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I received a survey from Amazon because I placed an order. I completed the survey then was offered to purchase several different products and pay only shipping. I fell for it and ordered the face cream. I did not finish my order before my phone started to ring, people in and asking me to purchase more of this product, I said NO and I never confirmed my order. I checked my account and they has placed the order and added on another product. This is a total rip off. Now I have to watch my account because I am sure this company will continue to charge my account if I do not cancel by a certain number of days. DO NOT DO THE SURVEY.
I purchased this self-balancing scooter in Dec 2015 and didn't receive the item till January 2016. Months later the item no longer worked. I contacted Amazon and they put me in touch with the 3rd party. The 3rd party knew they had manufacturers defect with this item. They mailed me a month later the replacement parts and sent me links for the instructions. The links they sent me didn't work and the replacement parts and wiring were not matching. I asked Amazon to take the item back and because of the length of time going back and forth they said it was too late. I purchased this item not from the 3rd party and purchased it thru Amazon. This is a complicated electronic item and replacement items should not have to repair the item by the buyer.
I was waiting for my package 2 days even after the promised delivery date by Amazon though I am a prime customer but still I haven't been able to receive the package. This is the service Amazon is providing the customer with prime by fooling them and charging around RS.500 pa.
When trying to purchase things that I have purchased in the past, at the same address, I'm finding they have quit delivering some of those things, and they are impossible to find locally. There is no place to click and find a customer service representative. I have hearing problems, so don't do phone unless it is an emergency... Therefore e-mail is better for me. The lack of contact and the no longer shipping of products I've bought in the past are the problem. No recent order # but I did recently purchase a weed whacker and I'm happy with it, but can't get the lights or other things I've had shipped in the past. Alaska is NOT a foreign country.
In the last month or so I have had 3 deliveries not come as guaranteed with Amazon Prime 2 day delivery. The carrier indicated they had delivered two of the items - so we searched and no delivery. Then the carrier would deliver 1-2 days later. At first I figured it was an isolated incident so I did nothing. The second time I contacted Amazon to let them know. They said all the right words and offered me one free month of Amazon Prime. This last time I paid more to get it delivered in the two days. It was available cheaper from another seller, with free shipping but would take longer to get here so I opted to pay more as we needed it before leaving on vacation. The website and the order confirmation email said it would be here in two days. The carrier then emailed us and said it was on its way - but would arrive a day later than expected. No explanation, no apology.
I contacted Amazon and after 5 emails later I felt no-one was actually reading my emails and they sent back the best "automated" response they could find. I ended up dealing with 4 different people and no-one actually "got it." They called it an isolated incident - even though I explained it had now happened three times in a short period of time. Maybe Amazon needs to take a good look at these carriers. It would help if Amazon would set up a practice where one service rep deals with the complaints from the an individual regarding the same order so that the issue can be fully understood and dealt with.
I ordered an item on 18/07/2017 and as I have paid for Amazon Prime was expecting it to be delivered the next day. However this item won't be delivered 'til the end of the week. If an item is currently not in stock then make it clear on the website. I pay for this service and expect get what I pay for.
My wife and I are both paying for Prime memberships, but, are receiving sub-par service. We constantly have orders not arrive within the two days in which they should. When they drop the ball the least they could do is offer a small amount of compensation. After all, we're not receiving the level of service for which we're paying.
Last month Amazon Prime delivered an important package 2 days after promised. Their response, I need to send it back and I'll get a refund. That's it... This time, they delivered the wrong color item that was a gift and their response, I can send it back for a refund. I feel like there is no appreciation or good customer service on their behalf when they make a mistake. Very disappointing!
I have NEVER had an issue with Amazon as of this date. Customer service for me has always been stellar. Whenever I've had an issue with a return I've received prompt communication and service.
I'm a Prime member and Amazon has the worst shipping. First off, who wants to sit around on a Sunday for a package... really 8 pm at night? It's 9 pm and still no delivery... they do not have reliable drivers to deliver their packages. I'm at work at 5 am. There is no way I can wait for a midnight package which most likely will not be delivered today anyways. I'm starting to think that eBay, Jet and Yugster might be better ordering options at this point... at least they update the tracking to know what is going on! A very unsatisfied customer!!!
I have had a great experience with Amazon on every purchase I have made. I like the fact that you can save items for a later purchase and that the majority of the vendors maintain high levels of trust. I recently joined Amazon Prime which allows me to receive my purchases so much quicker.
Amazon is Amazing!! I've been a Prime member for quite some time now and I think it's one of the best decisions I've ever made. Anyone new to the website should know, I'm praising Amazon not the other sellers that attach themselves to the website. Always ensure that you are looking at Amazon Prime options. Don't be fooled by what appears to be a lower price by other vendors. Sometimes, their S & H fees are more expensive than the product you're thinking about buying. Also, download the free Amazon app. When shopping for anything, do a quick check on Amazon for the same product. I've found that 8 out of 10 times, Amazon had a better price. The few times I've seen a better price than Amazon have been items on sale from Costco.
I always compare purchases made on Amazon. Usually they have the best prices. Sometimes you can find the item on Amazon when you can't find them anywhere else. Customer service is great. They really try hard to help where other places don't.
The ease of the purchase was very smooth. I selected my item and how many I wanted. It gave me a estimated delivery date. Added my shipping info. Checkout. In two days I had my order. Looking forward to ordering again.
I'm an Amazon Prime member. The ease of ordering my products, the fast shipping and amazing customer service makes me continue my membership. Being able to track my shipments in a timely manner with ease definitely contributes to my rating of this online store.
I have been a Prime member for several years now and find I use Amazon more and more. It's so convenient. The customer service, when needed, is excellent. I appreciate that I can add items to my cart from any computer or location and they are there when I get back to place an order. Amazon Video is superb, so many choices. I became a cord cutter a few months ago and have found most of the channels I enjoy are on Amazon.
It's easy to find virtually ANYTHING I need at the best price I can get on Amazon! Terrific search option and easy to compare different prices on the same item so you know you are getting the best deal! THANK YOU AMAZON! LOVE YOU!!
As I buy tons of things from Amazon. There were 2 items that were defective. The first was a wrought iron gate which arrived all bent up. It was too heavy and cumbersome to return. I had it fixed instead at a cost of $60. (It was also the wrong color and had to be painted). Amazon never responded to my written requests for help. The second item was a vacuum cleaner (Bissell) which did not work. I wrote them 3 times and never received a response. I am disabled and could not pack that up and get it to the post office or return it in any way.
When Amazon never responded after 3 times, friends suggested putting a complaint on their Facebook page. After a runaround, I finally got an answer to them (at first their link did not work at all) --- and then they had the gall to tell me they would do nothing because I waited too long to advise them of the problems. Their trick is to not respond until you have missed the deadline, since they won't answer your requests for resolving the issue --- until after the deadline has passed. It is consumer fraud.
They totally ignored the fact that I had contacted them numerous times right after receiving the defective items. They just simply denied that they ever were notified. They do this trick to avoid resolving consumer problems. I am on disability and cannot afford to lose the money I spent on the vacuum and the cost of repairing the defective gate. This is really a disgusting method they have to get out of taking care of defective items. You would think they would want to keep loyal customers but they have so much volume, they couldn't care less about customers.
I got put on Prime without knowing it and got charged for it so I phoned them up and got it sorted but when I got my phone bill I had been charged 43 pounds 44 pence for an 11 min call. This is not good at all. The number that they have me is ** and they say that they can not do anything about it.
So Amazon Prime looked good and decided to try out the 30 day "free" trial. No indication that it anything but free for the first 30 days. I fully understand that after 30 days they can charge a 10.99 monthly fee. Imagine my surprise when my credit card was billed the next day for 10.99. So much for free! The effort to refund the charge is not worth the 11 bucks. Imagine if this was done with 1 million customers. A classic bait and switch. Leaves me feeling like I've been conned and am willing to pay full shipping price on the regular Amazon service just so these crooks don't have access to my credit card. Disgusted that a large company can do this with no repercussions.
Amazon and Amazon Prime have provided a level of customer satisfaction that goes to a whole new level. Every contact I have had with customer service had been outstanding. They've made sure that I was completely satisfied and my concerns were addressed. Returns to shipping issues have been resolved always in my favor. I shop from Amazon for major purchases to dog treats. I am very pleased with the quality of their products and the service provided from Amazon. I have been a customer now for 6 months, I applied for the Amazon credit card which makes purchasing a breeze. They send emails when you purchase and when it ships. They give an expected time of delivery, everything has arrived as promised.
I buy most non-fresh food items on Amazon. The site has always been easy to use and any disputes or issues I have are always dealt with fairly. I am a huge fan and have used the site since back when they only sold books. Highly recommended.
As a Prime Member it more than makes up for the yearly cost. Order with Prime and it's free shipping. Order with Prime and my item(s) usually show up within 3 days, sometimes the next day. I no sooner order the item that I want and it's at my door faster than I can get out to a store and buy it (because I procrastinate).
I love Amazon, great buys, fast delivery, which is nice. Returns are easy. I love the items I find and the 1 click option is nice. I like having to order it later, if I go over what I can afford, I can save the items for later and not have to search for them.
I love shopping at Amazon because my kids have wish lists, and it makes things so much easier. Also I can have the gifts shipped without having to deal with the post office lines, etc. Amazon also has choices, so you don't have to have only one price on an item. Many have several choices, the gifts have always arrived on time and in excellent condition. In some cases they can be gift wrapped and have a card included.
I really like shopping online with Amazon; however, I did not realize (nor could I find it) that the items ship separately, and though my checkout was all together, I searched for a year, looking for the files.
It's very easy to shop and price compare - some items are more expensive so do your homework. With free shipping and returns on certain items, it makes shopping a breeze by allowing you to try things in the comfort of your home and returns are credited when you drop off package at UPS. Awesome!
