Amazon.com Reviews

We purchased a cell phone from Amazon Canada in March 2017. It arrive in April 2017. Over a number of weeks and after contacting the network provider several times, LG who is the manufacturer both in Canada and the US, we determined that the phone was never certified for use in Canada. It was certified for Hong Kong. The cell phone carrier in Canada could not see the phone using its IMEI number. It was LG US who advised us that the phone was certified for use in Hong Kong. To get to this point, took weeks. Amazon Canada passed us to Amazon US after complaining to the BBB.

I have been fully refunded and am totally satisfied.

I live like 10 miles from our local Amazon distribution center. My One-day Prime delivery did not show up for three days, even though the package was listed as delivered and handed to an individual on the expected delivery date. My wife works from home and nobody knocked on the door all day long. Upon calling them, I was told that because the package was listed as delivered it was, therefore, lost there was nothing they could do. All they could offer was a month extension on my Prime membership and a $5 Amazon credit.

Love this service, though sometimes it's hard to tell what music is on a certain channel. Love the streaming where I can listen to all the music from an artist straight thru or listen and then pick up where I left off.

I purchased a watch. After 1.5 months, the watch's band started to be broken. Second month that after purchasing, I contacted Amazon and said them, "Look, it just did 2 months and I do not want it because this watch obviously has bad material." They moved me to seller side. Seller didn't help me because it has been more than 30 days. Amazon customer service didn't help me with same reason. A-Z guarantee didn't help me with same reason. In addition, they told me that contact to manufacturer. I did it, but Swatch customer service told me that Amazon is not authorized seller. That's why the watch does not have any warranty on it. But I was not informed about that. I talked and chat with them maybe roughly 20 times. No help.

I am a Subscribe and Save member of Amazon, love the discounts, and the convenience of delivery but because of the thefts of packages I usually request my packages delivered when we are home and on the site they give us this option which I thought was perfect. But the shipments started being shipped a week earlier, and not on the days we asked, at first they honor it and then this last shipment I changed the date to a date we were home and it said that date all the way until it shipped and then it was changed back to the day before... I emailed them and told them my shipping date was changed and that I was not going to home and if they could not change it please have it delivered after 5pm.

Amazon touts itself for fast delivery. I expect items they list as "in stock", to be sent in a reasonable amount of time. Certainly within 48 hours; not still "preparing five days later.” Another issue I have addressed, more than once, delaying a shipment to include with the monthly order. Waiting two weeks to send an item with the monthly order is unacceptable without contacting the buyer. Even after discussing this with Amazon, they will do this. I've stop ordering within two weeks of a monthly shipment to avoid delays. I don't ask for two day delivery, a week would be fine, but a week to mail makes delivery 1+ weeks.

Purchased a refurbished computer and warranty. Computer failed, contacted warranty and it was returned for repairs. Upon receiving computer after repairs it wasn't fixed. Now Warranty company "Square Trade" and "Amazon" are denying any repair or refund on Computer system. Neither will contact me back about the next step. Denials from both. They won't allow me to even complain to anyone at either company.

wITH ALL THE UPS AND DOWNS, AMAZON DOES ITS JOB WELL

Last Wednesday, I ordered two books with Prime shipping. It said I would get them on Friday. On Thursday, it said they would ship Friday and I would receive them on Monday. On Friday, it said they wouldn’t arrive until Wednesday, which is tomorrow. So I ordered with Prime two day shipping but it will have taken 7 days in actuality.

Prime service is no longer prime. Within the last year, the service is basically a scam. Most deliveries that are supposed to be 2 day delivery are delivered late or are delayed with an approximate delivery date even though the website states "out for delivery." Amazon customer service has no explanation when called and often hangs up because they don't have an answer. They are passing the deliveries off to Amazon drivers who have no motivation to get packages delivered on time because they can take the package back to the terminal to deliver later. The driver that arrived at my home in her personal car to deliver a package this evening at 9:15 pm stated this was her first day, and she was told she had to 11 pm to deliver even though the website showed delivery no later than 8 pm.

In the last 7 days I have placed two orders from Amazon.com. The first was for a double gun case for a hunting trip to Alaska. The delivery day came and went. I tracked it on Amazon and all it said was, "We're sorry, you will get your delivery today." After two days, I called in, they cancelled my order and re-ordered. I received it five days from when it was originally supposed to be here.

Although I am writing about the cancellation of my seller account, I must say also that delivery is abysmal. The carriers leave packages outside the bldg where anyone can steal them. This has been done when I am home, they do not ring the buzzers so we have the option of receiving them at the front door. I had a seller account. Amazon closed it with no warning because of "inactivity." A phone rep who spoke poor English said they'd have warned me, but they did not. The option of opening a new seller account wasn't available because I'd have had to use my same email address.

Very bad service from Amazon. Not expected at all. Failed to provide me with my order and instead of reshipping me my order they are telling to take refund. First wait for 10 days for order to come and then all this stuff. Very bad.

I have spent the last ten years on-line buying a lot of things. I am comparing my purchases to the purchases made to eBay.com and other various on-line sites. I have to say, I am very disappointed with Amazon.com. The prices are always higher, the customer service is completely lacking, the communication with different sellers is virtually non-existent. I have had problems with purchases on many sites, but eBay is the only site that guarantees their purchases, provides legitimate feedback, and I feel safe knowing I can get my money back in a QUICK manner if my purchase does not meet my expectations. I don't feel that way with Amazon. I have had many problems with purchases on there, and the prices are so high compared to eBay.com. I'm done with Amazon unless they can prove me otherwise. Thanks.

So I accidental bought something twice and in order to get the money back for the second item I called Amazon’s customer support. I instantly got connected with Shawnee one of their tech call support staff from the KN location and she was so amazing and helped me with everything. She was such a doll and made sure everything was 100% set when I got off the phone with her. I have never received such great customer service! Amazon needs more people like her! Thanks again Shawnee!!

I thought that I would try Prime for 30 days when I had to order a book. I received my book and didn't use the service at all in which I forgot to cancel my subscription and was auto bill as I agreed to in their terms. I found under my membership I was able to cancel my subscription and was offered a full membership refund without having to contact customer service and going to the process of begging for a refund. One day Amazon Prime may have my business back when it may be more beneficial to have. Thanks for the refund.

Received 2 $25 gift cards. Activated both card & amount showed on my account. I discarded the 2 cards. I also received a $15.44 settlement from Amazon. When I tried to make a purchase a week later, my $65.44 balance was at $0. Account showed the items were on a “Balance Hold”. My 1st call which lasted 30 minutes 1 gift card & settlement $ were applied to my account. My 2nd call was 1 hr 4 minutes with no results. My 3rd call was 30 minutes, I ended up requesting a supervisor which she had a bad attitude but requested I send them a screenshot of my account, thank goodness because after I sent it, Amazon “fixed” the missing gift card by deleting if out of my account entirely.

I have been an Amazon Prime members for many years and I have never had a single problem with them or the other companies that sell things on their site. I order everything I possibly can online and I love the fact that I can read actual customer reviews before buying items. My Amazon Prime membership has paid for itself time and time again. Can't say enough good things about Amazon.

I live in a rural community and we receive our mail at a cluster of small neighborhood letter size mailboxes. It is almost 8 miles to the post office. UPS comes past my house at least once a day; sometimes twice except for Sundays. Last year Amazon Prime shipments started being handed off from UPS to the USPS. This means instead of receiving my package in 2 days it takes 3 to 4 days. One shipment got lost in the handoff between the two carriers. Amazon replaced the lost shipment, but it delayed delivery by a week and a half. I get an e-mail from Amazon saying that an attempted delivery failed. There is a link to USPS for rescheduling (bad idea because it will fail again because the package will not fit into the box) or I can drive to the post office and pick up the shipment in person which wastes my time and gas.

Item came late and damaged. I was expecting the dresser on October 23. They call me two days before to confirm that I would be home to receive the dresser from 8 am to 12 pm, so I took the morning off work, hired a handyman and waited, pass 12 pm I called and called and called the shipping company that arrange the appointment with me and they told me, "Oh we are coming tomorrow because we didn’t have enough time to do your delivery"!! I start crying as I was so upset.

I spent hours finding gifts to send to someone, then the website kept saying there was an error when I tried to purchase them. I am a Prime member and spend several hundred dollars each year on this website. I called customer service and was told "sorry, we don't know why it won't work." Really? What incredibly bad customer service. I'll buy my gifts elsewhere.

I had furniture delivered that was damaged. I contacted Amazon and the option was to reorder and pay while waiting for a credit to be posted only after someone showed up to pick up the old furniture. The customer service area at Amazon used to be very helpful and during this experience they really could not have cared any less. So my option - pay another $300 and get charged immediately and wait for replacement items for another week. Also they told me that UPS would show up. When they showed up to pick up the item that will allow me to get credit. Most of us have a job so how will someone be there to allow the return to occur. Also, they told me to repackage. Anyone ever tried to repackage furniture? Finally, when I posted a review about this product and experience, you got it. Amazon screened the review and would not allow it post. That should tell us all something about the reviews posted on Amazon.

Amazon took the money off my credit card and blocked my account and all access I had to a paid for online service at Audible.com. They want me to fax proof of address documents that they would be able to scrutinize more personal information. PCH reminded me how personal information is being hijacked and sold. (A credit card inquiry once demanded that I verify where my late brother's wife's sister lived in 1980's.) It appears that Amazon is getting into the big business of hijacking consumer's information. Let them keep the money they stole; I will transfer money off that debit card and onto another that will not be used for online purchases. Beware of Amazon.

I tried to buy CO Q 10 from Amazon. A questionnaire of my information and credit card came on the Amazon site and sold me that goods. But I found it out that purchase was from a crook, since he charged me shipping for over $25. I tried to cancel the order and froze my credit account. To my belief this guy is, seller inside and outside of Amazon. He with some program or somehow direct the customer toward his own business Amazon seller but No One in Amazon give you a good answer for these activities.

Amazon is a worst company, ordered three books last week. I ONLY received one. That too a wrong book. Amazon website showed all the three books were delivered and was signed by me. Seriously??? Called Amazon the next day, spoke with one of the rep, he PROMISED me that I would get the full refund and as a compensation he is going to send me all the three books for free. I said fine, but the next I got a call from Amazon saying they cannot send me the books, will refund the money. I said fine again, but I'm not using Amazon again ever.

