Amazon.com Reviews

Censor reviews - Email says it all... First line from your guidelines… the first line of my review is exactly that... I have a valid review about the performance of an item... and you refuse it… awesome service. P.S. I will post this as many places as possible... "On Apr 3, 2018, at 12:07 PM, Amazon Reviews wrote: Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines. We encourage you to revise your review and submit it again. A few common issues to keep in mind: Your review should focus on specific features of the product and your experience with it."

I placed order for Sandisk Extreme Pro 128 GB (ORDER # **) on 23 March 2018 worth INR 6900. I was shocked when I received a Strontium 16GB worth INR 700. I thought it was a genuine mistake on the part of seller so asked for replacement. Next time I was delivered a Sandisk 128 GB dual drive for smartphone worth INR 3500. I can understand someone sending the incorrect item once, but it was a shocker when I received the wrong item second time. So, I cancelled the item. But so far the refund is not initiated. They send sugar coated e-mails saying how important customers are to them but very tardy and bad customer service.

I have always used Amazon for everything. I order deodorant from them, I order tools from them, I order literally everything I buy from them. I ordered a product recently which cost approximately 600 dollars and weighed approximately 90 pounds. It was delivered and was found to be damaged/not in working order. I contacted the 3rd party seller who happily took the return and I ordered a duplicate product from a different 3rd party seller. But the return was my responsibility. It was free, yes, but I had to repackage a 90 pound product, print a label, get it to a UPS store, unload it, and walk it in. Not a huge deal, it’s a return. I contacted Amazon and informed them that I was pretty dissatisfied, and they offered me compensation for my troubles (as most companies would).

I order dozens of items a week from Amazon. When they use UPS or USPS I almost never have an issue. When they use their own shoddy delivery service I have at least one problem a week. This week? My last 4 Orders were as follows: 1. Arriving Late (sometime in the next 5 days), 2. Damaged and undeliverable, 3. Damaged and undeliverable and 4. Arriving Late (sometime in the next 2-5 days).

Slow shipping due to not purchasing Prime membership - I ordered one dental hand instrument in February 2018, I tracked the package because it’s now April and I still have not received the instrument. I was given a new ship time to the first week of May. I attempted to cancel the order and was rejected. I attempted to leave reviews with Amazon and those reviews have been denied. I should be able to cancel this order! I feel as though Amazon is playing games and I will no longer be using them for future orders.

I've been an Amazon customer for years. I even have a Prime membership, which I've been told makes them pay more attention to you. If that's the case, I can't imagine what people WITHOUT Prime memberships must go through when they need help, because it's like talking to a brick wall for me. Sometimes it's almost pathetic, because you get the feeling that they WANT to help, but they just can't figure out how. I wrote once asking if there were any free screen recording apps for my Kindle, adding that because those apps were so unreliable, I didn't want to buy one because I'd have to spend $50 trying different options before finding one that worked.

Buyer Beware!!! I have been an Amazon Prime member for several years. I have spend thousands of dollars on Amazon. My recent purchase was a NOCO jump starter battery. I bought it from a third party seller. The item arrived intact and I charged it to 100%. I did not need a jump start for my car until this past week. The item did not work! I paid close to $400.00. I requested a refund from the Seller and they denied. I filed an A to Z claim with Amazon and they denied. I appealed twice and was denied.

I have been an Amazon Customer for multiple years and Amazon Prime member since the start of the service. I have spent thousands of dollars with this company. Not for the first time, this time, Amazon failed to deliver my order which was Easter gifts for my family while I am working overseas and cannot be with them. When I contacted Amazon they indicated as it was delivered to a wrong address. They will cancel my order in the system and I have to raise a new order.

Last month I ordered a $650 laser printer for my home/office and the additional warranty was $47.00. The total with tax was right around $730.00. The item was scheduled to be delivered on March 6, 2018 and never arrived.

I have been an Amazon Prime member for years and shop in a regular basis. I am a bargain hunter and I’m always finding coupons to save money. However I never review any item I get at a discount only items. I pay full price for so I don’t violate Amazon’s TOS, when I posted a bad review on an item I paid full price for that was thru Amazon I get my review privileges taken away because apparently I violated terms. Wow really Amazon, so I stopped shopping full priced items with Amazon and only bought discounted items with a coupon or some type of deal that was through a 3rd party and not Amazon. A week later they close my account for violating their terms. How did I violate their terms when all I did was buy products through 3rd parties instead of Amazon since they have such crappy customer service.

This is the letter I received from Amazon when I left bad feedback after they had sent me a manufactured product as a new product. "Your review could not be posted. "Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines." From Bob ** on March 29, 2018. Beware read my feedback. Received a scratched product. Look like a used power supply. No way to contact the seller. Must had shipped a remanufactured power supply. Buyer Beware!

I have been a Prime member of Amazon since 2012. Last night I go on my account to see how much something cost to order and can't get into my account. It says there is no account with my email address. I call customer service and they tell me I violated one of their policies. Don't know what I could have possibly have done. They could not tell me anything else but would write an appeal for someone to contact me in 2-3 business days. This is totally unacceptable for a company to treat its customers like this. No email, no phone call-just cancel. What I understand from reading sites online, Amazon moderators are overseas and that is why it takes three days and they will send an email of their decision. So until then I am not a customer and may not be again if they decide to keep me off. I had just ordered and received a new Kindle within the last few days. Usually I would give Amazon the ultimate rating, but I am so disappointed in them.

Amazon is horrible. I ordered a large purchase and they don't know what happened to my package or have any information. They employees sucks. I don't think nobody there has a high school diploma. Horrible, horrible, they don't care about their clients. Never again. Be careful people.

I have been a member of Amazon since 2011. Never had a problem till a few days ago... I get gifted a few books. I don't have to review them but I feel it helps. 98% of the reviews I leave are ones I bought. They just now decided I broke the guidelines (I have not done anything different) so they pull all my reviews for ebooks even the ones I bought the books. The guidelines says all reviews are to be suspended. That's what they say. I didn't see it anywhere. They left my product reviews for the other stuff. Most of it is from their warehouse.

I ordered Adidas Running shoes for myself. Shoes are fine but AMAZON delivered USED, MUDDY AND SCUFFED shoes. I can't believe Amazon did not check the shoes before they ship it to me. I paid for NEW shoes so I returned the package same day. I asked for a brand new replacement and I hope they deliver new shoes this time.

Amazon is horrible!!! I bought the treadmill and scheduled it for delivery. The delivery guys said that they can only put it on the front porch or the garage and they don't help assemble. I talked the guys into put it inside by the entrance. They said I have to call Amazon to get another team to come and assemble, and that team will move the treadmill to place and assemble. So I called, waited on hold, and finally an agent picked up the phone. He is incredibly incompetent, and didn't understand the problem. He first thought I didn't get the item, and later he thought I need to cancel it.

I do not like having to do this, and I hope it ends up making a difference. On Dec. 29th 2017, I went in search of a oil on the web, hard item to find. I was contacted by the Amazon.com telling me that they sold it on their site. I looked at all the products being sold, each being from different sellers, until I found the exact one I wanted. After clicking onto the purchase price of $54.95 for a .30oz. bottle of pure Mink Oil, Amazon took over the situation after I had entered my credit card information to purchase this product.

My mother-in-law is a Amazon Prime member. She talked up Amazon so much I decided to try it. Using Amazon was such a great experience! I felt as though the customer service was very personable. I want to thank Amazon for going above and beyond my expectations! I will gladly make an order through them again.

Amazon is an automated process that has little room for actual customer interaction. The illusion is there because they allow for customer feedback but, unfortunately, there really isn't any substantial consideration for the customer. I think more people are noticing only because they use a lot of third party sellers now that misrepresent assets. If you order a basic asset and it arrives in a timely manner, unbroken, then you are likely to be very satisfied but the more you use the site, the more likely you are to run into poor shipping practices, assets that are not as advertised or garage sale quality, and an overall lack of concern for customer satisfaction.

I have been an Amazon customer since 2000. A Prime member since it was available. I have Subscribe and Save, Echos throughout my home, Fire tablets and sticks, and Prime video on our Roku. Over the last few years Amazon has been slipping. This month took the cake. A year or so ago my seller account went MIA even though I received an email stating I sold an item. I could not get it fixed with them (to this day) and directed the buyer after 2 weeks to an eBay link for the item and they bought it there.

Ordered laptop for my son for his birthday, arrived not working, sent it back and ordered again second computer. Used that. I did not know was used, locked by previous owner. Customer service not helpful, not friendly and will never use them again. After 14 years I’ve never been treated so poorly with no solution offered.

Paying a monthly fee to get guaranteed delivery... What a complete waste of money. I have ordered many items from Amazon with their guarantee and “free” shipping for Prime members. However in return for my monthly fee I get apologies for my package being two or more days late. I have sympathized with Amazon during the holidays but now I am not sure why. Don’t guarantee something in 24 hours or even two days if you really can’t make it happen CONSISTENTLY. The third party delivery companies are your reputation Amazon. Those drivers that throw packages over my fence and leave packages on the sidewalk instead of bringing it to your door have ruined your reputation for me. And the “free” movies... All I can say is Netflix.

Amazon ships via LaserShip. In doing so I am guaranteed NOT TO GET ITEM! LaserShip says they delivered, but never do. Waste of time and sometimes I lose money on purchase depending if Amazon gives 'Amazon Guarantee', not all purchases are eligible. Amazon needs to send with reliable shippers.

I placed an order with 1 day Guaranteed Delivery for my 8th Anniversary. Much to my dismay, my order did not arrive on time. It was lost 2x within the same day. No attempt was made at delivery at my location. As well as my delivery option was changed without notice and without my consent/agreement. Called multiple times as well as chatting with representatives. Attached you can see that at 11:43AM it was stated for pickup at carrier which I did not know/consent/agree to. Additionally at 4:16PM it was noted for change of date delivery which I DID NOT AGREE TO.

I received a coat that was supposed to be a 5X but turned out to be barely a medium. Nobody in our household could wear it. My son is a 4x so I thought 5X should fit him for awhile. I am an extra Large and I couldn't even get it around my waist to do up zipper. I asked Seller (XWDA) on Amazon for a refund. She suggested she'd give me a 30% refund and I keep the coat, and donate it to charity, this was unacceptable to me, so I tried again through Amazon's A thru Z return program for full refund including shipping cost, which were listed at $2.99 on my receipt. Upon Amazon denying my claim because the closest option to why I was wanting to return it was wrong item, which was true, it was not the 5X size that I ordered, it was barely a medium.

I ordered items from Amazon.com, and they were shipped out for 2-day shipping with my Amazon Prime membership for my business. After 4 days waiting on my 2-day shipping, the order was refunded and they said it was lost or damaged. So I promptly re-ordered the exact same items, and sent the order again. 4 days later, same thing. Never showed up, lost/damaged, refunded. Contacted Amazon.com on their website, and they directed me to the AMZL US shipping department. I sent an e-mail asking to switch my orders to a reliable carrier. So far, no word.

I have sent several emails to Amazon and always get a generic computerized response to this. I canceled my Prime membership and was supposed to get refunded $107. Amazon first charged my account $107 before giving me the refund, so it broke even when I should have had a $107 credit. They keep telling me that my refund went through. I should contact my bank, because there is nothing else that they can do. The refund did go through, however, I had an unauthorized charge before that for the same amount they won’t reverse. Therefore I never really actually got the refund. I don’t know who else to contact. Amazon is not helping and my bank is not helping, but it’s Amazon’s problem.

