Amazon.com Reviews

Amazon carries most of what a everyday customer is looking for except for certain foods. Most of the products they have is what you would buy out of the store but they also have customer view of the products they have purchased. The best one to look at is to look at the lowest stars. They give honest views. Look at what you are buying with those views and you know if you are getting what you expect to get. If the product have Amazon best buy does not mean it's the best.

I have to say for the most part I’ve always been very happy with my purchases through Amazon.com. The ease of returns is definitely what brings me back to the site. I do most of my Christmas shopping online at Amazon.com. Amazon Prime offers free shipping which is definitely helpful and with the money. I like that I can order on Amazon and ship to a friend or family member at another address. All in all I’d say the experience has been very good. However, I do stay away from their food shopping because you have to join a club in order to get the prices. I find that if you don’t join the club the prices are pretty expensive and definitely not a bargain.

I have stopped purchasing anything on Amazon because Jeff Bezos, in my opinion, is creating a monopoly, is violating anti-trust laws, is just another corporate, materialistic greed monger who has no authenticity of dignity.

The vast majority of my purchases on Amazon have been excellent. Items are consistently correct, packaged well and arrive as promised. Value is good. However, when there is a problem it is a little hard to contact customer service, but once contact resolution has been reasonable.

I almost always find what I am looking for at Amazon. I find the best prices to compare and make my choices. One complaint I will lodge is that the shipping costs often equal the purchase price. That's when I negate the sale.

Lots of variety available through Amazon, products ship quickly and arrive quickly. Many options for new vs used goods and shipping expenses. Order updates and tracking easy to review.

I love Amazon because they back up my purchases 100% if it doesn’t meet my expectations. Great customer service whenever I have had any issues with anything I’ve ordered.

Amazon.com is a nice site, easy to use, no hassle, use gift cards or credit, easy to find what you want and most of the time live chat customer Service if needed.

Charging customers without their consent $100 plus tax for PRIME when buying a fifteen dollar item is highway robbery. My bank removes this fee and I will no longer purchase anything at Amazon.

Amzon.com is most of the time the cheapest to get a range of goods delivered to your doorstep in a timely manner. Any disappointment with your purchase in most cases you get a full refund. Really can't wait for same day delivery.

I just like to shop on Amazon. I like the wide selection of products, the description of the item, and the various prices. And the ease of getting on the site.

Always fast and free returns for any reason, probably the best out of all the online stores. Customer service is always easy and friendly. Not always the cheapest but sometimes it's worth it.

When I place an order on Amazon, they send an email out ASAP. So I can check to see if I need to change my order. Then when my order is ready to ship they send another email confirming it. I receive emails and texts that track my shipment at any time and when my order is on the way to be delivered Amazon tells me when it will be at my home. Amazon gives the best prices and the best follow-up of any online site.

Amazon is great and the convenience is you don’t have to leave your house. It’s best for phone accessories, which you can find nice ones at a reasonable price.

Amazon is getting very lax with delivery dates, packaging and some of their suppliers. Returned more items in last yr. than prior 10 years. And prices so so.

I have ordered many items from Amazon and have never been let down yet. With Prime most items are to your door in 2 days or less. If you should run into a problem they are prompt to take care of you. My go to place even on hard to find items.

I have prime which gives free delivery but they are more expensive tenants others who charge for delivery. But the customer service is very good and if you have a complaint about an order they contact the Seller and it is quickly resolved.

Great values and quick delivery, even on Sundays. I've experienced no issues or problems over the past several years that I've used Amazon. It also helps that they have a distribution center in my region of southeastern Wisconsin.

I love shopping on Amazon. It’s a awesome site. Sometimes prices are cheaper. But you do have to watch prices because you can get stuff cheaper sometimes.

Amazon stand behind their products. I order a lot of product from them. Whenever I have any issues they are always there. I have only 1 issue with a seller that they didn’t resolve.

I have had good shopping experiences so far with Amazon. I was not dazzled on one purchase and another fell flat but both refunded my purchase. I did not have to return anything. Being overseas the shipping is fantastic. Now if I could get my stateside shoes they would be amazing.

Anything you want you can find in with Amazon Prime. In two-three days in rural America you have it at your doorstep. If you change your mind you can return it and refund is not questioned and very quick. Lots of reviews posted, so very seldom do I return anything.

I have ordered from Amazon dozens and dozens of times over the years and have never been disappointed with what I've ordered. The time it took to get my products has been spot-on from when I'm told my stuff will arrive and I've never had a damaged product either.

In my last 14 orders, 9 of them were late. I was offered a one-time deal of an extra month added to my Prime account. Their position is they shipped it out next day. My position is that I don't contract with the shipping carrier, they do. I don't offer Guaranteed Delivery, they do. I have just given up. Took my Amazon Wish List and was able to find most of the items on it through Walmart with comparable prices so I have switched to Walmart for now. I know others experience the same problem. At the very least I think they should have to stop falsely advertising Guaranteed Delivery dates since they cannot reasonably fulfill that promise.

I am an Amazon Prime member and whenever they use USPS as the carrier my shipment is sent to a post office and not my home. The Amazon tracking says it was delivered to my home but it was not. This has happened for my last 20 orders and I have tried to resolve this with Amazon but it seems hopeless. Before when my orders were shipped with UPS, FedEx or OnTrac I never had a problem and shipments were delivered to my home. I am retired and seldom drive. Recently I had surgery and it's very hard to get around. When my shipments are sent to a post office I have to find a way to get there and then I have to wait in a long line. I can not do this anymore. I wish Amazon would go back to home deliveries with UPS, FedEx or OnTrac.

In the many years I have dealt with Amazon, I have only had two problems. In one instance, a vendor sent me the wrong item. In the second instance, the shipper sent my large screen TV to the wrong end of the state and it did not get here when I needed it. In both cases, Amazon handled the refunds promptly and courteously. Outside of that, they've been exceptionally good.

I like Amazon A LOT! I am always ordering this or that. My only issue is that the pics of the products are just not either clear or way off! But I am happy with the vast majority of my shopping experiences! The times I have had the contact customer met service have always resolved my issues.

I love Amazon & their customer service department is all about the customers. Their website is great with a lot of different items you may not find anywhere else & Prime members get most things shipped for free & you get whatever you order sent out that day and get in a few days. GREAT COMPANY!!

Shopping at Amazon is a wonderful convenience and a great value. I am a frequent Amazon shopper. The ease to place an order, the speed of delivery is awesome and the customer service is the best. Love it!

The only thing I don't like about Amazon is that every small food item is an add-on. I can't get to the store. I need to order my food. Maybe I just want some M&M's or a bag of chips. Also Amazon Fresh has a subscription fee for Prime members. Don't we pay enough? I won't use it for that reason.

Amazon provides easy ordering and quick delivery. Products are usually name brand so comparable to products available locally. One of the greatest benefits for shopping from Amazon is that you can find just about anything you want. But the one caution is to check prices as Amazon is not always the best price.

Amazon is my go-to site when online shopping and I can usually find what I'm looking for. The prices are competitive with other sites and shipping is usually free. Returns are also a breeze.

So far most of my shopping has been excellent. One bad experience was taken care of very quickly & I had no complaints. I keep using Amazon & like the service.

Amazon is the best place to find items I need at a reasonable price and quick shipping which I love. I also like that all the items I have ordered are packed well.

Great customer service! My price was refunded for an item that I ordered which did not work as expected... no additional questions asked. I was pleasantly surprised!

Amazon is the easiest place to shop for everything you could possibly need from clothing to car parts. If I have to shop for anything it's Amazon always.

Amazon provides selection and service that is top notch. Also ease of connection if you need a real person to fix any issue. Returns are fast and easy and prices are great.

