Amazon.com Reviews

I bought an item on the payment plan. I contacted Amazon via chat to ask for my balance so I could decide if I wanted to pay it off today. The chat person was clueless! My question was not a difficult one! I told him never mind (after 10 minutes of him trying to figure out my question) and called Amazon instead. I spent 10 minutes being shuffled around to different departments and everyone seemed confused...and very foreign.

Got an "reward" via Amazon Prime for all my 2017 Xmas purchases to choose different deals. I chose 2 Pinnacle Life Lab face creams. It took you through different screens to make the selection, just pay a small shipping fee. A month later a charge for $80 EACH for both creams showed up. No idea why. I called the # on my credit card bill. They claimed somewhere in the different screens there apparently was a reference to terms that was not definitely not obvious, otherwise I would've looked at it as I always do. It signed me up for monthly orders for $160/mo. (No email was sent to me confirming my "sign up" in the "club"). They wouldn't reimburse me even if I shipped it back as it was past the 14 day "trial period" per the "terms". Since it was a "reward" through Amazon, I assumed it was legitimate, but nope; you can't find any good website for them.

Ordered $300 dog grooming clippers for my job. Box showed up half empty. After 5 calls to India and a lot of language problems, I am still out clippers and have to wait 5 days for a refund. Had to pay 35 to ship the defective ones back. The service reps have been totally unhelpful. Amazon used to be a good company, but not any longer. UPS store said all their returns have been to Amazon. Brought our son a drone from them and it burst into flames yesterday.

I received a $200 gift card for Amazon from my work for Christmas. I am a dog groomer and my husband is currently unemployed so our finances have been very strained. I found this gift card a perfect opportunity to order the $300 pair of Andis cordless clippers I’ve had my eye on for sometime and it couldn’t have been better timing because my regular clippers are on their last leg so I’ve been stuck using my backups for a while.

Spent a number of hours trying to located a package that was guaranteed to be delivered today! The conf. email states that the order "will' arrived on January 3rd. Amazon claims that's an estimated date yet nowhere in the email confirmation nor the page when you order does it say that it is estimated. I looked again and it said "guaranteed delivery by end of January 3rd". Meanwhile, the customer service rep says she will call me back after contacting UPS, she never did. Amazon pushes you over to chat with a rep who then says that I should contact UPS myself!

My family has been Amazon Prime members for years. Up until Nov 2017 we never had a problem. Once Amazon started using their own delivery service we have had nothing but problems. They lost 2 Christmas gifts. Kept not delivering to our home, with the note of "business closed" that was on 3 orders. Entered special delivery instructions and they still can't find me on a main road in my town. They refused to give my boyfriend his package on one day telling him that she had already entered business closed, he said, "This isn't a business" and she got in her truck and left.

I have a baby shower to attend this Saturday and ordered several items off of the registry yesterday. I have an Amazon Prime account and the items all said 2-day shipping. When I went to check out it said Friday was the delivery date and I was ok with that because the shower is Saturday. Today I got a notification that my order would not be here until Monday!!! I called customer service and was told I couldn't cancel the order and she would not let me speak to a manager. I am absolutely livid that I have to go to this baby shower without a gift. What is the point of paying for Prime if Amazon doesn't do what they say they are going to? I should have ordered from Target because at least they know what the word ethics means. I will not be renewing my Amazon account and I will NEVER order from Amazon again!!!

I ordered a Frabill fishing net from Amazon on December 18th and was promised on December 20th. It never came. Then 2 days after the non delivery I get an email of "Oops. Something went wrong." Then it was supposed to be delivered on the 28th of December and never arrived. Then it was scheduled through Pilot service for delivery on January 5th but needed to be home with a 12 hour window to sign for the package!!! Then they said they are only in the area from 12-4 pm. So I would need to take off of work. Needless to say I cancelled it today and all I got was "We're very sorry for the inconvenience..." REALLY??? This was a Christmas gift!!! I am very unhappy with Amazon. Beware!! False advertising.

I have complained to Amazon directly but nothing has changed. Their delivery drivers keep leaving packages at the bottom of my driveway which is at the bottom of hill so I cannot see that a package has been left there. What happened to leaving packages on the porch by the front door? They're too lazy to even get out of their trucks? This is especially frustrating when packages are left out in the rain when there is a covered porch which is the better option. No other delivery service is as bad as Amazon's own.

Amazon Prime delivery service is never on time and their subcontractors do not wear uniforms. I live in rural area so unmarked car drives around my house on a private road looking suspicious. I have not enjoyed Prime since UPS stopped hauling. I have contacted Amazon trying to pay more for UPS to deliver and they acted like I was crazy.

I ordered a football toss from Amazon on December 20, 2017 and it was a Christmas present. Numerous times during the order session on line they asked me to join Amazon Prime. Finally I took the trial membership because they said the package would be delivered in two days. I was glad I could get it this quick as I had tried to order it elsewhere with no success. On December 23, 2017 I received an email stating they didn't know when the order would arrive but probably by Thursday, December 28. I kept getting statuses that said arrived Houston north - left facility - on way to Houston but still no package. On December 27 I emailed Amazon and the representative told me the package had been lost by the carrier and that it had left the distribution center. He said he was sending another one because it had been lost and I would receive it in two or three days.

Purchased an oven through Amazon.com on November 26, 2018 with delivery promised by December 11, 2017. It didn't arrive as promised and it took weeks of repeated emails to get a response of any kind. Was re-promised that the shipment was made on December 27, 2017 and was given a tracking number that provided no online information. Contacted the trucking company by phone and was advised that the item was not in their possession. When Amazon customer service was contacted, all they would do is repeat the same process I had gone through a month earlier. Still no resolution and a lot more time wasted.

I noticed a $10.99 charge on my bank account. I called my bank to find it was for Amazon Prime membership. I do not order more than once or twice a year at the most from Amazon. I figured I would cancel it. I called to have it cancelled because I had no account with them. Things seemed fine. They said they would cancel the membership and refund the monthly membership fee. About a month passes and I notice a debit on my checking account for $107.17. I called my bank because there was no explanation of where it went. It was Amazon Prime taking $107.17 for membership a month after I cancelled the membership. I called Amazon Prime Membership Dept. at 1-888-280-4331, since I could not log into a account I never started or activated.

Very unhappy with Amazon's behavior. Our coffee maker broke, so we found one we wanted on Amazon and placed an order on Dec 26th. Our new coffee maker was to arrive on Dec 28th. It did... But what we got was a USED coffee maker. It was just thrown in the box, no packing material, cord and parts loose and the water reservoir was cracked in multiple places. I contacted Amazon to have a replacement shipped ASAP and was told the new one would arrive on Dec 30th. When I received an email update the delivery date was stated as Jan 2nd?!?

2018 Rose Parade there was a band, Louisburg High School Band came on and they switched to the people that were doing the commentary and did not get to see them. This was terrible! People want to see the parade, not the people talking. This band worked so hard to get there and was tossed aside to watch 3 people actually only talk about nothing!!! Very disappointed in your programming. It may have free to me with my Prime membership, but it made me think twice about continuing using Amazon at all. 1 disenchanted user.

I ordered 2 items (Car holders) and never receive it. Seller send me promises, since I ask 1 month later about delivery, but 2 months later still didn't shipped items. Amazon told me now it's too late and refuse to publish my complaint. This is why average Amazon consumers looks happy - because they erase other consumers!! For this item 130 reviews and 5 stars!! Never believe the Amazon reviews would be my advice. They are all thieves and keep your money literally for nothing. Should be some third party service with authority to return stolen money and close their shop if they behave as they do now. I will never try to buy anything from Amazon again. Finished.

I want request everyone do not use Amazon Pay since once you have transferred your balance in that service & if you purchase something & if that purchase results into return. Consequently if you want back your money in your bank account they will deny & will tell you to purchase anything. I am finding some legal action about it therefore in the meantime I request to all not to use this service.

I have been ordering from Amazon for years. Every year I order over 5 times per month. Their customer service is terrible. The only reason why I continued with them was the hope that they would improve with each feedback. To no avail. Recently they encouraged me to sign up for premium. Because of such a terrible track record they extended my free trial till November. I never received noticed that they would bill me Nov 1st. November 4th I was in an accident. Seem out of work. Still paying pills. Nov 10th another mess up by Amazon. Although I've continuously have told them to cancel my Prime they convince me to stay. Stating they will continue to give me free membership extended until Jan 1st. Well unbeknownst to me I had already been charged Nov 1st $10.00.

I would have given this saw a 4 if it had not been for the seller's fulfillment mistakes and the Amazon A to Z Guarantee Program policies. I purchase a refurbished saw for $128 ($140 w/ shipping); which is $60 less than I could a new one. VIPOUTLET was the seller. VIPOUTLET in their description said the saw had been inspected and was "Grade A, like new". The saw they sent me was missing the Quick Stand (worth $75), Rip Fence (worth $37) and anti kickback plate. Not sure if this was intentional or due to incompetence; highly unlikely these items were stolen out of the box. More likely the seller needed the parts for another customer.

Amazon used to abide by its promise of two day free shipping using Prime. I don't mind paying a bit extra for the product in exchange. However, the Amazon Prime annual rate went up and now shipping times have doubled or tripled, in some cases, yet they're still calling it 'Two Day Free Shipping' with Prime membership. In America, this is called FALSE ADVERTISING. They are blatantly doing this with absolutely no apology. I'm now doing most of my shopping elsewhere and am considering dropping Prime membership. It's sad when a company gets so big that their arrogance convinces them that they can defecate all over those that have made them big. I still have a voice with where I shop. So long Amazon. It was good while it lasted.

A little while back, when I realized how cold it was getting where I live and since my central air unit doesn't work- I ordered another space heater from Amazon.com. It is the same as the last one I ordered, except I needed this one ASAP due to much lower temps in our home. Specifically, it is the "Portable Space Heater, iSiLER 1500W Mini Ceramic Heater with Adjustable Thermostat, Hot & Cool Fan Indoor Heater with Overheating Protection for Table Desk Floor Office Home Use". A mouthful, I know.

Amazon sells refurbished in new condition items, I have ordered 2 items from Amazon that were refurbished new condition. Both items had to be returned due to poor quality. Amazon needs to check these vendors. Customer service does not listen and seems not to care what you are saying. When you contact them they listen to half of what you say and think they have fixed the problem, they refuse to let you speak to anyone over a customer service supervisor, I have requested callbacks that never come.

I placed an order with Amazon and a couple weeks later my order has not shipped and when I try to find out where my product has not shipped I find out my order has been cancelled without any notification. Trying to get an answer from their customer service is like trying to get blood out of a rock. Amazon should learn to treat their customers with a little more sense and not just take the money and run. I don't even have an order number anymore because my order was taken off my account. I will boycott Amazon and will never purchase from them again.

In the last week, Amazon has taken an item out of my cart, 8 days after I placed an order. Telling me that it was out of stock. Couldn't tell me sooner. Then today, I got another email, saying that my order was delayed, without any updated time. That I had to approve if I wanted my item still. They never asked if I wanted to change it, and never informed me that my item wouldn't be delivered until the day that it was to be delivered.

I had a fraud order from my account for a snowboard for about $500.00 on Thanksgiving day. I have been in contact with Amazon for more than a month. Each time I call, I have to rehash the situation. Amazon immediate locked my account and deleted all traces of the order. Thank God I took a screenshot of the order. Otherwise my 500.00 would have floated into thin air. Each representative gives a different response. A couple even promised me that the refund was issued and the refund was processed. I have called my bank numerous times to check if the refund was processed because, but it has not. One representative even promised to call me back on December 20th to confirm the refund. I didn't hear from her.

