Amazon.com Reviews

I entered my checking acct information (routing number, checking acc number to pay for 3 items ordered. 5 days later (and I'm a Prime Member) Amazon's email informed me the order was canceled. Instructed to go to my Amazon Account and check the information regarding my checking account, making corrections if needed. Went to my acct. -- there is NO INFORMATION except my name, address and the last two numbers of the checking account. So--couldn't determine if an error was made or if Amazon made an error. I was on the phone for 40 minutes with a rep who couldn't describe my issue regarding the Checking Acct information that isn't available for me to check. They have no information, no one could explain the issue or provide a solution. They were not able to understand the issue or provide any assistance. Repetitive about how credit cards and bank accounts are handled. Duh!

Tracking my package delivery I found that my package had been delivered. There was even a picture of my package on a staircase. The staircase wasn't mine. I immediately went into the neighborhood to try to find my package. Luckily I found my package on the doorstep of the house across the street. The house is vacant with a for sale sign on it. Hey Amazon hire drivers that can read numbers.

Beware! Even though my account settings clearly state that MY credit card is to be charged for my Prime Membership, my daughter made a purchase THREE months ago on my account and they "randomly chose" her card to charge for the membership fee. When I called to inquire about this, I was told that by using a card for any purchase, that card is subject to be used for future charges. WTH? What is the point of designating a card to be used for payments, if they are going to pick whatever card they want to charge?

Bought item in August and refunded me for 1 item and not the other even though it was the wrong part for my car. Even sent me emails promising me of returned funds that have not been return, for 1 item they did the $95.00 item plus shipping I paid for some $37.00 dollars. They have lied to me in emails and yes me to death with no action. Basically they are trying to steal $133.00 and some change from me!

Purchase 2 bracelets from Lucky things. Never received them. Story short AMAZON kept my refund of 49.96. I am never ever ordering nothing from them. Now I know how Jeff Bezos got rich. I rather order from WISH or WALMART now. Cheaper and better quality too.

Even with two factor authentication turned on my Amazon account was hacked and the primary address was changed to one ending in “inbox.ru”. I had to notify Amazon and they responded in two days with a canned response that the breach happened away from their systems (basically telling me it was taken by a key logged or something I did). This was definitely not the case because I received over a dozen emails of the individual trying to get a code before he was successful (I suspect by calling into support since they don’t use any secure information to identify you). Amazon offered no insight on how they made that determination not that they took my situation seriously at all. I cannot use the Echo nor can I use my primary email for anything Amazon related even a week later.

The Add-on program allows Amazon to offer low-priced items that would be cost-prohibitive to ship on their own, since they have few "brick and mortar" stores of their own to which they could deliver for customer pickup. These "add on" items ship with qualifying orders accumulating over $25. In many cases, this means you MUST accumulate purchases totaling $25 or more. Or else you cannot order the item you want. This does not apply to all Amazon orders...just the ones that are "Add on". So instead of buying stuff I don't need at the moment to aggregate $25, I went to WalMart online and purchased the same item... With NO shipping costs as I can pick up the items at my local store with no shipping charge... At a lower price to boot! WalMart is going to EAT AMAZON up! (Investors take notice.)

Since Amazon uses various delivery systems, it's impossible to communicate delivery preferences. I've had multiple items either returned to sender or send to (in the case of UPS deliveries) other places to pick up because a driver subjectively felt it was unsafe to leave a package at my apartment door... 3 flights up, out of sight from anyone other than my one 3rd floor neighbor. I've filled out as much information as is possible on the Amazon app and website letting them know that all deliveries are safe to leave there, but it appears they neither have the capacity to communicate that with every order, or they just won't.

In the beginning (2015) I did my due diligence in checking prices, became lazy & stopped checking. I recently checked a few items & discovered the items I checked (some dog items) were WAY more expensive than other sites. The moral of the story... check prices!!

I had ordered in January some of Amazon's rechargeable batteries. They destroyed a charger and 3 of the lights I was using them in as they totally disintegrated in the charger and the lights. I took pictures of the batteries, the charger and the end of the light. They were installed in showing a tip of one of the batteries which I couldn't even get the battery out. Sent it 3 times with no response other than they'd get hold of me within 6 hours. Finally, a call to them in which they started to tell me the batteries were old and I say really, 6 months. Ultimately no resolution so I'm backing away from Amazon and going to purchase more from Walmart as they are definitely starting to compete.

Amazon is not the first website that I would order an item from. Amazon has a tendency to deliver packages days after it was scheduled for delivery. Sometimes they don’t even ship your package until the day that it was supposed to be delivered to you. If it’s an important item that you drastically need in a hurry I suggest shopping somewhere else. They are sometimes very unreliable, their customer service can use some improvement, and their delivery times are usually unpredictable to say the least.

I have been shopping this site for years and have a Prime membership that included "free" shipping. I have been noticing that on many items, the Amazon price far exceeds the retail price. One product almost double retail. Amazon is NOT providing free shipping. They are covering the shipping costs in the price of the product. Buyer beware. Rethinking Prime membership.

Amazon used to be one of my favorite places to shop. It had everything I needed, conveniently ready to go, often for far cheaper than competitors. Recently though, this seems to be the case less and less. Paying for prime, (which is NOT cheap), my prime 'privileges' seem to mean less and less every day. I'm not sure Amazon even gives an entire month before they close the return window...something I am PAYING for by the way with Prime, and that window has come up more and more often as just about anyone can sell on Amazon, with no quality checks or references, and I have gotten all kinds of crap that is totally incorrectly described, doesn't work, is in bad condition, you name it. This used to be a one-off experience, but now it seems to be the norm. I am so fed up with this company.

I ordered from an ink company called JARBO in December 2016. Since then they've been contacting me asking me to change my 1 star review in exchange for refunds, cash bribes and replacements. I've contacted Amazon about this on multiple occasions. Each time they say that they'll shut down the company, they'll stop the emails and so on. It's been two years and nothing has stopped. On the last instance they offered me 7 pounds credit for all the time wasted contacting them (again FOR NEARLY TWO YEARS). But more worrying still is that they quoted their usual rubbish back at me. I very much doubt that they'll do anything to JARBO. And the dishonest reviews will continue by people who HAVE accepted the bribes. Of course, this will only result in other innocent customers believing these reviews and buying bad products. Amazon doesn't care. They haven't since December 2016.

I received Bluetooth wireless earbuds, (brand Parihy) and a warranty through Amazon. Three months later, the earbuds no longer worked. I contacted the warranty company and spent an hour and a half to get through the claim process only to be told that they could not help me since the product was still under the manufacturers' warranty and I would need to contact them to repair or replace the product.

Supplier not show on page but on checking found this item was supplied by Amazon EU S.A.R.L. It came boxed with a bar code on the back. So far ok. Info inside ok. But a closer look at the quality and finish raises alarms. Plus the bottom stamp fades on the right. USA isn't clearly stamped. C 18 on the bottom of the case and D 18 on the insert. Also the black paint finish looks like over spray on the outside hinge and on the inside. Will return this and purchase another Zippo from www.zippo.co.uk. Very disappointed with Amazon.

Amazon used 3rd party vendor to ship me a phone battery. They gave a message, item shipped, gave a tracking #. Now two weeks later they never had this item. Before used excuse item was delayed then item was lost.

I purchased an Item on Amazon, from OKsale company. It was a Samsung DEX station. It did not work due to alignment issues if you have a case on your Samsung Phone. I was sent an address to return, mailed unit back, Emailed OKsale twice, no reply, and then wrote to Amazon, they also would do nothing. And this is the second time. They now block me from adding any reviews. Bottom line, I am out of 60 dollars, and banned from writing reviews.

Haven't really used the product yet. - But 2 books were delivered in a small envelope rather than a solid box. No regard for the customers. The result is bent books... Way to go Amazon - Can't recommend buying from Amazon again.

My last two orders: I ordered Saw Palmetto, they sent the same brand but doesn't match the product description I intended to purchased. Ordered a NEW book to give as a gift to a friend, but received a used library book. Also, when you review an item and give it low grades, you get a standard response that the review is not accepted, so I no longer bother to provide reviews. There is a noticeable drop in the recent quality of what Amazon does.