There have been multiple times I am placing an order, and see in the item description if I purchase over $35, I get free same day delivery. When in my shopping cart and checking out, there is not an option for free same day, there is a charge! I placed an order where the item clearly states it is free if over that amount, choose 2 of that item totaling $64, but the same day delivery is $11.50! This is false advertising if you do not allow the option at checkout! Free same day delivery has worked in the past, and I am in the delivery area, it has been used several times prior to today. So aggravating!!!

Amazon asked me to rate their Prime program. I wrote that it takes Amazon a week to process and ship an order that it defeats the purpose of PRIME. I submitted my review and they refused to post it. Stated it violated their policy on reviews. I guess they won't accept bad reviews about their company. They should post all reviews especially since they e-mailed asking for a review.

Recently, I purchased a very expensive product from one of Amazon's sellers, 11-iStore, and when I received the shipping box, the two (2) boxes inside were damaged, one clearly crushed on one side. Each one was sealed with clear wrap, which means some of the individual packets inside could have been damaged. That is unacceptable. Amazon refused to post my feedback, stating the feedback should be about the product itself and not the packaging. However, I strongly disagree because I should not be nervous about the condition of the product INSIDE when there is clear damage on the outside. I don't spend my money for such uneasiness. When I open a box, I should be confident that, based on appearance, the contents are intact and there is no spillage or leakage.

I had ordered small recorder mike from Amazon.com and made online payment also. Amazon's Delivery Tracking/Update Panel had committed the date of delivery but failed in fulfill the commitment. When I asked the reason of delay of product delivery then one of the representative named Akshay (Customer Care representative - on online chat) informed me that he has no answer for this delay. He just replied "It's third party- delivery department's mistake" and then there was no support on this from him. Such a poor service I faced ever in Amazon. After that when I checked delivery status on Amazon web, it's cancelled and reason given that it's cancelled from buyer's end which is false and unfair. How can someone can cancel the order of customer without his permission??? Need to improve service. Amazon need to train their staff.

Two of my bank accounts were hit with charges in the amount of $279.83 and I have opened a case with my bank as of right now. I immediately contacted Amazon when I noticed the charges came from Amazon seller account. I do not sell and I did not create a professional sellers account. Amazon rep told me that my account was hacked and the hacker created this account in hopes to sell something and get bank card info. Not sure how, but I’m guessing mine and possible consumers. Well the problem should have been easy to fix but the reps/agents are not trained to handle issues like this properly because they dropped the ball.

I am a reseller of products on Amazon and completed a transaction with a buyer and shipped out product as required for 2-day shipping. FedEx delivered the item and scanned the item upon delivery for which the buyer claims he did not receive 2 hours after it was delivered. His residence is a multi-family unit and did not provide us complete address details which is where the confusion came in. However, even though we did everything we were required to they took the money out of my reseller account to refund the buyer. The sellers on Amazon are how Amazon makes its money, not from the buyers. The sellers are the ones who pay monthly to sell products there and 13 percent fee on every item. This is not only unfair but the buyer stole his own product and just simply claimed he never received so he can get a free product. This type of discrimination against sellers makes it hard for business to operate on the platform and be profitable.

This so call company making money off sellers account yet they treating them like a piece of crap. They treat their customer better than sellers but there would be no Amazon if it was not for small business sellers because it would not exist to begin with. Entire inventory is missing constantly calling them back and forth so call investigation and yet no idea. The guy is worth 112 billion dollars and yet he hires low life people from overseas with 2 dollars per hour! They can not even speak right so how in the world they would ever know what do we want! I HATE IT. Because is sucking off sellers hard-working products. Shame on you. You should had studied hard in your so call computer science degree my man. DISGUSTING!

I ordered 3 items online and it said that my total qualified for free shipping. When I went to check out, I scrolled down and was being charged full price for shipping. I called to figure out what was going on. I was told that Amazon had decided to split my order in 3 shipments with new order numbers. That meant that it no longer qualified for free shipping. How cheap can you get? I ordered items at Walmart instead.

I cancelled all subscriptions, Prime, Video, Music books everything in January 2018. I was charged for a month in February. I didn't think anything of it until I got charged again. Calling customer service I was told I'd get a refund for 2 months. Then I was transferred to another department where the representative proceeded to tell me I'm not getting a refund but need to talk to an account specialist. I hung up after fighting with a representative to get me a supervisor. I called again, fought with another representative who finally after requesting a supervisor 5 times got me on the line with a supervisor. The supervisor is only refunding me one month of a subscription I cancelled. They didn't cancel the subscription as I requested online back in January. Looking back on my statements they charged me 4 times and refuse to refund my money.

I ordered a Jeep from Amazon worth of $230. After spending one hour of assembling within 5 mins of usage steering stopped working. When I contacted the seller, they responded very slow, a mail per day like that. I asked for the item for the repair so that I can save time instead of wasting time in dismantling and assembling again. But they disagree to send the part. Also they asked me to send back by dismantling all the parts. It was really tough for me because already wasted time for assembling and dismantling again it will take one hour. So I requested this query and spoke to Amazon customer care around one week. It took time. Finally agreed to send as such within the box. But again to fit such giant box within the box is really difficult so somehow dismantled the parts and kept it in the box.

I spent over $1000 dollars with Amazon the last month and have nothing but problems. In addition, Amazon created more problems for me. I would like to let you know what I have been dealing with. I am writing you to let you know how I was treated by your company, managers, and frontline associates. On February 27th, I placed an order, ** that was sent to the wrong place. It arrived in Albuquerque and was then sent to Utah. Once I found out, I called UPS and then Amazon to find out what can be done. I was told that I could de-prioritize UPS but wasn’t told it takes 4 weeks which is an absorbent amount of time for a service request. If I had my choice, I would not allow UPS to touch my package, ever. This was my first issue ever with Amazon and the rep gave me a credit for $100.00 which made me feel better about the issue.

Too many delivery issues with Amazon Prime. Most of the so called next day or two day delivery have not been met. In addition, they delivered one of my packages to a house across from me. My house is clearly marked. And the package was delivered during the day!!! They left envelop packages on my mat in the rain. Anyone could have taken them. Made no attempt to leave them in mailbox or under mat. Never ever knock on door or ring doorbell. Just leave package anywhere and quickly get in truck and leave. Home all day during deliveries and only noticed packages when checking mail and almost stepped on items. Poor delivery service and rarely on time as promised. I canceled my membership and will never go back!!!

I ordered a brand new midi keyboard (Icon ICOK-IKEYBOARD8X iKeyboard 8X - 88-Key MIDI) on Amazon. When I received it, it came used, abused, and broken all over with missing power cord in a rotten box on which there is a sticker indicating that it's inspected and shipped by Amazon warehouse. I called Amazon and the reps told me that this is how the product supposed to be because it's used. However, nowhere in the sale it's disclosed that the keyboard is USED, and I purchased it at a retail price rate with about $8-9 promotional discount. After that the price went back up to $199 again.

I purchased a 4 inch memory foam mattress topper from an eBay seller. I waited more than 4 week for the item to ship and the item still never arrived so I contacted the seller. They stated that Amazon had lost my package with a proof tracking label. I verified the tracking label and Amazon stated that package was lost in transit. The seller asked if I would want a refund or wait and have another one shipped out. I requested to have another one shipped out. I waited another 2 weeks for the item to arrive then I found out on the packaging it was labeled 1.5 inch memory foam not a 4 inch as was written in the eBay Listing. I requested a refund and they wanted me to ship the package back. There was a Canada address for the return. I requested for a prepaid return shipping label. I will now ship back the item for a refund.

On 16 and 26 January 2018 I made gift card, and gift balance reload respectively. Both purchases were sent to the same recipient **. On both occasions the recipient never redeemed the gift card, or received the gift balance. For the past several weeks and months I have been trying to resolve this with Amazon by informing them that illegal access was gained and these purchases used illegally. On the 15 March 2018 I was finally informed by an Amazon representative by the name of Venkat that the refund would be processed within 48 hours. Amazon have not retracted this and refuse to honor their commitment.

Too many broken delivery time promises with Amazon Prime. On more than one occasion, Amazon drivers have allegedly attempted delivery to our business address. Once they claimed we were not open when in fact we were. Another time they claimed they could not find the location but the GPS (confirmed by an Amazon supervisor) leads right to our front door. The problem is Amazon is hiring immature, unaware young people who have no clue what professionalism is. Contrary, UPS and FedEx have serviced us with profound efficiency over the years. Amazon needs to get a clue on training their drivers.

I have been a Amazon Prime member for about 6 years and on average spend about $300 a month on purchases. I love everything about Amazon... except their AMZL US deliveries and drivers. My two car garage faces the side of my house and on many occasions rather than placing my packages on my "front door steps" they are placed on the side of my garage, or when I get a text that my package have been delivered and go to the front door it's like going on a wild goose chase looking for my package(s).

I like reviewing things. I review all the things. It's enjoyable and helpful. Amazon.com not only provides the number one online shopping experience which is 4* from me even today but also used to be a fantastic platform for quality reviews whether they be positive or negative. First off, again, Amazon is a top shopping experience. There are only two downsides to the site on the shopping side and that's bad sellers misrepresenting products and poor interface when searching for specific brand products (brand pages are over-modified instead of simple lists).

I have purchased items on Amazon but never authorized a membership of $99.00. Though I have been refunded and send apologized that it would never happen again. This has happen to me at the end of 2017 and also February of 2018 and March of 2018. That is a total of 3 times it has happen and caused an issue with my bank being overdrafted. Logically even if I have authorized it how is a 1 year membership and I'm being charged within months. I feel they are getting over and abusing. I went to the website to make sure my credit card information was not online. Even after that the last charge in March went through. They somehow have my card stored and are keeping it. I have cancelled it as a last ditch effort to stop this harassment. They have lost any future business from me because of this and I will relay it to co-workers and friends and family.

For the past 2 years I have gotten my packages delivered almost weekly with no issues. I don't know if they've hired some crappy new drivers or what BUT today has been freaking terrible. I've been hung up on 3 times by their customer service reps. I have no package I keep receiving a message that it was undeliverable yet I'm at home and have been since they "attempted" the delivery. I NEEDED my package today which is why I chose SAME DAY SHIPPING!!! All they tell me is that they can see that the driver is still in the area but they don't have a contact number for him so they'll leave a note on the account and "hope" he sees it to bring me my package. Yeah I'm not happy, not even close to being happy about this. I'll be requesting a refund and cancel like Prime Membership.

I have been a Prime member for about 6 years now, and spend upwards of $5,000 a year with the service, mainly due to the isolated area of the country where I live. I can survive with the false claims of 2 day shipping, it's better than driving 100 miles to a department store for what I need. And, honestly, have rarely had a problem. But then I go to review some products and was promptly informed that I was suspected of receiving free products and gift cards from sellers for good reviews. I asked them for proof, was completely ignored, and TOLD that I would be ignored and that their decision was final. I will not renew my Prime membership, and only order more products if it's an emergency. I will happily give my business to others who will appreciate me and not treat me like a criminal. I've also realized after some research that I'm not the only one experiencing this problem. SHAME ON YOU Amazon.

Unfortunately their service has been declining as of late. I have had two orders "lost" on the way to USPS in the last three weeks, and one a refund that cannot be issued yet because of "technical issues". I have been a PRIME customer for a while now, and I understand Amazon probably has a lot more customers than before, but that doesn't explain this huge drop-off in service.