Appalled. Wanted to purchase digital content on Comixology, a division of Amazon using my Amazon login details which it asked for. Could not seem to use my credit. Prior to making a purchase, I chatted online with Gaurav from Amazon who requested the links and advised me to buy as the purchase would first use my existing credit. I warned him that this would not happen as just 3 weeks ago I bought something which took money direct from my card. He escalated the matter to the specialist team and I spoke with Priyadharshini who said the same thing. He even promised to refund me if they would take my money. As soon as I hit the purchase button I was debited the money from my account as I warned them it would happen. Suddenly Priyadharshini transferred me to Digbijoy in customer services who now claims that I need to contact Comixology AFTER I was promised a refund. Ultimately washing is hands of the problem.

On Amazon.com, Barbie Dreamhouse had 3 different prices each on the 3 days I searched it, that is, $164, $200 by third-party seller (JM12Ventures), and finally $147. The day I ordered it on 12/10/2017 the Dreamhouse was for sell by third-party sellers only, at the cheapest price on that date of $200. I felt “vulnerable” and “pressured” to purchase it, thinking that demand had increased the price, that soon there would none left to purchase, and also that the deliver-by date was December 22, dangerously close to Christmas.

Amazon was previously our go-to place for just about everything, but we've switched due primarily to the terrible delivery service. Items not delivered at all or delivered to the wrong address are pretty much standard fare. Even when items are delivered to our home, instead of opening the door and placing them on the porch, they leave them on the steps (yes, we have a LARGE sign that says please leave deliveries on the porch). We're keeping our Prime membership because of the films, e-books and music, but we seldom, if ever, order from them any longer. I hope they get their act together on the delivery service but until then, we've decided that it's too stressful placing an order with them and hoping they'll get it right.

Amazon removed my reviews and blackballed me from writing any new ones without an explanation and I never wrote anything vile or untrue.

The post office said two items from Amazon were delivered, but they were not. I called Amazon customer service and they said they could not help me without a verification code that had to be texted to the same phone I was talking on. They told me there was no other way to submit my issue and that I needed to find another phone so I could talk on one and get the code on the other!

I have been a member or co-member of Amazon Prime for several years. This year I ordered an item that was in stock on December 19th for 2 day delivery. The item was not shipped until December 21st and was not delivered until December 26th. So no present for that person was delivered in time for Christmas! I read and re-read reviews, so I had been debating on which item to purchase and finally made my decision and ordered through Amazon to "guarantee" the delivery. When I called Amazon on the 26th to complain I was offered a free month of Prime Membership or the value of such which was $10.99 I was told. So that $180 Christmas Gift that was not received was only worth $10.99 to them! It is not worth paying the $$ for Prime Membership when that is all it is worth to them! Item is being returned, along with the insurance plan, to Amazon. I will buy from someone who offers two day shipping at no additional charge.

Someone used my financial info to set up an account in their name and placed an order, which I was charged for. Amazon did not verify that a person with a different name and address was authorized to charge someone else's account. An Amazon rep said it was not their responsibility to detect fraud--even when there are obvious red flags. The rep said the merchandise was delivered, so they have no further responsibility to remedy this fraud charge. He said "it was part of the business model" and that it was now the bank's responsibility. Amazon refused to investigate. Why bother, since they did not lose any money--just me!

I have had one problem after the other with Amazon Prime Delivery. I do not understand why pay the $99 a year membership if you're not going to be getting your delivery on time, especially around the Holiday Season. Amazon has already messed up on 4 packages for me - one of them for my granddaughter's birthday, and the other 2 for Xmas gift giving.

I reviewing this because I was recently ripped off on amazon.com. Do not purchase from any of their third party sellers and do not believe anything any of their customer reps tell you because they will lie to you and tell you you're getting a refund and don't follow through. I used to be one of their best consistent customers and now I hate this website with a passion. They sent me to the post office to return a heavy package and told me to call them once I got there and once I got there they have no record or idea as to what I'm talking about. The rep was really rude and told me there was nothing they could do. I can go on and on about this but it just useless. Don't believe nothing they tell you. They will not give you accurate info. Oh and did I mention I purchased a mattress topper that was advertised as new and they sent me someone else's used slept on dirty mattress topper?

I received a gift that I wasn't going to use so I went to return it to Amazon per the instructions on the invoice slip. Amazon's software wasn't working so I had to use Amazon's "Contact Us" feature. When you go to return a gift Amazon makes it very clear that the gift sender will not be notified and the rep I talked to even confirmed this. Lo and behold, several days later a credit for the gift had been issued to the gift sender's account which was personally horrifying to me. I contacted Amazon again and they apologized and told me that the credit had gone to the gift sender and didn't seem to understand what the problem was (both reps barely spoke English).

I ordered 5 items on December 8th from Amazon, all going to the same address. Before I submitted the order it stated that all items would be delivered between December 15th-20th. They didn't even start shipping items until December 14th and that items was delivered on 12/19. Another item was received on 12/23. Another item didn't ship until 12/21 and this was only after I called AGAIN and was told my original pick was out of stock and I had to pick something else... note it WAS in stock on December 8th and I was never made aware between the time I ordered it and the time I called to check on why it hadn't shipped yet. The other 3 items were delivered to an incorrect address by UPS. Granted, it is not Amazon's fault that UPS delivered to the wrong address, but I strongly feel if the order would have been processed in a timely fashion instead of waiting so long to get the items out, UPS wouldn't have been in the Christmas last minute frenzy.

Ordered a 'Zippo Butane Fuel, 78g' from Amazon.com. The order was to arrive on Christmas Eve. The order was delayed due to operational issues with the carrier. Amazon did not inform me that the package was delayed for 2 days. If I had known earlier I could have gone shopping for my item. When I called Amazon, I was informed that it was not their responsibility and I should provide reviews on USPS the carrier. I can understand delays. However, fail to understand lack of responsibility.

I bought stack-able washer and dryer on 12/9/2017 from Amazon with an installation service from Amazon Home Service for $268. I was sent a link from Amazon Home Service to select three dates and time for installation. Two days after I submitted my selection I received an email asking me to select three more dates and time for the installation. Once again two days later I received an email asking me to select three more dates and time for installation but the only option on the link was Friday 22nd (12/22/2017).

I have been a prime member for years and make on average about 30+ orders a month through Amazon. I order everything from electronics to furniture to normal household staples. Amazon has been my go-to store of choice, but I have to say that their customer service is somewhat of an embarrassment and is rapidly degrading their image and brand recognition...at least in my eyes.

Just had the worst customer service ever from this company. I ordered 3 items from Amazon on Dec 16th. The 3 items were Prime items so I should have gotten them quickly. These items were going to be Christmas gifts for my husband. I inquired about my items through Amazon chat. I was told by Monica that my package was going out yesterday and she promised it would be at my home today by 1pm. I have the chat log to prove it. I love being lied to. They never showed up and when I inquired about them today the lady I chatted with Karthik confirmed that my package was not shipped and could not give me a time or date on when I would receive it.

My wife and I have been customers of Amazon for an extremely long time and one of the first adopters of a Prime account as soon as it became available. At the time, Prime membership was outstanding. It was the only place where you could order online and receive a guaranteed delivery of your item within 2 days of ordering, and almost always at a discounted price. 2017 has been a nightmare, especially the holiday season. Now, I understand that the holiday season will naturally have a larger workload and the carriers such as USPS, UPS and Amazon's own delivery service are overloaded...

I have made purchase of all brass accessories from online on Amazon.in but received many stuffs in damaged and non standard. I have requested to Amazon many times to pick up the damaged stuff, but no response from them. Even response they say I have send it by my courier charges. Please don't go for buying any stuff on Amazon. As I feel it's very very bad site and I suffered a lot.

Purchased two pairs of Pyle PL53BL 5.25-Inch 200-Watt Three-Way Speakers at $21.29 each and within 24 hours price dropped to $15.25 each. Not only will Amazon not price match, they charge to return these almost the same amount as the price difference, negating any opportunity to feel valued as a customer and not feel taken advantage of.

You pay for a Prime membership to help get orders especially GIFTS for the holidays and “guarantee” two day delivery BS. Won’t refund my money. & The Customer support is so rude. This is one but has happened with multiple orders. Done with Amazon.

December 20th, 2017 I placed an order and selected the one-day shipping with paying the extra $3.99... I was told my order would be here by December 22nd. I checked my order and noticed it hadn’t shipped but yet said it would be here by 8pm tonight 12/22. I contact customer service and was told that there was a delay in the warehouse and won’t be getting my package until December 23rd. All he kept saying was “I’m sorry. I can refund you your Prime membership or give you a $10.00 promotional credit.” I don’t want either one! My thing is live up to your prime policy and take care of your customers!

When placing a order for about $49 I was charged a "estimated tax" of 1.97. When I called they could not tell me if that was the final amount which is only .04 sales tax and in California it is over .08. Or if it was going to change to my state tax rate. They never clearly understood the problem and I was transferred to another person and put on hold 4 times. Finally the supervisor said she would have to fill out a form that I was paying too much tax. I stopped her and told her again, "NO, the problem was it was not enough tax. Was it because one of the items was not taxable, or it was estimated and it would be changed at my state sales tax rate at the time or order or shipping." She hung up on me. Also, the system is set up in such a way that you sign up for Prime without wanting it. 2X's I have had to call and have it CANCELLED. I AM REALLY TIRED OF THE POOR CUSTOMER SERVICE!!!

I ordered an important gift for a 7 & 9 year old for Christmas - Santa's main present - from Amazon. It was due to arrive a week before Christmas. The day it was due to be delivered I got an email that said the item had been returned to Amazon and that I would get a refund. I immediately called Amazon and said that I didn't want a refund, that I wanted the item. It was for Christmas. The Representative checked and said that Fed-Ex had damaged the item which is why it was returned, and that I should just reorder and Amazon would pay for expedited shipping. When I re-ordered, expedited shipping wasn't an option. The Rep said it was because it was large. She said she would contact the shipping and send it as urgent, and I would hear from them within 24 hrs.

I have purchased from Amazon in the past with excellent results. The past year my purchases are junk. Time for me to go local. Pay more but at the same time see what I'm buying. Overall it will save me time and money since vendors want me to pay return shipping.

Amazon used to have the best customer service. They can't even help you log on anymore. They just say "Sorry can't help you". What is the point? I am getting rid of Amazon! I wouldn't even give them one star.

I started using Amazon in 2000... long before most of my peers were jumping onto that train. It was perfect. You order it, and it showed up at your door... usually before it was promised. Over the last year, that has changed. Shipping has slowed. Sometimes it takes months to get an item. More often than not, I get emails saying "Sorry... we can't deliver it on the promised date." So, I'm exploring Walmart.com and Target.com.

Amazon has become a joke. For a paid membership to get free 2 day shipping at $11 per month you're wasting about $10 per month. The customer service is a never ending circle of cluelessness. For every 3 orders you can expected 2 of them to be lost or not delivered on time. When you contact them they read from a script and barely speak any English. They have also recently allowed sellers to harass your email directly to solicit reviews which they have responded to me acknowledging is a direct violation of their privacy policy.

