Amazon.com Reviews

I have ordered five times from Amazon.de (Germany). The last four arrived late or NEVER arrived. That never happened from Amazon USA... So much for German efficiency. Worst, I could not find in the website how to bring out the complaint.

I saw Nike caps on Amazon site (Indian Site), Nike caps are usually $20 to $69 (within this range). In Indian Amazon Site I saw price 40,000 - 50,000 (which is like $588-$688 in this range), Stop fooling around, You are looting money. This is NOT okay.

I purchased something that never made it to me. I got the runaround from the seller (avidlove) and Amazon customer service... I'm extremely displeased with both. Now I've nothing to wear for my anniversary and what I wanted is no longer in stock so I'll never get it in time... I've not been compensated for my disappointment or aggravation in dealing with both seller and customer service. And I've still got no product. I'm worse off than when I began... I'll be using another company from now on.

I've purchased several products on Amazon that I either couldn't find anywhere else, or could buy cheaper on Amazon. I've had good experiences every time, though one time (not Amazon's fault), the seller didn't mail to the correct address. I alerted Amazon, and they were quick to respond and resolve the matter.

I have bought headphone from Amazon and they deceived me shamelessly. My order id is **. They sent me defected headphones and till date they are not returning this. Is this service, you are giving to your customers. I had a trust on Amazon, now it's like I got cheated by you. My return has been not processed yet. Please don't buy anything from them.

I love shopping on Amazon. I'm a Prime member simply for the free 2 day shipping because I shop with them so consistently. The added bonus of the free movies and audiobooks that go with it is just gravy! Never had to use customer service.

I've had many packages not get delivered to my home. I even added details to my address to tell the drivers my door is left of garage. They take pictures so I know it's not my door. Just awful. I've canceled my Amazon Prime and will use other vendors.

Amazon locked me out of my account due to "suspicious activity"; of course I cannot check because I am locked out. Further, after three tries at the "help" number, I am still locked out and there is NO ONE at the "service" number that can unlock the account. This is done by the "security" folks who come up with bizarre scenarios for "suspicious activity". So has Amazon become so big they can just ignore legitimate customer concerns? They also canceled my order which was due this week (thanks) and there is NO recourse.

Shopping at Amazon is fast and easy, unfortunately dealing with their shipping is totally different. I pay for Amazon Prime and started doing so more than 10 years ago primarily for the shipping. It is fine when they use UPS but now that they use their own contractors I've had all kinds of problems - the main one seems to be that they do not seem to know how to open the gate (how hard is it to pull) and they either toss the package over the gate, leave it just tossed close to the street or not leave it at all.

I ordered a set of 4 tires on 06/16/18. The next day, the price on Amazon.com dropped. When I contacted Amazon about getting them for the sale price, I was told that Amazon doesn't "price match", even though the tires are sold and fulfilled by Amazon (not a 3rd party). I understand Amazon has had changes in their policies but wasn't aware they wouldn't honor their own lower price.

This, billion-dollar company offers the worst customer service on the planet. Logging in is easy, logging out is difficult. The reason, there is a long menu under your name and the logout command is at the bottom of the menu. The problem is that I do not have enough room to scroll down to the logout area. Finally, one day, I actually got a c.s. rep on the phone line. She was not helpful, she told me the same stuff I already knew, click on my name, click on the command to logout.

I ordered a few things for my business and I was suppose to have one on Saturday June 17 2018... Yeah right. Who in their right mind sends a 5 gallon drink dispenser through USPS??? And then some supplies for our business. Suppose to be here today. Mail came and no items. I won't ever order from Amazon ever again!! They take your money and run with it. And then you get some knucklehead on the chat line that can't even understand what you're trying to tell him, so he disconnects you. Now that's customer service!!! Amazon you suck!

Don't try and sell on Amazon. I use to sell on there. I have a $900,000 and in less than 1 year I am down to about $150,000 in sales. They don't care about their sellers. If you are selling a item and it is selling good Amazon will go to that vendor and sell it themself. They are putting a lot of companies big and small out of business along with the people that sell the products to others are losing their jobs also. Amazon is the worse.

Just unacceptable. I ordered a book from Amazon and I chose the Amazon Locker as a delivery address because the delivery time was much shorter. I intentionally chose the most expensive option in order to have it delivered sooner. By the way, I live in the same block as the Amazon Locker, so I cannot understand why it would take two more day to arrive my apartment. Aside from that, I called today 3 times to their customer service, because I was checking the 'track your package' page and since 10 am she had seen there that the package is 'undeliverable' and I was getting very worried.

I use auto delivery and find it to be very good. Amazon emails you before it is delivered and you can change your delivery date and add to your order if need be.

The checkout process is easy and uncomplicated. However, I wish Amazon would have a separate "shipping dashboard" where I can keep track of all shipped orders. I order a lot and it's cumbersome to check the tracking status of each order.

I never thought I would be reviewing Amazon and using the Pizza Hut Delivery Guy as a benchmark!!!! Which is not a bad thing really... Am going out on a limb and making a prediction here {and yes, I do have a Crystal Ball :) }: I have ordered an Item off of Amazon and paid for a 1-day delivery - am almost certain it will not arrive on time. Amazon has been becoming, of late, a habitual offender - delivery schedules have been slipping, pretty consistently. I had ordered another Item on 06/14/2018 (and was "Guaranteed delivery by 06/15/2018") and paid for a "1-day delivery" and my delivery has been "delayed" and the product will "arrive by 06/20/2018"!!! Really?

Amazon, in particular Amazon Prime is a great product. Though sometimes the cost is a little higher, it is without a doubt worth paying to get 2-day Prime shipping.

Amazon is a great retail website. I do not mind paying the yearly subscription because it is well worth it! I also like that you have options with my Prime account.

Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased."

Purchased a Brother device through Amazon on May 31, 2018. Their protection plan (3 year Asurion Office Products Protection Plan, 36 month from date of purchase) was purchased at the same time for $10.69 + $.68 tax. Returned Brother device (what a fiasco) and notified Asurion June 14, 2018 that I wanted a full refund for this Protection Plan as I did not need it anymore. Following up, as I always do, I spoke to a little girl at the call center Nashville, TN (1-800-861-9387) Myles (probably lying) who told me I would get a refund for the $10.69. In that conversation I asked what about the tax to be included in the refund? The call was escalated and Norman, who after some time, said I would get the full refund. This reeks of thievery, attempting to not refund the tax portion in the refund. Please consider this an addition to previous complaints for Amazon.