I've been getting a recurring $0.13 (USD) charge every month on my AMEX. I have no idea what it's for. I thought it was fraud but AMEX suggested I call AMAZON first and inquire. After wasting who knows how long and getting passed around all the agent could tell me was to dispute the charge with AMEX. The agent in Customer Service couldn't tell me what the charge was for but that it was in fact being charged by AMAZON. How can they not tell you what the charge is for? $0.13?? Really. I wonder how many others are getting erroneous charges.

I have had countless seamless shopping experiences through Amazon. My husband is a Prime Member, there have been a couple of times where an item was listed as Prime; clearly was not. MOST transactions are smooth sailing; item as described. I recently had the displeasure of dealing with May on Live Chat; she was not fluent in English. After previous communications with other reps as to whether was in stock or not... 'May' must have directed sender to request to return. So Item which was being discontinued I will never get. The item was on the UPS scheduled for delivery and it was sent back; Amazon was unable to direct UPS to deliver. It was a total Laurel and Hardy "Who's on First" routine. Other than this horrible transaction all others, there have been many, have been great. I would recommend Amazon, not that I need to. Their business is booming.

I'm rerouting all my orders to a friend's address because I can no longer receive items where I live because either somebody is stealing my packages or the delivery person is playing games. Why do they keep bad couriers anyway? They should get rid of their courier service and replace it with a reputable company like they used to. Amazon must like losing business.

I purchased a college textbook from Amazon in March of 2018 for a class listed as new for 191.00. I am a Prime member and received the book in a few days. When I opened the package, the book was filled with worn pages and stains on the pages. Do not trust Amazon for new merchandise for their clients who supply these products lie about the condition and have no check in place. Now think about clothing and other items they claim are in new condition. NOT TO BE TRUSTED!!!

I am a "Prime" member at Amazon (I pay for the membership). My permanent delivery address with Amazon includes REAR PORCH (in all caps) yet their private delivery people continue to leave packages on my front porch within a few feet of the sidewalk. The 2 "latest" mis-deliveries were March 15, 2018 and March 7, 2018. I've chatted, emailed, and spoken by telephone to Amazon Logistics representatives and repeatedly they assure me that AMZL management problems will be corrected. To no avail. I have even emailed the CEO of Amazon to complain about their delivery service but nothing gets corrected.

Since I had a stroke, and finally was well enough to resume spending two hours a week doing seller, packaging and product reviews, Amazon has blocked me from reviewing orders. All I can figure is that my reviews are more caustic now; they allow "I don't like this doll, it is junk" reviews, but I am blocked. Amazon says "your relationship to this seller... Blah, blah, blah. (I have no relationship to anyone selling on Amazon.) Thanks Amazon; I was spending way too much time helping your business.

I made a purchase in January for about 2000 dollars on a new Chase interest free credit card and about 500 dollars cash back on my first big purchase with Amazon and Chase. Chase and Amazon put the charge on my old Chase card even though I used the new card so they wouldn't have to give me the 500 cash back and so they could charge me 15 percent interest per month. I called them several times trying to get them to put my purchase on my new interest free card the way I intended and they refused and were extremely rude about blaming me for everything. Then I borrowed money last month to pay off my balance with them last month to the penny to avoid interest and because they're a bunch of filthy liars.

Have been an Amazon Prime customer for many years and used to love browsing the pages on Amazon when it only offered books. Due to their continually expanding department varieties and obvious desire to cash in on all possible sources of revenue from ad placement on their site, though, I have watched the ease of use in shopping the pages for customers continue to decline over the years due to the relentless clutter and unrelated "noise" that completely covers every inch of screen!

I use to think the other big courier they use, which rarely they still do was bad, but Amazon Flex is a joke at our expense. Amazon should give you the option of choosing the courier. I do with this other company I purchase cutting vinyl from, so why can't they? I give credit to their support by sending replacements, but this should not have to be.

I had asked Amazon for a licensed computer service on January 21, 2018, and I was assured that they would only be sending me a licensed computer technician that was fully qualified and background checked on their history of satisfied customers and they again had 100 percent guaranteed they were only sending me a qualified licensed computer technician to do the two different things I needed done for my computer which was brand new in 2014, since I had recently upgraded to a HP Pavilion Elite pc with 8gb rams and one terabytes of space. And I wanted to connect my book external hard drive which I had spent 300 dollars for and have my computer system looked at for it reading “not connecting to the internet”, even though it was through a brand new speedy cable modem!

I've been an Amazon customer for years, placing an order every other month if not every month. I recently made a frequent orders of a series of orders with no problems until I placed an order of three items on the 10th of March totaling $19.77 for the first two and $13.56 for the third, which was posted the next day. Am happy to say that, I am signed up for alerts to my phone of every transactions to my bank account. And I'm also glad that I use a prepaid card which I use only to deposit an amount that I immediately intent to spend by online purchases. That being said, I was alerted two days later on the 13th of March, of a duplicate of the $19.77 which drew my account to overdraw by $5. There was also an attempt to duplicate the $13.56 but was declined because of insufficient funds.

I find that Amazon isn't a perfect site, but is so easy to use that I almost always go to it first. Amazon and their affiliated company audible are examples of how other sites should function if they are desirous of generating and easing the purchase. I don't think that their products are any better than others. I am annoyed at the really difficult usages of several major airlines, for example, and would invite them to utilize whomever plans out Amazon's public face. The only thing I do not like, and for which I downrated them one point, is that they make it difficult to get a human being to speak with, and that is first and foremost on my list of useful items on a website.

I was a Prime member with Amazon since 2011. That all changed when I purchased their Amazon Fire Stick streaming device. During installation of the device I had some issues which resulted in me getting an email message saying Welcome to Amazon Prime. (As if I was a new member signing up) I called customer service to resolve this which resulted in the technician completely removing me from the shared household prime account. When I called them back to tell them they completely removed me from my Prime account and asked them to fix it, they told me that they could not fix it because the limit is only 2 people per household. When I told them that the new rule started in 2015 and I was already grandfathered in 2011, they said they did not have the ability to fix the mistake of their technician, and I would need to sign up for a brand new prime membership separately from my family. Talking to a supervisor was no help at all. Beware.

I had some items shipped to me at Christmas time. All went well, I was impressed with the products I received, the quality of the items, the follow up of the companies that shipped the items and the speed at which I received my shipment.

I am a Prime member of Amazon since 2005, and never ever experienced any major problem on this website before. However, since 2018 I noticed (and I am not the only one) that, not only their paid Prime "2 days guarantee" shipping is often off by a week in the best cases, but also (and that's the more annoying part) that 99% of my, and our household order, arrives very poorly packed and damaged. Most of the time they send everything in the same big box, no matter the items’ weight difference, and thus without any protection whatsoever, so everything shift inside the box during transit, having the big items crushes the smaller ones. But then for some unknown reason, they now started the increase of use of bubble envelopes, which offers little to none protection at all, especially on fragile items.

I have opened a seller account more than 1 year ago on Amazon.co.uk. After 3 months my account has been suspended. I have sold products in this 3 months. I sold items on the UK, Italian, France, Spanish and Germanian market. Now, my account shows the same, after more than 1 year, like 'Amazon suspended the seller account, and so on'. It's alright, but I have got £350 amount, what I didn't get still into my bank account. More than 1 year they use my money, not transferring it to my bank account still. How long do I have to wait for this? I don't think so, it is a fair game. If I can't use this account as a seller, I can understand. But they just holding back my money for more than 1 year. And now, I don't know when can I receive this amount.

I am a legit buyer of Amazon products. When I write a negative review, it is filtered out by the editor. In my case, a "rust resistant" product was rusting within 13 months. I reported the rusting and Amazon would not permit the report. This is unfair to consumers and people should put a stop to it.

I purchased some cocoa powder for a recipe and the Amazon website had great photos, detailed description, customer reviews and a great price that I could free shipping by adding items. Showed up on time nicely packaged and exactly as described.

When Amazon makes deliveries to my apartment building, on weekends, when the office is actually open to select deliveries, Amazon delivery people are leaving packages in the mail room where anyone in this large apartment building can walk off with people's packages. I have actually lost items I've purchased from Amazon because they do this. I have called them several times about this. It seems time goes by and they stop doing this and then I see a ton of packages left unattended in our mail room when the office for the complex was open, 10 to 5 on weekends. They also messed up a credit for a returned item. Instead of crediting it back to the credit card it was purchased from, my mother's, they issued me a gift card and I was told it would go back to the credit card it was purchased from. They were unable to fix it.

What the hell is wrong with our society when the richest company in the world that BOASTS about being so large and powerful cant even fix an email issue over the phone!! Or the fact that we know the person on the other end is in India!! Learn English at least!!! And why have a customer service line that takes calls to set up customer service help tickets!!! Don't you think if you had the qualified person answering the phone from the start we wouldn't be having these issues!! Then they lock your account so NO ONE can access it -- not you! Not even customer service!!! WTF! DUMB! Amazon has been double dipping my credit card purchases and it takes an act of God to get anywhere!! STAY THE HECK AWAY FROM THIS!! Don't put anything on 'auto bill' with them cause you'll be fighting ghosts for months!! HORRIBLE!

Sorry in advance that this post is so long but I just wanted to explain the complete story of what happened regarding my Amazon account. ‘Amazon Customer Service’ is horrendous. A person illegally accessed my account and fraudulently used my account to place orders. I spoke to three customer service agents including a supervisor trying to get some information regarding my account and all of them lacked a good understanding of English and did not help me in any way. Today I reached the end of my patience and just closed my Amazon account and will never use Amazon again because I cannot spend my money with a company who has shown complete disregard to me (as their customer) when such a serious matter occurred with my account.

Over the past two months I've been receiving charges from Amazon.ca to my Mastercard account for items or services that I didn't order, totaling $158.22, with refunds totaling $35.46. There are no open orders on my Amazon account. I closed my account with Amazon but the charges keep coming. I contacted Amazon about the charges and had to log in again and reopen my account in order to communicate.

I am a prime member of Amazon. A few days ago, they kept suspending my account because I bought iTunes gift cards. After they verify it, they would turn it back on then 20 mins later to be suspended again. This went on four times that day too whereas I had to call repeatedly. Since that time, my cell number has been blocked from calling Amazon. Now, this morning, I bought two iTunes cards and I was purchasing another one and they canceled it and suspended my account again. Within the last two weeks, I have spent over $3000. And no one suspended my account when I was making big purchases. However, I buy iTunes cards and my account is suspended. I am bedridden with Cancer. All I do is play on my phone a game called Cooking Dash and order things for the house. I can politely take my money elsewhere. But, I want to know why it feels like I am being singled out and harassed.

Always a good experience from sender and receiver even returns. Very satisfied with Amazon Prime and with quality of items purchased. Would recommend to others. Orders expedited quickly.

I checked my checking account this morning to find Amazon took out 108.41 DOLLARS out of my bank. This wouldn't have been a problem except I hadn't ordered anything since December 2017. The Amazon employee stated that since I clicked on two day shipping when I ordered something that puts me as a prime member. So I guess that binds you to a contract. Wow. These companies are out of control. They can just take money from your account when they make a new unwritten rule. I TOLD the worker I didn't sign up for a membership and return my money to my account. I have spent a lot of money with Amazon (I mean a lot), but today I removed my app and will not order there again. That's the problem with these companies, they will do anything to take your money. For the 108.41 they removed from my account today they lost a 1000.00. GREED. I WOULD BE PROSECUTED IF I STOLE MONEY FROM SOMEONE'S ACCOUNT.