BROOKE LEWIS Fidget Spinner Spider Man Tri-Spinner Premium Hand Toy For Kids, Adults. Perfect For Stress Reducer, Relieve Anxiety, ADD, ADHD from Kat on July 14, 2017. Scam. I purchased the Brooke Lewis spiderman fidget spinner for my grandson. And used the tracker to track my order. It kept showing it was almost here then dropped out of sight. I tried to contact the seller and Amazon states they are out of their platform. It's not the money. It wasn't much. It was the look on my 6 year old grandson's face when I told him that it wasn't coming. Oh I bought a different one for him. It was the principle. Thinking twice about ordering from Amazon again. Can't trust the people that sell from them. It doesn't rate 1 star but Amazon would not allow me to send this until I rated it.
I have only once had to contact Amazon regarding a purchase that was not received. It was not the fault of Amazon, but something happened at the facility handling delivery... maybe lost or stolen. Amazon quickly credited my account in full and asked if I wanted a replacement. Any gift cards I have received are easily applied to purchases. Confirmations of orders are within seconds. I always receive items in excellent condition, aside from a couple coming from another site, selling through Amazon... but those were acceptable. Best shopping experience ever. Find things I can't find anywhere else!
I am an Amazon Prime member. Purchases are easy and fast. Variety is excellent. Sizes too. Better and more choices than those found in stores. No need to take the car: you order and a day, sometimes 2 days later, the item is at your front door.
I've been ordering a little more and it's worked out great and if there's any problem it gets fixed right away as it should. I've been dealing with La-Z-Boy for 5 months and it's like pulling teeth and spending a lot of money. Amazon is pretty reasonable and that's a good thing. Keep up the good work.
Amazon truly believes in their mission statement. It was quite easy to place an order and pay for the merchandise on Amazon. If the merchandise is not satisfactory you can return all orders without questions asked.
The company is genius, pure and simple. Everything works. Ordering is easy, reviews are helpful, customer service is excellent, and provides great value and door to door delivery. But, they do advertise on Breitbart. That's not good.
This company offers a multitude of merchandise. They pay very close attention to customer feedback regarding products. Returns of merchandise that is defective is done swiftly and without a fight. Their prices are competitive. They offer free shipping with Prime membership. They also offer other benefits with the Prime membership. I would rather have the merchandise on my front porch than go to the mall.
I ordered a blow up pull out sofa bed. Delivery was on time. Blow up bed was defective. It has a leak. This is the first thing I have ever ordered that did not hold up. Otherwise I always have a great experience when ordering from Amazon.
Amazon has been awesome! Every thing from the web site, to the time I receive my order in my hands. I've had a couple occasions where I wasn't shipped the item that I ordered, instead it was misleading in. They did offer to receive it back. However, ain't nobody got time for that.
I love shopping Amazon, and much more for the ability to read reviews and see what others say about products. Also love that I can use Amazon to compare products to see if I am getting the best price with good reviews. Amazon is my go to shopping for checking price, reviews, and availability. Amazon also provides suggestions that gives me the opportunity to see products that I am not aware of, products that I would not find in the brick and mortar stores. I love Amazon shopping and with the Prime membership, I enjoy the extra benefits that the membership has to offer, from free shipping, to streaming music and video.
I love Amazon and always check Amazon before any purchase on any website. The reviews are a great check point although you have to be careful of some sellers. But the ease of use and quality photos make it very hard to beat when shopping online.
I love shopping on Amazon. The website is easy to use; Amazon stands behind the purchases, they give you vendor options, and they are easy to reach in multiple methods if you encounter any problems. There is very little wasted time for the consumer between their shipping practices and their return practices.
The best overall place to purchase just about anything. Great service with fast shipping! I've never had a problem with a refund. Love Prime... it encourages me to buy thru Amazon and a great value. A well run business.
Amazon seems to have almost everything and you never leave home. Amazon Prime delivers your purchases immediately. Add to that, the availability of zillions of free videos online (connect your computer to HDI??) and watch on your real TV. What's not to love?
The variety of each category and the ability to compare was a huge plus. Customer service was prompt with answers to questions and very helpful. The shipping options gave me the opportunity to receive package fast without a huge variation in prices and for faster delivery options. I will definitely recommend to friend and family and will continue to make future purchases at Amazon. I look forward to it.
I have never had any problems with Amazon. The products I have purchased have always arrived on time, as described. The items are well priced. These facts are what most people look for, or should look for when making a purchase.
I'm on Amazon Prime so I always get free shipping. I've been ordering from Amazon for years. With all the orders I have purchased, I've had to send back a few. It's always a no hassle experience. Just print the label and send back. I usually get credit before the package is received.
Horrible delivery unless you are a Prime member. Amazon used to deliver orders in a timely manner. Now, if you are not a Prime member your order sits on the back burner until they are good and ready to ship it. They lie about the ship date and I'm pretty sure the items ordered are just sitting in a section at the warehouse marked "not a prime member" so they will take the longest time possible to get it to the customer. I've seen this multiple times and that's why I use eBay every chance I can to avoid shopping on Amazon.
I paid Rs 499 and became a Prime Membership to get Free one-day or two day delivery. I ordered a product under prime membership on 10th July 2017 and it was under Guaranteed two day delivery which was dated 12th July 2017. On 12th July afternoon when I called the Courier Agent he says it's raining at his area and he cannot come and will deliver the next day. When I told him that am a prime member and it's under guaranteed two day delivery then he said fine he will come come and deliver the parcel by 7 pm. The address which I mentioned was of my office and 6 pm it gets closed. I thought of waiting outside my office till 7 pm but I wanted to double check with the courier guy before waiting till 7 pm. When I called him for the 2nd time I realised he had deliberately made his number not reachable. I tried calling him for next half an hour and it was not reachable.
Then I spoke to a customer care executive "Shabnam", she escalated the issue and took the ownership of delivering the product by 8 pm and told me to wait till 8 pm. She fooled me again and I waited till 8 pm in front of my office. After reaching home I contacted another executive Mahanaz and at 9:40 pm she is promising me that the product will be delivered by 10 pm. I didn't understand what's wrong with Amazon? Is this your new way of fooling customers? First you fooled me with RS 499 prime membership and then by making me wait till 8 pm on the road??? Today on 13th July you are telling me that I will get my parcel by 15th July due to delivery in wrong courier station? This is height of cheating and fooling your customers. You guys are so inefficient. Neither your customer care executives are truthful as they over commit and make fake promises nor your delivery guys who doesn't know the benefit of prime membership.
I have been extremely pleased with all of my purchases on Amazon. The website is easy to navigate and the products arrive on time. I returned one item and the entire process was quick and efficient. I have no problem recommending Amazon.
I have made many purchases from Amazon. Products are always available, offered at a good price, and there's a large variety of options. Delivery is quick and the products are well packaged. The return policy and process is effortless. They stand behind their products. Customer service is always helpful.
I have had few issues when dealing with Amazon. Their customer services is usually spot on and they respond to inquiries quickly. They also handle issues with their vendors promptly as well. No complaints, so far.
When I decided to shop online Amazon was my first choice and I'm really glad because they have such a huge variety of what I was looking for not to mention their prices are very reasonable also. If I decide to buy online again I will go back to Amazon.
I have found Amazon to be quite easy and to have a great variety of choices when I am looking for items. When it comes to the customer service, I personally have had a great experience with the representatives. They are knowledgeable, fast to come to a solution and all the while polite while doing it. It looks good on them, Amazon, the company, as a whole. When shopping, Amazon is my first choice.
It is to easy to purchase items using the Amazon webpage. With the push of a button you can find purchase and ship within a reasonable amount of time. Amazon offers a Prime Shipping which requires membership and an annual fee which is expensive if you only use Prime once or twice.
I bought a desk top tower and the product did not work; but the issue was resolved immediately. I did not have to pay shipping to return the item. This was a few years ago so I cannot recall the name of the company. They were willing to replace the item; but I chose to buy hands-on. I have made book purchases. No problems, returns are easy depending from whom you buy. I like that you can read reviews before buying. Amazon offers many discounts and promotion. I have not try any of them; but it does not mean that I will not; so far happy customer.
I'm now up to 7 late deliveries on Amazon Prime in 4 months. Each time I'm told to just wait for it to show up, offered a refund or a replacement order. If we are paying $99 a year, what good is it if our orders take 3-10 days to show up. After the 7th late order, and after canceling my prime renewal, I got a refund of my order and one free month of Prime. If you are experiencing the same issues, please let your voice be heard. Otherwise we are giving these guys $100 a year for the same delivery times we can get for free on eBay, Walmart, and other sites.
I booked Lenovo Phab2 Plus in Amazon. After 3 days product reached destination (checked in tracking option). Immediately I received msg from Amazon courier item undeliverable. Immediately I contact courier boy & said without any notification or any information how can you say undeliverable? That courier boy shouted on me & refuse to give the product. This is very bad service by Amazon courier. Later I contact customer care, they give some option like re order the product. Now they are telling out of stock of that material. "So we are refunding your amount." How worst this. Their problem but I am suffering. So I suggest don't buy from Amazon. Flipcart & Snapdeal are very fast & perfect delivers the product. So worst service. Don't buy from Amazon.
A subscription to Amazon.com has proven to be a very wise choice for me. Depending on your eligibility, Amazon was able to approve me for an $800.00 credit limit - online account which made purchases conveniently easy. Almost everything you can possibly need or want is made available through their online app. Shipping is quick as well, and if you subscribe to become an Amazon Prime member, this allows you even more shopping power throughout Amazon's shopping platform. I give Amazon a thumb’s up as one of the best online shopping platforms of the 21st century.
Amazon is efficient above all things!!! The products are quality and the customer service is excellent! Any problems in ordering or delivery are taken care of swiftly and done with great courtesy!!! One of the best shopping experiences!!!