They are okay for prices, not the lowest, except sometimes. Often they are higher priced than other sites. This year I've abstained from Prime, except I tried the one week trial for a few dollars four days ago, can't find the billing data anywhere on my account, so don't know how much. I ordered a framing nailgun which turned out not able to seat framing nails. Had to return. I ordered a $36 Heavy box of 2,000 nails for it, and it arrived in a box way too large for it, had a STICKER on it saying HEAVY. UPS treated it badly, the box of nails in the oversize box busted open and the nails were scattered, and some sticking out the outer box.

I clearly didn't see where the items said outside vendor. Please make it more visible! I bought a cellphone case with other stuff. Not knowing it came from an outside vendor. Then it came in the wrong color, but we kept it. I would of never bought it had I clearly seen that.

Shopping on Amazon is like having my cake and eating too. I get the thrill of browsing through all the departments and, the interest of other shopper's opinions without bothering their shopping experience thanks to the "customer review" section. Also because I am cost conscious, I always verify that I'm getting the best possible price. Shipping cost never deter me from buying because with Amazon Prime most things I purchase are shipped without cost. I highly advise that you go to the Amazon site and check it out the next time you are considering buying almost anything, you will be amazed at the selection and price. Happy Shopping!!!

SELL PRODUCTS NOT AS ADVERTISED THEN WHEN WRITING A REVIEW AMAZON WON'T POST IT. SEE BELOW: "Your review could not be posted. Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines. Imagistics SX2100 Toner 6500 Yield - Genuine OEM toner ★★ from Danpb on June 13, 2018. Not As Advertised - Was Not OEM! Packaging terrible - box was crushed and item exposed! Product not as advertised! Was not Imagistics OEM toner but replacement. Shipping was very fast but packaging was 3x's the size of the item and was not properly packed. Box was crushed on 1 end and item exposed."

I purchased a $125 gas dryer timer from a third party seller on Amazon. I was not able to install it right away, but by the time I did, I discovered it was defective. The seller refused to take it back, saying returns had to be made within the first 30 days. Apparently parts have a 30-day "warranty". Amazon did nothing to help resolve this, and replied to my last email saying they were not going to reply anymore. When I tried to review the seller on the Amazon website, they blocked my review. A Chat specialist at Amazon sent me a link to post my review, but it didn't work. Both the seller (Top Parts) and Amazon have basically cheated me out of $125 and completely blocked my ability to warn other customers.

Do not buy anything these days from Amazon guys, they are just making us fool. I placed an order on 25th May and I received message that it has been delivered but it was not delivered to me. I immediately contacted Amazon people. They promised either it will be delivered on 11th Jun or they will refund. Based on their promise I was okay, but again no response from Amazon so again I contacted them. They replied "It's a courier product and has been delivered at your location to someone, we are not liable for this as it was prepaid order." This clearly shows how irresponsible and bad mannered they are. I made payment for this order and who are they to decide to deliver to anyone without my permission?

I am a Prime member. It used to mean getting an item the next day but now you have to buy $25 to get it. I been through quite a bit: unshaved guys with beards to their floor sneaking in the building without buzzing me banging on a door. Amazon said it would switch to different delivery. Well they didn't. A few months ago I bought one of those cat window seats. Well that thing does not work as it does not stick on a glass. I returned it the next day. I have returned another item the same day. To my surprise, a month later I am getting an email saying that I need to return it or else I'll be charged! Imagine how happy that made me: now I don't have a product, this was dropped off and now this. Theft went through my head.

Having been a Prime member for 15 years plus, I've seen a rapid decline of its services as membership fees increased. Yesterday, I ordered a product specifically with Prime Same-Day Delivery option and Amazon as BOTH the seller AND delivery courier. Product never arrived. A note on my account stated that courier unable to gain access to the front door to deliver package at a specific time. My front door is mainly clear glass with a camera pointing at it. I checked the playback and no sight of any human being coming remotely close to my front door around the time claimed by Amazon.

One of the worst experience in online shopping while ordering shoe from Amazon. I paid extra charges for fast delivery as I was in a urgency. And on the date of delivery while I was expecting the product delivery. Suddenly they just cancelled the product by saying that it was rejected at the point of delivery. And actually the truth is that the delivery guy not even contacted to me even a single time and not even visited delivery address building.

First off, Amazon drivers are either dumb or illiterate. You ask them in a note in your door NOT to leave package but deliver to apt office and they leave the package anyway near the note and take a picture of it??? Smdh. Prime has gone up in price and free trial is now a 1.99 and not free anymore. A year of "Prime" is not 99.00/year, it is now 119.00? I had money in my accounts by them for choosing slower shipping as they give you credit of 5.00 and they erased it from my account. Total garbage and I'm done!

I have not logged on Amazon seller's account for a while. When I logged back on, I noticed all my balance was gone. Amazon decided to remove all my money. I called twice to Amazon, each time I was on the phone more than one hour. The persons in customer service opened 2 cases for me, Amazon emailed me this: "Your case has been forwarded to another Amazon team and they will contact you regarding your question." I waited more than 2 weeks, nothing happened. At the same time, the case was closed automatically in 5 days if I did not update that. Amazon took my money...

We purchased a Danze kitchen faucet from Amazon when we were starting a remodel in Oct. The faucet arrived but it was about 6 weeks before the plumber was ready to install it. He installed it and it worked fine for about 2 months. This was a $600 faucet. I called Amazon and they told me to call Danze so I did. Danze told me that they knew the faucet was defective so they were working on a new version which they promised to ship to me in August once it was ready. I never heard from Danze in August and while they had given us a workaround back in March the faucet did not function as expected so we disconnected its automated features while we waited on the fix. I called Danze again and they advised me to request a refund from the retailer because they were unable to fix the problem so they discontinued the product and were giving refunds to the retailers.

I started receiving packages from Amazon that I did not order. After speaking to several customer service reps I found that Amazon had allowed some to open an account fraudulently under my name. They wanted to know the email address associated with the account before they would give me any information. HOW WAS I TO KNOW A FRAUDULENT EMAIL? This went on for a month before they took any action to close the fraudulent account. Beware consumers, your privacy and security means nothing to them.

