Amazon.com Reviews

I recently ordered a Honor 8x mobile. But unfortunately got empty parcel. I contacted several times, but no satisfactory answer not received. Lastly Amazon told me, that they unable to give replacement, because they sent intact parcel and got it in intact condition. In this frustrating situation, I lodge a complain at National Consumer Forum. As per their advice, I am informing to Amazon and giving docket number of complain, which is **. Please take necessary action.

I am in Canada, I ordered "Polymaker Polysher, 3D Prints Polisher, Work with PolySmooth 3D Printer Filament to Create The Layer-Free Print Surface" @ $299 USD with many other products on Sept 25th 2018 on Amazon.com (US site), estimated to arrive by 10th Oct. It was a key component to start my small business, just before Halloween. I had everything ready, but the key product didn't arrived.

I have been a regular Amazon customer making purchases of $2000-5000 per year in the past. But just this week, I placed an important order for a new MacBook Air computer last Saturday using Amazon. It was supposed to be delivered on Monday. On Monday, I got an email from Amazon stating it would be delivered on Thursday (today) instead. On Monday, I called Amazon to complain and to ask for some discount on the purchase since I had to wait three extra days. During that phone call, the Amazon person did not doubt that I had purchased the computer. Today without bothering to call or to check with me, Amazon canceled my computer purchase.

Okay I ordered some DVD from Amazon.com & they arrived damaged. They got them back but will not issue a refund or replacement & they will not close your account. Then you have to deal with their customer support who says, "Your account is closed. No refunds will be sent out." Bad company. Do not deal with Amazon.

Tuesday – package arrives at the carrier facility on time but never got delivered. I called Amazon to see what’s up and they informed me that none ever came to pick it up and it was sitting at the facility all day.

My order of a set of speakers never arrived. When the third party shipper was contacted they gave multiple different accounts on when and why the package would arrive. After more than a month they suggested they could not ship the package. Finally I was told they could not refund the money because they never received the package from the courier. Contacted Amazon directly and they refused to refund my money and insisted that I deal with the third party vendor. Issue was never resolved. I am out almost $200. Buyer beware if buying something from Amazon's third party vendors. Getting a refund or return is next to impossible.

When purchasing Retainer Brite from Amazon from seller Nieboo UK I never received my item. I waited and waited and still never received it. After several back forth emails with the supplier they said they would provide a refund which also was never received. They repeated the same email to me after 2 interactions which felt like it was automated. I then tried to leave feedback on the Amazon site and it wouldn’t allow me because I hadn’t made enough purchases. 1 should have been enough to leave feedback on my poor experience. Do Not use Amazon. Their service cannot be trusted. It would be safer to use eBay.

AMAZON is worst in product delivery. I have purchased a spray paint with vacuum cleaner from Amazon. I have paid the price online on 11 Oct 2018. But still 01/Nov/ 2018 I have not received my product. After contacting Team Amazon has replied with sorry kind of mail & said it is a mistake, OK but still now even after that I still have not received my product. Then on 25th October 2018. I received a wrong product. When I call them they will replace it but till then I am waiting for my correct product. I have again tried to call Team AMAZON India but they again said, "Your product will be delivered within 2 to 3 days" but no result as expected by me.

Despite clear instructions to deliver to my front door, Amazon delivers my packages to the apt. complex "hub" lockers which are located inside the apt office building. One delivery was delayed because the office is locked after 5 pm so they couldn't "deliver" it (to the lockers), but why can't they just bring it to my door (which is NOT inside a building) as instructed? I've called and complained about this (very nicely) and was told by a useless logistics "manager" that he "hoped" that the delivery driver would bring my items to my door as he's supposed to. But nope, they took it to the lockers. Three strikes and you're out, Amazon.

My situation of a How To "So you'd like to..." content on my profile page disappearing was escalated to the Communities Team thing, and a response from a Karen ** had nothing to do with my situation and appeared to be a canned automatically-generated message. I responded precisely about what the issue was and that I needed to talk to a real person, and instead I got a response that no seller account was associated with my email. I never said I was a seller and my question had nothing to do with something I was selling.

I was billed 85.35 on the 21st and again on the 22nd. I called them on the 23rd. I was told I was right and that they would issue an immediate refund. Three days later I called again. "Immediate" was actually 3-5 days due to banking issues.

I wanted to purchase this product which states on the site that it's in stock and delivered to my suburb in Australia as I was logged in. On trying to check out I'm advised that we are unable to ship non-digital items to Australia. If this is the case why state it's available to be delivered to me. Will not recommend this site.

I bought a gos, cb radio and a mp3 player from Amazon. They shipped very expediently but when they arrived the concierge made a mistake and sent them back. Now I have not received my packages and Amazon says that they were delivered so they will not refund nor resend the purchases. I did not received the packages nor did I sign any proof of receipt, so basically the purchases were not received by me. So Amazon took my money and did not respond for the problems. Once I tried to contact them they kept on transferring me from one executive onto another.

The driver get out of his truck, walk almost to my door and then throw my package the remaining 15 feet. The package was electronic equipment... specifically a dash camera and accessories. This is how we get treated after being Prime members since its inception. Oh yeah... Amazon gave me a $5 gift certificate for the inconvenience. :)

On 2 separate occasions Amazon sellers have sent something other than what I ordered. They have no return policy and so far Amazon has given no help. I have spent thousands shopping here over the years but that does not seem to matter.

For months I've been trying to solve a billing dispute with Amazon and Chase (who does Amazon's billing). Last April Amazon offered a free month's trial of Amazon Prime shipping and I agreed to give it a try. During that month I realized that I don't order from Amazon enough to justify paying them $14.00 a month so I called them to cancel my membership. I also brought up the fact that they were charging me $7.99 a month for “Amazon Digital Services” (whatever the heck that is) and I certainly didn't order it. I was assured that they'd cancel my subscriptions and credit my account. They finally canceled the charges on my September statement but they added them back in the same statement! They had been charging me the $21.99 per month for five months and it ended up they didn't actually credit my account for even one!

I ordered the game to be arrived on the release date, but I didn't get it!!! Though the courier is responsible for the delivery but Amazon is also to be blamed. They only sent it out by parcel post which is the SLOWEST way of delivery and there is no guarantee to get it on time and it turned out I cannot get it by the release date!!! If I chose expedited delivery and cannot get it on time WHAT IS THE POINT??? I had to buy another game somewhere else so my weekend wasn't wasted so I can only refunded it and I missed my pre-order goodies. There is no compensation. I wish I could have my pre-order goodies back. :( Never gonna buy on Amazon again!!! Don't give out impossible delivery choices if you cannot make it.

I have been a loyal Amazon customer for 8 years and have had Prime for most of those years and I am going to echo what others have said. The 2-day guarantee is meaningless as there are no repercussions if your order does not arrive in 2 days. Most of mine do but if they don't, there is no compensation. I also get asked to review my purchases, which I do occasionally. The last time I tried, I received a pop up message that I was no longer allowed to review products because I had violated the community guidelines. There was a link to the guidelines and I had not violated any of them, nor had I received any notification from Amazon or any information on which specific guideline I had violated. All of my previous reviews were deleted and I can no longer post anything in the Amazon community, including questions about products.

Amazon has been getting worse with 2-day shipping. Some items say guaranteed 2-day shipping, but the guarantee doesn’t seem to mean anything. They do seem to try for 2-day shipping, but I’ve had a number of packages in which they’ve extended the delivery time without notice, and without any compensation, so I don’t know how you can call that “guaranteed” 2-day shipping. To make matters worse Amazon spams me with emails asking to review products that I’ve bought. Often I will write reviews, but the other day they sent me an email to review a product and then when I went to review the product Amazon revoked my abilities to review products and deleted all of my old reviews. Then I asked them for a reason why they did that, and they sent me this generic impersonal email, and refuse to respond with any more information.

The "Prime" service is a lie. The customer buys because Amazon says it takes more than 2-3 days but it can take more than two weeks. I order items for a specific occasion and had to run to ordinary shop to get it, and to my surprises, cheaper!

