Amazon.com Reviews

Worst Website for service #amazon. @amazonIn. I have Purchase 2 back cover from Amazon and I got 1 and rest one I didn't get. Even my money is already deducted so I have paid for both but I got only one product, I don't have such kind of expectation for Amazon because Amazon is "brand". Now I will not purchase again from Amazon. In market have numbers of competitor of Amazon like Snapdeal, Flipkart, Myntra, etc., they already provided.

For some reason, all of a sudden, the past month nothing that is delivered by Amazon directly has gotten to me. I order a LOT of stuff online as I am legally blind and cannot drive. I've been an Amazon customer for over 15 years and a Prime member for 10 years. I have talked to Amazon Logistics about this shipping problem numerous times and nothing happens. The drivers keep leaving a note that says they couldn't access my property or attempted delivery but couldn't access the driveway or porch. I live on an open residential street and we have no fence and we are both home most days. This makes no sense, and Amazon cannot seem to fix the problem. One order I expected 5 days ago is STILL lost in the system somewhere--even though 2 different days it said it was on the truck out for delivery. Another order is now 2 days late--these are all Prime orders with 1 or 2 day shipping.

I ordered same day delivery on 3 items. Eventually, a good customer service representative figured out that amazon had handed my items to some random person living in some nearby apartment complexes by looking at GPS. Before that , I had the run around from customer service and from logistics. This was the second time in as many weeks that a same day delivery was many days late. The logistics person revealed to me that drivers sometimes marked things as delivered even when they weren’t. We both agreed that was lying

God forbid you ever have to try and resolve ANYTHING with Amazon. If so, you will be sorry you ever bought anything through them. As of today I've had my last straw. It pays to look around as now on average you can find many things for equal or lesser price but with 100% better care and service. All their customer service is done through extremely un-knowledgeable call centers in India. Aside from having an order cancelled by Amazon without telling me via email, text, or otherwise, an order I was buying on Cyber Monday to save $300, I was unable to complete the order after no less than 10 calls to multiple levels of support at which point each successively higher "supervisor" took no accountability in resolving the issue. At each time I was more than cordial and was hung up on at least half the amount of times. They cannot for a single instant think outside the box on how to resolve any issue I assume is not typical.

I paid for a year subscription of Amazon Prime which includes 12 months of service (Paid May 14, 2018 through May 13, 2019) and on notated items there is a 2-day delivery selection as part of the Prime agreement if the Prime member chooses it (I did). I purchased the Sony TV on Monday, Nov. 26, 2018 online from Amazon; this product was sold and fulfilled by Amazon. I did not receive the TV at all on the Amazon "Track Package" page which stated "Delivery on Friday, Nov 30, 2018 by 8 PM". Secondly the tracking page had no Tracking Number nor Carrier listed. A tracking page is of no use without a tracking number. The TV was never delivered after my wife and I stayed home Friday, Nov. 30, 2018 from the afternoon until 8:00 PM per the document delivery date on Amazon's own page. My wife and I stayed home on Friday, Nov 30, 2018 solely to receive this Prime item.

First of all, I’d like to say I’ve been a loyal Amazon Prime customer for the past 5 years. I have never had an issue with my packages being delivered when it is delivered via USPS, FedEx, or UPS. However when Amazon uses their own carrier to deliver packages, it either is delayed in transit or not able to be delivered. I am paying a significant amount of money for my packages to be delivered via the Prime service Amazon offers. Since Amazon cannot stand up to their claims of “2-day free prime shipping” then I guess I will cancel my membership. Amazon, you need to get rid of your terrible carrier and keep using USPS, FedEx and UPS if you want to keep your prime customers.

I purchased two items on Amazon.com. At the time of the purchase, the items were listed for $35.95 and $36.23. A week later, they were still listed for that price. However, when I looked at my credit card statement and then at the invoice received with the order, I was charged $51.98 and $41.89. When I contacted Amazon customer service I was told there is nothing they can do and just kept citing price fluctuations due to manufacturer stock. No matter how many times I explained that when I selected "submit order" the lower prices were listed, Amazon would not do anything to help. Apparently, if you order from Amazon, you need to take screenshots of your order to later prove the prices listed on their site. Unfortunately, the purchase was for water filtration replacements and had already been installed, so I could not return the product.

Im really disappointed with Amazon. Bought 4 items Saturday and it said same day delivery guaranteed. By the way I'm a Prime member for a long time. So last Saturday my items didn't arrive, no notice and kept asking Alexa and she says it will arrive today. Then came Sunday I saw it was refunded, wasted my time chatting with Amazon representative. Why? I told them not to cancel and they said Tuesday, I thought originally same day delivery? Also why do they refund right away? What if I'm not checking for the status? It should be my option to cancel right? Is this what happens when the company grows? So very dissatisfied. Probably I will start looking for an alternative. Probably cancel my Prime too. I'm paying a lot of money for it.

I have been a Prime Member for over 5 years and have never had so many issues with deliveries. Ever since Amazon took over their own shipping, I have had multiple items lost and almost all are now late, past the 2 days guaranteed. When I contact customer service, I will occasionally get a $5 credit "for my troubles," and a "I'm sorry this has happened to you." Most recently, I've had another item lost in transit. I received an email from Amazon this morning informing me that the item had been lost and I needed to contact them to either get a refund or replacement item. So, I did as told and contacted customer service.

My husband bought me a Kindle Oasis for $299.00. It is NOT working properly. The screen flickers between light and dark making it terribly frustrating to read. I called Amazon to get an address to return it to. They do not accept returns until someone troubleshoots the device, and then there is zero guarantee they will actually accept it. I think it’s impossible to troubleshoot the device since they do not have it in their hands. So, now I have to wait 2 or 3 days to have someone return my call and try to troubleshoot it. I just want to return it and can’t. My husband paid a lot of $ for it. Terribly frustrating. Take my advice and don’t buy the Kindle Oasis. I am 100% positive we have just been ripped off. I also have to close my credit card and reopen a new one because they are charging our card for items not bought or received. Ludicrous!!! Done with Amazon.

Found a charge on my amazon.com account I did not purchase, called and got a rude customer service employee on the other end. He got mad I kept interrupting his "speech" and I told him I didn't care to hear it, to just cancel this subscription I did not make. Come to find out Amazon has been taking $8 without my permission each month and this customer service representative did nothing to fix that unauthorized charge and when I told him he didn't have to be rude, he jumped all over me and told me I was being rude.

Placed an order on 11/21/2018, as of 12/02/18 the order still has not shipped, I have contacted customer service three times and no one can tell me what the hold up is, the last time I call the representative I spoke with (Shawana-Kay) hung up on me when I asked her if customers with a Prime MEMBERSHIP get the same poor customer service. The is the first time I have not had a Prime MEMBERSHIP and I have had the worst experience, no one in this company gives a dann about anything except taking your money. I will never do business with Amazon again.

What a horror show. Every time you need to return something it's a joke. Poor communication, Poor attitudes and they take no responsibility for anything ever. So sick of it. Good for local business though because I'd rather pay more and be able to return something that doesn't cost any less on Amazon.com.

Amazon is the slowest company about shipping. If you not buying Prime, your order will take forever. Order was placed on Nov 27, still not shipped. Today is Dec 2. They making you to buy Prime membership, so you would have a good service. Never going to order again.

Looks like there is a lot of issues with Amazon deliveries this year. I am a Prime member and it has been going on 4 days after today. It keep saying out for delivery and then by 5:00 it says issues with delivery. It wouldn’t be so bad except if they say a certain day you wait home and expect it hoping it is there and no one took it finding out that is not delivered. I am not sure what Amazon’s issues are this year, but you probably won’t receive your package in 2 days as promised so paying for Amazon Prime might not be worth it. Customer service is no help unfortunately.

I purchased an item from Amazon, it didn't arrive as scheduled. So I did the online chat. I asked where the item was, turns out even though I received an email saying it shipped, it didn't. I've been a Prime member for at least 5 years, I was told to reorder the item and Amazon would WAIVE THE SHIPPING! I said I don't pay for shipping, I'm a Prime member, I was told five different times my shipping was going to be waived, and all five times, I said I don't pay for shipping. I even asked if he was reading what I was saying, since he kept saying shipping charges would be waived.

My name is Deepak. Email id is ** which is registered with Amazon. My Amazon account is on hold from last 6 months. I don't know why. Last week I did recharge from Amazon Pay. They deducted my money but recharge was not successful. When I pay the recharge amount I immediately received email from Amazon which saying “your order has been cancelled”. When I ask for refund the customer representative said, "Your account is on hold. We can't help. You need to mail investigation team." I wrote many mail to investigate@amazon.in what they are not replying. They suspended my 8 year old Amazon account. This is simply cheating with customers. Please help me anyone.