2 day shipping rarely happens. Items are always on back order from a 3rd party. I can't remember the last time I actually received an item in 2 days. Most items don't arrive for a week. I think it is a scam and Amazon is avoiding sending merchandise in 2 days by using the 3rd party seller and backorder excuse. Amazon used to be a great company with quality merchandise, good prices and I actually received items in 2 days. I hesitate to order from Amazon now because the delivery times are actually unreasonable for an Amazon Prime Customer. This is just one example. I am sure other people are having similar experiences.

They send other folk's orders to you. Then say, "Just toss them." Then a month later say I did not send them back so will be charged. When in the beginning I never order them... AND NEVER GOT MY REAL ORDER. Finally did. I also sent to another address. I plus two other adults watching me on computer. The default sent to me instead. Then they corrected and sent to original address I sent to. THEN a month later they asked when I am returning the wrong order. After they originally said not to worry about it. And when I call in I cant understand the persons speaking for the most part. YIKES!

I will make this simple. I made a purchase on Amazon and demanded a signature on delivery which I was informed that a signature is required. It was a comfort that a signature is required, needless to say when I arrived home I noticed packages at front door. Well, there was no signature although it was required. I had a missing package and informed Amazon.

I have booked Vivo V5s mobile of 16000 rs in Amazon, and it was delivered on October 20th, but empty package. I called Amazon customer service as soon as I opened the package, Amazon said they will respond after 3 days. But they said they investigated and outcome of the investigation is they can't provide refund, and they looks me like a thief even though I have good relationship since 5 years. Thanks for Amazon to make me realize to don't believe in you.

I had purchased prime membership of Amazon.in. I found that items I visited / purchased under prime category are overpriced i.e. more than MRP or the price mentioned on the website of item/brand. Amazon must look into this matter. It ruins reputation of Amazon. I hope I need not have to return remaining orders.

Anytime I have a problem with a product I can't believe how simple, efficient, and lovely it is to call customer service. Even returning items is simple and no worries. I order a lot on Amazon and I just think their customer service is the best of any company I've ever had to deal with. I've been using this company for 10 years and I use it a lot and have no complaints. The customer service reps are always polite, eager to help, and get the job done to the customer's satisfaction. Sorry I never bought stock in this company. Nice going Amazon... Please don't change a thing???❤️

Only ONE Con: songs added to personal playlists become "no longer available" without notice. I'm left having to find the songs, which turn out to now only be available with a subscription ON TOP of my Prime Membership. I think that's a bit much.

I have purchased thousands (literally!) of dollars worth of merchandise from Amazon over the last couple of years. I am just now waking up to the fact that a very large number of these items could have been purchased elsewhere at a significant savings --- even including shipping charges. Or in some cases, from local stores where I could have picked it up rather than paying any shipping charges. The pen refills that I used to buy at Staples for less than $3, Staples no longer carries. I have now found them on Amazon for more than $9. I checked the manufacturer's site, Zebra pens, and they still sell them for less than $3. I ordered a 9 cube open storage unit from Amazon and learned later, due to an error on the part of the re-seller on Amazon, that the unit delivered to me had actually been ordered from Bed, Bath and Beyond and drop shipped to me.

The service that Amazon provided me with the last two orders was very bad; I had to wait two weeks for them to tell me that the orders were lost by carrier and then they asked me to reorder at a different price; I think they only care if their customers are Amazon Prime, the rest of customers, like me, are considered second class; this is how I feel right now. Will not buy from Amazon again.

Amazon logistics is the worst shipping company. Prime shipping is a scam. I order from Amazon roughly once a week, at least. 99.9% of the time, the package is thrown into my yard, left at my side door off of a busy street, or not delivered on time. If my package is delivered by UPS, FedEx, or USPS, it's always placed where asked. I even put in my shipping preferences to place the package on the front porch, but Amazon Logistics has only done that once. Literally, once.

During the past several months, Amazon has failed to deliver about one of every four orders I’ve placed. I get confirmation but no product. Shop local!!! The Everything Store has become the behemoth that’s ruining retail.

On Oct 16 I purchased a micro SD card "sold by Amazon.com" and got a confirmation email saying I would get the item between Nov 1 and Nov 14. On Oct 27 Amazon sent an email saying the order had been cancelled "due to lack of availability". Well, the item is still available but now the price is $60 higher. I went through two rounds of emails with their abysmal customer service (Vijeta and Rashmi, who need to learn better English) and even asked if they could substitute an item that was a more reasonable $26 higher than my purchase price. Instead I got this response: "I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response." So in other words, Amazon jacked up the price of their micro SD card and then cancelled my order in order to make me repurchase it at the higher price. Really???

I received a text that my package had been delivered, which also included a photo. I could tell from the photo that it was not my doorstep. I finally found my package, across the parking lot in another building, in front of Apartment 36 (my apartment is 32). This new delivery service of Amazon's is the absolute WORST idea it has ever had. They really need to find more qualified delivery personnel. Horrible!!!

After dealing with 3 agents on the phone about receiving a computer case damaged, I was only offered a refund because this item was out of stock. They wasted over an hour of my time before they did anything more, and then it was just an additional credit to get a slightly more expensive (not really nicer) case, but did not offer to upgrade the shipping though I told all of them how much I wanted it sooner. In addition, none of them listened to what I clearly told them. The first agent was pleasant but didn't really offer a solution I was happy with, citing policy. I called back and the next agent sounded like he didn't know how to access my order and even apologized my product didn't arrive that day and that it should arrive the next day after I told him it arrived damaged. I then insisted on a supervisor.

You have to pay a small monthly fee but for that you can download as much as you want and listen offline. The only drawback is some of the music I like is hard to find because it is foreign. But other than that Amazon.com is the best I have found.

There is a point in choosing Same Day delivery, One day delivery and having two day delivery. That's the point of the Prime membership. Unfortunately they do not hit that mark. It sucks that I have to leave Amazon, Amazon Prime, Amazon Prime Now and Amazon Alexa after being a customer since 2011 due to carrier issues with Amazon Logistics. After persistent issues with carrier integrity, undelivered packages, packages delivered on public sidewalks and more, I am tired of hearing "we will put in feedback, we will request deprioritization."

Amazon Customer Service resolutions are terrible. I chatted with Amazon rep to authorize a return of a camera so I could buy a better camera. I asked the refund be given in all Amazon Gift card or at least the amount I initially spent on Amazon Gift Card (70% of it). They charged me a restocking fee of $305 and they took it out of the Amazon Gift Card balance. I had already paid my credit card off and no longer use the Amazon Store Card so I guess I will have to wait till they issue a check.

My wife and I ordered a Chromebooks for each of our daughters. Amazon subsequently canceled my wife's order because they said she had ordered more than one with multiple accounts. My wife only has one account and I have one account and we have two daughters. I communicated several times with Amazon about this and they keep saying my wife ordered two Chromebooks using two accounts. I asked to escalate the issue to a manager and Amazon reps refused. I would also like to point out that preventing children from ordering products is discrimination based on age.

I HAD PURCHASED 2 CLOTHES ON AMAZON, ALONG WITH OTHERS. I have returned two items on 25 Oct.2017 after booking the return request. The order no - ** (women's T-shirt) and ** Wexford men's cotton T-shirt. I haven't received any acknowledge for the same.

In August 2017 Amazon charged me twice for my amazon fresh membership. I contacted them through chat and was refunded the charge and told that September would be free. October 2017 Once again Amazon charged me twice for Amazon Fresh and Amazon Prime. I contacted them via chat and explained I was charged twice. They told me they verified I was only charged once. When I submitted the posted transactions they claimed that one was for card verification. BS.

So a few days ago Amazon deducted over $100 for 1 year of Amazon Prime and 1 month of AmazonFresh without me knowing. Didn’t find this out until I saw I was negative in my account and I looked what caused it so I immediately contacted customer service. Told them what happened and they gave me a full refund with no issues whatsoever. I honestly expected them to apologize and not do anything about it but nope. Got all the money back within 2-3 days. It said it could take 3-5 business days but it only took 2. I was surprised it went very smooth. They deserve 5 stars for customer service.

Recently we learned an Amazon representative was manipulating a very popular ASIN sold by Amazon.com. Re: U-Lock: The model was updated in 2017. The description & the name of the product remained the same. The old model was completely deplete of inventory. The new model was extremely well stocked. The updated 2017 model carried a MAP (mandatory advertised price) that the manufacturer insisted would be enforced. This the distributor would be forbidden to sell to Amazon.com.

Amazon is a joke. They are worse than eBay. They charged me twice for an item. Then assured me that it's authorization charge. Why the hell is it showing up on my bank statement as charge. Then tell me to tell call my bank to let them know that it's authorization charge. My bank can clearly see that this charge and it is not my bank's responsibility to deal with the charge. Then they tell me it's a third party seller that purchased from but why does that matter. I have clearly purchased from Amazon.

I pay for Amazon Prime particularly for the free 2 day shipping and more often than not, my packages are not delivered when the website says it was. Usually I have this problem when I order on Friday for Sunday delivery. I had an okay experience with customer service until the last time. I felt the rep was rude. I was assured this wouldn't happen again and the carrier team would be in touch with me and no one called. I was issued a refund but am completely dissatisfied with their delivery process.

To start, I have made a multitude of purchases through Amazon lately, and have not had any issues until this order. On Oct. 19th I placed an order that totaled 429.60$, which consists of 3 video games, and a limited edition game console bundle. By that night it is reflected in my bank account's available balance, leaving me with only 2.82$ available for spending. I think nothing of it as I've clearly just made the purchase.

I had ordered a one plus 5 phone from Amazon, I had requested to receive it before 10 am as I had to give my old phone in return of the new one, the package did not arrive on time. I took an off from office, called customer care 4 times, they said they will provide me with the courier person's number but they did, then I call them at 8 pm in the evening. They say wait for one more day or CANCEL the order, the execute DEV was so rude and he didn't care at all about me canceling the order, he himself said that, "You cancel it." Waiting for 6 days for a package then it gets delayed, no information from Amazon that it's delayed, and when you call them they are rude. Never ever am I going to order anything from Amazon, will call from Indian sites whom we can trust.

Amazon is perhaps the number one online store. We all shop @ Amazon. Prime member gets better service in many ways including delivery. It has been a great one-stop-shopping site with ideal services. However, I have been experiencing issues on delivery recently. Several days of delay and missing shipments have happened and still happening. Customer service only can say “I am sorry, I will get you refund.” Then, what can I say? Amazon has grown big, yet too big too soon. I now regret paying $99/year...