At Amazon, I can find what I need at an amazing price! No gimmicks or high pressure sales. I put in the item I want to purchase and it appears on the screen. I place my order and I can track where it is at all times. I get an estimate for when my product will arrive. Thanks Amazon! You make shopping easy!
Amazon is great to work with and order from. Very helpful staff too. And if what you ordered doesn't work for you, just give them a call and most of the time it's a free return. Thank you Amazon - you're amazing!
Our relationship with Amazon is great. Always had good product and good service. There is one problem I had with wish dot-com. They sent me two tee shirts that was three X and they did not feel it wouldn't fit no way so I won't do business with him ever again.
Amazon has what you want and as much as you want and even the brand you want. Customer service is the best I have ever worked with and I never felt that everything possible wasn't done to make me happy. The price of most things is as reasonable as you can get anywhere, and you don't need a car to go and get whatever you bought. Plus there are no impulse purchases which is a great thing. It's all good.
Best service ever. When an order is lost they next day air to you. This is something that I experienced 4 times in four years. The only problem is that you can't add to your order. You have to cancel the order and start again.
I find making purchases very easy. I'm disabled, so it's easy for me to go to Amazon and find what I want and will get it in a few days. The prices are about the same as in a store, but to me it's much easier to sit at my computer and purchase what I want in the ease of my own home.
I'm reviewing Amazon. (Funny, Amazon wouldn't approve this review) I ordered this watch with a screen protector and rose gold colored watch band. So excited. Until... I looked at my bank account. One charge went through. A second charge is being held for 3 to 5 business days for an authorization hold. So, I now have no money for 3 to 5 business days. Had to cancel an appointment today. Supposed to go take my son to the dentist on day 5, so I hope it's back in my account. Amazon said it was because I used my card as a PINless debit card. What?? I did not have an option to choose how they ran it. They said this always happens. Huh? Never happened before, so my definition of always and Amazon's definition are totally different. I called customer service, and they looked up my account without my order number. They couldn't help and were rude.
So I called the bank, because Amazon said it was the bank. The bank said they would put the money back if I had a 3-way call with Amazon. Ok, called Amazon and gave them my phone number, you know, the one they send text alerts to. They said it was not my account. Really? Then they said they could not help me without my order number. Odd, the first customer service person must have defied physics and was able somehow to help me without the order number, or... the second one lied. Ok, on to call number 3 after I looked up the order number. I finally got a human who, after many, many, many questions told me about the pinless debit card thing and said they'd send me a form to "opt out" of using it as a pinless debit card. Really? Who would opt in to using it in a way where double the money comes out of your account?
Two out of 3 agents were rude. Agent 3 only decided to try and help after I told them I will make it my life mission to make sure everyone knows about this pinless debit card thing so that no one else is sitting around waiting for 3-5 business days for their money to come back. All of a sudden, he was helpful, until we got disconnected. Nope, he did not try to call me back on the number on my account or the number I called from. I can't remember this ever happening before, but I generally don't buy anything over $100. The agent actually said, "It's a shame when some items have a huge price." I'd agree. The watch on Amazon is $93. When you add a band and face protector, it's $113. The watch was listed as guaranteed same day delivery, but all of a sudden, it was to be delivered a day later.
At a store called Bargain Hunt, they have a watch for $54. Yep, half the price. So, Amazon, I'm going to be a Bargain Hunt customer. I like shopping and getting out in the real world. I also like being able to go to the store and speak with someone if I have a problem. I like nice customer service people. I like something for my trouble. I like seeing people and shopping. So....I'm ok with not doing mail order. Fingerhut is just a more expensive option than Amazon. Amazon is guaranteed to have glitches from time to time. They should also be guaranteed to be polite and do what they can to prevent them. No option for me when I updated my card information to opt out of it being used as a pinless debit card. Won't be buying things anytime soon from Amazon. I'm also cancelling Prime.
Why pay monthly to get free delivery when I can go to the store and have it instantly for less with nicer customer service people and without some bizarre hold which causes issues for 3 to 5 days. I'm a lecturer at a university, and we don't get paid a lot, but the job is awesome. However, Amazon does not seem to appreciate teachers, because if teachers order online like everyone else, they get a 3-5 day hold which causes them to have trouble if they bought something with a "huge price" like $100. What if I had bought jewelry or furniture? Double charged temporarily on a $1000 ring would be no fun waiting for the authorization hold to come off. Yep, the bank is holding it. Yep, I know Amazon isn't. Yep, I know Amazon is why they're holding it. Yep, I know Amazon does not care. Yep, I'm going to be doing a lot more shopping in person. Look up your local Bargain Hunt. Awesome store! Awesome people!
This is regarding the slimy marketing tactic Amazon uses to trick customers into paying for a membership upon checkout without authorizing credit card payment or confirming the subscription amount being charged. Upon checkout the prompt asking to save money by signing up for Amazon Prime pops up, when a customer clicks to save and sign up. It is expected that we will be promoters to a page that gives us the price and also confirms the credit card authorization, but instead, they never confirm or give the customer notice of the price of the subscription or the instant and automatic charge to your card. This is very deceitful and inconvenient for struggling and low-income people who were not warned about the charge and never given an opportunity to confirm the amount or the proper card to debit. There are no details provided that give the customer notice about the subscription.
A very obvious, sneaky tactic to deceive customers out of their hard-earned money. As a single mother, full-time student, who is unemployed and living with my sick mother who has cancer, the 3-5 business days that I have to wait are a real inconvenience to me and I have to ask my sick mother who is undergoing cancer treatments for money to hold me over the next few days because of this charge. There are many other people who I'm sure are affected by this sneaky charge who have similar circumstances as mine. I told them about this when it happened to me last year, and got the same scripted, dishonest answer. They claimed that it was a mistake and they would give feedback to the programmers to improve the page. One year later and same slimy tactic is being used so all of that is discredited.
Amazon is a pimp. They are a great place to get good products but they prostitute others for their behalf and then abuse them. Let me explain... Did you know that many of the products sold on Amazon are from other companies who own their own products and list them on Amazon? Some of those businesses ship their items to Amazon who stores them in warehouses and then ships them for the seller, charges 25% or more to do so. Let's say a product sells for $100. Amazon charges the third party seller $25 plus shipping fees over and above the low shipping rate that they charge the buyer. The 3rd party pays for the extra shipping fees out of their profit.
Now, for a private seller like me who uses my basement to store and ship my own items, Amazon charges about 14% plus I pay the extra shipping costs not covered by the very low shipping price they automatically charge the buyer. An item I sell for $100 will yield $14 for Amazon and all they did was provide the website--no shipping, no customer server, nothing. The $5.95 shipping that they charged the customer doesn't come close to covering the actual shipping charge I had to pay of $14.90 or more.
So, here is the problem: Amazon evaluates my sales performance based on certain metrics, or scores, such as, how quickly I respond to customer emails, how many times I cancel an order, how many returns are made from my sales, customer feedback on either the product or the service given, and more. I work very hard to provide same day shipping, instant communication with my customer questions, and the lowest price on the internet on every product I sell. I run this business out of my basement and depend on this to pay my bills. But in March I had a customer by 5 of the same item and then request to return it due to being sent the wrong product. That was my fault and I gladly offered the customer an immediate 50% refund if they wanted to keep this item which was almost identical to the one he intended to purchase OR I would give a full refund once the item was returned.
Unfortunately, the buyer never responded back which made me think he changed his mind. I sent two emails to the customer asking what they wanted to do--keep or return--NO ANSWER. A few days later I was given a final warning by Amazon that they would take serious action if I did not provide a full refund. I immediately sent a third email to the customer who was in possession of $450 worth of the product he had bought but not returned. The customer told Amazon that I never answered any of their emails. I, on the other hand, could demonstrate to Amazon that I had never received any response from the customer as the Amazon site shows all communication between customer and seller. One day later, my privileges to sell on Amazon were suspended, pending an appeal by me with a plan to remedy the problem.
Not only did I explain that the terrible metric score for too many returns was due to five of the same product by the same customer at the same time, but that there obviously is a problem with the system because neither of us is getting emails from the other. That was March 28. It is July 11 and after hours of speaking with NON-ENGLISH speaking customer services reps who use American names like Nancy and David yet can't understand me nor I them, there is no communication from Amazon. I have lost several thousands of dollars in lost sales due to hundreds of items of inventory sitting in my basement without sales. I have spent countless hours on the phone, writing emails.
They NEVER respond, never follow through on their promises and NO ONE KNOWS how BAD they really are because MILLIONS buy products that belong to someone else, are shipped by other people, and Amazon makes billions. I used to LOVE Amazon for getting my products in front of thousands of potential buyers, but once the seller--nameless, faceless, voiceless--has a problem Amazon is invisible and uncaring.
If I had a lot of money, I would take an ad out on Super Bowl night and tell everyone how bad Amazon is at abusing people like me. I would want the world to know that we need a voice against this abusive type behavior that squashes the little guy and ignores their pleas. Ironically, Amazon last year made about $7,000 in seller fees from me. This year, they have made about $300. I sell on eBay with PERFECT 100% feedback with 761 feedbacks since 2002. eBay makes about $1,500 per year from me and I have NEVER had a problem with selling with them. If Jeff Bezos and his megalith company actually cared about their sellers they would develop a way to listen. Of course they have the technology but they simply don't care.
So basically I'm reviewing Amazon on here because Amazon is like a tediously frustrating coworker, in that it's basically impossible to give it any kind of constructive feedback at all. I bought several items at once, a couple (almost a few) weeks ago! I was lured in by the prospect of 'free shipping'. Unsurprisingly, shipping was not free–as I live in Australia. Although I should mention that I was certainly surprised by the excessive cost of it all. Nevertheless, I proceeded with my purchase–the allure of cheap goods was too much for my feeble mind to resist. I was frustrated, however, when my consignment was split into three separate packages–and I was told that it could take up to three weeks to deliver my goods. Again I persisted with my purchase, thinking 'surely that's just for safety. No postage takes that long...' The first package arrived within a week. The second about a week later.