I've been shopping at Amazon for years. I've been Prime member for 3 years. This year is the last one I will be Prime member. After my Black Friday shopping, I think out of 10 deliveries, only 1 or 2 made it on time. When contacting customer support, they would usually care about the item being late and would try to help me or give me a compensation for my trouble. After a few late deliveries, I'm being told to be patient as it's a busy season and "is there anything else I can do for you?" I asked about guaranteed delivery service and the rep told me it's because of the overload of orders and that it's not under their control. Weirdly enough, I read everywhere that it's a guaranteed concept and they usually give a compensation.

They have the most incompetent delivery crew I’ve ever experienced. Ever since the distribution center has taken over I’ve had nothing but serious problems with receiving my merchandise. They don’t know how to read house numbers, I find my packages on my neighbor's porch. They “lose” my merchandise and Amazon has to reimburse me and I have to start the order process over. They even record that merchandise was delivered and it wasn’t. Perhaps to someone else, but not to me! For that reason I will no longer be a customer of Amazon. I’ve given them ample opportunities to correct the egregious deliveries but serious and expensive mistakes continue to happen. Amazon was MUCH MORE EFFECTIVE when merchandise was sent by the US POSTAL SERVICE. They still charge the customers for shipping and handling but the service has gone severely downhill.

I shop online a LOT. I like to use sites that offer discounts since I like saving money just like anyone else does. I have a couple of sites made up of mostly newer sellers that are willing to offer discounts on their products. You must be approved for the discount though since there are limited quantities available, and the approval process is anonymous! About 2 months ago, Amazon decided to revoke my ability to review products I've purchased, and did so without warning. They claim that I'm offering false reviews in exchange for free products, which is total **! How could I possibly be doing this when the approval process is ANONYMOUS, meaning I have to actually purchase their product before they have any information on me?!

We had ordered the Kindle HD 8 Fire Kids Edition on April 10th 2018. I received it a week later and everything was great until my son ran the battery down. Then it refused to charge or set up and I was informed that this was an issue with Kindles and that I had to send it in for a replacement. When we received our first replacement It had a scratch along it. Within a week it turn from a scratch to a crack and I had to contact them once again on a replacement. Within a week I received our 2nd kindle which turned out to be refurbished and it kept freezing. Once again I contacted Amazon and send it in to get a new replacement. Received this refurbished Kindle and after 7 days whenever I powered it on it went straight to Amazon's reset menu. I was getting frustrated but went ahead and sent it in and waited for our next Kindle.

I ordered 17 items all at once from Amazon. Checked tracking and said all were delivered, however 3 items were never received. Checked with neighbors, nobody got my stuff. I work from home and my office overlooks my front porch, and I also live in a gated community, so the chance that something might've been swiped off of my porch is pretty much slim to none. Contacted customer service via chat and was told they can't refund or replace, and that I'll have to wait for them to "investigate." Keeping in mind that I literally order from Amazon at LEAST 2x week, every week, and I've never had an issue like this, it's ridiculous to be treated as though I'm in the wrong. The items missing total less than $40 (out of the $548 I spent on the order). Being treated as though I'm trying to scam the company out of these items is insulting and infuriating.

I placed a order on 11/22/18, 11/23/18 I received an alert stating the order shipped. I contacted Amazon on 11/25/18 in regards to changing the address. I was told I needed to contact FedEx myself to change the address, I contacted FedEx and was told that if I change the address there will be a fee. So I instructed the rep not to change anything and to leave the address as is. I then contacted Amazon again to inform them what I was told. The rep then stated he would contact them not to worry but never requested the shipping address so I asked, "How can you end the communication with me without having a new shipping address," he stated, "Oh I won't need it." I then asked, "Well how can you change it if you don't know where to ship it." At that point I ended the chat and left everything as is.

I placed an order for "Ten Toes Boards Emporium Zed Bamboo Longboard Skateboard Cruiser, 44", Aqua Fishtail" on 25th Nov. Since I am a Prime member, hence the delivery was supposed to be by 27th Nov as claimed by Amazon. On 28th I asked about my order the answer was it is in transit. Shall be delivered on 29th. Again on 29th same answer with new date of 30th. On 30th again I contacted them and now they are telling me it will be delivered on 2nd December. Seriously is it a joke or what? Really pissed off. Poor customer service. Never going to use Amazon, overly priced and rated.

Here's our experience with our last four orders: 1) Delivered Late, 2) Received a text that order would be late, then received an email it was being sent back because it could not be delivered, then received an email that the item was damaged, and finally, we were emailed informing us the order, which was scheduled for delivery on 11/7/18 would not be delivered until sometime in January. Ordered the same item from a Prime seller and the day it was scheduled to arrive, we were notified that the order was canceled with no explanation.

I couldn't return my item due to a hazard and I was told by an Amazon employee to "hide the hazard and don't tell UPS about the damage." I got hung up on twice. And one person in chat constantly copy and pasted the same sentence over and over again when I asked to speak with a manager because his solutions weren't working. I canceled my Amazon Prime and I'll never order from Amazon again. Horrible.

Bought Salter Nutri Pro Super Charged Multi-Purpose Nutrient Extractor Blender. Got it shipped to a UK courier so it gets delivered to Malta. Delivery charges were 14 euro. Item costed over €40. Now I have to send it back to get a refund and the postage is going to cost over €40!!!! It's one thing if I didn't like the item however this item was defective. Smoke was coming out of it when I used it for the first time. I'm lucky my house did not catch on fire!!! Totally unacceptable!!! Contacted Amazon and I keep getting an automated email from a different person.

I have been an Amazon Prime member for about 12 years. Over the last six months amazon has not been honoring their 1-day /2-day deliver service. I placed orders for next day deliver, but 2 - 3 days go by and I still have not received my orders. I just end up cancelling the orders. Why are you promising next day or 2-day delivery if you are not honoring that. Amazon gives you promotional credits to try and compensate you, but you can use it if the product is sold by amazon; issuing the promotional credit is not solving the delivery issue. Wake up amazon.

I recently canceled my Prime membership. The process appeared to go well; I received confirmation of my cancellation and a refund for the current month in which I hadn't used Prime benefits. However, the next month my membership was reopened without my permission and I was charged at the monthly rate. I noticed the fraudulent charge and had to cancel my membership again. I was refunded for this month as well, but this kind of slimy business is indicative of the purportedly customer service focused electronic commerce behemoth. It is no different than stealing. Amazon does not deserve your business.

Poor customer service and they won’t refund me. I receive some energy drinks in the mail today and they were leaking. Busted up. I called and they won’t even do nothing about it. They said, "Sorry too bad," and they won’t even verify my account. My address is wrong. It’s the same address I’ve been using. It’s what I do every product. Very very rude. I will never use Amazon again.

Another member of our household made a purchase through Amazon. Per my previous review on 08/02/18, Amazon has a bunch of random people making their deliveries. Earlier today, there was a loud violent banging on our front door, to the point where it could only be described as aggressive (not "assertive"... AGGRESSIVE). Shocked at the rudeness of the person calling, I went to the front door and opened it within 10 seconds of the knock, and I saw the back of a young man of about 22 all the way down at the curb, jumping into an unmarked white van. Once again, Amazon's "employees" cease to amaze.

I order a lot of things on Amazon, so I figured I'd pay for the Prime membership for the free 2-day shipping. Over the past year, I've gotten at least a dozen late deliveries from Amazon that were promised 2 days. What really grates me is when the item shows that it will be delivered in 2 days, I then buy it and the order detail shows that it won't be delivered for a week or so; this practice is fraudulent since Amazon knows this but won't be upfront about it.

I wish at this time we could have an alternative to Amazon, but the fact is that other e-commerce sites do not offer same variety because they do not have so many merchants, creates what I feel like a monopoly. Bad Service and no alternatives.

I ordered 2 items 2 days ago and was promised delivery yesterday. Today tracking says this: We're sorry your package is late. We're working to get your package back on track, and we'll let you know when your package is out for delivery. Please come back Saturday if you still don't have it and we'll help you out. Was expected Wednesday, November 28. When I ask Alexa where my package is she says it will deliver by Dec 6!!! WTH, Amazon?!

Several late Prime 2-day shipping orders. Finally fed up after another delay and contacted Amazon customer service through their online chat. Total unaccountability from Amazon even though they agreed promised 2 day delivery. Offered $5 credit on $50 order and wanted to give me phone number for carrier of shipment so I could deal with them further. Are you kidding me?! Don’t ask me to do YOUR job Amazon. You deal with the carrier, you hired them! Even when I spoke with supposedly the top customer service person, I literally had to ask for at least an apology on Amazon’s end, because they had yet to say they were sorry after almost a 30 minute conversation. Ridiculous. Very disappointed in this company I have done business with since they began. Get it together Amazon and stop making shipping promises you can’t deliver.