Amazon and it's glorified Prime is nothing but a scam and absolute RIPOFF. Every single time I order something it comes a day late and a dollar short. They are constantly pulling the "Bait and Switch" here at Amazon. If there is a dirty no good antic or any trick of the trade to get your money, you CAN be rest assured AMAZON.COM is either using it directly (aggressively) or indirectly (passive-aggressive). I can't even count how many times, even using my toes they have dropped the ball with this so-called Amazing feature called PRIME. The product are always taxed and shipped almost as slow as regular economy.

When I made a purchase of bedding, I put in cotton as a filter. They showed me their own bedding brand. No big deal except it wasn't cotton. When I wrote a review saying it was mistagged in the filter, they deleted it saying it was against guidelines. Any other vendor the review would have stayed. Because it was them they deleted it three times. I did not lie nor did I insult nor did I discriminate. I kept photos of the reviews. So if they have an issue I have proof. Shame on them.

Amazon sent me defective product (also product not match with Amazon product image) and they not refund my money so I want my all Amazon Pay balance to bank account but they refuse my request. In Amazon Pay balance I have added legal money (Rs.1700). So please don't add money to Amazon Pay. Amazon is very unsafe if you trouble product.

I ordered 2 items and when it notified me that they were delivered, I checked. Nothing so I called. I was told to wait till after 5pm the next day to see if it was delivered for them to do anything. I called back after 5, 30 hours later, only to be told “we are sorry for the inconvenience but we can refund your account and give you expedited shipping when you reorder”. When I asked why the driver was not contacted to find out what happened? I was told they cannot call the drivers. I understand that but why wasn’t the driver contacted when they got back to the terminal and my package found and I called back.

I have Amazon Prime and probably every 4th package delivered does not have the items they were to ship in them. Horrible, horrible management of the distribution centers. Would switch shipping companies, but locked in through Prime.

We normally don’t have any issues with them when they use their own delivery drivers. This time we did. Hence the 2 star review. I would have done 1 Star. So we had packages out for delivery. I got a notice that it was delivered so I went to our porch and it wasn’t there. Went back on the app and it has a picture. Not our house. Okay. So we attempted to call them.

On 18/11/17, whilst I was out and despite a typewritten note on my letterbox not to do so, an Amazon driver posted 2 packs of sewing machine needles through my letterbox. Despite having a cage the other side to catch post etc, my dogs got hold of the needles. I extracted 1 needle from my Spaniel's mouth but was still 2 needles short. I had to take both dogs to an emergency out of hours vet to have their stomachs x-rayed to look for the needles. The spaniel had swallowed 1 and it was protruding through his stomach lining and dangerously close to his liver.

I placed an order on amazon.ca for delivery at my relatives. Amazon guaranteed me that my product will be delivered by 1st June, 2018. On 30th May, I checked the status of my order on Canada’s Post website and it stated that parcel is ready for pickup. No notification or letter was left at the delivery address. I reached Amazon regarding the issue and they assured me that there is some issues and they will resolved and my order will be delivered to my doorstep and offered me indirect bribe in form of 1 month Prime membership for free (which is of no use to me as I am not the Canadian resident).

Just canceled my account today. My package was supposed to be delivered tonight and wasn't. I was home. No delivery, no note, no nothing. I did get an E-mail from Amazon saying that delivery was attempted, they would try again after the weekend. Did the chat to try to find out what the problem was, no interest in providing any help. Might seem small to some people, but I'm just sick of waiting a week for this "2 day delivery" I'm supposed to get with Amazon.

I had bad customer service with Amazon today. Maybe most wouldn't care about this but I do. I didn't want to use my credit card to purchase my Amazon Prime. So I went out and bought one of the Amazon gift cards. Lo and behold you can't use them. They are not authorized to be used as payment. The girl said, "Well some people save them from gifts and could use them that way". Either way you get your money, Amazon will get their money. Who cares if it is a gift card or a credit card. I found that information rather unsettling because I just put a 100 on a gift card to use to purchase my Prime. Yes I buy items often but seriously I find this ridiculous.

I have been shopping many household things from Amazon since 2 years, and these days I could notice a purposeful delay of products, just because we aren't a prime members. Why don't Amazon grow up. We are buying products and you are not doing any social service to us, we are also paying for it.

What happened? I purchased 2 items on Amazon. I returned the items and cannot get a refund. I have the tracking #s and confirmation #s from Amazon. Here is what Amazon sent me. I am dealing with Synchrony Bank/Amazon. PO box 960013 Orlando Fl 32896. I will scan the tracking # and include this in the complaint. I spoke with Tyrone agent # **. Refunds: (From Amazon) "Refund ID: ** = $11.47. Refund ID: **= $10.84. I hope this information helps. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Alex ** Amazon.com." DO NOT USE THE AMAZON CREDIT CARD. THEY ARE THIEVES. THEY CHARGE YOU AND GIVE YOU A RUNAROUND.

Please Read. Must Read for Aware to Amazon Is FRAUD Company. They are looting your money in terms of interest gained by (_Amazon pay A Wallet_). I ordered A Order ** Three time with ordered ID. 4th time - ** [Dont, Received the product Price Rs 1000], 3rd time ** [Dont, Received the product price RS 1250], 2nd Time** [Dont received any product Price Rs 700], 1st Time ** [Received Second Hand Product Not working at all Worth Rs 1000]. These are the scenes are happening by Amazon. Don't go with Amazon Flipkart, Paytm mall, ShopClues, Snapdeal, Bewakoof.com, Myntra.com is better option. Amazon fool you by running campaigns on it. Don't try to buy. If you buy that is your own risk

Amazon sold us on Prime 2 day shipping years ago. Except for big cities that went away and the 2 day shipping has slipped to 2 day delivery after shipping. Noticed yesterday even that pretense has changed. They have now kicked it down even further. If you choose one day shipping and pay $ extra it comes tomorrow. If you stick with 2 day prime delivery - it will arrive in 5 or 6 days. I guess Bezos has so much money now that he has the ability to change addition tables or the calendar. I am guessing they will be changing Prime to just free shipping in the near future to avoid class action lawyers.

