Amazon.com Reviews

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About Amazon.com

Pros
  • Wide range of product selection
  • Excellent customer service
  • Easy return process
Cons
  • Occasional shipping delays
  • Inconsistent product quality

Amazon.com Reviews

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    Page 30 Reviews 5435 - 5635
    Price

    Reviewed June 8, 2017

    Amazon.com has a variety of products and I can find them way cheaper. Their prime service is helpful as I keep buying what I need. Also, it had helped me a lot as I look for textbooks for school. But there are some insufficient information that providers add. Also, some providers change their products to cheaper ones and we can't get the same quality things as before. I sometimes wish adding to wish list system could get a little easier to handle, but overall, I am quite satisfied with the company. It is nice when Amazon clearly shows which products are from the company and which after from other providers.

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    Price

    Reviewed June 7, 2017

    Service has gone to hell. Last 6 Amazon orders never arrived in the 2 days that prime is and the ones haven't either. Why offer the extra service if they can't uphold it. Canceled prime. They lowered the price. I will still never get it again. Amazon is officially a pos company now that sell crap that's fake and crap from China and if you do get it if you get it it's always late.

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    Price

    Reviewed June 7, 2017

    Items arrive on time, wide variety of products, availability online that may not be sold in stores, prices are very good, free shipping if order target met. However, Amazon should change supplement shipping protocol - Sometimes order temperature-sensitive products that are not packaged/labeled/handled as needed to maintain integrity of product. But overall very good experiences, purchasing process is smooth.

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    Customer Service

    Reviewed June 7, 2017

    The amounts of products they have I thought were very good, also with Amazon prime you get 2 day free service. Its lots of products. However, Amazon does not put customers first. Their 3rd party sellers they let them do as they want to. They send products that are not right, it might work for a few days but that's it. I ordered a Dell laptop, when it got here the screen was broken. I called, texted, filed a a to z guarantee on this but they wouldn't stand by the customer, they stood by the seller, and I didn't get a replacement or a refund.

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    Reviewed June 7, 2017

    I really like Amazon because it acts as a one stop site for an extremely wide variety of items. It is no longer about books, but also clothes and household items, although I mainly shop for books. I can compare prices and Prime gives me expedited shipping. Amazon is very convenient. They ship quickly and product descriptions are accurate. I have even sold books to Amazon, and the experience was so easy and intuitive. I appreciate the sheer variety of Amazon 's offerings and shop there regularly. But I dislike the interface of Amazon's online website, since it appears old fashioned and somewhat clunky. The page looks too busy with too many items and graphics, and the text is too small. It doesn't feel very modern or streamlined.

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    Reviewed June 7, 2017

    Amazon is fast, efficient, and sometimes unbeatable. Amazon offers displays with different price options from different vendors. I once bought some white strips for $7 from somewhere in North Carolina, and they worked just as great as the $50 strips they also offer from a more reputable vendor. I liked having options. I also loved the Prime membership trial. Since my husband has a membership I can get all of his perks without paying for my own. Amazon is a real jewel around the holidays for last minute gifts that get delivered when promised. However, I have found similar products for better rates elsewhere. The only example I can think of off hand was for a pair of vintage sneakers that another less popular online vendor carried with the same shipping and lower price.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Amazon.com is fairly easy to navigate through and items are described fairly well. Experience was somewhat good, but there is not a whole lot I like about it. They don't have as many items in certain categories as I would like to see. Some items are as reasonable as other websites but some are actually higher when you consider their shipping rates. I don't like their shipping fees and it's dumb to have to pay the outrageous fees for the free shipping. Their return policies were not easy. Also hard to get through to customer service and have heard how bad they treat their employees. I don't use them anymore for all the reasons just mentioned.

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    Reviewed June 7, 2017

    I like the reputation of Amazon.com. I feel safe and secure shopping with them and by using my Amazon prime account I get my items very quick. I enjoy shopping with them and have purchased many things. As with any online shopping site, you risk not getting the right item. Whether it be size, color, etc. Returning items aren't as easy as driving to a store either. But I've had very few negative experiences and the good ones outweighs the bad ones by far.

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    Reviewed June 7, 2017

    Amazon is a very secure site with easy access to shop. I love it because it has a lot of varieties of products to choose from, and also very convenient because it is basically one stop shopping. The first thing of using Amazon long ago was the easiness of using the website, starting from comparing products, choosing the best one that I want to buy to purchase of the product. Besides that with Amazon Prime, it comes with more benefit. And in case we need to return anything, their return policy is very easy and understandable. I have been a customer for years and never ever even once got disappointed by Amazon.

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    PriceStaff

    Reviewed June 7, 2017

    I liked that they have just about anything you can think of, tons of things to choose from, any kind of item you would want to purchase and everything was in stock. They had it appraised. It was reasonable and their service was excellent. Also, the prices were good and I had no issues with them. I had a great experience shopping at Amazon.

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    Reviewed June 7, 2017

    Amazon has a wide variety of products, quick delivery and packing has always been good. If you need an item they probably have it or can suggest a website that does. I have used Amazon’s subscription service. There is nothing that I have ever had a problem with while ordering or receiving anything from Amazon and they always ask for reviews of their products. I would not hesitate to order from them in the future and I hope they stay in business just as they are.

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    Customer Service

    Reviewed June 7, 2017

    I love using Amazon, especially Amazon Prime. I love that Amazon has everything I need. I can find easily by just typing it in. I love the way the website sets up the results. I usually end up picking the first item in my list. Amazon Prime is so dependable and really gets my stuff here on time. I do not pay shipping and handling and I receive my product in 2 days. Checkout process could not be any easier. They let you store as many cards as you need and customer service is always ready to help.

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    Staff

    Reviewed June 7, 2017

    Amazon is easy to use and reliable. It's always open online so if you look for any product or service there is a very high likelihood you will find what you are seeking on Amazon at 2 am. Anyone can learn to navigate their system and they have a wide variety of products and good shipping options. My experience is very common with the Amazon experience. It's fast and efficient. However it only works if you truly know what you are purchasing. Granted the review system helps pinpoint your selections but if you are coming into a product blind many people often find themselves seeking an expert on such matters before making larger scale purchases. Amazon is truly a Mecca of retail and many businesses could learn a few lessons from such a model, streamlining their efficient use of resources into a better online and brick and mortar experience for the consumer.

    Also, all of my personal experiences with Amazon have been wonderful however I have heard many negative things about their treatment of their employees at lower ranks within their numbers. I often find myself at a quandary of doing business with organizations that treat its employees so poorly. Take for example Walmart. I attempt to avoid doing business with them and in like manner find myself in the same situation when I think about Amazon. My dislike is the culture I hear about in their warehouses and fulfillment centers. It's very cattle like.

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    Customer Service

    Reviewed June 6, 2017

    I am a business owner and lost my job due to my package being delivered by Amazon Logistics. First, pkg showed delayed per clerk, then unable to located and then the sorry ** sent my package back to FC and didn't attempt to deliver. The ** didn't call as I was waiting for the pkg all day and received this horrible service. It was raining that day so he didn't want to get out of truck. Jeff, you are going down with your own delivery service. I have been ordering from Amazon 12 years and this is the first time I experienced such horrible service. Canceled Prime and rather deal with traffic and long lines before I ever deal with poor service.

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    Price

    Reviewed June 6, 2017

    Amazon.com has a good product selection to choose from. You can find just about anything that you might want or need. A lot of different brands to choose from and I like that you can read reviews. Also, the prices are usually better than the prices in store. What I don't like about Amazon.com is that sometimes shipping costs more than the item itself. The minimum amount for free shipping is too high and some things that I need can only be added to an order instead of bought by itself. Fake reviews are frustrating as well.

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    Customer ServicePriceStaff

    Reviewed June 6, 2017

    Amazon offers so many products and all of them are at great prices. I never have to worry about breaking the bank with Amazon. So many products to choose from in hundreds of categories. The purchasing process is so easy and I do not have to enter in my info every time I make a purchase. That makes it fast and easy. I get Christmas, birthday and everyday items on Amazon. I love that Amazon has a clearance selection as well. I can also read books and watch movies or TV shows through them. I pay for Prime so I get free shipping all year and do not have to worry about that. The free 2-day shipping also makes it easy for busy people such as myself, who don't have time to go and grab some things we need. My overall experience with Amazon is always amazing. Customer service is friendly and always handles issues fast and in a professional manner.

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    Reviewed June 6, 2017

    Amazon.com has the fastest shipping of any online retailer I know thanks to prime. They have a great selection of all kinds of products. Furthermore, monthly subscription boxes make life much easier. Subscription option is a great way to stay stocked up on your favorite everyday products. However, at times the search function isn't very effective or easy to use. Additionally, sometimes the shipping parameters for how many days it will take to ship to a given area {inside or outside prime radius} is confusing. I wish there was a way for it not to show the option of prime shipping if the location of the shopper isn't in a prime zone.

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    Price

    Reviewed June 6, 2017

    I appreciate the wide variety of products, especially rare and out of print books. I collect rare books, and can always find what I am looking for - usually at a reasonable price, on Amazon.com. But I do find that some of the costs are a bit high, and the broad selection can make for a difficult search. I would like some more detailed product descriptions, and would appreciate product photos for all of the products, as opposed to some. On the other hand, I have had mostly good experiences when ordering from Amazon.com. The shipping is reasonable and the products usually get to me in great shape. I also appreciate the quick delivery. The returns process has also been consistently convenient.

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    Customer ServicePrice

    Reviewed June 6, 2017

    I have bought and sold on Amazon for several years now. Amazon is easy to use and sells almost everything so I can always find what I am looking for. Often amazon has the best price on items and I am a prime member so I get free shipping. I love the free 2 day shipping I get on everything I order but I would like for the prime membership to be less expensive. I would rather shop online than in a store. I have always had good experiences when I have had to contact customer service.

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    Customer ServicePrice

    Reviewed June 6, 2017

    Amazon.com has great product you can’t find in stores and they have a very easy purchasing process. Amazon customer service is helpful and they have always had solutions for the very few issues I have had. They have very competitive prices and fast delivery. They have easy returns and I can always find trusted products at great prices. I feel Amazon has changed the we shop online and I can always find what I need for myself and my family.

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    Customer ServicePrice

    Reviewed June 6, 2017

    Amazon has almost everything I've ever looked for. The shipping is usually fast and most items have free shipping and free returns. Their customer service is the best too. If something doesn't work out or there is a problem with the shipping, they always take care of the problem and make it right. Amazon Prime has gotten expensive though and I still subscribe to it. But I'm not sure if it's worth $100 a year for it. I would also like to try Amazon Prime Pantry.

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    PriceStaff

    Reviewed June 6, 2017

    I have used Amazon to buy books, rugs, household add on items, like wisps, **. I buy parrot toys, sheets, vacuums, I probably use Amazon twice per month. The stores in my area do not have specific items I want. I love Amazon. I like the ease of Website, can find specific items from everywhere, stores financial info, has a cart, wish list, can ship to others, prices are great, has feedback system, returns no problem, has PRIME membership. Breitbart, get rid of them, pay your employees a living wage. There is talk about employees treated poorly, eventually, it will bring your business down.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    I go on Amazon at least three times in a week to browse or maybe buy something. What I like is that I can go on Amazon at anytime and order what I need and I know it will be there. I look to see if I can think something up just to see if its there and most of the time like 99% it is there... It is very easy using Amazon but Amazon needs to hire English people on customer service cause they don't seem to have any that speak clearly!! It's hard to understand the person on the other end... that happens every time I call for customer service and yes it is so annoying. It is so aggravating and also when you order a item and its wrong you got to pay to send it back. I think they should send it back free of charge from the house it came to. When you buy from a store you do not have to pay to send it back!! That's what I hate about Amazon!!

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    Customer ServicePrice

    Reviewed June 6, 2017

    We've been using Amazon for years. They offer a very wide selection of products to choose from and almost anything you can think of can be found on Amazon. Shopping and checkout is easy, customer service has always been extremely helpful and returns are typically painless. We also love the option of Prime Two day shipping. However, some prices have been higher than other stores lately. I also don't like that we have to pay yearly for a Prime membership but this doesn't include things like Prime music.

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    Online & App

    Reviewed June 6, 2017

    The site is easy to use and is well organized. They have a vast array of products to choose and it is super easy to purchase these products. Also, the quality of products is high and the shipping rates and how long it takes to receive products is reasonable. The only thing I dislike about it is that when you search for a particular item i.e iPad replacement screens, the site not only brings up those results but also other products that have something vaguely to do with your search i.e chargers, stylus, they aren't what you really need and it is frustrating having to sift through products you don't need to find the one you do.