I absolutely love Amazon. They ship so quickly as long as it is made in the states. They also stand behind every order. I had an issue with curtains being cut too short. Amazon stepped in and refunded my whole purchase. They are responsive and courteous in every respect.

Amazon has the best selection of all products in the world and their customer service is second to none and I love shopping with them! They have far exceeded all my expectations and are always my first and only store to shop at for everything!

Ordering from Amazon is simple and easy. Returns are easy and never had any problems with ordering, delivery and customer service. However, I do wish that they accepted PayPal, I prefer to use PayPal instead of entering CC information.

Amazon customer service is excellent. They solve the problem promptly and instantly. I have not had to waste weeks or days for a decision. And their return policy is quick and easy.

I've only had one problem. I wanted to order a loft bed from Amazon and the only way it could be delivered to my address if I was a Prime member. Which I think that is ludicrous. Other than that excellent service.

The main beef I have at this point is the habit of Amazon to keep your credit open for their use. I subscribe to Prime and nothing else. They have charged me for apps I don't use or want to pay for. My advice just assume you will be overcharged by Amazon and adopt a no open card policy, Amazon must get my approval prior to payment. And if they charge me for something I did not order they can argue with my bank.

Price, availability, service and convenience are the most important four factors that drive consumer purchases. When places don't carry much merchandise I often don't return unless it is a specialty item. Amazon has a full selection of everyday products.

I needed a leather backpack and had looked everywhere local. I found a HUGE selection on Amazon and was able to get questions answered by people who had ordered things. I found one, sold by a start-up company that was perfect. They answered my questions and I ordered it. I LOVE IT!

It is an easy way to shop but I need to remind myself not to browse and overbuy. Easy to return items that are defective or don’t measure up.

The main problem with buying online is clothes and shoes sizes, they vary so much even with the same brand. The reviews are very helpful in this regard and Amazon is usually easy to do returns but you have to read the return policies. Sometimes it costs and the cost is more than the item cost.

I did that, within 7+ hours, and then the outrageous shipping showed on my bank account. This has happened numerous times and to many friends also. I called and explained and the chat operator said she would issue a ONE TIME refund. Not good... I consider this a "Bait and Switch" scam and wonder how many others this has happened to.

I love Amazon! They have a great variety of products and customer service is amazing! They stand behind their businesses and when the business falls short Amazon makes it right. We have used them for many years and will continue for many more.

Ordered 4 carry-on travel bags, that were listed as brand new. NOTHING indicated they'd ship directly from manufacturer (which of course is crap made in China). Ordered in what should've been plenty of time to arrive, prior to trip they were needed for. Shipping took 4x longer than stated, finally arrived but was shorted 2 of the bags. One was definitely used and in poor condition. Amazon does not assist in dealing with these vendors they find. And the vendor did not have staff that had any kind of ability to communicate in English.

Amazon Prime is so easy to use. Shipping is fast and most products are as described. On the rare occasion that I return an item it is fast and easy. I am really pleased with Amazon and will continue to be a customer.

Shopping on Amazon is so convenient I don’t bother with the grocery store much anymore! They have everything you could possibly want or need & the prices are great. It usually takes no more than a couple of days for your items to arrive. Love them!

It is very easy to find what I want, easy to order and lets me know when to expect the item I ordered. Amazon also gives a number to call if anything is wrong. Offers free shipping on most items too.

I shop at Amazon frequently not only because it's convenient and fast but also because the site has a wide selection of goods and reasonable prices, free shipping and I know I can trust that if something is wrong with my order Amazon with take care of it.

Just love being able to go to my iPhone and research and buy items I want and delivered to me within 2 days. Prices are either less or in range of other stores plus free shipping.

Great service overall. Timely arrival and fixes any issues without hassle. I would recommend this service for almost any product. Will continue to search for needed items on Amazon.

Love shopping on Amazon. It makes shopping so easy. The return policy and ease of returning any items worth it. The prices are very good and the products and selection is good as well.

I have been ordering from Amazon for many years. I have Prime which makes ordering & delivery simple. Whatever I order & whenever, item(s) are delivered promptly in 2 days. There are few items that do not fall under Prime or are being sold by an outside vendor so it might take a couple extra days. They send an email when order has been received, when order has shipped & when order has been delivered.

My Keurig coffee filter adapter broke on me, so I looked for a replacement for it on Amazon. I got package of 3 for under 10.00 and as a Prime member, free shipping. It was delivered a day early on top of it. I was very happy with everything.

I ordered 3 area rugs. They all arrived in good condition in less than a week. I have ordered from Amazon many times and I can’t say that I have ever had a bad experience. When I have had to return or exchange a product, it was an easy process. The website is easy to use, even for someone like me who isn’t very tech savvy.

Something that bothers me lately about Amazon is seeing the lower prices for Amazon Prime, and not being able to take advantage because I am not a Prime member, but Ive weighed pros and cons and I just don't order enough annually to offset the Prime membership fee. But I'd rather not see the Prime member's price either, makes me feel slighted in a way.

I now shop for everything I can online and always look at Amazon first. I'm a Prime member and shipping is almost always included in price. Service is great and returns are super easy.

Amazon is the easiest web to shop; it explains in detail the products, allow you to ask questions to the vendors, payments and reimbursements are easy and fast. I live abroad and if a product is not good or damage, they will reimburse you immediately. They treat customers very well.

Their customer service is by far excellent. They have a great online store with great values. Their shipping is also by far the fastest I've seen.

I’ve been a Prime member for over 4 years, I have only had one unpleasant experience with a recent order that was supposed to arrive within a week but took two. Other than that I highly recommend Amazon.

I had a movie app purchase through Amazon. They pulled money off my card that was not permitted two different times equaling the sum of $80 with no purchase from me. I do not trust them with my credit card info.

Calls to customer service are answered in a timely manner. The customer service people listen carefully, are polite and work diligently to solve any issue you may have. I've never had to return anything I've purchased. If I can find what I want on Amazon I will purchase from them, always.

Amazon Sold me a Duplicate device. After taking It back they're refusing to pay. After sales service is Amazon has worst seller with Them. Their Guarantee A to Z is only in paper.

I love Amazon. For the past few year whatever I need I go to Amazon first since I have 2 little one. It's hard going out with them. I have the Amazon Prime so I am always looking for items under Prime so I can get free shipping. To me is just convenient and they even have coupons to use.

Amazon is great. Most items ship free with two-day delivery. It also has a wide variety of different things most you can not find anywhere else. The price is always on point.

I bought 3-and 5-gram sample jars for my Norwex business to give to customers. After reading reviews, I know these will be perfect, both size and price. Samples I'll be using them for are paste and powder products. I have not received them yet, but I'm anxious to see how well the tops screw on. Looking forward to ordering more as needed.

I always order from Amazon. Love the prices, customer service, ease of ordering not to mention they have a lot of great products and huge selection from tools to cellphone cases etc.

Any and almost everything I need plus too many I just want are only one click away from being at my door two days later! Returns super easy! My guilty pleasure. :)

Anything I’ve ordered has been received promptly. If I didn’t like it they accepted the return and issued a refund even before returning the product.

Amazon is dependable and gets the merchandise to me when I want it. If there is a problem they fix it without issues. They made it really easy to return my items by partnering with Kohl's.

Amazon has a very professional approach to online sales. The process is very straightforward and very simple to process. The selections are qualitative and CANCELLATIONS are QUICK and PAINLESS.

Bought 2 things from Amazon. Blue-ray worked for 6-9 months then not due to changes in Nextflix, Sony should have known and adapted. Then Amazon should no one accept responsibility for this. Consumer. Then I buy 14k gold earring backs. Paid and never received. What is their problem? I am done with Amazon.

Amazon has made shopping very easy and convenient for people who just don't have the time or the access to go running around. Returns are a breeze. I will continue to shop Amazon.