Amazon.com is the absolute worst! I have been given multiple excuses and delivery dates, including today for a Amazon Prime order I placed on 9/5/18. Horrible all around service. I will NEVER order anything from them again!

"Sorry, we are unable to accept your review of this product. Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased." This is the message I get every time I try to review a purchase. I do not have previous reviews of every purchase I have ever made. I do not know why I have been barred from reviewing my purchases and to top it off, another message I received said the decision was irrevocable. I have made a lot of purchases and have only had one issue trying to get a refund for something I never received (I eventually got the refund). I like purchasing from Amazon and will continue. This no review issue has me puzzled.

I've been a loyal Prime member for several years. On average, I'd say that I probably order 1-2 products via Amazon/month. This past year, for whatever reason, I've had issues with quite a few items in that they were defective, damaged, leaking, not as described, etc. I've probably had to call customer service 4-5 times to complain about an issue within the past year. Each and every time, the experience is STELLAR. The entire process is quick, easy and to the point. Every associate is kind, helpful and immediately offers a refund or credit, NO QUESTIONS ASKED. I've always immediately been given refunds on every single item and it is so appreciated. It really doesn't get much better than this, people. Keep it up, Amazon!

Had 3 orders w/ Amazon. 2 products and 1 Home services, products all mispackaged (cut myself open on broken glass) and home services didn't show up AT ALL (looking online company was VERY VERY shady).

I purchased a CamelBak K.U.D.U. 20 hydration pack and when I got it everything looked fine until I started looking at the pictures advertised and I realized mine looked different. The one advertised had Orange mesh on the Back and the one I got had Black Mesh in the Back. Every website I looked at the same thing. They all had Orange Mesh. I emailed Amazon to resolve the issue and now they want me to return the one I received and now I can’t even get a replacement because the price has increased by $58.00. I just wanted the product I ordered.

Not happy with Amazon and their so-called customer service. Received tracking number but product never came. I contacted Amazon and they said that they would contact the 3rd party seller to let them know. All I got from the seller was the tracking number which I already had but informed them I had the tracking number but have not received package. I contacted the USPS which a investigation and determined that they could not locate it. Contacted Amazon customer service for the second time to be told they would contact the seller. I am getting the same answer and am doing their work! Bring C.S. back to USA! This is not working...

I have been a customer of Amazon's for many years; I am also a Prime member as well. In the last year I have experienced severe delays, in shipments, from the OnTrac carrier that they are now using. I have complained to OnTrac and to Amazon, repeatedly about this severe issue. OnTrac always tells me that they are having an issue with the driver, or that they don't know where the shipment is. They tell me that they will call me back and they never do. Amazon told me they would use another carrier and they used USPS one, or two times and then they reverted back to using OnTrac again. They continually tell me, "There is nothing that we can do." Over and over and over and over again I get told that OnTrac is taking care of the problem and yet they never do. I get told that Amazon has no control over their carriers. I get told that there is NO solution at all.

I would definitely rebuy but in a different size. The color is nice, but the fit wasn’t that tight. It was more of a roll down type swimsuit when I sit down. Overall it is a good bathe suit and I would recommend this.

My family has been a Prime member for years. We order a lot through Amazon, and have usually been satisfied. My recent order of a Logitech MX Master Wireless Mouse changed that. The order was placed with next day shipping but took a week to arrive. When I opened the box, I could immediately see that the mouse was used, even though the product description and invoice listed it as new. There were no instructions, the seals on the packaging were broken, and there were scuff marks on the buttons. When I called customer service to arrange a refund, I also stated that I wanted to file a formal complaint, since I felt passing a used product as new was deceptive. After waiting on hold, the representative told me that the link to file a complaint has been removed, so she could not send it to me. That's why I'm posting here.

I am a current Prime member & I wish I had great things to say; however I do not! All my Amazon Prime orders used to come in decent packaging boxes with lots of airbags, but not anymore. Over the past year 99% of my Prime purchases have arrived in flimsy paper vanilla, or plastic envelopes that offer little shipping protection. As for Amazon customer service I have seen it go from top notch to horrid!! When I need to speak to a customer rep. or a supervisor I can expect to make at least THREE calls in order to speak to an individual who can fluently speak English. Recently Amazon sent me an e-mail informing me my Prime rate is going up another $20.00... for what even worse packaging/customer service? The ONLY reasons I keep my Prime account is for streaming video & music.

I have been using Amazon Prime for a while now and was loving it. Next best thing to getting something from a brick and mortar, and in some cases thanks to what used to be guaranteed 2 day shipping, it was actually better. Over the past 30 plus days though I can no longer make that claim. Order after order is delayed by days or even weeks now. My last order has been a nightmare and Amazon has reordered this item for me a 3rd time now! This item was a calculator I needed over a week ago that was sold and delivered by Amazon Prime.

On or about August 3, 2018 my Amazon account was hacked. I was on vacation at the time on the East Coast USA. When I returned home on August 7, I contacted customer service. I was told my account could not be found. The rep was unable to provide me with much info and I was told I would get an email on resetting my password. August 9th, no email, I call again. This time I am able to glean more info. There have been purchases made which I have not made. There has also been a two step verification set up on this account which I have not done. So the hackers were able to steal my account and secure it! With this information, I closed all my payment accounts associated with Amazon. As I found out this was after they racked up $700 against my Amazon store card.

I purchase many Kindle eBooks - Lately I've been receiving several promotional credits based on my purchases. I can't find these credits anywhere in my account. When contacting AMZ CS, I find I have other credits but had no idea I had them and they could not tell me how to see them or how to use them. This is a scam - provide credits but then there is no way to see them or apply them - they say they will be automatically applied to my purchases - which they are not. How can a company apply credits and keep them SECRET!! Ridiculous feel good scam.

My wife has an account with Amazon.com. I don't need an account, as she shares hers with me. My complaint is that they do not care about where they put our deliveries. My concern is that if they just leave the package at the top of the stairs, (as they ALWAYS do) everyone will assume: A: We are not home and therefore an open place to rob. or B: They see the package there (we live in a senior mobile home park) and figure it's easy pickings for them to take. Now we've had packages stolen that were left for us by FedEx and other delivery services before, so I'm not just some fussbudget. We contacted those services and told them to leave the stuff in a big, closed wicker basket on our porch. They all comply and nothing has been stolen since.

Amazon is large enough to not care about customer service. Lately, it's all gotten worse & we as business owners are starting to feel the pain of poor service or not good quality of goods. They don't care if they lose business owners due to poor shipping services or sellers on their site scamming customers. For every one they lose, they just gain another. They also don't improve their mobile app from being slow, encountering errors, can't add to cart, etc. Not to mention it's not Free 2 day shipping anymore. In addition, their Amazon Prime Membership perks including music & video is NOT worth the money. Look elsewhere. Too much competition nowadays.

I wanted to buy some new headphones so I wrote a note on my phone with some specs of what was needed. This is the only place where this information was written down, I never searched anywhere online and I did not have a conversation with anyone about it. A few days later, I receive an email from Amazon with a link to their site and a list of all the headphones which met these specs! The email was sent to my address which does not have an Amazon account associated with it. The address is, however, connected to my phone. And yes it was definitely a link to the real Amazon website.

I submitted my review about a knockoff PopSocket that Amazon sent and they refused to post my review. They provide a generic reasoning that my review didn’t follow their guidelines. I think they’re trying to silence consumers. Beware of their reviews cause they definitely pick and choose what they post. So If you’re buying a PopSocket from Amazon, beware. They could be sending you a knockoff even though they show pictures of the official item. Here’s the original review on the black PopSocket I purchased:

Apparently Amazon has started using Amazon Logistics drivers, which I assume are Amazon employees, to deliver packages rather than UPS, FedEx, or USPS. I had two orders that were to be delivered on the same day to two different addresses. BOTH packages were too big to fit inside a mailbox & were left propped up (one against the mailbox post & one against a private drive sign) right beside the street. Anyone could have stolen the packages. When I found out about the first package being left propped up against the mailbox post at the street, I immediately called Amazon to complain and express my concern about the second package I was expecting that was still in transit.