For a month now, I have been unable to place or view orders using my Prime account. Each time I speak to customer service, I get delayed. They have recommended opening a new account, but I'm a Prime member, so they owe me part of that membership fee. Also, I would lose all my order history, etc. I have talked to numerous people in customer service and on their Facebook page. They always say "We need to wait just a little longer". By the way, the apps on the iPhone and iPad don't work either. They just flash several screens and nothing happens. I don't think they know what the problem is and won't admit it. I like being a Prime member. I like ordering from Amazon. But I'm being shut out of my account and robbed of my Prime membership. They have not offered to reimburse me, and I have resisted asking because I want this to get worked out. But I've reached a point where enough is enough.

I purchased a product by Amazon with ICICI offers but they didn't provided me offer and deduct my whole amount by my credit card. When I talked to the customer support team they didn't know how to fix the problem and ignore the issues. Amazon provided me very frustrated service.

Amazon makes online purchasing easy. The consumer just has to remember to read the fine print on all purchases, especially with third-party vendors and their return policy and contact information for questions.

Every few months items begin showing up to my house, opened, and delivery time and way of delivery do not match up. I have tried contacting your service members to report as you can locate and identify who is delivering and other issues complained. But nothing ever followed up on. Once again I had a package that said delivered the night before to resident of home at 6:40 pm. The package did not show up until the middle of night somewhere around 4 am as my dog barked a lot then. The package had no package slip in it, and the box was pushed away from the tape and torn on one end. I wish your deliveries always required time stamped photos or signatures.

I made a purchase on March 2 with Amazon for a Apple iPhone 7 Plus LCD screen. I made an error of pushing the free two day shipping & reached back to Amazon regarding the $106.00 that was taken for Prime membership that I did not want. I was told I would receive a refund of $97.66 & it would take some days for it to come back on my card. While that process was being made I had no money on my card, until March 6th I discovered I had got $47.66 back & not the full remaining amount of the $97.66. I am still missing $50 due to my money I was supposed to have put back on my card. I called my card holding service that I made the purchase with & to receive the remaining on & was told I got charged double for 49.99 for the LCD screen I purchased on the 6th. I am not sure what's going on & why I haven't received the rest I was supposed to be getting back. This whole thing makes me not want to get service from you guys EVER again.

I am a huge fan of Amazon Prime. My family and I have been members of Amazon Prime for over 3 years. It has been great. Not only can we find everything we are looking for, but it is almost always the lowest price we can find. Shipping is always quick and easy. We have used Amazon Prime to for hundreds of punches and only had one problem, that was quickly fixed. Amazon Prime is a great way to shop and save time and money, no matter what you're looking for.

I contacted Amazon, via website, and wanted to trade in a NES accessory. The value they gave me was fair. After sending the item, I got an email stating the item had “heavy scratches”. I was puzzled to what they were looking at. The NES accessory (R.O.B.) is in perfect unused condition & had not one scratch on it. So they rejected the item & sent it back. When I opened it, my wife & I both went through the ROB & accessories it comes with & there’s not 1 scratch. Now I wonder why a major business would do such a thing. It raises concerns to who’s appraising these items.

Will be closing my Amazon permanently. I had been banned by Amazon from leaving customer reviews. UNFAIR, unjust and been a customer since year 2005. WILL NEVER recommend you Amazon to anyone in the future. Will refer them to your competitors for better service and not MISREPRESENTED reviews on your site, since many reviews YOU DO NOT allow to be posted that means your review system for comments is false and misleading. Finally divorcing myself from Amazon business due to your Amazon banning me from writing reviews. Look how much $ I spent in the last few years bringing you business, but I will enrich your competitors.

I pay for Prime membership and bought gift for my grandson for his birthday. When ordered it said all would arrive except 1 which would arrive a couple of days later. When they sent confirmation email it was different than what was showing on screen. I called them as it was going to be 7 days later they were rude didn't care asked for a manager got a person in another country he called himself Jay Z and he would not listen to me and kept saying no you received an email after purchase saying when it would arrive due to availability. Also very rude.

My single biggest complaint is the 30 day return period. If you want to return something because you just don't like it, you will probably pay for the return. It can be hard to get to the return policy for a supplier; if not stated at all, it is an Amazon return policy. I have found, though, if I gripe about paying for a return, they usually capitulate. They have no physical store like many other online suppliers do, so it is harder to return an item. Items come defective/broken too often. If you are a Prime member, reviewing the monthly statement is a hassle because you have to open the Amazon Orders page as well as the bank page and compare each other. What's good: Amazon sells practically anything.

I was searching for some products on Amazon without being a registered member, so I thought I am safe and nothing can happen if I am innocently just looking around on the UK site of Amazon. Worst thing happened, they charged me with a lot of money and for what? I do not know, I am still not registered, but my bank statement shows that Amazon took the money. How is this possible? I did not fill in any required cells for the purchase, I did not put anything in the shopping basket... I am very disappointed because I am talking about a lot of money...

I needed an ignitor to fix my heater, so I made the mistake in ordering it from Amazon. This is a mistake which I won't make again. I paid extra to have the part shipped quicker as I really wanted to get the heater working properly again as it is winter. The part came in 2 days, which was good, but it was useless because it was in numerous pieces. I had to request a return and selected a UPS call tag so that I would not have to waste the time and money to go drop it off at some location. So far I have not been contacted by UPS. It is also important to note that you only get a refund when the part is returned, so if you can't send the part, you don't get your money back.

On multiple occasions I have used Prime for ordering items that I needed by a certain day and my orders were delivered to another address. I have worked with customer service on this issue, putting in the most basic notes for the Amazon drivers to follow. This problem only occurs when the delivery is made by an Amazon driver. It is very frustrating that these orders I NEED in a timely manner, for which I rely on my Amazon Prime delivery guarantee, are not even delivered to my door. Each time this happens I am on the phone with customer service for at least an hour.

Trying to order product with free shipping with spending over a certain amount. At check out Amazon would not let me finish checking out until I signed up for Amazon Prime. If I did not sign up they were charging me shipping fees. I had to sign up with Amazon Prime to finish ordering and processing what I wanted, so I totally cancelled my order. I have no order numbers, receipts to show you. I was trying to order the Spiralizer Vegetable slicer, 7 blade. Never would let me finish ordering.

Years ago hands down the best way to shop the internet and get closer to the cheapest prices with actual 2 day shipping but sadly in the last 2 years it has gone from the best to worst and this will probably be my last year as a Prime member. Before if you use to order something before 12 pm CST it for processed and shipped out that day with almost guaranteed to be sitting at your door on the 3rd day compared to now. For instance my MSI motherboard crapped out and I needed a new 1 asap as I game and watch all my TV shows and movies on my computer. Knowing getting an RMA established, shipped, processed and shipped back you're looking at 1-2 months. I unfortunately found out by others' reviews on customer service.

Amazon reached out to me and made things right. No further complaints from me.

Amazon Prime media content-movies and TV series: For the "watch while abroad" there's just not much, it barely adds anything, what's there is of marginal quality/interest - stuff you've never heard of. The one good series, how and why I bought it for $11 a month is "Sneaky Pete" an Amazon produced series, really good. Then, the second season comes along, finally, and we are not allowed to watch it due to "geographical restrictions." How come we could see the first season. I'm done! Over-priced and the oddball access while overseas (where I live) is just way too frustrating. And, at $11 a month way overpriced too. Adios Amazon.

I recently ordered two sets of items that were due to arrive separately. Despite receiving a shipment notification the next day, the first set never arrived of my order never arrived, whereas the second set did a few days later (but on their predicted delivery date - earlier in fact). I have been a Prime customer for years, since the program's inception really, but have recently begun experiencing failures with delivery, especially with this new system that Amazon uses of contracting out deliveries to unaffiliated subcontractors with who knows what type of screening. When I contacted Amazon about the missing portion of the order, I was told by the agent that he was in touch with the shipper directly and they had the package and would redeliver the following day. Two days later, still no package. I contacted Amazon again. And was told the very same thing again.

This past weekend I tried several times to make a purchase. However, every time I tried I was locked out of my account under the pretense of ‘protecting my information’. Now, I’m all for account security. But this is ridiculous. I can’t even make purchases because I’m apparently hacking my own account. Other websites have miraculously found ways to secure people’s accounts successfully without completely preventing them from shopping there. Yet you guys can’t seem to get it right.

I have only used Amazon a few times and the last two times I was completely disappointed. One of the products was completely the wrong size and the second were two dog beds that have completely come apart. Horrible products. I sent a picture and email with no response and also tried to rate the product and they would not post my rating because I mentioned that I reached out to Amazon with no response. The customer response I got was rude and completely unhelpful. I will not be ordering from them again.

It is amazing how often I use Amazon. The selections are very good, prices are fair and delivery is such a timely fashion. I will keep using Amazon as long as they keep up with their offers.

I had ordered this hutch (black server with medium cherry wood top and two door hutch) for my apt as extra space, it came in 3 large heavy boxes. Trying to put it together was a joke, nothing aligned up as the instructions said, it became ridiculous, the boxes it came in were almost destroyed during shipping, I managed to recover 1 of them, but need another one large enough to piece the items back in. Amazon will not return my money till it returns to them, in the meantime, UPS, FEDEX cannot pick up this material. I was on the phone all day trying to figure out how to get this returned, I cant return to work till this dang thing is out and gone! $400.00 for this piece of crap made by Home Styles Furniture.

I purchase MP3 song downloads through Amazon.com; I can only listen to the songs if I'm signed in to Amazon.com. I also recently was informed in writing - after my Amazon.com general account was reported by Amazon.com as internally hacked and I had to close 2 credit cards + spend 3 months disputing charges for non-delivered + diverted/stolen merchandise - that Amazon.com would delete the hundreds of dollars I've spent over the years on MP3 music I paid to purchase if I closed my internally compromised Amazon.com account. I was also informed in writing that the hundreds of dollars I'd paid to purchase MP3 music downloads would still be deleted if I opened a new and as of yet non-internally hacked Amazon.com account! Destroying my paid purchases was not a condition ever disclosed to me at any time over the years I made hundreds of MP3 song purchases through Amazon.com

I reported my Kindle device as lost and I was told that it would be deactivated and I could reactivate it if the device was located. Well, I found the device, and contacted Kindle support, but no one knew how to activate my device. One representative, even after I explained that the device was reported as lost and was therefore deactivated, asked me why my apps and books were deleted!! So he was not paying attention at all to what I was saying. I talked to a total of 3 different representatives, all from either India or the Philippines, none who know what they were doing when activating my device. One idiot even said, your WiFi is bad, when I could clearly see that it was connected just fine.

I received a package from Amazon and it did not have a sender. I called to find out where and who it came from and they could not help me. I was treated very badly on the phone. It is like if they are not making money they do not have time for you. I have noticed that before with Amazon. If you are spending money they are hopeful, if you have a question or want a refund you can forget it. They have no use for you. Very, very greedy company and I am afraid it is only going to get worse! So watch out. Forewarning to all you who think this company is good!

We have been double charged for from Amazon 2X in the past 3 days. How pathetic right? They double charged me for a shirt I ordered. Luckily, I caught them. Then, they turn around and do it again today with Starz subscription. And when you call them to fix it they are RUDE. I have NEVER in my life been so mistreated!! This company is going to go downhill real fast with nasty people like that working for it!! I am going to cancel our subscription to Amazon. eBay is looking a lot better to me than it used to. (Grass is always greener people)!!!

I ordered Prestige wet grinder 2 litres from Amazon in the month of January and the product was damaged as usual and placed a return request. Had to wait for 2 weeks to pick the damaged item, upon multiple times raised same request via customer care. A delivery guy came and picked the item and left. He said no receipt will be given as he's from Amazon and in his vehicle, he has quite some parcels to be delivered. From next day got calls from multiple delivery guys for pickup, but item was already returned. Very poor delivery and lethargic way Amazon responds. I'm afraid my amount will never be refunded and the trust with Amazon is lost now, it’s one of the tricks to loot money from customers.