I’ve luckily never had to use their customer service, I’ve returned a product once and you can simply review the person who sold it to you if it’s not what you want - for example, the product was advertised new but came obviously used, so I returned it & left them a poor rating for the product not being in condition specified.

I usually find the item I am looking for on Amazon at a very reasonable price and it is shipping to me very quickly at a very reasonable price as well.

It would be helpful if searches were easier. Also if something is sold out the ability to have a wait list. Periodically let me know what my membership offers me.

Amazon's customer service is unsurpassed based on two experiences and when I had an issue that was my fault, not the products, they offered a replacement at no cost.

Mostly I love Amazon but recently attempting to contact them about confusion on my account has proved futile and impossible. I am unwell and have been backward and forward to hospital and SIMPLY NEED TO CONTACT AMAZON to clear something up. I used to love Amazon but shall probably refrain from using it from now on... So disappointing!

Amazon is my go-to for the kids and my pets. I order a lot of electronic items and a discounted price and have never had any issues with them. I like to order toys and food for my pet in bulk.

I love Amazon because I can find anything in the universe there! It’s easy to locate items, get reviews of products, comparison shop, make an order, and pay! I’ve never once had a problem!

Amazon is the first place I look. Shipping is always fast and Prime offers free shipping in most cases. But I am finding more and more that prices are rising there due to rising seller fees, from what I hear from EcommerceBytes. Also, I am finding items less expensive elsewhere at times.

I live in a condo building and the delivery person did not bring my package to my door but left it downstairs where anyone could steal it. I just happen to be downstairs getting my mail and I noticed a box.

Amazon has a large selection and products, product information to assist in making buy decisions, ease of searching website for products, availability at fair pricing and in most cases with free shipping.

I am a Prime member, I order from Amazon all the time. Amazon's customer service is excellent and I love being able to read the product reviews that are written by real customers.

Shipment of hair product April 20, 2018 - I received a package today that I ordered for my son and it was thrown on my porch like they were tossing a newspaper, no one ever rang the doorbell or even put inside my door. The package was so small it could have been placed in my mailbox. I am very disappointed that my purchase was treated with little regards and I as a customer was treated so disrespectful. I will not be ordering anything further from Amazon.

Usually when I shop at Amazon I have a pleasant experience and believe my purchases are reasonably priced. I’ve purchased groceries, appliances, and various products without experiencing having any complaints. I will continue to use Amazon in the future.

Items purchased exceeded my expectations most of the time. But I was disappointed when I ordered some cookies, it was not apparent that one package of these cookies cost $17!!!

Great prices and fast delivery. I have been a customer with Amazon since 2008 and I’ve never had a problem with purchases or returns. Customer service was always receptive to my needs.

Amazon has backed their products 100% and has been great at sending out product on time and of high quality. The only issues I have had was a company in China and Amazon did a refund immediately because product was weeks overdue.

I can order what I need online, get a fairly decent price on product, comes most of the time in two days as stated and delivered to my doorstep by delivery service. How can you beat that.

Amazon has everything I'm looking for & for good prizes, which is great. Everything in a one stop shop. Delivery is for some item free as well. Great.

I love Amazon prime. 2 day shipping is awesome. The only thing I don’t like is the sizing. It is very hard to guess when they give you so many to try and figure out. But overall my shopping has gone to almost 60 percent online now because of the prime option.

I think Amazon.com is ok. The things I buy are TV movie sets and they have a good return policy on items so you are not afraid to get some things online. They have some good bargain. I use to like to bid on items but cannot find where it was or miss it somehow. They help you as much as they can. Now Amazon is one of the few I can trust with purchases they usually what they say they will be.

The ordering was easy. But the actual product is still a mystery. I was guarantee a workman to come to my house to assemble the headboard. I paid extra for the assembly. When the headboard arrived I called the number for the man. He refused to come. After much back & forth the headboard is still laying in the middle of my room unassembled. I don't remember getting a refund. If my arthritic body couldn't put it together then, it surely can't now!

Easy to order and compare like items. Also like customer reviews. Prime makes items cost less comparatively to other online merchants. And we have free access to Prime TV streaming.

I have shopped on Amazon for a long time - the thing I enjoy is the products are excellent, the shipping is fast and if there is a return, especially when another company is shipping, Amazon is fast to check up on it. I had this happen and Amazon was right on it and followed through immediately. I appreciate this so much. These people are wonderful to ship with and they have my vote.

Amazon has set the bar for customer service. Products generally reflect their description. Reviews are on target. Any and all problems are addressed quickly and promptly. Also, returns through UPS are refunded within an hour of scanning if not less. Bezos is not killing retail their lack of customer service is... been to any department store lately.

I love Amazon and have been purchasing from them since 2005. The reviews are very important to me. My first purchase was a camera so I could Skype with my daughters and my first grandchildren. I have no time for malls and now I am living in Arizona and there is nothing close enough, so now there is Prime.

Easy to navigate site, but too many not related items in search results... Example search for outdoor wall lanterns shouldn't include solar garden pathway lights or Chinese paper lanterns or light bulbs.

Easy to order, arrives as promised in good condition. Return policy is excellent. Customer service is knowledgeable. If the item is not from Amazon, customer service representatives contact other venue for you. Also, provides alternate venue's information. Not always the cheapest, but has the most variety of items across the board.

I love the convenience of shopping with Amazon! They have such an amazing selection of merchandise that I very seldom search for an item they don't carry. I appreciate the customer reviews when I'm researching product features and/or effectiveness and feel they play a big part in helping me make prudent purchases. The prices are almost always competitive, and Prime shipping helps keep costs down as well. I value Amazon as a trusted merchant!

Once in a while my finger gets too active and I hit "place order" before I mean to. I have always been able to either correct this error online, or when I called the service was excellent.

I love Amazon. Every time I think of something I look it up. I find it and buy it at a better price than stores. Free shipping and deliver to my door just in a few days. What more could I ask?

Prime is amazing. The customer service is even more amazing. They are all ready to answer your questions. I love Amazon, when things aren’t right they fix it or compensate. Also read the customers reviews before buying. So many things that you can get.

I purchased 3 Shiseido Bio-Performance LiftDynamic Eye Treatment 15ml/0.52oz - Sold by: Exotic Beauty Eshop @ $50.98 ea. reg. price $70. I was going to purchase from Macy's as they had 15% off Cosmetics $70-15%=$59.50. I saved $8.51 ea x 3 = $25.53.

This is not the only time I have used Amazon and all of them have been easy, fast and timely. The choices of products and reviews of the products are numerous and exceptionally helpful. I would use Amazon whenever possible!

It was my first time using Amazon and it was so easy. I was impressed with the large selection and I definitely will be ordering again.

I absolutely LOVE Amazon. I have ordered everything I need from Amazon for quite a few years now. Shipping is super fast, customer service is great and I rarely have to return anything. I love to read customer reviews before I buy. Items are delivered directly to my door. It doesn't get any easier.

Like another reviewer on this site, I’ve come to learn that there may be a lot of reviews that people don’t see because Amazon screens them. My positive reviews are usually always posted within minutes, but as soon as I write a negative review, it suddenly violates somebody’s rule and cannot be posted. All of my reviews are written in the same format, and I give detailed information. I use proper punctuation and no foul language. However, Amazon always find a reason not to post them without ever telling exactly why. They just send a generic message in response to my negative reviews as to why the reviews cannot be posted. I will not be renewing my Prime membership as a result.

Amazon makes delivery of their products without customer authorization, and does not allow you to analyze this problem, or discuss about of unauthorized purchased, they are charging the account or debit card of the unauthorized purchases, on your website, there are no have any tools to dispute your actions, or to comment his bad practices, they are a dishonest company, and his website is completely biased to the company and not to satisfy its customers.