And now I'm frustrated, because it's coming up on three weeks, and I'm still waiting for my final package. The frustrating part? Two of my items shipped out of the same airport. One landed two days later. This third package has been scanned as departed, but that scan was a week ago and I'm still waiting! How can one item take two days, but the other takes a week... out of the same airport?! For a company as large as Amazon, I'm really expecting either a better or cheaper service. The current standard cannot possibly be justified. Oh and as a side note–my second item was a tie. A single, neck tie. I've literally had laptops delivered in smaller packaging. I couldn't believe my eyes when I received a large box for a single... damn... tie. Why Amazon, why? To remind us of the deforestation occurring in your namesake? So unnecessarily wasteful!
I tried to become a seller on Amazon. According to Amazon own policy, they claim they will not charge the new applicant bank account until the applicant is approved to sell on their platform. They went ahead charged me $39.99 immediately while I wasn't approved. When I contacted them, they quickly approved me and then within hours suspended my application. When I pressed them why, they sent me a list of unrealistic items to provide to get approved.
These people don't even know the basics of business organization. For instance, as a sole proprietor of my LLC, I can legally use my SSN and personal bank account to conduct business. It was futile to explain that to them because I kept on receiving the same automated response asking me to provide a list of documents that don't pertain to my type of business classification. Even after I expressed my desire to totally cancel my application, they kept on sending me the same list of requests ignoring my demand. I think that Amazon is purposely doing this to swindle $39.99 from applicants, "free money" for absolutely nothing, i.e. an automated scam. Beware new sellers!
When I first signed on to Amazon I was very excited about the products that they sold. I even signed up for Amazon Prime because I thought it was helpful to get the free shipping. For the past year I have made purchases of different clothing items which are almost always shipped mainly from China and their products are almost always bad or cheap material, poorly made, and cut at least two sizes too small. This is deeply concerning for me being an American who shops and wears American sizes. I would prefer to buy American based products and purchase clothing that is fit American style.
Then when I try to return it the company will never offer a full refund but a 30% refund with me paying the shipping when my Amazon Prime shipped it to me for free. I honestly don't mind paying return shipping but at least give me the full refund. This is very disappointing. I will be cancelling my Amazon Prime membership and I am strongly considering boycotting Amazon altogether. If you are an American based company you should at least sell products that are sold in the United States.
I love everything about Amazon! I am a 73 year old handicapped widow. I appreciate having a simple easy internet site that meets nearly all my needs without having to travel 50 miles plus to obtain needed items for household and personal needs! Prices are good, products are of high quality and Prime shipping is wonderful. The Prime movies and TV shows are worth more than the Prime membership. I love the way everything is set up when searching for programs. I download music for free plus the 2 day free shipping. Amazon is my go to site when I am looking for products. Love to walk onto front porch in my night gown and bring my packages inside!
It's always easy to buy through Amazon, I love reading the reviews on Amazon because you can learn so much, including if another product may be better. I will continue buying from Amazon, they're my go to place when looking for something I need.
I love shopping on Amazon!! I have Amazon Prime so there is always 2 day shipping for free. The variety of products available is extraordinary. I have never had any problems with the app which is a great thing. I did all of my Christmas shopping at Amazon and am not likely to return to in-store shopping much anymore!!
Just be careful when using third party sellers. Their warranties are not as good as purchases made from amazon. Be certain to read all warranty info from third parties, the A-Z investigation isn't always what it seems.
Amazon provides a broad range of categories and many choices of goods within those categories. The descriptions and pictures are helpful. Deliveries are promptly fulfilled, carefully packaged and received in good order, in the area where requested. Thank you.
Amazon has always had any product I am looking for and usually other matching products. I especially like the choice of buying new or used. The descriptions give me the info I need to make the right decision. I have not had a bad experience. Make sure you look at all the suggestions to find your best value. I have also always received my purchases promptly. Amazon is the first place I look when buying online.
Enjoy shopping on Amazon! I have never had any problems. They have some items that are very different than other companies. They have items for everyone on your list. Amazon puts the customer first in orders and shipping! Thank you.
I have bought many many things from Amazon.com. I live very rural and it is so convenient to have whatever I need to be delivered to my door. Sometimes within 1 day. I have bought everything from toilet paper to bookcases and pet products. I will definitely continue to shop at Amazon!!
Usually I love Amazon. But their tech support is dismal. I bought a Echo Dot, and wanted to link it to the existing Spotify account in the house. They couldn't get their head around this, and we spent a long time dealing with whom the account is registered under. End result - I still can't connect. And they claimed they "helped" me.
I like that you can find a large variety of products on Amazon.com and that the desired items can be found at a multitude of different prices. I have always been able to find the products I have been looking for, and at reasonable prices too. But I dislike how sometimes purchased items take much longer to arrive at my house than they were supposed to. Also, I have heard of people getting scammed through Amazon, and not receiving the advertised products. But overall, my experience using Amazon was quite positive!
I have never had a problem with Amazon. If I have a problem with a product I contact them and it is taken care of, they have always been courteous and professional and helpful. They are always willing to help with any issues I have had.
I love the 2 day shipping, the variety of things and that the gift cards don't ever expire. The selection of stuff is good, they have books and Sharpies for cheap. Some things are overpriced for the things I want. Or that sometimes it don't take 2 days to arrive. The prime pantry. I don't see why you have to pay 5.99 for shipping on it. It sucks. Overall, it's been amazing. My stuff almost always arrives on time and it is never broken or damage, if it was their return policy is amazing. They have great customer service too, I had a question about a gift card and they answered.
My grandchildren and I love the hammock. Buying it from Amazon was easy. It was also delivered fast. All parts were there and assembly was easy. It was one of the best buy!!! It hangs well, doesn't hold leaves that falls from the tree and it folds up into itself which is a very nice feature.
I have had good experiences and bad experiences shopping with Amazon. My first experience shopping was bad because the item I received was not what described as the product that I bought. It is easy to compare prices to other people who are selling items and to know whether the item is used or new. It is also easy to find books in hard or paperbacks and they offer bundles, deals and other suggestions. It's better than Craigslist. What I dislike though is they have items listed and you click on the link and it says out of stock or no longer available. Then you have to keep clicking around. Many items are listed on this site that are not for sale and do not give you a site to where you can purchase the needed item.
I like reading reviews on Amazon to judge if a product is worth purchasing. While realizing that everyone judges based on different criteria, I usually determine my purchases on this basis. I always review items I purchased honestly for that reason.
They have very good selection in most areas and free shipping plus an amazing variety of product available at one site with decent pictures and description for the most part. I like their very fast and easy checkout and also the easy way to correct orders before they are sent but not unusually long shipping times and easy returns. But I cannot convert gift cards to cash money and obtain specific information about certain products and their delivery.
I'm a Amazon Prime member, but prior to that I received excellent service. I upgraded because of the great benefits of a Prime account. It's more than paid for itself. Customer service via email and phone has been good. Shipping always on time as promised. Returns credited immediately. I can find almost anything I need on Amazon. I check there first. Couldn't be happier.
I like the amount of things you can find and buy at Amazon.com and I like to read the description of the products and actual reviews to the products. But I do not like that specifically for products sold by Amazon (not a other seller on Amazon.com) you must order at least 40 USD to get free shipping, this sometimes makes me not to order there. Besides that, my shopping experience has been good.
I like Amazon.com better than other sites. It is very quick and easy to find what you are looking for on there and I can find it at a decent price. Also, they have good delivery time and nothing is damaged. However, if something ever does go wrong, there are a lot of different steps you have to take in order to return the item. It would be a lot simpler if you could just print a return label and not have to call. It is hard sometimes to get someone to talk to about a problem.
Amazon has great product reviews great policy in return & great shipping. Customer care is awesome! I will continue to order from Amazon for a convenience timely manner and the cost has been greatly affordable to my pocket!
I find great values on Amazon. I do shop & compare prices with eBay but, I find that Amazon's sellers have better value for the buck. They need to fix their search engine. Sometimes when I'm looking for something I bought before & type exactly what it is, nothing comes up.
It's a great site that has just about everything you could ever want. Easy to search and find what you want and what you like. I type in what type of product I want in the search bar and it loads that type of product for me to look at. I can then search through them and choose what I would like. As a member with Amazon Prime, I can get 2-day shipping, as well. I can also get 100% free shipping, and I get discounted and lower prices for being a prime member.
I like the variety of items I am able to find on Amazon.com. Also, it's always easy to find really low prices/great deals on whatever I am looking for. There are often things on Amazon.com that you won't find anywhere else, which is awesome. Overall, my experience using their site is always a positive one. They have a great product selection and a simple/quick/easy purchasing process. These are all things that give Amazon.com high satisfaction in my book.
I've been shopping Amazon going on nearly 20 years now. I've been very satisfied with the purchases I've made. Have I had problems occasionally, sure everyone does, but I'll tell what Amazon's customer service is top notch, and I've never been disappointed with the resolution. The ease of making a purchase is likely to become addictive, so you gotta make sure what's your doing before hitting the buy button. If a mistake is made Amazon makes it relatively easy to correct. Nuff said.
I have been an Amazon customer since 2002 and a Prime customer since 2010. I am disabled so the idea of ordering just about everything I buy and having it delivered to my door is quite appealing. However, Amazon service has deteriorated significantly in the past couple of years. I have submitted Prime orders several times and then found that the orders were not shipped out for several days. I have submitted non-Prime vendor orders and the vendor has turned out to be running a scam -- not delivering what the site listed. I have been shorted on both Prime and vendor orders.