I ordered a phone off of Amazon on August 28 and it was expected to be delivered on August 31 by 9PM, alright cool. The day of the delivery which was yesterday I started watching the map tracker around 5PM, said there was 81 stops on the way to my address. The stupid part was that map tracker showed the van literally down the street from me. I watched and watched how the van went further and further away from me. By around 8PM it finally said 4 stops away and by 9PM it said my package wasn't going to be delivered that day. Are you serious??? I watched this person go from a street down from me to nowhere near me. I watched this person driving go back and forth to places they already delivered packages to.

So am on the phone with Amazon again after numerous calls to get our account switched following the death of my husband. Of all the firms I have dealt with, Amazon has been the most frustrating. It has been eight months with me crying as I explain about the situation. I have even sent a copy of the death certificate and tried changing email accounts, etc. Amazon, if you are out there - please don't put other widows through this!

I have been a Prime Amazon member for years and gladly paid for their service, but this year, I noticed it's been lacking, their "Prime membership" doesn't really matter. I get things whenever they can deliver, sometimes not at all, I contact them and they give me small credits, not good enough, if I can't depend on them why pay the yearly fee, seriously, I ordered a desktop stand desk, said it would be delivered Monday, then 8 hours later they said my payment was declined, I called, knowing it was their problem, not mine and they said they fixed it, but it would have to be delivered on Tuesday instead, ok, deal with that.

I placed an order of 5 things (dresses and shoes). They were shipped in 2 shipments. I received one shipment which was one pair of shoes and was waiting patiently on the other items that I needed for my trip only to get an email from Amazon this morning stating that the items were returned and a refund was issued. When I called and inquired why, she said it was probably the wrong address. I explained that couldn't be the reason because I received the first shipment and I've received shipments from them before. Then she stated she didn't know why they were returned but I could re-order them. WHY would I do that, when I need them tomorrow!!! I'm so pissed!

If you can find another place to shop then do so...so call customer service are very, very rude. They are trying to tell me that I sign-on for a gift card. NO, I DID NOT!!! So they decide that they were not going to issue the balance of the so-call gift card that the claimed I purchase, but I didn't. BEWARE THEY TRICK YOU INTO A GIFT CARD THAT IS ATTACH TO PRODUCTS WITHOUT YOU BEING AWARE. Ok, no more. I have been a customer since 2005...I will find other ways of purchasing products. Their products are becoming more cheap by the day. Beware!!! I'm tired of people like Jeff Bezos who is richer than God screwing people over. Beware a lot of the products are not the original.

My daughter purchased a backpack online. using a Visa Gift Card, the very next day another charge came across her card from AMAZON.com. No info on seller. No info on purchase. Just the total of 81.01 which happened to be the total left on her card. This all happened back on July 17th and 18th. I contact Amazon about the stolen money, they do an investigation and send me an email on Aug 4th that they found the person, closed their account will no longer let them sell. Case closed, now wait.

I have purchased twice in June and July the Honor 6A Smartphone on Amazon and they have lost both of them. While I contacted the customer service they were very reluctant to help and done their best to get rid of me every time. 2 of them has cut off our chat conversation and another one has just lied and promised a time to get my issue to be resolved. I felt like Amazon is like a Mafia company while not all the staff are allowed to say lots of things, they just stay basic and when they can't handle the information they will just lie or cut you off. Very hostile and unprofessional indeed!!! I was really disappointed and in tears. I contacted Jeff Bezos on 5 occasions which he totally ignored all my emails.

I have been an Amazon Prime member for years. I will not be renewing it this year. Not only the price has gone up, but the service has gone down. For some reason, I can no longer review products. Everytime I contact customer service, they either "escalate" the issue, and I am supposed to hear back with 24 hours. That was around 2 weeks ago, and I have had to contact them several times since. Each time, they tell me within 6 hours, and still no contact. They are blowing me off... and there are alternatives to Amazon. Some are less expensive now.

I am a Prime member with Amazon. I have been for several years but beginning to think I need to cancel. In the last year, Amazon has either misplaced my order or shipped it outside of the two day guarantee date. Not once have they tried to make it right when it was their mistake. I’m VERY disappointed! It makes more sense to shop local. At least I know I’m getting what I paid for!

I placed several orders with Amazon in Tampa over the weekend with a guaranteed delivery date of Monday 8/27 on a few of the orders. Well, they were all running late so I never received them on the 27th. Then I got notification that they were delivered to my apartment at 3:15 with a picture that was NOT my apartment. This is the 2nd time this has happened in 6 weeks. I have no issues with Amazon customer service, but with their delivery team. The funny thing is, is that I received another package from them an hour later!!! I don't know why they could deliver one but not the others! Now I'm torked because I pay for Prime & with that I get 2 day shipping!!! Now I don't know when I will get my orders!

When buying expensive stuff from Amazon think twice. I used to trust the company but I was scammed. I ordered pair of sneakers but never received them nor they returned me my money. Horrible experience, never again.

I signed up for Amazon Prime because I won a motorcycle service shop and it's great to get parts that I don't have in 2 days. (In fact, they even promise deliveries on SUNDAY!!!) Well, I have learned my lesson. Some things do really get delivered in 2 days, but most of the time, when I order parts (and yes, I did order on my Prime acct), they come in 4-5 days which is no faster than eBay. In fact, the promised Sunday delivery has NEVER been Sunday - in fact, if I order on Friday and expect delivery on Sunday - normally, the item isn't even shipped until Monday! (or Saturday at best). Why doesn't Amazon monitor the sellers who promise fast shipping (which is what I paid for on my Prime membership every month) and they don't do it???

I HAVE BOOKED ONEPLUS 6 ON AMAZON ON 12th Of August. I got delivery on 16th of August and the mobile was defective piece with other IMEI no. From the bill so I requested to replace and two pickups got failed just because of IMEI no. does not match with the mobile. On 20th they finally picked up and still I am waiting for my mobile. It's 27th August today. Customer service is just giving excuses and the answer given by them is still the package is not reached in warehouse so 7-10 working days still it will take. This kind of cheapest delivery Amazon is providing never ever expected from Amazon online shopping this thing. It was the last bad experience with Amazon.

1 week ago had same issue as tonight. Driver went to community leasing office and because office was closed at 7pm left with package and updated status to unable to deliver. Tonight driver called me and said he couldn't enter building so he can't bring package then hung up on me when I told him the only area in the entire complex that is locked is the office being that it was after 7pm. I told him all he had to do was look for my apt number on outside of building get out of car, come upstairs and find apt number on door. He did not, he left and update status that he could not enter building. This is an open complex.

Delivery date guarantees are all fake! Most of the times they will scan the items as delivered even if it's not! Customer service speak poorly English and just doesn't care. Supervisors have a very accondescendant tone. Amazon is too big now and really doesn't care about customers if not only about the numbers.

Despite many complaints and lengthy phone calls nothing has improved. Their last mis-delivered shipment on Aug 21st they wanted me to go file a police report (since there was 119 dollars item) "on my Sunday off" before they will do anything.

I ordered some shirts. Went to checkout. I put code in for my gift card. It accepted it. When I went to look at my account it said I did not order anything and when I tried again my money from gift card was gone.

I have been buying in Amazon since the beginning. They changed everything. They are charging taxes now. Sometimes I had to return an item and you have to keep calling and chatting for the refund. Sometimes they show an improved item and they send you the old one. Sometimes, you can’t you cancel some items, don’t know why. Sometimes you receive your item and you can’t write a review about it (doesn’t let you). Sometimes you want to chat and the person doesn’t speak English (it takes minutes to answer). HORRIBLE.

I’ve been a Prime member of a long time! These days with all the streaming services and the fact you can often go directly to a manufacturer, retailer or eBay and get a similar or better deal there’s almost no point in maintaining a membership. The biggest reason I have one is for free and fast shipping but if Amazon is the one delivering it’s nothing but headaches! I have emailed Jeff Bezos 4 times because of poor delivery service and abysmal customer service and I only emailed him after I was completely fed up from the multiple issues I already had! It was once an amazing company with integrity but those days are gone and I hear more and more people complaining about the same issues. Don't waste your money!

It is mind boggling how a company like Amazon can have such a horrible delivery service. When delivered by AMAZON delivery I receive my packages about 10% of the time. If it's a Saturday, you have to call back on Monday and start the whole process of explaining that you didn't get your packages all over again. They have no way of contacting their drivers to ask them "Where did you leave the package?" I wish there was a way to choose delivery by FedEx/UPS/USPS instead of AMAZON. If your package is being delivered via AMAZON delivery don't expect to actually get it, or get it on time.