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    Verified purchase
    Customer Service

    Reviewed June 5, 2017

    I have been a Prime member with Amazon for more than 2 years now. With my Prime membership it allows me to purchase certain items and have them shipped to me in 2 days unless otherwise specified. I hadn't had any problems with Prime until about 6 months ago. In the past 6 months I have purchased numerous items that stated 2 day shipping. Then after placing my order the delivery date would change to a much later date.

    When I would call Amazon to find out why it was not going to be delivered on the initial promised date they would blame the seller or the postal service, basically anyone but themselves. They refused to do anything or compensate me anything. I have been dealing with this same issue for 6 months now. I have canceled my Prime membership and will not ever renew it. All they want is the money. They do not care about customer satisfaction. I do not recommend anyone paying $100 per year for a Prime membership because chances are they will not hold up their end of the Prime membership deal.

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    PriceOnline & App

    Reviewed June 5, 2017

    I like that they have such a large variety of items and that I can get almost anything imaginable there. It's easy to find on their website what you want and order it. I like the customer reviews too. I can see what other customers think about the product. Also, they ship it promptly and let you know exactly when it will arrive. If you belong to Amazon Prime, there are so many items that ship for free. Sometimes I find something I like and would like to see similar items but I don't know how to ask for that option or even if it is available. And sometimes Amazon's prices are a bit high for a particular item. But overall, they are quite reasonable.

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    Price

    Reviewed June 5, 2017

    Amazon has A1 service and are fast at delivering the required goods. I like them because their prices are cheap and there is everything I need on that website. Every time I order something it takes me like 20 minutes to put together the payment. Delivery was super fast too. When I bought a TV, they came to my house in the middle of the night. I can't believe how fast my package came. I was up all night watching it because I was so pumped it came so quickly.

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    Price

    Reviewed June 5, 2017

    I like how there is a wide variety of items at decent prices at Amazon.com. I love how you can both buy and sell text books. When I was in college it was a life saver since textbooks are always outrageously priced. I have bought text books and music CDs. I also use Amazon to research items of interest. Purchases are quick and easy and the sellers I bought from were honest.

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    Price

    Reviewed June 5, 2017

    You can purchase ANYTHING on Amazon for reasonable price points, and they're legit place of purchase/vendors, gives you the same product at different price points based on condition/where it's shipped from. Shipping/Tracking information easy to access, fast and speedy delivery, gives you options on what else to buy based on your cart inventory. The vendors outside of amazon are very helpful and will do their jobs of updating you on the products they're shipping to you. No complaints when it comes to Amazon. I would say their company is thriving effortlessly, I wish them all the success because I think it would be hard to create and maintain a business that has literally EVERYTHING available.

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    Price

    Reviewed June 5, 2017

    I love the large assortment of products in Amazon. Being able to read reviews from other customers makes choosing the right products very easy. But some items are only allowed as add ons, which can make it very hard to order what you want. Nevertheless,we have had great experience with them. Good product, great prices, free shipping and they back up what they sell by allowing you to return them for free and easily send you a return shipping label.

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    Price

    Reviewed June 5, 2017

    There isn't anything Amazon don't have and they literally have anything you want. I always try Amazon first to also check for the lowest prices. I also like that Amazon shows prices from several different sellers so you can comparison shop. I looked up the sweatshirt I wanted and I noticed there were several places to get it at cheaper prices. I went to those websites but did not order from them as their shipping fees were astronomical compared to Amazon. I ordered with Amazon and I had possession of my sweatshirt in 2 days! However, website can be confusing and a bit jumbled so you have to read carefully. I also wish shipping was free always. I should just quit being a cheapskate and order Amazon Prime, then shipping is always free and I wouldn't have to worry about it.

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    Price

    Reviewed June 5, 2017

    They have a wide variety of items. I always check Amazon before other stores because I always find what I am looking for and they always beat pricing at other stores. My items were delivered in a timely manner for a reasonable price, but shipping should cost less. I would always suggest they lower the price you have to pay to get free shipping or eradicate that whole rule and completely make free shipping all across the board.

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    PriceStaff

    Reviewed June 5, 2017

    I am always very satisfied with my purchases on Amazon.com. I can find anything I need, and usually for a lower price and faster shipping. It's easy to return most items with free shipping. They do a great job for their customers. The only thing that bothers me is there are so many Asian sellers and I can't track my packages. They can take so long I often forget I have already ordered something and buy it elsewhere. But I will continue to use their services in the future.

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    Reviewed June 5, 2017

    I like that there are different retailers/people selling the same items at different prices, you can pay a flat rate to always have free two day shipping, and there is a large variety of different items you may be looking to buy. But one time my husband tried to use free two day shipping, not knowing we did not subscribe to it and it actually charged him for the main two day shipping rate and we did not receive for one week. We were not happy about that at all. Also, depending on what you are buying, you may have to wait at least a month minimum to receive it or for it to even be shipped out to your residence. But my overall experience using Amazon was pretty good.

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    Reviewed June 5, 2017

    I love how there are a lots of choices and shipping is very easy. Buying is one click away. I never have to leave your front door. Makes things very convenient for normal people. However, sometimes your packages get lost or don't come at all in a timely manner. Sometimes it's hard to ask where the packages. One time I had trouble tracking the package that didn't come for 2 months. But mostly things work out good.

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    Reviewed June 5, 2017

    Amazon has a vast assortment of anything you are looking for. You can find great deals. Amazon makes it easy to do all your shopping in one place and have it all delivered right to your door. However, the layout of the site can be quite confusing. Also it has a somewhat outdated look to it. But besides that Amazon is great and I love shopping on Amazon. The purchasing process is simple and fast, Amazon prime makes it especially great.

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    Price

    Reviewed June 4, 2017

    There are several things I like about Amazon, beginning with the wide and broad selection of items they have access to and can ship to your location. Now I have a Amazon Fulfillment Center nearby. But sometimes the shipping charges can be a little excessive when it comes to certain items. Also, when similar items or add-ons, one of the items may be nearby while the other comes from across the country and takes a while to arrive. But my overall experience was satisfying in that I was able to buy an item that I cannot find in any bookstore in my area at a very reasonable price.

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    Price

    Reviewed June 4, 2017

    I mostly like everything about Amazon. It is a very user-friendly website and also, they have a huge variety of items and styles at low. But I don't like that a few items are more expensive than regular stores, also that they have different vendors and shipping prices are different. But it is really easy to shop at Amazon, prices and selection are great and shipping time is pretty quick. I love it!

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    Customer ServicePrice

    Reviewed June 4, 2017

    The Amazon.com website usually has a Huge selection of items and usually great prices and easy searching. I usually have wonderful service every time I use Amazon. The overall purchasing process and customer service is usually top notch. The only thing I can think of Sometimes the outside sellers list items and ridiculously high prices.

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    PriceOnline & App

    Reviewed June 4, 2017

    I like how there is so many different options on the Amazon.com site to buy various products. I also like the ability to compare prices easily because I feel more confident that I am getting the best ones. Sometimes if you buy from outside sources, it tends to be slow service. Because of this I buy directly from Amazon. I have always enjoyed using Amazon and have gotten what I need quickly. I use it for college textbooks most frequently and I always get the best prices on the website.

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    Price

    Reviewed June 4, 2017

    Amazon.com is an awesome website. I can find many things that I can't find anywhere else. Lets me buy things I really need and it's easy to browse. I love the book selection and always buy books there. Fast and cheap. Most of the time everything is great but sometimes it takes too long for books to arrive from sellers. Also sometimes I find items cheaper somewhere else. So I end up buying somewhere else. Also I wish you brought back free shipping when you buy for $25 rather than $50. There's shipping cost if you don't buy enough to get free shipping. Other websites offer it free for some of the things. I just hate paying for shipping and the shipping time for some books from sellers. I think two weeks is too long to wait for a book.

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    Reviewed June 4, 2017

    When living on Big Island, I used AMAZON.COM a lot! It was so convenient! You can even order groceries through them. I ordered Christmas through Amazon.com and had all my needs met for FIVE children, family and friends. The order process is easy, and my orders always arrived on schedule. I love AMAZON.COM! They have an HUGE variety of products AND they ship right to your door! Tracking is available for every piece in my order. No missed packages! Amazon has been very good to me.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Variety is there and comparison is good to have a choice of products needs and use - auto parts and cosmetics sometimes clothing or personal use items. However, shipping costs that come from China and elsewhere are too much sometimes not justified by the product and prices vary and selections according to sellers store. It's also very hard to return product that are faulty in China and not always get a response from sellers. Irresponsible answers not enough to be satisfied and use it accordingly the needs that the product was purchased for.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Amazon.com has a vast product selection including just about everything I need, quick free shipping and amazing customer service. They are extremely convenient and I shop with them constantly! I like that with an Amazon Prime subscription I can receive my orders within 2 days. I also like the vast amount of consumer reviews that make purchasing decisions much easier. However, there have been numerous times where they were extremely overpriced compared to what I can buy in stores. Many of their items are a good value but many I would rather check in store prices first. The add on items get a little frustrating too when I have to find more expensive items I might not necessarily need.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Easy to use and find the items I am looking for. All the items I have searched for have been in stock and the price is comparable to other retailers. Very fast delivery response and very convenient. Don't have to leave the house to shop and the items arrive in good shape and on time. Hope I do not have to deal with customer service.

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    Customer Service

    Reviewed June 4, 2017

    I love Amazon's customer service and the diversity of the products. There seems to be an endless supply of items available to the shoppers from all over the world. I find that so cool. Check out is so simple with our stored payment info. I like the idea where you can find your friends and families wish list. It makes gift shopping easy. But I don't like their third party sellers and their shipping takes so long. Recently we ordered something delivery date was promised on March 8 and we still have not received the item!!! All in all will keep buying from them.

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    Customer ServicePrice

    Reviewed June 3, 2017

    Amazon is well maintained and easy to use and they have the best products for very great prices. I would recommend Amazon to my friends. However, some prices at Amazon are a little higher than Walmart. I think some prices could be reduced cause of the cost of shipping and handling. The browser searching is a little difficult to handle. Nevertheless, the product selection was easy. Just type in what you're looking for and it pops up. Purchasing process was quick and easy and customer service was top of the line.

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    Customer ServicePriceStaff

    Reviewed June 3, 2017

    My experience on Amazon was wonderful and seamless. There were plenty of products to choose from and checkout was a breeze. I got my order quickly as promised and everything was perfect. No need to contact customer service. I like the amount of items available and also the search feature. Amazon Prime is wonderful as well and I love the Save For Later and Prime Pantry feature. However, I dislike that they allow bootleg items to be sold on their site and the price of shipping without Prime. I don’t care for the customer service layout, as it’s a hassle to connect to an agent.

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    Reviewed June 3, 2017

    Shopping at Amazon is easy with easy payment methods and free shipping. I do not like though that they keep promoting products I already purchased. Many items are one time purchases so I do not want to see things that may be better than something I already own. The product selection can be overwhelming too, but it helps to read reviews so I pick the best product option. It can take hours and sometimes days to decide on the perfect product option. But I like that I can read reviews on products to know I am buying quality which saves on having to send it back.

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    Customer Service

    Reviewed June 3, 2017

    I like that they have a variety of items and have free shipping for Prime members and I can find most of anything that I am looking to buy. If there is an issue, their customer service is amazing. Free shipping is always a plus. However, sometimes it can take longer to receive items and they let anyone sell so there could be fraud possible. It makes you unsure of who you are buying from if an item is not directly from Amazon. I have used Amazon for years and usually always a great experience and will always buy from them.

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    Price

    Reviewed June 3, 2017

    Amazon has a good variety of things to choose from, as well as the fact that you can get free shipping if you spend over thirty five dollars, so that's good. A few things that I dislike about Amazon is that fact that certain items are not apart of the thirty five and over shipping. Another things is that certain items are cheaper at the store. But my overall experience using amazon.com was good, I really didn't have any problems when it came to ordering and getting my shipment.

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    Customer ServicePrice

    Reviewed June 3, 2017

    I like the prices on Amazon and they have what seems to be a never ending list of products online. They also have great descriptions of their products available. While the checkout is very simple, I have had some confusion with the checkout receipts on more than one occasion. Sometimes, they are hard to understand and I get a little confused with the pricing of things. Nevertheless, they have answered a lot of my questions in a speedy manner so I'm overall very happy with the customer service on Amazon. I would rate them very highly.