The most recent was a vendor order for 6 bottles of Suave conditioner for $11.71. When the package arrived there was only 1 bottle. The vendor said it was a "listing error" and wanted to give me a 50% refund when I complained. This stuff only costs $2.99 per bottle at my local grocery store. In April I submitted a Prime order for 2 bottles of detangler and only got 1. Each time, if I complain loud and long enough and am willing to spend way too much time on the phone, they make it right.
The shipping has gotten to be hit or miss, too. Amazon shifted to using the USPS rather than UPS a year or so ago which meant there was no tracking. Orders would come whenever. The mail carrier took to dumping my packages in my driveway! I complained to Amazon and, when I was getting nowhere with the agent, I asked for a supervisor. Turns out that you CAN un-prefer a carrier through a supervisor but apparently not through a regular agent.
This week I submitted a Prime order with 3 Prime items. 2 of them arrived within the Prime timeframe. One item had not even been shipped 4 days after my order. I sent an email instead of spending forever on the phone. Amazon replied by email that the item was out of stock and it would be some time before they got them back in stock but I could cancel the item. (It had shown as "preparing for shipment" the whole time.) Within 12 hours of the email I pulled up the order and hit the "cancel item" button.
Then I got an email saying it couldn't be cancelled because it was "preparing for shipment". I had Amazon call me this time and the guy said he would submit a ticket to try to get the order cancelled!!? I told him about the email saying that it is out of stock and that I could cancel it and that I had already ordered a replacement item from Walmart. I also told him that if they don't cancel it I will contest the charge on my credit card. I DO have an email telling me I can cancel it, after all.
I purchased a Portable A/C Unit in February of 2017. I opened the package, plugged the unit in, left it on for 5 minutes, turned it off, put it back in the box. I wanted to make sure it worked and the A/C was cold. It was winter, so I didn't need it at the time. Well, June rolls around, 4 months later. I take the A/C out of the box, turn it on. let it run. The A/C now does not only not blow cold anymore, but it also blows water out of the vent, functions within the machine don't work, the "Water-Full" indicator light doesn't work. The "auto-drain" function, for the water reservoir tank, doesn't work.
I contacted Amazon, told them I JUST started using it, literally just took the stickers and styrofoam off the thing, and it doesn't work properly. They have THREE times denied me a refund, stating that I had 30 days to return the item. I told them my story, they don't care. They tell me to take it up with the manufacturer. I guess because I wasn't a smart person and I didn't test my Air Conditioner in the winter time, l don't deserve my refund. Amazon is a joke. They couldn't care less about any problems you have. Just deal with it! Walmart now offers the same services that Amazon offers. But guess what? You can return ANY product to Wal-Mart within 365 DAYS of buying it. No questions asked. I liked Amazon, but now they have lost a customer.
They have everything I could ever need or want. You can buy it new or used. The prices are phenomenal. Availability and delivery service is exceptional. They take care of me and my family. It is easy to buy, easy to return items, and delivery is fast. I like the free, next day delivery option since I am a member.
I always use Amazon to search for products I need to help with my direct sales business because of great ease. They also have the best value for repetitively consumed products I use daily for sales. I always have the quickest delivery and best customer service if or whenever required! It's always a win-win.
I shop often on Amazon as do many of my friends. We appreciate the reviews from other customers, competitive pricing, the ease of purchase, fast delivery, and return when we made a mistake on a purchase. There times when I visit a retail store, when I need to see and feel a product I might like. But if I know what I want - Amazon is the answer. I'm 74 years old. I worked retail as a young woman. My 35 year old daughter worked retail out of high school. It's kind of sad that retail stores are closing their doors. My thinking is, retail stores neglected to step up to offer specialized products (but not at high prices), and they all moved to big malls - no longer the most pleasant shopping experience. We still need retail stores for major appliances, and automobiles, and clothing that is interesting but no longer for household items.
Amazon has so many items I like. It has all kinds of products in so many categories, all under one cyberroof. I love to shop for stylish dress shoes on this site. But I don't like their shipping and handling on certain items. They also do not reduce shipping and handling for buying more of the affected items. Also, they should reward you for shopping in bundles or volume. But it was so easy to shop and pick out your items according to color, size and style. The prices are so reasonable and with Prime shipping, it took only 2 days to receive the product.
Amazon has managed to accumulate a shopping collection that meets almost anyone's needs. I cared for my disabled mother and if I cannot get out of the house I just pull up Amazon and have them provide for my shopping needs, usually within two days.
They have fast delivery and shipped items are in great condition. They have an amazing assortment of items and purchase process was simple. There is nothing you could want that they don’t have. Customer service is phenomenal. I always get my products in 2 days with Amazon Prime. I absolutely love Amazon Prime, it’s their best feature. Everything about Amazon is great.
I love the Amazon shopping experience. It is so very easy for me to do as a disabled veteran. I find something that I like (well in fact MANY THINGS), I order them, and they arrive within 2 business days. The packaging of the items are great and the packages arrive in great shape. I am going into my 2nd year of Amazon Prime membership. Keep up the good work Amazon!
Amazon always have good deals as well as free shipping on some items. They also have the Prime deals when shipping is free on all Prime items. Also shipping is usually fairly quick. I like that they tell you when your items have shipped and give you the option to group the items instead of shipping items one by one. But when things are in your cart it does not give you the exact total with tax and shipping. I would like to see my total and shipping in my cart like eBay does. Other than that, my overall experience at Amazon has been great. The customer service is awesome, purchasing is also easy and quick as long as your payment option is saved on file. It is an awesome website to shop on.
On Amazon.com, I like that there are a variety of items to purchase. I've bought everything from books to luggage to a ukulele on this site. I also like the reviews that other customers can leave about their experience with products and companies that are selling on the site. Sometimes I wish that some hard to find items were on there or not sold out. I'm not sure, but if it doesn't already exist on the site, it could benefit from having a chat with customer service feature. But my overall experience with Amazon.com is positive. All things from product selection to purchasing to customer service are easy to use. I've never had to use customer service but if I did, it would be nice to have a chat feature for that. Purchasing is always easy because my information is saved on the site.
Amazon is my go to place for almost anything. I never had a bad experience. The shipping is fast, whatever you're looking for they have it and most likely cheaper than other competitors. Just compare the prices and products.
Amazon has always been pretty good place to shop... I like the product description which is usually very well detailed in nature. True product reviews from real customers helps me to decide in purchases and whether to buy it or not. Dislike having to use postal to return items. Don't really ever know who the seller really is and what kind of guarantee they have on their products. Also, I dislike that Amazon has higher prices than eBay and sometimes the shipping takes longer than it should... Shipping charges too high and Amazon Prime would cost me too much for my budget to be able to handle.
I love Amazon and it is very simple to access and run the site for me which I am not real computer savvy. I found that most of the products I have bought are of good quality except for 1. And they took that back, little questions but nothing unusual. Overall 9 stars.
Amazon is a great website, easy to navigate, with free shipping, pictures to go with the prices, great sales and products. The returns are fast and simple, product selection is massive, so much to choose from. Couldn’t ask for a better online store to shop at. Won’t shop anywhere else after I shopped with them. Best online store by far. They are unbeatable.
Never realized the true value of Amazon Prime until this past year. Most orders get to me in the two-day window as promised (which hardly happens these days)! Not only can I price shop, the variety of products available blows my mind! Amazon used to be "the enemy" while I worked at Barnes & Noble where very irate customers would swear allegiance to "The Big A." With the amazing customer service and ease of ordering, Amazon really rules the Internet.
Amazon.com has almost everything that a person could want from baby to old people, including household items to the smallest item, movie, book, and music. It also serves your TV purposes too. Amazon has Prime good prices and free shipping. Also, their customer service is always there to help. And they send out notifications when package sends. They also give you tracking numbers so you know when your package will arrive.
The best I like about Amazon is the worry-free shopping. I look for items that are offered in Amazon Prime and click on the buy button. The item is purchased and shipped to me in 2 days. I don't even think twice to buy from Amazon.
On July 7, 2017 I placed an order for over $200 in product as a Prime member. I chose specific products that had same day Prime delivery. Through the day I watched my account show it was shipped, in transit etc... Which should mean it's on a truck to my location. Well 9 PM came and went and still no delivery. Then it showed delivery anywhere between July 7th and July 11th. I am leaving in the early morning for a trip and needed several of those products for my trip. I reached out on July 8th to their chat service wanting them to locate have my items delivered today. Once I explained the issue the man from India said "We are just going to cancel and offer a full refund in this case". Ummm, NO. I need my products. Why in the world would that be your first and best answer?
After back and forth and getting nowhere I called logistics here because the India team couldn't make calls out. So me as the customer I have to call them myself. Crazy. So I just finish with a logistics person on the East Coast. She was very nice but she also could not tell me exactly where my package was as it shows as leaving the Amazon facility but not arriving to the carrier? No idea what that means. So she has sent an escalation ticket and I should know something in 4 hrs of where it is. I'm sure I won't see it for several days.
This is the second delivery problem like this in the past month. I ordered a handheld vacuum for same day delivery. It showed up a week later. Same issue said it was out for delivery then "oops" it wasn't. So I think the little timeline they display is nothing to do with actually what is going on with your order. It's a pacifier for the consumer so they can feel good their package is on the way which in short has nothing to do with your package.
So now what? Well at this moment there isn't anything that can be done because Amazon is THE online retail giant, period. But, I'll guarantee there will be a takeover from someone at some point like Google did to Yahoo because Amazon just can't deliver on it's promises. When customers lose faith in delivery then why not order from somewhere else or just go buy it from the store? So here I will sit on a Saturday wondering if I need to go to three different stores to locate the items I ordered for delivery yesterday from Amazon or will they show up today? Who knows because my timeline has now started all over, again.