Time & time again when an item is out for delivery with Amazon's delivery service, versus UPS, FedEx or USPS, the items show as delivered when they are not. Contacting customer service does not help at all as they are "reading" from a script rather than trying to resolve any issue.

As a 3rd party seller I'm forced regularly to accept returns even when Amazon wouldn't accept them based on their policy. The emails I receive are threatening me that they will charge my account anyway even after I point out their policy. The items I'm selling are expensive electronics with a much lower resale price as used. Meanwhile I have to cover my loses myself. Since I'm paying Amazon insane fees shouldn't I have rights as a customer too? Amazon policy for returns of computer part and electronics is 30 days "after purchase".

When I tried to review products I received from Amazon that they handled poorly they wouldn't let me say what happened because it made them look bad. Well isn't honesty the idea behind a review. I'm sorry Amazon did such a bad job, but shouldn't I be able to let people know how they handled the situation? So remember, when you read Amazon reviews you don't get to read the ones they don't want you to know about. I am done with them and intend to post this anywhere and everywhere that will let me post it since I CAN'T REVIEW THEM ON THEIR SITE.

Amazon.co.uk is a fraud. Hello, People, help me, I feel very frustrated with Amazon. I opened an account, didn't realized that I chosen a business selling profile with monthly billing, and attached my bank account and bank card. Next, I tried to provide all documents, but didn't passed of course. They were unable to verify my account and didn't activated my seller account, but they started to bill me each month. First frustration came, when I was unable to remove my bank card. How is that possible? (It is a trap.) I tried to switch to Individual, but I was unable to do that, each time they sent me a notification that I must choose proper Entity (Felt like they push me to choose Business and not Individual).

I have been an Amazon customer since it started and 3 years as a Prime Member. I love dealing with Amazon. Anytime there has been a problem they are quick to resolve it. I have a few items not show up and been credited quickly. I have had a few other issues which were quickly resolved. I like using Amazon. It is reputable.

I set-up an Amazon payments shopper account on 3/22/2018, my e-mail was verified, my bank account was verified, and a message stated that my identity was being verified and that it would take up to 24 hours. It is now 4/15/2018, I contacted representatives eight times, I have been told that they are sending a message to Technical and to wait 1-2 days. So, for some reason I am being refused service, I canceled my Amazon Prime account, I was going to replace my Fire TV Stick, but I will be going with a competitor.

Customer service does not speak English. It is unbelievable how hard it is to communicate with the customer service representatives... They ask you million times to spell your e-mail address. When you are trying to explain the issue, they do not understand very well and at the end your problem is not solved at all...

Can't be there as promised delivery of the product. Multiple time I had bad experience about the delivery but still I had ordered product as one day delivery, but they have not fulfill their promise. Executives bloody Hell of giving only excuses, even the supervisor Mr. ** handled call very badly. He did not know the customer query, he was confirming with me and the resolution provided by him was tracking of the way AMAZON doing. It's very bad things which I got the experience from such company, even I booked another product from Flipkart without paying any extra rupees I got next day delivery, why should we go for Amazon? I asked same question they do not have any answer. Lastly without giving resolution supervisor disconnected the call. Guys before ordering please think 10 times.

I published several books last year with Kindle Self Publishing. Amazon had not upheld the author agreement in various ways. Firstly my books weren't listed on the website when first published and were therefore did not appear in the "released in last 30 days category" and were therefore unsearchable. This was explained away as a being due to a technical error that was supposedly being fixed. Then of the 8 months they have been published - royalties were only paid on 2-3 occasions. Though those titles are listed as bestselling on my author page. And despite the fact that one had been consistently rated in the top 2000. And despite a graph indicating continuity in paid sales whereby they offered an inadequate explanation for this discrepancy.

Have purchased a few products from Amazon, NOT ONCE have they delivered on time, even when they charge you an arm and a leg for overnight, the F-UP. Going back to the retail store, at least when they lie to me, they lie to my face.

I will never order from Amazon ever again. I signed up for fulfillment by Amazon thinking I could use it to sell my used books with the shipping/packing on their end. Nothing in the signup process said there are books requiring special permission to sell. I paid the $39.99 online to register for FBA, Amazon charged me $39.99 twice. Amazon said I could not be refunded their overcharge until 13 days later when I called their customer service. Their customer service reps emailed me saying I would get refund in 3-5 days. When trying to list my used books to sell (some of which are $30-60 out of print books from 2003-2008) their seller central site said I did not have authorization to sell my used books (which have been in a closet since I bought them at used book stores).

Just recently had an order delivered from Amazon by their new Amazon service and the deliverer decided instead of leaving it at my door, they decided to leave it at another location the driver thought was a "safe place" as in according to Amazon's delivery supervisor because of recent packages being stolen. Not only did I not get my package but I had to go walk down to the "safe place" to find out it wasn't there either. This would have never happened if Amazon just stuck with the USPS or UPS.

While Amazon's new Subscribe and Save program looks enticing and could save you money it is far from easy to use. It took me hours to scroll through and find eligible products even though they supposedly offer a specific subscribe and save search engine. And also wanting different baby foods each month was a ton of time to figure out how to set it up that way. It often will not let you add to your order even though it tells you you can and even if you're before the date they list as the last day to modify or add to the order it will just start a new subscription which then of course makes you order at least 5 products again to get the maximum discount even though you may have already met that requirement in the order you created.

I purchased a BRAND NEW comforter, it was sent like someone else returned it completer with bugs, which I will upload pics! I started from 9:30 am to get help by 2 pm. I gave up reps hung up or got nasty, there is a language barrier for sure, they get mad when you ask for an American speaking person or supervisor so they hang up - AMAZON is nothing but taking your money and selling garbage! They treat customers like garbage as well! They don't even care to explain why an item was sent in this fashion? The comforter had cat hair all over it. You can see it before it was even unpackaged??? Look at the photos. It's bugs. My house is spotless, Amazon you are disgusting to send a paying customer a comforter in this manner especially when it was almost 100 dollars! Never again Amazon and your customer service, is a joke, I will be getting rid of my Amazon credit card and the account.

I don't know what happened to Amazon but they lost my business for sure. I purchased a Kreg router table top for my boyfriend using his card on my Amazon Prime Account. Got a confirmation saying everything went through. Then 2 days later, the day we were supposed to receive the table, I get an Email. "We are sorry but your payment didn't go through." What???? So I call and the lady says the payment in the amount of $________ wouldn't go through. I said, "Hold on. It was only supposed to be $________." "Oh we charged the card this amount too for your Amazon music subscription."

Computer monitor ordered on a Friday with a stated delivery date the next day, Saturday. No delivery. Told the delivery would be Monday. No delivery. Told the delivery would be Wednesday. No delivery--for the third time. When I elected the option to cancel, I was told that I couldn't cancel and that I would be advised when my order shipped and when I would receive it. I relied upon the date that AMAZON gave me, i.e., it was not a date that I had any part in selecting, and that date/information as given by Amazon was wrong 3 times. It's absolutely absurd that they should not allow an unconditional cancellation when they gave me an incorrect date THREE TIMES and STILL cannot give me a date (based upon my experience so far, why would I believe them even if they DID give me a new date).

Order did not reach and I was in tension since my daughter exam book order was placed but not delivered since 20 days now. But it is very difficult to contact customer service and customer service is useless and without answering the query they will leave the chat half away and disconnect. Pratima and Ammanna both could not answer my query and there is none responsible for our order. They take money but not bothered whether we receive order or not.