I purchased refurbished Microsoft Surface Pro 4 from Mobile Shop USA through Amazon. There is a rare glitch with these that can't be permanently fixed, but can be temporarily fixed, and my device has it. After three months my screen devolves into layers of ghostly transparent windows. Amazon and Mobile Shop USA say "30 days passed. You are out of luck". Fair enough. But I think it would be valid feedback to share that my $629 computer lasted only 30 days and that it came without a functioning charging cord.

I bought an item on the Canadian Amazon site. However, it was an American company that sent it. They sent it C.O.D. using UPS of course. SO I refused it. So I ordered one from eBay instead. Well, that fiasco with Amazon.ca ended up costing me $86. What the vendor did was, he got the UPS company to bill me instead, which I had to pay later on. Then delivered it anyways a week later. So I had to pay to send it back which was $36. And he charged me a restocking fee of $15. And I had to pay the UPS charge of $35. Of course, Amazon.ca can't be out any money, since the vendor won't pay me back, So I was left being the patsy. Amazon.ca not only screwed me, but would not allow me to write a review about the product or complain.

It came to my attention while reading my bank statement recently that I had been billed $13.77 for Prime Membership from Amazon that I had never signed up for. Speaking to an Amazon Supervisor I was notified that I had been given a free month of Prime for the month of November but they automatically started billing me for the months of December-May. When I found this out I was LIVID! The supervisor was pleasant and said I would get a full refund from Dec-May. Is it commonplace for companies to offer a free month and then automatically bill for something that was not asked for in the first place.

Being a Prime member for years, however, in the past six months I have experienced a major decline in Prime services. Merchandise more often doesn't arrive on guaranteed delivery time and customer service is rather disinterested on resolving any issues. This is a typical business practice trend of companies that become giant then change its ethics. Extremely disappointed. My voice is now heard.

On average, my family places anywhere from 5 to 15 orders on Amazon.com per week. We are Prime members and choose the products, shipping speed and seller (when there are options) based on when we need the product. Lately (over the past 1-2 months), items are showing as still arriving on time until the day they are supposed to arrive and then mid-day, the delivery date is changed to a week out. This is VERY frustrating because I have the expectation that an item will arrive when it's supposed to. For items that have had multiple Prime sellers, I've canceled orders and chosen a different seller, but had the same thing happen - which tells me this is an Amazon issue.

Company has sent me expired food using their Prime Now service on multiple occasions. Customer support is extremely unhelpful, and only sends canned responses to deal with customer complaints/issues. Adding to that, a customer service supervisor called me at 9:30 PM after I specifically requested to receive no phone calls. In addition to this, I returned an item about a month ago that was received and not refunded. I had to call and wait for about an hour for them to confirm that my package was returned, and then have them process a refund. After my last few experiences, I will be ending my subscription and finding a more reputable company for my business.

Amazon as we all know is what it is. I know most people will come here to complain but overall Amazon is hard to beat. The only real main issue I see with Amazon is a lot of times they sell things at prices which are higher than the brick and mortar stores. I've seen this countless times. It's a little deceptive that you think you are getting free two day shipping when in fact you are paying more for the item to begin with. But other than that Amazon CS has been good and if there is any issue they seem to be fair and honest about resolving it.

I have been a customer for over ten years and a Prime member for at least three years. I won't be renewing Prime for $119.00. Their customer service and return policy is good. However, lately the quality of merchandise I purchased from them has been pretty awful. Better off just getting a local store to price match them. I don't need 2-day shipping.

I have been an Amazon customer for years. Recently the account I use for work had every single review I had left over the past 2 years deleted without warning or notice. I had to find out when I logged in and tried to leave a review! I was unable to leave a review for anything. I reached out to several different departments and received the same generic answer every single time: I either had a relationship with a seller, been given free products or been taking bribes. I had done no such thing and Amazon flat out refused to share what the actual infraction was. I closed that account.

I have been a good customer of Amazon for many years. Obviously, I have found them to provide good service or I would go elsewhere. I have, in fact, been very happy with Amazon. However, last week when asked to sign on, I was unable to do so. Accordingly, I decided that I needed to change my password. I went through the process, and when asked to sign on, I used my new password. I was told there is a problem and my password was incorrect. I then tried again, again no luck. Then I saw that I could have a code emailed to me to log on with. So, I asked for and received a code which I then put in so I could sign on. I was told there was a problem and the code was incorrect. So, I gave up, thinking I was just doing something wrong.

I'm working in DLF Gachibowli 3 days back. I book 1 mobile in Amazon. After that the delivery date is in 21-05-2018 but they didn't delivered that date. The Amazon agent puts his phone in switch off and your customer care can not cooperate with me so finally I know the Amazon is a fake service in India and I try to tell the whole my friends this type of fake Amazon running in India and publish your irresponsible response through social networks so please close your Amazon services in India immediately. Thank you.

I just figured out that I was being charged by Synchrony for “Card Security” that I never signed up for, nor did I realize I was being charged for it. When I called, the person I talked to said right away he was refunding 3 months of the payments, over $300, but as an agent could only authorize that amount. He said he would recommend for full refund and I would hear from a manager in the coming week to receive it. This all took place so quick and easy, this tells me this is a common and questionable practice. This charge was about the same as the interest charge, thus doubling what the card had as a balance and if I paid the minimum payment, it would not catch up to this fee. AVOID SYNCHRONY OR WATCH VERY CLOSELY WHAT THEY DO.

Three months ago I started using Amazon Stick to download the application of DirecTV Now. I never put my bank information in the Amazon account only in DirecTV Now but since then Amazon started charging me 13.99 and 12.99 and I went to the bank, blocked my account and the same month the same thing happened. I do not understand why. That is a robbery.

Amazon is actively censoring the reviews of their products, so to maintain an illegitimate high rating. They deleted hundreds of my reviews and blocked me from submitting any further reviews, just because of one single review that was a low rating. Upon calling customer service, they said that this is just how they do business, and that a team of all women handle this. Irina was the contact that I had from that team. I recommend avoiding Amazon, as they are dishonest and have even openly admitted it to me, saying that is how competitive business is handled. I have been a Prime member for more than 3 years, but I will no longer continue.

