Amazon.com Reviews

Amazon is advertising one selling fee for "Appliance" items **, but after item sells, Amazon overcharges the seller fee amount advertised, claiming it does not belong to the Appliance category, despite documentation stating in fact that "Split-system Air Conditioners" do belong to the "Appliance" category. We made several attempts to Amazon seller support informing of these facts but we received repeated responses from Amazon, unable to acknowledge the documented seller fee category fact and unwilling to honor their advertised seller fees for "Split-system Air Conditioners" which clearly states it falls under the "Appliances" category in Amazon's seller documentation. Amazon Seller support does not acknowledge the documented seller terms and fees and the "Add Attachment" button does not work or allow us to upload a screenshot of the Amazon terms.

I received 6 items from Prime Pantry today. 2 of 6 are damaged. One a total destruction. My "bag" of Kettle chips were packed on the bottom of the box with 2lbs. of ketchup and 10 ozs. of Accent dropped on top of them. They now crumbs. The second item was Arm & Hammer detergent. The bottom corner of it had obviously been dented in with a pin hole prior to being put in the box, since the box has no dents, but a small puddle of detergent from the hole. My true anger is that there is NO recourse for this damage. All six items appear to be "not eligible" for return. Buyer beware, and truthfully I am cancelling my trial Prime Pantry as I would never order from this section of Amazon again. I am a regular Prime member and have used it frequently spending close to $2,500 since December. I do like Amazon, but if this is their best in groceries, count me out.

Purchased a computer through Amazon third party seller Amazing Online Store. Shipped with my Prime benefits. Shipper of their choice (FedEx) lied about delivery attempts. Contacted Amazon and their third party seller treated me so poorly to the point that they called me a pathetic online shopper and knew nothing about online shopping. Amazon on the other hand kept sending "we are sorry emails" yet they chose to delete the feedback left about the seller performance because I guess they don't like bad feedback on them nor on their sellers. Done with Amazon. Prime accounts closed and will really think twice before ever going back to their website. They are now too big that they are failing. This after 14+ years of being a loyal customer, Prime and everything. This is a small sign on the cracks in their leadership.

Charged twice for the same order, talked to customer service multiple times on different occasions, promised to make it right more than once, but lied. Even sent emails stating that they would (all lies). Recorded phone conversations stating that they would make it right (all lies). Not only was I charged over $168. I was charged with overdraft fees. Was promised that they would make it right, but NO THEY LIED! I have had to contact these people so many times because of their lack in customer service, and language understanding. I will not ever use this service again and I would say BUYERS BEWARE!!! I have all bank, email documents to prove everything that I have said.

Son bought Xmas gift through Amazon using a debit card. Product did not work so I called for return. I was told a gift card would be applied to MY acct once item was returned & received. They sent me free return shipping label. Product was received but no credit. Called to find out it would take 2 weeks because gift card was being issued to different acct. I could have gone into any store with receipt and had my refund in hand to make another purchase. Now they said they will credit back to initial form of payment 3-5 days to my son's acct. A lot good that does me. They have the merchandise and now we still have to wait an unacceptable amount of time to receive the refund. Never again will I use Amazon to purchase anything. Much rather be able to ask questions in person when purchasing especially electronics. But with any purchase where there is a problem is much less of a hassle to return. Hope this company goes under!

Was looking to buy a 50" TV. Got to the checkout and it said "2 day" delivery was Tuesday... I was ordering on Thursday. For an extra $29.99, I could get delivery on Saturday, which is a 'normal' delivery day for me. Contacted Customer Service (chat) and was told there was 'prep' time and Saturday wasn't a 'normal' delivery day, so I asked why not "2 day" delivery on Monday and was again told 'prep' time. Apparently, it take 36~48 hours to get the TV out the door of the warehouse. The next day (Friday), I checked and I could still get "2 day" delivery on Tuesday or Saturday delivery for $$. I finally went ahead and ordered at 4:30 AM on Saturday for "2 day" Tuesday delivery. Definitely going to think about my Prime Membership when it's time to renew.

Absolutely awful. Amazon use Pilot Courier. Engagement rings never arrive. They send another. This goes on over a month. And had to cancel order. Never again will I use them. Now my proposal is two days away.

Had two packages within the last month and in both instances the order page claimed it was 'handed directly to resident.' Roommate was there and never saw the package or delivery person. Only way to track package is through Amazon's site because they're the ones delivering it and it's just so not true. I'm so done with Amazon. I've had a Prime membership for years now but there's no point in it if they can't even hire competent delivery companies.

Lying to customer is really not professional. On to logistics say they will deliver it again on the same night and they didn't. For this reason I will never order back from you. I been told by employee of Purolator that happen really often. Customer complain about the same thing as me. That show to me Amazon really don't care about their client. I will stick with eBay more reliable with shipping.

In the last few months, Amazon has begun delaying 2 day orders to up to a week with no explanation. I have also started receiving wrong items, which never happened in the previous 19 years, and poorly packed damaged items.

Promised shipment 1/18/2019. Not only did not receive shipment. AMAZON notated their records on their website as received at **. Items ended up - courtesy of UPS in New Jersey... After this, I will avoid UPS and Amazon both.

Amazon froze my account, an order, and my gift cards without explaining why for two days. The only way to find an Amazon phone number was a Wikipedia entry or by opening a new account. Now they want me to fax a copy of my checking account statement to some guy overseas to verify I am the credit card holder. I doubt very much anyone at my bank will speak to someone to verify sensitive banking information just because they claim to work for Amazon. Amazon needs to get out of the detective business and back to shipping boxes!!!

I cannot agree more that Amazon's customer support is ZERO star right now. No one seems to care about you. Their delivery service has made it worse. I have 3 recent orders from Amazon and ALL OF THEM were delivered to the WRONG DEPARTMENT. I am lucky that my great neighbors gave them back to me. What is worse, they lie about the delivery status. They say it's delivered and handed directly to a resident. I was home all day long. I never received a package. Guess what, 2 DAYS LATER, I found the package sit in front of my NEIGHBOR'S DOOR. How can they lie about the shipment status?! I'd rather you tell me it will arrive late than lying to me it's delivered. I will ESCAPE from Amazon as much as I can from now on.

Amazon has always been a top customer support company. Until now! No answers or support to 3rd party hoax sellers that they allow on their platform. Not even a mail and now I’m forced to report credit card abuse to MasterCard. Maybe they will take their support more seriously after they lose customers. There are other options out there???

I received a textbook rental that had been soaked in brown liquid, dried, and guggs of brown goo was still attached to the book. My respiratory system became irritated, my skin started itching and I had to get it out of my apartment before my health would get worse. It stunk horribly as in health damaging. I called customer service- seriously sarcastic giggling female from the Philippines or something came to the conclusion after a long wait that I can send it back and get a refund...

Amazon is by far the best company I have dealt with. I had an issue 10 minutes on support. Filed a claim because a seller wouldn’t give my money back. Done! Full refund. Got money back on shipping. Amazon has sent me things in one day. They have given me discounts. If it’s over warranty they will give me a part refund. I love Amazon. I don’t feel bad for businesses failing, maybe stop being so bad and put customers first. I sell on Amazon and I love it!

I've had one pet stroller and then its replacement delivered severely damaged by FedEx. Each time Amazon sets me up to have a different carrier, UPS, pick the damaged merchandise up the next day - and I have to wait ALL day as I can't get even a time range when that might be. Both boxes were damaged in the same spots. The damage was so evident (broken wheels protruding from a box falling apart), that I haven't even opened the boxes. Why does Amazon keep shipping boxes not shipping-ready, and using such an inept carrier that would drop these boxes at my door then dart away, probably knowing I would ask them to load it right back on the truck. If I have to use Amazon again, it will be for soft-goods; they must not have this shipping thing down yet. And why can't they coordinate a pick-up time range with the carrier they've contracted. Maybe because customers will keep accepting poor service?

I'm not sure who is responsible, Microsoft or Amazon or both, but since it's the Amazon platform, they get the review. The "gift" card I just bought is both not able to be used as an actual gift card and nonrefundable. So, I have a $30 gift card for a gaming system I don't know anything about, and my 11-year-old nephew's birthday has just had a lot of tears added. Thanks, Amazon. To top it off, Amazon customer service refused to let me speak to a manager and also refused to resolve the issue. To add to all this, when Amazon bought out Whole Foods, the quality went way down, to the point where we will no longer shop there either. After the experience and quality of last few orders, I am closing down the account.