A few weeks ago, I ordered a battery for my wife's cordless phone. In a couple of days, an envelope arrived and I received notice that the order had been delivered. The envelope was empty! It took an entire afternoon to get a refund. About the same time, I ordered a DVD burner on eBay. (Be patient. This will come back to Amazon.) I received notice that the order was delivered. When I opened the envelope there was no DVD Drive. There was a 10 inch silicone rubber **!

11/25/18. Hi There, I made an order in Amazon, order no: ** which should be delivered on 19/11/2018. I received a message on 19th from Amazon that says my order is delivered but it's not delivered yet and courier people are not answering for my calls. Few times they responded and courier boy told me to remind him later to deliver but he just left the hometown with the parcel. People trust Amazon very much but they are bluffing the customers before they deliver and they are very careless with customer orders. Courier people are quite unprofessional. They haven't responded to me even after I submitted feedback to Amazon, so they don't care a customer.

I have ordered from Amazon for years. Last year (2017) I started to have problems with deliveries, customer service, and inaccurate reviews. As a Prime member you are guaranteed overnight or 2 day shipping on various products. Deliveries stopped coming on time even though I was paying extra for the service. I realized that I could never rely on Amazon again when 7 out of 10 Christmas gifts I ordered with guaranteed delivery dates didn’t show up until after Christmas. Each gift was from a different company so it wasn’t as if just one company made an error... and they were all ordered 2-3 weeks in advance. When they didn’t arrive on the guaranteed dates I called customer service and was guaranteed another date. Still did not receive the items and all the while the items were still being offered for sale on Amazon with a guarantee to arrive before Christmas.

I was expecting an Amazon delivery, when I got a call from a number I didn't recognize and a man's voice said "** you son of a **", twice. I hung up, and later tracked the call, learning it was the Amazon delivery phone number. Amazon took my complaint information and told me they would escalate and respond within 24 hours. I never heard from anyone so called after three weeks, and they told me the ticket was closed after escalating to the carrier. In other words, Amazon has no accountability at all for the psychopathic behavior of the drivers that deliver their packages. I don't feel comfortable ever having another Amazon delivery to my home. I got a $20 credit for this. A further insult.

I’ve been long time Prime member and for the last month all my orders are delayed. It’s okay if just one day delay but 2 days delayed and calling customer service seriously!!! What the ** is happening to Amazon!!! What’s the point of paying monthly fee just to get the 2 day shipping if it's always late. This year they become worst, not reliable and exaggerated pricing. Now I prefer buying in Wayfair. Within 4 days big furniture will be right on your door sometimes earlier than the expected delivery date. I hope Wayfair will add more stuff and take over AMAZON. FYI I purchased 3 small same item. 1 was delivered and 2 has been delayed for 2 days now!!! Hell.

Ordered a mattress topper from Amazon. The charge went through on my credit card but when the item did not arrive I contacted customer service. Amazon had no record of the order or the charge. They didn’t even have my credit card info.

I am an Amazon Prime member. Amazon uses locally contracted individuals in many areas to deliver some of their items. In Sacramento, CA, the level of service is so bad, I am reducing my orders from Amazon. They need to get their act together and consider increasing their use of UPS and USPS. We have had packages delivered to the wrong address which causes us to have to knock on neighbor's doors and ask if they have our packages. We had a recent order where there were 3 items under the same order number. Only 2 were delivered yet, Amazon.com stated that the items were "handed directly to a resident". This was an absolute lie by the contracted deliverer. The two items that were left were simply placed on our porch!. The third item simply wasn't delivered. Who knows where it went.

I was a loyal customer to Amazon. Then they started Prime. Because I did a great deal of ordering through them I joined. Every year after they raised the price and orders was still taking up to and over a week. This past year the prices of goods started being not so competitive. So I have been purchasing from other sites. Well all day Cyber Monday I made all my Christmas purchases. I never received Email confirmations. Today Tues. I looked and every order was placed in future purchases. They canceled my orders. So I canceled my membership.

Just wanted to warn all consumers... If you plan on ordering a magazine subscription on Amazon's website, be completely sure you want it. If you change your mind within a couple of minutes, you're screwed. Amazon will not let you cancel a magazine order. You will have to wait until the order gets sent to - and processed by - the publisher before you can take any action... And by then, it's too late. Amazon's cancellation policy and customer service in most other categories is great, but this is one area in which it fails miserably.

I am a member of the Amazon Vine program, a program that reviews products for various manufacturers. I am currently having problems getting the reviews to post on the site. Until recently, Amazon had been very responsive to any email inquiries. I would get an automated response telling me they would answer within 24 hours. I have been emailing Amazon now for days and there is no response whatsoever. It's as if the entire customer service department has gone on vacation. I also purchase most of my items from Amazon and have for 10 years. I am rethinking this if they can't at least respond to an email.

Amazon is deliberately slowing down orders if they can't strong arm you into paying for Prime. It takes at least a week before the order is shipped, though they used to be shipped in a day or two before Amazon started shoving Prime down our throats. I usually use eBay whenever I have the chance since they ship immediately and offer the same level of purchase protection. I used to like Amazon but they just don't seem to understand that most people aren't going to pay the outrageous Prime membership to get thing shipped in a reasonable amount of time, and it concerns me that so many jobs have been lost. Thanks to this company and their aggressive approach to putting mom and pop businesses under so they can have a corporate monopoly.

I am a frequent Amazon Prime purchaser and have received great shipping service whenever my orders are shipped by UPS or FEDEX. Lately, some of my orders have been shipped using Amazon Logistics (AMZL US) and I have been dissatisfied with how my deliveries are handled. When it rains, the delivery representative will leave unprotected packages on my doorstep where there is no cover. UPS and FEDEX treat my packages with TLC by covering/wrapping them with plastic bags. This extra step helps to reduce returns to Amazon for damaged products.

Sam's Club has this Mystic Chai for $41.00 for a 6 pack versus Amazon at $83.00 for a six pack. I'm starting to compare prices on other items and finding Amazon to be more expensive. I would shop around other places before purchasing an item from Amazon.

I noticed one morning that an amount went off from my bank account, the ref showed that it was Amazon, Amazon's customer care regarding this because I did not order anything so there was no reason for that amount to go off. They sent me an email stating I should fax my bank statement with my account number and shipping address to them, I emailed them countless times that I can not fax, I am from South Africa, I need them to send me a secure email address so that I can email them what they requested. So the next day I receive an email saying that they closed my account and I cannot open another one. It actually feels like they stole my money, and before I could lay a complaint they closed my account. I am very upset, I actually enjoyed using Amazon online shopping.

While I do use Amazon regularly I have come to this piece of advice for others - Beware of what you order together because it may ship together and create problems. Items are often thrown into over-sized boxes with no packing or product safety concerns and shipping will cause disturbances that can cause damage that would have easily been avoided with a little care. Case in point - I ordered a soft cover book, a Christmas gift, and a tub of fireplace creosote remover on the same day, not thinking that all would be thrown into the same box with no protection.

I live in a small apartment complex where the office is frequently closed. Amazon delivery did not even attempt to deliver to my door, they just post in the tracking information that they could not leave package in a secure location. What could be more secure than ringing my doorbell and handing me my package?! I WAS HOME THE ENTIRE DAY! I stayed home an entire Sunday waiting for my delivery that was to occur that day and it never arrived because they were too lazy to come to my door! This order was most of my Christmas shopping. If Amazon refuses to even try to deliver to my door, then I will have to refuse to purchase from Amazon.

Until October of this year, I have been an Amazon Prime member for 9 years. For the first 8 years, I could only praise Amazon and tell everybody that I knew they should have an account. I don't know what has changed with their customer service but it's gone completely down the tube. They change delivery dates after items have been ordered. They promised you two day shipping but what good is it when they don't ship an item for 6 or 7 days? That happens all the time now. I will buy something on Monday will be told it would be delivered Wednesday. After I purchase the item, 7 days will go by until it ships and a new delivery date is revealed. I've even placed orders and received a package sealed with absolutely nothing in it.

Ordered an item to give as a gift and it was delivered in its original carton with a delivery label stuck on the box -- where it was seen by the recipient. Merry Christmas. If I order a T-shirt, it comes with enough packaging to foul the environment of a small city. This time, no wrapping, packaging, or protection of any kind. Make up your mind, Amazon.