During the span of time from August 13th to October 21st of this year, I have had 9 Amazon orders misdelivered, and 1 order just flat-out disappearing in transit. Yes, in just over 2 months, Amazon has failed me on 10 orders. For the life of me, I cannot think of any job where that level of performance would ever be acceptable. Most businesses that give service like this, do not stay in business.

I had got my iPhone 8 ordered last Friday, which was to delivered to me on Tuesday. It never came. After 35 calls and constant follow up, they answered saying it's potentially lost. Idiots then claimed, saying it's damaged & returned the product. Till date, no refunds done, no cancellation done saying until they get the product back to seller, they can't. Horrible & pathetic approach - why do we as customer have to suffer on their mismanagement. Never do Amazon again!!!

Where do I start? Maybe with the fact that you should not let random people sign for my packages? Or how about your new invention: Taking pictures at delivery. What are those pictures supposed to do? I am assuming they are proof it got delivered to my house, the correct address right!? So just a quick question: What is the picture suppose to tell me? That the Sun was shining that day? That the delivery person is male or maybe female with very manly hands? That someone lucky (who the hell is Maureen **?? Definitely not me nor my husband) got 2 free packages (these 2 pissed me off the most since they had electronic devices - a surveillance camera to catch your delivery guy, what a coincidence isn't it??)

As a member of Amazon, Amazon Prime, and Amazon Fresh, I get email offers from Amazon (and Amazon companies previously mentioned) routinely. Once I sign on to Amazon sites there are additional opportunities for lower prices and special offers. One such offer, made when I signed on to Amazon Prime was "scary fast; free same-day delivery"... "Discover a million eligible items" I read. Excited, I chose 2 cases of cat food and one package of broth for cats. I placed the order before 10 AM and waited for delivery (checking on my Amazon orders page throughout the day). The status kept at "shipping soon" and the promise remained that I'd get this order by 9 PM. At 8:15 PM an Amazon chat rep advised me that I'd get nothing that day.

I ordered an Xbox 360 recently and the seller did not give me the right tracking information so I could not tell if my package arrived. She also ended up giving me someone else's tracking information, which is absolutely disgraceful. She then proceeded to not give me any personal updates on when my package would arrive as I knew that I had to be home for Canada Post to deliver the package. However, Canada Post always leaves a notice which they did not in this case. I contacted the seller to explain that Canada Post did not ever arrive at my home since there was no delivery notice requiring me to pick it up at their location. She then claimed that I still should’ve picked it up there without understanding that I did not have the Canada Post delivery notice which you NEED to provide the post office with! Horrible!

I bought a Samsung TV from DA TECH through Amazon on the 17 January 2017. It developed a fault last month. All DA TECH would say it was not their problem and I should contact Samsung. Samsung said they would look into it and I have heard nothing since. Amazon said that the 90 day A to Z was now passed. They could do nothing and suggest I request a chargeback from my credit card company. My credit card company told me that because I had purchased through Amazon I lost all my Credit Card Section 75 and chargeback protection. I asked Amazon about this and all I got was no comment even though they must know about it as per this article, which was given to me by Citizens Advice **. So be very careful about buying items from Amazon as you lose you credit protection, and their customer support after 90 days is nonexistent! Very disappointing!

I am really getting tired of ordering Prime product, in stock, and having it arrive 3 or 4 or more days later. Most recently I bought a PC on Tuesday, around 1 PM... Today I find my 2 day delivery means Friday... So, let us do the math. Half of Tuesday, all of Wednesday, all of Thursday, God knows how much of Friday... I figure at least 3 + days which is, oddly, not a second day delivery... Why do they not simply call it 'free shipping' and stop pretending it arrives in 2 days as advertised. Two day delivery would have it here on Thursday, if you do not count the day you order.

I waited for WEEKS to get my artist's canvases on Amazon and then found out MYSELF that they were out of stock because they never came. I wrote to Jeff Bezos and the executive team who told me to cancel the order MYSELF, wait for a refund and then order a different product. Does that seem like good customer service to you(?) Another time, the products that I ordered for over $100 - Amazon delivered the products to ANOTHER neighbor and I find this out days later when the neighbor finds me. Another time - Amazon sends me the WRONG order. Another time, I order groceries and get DIFFERENT groceries than I ordered and what they did deliver was the dirtiest and grossest vegetables on the planet.

Overall, very good experience with Amazon. Products and variety are awesome. Great hard to find items. However, at checkout, the amount due on order(s) is different from what is charged due to tax. Indicating the actual amount to be charged to a gift card or credit card would make the shopping and checkout experience better.

First of all, for context, let me say that up until tonight, I was a person that was always raving about Amazon's customer service. I hadn't had to contact them often in person - once because of a Prime Membership charge that went through without the 3-day reminder I believed I had requested, once because a case of canned goods showed up with most of them dented - but both times they went above and beyond to make things right, and the total time spent on the phone for each issue was less than five minutes. In addition, the times I have had a complaint with a product or needed to initiate a return online have been seamless, and well above any other company's standards.

I never had any issues with Amazon Prime but my last couple of orders - the Shipping has been ridiculous. My items got lost in transit. Paid for one day shipping ended up getting it 2 days late. Items "guaranteed" 2 day delivery is a major lie - I was expecting it today but package arrived to their facility late - so I'm not seeing it until tomorrow but they said maybe Thursday (Really?). These are just some that come to mind - and the Customer Service - some are just not helpful, talk in circles - hard to understand. I am wondering what's the point of paying for Prime membership, when I can buy these items elsewhere - not like they are cheaper in price on Amazon.

I purchase a phone case on Amazon that I received in 2 days thanks to their great Prime Service. I didn't like the phone case. So, I filled out the return info on the Amazon website and received my mailing slip for the return and directions on how to return the product. I place the phone case in an envelope, attached the mailing slip and dropped in my nearest UPS drop box. It was that easy! The email I received said that the refund would probably take 7-10 business days. Well... I would like to report that the day after I dropped the item in UPS, I received a text message that my refund was in process. And I actually received the refund back into my account the next day. So, 2 days turnaround on a return. That is pretty amazing in my book. Thanks Amazon!!!

I have been a customer of Amazon.com since 2001 (that's 16 years). Amazon.com used to be a place for a great selection of books and home media (DVDs, etc.). Shortly after they've diversified into retail products such as electronics, etc., so began their downfall. In order to offer their customer "the best price", which is fancy lingo for "we're just greedy", they started offering many products through third-party vendors.

I'm a long time customer of Amazon.com. When they first started out you could depend on the quality of the products you were buying from them. They have grown too big, too fast, and quality control seems to be the last item on their list now. Too many of the companies they are allowing to hawk products on their site are slovenly and only care about the money coming in now.

I had an issue with my order getting missing for weeks and had to work with Amazon's support team. It was a stressful process but I was lucky enough that the guys that helped were so patient and if it wasn’t for them I wouldn’t have recovered my package. Still the best out there.

I'm a Prime member. This means very little. I ordered an item priced at £1.37 (glasses case). It was advertised on their marketplace as FREE DELIVERY. I had £33.37 taken from my account. When I questioned this I was told £32.00 was for P&P as the vendor DEMARKT, had posted the item via DHL without my agreement. They chose DHL as they were experiencing lengthy delivery times from China of 20 to 30 days. Amazon have told the supplier to reimburse the £32 but to date the vendor hasn't done so.

I have been ordering products from Amazon forever it seems, but actually it’s only been 3 years. My environmental biologist daughter, updated her computer and sent me her old one. I logged on and haven't looked back as a 65 year old woman, on my own, living in an apartment in small town in Maine, I needed to outfit my life. I was home from a 20 year vacation in New Zealand and needed virtually everything. Every time I need anything, I turn on my computer and go to Amazon. They are my go to and find it place. I have formed a relationship with them, as their customer. And like all relationships there are ups and downs. But I have stuck with them because every time, every transaction, end up to my satisfaction. Some took longer than others, but life takes time, and I have time and Amazon has time. They also have heaps of the things I needed, and so often at the better price.

On a recent purchase of two items found on Amazon (first placed in my 'Wish List'), I proceeded to add them to my cart - also wanting to apply Amazon Gift Card Money. I spent over an hour trying to ship those two items! When I added the first purchase, it deducted the 'AGCM'; when I added the second purchase, the gift card money was no longer being applied to the sale. I went back repeatedly to my 'Wish List' to try and reapply the gift money - no such luck.

Once they charged me for an order I never placed. I just learned that they tried to do so again last month, but my debit card was canceled due to fraudulent activity. This last order was for a product I had never heard of! So I contacted an agent through chat. He was so incompetent. I told him again and again all the details and never received an answer. Also, prime is a joke as it doesn't apply to everything. In addition, no one should need to wait for a month or longer for products sent by other companies. I'm done with them. They'll never again get my business. Note that they recently purchased Whole Foods. How sad. I always like that store.

Amazon is the worst LIAR and customer SERVICE EVER. I used to LOVE THEM but they messed up one of my orders, said they would refund the amount and give me a $50 credit. IT NEVER HAPPENED. I called back and spoke with a supervisor called Agatha who told me a manager was not available. This order was supposed to arrive TWO DAYS before it actually got here. I spent 2 hours on the telephone with a Manager, and just today on Thursday, I got the credit for the Order but never the $50 she promised for the chaos and insanity and lies. Saying there was no access to my apartment, I do not live in a gated community, my apartment door is right out in the open.

My order was placed with Amazon Prime on October 4th 2017, these were four fuel injector seals for my car. Only one seal was delivered on time and the rest haven't been delivered. The delivery date has been changed 3 times since then. On October 10, I spoke with customer service rep and a supervisor to address my frustration. I was repeatedly offered only one solution and that is to cancel this order and internally reprocess it with guaranteed next day delivery of missing items.

I ordered a phone from Amazon. Being a prime customer I was expecting one day delivery. The phone came at the end of the expected day. During the time the delivery boy was taking signature I tried to open the box, he then snatched the phone from me and said, "Don't open this in front me." I said I'm just checking for my satisfaction. He became so hyper that he went away taking the phone back with him. When I called customer care, the executive said there is no update after the out of delivery notification. He said so many things that I filling an escalation form against him and surely the product will be delivered tomorrow.