Amazon Prime Member, I ordered a product Tuesday. They said online that my product would be shipped to me by Thursday. Get an email Tuesday 2pm afternoon says it will be here Friday. 1 day longer than the estimate online. Wednesday night online still showing delivery Thursday. Get an email Thursday when it first said I would get it saying it shipped will be here Saturday. I purchased Prime not for all the other benefits but for the 2-day shipping. Contact customer service and they tell me that I can try ordering it overnight and pay. In the meantime, they still shipping me the non 2-day product. I also email them and they sent me an email saying they would not respond to me anymore. Amazon has begun to be like every other company that has gotten too big. Their customer service used to be awesome. It is lacking now.

Amazon charged me twice for one transaction. SO I called customer service and they told me that their normal process is to hold a different amount. In my case more. I told the lady, "That is not right. If I buy 50 you are only suppose to take 50 out of my account". I was told to take it up with my bank. I told the representative over and over again, "It's not my bank it's you". She said eventually the charge will drop off. Why did they take more than needed in the first place.

Amazon delivery service has to be the worse I have ever experienced. There aren’t words to explain my disappointment with your service. I have even canceled my Amazon Prime because of this terrible service. I got home at 6:00 pm and you guys dare to put attempted at 6:57 pm but since there wasn’t any safe place to leave package safely. While I was sitting on my sofa looking out the window. This has been an ongoing problem. I can’t take it anymore. Since Amazon won’t guaranty not shipping with Amazon delivery logistics I will start shopping elsewhere. I guess I will be using other website like eBay for future shopping. Not counting that you order AmazonFresh and you don’t even get half of your order in the shopping bags. Thanks Amazon.

I ordered the same 3 books 3 times and they were shipped to the wrong address all three times although I notified Amazon each time prior to delivery that they had shipped to the wrong address. Each time, Amazon promised to intercept the shipment and reship to the address but failed to do so. They simply lied. I had to pay for the books anyway. Previously I had problems returning electronics because they lied to me then also and I ended up paying for a receiver that was defective. Be wary of Amazon. They lie all the time.

Worst customer service, I am so angry with their lack of service, Prime member for many years - wish I could cancel my membership. I just renewed over a $100 for, 1 out of 3 orders are lost, last one was supposed to be delivered today and still hasn't shipped - So I said cancel it, woman did but said, "NO refund - we didn't charge you anything", yeah right the funds came out of my Wells Fargo bank account yesterday, so I get the supervisor on to say, it will be 7-10 days now, why couldn't they give me a gift card so I could reorder it **. Now I have to file a dispute with PayPal over this transaction… DON'T DO BUSINESS WITH AMAZON-WORSE THAN WALMART NOW!

Scamming customers by overcharging on shipping and Handling - Buyer beware, On Nov, 28, 17 I ordered a $25 dollar sweater, by mistake ordered two. So somehow S&H and sweaters came out to $260. I thought this was total price of all items I purchased that day. Tried to cancel order on the 29th. Business never responded about cancellation notice or purchase notice. But instead asked what color I wanted. Tried to send another cancellation notice, again no response until I received shipping notice on the 3rd of December telling me sweaters were on its way. No tracking number. No proof of shipping. No sweaters apparently promised by the 5th. Complained but they turned me down because I feel they overcharged for S&H. I checked the shipping for this item, no way it would be that much. This is not the first time I got burned with S&H.

Up until about 4 months ago Amazon used to deliver to me via UPS or FedEx. Then they started to alternate between UPS, FedEx or their Amazon branded delivery service. Now I live in a large apartment complex with 400+ units and 700+ residents. The front door locks when the office closes, which is typically 6 pm on weekdays.

Christmas time, ok, I might have slacked and waited 3 weeks prior before purchasing Christmas gifts, but hey, I paid to be a Prime member, $99 for fast shipping ok - I'm game. WRONG!!! Amazon does not consider Alaska part of the US, I was even told that by one of their employees, that was funny! Not only did I get lied to numerous times about my order, and how it would ship on time to arrive before Christmas - They promised, and 2 1/2 weeks later, I sit looking at my order that not only did I pay for faster shipping, has not shipped. It's even a prime item. As a worker who uses Amazon a lot for work, and some for personal life. They have lost my business. I will go somewhere else, might be $5 more, but I guarantee the customer service and order fulfillment will be 100% better.

I have had an ongoing issue with Amazon Delivery Services telling me that items have been delivered with a time and place. The products are not delivered nor are they on time per computer (online status) dashboard. Why pay a membership of $99 if this is a lie. Total integrity issue. This issue is not just holidays, it’s all the time 12 months!

Purchased a product I was not satisfied with. Spoke with a Amazon agent and she said verbatim, I'd receive a credit back to my bank account for $22.00. Received a email from Amazon stating, "Never mind, we won't be crediting your bank account," (which is how I paid for the product to begin with), "However we issued you a $22 credit to use with Amazon." I didn't ask for a credit with Amazon and you outright lied to me on the phone. This is why I'm writing this review to let other consumers know you do a bait & switch. If I paid with my bank account, you need to credit my bank account. I will not be using Amazon again for this STUNT YOU PULLED.

Harry, and David from the Amazon Phillippines customer service branch were terrible. First, the associate, David, asked me a question about why it had taken me so long to call them regarding the issue. Infuriated, I asked to speak to his manager who contacted the USPS only to find a worker named Bill (who was excellent) who gave me the storyline of what had happened. He noted that it was a very poor labeling error on Amazon's part which caused the delivery loop that ended in the package being marked as "undelivered" or something of that sort, and returned to sender. Amazon, not knowing this was the case had my order marked as "delayed" which was why I was waiting for it for so long. Both the associate and the supervisor interrupted my speech, insulted me, and made me feel as if their failings at their jobs was my fault. I wish I could give Amazon a zero for this one.

I have been an Amazon Prime member for so many years and have raved to everyone I know how wonderful Amazon is and how much I love the convenience. Well, I should say, until the last 8 months. Now, during the holidays, when we need our gifts for our loved ones delivered as promised, Amazon fails. Not only are my packages not showing up, there are daily fake delivery updates from Amazon and from UPS. Amazon used to be the best. :(

So apparently when a time says if you want it before Christmas order now is fake. Why has payment been taking off my card but my item just sits there for 3 days before it’s shipped. Amazon has became horrible for customers. Why does it take 5 days to ship a item that’s in stock and already paid for. Obviously they don’t care. It takes seconds to take money off my card but 2 weeks to get my money back. Thanks Amazon. We will not Be ordering from y’all again due to every year y’all give Ian a problem. Ordered 4 items and 1 shipped while 3 are sitting there morn moving and was supposed to be here before Christmas. If y’all can’t stand by your word then y’all should have a faster process of getting our money back for Christmas. What a letdown and no help. My items saying they should have shipped already? Well why haven’t they been and what’s gonna be done about it.

Over the past year, shipping has been getting worse and worse. It started with in-stock items taking a week to ship. I now have a couple orders, one of which took 14 days to get out their doors and another two days to arrive. I am pretty sure they are intentionally holding shipping to force people to pay for Prime. Very unhappy with their service and will start buying elsewhere.

Worse and worse and worse and Worst Delivery service. Their representatives are horrible. Being a Prime member, they made me wait for three days and finally canceled the order. 1* is very very very high for their service and response. I Ordered on 14th Dec, before placing order guaranteed delivery was 16th and once I hit place order it shifted to 17th. And on 17th until 8PM it shows arriving by today 8pm. Then nothing delivered. Once I called them for status, They said it will be delivered by next day. And they made me wait at home waiting for packet, They themselves promised the delivery date and they did not inform me about the delay and their representatives were horrible answering to me. And they promote for Prime membership. Cheap business strategies and making customers fools by saying, "With Prime we deliver in two days."

Yesterday I have register myself for the individual seller at Amazon (pay only provision for items sold), while today I have received email from Amazon that they have charged me 49$ for attempt to use Pro merchant professional seller account. I have never used this professional seller account, how is possible they are taking money from my credit card for the services I have never used... and I only wanted to be individual seller account and have applied at the INDIVIDUAL seller account. I am so disappointed.

Do not deal with this Seller , T&X Data on Amazon MarketPlace. They are rude and dishonest. If you need to return anything they will charge you for shipping, both ways and for 20% restocking. Their customer service manners are horrible. Do not do business with them. On a separate note Amazon now seem to allow these predatory seller to sell and they would not support customer if they have a bad experience. In my eyes, the Amazon brand is damaged. I can no longer trust that my buying experience is smooth. That was their main attraction. Amazon has now grown too big and has forgotten their roots, which is stellar customer service.

I placed an order online this past Friday, and paid extra for one day shipping. The items did not ship until Monday, and will supposedly arrive Tuesday. This is NOT one day shipping. I contacted Amazon customer service 4 times, and was assured each time I would get my items on time. What a bunch of BS! Lousy service.

I received a thank you email from Amazon for a review of a fidget spinner. I did not write the review. So I reported it to fraud dept. They immediately blocked my ability to review anything. They never investigated to see if my account had been hacked. Or checked to see if I ever even bought the item. I am a 60 yr old man who has only seen fidget spinners on TV. They blocked me anyway and refused to even discuss the matter.

Enjoy the services Amazon offers. Amazon Fresh is not all that great. I've tried it a few times and found it's cheaper and fresher to purchase food from the local market. Amazon Prime is not reliable for it's one, two day shipping between October and January. It's not worth the expensive fee to have it available. I have Prime for a reason. If it goes back to being unreliable I'll go back to supporting my local stores. Otherwise enjoy Amazon. If Prime is not reliable again, I'm going back to local stores and canceling my Prime services.

3 out of 4 orders shipped wrong, had to place multiple calls to get issues resolved. One order vendor canceled and fighting to get my money back on my credit card. Amazon customer service along with their integrity has dropped in the past two years.

I have been a shopping with Amazon since the year 2000 and I shop online for pretty much everything. Lately the delivery is always delays two days shipping. Constant delay and Amazon customer care seems to be joke these days. Amazon is becoming Walmart in service standard? Hate to see a great company going down the drain.

I like Amazon because of the large selection but I’m constantly waiting for items that are at UPS out for delivery only a few miles away and supposedly going to be delivered that day only for it NOT to come. With no explanation as to where it is and why it wasn’t delivered. I’ve had it happen after paying extra for overnight only for it not to come sometimes for a couple of days, then I have to call customer service and find out why this keeps happening. All I get is “Sorry”. Why offer it if you can’t deliver.

Amazon Prime 2 day shipping used to mean if the item was in stock you got it in 2 days. Not anymore. They still say 2 day shipping, but when you check out they give you another date out longer. I ordered something Dec 15 that was in stock with 2 day shipping and was given delivery date of Dec 26! Not so good for Christmas! I was told it's 2 days from when it leaves there. What? Why does it take 9 days to put a t-shirt in a box? What exactly am I paying for?

I've been a customer for years. Amazon has always been a go to place for my family. Recently someone hacked my daughter's account for almost $500. Only reason Amazon stopped the transactions in my opinion is because she ran out of money. So they cancelled and deleted like 15 items but she was still charged over $100 for products that were not ordered. There is no record of anything on her account because Amazon deleted everything. Now she can't return the items because there’s no record that it was ordered.

I bought some LED bulbs from a merchant in China who is selling them through Amazon.com. For over one month paid merchandise did not leave seller's warehouse, according to provided tracking history. When I contacted merchant they claimed that package got lost in shipping and they will ship another one. Surprisingly the very same tracking number started moving forward and I received them after 10 days. I placed another order and again story repeated. It looks like merchant deliberately holds shipping for over a months to be able to use money they got their hands on. This way, when your operations are in amount of thousands of dollars, you can still operate using somebody else's money being already bankrupted. Amazon's portion of money comes from merchant, so when you place negative review of merchants, Amazon refuses to post them, not to affect their profit bringing merchant business.