This is the worst company ever. Rude reps. I paid for my item to come next day. Never got it to this day. Come to find out it was never sent out, the shipping company they use left my package at other apts and at my door when it states leave at office causing many of my packages to be stolen. 5 to be exact. They don’t care about the consumers at all. No more of my money.

I had issues with damaged products shipped to me from Amazon and returning them it took months to get my money and shipping charges back. After several issues I quit using Amazon for 2 years and actually was able to find all items I purchased during that time for the same or better price on other sites without the issues of damaged items. I recently the past 2 months have purchased items again from Amazon and again had the same issues. Items shipped in oversized boxes with absolutely no packing and items shipped damaged and after returning the items and no refund weeks later. I called Amazon and the first customer service agent hung up on me.

I ordered 6 packages of sound activated EL wire lighting on my Prime membership. ALL 6 are defective. The battery packs are missing springs to hold the batteries so they don't hit the connectors, a couple did not have ON switches, just a hole where they should be, and so on. Amazon Prime Quality Control is non-existent these days. I have issues with the quality of items, or defective items about 60% of the time.

I buy a lot of stuff from Amazon, really simple to use. Search what you want, add to cart and purchase. You can see what others review of the product is before making the decision on getting it. Only downside for me will be the shipping, certain stuff do have free shipping but if I want fast shipping, I find that paying for prime is a little too expensive and if free shipping is not an option the shipping cost is not worth buying it online anymore.

I bought this article for $5.98 and I was in the process of return it but Amazon wants me to pay $8.00 for shipping back to them. In that way they force me to keep it. This is a one way solution for customers. Be aware when you buy.

I received a book as a gift, which cost the purchaser $14.47. I already owned the book, so returned it expecting to pay for the return shipping. They deducted the return shipping and $7.28 to restock the book, so I got a refund of $2.96! What a rip off.

I report to you again, your couriers are grossly incompetent in customer satisfaction, and delivery. Yesterday, I was scheduled to receive a package at my home address. I've experienced 7-8 other instances where the Amazon Logistics courier marks a package as delivered, but doesn't actually do so. Using the feature that shows where the driver is I sat outside at 5:30pm. My item was marked as delivered as I sat outside of my unit still awaiting it. At 7:40pm, and several mosquito bites later, I contact customer service to inform you of the issue. A feedback form is supposedly submitted, notes made for logistics to investigate, and refunded (for the 7-8 time). At 11:09pm, an off duty officer informs me that there are multiple packages callously left in the public unsecured mailroom with mine being one of them. I retrieve it and I contact you again to inform.

Ordered Christmas present 12/18/17 delivery by 12/21/17 with Christmas note to be included in pkg. I spoke to 2 reps item being packaged for shipping 3rd person it takes 5-7 days to ship, advised my order says nothing like that, then he told me it wasn't in stock is why it's not shipped, when was I going to be notified? Put on hold comes back and tells me it's in packaging! Seriously? Which is it? The next day I got someone else.

I joined the Prime membership for fast shipping and "free two day shipping". Neither is true of this entity as I now can wait for two weeks take get my delivery. Added to their scam is that I live in Alaska and many of their items cannot be shipped to this state which of course can change when you get to the "checkout". The best of their scams is how one saves a product for later, all of a sudden it can change from free shipping to this item cannot be shipped to your location. It also appears that they can switch a product in and out of Prime, let's say I wanted a tow hitch. The one I need is not on Prime yet every other hitch is on Prime but does not fit my vehicle due to the fact they have a record of my vehicle in the "garage" portion on my account. I did write to the FTC but of course nothing was ever done about their scams.

For one, Prime promises 2-day shipping for free. This is cool except I'd say 30% of my orders do not arrive by the "guaranteed" date. "Guaranteed" is the language Amazon uses. After several of these late deliveries, Amazon offered me 12 months of Prime free. Great! NOPE!! 8 months later as my billing date approached I noticed it hadn't changed. I called and asked why and the customer service representative stated it was a mistake, and it should only have said 1 month. In my opinion that is their mistake, and they should honour what they originally stated. I've also noticed in general their customer service and on time delivery has been getting worse over time.

We received 2 Amazon Prime cards in the mail. Since we hadn't requested them, I called Amazon. I spent over 2 hours on the phone and the chat room. I was transferred to Chase who said that Amazon had to take care of the problem. Later, through the chat, I was told to call Chase again who in turn told me to talk to Amazon. Today, I called again and was transferred to a computer generated answering device. None of the options applied. I called back and was told that the only solution was to appeal the Prime charges when I get them. This is the first time I've had a serious problem with Amazon.

Delivery charges for Pitambari Gomutra Capsules are VERY HIGH. I don't understand why delivery charge is of Rs 50 on every bottle if someone purchase more bottles. I paid Rs 400 for delivery of 8 bottles, it should be around Rs 100-Rs 150. If I order 50 bottles do I have to pay Rs 2500 for delivery. This not good.

Be careful because Amazon uses the review a product feature to lure people in — they won’t always post bad reviews. That happened to me. And not only did they not post, when I called to ask why - no explanation was given or even an email response as promised. They outsource a lot! It’s frustrating! I did some math and based on what I spend in monthly fees and what I order on Amazon that I wouldn’t normally order, only because it’s easy, I am NOT getting a good deal being a Prime member. I feel like I’m being completely taken advantage of and man-handled by their customer service and policies. I canceled my subscription today! I’m never going back!

This is comments against Amazon, not the product. Amazon lost my product during delivery and issue me a refund as compensation. I was so angry at the time. Did not really think about it much. But then, what is Amazon actually compensating me for the product that I did not receive. How about my inconvenience, griefs, and lost of productivities. Is Amazon telling me that they are actually very gracious at me by issuing me a refund for the thing I did not receive. Hell no, I do not anticipation to pay for the things I do not receive. When you issue a refund for a merchandise that a customer did not receive without replacement, it is not a compensation. I called back later and asked them to send out a replacement for free as compensation, and they told me they cannot do it, it is against company policy. They will have to charge me for the replacement product, so my question is what are they compensating me exactly? NOTHING!

OK. Ordered 29/01/2018. Now 22/02/2018 and all I have to show for my order is STRESS and monetary costs for the BAD EXPERIENCE. I was a first time Amazon shopper thinking they were an honorable and reliable online store, how wrong I was! The goods were in stock and they took my money FAST! I thought the delivery charge was extremely high and the delivery time very slow but I waited! Meanwhile I received lots e-mail adds and fake promises that my order was on track, many fake e-mails saying my order would be delivered tomorrow, many tomorrows later and now far past the delivery-date I have NOT HAD ANY GOODS DELIVERED.

AMAZON STOLE MY MONEY! Please understand how desperate I am because Amazon keeps changing the story. On Friday 19 Amazon told me my order was delayed and I would receive it on Saturday. On Saturday the 20th Amazon told me they were issuing a refund. Offering no further explanation until I called them and then they decided to confess they had lost my package. On Sunday 21st I received an email saying my order had been dispatched. When I called Amazon they told me that email was a mistake and that my refund was going to be issued the following day. Meaning they hadn't done it on the 20th as they had previously told me. I was instructed to wait for 7 days to received my refund. On the 23rd I contacted Amazon and they confirmed my refund had actually been issued on the 20th. Meaning the information I received on the 21 was wrong, again.

Amazon has locked me out of their review process for apparently failing to meet their review guidelines. I have read their guidelines and do not think I have violated them in any way. True to their word they will not respond to any queries regarding the subject. If Amazon truly wanted honest, unpartial reviews why would they lock out a customer of over 10 years without at least citing the specific review? I have a fair idea of the review in question but can’t remark specifically should I be wrong. The suspected review was the only “1” rating I have submitted. The product doesn’t work and I submitted a picture showing the reason for the rating. Following this review I was notified of my not being able to submit any further reviews.

This is my first time ever using Amazon because everyone ranted and raved about them. Not very impressed with them, they said a package would come on Monday but now instead it’s maybe going to be Thursday because the package got sent to a completely different state. The customer service lady at Amazon said it was the USPS fault but the USPS said it was undeliverable because Amazon sent it the wrong address! First time ever using Amazon and last time ever.

I ordered a model of a B-52. It arrived with broken parts. I gave it one star, and this exact wordage; "Arrived with several parts broken. An engine pod, and a missile pod were broken off, and cannot be glued back in place. I have no intention of getting a replacement, since the packaging allows the cheap plastic parts to break easily. Too bad. It looks like a nice model." It was rejected due to the "cheap plastic parts" wording. No name calling. No vulgarity. Just an honest appraisal of the product. So don't be fooled by the "reviews" on Amazon. It appears they cannot be trusted to show defective products.

Amazon is great but they deal with the worst bank ever. I have had nothing but problems with Synchrony Bank from the day I took this card. They have gone without authorization into my credit report to see what I do with my other cards. I have 8 credit cards all with a zero balance except one and Synchrony Bank chose to lower my limit because they don’t like what I do with my other cards. What business is that of theirs? So by lowering my credit limit they have now given me a black mark on my credit. I spend a lot of money with Amazon but will consider taking my and my companies and recommend to my other associates to do the same if Amazon doesn’t get a different bank to deal with.

Amazon (without my knowledge or approval) charged my account $49.53 and I had to make multiple phone calls to get my money back. They say within 3-5 business days on one letter and 10 days on another (clearly they don’t know which end is up). How on earth does a company have the right to charge you for something you neither wanted, nor authorized?? This is fraud. Amazon is breaking the law and counting on people not paying attention to where their money is going. In other words Amazon makes money on people’s ignorance and by fraudulent methods. Seriously, when is enough going to be enough? When is Consumer Affairs actually going to do something to help us? Frankly, you don’t seem to care anymore than Amazon does. The fleecing of America. I still don’t have my money back you thieves!!!

Agarwal of Amazon.com, Leaders establish the vision for the future and set the strategy for getting there. You have none, You are pathetic and socially uneducated. How did you get job? It has been two week your delivery man ran away with my money, please cancel all my pending orders.There is lack of personal contact between the seller and the buyer. There is Fraud, and confronted with the problems of numerous correspondence It cannot meet the unexpected objections raised by customers. It cannot give personal advice and assurance that the goods sold by mail will satisfy the requirements of customers.

Received an email from Amazon concerning returned items. Yes I returned 9 order of 33 items ordered in 2017. The only reason I return the items was it was defective or was not what it was stated to do or perform as stated on the Amazon order website. Is this an "unusual number of your recent orders" that have been returned? Called Amazon customer service to speak to someone. They were confused as to the email. Ask to speak to someone else about this. Was placed on hold and no one came back to hear my complaint, which was what is an unusual number of your recent orders have been returned. Amazon change the way they credited returned orders in October 2017. This was not well receive by sellers. Could this be Amazon solution to show its sellers it's trying to intimidate customers to not return items by sending email like this? As the email from Amazon stated, I contacted via email and by phone.

They automatically debited my cc for the next year, adding 9.1% tax on to the $99. I never got any warning it (Prime) was expiring. Just shocked to see there is no way to stop this. They have your CC number and just feel free to automatically charge for another whole year. Not sure if I will cancel it or not. I may not get my money back from them.