I have been an avid buyer of Amazon but this will be my last time spending my money there. I ordered three items and was expected to receive them Wednesday. On Wednesday I received a notification that they weren’t able to make it so they would try Thursday. The carrier lied about trying to deliver Thursday so customer service decided they’d add notes for the carrier to follow on his next attempt. Friday the carrier lied again about attempting to deliver and logistics stated they issue a redelivery. I woke up today to get a notification stating they were returning my items because they were damaged. How can that be?! They simply stated they’d issue me a refund. If this was going to be that complicated I couldn’t of have went into a store. So unprofessional. Mind you, I work where I live and Amazon has always been able to gain access but somehow they couldn’t now and the package turns up damaged. This wasn’t even three attempts.

Ordered 3 items, one shipped properly, then frozen my account with no reason, called customer service 4 times, only answer is to wait! They have no internal communication and all customer services are so stupid! Never buy from Amazon, this company should go hell and dead soon! Legally they violate all aspects of laws! They think they are big!

I was given a gift card from a University for participating in a study. I applied it to my account, they locked my account saying it was against their policy and to send in a receipt for the purchase of the gift card, in which I did. They stated that they would reply within 24 hours, in which it's been longer. I'm pretty sure they're just trying to keep the money and hope that I forget about the gift card. After I get this straightened out, I will never use Amazon again, and will NEVER recommend this company to anyone else. I've always used eBay and have never had a problem.

I have been a member of Amazon Prime for several years. Living in a rural area I depend on timely delivery of items ordered. In the last 6 months I've ordered more than 50 items, all listed as Prime, qualifying for 2 (business) day delivery. More than half have been late. Since they started using USPS instead of UPS or FedEx it has gotten even worse. Now Amazon is raising their rates. SAVE YOUR MONEY!

I NEVER use Amazon, but unfortunately some things I order online come to me from Amazon shipping. These moronic, brain-dead drivers NEVER EVER deliver my packages to my door! They throw them at the apartment office door and RUN OFF!!! This has happened several times! And there are a lot of old people in these apartments who order their meds through the mail and they never get them on time because these pieces of garbage REFUSE to step foot outside their trucks and ACTUALLY DELIVER A PACKAGE!!! Amazon CAN be held liable by law, if any of these old people die or get sick from them not receiving their meds ON TIME!!!

Before buying this laptop or any products from Amazon read this - Amazon sucks!! Worst customer service ever... So I ordered this laptop over Prime delivery (Same day delivery), because I wanted the laptop urgently for reasons. I received it the same day, the laptop was fine no issues. But when I checked the warranty of this laptop on official HP website, it showed that only 7 months warranty is remaining even though it had been only 2 days since I bought it. So I called HP to try to rectify it, they wanted POP, so I sent them the same... later on I received a reply from them stating that warranty will remain 7 months and will not be amended because the seller is unauthorized. Then I called Amazon informing them about this issue and these INCONSIDERATE people were not taking the laptop back. First of all the Amazon customer care advisors don't even know what they are doing, each advisor gives different information.

I was on this website for a class project, and I saw many, many bad reviews. Every time I use Amazon, it has the best service and I don't think that people are elaborating their problems. I also believe that the people that don't appreciate how amazing Amazon is NEVER WENT TO CUSTOMER SERVICE! Amazon always fixes their mistakes, so DON'T BELIEVE THE ONE- STAR REVIEWS. THEY ARE FALSE.

Apparently Amazon has been allowing 3rd rate merchants charge outrageous shipping charges if you want merchandise shipped faster. I noticed the high amount when I went to place my order for $23.52 with a $245.00 SHIPPING FEE. Are you kidding me... Luckily I canceled the order. Everyone needs to be aware of these exorbitant shipping charges Amazon is allowing. I tried to write to Amazon but there is nowhere for customer complaints or concerns to be documented other than a phone call. I’m not sure what else to do. Please advise if possible.

I have been a Prime member with AMAZON.com ever since the memberships were offered. So, in other words, I've been with them a long, long time. But, I think things have reached a point where AMAZON has just become too big to give personal service. Yes, AMAZON is handy to find products quickly, especially when looking for hard to find items. But, over the last year, their delivery service has become very undependable and their outsourced Customer Service is no help. Over the last 6 months, three Prime item deliveries did not arrive to our home on time or so late in the day (10 pm), that I had to call Customer Service to complain. Of course my calls got routed to some outsource service in India and the result was a simple, "sorry for the inconvenience, sir. We will try to do better next time." But the salt on the wound is that I was told that my Prime membership fee would be increasing next year from $99/anum to $119.

I order 2 shirts. Was told it would arrive in 1 day. I was upgraded to 1 day shipping because they lost my package. 1 day means I ordered it on May 15 it will arrive May 21. How is that 1 day? So I go on Amazon and try placing the same order. Now if I pick standard shipping it’s $5.89. If I pick 1 day shipping it’s $18.89. But here’s the kicker. Both standard and 1 day shipping both will arrive on May 21. So 1 person gets scammed out $13 more dollars than if he just paid standard shipping. I’m sure if they’re doing it to this order. How many other millions are being scammed and ripped off?

Rather recently Amazon.com announced that it was going to raise the rates to Amazon Prime by 20. Rather recently I placed an order for a DVD no more than 10 bucks. As a Prime account holder the DVD was supposed to be shipped to me within 2 days. Instead after waiting nearly a week the line Amazon reps tried to tell me that I ordered it under a different email address and the vendor in this case said that the shipper had lost it. Not sure why the reps would take this step. But if Amazon Prime is going to charge $119 a year now for a service that is so bad then they are not worth the cost. The so called movies they offer at times are questionable.

Purchased $25 battery from Caltric, through Amazon. Caltric's ad claims,"battery fits Honda CH-80 Elite 1985-2007." Battery doesn't fit my 1987 Honda CH-80 Elite. Caltric will refund purchase price, but not return shipping. Postage on a four pound battery costs more than my refund. Amazon denied my claim. Amazon's, "Appeal site," gives nothing but, "error message for past ten days." Caltric totally ignores my attempts to reach them and blocks my incoming calls. Terrible service from both Amazon and Caltric.