I live an hour away from stores so I use Amazon a lot. I am a Prime member. They used to be very good with customer service and their delivery service. In the last six months there is always a problem with the delivery. I have a post box and they keep saying there is a problem with the address. It don't seem like customer service cares anymore. I was suppose to get a gift card refund for an item that was shipped back due to delivery problems. The gift card refund was only suppose to take an hour to process. Three hours later and it still didn't process. I called Amazon and they said the gal never put in for a gift card refund for me. Oh great! If I didn't live so far away from stores I would cancel Prime and not order from them anymore!

I used to get free shipping with my Amazon Prime membership. Now Amazon forces you to shop at least $25 to get the free shipping. "Add-on Items ship with orders that contain $25 of items shipped by Amazon. Your Cart currently contains $8.11 of items shipped by Amazon."

I wanted to place an order on Amazon but I didn't want my partner to know (xmas) so I create a temporary account to make the purchase, For whatever they reason they charge me 3 times. When I called I could not remember the temporary email I created to place this secret order. I did however have my order number but there was absolutely nothing they could do to help me (I am a regular Prime member which they were able to pull up not still not help me, on top of that they sent a follow up email notify my partner). I know. Kinda my bad. I took all these extra steps to get a xmas present and could not remember the stupid email address but really you can't pull up an order under the order number!!! I got this resolved with no help from Amazon. So after Xmas shopping I will be cancelling my 3 Prime. Just Sad.

I ordered Hair extensions from this seller - Fshine 10" 9 Pieces Color #613 Blonde Clip in Straight Hair Extensions 100gram Blonde Clip in Real Hair Extensions. When I received them, they did not match by description, the more yellow bleach blonde I never saw. I sent them back. Amazon.com gave me gift card for amount I purchased this item, but now, when I was ready order something else, money is gone from gift card, my review for this seller on Amazon.com also is gone! So I left with no item and without refund. I JUST PAID CAD 48.05 FOR NOTHING!!!

I have been a customer of Amazon.com since 1996. I am no longer a customer. I was given a Amazon gift card and Amazon refuses to honor it unless I give them full access to my banking information. Hell to the **. They also demand a credit card on the account. There is nothing in the gift card redemption demanding this. Good riddance Amazon. Here's their response to that Washington AG regarding my complaint:

Since December 2016, I have had several purchases on Amazon that delay delivery WEEKS past the initial estimated delivery date because they are shipping from overseas and Amazon doesn't set standards for listings in this regards. Additionally, twice I have been notified BY AMAZON that something I bought was lost in shipping, do they automatically issue a refund? No! I guess they assume I don't mind giving them my money in return for something that never arrives! Instead, they have the most convoluted multi-multi-click process to try and get a refund! It's obvious that Amazon is great when it works... but if anything is out of the ordinary, they simply don't care once they have your money.

Unfortunately I cannot love Amazon. One year ago today I would have told you and all my family and friends that I truly do love Amazon and how wonderful it is. Today I'm here to let you know things aren't as they seem with Amazon, especially if you are a Prime subscriber. I have never had a package delay, damaged item, or missing item; until 6 months ago. First I should let you know that all the items I have had issues with were all Prime 2 day or even one day upgraded items.

I was contacted and my account was restored. I found it helpful to send a email to Jeff at Amazon. In fact I believe Amazon went too far to make things right. I have never seen a Company do what Amazon did to resolve my complaint. I feel really guilty for my previous review now. I plan to continue to use Amazon.com for myself and continue to fund my kids account to buy digital books. Again my previous review is me tuned up. Disregard. Amazon did right by me.

I tried to purchase a Class "C" RV Cover for my motorhome in early November. It took over 3 weeks for delivery. When it arrived, it was the wrong cover. The cover they shipped me was for a Travel Trailer, not a Class "C" motorhome. I contacted Amazon and they had me RMA the cover and reorder. After another 3 weeks, I received the second cover, and again it was the wrong cover. It was another Travel Trailer cover.

It started with my reviews not being posted. I got emails saying "Your review could not be posted." then I didn't get the item. Worse I only got a partial refund. The month before I waited 3 weeks before they shipped my dog's food? What's going on there? Is he making so much money he just don't care? I cancelled all orders and went to Jet. I got my dog's food the next day. WOW!! I am writing the BBB and filing charges. I encourage everyone to do the same. My husband is a State Trooper. This man needs a public spanking. This is unprofessional, theft of services, unethical, to name a few. I can't be the only one. His stocks are nose diving... make them dive harder people. Don't just sit there and take it. WE have the power! It's a simple form with the BBB. GO. Give him a Christmas gift... He took my gifts.

In two weeks Amazon has been unable to deliver my exercise bike which I ordered as a Xmas present for my wife. They essentially lost the bike in shipping because they coded it wrong. I ordered the bike the first and they kept changing the shipping date, pushing it back until they cancelled the order after I made 6 hours of phone calls to them (during two weeks). The best they could do is have me replace the order twice, although there is no likelihood that they will deliver it before Xmas.

I have been an Amazon customer for years, I mean years... But no more. I have had 2 horrible rip offs from what I found out to be bogus, criminal suppliers, selling defective products, and not even in the states, and no help from Amazon, customer service, which is a joke. They don't care and they don't do anything nor do they assist you with refunds. Nothing.

Been an Amazon Prime customer for a long time. Recently Amazon has shown me a multitude of times that they do not care about customer service anymore and they do not care to honor their prime shipping anymore. I'm not going to get my packages when I'm supposed to anymore, then I don't need to shop Amazon anymore.

Recently I order a ring that I wanted for my anniversary, it took forever for the ring to arrive, and when it did, it was not the size that I had ordered, plus it was scratched, called and talked to a customer service rep, and was told that Amazon would have to get ahold of the seller, and that I would have to send the ring back, plus pay for shipping all the way back to China, plus the shipping cost would be taken out of my refund of $20.00, I guess you get what you pay for, it use to be that Amazon would look out for the buyer, but now they look out for the seller, I will not be doing any business with Amazon again, and I have been with them since 2009, so long Amazon, you just lost a customer.

They are charged me $99 for Prime Membership on my credit card which I paid merchandise. Not accepted!!! Hide this fees from people!!! When I call (credit card provided) Amazon phone number (888) 578-0333 there is Indian customer service speaking English with banana in the mouth. Do not understand a word, even when they try to spell!!! Finally, they told me "mother **" and disconnect! Just because I cannot understand what they say!!! Bad experience with Amazon ever!!! Time for sue case!

I have been an Amazon Prime Member since 2010. Over the years, I have had mostly good experiences with them. I have always given good review and recommended them to other customers. However, this new experience has caused me to want to end my relationship with Amazon. I made a purchase 1. Microsoft Surface Pro 3 Tablet (12-Inch, 64 GB, Intel Core i3, Windows 10); 2. Microsoft Surface Pro 3 Type Cover (Purple); and 3. Surface Pro Hub Adapter/ Card Reader, High Speed USB 3.0 Transport and USB 2.0 for Mouse or Keyboard with SD(HC) Card Slot and TF Card Reader for Microsoft Surface Pro 3/ 4 on 30 November 2017.

I've always had an issue with Amazon losing my packages. However recently a package went missing and when I contacted Amazon they were sure that the package was signed by me and I had told them that I wasn't home that day and it was impossible for me to have signed for it, the representative once again said he was sure that the package was signed by me. Then he opened a case and I was told to wait 72 hours for an investigation.

I just joined Amazon Prime, and it was a big mistake. My first order was never delivered, and I had to speak for about 2 hours over the phone and chat to customer service and the third party seller, and they refused to replace it and gave me a refund after waiting for my order for days. They let me re-order and refunded me for the difference, and I clearly requested for delivery to require my signature so we avoid the same issues, and customer service said they will do that, but they didn't. I had to come back from work to see if the package was actually delivered, and the next item in the order I had to stay home all day waiting so this issue doesn't happen again. Total disregard for their customer's time, energy, and money.

This is about the 6th time I have been buggered on delivery promises. I have Prime but I get anything but Prime service. When you get the message guaranteeing a certain delivery date, most of the time, you can ignore it, it is a lie. "Order within the next 3 hours and 16 minutes for a guaranteed delivery on Dec. 8" is pure BS. It is 12/9 and the new date is 12/11. So, my package is not only NOT Prime, it is just plain old regular delivery. Talking to customer service is a joke because you end up in India unless you force them to allow you to speak to a rep in the US (Yes you can ask to speak to someone in the US). They offer an extension of one month free on Prime ($9) but do not resolve the issue.

I ordered sewing needles - a pack of 50. When the order arrived only 10 sewing needles were in the package. I spent about 2 hours with 3 different Amazon customer service reps. Finally I was refunded a portion of the order’s cost in the form of a promo credit. Today, during this same week, I received an order I placed with that promo credit. It was a toy for my dog and arrived broken and unsafe for her to play with. After spending 30 minutes with another Amazon customer service rep, I was told they could not replace the toy because it was purchased with the promo credit. Which of course I received as a partial refund for the first order they screwed up a few days ago.

A few weeks ago I started selling a few books I had in storage on Amazon. This is the first time I had sold anything on their site but I have purchased a number of items for years. About a week later, I received an email requesting personal information, not for myself, but for my minor niece and nephew. Their names are in my Amazon address book. I explained that they are minors and I am not their parent and I don't have that information nor do I think it should be required. They requested their complete address, copy of passport and an email. Because I didn't send the information, they closed the seller's account. Since then I have made several purchases including sending gifts to my niece. Yesterday they put my account on hold and sent me the same email requesting the same information regarding my minor niece and nephew. I refuse to give them this information nor do I have it. I am not sure where to go from here.

Amazon used to be such a great place to order from, but over the last 6 months I have had horrible experiences. They are inconsistent with delivery and customer service is a joke! The only thing a CSR is good for is apologizing on the company's behalf. It's only when you request to speak with a supervisor that you MIGHT get results. They're quick to take your funds from your account, but will do NOTHING to demonstrate they are truly apologetic and appreciative of you as a customer when they mess up. Hire some COMPETENT people or close!!! Just not interested in ordering from them as I once was. YOU SUCK AMAZON!

Just spent an hour on the phone with Amazon...grrr. First item showed FedEx delivered. Nope. Mistake. Then I find the item I ordered was substituted for a different item that was not fulfilled by Amazon and will not contain the same items promised by the first vendor. I might get it by next week. On and on. Spoke with a manager who turned out be a lead agent by the name of Anthony. No last name as he refused to give...all but said I ordered from the other vendor when I did not. Sent a pic of who I ordered from. He said not good enough...and no consumer relations I can talk with. He is the highest it gets. Wow. This is what I get for not reading my order email. It was a bait and switch.

Ordered 14 items. Amazon sent me an email showing the correct address. Then they broke my order into six parts and unknown to me shipped four items to the WRONG address. Amazon sent them to another address in my address book. Spent over two hours on phone and chat. They just sent emails to the sellers who said there was nothing they could do because the items were in transit. Amazon told me to contact the person at the wrong address and ask them to return the items and pay shipping to return them. The person is someone I am no longer on good terms with who doesn't wish to cooperate. The items were Xmas gifts. I will not buy from Amazon again if I can avoid it and I was a good customer. Their shipping system is broken. I will have to ask my credit card for chargebacks I guess. Amazon sucks, is no longer reliable at all...