Beware of Amazon (E-commerce). I have a very bad experience with amazon so just wanted to share my experience. One of my relative had ordered Moto G5 (mobile phone) @ 10999 INR. under the discounted price. The mode of payment was Cash on delivery. After 3 days the price was revised to 11999 INR. and the delivery boy refused to deliver the product by saying that price has been revised and you need to pay 1000 Extra. I talked to their customer care executives and seniors and they are also saying the same (to pay 1000 INR. Extra as the price has been revised to 11999 INR.).
Just wanted to know is there any policy of Amazon under which they can charge some extra amount at the time of delivery (Although the order has been placed under the discounted price)? Also they said "we don't care about your satisfaction". Please stay away from such cheater company (Although I had never expected Amazon to be a cheater company). Rather focusing on customer satisfaction, they are focusing on Money part.
Package of brake pads and rotors due to arrive between July 4-8. Order placed on June 28th but since I don't have Prime, it would take a few days for my items to arrive. Understood. One pair of brake pads was ordered via Amazon but fulfilled by another company. After placing my order, I noticed the company (Rock Bottom Auto) stated that people should confirm the orders placed via Amazon to ensure the items would fit their vehicle. So my brake pads had shipped from Rock Bottom Auto but I wrote them to confirm the brake pads would fit my car.
Well... They respond. "We're sorry but these brake pads will NOT fit your 2009 Camry, and unfortunately we do not have the ones that would fit your car in stock." But since the brake pads had shipped. Where did that leave me? Amazon had stated on their site... 'These Brake Pads will fit your 2009 Camry.' They gave out misinformation! Then I'm stuck having to return the brake pads, reorder through another vendor, and it is just a royal hassle.
So... Next issue with Amazon. My order for the other items -- rear pads, rotors... They have held back on shipping. Finally I see the items have shipped on July 6, due to arrive by 8pm on July 7 (today). I made the appointment with the mechanic to do the brake job at 12 noon tomorrow. NO PACKAGE ARRIVES TODAY! Waiting and waiting, and still around 7:50pm the tracking number comes up stating 'your package is on the way; due to arrive before 8pm' --- I wait until 8pm, then call Amazon. Then I refresh the tracking screen at 8:03pm and the screen says 'Your package will arrive by July 13th; we're sorry but your package has been delayed.' --- WHAT???? This is ridiculous. What a fiasco. What a waste of time.
All around, trying to save a few bucks, and order my own parts. It's become a big joke dealing with Amazon! Then I have to call and first got a person in Guatemala City where there so much background noise I could not hear anything, and so told the person I would try to reach another office to help with my problem. Then got someone in South America (Guyana). He routed me to logistics (Lindsey) who now has promised to get the items to me by 11am tomorrow so I can meet my appointment at 12 noon. It is just not worth the hassle dealing with Amazon. They have really gone downhill in my estimation.
Another thing is I ordered additional coverage on a dehumidifier recently purchased. Amazon takes the money, and the company (Asurion) is supposed to contact you re the contract, and offering the 3-year protection plan. No one has sent me anything. Here we go again having to get on the phone, make the call, explain the situation... Blah blah blah... It's just a royal pain. What next??
After having a terrible time with Amazon, and my order placed on June 28, due to arrive July 4-8 doesn't arrive as expected, a new order was created, due to arrive tomorrow. Again, false promises! It is the most aggravating experience ever ever ever. After talking with Lydzay in Logistics, she assures me (after my package does not arrive today due to 'lost in transit') that they are going to overnight the package, and I will receive it by 11AM tomorrow July 8th. So I receive the email after we hang up the phone.
Then I go to track the order, and guess what? Package is arriving in 2 days!! On Sunday July 9th. This is terrible, and I will miss my appointment with the mechanic that is scheduled for tomorrow July 8th. I call again, and reach Angel in Logistics who researches the situation, tries to offer something better, but unfortunately, there's no better service. It will be 2 days before I receive my items. Days late, and royally screwed by AMAZON! Amazon has really gone downhill... To put it mildly.
My orders are always right but if there is some kind of problem with the item their customer service dept. is great fixing the problem. If there is a 3rd party involved with your order Amazon helps you with them till it is resolved.
Amazon.com is great and cheap. They really have the best prices and colors and styles and categories and selection of almost all goods in the world from any place in the world. I also love that I can get much free Amazon from Prime. Furthermore, I love free two day shipping on nearly anything I can think of.
I consider Amazon #1 in all the mail order companies. I've been their customer for 10 years and not one item came back to me damaged or the wrong color! Every time I call and talk to a salesperson, they’re always in a cheerful mood.
Currently, I do the majority of my shopping for personal and household goods online. Initially, I began shopping on Amazon for books in the late 1990s. As a single parent working full time with a child heavy involved in after school sports, cheer, and dance activities time to shop was limited. In addition, pricing was very important and being able to compare prices before purchasing was a huge advantage. I was also shopping on eBay, but many times I needed to make my purchase quickly and didn't have time to wait for an auction to end.
Amazon has a generous return policy which I like even though I haven't had to return very much in the past 20 years. Sometimes it's difficult to determine if the item you are purchasing sight unseen will work out for you especially clothing. I can count on one hand the number of things I needed to return since 2000. My experiences in shopping on Amazon have been very good. I am also pleased that over the years they have expanded rapidly, and I can find most of everything I need with a lot of choices. I loved having Prime to decrease my shipping expenses and get things quicker too.
Amazon is a dependable website. It has a large varieties of items ranging from clothes to homes. It's easy to use. It is very trustworthy. Another specific thing that I like about Amazon is that it continues to constantly stay up to date on fashion and all other items on the market. It is extremely easy to navigate through this site when you are simply just browsing day to day or just occasionally or for the first time. My overall experience with Amazon in selection was great and purchasing was wonderful and easy to glide through without any glitches at all. In customer service it was delightful and the representative was very polite and proper. The customer service per add on was indeed very well informed and knew the business well all the way around.
I have purchased many items from Amazon and every single time I have received my purchase in a timely manner, been able to return if needed with pick up at my house, and have received very courteous and helpful service for my Kindle and Fire Stick!
I love the ease of shopping on Amazon and having the product delivered to me rather than spend hours of my time running around from store to store and not having the diversity of products available. By reading the product reviews on Amazon from verified purchasers I can make better informed buying decisions. With Amazon Prime I also have the convenience of free returns.
Amazon always had everything I have ordered in stock and it ships out quickly. Most of the time I receive my order before the actual delivery date. Everything is always well packed and I have never received a damaged product. I have always been very satisfied with my order and I will always shop there. I love shopping for books and they have such a large selection to choose from with fair prices. Their customer service department is friendly and knowledgeable, as well. I have never had a bad experience with Amazon.com. The one time I had to contact them was very satisfying and they solved the problem right away!! I would recommend Amazon to anyone who wants a fantastic shopping experience.
I love that they have a neat and organized website and you can find whatever you need. It's like an online Walmart. Amazon Prime comes with so many benefits. They have excellent name brands and they are very loyal. It is a global website so easy to use and you don't have to wait to get what you want. And they have some really reasonable prices on some things. There's only one thing about Amazon I don't like and that is some of the prices are too high. And some time when you sort from price low to high, they can sometimes don't have the item to fit what you need but otherwise I know it is a great company.
I have nothing but praise for my purchasing experience through Amazon. They have always helped and expedited any purchase I have made and followed up when I had any problems. Their process is simple and the results awesome.
I enjoy the free 2-day shipping with Amazon Prime, the large selection they offer with all different items, the ease of purchasing products, and most of the time, the quick shipment. I also think it is nice to register there for a wedding. It makes shopping easy and a breeze. But there was a time I thought I bought a product in the US that would be shipped quickly, but it came 2 months later from China. I wish Amazon was more on top of these phony sellers.
I am very familiar with Amazon and I have been using it for years. It is very reliable and there is an amazing array of products. I purchase everything from food to gifts to textbooks to clothes from Amazon and my overall experience was great. Last I used the website I was looking for a vinyl record and computer parts. There was a huge array of products and I found multiple that cost what I was willing to pay. Purchasing was smooth and the products arrived safely and in a timely manner. I have never had a problem that didn't get solved quickly and I always receive my orders in working order.
Amazon is the easiest way to shop for everything - I just moved to the boonies and taking a trip to Walmart is a trek - I love Amazon!! Prices are good and it is so much easier to just look something up and have it here in a few days. Also great for hard to find items.
I love Amazon.com. I been ordering from Amazon for the last 4 1/2 years and I always had good business with them. They make everything so easy and easy to understand what you have to do. I order all my essential oils from them and they usually have the best prices for what I need to buy. I have ordered many different kinds of things and I can always count on good service from them, even when I call Amazon customer service they always try to help. They are so polite and seem to care about their customers and I really like that. Overall, great people that work there and great choices to look through.
Have always been able to find and purchase what I seek on the website. Shipping concerns are addressed by REAL customer service reps, and their follow-up through is exemplary. I have an issue having items delivered to my door due to thefts in the neighborhood. But for Christmas purchases, they were shipped to a secure lock box for pick-up. And most recently, the CSR had the local UPS branch hold our packages for pick-up, and we were notified they had arrived there.
With the product I wanted to get from Amazon, there was not much of a variety. It was basically all of the same things people were selling. But I managed to settle on something. Amazon is overrated. This causes the price of certain things to be higher than what they are actually worth. Also the shipping fees without Amazon Prime are quite expensive. Plus the shipping tracking does not work and it was annoying. However, what I liked about Amazon was the fact of Amazon Prime. It is affordable especially with the discounted price that they give to children and teens who are on school. That makes it way more easy to afford. The reason why I can keep buying from Amazon is because of how cheap things can be and the free shipping with Amazon Prime. Along with that the cost of the specific product were reasonable in price.
Amazon.com is an advanced website with just about any product you would care to purchase. The total shopping experience is enjoyable and rewarding, and can fulfill your needs and save money at the same time. The products are shipped quickly with small or free shipping costs and product accuracy is excellent for your purchases. There's almost too many products to choose from though. Takes time and patience to properly locate the product you are searching for. But overall, the site is easy and fun to use. Highly recommend to use this site often.