Amazon has become so big that do not care how they treat their customers. I have been a customer since 2010 and I have spent $20,000 plus with them ordering merchandise. They recently closed my account stating that I had too many returns. I have had less than 2% returns of all merchandise ever ordered with them. They said it was due to my account being closed previously for returns. This is far from the truth, my account was closed by me in Dec of 2017 due to my account being hacked. I have always suspected this hacking came from an Amazon employee but could never prove it. In Dec of 2017 this hacker went into my account and returned items and requested gift cards as credit. Then this person ordered items ($4,000) worth of merchandise and had it shipped to an address in TN another state.

I spent 3 days on the phone with countless "agents" - most of that time trying to get each one to understand what I wanted - simply wanted to change my email address in my account. Based on the terrible telephone service I assume they are all located in South America where it is known to be poor quality phone service. Spent 15 - 25 minutes just getting them to understand what the problem was. Ended up having to create a new account losing my entire order history. This has to be the worse phone customer service out there!

Amazon's shipping seems to be wavering a lot lately in terms expeditiousness -- why does it take 5 days to get a shipping label created and only after I contacted their rep to discuss matter. They should let you know there is a delay for whatever reason -- have to wonder if it has something to do with Mr. Bezo's multi-billion dollar divorce. :( I hope it doesn't become the norm! And I do feel for those Prime customers who have discovered the special 2-day shipping only applies after it has been shipped -- in my case it would have still been 7 days. Order Jan 10-Shipping label. Created Jan 15 after I contacted Rep. Have a nice day!

Amazon Prime rarely delivers within the two day period and I’m constantly having to call them. I recently published 3 books through Kindle which is their publishing platform and ordered author proofs and paid to have them delivered in 3 business days - once again they failed to do so - they sent a notice that I would get them in two weeks even though I paid for their expedited service. I called them, and once again I got the runaround and passed off to someone in India who barely speaks English. I’m fed up with their horrible service! Amazon is a big fail in my opinion and their customer service doesn't even rate a 1. My issue was not resolved and my only choice is to wait two weeks, and it would be up to me to call back to get a refund for the expedited shipping I paid once the books get delivered in two weeks. When I said that was not good enough, the non-English speaking lady hung up on me.

Absolutely horrible, I didn't receive item so I contact them for refund. They sold my info to another company (erny). I spend 45 min to get my 5.99 back and still didn't happen. Another phone call another 15 min. RIDICULOUS!!!

As a Prime member who pays $12.99 a month for I have yet to figure out what...I was a little bit disgusted that my money is not enough for this multi-billion dollar company. I get free shipping which is really not the big deal they make it seem since many companies offer free shipping now. But if I receive a defective "free shipped" item (which is actually not free since I do pay for the privilege) and I don't own a printer so I can print out a return label, I am charged for them sending me a return label??? It's a defective product!!! Charge the company that built it and sent a defective product in the first place but not the innocent consumer who not only already paid for said defective product but for your not so free free shipping! You really should be ashamed!

I purchased an Amazon gift card for a family member on December 16th for $50.00. On Christmas my family opened the card to use it and the claim code was scratched off. Originally, my assumption was perhaps it has been damaged, I never considered someone tampered with the card and committed fraud. Someone stole the claim code and waited patiently until the card was registered. I contacted the retail store I purchased and they indicated to contact Amazon directly since it was third-party.

I ordered some item through Amazon, and it received 2 days back. What I received was different item, than what I ordered. I ordered Polymaker 3D Printer Filament Sample Package, 1.75 mm Filament, PolyPlus, PLA Filament, PolyMax PLA Filament, PolySmooth, PolyFlex, TPU Filament, PolyWood, Wood Filament, Random Colors, 5 X 45g, But I received a full bundle of Polylite filament. When I contacted their US branch, the person with whom I talked was arguing, the item I received it right one only. I said it is a sample package consists of 5 rolls of 45g sample filaments. He said from the description what he can understand is it is only one item.

On January 10, I placed an order for a book that I wanted. The next day, I received an email from Amazon saying that my order was on its way and will get on the 12th by 8pm. Saturday comes and then I find out that they sent the package to the wrong USPS processing facility so now I won't be getting my order until later in the coming week. Amazon customer service would not tell me why my order went somewhere that wasn't supposed to be. I guess this Amazon's passive aggressive way of saying that I should have paid for expedited shipping instead of choosing free shipping, not that it matters. Even if I had, I'm sure Amazon would have still found a way to screw up my delivery. Thanks for nothing, Amazon.

I ordered some winter hats in November and was still contacting the seller, that Amazon had in “Contact seller”, in January (with no response) that I never received my hats. Found out (finally) through the seller that they don’t sell winter hats! I contacted Amazon and they had already changed the seller in “Contact Seller”. What is happening!? How humiliating and a huge waste of my time! Customer Service was no help whatsoever.

Many months ago, I started receiving dozens of thank you emails from Amazon on different purchases that I did not make. I called and was told my account would be closed and I should open another account and attach another payment method. I did so which resulted in being charged annually & monthly for Prime. I have called at least 4 more times, each time with the employee telling me I would receive an email within 24 hours and they had no record of my previous calls. During one of the calls the employee could “see” that someone else was receiving my emails and changing my password while on the phone. The employees would not refund the duplicate charges/payments I made for almost a year and to this day, they claim I have never talked to a representative. I’ve spent hours, at least 20 hours and cannot resolve this issue.

I had bought an item on Amazon about 10 years ago. When I tried to buy something else I could not verify my account and password. They said to set up another account. When I went to do this (numerous times) I was told I could not use the e-mail I gave them because it was all ready used, I tried again with a new e-mail and user name. They said that user name is already used. It was used because it was me who had set that up my original account. They said there was no way to verify that.

Consumers need to understand and realize how bad this bank is. Today, Saturday 1-12-19 I received my Amazon.com store card in the mail which is supported by the Synchrony Bank. Also in the mail was a letter from the same bank saying that when I called them I was to use this passcode for identity verification. I didn't quite understand that at first so I went to register my card online as a 1st time user. Even though a week ago I had updated my phone number with this company on the phone; when it came to the website it wanted to send a verification code to my 'old phone number.'

I am from India. I am purchasing one o Redmi mobile 19th December 2018 but I am receiving different product. Order id: **. I am complaining this issue in Amazon customer service but they are told not possible to given refund and replacement. Amazon was cheated to me. I am paying money to Amazon but now they are not responded in my problem. I am request to all don't buy in Amazon.

I ordered items on Amazon.com. Paid for the items. They were being delivered from the UK. Items were shipped December 10, 2018, still no items. I know for a fact it does not take 4-5 weeks for items to be delivered from the UK. My family live in Scotland and I regularly get packages from my mum and sister, always delivered within two weeks, via Royal Mail. A package from my sister was mailed December 13, 2018, I received it December 21, 2018. Contacted Amazon, they said my purchase was NOT eligible for a refund, WHY NOT?? I bought the items through Amazon, paid through Amazon, so to me, they are liable for refunding my money. Guess I will contact BBB, and other authorities, including my credit card company. Will NEVER use Amazon again.

Three weeks ago I purchased a set of liquid motion timers for $16.95. I didn't realize until today as I was balancing my accounts that I'd been charged $29.95. Amazon frequently combines orders or breaks larger orders up, so the totals you're charged almost never match the total you're given when you check out. Because of that, I hadn't noticed the discrepancy. When I did notice, I immediately contacted them, and they refused to refund the difference. They accused me of just forgetting how much the item was - as if I'd forget that three cheap Chinese-made plastic toys were $30! - And said they would give me a mailing label to send them back for a refund, but otherwise would do nothing.

If I could give zero stars I would. Today I made purchases for college that I would need before I left this coming Monday, since the purchases were for supplies I was using my debit card with my college account attached and given it's rare I do online purchases (once a year to restock on supplies) my bank had me authorize that it was in fact me making the purchase. Before I did this, Amazon told me I needed to revise the payment and I received an additional email from them about it, once I authorized it with my bank and resubmitted my order it went through without a hitch and I received an email saying it was being processed. My bank had taken out all of the money from both orders (one was a handful of MP3s which was a nightmare unto itself that I will explain shortly).