Making reviews due to retaliation from Amazon. I have been having issues with Amazon the past year on getting my packages. They will absolutely not deliver straight to me but they deliver to the apartment office. When they deliver to the office the office manager ask if they even tried to deliver to the apartment and they say yes although I am always home. This is an ongoing issue and I have called every single time it happened to lodge a complaint.

Recently had bought a Sewing machine motor from Amazon price at Rs.968 and had to self-return the product, courier charges Rs.450. It took more than 3 weeks to solve this issue and receive the refund. Amazon CUSTOMER SERVICE IS A NIGHTMARE. I called Amazon more than 10 times in 3 weeks, visited the courier office nearly 5 times to check the delivery status. On one of the calls, Amazon told they would contact the seller and get back to me (which they never did) and at a later point on another call they told have placed a request with the seller to contact me (insensible). And finally after 3 weeks got the delivery confirmed personally calling the seller (recipient), he said that he had already received the item a week ago.

For 6 months (maybe longer) every item I purchased from Amazon and was shipped via the US postal Service (USPS) has failed to arrive, yet USPS claims it is delivered. I have since learned from other people who have witnessed the deliveries, that USPS was simply leaving items on the sidewalk, in an area rife with property theft issues. Every time, Amazon would resend the items or issue a refund and make me repurchase at a higher cost. If they resent the items via UPS or FedEx, I would get them. Every time they sent an item via USPS, if it was too big to fit in my mailbox, I would not get it. 100% failure and I mean 100%.

I have bought one MuveAcoustics earphone worth Rs 600 and when I have received and opened the box, I found the earbuds completely fill with dust; moreover the box was not sealed, it was just untidily taped. When I raised the request to refund my amount into my bank account, I was not getting the option. Also, I called the customer care yesterday to initiate the refund request and I will not do any more shopping with Amazon, but nothing happened and I have not received any confirmation. Again, when I called the customer service they told that there is no option for refund and I can only replace the product. I mean what, executives are not clear, sellers are selling used product. Is that AMAZON?

So, Amazon is pushing the heck out of their "Prime" service. Unfortunately, prime has become "sub-par." Amazon touts 2-day shipping with their Prime service. That is stated in the agreement, as well as on every order marked "Prime." When we ordered some lawn mower blades marked "Prime", the order, placed on August 13, for delivery on August 23. How is that "Prime 2-day shipping?"

I recently purchased a men's mountain bike and assembly service from Amazon. The bike arrived with a broken part, but it was not detected until during the assembly (for which I paid Amazon $90). I tried to contact Amazon to see if they could help me, but they stated that for products supplied by 3rd parties. (Isn't that almost everything they sell??) They won't help and their policy is for me go chase their supplier myself. It seems common sense to replace just the broken part rather than disassemble and return the entire bike at a far higher cost, but there seems to be no way to get Amazon to listen to this nor support the product THEY SOLD. My conclusion: they are a good place only for buying things that will likely never require customer service or a warranty follow-up.

Infuriating bot asks the same question over and over then you get to a CS agent and they ask the same again. They charged me 3x for an item and overdrew my checking account, saying that none of the payments went through so they tried again. Well they went through at my BANK!

Every order I have had shipping issues, from them changing dates to when the order will arrive, to damage, to orders not showing up. The latest issue I order something my mother needed while recovering from surgery. I was given Tuesday as the delivery date, after they shipped it they changed it to Thursday. However, when I was checking out I ensured it going to be delivered by the day she needed. But lo and behold they changed the delivery date after I placed the order. I have also had them try to get me to return a book that never showed up. Took 3 weeks with customer service to get this fixed. Amazon needs to get their act together.

I ordered 2 products from Amazon and got only one but the with the bill of both products. I didn't get that Axe deo. I have been trying to call customer care since 2 hours but can't reach. This is totally wrong and the tracking status showing that product has been delivered 2 days ago. Don't buy anything from this ever after.

I live in an apartment complex & I leave CLEAR instructions that my items CANNOT be delivered to my front door because they get stolen, so instead to put them on my enclosed back porch. I would say 75% of the item, this is ignored, resulting in my item stolen & me being on the phone with customer service for about an hour to get it replaced or refunded.

For years (since 1996) I have used Amazon and without fail they have provided excellent service. Their return policy is hassle free and a key reason to use them. Highly recommended. I had a MP3 player that failed after the standard return date and with a call they said, "Send it back. No problem."

We live in an area served by "Rural Route" postal delivery boxes some distance out on the street from our residences. Some of us have long driveways. We have repeatedly had to call Amazon Logistics to complain that their drivers misdeliver packages either by not even leaving them close to us, sometimes at the wrong address, sometimes just tossing the package at the base of the RR postal box, and, worse, jamming the package into the RR postal delivery box in violation of Federal Law. AMAZON simply does not care. They sub-sub-contract the delivery to individuals who are only interested in the most speed in dropping off packages so they fail to follow Amazon's protocol of actual delivering to the address.

I am unable to log in because of a hacker on my email. I have spoken with 12 representatives over the last 10 days. All of the representatives submit a ticket and I am supposed to have it resolved within 24-48 hours. That has not happened yet. As a matter of fact, I haven't heard anything from them. I have now lost an audible membership that I have had for 3 years. This is truly the worst customer service that I have ever dealt with.

Elite carpet/not yet received - The carpet delivery note shows the order already delivered but no order was delivered at either addressee end or at courier who delivered regularly from Amazon. You are requested to intervene and deliver at earliest please.

I’ve been with Amazon since 2003. I used to brag that they had the best customer service ever. They now have the worst. Prime can’t deliver as promised, most of items are from China and take forever to arrive not to mention who can afford a return if needed. Customer service chat is manned by incompetent, ignorant and non-caring associates who have never been trained in dealing with the public nor in the art of learning the English language. I’ve complained them on so many occasions even asking for management but nothing changes. Probably wasn’t management anyway. I told them and everyone I know that my Amazon days are over. I’ve sold my gift card balance and have left skid marks as I’ve departed. I feel relieved already.

I got the following heartless and cavalier email from Amazon. Gee "big Corpa" nice to know you give a crap -- YOU MUST DO BETTER!!! "We’re contacting you to let you know that our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action."

An item didn't arrived but is marked as having arrived. The Amazon website is Kafkaesque - there is no way to complain about having been robbed this way, no possible recourse. "Go here to leave feedback" leads to nowhere. Ghastly.

Over the past year most of the “prime” eligible items that I have ordered have rarely been delivered within the two day delivery window. I preferred several special gifts on 11/18 that were needed by Thanksgiving. On 11/21 around 1 pm I checked my account to see that the delivery had been pushed back to 11/22-11/24. Well that wasn’t good. When contacting customer service I get the standard “we apologize for the inconvenience “. They really don’t care because they will do just fine without my business, but I also own stock, which I will be selling as well. While they are discounting memberships for “some” we all pay the price. Not to mention that price will be going up in January. Just go directly to the company you want to order from, at least that way you will get true information rather than empty promises. Thanks for ruining my Thanksgiving AMAZON!

Over the last few months, the Prime items I'm ordering from Amazon are consistently late. Very few are delivered within the Prime 2-Day shipping window, and many are delivered days or even WEEKS later. I ordered a box of pens on 11/9, marked as Prime eligible for 2-day shipping, and they didn't arrive until 11/20. I called customer service 3 times during the waiting period, and was eventually issued a refund for the item even though I got to keep them when they arrived. I placed an order on 11/19 ago for a housewarming gift for a friend that was slated to be delivered today (11/21, the day before Thanksgiving). I just got an email that delivery has been pushed to 11/22-11/24, which is after the housewarming party that I need the gift for. I attempted to chat with an Amazon customer service agent, who was useless and refused to do anything - he would not refund the item or my Prime membership, offered no apology or explanation.

Multiple times, I've ordered items listed as 2-day Prime shipping and they 3-7 days later. Customer service ranges from incompetent to horrible. Cannot locate package and assure me it will arrive tomorrow. Language barriers are an issue and they must read from a script. Service has gotten progressively worse over the last few years. Time to slay the giant, we need another customer-centric company to fill the void. Sorry I renewed my Prime membership and cashed in those Amazon gift cards.

I bought a cell phone from Amazon, and in less than 1 month I had problems with the device, it started to get very hot and the touchscreen was locked. I requested the return of the product, the seller accepted, gave me the data and I posted it on October 31st. But so far I have not received my money and no other cell phone, and Amazon did nothing to try to help me. I have proof of the UPS post saying that the seller received the cell phone, I already called Amazon to clarify and I still have my money and using my old cell phone. I am disappointed with Amazon, and I no longer trust this company to do my shopping.

