Amazon.com Reviews

Amazon Prime media content-movies and TV series: For the "watch while abroad" there's just not much, it barely adds anything, what's there is of marginal quality/interest - stuff you've never heard of. The one good series, how and why I bought it for $11 a month is "Sneaky Pete" an Amazon produced series, really good. Then, the second season comes along, finally, and we are not allowed to watch it due to "geographical restrictions." How come we could see the first season. I'm done! Over-priced and the oddball access while overseas (where I live) is just way too frustrating. And, at $11 a month way overpriced too. Adios Amazon.

I recently ordered two sets of items that were due to arrive separately. Despite receiving a shipment notification the next day, the first set never arrived of my order never arrived, whereas the second set did a few days later (but on their predicted delivery date - earlier in fact). I have been a Prime customer for years, since the program's inception really, but have recently begun experiencing failures with delivery, especially with this new system that Amazon uses of contracting out deliveries to unaffiliated subcontractors with who knows what type of screening. When I contacted Amazon about the missing portion of the order, I was told by the agent that he was in touch with the shipper directly and they had the package and would redeliver the following day. Two days later, still no package. I contacted Amazon again. And was told the very same thing again.

This past weekend I tried several times to make a purchase. However, every time I tried I was locked out of my account under the pretense of ‘protecting my information’. Now, I’m all for account security. But this is ridiculous. I can’t even make purchases because I’m apparently hacking my own account. Other websites have miraculously found ways to secure people’s accounts successfully without completely preventing them from shopping there. Yet you guys can’t seem to get it right.

I have only used Amazon a few times and the last two times I was completely disappointed. One of the products was completely the wrong size and the second were two dog beds that have completely come apart. Horrible products. I sent a picture and email with no response and also tried to rate the product and they would not post my rating because I mentioned that I reached out to Amazon with no response. The customer response I got was rude and completely unhelpful. I will not be ordering from them again.

It is amazing how often I use Amazon. The selections are very good, prices are fair and delivery is such a timely fashion. I will keep using Amazon as long as they keep up with their offers.

I had ordered this hutch (black server with medium cherry wood top and two door hutch) for my apt as extra space, it came in 3 large heavy boxes. Trying to put it together was a joke, nothing aligned up as the instructions said, it became ridiculous, the boxes it came in were almost destroyed during shipping, I managed to recover 1 of them, but need another one large enough to piece the items back in. Amazon will not return my money till it returns to them, in the meantime, UPS, FEDEX cannot pick up this material. I was on the phone all day trying to figure out how to get this returned, I cant return to work till this dang thing is out and gone! $400.00 for this piece of crap made by Home Styles Furniture.

I purchase MP3 song downloads through Amazon.com; I can only listen to the songs if I'm signed in to Amazon.com. I also recently was informed in writing - after my Amazon.com general account was reported by Amazon.com as internally hacked and I had to close 2 credit cards + spend 3 months disputing charges for non-delivered + diverted/stolen merchandise - that Amazon.com would delete the hundreds of dollars I've spent over the years on MP3 music I paid to purchase if I closed my internally compromised Amazon.com account. I was also informed in writing that the hundreds of dollars I'd paid to purchase MP3 music downloads would still be deleted if I opened a new and as of yet non-internally hacked Amazon.com account! Destroying my paid purchases was not a condition ever disclosed to me at any time over the years I made hundreds of MP3 song purchases through Amazon.com

I reported my Kindle device as lost and I was told that it would be deactivated and I could reactivate it if the device was located. Well, I found the device, and contacted Kindle support, but no one knew how to activate my device. One representative, even after I explained that the device was reported as lost and was therefore deactivated, asked me why my apps and books were deleted!! So he was not paying attention at all to what I was saying. I talked to a total of 3 different representatives, all from either India or the Philippines, none who know what they were doing when activating my device. One idiot even said, your WiFi is bad, when I could clearly see that it was connected just fine.

I received a package from Amazon and it did not have a sender. I called to find out where and who it came from and they could not help me. I was treated very badly on the phone. It is like if they are not making money they do not have time for you. I have noticed that before with Amazon. If you are spending money they are hopeful, if you have a question or want a refund you can forget it. They have no use for you. Very, very greedy company and I am afraid it is only going to get worse! So watch out. Forewarning to all you who think this company is good!

We have been double charged for from Amazon 2X in the past 3 days. How pathetic right? They double charged me for a shirt I ordered. Luckily, I caught them. Then, they turn around and do it again today with Starz subscription. And when you call them to fix it they are RUDE. I have NEVER in my life been so mistreated!! This company is going to go downhill real fast with nasty people like that working for it!! I am going to cancel our subscription to Amazon. eBay is looking a lot better to me than it used to. (Grass is always greener people)!!!

I ordered Prestige wet grinder 2 litres from Amazon in the month of January and the product was damaged as usual and placed a return request. Had to wait for 2 weeks to pick the damaged item, upon multiple times raised same request via customer care. A delivery guy came and picked the item and left. He said no receipt will be given as he's from Amazon and in his vehicle, he has quite some parcels to be delivered. From next day got calls from multiple delivery guys for pickup, but item was already returned. Very poor delivery and lethargic way Amazon responds. I'm afraid my amount will never be refunded and the trust with Amazon is lost now, it’s one of the tricks to loot money from customers.

This is the worst company ever. Rude reps. I paid for my item to come next day. Never got it to this day. Come to find out it was never sent out, the shipping company they use left my package at other apts and at my door when it states leave at office causing many of my packages to be stolen. 5 to be exact. They don’t care about the consumers at all. No more of my money.

I had issues with damaged products shipped to me from Amazon and returning them it took months to get my money and shipping charges back. After several issues I quit using Amazon for 2 years and actually was able to find all items I purchased during that time for the same or better price on other sites without the issues of damaged items. I recently the past 2 months have purchased items again from Amazon and again had the same issues. Items shipped in oversized boxes with absolutely no packing and items shipped damaged and after returning the items and no refund weeks later. I called Amazon and the first customer service agent hung up on me.

I ordered 6 packages of sound activated EL wire lighting on my Prime membership. ALL 6 are defective. The battery packs are missing springs to hold the batteries so they don't hit the connectors, a couple did not have ON switches, just a hole where they should be, and so on. Amazon Prime Quality Control is non-existent these days. I have issues with the quality of items, or defective items about 60% of the time.

I buy a lot of stuff from Amazon, really simple to use. Search what you want, add to cart and purchase. You can see what others review of the product is before making the decision on getting it. Only downside for me will be the shipping, certain stuff do have free shipping but if I want fast shipping, I find that paying for prime is a little too expensive and if free shipping is not an option the shipping cost is not worth buying it online anymore.

I bought this article for $5.98 and I was in the process of return it but Amazon wants me to pay $8.00 for shipping back to them. In that way they force me to keep it. This is a one way solution for customers. Be aware when you buy.

I received a book as a gift, which cost the purchaser $14.47. I already owned the book, so returned it expecting to pay for the return shipping. They deducted the return shipping and $7.28 to restock the book, so I got a refund of $2.96! What a rip off.

I report to you again, your couriers are grossly incompetent in customer satisfaction, and delivery. Yesterday, I was scheduled to receive a package at my home address. I've experienced 7-8 other instances where the Amazon Logistics courier marks a package as delivered, but doesn't actually do so. Using the feature that shows where the driver is I sat outside at 5:30pm. My item was marked as delivered as I sat outside of my unit still awaiting it. At 7:40pm, and several mosquito bites later, I contact customer service to inform you of the issue. A feedback form is supposedly submitted, notes made for logistics to investigate, and refunded (for the 7-8 time). At 11:09pm, an off duty officer informs me that there are multiple packages callously left in the public unsecured mailroom with mine being one of them. I retrieve it and I contact you again to inform.

Ordered Christmas present 12/18/17 delivery by 12/21/17 with Christmas note to be included in pkg. I spoke to 2 reps item being packaged for shipping 3rd person it takes 5-7 days to ship, advised my order says nothing like that, then he told me it wasn't in stock is why it's not shipped, when was I going to be notified? Put on hold comes back and tells me it's in packaging! Seriously? Which is it? The next day I got someone else.

I joined the Prime membership for fast shipping and "free two day shipping". Neither is true of this entity as I now can wait for two weeks take get my delivery. Added to their scam is that I live in Alaska and many of their items cannot be shipped to this state which of course can change when you get to the "checkout". The best of their scams is how one saves a product for later, all of a sudden it can change from free shipping to this item cannot be shipped to your location. It also appears that they can switch a product in and out of Prime, let's say I wanted a tow hitch. The one I need is not on Prime yet every other hitch is on Prime but does not fit my vehicle due to the fact they have a record of my vehicle in the "garage" portion on my account. I did write to the FTC but of course nothing was ever done about their scams.