My son and I live next door to each other. Both of these incidents occurred November 2017. The other day, it looked like someone gave him a yard job. Turns out that the private service that Amazon uses for delivery decided to depart his driveway, drive up the sidewalk, stopped at the front door (in the yard), delivered the package on the doorstep, then made a giant circle through the yard to get back to the driveway to exit. It had just rained a bunch and he'd just planted grass. This delivery person sunk in the yard and left quite a mess. Apparently, the Amazon driver thought it was too far to stop in the driveway and walk the package to the door! A call to Amazon confirmed the problem. We sent them pictures and they said to repair it and send them the bill.

Seriously people, get out of your house and buy things to bring home. It's way less hassle. You think buying things online is way more convenient but it's a huge headache when the package arrives damaged, item missing, or having to return the item... I understand buying things on websites like Amazon allows you to look at reviews and make informed decision but I had more than one encounter in which I discovered reviews of items are fake. Some items' first 2-3 page of reviews has all 5 stars. It looks awesome but wait until you see all these reviews were written in 2 days and they sound similar.

Consecutively 3 times I faced problems with Amazon. 1st I ordered center table and received broken. Later changed. 2nd I ordered earphone which got canceled by itself and I had to order other earphone of different brand. 3rd ordered mp3 player. After more than 15 days no sign of them to communicate. I used to communicate with them. I wrote mails to MD Mr. Amit ** and Mr. Jeff and they seem to have no courtesy to call or write back. Overall better switch to other online shopping.

On September 11th this year, an 18 wheeler Amazon Prime truck saw that there was a low clearance bridge ahead, and as a result turned into our neighborhood to avoid going through. When he turned on to the nearest street to then take another turn onto ours, he snapped the telephone pole in half which then ripped the power lines off of our house. I ran outside after hearing the noise to see the debris he left behind. The power lines were lying in our driveway and in the middle of the road. I watched car after car drive over them as I called the police in a panic. The police did a very good job determining that it was indeed an Amazon truck and formulated a detailed police report. The police found the driver's truck, but he was missing. We had to have electrical work done, lost all of our food from 24 hours of no power, and our neighbor had damage to his fence, car, and garage roof.

Many people pre-order books and movies on Amazon so they will get the item on the release date. Here is an official Amazon Page describing release dates. "About Release-Date Delivery. Release-Date Delivery is available for eligible pre-order items we can deliver on the release date to ZIP codes within the continental U.S. Some carriers make deliveries to residential addresses as late as 7 p.m. Select eligible items and choose Release-Date Delivery at checkout to receive pre-order items on the day of release. Shipping charges for Release-Date Delivery vary by item and are displayed on the order confirmation page. For Amazon Prime members, Release-Date Delivery is free when selecting Two-Day Shipping. Tracking information isn't always available from carriers online for Release-Date Delivery. To see if it's available for your order, go to Track Your Package."

I purchased a product from Amazon (Car Mats). On the next day after the purchase I tried to cancel the order (since it wasn't shipped yet) and a cancellation was not available online, only a cancellation request was available which I requested. The next day I called the customer service of Amazon and they said to wait for the product to arrive and proceed to a normal return instead. I waited several days for the product to arrive and upon arriving I was not able to return because the product was delivered in two different packages and only ONE return label was provided by Amazon.com, so the UPS would not accept the packages.

Lately I've been getting damaged and faulty orders sent to my house. Items have been breaking within a month of purchase. This when the items actually do show up to my home and not lost. Customer service wants me to mail three huge boxes back to them to get replacement or refund. Not only inconveniences me but costs money to buy the box and get to their drop off. From now on after many years I'll be taking my business elsewhere.

Very disappointed as a stockholder and a avid user of Amazon that they have also become very political. The Alexa is a very liberal device. Not happy and would never own one and makes me wonder if I should continue to support a company that plays politics. The one question that made me throw my Alexa out was about Jesus Christ. According to Alexa he is a "fictional character." To someone who has seen Jesus' work this is ignorance at it's best and very disappointing. Not saying they need to have Alexa "believe" but a better way to handle it would be that of Siri where she gives a definition of Jesus Christ as seen by Christians. No need to be political.

I placed this order from Amazon because I was about out of dog food and the page said delivery was guaranteed in two days ("Want it Tuesday, December 5? Order within 3 hrs 3 min and choose Two-Day Shipping at checkout"). Other sellers were offering it for less but it would take longer to ship, so I went with Amazon and two-day delivery.

WAS! An avid shopper but no more. Amazon has a legal scam. All they have to do is overcharge you and says, "Oops we made an error." I purchase a few items in October 18 2017 and they double dip my account. On receiving my order one item I did not like. I sent it back the next day. I received a confirmation they got the item back in perfect shape. After many many hours on the phone and being told over and over it will take 10 days to got my money back. It is now December 5 2017 and I have not gotten my money back! Do the math. Overcharge a 100 customers a day for a $100 = a lot of interest in the old bank account. Again I say Buyer Beware! From now on I'm getting off my lazy ** up and doing my shopping at Mom & Pop stores.

Amazon has done this to me twice, so I give up on them. They say they have delivered something into my mailbox or at my front door, while I'm home, but there is nothing there. They say "too bad" and offer no refund or explanation. It is a simple scam. Say the old lady is nuts, don't deliver what she paid for and of course no one will believe an old lady. I may be old but I'm sharp. Amazon owes me. I will find a way to keep them from ripping off more seniors.

Been on the phone with Amazon about a incorrectly packaged and damaged goods. They refuse to work with me to replace the items, insisting I send them back #10 cans of food which are damaged and can no longer survive long term food storage needs. After almost 5 hours on the phone with them, I gave up and wrote investor relations a e-mail stating that I'd be buying one share of their stock which entitles me to attend the share-holders' meetings. According to parliamentary procedure a shareholder is not only entitled to attend share-holders' meetings, but is also entitled to bring up new business. So I shall.

**********Note to approver: content already published at https://www.complaintsboard.com/complaints/amazon-amazon-logistics-c948695.html**********

10 years ago I used Amazon to buy a TV online. When it arrived the screen was shattered. Amazon would not refund my money to my card because they said it was a 3rd party seller. It took a big effort to get the charge taken off. I swore I'd never use them again. But, recently I decided to give them another chance. I went online last weekend during Cyber Weekend and got what I thought was a great deal. $110.99 is what I paid for a "#Keter Rockwood Plastic Deck Storage Container Box Outdoor Patio Garden Furniture 150 Gal, Brown". I ended up buying a bunch of other stuff at regular price while on their site.

I made an order in Black Friday and Amazon had the wrong zip code for my card and cancel my order. I got an email some days later so I also missed Cyber Monday. The solution that they give is to reorder like I have never ordered my items. When you call people who say they are in Asia and also someone said specifically Philippines answer but give no solutions. Whenever there is an alternative I will purchase my items from a more customer service and reliable company.

I ordered a lot of items for our baby registry on Amazon, they arrived in 3 separate packages. One of the packages was supposed to be delivered on 11/25/2017, it never was delivered, even though Amazon sent me an email saying it was delivered. I called Amazon on 12/2/2017 asking about the lost package. The representative Rayon ** said will reorder 3 of seven items that were supposed to be delivered, and refund 4 other items. However, when I tried to order the same items again, I noticed I ordered the original 7 items in the lost package on 15% completion discount on the registry, there now was a price difference of $6.12 and also based on Amazon policy, if an item was not delivered as promised, the customer was supposed to get a month free Prime Membership. I was never offered the free Prime membership for a month.

My poor son waited so long to get money to get a gaming computer. He try to place a big order with Amazon which I was nervous to begin with. Well after he put the order in they didn't let his order go through since his credit home address was not updated. He just moved to his new home he bought and forgot to update it so he when he updated his info with his bank they refused to let him order and put his account on hold!! The poor kid been waiting so long and they won't help get this matter and release the hold without the bank sending them a statement which the bank is not going to do. I try to call and speak to a manager but she did nothing. I told them we could send his driver card ID as proof through the email and I should be able to give proof since am his mother and have account but she refused so now my poor son is block from the site. It's terrible how they treat people.

When Amazon became the EA of online shopping... Let us get this straight. EA has pretty much been voted the worse company in America several times over. Ranks right up there with Bank of America. AMZL is going to be the point we look back and realize Amazon deserves to be on that list now. AMZL has horrible training for deliveries. It is basically UBER for package drop off (but no accountability because no ranking system, no tip interest, nothing but box checking). You get a smartphone app and throw boxes in the back of your car then drive around.

I am so done with this overblown company. Prime is a joke as I love shopping Amazon but their delivery people just leave packages where instructed to not leave packages and always wind up not getting item when needed. With these said... I am NEVER buying on Amazon again because this was my reason for years of not wanting to buy there when everyone said, "Oh it’s great. Buy there." My biggest con was delivery and lost items and all the BS. No thanks. I’ll go back to eBay as I never had a problem there. And brick and mortar. Hate giving my money to a company and wait and wait and excuse for not getting due to driver neglect.

I’ve been a Prime member for years and have never had an issue with delivery until recently when Amazon started implementing their own delivery service. The driver kept delivering my packages to my neighbor’s house so I contacted Amazon and commented in the nicest way I could. Ever since my complaint, if it could be called that, my packages that ship via Amazon delivery are suddenly “lost” every time or will show as “out for delivery” but never arrives. The Amazon app has a new feature that shows where their delivery driver is so I’ve actually seen that the driver is within minutes of my house yet still my package never arrived that day. My latest debacle, and the last order I’ll make with Amazon, is that my order was 2 days late yet showed it had been out for delivery both days.

Amazon, I will say kudos for having great product. Delivery is a joke. They state they deliver the package, and then want to offer one month free and a refund on shipping. That doesn't make up for the fact I STILL DON'T HAVE MY PRODUCT. If a delivery driver is not familiar with an area ASK.

Shipping: 2 of 100 Count- Jiffy 36 MM Peat Soil Pellets - I waited a week for a separate item to be shipped 27 November 2017, which did not. I contacted C/S for that item and was told an unspecified Amazon shipping problem was corrected and will ship in the near future. I contacted C/S again for my next order, shipped 1 day after the corrected one (28 November 2017) but has not shipped either. So, C/S replied in an email they would not assist me any further regarding consumer requests in reference to my orders. They did however manage to process payments. Their supervisor was not available via their email channel. I'm done with them. If this sounds like fun to you by all means.

Was charged $41.98 shipping to received my item EXPRESS 2 day shipping. Never arrived, can't be tracked, customer service unwilling to refund exorbitant shipping cost. Unhelpful, rude. Was told to contact seller and wait 1-2 business days. Has been 6 days since order was placed. No recourse. Tried to speak to a manager, told to leave my phone number and they might call me back as they were very busy.

Customer service people impossible to deal with, too many people to talk to to have an issue resolved, customer service people need more training, at minimum wage you get what you pay for, over the years very dissatisfied with Amazon even though their prices are good when compared with other vendors. I recently made a purchase and had to return (2 items, same product), when I looked at my return information only 1 of the items was returned and only with a phone conversation was the other item (same thing) acknowledged and credited.

I'm afraid that Amazon have just lost another customer through their complete lack of customer service. I am really shocked by their couldn't care less attitude. I'm in retail and I know that there is a real need for goodwill with clients. They need to remember there are lots of online retailers out there. My story is simple, they delivered my food to my work address, which inexplicably had become my default address. I amended it to my home address before making the purchase. It still went to my work address. 45 miles from home. I work in Central London, not a place to take a car. So how the hell do I get my shopping home. They couldn't give a damn. When you call customer services, they leave you on hold for 10-15 minutes each time you ask them to do something and still come back and tell you, "not our problem!" Prime membership, what a waste!