Amazon Prime membership is not worth it. Order # **. Submitted order Nostalgic Warehouse Meadows Plate with Keyhole Privacy Meadows Door Knobs in Timeless Bronze. I have submitted the order 3 times now. The first 2 times I was sent the 4 door locks all in different colors. The item is shipped and fulfilled by Amazon. NOT sure how they sent me 4 different colors on 2 different orders. They are careless and have wasted my time. I am in the middle of a home renovation and cannot finish because of Amazon’s error. Must have the installer come back. Horrible experience and HORRIBLE customer service. Not sure what part of the world I am calling. No managers available.

Since Q4 '17 I have been experiencing ongoing issues with prime shipments being late. This week I received a notice that my shipment was lost or damaged. Support offered to send me another shipment at no additional cost to me. Not Free, just promised to send me what I purchased that should had been there 2 days prior. Previous complaints regarding late orders resulted in an offer of an extra month of prime - Big Deal if you can't rely on it! I make decisions to buy using my Prime based on it getting to me quicker than I can run to the store.

Started the free 30 day Prime to see how it would be, with full intentions of continuing if all went well and was worth the $100 a year. I made and paid for an order that said in stock with free 2 day Prime shipping. I checked status the next day and it said I would receive my order in 5 to 6 days. I emailed in and explained what happened, they wrote back that they would put it on next day delivery at no charge.

Amazon used to be my go-to site for a lot of products. Quick shipping, excellent prices and they stood behind any issues with the product. However my last 2 orders have been very poor to the point of unacceptable. Here is my issue - I just received a replacement electronic part where the package (and contents) was damaged in shipping. I am having to pay postage to return the item. A little over a week ago I placed an order and one item was wrong (my mistake and I am honest about that). Amazon forced me to pay over $8 to ship back a 2 ounce strip of computer memory. I had no option to pay postage out of my pocket. This is the level of service us Prime members receive??? Amazon is making eBay look better and better, and that is saying a lot.

They do not allow us to contact them except when our issue falls into their specified category. I am trying to use my rewards toward an order I will place. Alternatively, I want to cancel my account with them, cancel Prime and cancel my credit card and I want to tell them this. I know I can cancel the credit card separately so don't tell me that.

During checkout on Amazon a screen came up asking if I would like to receive free 2-day shipping—when I clicked the link for more information, I was enrolled in Prime and charged $109 without being told what the cost was. There was no confirmation or way to back out of the transaction. I had to call Amazon customer support to get it cancelled (there was no easy link like starting it), and although the charge was immediate, I was told the refund would take 3-5 business days. The Consumer Protection Act requires business to disclose all fees before for goods and services before charging them.

Like many others, I have had years of good experience with Amazon but that has all been negated by my present situation. I purchased a computer in the week between Christmas and New Years. I received my delivery on Jan 9th. Problem was that it was not the computer I ordered. It was same make but with inferior processor and half the memory. I contacted Amazon immediately and then authorized a return. Their mis-shipped item was back at UPS less than 3 hours after delivery. UPS verified receipt by Amazon. A message was posted to my account that a full refund had been granted. Problem arose when nothing had been credited to my account by the 26th of January. I contacted Amazon and was told that a "glitch” had happened and that credit would be forthcoming.

I hope you can help me with this problem. My complaint is against Amazon. I’m a weekly state pensioner and don’t have the resources to fight them. I wish to make a complaint at the very harsh treatment meted out to me by Amazon’s Seller Performance Team. I have been advised to contact Amazon UK as that is the site the title The Long Winding Road of Injustice is for sale. They have stated that they don’t have a record of my account. That is not true because they do have a record and it’s on the Amazon UK book site. Details of sale states (one copy left, more to come) there are no copies printed. So I’m wondering where those copies are coming from? I have found it very frustrating in my dealings with the Seller Team. They just don’t make any sense. I hope I don’t have to deal with them again.

I had had the worst experience with the cheap come on you won 1000 bucks experience. First if you don't buy something then you get bombarded with stupid quotes and in the end you never get the 1k gift card. I will never use them again and I will knock them at every turn. Poor customer relations. Don't screw with the people who support and buy from you.

I have been a loyal customer for many years with Amazon Prime. In the past, Amazon was top notch in their delivery/customer service. Nowadays, delivery is "When you get it, you get it" not the 2 day turn around as promised like we pay for. To make up for such a lack in quality service, I am constantly offered an EXTRA month of free Prime membership. The same not so top notch (not) service that has led me to write this review.

I've had many good experiences with Amazon, but recently their customer service has been my nightmare. It started with a return of a $400 speaker that was not compatible with my TV. I understand if they want to deduct the shipping cost or restocking fee, but they just said they didn't receive anything and just denied the delivery (even though the UPS tracking is there).

I like Amazon and have never had a problem with deliveries or returns. My only concern is I think products that are being delivered from overseas should state that up front and not when you click the order button. At that point you're not able to cancel it and that is when you find out it's going to take over a month for a delivery. I think all products should be within the US or once again possibly in bold letters state it's being shipped from outside the US.

I have written Amazon about this problem many times. Leaving packages at the front door in an apartment complex. Once again, for the last time, I ordered from Amazon. A rather inexpensive item. On the delivery details it says, 'handed to a resident', well, this is obviously BS. I happened to be home on time, outside my apt. when the delivery guy showed up with an order from Amazon, he left it by my door and I stopped him and mentioned the fact that I have an easily seen sign on my front door asking anyone delivering a package to take it to the Apartment Office, his reply was Amazon instructs them to leave it at the front door not to take it to an office or anywhere else. So, I have not package, I wrote them and told them to return the $$$ to my account and I would not shop for an item that has to be delivered again. I'm done with that.

Ordered a DVD. Signed up for Amazon Prime to receive free 2 day shipping. I selected the $99 a year plan. Free shipping was applied to the order. The problem occurred MOMENTS later when I checked my credit card. I was charged 105.56, NOT $99. Called Customer Service (then later chatted with customer service). They both told me the exact same thing - word for word. All they could do was "escalate" my concern to a higher dept to possibly avoid "this kind of problem in the future." Unfortunately, that didn't help me.

I find it bad business practice to show such a lack of respect and discord to hard working people that used your service EBT prime discount for 10.99 a month and then slap them in the face by giving people that are already collect the hard working taxpayers dollars for food stamps, housing and so on a discounted prime membership of 5.99. I cancelled my membership and anything to do with Amazon or anyone they do business with. This is the same as discrimination.

I purchased an iPhone from them and a Kenwood car stereo. Within one year they both died out on me. I contacted customer service and they seem to want to help and located both items as having being purchased by me. But I never heard from them again and I gave up after forwarding several email messages to them.

Amazon is a slippery company, always bending the rules to their advantage. I've been getting charged on my credit card for a few months now for Amazon Prime - NEVER ORDERED IT. I've attempted to get this taken off, only to find Long Hold Times, Attendants that can't or won't help. Finally today, I got them to agree to STOP Billing me, but they will not reverse the prior charges. Yes, I have purchased from Amazon, but Never signed up for Prime.

Ordered a mobile and waited for 13 days. Talked to around 10-15 customer care reps in 7 days. Got all the false promises about this delivery and on the final day I have been told that the product can't be delivered and cannot be replaced. Pathetic service from Amazon.

I am really disappointed for one of my refund, I am waiting for the refund since 5 days. It was about to be credit it gift card within 24 hour. I am waiting since 5 days. It was expected on 5th February but Today is 10th Feb. It is showing as processing but it is not completed yet. The refund of return postage is completed but refund of order is not going to complete. I complained about it to several of AMAZON CSR everyone use to make me false promise or waste my hours on chat and don't do anything. Just keep the follow up and they don't try to do anything. I had conversation with Jaswinder and Vikas **. Both are keeping follow up but no one is seem interested in helping me. I request you to please credit the £108.48 into my gift card. I can not wait more I already wasted a lot of time on chat. I am really disappointed for the service I am getting from the Amazon. Waiting for your positive response. Thanks.

I ordered this book (“Sleep” by Nino Ricci) on the 5th and paid extra to have it EXPEDITED and I still haven’t received the book. I’ve been a Prime member for many years and as the book wasn’t on Prime I had it expedited where I thought I’ll receive it within 2-3 business days but when I called Amazon customer service (agent name Dri) she blamed it on the seller and I wanted to cancel it since she told me that it’s arriving only on the 14th Wednesday and she did not want to help me. Instead she says she need to contact the seller and the seller will email me within two business days which is Tuesday the 13th.

I have been a long time Prime customer with Amazon and completely happy with the service until they started using people who obviously don't know what they are doing to deliver my packages. It is not beyond them to lie as well on the tracking information. I have all my packages delivered to my place of business. We have two buildings here and they obviously don't know what a Receiving Department or a Receptionist desk is. My boxes have been left indiscriminately around the building. Today three packages for my co-workers were left behind one building that is unused and unmarked, but only 50 feet from my Receiving Department. Trying to contact Amazon about this is just about impossible. The upper management needs to hear from us I believe.

I am not sure what happened. I was a very happy Amazon Prime member for YEARS. However, things started going downhill in the last 1-2 years and in the last 6 months I have been EXTREMELY disappointed on many levels. I have had two gifts sent to two different people for sad events (loss of pet, other with personal illness), and each item was lost. When reported, the only thing offered to me was to send out another item, nothing else at all, even when I said that was wrong.

Frustration is the reason for the review. I will have to stop using Amazon as they've changed their Customer Service policies considerably over the last year or so. My most recent incident was involving a 200.00 order where a 10.99 item was not shipped in the box. I'm told repeatedly to wait 3 days as is their "investigation policy." I'm also told it's listed as delivered, I have to understand Amazon's point of view, etc. I've had totally incorrect items sent and was told they would not have them picked up, etc. When there is a problem, which does happen quite a lot I'm constantly put off as if I am just to forget about the problem. Amazon refuses to fix their own errors. There are a lot of different examples I can list, too many, I just have to stop being an idiot and stop shopping with them.

First of all, I had the WORST experience from AMAZON. I don't really know how to rate the item as I have never received the full order. First of all, I purchased one of each for my customer. (Yes, I re-sell.) Anyway my package was delivered in two different packages. Both had the same tracking status until the delivery date. Both shows as delivered however I only received the package containing one item. I am missing the package which contains the other 3. I called them 1/22 (which they claim I never did.) I chatted in 1/23 and they told me the driver scanned it wrong and I should receive it by the end of the day of 1/24. I contacted them again 1/24 and they told me to wait 72 hrs. My customer was becoming irritated so I followed up with them again during the 25th. They then told me something else. So I let them be to do their "investigation". I followed up again during the 30th and they told me to wait for another 48 hours.

I have security cameras, and motion sensors installed at my residence, so when someone approaches my residence I can see them before they reach my door, over the past few years I have had issues with Amazon stating that they made a delivery attempt to my residence which in fact they have not. The most recent episode began 2/5/2018, I received a text alert stating that there were some issues and my package will be delivered 2/8/2018. Which is completely unacceptable as I paid for same day delivery. So I immediately contact customer service, as I am connecting with a service rep, I receive another text notification that a delivery attempt was made, which is false. No attempt was made. I double checked the video to make sure, nothing. So I mention this to the rep, the rep then apologizes as he confirms no delivery attempt was made, the carrier is not in service at this time.

I have an Amazon Business Account at a Business Address. However Logistics continue to deliver packages after business hours. No matter what I do. Currently I have a package that I still have not receive since last Thu 2/1/18. I have spoken to several Amazon CS and Logistics Manager. Nothing seem to get my package delivered. Unable to find any Amazon contact numbers to escalate.