I have been an Amazon customer for many many years and I would occasionally sell a book on Amazon. Then when I tried to log into my Amazon account to sell a book today, I discovered that my account has been canceled. They forwarded me into a page where I was given an opportunity to create a new account and to pay 39.99 a month. The customer service person was entirely unhelpful. She refused to forward me to the supervisor. There was no email or any kind of warning about this account being closed. I wonder if this is a part of a bigger campaign to force small sellers from the site?

I used to be an Amazon seller but did not pass the new verification process due to Missing business bank account. My account was terminated and over 1.5k pounds withheld, which was promised to be paid within 90 days. It has now been over 160 days and no payment has been made, nor reply to my emails.

I WILL NEVER buy ANYTHING from Amazon again. I am completely shocked and appalled with how they handle business. The fact that they are blowing up HUGE right now is the shocking part. First of all, their site is ugly and super busy. It's hard to find things, it's just too much stuff going on screen. And if you want free shipping, good luck with that. You will search for an item, see the price (click bait) and realize the REAL price for the items are the shipping prices! So you will not actually know how much the item is until AFTER you click on it. There is no option to search by "free shipping", which in and of itself is completely idiotic. And if you DO get free shipping with Amazon prime, you will quickly realize that a lot of cheaper items are not eligible for Amazon Prime!

I ordered from Amazon and was notified that my package couldn't be delivered and I would be getting a refund. They expressly told me in their email that if I wanted the items I had ordered, I would have to reorder them. I didn't because I decided not to bother with it and to buy them elsewhere. A few days later, the package appeared and I opened it to find that the plastic bags on the inside were open and damaged. Amazon then took back their refund and charged my account.

Since when does the burden of returning goods get put on the customers? I was charged $24.95 to return runners that were too small (never worn) since no exchanges were allowed plus I had to pay return postage. Total cost to return was more than $40.00 and I was charged shipping on original purchase so complete waste of time and money on my side. This is the way of future? Everybody making money off unsuspecting customers. Guess I'll have to go back to shopping at Walmart.

Tried to order 4 items from Amazon using Amazon Prime for free shipping as follows, 1. Oil filter, 2. Fuel filter, 3. Chainsaw bar, 4. Chainsaw chain. In checkout #'s 1, 2 & 3 came back as: Cannot ship due to address problems etc. but no clear reason. Called Amazon, rep saw the problem but did not know why it happened. Told rep we want a callback to explain problem. No answer in 3 days! Cancelled Prime membership. Lousy customer service!

If you don't have time to sit in front of your building to make sure your package come don't order from them... This is the worst delivery experience I ever had, customer service was another waste of time... Currently still waiting for my package time frame of delivery 8am-8pm. USPS tells you exactly when it's arriving and lets you give SPECIFIC instructions if you're not home... Last time ordering from them.

I shopped Amazon for a work coat for my son. I found one. It was in stock and stated with expedited shipping I would have by 10/06/2017. It is not here. I have tried to post my review of the poor shipping but Amazon refuses to post it. Totally disgraceful. Amazon & rugged outfitters are lying cheats.

I keep receiving emails from Amazon Prime that say to explore the benefits of my membership. I have never signed up for the service. Today I received two such emails. I click on the link allowing me to view/change my membership, sign in, and get a message that I am not a prime member. What a sneaky, insidious way they have of confusing the issue and getting someone to inadvertently sign up. I have bought ONE item from Amazon, and been hounded daily by them since.

I had ordered an impact gun. It was 8 days before I got an email saying it was shipped. It's been another week still have not received it. Now on the tracking, says there is a delay and will be another five days. I think I'll start doing my shopping elsewhere.

Seller Yaklha was selling 3 packs of 40 each business envelopes for about $6.50 total. When I received the box there was only 1 pack in the box. Contacted seller, seller said not his problem, to contact Amazon. Contacted Amazon 3 time-no response. Posted a one star review on seller. In my review I said I could go up the street to Walmart and buy the same items. Amazon read my review and deleted the reference to Walmart. Didn't know this was a new seller-but before you buy from any seller on Amazon that isn't well known, put the sellers name in your search engine and see what comes up. I did that after the fact. This seller is not in the U.S. but some 3rd world country. Tried to cancel Prime Immediately-no response from Amazon & Prime wasn't cancelled. If you can buy locally, do it. Amazon has become really sleazy.

On September 21, my wife ordered a personal health product from Amazon. Just days after its delivery, we started receiving cold calls from companies selling related products. These included medication, supplements, therapy programs, and even devices similar to that ordered from Amazon. As this was the first time this medical condition was brought to light, the conclusion is that Amazon sells or distributes the purchasing habits of their customers, virtually in real time. A call was made to Amazon Customer Service (866-216-1072) where the Purchase Order "could not be located" and of course there was an adamant denial that Amazon releases personal information. Bottomline, besides Google and Facebook, it appears Amazon also releases personal customer data and is another source of cold calls and marketing invasion of one's phone and mailbox.

I have a Note 8 and purchased 4 cases through Amazon. None of the cases worked. Customer service apologizes and offered promo code but they are sorry they do not offer cases through Amazon for Note 8 so promo credit won't help me. They did not try to fix the issue or seem to care about the frustration or anything. Waterproof cases didn't fit correctly and blocked the flash on back cam and fingerprint scanner. The description of all cases and pics showed this was not to be but when you get case and put phone in it... it is how it is... and not as described or shown. Amazon sells items through 3rd parties but refuses to take responsibility for them and incorrect items... They should be held responsible for items on their site regardless who sells items seeing as Amazon is the site that fulfills order.

I am disabled and I have been a customer for years. I have had great customer service. These last few months have been horrible. Previously have ordered by phone but now they only but cannot do anymore.

I have a complaint against Amazon. ca. I am an Amazon Prime member. This entitles me to express shipping (2-4 business days) on many but NOT all items. I order vinyl records from Amazon. I ALWAYS avoid buying items that are out of stock or have long expected arrival dates, because I don't like to wait. I purchased a Jean Michel Jarre - Oxygene vinyl record from Amazon on Sept. 26 2017. I selected EXPRESS SHIPPING and had an expected arrival date of Oct. 2 2017. (Great! This is acceptable). Well Amazon didn't ship and didn't ship but still had an expected delivery date of Oct. 2 2017. I've already gotten the other records ordered at the same time.

Amazon posturing to close account due to faulty product return. Amazon is not careful enough in looking at the quality levels of the imported products Amazon markets resulting in an ever increasing number of faulty products, and inferior quality not worth the price paid. Your thoughts? Time to get politicians involved with these abusive corporate tactics? Oh, nevermind - they're on the corporate payroll.

Amazon recently introduced AMZL shipping. This is an "Uber"-style shipping service where independent drivers pick up boxes for deliveries. Problem is, I live in a marina and the drivers don't know the routine to deliver packages to the marina office. Sometimes they're returned as "undeliverable;' Sometimes they're left somewhere on the dock. Unacceptable! I emailed Jeff Bezos a few times and his Director of Customer Service assured me that they would only use UPS, USPS, FedEx, etc. due to my situation. Wouldn't you know, they keep shipping AMZL. Director told me "that is the shipper's only option." But I've contacted the shipper and they gladly changed to FedEx. So, Amazon lied. After 8 years I've canceled my Prime account and will never use Amazon again.

When are we all going to admit that prime two day shipping doesn’t exists anymore! I’ve been a prime member for many years and I’ve always been very happy with the reliability until this year. Now packages just come whenever they feel like it. I’ve had 6 just THIS week that say they are out for delivery and don’t show up. When are you going to address this and either stop charging us or take care of the problem. I’m tired of getting the same response from customer service. There is too much competition for me to remain loyal when there doesn’t seem to be a solution in sight. This isn’t the standard Amazon used to hold itself to.

Our numerous late packages that Amazon will not take responsibility for they keep blaming other parties besides themselves. I have remove my account and all of my subscriptions to their services. They have lost a customer over a 7 dollar product. They didn't care that they lost a customer that was paying around 30 to 50 a month in subscriptions with them plus all my future business. Amazon a 7 dollar product worth losing over 4000 a year in products. They don't care. So I say piss off Amazon I will do my business elsewhere.

I have placed 5 orders out of which 3 have given me tough time. One order is showing as delivered but yet not delivered. Other 2 wrong products delivered. I have asked for replacement. Amazon automatically taked for refund. Lot of follow still no solution. People I was huge FAN of Amazon. Have always done online shopping from it but this time it was a nightmare experience. I would not recommend Amazon going forward to anyone. Could not even think Amazon will spoil our festive mood like this. Amazon has definitely taught us a lesson that we should go for online shopping at all. Pathetic Service!!

Gaming ROG monitor - I sent it back because the first item was damaged, the item has been replaced with a new item and the changed item is defective. Amazon cannot refund return for the second time, it does not change with a product that runs smoothly in the item. I want an urgent solution and the value of the monitor is very high. I have been twice victimized and this experience is a very bad thing.

Amazon forced us as sellers to use their fulfillment by declining to accept tracking numbers of certain carriers and when we finally gave in and signed up, on average 15% of our merchandise and gave us a hard time reimbursing us for the losses. In addition, siding with customers has its limits, but when a customer returned an item he used and destroyed Amazon reimbursed him with our money.

I reached out to Amazon about two orders that I did not receive. The tracking number said they were delivered but they never arrived. The response I received from a customer service rep named Sarah, was not only unhelpful - it was confusing and incorrect. She only addressed one of the items even though they were shipped in the same order. She said she would issue a refund for one of the items but didnt even quote the correct price.

Amazon double charged my order for one item. I'm a Prime member and I have been shopping with Amazon for years. This is the first time I have had trouble with them. When I went to my order page to see if a item that I had pre-ordered for a month was about to ship. Then I noticed Amazon said my card had been declined. I thought that was a mistake because I had just enough money on that card to cover the item. I have a disability. I don't work. I don't get much money. I don't have the money to waste. Amazon would not ship my item until they were paid, so I used another credit card. Then I found out that the payment on the first card I used (that they said was declined) did in fact go through. Amazon told me that was just a authorization check they did, but when they tried to charge my card for real, it was declined. That was not true. I called my bank and asked about the charge.

Amazon is a great website for getting products shipped to you online. They've incorporated recent technology such as Alexa, which has been VERY useful whether it be for keeping my young siblings entertained, or helping plan out my grocery shopping plan. I have not had any problems with Amazon over the last three years... At least I thought I didn't.