I like shopping on Amazon just fine, long as the packages are not delivered by AMZL_US, which is Amazon's own delivery service. AMZL_US is really lousy. It lost my packages quite a few times now. And they keep delivering our neighbor's package to us, no matter how many time we've corrected them (despite the obvious door sign) and made official complaints to Amazon. Sometimes, because of the package losses, the 2 day shipping end up becoming 2 week shipping because of replacement. AMZL_US is really jeopardizing Amazon's overall quality, yet there doesn't seem to be any improvement.

I returned an antivirus that I didn’t end up using. Brand new, untouched, and in a timely manner. I was told the restocking fee was noted on this item so instead of $20 I got a dollar back. I told her the time of sale it was not clear the restocking fee if the item was untouched and brand new. I didn’t want to waste my life arguing and just told her I would never purchase again from a company with so sneaky ways to keep your money and the item you return. How is this even legal? And there’s still people who play their game and buy Amazon. A lot of time on their hands I guess. Never again.

I have been a loyal and happy Amazon Prime customer for years. Fast shipping used to make the fee for Prime worth it. Not anymore. In the past year, I've had "guaranteed shipping dates" moved to days later. Or it is "out for delivery" the whole day only to be changed to "undeliverable" until the next day. Several times "undeliverable" meant that the guy who was delivering to my neighborhood got tired and lazy and called it a day. Never due to any weather-related or signature needed type of issue. When you call "customer service" they are completely unhelpful. Sympathetic yes, but unhelpful. I have tried to be understanding and patient, but this is just happening too many times to be reliable and I can't justify paying for the service anymore. Ending my business with them today.

I bought a Amazon Fire Tablet from Amazon for my disabled brother. While I was setting it up, I have to put in his debit card number. I called Amazon to make sure they would not charge him for Amazon Prime as he is on a fixed income and cannot afford it. They said they would not charge him. Today they charged him $104 for Amazon Prime and refunded it but it will not go back to him for 10-14 business days. He has no money to eat until then. They said they were wrong to charge him without his permission and would give him $5 compensation. I am mad. They will not help us any further.

Amazon drivers lazy and worthless! I live at an apartment community that doesn't accept packages and have several items of mine left by the mailboxes which is are exterior where someone could steal them and only got them because of honest people that live there. It frustrates me that I pay for items to be shipped and DELIVERED to me and the delivered is not being done. I understand most communities take them but if one doesn't you should be bringing them to the doors. I will not waste my money on Amazon anymore as there is no guarantee I will get what I paid for!

So I placed an order with PF Chang’s through Amazon Prime Now and when my delivery lady got here she called so I headed downstairs. By the time the two minutes that it took me to get downstairs I get a text that she canceled — I called customer service and they promised me a new meal free of charge because I told them I was going to write a bad review online. — An hour later same lady shows up that left me before with the same meal all soggy and not very warm and this morning I checked my bank account and they charged me for it. I filed a complaint with my bank of course but I won’t have those funds for up to 10 days! It’s like are you trying to pull on on me?? Because I fight back!! So much effort!!

I have been an Amazon customer for many years, and have had no major issues until now. I went to their site this morning in order to make a payment. I had a problem signing in, and it took me quite awhile to get to the site. I was very careful to choose the correct spot to select the payment amount. However, when the site confirmed the amount, it chose the whole balance instead of the payment I selected. When I tried to cancel the payment, it informed me that I would have to contact the service center, which I immediately did. I explained the situation, and was told it could not be canceled on their end, and I would have to contact my bank.

Having call centers in foreign countries has ruined Amazon’s customer service. I have had to spend hours on the phone to try to solve something and nothing gets done. I get passed around to several people & have even been hanged up on. Amazon is not standing by promises even though I have written emails to prove my position. I have used Amazon for a long time & place a lot of orders & I can’t stand dealing with their customer service overseas any longer.

When trying to solve an issue you spend all of your time speaking to someone who may or may not understand what you are saying and who you may or may not understand. If the issue requires research on Amazon's part you end up dealing with a new person every time you have to respond to an inquiry. It is very annoying. When I purchased the item it did not say it was not returnable, but when I tried to return the item it said it was. That is not something you want to find out after you purchase an item.

I've decided to end my business with Amazon, and it's worth noting that I gave them many opportunities to fix the problems I've had with them. Way too many times, more than I can count, I've had to speak with customer service in chat and on the phone. Because the employees speak little English, it is a constant battle of repeating myself over and over just so they can understand why I'm contacting them. Always, they get the wrong information and I have to connect with at least 2 more reps to just get them to hear, listen, and figure out why I'm contacting them.

I have placed an order of many items and when confirming, it was said it was only one shipment. I have cancelled many products to get it in only one as the place that is receiving it charges $10/package. A week after completing the purchase, it has changed into 8 different shipments. Amazon Customer Support chat says "we charge you once the shipments are shipped out of the fulfillment center. We charge you then and then only it is when it is decided how many shipments are made." So that means that the information they give when completing the order is not true and you have to guess how many you are receiving. It is hard to understand. They do not have the information of where the product is located in the moment they show the product available in the website.

This is unacceptable. It's your duty to provide me with the product. I will not buy anything from Amazon again for this fact that you can't keep up with a simple subscription order for my pet that needs this to be able to have a BOWEL MOVEMENT. Amazon is nothing but a ripoff, they let fake people and fake products onto their website every day if not every hour. Not only do they have terrible shipping skills, but they don't protect anything they ship. The Prime-2day shipping is a huge rip off and they want you to pay extra if you have more then 1 echo device to listen to music? I ALREADY PAY FOR PRIME. Why the heck am I going to pay extra extra just to listen to music on another device THAT I ** own?!! Really How much of a rip off can you people be. My god. NEVER buying from Amazon again.

They are tricksters. Tricking you when issuing a refund to put it on their own gift cards rather than back on your debit card and into your bank where it came from. And if you make a second purchase after a refunded one and the second purchase was also the incorrect clothing size. And you want a refund and choose 'Original payment method' thinking it would be your debit card. They weasel the money onto yet another of their 'Gift cards' even when you call and say you want it back into your bank. To where you have to have your own bank dispute them in order for it to go back into your bank.

Been a customer for over a decade with 1000s spent every year on shopping on Amazon, including Prime for many years. A few months reviewing ability was taken away for some policy violation. I didn't bother much on that. And then now the account been removed for "no reason". The CSR themselves do not know the reason. Plus Amazon never says the reason either. It's like "cause I can, I will". Not a good attitude.

I bought a leather couch on Amazon for $700.00. Two days later they lowered the price by $69.00. I emailed customer service to see about a refund. They told me that they do not price match. When I told them that price matching was when a competitor offered the same product for a lesser price and they matched the lesser price. They said it was the same thing, which it was not. I tried to cancel the order. They said it had already been shipped and the only thing that I could do was refuse delivery and pay for return shipping. I called the distributor and they said it had not been shipped. I tried to talk to someone else at Amazon and got the same price matching answer. I tried to talk to a third person but they said that there would be no more discussion about my issue and that if I did not like that I could quit using Amazon (I had an Amazon Prime membership).

Been with Amazon for 5 years and prime. Went to make a order today and couldn't log in. Called Amazon and was told my account has been banned. They had no idea why and only offered me a email that was the only way of contact with the department that handles the situations like in my case. I have no choice but to wait. So I decide to research my issue with Amazon and WOW... I see I'm not the only one this happen to. Looks like thousands of people have the same issue. And still charges me for Prime WOW. So ban my account and still charge me 99 dollars for Prime. Amazon get rich and becomes a bully. Great going.

I cancelled Voltas AC order and amount not refunded over 7 days but while asking Voltas their side, "Process is over so ask Amazon." When we ask Amazon there and is, "Ask your bank." And finally bank says, "It is in processing so contact Amazon." Like this they are telling stories.