I have never experienced anything like it before. I ordered a pair of shoes that were sold out everywhere and should’ve been more cautious when I saw they were on Amazon. When I receive the shoe it wasn’t even the same brand and it came from the UK. After experiencing another situation from a seller that was being nasty about a previous item that was shipped to me broken I tried getting through to Amazon through their chat line. Feeling deflated and I just needed to talk to someone. After spending almost an hour explaining to her how upset I was how is it possible to receive an invoice with all the correct information and a shoe that similar but not even the same brand.

My son has waited for a hoverboard for over a year. When I, his single mother working 40+ hrs a week to support him and his 2 brothers, finally had the $110 to buy his hoverboard I went to Amazon.com because I thought they were the best choice. I paid Amazon for the purchase and it was delivered defective, unable to power on. My son and his brothers were completely devastated. My son cried for 2 days while I pleaded with Amazon for a refund so that I could buy a replacement. I was treated with a cold shoulder by each "customer service representative" I spoke to with Amazon. They refused to refund because King Sports is a "third party." It's been 4 days now and absolutely nothing has been done by Amazon or King Sports. I will never spend another dime of my hard earned money with the multi-million dollar company, Amazon. They don't care about their customers. They are greedy, cold-hearted slime.

Bought Tuttle Origami paper through Amazon... The "Vibrant Colors", the "Kaleidoscope Patterns" 500 sheets packs... The "Nature Pattern" will be shipped in March. Great service... Got them in less than two days. Paper quality is not the greatest. If you fold and unfold on the same line six times that line will start to tear. But I'm not complaining about that as the packages of paper were not that expensive. What I'm complaining about is that AMAZON do not allow me to submit a review into their website, because I didn't spent more than $50 in 12 months. They want customers to know the quality of the merchandise that pass through them but if you didn't spent enough... Get lost.

On my last purchase of 3 wall clocks, I wrote a very negative review of 1 of the 2 sellers. No foul language or otherwise unpublishable content, just the facts that the clock was shipped used, dirty and scratched. Well Amazon declined to publish it with no explanation other than the generic terms of service. BTW, I'm an Amazon customer since 2009!

I paid extra on Monday to have my order on Wednesday. Since Wednesday, I've been neglecting what I have to do outside, and I have been waiting at my home. I saw that the order that I followed on the internet is getting back because they didn't find me at home. No carrier called me from the phone number I reported. Shouldn't he try to contact me by phone before he bring my product back? I didn't experience such a chaos in any of the dozens of times I did shopping on the internet before. I'm a student at Politecnico and I need that book for my exam. I talked with two person of customer service via email on this issue but they did not help me.

I was in a chat with two associates at Amazon asking about the shipping details and how that works. If a person is viewing an item and it says to get it the following day if ordered within 7 hours with expedited shipping, that does not mean it will be there the next day or even 3 or 4 days after. Two different associates sent me messages that all they guarantee is that when it leaves a facility it will be shipped quickly, BUT, it can take several days for it to actually be ready to ship. (from what they claim). BEWARE of misleading information from Amazon.

BEWARE. Paid for Prime and NOTHING shows up in two days! Always have excuses and apologize but I didn't pay for apologize, I paid for two day shipping. Tried getting a refund through the BBB but this Arnold guy kept submitting the same response back to them and I got nowhere... Walmart at least stands by their 2 day shipping... DONE WITH AMAZON and if you were smart you would be too... Since they got bigger (from all of us) they have no respect for their shoppers, so again go ELSEWHERE!!!

I haven’t order from Amazon for a year and cannot believe what a numerous change they’ve made (for sure the change is to the terrible side). For the last shopping experience if I could give a 0 rating I would. I ordered over $1000 kids toys from there for Christmas as I always order from Amazon, they were the most trustworthy and reliable company with the best service. Unfortunately this time disappointed me a lot. First they delivered a week late. We received our stuff AFTER Christmas which means we had to shop at other retails for kids instead in a hurry. Second, we have over $200 items were missing, so I contacted multiple time of their customer service, everything they let me do was waiting and didn’t solve my problems. They treated me like kicking balls. Transferred me to over 10 reps or specialists to continue the same conversation and wasted my time.

I updated my credit card information so that any more purchases coming through would be charged on the new card. I had an order placed one month prior to that that finally shipped and it was charged on the old credit card!! What is the point of updating your credit card information if that was going to happen??! Calling them was zero help as the operator on the other end said he didn’t know why or how that happened either.

Prime trial was needed to view the offer. So I did agree with that. It became automatically a membership. On .uk I did not see the membership. Why Amazon uses this confusion? Well... I think I know. Ripped for 25 bucks. Only because by chance I checked my credit card statement it was a 2 times charge. Otherwise it would have paid for the rest of my life every month. Never ever I will buy with Amazon.

I sent a negative review as follows: "Expiration date might be an issue to weigh against price. Order date: Dec. 26, 2018. Delivery date: Jan. 2, 2019. Use by date: Mar. 31, 2019. You decide if it is/was such a good value." This was to protect the health of others seeking relief from high priced test strips and not knowing the expiration date was much sooner than expected. I included dates and photos. Within 24 hours it was rejected. They don't care about the health of others...only focused on their increasing their wealth and corporate share value.

I have been ordering from Amazon for years now and hold a Prime membership. Absolutely disappointed in Amazon in the holiday season of December 2018 and January 2019. I ordered couple of items and I've seen regular unprofessional people delivering items with their child in the back seat and their other family members at front seat calling me with a Seattle phone number and asking me to go to the gate to receive my items. This is one thing, you can probably get by once or twice however now items are delivered to a public area of our community, unattended and left there without asking for signature or ringing the bell or ringing the door!

I used some coupon codes from a group on social media that said it is an affiliate of Amazon. Well I wrote a bad review cause I received a black tarnished ring instead of the real silver that was advertised. Well my profile disappeared and now I can't review anymore. I called and asked why and was told I received money for a review because that's what the seller told them. I am assuming so his bad review I wrote would disappear. I called and they would not investigate it and told me, "Oh well." I have had Amazon Prime for 8 years. Unbelievable! I asked if it was against community guidelines to use coupon codes and I was told no. They just lost a good customer. Their quality is going downhill anyway and their prices up. I'll pay off my Amazon card and will be shopping on retail sites from now on.

When ordering a quantity of artist supplies, the product arrived from Amazon on time. The insanity was; the invoice and flyer from the seller was included in the packing whereby the flyer advertised the same product for 50 percent less than I was charged by Amazon. To add insult to injury, the invoice listed shipping charges and tax for which Amazon was supposed to ship for free and collected a tax different than the one on the invoice. When cust. service was contacted, they made a complete fiasco out of the whole thing. No More Amazon. I'm done!

I have had nothing but problems with my orders. I will not order another item from Amazon! I'm done with the non English speaking customer service reps. They send emails and never follow through! I live in a rural area and order quite often. Maybe I will try Wayfair. Thanks again for the WORST customer service ever!

My dad and I have had Amazon Prime since 2007. I recently decided to try out some of the smart home devices like Alexa and Echo Dot. These were mostly for my dad as a gift for home security when we are away. Turns out he already has the gadgets he needs so I finally return the various items. I purchased two of them on an installment plan. Little did I know that I would basically be handing over FREE money to Amazon because my return was “no longer needed” instead of “item doesn’t match description” or one of the other reason codes that apparently give you free return shipping.

Amazon could care less whether their delivery people delivery to the correct address. Their delivery people leave packages at my house because they are too lazy to find the right address. Time wasted.

I had ordered a chair through Amazon from a different vendor. After multiple delays on my order, I did my own research and learned it was a fraudulent seller. I was really surprised Amazon was continuing to do business with this seller, that I later discovered had 95% negative ratings. Then, in a documented chat, an Amazon rep told me that I should order the chair through Amazon directly at their higher price and they would refund me the price difference after it shipped.

I have been an Amazon Prime Member for a number of years - at least 7 years. My recent experience shows that Amazon is reaping benefits from the Membership premium as well as a markup of price on the individual item that is offered "Prime." For example, I recently ordered an item that was $26.99 Prime, but also available at $23.89 shipping included and not available "Prime." I opted for the $26.99 item because I needed it quickly, but the tracking information showed the item would not be delivered for one week.