I ordered three surgical cushions on the Amazon site. The cushions were not usable. I returned the cushions via the website and telephone call to Amazon. A day after my refund request, a person identifying himself as picking up the return arrived at the house with a delivery uniform. He took all three cushions. On the website refund link, I was notified of a refund. Today I received, two weeks after the items were taken from my home, an E-mail from Amazon stating if the items were not returned I would be charged for two of the items. There is no E-mail link at Amazon for a customer complaint. The reason for the review is the instability of the Amazon system and its failure to properly track its refund returned items, and to provide an easy forum and method for the protection of the consumer. Receipt is not readily available.

Ran out of ink so ordered cartridges from Amazon's "Same Day Delivery" on a Wednesday morning. Unfortunately, I forgot that they don't use reliable, major delivery services for same day items. Instead, "Amazon Logistics" was given my package and so began an absurd experience that has resulted in my not receiving any product at all.

I find it is hard to pay $99 for the membership fee after paying half of the price for years as a student. After I dropped the Prime, I found Amazon treat non-Prime membership horrible. I replaced a valve cover gasket for my car on 09/23, and it is still in preparing for shipment today 09/29. Are you kidding me?

I have a complaint. Amazon is now requiring that users sign up for ADDITIONAL video services to view their videos, each of which requires additional monthly fees, and in at least one case, MULTIPLE services, just to watch many of the films of a single director. The bottom line is that now we have to sign up with at least 2 services just to watch ONE film! And if we want to watch all the films of a given director, for example, we might have to sign up with 3 or 4 or more services! In the case I'm experiencing right now, if I want to watch all the major films of the director Eric Rohmer, I am required first to subscribe to Amazon Prime, of course (no particular problem with that), but then, to watch some of them I am ALSO required to sign up with Fandor, and for others with Sundance, each of course (I assume, as I have not tried to sign up with any of these others) with separate monthly charges!

I completed the survey and was given a choice of one of four 'prizes' all requiring S&H. I made a choice of 'Anti-Aging' cream. Immediately after I was referred to a site to get a 'free' trial offer that would cost over hundred dollars. No way to decline this offer. This all came about from an email from Amazon Prime stating my order I placed would be shipped in 48 hours. I placed no orders because the one and only order I placed with Amazon years ago had them placing me in Amazon Prime for $99 a year. Something I did not know would happen. Now this.

I received an SMS of item has been delivered to ME when it's not delivered. When I called to Customer care they are saying that it will take 4-5 more days. Why the ** you are fooling the customer then. The same issue is happened with my one more colleague. When you have not delivered the product then you should keep it like that rather than bluffing.

Over the past two months Amazon has done nothing but screw up orders, lose orders and give excuses. I have canceled my member side and don't plan on returning. They have sent wrong orders time after time and this new system with these uber driver delivering items way after hours it's ridiculous. 12 midnight and knocking on my door to deliver an item IS UNACCEPTABLE.

The day before this review went up I finally received my package, but no real thanks to their support department. For a company toting to be building the world's most "customer-centric company," they're missing a very important foundational stone that I've seen in most all successful customer support systems, which are dedicated support tickets. It is hard to get any traction in solving a complicated issue when a new person - who clearly has not received any information about previous correspondence - responds every time.

My husband joined Amazon Prime to order a few items. He received his confirmation. 2 days later received a notice the order did not go through. Of course the same day he expected delivery. First call the call center in Philippines would not help him. Said the order was not paid. Bank said order was paid and they tried to double charge. Long story short. He did not get order. Has to cancel order and wait 7 to 10 business days for the refund. Horrible customer service. They can see the order paid... yet won't send it. Cancellation notice already done.

About 2 yrs ago I had about 260 dollars on a gift card from Amazon. Someone from Delaware hacked into my account and bought something for 230.00. I'm from NC and Amazon had my shipping address and they shipped the item without contacting me to see if I actually ordered it so. I just got cheated out of 230.00. And the sad part about this story is after calling Amazon and they admitted my account was hacked into, they did nothing as far as giving my money back. Not only that but I have checked my account out and there is no mention of it ever been ordered. They destroyed all information regarding the order. They are crooks big time. I urge anyone who reads this to beware from ordering from them. IT MAY HAPPEN TO YOU!!!! I can't give the order number or any info. They deleted it like I stated above.

Amazon locked my account on September 2nd and at the time of this writing it is still locked. Prior to this I had no idea there was an issue. They claim I owe them money because a charge was disputed. When I reviewed my credit card transactions I found that Amazon had charged my card three times for the specified amount on the day in question. Two of the charges were disputed by the credit card company. I guess they found Amazon's behavior to be suspicious because this occurred without any input from me. What this means is that the item is paid in full but Amazon is insisting that I repay an extra charge they made to my account. Until I pay twice for an item I ordered and received once, my account will be locked.

THEY CANCELLED MY PRIME MEMBERSHIP "ACCIDENTALLY" (THAT'S WHAT THEY ARE SAYING) and now they cannot reactivate the same membership. They forcefully asking me to join on the newer scheme which is instead 9.99$ v/s 10.99. This is ridiculous. I tried to escalate about this issue which was caused by them, they are not ready to own it and the only this I received was, "I am sorry mam we cannot do anything about it". Total scammer. Very disappointed by this act by Amazon.com. Shame on you. I use the be so proud to be one of the prime member and use to enjoy their service. In fact I always use to gave 5 stars but this was a cheap act Amazon.

I bought 1 item on 08/18/2017 by Amazon Export Sales LLC and received it on 08/21/2017. Because I found the same product by Amazon.ca with a better price, I returned the bought item the same day and it was received a week later (08/21/2017). The refund process was completed on September 9 and after 10 days I did not receive a refund. The company's policy states that refunds are paid in 3 business days. I would be grateful if you could inform me of the valid reasons for the late payment. Thanks.

After a year, my Kindle broke. No problem, that's why I paid for a warranty. So I use the app to write to customer service via chat (I'm at work - I'm busy, like most people!) to ask them to take back the broken one and send me a new one. Nooo... I must call them. So I call them. I get transferred THREE times and spend about an hour getting it done. *Wipes hands.*

Terribly disgusted about Amazon's delivery service. Apparently they now hire independent contractors to deliver for them, which up until recently I've always had UPS, FedEx, or USPS deliver from them. Today my packages were delivered in a private vehicle that didn't bother to pull into our driveway. Instead he pulls up in front of the road, 2 feet into our grass that we pay to have professionally taken care of, causing ruts and tire tracks in the grass. No knock on the door, just plops our packages in the middle of the porch for all passersby to see, instead of putting them behind the potted plants like UPS does.

I am so utterly disappointed in the way Amazon handled my situation. My husband is an Amazon Prime member which he pays annually for. He purchased an item for hunting that was originally priced at $119. The item was shipped from Amazon itself and the item was bent, paint chipped, and starting to rust!!! I called and spoke to a woman named Jesse who told me they can either refund the money and I would have to go through the hassle of packing the item back up and dropping it off to a UPS store and wait until the item comes back in stock (over a week when my husband was supposed to use the item this coming weekend), or they can give me only a 20% discount, but not on the new lowered price of $99.

I ordered a Halloween costume for my dog. It was supposed to be a Wonder Woman with lasso where it looks like the dog is just standing on two feet with a cape. I was sent a shiny Wonder Woman dress for my dog. Not at all what I paid for. Notified them and told them. The problem with the return is they want me to pay to ship it back and pay a restocking fee. This is really wrong when you are promised one costume and the company just sends out what they want. I have canceled my prime membership and will continue to just use eBay as I did before. If a company does that to you on eBay they help you and go after the seller. It should not be allowed.

I ordered a collectors edition of a game. I placed my order on September 2, 2017 and selected two day shipping for when it came out. It released midnight of September 5, 2017. My order was scheduled to arrive September 7, 2017. What followed instead was a series of maddening conversations and a package I have yet to receive:

My daughter ordered a book from your company on the 7th of September but found the book for a cheaper price somewhere else canceled the book with you an hour later. The problem is you took the money out of my account on the same day the 7th. Here it is the 15th and the money still has not been returned to my account. I am very uncomfortable with this because I have to keep checking with my bank to see if the money has been returned. 10 days is too long to wait for my money to be returned to me. You need to work on your return policy. You resource sales out then you should make sure the money is returned just a fast. The book has never left your warehouse. I don't understand why it takes so long for you to return the money. I not sure I want to continue doing business with you in the future.

I'm done with Amazon. I went from buying $100k a year from them to now. Just so frustrated, I will seek alternative suppliers for my company’s needs. They no longer have a delivery guarantee and I just can't wait on items to show up when their new logistics partners feel like delivering them. OnTRAC doesn't work in Colorado! Maybe they do okay in California but they have never delivered anything on time and just plain lost packages most of the time. You call them and they have no idea where your package is or when it will be delivered.

I really enjoy shopping Amazon. Almost always find the best prices and almost always free shipping. But the two day shipping that is promised as a Prime member? It's going the way of the dinosaur. I think Amazon should make it 3 day shipping and then send it in 3 days. Not 4 days, not 5 days or sometimes even a week.

I must share my situation with Amazon because I can't believe what just happened and how they treat their customers. I have opened my account about 20 days ago and I ordered one item from their page. Everything was ok and my item came exactly as they said. After that I ordered two more items and they put my account on hold because of the verification my bank account. After I sent them my billing information about four times they closed my account without a reason. After that, I called them and told them the same billing information as first four times and they reopened my account.

I am sooo fed up with Amazon and the diminished service that continues to occur the "bigger" they get. Buy Whole Foods, buy Souq.com, buy Graphiq, but stop screwing up MY LOYAL SERVICE in the process... This is CONSTANTLY the message I keep getting when AMAZON CAN'T DELIVER ON TIME. Listen, I KNOW my delivery was NEVER ATTEMPTED TO BE DELIVERED!!!

Subscriptions added "inadvertently". Nothing they can do to fix it. Basically if you don't catch the extra charge or some obscure trial period for something you didn't want, you will be charged. Customer Service is worthless. I got transferred 3 times in chat, REALLY Amazon!!! They have trained their worthless offshore customer service to say... "I will take your suggestion into advisement and pass it through to our brand development team" or some nonsense like that. I guess I am an unpaid Amazon market researcher now not just an abused customer.