Dear all, wanted to share my experience with the so called world’s top shopping website – AMAZON. After ordering hundreds of products from them, and a relationship of several years this is what AMAZON has to offer me in return. Trusting once again AMAZON above the local market and other online shopping website (my mistake) I ordered Symphony air cooler (order no.: **) which got delivered on 3rd May, after checking the package I came to know that the seller has not sent the free trolley, so I raised the return with AMAZON and guys to my surprise it's been more than 7 days today and nothing has been done by AMAZON except just sending me emails that your order will be picked up in next 48 business hours – the 48 hours which starts from zero every day. If you see the way they write a reply to you, you will be surprised as the words nowhere match the services given by AMAZON to its customers.

Horrible experiences. I have been using Amazon during years and I have noticed it is getting worse and worse. Customer service agents do not speak proper English and it is always hard for them to understand what customer said, every time I called I have to be repeating my personal information more than 3 times because they never find my account. They use sellers that change couriers last minute and more than 5 time my items have been lost. Using UPS most of the time which it is always a terrible delivery company.

I always had issues with Amazon order and I had to contact with the customer service to resolve the issues. Most of the time I ended up with a refund although I always wanted products I ordered for. So, my experience with Amazon is really bad. I had a couple of Amazon gift cards and I could not but use Amazon.com again to order something. This time is it terrible. Amazon shipped me a wrong item. Finding no other alternative (replacement) I requested a refund and contacted the customer service for shipping me the product I ordered for.

Amazon continuously keeps billing me for Prime membership when I have cancelled many times in the past. This time they billed $99 to a card I do not have anymore, then they refunded $99 to the card I do have anymore, so now I'm out of $99. They continuously take money out of my account for services that I do not have. I have contacted them many times on this issue and still is not resolved as of 5/9/2018. This has been going on for 2 + years. I have finally deleted my account because they have cheated me out of a lot of money. They also need to train their customer service to understand the language for the people to understand their concerns.

One browser says: "Seller Account closed for inactivity; another browser asks for 2 steps verification for a 2nd tel. #, or download authenticator which does not give you the code, back to 2 steps verification. Wasted time, & not the first time this happens, too much headache, closing account.

I work as a door person in Chelsea, today I experienced a super rude, disrespectful Amazon Prime delivery guy. We receive deliveries at our building through our freight entrance. I told him he could not enter through the front. Had to use the side entrance. He did not like this, started mumbling under his breath & used the freight. Coming back down, he still used the front entrance; I explained to him he has to carry the hand truck due to the carpeting in the building. He responded “he isn’t carrying **” & proceeded to roll the hand truck through, as he exited the building called me the B-word in front of vendors.

I went to Amazon to pay my bill as I usually do, and I noticed a few discrepancies in regards to my Amazon Store Card balances. As I have to call them about this every month. I called Synchrony only to be directed to Amazon. Spoke with CS at Amazon; only to be redirected to Synchrony; and Synchrony once again sent me to Amazon. (This occurred each time during the many phone calls) At which point I asked for the number of the Corporate Office I was given 8448310999, 8662161072.

I have been purchasing mostly from Amazon. Products are good, but the delivery service is very bad. Delivery service are supposed to call the customer first and see if they're available to receive the product, not in my case. They just gave me a message saying my product was refused that's why they're not able to deliver... I called up the person who's supposed to deliver. Said, "No one was home so I cancelled your package..." Wow!!! Looks like Amazon delivery service works on assumptions! And this is not just once. It's been many times. Bad job Amazon. It's your delivery service, so you're responsible for it.

I have been an Amazon Prime member for a very long time. It used to be great. Rarely, if ever did a package arrive late or missing altogether. In fact, in the beginning years of Amazon, I never had an issue - period. Now recently, over the past 12 months (late 2017 & early 2018) it is like I've been dealing with an entirely different company. I want to say out of the last 10 orders I have placed, whether it be a $20 purchase or $400 purchase, about 7 have had some form of difficulties. Either they are late, entirely missing, sent two & asking me to box and send the extra back. I CONSTANTLY have to call and ask "What the hell is going on here? Where is my package?" There is a reason I choose 2 or 1 day shipping - it is because I expect it and need the product at that time. Lately a 2 day shipping has ended up being 4 - 8 days.

I became a member of Amazon about 3 years ago. I received my orders on time and the quality of the products were spot on granted during the first three years. Out of the many orders I had purchase I did not receive two products but was promptly refunded. Well 2018 came along and the overall quality and experience with ordering from Amazon has drastically decreased. I have not received items I have ordered. I have received items I did Not ordered and when I do receive an item the quality may not be that great. I did order an item that stated was real leather and it was actually textile.

Instead of AMAZON taking prudent business action and simply cancelling my account, they want to have me enter their link to develop more information from me, and that's when their link will share my information with others and those others will start blowing up my email address with massive unsolicited emails. Ridiculous; whatever happened to just closing my account upon my written request? The increasing hostage-style control over online commerce consumers by private online businesses like AMAZON should warrant FTC Oversight to better serve and protect consumers from this growing deluge of subversive customer fee-abuse. Close means Close, not bill me more.

On 10.03.2018 22:51 (UTC+3:00, İstanbul) I contacted with support about an item I'm going to buy. The support told me that I'm going to get Import fees deposit after 2 months of my purchase. Then I purchased it because he said it like that. Today I gotta get the import fees deposit for my previous order and I talked with support. Now they are telling me there is no refund like that! And told me I cant get a refund! Amazon lied to me before but this one is the most harmful one cost me for 70$. I want my money!!!

I always enjoy shopping at Amazon. I seldom find prices cheaper anywhere else and the service at Amazon can't be beat. Items I order get delivered quickly and if there are any problems Amazon send UPS to pick up the return. I order everything from hard to find food items to toilet paper to clothes and shoes!

I just had my first problem with a return. First item arrived damaged. Contacted Amazon and return handled perfectly. Got replacement item and it arrived in a box with no packaging inside and it was also damaged. Returned both items and contacted customer service. Just received refund.

Amazon has excellent selection of assorted products sold at reasonable prices. It's easy to return damaged or unwanted products. Delivery with a Prime membership allows delivery within two days.

Amazon online is by far the best shopping experience! I order an item and it’s practically on my doorstep the next day. Returning an item has been a great experience as well.

Been with Amazon for a few years and had very few problems. When I did have a problem their customer service always handled it quickly and professionally.

I am able to find items through Amazon that are otherwise unavailable to me in my area. Sometimes, when it is an item that had been available previously but no longer available, I find I have to pay more but at least I can get what I wanted.