Amazon is my go to store for just about everything. I find the best deals. If I have an issue they are prompt in resolving. My orders are processed fast and delivered on time with very little or no delay. When looking for a specific item they are the first site I go to and usually they last.
I have purchased many items from Amazon, and with few exceptions, have been very pleased with selection, quality, price and shipping times. My only negative experiences have been buying used books. On two occasions, I received books from two different sellers that were so damaged and dirty as to be unusable. Sellers were businesses that process large numbers of books from different sources, so did not keep good inventory control of condition. I had a lot of trouble contacting one seller because of this, but eventually got full refunds on both books. It can be difficult to reach any sort of actual customer service help at Amazon itself, but responses from individual sellers are usually very good. Reviews of certain types of items are also very helpful.
Amazon offers a wide range and excellent selection of products with free shipping and I never had shipping problems. They also offer multiple suppliers to choose from and their customer service is excellent too. I have never had any problems with Amazon. I will continue to use amazon for most of my internet purchases. Amazon has the best online shopping experience out of all of them.
Amazon has been a godsend for me. I can order whatever I need and no longer have to go to the store for anything. I travel a lot for work, so the convenience of having things delivered to my hotel is so helpful. Amazon has made my life easier.
I love Amazon. I'm disabled and can find almost anything at a good price and have it brought to my door. I read a lot and have Amazon Prime so it's a great deal for me. I have a bookstore in my hands. It's great. I have only had one problem in 6 years and they made up for it. I think it's a pretty good record.
Amazon.com has a lot of variety. I can pretty much find anything I'm looking for. It's a lot easier to shop there than to go from store to store just hoping to be able to find the items I'm looking for. Also I like that I can get inspiration for things I didn't even think I needed. One of my main issues that I've had is that it will often list items that are out of stock or not shipped by Amazon. I know it's important to do research and make sure that sellers are reputable but it's frustrating to find the perfect item only to see it sold out or shipped from a poorly rated vendor. I've ordered items only to have them showing that they'll be shipped at a later date and then cancelled. Also sometimes the items are severely misdescribed.
My experience overall was very pleasurable. The website is easy to use, has a clean and easy to navigate interface and most descriptions of items are sufficient. I trust that my account is secure when I order things which is very important to me. I love having an item I need in mind and then using filters to find what I need only to find an even better item.
I have shopped Amazon for years. Their variety of choices and competitive pricing is unparalleled. Although I've rarely encountered a problem with a purchase, Customer Service is outstanding. PRIME is a true "best buy"!
I like that Amazon offers Prime, so I get a slight discount on each item and free two day shipping. The website is also easy to use, and I like having the option to use the app or website. The only thing I really can complain about is that sometimes their prices are a bit expensive. This is not always the case, but it does require me to shop around before purchasing. For example, my dog's food is considerably more expensive on Amazon than on other sites or in other stores. But I have had great experiences while using Amazon. The product selection is great. You can find almost anything from clothes, to toys, to electronics, to food, to pretty much anything you'd want. The purchasing process is easy. I love that I can keep my gift cards stored in my Amazon account and easily use them during check out. I have never had an issue with ordering, and I've always received my orders in two days or less!
Amazon will let you know if they can sell it cheaper elsewhere to you and let you decide. Plus if there is problem, they don't even question. They just do whatever needs to be done to fix it. Love shopping thru Amazon so much that buy from them several times a day.
Amazon has all the items I need at great prices. It gives me the ability to search for items at different retailers and do a price comparison. I also love having access to so many consumer reviews. Sometimes it's difficult to find items that will ship in a timely manner, and I've had issues with orders being shipped to me later than predicted. When this came to light, I tried to cancel orders immediately and was not able to. My experience has been almost entirely positive with the exception of these few negative aspects. Otherwise, Amazon and my prime membership has made my life better.
Amazon is a great way to get books and other things like games and movies. I almost always buy my books, games, and movies from here. It’s a personal favorite. Also, I can almost always find the things I need here though it takes a while to find them. Sometimes it is hard as well to find the right price range for things I need. Though overall I don’t think there are many things wrong with amazon.com. I think it is great just how it is. Literally, all customer service is great too. They get back to me almost immediately and to me that is a great advantage to the site.
Amazon is convenient, fast and easy. I still shop around and sometimes can find better deals. I have had a couple of customer service issues, but that may have been the associate and not Amazon per se. Amazon Prime is a great plus.
Purchased 2 boat seat slides on Amazon.com. Paid an extra $19.42 for 2 day shipping. Ordered on 3 July 17 and promised delivery on Thursday 6 July 17. Given a parcel select tracking # on 4 July 17. I called two different customer service numbers. 1 in the Philippines and 1 in the Caribbean. Neither of the aforementioned customer service centers could tell me the status of my order, where it was at or when it might arrive. Both service centers put me on hold 2 times and told me they could not get ahold of the carrier. They took my phone number and said they would call when they found out something. Glad I did not hold my breath... Still waiting.
They knew I was not going to get my item as promised but neither offered to refund my shipping. Only when I objected did they comply. I still do not know where my item is or when it might get to me. They figure refunding my money would solve the issue. It does not. People's time is important and some of us have commitments to meet for our business. If you are counting on Amazon.com to get your items there on time and as promised... Good luck... Better yet... To even act as if they care or tell you when it will get there...
I have bought 3 tablets from Amazon in 4 years, 2 Kindles and a Microsoft tablet. All died within 3 years. They allow bad sellers on their site to resell junk and they Amazon are getting too big for their breaches. So after being a customer since 2005 I'm done with them. Brick and mortar stores are the way to go. It may cost a little more but at least it's not junk they're selling.
I go through a TON of vanilla... about $1,000 a year. My regular supplier sent a notice that on June 1 the rates would double so we had an opportunity to stock up before that went into effect. I checked Amazon and their price was actually slightly lower than my supplier, plus I got rewards points for a $1000 purchase so I decided to go through amazon at the end of May.
At the end of June, they emailed me that they were out of stock and would not be able to fill the order. They pointed me in the direction of other suppliers who were selling it for 120% more than what I paid for it and refused to do a price match since the other suppliers were third party sellers. My normal supplier has since doubled their prices so I just lost $1000 by choosing to purchase from Amazon. They say it is out of their hands since they are out of stock. However, it is still sold on Amazon, just for a higher price and Amazon doesn't want to take the hit. Plus, they shouldn't be able to sell items they don't have. As an Amazon seller, I can tell you if you sell an item you can't fulfill, they immediately revoke your selling privileges. However, they apparently don't hold themselves to these same standards.
I am completely discouraged by the process of being directed to 1st the Philippines, then Tampa, then Washington, then to Maryland and finally back to Tampa, to Lisa, Although Colt in Washington was the nicest. My issue stems from PRODUCT DESCRIPTION, you seem to add additional products in between where the actual product description is. As a previous call center owner and operator my initial grievance is with the call center that (verified through CHAT) saying the product does come with Battery & charger!!! That's false, you should train your Amazon Product description department EXACTLY how to verify what does and does not come with the product being purchased and or offered by your vendors.
This email is about money as I earn 140.00 per hour of which I lost 3.4 hrs on the phone and chat with a Amazon representatives. Totally inexcusable and a matter of what MY TIME is worth. I promise you one thing. I'll never recommend Amazon and I will do everything in my power through media to discredit your company and JEFF BEZOS. Maybe you should hire someone who has the aptitude and experience as myself to handle training your call centers and nailing down the proper description from your vendors is correct and EASILY displayed at picture of product.
Second issue. Having a readily available CHAT button on your home page instead of flipping through 5 screens to get to it. I'm in the media so I'll do what I do best, report nationwide my experiences with Amazon and its call centers. It's true for every action there is a reaction, let's see exactly how far I can take this in the media. It's a case of David vs Goliath, only problem David has the power of social media and national news. Good luck.
You can get just about anything on Amazon - it is the first place I shop for anything I need. I have Amazon Prime so I get 2 day shipping free and on most items free return shipping if I don't like or it doesn't fit the item I purchased.
I like that I can get Amazon student. Furthermore, I like that the app is super easy to use, especially since I'm not that great with anything involving technology. It also makes it easy to buy because it has my addresses and information saved for me so I don't need to redo it all every time. Also, the shipping time is great. However, it is hard to tell the quality of what you are buying until you get it. I bought a bellydance costume that was so amazing, but then I also bought a ballroom costume and the quality was terrible. But it wasn't expensive so I did get what I paid for. Overall, I really like using Amazon. I always go to Amazon first when I need to buy something.
Delivery is very quick except for overseas sellers who use the slowest service impossible. Customer service is fantastic with any difficulty resolved in favor of the customer. If anything has to be returned or does not arrive refunds are instantaneous. Their customer service is a model for the industry.
I like the low prices that Amazon has to offer and the variety of products. I also like customer reviews, however I do not wholly trust them as I do not know who is reviewing the item that I am looking for. I have ordered some products based on the customer review and the product has not been up to par for my standards and it has been a hassle to return the product. Also, I do not like that there is no free shipping - only on prime and that there are no free returns with return for free shipping available if you are not happy with your merchandise.
I have had nothing but good to very good transactions with Amazon, never not received what I've ordered, never had broken or incorrect items from Amazon. I truly believe Amazon is always setting the standard a bit higher and so good for them. We deserve it.
Amazon is a great place to shop. They have a great variety of products to choose from. They have book, clothes, food, shoes, ebooks, etc. I also like that with Amazon Prime you can get free two-day shipping. I pay a certain amount to get it monthly. I like that the products go on sale and are at a reasonable price, too.
I like that Amazon.com makes shopping for things easy and convenient way I can get almost anything I am looking for. It has easy access to the website and great customer service and support. Amazon has such a great selection of quality products that you can find almost anything you want in several colors and styles which makes shopping a breeze. Every time I have shopped I have been very pleased with the ease of navigation and the checkout.