Over the last year Amazon Prime promises of delivery has failed over and over. I'm one of those people who is willing to pay more for something I can have sooner, the main initial reason why I had a prime account. However, over the last year, Amazon products guarantee a delivery date but once you make the purchase, this delivery date will often change. I've called customer service on several occasions and they are either extremely helpful or totally useless. If you think it's worth paying for an Amazon Prime account for guaranteed delivery, think again. It's totally becoming a bait and switch! The once wonderful service of its guaranteed promise to deliver is failing big time and few in customer service will admit it. I've had so many issues with this, I can't possibly be the only one it's happening to. There are so many other sites that are cheaper, why waste your money on Amazon. Shame on you Amazon.

I ordered an air purifier on Amazon Prime, because I became sick from the unhealthy air in Bay Area, CA due to fires. I was going to purchase a better air purifier from Costco but they would not deliver until the 20th of Nov. Amazon Prime assured delivery by the 18th of Nov. Today, I got a text message that finally my package was out for a delivery. I watched the driver's GPS to literally stop maybe 300 yards away from my house and then, he/she turned away and drove in a totally different direction. I contacted Amazon.

I've had to deal with customer service from Amazon multiple times. They are either amazing or absolutely atrocious. And I have to say 9:10, it's the latter. I have been just plain lied to, misinformed, treated like I was stupid, been ignored, had to deal with a clear language barrier, etc. The latest event was for an item that was mistaken canceled. I contacted Customer Service ASAP, the rep never really answered my questions or paid attention to what I was saying. Kept saying things that had NOTHING to do with my issue. I don't know if they are trying to help too many people at one time, don't care, or maybe they don't have a good enough grasp of the English language. Could be any of these or a combination. They do this to me all of the time.

I am writing mail regarding the subject of OnePlus 6T, I pre-booked it on October - 14 & order Id is **. According to offer, I must get 500 Amazon pay till 6th Nov and coupon code to purchase OnePlus bullet air phone in my email by 15 Nov. Both things I didn't get till now. I called Amazon on 15 Nov and had discussion with customer care person. He assured me I will get that next day on 16 Nov and he informed that it happened due to some technical error in Amazon. I waited till Saturday and called again to Amazon for same subject, customer care person said, “Sorry to call twice for same subject” and assured again I will get both things very soon.

Usually I have good experiences with Amazon and its customer service reps, but after todays online customer service chat I am horrified at some of the people Amazon employs. Enter employee Ruchitha. I was trying to get a print out label for my roommate since he doesn't have Prime and isn't really internet savvy. After he had bought a dvd that wasn't playable in the country, he called customer service and a rep said they were going to send him the correct one. They sent him the same, wrong item. So he had 2 returns to do.

There was a time I was a super-Amazon fan-boy, but those days are long past. If AMZ is good at one thing these days, it is finding new and innovated ways to anger their customers. I try to find the best deal with products all the time and use what discounts where I can. Apparently, AMZ does not like this and has taken to locking people out of their ability to comment on products if they feel you are not paying the top price. Today I had the simplest question about a feature on an item I bought on AMZ, but cannot ask the question as apparently, I am persona non grata these days. I got the product with a discount via research on the net.

Prime 2 day shipping seems to be a thing of the past. I have been a Prime member for years and always received my merchandise in the desired time frame, but no more!! I have had numerous conversations with customer service and supervisors. All they do is give me the runaround and tell me their policy has not changed. "Two day shipping starts when the item leaves the warehouse". They can't ship if the items are not in their warehouses, seemly blaming the vendors. Shame on you Amazon for not telling the truth. To save money, Amazon no longer uses reliable trucking companies to move merchandise from vendors warehousing to Amazon warehouses. They can't ship what's not available. Nice way to save a buck. But keep taking our membership money for services you no longer can provide.

Guys, Amazon say customer satisfaction is first but I had a very very bad experience with Amazon 2 days back. I had ordered MI A2 phone 10 days back and since I was out of station, the moment I ordered the phone I gave a call to customer support to reschedule it. They assured me it would be delivered on 14th November as per my request. After all this communication you won't believe the courier guys used to give me a call daily for delivering the product and I used to tell the same story that it's being rescheduled to 14th. It was really irritating and disheartening.

Twice in the last three weeks we had a delivery from Amazon AMZL service where the driver drive in our grass. The first cut across the grass at the end of the driveway. The second time drive the entire length of the driveway two feet onto my grass creating a 100 foot long rut. I complained and they told me they would look into it. How about repairing my yard... I'm looking for other online services.

I began buying and selling on Amazon.com in the 1990s. I have a Prime Membership, have Kindle Unlimited, was a Vine Voice, a Top 500 Reviewer, and have two of my own books for sale at the site. Over the years I have had packages lost, been charged for items in error, and experienced other issues. So has my husband, who has his own Amazon.com account.

The past six months have left me feeling like Amazon’s promise on 2 day shipping with Prime is a joke and false advertisement. We are paying for Prime and not getting what we pay for. It’s like paying for a product and not receiving it. I’ve had items returned to the seller because Amazon has said they couldn’t deliver to my address halfway through shipping. I’ve had several Prime items take 3-7 days to be delivered because of “delays”. And prices for Prime have gone up. It would be nice to have Amazon go back to being a company that we could rely on again.

I had been a long time Amazon and Prime customer. Although I rarely post reviews, my review privileges were permanently disabled due to their assertion that I was not abiding by community guidelines. After emails and calls to customer service to understand what happened, the only information I received was that they asserted that I was somehow connected or receiving compensation from a vendor for my reviews. This couldn't be further from the truth. With no way to resolve the situation I closed my Amazon account and ended my relationship with their services.

We ordered a furniture storage bench. Box and package arrived damaged. Spent 4 days trying to resolve the issue with customer service. Customer service over email authorized refund that did not have my consent and requests furniture to be shipped back with us going out to get a box. Called them back to explain to them the situation. Agreed to have company sent a replacement and the damaged furniture will be shipped back in the new replacement box. Card was charged again but replacement was not scheduled as originally promised and told that it could not be done this way. We wasted 4 days trying to resolve this issue. Just a terrible experience overall. Wasted our time and money.

In the past couple years the company has really gotten bad. Shipping out used items they claimed were new, shipping me out empty packages that are stamped by USPS saying "received with no contents" And then when I write a review stating the facts that they sent me an empty package they have now blocked me from writing any reviews at all. I was in the top 1% of ranking reviewers and now I'm blocked because they say my review is biased? They shipped me an empty envelope... Simply put, if you don't agree with Amazon or have anything positive to say you're not allowed to post, they had become just like Facebook. They have even removed the not helpful button from reviews, only positive lies are allowed. Now you can't write the truth.

I used to love Amazon. Now they take 2 weeks to fulfill an order. I tried to order one item twice during a 6 week period and neither ever arrived. I was given refunds but what a waste of time. I pay for Prime but deliveries often take well over a week.

They raise the price from $99 to $120 but the service got worse. First, their own brand delivery company (Amazon Logistics) used to false claim the packages have been delivered but in fact, they lost it in transit. Second, their customer service is extremely ridiculous! They refused to assist, appear impatient throughout the call, transfer me to different department back and forth. Lastly, most companies do not recognize Amazon. No warranty even if you pay full price. I suggest you buy directly from the official site. They usually offer free shipping. Don't waste your $120 for unreliable shipping and service.

I cannot give a review on this because I have not received it. I ordered it and two days later got an email that it was going to be late. I called Amazon and talked to a supervisor because the email had said that it was sent to the wrong shipper and in fact it was not even shipped out yet two days later. The supervisor said she would call and do what she can to get it out. I received an email the same day that it was finally shipped. Just received an email again two days later saying it is not on track and will be late again. I looked to see why and instead of it going from Baltimore to Charlotte no it is now in Philadelphia. Amazon is so incomparable. Late shipments are a norm for Amazon lately. If you want something for Christmas do not get it from Amazon. Get in from any place else. At least you will have it in time. Nothing but idiots from Amazon. This is a review I sent to Amazon and they said they could not post it. They don’t want anyone to know the truth.

I ordered a product this morning advertised as same day delivery if ordered within the next 3 hours 44 minutes. As soon as I submitted my order, I get a confirmation stating my order is guaranteed to deliver 11/18 which is two days later. This has happened several times now. Unethical business practice and very misleading. Not only am I overpaying for the product, I can’t even get next day service. Unacceptable.