I had placed a order on 11/09/17 and had a delivery date of 12/02/17. I received a phone call from carrier on 11/15/17 saying they wanted a set up a delivery time, that they didn't deliver on weekends. The item was delivered on 11/20/17. I only got HALF of what I had ordered!!! I called on 11/20/17 to find out where the rest of my order was, they said it was shipped separate. I had time to think it over and decided to call back on 11/22/17. I was told at that time it will be here by 12/02/17. I have now received a email saying that I wouldn't get it.

So, I ordered a new Camera on Cyber Monday from Amazon. I Was super excited, I had done tons of research, and chose to wait until Cyber Monday to make my order. I'm a Prime member so when I had the option to choose my shipping method I didn't choose next day shipping because I saw that my package would be delivered with plenty of time for the wedding I am supposed to shoot video for. Almost immediately the delivery dates changed, the first time it changed was scary, the info I had said it wouldn't arrive until the following Monday, after the wedding, but that was updated to Friday. Scary but acceptable. Fast Forward to 6:30am this morning when I received a notification that my package had been delayed. What! Well I immediately contacted customer service and started inquiry into what was the holdup.

Trying to set up a nationwide distribution process is all but impossible, and Amazon has proven that. All the people, myself included, had paid for 2 day free shipping, but it's been turned into a day late, or 4-5 day shipping. That plus the fact that I've had some of the sleaziest people drive up in old cars, and I'm scared that they have my address. Something is going to happen... Someone is going to get hurt before they give up this foolish venture.

I paid for Amazon Prime to order a package I needed ASAP under the two day shipping option. It is now two days late with no explanation. I called customer service to ask to cancel and refund the package at this point, as I had paid extra for it to be delivered on time, and at this point I would have been better off going to pick up the package at a store as it is now very late. Their response was that they couldn't cancel the package, and that they won't issue a refund unless I wait for it to arrive and then refuse the package. I asked what happens if the package doesn't arrive at all, and they said I would have to wait until Tuesday (at this point, almost a week late now) to consider it lost to get a refund. When I asked if there was anything that I could have done now, as I had paid for the two shipping option and was unsatisfied with the service, she simply hung up and cut me off. Not impressed, will not be dealing with Amazon again in the future.

I have 4 children, 2 from my first marriage, and their father and I try to be equally involved in their lives, including holidays, so when they want something in particular for Christmas we will often each buy one, so that they are from both of us. Well this year they, along with my older son from my current marriage, want a Nerf Dude Perfect Bow and Arrow. I found them on sale on amazon.com and my ex-husband gave me the money for the one he was purchasing and I proceeded to try to buy 3. There turned out to be a quantity limit, so I bought my 2 and he bought the one for our older son on his Amazon account. The next day Amazon cancelled his order, because he has it shipped to my home (because that is where our son lives).

In my previous post I described my frustration dealing with Amazon while purchasing a Kindle Fire HD 10" for $99 and as a result of an Amazon billing error my order was canceled and I would have to pay $149 for the same item if I wanted it. Well after a few days I tried again only this time I was a very calm 72 year old who just wanted to know what happened. Within 20 minutes the service representative told me to purchase the item at $149 and once the payment goes through, she will process a refund of $50 within 3-5 business days. Problem solved and The good guy won.

3 months ago I decided to order Prime Video and when I looked at my card I paid with they charged me 11.84 twice. I called customer service they refunded one charge and I said to cancel my account. They didn't and still today they are charging me 23.86 every month. I have ordered things from them and have never received any of the benefits that comes with Prime and their customer service people are very rude and unhelpful. I tried again to fix this problem and still am not been helped. I guess they just don't care but I work hard for my money and they just keep taking my money without my permissions. So now I have to block them on my card so they can't take any more of my money. They are stealing from their customers and don't care. They said the second charge is not a charge but the money is gone from my account. I will never do business with them again. Very upset.

Amazon has gotten so bad on deliveries, so many packages are "delayed" at some point and I hate that they give your address to random people to deliver things to your home! Some random guy in a regular car brought the package below, totally opened, and left it on my porch!!! So creepy!!!

When I cant find it at a certain price elsewhere I buy on Amazon. I had over 192 reviews of items and just logged into buy 2 items and noticed I cant review anything I bought? When I went to click on a link for product review it said this "Amazon doesnt permit reviews from customers whose relationship to the product or seller may be perceived as biased"??? Really they would say that? All of the items I have purchased I clearly wrote a decent review of and use the products at home. So I emailed Amazon asking them why I couldnt review an item and also asked what happened to the other items I have purchased and reviewed. Anyone else lose their reviews too?

I came home to find two packages opened and empty. The items had been stolen from my front door. Amazon's negligent driver did not follow instructions clearly labeled on my front door to deliver next door. When I contacted Amazon all they said was to file a complaint with the local authorities so they can investigate and call them back in 72 hours!!! Do you really think the police with all their problems would investigate something like this. Really? How awful their customer service. I have a been a customer for 10 years and purchase a lot from them. No more!!!

I am so sick and tired when I call customer service for Amazon I get someone out of the country. It is very annoying that they can hardly speak English and all I hear is UMMM. IT'S RIDICULOUS! I guess I will have to stop shopping Amazon for this very reason and I am not the only one. I have several people complaining about it.

I have been buying from Amazon for a couple years and used to have good experience. I was a Prime member but cancelled that a while back because it is not worth the money. Well I ordered something and the listed said it would arrive November 30th. When I choose the free shipping option because I spent enough money to do so, it changes to November 30th to December 5. I contact customer service and ask why they say one thing on their listing then change it pretty much after you make the order. They said they apologize and will expedite it at no cost. Well it is now November 30th, a week after I ordered and only one of the items says it’s in route to carrier which it has been for 2 days now. So they just straight up lied to me and now at this point they say they have done all they can. These are items they stock. Not outside vendors. How does it take a week and you still can’t ship it?

I purchased a TV on Cyber Monday for $224.99. Today it arrived with a broken screen, I requested a replacement of which they refused, they will refund my money however if I want a new tv I have to pay the full price of $438. I feel this is a form of bait and switch, if they have new tv's that I can purchase for full price why can't they exchange the TV they shipped me that was broken?

I love shopping at Amazon! - I purchased new bed for my room. I found it amazing. Its design and look great, I have exactly what I wanted: solid deluxe platform from real wood and easy to assemble. Time has come to say "hasta la vista, baby" to my old bed frame. Thank you, Amazon!

Amazon is a fairly good company. They have a wide range of products. Their prices are good, better in some cases. There are a few problems. There are some vendors that you can not track your package. You should be able to track all your purchases. Also, some pics are not accurate. I bought a watch from Japan. When I go to my purchases the pic does not show the watch I bought. It is of a different watch.

Here's the story: I've been an Amazon buyer since 2011 and a Prime member since 2013. We live in Canada but have a mailbox in Maine. It's a 2:30 drive from home to the mailbox. It was my daughter birthday today and we bought her a Amazon tablet who was supposed to be delivered yesterday thanks to Prime. Before I left I made sure the status of the order was Out for Delivery because I didn't want to waste my time. I got there at 3 pm and waited until 5 pm, the package never showed up. I called them today to voice my frustration and after 30 minutes on hold they offered me a $30 gift card which I told them: if it's the best you can do give the money to charity. Bye Bye Prime membership and I'm switching from Amazon Music to Spotify.

AMZL is a sub-par delivery service in Nov 2017. First time no package delivered but AMZL claims it was. Second time a different package was left in a driveway! Only an astute neighbor wildly waving prevented me from driving over the package! Disappointed enough to start looking and comparing online alternatives.

I've been a Prime customer since they came out with the idea. I've been happy with them for years, but over the past two years, their quality has been dropping precipitously, in particular their customer service. They used to do what was necessary to make things right when they screwed up (nobody is perfect, but a good company doesn't leave its customers high and dry) but now, they "can't do anything" for anything at all, and do not respect their customers time and money. The final straw was this year's Black Friday sales. I saw a blender for a good deal. Clicked it, saw the main page for what looked like a brand new product. Current model, "Amazon's #1 selling model" thousands of good reviews. I click buy it now from the item's main page.

I absolutely love Amazon Prime. For such a small fee, unlimited 1-2 day shipping, great competitive pricing, almost anything you could ever want (down to a bottle of Elmer's glue which saves me the time and hassle of a trip to Wal-Mart), fast easy free returns and exchanges, can cancel or join back at any time effortlessly, and so much more! I have nothing but positive remarks for this company, and it is the one (if not only) company that I allow to keep my credit card on file. Also check-out Amazon Prime Video - 99x better than standard cable at a mere cost of $12 a month.

I didn't get lots of my orders on time, some of them I didn't receive at all. I spoke to a very rude supervisor who couldn't provide me with an answer as to why my products were not delivered on time.

I ordered a curling iron on Nov. 21st and it was supposed to be delivered before 8:00 P.M. on Nov 24--this was Prime 2-day. At the stroke of 8:00 P.M on Nov 24th I received a message that said "We're sorry your package is late, USPS has not given us a new delivery date. If your package does not arrive by Nov 28th, contact us and we will help you." Um, 4 days later? What the heck am I paying for? I left a negative review and they crossed it out and said it was their fault and that they fulfilled the order. Um, when they felt like fulfilling it apparently--I am just supposed to settle for that service. I received the curling iron on Nov 27th. I plugged it in and it doesn't even turn on... Unbelievable. So long Amazon.

Ordered foot massager for DH for our anniversary. As a Prime Member, it was supposed to be delivered on 11/27/17, but it wasn't delivered. Long story short, two of Amazon's customer reps promised me a refund for the massager, but I was also supposed to still receive it, just two days late for our anniversary. This was compensation for this being the FOURTH time in two months an order wasn't delivered on time, and the EIGHTH time since the beginning of 2017 that an order wasn't delivered on time.

I noticed a huge discrepancy in the price of a book and the price for giving the book away in a giveaway. Instead of the $6.98 price which is listed, it would cost $19.61 to give a copy away. When I first emailed them, I got a boilerplate answer that had no relation to what I had asked. A response went unanswered. I used "chat" the next day and worked my way through to "customer assistants" who apparently did not read what I first wrote until I had restated it 5 times. When they finally grasped the problem they could not view the pages I could see. They confirmed that the retail "Amazon price by Amazon" was $6.98 and the giveaway was $19.61 and promised to escalate the correction. Two days later having received no message nor seen a change, I now called. Again, I got the "policy" speech and asked to speak to a supervisor.

I ordered a WiFi Range Extender with a great price from Amazon.com, and they charged my credit card, but after 5 hours later they canceled my order without showing any reason. When I contacted them, they said the seller left the platform. Again, I ordered the same product with a different seller same happens. It was canceled again, and I was charged again, and the reason was same, the seller left the Amazon platform. Is it a joke. When I knocked their customer service, they were not helpful at all and very rude. I am going to file a complaint against them.

On November 24, I found out Amazon was offering their new Kindle (Fire) 10 tablet at $99.99. Immediately I tried to buy it, but received the message that this item would not ship outside USA. It was strange, because I was using a USA address. In the past I had made other purchases to this same address with no problem at all. I kept trying several times. No success. On Friday night, I contacted them on chat. Joice was very kind, and checked my account, verified the USA address, asked me to try again, but I kept receiving the same message.

I recently purchased two Amazon Fire 8 tablets at 129.99 each. They were on sale shortly after for 89.99. I am a rabid Amazon Prime customer and purchase weekly. I had to argue for twenty minutes and go through two supervisors to receive a credit for the purchase. To me, this is POOR customer service. In the future, I will avoid Amazon Prime at all cost. They obviously care little about customer service. It was a very upsetting experience.