I have been Amazon Prime member for many years (10+) and never had any issues with my packages disappearing until recently when Amazon decided to use their own shipping logistics. In the same weeks, I have two packages missing. They both were shipped by AMZL US. I had no issues with other Amazon packages that were shipped via UPS or USPS this week. They all have arrived on time as expected. Please Amazon, don't try to do everything... Leave the shipping to UPS or USPS. Besides, save some business for others. Don't be greedy.

I've been a faithful Amazon Prime member for a number of years and have always enjoyed my shopping experience with Amazon down to their accuracy in having my packages delivered exactly when they said they would. But, unfortunately, the Company has started using their own shipping logistics. It is horrible. They marked my item delivered and handed to a resident. I don't know what resident that would be. I've been home all day waiting, and no one ever came to my door. I live in a condo community where we all have our own individual doors. When I called customer service, they show the last ping of the package somewhere near my home but couldn't definitively say it was at my door.

I received a promotion for a free product after buying it a few months ago. The Amazon account not only won't allow access to use the promotion, all of my purchases made have been deleted as if I've never purchased anything thru Amazon.

Consider shopping on Walmart.com or eBay for better prices and quicker shipping. Amazon just took 4 days to ship an order. Order purchased Aug 20th. Shipped the 24th. Arrives the 30th. Pretty much every online business ships the same or next day. This is poor order fulfillment from the largest online retailer. On a prior order, the items purchased qualified for free shipping. However, the website was charging for shipping. All the items I was purchasing were fulfilled and shipped by Amazon. My order total was over the $35 limit for free shipping. I've order multiple times from Amazon and had no problem getting the free shipping, so I'd like to think I wasn't doing something wrong. In the end, I had to pay for shipping and contact customer service to have them refund the shipping.

AMZL delivery service by Amazon SUCKS big time. I order some stuff online worth 100$ and they delivered it to the wrong address. When I contacted them, they told me that it will be delivered to me by the end of the day but they didn't do it. So, I contacted them again when they say that I should go and get it. I mean this is why I order online or what? When we complain anything to Amazon, then the best they do is extend your Prime membership by 1 month. But what about the trouble it has caused because of their ** delivery service? I was to get that delivered on Wednesday but now it's Friday and I am still trying to contact leasing office who have access to that building to get my package. AMZL SUCKS! They should stop their service!

I have been an Amazon Prime member for many years. In the last year and a half approximately Amazon has been failing to meet their Prime Guarantee. When you check out your cart will show you one delivery date but when you get the email for your order the date will have been changed. You will be lucky if you receive the package on the date in your email. Amazon is fully aware of these companies that they are dealing with for the delivery of our products are not reputable but they still continue to use them and still continue to say “guaranteed delivery”!!!

I ordered 4 speakers from Amazon which were to be fulfilled by Amazon. I received 4 speakers but 3 of the 4 were not what I ordered. I processed them to be replaced. I received 1 replacement speaker two days later. That was a week ago. The money is gone from my account. I have 2 speakers, paid for 4 and when I talked with customer service they seem to have no idea what is going on and zero desire to help. The most I got from one of the customer service workers was if I didn't have a refund in 2 more weeks to call. That isn't even what I asked for. You're probably better off using Walmart.com than these folks anymore.

Amazon will not publish my review because it sheds negative light on their business. Below is their reply and my original review below that. "Your review could not be posted. Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines."

I ordered a vacuum robot. The robot was faulty so I shipped it back to the seller. The seller got their vacuum back but denied receiving it. Next thing I know Amazon denies to return the money back to me because even though the tracking number says the package was delivered there was no evidence that the seller actually picked it up. It's a $350 vacuum. Thank you Amazon.

I took screenshots of my order demonstrating the delivery dates, points used to pay for part of order, and total billed. All three were incorrectly charged. I was over-billed, they used only a portion of my accrued points, and shipping took longer than stated. **-Am-Prime and the rest of them!

I've been an Amazon Prime member for some time now. Within the past 6 months most notably, they have completely failed to uphold their services stated in the membership details for two day shipping. More and more orders started coming late, sometimes a day, sometimes a few, sometimes a week or more, some were never delivered at all. I warn you now - DO NOT EVER PURCHASE A PRIME MEMBERSHIP WITH THE IDEA THAT YOU WILL RECEIVE THE TWO DAY SHIPPING THEY PROMISE. On their website, it only lists that there may be delays if an item is out of stock, or if you order a large quantity. The items I have problems with never are.

I've been a prime member for years. Initially the free 2 day shipping was great. But in the past few years I've had fewer and fewer orders delivered by the "guaranteed" date. I have ordered items for trips that did not arrive in time, causing me the hassle and stress of having to make last minute trips to out of the way retail establishments to buy the same items for which I'd already paid Amazon. Then I had to deal with returning the items to Amazon to get my money back. Then there are the orders that don't show up, or for which the delivery date is changed without notice, apology or compensation. Inevitably when I call Amazon, I'm given a "so sorry" by a rep who doesn't seem to understand the concept of "guaranteed."

Once again, I'm giving Amazon a 5-star experience, this time due to its excellence in customer care, even on a Sunday afternoon. When I had an issue with a local UPS store while trying to print a return shipping label for an item I purchased from Amazon, I contacted the customer care department on the Amazon shopping website in order to have them mail the return shipping documentation to my home. The deadline to return my item was very near so I was in a bit of a panic to get a return label asap - my printer refused to print, the UPS computer and printer were not cooperating, and to get the proper documentation mailed to my home was my last hope... Until I chatted online with an Amazon.com customer care representative.

Shopping online has become not just a luxury for me, but a necessity due to my disability. I no longer have the ability to stroll through stores, browsing the shelves for what I need or to be inspired by what I see there. The Amazon Prime shopping app (both on my phone and on my laptop) has afforded me the opportunity to look at different products I need, check prices on different brands, and read reviews by customers who have purchased and used the products I'm interested in purchasing. It also delivers what I order in a very timely manner, and since I've become a Prime member, my deliveries are free, within a few days of placing and paying for my orders.

I just spend 45 minutes trying to order a simple hair barrette. I wanted to add a few items to get free shipping. Oh my. Many, many things I selected were "reserved for Prime Members only". Many others required that I buy a zillion of the item. I don't really want that many at a time. So on I slogged, putting things in the basket, taking them out. Searching for others that met this narrow window of acceptance. Finally my patience gave out and now I am venting my frustration here. I won't attempt Amazon anymore. There are too many other websites that don't make it so hard to order items. I enjoy shopping, not this obstacle course.

Since signing up for Prime, my experience with Amazon has become less dependable. Not only have I received product which was not as described, but I am repeatedly receiving product past the promised arrival date. I complained to them recently about it & was told they cannot always guarantee shipment delivery - well, why not since this is what I’m paying for??! I would understand if this occurred once, but it now seems to be routine. Also, I recently received a charge on my card for Amazon for which I have no backup or record. I went into my account online & found no such order.

Amazon purchases are increasingly arriving late after date promised. Even after paying extra to ensure it arrives on time. In the latest incident I needed a part for my motorcycle and was going to be fixing it this weekend so I could ride to work next week. I could have gotten this part much cheaper from another source. Amazon claimed to deliver it by Friday with local express shipping whatever that means. I paid extra for the shipping method expecting to have my part on time.

Amazon charged my credit card for Amazon Prime which I did not order. When I called to explain that it was wrong and I want my money back they said it will take 5 business days to get my money back. So they stole money from me and I can't even get it back right away. I have other things to pay for right now and Amazon has now screwed me over for paying my bills on time. I will NEVER use Amazon again and I will be telling everyone to do the same.

I booked mobile from Amazon of Honor company. They given me date delivery 13/08/2018 to 16/08/2018 but till two more days gone but till date Amazon company not given me delivered. Bad experience of service.