I ordered an item from Amazon.com about 2 months ago and, despite the item being shipped to the seller at the seller's request, Amazon hasn't refund my money for the purchase. I placed order #** with Amazon.com on 7/21/17. On 8/21/17, I noticed that the item had been returned to the seller. I requested a refund from Amazon Customer Service. Amazon didn't refund the order or respond to my request, so I spoke with an Amazon supervisor on 8/23/17. The supervisor informed me that I would receive a refund within 24 hours. I called back 24 hours later and there was no record, I was told, of a refund.

Amazon has Failed to deliver and wrongfully updated that it's delivered. Failed to deliver even after calling Amazon. Failed to FOLLOW UP even after promising on written mail. More than 3 days has passed and Amazon has fraudulently looted, harassed and financially robbed its customer by not giving product.

Prime! What a tactic! I've been an Amazon customer since 2002, and have always found it to be an overall good and efficient business. However, I've noticed they've brought in more artillery to the battle of moving customers to their "PRIME" service. I had noticed that my last few standard orders had taken much longer than usual to even ship. Instead of a non-PRIME order getting shipped in a day or two, it's now twice as long. It used to be that if my order total was over a certain amount AND the items qualified, the order was eligible for free shipping.

I have been reasonably satisfied with the overall service provided by Prime Amazon until recently. The shipping has for the most part been problem free and the customer response very good. I ran into problem with pricing partly as a result of not understanding product supply and pricing. I misunderstood that Amazon did not check for the lowest price by comparison to other providers of the same product. This was brought to my attention when ordering a rug cleaner Folex spot cleaner for rugs. The initial product page showed a price of approximately $36.00. Fortunately my wife was present and when I asked what she generally paid for the product was about $10.00 I questioned her (never question your spouse) when it comes to household prices.

I bought Samsung S7 Edge and powerbank from Amazon but S7 was not good condition and powerbank is not look like shown in the picture and I decided to send them back. I print out the labels but the UPS guy did not take the powerbank so I just send the Samsung S7 Edge and after 10 days they refund the powerbank even though I did not send it... I think they mixed the labels and I emailed to the Amazon customer service and I explained the situation but they were so rude (They almost accuse me) and they did not pay my money back. Their customer service is really really rude so I am not gonna shopping there anymore.

Reason I am giving one-star rating is zero is not available. Amazon said when I purchased this item, I will get it by Sep-6th under no-rush shipping method which will save me $5 but after Sep-6th (After 60 days) Amazon told to me that I have to wait another 2 more months for this item and they offered me a suggestion to cancel the item. It's literally time waste and I am completely disappointed with Amazon which I never expected such a big company like Amazon. It's literally time waste and better not to buy anything from Amazon, I will cancel my prime membership as well. Very worst experience with Amazon. The response I got for the above review from Amazon was, "Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines".

When you know exactly what you are looking for, you can get some amazing deals... It might take a while looking for those deals because there are so many ways to find different deals on Amazon. Unfortunately the regular things are not the best deals, especially being a Prime member but you do get it quicker so that is pretty much a part of what you are paying for, along with the membership - I'm assuming so the value on most stuff, unless you get a "lightning deal" or something like that, you'll pay at least the regular price.

I am preparing for the hurricane that is due to hit FL this weekend. I ordered several items so that they would arrive BEFORE the hurricane (Order # **). When I put the propane grill in my order, it said it would get here by Friday, but when Amazon sent the confirming email, it says delivery is expected Monday. If that's the case, it will do me no good, and also, I doubt it will be Monday if a Category 5. I contacted customer service immediately and messaged with Deepak who could do nothing.

I ordered one mobile charger, and they do not delivered to me. They took 5 days for this ** service and after lots of complaints I got the refund back. On each day they changed status, Product is out for delivery and by end of the day they changed that Product is delivered. I asked customer service. They told, "We will investigated." God knows what the ** they are doing. Very ** service!!!

I ordered a 4 TB Western Digital external USB drive from Amazon yesterday with a one click order. On my screen it was priced at $104.00. When I got email that it had shipped it was priced at $168.00! This is an older drive, in an opened box, not the current WD product. They still jacked up the price on me, and in a chat with them Deb told me she could not find the price I bought it at, it had changed, and she offered me some meaningless concessions. I told her I can no longer trust Amazon to do business honestly and I will not be back. They ripped me off, cheated me, and pulled a bait and switch on me. I'll never do business with them again. The price on the screen when you buy it is the price, and if they change it after you order they are thieves.

We have a home-based business and website that has grown quite a lot in the past ten years, selling also on ebay. Mr. retired early to take over the shipping department because good help was so hard to find. We had these experiences when we tried to sell on Amazon. We hired a girl to take care of shipping just 40 of our 3000+ items last September when we took a trip of a lifetime for a month. She didn't always ship things within two days. Lesson learned: Don't leave town thinking anyone will take care of your business while you are gone. No one cares for it like you do.

I ordered a DVD for a friend and her daughter to watch while her daughter was in town over the weekend. I ordered the DVD on Thursday 8/31 and could have paid $3 to have it delivered Friday 9/1 or use my Amazon Prime account and have it delivered free on Saturday 9/2 so I chose the free delivery on 9/2. I logged on to Amazon today to find that they did not deliver it on 9/2 and now are going to deliver it sometime before the 6th. That totally defeats the purpose of the shipping that I chose, and will do me no good now since my friends daughter leaves town the morning of the 5th. Of course you can't actually contact anyone at Amazon to complain about it. They do not provide any way to leave electronic feedback, nor can you do an online chat or email. The only option is to call their 800 customer number and wait 20 minutes on hold to get to a person.

I am Amazon Prime member. On 9/1/17 I purchased several items for an upcoming backpacking trip. Items were to be delivered by 9/6/17, in time for my trip departure on 9/7/17. On 9/2/17 I received notifications (via email, Amazon app) that the backpacking tent I ordered would not be delivered until 9/12/17. Not only is this the last day of my planned trip but is 6 days after promised delivery, 11 days after order date for what is supposed to be 2 day delivery (business day). I called customer service. I was told that the delay was because I was ordering either a large item or a fragile item. A 4-5 pound backpacking tent is neither. I then asked for a supervisor. He told me that the reason it would not be delivered as promised was because "You ordered too many items".

First, off. This isn't a product review or seller feedback. This is solely about Amazon's customer service practices. I have been an Amazon Prime Member for 13 years. I have spent thousands of dollars on Amazon. I ordered this for my son for his birthday. In the first shipment, the blender pitcher had a crack in it. So, I returned it and re-ordered it. In the second shipment, the blender pitcher had 2 cracks in it. Very disappointing. We contacted customer service after receiving the second damaged product. The customer service rep that we spoke to was great. She did the unexpected and issued a refund, told us to keep the damaged product (donate, throw it away or keep it) and told us that she was going to send a third blender (next day) at no charge. At this point, I couldn't believe how great the Amazon customer service experience was. Fast forward 24 hours. No blender.

A few weeks back I got an email from Amazon stating that they have suspended my account for some reason and was told to send me my credit card information. After I sent my card info they replied stating that they couldn't confirm the information and was told to wait until they verify it. After a few days I was told to fax them my credit card, bill address information on their fax line, and I have done with WITH the CREDIT CARD STATEMENT and the BILLING INFORMATION and after a few days they send me another email saying that they need payment and billing information of a card I do not even possess and have no idea what they are talking about. They haven't even told me what the problem was exactly. They just keep sending me some bot generated script email and this has got really annoying. I have over $200 on my account but they seem to have locked out my account and steal my money for no reason. WORST CUSTOMER SERVICE EVER!!!

I ordered a phone on Amazon with the return policy of my own phone. When the delivery boy came he rudely asked for my phone to be returned, I gave him my phone and then he started scratching phone's screen guard and removed it and the checked the IMEI number and said it does not match which was entirely their fault because I entered the correct number and I don't know how it got changed. The delivery boy rudely asked me to return the product and went out of my house. I sincerely ask Amazon company to take action against this delivery boy of Lucknow, his phone number is- **. Please immediately take action.

I had ordered 6 small charms as gifts for hanging from rearview mirrors. The order arrived in 2 days but all 6 charms were loose in a very large box. There was no packing or anything to secure these small items. The charms were small enough. They should have been placed in a small bubble envelope and not thrown loose in a box. My biggest pet peeve was there was no order invoice or any kind of paperwork included with the items. It took quite a bit of time just to even find a customer service phone number to call. The customer service lady was from another country and it was obvious that she only reads from a script. I was trying to find out why they no longer included any of the order information, sales slip, etc. She tried to explain but her English was not good enough to provide any explanation that made sense.

When placing an order with Amazon Prime they give you the date your order will arrive if you purchase within a stipulated time period. Even when you do exactly that, your order may not arrive in the stipulated time period set by Amazon. Talking to customer service is truly a waste of time. I was asked which time zone I live in (Eastern) and was told that they are in Pacific time. I don't know what the significance is regarding the time zone, especially since they are 3 hours behind my time. Still, if the order shows that it will be received on a specific date, then I expect to receive the item on that date. This has happened multiple times. Amazon needs to stop advertising 2 day shipping if they cannot honor their commitment. It seems like they are getting sloppy in their customer service.

I ordered two small items on Amazon on a Thursday, 8/24/17 and it was supposed to arrive between 8/29 and 9/3 to a local pick-up location. The order showed that my items were in stock and ready to be shipped after the 1st day. However, on 8/31 my order still showed "ready to ship" - 7 days after I place my original order. I called customer service and the first person said they couldn't tell me anything more about my order, why it still hasn't shipped or where it was. She was so irritating. I asked how I can make a complaint and she told me either online or on the phone. I asked to make it on the phone and she transferred me to someone else who was able to find out the details of where my order was and submit a ticket to get the package on its way (the package appeared to be stuck in one of the delivery locations - possibly forgotten).

I purchased a pair of sunglasses and didn't receive them. The seller delisted themselves a week after my purchase and provided a fraudulent shipping/tracking number. Amazon never confirmed the validity of the tracking number. 5 weeks later I didn't receive my sunglasses so I phoned in. Amazon told me they couldn't do anything and that I would have to wait 10 business days for a response. Pretty much Amazon doesn't confirm tracking/shipping details and nor do they care especially when a seller makes a run for it! Great shopping at Amazon!