I had very bad experience with ordering items from Amazon. I have been loyal customer to Amazon. I happen to order few items during Black Friday, however didn't realise that Amazon selected my old shipping address by default. I called up Amazon and they said they don't have way to change the address. Asked me to contact UPS, UPS said, they cannot change it, only sender can change. I spent few hours discussing with multiple Amazon agents with no solution. They are offering things like refund, but I need the product. They asked me to reorder it but for different price. Not sure I am penalised for Amazon's inability to change the shipping address. It is perplexing to see company like Amazon doesn't process to change shipping address if the product is in Transit.

Worst experience with online purchases I have ever had!! Had two accounts, one for me and one for my wife with separate email addresses. Something corrupted my account - called Amazon Sunday and they said they had fixed it. Monday morning it was corrupted again. Called them again and decided to cancel the account in my name and use the account in my wife's name.

I have been a Prime member for many years and never had a problem with delivery (USPS). Since Amazon switched to their own delivery carrier, Amazon Logistics, I have had delayed shipment, missing shipments and mis-delivered shipments. I have requested to have my shipping preferences de-prioritized, so that AMZ will be the last carrier and USPS my 1st choice carrier. I have attempted to do this now for over a week. Some customer service reps are very helpful, but tell me that my request has not yet been approved by the shipping department, others tell me that de-prioritization is impossible. I am ready to cancel my Prime membership.

I got a great Cyber Monday deal only to find out that Amazon dropped the ball and due to their "technical difficulties" they oversold the product and then would not honor the price saying it's only available for full price thru a different seller. THIS IS HORRIBLE BUSINESS!! I will be filing complaint as well!

So I had a item saved in my "save for later" area of the shopping cart page. (Mind you I only had like 22.00 on the specific card I chose to use) I go to purchase it and a page pops up telling me that I can save the shipping cost if I join Amazon Prime. I notice a button that says "Let's Get Started" so I click on it and then maybe 30 seconds later I receive a notification that my card was charged 10.99!!! So, I immediately went looking to see how I could cancel Amazon Prime and get my money back.

Amazon has truly done what they say they do, and that is make your experience the best possible. Amazon has taken care of me through a bad and interesting dispute with a 3rd party seller. I was nervous but they came through and made it right even though the seller didn’t want to. Thank you Amazon and your customer service, and A-Z claim departments. As of now I do not want to buy anything from anywhere else because I know you will stand behind your word and that kind of feeling is priceless. Thank you again.

Worst Customer Service. Very Irresponsible. Doesn't care about clients, service or reputation. After one of their vendors sent us an old, dusty, used, non-working equipment that didn't match the pictured advertised equipment. (Sent us a model with all Chinese text, not the Dell power supply in the picture.) 11 DAYS LATER VENDOR STILL HASN'T REPLACED THE EQUIPMENT, REFUNDED OUR MONEY OR PROVIDED A RETURN SLIP TO RETURN ITEM. I purchased a new power supply for my Dell tower. Received it on the 15th of November. The wires inside the equipment and cooling fan were covered in dust from age and use, and the unit had scratches on it (not from transportation damage because shipping package was just fine). Called in to Amazon immediately after receiving package on November 15th to request assistance in getting this fixed. The seller was responsible for getting this issue resolved.

After receiving numerous phishing emails and following the instructions, given by Amazon through one source or another, to forward the emails to the stop-spoofing@amazon.com and/or cs-reply@amazon.com, they expect that I should not concern myself with the security of my Prime Amazon account. Once I finally chatted with a CSR, their resolution is to place those emails in a Junk folder or call my internet provider about the problem.

I am a prime member and have ordered product from Amazon on three different occasions in which the stated delivery time at the time of order changed after I made the order. I purposely chose specific delivery methods (1 day or 2 day etc ship) to arrive before an "event". After 24+ hours I noticed that the expected delivery was changed to a date after the "event" I needed the items for. I guess for time sensitive items I need to shop at a real store and Amazon's delivery dates are unreliable.

I mistakenly joined Amazon Prime for $104.00 including tax. I have on several occasions received items later than the free 2 day shipping. I cancelled the membership but didn't know there was an auto renewal that I had to turn off EVEN THOUGH I CANCELLED THE MEMBERSHIP! Therefore MY money left MY bank account which caused much distress because I lost my job so that financial hit really had an impact! They apologized. Big deal. Once the account is cancelled it should not auto renew!!! Also the Prime items cost more so the shipping isn't free folks; it's built into their increased price. Can get many items cheaper elsewhere. Rip-off!

Amazon Prime Video showcases 9 videos of the sex offender Louis Ck. All other major media outlets have removed this scumbag's work. Amazon continues to support him. The only conclusion is amazon supports this deviate. Cancelling my prime membership when I conclude this review. They cannot use my membership fee to support a deviate.

Very upset with Amazon Prime, this is the 2nd time their 2-Day Prime Delivery has failed my Family. On the 1st occurrence, it took 6 Days for the merchandise to arrive. The 2nd occurrence - is over one week now & still no Delivery. I logged into our account and Amazon indicated that the merchandise was lost!!! I was given 2 option, reorder the same merchandise, or ask for a refund. How messed up. THE WHOLE REASON WE USE AMAZON IS BECAUSE THEY ARE SUPPOSED TO PROVIDE A "STRESS-FREE & CONVENIENT SHOPPING EXPERIENCE" for $100 Membership fee. Why am I paying Amazon? They should be fined for taking people's hard earned money and not providing the service we paid for... Amazon is so big, that we, the little people do not matter. They are so big, that "they can get away with it." Very Unhappy Customer.

Amazon customer service has gone so far downhill it is hard to understand. Twice in the past 3 days I have had problems logging into my account. An account I use almost everyday. On all occasions I was connected with a tough to understand customer service agent. Today they would not reopen my account despite answering all but one question; the one question was "when did I open my Amazon Prime account". I said many years ago but the representative wanted the exact date. Who knows that?

Received an advertisement email from Amazon on Black Friday. I clicked on the email and bought the item. A little while later I received an email saying they had cancelled my order due to technical difficulty. I went back in and the price had went up. That is why they cancelled the order. I do have all three emails to prove my statement. I did call Amazon but the guy that I spoke with really didn't care. I told him I would contact Consumer Affairs and he said, "That's fine. We are covered legally"!!

I have been a Amazon Prime customer for over 7+ years and their service has been steadily declining. I order 2 day shipping, they promote Amazon locker, I get a tracking number, what my pet peeve is my items are averaging 80% late most of the time. It's ridiculous. I have called Amazon, spoken to their management teams, and made endless complaints, I get nothing but apologies and they offer to extend my membership another month as a gesture. But if they can't deliver my packages on time, then what is the point of extending my Prime membership by a month? What value is that to me?

This is a waste of money. Amazon claims Prime indicated products be received in two days. Numerous times my shipment has been delayed w/out an indication of when delivery will be. (Delivery by 8 pm today, then, "We're sorry, you should get it in next few days, if you don't get it in another 5 days, contact us"), you wait all day for a delivery because they will just set it on your doorstep w/out even ringing doorbell, and then they don't show up. So do you wait around for next five days? Wrong sizes have been delivered. Philips Hue bulbs shattered, acrylic knife holder cracked, liquid products leaking, etc. Products are not packed appropriately. This is supposed to be a benefit and offer convenience. Hassling with returns repeatedly and not knowing when you will receive shipments should not be happening. Might as well go without Prime. I ordered something from Walmart. Arrived on time, and it was packed thoroughly.

Long time Amazon fan, long time Prime member. Purchased a watch @ $110 a week ago, today it's @ $75. Typically, if a price drops or goes on sale, I probably don't know about it, or I don't care when price fluctuates a few dollars. But, $35 worth asking for refund of difference even after reading about Amazon no longer doing so. Not surprisingly, chat was unsuccessful and was told to return the item and repurchase. Now, that would be same at brick store but also not really that convenient. Amazon is in large part about convenience (for me at least). So... returning and repurchasing *not* convenient. Furthermore, there are many reported instances of people being banned (?) from Amazon for returning too many orders. So, this is bad all around, right? Less convenient option for effective refund AND risk being banned from future purchases??? Crazy. It's almost like they don't want me to have my $35. ;)

I ordered a Dell laptop from Amazon on November 14, 2017. When the laptop was delivered, it was not the laptop I ordered so I returned it for a refund. Amazon did issue a refund but rather than issue it in the form of a credit to my Amazon credit card, which I used to order the laptop, they issued the refund in the form of a gift card without informing me they'd done so. The email I received simply said a refund had been generated and was available in my account. I didn't realize what had happened until I placed another order and belatedly noticed that a gift card had been debited. My thought was, "what gift card?" so I investigated. Only then did I see what had happened. I then contacted Amazon customer service to ask that the balance of the gift card be applied to my outstanding credit card balance.

I bought a Television for 1799.00 and 9 days after I got it the price was lowered to 1499.00. So I contacted Customer Service about refunding me the 300.00 dollar difference, they stated they could not do anything. They have no way of doing a refund because they were a online company. I asked for a supervisor and got the same response. I stated if I went to Sears, Penney's or any brick and mortar stores they do this within 30 days and they didn't care. I feeling I got was they did not care about me either. They said I could return it then rebuy it knowing I no longer had the box or documentation because the delivery people took it.

I ordered a gift for my girlfriend on Amazon. It said it would ship in 3 to 5 days. In 5 days I checked, the status of the gift was 'dispatching soon'. I called Amazon, they said that because they didn't have the item in stock, they would have to get it from another warehouse and then it would start shipping. I repeat, this was the day the device was supposed to arrive! Needless to say I was very angry and disappointed, but they said they would take care of it. 3 Days later the device still hadn't been shipped! This was a gift that was supposed to arrive at a specific date for my girlfriend's birthday! I called them again, they apologized again, said that they would look into it, and start shipping as soon as possible. I couldn't believe it, they'd completely forgotten. This is HORRIBLE customer service.

Amazon has been sinking slowly on delivering goods when promised. I pay $99 a year from Prime, and I'm beginning to wonder why. So angry, they constantly postpone shipping dates and if they notify you it is the day you are expecting the item. Big deal, they will cancel the item, but it has shipped so you don't need to pay for it. Well I need it that day so I have to go purchase, and now I have duplicates.

It appears that Amazon holds orders to "entice" customers to buy Prime. Interestingly enough, the actual shipping time is the same - two days - when you don't pay for expedited service/Prime. It appears that Amazon sits on your order to within 2 days of the 10 days they estimated for arrival of the order, before shipping the order. Being in distribution for over 25-years, I am sure there is no sound reason for Amazon to not ship immediately (in fact, it likely costs Amazon more to hold the order) other than Amazon trying to coerce you into buying Prime. Appears Amazon ships with the same service regardless of the order is Prime or not (otherwise, how else do they get the order to you still on time when it hasn't been shipped before two days when the order is due to arrive). The only thing this has done for me is to not only not buy Prime, BUT NOW UTILIZE AMAZON AS A LAST RESORT TO PURCHASE THINGS.

I was shopping for an LED Whip flag for my ATV for $50 on Amazon, but was skeptical of its quality and the manufacturer's 30-day return policy. Then Amazon offers a full money-back guarantee with Asurion, LLC for $8.99. I now feel secure that I’m covered in case this thing breaks, since I won’t get to use it for at least 30 days after receipt (ATV-riding area is over 2 hours away). Well, it snapped in half on day 2 of riding. I get back home and try to file a warranty claim only to have Asurion’s software run me in circles. They say there is trouble with the claim and it must be resolved via chat window, which is never available, any time of day or night. No contact numbers, no google info about Asurion, they simply don’t seem to exist except on Amazon's pages.