I have an FDA Approved, Class I device that I was trying to list on Amazon. Amazon gladly took my listing fee, but will not post my product, even after sending them all the evidence they needed. I contacted customer service many times, only getting the runaround the same generic emails over and over, that they are working on it and that they know this is urgent. Yet, no calls, no emails, no urgency at all, but they did take my money. I contact BBB, and I still get the same runaround from them. They tell me to work with customer support, I do. They tell me to submit pics of the item, I do. They tell me to send them FDA approval, I do, yet, nothing happens, but they do take my money. Amazon has been the worst experience ever, but because they are so big, they don't care about the little guy anymore.

Amazon clearly doesn't understand that if they are going to charge customers for a PRIME membership and guarantee delivery by a certain date that they need to deliver as promised. I am a PRIME member. I ordered five items three days ago all guaranteed by yesterday. When they failed to delivery I could not get in touch with anyone who had answers or anyone that could tell me when I would receive my packages. The online tracking shows my packages have been out for delivery since yesterday morning and the online representative is saying I should "probably" get them by tomorrow, that would be two days late.

Beware - there’s a scam on Amazon where a “third-party” seller offers a great deal on electronic/camera products that sell for a very low price but require a very long shipment time. The seller’s website on Amazon had several positive reviews and they initially responded to messages/inquiries about their products, however after several weeks the status of the shipment tracking changed and they stopped responding to messages.

KDP publishing services are like a "wolf in sheep's clothing." As a self published author you will lose part of yourself and will be subject to unscrupulous stuff. Yes it is free and it is voluntary. But you cannot sell your book elsewhere. Amazon also pays very low wages to independent authors, less than half a cent per page. Other self publishers are better. The people behind the scenes purposely make it where new authors can never sell a bunch of books. Amazon is only good for authors from Penguin Books and big publishing houses that want to sell digital copies (and hard copies) of their books. Amazon pretends to accommodate authors but they are wolves in sheep's clothing.

I have written over a dozen reviews for Amazon products, all rating a product or experience with 4 or 5 stars, except my most recent review. That last review was apparently "censored" and not published, unlike all the positive reviews. Amazon sent me a structurally damaged and unusable metal chair that had been advertised as "returned but like new." I should note that I have ordered 3 other such chairs, and one was indeed "like new," while the other two had superficial dings in them (so not quite up to snuff.)

I ordered a OnePlus 6t on 5th December 2018 through Amazon and paid the whole amount of 41,999?/- INR to them via ATM card and the product they didn't delivered till 13 and I requested them to get back their product as I have to purchase it from the retail store itself. They processed the return and the product started traveling a distance of 780kms on 17th December 2018 and it's today 8th Jan 2019 and they didn't yet refunded my money yet I called their sucking customer care more than 10 times for the amount to be refunded but they just say that it has been initiated from their side and I have to wait for next 3 to 5 business days.

I purchased a DJI Ronin S gimbal mount with an adapter on Dec. 21, 2018. There was a special of $200 off before Dec 31, making the normal price of $799 to $599. While looking at the item on Amazon, it refreshed at a price of $347! I immediately bought the item and an adapter for $9. The adapter came and I waited, thinking it's busy during the holidays. Into the new year, the price is back to $749 for the product. I contacted Amazon and they told me the order had been canceled, however I still received the adapter??? Customer service told me they are sorry but I can order it again. Now I still don't get the end of year $200 discount. Their response was basically, "Sorry, do you want a $50 gift card."

I have ordered a significant amount of orders with Amazon U.K. due to the fact that we moved into a new home and living on an island with limited choice for furnishings. Without a good reason given, Amazon has suspended me from placing any reviews and when I inquired on why they have done so, I get a generic reply that they will look into it and get back to me when they are ready. Rather than been treated like valuable client, I am treated like a criminal. I have placed my last order with Amazon last night and awaiting my outstanding orders to arrive then canceling my account and my Prime membership. Horrible service from this company and they can get stuffed. Would rather use eBay.

With all of the money Amazon generates, you would think they would have better customer service for people that want to open a seller account. Especially after you enter your confidential information. Disappointed and disturbed by their practices.

I started my membership a couple of months ago with the free trial. I should have learned my lesson then and NOT actually paid the $12.99 for the next month, but I wanted to give Amazon the benefit of the doubt. During the free trial most of my orders got delayed and arrived a day or two after the supposed 2 day shipping date. One order was completely lost and another was delivered to the wrong address by their incompetent drivers. During the second month I thought it would get better once I paid. It started when I tried to link my Prime account with my Twitch.com account and that was a failure. According to customer service it was because my card was not verified, but it was verified enough to charge me for my prime account.

They are the biggest and hold a modern day legal monopoly, they can do whatever they want. They advertise next day delivery and force you to increase the order amount in order to do so, and then when you pay for the order, they change the delivery date. They trick customers into not driving to a brick and mortar store, and they extort more money out of you to do so.

Duplicate order mistakenly placed from 3rd party seller. Calls and emails to seller and Amazon to return large items thru carrier impossible to arrange. Terrible customer service from both! Sealed boxes still here!

As a loyal Prime member for many, many, years, I have never experienced the issues I am now with delivery. For the past three months I have experienced delays on all 6 of my orders. I have contacted customer service multiple times, and they just read off a script. No details, no explanation, no assistance. In fact, the item that was supposed to arrive on January 2nd, wasn't shipped until the 3rd. This was a one-day item ordered on December 30th. Due to the holidays, I was patient. When the item didn't arrive on the 2nd, I contacted Amazon on the 3rd to inquire about the status. That's when I was told there was a delay. I told them I was going to cancel the item, and did so myself; however, I received an email notification later that day stating that it had shipped and was expected that day.

I recently made an order with Amazon and soon received an email from them stating that they had encountered an issue with my account claiming that my credit card company had refused to confirm my name and billing address. Amazon stated that they would no longer allow me to access my account until they could verify this information. In addition to completing all of their recommended actions to provide them with the needed information, I also called their customer service center three times and tried having the credit card company call them to resolve the issue. After exhausting every approach I could think of, I came to the conclusion that the only party not trying to resolve the issue was Amazon. With no apparent remedy to the issue in sight, I have asked Amazon to cancel my account and will be using other sources to complete my online shopping.

Customer service has no authority to cancel an order even if the order hasn't shipped, and even if it is scheduled to take a month to be received. There were full sentences the agent spoke that made no sense, because it was in broken English. Not happy at all.

I purchased iPhone X from Amazon, India and within 2 months of purchase, the screen got defective. When I went to Apple Care at Janakpuri, Delhi, when they opened the phone they found that the phone was already tampered from inside, they intimated me that as the phone is tampered they will not cover their repair under warranty and they wrote the same in Job Sheet.

I am surprised that an American company, like Amazon, bans the sales of certain books because of a politically powerful group. For example, Amazon banned a book by MS King, The Bad War...and there are other books. This should not be permitted by any large company because it stifles free speech, books should not be banned, especially history books because we all know, ”that the victors write the history,” which is mostly lies and damages our society. I believe also, that Amazon banned me from writing reviews because of the books that I read, and review, however, Amazon policy does not permit them to tell me why I am not permitted to review products that I purchase from the Amazon site. All a bit of Big Brother.

"Oops, your product will be delivered in 1-2 days." What happened to guaranteed delivery by date when paying for PRIME. Amazon blamed it on the carrier. No, that's not how it works, you charge for PRIME and 2 day delivery, it's your responsibility Amazon. This was a gift and used PRIME to ensure delivery on time. Should have gone in my car and drove to Home Depot - save the brick and mortar stores!

I ordered a gift for my boss for Christmas, even paid the extra to get there in time. They sent the wrong item and now they refuse to do anything other than standard protocol of having my boss print out a return label and return himself, then I'll be refunded. I asked them to at least mail him the mailing label themselves so it's one less thing for him to do but they would not without deducting $1 from the refund. $1?? They are one of the richest companies in the world and they screwed up my order, they can eat $1. In the end, I am unhappy with their customer service and spent 40 minutes on something I could of done myself if I knew this is all they would of done.