I have been a member of Amazon since 2011. Never had a problem until 3/29/2018. Suddenly no account associated with my email. They just now decided I broke the review guidelines, according to the email I received today, (I have not done anything different) so they pulled all my reviews and closed my account. Each time I contacted Amazon I was given a different reason, I really don't think anyone knows what is really going on.

Nov. 2017. Tried to cancel my subscribe and save orders online. They replied that I didn't have any such orders. Made a call to their customer service, which was a guy speaking very broken English with a nasty/nice attitude and giving the impression that he couldn't understand what I was saying. Now five months later, after a lot of attempts to get rid of them... including disputing charges, asking Amex to block them and changing my credit card number, there are still charges from Amazon on my card for Kindle and Audible. Spent an exhausting hour on the phone with them this morning. Amex required me to get a cancellation number. Although their "account specialists" said they would remove and refund them, they refused to give a cancellation number. Tip: Jet.com customer service is in the USA and very courteous.

2 times I had a item that never came... They made me take a credit with them and didn't give it back to my Discover card where it came from. Now I'M fighting it again... Terrible customer service and web... Don't recommend them at all.

I have been an Amazon customer since they were a private company many years ago. I buy everything that I need from Amazon. I had no problem return any time in the past. I have recently purchase a Makita Blower by mistake and it arrived at my front door while I wasn't home. I tried to contact Amazon to return this item but Amazon refused return because they said this is hazard material. If this is hazard material why would they sold it to me and ship to my resident. I made it clearly to Amazon customer support that I didn't even open the shipping package. I don't understand why I can't refuse this package that they left at my front door.

It is very disturbing to find that Amazon does not have a phone number available to customer from their website. When you do a search it only leads you to a list of options to choose from, and if you go through the list they still not list a phone number to contact them. In order to find a phone number for Amazon customer service you have to open another browser and use a search engine. Only then can you get a phone number to Amazon's customer service. That's pretty customer unfriendly. I won't use them again unless they are the only retailer that has a product I want.

Why is Amazon closing Prime accounts without notice or warnings? I called customer service and get no answers. I emailed customer service and they say will get back to you with 6-12 hrs and nothing. Everything is hush hush, then I find FB posts in various groups that this happening to several thousand people. Why can't I find anything from Amazon or any credible sources? Nothing in the news? How do I know if private information has been compromised? I have not done anything to violate any terms or conditions of membership either, I know this can happen to customers who get refunded for products they review but I haven't received anything free or reduced for good reviews.

Censor reviews - Email says it all... First line from your guidelines… the first line of my review is exactly that... I have a valid review about the performance of an item... and you refuse it… awesome service. P.S. I will post this as many places as possible... "On Apr 3, 2018, at 12:07 PM, Amazon Reviews wrote: Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines. We encourage you to revise your review and submit it again. A few common issues to keep in mind: Your review should focus on specific features of the product and your experience with it."

I placed order for Sandisk Extreme Pro 128 GB (ORDER # **) on 23 March 2018 worth INR 6900. I was shocked when I received a Strontium 16GB worth INR 700. I thought it was a genuine mistake on the part of seller so asked for replacement. Next time I was delivered a Sandisk 128 GB dual drive for smartphone worth INR 3500. I can understand someone sending the incorrect item once, but it was a shocker when I received the wrong item second time. So, I cancelled the item. But so far the refund is not initiated. They send sugar coated e-mails saying how important customers are to them but very tardy and bad customer service.

I have always used Amazon for everything. I order deodorant from them, I order tools from them, I order literally everything I buy from them. I ordered a product recently which cost approximately 600 dollars and weighed approximately 90 pounds. It was delivered and was found to be damaged/not in working order. I contacted the 3rd party seller who happily took the return and I ordered a duplicate product from a different 3rd party seller. But the return was my responsibility. It was free, yes, but I had to repackage a 90 pound product, print a label, get it to a UPS store, unload it, and walk it in. Not a huge deal, it’s a return. I contacted Amazon and informed them that I was pretty dissatisfied, and they offered me compensation for my troubles (as most companies would).

I order dozens of items a week from Amazon. When they use UPS or USPS I almost never have an issue. When they use their own shoddy delivery service I have at least one problem a week. This week? My last 4 Orders were as follows: 1. Arriving Late (sometime in the next 5 days), 2. Damaged and undeliverable, 3. Damaged and undeliverable and 4. Arriving Late (sometime in the next 2-5 days).

Slow shipping due to not purchasing Prime membership - I ordered one dental hand instrument in February 2018, I tracked the package because it’s now April and I still have not received the instrument. I was given a new ship time to the first week of May. I attempted to cancel the order and was rejected. I attempted to leave reviews with Amazon and those reviews have been denied. I should be able to cancel this order! I feel as though Amazon is playing games and I will no longer be using them for future orders.

I've been an Amazon customer for years. I even have a Prime membership, which I've been told makes them pay more attention to you. If that's the case, I can't imagine what people WITHOUT Prime memberships must go through when they need help, because it's like talking to a brick wall for me. Sometimes it's almost pathetic, because you get the feeling that they WANT to help, but they just can't figure out how. I wrote once asking if there were any free screen recording apps for my Kindle, adding that because those apps were so unreliable, I didn't want to buy one because I'd have to spend $50 trying different options before finding one that worked.

Buyer Beware!!! I have been an Amazon Prime member for several years. I have spend thousands of dollars on Amazon. My recent purchase was a NOCO jump starter battery. I bought it from a third party seller. The item arrived intact and I charged it to 100%. I did not need a jump start for my car until this past week. The item did not work! I paid close to $400.00. I requested a refund from the Seller and they denied. I filed an A to Z claim with Amazon and they denied. I appealed twice and was denied.

I have been an Amazon Customer for multiple years and Amazon Prime member since the start of the service. I have spent thousands of dollars with this company. Not for the first time, this time, Amazon failed to deliver my order which was Easter gifts for my family while I am working overseas and cannot be with them. When I contacted Amazon they indicated as it was delivered to a wrong address. They will cancel my order in the system and I have to raise a new order.

Last month I ordered a $650 laser printer for my home/office and the additional warranty was $47.00. The total with tax was right around $730.00. The item was scheduled to be delivered on March 6, 2018 and never arrived.

I have been an Amazon Prime member for years and shop in a regular basis. I am a bargain hunter and I’m always finding coupons to save money. However I never review any item I get at a discount only items. I pay full price for so I don’t violate Amazon’s TOS, when I posted a bad review on an item I paid full price for that was thru Amazon I get my review privileges taken away because apparently I violated terms. Wow really Amazon, so I stopped shopping full priced items with Amazon and only bought discounted items with a coupon or some type of deal that was through a 3rd party and not Amazon. A week later they close my account for violating their terms. How did I violate their terms when all I did was buy products through 3rd parties instead of Amazon since they have such crappy customer service.

This is the letter I received from Amazon when I left bad feedback after they had sent me a manufactured product as a new product. "Your review could not be posted. "Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines." From Bob ** on March 29, 2018. Beware read my feedback. Received a scratched product. Look like a used power supply. No way to contact the seller. Must had shipped a remanufactured power supply. Buyer Beware!

I have been a Prime member of Amazon since 2012. Last night I go on my account to see how much something cost to order and can't get into my account. It says there is no account with my email address. I call customer service and they tell me I violated one of their policies. Don't know what I could have possibly have done. They could not tell me anything else but would write an appeal for someone to contact me in 2-3 business days. This is totally unacceptable for a company to treat its customers like this. No email, no phone call-just cancel. What I understand from reading sites online, Amazon moderators are overseas and that is why it takes three days and they will send an email of their decision. So until then I am not a customer and may not be again if they decide to keep me off. I had just ordered and received a new Kindle within the last few days. Usually I would give Amazon the ultimate rating, but I am so disappointed in them.