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    Staff

    Reviewed June 3, 2017

    Amazon is the perfect online store for me. I really appreciate the attention to the even minimum detail. They are precise and of course the catalog of products is awesomely giant. They have improve the interaction with the clients and the sellers and the useful feedback that is so important for every business. I think it's one of the best companies of all the times. Amazon has been my retail store for excellence since the very beginning of my online purchases and always amazes me with the quality of the services they provide.

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    Reviewed June 3, 2017

    They have such a wide variety of items that you can find just about anything you want. The checkout process is quick and simple. To make it even better, you can get 2-day free shipping if you are an Amazon Prime member. That is an amazing deal. But sometimes when I try to refine my search, I end up getting items I didn't search for. I usually have to remove one classification, but then I have to look through so many more that it makes the search last forever.

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    Reviewed June 3, 2017

    I like the wide variety and free shipping over 50$ policy. The fact that you can go on and order something 24/7, also pretty easy to do. You can also normally find large amount of whatever you may be looking for for discount through this website. They don't accept PayPal in any form and was pretty let down that I could not use my paypal seeing as it's not only an online vendor but one of the largest. They also need to get a category or larger category in the Medicinal ** area personally for me. As well as blown glass products to use for tobacco & others. But all around because of convenience & decent prices will most likely shop there again.

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    Customer Service

    Reviewed June 3, 2017

    The selection of products is enormous. Anything you could ever want for any activity or thing for your home or car or baby or business. That's what makes things appealing until you scratch the surface. Customer service is a joke. I was charged a ridiculous shipping fee for a very small item but due to the way I was charged, that fee wasn't clear. The whole thing is a ripoff, I'm disgusted with and I hate Amazon. I will never ever shop from there again, I'd rather be hit by a semi and die. I'd rather you gouge my eyeballs with a fork or set my hair on fire. Someday if Amazon is the last business on Earth I suppose I'll be homeless scrounging for goods.

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    Price

    Reviewed June 3, 2017

    I love Amazon.com and I love shopping there at least 3 times a week. You can buy anything you want and you don't really have to be a Prime member to join. It's $45. You can get a 2 Day free shipping on whatever you want which is really nice and some items are free shipping depending on the brand and what you're looking for. And then most things are priced reasonably. I buy everything from clothes, to makeup, the food, baby toys, hair care products. You also get books, videos and movies and they offer a discount price when you join Prime. They also have a wide selection of shoes and I always buy mine at Amazon.

    However, they need to make the description on the items a little bit more clear so you could actually understand it and maybe this shipping should be a little bit cheaper. Instead of $89 or hundred for free shipping, they should drop it down to where it used to be a long time ago when it was only $90 for Prime for a whole year. That wasn't too bad. You can get a lot of stuff for that price.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed June 2, 2017

    I was looking for new running shoes and it so happened that my reliable shoe was offered by a "new seller" on Amazon for a super cheap price. Jody ** was the seller. They had other items at supremely cheap prices as well. I figured it was promotional as they were new. They were prices listed on Amazon - I never dreamt it could be a scam (it was). The products were shipped by a carrier CNUSKDS that does not exist.

    The frightening thing is that the green bar showing the packages movement kept lengthening - I believe Amazon is in on it! No product arrived. I can apply for a refund, but I think Amazon ought to supply the products (many sources exist on Amazon) at the agreed to price. They accepted the seller onto their site, use false tracking info, and lie you into buying from them. There is no way to know they are a fraud beforehand. Does Amazon not vet their sellers?! The Jody ** storefront on Amazon is gone which tells me that Amazon had identified them and shut it down, yet the green marker kept progressing. Shame on you Amazon! You owe me three products I ordered on your platform! ** and ** neither arrived! Fraud Amazon! You know and do not care!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2017

    I really wish Amazon's Customer service wasn't going downhill. It's really making me contemplate closing down my Prime membership I have had for so many years. I was suppose to receive a refund on an item that was suppose to be delivered on a certain day but was late. Instead, they refunded me another item I did receive that was cheaper.

    When I called I spent a long time on hold and was told they would just refund me the remaining amount but my account is still not correct, as it states the wrong item was returned. I told them I wanted the correct information on my account, not a fly by night solution to an issue. Not only did the remaining credit not show up on the account but it's still showing the wrong item. I'm told I need to call back to speak to someone else. Every agent I speak to is rude and sounds like they could really care less about being at work. What a headache over a 23 dollar credit. I've lost more working hours on this issue than what the credit is worth.

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    Price

    Reviewed June 2, 2017

    I've been purchasing a few items on Amazon consistently, and the main reason is because initially their prices were unbeatable and of course reasonable! Well, now I notice some of the same items that I purchased have went up, I'm seeing a lot of single items marked up. This is not what made Amazon popular. The idea that they would sucker you into business with appealing prices, thinking they've got you hooked and before it's all said and done you'll be paying just as much as if you walked in a store front, if not more considering there's tax on each item... Not happy about the inflation on prices.

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    Customer ServiceStaff

    Reviewed June 2, 2017

    I found out from a not-for-profit entity that had recently sent me a solicitation that they had acquired my name and address from Amazon.com. I called Amazon to ask them to stop selling my contact information. The customer service representative said she could only forward my "Inquiry" to another department. She would not give me a phone number for the other department. When I asked to speak to her supervisor she hung up on me. Beware, Amazon customers!

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    Verified purchase
    Customer Service

    Reviewed June 2, 2017

    Disappointing experience with Amazon Prime! I ordered a product today overnight for an important reason and its coming a day late after they shipped the item out late. Customer service had no solution fix their error and put very little effort in to it.

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    Reviewed June 2, 2017

    I like the quick and concise list of products and vendors at Amazon. When I find the product I am looking for all vendors selling this product are listed as well as the best quality products and vendors. Sometimes I get a list of things I am not searching for though and it usually takes a while to find the item I am looking for as products shown can be near random, and when I do find the product it can be a chore to navigate the product page. Finding my desired purchase can be a bit of a long process but once I have it is just a matter of finding a vendor with a decent quality rating, but all things considered it is a very enjoyable process.

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    Customer ServiceSales & Marketing

    Reviewed June 2, 2017

    I like the convenience of Amazon and the variety they carry. It changes daily. I like the good customer service, too. It is a good place to find a good bargain, but sometimes it seems like the products are not the same as advertised like dog food for example. I read that their dog food was making dogs sick so I refuse to buy dog food on Amazon. Why are dogs getting sick of brands I use ordered off Amazon? It doesn't make sense at all.

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    PriceOnline & App

    Reviewed June 2, 2017

    I search for what I am looking for, then the results come up with a differentiation between new and used, and how many they have left of each one. I then choose and proceed to check out. AND THEY HAVE ME PICK THE SHIPPING I WANT AND THAT IS IT. I love how extremely quickly I can get my shopping done. I can always what I am looking for at the best prices. I also like the one click checkout service when I am buying my ebooks on my tablet. I have honestly never had a negative experience with purchasing from Amazon.

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    Sales & Marketing

    Reviewed June 2, 2017

    I like how easy it is to use Amazon.com. It's a very efficient website. But it is almost a little overwhelming with the amount of products that they have. I would also like to see a little more used items for sale or one day only promotions. But Amazon is by far the best online shopping site. They always have great personalized recommendations for you to choose from. And the overall one stop shopping experience that it provides often has very good deals as well.

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    Reviewed June 2, 2017

    I like buying all my DVDs, CDs and books that I want through Amazon. I can find all the older titles that I could never find in a regular brick and mortar store and can always find the titles that I want to buy in all the categories that I always buy through Amazon and can get free shipping as long as I spend the minimum amount. I don't like purchasing through third party sellers as I don't trust the quality of what I would be getting from these third party sellers and I would have to pay shipping.

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    Online & App

    Reviewed June 2, 2017

    I love the website Amazon. You can always find great and awesome deals for anything and everything you're looking for and even stuff you're not looking for is on the website. The only thing I dislike about the site is sometimes there is scammers so you have to beware and not run into the scammers otherwise that is one awesome site and I love it. My overall experience has been the best so far but I know other people have been scammed out of money but Amazon is gonna fix the issues and get them resolved asap.

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    Customer ServicePrice

    Reviewed June 2, 2017

    Amazon is the most reliable when it comes to online shopping. I know my personal information is safe and that anything I order is safely delivered to me very quickly. Items I purchase usually arrive earlier than expected delivery date! However, Amazon should have a better selection of certain things, like women's clothes. I've never been able to buy clothes on Amazon.com and I totally would if I had a good enough selection. I also think they should offer a clearance section in the website. Cheaper options if available. Overall, Amazon is definitely one of my favorite online shopping websites. Customer care over the phone has never given me one problem and they were really nice.

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    Price

    Reviewed June 2, 2017

    Amazon is really cool and my experience with them has been very pleasant. I really enjoy the site and have purchased a lot from Amazon.com over the years. I like that it caters towards everyone with an extensive amount of products and services. It has been really aggressive with their products in offering a lot and I really like that. I also like the shipping aspect of their site. It's really nice to be able to rely on expedited and exclusive shipping to Prime Members and items arrive in a timely manner. However, it takes a while for Amazon to price match other competitors. But overall, Amazon is a very good service. I would definitely recommend using Amazon.com. I look forward to more business with them in the future.

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    Customer Service

    Reviewed June 2, 2017

    Shopping at Amazon is a love-hate relationship. I love it because the product selection is absolutely great (if it exists, it's most likely on Amazon.com). I love the purchasing process -- it is very easy to find, and select the item(s) I am looking for. However, the customer service is absolutely the worst I have ever witnessed. Finally, their feedback system has no rhyme or reason to it.

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    Customer ServicePrice

    Reviewed June 2, 2017

    Excellent customer service and products and great incentives. I like the large selection available in the different departments and that things can be returned fairly easy. I can pretty much find anything I want and the prices are usually good. I also like the incentives offered, such as Amazon Prime.

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    Price

    Reviewed June 2, 2017

    Amazon has a fair amount of offers, however they offer a lot of international which I am not interested. I do enjoy buying what I want to watch. There are plenty of apps you can get free. I watch mostly everything I want on YouTube and I still have my local stations as well. The price is well worth it, way, way, way better than cable or dish! You buy what you want to watch is the best way to go!!!

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    Price

    Reviewed June 2, 2017

    I like Amazon.com's large variety of almost anything you can think of and being able to get free 2 day shipping with prime. The prices are very competitive but the website navigation leaves much to be desired. It can take a long time to find the best deal on certain items a lot of the time. It's very annoying when for example a clothing item says a range of prices but you can't instantly see the cheapest option. The prime video is not very intuitive either. Also, several times items have taken longer than two days with prime. Sometimes a lot longer with no apologies or anything. I also had problems with gift cards. One was ordered but when I went to the store the gift card was empty! It was embarrassing and a waste of time. But overall it's great. It's mostly a very good website to use with few problems.

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    Customer ServicePrice

    Reviewed June 1, 2017

    I like the great products at low prices and friendly customer service. They have a very large selection of products. They also have great customer service with free shipping at low prices and always correct any problems. They ship immediately and they go out of their way to satisfy all customers. We buy sports cards for our business here in Montoursville, PA. We have found a large selection of sports cards at Amazon.com. We have also told our friends and family about the site and they agree it is AMAZING!

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    Reviewed June 1, 2017

    I like Amazon prime where I get my order in 2 days with free shipping. They are reliable and have great service and they helped me when I needed assistance. It was quick and fast. I also like that I can find anything I need. My overall experience with amazon is awesome, I like them a lot.

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    Customer ServicePrice

    Reviewed June 1, 2017

    Amazon is easy to use. It is easy to find items that I want and easy to get it shipped directly to my door. In addition, Amazon offers good choices of so many different items. It is a surprise when I can't find what I want. One thing I dislike about them is that the price is not always competitive. It seems like the prices don't always reflect what the real world is selling the item at. Overall, my experience with Amazon has been good. The selection and price for the most part is very good. Being able to return items is very easy and simple. Also customer service is great. Any issues that I have had have been resolved fast.

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    Price

    Reviewed June 1, 2017

    I like the colors, the legitimate looking website of Amazon and that there are recommendations based on my purchases and they aren't shoved in my face. Plus, there are various sellers who sell things at a cheaper price. I also like that there is a step by step purchasing process so I don't misclick something and accidentally order the item, a confirmation on what items I would be buying, a receipt for my purchases and I can change my order within a given amount of time.