I have been asked by Amazon numerous times to review products that I have purchased on their site. When I objectively and civilly report, obeying all their "so called," rules, they refuse to post any negative WARNING reviews that involve a fraud being perpetrated by one of their sellers. I have reported purchases several times that were being sold by a Bogus Company with Bogus contact info: email, phone numbers, websites, and etc. I stated these facts clearly and warned customers not to buy from this site. Yet, Amazon has twice refused to post this review.

Amazon rejected Review-damaged/Torn Package Box-Elliptical: This is what I posted, and was rejected by Amazon: Package torn end-to-end tear, and a gaping 12" x 11" window/Other significant damage to box-the Package was delivered yesterday - very badly manhandled and damaged - torn and is coming apart in multiple places, the biggest issue is that there is a 12" x 11" window in the box on one of the sides - this side is also split into two with a full length cut from end to end.

Amazon customer service has depreciated within the past few month Jeff Bezos earning his billions. I have been sent a console arriving in a color that I did not clearly order. When I was given option I was lied to that it would be resolved then transferred then lied again to be transferred again to be told another lie. I don’t understand how they can make an error and make the customer order from online then for them to correct the error. Amazon has provided when asking to speak to a Manager I got answered in a rude manner saying that they will not help so I would not shop at Amazon again after being treated like this. I advise everyone to do their homework about them before buying anything.

Terrible service. I placed few orders on Amazon in the deals days. Orders were delivered one by one. Few were delivered to my neighbour. But I finally got them. There were in packing slips in bubble wraps nothing. I contacted them - they asked for pic and contact manufacturer. I did both the things. Manufacturer is saying that, "You paid to Amazon not us. Contact them only not us." Then I called them. I spoke to supervisor Abhishek. He talked to me rudely. I told, "Why you placed order with us." Then he told me contact escalation team. I did that again. No help. Again I called. They transferred me to Sushil - supervisor. Again he talked rudely like I'm a criminal. He told me, "Why he contacting Amazon. Why didn't you call us before placing order with them. Please take your products and give me my money. These all kama product are fake.

I just received a Prime envelope that was completely empty and clearly mailed that way directly from Amazon. It was factory sealed, so there is no way that someone else stole the item. I reported this to Amazon and they said they could not help me because the label had a weight on it. .9 oz. They are insinuating that it was weighed before it was sent so therefore I must have received the item. I'm not sure how that could happen other than it was a clear rip off tactic on their part OR there was a technical issue in packing on their end. I'm so disgusted that I'm not renewing my Prime and I'm cancelling my account completely. Their service has really gone downhill lately.

This year Amazon has lost three of my orders, and delayed almost a dozen. I use my Prime account for the "free 2-3 day" shipping, but now orders usually come in 4 or 5 days. Nothing is ever on time anymore. I've never had to complain about Amazon before, but I might as well just go to other sites if they're going to have the same slow service as every other store. I feel shortchanged here.

I haven't had a problem with a seller on Amazon, but I continually have problems with some of the people that Amazon hires to deliver my purchases and those of others. Here are some examples: 1. A package for me was delivered to the wrong house, yet the label address was correct and readable. 2. I just saw an Amazon person THROW a package at our front steps. It was for another tenant and it was raining; I brought it in. 3. Three weeks ago, an Amazon person left a box containing a new trumpet face down in a PUDDLE at the bottom of our front steps. The box flaps came apart when I picked it up. 4. My housemate bought a printer last week. The driver threw it over a railing onto the floor of a side porch. 5. My spouse told me that her place of work has the same experiences with Amazon deliveries, packages thrown, mis-delivered, or never left in the same place twice in a row, despite going to the same office.

I have been an Amazon Prime Membership customer for 3 years and today it came to my attention that I haven't been receiving my benefits for that membership. I have been a faithful consumer by paying my membership fee every year ($300.00) and my bill. Today I realized that for 3 years I have only been receiving 3% rewards on my account instead of the 5% I should have. This came to a $123.00 in lost rewards. After spending 3 hours on the phone with them they offered to refund me 20.00. This is a million plus company that obviously can't afford 100.00 compensation to a loyal member. I cancelled my membership. Shame on you Amazon.

Extremely angry with Amazon service and cheat for refund my valuable money on worst product which was purchased by me. It's real shocking thing to me. I didn't accepted own mistake and sent damage product and denied to refund. It's really ridiculous and shame to this big giant company. I strongly don't recommend to purchase any product from Amazon. ZAAMBUTECH Bluetooth Wireless Headphone S6 for Android iOS & Windows Smartphone & Tablets Best and cheap for Gym use and for Calling While Driving.

My 550 reviews are gone with 300 helpful votes. When I try to review, it says I went against their rules and lost privilege, but I do not know what I did wrong. It doesn’t say! How about letting us know what we did, and then give a warning? Not just wipe out hours of my time trying to help other buyers! Then when I try to call to find out what happened I get somebody in India who can't speak English or even help me. I quit Verizon for the same reason. If I can’t get someone on the phone that speaks my language I’ll put my business elsewhere!

Hello. Wanted to bring something to light that just happened to me when purchasing a high dollar scope from Amazon.com. I just purchased a Steiner T5Xi from Amazon the seller, not a 3rd party seller (want to be sure that is clear that this came direct from Amazon as the merchant) and when I received the package today I received a shrink wrapped sealed T5Xi box with a Steiner seals on both sides of the box underneath the shrink-wrap. However, all I actually received in the original box were 2 freakin' Ice Mountain water bottles inside! I almost got sick.

I had a free product as a bonus. Amazon would not send it to me in Australia. Amazon Australia would not recognise the discount code. Guys, really does your right hand not work with your left? Why this discrimination against Australia.

My credit card was hacked and used for Amazon Prime charged. Amazon representatives refused to give me any information about the two accounts that used my credit card. I wish they could help customers tackle credit card hacking so customers feel safe with Amazon.

3 times in 2 months, Amazon has failed to deliver the items I ordered! This is not the fault of their sellers but falls completely on the warehouse staff. I don’t understand how one can look at an order and pick the wrong items off the shelf. In one of the incidents, I only received half of my order and instead of Amazon just sending me the other half, they would only allow me to return what I received. Amazon hides the fact that their customers are extremely dissatisfied with their service. One cannot post a negative review on the company on their website! My security camera also captured footage of their delivery person tossing a package, that contained glass, on to my front porch! Amazon has gone downhill!

I bought a car rim from Amazon 3rd party... It came damaged out of the box. The seller would not respond to my return request. After contacted by Amazon they had the nerve to me a postage required label... lol not even a printable label. YOU READY? It was a picture of a label taken with a cell phone blurry and crooked... (no kidding)... you're kidding right? You want me to pay for a bent car rims shipping cost? So I crabbed to Amazon and they said, "Take a picture of the invoice, call us and we will refund your shipping and also refund your rim through A-Z program..." So I shipped the rim back to the 3rd party vendor for 66.00 USPS Ground... I felt great, thinking all is well... no way!!! 2 weeks later I asked about the refund by calling Amazon... they said, "Oh the seller declined your refund..." WTH?

This has now happened twice. First time, let it slide, since it only bumped up to next time slot, but this time it jumped up 2 whole time slots, from 8-10 a.M. To 12-2 p.M., (Which is huge when you depend on these guys for groceries) within a second of clicking the tip down to zero, as tipping usually is in person. Anyway, called and spoke to a human chatbot, as he just repeated himself over and over. Then asked to speak to supervisor and she supposedly couldn't do anything about it. She said once the times are set they can't go in there and do anything manually, even when the mistake is on their end, which is pretty hard to believe, being Amazon is such a huge, corporation that felt the need to swallow up Whole Foods.