This company is here only to steal your money. I`ve set up a seller account, I send all the documents and I`ve paid the monthly subscription fee and the next day they told me that the account is suspended. No reason at all! And the good point is that I want the money back I need to send them more documents!!! For what? And it will last 90 days till they are able to refund me! 90 days? I`ve paid in few seconds!!! Why they charge you if is not a sure thing that you can sell on Amazon? They can charge after verification. The idea is that they will find another reason to not refund you, so before apply to sell on Amazon, you can check for other websites where you can sell safety and of course, with lower fees!

Everything I received was damaged and open. Ordered a bulk of health bars. Half were gone. A candle and was broke in a hundred pieces. One of my friends worked there and was recently fired, one of the top pickers, for bringing in a excused absence from doctor for a gallbladder attack. Was told that's not a emergency. Last time we received clothing from there it looked like something had ran over it. By far the worse experience ever. Please don't shop here. You will regret the experience.

Shipping and annual fee - More and more, in spite of paying the increasing annual fee (although if you are a Medicaid recipient the annual fee is negligible... even though they receive cash assistance, ebt card, free childcare AND tax credits... so theoretically have a pretty high disposable income [LOL income!]... I still can't get my things delivered in the promised 2 day window.

After reading At Night She Cries While He Rides His Steed The First Ever Romance Novel For Dudes I couldn’t wait for the sequel When Darkness Falls He Doesn’t Catch It. I preordered it in April from Amazon because they were supposed to deliver it the day it was released. The day after it was supposed to arrive I went to my account to see if it was delivered to my PO Box. It hadn’t even shipped. Amazon locked me out of my account when I tried to figure out why. When I finally got back in it said the book was out of stock and they didn’t know when or if it was going to be back in stock.

Going on a cruise so I started buying some clothes but when delivered they were awful. Cheap material, didn't fit right. When I contacted the sellers I was told they would give me a few dollars for each order instead of me having to pay to return the item which cost more than the items. This is a rip off & Amazon did nothing to help me. The sellers offered me $3.00 for a $20 sundress. Why would I want to keep something I can't wear. All Amazon could say was that I need to look at the seller & make sure Amazon is shipping it. I feel if you don't stand behind the quality of what you are selling then they should not be on your site. I personally am going back to shopping at real stores where returns are free. There is a huge price for convenience & I'm not willing to be robbed by Amazon or the companies that sell through them.

I always enjoy ordering from their site. They have a wide selection of items and their customer service is top notch. If for any reason you are not satisfied by what you get they have you go through a process and if the seller is not responding they make things right with you if it’s a refund or a credit. LOVE LOVE LOVE.

Ordered 6 CDs. Broke up into several different orders. The very first order was going to take the longest. All orders received except the first one. Was told by "Luv Satisfaction" that PO said it was delivered and to wait another 5 days. I got my mail that day out of the box in less than a minute after it was delivered. Saw him deliver and went and got my mail. Now after 9 days Amazon says they can only go by what the PO says. They are concerned about my negative review and will give me a refund if I take down the negative review. This is all over 12 bucks.

I have over the last 4 months had two orders rejected by Synchrony Bank via Amazon Prime because they hold my payments made on the account for 2 weeks before credits. They charge late fees when there's been payments made due to the fact that they don't credit the account when I make the payment... It clears my personal account and they don't credit my card balance for over a week after! Amazon Prime card is the most ridiculous "credit account" ever to exist on the planet!!!

I ordered luggage aluminum frame carry on, on June 13th to be delivered August 7. It was weird that the delivery was so long in the future but I still felt that demand is oversupply. On August 7th I contacted Amazon and I was placed on hold and then offered a refund. Looking up this seller he has 1 star ratings for nonreceipt of goods. This seller is a FRAUD and should never do business with anyone, especially Amazon. Do not buy from him. Another thing this seller has no contact info and email never worked. BUYER BEWARE.

I order 3 items. All showed being eligible for free shipping. Order total was eligible (not Prime). Same order er also I was charged double one an item. They shipped only 1 but seller blamed Amazon when contacted. Now after a call to Amazon, they blame seller though the Amazon website took this order and by design had facilitated this sale. Amazon sent email showing they contacted seller about double bill. I don't know how it will turn out but mistakes seem to be a policy or website problem needs to be addressed. I'm fed up since Amazon seems to be a good place to be ripped off these days. I see a problem with too many things to count. Now after years of using their site it gets worse not better.

Spent $260 on gold crystal wall sconce from Chinese company. Although ad displayed gold, and silver option was grayed out, we were sent silver. Amazon allowed us to ship the lamp to Amazon in US and agreed to refund based on Amazon return guarantee. When Amazon shipped the item to China the Chinese manufacturer refused to receive or pick up box at FedEx. Amazon then reneged on the refund that cost us an additional $50. Have not receive the lamps back but even if we do we are now out $310.00

Placed my order 25/7 and have yet today 12/8 not received any information about dispatch date. Product was in stock when I placed my order. No information from Amazon whatsoever. Ignorant scumbags! Take your "business" down or we will!

I had been a long time Prime member until recently. I struggled for months with delivery drivers who couldn't speak English very well trying to explain the access code to my building after I had already noted the code on my orders. This resulted in many calls and frustration with Amazon. The final straw for me was the auto renewal of my membership. The charge was processed to a random (non-preferred) card. The charge was disputed and I opted to renew my membership with a separate account. Even though I had proof of charge, my membership was cancelled a second time because of the original dispute. Customer service was dismissive and didn't seem to care that I was charged with no resolution. I used to love Amazon Prime, but their service has changed so much. I will take my business elsewhere.

I'll be honest - I love Amazon and have hardly any complaints about them. My only really major issue is their incompetent drivers who don't understand that a PO Box is at a UPS store - the UPS owner says he watches them drive right by. I've called Amazon Logistics 4 different times and explained this to them - each time they say they will put it in their system, so it shouldn't happen again, but without fail and every 2-months, I get a call from one of their drivers or someone in Washington telling me the driver is having trouble finding my address. Quite sad, especially when I pay so much for Prime.

I order products from Amazon and they were shipped with AMZL. When the products arrived the AMZL deliverer was upset because he couldn't find the address and made it seem like it was my fault. He also said he had called me which I did not get any calls and I was tracking my package regularly. The deliverer then proceeded to return to his vehicle and made me pick up my own packages from the vehicle. I was not satisfied with the service that was provided by the AMZL deliverer.

3 weeks ago, I ordered a range extender for my drone. I received a message from Amazon to tell me that the item has not yet been send. They referred me to the item supplier and suggested that I contact them to find out why the item has not been send. I contacted the supplier, by email, and asked them when the item would be send. So far I have not had a reply, either from Amazon or the supplier. I have come to conclusion that Amazon or their suppliers don't give a ** about their customers. I just wish I had read other reviews before I ordered. Needless to say I will never use Amazon again. So be warned!!

I've purchased 2 books and they were supposed to be delivered on the 27th of July. On the 24th I got an email saying that the delivery was attempted on that day, but I didn't get any card to organize a redelivery or pick up, so I contacted Amazon and they asked me to contact i-parcel. Then i-parcel told me to contact Fastway. After few days, Fastway told me that my parcel was lost in transit. So, I contacted Amazon on the 5th Aug asking for a redelivery. They said it would be impossible. I would get a refund and then I would need to purchase it again. I don't get it. If they still have it in stock why not just send me another one?! Anyway, after a while the representative I was talking to said that she would be able to organize a redelivery.

I posted a three star seller feedback (NOT product review) for Bertoni Eyewear. Afterwards, I noticed that not only mine, but all recent three star and less feedbacks were deleted. According to Bertoni Eyewear, Amazon is the one who deleted the ratings. The URL is **. I contacted Amazon at least 20 times on this issue, but Amazon refuses to let me know why they are manipulating the feedback for this particular seller. I did find out when Amazon does not want to respond to buyers, Amazon support sends the cases to seller support. Since most buyers do not have a seller's account, that means the cases get closed without any easy way for the buyer to respond. I have numerous emails showing this pattern of behavior by Amazon.

I bought 2 Apple iPhone 6 Plus 64GB unlocked, Space Gray for gifts for relatives on their birthdays. One iPhone worked fine. However, the second iPhone arrived "locked" with an Apple ID. I contacted the seller and seller refused to admit sending a locked iPhone, would not offer a return/refund on the iPhone that cost me $479. Amazon customer service were not helpful at all. I even wrote an email to Mr. Jeff Bezos the company CEO and I got a cold shoulder.