For one, Prime promises 2-day shipping for free. This is cool except I'd say 30% of my orders do not arrive by the "guaranteed" date. "Guaranteed" is the language Amazon uses. After several of these late deliveries, Amazon offered me 12 months of Prime free. Great! NOPE!! 8 months later as my billing date approached I noticed it hadn't changed. I called and asked why and the customer service representative stated it was a mistake, and it should only have said 1 month. In my opinion that is their mistake, and they should honour what they originally stated. I've also noticed in general their customer service and on time delivery has been getting worse over time.

We received 2 Amazon Prime cards in the mail. Since we hadn't requested them, I called Amazon. I spent over 2 hours on the phone and the chat room. I was transferred to Chase who said that Amazon had to take care of the problem. Later, through the chat, I was told to call Chase again who in turn told me to talk to Amazon. Today, I called again and was transferred to a computer generated answering device. None of the options applied. I called back and was told that the only solution was to appeal the Prime charges when I get them. This is the first time I've had a serious problem with Amazon.

Delivery charges for Pitambari Gomutra Capsules are VERY HIGH. I don't understand why delivery charge is of Rs 50 on every bottle if someone purchase more bottles. I paid Rs 400 for delivery of 8 bottles, it should be around Rs 100-Rs 150. If I order 50 bottles do I have to pay Rs 2500 for delivery. This not good.

Be careful because Amazon uses the review a product feature to lure people in — they won’t always post bad reviews. That happened to me. And not only did they not post, when I called to ask why - no explanation was given or even an email response as promised. They outsource a lot! It’s frustrating! I did some math and based on what I spend in monthly fees and what I order on Amazon that I wouldn’t normally order, only because it’s easy, I am NOT getting a good deal being a Prime member. I feel like I’m being completely taken advantage of and man-handled by their customer service and policies. I canceled my subscription today! I’m never going back!

This is comments against Amazon, not the product. Amazon lost my product during delivery and issue me a refund as compensation. I was so angry at the time. Did not really think about it much. But then, what is Amazon actually compensating me for the product that I did not receive. How about my inconvenience, griefs, and lost of productivities. Is Amazon telling me that they are actually very gracious at me by issuing me a refund for the thing I did not receive. Hell no, I do not anticipation to pay for the things I do not receive. When you issue a refund for a merchandise that a customer did not receive without replacement, it is not a compensation. I called back later and asked them to send out a replacement for free as compensation, and they told me they cannot do it, it is against company policy. They will have to charge me for the replacement product, so my question is what are they compensating me exactly? NOTHING!

OK. Ordered 29/01/2018. Now 22/02/2018 and all I have to show for my order is STRESS and monetary costs for the BAD EXPERIENCE. I was a first time Amazon shopper thinking they were an honorable and reliable online store, how wrong I was! The goods were in stock and they took my money FAST! I thought the delivery charge was extremely high and the delivery time very slow but I waited! Meanwhile I received lots e-mail adds and fake promises that my order was on track, many fake e-mails saying my order would be delivered tomorrow, many tomorrows later and now far past the delivery-date I have NOT HAD ANY GOODS DELIVERED.

AMAZON STOLE MY MONEY! Please understand how desperate I am because Amazon keeps changing the story. On Friday 19 Amazon told me my order was delayed and I would receive it on Saturday. On Saturday the 20th Amazon told me they were issuing a refund. Offering no further explanation until I called them and then they decided to confess they had lost my package. On Sunday 21st I received an email saying my order had been dispatched. When I called Amazon they told me that email was a mistake and that my refund was going to be issued the following day. Meaning they hadn't done it on the 20th as they had previously told me. I was instructed to wait for 7 days to received my refund. On the 23rd I contacted Amazon and they confirmed my refund had actually been issued on the 20th. Meaning the information I received on the 21 was wrong, again.

Amazon has locked me out of their review process for apparently failing to meet their review guidelines. I have read their guidelines and do not think I have violated them in any way. True to their word they will not respond to any queries regarding the subject. If Amazon truly wanted honest, unpartial reviews why would they lock out a customer of over 10 years without at least citing the specific review? I have a fair idea of the review in question but can’t remark specifically should I be wrong. The suspected review was the only “1” rating I have submitted. The product doesn’t work and I submitted a picture showing the reason for the rating. Following this review I was notified of my not being able to submit any further reviews.

This is my first time ever using Amazon because everyone ranted and raved about them. Not very impressed with them, they said a package would come on Monday but now instead it’s maybe going to be Thursday because the package got sent to a completely different state. The customer service lady at Amazon said it was the USPS fault but the USPS said it was undeliverable because Amazon sent it the wrong address! First time ever using Amazon and last time ever.

I ordered a model of a B-52. It arrived with broken parts. I gave it one star, and this exact wordage; "Arrived with several parts broken. An engine pod, and a missile pod were broken off, and cannot be glued back in place. I have no intention of getting a replacement, since the packaging allows the cheap plastic parts to break easily. Too bad. It looks like a nice model." It was rejected due to the "cheap plastic parts" wording. No name calling. No vulgarity. Just an honest appraisal of the product. So don't be fooled by the "reviews" on Amazon. It appears they cannot be trusted to show defective products.

Amazon is great but they deal with the worst bank ever. I have had nothing but problems with Synchrony Bank from the day I took this card. They have gone without authorization into my credit report to see what I do with my other cards. I have 8 credit cards all with a zero balance except one and Synchrony Bank chose to lower my limit because they don’t like what I do with my other cards. What business is that of theirs? So by lowering my credit limit they have now given me a black mark on my credit. I spend a lot of money with Amazon but will consider taking my and my companies and recommend to my other associates to do the same if Amazon doesn’t get a different bank to deal with.

Amazon (without my knowledge or approval) charged my account $49.53 and I had to make multiple phone calls to get my money back. They say within 3-5 business days on one letter and 10 days on another (clearly they don’t know which end is up). How on earth does a company have the right to charge you for something you neither wanted, nor authorized?? This is fraud. Amazon is breaking the law and counting on people not paying attention to where their money is going. In other words Amazon makes money on people’s ignorance and by fraudulent methods. Seriously, when is enough going to be enough? When is Consumer Affairs actually going to do something to help us? Frankly, you don’t seem to care anymore than Amazon does. The fleecing of America. I still don’t have my money back you thieves!!!

Agarwal of Amazon.com, Leaders establish the vision for the future and set the strategy for getting there. You have none, You are pathetic and socially uneducated. How did you get job? It has been two week your delivery man ran away with my money, please cancel all my pending orders.There is lack of personal contact between the seller and the buyer. There is Fraud, and confronted with the problems of numerous correspondence It cannot meet the unexpected objections raised by customers. It cannot give personal advice and assurance that the goods sold by mail will satisfy the requirements of customers.

Received an email from Amazon concerning returned items. Yes I returned 9 order of 33 items ordered in 2017. The only reason I return the items was it was defective or was not what it was stated to do or perform as stated on the Amazon order website. Is this an "unusual number of your recent orders" that have been returned? Called Amazon customer service to speak to someone. They were confused as to the email. Ask to speak to someone else about this. Was placed on hold and no one came back to hear my complaint, which was what is an unusual number of your recent orders have been returned. Amazon change the way they credited returned orders in October 2017. This was not well receive by sellers. Could this be Amazon solution to show its sellers it's trying to intimidate customers to not return items by sending email like this? As the email from Amazon stated, I contacted via email and by phone.

They automatically debited my cc for the next year, adding 9.1% tax on to the $99. I never got any warning it (Prime) was expiring. Just shocked to see there is no way to stop this. They have your CC number and just feel free to automatically charge for another whole year. Not sure if I will cancel it or not. I may not get my money back from them.

Amazon Prime membership is not worth it. Order # **. Submitted order Nostalgic Warehouse Meadows Plate with Keyhole Privacy Meadows Door Knobs in Timeless Bronze. I have submitted the order 3 times now. The first 2 times I was sent the 4 door locks all in different colors. The item is shipped and fulfilled by Amazon. NOT sure how they sent me 4 different colors on 2 different orders. They are careless and have wasted my time. I am in the middle of a home renovation and cannot finish because of Amazon’s error. Must have the installer come back. Horrible experience and HORRIBLE customer service. Not sure what part of the world I am calling. No managers available.

Since Q4 '17 I have been experiencing ongoing issues with prime shipments being late. This week I received a notice that my shipment was lost or damaged. Support offered to send me another shipment at no additional cost to me. Not Free, just promised to send me what I purchased that should had been there 2 days prior. Previous complaints regarding late orders resulted in an offer of an extra month of prime - Big Deal if you can't rely on it! I make decisions to buy using my Prime based on it getting to me quicker than I can run to the store.