Amazon failed twice in a row to deliver my package. It may appear they refunded me, they didn't. I blame the first issue on USPS' incompetence but two orders in a row is crazy. To their credit they did send second package overnight, but it came up as undeliverable the next night. I have a Prime account and "fastest shipping" this third package was sent at is two days, which I already pay for. 3rd time's a charm and Amazon has wasted a week and a half for me to wait for my product. I'm cancelling Prime and going to other vendors. I figured they would have refunded my money and sent me the product for all the headache or at least overnighted the last package. The second cs agent was just better at schmoozing but didn't do me any favors.

Have been a Prime member since they came. Out with it and regular Amazon customer before. Used to have Outstanding customer service! Earlier this Month received email. Called in to report it! Was told would have someone contact me in 24-48hrs!! Still waiting 3 weeks later for the email or phone call. Have called in several times. In the meantime get nothing but runaround and lies!!! Talked to them again today was told nothing has happened with my issue which is really super easy to fix but no one seems to know how to want to help. As a business owner and a average customer I am done. I will no longer be an amazing customer and will tell everyone how Jeff Bezos runs his company. Keep it up and you mise well just close the doors for good!!

OK, so when checking out something before I buy from, I will look up the company’s name plus reviews. It has always been negative reviews after negative reviews. So I tested this with Amazon as I know that I’ve had nothing but a great experience with them for almost 10 years. Lo and behold, over 700 negative 1 star reviews. Amazon has been nothing but amazing. Whether I’ve had an issue with a Prime item or sold by a 3rd party, they have made it right.

Amazon prime is a fake promising company which repeatedly failed to deliver all my orders even after 14 days of order. Customer service is only returning and refunding. All exclusive service teams are inactive. They are selling products in the name of customers to outside company, in track it is sold to customer, which is refunded and returned actually... Amazon now is a fake company. Never book on Amazon. You will get cheated.

The Amazon Prime is only returning and refunding service, 14 days after also they can't rectify the delivery issue at all. The retail CSE, escalating team, are the worst service providers. Never go for purchase with Amazon (India)... Utterly waste company, pathetic Prime service.

Amazon promised a one day delivery guarantee and it does not make it in time and they have taken two more days to deliver the product, from that I lost the trustworthiness of Amazon and customer care didn't really care to send apologies later for it.

I’ve been an Amazon Prime member for three years. I’ve always had a very positive experience with customer service and delivery. That was until now. The chat customer service option left me 45 minutes into the chat without being any closer to a resolution—all I wanted to know was why an Amazon Prime product I had recently ordered was not going to be delivered in two business days. I was “hung up on” by the first customer agent—suddenly she just stopped replying. The second agent spent the whole chat explaining why I was wrong to assume that all Prime products would be delivered in two business days. I finally called customer service to file a complaint and it got worse! The agent was the stereotypical, burnt out, annoyed with life “customer service” agent. I will not be renewing my Prime membership. This has been incredibly disappointing.

Being a Amazon Prime member for 3 years, never experienced delayed before. But after Amazon started their own shipping transit, it’s a big disaster. You are such big loser now. Location Duluth, Georgia.

We've had Amazon Prime for a year now. Every package delivered by Amazon Logistics has either been late or don't arrive at all. Huge mistake by Amazon. We won't be renewing our Prime membership since they won't tell us which carrier is being used for the items we purchase prior to purchasing. Walmart and Target have some great online ordering these days. They really stepped up their game.

Orders seem to disappear. I placed an order that was put into three shipments - so theoretically three boxes. It was supposed to come Monday. I received an email saying my packages were delivered. No packages. I looked at the tracking - says everything was left "on back porch." I do not have a back porch, and I have no packages. I contacted Amazon and I was told to wait and see if it came on Tuesday. Not sure how it was going to come Tuesday when it supposedly was already delivered. Now I am having to wait another 24 hours before I can even ask for a refund and reorder...

I received a used facial steamer from Amazon called a Nanosteamer and I sent it right back. When I gave it 1 star on the Amazon website they deleted it. They have a whole bunch of rules as to why they can delete negative feedback if it makes them look bad. They have some nerve sending a used personal hygiene item to a customer. Amazon does not send a receipt with the item. If a customer wants a receipt they have to go to the website and print it out. The item cost $36.95.

Customer service has become horrible and impossible to deal with. Almost every single agent will argue with you and lie. I pay for Prime, mainly for the two day shipping, and I’m lucky if I have my items within 7 days. Anything sold and shipped by Amazon is garbage. And if you buy through a third party seller customer service will belittle you and absolutely refuse to help.

I used to love using Amazon, but after today's delivery, I've pretty much had it. I buy A LOT off of Amazon, and in the past 6 months I can tell you that almost everything that comes ends up being defective in some way. Today was ridiculous. I bought a Samsung IconX headset 2018, pink in color. When it arrived, it had TWO "inspected" stickers on the outside (it was a "used in NEW condition") so I only paid $120. Anyway, I see the 2 stickers and also notice the box isn't taped shut. The outside of the box has a pic of pink earpods on it. I open it up and it's blue, but not only that, it's last year's model, which you can obviously tell because of the charging case that came with it - they are totally different.

I pay a lot of money for the Amazon Prime service, however my packages still never come on time. Calling customer service is very difficult painful process and many times I just take the loss unfortunately.

I went on Amazon and ordered a bunch of DVD's, paid for them and waited. When they didn't arrive according to Amazon they decided to cancel the order and refund me my money. I asked Amazon Customer Service for an explanation and they told me that the order got lost in the Fulfillment Department so they cancelled the order and refunded my money. They said if I wanted to reorder just go ahead, so I did. Then, out of nowhere Amazon found my original order and filled it and charges me again for the original order. This caused me to not have enough money in my bank account to pay my rent. After two days on the Amazon chat all I was able to get accomplished was the cancellation of the reorder. I hope the refund gets to my bank on time for me to pay my rent. Amazon really messed up big time. From now on I will buy all my DVD's from CD Universe.

Amazon is getting worse and worse with their customer service skills. It seems that while they are eliminating their competitors (Sears, Toys R Us, Circuit City, Borders Books, etc), they are turning into a typically corrupt and bad business to deal with. When you order something from these clowns, it does not necessarily mean you will actually get what you ordered. It means you "might" get what you ordered and "might" get it for the price you ordered it for. If Amazon sells out of a product, it could be months before you find out whether or not you actually get the item you ordered at the price you ordered it for.

I have been Amazon Prime and customer since 2010. I have seen a steady decline shipping and handling. Often times packages are 5 other 6 days late. The customer service department has become awful and at times impossible. The most insulting part is being lied to! One representative tells you something. You call few hours later and hear exactly the opposite? I have discovered that the Amazon Choice approved products don't go through any vetting process whatsoever! In fact I believe as a vendor you can buy the recognition for marketing purposes. This is a violation of my trust! I discovered this out after I received faulty product. Amazon refused to refund my money. They would only refer me to the obscure company in China who never responded to obscene amount of requests on my part.

I've been an Amazon Prime member for almost a year now. For only $12.99/month, I have so many options and Amazon products (streaming ANY music I want, at any time I choose on ANY device; Amazon unlimited photo storage with automatic uploading so I don't lose any photo or video when a device fails; Amazon Smile contributes to my charity of choice (St Jude's Ranch For Children in Boulder City, NV); Amazon NOW allows me to order almost anything I need from a grocery store, and delivers it to me within the time frame of my choosing; Amazon Prime gives me the option of choosing 2-day FREE shipping, or free shipping that delivers on a later date - but gives me a $5 reward for choosing the later option which can be applied to my Amazon NOW order (so far I choose the "later option for free delivery" twice and now I have a reward of $10 off my next Amazon Now purchase.

My Prime Membership renewed today. However, instead of charging MY card on file, Amazon charged a customer's card that was saved for future orders. Naturally, that customer disputed the charge. So Amazon canceled my membership without any knowledge to me. When I try to add my membership back, it is now $179 instead of $119. I contacted customer service and Vishal advised me the same. I pointed out the $50 difference and he said that's correct. I said no, I want my account the way it was. This customer had no right to make changes to my account.