Amazon has become a tyrant when it comes to being a non prime member. You might as well face it, if you are not part of the prime club, you will be harassed left and right with various tactics and schemes. The most annoying is that they will hold onto your item until the 5 to 7 days have passed and then ship it in two days. Quite bizarre, and causing me to go to walmart.com and get things in just a few days and cheaper than Amazon. Almost anyone now ships faster than regular Amazon, non prime purchases.

Like many people, I have been a devoted Amazon Prime shopper for years. However, recently the quality of service has declined significantly. Amazon was my default option mainly because of the convenience, but when my orders don't arrive when they promise, or they are damaged when they finally do arrive, it's irritating and very inconvenient. There was a time when a damaged product was replaced, no questions asked. Now you have to repackage and reseal it, find a UPS drop off location and hope that they get it and refund your money.

Disappointing! I have filed cases with IC3 and the BBB against Amazon, and I am going to send to every law enforcement agency looking into online crimes until my problem is solved. I encourage everyone to do the same, the process is simple and only takes minutes. I have been using gift cards to obtain balance on Amazon. All the cards I have used are cash purchased and I have physical proof of ownership of the cards. I have the receipt used to purchase the card from a store Authorized by Amazon. I have the card itself. I have proof of payment that I paid for the cards. My account had been locked several times for no reason and every time this happens Amazon sends an apology and reinstate the account.

I ordered 3 baseball caps back in March, 2017. I received 2 of the caps. The order for the other cap was canceled by Amazon. I never received my money back for a cap that Amazon cancelled. I ordered 2 kitchen knives from Amazon. After paying for the order I find out that that the delivery date is 2 months from date of order. I would have gone elsewhere had I know that I have to wait up to 2 months for delivery.

I lost the remote for Fire Stick so I downloaded the app and used the Amazon Fire Stick app instead while I am waiting for my remote I ordered. I did not want to pay 14.00 in shipping to get it in 3-4 days so now I have to wait 2-3 weeks. I called Amazon customer service after holding on the line for so long I was going to hang up then they answered. I told them I was using the app when all of a sudden now, it's not pairing with my t.v. They hung up on me!!! Guess they don't want to bother about the app for Fire Stick. So, I wont bother about "Amazon". They can go back to the jungle (I hope). Can you imagine how frustrating our lives are going to become when Amazon and all those who mimic Amazon are in control of the world's shopping etc? Buy it and bury it. No decent customer service coming from Amazon. I am warning others as of tomorrow, how Amazon treats their customers after their purchase. They hang up on them.

Ordered a signed autographed CD. Received returned. Yellow looking old looking. Not at all what expected. Returned got approval but World of Autographs were on vacation. Had to wait. They came back now claim sent it back broken and smelled like smoke. Laughable. We packed it double boxed in same way it was sent to us with same packing material. They said no broken pieces in box. So let’s see. I spent $500. On a signed cd case. Sent it back broken and the plastic cd case smelled of smoke. They have the CD and my $499.

Hello, I am a seller on AMAZON and starting on 6/21/17 and was put on hold 7/16/17. They say I am a fraud and I had a man name Luke call and said that Amazon told him that I was a fraud and I had his credit card # and if I used it he was going to kill me. At that time Amazon owe me $12,363 and I was doing drop shipping and never saw anyone's credit card or any other payment. Amazon sent me a email saying they were not going to pay me, because I was a fraud, I have no idea what they are talking about, I wouldn't know how to do that if I wanted to. There is someone calling me all the time and threatening me, the man name Luke wanted my address. When you sell like I was all you do is place order and use their product, you don't even know how much you make until you complete order, Amazon also sent me a email saying that they were taking $35 from my personal acc. because of a card issue, I am telling you I never saw anyone's credit card.

I am a rescue provider for the kittens of feral cats in my community. I ordered an activity tree for the newest litter of kittens I am fostering. I ordered it right away and assumed I would get it quickly because it was listed as available and fulfilled by Amazon. I ordered this item on August 17th. I do not constantly check orders because I am kept busy by the feeding schedule of the kittens. When I had not received my delivery by the 25th of August, I went online to check the delivery status. The message read "preparing for shipping". The delivery date had changed to January 11, 2018. I was appalled. I called customer service which was obviously located in another country. These poor people have no options available to them. I was told to place the order again then cancel the original order. WHAT? I was definitely upset by that response.

Order an item on Aug 3rd, was not shipped until Aug 9th, did not receive item until Aug 18th. Order another item Monday Aug 21st. It's Friday the 25th, still has not shipped. If you're not a Amazon Prime member paying money to have things shipped faster, then whenever they get around to it they'll ship it. Absolutely ridiculous.

I bought 4 Amazon gift card at $500.00 each total $2000.00. I bought them to buy something but found out that it was a scam so when I talked with Amazon they said they would give me a refund but it would be 3 to4 weeks till I got a check. I agreed because they said they would keep me up to date. They didn't keep me up to date I had to call them. After calling several times they finally sent a email with a tracking number. When I checked the status it said it was delivered at 9.07 pm the night before and left at my front door. I couldn't believe they didn't send the email till the next day and there was no way the post man came on my front porch at 9 o'clock at night and we didn't see him and there was no check to be found. I called Amazon and let them know there was no check. They said they would find out what happened and get back to me. They never called so I called them only to get told they were still checking it out and would call.

When you call you get a person from another country, cannot understand a word they say. I spend thousands of dollars with Amazon.com and they send the wrong stuff and expect me to do all the leg work to return it, and on top of that they will not credit your card until they get the item back. So let me get this right you charge me asap when I buy the item, then you mess it up and send me the wrong stuff, and you expect me to wait on my refund. Unreal, poor business practice. As soon as I get my refund I will be done with this company, I will delete my account and be done with them. Then on top of that they will not let me rate the seller who shipped me the wrong stuff, and they would not approve my 1 star review, unreal. I bet if I gave the seller a 5 star review they would have approved that.

I work at an apartment community in Dallas, Tx. We have several residents who order from Amazon on a daily basis, including myself. Typically the ordering process is easy and you get your packages quick. Since hiring independent contractors to deliver these packages, the overall laziness is quite shameful. We have parcel lockers that our residents pay for for a reason. They know their belongings are secured and they can pick them up at any time.

I have been a long-term, regular Amazon customer and was very happy with amazon, but recently their delivery service has been a real headache! Amazon delivery agents have strange looking private business vans and they do not call or knock on the door, they just leave the packages in the porch. I have lost 2 packages already! FedEx delivery is also doing the same for amazon packages - they just leave them in the porch and it is gone by the time we realize and get it. I have stayed at home specifically because I was expecting a package and there was no knock, no call, nothing. I have to keep checking my orders all day long and rush to get it from the porch before someone steals it!

Amazon allows third party sellers to get by with false advertisement. For me I won't use Amazon again, but if you must do not order from other sellers. In my case I bought what was supposed to be 14 cases of pet food from Lucky Vitamin. I received 14 single cans. Do you want to pay twenty dollars a can? Amazon said they would question the seller. A week later the seller has yet to correct their page and Amazon does nothing. SHAME ON YOU AMAZON.

I ordered 4 tires. Two arrived. Then I got an email from Amazon saying the place they get them from ran out and no more were available. But the next day the 3rd arrived, so Amazon itself doesn't know what it's talking about. Then I didn't know if the 4th would arrive or not, so after waiting more than a week I realized it wasn't coming so I had to order it from Walmart.

There was a time when Amazon was the place to buy, sight unseen. Great prices and awesome customer service. No more. A. Their prices have risen over the past few years, to the point where you can often find better prices at Best Buy or Staples, or Walmart, and most important. B. Their customer service has gotten pathetic. They have cut reps and farmed the rest overseas. Useless canned scripted responses that show no understanding of the problem and lies and BS from this company is all you get. Every issue requires many communications, back and forth, and often BBB and AG complaints until you get it properly resolved. They don't pay their sellers what they owe, and lie and steal. Just a lowlife shady operation now.

I ordered eclipse glasses on Aug. 10 with 2-day shipping. It is now Aug. 19, the glasses have not arrived, and I checked my order, and now the glasses are due on Aug. 22, the day after the eclipse. When I contacted Amazon, they said they had a problem with the glasses and were reordering them. They are not even in stock. If I had known they were having a problem getting the glasses and shipping them to me, I would have gotten them at the Academy of Science in San Francisco, of which I am a member. At this late date, they are all sold out.

Amazon is "an out of this world online merchant." Super huge inventory, great return policy, excellent customer service and competitive prices. With a click of a few keys, I can have an order shipped to my door within a day or two... service that is unparalleled.

A company that stands behind the products it sells. There are no problems with returns. The process is easy and fast. And if you can't find it for sale, at a good price, on Amazon the product probably doesn't exist.

I order a lot of products from Amazon. A wide range of things, from makeup, to fishing line, to sandals, to dog collars, to well you get the idea. In general the sellers are wonderful to deal with and as long as Amazon just does its normal routine function, it's wonderful too. The problem is when there is a problem. The first thing most people do, me included is go to the FAQs and try to find the answer. I don't seem to be able to find an answer to the majority of my questions, at the bottom it asks if you found what you read helpful, yes or no. If you select no, then you can write down why it wasn't helpful and submit it. Most sites would then take this information and help you.

Amazon is great and the best part about them is the return policy. Amazon Prime is so worth it. It comes to your door on 2 days and packed for shipping very efficiently.

Overall, my experience has been good. But I have been price comparing, and I don't think Amazon has the best prices that I once thought they had. It is also hard to get anyone to talk with when you have a problem, but they are good about returning items. It's a very easy process.

I have had the most horrifying week trying to get a package from Amazon delivered. Stonewalled, lied to, insulted and talked to like I am a retarded 2-year old! Most of the Customer service reps do not understand or speak basic English! Sentences are pasted repeatedly outside of context and questions answered the same way. I am disabled and I was told to go fetch my package right after I informed the Customer Service Rep I am disabled and that's why I order online for home delivery. They refused to redeliver or deal with UPS and only offered a store credit as a refund. Why would I want to order from them again to go through the same hell! As of this moment, Amazon stole my money and the arrogance with which I was dismissed is appalling!

Good selection with fast shipping and pricing was competitive. No issue accepting a return when I ordered the wrong item. I regularly order through Amazon.

Amazon is an amazing company. It is easy to search for what you need to purchase and with Amazon Prime I do not pay shipping. It works out great for me. My orders always come on time and if I ever have a problem Amazon is ready to work with me.