Started the free 30 day Prime to see how it would be, with full intentions of continuing if all went well and was worth the $100 a year. I made and paid for an order that said in stock with free 2 day Prime shipping. I checked status the next day and it said I would receive my order in 5 to 6 days. I emailed in and explained what happened, they wrote back that they would put it on next day delivery at no charge.

Amazon used to be my go-to site for a lot of products. Quick shipping, excellent prices and they stood behind any issues with the product. However my last 2 orders have been very poor to the point of unacceptable. Here is my issue - I just received a replacement electronic part where the package (and contents) was damaged in shipping. I am having to pay postage to return the item. A little over a week ago I placed an order and one item was wrong (my mistake and I am honest about that). Amazon forced me to pay over $8 to ship back a 2 ounce strip of computer memory. I had no option to pay postage out of my pocket. This is the level of service us Prime members receive??? Amazon is making eBay look better and better, and that is saying a lot.

They do not allow us to contact them except when our issue falls into their specified category. I am trying to use my rewards toward an order I will place. Alternatively, I want to cancel my account with them, cancel Prime and cancel my credit card and I want to tell them this. I know I can cancel the credit card separately so don't tell me that.

During checkout on Amazon a screen came up asking if I would like to receive free 2-day shipping—when I clicked the link for more information, I was enrolled in Prime and charged $109 without being told what the cost was. There was no confirmation or way to back out of the transaction. I had to call Amazon customer support to get it cancelled (there was no easy link like starting it), and although the charge was immediate, I was told the refund would take 3-5 business days. The Consumer Protection Act requires business to disclose all fees before for goods and services before charging them.

Like many others, I have had years of good experience with Amazon but that has all been negated by my present situation. I purchased a computer in the week between Christmas and New Years. I received my delivery on Jan 9th. Problem was that it was not the computer I ordered. It was same make but with inferior processor and half the memory. I contacted Amazon immediately and then authorized a return. Their mis-shipped item was back at UPS less than 3 hours after delivery. UPS verified receipt by Amazon. A message was posted to my account that a full refund had been granted. Problem arose when nothing had been credited to my account by the 26th of January. I contacted Amazon and was told that a "glitch” had happened and that credit would be forthcoming.

I hope you can help me with this problem. My complaint is against Amazon. I’m a weekly state pensioner and don’t have the resources to fight them. I wish to make a complaint at the very harsh treatment meted out to me by Amazon’s Seller Performance Team. I have been advised to contact Amazon UK as that is the site the title The Long Winding Road of Injustice is for sale. They have stated that they don’t have a record of my account. That is not true because they do have a record and it’s on the Amazon UK book site. Details of sale states (one copy left, more to come) there are no copies printed. So I’m wondering where those copies are coming from? I have found it very frustrating in my dealings with the Seller Team. They just don’t make any sense. I hope I don’t have to deal with them again.

I had had the worst experience with the cheap come on you won 1000 bucks experience. First if you don't buy something then you get bombarded with stupid quotes and in the end you never get the 1k gift card. I will never use them again and I will knock them at every turn. Poor customer relations. Don't screw with the people who support and buy from you.

I have been a loyal customer for many years with Amazon Prime. In the past, Amazon was top notch in their delivery/customer service. Nowadays, delivery is "When you get it, you get it" not the 2 day turn around as promised like we pay for. To make up for such a lack in quality service, I am constantly offered an EXTRA month of free Prime membership. The same not so top notch (not) service that has led me to write this review.

I've had many good experiences with Amazon, but recently their customer service has been my nightmare. It started with a return of a $400 speaker that was not compatible with my TV. I understand if they want to deduct the shipping cost or restocking fee, but they just said they didn't receive anything and just denied the delivery (even though the UPS tracking is there).

I like Amazon and have never had a problem with deliveries or returns. My only concern is I think products that are being delivered from overseas should state that up front and not when you click the order button. At that point you're not able to cancel it and that is when you find out it's going to take over a month for a delivery. I think all products should be within the US or once again possibly in bold letters state it's being shipped from outside the US.

I have written Amazon about this problem many times. Leaving packages at the front door in an apartment complex. Once again, for the last time, I ordered from Amazon. A rather inexpensive item. On the delivery details it says, 'handed to a resident', well, this is obviously BS. I happened to be home on time, outside my apt. when the delivery guy showed up with an order from Amazon, he left it by my door and I stopped him and mentioned the fact that I have an easily seen sign on my front door asking anyone delivering a package to take it to the Apartment Office, his reply was Amazon instructs them to leave it at the front door not to take it to an office or anywhere else. So, I have not package, I wrote them and told them to return the $$$ to my account and I would not shop for an item that has to be delivered again. I'm done with that.

Ordered a DVD. Signed up for Amazon Prime to receive free 2 day shipping. I selected the $99 a year plan. Free shipping was applied to the order. The problem occurred MOMENTS later when I checked my credit card. I was charged 105.56, NOT $99. Called Customer Service (then later chatted with customer service). They both told me the exact same thing - word for word. All they could do was "escalate" my concern to a higher dept to possibly avoid "this kind of problem in the future." Unfortunately, that didn't help me.

I find it bad business practice to show such a lack of respect and discord to hard working people that used your service EBT prime discount for 10.99 a month and then slap them in the face by giving people that are already collect the hard working taxpayers dollars for food stamps, housing and so on a discounted prime membership of 5.99. I cancelled my membership and anything to do with Amazon or anyone they do business with. This is the same as discrimination.

I purchased an iPhone from them and a Kenwood car stereo. Within one year they both died out on me. I contacted customer service and they seem to want to help and located both items as having being purchased by me. But I never heard from them again and I gave up after forwarding several email messages to them.

Amazon is a slippery company, always bending the rules to their advantage. I've been getting charged on my credit card for a few months now for Amazon Prime - NEVER ORDERED IT. I've attempted to get this taken off, only to find Long Hold Times, Attendants that can't or won't help. Finally today, I got them to agree to STOP Billing me, but they will not reverse the prior charges. Yes, I have purchased from Amazon, but Never signed up for Prime.

Ordered a mobile and waited for 13 days. Talked to around 10-15 customer care reps in 7 days. Got all the false promises about this delivery and on the final day I have been told that the product can't be delivered and cannot be replaced. Pathetic service from Amazon.

I am really disappointed for one of my refund, I am waiting for the refund since 5 days. It was about to be credit it gift card within 24 hour. I am waiting since 5 days. It was expected on 5th February but Today is 10th Feb. It is showing as processing but it is not completed yet. The refund of return postage is completed but refund of order is not going to complete. I complained about it to several of AMAZON CSR everyone use to make me false promise or waste my hours on chat and don't do anything. Just keep the follow up and they don't try to do anything. I had conversation with Jaswinder and Vikas **. Both are keeping follow up but no one is seem interested in helping me. I request you to please credit the £108.48 into my gift card. I can not wait more I already wasted a lot of time on chat. I am really disappointed for the service I am getting from the Amazon. Waiting for your positive response. Thanks.

I ordered this book (“Sleep” by Nino Ricci) on the 5th and paid extra to have it EXPEDITED and I still haven’t received the book. I’ve been a Prime member for many years and as the book wasn’t on Prime I had it expedited where I thought I’ll receive it within 2-3 business days but when I called Amazon customer service (agent name Dri) she blamed it on the seller and I wanted to cancel it since she told me that it’s arriving only on the 14th Wednesday and she did not want to help me. Instead she says she need to contact the seller and the seller will email me within two business days which is Tuesday the 13th.

I have been a long time Prime customer with Amazon and completely happy with the service until they started using people who obviously don't know what they are doing to deliver my packages. It is not beyond them to lie as well on the tracking information. I have all my packages delivered to my place of business. We have two buildings here and they obviously don't know what a Receiving Department or a Receptionist desk is. My boxes have been left indiscriminately around the building. Today three packages for my co-workers were left behind one building that is unused and unmarked, but only 50 feet from my Receiving Department. Trying to contact Amazon about this is just about impossible. The upper management needs to hear from us I believe.

I am not sure what happened. I was a very happy Amazon Prime member for YEARS. However, things started going downhill in the last 1-2 years and in the last 6 months I have been EXTREMELY disappointed on many levels. I have had two gifts sent to two different people for sad events (loss of pet, other with personal illness), and each item was lost. When reported, the only thing offered to me was to send out another item, nothing else at all, even when I said that was wrong.