    The cart is accessible at any point when I'm done with shopping and there are categories and a search bar to search for anything I need. But sometimes deliveries are later than expected. I don't like that I can't see the taxes I would be paying and some of the prices don't show up for the specific items but it's really the seller’s and not Amazon's fault. The free shipping is a bit confusing, it doesn't show on one page and I don't know if the purchase for a different address is counted toward the free shipping requirements.

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    Customer ServicePrice

    Reviewed June 1, 2017

    I like that you get free shipping on orders on 35. I like all the different options on things you can find, this you can't find anywhere else. I love what Amazon Prime offers its customers, but sometimes they are a little pricey than they would be at the store. Some of the vendors have sold me damaged clothing several times. It's really annoying. Overall, Amazon has great customer service. They are really good about trying to make it the best online shopping experience for its customers. It's been really good.

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    Customer ServiceOnline & App

    Reviewed June 1, 2017

    The website is easy to use and there are more than enough products to choose from. On Amazon, it is easy to compare similar items and from various sellers. You can sort by relevance, popularity, or price. You can also view items from the same seller so that you can possible shorten the number of orders you place if they cater to multiple items you want. Purchasing is easy and shipping is fast. Customer service always responds quickly as well in my experience. I really love Amazon. The only thing I would change is to bring back the Amazon Prime that you can share with friends and family. Also it would be wonderful if all items were eligible for Prime. If you pay for that privilege, you should have it on all purchases!

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    Customer Service

    Reviewed June 1, 2017

    Amazon Prime, I love the personal side of being able to read reviews before buying and selecting the seller I buy from. Amazon has done some amazing things for our pockets. From start to finish, buying a product and selecting the product are fun. I love seeing all the different items I can buy from different people. I like everything about Amazon, they haven't ever let me down. Their customer service is great.

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    Customer ServiceStaff

    Reviewed June 1, 2017

    I like the customer service. They were really helpful, friendly and really made a big difference in helping me with my problem. I had a problem with my order and they fixed it. The turn around on returning my money the item and getting me the corrected one was great. I also like the idea of how people can run their own store right on Amazon. However, sometimes the sellers don't give you what you buy. I think that can make it hard sometimes to sift through all the clutter. So I feel like as this is a good thing and gives people freedom. It can also create a problem if am I getting exactly what I ordered.

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    Customer Service

    Reviewed June 1, 2017

    You can find just about anything on Amazon! You can see others' reviews and compare prices. The customer service and return policies are awesome. Add Prime Membership to the experience (FREE two-day shipping!) if you are a frequent buyer... it pays for itself... AND you get other "perks" with Prime Membership as well!

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    Price

    Reviewed June 1, 2017

    My overall shopping experience using Amazon has been excellent. I really like the way product are presented. There are a great number of manufacturers and providers listed on the Amazon.com website, and they have a very large and comprehensive amazing selection of items in just about every category. There is also a very wide range of prices to accommodate almost every budget. Shipping in my experience has been accurate and timely and so far I have never had a purchase damaged so that I had to return it. I am very happy with my shopping experience on Amazon.com.

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    Customer ServiceStaff

    Reviewed June 1, 2017

    It's a beautiful online retailer that has all the items you could ever want at the prices that you need that's why I shop there because they have things that nobody else has and that makes shopping at Amazon so much better. Also, they handle all your shopping experiences as if it were theirs. They are very professional in their call center and make sure your transaction is very smooth. When you do purchase something even though you know you have money on the payment that you paid with they give you a confirmation email and it doesn't state that your payment is being processed. It just states. "We'll give you a confirmation email once the ship ships." But it's a great experience shopping at Amazon and it's very unique.

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    Customer Service

    Reviewed June 1, 2017

    I use Amazon.com for 99% of all online purchases and always check Amazon.com for a certain product before going elsewhere. They have great availability of products and I use the prime option to listen to most of my music! I love that Amazon Prime has free 2-day shipping. The only thing I don't like about Amazon.com is not all music is available on Prime Music option, but even that is a minor inconvenience. My overall experience using Amazon.com was very satisfying. If I've ever had a problem with a product I've always had great customer service and given the appropriate feedback for those purchases because I for one look at their rating from other people buying that same product, so I know how important it is to leave a good rating when it is due.

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    Reviewed June 1, 2017

    Amazon is just easier to get to online than most of the websites that I come across and also much easier to pay for things on, I definitely like that in a website that I use but I do not like that some of the things that I have bought from them have not actually been from Amazon at all but from a third party which did not turn out all that great since I tried to cancel one item but it did not cancel after all. The first experience I had was fairly good but the next time I bought something from them that I did not like so much I was not able to return because it had been over 30 days.

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    Customer Service

    Reviewed June 1, 2017

    I specifically like the options for members that have Prime membership, discounts, offers, payment and shipping options, customer service, range of products. I have issues with Third party sellers and their pricing and shipping and return and refund policies; out of stock products, pricing, package packing and delivery. Also, my last purchase never arrived. I had called customer service three times to resolve the issue and it never got resolved until I just canceled it and got a refund. But my experience usually is exceptional.

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    Reviewed June 1, 2017

    We have always had wonderful service with Amazon and haven't had any problems at all with any of our monthly purchases. Our family purchases from Amazon.com regularly with no issues and we always have expedient service. We are able to purchase our groceries, home good, as well as homeschooling supplies. I love that they have been around for a long time and are so reliable and offer such a wide variety of products. I also love using Amazon Prime and look forward to placing our orders each month with Amazon.

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    Reviewed June 1, 2017

    For the most part, there is usually a very wide selection of products available in nearly all of the categories in which I am shopping at any given time. However, it's frustrating sometimes if I do not meet the free shipping threshold. Other than that, the overall experience usually goes very well. Customer support is typically very responsive to my concerns and issues are resolved quickly when they arise.

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    Customer ServicePriceOnline & App

    Reviewed June 1, 2017

    They have an amazing selection of products and their prices are fair. I can always find what I'm looking for and it easy. Their website is very user friendly. I have been very pleased every time I have bought anything from Amazon. They have very good customer service. I like that they stand behind every product you buy. I dislike paying for shipping though. I don't buy enough to make it worthwhile to join Amazon prime. If I wanted to stream TV shows then maybe it would be worth it.

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    Reviewed June 1, 2017

    I like that Amazon always have the products I am looking for. They have just about everything. Clothes, books, food, home goods, electronics, beauty products, movies and I love the books. They have a wonderful selection. The checkout process is very simple as well. Also, the shipping and delivery are great. A lot of customer reviews show that their experiences have been great. Their ratings are phenomenal too.

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    Customer Service

    Reviewed June 1, 2017

    Amazon’s site is user friendly. It's really my go-to online shopping source. Product selection is not much of a headache with their review system, the purchasing process is quick and reliable, and the customer service is great. Shipment is always on time or even early! The reviews others give are helpful in deciding the quality of the product in question. Sometimes I'll be looking for an item but I can't find it on Amazon or options are limited, but that's not exactly something worth putting the blame on Amazon though.

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    Price

    Reviewed June 1, 2017

    Amazon.com has a wide selection of items from everywhere. So many items that I can't find anywhere else and it's nice to find them. A lot of people use it every day. Pages load very fast. Prices can't be beat on certain items and are so reasonable. They also have fast delivery and I enjoy some of the suggestions of what others looked at. However, the site can be confusing. I click on an item and see 7. I don't know which to look at. Searches could work better and stay only on the item I'm looking for. Suggestions are nice but I know what I'm looking for but have trouble finding it.

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    Customer ServicePrice

    Reviewed June 1, 2017

    I like Amazon's amazing customer service and incredibly fast shipping. It's convenient. It could literally be the only place I go to for all of my shopping needs. I can find anything on Amazon and I can have it delivered by the end of the day (for some, not all products of course). With product selection, purchasing products, and customer service, Amazon leaves nothing to be desired. Their customer support is the best I have ever experienced. I can buy confidently on Amazon knowing that I will get the item I paid for and nothing less, otherwise Amazon will make it all right. There is no risk.

    However, I don't like having to sort through reviews to look for genuine ones. There are times where the prices are way too high in comparison to how much the items would cost in a store like Target or Walmart. I also don't like buying from third party sellers because I've had one too many unfavorable experiences with buying from them to want to purchase anything that is not "ships from and sold by amazon".

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    Price

    Reviewed June 1, 2017

    Some of the products on Amazon take a lot longer to ship and some don't offer tracking options. Nevertheless, Amazon is a respectable business and they come through on all of their products. They have an amazing selection and both prices and shipping are usually reasonable. They make shopping easy and fun and offer free shipping on a lot of stuff. Overall, very good experience. I'm happy with everything.

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    Customer ServicePrice

    Reviewed June 1, 2017

    Amazon gets me fast and cheap shipping and the purchasing process is great. You can easily find products that you want to buy and it's reliable and quality stuff from other shippers. Also, makes sure stuff is not late. I would like to be able to talk to the shipper through chat. I don't like that you can't see more of the product before you buy it, the shipping cost and the site doesn't always correctly tell me where my order is. But the customer service members always help you with missing purchases. I love everything about Amazon.

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    Verified purchase
    Customer Service

    Reviewed May 31, 2017

    For the past 4/5 years I have been an avid Amazon shopper. Before now when there was a problem they would solve it. I have purchased many thousands of dollars worth of items from them these past number of years. I'm a Prime member and have been previously very happy with Amazon Customer Service... NOT ANYMORE. I cannot find the link anymore and when I went out on the web I was able to find a phone number... I called the number and someone with an overseas accent answered. It took almost ten minutes just to find my account and from there it just got worse. I will be using other retailers to purchase what I would have bought from Amazon from now on. How does Amazon expect to run a business while decreasing customer service?

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    Reviewed May 31, 2017

    I like Amazon because they offer a wide range of products that I like to buy with different prices from low to high, along with a membership that gives you deals like free shipping when you spend a certain amount. A specific thing that makes me dislike Amazon though is that some items are defective when you buy them and you have to spend money to return them and the reviews don't satisfy me. But I am overall very satisfied with using them because they offer a huge variety of products that I need along with a customer support base that help out when I need it and a return policy that is hassle free.

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    Customer ServicePrice

    Reviewed May 31, 2017

    I like Amazon’s a little bit of everything to offer and they have great customer service and return policy. I also like that checkout process is simple and quick, with reliable card processing but I do not like the shipping costs being as high as they are. They should drop it back down to $25 or offer free shipping on certain days and also I don't want to age to be a member just to qualify. I love how they show suggestions and every price is affordable and really enjoy the entire shopping experience.

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    Customer ServicePriceStaff

    Reviewed May 31, 2017

    The prices for most item are cheap, and they have a variety of each item and most of the time I get free shipping. All products I have bought in the past are great and would recommend others to check Amazon.com out. The only thing bad is sometimes they don't have a certain product or they are all sold out or are expensive and some items are not free shipping. But their customer service is awesome and very helpful when you need help. Purchasing process is very easy and easy to understand, too.

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    Reviewed May 31, 2017

    I receive my items fast, no damage and is cheap to ship, and I didn't have to pay for shipping. It also had a huge variety on the objects I was searching for!!!! It was a wonderful experience!!!! I loved it and I'm gonna shop online more often.

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    Reviewed May 31, 2017

    The specific things that I like about Amazon.com is the convenience of the operation of this business. I enjoy going there ordering what I need and when I need it. I also enjoy the Prime Membership because I can get whatever I order in two days. Maybe the only thing that I dislike about amazon.com is that when I put something in the search bar things do not always seem to come up when I put exactly in. But I approve highly of amazon.com. Using amazon.com My overall experience out of 10 Stars would be 11. They have not ever disappointed me and I don't think they will ever. My overall selection of the purchasing process is awesome, the product selection is awesome. Also I have so much to choose from. You can never go wrong. They live up to their word.

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    Price

    Reviewed May 31, 2017

    I like the variety of products you can choose from and the prices are sometimes much lower than other stores. I love the Amazon Prime membership which allows you to get free 2 day shipping. The only thing I dislike is that there isn't a store near me to shop in and I can't see what I am buying before I pay for it and sometimes I pick the wrong items and have to return them but I have had a great experience with Amazon overall. I have bought many different items from clothing to electronics and have purchased them at cheaper prices than other stores I love.