I ordered 1" chlorinated tablets, 3' tablets, AAA & AA rechargeable batteries and a battery charger. The tablets say ships on Aug 3rd. As soon as I order it, it says 2-3 months. I thought maybe a typo. I get on chat. The guy says, "Oh that's when it's not in stock." I said, "Oh ok. Well how comes it shows in my email it will come in 2 weeks? I thought it was same day shipping, is it coming from another state or country?" He says, "No, that's not it. It's not in stock." "Ok that didn't make sense because he just said 2-3 months is when it's out of stock." Then he says, "I see it will ship out on the 3rd so you are ok." Again, he is not making sense. How can it ship when it's not in stock? I tell him, "If I knew it was out of stock, which it didn't say, I would have gone to Walmart." He says, "I can cancel it for you." I said, "No because I don't want to wait for the money to go back in my account since I already placed the order.."

The watches I bought were too small for my son. I decided to return this item, but surprisingly at post office they told me it costs 16$ to send this item. I decided not to send it and check with the seller why it's not free. I opened my orders and saw that under item I purchased there are free returns. And it's fulfilled by Amazon. Unfortunately can't add print screen where it's visible that item I purchased has free returns. I contacted the seller, but he answered that I have to pay for return, then I contacted Amazon Customer Service, but they told that the seller send the watches from their place that's why in this case I have to pay for return. So please double check from where an item would be sent or otherwise you have to pay for return. Because even if it's written returns are free, they are not!

I have been a loyal customer of Amazon since 1999. Ordering tens of thousands of dollars worth of merchandise for myself and my company. Now I feel I have to speak out about charges in their practices that adversely affect people's shopping experience. First let's talk about Prime, as most people are aware when you order an item that is eligible for Prime delivery it will usually cost a few dollars more than the same item delivered by other means. Well UPS has come up with SUREPOST and now most guaranteed 2 day Prime deliveries are no longer arriving in 2 days, in fact when Amazon uses SUREPOST it almost always guarantees 3 days +.

Amazon Prime's subscription price is a flat out ripoff. The few products that do qualify now have a markup that more than covers shipping so free shipping is an out and out LIE! Two day shipping only occurs about 40% of the time. Items are often Bojack knockoffs, no name trash, and counterfeited products. Amazon should be raided by the Fair Trade Commission, and have all their records seized. Some sort of legal action should be taken assessing very steep fines and awarding monetary damages to consumers who received counterfeit products and treble monetary damages to any companies whom's products have been misrepresented and or counterfeited.

We are longtime Amazon shoppers but have started seeing troubling trends, including Amazon no longer meeting their delivery promise. Most troubling though, is the $144 charge from Amazon that appeared on our bank account. No orders appeared on our order list and we knew we hadn’t ordered anything. When we contacted Amazon to rectify, they told us it was for an Alexa Spot and that we had ordered it at 3:50 a.m. We conveyed multiple times that we did not order the item and curiously, it wasn’t showing up on our order list like other items we had ordered - I have a photo of our order page and no Amazon Spot shows up.

Product was 1 T Inverter Split AC ordered on 16th July 18. Amazon informed that I if take Prime membership product it will be delivered within 24 hrs. So membership has been taken and order placed Product has been delivered on 18th July with a commitment that installation order has been placed to Carrier the Product Manufacturer and it will be installed within 48 hrs. After 48 hrs on 21st July complaint lodged and again they said it will be done within 48 hr. 2nd, 3rd, 4th complaint lodged with them on 29th July, 2nd Aug, 3rd Aug 18 respectively.

Worst customer service at Amazon. Paid RS.2200 for my products & none of them were delivered, it’s been one month & the only thing Amazon has to say is to seek help of consumer groups. Waste of money.

While I have often enjoyed shopping with Amazon, I feel I must discontinue doing business with them for the following reasons: 1. It is WAY too easy to order something by accident. I have accidentally clicked that "one-click" feature of theirs at least twice in the process of just trying to add something to a cart or wish list.

From sending me broken knockoffs, to sending me empty packages, Amazon is the king of messing things up. Their customer service is also poor, from sighing at you as if you're a inconvenience, to silencing poor reviews for calling them out with sarcasm. Be very careful what you order from Amazon, because getting the issue fixed can be a headache, and a company that doesn't care about the people who work for it definitely doesn't care about their customer base. They have messed up several times and never have they gone the extra mile to make it right. Even scammers on eBay treat their consumers better than Amazon does. It's as they say, you get what you pay for and Amazon is the king of cheap online retail. I'm about done ordering from this joke of a website.

I had purchased a phone on 27th but it was not delivered to me due to their delivery boy who lost my label card and inform Amazon that I had refused the order and sent back my phone to their vendor even I had paid the cost from my credit card & when I contact their customer care they are changing every day and I had to explain all to them and all said we will help you but all in vain. Also write a mail to their QA department but still no response from their side. Result of this is I could not order again as qty is fixed per customer but they still saying we will help you when the offer ended. Here I clear that seller had sent my phone on time but due their poor system I could not got the same. I think we should learn a lesson from it and avoid Amazon until they do not change their way of working and understand the value & time of the customer.

Amazon’s carriers failed to deliver my product and decided to return them after a whole week of me waiting instead of attempting to redeliver the product. Amazon Customer Service team does not care about Amazon’s customers. Amazon’s Customer Service team is not reading the messages I send them, so now I’m here. I put in an order for a product that was set to arrive on the 3rd week of July and ‘the carrier’ could not deliver it, so instead of trying again the next day or allowing me to give them instructions, they return my items! What bothers me is that ‘Amazon’s carrier’ claimed that the products got damaged in transit. I don’t believe that.

For a year, I have been trying to get my book published. I finally got it published but they took the paperback set up and used it for the Ebook which ruined it. So, I started all over again and had a professional format it. When I complained and I did so daily, no one did anything. Instead, they removed my orders, removed my wish list, and my account. All the books I was using for students to refer to AND which they buy from Amazon have disappeared. My order form is clean stating that I have made no purchases whatsoever in the last six months. This is not true I have a number of books here and the receipt slips and dates.

Same day shipping, 2 day shipping, whenever they get around to it is really when it will come. Customer service is less than helpful when it comes to actually tracking a package. I've been being told for 2 days that my package will arrive before 9pm same day. I'm actually on day 4 and still no package. The first two days my package was late I was understanding and had not contacted customer service. The best they can do is offer expedited shipping (did not prove to be helpful) and a $5.00 gift card after that which really seems more insensitive than anything. Why guarantee with no promise?

I have been a Prime member for years. They make me so mad. Every time I ordered something they always sent me the wrong order. They are always charged me money for I have no idea what every time. I got to the bank. They taking more money. I don't know what they did. They write me to email saying that I have too much refund. Well they need to get it together and I would get so much refund. That is a no brainer so I am done with that. I got rid of mine Prime membership and change my account at the bank. Please stay away from Amazon. They are not good. Ripped off.

I have been a customer of Amazon for years now. I do most of my shopping on Amazon and have spent thousands of dollars. Recently I noticed I was unable to leave reviews on items that I bought. The reason was that I "violated company guidelines". I have never violated guidelines and I love leaving honest reviews on everything I buy. I was also a "top contributor". I contacted customer service through chat on TWO separate occasions and I was assured that my issue would be taken care of and that I could write reviews again. Well, it was never fixed. I finally emailed Amazon to see if I had better luck that way.

I've been with Amazon Prime at least 5 years, probably more like 7 or 8. Today I was on the Amazon.com site browsing when a little pop-up window solicits me... saying "download the amazon app and we will give you $10 off a $20 purchase"... I went ahead and clicked the link provided within the pop up ad. It downloaded the Amazon app and I resumed browsing. After putting $20 of items in my cart, went to check out, and lo and behold there was no $10 credit as advertised in the promotional pop up! I called customer service and after being on the phone for over a half hour and speaking to two different people I had no choice but to cancel my Prime Membership. WHY do I want to be with a company that doesn't stand by their own words!?!