Frustration is the reason for the review. I will have to stop using Amazon as they've changed their Customer Service policies considerably over the last year or so. My most recent incident was involving a 200.00 order where a 10.99 item was not shipped in the box. I'm told repeatedly to wait 3 days as is their "investigation policy." I'm also told it's listed as delivered, I have to understand Amazon's point of view, etc. I've had totally incorrect items sent and was told they would not have them picked up, etc. When there is a problem, which does happen quite a lot I'm constantly put off as if I am just to forget about the problem. Amazon refuses to fix their own errors. There are a lot of different examples I can list, too many, I just have to stop being an idiot and stop shopping with them.

First of all, I had the WORST experience from AMAZON. I don't really know how to rate the item as I have never received the full order. First of all, I purchased one of each for my customer. (Yes, I re-sell.) Anyway my package was delivered in two different packages. Both had the same tracking status until the delivery date. Both shows as delivered however I only received the package containing one item. I am missing the package which contains the other 3. I called them 1/22 (which they claim I never did.) I chatted in 1/23 and they told me the driver scanned it wrong and I should receive it by the end of the day of 1/24. I contacted them again 1/24 and they told me to wait 72 hrs. My customer was becoming irritated so I followed up with them again during the 25th. They then told me something else. So I let them be to do their "investigation". I followed up again during the 30th and they told me to wait for another 48 hours.

I have security cameras, and motion sensors installed at my residence, so when someone approaches my residence I can see them before they reach my door, over the past few years I have had issues with Amazon stating that they made a delivery attempt to my residence which in fact they have not. The most recent episode began 2/5/2018, I received a text alert stating that there were some issues and my package will be delivered 2/8/2018. Which is completely unacceptable as I paid for same day delivery. So I immediately contact customer service, as I am connecting with a service rep, I receive another text notification that a delivery attempt was made, which is false. No attempt was made. I double checked the video to make sure, nothing. So I mention this to the rep, the rep then apologizes as he confirms no delivery attempt was made, the carrier is not in service at this time.

I have an Amazon Business Account at a Business Address. However Logistics continue to deliver packages after business hours. No matter what I do. Currently I have a package that I still have not receive since last Thu 2/1/18. I have spoken to several Amazon CS and Logistics Manager. Nothing seem to get my package delivered. Unable to find any Amazon contact numbers to escalate.

I signed up for the trial of Amazon Prime not long ago, and so far it's been a decent experience; and I plan on subscribing towards it for the year. But my issue is with Amazon Smile. I know for over the past several months President Trump has issued Tweets complaining about Amazon for not paying enough in taxes. Initially I had taken their side because I thought he was full of it; but now I'm not so sure. I get the feeling this charity site called "Smile" was based on deception to get some tax breaks. I purposely bought some items on Amazon Smile, which may have been a few dollars more than retail stores, just so a portion of my payments would go to my selected charity. And I only found out AFTERWARDS that none of the items were eligible. It seems like an absolute farce. I contacted someone, who sent me a search list of "Amazon Smile eligible" items, and only 42 items showed up. Are you kidding? That's it? That really is pathetic.

So, my Kindle Voyager died that I purchased in Feb. 2015. I jump on chat, they take me through the paces, and decide it can't be fixed. What do you mean it can't be fixed? It's just a dead battery. Oh, we can't fix hardware problems. Okay, well, I'm not paying $199 retail for a brand new one, so, what can you do? Answer: $20 off a new one. NOPE! I call, speak with a guy named Arthur. I explain everything, and he says not to worry; which immediately made me suspicious. I tell him I need to purchase it on a payment plan after he tells me he's selling me the new device for $100. He says he'll give me $40 credit to be used as the first payment, and put $59.99 in my account to be used to make subsequent payments.

Most of the items I have ordered from Amazon have been fine and have arrived on time, however the last purchase I made was downright robbery and I don't understand how a company can get away with this. I ordered four placemats which were supposed to be oil and stain resistant and what I got was four pieces of cheap, flimsy vinyl. I realize that much of this stuff comes from China which explains why it's cheap crap, but Amazon should protect its customers better than they do. In addition to that I wrote a review and Amazon refuses to publish it. It was an honest review with a picture showing exactly what this garbage looks like. So not only does Amazon allow their customers to get ripped off but they also won't allow their customers to see the honest truth.

I used Amazon mobile almost exclusively, and not the Prime membership banner. While trying to check out and it immediately charged me the yearly $106 fee. I tried to cancel the whole thing, but had already been charged, so contacted customer service. They said they'd refund me for it and it would take 3-5 days... I check again today and the posted refund is only for the $14 monthly fee, not the full $106. I contacted customer service again, and they were evasive and unhelpful and would say plainly if I was getting my money back, only the $14 for the monthly fee. I'm going to my bank today to have it corrected since they can't seem to be bothered.

If you don't have Prime with Amazon there is no point of buying anything off their site! I was practically forced to keep spending to get a decent shipping price! I rather shop with eBay. At least prices and shipping are upfront. Amazon has became greedy!

I signed up for an Amazon seller account and paid my $40 fee in order to sell. I spent all day listing items in. Within a week I had sold two items. Out of nowhere they are telling me that I have listed counterfeit items and suspended my seller privileges. The items were tampons, razors and cleaning spray. I let them know that they were not counterfeit. They asked me for receipt information from my supplier which I told him I did not have any. They refused to reinstate my account even though I have told them that I no longer want to sell those items and I even found some receipts.

I received a brand new credit card yesterday! Then l went online to Amazon and ordered four products and for some reason my balance on my credit card has a zero balance! I have called Amazon and emailed them several times today and my credit card is still at a zero balance! It so happens that Amazon duplicated and quadrupled some of my orders which wiped out my account! I informed them in my last email that they have one month to get this right or l am going to report them to both the Better Business Bureaus! The one online and the one in Washington state where this shoddy company is located! Do not do business with this company- PERIOD!!

So I really didn't want to leave Amazon a bad review because for the most part they typically were efficient and professional, but my most recent experience has literally drove me insane. I ordered with their same day shipping method which is what enticed me to order in the first place. It was attempted to be delivered at 6:30 and they said they couldn't deliver because they couldn’t get through my gate code to my apartment. Fair enough, so I called them about 20 minutes after and tried getting the package redelivered, the guy on the phone said they would come back out that same night. Which was on Monday. Long story short I call again. The woman now says it won't be coming that night apologizes saying the guy shouldn't have said that, etc. Says it will come the next day Tuesday the 30th. I'm fine with that so I call yesterday and the lady says they have no idea why it didn't go out for shipping.

Today I received an email from Amazon thanking me for telling them about the unauthorized use of my account and that they reversed the $100 charge to my Visa. They also disabled my password and cancelled any pending charges. There was a strong message of seriousness and I very much appreciate what they have done. In fact, I did not expect them to reverse the $100 charge. I do think there was a language misunderstanding between Amazon customer service and their fraud/investigative department. However, I am happy now with their response. Bottom line though, after my Paypal "break-in" I should have changed my Amazon password and set-up a 2 step verification with Amazon too.

Amazon have always been good to me. Any returns have been dealt with fairly, even on odd occasions when the return period has expired a few days.The goods have been good quality and delivery has been faster than the dates stated many times with the exception of China etc which is understandable. I used to use eBay. Had bad experiences with them, I trust and will always order Amazon!

My login account wasn't recognized. I've used the same E/M for at least 7+ years. But no more. Amazon could not tell me why and did offer any reason for my issues. All they told me is I using the wrong E/M and even though the credit card on file is correct, the shipping address was different from where I live. They would not transfer me to management. After three calls I was sent a link to close the mysterious account and open a new one under the same E/M address I've used for years. I'll have to monitor my CC acounts closely because Amazon would not resolve my issue. The pro is that they were very nice "at not solving my problem".

I have no other purchase options for buying on Amazon Kindle except "buy now with 1-click". I use different cards for different purchases. I have to go out, verify settings then purchase. It takes a lot longer. Why can't I just pick the card I want then buy. Frustrating. I have tried setting 1-click to an old obsolete card, then use one click then I get the option to choose another payment method. Then I go back in and reset 1-click setting to obsolete card and I'm ready for the next time.

Last Wednesday (1/24/18) there was a fraudulent Amazon charge pending on bank account. I checked my account, found the confirmation to the order I did not place in my email but was unable to locate the order in my account history. I immediately called Amazon and was advised by their rep that they were already aware that this was fraudulent and had deleted the order (which is why I could not find it). I was assured the pending charge would not go through and the order was gone.