I ordered four "Proof Copies" of my family's cookbook, and a Bible DVD for my neighbor. The DVD case was cracked, and wouldn't close. I had to replace it with one of my cases. The 4 copies I ordered were not Proof Copies. I called Amazon today. They credited my account, and sent postage to my email. Now I have to print out postage, repackage the envelope with the four books, take it to the post office, go back online, and order the books I ordered the first time, and hope they send the right books the second time. If it wasn't for the family cookbook, I would have shopped for my neighbor's Bible DVD through eBay. With eBay sellers pay the consequences for bad service by receiving bad reviews... Amazon doesn't allow you to review their service without an email link, which they didn't send. You would think by the service I was given that it was my mistake, and not Amazon's mistake. Please save yourself a headache and shop elsewhere.

I am satisfied with company's job. Bought few products, which was in excellent shape. One of the items I bought per BLACK FRIDAY, it was a really great deal. When these sales begin, it's always a good move to shop online and skip queues in actual shops, so Amazon is a place to be. :)

I have been experiencing bad service by Amazon. They are delivering bad products and of late I am experiencing bad service as well. They are not delivering the product on time. Refund of the bad products returned are always late and often after reminders. Won't be purchasing anything from Amazon.

I’ve been using Amazon.com for practically ALL of my shopping for a few years. I always loved it, until the last few months. Now, when I order an item, there’s no way to tell when, or IF I will get it. When I choose 2-day shipping (lately this has happened to more orders than not), the day it’s supposed to arrive, it says something to the effect “your package has been delayed, your new delivery date will be**” OR “Your package has been lost in shipping. Please contact us so we may make this right”. When they refund you, you still have to keep checking your account to see when it hits to make sure you get the credit. When there are several orders, it’s a huge inconvenience, especially if you’ve used more than one card.

I ordered 2 kid's books for my goddaughter on September 09, 2016. It is now October 20, 2019 and they still haven't been delivered. I called a few days ago and was told they would be delivered by Friday, September 19. I called today and was told they would be delivered sometime next week. The delivery fee was as costly as the books. I told them to cancel the order, as I will NEVER use Amazon again. In checking the order on iParcel, the books went from the US to an overseas company before being sent back to the US. What kind of delivery service is this??? I suppose this is a way of getting customers to order with expedite delivery as this is MUCH more profitable for them. GOODBYE, AMAZON!!!

Second time, I was directed to Amazon by another website, as I was looking for shoes. The shoes I chose were less than $35, and I was directed to buy a little more for free shipping. So I chose some socks and was told I was getting free shipping. When I reviewed the order, I found that I was getting free shipping on the socks and being charged $6.97 on the shoes! Try to send them an email! Forget it. And most of their prices are higher than Walmart for the same brands.

Who still buy from Amazon? Lol. Don’t let them fool you please. Their prices are way higher than in other stores! Some goods are just fakes. Customer service is the worst! They treat you like trash because you are hooked. Amazon Prime isn’t worth it at all. Just give you additional headache. I stopped using Amazon many years ago and since then saved lots of money having much better deals at stores like Walmart, Sears, Target or direct manufacturers!

15 October 2018 I booked Pigeon By Stovekraft Favourite Induction Base Aluminium Pressure Cooker with Outer Lid, 3 Litres (Silver). It's in one day delivery. But after 3 days the product is not delivered. When contact the executive he promise to deliver within 48 Hrs. Now the product is returned. This time executive behaviour is very bad. The executive said, "If you need the product go for another booking." Amazon is giving fake promises to customers in offer period. They are not responsible for anything. They treat customers like a **. Totally disappointed with Amazon. It's totally worst service. Don't purchase in Amazon.

Please DO NOT buy any product from Amazon.in, I had a pathetic experience. I ordered for a queen size bed and received a book shelf. I called the customer care several times and after which they told me that they will arrange for a return with below terms: 1. The product that I actually ordered will not be shipped back as the offers ended. 2. My money would be refunded back within 5 business days once the return is completed. Why should I wait for my refund for no mistake of mine? If Amazon is really customer centric they should have been wise enough to apologize for the blunder and resent my actual product which I ordered. Instead they talk about policies and procedures!!!

Received a product advertised as new with accessories, however, product used and missing accessories. Although Amazon agreed to a refund I had to pay the return bloody postage. Went to write a review on their site and it was censored and not allowed with no profanity just the facts. Never shopping there again.

For the last three years, I get billed for Amazon Prime in October even though I canceled it 3 years ago. Every time I call their horrendous customer service line and spend 20 minutes getting them to refund my money. They do this but I should have to deal with this every year. They tell me every time that I won't be billed again but that's never the case. If you want to lose customers then you're doing a great job because you just lost my business.

Product was to be delivered in two days from Amazon Prime. Received an email Thursday, October 18 at 8:47 PM stating ”Delivery Attempt - Business closed due to holiday “. My address was a residential address in a neighborhood and October 18 was not a holiday. Called Amazon. They said there was scanning issue and they will have it out for delivery tomorrow (Friday Oct 19). Received an email at 10:35 AM on Friday, October 19 stating from Amazon package will be out for delivery in the afternoon sorry for the inconvenience. Then received an email at 1:37 PM Friday, October 19 stating package has been lost. Refund issue. Called Amazon. They said it was scanning errors. Package was never out for delivery and they issued a refund at 10:14 AM. Get it together Amazon or I will cancel my Prime membership. It’s not worth the headache.

Amazon Delivery boys are very unprofessional. Don’t even pick the call. They doesn’t attempt delivery and mention could not connect the receiver. Bad experience with Amazon. Very much disappointed. Very bad. :(

Amazon India has plenty of products, and it’s the best, trustful online provider in India. But they also have the worst delivery department. I have had good delivery experiences but sometimes you get the worst. I ordered for a monitor on 14th of October, Sunday. I opted for two-day delivery. The item reached the final delivery station on Tuesday noon, But they didn't deliver it. On Wednesday, I tried to chat with them over the issue and they said it was rush time and told me to wait for the evening. It didn't come. Then after some talking with them, they made the delivery team pick up the delivery and deliver it that day itself before 9 pm.

I buy shoes for gift my friend on 3 October 2018, delivery date is 8 October 2018, but I never got a delivery up to 13 October 2018. At that time I cancelled the product. They have told me that, “We give your refunds in 3 to 5 working days,” but still it's not. World’s third class online shopping center.

Dear Sir, I know you are a richest man in the world and struggled hard in your like to come to this position. As I work in Seattle from 10 years and tracked you very well. You should stop doing business in India as I am from India, Indian. The people are so rude with my order with my wife. When she called the agent number which I get on my USA number, passed it to wife. They are so rude and no sense talking to women. They are threatening for the 2nd time call that not going to deliver. It's been 3 days. Am wasting my time and additional cost to talk to them from USA, Seattle. They did the same attitude and worst behavior I am shocked. I don't need my items as I don't care and donate to someone from your end.

The product which I ordered it on last week at Amazon Festival Sale. Still my order is not delivered. Amazon delivery without visiting, send messages as could not deliver as recipient not at home. They are lying and cheating. When I contact him again he is not responding. Feeling frustrated and cheated. Very poor service and delivery. #Fraud @amazon IN #fraud. Amazon.com all are fraud. Please don't buy single product from Amazon 24-28 October sale. All their commitment, their promises, their service are false... They are making us fool on Amazon brand.

Amazon is #1 in my shopping experience. I think they should be charged with making shopping experience way too pleasant. I go to my local malls and stores and unfortunately can't get service anywhere near the service I receive through Amazon. I could just shop all day without having to go anywhere and product arrives at my doorstep two days later. Returns are no hassle. I highly recommend Amazon Prime to anyone wanting a top notch shopping experience. Their customer support team is top notch! Can't say enough good things about Amazon.

I have been an Amazon customer for a long time and have had the privilege of rating their products and services. However, learned that when you, truthfully, express your opinion, whether positive or negative, about Amazon products and/or services, the privilege of reviewing their product and services will be taken away. In other words, Amazon cannot handle the truth.