I ordered a laptop on Prime Day (17th July, 2018), contacted the support next evening, that my laptop hasn’t been dispatched yet, “Is everything alright?” They said yes. Contacted them on Friday (20th) too, about my stuff, and they said it was in 'Advanced shipping phase', and it would dispatch on Monday (23rd). I calmed down, came Monday, and nothing. Contacted them again on Monday evening, they told me they would get back to me in e-mail in 24-48 hours. 48 hours passed today (25th), no email from them. So I contacted them today again, what a surprise to cancel my order as the automated order cancel thingy won’t let me cancel it, and they told me they can’t cancel it, only when it’s dispatched. IT IS NOT DISPATCHING. So, no money, no product, got scammed for 750$. Will never recommend Amazon to anyone, as they are a bunch of scammers.

In January 2018, I tried Amazon Unlimited. The email from Amazon Kindle reminded that time that if I do not cancel after one month trial period, I would be charge 980 yen per month. But then as I didn't notice, I forgot about Kindle Unlimited. Amazon continuously charged me 980 yen to my Visa card each month without any notice/receipt to my email address. I saw the fee charged by Amazon in my Visa card account, but checking Amazon site, it showed that I had no orders within the past 6 months. I think that Amazon is not doing transparently. They should have noticed people when they extended the Kindle Unlimited and send them receipts for their payments (as Google do with their Google Drive storage subscription, for example). They should treat well to their customers.

Out of 10 orders I only receive 1. In the last week I have had packages not delivered and customer support tell me they do not know where my packages are. When they do arrive They cut costs on Prime members by using Canada post. And the Items arrive after 5 days instead of 2. I asked them why I pay for Prime. In the end they told me I could get a full refund for Prime. The problem was that I still had packages on the way, which they said would still arrive.

When I saw the news about the Pepperidge Farms Goldfish being recalled for salmonella I freak out. I order a lot of my daughter's snacks from Amazon. I did not have the original box that they came, nor was I at home to check the issue date for the recalled items. I chatted online with a customer service representative at Amazon, told her what was going on, the date I order them and how I was concerned. No questions ask by the representative and she told me, "Your family safety is our main concern, please throw out what you have left over and a full refund will be issued to you". It was that easy... Thank you so much Amazon!!!

DEQonline is an Amazon vendor. I bought a coffee maker with limited description info on the purchase page. My bad, it looked correct but once I received it I realized it did not fit my electrical needs. I asked to return it because the page contains inadequate information. DEQonline provided a non-trackable USPS label for return. They claim to have not received it, and refuse a refund. Amazon's "A to Z" guarantee is worthless. They take a vendor's word over a long-time customer. I'll shop elsewhere from now on.

In May, I purchased an item for $125.00. At the time, I bought Amazon Prime as well for free two-day delivery. After paying, the item took a week to deliver. Amazon offered me a free month of Prime, or $5.00 in credit to "make up" for the inconvenience. I chose the free month. The next month, they charged me, again, for Prime. I demanded a refund and that the free month of Prime be applied to my account. They refunded me, didn't apply it. This month, wanting to buy a few things, I requested the month of Prime be applied. I had checked to see if they applied the $5.00 credit, and they had not. When I demanded it be applied, I was told I had to pay before they would apply the free month. They then told me the $5.00 had been applied, by the person I was then talking to. The late delivery by a week, the fraudulent "I'm sorry", and the requirement to pay before I would get a free month show a complete lack of caring on Amazon's part.

It takes delivery in time good packaging and good stuff. I recommended to all my friends can shop from Amazon. The quality of the product is very nice. I used this product since about 6 months and they never disappoint me some.

Amazon is selling products that they do not actually seem to have. I’ve spoken with multiple customer service reps who cannot seem to give actual answers. They only offer credit that never actually seems to show up in my account.

Amazon delivery guy delivered the empty package. Guy opened my package, put some paper inside and tape it with scotch tape. After 10 minutes after delivery, the package was picked up by me. No one touch package this time. Amazon does not trust me, they think that I stole my package myself. You can see the shine of the scotch tape on the bottom of package.

My credit score has gone down around 50 points since my recent issues with Amazon and will no doubt go down more with the latest. Order of events: My debit card was somehow compromised after I signed up for a free Spotify account and someone bought themselves a paid Spotify account with my debit card. I shut the card down. I did NOT give my new card information to Amazon or anyone else. It literally never left my wallet. Somehow my new card was compromised again, Wells Fargo suggested it was through the "Visa Account Updater" and three people bought themselves Amazon Prime with my debit card.

Amazon's new shipping wing is a disaster. There is apparently no supervision. My packages are reliably late now, and frequently boxes are smashed or inexplicably dirty. The last package I got was delivered late by two teenagers in an older SUV, one ran across my yard while my sprinklers were on, got the package wet while the other was yelling and laughing at him as he tossed the box onto the porch. My orders now show they are delivered, but then actually show up the next day or not at all. I am now ordering far less from Amazon and likely will not renew my Prime account, which I have had for ten years or more. Amazon: Please leave the shipping to the professionals, or you will continue to lose money and customers!

2 Day Shipping has become aspirational, not reality. I have been a Prime member for many, many years. Increasingly, my deliveries are later and later. This week I ordered 2 small electrical plugs on 19th January with Prime Shipping. Estimated delivery - 31st July!!! I then get a message telling me 'good news' they will arrive on the 25th July - still a full week from when I ordered them? What am I paying Prime membership for again? This is just the latest in an increasingly common pattern. I recommend you skip the membership and just take whatever delivery it has on it. They clearly don't send Prime as a priority anymore anyway.

A quick search will bring up thousands of Kindle owners with the problem of a touchy, loose, or completely broken USB charge port. This is my 2nd device with this issue. I am livid. I purchased both Fires and Amazon is refusing to replace this one. It is KNOWN issue since Kindles were first launched. I just tried to get mine replaced and was told it only has a 90 day warranty. That is absurd! All they would offer is a mitigated return or a discount on a replacement. This is crap customer service. I will be looking for alternatives to my prime membership at this point.

I arranged to have this very important delivery delivered today through Amazon Logistics express delivery and it failed me. I waited in all day (Morning, Afternoon and evening) and went on Amazon chat twice, once in the morning and once in the afternoon to ask where is my parcel! I was informed that it was out for delivery and your chat persons said they would contact your driver to give them my mobile phone number just in-case they have difficulties which may I say no one ever has. Indeed Yodel easily delivered my goods yesterday. I was informed I have until 9pm for the delivery BUT at approx 18.50 I get an email from Amazon stating they "We tried but failed to deliver your package today. We’ll try again tomorrow. For business addresses, deliveries will be attempted Monday to Friday only.” When I was in all day and all Morning, afternoon and all evening!

I have been loyal customer of Amazon.com for the past 12 years at least. Prime member since 2009, I can clearly see the prime items are marked more expensive than non prime items, for the past 12+ months my delivery are delayed or canceled in a daily basis. Yes in a daily basis because I spend thousands and I buy something every day. Neither their customer service nor their logistic have a straight answer to why they keep delaying all the "Free One Day Delivery" Items. At this point I am looking to leave Amazon for good. I never had this problem with my eBay account even though I rarely use it. Bye Bye Amazon.

OKAY, so I tried to call them to cancel my Prime subscription which sounds easy. Few minutes later, an Indian lady picked up the phone with a huge Indian accent, that's okay since I have an accent too. She started to ask me the email address, I said, "... @gmail.com", okay, I just forgot how to pronounce "@", so I just said the symbol usually comes with email, She DOESN'T KNOW!!! And the worse thing was, she asked me if I can describe the symbol for her, like what it looks like, and she kept asking me three times just to describe the ''@'' for her, ** that **, that was really insulting. I couldn't believe Amazon has such a low educated, stupid, rude customer service. Jeez, cry! Btw, her name is Janice, I wish I could record it and share this to everyone.

I have been a loyal customer since I was in high school. You helped to find the perfect prom dress and the best prices for knick knacks in my nerdy fandoms. College came along and I found helpful books for my classes. After about 6+ years of being a customer I found that I have enjoyed being a reviewer of your products! Other customers had started rating my reviews as helpful and it gave me personal pride to be an Amazon customer.