I'd been a loyal Amazon customer for years and all of a sudden I couldn't ask questions or post reviews. I kept asking why with no reply. It was as if I didn't exist. I bought a lot of stuff from Amazon. Finally I had to call about a product 'cause Amazon refused my online questions, that's when I found out I had been banned from any online contact with Amazon other than buying. They accused me of taking money for a good review which is crazy 'cause I don't receive money from them ever but I've given them plenty. All of my Christmas shopping, most every book I ever bought, camping equipment etc. They refuse to even receive my emails. Now all I can do is keep the account open 'cause I have movies on Prime and a lot of books on Kindle. Otherwise I'd close the account permanently.

I have been a long time Amazon customer and I have a real problem with their increasing memberships and unfortunately they do not provide friendly customer service. Also their representatives are outsourced and you always get someone who speaks broken English which makes it hard to understand them. I experienced a decline in service over the years and cannot understand why they want to increase their membership fees when service has only gotten worse.

Having already cancelled my Prime due to delivery issues, I was already losing my enthusiasm for Amazon (Canada). An order from a 3rd party seller a couple of months ago ended up convincing me I can't trust anything on Amazon anymore. Ordered a set of LED bulbs for kitchen light fixtures that are difficult to change bulbs in - so I thought LED would last longer. First they ended up being shipped directly from China, so took extra time to arrive. Now, after three months, 25% of the bulbs failed. So I ask for replacements, but seller no longer has stock. Look at the reviews for seller on US site, then discover they were de-listed for non-delivery and selling counterfeit items. Check my order and discover my bulbs were not the brand ordered (likely counterfeit as well).

I purchased two Mophie chargers for my grandchildren. I love the product and the kids are enjoying them. Amazon lowered the price on them - $15 for one and $10 for the other. When I contacted Customer Service I got the runaround. Bottom line I can send them back at my own expense and when they get them back in house - they will issue me a credit for the original and I can reorder. No one cares it was a gift - I can’t take it back. I’ve talked to four people with no concern for making the customer happy. I’m very frustrated and disappointed with Amazon.

I've been a Amazon Prime member for years always loved Amazon. Till now in the past month they have sent me wrong items, order item I wait two days on just to get a email to say they are being shipped back to seller with no explanation and the last one is I ordered brakes for my truck just to get a email saying they are going to be 3 days late a day before they are supposed to be delivery. Not happy. I think am done with Amazon!!

Five humans and about three hours later, and I still can't access either of my Amazon accounts. Unfortunately, can't find another site with the ease of use... when it works. The arrogance that comes with success has thoroughly toxified Amazon. A quick, painful death to the enterprise would be welcome.

I have been a Prime member for years and to be honest I do not think I will renew. Here's why: On Wednesday, December 19th I ordered 7 items. All were Prime eligible items. All guaranteed delivery, to where I work, by Friday December 21st. When I received my confirmation email, the delivery dates were all Saturday, December 22nd. Since we would not be working Saturday, I changed the delivery location to my home address. All this within an hour of starting.

I have been an Amazon Prime member since they began offering Prime. That free 2 days shipping on items marked "Prime" seems to keep getting longer than 2 days. I am currently waiting on my "Prime" order from last week, that should have been delivered Saturday. Also, I have ordered items that said they were covered by the Amazon A to Z guarantee and when they didn't show up, was told I had to resolve it with the seller, that it would not be covered by Amazon's guarantee. I don't know what is going on with Amazon. Too many third party sellers? It's not the great service it used to be.

I've been a customer of Amazon for many years. In the past year, noticing local FL drivers doing deliveries are in extreme hurry and not paying attention to the way they butcher people's yard and other yard plants and irrigation system. Simply NO RESPECT! Since most deliveries are make during the day, I'm not able to catch the driver causing the damages, so I decided NOT to order from Amazon ever again, it's pretty costly to hire someone to replace some of my sprinkles, just not worth it.

Let's face it, consumers are going to have issues re: their purchases, and because Amazon deals with so many sellers one can imagine how busy it keeps them. Like others, I've had my share of problems, after all nothing's perfect, but I can honestly say that Amazon customer service dept. takes a complaint seriously, doesn't stop, and follows up until the customer is satisfied. This has been the case with every single encounter I have had with them, and I can't say this about many stores or companies. This must be why Amazon is as successful as it is, its outstanding customer service. We should demand this of all merchants, but sadly it's not the case. If you are a customer who wants to be treated fairly, with respect, and always receive personal attention, shop with Amazon.

My son Kyler ** has been contacting customer service to resolve an issue with him not being able to order any products. I've talked to 2 managers and they promise to send you an email and have an account resolution person call you back or email you. No avail. They keep telling you have to wait for 24 hours to get an email or call back. Never happens. They just keep stringing you along instead of getting issue resolved. All of their customer care and managers must all be incompetent. They don't care about the consumers. All they want is your money. They don't care about making things right with the consumer and put of a 1-10 I give them a 1.

I contacted Amazon customer service to find out if it is possible to limit product searches by country of origin (i.e. to show only products made in America). The first customer service agent could not understand the question, despite several rephrasings, while the second agent was unable to provide any information, and was also unable to escalate the question to anyone who could provide information. I remember the days when Amazon customer service staff were helpful and able to speak English, but those days are long gone.

Over the past year, as an Amazon Prime member, I have seen the guaranteed date of delivery continue to extend further out, up to 7 calendar days on my latest order for certain "prime" products . In comparison, I can get similar products from Walmart, delivered consistently within 2 business days without having to pay any annual fee or shipping cost as long as the order is over $35. What is interesting, is that I have a family member who lives in the same small Iowa town, who is not an Amazon Prime member, and she receives her Amazon orders faster than I do. I now wonder what benefit Amazon Prime offers regarding product shipping.

On December 24th, 2018 I ordered an episode of the show, "Lost", from Amazon video. The next day, on Christmas, I stopped at a gas station to pull out $25 from my account and was informed it was frozen. Sure there must be some mistake I checked my online banking to find that a place called "Ooredoo of Maldives" charged my account 15 times on Christmas day for 32.38, totaling almost $500. Having never heard of this foreign telecommunications company, we froze our account, cancelled our cards, and waited for the bank to open back up. They investigated and said that there was some connection to Amazon and the episode we ordered on the 24th.

I don’t know how they can advertise 2 day shipping, many times it’s shows out for delivery, then right at closing time you receive email that it will be a few more days. When you call customer service they say they don’t guarantee the 2 day shipping, just attempt it. Maybe. Frustrated.

Amazon.com stole 209.00 from me. BE VERY CAREFUL! Amazon.com duplicated my order, charged me twice, and now won't refund my money even though the items was returned. I followed their instruction to a tee and still no refund. Customer service seems brainwashed no matter who you talk to!

After Signing up for Amazon Prime I couldn't sign into my account. Customer is had me change my plan to come. Still wasn't able. On 4 different occasions I called customer service and talked to them over an hour each time. They kept blaming me. They and I was at fault somehow. They told me they couldn't help me and suggested I go to a phone store and get help there. Really?

I am sick and tired of USPS losing my shipments especially at Christmas. I pay for Prime so why do I get substandard shipping? My sister had her Prime account cancelled by Amazon because her local post office loses too many Amazon packages. Prime members should never get substandard shipping from USPS.

I just can't believe what I have been experiencing with Amazon but I am more surprised how the firm got that much big with such stupid business model! As a consumer, a customer, I won't ever go back and deal with Amazon, even if said they are the only online portal left on the Net. But as a coder and cyber security professional I see I will have a mission to make sure at least everybody I am connected they will understand how terrible scary the Amazon business model actually hurts themselves.

When I first got Amazon Prime, I paid and got what I paid for. I have found recently they, like eBay are starting to go offshore to places that cannot give you two day shipping and there are more and more of these products, mostly clothing. In addition, I NEVER hardly returned things, but when I get something from China it doesn't fit my granddaughter and it is supposed to be a plus size for me!!!! I am at UPS returning more than ever.

My Amazon account was hacked and Amazon closed my account but they also have not allowed access to my over $11,000 in video and audio licensing in my new account. They said this is their policy. I am SHOCKED at their audacity in just stealing over $11,000 from me and my family. SHAME ON YOU AMAZON.