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    Reviewed May 31, 2017

    They sell almost everything. From beauty products, to nursery decor, to tools and car parts. They carry many different brands and have a selection from every category. But you can't trust all of the products. I would never buy beauty products from amazon because companies have complained their products have been watered down or repackaged and resold. Also, delivery can sometimes be an issue and I've ordered an item, waited weeks for it to arrive and was then told the item wasn't in stock but I could have something similar.

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    Price

    Reviewed May 31, 2017

    Amazon is easy to handle and to return and is pretty cheap when compared to other retailers so I prefer it the most. But the Prime shipping is costly and if they can give the Prime shipping for free it will be useful for us. Many people are not shopping with Amazon because of the costly shipping. But the shipping is fast and the products are good. Till now whatever I got it was in good state and the rates are good and products are of wide range. I would love to have Amazon for a longer duration.

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    PriceOnline & App

    Reviewed May 31, 2017

    I like that Amazon has a wide selection of items, with fair market prices, also they have good shipping deals. They make check out and delivery convenient. It is easy to use their website or apps. However, I don't like that sometimes the shipping prices are too high and that I have to subscribe to a fee for service to receive better deals on items, shipping, and price. But overall I would use their service again in the future for hard to find items.

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    Customer Service

    Reviewed May 31, 2017

    I am a perfectly satisfied customer of Amazon.com. I had a very good experience, excellent service, and easy page loading. I love the one click purchasing process, so many products to select, and follow-up survey. I also like the easy online shopping, free shipping over $30, fast delivery, chat online if problems, no hassle, order is correct as shown, and customer service is very good. I have never had a problem ordering, finding any products I want or need.

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    Price

    Reviewed May 31, 2017

    Amazon.com is extremely easy to use, and the prices are reasonable. The selection was great, and it was easy to do searches for things I wanted. I enjoyed perusing the selections, which was vast, and the purchasing process was easy. I got my purchases in a reasonable time frame, and everything was exactly what I'd ordered. When I received the items I ordered, everything was in good condition. I'm quite satisfied with it, and I would recommend it to everyone.

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    Customer ServicePrice

    Reviewed May 31, 2017

    I like Amazon's Prime 2 day shipping. They have many different products I can choose from. They give me so many different options. I can rent textbooks for school and get them at such a cheaper price than they are at campus bookstores. Also, I can earn more points with every purchase since I have an Amazon credit card. Everything is perfect to me. Although they could change the way they ship items as sometimes even though it says 2 day shipping it does not get here in two days which is very disappointing when I am paying for those services. Overall, it's been an amazing experience. They have the best website out there with very easy and quick access to make transactions. They also have the best customer service who are always there to help you. If a seller does not want to return an item, they will always find a way to get it fixed for you.

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    Reviewed May 31, 2017

    I like the wide variety of stuff & fast shipping. It's a fun site that is easy to use & browse. The pictures are always pretty good & show the item in great detail. Sometimes I get on there just to see what all items they have on site. The font is a good size, too. However, I wish there was more payment options, more variety in billiards/pool department. I also wish sellers were required to put more in depth descriptions of the products they are trying to sale. Nonetheless, I have had nothing but good experiences with Amazon, never had an issue at all.

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    Customer ServicePrice

    Reviewed May 31, 2017

    I like that their prices are competitive, their shipping is free and is usually quick, and many items have free returns, which is particularly helpful when purchasing items online, as you can't actually see the color and quality of items you're purchasing over the internet. The one thing I do not like about Amazon is that I must pay with a credit card. I would like another option, such as PayPal or direct debit, so that I can better control my spending there. But overall, shopping at Amazon is a worthwhile experience. Their goods are diverse and their customer service is (eventually -- sometimes it takes several attempts to get them to understand a problem) quite helpful.

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    Customer ServicePrice

    Reviewed May 31, 2017

    They have a large collection of products representing almost anything you can think. They are also very affordable and they have special promotions such as Amazon Prime through which you can get all kinds of movies, tv shows, etc. for a subscription. if you belong to Amazon Prime you can get free shipping in as little as two days. Amazon.com is one of my favorite places to shop. They also make it easy to return things that don't work out.

    It was very easy to find different varieties of products to order from amazon.com. Everything is arranged very well and it all makes sense. It is easy to select products you want and the actual purchasing is also very easy. Also, their customer service is great. If you don't get your package for some reason or other they will send you a replacement. But I dislike to a certain extent the courier services they use. Sometimes the couriers do not show up to deliver packages until 8 or 9 at night. And I don't think their delivery services are as good as FedEx or UPS. All in all, I love Amazon and it is one of my favorite places to shop.

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    Price

    Reviewed May 31, 2017

    Amazon has a good selection of products and the products are good. I like their prices and delivery options. They are always on-time, if not early, and things always arrive in good shape. On the other hand, I'm not sure who I am buying from and if they are going to rip me off. I am also not sure of the quality of the product since I can't feel or touch it.

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    Customer ServicePriceStaff

    Reviewed May 31, 2017

    I love that Amazon has so much to offer, variety, convenience, fair prices, bulk sizes. The shipping is incredibly fast even when receiving items literally halfway around the world. However, I hate the layout, the amount you have to spend for free shipping, that Paypal isn't check out option and search results don't filter as well as competitors sites. But overall my experience has been pleasant one, despite the hiccups which are often few and far between. Customer service is courteous and prompt. Also they do a good job at making me feel safe shopping from reliable reviews and holding sellers accountable.

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    Price

    Reviewed May 31, 2017

    Amazon has everything I'm looking for and fair prices and great shipping delivery times. I always look on their website first to search for merchandise that I am looking for and sometimes I just like to browse the site. I have exchanged several items and it was hassle free experience. Even their returns are easy to complete. I would recommend this site as a first stop for all your purchasing needs.

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    Online & App

    Reviewed May 31, 2017

    Amazon is easy to shop on, but some of the shipping charges are too high. If the site offered free shipping on everything, they would have a lot more customers. My overall experience is good because Amazon is an easy to use website, with a lot of selections on the page. It has a good search engine to find exactly what you are looking for on the website. The checkout is also easy to navigate.

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    Price

    Reviewed May 31, 2017

    I like the Amazon Prime. The free overnight shipping is amazing! Also, it's fast and convenient. It's also really affordable and they offer a student discount which is great! But there are items that are not Prime and they are sometimes questionable in quality and price. Like the items from China are never as good as the ones that come from Prime. My experience was awesome and I would use Amazon again. It's quality and it's something for everyone to use. It is pretty much a one stop shop! The Amazon Prime movies are also a super awesome bonus feature for all to enjoy.

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    Customer ServicePrice

    Reviewed May 31, 2017

    There's variety of products and good prices and fast shipping. Products usually in stock and can usually find exactly what I'm looking for, even unusual items that I can't find in local stores. Have had good luck buying clothes, shoes, and household items. Shipping costs are sometimes high and product descriptions are occasionally inaccurate. Because of the large selection of items, it can sometimes be difficult to find what you're looking for. Sometimes I become overwhelmed with the selection. But had good experiences with purchases, returns, and overall customer service. Enjoy browsing the site for new products.

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    Reviewed May 31, 2017

    Amazon is the best of the best. The selection process is usually pretty organized. I've seen much worse at websites that make you have to buy things in bulk such as Alibaba. Amazon is very professional and reliable. Its reviews are very helpful, even with discovering things that people buy to use for certain problems. EX. probiotics for digestion and candida regulation, hyperhidrosis sufferers using alcohol to control their sweating. etc. I use it in both conventional and unconventional ways.

    Amazon has something for everyone and they're convenient. The free 2 day shipping for Prime is great too though their prices are the second best compared to eBay. That's not a con though. It makes me feel like they have better services and more protection to offer. The only thing I wish Amazon had that they don't now is the option to pay by PayPal. I'm not sure how safe my credit card info is directly on their servers.

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    Customer ServicePrice

    Reviewed May 31, 2017

    I like their cheap prices and great deals, as well as their prime membership. Sometimes the quality of the products do not match what is presented in the picture. But I have had a great experience overall with Amazon, including their product selection, purchasing process, and customer service.

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    Customer ServicePrice

    Reviewed May 31, 2017

    The products on Amazon contains a wide variety that will fill your needs. The purchasing process is actually simple with a few clicks here and there. The customer service is great for they do their job and reassure you that they will provide you with the best. Good products, cheap price. Amazon Prime is great because the free shipping does help a lot especially in cases where you might need a product quickly but one experience that should be taken care of is how Amazon tends to change your current shipping address to that on the default, which could totally screw up your delivery.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 30, 2017

    AMAZON ASSISTING IN CHINA SCAM! After dealing with issue since April and still having no resolution, we are hoping this might be a story you would be interested in. We ordered some exterior sconce lighting from Amazon Market back on April 7th. We were told it would take 3-4 weeks to receive. The lights were relatively inexpensive, but we assumed that Amazon was trying to break new ground by putting the consumer in direct contact with China manufacturing and cutting out the middle man; thus the cheap price and long delivery time. We took the chance and submitted the order.

    After 3+ weeks, we were informed, through our tracking information, that the lights had been delivered and our order had been fulfilled. Turns out, the lights were delivered to an address in San Antonio, TX some 300 miles away from the address (our home) in Hurst, TX. When we contacted Amazon, they told us that we would have to contact the seller directly. This was the first of many times Amazon sidestepped us as customers and made us deal direct with the China manufacturer. We contacted the seller, who agreed to resend our order, but it would again take 3-4 weeks to receive. We again reached out to Amazon for assistance in having the seller provide expedited shipping, but to no avail no assistance from Amazon.

    Once we finally did receive the lights, THEY WERE HORRIBLE!!! The quality was horrendous! They looked like cheap toys. We immediately contacted Amazon and told them we were dissatisfied with the product and wanted to return them for a refund. Once again, we were told, by Amazon, that we would have to deal with the seller directly. After contacting the seller, they told us we would have to pay for the return shipping, and once they received the product back in China, they could then provide the refund. At this point, we once again reached out to Amazon for assistance.

    After speaking with Amazon, they told us we would indeed have to come out of pocket for the return shipping costs, but that Amazon would reimburse us for the expense once the following criteria was met. We had to ship the items to the manufacturer's contact point in California. Before we shipped the packages, we needed to send tracking information to both Amazon and to the manufacturer's contacts that we were given. Once the certified package was received and signed for, we would then need to provide Amazon the confirmation email and proof of receipt at that time, we would be reimburse for the shipping only. The refund for the lighting would still have to come from the manufacturer EVEN THOUGH AMAZON MARKET DEBITED OUR ACCOUNT FOR THE PURCHASE.

    After meeting all of Amazon's requirements, we did in fact receive the shipping refund. Unfortunately, after contacting the manufacturer for the refund on the lighting we were told that the lighting was never received!!! We were told that we should have notified them that a package was being returned and provided a tracking number WHICH WE DID! We again told them this but they responded by telling us that they would have to launch an investigation to locate the packages.

    Once again, we contacted Amazon, looking for assistance and resolution. We were told by Amazon that they would reach out to the seller to see what they say and then they would make a determination on the status of the case. It has now been almost 2 full months and at this point, we just don't know what to do or who to turn to for resolution. All emails and documentation collaborating this story are available.

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    Reviewed May 30, 2017

    Amazon choose to credit me from the gift card instead of my credit card. Should be credit card as 63 dollar purchase and used 25 gift card first but very sly want you to come back and buy from them again. Should have credited my credit card as told!!! Unethical practice.

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    Reviewed May 30, 2017

    There are a lot of things that I like about shopping on Amazon. I love the convenience of shopping through a mobile app for everything that I need. I also love the shipping options for items in my cart. Depending on the urgency, I can always get faster shipping. I have never had a negative shopping experience with this company. Even when I did, their return and refund policy is superb.

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    Customer ServicePriceStaff

    Reviewed May 30, 2017

    Using Amazon has always been easy for me. They have a ton of different products at great prices. It makes it easy to find almost anything you are looking for and the prices of products are often cheaper than you find in other stores or websites. Plus I like that the shipping of most items is fast. Also, customer service is always great. The representatives are easy to work with and are always willing to help you with anything you need. However, I don’t like that sometimes when you order it isn’t always clear where your items are coming from. I also wish that they offered free shipping on items without having to purchase Amazon Prime.