While checking my catalog listings for books I had published, I came across one which showed that it was part of an old series I had discontinued. I had already made sure that the ISBN and distribution listing through my printer were corrected. I emailed Amazon showing the error, but received a no-reply form reply telling me to contact my distributor about it. Since it takes less than 5 minutes to correct one of their listings I could not understand why I should be receiving such a letter when I had already informed them of the change once I saw the listing.

I purchased this Kickers 8" subwoofers for my 2007 Toyota Sequoia which didn't fit, I requested a return. Amazon sent me all paperwork for the return. I placed all labels on the box and dropped it off at the post office. And it's been more than a month and I haven't received my money back. They even sent me a email from A to Z warranties. Hehehe saying that they will take care of it. I just got an email from them today saying that my case will be close if I don't give them info about tracking number, etc. Which I gave them. What I reply is the that I don't have the speakers and neither the money because they stole it from me. What can we do?

I have been trying to get a refund based upon a cancelled order that transpired over 10 days ago. I have spoken to the merchant, my credit card company, and Amazon Pay where I was ultimately directed to call. Amazon Pay admitted fault in that their many of their refunds were “stuck”. They could not give me a definitive answer as to when or if I would get my money back. I was also promised a return call today (Tuesday) by Tracey on Friday, but she did not call me back at the promised time. The lady I spoke to today from Amazon Pay could not answer any of my questions only admit fault.

I'm no longer allowed to leave reviews or comments on Amazon because they say that I am either a relative to a seller or took a gift in exchange for a review or that I asked for something free in exchange for a review when I am not a relative to anyone on there nor have I received anything free. I am actually really insulted that I have been unfairly accused of something like that because I hate when people do that exact thing. I would never stoop so low. What aggravates me the most is that I am not allowed to discuss this with them, the email said that the case was closed and there is nothing I can do and I am banned for life.

When I first started using Amazon four years ago, it went great. It was reliable and worth the membership. Now Amazon has begun to fail miserably. My Subscribe and Save items have been delayed or not delivered for 3 months in a row and the customer service representative said “we can give you $5.” I have had to spend extra money on diapers and wipes because of Amazon’s complete failure to keep up. I have decided to go through WALMART for these items now. Not only has Amazon failed at getting items shipped on time, but they have now INCREASED their membership fee.

Amazon business practices are the worst. They ran out of inventory and claimed the product was lost or damaged. They went as far as giving assurances that the product would be delivered 2 days later. Then sent an email to say it was undeliverable. The Leadership agent Teeja was rude and refused to provide a manager after being asked over 8 times. The Supervisor MJ made promises they could not follow through on. This is an ongoing issue of Bait and Switch with Amazon. They have lost sight of the customer and only respond to the price tag. It is a shame what it has come down to.

I recently got a letter from Amazon Customer Service stating that I had violated Community Review Guidelines. After years of posting reviews for virtually every one of over 200 purchases, I'm no longer allowed to review. I read the guidelines word for word and found NONE that were applicable to me. This bogus accusation, along with the "This decision is final" gavel pounding, and the insinuation that Amazon had no intention of entertaining ANY dialogue about the decision is a most remarkable display of arrogance.

I think this company has put so many other companies out of business. They think they've got it made and no longer have to try. Nowadays, they try to frustrate customers to the point they give up asking for refunds when refunds are definitely due, and make the customer pay for THEIR mistakes. I've been a customer for around a decade, spending thousands every year. Twice now in the last year I've had something shown on the orders page as delivered that I have not received. I have a pretty good neighborhood but when delivery people leave boxes in plain view instead of ringing the bell and waiting for a signature, even when there are cars in the driveway, then they are just asking for things to get taken.

After dealing with pain from an old mattress that terribly needed replaced, I ordered a new one that was to be delivered and installed. I discovered that my very old bed frame would not support the new mattress, so I needed to find something to replace it quickly. As a long time Amazon customer and a Prime member, I decided to see if they had any options that could arrive quickly. I found the Novogratz Her Majesty Upholstered Linen Bed that claimed Prime shipping and 2-3 days to ship out (now it says 1-2). It seemed like a perfect deal and I thought the stress of finding something was over. Friday rolled around and the bed still had not shipped. I called Amazon's customer service to find out what was going on. At that point the mattress was supposed to be delivered the coming Monday.

Amazon have poor and worst customer care and delivery system. I have ordered the products and prepaying the items. But they are not delivering it. Whenever item ready for delivery they are returning it saying some reasons like damage and all.

I have been trying to get my delivery instructions resolved for months! There has been no resolution after hours of being on the phone. Most drivers refuse to deliver to my door even though those are my delivery instructions! The Worst Company!

We have complained several times to Amazon customer service about the bad treatment of our packages. Today was the final straw: the package was later than expected so my husband was watching for it and he actually saw the delivery guy LOB our box over the front gate! He ran out there, caught up with the guy, and said, "Hey, we would appreciate your coming in the gate and putting the box on our doorstep in the future." The rude delivery person said, "No, we’re not allowed to do that;" and took off. Unbelievable!!

I am a long time Amazon customer and Prime member and have always been pleased with most items I've ordered as well as customer service; until now. I will try to keep this short. On March 31, 2018 I ordered 4 tires shipped and sold by Amazon. Apparently they were not in stock though I was not told this until I contacted customer service several weeks later. When i called I was told my order was on hold because the tires are now available for a cheaper price. Great! I cancelled my previous order and placed a new order as I was instructed to do.

I always preferred to order things online from Amazon only. Likewise, I ordered a new phone (#**) on 2nd July 2018 of 10,019.00 INR and as usual it was very nicely delivered day after. Very excitedly, I opened the box and found that mobile phone do not have any charge so not turning on, after charging came to know that actually display is not functioning.

I am an Amazon seller. One Day I sent an email to my subscribers with customer satisfaction survey And because we Offer a great Customer service 10 People left me 5 star reviews on One Day. (I didn't pay them to do so, I didn't offer them free products. I didn't offer anything). Then The Next Day Amazon Deleted All my Reviews (The New and The Old). Not Only That They Blocked My listing from having New reviews. That dropped my sales by 90% overnight.

Amazon wonders why it has so much trouble with deliveries -- it's the idiots they hire to deliver the packages. I have a covered front porch which is protected from the street view. That's where USPS, UPS, and FedEX leave my packages. The ** who delivered my Amazon package today put it in my driveway in front of my garage door. If my neighbor hadn't noticed it, I would have driven right over it. Furthermore, it was fully viewable from the street and it was RAINING! So my package was soaked. I'm not ordering from Amazon ever again. There are other options where at least you'll get your packages. Every time my friend gets a package from Amazon she has to look all over her neighborhood for it. They won't come back to get it from the wrong house. She's found two of her packages, but the rest are still missing.

So I am not a Prime member so I just request normal shipping. Says 5-7 days. Well the products were ordered on Monday and here it is Thursday afternoon and order still not processed. Any other company would take the order and ship it once it was pulled. Just checked other vendors and they would ship the day after order was received. I believe this is another way the BIG companies force fees to get the profit. They are sitting on the order so that was I will not get the product until over week later so I would consider signing up for Prime account so I can get expedited shipping. WHAT A SCAM!!! Just buy it from the manufacturer and save yourself the headache.

We have been Amazon customers for years. In the last year I have notice an increased number of bogus reviews. I've received defective products but the seller or Amazon is able to turn off the review selection & the vendor is able to continue to cheat & steal from Amazon customers. I've turned to Target, Chewy's & other online retailers instead. Amazon is like Facebook. They don't monitor anything & even racists items are ok to sell.

I order a grill on the 26 of June 2018. On the website, delivery within 5 days, so delivery should have taken place on July 2. Change of delivery, halfway the day I received an email. Delayed. Will be delivered on July 5. On July 5 I called them and there was again a delay and not stock and other blabla, actually they didn´t say anything I didn't know. New delivery date between 9 and 12 July.

After several more attempts to plead my case, Amazon has submitted a refund to me for the lost order.

Amazon has always been rated high in customer service. Yet these days they are more worried about getting through calls and chats as quickly as possible versus making sure the problem is resolved. My most recent issue (but not my only one) was an order I placed for an item fulfilled by Amazon. The item was over $100 and broke on the second use. I contacted customer service and was issued a refund and at first was told I needed to return the item. It was a rather large item that would need a special box to ship and so I was then told to keep the broken item and they would just issue me a refund.