A seller on Amazon decided to charge and ship 3 additional items that were NOT ordered. I refused the items at delivery as instructed which was on Jan 16, 2018, it is now Jan 30, 2018, and I have contacted Amazon customer svc AGAIN for the 3rd time to be told AGAIN to give another 48 hrs for seller to refund me. The items are sitting at the sellers post office since Jan 19 to be picked up. Customer svc at Amazon is horrible and if course, NOT American. Not only can you not understand them, but they keep telling me they are going to start another claim. They owe me $100.00 and the fact that I am a Prime member means NOTHING. Plus when they ship, products were left at my garage door even though explicit instructions were to deliver to my PO box at post office. Then I requested to be shipped. I see why the owner is rich. It's at the expense of POOR svc.

I have had numerous shipments arrive damaged. Customer service usually takes 3 calls to fix the issue. My last order and I mean last. I ordered a pair of replacement speakers Goldwood brand from 3rd party seller. Only factory direct. I have been trying to return them for 3 weeks. With 5 calls to Amazon and only factory direct. They are still here and are junk. Amazon has gotten too big.

I suggest you don't purchase anything from Amazon.in. I purchase a mobile from this company. After few days they cancel my order and refund amount in my account. I request them by call many time but no one listening.

I have ordered a mobile Vivo V7 with an Amazon Order # **. It was prepaid order but when it reached to my place, it was showing that it is undeliverable. When I contacted their customer representative they told me it was happened due to the mistake done by courier partner (damaged my article) and I have to order it again. The whole point is that where is my mistake in not getting the product at same deal price. If I am ordering it again then I have to buy it at higher price. I want from Amazon to replace the same item at same price...

Ordered a prepaid Visa Gift Card for $105.95 and it was sent unactivated. I called them for refund or activate, no one wanted to take a responsibility to fix the problem, claiming it had been over 30 days. What? We supposed to use card within 30 days to see if you properly activated the card and balance is there, even though card exp 2025! No one wanted to take a responsibility and take an action. From buyers on Amazon we see lots of negative reviews about this issue. Amazon Payment Inc, collect payments and mail not activated cards! We need a refund!

I have ordered for around 2000 GBP on 15 different orders with Amazon the last 2 months, some was a bit late, and 6 never arrived. According to tracking it was delivered either to the DOOR or by someone with a different name than anyone in our household. One of the 6 parcels, A sewing machine, was dumped in front of a neighbor's door, and he came with it.

I have ordered many times from Amazon but getting disgusted with the way foreign countries are using the site. I was looking for a formal. I picked a formal that said $20.00 but when I went to next page it said $20.00 to $80.00. I picked my size then you don't even get to see the size till you are preparing to check out. This is called BAIT AN SWITCH!!! I'm surprised Amazon allows this. You have always been a great place to shop but this is disgusting. This is being done by foreign country sellers and I will NOT buy from someone who does this. THIS IS DISGUSTING!!!

Reviews give us a lot of information about what we are buying. I read reviews all the time before I make a purchase. Amazon has refused to post most of my negative reviews because it said I was violating some rules. I did not use anything slander or abusive. I did use the words "out of country" because my order did not arrive for 2 months and I was told it would be 2 weeks. The blade broke after a few uses. But they would not post my review. Another was for an app (for a power strip) that asked for access to my phone and contacts. I did not agree with but had to accept to install my strip. I mentioned that fact and also that the strip goes offline all the time. They did not post that review. Today I submitted 6 reviews, 1 negative... 5 positive reviews have already posted, not heard yet about the negative review. All I put was loved it until it broke and showed a picture of the broken unit after only 5 uses.

I admired Amazon, but I found that my Amazon account is on hold since almost three years. I have been frustrated with not getting any calls from Amazon specialist or team. Many time, I tried to reach Amazon customer and asked what was going on with the orders that were not able to process transaction. And I contacted TRS repeatedly, they kept telling me that my account was cleared. I called Amazon, they still have my account on hold. They did not help resolve my Amazon account. So I decided to close my Amazon account and will not open a new one in the future.

UPS, FedEx and USPS delivered orders from Amazon always arrive as promised. 4 out of the last 5 deliveries from Amazon Fulfillment have not arrived. They’ve either arrived at a neighbor's or not arrived at all. It’s so frustrating and when I call, I get a similar apology and promise to note my account to use an alternative delivery service next time. I even got a nifty photo once with my delivery notice online of someone else’s house saying a package was delivered to me. I hope whoever lived there enjoyed my purchases. I have also encountered an Amazon fulfillment driver lost in our town, asking for directions- and looking unprofessional, no uniform, old car with packages in back seat.

I have been an Amazon Prime member for several years. Now that Amazon has their own delivery service my packages are being lost or stolen. I have packages delivered to my office with no issues by UPS or USPS. But I noticed that my packages were showing delivered but I was not receiving them. We had camera installed just for this issue. It shows Amazon Delivery leaving packages after my office was closed (which I put under delivery instructions to not leave packages if office closed) in front of my office door and then shortly after someone stealing them. I think as a Prime Member we should be allowed to request Amazon Delivery not to deliver our packages. I will not be renewing my Prime membership.

Prime Video shuts down my streaming every time I travel (for no good reason). Today, I googled Amazon's phone # (see attached pic) and called them and one of their support representatives accessed my computer to "support" my streaming issue. He then asked me to leave his remote link open to my computer for another 15 minutes, and when I refused, he then asked for my password! This wasn't Amazon at all - it was a scam! Worst, is Amazon does not publish their phone # on their website - you have to dig extensively for it through multiple pages to get a callback. And, instead of the engineering geniuses at Amazon putting something on Google that says, "WE DON'T LIST OUR PHONE # ON GOOGLE" - Amazon allows fraudulent people like the one who just got on my computer and asked for my password to be posted as #1 results on Google instead.

Ordered on 01/19 and chose free shipping. They didn't bother to even ship it until 01/25. The package was coming from PA, and I live in NJ. We are 20 minutes from their facility, and it took the package 6 business days to get here. What's worse is they used their own shipping service, so they controlled what was happening at every step. I did a quick search to find this is now typical behavior for Amazon. They are purposely delaying shipping items for those who do not have a Prime account or who do not opt for paying the extra for a normal shipping speed. It's ridiculous, and it makes me not want to use their services again. Reality is eBay offers pretty much the same prices on things now, and the sellers will ship things in a day almost in every case. 99% ship free too. I've had things ship from China for free, faster than Amazon is now doing. Just let that sink in.

Amazon took money out of my Account twice for the same purchase. They tell me in 7 days it will go back in the Account. My Bank tells me Amazon started doing this and it is not the bank's fault. Why would a company take the same amount out twice and then put one back. If you're low on funds, it could OVERDRAW YOUR ACCOUNT. THIS IS STUPID AND RIDICULOUS.

I have been an Amazon Prime member for quite a while and have never seen such poor performance as I have over the last couple of years. One of two deliveries is always late or never shows up thus requiring a refund. Why am I paying for two day guaranteed shipping if it never shows up? It's really disheartening to see Amazon going downhill at such a fast pace. And now I am rethinking the prime membership altogether and may cancel as soon as my year is up. Guess it's back to Walmart I go!

I brought products from Amazon on 24th Jan 18. I had placed 2 orders with them. At the time of placing orders there was no mention of delivery charges but when I made the payment I can see that I was charged for delivery for few products. When I chatted with Bhavani in 26th the chat window got closed thrice and later I reconnected to Abhishek who after interacting with disconnected the chat without even giving a proper resolution to me. I even told him that I am not satisfied with the info. He still went ahead and disconnect the chat. Later I called their customer care and spoke to Justin, who explained me that since the order is not fulfilled by Amazon I would be charged. But my concern is when there was no charges mentioned at the time of placing the order how can they charge for delivery. This is cheating.

I'm sharing my feedback. The website is very bad. They will send your delivery to unknown address. And when you want to change the delivery address they will not do, do not purchase it from here. Very bad.

I ordered a projector bulb, and was informed that there was a leftover credit of about $50. The person asked if I wanted to use it and, of course, I said yes. No one shared with me that this credit was not a typical credit, but that they would be using my AMEX reward points...without my permission...and applying it "as a credit" to my order (which was about $90). Now I have no points to use for an upcoming vacation. Instead of simply crediting me something, or sending back the points, or something simple and normally done by most retailers, they said their "system can't refund the points or make the adjustments."

When I began using Prime, Amazon was earning their reputation for peerless customer service. It was awesome -- extremely easy to pursue and receive a refund for lost/delayed items, and returns were also very simple. They were fast, friendly, and thorough. Sad to say, but, nearly 10 years later, it's all gone down the drain. Auxiliary services like their in-house deliveries have failed to meet the "guaranteed" speeds, such that I now have to budget at least an additional day if I see it's coming from AZL. This was my first indication that Amazon no longer really defines itself by excellent customer service -- and there have been constant affirmations that this is true. Just today, I wasted an hour looking for an answer to this question (which I consider to be extremely simple, but feel free to judge for yourself): "What is the latest date on which I can return this package and still receive a 100% refund for it?"