I have been shopping on Amazon probably since its inception, and it just seems to keep getting better. If there is ever a problem with delivery of an item, they try to go above and beyond in an effort to make it right. Amazon almost always has the best prices around, and I can usually find whatever it is I'm looking for on their website. I've been a Prime member for years as well!
I like that you get to sign up for only 99 and get free shipping, music and movies and stuff that you get with Amazon Prime and they have literally everything. But sometimes I have shipping issues and things do not arrive on time even when you pay extra. My package was late even though I paid extra for one-day shipping not the free two-day and then they would not refund the extra I paid for priority shipping. Also, sometimes things are terrible quality. But overall, it was good.
I have had nothing but positive experiences shopping on Amazon. Even when items have wide ranges of delivery dates they have always come earlier than promised. Prices are excellent too. I remain a satisfied customer for sure.
Every experience I have had so far has been great with Amazon and the products I have ordered have been exactly as described or listed. They shipped fast and well. Also, I enjoy the honest reviews previous purchasers post on the product. The review and the ability to post a photograph with tremendously helps in my decision making. But I don't like, for lack of a better word, overselection. Sometimes it becomes hard to narrow down a choice when there are too many to go through. This is where the reviews come in handy.
I take lots of surveys and mainly get paid in Amazon gift cards and because of that I shop all the time at Amazon. I am not a Prime member and sometimes wish they didn't charge so much for certain items they ship. A CD shouldn't cost you almost $4 to ship. That is just crazy.
I like the variety of items for sale and the fact that I have Amazon Prime only adds to the enjoyment of shopping online with the gift cards that I accumulate over time by taking surveys. However, shady third-party sellers are always out there ready to disappoint you with an inferior product or they don't ship the item ordered at all despite numerous inquiries concerning your shipment. But my overall experience of using Amazon.com is very positive and fulfilling. And I only have positive things to say about their customer service policies. They really know how to take care of their customers. Your privacy is also secure online with them.
I'm a Prime member. Deliveries are usually in 2 business days unless the carrier decides to switch off to the post office. When I contacted Amazon about this problem, the carrier stopped doing this. Products always come in good condition. Returns are easy. Make sure you read entire description of item - don't rely on the picture to always accurately portray the item. If you are ordering something new to you, read the reviews first - it may alter a size you are ordering. Generally, almost always a good experience - just be a savvy shopper.
I used to purchase gift cards from Amazon, but the last two months, they have failed every one. I sent out one last month and they forgot the gift message, so the receiver didn't know who it was from. Amazon called this a "Technical Error". I ordered another one June 30th, because Amazon said this was a one time occurrence. Well, the current gift card never shipped. Again, Amazon says it's a "Technical Error". They then try to fix the shipping problem and give me a ship date, a week later. WHAT?? I used to get gift cards to the receiver in one day. I'm a Prime customer and lately all my shipments are late and higher priced. I used to love this company, now they are going down fast. They also keep rejecting my review, which is clean and professional. Wonder why?
I ordered this item (Bosch GSB 501 500-Watt Professional Impact Drill Machine (Blue)), I don't know why Amazon has canceled this. I was waiting for the product, but Amazon had cheated me...Very bad. Not responsible seller. Amazon. Beware of these guys... Avoid them from here. I lost faith in Amazon in completely.
I find everything I need or want on Amazon and my Grandchildren always can find things they want. It is great with Amazon Prime cause it gets here so quick and the items are always in perfect shape. The prices are very reasonable also.
We like to shop Amazon because of their decent prices and things are very easy to find. There are many products to chose from and the purchasing process is easy due to online pay setup feature. Also, payment is easily done, product shipped properly and promptly as said by the seller who is selling their product. I will continue to purchase from this company. Overall, Amazon is a decent company to deal with. We have not had any problems with customer service, or purchases.
I love Amazon and buy often from them. You can find anything you need online. If the world could only be as perfect as dealing with Amazon. If there is ever a problem, one call to customer service or simply going to "my order" and all is corrected immediately. Website is easy to use. No complaints.
I like that I can shop in any department at any time. It's super convenient to pick things out and just hold on to them until you have the money to purchase them. I have used their customer service and they were very easy to work with. They helped me with no problems. I've also used customer service to cancel an order and the representative was super easy to work with and understood exactly what I was trying to convey. They are doing a tremendous job.
I am a returning customer on Amazon. I can get their products I need in a bigger amount for a very good price. For example, the bars I prefer what I wouldn't get nearby, can be delivered very easy and comfortable to my door. The products are always good.
I love Amazon because of having Prime. You can find almost anything that you could possibly want at a decent or pretty awesome price and you can get free two-day shipping. I love the selection too. But I dislike having to carefully read the reviews and weigh out how much I really want the product based on the reviews. I also dislike that some things are only available thru third party sellers and it is not free shipping. Other than that, Amazon's customer service is great. I love being able to add Amazon gift cards to my balance and it applies those first.
I belong to Amazon Prime and avail myself of one-click shopping. Amazon's return and/or exchange policy is amazing. I returned a Chromebook one day and they mailed a replacement the next day and I received it that day. I have had to contact customer service about an order that was never delivered (because of the non-Amazon seller) and a new order was received in two days.
My experience with Amazon.com has been great. Customer service is great, they respond quickly to any emails. They have great prices and a lot of the things that I look for. Items are easy to find and you can organize the results by the price or by the whether the item is new or old. But I don't like that their sellers do not combine shipping for multiple purchases bought at the same time. Also the shipping amounts are outrageous. I also dislike the amount you need to spend to qualify for free shipping.
Amazon gives information on products by showing product labels, alternate sellers, buyers' reviews, and price alternatives. Products are well wrapped and shipped on schedule. Very convenient shopping. Great customer service.
What I like about Amazon is that they sell basically all the products I need online, that isn't sometimes sold in stores. I buy a lot from them I just want better and quick results. The return policy isn't so good. I purchased a product from China, took forever to arrive to my house. When I opened the package, it wasn't even the item I bought, it was something else. It was a headache returning it. My overall experience has been frustrating on Amazon but that doesn't change how good they are when it comes to products. I just wish they had a better return policy.
Great, quality items and great customer service. Items shipped in a timely manner... Response time as far as any service or product questions or arrival times. I definitely refer them and will continue to use and purchase items as well as continue referring them. XOXO thanks.
I started collecting a set of books and I finally found all of them on Amazon then after I had read them all and three of my friends had read them, I donated them to the church library. I had gotten some duplicates so I donated them, as well. I got a discount by apply for their credit card. I can shop faster to look at different items and go to checkout and get my purchases a lot quicker now. The products have always been in good condition but I don't always leave a responses for the seller like I should.
I like shopping at Amazon because I have arthritis and it is difficult to walk around stores. I can find a number of choices on any particular item and compare them all at one time. Whatever I purchase is delivered right to my door and all I have to do is bring the box inside. I recently purchased a burner cover for my stove that I could not find in the stores and there were several to choose from. The closest I came to finding something in the store cost more than twice what I paid for the one I bought.
The site gave easy access to products and it was easy to navigate. I liked the variety of products available and my experience was enjoyable. I will continue to use Amazon.com for future purchases.
Gave me a receipt # after the order. I forgot my account and they were not able to look up my order after I gave the receipt #. My order was supposed to be 2 day shipping but there was nothing shipped to my house after 5 days and I called and asked them why there was nothing shipped to my house. They asked the order # or account but I did not remember my account. They did not give out the order number on the receipt page so I didn't have it. I gave them the receipt # and they said they were not able to look it up by my receipt #. Thus, the receipt was just FOR FUN. If I do not receive my order, I just shut my mouth up and let them charge my card without shipping an item to me even though I had a receipt. The receipt was no use to locate the order. This is a very STUPID way to handle a business. No way to locate an order by a receipt.
Shipping was 2 weeks on a 5 day in stock promised delivery. Customer service lied to me saying it would be delivered on time when in fact the order hadn't even been processed. Person just put me on hold & came back on with lies that it was on its way. When I made a fuss the next day it was bumped up to 2 day expedited & that wasn't delivered for 4 days. This bad service has happened before, I will no longer shop here. Amazon's business model is simply to dominate, drive competition out of business & they don't care about service.
It is hard to imagine but Amazon has now ordered its drivers, most of whom you would not invite in, to PHOTOGRAPHY your home from any angle, thru windows. Whatever they want to do. You can rest fairly assured that many of these images will find their way to the drug addict friends and be used to case your home. AMAZON defends this ABSOLUTE invasion of your privacy by candidly admitting they don't trust their drivers to deliver. Well, I DON'T trust them to not rob my home.
CANCEL AMAZON NOW WHILE YOU CAN... IT IS NOT EASY... TAKES MANY MINUTES OF HARD SEARCHING... But you can end your account. DO IT. JUST DO IT. Make it your special project of the day... It is that hard to kill these maggots... But do it. Then in a few years if you have not been robbed or killed, you might sleep better.
It was easy. I received my order in the time it was to come, once the merchandise wasn't good pages missing and I received a full refund. I do have one gripe. The gift cards I had trouble with. But other than that I like shopping on Amazon.
A lot of Amazon.com's products are cheaper here than elsewhere for the same exact item. It's easy to compare different items that they have under the search I did. Also, it's very easy to search for just about anything that you could think of but sometimes the item I'm looking for isn't cheaper here and I have to go to an actual store to get it or pay the extra money and sometimes shipping from Amazon. Nonetheless, it's always been a wonderful experience for me. A lot of the time I qualify for free shipping or my item comes with free shipping so I tend to save money that way.
Finding items that I am not sure what store to find them in. Easier to click, buy and waste gas and time going to the store. The overhead cost of going to the store makes up for the premium at Amazon. Not as useful for everyday items. They are usually smaller th