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    Price

    Reviewed May 30, 2017

    I like Amazon because there are a lot of different options. Plus, the deals you can get through Amazon Prime along with the Amazon Prime streaming device is awesome. Amazon has some great shows that are only available if you are a member. The only thing I dislike is you have to pay quite a bit for Amazon Prime. It should be a little cheaper so everyone would be able to afford it. But my overall experience with Amazon has been great. Everything I order comes in a timely fashion, too.

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    PriceStaff

    Reviewed May 30, 2017

    Our experience with Amazon has been amazing. We would not change at all. We have gotten fast friendly service and expedited delivery. It is so convenient that it really has become our go to retailer. They have always been about meeting the best needs for their customer base. Any issues are resolved promptly and politely. They have an amazing range of products and their prices are fantastic. The 2 day shipping option really helps with getting products in a timely manner. We also love the food delivery service.

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    Customer ServicePrice

    Reviewed May 30, 2017

    I like the great deals on Amazon. They have great prices and amazing customer service. Also they have easy returns, free shipping on many things plus great selection and variety of products and much more! It is always a simple, pleasant, and satisfying experience to shop with them.

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    Customer Service

    Reviewed May 30, 2017

    Amazon.com have a wide variety of items to choose from and I like the registry aspects for baby items. Products are easy to find and purchases are easy. They have good products and I’ve ordered a lot of different items that I would never find in the store. But one time I did not receive an item I ordered, but that was not from Amazon, but the supplier and they resolved the issue fairly fast. Customer service are also very friendly and helpful when needed and they refunded my money when I didn’t receive an order.

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    Customer ServicePrice

    Reviewed May 30, 2017

    They have a good return policy if you are not happy with the product. They also have a customer service line which is quick wait times, and very helping. ALSO I can track my package which is pretty neat itself if I ever think it is taking too long. They sometimes take a little slow with shipping and it can be expensive just alone for the shipping, but product came intact and overall happy with experience. I will definitely be buying from Amazon.com again.

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    Customer ServicePriceStaff

    Reviewed May 30, 2017

    I really like that Amazon offers Prime 2-day free shipping. I also like that there are lots of detailed reviews and images of the products. Amazon has a huge selection of products, and I know I can always find what I'm looking for there. But the price fluctuations can be a bit frustrating. Also I find it very difficult to shop for clothing on Amazon. The clothing department doesn't seem to be very well organized. Otherwise I use Amazon several times per month, and I have had nothing but excellent experiences with Amazon customer service. Their return policy is more than fair, and their customer service representatives are professional and polite.

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    Process

    Reviewed May 30, 2017

    There are so many things that I like about Amazon. I like that Amazon has a wide variety of items and I love the Prime membership with 2 day shipping on so many different products. I have had a good overall experience shopping from Amazon in the past and will continue to do so. I've placed several orders from them and never had any problems. Even when returning products, the process went very smoothly.

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    Price

    Reviewed May 30, 2017

    The products could be shipped sooner and the prices need to be more reliable. They also need to charge less taxes on your purchases. I dislike the fact that I have to now pay taxes on the items I buy from Amazon and how long it takes to receive something and the sudden changes in the prices of their products. But I like their prices, the wide selection of products in different categories, all the different shipping options they have and some of the exclusive items they have.

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    Customer ServicePriceStaff

    Reviewed May 30, 2017

    Lots of products and great pricing. Always find something innovative and unique for any occasion, holiday or just for yourself. They always carry a wide variety of interesting items that are for everyone - women, men, kids, pets, your household and any other use. But I don't like that you have to be an Amazon prime member to get the two day free shipping as it is difficult for people like myself who are on a budget and can't afford to be able to become a member and keep up with the monthly fee. Other than that, Amazon is easy, convenient and updated and appealing and customer service is great. When you need some assistance they are always very responsive in a timely manner.

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    Price

    Reviewed May 30, 2017

    I like the variety of items I can buy on Amazon from a variety of sellers. When I was a college student I really appreciated the ability to buy used books there. Now I appreciate the ability to shop for the lowest price on what I want. However, it can be difficult to browse for a type of item. For instance if I'm looking for a light blue shirt it can be difficult to find what I like. But overall my experience was pretty good. The product selection and purchasing prices are pretty easy. I also appreciate the ability to get my items quickly.

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    Customer ServiceOnline & App

    Reviewed May 30, 2017

    I specifically like that Amazon has a wide array of products. I love their star system and user feedback option. Also, I like the design of their website, and their two day or even next day delivery options. Ease of purchase; one click and you're done. This is also dangerous, because my kid can get ahold of my phone and go on a spree. Also, I don't like that Amazon doesn't do enough that to prevent patent fraud, and third party vendors from China. I think that it should be noted exclusively which products are the original and which are knock offs, because the knock offs could get you seriously injured. But I'm generally pretty happy with amazon. We are prime members, we buy everything from clothing to home goods, toys, books, along with many other products. Also, when I was on deployment in the Gulf, amazon was the only packaging service that would drop off our products on time. This was out on a ship in the middle of the ocean. Pretty impressive.

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    Customer ServicePrice

    Reviewed May 30, 2017

    It is fast and easy to look at multiple products that are all different kinds of things, and purchasing is very easy to get through and uncomplicated. I prefer to shop online to going to physical stores although some products seem overpriced, that's not really something that is likely to change. Also, a lot of the products I have looked up are out of stock which can be pretty frustrating. I've received all products on time and in good condition, there has only been one time where the product was slightly damaged, but it was an eyeshadow makeup so the powder was broken up but it was still appliable. Sellers reply quickly, within a few hours usually.

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    Customer ServicePriceStaff

    Reviewed May 30, 2017

    Overall, my experience has been good because I get my orders in 3 days or less and my merchandise arrives unbroken and intact and I like to use the e-certificates I get from surveys to make my purchases. Also, they have affordable merchandise. I go on to live chat and converse with one of their representatives about my dissatisfaction if there was until it is resolved which is very very quick.

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    PriceStaff

    Reviewed May 30, 2017

    I like the convenient shipping, user reviews, tons of products, low cost, videos with Prime. Subscribe and save gives me great discounts and convenience for a working mom. As company gets bigger I worry that it'll become like Walmart and lose its value of caring about larger societal impact. Heard they weren't treating workers in warehouses as well. But I had really good experience and not much to complain about. Recommends me things based on what I previously bought. 2 day shipping is amazing, returns are super easy. Very customer friendly company.

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    Reviewed May 30, 2017

    Amazon has just about everything anyone needs.They can be annoying when they try to recommend things for you to buy. For instance, you buy a watch then the next week or so they keep showing you more watches you might be interested in. But they have a very broad selection of products and one of the easiest point and click checkout processes found online. They are very easy and efficient when needed to do returns and overall Amazon is great.

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    Customer ServicePrice

    Reviewed May 30, 2017

    Amazon is a great company. It has a lot to offer with a very reasonable price. I like the free shipping and money back. They guarantee their products. I have ordered several items and even though I did receive some damaged items, Amazon displayed great customer service and immediately reshipped my items with no questions. I have never had a bad experience with anything I have ordered from Amazon. Any concerns or issues was handled with great customer service.

    I would love to see all items have free shipping though.

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    Price

    Reviewed May 30, 2017

    I have been shopping on Amazon and I am able to find great gifts for great prices for my entire family. There are always many product selections from many different sellers and I always get a great price and have had no problem returning items when needed. I very much enjoy and I feel that Amazon is great place for online shopping and easy checkout. I like the delivery time as well.

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    Customer ServicePriceOnline & App

    Reviewed May 30, 2017

    I like Amazon's website. I like its layout and it's easy to use. I like that they have a large variety to choose from and their prices are competitive. I also like their payment options and their fast delivery. On the other hand, they don't let you pay with a checking account for certain items. A lot of the time, my credit card will get declined for security reasons and it should not. Sometimes their website is down, and the customer service is hard to get in touch with and they take too long to respond. I was also upset when they made me change my password because they thought somebody was using my account and I told them it was me.

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    Customer ServicePrice

    Reviewed May 30, 2017

    The selection on Amazon is amazing. I don’t think I’ve ever looked for something on Amazon and not found it. The customer service is amazing and they always give good service and try to help with any problems you may have but I don’t like that you have to pay $99 a year to get Amazon Prime to get free shipping and handling. Other than that, I love being able to find the best prices on anything I need and can order from my home and have things delivered within 2 days.

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    Verified purchase
    Customer Service

    Reviewed May 29, 2017

    I got Amazon Prime Membership, and Amazon can't even find my house to deliver packages. FEDEX, UPS, USPS can, but not Amazon. After the first day I called and left specific instructions, or have the driver call if they were lost. All I got were emails that I had a bad address, which it is not!!! Watch the TV special on how they treat their employees. That have to do everything down to the second, and it made me understand that my house is just too far away from the road for them to get out of the truck to drop off the package. Horrible customer service. I am still on hold, now 25 minutes into a phone call with them. I also just had a bad experience with a fake seller on their site, beware if the seller has no feedback.

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    Customer Service

    Reviewed May 29, 2017

    I have ordered multiple things from Amazon. They usually ship its items extremely fast. They respond quick if you call them as well. I personally really like their customer service unit. I have relatives who work there. Usually an all around company but sometimes they take an extremely long time to respond to people with problems with their packages.

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    Customer ServicePrice

    Reviewed May 29, 2017

    Amazon is fast and it was nice. It's easier to use than other websites and I can save up on gift card balance. I never used customer service but I heard it's good. However, finding products is hard trying to find the ones that actually sell the product. Sometimes I never get the product and I pay for nothing. Also, Amazon doesn't always have what you need. I like Amazon fresh but I don't like that you have to pay for a subscription for that because what if you need it right away and don't have enough for the subscription and the groceries. Their subscriptions are fairly pricey and the shipping is sometimes slow or you don't get what you need at all. But I like that I can search what I want and the prices are all different but low. I also like that you don't always have to pay for shipping. Plus I like the thought of Amazon prime.

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    Sales & MarketingPriceOnline & App

    Reviewed May 29, 2017

    The best thing that I like most about Amazon is the fact that you can order many different variations of an item. The most thing that I don't like is the fact that fraudulent seller are appearing more on the website selling bad items. I have found certain items that people sell at a super cheap price then scam you. Nevertheless, the overall experience about Amazon is something that is very special. The selling and buying of products on this website gives you the most opportunities to buy from different sellers at a better price.

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    Customer ServicePrice

    Reviewed May 29, 2017

    Amazon.com website offers a wide variety of items. You can find almost everything on it and almost for a better price than other websites. However, orders take a while with standard shipping and the fees for faster delivery is ridiculous. I also think the packaging is not always the best for the item. Nonetheless, the purchasing process is simple and easy to follow. And their customer service is really good and prompt to responses and solutions.

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    Reviewed May 29, 2017

    They have a ton of things on one website. I've found things that I thought I'd never find and I've found things from other stores at MUCH lower prices. I can find anything I'm looking for at great prices. However, the sorting of products when you search for them is a little cluttered and hard to check through. Sometimes there are things that have NO relation to what you're looking for. Even so, I've been SO happy shopping at Amazon. My purchase process has always been great. I've returned an item and it went very smoothly and my items are always shipped and delivered on time with me able to track them very easily.

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    Reviewed May 29, 2017

    When ordering from Amazon, you first search the item you are purchasing, then add to you cart, then select your payment options and delivery address and submit. Amazon purchasing is secure; you can find just about anything you are looking for; with many stores collaborating with amazon, you can purchase through one outlet. When using amazon, sometimes items can be mixed up and you have to go through the exchange process; sometimes items are shipped damaged, but most sellers are willing to send a new product free of charge.

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    Reviewed May 29, 2017

    I like being an Amazon Prime member. It costs over $100 but the shipping is always quick, dependable and easy to understand. The order is also trackable. Amazon is easy to use and it was great from selecting the items for purchase to shipping options to payments methods. The money is money well-spent with Amazon. Would recommend to anyone shopping online.

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    PriceOnline & App

    Reviewed May 29, 2017

    My experience with Amazon.com had always been good. Website is really easy to follow making it a pleasant experience. Amazon always has a high variety of different type items at a really reasonable price on most items. Amazon also offers ebooks that I can get for my Kindle. With Amazon Prime shipping is faster and free.

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    Reviewed May 29, 2017

    I like that Amazon.com has a lot of variety and gives detailed information about the things they sell. The pictures they upload are specific and they always sell unique things. Amazon is fine the way it is. I always recommend Amazon to all of my friends and give them a five star rating. My overall experience is great. I never had to return any of the products that I had purchased from Amazon. Amazon is wonderful. I love the website and have done a lot of shopping from Amazon for myself and my friends and family.