I ordered on November 12th. Was informed about delivery on the 14th! Got a email that it will be a day late, no problem! Now it's the 16th. Haven't heard anything from Amazon and wondering if my package will arrive... EVER! Needed this item for Monday... that's why I pay Prime! Checked delivery and is still in limbo! No Prime here! Mad about them not even sending me an email. Not worth the free delivery. I got Prime because of the speed not the cost. Once and "if" I will receive my package I'm canceling! Too expensive for this crappy service. I am willing to pay for shipping and wait for it than paying Prime membership for something they promised they can do and are unable to deliver! Waste of money! Gave it one star because I had to, otherwise blank!

UPDATE: I seldom order "same day delivery" - I just don't have the need very often. But I have used it about 3 or 4 times. I have never received the item I ordered on the same day. Never. But I haven't ordered very often; so I have just chalked it up to being random. Last night (Thursday night), my backup hard drive began to fail, and I needed to order a replacement ASAP. Because my work day today was so packed, I decided to try the same day delivery option. I was careful to check before I submitted the order to make sure that, indeed, it was scheduled for delivery by 9 pm tonight (Friday night). The website even said "Delivery by 9 pm Friday."

I am tired of ordering 2 day shipping and find the order is lost in transit or delayed in transit. I pay for Prime for a reason and one main reason! 2 day shipping... On time. Unacceptable to keep messing with people's money and orders. Someone out there needs to give this online retailer some competition, they own almost half the market!

I am a Prime customer and Amazon Prime raised its rates recently which I paid for in order to have free 2 DAY DELIVERY - not 3, 4 or 5 day delivery. Until the last 2 months, whenever I ordered Prime I would receive my products within 2 days. Now I'm receiving products 3-5 days - what am I paying Prime for? Also Amazon's prices have gotten higher than other providers, but I thought that maybe the cost of convenience, along with paying Prime. Now however, I'm paying higher prices, PRIME, AND NOT GETTING CONVENIENT DELIVERY when I need it. I'll not be renewing my Amazon Prime again. I can only imagine how bad it will be as we get closer to the Christmas season.

I have been a long time customer of Amazon but lately, their shipping leaves a lot to be desired. I had a package where the tracking says it was 'delivered' in a secure place at 3:AM in the morning. 3:AM??? I checked and there was no package anywhere. I have no idea what they did with it. I filed a complaint and they are sending me a replacement. I also live in an apartment complex and rather than deliver packages to the door they are leaving everything in the lobby where anyone can pick it up and steal it. I have complained several times about this but it still continues. Amazon delivery service is the worst.

I became an Amazon Prime member because of its two days shipping that is offered IF and ONLY IF a PRIME membership is bought. LIES! LIES! Many times most of the items are advertised as two days shipping with PRIME. Yet arrived days and days later. Also, customers like me, received delivery verification emails on the same day the packages are supposedly to arrive with PRIME, which never came, but the customer service just excuses the lateness by acknowledging that such emails are sent automatically. Give me a break! Conclusion: AMAZON PRIME IS A RIP OFF! DO NOT GET PRIME... NOT WORTHY AT ALL!!! SHAME ON YOU AMAZON???

The promised PRIME "one day delivery" never arrived!!! I placed an order on 11/14/2018 and was offered a delivery date of 11/15/2018 for all of the items in the order being fulfilled by Amazon! I have been waiting the entire day for the order to arrive! Finally, I tracked the order and was informed that it would not arrive until 11/16/2018 and was being passed off to USPS. If USPS runs true to form, I will be lucky to see my order by 11/17/2018! This is not the first time Amazon Prime has missed a delivery date! Amazon is really getting sloppy!

Updated on 12/31/2018: Amazon is not at all what it used to be!!! First they raised their Prime membership cost, then they pretty much stopped Two Day Prime, then orders started coming late (there are times I get a text saying they're four stops away and it never gets to my house until sometime the next day!!!) And NOW I go out to my mailbox on a RAINY day to pick up a package and discover it was DROPPED IN THE GRASS NEXT TO MY MAILBOX!!! I was on the fence about a membership renewal in 2019 but now I doubt I will! The best thing about the OLD Amazon was their customer service and they've lost that completely!!!

Prime 2 day delivery: Longtime Amazon customer with very positive experience until I inquired about delivery changes for Prime delivery. I tried chat twice and did not get an answer. In fact they denied it but gave me small $ credit. Something is up long or short term I do not know. Anyone with info, please share. Amazon is not talking. Bad timing for sales, am looking at other options. Very sad. I always had high opinion of Amazon until now.

AMZL just started delivering in my area of Theodore, AL. Worst delivery service I have ever dealt with, one package was left in a downpour next to a door, when the driver had to literally pass TWO covered areas to put it out in the rain. Next package had been out for delivery for multiple days (when I was supposed to have 2 day shipping). Not what I paid for at all when I bought a Prime membership. Don't waste your money.

I have been a prime member for some time and never had any problems. Now out of the blue my 2 day delivery has turned into who knows when delivery. Forget trying on-line chat or customer service. You will get nowhere with them because they won't give a straight answer. Surely something has changed but they aren't going to admit it. Many sites offer two day shipping/delivery. I guess it is time to start shopping elsewhere. Farewell Amazon.

I love(d?) Amazon. I have been a loyal customer since they opened their doors. I have spend more than I should have at Amazon. The last experience left me infuriated. I purchased tires for my car. Amazon promised to deliver 2 days later. 5 days later - NO TIRES. We call customer service and they tell my husband all is well - they will be delayed. 10-days later - NO TIRES. This is of course after my bank pre-authorized $805. My husband calls again - customer service rep tells him that the tires are NO LONGER AVAILABLE from that seller. We tell the seller, Forget it, cancel the order and we will buy elsewhere.” The rep cancels the order and sends my husband an email that order was cancelled.

I have been using Amazon for years and think that they are great. That was until they stopped using UPS and USPS. Any deliveries from Amazon that I still receive using UPS and USPS, they have been great and by my front door under covered porch. Every delivery from AMAZON’S own new delivery service has always been horrible. I complained to Amazon when one order was left in the rain by this new service.

I met Amazon employees in their IT Dept. They think they are better than others. Very rude ignorant and nasty! When I tried to return defected products they told me I have to call their vendor. The vendor was not even answering! So no RETURN Policy. Period! It happened to me twice and my friend once! And Amazon absolutely does not care!!!

Order one Bell Motorcycle Helmet, it was not available. They accepted the order, waited 30 days for them to get the helmet. After that they simply canceled my order. The item was available on other Amazon marketplaces, they simply don't care. After that I ordered a new Bell Helmet way more expensive, they say the item is available. For 3 days I been waiting for them to dispatch the item. Probably, will have to cancel the order and return all the item I am waiting for them to deliver. Will stop to buy on Amazon if they don't deliver the helmet, very angry with them.

I had ordered an album from one of my favorite artists on Amazon Canada. It was one of the rare items that I wanted to receive the day it was released. The day before the item was released, I got an email saying my order had been shipped. I was hoping to get it the next day since that's what it usually takes. But when I checked the tracking on the Amazon website, my order wasn't really shipped. It was only transferred to another Amazon warehouse. The carrier didn't have any info since it didn't have the package. But my credit card was already charged. It was only shipped 4 days later. I finally got it today, but I'm still mad at Amazon.

I want to share my awful experience with Amazon customer service. Think ten times twice before ordering something from Amazon. So my experience. On Monday (Remembrance Day, Public Holiday) I got an email of “Delivery Attempted”. All day I was at home, there wasn’t any sign of USP delivery attempt. I contacted with Customer service and was convinced that my package was accidentally scanned in wrong location and tomorrow I’ll receive it. Representative said that she contacted with USP (as I understand now, it was false).

Our condo building has repeatedly told Amazon delivery they have to buzz staff who accept the package. Once again, they did not buzz, then emailed me for an access code. Then, this morning two more emails saying packages both were damaged and returned. They will issue a refund. Unacceptable, unacceptable. We have NO problems with FedEx or UPS, ONLY WITH AMAZON. Building manager has repeatedly talked with delivery people. No change in their behavior. We have a building of 85 people. We are FED UP! 85 customers who can't get a delivery person to read instructions at the door, buzz, staff comes and accepts packages. We have 24 hour staff coverage How hard is this to do? PLEASE deal with this issue or we will discontinue using Amazon.

Same old story... A company becomes so big, they stop caring about the people who put them there. I pay over $100/ year for Prime, but they NO LONGER HONOR the terms. I ordered 5 items a week ago and they haven't even shipped yet. The projected date to receive them is almost 3 weeks after the order. I USED PRIME! They are breaking their promise to their customers and everyone is noticing. They better be prepared for the backlash when WalMart and others beat them at their own game. Serves them right if they suffer big losses.