Sadly, I will add to the other highly unsatisfactory reviews. I, too, am a long time customer with a Prime membership and have always spoken highly of Amazon to friends, family, colleagues, etc. until recently. Seattle is my hometown and I was proud of Amazon’s great success there. Have had so many recent poor experiences that it’s hard to know where to start here. So many recent orders being delivered to neighbors, many items never received, delays on a regular basis, etc. When you call you always get folks in other countries where English is not their first language, and they often do not understand details of what you are trying to convey to them, but they are quick to pretend like they do. Half the time they do not do what they tell you they will do, such as refunds, etc. which means another phone call must be made and you hold and hold and hold and start from scratch explaining to yet another person in another country etc. Frustrating.

It is very difficult to explain how threatening and frightening this experience with this Amazon supplier has been. I was trying to return product purchased and it became obvious that the products were bogus, fraudulent, and that this supplier discountskincare was not located in USA and not legitimate supplier, they could not even write in correct English language. After more than 30 chats, emails and phone conversations with amazon reps, managers and supervisors it was revealed to me after questioning that amazon is completely negligent in vetting or security checks of any suppliers. They do nothing, and the criminal elements they have allowed to just with a click on the computer and fee has allowed the American public and all purchasers to be exposed to criminals, fraudulent, bogus products and worse, criminals who are not even existent.

Someone hacked our Amazon account and I phoned to sort it out. I spoke to three different people and was on the phone for one hour and ten minutes, most of that time on hold. I can only surmise that the resourcing for customer service is woefully inadequate and or there are so many problems with Amazon it is swamped by complaints/problems.

Purchase a brand-new Garmin GPS from Amazon fulfilled from one of Amazon's 3rd party sellers, Adoreware. Unit arrived shipped to be in a USPS Priority Mail Flat Rate Envelope very beat up. The product box was way too large to be shipped in the envelope. GPS would not charge or power up, DOA. Received return authorization and promptly returned and heard nothing. I tracked the package and it had been delivered 2 days after ship date. Seller claims they never received it. Amazon's position is because I did not spend the extra money to get a signature receipt on the return I could not prove I returned it so they would not issue a refund and they closed my case. So much for their touted A-Z Return Policy. Lesson learned is stay away from Amazon.

After deciding last year to finally join Amazon Prime for the low low fee of $99.00 a year, it's turning out to be one big disappointment. The latest fiasco is their promised 2-day delivery. As my wife and I buy quite a bit on Amazon, we've noticed packages are taking 3-4 days to reach us. Not the 2-day prime delivery promised. Today I called, went on their chat line, and e-mailed them about where my package was. This was one of the few times I actually needed the items I order 2 days ago. I was told I would receive a $5.00 gift on my account to be used on futures since it didn't arrive today. The $5.00 gift card never arrived in my account. On their chat line I was told no delivery service delivers on Sunday for Amazon.

I joined Amazon Prime for my free month and placed an order which included a carpet cleaner machine. The order was split in 2 packages. I was home the whole day. The 1st package arrived at my door no problem. The 2nd package I didn't see all day. Now I'm disabled so I have people that help me and that evening we were going out so we head out the door no package. Fortunately my helper decides to go to mailbox and get mail before we back out and find my 2nd package out in the driveway directly behind my car and since you could not see the package from inside the car if she had not checked mail first we would have backed over it.

Amazon has great prices and service is excellent. It's safer and more efficient to shop here than being hustled by thugs in front of local retailers. Will buy as much as possible online to avoid unpleasant shopping experiences at local retailers.

I had several orders this year from Amazon that never made it to me. This last order was made close to a month ago, I received an email that the order will be delayed, then a week later another email. The postal service could not find my address (I called the post office and it was a complete lie from Amazon) then another email that I refused it which was another lie, then another email that my shipment was not delivered because it may have been lost or damaged! I called Amazon and they would not grant a refund and stated I needed to wait another week in case the shipment arrives. So I waited and called them again, they stated they would not give me a refund and if I had the item to return it! Again, I NEVER received it! They lied to me and told me they would go ahead and return my money to my debit card, they later refused to refund me MY money! They gave me "credit" on their site for a future order.

I've now received my second faulty, used Lenovo Yoga Tablet from Amazon being sold as a New product. I know the first one was used because another Lady's email information, Banking Contacts, Medical Contacts and phone numbers to co-ordinate, kept showing on the Tablet. Amazon exchanged that one without problem. This second unit that Amazon sent me as a replacement me does not work right. It will not type, it will not send messages. It's another broken, used piece of crap. Amazon says tough luck due to the fact that their very narrow "window of return" is a few days old. Amazon is ripping us all off by selling used, or refurbished, IF even that, products at a higher price, labeled as NEW, without any repercussions of any kind. They didn't even wipe out the previous owner's very personal information before selling it again.

My item was showing to be out for delivery Nov. 3, 17. And it never came. On November 4 it said again out for delivery. After picking up my mail and not seeing the package the second day, I contacted Amazon customer service and explained the situation. The representative told me "don't worry, your item is scheduled for delivery today, USPS makes up to 3 attempts to deliver your item, just wait until the end of the day". He didn't even care to hear me when I told him that my mail had already came for the day, and that USPS website tells me it is expected for delivery November 16!

Let me start by saying that I have been an Amazon customer for years, and the service has been excellent. I can't think of another company that has provided quality so consistently. Perhaps that is why I'm currently so upset. The other night I tried to download a book using Kindle Unlimited. Wasn't going to happen. They had changed the way the purchase page was set up. Before you clicked on the book, and it gave you the option of downloading for free as one of your ten books to borrow or to purchase. Now you only get the purchase option. To borrow the book you need to click the box on the first page by the book thumbnail. However, when I tried this I got a picture of a dog and the message can't find the page.

Amazon's carriers on my last few orders, have delivered to the wrong apt. I have to call Amazon all the time to solve this? Do they want me to cancel my Prime membership? I am very upset, get better carriers Amazon, or you will lose me and more customers.

This is not the first time to have this problem with Amazon. When you choose free shipping rather than pay the extra charge for two day shipping or Amazon Prime, your order sits in the warehouse for a week or two before shipping. I placed an order on Nov. 7. I was told it would arrive Nov. 13-17. Okay, that was fine. Now when I check I see it hasn't not shipped but will arrive on Nov. 17. This tells me that they hold the shipments to get people to pay for two day shipping when it is not necessary. I will not order from them again.

I have been a customer of Amazon for 14 years and been very happy until now. I looked at my account and 14 years of reviews were just gone, no warning, no explanation. So I wrote to them and got a rude email back. "We have determined that you have violated our Customer Review Creation Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com. We made this decision after carefully considering your reviewing account. This decision is final. We cannot share any further information about our decision, and we may not reply to further emails about this issue."

I ordered one of the smartphone from this worst website through debit card and cancelled it even before the delivery but didn't get any refund till date. Only got a message from this crap website saying that refund has been issued. And also called to their customer care center they also told the same thing. So never ever trust this Amazon.

I ordered an item on a Wednesday and my purchase was due to arrive by COB Friday. I received my package on Saturday about midday. When I called customer service to complain about the unreliable service I received, they said all they could do is extend my Prime membership for an additional month at no charge. I pay annually so this did nothing for me, and paying for a Prime membership for the benefit of two-day shipping without the assurance that my package will arrive in two days is nonsense. I live in an urban area, in many cities they also offer same-day delivery, yet the package can't arrive in two days like they guarantee as a Prime member?

I contracted with AMAZON to clean my house. The people they sent stole over 700.00 worth of money and things. When I contacted Amazon for information to file a police report they refused to give me any information and tried to buy me off with 400.00 in credits. I did further search and found out I was not the first to be stolen from by this cleaning service. DO NOT USE AMAZON HOME SERVICES. They are more concerned with covering themselves than helping you.

The box came damaged, the corners were ripped like somebody was dragging the box. I think that packaging job was pretty good but handling and delivery (by UPS) was awful. The table corners were chipped and some assembly items were broken. I wanted to contact the seller to see what can be done. Right after paying for the item, I received an email from HOMCOM store that if there is anything wrong with the package first to contact them first before returning or leaving a comment.

Buyer beware. If you don't buy straight from them, they do not care about your trouble with their sellers. Purchased $500 in phones to find out they are frauds. Amazon doesn't care. Took it to Twitter, they still cannot help. Really disappointed in this billion dollar company who won't help customers with fraudulent sellers.

I don't even know where to start with this review. My most recent experience has been a catastrophe from start to finish: Price jumped $9 from the time I found the item to the time they were ordered, which was about 24 hours. Item arrived and sizing was completely off. This was a gift, yet I was told exchanges are not allowed unless the item is defective and you're exchanging for the EXACT same size, color, etc. So they would send a return label then send a gift card once the item was received. Item shipped back quickly and the card was sent to my email... For the cheaper price of the item, NOT the price that was paid for it.

The picture frame was supposed to arrive Nov 3rd, then they told me it was going to be late November 9th. It never arrived. I finally called their customer service and got somebody who barely spoke English. She basically said that it was my problem - not Amazon's problem - and go take it up with the 'seller'. I paid the money to Amazon - they are happy to take your money, but they run away when things go bad. I have spent thousands of dollars with them but they will never get another penny from me.

I ordered several items from Amazon and to find out I was also blocked from never being able to order from them unless I too was to send all my information, which I will not do. By Amazon locking my account I was unable to check the status of my order or contact customer service. So I never received a couple of my items and another item was damaged. And before being blocked I was told my item would be replaced and of course it wasn't replaced. They also promise 2-day shipping to then find out it's on back order for several weeks. Amazon got away with a few hundred dollars off my credit card. They are a huge scam and WILL rip you off so be careful if you order from Amazon!!!

I have been receiving the worst shipping service I have ever experienced. For years I have loved Amazon for their great service and features. When UPS was my delivery service, I could count on accurate tracking and delivery. Amazon is now using ONTRAC for delivery to my address and almost 100% of the shipments are late or never arrive at all. Even after refunds from Amazon on products which never arrived, They refuse to change my shipping carrier. I am appalled that a quality company like Amazon could be so unresponsive to customer complaints. The Internet is filled with ONTRAC stories like mine, yet Amazon refuses to make any changes.

I ordered a motherboard 15 October while it was still in stock. It's 10 November now and it still hasn't shipped. The item was in stock when I ordered it and 3 weeks after I ordered it, but it still wasn't in stock. I was told countless times that my order would ship and get to me within the 30 October time frame. When the delivery date passed, I was still told that it would be expedited to reach to me as soon as possible. When the motherboard finally sold out, I was told that it would be restocked the next business day and that the shipment would be expedited to reach to me quickly.

Nice to see there are others whose lives have been negatively affected by Amazon's lack of customer service. How is it not fraud to be charged $99 a year for Prime two day delivery when you never receive anything within two days? I've spent 10s of thousands of hard earned money on Amazon for a decade yet the last two years have cost me thousands of dollars and undue duress trying to locate and resolve Amazon's failure to not only deliver the numerous items I order every week on time but for them to comprehend the amount of time and loss of income I've had to spent trying to resolve these issues. How has there not been a class action lawsuit? Amazon is now costing me more money than I've paid them for items I receive late or not at all. Looks like it's time to get local media Consumer Affairs reporters on this issue.