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    Reviewed May 29, 2017

    Amazon is a great marketplace with very little wrong with it. It has a huge selection of products. It integrates multiple platforms and to cues on apps as well as physical products. I dislike that Ohio use to be tax free until they moved into Ohio for a distribution center. They offer discount shipping with Amazon Prime and free mobile apps in their own app store. It has a great list of things to buy, great reviews capacity, quick shipping, and are a great resource for product reviews.

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    Customer ServicePrice

    Reviewed May 29, 2017

    I like purchasing lots of various things throughout the year like clothes, toys, electronics, video games, videos, especially for Christmas season and birthdays. And Amazon's service is great and the items arrive very good condition and the prices on everything are usually pretty reasonable. So I am pretty much satisfied with everything from Amazon.com. Their product selection, the purchasing process, and customer service are very good at Amazon.com. My family and friends also love using Amazon.com throughout the year for purchasing lots of various things. Continue the great work!!!

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    Customer Service

    Reviewed May 29, 2017

    The Amazon Prime 2 day shipping is very useful to me because I love getting things quickly. It also helps to have free shipping for my orders. I don't like having to pay for it though. Paying for shipping is difficult because it makes it hard to make small order and I have to buy large amounts instead. I also wish my orders got here faster because I want to have packages arrive when I am at home. I had a positive experience overall. The customer service was good and I enjoyed the wide range of products. Amazon is great and I would recommend it to anyone.

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    Reviewed May 29, 2017

    There is absolutely nothing that you can be displeased with when shopping through Amazon. They seem to have everything organized properly. The product selection was very easy to use and to find items I was looking for and the checkout process was fast and accurate. I have always enjoyed shopping with this retailers. I like the availability of many products they have to offer and bigger selection than most online stores. They offer not only products sold through Amazon but also products sold through other companies.

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    Reviewed May 29, 2017

    Reputable, well priced company. I like the fact that I can buy items new or used and read customer reviews. The products have full descriptions and many photos. Delivery is very fast and tracked most times. Packages are packed well and protected and returns are very easy. I like the Amazon suggestions along with customer lists which help me decide what to buy. But I'm not sure I can trust many of the reviews. I see a lot of 5 star reviews and they seem very fake to me. Some are verified, but it seems anyone can write a review.

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    Customer ServicePrice

    Reviewed May 29, 2017

    I was impressed with prices, the free two day shipping, choices, quick answers via chat with customer service, the option to buy new or used on a lot of items, and being able to sell my stuff via Amazon. But I don't like that they have things listed that are still unavailable, i.e. Mid America Farms Top the Tater. Also, I have a really hard time navigating around Amazon Prime available movies and tv shows so I don't use that feature as much as I would like to.

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    Reviewed May 29, 2017

    I like Amazon.com because I am able to look inside of a lot of books before I decide to buy them. I like the choice of having free shipping by using Amazon Prime and also extends to being able to watch free movies. I buy a lot of textbooks and I can buy them for way less than the school's bookstore. Never had a problem with shipping and I buy a lot of textbooks. I also use their books for my papers by reading why is available to me to see but not all books you can look inside.

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    Online & App

    Reviewed May 29, 2017

    I do almost all of my Christmas shopping on Amazon. Their shipping dates and tracker is very convenient too. I also like that Amazon ventured out into different things. They just don't sell clothes or food they sell everything from food, games, pens and everything you can think of which is amazing thing to have. For the most part I love everything about Amazon. The only thing I do not like is they keep items on their website that has bad reviews because if they are getting bad reviews obviously their products are not up to par which shouldn't be allowed.

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    Customer Service

    Reviewed May 29, 2017

    I like just about everything I have encountered and experienced when it comes to shopping, the ordering process and the customer service at Amazon! They give you great selections/categories with many shipping options. Shopping is easy and checkout is simple for everyone! Everything I have ordered has been exactly as described with no mess ups so far. I haven't really had any problem even after regularly ordering almost every month for a year or more. Sometimes an item may take longer than expected but Amazon is great at notifying you of any problems or issues. Their customer service is very responsive and accurate. I had only one issue with an order and it was with the company that shipped. But Amazon made sure contact was completed and issue resolved on my end as well as the company's end. They give you so many different companies and options to choose from for any purpose which offer what you're looking for.

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    Reviewed May 29, 2017

    I have been totally satisfied overall with my shopping experience at Amazon. It's a great place to buy books, auto parts, as well as yard products. Some items there is a great selection, others not. I can pre-order my favorite authors as well. They usually ship quickly and the products arrive in good condition. Most of the time I have great results but I once ordered an electric pole saw and the box was crushed and no battery pack. I was very disappointed and shipped it back.

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    Customer Service

    Reviewed May 29, 2017

    I like that I can get Prime Shipping on most things and that I can read reviews. Also I like being able to ask questions to customers who have purchased the item and you the pictures they post as well as read the answers to questions they've answered. Sometimes there is so much stuff it's hard to find what I want. Some items are becoming I wish there was a better way to filter my results but sometimes it's hard to do so given what the choices are. Overall, I like Amazon a lot. The free shipping is very important. I frequently purchased from there as I like that with the Amazon credit card I get points and actually save money on my Amazon order that has a big money and I think that's really important.

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    Customer Service

    Reviewed May 29, 2017

    I have Amazon Prime and I really like that when you’re leafy I can get fast and free shipping. In addition, I like Amazon because it has such a large selection of products. I can find virtually anything I want and have it shipped right to my door. But I wish the yearly fee for Amazon prime was lower. Also, I cannot get fast shipping for free. Moreover, I don't like that sometimes user reviews are compensated by the seller, but I think Amazon has been cracking down on this practice. And using Amazon is a pleasure. I use it all the time. Purchasing process is easy. It’s one click and you're done. Customer service has been excellent as well. I have had to return several items and the process was always fast and easy.

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    Customer ServicePrice

    Reviewed May 29, 2017

    Prices are low, you can see a lot of options, delivery is fast and they have good customer service. I also like being able to choose from a number of sellers with various prices and select used items sometimes. However, delivery and shipping can sometimes be rather expensive unless you pay $99 a year for Prime and I can't do that. Also, some sellers are better than others. I recently had a bad experience with a seller but in the end it was taken care of by Amazon. Overall I have used them many times. I typically find a good selection of prices and sellers and can pick what is best for me, and when I do have a customer services issue it usually handled quickly and professionally.

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    Customer ServiceStaff

    Reviewed May 29, 2017

    I like to do some shopping in Amazon cause you have a lot of options, the delivery are very fast and always come on time, the policies are great. The product can be trusted and the customer service are good and friendly. They are always helpful every time I need something. My overall experience with Amazon was great. The products are always good and exactly how its been advertise.

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    Price

    Reviewed May 29, 2017

    Satisfying experience for shopping online. I like Amazon Prime and how there are plenty of items for me to buy. The items are not only from the US but there is also an international Amazon that lets me buy items from other countries. However, the price and shipping is expensive and at times I just go on other sites. Also it seems that now you cannot just buy one item and have it shipped. You have to get a large amount to get free shipping. This is really not that great coz at times I just want one item and I cannot get free shipping.

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    Customer ServicePrice

    Reviewed May 28, 2017

    Using the corp. Amazon seller is almost fine (almost: impossible to provide bad feedback, because you can only evaluate third party sellers; they now use cheap packaging, while it was much better 3 years ago). But third party sellers are just PITA: claim they don't receive returned items, don't pay back, never update item descriptions containing wrong details, takes months (up to one year and half) to get money back (18 months, 42 phone calls and 108 emails). Both corp. and third party sell illegal items (ex: phone chargers that are imported illegally, and sold under a brand name; Amazon provides only 6 or 12 months warranty, but Europe have set 2 year warranty, so, after the first year, you go to see you manufacturer who states: this items was build to be sold in Germany and USA, you cannot own this model in France => if this phone charger had been responsible for burns or injuries, no insurance would have covered it!!!).

    Case of the day: bought IR spotlights for my cameras; items did not fit description; took 3 weeks to have a written confirmation that Amazon would refund me the cost of returning the package: 3 weeks just to have a written proof of this. Then, I returned items. Took another 2 weeks to get a refund of 30e, while I had spent 36e on stamps; so, again losing time asking my missing 6e. It's now 7 weeks I sent items back, and still waiting to get refund for items (36e were just the cost of stamps). I have already reached 20 messages with them, and still waiting for my money.

    It's always like this. Takes 1 to 18 months, and 4 to 108 messages to get refund. Using phone calls usually helps a lot, and makes things faster; but, I am rarely home during the week, and their phone offices are usually closed when I am home. Plus, when they send you emails, you can't just answer emails; their return address are always invalid: this is not true email.

    Plus false descriptions issues. Last case was: want to buy 3 items; item is marked as LAST ONE; buy it; return on page, still one available, buy it. Then a 3rd one; then a 4th. Okay... available stock quantity was marked LAST ONE, but I could buy 4 in a row, and I received all 4 items a few days later? Why are they telling lies like this?

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    Customer ServicePrice

    Reviewed May 28, 2017

    I use Amazon when I can't find something. They carry just about everything and have such a good selection, and delivery is quick. The marketplace's terrific for used books and media at reasonable prices. The electronics by Amazon are good at low prices. And I love that gift cards never expire on this site. Irrelevant search results are a problem with this website, but with such a huge selection, it is not a surprise. They have good customer service but sometimes, it is hard to reach them. I also buy my cat's prescription food on this site and save myself a trip to the veterinarian.

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    Reviewed May 28, 2017

    Having gift cards for Amazon is one of the greatest conveniences of Amazon. I usually have gift cards for Amazon purchases these days so mostly I end up paying without paying through cash. I like the fact that Amazon is online. I also like the selection and online reviews at Amazon. However, high end products are not widely available but medium end products are. Sometimes the shipping takes a very long time to reach and online returns are not so easy to do.

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    Price

    Reviewed May 28, 2017

    Amazon Prime free 2-day shipping comes in handy. It has great prices that a lot of times can't beat and they have just about everything. I've been happy with every order I've placed. The last thing I ordered was 2 huge bean bag chairs and it was in within 2 days. It is a great company and we order from there regularly.

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    Price

    Reviewed May 28, 2017

    I like shopping on the Amazon website and their prices. I already have bought products from this website a lot and it is easy. I had a good experience. My products were always nice and are quality. I like that they send their products comfortably and I received them in a timely manner. I will buy more products from them again.

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    Customer ServicePrice

    Reviewed May 28, 2017

    Easy navigation to items I want, Variety of items and the logo is pretty. Ratings are available for private sellers. Quick check out with multiple ways of payment and can make a wish list. However, not enough items in some categories. Also, it can be confused with the rainforest. Need lower price points and more sales. Sometimes the site doesn't get one where they want to go. Though some private sellers are not to be trusted, customer service is great as they will resolve problems fast. Also, items arrive fast especially if you have prime membership.

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    Customer ServiceStaff

    Reviewed May 28, 2017

    I like how fast the shipping is. The Prime options are really good and the free shipping is the best option and worth the money. I also like the music subscriptions and the choice to buy from other people with the convenience of Amazon’s shipping or even picking it up. Same day shipping is the best thing ever. However, I do not like that sometimes the products are lied about and shipped from China and also do not like the prime shows, I think they really suck. They are uninteresting. The return stuff can be a bit confusing, as you have to mail back then you get a refund or they send you a new one but their selection is huge and the customer service is really good. I have had a few bad experiences buying (some items weren't shipped fast enough or took way too long to be received). One click buying is the best tool and I use it frequently.

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    Customer ServicePrice

    Reviewed May 28, 2017

    I have been very pleased with the Amazon.com. It's a great website. It has great variety, easy to use with responsive customer service and convenient methods of receiving items bought. Customer service is amazing. Variety and price points are great. Quality is typically reflective of price and if not easy shipping and return methods available.

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    Customer ServicePrice

    Reviewed May 28, 2017

    I like Amazon prime, free shipping and free movie streaming for a 1 time yearly fee. I'm not crazy though about not all the movies & shows being not free. Aside from that it was a great experience! I'm happy with the service. Also, customer service was easy to deal with, exchanges & returns are easy as well. Amazon was easy to use and prices are accurate. They also do gift wrap for a small fee. This is a great service if you shop online often. Switching to any other online mail service would be a poor choice on my behalf.