Two day free shipping? Not anymore. Every order I've placed has shown that the expected delivery date on the "free 2 day Prime shipping" is 7 - 10 days. Two days has morphed into more than one week. Even when the purchase is from Amazon rather than its marketplace sellers. It's a total rip off as they're trying to boost their profit margins by not fulfilling their promises. Sounds like they work for the Trump administration.

Please double think before we order items from Amazon. I have ordered a gaming laptop and headset and they cancelled the order and when I went in and try to reorder the same item and found that item price got hiked to 200$. I spent more than hour of time with customer support with no help.

Lately, I have waited and waited for my 2 day shipment to arrive. The "delivery contractors" give excuses that are lies - "had the wrong gate code," "neighbor would not accept," "business was closed," "left at doorstep." I am a business that is open 24/7 365 days a year. There is always someone here. Tracking says the item shipped a week ago, but then, after 2-1/2 hours of "chat" time, customer service admits that the item hasn't shipped. They are a call center trained to use words such as disappointment, frustration, and inconvenience. They also use your 1st name "to build that relationship". Sometimes they will re-send the product and the original arrives several weeks later. Sometimes it does not, making me question if the item was EVER sent.

Amazon double charged my credit card for a purchase I made, and after calling customer service, 888-280-4331, Alexia **. told me it was my credit card company's fault and they needed to reverse the charge. She explained it was a pre-authorization that Amazon always does and the credit card company was suppose to remove it. My credit card company said they never charge us for a pre-authorization but they would be happy to remove the disputed charge. How timely, people are so busy around the holidays, they will probably never notice the extra charge. BEWARE! When I asked to speak to a supervisor at Amazon she refused. And I kept her on the phone while I talked to my credit card company and she still denied any wrongdoing on Amazon's part.

I've been a loyal Amazon customer for almost 20 years. They used to brag about their 'state of the art' distribution facility. I beg to differ. It takes no less than a week just to ship most of my orders. Then I wait the normal shipping time beyond that, so usually two to three weeks to receive my order. In an effort to leave feedback on their website about it, they block the reviews when posted with the item, which I kind of understand. However, the link they provide to leave feedback about shipping takes you to their help system, which is no help at all. Their customer service folks stick to their script, and are rarely able to stray from it. Of course, most of them aren't native English speakers, though I am an English speaker. As of writing this, I will no longer do business with Amazon. I cancelled my Prime membership months ago over this issue, but hoped they would improve after a long discussion with customer service. They did not, so I'm done.

I was stupid enough to buy something from China. 1 month delivery time so I tried to cancel. The company refused my return saying they had "fixed" the problem with shipping but the delivery time was the same. I tried to cancel a 2nd time but was told it was too late they had already shipped. I contacted Amazon and reported the problem. They "reviewed" the request and denied it. No explanation as to why.

We have terrible USPS delivery in 87508. We have complained locally and with USPS national customer service. I spent most of yesterday trying to alert Amazon to the problem. They gave me an email address for my complaint but the message bounced saying the mailbox did not accept messages. In this day of digital communication, they advised me to send a letter! A recent package was left exposed in the rain for 18 hours. It dissolved when I picked it up. The problem is with the USPS but Amazon doesn’t understand that it reflects badly on them. In short, I was stonewalled by Amazon.

I ordered a XL Yoga mat at a cost of $136 and paid 9.99 extra for overnight shipping. I received item on Friday evening after I left for the weekend. When I opened the box on Monday morning after returning, I noticed it was the regular sized yoga mat. I understand things happen, but when I called I was given a grilling on why I didn't report the problem on Friday? I explained I had already left for the weekend by the time it arrived. I was then talked down to because the box it came in was not in good enough shape to be used to ship the item back in the box. All in all I asked to speak to a supervisor twice and at no time was I ever connected to one. What a crappy experience!!!

I ordered a computer desk on 2nd November and the system showed that the ordered product has been sent to my city on 4th November and scheduled delivery on 10th November. The courier company called up to say that it's late today and there is no entry for trucks after 5 pm so they will deliver on next day that is 11th November. 11th November passed and 12th November passed but they couldn't deliver nor they contacted me. Repeated requests to customer support failed to help as they expressed helplessness citing the department that handles furniture is a separate one. The kept arranging call back which again failed to do any help. They said they can't tell for sure when the courier company will actually deliver. I am still waiting and feel cheated and scammed. Worst experience. Stay away and stay safe.

I have ordered a mobile in Amazon India and it was not been delivered for such a 2 weeks time and when I ask compensation for waiting of this much time they said no compensation option with them and making fun with our requests - it’s so irritating to hear their response. No solutions provided by support yet. Don’t buy any product from them, they are worthless to be a consumer.

On a Saturday afternoon, We had a random car with 2 random people come up to the door & hand me my Amazon order. It was not sealed or taped shut at all. Anyone could have looked inside the package, added or removed anything in it. Very sketchy & unprofessional!!

I have been a Amazon customer ever since they very first started business. I have never had any kind of issues with anything. And off I just so happened to the issue was resolved right away. As of right now unfortunately I own a Kindle Fire and enjoy playing a lot of their games. When I first started playing them I never really had the thought of making any kind of in-app purchases. I would practice the game first before I even bothered to make the in-app purchase. I would always keep a prepaid debit card on file, never my actual bank card or credit card and thank God I didn't. Because you will get ripped off regardless how the transaction was made.

Prime membership no refund at all! I paid 1 year prime membership. After couple month I decided cancel it but they paid me zero refund! Amazon scams and theft! They explain me if I make more than 4 order I used all my benefits. My opinion membership cancellation must be depend of time but not by benefits!

Amazon doesn’t take its customers seriously. This is supposed to be my wedding ring. Was supposed to arrive no later than November 9th, Amazon tracking said it would be here November 8th by 8pm. Then all of a sudden it was delayed until the 14th. 9 days after ordering the product, IT HASNT EVEN BEEN SHIPPED. I have no tracking information. Customer service was of no help because even they say it hasn’t been shipped. And instead of finding the item and rush shipping it like they should, I’m supposed to wait until November 14th to see if it even shows up. I’m supposed to get married in less than a month, and Amazon is ruining the whole process. I stopped using Amazon a long time ago because of this issue and after 5 years, nothing has changed. Will never use Amazon again. Worst company I’ve ever had experience with, hands down.

I've been an Amazon Prime member for several years. I've placed one or two orders per month for most of that time. My Prime items have always arrived in two days. I recently placed an order with nothing but Prime items. As in the past. I was expecting it in two days. When it didn't arrive, I checked the website only to find it hasn't even shipped yet. It showed that they don't expect delivery for another four to nine days. I went on chat to ask about my order. They explained that two day shipping means two days from whenever they get around to shipping it. When I questioned it, I was told that was always the policy. I explained I'd never had to wait more than two days for any of my previous orders, but they couldn't come up with an explanation. I canceled Prime. The main reason I was paying for it was the free two day shipping. Prime no longer has a value to me.

Cobra compressor bought on 15/5/2018 and it went on fire over faulty overload switch. The seller would not take the item back and Amazon would not cover it with guarantee because I could not send it back.

I have been an Amazon customer pretty much as long as they existed and a Prime member for about a decade now. I am currently in the process of shutting down my account. Between the nightmares I've heard about how they treat their employees and their invasions of privacy, I was already starting to decrease purchases. Then I started to notice how many crappy 3rd sellers they had (quite a few from China that are important in products that are unsafe). Then it was very clear their reviews are mostly fake, and they do very little to regulate that. I had to use a third party website to scan reviews each time to get an honest idea if they were legit.

I ordered a product with Amazon Prime that I needed in two days because I run a business and I needed one of my machines fixed. I was at home. Nobody rang my doorbell or knocked on my door. I went outside because I had an email that my items were delivered, there were two boxes sitting on my doorstep instead of three. One of my items was missing but they said all were delivered. I called Amazon and spoke with Shantel who got me in touch with UPS who told me my items were delivered. I told them I didnt get all my items and they said they would investigate the situation but could not give me an update until Monday.

I've been a Prime customer without issue for years, but things have gotten progressively worse in the past few months. I placed an order on Tuesday, November 6th, and the FREE 2 DAY SHIPPING had the items arriving on Thursday, the 15th. I fully understand the 2 days only applies to when the item is shipped, this never used to be an issue either, but 7 business days is unacceptable for an item that is in stock. So I chatted with a customer service agent or 3, they seem to randomly disconnect when they can't respond to your question with something directly from their script. One told me it was a "rare occurrence" that an item could be out of stock to my zip code. When I mentioned it was 6 items and 6 "rare occurrences" in one order seemed a bit strange, they disconnected. The final one promised he'd update my shipping to the fastest speed.