Amazon is horrible. I ordered a large purchase and they don't know what happened to my package or have any information. They employees sucks. I don't think nobody there has a high school diploma. Horrible, horrible, they don't care about their clients. Never again. Be careful people.

I have been a member of Amazon since 2011. Never had a problem till a few days ago... I get gifted a few books. I don't have to review them but I feel it helps. 98% of the reviews I leave are ones I bought. They just now decided I broke the guidelines (I have not done anything different) so they pull all my reviews for ebooks even the ones I bought the books. The guidelines says all reviews are to be suspended. That's what they say. I didn't see it anywhere. They left my product reviews for the other stuff. Most of it is from their warehouse.

I ordered Adidas Running shoes for myself. Shoes are fine but AMAZON delivered USED, MUDDY AND SCUFFED shoes. I can't believe Amazon did not check the shoes before they ship it to me. I paid for NEW shoes so I returned the package same day. I asked for a brand new replacement and I hope they deliver new shoes this time.

Amazon is horrible!!! I bought the treadmill and scheduled it for delivery. The delivery guys said that they can only put it on the front porch or the garage and they don't help assemble. I talked the guys into put it inside by the entrance. They said I have to call Amazon to get another team to come and assemble, and that team will move the treadmill to place and assemble. So I called, waited on hold, and finally an agent picked up the phone. He is incredibly incompetent, and didn't understand the problem. He first thought I didn't get the item, and later he thought I need to cancel it.

I do not like having to do this, and I hope it ends up making a difference. On Dec. 29th 2017, I went in search of a oil on the web, hard item to find. I was contacted by the Amazon.com telling me that they sold it on their site. I looked at all the products being sold, each being from different sellers, until I found the exact one I wanted. After clicking onto the purchase price of $54.95 for a .30oz. bottle of pure Mink Oil, Amazon took over the situation after I had entered my credit card information to purchase this product.

My mother-in-law is a Amazon Prime member. She talked up Amazon so much I decided to try it. Using Amazon was such a great experience! I felt as though the customer service was very personable. I want to thank Amazon for going above and beyond my expectations! I will gladly make an order through them again.

Amazon is an automated process that has little room for actual customer interaction. The illusion is there because they allow for customer feedback but, unfortunately, there really isn't any substantial consideration for the customer. I think more people are noticing only because they use a lot of third party sellers now that misrepresent assets. If you order a basic asset and it arrives in a timely manner, unbroken, then you are likely to be very satisfied but the more you use the site, the more likely you are to run into poor shipping practices, assets that are not as advertised or garage sale quality, and an overall lack of concern for customer satisfaction.

I have been an Amazon customer since 2000. A Prime member since it was available. I have Subscribe and Save, Echos throughout my home, Fire tablets and sticks, and Prime video on our Roku. Over the last few years Amazon has been slipping. This month took the cake. A year or so ago my seller account went MIA even though I received an email stating I sold an item. I could not get it fixed with them (to this day) and directed the buyer after 2 weeks to an eBay link for the item and they bought it there.

Ordered laptop for my son for his birthday, arrived not working, sent it back and ordered again second computer. Used that. I did not know was used, locked by previous owner. Customer service not helpful, not friendly and will never use them again. After 14 years I’ve never been treated so poorly with no solution offered.

Paying a monthly fee to get guaranteed delivery... What a complete waste of money. I have ordered many items from Amazon with their guarantee and “free” shipping for Prime members. However in return for my monthly fee I get apologies for my package being two or more days late. I have sympathized with Amazon during the holidays but now I am not sure why. Don’t guarantee something in 24 hours or even two days if you really can’t make it happen CONSISTENTLY. The third party delivery companies are your reputation Amazon. Those drivers that throw packages over my fence and leave packages on the sidewalk instead of bringing it to your door have ruined your reputation for me. And the “free” movies... All I can say is Netflix.

Amazon ships via LaserShip. In doing so I am guaranteed NOT TO GET ITEM! LaserShip says they delivered, but never do. Waste of time and sometimes I lose money on purchase depending if Amazon gives 'Amazon Guarantee', not all purchases are eligible. Amazon needs to send with reliable shippers.

I placed an order with 1 day Guaranteed Delivery for my 8th Anniversary. Much to my dismay, my order did not arrive on time. It was lost 2x within the same day. No attempt was made at delivery at my location. As well as my delivery option was changed without notice and without my consent/agreement. Called multiple times as well as chatting with representatives. Attached you can see that at 11:43AM it was stated for pickup at carrier which I did not know/consent/agree to. Additionally at 4:16PM it was noted for change of date delivery which I DID NOT AGREE TO.

I received a coat that was supposed to be a 5X but turned out to be barely a medium. Nobody in our household could wear it. My son is a 4x so I thought 5X should fit him for awhile. I am an extra Large and I couldn't even get it around my waist to do up zipper. I asked Seller (XWDA) on Amazon for a refund. She suggested she'd give me a 30% refund and I keep the coat, and donate it to charity, this was unacceptable to me, so I tried again through Amazon's A thru Z return program for full refund including shipping cost, which were listed at $2.99 on my receipt. Upon Amazon denying my claim because the closest option to why I was wanting to return it was wrong item, which was true, it was not the 5X size that I ordered, it was barely a medium.

I ordered items from Amazon.com, and they were shipped out for 2-day shipping with my Amazon Prime membership for my business. After 4 days waiting on my 2-day shipping, the order was refunded and they said it was lost or damaged. So I promptly re-ordered the exact same items, and sent the order again. 4 days later, same thing. Never showed up, lost/damaged, refunded. Contacted Amazon.com on their website, and they directed me to the AMZL US shipping department. I sent an e-mail asking to switch my orders to a reliable carrier. So far, no word.

I have sent several emails to Amazon and always get a generic computerized response to this. I canceled my Prime membership and was supposed to get refunded $107. Amazon first charged my account $107 before giving me the refund, so it broke even when I should have had a $107 credit. They keep telling me that my refund went through. I should contact my bank, because there is nothing else that they can do. The refund did go through, however, I had an unauthorized charge before that for the same amount they won’t reverse. Therefore I never really actually got the refund. I don’t know who else to contact. Amazon is not helping and my bank is not helping, but it’s Amazon’s problem.

There have been multiple times I am placing an order, and see in the item description if I purchase over $35, I get free same day delivery. When in my shopping cart and checking out, there is not an option for free same day, there is a charge! I placed an order where the item clearly states it is free if over that amount, choose 2 of that item totaling $64, but the same day delivery is $11.50! This is false advertising if you do not allow the option at checkout! Free same day delivery has worked in the past, and I am in the delivery area, it has been used several times prior to today. So aggravating!!!

Amazon asked me to rate their Prime program. I wrote that it takes Amazon a week to process and ship an order that it defeats the purpose of PRIME. I submitted my review and they refused to post it. Stated it violated their policy on reviews. I guess they won't accept bad reviews about their company. They should post all reviews especially since they e-mailed asking for a review.

Recently, I purchased a very expensive product from one of Amazon's sellers, 11-iStore, and when I received the shipping box, the two (2) boxes inside were damaged, one clearly crushed on one side. Each one was sealed with clear wrap, which means some of the individual packets inside could have been damaged. That is unacceptable. Amazon refused to post my feedback, stating the feedback should be about the product itself and not the packaging. However, I strongly disagree because I should not be nervous about the condition of the product INSIDE when there is clear damage on the outside. I don't spend my money for such uneasiness. When I open a box, I should be confident that, based on appearance, the contents are intact and there is no spillage or leakage.