I signed up for the trial of Amazon Prime not long ago, and so far it's been a decent experience; and I plan on subscribing towards it for the year. But my issue is with Amazon Smile. I know for over the past several months President Trump has issued Tweets complaining about Amazon for not paying enough in taxes. Initially I had taken their side because I thought he was full of it; but now I'm not so sure. I get the feeling this charity site called "Smile" was based on deception to get some tax breaks. I purposely bought some items on Amazon Smile, which may have been a few dollars more than retail stores, just so a portion of my payments would go to my selected charity. And I only found out AFTERWARDS that none of the items were eligible. It seems like an absolute farce. I contacted someone, who sent me a search list of "Amazon Smile eligible" items, and only 42 items showed up. Are you kidding? That's it? That really is pathetic.

So, my Kindle Voyager died that I purchased in Feb. 2015. I jump on chat, they take me through the paces, and decide it can't be fixed. What do you mean it can't be fixed? It's just a dead battery. Oh, we can't fix hardware problems. Okay, well, I'm not paying $199 retail for a brand new one, so, what can you do? Answer: $20 off a new one. NOPE! I call, speak with a guy named Arthur. I explain everything, and he says not to worry; which immediately made me suspicious. I tell him I need to purchase it on a payment plan after he tells me he's selling me the new device for $100. He says he'll give me $40 credit to be used as the first payment, and put $59.99 in my account to be used to make subsequent payments.

Most of the items I have ordered from Amazon have been fine and have arrived on time, however the last purchase I made was downright robbery and I don't understand how a company can get away with this. I ordered four placemats which were supposed to be oil and stain resistant and what I got was four pieces of cheap, flimsy vinyl. I realize that much of this stuff comes from China which explains why it's cheap crap, but Amazon should protect its customers better than they do. In addition to that I wrote a review and Amazon refuses to publish it. It was an honest review with a picture showing exactly what this garbage looks like. So not only does Amazon allow their customers to get ripped off but they also won't allow their customers to see the honest truth.

I used Amazon mobile almost exclusively, and not the Prime membership banner. While trying to check out and it immediately charged me the yearly $106 fee. I tried to cancel the whole thing, but had already been charged, so contacted customer service. They said they'd refund me for it and it would take 3-5 days... I check again today and the posted refund is only for the $14 monthly fee, not the full $106. I contacted customer service again, and they were evasive and unhelpful and would say plainly if I was getting my money back, only the $14 for the monthly fee. I'm going to my bank today to have it corrected since they can't seem to be bothered.

If you don't have Prime with Amazon there is no point of buying anything off their site! I was practically forced to keep spending to get a decent shipping price! I rather shop with eBay. At least prices and shipping are upfront. Amazon has became greedy!

I signed up for an Amazon seller account and paid my $40 fee in order to sell. I spent all day listing items in. Within a week I had sold two items. Out of nowhere they are telling me that I have listed counterfeit items and suspended my seller privileges. The items were tampons, razors and cleaning spray. I let them know that they were not counterfeit. They asked me for receipt information from my supplier which I told him I did not have any. They refused to reinstate my account even though I have told them that I no longer want to sell those items and I even found some receipts.

I received a brand new credit card yesterday! Then l went online to Amazon and ordered four products and for some reason my balance on my credit card has a zero balance! I have called Amazon and emailed them several times today and my credit card is still at a zero balance! It so happens that Amazon duplicated and quadrupled some of my orders which wiped out my account! I informed them in my last email that they have one month to get this right or l am going to report them to both the Better Business Bureaus! The one online and the one in Washington state where this shoddy company is located! Do not do business with this company- PERIOD!!

So I really didn't want to leave Amazon a bad review because for the most part they typically were efficient and professional, but my most recent experience has literally drove me insane. I ordered with their same day shipping method which is what enticed me to order in the first place. It was attempted to be delivered at 6:30 and they said they couldn't deliver because they couldn’t get through my gate code to my apartment. Fair enough, so I called them about 20 minutes after and tried getting the package redelivered, the guy on the phone said they would come back out that same night. Which was on Monday. Long story short I call again. The woman now says it won't be coming that night apologizes saying the guy shouldn't have said that, etc. Says it will come the next day Tuesday the 30th. I'm fine with that so I call yesterday and the lady says they have no idea why it didn't go out for shipping.

Today I received an email from Amazon thanking me for telling them about the unauthorized use of my account and that they reversed the $100 charge to my Visa. They also disabled my password and cancelled any pending charges. There was a strong message of seriousness and I very much appreciate what they have done. In fact, I did not expect them to reverse the $100 charge. I do think there was a language misunderstanding between Amazon customer service and their fraud/investigative department. However, I am happy now with their response. Bottom line though, after my Paypal "break-in" I should have changed my Amazon password and set-up a 2 step verification with Amazon too.

Amazon have always been good to me. Any returns have been dealt with fairly, even on odd occasions when the return period has expired a few days.The goods have been good quality and delivery has been faster than the dates stated many times with the exception of China etc which is understandable. I used to use eBay. Had bad experiences with them, I trust and will always order Amazon!

My login account wasn't recognized. I've used the same E/M for at least 7+ years. But no more. Amazon could not tell me why and did offer any reason for my issues. All they told me is I using the wrong E/M and even though the credit card on file is correct, the shipping address was different from where I live. They would not transfer me to management. After three calls I was sent a link to close the mysterious account and open a new one under the same E/M address I've used for years. I'll have to monitor my CC acounts closely because Amazon would not resolve my issue. The pro is that they were very nice "at not solving my problem".

I have no other purchase options for buying on Amazon Kindle except "buy now with 1-click". I use different cards for different purchases. I have to go out, verify settings then purchase. It takes a lot longer. Why can't I just pick the card I want then buy. Frustrating. I have tried setting 1-click to an old obsolete card, then use one click then I get the option to choose another payment method. Then I go back in and reset 1-click setting to obsolete card and I'm ready for the next time.

Last Wednesday (1/24/18) there was a fraudulent Amazon charge pending on bank account. I checked my account, found the confirmation to the order I did not place in my email but was unable to locate the order in my account history. I immediately called Amazon and was advised by their rep that they were already aware that this was fraudulent and had deleted the order (which is why I could not find it). I was assured the pending charge would not go through and the order was gone.

A seller on Amazon decided to charge and ship 3 additional items that were NOT ordered. I refused the items at delivery as instructed which was on Jan 16, 2018, it is now Jan 30, 2018, and I have contacted Amazon customer svc AGAIN for the 3rd time to be told AGAIN to give another 48 hrs for seller to refund me. The items are sitting at the sellers post office since Jan 19 to be picked up. Customer svc at Amazon is horrible and if course, NOT American. Not only can you not understand them, but they keep telling me they are going to start another claim. They owe me $100.00 and the fact that I am a Prime member means NOTHING. Plus when they ship, products were left at my garage door even though explicit instructions were to deliver to my PO box at post office. Then I requested to be shipped. I see why the owner is rich. It's at the expense of POOR svc.

I have had numerous shipments arrive damaged. Customer service usually takes 3 calls to fix the issue. My last order and I mean last. I ordered a pair of replacement speakers Goldwood brand from 3rd party seller. Only factory direct. I have been trying to return them for 3 weeks. With 5 calls to Amazon and only factory direct. They are still here and are junk. Amazon has gotten too big.

I suggest you don't purchase anything from Amazon.in. I purchase a mobile from this company. After few days they cancel my order and refund amount in my account. I request them by call many time but no one listening.

I have ordered a mobile Vivo V7 with an Amazon Order # **. It was prepaid order but when it reached to my place, it was showing that it is undeliverable. When I contacted their customer representative they told me it was happened due to the mistake done by courier partner (damaged my article) and I have to order it again. The whole point is that where is my mistake in not getting the product at same deal price. If I am ordering it again then I have to buy it at higher price. I want from Amazon to replace the same item at same price...

Ordered a prepaid Visa Gift Card for $105.95 and it was sent unactivated. I called them for refund or activate, no one wanted to take a responsibility to fix the problem, claiming it had been over 30 days. What? We supposed to use card within 30 days to see if you properly activated the card and balance is there, even though card exp 2025! No one wanted to take a responsibility and take an action. From buyers on Amazon we see lots of negative reviews about this issue. Amazon Payment Inc, collect payments and mail not activated cards! We need a refund!

I have ordered for around 2000 GBP on 15 different orders with Amazon the last 2 months, some was a bit late, and 6 never arrived. According to tracking it was delivered either to the DOOR or by someone with a different name than anyone in our household. One of the 6 parcels, A sewing machine, was dumped in front of a neighbor's door, and he came with it.

I have ordered many times from Amazon but getting disgusted with the way foreign countries are using the site. I was looking for a formal. I picked a formal that said $20.00 but when I went to next page it said $20.00 to $80.00. I picked my size then you don't even get to see the size till you are preparing to check out. This is called BAIT AN SWITCH!!! I'm surprised Amazon allows this. You have always been a great place to shop but this is disgusting. This is being done by foreign country sellers and I will NOT buy from someone who does this. THIS IS DISGUSTING!!!

Reviews give us a lot of information about what we are buying. I read reviews all the time before I make a purchase. Amazon has refused to post most of my negative reviews because it said I was violating some rules. I did not use anything slander or abusive. I did use the words "out of country" because my order did not arrive for 2 months and I was told it would be 2 weeks. The blade broke after a few uses. But they would not post my review. Another was for an app (for a power strip) that asked for access to my phone and contacts. I did not agree with but had to accept to install my strip. I mentioned that fact and also that the strip goes offline all the time. They did not post that review. Today I submitted 6 reviews, 1 negative... 5 positive reviews have already posted, not heard yet about the negative review. All I put was loved it until it broke and showed a picture of the broken unit after only 5 uses.

I admired Amazon, but I found that my Amazon account is on hold since almost three years. I have been frustrated with not getting any calls from Amazon specialist or team. Many time, I tried to reach Amazon customer and asked what was going on with the orders that were not able to process transaction. And I contacted TRS repeatedly, they kept telling me that my account was cleared. I called Amazon, they still have my account on hold. They did not help resolve my Amazon account. So I decided to close my Amazon account and will not open a new one in the future.

UPS, FedEx and USPS delivered orders from Amazon always arrive as promised. 4 out of the last 5 deliveries from Amazon Fulfillment have not arrived. They’ve either arrived at a neighbor's or not arrived at all. It’s so frustrating and when I call, I get a similar apology and promise to note my account to use an alternative delivery service next time. I even got a nifty photo once with my delivery notice online of someone else’s house saying a package was delivered to me. I hope whoever lived there enjoyed my purchases. I have also encountered an Amazon fulfillment driver lost in our town, asking for directions- and looking unprofessional, no uniform, old car with packages in back seat.

I have been an Amazon Prime member for several years. Now that Amazon has their own delivery service my packages are being lost or stolen. I have packages delivered to my office with no issues by UPS or USPS. But I noticed that my packages were showing delivered but I was not receiving them. We had camera installed just for this issue. It shows Amazon Delivery leaving packages after my office was closed (which I put under delivery instructions to not leave packages if office closed) in front of my office door and then shortly after someone stealing them. I think as a Prime Member we should be allowed to request Amazon Delivery not to deliver our packages. I will not be renewing my Prime membership.

Prime Video shuts down my streaming every time I travel (for no good reason). Today, I googled Amazon's phone # (see attached pic) and called them and one of their support representatives accessed my computer to "support" my streaming issue. He then asked me to leave his remote link open to my computer for another 15 minutes, and when I refused, he then asked for my password! This wasn't Amazon at all - it was a scam! Worst, is Amazon does not publish their phone # on their website - you have to dig extensively for it through multiple pages to get a callback. And, instead of the engineering geniuses at Amazon putting something on Google that says, "WE DON'T LIST OUR PHONE # ON GOOGLE" - Amazon allows fraudulent people like the one who just got on my computer and asked for my password to be posted as #1 results on Google instead.