Many months ago, I listed a number of items. An expensive item sold ($213) shortly after I left the country to work for an international charity for 6 weeks. Upon receiving notice of the sale, I wanted to get in touch with the buyer to explain the delay. However, I can't access the account unless I am home with my cell phone in order to get a message (the two step verification process rule). I have explained that Guatemala is not part of the States, but employees don't seem to care.

There is no easy way to see what charges are reflected on your bank account and where those charges are coming from at Amazon other than going into each order, then into the invoice per order and reconciling it that way. This is extremely time consuming and Amazon have confirmed there is no other way to do this but to go through this tedious process per order. You would expect that there is some sort of statement from Amazon that summarizes all the invoice charges in one place.

Getting 2-day shipping as a Prime member is apparently no longer on the table, the customer service help is offshore, and they have no idea about what the products are when you try to get help. Amazon once had great customer service, now they are completely indifferent, not even bothering to answer email inquiries and being next to useless over the phone. May they perform osculatory acts upon my posterior.

I’ve been an Amazon customer for many years, and I’ve had Prime for most of them. It used to be that I could find what I wanted for a cheaper price and have it delivered quickly. Now the prices aren’t nearly as competitive, but worse is the delivery. USPS, and UPS got my packages to me quickly. They didn’t lose things. They bothered to knock when they dropped things off on my doorstep.

I ordered Arctic MX-4 thermal compound on the 25th Christmas Day. Prime guaranteed 2 day delivery by the 28th. Still in Amazon's hands on the 29th. What is up with this crap. I pay for Prime. I expect Prime benefits.

Amazon adds a description for their Samsung Galaxy Tab A 10.5", Black (SM-T590NZKAXAC). They refer to an S pen that comes with the tablet. It does not. False advertising at its best!! I called support and the agent agrees that it does stipulate this and it should then provide the item. She says she has to upgrade this to a supervisor. I wait ages to be transferred and as soon as she picks up, she says, "Hello" and hangs up. I get a call back and she hangs up again. Then silence!! Do I have 2 hours to spend on this? No!! Will seriously consider cancelling my Prime membership now.

Wow. I have been shopping with Amazon for YEARS. Their customer service now is horrendous. Extremely slow, lots of repeating and no resolution. I ordered 2 echos, only 1 arrived so they sent a replacement. I wasn’t able to register them. When I connected with customer service, they gave me the runaround, kept transferring me and took up a lot of my time. They take 2-10 minutes to respond to a question. I’m done with this company.

I have been a long time Prime member and order from Amazon weekly. I ordered a Fitbit Alta HR as a Christmas gift to myself. I already have a Fitbit Alta and wanted to upgrade to an Alta HR. Long story short, I received the wrong item twice. The best they can do to fix my problem is to offer a refund. The "manager" couldn't even figure out how to email me a return label. His exact words were, "I'm at the mercy of the computer". Thanks Jimmi, I will try your competitor, Jet.com. Now the item that was on sale for $98 is no longer on sale and cost $32 more from Fitbit. Please watch the description when ordering from Amazon, you may not always pay for what you intend to order. #dissastisfiedexcustomer#

Ordered an item a couple weeks ago for $49 and it dropped now to $39. Figured most stores offer a match policy. I would contact Amazon to chat about it. I started the chat and explained the issue. The agent said he would transfer me to someone who can help. What happened after was almost comical. The 2nd agent transferred me to a 3rd agent. 3rd agent looked and then transferred to a 4th agent. Not joking! They did not say anything besides that they will connect me. 4th agent straight off the bat told me no. Not even apologizing for the fact that I was bounced 3 times. I asked to speak to a supervisor. The supervisor *argued* with me on chat that I was wrong - twice! I had to explain to the supervisor my point, and only after I explained he flat out said no again. Also no apology from the supervisor whatsoever. Terrible service.

The customer service outsourced to India is terrible!!!!! They do not comprehend simple things. Like how a credit card dispute works in America -- I am not exaggerating. It is terrible!! They are charging me twice for the same order# and they have now given that order# two transaction dates. I have went back and forth with them for weeks even with proof the order# is paid!! I even repaid an order that wasn't mine to try and resolve it! Terrible!!

On August 28, 2018, I ordered a set of speakers through Amazon for my son. The speakers were ‘delivered’ on September 10, 2018. Although the delivery contract specified that the package could only be delivered to my son upon receipt of his signature, the FedEx delivery person instead gave the speakers to another individual in my son’s apartment building. This individual signed his name as ‘Tommas’ - a name with which both my son and I are unfamiliar. ‘Tommas’ has since made no attempt to return the speakers to us. One can only conclude that ‘Tommas’ stole the speakers, and that this theft was facilitated by a failure to uphold the delivery contract by FedEx.

I will start by saying that I have used Amazon for multiple years and purchased many products from them. It is definitely my go to place for online shopping. I live in a house and delivery was never a problem when Amazon previously using UPS, USPS and FedEx. My product mostly reaches on time and leave at front door with no problem. However, my understanding is that now Amazon started to use its own crew or contractors to do the shipping. Now I started to have problem.

I ordered items from eBay (Game system and some other things in separate transactions) before and after I ordered an item from Amazon.com (game controller). The difference is the Game system from an eBay seller got to me days ago (3 or 4 days in transit) and the Amazon game controller has yet to be in transit and it has been a week! The appalling thing that I ordered both around the same time! Those other things mentioned earlier; I order them up to 4 days after the single controller that I am waiting for from Amazon and, you know what, I have already or am supposed to receive half of those things by today. Again, Amazon is only almost ready to ship. It took a week for them to get to almost ready to ship on a single game controller/joystick! eBay sellers/USPS have already shipped most of what I ordered to me and Amazon has not even that single little package!

EXACTLY 1 WEEK AGO, I placed order on Amazon. Said I would get it between Dec. 27th today and Dec 31. Still hasn't shipped. Called and they said didn't ship yet because it's 35 min away. JUST STUPID!!!

Amazon restored my privileges today and I am very pleased with the results.

My Amazon ORDER got cancelled by me immediately after payment. I received an email for Refund of cancelled item from Amazon on December 10th, 2018. But still my amount didn't get credited to my Bank account. I have added my Bank account details also in My Amazon account. If I try calling nobody is responding. There is no proper mail address also to contact them. Kindly help.

This review is being provided for Amazon India. I had booked one shoe costing around 5.1k on 23rd December and it was a offer time and hence I was getting cash back of around 1700. This shoe was also available in other Online shopping websites but by my bad luck I choose Amazon. So, Order confirmation email came on same day (23rd Dec).

I ordered a watch for a gift for one of my sons 8 days before Christmas on the premise that it would be delivered by Dec. 24th. Dec. 24th came and went and it was not delivered. So one son got a gift and one did not. Would I have ordered it knowing that it wouldn't be delivered until Dec. 27th? No. Would I have just gone to a local store and bought it? Yes. Folks, seriously do not order from Amazon if it is an important gift expected at a certain date. I have learned this the hard way!

I've been a Prime member for 5 years and their customer service is getting worse and worse. I order Christmas gifts because I work in healthcare and our schedules are awful this time of year and I understand the demand and schedules of people ordering and delivery this time of year. But if you tell me it's going to delivered 12/20/18 and you send me an email on the 21st that you’re sorry something went wrong and my order won't be here till 12/27/18 obviously after Christmas and now I don't even have time to get it somewhere else and it didn't even shop till 12/24/18 but your customer service won't change the shipping address to the person it goes to then you should understand how upset people get. I wish that was the only package but it's not by far. Today a present for 1 of the kids was suppose to arrive by 8pm 12-26-18 and now it changed after 8pm till it may arrive 12/27/18 or up to 1/1/19. Omg seriously.

The nightmare of purchasing and being mislead has made my head spin like a rat in a wheel. 1st they do not honor their a-z, as stated. They jump the gun on resolutions but then state they can’t do anything without a supervisor, once the third party seller is contacted. 2ndly the supervisor is clearing reading from a script or talking to someone else. They’ll place you on hold and transfer you over and over again in both chat and phone conversations when you are asking questions. By far the worst experience ever!!! I’ve been a Prime member since 2014 and I’m seriously thinking about looking at other avenues to shop online, NOT linked to Amazon or any third party sellers. Be very cautious when placing orders with them.