I don't get it, it seems like Amazon sells EVERYTHING and ships to nearly every country, what I do not get is how they don't ship nearly any items to Sweden, a well developed and modern country with lots of interest of buying... Obviously, I live in Sweden. Nearly every product purchasable is available on Amazon but for some strange reason, it seems like they ship to every country, except Sweden. Why is this?

I have been an Amazon Prime member for a few years now, and have enjoyed the guaranteed 2 day shipping. Recently, I've not been getting my orders. When I look at the tracking, they've been from AMZL US. I've contacted Amazon and been told my package is lost and refunded my money. Thanks for the refund, but I really needed what I ordered! I am currently waiting on an order that was supposed to arrive yesterday, and now the date range is the next several days... if it even arrives. There is also no option to choose your shipping, and you don't find out until after you've placed your order that it's coming from their own shipping company. I will be cancelling a Prime if this continues. Just terrible.

Shopping with Amazon is nice for the deals and convenience, but check out the companies they deal with because they don't, I bought a PS3 from one of their 3rd party sellers, always. Deals, and got ripped off, they want you to pay the shipping back which says something right there, and if they say the product is fine, you're out the money, because Amazon will back them without ever seeing the product themselves. There is a reason they're a billion dollar corp., all of the profits and none of the responsibility. A beautiful set up really. And customer service is dealing with some company in India that can care less.

22-Jan-2018 (Great Indian Sale 21 Jan 24 Jan). On 22-Jan-2018, around 3:00 pm, I have ordered a external hard disk, order was placed successfully, my card was charged successfully. After around 8:00 pm my order was canceled automatically. I call Amazon robots for this and they tell me that there is a limitation on product so 1 customer can buy only 1 quantity of that item. And I also order only 1 quantity. I tell him to check my order and they gone speechless because I am right. They tell me that they will submit request. I wait for 10 hrs but didn't get any reply, now its 23-Jan-2018. I send email to cs-reply@amazon.in and qla@amazon.in, and as I say they all are robots and till noon they sending me same stupid reply about the limitation, several time I tell them to check my quantity but no help.

I tried placing an order on Amazon to avail 10% HDFC discount. They have cancelled my order for 4 times now and when I talk to their customer care agents they are so rude... They don't even know how to talk. They are teaching me what is OTP and they don't even understand if I'm male or female. They are the worst care team ever.

I bought a tungsten ring from Custom Jewelry in Lehi UT. The ring was $45.00 and shipping was "FREE". I bought other items along with this item from other vendors, I had to pay some shipping for some items but for the tungsten ring, it clearly stated FREE SHIPPING. When I received the ring, I noticed they charged me $21.95 for shipping. I complained about it to both Amazon and the seller. The seller stated that I chose next day delivery, which I explain to the seller that No I did not because I bought other items and they were gonna be delivered in a few weeks which I was ok with. Why would I be ok to wait for my other items and be in such a hurry for a tungsten ring?

Customer service used to be amazing also. They were quick to resolve an issue or replace an item without hassle but now they act like they are to busy to be bothered or they act like you're trying to scam. I will not pay another 99$ for this service again that's for sure. I miss the way they were.

Those of you having trouble with Prime, at least they're shipping your stuff. As a non-Prime customer I've watched their shipping performance steadily decline over the past several years until I cancelled my latest order of 8 items because it was still not shipped after 8 days, apparently due to 2 items that went out of stock *after* I ordered them. (Whatever happened to first come first served? Guess you Prime folks get your stuff before we do even if you order it later!) They never even sent me an email to indicate shipment would be delayed, even though the latest delivery date promised was only 2 days away. They never offered to ship the other 6 items that weren't out-of-stock, and I had to contact them to find out about the out-of-stock condition. To date I have received nothing but empty apologies from Amazon for screwing up a $300+ order. I guess Amazon has gotten so big that we're just a bunch of tiny insects to them.

Lack of understanding from “customer service”, scripted answers that do not apply to my case and lack of logic. Accepts reviews for third party sellers on Amazon but can't review the seller if it is Amazon itself. Doesn't ship most things to Puerto Rico with no explanation or reason. Last year I ordered a dehumidifier and it arrived timely, but when I wanted to reorder the same product they said that it doesn't ship to P.R. I offered to pay additional for shipping but they were not able to provide a logical explanation. Reviews cannot be modified once written and customer service cannot understand why it happens or how to fix it. Overall very poor experience but the convenience of ordering is important so I will reluctantly continue to do business with them.

I order maybe 2-3 items a month, usually middle of the road on price, and tend towards Prime shopping with some exceptions. In the past couple months and since the switch to USPS as a primary delivery method I have had 2 items not show up at all. The tracking info just stalls after the first departure and then I wait a week and request a refund/replacement. Previously this had only happened once with UPS in years, but now it seems to be trending since recent changes. I have an item on order that is displaying this pattern as well.

I signed up for the PRIME, so I could get my stuff delivered in TWO days. Since a few weeks ago, they don't have in stock what I ordered, so I'm getting my stuff, in A WEEK OR SO, NOT IN 2 DAYS. SO why they offer deliver service in 2 days and why I'm paying additional for PRIME. Not worth it. If we pay for Prime and offer 2 days delivered, they should have in stock what we order. Make sense?

One out of 2 packages I order from Amazon now arrives late and I'm paying Prime Membership fees yearly for this. The most recent infraction of Amazon's careless attitude toward its customers is an order I placed and paid overnight shipping for. They shipped it ground. It is now going to be 3 days behind. Their solution? Refuse it when it arrives for a refund... They used to be a good company. They have no care for their customers anymore, and their shipping is an absolute disgrace. They leave packages at my garage rather than my house. Sometimes at the curb by the mailbox. If they do manage to actually get a package to my house, a majority of the time, it's late. Sure they offer you a free month of AZ Prime to accommodate you, but what's the point of Amazon Prime if they can't deliver in 2 days as they advertise?

I’ve been passed back and forth between Amazon Customer Svc and Amazon Registry Customer Svc for three weeks now as I’ve tried to track down a missing package from a $1600 order. No resolution though every time I speak or email with them I’m told they’ll either redeliver it (hasn’t happened yet) or cancel and refund it (also hasn’t happened yet). I’m a top customer but it sure doesn’t feel like it. My advice to you: Avoid Amazon registry service. Terrible. Over 70 mins wasted with no resolution.

I tried to order some animal's toys which were not available for shipment from Amazon UK to Sri Lanka. I found their availability from Amazon HK but their charges for the services were really absurd. There was this context saying if my order is $25 or more I get free shipment for my order. The final cost was nearly four times plus value inclusive of shipping charges... Even if I go around Colombo looking for the items I needed it won't cost me half the final cost Amazon Prime finalized to me... I was very disappointed and I canceled my order!

The latest of insults from the company that claims to be the most customer-centric in the world - a $2 per month increase for Prime Membership. I can understand a small increase but almost a 20% increase? And look at this explanation from a customer service agent on the Chat helpline: "the reason why the prime increase we just want to make sure that all of our customer will get their orders on time." Wasn't that always the goal and benefit of being a Prime member??? I guess Bezos didn't earn enough last year and feels that it's ok to squeeze even more out of his customer's wallets. Well Jeff, you aren't going to get any more money out of me. I am officially done with Amazon. You have enough competition out there now that I can get great prices and free shipping that match yours. And I am not the only one that feels this way. More and more people I speak with are getting frustrated with the service they receive from your company!

BEWARE when ordering from Amazon. As reported to us by Amazon customer service, tens of thousands of packages a day are being stolen by the independent couriers. Our business has been a victim of this three different times this week alone. Customer service has not been any help whatsoever other than to acknowledge that they are being inundated with these complaints and nothing is being done about it. We have an appointment with the local media about this today to bring awareness about the issue to Amazon customers.

I'm a Prime member, first of all. Shipping used to take 7-10 days. Now they take two weeks to ship and 2 of my orders have been super delayed first, then magically gotten lost. I've waited almost a month for 3 items... Service is TERRIBLE. They promise follow up which they never follow through with. Seriously, Prime is a severe waste of time and money.

I've been a prime member for several years now, and it just keeps getting worse. Since becoming a Prime member, I've spent more time with Amazon customer service than someone I'm in a romantic relationship with. Deliveries are sporadically on time, at best. The only good side is, I've been refunded probably $500 - $600 by Amazon for merchandise that is either delivered late or not delivered at all. I've also been refunded the $99 yearly fee and been granted free membership for a year. I'm not paying $99 a year for late or no-show packages. With that being said, Amazon can refund me the cost of the merchandise in exchange for the repeated inconvenience. If I'm paying for 2 day delivery, I WANT 2 day delivery!!