Ordered on 01/19 and chose free shipping. They didn't bother to even ship it until 01/25. The package was coming from PA, and I live in NJ. We are 20 minutes from their facility, and it took the package 6 business days to get here. What's worse is they used their own shipping service, so they controlled what was happening at every step. I did a quick search to find this is now typical behavior for Amazon. They are purposely delaying shipping items for those who do not have a Prime account or who do not opt for paying the extra for a normal shipping speed. It's ridiculous, and it makes me not want to use their services again. Reality is eBay offers pretty much the same prices on things now, and the sellers will ship things in a day almost in every case. 99% ship free too. I've had things ship from China for free, faster than Amazon is now doing. Just let that sink in.

Amazon took money out of my Account twice for the same purchase. They tell me in 7 days it will go back in the Account. My Bank tells me Amazon started doing this and it is not the bank's fault. Why would a company take the same amount out twice and then put one back. If you're low on funds, it could OVERDRAW YOUR ACCOUNT. THIS IS STUPID AND RIDICULOUS.

I have been an Amazon Prime member for quite a while and have never seen such poor performance as I have over the last couple of years. One of two deliveries is always late or never shows up thus requiring a refund. Why am I paying for two day guaranteed shipping if it never shows up? It's really disheartening to see Amazon going downhill at such a fast pace. And now I am rethinking the prime membership altogether and may cancel as soon as my year is up. Guess it's back to Walmart I go!

I brought products from Amazon on 24th Jan 18. I had placed 2 orders with them. At the time of placing orders there was no mention of delivery charges but when I made the payment I can see that I was charged for delivery for few products. When I chatted with Bhavani in 26th the chat window got closed thrice and later I reconnected to Abhishek who after interacting with disconnected the chat without even giving a proper resolution to me. I even told him that I am not satisfied with the info. He still went ahead and disconnect the chat. Later I called their customer care and spoke to Justin, who explained me that since the order is not fulfilled by Amazon I would be charged. But my concern is when there was no charges mentioned at the time of placing the order how can they charge for delivery. This is cheating.

I'm sharing my feedback. The website is very bad. They will send your delivery to unknown address. And when you want to change the delivery address they will not do, do not purchase it from here. Very bad.

I ordered a projector bulb, and was informed that there was a leftover credit of about $50. The person asked if I wanted to use it and, of course, I said yes. No one shared with me that this credit was not a typical credit, but that they would be using my AMEX reward points...without my permission...and applying it "as a credit" to my order (which was about $90). Now I have no points to use for an upcoming vacation. Instead of simply crediting me something, or sending back the points, or something simple and normally done by most retailers, they said their "system can't refund the points or make the adjustments."

When I began using Prime, Amazon was earning their reputation for peerless customer service. It was awesome -- extremely easy to pursue and receive a refund for lost/delayed items, and returns were also very simple. They were fast, friendly, and thorough. Sad to say, but, nearly 10 years later, it's all gone down the drain. Auxiliary services like their in-house deliveries have failed to meet the "guaranteed" speeds, such that I now have to budget at least an additional day if I see it's coming from AZL. This was my first indication that Amazon no longer really defines itself by excellent customer service -- and there have been constant affirmations that this is true. Just today, I wasted an hour looking for an answer to this question (which I consider to be extremely simple, but feel free to judge for yourself): "What is the latest date on which I can return this package and still receive a 100% refund for it?"

I don't get it, it seems like Amazon sells EVERYTHING and ships to nearly every country, what I do not get is how they don't ship nearly any items to Sweden, a well developed and modern country with lots of interest of buying... Obviously, I live in Sweden. Nearly every product purchasable is available on Amazon but for some strange reason, it seems like they ship to every country, except Sweden. Why is this?

I have been an Amazon Prime member for a few years now, and have enjoyed the guaranteed 2 day shipping. Recently, I've not been getting my orders. When I look at the tracking, they've been from AMZL US. I've contacted Amazon and been told my package is lost and refunded my money. Thanks for the refund, but I really needed what I ordered! I am currently waiting on an order that was supposed to arrive yesterday, and now the date range is the next several days... if it even arrives. There is also no option to choose your shipping, and you don't find out until after you've placed your order that it's coming from their own shipping company. I will be cancelling a Prime if this continues. Just terrible.

Shopping with Amazon is nice for the deals and convenience, but check out the companies they deal with because they don't, I bought a PS3 from one of their 3rd party sellers, always. Deals, and got ripped off, they want you to pay the shipping back which says something right there, and if they say the product is fine, you're out the money, because Amazon will back them without ever seeing the product themselves. There is a reason they're a billion dollar corp., all of the profits and none of the responsibility. A beautiful set up really. And customer service is dealing with some company in India that can care less.

22-Jan-2018 (Great Indian Sale 21 Jan 24 Jan). On 22-Jan-2018, around 3:00 pm, I have ordered a external hard disk, order was placed successfully, my card was charged successfully. After around 8:00 pm my order was canceled automatically. I call Amazon robots for this and they tell me that there is a limitation on product so 1 customer can buy only 1 quantity of that item. And I also order only 1 quantity. I tell him to check my order and they gone speechless because I am right. They tell me that they will submit request. I wait for 10 hrs but didn't get any reply, now its 23-Jan-2018. I send email to cs-reply@amazon.in and qla@amazon.in, and as I say they all are robots and till noon they sending me same stupid reply about the limitation, several time I tell them to check my quantity but no help.

I tried placing an order on Amazon to avail 10% HDFC discount. They have cancelled my order for 4 times now and when I talk to their customer care agents they are so rude... They don't even know how to talk. They are teaching me what is OTP and they don't even understand if I'm male or female. They are the worst care team ever.

I bought a tungsten ring from Custom Jewelry in Lehi UT. The ring was $45.00 and shipping was "FREE". I bought other items along with this item from other vendors, I had to pay some shipping for some items but for the tungsten ring, it clearly stated FREE SHIPPING. When I received the ring, I noticed they charged me $21.95 for shipping. I complained about it to both Amazon and the seller. The seller stated that I chose next day delivery, which I explain to the seller that No I did not because I bought other items and they were gonna be delivered in a few weeks which I was ok with. Why would I be ok to wait for my other items and be in such a hurry for a tungsten ring?

Customer service used to be amazing also. They were quick to resolve an issue or replace an item without hassle but now they act like they are to busy to be bothered or they act like you're trying to scam. I will not pay another 99$ for this service again that's for sure. I miss the way they were.

Those of you having trouble with Prime, at least they're shipping your stuff. As a non-Prime customer I've watched their shipping performance steadily decline over the past several years until I cancelled my latest order of 8 items because it was still not shipped after 8 days, apparently due to 2 items that went out of stock *after* I ordered them. (Whatever happened to first come first served? Guess you Prime folks get your stuff before we do even if you order it later!) They never even sent me an email to indicate shipment would be delayed, even though the latest delivery date promised was only 2 days away. They never offered to ship the other 6 items that weren't out-of-stock, and I had to contact them to find out about the out-of-stock condition. To date I have received nothing but empty apologies from Amazon for screwing up a $300+ order. I guess Amazon has gotten so big that we're just a bunch of tiny insects to them.

Lack of understanding from “customer service”, scripted answers that do not apply to my case and lack of logic. Accepts reviews for third party sellers on Amazon but can't review the seller if it is Amazon itself. Doesn't ship most things to Puerto Rico with no explanation or reason. Last year I ordered a dehumidifier and it arrived timely, but when I wanted to reorder the same product they said that it doesn't ship to P.R. I offered to pay additional for shipping but they were not able to provide a logical explanation. Reviews cannot be modified once written and customer service cannot understand why it happens or how to fix it. Overall very poor experience but the convenience of ordering is important so I will reluctantly continue to do business with them.

I order maybe 2-3 items a month, usually middle of the road on price, and tend towards Prime shopping with some exceptions. In the past couple months and since the switch to USPS as a primary delivery method I have had 2 items not show up at all. The tracking info just stalls after the first departure and then I wait a week and request a refund/replacement. Previously this had only happened once with UPS in years, but now it seems to be trending since recent changes. I have an item on order that is displaying this pattern as well.

I signed up for the PRIME, so I could get my stuff delivered in TWO days. Since a few weeks ago, they don't have in stock what I ordered, so I'm getting my stuff, in A WEEK OR SO, NOT IN 2 DAYS. SO why they offer deliver service in 2 days and why I'm paying additional for PRIME. Not worth it. If we pay for Prime and offer 2 days delivered, they should have in stock what we order. Make sense?

One out of 2 packages I order from Amazon now arrives late and I'm paying Prime Membership fees yearly for this. The most recent infraction of Amazon's careless attitude toward its customers is an order I placed and paid overnight shipping for. They shipped it ground. It is now going to be 3 days behind. Their solution? Refuse it when it arrives for a refund... They used to be a good company. They have no care for their customers anymore, and their shipping is an absolute disgrace. They leave packages at my garage rather than my house. Sometimes at the curb by the mailbox. If they do manage to actually get a package to my house, a majority of the time, it's late. Sure they offer you a free month of AZ Prime to accommodate you, but what's the point of Amazon Prime if they can't deliver in 2 days as they advertise?

I’ve been passed back and forth between Amazon Customer Svc and Amazon Registry Customer Svc for three weeks now as I’ve tried to track down a missing package from a $1600 order. No resolution though every time I speak or email with them I’m told they’ll either redeliver it (hasn’t happened yet) or cancel and refund it (also hasn’t happened yet). I’m a top customer but it sure doesn’t feel like it. My advice to you: Avoid Amazon registry service. Terrible. Over 70 mins wasted with no resolution.

I tried to order some animal's toys which were not available for shipment from Amazon UK to Sri Lanka. I found their availability from Amazon HK but their charges for the services were really absurd. There was this context saying if my order is $25 or more I get free shipment for my order. The final cost was nearly four times plus value inclusive of shipping charges... Even if I go around Colombo looking for the items I needed it won't cost me half the final cost Amazon Prime finalized to me... I was very disappointed and I canceled my order!

The latest of insults from the company that claims to be the most customer-centric in the world - a $2 per month increase for Prime Membership. I can understand a small increase but almost a 20% increase? And look at this explanation from a customer service agent on the Chat helpline: "the reason why the prime increase we just want to make sure that all of our customer will get their orders on time." Wasn't that always the goal and benefit of being a Prime member??? I guess Bezos didn't earn enough last year and feels that it's ok to squeeze even more out of his customer's wallets. Well Jeff, you aren't going to get any more money out of me. I am officially done with Amazon. You have enough competition out there now that I can get great prices and free shipping that match yours. And I am not the only one that feels this way. More and more people I speak with are getting frustrated with the service they receive from your company!

BEWARE when ordering from Amazon. As reported to us by Amazon customer service, tens of thousands of packages a day are being stolen by the independent couriers. Our business has been a victim of this three different times this week alone. Customer service has not been any help whatsoever other than to acknowledge that they are being inundated with these complaints and nothing is being done about it. We have an appointment with the local media about this today to bring awareness about the issue to Amazon customers.

I'm a Prime member, first of all. Shipping used to take 7-10 days. Now they take two weeks to ship and 2 of my orders have been super delayed first, then magically gotten lost. I've waited almost a month for 3 items... Service is TERRIBLE. They promise follow up which they never follow through with. Seriously, Prime is a severe waste of time and money.