I suspect that Amazon used TNCs (Uber, Lyft, etc.) as a means of delivery for the holiday season. For the first time, packages could not be delivered to an address where I've received 100s of packages and my shipments were returned and labeled "un-deliverable to address" - I suspect it was because the driver(s) could not find a place to park. This happened on 2 orders placed on Dec. 14 with a guaranteed shipment date given of Dec. 17 - plenty of time to be Christmas gifts! I wasn't contacted with the "un-deliverable with refund" notification until Friday evening, Dec. 21 - up to that point, tracking the items showed "in transit".

I ordered Christmas gifts on December 7th, 2018... I waited for 2 weeks and nothing, then I contacted Amazon, 5 days before Christmas and the person who talked to me (which name was Aparma), told me that the package was lost in transit by the USPS, I explained her that those were Christmas Gifts, and she told me to re-order the items with fastest shippping option, and that she personally will be keeping track of it. Christmas came, and I didn't even received a tracking number for the new order, I was so frustrated with this kind of service in which they like to promise and promise but fails and fails! They don't care about customers! Definitely I'm thinking about cancel my Prime membership and my credit card with them.

Lenovo K8 note delivered to us is just physically damaged from the internal. In less than two months we have observed that touch stopped functioning. Hence, we have visited Lenovo service centre for the same as it is within the warranty period. The service centre opened the device and informed us saying that device is physically damage and does not cover under warranty period. This is really sad with the Amazon.

I’ve been using Amazon for 19 years and I swear by it. I’ve probably ordered well over a thousand items and my satisfaction rate is something like 98%. I certainly do my research by comparing prices with other online retailers and will use another retailer when their prices are cheaper. I rarely have a problem with the purchased product but when I do it always gets resolved. They also do a great job with inventory. I used a couple other online retailers, purchasing (supposedly in stock) items with guaranteed Christmas deliveries only to have my order cancelled right before Christmas as the item was out of stock. This has never happened with Amazon.

I originally ordered 4 ornaments for my grandchildren Dec. 14th. All were in stock when ORDERED but never received a confirmation email. When they didn't ship after 3 days, called customer service - rep said they were shipped BUT THEY WERE NOT! After 2 MORE DAYS I called again & again they said order shipped - they did not! Asked for a supervisor (Lexy) who first said they shipped but When I said I knew they didn't ship, the Supervisor STILL INSISTED they were shipped! I called AGAIN, asked for supervisor (Kelvin) who told me they were out of stock since Dec 14 when I placed the order! So why did two reps and Sup Lexy tell me they were shipped - that was IMPOSSIBLE since they were out of stock!

We ordered a watch from Amazon in online and received a box without watch inside it. The ordered package doesn't contain the watch and the delivered guy doesn't even care about this when we reported it to him, he just asked us to contact customer care, never expected this from Amazon. Can't believe this is done by Amazon.

I placed a separate order for an item which is already on my subscribe and save list on 12/18 because I was running low and could not wait till the subscribe and save delivery of 12/31. Today Amazon.com notified me that the exact same item on that list has shipped, while the Dec. 18 order has not. Nobody within this hierarchy can give me a honest answer, it has changed each and every session with them, for a total of 5 inquiries so far. Amazon would be well advised to learn from the fate of Sears, once the largest retailer ever.

I ordered a pallet of returned TVs from the Amazon returns user. Shipping was about 500 dollars. I figured I'd get my money's worth if one of them worked. No luck. They were all busted screens. None of them even had their power cable or remotes. One box was completely empty. Lol. To be fair, one was listed as a cracked screen. I know how to fix TVs but most of these are beyond what's worth it. Do yourself a favor and don't waste your time and money on this site.

I purchased a $25 e-gift card. The order went all the way thru to the emailing process and I sent it but then no verification. I waited two days nothing and the person that I sent it to received nothing. I did a "online chat" with customer service and I was transferred to four different people four different departments. I know it was a foreign country. I don't know if it was a breakdown in communication but my gosh Amazon you're blowing off your customers with this kind of customer care is unacceptable. Maybe you are getting too big...

I ordered an item on December 12 and it hasn't moved in transit since the item was picked up. This is a $430 item and it is a Christmas gift. Since Christmas is approaching, I went on their online chat to ask them where my item is and if I'll be receiving it. A useless foreigner said she would refund the item since it is lost, then she changed her mind and said "we have to pass this on to the investigation team" after a copy-paste message stating she would help immediately and this is not what our customers should experience. She transferred me over to another foreigner who said there's nothing they could do to help me and I would have to file a police report.

I can understand how wonderful Amazon would be if you lived in a rural community, but I live a block from the Magnificent Mile in Chicago and have a banquet of shopping at my fingertips. I used Amazon to take advantage of their 'free shipping' for my Christmas gifts to family across country. My order was placed well in advance of the required business days to qualify for free shipping and arrive before Christmas. Amazon's 3rd-party-vendor wouldn't ship on time. An Amazon agent on the phone suggested I cancel the order then re-order the gifts paying for 'express shipment'. If I had to pay for shipping, I could have easily purchased the gifts within walking distance of my home, wrapped them myself, and walked them to the nearby post office. I'm glad Amazon didn't pick Chicago for their second headquarters; I don't want their employees' mentality germinating in our city.

I paid $39.92 for one-day shipping for an order placed on 12/19/18. All but 3 of the items were in stock and advertised as "Prime." The next day, when I checked for status of the shipping, I noted that several of the items were schedule to arrive AFTER Christmas and well beyond 2 days. I went into the order and attempted to change the shipping method on JUST those items coming after Christmas. However, there was no way to differentiate which items in the order I wanted to change the shipping for, so inadvertently, ALL the items shipping changed to next day.

I ordered a AeroKat delivery chamber for my cat on Wednesday. This is used to administer asthma inhalation medication. The item was guaranteed to be delivered on Friday. We called to check on the delivery and was told it would arrive in the afternoon. It didn't. Called again later in the day and was told that the item never made it on the truck and would be delivered the next day. I asked to speak to a supervisor because this was unacceptable. My cat was hospitalized and discharged on Friday. He had to have his medicine on Friday. We were guaranteed that this item would be delivered Friday. The customer service rep that I spoke with transferred the call back to basic customer service. Again I was on hold waiting to speak to someone who could connect me to a supervisor.

This year has not, for the first time, has not been a good one for receiving packages from Amazon. The problem is that packages are left at my garage door! Out in plain view for everyone to see that you have a package. Why? The delivery trucks are unmarked and they just throw your package on the ground! UPS is much better for deliveries. They don’t ring the doorbell anymore but at least put your package at your front door. Now I have to determine if buying online is even worth all the trouble.

I’m not Prime member but I have Amazon credit card. So far Amazon has been good to me. I got my items as I saw in picture and mostly early. Plus they communicate with me well when I got issue returning bulk item and get my money back. Keep up good work guys.

I sent to buy a few times with my wife's Prime account. She made an additional purchase the day after. Guess what? My order was incomplete and hers arrived first. I paid extra money for the shipping to be completed as requested but, here I am with missing tools. The items that I ordered were for a presentation of plating (those items are expensive and hard to find). The only thing they said was: "Oh, we are sorry, we can refund you the extra money for the shipping". It's like they don't realize what this is going to cost, business wise, and the impact that this has on my reputation and personal life. Even last night was hard to sleep as I had the struggle of what is going to happen, a few days before Christmas. Thanks Amazon for messing my holidays!

I ordered two T-shirts Monday and it’s Saturday morning and they haven’t shipped yet. Tried to cancel Thursday because of terrible service but can’t because they said it’s scheduled for shipping. Tried several ways to review seller or Amazon on the website but there is no option to do that.

I have been a Prime member since day one. I am disabled & do 90% of my shopping online & 85% of that is with Amazon. I called to cancel my Prime & was told I am a good Prime customer & do not need to cancel. I should sit back & enjoy it!!! My last 6 orders have taken 4-6 days, not the promised 2. It use to be they would give you a credit or extend your Prime a month when this happened. Now they tell you to contact them when I finally get my package & they will see if they can do anything!! Also they are now using USPS for the majority of their deliveries instead of UPS. I am disabled & USPS leaves my package in my apartment lobby, UPS brings the package to my apartment. I am canceling Prime & using other online retailers!

