lists with other people.

I order many items from Amazon frequently and the one thing I will say is, whether my purchase is perfect or not satisfactory, Amazon is so customer supportive, responsive, and easy to work with, both the company and their website. No matter what my problem has been -- poor quality clothing, an item that arrived and just did not meet my expectations, free shipping with their Prime membership, looking up my account, whatever... -- they are quickly responsive and have always shown the "customer is always right and most important."

Numerous items, they have a great variety to choose from. They are always pleasant, and do everything they can to make me happy. Ordering is quite easy. They always deliver within the time they quote. Their customer service is the best of any site I have visited. I had a couple of returns, and they made it very easy. When there's was a problem with something they sent me labels and picked up the return shipping charges. When I ordered something incorrectly, they deducted the shipping charge from my credit. They work very hard to make the customer happy, and always ask how I would rate the overall experience. I would recommend them.

Kindle fire 7 HD. Always helpful from advice to apps etc. Super easy, love the 1 click option. I've been an Amazon member for quite a few years. I've never had a problem with the website, orders, downloads. I love the suggestions they give based on your viewing history.

Great Value... never had to return something, because it was broke, or didn't work. I've ordered a lot from Amazon... fast shipping, easy and safe to pay. If you can't find it on Amazon, then it doesn't exists!

Housewares & personal care products. Find product, check reviews on product, check other places for more reviews to make better conclusion. Tap in order, pay, done, receive confirmation. Find it more convenient to shop online. My experiences have all been positive. Researching the product and reviews helps with not getting derelict product.

TV show download purchase. Picked the episodes I wanted and was able to watch immediately. I would use Amazon again to buy TV shows and use it for many other types of products for purchase. Always trust Amazon!

Didn't arrive on time after paying for 2 day shipping ($11.68). All CS said was sorry and credited back on credit card. If I wanted it to come in 4 to 5 days I would've used Prime. Amazon won either way, but I didn't. I ordered by work, but I also have a Prime membership.

Their tablets are so cheap. If you wanna buy electronic get one at Amazon! It is good but everything else is awesome! Everything on Amazon is simple to use. Amazon is great. I like the site and I think they do great. Good customer service unlike most sites. Amazon have great security. They don't let some hackers steal your information. They do such a great job keeping your personal information with all these millions of people! Great job Amazon!

If my order went down in price within a certain time, they credit my account the difference and notify me. I love being able to pre-order DVDs. Never had a problem but they are always there if you have one. You get walked through everything step by step and always a chance to review to avoid mistakes or easy to fix mistakes if you make them after ordering. I find the site very secure and feel very safe ordering from here. I just wish our mail person was as efficient (they have problems delivering my stuff to the correct address, which is always clearly printed).