5th time an Amazon order did not arrive within the Amazon guaranteed delivery window. I even paid extra for overnight shipping. Farm animals died because of this. Not sure why I even gave Amazon another chance after all the past items that didn't show up on time. Your delivery "guarantee" is worthless.

Paying $100 a year for Prime, been a customer for years but had to change my phone number (so now I can't get a code texted to me to log in). So instead of allowing me to verify my identity like all the other sites out there including my bank, and Paypal, they told me to "Just make a new account". Really?? After over 10 years of having the same account, with all my contacts, all my order history, my Prime watchlist saved history; and all the saved payment information??? I'm also a seller, so I can't get in and manage my sales, either. I called their so called "customer service" umpteen times, got the runaround every single time.

As part of the Amazon Prime agreement, which involves a $99 annual fee, you have access to a movie library. Only when you go to view a movie in that library, you will often find that the movie you have selected is "Unavailable in your area." When I called to complain I was told this is due to "second party license agreements." No, it isn't. It's due to Amazon placing profits above customer service, and choosing not to renew the licensing agreements, thereby depriving their paying customers of a service offered. When I told this to the Amazon representative, I was told: "it's just a movie..." No, it's not. It's fraud.

The products were never received. I am Amazon Prime customer and didnt receive any product. More than 10 days is over but still nothing, tried 3 days continuous redelivery, still it was not delivered. They should change name of Amazon Prime to Amazon primates, also same day delivery to same month delivery. If they are doing this to a customer in Manhattan I dont know how Amazon will be delivering in the rest of the USA.

Absolutely disastrous experience with Amazon.com, which placed 2 orders without my consent, showed 0 items in my shopping cart at all times, but charged money instantly. Their website did not function (I guess), there was no way to cancel, edit, delete the orders and cc info. No phone number to call to ask for refunds. Refund link was irresponsive. This is not the end of the story yet since it takes 3 - 5 days to get a refund. Will never try this experience again with Amazon.com.

I was in need for a replacement battery for my drill. After three trial and error. I finally found a battery to work with my drill. I would like to thank Amazon for the patience to work with me. Excellent customer service and very professional.

This all started out pretty simple 6 days ago with me trying to return a Christmas gift (Echo Spot, and TP Link smart plug,) for Store credit. I was not given a gift receipt but was told that if I provided the DSN number that they could look it up and return it. LIE #1, not true. Went home to look up the number and gave information to you the next day and said they couldn't return it. Then I spoke with someone else and after over an hour they said they would email me the return labels. LIE #2. I finally got the email the next day that simply stated "you can return to Amazon books," Would be simple, but there is not an Amazon bookstore where I live, which I had previously stated. So I then have to start all over with this as the email that was sent to me was from a do not reply address.

I've been completely fed up with the way Amazon doesn't live up to their promises, especially in regards to "Prime" shipping. First, I've been an Amazon customer for almost 16 years. And in the last 5 years their ability to get anything delivered on time is about 50/50. And there has been times when an item has changed price to what would be interpreted as a "good value". It's been my experience that those items have the biggest failure rate when it comes to actually receiving them. But most recently things in general with Amazon have gotten worse. I've had issues such as (please note that purchase "Prime" items 95% of the time):

Since Amazon has been using more third party and overseas merchants, my orders take longer to ship and the quality of the merchandise is questionable. Most of my Christmas purchases came from overseas without my knowledge. At least eBay tells you where the item for sale is located so you can make an informed decision. I will be closing out my credit card and no longer shopping at Amazon this year. How disappointing. I think they got too big, too fast and it shows in the service.

We have been Prime members for 19 years. The service has gotten progressively worse since we joined. There are packing errors, shipping errors, items that are scanned "delivered" that never left their distribution center. AZL is the worst of the worst. They are banned from entering our gated community, but still scan our packages as delivered. We installed security cameras to prove that they lie. We hold for HOUR and HOURS trying to get their reps in the Philippines to understand the problems and fix them.

I’m seeing online now a lot of people complaining about the new Amazon delivery service. It seems that they cannot get packages to the right address. For an online store that should be its number one priority but Amazon seems to be really dropping the ball on this one. Make sure you don’t live an in apartment complex or you’ll never get your package.

I do not live in a rural area but in the city. I tried Prime twice, and cancelled each time after a few months due to late delivery of most Prime (2-day) orders. Most recent screwups include packages showing as at Amazon's local hub, then next thing you know it's on its way to the coast, only to be rerouted to the same hub for delivery days later.

I have placed several orders (the order number I put down below is just one of them) for computer parts on AMAZON PRIME. Expensive and time sensitive parts! A market that constantly changes due to the cryptocurrency boom. First, my orders got declined then I got a phone call and verified them. Later I got another call. Unfortunately I missed that call and received a voice mail. Telling me that I need to call back with a REFERENCE number. Everything looks good so far. I tried to find a reference number. Went through my email. No number. Called customer service. They had no idea. They told me to reply the email. In the meantime my ACCOUNT GOT LOCKED, my debit card got locked. Replied to the email giving them all kinds of information telephone numbers, names, debit card numbers, social security verification etc... Just an automatic reply.

I have been a loyal Amazon user with Prime membership. I ordered a Chromebook with same delivery and it said it was out for delivery by 4:50pm. I could track the delivery status from my phone so when I saw that the driver was in the area by 8 I was sure I would get it by 9. No... I was wrong. My package was never delivered. I placed in a call which was hung up and received an email stating... "Ooops, we got disconnected". I spoke with various staffs from Amazon as these people were just transferring my calls everywhere. I asked at one point, "Which department am I connected to NOW?" The answer was USA. Incredible... I am still waiting for the package and from real time track I can tell that the driver is not orderly in delivering the package. I saved all the tracking and shared with friends. Ridiculous.

Last time I used Amazon, my package was 3 weeks late. However, I decided to give them a second chance. Big mistake. The stuff that I’ve paid for, still hasn’t arrived. Amazon used to be a dependable company, but not anymore. These days it’s just a website. The distribution and shipping is handled by a totally different company which Amazon has no control over or responsibility for. The customer service has apparently been outsourced to some company in India. Amazon isn’t a shop anymore, it’s just a shop front.

I happen to purchase 10.or E mobile 3 days back for RS 79999₹ with a discount of 2000 from its list price of 9999₹. Today day reduced the price to 6999₹. And now they say it's company policy. Fine. The quality of the product is below average. And if I want to return they say it is not acceptable and they can only give replacement. So the end result is customer has to bear this substandard phone for life. They say return and refund is not possible for this product. And they refused to post my review as well. The Amazon.in order ** of "10.or E (Aim Gold, 3 GB)" dated 09/01/2018.

I ordered a book from Amazon on January 5. On January 11, my account online at Amazon said the book had been delivered. Since I had not received it, it appears it was delivered to an incorrect address. I telephoned Amazon Cust Svc and asked for a refund. They told me they would give me a refund. However, on Jan 11, Amazon made a second charge for the amount on my credit card. When I telephoned Amazon Cust Svc this morning (Angie, who said she is "one of the supervisors) refused to help. Since she did not speak English (and spoke very quickly, slurring her words), I am not sure whether she even understood the problem. Now Amazon has charged my credit card twice, I have not received the book, and I still do not have a refund. Amazon just does not care about customers.

If you EVER have to contact customer service you will never want to use Amazon again. They charged me for an item that I NEVER received and the rep refused to refund me. First, I have been a Prime member since 2013. I never experienced a problem such as this. But then again, I never had to contact customer service. When it comes to them messing up even ONCE. They will not own up to it. I used to use Amazon regularly, got my items on time, never had to complain.

I have been a Prime member for 5 years. As of today, 01/11/2018 I will no longer renew my membership and will be cancelling the Prime Music and other stuff I have been using from Prime. Deliveries have gone downhill over the last several months, customer Service is now handled by very poor English speaking representatives, and you cannot get a clear explanation of where your product even is! After being lied to tonight for over 45 minutes that my item would be delivered by 9pm tonight, I finally spoke to someone from Logistics who said my item had been "LOST IN TRANSIT" So he would send out a replacement item that I "should" receive by Saturday. I ordered this item last week Wednesday! It took 14 days for a t-shirt to get to my daughter that was eligible for prime shipping over Christmas. It is a shame, I used to enjoy Amazon, now I'll just start buying elsewhere and suggest others do the same.