Amazon cancelled Prime after 5 months! When we got our credit card bill, we checked off all the bills. All were accounted for except a $12.99 one from Amazon Prime. We did not buy anything near that date or anything for that amount. After calling Amazon, they checked both of our email accounts and determined it was fraud. That is all they said. Then they said they had to cancel our membership. They were going to issue a refund of $13. 66! We did not ask for a refund or a cancellation of our Prime. All we wanted them to do was to remove a charge that they know that we did not make.

I have been a Prime member for a couple of years now. I order off of Amazon very often and until the last couple of days I have been extremely impressed with their customer service. I had 100 percent confidence my package would arrive on time and as per instruction. Lately this has not been the case and when I called to inquire it seemed like I was not dealing with the same company.

I am disappointed that my account has been blocked now, since we have been posting orders as they have been received. Some orders have been returned to us in Australia, as we have notified that deliveries have been attempted, but in some circumstances the customer has not picked up the item from their local post office where it's then been returned it to us. We have a delivery guarantee with our courier service that allows us to repost an order if it is returned by the courier services at no additional cost. We have been doing this when we received the returns, but as soon as I sent a message to the customer to inform him, a warranty claim is opened and the claim is issued in their favor. This is very unfair to me since I already reposted the item to the client. The messengers do not allow a package to be redirected after it has been published.

Amazon Prime used to work well for me. (I ordered several items nearly every week.) But over the last few months the service has declined a lot: Once I place an order, they often predict delivery later than advertised on the product page. The "Track Your Delivery" reports from the Amazon delivery company AMZL_US are meaningless: just random selections from a menu. Some actual deliveries have been long after the predicted date, with no warning. Now I do research on Amazon, but try to order from someone else.

I ordered some items last month for my grandson's birthday this month. I don't have Prime and don't want it as I don't order enough to make it worth the extra expense. So what I do is to make sure I spend enough on eligible items for regular free shipping. Well guess what! They charged my bank account for Prime this month saying I signed up for Prime trial and didn't cancel it. I didn't sign up!!! The eight days it was supposed to take was fine since his birthday was this month! They insist that I signed up for it by accepting Prime 2 day shipping, but I know I was expecting the item in about 8.

I am convinced that Amazon shows one date for delivery at purchase and then changes it without letting you view the actual, original order to verify the change. I was shown a date of the 16th at order, which seemed to justify the high shipping cost (I paid for the quick delivery that never happened). Now it claims it said the 19th, but will be here tomorrow, the 17th. I know I wouldn't have bought it, paid 1/3 more of the cost of the item to have it shipped in 5 days, because I could walk to get it faster than that. Of course, their terrible customer service acted as if it was their first day (on Earth) and was useless.

I was barred from writing a review on a FREE app because they make you PAY to be able to leave reviews! You are required to have spent $50 in the last 12 months. So because I have spent $40, I can't leave a review, on a FREE app, for what good reason? Hmm? WOW. Just pointless. For anyone with kids - the DisneyNOW app force closes in the Disney Junior option no matter what you do. And if you're like me, good luck trying to even give them a heads up. Apparently they only care if you're dropping cash.

Up to this point I’ve been impressed with Amazon customer service. They seemed to care about their customers, especially if you’re a Prime member, and were always quick to refund my money for any issues with the product. That’s where the caring stops though...today I had an issue with a high-value purchase I was about to make. Right as I was about to purchase the price jumped from $300 to almost $600. Absolutely ridiculous! Thinking they’d want to make this right, still make a sale and keep me as a customer, I called them and requested them to price match their prior price. The agent checked with several of her superiors, then verified with me that the item wasn’t a lighting deal (it wasn’t), then came back and said sorry, prices are subject to change. It was obvious she COULD have made a price change, but someone higher up told her not for this case. I feel disrespected and betrayed. Considering canceling my Prime membership.

Just want to share my latest experience with Amazon... Will never place another order with this company. They promise delivery by a specific date and never deliver on time. I placed several orders in the past two months and have had to call them about not receiving the items. Their ridiculous response to my phone calls proved to be an exhausting experience. I have had numerous conversations with their supervisory staff and not one of them can answer a simple question... WHERE IS MY ORDER...

Pay for Prime but they can't seem to manage shipping on time...nor allow customers to cancel when items are ready for shipment...even if they were already supposed to be delivered. What am I paying for???

I am very dissatisfied with Amazon shipping!!! We pay for Amazon Prime, buy a $900 computer and this was how they shipped it! No packing at all, so the computer box was left to move and bump around inside another empty box!!! Very poor packing! And this is a Christmas gift, hopefully it did not get thrown around too much!!! I get better packaging when I order cheap toys from Walmart!!! Guess I will not be buying anything expensive from Amazon anymore!

I had to call thrice to get a FAULTY remote changed. The 1st executive told me that she has mentioned my problem in the notes and it won't take long when I call again. The 2nd guy "SHALMAN" asked the whole problem again and initiated a request without even confirming the address. He did not even listen to me completely before he started shouting and doubting his own colleagues. Highly disappointed with Amazon's customer service.

It's been 1 year. Amazon customer service always say your money will be back in 5 days. They keep me waiting for 1 hour on hold and disconnect by saying your money will be back in next 48 hours or sometimes in next 5 days. And till now payment of $4469 is on hold from last 9 months.

I am regular client of them a lot of years. I like my products, their prices are so cheap. Amazing! But customer service doesn't care about you... It is the only disadvantage that I see on their side.

I Purchased A Shark Navigator Lift Away Vacuum cleaner for $190 plus US Dollars. When it arrived it had a different power phase than we have In New Zealand. It was 2 power phase. We have 3 Phase. They did not make this known when I purchased. I thought, "Oh well I will just go and get a plug converter $30 US dollars." Plugged it all in ready to go. Turned on. Popping and crackling noises and the smell of wires burning. I immediately contacted Amazon. They sent me a return ticket, etc...

Amazon services totally baffled. Executive doesn't know or not very particular about their knowledge, same for supervisor and there is no one head in Amazon. Supervisor say I cannot transfer the call. Truly they are fraud ingredients. At the time of buying customer care executive told you are eligible for 1000 cashback on purchase of 6000 and above. After 3 days when I did not get cashback I called them then supervisor told executive was not having information and you cannot rely on them for cashback. Cashback Hostile AMAZON.

My son received the first order I bought him but the second part of my shipment was pending cause Amazon couldn’t bill my credit card for the other half of my order. So I redeemed my $50 gift card that was sent to me by my brother in law that was given as a gift. But then my son didn’t like the short sleeve shirts from the second order that was pending so I was able to cancel that successfully and buy long sleeve shirts instead. When I was ready to check out, my gift card balance was already had money taken out. But I haven’t bought anything yet!

Amazon is a worst service provider & fraud. I ordered phone with exchange and delivery boy cell phone is hang & OTP is not working. So the delivery boy cancel the order and Amazon customer care also unprofessional. Not response as well. Only call escalate. After one hour they say order cancel by delivery boy. It's Amazon technical fault not customer fault. It's very worst experience for me.

I ordered 65 inch TV from Amazon warehouse. When the TV came it was unpacked for inspection and the delivery man told me it’s damaged and not to except it. I immediately contacted Amazon’s customer service via chat and was promptly greeted with a friendly agent. He looked into my problem and his solution he provided me was to send out another TV with expedited shipping for free because of my current experience. After waiting 11 days and with no update on my account, I contacted Amazon‘s customer service again just to be told “too bad”. I sent another email asking for an explanation and was simply told the customer service rep basically did not have any power to do what he said. I resent an email with the conversation screenshots to another Amazon customer service representative, once again to be told to bad.

I am very upset with Amazon. I've ordered twice in the last week and keep getting wrong products by shop who they are contracted with. This is a scam. Amazon allows people to continue ordering from them receiving nothing that was ordered and they keep your money. The seller takes forever to respond back and Amazon they can't do nothing about your money or product. Spoke with supervisor Michael. Rude and not understanding at all. States I have to wait for the seller to contact me. What kind of business is these people running? I don't have money to throw away. Don't buy from them!