Amazon offers an amazing array of products at very competitive prices, packages very well & delivers promptly. I have had only positive experiences with Amazon & Prime is a value for frequent users - free shipping!

I shop with Amazon because it gives me the best variety with the best price with the easiest platform (Amazon Prime). I'm angry that Trump is dissing and lying about this great company.

Amazon has a huge range of products some of which cannot be found online at other sites. Prices are good and because I am a Prime shopper, I don’t pay shipping. As long as you purchase a name brand that you are familiar with, Amazon quality is excellent. It is also very easy to return to Amazon in the event a product doesn’t meet your needs.

The Amazon site is very easy to use and they donate a percentage of the cost of the item to charities of your choice. Items are cheaper on the site than elsewhere and shipping is very fast.

I thought Amazon was wonderful. That is until they closed my Prime account without even a email or a reason, and the customer service department can't fix it, even after I called them I have not received a communication of the situation.

I am always amazed that no matter what I am looking for, Amazon always has it at a cheaper price. I am not a member of Amazon Prime so I wait until I have several things to order or they have a special for free delivery, and then I order. Merchandise is always what I thought it would be (no surprises) and it is delivered in good condition.

I have never had a problem shopping on Amazon. Before I buy anything online, I always compare it to Amazon and I also find the reviews very helpful before buying any product.

Amazon backs all purchases with the a to z guarantee, I have used this and received tremendous results. I also have Amazon Prime making these prime products arrive within a few days. With Amazon Prime I also get free movies to watch. A Best Buy with benefits just because you use Amazon.

I was looking to find a heat press and some materials. I was expecting to have to put out close to $1000. I found everything I wanted an 8-in-1 press and materials for under $700. It was easy to do my order.

Amazon, just does it right. It is usually so simple. When there is a problem it is very easy to get through to customer service. Refunds are a breeze. They just do it right.

All purchases made thru Amazon, have been very well received. Every product ordered has been exactly as expected. Any returns that needed to be sent back, were easy to send back, and all funds were transferred back into correct accounts.

It is easy most of the time with acceptable delivery times. However I still have an outstanding never resolved issue with an order that cost me and made money for both Amazon and the vendor who unfortunately didn’t provide a shipping number but still deals with Amazon. In fact a friend also ordered through Amazon but he had a track number same vendor different product. He got his order no problem.

I had a question regarding an item I purchased, in which I called customer service. She was pleasant and tried to find more information that I had wanted to know. The young lady found the answer I was looking for.

They are very solid but sometimes they go thru third party sellers and the product doesn't arrive on time. Other than that they run a good business and will keep doing business with them.

The one aspect you need to be careful when ordering at Amazon.com is whether or not it will be coming from overseas. The address of the seller is sometimes not included and then you don't know if this will be coming from China, etc. and most likely a longer lead time.

I find Amazon to be a pleasure to shop on, just occasionally they have too many choices and it takes longer to choose, thus I have to research more than I like.

I use Amazon.com frequently because of the ease of finding products that I would otherwise have to look all over town for and because of the way in which Amazon stands behind the products even if sold by a vendor. They make it quick and easy to return bad merchandise and get refunds. The only thing I don't like is their new "add on" program which are items that can only be shipped with a qualifying order of $25 or more. It's supposed to keep the price of the product down by going around shipping costs but the downside is that instead of getting the product quickly (as we usually do with Amazon Prime) you need to wait for the next time you order something for $25 or more. I wish they had the option of paying shipping if you wanted to receive the purchase more quickly.

I do most of my shopping here. Easy access and navigation, awesome selection of everything and great prices. I belong to Prime and get on average 2 day shipping.

Easy to return goods but reviews are not to be trusted. Use other online sites when I can due to poor working condition at Amazon. If items don't get lost in shipping usually comes in two days.

It is always easy to buy something from Amazon. I have Prime, so I know it will be delivered promptly if it says it is eligible for Prime. I just type in my product and a whole variety of examples will pop up to choose from. I have previously saved my address and payment info, so the check-out goes quickly. I always refer to the customer reviews when buying anything, as that info is invaluable in making a decision on what to purchase.

We always have a good experience with Amazon. There's a lot of choices to choose from and if there is a problem Amazon always has good customer service.

I had a great experience! Found exactly what we wanted and were able to order easily. It is wonderful to be able to scan a site and find what we were thinking about. And decide if it is the “real thing”.

Delivery times with Prime is dead on, when you need something fast, it’s there. A whole variety of items you can put on recurring order, makes it very convenient.

When shopping online there is a lot of choice, it does help shopping with a trusted online service such as Amazon. They deliver when they say they will with the product that you ordered.

I have shopped many times on Amazon and have always had a good experience with them. It is a very easy website to look for items and compare prices and they also have the fastest shipping.

I have always had good luck with eBay or Amazon. Good prices and great delivery of items. Items are great as well. I just got some seat covers and they are really nice -- the price I paid for two was less than the 1 time I ordered just one.

I have had problems with an item not being delivered when it was supposed to be and then somewhere before it even got to me it was returned to seller. I needed that postoperative to lay face down. Bad experience.

Always delivered on the day they say it would. Always completely satisfied with what I ordered. Some of items were gifts and the people that received the gifts were satisfied.

Of the few times that I had to contact Amazon Customer Service regarding a purchase, the results have always been outstanding. I am totally satisfied with the products and values of Amazon!

Due to health issues, I sometimes find it difficult to shop in stores, so Amazon makes it easier... especially for bulk household items like paper towels, bathroom tissue, cat litter. The downside is that some items are higher price than stores, so it’s not always a bargain. The free one-day shipping with Prime is fabulous and worth the fee, if you do a lot of Amazon shopping. Sometimes items get delayed but overall, very happy and very satisfied.

Amazon make it easy to resolve issues without making you jump through hoops. I enjoy talking to customer service because they take my issues seriously.

No matter what I purchase from Amazon, it’s easy to order, of great quality and value and arrives fast! Government should keep their hand off Amazon and let Amazon continue to give the consumer good prices and ease for purchases delivered right to the door.

I'm very pleased with Amazon's service and products! I feel the products are of good quality and have made only a couple returns as I can recall. I've been a customer for a long time!

I love AmazonSmile. I get to donate to my favorite charity with every purchase. They also have a wonderful return policy. Customer service is amazing and the free shipping on Prime is great.