It appears as if Amazon Logistics, Amazon's shipping service, hires homeless people off the street and gives little training and coaching. My packages are constantly delivered to the wrong address, primarily my neighbors, and I've had to go through 10--not an exaggeration--before getting refunded. Customer service is by far the worst I've experienced. Their main phone hub is out of India and you'd be hard pressed to understand a word they are saying. No compensation for the 2 days I had to reach out to customer service for resolution. Cancelled my Prime membership and not looking back.

I have been being stalked and was told by police detectives to protect myself in certain ways by not putting my financial and location info online. If I use Amazon make a fake account because Amazon always compromises your safety by putting your exact location and phone number in their emails to you even if you don't trust your email. They make your info unsecured. The emails could say refer to your account for shipping info. Well I have to use gift certificates for payment. Amazon is discriminating against me by treating me as a 3rd class customer no matter how long I have worked with them. Amazon refuses to allow me to see my options for shipping totals And ask a simple question. WHAT IS THE TOTAL OF MY ORDER including shipping and tax? Or how much money do I need to complete my order? Amazon is making money by not allowing you to get answers to these 2 questions.

So on January 5 I ordered 2 separate makeup organizers... they didn't take the money out that day. They tried two days later when I was broke... so I jumbled some things around and paid for my order and they said it was a two day shipping cause of being a prime member. Anyways I called them this morning and they told me it was out of stock and got really upset and started crying and the customer service ** had the balls to start laughing at me. I was absolutely shocked and I said to her "How dare you laugh at a customer that has been dealing with your guys' mistakes since the fifth of January." They said it should be here on the 11 and they extended my prime membership for a month if my stuff isn't shipped out by Monday morning I want my full refund and I won't be ordering from them anymore. I will find somewhere else.

I do appreciate yours efforts, from the whole team and from Mr. Jeff ** , the CEO. You have solved the problem very fast and very professionally ! I am very happy with you all, good job folks ! Well done buddies !

I wrote a negative review of a book, The Psychic Sasquatch and their UFO Connection, and the individuals who control the review process refused to post it. I wonder how many other products reviews are also squelched, leaving the consumer in the dark about possible defects or other unworthy aspects of the products.

I am having problems with the company Amazon is using to ship my products. They do not knock on the door. They throw the packages onto the porch. I have confronted the drivers, the shipping company and no way to contact Amazon about it if I'm not trying to return the shipment. At one time, the item inside was broke and I immediately got on Amazon's website and put in a complaint and a request to return the item. Request was denied at first with no reason given. I finally, after a couple of weeks, got a phone number. I called and it was picked up in the Philippines. The person apologized and promised that UPS would come by within 2 business days with a prepaid label to return the item. 3 days later, I call asking. They said sorry, they will take care of it.

I purchased the subject TracFone (Samsung Galaxy J7 Pro) for $99 on December 31. They said it was out of stock and they would send when available. Other sellers on Amazon said they were out of stock as well. Two days later the price went up to $149, still saying out of stock. All other sellers raised their prices but now they guarantee shipment in one to two days! So if all other sellers have the same TracFone, where is mine? My old TracFone cannot hold a charge and I need this new one by January 21 or I'll lose 800 minutes (they transfer minutes if you buy the new card within a year). It seems unethical to me. A week after Christmas their sales were low so they offered many products greatly reduced in price.

Over the years I have ordered a lot from Amazon without any problems that I can recall. In the last week, I have contacted Amazon customer service twice. Once for a billing issue and one for a shipping issue. The shipping issue really wasn't their problem, but both times they were accommodating and provided me with very satisfactory outcomes. I rarely call customer service for an issue, but when I do, I feel a sense of dread. If I ever do have to contact Amazon again, I know it won't be a dreadful experience, and it only alleviates any second thoughts I have about doing business with them. Thank you, Amazon.

Ordered a PS4 game online on Dec.29th... Still haven't received as of 1/9/18. Called customer service, she told me product was from a 3rd party seller and that it was out of stock... No mention of either when I placed the order. If so I would have went to WalMart and purchased it. They have it in store at the same price! So much for Amazon online convenience shopping!

Am a Prime member. Ordered items that never showed up. Got ”replacements” (for what?) after a week. Now got letter demanding a return of the original items since I got ”replacements” or charged AGAIN.

Two-day delivery in Manhattan should be easy. It rarely happens anymore, if ever. Amazon is boosting their profits by cutting back on speed of delivery. Considering my experiences and the others I've read here, they are risking being seen as an increasingly unreliable vendor. Trust them with their new pantry or other food deliveries? Never. I am basically paying for TV and movies, not rapid deliveries. That's my conclusion and it is dangerous one for their company. Netflix is fine, as is Hulu. There is enough TV everywhere.

They promise same day, one or two day delivery. They seem to rarely deliver according to their promised time schedule. You need to at least double their estimate. I wish they wouldn't do this. I used to rely on it. No more.

I'm calling out Amazon on this review. Each customer show know that any transactions done on Amazon are not 100% guaranteed. There is a risk. The "seller" may be fake like in my case and now I, a customer of Amazon and who trusted in the name, have to go through a lengthy process in order to receive my item/refund. Never Again!

Dealing with multiple offices ordering through Amazon Business has been a nightmare. We were excited to find "pay by invoice" became available the end of 2017 only to discover it's not consistent; sometimes you can pay by invoice other times it is not offered at all because it depends on the seller. Then there is the payments and where they go. When our business setup the Amazon Credit line that included the mailing address. We just found out in the last 30 days some of our payments were to suppose to go to Seattle, WA and not Atlanta, GA.

I am a Prime member. I have over past month ordered things on Amazon.com that have either not been delivered... been damaged and had to be reordered... or delivered somewhere else. It doesn't pay to have Prime. Yesterday I paid the extra money to have items delivered today. I get noticed it was out for delivery... no later than 9. I went to bed at 10 pm and still no items. I got up at midnight... looked at order status and said "delivered" well. I opened door... (disarmed alarm) and there was no package. I really needed the items as my pets are suffering from winter fleas... and now I have to find another way to get items. It will not be by Amazon.

On Jan 7th I was expecting a delivery and when the delivery guy pull up I said hello and he said nothing. Then he wanted me to stand there while he scanned the label with his phone and it takes 10 min and he didn't said a word and when I tried to look at what order had came he takes it out of my hands and keep scanning without saying a word so I walked away and then he left without saying anything. So I called Amazon customer service. Filed a complaint. Of course they wouldn't give me his name by referring to a dumb ** who deliver my package. WORST OF THE WORST. What kind of people is Amazon using to deliver our package and after I dealt with this dumb ** and I could said I am sorry about high price item. AMAZON first SELLING counterfeit and now this and do not buy any brand name from Amazon is all fakes. $8 Dollars for a Hermes belt but some people did buy it though.

AMZL Amazon’s in house delivery service is horrible. The last 6 items I have ordered have been late by days! And when they do deliver they won’t even ring the doorbell! How do I know it’s there, I have complained to customer service repeatedly about this. All they say is "Wait till 4 pm the next day, if it not there then let us know!" Great service for a company whose customer service slogan is, the most customer centric company! Ya right, Amazon Prime canceled, after 7 years!

1/5/18 Ordered a flat sheet in purple, what I received on 1/7/18 was a green flat sheet. The barcode on the package however states Queen Purple Flat Sheet. I called Amazon and they said to return it and I would be given a refund. I explained that I needed the product by 1/9/18 so this was a problem. No other options were given, other than the assurance they "promised" this mistake would not happen again. Really? I know a lot of their picking is automated but was the person who boxed it colorblind? Green and purple are completely different. This is just sloppy and careless. I experienced this quite a bit from Amazon over the 2017 holiday season. Very disappointed and will think twice about ordering from them in the future.

Amazon getting less and less loyal to their regular customers. First, what turned me off some time ago was when they started charging sales taxes. Luckily some sellers who sell through Amazon still don't, so I continued buying from them. Second, I absolutely hate when my packages are shipped through Amazon courier because there is no way to track it and I had my packages lost or stolen twice with them. Another thing is packaging. Even if I don't order frustration-free packaging, my items most of the time will have no protective packaging whatsoever. If an Amazon seller won't pack the item well, Amazon shipping center won't do any attempt to protect my order. Items are just thrown in a shipping box.

I've spent the entire day since 11 AM speaking with Amazon representatives regarding this issue. It was realized that the seller did not provide an accurate address to return the item and left out the suite number which is crucial. The seller proceeded to contact my personal email and sent a FedEx shipping label with the suite number - which a representative today frowned upon, requesting that all be through the Amazon messaging center or Amazon cannot view and back the customer. I was also informed by one Amazon representative that if I had indeed proceeded to use the FedEx slip, the Amazon guarantee would be voided. Then ENCOURAGED by another Amazon representative hours later to go ahead and use it to get the certificate back to the seller.