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    Price

    Reviewed May 28, 2017

    I like the easy browsing experience which means I can find any specific product very quickly by just typing the keyword in the search engine. I can also benefit from shopping here versus eBay because they allow customers to add money to a balance so that shopping is more affordable because if I cannot afford to shop in a physical store then I can just use my balance to pay for my purchases and then I can refill it at a later time. I dislike having to pay expensive prices if I want expedited shipping. I purchased a cookbook recently but the delivery was delayed due to bad weather and that is just the standard shipping option so I cannot imagine how long the delivery would have taken if I had chosen the fastest delivery option because I would have wasted money.

    In general my experience is quite pleasant. I like the fact of accumulating money in my balance by using my bank account or gift cards. I also have the pleasant experience of reading books online before buying so that I can see in advance before I buy. Shopping online is also relaxing because I can stay in the comfort of my home instead of having to go out in bad weather.

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    Reviewed May 28, 2017

    I like the variety of things at Amazon and it was fast and easy to find and order products. When we ordered from amazon everything came very promptly… we were actually surprised it came so fast. We enjoy amazon and use it frequently on a monthly basis at the very least. Our experience has always been a good one and we have never had any problems with delivery or nonfunctioning products.

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    Customer Service

    Reviewed May 28, 2017

    My favorite thing about purchasing from Amazon is free shipping because I am a prime member. They have a wide variety of items to choose from and it is very easy to find what you need and place an order. I have never had an issue with Amazon, but am aware of others that have had issues. Specifically, several people I know who belong to my soap making group. They received sodium hydroxide from a reseller on Amazon that was damaged in shipping and had dangerous caustic lye spilling out of the packaging. But any issues were handled in a timely manner and to my satisfaction. I have had excellent customer service experience with Amazon.

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    Customer ServiceStaff

    Reviewed May 28, 2017

    With busy lives, Amazon is very convenient and helps you get things. The convenience is the primary reason for using Amazon. It has fast shipping and great customer service. When something goes wrong, customer service is very responsive and helpful. The purchasing process is always very easy. There are times though when the product purchased is not exactly what you thought it would be. Additionally, I dislike having to pay shipping for returns. Overall great except for a handful of occasions.

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    Customer ServicePrice

    Reviewed May 28, 2017

    I like the fact that I can find almost anything I need or want at a reasonable price. I also like the variety of each product. I love the reviews that real customers give. The pictures that some upload are also a big help. You can also ask questions of other people who have also purchased the item you are considering. The products you are looking for are easy to find in the search engine. Also I like the fact that you are given a choice at the bottom of the page of similar items that you might be interested in purchasing. The checkout process is quick and easy, too.

    However (this is general about shopping on line), you don't get to see the real item you are buying. Sometimes it isn't what you thought it would be. Sometimes some of the sellers are a little slow in delivery. There have been a few times when the item wasn't delivered. But as far as the site goes I love it. I have had a very good experience with them. I normally get what I ordered. The times I didn't or just wanted a refund, the customer service was great.

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    PriceStaff

    Reviewed May 28, 2017

    They are great about keeping you informed about where and when you can expect your order. I really appreciate feeling like I can count on the information they provide. I also like their return policy and the ease of that process. I also like the shipping prices. I dislike it when you have to purchase something from a non Amazon seller. I know it is identified as such, but I didn't know the expected delivery date wouldn't necessarily be correct. I had a Christmas gift arrive very late because of this problem. Generally speaking, I have had very positive experiences with Amazon! Other than when it wasn't actually Amazon that shipped it, everything has arrived when planned and in perfect shape. I also appreciate the updates through Google and the messages I get on my devices. I am a fan and wish I could afford to shop more than I do!

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    Customer ServicePrice

    Reviewed May 28, 2017

    Amazon always has exactly what I'm looking for and it's often cheaper than in stores. Convenience is great. Plus, I often qualify for free shipping, which is almost always fast, simple and arrives earlier than expected. Their customer service is very helpful and fantastic also.

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    Staff

    Reviewed May 28, 2017

    I had an order messed up. It was a false seller and Amazon refunded my money, no questions asked. I was impressed with their people skills and the way that they communicate. I really like everything about them. They could ship things a little faster especially when they say that it is coming from China. My experience was amazing. The people are helpful and easy to work with. I will continue doing a lot of business with them. I like that you can use the remainder of a gift card balance on your next purchase.

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    Price

    Reviewed May 28, 2017

    Amazon's product selection is good, purchasing is easy, never had any problems so have never used customer services. I can get things you can't find in stores and site is easy to navigate to find things you are looking for. They also have things that are not still available in stores. Items usually arrive in a timely manner and sometimes they don't. At least they let you track them. However, sometimes shipping charges seem excessive and you can't order things that all come from one place. Sometimes you get excited about finding a product and then find out it is used. I wish they would designate them differently.

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    Customer ServicePriceStaff

    Reviewed May 28, 2017

    My experience with Amazon is always a good one, I like that I feel relaxed while shopping. I like that I don't have to leave home to shop and that there is a huge variety of products to choose from. I like that the prices are cheaper than shopping in a physical store. I like that they know what I like and make suggestions to me about products. They are constantly emailing me with things that are relevant to me. I always get my products quickly and they are always wrapped well. I always read the reviews and they have been helpful. But I don't like that you have to pay so much to have a Amazon prime membership, and when I'm looking for something and irrelevant things pop up first. I also don't like it when the seller doesn't answer my questions right away. Sometimes I don't buy from a particular seller if they are slow to answer a question.

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    Sales & MarketingPrice

    Reviewed May 28, 2017

    Things that I can't seem to find anywhere else can be ordered from Amazon. I like the good selection of merchandise and the shipping is fast too. But I am not happy about the internet sales tax which Amazon actually supported. It is unfair for consumers to pay sales tax and shipping fees. Other than that, Amazon is quick and easy to use, overall. It is easier to order from them than to buy an item locally. Prices are sometimes higher than in a local store but it is more pleasant to shop online and avoid pushy salespeople, long lines, aching feet, and traffic not to mention rubbing elbows with the unwashed masses.

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    Price

    Reviewed May 28, 2017

    The Amazon web site was easy to use with great product descriptions and pictures. Amazon provided many choices and product comparisons so it was easy to find the best price.The checkout process is easy and fast and for most of the things I bought they provided free shipping.

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    Customer Service

    Reviewed May 28, 2017

    Overall, I love Amazon.com! Their purchasing process is typically easy. I look mostly for fabrics, at least on a regular basis. I rarely have issues in product selection. I just bought a couple times in 5 years and I have never yet had to get Customer Service involved in any of my purchases. I typically find what I'm looking for. Typing in the item I'm looking for always produces my item, and it's not uncommon to have several options. And of course, their free shipping really makes Amazon worthwhile! Returning products can be touchy at times with Amazon.com. I'm not always sure I am getting the very best deals. However, the ease of use makes up for that.

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    Customer ServicePrice

    Reviewed May 28, 2017

    Amazon has great membership programs with shipping benefits, and free videos and music. I like the variety of items available. I have found many products I like on Amazon, including items I can't find elsewhere. I also like the ability to make a wish list of items. However, their prices aren't as good as they used to be. Some products now cost more through them than they do elsewhere. Also, I dislike the inability to try products out before buying. But the customer service has always been wonderful, and the rare times I've had an issue they've been quick to resolve it.

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    Staff

    Reviewed May 28, 2017

    They have reviews on lots of their products. I buy a lot so these reviews are very helpful. I have not bought some things because of bad reviews. They are also quick to shop my merchandise. There is also many choices. You have to be careful and make sure you know who you are buying from. Sometimes it is a private person and you will not get free shipping. Also sometimes you will not get a good warranty. Plus some of the things, especially books or toys are not new. The selection from Amazon is really good. Again watch for used items or items not from Amazon itself. The purchasing process has been spot on for me. Some people have had problems. Everything I have ever ordered had arrived on time or earlier and in good condition.

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    Price

    Reviewed May 28, 2017

    Amazon has everything at best prices. There is such an enormous variety of things to buy and sell. Every single category is broken down to make casual browsing easy. I use reward money all the time on here. Prime is a very wise investment to get free two day shipping, the streaming services and others. Prime pays for itself so it's no problem. What I dislike is that local businesses are closing and smaller online businesses suffer. Just like how Netflix killed Hollywood video and Walmart killed department stores.

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    Customer ServicePriceStaff

    Reviewed May 27, 2017

    I ordered 3 items from Amazon on Wednesday 5/24. 2 of 3 sold and shipped by Amazon. All items to be delivered separately and as soon as possible. Special on the items advertised that if you signed up for Prime, you would get free next day shipping on the two items shipped by Amazon and 2 day on the item shipped by a third party.

    Following day, email confirmation of order states Amazon sold and shipped items are scheduled for Friday delivery 5/26 and not Thursday 5/25 as stated prior to order and Saturday 5/27 delivery for the third party vendor item. Not a big deal. Waiting one more day was acceptable to me as the order was placed later in the day Wednesday.

    Friday 5/26 comes and goes with no deliveries. Contacted support who was adamant that all items could be delivered up to 10 PM EST Friday or at the very least on Saturday 5/27. It's Saturday now as of 6:00 PM no deliveries of any items. Contacted Amazon via Twitter since most companies only seem to respond well when the world can see what shady things they are up to. Got a little bit of quick response and was basically told "Sorry".

    Sorry is nice but I signed up for a service based on quoted shipping prior to purchase which has not been honored. Support rep from Amazon also quoted Saturday delivery at the latest and told me my items were only 1 hour from where I live on Friday 5/26. Questions regarding how support reps can quote fake delivery dates when UPS states no items will be delivered until Tuesday 5/30 (after the entire holiday weekend) go completely unanswered. Also seems to be some form of censorship on their twitter accounts as most of the tough questions that went unanswered appear to be missing from Twitter while other questions that started off the exchange are visible.

    Same support rep who quoted Saturday 5/27/17 shipping also advised I would be getting a free extra 1 month of Prime service due to the problems with the order and the shipping delays. Amazon account still states that I will be billed for service in 1 month's time. Also told support via Twitter that I do have an email transcript of the chat with support rep promising Saturday delivery. I don't usually get too worked up about a few extra days but tired of getting sucked into "this for that" and not getting what's promised as the "sell" for the items I purchased. I also don't take too kindly to being flat out lied to for the purpose of keeping support looking great.

    Finally Amazon's last comment to me other than "Sorry" was for me to leave feedback on the purchase. I follow the link and ONLY get a link to the 1 item from the 3rd party seller to leave my negative feedback. This is completely unfair as Amazon is either wholly or mostly to blame as 2 of the 3 items are theirs yet feedback for those items is conveniently missing. Seems this would only damage the reputation of the 3rd party seller and leave Amazon looking great.

    Amazon has gone majorly downhill. I've had good transactions in the past but this is making me seriously question if I want to deal with them at all for any future purchases of anything. I purchased these items and signed up for Prime with a guarantee from Amazon of 1-2 day shipping and it will be close to a week when I receive the items. I could have bought the same items at a local store for a few extra dollars and a lot less hassle and had them right now. I chose Amazon based on their reputation and past dealings and super fast shipping.

    A better support experience would have changed how I feel about this entire transaction. I consider myself a fairly reasonable person. As it stands now, unless Amazon feels I'm important enough to make the situation right, I'll be done with future purchases through them. There are other options. Not going to continue to support a company that feels the people that keep them in business are not important.

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    Customer Service

    Reviewed May 27, 2017

    Several times this company failed to send my orders to me after payment made in full. They keep having delivery issues 3 or 4 times. They claimed there was a problem with my address even though they were abled to send some of what I ordered. Sometimes I feel they don't provide customer care. 4 different times I called the customer service was terrible.

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    Reviewed May 27, 2017

    Very happy with Amazon's options and the different ways and options to purchase items that I want. Love there's more then 1 seller, and new or used items. I love Amazon Prime and the 2 day shipping options. Mostly overall positive experiences. A few returns were hard and I did have a few purchases that weren't as described but nothing that was Amazon's fault.

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    Price

    Reviewed May 27, 2017

    Overall Amazon is a great place to shop online. They have everything you could possibly think of buying and at great prices too. I've gotten tons of cloth diapers from there for like only six dollars & they have fast shipping. You really can't beat those prices & the wide bar of the things you can find for sale in there. However, they charge one hundred dollars for a year's subscription which is nuts!

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