Don't know what happened to Amazon. I used to be a very satisfied customer but lately it is like they try to get me frustrated: Every delivery is a fail. Either undelivered at all or just being extremely late. The carrier changes the status of my orders to "delivered" but I don't get them. Customer service tells me they will do things but they are not being done. I can't even run away. I have some money in a gift card that I got as a refund. They refuse to cash it and I can't use it for shopping because they keep screwing up my orders and I don't get them. Stay away! Amazon might look great at first but after they lure you you can't even get rid of them.

I enrolled in a free trial period and canceled before the period ended. I accidentally noticed for months I was being billed 7.99 for a subscription I canceled. Just try to get ahold of a customer service rep. Impossible. Been a prime customer for 10 years and will be canceling it on renewal date in January.

July 24, 2018 I received a email saying, "Thank you for purchasing a $50 Amazon gift card." As I was reviewing the email I received a phone call from Chase bank asking me if I making another transaction for $100 of course I was not. I am a Amazon Prime user. I have been dealing with Amazon to get this straightened up and for them to reimbursed and refund my $50 into my bank account just like it was taken out as I’ve gotten the runaround with plenty employees names dealing with my bank every time I talk to Amazon customer service and put on hold I’m on the phone for over 45 minutes to an hour at a time again.

I think their automated review system has a bug in it. Thankfully a human interceded on my behalf. They sent me this message earlier today: "Hello, we have reviewed this situation and have restored your reviewing privileges to our site. We apologize for any inconvenience this may have caused. Review Moderator Amazon.com". So at least they made it right for now, very pleased with that. Hopefully their AI leaves me alone in future. :)

Amazon customer service is not helpful and not even trying to give you info or a solution, even with all the facts that I was pointing of no delivery or carrier carelessness. I am definitely not renewing the prime membership. Disaster... stay away, there are better options and choices than Amazon. That was my review of the product that I didn't receive and that was not posted by Amazon. Way to go Amazon.... with this ignorant attitude towards the customers soon more will realize you're worthless.

I have been a Prime member for over 10 years, and I used to order almost everything on Amazon. It used to be convenient. But that seems to be coming to an end. Each time I had to deal with customer service has gotten worse over time. It has come to a point that their return policy is worse than any other department store, so why even bother with them when you can order same items, sometimes even better deals, and shipped at no cost - most retailers nowadays have free shipping anyways - Amazon Prime delivery of 2 days has barely even been true - always taking 3-4 days, but I never let it bother me much as long as I received the item.

I’ve been an Amazon customer for a long time. I receive email on a regular basis about product reviews. Some I’ve purchased some I’ve have not. I try to be fair on all my reviews. I find it interesting about book reviews that disappear. It appears that any book written by a Democrat or with democratic views that receives a poor review (one star) is deleted. If this is the way Amazon wants to conduct business don’t ask us to review products sold on your site.

I have been a Prime member since 2004 and order many products through Amazon weekly. I wanted to return a sweater that I purchased that is listed on Amazon as Prime and as Free Shipping/Return. The seller from China had to approve my return and then sent me a label telling me that I had to pay for shipping back to him. Uhm, No! I have been in contact with Amazon a few times via Chat to discuss to which they say they will look into it and will contact the seller. Nothing has happened. This has been going on for weeks now.

This is the third time I have not received my item on time or at all. Last week the item did not arrive at all. This week the item hasn't arrived on time again and Amazon says that it doesn't stand behind its third party vendors. So beware when dealing with these people you could lose a lot of money if you deal with AMAZON!

This can't be serious. But it is. A stupid, dimwit Amazon policy will not allow customers to review a product unless they have spent at least 50 dollars on Amazon within the last year. How STUPID can they get? I just bought a product that is not as advertised. I went to make post a review on it to warn others. No go. I haven't spent 50 bucks so I can't review the product I just bought!! Talk about imbeciles. Somebody knock some sense into these idiots. They are braindead.

Bosch 6.5 Kg Fully-Automatic: Amazon Prime members- Think about Prime membership account. Don't go with Amazon Prime membership. Because you will not get benefits. I was purchased the Washing machine from Amazon as a Prime member, the price is Rs.14,499. Now, I can see the price is dropped for Normal Amazon users, the price is Rs. 13,499. We are paying Rs. 999 for Amazon prime membership. Here Normal user benefited with 1000 price drop. Total we are losing Rs. 1999 because we are Prime members for Amazon. Now you have decide, Amazon Prime membership is needed? Because normal users getting same product with less price.

Don't like the app so much. But what really bothers me is, that every time you find a good affordable product. Wait for it...the price always go up, especially the supplements that you need and buy on a constant basis. No wonder Jeff the CEO, is the richest. Not enough with the Prime Services also the prices go up!

Purchased 5 items from Amazon. My card was charged for 3 items at correct price, the last 2 items were pending transaction in their system and then I was charged by Amazon for a third party sellers good to the tune of $220.35. I never heard of this company, never ordered anything from them before. 1st customer service person barely spoke English and after 28 minutes I finally convinced her to transfer me to the charges dept. The person I spoke to there refused to give her name, refused to look at the third party transactions, refused to look up my card number or the amount I had been charged. She also accused me of lying and said I was just trying to get free stuff. I told her to cancel my entire order, she refused. After speaking with the third party seller, they found Amazon's transaction using my card number in less than 30 seconds. My bank is pursuing Amazon for fraudulent charges now.

Recently my Microsoft Edge got corrupted, so I had to change my browser and tried to login to Amazon account but this time with my usual security login and password, Amazon asked me for my credit card numbers as a security pass system. Are Amazon serious or just stupid. With online e-commerce being hacked and customers' information being stolen, Amazon wants me to give them my credit card numbers to be stored on their database. This is the reason why after each and every purchases, I make sure Amazon does not save my credit card information for convenience but now they are making it as part of login. I DO NOT want Amazon to keep my credit card numbers but without logging in, I cannot delete my account, so I called Amazon to do so.

I ordered a red dot sight from Amazon, upon receiving my package I opened the box and see the small box the sight came in was opened. The sight itself was out of its small box and the cleaning wipe for the lens was out of its packaging. Now it seems to me as if someone opened it beforehand, the sight also had a ding right above the lens. So I left this exact review on Amazon, along with pictures and Amazon denied my review. That's why I came here, I want people to know my experience with that product but Amazon wouldn't let me post the review, and it's not the first time either.

As an 18 year Amazon customer, imagine my surprise today when after one week I received an email from them. I had emailed a week ago asking why when trying to leave a review all it said was, "Oops something is wrong" in red letters. Today I find out I am no longer allowed to leave reviews for the rest of my Amazon life. Granted I left few reviews in comparison to what I purchase during the year. There was no explanation only a statement that said this decision is not reversible. There was no warning to tell me what it was that I wrote as my reviews are rather similar, I like something or did not. Apparently checking the web there are words or sentences you cannot use on the site that nobody knows about other than the computer algorithm.

Avatar Controls Smart Plugs were terrible and did not work. I returned them and left a negative review titled, "The Dumbest Smart Plugs Ever!" A few weeks later I noticed my review disappeared so I re-submitted it and got the following: "Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity." In this case, Amazon apparently only wants to hear "Nice things" about crappy sellers/items!

I have an Amazon account that I have been using for years. For a long time I have stopped using the account. The account is associated with my main email address account that I use for everything. In the past 15 years, I have moved to a lot of places and have had different banks and billing addresses. Now, I need to get back into my Amazon account.

Purchased a tablet from them through Amazon on August 15th 2018. By the time I received the Tablet, Got it to my client, Client used it and started to experience problems, it was less than 2 months time that had gone by. The wifi kept freezing up on trying to connect. How do I know? Went to Client with same exact device and tested both to see the problem with my own two eyes, not just any website, every website that a connection was initiated with.