I love Amazon and I usually find everything and anything I'm looking for. They seem to know what I may like and show me as I'm looking or send me emails. I've also found things I didn't know existed. I have always had timely shipments or gifts sent without issue. The prices are good but shipping can be a hassle on some items but can be reduced if you buy more even at other shippers. If I want something bad enough, I’ll buy an extra item I was saving for later to avoid shipping charges that would have been higher. I love that I can save thousands of items for later and keep them operated by groups such as shoes, gifts and decor for home. I can also breakdown by rooms or by names of friends and family.

I really like Amazon, but the delivery does not always arrive on time! I would recommend Amazon every time!!! The thing I like most is that they usually always have everything I need and if they don't, they get it very fast!

Amazon has a wide variety of items and a price range for most, with a choice for the price level in which the customer is interested. A description is helpful in choosing which product to purchase, with quality vs. price easy to determine.

I've had an Amazon account for ages. For the most part, I have been entirely pleased. However, a recent experience changed that. In 2016 I purchased a "Certified Refurbished" Seagate external drive from the PrimeDeals seller, which is an Amazon account, I assume. After the 90 day warranty point, the drive failed. I contacted Seagate, who said the drive was never intended to be resold. In fact, they consider them defective. That came directly from Seagate after they traced the information I provided. Every note on the seller's page indicates that Seagate has certified the drives. The seller is Quantum Networks. Beware of any "refurbished" items sold by Amazon, particularly from this seller.

We have now become a regular Amazon customer. The products offered are excellent and the price is more than competitive. The customer service is extraordinary. This is definitely the no hassle place to shop. If there is a problem and these are very few; they consider you a customer and in my case have solved it fast.

I have been an Amazon customer for a number of years and have spent thousands of pounds with them. Last week I ordered some seat covers for my Lexus RX450H. When they arrived the quality was poor and they were miles too small. When I asked to return them I was told that I would have to bear the cost of the return postage, well this is totally unreasonable as the items weren't as described and unfit for purpose. So I don't see why I should be out of pocket when I purchased the covers in good faith, Amazon have been no help under their A/Z guarantee which as far as I can see doesn't exist, when I tried to review the seller and the item giving my experience with the transaction, it was refused as I don't think Amazon is prepared to print negative reviews about themselves online. I am looking into suing the seller for the return postage as a matter of principle as I am not prepared to be bullied or conned.

I usually don't have too much of an issue when dealing with customer service, however today they told me it is no fault of their own that 2-day shipping can take 2 weeks to actually be delivered. It doesn't matter if it says to expect it next Wednesday, it can take however long they want as long as the product takes 2 days to ship from the time it has left their facility. So, if they take a month to hand it to their delivery team, then expect the product in one month and two days- that's what your prime membership buys you. Seems like false advertising to me.

I shop due to the ease of Prime shopping. I love the app and I compare it to Walmart every purchase. Amazon prices were competitive. However, lately my purchases have arrived later than expected.

I love Amazon. Great prices for everyone and large selection of products. But Amazon needs to improve their sizing chart for women, men and children. Their sizing charts are out of date. Most companies are from overseas. Their sizing is different there, than sizing in U.S.A. Trying to found the right size in girls for my granddaughter is very hard. My granddaughter is size 7 USA. She is small also for her age so getting the fit needed is hard sometimes. The product sometimes comes too small or big. I notice a lot of other people have the same problem. I wrote Amazon on the problem but nothing has changed.

Always an enjoyable, convenient and superior online shopping experience with Amazon! Amazon sets a high standard for online shopping. As a die-hard online shopping enthusiast, I mainly do my shopping for almost everything online. Amazon surpasses in ease of use of the website, several options for easy check-out, fast delivery and convenient return policy. Some goods arrive in a day, and sometimes with free shipping. Customer service is bar none exceptional. Other online retailers ought to take a lesson.

I appreciated most of my shopping experience with Amazon; however, when it comes to the individual market sellers, there had been quite a few problems with my orders. Not enough accountability were held to give me confidence to order from the market sellers because I could not tell who is going to be reliable. Also, the shipping company, OnTrac, has been a big problem and Amazon continued to use its services even after reading many complaints about its horrible and unreliable services.

Amazon provides excellent services, your packages arrive quickly and the return policy is good. Online ordering is also effective and I appreciate the quick service.

I created an account with ConsumerAffairs SOLELY to publicly state that Amazon has the ABSOLUTE WORST CUSTOMER SERVICE EVER. I wrote this review on their website for a gift that was never delivered and it took all of 10 seconds for me to get an email back that, "Your review could not be posted." So I will just have to do it here! This item (Graco baby dream glider) was registered for as a gift on my sister's baby registry and my aunt received email confirmation that it was delivered back in July. Well, it wasn't. Never was.

I am a Community Manager at an apartment community and for the 2nd time in the past 2 weeks Amazon delivery person left our resident's packages outside our leasing office because they were too lazy to deliver them to their customer's door. One delivery person literally stated that he is not delivering in the rain and that these Amazon customers can come outside our leasing office and fight for the packages. Ever since Amazon started using people off the street to deliver their packages the delivery service is awful. They are dressed unprofessionally and act rude. Also to try and resolve this over the phone is impossible. I have been transferred 4 times and didn't get anywhere and was not taken seriously. I am very disappointed in Amazon for letting this happen. Every single day they try to bring tons of packages into our leasing office without attempting delivery. P.S. Amazon we do not get paid to do your job.

I order from Amazon frequently. The only trouble I have ever had was the keyboard stand I ordered when I ordered my Yamaha Keyboard. The Keyboard Stand was by Knox Keyboards and did not have the parts needed to assemble the stand. I reported it, and was offered another Knox Keyboard stand. I don't want that kind because they have gone out of business and there is no reason to think the next stand would have the right parts included for assembly.

Amazon is amazing. For me, it's the ultimate convenience in shopping. I don't have to leave the comfort of my home and they deliver the goods right to me. And you can track the product online so you know exactly what day to expect it. There are some items I wouldn't even know where to find in stores or which store to go to but I can look it up on Amazon and usually find it. My pet food is cheaper on Amazon than in PetSmart and I don't have to carry the product into the house because they deliver it right to me. And such a variety of products - they have more variety than the stores and each product has reviews about the product so you can get the details and the general feeling about the product from consumers. Those reviews really do help me determine which product to choose. Amazon is one of the most convenient things about modern shopping.

On the times that I had a problem with a purchase, Amazon worked with me to see if we could make the product work and when we couldn't they issued the return product label immediately.

Amazing to place an order through Amazon, have it confirmed and the next day to also have it canceled by the vendor (not Amazon). Reason: Technical Problem. Oh, right, technical problems... like what? Post office was too far away? Nobody know and the vendor won't respond and Amazon says it's 3rd party and between the mysterious vendor and me. This is MY kind of business: profit without responsibility. Yep, we can and must do better than the jungle river.

Last week a made a order to be delivered in a Amazon Locker, since I could only collect on Saturday 19th. I placed on Thursday so on free shipping should be 5-8 business days to arrive. For my surprise Amazon is so efficient that my package has been update to deliver Tuesday 15th, with 3 days window to collect on locker I would not be able to reach, so I get in contact to Customer Service to reschedule the deliver to Thursday. That was yesterday and today for my surprise my request has been deleted from order details, and my order has been delivered already on locker. So, by Wednesday it will be no more there. I contact CS again, they did not explain why my request has been not taken and can´t do anything because the locker! Department can only reach by phone and at the moment I am outside US.

It's unreal how much Amazon is in touch with customer service. They truly want my business and they make sure I want to do business with them. Smart. I feel appreciated and I will stay a good customer. It's nice to get good service when you're paying and I expect it.

I have been a happy customer of Amazon for a long time. The prices and availability of items are the best. The free shipping is a big perk of having Amazon Prime. I have purchased personal care items, household items, shoes and other things. I earn Amazon e-gift cards and codes from taking surveys online. They are great to use for things I need or want to buy.

I'm very happy with Amazon purchases online. Never had a problem, got packages on time and will continue to purchase items from Amazon. Free shipping helps when you are a Prime member. It is worth the money.

I love Amazon deals, free and fast shipping and being able to read reviews about products to make a decision. With Amazon Prime there are so many benefits such as low cost videos, ebooks, etc.

I don't know if there's a way to make research and purchasing easier. My purchases have been completed as promised and have arrived in excellent condition. I have and use the Prime membership and find it to be a good value, at least at the present price.

Amazon is very convenient for me as I cannot walk around stores anymore. They have quite a variety of the item you are looking for. The prices are comparable to brick and mortar and I am a prime member, there are lots of perks that go with it.

I ordered a book on Amazon by a third-party seller. I received a three week window in which I would receive the book. This window kept changing every time I checked. I received no tracking information until I complained to Amazon and the seller. I received a tracking number with no estimated arrival date. The only information indicated was the item was in transit. I complained to Amazon and received an e-mail from a customer service representative assuring me that I would receive a refund and that he filed an A-Z claim for me.

I purchased an expensive router, with Amazon as the supplier, with free shipping. I live in Southern California, which is close to Amazon warehouses. Shipping Details: Thursday August 10, 2017 ordered item during night. Friday item not shipped - expected delivery date not shown. Saturday item not shipped. Tracking showed: Shipping date: Wednesday August 16. 'Expected' delivery date: August 17 to August 19. Item on hold from Friday August 11 to August 16. SIX DAYS ON HOLD!!!

I ordered an item and chose free shipping. I noticed the item did not leave the warehouse and ship out immediately. In fact I watched it for 7 days and the in-stock item never moved. Customer service stated they did not need to ship it by a certain day and they only needed to be within the estimated time frame for delivery. Very slow shipping took 9 days to ship from 90 miles away. Amazon waited to the last day to ship and it was in stock. I guess you have to pay a $100 to get good service with prime account. But not from any other vender. The item was about the same price all over the web. I'll think again before ordering or I'll just have to pay for the concierge service like my doctor tries to push on me.

Love the ease of shopping on Amazon. I'm a Prime member and it's worth every penny. Free and very quick shipping, free movies, books, and other perks. I love the fact I receive my orders within 1 to 2 days!

Great risk in security when you keep your credit card online at Amazon. Twice hacked and Amazon didn't care. Haven't purchased in 2+ years because of it.

Amazon used to be a great value with their 2-day shipping policy for Amazon Prime. It no longer is worth the price however as other stores are offering the same for no charge at same price. I'm keeping Kindle Prime and saving money.