Shopping at Amazon is very easy. Their site is easy to navigate and they provide a large and varied group of possibilities when you type in what you are looking for. I like that they include various price points so you can choose how much to spend. It’s a good site and I use it quite a bit.

Amazon makes it very easy to find what you're looking for. Sometimes too easy. You end up spending a lot more than intended. What I like most is that you can review the products you buy so that other customers know what they are going to get. Although here recently Amazon has been closing customer's account and taking all of their gift card balances. This is not good business practice.

Amazon is generally very helpful. Where things don’t always go smoothly is sometimes with external suppliers. Buyer beware when going through Amazon to another company as they will at times have their own fine print which may not be the same as Amazon’s.

Have utilized Amazon for years - one time also used eBay but bad experience w/ eBay. Amazon is far superior for online customer service. Do not recommend eBay.

I love Amazon. The Prime is well worth the extra money. Free shipping, fast service, and great products. I have been able to find so many things that are not available in stores.

If I want to ask a question the menu has absolutely nothing for my problem. Where do I go? Time-consuming to search for a place to click on. Sometimes I do not purchase a product.

I have been a member for many, many years. Delivery was always the greatest but something happened around Christmas 2017. All of a sudden things that were said to be Prime and 2-day delivery was advertised after checkout the delivery changed dates or I will get a notice that the shipment date has changed. Also, there has been occasions when it was to be free shipping and there was shipping charges. I do most all my shopping with Amazon but I am not a happy camper lately. I do not know what has happened but this is not a good thing to get a monopoly then let your service go to hell.

I tried to leave a review on Amazon regarding yet another fake product that I had unknowingly purchased and Amazon deleted it because it was not flattering to Amazon, I have the email that states this. Pretty ridiculous especially since the fake could have been dangerous. So far to date the fakes that I have had are lots of clothes made with really bad material and constructed horribly, (minor of an issue for fakes but still not ok), and the bigger issues with fake products are fake organic tea made specifically for breastfeeding mothers, bare minerals make-up, organic lip-stain, vacuum cleaner belts, and there are several more. These items being fakes and unknown what their true contents are, is DANGEROUS, I put these things in body and my child's through breastfeeding and on my skin. What a deplorable business to do something and Amazon is just as guilty allowing it to happen. I have NO idea what is in these products.

I have been an Amazon member since 2012. I used to have fabulous luck with the items I ordered. I've never had a lost package, and my items have always came within 2 days with the "Free 2 Day Shipping". Then, 2018 came and ruined everything. Since sometime between now and January, Amazon has gone downhill FAST. I just ordered a plastic portable file box for $16. Awesome right? No. I went to check out, and even though it was being sold as a "prime" item, it's going to take an entire week to get here, or I could pay an extra $5.49 for it to be delivered a day earlier. Seriously? And this is not the only item.

I ordered a product on Amazon (Seller IPC-Store). The product was advertised to be a top of the range I5 CPU with GTX 1070 GPU at a high end price, but when it arrived it was a bottom of the range product Celeron CPU with no GPU. I imported it from South Africa so I incurred $300 worth of shipping and import duties. IPC-Store refunded the cost of the items but not the rest that I had to pay. I had to pay for IPC-Store's false/fraudulent advertising.

Amazon.com has accurate description, free S&H can be a challenge but dependable customer service if issue. I have confidence in buying thru them. They have many shipping options. Easy to compare pricing, too.

Every time I order from Amazon it was always there when said, without any trouble!! They also came thru on Christmas eve with a gift I could not get from the store, great job.

I am very please with my experience in shopping at Amazon. They have a great variety of products and very easy return policy. Customer service goes above and beyond.

The product selection at Amazon is sometimes daunting at best. You can find almost everything under the sun there. I always double check the prices on other websites and Amazon is very often the least expensive.

I have good luck with Amazon so far. The only real complaint I can think of is I signed up for Prime for a month free. I thought they would send me a email at end giving me the option of keeping or opting out. Instead a year was charged to my account so I cancelled it. Too much money.

It is a very easy online website to do business with. Their protection plans are the lowest next to Walmart. I would recommend this site to friends and family.

I tried to cancel magazine subscription 5 minutes after placed and was told I couldn't do it. Other than this issue, Amazon has done a good job, but no more subscription from Amazon for me.

The ease of finding what I was looking for, seeing the product reviews and how people experienced the value was important. Followed by length of time to receive the products which was always followed by order placed, shipping information and then time to expect delivery. The final review is generally a follow up by the manufacturer as to how everything went, to include a review of the product. Perhaps most important issue is I know right away whether the product is available, saving countless lost time spent in brick and mortar places that are in such disarray lately.

Through the purchases, items received were low-grade value for the price paid. The company likes to take advantage of an individual's information and charging repeatedly without the consumer's knowledge. Thank goodness for my alerts! However, it's quite daunting when one has to wait to speak with a representative from the company to not have the monies replaced immediately!

I like the ease of shopping on Amazon. Honestly, way more efficient/convenient than doing the brick and mortar thing. The checkout goes quickly, the series of emails they send to acknowledge and to give shipping are given within 24 hours. I never feel like I have to worry, it will ship when promised. The worse part is sometimes I make a bad selection - online pictures don't always give enough detail and the descriptions on some things could give greater detail. But I like how they do returns - I am a Prime member - seems like they credit once the tracking number hits UPS.

Amazon provides valuable service and savings with the Prime membership, along with the Amazon basics line, the add-on items, and Prime pantry. For folks who may be less mobile, Amazon delivers almost everything one needs, cutting down on the need for more frequent brick and mortar trips.

This year (2018), I have limited my shopping on Amazon. I guess you could say the bloom is off the rose. I only shop for things I can't find anywhere else, or they have the lowest price around. I don't have Prime so they make me wait 2 weeks for a shipment and this is a huge turnoff.

I have been able to find things on Amazon.com that I would not be able to find shopping locally. Even a battery and charger for my 20 year old HP laptop running XP. Never had a problem with Amazon.com but wish that they would lower the price needed for free shipping.

Shopping experience is amazing, things are easy to find. The price comparisons between new and used for the product I really love. Having Amazon Prime is the next best part of Amazon, so much and does not break your pockets. Recommendations are helpful too.