I have a code to get into my building. I put the code on my account, yet 90% of the time the delivery person can’t sort out how to get in and the order gets delayed. I get so frustrated I end canceling the order. The last six orders, five of the items have been delayed because the delivery person won’t read. Amazon's solution: "Oh hmm we’ll remind them to read the code." I don’t know why they couldn’t figure it out. Nevermind Amazon, I’ll fix the problem by never ordering from you anymore.

I input a review on a product when I completed, Amazon presented a message "Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity." Similar to other Amazon messages, no real information is provided, but they rejected my one star review on the product (an HDMI splitter) that quit working after a few months. I tried it again a week later, same results. The product has almost 20% one star reviews. All similar to mine that it stops working after a few months. Not accepting reviews is a good way to keep a high rating. Another Amazon trick.

A company, huh, give the company to a child, they will understand and make better decisions than the so called upper management. I would not recommend Amazon to no one, either as a buyer or seller, especially a seller. Go EBAY.

Amazon retains any CC used to make a purchase on every account; regardless who makes said purchase, where said purchase is shipped, or who the listed CC user is. As an Amazon Prime Account holder and having an Amazon Card I expect that when I make a purchase, the default is my Amazon account, not that of any other who might have made a one time purchase. If someone makes a purchase on your account, you must then go into your account settings and delete their information, because Amazon has, without any authorization, taken their information and applied it to your account. Further, from this point forward, you must now select payment methods. Unbeknownst to me, the CC of another was being charged for my purchases, thus initiating a series of problems with two households and 3 financial institutions; that's a serious design flaw in MIS "Management Information Systems" for such a prolific organization.

Amazon is not replacing my damaged product I got in Amazon packet. They are not responding. Every time they are arranging the technician visit they are fraud. Please Indian users not to buy any product from Amazon. Please use any other website apart from Amazon not use Amazon. I am requesting an Indian and a buyer please not take any product. Call me for any support **.

This year has been quite an eye-opener for my family and its use of Amazon Prime. First off the price increase of 33% seemed very steep, but we bit the bullet as we buy stuff almost daily. But then the failure of things to show up on time began. To date, this year, seven orders that were guaranteed two-day delivery items or sooner, have failed to show up on time and some have been several days late. Tonight was the tipping point for me. On 10/1 I ordered one item with "next day" delivery and another with two day. On 10/2 I get an email that they are "processing" my order and will "let me know when it's on the way." I figure, same old, same old.

Amazon.com/Amazon.com.uk is a fraud. They steal money and refuse to ship product. USE ANY SERVICE EXCEPT AMAZON OF ANY KIND, THEY WILL STEAL YOUR MONEY THEN MAKE IT LOOK LIKE YOUR FAULT.

I have been wondering why my reviews are light on Amazon with my book sales and received an email from them stating "To write a Customer Review, customers/readers must have used their account to make at least $50.00 in purchases in the past 12 months on Amazon.com with a valid credit or debit card." Basically they are blackmailing people to spend more or they cannot review. This is an unfair business practice.

I've been an Amazon Prime member for years, and I have purchased worth thousands of dollars from them. Their delivery is a hit or miss but I never complained about it until last night. I purchased a humidifier for a same day delivery (guaranteed delivery by 9 PM). My son was sick and I needed a humidifier to help him out with his breathing, I did not have time to go to a store to get it myself so I placed an order from Amazon. 9 PM has passed and I still haven't received my items, so I called customer service asking when am I receiving it.

Amazon customer service has been going downhill for a number of years. Currently, it's beyond dreadful. I called three times asking outsourced foreign customer service reps to transfer me to the United States. They would either disconnect me or badger me about why I wanted to be transferred. So, I called Amazon corporate offices. When I began to describe why I was calling, I was disconnected again. When I called back, no one answered the phone. Called again and a young man answered who was very rude, unapologetic and unprofessional. He hung up on me when I said he wasn't exactly customer service friendly. Thank heavens for Jet -- A wonderful alternative to Amazon!

DISAPPOINTED WITH SELLER AND AMAZON. Submitted a "defective" item notification to seller via Amazon two weeks ago and again today and I have yet to hear from the seller. BTW, does this mean Amazon assumes no liability and accountability for the items they sell? The customer service rep said "amazon simply ships the items". Well, is that not true for most retailers? How is this possible? My next stop is BBB and any other organization I can reach out to resolve this. I even posted pictures of the defective item. I found the seller's website: gowegroup.com which is in Chinese so no help there.

I became a prime member this past summer. When AMZL delivers my packages they do not bring them to the front door. Instead they are thrown over my fence into my backyard. Some items have been damaged. I have complained and still items were thrown over my fence. Today a package was to be delivered by USPS. Amazon indicates the package was delivered. I do not have it because I was home during the stated time of delivery. They will not refund my money. Do not become a prime member unless you have money to throw away.

I ordered iPhone case for $10.99 with $5.99 shipping cost. After finding out that I ordered wrong case I tried to return it. But price for returning for first class small package $5.99 as well. When the same USPS charges if you go yourself to send it $3 for same the method. I think Amazon got very greedy when they want to make money on shipping. Why would someone pay twice more to return item.

Amazon, since you intend on opening a second HQ in the US, please do your customers a favor and move customer service back here too! Also, as long as you've outsourced it to a foreign country, and one that is clearly not well-versed in this culture and how to speak to people to help RESOLVE issues rather than partly create more, it would be appreciated if you took the time to train both frontline reps as well as "supervisors" in how to adequately answer and/or de-escalate a complaint. I ordered my product on Friday with a Sunday by 9 pm delivery date. I live in an apt complex and during the day, I saw that my downstairs neighbor had their package delivered because I nearly tripped on it as I was coming up the stairs to my apt.

Like others I had an Amazon Prime Subscription several years ago which for a while seemed worthwhile, until problems with delivery couriers not delivering. Needless to say I did not renew this option until last month, when I thought maybe the delivery service had improved. Unfortunately not the case. Last Monday 24th I ordered a TP-Link M7650 4g+ MiFi. This was to be delivered Wednesday 26th.

Amazon delivery is worst I have ever used or seen. I myself have received packages I did not order. I call them and they told me to keep it. Recently my order was delivered to wrong party. Amazon inform me they were not manufacture and I have to deal with them. Some company in China. They said if I do not hear from them within 48 hours then to contact them and they might be able to help. Pass the buck and I got to deal with a foreign company. I am sure they do not have an English speaking customer service or even have a customer service. Needless to say I WILL NEVER EVER USE THEM AGAIN. I even brought my child out to show why buying on net sucks.

The Amazon driver threw my package at the door extremely hard. I decided to go outside and talk to him about it. He wouldn’t even stop to talk to me. I watched as he continued to throw packages on my neighbor's porches as well. I waited a moment and asked him if he could at least apologize for what he had done. He threw his hand up in the air and said something I couldn’t hear because he kept walking away from me. He then went back to his van and turned up his rap music really loud. The words included ** in it. I couldn’t believe how this guy could be so rude and drive for Amazon. They should be sending out customer service surveys to check up on their drivers. I think a company is only as good as their employees. Shame on you Amazon for poor customer service.

When I first signed up years ago for Amazon Prime, it was a fantastic company. The service was top notch and I really felt like the Prime membership was worth it. Now, however, I have a 50/50 chance of purchasing a pirated/counterfeit product. Furthermore, a great many things are no longer offered as two-day shipping. Basically, the cost of a Prime membership has gone up and you get less. They even broke up the different Prime memberships... "Prime" pantry... etc. Amazon has no quality control and is basically not worth the $119.00 for membership anymore.

Checked my credit card on 21st September to find a charge of over $1100.00. Looked at my orders and there is a gamer laptop, not ordered by me. I canceled the order, got on to chat with Amazon to inform them of fraudulent activity. I told them to close down my account. I then get letter from my bank stating someone had applied for an Amazon credit card. I called Amazon again to inform them and she told me the computer was out for delivery. Long story short, the person got a copy of all my emails and chat to Amazon as they changed the email address. Saw it was canceled and they reordered after I told them it was fraud.