I had ordered small recorder mike from Amazon.com and made online payment also. Amazon's Delivery Tracking/Update Panel had committed the date of delivery but failed in fulfill the commitment. When I asked the reason of delay of product delivery then one of the representative named Akshay (Customer Care representative - on online chat) informed me that he has no answer for this delay. He just replied "It's third party- delivery department's mistake" and then there was no support on this from him. Such a poor service I faced ever in Amazon. After that when I checked delivery status on Amazon web, it's cancelled and reason given that it's cancelled from buyer's end which is false and unfair. How can someone can cancel the order of customer without his permission??? Need to improve service. Amazon need to train their staff.

Two of my bank accounts were hit with charges in the amount of $279.83 and I have opened a case with my bank as of right now. I immediately contacted Amazon when I noticed the charges came from Amazon seller account. I do not sell and I did not create a professional sellers account. Amazon rep told me that my account was hacked and the hacker created this account in hopes to sell something and get bank card info. Not sure how, but I’m guessing mine and possible consumers. Well the problem should have been easy to fix but the reps/agents are not trained to handle issues like this properly because they dropped the ball.

I am a reseller of products on Amazon and completed a transaction with a buyer and shipped out product as required for 2-day shipping. FedEx delivered the item and scanned the item upon delivery for which the buyer claims he did not receive 2 hours after it was delivered. His residence is a multi-family unit and did not provide us complete address details which is where the confusion came in. However, even though we did everything we were required to they took the money out of my reseller account to refund the buyer. The sellers on Amazon are how Amazon makes its money, not from the buyers. The sellers are the ones who pay monthly to sell products there and 13 percent fee on every item. This is not only unfair but the buyer stole his own product and just simply claimed he never received so he can get a free product. This type of discrimination against sellers makes it hard for business to operate on the platform and be profitable.

This so call company making money off sellers account yet they treating them like a piece of crap. They treat their customer better than sellers but there would be no Amazon if it was not for small business sellers because it would not exist to begin with. Entire inventory is missing constantly calling them back and forth so call investigation and yet no idea. The guy is worth 112 billion dollars and yet he hires low life people from overseas with 2 dollars per hour! They can not even speak right so how in the world they would ever know what do we want! I HATE IT. Because is sucking off sellers hard-working products. Shame on you. You should had studied hard in your so call computer science degree my man. DISGUSTING!

I ordered 3 items online and it said that my total qualified for free shipping. When I went to check out, I scrolled down and was being charged full price for shipping. I called to figure out what was going on. I was told that Amazon had decided to split my order in 3 shipments with new order numbers. That meant that it no longer qualified for free shipping. How cheap can you get? I ordered items at Walmart instead.

I cancelled all subscriptions, Prime, Video, Music books everything in January 2018. I was charged for a month in February. I didn't think anything of it until I got charged again. Calling customer service I was told I'd get a refund for 2 months. Then I was transferred to another department where the representative proceeded to tell me I'm not getting a refund but need to talk to an account specialist. I hung up after fighting with a representative to get me a supervisor. I called again, fought with another representative who finally after requesting a supervisor 5 times got me on the line with a supervisor. The supervisor is only refunding me one month of a subscription I cancelled. They didn't cancel the subscription as I requested online back in January. Looking back on my statements they charged me 4 times and refuse to refund my money.

I ordered a Jeep from Amazon worth of $230. After spending one hour of assembling within 5 mins of usage steering stopped working. When I contacted the seller, they responded very slow, a mail per day like that. I asked for the item for the repair so that I can save time instead of wasting time in dismantling and assembling again. But they disagree to send the part. Also they asked me to send back by dismantling all the parts. It was really tough for me because already wasted time for assembling and dismantling again it will take one hour. So I requested this query and spoke to Amazon customer care around one week. It took time. Finally agreed to send as such within the box. But again to fit such giant box within the box is really difficult so somehow dismantled the parts and kept it in the box.

I spent over $1000 dollars with Amazon the last month and have nothing but problems. In addition, Amazon created more problems for me. I would like to let you know what I have been dealing with. I am writing you to let you know how I was treated by your company, managers, and frontline associates. On February 27th, I placed an order, ** that was sent to the wrong place. It arrived in Albuquerque and was then sent to Utah. Once I found out, I called UPS and then Amazon to find out what can be done. I was told that I could de-prioritize UPS but wasn’t told it takes 4 weeks which is an absorbent amount of time for a service request. If I had my choice, I would not allow UPS to touch my package, ever. This was my first issue ever with Amazon and the rep gave me a credit for $100.00 which made me feel better about the issue.

Too many delivery issues with Amazon Prime. Most of the so called next day or two day delivery have not been met. In addition, they delivered one of my packages to a house across from me. My house is clearly marked. And the package was delivered during the day!!! They left envelop packages on my mat in the rain. Anyone could have taken them. Made no attempt to leave them in mailbox or under mat. Never ever knock on door or ring doorbell. Just leave package anywhere and quickly get in truck and leave. Home all day during deliveries and only noticed packages when checking mail and almost stepped on items. Poor delivery service and rarely on time as promised. I canceled my membership and will never go back!!!

I ordered a brand new midi keyboard (Icon ICOK-IKEYBOARD8X iKeyboard 8X - 88-Key MIDI) on Amazon. When I received it, it came used, abused, and broken all over with missing power cord in a rotten box on which there is a sticker indicating that it's inspected and shipped by Amazon warehouse. I called Amazon and the reps told me that this is how the product supposed to be because it's used. However, nowhere in the sale it's disclosed that the keyboard is USED, and I purchased it at a retail price rate with about $8-9 promotional discount. After that the price went back up to $199 again.

I purchased a 4 inch memory foam mattress topper from an eBay seller. I waited more than 4 week for the item to ship and the item still never arrived so I contacted the seller. They stated that Amazon had lost my package with a proof tracking label. I verified the tracking label and Amazon stated that package was lost in transit. The seller asked if I would want a refund or wait and have another one shipped out. I requested to have another one shipped out. I waited another 2 weeks for the item to arrive then I found out on the packaging it was labeled 1.5 inch memory foam not a 4 inch as was written in the eBay Listing. I requested a refund and they wanted me to ship the package back. There was a Canada address for the return. I requested for a prepaid return shipping label. I will now ship back the item for a refund.

On 16 and 26 January 2018 I made gift card, and gift balance reload respectively. Both purchases were sent to the same recipient **. On both occasions the recipient never redeemed the gift card, or received the gift balance. For the past several weeks and months I have been trying to resolve this with Amazon by informing them that illegal access was gained and these purchases used illegally. On the 15 March 2018 I was finally informed by an Amazon representative by the name of Venkat that the refund would be processed within 48 hours. Amazon have not retracted this and refuse to honor their commitment.

Too many broken delivery time promises with Amazon Prime. On more than one occasion, Amazon drivers have allegedly attempted delivery to our business address. Once they claimed we were not open when in fact we were. Another time they claimed they could not find the location but the GPS (confirmed by an Amazon supervisor) leads right to our front door. The problem is Amazon is hiring immature, unaware young people who have no clue what professionalism is. Contrary, UPS and FedEx have serviced us with profound efficiency over the years. Amazon needs to get a clue on training their drivers.

I have been a Amazon Prime member for about 6 years and on average spend about $300 a month on purchases. I love everything about Amazon... except their AMZL US deliveries and drivers. My two car garage faces the side of my house and on many occasions rather than placing my packages on my "front door steps" they are placed on the side of my garage, or when I get a text that my package have been delivered and go to the front door it's like going on a wild goose chase looking for my package(s).

I like reviewing things. I review all the things. It's enjoyable and helpful. Amazon.com not only provides the number one online shopping experience which is 4* from me even today but also used to be a fantastic platform for quality reviews whether they be positive or negative. First off, again, Amazon is a top shopping experience. There are only two downsides to the site on the shopping side and that's bad sellers misrepresenting products and poor interface when searching for specific brand products (brand pages are over-modified instead of simple lists).