Sooo... one of the worst possible things that could happen to anyone before Christmas is getting their packages stolen. Yup it happened to us yesterday? I have to say that this was horrible to come home to and we weren’t sure what to do. After speaking with USPS, our actual carrier and Amazon, we felt the only option would be is to call the police. Amazon, however, has gone above and beyond in helping us; from contacting the third party vendors and carriers themselves, we are getting everything either refunded or replaced!!! Amazon will be getting amazing reviews from us and I hope everyone has the same experience as we have!!!

I am an Amazon Prime member and have been for some time. Amazon is great until you need customer service. Expect to end up talking to someone who DOES NOT clearly speak or understand English. They do not listen to what you tell them but are very eager to give you an answer that does not even remotely apply to your question. I have asked to speak to someone else who can understand English only to be transferred to yet another person who neither listens nor understands English.

Yesterday I was cut off by a Amazon Prime delivery van. Just to clarify not a contractor but one of the blue prime vans. After cutting me off with no signal causing me to slam on my brakes he sped up and hit his breaks to make a turn into a side road using no turn signal. We were on Bardstown road and traveling 55 mph. Then today I have seen two of the same Amazon Prime delivery Vans speeding down my street where the speed limit is only 15 mph because I live right by a school. For the past two weeks I have seen them speeding, rolling through stop signs, and squealing tires pulling out of apartment complexes. I understand they have packages to deliver but someone's fire tablet isn't worth running a child over in the street because they couldnt stop soon enough.

I ordered a shirt off Amazon but what I received was from China and not the item displayed on amazon.com. Knock off clothing. I called Amazon for a return label and refund and I am still waiting. I attempted to post a review but I have been blocked from posting reviews.

I received an item from Amazon, but it wasn't the one I ordered. Similar, but not the same. The item didn't have the option to return it, so I had to email them. When I did, they sent me to the seller. So, I e-mailed the seller. When I let the seller know the issue, they informed me that they ship bulk shipments to Amazon who then packages them, and that the issue was actually Amazon's fault, but they would give me a $10 gift card for the trouble, because Amazon wouldn't allow a full refund back to me. I immediately went to the product to leave a review and was notified that I was no longer able to review items.

I refuse to order anything else from Amazon. My first and last time. I ordered something that guaranteed same day delivery and of course it never came. Lack of communication between Amazon and their delivery parties. Everyone points fingers and one blames the other in why my package was never delivered. Sorry doesn't help my package appear in front of me. I WILL NOT BE USING THEIR SERVICES AGAIN.

Very horrible customer service. Being a Prime member for over a decade now - I ordered a prime item "Whalen Furniture Arvilla Console, 70-Inch" (Order# **)- as it was prime item hoping it will be delivered faster, it specified it will be delivered by 27th Dec. Immediately after ordering it I have been calling Amazon to Cancel this order and refund the money back from Dec'6 - Dec'20. Till date this order has NOT been shipped and Amazon guys has not cancelled the order when the item is not yet being shipped. I called numerous times and all what they say, "You keep a watch. When the item is shipped give us a call and then we will try to cancel it and then once we receive the merchandise back then the money will be refunded." WHAT KIND OF SERVICE IS THIS!!! Just HARASSING the customer and give one or another excuse every time - REALLY PATHETIC!!! NOW my money is stuck with these guys. HORRIBLE!!!

I'd posted my bio with Kindle Writer's many years ago and started using Amazon long before that. I used the same ID for both Kindle and Amazon. In July Amazon had a question on a card used for a small payment. I sent info to their fax as per their instructions. It is December. I called customer service many times to receive those instructions again, after that I faxed the paperwork. Every time I'd get a confo that the fax went through, but nobody contacted me for extra questions.

First, Amazon deleted my account. They said by accident and took my Amazon Visa earned points off of my account as well. Secondly, Amazon automatically cancelled an order due to lack of product. Then why did they accept the order?? Thirdly, when I called customer service they neglected to see my prior phone calls, and email requests to rectify issues from earlier today. Then a another rep go irritated because I was agitated and transferred me to Mexico. For a great company there is surely a lack of support and online 'know-how'.

I have been an Amazon Kindle book buyer for years, but recently started buying items from Amazon, only because some things are not available in stores in Canada but are available on Amazon.ca. On Dec. 16, I ordered an item I needed for Christmas and joined Prime because it said I would get the item in two days. Amazon changed my order to standard shipping twice, and when I changed it back to Prime the first time they changed it, they said the order would take LONGER to get here. After one phone call and two online chats, I learned that the system itself changed it to standard. So why would anyone pay for Prime? I still don't have the item on Dec. 20 and tracking shows it not even shipped, but coming by 8 p.m. on the 21st. I will believe it if I see it.

Purchased a product for my vehicle on Amazon site. Item arrived on schedule, but due to no packing in the box, 2 of the 4 pieces were cracked. I looked up the 3rd-party seller's info online and tried to call them during their published business hours (3 times). Each call went to vmail, which I eventually left a message on the 3rd try. Then contacted Amazon cust service and got an offshore rep that I could hardly understand and could barely hear with all the background noise. Finally got the issue communicated and was told I would hear something w/in 24 to 48 hours (got an email to that effect as well). 48hrs goes by and nothing. Call cust service again and get offshore rep. Explained entire issue again (don't they put notes in the file?). He tried to tell me to wait 24 to 48 hrs (I already explained that we had done that).

I purchased "Babbel" to help my granddaughter learn Spanish. I repeatedly tried to reach a support person from Babbel and every time they emailed me replies in German. I also found out that I could have purchased the app for a lot less on Babbel's website. Amazon basically said, "So sad, too bad but we have a no return policy on this kind of purchase." I said I'd like them to price match so if I was wasting my money it couldn't be as much as they sell it for. Normally, I have nothing but praise for Amazon, but I strongly suggest you don't go through them to purchase a language app.

I have had to dispute that last three returns to Amazon.com. They said on their site that the money has been refunded but it has not. Make sure to check your credit card statements!! Every dispute submitted has eventually been credited.

On Nov 27th 2018 I order a set of 4 Yokohama tires online. On Dec 3rd instead of the Walmart store receiving 4 Yokohama tires, I received 3 of the Yokohama tires I ordered and one General Tire unit of the same size, and I was only able to learn of this discrepancy 10 days after the product arrived at the store and after me pestering them to get my order. After several trips to the Walmart store (Walmart online customer service told me I had to go to the store and then call online customer service) then we learned that the 4th tire was the wrong tire. At this point they finally agreed to ship another Yokohama. According to the Walmart app it arrived yesterday (12/19/2018) but it still isn't ready for pickup. Three weeks after I ordered and I still don't know if I have a complete set of the correct tires. I'll never do this again. You win Jeff Bezos.

They refunded me the wrong amount because of their broken system and then they removed the amount from my account before it had even been added, basically stealing from my bank account and putting me into debt.

I bought 2 phones from an Amazon Marketplace seller. The 1st phone arrived and didn't work out of the box. A return was arranged and refund sent. I bought a 2nd phone from this same supplier as they had dealt fairly with me on the first purchase. The phone worked fine for a few weeks but after 30 days the screen developed a fault through no fault of my own... It was not dropped or damaged in any way. Basically a "purple patch" appeared and over a couple of days spread across the screen making the phone unusable.

A member since 2008 and a prime member now. This week my Chase card identified disputed purchases worth $30+ and refused to pay Amazon. I did not dispute these charges. I spend probably around $5000 purchasing items every year and service has been excellent. Amazon accounts department Christmas present to me - THEY PUT MY ACCOUNT ON HOLD SO THAT I WAS NEITHER ABLE TO USE THE WEBSITE FOR PURCHASES nor even to place another card and pay the minute $30.00+. That takes intelligence! A great Xmas gift! Spent hours on the phone and many polite requests for help for two days. Nothing. Finally lucked with a customer representative from the USA and he helped reopen the account. After 20 years I will never use Amazon again.

This is now my 4th blunder by AMAZON. Truly horrific service and follow through. On this last purchase through them I spent 90 minutes on 2 phone calls to them to find out the package has still not been delivered. I will NEVER purchase through them again. I just attempted to spend $200 plus dollars on a gift to find out after they didn't deliver the item that they may not refund me. This company has no integrity.