I ordered an Acer Chromebook from Amazon and the next morning I found the exact same model on Jet.com. I contacted Amazon to see if they would price match. The agent asked for the link to Jet which I provided. Right after that the agent came back and stated they do not price match as they would not charge me more if the price went up. The price was $45 less on Jet. I could not get an answer from agent as to why they asked for the link if that was their policy. I asked to speak to a supervisor and was basically told the same thing. I wrongly assumed, as most companies will price match anymore, that Amazon would match the price and I felt safe ordering from them to get the best price. I will take the blame for not doing more research and looking at different companies and will cancel my order thru Amazon. But they are not the great customer service company they pretend to be.

I had returned blender $473.62 from Amazon 'cause the price was higher than the other website then I choose refund to my credit card. I wait for two week. My refund still in Gift Card. Between that time I had to order something from Amazon. When check out the system ask me to deduct from Gift Card, I click that button. Then I still wait for my refund one more week, it still in Gift Card so I contact customer service, They said they could not refund my money to credit card 'cause I use $26 so the less of money become Gift Card. They can not do anything and they can not return my money to my credit card. Before I bought so much stuff from Amazon but now I will not buy anything and will not trust Amazon anymore!!! Be careful!! Amazon is not good website to buy anymore.

I am an avid Amazon user, and that will not change. I have Prime, a Kindle, and I probably do average 4 orders a week. I received the remaining item in a recent order today, my Vit. D dummies. There were three other items in the box. The first was soft, and I foolishly just opened it. It came in an Amazon box. It was some kind of insulation. There was one more like it, and there was a bag of gelatinous liquid. All three were in white bags with no markings, barcodes, inventory numbers, nothing... just white bags. I called Amazon about this, because it was concerning, and the first agent I spoke to just kept asking me if I got the vitamins after at least 20 times of telling him yes. He was going to put me on hold, and my response was, "Have someone above you pick up the line." He was still trying to solve the vitamins which are sitting right in front of me.

Very bad customer service and misleading delivery dates on certain product pages. Had an issue with some items that were meant to be delivered in few days like stated on the page if choosing express delivery. But delivery got updated 3 days after I made the order and it turned out that items could have been delivered 10 days after the expected date. The items were meant to be gifts, so I had to cancel the purchase bacause delivery was just not happening on time for me. I wrote to Amazon customer support and they never answered back. I also tried to write a review on the page to alert others on the misleading delivery dates and review was never posted. Unbelievable.

I ordered 8 curtains on Aug 31, 2018. I received 4 curtains. I called and they sent 4 curtains. I received 2 curtains. I called again. They sent 2 curtains. I received 1 curtain. Every time they sent a replacement, they sent it in 2 separate shipments. I am still waiting on 1 curtain. They have become very rude with me when I call. I just want 1 more curtain please, and I promise I will NEVER order another thing from Amazon. Please just send me my last curtain. PLEASE and Thank You!!!

I feel that Amazon has been going downhill for the past couple years. Prime used to be worth it in that two day shipping actually meant two day shipping. But now it is 4 day at best. Recently I went to return something that didn’t work and found that there is now apparently a 30 day return window that was never there before. And now the straw that broke the camel’s back was a bed frame that I ordered on Prime 2 day shipping on the 19th, with guaranteed delivery, Friday the 21st. And it’s now 10 pm on the 24th with no hope.

I had pre-ordered items from Amazon.com in 2 separate orders a month in advance before the items release date. A week before expected release date/shipping time I get an email telling me they can't fulfill the order as the items are no longer available. How is that possible when I've pre-ordered a month in advance which they gave as an option at purchase?! Then when I live chatted a representative they tried to sell me the same items from a private seller at more than double the cost plus a new delivery cost, no longer offering the free delivery as it's now coming from private sellers. An absolutely terrible shopping experience!

Amazon, you have got to properly train the customer service reps. How are they working customer service but do not want to help? I just wasted 40 minutes of my life, explaining a problem to someone I had to try extremely hard to understand but couldn’t afford me the same effort. I know that at some point he gave up and started being funny. Eventually, I told him that I did not feel like playing games anymore and to transfer me. He knew he had the power and instead of transferring me, he continued to play games with me until he was done, then transferred me to someone who automatically had an attitude with me due to the prior encounter of course.

Amazon has absolutely no oversight or quality control in the items shipped to consumer. Today I received a box that was EMPTY except for packing paper. My item failed to get in the box. I have ordered countless items that were damaged, had missing pieces or had massive amounts of tape strapped to boxes that were intended to be given as gifts. Amazon Prime members have been lured into free shipping with subscriptions but no one is watching to ensure we receive quality goods that we deserve.

The only reason to use Amazon is because it's simple. That being said, they make outlandish guarantees of 1, 2 or even same day shipping and upon purchasing you are given a "guaranteed delivery date". To people who speak English, you'd think that this means it will definitely arrive on or before that date. However, several times now I have had a package show up late or not show up at all (even though it was marked as delivered in their delivery tracker).

My Amazon Prime app on my iPhone SE will no longer scroll down to customer service option that enables opting out of spam marketing emails. I had to call Amazon for secret unpublished link to opt out. Apparently Amazon has updated their t&c when you download the app to default of yes to allow marketing emails, and they have modified app to make it difficult to opt out without calling and obtaining secret unpublished link. Amazon should be ashamed for charging prime customers a fee to be advertised to. They are becoming no different than a subscription to cable tv who charges you for receiving commercials. It’s no wonder that amazon is quickly becoming more hated than Facebook.

Purchased Bronze bar stock for a job and quoted price to customer based on Amazon's price. I will have to purchase the same item from another vendor but it will cost me an additional $68.00. Amazon delayed the order by two weeks and then sent me an email stating that they could not fulfill the order. I contacted Amazon customer service they stated that they would not reimburse me for the loss of $68.00. At the same time I was ready to place another order from Amazon which I canceled. I found the same items on eBay and one of the items was actually less expensive than Amazon. Moral to the story, If Amazon had not lost me as a customer I would have not found the item for less on eBay!

What you buy and its quality are not reviewed here. The Amazon delivery system has broken down as well as the customer service department. It used to be a no hassle gold standard, but no longer. Now you can wait a week or two and still not get your package. The delivery messages are lies for example, "Customer refused delivery" when that did not happen. In my case all my packages are always left at my front door. I am never home for deliveries and that has never been a problem. Now Amazon justifies the lack of delivery on me. Then another reason is "Undeliverable" when I have received hundreds of deliveries up until now at this same address. My point is that consumers are now in an era of no solutions and unreasonable expectations. Prime might promise 2 day delivery, but that ain't going to happen.

While making a purchase, I was informed that $5 off if a gift card was replenished. I therefore phoned, and asked if I can do this, and what if there is a problem with merchandise. Well, this is a scam to funnel your money into a non-refundable gift card. All the items were not available, or damaged, after the order, now I'm refunded into the gift card. WHAT A SCAM! No merchandise, but Amazon has the $$$$ in a gift card.

Beware! Do not use AMAZON PRIME... I have been charged for month the Amazon Prime membership fee on multiple credit cards. I called customer service which spoke English very poorly but was not satisfied with the quality of service. I asked to speak to a supervisor which I did, and of course she spoke even poorer English. I was told that they could cancel my Prime membership but could not credit me for all the months I was triple charged. Amazon Prime membership is a scam!

I bought a desk and shelves from Amazon.com in internet after searching item by name. I received half of the order; called Amazon customer service for the problem. Someone overseas (I think Philippines) answered and said it was another company bought from Amazon and sold to me. I asked ‘how do you guys let companies do this?’ Answer was I should go FIND (!) the company and talk to them!! Worst customer service ever!

I have been shopping at Amazon for years. It has been pretty much the only place I shop. I recently bought and returned a robotic Braava mop. The cost $249. It quit working within six weeks. They were glad to receive my return. Immediately they informed me they were going to charge me a restocking fee, they gave me several different amounts. I told him I did not except that because the item was broken and they told me OK. They will refund all my money. That was September 4. I have contacted customer service online 10 times and called them four times and they tell me that my refund is stuck.