I had a chat with their representative. I was frustrated but polite. I was talking about some problems I've been facing with Amazon package deliveries. I was complaining that the service I was provided was not a "Prime service." Suddenly, the representative called Joyce took things personally. "It's not ME who delays the packages, you should vent to Jeff [Bezos]" and generally being rude and passive-aggressive. A horrible experience.

So I ordered a men's coat for my brother. He's 6 foot 8. I ordered a 4X received medium. I emailed the original manufacturer and told them it was the wrong size, then I called customer service and let them know that I was having problems. They said I had to wait 2 to 3 business days for the company to respond legitimately and then they would help me file an A to Z claim. The representative I spoke to at the time said it is my fault for not reading the product description of the manufacturer.

2 day shipping no longer true. Every Prime item I used to see had free 2 day delivery. Now everything, including prime items, shows up with about 10 days delivery. What's the point of paying for Prime? Tried to use chat to explain the issue, that was a complete waste of time. Not going to renew my membership if this continues.

I have spoken with several Amazon reps about that company's refusal to grant discounts to disabled veterans and they just say "they are not available." I told that such a policy shows Amazon to be greedy and unpatriotic, but they do not care. We will do our shopping at companies which do give that discount, like Walmart and Home Depot and others.

I saw an ad on my phone the other day for these Netgear EX2700 wi-fi extenders for 18.99. So I went and ordered one. ON MY PHONE I get the confirmation email and see that I was charged 25 bucks NOT the advertised 18.99. Okay what the heck. Burnt by Amazon once again... So I got to try to connect the thing. The Router light does not light and the device light does not light. I go to page ten of the manual. Page ten of the manual says go online to **. So I tried. The website link is broken.

I have placed several orders in the past 2 years (upwards of $2k+) and nearly every order I placed had been delivered 2 days after I ordered. In this past week or 2, ALL orders I place and request 2 day shipping (which I PAY a subscription for) are showing 1 and a half weeks to 2 weeks expected delivery date. This is not how Prime has worked the past two years. Their customer service reps in offshore consolidated call centers are telling me that the items are not in a local warehouse and that they have not changed their shipping at all and 2 day shipping means that the item will arrive 2 days AFTER it ships (which apparently is how the extra week and a half come in-- allowing the time to ship it-- so I can receive it 2 days after it ships...). This is BAD business and I am hoping that more customers catch onto what Amazon is doing. This is repulsive for a multi billion dollar company to switch up their shipping model and blatantly lie to customers.

For two orders in a row now, the tracking info was a pack of lies. The first order said, "Delivered, package left in mailroom." This is a house--I don't have a mailroom. There was no delivery. For the second order, it said, "Delivered, left with Hector," Who the heck is Hector? The next day, I walked around the area and found my package at a neighbor's house. I'd appreciate it if Amazon would simply say "we're running late" rather than lie and say "delivered."

I purchased a gas tank for my car. It supposedly was delivered 3 days later. I did not receive it. After repeated emails the seller claimed a mistake was made and I wouldn't get it for 3 weeks. It was an in-stock item. When it finally came, it was wrong. Upon initiating a return request, I was told it was through a third party seller so return shipping was not covered. It would cost me $150 to return a $189 item. Why bother. Amazon did not stand behind me even when the item was the wrong part. Hardly fair! To make matters worse, the seller is still on Amazon. I guess it is ok to cheat people. Amazon will not defend purchasers. Beware if something goes wrong. Money is more important to them. Not customer satisfaction.

I have spent over $80,000 year at Amazon as my primary company for business purchases but all that will stop now. They are useless for customer service and the one time I reached a live person to help solve a problem, Temecia kept me on hold for 30 minutes and then woke me up on a Saturday, calling repeatedly at 5:56 AM to "talk about follow up". I would rather pay extra and shop local stores, no more Amazon for me! Everything I buy at Amazon, I can buy local.

Placed an order on 11/1 Using Prime and only purchasing items with 2 day delivery. Turns out it is actually 2 orders, Promised delivery date for orders was 11/3. 1 Item of the 4 ordered is shipped and tracking is given and accurate, Item is delivered on time. The other 3 items were the second order, Friday the second, the order was allegedly sent to the courier. The third passes, no updates on the order's progress. On Sunday the fourth, I got 2 updates one time stamped at 6:00 PM Saturday the other at 8 PM Saturday that the order was delayed. Order now to be delivered Nov 4 to 6. Monday the Fifth arrives updated to being delivered tomorrow. But tracking indicates nothing has changed. Tuesday the 6th arrives no new information.

The customer service of Amazon India is so pathetic. Only the sender has the option to track the consignment. Above all the delivery agents are the most irresponsible. They are not even trained and can speak only the local language. Funniest part is these agents update fake the delivery attempt time on their logs. For instance my consignment which I have not received till date shows the agent made an attempt to deliver the order at 09:21 pm at my office address. (So funny). Dear Amazon, you need to have a customer grievance call center where we can lodge our complaints. We are least interested to visit your app to know about offers as suggested by your automatic voice response. Signing off and boycotting Amazon from India...hashtag coming soon.

I ordered an item with Prime shipping expecting to arrive two days later. The item was delayed twice and then put on an order for a week from now. When I contacted customer support they told me to contact UPS. Why on earth would you pay for a shipping service if they can't even help you when your delivery is delayed?

I ordered a Dr Trust Piston Compressor Handy Nebulizer ORDER # ** on 3rd Nov 2018. It was free of delivery but due to the emergency I paid 100 rupees to get this item on 4th Nov 2018. My 4 month daughter had to take this but Amazon fail to deliver this on 4th and today is 5th Nov. Still I did not receive this. I had to go hospital for this and suffered a lot.

I have never seen worst delivery system and helpline like Amazon. I placed an order on 12th of October. They didn't deliver product. They didn't even contact me single time and they cancel the product and they update customer refuse to take the product... I raised more than 15 complaint but Amazon did nothing. Order no **. Again I ordered new product on 27th of October and I paid 105rs extra for urgent delivery. It's already crossed 7 days of delivery date and still they haven't delivered even after 10 complaint...and without calling me. They are updating consignee unavailable. Order no **.

Prime used to be 2 day shipping. It has gotten too big too fast and they upped their Prime to 5 days or more and their explanation is "the carrier facility is very far away that it is available in" but this has never happened in the past. All of the sudden everything I'm ordering that says Prime is 5 day shipping. Amazon has gone downhill very fast and will lose many customers due to their "read the fine print" mentality that they have become like the rest of them.

Ordered a car seat to be delivered in 2 days. 2 hours before promised delivery time, schedule changes to a delay of 72 hours (estimated). Called to find out why. Supervisor hangs up on me after saying, "Go ahead and return it if you don’t need it." Called again to ask why the supervisor hung up on me in mid sentence, 2nd supervisor didn’t care. These guys were great when they started but have lost their way.

I am extremely disappointed with what Amazon has done to me. I bought a six pack of deodorants for 20.28 USD and instead I received only a single deodorant in a flat envelope. Can you believe it? More than $28 for a deodorant. The most expensive deodorant in the world. They cheated me!

I ordered 4 books through Amazon Prime in the hopes I would have them in time for class. My package was set to be delivered on Friday but I wasn't home most of the day. I knew there was an option to leave delivery information but I assumed that if I wasn't home, my package would be taken to the leasing office. This is what usually happens with USPS or any other delivery service. When I made it home around 6pm that evening, I went online to check the status of my package. I was concerned when it showed my package was delivered by Amazon at 4:47pm. There was a photo of the package in front of my patio door which was alarming. I went back outside to make sure I didn't miss it but it wasn't there.

Ordered product on Amazon Prime with "One day shipping within the next several hours". Amazon quickly changed it to two-day shipping once I had made the purchase and paid. I needed the item for a client appointment and it cost me dearly. I would have bought it elsewhere had Amazon been honest. Customer service representative took no responsibility, was rude and blamed ME! Jeff Bozos' Amazon is making false delivery claims and manipulating consumers to buy based on those false claims. Remember that song by The Who? "Won't Get Fooled Again." Would rather have the truth from a seller, even if it takes longer to receive purchased goods. Reflects poorly on Whole Foods and anyone doing business with Jeff Bozos's Amazon. Pretty sad.

I had mentioned how satisfied I was with Amazon’s customer service was over the years and tens of thousands of dollars I had spent and referred. This is the result of a $1.89 Sea Salt product that arrived punctured and I had video from the handoff from the delivery of it leaking to the counter and my call. Yet they still wanted me to pay for shipping. Send the product back. Amazon rejected the review and wanted it to be more favorable kinda like China or Russia? Below... “Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines.